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I was lied to and I switched my phone service.
Why was I lied to about the free year phone service? I was very happy with my phone service at Cricket. I called to transfer my WiFi service because I moved. In the process of setting up the transfer I was offered free phone service for a year if I switched my phone service to Xfinity. I didn't ask
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Plan
I have an Android 11 apparently
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Annabelle2 Yep 👍 Perfect, and when you have copied that full message headers from the spam message, paste the header and the message into an email and send it to the abuse@comcast.net address with the subject line "Phishing email."
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
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user_pib7pg Sounds good, please reach out if you have any other questions or concerns by creating a new post. I hope you have a great day.
Internet speed
I am on the 2Gbps plan but all my speed tests only get at best 1Gbps .. my device to modem connection via WiFi is 2gbps or slightly more. I have the latest Xfinity modem. What do i need to do to get the full 2 Gbps
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ok thank you.. i will get a cat6 cable and try the wired connection
Internet speed
I am on the 2Gbps plan but all my speed tests only get at best 1Gbps .. my device to modem connection via WiFi is 2gbps or slightly more. I have the latest Xfinity modem. What do i need to do to get the full 2 Gbps
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user_pib7pg Great question, what you’re seeing is normal. Even though you have 2 Gbps coming into the gateway, WiFi won’t deliver that full speed to one device. There’s always some loss, and 1.3 Gbps over WiFi is actually really str
Internet speed
I am on the 2Gbps plan but all my speed tests only get at best 1Gbps .. my device to modem connection via WiFi is 2gbps or slightly more. I have the latest Xfinity modem. What do i need to do to get the full 2 Gbps
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Annabelle2 Hmm, we have not heard anything on our end. I would recommend giving our CSA team a call. They are awesome, I am sure they will be able to provide a solid solution. Here is the number and hours for the CSA crew: Phone: Call 1-888-565-4329
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
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i did the test and I am getting 107% or around 2500 mpbs to the gateway.. i connect my W-Fi-6 (802.11ax) enabled modem on my laptop at 6 GHZ to the gateway sitting 4 feet away.. and can get only upto 1.3 GBps second.. How can i get the full 2Gbps ove
Internet speed
I am on the 2Gbps plan but all my speed tests only get at best 1Gbps .. my device to modem connection via WiFi is 2gbps or slightly more. I have the latest Xfinity modem. What do i need to do to get the full 2 Gbps
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@XfinityTommy I've been getting this error code, 451-451 4.2.0, followed by some letters and numbers which change each time, then, "Policy Violation. Please try again later.". Has anyone else been getting this error? This only started happening a fe
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
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Annabelle2 We absolutely still accept phishing reports. When reporting spam emails, it is critical that you send us the email headers. Please do not forward the spam email. Forwarding the email will remove the original headers. Webmail Users Select
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
Question
I've been getting the same error code, with the code being 451-451 4.2.0, followed by some letters and numbers which change each time, then, "Policy Violation. Please try again later.". Has anyone else been getting this error? This only started happe
Throttled email error code 451 4.2.0
I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n
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Okay thank you. Wasn't sure if it was okay to continue to messagwe.
I need to get in touch with someone in regards to billing
The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa
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moved out and need to transfer my xfinity account
Hi! I have seen other forums on how to do a change ownership request form. I don't see where I can do that or the direct message button one of them was referring to? I am moving out and transferring the xfinity service to my roommate. Please let me know what steps I need to follow so we can do it on
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Good morning @user_il6gj7, we would be happy to assist you. Since we are already working with you via DM, we can continue there.
I need to get in touch with someone in regards to billing
The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa
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@fairmont2010, Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please kno
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hi there, @user_8eztht. Sorry about the trouble with your Paramount subscription. There is a known issue with some subscriptions, but you should be able to access the app. The fix is to resubscribe through your box. If the app is not showing, please
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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@Teach38 agree I am gone if they don't bring it back
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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I need to get in touch again with someone. The xfinity assistant wont connect me to an agent.
I need to get in touch with someone in regards to billing
The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa
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I opened my big mouth here yesterday May 31, saying that SOMEHOW?! I worked with an Xfinity rep. and a Paramount plus rep. Ultimately I was able to get Par Plus again that morning!!! HOWEVER when I went back to Par Plus app. last night, it no longer
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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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