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Hi @war18! First, thank you so much for taking such wonderful care of your grandmother. Because standard customer service can't see or touch these promotional balances, you will want to reach out directly to our dedicated Xfinity Incentive Team. They

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xfinity support

I was issued a 300$ virtual mastercard, I am the caregiver for my grandmother and she has no idea about technology so I had it sent to me. It worked for 2 transactions for a total of around 75$ now when I try to use it on any retailer it wont get accepted nor can I check the balance anywhere online.

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Xfinity Streaming App DVR

On my Samsung TV I am not able to fast forward my recorded programs. When I press the forward arrow it instantly stops and goes back to the beginning of the recording..

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I’m getting the error message TVAPP-00382 and my DVR will not fast forward without crashing. Any ideas? I just tried a new DVR box and still not working

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Error TVAPP 00381

I also get error message TVAPP 00281 when I try to stream live tv. I have restarted my internet gateway but this didn’t fix the problem.

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@user_e31eb9_Robin_ I can't say for sure, but since you're moving @comcast.net accounts to Yahoo! Mail the limit may not apply.  You're not losing your @comcast.net email account, just moving it there.  This would probably be a good quest

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2 hours ago

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Trying to delete empty email account that I don't want to migrate to Yahoo. How?

Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro

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xfinity mobile coming up short

I used to have a Xfinity voip land line I hardly used but I was paying close to $30/month. when I called to cancel that line in May 2025 Xfinity told me instead of canceling they could port the number to mobile, give me free Samsung a26, and bill will be lowered to about $4/monthly . this was all ve

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Hello @user_ckr92, and please accept our sincere condolences for your loss. We completely understand how frustrating it is to deal with ongoing spam, especially during such a difficult time. The reason typical online instructions fail is that Xfinity

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how to stop Xfinity e-mail account?

The holder of the account has died, is no longer a Comcast subscriber, and it's time to terminate their Xfinity e-mail account, which is just receiving spam now. There are MANY online requests for instructions on how to do it, with answers by allegedly knowledgeable people, and none of their methods

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Thank you for reaching out. To help narrow this down, are you experiencing this issue when searching for emails through the Xfinity Connect web portal, or are you using a third-party email application such as Apple Mail or Microsoft Outlook? Knowing

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The search feature of xfinity email is not returning proper emails, it only appears to return a list of emails I sent or random emails.

Log into xfinity email on Chrome or Edge. Log into xfinity email - https://login.xfinity.com/login Go to email do a search by someone's name the search returns emails that i have sent, not all emails with that person's name. It shows search for all folders. If i then search in Inbox, it lists a bunc

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Error code ram-03012-2

Thus tv box has been freezing up and throwing error codes all week please help

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I was told by an Xfinity rep 10 days ago that the dispute would be over within a week. Still waiting. I like your service and would prefer not to leave, so get it done. 

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NFL network

I’ve been an Xfinity customer for 35 years plus. I pay over $360.00 a month for maybe 10/12 channels that I watch, nfl network being 1 of them. You and the NFL, billion dollar companies, arguing over dollars, are preventing me from access to NFL channel. You and the NFL need to get your stuff togeth

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Complaint

I just experienced the worst customer service from xfinity mobile. The SUPERVISOR hung up on my call. He refused to help. And then hung up.

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I greatly appreciate the information @user_5l27q7. With everything checked, it will be best to wait for the service technician that is scheduled. Within the Xfinity App, you may be able to review the pending appointment and reschedule sooner if neede

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All in-home services drop multiple times a day

All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i

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Greetings, joblingm! Thanks for reaching out to us with your trade-in mobile issue. We understand how important it is to ensure you receive the best value. Not to worry! You have reached the right team to look into this for you. To access your Mobile

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dispute over $200 savings on no trade-in required not being honored

Briefly, online pages says you get $200 off with no trade in when replacing a phone, it initially gives it to you but on the next page it takes it away if your line is a regular line (not premium as I now understand), but it doesnt tell you its doing that and it doesnt explain why the discount disap

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