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Hello there @user_0l980g, I hope you are having a great night. Although we are going to hate to see you go, I will be more than happy to assist you with cancelling your services. To begin, would you mind sending me your name and the address to your a
Trying to cancel
I've been trying to cancel online and everytime the chatbot gives me a link to schedule a callback, the link just hangs on a refresh/loading screen. I've tried calling in and can't get through to anyone. This has to be illegal right? What can I do?
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Degradation of service
I have been experiencing very frequent network dropouts all throughout the day and especially in the evening hours. It will either completely drop or partially drop and have massive packet loss. This occurs maybe 7-8 times on a good day and each of these bouts will last either 5 seconds or a few min
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Your Home Network
Trying to cancel
I've been trying to cancel online and everytime the chatbot gives me a link to schedule a callback, the link just hangs on a refresh/loading screen. I've tried calling in and can't get through to anyone. This has to be illegal right? What can I do?
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Customer Service
That is great! I am thrilled that you were able to get exactly what you wanted. Is there anything else I can do for you at this time @Tron1982?
Sensitive Information
Hey there, everyone, yesterday I was on the phone talking to a (Customer Service) person from India and I was wanting to know why my bill went up $20 and I guess they said that I was using a promo recently that had expired and then I’m eligible for more promo and since I’m a gold member possibly add
Question
Thank you for your efforts and I had to work around with the AI assistant to get it to where I needed it to go. It was a little bit of a maze. I will now only be paying $54 a month!
Sensitive Information
Hey there, everyone, yesterday I was on the phone talking to a (Customer Service) person from India and I was wanting to know why my bill went up $20 and I guess they said that I was using a promo recently that had expired and then I’m eligible for more promo and since I’m a gold member possibly add
Question
Prolonged service outage with no customer support
I am writing to formally document a prolonged service outage affecting my account. My Xfinity internet service has been unavailable since approximately 3:30 p.m. today. Throughout the afternoon and evening, the estimated restoration time has been repeatedly delayed, and I have been unable to obtain
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Customer Service
I hear you loud and clear, spending an hour and a half on the phone only to be worn down, misled, ending up with nothing you were interested in, is not the experience we want for any of our customers @user_kwibf8! Local broadcast channels (like ABC,
Tv now
I just spent an hour and 30 minutes with the Xfinity rep who totally lied to me and talked in circles. It’s one of the worst experiences of my life with a rep.. I asked repeatedly if my local channels would be included. I told him it didn’t make sense. my bill was going down this now. I said local c
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What happened to my channels
We had to log back into the tv. Now we can’t get YouTube how do we get that back?
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Channels and Programming
did you ever resolve the issue? or still on your ongoing battle with xfinity?
Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?
As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and
Question
Good evening @rprowel, and thank you for reaching out on our Community Forums regarding your payment concerns. We appreciate the opportunity to help. You can make a payment using any of the following methods: Xfinity App: Open the app,
need to make an online payment but comcast wants an additional email address
I have an email address through comcast, and I gave them my cellphone number (let the spam texts begin!) and it won't let me make an online payment because I either do not have, or won't share with comcast, any additional email address (besides the one comcast already has on record). Then I find out
Question
Tv now
I just spent an hour and 30 minutes with the Xfinity rep who totally lied to me and talked in circles. It’s one of the worst experiences of my life with a rep.. I asked repeatedly if my local channels would be included. I told him it didn’t make sense. my bill was going down this now. I said local c
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Customer Service
need to make an online payment but comcast wants an additional email address
I have an email address through comcast, and I gave them my cellphone number (let the spam texts begin!) and it won't let me make an online payment because I either do not have, or won't share with comcast, any additional email address (besides the one comcast already has on record). Then I find out
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Sign-In and Account Management
@Tron1982 we can look at options, you should see a direct messaging option. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of
Sensitive Information
Hey there, everyone, yesterday I was on the phone talking to a (Customer Service) person from India and I was wanting to know why my bill went up $20 and I guess they said that I was using a promo recently that had expired and then I’m eligible for more promo and since I’m a gold member possibly add
Question
Okay, in order for us to assist you with that premise pass issue I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. • Click "Sign In" if necessary • Click
Home touchscreen factory reset premises passphrase reset
I bought a used security camera set up and I can’t get into settings cause it’s asking for the premises passphrase. How do I go about this?
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Yes I am can you help
Home touchscreen factory reset premises passphrase reset
I bought a used security camera set up and I can’t get into settings cause it’s asking for the premises passphrase. How do I go about this?
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Also there is no direct messaging option just an AI assistant
Sensitive Information
Hey there, everyone, yesterday I was on the phone talking to a (Customer Service) person from India and I was wanting to know why my bill went up $20 and I guess they said that I was using a promo recently that had expired and then I’m eligible for more promo and since I’m a gold member possibly add
Question
@user_ja7aa5 Are you only having issues with your iMac or with other devices as well?
Pausing internet access
Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.
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Thank you for allowing us to assist you @user_3c9bcc. I am glad that we were able to find a plan that works for your household! If you do need any additional assistance in the future please feel free to create a new post!
XfinityAbby
commented
2 hours ago
to the conversation:
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How do I cancel the TV Service on my account and keep the Internet service?
I would like to change my subscription and remove TV and phone services. How do I accomplish that? I tried manage my plan on the website, but it forces me to pick a new TV and phone package, there is no option to remove them from my plan.
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