Xfinity Community Forum

Hi, @jbeh! We appreciate you reaching out about the October data usage. The Customer Security Assurance Team, CSA, are the ones that investigate data usage concerns. They are able to verify the data usage and ensure everything is good. You can call 1

XfinityRay

replied

6 hours ago

to the conversation:

0

U

Excessive and inaccurate data usage

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

Question

F

Hello. I don’t see a way I can add a screenshot here, but that option does not exist in the app. The only option is for name, password, and security mode. There is no option as (and other websites) have described. any other thoughts are welcome.&nbs

finkr41080

commented

6 hours ago

to the conversation:

0

1

F

Cannot split bands

I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new

Question

J

I also have had significant spikes since October with no changes in data usage whatsoever. All xfinity can tell me is that i am using too much data on specific days. Nothing has changed. How can this be escalated? There are so many of us with the sam

jbeh

commented

6 hours ago

to the conversation:

0

2

U

Excessive and inaccurate data usage

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

Question

HI there, @user_3pl0xh! Thanks for taking the time out of your day to reach out about the emails from Discord. We will get to the bottom of this! How do you get your emails? Do you visit our email website or Yahoo! if you have upgraded your email, or

XfinityRay

replied

6 hours ago

to the conversation:

0

Comcast email not receiving verification emails from Discord.

As the title. I was having this issue also from Steam verification emails. I was able to resolve that with phone support when they disabled filters (that I did not even have?) Unfortunately I have the same issue now with Discord. Discord requires an email code to make any account changes, and none o

Question

Hello @finkr41080, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you use a rented modem from us you would do the following:Xfinity App > Wi-Fi Tab > Wi-Fi Details >

XfinityChelseaB

commented

6 hours ago

to the conversation:

0

F

Cannot split bands

I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new

Question

user_hj3245 We do have free Peacock offers, so it is not a scam. If you are having issues, we would need to help look into what could be causing it. Most of the time, we find that customers use a different email address for the Peacock login. You onl

XfinityAmandaB

replied

6 hours ago

to the conversation:

0

U

Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t

Question

Thank you for your feedback. deezdrama. I would be happy to check your account with you and we can circle back here when we have concluded so other readers may benefit from the info. If you could please send a direct chat message with your full

XfinityThomasA

replied

6 hours ago

to the conversation:

0

U

Concern Regarding Suspicious Identity Verification Request

Dear Xfinity Support Team, When I applied for a mobile line, I was asked to provide my SSN and date of birth, after which I received an order number. Subsequently, I received an email requesting additional identity verification. However, upon clicking the link provided in that email, I was redirecte

Question

U

Same problem here,,, called xfinity,,, pass from one agent to another,,, nothing,,,, I don’t think it’s really free,,, they just want us customers to think it is,,, due to their high rates

user_hj3245

commented

6 hours ago

to the conversation:

0

1

U

Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t

Question

Thank you, user_ieu956! We appreciate your feedback!

XfinityDilary

replied

7 hours ago

to the conversation:

0

U

Hidden charges

A few months ago, I received a promotion from Xfinity. A representative called and explained that it included a free mobile device and two years of free service. However, after a few days, I started seeing charges for the mobile service. I requested to cancel the service, and then I noticed charges

Question

U

Upgrade to newest modem

Would it be possible to upgrade my XB7 modem to the newest XB8 or XB10 modem? I would benefit from the 6hz band for faster wifi speeds. I use Eero Pro 6E wifi extenders. Shipping would be great. Thanks!

Question

•

Your Home Network

2

0

user_n0hc9y I would try using our Xfinity app to do the activation. Let us know if you're still having issues with this as my team is here to help.

XfinityShawn

commented

7 hours ago

to the conversation:

0

U

WiFi gateway flashing yellow light

I’m a new user who signed up today, but I can’t get the blinking yellow light to stop after plugging it in and connecting to either one of my two coaxial outlets. We have never used this xfinity tv or internet at this address, so I’m not completely sure the cable signal is coming into the house. Is

Question

My complaint is that I continue to find a particular email sender in my spam after repeatedly selecting “not spam” from the available menu.i have read the previous thread about this issue and the various solutions are far above my comprehension. It s

vkwolfe

replied

7 hours ago

to the conversation:

0

Prevent email from going to SPAM

Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent

Question

U

You need to call Xfinity mobile and tell the agent you never got your phone and they need to open the investigation request- Xfinity mobile not regular

user_pbgq8j

replied

7 hours ago

to the conversation:

0

U

Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged

I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir

Question

U

@XfinitySeth Thanks for your response. This was just awareness for Xfinity userrs not to accept offers whithout reading the agreement and also for Xfinity to improve their communication towards it's customers. It's not ok to have these type of commu

user_ieu956

replied

7 hours ago

to the conversation:

0

U

Hidden charges

A few months ago, I received a promotion from Xfinity. A representative called and explained that it included a free mobile device and two years of free service. However, after a few days, I started seeing charges for the mobile service. I requested to cancel the service, and then I noticed charges

Question

U

sent to collections but have transcript from 3 different agents saying it's taken care of, but it wasn't and my credit is now effected

I unfortunately switched providers and I regret it for many reasons. I am struggling financially and the other provider promised to save me money. They lied and also their service is subpar to yours, they have admitted their towers in my area are falling apart and their tech suggested I just cancel

Question

•

Your Home Network

2

0

4ukathleen Ah, okay! We can help. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New message" (pencil and paper) icon&

XfinityMartyR

replied

8 hours ago

to the conversation:

0

Can't get a response to my cancellation request

I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.

Question

Xfinity's "schedule callback" feature is broken. The chat is just repeated robotic answers. Calling the voice number doesn't pick up. Please have a live human call me or email me so that I can cancel service, otherwise I will have to drive 40 miles a

4ukathleen

replied

8 hours ago

to the conversation:

0

Can't get a response to my cancellation request

I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.

Question

The property is vacant.

4ukathleen

replied

8 hours ago

to the conversation:

0

Can't get a response to my cancellation request

I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.

Question

Accepted Solution

4ukathleen We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, is there any particular reason yo

XfinityMartyR

commented

8 hours ago

to the conversation:

0

3

Can't get a response to my cancellation request

I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.

Question

Accepted Solution

Can't get a response to my cancellation request

I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.

Question

•

Customer Service

5

1

0