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Sunday, September 10th, 2023 6:52 PM

Closed

Error TVAPP-00170 or 00100

Attn: Advanced Care Dept. / Advanced Repair Team

I can't log in to my account, here is the message I keep on receiving:

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Sorry, we've run into a problem.

......

(Error TVAPP-00170)

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Tried different devices, browsers, cleared cookies & cache, etc..

From what I understand, it has to be cleared on your end. 
I would appreciate the following being done:

1) Close/end all open sessions.
2) Refresh all account info.

Also, I was told the following info would help:

"To confirm, if you receive the TVAPP-00170 Error you want to ask for a deprovisioning signal to be sent to all your COAM Devices. "

Official Employee

 • 

1K Messages

1 year ago

Hello, @user_674a6d  We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

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