Xfinity Community Forum

What can i do? my email is [Edited: "Personal Information”], I've had it for over 20 years. My 2 factor is correct but i keep going in circles and cannot access anything

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Email

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Hi there, @kt47095432 Thank you for your detailed post and for providing the background regarding the promotional credit concerns. We definitely want to take a closer look at your account history, previous escalations, and the promotion in question.

XfinityRichard

commented

36 minutes ago

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K

Unresolved $300 Promotion, Billing Discrepancy, and Repeated Service Escalations

Dear Xfinity Executive Customer Relations Team, I am writing to formally escalate a long-standing issue involving a $300 promotional offer, but has not been honored despite multiple escalations and repeated attempts to resolve the matter through regular customer support. I have been an Xfinity custo

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wifi router/motum

i placed an order for pick up at an xfinity around the corner from my house. they said they didn’t have it and i waited 3 hours when the email told me it should be ready in about 2. do i have to wait a few days? is it gonna get shipped? i need to know what i did wrong. i also ended up placing a 2nd

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Email

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user_sn00231a Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble activating your new phones. We'll be happy to help. Please send a Direct Message with your full name and address.

XfinityBenjaminM

commented

38 minutes ago

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Cannot activate esim

Purchased two iPhone 18 Pros. I’m unable to activate both of them. Xfinity rep says the imei numbers are not in the system and they escalated the case to tier 2 support. However to date (10 days!), I have not heard anything. This is awful having just paid so much for two new phones from the Apple St

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Hi there and welcome to Comcast @user_0mimqt. Thank you so much for reaching out to us regarding your Peacock offer. Are you getting an error message when you try to watch Peacock?

XfinityRoberto

commented

41 minutes ago

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Peacock streaming service

I have free Peacock streaming service with my Xfinity plan however cannot access on my TV. Could you link the two so that I can go on peacock and sign in please? Thank you

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Stream not working on Firestick

I am unable to watch Stream on my Firestick any longer. It wants me to update my location as others have reported. I have cleared the cache, deleted the app and reinstalled etc. What is the fix?

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Xfinity Stream App

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Good morning @user_7mgy20 we would be happy to troubleshoot your account with you. We would need access to your account to troubleshoot.To move forward with troubleshooting, please send us a DM with your full name and address to Xfinity Support. To s

XfinityJoe

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47 minutes ago

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rewind and fast forward on DVR

I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.

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@user_le7tu0 Thanks for reaching out to us via Forums to make us aware of the upgrade issues you've been experiencing. Let's continue our conversation via DM so we can see what we can do to get this order processed.

XfinityRaul

commented

51 minutes ago

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Mobile upgrade support

Trying to upgrade my current iPhone has been nothing short of a nightmare. I have spent countless hours in stores and on the phone. I have been shuffled around to 3 different stores, had my cell phone service accidentally shut off for a day, had several orders auto cancelled. I’d like a call from so

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Hi there @user_qpi43t Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Were you given a ticket number for you escalation?

XfinityDemetrise

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55 minutes ago

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Request for escalation: unresolved, repeated Xfinity mobile billing errors

I am asking Xfinity to escalate and fully resolve a series of Xfinity Mobile billing and account errors that I have already spent considerable time trying to correct. The issues involve an additional mobile line that I did not knowingly establish and duplicate Apple Watch cellular service associated

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And this has been an ongoing issue since I subscribed to the stream almost a year ago.

user_r9074g

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56 minutes ago

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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So the tech came at 430pm yesterday. He was there for 5 minutes before he told us he cant do new jack installation and I was then referred to the HelloTech service at a cost of $250. So after waiting twice for the tech and also spending hours

user_9xx94m

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57 minutes ago

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my tech never showed and I cant get a new appointment

I need a new appointment

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I don’t even get that notification. The channels just don’t exist in my guide.

user_r9074g

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57 minutes ago

to the conversation:

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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Our apologies for any confusion, user_ns73ry. Our engineers are working on an overall fix for the problem. We can't thank you enough for your ongoing patience while this gets corrected on the backend.

XfinityAmira

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60 minutes ago

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Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

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Live billing chat cannot connect — requesting private account review

Xfinity Assistant says a live agent is available, but the handoff fails with “Unable to start a live chat session. Please try again later.” A refreshed session also failed. I need an official Xfinity employee to review existing internet promotion options privately, while preserving current speeds an

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Billing

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Any updates on the investigation? the sound of silence is overwhelming

user_qpi43t

replied

1 hour ago

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Request for escalation: unresolved, repeated Xfinity mobile billing errors

I am asking Xfinity to escalate and fully resolve a series of Xfinity Mobile billing and account errors that I have already spent considerable time trying to correct. The issues involve an additional mobile line that I did not knowingly establish and duplicate Apple Watch cellular service associated

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@XfinityOrlandoM You have the issue completely wrong. And I have 300 hours of DVR. Everything I described was possible on Streaming App before. I could always Rewind and Fast Forward while recording. It just started going back to beginning on both a

user_7mgy20

replied

1 hour ago

to the conversation:

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rewind and fast forward on DVR

I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.

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No ABC, CBS, FOX, NBC I get the “Please Turn on Location Services” error message on two separate Fire TV Sticks for local channels only (ABC, NBC, CBS, etc). I’ve uninstalled the app, reset my fire sticks, reinstalled the Stream app. No av

user_bko0z6

commented

1 hour ago

to the conversation:

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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Did all of those like everyone else. Are you reading the comments? It says Xfinity working on the problem. Or are they?

user_ns73ry

replied

1 hour ago

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Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

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