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I whole heartedly agree! I am considering Verizon which still carries these channels and prices are not any higher
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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user_0wo1cc, I'll be glad to help review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. O
Bill adjustment Customer Support?
Acct: [Edit: Account Number Removed] My bill was $70 two months ago when I switched plans, now it's $80. see plan options - the upgrade plan is $70. and why is it so difficult to find "customer Service"? I tried to resolve this with the 'chat', though it could not answer the most basic question! Tha
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I think that Xfinity needs to rethink their model, as losing a network is just going to cause more people to cut the cord, especially those that were already on the edge. Weigh that into your negotiations, as I am one of them. Give me a break that th
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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@XfinityFrank I am having this same issue right now. I have added the affected address to my address book (they weren't in it before), if that doesn't work how do I contact the comcast security team so they can unblock the addresses? thank you
Accidentally reported phishing
Hello! I was moving about 20 legit messages from my inbox to trash and accidently hit the button "mark as spam and report as phishing." Oh no. These were addresses that I want to keep as safe senders - some very important ones! What do I need do to get these addresses back as safe sender? Thank you!
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@XfinityMelinda Darn copycats........
System outage
WiFi is out. There is no phone number Can't log in, no WiFi. What gives? Do I need to go elsewhere? In mchenry county illinois
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@XfinityAlyssaA any update for me? Still without services.
FINAL ESCALATION: 3 Weeks of Service Failure
To Whom It May Concern, I am a loyal customer of 10+ years writing to express my extreme frustration regarding a smart watch activation your team has failed to resolve for over three weeks. My 11-year-old son is currently without a working device due to your team’s incompetence, which is a significa
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Moved here.
Bill adjustment Customer Support?
Acct: [Edit: Account Number Removed] My bill was $70 two months ago when I switched plans, now it's $80. see plan options - the upgrade plan is $70. and why is it so difficult to find "customer Service"? I tried to resolve this with the 'chat', though it could not answer the most basic question! Tha
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Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
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X1
Hey there, thanks for reaching out through Xfinity Forums, @user_9j35he. Sorry to hear you are having the same issue. Is your device up to date as well as the app? What device are you using?
Xfinity home app not connecting
I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still
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Hi @user_cb5d5d, thank you for posting on our Xfinity Forum community page! Sad to see that where you are moving to is out of our footprint. We'll be happy to assist you with your request, but for clarification, what type of phone are you speaking of
Cancel service
I need to cancel my WiFi and I moved and it is not covered in my area. Can I still keep my phone that is attached to my Xfinity account?
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@user_pwlu47 Please send us a Direct Message with your full name and street address. To start a Direct Message: Click "Sign in" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pe
No Peacock Rewards offer showing on Rewards page
I am a Platinum Xfinity member, and am eligible to receive the Peacock Premium for free. When I go to the Rewards page, there is no offer for me to redeem. How do I redeem and activate this offer as a Platinum Xfinity member? Thank you.
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user_66p83d Thank you for stopping in for help with internet promotion options! We are always happy to help make sure you have the best promotion. Have you already checked out our offers online? If you have and did not find any that fit your nee
Internet charges
Hello, i was looking to upgrade for better internet speed but ended up for $100 a month for the same speed. I was paying $50 a month for the internet. could you look into it asap. My email is [Edited: Removed private information] and phone number is [Edited: Removed private information]. Thanks [Edi
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Cancel service
I need to cancel my WiFi and I moved and it is not covered in my area. Can I still keep my phone that is attached to my Xfinity account?
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Sign-In and Account Management
Yes, it is making me purchase a plan. Is there a way to add the reward to my account for me to redeem?
No Peacock Rewards offer showing on Rewards page
I am a Platinum Xfinity member, and am eligible to receive the Peacock Premium for free. When I go to the Rewards page, there is no offer for me to redeem. How do I redeem and activate this offer as a Platinum Xfinity member? Thank you.
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@user_3io4us Cannot send or receive email due to mailbox being at capacity. She tried to delete thousands of emails, but keep getting a pop up window saying I can’t delete because mailbox is full Start by deleting a few emails at
Cannot receive email because my mailbox has reached capacity, but it won’t let me delete emails to free space
Cannot send or receive email due to mailbox being at capacity. She tried to delete thousands of emails, but keep getting a pop up window saying I can’t delete because mailbox is full
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Hey there, user_37m3a4! Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Com
Scripps dispute
Since we are no longer receiving CBS, I would consider this a good reason to leave Comcast. The 3 basic networks should be guaranteed above all else! We are long time customers and pay way too much for this kind of disruption. This seems to have little to do with tue price we pay and everything to d
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Hi there, @user_k42276! Thanks for taking the time out of your day to reach out about Shop LC. I am not seeing any changes to the station. It should be on channels 151, 1093, and 1096. Are you seeing a specific error message or code when you try to t
XfinityRay
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8 hours ago
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What happened to shop lc?
Why can't I find shop lc on my TV lately?
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