Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (515.8K)
New line installation
Replacement of my Comcast’s underground cable. When is this going to happen? It’s been marked for 2 weeks
Question
•
Customer Service
Order paid, no confirmation email, locked out of app/website/Assistant with "not an Xfinity user" error - over 24 hours
I signed up for Xfinity WiFi August 31 2026 and confirmed payment on this order from the website which I downloaded as a pdf. I never received the promised confirmation or tracking email that was supposed to arrive within 2 hours. Since then I cannot access my account through any channel: The Xfinit
Question
•
Sign-In and Account Management
Multiple enhanced work in my neighborhood
For over a month I have received multiple “We've started work to enhance the network in your neighborhood….” Which includes my internet going out multiple times a day. This has been happening since July 31, it is now Sept 1. I work from home and this is effecting my work, this is absolutely absurd.
Question
•
Your Home Network
No the only notice he received was the next day on way home
Roaming charges
Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.
Question
Good morning @user_mq59si we would be happy to review your account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "Start
Lowering monthly bill
Hi, I’m contacting you because my Xfinity Internet bill has increased to approximately $120 per month, and I need help getting it back to a reasonable rate. I live in the Hackettstown/Mansfield, NJ area I would prefer to stay with Xfinity, but $120 per month for internet is simply too expensive. I’m
Question
@Fh22 Did your son receive notifications prior to the roaming charge notification? We are truly sorry to hear that you may be looking for a new provider, however he should have received a notification that he was in a country that was not included wi
Roaming charges
Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.
Question
Time for me to start looking for a new company for my phone , Internet, cable.
Roaming charges
Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.
Question
@Fh22 I understand the frustration of a sudden unexpected charge on your mobile plan. When a member's device is connected to a network outside the U.S., a text is sent to their line. These messages depend on what’s happening with their line:
Roaming charges
Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.
Question
user_83eok0 Thanks for reaching out to us today here on Forums for help with service ending early at the current home before the transfer date. I can certainly help get this fixed for you. I'll need account information in DM to review the current acc
my service shut down
i am moving later this week and scheduled my wifi service to transfer on september 3rd and my current wifi was shut down today and i still need my wifi until later in the week
Question
@user_n2q66w I am sorry to hear your TV doesn't have the app. Have you reached out to the manufacture for assistance already?
Xfinity app disappeared
The Xfinity app completely disappeared from my Samsung TV and now we can’t access this very expensive table service that we paid for
Question
@user_9968ad Our team is here to help. I can certainly understand your concerns. Did you receive an email conformation about the changes you made? Can you check the bill cycle dates on your bill especially if those changes were made in the middle of
Billing
I gave up many movie channels and changed my service to negotiate a new price of $246 a month, however the very next billing statement the price jumped back up to $364 with no movie channels.
Question
my service shut down
i am moving later this week and scheduled my wifi service to transfer on september 3rd and my current wifi was shut down today and i still need my wifi until later in the week
Question
•
Customer Service
Could someone help me please
14 Mbps Vs 25 Mbps Vs 600 kbps
Hi, We have an Xfinity mobile account In addition to a Comcast business mobile account, However we are going to keep one of them and cancel the other. Since we travel a lot, so the main factor will determinate which one to keep is the international benefits associated with each one . For Xfinity mob
Question
@user_b7kwq2 it would be 90 days of your internet package starting. What day did you start your internet package?
Wasted Promotion
I’m supposed to get a free mobile line as a benefit that comes with my internet plan. I attempted to use this benefit and ended up with a monthly fee of around $15. I missed the delivery of the phone because I was on vacation which prompted an automatic return. This somehow cancelled the whole promo
Question
No he didn't have the unlimited plan. I thought he would of received a notification of roaming a lot earlier than 108 dollars of roaming charge. I've been a Xfinity customer for a long time and this is the first time I feel like getting taken advant
Roaming charges
Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.
Question
@user_n05hnf We can help you with your account concerns. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of this foru
ETF and Contract Questions
Hi, Please have an agent DM me - I have questions about any potential ETFs on my account. Thanks.
Question
@julia12 I'm sorry to hear you're having an issue with activating Espn+. Our team is here to help. Can you provide us with more information, so we can resolve your concerns for you? Is this part of a bundle deal you signed up for? Are you trying to a
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
Question
@jeffsf24 Thanks for reaching out to us via Forums to help activate your internet service. Just in case you weren't aware, you can now connect to one of our Xfinity hotspots while we get your internet service to work. To find your nearest hotspot,
XfinityRaul
commented
2 hours ago
to the conversation:
0
3
ONU Initial Setup at New Address
Hello, I just moved to a new address which has access to xfinity epon 1gig up/1 gig down. I wanted to self install because the availability for a technician was a week out. So I called and was shipped an XER10, and was told I just needed to follow the instructions in the app to activate. I attempted
Question