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Payment arrangement
I am trying to set up a flexible payment arrangement because I was told my return check fee would be $35 however I see their charging me a fee the same price as my past due bill
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Billing
Xfinity customer since 2019 and just learned they changed my 1.00 rental being rewarded monthly super dissatisfied and disappointed my children loved the 1.00 rental nights so now I'm probably gonna remove some services so we can do movie nights out
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
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Hey there user_800abd, thanks for posting about your issue here on the community forums! I'm truly sorry that the number was changed without your say so. Our team is more than happy to see what we can do to get this corrected! Please send us a direct
Xfinity landline phone number changed without consent
Xfinity phone landline number was changed without my consent. We have had this number for over 10 years. Please change it back
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Restar home service
My service is not working since 5 pm try everything desconté and reconnect cables and do not work.
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Your Home Network
Just got this notification
What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
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Hello @user_no6uc1, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you getting error messages? Are there lights on your cable boxes and modem? Have you tried troubleshooti
Fix my service!
My internet and TV have stopped working for hours and days and I can't get it fixed. I need you to fix it.
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This is ridiculous. Nothing is on channel 1261 tonight. MLB channel 407 says it's showing the Mariners game with Cleveland, but it is not . For a few innings it had the Mariners game on 1/4 of the screen, mostly without audio and with frequent random
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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Hey there user_6cd9b4, thanks for reaching out through the community forums! To get a better idea of what's happening, can you tell us which step in the process where this message is popping up?
My Disney plus and Hulu isn't working
Was told we have Hulu and Disney plus... how do you get it
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Fix my service!
My internet and TV have stopped working for hours and days and I can't get it fixed. I need you to fix it.
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Customer Service
I apologize for the confusion, I had sent a message with the steps before you sent the screenshot. We are not able to accept DMs through the forum, as a security measure to make sure no one tries anything outside of policy or ethics. The DM steps all
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
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user_nbauh3 - Great question, and thank you so much for joining us here on the Xfinity Forums! We’re happy to help. You can access Disney+ and Hulu on Xfinity by opening the apps directly through your X1, Xumo Stream Box, or Flex. Just say &lsq
dsntwb*9
I want to access Disney+,Hulu and Peacock now included for free with xfinity. How do I do that?
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I have tried this and all I get is that I need to manage the account when I don't have an active subscription. This is the message I get when I try to activate the subscription: Manage your subscription to complete account setup You are attempting t
My Disney plus and Hulu isn't working
Was told we have Hulu and Disney plus... how do you get it
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dsntwb*9
I want to access Disney+,Hulu and Peacock now included for free with xfinity. How do I do that?
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Sign-In and Account Management
@XfinityJeffB I sent you a direct message
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
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Looks like it's been resolved!
Expiration Dates for movies from premium networks aren't being displayed.
I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length
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jackm12 Thank you so much for letting us know you are still having issues. This was a known issue last week and was resolved since then, so if you are still having issues, there would be a different cause outside of the issue last week. We would be m
Dvr not recording. Shows nothing scheduled and on grid has half circle
Dvr not recording and on grid shows red circle
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Internet Connection Keeps Dropping.'
Good evening, Recently in my area there was an upgrade to the internet equipment. Ever since that uprade. our internet has constantly been dropping. It's happened twice today around 3-4 hours ago and again at around 10:20 PM EST, we already went through troubleshooting, the cables have remained unto
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Your Home Network
@user_xqr55a I just got Disney plus this week, and it’s doing the same thing as everyone else in this forum is stating. Every commercial break with 2 or more ads. Very frustrating. Only way to fix is to quit the app, and go back to it.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I would like assistance with this too please. I have been struggling to get this to work and I keep finding similar issues online going back years but no concrete solution.
user_aq0vir
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Platinum Member - No Access to Active Peacock Premium
Hello, I am an Xfinity Platinum Member. About a year ago Xfinity notified me that I had FREE Peacock Premium Subscription with my account. All I had to do was click the link in the email and it would be active. It does shows "Active" on my Xfinity account but then it goes into an endless loop when I
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