Xfinity Community Forum

Greetings, user_p4zjo7! We appreciate you bringing this important issue to our attention regarding your mobile tablet promotion concern. Have you attempted to contact our Mobile team to discuss further options regarding your recent experience?

XfinityNatalie

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2 hours ago

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Free Tablet

I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from be

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Hey again user_oobner 🙌 I just wanted to swing by one more time to thank you for letting us help you out with your disconnect request! We hate to see you go, but are grateful for the time you spent with us, and are always here for you when you need

XfinitySeth

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2 hours ago

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Request to cancel internet

I've seen numerous posts wherein the OP is given the option of DM'ing Xfinity personnel to facilitate canceling internet. I would like the opportunity to use that method for canceling service.

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Deltabreeze We can help you remove your voicemail feature on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In

XfinityShawn

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2 hours ago

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×99 feature

For some reason, I have one person who calls and it goes directly in my ×99 voice mail. Is there a way I can disable the ×99 feature so no calls will go directly in that mode but rather into my answering machine instead if I'm not home?

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Thank you I just did the requested

user_162u2l

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2 hours ago

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My cable needs to be buried

I have been a long time customer of more than ten years and have reached out about my cable exposed and not buried. The short solution was the cable has been clipped to brick wall condo unit. But on rainy days this leads to spotty connection. I need someone to come to my address and bury the interne

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Thank you for clarifying user_wi2lm1, I appreciate it. I would ask that you try sending the DM again, as it does not seem to have come up for us, and that is likely why you had not yet received a response. Strictly in the interests of being tho

XfinityJeffB

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2 hours ago

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XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when

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@XfinityJeffB Jeff, I followed the instructions using the direct messagr mail Thomas's directions to send it to Xfinity Support. I was pointing out that many hours have gone by and no one responded to my dir3ct message.

user_wi2lm1

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2 hours ago

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XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when

Question

You're welcome @gwd1041 I hope you have a great night!

XfinityAbby

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2 hours ago

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Antenna TV

Antenna tv used to be channel 510. I can not find it. I miss it. Is it still available?

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Thank you for taking the time to address my question.

gwd1041

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2 hours ago

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Antenna TV

Antenna tv used to be channel 510. I can not find it. I miss it. Is it still available?

Question

To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu

Again

commented

2 hours ago

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Account close confirmation

I need to confirm that my service has been disconnected and my account has been canceled/closed. I scheduled two separate calls yesterday. Both told me that my account would be closed, but with different last payment amounts. I never received any email confirmation that my account has been closed, a

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Xfinity Support - Bury Cable Line

I switched to Xfinity Internet last December 2025. I live in a condo on the ground floor. I paid for a technician to come out and connect the service. The only way for the technician to provide access to my home was to run a cable temporarily above ground from the connection box to my home. As the g

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Devices and Equipment

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We are right here to assist you! Please let us know if you were able to reset your password successfully, user_gtrp3y.

XfinityNatalie

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2 hours ago

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My comcast email

I would still very much like to keep my comcast email. I don't remember the password, so I can't change it even though I'd like to.

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Thanks for reaching out to us on community forums, and thank you for being with us for over ten years @user_162u2l! I’m really sorry you’re still dealing with an exposed cable and spotty connection when it rains. We can help get this esca

XfinityAldrik

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2 hours ago

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My cable needs to be buried

I have been a long time customer of more than ten years and have reached out about my cable exposed and not buried. The short solution was the cable has been clipped to brick wall condo unit. But on rainy days this leads to spotty connection. I need someone to come to my address and bury the interne

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Free Tablet

I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from be

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Billing

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My cable needs to be buried

I have been a long time customer of more than ten years and have reached out about my cable exposed and not buried. The short solution was the cable has been clipped to brick wall condo unit. But on rainy days this leads to spotty connection. I need someone to come to my address and bury the interne

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Customer Service

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Urgent: Billing Charge After Service Cancellation – Refund Request ($228.10)

Hello, I’m hoping someone from Xfinity can help review my billing issue because I have received conflicting information from multiple agents. I cancelled my cable and HBO services on February 9. My billing statement covered January 8 – February 12, and I paid that bill in full. At the time of cancel

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Billing

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Have you tried any troubleshooting steps? Such as rebooting the modem manually or through the Xfinity App? A good place to start would be HERE.

XfinityDilary

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2 hours ago

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My at home wifi

My internet keeps kicking us off our services for the wifi. I've tried calling numerous times only to speak to the stupid animated service. I've been calling for months now.Trying to get this resolved, and that's not going anywhere. If you guys can't fix my service, then I'll take my business elsewh

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I'm still having the same issues to this day and it's been a few days. I had gotten an message, that there was a network issue in my area, and it's still affecting my wifi at home. After you guys claimed, it had been fixed

user_dpkefd

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2 hours ago

to the conversation:

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My at home wifi

My internet keeps kicking us off our services for the wifi. I've tried calling numerous times only to speak to the stupid animated service. I've been calling for months now.Trying to get this resolved, and that's not going anywhere. If you guys can't fix my service, then I'll take my business elsewh

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Good evening @abbyf, and thank you for reaching out on our Community Forums with your Peacock activation issues. I see that you stated it shows up on your Streaming Service activation page but you are receiving an error. Have you tried activating you

XfinityAlyssaA

commented

2 hours ago

to the conversation:

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Cannot Activate Peacock Premium

I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.

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It happens at all different times of the days. When im on my phone my service is cut off

user_dpkefd

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2 hours ago

to the conversation:

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My at home wifi

My internet keeps kicking us off our services for the wifi. I've tried calling numerous times only to speak to the stupid animated service. I've been calling for months now.Trying to get this resolved, and that's not going anywhere. If you guys can't fix my service, then I'll take my business elsewh

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Thank you for replying back!

user_gtrp3y

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2 hours ago

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My comcast email

I would still very much like to keep my comcast email. I don't remember the password, so I can't change it even though I'd like to.

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