We have a 10' utility easement from the road. Comcast trucks showed up today to run new lines (I imagine) and say they're permitted from the city. They then dug huge holes not only in the swale but also in the front yard, rupturing irrigation lines etc. They're digging beyond the utility easement. I

I've recently had property damage to my lawn from an Xfinity service person. Please provide guidance in filing a complaint. I am not an Xfinity customer.

Yesterday, January 2, in the late afternoon, an Xfinity truck drove through my yard leaving various tracks & damage. The truck became stuck & left extensive damage & destruction to my private property. They left & did nothing to repair. This is unacceptable & I have various pictures & videos as evid

It has been confirmed that Xfinity, after a previous visit from an Xfinity-hired post-wiring contractor, fed power levels above the normal range to my modem-router. The technical support team has not found an option on their end to raise a property damage claim. Can someone from your team kindly ass

I recently had service and the tech caused some property damage. How do I secure a credit for that?

How do I file a claim to recover money for Comcast causing damage to my property?

Xfinity contracted some technicians to do fiber optics upgrade in my neighborhood. They came with heavy equipment in front of my building causing a sink hole that caused damage to my underground pipes

Hi Xfinity! I recently had a cable cord and internet installed at [Edited: "Personal Information"] on January 16th, 2026 at 8am. During the installment, the technician needed to get into a corner of the apartment. I have a LED light and its cord runs through that corner. After the technician left, t

Hello I had contractors. Xfinity hired to come bore the Underground cable.The problem is they bored in my neighbor's property And now she's upset with the damage that has been left or work in progress . She has now message me asking me If more damage will be done to her property as no one consulted

My car was hit by a Comcast truck, and I don't know where to file a claim for the damage it caused. I have the police report detailing the accident and they've identified the comcast driver as the one at fault. How do I remedy this?

Who do I contact for property damage? Yesterday i received a text that someone would be coming around due to a service outage. A frw hours later a service man came and was probing around our front yard with a shovel. He was digging around areas and broke one of our sprinkler heads. We have everythin

Comcast came in a couple of weeks ago to trench a cable for my neighbour that has to go through my property easement, instead of going through the easement area properly they just dug a big hole in the middle of my front yard, I had to contact comcast and get them back to move the cable. Now I have

Your contractors serviced my neighbors house and my property sustained significant damage. This is extremely upsetting as I have previously spent many hours and dollars on my property only for you to destroy it. I did NOT give permission to perform work or bring equipment onto my property.

Xfinity damage our grass and road. We actually fixed the grass area, but the road now has a hump in it and is cracked. What is our next step? What do we do? (This is a private road owned by us.) An on scene employee who was out here advised someone would call us and it never happened.

I am writing to formally request an investigation into damage to our underground power line that left our property without power or hot water for over 72 hours. The damage appears to have been caused by utility work in the area by Frontier or Xfinity, both who have laid fiber optic or cable lines in

Xfinity buried cables along the side of my patio. This was undisturbed soil. Not installed to the Xfinity Standards. Erosion went under my patio and it settled 1.5 inch causing damage to my support post at patio. Cable installed in 05/2024. I was never notified of the installation. Xfinity has close

Xfinity broke and entered into my property without my permission. They did not ring my doorbell. They cut a hole in my fence, which they did not fix or notify me of, and cut down an expensive bush. I have reviewed my deed and purchase disclosure and there is no easement mentioned. Who do I contact t

I am writing to formally address an issue concerning significant damage caused to my private property by Xfinity workers who were performing work near my residence on Friday March 7th, 2025 in Richmond Indiana. Specifically, the workers drove heavy equipment through my yard and down my driveway, ent

Someone came to repair my neighbors line. They ran a new line across my private property where there is no right-of-way, caused damage to my property, and left trash and wires strewn about. How do I even report this?

The xfinity process or associate deleted my travel esim when activating xfinity mobile through a physical sim card. I would like a bill credit for the value of the deleted esim. There was never any communication that my property would be destroyed in the process.