Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (547.6K)
How to cancel home security service if never got set up
How do I cancel my home security service. I never got the equipment installed. I’ve been paying a bill For something I don’t use
Question
•
Devices and Equipment
Okay, yeah I think the report with the truck number should be enough for you guys to investigate. Thank you for listening to my concerns.
Reckless Driver
Good morning, im writing to let you know that driver 190675 in Lewiston, ME is very reckless driver. This isn’t my first encounter with this truck, we drive the same stretch of route 196 daily and the individual constantly speeds, cuts off other drivers, intimidates and tailgates people on the road.
Question
Xfinity stream app update on lg tv
This update gas got to be one of the worst! (11/9/2026) Absolutely frustrating enouph to consider changing services. Lost the ability to view only favorite channels. Now i have to scroll through every channel to get to what I want to watch, even the replica channels. Please change this or give an op
Question
•
Xfinity Stream Website
@user_aakcbb That's great to hear. Thank you for sharing your resolution.
Existing CableCARD dropped pairing - need Data ID updated by Tier 2 specialist
I have an existing, active Motorola CableCARD on my account that dropped cryptographic pairing, resulting in a V58 error. My other three CableCARDs work without issue. Phone queues are routing to general agents who do not have headend tool access.Phone support incorrectly told me to visit a store. I
Question
New Samsung TV streaming app is a step in the wrong direction
My XFinity streaming app on my Samsung TV updated itself today. The new app is not very good. Sadly. My initial list of gripes are: 1) I wasn't able to find my favorite channel list, or filter the massive list of available channels in any meaningful way. 2) Getting to the recently watched channels n
Question
•
Xfinity Stream Website
[Edited: added additional sentiments] @Latoque I appreciate you moving this post, and bringing the billing concern to my attention. Hello, @user_f2zpzp thank you for reaching out over Xfinity Forums. When my billing increases I'm concerned also, an
Why did my xfinity bill jump from $50 to $70/month
Why did my xfinity bill jump from $50 to $70/month? I’m a PhD student and got the $50 plan/month. Why did my bilk suddenly jump to $70? I haven’t received any notification for this? At least give me a chance to cancel the service instead of suddenly increasing the bill. This is not acceptable.
Question
Thank you for reaching out to our team about that transfer and promotion issue. I know how crazy any move can be, and I will be happy to look at the new account from here. In order for me to do that I will have to ask you to send me a direct message
I'm being charged double what I am supposed to pay and for installation that should have been free
I recently moved and transferred service. Prior to doing the transfer online I called and was told my bill would stay the same and installation would be free. I signed up and received emails confirming the price for 12 months and free installation. A month after I moved I got a bill for roughly $220
Question
@user_sqco03 O/k we've seen some posts here recently indicating that they have now blocked the end user from accessing the modem component's RF signal error log entries in the XB10 gateway devices. Sorry. A BIG mistake in my opinion...... The sign
The problem I had earlier is back
https://forums.xfinity.com/conversations/your-home-network/frequent-comcast-xfinity-internet-disconnections-xb10-gateway-in-bridge-mode/6ae56a63ee6d4fc48c6a8ec3?commentId=6af1b17681a26211acf10496 I really need some help here.
Question
Howdy amusurlian 👋 I appreciate you stopping by our community and even more so for you being a member of the Xfinity family! I'm hoping your new unit build goes as smoothly as possible for a project of that size, but we'd be happy to evaluate the pr
Serviceability Request for a new ADU at an existing residential property.
Hello, I am an existing Xfinity customer in San Jose, CA, and I am currently building a new Accessory Dwelling Unit (ADU) on my residential property. I am NOT requesting a new internet subscription or a separate account at this time. I need assistance coordinating the installation of the underground
Question
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
Question
•
Xfinity Stream App
@XfinityJustinC It was the Samsung S26 Ultra 512 G in Cobalt Violet. This was an upgrade to an existing line.
Phone Upgrade Discount Changed After Contract was Approved and Now Not Being Honored
Upgraded one of my cell phone lines on my Xfinity account. There was a $300 discount for upgrading the phone (without a trade-in) that would be spread across the 36 months contract. I approved the contract and have copies of the transcript discussion with the representative confirming the discounted
Question
@warblah1 Thank you again for giving us the opportunity here at the Xfinity Forum to resolve your issue. I hope you and your family enjoy the extended version of the Lord of the Rings and glad to hear you are enjoying Peacock, too!
today's xfinity free movie reward, lord of the ring:fellowship of the ring extended edition, redeemed as theatrical edition instead?
Claimed it and got the regular edition instead, which i already had. Apparently other people had same issue. Anyway for you guys to fix it? Thx
Question
Thank you for reaching out to our team with your feedback and advise on setting up those other accounts. If you ever need us to look at any account or service issue we are very happy to assist you here in any way.
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
@user_qldjdo thank you for reaching out over Xfinity Forums. I completely understand wanting to have the missing $300 Xfinity Mobile device discount over 36 months applied to the account. I appreciate the detailed information you've provided so far,
Phone Upgrade Discount Changed After Contract was Approved and Now Not Being Honored
Upgraded one of my cell phone lines on my Xfinity account. There was a $300 discount for upgrading the phone (without a trade-in) that would be spread across the 36 months contract. I approved the contract and have copies of the transcript discussion with the representative confirming the discounted
Question
If Favorites are available on mobile devices, then tell me how to select my favorites. I’m on my iphone and I cannot figure out how to do so.
Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to
Question
user_5ygbv3 Thank you for reaching out to us over our Xfinity Community Forums. Our team would be more than happy to review your account, and see what promotional options may be available to you at this time. We may uncover possible Mobile savings fo
home internet expensive
Hello. my offer is expired and i passed from 75$ to 135$. what i can do for go down a little bite with the price
Question
user_ogkb43 Thank you for reaching out! Yes, that would be quite distracting. We can have another TV box shipped out to you, or you can exchange the one you have at a local Xfinity Store. If you would like us to ship one out, please send
Xfinity Cable Box making humming noise
hello, our Xfinity cable box has been making a humming noise for several weeks now. It’s gone to the point where it’s become very distracting and we can no longer enjoy any of the content on the television. If possible, we’d like a new one shipped.
Question

user_cszcce Was the channel previously provided and is now coming up with an error? I am not seeing any reports that the channel was moved to a different channel lineup and is available under the TV Plus and TV Premium lineups ( or Popular and Ultima
XfinityThomasD
commented
46 minutes ago
to the conversation:
0
0
TV
Why Syfy is not include in my TV package.
Question