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Hi there, @user_f1c9c8. We are the right team to help with your concerns. We are under the corporate umbrella. How may we assist?
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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@user_d1xoc1 It's our honest and best attempt to provide a permanent resolution, as we don't measure, track, monitor, or record customer data usage here on the forum. All we can view is what the customer can see using the usage meter on their accoun
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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What model box are you using ?
HBO Max Freezing after commercials
HBO Max is freezing after commercial breaks. This only occurs on HBO Max to the TV directly hooked up to the Cable box. WiFi TVs work fine, as well as Netflix. I have tried refreshing the system, clearing the local cache, unplugging everything, and restarting all devices. What can be done to fix thi
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Customer service
Overall Experience: Extremely Poor This was one of the worst customer service experiences I have ever had. About two months ago, I contacted Xfinity because my internet service was not working properly. I was told a technician would be sent to my home. At no point was I informed that this visit woul
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Customer Service
Every box has Cloud DVR now. Did you get an Xi6, which does not have a coax connection? Only XG1v4 is the only one that still has a local hard drive, but I believe even some of those do not have hard drives anymore.
New cable box
I just received a new 4K cable box but it doesn’t have dvr. Can I get an Arris XG1V4 cable box instead?
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Good evening @user_uxux6c, and thank you for reaching out on our Forums to let us know that you are also experiencing issues with your HBO MAX subscription. What error messages are you running into on your screen? Did you make any recent changes to y
Kicked out of HBO MAX subscription with xfinity
Had hbo max for years with xfinity. I try to watch today via TV app/phone and am told I need to renew my subscription. I have changed nothing. What gives?
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user_hm1d9y Thank you so much for stopping in for help with this bill. I would be more than happy to take a look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service
Xfinity support
My name is [Edited: "Personal Information"] I reside at [Edited: "Personal Information"]. I keep receiving a bill for $129. I'm assuming it's for the 3 days that I had the Xfinity streaming that did not work any of those three days. We had technical support online help and at my home but nothing wor
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New cable box
I just received a new 4K cable box but it doesn’t have dvr. Can I get an Arris XG1V4 cable box instead?
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X1
Thank you for reaching out to our team here. That is definitely not the experience we would like you to have, and I will be happy to look further into that from here for you. Can you send me a direct message with the full name and complete address fo
Xfinity Lost My Returned $1,000 Phone and Now Charging Me Full Price – Platinum Member of 10+ Years
I’ve been a loyal Xfinity Platinum member and continuous customer for over 10 years, but I’m extremely disappointed with how Xfinity is handling a major issue involving my returned phone and trade-in. I returned my phone using the prepaid shipping label provided by Xfinity for my trade-in upgrade, w
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eastern debt services
Hi Xfinity Support — I’m hoping you can help me with a past-due balance that was sent to Eastern Services. I had a sudden spinal injury and surgery in September. I’ve been recovering away from home, so I didn’t realize the account fell behind. It was my mistake, and I’m not trying to avoid it — I’m
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Billing
Uzivert Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service add
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
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I am very glad that we were able to get that issue escalated and resolved for you from here. If you have any other questions or concerns we are happy to assist you from here in any way. - XfinityJohnG
Billed for a watch that was supposed to be free and can't get it resolved
This is ongoing since last May, and despite promises from multiple supervisors, still isn't resolved. I was promised a free watch, and have it documented in a chat that I asked multiple times and was assured it was completely free. They sent me a watch that was more expensive than the free tier, and
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@XfinityMartyR At best this comes across as a bad faith suggestion, or at worst a troll comment. This has already been suggested by Xfinity employees, and I've already responded with why would would we pay more for unlimited data when we don't need
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Hey @user_gr66pi. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Email issues you may be encountering. We are not showing any known issues with the Xfinity Email serve
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
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Birdbuddy Camera Won't Live Stream
Received a Birdbuddy birdfeeder for Christmas, which has a camera that connects to the wifi. Shows connected and the xfinity app shows strong connection. Once I turn on live stream it attempts for a while, but then states "Something went wrong". Is there something blocking this stream? It is cloud b
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Your Home Network
More info: As an FYI, if I "record" the channels that don't work (getting the XRE-03059 error), and then immediately watch from the DVR, they work through the DVR. Which is the exact same issue we had a month ago that hadn't been an issue for about 4
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Unlock device on my own bring device to Xfinity.
I terminated service with xfinity as the 1 year mobile service on us was active for internet set up, but internet could not be set up at my home for some reason as too far from the hub drop. I then was told I would have to cancel my cell service, so I ported my number out, but the device (Samsung ZF
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Network
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Channels and Programming
Sitting 🪑 n an Xfinity store in Northgate in Seattle. Customer service reps just standing around while there are five people waiting to be helped. This is outrageous! Just shows how these techies get sucked in to their phones and don't
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Yes, the XG1v4 (4k wired) and the Xi6 (Wireless) support this. You see the picture as it moves. It's the same for DVR and Live TV.
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Do the latest Xfinity X1 TV Boxes have VISUAL and FULL SCREEN Rewind and Fast Forward on TV?
Do the latest Xfinity X1 TV Boxes, including the 4K wireless one, maintain the same rewind and fast forward experience on a TV as the older boxes such as the XG1-A? Most importantly, I'd like to know whether Rewind and Fast Forward are still both VISUAL and FULL SCREEN at all speeds except the faste
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