Xfinity Community Forum

@am222t Thanks for sharing what you've done to troubleshoot this error message that you're getting. Have you tried using a different device?

XfinityRaul

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45 minutes ago

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Entering bank information when paying not going through

Im trying to enter my bank information to pay my bill but Xfinity is not accepting it.

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Thanks again for reporting this concern to us, @user_rbw6d0. After escalating this to our field team, we've been told this was completed over the weekend, which is great news! If you still need anything, feel free to message us directly in the next d

XfinitySara

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48 minutes ago

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Switch wires to new pole

I need someone out to switch the wires over from an old pole to a new pole at [Edited: "Personal Information"] because the old pole needs to be pulled out asap

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user_a0f600 We touched base with you on Sunday inviting you to DM us for support. Our team would love to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at t

XfinityTommy

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57 minutes ago

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DVR recordings corrupt AND HORRIBLE service from Xfinity

I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga

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@user_5zatt6 Our team can help. What happens when you check your email? Can you tell us more information such as how you're accessing you emails. Are you seeing any error messages?

XfinityKei

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58 minutes ago

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Trying to get into Comcast’s email

When I put user name and password it directs me to a page that wants you to go into yahoo. I have some important letters that I really need to get a refund of over $900.00. I want to stay with Comcast’s please help me get into my Comcast’s.

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I posted the error code. I also, as suggested, DM'd support about the issue. Never heard back from anyone.

user_a0f600

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59 minutes ago

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DVR recordings corrupt AND HORRIBLE service from Xfinity

I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga

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Supposed to have a little technician come out in two weeks lol so nope not yet

user_gounyh

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1 hour ago

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Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?

As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and

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Can’t get my Comcast email. Help!

user_5zatt6

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1 hour ago

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Trying to get into Comcast’s email

When I put user name and password it directs me to a page that wants you to go into yahoo. I have some important letters that I really need to get a refund of over $900.00. I want to stay with Comcast’s please help me get into my Comcast’s.

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Order in progress ? Order # 1002125220862099

I placed an order to replace my DVR set top box a week ago, I have received two Xumo boxes but no DVR, On my Devices page it states order in progress and implies delivery yesterday (07/13/2026) but I have not received a tracking number or any indication my order is being processed. Would love an upd

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X1

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Galaxy S23 Ultra Esim issue

I'm having difficulty downloading a new esim onto my Ultra. I've got the xfinity mobile logo on my phone now. My account says that the esim is paired with my Ultra but under my sim card manager it still shows unknown number.

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Devices

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Unable to Cancel Landline after several attempts

I’ve not only chatted, but called Xfinity to cancel my landline. Spent several hours going back and forth before finally being assured it will be taken care of. I even requested an email confirmation of the changes, but the agent said “it will take a few billing cycles.” I waited a few, chatted back

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Home Phone Service & Equipment

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Work VPN Connection Dropping

I am experiencing the same issue a lot of other users are reporting with Xfinity WiFi. My third party work VPN connection drops when uploading. I have turned off Advanced Security Settings and changed my IP configuration from 10.0.x.x to 192.168.x.x. I rely on a stable connection for my work VPN, le

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Your Home Network

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Good Morning, @user_82s41t! We did receive your DM, and replied to your message regarding opening a ticket for our team to investigate your concerns. Please respond back to our DM.

XfinityAdrienne

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2 hours ago

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Property damage

Xfinity contractor put ruts in my yard

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@XfinityAlyssaA I sent the direct message and I am awaiting a reply

user_82s41t

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2 hours ago

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Property damage

Xfinity contractor put ruts in my yard

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@user_brr9vu We would not have the exact code as there can be several for devices. It is recommended to head over to the link provided for the best options to connect the sound bar.

XfinityJanelle

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2 hours ago

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Xr15 remote

I need the remote code for the onn sound bar

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user_5w4q6l Good morning! Thank you for creating a post and reaching out to our community for help. I hope that you had a fantastic weekend and that our awesome community expert @EG was able to help out with the links they provided for help with mana

XfinityPaula

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2 hours ago

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Change name

How do I change on my WiFi name and pastries?

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Greetings, @user_igqeip! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about changing your billing dates. You have definitely come to the right place for as

XfinityJamesC

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2 hours ago

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Need to change Bill's date

I need to change Xfinity bill from today july 14th to July 24th please.

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The second email account is not showing on our Xfinity Log-In page so we can't request a new password. It's seemingly impossible to get a live body on the phone who understands English well enough to remedy.

user_ys0jbo

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2 hours ago

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Help with an email account

My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?

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The second email account is not showing on our Xfinity Log-In page so we can't request a new password. It's seemingly impossible to get a live body on the phone who understands English well enough to remedy.

user_ys0jbo

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2 hours ago

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Help with an email account

My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?

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Home Voicemail

Voicemail is hijacking all my calls not letting it go to my answering machine. App says I do not have option to change it; cannot change number of rings. How do I turn off voicemail

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Home Phone Features

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Hello @user_srpugr Sorry to hear about the issues activating the modem. The process to activate can be found here: https://www.xfinity.com/support/articles/activate-xfi-gateway-app How far into these steps were you able to get before you

XfinityMatthew

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3 hours ago

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Can Not Activate Xfinity Modem

Can't activate Xfinity modem. My modem worried. Please help. Thank you

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