Xfinity Community Forum

@user_f8o0nb Thanks for reaching out to us , You can get an Xfinity Mobile transfer PIN by signing in to your Xfinity account online or through the Xfinity app, going to the "Devices" or "Profile" section, selecting the line you want to transfer, and

XfinityOrlandoM

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2 hours ago

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Xfinity refuse to release a Transfer/portnout pin

Xfinity will not take the esim restriction off my daughter phone after being paid off. Her phone have no service because of the locked esim.

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Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade

Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade I purchased two new iPhone 17 Pro Max during the black Friday special that offered $1100 trade-in credit with the elite upgrade through the unlimited premium plan. They received both devices. My account says the up

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Customer Service

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Xfinity email

Cannot get my email from xfinity when it was transfered to yahoo

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Email

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I was charged $10 yesterday for WiFi when I am a loyal Xfinity customer as well!

user_x71c58

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4 hours ago

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Cancellation of wifi now pass

hey I was subscribed to the wifi now pass but i recently bought wifi and didn’t need it anymore. it ended up charging me today and i don’t even use it. please cancel my subscription please and thank you

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Need help with equipment return and bill credit from overseas

Hello, I recently received an email from Complete Recovery Corporation with the address returns at completerecoverycorp dot com on behalf of Xfinity. The message says that I need to return Xfinity cable equipment with the serial number (edit personal information)and lists two Xfinity Store locations

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Billing

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Xfinity Internet Issues

Today my internet began to act up. I have the 2.1gbps plan. My wifi speeds on my phone are around 270mbps down and 250mbps up which is "okay" but shows some high ping. Ethernet is where it gets weird. Speed to gateway bounces from 6mbps to 0mbps (not sure how the wifi is surviving if the gateway its

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Your Home Network

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My Mobile Wasn't Transferred with my Internet

Went to an Xfinity store and asked to have all my services transferred to a new address. However, my mobile didn't come with it. I lost all my mobile data, billing access, and everything. Had dozens of calls with many different teams, billing, transfers and so on. They always tell me that they fixed

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Plan

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thank you for replying sorry for the late reply, I am connected directly to the lanport of my xb7 I have disabled my firewall both in the router as well as windows firewall Aswell as antivirus. Its been happening randomly at anytime of the day i have

ReKLiS

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6 hours ago

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Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server

So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *

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Trade In Phone Rejected But No Return Tracking

My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on

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Devices

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Let me say I went through this a year ago and was hoping Xfinity figured it out by now. Nope This feature did NOT work then and likely does not work now. It is frustrating their support is so ignorant. Here is the deal. You can set up a fami

user_ppa5jj

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7 hours ago

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Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

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Customer Service

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Hi @XfinityMarshante I believe it was redeemed in early in November.

user_lfnhz3

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7 hours ago

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Wicked For Good free tickets code no longer valid

I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?

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Hello @ZepOrbit. Thank you for reaching out on our community forum! When you moved did you transfer your services from your old address or did you create a new account for the new address?

XfinityAbby

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8 hours ago

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Demoted from gold to silver

I’ve been with Xfinity for a really long time and I recently moved places but I realized I been demoted from gold to silver, an I was finally planning on using my gold deals, how do I get it back!??

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Demoted from gold to silver

I’ve been with Xfinity for a really long time and I recently moved places but I realized I been demoted from gold to silver, an I was finally planning on using my gold deals, how do I get it back!??

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Customer Service

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@XfinityJustinM I did just exactly as instructed, I will be waiting for a response. Thank you

User_J9k

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8 hours ago

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Peacock

I cant activate my peacock account. I've tried contacting finity Chat, phone support and have even gone to a physical place and they tell me it's Peacock that needs to help me, so i tried asking them for help and they tell me that only Xfinity can help. I will file a complaint to the FCC and hopeful

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user_nzu6rv, I understand your frustrations, let me take a look for you. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist

XfinityQue

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8 hours ago

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Daily outages

Why have we been having daily outages in our area (NW Philadelphia) every day multiple times a day for over the past week due to "network damage"? My wife works from home and this is very disruptive.

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Hello @user_zyu78m. We do not want you to have a bad experience. I would love to assist you with your account! Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Su

XfinityAbby

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8 hours ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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Hi @User_J9k, we have been seeing some issues with peacock recently. Our engineers have been working hard at getting things resolved, but third-party issues can be quite complicated. Your activation issues may be completely independent of these issue

XfinityJustinM

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8 hours ago

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Peacock

I cant activate my peacock account. I've tried contacting finity Chat, phone support and have even gone to a physical place and they tell me it's Peacock that needs to help me, so i tried asking them for help and they tell me that only Xfinity can help. I will file a complaint to the FCC and hopeful

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ReKLiS thank you so much for stopping in for help with your connection disconnecting from this server. It would be frustrating to get booted when in the middle of a game, so thank you for reaching out so we can help get this corrected for you. There

XfinityAmandaB

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8 hours ago

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Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server

So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *

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Im in a chat right now, dude is trying super hard to push me into the deal after I said no three times. I'm at the point where I'm about to start trolling.

user_zyu78m

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8 hours ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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