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@user_45d546 Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
Xfinity changing my service without my permission
Xfinity has a serious issue. I have been told multiple times in chat sessions, through emails, and verbally over the phone, that if I accept a $30 a month discount, I would not lose my grandfathered cable plan. I did. Chat session number is [Edited: Personal Information]. I have copies of the emails
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I am supposed to accept a solution to my post. So what is my solution.
Xfinity changing my service without my permission
Xfinity has a serious issue. I have been told multiple times in chat sessions, through emails, and verbally over the phone, that if I accept a $30 a month discount, I would not lose my grandfathered cable plan. I did. Chat session number is [Edited: Personal Information]. I have copies of the emails
Question
Hello, @user_5ny320 thank you for reaching out over Xfinity Forums. I completely understand wanting to look at options to keep service on, while going through the medical hardship. I know you have a lot on your plate with your treatments, and sending
Medical Hardship Assistance Request
Subject: Medical Hardship Assistance Request – Account: [Edited: "Personal Information"] Message: > Hello, my name is [Edited: "Personal Information"] and I am a current Xfinity customer at [Edited: "Personal Information"]. I am writing to formally request assistance with my internet bill due to a m
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Internet
I have been having issues with my internet for the past week and a half. I cannot get any real person on the phone and I work from home. This is a HUGE inconvenience. I asked for text updates multiple times and haven’t received none. I am contemplating no longer having Xfinity and switching over for
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Your Home Network
Thanks for letting us know that you tried that, @user_qqminw. We are tracking issues as they occur. We would like to work with you more to see if we can help and to provide any information you may need from your bill in the meantime. Please send a di
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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I do not have that information available only that this is the area where you would set up bridge mode. Are you not seeing this option after selecting that page?
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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This workaround from what I am told/ read if YOU read further is completely unstable. Unless you have something that says that it is not. Is there an actual button on the At a glance page? From what I read I would have to run a script to enable bridg
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Good Morning, @hesterbp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your email access, can you provide further details of the exact issue? Do you receive an e
Comcast Account Blocking My Emails [Edited]
Why does my Comcast account keep blocking emails? Even when I try to go to the account, nothing happens. Are you sending emails to people when shutting accounts off?
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@user_pfvh3o Thanks for reaching out to us, we do apologize for any inconvenience you experience with our customer support, this is not the experience we want to have for our Xfinity customers. We understand times can be hard, therefore we offer so
Customer Service
I understand my bill was high due to sickness I was on disability, but people don’t like to be lied to or disrespected. I’m leaving my services off. T-Mobile has always shown me respect and never lied to me as a long time customer. You really need to change your customer service. They’re either rude
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Comcast Account Blocking My Emails [Edited]
Why does my Comcast account keep blocking emails? Even when I try to go to the account, nothing happens. Are you sending emails to people when shutting accounts off?
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I tried both the app and on a computer I have never logged into Xfinity on. Fix it and stop giving people the run around! It’s clearly a problem on your end, not the customer’s end!
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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@XfinityJon I second that.. take my feedback forward as well. Allow bridge mode in XER10 or let us hook right up to the fiber ONT.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Customer Service
I understand my bill was high due to sickness I was on disability, but people don’t like to be lied to or disrespected. I’m leaving my services off. T-Mobile has always shown me respect and never lied to me as a long time customer. You really need to change your customer service. They’re either rude
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Customer Service
Hi there, @user_qqminw! Sorry to hear about the trouble with viewing your bill. Have you tried any of the steps outlined in other responses? Specifically clearing the cache/cookies on your browser and seeing if the bill is viewable in the XFINITY app
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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@user_25bbe1 From my understanding you can enable bridge mode on the XER10. I personally do not have this modem myself as I have the XB8, but I am reading on the XER10 its in the "At a Glance" page of http://10.0.0.1 Do you see that? Doing a factor
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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same here 3/4/2026 Cannot read properties of undefined (reading 'slice')
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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Hi user_aofvmr! Thanks for reaching out regarding this autopay concern. My team is here to help. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "
Xfinity charged me for no auto pay..while automatically charging me
Xfinity charged me for not being enrolled in auto pay extra $10 while automatically taking the money out of my account..when I talked to customer service they tried to upsell me and said they would readjust my bill...I am waiting on pins and needles to see that happen. Sarcasm miss my internet in Wy
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Having the same issues for days now as well
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I have problems accessing my emails from the xfinity app
I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?
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