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Clearing the local storage would be the next thing to check so I am glad that is done already, @LisaKoz. Please let me know how it goes after the System Refresh signal. It takes about 10 minutes to process. Aside from the error message that comes u
AppleTV Video not available error message
AppleTV app plays the recap or a preview for another program, and then I get a message that says Video not Available. This is true for multiple shows on Apple TV on all my boxes All my other streaming apps work fine. I tried to delete local content and rebooted the box. It fixed the problem for jus
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Hello @user_f1f2fd Thank you for taking the time to share your experience here regarding NHL Center Ice. Our engineers are working to resolve this issue as quickly as possible. Are you experiencing the error XRE-03137 by chance?
NHL Center ice subscription stopped working today
Been a center ice subscriber for over five years and none of the Channels work tonight they all worked Monday
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email connection error
From my Acer desktop, I am able to login and access myaccount, my bills, support and even watch TV. Except when I choose a to open my email I get timed out message first. When I reload, I get this message next " connection error. The server is not available right now." I have a laptop and a tablet a
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high error rate
100000+ errors on only 1 channel (#8) - low SNR 29.1 in the 26 hours since modem reboot. other channels SNR 35-43. No change in cabling (RG11), no change in modem or nearby equipment. Had 0 errors on all 16 channels for quite awhile. Speed still fine. tracert to www.comcast.net went 10 hops.
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Your Home Network
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Equipment Return Error
I returned my xfinity equipment back in 2021 after I moved out of an apartment that included free cable and wifi (through xfinity). I returned the equipment to an xfinity store in 2021. It’s now 2025 and I am getting messages to return my xfinity equipment. Who can I call to remedy this? I am having
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Customer Service
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Rdk 1000
Rdk1000 error on secondary box. Replaced master box today and the error still remains.
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X1
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dvr playback - corrupted playback - either exits recording or shows error message
I recently replaced my X1 box because it was taking 10-20 seconds to change channels. A replacement was shipped to me and channel changing is fine but DVR playback is almost unusable. Most recordings randomly exit the recording during playback or may play an error message saying the system en
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X1
@ComcastCSAEmail wrote: Looks like the IP you are trying to send from belongs to MetroNethttps://search.arin.net/rdap/?query=69.174.160.30the CSI IP error code in reference is to a global reputation system:https://csi.cloudmark.com/en/reset/#:~:text=
Can't Send Emails from PC or Phone App?
I can recieve emails but I can NOT send. This is my main email address, I need it fixed. I haven't got the time to change my preferred email for hundreds of things. I talked 3 times to support, hours on top of hours, holding. Got transferred so many times! I Got cut off all three phone calls! L
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Hello user_keqchd, the games are a pretty tough pill to swallow, especially when you have company. I'd love a chance to work with you more on this and find a resolution. Are you able to confirm if you see any error codes or error messages on your scr
Internet and televisions not working properly
We have had problems with our internet and cable for weeks. There has been work going on in our area for months. We had guests over to watch the NCAA basketball games and had to go someplace else because our televisions were not working. We pay a monthly bill of $500 and there is alway
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@user_426jzh Are you seeing any error messages, or codes when you attempt to pause, rewind, or fast-forward a program?
Set top box won’t let me pause live tv
Just keep getting a message that the “set top box” does not support this whenever I try to pause, rewind or fast forward love tv.
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Over the past week, my X1s (both the DVR and two non-DVR boxes) stop responding for several minutes every few hours. TV displays "We're having trouble connecting to the internet," error code RDK-03033. Program/live TV keeps playing during the dusr
RDK-03033 Errors
About a week ago, we started getting three or four cable box crashes a day. The video just locks up and the cable box needs to be restarted. The "My Account" app still thinks everything is fine and there are no outages. I've checked the connections and they are all tight. At this point not sure what
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@user_b89896 - Can you elaborate on what you're experiencing and include any error messages or codes you're getting?
Pop 3 Email access issue
I am having trouble accessing my Comcast email address through Email apps. Stopped working yesterday I cannot access my three Comcast address through Outlook Express on my computer and using the Xfinity email page I can only access the main address the other two that attached to it from old comcast
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same here, same error code, no change, 3 days, any updates from Xfinity?
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
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I have not had an issue until tonight, I can log in via the app and it works, but will not work on the cable box connected to the tv, I get error XRE-03121 selecting any NHL center ice channel.
NHL Center ice subscription stopped working today
Been a center ice subscriber for over five years and none of the Channels work tonight they all worked Monday
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How to find error log on Xfinity gateway device / WiFi lights
I just installed my first-ever piece of Xfinity equipment. (Comcast customer for 19 years, but have always used my own equipment). I was having T3 time-out errors, had a tech come out, and was then told no further troubleshooting culd be done unless I rented a modem from Xfinity. So I have done t
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Your Home Network
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iPhone14 activate issue
Unable to get get activation set up complete distasteful switching from Verizon prepaid to xfinity rep says Verizon prepaid didn’t release port Verizon confirmed they have. After being on line with different reps for over 10 hours a rep tried to port my second number to the same iPhone 14. Rep after
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Plan
@user_2py7s1 We can help you with your stream app issues. Are you receiving any error codes or messages?
Roku TV will not connect to Xfinity Stream
Xfinity Stream has worked every day until today. TV is connected to WiFi with strong signal. Turned off TV and back on but no change. What are next steps?
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After MUCH frustration trying to reach the proper support person at Xfinity, and after not finding the answer to this question online, I finally resolved it via Xfinity Tier Two support. The following solved the error code 500 on both of my remote T
Error 500
I have been getting an error 500 for the past few days on my roku xfinity stream app. I have uninstalled and reinstalled to no avail.
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user_3w7134, Hi! Thanks for reaching out. As someone who enjoys streaming on my Fire TV, I understand the inconvenience caused by receiving that playback error code. I am sorry to learn about this experience. Thanks for letting us know about the trou
XfinityGabriel
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playback issue :1001 error code 4
I see tons of people with this same issue, and never have I seen a real fix for this from Xfinity. I can get just a couple channels that work like the NBC channel, but the rest are all playback issue 1001 error code 4. Resetting the modem and reinstalling the app does nothing. It is same prob
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