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Hey so I’ve done this multiple times. I’m currently 50m on hold with Xfinity. Took me 30 minutes to file a ticket, then she said ok my manager or supervisor wants me to transfer you, that person has now had me on hold for 21 mins
Awful company
This company is awful. Been out of internet for 2 weeks. They’ve blown off my appointment 4 times. Completely unacceptable. During what’s already a really hard time all this company has done is made my life so much harder
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Welcome, Connecting to your entertainment experience
Screen displays "Welcome, Connecting to your entertainment experience" for a long time.
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Channels and Programming
@Vincent- Recently, an Xfinity tech came by my house to replace all my hardware (modem-router, 2 tv boxes) because it's all part of their repair script when they don't want to go troubleshoot the actual problems on the utility poles. It's not their
2.4 ghz devices no longer connecting to xb8 gateway
For the past 12-18 months, my home network has been working flawlessly. I have an Xfinity XB8 (CGM4981COM) gateway and an xfi pod to ensure full coverage across my wide house; the gateway is on one side and the pod on the other. A significant portion of my network consists of roughly 30 2.4 GHz smar
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Free Peacock stopped working
I changed my plan in November and was told I got two years of free Peacock with the new plan. I didn't really care but activated it anyway. Yesterday, the app started asking for payment. I checked the yoursubscriptions page and peacock is no longer on its own but only shown as part of a bundle and t
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Customer Service
... How do I get the movies before returning the box? Please see "What happens to my purchases if I disconnect Xfinity service?" on https://www.xfinity.com/support/articles/xfinity-on-demand-purchases, and https://www.xfinity.com/support/articles/mo
Purchases
I have purchased over 30 movies that are saved and I am discontinuing my tv service. How do I get the movies before returning the box?
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Hey @Cwhitson , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet. I would be more than happy to offer my assistance looking into this further for
Awful company
This company is awful. Been out of internet for 2 weeks. They’ve blown off my appointment 4 times. Completely unacceptable. During what’s already a really hard time all this company has done is made my life so much harder
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@apierce66 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you i
Bill Increase
I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.
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Bill Increase
I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.
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Billing
Xfinity changed my plan without my persmission and said I was stuck with it
had just renegotiated my bill when it was up for renewal before the rate went up when I noticed the bill was higher than what the rate was promised me. I called customer service and it said because the bill had already been issued before my new agreement wanted into activation, but my next bill woul
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Xfinity Compliments
@XfinityBradM I'm no longer sure if that's the issue. The profile is now in downtime and the app displays that my phone is on downtime but my other devices associated with the profile (ipad, computer) are not. I tried assigning them to another profi
MacBook not staying associated with profile
I love the Xfinity Internet Profile feature, especially how I can turn the wifi off at a certain time. Unfortunately, every couple of days my MacBook Air keeps showing up as a new device, so I have to manually add it to my profile. This happens all the time and even if I add it to my profile with th
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user_ya8m6r, Hi there! Thanks for taking the time out of your Friday to reach out. Congrats on the move! I can understand the importance of getting that equipment returned in a timely manner to avoid additional fees. You've reached the right spot. Ov
Return equipment
Hello ingave bern trying to talk to someone about y equipment I moved out of state December 19th and tried to tell someone I have moved but I have no address to return equipment
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Return equipment
Hello ingave bern trying to talk to someone about y equipment I moved out of state December 19th and tried to tell someone I have moved but I have no address to return equipment
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Customer Service
Stopped receiving emails from Groups.io - Late January 2026
I see this has been a problem in the past. This began a week or so ago. Suddenly, I stopped getting emails from my groups on groups.io. I see it was resolved several years ago and needs resolved again. Many thanks for taking care of this.
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@user_g5tjqf @XfinityJanelle Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Getting less than 30 mb download speeds but paying for a 1gig connection
Hello, as the subject states I recently came back over to xfinity, but am getting absolutely unacceptable speeds. I'm currently getting 30mb down, which would seem to mean my internet is not provisioned correctly. This definitely doesn't comply with the FCC's idea of an acceptable threshold for what
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I’ve wasted countless hours on hold with customer service. I’m sitting here now waiting for 32 minutes to even speak to somebody. I’m seriously going to cry
Awful company
This company is awful. Been out of internet for 2 weeks. They’ve blown off my appointment 4 times. Completely unacceptable. During what’s already a really hard time all this company has done is made my life so much harder
Question
Awful company
This company is awful. Been out of internet for 2 weeks. They’ve blown off my appointment 4 times. Completely unacceptable. During what’s already a really hard time all this company has done is made my life so much harder
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Customer Service
Ginny8502, Hi there! Thanks for taking the time out of your Friday to reach out. This is definitely not the kind of experience we like to hear about. I can definitely understand the concern with not wanting additional devices, lines, or plans added t
Formal Escalation: Xfinity Mobile Promo Loss, Device Return Errors, and Unconsented Watch Charges
I attempted to escalate this issue via email but was routed to an unmonitored inbox. I am requesting written escalation and resolution through Xfinity support. Hello, I am writing to formally escalate an ongoing issue with my Xfinity Mobile account that has been extremely time-consuming, confusing,
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Formal Escalation: Xfinity Mobile Promo Loss, Device Return Errors, and Unconsented Watch Charges
I attempted to escalate this issue via email but was routed to an unmonitored inbox. I am requesting written escalation and resolution through Xfinity support. Hello, I am writing to formally escalate an ongoing issue with my Xfinity Mobile account that has been extremely time-consuming, confusing,
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Billing
user_fqlonr We hear how upsetting this has been, and you’re right to be frustrated. Being charged at two addresses after being told the old account was canceled is not okay, especially when you have confirmation emails showing the cancel
Xfinity wont cancel my service
I have moved to a different location and all they had to do was to change the service address. After spending 3 hours (not exaggerating) with them on the phone, the operator said they had to create a new account for my new address and cancel the previous account tied to the old address. I got an e-m
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@user_du0o63 We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to resolve your billing concern. Never hesitate to create another public post for any of your future account and service
XfinityRaul
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Formal Complaint Regarding Incorrect Billing After Service Cancellation
Dear Xfinity Customer Support, I am writing to formally complain about ongoing incorrect billing after I canceled my home internet service, and about Xfinity’s repeated failure to resolve this issue despite extensive efforts on my part. Timeline of Events: October 7, 2025, at 10:13 a.m. EDT: I calle
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