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dispute technician charge
I am disputing a $100 technician fee added to my account. My self-installation failed because there was no viable Xfinity line running into the house. The technician had to perform external configuration, which included removing an old AT&T line and running a brand-new Xfinity drop cable to establis
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Billing
@XfinityBenjaminM the reward is not in the redeemed reward section of the account. We leave on July 1st. Kind of freaking out a bit.
Xfinity universal tickets.
Me and another family member had redeemed the 2 free universal tickets and there is no place to find the associated info. Can someone please help us as we had a trip planned. Thank you.
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Cancelled my service last month, still being charged.
I cancelled my service last month around May 25th, but I was charged for the full price of June, and am now being charged for July as well?? I got on the phone with your customer service and went through the process of cancelling. My cancellation confirmation number was 1002295015772074. Please rect
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Billing
There would be absolutely no reason why I would want my Xfinity Mail to go to Yahoo (I don't ever use Yahoo). If I did inadvertently hit some prompt, the language must have been ambiguous with double-speak, but I honestly don't think I hit such a pr
why is mail now under YAHOO
This was a stupid move. Why was it done? It's stupid to have to sign in to two different places to get mail from one place. If I wanted Yahoo mail, I would have it. Not cool forcing it down your customers' throats.
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hello, i just signed up for new internet, was told $50/month and added my auto pay and bank account and it is still appearing as $60 on my bill. Why is this happening, I really need it to be fxed
Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.
I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.
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Thank you! I have sent a follow-up DM.
Account billing after cancellation
Hello, I have two cancelled Xfinity service accounts. When I log in on the app, it shows me that I have a -$25.00 account balance on one of the accounts. However, when I go to pay the bill, it shows that my balance is actually $0.00. How do I know which number is correct?
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Apple TV- A year since, no progress
Wasted 30 min of my time before finally finding this link below. The poor explanation regarding use of Xfinity stream on Apple TV remains unchanged since someone brought it to your attention over a year ago. It still makes no sense to stream on other devices and is still difficult to find answers to
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Xfinity Stream App
Hey @user_uztukj, Thank you for visiting our official Xfinity Forums Community support page. Could you please provide more detail on what action needs to take place? Is there a hanging cable from the pole to the house that needs to be removed? Are yo
Remove cables
Hello! I have cables at my house that need to be removed. I called the Xfinity 800 number and was told there would be a cost to have a tech do this. The city says it is in fact your responsibility to maintain the cables and I should not have a cost. I canceled my Internet and mobile with you today d
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XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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X1
Remove cables
Hello! I have cables at my house that need to be removed. I called the Xfinity 800 number and was told there would be a cost to have a tech do this. The city says it is in fact your responsibility to maintain the cables and I should not have a cost. I canceled my Internet and mobile with you today d
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Customer Service
PORT OUT PIN REFUSAL
I was. Refused my port out pin by Xfinity customer service on the phone due to outstanding balance! Isn’t this illegal? I would like to receive my port out pin
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Plan
Refusal to give me port out pin
I was just refused my port out pin from Xfinity mobile due to an outstanding balance which I have been told is not legal? Is this true and may I please receive my port pen ASAP?
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Getting Started
3rd world service quality
I am so tired of asking for better service quality. I pay more than 300 per month for high Speed internet and cable and get worst service than when I lived in Brazil. My internet is constantly out and I unfortunately did not have a choice until starlink. I am constantly arguing with customer service
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Your Home Network
How do i pause a certain device from internet
How do i pause internet access to my ps5
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Devices and Equipment
@user_ppsqjr Thanks for reaching out to us about porting your number. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Are you getting an error message?
XfinityCarolyn
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Stuck service order. over 15 hours on phone with support.
Trying to port Xfinity Voice landline to Xfinity Mobile. Stuck in backend provisioning limbo for 19 days.
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