I have a new Honeywell T6 WiFi thermostat that is not compatible with 5GHz WiFi. From the xFi app, I go to Connect, *my* network, Advanced Settings.  I do not see the 2.4 & 5 GHz WiFi selection, rather a help article that says "If you don't see the 2.4 and 5 GHz settings...., this means th

Hi there- just got a new cheap 55" Insignia fire tv and a new Xi6 4k cable box installed. Here's the problem: If I PRESS A and go to REMOTE SETUP it finds an Insignia fire tv which is nice, and the volume works on the tv, however, the TV INPUT BUTTON DOES NOT WORK (this is not good!) so, i CLICKED "

I first noticed this on Catchy Comedy, but looking at all of the digital subchannels associated with KTVU and KICU all of them have the same multicolor vertical bar pattern and high pitched tone. Some channels say "Sutro DR Master Control" while others have the station call letters and number and t

Is there a way for me to get a receipt when I make a payment?

Is this an authentic email? it asks me to update my automatic payent method by July 20 . When I go to my account online there is nothing requesting that shown.   The email is from  [Edited: "Personal Information"]nity.com 

4 yrs ago when we bought new Android phones from Xfinity I was able to take old phones to the Xfinity store and they transferred all our contacts and photos to the new phones seamlessly and quickly. Do they still do that? I have looked all over the internet and Xfinity forums and cannot find an ans

I can't connect my cellphone to my Xfinity router anymore. The cellphone finds the router, reports the strongest connection.  When I ask to connect the progress bar moves but no connection ever happens.  The router's administrative screen lists it as a connected device but offline. 

I want to change my bill due date to 4/14/23

Last week we upgraded to xFi complete. I previously messaged with y'all on the next steps and was told to look out for an email to start the process of analyzing our need for xFi pods.   A few days ago we received an email with subject "Welcome to xFi complete", however, when I click on "

For the past 8 weeks or so, I've been having intermittent connection issues to Comcast/Xfinity. It seemed to coincide with the seasonal changes here in Minnesota from Winter to Spring. Melting snow, rain, etc. After the first couple of outages, I figured it'd clear up. Sadly no. Service

Hi, I got a prompt within the My Xfinity app that my router was eligible for an upgrade. I happily accepted; they sent me a package, but inside the package was the same exact router as I had before (an XB3). Was this package sent in error? Or was the upgrade prompt a bug? Or does the new router d

How can I switch my user name to the other thing where you complete surveys and such , I am so confused on all this and how it works , I don't get it I don't understand

Both channel options appear to be in SD and not HD (1313 and 403). Why is there no HD option in 2023?

It's been 13 months since I've exceeded my data cap last (June 2021), however now I'm being charged an overage. (July 2022) My understanding is you get a courtesy month every 12 months?

Starting about three hours ago, I am unable to get to any network channel by number. I get the XRE-03059 error. If I hit "try again" I can sometimes get to a different channel (it seems to switch between The Game Show Network, the Cooking Channel and Oxygen) but not to anything else. This is happeni

I called and changed my plan around 3 weeks ago, and my balance hasn't changed yet. How long does the change take?

Hi, I am out on a leave of absence, and like previous posts, need help in canceling courtesy services. I have looked for the icon to send a peer to peer message but can’t find it. Can someone please point me in the right direction? Any assistance appreciated.

I received a phone call from someone claiming to be Xfinity Mobile at [Edited: "Personal Information"] from San Antonio, Texas with the name of Jonathan. They asked for my SSN and credit card information over the phone, which I have been told to never provide, so I ended the call. I would like to kn

I want to turn off my TV without turning off the TV box so I can listen to Music Choice without the TV on

I keep getting error RDK-03036 on this box. I have had the box changed out 3 times and a tech come out. They would change a box and it would work for a week. Then change a jumper wire and work for a week. I do not understand what is going on. Model Pace PXD01ANI