Xfinity Community Forum

user_0d61b8, Perfect. While we have you, do you have any additional service issues or billing concerns we can address today?

XfinityGabriel

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2 hours ago

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I would like to speak with an agent a real human being

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@user_vnlv02 Thanks for reaching back out, I show we responded to you in the direct message 7 days ago, but you haven't responded to us. Go ahead and send me another direct message and I'll be happy to assist you Here are the detailed

XfinityOrlandoM

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2 hours ago

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U

Bill increase

I went from $75 to $115 per month. Why did this happen?

Question

U

Maybe I'll look for another service

user_vnlv02

commented

2 hours ago

to the conversation:

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1

U

Bill increase

I went from $75 to $115 per month. Why did this happen?

Question

U

Not. None of this was resolved and direct message didn't work .

user_vnlv02

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2 hours ago

to the conversation:

0

U

Bill increase

I went from $75 to $115 per month. Why did this happen?

Question

U

Yes everything is now working.

user_0d61b8

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2 hours ago

to the conversation:

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U

I would like to speak with an agent a real human being

Question

Thank you again for reaching out. We are very glad that we were able to get your Peacock issues fixed. If there is anything you need in the future, please let us know. Take care!

XfinityBenjaminM

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2 hours ago

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M

Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Credit Escalation Review

On October 11, I went the my Xfinity store in order to upgrade my phone. As the process was nearing completion, I was advised by the Sales Consultant, Jackson, that I would need a Credit Escalation Review before I could get the new phone. He provided me with written details of the upgrade and indica

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Plan

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Perfect, we are excited to work together. Please send us a DM with your name and address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start new conversation"

XfinityJorge

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2 hours ago

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Urgent Executive Escalation – Canceled iPhone Preorder, Identity Verification Failures, Contradictory Information, and Financial Impact

To Xfinity Mobile Executive Customer Relations, I am requesting immediate executive-level intervention regarding an ongoing issue involving my canceled iPhone Duo preorder, unresolved identity-verification errors, and an extremely frustrating customer-service experience. I have been a Xfinity Mobile

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Free mobile line showing $46 charges in next bill

I am trying to sign up for my Free mobile line, but it’s showing $46 charges in next bill

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Getting Started

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Intermittent drops several times a day; ingress on 471–507 MHz downstream channels (Hitron CODA56)

For about the past week the internet has dropped several times a day, each time for 30–90 seconds. I use my own modem, a Hitron CODA56 on firmware 7.3.5.3.2b1, connected to a UniFi gateway that logs every drop and fails over to a cellular backup. I’ve ruled out my own equipment and the modem’s signa

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Your Home Network

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Good morning @user_968s50 Our engineering team is aware of the issue and is actively working on a resolution. There are no new updates at this time, but any additional information will be shared as it becomes available.

XfinityJoe

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2 hours ago

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Cannot fastforward a DVR recording while it is still recording.

First, let me say that this feature used to work. Second, I have seen many posts about this issue in your Forum, but no solution has been provided. While a program is being recorded on the XFINITY STREAMING App on my LG TV, I cannot fast forward the program. I have to wait until the program finishes

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I’m having trouble accessing apple TV. I see I’m not the only one to be caught in the endless loop

Sign in is accepted, but get a “ try again later” message.

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Channels and Programming

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@user_rypzxz I'm glad to hear this issue has been resolved. Please contact us if you have any additional questions or concerns at any time, we're available 7 days a week. In the meantime, stay safe and enjoy the rest of your day!

XfinityRaul

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3 hours ago

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WiFi is going in and out

Hello, WiFi in my building/area has been going in and out for the past few days. I’ve seen Xfinity trucks out here working but it seems like the problem is getting worse! One of the men in the trucks said they’re working the problem. How long is this issue expected to last?

Question

@user_1mtic4 Recordings stop, start and refresh constantly. Many times when attempting to watch a program recorded on my DVR, the show audio and sometimes video will stop, start and refresh. Very frustrating! What is the solution to this is

XfinityGabriel

commented

3 hours ago

to the conversation:

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DVR Recordings stop, start and refresh constantly.

Many times when attempting to watch a program recorded on my DVR, the show audio and sometimes video will stop, start and refresh. Very frustrating! What is the solution to this issue?

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user_tfgobx Hmm, ok thank you for checking that for us! When you can, please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page)

XfinityBenjaminM

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3 hours ago

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M

Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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U

When I search on the Here's how to find it link and enter my information it says it can't find it.

user_tfgobx

replied

3 hours ago

to the conversation:

0

M

Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_7d5e460

user_tfgobx

replied

3 hours ago

to the conversation:

0

M

Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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The issue has been fixed in my neighborhood…thank you!

user_rypzxz

replied

3 hours ago

to the conversation:

0

U

WiFi is going in and out

Hello, WiFi in my building/area has been going in and out for the past few days. I’ve seen Xfinity trucks out here working but it seems like the problem is getting worse! One of the men in the trucks said they’re working the problem. How long is this issue expected to last?

Question

user_3mog5f Hi there. Thank you so much for reaching out on our Xfinity Community Forum about your door sensor concerns. I'll be happy to assist. If your door sensor is not working, follow these steps to troubleshoot: Confi

XfinityDemetrise

commented

3 hours ago

to the conversation:

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Door sensor not working

Door sensor not I don't know what I'm doing first time using door sensor

Question

user_tfgobx Hello! If you go to (xfinity.com/yoursubscriptions), can you elaborate on what you see after you click on 'Activate'? This would be next to where you see Peacock Premium listed.

XfinityBenjaminM

replied

3 hours ago

to the conversation:

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M

Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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