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Do you have an antenna installed at your home to get those free channels? To get the cable channels on Xfinity you would need to have cable as a service even for channels that may be free on antenna. @user_e19d39 did you want to add cable services to
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
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@user_o8r3zk Are you certain it's a legitimate email? I didn't receive an email. When I logged into my Comcast webmail, I received the following screen.
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Thank you for letting me know, @user_d713vi! Sorry to hear the steps you've taken so far have not worked. This strongly suggests the problem is not with your individual phones, the email app settings (since you've checked them and re-added the accoun
Email not syncing
For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.
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High bill
Why is my cell phone so high I n eed to go to another cell phone company
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Customer Service
fiscalkid Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm happy to help you see how we can get the magic jack working again. Have you recently made any changes to your equipment? Can you please share what troubleshoot
Can't get magic jack to work with Gateway
Replaced my old router with Gateway and now my magic jack will not work for incoming calls and drops after about 5 minutes when I make an outgoing call. Need help to get the magic jack to work with the Gateway. Thanks.
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I cannot connect to imap server from outlook classic or Iphone
I cannot connect to imap server from outlook classic or Iphone. Been around to circle for two days now with customer service with no help. I can connect via xfinity website and new Outlook on PC and through mail app on Iphone (although it is very slow). Cannot connect on Iphone with latest Outlook a
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My wife tried to transition to yahoo and lost all her folders despite the fact that xfinity said this would not happen. Reminds me of promises made by Microsoft. I have to wonder why xfinity feels that they can attack users with impunity, beca
comcast.net email transition to Yahoo - timeline
I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in
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Hello, @user_ofgk8j which email client is no longer syncing to your iPad and iPhone? Is this Comcast email or a third party like Outlook, Gmail?
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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Thank you for the information @user_g9jyqu. Have you tried removing the account from outlook and adding it back on, or verified the incoming and outgoing settings on Outlook with the instructions here?
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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user_gu3zaw, This is not the experience we want for our customers. I would like to take a look and see what's going on with your account and how we can help. Please send us a direct chat message with your full name and complete service address to &ld
Who stole my iPhone ? It was a trade in.
I went into Xfinity mobile on September 12, 2025 to get a new phone. The rep and I agreed that he would trade in my iPhone 13 Pro Max for a credit and then I would receive a iPhone 15 Pro Max. I notice that I haven’t received any emails or documents pertaining to the trade in and also my bill begin
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Can't get magic jack to work with Gateway
Replaced my old router with Gateway and now my magic jack will not work for incoming calls and drops after about 5 minutes when I make an outgoing call. Need help to get the magic jack to work with the Gateway. Thanks.
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Customer Service
@user_05x30j I'm sorry to see we are back in a similar place as yesterday. On the iphone have you been able to update the password in the mail settings on that device? For outlook, did you need to make any other changes to the settings for the incom
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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@XfinityBenny again, these are Free local channels and Xfinity is blocking my ability to use an antenna to access free local channels. I keep being told it costs $30 for free LOCAL channels
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
Question
user_mku8k9 Not to worry, we can take a look at the account and see what equipment is being flagged for return! Please send us a DM to Xfinity Support with your full name and address to get started. To send a direct message:Click "Sign In" if ne
Request to return non-existent equipment
Hello, I switched Xfinity account to Internet Now, and it was smooth. How, now I am bombarded by text messages asking to return equipment. I was using my own but checked my account, and it doesn't show anything. I answered that to the text message but obviously it is unattended, and the same message
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I uninstalled the account from my outlook, and now, I cannot get it back. Any suggestions?
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Comcast Pop Server is still not working, can access through Xfinity website and can send mail through outlook. Still can receive mail through outlook. Comcast/Xfinity please fix your pop server. Thank You!
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Thanks for answering. I know for sure that I am using only my own equipment (modem and router) since 2017 and do not remember the history before, though I believe 2017 was the time when I switched to Xfinity.
Request to return non-existent equipment
Hello, I switched Xfinity account to Internet Now, and it was smooth. How, now I am bombarded by text messages asking to return equipment. I was using my own but checked my account, and it doesn't show anything. I answered that to the text message but obviously it is unattended, and the same message
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user_2z76j2 have we tried replacing or repairing the remote? What exact remote do you have? I don't want to assume which one you have. We can use this article to help us out. https://www.xfinity.com/support/articles/remote-controls
Chronic issues
Having chronic issues with remote lag time, rewind & fast forward working intermittently (often says not available) and screen freezing. Have performed all the recommended xfinity work arounds to no avail. My cable box is a XG2v2-P installed in 2021. My TV is a LG OLED65GXPUA. xfinity recently sent
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I am having the same issue here. I am able to see my new email on my Work O365 Outlook Email client but cant add a new comcast email address to it as I get Imap issue. Both my work Iphone and personal Iphone stopped receiving email IMAP issue.
GSearer
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Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
Question