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Paramount Plus’s Remote control issue
I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to
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On Demand
Xumo
I have the Xumo plan which I added to my internet. It includes Apple TV, Peacock, and Netflix. Apple TV is now asking me to renew for $12.99/month. Is this no longer included? I can still access Netflix and Peacock.
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Sign-In and Account Management
The Customer Security Assurance is who you can contact that handles reporting agents for any unauthorized account changes if you want it looked in to.
Xfinity changed my password without my consent
Is it legal to change my Internet password without my consent?
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Thank you for letting us know @user_jpra4.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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Messaging now. I will follow up on this post once resolved. Thank you.
Attempting to modify my services and I am unable to checkout from my cart.
I followed all prompts to modify existing services and had everything in my cart ready to checkout. Upon trying to proceed to the final step, I reach a page saying to try again. I have done this numerous times and also tried via the app to no avail. I have also contacted support through both chat an
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Hello @user_u5bu3k We'd be more than happy to check the status of your cable burial and see what needs to be done to get it completed for you. Please send us a direct message with your full name and service address to get started. To send a "Direct
Failure to bury cable line
I have recently moved into a new home and attempted to transfer my xfinity service. The first problem arose when the new property did not offer service and a new cable line reportedly needed to be buried.Despite being told multiple times by the person, initiating the transfer service request that th
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We understand where you are coming from, @user_c61usf. I'd like to address a few things just to provide you with some clarity on the situation at hand. You likely would have had to use a text message or email authentication method during the call to
Worst Service Ever
On Thursday 5/21 I was able to call to help my disabled uncle who is unable to leave the house set up new internet and cable through a phone representative for his new handicapped accessible apartment. On the call we added myself and his brother to the account in order to continue paying the bill an
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user_gldbgl We are happy to look this over to check the options listed for your property. There might be some time between our replies, apologies for the delay, rest assured we are here with you and working hard to reply as quickly as possible. Could
Attempting to modify my services and I am unable to checkout from my cart.
I followed all prompts to modify existing services and had everything in my cart ready to checkout. Upon trying to proceed to the final step, I reach a page saying to try again. I have done this numerous times and also tried via the app to no avail. I have also contacted support through both chat an
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Our agents do not have access to change passwords to anything specific or customized. Now that is not to say they didn't make a change that did not default it back to the password on the modem. But the Customer Security Assurance team helps with pass
Xfinity changed my password without my consent
Is it legal to change my Internet password without my consent?
Question
JamesP1122 Thank you for sharing your feedback about what has taken place. Our team is here to help you. Please feel free to send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary.
Formal Complaint Regarding Xfinity NOW WiFi Pass Service Failure and Customer Support Mishandling
I am writing to formally complain about the extremely poor experience I have had with the Xfinity NOW WiFi Pass service and the complete failure of your customer support system to resolve the issue. I purchased the Xfinity NOW WiFi Pass service on April 22, 2026. The account is linked to the email a
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I believe that statement is not true because nothing has been the agent needs to be held accountable for this activity. And I don't feel Xfinity takes this seriously because no one has done anything. These words are just words and anyone would
Xfinity changed my password without my consent
Is it legal to change my Internet password without my consent?
Question
Failure to bury cable line
I have recently moved into a new home and attempted to transfer my xfinity service. The first problem arose when the new property did not offer service and a new cable line reportedly needed to be buried.Despite being told multiple times by the person, initiating the transfer service request that th
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Customer Service
@XfinityBillie Yes I was. Had 2 gig internet on 5 year fixed plan, Sport & News TV, and home security in the cart with Taxes, Charges, & fees all totaling $237.54/month after paperless, 5 year, and multi-product discounts.
Attempting to modify my services and I am unable to checkout from my cart.
I followed all prompts to modify existing services and had everything in my cart ready to checkout. Upon trying to proceed to the final step, I reach a page saying to try again. I have done this numerous times and also tried via the app to no avail. I have also contacted support through both chat an
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... Where do I find my account. The link the employee posted above doesn't work. Try https://www.xfinity.com instead.
What is the purpose of this site?
There seems to be nothing here that I need. Where do I find my account.
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I lost my NOW channels and DVR and felt with 34 agents after fighting with the AI bot. I’ve spent almost a month of which 20 hours of it was chatting to the sorriest, be rest assured I can fix it , incapable morons Xfinity can hire. I still don’t ha
Formal Complaint Regarding Xfinity NOW WiFi Pass Service Failure and Customer Support Mishandling
I am writing to formally complain about the extremely poor experience I have had with the Xfinity NOW WiFi Pass service and the complete failure of your customer support system to resolve the issue. I purchased the Xfinity NOW WiFi Pass service on April 22, 2026. The account is linked to the email a
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I don't know if the solution was that I rebooted the Xfinity router or Xfinity cleared up something overnight or this morning. Now download speeds are back to expected levels. 5/24/2026 9:48:30 339.2
[RESOLVED] Xfinity slowing download speeds again? Why?
Xfinity slowing download speeds again? This is crazy. Within 3 days, the download speed cut in half. Why? I'm not changing anything. 5/22/2026 16:0:52 143.74 Mbps 40.97 Mbps 18 ms 2 ms Excellent qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net 5/22/2026 8:12:31 137.80 Mbps 41.21 Mbps 19 m
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Failure to bury cable line
I recently moved in a new home a month ago and attempted to transfer xfinity services to this new home. The first issue was that xfinity did not have a cable line buried at this new home.Despite insisting that they did at the time that I transferred service. When the time came to schedule a cable bu
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Customer Service
shadango I can assure you that this is never the way we want you to feel when reaching out for support. Typically, the Xumo platform is still delivering the Closed Captions, there might be some direct app conflict. Are you having this persisting in a
xumo box and peacock closed caption issue
I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio
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As I have explained to this post, the customer service agents over the phone, and the one in the physical store, we cannot gain access to the app or account online. He does not have access to the phone anymore. I was able to verify his identity over
Worst Service Ever
On Thursday 5/21 I was able to call to help my disabled uncle who is unable to leave the house set up new internet and cable through a phone representative for his new handicapped accessible apartment. On the call we added myself and his brother to the account in order to continue paying the bill an
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I don't know what you're talking about I just stated that Xfinity supervisor confirmed that the agent did change it without my consent . To be CLEAR IT was THE WI-FI PASSWORD! No modem issues no nothing. So you keep making excuses when it was already
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Xfinity changed my password without my consent
Is it legal to change my Internet password without my consent?
Question