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I feel your pain. Lately, every night at 9pm pst my internet lags so bad I can't play games or even browse the internet. Of course once I get on chat it goes back to normal, but even in the middle of the day I will get huge ping spikes for seemingly
Xfinity speeds drop consistently- 4 tech visits later and no results.
Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m
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I'm having the same problem with the XB8 modem. Bridge mode is blank in the admin page AND in the so-called "great" xfinity app (android) - neither 5GHz and 6GHz can be enabled. Your techs are incompetent
Bridge Mode section is blank in the admin page of xfinity gateway
I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho
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Hi @user_ctr7lz, we're always a fan of trying things again. It looks like previously one of my teammates had a similar idea to maybe de-provision the devices that are having issues, but never got around to it. That cleared up the issue for another cu
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Hello @user_bdv3ug, We would love to assist you with Peacock activation as well. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if nec
Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
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Alexa.Nicole - Hello, and thank you so much for reaching out and sharing your feedback here on the forums. I truly hope you, your family, and loved ones are safe and doing well during the storm. I know situations like this can be stressful, and we&rs
Without Internet for Two Weeks
I’m a part of the Nashville ice storm group but power was restored this past Sunday for my house. Our entire city is set to have power restored by this Sunday according to our electric service company. There has been ZERO communication from Xfinity on how long the internet outage from you will take,
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@XfinityMatthew I have done the direct messaging once, troubleshooted to no avail, and then told there was nothing else that can be done. If I can get new results it might be worth my time, but I don’t want to go down the same path.
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
Question
Hey there Cradles, and thanks for reaching out in our community tonight! Those Xfinity Hotspots are easily one of my favorite perks that come with the internet services since it provides me with connectivity so often when I'm away from home, so I def
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Thank you for letting us know you are also running into this issue with managing your mobile services. I have run into this error if a customer's mobile account is not connected to their core/home services. Most of the time, your mobile services move
You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID
I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so
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Did they resolve it?
“On Us” movies not showing up in purchases
Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movie
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I know exactly how hindering it is to be without internet, much less for an extended amount of time, so I appreciate you creating this post for us to support you user_vhnfx2. It's never our intention to leave you without the services you need, and in
Internet restore update
I have been without internet for 2 weeks now with no updates on the app or through texts. Still says under investigation due to weather. Well, the weather has been cleared the past week. No ice or snow left, so where is my internet? Xfinity customer service phone doesn't work and just drops my call
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@XfinityThomasA this is not accurate at all. The Disney+ app only freezes during commercial breaks on the Xfinity box. No issue on my Smart TV, no issue on my A droid phone app, no issue on the web. The issue is with the Xfinity app. And the suggest
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there, @clcoulson, thanks for reaching out through Xfinity Forums regarding your address. We would be happy to help you with getting everything working correctly on your account and ensuring the equipment is set up. Can you please send us a Direc
I moved addresses and my account to completely messed up!
I recently moved and was dropped off my old equipment (still getting messages to return it!) and pick up a new modem. But, my online account and phone number are still tied to the OLD address and it let me log on because the service has ended. Their automated phone system and chat platform go in inf
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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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They have phased out providing additional dynamic public IP addreses on residential service. They are only doing it on their Business Class Service now.
Multiple Router Learning
Hello, as a hobby I like to learn what I can with various tech out there, my current project is learning how to connect 2 tp-link routers essentially in two different locations. Currently I can only have one connected to the modem to receive a public ip address. I was wondering if it is possible to
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user_8kvg9h Thank you so much for reaching out regarding not having services in your area. As you know, winter storm Fern did damage our network and infrastructure in some areas. As always, we will work as quickly and safely as possible to restore yo
YOU SHOULD BE ASHAMED
Hello, our neighborhood has been without Wi-Fi for two weeks. That is two weeks of disrupting lives, livelihood, and putting people’s health and safety at risk. I drove by an Xfinity technician, parked at the entrance of our subdivision doing nothing. Sitting in the vehicle with a repair truck and n
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user_i33dg1 - Thank you for your feedback and for reaching out to us here for assistance. I know I'd be reaching out too if I were in your shoes. I understand how important it is to have full clarity before moving forward, especially when it comes to
billing change
A couple months ago I spoke with a team member on the phone because I was upgrading my Modem. They convinced me to go to the Gig internet and my price would be 90 per month. This month my bill went up to 110. I specifically said I was not going to go up if the bill went up after a certain time. She
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Issue has occurred again tonight, 2/6 at 8pm PST. 46% of speed according to the app and I am having my streaming show through Peacock lag. I also attempted to play Diablo 4 and I kept getting logged out due to internet connectivity. Connected through
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Xfinity speeds drop consistently- 4 tech visits later and no results.
Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m
Question