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Peacock Premium Perk Broken
I'm a Platinum Xfinity Rewards member and received the email to claim my included Peacock Premium perk on 7/23. I've followed every step in the process, first attempt on 7/24 and again on 7/26 and hit a dead end at each stage: Clicked "Redeem Peacock" from the email → taken to the membership page, w
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Customer Service
@user_tfmk2m, thanks for taking the time to post on our Xfinity Community Forums page. Here is some info on Closed captioning (CC) overview as well as on how to Turn closed captioning (CC) on or off on Xfinity X1. Let me know how that helps.
Closed caption language
How to set closed caption language to spanish but keep menus and everything else in english
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We appreciate the update, user_2lcmyn! Either way, we're happy to hear you were able to gain access. Please let us know if there's anything else we can do to help!
Peacock Activation Not Working
Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no
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@user_afbatpThank you for bringing this to our attention. I can see why you'd want to access the movie after redeeming the reward. Please ensure your app is up to date and try signing out and back in if you already haven't, let me know if this helps.
Redeemed benefit not showing under Purchases
I redeemed a benefit for the movie Inception over a week ago. It never appeared under Purchases on the Xfinity Stream app. Now in my account it says the reward has been “completed.” How do I get the movie to show up so I can watch it?
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It sounds as though Verizon might be connected at the address and a tech may be needed. We'd be more than happy to take a look to confirm! Please send us a direct message with your full name, your previous service address, and the address you're movi
Verizon kit at new address
My new address has a Verizon box connected to a Verizon router, can I just disconnect and plug in my Xfinity gateway I am taking with me from my current address? Or do I need an engineer?
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Why do I receive packet loss(Apex Legends Ranked mode only)
When I play Apex Legends Ranked (only Ranked), I receive packet loss every few games or every game. I don't know what to do anymore. I have tried Ethernet and switching servers. It seems to only be a problem with Xfinity connecting to the Apex servers. It is not the first time I have had this issue.
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Your Home Network
Same thing happened to me but on the phone. I just needed a phone replacement cause mine broke. I called the number for xfinity mobile care Assurant. The guy tells me my phone was out of stock so they were gonna send me an upgraded one and a free ipa
Apparent Retail Fraud - Xfinity Store
Hello, Went to an Xfinity store on January 6th this year to return cable boxes we were no longer using. The representative told me she could lower my bill and give me a "FREE" pad. I hadn't checked my plan in a few years (it was currently about $350/month) so I said sure, why not. At the end of an e
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So, I wasn't able to do anything to resolve it on my end. When I called customer service, they had to talk to another department while I was on hold, and then they fixed it on their end while I was on the phone. I honestly have no idea what was not w
Peacock Activation Not Working
Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no
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If this happens, login to Xfinity mobile from one of the browser apps (Chrome, Safari, etc.). Once you are logged in there and you launch the app, and you try to login, it should say you are already logged in and the app should work fine.
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
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user_edooht, Got it. We can certainly take a look. For profile issues, we'd reach out to the same Peacock support via a ticket, which can take some time. It can be faster, at times, to work with Peacock directly. I'll follow up in our direct message
Your Xfinity account is already linked to another Peacock account
got new xfinity account and say "Your Xfinity account is already linked to another Peacock account" when trying to activate peacock
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Ok will send shortly
Urgent: Backend Web Cart Glitch Inflating Estimated Bill to $546.07 / Request to Purge Pending Cart
Hello, I am writing to request an executive escalation regarding a severe technical glitch on the Xfinity account dashboard that frontline customer support is unable to view or resolve. The Issue: While logged into my account, I accidentally clicked a promotional link/button that added unauthorized
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@defiant324 I would like to take a look at your account and check the status of your membership Please send us a direct chat message with your full name and complete service address How to Send Us a Direct Message*:(*Note: Never send a direct m
Urgent: Backend Web Cart Glitch Inflating Estimated Bill to $546.07 / Request to Purge Pending Cart
Hello, I am writing to request an executive escalation regarding a severe technical glitch on the Xfinity account dashboard that frontline customer support is unable to view or resolve. The Issue: While logged into my account, I accidentally clicked a promotional link/button that added unauthorized
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I tried now and says I need to fix it through my provider
Your Xfinity account is already linked to another Peacock account
got new xfinity account and say "Your Xfinity account is already linked to another Peacock account" when trying to activate peacock
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No worries, I just wanted to give you a heads up. You can read more about the Community guidelines here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c. Before continuing in private, I would chec
Your Xfinity account is already linked to another Peacock account
got new xfinity account and say "Your Xfinity account is already linked to another Peacock account" when trying to activate peacock
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Seeing $546.07/month in my cart is making me sick to my stomach.
Urgent: Backend Web Cart Glitch Inflating Estimated Bill to $546.07 / Request to Purge Pending Cart
Hello, I am writing to request an executive escalation regarding a severe technical glitch on the Xfinity account dashboard that frontline customer support is unable to view or resolve. The Issue: While logged into my account, I accidentally clicked a promotional link/button that added unauthorized
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No emails about a purchase. Only the email confirming I paid my bill which is why I was initially logged in. Since my Peacock subscription is free for now, and I found Xfinity Peacock app to be exceptionally slow, I added the Peacock app to my Samsun
Urgent: Backend Web Cart Glitch Inflating Estimated Bill to $546.07 / Request to Purge Pending Cart
Hello, I am writing to request an executive escalation regarding a severe technical glitch on the Xfinity account dashboard that frontline customer support is unable to view or resolve. The Issue: While logged into my account, I accidentally clicked a promotional link/button that added unauthorized
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Help activating pro extender
Xfinity pro extender activate
I need to activate my pro extender. I am having a hard time getting the Xfinity app to download on my iPhone.
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@XfinityVianney we can continue on direct message i didn't know that was a violation. i have not contacted peacock support yet
Your Xfinity account is already linked to another Peacock account
got new xfinity account and say "Your Xfinity account is already linked to another Peacock account" when trying to activate peacock
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Not only am I disappointed but getting angry. NFL network is my favorite. Not being able to watch it is like buying a car that is not drivable. I’m paying for it but can’t use it! A few more days of this and I’ll be exploring other
user_fo3ldn
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NFL Network
I have been a customer of Xfinity for years and I am ready to cancel my services and look for another platform where I can enjoy NFL Network and NFL RED ZONE. I pay over $250 to XFINITY every month and I am fed up with not receiving what I am paying for.
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