Xfinity Community Forum

Thank you for letting me know u/mistyland. I would like to see if there was any update or a ticket opened for the account change request. Please send us a [Modmail message]( https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) wit

XfinityAbby

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38 minutes ago

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Account Change Request

I submitted an account change request for the account ownership/primary user to change to myself due to the account holder being deceased. The request was submitted on 7/16 and I have not heard any update since. I cannot see the ticket's status because I do not have permission to do so as I am curre

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I completely understand how frustrating it is to be stuck in a loop trying to reach a live agent over the last few days. That is not the experience you should have when you just want a simple answer about your service plan. I am here for you and I pr

XfinityQuemekia

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40 minutes ago

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CHAT WITH AN LIVE AGENT

I have tried several times and over several days, but I am always unable to connect to a live agent regarding service plan.

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I have rebooted the box Many many times. Before the pairing and after the pairing. Starting to think that there is something wrong with whatever ‘talks’ to the voice button is broken.

user_nyk0pe

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41 minutes ago

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Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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I will be more than happy to address your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes

XfinityDuron

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43 minutes ago

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Student discount and mastercard gift card not applying to my order

I am moving to a new apartment on august 1st, and I am interested in the 1 gig plan. The xfinity.com/student site states that the 1 gig plan will be $50 per month. My account is verified as a student yet the discount is not applied to my order, as it is still $60/month and does not list the student

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@user_p63qko,Thank you for your feedback, and we do our best to accommodate all customers preferred payment methods, and that's why we supply kiosks at our stores for you to make a payment yourself with self-service. I would be more than happy to pul

XfinityChelseaB

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44 minutes ago

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xfinity Customer Service and Payment

xfinity Customer Service is terrible. I had an issue with my payment account. When I discovered that I could not contact a human being using chat or find an email address where I could contact a human being, I went to the xfinity store to pay the bill in cash. Well, they don't handle cash at the xfi

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Wake up! Call me! *****************************

user_p63qko

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44 minutes ago

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xfinity Customer Service and Payment

xfinity Customer Service is terrible. I had an issue with my payment account. When I discovered that I could not contact a human being using chat or find an email address where I could contact a human being, I went to the xfinity store to pay the bill in cash. Well, they don't handle cash at the xfi

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no reply? i even request "Customer Support"? you all don't know how respond because you're wrong.

user_p63qko

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45 minutes ago

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xfinity Customer Service and Payment

xfinity Customer Service is terrible. I had an issue with my payment account. When I discovered that I could not contact a human being using chat or find an email address where I could contact a human being, I went to the xfinity store to pay the bill in cash. Well, they don't handle cash at the xfi

Question

Have you tried refreshing the cable box, before trying the steps to unpair/re-pair?

XfinityQuemekia

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45 minutes ago

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Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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Redeemed benefit not showing under Purchases

I redeemed a benefit for the movie Inception over a week ago. It never appeared under Purchases on the Xfinity Stream app. Now in my account it says the reward has been “completed.” How do I get the movie to show up so I can watch it?

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Xfinity Stream Website

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Hello @user_ndplwa, and thanks for posting here on our Xfinity Community forums! To help us better understand your concern, could you share a few more details about what information you're looking for? For example, are you trying to verify something

XfinityCliff

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46 minutes ago

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Help

Can get the truth about my cell phone

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Good evening, @user_9igka6! Thank you for taking the time to post on our Xfinity Community Forum! We understand how frustrating it is when the Xfinity Stream app isn't working as expected on a new TV, and we appreciate you bringing this to our attent

XfinityMelinda

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56 minutes ago

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Xfinity app feeezes

I am another customer with the xfinity app having the freezing issues on my new Samsung TV. I have no issues with other streaming apps on the same TV. Please fix the bug that is affecting us. Your service is not cheap and we deserve and expect more from your company.

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sure. The Remote is Xr15

user_nyk0pe

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56 minutes ago

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Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

Question

I'm so glad to hear that your power is back on, but I'm are incredibly sorry for the extra hassle of your TV not working right afterward @user_g0u9im! We know how frustrating it is to be without your TV, and we want to get you back to watching your f

XfinityQuemekia

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58 minutes ago

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Internet issue

Power outage resolved but TV not workinh

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Good evening user_89oaym thank you so much for reaching out here via our Xfinity Forums and letting us know about your recent experience. We'd love to do all that we can to assist. Please send a direct message by clicking the chat icon in the

XfinityAlfonso

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1 hour ago

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XFINITY Support Offered a New Plan and Refuses to Apply It

My bill was raised to absurd amounts after the promotional deal that was supposed to be price locked for five years expired after a year. XFINITY Support after persistently contacting them applied a new offer of $185/month and it would include 2000mbps and 185+ local channels (top TV plan) They said

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CHAT WITH AN LIVE AGENT

I have tried several times and over several days, but I am always unable to connect to a live agent regarding service plan.

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Billing

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I have not received an e-mail to do that. I initially submitted the documents using Xfinity's bereavement page/form.

Mistyland

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1 hour ago

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Account Change Request

I submitted an account change request for the account ownership/primary user to change to myself due to the account holder being deceased. The request was submitted on 7/16 and I have not heard any update since. I cannot see the ticket's status because I do not have permission to do so as I am curre

Question

U

Student discount and mastercard gift card not applying to my order

I am moving to a new apartment on august 1st, and I am interested in the 1 gig plan. The xfinity.com/student site states that the 1 gig plan will be $50 per month. My account is verified as a student yet the discount is not applied to my order, as it is still $60/month and does not list the student

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Billing

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if i cannot talk to a real person when i want to, then you all will be fired. i talked to someone and they said my account was good until the end of the month. i did what i said i would do, so now where are you at? how about you check that?

user_p63qko

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1 hour ago

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xfinity Customer Service and Payment

xfinity Customer Service is terrible. I had an issue with my payment account. When I discovered that I could not contact a human being using chat or find an email address where I could contact a human being, I went to the xfinity store to pay the bill in cash. Well, they don't handle cash at the xfi

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Hello @Mistyland thank you for taking the time to reach out. I do understand how this can be frustrating. Did you get an email to upload the necessary documents to have the account changed over?

XfinityAbby

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1 hour ago

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Account Change Request

I submitted an account change request for the account ownership/primary user to change to myself due to the account holder being deceased. The request was submitted on 7/16 and I have not heard any update since. I cannot see the ticket's status because I do not have permission to do so as I am curre

Question

Alright, thank you. Let's dig a little deeper and see what we can do. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support&r

XfinityAlfonso

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1 hour ago

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MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

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