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@user_9tqdp3 Sorry to hear about your step dad. In my case - the phone was paid off and it was a glitch that the phone didn't get unlocked on its own.I assure you Xfinity Support can help you get the phone unlocked if it satisfies all their unlock r
Device confirmed unlocked/paid-off in-store, still carrier-locked on activation — original owner passed away, backend ticket open
An Xfinity retail store confirmed via IMEI lookup that the device is unlocked, fully paid off, and not reported lost/stolen/fraudulent. However, I cannot activate an eSIM from any other carrier — I’ve tried Mint Mobile, T-Mobile, and Google Fi, and all three fail with a “locked to carrier” error nam
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Thank you for clarifying, @user_ys0jbo. We may need to take a closer look at this, and see if that email is still in our system. If you could send our team a direct message with your full name, the name listed on the account (if different), and the s
Help with an email account
My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?
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No. The secondary email is not showing on our main Xfinity account. It has been active for several years and was actually our first Comcast email address.
Help with an email account
My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?
Question
user_blaz Hi there! Thanks for using our Forums and for taking the time to reach out to us. We are here to help you with your connection issues with the VPN. To get started can you send us a DM with your full name and service address? To send a
Work VPN Connection Dropping
I am experiencing the same issue a lot of other users are reporting with Xfinity WiFi. My third party work VPN connection drops when uploading. I have turned off Advanced Security Settings and changed my IP configuration from 10.0.x.x to 192.168.x.x. I rely on a stable connection for my work VPN, le
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user_9fxs2y Our team is here for you and will be happy to help confirm everything on your account is correct. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Di
Unable to Cancel Landline after several attempts
I’ve not only chatted, but called Xfinity to cancel my landline. Spent several hours going back and forth before finally being assured it will be taken care of. I even requested an email confirmation of the changes, but the agent said “it will take a few billing cycles.” I waited a few, chatted back
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Hello again, @user_thcjz2! I'm not sure if you saw my last direct message a few weeks ago, but I've been keeping an eye on things since we began working together. We're happy to see the old account is officially closed, and the new account is still o
New account created when upgrading to new internet plan
Hi, I was trying to upgrade my internet from my old 200mbps plan to a 1 gig plan and during the upgrade somehow another account was created. Is there anyway to merge the accounts so I just have one with the 1 gig plan. Thank you.
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user_xybexz congratulations on the marriage! We can help with the trade-in issue but we’ll need to work in a direct message since we'll need to locate your account. Please send our team a direct message with your full name and address. &n
Trade in gone wrong
Hello, back in Late April I called Xfinity about trading in my iphone 17 pro for the Air, they took care of everything for the trade in over the phone and I received my email about how to trade it in with the label PDF, on May 5th I printed my label out, May 9th I went to my local UPS store, dropped
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Trade in gone wrong
Hello, back in Late April I called Xfinity about trading in my iphone 17 pro for the Air, they took care of everything for the trade in over the phone and I received my email about how to trade it in with the label PDF, on May 5th I printed my label out, May 9th I went to my local UPS store, dropped
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Billing
I am signed in and I don’t see an option for direct messaging support. I am still having this problem and it’s not resolved.
Stream app
Having issues with the stream app not working. Keep having to delete the app and redownload on my fire TV.
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Good morning @Rmf105 Thank you for reaching out. Xfinity and Peacock have been working to improve the activation experience. Please try the following steps to see if you can access Peacock Premium. Restart the activation steps from the
Activated Diamond Member Access to Peacock But NO ACCESS!
I activate Peacock access, but cannot access it. All web instructions do not help. Why make this benefit soooooo impossible?
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BarbR7 Hello! Thank you for reaching out. We may need to remove Voicemail as a feature. When you can, please send a Direct Message with your full name and address. We'll be happy to look into this further. Click "Sign In" if necessary &bul
Home Voicemail
Voicemail is hijacking all my calls not letting it go to my answering machine. App says I do not have option to change it; cannot change number of rings. How do I turn off voicemail
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Thank you for getting back to us, @user_ys0jbo. You should be able to edit or reset the password for your secondary email address by logging in to the account with your primary user profile. Is that secondary email not showing up with either login?
Help with an email account
My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?
Question
@user_fl98v6 Our team is here to help. When your ready direct message me your first and last name along with your full service address so we can resolve this.To do so, click on the chat icon located at the top right of this forum's page.Here are the
cancelled all xfinity services, yet I'm still being billed for mobile service which I never used
I cancelled all xfinity services for my mother in 4/2026. Have been receiving monthly bills with escalating costs for mobile services that i have never used (the sim card that i was supposedly issued for the phone that I supposedly have, were never in my possession. I have made 4 calls, clocking in
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Good morning @user_bzf8o8 would you mind checking your mail, logging in athttps://www.xfinity.com/email
Email login
My email is not updating. I received a message to enter my password which I did. But the email is not updating. The last email I received was from Tuesday. Please help.
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Thank you for reaching out @user_s3p15k Congrats on the new home! Is the address already registered with the local post office?
New construction installation
My house is in construction and needs to be scheduled to run service to the house. How do I start this process? The address is not in your database?
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user_mz601o Good morning! We appreciate you taking the time to reach out to our Xfinity Forums regarding your services. Being without service for an extended period of time can be very frustrating. We pride ourselves in being a reliable provider. I'd
Customer service
I have been out of internet service for two weeks and I will not get a technician until Sunday. The 26 with that which I cannot meet this appointment. This means that I will have to reschedule this appointment and I will have not had service for at least 2 plus weeks. I need to be reimbursed for the
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Activated Diamond Member Access to Peacock But NO ACCESS!
I activate Peacock access, but cannot access it. All web instructions do not help. Why make this benefit soooooo impossible?
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Customer Service
Greetings, @ I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this eSIM issue, and I want to ensure you’re able to get in touch with an awesome Xfini
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Galaxy S23 Ultra Esim issue
I'm having difficulty downloading a new esim onto my Ultra. I've got the xfinity mobile logo on my phone now. My account says that the esim is paired with my Ultra but under my sim card manager it still shows unknown number.
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