Xfinity Community Forum

@user_fb9ppz Great to hear he was able to get through now. There may have been some changes to the blocker settings in an effort prevent the amount of spam that does come through on a regular basis. I know I get a lot as well even with filtered setti

XfinityJanelle

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2 hours ago

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xfinity land line sends known caller to voicemail without ringing

Callers that call regularly who are friends are going directly to voicemail. It didn't happen all the time, but now it's happening every day, and for my brother's number now every time. We've rebooted the modem more than once. We've checked that there's no forwarding or blocking. The phone works --

Question

Hey @user_qsckug , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile phone. I would be more than happy to offer my assistance looking into this furt

XfinityJanelle

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2 hours ago

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eSIM locked with no mobile account

Hello. I was an Xfinity Mobile customer and recently ported my phone number to Google Voice and cancelled my Xfinity account. I am currently in France and need to use this iPhone with a French carrier. The phone still shows “SIM locked” under Settings → General → About → Carrier Lock. I meet the req

Question

user_4tnego We are here to help, and happy to get the mobile situation fixed for you. We will need account information in direct messaging to locate the account you need assistance with. Can you send us a direct message with the information needed li

XfinityEricB

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2 hours ago

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Problem, problem, problem…

I have been your customer for three weeks. Problem after problem. I am completely frustrated. I am thinking of sharing the problem with everyone and I will ask the media for help...

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Xfinity RUDE Customer calling Agent

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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Customer Service

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Rude Customer service agent

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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Customer Service

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Mobile payment

I paid my past due balance of $352 with quick pay. However, it applied to my Internet service and not my mobile service. Can you please help me get that amount transferred to my mobile account so that my lines get turned back on?

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Plan

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Works today, but experience has been that the problem comes and goes. The problem appears to be somewhere in the cable box software. I don’t think the physical remote is the problem…I got two new remotes, when I swapped out the X1 box. Every time t

hziemba

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4 hours ago

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X15 remote stopped controlling x1 cable box

All was OK until the remote was not recognized by x1 cable box. I tried to factory reset, seemed OK, but then I went to pair with the cable box, pressed the key combination, with the light color change, but the screen on TV didn’t show ANY NUMBERS TO ENTER! THIS IS BEYOND ANNOYING! Somehow I get it

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No service, expected to.wait 10 days for appointment

I am writing to formally escalate an ongoing Xfinity Internet service issue that has left me without internet since approximately 11:00 AM today. I have contacted Xfinity three separate times attempting to resolve this issue, and the experience has been extremely frustrating. During my first call, I

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Customer Service

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Class discrimination

funny that someone less than a mile away gets better internet with post paid and they don't have "scheduled maintenance", another thing about scheduling maintenance IS ITS USUALLY SCHEDULED BEFORE THE INTERNET GOES OUT but no I lose power and Internet and you then tell me my Internet will be out unt

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Your Home Network

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Phone lies

I have been told for months that I just have a little more to go paying my phone off through loyalty payments now that I have done so and paid higher prices for my phone bill just to keep my phone and leave this terrible experience I am now being told my phone is unlocked when it most definitely is

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Devices

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My bill has nearly doubled

Our bill has gone from around 80$ to 130$ in the last 2 months with absolutely no warning. I don’t understand why this happened, if it was a promotional thing expiring it makes no sense to keep our service when we can get the same rates elsewhere. We like having Xfinity but if there’s nothing you ca

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Billing

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This is the correct link if anyone needs it https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode

Italia1029

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7 hours ago

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Amazon rewards book credit not working

I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an

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I have added him to our contacts, and I've managed my spam blocker -- but why would a number that XFINITY ADMINSTERS -- a "landline" -- be on the spam list? He has gotten through since I lowered my spam block threshold. I guess I don't understand why

user_fb9ppz

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7 hours ago

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xfinity land line sends known caller to voicemail without ringing

Callers that call regularly who are friends are going directly to voicemail. It didn't happen all the time, but now it's happening every day, and for my brother's number now every time. We've rebooted the modem more than once. We've checked that there's no forwarding or blocking. The phone works --

Question

Hey there user_d09rs7, thanks for bringing this to our attention here on the community forums! I'm truly sorry that your service have been out as long as they have. When it comes to area wide interruptions, our team and other frontline agents see the

XfinitySean

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8 hours ago

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Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact

I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever

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@XfinityNatalie - Message sent.

califoner

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8 hours ago

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Hanging Aerial Drop Line and High Upstream Power - Ticket [Edited: “Personal Information”]

Regarding open safety request [Edited: “Personal Information”]: I am providing specific infrastructure parameters for the dispatched field crew. Following a previous pole accident repair, the aerial drop cable's integrated steel messenger wire was left un-tensioned and is currently hanging completel

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Cable cut from crew working in the street. How to fix?

Hi, Today my tenants reported that the internet was cut - literally. Contractors working for Seattle City Light had big trucks doing some work on the street and the internet cable was cut. I've tried going through the reporting etc. and it's limited multiple choice options that don't let me say what

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Your Home Network

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Pending order

I have a pending move order. I originally had issues connecting the modem but ultimately got it connected. But now I’m having issues viewing other plan due to a pending work order. I’m unable to access details of the order on my account.

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Getting Started

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@XfinityKassie I got a lot of emails back from all around the window that I needed but not in the window of dates that I needed. I appreciate the effort made. Is there anything else I can try?

user_j4st2i

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8 hours ago

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Inadvertently deleted emails

"I am involved in an active lawsuit, and critical legal evidence was accidentally deleted via an automated folder setting. I need a Tier 2 technician to check the server-side archival logs to see if they can pull a snapshot of my mailbox from 12/31/25-2/14/26.

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Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact

I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever

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Customer Service

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Hello @user_8vt9s1 thank you for reaching out! I understand that it is frustrating when your services are not working correctly. I would like to take a look at the account to see if we have an estimated time that things may be repaired. Has the Xfini

XfinityAbby

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8 hours ago

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Outage is Still Showing but others in area are connected

My internet has been down since a storm that took place 5 days ago. Others on my block and surrounding areas arr connected but mine still shows there’s an outage due to severe weather. Chat won’t let me speak to an agent. I’m considering switching services.

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