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@user_4lzm76 I'd like to take a closer look into this for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To&rd
Get 2 tickets to the NASCAR All-Star Race, on us
I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.
Question
Yes, resetting settings and trying different browsers/devices did not help. Also, other rewards work fine. The issue is with this specific offer.
Get 2 tickets to the NASCAR All-Star Race, on us
I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.
Question
knogleg Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I am here happy for the chance to work with you and help look into those email filters that are missing. Are you using a phone or tablet to
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
Cable wire cut
My cable wire has been cut and you keep setting work appointments and not showing up.
Question
Hello, @user_eaq4px! I see that you found how to send us a DM. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requestin
Broken pedestal in backyard with exposed cables
The decades-old pedestal on the border of our property is broken / no longer effective: It's leaning to the side and exposing multiple cables. It appears to be a safety hazard and there have been multiple close calls with lawn service / weed whacking as the cables are in the open and can be nicked.
Question
It has been cut and is above ground.
Cable wire cut
My cable wire has been cut and you keep setting work appointments and not showing up.
Question
Good afternoon user_fpykmv. Thank you for reaching out on our Xfinity Community Forum. You have reached the right team, and I will be happy to provide further assistance. I do have a couple questions to help me better understand the situation. Are yo
Cable wire cut
My cable wire has been cut and you keep setting work appointments and not showing up.
Question
I’m having a problem getting my underground cable buried. It’s my understanding the utilities company needs to mark off the area for their underground cable (gas, water,etc). I can’t get an update from Xfinity regarding timing. Xfinity told me twice
Underground Cable Replacement
Current underground cable is obstructing construction of a new building foundation. The underground cable must replaced and relocated. Contacting [Edit: phone number] is unsuccessful in resolving this issue. Please provide assistance with this request.
Question
@user_4lzm76 Thanks for letting us know you're also experiencing the same problem with this reward. Have you by any chance tried completing the troubleshooting steps my colleague suggested?
Get 2 tickets to the NASCAR All-Star Race, on us
I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.
Question
Cable wire cut
My cable wire has been cut and you keep setting work appointments and not showing up.
Question
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Sign-In and Account Management
I have exactly the same issue with the same reward.
Get 2 tickets to the NASCAR All-Star Race, on us
I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.
Question
Good afternoon user_um7j2v. You have reached the right team. I will be more than happy to assist you further. In order to do so, I will need some additional information. Please send us a direct chat message with your full name and complete serv
Service Cancelation
Lease termination is forcing me to cancel my services with Xfinity. Moving out of state
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Cancelation
Lease termination is forcing me to cancel my services with Xfinity. Moving out of state
Question
Broken pedestal in backyard with exposed cables
The decades-old pedestal on the border of our property is broken / no longer effective: It's leaning to the side and exposing multiple cables. It appears to be a safety hazard and there have been multiple close calls with lawn service / weed whacking as the cables are in the open and can be nicked.
Question
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Customer Service
unamujer7 We definitely understand wanting to avoid sitting on hold forever. Unfortunately, some of the older direct callback pages have changed over time and are now mostly routed through the support assistant experience instea
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
Question
A rebate for services lost is a logical conclusion. I am not responsible for your poor negotiation skills.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
Question
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Customer Service
I just got off the phone two hours ago with Xfinity about this very problem. The rep reset, and restarted my equipment and came up with the conclusion that its common for Xfinity to lag about ~2 seconds between channel changes. And this is new equipm
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New cable box results in very slow response for channel changes
Hi. We just had an Xfinity technician come to our house. He replaced our cable box and modem/router with new, out-of-the-box units. Now there is a long delay between clicking a button on the remote and it actually happening on the TV. Channel changes, app selections, everything takes a lot longer. I
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