Xfinity Community Forum

Request to Escalate to Executive Customer Relations/Executive Resolutions

I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.

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Your Home Network

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Thank you for bringing this to our attention @user_a7nir1! We appreciate you sharing the steps you've taken thus far. At this time, we'll need to review the account, prior interactions, and the tickets related to the issue. Please send us a direct

XfinityAldrik

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2 hours ago

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Account / identity Verification backend issues

Hello, I am trying to surprise my wife by upgrading her phone to the iPhone 17 pro. I went to log into my account to change her data plan and trade in the device, only to receive multiple errors. when I click on change data plan, I get an error saying that I cannot make changes as I have a pending c

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user_if36s7, the offers online would be the same as we have available on our end. I can help on my end, but I'd have the same plans to be upfront. If you'd like more hands on help, you send me a direct message. You can start by clicking the chat icon

XfinityVianney

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2 hours ago

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Returning Customer, New Student Trying to Reduce Bill

My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a s

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Account / identity Verification backend issues

Hello, I am trying to surprise my wife by upgrading her phone to the iPhone 17 pro. I went to log into my account to change her data plan and trade in the device, only to receive multiple errors. when I click on change data plan, I get an error saying that I cannot make changes as I have a pending c

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Sign-In and Account Management

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@BruceW Thanks. I’ve already completed the basic troubleshooting and captured the failure while it was happening: LAN/10.0.0.1 remained reachable while Internet was down, and on one outage the XB7 showed upstream Not Locked and Modem Status Disconne

user_10jjay30

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2 hours ago

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Repeated intermittent DOCSIS outages – LAN stays online while Internet drops

I’m having repeated intermittent Internet outages on an XB7 (CGM4331COM). Wi-Fi/LAN stays working and 10.0.0.1 remains reachable, but Internet connectivity drops and the gateway sometimes turns red. During the latest outage, 10.0.0.1 responded to ping while 1.1.1.1 did not. On Aug. 22 I captured ano

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Hello @user_e371xn, and thank you for reaching out to us on our Community Forum! You've come to the right place to gain the help you need in making changes or canceling your services! Of course, we'd hate to see you go! Normally, customer's can gain

XfinityMelinda

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2 hours ago

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Cancel service

I need to cancel service for my account.

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Hi there, @user_bxpa2d! Thanks for taking the time out of your day to get things in place to port your phone. I have all the information you need. This link shows how to turn Number Lock off, https://www.xfinity.com/support/articles/activate-number-l

XfinityRay

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2 hours ago

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Phone

Hi I need an port protection unlock

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Cancel service

I need to cancel service for my account.

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Customer Service

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I have—the promotions and plans I saw for myself as a returning customer are over double what I've been paying, so not quite in my ideal price range.

user_if36s7

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2 hours ago

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Returning Customer, New Student Trying to Reduce Bill

My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a s

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user_if36s7, Thank you for reaching out and creating a new post. I hope you are doing well today. The student offers are indeed for new customers, so they wouldn't be available for your existing account. That said, you can find the promotions availab

XfinityVianney

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2 hours ago

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Returning Customer, New Student Trying to Reduce Bill

My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a s

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@XfinityDilary Thank you. I’ve tried new cables and changing ports. Nothing has worked so far. Much appreciated!

user_ga3t5r

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2 hours ago

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Audio issue

Audio on my tv constantly fades in and out. Running tv speaker on HDMI. Wireless cable box. I’ve tried unplugging and rebooting and done a system refresh. Anything else I might try? Thank you.

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Returning Customer, New Student Trying to Reduce Bill

My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a s

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Billing

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WiFi setup

Everything is set up but modem kept going from green and yellow color all night. So I ended up calling in a technician after my modem stayed blinking green. Thankfully someone was able to fix the problem

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Your Home Network

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user_2at5bk, I see you are having some trouble with activation, and I'm sorry to hear that. To confirm, have you completed the following steps listed here: https://www.xfinity.com/support/articles/peacock-premium-offers? Please note, the process can

XfinityVianney

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3 hours ago

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Peacock activation

Cannot activate Peacock says try again later and try it for two days now I’m saying ads

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I have already tried both the Xfinity app and Xfinity Assistant. Unfortunately, I cannot find any option in the app to chat with a customer representative. When I tell Xfinity Assistant that I want to cancel my service, it only gives me the option to

user_9db98k

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3 hours ago

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Cancel internet

I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?

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Im having the same issue. Im disconnecting from online games and my router reboots on its own. I even spent $315 on a nighthawk. Had multiple techs at my house that say everything is fine. I pulled him a chair and ket him see what is happening. And s

user_znszqx

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3 hours ago

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Unplayable gaming. Tried every solution I can possibly do on my end.

Hello, Problem I am getting frustrated because for about a month now I cannot play specific games, for example, Overwatch. I get constant disconnections, and it completely drops the connection on that device. Solutions I have tried I have an Ethernet cable connected Restarting the router multiple ti

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We never want your appointments to be missed out on user_b4t0gn, so I'm sorry to hear about your experience and appreciate you coming to us with it. Above all, we want to make sure your services are able to be installed as soon as possible. Did you n

XfinitySeth

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3 hours ago

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FAILURE TO SHO UP

I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this. Under the Comcast Customer Commitment

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Frequent internet drops on wi-fi and ethernet

Three weeks ago I began experiencing 2-minute internet drops every 10 minutes. Devices on the wi-fi would drop, my ethernet-connected PC wouldn't load pages, and pinging the DNS server showed that there were many timeouts. Pinging my modem showed that there were no errors between my computer and the

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Your Home Network

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You have absolutely reached the right place for help @user_e2krrl, I can take care of this for you right away! We want your phone service to work exactly the way you want it to, so disabling your voicemail is no problem at all. If you could send ou

XfinityQuemekia

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3 hours ago

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I don't want my calls answered or recorded by xfinity voicemail

please disable voicemail on my account

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I live in the New Horizon Senior Living Community in Marlborough, Mass. In a recent meeting of staff and residents, the question was asked: What is your major problem living at New Horizons? The answer given was Comcast service no-shows.

user_b4t0gn

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3 hours ago

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FAILURE TO SHO UP

I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this. Under the Comcast Customer Commitment

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