Xfinity Community Forum

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Same problem in Rockford, Illinois. Seems to affect cnbc only. Just unplugged/plugged cable box power and hdmi cables-problem persisted.

user_hukhks

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2 hours ago

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Issues with MSNBC not loading on Comcast

september 3, 2025. MSNBC is buffering and freezing constantly this morning. No other channel has this problem What is happening?

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I was offered the $1100 yesterday for a trade in and then after an hour when I said yes to it all on check out it dropped to $700! That is what is known as defrauding your customers! Do better!

user_bb6x87

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2 hours ago

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$1100 credit offer a Big scam

earlier I ordered 2 devices air and 17 pro max with trade my 14 pro max. I got iPhone air review passed but they cancel my review for 17 pro max . i asked Mant times with customer care they took times almost 3h and then transfer call everytime. i cancelled all orders from xfinity with 2 premium line

Question

Hello, @user_i8i0nz - Thank you for creating a new post regarding the changes you'd like to make. I'm sorry to hear about the difficulty you've faced with trying to cancel your services and stop the billing of your account. You've come to the right p

XfinitySara

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2 hours ago

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Customer service

This page crashes everytime I try and post about my experiences trying to cancel services for months and continuing to get billed. Please stop with the forum, automated assistant that doesn’t help with anything and phone number where you have to wait hours to talk to someone and never get a call bac

Question

I wouldn't be so fast to claim that my problem has been fixed. It's been stable for a little over 24hrs. That's happened before then it'll drop for no reason and then come back up. The day before yesterday I received a text from xfinity saying the

notmuchsleep

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3 hours ago

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Very unreliable, Internet service, outages all the time

So far this week, and it’s only Wednesday (11/17/25) I’ve had 3 large outages in my area that has affected my entire network. Last week xfinity pulled up in front of my house with three trucks, because we had a large outage. They found the issue, there was a line broke that needed to be spliced 4 fe

Question

Looking around some more, support articles at https://www.google.com/search?q=app+Pace+Samsung+site%3Awww.xfinity.com%2Fsupport say there are a number of apps that are compatible with the XG2v2-P, but not with the XG2v2-S. Ex: https://www.xfinity.c

BruceW

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3 hours ago

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New cable box upgrade question

I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New

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Customer service

This page crashes everytime I try and post about my experiences trying to cancel services for months and continuing to get billed. Please stop with the forum, automated assistant that doesn’t help with anything and phone number where you have to wait hours to talk to someone and never get a call bac

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Customer Service

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What happened to GTN programming on channel 1074?

user_a3ilyx

commented

3 hours ago

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Gospel Truth Network channel 1074 where is it now?

This program disappeared suddenly. What happened?

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Gospel Truth Network channel 1074 where is it now?

This program disappeared suddenly. What happened?

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Channels and Programming

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I provided the requested information. Is there an update?

user_ocjhw0

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4 hours ago

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When will ION be back?

For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.

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Peacock is in my plan but I don’t have it

My plan includes peacock but I can’t get it !! How do I get it ?

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Channels and Programming

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Hello @user_y9ag1g our team will do all we can to help you with your Xfinity Mobile account concerns and the charges you're describing. Please send us a direct message when you have a chance, so we can look up your account and give you detailed infor

XfinityJosephA

commented

4 hours ago

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Xfinity Added Unauthorized Charges, Refused to Remove Them — AND My Phone Still Doesn’t Work. This Is Dangerous.

I am beyond furious with Xfinity. I reached out to customer support because my mobile device’s eSIM is not working — not abroad, not even in the U.S. As someone who travels internationally, this is extremely dangerous. If something happened to me, I would have no way to contact anyone. No calls, no

Question

@user_9gl282 I’m sorry to hear of the issue you're having with receiving those voice codes. Is this for your mobile device or your home phone line? Have you tried adding the phone number(s) they're calling from as a contact?

XfinityKei

commented

4 hours ago

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spam filter blocking legitimate calls

Since Sept, I've been unable to receive voice codes from my bank and credit card company. This effectively prevents me from any transactions involving bank or credit card accounts online. Xfinity says they don't control spam filter. Does anyone know how to fix this? I need online access since all bu

Question

user_swlrfk Thanks for reaching out to us today with your concern. Were you trying to pay a final billing, or was it just a normal payment without a request to disconnect?

XfinityEricB

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4 hours ago

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Outstanding bill of 0.00

I payed my bill today and now it’s telling me this “Your Xfinity services are currently disconnected. Your unpaid account balance is $0.00. You can make a payment to bring your account up to date.”

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Hello and welcome to Comcast @user_wt8syv. 😊 I truly appreciate you reaching out to us via our Forum's page, it’s such a convenient way to connect! While it saddens me to hear that you’re considering leaving, I’m committed to resol

XfinityRoberto

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4 hours ago

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cancel

Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.

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user_lefiax Thanks for reaching out to us here on Forums with your request to cancel service. You have come to the right place to make sure this gets completed for you, and we are happy to assist. I aplogize you have had trouble getting this done on

XfinityEricB

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4 hours ago

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Cancelling service

I have tried to cancel my Internet service, but I can’t seem to get a hold of anybody to cancel. Just sit in circle after circle after circle. So I have decided to break my modem into 1000 pieces. I would not pay for service any longer. I have downloaded all the chats that I have done and I will be

Question

spam filter blocking legitimate calls

Since Sept, I've been unable to receive voice codes from my bank and credit card company. This effectively prevents me from any transactions involving bank or credit card accounts online. Xfinity says they don't control spam filter. Does anyone know how to fix this? I need online access since all bu

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Customer Service

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Outstanding bill of 0.00

I payed my bill today and now it’s telling me this “Your Xfinity services are currently disconnected. Your unpaid account balance is $0.00. You can make a payment to bring your account up to date.”

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Billing

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I am having the same problem. The recordings are "phantom" recordings in that the titles show in My Library, but the recordings are not really there. When I attempt to delete, I get a message saying they are deleted, but the titles remain. They, howe

plcorir

commented

8 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

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Xfinity Added Unauthorized Charges, Refused to Remove Them — AND My Phone Still Doesn’t Work. This Is Dangerous.

I am beyond furious with Xfinity. I reached out to customer support because my mobile device’s eSIM is not working — not abroad, not even in the U.S. As someone who travels internationally, this is extremely dangerous. If something happened to me, I would have no way to contact anyone. No calls, no

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Customer Service

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K

“something went wrong”

After switching from a 800 mbps to 1 Gig modem, my app will not let me log in, and gives me an error screen. This is keeping me from activating my wifi, leaving me without internet.

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Xfinity App

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