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user_hv1jfb Thank you so much for stopping in to help with your Netflix app. That would be frustrating, especially if it was only the one app being impacted. We would be happy to help. Could you provide a little more detail on what is happening when
Constant Netflix problems
For months problems connecting to Netflix only on one tv. Four tech visits. Third new box now 4k good internet speed. All other apps are ok.
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Yes, this everytime I claim a reward. Each week, there is a new one. I claim it, and then it doesn't appear as claimed .This has been going on since the change of how the membership benefits changed. Its very frustrat
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
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I completely understand, @Lauraloo22! I got a spoofed call today and the bad actor said they were from Xfinity trying to get me to enter my information. Luckily I knew that was fake right away. They are getting better and better! This is our Service
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob
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To make sure I'm understanding correctly, once redeemed, you no longer see it listed in your redeemed history @user_b2206f? Xfinity membership FAQs
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
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No NFL channel or NFL red zone!
I’m done with Xfinity if they don’t give me NFL channel and NFL red zone. I’ve been given no discount since losing them and I pay to much already. They have until week 1 then I’m changing.
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Channels and Programming
user_7r4716 Hello, are you still having service issues?
Very low downstream power levels
My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear
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Packet loss has been very low over the past 18 days, only ~400 packets dropped over 765k pings. However, the winds picked up tonight and packets are dropping as of about 20 minutes ago. [8/4/2026 7:08:18 PM] Request timed out.[8/4/2026 7:08:21 PM]
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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Xfinity will not provide an itemized bill of what i owe
I need an itemized bill of what I owe for the two phones I had with Xfinity. I cancelled my account on July 20th and I had tried contacting them several times. They always tell me to go to a store but when I go they say they cannot do it. They say they will send everything to my email but they just
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Devices
@user_xt11j8 Thanks for posting on the forum to let us know. We can have this escalated to ensure the benefits apply. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the m
Discount on Mobile Phone Accessiries
Late this morning I purchased a cable and an adaptor to charge my.phone. I am a Dismond Level customer. I did not receive my discount of 50% on accessory items. Tried on line chat yo resolve, but I was not successful.
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Everytime I redeem the rewards, I claim it . Then it disappears. It makes no sense. I am a Diamond member.
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
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Braves OnDeck still can't be recorded consecutively. Only one show at a time can be recorded.
why can't I set up recordings on Braves vision channel
I am unable to set up recordings on Braves vision channel, both single games and all games.
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Discount on Mobile Phone Accessiries
Late this morning I purchased a cable and an adaptor to charge my.phone. I am a Dismond Level customer. I did not receive my discount of 50% on accessory items. Tried on line chat yo resolve, but I was not successful.
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Customer Service
Update: Unfortunately, the experience continues to get worse. After being asked to contact Xfinity Support via Direct Message on this forum, I spent nearly two hours going back and forth with them, only to be told in the end that they couldn't help b
Horrible customer service experience from Xfinity
I had one of the worst customer service experiences I've ever had with Xfinity. It started when one of your representatives offered me a "completely free" Apple Watch as a reward for being a loyal customer. Before accepting, I repeatedly asked whether there would be any monthly charges, service fees
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user_oggb6p Thank you for reaching out. To give you the most accurate answers, I'll need to dive into your account. I ask that you reach out privately, so we can cover the details. You can start by clicking the chat icon located in the top rig
XFINITY Gateway Return Confirmation
Hi, I returned an XFINITY Gateway to the Burlington, WA XFINITY store today (8/4/26) at about 4 pm PST. The store associate (Noah) stated that "the online agent already removed it" (the gateway, ostensibly when I activated my own modem). He stated he was unable to provide any kind of receipt and tha
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erm54 - You're very welcome, and thank you for sharing that information. Our troubleshooting is more limited if you're using your devices build in app. I've included a document with additional details on how to access your voicemail on your Android d
Visual Voicemil app not working, but voicemails available in Phone app
I have issues with the Visual Voicemail app for about 3 years. First on my last phone (S22 Ultra) and now on a Samsung Galaxy Ultra S26. I've had Xfinity Mobile service since June 2017 and am now on my 3rd Samsung Galaxy phone. And I currently have the Premium Unlimited service. What happens is the
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The issue is sporadic, but syncing DVR does not do anything.
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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Hello @user_8f59o2 thank you for reaching out on our community forum! It sounds like you have tried some basic troubleshooting on your end. I would like to take a look at the account and troubleshoot further to see what is happening with that TV. Pl
TVAPP-00116 Error Code
Only one tv in the house is receiving the TVAPP-00116 error code. I have tried uninstalling the app and reinstalling it. Same issue. I tried unplugging the router. Same issue. Any other suggestions?
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home Gateway
my HUD apartment bldg recently renovated all units completely eliminating all wired Outlets. what are my options now?
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Your Home Network
Hey there, @floppyhatmike, thanks for reaching out through Xfinity Forums. We would be happy to help you with your DVR box. When you experience service interruptions during storms, do your DVR recordings continue normally on the main box, or are you
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RE: Need a XG1v4 box
Please let know how you got this taken care of. In a similar situation but my box is older X1 box (from 2014-15) that's only 1080 not 4k but want to keep my physical DVR since even at gig speed internet still have issues when it storms out on my other boxes that don't have dvr only cloud recordings.
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