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I ended my service, paid balance, and returned equipment. I am being messaged by a debt collection agency. Why is this the case and is it a scam? I made sure to pay my balance and return my equipment directly to a Xfinity store.
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Customer Service
Accepted Solution
How can I reset the channels on my cable boxes?
How can I reset the channels on my cable boxes? There are new channel numbers to pick up.
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X1
Internet randomly dropping
My internets been in my rental home for 3 months now and sporadically is dropping while I’m working from home now. Never had this issue since I moved in and got told on the mobile app the troubleshooting found service issues with the internet too but they said professionals are required to come to c
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Your Home Network
Duplicate accounts
I am being overbilled and got set up with two duplicate accounts for some reason
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Plan
Network enhancement
Hello, What is the update on the network enhancement messages I have been receiving for the past few days ?
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Customer Service
You may need to enable private messaging @user_b0debd. Go to your profile dropdown menu(click profile picture) and select profile settings. Scroll down and make sure this box "Opt Out from Direct Messaging" is unchecked. This should allow you to see
Sim
Sim inserted and phone was working fine. Called for xfinity to correct their faulty billing and ended up being directed to download esim card. Told her already have sim inserted " yes mama. I know please just follow my directions. I did and now phone cant call or text spent four hours on line and st
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@spring162 Are you able to go to https://connect.xfinity.com/ in a web browser and login to your email on your iPhone?
Hacked and now iphone email not working
My email was hacked and hacker had rerouted all email to their account. I figured that all out, changed my password and got rid of the rerouting but I cannot get my email to work on my iphone. It keeps saying the username and password is incorrect. I have entered username/password that work on my de
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Nope see nothing of the sort in the top right corner
Sim
Sim inserted and phone was working fine. Called for xfinity to correct their faulty billing and ended up being directed to download esim card. Told her already have sim inserted " yes mama. I know please just follow my directions. I did and now phone cant call or text spent four hours on line and st
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How do i retrieve messages for landline
voice readable voicemail
when i log into my xfinity voice online. i am unable to see call history or set up voicemail settings. it says to contact customer service.
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I've tested with the firewall set to Custom (down from Low), and the issue persists. At this point, I've found multiple documented cases of this exact issue with Xfinity and VPN connections: https://forums.xfinity.com/conversations/your-home-networ
VPN Disconnecting
Hello, My VPN disconnects during uploads when connected via WiFi on my Xfinity XB7 router. Key findings: Issue occurs ONLY on XB7 WiFi (both 2.4GHz and 5GHz) Wired connection works fine Using a Netgear extender as AP works fine Other coworkers with Xfinity XB7 and XB8 routers report same issue, thou
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user_dgzt9d How long ago was your initial install completed? Typically, it takes around 45 days for the team to follow up to bury the line after install. Permit acquisition and finalizing that process takes a bit of time, and then it would be slated
Incomplete installation
Hello, I had my internet service connected from the street to my house by one of your service technicians. Everything's working, but they did not finish trenching the line and they did not install the weatherproof box that went around their external cable connections on the side of my house. How can
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Incomplete installation
Hello, I had my internet service connected from the street to my house by one of your service technicians. Everything's working, but they did not finish trenching the line and they did not install the weatherproof box that went around their external cable connections on the side of my house. How can
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Customer Service
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us. Thank you for choosing Xfinity!
Customer service chat rep Sangam
Sangam was extremely helpful. I would read Sangam 10 out of 10 for customer service assistance.
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user_mddz2u Hi there! Thanks for reaching out and allowing our team the chance to guide you in the right dirrection. Please visit https://www.xfinity.com/support/articles/setting-up-auto-payments and by following those steps you will be able to updat
XfinityJorge
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Payment account change
New debit card for auto pay
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