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Hello @tteresak, Thank you for taking the time out of your day to leave a post. I hope your day is off to a great start. Sorry to hear about your issues with connectivity and speed. Have you tried unplugging your modem for 30 seconds, then plugging i

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ARRIS SB8200 Firmware/Software Update?

I own my personal Modem (ARRIS SB8200). I pay for very fast WiFi, but recently the connectivity and speed has been horrible. I have been trying to contact Xfinity to get them to come take a look at everything, but it feels very difficult these days to get a real person. When the AI runs diagnostics,

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Where can I make a formal complaint

No service for 24 days, just cancelled that account today because nobody knows how to run a aerial coaxial wire. had services there for over 25 years and as of today I cancelled that account

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SOLUTION!!! If you use the Xfinity app and go to WiFi at the bottom and then hit the WiFi details button It will bring up a list of the multiple bands (all sharing the same name). Click on one of them and it will give you a QR code and, at the bott

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Giving Different WiFi Bands Different Names on a New XB8-T

I've gotten a new router and a new set of headaches. Mainly some of my older devices (Brother HDL4570 printer, RPi's) won't connect to the WiFi network, yet this was not an issue with my previous router. The webbernet suggests I should give the different bands (2.4Ghz, 5Ghz, and 6Ghz) different name

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Accepted Solution

Giving Different WiFi Bands Different Names on a New XB8-T

I've gotten a new router and a new set of headaches. Mainly some of my older devices (Brother HDL4570 printer, RPi's) won't connect to the WiFi network, yet this was not an issue with my previous router. The webbernet suggests I should give the different bands (2.4Ghz, 5Ghz, and 6Ghz) different name

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Hello user_flk5di we would be happy to help figure out what is causing that error with the stream app for you. Can you confirm what device you are using the app on? Have you checked to see if it works on any other devices? When does this error pop up

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Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server

I uninstalled xfinity stream and reinstalled it. Now I get the following message when I try to log in on stream app: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.4f52db17.1751651988.1c6e3400 https://errors.edgesuite.net/18.4f52db17.

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I did not know that. I just did a speed test and got 1.4 GB which i was expecting. Thank you so much

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Being charged for more speed

I am only getting 900 mbps download speed when i'm paying for 1300 mbps. I can't get ahold of anyone through the chat and it's making me mad.

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Pending order on account

I'm a new customer and there's a pending order status on my account, my router came in can this status be fixed Thanks

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@XfinityBenjaminM​ That is dumb advice the chat bot just cycles around the same questions and it never goes anywhere

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Do not fall for the free phone scam

I called to inquire about adding unlimited data to my home internet. I have my own equipment and no contract and I was talked into going on contract for 2 years to get unlimited data, the gateway modem and higher speed. The customer service agent informed me that I had a free phone available to me a

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Intermittent Stability issues (video and sound) with the "ion channel" accessed via your Xfinity Streaming

For the past two days I have had intermittent video and voice issues while watching the "ion" channel via your Xfinity Streaming application. The video will freeze or lock up intermittently, along with or independently with the sound. I have no issues with any other channel accessible via the Xfinit

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Concern moved here to the E-mail help section.

 commented 

2 hours ago

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Cannot access e-mail through Outlook13

Message keeps repeating "connection to server interrupted" and returns to old password.

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Concern moved here to the E-mail help section.

 commented 

2 hours ago

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Why emails from Google Groups not getting to comcast

I belong to 3 groups that use Google Groups for emails. I suddenly stopped getting their emails in my Xfinity account about 3 weeks ago, and missed some deadlines. I have been on these groups for over 2 years with no issues. Then the emails stopped arriving. They are not in my Spam folder. I have no

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I followed the instructions up to "connect to gateway now". That is not a choice on my screen.  

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Touchscreen not connected to wifi

I’m helping my mom with her touchscreen and it is not connected to her WiFi. I do not see a setting to connect

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I am only getting 900 mbps download speed when i'm paying for 1300 mbps. ... Are you using the gateway's 2.5 Gb port (red dot or stripe)? The other 3 ports are only 1 Gb and will only run at 940 Mb or so. And is the device you are hard

 commented 

2 hours ago

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Being charged for more speed

I am only getting 900 mbps download speed when i'm paying for 1300 mbps. I can't get ahold of anyone through the chat and it's making me mad.

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Internet

My Internet speed was 200 MB per second. I upgraded it to 400 MB per second When I had 200 MB per second, I would get Internet speed 250 MB per second But now that I upgraded my Internet speed to 400 MB per second I only get 30 MB per second sometimes 40 MB per second It’s like being stuck in an out

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@user_j5tsaf Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi has great information on how you can split your Wi-Fi bands. If you are going to split them I would recommend creat

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Connected Device Connection Issues

I have a XB7 Gateway. I just purchased an air conditioner that is wifi capable and uses the 2.4 ghz band, but am having connection issues. The manufacturer (Frigidaire / Electrolux) says that i need to split off the 2.4 ghz band from the 5.0 ghz band into separate networks to address the connection

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My team would love to check the status of that ticket for you and provide any further support needed, Max8808. Please send us a Direct Message following the instructions provided in our last message. We look forward to assisting you!  

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Just spent 2hr 45min on Xfinity Support Call with No Resolution!!!

I just experienced the worst-ever experience on an Xfinity support call (2hr 45min+ with no resolution), and after being a customer for 20+ years that says a lot. I'm looking for recommendations on how to contact Xfinity Leadership because this was such a horrible situation. In years past there was

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