Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (521.8K)
How do I know if my appointment person came?
My apartment requires a code to get in and I got a text that the xfinity technician was on their way 40 minutes ago but no update. I’m not sure if they left because they couldn’t get in, or if they still have no arrived
Question
•
Customer Service
We would not have the specific information as to which setting might need to be changed @user_s797kr for that information the best bet would be to reach out to the manufacturer. Do you know if when you were using your own equipment if the laptop was
Dell Latitude does not see xFinity WiFi network
Installed our new Xfinity Gateway Modem/Router xFI TG02DCW4482CT. It replaced our owned Arris cable modem SB8200v2 and Linksys router WRT3200ACM. After activating it using our old SSID and WPA2, all devices connect with ethernet and WiFi except a Dell Latitude E6540 running Windows 10 Pro. A HP lapt
Question
I cannot receive my transfer pin
I broke my phone. I have NOW Mobile and it is impossible to recieve my transfer pin. I want to change carriers because Xfinity customer service is the worst.
Question
•
Customer Service
We'd just moved into my new home, transferred service but the equipment would not activate. I changed my phone, contact number and email which caused a security issue so I decided to stop by Xfinity store in St. John's Town Center. When my husband an
Customer Service Praise
I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana! I received my Wi-fi upcoming statement as usual to my email & found tha
Question
When I have xfinity line turned off, and Try to use Safari to navigate to the Xfinity.com I just get a blank white page. But when I use Firefox browser I can login to see my account. So it would seem that the xfinity app is tied to Safari? And con
Cannot use the Xfinity app to log in, but can use firefox browser window to log into my account on the same phone
I cannot use the xfinity app on my Iphone SE 3rd Gen phone. It is a two line phone, one esim ATT line and one sim card for an Xfinity mobile line. When i try to log in using the xfinity app I get the following message: Access Denied You don't have permission to access "http://login.xfinity.com/login
Question
Please put back my local on the eights. I don't care about the national weather, I want my local on the eights and my local weather.
Local weather on the weather channel
The local weather alerts and weather on the 8’s stopped appearing when viewing the weather channel. Changed within the last two days. X1 box reset noo change. This was one of the reasons to maintain cable. Guess it is time to search for another provider as the cost has went up and the comcast system
Question
It's out again!! Outage details Estimated time of restoration 09/12/2026 10:30AM CDT Services impacted Voice, Internet, Channels Outage reported 09/12/2026 07:30AM CDT Status Under investigation Cause Network damage Last updated 09/12/202
Sugar Land TX Outages EVERY day for 3+ hours
We are at the end of our rope. After years of stable service, we are experiencing area outages every day for at least 3 hours. Usually during the work day, which is significantly impacting my wife's ability to deliver on assignments since she works from home. We are unable to get any actual updates,
Question
I appreciate the response but I spent almost an hour texting with support and got nowhere. I think this public forum will work better. I'm just looking for which windows or device driver setting needs to be changed.
Dell Latitude does not see xFinity WiFi network
Installed our new Xfinity Gateway Modem/Router xFI TG02DCW4482CT. It replaced our owned Arris cable modem SB8200v2 and Linksys router WRT3200ACM. After activating it using our old SSID and WPA2, all devices connect with ethernet and WiFi except a Dell Latitude E6540 running Windows 10 Pro. A HP lapt
Question
Hi there and welcome to Comcast! I am sorry to hear that your old number was not restored. Lets take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To d
Restoring my number
Hello my mobile number accounts were mixed up and I’m trying to get my old number restored it was just disconnected yesterday I paid $857 and it still kept the line disconnected, I have to get my number back how do I do this
Question
Thank you so much for the update. Lets take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of t
Cannot use the Xfinity app to log in, but can use firefox browser window to log into my account on the same phone
I cannot use the xfinity app on my Iphone SE 3rd Gen phone. It is a two line phone, one esim ATT line and one sim card for an Xfinity mobile line. When i try to log in using the xfinity app I get the following message: Access Denied You don't have permission to access "http://login.xfinity.com/login
Question
Goodwill credit request: $25 activation fee on my first mobile bill
Hi - I re-activated my Xfinity Mobile line on August 19, just 12 days after cancelling my previous line, and signed up under the 1-year free line offer included with my internet plan. My first bill (August 23) included the $25 one-time activation fee. The order checkout showed $0 due today and the f
Question
•
Plan
Issue with new account
Hello, My partner closed the account at our address. I have opened a new account, but the “manage my plan” page keeps crashing for me. Please help to resolve any account conflicts. There should only be one name on the account now (Mark). Thank you!
Question
•
Sign-In and Account Management
Request to Match Current $50 Gigabit Offer
Hi, I’m reaching out regarding the pricing on my Gigabit Internet service. I’ve been an Xfinity customer since 2018 and have been very happy with the service. Our internet works great, and I would prefer to keep our existing Gigabit service and equipment. I’m currently paying approximately $96 per m
Question
•
Your Home Network
Is the issue resolved? @lauramarks4
Never prompted to setup peacock email address for free Peacock as Diamond Member
Received Peacock as a Diamond member for freet. I activated the promotion. I was never prompted to enter an email address for peacock. I get stuck in a loop where I try my comcast email and that fails and I am prompted to buy a subscription. When I state on peacock that I don’t know my email it prom
Question
Thank you for the information @user_hon48f, we would be more than happy to take a look at that for you. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to direct message us:• Click
Xfinity Voice Mail not working
Xfinity voice mail not working. Get nessage something went wrong contact customer service
Question
Restoring my number
Hello my mobile number accounts were mixed up and I’m trying to get my old number restored it was just disconnected yesterday I paid $857 and it still kept the line disconnected, I have to get my number back how do I do this
Question
•
Accessibility
XFINITY MOBILE voicemail
Xfinity Voice Mail not working
Xfinity voice mail not working. Get nessage something went wrong contact customer service
Question
Hello, @user_r03dmc! We haven't heard from you in a few days, but we are still here to help you make the best decisions for your household and the upcoming move. Please reach out in our direct message thread when you know more about how you would lik
XfinitySara
commented
56 minutes ago
to the conversation:
0
0
Outside cable connection to xfinity box
need xfinity to connect the outside cable to their xfinity box. Do i need to pay for that? I can do inside installation myself
Question