Official

Accepted

Unanswered

Advanced Filters

Search Results (498.8K)

Most Recent
Selected Most Recent

Hello user_gwr9yf, thank you for your post in our Xfinity Community forum. I understand how you feel. I cannot stand all the unwanted emails I get. These steps came from our intranet: Customers can filter spam in their Xfinity Email by setting up spa

 to the conversation: 

0

0

Getting hundreds of spam e-mails. What are you doing to stop this?

For the past week I have been getting 100's of e-mails daily that are spam, phishing, things I have not signed up for. I talked with someone last week and they said it would be fixed. It continues. I will probably be dropping Comcast thanks to the lack of help or the ability to talk with anyone. Oh

Question

Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

Question

13

2

0

Hello there @user_4hek2y, there is a proper way to have your device returned. You should receive a FedEx return label once you have requested a return, this step can be completed on your Xfinity app. Are you aware of this process?

 to the conversation: 

0

0

return address

I returned a phone as I changed my mind and stopped xfinity service. Phone is now coming back to me marked return to sender no number what is the mailing address for returns

Question

what is auto channel search

I am getting a black screen with a “please run auto channel search.

Question

6

0

0

I used the Peacock account I have used for years and can sign in to. 

 to the conversation: 

0

3

Help activating Peacock account

I cannot activate my Peacock account via xfinity

Question

my land line is not working and not trouble shooting is helping. i need to speak with someone now.

 to the conversation: 

0

0

Landline voice mail not working

Voice mail unavailable message on landline. Restarted modem twice unplugged phones still doesn’t work e

Question

I'm moving to a community that provides internet through another company.  

 to the conversation: 

0

Cancel internet service

I need to cancel my internet service effective immediately.

Question

Hi caph12, thanks for stopping by the community forums to reach out! I'm sorry that MeTV had an issue in your area, but I'm happy to hear they seemed to be able to resolve their issue! Is the channel currently still working as expected?

 to the conversation: 

0

No MeTv in Atlanta Today

I am unable to get MeTV (channel 17) in the Atlanta area today (July 16, 2026). Is there a problem with the channel provider? Something similar happened last year and it had to be fixed by the channel prover, not Comcast. Please let me know if it's a known issue.

Question

While our own hardware will of course always be more stable as it has our own software baked into it, we do still actively work with other device manufacturers in hopes that our customer base can utilize their services, regardless of the streaming de

 to the conversation: 

0

High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)

I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th

Question

Nothing else, thanks. I am waiting anxiously for a response from someone that can tell me they are going to fix the XB-10.

 to the conversation: 

0

XB10 5 GHz causes Linux Intel Wi-Fi to fall back to 54 Mbps

My XB10’s 5 GHz radio causes a Lenovo laptop running Zorin OS Pro with an Intel iwlwifi adapter to fall back to a 54 Mbps link rate. The kernel repeatedly logs: required MCSes not supported, disabling HT Signal strength is excellent, approximately −42 dBm. The same laptop connects normally to a phon

Question

Hello @AtoZ0to9 thank you for reaching out on our community forum. I know this situation has been frustrating. It sounds like the security team was able to get this resolved for you. Did you need additional assistance with gaining access to your acco

 to the conversation: 

0

Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

Question

Modem not working

Had a bad storm and now modem for internet not working

Question

8

1

0

forum icon

New to the Community?

Start Here