Xfinity Community Forum

user_6l676l thank you for reaching out regarding your experience with claiming a retention offer. While we are not part of the retention team you would have worked with before, we can definitely review your account to see what options are available f

XfinityMarcus

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1 hour ago

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Retention Offer never Applied

Hello, I was promised a retention offer but it has not been applied to my account. If I cannot get some sort of pricing adjustment after I was promised this (which I wasn’t even expecting but was so amazed at), I have received an equally better offer for mobile and internet from T-Mobile. I have wor

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Seems he could find them, later today, on the Yahoo platform. We had moved his Comcast email to Yahoo. Probably got all caught up in the shuffle. Thanks-

user_ubolyd

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1 hour ago

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Email lost during move

My husband was moving his Comcast email to his Gmail account folders. Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account. I re-added the gmail account. However the it

Question

Hey there, user_ikd1my! Thanks for reaching out with your billing concerns. We would be more than happy to assist you with this matter. May I please confirm what device did you return that you are still seeing a charge for? Also, please keep in mind

XfinityNatalie

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2 hours ago

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Billing

I delivered it on June 17 and I'm still getting billed for it. Why?

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Good afternoon, @user_ptk562 ! I'd be happy to look into that for you. To better understand what's going on, can you provide a few more details? For example: Are you being billed for Xfinity Home Internet, Xfinity Mobile, Xfinity Home Security, TV

XfinityRichard

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2 hours ago

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Outstanding bill

I am being billed for services I don’t own

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Concern moved here to the E-mail help section.

EG

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2 hours ago

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Email lost during move

My husband was moving his Comcast email to his Gmail account folders. Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account. I re-added the gmail account. However the it

Question

user_vayeri - Hello, and welcome to the Xfinity Forums! You can sign in to the Xfinity app using your Xfinity ID and password. The login process is the same on an iPhone as it is on other supported devices, so there are no special steps required for

XfinityThomasA

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2 hours ago

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I can’t sign in on the app

I cannot sign it on the app with my phone number or nothing

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Soxvaritek33 Thank you for reaching out ot ulet us know about the issue you are experiencing with your Xfinity app. Can you please tell me if you are receiving an error message when you attempt to login?

XfinityBrianH

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2 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

Question

angelus022695 Thank you so much for reaching out for help with your connection. This is not the experience we want any customer to have, and we appreciate you reaching out for help so we can assist with these disconnects. The page @EG shared do

XfinityAmandaB

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2 hours ago

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internet keeps dropping

I CONSTANTLY have to troubleshoot and disconnect and reconnect my internet because of your system I have NEVER in my 43 years have had to do things constantly like this until my apartment complex forced us to use you when I moved to chicago. This is unacceptable

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Outstanding bill

I am being billed for services I don’t own

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Billing

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Cellular Service

My phone service is not the best when navigating certain apps and the internet. What’s the happening?

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Network

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user_t48t57 - Thank you for reaching back out. I understand billing questions can be concerning, and I'm happy to provide some clarification. Xfinity bills a month in advance and the billing is prorated to the day. Regular monthly billing continue's

XfinityThomasA

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2 hours ago

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last day of service not showing on confirmation email

Hello, I called to have my internet service cancelled because I am moving out of the country and received a confirmation email that did not have a last day of service populated. Can someone please confirm when my service is scheduled to end? I requested July 22nd

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Good afternoon Vince313 I can certainly understand wanting to get clarification on the plan. When it comes to the internet before finalizing the orders, we do need to receive customer approval electronically, and once that approval is completed a con

XfinityJon

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2 hours ago

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Plan not honored

I have mobile and internet service with you. Let's start with the internet service, I was told at the time that I got internet that I would be getting the 5 year plan price lock in, but recently I uncovered that my bill would be going from $55 to $ 95 in September. That original plan is not being ho

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user_m94r21 Thank you so much for reaching out for help with your lock box. We would be happy to help with getting the box removed during your remodel process. If you could send our team a direct message with your full name, the name list

XfinityAmandaB

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2 hours ago

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Remove exterior equipment

I will be remodeling and disconnecting service and need to schedule an appointment to remove the equipment from the side of my home. This is exterior equipment attached to my garage.

Question

user_t97n8f Thank you for reaching out with your concerns. You cannot change your Xfinity Mobile line's ring timeout delay to 1 second, as the minimum number of rings before voicemail answers is two. To change the number of rings, sign in to Xfinity

XfinityBrianH

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2 hours ago

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Visual voicemail

need to change my Xfinity Mobile line's ring timeout delay to 1 second. Front-line phone support cannot find this setting. Please escalate this to a network administrator who has backend access to update the routing commands on my line profile

Question

Good afternoon user_ubolyd. Is he able to access the original emails through our website on Xfinity.com?

XfinityJon

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2 hours ago

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Email lost during move

My husband was moving his Comcast email to his Gmail account folders. Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account. I re-added the gmail account. However the it

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Password

I changed my WiFi password but now the new password won’t work and I can’t connect

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Devices and Equipment

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Hi, @user_nn8ap3, and thanks for posting on our community forum! I apologize hearing you're having trouble with your remote. Have you had a chance to check or replace the batteries? You can also use our Xfinity app and Xfinity Assistant to check the

XfinityMelinda

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2 hours ago

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I can't get the remote to turn on the TV or the box

The remote wouldn't turn on the TV and none of the buttons work.

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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2 hours ago

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Hone internet

My internet is not working

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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2 hours ago

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Downed hazardous Xfinity cable line on my property - chat assistant not working

I am a current Xfinity customer. There is a downed outside cable line on my property at [your address]. It is a hazardous/dangerous wire issue, not an Internet troubleshooting issue. The Xfinity chat assistant is not letting me submit the report. I need a technician dispatch or outside line repair t

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Downed hazardous Xfinity cable line on my property - chat assistant not working

I am a current Xfinity customer. There is a downed outside cable line on my property at [your address]. It is a hazardous/dangerous wire issue, not an Internet troubleshooting issue. The Xfinity chat assistant is not letting me submit the report. I need a technician dispatch or outside line repair t

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