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Thanks for clarifying, user_le8l7b! As other users have mentioned in this thread, this is now a known issue, and our engineering teams are actively working towards getting it resolved. We don't have an ETA at this time, but we'll be sure to circle ba
Recorded shows
Cannot watch shows that are still recording, if you hit the time line it reverts back to the beginning and it’s pissing me off
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Good afternoon Farmer_Engineer. You have reached the right team. I can assist you with looking into your equipment change. I will need your account information to assist further. Please send us a direct chat message with your full name and c
How to replace the XER 10 my own equipment
I am looking for any up to date information on replacing the XER10 with my ubiquiti UDM. The buried fiber was just connected. I had to get through the AI bot with a safety issue for them to finally send someone for that. The technician did not know anything about routers. I called again and the huma
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Check ticket status
Hi there - how do I check the status of an open ticket? I have the ticket #
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Getting Started
Using an Amazon Fire Stick on my tv, the Xfinity is stuck on Tvgo. How do I correct that?
Xfinity stream app is stuck on tvgo when I’m at home
I use the xfinity stream app on Apple TV 4K all new updates and it says I’m not on my home network. I have it hardwired and it still says I’m not on my home network. The app works on every other phone and iPad but not on the Apple tv
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I've had the same issues after switching from Verizon. Tried all of the above and then some. I was told issue was with apple and to contact them. I did and apple advised that RCS is a carrier-provided service and I need to contact them. At this point
RCS waiting for activation issue on iPhone and Xfinity Mobile
I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin
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I'm also seeing the same thing, where I signed up and there was no 125 deposit fee, but its saying that there is one now in my email after I signed up with my bank account instead of credit card.
Unexpected $125 deposit added after sign-up (showed $0 at checkout)
Hi everyone, I signed up for a new internet plan online yesterday, and during the entire checkout process, the total due today explicitly showed as $0. However, when I received the confirmation email shortly after, it stated that I have a $125 deposit required on the account. There was zero mentio
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Recordings and live TV not showing on app
I can’t view my recordings and live TV. Only TV Go channels are there. This is my iPhone and iPad. Logged out and have current app and software
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Xfinity Stream App
Recordings and live TV not showing on app
I can’t view my recordings and live TV. Only TV Go channels are there. This is my iPhone and iPad. Logged out and have current app and software
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Xfinity Stream Website
The response from xfinity is totally unacceptable. I also subscribe for local sports and now find none are included. To not contemplate a reduction in fees shows that the company is not customer oriented
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Xfinity stream
Hi, on my Xfinity stream it isn’t showing my Basic tv channels and I’m not sure why.
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Xfinity Stream App
Hi, @user_84qbto! Thanks for signing up for our services! Welcome to the family! We would be happy to check on your Xfinity Mobile line to ensure the port is completed and everything is good on our end. You can also sign into your account to view you
Phone service
I took Service out with you guys last month and I and I change from Verizon to you guys and I thought they had taken care of everything for me at that time. Canceled my service with Verizon and started my service with Xfinity but I still getting a bill from Verizon. I need to know what’s going on.
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Xfinity stream
Hi, I’m trying to use my Xfinity stream and it’s not showing my basic cable stations
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Xfinity Stream Website
Request: Gigabit x10 availability check and site survey
Hi, I'd like a Gigabit x10 availability check and site survey for my service address. My 1.2 Gig plan is limited to 35 Mbps upload because my node hasn't been upgraded, and I need much higher upload. I'm new here and don't see the direct-message option, so could an Xfinity employee please message me
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Your Home Network
Unable to retrieve itemized device payment receipt
After paying off my mobile device and ending my mobile line, I am unable to login to my xfinity mobile account to see any statements or device payment details. I need a receipt of my device payment showing the details of the phone, payment and phone number.
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Devices
Hi there, and thanks for reaching out here on the community forums, user_gjqqyg! We'd be more than happy to help, but can you provide some more detail about the settings you're looking to adjust?
How do I find page with changing some settings?
How do I get to the page where I can adjust the settings and pages?
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New set box won’t rewind
We have a new XRE type set box, but the rewind feature does not work. We get an error message that it isn’t supported. We’ve tried doing the system update, restarting, unplugging and plugging back in and none of these resolve the issue. We pay a lot of money for cable service and frustrated by this
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X1
Thanks for meeting us here in our community, @user_travelr0. You've reached the right team for assistance. Welcome to Xfinity Mobile. Can you please clarify? Are you not able to make phone calls? We look forward to hearing from you.
ICON
Where is the icon to tap to make a call and to send txts. And why is there a section on my Xfinity account that says last step transfer number??? I have an activated xfinity mobile # now so.... help!!!
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user_2jey5a thank you for using the Xfinity Community Forums page to reach out. I understand that you would like to make a change to your account services. We can assist you with this. Are you anticipating a move to a new location by chance? Please
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Cancellation
Hello, I am requesting immediate cancellation of all services on my Xfinity account. I have repeatedly attempted to cancel online, but the website provides no functioning cancellation process. I do not want a callback, retention offers, or a change of plan. Please have an official Xfinity representa
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