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Bluetooth no sound
Whenever I hook my Bluetooth to my vehicle there is no sound on the vehicle but it doesn't play on my phone either and that's in both my vehicle so I know it's the phone
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Devices
Yep, exactly, that’s how we’ve narrowed it down to the internet through the modem/router. I also noticed everyone I see tweet about the issue happens to be in California, so it would not surprise me that all of us are hitting that same server in the
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
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Subpar equipment
Has anyone else had the issue of their X1 Modem/router randomly going out for no apparent reason other than poor manufacturing/programming? I moved to a new house 5 years ago and it almost seems like a yearly event now where all of a sudden, my X1 gateway just stops working. Of course, Xfinity wants
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Your Home Network
Request for Xfinity Account Ownership Transfer
Hello Xfinity Support, I would like to transfer the ownership of my Xfinity account from the current account holder to myself. Could you please guide me through the process and let me know what forms or documents are required to complete the transfer? Both the current and new account holders are ava
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Customer Service
Request to Transfer Xfinity Account Ownership
Hello Xfinity Support, I would like to transfer the ownership of my Xfinity account from the current account holder to myself. Could you please guide me through the process and let me know what forms or documents are required to complete the transfer? Both the current and new account holders are ava
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Sign-In and Account Management
Request to Transfer Xfinity Account Ownership
Hello Xfinity Support, I would like to transfer the ownership of my Xfinity account from the current account holder to myself. Could you please guide me through the process and let me know what forms or documents are required to complete the transfer? Both the current and new account holders are ava
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Also, I should ask, in general, is AXS TV still part of the channel lineup when viewed using the X1 boxes? Is this service area dependent? I have really enjoyed many of the live music videos that were featured on AXS TV in the past and I'm hoping I c
Xfinity Stream on Roku Ultra : AXS TV channel
I recently ditched my old Xfinity Cable TV XG1v4 DVR and am now going all internet TV using the Xfinity Stream App on my Roku Ultra. I have the Xfinity TV Premium channel lineup (which I think includes pretty much all channels). One channel I am missing is the AXS TV channel. Doing some research, I
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@user_i2k4ag If you're not able to get your Apple TV subscription activated through the subscriptions portion on our website we can jump in to help. Please send me a DM with your first and last name along with your full-service address, and we can ge
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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Email folders disappeared from navigation but still exist on IMAP server
More than 20 email folders suddenly disappeared from my Xfinity webmail folder navigation. The folders and emails have NOT been deleted. Xfinity still sees the missing folders in the search folder selector, and when I select a missing folder and search it, Xfinity successfully returns the emails sto
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Customer Service
Thank you for reaching out. I do apologize @user_5k5zpn , but Xfinity does not provide or ship home telephone handsets as part of Xfinity Voice service. When you add Xfinity Voice, the monthly charge covers the phone service itself, not the physical
Home phone
When you sign up for a home phone and add that to my current plan, does the monthly payment also include a phone? And does Xfinity ship that?
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Greetings, @user_w1ph81! Thank you for taking a moment out of your busy day to leave a post on our community forum. I'm so sorry to hear of your loss, and even more sorry this has not been taken care of yet, but you have definitely come to the right
Fire and equipment
So, my place caught fire 06/12. I called comcast to cut off the following week. I got a bill, so I called back at the end of June I was informed I still owed but billing is in advance, but whatever. Then I get another bill for August. I call and the lady was so helpful she said Xfinity should not ha
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user_j57yrq Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign
Issues with mobile account
Hi, I’m reaching out because I tried talking to customer service today and I’m still really frustrated with a few things going on with my account. When I signed up for Xfinity Mobile, I purchased 3 phones and 2 Apple Watches. The rep at the store told me everything was on a 24 month payment plan. I
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Home phone
When you sign up for a home phone and add that to my current plan, does the monthly payment also include a phone? And does Xfinity ship that?
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Accessibility
Hello @user_80b4t1, thank you for taking the time to leave a post. Thank you for bringing this to our attention. I can certainly understand your concern, especially with the line having remained unburied since your installation. We'd be happy to look
Cable Line Burried
We had Xfinity installed in December 2025. The installation person said they would put in a ticket to bury the cable line. We have not had anyone come or even schedule to do so. Please advise
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@Dupontnick Thanks for reaching out. I’m sorry for any inconvenience you’re experiencing with your service. You’ve reached the right team. We can help with your Xfinity service concerns and work toward a resolution. I work from home too, so
Desperate situation
I have now devoted some 4 days to long conversations with Xfinity staff in an attempt to re-establish our internet connection. We have made absolutely no progress. Each representative starts from scratch, seemingly unaware or uninterested in the long saga that has preceded the latest call. I would l
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Thank you. I really appreciate you reviewing this because I’ve been getting completely conflicting information from multiple Xfinity representatives, and I have screenshots documenting every interaction. My main goal is to have my service restored an
Conflicting Billing Information, Service Suspension & Request for Immediate Resolution
I am requesting escalation to Xfinity’s Corporate/Executive Customer Relations team regarding an unresolved billing and service issue. I have documented multiple interactions with Xfinity representatives in which I was given conflicting information regarding payment arrangements, Promise to Pay opti
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Fire and equipment
So, my place caught fire 06/12. I called comcast to cut off the following week. I got a bill, so I called back at the end of June I was informed I still owed but billing is in advance, but whatever. Then I get another bill for August. I call and the lady was so helpful she said Xfinity should not ha
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Billing
Sorry, where exactly is the DIRECT MESSAGING ICON? Thank you
Need help with Resolving costs paid out to to TECH error
We have been an XFINITI / COMCAST customer for 23 + years. We paid an average of $400 per month for our TV cable and internet. We called XFINITI on the phone and they suggested we turn in 4-5 of our boxes and STREAM instead in those lesser used rooms/tvs. What happened is that they changed my wife f
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Schofield27 Have to tried to see if they were just listed as hidden for some reason, and tried to un-hide them. Let me know if this works to get them back to the main folder navigation for you: To restore folders back to the main folder navigation in
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Email folders disappeared from navigation but still exist on IMAP server
More than 20 email folders suddenly disappeared from my Xfinity webmail folder navigation. The folders and emails have NOT been deleted. Xfinity still sees the missing folders in the search folder selector, and when I select a missing folder and search it, Xfinity successfully returns the emails sto
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