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Xfinity is the absolute worst!
I signed up expecting a certain monthly rate, and since activating my service, my bill has tripled because of continuous fees and “add-ons” that I never agreed to. What makes it even worse is the customer service experience. Trying to get answers feels like a battle. The representatives I’ve dealt w
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Billing
Xfinity box in yard not covered
The team that buried the cable into the side of my house did not cover the plastic box. It was left open. They failed to finish the job even after I chased them down to tell them they left the box open.
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Your Home Network
Rio Rancho, NM
No internet service for six hours now. There has been no update or a time given for restoration. When you call customer service, it will hang up on you if your phone number matches the address of the outage. Can’t even talk to a person. second time in two months we’ve had an outage in our area.
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Your Home Network
Promised promotion of free phone not being honored
I am requesting an official corporate review regarding a promised promotion that is not appearing on my bill. On July 30 and July 31, 2026, I spoke with phone support and agreed to activate a line based on the representative's explicit guarantee of a free mobile phone promotion with no hidden charge
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Devices
I’ve seen wires down all over the place!! But my neighbors right in my back yard have their. I was told a couple of days ago it would come back because my modem is appearing to show I have the internet but my smart tv is saying internet disconnected.
Xfinity Service has been out for 10 days
We had a huge storm here in Northwest Indiana . I understand it takes some time to get everything back up and running but I’m left in the dark I can’t get ahold of customer service and people in other parts of the town have service .
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user_bfbd67, Unless the tap or drop was disconnected outside the home, you should be good to go. I can double-check the account to be safe. I ask that you reach out privately, so we can cover the details of your location. You can start by clicking th
Deactivated service less than 90 days ago. Can’t reactivate modem
I deactivated my service less than 90 days ago. Modem is still attached to coax cable. I tried reactivating the modem last night and Xfinity can’t send signals. Modem isn’t receiving anything. Nothing has changed on my end, why wouldn’t they be able to reactivate the same modem that was just in serv
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Hey there, @user_uu2knl, thanks for reaching out through Xfinity Forums regarding your account. I can understand your frustration with being without service for so long. We truly appreciate you being a longtime customer. To help us better unders
Angry 23 year customer.....
There was a tree cutting service across the street on Wed 8/19 and our T.V/internet went down. Pretty sure they hit the pole with something. Reported outage to Comcast via virtual assistant (which seems to be about all you can do) and it said "would keep us posted". Sunday, still no T.V/internet and
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Good afternoon @user_48cq40, and thank you for reaching out on our Community Forums regarding your concerns, we appreciate your time and are sorry to hear about the frustrating experience as this is never the experience we want for our valuable custo
Request to Escalate to Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
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Hey @user_o7sqbp, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to submit a request to remove the Xfinity Drop Line. We may not remove any additional outside wiring and can remove the drop only
Old Comcast/Xfinity drop line needs removal — not a customer
I recently purchased my home and am not an Xfinity customer. An AT&T technician removed the old AT&T wiring and equipment from the exterior of my house but identified one remaining aerial line as belonging to Comcast/Xfinity. I would like to have this unused line removed from my property. I have tri
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user_k45l79 Thanks again for reahcing out! I'm glad we were finally able to get our local team out to take care of the cable concern. Take care!
There is an orange cable in my yard
Hello, There is an orange cable running from the comcast box at the back of my yard to my neighbor's yard. Can you bury it?
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user_rcosf3. I can definitely understand your frustration, especially since this has been happening consistently and you've already had a technician confirm the issue isn't inside your home. If the outages are occurring at roughly the same time every
entire apt building experiences internet outage every day at 144pm for ~20minutes. comcast will not refer me to network support team
entire apt building experiences internet outage every day at 144pm for ~20minutes. comcast will not refer me to network support team senior technician has checked line from building to street. technician states that the problem is further upstream at the main tap. i cannot get xfinity support to esc
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request to Escalate to Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
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This is my own modem, it’s a Arris Surfboard SB6190.
Deactivated service less than 90 days ago. Can’t reactivate modem
I deactivated my service less than 90 days ago. Modem is still attached to coax cable. I tried reactivating the modem last night and Xfinity can’t send signals. Modem isn’t receiving anything. Nothing has changed on my end, why wouldn’t they be able to reactivate the same modem that was just in serv
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Good day user_2699, and thanks for stopping by our Xfinity community! If the debit card you're referring to is an Xfinity Prepaid virtual card that has expired, we would not be able to issue a new one without services being currently active, unfortun
Debit card expired
Hello! My debit card for a closed account, expired before I was able to use it. Honestly I didn't think to look at an expiration date. is there anyway we can reissue another one?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Angry 23 year customer.....
There was a tree cutting service across the street on Wed 8/19 and our T.V/internet went down. Pretty sure they hit the pole with something. Reported outage to Comcast via virtual assistant (which seems to be about all you can do) and it said "would keep us posted". Sunday, still no T.V/internet and
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
$39 Internet discount expired — looking for current Internet-only offer
My 24-month $39 Internet discount just expired, increasing my monthly bill from $85.54 to $124.54. I would like to remain an Xfinity Internet customer, but I’m hoping someone can review the current existing-customer offers available on my account, including whether I can move from my current Fast pl
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@user_70ae52 Hello, and thank you for reaching out. If using the phone isn't an option for you, we can certainly work with you through online messaging. To get started with a disconnect request, please send us a direct chat message with your full nam
Cancel my Xfinity Internet
I need my Internet shut off and I don't use phones I can't hear on them so can I do this online
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Good afternoon @user_qmkeld, and thank you for reaching out on our Community Forums regarding your serviceability request, we appreciate it. We'd be happy to get a ticket submitted over to our serviceability team. To get started, please send us a dir
New construction
I would like to get a serviceability ticket in a condo recently bought, it’s a new construction.
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@user_p2er0o @XfinityMelinda Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Major Ongoing Issues With 2.5 Gbps Symmetrical FTTH EPON Service — Requesting ONU/Optical Line Investigation
Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is
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Hello user_pcv2vx thank you so much for taking the time out of your day to reach out here via our Xfinity Forums with these billing and promotional offer questions! We know that sudden bill changes can be jarring, which is why we list your promotion
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$39 Internet discount expired — looking for current Internet-only offer
My 24-month $39 Internet discount just expired, increasing my monthly bill from $85.54 to $124.54. I would like to remain an Xfinity Internet customer, but I’m hoping someone can review the current existing-customer offers available on my account, including whether I can move from my current Fast pl
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