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@user_q00mqm it actually sounds like there's something specific to your location to fix. Especially if you're seeing an intermittent connection with no confirm interruption. We'll have to take a closer look at your account to assist you further. Plea
Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???
I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!
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It goes in and out continuously since the beginning February. I have not been able to depend on service from 12 PM -2 PM for a month. This has made work for home impossible. What is going on that takes over 1 month? I am an enginee
Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???
I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!
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More expenses to the customer
I’m already spending over $400 a month with Xfinity and now I’m losing my favorite sport and told all you have to do is give us more money. Unbelievable. So greedy are the corporations. I will be leaving too after being a customer with Comcast and Xfinity for over 10 years.
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Channels and Programming
Service upgrade outages
Xfinity has been engaged in scheduled service outages going into a second week in Barnstable, MA. The text message I receive each day prior to the outage is… “We've started work to enhance the network in your neighborhood. Our teams are working as efficiently as possible to finish within the day. Yo
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Customer Service
I contacted the security team and they weren't any help. Their reply was "Thank you for your patience while we reviewed your request. We've confirmed that there is no xFi Advanced Security block related to the reported website. Please contact the we
Cannot access Youtube without signing in
Starting the evening of March 12, 2026, I am unable to access Youtube on a laptop or mobile device unless I sign in to Youtube. I receive this message "Sign in to confirm you’re not a bot". This occurs only when I'm using Xfinity internet service; I have tested using AT&T and also Fidium, and do not
Question
Hello, @user_gmnnma thanks for your post. If there is a confirmed service interruption, we'll always need to allow our techs to upgrade the network and restore service. When service is back online are you experiencing a connection issue? It can be tr
Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???
I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!
Question
Thank you for your comments so I know I'm not crazy! They send text messages after they have caused the outage. No being able to get through to customer service for a month is maddening! I'll look to T-Mobile. I hope that this leve
Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???
I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
HELP! DAMAGE - COMCAST DRILLED THROUGH OUR SEWER LINE
Comcast drilled through our sewer line. After roughly 10 hours of calling the useless 800 number we finally got an appointment for them to send some out today. They never showed. We don't know what to do now. Now when we call the number it automatically disconnects. I guess they don't want to talk t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why are prices jumping high with no additioanl services while new cusotmers are getting the same or better at a third of the price?
Frustrated with the games Xfinity is playing with prices and lack of customer support. Why is this happening? How do I get an agent (human) to call me?? Been sitting on the support line for several hours each of the last 3 days. So much for Loyalty.
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@jpopatents Good luck ! Please post back with how it goes.
Cannot access Youtube without signing in
Starting the evening of March 12, 2026, I am unable to access Youtube on a laptop or mobile device unless I sign in to Youtube. I receive this message "Sign in to confirm you’re not a bot". This occurs only when I'm using Xfinity internet service; I have tested using AT&T and also Fidium, and do not
Question
We've been having the same issue, and apparently you only get 2 outage credits even though we've been had 5 more since February. It's been apparent enough that T-Mobile has been going door to door offering the same speeds without outages. If Xfinity
Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???
I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!
Question
@jpopatents Would you please share with the community in detail the steps you followed in order that it may benefit other readers here. Thank you !
Cannot Access Hitron Coda 56 GUI
I am not able to access the GUI on my Hitron Coda 56. Based on my research, I understand that firmware version 7.3.5.0.1b5 or above is required. How can I obtain current firmware? TIA.
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user_s41rsd Thanks for reaching out to us today about your recent payment concern being overcharged. We would be happy to review the account to see what happened, and get any error fixed for you. Can you send us a direct message with your full
Took to much money off my card
Y'all overcharge me for my bill took too much mskoney off my card l
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If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's; https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi https://www.xfinity.com/
Add a 2.4mhz band to my wifi
I have a couple of devices that only work on 2.4. I tried to do this in my Xfinity app, but the control does not seem to be there. Any suggestions? ?
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@XfinityMatthew Thank you! I was finally able to find the icon and I have just sent a Direct Message to 'Xfinity Support' with my full address and details. I am looking to set up Xfinity Internet and port over two mobile lines from T-Mobile for the
New Resident - Address blocked due to previous tenant
I am a new resident and I am trying to set up new service. My home is currently showing as 'Unavailable' in the system, but I know service is available on my street. I need an official employee to help me open a Serviceability Ticket so I can prove residency and start my plan. Please let me know whe
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Thank you! First time here. Wish I didn't have to. Paying $300/month would like the service I pay for.
Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???
I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!
Question
Accepted Solution
Gemini figured out how to access the GUI for me, and I can see that I'm running firmware version 7.3.5.3.2b1.
Cannot Access Hitron Coda 56 GUI
I am not able to access the GUI on my Hitron Coda 56. Based on my research, I understand that firmware version 7.3.5.0.1b5 or above is required. How can I obtain current firmware? TIA.
Question
Good afternoon chiappr. Thank you fort reaching out through our Xfinity Community Forum. I would be more than happy to take a look at your account, and the options available to you. I will need some additional information in order to better assist.&n
XfinityJon
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Why are prices jumping high with no additioanl services while new cusotmers are getting the same or better at a third of the price?
Frustrated with the games Xfinity is playing with prices and lack of customer support. Why is this happening? How do I get an agent (human) to call me?? Been sitting on the support line for several hours each of the last 3 days. So much for Loyalty.
Question