Xfinity Community Forum

M

@Xfinity Support Please fix this situation!

MattyG5

commented

6 hours ago

to the conversation:

0

M

Bait and Switch on Promo

I signed up for 1,000Mbps /$50 month for 5 years. About 10 days into that new service my internet was shut off without my consent. I called to get it restored on July 1st under those original terms and spent over 2 hours on the phone. Finally an agent said he could restore the service as long as I a

Question

Thanks for letting us know. You can follow the steps listed here: How to: Direct messaging within the forum | Xfinity Community Forum.

XfinityDilary

replied

6 hours ago

to the conversation:

0

U

Urgent: Unauthorized Plan Change - Active ECM Ticket

[Edit: ticket number removed] A phone agent completely altered my legacy package and deactivated my second cable box without my consent under the false promise of a plan upgrade. My TV service has been completely broken for 2 days. A supervisor opened an ECM ticket, but frontline support told me it

Question

M

Bait and Switch on Promo

I signed up for 1,000Mbps /$50 month for 5 years. About 10 days into that new service my internet was shut off without my consent. I called to get it restored on July 1st under those original terms and spent over 2 hours on the phone. Finally an agent said he could restore the service as long as I a

Question

•

Your Home Network

10

1

U

I'm not sure what I'm supposed to do to send you a message this is my first time on the forum. I'm not seeing the option to send a direct message in the upper right

user_pgmkfx

replied

6 hours ago

to the conversation:

0

U

Urgent: Unauthorized Plan Change - Active ECM Ticket

[Edit: ticket number removed] A phone agent completely altered my legacy package and deactivated my second cable box without my consent under the false promise of a plan upgrade. My TV service has been completely broken for 2 days. A supervisor opened an ECM ticket, but frontline support told me it

Question

Good evening user_x2f5ob, and thanks for stopping by the community with your post! Any time there's an exposed line out there, we definitely want to be made aware so we can address it as soon as possible 👍 If you could send our team a direct message

XfinitySeth

commented

6 hours ago

to the conversation:

0

U

Exposed Xfinity wire in yard needs to be buried

We have an old exposed Xfinity wire in our yard that needs to be buried. It’s a tripping hazard. I only see old conversations with instructions to send a message to the support team, but there is no way to do that now. Who do we contact to get this wire buried?

Question

U

i tried it will not allow me

user_x8pusa

replied

6 hours ago

to the conversation:

0

U

Help with restoring service

Hello my service was disconnected today due to my past due scheduled payment not being processed and i wanted to have it reconnected and i will pay it tomorrow morning i had a fraudulent charge that wiped out my account and i just need help

Question

user_3kvg52 thank you so much for reaching out for help with signing up for HBO Max on your TV. Not being able to get into your app would be frustrating, so thank you for reaching out for help. How are you trying to set up HBO? Have you added the sub

XfinityAmandaB

commented

6 hours ago

to the conversation:

0

U

Sign up for hbo max

I can’t sign up for HBO Max on my TV when I hit my provider Xfinity it says there’s been too many attempts. Can you clear that so I can sign up on my TV?

Question

Hi there, and thanks for reaching out through the forums! Sorry to hear your services were disconnected. If eligible, you should be able to restore your services by setting up a payment arrangement. You can find steps to do so here: https://www.xfini

XfinitySean

commented

6 hours ago

to the conversation:

0

2

U

Help with restoring service

Hello my service was disconnected today due to my past due scheduled payment not being processed and i wanted to have it reconnected and i will pay it tomorrow morning i had a fraudulent charge that wiped out my account and i just need help

Question

U

No, it doesnt help.. we need to be able to control our home modems/routers.

user_nr6pr5

replied

6 hours ago

to the conversation:

0

U

Xfinity app for Android

I tried to access the Xfinity app and it said it was no longer supported and I needed to update it. When I clicked the link, it took me to the app, but no update and it said it was no longer supported and to contact the designer. I sent a message to the one email, but app it was wrong and they repli

Question

Hi there, @griffin185! Thanks for reaching out about watching the Pluto TV app. I am sorry to hear that has been giving you problems and am happy to further help. You did great with resetting the box and clearing the cache. Have you also tried a syst

XfinityRay

commented

6 hours ago

to the conversation:

0

Pluto TV Unavailable Content Suddenly on One TV

I am on X1, and have three TVs in my house. I have been watching Pluto TV for several years on each TV. Suddenly, this week, I can't watch Pluto TV on my bedroom TV. I can choose the app, I can choose a show, it starts loading the show, them I get a message that there is an issue and try again follo

Question

U

Help with restoring service

Hello my service was disconnected today due to my past due scheduled payment not being processed and i wanted to have it reconnected and i will pay it tomorrow morning i had a fraudulent charge that wiped out my account and i just need help

Question

•

Getting Started

12

1

0

U

Exposed Xfinity wire in yard needs to be buried

We have an old exposed Xfinity wire in our yard that needs to be buried. It’s a tripping hazard. I only see old conversations with instructions to send a message to the support team, but there is no way to do that now. Who do we contact to get this wire buried?

Question

•

Customer Service

10

1

0

@user_8haabv Can you clear cache and cookies in the browser and attempt the log in again by visiting xfinity.com/yoursubscriptions and log in with your Xfinity ID and password?

XfinityLinda

replied

6 hours ago

to the conversation:

0

U

Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

Question

Hello @user_nx78x1 thank you for reaching out on our community forum. I know you are seeing the correct address but does it show the correct address twice in the app that you can switch between?

XfinityAbby

commented

6 hours ago

to the conversation:

0

U

Account error / payment error

when logging into the xfinity app it shows i have an outstanding balance of $0 and that my service is disconnected even though my wifi still works and yes my account information shows the correct address and I can't solve this issue because the AI in the app and on the phone are no help and i cant g

Question

U

Sign up for hbo max

I can’t sign up for HBO Max on my TV when I hit my provider Xfinity it says there’s been too many attempts. Can you clear that so I can sign up on my TV?

Question

•

Customer Service

6

1

0

user_pgmkfx, Thank you for reaching out. I see the existing ticket is still open, and we are still waiting for updates. I can jump in on my end to review th ticket, and it's in progress. I ask that you reach out privately so we can cover the det

XfinityVianney

commented

6 hours ago

to the conversation:

0

2

U

Urgent: Unauthorized Plan Change - Active ECM Ticket

[Edit: ticket number removed] A phone agent completely altered my legacy package and deactivated my second cable box without my consent under the false promise of a plan upgrade. My TV service has been completely broken for 2 days. A supervisor opened an ECM ticket, but frontline support told me it

Question

Ok, thank you for letting us know @user_wpqytk. Have you tried pressing and holding the physical power button on the front of the X1 TV Box for 10–15 seconds to force a restart? Additionally, can you confirm that the TV Box i

XfinityAlyssaA

replied

6 hours ago

to the conversation:

0

U

Power button on x1 box

My x1 box has no power button and will not turn on even after unplugging it

Question

Pluto TV Unavailable Content Suddenly on One TV

I am on X1, and have three TVs in my house. I have been watching Pluto TV for several years on each TV. Suddenly, this week, I can't watch Pluto TV on my bedroom TV. I can choose the app, I can choose a show, it starts loading the show, them I get a message that there is an issue and try again follo

Question

•

Customer Service

6

1

0

U

Account error / payment error

when logging into the xfinity app it shows i have an outstanding balance of $0 and that my service is disconnected even though my wifi still works and yes my account information shows the correct address and I can't solve this issue because the AI in the app and on the phone are no help and i cant g

Question

•

Customer Service

4

1

U

Urgent: Unauthorized Plan Change - Active ECM Ticket

[Edit: ticket number removed] A phone agent completely altered my legacy package and deactivated my second cable box without my consent under the false promise of a plan upgrade. My TV service has been completely broken for 2 days. A supervisor opened an ECM ticket, but frontline support told me it

Question

•

Customer Service

13

1

0