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Page1173, hello there and thanks for reaching out. I apologize about your experience. Yes, many customers do not know about the referral program and it is exciting to find out who does. I used to preach this all the time working in the stores to my g
Referral program
I called today and my friend joined during the conversation. They did not offer a referral reward and I did not know about it until now! Can I still get it?
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Television not turning on
My television is not turning on after Power Outage
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Customer Service
@user_c49d3a Just an FYI both Cox and AT&T, and I do believe Spectrum, have also migrated their email service to Yahoo! Mail.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@mdq2u @Again So I already am using Thunderbird for my comcast.net account on my PC and phone. Is it true that I'm just putting off the inevitable of having to switch sometime down the road, or am I good with where I'm at today for as long as I ch
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
Referral program
I called today and my friend joined during the conversation. They did not offer a referral reward and I did not know about it until now! Can I still get it?
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Customer Service
Free Streaming Channels
Which streaming channels are free for only this week?
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Channels and Programming
Hello @user_nxzgdg. Thanks for creating a post on our Xfinity Community Forum. I apologize you’ve had to go through all of that, especially with your mom recently passing (condolences). With everything else you have going on right now, I want t
Issues with compatibility
Has anybody else had issues with getting a phone that is compatible with Xfinity I've bought two brand new phones off of Amazon which both said they were unlocked for all carriers including Xfinity and I get them and I put in the MEI number they're not compatible. I live on disability so I am on a v
Question
@XfinityEva Thanks. The Comcast person at reddit said the app is not at fault - that View WiFi Equipment will not show up on the app when the gateway is in bridge mode.
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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one of the phones i have is unable to connect to internet
settings not showing my internet
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Customer Service
Thank you @EG for your guidance on accessing Admin Tools by first enabling this on the Xfinity app. @BIslander When Admin Tool access is toggled on, you can access it by going to http://10.0.0.1 in a web browser. Also, you must be on your home
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
Question
@erm54 Thanks for reaching out to us regarding your bill. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service
Missing April 1 - April 30 Statement
When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31. I went to the AI chatbot with this and it couldn'
Question
Not sure this should be a reply here or a new post referencing this post... I've had this exact same issue for the statement for billing period March 27-April 26 2026. No statement has, as of yet, appeared on my account. If you check the website wi
Missing April 1 - April 30 Statement
When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31. I went to the AI chatbot with this and it couldn'
Question
Hi there, @user_p1baho. We are glad to further help. Are you seeing the full speed when connected with an ethernet cable, just not on WiFi? Our modems have advanced intelligence so you may not be able to update some settings. They are automatically m
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
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Channel 1254
My mother has Comcast TV with no internet. She would like to add channel 1254 to her plan so she can watch the Braves play baseball. But first I need to know how much it will cost to add the channel to her plan
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Channels and Programming
Comcast emails
I am no longer receiving my Comcast emails. My husband has written several emails yesterday and today, the emails were sent from his iCloud email address but I have not received them in my inbox. Please help. Lana
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Another update. They're refusing to escalate this to someone who can help.
Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
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Hello user_coexho thanks so much for taking the time and reaching out here on our Xfinity Forums! We absolutely do want you to get the most of your Xfinity Mobile service, and do have several articles and resources that can help resolve these network
No bars
Can't make or receive calls. Xfinity Mobile wants you to use your wifi service for calling and internet. Very disappointed with this service. I can walk a block away and have no service. Forever restarting the service. When your mother cannot reach you that's a real problem. Returning to Verizon Wir
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Good evening @user_3d5z17, and thank you for letting us know that you are experiencing television issues. Are you experiencing any error codes or messages?
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Television not turning on
My television is not turning on after Power Outage
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