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Good evening user_smuhof thank you for reaching out through our Community Forums. We will be happy to assist you with this. Have you already deleted the Xfinity Stream app from your device, and attempted to re-download it?
access denied on android app-don't have permission on this server
I lost all my live streaming channels on the Firestick app yesterday and now today the app on phone says access denied. The app on the TV works fine and the guide shows me the free channels, but not the 125 live ones I pay for. Any ideas?
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Thanks for reaching out over our community forums, user_qykj53! I'm sorry that your speeds seem to have taken a nosedive. As an avid gamer, I'd be unhappy with speeds too! I appreciate that you've already attempted troubleshooting the issue. As it se
Consistently slow download speed
Recently, my download speed has averaged between 1.2 and 4.1 Mbps. I have restarted all devices (modem, router, desktop), reset my network, verified with a separate laptop, and followed the AI chatbot's troubleshooting. Nothing has helped. Please, assist.
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Payment arrangement
When setting up a payment arrangement, due I need to have the amount available on my card? I know I will need it by the due date, but what about the day I set it up? I am worried it will be denied if I don’t have enough in the account.
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Billing
Netflix not loading on first launch.
Recently, when launching a Netflix program from the X1 Guide the show will not load when first launched. You just have a spinning red circle. When you hit exit and then launch the same program again it works. I already reset Netflix from help and cleared the app storage from settings. Using the Netf
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X1
Hey there user_ldiwdh 👋 Thank for looking to our community for support! If you're setting up a new Xfinity modem, the easiest way to get it done is by completing its activation through the Xfinity app after signing in. Have you already completed the
New equipment
Tried to install it. It didn’t work. I placed back the old one but now I don’t have a landline
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@bpintard I have never seen that logo on any email from Xfinity, either through Outlook or webmail. I get constant spam mail messages from xfinity and comcast. This whole process is too complicated. I don't have a clue as to how to reconfigu
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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New equipment
Tried to install it. It didn’t work. I placed back the old one but now I don’t have a landline
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Customer Service
@user_qb9op0 Bridge Mode takes away the routing function from the modem, in place of the router you'll connect. Manage all of the settings on the router you connect to the network.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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I have never seen that logo on any email from Xfinity, either through Outlook or webmail. I get constant spam mail messages from xfinity and comcast. This whole process is too complicated. I don't have a clue as to how to reconfigure my Outloo
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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Thank you. Everything got resolved.
Formal compliant
On 10/6/25 per chat I ordered a new iPhone 17 Pro. I was initially told that by trading in my old iPhone would receive a $700 trade in credit. The remainder price of $399 would be applied over 24 monthly installments. I told the agent thank you, but this was not acceptable so I was not going to purc
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@user_eyxxh1 Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked t
This is terrible
After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.
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@user_vn3lzc My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and p
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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Hello @user_jlydgb thanks for reaching out! We can definitely explore options available, which might be more cost-effective if you use fewer data each month. If you could send our team a direct message with your full name, the name listed on the
Mobile plan
I need help changing my mobile plan. I currently have unlimited for $40 but want to lower it.
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@user_dopte1 I keep sending messages and no one answers? Make sure you're sending to Xfinity Support and not to an individual employee.
RE: File complaint
I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up
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Wifi not working
I'll start by saying I did all the basic stuff, restarting router by unplugging and using the app, forgetting wifi and reconnecting, forgetting devices on Xfinity app, deleting app and redownloading but nothing works. Wifi stopped working on my phone tried doing all the troubleshooting steps I found
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Your Home Network
@spokane_will Are you paying extra for unlimited data? If not, everyone gets 1.2TB "unlimited" data. So, if you're not paying extra your overages are probably correct.
Unlimited plan with overage charges
I've chatted with agents in the past and gotten some of the overage charges resolved, I was assured I would not see future overage charges, but over the past many months I've been charged overages 5 out of 6 of those months. I have a statement from back in May or June where some of those charges wer
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Viper122 Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Thank you. Unfortunately my gateway device didn't come with a Ethernet cable. But I will go ahead and get it from a Xfinity store. Thank you for your help
Wifi "Action Needed" issue
My wifi saying "Action needed", and then it says to "Open Browser and Connect", once I click that it opens a browser Tab which says "This device is Paused, open the Xfinity Fi app". During this my Internet doesn't work or buffers a lot. Is there a way to fix this issue? I have tried restarting the d
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Woo Hoo!!!!!........................ I just installed the sim card from my Flip 5 into the new RAZR 2025 Ultra I received today and it's making phone calls, I just don't know for how long though!! Seems like the same thing happened when I put the car
HDCowboy42
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RAZR 2025 Ultra or RAZR+ (Plus) 2025? Any planned support?
I'm ready to upgrade my Z-Flip 5 and it sure would be nice if yall would support the RAZR 2025 Ultra or even yet the RAZR+ Plus 2025 as I'm ready to move away from the Samsung ecosystem! And yes I know yall support the regular RAZR but its specs are worse than my Flip5's are!! So are there any plans
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