Do I still need to use Xfinity's equipment for faster upload speeds?

I noticed on my account page that for my current internet plan (Gigabit), it shows the speeds listed as up to 1000 Down and 100 up. Do I still need to use Xfinity's equipment to achieve the faster upload? I'm currently only getting 20-22 Mbps for my upload, which I believe is the old speed for the Gigabit plan. I called Xfinity and they said my current equipment does indeed support the faster upload speeds and to reboot my equipment. Unfortunately even after a reboot the speed didn't change.

I can get close to the 1000 down no problem, but it'd be nice to get that faster upload speed.

My current equipment:

NetGear CM2000 Cable Modem

-Rum

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Accepted Solution

XfinityRaul

Official Employee

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1.1K Messages

15 days ago

Hello, @RumDawg. I hope you're having a great Saturday morning. I'm sorry to hear rebooting your modem didn't help increase your upload speeds. There are only certain modem models that can support the Next Gen speeds. I don't see your modem type in the list of devices but you're welcome to confirm by visiting this link https://www.xfinity.com/support/devices/#unauth.

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RumDawg

Visitor

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2 Messages

Hi XfinityRaul,

Thank you for your reply. Your are correct, I do not see my device listed on that link you sent. However, when I first signed up for the Gigabit plan, my modem was listed as a supported device. I did a little more searching and found a different page that listed all supported devices https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2023.09.11%20Full%20List%20of%20Compatible%20Devices.docx%20-%20vF.pdf

My device is listed on that list but it isn't shown as a "Next Gen Speed tier" device, it's not even considered a recommended device which is a little surprising since both the CM1000 and CM2050 are both recommended. Is it possible that it could be added in the future?

-Rum

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13 days ago

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XfinityPeterH

Official Employee

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722 Messages

Great questions @RumDawg it is hard to say what may or may not be added or removed in the future. Since we are not direct developers we are not able to provide such expectations. Thank you for your understanding.

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13 days ago

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Do I still need to use Xfinity's equipment for faster upload speeds?

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