Xfinity Community Forum

Bcrown, Hi there! Thanks for taking the time out of your day to reach out. As someone who enjoys watching entertainment on my TVs, I can understand the inconvenience caused by severe pixelation. I am sorry to learn about this experience. You've reach

XfinityGabriel

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46 minutes ago

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amplifier replacement?

I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at

Question

Hello user_tcwnk6! Thanks for reaching out to us here for help with moving your comcast.net email address over to yahoo. The transition is pretty simple, I have moved over 2 of my accounts so far. You should receive an email invite to move your addre

XfinityPaula

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48 minutes ago

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New/Upcoming Switch to Yahoo email

With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,

Question

user_ubc5b5 Hello and happy Thursday, I definitely understand how frustrating it would be. I've had to do it a few times when my kids didn't get the memo not to hand our Wi-Fi password out like candy and we have a ton of devices, including smart home

XfinityBillie

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53 minutes ago

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U

Very poor customer support - so stable internet connection

My internet is only 30% of my plan speed and keeps loosing connection. I contacted the support several times and they were always restarting my modem and trying things which did not help. My appointment with a technician is a week away - the earliest possiblity !!!! Today I was asked to reset my mod

Question

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YES, I have deleted the app a few times now, thinking this might fix the problem. It has NOT!

user_grclkt

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58 minutes ago

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U

iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t

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I’ve tried everything on this blog-nothing is working this am 4 Dec 2025; 5 hours trying and retrying every option on this blog. My iPad stated Comcast server not available. Yet, when I use the xfinity app directly-I can connect and read my email usi

user_z41po1

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1 hour ago

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Email says imap password required

After soft ware update on iPhone says needs imap password

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I am a xfinity customer with a user ID. I am looking for the actual steps when logging into the xfinitywifi hotspot. If I knew what your server asks, then I can probably program the ESP32 to respond properly. For example: SSID username pw This may

user_dqpac0

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1 hour ago

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Sign into xfinity hot spot without app or web browser.

Trying to log into xfinity hot spot with an IOT device. I can not use the app or a web page. Login will be hard coded into the software running the IOT device. Is there a way to do this? When using my regular wifi, I enter SSID and password. I tried this with xfinity hot spot and it did not work.

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ivebtried both ways-same result

user_z41po1

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1 hour ago

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U

Email says imap password required

After soft ware update on iPhone says needs imap password

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I’ve tried changing password in my Apple mail setting; I’ve tried deleting and adding Comcast to my mail accounts on iPhone. I’ve entered my imap password dozens of times without any resolution.

user_z41po1

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1 hour ago

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Email says imap password required

After soft ware update on iPhone says needs imap password

Question

Hi there, @Corbwest! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the packet loss issue you've been experiencing. We can certainly check into it. Please send a direct message to us by clicking the chat icon in t

XfinityFrank

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1 hour ago

to the conversation:

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C

packet loss

I have been experiencing severe latency spikes and jitter on my connection for over 2 years at my address and a tech visit almost every couple months from you without the issue ever being resolved. My modem-to-router ping is stable (0–1ms), but upstream from my CMTS (hop 2) I’m seeing spikes from 25

Question

Good morning @user_5vwx48, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the experience that you had with that person claiming to be a Xfinity employee. We don't generally reach out to

XfinityJeff

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1 hour ago

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Scam using official Xfinity number

I received a call from official Xfinity phone number. The caller claimed he is from Xfinity technical department and said my home IP address has been hacked. He use netstat command to prove my IP address has been hacked and asked me to download Anydesk from Xfinity Web site to remotely control my la

Question

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Very poor customer support - so stable internet connection

My internet is only 30% of my plan speed and keeps loosing connection. I contacted the support several times and they were always restarting my modem and trying things which did not help. My appointment with a technician is a week away - the earliest possiblity !!!! Today I was asked to reset my mod

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Customer Service

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user_75q6k7 Can you please try to sign out of the Forums, clear your cache and cookies and then sign back in and see if you are able to get the direct message feature to load?

XfinityBillie

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1 hour ago

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Won't honor email pricing

Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12

Question

user_lez9kr Thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers. As sad as I am to hear you are cancelling services, I can absolutely assist you with this

XfinityBillie

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1 hour ago

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2nd Failure of Xfinity to Cancel My Account

I will sue Comcast if the company does not resolve this. I. am. stopping. my. business. with. xfinity and comcast. FOREVER. CLOSE MY ACCOUNT AND STOP ALL SERVICES. On Nov 24, 2025, I told the xfinity customer representative that I wanted to cancel all my services with xfinity. He said that I would h

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I contacted Xfinity via conversations and nobody responded after three messages. I'm going to start looking for a new provider if I don't get a response soon. Very disappointed in Xfinity/Comcast.

user_slq9p5

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1 hour ago

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U

CNBC sound drops

Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.

Question

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Scam using official Xfinity number

I received a call from official Xfinity phone number. The caller claimed he is from Xfinity technical department and said my home IP address has been hacked. He use netstat command to prove my IP address has been hacked and asked me to download Anydesk from Xfinity Web site to remotely control my la

Question

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Customer Service

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Hello, @ik629, and sorry for any confusion. Let's find out what your upload speed should be. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a litt

XfinityThomasC

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2 hours ago

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Next Gen Internet Speed Confusion

I had previously been told that my account/address has next gen internet speeds enabled/available (multiple times over the phone) and I needed to upgrade to a modem on the next gen speed list. I did that and my upload speed is still 38Mbps when it should be closer to 200. I called again and was sudd

Question

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its just spinning ( the little wheel)

user_75q6k7

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2 hours ago

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Won't honor email pricing

Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12

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2nd Failure of Xfinity to Cancel My Account

I will sue Comcast if the company does not resolve this. I. am. stopping. my. business. with. xfinity and comcast. FOREVER. CLOSE MY ACCOUNT AND STOP ALL SERVICES. On Nov 24, 2025, I told the xfinity customer representative that I wanted to cancel all my services with xfinity. He said that I would h

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Billing

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user_75q6k7 Can you try to make sure that you are signed in and in the upper right hand corner you will see the messaging icon. Can you try clicking that and following the directions?

XfinityBillie

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2 hours ago

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Won't honor email pricing

Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12

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I used the link to direct messaging

user_75q6k7

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2 hours ago

to the conversation:

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Won't honor email pricing

Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12

Question