Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (479.1K)
Thank you for your response. The message has been sent.
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
Question
I'm truly sorry to see that this has been your experience. Though you already have a case going we can still help out with this and help with any updates, details or escalating this further, if needed. May I please ask that you send us a direct messa
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
Question
Message sent! Thanks for your quick reply, and my Monday is going as well as I could hope, so far.. how is your Monday going? These fickle Mondays always have a way of flipping their script mid way
I was shopping around for better upload speeds when i found this! Then caught a bait and switch glitch. Help!
I used the online plan builder to select the promotional $30/month 1000/100 Mbps plan. However, due to an assumed checkout glitch, the system overrode my selection AFTER the final confirmation and placed me on a data limited 1.2 Gbps / 40 Mbps plan instead. I have the screenshot of the $30/month off
Question
Good afternoon @user_t2zjp3. Are you still receiving that error message?
Rcs messages not working
I just switched my phone from T-Mobile to Xfinity today and my RCS messages aren't working and I tried so many ways. It's stuck on connecting
Question
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
Question
•
Customer Service
Should also mention that even Tier 2 Support is not able to send an email or communication on your case. They can only tell you the status over the phone or suggest that you should simply record your conversation and send it to the bank as a record..
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
Question
Hi there, @user_stw8oi! I am sorry to hear you are going through a divorce. I understand that can be stressful. You are at the right place to close down the account that you no longer need. We can get that accomplished and off your plate. Please send
Moved and Address did not change
I am currently in a divorce proceeding and I need to remove service and billing for and need to retain service at . There seems to be no way to accomplish this or talk to a real person to get it reolved. Haw can I get this fixed so I am no longer paying gor the internet service? Thanks, .
Question
You "Worked with me"? You never responded to me. God your company is awful. I asked specifically for a callback and an actual apology for your shoddy service and your lack of customer support.
Lack of customer service is appalling
My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me
Question
Billing issue/customer service
When adding mobile service the service rep told us the easiest way to do this was to cancel old account and start new account. The old account was never canceled and we have had almost $600 removed from our bank. When dealing with customer service, one gentleman was helpful but never followed up. Se
Question
•
Billing
Not refund for returned equipment
Hello! i have returned my xfinity equipment in feb and its may I have not received my refund instead of continuous follow ups. There has not been an attempt made from xfinity side to give the money back.
Question
•
Customer Service
Moved and Address did not change
I am currently in a divorce proceeding and I need to remove service and billing for and need to retain service at . There seems to be no way to accomplish this or talk to a real person to get it reolved. Haw can I get this fixed so I am no longer paying gor the internet service? Thanks, .
Question
•
Sign-In and Account Management
user_kzuiqv We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your Voice Mail issue, so the Community can have an understanding of y
My service
Xfinity has not yet sorted out the voice mail problem on my cell line. This is costing me money and it's the one thing ii asked NOT to happen. Please resolve asap. I have already spent hours dealing with this problem. Please....take care of this and adjust my bill accordingly. Thank you.
Question
Underground Sprinkling cut
Xfinity was putting in a new line last fall but the ground froze so the cable sat above ground over the winter. Spring comes and they never notify me ahead of time but just come and bury the line. I warned them several times that I had sprinkling but guess what…they cut the line when I started it la
Question
•
Customer Service
Thanks for meeting us here in our Xfinity Forums community, @user_93ae56, with your concerns about exporting your email contacts to Microsoft Excel. Steps: 1. Sign in to your email at https://connect.xfinity.com 2. Select Address Book (l
Exporting to Excel
I have a long list of email addresses in the To: box of an email. I would like to export that list into Excel. I do all my email through the Comcast website.
Question
Hi there @user_99v9zb, I completely understand your frustration after spending 14 hours on the phone and tracking this on a spreadsheet just to get your included benefit working. That is an exhausting experience, and your frustration is entirely vali
XfinityQuemekia
commented
46 minutes ago
to the conversation:
0
0
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
Question