Xfinity Community Forum

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Email

My email is not working…. I’m not receiving any email nor can I send any out

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Email

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Hi. Yes it was a provisioning file issue. Support sent the correct boot/provisioning file and speeds came up to where they should be.

user_616xv4

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1 hour ago

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CM3000 not receiving full speed after upgrading to 2gb tier

Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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Supposed to recieve credit but sent to collections

Canceled service in August 2025. Was to recieve a credit after spending a half hour on the phone with Xfinity. Instead I'm notified today that the amount was put on my credit report as collections. Can someone please listen to the half hour phone call on August 20, 2025? This needs to be removed fro

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@user_616xv4 @XfinityMarshante If known. Would you please share with the community what the solution for this issue was so that all readers here may benefit from it ? Thank you. Was it a modem provisioning / speed configuration file issue ?

EG

commented

1 hour ago

to the conversation:

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1

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CM3000 not receiving full speed after upgrading to 2gb tier

Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co

Question

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Comcast has raised my bill $40 over the past six months . I’m currently paying almost $120 for some of the worst Internet I’ve ever had to deal with. Constantly dealing with outages and drops in coverage. If it’s not changed, I am changing Internet t

user_vs58t1

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1 hour ago

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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Hey, @user_qri46n! Thanks for asking about your current balance. Our team is here to help you locate that information :) To view your current Xfinity balance online, you can use a web browser on your computer or mobile device. Here is the step-by-ste

XfinitySara

commented

1 hour ago

to the conversation:

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What is balance on my account?

What is balance on account [Edited: "Personal Information"] ??

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Hi there, @user_sxnjdc! Thanks for reaching out to us here on the Community Forum. The quickest way to get a new modem is to bring your current one and power cord to your local XFINITY Store for an exchange. You can find hours and locations here : ht

XfinityFrank

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1 hour ago

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Hi, I would like to upgrade my modem

Hello, I would like to inquire about upgrading my modem. I am interested in learning more about the XB8 model. Thank you for your assistance.

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I posted this on https://forums.xfinity.com/conversations/email/yahoo-email-now-optional/696e8fbc70934d009178489d?commentId=696fb95418df686529528b69 OK. Just got through with Chat. At one point they said, "If you have a comcast.net email,

jl747

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1 hour ago

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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OK. Just got through with Chat. At one point they said, "If you have a comcast.net email, you will need to switch to Yahoo Mail starting in June 2025." Then after I got switched over to another person they said, "it's an option; however, I would sug

jl747

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1 hour ago

to the conversation:

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Yahoo email now optional?

I have used a Comcast email address and the email service for too many more years than I can count. It’s never been perfect, but has served my purposes, so I have been annoyed that I would have to go through the transition to Yahoo and all the predictable problems getting it set up to my liking, eve

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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U

Hi, I would like to upgrade my modem

Hello, I would like to inquire about upgrading my modem. I am interested in learning more about the XB8 model. Thank you for your assistance.

Question

Concern moved here to the Customer Service help section.

EG

commented

1 hour ago

to the conversation:

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Terrible and slow service

We have had Xfinity for a week. The tech came to bury the line and we lost service. Troubleshooting didn’t work so now we go without for a week while we wait to a tech. Already regretting switching from our previous provider.

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customer service

To Whom It May Concern, On December 15, 2025, I reached out to Xfinity to request a reduction in services, as my current bill of $174.00 was too high. I initiated an online chat with a customer service representative named Husna, who stated that my existing plan consisted of 600 Mbps internet and 12

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Plan

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I feel your pain. Xfinity is always breaking their end on the contract agreements and will fine you with fees if you are dissatisfied and want to split with them. These folks are crooks and swindlers. If your obligated to pay a set price for a packag

user_qaejcu

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2 hours ago

to the conversation:

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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@swill82 Thank you for updating your topic ! Be well ! Marked "Solved" topic now being closed.

EG

commented

2 hours ago

to the conversation:

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Internet drops out everyday at the same time

Every single day at sometime between 7PM to 9PM the internet in my neighborhood becomes very spotty. Sometimes this lasts a few minutes, sometimes it can last like an hour. Numerous neighbors report the same issue at the same time, so it has to be a Comcast problem. I can't get through to anyone to

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Hi user_wmgpfm! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is always here to support you with your service needs. So that we can further look into and assist you with this, please se

XfinityAmira

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2 hours ago

to the conversation:

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Double Billing to my address

A customer service rep opened a second account at my address in my husband's name last month to apply a new customer promotion. However, my original account was never closed, and I am currently being billed for both. I would like assistance in closing the old account and making sure there are no dup

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RG6 tri-shield is good for 25 feet.

EG

commented

2 hours ago

to the conversation:

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what type of coaxial cable do I need

I want to move my modem to the other side of the room, about 25 feet. What are the specifications I need to make sure I maintain the same internet speed/quality?

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What is balance on my account?

What is balance on account [Edited: "Personal Information"] ??

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Billing

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EMAILS GOING INTO TRASH

user_ls6jfm

commented

2 hours ago

to the conversation:

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My incoming email goes directly to trash

Why does my incoming email go directly to trash? I already checked my filters.

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user_hkc09v Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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2 hours ago

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How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?

On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: [Edited: "Personal Information"] When it arrives, simply

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

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Double Billing to my address

A customer service rep opened a second account at my address in my husband's name last month to apply a new customer promotion. However, my original account was never closed, and I am currently being billed for both. I would like assistance in closing the old account and making sure there are no dup

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