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Website errors: A rendering error occurred: 'Cannot read properties of undefined (reading 'trim').'
ur new web design, doesn't work well for me for most things For example: in Account and identity A rendering error occurred: 'Cannot read properties of undefined (reading 'trim').' Displays wrong phone number in Xfinity ID and Security- Account communications-Verify number s/b same as profile 3948 o
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Sign-In and Account Management
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ESPN unable to play, valid token required error on Xumo Box ESPN App
When trying to stream ESPN on the ESPN app on my Xumo Box, I get the following error: "Unable to play video, error: valid token required." This error also occurs when trying to stream ESPN2 and ESPN3 in the app. It does not occur when streaming from an ESPN+ option with in the same ESPN app. In the
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Flex
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Email Loading - Account Works but Error Message on SMTP
Any chance to open a ticket to 'recover' a Comcast.net Email. I suspect the account was not logged into webmail within 90 days? The account still exists to login to Xfinity web. But when you send smtp outlook email you get an error message Not Our Customer. I know the Xfinity account works as I can
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Complaint About Charge Error on Xfinity Account
I am writing to file a complaint regarding a charge error on my account. Xfinity set up two accounts for me: Account Number: [Edited: "Personal Information"] Account Number: [Edited: "Personal Information"] At the time I received the device from Xfinity, I only had one active account: [Edited: "Pers
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Billing
Hey @user_ayoj7e, thanks for reaching out to Xfinity Support on our forums. When you are quality issues, are you getting an XRE-03137 error as well?
NBA League Pass Freezing and Lose of Signal
Since mid-December I have been experiencing issues with all my league pass channels. Problems include: screen freeze, blinking three dots and then timing out. No help from "customer support". X-1 reboots may help temporarily, sometimes. About to fight Xfinity's in-home service call system; bot frust
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Thanks for your comment, user_llmyl8. I'm sorry to hear you're experiencing a similar issue with the Fox channel. Is this happening while using a streaming device or our TV box? Are you seeing any error messages or error codes on the screen? &
Unable to Access FOX, CBS and ABC
Since yesterday I cannot access FOX, CBS and ABC channels in my amazon firestick tv through the xfinity stream app. The message prompted Subscription Required::12012 Your subscription does not include this channel. Please choose another channel. All other TVGO channels are working just fine. Why am
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SB6141 modem code Z00.0 - dropping internet connection
Hi, The Arris SB6141 log shows this code 2-6 times daily corresponding to when the internet goes out (for a couple of minutes at a time). This is a recent development. We have a single coax cable running from the Xfinity box to the modem. I have checked the connections on both ends and the full leng
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Your Home Network
Do you know what error codes you are getting?
Xfinity Stream App
App will not work on my LG tv….bought this tv because the app came with it…reloaded/uninstalled and restated multiple times and still doesn’t work. Is there a fix? I can’t go by a new tv just cause app doesn’t work
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Not able to access email, server error
My husband can log in to his Comcast email but his In-box doesn’t load. A message comes up that says “an error occurred inside the server which prevented it from fulfilling the request.” I spent a good portion of the day on Sunday taking with their support, they assigned a ticket number but don’t ca
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@XfinityTyler Problem persists about every 2 weeks. Have 3 boxes 2 of which are On Demand feature! Have another service call scheduled for 06/28/2022. ON DEMAND will not work! Error Code CL14 or CL17. "HELP" portion of cable box is non functional.
On Demand Feature Lost - Error CL14
2 weeks ago I lost all access to my programs bought for "ON Demand". The Icon is in the menu bar but when clicked, I get an Error 14 " error telling me to unplug the 2 converters and retry. Now Error code has changed from CL14 to CL17 yet same result. Doesn't work. If I hit the "Help" button nothing
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Was able to watch some of the Mets Phillies game earlier…but of course, my TV has again encountered “some trouble” with error code RDK-03003. None of my SIX TVs are again not working! This is extremely poor service. Have been a customer (to include X
Trouble with x1 service RDK-03033 every day
Xfinity recently made me trade in my non-X1 TV boxes for X1 TV boxes. The first week everything worked fine. Now, several times per day my TV service drops saying “there’s a problem connecting to the internet” RDK-03033. I do not have my internet service through Xfinity….only cable TV service. All c
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We tried uninstalling and reinstalling the Xfinity stream app on our Samsung Smart TV numerous times, but we also keep running into error code TVAPP-00148. I contacted Xfinity technical support twice last night by phone and chat, but they were not a
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
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No error codes; just no sound
MeTV and H&I no sound Atlanta
Both MeTV and H&I channel in Atlanta have no sound. Please fix this.
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Hey @user_zgaqfv, Thank you for visiting our official Xfinity Community Support forums. We would be more than happy to provide any assistance regarding any X1 DVR recording issues. Could you please provide us more detail pertaining to the issue at ha
Can’t record movies on GAN with x1 dvr
Can’t record movies on GAN with x1 dvr. Able to schedule with remote but then they don’t record. Verified there aren’t any other shows scheduled for the same time.
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user_821c99 Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. Did you try any of the troubleshooting steps provided on the thread? Are you getting the same error message on the cable box? Or do you see any other error co
MSNBC not working
When I tune to MSNBC, I get a message that says " sorry we're having trouble connecting". What's the deal? I pay you a lot of money for this channel... Fix it!
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Hi, @Lsimon. Thank you for reaching out. I see you’ve tired some troubleshoot steps already, but the issue continues to present itself. The RDK-03033 error code is typically a result of a general system or account profile issues. I understand the cab
Main cable box menus and remote commands lag or freeze X1
From time to time we find that our main cable box lags or freezes up. Most often it's just some sort of lag. For example we'll push a command on the remote but nothing happens and then seconds later it seems to catch up and respond to the remote comments sent before all at once. Other times a menu c
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I apologize for the delayed reply. @user_kdkf6t If you are still seeing this error code and need help, please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Dire
Cable tv
I’m getting error RDK-03036. I have tightened the cables and re started several times
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user_lkmawi Thanks for posting on our Community Forums. I'm sorry to hear your cable box is not responding. We'd like to help troubleshoot. Are you getting an error message or error code? Or is the TV box completely off and not turning on? &nb
XfinityDilary
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Replacement cable box is not sending signal to tv
Non dvr cable box is not responding to Xfinity remote or sending signal to tv?
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