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RRedman64, Thank you for taking the time to share your candid feedback. I completely understand why you'd feel dissatisfied, especially after receiving communications that seemed poorly timed given the service interruption you were experiencin
Sept 1 Work
I am trying very hard to be polite and courteous, and it’s an enormous effort. Got the email about work in our area on September 1st, during the day, with no guarantee the work will get done in a single day. Thanks for giving me another reason to dump your services as soon as a fiber alternative is
Question
Concern moved here to the Customer Service help section.
Storm knocked lines off house
Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re
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@Angrycustomer89 Did you have a chance to see if any of those tips that I posted apply ?
Random Internet Dropping
Internet is constantly dropping My internet seems to randomly drop throughout the day. I notice it almost always happens when playing in an online game, I will be disconnected within 5 minutes and my whole home network will need to reboot. I have 3 kids all trying to play games online and it constan
Question
Concern moved here to the Customer Service help section.
Looking to file ADA complaint regarding access to services
I am an Xfinity Internet customer and want to be able to view and manage the devices connected to my home network from my desktop computer. Requiring customers to use the Xfinity mobile app for basic network administration is unnecessarily restrictive. A desktop computer provides a much larger scree
Question
I also received the exact letter. It looked like a scam so I did not respond.
Received a postal letter saying we need to visit comcastupdate.app and download a Gateway update
We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.
Question
user_oneill2007 Hi there! Our team would be happy to help. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Click “Si
Cancel TV, Keep Internet and Voice
I need assistance changing my Xfinity services. I would like to remove Xfinity TV while retaining Xfinity Internet and Xfinity Voice. Could an Xfinity Support representative please assist me with this account change by direct message?
Question
user_ql7onv Hello. We wanted to check in with you to see how your service has been recenctly.
Internet is very slow
Hi there, My internet speed has been very slow despite resetting modem and unpluging/replugging. Are there any other solutions to resolve this? We rely on the speed for work and so would really like some help. Thank you all!
Question
Thank you for reaching out to our team about that phone return issue. I am sorry to hear about that loss and will be happy to assist you with getting that handled. In order for me to look into that I will have to ask you to send me a direct message w
Return of phone upon death of account holder
I tried to return the phone upon closing my sister's death Xfinity account. Xfinity took all the equipment except the phone. They said a return label would be sent to her. It has never been received and I still have the phone. In the bereavement support page it indicates "If they are returning the d
Question
user_r03dmc We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction! Is your location new construction, or just new to Xfinity service?
Outside cable connection to xfinity box
need xfinity to connect the outside cable to their xfinity box. Do i need to pay for that? I can do inside installation myself
Question
Unsafe Cable in Front of Home
I have a temporary cable in the right of way in front of my home that Xfinity put in about two months ago. I haven’t been able to get anyone to come out and bury it. How much longer might it take? Thanks!
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Customer Service
So interesting to get an email asking to accept the solution to my post on the same day Xfinity texted me at 8:01 AM to tell me that they've started work in my neighborhood. Now, that could just be when the text got sent out. It doesn't mean work sta
Sept 1 Work
I am trying very hard to be polite and courteous, and it’s an enormous effort. Got the email about work in our area on September 1st, during the day, with no guarantee the work will get done in a single day. Thanks for giving me another reason to dump your services as soon as a fiber alternative is
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outside cable connection to xfinity box
need xfinity to connect the outside cable to their xfinity box. Do i need to pay for that? I can do inside installation myself
Question
user_720v2c, Hi there! Thank you for bringing this to our attention. I can definitely understand how frustrating it would be to be promised a free line for 12 months and then see recurring charges on your bill, especially if you're having difficulty
Mobile payment
Offered 12 months free line however charged 45 usd per month and now not refunding
Question
Hey there, @user_f418ms! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Congratulations on the move, I know it can be stressful. I would be more than happy to look into submitting a ticket to have the account mov
Account Transfer
Hello! I’d like to transfer my Xfinity Internet account to one of my roommates, as I just moved out but they are still living there and using the wifi.
Question
First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
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Disappointed with Xfinity
I was a customer with xfinity a few years ago and I end up cancelling because it was down most of the time. I gave them an opportunity again and got service with them last Saturday and guess what , it’s Monday and I haven’t had internet all day, I couldn’t work since I work for home , it’s just so f
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