Unable to use Apple TV+

I am receiving a “something went wrong. There was a problem connecting “ message when I attempt to sign into our new Apple TV + program. Please note we are not getting internet reception in our lower level, but we are not having issues opening up other streaming programs such as Netflix, HBO Max, Amazon Prime, etc.

Responses

Oldest First

Selected Oldest First

XfinityShawn

Official Employee

•

1.9K Messages

7 hours ago

heffisher461 Are you also seeing an error code associated with that error message?

2

0

U

user_bx9odp

Visitor

•

1 Message

i am also having this problem. I can access apple tv plus on our tv that is connecting through the web, but the tv that is plugged into the secondary small cable box and would connect through the xfinity connection will not connect.

Like

Reply

4 hours ago

0

XfinityJustinM

Official Employee

•

297 Messages

Hi @user_bx9odp, it looks like our engineers may not be aware of this issue just yet. Are you seeing an error code associated with the on-screen message, it usually begins with "XRE-"?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 hours ago

0

Customer Service

heffisher461

Unable to use Apple TV+

XfinityShawn

user_bx9odp

XfinityJustinM

New to the Community?