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Monday I activated Peacock. Went through the process, checked my account page and the subscription was there. Wile looking at my account, I checked Upcoming Charges and saw next months bill was almost $10. Thinking I was charged for peacock, I contacted support. this was my first interaction with th
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X1
Hello @user_4bmptx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Formal Complaint – Misleading Pricing, Incorrect Order, and Refusal to Honor Original Offer
I am submitting a formal complaint regarding Comcast’s misleading information, incorrect order processing, and unprofessional handling by both customer service and the retention team. On October 29, I enrolled in a new plan after confirming with your agent multiple times that the monthly cost would
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Formal Complaint – Misleading Pricing, Incorrect Order, and Refusal to Honor Original Offer
I am submitting a formal complaint regarding Comcast’s misleading information, incorrect order processing, and unprofessional handling by both customer service and the retention team. On October 29, I enrolled in a new plan after confirming with your agent multiple times that the monthly cost would
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Billing
Found the self activation portal and card is paired again. Regular SD and HD channels are back working. Still need help in getting premium channels such as HBO working again.
Need CableCARD re-pair for TiVo Bolt – requesting support
Hello — I need assistance re-pairing a CableCARD with a TiVo Bolt. The TiVo boots properly and sees the CableCARD, but the Conditional Access shows Con: No, Val: ? 0x06, MSG Auth Pass: 0. Please have an Xfinity rep contact me for DM — I can provide Card ID, Host ID, and Data ID for pairing. Thank yo
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You're welcome, @user_gl7s7r! We appreciate your kind words! They make our day! Our community is always here for you and can help with it all. Thanks for reaching out! Happy surfing!
Still being charging for old plan
Hello. 2 months ago I changed my current plan and removed the TV package (I also returned the TV Box). I am still being billed though for the old plan instead of the new, cheaper plan. I have called twice about this and keep getting told, the next bill will have the lower charge and I will be credit
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user_cmlx0r Thank you for stopping in for help with your upload speed. Upload speeds are being increased in some areas, but we would not have 500Mbps available to you unless your area has been upgraded to our FDX network that provides symmetrical spe
Slow upload speed single device tested
I have 1.0 GB down speed but only have 35Mbps upload speeds. I need at least 500Mbps upload speed... I need choices here... support cant do anything to change it, i call [Edited: "Language"]. it can be changed.,
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Thanks Xfinity Support for explaining that the issue was I had not activated the new Xfinity modem that came with the WIFI package I had switched to (and for assisting me on activating it without using the Xfinity app). Also for refunding the charge
Still being charging for old plan
Hello. 2 months ago I changed my current plan and removed the TV package (I also returned the TV Box). I am still being billed though for the old plan instead of the new, cheaper plan. I have called twice about this and keep getting told, the next bill will have the lower charge and I will be credit
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Hey @user_jwmwzg, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service and audio issue. I would be more than happy to offer m
Tv audio
Two separate voices on same show. One voice explains actions of characters. Second voice is normal.
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in-private session required to login to forum and enable navigation buttons
A conventional browser session (Edge or Chrome) let's me login to the main Xfinity site functions, but not the forum. I can only login to the forum using a in-private session (Edge or Chrome). Once logged, in the functional buttons like move to next page or the "support" and "Offers" hyperlinks work
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Sign-In and Account Management
Tv audio
Two separate voices on same show. One voice explains actions of characters. Second voice is normal.
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Customer Service
email not working on wifi
Comcast email stopped working in the Outlook mobile app when connected to Wi-Fi. I have been on at least four different Wi-Fi networks, and it won't work on any of them. As soon as I turn off Wi-Fi, the email will work.
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Accepted Solution
Thank you for working with our team to get your Xfinity Rewards tenure status updated, @user_ryuogh. I am glad that reflects the full amount of time you have been with us once again so you could redeem the $300 Smartwatch Reward. I apologize that was
Xfinity Downgraded Me from Gold to Silver After Moving — Anyone Else?
Hello, I recently moved, and when transferring my internet service to my new address, they created a new account for me and removed the rewards tier I previously had. I was Gold since I’ve been a Comcast customer for more than 7 years, and now in my new account I appear as Silver, as if I had just s
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user_mzd7zz We appreciate you sharing your concerns about this, and we can further help you on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct M
Credit limit mobile
I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise
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@CaptainToad Thanks for confirming! We would be happy to take a deeper look into this issue. Can you please send a Direct Message with your full name and your full address?
Expired refund debit card.
Hi, My refund debit card expired and it's never been used. How do I get a replacement card?
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Any luck with this? I am having the exact same issue.!
Xfi Pods
I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem
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@XfinityJeniece I recieved it few months ago. I don't remember the exact date.
Expired refund debit card.
Hi, My refund debit card expired and it's never been used. How do I get a replacement card?
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Accepted Solution
Hello @user_bbdtbs, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Need to update legal name
Request in title. Genuinely stumped on how to accomplish this. Have been to the xfinity store twice to attempt to accomplish this. I am an employee and it’s been updated in comcast’s internal system for a year.
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Hey there, @CaptainToad, thanks for reaching out through Xfinity Forums regarding your prepaid card. We would be happy to help you with your refund. When did you receive the prepaid card?
Expired refund debit card.
Hi, My refund debit card expired and it's never been used. How do I get a replacement card?
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user_fqpb9h That is not at all the experience we want any customer to have, and appreciate you providing these details and letting us know about your Xfinity mobile upgrade experience. If you could send our team a direct message with your full name,
XfinityAmandaB
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grievances - CSR promised to give $1100 off if I upgrade from intro to premium
Hope you are in great health and fine spirit & had a great thanksgiving. I am writing to you to let you know about inconveniences I faced during changing, placing or upgrading xfinity mobile devices. The summary of latest context is as following: I am an xfinity / Comcast customer since 2010. As I c
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