Good afternoon, @user_db41qr and thank you for reaching out. I'm sorry to hear that your property was damaged as a result of work completed by Comcast, and I understand how frustrating that can be. Please send us a Direct Message with your full name, service address, and details about the damage. We'll be happy to review the situation further and help get the appropriate team involved. We look forward to assisting you. 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
XfinityRichard
Official Employee
•
3.6K Messages
11 hours ago
Good afternoon, @user_db41qr and thank you for reaching out. I'm sorry to hear that your property was damaged as a result of work completed by Comcast, and I understand how frustrating that can be. Please send us a Direct Message with your full name, service address, and details about the damage. We'll be happy to review the situation further and help get the appropriate team involved. We look forward to assisting you. 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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