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Cut cable
Cable has been laying g on road and neighbors yard for months. He accidentally cut it with lawnmower. I need a tech to restore internet asap. I work from home.
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Customer Service
I understand not wanting to mess with your setup as is, but it's not a matter of detecting a Comcast network, it's a matter of detecting your home Wi-Fi network specifically, which is going undetected if the Apple TV is using the Ethernet connection.
Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]
I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"] To
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ref1007 Not being able to access and manage your account using the online portal and app would be frustrating. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name
Account Error Messages
I'm unable to access parts of my Xfinity account. I have no problems signing in, but I keep getting error messages every time I try to go to Payments, Billing, or any page that has important account details. Most of the time, the error message is: "Something unexpected happened. Try refreshing the p
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Hey @user_4aca33, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Disney+ app. Are you using an Xfinity X1 set-top box to access the app or using your own third-p
I am getting a blank screen when trying to watch Disney+
We watch Disney+ most nights. After an outage today I get a blank screen when connecting to the Disney+ app. I am able to connect to other apps. The problem is only with Disney+. I have tried all the usual steps (restarted everything). Does anyone know how to fix this or how to get customer support?
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I used the Mail app on my iPhone with no issues. Last week, I received an iMap error directing me to enter my password. I tried re entering my password, deleting and reinstalling the Mail app. Nothing worked. I used Comcast’s email website on Safari
Email support
I can receive email on my iPad, laptop but not my iPhone. My iPhone stopped receiving email last week. Same account on all three devices but only two work.
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Now wifi
I can’t sign in on their phone number or the email I used to sign up for the account. What should I do?
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Customer Service
I’m also unable to connect my Nvidia Shield to my Xfinity gateway. Model Name: XB10 Vendor: Sercomm Corporation Revision: V1.3.B Firmware: SG417DBCT_8.5p12s6_PROD_sey
XB10 5 GHz WPA3-Transition Fails on 2 NVIDIA Shields; WPA2 Fixes Both
I'm posting this because I've now reproduced this with two separate NVIDIA Shield devices and isolated it fairly narrowly to the XB10's 5 GHz WPA3-Personal-Transition behavior. The short version: Both NVIDIA Shields worked normally with this XB10 for roughly the first 10 days after installation. The
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Now wifi
I can’t sign in on their phone number or the email I used to sign up for the account. What should I do?
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Customer Service
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Sign-In and Account Management
Request to waive a 100$ Technician Fee - Infrastructure Repair Misclassified as Installation
Hello, I am requesting an official representative review my account to credit a $100 installation fee that was incorrectly applied to my bill, and to verify an equipment return. A fire completely destroyed the exterior main drop line running to my house, causing a total service outage. A technician
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Customer Service
Discrepancy between Xfinity app showing phones unlocked and carrier lock:sim locked message on iphones
I recently activated two iPhone 17 pros. The Xfinity app shows the two phones unlocked but the two phones show carrier lock: sim locked message under iPhone settings. I’ve called Xfinity Mobile and also chatted Xfinity assistant the last two days and my issue is still not resolved. Can someone from
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Devices
@XfinitySeth I’m not going to disconnect the ethernet cable on my AppleTV 4k. It’s buried in an AV rack. The xfinity streaming app can determine if it’s connected to a Comcast network via ethernet or WiFi! The app can simply perform a t
Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]
I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"] To
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Awesome! I am glad to hear that you are back up and running @user_bjuywt. Happy watching!
TVAPP 00281
Hello, Can you reprovision my devices and/or modem? I have internet service and television, but cannot stream channels on any device. Thanks
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Yes - all confirmed.and we still have not received the $10 APPD
APPD $10 discount never came
After talking to 2 separate Xfinity Reps by phone and being told that my $10 APPD discount was applied, I still have not received it. It is well beyond 45 days. Actually well beyond 90 days. I still have not received the advertised autopay / ebill discount.
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user_7zhufm Hi there. I can understand why you’re frustrated, especially after having to contact us multiple times about the same billing issue and being told it had already been corrected. Seeing the $100 technician charge show up after you we
Customer service
This is the WORST company I have ever dealt with!! Customer service are most foreigners that try to talk around you and in circles, say 1 thing and does another! I started my service with them on September 11th but didn’t actually get it ”started” up and running until September 16th after they sent
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Upgrading the gateway for free
If I am on an essential plan, do i have to pay any additional costs for upgrading my gateway for free? And what gateway would i get if i upgrade for free?
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Your Home Network
Urgent Reconnection Help: Internet Essentials Account Disconnected by Mistake
Hello,I am an Internet Essentials customer and I need urgent help getting my service reconnected. My internet was suddenly disconnected because someone apparently placed a disconnect order on my account by mistake.My account is fully paid up to date, and all of my payments are current. I did not req
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Your Home Network
Hey there, @user_l7v00y, thanks for reaching out through Xfinity Forums regarding your internet services. I can see why you're frustrated, especially after contacting us several times about this. We want to ensure you are happy with your Xfinity serv
Internet service for streaming.
Every time I turn my tv on, I get asked to log in. Sometimes it lets me on other times it doesn't. I've called several times about the issue.Xfinity is the absolute worst internet provider. I tell everyone I know, to find another provider.
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My scheduled recordings are back.
user_1qbppq
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My scheduled recordings are missing
Here we go again. Northeast Florida. All of my scheduled recordings are missing on my tv and internet the app.
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