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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
No internet and lagging
For the past couple weeks I’ve been having issues with my internet, everyday it shuts off randomly, when I’m watching a movie or playing games it starts to lag and then eventually internet shuts off, a technician came to fix the issue and changed the modem for me, thought the issue was fixed but nop
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YW @XfinityMarshante !
Chats with provider are without end
After exhausting over an hour with bots and “live” chats, I am no closer to resolving my internet speed issue than at the beginning. Allegedly, there was to be new equipment sent, but the sms link sent by “an agent” only connected to the Xfinity app and subsequently to another chat where it was imme
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Thank you for reaching out, @user_v8hvd4 . I understand that you have already moved your Internet service to a new address and would like to disconnect only the service at your previous address. I'd be happy to help review the account and make sure t
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only want to disconnect the old service.
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YW @user_orlk0t !
Unable to call from overseas: Active mobile line billing issue
Hello, I am currently outside the United States and cannot contact customer support by phone. I previously cancelled my services, but my online account shows that my mobile data line is still active and charging me, even though it hasn't been used since July 15th.Because I am overseas, I need an off
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No internet and lagging
For the past couple weeks I’ve been having issues with my internet, everyday it shuts off randomly, when I’m watching a movie or playing games it starts to lag and then eventually internet shuts off, a technician came to fix the issue and changed the modem for me, thought the issue was fixed but nop
Question
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Your Home Network
user_utglxw Hi there! Thanks using our Forums as a tool to contact us and we are happy to work with you to look into your data usage. I do see how that spike can be concerning and we assure you that you came to the right place for help. To get starte
Title: Data meter showing 361% of cap in 6 days — two conflicting totals, no explanation from chat support
I'm looking for help from the Digital Care Team on a data usage measurement that I don't believe is accurate, and that front-line chat was unable to explain. The situation: - Six days into my current cycle, my usage dashboard reports 4,442 GB against a 1,229 GB allowance (361%), with $100 in overage
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only want to disconnect the old service.
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I am having the same problem. Only use my phone for email and out of the blue I see failed login and have to reset my password. I too am getting very frustrated. I hear that we are all going to be setup with yahoo accounts but when will that happen?
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Underground cable installation
Since August 4th a tech came over and told me that my area of where I live is new and requested for underground bury installation to connect my house to the black box across the street. He also mention that the process will take 14 days and I would know that the whole thing will be done if there's w
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user_uf5dc7, Hi there! Thanks for reaching out, and I can definitely understand wanting to know when your equipment will be ready for pickup. In most cases, you'll receive a follow-up email or text notification once the Xfinity Gateway is ready for p
Store Pickup
I opted to pick up my Xfinity Gateway in store a days ago but I haven't gotten anything after the "Your Xfinity order has been confirmed and will be ready for pickup soon" text. How long does it usually take for in-store pickup?
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user_7w2udd I'm happy to provide troubleshooting steps that may help not only you, but other community members who may be experiencing the same issue as well. Can you confirm that you're connected to your home network? If you haven't already, p
Now streamsaver plan guide does not show live channels.
Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV
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Indeed, I mentioned that i've been without a phone now.For almost four days, and I have to go till probably monday, or tuesday, to have them.Figure out how to activate my phone.I'm done with you so I want to cancel everything.Please take back this ph
I want you cancel everything, but my landline
So I've had a few complaints about xfinity in the past few years. I haven't had voicemail for like 5 years. And they can't seem to fix that. No credits like promised, so they tell me to get a new phone. I buy a new phone, and now they can't. They can't activate that correctly. I want to give them th
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user_ztuw62 - We don't want to lose you as a customer. Let's chat. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversati
Cancel my service
I need to cancel my service and the fact that you are trying to require me to speak to a member is absolutely unacceptable. Please respond and cancel my service.
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Good to hear ! Now closing this marked-as-solved topic.
EG
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Need tech assistance
Need to get internet setup
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