Xfinity Community Forum

user_761df3 Thanks for reaching out with your concerns. Tax rates are normally set by local and state governments and Xfinity applies those taxes to your bill. You can view information on the taxes and fees you may see on your Xfinity bill at the fol

XfinityBrianH

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43 minutes ago

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Why bill increase

Why did bill increase

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user_9b012c Thanks for creating a post. It sounds like the bundling discount for having the line of service may outweigh the cost of the service itself, which may be why the price change doesn't seem to make sense. My team can help review the current

XfinityThomasD

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44 minutes ago

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10 year old equipment

I have ten year old security equipment and am paying monthly for Home Services. I tried to cancel them but they were going to charge me MORE every month for cable and internet. Unreal! Do I just shove this equipment in a box or cancel all xfinity services for this [Edited: “Inappropriate Language”]

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We definitely value you as a customer and truly appreciate your loyalty, from the bottom of our hearts. I know for myself, I like to save as much money as possible on my bills so I totally get where you're coming from. As a corporate team, I can tell

XfinityDena

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45 minutes ago

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Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee

I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling

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Smithsonian Channel

On Friday, 8/14/2026, I was in the Xfinity store and asked for two additional channels for my package (HGTV and Smithsonian). I got the HGTV channel, but the Smithsonian Channel is not working. HELP!

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Channels and Programming

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Landlord- Need Outside Line Moved

I am a landlord of house. i do not have xfinity or an xfinity account nor do i live at residence nor want to pay for services but i do need the xfinity line repaired and moved which is coming into house for the next tenant. can someone advise how to get an appointment for a tech to come out to this

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Customer Service

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the charge for sales tax increased from .48 to 3.64 on my aug 6 bill but no change in any service--same for franchise tax

user_761df3

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49 minutes ago

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Why bill increase

Why did bill increase

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Please follow the steps below to send a direct message for further assistance. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new co

XfinityDemetrise

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50 minutes ago

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Work order confirmation, statement of service

Hi, I recently subscribed to Xfinity internet services, is it possible to get some sort of order confirmation letter or statement of service letter to my email? I need a document that states the service I have ordered, the address to which the service will be supplied, and the date the equipment wil

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Thanks, @XfinityJustinM - DM sent as requested.

user_4w9vy0

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51 minutes ago

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Refund status - still not received

Hi, I have not received the $25.71 refund from my canceled service. Please provide a status update and resolution for how and when this will be paid to me. Thank you! Account number: [Edited: Personal Information] Refund request Closed Ticket Number: [Edited: Personal Information] Ticket Created: 7/

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Greetings @user_4w9vy0,Thank you for taking the time to create an official post. Please keep in mind that you are posting and commenting on the public forum. We ask that users please refrain from posting personal information on the public forum for s

XfinityJustinM

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54 minutes ago

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Refund status - still not received

Hi, I have not received the $25.71 refund from my canceled service. Please provide a status update and resolution for how and when this will be paid to me. Thank you! Account number: [Edited: Personal Information] Refund request Closed Ticket Number: [Edited: Personal Information] Ticket Created: 7/

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Cancelling Xfinity Voice

I'd like to know how to cancel Xfinity Voice, as I've no use for this service at this point.

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Home Phone Service & Equipment

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The issue was solved by chance, here are the steps. 1. Went to https://www.xfinity.com/yoursubscriptions, was not signed into my Xfinity account 2. Clicked the the activation button and was taken to Peacock page 3. Signed in with my Peacock account w

user_hsyo4b

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56 minutes ago

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Peacock activation

Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”

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Hi. Thanks. Yes I’ve checked that and the price is $100 pm for 1GB so double the offer for new customers which is not rewarding customer loyalty at all.

user_55g2j3

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59 minutes ago

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Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee

I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling

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user_qanxrq Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo

XfinityVictor

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60 minutes ago

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

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Why is xfinity down again

This week xfinity was down for 2 days now it down again

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@user_fhohkn I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you

XfinityDena

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1 hour ago

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Transfer PIN

Currently attempting to transfer mobile services to a different provider but I am unable to acquire a transfer pin. Whether I use the app or the website, I get stuck on a page that says “We’re gathering your account information.” It gets stuck there and nothing happens. Customer service via phone is

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@user_015576 - You've come to the right place, I assure you! Our team would be happy to take a thorough look over everything on your account, from service and equipment to billing and plan pricing. We're experts of it all, and would love to turn this

XfinitySara

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1 hour ago

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Xfinity is scamming customers now with it's promotional "upgrades."

Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X

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Missing apartment wifi on account

I have a new wifi account i’m paying for and it won’t show up on my account, it only shows me as being a member on my family’s old wifi. I used the same account to make the new one and called it got it set up a month ago before i moved in. I tried to link accounts to see if that was the problem and

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Your Home Network

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Hey @user_qmvway , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your speed.. I would be more than happy to offer my assistance looking into this further fo

XfinityJanelle

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1 hour ago

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Provisioning Bottleneck

I am subscribed to the 1200 Mbps Gigabit Extra tier in a Next-Gen upgrade market. I own a Netgear Nighthawk CM2050V. The modem is successfully updated to firmware version V10.01.03, which supports the Next-Gen mid-split speeds. However, my speeds are hard-capped at 400 Mbps down and 30 Mbps up. It a

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user_55g2j3 Hi there! I understand you are looking for a new deal and our team is here happy to help you explore all of your options. Have you checked this site https://www.xfinity.com/planbuilder ? If not make sure you are logged in to see the deals

XfinityJorge

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1 hour ago

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Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee

I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling

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Unfortunately I’m not able to access the link provided (https://www.xfinity.com/getstarted) I’m redirected to a screen that says: This information doesn't match our records Try again or contact us and one of our agents will be happy to help you.

user_h8nz0m

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1 hour ago

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Work order confirmation, statement of service

Hi, I recently subscribed to Xfinity internet services, is it possible to get some sort of order confirmation letter or statement of service letter to my email? I need a document that states the service I have ordered, the address to which the service will be supplied, and the date the equipment wil

Question