Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

37 minutes ago

to the conversation:

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U

Moving fee and cancellation

Hi, I’m moving to a new service address on February 27, 2026, and I’m considering cancelling my service due to the potential moving/installation fee (I don’t yet know whether Xfinity service has previously been set up at the new address.) I’m not sure whether there is any support available to waive

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

38 minutes ago

to the conversation:

0

U

need help to transfer Xfinity Gateway from our old account/service to our new account/service at the same location

We're NOT moving. We simply want to transfer our Xfinity Gateway from our old account/service to a new one. Please help with that. I don't find help articles on this topic

Question

I see, thank you! Have we tried turning cell networks on/off in the settings menus, restarting the device, or seeing Wi-Fi calling works? These are fairly common troubleshooting steps.

XfinityAlfonso

replied

38 minutes ago

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

U

need help to transfer Xfinity Gateway from our old account/service to our new account/service at the same location

We're NOT moving. We simply want to transfer our Xfinity Gateway from our old account/service to a new one. Please help with that. I don't find help articles on this topic

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Customer Service

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Hello user_ok0dt4 this appears to be a browser specific error for Microsoft Edge. What does the weblink below this message tell you when navigating to that site?

XfinityAlfonso

commented

43 minutes ago

to the conversation:

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1

U

Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

Question

U

It goes straight to "Voicemail" message. Both ways.

user_lgmshu

replied

43 minutes ago

to the conversation:

0

U

Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

U

outlook not responding

My Outlook email is not responding.

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Email

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section for assistance.

EG

commented

47 minutes ago

to the conversation:

0

U

Been trying too activate apple on my tv

Can not activate apple on my TV since Saturday.

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.

EG

commented

48 minutes ago

to the conversation:

0

U

help for Paramount + with hanging issues

I used to be able to watch Paramount + on my TV with the small 4x6 size cable box. As of 3 weeks ago I can only watch a couple of minutes with out it hanging and saying There was an error please try again later. There are NO error codes. I have rebooted it, removed power cable for 30 minutes. All ot

Question

Hello user_lgmshu thank you so much for taking the time to reach out here on our Xfinity Forums! Not being able to call your loved one can be both frustrating and frightening, so your feelings are fully understandable. When she's calling out, or you

XfinityAlfonso

commented

49 minutes ago

to the conversation:

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2

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

Hi there, @user_jessa! Thanks for reaching out to us here on the Community Forum and sorry to hear about the ongoing connection trouble. With scheduled downtime, we strive to do upgrades and maintenance during non-peak hours, however there are some i

XfinityFrank

commented

51 minutes ago

to the conversation:

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Ongoing Service Interruptions Due to Neighborhood Construction

I am writing to formally complain about the ongoing construction work being performed in my neighborhood over the past 10 days. During this time, my Xfinity service has been repeatedly interrupted, resulting in multiple lost workdays. I work from home and rely on a stable internet connection to perf

Question

I do understand where you are coming from, @user_sh99a2! We will certainly document the feedback regarding the information available with the not changing to the Yahoo Mail server, and having access to the comcast.net email. Please let us know if you

XfinityAdrienne

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53 minutes ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

Question

U

Moving fee and cancellation

Hi, I’m moving to a new service address on February 27, 2026, and I’m considering cancelling my service due to the potential moving/installation fee (I don’t yet know whether Xfinity service has previously been set up at the new address.) I’m not sure whether there is any support available to waive

Question

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Customer Service

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Hey @user_45823c , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for

XfinityJanelle

commented

56 minutes ago

to the conversation:

0

U

Amount in bill sent does not match what was in the contract I (electronically) signed.

The contract says $40. I was charged $57.

Question

U

Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.

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Customer Service

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S

XG1v4 Request

Wondering if someone can help me get a XG1v4 4k box. I have been to 4 Xfinity stores and have when I contact support I keep getting every single box other than the XG1v4. I’ve been trying for over a week to sort this out and keep getting the runaround. Thank you

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Customer Service

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user_fk2rjj, I am sorry to hear you have had difficulty getting things squared away with your mobile account. I know that can be stressful. Don't worry, you have reached the right place. Please send us a direct chat message with your full name

XfinityAngie

commented

1 hour ago

to the conversation:

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How do i get help for xfinity mobile fixing billing issues? I am told nothing can be done

I need some help. I recently got swindled by xfinity support system to get a mobile line with xfinity. I was told my bill will be $30 for one line and the other line will be free. While i was getting the mobile services, i moved to a new address. Then i had to move back within a month. this caused s

Question

You're very welcome, @user_r4rfzq! I am very sorry for the frustrations this has caused, it is never our intent to add additional frustrations. We can certainly document the feedback on our end, as we are always looking for ways to improve the custom

XfinityAdrienne

replied

1 hour ago

to the conversation:

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U

I am seeking assistance from an Official Employee to resolve a backend synchronization issue with my Primary Xfinity ID

I have two email accounts (addresses). The secondary email account works fine. After changing my password on my Primary account, I can no longer login to Comcast webmail using the primary email account. I am stuck in a login loop. I received the Edgesuite/Akamai "Access Denied" error Reference #18.4

Question

U

Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

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Customer Service

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Hi there, @paperjampress Thank you for taking the time to reach out. I do apologize, what is the 3-month promotion you are referring to?-Richard

XfinityRichard

commented

1 hour ago

to the conversation:

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Xfinity support

I already took advantage of the introductory 3 month promotion. I just purchased an Apple computer and want to take advantage of an additional 3 month promotion. How do I do it?

Question