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@user_19ae85 Loyal Xfinity customer of 5+ years. New customers are getting more benefits than I do. New customer gets Peacock and Disney+Hulu included plus 1gig internet at $60 autopay. I get $75 same speed monthly and no Disney+Hulu. Peacock inclu
Xfinity hates loyalty
Loyal Xfinity customer of 5+ years. New customers are getting more benefits than I do. New customer gets Peacock and Disney+Hulu included plus 1gig internet at $60 autopay. I get $75 same speed monthly and no Disney+Hulu. Peacock included in my Walmart+. Why are loyal customers not getting the same?
Question
Thank you for reaching out here. I will be happy to look into that line issue from here for you. Can you send me a direct message with the full name and complete address for that service? To send a direct message. • Click "Sign In" if necessary
Need Coax Wiring
I need a crew that can fish my coax line because I don’t have an outlet inside my home. They’ve sent multiple technicians who can’t seem to locate the coax line and all of them have stated that I need new underground wiring I need help because it’s been very frustrating chatting with agents and they
Question
Will Xfinity credit any of the late fees back to my account?
late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately
Question
I have tried to send a direct message but keep getting error messages stating that it could not send.
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
Question
I have previously asked about this and complained to the Better Business Bureau and FCC about this and the only solution offered was to downgrade my internet speed because the in the employee's opinion it is too much speed and the employee thinks tha
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
Question
Hi there user_60idwd, thanks for taking time to reach out here on the community forums! It's never a good time having to reboot equipment, so I apologize. The quickest way to receive a credit for a service interruption is by requesting a credit from
Credit for outage
I would like a credit for the outage in my neighborhood today. Took all of my equipment offline and now I'm having to reset everything
Question
Xfinity Mobile
I am trying to get a device with Xfinity mobile but every time I want to pay it says I have to update my automatic billing method. When I try to add a different card it doesn’t let me or says I don’t have Xfinity mobile which is true, but I had gotten a device that I ended up returning and not keepi
Question
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Billing
Will Xfinity credit me any of the late fees?
late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately
Question
Need Coax Wiring
I need a crew that can fish my coax line because I don’t have an outlet inside my home. They’ve sent multiple technicians who can’t seem to locate the coax line and all of them have stated that I need new underground wiring I need help because it’s been very frustrating chatting with agents and they
Question
•
Customer Service
Your response is limited to providing links to articles?
late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately
Question
Hello Friend. I was having the same problem. So I said Go POUND SAND COMCAST XFINITY!!!! I CANCELED AND SWITCHED TO AT&T INTERNET FOR STREAMING AND STREAMING CHANNELS, BECAUSE THAT'S ALL I NEED. HAVEN'T HAD THIS GETTING SOURCE NOT AVAILABLE PROBL
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
@csigrissom the articles are the documentation we have available regarding late fees.
late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately
Question
@csigrissom, I'd be happy to look into this further. Previously, we invited you to send a direct message to see what options we might have to remedy this issue. The direct message invitation still stands.
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
Question
Credit for outage
I would like a credit for the outage in my neighborhood today. Took all of my equipment offline and now I'm having to reset everything
Question
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Sign-In and Account Management
Our team is a bit limited when it comes to mobile, I'll be more than happy to get this escalated to our dedicated mobile team to further review @Daviscon8. To proceed, send our team a direct message with your full name, the name listed on the account
Return lable
I got a iPad back in March 2026. I have called multiple times with promises I was going to get a return label. I was supposed to get a return label March 20, 2026. I never received it. I went to the Xfinity store at fairlane in Dearborn, Michigan. I was told they couldn't help me nor could they acce
Question
Xfinity hates loyalty
Loyal Xfinity customer of 5+ years. New customers are getting more benefits than I do. New customer gets Peacock and Disney+Hulu included plus 1gig internet at $60 autopay. I get $75 same speed monthly and no Disney+Hulu. Peacock included in my Walmart+. Why are loyal customers not getting the same?
Question
•
Customer Service
I don't need articles to read why can't the information be provided here?
late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately
Question
Why do I have to pay an additional $16.99 for peacock premium plus just so I don't have to watch ads? Why can't Xfinity offer a promotion on the more sports and entertainment package to offset the extra cots for peacock just to remove the ads?
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
Question
I have been trying to give this back since March 24, 2026 which was in the 14 day time frame. Rjis is unacceptable. I went to the store on March 20, 2026. Something should have been done then. So therefore they should accept this back. It's no
Return lable
I got a iPad back in March 2026. I have called multiple times with promises I was going to get a return label. I was supposed to get a return label March 20, 2026. I never received it. I went to the Xfinity store at fairlane in Dearborn, Michigan. I was told they couldn't help me nor could they acce
Question
@user_19ae85 Thanks for being part of the Xfinity family. I would be more than happy to assist you and take a look at your plans. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
XfinityCarolyn
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Xfinity hates loyalty
Loyal Xfinity customer of 5+ years. New customers are getting more benefits than I do. New customer gets Peacock and Disney+Hulu included plus 1gig internet at $60 autopay. I get $75 same speed monthly and no Disney+Hulu. Peacock included in my Walmart+. Why are loyal customers not getting the same?
Question