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Outages every 10 min persist after drop replacement: upstream issue, need maintenance
Hello, I had an Xfinity technician out on 10/1/2026 for severe, recurring packet loss: 50–100% loss lasting up to a minute, occurring roughly every 10 minutes. He replaced the outside drop cable from the pole and stated that noise on the line looked significantly better. However, the exact same issu
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Your Home Network
When you are not connected to your home WiFi Network, that is the case with some channels, they are not able to be viewed because of licensing. If you have the game recorded, you would be able to view the recorded programs when you are not connected
Streaming not available
Screen says Device Not at Home. Suddenly can't access Xfinity stream.
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user_c6fqcd My team can help you with your cancelation request as it will require us to obtain your account information through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) i
cancel
i was trying to get a new phone trough the xfinity wifi plan but i wasn't approved for the plan and they've already sent out my router how do i cancel my plan before they start billing my account
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Remote
I did the remote rest and it flashed three times but it still will my work.
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Devices and Equipment
Thanks for the response. I actually already did reach out to Xfinity Support through direct message, but unfortunately they weren't able to resolve it. The agent tried to apply the free line promotion and assured me it would go through, but the reque
Free Line Promotion Not Applied After Account Transfer: Request to Restore
I've been an Xfinity customer with internet and mobile service, including a promotional free line valid for twelve months. I recently moved and was told by both a store representative and an Xfinity chat agent that my services could be transferred and the free line promotion would carry over to my n
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Cancel service
I want to cancel Xfinity Internet and Flex while retaining Xfinity Mobile. Mackenzie Watson My Xfinity plan ends in 3026
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Your Home Network
Want to cancel a line but a phone that I am currently financing is “under the number”
I want to remove a line that was a free promo line for year but I have no use for it. However, it seems that the phone I recently purchased is under that number. I called Xfinity to remove that line and transfer the phone to the number I am actually using. They had said it had been fixed but it seem
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Customer Service
Greetings, user_dd6g7i! Thanks for reaching out regarding your recent online location issue with third party services and apps. That is correct with the following statement from BruceW. Please let us know when you have reviewed this information and i
Wrong city on WiFi and internet
When I sign in it always shows I live in Chicago, Illinois but I actually live in Michigan...This causes a probem when I need to say where I live on a app. It picks up Chicago as my home city. On the Michigan Lottery app. I cannot use it because It says I don't live in Michigan so it won't let me pl
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user_gh1b7e - Please keep us in the loop and share so other readers may benefit. Thank you for being part of the Xfinity Forums community!
Dvr recordings audio go in and out randomly. Box does not have a power button. Unplugged and reset through the app no change.
Dvr recordings audio go in and out randomly. Box does not have a power button. Unplugged and reset through the app no change.
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Cancel WiFi Service
I want to cancel Xfinity Internet/wifi while retaining Xfinity Mobile please
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Your Home Network
user_ssm91 We appreciate that update as it seems the issue stems from when you use GoDaddy. Is that correct?
Sending emails from Outlook using comcast.net stopped working due to DMARC policy enforcement? (can still receive email)
Earlier today, I tried to send emails using the Outlook client for Windows, but they consistently failed to send, with an error code of 0x800CCC0F ("The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP)."). I the
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i'm trying to cancel everything
cancel
i was trying to get a new phone trough the xfinity wifi plan but i wasn't approved for the plan and they've already sent out my router how do i cancel my plan before they start billing my account
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Recurring Intermittent service outage every afternoon from 12 to 4pm
I need to report a recurring intermittent service outage that has not been resolved after three technician visits. My XBB gateway loses its connection to the Xfinity network every afternoon. Internet, TV and voice all stop working, while the Wi-Fi network itself remains visible and devices show " Co
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Your Home Network
Pairing printer
Can’t pair my canon mg5220 printer. Just received my new xb10 router. My network shows up on tje wireless lan list bit wont connect. There was a suggestion to change setting from wpa3 to wpa 2 nit went to the xfinity app and wpa3 is the only option. Looking for a wps button on the router but it only
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Your Home Network
Put wrong address into form when setting up
Hello, I unfortunately forgot to add my apartment number when setting up my home internet. The hardware is out for delivery at the moment, but to somewhere else in my complex. I need some help working out what to do about this, thanks.
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Your Home Network
Thank you for your speedy response. yes, I am using the Xfinity Stream app on the Fire TV stick. I could find no Xfinity app on the LG system. The message I get is Please connect to your in home WiFi. Due to licensing agreements, some content c
Streaming not available
Screen says Device Not at Home. Suddenly can't access Xfinity stream.
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Xfinity support - transfer Verizon number
I have been trying to port my number from Verizon to xfinity for over a week now. There seems to be an issue with the account details or the transfer pin. After searching the forums it seems as though this is a known reoccurring issue. Is it possible to “reset” all the info (like the eSIM and IEMI),
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Devices

Greetings, user_daysml! We appreciate you taking the time out of your day to bring this important issue to our attention. Our deepest condolences go out to you and your family during this hardship time. Rest assured, you have reached the right team t
XfinityNatalie
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I need help closing an account for a deceased customer.
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