Xfinity Community Forum

We hate to have lost you as a member of the Xfinity family, but appreciate any amount of time you spent with us user_l6oxt8. It's never our intention to leave you without service and I understand your feelings. Just know we are here for you, so pleas

XfinitySeth

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2 hours ago

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Your service [Edited]

Why does your service [Edited: "Language"]??? 30 outages in 3 week period. Storms are over and power is back on. Thousands in the neighborhood without Internet including me with no explanation of what the problem is other it will be out another week. [Edited: "Inflammatory"]

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Good evening, @user_p2er0o! Thank you for taking the time to reach out to us using our Xfinity Community Forum! We appreciate you providing such detailed information. We understand your concerns, especially after experiencing ongoing service interrup

XfinityMelinda

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2 hours ago

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Major Ongoing Issues With 2.5 Gbps Symmetrical FTTH EPON Service — Requesting ONU/Optical Line Investigation

Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is

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Need help switching to customer owned router

I have my ubiquiti cloud gateway-fiber (UCG-Fiber) connected to my XB8 through bridge mode. My location has Fiber available using the ONU device. I want to be able to connect my UCG-fiber directly to the ONU device using Ethernet cable without using the XB8. I’ve seen that Xfinity now allows this to

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Your Home Network

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I need port 25 unblocked for my IoT self hosted purposes

Hello! I'm aware that port 25 is blocked by default due to bad actors within this space, but I need port 25 for my servers and my self hosted things. I have a lot of utilities that need access to port 25. Appreciate it if I can get help with unblocking it so I can continue on with my project.

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Your Home Network

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Message sent, thank you

user_a7nir1

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2 hours ago

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Account / identity Verification backend issues

Hello, I am trying to surprise my wife by upgrading her phone to the iPhone 17 pro. I went to log into my account to change her data plan and trade in the device, only to receive multiple errors. when I click on change data plan, I get an error saying that I cannot make changes as I have a pending c

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Request to Escalate to Xfinity Executive Customer Relations/Executive Resolutions

I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.

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Your Home Network

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Request to Escalate to Executive Customer Relations/Executive Resolutions

I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.

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Your Home Network

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Thank you for bringing this to our attention @user_a7nir1! We appreciate you sharing the steps you've taken thus far. At this time, we'll need to review the account, prior interactions, and the tickets related to the issue. Please send us a direct

XfinityAldrik

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2 hours ago

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Account / identity Verification backend issues

Hello, I am trying to surprise my wife by upgrading her phone to the iPhone 17 pro. I went to log into my account to change her data plan and trade in the device, only to receive multiple errors. when I click on change data plan, I get an error saying that I cannot make changes as I have a pending c

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user_if36s7, the offers online would be the same as we have available on our end. I can help on my end, but I'd have the same plans to be upfront. If you'd like more hands on help, you send me a direct message. You can start by clicking the chat icon

XfinityVianney

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3 hours ago

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Returning Customer, New Student Trying to Reduce Bill

My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a s

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Account / identity Verification backend issues

Hello, I am trying to surprise my wife by upgrading her phone to the iPhone 17 pro. I went to log into my account to change her data plan and trade in the device, only to receive multiple errors. when I click on change data plan, I get an error saying that I cannot make changes as I have a pending c

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Sign-In and Account Management

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@BruceW Thanks. I’ve already completed the basic troubleshooting and captured the failure while it was happening: LAN/10.0.0.1 remained reachable while Internet was down, and on one outage the XB7 showed upstream Not Locked and Modem Status Disconne

user_10jjay30

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3 hours ago

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Repeated intermittent DOCSIS outages – LAN stays online while Internet drops

I’m having repeated intermittent Internet outages on an XB7 (CGM4331COM). Wi-Fi/LAN stays working and 10.0.0.1 remains reachable, but Internet connectivity drops and the gateway sometimes turns red. During the latest outage, 10.0.0.1 responded to ping while 1.1.1.1 did not. On Aug. 22 I captured ano

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Hello @user_e371xn, and thank you for reaching out to us on our Community Forum! You've come to the right place to gain the help you need in making changes or canceling your services! Of course, we'd hate to see you go! Normally, customer's can gain

XfinityMelinda

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3 hours ago

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Cancel service

I need to cancel service for my account.

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Hi there, @user_bxpa2d! Thanks for taking the time out of your day to get things in place to port your phone. I have all the information you need. This link shows how to turn Number Lock off, https://www.xfinity.com/support/articles/activate-number-l

XfinityRay

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3 hours ago

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Phone

Hi I need an port protection unlock

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Cancel service

I need to cancel service for my account.

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Customer Service

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I have—the promotions and plans I saw for myself as a returning customer are over double what I've been paying, so not quite in my ideal price range.

user_if36s7

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3 hours ago

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Returning Customer, New Student Trying to Reduce Bill

My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a s

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user_if36s7, Thank you for reaching out and creating a new post. I hope you are doing well today. The student offers are indeed for new customers, so they wouldn't be available for your existing account. That said, you can find the promotions availab

XfinityVianney

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3 hours ago

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Returning Customer, New Student Trying to Reduce Bill

My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a s

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@XfinityDilary Thank you. I’ve tried new cables and changing ports. Nothing has worked so far. Much appreciated!

user_ga3t5r

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3 hours ago

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Audio issue

Audio on my tv constantly fades in and out. Running tv speaker on HDMI. Wireless cable box. I’ve tried unplugging and rebooting and done a system refresh. Anything else I might try? Thank you.

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Returning Customer, New Student Trying to Reduce Bill

My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a s

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Billing

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WiFi setup

Everything is set up but modem kept going from green and yellow color all night. So I ended up calling in a technician after my modem stayed blinking green. Thankfully someone was able to fix the problem

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Your Home Network

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user_2at5bk, I see you are having some trouble with activation, and I'm sorry to hear that. To confirm, have you completed the following steps listed here: https://www.xfinity.com/support/articles/peacock-premium-offers? Please note, the process can

XfinityVianney

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3 hours ago

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Peacock activation

Cannot activate Peacock says try again later and try it for two days now I’m saying ads

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