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Cancel Internet Service
I have to cancel my internet service because I’m moving to another country. I’d like to cancel online (I sign online). Could you send me the link ? appreciate!
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Sign-In and Account Management
I use to have Ultimate TV but Xfinity support talked me into switching to TV Plus. I was told I this new TV package would get me all of the same channels, but obviously this was incorrect. Xfinity needs to quit making excuses and allow TV Plus
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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Thank you for meeting us here in our community, @user_jdkdnp, about upgrading your phones. We're sorry for the inconvenience, but happy to help. Please send us a Direct Message with your full name and complete service address. We look forward to hear
“Over the total number of lines" error message?
I have been trying for months to upgrade my phones which I brought to Xfinity from Verizon paid in full. Initial representative told me it would be best to port numbers prior to upgrade but since then I have been hit with the same error message repeatedly. I have no lines on a payment plan yet it wi
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Wifi help
I have no internet right now and my bill has been paid so I am not sure why I don't have service.
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Customer Service
It's not Comcast's profit; they don't want to pay any more like you don't want to pay any more. It's Scripps that is demanding more in carriage fees.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Hello @user_zh0s3m were you able to get your mobile line disconnected?
Remove device
I have made numerous attempts to remove a device from my account. I purchased a Z Flip 7 phone in Coral Red in December 2025. The device was losted doing shipping and never received. Xfinity refunded me but yet the device is still on my account preventing ne from upgrading. I still have my old devic
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@user_m2xbdl Can't get WTVR and now can't get into my email account. What in the world are you doing to your customers. I would like to get into my email account. Also, what are you going to get WTVR back on. https://connect.xfin
Can't get WTVR and now can't get into my email account. What in the world are you doing to your customers. I would like to get into my email account. Also, what are you going to get WTVR back on.
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Thank you so much for confirming, @user_pkqp3d. As Again mentioned, what error are you getting when setting this up?
Email transfer to yahoo not working
Getting error message when trying to transition email. Used assistant and called trying to get help. How do I find a human that can help? Not impressed with customer service related to this.
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@user_m74a66 @XfinityJorge Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one wi
Spam email?
I received an email requesting that I sign in to my Xfinity account from a link in the email. It was sent to Help Desk. Is this a legitimate request?
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@leighjt87 Where do you find the email bc I can't find it at all and nothing has told me how to access it just you can add accounts to it. It's so frustrating. https://connect.xfinity.com/appsuite <----- try here. But if you'r
Where do you find the email bc I can't find it at all and nothing has told me how to access it just you can add accounts to it. It's so frustrating.
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@user_9k2t7m I too have this problem but only worse... when I startup Thunderbird it ask for my email password and I get this message no matter how many times.... Login to account "xxxxxx@comcast.net" failedLogin to server mail.comcast.net with use
i've never received an email to switch email to yahoo
Xfinity has not sent me info on moving my email to yahoo. Did I overlook this email? How can I find out if I did overlook it?
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user_0i9hr1 I am very sorry about the recent network changes. We appreciatte your feedback cnd hope we can come to an agreement with the network.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Good day ASKme11, and thank you for being an active member of our community with your post! Whether it's in-person or on the road, what you're describing is far from what we expect of our team members. I want you to know we don't take feedback on mat
Reckless driver
How do I report a driver? Reckless driving and flipping off random drivers around him. Happened today at 4 pm in Scotts Valley, CA (Edited - Personal Information)
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no cable outlet in my home
there’s no cable outlet in my apartment for my internet box how can i fix this?
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Your Home Network
@ASKme11 Did you call 911 and report them at the time or just wait until you got here? That reckless driver could have caused a crash; reporting them would have been the safest thing to do to get them off the streets [hopefully] and
Reckless driver
How do I report a driver? Reckless driving and flipping off random drivers around him. Happened today at 4 pm in Scotts Valley, CA (Edited - Personal Information)
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Please find a way to reinstate a standard and significant national station, ABC. Come to a compromise and decrease your profit a bit. I am a 40+ year subscriber (that might be a record). I and other subscribers have paid top dollar to get your servic
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Hello @user_dlztu9 and thank you for reaching out on our Xfinity Community forms to express your concern. 😀It can be frustrating when your services do not work as expected, but you can use your Xfinity App to help you find out what may be going on.&
XfinityCliff
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Wifi help
I have no internet right now and my bill has been paid so I am not sure why I don't have service.
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