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You are indeed paying those services, we just make it easy by allowing you to pay for those subscriptions through Xfinity. Is it possible that someone in your household may have downgraded the service? If you head to disneyplus.com/identity/login, yo
Commercials
Why did Xfinity start airing Commercials on Prime, Hulu and Disney on October 1st
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@Iamjose I can take a look at the account at a closer look to see. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "
bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
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Thanks for your answer XfinityJanelle !! Indeed, I read on Reddit that there are malicious attempts disguised as these "collection" notices. Naturally, it’s concerning that the sender appears as "Xfinity Assistant," which leads one to assume the not
bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
Question
shadowskill12 Thanks for reaching out to us here for help with cancelling your appointment today. I can certainly help you with getting it cancelled. I'll need your account information in DM to get it cancelled for you. Can you send us a direct
Please cancel my appointment
I no longer need the appointment for 10/18 at 9-11am i will not be home so please do not dispatch technician to my address.
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Hello, @user_jspjpb Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper)
My phone is off I was on payment plan
Not sure what is going on I paid my arrangement that was directly out of my account I called all day and yesterday confirming my payment arrangements to make sure my account was secure I have numerous emails stating the fact my Was shut off and shut back on then people lied to me and told me it was
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I get paid the 3rd week of every month This does not work I will always be late It has to be the 4th week I am a good customer I just paid a payment. 16 days ago
Due date change
The 16th does not work for me The end of the month is better I just paid a payment 16 days ago Now its going to be late It is not going to wor
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My monthly bill is getting way to high
Are there any promotions? I way have to look else ware for the entertainment experience
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Billing
Due date change
The 16th does not work for me The end of the month is better I just paid a payment 16 days ago Now its going to be late It is not going to wor
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Billing
Not really, I don’t pay Hulu and others every month I pay Xfinity. Now they are getting paid by advertisers and my rate did not go down. Furthermore if I don’t want commercials I am guessing I will be paying a higher rate to Xfinity.
Commercials
Why did Xfinity start airing Commercials on Prime, Hulu and Disney on October 1st
Question
XFINITY has awful customer service. My account was canceled and equipment returned 6/29/26 and they continue to threaten to end my service when I have had another provider in place since 7/1/26. i am ready to file an a a complaint report to FCC and m
Cancellation
Hello, I am requesting immediate cancellation of all services on my Xfinity account. I have repeatedly attempted to cancel online, but the website provides no functioning cancellation process. I do not want a callback, retention offers, or a change of plan. Please have an official Xfinity representa
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Soggy_sandwhich666 our team is here for you. Please feel free to send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conv
Membership Benefits Error Message All Day
All day today I was having trouble with the Xfinity Membership Benefits page to redeem the new benefits. I was getting an error message when clicking redeem that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This was happening on
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Hello @user_nlbj7b we can help by taking a closer look at your account and all service options. Please send us a direct message that induces your name and service address when you have a chance. To do so, click on the chat icon located at the top rig
Request for Existing Customer Internet Promotions
Hi, I'm currently paying $110/month for my 1200 Mbps internet plan, but I don't need that much speed. I checked the available plans in my account, and the 500 Mbps plan is listed at $85/month. However, I've noticed that Xfinity offers lower promotional prices to new customers. As an existing custome
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user_rga4y6 Thanks for reaching out to us about the device being delivered before the service start date. That certainly isn't what we wanted to happen, and I'm happy to help with any concerns. Do you know if the device was picked up by anyone, and p
Delivered too soon
I set up new service for Internet at the house. I’m moving into In a week, but I don’t live there and it was already delivered
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Good morning @user_8kw4no, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry that you have not received an invitation for your fourth email to be migrated to Yahoo. Invitations
Email Migration
I have four active Comcast.net email accounts. Three were migrated to Yahoo Mail in January 2026, but my fourth account has not received an invitation or notification. Note that two of the accounts received an invitation, the third did not. I use all four accounts regularly. The fourth account still
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Connection issue
A new router won’t connect with my Hydrawise sprinkler controller
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Your Home Network
Good morning @user_fmhdwk, and thanks for reaching out to us on the Xfinity forums with your question, I hope this message finds you well. You have come to the right place for assistance with this issue. Could you please send our team a direct m
Cancel Netflix & AMC+
I’d like to cancel Netflix being billed through my account and also cancel the subscription for AMC+ that shows on my bill, we never requested AMC+
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This has been a known issue for WEEKS and the Xfinity engineers apparently have no solution. It only occurs when you're trying to watch a program that is being actively recorded. Once the whole program is recorded, navigation controls function proper
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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user_kb1lx9 Did you do easy enroll when ordering services that bypass' the need for a credit check, and requires a $25 deposit? Not sure what the other $100 would be for though if you did. Let me review the account to see why it's showing $125. I'll
XfinityEricB
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Deposit assistance
I am a new customer who successfully linked a checking account to AutoPay at signup, but a $125 deposit was still added to my billing statement.
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