Dear Xfinity Customer Support, I hope this email finds you well. I signed up for Xfinity internet service on September 7, 2024, and was eligible for a $300 gift card as part of the promotion. According to the Xfinity Incentive Tracker, my $300 Virtual Prepaid Mastercard has been sent to my email a

One of my server's IP addresses is blocked by comcast/infinity on my local network and I'm unsure why but I would am looking to find a way to unblock it so I can work on the server without vpn. I have tried disabling the firewall and restarting the gateway to no avail. A traceroute to another server

My older gateway keeps needing to be restarted. Time to install the updated one. But I do not want to do this myself. How can I get a technician to come here and take care of it?

Over the last 24 hours, I keep getting this error. "The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them." How do I correct the login data?  I have not changed anything and am confused what login data I am suppose to correct. Thanks, N

I've seen various posts on this but no clear answer. When I tried to port when signing up for the phone service with Xfinity, it didn't work in the system and the person setting me up didn't know what to do. I've confirmed my newly assigned number is in the same rate center as my current vona

Hello, I have a TingFire monitor on my electrical system. It stopped sending info to the company email/server. The company is requesting I send the text/email below. I have verified all the open ports and Firewall settings on my Arris router. Thank you and please read the text below.

I want to look into changing my current plan from Triple Play to just an internet plan as I do not utilize the cable anymore. The plan building is not letting me remove my phone and TV services. Additionally will I have any early termination fees if I move to internet only?

I need to cancel my plan effective August 29th! I can't submit my request through chat and I've been on hold forever to talk with a rep over the phone. Can you guys enable a method to cancel it yourself online? This is insane.

Hi. I bought a Netgear CM500V Cable modem and when I connect it to my computer, it doesn't seem to connect me to the internet. I followed the instructions, but no luck. I reconnect the Comcast/Xfinity modem and the internet is fine. My internet service has already been activated, I'm simply swapping

Some emails from friends in my address book are directed to my Trash folder. Please assist ? Lou

It's happening again! I see other people with this problem so I know I am not alone here. Using different computers and different browsers all give the same error message no help. Restart modem, check IP, it's not blacklisted, all computers malware checked. Everything worked fine yesterday get u

Can we "block" identified SPAM email from coming to our email folders? If so, how do we do that?

I would like to change my user name in this community forum to something less identifying. Most of the other users show "User3878" or something like that. When I go to the profile the username is grayed out with a red dot next to it.

Hi, I see the T3 time-out every 30 minutes (or shorter), which causes a loss of connection. Once the restart has completed and I am reconnected, the connection is stable from time to time but has been dropping more consistently over the past month (July 2023). I see the following message in the e

Hi, i've been having a problem for the last month or so. If i fire up a large download at high speed, the connection will die after some time.  For instance, downloading the new call of duty which is 100GB at 200MBps will sometimes kill it.  I have a Unifi Dream Machine router, connected

Phones have been paid off in full for 6months to a year, will not unlock them. Was told several times that it will be unlocked! Phones should unlock automatically within 48 hrs after paid in full! Terrible business how are they doing their customers this way! Trapping them. I will go to corporate!

I received the downstream upgrade from 1 gig to 1.2 gig a few months back. My d/l speed to my Xfinity Gateway (CGM4331COM) is around 1,300-1,400 mb/s.  However to my devices using the 2.5Gb port or even the 1 Gb ports according to the device speedtest is around 940mb/s.  Is this because m

I currently have my Xfinity gateway plugged into a coaxial connection in the living room and I want to move it to a different room that does not have a coaxial outlet, so I would need to have a splitter installed outside at the cable source on the side of the house and cable run to the other room wi

Hello, I haven't had xfinity or comcast service for several years. I'm looking to have the cables and any box removed from my house to the street. How can I go about doing this? Thanks!

I have followed the Bereavement process, including uploading her death certificate. I get a screen saying “Success. Document uploaded. Agent will review.” every day for the past week I get an email asking me to upload her death certificate. I have done this four times. Your process is causing adde