Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (532.7K)
Good afternoon user_1p4m09. Thank you for reaching out through our Xfinity Community Forums. I do have a couple of questions to better understand the situation. Are you totally without service at this time? Or do you have service, but you are experie
Lawn aeration company cut my exterior internet line, need a technician to repair it
Lawn aeration company cut my exterior internet line, need a technician to repair it. No issues with service until this afternoon after our yard was serviced for the fall. Same issue we had in the past. Thank you for the assistance.
Question
@user_v551x2 @XfinityEricB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Not Getting Quoted Upload Speed
I just upgraded to the Next Generation 2GB plan from their 1 gig plan where I used my own modem for over 10 years with no issues. With the upgrade I'm using Xfinity's own XB8-T gateway modem in bridge mode as I run a Unifi network. The label claims a typical upload speed of 293 mbps. I'm getting the
Question
When I sign in it always shows I live in Chicago, Illinois but I actually live in Michigan... It's called "IP Geolocation". Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. That's d
Wrong city on WiFi and internet
When I sign in it always shows I live in Chicago, Illinois but I actually live in Michigan...This causes a probem when I need to say where I live on a app. It picks up Chicago as my home city. On the Michigan Lottery app. I cannot use it because It says I don't live in Michigan so it won't let me pl
Question
On Sept. 12 I posted the question below concerning the intermittent loss of internet service, which has been going on for over 6 months at this point. On Sept. 19 I received a response from XfinityCliff, asking for more details about the problem we
Intermittent Loss of Internet
For at least the last six months, we have been losing our internet connection several times a day. it's totally random, no particular time, but it happens literally every day. The internet suddenly drops, then several minutes later comes back on. We have had multiple technician visits. They have dec
Question
Kristirae89 - Thank you for your feedback! Our team can help file a ticket to get this repaired. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the
Outside pedastool
There is a pedastool on my property that has had a tree growing into it. I have asked for it to be cut down as it is pushing the top of the pedastool off exposing all the cables connected to all the customers houses. I had to cut it down because of no response. Now therr is a root that is half way u
Question
Autopay Incorrect
The amount deducted: $159.70, does not match the amount due on my billing statement: $124.69.
Question
•
Billing
I'm seeing this when using the apps within the X1 menu
3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha
Question
Clear explanation of international travel fees on Sect plan
Within one of the 215 countries included in the Select plan, what specific phone activities will incur costs above my basic monthly fee for my plan? Again, assume I am i one of the covered countries, e.g., Portugal. --I can receive calls from anywhere over the roaming international network for free?
Question
•
Plan
I am returning something i did not order i want a refund for my time and inconvenience
Refund waiting i. Store Bonney Lake for an hour I did not order this extender and taking 2 phone calls and now waiting in store. Bab bad customer service idiots
Question
•
Customer Service
@user_s2lezy Have you had a chance to see if any of those troubleshooting tips apply ?
Service is bad [Edited]
Goes in and out constantly [Edited: “Inappropriate Language”] [Title Edited: “Inappropriate Language”]
Question
It looks like Xfinity went in after I posted my comment and they edited out the ticket number for this issue. I'm not sure why they consider it "personal information", because many people are experiencing this issue even though I reported it and ask
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Mikeogjr Thank you for reaching out to us over our Xfinity Community Forums. That is somewhat mindboggling that your account has existed without an email address, especially if you are enrolled in paperless billing. Our team would be more than h
Need formal review of account setup error and disconnection
My current Xfinity account was created without an email address attached, and I did not receive billing notices by email or mail. Xfinity support has now documented this as an account setup oversight that affected billing notices and contributed to my disconnection. I am trying to get this formally
Question
user_047928, Thank you for bringing this to our attention. I completely understand your concern as a consumer myself. Especially after spending so much time trying to get this resolved. Being charged for equipment you state was returned, then
Refund
I have called at least 10 times in regard to being charged monthly for a device that I returned more than 2 years ago. I have multiple recorded phone calls acknowledging the error and that I would receive a refund, but still no refund. Every time I call it is repeating the same details and spending
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
54 minutes ago
to the conversation:
0
0
Cancellation
Want service cancelled 10/2/26 today
Question