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@user_g6dgyq Our team can assist with getting that account change accomplished. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support:
cancelation of my service
I am out of USA (in southamerica) with no access to a phone, and I need to cancel the service at the following address : [Edited: "Personal Information”] the only access I have is an email [Edited: "Personal Information”] please let me know anything or there are steps to follow to cancel the service
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Good day user_2iqhu0 👋 I'm glad you came to us with this Xfinity Mobile concern because we'd love to dig deeper into this for you to ensure everything is reflecting exactly as it should. Typically, the only prerequisite for maintaining Xfinity Mobil
Removed promo credit
Traded my phone in and received 1100 credit over 24 months . They cancelled my promo and now charging me 50/mnth for phone that i traded. Biggest scam .multiple calls and agents. Been with xfinity with mulitple lines and internet as well as other family members switched from me. Would stay away from
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Good afternoon @Boprincess_30. Can you provide me some more details about your post? Are you trying to upgrade your phone?
I been having an issue
Every phone I ever fianceed I paid off and I been took with 14 pro max to long I want the 18 pro max I been calling and calling I never missed a payment ! I been with this company for years ! I need a new phone bad before this phone stopped working ! It’s really out of date !
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I can send emails to myself with the Xfinity mail app (connect.xfinity.com) and email shows up in spam, but cannot see the email in Mac Mail app!
email receiving stopped on 9-19-26, today is 9-29-26. Have been asking Grok for answers but without solution.
Impossible to state what I have tried, as I'm working on this for 3 days!!
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Hey there user_oz9bp3! I hope you're doing well and appreciate you coming through to our community with your question 🙌 Traditionally, Xfinity Mobile services are not able to be active unless you're an active internet customer or previously activate
Need services
I qualify for xfinity promoter plan i only have mobile and I was told I cannot upgrade my phone or make any changes to my account unless I live at a serviceable address. Is there any way to get services to make my address servicable?
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@user_dez9gx, We are talking about the steps taken in the original post and if you have completed the same troubleshooting steps. If you are still having this issue, then I would need to pull up your account, as your account and system may need to be
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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user_zwq5cn Please send us a direct chat message reply so that we may proceed with further assistance. Are you able to get back into your direct messages?
military unlock
This is an extremely frustrating process! I am an active service member that has been permanently assigned to a station with no Xfinity coverage at Fort Irwin. We frequently get deployed for weeks in “the box” where there is no Xfinity coverage. I read on Xfinity policy that “Xfinity Mobile explicit
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Have verified several times that my Comcast email is not being migrated to Yahoo (yet).
email receiving stopped on 9-19-26, today is 9-29-26. Have been asking Grok for answers but without solution.
Impossible to state what I have tried, as I'm working on this for 3 days!!
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@user_g9hi2a We have a self-service option for credits needed due to service interruptions. Once the service interruption is cleared we would have you go to the link here https://xfinity.com/support/ and login with your Xfinity ID. You will th
Outage credit
I have a outage at my residence and I work from home, just trying to get a credit for the downtime that prevented me from doing my shift.
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Switching to NOW Internet
I'd like to switch from Xfinity to NOW Internet. For this, I apparently need to DM to XfinitySupport, and for that, I apparently need to make a post here. So, that's what this is.
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Customer Service
One Year Expiration
My yearly internet is set to expire on November 23, 2026. I've been watching the site to find any kind of deal for renewal. I found something today that offered the same plan as I have right now, internet wise, for $70 plus taxes. That's $10 a month cheaper than what I have now. I have both Internet
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Your Home Network
user_bsmfez @XfinityFrank is not available to respond, but any one of us is more than capable of assisting you. Did you not see our last reply regarding the relocation fee of $100 to see if the request can be done?
utility box in driveway
Is it possible to move a utility box that is obstructing in my driveway? i'm not sure who to contact in your department
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email receiving stopped on 9-19-26, today is 9-29-26. Have been asking Grok for answers but without solution.
Impossible to state what I have tried, as I'm working on this for 3 days!!
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Devices
Community Best Answer
Hello user_1youtz, honestly, it depends on how the order was placed. I can take a look at that for you and help you avoid unwanted equipment charges. Going to a local store is an option, but let's try to save you some steps. Please send us a di
Will I get charged for this device?
I upgraded my Internet speed from 150 Mbps to 300 Mbps, but for some reason I was sent an XB7-T modem/router in the mail. I don't need a new modem or router. Will I get charged for this?
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Equipment upgrade needed
Got an email that said an equipment upgrade was needed
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Your Home Network
Wundrfull Thanks for taking the time to share all of those details. I can definitely help troubleshoot the connection drops you're seeing. As far as the firmware goes, we don't create firmware for customer-owned devices. The versions we
Customer-owned ARRIS G54: firmware G5X.04.20.122 drops all connections every 30 min, need firmware escalation
Posting here because Xfinity pushes firmware to customer-owned modems. I need this escalated to whoever manages G54 firmware pushes, and I need to know what changed on my line on Sept 25, 2026, when the reloads stopped. Subject: SURFboard G54 firmware G5X.04.20.122 reloads its firewall every 30 min
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Is there a flush variant of the green dome or "R2D2" style cable box in the front yard?
My driveway is extended but the smaller green pill shaped cable box affects my ability to fully use the driveway. Is there a flush cover option available that I can request? My concern is guests or anyone unknowingly striking it. I know it is it belongs to Xfinity as there was a tech in the area a f
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Customer Service

Hi there, and thanks for taking the time to post here on the community forums, user_9trjgy! Depending on when the service was cancelled, it's possible that there may have been one final bill issued for the last billing cycle the service was in use. W
XfinitySean
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Billing
The complex put in boxes over the summer and said that my service would be canceled and I am still being billed, why?
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