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Richard. See the above messages, I am unable to send a direct message, that is what is hopefully being investigated for my account.
ESPN freezes up with xfinity stream tv app
ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72
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Hi BruceW. Thank you for the idea but no, that option is not checked.
ESPN freezes up with xfinity stream tv app
ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72
Question
Hi, @user_8cd306! Good evening! Our team continues to work on this issue. Engineering issues can take a bit to fix so we appreciate your patience. We will be back in touch again soon.
DVR will not delete recordings
About a month ago, suddenly a bunch of DVR recordings we had deleted, repopulated into our active recordings. Now we can't delete them at all. I've tried to delete them off of the cable box, I've restarted the cable box, I've resynched the DVR. I have researched this endlessly, and have done everyth
Question
Hi there, user_il7wf5! Thanks for posting on our XFINITY Community forum. This is never the experience we wish upon any of our valued members. I understand how important it is to help your family, especially with ensuring she has a working landline p
Land line port for elderly mom
My parents (late 80s) have had the same land line for decades. About 2 weeks ago I started the process to port the land line to my mom's new nursing home. She has mild dementia, cancer and needs the same number and special equipment that she is familiar with. I've spent hours and hours on the phone
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I'm having the same problem with my iPhone 13 and iPad Air. Emails will not load. I get an initial error message the reads "Password Incorrect - Enter the password for the IMAP account <myemail>@comcast.net" The second error message I'
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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Hello user_58h98a have you already attempted the steps outlined but other users on this post? Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi tab. Select View WiFi equipment and open&nb
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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We can look into your credit concerns @user_nthwij. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" i
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Hey there, user_b65o75! Thanks for knocking on our XFINITY Community door. It would not be fun to watch the Five Nights at Freddy's 2 Movie with audio issues. Rest assured, you have reached the right team to assist you! Have you tried to power cycle
Movie
I Purchased five nights at Freddy's 2 amd the movie is only playing in Spanish. The sap is in English. The info says English. But it won't switch out of spanish
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This happened to me about 5 minutes ago !! They promised me a $60 credit. Totally unacceptable!!
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
Question
Cancel Apple+
How can I cancel my Apple+ from Xfinity? My Apple+ says that I have to cancel from you
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Flex
AndyKool, hello there! We want to thank you so much for sharing your experience, and do deeply apologize about the challenges within it. We take feedback very serious and this is what we need to hear to continue being better as a company. I just want
Xfinity Customer Experience
I’m writing this with deep frustration and disappointment after months of ongoing issues with my Xfinity service. I’ve been experiencing constant problems with my internet connection and unexpected extra charges that make me feel taken advantage of rather than valued as a customer. Recently, I was e
Question
Good afternoon AidenBwah. We would be happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t
Advanced Security and Minecraft
Hello, I have a pretty weird issue that I'd like to get some feedback on before I start buying stuff to try to make a solution. Recently, my partner and I moved apartments and signed up with Xfinity home internet. We have a modded Minecraft LAN world and we'd like to avoid having to try to turn it i
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jlkuehn when it comes to 3rd party options, we wouldn't be able to recommend any, but there is a chance other users of the forum have a recommendation to share with you.
NomoRobo no longer supports Xfinity VOIP in 2026
According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text
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I've been using the built-in call blocker and spam features, however I'm looking for something a bit more comprehensive. Are there no 3rd party alternatives? Would love a way to block by caller id name... something my in-law's would greatly benefit
NomoRobo no longer supports Xfinity VOIP in 2026
According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text
Question
Today is Jan 4, 2026. I could not access the internet, so I contacted Xfinity through the app. I held my phone in my hand for nearly an hour, waiting and following everything Xfinity asked me to do. After almost an hour, I was informed that for some
Xfinity Customer Experience
I’m writing this with deep frustration and disappointment after months of ongoing issues with my Xfinity service. I’ve been experiencing constant problems with my internet connection and unexpected extra charges that make me feel taken advantage of rather than valued as a customer. Recently, I was e
Question
I sent a message as instructed
4k box compatible with Xfinity new updates
I have been having issues since September. Xfinity themselves seem confused. Finally a new tech told me that Xfinity did upgrades in the area and my box wasn’t compatible with the “MOCA” updates Xfinity made. However, he installed a non 4K box, not sure why he would do that! I have already spent $30
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Hey @user_0hebbd, We appreciate you being a part of our Xfinity Community and bringing up your concern regarding the account and billing. The account was still showing that the customer owned modem was still the primary equipment, which resulted in t
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Incorrect Billing Amount after a Plan Change
I upgraded my service from 300Mbps to 1Gbps in September 2025. Since the upgrade, my auto-pay has incorrectly continued to charge the old rate of $43. While my monthly payments are under-billing, I see a large, growing balance in my 'upcoming charges.' I previously called customer service and was to
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