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Unable to Start peacock subscription
I had an Xfinity account in my old apartment that came with a free peacock subscription for a year. The year finished and I moved. In my new apartment, I started a new Xfinity plan that also came with a peacock subscription. When I try to link my account, I get this error “Your Xfinity account is al
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Sign-In and Account Management
@user_hy9y4x, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If
Need clarification on trade-in value after paying off both devices (iPhone)
Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.
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user_j4dodx thank you for using the Xfinity Community Forums page to reach out regarding your equipment. Thank you @BruceW for answering the question on compatibility as well as sharing the link to equipment which is indeed supported.
Will the Arris SB8200 work with xfinity 2gig plan?
Will the Arris SB8200 work with xfinity 2gig plan? Does xfinity equipment support this? i know the Arris physically can (2 inputs) thanks in advance
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cancel services
I'm looking into how to cancel my xfinity services since will be moving to somewhere doesn't support xfinity. Any information how to do that?
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Customer Service
Let's dig deeper into this issue to ensure it is resolved to the fullest, Doug_1994. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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ndoak1, We can definitely look further into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums
Need the cable to my house buried
We are still waiting for the cable to my house to be buried. Why is it so hard to get any type of response or help from Xfinity?
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Hello @user_foavoa, and thanks for reaching out on our Xfinity Community forums. I can certainly understand how frustrating that must be, especially after trying multiple activation attempts and already working through the troubleshooting steps you f
Apple Watch Won't Pair
I’ve tried to activate my Apple Watch multiple times, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I have tried every troubleshooting method I can find on the internet, and nothing works. Does anyo
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@user_e0uhz6 Why did you have a technician come out for? What issue are you still experiencing?
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Yes I tried twice and it didn't work what I dont get it the dat # has - and the note say # without -
my Tivo edge with M card dont paier V58
Ineed you to force pairing my cable card getting error V58 card is active on my account
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Hello @user_n2y5g2, and thanks for posting your concerns here on our Xfinity Community forums! I can understand why you'd feel frustrated. The NFL Network is an important channel for many fans, and losing access to programming that was previously par
Nfl Network missing
I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone
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Hello @XfinityVictor ， No, I have not contacted Assurant because I don't have any contact information for them. As I mentioned earlier, I have never received a Device Assessment Report or any email from Assurant regarding my iPhone 16e trade-in. Cou
Need clarification on trade-in value after paying off both devices (iPhone)
Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.
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user_nmc8pr thank you for that additional insight and information to help paint the picture of what exactly you wanted to get accomplished. If the device is able to be added in this way that will be great news, in fact I will set a reminder to follow
Need IMEI whitelisted
I bought a Ulefone mini 20t pro after calling Xfinity and making sure that the phone could be whitelisted if there were "compatibility" issues as I have read people having in the past, especially with Verizon. I bought the phone and tried to get service transfer to it. I'm being told that there is n
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Insignia TVs. But they’re not smart TVs. It works through the X1 cable boxes that you provide
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Ineed you to force pairing my cable card getting error V58 card is active on my account Have you tried using https://cablecardactivation.xsp.comcast.net/ ? It's never worked for me, but some have had luck with it.
my Tivo edge with M card dont paier V58
Ineed you to force pairing my cable card getting error V58 card is active on my account
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What is the make/model of all TVs where this issue occurs, Doug_1994?
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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it only happens/occurs on my Xfinity X1 cable boxes on our TVs (which we replaced with new ones to make sure by the way). But when it comes to other devices like my iPhone, my MacBook, etc.… It is totally fine
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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... We need an app specific password ... Yahoo uses those, so if your email as been migrated there you can get one from them. But if your mail is still on Comcast/Xfinity servers, they do not use and do not provide app passwords. For those, YOU DON'
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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My Mother’s landline was changed without consent! What do we do to get the number back?
Xfinity landline phone number changed without consent
Xfinity phone landline number was changed without my consent. We have had this number for over 10 years. Please change it back
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Cable to our home was replaced once, and contractor damaged it when burying it, cutting off our service. Cable was replaced again in late June. You should have a record of when the cable was replaced - both times. Contractor came to bury cable June 3
Need the cable to my house buried
We are still waiting for the cable to my house to be buried. Why is it so hard to get any type of response or help from Xfinity?
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Good evening user_kqtbee. I do see that you have sent us a direct message, I will proceed with assisting you there.
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cancel services
I'm looking into how to cancel my xfinity services since will be moving to somewhere doesn't support xfinity. Any information how to do that?
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