Property damage

Comcast/Xfinity repaired or replaced a primary distribution cable that runs overhead on my property and my chain link security fence. In the process they have seriously damaged my fence and left a lot of vegetative debris. I would like the legal address so as to file a complaint or lawsuit if necessary.

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XfinityBenjaminM

Official Employee

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2.1K Messages

5 days ago

cnhiatt Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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cnhiatt

Visitor

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4 Messages

I don't see that DM option on my end. My direct email is [Edited: "Personal Information"]. Email me and I'll get you my direct phone number and any other information that you need.

(edited)

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5 days ago

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XfinityBenjaminM

Official Employee

•

2.1K Messages

cnhiatt Please go to your Forums profile and make sure you have Direct Messaging enabled. Also, keep in mind that anything you post publicly can be seen by anyone. We do not want any of your personal or private information available to the public. Please DM us with your information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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cnhiatt

Visitor

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4 Messages

There is no digital switch to enable Direct Messaging. There's a switch to opt out of DM, and it is not enabled. Sorry, but this is about where I lose my patience.

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5 days ago

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XfinityBenjaminM

Official Employee

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2.1K Messages

cnhiatt Please try clearing your cache and cookies and try the instructions we previously provided.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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cnhiatt

Visitor

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4 Messages

Nope. Not working. The fact that Xfinity/Comcast puts up these hurdles to simply communicate an issue is disappointing. I gave you an email. Pretty simple.

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5 days ago

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Customer Service

cnhiatt

Property damage

XfinityBenjaminM

cnhiatt

XfinityBenjaminM

cnhiatt

XfinityBenjaminM

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