Hello, On October 14, 2025, an Xfinity technician visited my property for a service appointment. During the work, the cable was buried improperly, which caused damage to my lawn and soil. I already have an estimate for repair costs and photos of the affected area. I would like to open a property dam

The xfinity process or associate deleted my travel esim when activating xfinity mobile through a physical sim card. I would like a bill credit for the value of the deleted esim. There was never any communication that my property would be destroyed in the process.

I have a property damage claim [Edited: "Personal Information"], submitted on May 1st!! You have still not responded to it, even though your website and you support said that it will be resolved in 2 weeks! I will proceed to contacting consumer protection agencies, local government agencies and news

My sewer pipe had to be repaired after being damaged by a Comcast crew boring cables in my neighborhood. I am the second home to have required these repairs. I need to understand the process for filing a claim to be reimbursed for these damage and repair expenses.

Dear Xfinity Team, I am writing to formally request the initiation of a property damage complaint regarding my Arris S33 modem. On December 3, 2024, an Xfinity technician visited my property to address a signal issue. During their visit, the technician removed the signal splitters in my setup and co

I want to find a way to find the status of my property damage claim [removed private information] the claims agent handling my claim has told me for over a week he’s passed it up to his supervisor but nothing has happened. The damage was caused over 3 weeks ago. I have provided police reports, pictu

How can I submit a damage claim to personal property? I call any number I can find and it sends me to some customer service support nonsense who (multiple people, multiple times) Bold Face Lie to me. I get a support ticket written and am told I'll hear back within the week, never to hear. I call bac

The service line installer trenched through my main sewer line pipe from running the communication line. How does the repair or reimbursement process work. Roto-Rooter rep is available to repair but I don’t if you need to see the damage before the repairs are made. How do we proceed. Need an answer

Comcast is upgrading the wiring in our commercial plaza. They cut and removed portions of the CAT6 wire that connects the Lumen OLT in the building's Telco room to our unit. Lumen sent out a technician who confirmed operation at the DMARC and observed the cut CAT6 cable on the building exterior. I c

A subcontractor, Netvision, accessed our property to bury a cable in a right of way for a neighbor. While on our property they broke a landscape light, broke a sprinkler head and left the landscaped area disturbed. We contacted them and they repaired the sprinkler and both verbally and via email sai

I have tried several times to have this resolved, so now I will be posting complaints over the internet in hopes of making progress. I had an installation done in March (29) of 2021. A paid installation. A terrible installation from the start. First, the sub-contractor (TriWire) who came out didn't

Last year when they were doing some major work on my property they crushed my sprinkler system we couldn’t figure it out until now

I need to file a claim/ticket regarding damage. A line installer came out to dig and bury lines but punctured a water pipe on our property. Thanks

Xfinity has been working in my area. They have damaged two areas on my property. I want to know who to call to submit a clzim

I need help and answers. Xfinity recently sent contractors from USA Cable Inc to bury a wire for my internet. These workers caused serious damage to my lawn and property and the damage extended into my neighbor’s yard as well. When I tried to ask the workers if they would fix it, neither spoke Engli

My sump pump discharge line was damaged during Comcast’s cable work on my property. This damage has been confirmed by a licensed contractor, Armando’s Landscape Services Inc., after reviewing video footage and his inspection. I need to open a formal damage claim with Comcast for reimbursement. I hav

After repeated attempts to contact a representative or project manager and mitigate this HORRIBLE experience, I am only left with sending this message. I called your [Edit: Inflammatory] call center multiple times prior to this but they are [Edit: Inflammatory] So now it's a mess I still have no con

My home and wiring was damaged due to Xfinity installation. I want to file a claim.

My yard/grass was damaged during installation of Comcast wiring. Who do I contact to get this repaired?