Xfinity Community Forum

@user_4nqufy You can check your billing from online at Xfinity.com and from our Xfinity app if your payment is scheduled for autopay. The other option would be to call in as the phone representatives would be able to confirm your payment as well.

XfinityShawn

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4 hours ago

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Bill payment

I need to pay my bill. The bank rejected paying. I need to find out why? You must have the wrong numbers.

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Where can i send attachments to?

user_p539rk

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4 hours ago

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Plan upgrade issues

My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis

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Hello @user_sh8n6j, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Are you still having the same concern?

XfinityChelseaB

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4 hours ago

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I can't get Netflix

I have used Netflix for years, but tonight I can't access Netflix on my television

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We are already off to a bad start if this is the opening question you have. I’m not interested in wasting my time if this is how things are going to go. I’ll find another avenue to get some answers.

user_v0yjyy

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4 hours ago

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Does Customer Service still exist at Xfinity?

I've been trying to talk to a real person at Xfinity for well over a week but can not get by the automated messaging. There is no option to talk to a real person anymore. How can I go about talking to a real person?

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Yes that what I’m telling you…

user_p539rk

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4 hours ago

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Plan upgrade issues

My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis

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Thanks for confirming, @user_p539rk. Also, are you logged in to your Xfinity account when viewing that promotion?

XfinityJeniece

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4 hours ago

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Plan upgrade issues

My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis

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ISP issue

Hello, for a while now I’ve been experiencing issues on fridays and saturdays 12pm to 8pm. I know exactly what the issue is; the pizza place located next to us hosts live music every Friday and Saturday and it congests the node. We are surround by companies so I doubt other people complain about it

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Email

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Told me to call customer service to complete the order

user_p539rk

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4 hours ago

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Plan upgrade issues

My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis

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Will do. Thank you..

user_ftl153

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4 hours ago

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Installation done wrong. Can find NO human to talk to.

I had a new cable/line installed. When the installers laid if out, it was perfect. I left them to it and after they said they were done and I thanked them, i looked and they had moved it under a tree and left not slack to account for burying it. Burying it will bring it even closer to the tree, and

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Thank you! I appreciate it.

user_ftl153

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4 hours ago

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Installation done wrong. Can find NO human to talk to.

I had a new cable/line installed. When the installers laid if out, it was perfect. I left them to it and after they said they were done and I thanked them, i looked and they had moved it under a tree and left not slack to account for burying it. Burying it will bring it even closer to the tree, and

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Hello user_y2t7xs 👋 I'm glad you came to our community with your DVR concerns, and we're here for you! I know how important it is to keep your recordings secure for those times you can't catch something live, so we'll do everything needed to keep th

XfinitySeth

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4 hours ago

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DVR is not workinh

My DVR is not recording and says nothing is scheduled for the next 14 days. I have signed up and signed back in and tried to sync my DVR but do not see a place to sync it

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Written record of Xfinity Internet Cancellation - Sept 11, 2026

I am posting this to document that I cancelled my Xfinity Internet service today, Sept 11, 2026. Xfinity provided me with a cancellation confirmation number, which I have retained for my records. I was advised that my cancellation is effective September 11, 2026. This post is intended to create a da

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Customer Service

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user_p539rk, I appreciate you trying those troubleshooting steps. What is the specific error you are getting at checkout?

XfinityJeniece

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4 hours ago

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Plan upgrade issues

My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis

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URGENT: Requesting Tier 3 Server Rollback for Mass Email Deletion (CSA/Tech Support Discrepancies)

Account Verification Note: I am the primary account holder. I can provide my account details via private message to an Official Employee. Issue Summary: Today, an accidental mass deletion occurred, clearing thousands of critical emails from my Inbox. I contacted the Customer Security Assurance (CSA)

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Email

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Hey there, @user_rju358, thanks for reaching out through Xfinity Forums regarding the Xfinity App. I can definitely understand why you're frustrated. The error messages shown (TVAPP-00244 and TVAPP-00249) indicate playback issues within the Xfinity S

XfinityJeniece

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5 hours ago

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Xfinity App

Will not work. I have called 509 times about the same issue. Each time troubleshooting happens and t he agency thinks he/she has solved the problem. Every other second a message appear Attempting to Resume....or Video cant be played...error

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Hello user_v0yjyy, and thanks for dropping by our community! We're a corporate team all based out of the US here in this forum, so we're happy to help with whatever you need 👍 I was able to read that you've been experiencing some interruptions in yo

XfinitySeth

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5 hours ago

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Does Customer Service still exist at Xfinity?

I've been trying to talk to a real person at Xfinity for well over a week but can not get by the automated messaging. There is no option to talk to a real person anymore. How can I go about talking to a real person?

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Yes and i can send you the screen shots where ever you need them

user_p539rk

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5 hours ago

to the conversation:

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Plan upgrade issues

My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis

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No Internet

I was on a plan for about $85 a month. Recently I got and email that. The amount would be increased. It was increased to $125 a month. I called and they offered me discount essentially for 60 months in which I pay $85 again and I get an additional gigabyte (from 1-2). However, when I got home from w

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Your Home Network

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Hi user_xhr1le, thanks for reaching out through the community forums! I'm sorry to hear that you've hit a roadblock while trying to port out your phone number. Please send us a direct message with your full name, name on the account (if different), a

XfinitySean

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5 hours ago

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Mobile Porting Issue

I’m hoping someone from Xfinity Mobile or the appropriate escalation team can help get this pushed to the finish line. Xfinity Mobile escalation ticket: [Edited: "Personal Information"] We have been trying to port our two Xfinity Mobile numbers to AT&T for several days, and the transfer has still no

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user_drwlap Hello, has anyone adderessed your billing concerns yet?

XfinityVictor

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5 hours ago

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WIFI contract

will i get the same pricing as i have now? I see that my contract ends next month

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