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Hi @user_jd0vgjGreat question! You should be able to continue using compatible home phones with Xfinity Voice, but with several corded and cordless phones in your setup, we’d want to make sure everything is connected correctly. The cordless han
Connections
I have four phones hooked to phone jacks one of which is also answering machine. There are also six that are wireless connected to the home phone/answering machine. Can they all work on you VOIP system and will they ring to receive a call?
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new equipment
was told i needed new cable boxes and what i recived was 3 streaming boxes. was told i needed to return the boxes i have but the new boxes dont plug into the cable. im confused
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Channels and Programming
user_enhidd Thank you for reaching out! We can definitely help setup a service disconnection for you. Do you already have a provider setup for the new place?
Moving houses; need to disconnect Xfinity service effective 11/1/26
Hi Xfinity team, hope you're having an excellent day. I am moving to a different house and will no longer require Xfinity services. I'd like my service to remain active through October 31st, 2026, and then disconnect on November 1, 2026. Can you help me make this happen? Thank you!
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Excessive Roaming
This seems to be a recurring issue for Xfinity customers. Upon arrival at my overseas destination on September 2nd, I purchased a local SIM for data. Despite this I was still charged for data usage. An agent removed the charges, confirmed my roaming was disabled, and ensured me that I would no longe
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Billing
Kept getting charged after disconnecting with rep on phone call.
Good evening, I recently cancelled my service due to moving into a new home in a different city that does not have Xfinity available. I've been disconnected for about a month and had already switched to another provider for the remaining tenant. Somehow I got charged for the current month. Please he
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Billing
Cancellation Request
Hi, I'd like to cancel my Xfinity Internet service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
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Customer Service
Awesome! I am glad to hear it is working for you again. Did you have any other concerns that we could assist you with at this time?
Benefits
For 2 weeks now, when I click on Membership Benefits I get this message... A rendering error occurred: Cannot read properties of null (reading 'fields').
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DPP iPhone watch promotion
If a DPP $300 iPhone watch is started and the mobile plan canceled early, the promotion ends. Does this mean that the REMAINING balance on the 300 is now owed?
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Customer Service
user_TKW, We can look further into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. &n
Tier 3 Advanced Activation Ticket - Manual eSIM Provisioning for Factory Unlocked Motorola Device
Hello, I am attempting to activate a brand new, factory unlocked Moto G Play 2026 on Xfinity Mobile via eSIM. The device is completely network unlocked and paid in full. However, your online BYOD IMEI portal flags the device as "incompatible." This appears to be an database omission error for this s
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I just happened to check just now and it seems to be working!! Now sure if you all had anything to do with it but if you did, thanks!! Missed out on some of the offers though.... if you want to make that right, that would be great!!! HIN
Benefits
For 2 weeks now, when I click on Membership Benefits I get this message... A rendering error occurred: Cannot read properties of null (reading 'fields').
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Hopefully sooner than later!!
Benefits
For 2 weeks now, when I click on Membership Benefits I get this message... A rendering error occurred: Cannot read properties of null (reading 'fields').
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Peacock account premium
I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.
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Customer Service
Xfinity Stream- Out of home
Why are so many channels not available when using the Xfinity Stream app away from home? Other streaming services, like DirecTV and YouTube TV, have all the subscribed channels available no matter where you are, at home or away. The excuse given in the Xfinity Stream app is that it’s a contractual i
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Channels and Programming
An employee at the xfinity store in Vernon ct was very rude today. I found it surprising that he was the store manager. When I said I wanted to upgrade my phone he walked away to help someone else when he was suppose to be helping me. Then he left me
Complaint about in-store employee
I need a new remote. I was instructed by an xfinity chat agent that I could avoid the shipping fee by driving to my nearest xfinity store to pickup a remote. When I arrived an employee mumbled that they didn’t have any and refused to offer any other assistance. I would like a replacement remote with
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Hey there, @Bailey_B, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting. I can definitely understand how frustrating intermittent rubber banding and packet loss can be, especiall
Massive Bufferbloat and intermittent Issues over the past month
Just over a month ago I started having really bad rubber banding and pack loss while intermittently while playing online games. I reported the issue to xfinity and they sent out a technician who replaced the cable in the wall and my gateway which was about 5 years old. This issue has not resolved it
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@user_q42ss2 What device are you using?
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Restore original plan after mistaken disconnect
Xfinity's chat agents confirmed my internet was disconnected by mistake and my original plan wasn't transferred correctly. Please restore my original 1 Gig plan and documented discounts, and credit the downtime. I don't want the $60, 12-month replacement. Can an employee help?
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Customer Service
If they owe you a credit..don't hold your breath.
user_ibiub6
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Need Assistance Cancelling Xfinity Internet Service
Hello, I would like to cancel my Xfinity residential Internet service at the earliest possible date. I have contacted customer support multiple times regarding my monthly bill and cancellation, but I have decided to discontinue the service. I am not interested in promotional offers, plan changes, or
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