Contributor
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116 Messages
Re: Paramount Plus Error Something Went Wrong
I am having a similar problem. When I access the Paramount+ app through the X1 box, and arrow down to the "continue watching" (or whatever it's called) section, and click on the left-most item in that list, i.e. the one I was most-recently watching, I get the "something went wrong" error screen. I can often use the "back" button to go back to the previous screen (list of programs). But if I try to watch that show again, I get the same error screen.
By fooling around, I discovered that if I go to the second program on the "continue watching" list, I can continue playing that program without an error. Then, I press the "back" button until I get back to the list again. Now, the program I really wanted to watch (which used to be the left-most program in the list) is now the second program in the list. When I arrow over to it and click on it, it now will play with no problems.
I have tried exiting the app and trying again, and I've tried rebooting the DVR. But this problem still continues to happen. It looks like I found a work-around, but it's really annoying. That, plus the app itself is really, really slow, much slower than Amazon Prime or Max or Peacock.
Official Solution
XfinityKatie
Official Employee
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744 Messages
6 months ago
Hello @eastmoreland thank you for taking the time to detail your issue and the workaround you've found! I can confirm that we recently found a known issue where customers are seeing an error message "Uh-oh. An error has occurred" when attempting to launch content from within the Paramount Plus App. Our engineering team is aware of this issue and working to get it corrected as soon as possible. Another workaround our team has found for now is signing out of the Paramount Plus App and then signing as this normally removes the error. However, it may pop back up until a fix is put in place. Another alternative is to find the Paramount Plus content you want to watch via On Demand and then select the Paramount Plus option to play the movie. I'll keep an eye on this issue on my side and update you here once I have more information on an official fix for you!
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user_5506b9
Visitor
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1 Message
6 months ago
"Another alternative is to find the Paramount Plus content you want to watch via On Demand and then select the Paramount Plus option to play the movie."
That advice from Comcast Katie worked for me. Thanks!
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Jpk3
Visitor
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1 Message
6 months ago
OK, so it's been nearly a week. No progress on the fix on Xfinity's end? Very disappointing app compared to others from Xfinity. We are trying these suggested fixes, but the engineering team needs to get a move on.
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user_g02uv1
2 Messages
2 months ago
Paramount plus app on the X1 platform is still terrible. I tried watching the Billy Joel concert last night and the video buffered every minute or less. We have had the same problem over the past year watching shows like Seal Team through the app. The app works fine on our iPads but I don’t have a smart tv and want to use the app on Xfinity. I would think Paramount and Xfinity should have figured this out by now, it’s been over a year.
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