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Can no longer login to my CM2050V purchased modem
Hello. I've been using a Netgear CM2050V modem that I purchased a little over a year ago for use with Comcast without issue. When I got it, I changed the login password, as the default password was "admin". Now today I am no longer able to log in. I have tried the password that I have been using the
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Your Home Network
Hello XfinitySelena: Thanks for your response. Sure I'll DM you. However, let me give you some detail as to some of the troubleshooting that's already been done. 1) I was having intermittent network dropouts during the Summer of 2022.&nb
Netgear CM700 only gettng 400Mbps download speed with Superfast service
I have a Netgear CM700 cable modem that I own and Xfinity Superfast (800Mbps) internet service. I'm only getting barely 400Mbps download speeds. My modem firmware is V1.02.02. The latest firmware for this device per the Netgear website is V1.02.08. Here's a link to the page showing the latest firmwa
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Hi @XfinityMarshante, I am using my own Netgear CM1000 modem and a Deco Mesh system. I'm getting the same upload speed on multiple devices. PC connected through ethernet, my mobile phone and laptop on wifi.
Recently changed to a 300/300Mbps plan but upload speeds still capped at 40Mbps.
Hi, I recently switched to a 300/300 plan with unlimited data, but my upload speeds are still capped at 40Mbps. Anyone know how I can get my upload speed up to 300?
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The netgear still might have merit too. Depending on which one, and which firmware, some of them can be configured as a WiFi repeater or WiFi access point if you are trying to extend coverage.
Two Modems on one account
Is it possible to run 2 modems on one account, since I just got the xFi modem from Comcast and still have my Netgear modem that works fine and could use it in a different part of the house. If not, Why? Ray
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Hello XfinitySelena: Thanks for your response. Sure I'll DM you. However, let me give you some detail as to some of the troubleshooting that's already been done. 1) I was having intermittent network dropouts during the Summer of 2022.&nb
Netgear CM700 only gettng 400Mbps download speed with Superfast service
I have a Netgear CM700 cable modem that I own and Xfinity Superfast (800Mbps) internet service. I'm only getting barely 400Mbps download speeds. My modem firmware is V1.02.02. The latest firmware for this device per the Netgear website is V1.02.08. Here's a link to the page showing the latest firmwa
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@user_2cccbf Thank you for reaching out via our Xfinity Forums. Have you had a chance to reboot your Netgear equipment in the last 48 hours? Do this tends to fix issues like that and complete the firmware update.
Firmware update
I understand there was a firmware update recently, and it is affecting Netgear CAX30 routers. Do you have a fix for this?
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I just found this post. We got the same email for October 2024. We average 400-600 through the past months. October comes, nothing changed in our household and I get a notice we’re are 90% of our date on October 31, 2024. Then on Xfinity app, Novembe
Home Internet Data Usage Spike in Oct 2024
I am usually under the 1.2 Terabyte cap each month - I have gone over 3 times in the last 12 months, never more than 100Gb. However this month, I somehow used all 1.2 Terabytes in the first 10 days. Then over the next 3-5 days, I used another full 1.2TB. I am sitting at 2.56TB of usage with 16 days
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I have a Netgear CAX80 which is on the list of recommended devices and I only get 30mbps up and +1GB down and I'm on a Macbook Pro with a network card capable of 5 Gb/s
Do I still need to use Xfinity's equipment for faster upload speeds?
I noticed on my account page that for my current internet plan (Gigabit), it shows the speeds listed as up to 1000 Down and 100 up. Do I still need to use Xfinity's equipment to achieve the faster upload? I'm currently only getting 20-22 Mbps for my upload, which I believe is the old speed for the G
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Thanks for your reply! I've thought about getting a new modem as my netgear isn't able to provide the data that I'm looking for and it's due for an upgrade. Frustrating situation. Greatly appreciate the feedback!
Data Usage Spike
I saw on a forum thread from about a year ago that xfinity had a known issue that was resulting in incorrect data usage calculations. Was that ever resolved? Just like many others have reported, my data usage has doubled within the last 6 months. The frustrating part is that xfinity does not provide
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@EricInPDX currently it appears the Netgear CM2050V has support for speeds up to and over 1.2Gbps on our network, and has telephony features built in. Netgear CM2050V | Model number: CM2050V Device Type:
WAN Aggregation / Link Aggregation (Arris T25 Modem/ASUS Router)
There was a previous question that was closed of course before it's time. I have an Arris T25 dual LAN Port modem. I have an ASUS GT-AC5300 the supports Link aggregation and Duel Wan. I have internet speed with Comcast at 1200 mbps ... I have all the hardware and service from Comcast to support maxi
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I have Netgear CM1000. Guess I'll need to get a new modem - absolutely not Xfinity modem. Just don't understand why Comcast would indicate "standard" or "enhanced" service. It all comes down to the modem. Thanks.
Degraded download speed almost every night
Why isn't there a way to send an email to Xfinity tech support? I hate Xfinity virtual assistant as well as online agents. To provide some context, Comcast did equipment upgrades in my neighborhood about two months ago or so and since then almost every night I noticed degraded download speed (I am p
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@griha_amrut wrote: ... Netgear Nighthawk AC1900 ...Unfortunately, Netgear makes a passel of devices that are sometimes referred to only as "Netgear Nighthawk AC1900". The actual model number is necessary to suss out which device is under discussion:
Netgear Nighthawk AC1900 Cable Modem Router compatible?
I had thought I'd checked compatible devices on Xfinity's website before ordering a router of my own, but I am now not see it in the list of compatible devices even though it says on the box it is compatible with Xfinity. Is Netgear Nighthawk AC1900 Wifi Cable Modem Router compatible with Xfinity in
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Mine was over last month too, I turned on the traffic meter for my Netgear Router. I'm guessing if they're billing after this they'll have to give a more itemized accounting . Yes ?
Unusually high data usage megathread
Jessie helpfully locked the thread pertaining to this for being "off topic" after merging all relevant threads into the irrelevant terabyte thread. I thought we should still have a place to discuss this ongoing problem. I took 20 pages of documentation into a store today and was told all they could
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Slower speeds than I’m paying for
I pay for 1000mbps but only getting around 300. I’m using a NETGEAR Nighthawk AC1900 and testing in the same room. Many of the coax outlets in my home don’t work either. Is it old/bad wiring?
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Your Home Network
I am in the same situation. I got same email also upgraded my modem to get the supposed speed increase (in my case from Netgear CM500 to Motorola MB7621) but saw no increase in speed. See https://forums.xfinity.com/t5/Your-Home-Network/400-Mbps-plan-
upgraded modem, but no increase in speed
Received an e-mail from Xfinity that read: "We're excited to share that we've increased your download speeds from 300 Mbps to 400 Mbps. Faster download speeds help to give you a better experience as you work, learn, and stream from home. Don't worry, this is included as part of your current plan. Ho
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Actually one more question. My gateway still says firewall set to low. But the reason I can't change it because I have enabled bridge mode right. What do you mean it would be up to the firewall in the router without wifi on? Like I said I am us
Firewall No longer on my gateway
Hello I have shut my wifi off. Is that why firewall is not showing up under the gateway.
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Hi I am having the same problem. I just set up my service with a Netgear modem and tp link router, but when I try and sign into the xFi app it says I must be an xfinity user
Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this serv
Losing my mind with the lack of service response from Comacst. Yesterday, self-installed television service without issue. Downloaded app to set up Wifi router. Logged in with username/password only to receive this error message: "Access not Authorized. You signed in successfully, but you must be an
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Thanks for posting on our community forums, @Notahappy11. And for your feedback on this matter. I understand our recent network changes have been causing a lot of confusion concerning the customer-owned device's compatibility. But I assure you, this
Cable Modem Upgrade
So I get an email about my internet speed being updated and saying my current cable modem is obsolete so they say. That I’m not getting the most out of the service, blah blah blah and consider upgrading it. Honestly, I don’t know the difference because I barely experience any crashes or slowness and
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Guess what everyone! While continuing to check the Event Log on the Netgear modem** I was now getting a very different message; i.e. "Resetting the cable modem due to docsDevResetNow" After googling this I went back to the Netgear screen and noticed
CM3000 Slow Login with New Firmware (V6.01.03)
Hello. I have a CM3000 modem which received the V6.01.03 firmware update this past Wednesday. For the last few days now logging into the modem is extremely slow. The channel signal strength data does not even load now only showing the spinning icon. Only the logs appear after several minutes of wait
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Does anyone know if Netgear will push out a fix or if Xfinity will roll back the update? I've been have intermittent disconnects since last week. The only temporary fix is to restart the modem.
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CM3000 Slow Login with New Firmware (V6.01.03)
Hello. I have a CM3000 modem which received the V6.01.03 firmware update this past Wednesday. For the last few days now logging into the modem is extremely slow. The channel signal strength data does not even load now only showing the spinning icon. Only the logs appear after several minutes of wait
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