Xfinity Community Forum

I need a Serviceability Request for a new construction joint trench. I need a site survey to determine the tap location

Hello, I am doing a new construction and the city requires moving all overhead utility lines to underground. I am ask PG&E to do the join trench design and I want Xfinity as my internet provider to use the same trench. I need a Serviceability Request for a new construction joint trench. I need a sit

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Customer Service

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MrsRobinson88, hello there! Thanks for engaging in our Forums. I am having a hard time comprehending your concern. If you are engaging in the matter of Yahoo email, the link is https://help.yahoo.com/kb/remove-temporarily-hide-ads-yahoo-mail-sln15803

XfinityQue

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7 hours ago

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Feedback on new Yahoo email

The new Yahoo email is horrible, it has ads all through the inbox that can't be deleted. I'm not happy with this change at all.

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Xfinity Rewards would be based on account holder and not based on the Xfinity ID being used @user_BP12. If the account holders are different for both accounts, tenure will not be allowed to carry over. If the accounts are under the same account holde

XfinityDemitrius

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7 hours ago

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Tenure Bridge Request: Diamond Status Reset After Plan Change

Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect

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Good evening @user_q7c7x2. and thank you for reaching out on our Forums. We can help with your Peacock issues. Are you receiving Peacock through Gigabit service or Xfinity Rewards?

XfinityAlyssaA

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7 hours ago

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Peacock

Peacock channel is asking me to sign in and make an account

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Thank you for the link. I can already see both accounts, so they are linked to my identity. However, the Tenure did not carry over to the new active account. Since this is the same household and same Primary user, the account with the longest t

user_BP12

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7 hours ago

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Tenure Bridge Request: Diamond Status Reset After Plan Change

Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect

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This was resolved after chatting with Xfinity support. Thanks!

user_616xv4

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8 hours ago

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CM3000 not receiving full speed after upgrading to 2gb tier

Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co

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I don’t know if I am allowed to help you I don’t work for Xfinity

user_letts

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8 hours ago

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Xfinity stream app not working on Apple TV

I have Xfinity internet (1 GB) plan and it says I have free access to Xfinity stream. I downloaded the app on my phone and my Apple TV (that is connected to a Samsung TV). The app works fine on my iPhone but on my Apple TV, it keeps showing that I have to be on my home network to watch. I AM on the

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Nope, you're 100% correct that navigating to http://10.0.0.1 is how one would access the admin tool once enabled, but you must first toggle the "Allow Admin Tool access" setting in the Xfinity App to enable access as shown on the support page I share

XfinitySean

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8 hours ago

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Gateway login URL

Whenever I try to log into http://10.0.0.1 I get the following screen (see screenshot below) I've tried other browsers, but I get the same results. Cache and history cleared. I cannot use the Xfinity app on my phone is its too old and my phone is not supported by many apps these days. This is not co

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@XfinitySean Xfinity's support site still refers to 10.0.0.1 and your own Xfinity store reps and the field tech that installed my gateway and cable box advised of 10.0.0.1.

randya1

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8 hours ago

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Gateway login URL

Whenever I try to log into http://10.0.0.1 I get the following screen (see screenshot below) I've tried other browsers, but I get the same results. Cache and history cleared. I cannot use the Xfinity app on my phone is its too old and my phone is not supported by many apps these days. This is not co

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The return label. Not the green label.

user_3hc5x8

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9 hours ago

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Return Label for phone

I received an email to print out the green label for my phone. However, it will not open. Says server not found. it’s an IPhone 16 Pro Max. I traded it in for the 17 Pro Max but did not receive the label. Been on the phone and on line with Chat for months. Finally got an email.

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Thanks for posting on our Community forums, user_mutehn. I’m really sorry this happened, especially so soon after installation. Losing service right after the line was buried is incredibly frustrating, and I understand why you’d feel regr

XfinityDilary

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9 hours ago

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Terrible and slow service

We have had Xfinity for a week. The tech came to bury the line and we lost service. Troubleshooting didn’t work so now we go without for a week while we wait to a tech. Already regretting switching from our previous provider.

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Return Label for phone

I received an email to print out the green label for my phone. However, it will not open. Says server not found. it’s an IPhone 16 Pro Max. I traded it in for the 17 Pro Max but did not receive the label. Been on the phone and on line with Chat for months. Finally got an email.

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Devices

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Terrible and slow service

We have had Xfinity for a week. The tech came to bury the line and we lost service. Troubleshooting didn’t work so now we go without for a week while we wait to a tech. Already regretting switching from our previous provider.

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Your Home Network

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I know it can be done which is why I’m hoping @Xfinity Support will try to help me and order one. There are other reasons I prefer that device over the Xi6 as I have had one in the past.

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9 hours ago

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Can I get an XI6 replaced with an XG1V4?

@Xfinity Support Just setup new service and got an XI6 as my primary/only X1 DVR. It gets put into a very bad WiFi coverage closet location where a previous DVR was (there is a coax outlet there). I have previously had an XG1V4 and would really prefer a swap if at all possible. Thanks, Ed

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Had internet for a week, now it’s out

We have had this service for less than a week. The tech came out to bury the line today and now we no longer have service. Troubleshooting didn’t work. Now we have to wait a week before a tech comes to fix it. A week with service and a week without. Regretting ever signing up for this service. Consi

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Customer Service

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Hey @Michael_Curta. Thank you for visiting our official Xfinity Forums Community support page. It sounds like you subscribe to our Xfinity Pro WiFi Extender service. It is a great perk that I use all the time as well when we have weather events where

XfinityDemitrius

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9 hours ago

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Ordering wifi extender battery backup

Is there a place on the website or the mobile app to order the battery backup? The representatives in the store said I could order it online, but I am having difficulties finding where online.

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user_w9j767, hello there and thanks for reaching out! I understand your concern with viewing your itemized bill. You are able to view your bill in the billing section of your account. Selecting statements would show you the cycle and cooresponding PD

XfinityQue

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9 hours ago

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Download my Itemized Bill

Hiw do I access my Itemized bill

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Download my Itemized Bill

Hiw do I access my Itemized bill

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Billing

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I am having a similar issue but mine is happening on my IPhone when I try and login to my email only through my home WiFi (which is xfinity also). I get he message Password incorrect Enter the password for the IMAP account comcast. when I ent

user_73tevi

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9 hours ago

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email will not load via mobile apps/outlook when on wifi - server error

I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con

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Thanks for taking the time to post on our community forums, user_nhrqqs. I'm sorry that you've had such a negative experience! While we can't assist with area wide service interruptions, we might be able to take a closer look to make sure it's not so

XfinitySean

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9 hours ago

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outage

So, outages multiple times a day, every single day, up to 20 minutes at a time here in Colorado Springs. Xfinity straight up lied to us, offering Xfinity plus for free, went to store to collect said equipment, got pretty much lol’d at, and went home to more outages. Xfinity is the absolute worst isp

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