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I don’t understand how I supposed to meet ya’ll then.
Xfinity Support
I am abroad, but I would like to cancel my Xfinity Mobile membership and phone number. Any idea what I should do as I cannot make an international dial to the US?
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Did you ever find a solution? I’m having the exact same problem.
Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo
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@BIslander Thanks for the input, but . . . . this is the set-up that Xfinity sent me to 'UPGRADE' me from the 'old' XB8 Gateway.Coax Cable (TV & Internet) comes into the house; this cable goes to the Xfinity XB10 Gateway router; the ARRIS Xi6 b
Xfinity X1 Box and General Access
Please bare with me while I attempt to cover the issues / problems / attempted 'fixes.' I often sit here looking at my blank TV for anywhere from 15 minutes to 45 minutes after I turn it on in the morning. It worked fine last night. I can't believe that 'everyone' is experiencing a wonderful TV rece
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Living room TV has the Verbal Narrator on the TV ... Do any of these pages help? https://www.xfinity.com/support/articles/video-description https://www.xfinity.com/support/articles/x1-voice-guidance https://www.xfinity.com/support/articles/x1-a
Off/on voice narrator
Living room TV has the Verbal Narrator on the TV and my dad doesn't know how he put it on never mind how to turn it off, please in the simplest terms possible how do you shut that off.
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** _ UPDATE: I forgot to include that I believe the issue comes in the middle of the night when the X1 Black box updates. Although, as I sit here now 28 SAug 2026 @9:54PM I have only been 'allowed' to watch about 35 minutes of 20/20, Cary Stayner s
Xfinity X1 Box and General Access
Please bare with me while I attempt to cover the issues / problems / attempted 'fixes.' I often sit here looking at my blank TV for anywhere from 15 minutes to 45 minutes after I turn it on in the morning. It worked fine last night. I can't believe that 'everyone' is experiencing a wonderful TV rece
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Terrible service
I have had multiple issues in the past month with this company. What’s up with ABC? It works for one day then it’s off. I’m tired of unplugging and plugging in the equipment. I’m tired of having such difficulty getting in touch with a HUMAN. Thankfully I’m switching to [Edited: Soliciting].
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Customer Service
Extremely high latency spikes every single night past 6pm
Every single night my latency when gaming or even just watching shows spikes extremely high, usually over 1000 to 5000 ms latency and pretty much causes the internet to be unusable. Techs have came out 3 different times and checked the router, and ran completely new coaxial cables inside the house t
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Your Home Network
Moved here.
Double account
Xfinity created two accounts for me when I signed up, and after several calls, the account still exists, and has now been sent to collections. I've just closed out my actual, fully paid account, but I can't seem to get someone in store or over the phone who can help me delete the erroneous account.
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user_44mgct Thank you for stopping in for help with this line. We would be more than happy to help look into your requests for you. Could you tell me how long ago your first request was submitted?
Low hanging frayed line
We have a low hanging frayed line. We reached out weeks ago and have submitted multiple “tickets” via an automated assistant and have heard from no one. How can we get this resolved
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To help with the issue: The old account was completely shut down because I had been guaranteed the landline port actually finalized, leaving my original number probably stuck in a "disconnected/quarantine" status on that inactive profile. My new acti
Get old xfinity land line phone number back! Its been 3 months of the runaround.
I started this new account in June because I was told we could get better pricing by cancelling our old account and starting as a new customer, but I was promised our landline phone number would transfer over. It has been 3 months and me talking to at least 5 representatives, spending hours on the p
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The coaxial cable is old in my house and needs to be replaced.
Schedule technician visit
I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]
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Get old xfinity land line phone number back! Its been 3 months of the runaround.
I started this new account in June because I was told we could get better pricing by cancelling our old account and starting as a new customer, but I was promised our landline phone number would transfer over. It has been 3 months and me talking to at least 5 representatives, spending hours on the p
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Home Phone Service & Equipment
Moved here.
Checking account discount
Hello, I changed the payment method for my Internet bill back to my checking account and routing number two weeks ago, but I'm still not seeing the $10 discount on my bill. Why is this?
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Moved here.
Low hanging frayed line
We have a low hanging frayed line. We reached out weeks ago and have submitted multiple “tickets” via an automated assistant and have heard from no one. How can we get this resolved
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We will have to wait for the changes to be made. This can take a few days. As soon as we have an update on the ticket we will reach back out here.
URGENT — Residential address incorrectly classified as business
My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti
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Broken BGP (Border Gateway Protocol) routing table
I recently moved into a new apartment and purchased Xfinity 500Mbps plan. Although my internet has been stable, the speeds are significantly less than expected. My computer, connected through wifi, gets between 28 to 40 Mbps. My real issue, and the purpose of this post is to bring awareness to quite
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Your Home Network
I did what was asked, and the customer service rep Victor has helped me at all. It takes him over 20-30 minutes to respond and he isn’t even getting me added to the waitlist. He just told me I have the earliest appointment available, which I already
Waitlist Error
Trying to select a time for waitlist and it says We don't understand your request, Reply with the command: waitlist to get the waitlist details.
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ponciano4 We are more than happy to help. If you could provide more details, like any error messages or codes, which apps you are subscribed to that you are having issues with, and whether you are using one of our X1 TV boxes. Those details will bett
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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In order to accurately diagnose any potential issues, we'll need the account information in order to proceed. If you're not on the account, you can find steps to be added as a Manager on our support page covering how to Manager user roles and permiss
Horrible wifi connection, lots of packet loss, ping goes up and down a lot
I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the
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I'm asking for assistance unblocking a VOIP device on ports 5060 and 5061 ... Those ports are not listed on https://www.xfinity.com/support/articles/list-of-blocked-ports. If you are using an Xfinity gateway, you might try temporarily turning off Xf
BruceW
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How do you unblock a VOIP device on ports 5060 and 5061?
I'm asking for assistance unblocking a VOIP device on ports 5060 and 5061 for domain *tincan.kids
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