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I have found when I move from unsecured WiFi with VPN to another area, Xfinit gives the IMAP kiss of death. Xfinity will apologize and do nothing (frequently mentioned in the past few years - first time I had the problem was in 2023 in another countr
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Thank you for reaching out @user_cluqce I am sorry for how your experience has made you feel. Since the appointment was canceled with your permission, the time slot may have been offered to anyone who may have been on the waitlist. Have you tried sig
make a complaint
My internet went out yesterday and when I called customer service they said someone would have to come out since it does not appear on line and it would be the 29th (6 days). I explained that I work in healthcare from home and need my internet for this purpose. After a lot of escalation I was given
Question
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Xfinity Stream Website
user_45mid4 Welcome to our community forum! Thank you for letting us know about the cable in your driveway so we can open a ticket for the technicians in your area to raise it back up. Please send a direct message to Xfinity Support by clicking the c
Phone number to speak to a live person
I need to speak to a human being about my service problems not to a robot that doesn't fix my problem I am paying for internet service from you and I don't have any service so please provide me with a phone number for a human
Question
Message sent to xfinity support
Unlink peacock
Xfinity acct closed down but peacock acct shows it is still linked. Customer support for both say it's needing unlinked from the other. Continue to send me in circles
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I am sorry to hear that. Is this also happening at the same time of day and on the same program?
Weird TV program behavior on different household TVs
The past two mornings at about 8:00 am when trying to watch news on channel 1115 on the den TV (connected to X1 DVR cable box), after 3-4 minutes the program would freeze, unfreeze, freeze, unfreeze, every few seconds like it was stuck in a loop. No other channels I checked were exhibiting this beha
Question
user_a2jtyp Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand how frustrating it would be to try and clear something off your credit and our team is more than happy to take a look and see how we c
COLLECTIONS
I have been sent to a collection agency and it is now on my credit. I have sent letters to the collections agency offering to pay it in full if they remove the collections from my credit report. They never respond. I thought I could send Xfinity a letter or fax since I want everything in writing to
Question
Well, the freeze and looping behavior showed up again this morning on that same channel on the TV connected to the cable box. It unfroze when I switched to another channel and then back to 1115.
Weird TV program behavior on different household TVs
The past two mornings at about 8:00 am when trying to watch news on channel 1115 on the den TV (connected to X1 DVR cable box), after 3-4 minutes the program would freeze, unfreeze, freeze, unfreeze, every few seconds like it was stuck in a loop. No other channels I checked were exhibiting this beha
Question
Cable line fell in my driveway need truck to come out to pull and tie it back up
Phone number to speak to a live person
I need to speak to a human being about my service problems not to a robot that doesn't fix my problem I am paying for internet service from you and I don't have any service so please provide me with a phone number for a human
Question
@Josh6610 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service a
Ongoing billing issues
I have been dealing with being over charged for a phone since June. I habe spoken with 5 different people from xfinity and the last one seemed to resolve the situation. I was told that I would receive a credit each month to offset the charge for the phone. I only received the credit once or twice. T
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
make a complaint
My internet went out yesterday and when I called customer service they said someone would have to come out since it does not appear on line and it would be the 29th (6 days). I explained that I work in healthcare from home and need my internet for this purpose. After a lot of escalation I was given
Question
Moved from Email forum
COLLECTIONS
I have been sent to a collection agency and it is now on my credit. I have sent letters to the collections agency offering to pay it in full if they remove the collections from my credit report. They never respond. I thought I could send Xfinity a letter or fax since I want everything in writing to
Question
Ongoing billing issues
I have been dealing with being over charged for a phone since June. I habe spoken with 5 different people from xfinity and the last one seemed to resolve the situation. I was told that I would receive a credit each month to offset the charge for the phone. I only received the credit once or twice. T
Question
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Plan
Don't feel like the Lone Ranger. There are many of us in the same predicament. Is this connected with Comcast's long time inability to provide a workable email system with Apple Mail? There are some emails floating around about Xfinity forcing
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question
I’ve been having the same issue off and on for months now. Usually disconnecting from wifi fixes it for a couple hours but now I just keep getting this error “ Cannot Get Mail The mail server "imap.comcast.net" is not responding. Verify that you have
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question
make a complaint
My internet went out yesterday and when I called customer service they said someone would have to come out since it does not appear on line and it would be the 29th (6 days). I explained that I work in healthcare from home and need my internet for this purpose. After a lot of escalation I was given
Question
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Customer Service
@user_a8g4rv, Thank you for reaching out to Xfinity Support. Here is the information you requested: To complete a direct payout plan for mobile with Xfinity, follow these steps:**Eligible new line:** Bring your own compatible device and switc
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Process for direct payout plan
I am looking for process on how to complete the direct payout plan with Xfinity after recently switching from ATT to Xfinity. Under plan, Xfinity was to pay off up to $500 of my remaining iphone bill. I now have the confirmation that I paid off. How do I submit for reimbursement?
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