Xfinity Community Forum

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Afraid it isn't working yet. I've been de-provisioned from the XER10 but the ONU is trying to authenticate my router as I'm seeing EAPOL 802.1x traffic

user_wnclq1

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54 minutes ago

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B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

I’ve had the worst service for part of last month June and this whole month of July always the same problem and I want someone to help me be credited for these disruptions I have photo and details recorded and photos everytime is been out and it is m

zoom3zoom

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55 minutes ago

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Outage credit

My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa

Question

user_smuhof Thank you for taking time out of your day to share the resolution you found for anyone else in the Community Forum that might experience something similar going forward :). You can connect with a dedicated NOW specialist here: https://www

XfinityEmilyB

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57 minutes ago

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K

Xfinity Stream app not showing LiveTV channels, only TV GO channels

**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a

Question

Hi there, @user_hqlpgd ! I'd be happy to assist you with your TV streaming cancellation. Please send me a DM with your full first and last name and complete service address so I can securely locate your account and review your service options. For yo

XfinityRichard

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1 hour ago

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Cancel TV

I need to cancel my TV streaming

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I heard today that this could be a problem with the application provider (HBOMax). According to Xfinity they are trying to resolve this with HBOMax and we should get a credit for lost service. Now take that with a grain of salt, after hearing all of

J_LaViola

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1 hour ago

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U

Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

Question

user_fs15cq thank you for using the Xfinity Community Forums page to reach out today. I understand that your bill was much higher than anticipated, so let's see what exactly is causing the discrepancy. Please send us a direct message with your full

XfinityMarcus

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1 hour ago

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U

Increase in Monthly Charges

I am being charged $224 a month sometimes when my plan should be $144

Question

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Cancel TV

I need to cancel my TV streaming

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Customer Service

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U

I have this exact same issue and I'd like to know how it was resolved.

user_uhetzg

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1 hour ago

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U

Peacock Activation Not Working

Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no

Question

U

Increase in Monthly Charges

I am being charged $224 a month sometimes when my plan should be $144

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Billing

8

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U

turn off

I am moving out of my apartment in Tallahassee and need to turn off the internet.

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Sign-In and Account Management

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Hello @user_74g15s! Thank you for reaching out to us on our Xfinity Community Platform! Thank you for bringing this to our attention, and great job not clicking the link in that email. We always encourage a safety-first approach when it comes to unex

XfinityMelinda

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1 hour ago

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This came in my inbox and I want to make sure its not a scam

[Edited: “Personal Information”] MyXfinityEmail® Important Security Maintenance Dear users, We have apprised you of the substantial modifications to our Terms of Service, Security, and Privacy Policy. It is essential to be aware that, as of today, older versions of your email account will be deactiv

Question

It should display a direct message icon in the top right corner of the page.

XfinityJon

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1 hour ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

Question

Hi there @user_nhk86c Thank you so much for reaching out. I'll be happy to assist. Have you already requested a service transfer to your new address?

XfinityDemetrise

commented

1 hour ago

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U

Verizon kit at new address

My new address has a Verizon box connected to a Verizon router, can I just disconnect and plug in my Xfinity gateway I am taking with me from my current address? Or do I need an engineer?

Question

U

Don’t see where to dm you

user_33dpd2

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1 hour ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

Question

U

I am signed into both under my one email account

user_33dpd2

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1 hour ago

to the conversation:

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

Question

In order for me to check on those from here I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. • Click "Sign In" if necessary • Click the "Direct Message&r

XfinityJohnG

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1 hour ago

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U

Pixelation for a while now. Tried resetting boxes

Pixelation is driving me crazy

Question

U

This came in my inbox and I want to make sure its not a scam

[Edited: “Personal Information”] MyXfinityEmail® Important Security Maintenance Dear users, We have apprised you of the substantial modifications to our Terms of Service, Security, and Privacy Policy. It is essential to be aware that, as of today, older versions of your email account will be deactiv

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Customer Service

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Email activity

I cannot get into my email!!!

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Devices

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U

If you can check remotely that would be fine!

user_umvu1n

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2 hours ago

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U

Pixelation for a while now. Tried resetting boxes

Pixelation is driving me crazy

Question

U

Wireless boxes

I’m constantly having to unplug and reboot my wireless boxes when I have a blue screen on my tv.

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X1

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