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user_hda83x, Hi there! Thanks for reaching out. I completely understand the concern as a customer myself. A nearly $30 increase is concerning enough without having difficulty reaching someone for help. You’ve reached a real person here, and we&
Non-Existent Customer Service
I have had issues with Xfinity for years, but this is the worst it has ever been! My bill increased by almost $30, and I can't even reach a human agent. Xfinity Assistant is a useless chat bot that never helps with anything. It couldn't even connect me with an agent due to another outage in my area,
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Deceased account homder
My husband died in 2009 and I have never changed account holder. I have a been a customer for +30 years. My income is $1300 a month and my cabl/tv package is $309. I have Snap and Self Help Fuel assistance. What can you offer to keep me as a customer.
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Customer Service
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
TRANSFER OF MOBILE SERVICE
Hi, I wanna transfer my phone number from a spectrum account to Xfinity. Please, how do I start? Thanks
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Maybe relevant, maybe not: it does seem like the time of day and network congestion may be related This morning the connection crashed out 4x even with application bandwidth caps but around noon I was able to complete several large downloads which h
Arris S34 + 2GB plan having to reset modem daily
I've went through the useless Xfinity assistant multiple times to no avail A technician did come out and add a splitter + attenuator to lower the signal as it was too strong for the S34 Prior to the technician visit, as well as after still getting daily errors and warnings of the following variety T
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Non-Existent Customer Service
I have had issues with Xfinity for years, but this is the worst it has ever been! My bill increased by almost $30, and I can't even reach a human agent. Xfinity Assistant is a useless chat bot that never helps with anything. It couldn't even connect me with an agent due to another outage in my area,
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Billing
Uncorrectable errors and Critical messages in log
Had this issue about 6 months ago, cleared up but is back again. We lose layer3 during the day and have to power cycle the modem (Surfboard S34), I say layer3 because the connection indicator light on the modem shows connected but there's no IP traffic coming from upstream. Looking at the status I s
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Your Home Network
Hello, @user_0be737! We see your direct messages, and I will reply to you there, shortly. Thank you for creating a post to circle back around to!
Disconnect Xfinity internet service.
My Xfinity internet bill jumped from $45 to $85 without notice. I've had Comcast internet for more than 20 years. It's time for me to move to Utopia Internet Service. Anyone who knows the Xfinity customer service phone number I may contact to cancel my internet subscription?
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Hi, yes I did the cleaning, restarted and still, even upgraded my RTX4060ti graphics card that should overkill this situation and the video is also spiking it! This started to happen after the world cup and I thought it was a browser update but then
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
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@user_htorv8 i miss tivo! we had the very first one, before comcast even offered any way to record. we used to record onto vhs tapes before tivo, and watch it on our swivel *giant* 36" tube floor console (heavy!). lol glad y
Why can’t I do a series record for only a single channel?
When you set up a series record, why can’t the system just record from 1 channel? For example I want to record FBI but it finds FBI across all channels instead.
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Being lied to by store employees
First of all, we’ve had great service for the last year of Xfinity WiFi at our home and Xfinity mobile for just one $10/monthly line. Which is the reason we chose to come to the Xfinity Store back in August as my wife needed a new phone. The first salesman we dealt with that day promised us after we
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Plan
Oh no, I am sorry to hear that you are not able to connect still. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of thi
Door sensor
Hello. I received my indoor camera and my door sensor last night , I got the camera hooked up but the sensor will not connect I’ve tried taking the battery out and resetting it.
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Why was Blazervision unavailable for the last 2 Portland Trailblazer games at my home in Salem, Oregon. Ed
Blazervision is the Portland Trailblazers NBA team broadcast. It is carried by Xfinity for no extra charge on four channels. I am a diehard Blazer fan. The trailblazer web site said their games would be broadcast on Monday and Tuesday (Oct. 11th and 12th) as they have been since Blazervision was cre
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Channels and Programming
Xfinity has the absolute worst customer service. They left my house looking like this and continued to set up appointments just for no one to show up. I am cancelling and going with At&t
Someone please point me in the right direction
Hello, our fiber was installed in our house a month ago. They left a huge spool of line and did not use any conduit into the ground. I’ve had 3 appointments to fix it and no one showed up.
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user_tjhry0, Thanks for laying out everything you’ve already tried and for reaching out. I can definitely understand how strange it is to have your devices connect normally on 2.4 GHz while the 5 GHz network shows connected but has no internet
5GHz Wi-Fi connected but no internet, 2.4GHz works fine (router reset didn't help)
My devices connect to my 5GHz Wi-Fi network, but there's no internet access on that band. I have separate SSIDs for 2.4GHz and 5GHz, and I'm hitting this problem on the 5GHz one. What I've tried so far: Reset the router to factory settings Set up the two bands as separate networks Reconnected my dev
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Thanks for confirming. I can check to see if I can get an order update for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Sign
Shipping Inquiry
Hello! I ordered a phone this past Thursday. The rep I spoke to stated it would arrive within a few days. An online rep told me today it takes 7 business days just to ship out. Is this correct? I am frustrated. Had I known this I would have just made a trip to a location.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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pay different account number
i am trying to pay bill on different account number
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