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Thanks for trying that. I'd like to take a closer look from our side. There may be an issue with how the Premium Plus upgrade is linked to your Xfinity account. When you get a chance, please send us a direct message with your full name and serv
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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Greetings @user_2bo1pw,There is no need for a phone call we can take care of your cancellation request here. If you ported your phone number out with Xfinity mobile the line will automatically be disconnected. We can schedule your cancellation for Xf
I want to cancel my Xfinity Internet and Mobile entirely in writing and do not consent to a phone call. Please enable direct messaging
Hello, I'd like to cancel my Xfinity Internet and mobile service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
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Tivo Cable Card issue
Having a cablecard paring issue with my Tivo. Phone support was not helpful. Will try direct message.
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Channels and Programming
Yes, same email account, I signed in and out and I deleted apps and reinstalled all to no avail. Pls advise.
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I want to cancel my Xfinity Internet and Mobile entirely in writing and do not consent to a phone call. Please enable direct messaging
Hello, I'd like to cancel my Xfinity Internet and mobile service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My Xfinity ID is experiencing a linked-account identity glitch.
My Xfinity ID is experiencing a linked-account identity glitch. My old account is stuck as default, my new account is wrongly labeled inactive, and I need a backend specialist to manually de-link account number [Old Number] from my profile
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Question about the Yahoo migration
Hi! So, my Comcast.net email account was migrated to Yahoo! If I have problems accessing that account, must I now contact Yahoo! support? Thanks!
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@XfinityEricB I now see the total has increased to $2,500. I have screenshots showing that I tried multiple times to activate the Unlimited Canada & Mexico plan. I also have proof that I contacted customer support to get that plan added to my a
Help! Received $1500 bill
I received a $1,500 bill from Xfinity Mobile for roaming, and I’m shocked. My husband and I cannot afford such a large bill. When we signed up, we were told about Unlimited Canada & Mexico, and we agreed because we travel between the U.S. and Canada. I also tried several times to add Unlimited Canad
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No problem, our Customer Security Assurance team is the best place to go for assistance in this case.
Comcast Email Account Help
My mother's comcast email account has been deleted. However, she has financial and other accounts that were setup using her old comcast email account that use two-factor authentication to send emails to the now-deleted comcast account. Since she cannot currently access her comcast account, she is al
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user_69l7dl Thanks for reaching out to us directly for assistance today about your billing increase. Happy I could find a new offer to help you out for another year, and I appreciate your time working with me to find one for you. If you need us again
Account sign up $50 1Gig
I was told that I didn’t have a paper saying that the 1Gig was $50 a month for 5 years. I was told when I signed up it was $50 a month for 1Gig. Now I have been told it was always $60 and that the $10 off makes it the $50. Then another guy said it was actually $55 a month not $50 or $60. Then a lady
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We are also having the same issue, we have already called and they said we would get a call back in 2 days with an update and never did. HBO Max still isn’t working and we have also done all the things
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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@user_MM10 sorry to learn the tech visit did not solve your packet loss issue. Can you update us on when the scheduled maintenance will take place? That may address this issue and a fix for node be-33841-cs24.nota.fl.ibone.comcast.net. It suggests th
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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Customer service issues
Keep getting a run around about my bill going up n stuff I didn't authorize there no help
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Rules and Automations
Thanks - we're not looking for historical emails. Doesn't matter if old emails are deleted. She just needs access or account forwarding long enough to receive the two-factor authentication emails for these unrelated accounts.
Comcast Email Account Help
My mother's comcast email account has been deleted. However, she has financial and other accounts that were setup using her old comcast email account that use two-factor authentication to send emails to the now-deleted comcast account. Since she cannot currently access her comcast account, she is al
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HI there @user_mrykxo Thank you so much for reaching out about changing your payment date. Please click the link below for more info on payment arrangements. https://www.xfinity.com/support/articles/set-up-payment-arrangement
Bill
My payment is due on the 28 of every month around the same time as rent, so am I able to make a payment say around the 7th of August? I work from home and I live in GA, and I don't need my service interrupted please
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Good morning @user_609708, and thanks for posting your issue to the community forums, and thank you @EG for your assistance with moving the post, I hope you are both well. I am sorry to hear about the issues with the Xfinity ID, but you have come to
XfinityJeff
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My Xfinity ID is experiencing a linked-account identity glitch.
My Xfinity ID is experiencing a linked-account identity glitch. My old account is stuck as default, my new account is wrongly labeled inactive, and I need a backend specialist to manually de-link account number [Old Number] from my profile
Question