1 Message
Does Xfinity Mobile ask for SSN over the phone?
I received a phone call from someone claiming to be Xfinity Mobile at [Edited: "Personal Information"] from San Antonio, Texas with the name of Jonathan. They asked for my SSN and credit card information over the phone, which I have been told to never provide, so I ended the call. I would like to know if this was Xfinity or a fraudulent caller.
Accepted Solution
XfinityJoshuaG
Official Employee
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331 Messages
2 years ago
@user_xly02l Thank you for bringing this to our attention, I appreciate it! I've never heard of us making outbound calls asking for that information and as a rule of thumb we generally don't make outbound calls like that so you did the right thing by ending the call and letting us know.
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