Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (501.7K)
Thank you for your question, and I can certainly understand the confusion. Based on the information available, the XER10 is no longer required as the routing device for eligible Xfinity Fiber/EPON customers who choose to use their own equipment. Comc
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
@XfinityRichard if this is true, it would be huge! Do you have a link to official documentation or notification somewhere?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
@Soxvaritek33 Have you tried completing the troubleshooting steps @hscce shared?
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
Question
MT8733 upstream stuck at ~6 Mbps, same as an old thread
I'm hitting the exact same problem as this thread: https://forums.xfinity.com/conversations/your-home-network/upstream-only-6mbps-with-motorola-mt8733-provisioning-problems-12gig-service-plan/6620501312df8b16cf69f155 Motorola MT8733, plan 1000/100. Download is fine (~650 Mbps), but upload is stuck a
Question
•
Your Home Network
Hi @XfinityRichard that would be great if it were possible. But I don't quite see how it would work. Isn't the XER10 doing DPoE and therefore without it I'm not going to be able to authenticate to xfinity's network? Are you saying there's some mode
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Website Won't Let Me Make Payment
Hi, I have not had internet for a few weeks now, and the website will always end up in error when I try to change my card and pay. If I try to add a new card, the website just goes to "Error." If I try to resubscribe, make a payment, "Error." I've tried any Xfinity support instructions, tried going
Question
•
Customer Service
DVR storage
We were given a new cable box to help solve picture issues and now the DVR capacity went way down. How can we get back to the capacity we had before. Were we not given the correct style of box?
Question
•
X1
Thank you for clarifying, based on your description, it does sound like you may be in a Fiber-to-the-Unit (FTTU) or EPON-enabled property, where service is delivered through a fiber connection that terminates at an Ethernet handoff inside the apartme
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Good morning, @user_nrp20f and thank you for reaching out! 😊 To restart your Xfinity cable box, please try one of the following methods: Option 1: Using the Xfinity Remote Press the A button on your remote.Select Help.Choose Restart.Select
I need to restart the cable box
TV only has the welcome page showing and remote is not connectin
Question
@shobackt Thanks for clarifying. I’d be happy to take a closer look at your account, troubleshoot the issue, and check whether any additional maintenance work is scheduled over the next few days. To get started, please send me a direct
Experiencing pixelation on every channel after a local outage earlier in the week
We've been experiencing pixelation on every channel after a local outage earlier in the week, some channels worse than others, but it occurs on a
Question
Doug_1994 That can disappointing when trying to get your services working. With this particular issue, there wasn't one specific resolution in working with Disney to resolve the issue. Sometimes with troubleshooting, it requires some trial and error.
Disney Plus Freezing During Adds
We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b
Question
Perfect, thanks for your response and for the update. We are here if you need any additional help.
Rebuilding a retaining wall requires pedistal relocation
Henrico County is requireing our community to move/rebuild a retaining becaue it currently blocks a main exit sewer manhole. To accommodate the building of the new block retaining wall, all utilities must be moved to a new easement location. There are two Comcast/Xfinity pedestals in the current uti
Question
XfinityOrlandoM, yes, we went through the app suggestions and last night accomplished the full cable box reboot scenario (was hopeful) without any improvement as of this morning. Was going to see if any re-syncing or stabilization of the signal stre
Experiencing pixelation on every channel after a local outage earlier in the week
We've been experiencing pixelation on every channel after a local outage earlier in the week, some channels worse than others, but it occurs on a
Question
How to restart cable box
I need to restart the cable box
TV only has the welcome page showing and remote is not connectin
Question
@XfinityRaf Thank you so much for your reply. I was able to open an "ticket" in the Comcast store and someone came out yesterday. If I need further help in this project, I will reach out to you. Again - THANK YOU!
Rebuilding a retaining wall requires pedistal relocation
Henrico County is requireing our community to move/rebuild a retaining becaue it currently blocks a main exit sewer manhole. To accommodate the building of the new block retaining wall, all utilities must be moved to a new easement location. There are two Comcast/Xfinity pedestals in the current uti
Question
user_1a5fsr Thank you for reaching out to us here to let us know about the issues you have been experiencing while trying to make a payment. Our Xfinity forums chat is not secure enough to take payment information. You can make a payment by calling 1
XfinityBrianH
commented
48 minutes ago
to the conversation:
0
0
Website Won't Let Me Make Payment
Hi, I have not had internet for a few weeks now, and the website will always end up in error when I try to change my card and pay. If I try to add a new card, the website just goes to "Error." If I try to resubscribe, make a payment, "Error." I've tried any Xfinity support instructions, tried going
Question