Xfinity Community Forum

user_jhawn3 Thank you for trying that for us! We are sorry to hear it didn't fix the problem. When you can, please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (

XfinityBenjaminM

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1 hour ago

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U

ACH Payment Block

A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o

Question

U

No please ask someone to call me

user_lozooe

replied

1 hour ago

to the conversation:

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Phone

On emergency contact and we need to know how to change that

Question

Hi there, @user_coral. Thanks for reaching out to us here on the Community Forum. We can review your account and remove NOW TV and see how it may have gotten on the account. Please send a direct message to us including your full name and complete st

XfinityFrank

commented

1 hour ago

to the conversation:

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NOW TV additional charge

Hello, For the past two years I've been paying $50 a month for Xfinity Wifi and I have not changed my plan, but a few months ago the charges raised to $89. This is a significant jump. I looked at the breakdown of costs and it looks like my plan now costs $69, which I can do, but there is an extra ch

Question

Hello, @user_ro88v7 thank you for reaching out over Xfinity Forums. Working remotely myself, if I was in your shoes and experiencing constant service interruptions I'd be frustrated as well and would like to help invesigate further. From experience,

XfinityJustinC

commented

1 hour ago

to the conversation:

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Outages

Why has there been so many outages in Danville Illinois? Its always on your end , this is becoming a real nuisance especially when you work from home!

Question

Hello @user_lozooe Thanks for reaching out. What are you trying to change the emergency contact on?

XfinityMatthew

commented

1 hour ago

to the conversation:

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2

U

Phone

On emergency contact and we need to know how to change that

Question

U

Phone

On emergency contact and we need to know how to change that

Question

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Devices

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U

I tried to submit payment from a private incognito window and received the same error message Card/Eft Processor Decline = new Response(INVALID DATA FIELD = new Response(s)).

user_jhawn3

replied

1 hour ago

to the conversation:

0

U

ACH Payment Block

A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o

Question

Concern moved here to the Billing help section.

EG

commented

1 hour ago

to the conversation:

0

U

Cheaper price

Looking for cheaper tv program price

Question

GRBU2 Thanks so much for giving us the opportunity to assist you with your account today. Please reach out to us again if you have any other concerns we can help with.

XfinityBrianH

commented

1 hour ago

to the conversation:

0

Better Promotion?

Checking back in to see if there are any better promotions out there than what I currently have (as told to do). Thank you.

Question

Good Morning, @user_guz8y5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your video feeds on your Xfinity Home cameras, it certainly is not what we want for our

XfinityAdrienne

commented

1 hour ago

to the conversation:

0

2

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live video no longer traversing my home network

Is it just me or do other people have trouble with their Xfinity home network? Xfinity did work in my area and sent notifications that they were working on upgrades and I may experience outages. They finished their work and sent a notification that all went well on the upgrades. While they were upgr

Question

Concern moved here to the Home Networking help section.

EG

commented

1 hour ago

to the conversation:

0

U

Splitting WiFi bands

I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?

Question

user_6qsx7d Welcome to our community forum! You've reached the perfect place to troubleshoot your TV audio. What type of cable box do you have? You can send a picture if that's easier. Are you using your TV's speakers or a separate audio device?

XfinityEmilyB

commented

1 hour ago

to the conversation:

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I recently had 2 new xfinity boxes installed. Since then the sound goes out intermittently for up to a minute at a time

I don't know how to correct the problem

Question

user_kx1t15 Hello and thank you for reaching out via our Xfinity Community Forums. Promotions like that are often offered to new customers and may not always be available to renew. I'd be happy to review your account and see what options or discounts

XfinityChristy

commented

1 hour ago

to the conversation:

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Year 50$ discount

I want to know how i can renew my $50 discount for a year

Question

Hello @user_hfj3do, thank you for the details. So that we can look into the transfer and review the notes, for your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the acco

XfinityMarshante

replied

2 hours ago

to the conversation:

0

U

Grandma is the authorized user after I moved. Now IM getting a bill after a year of being gone.

I moved September of 2025 and before I moved transferred everything over to my grandma so she is the primary account manager. I took myself OFF. Yet, I’m being contacted by debt collectors now because she just didn’t pay the last balance before getting a new account I suppose. insane to me that IM b

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

U

NOW TV additional charge

Hello, For the past two years I've been paying $50 a month for Xfinity Wifi and I have not changed my plan, but a few months ago the charges raised to $89. This is a significant jump. I looked at the breakdown of costs and it looks like my plan now costs $69, which I can do, but there is an extra ch

Question

U

live video no longer traversing my home network

Is it just me or do other people have trouble with their Xfinity home network? Xfinity did work in my area and sent notifications that they were working on upgrades and I may experience outages. They finished their work and sent a notification that all went well on the upgrades. While they were upgr

Question

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Devices and Equipment

13

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user_jhawn3 Thanks for reaching out! The error you are getting may indicate that the payment processor is unable to verify the card information being submitted. You may want to try clearing your cache, and cookies or use a private browswer, or Incogn

XfinityMartyR

replied

2 hours ago

to the conversation:

0

U

ACH Payment Block

A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o

Question

U

NOW TV additional charge

Hello, For the past two years I've been paying $50 a month for Xfinity Wifi and I have not changed my plan, but a few months ago the charges raised to $89. This is a significant jump. I looked at the breakdown of costs and it looks like my plan now costs $69, which I can do, but there is an extra ch

Question

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Billing

18

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I did call. They all but told me the transfer “didn’t go through” on your end. I have the emails where I submitted my documents a YEAR ago for the transfer. I believe she closed the original account and made another for the same address.

user_hfj3do

replied

2 hours ago

to the conversation:

0

U

Grandma is the authorized user after I moved. Now IM getting a bill after a year of being gone.

I moved September of 2025 and before I moved transferred everything over to my grandma so she is the primary account manager. I took myself OFF. Yet, I’m being contacted by debt collectors now because she just didn’t pay the last balance before getting a new account I suppose. insane to me that IM b

Question

Good Morning, @Fh22! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the concerns with the roaming charges, and the frustrations it must bring. When traveling abroad it would trigger roamin

XfinityAdrienne

commented

2 hours ago

to the conversation:

0

Roaming charges

Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.

Question