On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.

I am not being able to login to my email

I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa

Is there a way to create a filter rule that moves emails to a folder if they contain a specific type of attachment (e.g. .gpx)?

I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa

We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w

I have been stuck with this error message when I try to access the peacock subscription activation. By way of context - I had peacock for free with my xfinity internet plan and that was still valid though 2/27/2027 - peacock worked fine with that plan until three days ago. Three days ago I "upgraded

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

We've been Xfinity customers since 2002, first for three years in Albuquerque, NM then for the past 20 1/2 years in Gig Harbor, WA. We recently moved to Newcastle, WA and kept Xfinity services. I realize that a new account number was made with each move; however, I do not understand why we lost all

The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa