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Downed Cable Line
There is a downed Xfinity cable line laying across my truck. I reported it last night and have received no help! It is a hazard.
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Customer Service
@user_m82alt Hello there, and welcome to Xfinity Forums! We appreciate the time you have taken to provide feedback. This is not the experience we want our customers to have with our Xfinity Mobile service. It's never our intention to not be transpare
Terrible service
Do not get this mobile service! It might sound cheap but they hide fees and the service is terrible!!! I switched for 3 weeks and had to pay to get out and go to a new phone service! Don’t do it!
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user_hender Appreciate the heads up! Did the tracking information show the device was lost at a specific location? Typically, USPS would open the claim on something like this.
Lost trade in phone
I traded in my iphone 15 for iphone 17 pro max to receive a $800 discount as their promotion last january 2026. I received the i phone 17 pro max, unfortunately, my i phone 15 didnt get back to its destination. I called usps because i saw that the item was still on its way, but they said because it
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Since you know that the modem was in your procession our research ticket would not be an option as that is not a selectable option. Where is the modem? @user_uiyss9
Told to not return equipment - now have a bill
Last month, I brought my modum to an Xfinity store to return as I was moving. I was told I did not need to return the modum and shown an Xfinity sticker that explicitly stated the modum did not need to be reutrned to the store. I kept receiving text messages about charges for not returning the equip
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Hi there @user_z68vpf. I am sorry to hear that your modem was delivered early and you are not able to locate it. We are happy to take a look at this for you today. Please send us a direct chat message with your full name and complete service address
WiFi modem says delivered but wasn’t
The WiFi modem was supposed to be delivered the day I move in to my new place and it delivered a few days before. Now no one knows where it is
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BILLING ISSUE
Hello, I had my Xfinity WiFi installed late July/early August. My normal bill is $50 including the install would have made it $150 due the 29th of August. However, I called Xfinity customer service three times, far before August 29th, to set up a payment arrangement for the install so that I could p
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Billing
Good Morning, @user_bhmxq7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your TV services, it certainly is not what we want for our customers. Can you share wit
Our xfinity programming disconnects
Hi: Our TV transmission Disconnects many times per week then showing a message to check our signal entry and reboot if necessary. First the TV freezes, then it goes dark followed by the message. The TV transmission may return spontaneously on occasion after 10-20 minutes of silent darkness. Please h
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Cancel services
Please cancel my internet, mobile, and streaming service. I do not need them and I do not want to sit on a call with someone trying to convince me otherwise. Thank you.
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Good Morning, @user_ushpiq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with requesting a callback, it certainly is not what we want for our customers. I would be more than ha
can't schedule a callback
I need to schedule a callback to cancel my internet service, but none of the links to schedule the callback work. I've tried on four devices and the link just never loads. Please help
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user_43kgln when is your scheduled appointment?
6 day wait time for a service tech???
I run my business from home and my internet is out. I was told a 6 day wait time. Totally unacceptable. How can this be fixed. I am going to loose customers!!
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Good morning! cgoodwine. If your Xfinity Mobile Global Travel Pass is not working or showing "No Service" abroad, you can fix the issue by toggling airplane mode, enabling data roaming, or manually selecting a local carrier network Toggle Airplane
Global Plan
I am traveling internationally and cannot make any calls. Receive a message in Arabic that calls are invalid
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
can't schedule a callback
I need to schedule a callback to cancel my internet service, but none of the links to schedule the callback work. I've tried on four devices and the link just never loads. Please help
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I am having the same issue. Router was delivered before I moved in. It is nowhere to be found.
WiFi modem says delivered but wasn’t
The WiFi modem was supposed to be delivered the day I move in to my new place and it delivered a few days before. Now no one knows where it is
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Good Morning, @user_gzyv8p! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! i am very sorry to hear about the experience with the devices, and the Xfinity Mobile concerns. I would be more than happy to further inv
Executive Customer Relations Escalation – Undelivered Mobile Device Returned / Line Incorrectly Activated
I am requesting escalation to Executive Customer Relations regarding an unresolved Xfinity Mobile device, activation, and billing issue. On September 10, I purchased a phone through my local Xfinity store in Olympia, WA. I specifically told the representative that I was leaving town September 14 and
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TerriB Of course! 😀👍 It is always a pleasure to help a valued member of the Xfinity family! Our team is here to ensure you always get awesome customer support.
MS Outlook and Yahoo syncing after Yahoo migration?
I will be using my 2016 MS Outlook program for my email after the Yahoo migration so I don't have to deal with all the mess Yahoo will create. Does anyone know if Outlook and Yahoo will sync like Comcast webmail and Outlook do today? I use Outlook more than webmail because of its other features and
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WOO HOO....thanks so much. I am not migrating to Yahoo until forced to but that is great information and makes me feel a bit better about my email usage future. Thanks again!
MS Outlook and Yahoo syncing after Yahoo migration?
I will be using my 2016 MS Outlook program for my email after the Yahoo migration so I don't have to deal with all the mess Yahoo will create. Does anyone know if Outlook and Yahoo will sync like Comcast webmail and Outlook do today? I use Outlook more than webmail because of its other features and
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Returning the modum is no longer an option as i said i was moving. There has to be other options as this is not my fault nor is the confusion on my part.
Told to not return equipment - now have a bill
Last month, I brought my modum to an Xfinity store to return as I was moving. I was told I did not need to return the modum and shown an Xfinity sticker that explicitly stated the modum did not need to be reutrned to the store. I kept receiving text messages about charges for not returning the equip
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No it was not. After 2 hrs of fighting with comcast customer service they had someone come out next day. The tech came and told me I gotta wait for another tech because she cant resolve the issue and that they should be by sometime today but couldnt
6 day wait time for a service tech???
I run my business from home and my internet is out. I was told a 6 day wait time. Totally unacceptable. How can this be fixed. I am going to loose customers!!
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Hello, @user_8qdper thank you for reaching out over Xfinity Forums. Being a remote worker myself I understand the importance of having your home network extend through the home. I've purchased a few of the WiFi extenders myself, they have been great
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Help woth Extension device
NO consistent signal in bedroom; trying to add an extension device.
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