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International Calling
When calling Germany to any phone getting a message that the wireless caller is not available, but even when calling landlines.
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Plan
No, we have family coming over today but I hope to try it before we leave this weekend
can't reach live agent on chat
I've tried to use chat several times. The bot replies with a generic "I can help with most issues but if not I can connect you to an agent". I tried clicking on the options it offered then typing 'something else', 'agent', customer service', "connect to live agent', etc. No matter what I did it woul
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@user_wm2wpy Thank you for commenting on the thread. How can we assist you today?
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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Payment declined
Any form of payment is being declined - both card and bank account. Tried different cards, different bank accounts. Still being declined but not even being attempted on pulling either. One of my accounts will notify me on purchases and will not send a notification saying something was declined or ev
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Billing
Hello @Eathereality we can help by taking a closer look at your account and billing information. We will need to work in a direct message to get you all the information you need. You can use the Direct Messaging icon at the top of the page to send y
I'm supposed to be on Internet Essentials, but have an outstanding bill
I applied for the Internet Essentials program and was approved in December, took my ID in to my local Xfinity store and had my service set up there. The employee said I had the choice between 14.95$ that will get a 14.95$ monthly discount or 29.99$ that will get a 29.99$ monthly discount. I picked t
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Kristin0027 I would be reaching out if I were in your shoes too. Let's get your account pulled up and see what we can find. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if nece
Xfinity support
Multiple reschedules and appointment cancellations without my knowledge or consent. I’ve spoken to various agents and a supervisor plus many different chat agents. I am supposed to be scheduled today and one agent says I am and then the next says not scheduled. I am an employee who works for Comcast
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Hey @user_fytvxe , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding MLB extra innings. I would be more than happy to offer my assistance looking into this furt
Cancel MLB Extra Innings
I think my son subscribed to MLB Extra Innings on accident. I cannot figure out if he actually did, or how to cancel it. Please cancel the subscription if it is attached to my account now. Thanks
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@user_v8x9xm Thank you for reaching out to let us know about the issue you are experiencing the same issue with your Xfinity app. Can you please tell me if you are receiving an error message when you attempt to login?
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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user_mv17dd It just looking to confirm your Xfinity email login, that is the password you would use for the Xfinity app and various other Xfinity apps.
[Title Edited: "Personal Information"]
Thunderbird stopped working a day ago and keeps asking for password
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Don’t worry they will change it for you make it 50.00 but still charge you the 95.00 they are great like that
user_o5fafi
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Monthly bill
I am presently paying Xfinity $95.05 per month for internet service. AT&T Fiber is now in our neighborhood and they are offering service for $55.00 per month. My husband and I are seniors and are careful about our expenses. Would you be willing to match that $55.00 per month so we don't have to chan
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