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WiFi Extender Shipping
I ordered WiFi Extenders online on August 30 and received an order confirmation email shortly after that, but I haven’t received any communication since. I see the charge for the WiFi Extenders on my monthly bill. Is there any way to confirm when the WiFi Extenders will be shipped?
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Customer Service
Switch to internet and mobile only
I want to change my existing Premier Triple Play service to Internet only. Please remove Xfinity TV and Xfinity Voice while retaining my Internet service. Before making the change, please tell me the available Internet-only price for my current speed. I would like to complete the change through mess
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Getting Started
@user_845rk6 @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
Slow upload speed
I'm paying for 300 mbps upload, but only getting 25. Download speed is very fast, around 1,200. When I power-down the router and reboot it, the upload speed jumps up to 250, but only for a day or so, then drops back to 25. Do I need to upgrade to the new Xfinity router?
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@user_b0n45223 Thanks for reaching out to us we do apologize for any inconvenience you're having with your services. Can you let me know what troubleshooting steps you may have taken so we can get this resolved for you? https://www.xfinity.com/supp
Internet [Edited: Profanity]
Never stays connected I have to reconnect my cameras in my TV every morning. Nothing stays connected. It’s spotty. It’s [Edited: Profanity] out and that’s not get me started on their phone service. Xfinity mobile is constantly overcharging me every month to where I have to go into their stupid store
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Remove xfinity voice
How much would I save by removing xfinity voice
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Home Phone Service & Equipment
When 2 Big Ten football games are being played at the same time both are made available to the providers (Xfinity in my case). Since one game will be shown on the Big Ten Network and so far it has been the Great Plains/Midwest game rather than the Un
Why aren't you showing the University of Washington football games on the BTN feed in Tucson?
The BTN does not show the University of Washington fooball game at 4:15 Tucson time today Saturday 9/19. They are playing Eastern Washington. The BTN at that time is showing the North Dakota vs Nebraska game. Similar last week, University of Washington game was not not shown but some other one. Why
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Canceled service
I canceled the service at the end of August (29th) and returned the equipment shortly thereafter. But xfinity is still billing me. The automated assistant does not seem to be able to handle the topic. How do I communicate with a human?
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Customer Service
@XfinityThomasC I tried this too. It doesn’t solve anything.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_ohqsv1 same thing happened to us. We. We are paying for the Disney+ app and cant even watch it!
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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I am having exactly the same issue with my box and paramount plus also Disney plus. I see you asking about using external Internet access and clearing data. Everyone keeps saying the same thing. " been there done that ". External access is fine but y
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Giving an update!Technician came and found nothing wrong with signals and the router so problem still exists, highly likely its a problem from the backend or routing issue. and on speedtest by ookla i am not getting even near 1 gig speed to any serve
High jitter / Latency issues while playing FPS games online – Issue STILL Unresolved
Previous Thread Reference: https://forums.xfinity.com/conversations/your-home-network/high-jitter-latency-issues-while-playing-gps-games-online/6a4871dddae4694352d4de78?commentId=6a60159ae768fbe2863dc254&replyId=6a635f70b3ed1847a0fc706a Updating my previous comment regarding the recommended network
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@user_lj4pjl exact thing I’ve been going through with clearing the cache, data, relaunch, etc.. . But my channels disappeared weeks ago. Was figuring they would just come back, like they have done in the past, but nope. So, I upgraded my firestick,
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Voicemail box
My voice mailbox is full and I can't figure out how to delete messages so I can get it working again.
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Devices
FYI, @BIslander I am currently watching FS1 using Auto. The input is PCM 5.1 and I have sound from all speakers. That is the case for all of my HD channels with “modern” programming.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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@user_fa8evg Thanks for reaching out to us. We do apologize if we didn't set better expectations on how our billing system works. We bill a month in advance and it takes about 10 days for our accounts to close. It's highly possible that you'll rece
Continued billing after cancellation
You continue to bill me for service that was canceled at two separate locations.
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Sure, @user_1yidbk! We can take a look :) Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the
Promotional rate expiring and looing for new promotions
Hello, my 1-year student promotional contract is ending soon and the rate is going up. I am a continuing student with active credentials looking to explore renewal options or promotions to keep my service affordable. Could an agent please assist me with available offers?
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Yes, I did check the student deals page while logged in, but the best student offers seem to be restricted to new customers, whereas I am an existing customer whose 1-year promotional contract is about to expire. Here is my situation: I am still an
Promotional rate expiring and looing for new promotions
Hello, my 1-year student promotional contract is ending soon and the rate is going up. I am a continuing student with active credentials looking to explore renewal options or promotions to keep my service affordable. Could an agent please assist me with available offers?
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Absolute thieves. Wasted so much of my time and energy and here I am again at an xfittbstore trying to get you people to do the right thing. Shame on u.
Continued billing after cancellation
You continue to bill me for service that was canceled at two separate locations.
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Hi there and welcome to Comcast @user_41e5er. You can set up a payment arrangement online. Here is an amazing link Set up a payment arrangement for your past-due balance. When you sign in to your account, you may see a message about flex
XfinityRoberto
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Payment
Can I set up an payment arrangement
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