eastmoreland's profile

Contributor

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113 Messages

Saturday, February 3rd, 2024 4:51 AM

Re: Paramount Plus Error Something Went Wrong

I am having a similar problem.  When I access the Paramount+ app through the X1 box, and arrow down to the "continue watching" (or whatever it's called) section, and click on the left-most item in that list, i.e. the one I was most-recently watching, I get the "something went wrong" error screen.  I can often use the "back" button to go back to the previous screen (list of programs).  But if I try to watch that show again, I get the same error screen.

By fooling around, I discovered that if I go to the second program on the "continue watching" list, I can continue playing that program without an error.  Then, I press the "back" button until I get back to the list again.  Now, the program I really wanted to watch (which used to be the left-most program in the list) is now the second program in the list.  When I arrow over to it and click on it, it now will play with no problems.

I have tried exiting the app and trying again, and I've tried rebooting the DVR.  But this problem still continues to happen.  It looks like I found a work-around, but it's really annoying.  That, plus the app itself is really, really slow, much slower than Amazon Prime or Max or Peacock.

This post was created from this comment on different post

Official Solution

Official Employee

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677 Messages

21 days ago

Hello @eastmoreland thank you for taking the time to detail your issue and the workaround you've found! I can confirm that we recently found a known issue where customers are seeing an error message "Uh-oh. An error has occurred" when attempting to launch content from within the Paramount Plus App. Our engineering team is aware of this issue and working to get it corrected as soon as possible. Another workaround our team has found for now is signing out of the Paramount Plus App and then signing as this normally removes the error. However, it may pop back up until a fix is put in place. Another alternative is to find the Paramount Plus content you want to watch via On Demand and then select the Paramount Plus option to play the movie. I'll keep an eye on this issue on my side and update you here once I have more information on an official fix for you!

Visitor

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1 Message

19 days ago

"Another alternative is to find the Paramount Plus content you want to watch via On Demand and then select the Paramount Plus option to play the movie."

That advice from Comcast Katie worked for me.  Thanks!

Contributor

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113 Messages

I've had some problems with this option when watching an episode of a series.  Though the On Demand method will find the series you want to watch, it sometimes (always?) goes to the first episode of the series instead of to where you last left off.  Then you have to stop that episode from playing and figure out where you were.  

Visitor

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1 Message

13 days ago

OK, so it's been nearly a week. No progress on the fix on Xfinity's end? Very disappointing app compared to others from Xfinity. We are trying these suggested fixes, but the engineering team needs to get a move on.

Official Employee

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516 Messages

Hello there @Jpk3 ! This issue is still a work in progress, i'm afraid. We appreciate you bearing with us!

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1 Message

Paramount Plus stalls all the time.  I paid for a full year in advance. 

Official Employee

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744 Messages

Hey @user_u9xs7g,

 

Thank you for visiting our official Xfintiy Community Forums support page. Are you receiving any error code or error message when using the Paramount+ application on your X1 set-top box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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