Xfinity Community Forum

Hello @HaveYouTriedRestarting, and thank you for reaching out here on our Xfinity Community forums. We appreciate you taking the time to explain everything you’ve already encountered with the Peacock activation. We understand you’re looki

XfinityCliff

commented

7 hours ago

to the conversation:

0

H

Recurring Peacock Activation Defect (PPG_0017) — Request for Technical Escalation and Customer Support Accountability

I'm experiencing the same Peacock activation failure reported by multiple Xfinity customers, including those in this thread: https://forums.xfinity.com/conversations/customer-service/peacock-activation-loop-error-same-as-all-these-other-posts/69e12356da54c56f605b6142 This is not an isolated complain

Question

Hey @user_c877lj, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist troubleshooting some settings on your iPhone. We only provide basic troubleshooting support such as checking settings a

XfinityDemitrius

commented

7 hours ago

to the conversation:

0

U

Messaging

“I have an iPhone 18. I cannot send text messages to Android phones. My messages show ‘Not Delivered.’ I can receive messages, but I cannot send them. Please check my cellular line, SMS/MMS settings, and network provisioning.” Ask them to refresh or reprovision your line.

Question

user_sf4i1z I’m sorry you’re having trouble getting through the verification process. Are you trying to access the Xfinity website? Or Xfinity App? When the code is sent to your phone, are you receiving the code but getting an error when

XfinityDilary

commented

8 hours ago

to the conversation:

0

U

Verification

When a code is sent to my phone, I can’t verify who I am

Question

Hello @user_awvool, and thank you for reaching out here on our Xfinity Community forums. After being with us for more than 20 years (thank you 😀,) we can understand why you’d want your Platinum membership status corrected, and why it would fee

XfinityCliff

commented

8 hours ago

to the conversation:

0

U

Membership

Hello I have been trying for two months to get membership status back to platinum as it was downgraded from platinum to gold due to an error on company end - I have now open 4 tickets to rectify this but Inhave not had a return response I have been a member for about 20 plus years

Question

Hey @user_fin7gh, thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity Video services. What premium channel and service are you looking to acquire?

XfinityDemitrius

commented

8 hours ago

to the conversation:

0

U

Changes to my account- poor customer service

I have been trying for 2 1/2 hrs on chat to change my services. I talked to three people and was disconnected all three times. With the second person I talked to, I made it all the way to accepting the changes, and I went back to tell the rep and she had disconnected me. Each of those reps came up w

Question

Hello @user_qqgavh, and thank you for reaching out here on our Xfinity Community forums. We’d be happy to help get some clarity around the Peacock access included with your community. Since you mentioned your HOA advised that Peacock is provid

XfinityCliff

commented

8 hours ago

to the conversation:

0

U

Peacock is not accepting my email address.

I previously had Peacock paying on my own. I recently found out that my HOA is providing Peacock to me free of charge. So I went ahead and canceled my Peacock personal account. When I go in to set up my Peacock account with the link that Xfinity sent me, my email address is not accepted, and there i

Question

Good evening @Brscmill13! I understand that this is not a request to replace the ONU with a customer-owned modem. You want to keep the Xfinity ONU and connect your personal router. We can help with this process. There are a few account and provisioni

XfinityAldrik

commented

8 hours ago

to the conversation:

0

B

Request for Customer Owned and Managed router (COAM)

I have fiber optic service to my house terminating into an EPON ONU/ONT. I am having a very difficult time finding someone to help me change my account to reflect a "Customer Owned and Managed" router (COAM). I have my own router I want to use to manage the wifi in my house instead of the Xfinity su

Question

U

Messaging

“I have an iPhone 18. I cannot send text messages to Android phones. My messages show ‘Not Delivered.’ I can receive messages, but I cannot send them. Please check my cellular line, SMS/MMS settings, and network provisioning.” Ask them to refresh or reprovision your line.

Question

•

Customer Service

8

1

0

H

Recurring Peacock Activation Defect (PPG_0017) — Request for Technical Escalation and Customer Support Accountability

I'm experiencing the same Peacock activation failure reported by multiple Xfinity customers, including those in this thread: https://forums.xfinity.com/conversations/customer-service/peacock-activation-loop-error-same-as-all-these-other-posts/69e12356da54c56f605b6142 This is not an isolated complain

Question

•

Customer Service

9

1

0

U

Changes to my account- poor customer service

I have been trying for 2 1/2 hrs on chat to change my services. I talked to three people and was disconnected all three times. With the second person I talked to, I made it all the way to accepting the changes, and I went back to tell the rep and she had disconnected me. Each of those reps came up w

Question

•

Channels and Programming

10

1

0

user_9eobjj, thank you for reaching out. I'm sorry to hear you had issues accessing the smartwatch coupon. I'm also sorry to hear you didn't get the help you expected when reaching out about this issue, as well as other issues in the past. I'll be gl

XfinityVianney

commented

8 hours ago

to the conversation:

0

U

Complaint

While trying to access the Platinum membership benefit of $299 off a smartwatch, I was constantly waiting for help while also getting moved around and being asked the same questions over and over with no resolution. Almost every interaction I've had with customer service since starting with Xfinity

Question

U

Why did my xfinity bill jump from $50 to $70/month

Why did my xfinity bill jump from $50 to $70/month? I’m a PhD student and got the $50 plan/month. Why did my bilk suddenly jump to $70? I haven’t received any notification for this? At least give me a chance to cancel the service instead of suddenly increasing the bill. This is not acceptable.

Question

•

Email

8

0

U

Not getting symmetrical speeds

I upgraded to symmetrical 2 Gig and just activated my leased XB10 gateway. My FCC Broadband Facts label confirms my address is active for symmetrical service (2000 Mbps down / 2000 Mbps up), but my active plan in the Xfinity app and the assigned CMTS bootfile are stuck on the legacy 2000/250 profile

Question

•

Your Home Network

10

0

U

Verification

When a code is sent to my phone, I can’t verify who I am

Question

•

Customer Service

9

1

0

U

Changing audio setup to English

NBC football game is In Spanish. When I go to setting/audio set up/ audio track default it only shows Spanish. If I click on that, it reverts to audio setup. So i can’t change the audio to English on this one station

Question

•

X1

7

0

U

Membership

Hello I have been trying for two months to get membership status back to platinum as it was downgraded from platinum to gold due to an error on company end - I have now open 4 tickets to rectify this but Inhave not had a return response I have been a member for about 20 plus years

Question

•

Customer Service

11

1

0

U

@user_44ys0f when I go to setting/setup/audio setup it shows Spanish as the default audio track and when I press on that it goes back to audio setup. No sign of English as an alternative.

user_44ys0f

replied

8 hours ago

to the conversation:

0

U

voice language on tv is in spanish and not english

tried the menus on the cable box and the tv

Question

Hello @user_kb69wu, and thank you for reaching out here on our Xfinity Community forums. We can understand the frustration when the guide shows Star Trek, but you tune in and find completely different programming instead. H&I’s published sc

XfinityCliff

commented

8 hours ago

to the conversation:

0

U

Omega XL sports is overriding H and I

My program guide says Star Trek and they are broadcasting local women's soccer instead. Not getting what I'm paying for.

Question

U

Cancel Plan Please

I'm unable to cancel plan via app or website. I moved out of country. Account number is 5117 4250 7354. Thank you.

Question

•

Your Home Network

6

0

U

I don’t have a voice button on my remote. So what do I do then

user_44ys0f

replied

8 hours ago

to the conversation:

0

U

voice language on tv is in spanish and not english

tried the menus on the cable box and the tv

Question