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Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
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Terrible customer service
I spoke to somebody back in October and was on the phone with them for at least a couple hours and they offered me a five-year plan at $65 a month with Taxes and fees included in the $65 a month fee. And since that time I have been continually charged more than the $65 a month they credited me on my
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Customer Service
It could be a factor, let us take a deeper look at the account to see if we can try a few things first. Can you send us a DM with the account holder's name. your name if different, and the service address? To send a "direct message" / "private messag
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
Supplied* be defective
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
@Erus - It is incredibly frustrating when you’ve spent time picking a ringtone you actually like, only to have that "Hello Moto" chime override it every single time. This is a known quirk with Motorola devices, usually caused by a conflict betw
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
Question
Yes. Could the modem supplies be defective?
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
Horrible customer service
I have been without WiFi for four days. Despite multiple attempts to resolve this issue, your customer service has been extremely unhelpful, and it is nearly impossible to reach a live representative. I was told I would receive free WiFi due to the outage, yet it is still not working. At this point,
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user_8vtrjy Hi there! Our team will be happy to help you with this concern. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging"
Xfinity support - outside cable box
Hello. The cover to the cable box on the outside of our house broke (at the hinge). We discovered it when our siding was replaced. How do we go about getting a replacement cover to replace it?
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Thank you for the update, have you tried to reset the modem that it is connected to? If so were you still getting the same thing?
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
Device needs to be manually added?
I have confirmed on my device physically, through my previous carrier, and through installing Esims from other carriers that my device is unlocked but in Xfinity's system it shows my device is not unlocked. I was told it may have to be manually added IMEI wise but customer support isn't any help. I'
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Devices
Xfinity support - outside cable box
Hello. The cover to the cable box on the outside of our house broke (at the hinge). We discovered it when our siding was replaced. How do we go about getting a replacement cover to replace it?
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Customer Service
Beeps… this number has been disconnected or is no longer in service.
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
user_d1ldyt Hi there! Thanks for using our Forums and for contacting us about the recent changes to your bill. We are happy to review this together to make sure we are on the same page and that everything is clear. To get started can you shoot us ove
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
When you try to call the phone number, do you get an error @user_r06v1y?
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
Store review
This is for Xfinity stores behavior in general. I visited one location in Peachtree corners, GA as per recommendation by on call Xfinity customer service associate to submit documentation proof since there is no way to submit proof over email directly and retail stores could help. When I asked for h
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Devices
user_zd01lu We can understand how upsetting and disruptive this situation has been, especially after having the number for so long and being told repeatedly that it would be resolved within a certain timeframe. Losing access to your phone number when
Xfinity disconnected number and claims it is ported out
Hello, I have been a customer with Xfinity for 8 years. On January 6th, 2026, while on a call with Xfinity to speak about dropped calls, Xfinity accidentally disconnected my line and has claimed they cannot recover my number. After 9 days, there is no progression on this issue. I have driven to 2 Xf
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Hi there, @user_rcc6uv I'm very sorry for the trouble you are experiencing with your language, I definitely understand how frustrating that is. Since it's been a few days since you last posted, are you still experiencing the language issue?-Richard
XfinityRichard
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live person to fix an issue
my tv that i stream xfinity app has channels that automatically switch to spanish speaking , i have changed the language setting many times back to english but that doesn't work
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