Xfinity Community Forum

@user_zmunpl Thanks for adding to the post. The order that the customer approves shows the amounts for service and device payments that will be added to the account.

XfinityBenny

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2 hours ago

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Agent LIED about free phone promotion

In May 2025, I called to transfer my internet, as we were moving. While on the call, the agent sold me on switching to Xfinity Mobile. He said that my current three phones couldn't be switched over, but that there was a promotion going on where I could get 3 new phones for free, if I picked from spe

Question

Hello @user_gjvzsh, thank you for taking the time to leave a post. Sorry to hear about the service interruptions you’ve experienced with your TV and internet. I know how important it is to have reliable service. If you could send our team a dir

XfinityMarshante

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2 hours ago

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Both TV and Internet Service has been horrible for weeks now.

My TV and Internet Service has been interrupted so many times in the past few weeks. The Internet has gone down no less than 5 times in the past 2 weeks. Today I can't watch a channel above 810. I get a text message saying we'll send you an update in a couple hours. I am so ready to find an alternat

Question

Thanks for the update @user_oq5imo I'm glad to see your appointment has been scheduled. Sorry for any miscommunication, I know how hectic it can be with your work schedule at times. Let us know if there's anything else we could do.

XfinityQuemekia

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2 hours ago

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Home security

A home security technician was supposed to come to put up my cameras

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Thank you! I really appreciate it. Yes it is the device payout plan. We never received our gift cards.

user_2t9wvl

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2 hours ago

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Regarding rebate

I am so frustrated at Xfinity at this point I’m going to explode. We have been getting the run around from Xfinity since April!!! We have never received our rebate from the promotion that was running back then,where you would pay off old phones and send a rebate. XFINITY has our phones and we NEVER

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Both TV and Internet Service has been horrible for weeks now.

My TV and Internet Service has been interrupted so many times in the past few weeks. The Internet has gone down no less than 5 times in the past 2 weeks. Today I can't watch a channel above 810. I get a text message saying we'll send you an update in a couple hours. I am so ready to find an alternat

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Customer Service

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My Outlook client stopped fetching Xfinity emails at approx 4:15 pm on Sunday, 12/7/2025 (PST). Nothing I've tried can get it to work. VPN, different client (Thunderbird), delete/re-add account, tethered laptop to phone hotspot to bypass my ISP. NOTH

Improviz515

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2 hours ago

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E mail

I want to open My E mail Account....and I get all this crazy stuff

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UCD invalid or channel unusable

I am experiencing daily modem resets in the morning between around 5:40 AM and 5:50 AM. My modem (Motorola MB8600) log shows repeating Critical Errors at this exact time, specifically "CMSTATUS:US_Diplexer_Mode_Change" and "UCD invalid or channel unusable". This indicates a command or maintenance ac

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Your Home Network

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Still not resolved for me! Saturday 12/13

Improviz515

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2 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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No, not yet. I had originally booked it for Friday December 12, 2025, or so I thought. Then, I got a text saying it was booked for the 11th but I had asked to be switched since I couldn’t get off from work and it was switched to the 15th but then sin

user_oq5imo

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2 hours ago

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Home security

A home security technician was supposed to come to put up my cameras

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@user_ru3hsj How did you call? I can't even get an actual person. I was on hold 4 different times for over 40 minutes, then I hear "We're sorry, due to a technical problem, we're unable to transfer your call at this time." Click. Beyond frustrating.

Improviz515

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2 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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@XfinityRay Still not resolved for me! Quit working on 12/7 around 4:15 pm PST. Nothing has fixed it. VPN, tethering to my phone's hotspot, deleting/re adding the account in Outlook, tried Thunderbird, changed Xfinity password, disabled 2FA on Xfini

Improviz515

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2 hours ago

to the conversation:

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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Still not resolved for me!

Improviz515

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2 hours ago

to the conversation:

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

Question

I feel the same way as you do. Yahoo Mail is full of ads that clutter up my inbox. If I was going to leave comcast.net mail it would not be to Yahoo it would probably be to gmail but I don't really like that one either. Outlook is what I

BestGram3

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2 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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Hello @user_8daevt, thank you for your comment. Can you provide more details on what is happening with your email? Are you getting an error message when trying to log in? If so, what is the error message? You can access your email by going to https:/

XfinityMarshante

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2 hours ago

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E mail

I want to open My E mail Account....and I get all this crazy stuff

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Comcast is about to lose me as a customer. I shouldn't have to reset the modem and do this song and dance because YOU changed something Comcast!!! I'll be switching back to my own modem now to avoid your horrible excuses and support. YOU changed some

TommyToms

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2 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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I thought I was clicking a link to preview what Yahoo Mail looked like, but no. I am not stuck at Yahoo Mail. I don't care for it. It is cluttered. I want my old Xfinity/Comcast email back.

BestGram3

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2 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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what happened???? please help me get my e-mail back

user_8daevt

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2 hours ago

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E mail

I want to open My E mail Account....and I get all this crazy stuff

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Apple TV won’t connect on xfinity boxes

I can’t access Apple TV on xfinity boxes

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X1

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EricN Thanks for reaching out! We have been alerted that access to Xfinity Email via 3rd party applications is currently offline. Our engineering team is working on the issue, and we hope it's fully resolved soon. In the meantime you can access your

XfinityMartyR

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3 hours ago

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email will not load via mobile apps/outlook when on wifi - server error

I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con

Question

Hey there, user_92q5d9! We are following up with you to check how everything went after your appointment. Let us know if you have any additional questions.

XfinityNatalie

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3 hours ago

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Land line is dead

Even when I plug a phone directly into the modem. The phone does not light up so I assume it's disabled. I have restarted the modem several times.

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