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user_dfccc2
1st Topic

Visitor

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2 Messages

Tuesday, October 26th, 2021 4:42 AM

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I keep getting the error TVAPP-00381

Every time I try to stream TV recordings from my DVR through Xfinity beta app I get this error at least 1-3 times in a 60 minute period. I’ve spend 3 hours trouble shooting over the phone with support and had a technician come to look at the equipment and they said everything is fine. I’m still getting this error. What is the fix?!

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3 years ago

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XfinityNico

Official Employee

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553 Messages

3 years ago

Hello @user_dfccc2, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this error concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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user_9aa975

Visitor

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1 Message

3 years ago

Same problem. xfinity error tvapp-00381

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XfinityArmand

Official Employee

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1.9K Messages

Hi there @user_9aa975!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can.  Please feel free to shoot us a message, so that we can take a closer look at this for you.

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3qbnDt9 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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3 years ago

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user_be85ef

Visitor

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1 Message

why don't you post the solution to Error TVAPP-00381

3 years ago

CCAnna

Problem Solver

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874 Messages

Hi @user_be85ef, thank you for being an active part of the Xfinity Forums community. You ask a great question. If you receive this error, exit out of the recording, and retry playing the recording again. This error could indicate a broken recording. If you are receiving this error on multiple recordings, we will need to investigate further.

I no longer work for Comcast.

3 years ago

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crball

Visitor

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8 Messages

3 years ago

Same thing here as well.  CS always blames it on my modem but will never explain why.  Have swapped out dvr boxes (why do we even a box?), had the techs out, blah, blah, blah.  IMO Xfinity isn't really interested in their streaming service and are slowly letting it self destruct.  FYI - I've been dealing with this for 6 months so not expecting a fix.

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lombardo

Visitor

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1 Message

3 years ago

WE WANT A SOLUTION TO THE PROBLEM!

NOT A TEMPORARY FIX, THAT WE HAVE TO DO MULTIPLE TIMES WHILE STREAMING!

DO YOU THINK THAT WITH THE HIGH COST WE ARE ALL CHARGED FOR YOUR SERVICES, YOU CAN HANDLE THAT?

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crball

Visitor

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8 Messages

@lombardo​ Unfortunately I don't think they can.

3 years ago

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