Xfinity Community Forum

Hi @user_xv0u5u, thank you for taking the time to post on our Xfinity Forums Community page! We appreciate you being here and are happy to help! Not only can you configure our WiFi using our Xfinity app https://www.xfinity.com/support/articles/xfi-ad

XfinityMelinda

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41 minutes ago

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No Admin page

Is it just me or is it unacceptable that there is no way to access anything to do with the modem etc without a smart phone? I would love to have more control over my own network etc but the app is so dumbed down there isnt much control not to mention id much rather have it on a browser than a smartp

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Need to update credit card

When I try to update the credit card, it tells me I need to remove the automatic billing, so I do that and update my credit card info, when I try to pay my bill, the new credit card it missing…then old card is back on again after removing it from the info….it keeps going in circles and nothing gets

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Billing

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Military discount

Back in the summer I applied for military discount. It shows I've been approved/ confirmed by you guys, but gold status doesn't change to diamond and tried to look up the $180 prepaid gift card in incentives and that doesn't come up either. How do I go about accessing these benefits?

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Customer Service

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Consent to construction of a fence

I am applying for a building permit to erect a fence on a portion of my property that is encumbered by an Xfinity utility easement. I need to know who to contact at Xfinity to obtain a release. My property is located in Lake Clarke Shores Florida in Palm Beach County.

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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46 minutes ago

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keep charge after cancellation

Hi there, i have cancelled my internet service right afer the beginning of the billing day. i was told i will get refund later. But three months pass, there is no refund and system keep give me the bill. right now system shows i have owe comcast $200+ something. Can someone help me with this situati

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Frustrated72 Are you able to access your Xfinity email from the Xfinity Email Web Portal?

XfinityMartyR

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49 minutes ago

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IMAP password

How to find IMAP password for Comcast

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@user_e1bnnk Thanks for checking the feature online. Are you able to upgrade/update your plan to Voice Premier for the same price?

XfinityBenny

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53 minutes ago

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Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la

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Hi there @gneuner2 Thank you for reaching out on our Xfinity Community Forum about your cable issues. We'll be happy to assist. To do so, we'll need to take a deeper look at the account. Please follow the steps below to send a direct mes

XfinityDemetrise

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54 minutes ago

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TV freezing randomly

North of Boston, MA. Yesterday (3/4) and today (3/5) the television has been randomly freezing - usually just a few seconds to maybe 10 seconds, but a handful of times it has been over a minute. Picture frozen (or occasionally black), no sound. Meanwhile internet is fine. I have 3 TVs, an X1 and 2 (

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Ok, **finally** an update. Not as detailed as I would have liked to see at this stage, but at least something that confirms the behavior I’m seeing and doesn’t keep me guessing. So thank you for that. It leads me to theorize why the problem i

user_c1co6r

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59 minutes ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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@XfinitySara resolved? Yeah. No. Xfinity customer for thirty years - JOKE COMPANY. TOTAL, TOTAL JOKE company. There won’t be a 31st.

user_246llg

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1 hour ago

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File complaint on Xfinity with BBB and State Attorney General

Have been dealing with an account reduction with Xfinity for almost 3 months. Bill reduced by a manger after promising reduction, then raised back up. Dealt with overseas employee who promised reduction of bill with no service change to a price agreed to and SIGNED for. Billing promise never came tr

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@XfinityBenny Unfortunately, the screen still reads exactly as it did in my reply to @XfinityDilary above. Here's a screenshot.

user_e1bnnk

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1 hour ago

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Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la

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rerpesentative

Why has my peacock premium subscription stopped?

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Xfinity Stream Website

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@user_e1bnnk Thanks for checking. Try to enable it again online. Follow the steps below to use it successfully: Sign in to Xfinity Voice Call Blocking Settings using your Xfinity ID and password. In the Anonymous Calls Rejection (ACR

XfinityBenny

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1 hour ago

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Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la

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Xfinity promised me two free phones in early March 2026. That I would only have to pay sales tax for them. Found out today that I am being charged approx $10.00/ month for each phone for 36 months. NEVER was I told the cost of these phones (approx 4

user_6nraud

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1 hour ago

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$400 Device Credit Not Applied – Xfinity Mobile Promotion (December 2025

I went to the xfinity store for nee Iphone 17 pro max. The employee promised to me that I will get 400$ discount and I only have to pay 21$ monthly for contract 3 years. However, I have to pay 31$ for a device. That is unreasonable, I called to xfinity support and they said I was not eligible. That

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Thank you for reaching out to our team. I will be happy to check on that card availability from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]:

XfinityJohnG

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1 hour ago

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E-mail received about prepaid card

I received an email with the following message: Action Required We noticed you never activated your Virtual Prepaid Mastercard we previously sent you. Click below, enter your activation code, and follow the onscreen instructions to claim your $180.00 prepaid card before it expires. I wasn’t sure if

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@XfinityBradM Hi Brad, I'm the original poster on this thread (not the user you were just responding to). I tried to fill out the form you suggested, but it's asking for an IP address from my Gmail server, which I don't have access to. I'm going to

heidilaf77

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1 hour ago

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Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo

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Billing

Consistently being overcharged for a phone I never received. This has been going on now for several months in spite of repeated phone calls and a trip to a local Xfinity store where I was told they could not help me. This issue needs to be resolved a/s/a/p

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Devices

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@user_0ymyq4 Certainly! and I appreciate you being proactive with this request, you've reached the right place for this concern. May I please ask that you send us a direct message with your full name and the address where this has happened. T

XfinityEva

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2 hours ago

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Damaged Service Pedestal

I'd like to report a damaged service pedestal that is in the front of my house. The pedestal was knocked over, and I am concered about my internet service being affected. Thank you.

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Hello user_apz4wb 👋 I appreicate you coming back to this thread, and we're still here for you! It looks like we didn't receive a reply from the last private message we'd sent you, but if you're able to send a fresh message with your full name and fu

XfinitySeth

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2 hours ago

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Gateway

Gateway never arrived. Xfinity now keeps texting me to return our old equipment and is charging us more until we do. I can't return it because the other one never came. Have tried calling so many times and can't get an actual human on the phone to help with this no matter what I say. Suggestions?

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@XfinityDena No, I do not. According to your site, I have XFINITY Voice Unlimited. There is no mention of Saver, and my plan has not changed in years.

user_e1bnnk

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2 hours ago

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Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la

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