Xfinity Community Forum

Moved here.

EG

commented

1 hour ago

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U

I am looking at closing my 3 comcast accounts.

I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin

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U

I am looking at closing my 3 comcast accounts.

I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin

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Customer Service

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I want the record to show that, after 2 hours of excruciating back-and-forth, all that was accomplished was being transferred to yet another agent and the apparent necessity to start all over yet again. This is now the 4th time, over a 3-week period,

user_9c9s5d

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2 hours ago

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mobile live agents

Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st

Question

Great question @user_l8iwuw! Yes, you can absolutely remove those utility flags now! We usually recommend waiting about 24 to 48 hours after the job is finished just to be 100% sure no follow-up work is needed, but once the cable is buried and t

XfinityQuemekia

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2 hours ago

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Can I remove the flags after cable installed

Xfinity completed underground cable replacement. can I remove the flags that marked where the utilities were?

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So glad I do not have them for internet which they keep pushing. I have Glo-Fiber for my internet and it’s GREAT! Fast, reliable, and really, really affordable…with no increases for the past 3 years…unlike Xfinity. “Imagine that”!!! I too have the S

sma4

replied

2 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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U

Can I remove the flags after cable installed

Xfinity completed underground cable replacement. can I remove the flags that marked where the utilities were?

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Customer Service

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AppleTV App No Sound

I have an Xfinity Wireless Pace Xi5 box, a Sony Bravia TV, and a Bose Soundbar. The TV and the Soundbar are eARC compatible. If I understand correctly, the Pace Xi5 is not eARC compatible. When I try to play an AppleTV show from the AppleTV App (not an AppleTV Device) on either an iPhone or a MacBoo

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X1

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Think it’s the last straw for me too. When they lost Starz for same reason years ago, they replaced it with some crummy channels called Hitz, and then that went away. And that package just went up and up. Now I have to subscribe to NFL+ to see those

user_0q04ig

replied

2 hours ago

to the conversation:

Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

Question

Hi @user_ftb996 and thanks for reaching out on our Xfinity Community forums! We'd be happy to educate, and if needed, assist you with your concerns about cancelling your account. Typically, you can set up a cancellation for your services up to

XfinityCliff

commented

2 hours ago

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Cancel internet

I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?

Question

Greetings, user_1bvcd5! Thanks for posting on our XFINITY Community forum. I know how important it is to ensure your family has peace of mind with your mobile phone plans. This is never the experience we wish for you to go through. I understand you h

XfinityNatalie

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2 hours ago

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unresolved problems

I, and my neighbors, receive 0-1 bar of cellular service and rely on 'wifi calling'. I've been using Xfinity, with wifi calling, for several years successfully. Many weeks ago, I requested a transfer of my personal line to our family account to streamline billing. The Xfinity rep chose instead to de

Question

howe many different remote models can i choose from

whoop1

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2 hours ago

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Replacement remote

I need a new remote shipped to me

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Formal Complaint: Mobile Service Not Cancelled After Two Requests (In-Store and Phone)

Hello, I am posting here because I have exhausted all traditional customer service channels without success. I have requested the cancellation of my mobile service twice—once via phone and once in person—yet the service remains active. I am turning to this forum specifically because neither the phon

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Plan

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Thank you for posting on our community forums, Victorrizzi. We can help report the line. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Messa

XfinityDilary

commented

2 hours ago

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V

Line burial. Still exposed one year later. Will cause injury to life and property.

There is a line that runs through my yard that I have called over 5 times about to have buried. The line doesn’t even service my house, it goes to a neighbor. Each time, the Xfinity customer service promises a tech will come out. A tech always comes out to verify the line is there. The tell me a per

Question

Moved here.

EG

commented

2 hours ago

to the conversation:

0

U

Cancel internet

I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?

Question

V

Line burial. Still exposed one year later. Will cause injury to life and property.

There is a line that runs through my yard that I have called over 5 times about to have buried. The line doesn’t even service my house, it goes to a neighbor. Each time, the Xfinity customer service promises a tech will come out. A tech always comes out to verify the line is there. The tell me a per

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Customer Service

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@user_q13734 I apologize for any confusion! A standard Service Call (like a repair or installation) requires someone 18 or older to be present since the technician may need to come inside. However, Special Request Orders (like burying or raising a li

XfinityQuemekia

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3 hours ago

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Technician No-Show

I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.

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Awesome! I am glad to hear you were able to get assistance @user_fg4tb7. Thank you for being a part of our community and hope you have a wonderful week ahead.

XfinityDemitrius

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3 hours ago

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Xfinity Lost Trade-In Phone & Has Given Me the Run-around for 3 Months Despite Proof of Delivery

I have been trying to resolve a Xfinity Mobile trade-in issue for over 3 months, and it has turned into a complete customer service nightmare. Right now this feels less like customer service and more like a stall-until-the-customer-gives-up strategy. In January 2026, we switched from AT&T to Xfinity

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Cable burial dissatisfaction

Hello, my cable for my Wi-Fi had been cut due to utility work. I had contacted Xfinity and they came out and ran a new cable wire and came back several days later to bury it. The way it’s been buried. The cable could still be exposed. They did not go back over where they had buried it to close up th

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Xfinity Compliments

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But you just said “To clarify how these appointments work, unlike a standard service call, our burial crews don’t typically require you to be home since the work is done entirely outside.” Every single employee I’ve talked to about this has given me

user_q13734

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3 hours ago

to the conversation:

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Technician No-Show

I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.

Question

Thanks for meeting us here in our community, @Jusrme. We're sorry to hear you are not happy with your Yahoo email. Once you accept Yahoo terms of service, Yahoo Mail will become your email provider, and you will only be able to access your comcast.ne

XfinityLinda

commented

3 hours ago

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Takeover of and email move to Yahoo

Do I have to move my comcast email to Yahoo? I do NOT like your "new & improved" Yahoo and I adjusted my landing site to another space. I already HAVE a Yahoo email!

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