Official

Accepted

Unanswered

Advanced Filters

Search Results (470.6K)

Most Recent
Selected Most Recent

user_s2edvw Absolutely, it is normally with the same person unless we have gone to break or lunch between the time of when we would invite you to send that message.  

 to the conversation: 

0

scheduled maintenance.

I have some questions about scheduled maintenance in my area. I also have questions about DM etiquette here.

Question

@XfinityTommy​ Are all Xfinity forum replies in direct messaging to Xfinity Support with the check mark always official Xfinity employees from the corporate team?

 to the conversation: 

0

scheduled maintenance.

I have some questions about scheduled maintenance in my area. I also have questions about DM etiquette here.

Question

Are replies in the forum to my posts from users that say “Official Employee” under their username always official Xfinity employees from the corporate team?

 to the conversation: 

0

scheduled maintenance.

I have some questions about scheduled maintenance in my area. I also have questions about DM etiquette here.

Question

scheduled maintenance.

I have some questions about scheduled maintenance in my area. I also have questions about DM etiquette here.

Question

9

1

0

fontdog Thank you for sharing what’s been going on, and I’m really sorry you’re dealing with this again after the storm. I know how frustrating it is when the main TV box stops sending a picture while the rest of your equipment is s

 to the conversation: 

0

0

Need a new main TV box.

After a storm, my main TV box stopped transmitting a picture to the TV. (It still partially works, as the other boxes receive a signal and we get TV on them.) This is the second time this has happened since we had service, and I know I just need to replace that box like I did the first time. The cha

Question

@user_8379bn Our team is here to help! We can check on the status of your service and account for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the

 to the conversation: 

0

Cancel Internet service — cannot call or visit store

I need to cancel my Xfinity Internet service. I cannot call and I cannot visit an Xfinity Store. I was unable to cancel online. Please help me cancel/disconnect my Internet service through Direct Message. I do not want a plan change, move, transfer, promotion, or renewal. Cancellation only.

Question

user_0jh7om Without providing any of your Account details, can you please elaborate on what you are referring to specifically?  

 to the conversation: 

0

Deceptive promotion and billing practices

I intend to file a lawsuit against Xfinity mobile for deceptive promotion and billing practices as well as misrepresentation and breach of privacy. The customer service to resolve my issues over the entire time I have been a customer has been useless and highlights how fraudulent this company is. I

Question

user_ns77cy Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love the opportunity to take a look at the account and help you review your billing and see what would need to be done to get services restored. Since I

 to the conversation: 

0

0

Restore Service/ Billing Help/ Unauthorized Features

Hi, my internet service is disconnected and my bill increased because of features or services that I did not authorize. I receive government assistance and need help restoring my original Internet Essentials pricing and reconnecting my service.Hi, my internet service is disconnected and my bill incr

Question

Where to find my QR code

Where to find my QR code

Question

5

0

0

forum icon

New to the Community?

Start Here