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@scooternh "to keep our email systems streamlined." I don't understand this - I mean, if everyone's off the email servers, I guess that would make them pretty streamlined .... or is it just that the servers would then be serving only internal emai
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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@user_45xqgt Hello. I accidently signed up for this account trying to log into my Xfinity Mobile account. Can you direct me on how I can delete this account and remove my personal data? Thanks. Due to system limitations, we are unable to del
Delete My Account
Hello. I accidently signed up for this account trying to log into my Xfinity Mobile account. Can you direct me on how I can delete this account and remove my personal data? Thanks.
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My latest test was 687ms. Insane congestion. I never had this issue with my old router. They told me I had to replace that so I went up to the Xfinity store and did just that. Now every night my Internet is hosed. My total usage to date is 62gb out
Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.
Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for
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Thanks for reaching out @jonesdeere88, our team can help with that! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessaryClick the "Direct Mes
I need to change my outbound caller id.
I need to change my outbound caller id.How do I do this?
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@NN041942 I do not want to join xfinity forum. Not sure I got here. Please delete my account. I’m 84 years old. I’m getting notifications I do not want. Due to system limitations, we are unable to delete profiles from the forums.
How do I unjoin this
I do not want to join xfinity forum. Not sure I got here. Please delete my account. I’m 84 years old. I’m getting notifications I do not want.
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Very bad experience switching to xfinity mobile
I had a very bad experience switching over to xfinity mobile. It started 3/4 where the numbers did not transfer over properly and I still had no service two hours after the call. I hopped on to message support and was told to activate the phones in the app which I tried and it did not work. I was th
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Plan
Moved to Customer Service. Not Guidelines related.
Frustrating support with no escalation
Hi! I am experiencing repeat service issues. I restarted the gateway multiple times. I unplugged my modem multiple times. I am on my third new modem. A service tech has come to my house three times. There has been no resolution. How do I get this situation esalated to a line engineer to see if there
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Got a new router around the same time. My latest latency test was 687ms. Insane congestion. I never had this issue with my old router. They told me I had to replace that so I went up to the Xfinity store and did just that. Now every night my Interne
New router causing irregular connection with Steam and browsing
I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous rou
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Frustrating support with no escalation
Hi! I am experiencing repeat service issues. I restarted the gateway multiple times. I unplugged my modem multiple times. I am on my third new modem. A service tech has come to my house three times. There has been no resolution. How do I get this situation esalated to a line engineer to see if there
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Customer Service
OUTAGE for Multiple Neighbors - 2+ week wait for technician
Internet went out today. Multiple neighbors reported the same. We all have fiber lines for internet. App does not say there’s an outage in our area, but there definitely is. 2+ week wait for a problem that’s affecting multiple homes seems ridiculous
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Your Home Network
Hello @jetta55 and thank you for reaching out via our Xfinity Community forums! We're here to assist you. 😀Typically, an order is physically shipped within 3-5 business days once a label is created. Depending on when it arrives at the ca
New cable box
When will I receive my new cable box? Label was created on 02/27/2026, but has not been shipped out yet. Tracking number from USPS is [Edited: Personal Info/Tracking #]. Thank you.
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My latest test was 687ms. Insane congestion. I never had this issue with my old router. They told me I had to replace that so I went up to the Xfinity store and did just that. Now every night my Internet is hosed. My total usage to date is 62gb out
High Latency During Peak Hours
I am consistently getting high latency between peak hours (7 PM - 9:30 PM) almost everyday. My ping will shoot up from around 20-30ms to 200+ ms, making online gaming extremely difficult. To be quite honest, this situation has become extremely frustrating because it now seems impossible to game duri
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Again again again, I think we have described the issue many times, if we use data from Att or some other providers, we obviously don't havethat issue. Website like autodl.com, leetcode.cn and Douban are not working.
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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I also has this issue and it has been a few days, I can't use my cleaning robotics neither can get access to some websites for my work. This is absolutely annoying and I am wondering when we can solve thisproblem?
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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First of all, I have already posted two or three threads on Reddit about this issue. The response I received was to schedule a technician to come to my home, which honestly makes no sense. I have clearly explained multiple times that when I use cellu
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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@XfinityPaula, I have tried sending a direct message. I am always told that deals are for new customers only and that longstanding customers are not given the same treatment!
Customer Retention
I have been a loyal customer for 30+ years. I am tired to my bill going up every single year for BASIC service. I would like to upgrade to your 50+ channel Tv and keep high speed internet bundled with it. I know exactly how much you are offering this package for to new customers: $120/month. I want
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New cable box
When will I receive my new cable box? Label was created on 02/27/2026, but has not been shipped out yet. Tracking number from USPS is [Edited: Personal Info/Tracking #]. Thank you.
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Customer Service
Hey there, @gundarsb, thanks for reaching out through Xfinity Forums regarding your Paramount+ account. Are you still having the same issues with your account?
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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Thank you for reaching out to our team. The best option to track any service appointment is with your Xfinity app. If you’ve signed up to get texts from Xfinity, you’ll get text updates about your appointment and your technician&rsqu
My service technician never showed up, are they still coming?
How can I find out if the service technician is still coming for the appointment?
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Their network is hosed. My latest test was 687ms. Insane congestion. I never had this issue with my old router. They told me I had to replace that so I went up to the Xfinity store and did just that. Now every night just like you my Internet is hose
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Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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