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Xfinity Mobile DPP Credit Escalation unresolved since February
This is an unresolved DPP/device-financing eligibility issue, not a standard upgrade question. A DPP Credit Escalation was already submitted on February 27, 2026 and we never received a response. We have been unable to use our Xfinity Mobile upgrade benefit because our phones show as eligible for Pr
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Devices
Is this happening with all calls from Hong Kong, or just specific carriers (like mobile vs. landlines)?
International inbound routing issue
I have an international inbound routing issue. Domestic calls are working fine, but incoming foreign traffic is failing to reach my switch. Please check if my number's Intermediary Routing Tables are configured correctly and escalate this to your Tier 3 Network Engineering team to trace the inbound
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Hello @user_chv4pc thank you for taking the time to reach out on our community forum. Once a payment arrangement is set up we do not have a way to change it. Also, once a payment arrangement is broken you will have to pay the past due balance to rest
Payment arrangement extension
I had a payment arrangement scheduled for today September 13 but am unable to pay. Is there any way i can schedule a new arrangement to avoid service suspension on the 14th?
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This is specifically from Hong Kong.
International inbound routing issue
I have an international inbound routing issue. Domestic calls are working fine, but incoming foreign traffic is failing to reach my switch. Please check if my number's Intermediary Routing Tables are configured correctly and escalate this to your Tier 3 Network Engineering team to trace the inbound
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I was told by agent Premium Unlimited would cover International. Now being charged nearly $3,000.
I have spent probably 4 hours on many phones calls or chats with Xfinity agents and have been promised this issue will be fixed. Right now My bill is at approximately $2,400 with another sevearl hundred already for next months bill; and I was assured that my daughter's trip to Japan on her Premium U
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Plan
Any response from support about AC-4?
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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I am having this issue where I am being charged for my daughters trip to Japan now nearly $3,000. I have spend a total of 4 hours on 3 different customer service calls. This is unacceptable. I keep being told that they charges should go away but I a
International data on Unlimited Premium
Why was I charged for international data after switching to $0 plan? Another bait-and-switch by Xfinity Mobile? I switched one line from "Unlimited Intro" to "Unlimited Premium" because "Unlimited Premium" was described as --------------------------------------------------------------------- Int'l t
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Billing dispute – promised $0 balance not honored – Ticket ECM0025212607
Hi, I'm hoping an Official Employee can help escalate this. Account ending in 9426, service address xxx Hxxxxxx Street, Neptune Beach, FL 32266. We moved out of this address on August 17, 2026 and no data has been used since. On September 3, 2026 I called about an erroneous ~$340 balance; the repres
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Your Home Network
Hello @user_82oyva thank you for taking the time to reach out on our community forum. I understand how important it is to restore those emails. CSA is the best department to assist with this as we do not have the access that they do to handle the ema
URGENT: Requesting Tier 3 Server Rollback for Mass Email Deletion (CSA/Tech Support Discrepancies)
Account Verification Note: I am the primary account holder. I can provide my account details via private message to an Official Employee. Issue Summary: Today, an accidental mass deletion occurred, clearing thousands of critical emails from my Inbox. I contacted the Customer Security Assurance (CSA)
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Apparently, I am not the only one having issues with the slowness from scanning down this forum. This only recently started happening.
Slow Internet
How come the internet is really slow in loading? It has been lately, but really slower today. Anyone else having issues like me?
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deleting emails on my iphone doesn't delete them from my outlook on my PC
I am tired of having to delete the same email on my phone only to find that it still lives on my PC. I am using Outlook as my mail manager. What is the issue?
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Just signed up and very disappointed
Picked up my order of 2 iPhones in store. When creating my order, I gave both #s I wanted to port over to Xfinity from T-Mobile. Turned on phone #1 and it activated but gave me a new #. On the app it shows “Ready for number transfer”. I tried to port it through that process but got a “Something went
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Network
Cancel my internet without calling
I live overseas and no longer have access to a US phone number
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Your Home Network
Peacock not available on TV
I have tried numerous times to get Peacock on my tv's. It comes up with a request to sign in vs qr code or phone. I am aleady signed into Xfinity, but tv doesn't refresh after sugn in like other platforms do. Any suggestions?
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On Demand
No problem! @user_p961xz send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to take care of this for you. To send a Di
Cancel service?
I’d like to cancel all services on my account and would prefer to handle the request online rather than by phone. Can an Xfinity employee assist?
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Thanks. I’ve already replaced the service and would like to proceed with cancellation of all services on this account, effective today. I’m not interested in changing plans or reviewing offers. Please let me know what you need from me to complete the
Cancel service?
I’d like to cancel all services on my account and would prefer to handle the request online rather than by phone. Can an Xfinity employee assist?
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I would also like to cancel my XFINITY plan. Have tried with different phone calls, and I don’t have time for another one. PLZ CANCEL I haven’t been using the router or internet for almost 2 months now. close account once and for all. thanks&nbs
user_510osl
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Can’t call to cancel my plan
Hi, I am currently outside the United States and have returned to China, so I am unable to call the Xfinity U.S. customer service number or receive a callback on a U.S. phone number. I would like to cancel my Xfinity Internet service. Could you please help me process the cancellation online? let me
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