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Your Security Policy for Password Resets Regarding VPN Users Is Too Strict
Your "routine security monitoring" algorithms flag my email account for constant password changes with the sole condition simply because I use a VPN to remain anonymous. Not because I have a weak or hacked password, or because another person or a bot is trying to log into or hack my account. Just be
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ser_3xotab thank you for that information. We do not want you to continue to see interruptions in your service. I have all the tools at hand to troubleshoot with you and help to understand what is going on. I am able to assist you here
What is wrong with Xfinity service in my area and Xfinity in general
Over the past two weeks, we have had FOUR Separate internet outages. This is completely UNACCEPTABLE. Both my partner and I work remotely and are incapable of doing our jobs because of how terrible your service is. I actually didn't even want to use Xfinity for my internet, but sadly, due to the mon
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@XfinityEricB, thank you for the quick response. We can keep an eye out then in the next few bill cycles.
Autopay Discount
Our billing was updated to a banking account but it does not look like the autopsy discount of $10 off each month was applied. Why did the discount not go into effect? it?
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It sounds like they are aware and working on bringing back the tabs and features...especially looking forward to getting back scheduled recordings and favorites. I use both these features virtually everyday during my morning workouts. Microsof
Xfinity Stream app update is missing favorite channels and scheduled recordings
Two of my most used features on the Xfinity Stream app, are favorite channels and scheduled recordings. Unfortunately, they are both missing now.
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Yes. I have made sure the app is updated.
Trailers not visible while using roku
Trailer options not showing up while using my xfinity stream app. This is happening on my TV with roku and my Samsung smart TV.
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Hi, @sk00ter. Thanks for taking the time to share your concern using the Xfinity Community Forums. We appreciate you giving us a chance to continue earning your business here at Xfinity. You mentioned that an all-in-one modem is important to you. We
Netgear C7000v2 — End-of-Life Status and Replacement Requirements
I am an existing Xfinity Internet customer using my own Netgear C7000v2 modem/router, purchased in 2018. My current plan is Gigabit Extra, costing $80/month. Xfinity's equipment compatibility checker recognizes my modem but displays the following warning: "Your modem isn't optimized for the plan you
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user_rxsxg0 Thank you for reaching out, and we do apologize for all the frustration! Xfinity can review billing disputes for charges within a 120-day dispute period, however we’re unable to provide recurring monthly credits to maintain a previo
Billing Issues
I have been dealing with this issue since last year regarding my bill when I signed up for my account which was last year I have repeatedly been over charged I talked to CS time after time with out a credit to my bill my should be $71.05 each month $100 + dollars nor $200+ dollars today my service w
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If you use Roku Stream app instead of the Smart TV Stream app, it hasn't changed; much better.
UGH!! on the updated Xfinity Stream APP: 10 needed fixes
IT'S ALMOST AS IF WHOMEVER DESIGNED THIS NEW VERSION HAD NEVER EVEN SEEN THE OLD VERSION AND NEVER EVEN ASKED A SINGLE PERSON TO TRY THE NEW VERSION AND GIVE SOME FEEDBACK. CRAZY. I'm sure I'll discover more... but here, off the top of my head, are 10. 1. FAVORITES LIST IS GONE. Obviously, restore t
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Autopay Discount
Our billing was updated to a banking account but it does not look like the autopsy discount of $10 off each month was applied. Why did the discount not go into effect? it?
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Customer Service
carol32353 Thanks for checking that for us! We're glad the Pluto TV app is working again, but we understand you'd also like the option to restart a movie without having to let it finish first. Since pressing the down arrow brings up the playback c
Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
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Good afternoon user_3dnud1 I will be happy to assist you further. Do you currently have our Xfinity Pro, service? Or do you have our XFi Complete, currently? Have you already attempted to purchase the battery backup when selecting Shop/Upgrade signed
How do I order a backup battery for a wifi extender
How do I order a backup battery for a wifi extender
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Good Morning, @user_bj4ctf! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from regarding the need to have the equipment reflected properly on the account. Please reme
Remove user-owned equipment from Xfinity account
I have a Netgear C7100V listed on my account that's no longer connected but I'm unable to remove it from the list. I need it removed so that my currently connected user-owned Netgear CM2050 is the only modem listed as equipment on my Xfinity account.
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It is apparent that industry best practices for specifications, development and UAT has not been used for Version 9.0 and the roll-out should not have happened. From a product ownership and software delivery standpoint, the November 2026 Xfinity Str
Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to
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I am in the same situation and don't like it. The email mentioned modems CM2500 and CM3000. Neither of which are all-in-one with Wifi and Router like the c7000v2. So I'd have to buy other hardware and go through config nightmares f
Netgear C7000v2 — End-of-Life Status and Replacement Requirements
I am an existing Xfinity Internet customer using my own Netgear C7000v2 modem/router, purchased in 2018. My current plan is Gigabit Extra, costing $80/month. Xfinity's equipment compatibility checker recognizes my modem but displays the following warning: "Your modem isn't optimized for the plan you
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user_xos2ce, thank you for reaching out to us through Xfinity Forums. I would be happy to review your account and see what can be done. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "
Mobile returned but amount debit every month.
Hi, I had purchased sumsung mobile from livermore xfinity showroom, on dated june 13/26 ,due technical issue it was returned next day same showroom,representative says that item have returned in system ur amount will be returned with in working dsys,but till amount is debited my account i have been
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Fix this app now…Can’t sort by favorite channels or check scheduled recordings…That’s half the purpose of the stream app, to schedule recordings to watch later…Unbelievable how this new app is a step backwards !!!!!
Stream app
The new version of the stream app is a MAJOR step backwards. Unable to filter on hd channel and others. Volume slider is missing. Managing recodings is way more complicated. Unable to recall recently watched. Unable to continue recordings when switching from a mobile device to the TV. Who makes deci
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user_pzsciq Thanks for reaching out to us here on Forums about your recent experience with your mobile phone issue with getting an eSim set up on it. I aplolgize it has been harder than expected for you, and we are happy to help as much as possible.
eSIM can’t be activated!
The eSIM for my new phone can’t be activated no matter what support attempts to do. I was on the chat and then phone with them for six hours yesterday and my new phone still doesn’t have the eSIM setup and I can’t use my phone! The IMEI number is fine, but as soon as I add eSIM it gives me an error.
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No, the outages have been happening at random times. It first started on the morning of 11/2 and that outage lasted nearly 24 hours. Then we had a second outage on 11/3 that lasted only a couple hours and I had one again on 11/11 that lasted a few ho
What is wrong with Xfinity service in my area and Xfinity in general
Over the past two weeks, we have had FOUR Separate internet outages. This is completely UNACCEPTABLE. Both my partner and I work remotely and are incapable of doing our jobs because of how terrible your service is. I actually didn't even want to use Xfinity for my internet, but sadly, due to the mon
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user_gr3cb9 When did you make the switch? Depending where you are within a bill cycle after making a change it can take up to 45 days to apply. If you were close to the end of the current billing cycle it likely wouldn't show up for another 2 cycles,
XfinityEricB
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Autopay Discount
Our billing was updated to a banking account but it does not look like the autopsy discount of $10 off each month was applied. Why did the discount not go into effect? it?
Question