Xfinity Community Forum

Greetings, @user_fj7qj9! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues getting your mobile account corrected, and I want to ensure you’re able to g

XfinityJamesC

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2 hours ago

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FALSE CLAIMS and nowhere to pay!

After many attempts via in store, on calls to customer service and with a virtual assistant- I am still left with nowhere to settle my dispute. I signed up for WiFi in May then was pressured for the free mobile (By way of a new phone) even though I had a compatible iPhone) which the customer rep cou

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Hello, @user_zje7ot do you have any other services or just NOW TV?

XfinityJosephA

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2 hours ago

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Xfinity NOW StreamSaver cannot activate Peacock Premium

I have tried countless times to navigate to my subscriptions which I paid for under NOW StreamSaver. I have already activated my Netflix with Ads but Peacock Premium I haven't received an email yet. When I try to check on my ‘MANAGE SUBSCRIPTIONS’ nothing pops up and also redirects me to a page that

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FALSE CLAIMS and nowhere to pay!

After many attempts via in store, on calls to customer service and with a virtual assistant- I am still left with nowhere to settle my dispute. I signed up for WiFi in May then was pressured for the free mobile (By way of a new phone) even though I had a compatible iPhone) which the customer rep cou

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Billing

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Good morning user_mwvnc5! Thank you for creating a post and sharing your experience. I'm sorry to read that it was such a poor event. I would love to try to help out in any way I can. Was there an issue with the account or the services?

XfinityPaula

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2 hours ago

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Xfinity and customer services all big biggest lairs

Worst of the worst xfinity and their customer service a to z is lairs, expert on lying and promise cheators and lairs period, I am off of the xfinity service

Question

@fearlessvoicee Great question. The newest Xfinity Advanced Gateway (XB9) will be available for eligible new members in select markets who add Xfinity Pro or Shield Select from Xfinity Home starting August 18. This means we would need to review the a

XfinityDena

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2 hours ago

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Xb9 modem

I recently noticed the XB9 Was launched as an alternative to the XB10 with Wi-Fi 7 capability, but is for households that do not have duplex speeds. I was wondering if I could get assistance in ordering this modem to my address to replace my XB8, as my account should be eligible since I have gigabit

Question

@user_a0u4k5 Thank you for reaching out. We’re sorry you’re having trouble with our online features, and we’re happy to help. If you’re using our website, please try using a different browser, clearing your cache and cookies,

XfinityOrlandoM

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2 hours ago

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Website and app not working

Every time I try to do online bill pay it generates an error. I uninstalled the app for the same reason.

Question

@user_6j5jik I am sorry to hear you are having an issue with the 3rd party app. Have you already migrated your email to Yahoo?

XfinityDena

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2 hours ago

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IMAP authentication fails in multiple apps although webmail works

My Comcast email account works normally through Xfinity webmail, and I have verified that my username and password are correct. However, I cannot authenticate to the account through IMAP. I have already completed the following troubleshooting: Verified Third Party Access Security is enabled. Turned

Question

Good morning @user_u123g5, and thanks for reaching out to us via the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the modem, but you have come to the right place for assistance with this

XfinityJeff

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2 hours ago

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16 connected devices per Wi-Fi band (2.4 GHz and 5 GHz

I am requesting technical assistance with my customer-owned ARRIS SVG2482AC gateway. Since last week, the device has been limited to a maximum of 16 connected devices per Wi-Fi band (2.4 GHz and 5 GHz). This limitation was not present previously and appears to have occurred following an RDK-B firmwa

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@XfinityAdrienne I followed your instructions to join the Direct Messaging. I sent a message but waited an hour and no one replied. Now I feel very tired and don't know how to return the watch; it has taken up so much of my time.

user_09r8f9

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4 hours ago

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Need assistance with an open ticket [Edited] regarding an unopened Apple Watch return

Dear Xfinity Customer Support Team, I am writing to urgently follow up on my open ticket #[Edited: "Personal Information"] created on August 9, 2026, regarding the return of an unopened Apple Watch SE. During a support call on August 5, an agent offered me an Apple Watch. I agreed under the impressi

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Urgent $600 Deducted - Attempt to Return Phone After Upgrade

Subject: Urgent Corporate Escalation: $600 Charge / Failure to Accommodate Disability for Device Return I am writing to formally dispute a $600 automated charge drafted from my bank account. I am a customer with a physical disability, which impacts my mobility and requires me to rely on others for t

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Accessibility

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Subject: Urgent Corporate Escalation: $600 Charge / Failure to Accommodate Disability for Device Return I am writing to formally dispute a $600 automated charge drafted from my bank account. I am a customer with a physical disability, which imp

user_o7x32k

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4 hours ago

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Manager about a complaint

Your automated AI answering service will not let me get through. No matter what button I press it doesn't understand and it doesn't send me through and I keep calling and calling and calling and I can't deal with it as a disabled person after 5 years with you and being used to automatically getting

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STREAMSAVER NOW UNABLE TO ACTIVATE SUBSCRIPTION

I have tried countless times to navigate to my subscriptions which I paid for under NOW StreamSaver. I have already activated my Netflix with Ads but Peacock Premium I haven't received an email yet. When I try to check on my ‘MANAGE SUBSCRIPTIONS’ nothing pops up and also redirects me to a page that

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Xfinity Stream Website

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Xfinity NOW StreamSaver cannot activate Peacock Premium

I have tried countless times to navigate to my subscriptions which I paid for under NOW StreamSaver. I have already activated my Netflix with Ads but Peacock Premium I haven't received an email yet. When I try to check on my ‘MANAGE SUBSCRIPTIONS’ nothing pops up and also redirects me to a page that

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Customer Service

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@BwH After going through a few different chats with multiple agents (they were all nice, though) with no movement, I was finally able to speak with a gentleman over the phone who was very helpful and knowledgeable and was able to get the credit issu

user_11apfu

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5 hours ago

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Global Travel Pass Enabled, but Incorrectly Charged for Data Roaming in Canada

I traveled to Vancouver, BC, Canada and purchased Global Travel Pass for both my line and my wife's line before the trip. We used the same Global Travel Pass during a trip to Canada in October 2025, and it worked exactly as expected - we weren't charged any unexpected roaming fees and were very sati

Question

Xb9 modem

I recently noticed the XB9 Was launched as an alternative to the XB10 with Wi-Fi 7 capability, but is for households that do not have duplex speeds. I was wondering if I could get assistance in ordering this modem to my address to replace my XB8, as my account should be eligible since I have gigabit

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Customer Service

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Upgraded to 1 Gig up/down symmetrical plan. Can someone confirm if my location is actually FDX or mid-split. Could be a mistake

Two days ago 1 Gig up/down symmetrical and all other symmetrical plans populated the internet plans page for my address Signed up for 1 Gig up/down today. Was given an XB8 at xfinity store. As I understand it, XB10 modem is required for symmetrical up/down plans Currently seeing 1000/100 mbps speedt

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Your Home Network

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@XfinityJohnG I sent the dm to Xfinity Support. Your name does not populate when creating a dm. Please let me know if you need anything else from me to assist. Thank you for reviewing my post. Hopefully you can help close the complaint out for me be

user_hy8wb5

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7 hours ago

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Formal Complaint, Xfinity Billing Errors and Unresolved Escalations Since July 2, 2026

Since July 2, 2026, I have contacted Xfinity more than ten times about billing errors on my account, and nothing has been resolved. On July 2, I accepted a loyalty offer to reduce my service from 600 Mbps to 300 Mbps for $40 per month for one year. I specifically asked if my bill generated for that

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Website and app not working

Every time I try to do online bill pay it generates an error. I uninstalled the app for the same reason.

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Billing

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Xfinity and customer services all big biggest lairs

Worst of the worst xfinity and their customer service a to z is lairs, expert on lying and promise cheators and lairs period, I am off of the xfinity service

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Customer Service

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@XfinitySeth This has been done.

user_zc6eqn

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8 hours ago

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Is this incompetence or frustration-by-design

I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b

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