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Trade in lost in mail
I sent in my iPhone 16 pro with provided label and I have receipt given to me when I dropped it off at usps but it looks like it’s lost in the mail. I have filed lost mail with usps with no updates on that. When you google this issue their are thousands of people who have had this same exact thing h
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Devices
No worries, here is a great link with some information on the feature, can you test it on your end and let us know if its working as intended: https://www.xfinity.com/support/articles/x1-multiview-overview?
Live chat
There are several games currently on tv but I get multiview not available when I try it
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Hi there, @user_94au6g! We can update your bill to address for you. That is what reflects the name at the top of your statements. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do
Xfinity Support
Hello, I need help from an official employee to add a secondary name to my statement formatting for residency purposes. I can provide details on the account information through direct message when I get response. Thank you!
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Bill increased from $45 to $85 — discrepancy with advertised 5-year promotion
Hello, My one-year promotional rate recently expired, and my monthly bill for 500 Mbps internet increased from $45 to $85. I contacted customer service, but the only alternative offered was to downgrade to 300 Mbps for $70/month, which still seems too expensive. When browsing Xfinity's website, I fo
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Your Home Network
Maybe if enough of us customers let Xfinity know how much we miss this feature they will give it back to us.
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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Good evening mnikkel I can certainly understand wanting to get the best rates for your service. Thank you for being such a long-time Xfinity customer, we truly appreciate it! 🙌 Have you already review the Shop/Upgrade options when you are logged int
Looking for information and help to see if there are promos for a legacy plan upgrade
I've been with xfinity for literally decades. A diamond member. I'm currently on legacy plan and I'd like to continue with xfinity on one of the new 5 year plans (either 500 or 1 gig), however there seems to be little benefit to do so with the current existing customer plans offered on the website d
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New Modem installed, but old modem is still on account
I have a certified Next-Gen Hitron CODA56 modem. It is pulling a legacy bootfile and capping my speeds. Of primary concern is the upload speeds, it is only at 40 Mbps. How can I have my old modem removed from my account entirely, re-add the new MAC address, and push the Next-Gen bootfile? Do I have
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Your Home Network
I have also been having the same problems for two months.
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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Xfinity Support
Hello, I need help from an official employee to add a secondary name to my statement formatting for residency purposes. I can provide details on the account information through direct message when I get response. Thank you!
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Customer Service
I am glad you stumbled over my post. Hopefully it saved you a lot of time with tech support. I am looking into alternative options for tv, internet, and streaming. I will post if I find an alternative package with another carrier.
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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We appreciate you meeting us here in our community for assistance with your payment arrangement, @user_7d8wnd. We'll gladly review your account and see how we may help. Please send us your name and service address in a Direct Message, so we may assis
Payment
I have a payment arrangement for Oct 28 but I don’t get paid til the 1st will my service be discontinued if I pay it the 1st it will be 30 days late
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Latest cable box worked for 4 days before the 04277 error returned. Xfinity escalated it to their executive level. The executive claims the problem is with Crunchyroll’s software and is completely unhelpful. Crunchyroll continues to claim the
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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We are always happy to help and review the available options on the account @user_4w7bvv. Let us know if you would like an account review.
Plan upgrade issues
My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis
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No I do not see a home button?
Trouble pairing new remote
I picked up a new remote from xfinity store today and tried pairing it with my tv because the last one was old and stopped connecting I am currently using my tv remote I have followed all the steps and still won’t respond to the remote
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user_kyu0wo, thank you for reaching out and creating a new post. Can you tell me more about this error, when you see it, and what you are attempting to access? Was this a website you used before? Does this happen over Wi-Fi as well?
Temporarily blacklisted IP Address - try again later
how to fix. I am traveling out of county and this started
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No idea how to do that
Live chat
There are several games currently on tv but I get multiview not available when I try it
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@user_fhe07d, I can see why this would be concerning. Since you've confirmed that paperless billing is disabled and you were receiving paper bills regularly until a few months ago, it's understandable to expect those statements to continue arriving e
I am trying to find out why I am not receiving paper bill in the mail. Paperless is turned off.
Everything was fine until four or five months ago and then all of a sudden it's hit or miss withe the paper bill. I owed $ .17 and never got a bill. Had to go on line to find out if I owed anything. Paperless billing is shut off.
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No progress yet, I will post when I hear something.
Personal email blocked from sending to comcast.net
Emails from my personal gmail to comcast.net addresses have been blocked for the last 5 days. I saw the message below in another thread and called CSA. The tech could not find a block on my email address and suggested I call Google to see what is blocking on their end. I would be very surprised if G
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user_clb9z1 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some trouble accessing the multi-view feature, are you using a preselected option or attempting to create your own?
Live chat
There are several games currently on tv but I get multiview not available when I try it
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Hello user_av4lie! I hope your travels have been going well, and I appreciate you finding time to post in our community about your situation. We're super grateful for any amount of time you've spent with the Xfinity family, so the last thing we want
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charged after cancelling
My Xfinity Mobile service was disconnected on 24 July 2026, yet I have continued to see monthly deductions from my bank account. I have now received an email stating that my final bill is $43.94 and will be automatically charged on 13 November 2026. Please provide an itemised breakdown of all charge
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