Xfinity Community Forum

Good afternoon beamand2. We are happy to assist you. Have you had a chance to review our expert @Again's questions? We would need some additional information in order to best assist.

XfinityJon

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1 hour ago

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comcast.net

why can i not access my comcast.net email

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Just to keep the group updated. I have no resolution as of yet. It took me a couple of days to get verified (apparently their systems don't chat and as the account is under my wife, I needed to be added as an account manager in this system so they co

user_gkxrfs

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1 hour ago

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Xfinity speeds drop consistently- 4 tech visits later and no results.

Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m

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hotspot

I disabled the Xfinity hotspot 24+ hours ago through the website" "My Sony device is still getting 174.x IP addresses instead of 10.x" "All other devices get proper 10.x addresses" "Need verification that hotspot is fully disabled and DHCP configuration checked"

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Your Home Network

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No, I was promised this was going to be resolved yesterday. Here I am dealing with an even worse experience than I have ever dealt with through customer service. I agreed to a specific time, twice, and now you are not following the agreed time. I don

user_zshw6a

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1 hour ago

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Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

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I completely understand how frustrating this situation has to be. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message"

XfinityDuron

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1 hour ago

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Billing Dispute

I'm an authorized person on my elder 72 year old mother's account (who's on a fixed income). I just hung up with a supervisor Omar today 2/15/26. This is my third attempt at calling to resolve this issue. Okay a little back story: In October of 2025 (my 1st call) I called to switch her line to by th

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Billing Dispute

I'm an authorized person on my elder 72 year old mother's account (who's on a fixed income). I just hung up with a supervisor Omar today 2/15/26. This is my third attempt at calling to resolve this issue. Okay a little back story: In October of 2025 (my 1st call) I called to switch her line to by th

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Billing

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Thanks for replying. Your reply and the other post linked on my initial post confirms there are at least 3 people impacted. The timing you see matches mine too.Boeing Help Desk told me there was several other people impacted and pointed to problems a

user_1mme29

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1 hour ago

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Xfinity issue connecting to my work VPN

I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf

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I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feedback through the

XfinityJanelle

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1 hour ago

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Only TV GO channels showing, no locals

I turned in my cable box today at xf store. She asked me if I had xf modem because order said I was going to lease one. Nope, I’ve owned an Arris sb8200 for several years. Worked fine with the full channel lineup on xf stream last night. Tonight after my visit to the store, just tvgo channels. Somet

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user_p4d99w Aaah! Gotcha. Congrats on the new home, but I hope we have the chance to be your entertainment provider in the future.

XfinityThomasB

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1 hour ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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user_zshw6a Our team is happy to assist you with getting a technician scheduled, within the working hours for those service visits which we provided. If you would like us to assist you with scheduling a technician to resolve your service issues, plea

XfinityBillie

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2 hours ago

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Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

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I know, I used to use Xfinity internet before we moved, and unfortunately there is no Xfinity support in our area.

user_p4d99w

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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@httpair This is a great question. Our team is here to help. On your previous bill does it show any promotions ending? When did you make the change to your speeds?

XfinityKei

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2 hours ago

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Increase in 300Mbps Bill?

After decreasing my Mbps from 500 to 300 just to save money, l am just now seeing that my bill for February is now $72.25? My previous was $53.89? What is the reasoning behind this increase??

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user_p4d99w Awesome! Other than the email, how are your other services meeting your needs? We have some pretty awesome new internet options, and also our Xfinity Mobile services, just as a heads-up 😀👍

XfinityThomasB

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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I can confirm that I am being actively ignored, for almost two hours, by this customer service team.

user_zshw6a

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2 hours ago

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Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

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Thank you, will try it.

user_p4d99w

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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user_p4d99w Very sorry that you are not having a good experience with the Yahoo system. You can always use an email client on your device to interface with the email, something like Outlook.

XfinityThomasB

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Thank you for returning with the solution ! Hope things hold up for you ! Now closing your marked "Solved" topic.

EG

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2 hours ago

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Internet goes out. Customer service issues.

My internet keeps going out. I have done the reset/troubleshooting 20+ times. Technicians have been here twice and both have said they made repairs. The last one replaced the modem. I have contacted Xfinity no less than 11 times regarding this. Yesterday an agent promised me a credit and a tech appo

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Thanks! I regret that I transitioned...

user_p4d99w

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Increase in 300Mbps Bill?

After decreasing my Mbps from 500 to 300 just to save money, l am just now seeing that my bill for February is now $72.25? My previous was $53.89? What is the reasoning behind this increase??

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user_p4d99w Unfortunately, there is not an option to go back to Xfinity email once you have fully transitioned.

XfinityThomasB

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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