Xfinity Community Forum

Getting down in the weeds.. PCM is the digital audio format that home theater receivers use to process sound. That's how sound tracks are mastered. But, multichannel PCM files are quite large. That's where codecs like Dolby and DT

BIslander

commented

39 minutes ago

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

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user_0kmzao Thank you so much for these steps you took to get the issue resolved. I am going to pass this information along with how we can improve. Did you also have success adding the extender back on after these steps?

XfinityPeterH

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40 minutes ago

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Splitting WiFi bands

I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?

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Reduce bill

I am a senior citizen and need to lower my bill or go without food.

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X1

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MTMinded Thanks so much for reaching out to us here to let us know about the issue. Here are some steps that have helped to resolve this issue for others here on the Forum: 1. Restart your phone and verify iOS and XM software is updated, 2. Tr

XfinityBrianH

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44 minutes ago

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Wifi Calling as a Xfinity Mobile customer

I am an Xfinity mobile customer and an Xfinity Wifi customer. When using my mobile phone, I select Settings, Cellular, Wi-Fi Calling, Wi-Fi Calling on This iPhone. I then put in my home address for 911. When I select "Continue" the following message appears: "To allow Wi-Fi calling on this account,

Question

Hello @user_529ms3 it sounds like you had a promotion that expired at 12 months. Have you had a chance to review your billing statement to confirm why the bill increased? On page 3 you will see your discount details in green font.

XfinityJosephA

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48 minutes ago

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Bill

Hello. This month I was congratulated on my 12-months with Xfinity with a bill for double the regular monthly amount. Refund the remainder and fix the monthly double billing going forward or I'm finding a new provider.

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I need a return label to ship back a phone. The phone is Pixel 11 pro. The label provided is expired.

As stated in the subject. I am struggling to get simple replacement Fedex Label to return my phone. The original label expired and I need to get a new Fedex label. The back office team is taking an excessive amount time for a simple request.

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Devices

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Hello @user_uo6ma4, thank you for taking the time to leave a post. Sorry to hear that your internet service has been out for multiple hours. I can certainly understand how frustrating and disruptive that must be, especially if you're relying on

XfinityMarshante

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50 minutes ago

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Home Internet service

My Internet has not had connection for multiple hours

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C

I am concerned about them, but I'm way more concerned about the state of my home security than my wifi. If that's what you're asking.

CellarMonkey

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52 minutes ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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Ok finally succeeded. Here's what worked for me: 1) unplugged wifi extender and removed it in the Xfinity app. Go to equipment, select extender and then remove. 2) Was then able to seperate bands in the App. 3) Scrolled down after th

user_0kmzao

commented

54 minutes ago

to the conversation:

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Splitting WiFi bands

I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?

Question

Hello, @user_0ak26v ! I'd be happy to help with your cancellation request. Please send us a DM with your full first and last name and the service address associated with your account. Once we verify the account, we can review your options and assist

XfinityRichard

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54 minutes ago

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Need to cancel Internet service — moved outside the United States

Hello. I have permanently moved outside the United States and need to cancel my Xfinity Internet service. I am no longer able to visit an Xfinity Store or complete the cancellation by phone. I would like to complete the cancellation entirely through written support. Could an Xfinity representative p

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I have sent an email from a Gmail address at 9:18a. We will see if it arrives or bounces. I received an immediate email confirmation when I made an appointment.

user_qeixis

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55 minutes ago

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Comcast.net email not being delivered

Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?

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@user_4mdoao Thanks for reaching out to our team for help with your account concerns. We can certainly resolve this for you. I see your direct message and will assist you there.

XfinityKei

commented

56 minutes ago

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Double billing

I upgraded my service, but a duplicate account was created and I am being double-billed. Need help merging and getting a refund.

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Need to cancel Internet service — moved outside the United States

Hello. I have permanently moved outside the United States and need to cancel my Xfinity Internet service. I am no longer able to visit an Xfinity Store or complete the cancellation by phone. I would like to complete the cancellation entirely through written support. Could an Xfinity representative p

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Customer Service

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... Motorola MB8611 ... it literally supports over 20 times the speed Xfinity says it does ... Manufacture's speed specs are almost always higher than the speeds Comcast/Xfinity lists. The 8611 is not compatible with the "enhanced" upload speeds.

BruceW

commented

57 minutes ago

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Xfinity only allows 35 Mbps upload, but my modem supports 800 Mbps up (plus 2.5 Gbps down). Why is Xfinity artificially capping my speeds?

As in the title. I have a modem, a Motorola MB8611, which can do 2.5 Gbps download and 800 Mbps upload. However, Xfinity says it only supports 35 Mbps, which is completely wrong, by a literal order of magnitude and then some - it literally supports over 20 times the speed Xfinity says it does, and 8

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M

Wifi Calling as a Xfinity Mobile customer

I am an Xfinity mobile customer and an Xfinity Wifi customer. When using my mobile phone, I select Settings, Cellular, Wi-Fi Calling, Wi-Fi Calling on This iPhone. I then put in my home address for 911. When I select "Continue" the following message appears: "To allow Wi-Fi calling on this account,

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

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Double billing

I upgraded my service, but a duplicate account was created and I am being double-billed. Need help merging and getting a refund.

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No Discount

Why is there no discount when purchasing a device in full?

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Devices

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user_o70w37, thank you for reaching out to us through Xfinity Forums. We can get you set up with a new modem/router. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessa

XfinityAngie

commented

1 hour ago

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Router

How do I get and updated router

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

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myrouter.io vs 10.0.0.1 for XB8 modem

looks like the cert on the modem is hard coded for myrouter.io. As a result, I get hundreds of error windows on my windows PC in the morning because the cert isn't trusted, and something on windows is trying to access 10.0.0.1. When I go to 10.0.0.1 in my browser, I get the untrusted cert warning. I

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Double billing

I upgraded my service, but a duplicate account was created and I am being double-billed. Need help merging and getting a refund.

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Billing

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