How do I file a property damage claim?

To file a property damage claim and get a dedicated damage investigation team assigned to your property, please send me a direct message with your full name, and service address. 

To send a Direct Message:

Ensure you are logged in

 

•  Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.