Xfinity Community Forum

Thanks for allowing us to help with your rate concerns, eg7789. I'm glad we were able to clarify how the billing cycle works and confirm that the promotion has been applied to your account. Please keep in mind that it can take up to one full billing

XfinityDilary

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5 hours ago

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I THINK I made the switch succesfully?

I've been on the 1 GBPs plan ($75/month) for two years. I then saw that my next bill was going to be $134 (yikes). I went into my account and saw that Comcast was offering a 5-year promo for 2 GBPs for $85/month ($95 with taxes and fees) and went through the process to change over to that. My XB7 se

Question

We're so sorry to hear that @user_dycbkh, and I can completely understand your frustrations. I see that you stated you called in earlier. To confirm, did you speak with our CSA team? Were they able to provide any guidance or provide you with a ticket

XfinityAlyssaA

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5 hours ago

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

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Ads Freezing up On Disney+

Still no fix? August 2026 and reading this issue been going on for over a year? I just got the subscription not aware of this, it’s impossible to watch any shows whatsoever, I guess time to cancel

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Xfinity Stream App

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Well here's the latest my comcast payment was declined because hacker took all my money...tried to call and make a payment..couldn't verify me..said would call me back..that was 4 hrs ago ..no call..usual..anything to get me off their phone...

user_dycbkh

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5 hours ago

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

Question

@creg Hi there! I'd be happy to help. When you're traveling, you can watch many live TV channels through the Xfinity Stream app or the Xfinity Stream portal, even when you're away from your home Wi-Fi network. Xfinity's out-of-home streaming supports

XfinityCarolyn

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5 hours ago

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Xfinity stream access to channels when traveling g

Need to know how to access channels like YES and MLB network when traveling g

Question

user_tml, Got it, we can certainly look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. On

XfinityVianney

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6 hours ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

Question

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Yes, I have not been able to get a digging crew to the property.

user_tml

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6 hours ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

Question

@user_3yrf8d Hi, thank you for reaching out, and I'm sorry to hear you've been dealing with intermittent service for the past two days. I can certainly understand how frustrating that must be. Since you've already checked the cables and connections,

XfinityCarolyn

commented

6 hours ago

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Xfinity internet going in and out for 2 days now

Our internet keeps coming in and out, router flashes red then goes back to white, all wires and plugs are fine, its been going on for 2 days now, really frustrating.

Question

user_nv9k4r, it shouldn't be difficult to adjust the location for residential. If you have a request open already, I can follow up towards the end of the week to check on the progress. I can then jump in for more hands-on help if needed.

XfinityVianney

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6 hours ago

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

Question

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LOL!! I HAD NO IDEA IT WAS PUBLIC. Thank you for removing my information. I have a call ticket in place and believe it will be rectified sometimes this week.

user_nv9k4r

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6 hours ago

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

Question

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Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

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Your Home Network

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user_nv9k4r, Thank you for reaching out and creating a new post. Here on the Forums, we can move into private chat to cover the details. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the ch

XfinityVianney

commented

7 hours ago

to the conversation:

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

Question

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

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Customer Service

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Thanks for taking the time to post on our Xfinity Community Forums, @user_dquyr8. Are you having issues with your NOW WiFi Pass? If so, all support for NOW services goes through our NOW Support Center and the Xfinity Assistant. Let me know how that h

XfinityAbel

commented

7 hours ago

to the conversation:

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My why isn't my wife wife passworking?I paid for it , I have a recei

When I put my credentials in, it does not work, it says.'no active passes found

Question

Peacock

Can't get it activated on smart tv

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Xfinity App

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Good afternoon user_tml I would be happy to look into this further for you. Have you had the dig crew out to your property out already? Or when you mentioned no one showed up, was that including the dig crew? If an underground line is needed, that wo

XfinityJon

commented

7 hours ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

Question

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New line credit

I recently transferred two mobile lines to Xfinity. I asked to take advantage of the $400 new line phone credit and trade in with the agent who completed my phone transfer over the phone. He told me I had to go to the store to do this. After he completed line transfer I went straight to the Xfinity

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Getting Started

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glennbob. Thanks for posting on our community forums. We can help with your TV box request. Before we consider sending a new box, what kind of audio connection do you have? Have you tried swapping HDMI cables to see if that helps with the issue?

XfinityDilary

commented

7 hours ago

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Audio/Video gets out of sync

I have the X1 box and an issue has developed with it in the past month. The audio/video gets out of sync enough that it makes watching TV painful! It does it on all channels and only on this box. Others boxes are fine. I can restart the box and it is fine until the next evening. Don't mind restartin

Question

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Same issue for me….only Tennis Channel loses sound. Frustrating!

user_mycq37

commented

7 hours ago

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Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

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My why isn't my wife wife passworking?I paid for it , I have a recei

When I put my credentials in, it does not work, it says.'no active passes found

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Customer Service

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