Xfinity Community Forum

Issues setting up Auto Pay

Hello, I'm trying to set up Auto Pay and I keep getting this error message below: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. But my account does have my co

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Customer Service

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Xfinity did it again this has to be the most unprofessional Company i have ever delt with in my entire life ! I am a 5 year customer with there internet and boy wait until i tell this story ! But I need a Lawer to sue them for punitive Damages they h

user_2aqmou

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2 hours ago

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supervisor call back

In the last 2 days, I have been trying to have a supervisor call me back. I first contacted customer service for a billing issue. She was not the most pleasant person and implied that I have been getting my plan cheaper than plans today and "It's about time you pay what you should". I asked to speak

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Greetings, user_fklphn! We appreciate you reaching out to our XFINITY Community forum. I know how important it is to ensure you receive the receipt you need for your phone. By chance, have you already checked the spam folder in your email?

XfinityNatalie

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2 hours ago

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J

receipt

I just paid off my iPhone today and could not get a detailed receipt from Xfinity. I went to the store and be told to call Xfinity Mobile but when I called they told me to get it from the store. This is ridiculous. Why it is so hard to get just a receipt for my payment? I want a receipt that shows t

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Hello @user_d0cit3 While we certainly understand your frustration not qualifying for the new customer offers, all of our customers have gotten to take advantage of introductory rates, many cases cheaper than the current offerings. But we would be hap

XfinityMatthew

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2 hours ago

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Availability of reasonable prices

Xfinity apparently will only give you a good price if you have a new account (e.g. the $50 5/yr plan) longstanding customers get nothing. So my question is how long do I have to leave Xfinity for before I can come back and get a good price? a week? a year? I'd prefer to keep Xfinity but if shutting

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I also had the same experience today. Signed up for the 1G Download / 1GB upload plan got the modem and when I tested the speed it showed about 700GB download speed but upload speed was around 50mb. When I called their tech support, they said my plan

user_02hpil

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2 hours ago

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Xfinity service advertising is such a scam...

I sign up for the plan on the main page that is advertised as 1GB Download/1GB Upload because those are just the speeds I need. After a month of use I was having a lot of lagging on my devices and speedtests would only top out at 950mbps Download and 120 mbps so I contacted customer service to see w

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user_98bb33 We can check further on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "direc

XfinityShawn

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2 hours ago

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Device states paused but isn’t

My phone will not connect to WiFi. I get a message device paused and the device isn’t paused and I will get a message no internet connection. There is internet connection because my TVs, laptops and IPad are all connected to the internet. It’s just the phone. I’ve read the discussion boards and have

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My IMAP question was answered by an employee or customer expert who gave me phone numbers for xfiniity and Yahoo, Called and xfinity was no help. Called Yahoo and took 1 hour and 50 minutes to reset my accounts on iPad and iPhone. A long time but tha

chowchow2

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2 hours ago

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IMAP password

How to find IMAP password for Comcast

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I posted that this past Tuesday I received the letter from Xfinity that my subscription to Extra Innings has been renewed meaning the company had a plan in place for this pay-for -view package. The reason I asked the question is that MLB has signed n

seattle4sports

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2 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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Availability of reasonable prices

Xfinity apparently will only give you a good price if you have a new account (e.g. the $50 5/yr plan) longstanding customers get nothing. So my question is how long do I have to leave Xfinity for before I can come back and get a good price? a week? a year? I'd prefer to keep Xfinity but if shutting

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Customer Service

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@user_bkhxyt We will need to confirm a few things on the account end and make sure your account has that feature included in the Voice plan. But assuming that all looks good there is some troubleshooting we can do. For an overview of the requirements

XfinityMatthew

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2 hours ago

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Caller id not showing on tv

I’ve restarted tv box and caller id still not showing on tv

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Do.we have to go to Yahoo?

user_kpmxud

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2 hours ago

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Moving to yahoo

When I click to accept the offer the first thing I get is page to log into my yahoo account … so when I use my Comcast address and password it rejects me. The info says my address will stay the same. So what next!

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No, I do not see three icons. I have made sure I'm signed in, and I've tried looking on the desktop version of the site as well.

JobBraun

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2 hours ago

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Internet outage

We lost all Xfinity service on 2/17/26, and have not received any updates on when our service will be restored. Is there a number I can call to receive an update? This is really frustrating, since we rely on Xfinity wifi and phone service to make phone calls in the remote area we live in.

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Good evening user_rro2ah are you still experiencing issues with your programming? If so, have you already attempted to unplug the cable box for 30-seconds, and plug it back in?

XfinityJon

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2 hours ago

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Olympics USA 4K

New USA4K channels have shown up on my X1 (1362/63). Their content matches the Olympics content on regular USA starting Friday Feb 6. But, the 4K channels do not show the Olympic events on Feb 5, the first day of competition, even though they are on the regular USA program listings. Does that mean 4

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It would have to be initiated through the direct messaging tool within Forums. When you are signed in all the way to the right, do you see three icons?

XfinityJon

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2 hours ago

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Internet outage

We lost all Xfinity service on 2/17/26, and have not received any updates on when our service will be restored. Is there a number I can call to receive an update? This is really frustrating, since we rely on Xfinity wifi and phone service to make phone calls in the remote area we live in.

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My October emails are gone ... Have you checked the Trash folder and "Recover Deleted Items"? Messages deleted from Connect folders are moved to the hidden Recovery folder and are kept there for 30 days, or until the folder contains 15,000 messages,

BruceW

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2 hours ago

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I need to speak to a real person about missing email

My October emails are gone I need to retrieve inportareach someone nt documents in some of the emails. I have tried to reach someone for the last two days please help!!

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user_ug12uz, hello there and thanks for reaching out. I apologize about your experience. We would not add any services to your account without your approval. I'd love to take a look into your account for you so we can get this resolved. To move forwa

XfinityQue

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2 hours ago

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NOW TV - added without my consent (additional $20/month)

Just received several surprise emails from Xfinity. "Thanks for reaching out to Xfinity" "Here's the article you requested" (about 10 of these) "Thanks, here is your Xfinity order confirmation" (or "Your updated service order is confirmed") --- To state the obvious. I did not request any changes to

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they have added tvnow to my account 3 times with out my consent then i have to waste time too call and correct with this type of fraud im going to a new internet provider in my area i dont have time for this

user_ug12uz

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2 hours ago

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NOW TV - added without my consent (additional $20/month)

Just received several surprise emails from Xfinity. "Thanks for reaching out to Xfinity" "Here's the article you requested" (about 10 of these) "Thanks, here is your Xfinity order confirmation" (or "Your updated service order is confirmed") --- To state the obvious. I did not request any changes to

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No. Device does not show.

user_98bb33

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2 hours ago

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Device states paused but isn’t

My phone will not connect to WiFi. I get a message device paused and the device isn’t paused and I will get a message no internet connection. There is internet connection because my TVs, laptops and IPad are all connected to the internet. It’s just the phone. I’ve read the discussion boards and have

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Hello @user_6g7ntr I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Cl

XfinityDuron

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2 hours ago

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Hanging Wire

Hello - There is a wire that has come loose from its restraints due to the super windy weather recently. It's not interfering with vehicles or people as it is installed very high. However, it bangs against my windows when windy and three wiring doesn't seem secure at all and might fall/lose more res

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@XfinityJon I am using a mobile device which has almost no signal, and do not see any bell icon or any direct message icon. Is there an alternative way to send a message?

JobBraun

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2 hours ago

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Internet outage

We lost all Xfinity service on 2/17/26, and have not received any updates on when our service will be restored. Is there a number I can call to receive an update? This is really frustrating, since we rely on Xfinity wifi and phone service to make phone calls in the remote area we live in.

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