Xfinity Community Forum

user_aqfuhc Thanks for reaching out to us here for assistance with your cancellation concern for an account that you requested closed. I can certainly help get this fixed for you, and billing corrected. Can you send us a direct message with you

XfinityEricB

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55 minutes ago

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Cancellation issue - moving abroad

Hello, I'm reaching out to resolve an issue with my account. My name is [Edited: "Personal Information"], and the service address was [Edited: "Personal Information"] On July 11, 2026, I called Xfinity customer service to cancel all my services (mobile line and home internet) before permanently relo

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@user_6b69yc Thanks for reaching out to us. We apologize for any inconvenience you're having with your monthly billing. Your account technically doesn't become past due until your next bill cycle, so if your payment was just due on the 8th you

XfinityOrlandoM

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55 minutes ago

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I made a telephone payment on 9/8 they are now saying my payment is overdue!!! What happened to my payment ?

What happened to the telephone payment I made on 9/8/26? They're saying my payment is overdue. It was due on the 8th. The man I spoke to said he had my checking account info. Said I would get confirmation number but I didn't! I have had a lot of trouble paying by mail, I received my bill just three

Question

First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub

EG

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56 minutes ago

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Connectivity issues

I work from home and I am getting frustrated with internet going down.

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Good morning @user_f99wav, and thanks for reaching out to us on the community forums with your issue, I hope this message finds you well. I am sorry to hear that you want to close your account, but you have come to the right place for assistance with

XfinityJeff

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56 minutes ago

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cancel internet

cancel internet service and return equipment. no longer need it.

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user_d139u5 Hello! Thank you for reaching out. We'll be happy to help you make changes to your account. We also see your Direct Message. In the future, please wait to be invited before sending a Direct Message, as it is against our Forums Guidelines

XfinityBenjaminM

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57 minutes ago

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xfi complete

how the f do i get rid of xfi complete?

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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59 minutes ago

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Bill

Why did my bill go up

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Hello @user_tpyz4r If your account is eligible to set up a payment arrangement then you can follow the steps outlined in the link below to get that setup. If you run into any issues let us know and we can check your account's arrangement eligibility.

XfinityMatthew

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60 minutes ago

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Payment arrangement

Good morning was wondering if I can get a payment arrangement scheduled to pay the full balance $91 on September 18

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Yes.

EG

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1 hour ago

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Coax

Do we have to have coax in the wall to use gateway

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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Comcast agent lied about creating a ticket

A representative lied and told me they created a ticket so they could drop off the conversation. I have screenshots of the live chat as well as another chat telling me the ticket doesn’t exist. Someone help!?

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a

EG

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1 hour ago

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Blinking orange light

My light keeps blinking orange

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Hey @user_48wvot , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile phone transition. I would be more than happy to offer my assistance looking int

XfinityJanelle

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1 hour ago

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Terrible service

Terrible service 5605 Lakewood Towne Center Blvd SW Ste A, Lakewood, WA 98499. A few days ago, I switched from T-Mobile to Xfinity Mobile and ordered new phones. I came to the Xfinity store because the SIM/eSIM on my old phone was no longer working, and I was also unable to properly install or activ

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user_yxg5jo Thanks for reaching out to us for assistance with cancelling an order you didn't mean to place online. I can certainly assist with getting it cancelled for you. Can you send us a direct message with your full name, name of account h

XfinityEricB

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1 hour ago

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Cancel order

I didn’t know I was clicking order internet I wanted to see phone options first you need to cancel this irder

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@user_9yg0rz I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?

XfinityDena

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1 hour ago

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xfinity support

I’m having a persistent latency/jitter issue on my 1 Gig Xfinity connection. I’ve already completed multiple modem resets and reprovisioning with support, and the issue remains. My wired local connection is clean: 0% packet loss to the XB7 gateway About 0–2 ms gateway latency 2.5 Gbps Ethernet link

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a

EG

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1 hour ago

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White flashing light paid

Just moved internet worked fine now it doesn’t

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Thank you for clarifying, @user_oqnlhq. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into thi

XfinityJamesC

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1 hour ago

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Xfinity Runaround

Here's the situation… I was on a chat at 2:30 on a Thursday afternoon about something totally different and it was offered the opportunity to quote lower my bill". I said sure, explore the options, but I do not want to have any loss of service or entertainment options. The representative assured me

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@XfinityJeffB the boxes are back on but with no premium channels we had. To put our service back to where it was before this debacle, it would be $44 a month OVER our previous rate. Thankfully I saved the chat where I explicitly said if you can lowe

user_oqnlhq

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1 hour ago

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Xfinity Runaround

Here's the situation… I was on a chat at 2:30 on a Thursday afternoon about something totally different and it was offered the opportunity to quote lower my bill". I said sure, explore the options, but I do not want to have any loss of service or entertainment options. The representative assured me

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user_lltmartinsville Did you fill out the form listed above to get assistance? That is the best assistance we can provide given we don't have the ability to check why Universal Studio's system is given you that message.

XfinityEricB

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1 hour ago

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Universal Studios ETDS Login issues

I need the password to be reset as i have been locked out and the ‘security question’ will not accept my answers

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Thank you so much for for this games. Lets take a look at the account and see what is going on with your connection. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, cli

XfinityRoberto

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1 hour ago

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Constantly losing packets for 3 months on only games.

Hi, I have reached out multiple times and found this was my last option. I have had a tech come out, ran new cables, got a router, new modem.. I am still lagging. The main problem ip is at hop 7, 50.221.201.226. Looking it up I found it was a comcast address. Please help! I downloaded a program call

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The boxes are turned back on. The issue now are the premium channels that were deleted and will incur +$44 a month over my old rate to be restored. That is totally unacceptable and I saved the chat where I explicitly stated and was confirmed no chan

user_oqnlhq

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1 hour ago

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Xfinity Runaround

Here's the situation… I was on a chat at 2:30 on a Thursday afternoon about something totally different and it was offered the opportunity to quote lower my bill". I said sure, explore the options, but I do not want to have any loss of service or entertainment options. The representative assured me

Question

Hi @user_dpr4oe,You have come to the right place for help, this is a very easy task for us. We'll need to gather some additional information via direct message to complete this request for you. Please send our team a direct message with your full nam

XfinityJustinM

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1 hour ago

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Cancel Now TV subscription

I have tried everything to cancel the NOW tv. It keeps telling I don't have any tv services when I contact chat. I am getting billed for it. I no longer want it and it is impossible to cancel. I've gone through NOW TV login, Xfinity stream, through my account. It's impossible to cancel. Why is it so

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