Xfinity Community Forum

We appreciate you stopping by the community forums to reach out today, user_05buf8! I'm sorry to hear the service has been out all day. If you're experiencing an area wide interruption, you can check the Xfinity App or the Network Status Map for upda

XfinitySean

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56 minutes ago

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My service connection has been disrupted all day

What is the status of my service? Has it been restored?

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Unable to cancel my service despite multiple attempts to cancel

I am extremely frustrated and this needs to be resolved immediately. I called and canceled my Xfinity service on 6/29/26, and the representative I spoke with CONFIRMED the cancellation at that time. I had no service after that date. Despite this, I have now been billed for two months of service I di

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Your Home Network

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DVR NOT WORKING

Just got my install yesterday and my DVR is still not working. I tried messenger provided my information and I never got a response from the rep after 10 minutes. Hoping I didn't make a mistake switching providers.

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X1

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Hey @user_bech7h. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see if the new address is eligible and process any needed account changes. Please send a direct message by clicking the chat i

XfinityDemitrius

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1 hour ago

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Miving

Want to end my contract. Xfinity is not in my new area

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Thanks for the clarification, user_41tva9! Since it sounds as though the tree poses an immediate threat to your home's safety, I'd advise reaching out to emergency services. We can also work to get someone out on our end, but they likely wouldn't get

XfinitySean

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1 hour ago

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Comcast Communication line almost broken

I have a tree the is laying on a Comcast line hanging over my hard waiting to snap. I am trying to figure out how to get in contact with someone from Xfinity/comcast to take car of it before it falls onto my yard/fence/shed.

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New account from retail store unlinked / Account Loop

Hi, I just signed up for a 300 Mbps plan at a retail store 3 hours ago. My online profile is stuck in a Guest state and the app says I am not an Xfinity user. I need an official employee to help me link my account. Thanks!

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Your Home Network

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user_18hucs Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

XfinityBrianH

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1 hour ago

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Cancel Service

I would like to cancel my service. We are moving, and where we are moving to Xfinity doesn’t support.

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Cancel Service

I would like to cancel my service. We are moving, and where we are moving to Xfinity doesn’t support.

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Billing

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Miving

Want to end my contract. Xfinity is not in my new area

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Sign-In and Account Management

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Thanks for taking time to post on our Xfinity Community Forums page, @user_ibjtme, and for letting us know you double-checked your connections. Can you tell me if you've had a chance to test any other coax outlets in the home, and what results you sa

XfinityAbel

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1 hour ago

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New cable box won’t start tv

New cable box starts tv connection but locks up and states “preparing yourchannel lineup but then goes no further. all connects have been checked.

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I have used both the selecting of Other Mail Account (since there is not one for xfinity/comcast and I have also just added my email address without selecting Other Mail Account and added my password.

user_x0t13j

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1 hour ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

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My service connection has been disrupted all day

What is the status of my service? Has it been restored?

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Customer Service

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@user_mdnaxs Did you follow the steps we mentioned? If so, what happens after rebooting?

XfinityLinda

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1 hour ago

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Stuck on voice guidance loop

Same issue as everyone on this forum. New box stuck on voice guidance loop during setup

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I have just gone in and tried adding imap.comcast.net to both the Incoming and Outgoing Mail Server, then I tried comcast.net omiting the imap, and then I tried my email address at comcast.net and the error message was just the same on all attempts.

user_x0t13j

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1 hour ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

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Thank you for confirming that you can access your email through Xfinity Webmail user_x0t13j. Since webmail is working, the email account itself appears to be active, and the issue seems isolated to the Apple Mail configuration. You mentioned incomi

XfinityJeniece

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1 hour ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

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Thank you lets see tomorrow as technician visit it scheduled. I don't have any hope now already two technicians visited and they are unable to resolved the internet issue

Ziya_1

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1 hour ago

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Wifi VAP is set to down

I am getting this logs and my xfinity internet giving frequent disconnection to internet. I am wondering about what is the issue as two times technician came but issue still persist. Modem got changes cabling and joint tighten and there is no heating issue in modem but issue still persist.please hel

Question

Thank you for posting on our community forums, user_ymjmla. We can help with your request. I see you already sent a direct message with your account information. We'll continue the conversation there. As a reminder, sending unsolicited D

XfinityDilary

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1 hour ago

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How to direct message to make changes on account

Need to downgrade from triple play to internet only

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user_9uqt9w Thank you for sharing the Xfinity Mobile website experience. Let's see if we can have your concern escalated to the Xfinity Mobile Escalation Team. Please send us a direct message. To send a "Direct Message" message: &n

XfinityMartyR

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1 hour ago

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After many hours spent trying, I am still not able to pay off my device in one lump sum

This has been a very strange and exceedingly bad experience, considering this is a large, multinational company. Comcast Xfinity has been refusing to let me pay off my mobile device. I have a device installment plan. Then I closed my cable and mobile accounts. During the account closure process, I w

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The link you sent is what I did and then I received the error message.

user_x0t13j

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1 hour ago

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Comcast.net email in Apple Mail

I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w

Question

Thanks for taking the time to stop by the community forums, user_r5eaat! We'll be sorry to see you go, but I can completely understand your reasoning. As my colleague XfinityCliff explained above, you can reach out to a customer representative throug

XfinitySean

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1 hour ago

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Cancel internet

I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?

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