Official

Accepted

Unanswered

Advanced Filters

Search Results (465.9K)

Most Recent
Selected Most Recent
Poor management decision

I am absolutely baffled Comcast would jeopardize customer loyalty in today’s world of streaming options. The decision to cut a major network plus several other stations rather than eat the cost to keep their customers seems like a very poor financial decision. I have been told twice that it would be

Question

4

0

0

I do not recall seeing any activation email either through my legacy Comcast email nor through the original email previously linked to my Disney+ subscription. There is an activation link through one of my Xfinity account pages that is not functionin

 to the conversation: 

0

Disney+ and Hulu Won't Activate

Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie

Question

Why can't I get wxyz?

WXYZ is gone from my xfinity line up, please give it back.

Question

6

0

0

I want my WXYZ Channel 7 back

I would like to watch Channel 7 again..this is ridiculous we pay all this money and I feel like we are those ones who gotta suffer because y'all can't get along and come to an agreement. Feels like we are being held hostage by Xfinty but heaven forbid we are a day late on a payment. But yet we get t

Question

6

0

0

Try logging into the web site directly. Then once you are in send an e-mail message from the web interface to another domain to make sure your account is working properly.I suspect you will have to change your password to be able to log in to http://

 to the conversation: 

0

Comcast blocking my Comcast SMTP E-mail from home.

Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e

Question

user_oj4be0 Thank you for stopping in for help with your speed concerns. It's never good to see your speeds slower than what they should be, and I appreciate you reaching out for help. I always recommend starting with our Xfinity assistant for troubl

 to the conversation: 

0

0

XB8 Gateway 2.5GB port dropped from 2GB speed to 1GB speed overnight

The speed from the 2.5GB port on my new XB8 Gateway dropped from a measured ~1.8GB/s to ~800-900MB/s overnight. The speeds from the other 1GB ports were around ~1.1GB/s and are now the same ~800-900/MB/s. I'm on the 2GB plan. I'm using a short (15ft) cat6 cable. I've rebooted the gateway. The gatewa

Question

Can’t get into my Comcast email wants a imp password

 to the conversation: 

0

Comcast blocking my Comcast SMTP E-mail from home.

Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e

Question

Could we just set it up for the 29th? That way my wife can finish her dvr recordings😂unless you think it is easier to do tomorrow? dont need the mobile line. Do i return our boxes to the xfinity store? thanks again for helping. this is much easier

 to the conversation: 

0

Downgrade service

I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.

Question

Good afternoon user_irww0a. With our newer gateways devices connect to the channel or band, they are best suited for. When you go to connect to your WiFi do you have it set to show the 2.4 and 5 bands, separately? Or is it showing as one WiFi Network

 to the conversation: 

0

0

how to make 2.4 Ghz available to set up device

my xfinity band is 5 - in order to set up roomba, need to use 2.4 - how can I make this happen ? If need be, I can go back to just paying for 2.4 . . it doesn't seem to make much difference anyway for what I do. Thx.

Question

This still hasn't been resolved. The customer service representative I chatted with was also unable to view my redeemed rewards. A ticket with a case number was created a week ago, but I haven't heard anything since then. Should I have heard somethin

 to the conversation: 

0

Unable to access redeemed rewards

I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.

Question

Here’s the temporary fix everyone since Xfinity can’t figure out why their own boxes aren’t working. This closed captions issue has been going on since New Years!! 1. When the pesky captions start, even though they are set to off.. turn them ON and w

 commented 

2 hours ago

 to the conversation: 

0

0

For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

Question

909694 is what was just sent

 to the conversation: 

0

Free universal tickets

While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE

Question

The current amount due on the account is for service from 4/30 to 5/29, so I can set this order up for today if needed. The corrected billing would have a credit for the service from 4/23 to 4/29 that way. The reason the only offer we had is for an e

 to the conversation: 

0

Downgrade service

I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.

Question

thanks for the quick reply. I was hoping to get a promotion price but no biggie. I could get a better deal with Verizon but ive always had luck with Comcast. Yes i was looking at the 1 gig plan with Hulu, peacock, etc. I think it was $100 if auto pay

 to the conversation: 

0

Downgrade service

I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.

Question

My last year with xfinity

I have a summer camp that we use only on weekends. I have had xfinity since 2022. This year my plan went up to $60/month, from $43/month. My primary home service(through another provider)is only $67/month, which I use everyday, so $60/ month for something I only use 2 days a week is outrageous. Seve

Question

8

0

0

Oh, no! Sounds like there's an activation issue with your HBO Max, @user_hj0h7r. I can see how it may be frustrating not being able to watch your favorite shows. No worries. You've come to the right place for assistance. Just to make sure, have you l

 to the conversation: 

0

2

hboMax

our plan includes hbomax but when I get to it on my tv, I am given 3 choices to "sign up", tried "provider" and then supposedly a text was sent. never got one. then an email. never got one. I am the only account with xfinity here. cannot get beyond that.

Question

Where can I get help migrating my comcast emails to Yahoo.

I no longer have access to my Comcast emails that were there before the migration and I can’t send emails. It requires an IMAP ACCOUNT Comcast Comcast account password which I don’t know and there’s no option to change it. I waited on hold for 58 minutes for a Yahoo rep and then worked with her for

Question

7

0

0

forum icon

New to the Community?

Start Here