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I'm so happy to hear that, @user_7mgy20! Thank you for circling back to post an update. Please let us know if anything changes.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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jneilliii Please try uninstalling and reinstalling the Xfinity App and then follow the steps that @EG provided. If you're still running into the same issue, please let us know.
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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user_c6d5e8 Do you have any decorations, wind chimes, or anything that a gust of wind can move in range of the doorbell?
video doorbell chiming randomly
my video doorbell chimes randomly at night. I have reset it per trouble shooting guide still no sucess
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Worst customer service
I bought a new phone with a promo where they basically give you a free phone with a monthly credit for 2 years if you turn in your old phone. I did that. It’s been 5 months and I’m still not getting a credit. I pay for the new phone every month. I’ve contacted them several times. The agents all prom
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Customer Service
@XfinityRay no there is nothing on the camera. It does it at night time .
video doorbell chiming randomly
my video doorbell chimes randomly at night. I have reset it per trouble shooting guide still no sucess
Question
mine seems to have been fixed
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
user_npwr35, I appreciate your feedback and perspective on this matter. I will pass this along to our management team for review. If you change your mind and would like us to help with your rate concerns, don't hesitate to let us know. We can help an
Long Term Internet Customers getting ripped off
Xfinity, you have offered a deal for new customers this holiday season for a guaranteed 5 years of 1 gig @ $50 /month. However when I inquired with two of your online people and one phone representative they reassured me that although I've been with xfinity internet for over 7 years that I do not qu
Question
I already spoke with three different xfinity employees, gave them all my info, and they all said the same thing, not available to existing customers. One even said that xfinity was rolling out this deal to all current customers, but didn't want to o
Long Term Internet Customers getting ripped off
Xfinity, you have offered a deal for new customers this holiday season for a guaranteed 5 years of 1 gig @ $50 /month. However when I inquired with two of your online people and one phone representative they reassured me that although I've been with xfinity internet for over 7 years that I do not qu
Question
Hi there, @user_c6d5e8! Thanks for resetting the doorbell. Are you getting motion notifications when the doorbell is chiming at night? Do you see anything in the camera at those times or nothing?
video doorbell chiming randomly
my video doorbell chimes randomly at night. I have reset it per trouble shooting guide still no sucess
Question
Hi there, @user_3ar5f9. Thanks for reaching out about your service and trying to pay your bill. Your bank or card provider is able to give you further details on why a payment is declined. We are happy to check further on everything to see what is go
Payment not accepted because it's below minimum amount?
I have been trying to pay the balance of my bill for 2 days and am not able to make payment over the phone or online. I initially intended to split the payment between 2 cards. Payment of $150 went through with no issue. I'm trying to pay the remaining portion of $7.41 but payment keeps getting decl
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Payment not accepted because it's below minimum amount?
I have been trying to pay the balance of my bill for 2 days and am not able to make payment over the phone or online. I initially intended to split the payment between 2 cards. Payment of $150 went through with no issue. I'm trying to pay the remaining portion of $7.41 but payment keeps getting decl
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Customer Service
This has been going on for me off and on for months on iPhone 16. It's random, sometimes it works fine and other times it keeps asking for a password on all 5 of the comcast.net email addresses I have. The only way I get it to work is turn off my VPN
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Thanks for reaching out through our community forums, Travis3911! We appreciate that you've tried troubleshooting the issue on your end. Have you attempted to reach out to our Customer Security Assurance team with this issue? They can often help with
Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.
Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc
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Hello @HannahNomos. I understand that this can be frustrating, Are you trying to access Xfinity stream on a Roku TV that is connected to your home network?
Cannot Activate Peacock Premium
I used to have Peacock Premium since I have a gigabyte of internet. After moving addresses, I'm unable to access Peacock Premium. After clicking the links provided by Xfinity in my emails, I attempted to activate my Peacock Premium subscription with no success. It seems many other users face the sam
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Hey @user_0lm77g, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help review the purchased, watch time, and more to see if the purchase can be reversed. We do recommend enabling purchase pin
Unauthorized movie rental
My 4 year old rented a movie without my knowledge. She has started it but I don’t want the purchase can it be removed from my bill?
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I have a charge for a movie I didn't rent, noticed by text notification and I have pin on. No one was watching TV at 2:30 and when I turned it on, I was watching Vix, then had an internet crash and I couldn't watch it anymore. Was watching cartoon on
Unauthorized movie rental
My 4 year old rented a movie without my knowledge. She has started it but I don’t want the purchase can it be removed from my bill?
Question
Thanks for posting on our community forums for assistance, user_npwr35. I'm sorry to hear about the rate not being available. I know how frustrating this can be, and I'd like to help. Some offers are only available for first-time subscribers, but we
Long Term Internet Customers getting ripped off
Xfinity, you have offered a deal for new customers this holiday season for a guaranteed 5 years of 1 gig @ $50 /month. However when I inquired with two of your online people and one phone representative they reassured me that although I've been with xfinity internet for over 7 years that I do not qu
Question
Long Term Internet Customers getting ripped off
Xfinity, you have offered a deal for new customers this holiday season for a guaranteed 5 years of 1 gig @ $50 /month. However when I inquired with two of your online people and one phone representative they reassured me that although I've been with xfinity internet for over 7 years that I do not qu
Question
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Customer Service
lawn Thanks for reaching out. I'll number the answers to keep is simple for you. 1. It should just put them in the folder that is already named the same. It shouldn't delete one that is already there. 2. It will remain intact for the time remaining b
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Will Email Export Overwrite
apologies upfront - not a simple scenario. background : using the same coax for internet for 25 years and email address for 17 years. I have emails going back to 2008 when Comcast bought previous operator/ISP. My mailbox hovers around 90% of the 10GB limit. I regularly have to go in and remove old f
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