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Hola
Contraté internet el día 02/13/2026 y mi caja de Xfinity llegaba supuestamente el día 02/16/2026 y hasta el día de hoy no ah llegado, quiero saber qué pasó??
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Customer Service
I dont see it at all. I signed on for 2gig internet with 2 years free premium Peacock. Can we please get this fixed?
Free Peacock Premium with upgraded services
I upgraded my xfinity services and it came with free Peacock for two years. I clicked the email link, but its not showing any Peacock to active. Can I get help getting my Peacock activated.
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how can I see my last 12 months of bills? l
Need to see my last 12 months of bills, please
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Billing
Internet Upgrade, New Monthly Bill Incorrectly Much Higher
I would like to upgrade my Internet package from Gig x2 to the 2 Gig plan. My bill should only increase from $173 to $185, but it is jumping up all the way to $308/ month... I have not completed this upgrade yet because I would like clarification on this first. Please advise.
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Billing
Good Morning, @woodschild! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line, it certainly is not what we want for our customers. I would be more than happy
Downed Line
There is a downed line obstructing access to our woodland at [Edited: "Personal Information"]. The line has been down for more than six months with no noticeable activity to correct it. We cannot go across it with a tractor to access our woodland with breaking the line. Please correct this situation
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user_hs0bsu We’d be happy to help get that sorted out. When Peacock Premium is included with an upgraded service, it still needs to be activated through your Xfinity account before it connects to Peacock. Clicking the email
Free Peacock Premium with upgraded services
I upgraded my xfinity services and it came with free Peacock for two years. I clicked the email link, but its not showing any Peacock to active. Can I get help getting my Peacock activated.
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Agiblin08 Hi there! Thanks for using our Forums and for contacting us allowing our team the chance to help. I see you are having some issues with your prepaid card and I am happy to work with you to get to the bottom of these prepaid card issues. In
Prepaid card not working
I was issued a prepaid card, activated it, and it will not work. I have tried the customer service number but I cannot access a live person.
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Free Peacock Premium with upgraded services
I upgraded my xfinity services and it came with free Peacock for two years. I clicked the email link, but its not showing any Peacock to active. Can I get help getting my Peacock activated.
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Customer Service
How to resolve shortfalls re: terms firmly offered and accepted for Xfinity Mobile?
This is a long story even in shortened form, but I hope someone may have some kind advice about how to go about resolving a huge gap between two aspects of (1) the terms that Comcast firmly offered and we accepted for Xfinity Mobile last fall, and (2) what actually has been the case so far in regard
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Billing
Downed Line
There is a downed line obstructing access to our woodland at [Edited: "Personal Information"]. The line has been down for more than six months with no noticeable activity to correct it. We cannot go across it with a tractor to access our woodland with breaking the line. Please correct this situation
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Customer Service
I activated it last night. I could understand a wait time except when I view the digital card online, it shows the full balance as available. Same with the phone tree. I assumed the 3-5 days was if more was being added to the card.
Prepaid card not working
I was issued a prepaid card, activated it, and it will not work. I have tried the customer service number but I cannot access a live person.
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Hi there! Thank you for reaching out to us using our Xfinity Forums. That is not the experience we want you to have. We'll need to review your account, and we are happy to help! In order to assist you with your transaction, please send us a direct ch
credited wrong account
2-19-26 a payment was made $358.33 and it credited to old acount It should have credit a moble acount
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Same here how many days ago did you activate it? I heard on the phone call the recording said 3-5 days for funds to be added. In the email when I activated it on there they said 4-6 weeks to get it in the mail so I dont know what's up
Prepaid card not working
I was issued a prepaid card, activated it, and it will not work. I have tried the customer service number but I cannot access a live person.
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user_7ru3oo Welcome to our community forum! Thank you for reaching out so we can find the best fit promotion for your internet service and discuss the second phone line. Please send a direct message to Xfinity Support by clicking the chat icon i
I need to speak with a live agent
I have too much internet service and want to know about the free line - this field is not blank
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Prepaid card not working
I was issued a prepaid card, activated it, and it will not work. I have tried the customer service number but I cannot access a live person.
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Customer Service
Were you able to verify that channel WTTW 1011 does not have the audio issues? Have you tried making sure that you have the HD preferred option is selected in the series recording settings?
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
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Thank you. I just sent a direct message to Xfinity Support.
Easement Abandonment
We are applying to the City of San Jose to vacate the easement located at the back of the property. One of the requirements of the City’s application is your company's consent to vacate, or to vacate with the retention of an easement that meets your requirements. The homeowners wish to convert their
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I just purchased a mobile home at [Edit: Personal Information] there is a previous xfinity account for the previous owner I need to set up an account for myself.
rjm1207
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I moved but cannot get internet service because there is an existing account
Hi, I moved and so I tried to move my Xfinity account to my new address. However I received a voicemail from Xfinity saying that the new address already has Xfinity service and they cannot reach the account holder. I then went to an Xfinity store with my lease in hand but the people in the store sai
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