Xfinity Community Forum

Supervisor Lucas hung up on me and was very rude

I had a very disappointing experience with a supervisor named Lucas at Xfinity Mobile. I called around 9pm on a weekday regarding a billing issue where I had previously been promised a credit—something that was confirmed during an earlier call this month. It also appeared that I was routed to a call

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Customer Service

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DVR jumps back when fast forwarding

My dvr regularly jumps back to the start of a recorded program when I am trying to fast forward. VERY ANNOYING!

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Non-X1 Service

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We’re glad to hear that the chat agent you worked with provided a positive experience @user_dnt4wz, thank you so much for sharing that with us! If you’d like, you can share a compliment by following the steps here:https://www.xfinity.co

XfinityAlyssaA

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5 hours ago

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Live Chat Survey

I wanted to give feedback about the amazing service but no survey popped up at the end the agent name was Om

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Live Chat Survey

I wanted to give feedback about the amazing service but no survey popped up at the end the agent name was Om

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Customer Service

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Hey @southendjohn, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience with the Xfinity Video service and more directly, the "Last 9" feature on our Xfinity X1 set-top boxes. We

XfinityDemitrius

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5 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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user_feazhs, thank you for reaching out. I'm sorry to hear your network is offline. As someone who works from home, I know how frustrating this can be. I did see that your network is up at this time, which is great. How is your networking performing

XfinityVianney

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5 hours ago

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No internet

Pleaae help me. No internet I need help before the morning I have work at 9am

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Thank you for reaching out here. I will be happy to look further into that problem from our end. What type of X1 box are you connecting to that TV, is that a wireless device?

XfinityJohnG

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5 hours ago

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Samsung TV not recognizing Xi6-T cable box

Two weeks ago I got a text from xfinity / Comcast asking if I wanted a 4k cable box. Well, yeah! No brainer! I received it just over a week ago. I unplugged my Xi5-P cable box and set up my new Xi6-T cable box. I'm using a Samsung CU7000 TV, with the cable box hooked up to HDMI 3. Did the troublesho

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I completely understand why you feel that way @OnyxElm, especially after trying to activate this benefit for months and being told different things along the way. If the offer shows as redeemed, but the subscriptions page says there’s nothing a

XfinityAldrik

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6 hours ago

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Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

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Still no international roaming in Japan

user_u3wcp3

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6 hours ago

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chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service

My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac

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Did not get any help after DMed as instructed

user_u3wcp3

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6 hours ago

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chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service

My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac

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I’ve been having this issue for over 3 months. Xfinity is simply disingenuous with terrible customer service.

OnyxElm

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6 hours ago

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Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

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Thank you for confirming that @OnyxElm! This is a known issue impacting some customers, our engineers are aware of this and are actively working to resolve this as soon as possible.

XfinityAldrik

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6 hours ago

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Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

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How do you plan to use your phone while traveling? From what I'm seeing on the first link above, calls and texts (SMS, I assume) are included internationally even on my older by-the-gig plan. I'm traveling this fall and plan to turn off data and use

requa

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6 hours ago

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I will be traveling internationally and wanted to know what the policy is using the phone outside the US and the rates

I am traveling to the UK later this month and want to have phone access when I need it. How does this work with my xfinity phone account?

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There are no options. It just says I do not have any subscriptions to activate.

OnyxElm

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6 hours ago

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Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

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Thank you for providing that guidance @BruceW, we appreciate it! Were you able to get in touch with our CSA team to resolve your login issues @user_reo6di?

XfinityAlyssaA

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6 hours ago

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log in to me Xfinity email

new comp, how to do it?

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Hello, user_jsimaq! Our team can help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a message.

XfinityThomasA

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6 hours ago

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Remove inactive internet line

Please remove inactive internet line. [Edited: "Personal Information"]

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Shows not recording - 20260602

All of a sudden we are not able to record shows. Let’s us go set up then it does not record and it has a red not circle on the record. What am I missing?

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X1

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Hello user_u96vr8 thank you so much for reaching out and adding your voice to this conversation here on the Forums! Is this issue constant(every commercial) or more sporadic? Since the Disney+ and Hulu Apps on X1 are internet-based, our article on I

XfinityAlfonso

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6 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Remove inactive internet line

Please remove inactive internet line. [Edited: "Personal Information"]

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Customer Service

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What options are listed on that page?

XfinityRaf

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7 hours ago

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Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali

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