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Setting up a new internet box
I plugged the new box in, my service still not working.
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Your Home Network
Service Cancellation Without Calling Xfinity Support
I have been a Comcast/Xfinity customer for 19 years, and have had quite a few issues over the past few years, so I have switched to Verizon Fios. I do not want/need any offers or "solutions" to keep me as a customer. All I want is to cancel my service. Thanks you.
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Customer Service
Olympics USA 4K
New USA4K channels have shown up on my X1 (1362/63). Their content matches the Olympics content on regular USA starting Friday Feb 6. But, the 4K channels do not show the Olympic events on Feb 5, the first day of competition, even though they are on the regular USA program listings. Does that mean 4
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Channels and Programming
Would like to purchase battery for Pro WiFi extender
I would like to purchase the battery backup option ($60) for my XFinity Pro's WiFi Extender, but there is no option to do so in the app or the website.
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Customer Service
@cleviridge Thanks for reaching out to us on your concerns on the Next generation speeds, this link https://www.xfinity.com/network#faq is a great resource on the next generation construction process. Feel free to reach out to us anytime and
Upload Speed
I recently signed up for an Xfinity xFi internet plan (1gbps) and while the download speeds are largely exceptional, I have been having trouble getting good upload speeds. I'm using an Xfinity-supplied modem (XB8). I'm also using a direct ethernet connection to my gaming device (cat6 eternet cord, g
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Looking at the Console of the raw page javascript, I see this, a syntax error is reported. If I look the code itself, I can see there is code for the button, perhaps this syntax error prevents it from displaying? jquery-migrate-1.2.1.js:21 JQ
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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[Removed: Personal info]
Remove the old modem from Comcast account
Please help to remove the old modem from Comcast account so I can give it to my parents.
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Admin Tool access was already enabled in the app. I disabled it and selected Save, then I enabled it and selected Save. I refreshed the 10.0.0.1 page, no change. I logged out of the 10.0.0.1 page and logged back in, no change, togg
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Absolutely not. While the admin page allows for about 50-80% of the functionality that it used to, it blocks critical aspects and is so much more painful to use than other such pages. For example, the admin page doesn't allow changes to the SS
Skip the XFINITY app
How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.
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@kr123 The option to toggle On/Off bridge mode through 10.0.0.1 webpage requires you to complete the following troubleshooting steps via the Xfinity app. 1. Open the Xfinity app on your phone.2. Go to the WiFi tab (bottom).3. Select View WiFi equip
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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How to use $1 movie rental offer
My account was recently upgraded to diamond status and I want to use the $1 movie rental offers clearly listed as a benefit perk. When I access the benefit portal, I do not see this perk. How do I get it?
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Customer Service
user_fec4tv You might want to look into chatting with our Customer Security Assurance team on that, so they can guide you through how to secure the account. You can visit them here https://spa.xfinity.com/help/network-abuse?faq=report-online-harassme
Removing a secondary user, prompted error that a payment is scheduled
I am trying to remove a secondary user that no longer lives in the account address but am getting prompted an error that reads a payment is scheduled and I cannot change their permissions or remove them.
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Good afternoon user_cyyns0. I will be more than happy to look into this for you. I will need some additional information to better assist. Please send us a direct chat message with your full name and complete service address to “Xfinity S
Utility box uncovered
I have submitted two tickets at least before about the curb side utility box issue. The lid is not secured in is several inches off of the base. I cannot get it to go back on so someone needs to either repair or replace it or maybe they know how to get it on, but it seems warped or something. The or
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Hello wizard122098 Thanks for reaching out. This has been an ongoing issue with Disney+ and has been reported to be impacting more that just Xfinity boxes. While we don't have an immediate solution with the issue appearing to be on the Disney side of
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello @user_q81hre, thank you for taking the time to leave a post. Truly sorry for the frustration and confusion you’ve experienced while trying to get help with replacing your Xfinity Home smoke detector. If you could send our team a dir
Failing Xfinity Home Smoke Detectors and no plan for replacements!
After cancelling these smoke detectors from their product line more than 2.5 years ago, there still is no apparent plan to bring them back to market. For a provider to abruptly stop selling these life-safety devices without a plan to reinstate them is woefully inadequate. Although Xfinity claims the
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Utility box uncovered
I have submitted two tickets at least before about the curb side utility box issue. The lid is not secured in is several inches off of the base. I cannot get it to go back on so someone needs to either repair or replace it or maybe they know how to get it on, but it seems warped or something. The or
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Customer Service
Hello @user_1nwepv, thank you for taking the time to leave a post. Sorry for the confusion. I know how exciting it is to get new Diamond rewards, and it can be frustrating when a perk you’re expecting doesn’t show up where it should. Xfin
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How to use $1 movie rental offer
My account was recently upgraded to diamond status and I want to use the $1 movie rental offers clearly listed as a benefit perk. When I access the benefit portal, I do not see this perk. How do I get it?
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