report storm damage

@user_7r1tv7

Thanks for reaching out. If your services have not been affected by the downed cable lines, you can use our quick self-service option to report the issue and request a technician to raise the line. You can find more information here: https://www.xfinity.com/support/articles/report-an-issue

Thank you for your response.  I have done that as well.  However, I am concerned because that submission process never gave me an opportunity to enter in the service address.  It kept stating "your home."  This is not my primary home location.  This downed wire is located at my rental property located at Edit personal information)

This is an immediate safety issue.  The lines are laying in the parking lot and also across the top of a car.  Can you help with ensuring that a proper repair service ticket is submitted.  I can see that a technician will be looking for the problem at the wrong address.

@user_7r1tv7

Thanks for clarifying. If this is a rental property you own and the customer has service there, they have the ability to complete the information using that link or contact us directly for assistance.

Please keep in mind this is a public forum, so avoid sharing personal information here.

I can submit the ticket for you as a non-customer. To get started, please send me a direct message with your name, the customer’s name, and the address where the downed cable line is located.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

I also do respect that the priority is to get service back up and running for all customers.  However, I did wish to report this safety issue as well.

@user_7r1tv7

We’re happy to help. Please send us a direct message so we can get started.