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Re-Bundle
I have internet and mobile with Xfinity, and recently my discounts expired. How do I re-bundle my services to get the best price possible? I am unable to go in store at this moment.
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Billing
Move to Yahoo not working
I enter email address then "Enter Password" screen appears. I enter my password, circle spins, then nothing. Click login again & again circle spins and nothing.
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Xfinity does not care for their customers. [Edited: "All caps"]
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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@user_gh3yix Amen I'm lowering my package significantly or drop xfinity all together
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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I am leaving Xfinity as well.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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We the customers are not being heard Xfinity. WE WANT OUR CHANNELS BACK ASAP!
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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I totally agree. Xfinity needs to agree to EW Scripps demand so we csn get out channels back. Xfinity is the WORST TV PROVIDER EVER AND THE MOST EXPENSIVE. Xfinity fix this or you will LOSE ALL YOUR CUSTOMERS.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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Hi user_fobdk5! Thanks for joining our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. Please note that, due to various factors, including weather, underground utilities, and permits,
Drop cable hasn’t been buried
Comcast came out on March 7 2026 and installed a new cable because a fiber optic company knocked out my internet. I have contacted them several times on the app and the line still is not buried. The cord will be ran over by a lawnmower from my HOA eventually and is running across my neighbors yard a
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Plugging in camera
Why can't I just run the cord*wire under my door? It's an inside apartment door, there is room
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Devices and Equipment
Wifi Calling and Instant Messaging App Issues
I'm having consistent issues with Wifi calling and Microsoft Teams messaging since moving my home internet from Fios to Xfinity. Incoming calls constantly go to voicemail and when making outbound calls I frequently get a "call failed". Disconnecting phone from wifi and reconnecting seems to temporar
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Your Home Network
How long should I anticipate waiting for a reply? I have an appointment.
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
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marydoo Yes, I have received the information needed in DM. Thank you!
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
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OK. So I replied to the agent who wrote me on Direct Message. Is that correct?
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
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@marydoo We try and keep things as public as possible, that way if someone else runs into the same problem, they can see the solution. In this case, I'll need to look into your account details through DM. We just ask that you wait until being asked t
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
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Internet down, xfinity assistant not working
My internet has been down for days, and I've been trying to talk to the xfinity assistant but it never does anything. Just three dots endlessly to everything I say. I've waited for it, nothing. And I can't find a phone number to call. I've done all the normal troubleshooting. Please help!
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Your Home Network
@user_nbn31c The E.W. Scripps programming agreement with Comcast expired on March 31, 2026, resulting in the loss of E.W. Scripps programming for Xfinity and Comcast Business customers. Comcast is issuing credits to eligible Xfinity Video customers w
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I already began that process and was chastised by assistant for not coming here first. Who knew? So now when I go back to Direct Message should I begin a new one with all the info I provided you or what? thank you
No Mobile Phone
It has been days since I transferred my mobile phone to Xfinity. It was properly activated. I checked with my previous provider. I can see it is set up on my Xfinity mobile account. I have no phone at all and no other device in which to contact them. I have moved to an area where I know no one to bo
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Will paying my bill early mean the autodraft will not be taken for this bill?
I am on automatic withdrawal. Can I pay my bill early or am I required to only pay by autodraft? Will paying my bill early mean the autodraft will not be taken for this bill?
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Your Home Network
user_i5vmcr have you tried testing service while connected directly to the modem with an Ethernet cable? If you can provide more details about your experience, we can assist you further.
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Unstable internet connection
For several weeks I have dealt with unstable internet. Seems nobody is interested in fixing it. Can you give me a response? I'm customer for many years but am considering changing providers. Erich [Edited: "Personal Information"]
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