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Platinum Member Missing Peacock Premium Activation Banner
Hello, I am a long-standing Platinum Rewards member, and I am trying to activate my free Peacock Premium benefit. However, the activation tile is missing from my Rewards dashboard, and the banner does not appear in the Xfinity Assistant. I have already tried the following troubleshooting steps witho
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Sign-In and Account Management
I'm also unable to enroll in Xfinity rewards. I am the primary account holder. I was able to enroll in military service benefits but I'm getting this message when I tried to enroll in Xfinity rewards. We can't offer you rewards right now Your accoun
Xfinity rewards not working - claims I am inelegible
I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.
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Thanks for the reply, but this does not address the issue of public and private ports differing or the UPnP not holding settings. I was trying to avoid using another router.
Legacy Tablo ports forwarding
Been asked, but asking again since this seems simple and was not an issue under ATT I would have stayed with ATT but pricing is horrible, and only supported a failing DSL infrastructure in my area Tablo external access uses 2 port forwards with a different public port mapped to a private port Xfinit
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Status of maintenance ticket 13494365
Field tech visited on 01/09/2026, confirmed neighborhood-wide line issue, created maintenance ticket 13494365. Phone support cannot find this ticket. Requesting status from a moderator.
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Your Home Network
Sorry to hear that your viewing is being interrupted like this @user_8l99cf! What device are you experiencing this on?
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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@CuriousFour, Are the TVs you're using the same setup or model?
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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Hello again! Another peacock issue. Peacock works on one of my tvs but not the other. I followed the same steps you mentioned above - going to settings, then apps and subscriptions. Peacock is listed but when I select Peacock, it is asking me to sel
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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I am so sorry you lost the previous thread, but I am happy to jump back in and help @VS23! I certainly understand how frustrating it is to be locked out of your own accounts because a verification call won't ring through, especially when you need to
Verification code calls going directly to voicemail.
Asked this question previously and seem to have lost the thread. Many businesses are using second verification access by calling to provide a code to enter online. Unfortunately, my phone doesn't ring and the automated call goes to voicemail. It's hit and miss, mostly miss that I can get the code if
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Thanks for stopping by our community forums, randya1! I apologize, but unfortunately the only way to enable this setting at this time is through the Xfinity App. If you're able to get the app to work on a device, you can find steps to enable admin se
Gateway login URL
Whenever I try to log into http://10.0.0.1 I get the following screen (see screenshot below) I've tried other browsers, but I get the same results. Cache and history cleared. I cannot use the Xfinity app on my phone is its too old and my phone is not supported by many apps these days. This is not co
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user_sbq3yi, ok, that's good to know. That's the first thought that came to mind as your bill increased by $10. Last question before we proceed with the next step - have you taken a look into your bill via PDF from your previous statement to see wher
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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@XfinityThomasB so being a customer over 25 years means nothing...guess its time to cancel all services
Feedback on new Yahoo email
The new Yahoo email is horrible, it has ads all through the inbox that can't be deleted. I'm not happy with this change at all.
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Yes to both questions.
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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Hello again user_qmz4ip 👋 I just wanted to swing by to thank you one more time or working with us on this issue! I'm glad the data readings issue got resolved and even more than that I'm happy we got you setup with an awesome new promotion that bum
My data usage shows "0" on the computer and on the phone. Signed in /out
My data usage shows "0" on the computer and on the phone. Signed in /out several times as was suggested in other posts and no change. Started the middle of December 2025 and has not updated since.
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Hello @user_ec4d2c, you're speaking with some well tenured folks as well. There was not a multi-product discount for Xfinity mobile, but there were bottom of the bill discounts applied. This is different from a multi-product discount because bottom o
2 Product Discount
One of the reasons that I switched to Xfinity Mobile, was that there was a 2 product discount (Xfinity Mobile + Xfinity TV/Internet) of $20 per month. I just heard this month, that the $20 discount has been reduced to just $10. Is that correct? If so, that's enough to spur me to move my cell plan to
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Hey there user_op9d5q, sorry to hear you're having issues accessing your email through the Samsung email app! If you've already confirmed that the server settings are correct as seen here, the next thing I would check is to make sure third party emai
Can't connect Comcast email to Samsung 25s phone
This just started yesterday by not syncing. I followed the suggestions and deleted it from my phone, now I cannot add it. My email works on my desktop. What did you upgrade and break? I see from past postings that this seems to be a yearly problem. I've been fortunate until now. HELP!!
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I am also having the same issue
user_kp1wrq
commented
6 hours ago
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New account created when changing to a different plan at same address
This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need. I am unable to get through to any useful support
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