Xfinity Community Forum

user_768sju, ahh, I know that is very frustrating. We do not have any control over third-party applications, but I hoping this is something we can reprovision in hopes it'll resolve that default selection. I am happy to be of assistance. Can you

XfinityQue

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1 hour ago

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Always to "Settings"

Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word

Question

Hello there @user_n5j76m I hate to hear about the disaster that has affected services at your home, but I am happy to see that you are doing well. I will be happy to dig into your account and see where we stand with getting your services corrected. T

XfinityDuron

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1 hour ago

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Appointment

Hello, so basically three weeks ago a tornado happened and our house cable, everything fell down. But we got it fixed with an electrician. But they didn’t fix the WiFi cable since it’s the WiFi company work. We called XFINITY three times to make appointment with us so the cable can be up again, but

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@XfinityAmandaB Does the Xfinity App work with a third-party gateway ?

EG

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2 hours ago

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Issue with Motorola MG8702 Cable Gateway

Can you confirm that my firmware on my Cable Gateway is up to date? I am unable to access my device and manage the devices connected to my home network.

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Appointment

Hello, so basically three weeks ago a tornado happened and our house cable, everything fell down. But we got it fixed with an electrician. But they didn’t fix the WiFi cable since it’s the WiFi company work. We called XFINITY three times to make appointment with us so the cable can be up again, but

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Customer Service

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I realize this thread is 4 months old, but it has the correct Topic, so I'm trying it to see if it triggers any useful replies. Ran into this same problem today, June 26, 2026, and finally got it resolved. I got an unexpected email from a legitimate

SkokieBob

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2 hours ago

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SMTP server

I have a MacBook and an iPhone and neither will let me send an emaiI from my Comcast Email address. I can receive emails just fine. All the SMTP settings seem fine. What else can I do?

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We had cable service outage on June 13, 2026. Xfinity app app advised it was under repair, and hours later said service restored. We have three tivo bolts, two had channels after the outage by Xfinity, one had no channels and had the v58 on screen on

VMKtheThird

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2 hours ago

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Cable Card Tivo V58 error

cable says not authorized v58 code all channels out. need infinity support for direct message

Question

user_gaebnn Thank you so much for reaching out for help with the collections hold on a property you manage. Having the same last name may complicate things somewhat, but there may still be options to get the hold removed. I know we have steps that wo

XfinityAmandaB

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2 hours ago

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Tenant has unpaid bil

I am the landlord. My tenant had the same last name. Xfinity flat out refused to unblock service unless bill was paid . They would not even follow the policy on their website and take my documents.

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@user_nr8xeu Have you attempted to view the same information through the Xfinity app and met with the error messages? What troubleshooting steps have you taken from your end?

XfinityBradM

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2 hours ago

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Account issue

Hi, I'm getting an "Access not Authorized" error when trying to log into the Xfinity app, and "Something unexpected happened" when I try to view my account on the website. My internet service was recently set up under a bulk billing arrangement at [Edited: "Personal Information"], United States. Cou

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I'm a new Xfinity customer using XB8 and having this same issue on my Linux laptop.Getting error message "required MCSes not supported, disabling HT". Xfinity should be able to fix this bug quickly if it's escalated to the correct people. Kinda nut

user_s6zatj

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2 hours ago

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Slow speed on Linux laptop

I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un

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Help with not being able to make outgoing calls

Am unable to make outgoing calls. No dial tone.

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Network

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What make / model modem do you currently have ?

EG

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2 hours ago

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Do I need to upgrade my MODEM?

Hello! I just upgrade my internet service from 250Mbps to 1000Mbps, through online account management. But my download speed stays at 250Mbps, I'm wondering do I need to upgrade my MODEM to actually get the 1000Mbps? Thanks!

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Forgot my Email Password [Edited]

forgot my password for my Outlook account [Title Edited: "Personal Information"]

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Email

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Do I need to upgrade my MODEM?

Hello! I just upgrade my internet service from 250Mbps to 1000Mbps, through online account management. But my download speed stays at 250Mbps, I'm wondering do I need to upgrade my MODEM to actually get the 1000Mbps? Thanks!

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Your Home Network

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I keep getting a ERROR message when I sign in to my email, overlaying the first email message. I lasts or about a minute and then disappears. The gist of the message is that I am not able to forward to a specific external email address and I must use

Kwesty

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2 hours ago

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Email scams

Ya i keep getting the old, new terms of service and u using an older version. I knew they scams but its funny how they pop up again sayn my enail i wouldnt be able to accees after so and so date … lol. Here i am still active. Its always never the same person sending it from “” comcast” ”.. So dont f

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Tried the chat option. Sorry but the response time from this Infinity Team is even worse. Wasted another 15 minutes of my life. I am have cancelled the Mobile service. I do not need this headache. Best of luck to you

user_yotd6g

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2 hours ago

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Xfinity - Mobile Service Disaster

While renewing my Xfinity internet service, I was offered a free mobile line. In hindsight I should have said no thank you, because what took place next speaks to immense incompetence by Xfinity's mobile department. The first rep set everything up correctly via chat for iPhone trade in and bringing

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Tenant has unpaid bil

I am the landlord. My tenant had the same last name. Xfinity flat out refused to unblock service unless bill was paid . They would not even follow the policy on their website and take my documents.

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Customer Service

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Well Xfinity cable service went down on June 13, 2026. Not Internet service, it stayed on. Xfinity app said there was outage in our area. Hours later, the app showed service restored. One of our tivo bolt would not get any cable channels, two others

VMKtheThird

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2 hours ago

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TiVo Error V58

I understand that TiVo and Xfinity don't play nice anymore. However, I have been using them both successfully until yesterday, when I started getting tivo's V58 error message on most of my channels. This is the channel not authorized error message. It is happening on most channels though not all of

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Yes. Delete app, re-download, open the app, get to the main screen, click left to open the option menu listing all the options- sports, movies, live TV etc, and again automatically drops down to the bottom- the dreaded “settings”

user_768sju

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2 hours ago

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Always to "Settings"

Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word

Question

user_768sju, meaning that when you redownload the application and open it, sign into it and then load it, it starts with the the load of being on the settings icon?

XfinityQue

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2 hours ago

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Always to "Settings"

Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word

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@user_3uwok3 Companion boxes are not 4K. XG1v4 and Xi6 are the only 4K boxes.

BIslander

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2 hours ago

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XG1v4 Reliability?

I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa

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