Xfinity Community Forum

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My question was not answered

user_0nu9xl

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1 hour ago

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U

Outside wire hazard

I have been calling Xfinity for the past month. I have 2 claim numbers which I have received no call backs. My cable is sitting on my lawn and around the backyard of my neighbor for the past month. It is hazardous for lawnmower, tripping. Im tired of calling and speaking to someone who cannot help.

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@XfinityBenjaminM another user with the very same issue (seems like there are a lot of users with this problem) reported this as the only solution: UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the

user_jtz9fc

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1 hour ago

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U

Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.

Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.

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Moved here.

EG

commented

1 hour ago

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Technician

I have a ticket in to engineering department to have cable line from pole to house installed.

Question

I appreciate you confirming. Have you tried restarting since this issue was resolved?

XfinityJeniece

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1 hour ago

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U

Recorded shows

Cannot watch shows that are still recording, if you hit the time line it reverts back to the beginning and it’s pissing me off

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Moved here.

EG

commented

1 hour ago

to the conversation:

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1

U

Outside wire hazard

I have been calling Xfinity for the past month. I have 2 claim numbers which I have received no call backs. My cable is sitting on my lawn and around the backyard of my neighbor for the past month. It is hazardous for lawnmower, tripping. Im tired of calling and speaking to someone who cannot help.

Question

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1 minute buffer on dvr

I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level

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X1

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Outside wire hazard

I have been calling Xfinity for the past month. I have 2 claim numbers which I have received no call backs. My cable is sitting on my lawn and around the backyard of my neighbor for the past month. It is hazardous for lawnmower, tripping. Im tired of calling and speaking to someone who cannot help.

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Customer Service

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Moved here.

EG

commented

1 hour ago

to the conversation:

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U

Need assistance with closing my account

Hello, I would like to cancel my Xfinity Internet service starting from 10/20/2026. Could an official employee please help me with this? Thank you.

Question

Thank you for reaching out to us @user_6xfupc! Spending more than 30 minutes with support only to continue seeing the same issue would definitely be frustrating, especially if you're being told the device is unlocked while your experience suggests ot

XfinityAldrik

commented

1 hour ago

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Xfinity says my wife's phone is unlocked but it is not

Spent over 30 min in the phone to have the representative tell me the phone is unlocked but it is not.

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@XfinityBenjaminM ive already done everything I’ve found in these forums. Logout/login, uninstall/reinstall, checked filters, blah blah blah. Trust me when I say this is not going to be fixed on the user end. I’ve done it all. Now fix it.

user_jtz9fc

replied

1 hour ago

to the conversation:

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U

Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.

Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.

Question

Moved here.

EG

commented

1 hour ago

to the conversation:

0

U

10g eligibility

I'd like to request a Gigabit x10 availability check and engineering site survey for my home in ZIP 97229. Please open a serviceability ticket.

Question

U

All live tv channels are missing. I only have Tvgo channels.

user_jtz9fc

replied

1 hour ago

to the conversation:

0

U

Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.

Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.

Question

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@XfinityAdrienne they don’t have an ETA to fix it cause they’re not trying to fix it. Did they lower ouu hi r bill because of not having this service?? NOPE!!🤬

user_1dlkw7

replied

1 hour ago

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U

Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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Got more specific details ?

EG

commented

1 hour ago

to the conversation:

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U

Community WiFi

Won’t connect to new WiFi

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Yes. Now it's allowed. Concern moved here for assistance.

EG

commented

1 hour ago

to the conversation:

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Would like to use my own router

I recently moved in to a new construction home and had a tech come and pull fiber to my telecom box, install a Nokia ONT... And then he put a Xfinity XER10 in my media enclosure (kinda) For one: The XER10 is too large to fit in my enclosure and I can't close the door. I patched port1 to my POE switc

Question

Greetings,@user_b5kxt4! I am sorry to hear you are losing sound when trying to watch your shows. We don't want that happening and will get to the bottom of this. I need some more information so I can best help. Are you using a TV box or the Xfinity S

XfinityRay

commented

1 hour ago

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Glitching

My tv keeps glitching and we lose sound

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I'm also having this same problem. Xfinity is ignoring its customers. How has this not been fixed yet?????

user_vb27bt

replied

1 hour ago

to the conversation:

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U

Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

Question

@XfinityJeniece Question please. What is that supposed to do that a powercycle operation wouldn't do? Please explain.

EG

commented

2 hours ago

to the conversation:

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U

Router blinking green then yellow

My router keeps cycling blinking yellow and blinking green been and issue for a few hours, have checked all connections and power cycled, the app service thing just tells me I need to schedule a technician but I would like to fix it sooner

Question

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My question has not been answered.

user_rpd07v

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2 hours ago

to the conversation:

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U

How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected

"An Xfinity manager came to my property in Woodburn, OR in May 2026, inspected my shallowly buried coax (1 inch deep under gravel/flower beds), and explicitly confirmed it required a complete drop-bury correction. I was promised a 6-week turnaround and never heard back. I called customer service tod

Question

We have definitely shared the feedback on those issues with the local teams from here. Those local games were previously available on various FanDuel Sports Network regional sports networks (RSNs). Earlier this year, Main Street Sports Group (Main St

XfinityJohnG

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2 hours ago

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Minnesota wild

As a 25 year user of Comcast’s, I am very upset that we do not have Minnesota Wild hockey. Last year we had to upgrade to get access and pay an additional $20 per month for premium. As premium users, we should have access. We have about had it with the continual increases and negotiations that affec

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