Xfinity Community Forum

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new email account

How do I create a new @comcast email address?

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Email

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Wrong channel context playing on Telemundo hd

I have been trying to watch Telemundo hd so I can watch the World Cup while at work, but for the past week Telemundo hd has been playing jeopardy but in English. I have replicated this issue on my mobile device as well as my MacBook. The issue is not present on my actual cable box. I had a friend tr

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Xfinity Stream Website

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NEED A TECHNICIAN TO FIX LAND LINE

To whom it may concern: For the past two years I've had a horrific customer service experience. Every time I use the chat support the average waiting time is 2-4 hours a s often unresolved. Tonight I was transferred probably 10-12 times over a 4.5 hour period on top of driving to the store where the

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Customer Service

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Canceled service - continued billing

I transferred / canceled service on 5/8/26 Xfinity did not cancel the service on their end correctly. I went into a physical location to address this issue on 6/5/26. He agreed this was a problem on Xfinitys end and refunded me the payment they took out without proration cost. Now I am getting an em

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Plan

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user_40hnh2, I know this was a big change, and we thank everyone for your patience. We'll be sure to keep everyone updated if we have any news.

XfinityVianney

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6 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Cable outage on 6/3--BAD pixelation on TV channels persisting since

On 6/3 we had a complete service outage of all Xfinity services for several hours for an alleged "upgrade". Saw folks running around neighborhood working on the little kiosks and things all day, but no noticeable gain of function, or communication from xfinity before or after the event as to what to

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Channels and Programming

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user_espo4p, hello there and thanks for reaching out. I know how concerning this is when trying to access those sports. What issues are you having when trying to access the content?

XfinityQue

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6 hours ago

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ABc in 4k

Having issues watching nba finals in 4k

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If possible, could you try texting START or HELP directly to the specific 5-digit or 6-digit short-code phone number your bank uses? This often forces our network to reset its connection and resume delivery.

XfinityQuemekia

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6 hours ago

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Certain text messages/phone numbers are not coming through

Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end

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Hello @user_zkcfgf, and thanks for posting on our Xfinity Community Forum. We can definitely help point you in the right direction! While we don’t provide formal “proof” of interruptions directly through this platform, you can view

XfinityMelinda

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6 hours ago

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Interruptions

Can you provide me proof of the latest interruptions at my address

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Hey there, @user_jk2s68, thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to go over your billing concerns with you. Can you please send us a Direct Message with your full name and your full address? H

XfinityJeniece

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6 hours ago

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$100 technician visit was charged: inspite of the fact Xfinity told me there will not be a charge

Called Xfinity because of the problems with TV picture. They did some trouble shooting on the phone/remotely and told me they will send a technician: they told me there will not be any charge. Technician came and replaced the TV/xfinity box, that fixed the issue. The technican also told me no charge

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user_6cir36 Hello, are you still having issues with your streaming services?

XfinityVictor

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6 hours ago

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It won't let me activate Peacock or the other streaming apps, when I activate it I get an error

I hope it is solved and you help me so that I can activate and enjoy I hope it is resolved as soon as possible Since none of them let me activate HBO Max, Peacock, Disney, Netflix, please fix that.

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Thank you for confirming that @user_fwbfzs, I appreciate it! Have you had a chance to try resetting your cable box?

XfinityAlyssaA

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6 hours ago

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Why is abc in Spanish

I am getting abc broadcast in Spanish why?

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Only ABC Live broadcast of NBA playoffs

user_fwbfzs

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6 hours ago

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Why is abc in Spanish

I am getting abc broadcast in Spanish why?

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Good evening, and thank you for reaching out on our Community Forums to let us know that your ABC channel is broadcasting in Spanish @user_fwbfzs, we appreciate it. Is this happening on any other channels as well? Also, are you experiencing this on

XfinityAlyssaA

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6 hours ago

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Why is abc in Spanish

I am getting abc broadcast in Spanish why?

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@XfinityDemitrius Thank you, just sent the message.

user_dadfd5

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6 hours ago

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Scheduling a service appointment has been an absolute nightmare

I just move into a new home on 6/13, having transferred my service in advance. I set up my modem the next day (6/14) and, predictably: flashing lights, unable to activate service. After chatting with an Xfinity agent it was determined there were no active coax lines at this location and I would need

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Thank you for giving that a shot @user_dadfd5. We can assist in scheduling an appointment on our end. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering

XfinityDemitrius

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6 hours ago

to the conversation:

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Scheduling a service appointment has been an absolute nightmare

I just move into a new home on 6/13, having transferred my service in advance. I set up my modem the next day (6/14) and, predictably: flashing lights, unable to activate service. After chatting with an Xfinity agent it was determined there were no active coax lines at this location and I would need

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$100 technician visit was charged: inspite of the fact Xfinity told me there will not be a charge

Called Xfinity because of the problems with TV picture. They did some trouble shooting on the phone/remotely and told me they will send a technician: they told me there will not be any charge. Technician came and replaced the TV/xfinity box, that fixed the issue. The technican also told me no charge

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Billing

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Thank you for reaching out to our team. If you are still experiencing any service issues I will be happy to look further into that from here.

XfinityJohnG

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6 hours ago

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Internet service interruption

I have no internet service.

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Hey @user_dadfd5, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out and share your experience. Do you happen to have our handy Xfinity App? From with the Xfinity App, you can con

XfinityDemitrius

commented

6 hours ago

to the conversation:

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Scheduling a service appointment has been an absolute nightmare

I just move into a new home on 6/13, having transferred my service in advance. I set up my modem the next day (6/14) and, predictably: flashing lights, unable to activate service. After chatting with an Xfinity agent it was determined there were no active coax lines at this location and I would need

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Interruptions

Can you provide me proof of the latest interruptions at my address

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Customer Service

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