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So when I go to try to purchase a phone on shop Mobile and it takes me to go check out it says one line and use and then one line existing or when I click on my cart it has the internet service in it and it will not let me remove the internet at all
I have internet service in my cart and need to remove
Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me
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doornut, thank you for sharing the simple steps above. I followed them and my disney+ is back to working. My 3 year old will be very happy.
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
Question
Cancelling my wifi services on June 3rd
Hi I want to cancel my Xfinity for the month of June 3rd
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Customer Service
Do you get any errors or what do you see on your end when you have attempted to set it up?
having trouble setting up email on my iphone
I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.
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Hi there @rpf75 Thank you so much for reaching out on our Xfinity Community Forum. We still have our "Free This Week" offers that are available for Xfinity Members. Please click the link below for more info. https://www.xfinity.com/hub/fre
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
Question
Gotcha! Thank you for that additional information, and we are here to dig deeper into this. We got your back and appreciate allowing our team a chance to get this corrected. In order to get started can you send us a DM with your full name and service
BILLING ISSUE
Being charged for a mobile service that you do not have - never used it ever! Please give me an e-mail so I can send you proof! Mine is [Edited: "Personal Information and All Caps"]
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Hey there, @user_m970zm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with accessing your email, do you receive an error? Have you fully migrated over to yahoo-mai
how do I get my Comcast email
I have had a Comcast email since Comcast was first started. I am not receiving anything now. What's wrong? I used that email for all my logins on streaming sites and when they want ID I can't retrieve the code they send.
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Hello, @KGQVkgqv! Thank you for leaving a comment on another user's post regarding your similar concerns. You've come to the right place! Our team is great at reviewing and resolving issues as quickly as possible, and I'd love to help however I can t
Re: "Packet Loss issues"
Living in Bay Area, this seems exactly what happened to me after the maintenance on 5/8. Experience with Discord, Google Meet and video games has been degraded so much. Investigated with Wireshark and traceroute, suggests no issue with my home setup. Hope this can be solve, please let me know what i
Question
Re: "Packet Loss issues"
Living in Bay Area, this seems exactly what happened to me after the maintenance on 5/8. Experience with Discord, Google Meet and video games has been degraded so much. Investigated with Wireshark and traceroute, suggests no issue with my home setup. Hope this can be solve, please let me know what i
Question
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Your Home Network
I can’t get into my Comcast/yahoo mail
how do I get my Comcast email
I have had a Comcast email since Comcast was first started. I am not receiving anything now. What's wrong? I used that email for all my logins on streaming sites and when they want ID I can't retrieve the code they send.
Question
Hi I am expediting the exact same thing as you. I filed an FCC complain regarding not hearing a thing about my device? To be told that it’s too soon in my billing period, to then be told that my device arrived empty. This is just such a beyond frustr
Trade-in case marked "resolved" with no credit applied, "empty box" claim disclosed only after the fact
In February 2026, I initiated an upgrade on my Xfinity Mobile account and shipped the trade-in device (iPhone 13 Pro Max) on March 2, 2026 using the prepaid USPS label provided by Xfinity Mobile. USPS tracking confirms delivery to the Assurant PO Box in Lewisville, TX on April 3, 2026. No trade-in c
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We love that you had a great experience. Recognizing our teammates with special shout-outs is our favorite thing to do. We've shared your compliment with Arshad and their leadership. We always want you to have the best experience possible.
Survey on my live chat aggent
I was talking with Arshad that by the way help me with everything I needed and she was very friendly and listened to everything but the survey never showed up on my phone to rate her, I want to give her a 10/10 rating because she's amazing listening to the costumers
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I'm in the same boat. I never used to have issues getting the free movie rewards days after they posted. The last few times I remembered to look to see what was new (usually midday the day after they dropped), they're already gone. I'm p
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
Question
Hello @user_n45kqq,Could you detail that you are running into a little further so that we can be of help, what exactly are you attempting to do?
I have internet service in my cart and need to remove
Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me
Question
Sounds like a plan, @user_i49eip. We can help you out with that cancellation request. Just send our team a direct message with your full name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary C
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Cancelling my wifi services on June 3rd
Hi I want to cancel my Xfinity for the month of June 3rd
Question