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@user_stat3s Let's check the ticket and see what is going on. Send us a direct message with your full name and service address, as well as any ticket numbers you have. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary
Request for New Tap Installation
Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar
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@user_8dnn0v Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message
Moved service to a new location and I lost access to Peacock Premium.
Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.
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Xfinity App not working with Roku
I have tried different brand TVs and multiple ROKU devices.... It still does not load the channels. Has this issue been resolved? What's the fix? Regards
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Xfinity Stream Website
I have a ticket. I am seeking action on adding a tap to an existing overhead line. I have not heard back from construction services, but rather from office people. Are you able to help me get detailed information on why a second coax cable installat
Request for New Tap Installation
Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar
Question
user_32mago Hi there! Thanks for creating the post for us to help out with the account. I'm sorry that you need to cancel the services. I hope that there wasn't an issue with your connections. I received your direct message as well, Please
I would like to cancel my account as X-finity.
I thought I had canceled my X-finity subscription, but I’m still being billed. I want to cancel it completely. If there’s a remaining balance, I’ll pay it in full, so please let me know the amount I owe.
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user_c5bqsa Hi, thank you for taking the time to share what you've been through here on our Xfinity Community Forums. I'm truly sorry for the frustration, time, and expense this situation has caused, especially after the multiple visits and efforts y
billing/poor installation of wifi.....multiple problems with this install and customer service and techs
7/14/26 ...Went into store to purchase router for new service of wifi, Told that it was easy to install Disconnected all AT&T equipment Connected Xfinity equipment per instructions Called for help ..............a very pleasant "John" helped me, but it didn't work......so he set up an appt to have it
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This is their website https://spa.xfinity.com/help where you can open an ID theft investigation if you'd like. Select Identity Theft and then Report and Issue. You can also reach them directly using this information. Business Hours: 8:00am - 1
Iguard
Is there a way to verify an iguard link in chat was the actual iguard link used for a transaction? I have a copy of the chat transcript.
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Called again yesterday and talked to someone else. Basically said what you are saying about iguard. Just trying to make sure link in chat was legit and not fraudulent for agents use.
Iguard
Is there a way to verify an iguard link in chat was the actual iguard link used for a transaction? I have a copy of the chat transcript.
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user_qxveqt Thanks for reaching out to us here on Forums for help with your new line promotional offer that isn't showing. I would be happy to review the offer, and assist with getting it corrected for you. Can you send us a direct message with
New line credit
I recently transferred two mobile lines to Xfinity. I asked to take advantage of the $400 new line phone credit and trade in with the agent who completed my phone transfer over the phone. He told me I had to go to the store to do this. After he completed line transfer I went straight to the Xfinity
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Or provide a phone number for customer service please. Thank you
Moved service to a new location and I lost access to Peacock Premium.
Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.
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@XfinityJeff Good morning; Can you help please?
Moved service to a new location and I lost access to Peacock Premium.
Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.
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I did call and asked to be transferred to that department. That person was not helpful. Maybe I got transferred to the wrong department. Asked if I could talk to someone else and they said colleagues have the same info as they do.
Iguard
Is there a way to verify an iguard link in chat was the actual iguard link used for a transaction? I have a copy of the chat transcript.
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user_366icx Hello there! You reached the best team for help with having the line moved / removed from your property. Thank you for creating the post for my team to help out. Are you currently a customer? If so, we would create a request to have the l
Drop Line Removal - How To Request
We are having construction done under the Comcast cable. How do we request the drop line be removed from the house?
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Agents would not be able to see anything sent into those links. But with the report we submitted for that agent, the team that investigates those cases would reach out to you if they uncovered anything concerning such as your personal information lea
Iguard
Is there a way to verify an iguard link in chat was the actual iguard link used for a transaction? I have a copy of the chat transcript.
Question
Drop Line Removal - How To Request
We are having construction done under the Comcast cable. How do we request the drop line be removed from the house?
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Customer Service
user_r0qpzt To recover your Xfinity ID or reset your password, go to the Xfinity ID Lookup Tool or Xfinity Password Reset. Provide your verified mobile number or alternative personal email to receive a confirmation code, then follow the onscreen prom
Issues with logging into my account [Edited]
Can't get into my comcast.net account and they don't send a code to my phone [Title Edited: "Personal Information "]
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No they haven’t solved my issue or returned my trade in mobiles
Trade in fraud
We have started the service with Xfinity for thanksgiving deal . we had some issues in porting our numbers from different carrier and store person created two orders and said he will work with customer service for one free line offer . one free line with home internet and two trade in iPhone 13 pro
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Hi @user_cn7uz7, Thanks for letting us know what you have already tried. I'd like to take a closer look at your account on my end to ensure all is properly aligned. Please send our team a direct message with your full name and service address.
XfinityJustinM
commented
1 hour ago
to the conversation:
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0
no dial tone.
phone says no line. plugged directly into modem. resetting didn't help. has to be on your end
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