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I know that (if the Xfinity website allows my most recent password) I can receive email, not sure about sending. Will test.OK, just tried to logon with a password that I just reset in the past hour, and the website says it’s wrong. I’ll change
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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user_6q6m5v Gotcha! A pretty common solution customer use is a Roku device running our Xfinity Stream app. That is a pretty popular way to enjoy content with a streamline system and not pay additional equipment costs outside the initial purchase of t
One channel not working
Hello, We have one channel not working on 1 TV. We get a message stating "This channel is not authorized” but the channel is in our package and we receive it on the other 2 TVs. I chatted with tech support this morning and went through the re-start process. Any other ideas?
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Greetings @drb_data, and thank you for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with your email, as someone that uses email for both work and personal use, I know how frustr
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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user_6i30ib Let's take a look at the service, and troubleshoot with you to get this resolved for you. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Mes
voice toubleshooting
Using the newest xfinity modem (xb8 I believe) in bridge mode and xfinity voice has worked fine. I can make a voice call out but as of yesterday I cannot answer incoming calls. I see them coming in but I cannot connect the call (tried on both direct connect handsets and wireless handsets). I press '
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@XfinityChristy when are the "Official Employee's" going to get the story straight??? Of late it has been explicitly stated by other Official Employee's, that the "migration" to Yahoo is simply "an option". Even the FAQ says this!
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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HB max
I cannot access HB max. new subscriber. Do I need to reprogram the whole system?
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Channels and Programming
TGray It is so kind of you to look out for your friends and act as their "IT guy"! We truly appreciate customers like you who share their knowledge and help keep others connected. I can certainly empathize with the frustration that comes with trouble
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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No, my phone issues continue. No change.
voice toubleshooting
Using the newest xfinity modem (xb8 I believe) in bridge mode and xfinity voice has worked fine. I can make a voice call out but as of yesterday I cannot answer incoming calls. I see them coming in but I cannot connect the call (tried on both direct connect handsets and wireless handsets). I press '
Question
Upstream Power 50–52 dBmV, No Splitters, Downstream Perfect – Request Line Tech Visit
Hi, I’m looking for help with a persistent upstream signal issue that hasn’t been resolved by remote troubleshooting. Situation: Modem connected directly from wall jack (no splitters) Xfinity performed a remote reset/reprovision, but levels did not change Downstream (looks good) Power: ~+6 dBmV acro
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Your Home Network
Downed wire in street
Our cable/ internet/ phone is out. The wire is laying out into the street where the snow plows are coming down the street.
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Customer Service
Potential Duplicate Accounts
I potentially have duplicate accounts because my initial account setup was done incorrectly by an agent who added the wrong email and no phone number. I visited a store to have that account deleted, made a new one and activated the services. However, I keep receiving calls about my services being in
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Sign-In and Account Management
2FA not working
I receive 2FA codes all the time, except from my bank. They tell me it's a spam filter on Xfinity's end. Can this please be looked into ASAP? I'm trying to pay my mortgage.
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Guidelines
Hey there user_7bwxn9 thanks so much for reaching out here on our Xfinity Forums! Is the Samsung TV Plus App the only one that is having this issue? Are other devices also experiencing issues, or just the TV?
live agent
very frustrated unable to speak to live agent. Multiple phone calls unable to help me.
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After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Sign-In and Account Management
Hi there, @user_yir8ri ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns. Please be assured you reached the right person to assist you. Can y
Being asked to return internet equipment I never rented
I recently switched to Fiber so I cancelled my Xfinity internet. I went to a retail outlet to cancel and thought I was all set. But I just received a message saying I had to return my equipment. I have never rented my internet equipment. I purchased my Surf Modem like 15 years ago on Amazon. This is
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Greetings, @user_u1mwdb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about paying your bill. You have definitely come to the right place for assistance.
XfinityJamesC
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pay my bill
bank has disabled my bank account due to fraud.
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