Visitor
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2 Messages
Do I still need to use Xfinity's equipment for faster upload speeds?
I noticed on my account page that for my current internet plan (Gigabit), it shows the speeds listed as up to 1000 Down and 100 up. Do I still need to use Xfinity's equipment to achieve the faster upload? I'm currently only getting 20-22 Mbps for my upload, which I believe is the old speed for the Gigabit plan. I called Xfinity and they said my current equipment does indeed support the faster upload speeds and to reboot my equipment. Unfortunately even after a reboot the speed didn't change.
I can get close to the 1000 down no problem, but it'd be nice to get that faster upload speed.
My current equipment:
NetGear CM2000 Cable Modem
-Rum
Accepted Solution
XfinityRaul
Official Employee
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1.1K Messages
15 days ago
Hello, @RumDawg. I hope you're having a great Saturday morning. I'm sorry to hear rebooting your modem didn't help increase your upload speeds. There are only certain modem models that can support the Next Gen speeds. I don't see your modem type in the list of devices but you're welcome to confirm by visiting this link https://www.xfinity.com/support/devices/#unauth.
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