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@Minichita03ut As this matter has been escalated to both the FCC and the BBB, we have a specialized team that handles these cases. While a representative from that team will be contacting you directly, I am happy to serve as a liaison for this issue
Failure to Honor Quoted Rates XFINITY MOBILE
I am submitting this formal complaint against Xfinity/Comcast regarding misleading pricing information provided by one of its sales representatives when my family transferred our wireless phone services to the company. When we initially decided to switch our phone services to Xfinity MOBILE, we visi
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Remove xFi Complete
hello, please remove xFi Complete. I did not order this and do not want it. Thanks.
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Customer Service
Thank you, if you are not able to access on phone to check, we can still raise a ticket for this since basic troubleshooting did not resolve. To submit a ticket just send us a direct message with your full name and service address to get star
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
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user_4wjqd4, thanks so much for reaching out to us through Xfinity Forums. I am sorry to hear you need to cancel your service. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In"
I want to cancel my Xfinity mobile service.
Hello, I’m looking to cancel my Xfinity mobile service. I had a call scheduled but never got put through with a representative. At this point, I would like to just cancel my Xfinity mobile service without having to call.
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When I log into Xfinity.com I don't see any of the options you mention above. No "Direct Messaging" icon and no "Start a new conversation" icon. Just a phone symbol to call someone. Are you sure those are not in the app? I'm trying NOT
Can one activate a new modem without downloading the Xfinity app?
We got a new modem sent to us, but it seems to require the Xfinity app to activate it. We DO NOT want to download another app, nor use ANY app that says we MUST allow continually sending our private information and usage to third parties, which this app does. We're seeing that more and more with app
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I finally got through and cancelled. I have much better service through a local, non predatory service provider.
PLEASE CANCEL
Hello, I would like to formally request to cancel my service. The option "schedule a call back" gives an error everytime I try and the support line has an AI bot that "transfers you to a live agent" has had me on hold for over an hour. I do not have a "Direct Message" icon and cannot seem to find it
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Hello @user_Chara. Thanks for reaching out on the Xfinity Forum with your question about internet speed availability, and thank you, @EG, for moving the post to the Customer Service board. A great way to check the internet speeds that are available
Xfinity Support
Can you please let me know what internet speed is available for the address below? Can we get a Xfinity Advanced Gateway (XB10) for this residence? [Edited: "Personal Information"]
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user_wdkawz - Thank you for your feedback and for joining us on the Forums! We’re happy to help and will work with you to make things as easy and straightforward as possible. Please send us a Direct Message. On a Desktop: Make sure you’re
Cancel service
I cannot cancel the service already for a couple of days nobody is answering bot is not working. And no calling back. Worst thing.
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Hi, @user_vd0d3j. Thanks for reaching out over the Xfinity Community Forums to request an installation and congrats on moving into your new home. You've reached the right place! We'll need to move forward in a private chat for security purposes. Can
No coax outlet
In a house I just moved into a day ago, and it has no coax outlet. I checked already. So I need an installation for it.
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Bankruptcy
I filed back in October for Chapter 7 and Xfinity is the ONLY company that continues to harass, ask for money and send notices threatening disconnection. I have been on this phone for hours at this point and I'm mentally exhausted with the lack of knowledge and getting the run around. I need someone
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Your Home Network
Thank you for reaching out to our team about that account name issue. I will be happy to look further into that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address f
A REAL PERSON
THE NAME ON MY BILL IS WRONG, I CALLED 2 MONTHS AGO TO ADD MY WIFES NAME AND THE CHANGED MY NAME INSTEAD NOW IT IS MY FIRST NAME MY WIFES FIRST NAME AND MY LAST NAME
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Invalid destination address
I can not send mms texts to one phone number in my contacts. It says Invalid Destination address. I've cleared my messaging apps cache and data. I've reset my network settings. I've tried on wifi and on mobile data. Nothing is working.
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Network
I NEED TO TALK TO A REAL PERSON THE AI ASSISTAN IS NOT HELPING
I NEED TO CORRECT THE NAME ON MY BILL. I CANT DO IT THRU THE APP AND I’VE BEEN ON HOLD FOR 30 MINUTES AND IT SAID THE EXPECT WAIT TIME WAS LESS THAN 2 MINUTES WHY IS IT SO HARD FOR XFINITY TO PROVIDE A REAL PERSON?
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Billing
Error message that I am over the number of set lines on a payment plan despite paid BYO phones from Verizon
I am trying to upgrade my phones which I brought to Xfinity from Verizon paid in full. I have no lines on a payment plan yet it will not let me check out due to recurring error message that I am over the number of set lines on a payment plan. Please advise and assist with this issue as no one via ch
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Devices
Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage
Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage Last week, Xfinity experienced a neighborhood-wide outage that was subsequently reported as repaired. Since that repair, at least two separate households in our neighborhood have experienced intermittent pixelation, freezing
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Channels and Programming
No phone. I only access the portal (the call/text log on xfinity site) from pc. I never attempt to view the call/text log from a phone.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
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Cancel service
I cannot cancel the service already for a couple of days nobody is answering bot is not working. And no calling back. Worst thing.
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Customer Service
user_pnj1rc Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I understand that this has been difficult ,and I can assure you that is not the experience we want for you as a valued customer. I'll be happy
XM only fee
Before moving to San Antonio, my Xfinity internet promotional plan expired, and I noticed that my monthly bill had doubled. I visited an Xfinity store to ask whether there were any other promotions available that could help lower my internet bill. The representatives offered me a package that includ
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A REAL PERSON
THE NAME ON MY BILL IS WRONG, I CALLED 2 MONTHS AGO TO ADD MY WIFES NAME AND THE CHANGED MY NAME INSTEAD NOW IT IS MY FIRST NAME MY WIFES FIRST NAME AND MY LAST NAME
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Billing
ive been on hold over 1 hour. i need my phone cancelled.
user_4wjqd4
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I want to cancel my Xfinity mobile service.
Hello, I’m looking to cancel my Xfinity mobile service. I had a call scheduled but never got put through with a representative. At this point, I would like to just cancel my Xfinity mobile service without having to call.
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