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I am getting a blank screen when trying to watch Disney+
We watch Disney+ most nights. After an outage today I get a blank screen when connecting to the Disney+ app. I am able to connect to other apps. The problem is only with Disney+. I have tried all the usual steps (restarted everything). Does anyone know how to fix this or how to get customer support?
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X1
If you have an X1 cable box or XUMO streaming device, you can sign up for Paramount+ by following these steps: Press the Xfinity button on your remote. Select Apps. Select the Paramount+ tile. Note: You can also say “Paramount+” into yo
I added Stream Saver, can I cancel non-Xfinity Nexflix now?
I added the Stream Saver with Netflix and Apple+ (also Peacock), both of which I was paying for separately outside of Xfinity. What's the process of switching over so I don't lose these channels? Will I keep my profiles? Thanks. Jeff
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Terrible customer service
I ordered a cell phone on Sept 18th, still hasn’t been shipped..I’ve called 7 times in the last 3 weeks only to be told wait a few days to hear something and don’t hear anything. They don’t return calls or anything
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Customer Service
Thank you. Done! Looking forward to resolving this.
Intermittent MoCA connection problem
Hi, I use Trendnet MoCA 2.5 adapters. Coax wiring in my house is fairly new with the exception of one stretch of cable going to one room, it's older but has been working ok. I have a PoE MoCA filter in place. All splitters are MoCA-rated to 2.5ish ghz. And there aren't many splitters, mostly home ru
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@user_e7p54s. I’m sorry for the confusion and inconvenience. I understand you were told the equipment would be delivered on your move-in date of 10/30, but you've now received a FedEx notification showing delivery today. Since you're still in a
Internet Kit
I signed up for internet service and was told by an agent that it would be delivered the day I moved in, I get a notification from Fed Ex that it will be delivered today im still in another state, I don't move into this apartment until 10/30 was told it would be delivered the day i move in.
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Bill assistance plan
I owe a lump sum and I have equipment to return to xfinity they have me on house debt for a past due debt that already went to collections can u help me that I can pay in installments to cover my balance and get my services on and debt removed from my address
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Billing
@user_474okh Hello, I signed up for services on June 9th and have been using the service since then and always paid my bill on time. When i signed up I was told by my representative that I would receive a $200 visa gift card for signing up for the
$200 visa gift card
Hello, I signed up for services on June 9th and have been using the service since then and always paid my bill on time. When i signed up I was told by my representative that I would receive a $200 visa gift card for signing up for the service. I have tried several times to receive my gift card to no
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Again, thank you to everyone who reached out to help me! This a great community!!
Can’t print an email
Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.
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@user_7xaqc5 That's great to hear. I'm happy you were able to get it working. Let us know if anything else is needed today.
Can’t print an email
Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.
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I’ve tried a different way to get to my Xfinity emails and the print function works now! On my I pad and in safari I go to connect.xfinity.com and now it is fine! I’m getting out of everything and restart my iPad and try again to be sure!
Can’t print an email
Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.
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@user_79cr0q I need to go back to my original email account...I do not like yahoo Unfortunately, once you migrate there is no going back, and at some point the rest of us will be migrated to Yahoo! Mail whether we like it or not or lose our @comca
I want to change back to my original Comcast email site
I do not like the current Yahoo format. Is there anyway I can go back to the original Comcast email platform
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Permanent Drop Removal
As a builder, I need to get lines taken down for a house we plan to tear down and build a new one in its place. Who can I speak to in order to begin this process?
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Customer Service
I need to go back to my original email account...I do not like yahoo
I want to change back to my original Comcast email site
I do not like the current Yahoo format. Is there anyway I can go back to the original Comcast email platform
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@user_h53sv2 Not Accessibility/disability related. Moved to Customer Service.
How to speak to live agent
I moved and cannot get in touch with anyone to cancel my internet services. WHY is this so hard?!
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Hi there, @user_e1buq4! We were trying to reach you in a direct message but have been unable to. We want to ensure your concerns are resolved. The number port is showing completed as a result of the ticket we opened. Is the home phone service working
Trying to Port Home Phone # to Comcast Home Phone
I have TV from 2008. I added Internet 09/14/2026 which is fine. I also ported my ATT VOIP home phone number to Comcast Home VOIP phone 09/14/26. My ATT phone is still working, but my port has not been completed.
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@user_62phqd Not Accessibility/disability related. Moved to Customer Service.
Peacock
I had a peacock subscription which I was able to cancel but now I’m unable to activate it through Xfinity app as peacock still showing my email link to another account even though it has been cancelled.
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@user_wkk2vt I have been an Xfinity customer for 5+ years. I recently changed addresses and picked a new plan when I did. I signed for 1gig of unlimited data for $50 per month at my new residence. I did the equipment change, they delivered my new
Terrible customer experience
I have been an Xfinity customer for 5+ years. I recently changed addresses and picked a new plan when I did. I signed for 1gig of unlimited data for $50 per month at my new residence. I did the equipment change, they delivered my new equipment. I set it up myself because their service team no showed
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Thank you for reaching out here about that issue. Our engineering team is aware of that problem and are working on a solution for that issue.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Yes same here. Been a problem all day.
carolo
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5 hours ago
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espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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