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Hi there @user_lsrqz9. I do appreciate your patience. I'm happy to hear that your service has been behaving. Are there any other service or account concerns I can assist you with today?
XG1v4 DVR box (Model AX014ANM) Crashes Paramount+ App Attempts to use the "Autoplay Next Episode"
Account Escalation / Tier 3 Engineering Request: I am experiencing a persistent, reproducible app container crash on my primary XG1v4 DVR box (Model AX014ANM). The issue happens strictly during the video playback container transition when the Paramount+ app attempts to use the "Autoplay Next Episode
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Absolutely @user_xxlt6b! Are the configuration file and commanded power issues causing intermittent connections, slow speeds, or packet loss?
Incorrect configuration file
I have the Arris S33v3 currently installed with Gigabit internet,,the event log shows there is a incorrect configuration file along with multiple RNG-RSP CCAP Commanded Power ,,,,,,,,issues as well. In reading several other posts on this forum it seems to be a problem , the S33v3 needs the correct f
Question
Thank you so much. I just received an email from xfinity that this issue is resolved. It's been a frustrating experience. Cheers.
Urgent Escalation Requested — $600 Trade-In Credit Denied Despite Phone Delivered Before Deadline
Subject: Urgent Escalation Requested — $600 Trade-In Credit Denied Despite Phone Delivered Before Deadline I am requesting assistance from Xfinity's Executive Customer Relations or an escalation specialist regarding an unresolved $600 iPhone trade-in credit. I recently upgraded two mobile phones at
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@XfinityAldrik So after I factory reset the gateway, where do I go in the app to activate it once again? And does the gateway username and password get reset also?
How to configure a Gateway in Bridge mode. Can no longer do it via webpage and no option in App.
My Gateway is in bridge mode. I used to be able to administer it via http://10.0.0.1 but I can no longer do that. I cannot do it via the app either. How can I now configure my gateway? The xFinity Assistant was, unfortunately, completely useless and gave a non-sensical answer to the question above.
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user_80vzwp My team would like to assist you with your trade-in credit concerns as we will want to escalate this for further investigation. "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil an
Urgent Escalation Requested — $600 Trade-In Credit Denied Despite Phone Delivered Before Deadline
Subject: Urgent Escalation Requested — $600 Trade-In Credit Denied Despite Phone Delivered Before Deadline I am requesting assistance from Xfinity's Executive Customer Relations or an escalation specialist regarding an unresolved $600 iPhone trade-in credit. I recently upgraded two mobile phones at
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@user_yt0u2x just like all the rest of us. funny that the billing and payment page works fine. xifnity needs to get this fixed and offer same benefits that have been missed for 2 weeks as of tomorrow again for your customers
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Temporary service reactivation was supposed to end, but billing continued
I’m looking for help with an account issue involving a temporary reactivation of my service. I live overseas and previously had an arrangement on my Xfinity account where I remained a customer and kept the Xfinity equipment, but internet and TV service were not active and I was not being charged for
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Customer Service
@user_e5yti5 Were you able to successfully activate the benefit through the yoursubscription area on your account? Is there an error message or code you're receiving on your end?
Peacock Benefits
Hello, I have an active benefit for Peacock Premium. I have followed all the instructions given but I am unable to log in, is that something you all can help me do so that my family can enjoy our benefits🩷 Thank you, Tiffany
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user_zu00my - You've reached the right team for help! Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to st
Closed account billing glitch after cancellation - balance error
I canceled my Xfinity internet service on September 10 and used my own equipment. My unreturned equipment fee was successfully waived, and a live chat agent confirmed I would have a $99 credit and a $0.00 final balance.My final statement date was scheduled for October 20, but my online portal is gli
Question
I requested Tier 3 do that. Don't know if they id, no writer answer, but for the past few days it's been behaving. no crashes. transitioning from one episode to the next would issue.
XG1v4 DVR box (Model AX014ANM) Crashes Paramount+ App Attempts to use the "Autoplay Next Episode"
Account Escalation / Tier 3 Engineering Request: I am experiencing a persistent, reproducible app container crash on my primary XG1v4 DVR box (Model AX014ANM). The issue happens strictly during the video playback container transition when the Paramount+ app attempts to use the "Autoplay Next Episode
Question
Holding down the WPS button for 30 seconds will factory reset the gateway. Right now, the Xfinity app and the gateway admin tool are stuck requiring a factory reset. Once factory reset, the option for enabling admin tool online access should appear a
How to configure a Gateway in Bridge mode. Can no longer do it via webpage and no option in App.
My Gateway is in bridge mode. I used to be able to administer it via http://10.0.0.1 but I can no longer do that. I cannot do it via the app either. How can I now configure my gateway? The xFinity Assistant was, unfortunately, completely useless and gave a non-sensical answer to the question above.
Question
@user_s1ecid same here. i tried thru google chrome, ms edge, at work on their server, at home thru xfinity wifi, on my mobile using cell data instead of wifi. cleared all my cookies, browser history, site settings etc.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Hello user_v3buwe thanks so much for taking time out of your day to reach out here via our Xfinity Forums with these billing concerns. A technician fee can be charged for various reasons, and this also depends on the service type. We would be happy
Billing Dispute - Request to Waive $100 Technician Fee for Outdoor Infrastructure Repair
Hello, I am writing to dispute a $100 technician appointment Installation fee on Oct 11 that has been applied to my current bill. I am an existing customer who experienced a sudden, total loss of connection for Internet and Cable serivces. A technician was dispatched to my home on 10/11, and upon in
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user_kp20e7. I’m sorry this has been such a frustrating experience, especially when you’re trying to manage expenses and were surprised by the increase to $79. I can understand why you’d want some clarity after being offered the $40
billing issues-price increase
For one y'all really need to do a better job of notifying customers when their promo is ending. Every single time it comes up it's such a hassle and a headache speaking with your overseas reps who lets face it .. are absolutely no help at all. I get the run around every single time until I threaten
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Hello, I would appreciate it,,just let me know how you would like to proceed.
Incorrect configuration file
I have the Arris S33v3 currently installed with Gigabit internet,,the event log shows there is a incorrect configuration file along with multiple RNG-RSP CCAP Commanded Power ,,,,,,,,issues as well. In reading several other posts on this forum it seems to be a problem , the S33v3 needs the correct f
Question
@user_1nzwgv, I'm sorry you're still experiencing issues with Netflix. I know how frustrating it is when an app that was working before suddenly slows down or stops connecting altogether. To help narrow this down, have you already tried restarting yo
Netflix won’t open, other app do
A few weeks ago, Netflix was stalling to open. Now, it won’t connect at all. Please help. :)
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mykesbytes, thank you for reaching out and creating a new post. I also see you followed up via direct message, and we can jump back into a private chat when we're ready. As a heads-up, it is a violation of the community guidelines to send our team an
Webmail Search Index Broken - Only showing yesterday and today
My email search bar is corrupted and only displays matching emails from yesterday and today. This happens in incognito mode and on multiple devices. I am making this post so an Official Employee can reply and help me open an engineering ticket to rebuild my search index.
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user_hnx79p Thanks for creating a post. Most commonly, the payment has to post to the account to verify that the payment is complete and to clear the past-due balance. Once the payment posts to the account, which is normally within 24 hours, the syst
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How long for service to be restored after paying overdue balance
Hello, i ended up having an overdue balance as my autopay was associated with a card that’s no longer active. I paid my balance in full. How long until service is restored? thank you!
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