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My prior reply was marked private due to details I included to help others. My gen 2 Xfinity WiFi Extenders received a firmware update with a build date of 8/11/2026 overnight on 9/18-19. That update killed all 6 of them
xfi gen 2 pods wont stop flashing
All four of my Xfinity Gen 2 WiFi Boost Pods stopped working at the same time on Sept. 18. My gateway and internet service are working normally. I have rebooted the gateway, power-cycled all four pods, and removed/re-added two pods. The app sometimes shows all four pods as online or only some as onl
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Hey @steveinsf, Thank you for visiting our official Xfinity Forums Community support page. If both cellular devices are Apple products, we highly recommend visiting the 'Set up eSIM on iPhone' Apple support page and use the instructions under the "Tr
Transfer number to new device
My husband purchased a new iPhone. We are following the steps to transfer the eSIM, but it keeps failing. This is not acceptable. FIX NOW.
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It is on channel 1183.
Story Television
Why isn't Story Television presented in full 1080p resolution? I could understand if this was 2006, but it is 2026.
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My post with details to help others is marked "private". Plz note the the recent firmware update to the 2nd Gen Xfinity WiFi extenders with a date of 08/11/26 on the build bricked my 6 WiFi Extenders. It arrived the night of 9/18 early 9/19. &n
Wi-Fi extender pod connection issues
I have a new gateway XB8 router which I obtained because my WiFi extenders stopped working with my old gateway (which was otherwise working fine). I couldn’t connect the old ones to the gateway and it would time out while trying to connect. Since getting the new gateway (which was suggested by an Xf
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I’m sorry to hear your experience has left you feeling this way. We never want any customer, especially a long-time Diamond customer, to feel unheard. I would appreciate the opportunity to review the issues you've been experiencing and determin
Poor customer service
Comcast/ Xfinity has no customer service...my internet service is intermittent day after day and the support is zero. The management is incompetent as they aren't interested in helping their customers. I'm a Diamond Customer and that gets me nothing...what about Starlink or AT&T ?
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Unable to complete internet service after 3 service calls
Hello Xfinity Support, I am requesting an immediate escalation of an unresolved new-construction serviceability/construction issue at our home. Our home is newly constructed and was pre-wired for Xfinity during construction. Xfinity internet wiring is already installed throughout the home, and the w
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Customer Service
Where can I find Story Television?
Story Television
Why isn't Story Television presented in full 1080p resolution? I could understand if this was 2006, but it is 2026.
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@lisamunk no it is not full. not even close We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a de
email issue
I am not receiving emails sent to multiple recipients, even as little as myself and another person. It is not going to spam. I am not receiving it at all. The senders are not blocked. and it just started yesterday. These are work emails and everyone else is receiving them but me. Please help.
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Moving and want to get online ASAP
Hey there I am moving and wasn’t prepared for a week long wait before my service is turned on. I selected to use my own equipment (xfinity equipment from my last plan) so that I could hopefully self install and be up and running. There was no option to self install, only the “complimentary expert in
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Your Home Network
We are having the same exact problem on a 32” Roku TV. We have completely reset our internet and gateway. I have even removed the app from the tv and reinstalled. The app will load however all playback will load indefinitely with the sam
Xfinity Stream app not working on Roku
My Stream app suddenly stopped working on my Roku, plugged in to a Vizio TV. I was watching football, and half way through a game it stopped working and hasn't started working again. - No error message. It starts to load, and then says "Attempting to Resume... We've run in to a problem while streami
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Hello @user_hfts60, and thank you for reaching out and for sharing your experience here on our Xfinity Community forums. I can certainly understand how concerning this situation must be, especially when your daughter is away from home and without a w
Stranded without a phone
My daughter phone broke and she is out of town. She called xfinity they wouldn’t help her so she conf. Me in to add her to the act. Then they said they will NOT mail a replacement phone (which I bought) to her in Charleston and would only mail the phone to the address on the act. So she is stranded
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Activate peacock after 90 days
How do i activate my peacock premium after my 90 window has expired?
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Customer Service
I appreciate you for confirming that @user_ta2bb9! There is a 14 day window to return or exchange an Xfinity Mobile device that starts when the device is delivered or the date the device is bought at a local Xfinity store. If the device is within 14
Customer service representatives
How do I get a person in the US on the phone instead of some person in a third world country that doesn’t speak English ?
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I’m looking to cancel my move of service
I wanted to cancel my request to move my service I didn’t see anything on the app hopefully you can get back to me
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Sign-In and Account Management
user_nhk2juThank you for reaching out and creating a new post. I hope you are doing well, despite the issues with your network. You stated that everything is plugged in and powered up. However, you can't get any devices online. Can you tell me about
WiFi router
my Wi-Fi router has not been working. All the plugs are plugged in and it’s not lighting up and our devices don’t recognize our Wi-Fi.
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WHY
I AMm very disappointed that Xfinity allows promotional pricing to end for existing, loyal customers, resulting in a $60 increase from $70 to $130 per month. I understand that promotions have expiration dates, but why can’t longtime, loyal customers take advantage of a different available promotion
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Customer Service
COMPLAINT
I AMm very disappointed that Xfinity allows promotional pricing to end for existing, loyal customers, resulting in a $60 increase from $70 to $130 per month. I understand that promotions have expiration dates, but why can’t longtime, loyal customers take advantage of a different available promotion
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Rules and Automations
Hello @jaled, thank you for reaching out to us here on our Xfinity Community Forum. We understand your concerns about the connectivity issues you've been experiencing since the upgrades in your neighborhood, and we'd be happy to help. We see that ou
Intermittent Outages All Week Around Upgrade
Xfinity scheduled upgrades in my area beginning on the 14th. However, 2 days prior I started have connectivity issues. AI tells me that it's an upstream power issue and that I need to contact Xfinity (which is difficult to do) to have levels checked. Can anyone verify if that is correct information?
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Thanks for reaching out, and we can absolutely help you get this transition sorted! Since your roommate is already listed as a manager on the account, you are in a great position to get this handled @user_mhq847. If you could send our team a di
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Account Owner Change
I am moving out of my apartment and looking to change the xfinity account owner to my roommate. Sher is listed on the account as a manager but I need to transfer billing to her. Where do I contact Xfinity support for to change the account owner and billing?>
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