Xfinity Community Forum

Cannot activate peacock premium

Recently moved and started service again at my new address. Now I am unable to access peaxock premium as it says my account is linked to another Xfinity account

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Channels and Programming

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No worries @user_uijcbf! This error usually happens if your email is linked to an old, inactive account. Even if you have only ever lived at one address, ending and restarting your service creates a brand-new account number under our system. Let&rsqu

XfinityQuemekia

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54 minutes ago

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Need assistance resetting Peacock linking token ("Xfinity account already linked" error)

Hi everyone, I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service addres

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Service to be put back on

Title: Service disconnected by pole technician yesterday—8/2/26 given an appointment 3 days out. Need urgent escalation. Message: Yesterday, an Xfinity crew worked on my neighborhood utility pole around 5:00 p.m. My cable was working perfectly fine before they arrived, but it has been completely dea

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Customer Service

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We'd love to help further and get this in front of our executive team for you, but we can't proceed unless we get a direct message from you. Please send us a message when you're ready, and we'll be sure to reply in short order 👍

XfinitySeth

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1 hour ago

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Subject: Request for Executive Billing Investigation – Unauthorized Xfinity Withdrawals

To: Comcast Executive Customer Relations I am requesting a formal investigation into unauthorized electronic withdrawals that have been deducted from my Columbia Credit Union checking account. I have been a longtime Comcast/Xfinity customer and currently have legitimate Xfinity services, including m

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High Latency/Congestion at Dallas ibone node to Google.com

Noticed a significant spike in latency earlier. Ran a Trace route from mobile phone on wifi and from my PC on Ethernet. Noted a significant spike in latency at hop 8 carrying all the way through to Google.com

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Customer Service

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TV service

Keep getting message to restart box. Checked all connections. Replaced coaxial cable. Replaced HDMI cable. Went to your store. Got a new box. Went through all steps again. Not resolved

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X1

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Any updates? Still an issue.

simpleshadow

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1 hour ago

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BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market

Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411

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Sorry about that. When I sign in directly to Peacock without going through Xfinity, everything is normal. I currently don't have any subscriptions or plans. I have not had a previous account with Xfinity that is no longer active. Just one single acc

user_uijcbf

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1 hour ago

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Need assistance resetting Peacock linking token ("Xfinity account already linked" error)

Hi everyone, I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service addres

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If that worked I wouldn’t be posting here.

user_fvslyl

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1 hour ago

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Subject: Request for Executive Billing Investigation – Unauthorized Xfinity Withdrawals

To: Comcast Executive Customer Relations I am requesting a formal investigation into unauthorized electronic withdrawals that have been deducted from my Columbia Credit Union checking account. I have been a longtime Comcast/Xfinity customer and currently have legitimate Xfinity services, including m

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Thanks for taking the time to reach out @user_uijcbf! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, please wait until directed b

XfinityQuemekia

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1 hour ago

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Need assistance resetting Peacock linking token ("Xfinity account already linked" error)

Hi everyone, I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service addres

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After spending an entire day going through steps provided by xfinity support on reddit I was directed to contact disney+. They provided me the phone number. After working with them they informed me the problem is an outdated version of disney+ on the

Reizo

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1 hour ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Thank you @CarolnWbg, for letting us know that you're seeing the same result on your laptop as well. That helps us determine that the issue may not be device-specific. Have you tried clearing your cache and cookies on either device or accessing the

XfinityAlyssaA

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1 hour ago

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missing group email addresses that disappeared

I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the

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Better get the station back before the 2026 season starts or I will no longer subscribe to Xfinity. I have been a member since 1984 and will not hesitate to cancel my subscription.

user_nv2y9j

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1 hour ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

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Add spouse's name to the internet bill

Hello, Looking for assistance to add spouse's name on the bill so that the billing statement reflects both our names so that it can be used as a proof of residency. Thank you in advance.

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Your Home Network

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Hey there, @user_tk6zqt, thanks for reaching out through Xfinity Forums regarding your mother's landline. We would be happy to help with her services. Did she port her number out from Xfinity or make any changes to her services recently?

XfinityJeniece

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1 hour ago

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Xfinity landline phone number changed without consent

Xfinity phone landline number was changed without my consent. We have had this number for over 10 years. Please change it back

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Hey there @user_ky6yoi, thanks for taking the time to reach out. We would be happy to look into your billing and programming! Sometimes RedZone is included in a broader sports entertainment package rather than as a standalone channel, meaning the fee

XfinityQuemekia

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1 hour ago

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Nfl

I'm getting charged for programming I'm not receiving nfl and red zone since I'm not receiving why am I still getting charged?

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UPDATE: Spoke with Xfinity customer service and was told that the $49.18 credit will be applied to my August 11 bill so that from now on my Xfinity Internet should be $55/mo (with the free mobile for one year) as my guaranteed monthly price for the n

user_9vizur

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1 hour ago

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New Xfinity Mobile User - Terrible Customer Service and phone service

I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service

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Need assistance resetting Peacock linking token ("Xfinity account already linked" error)

Hi everyone, I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service addres

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Sign-In and Account Management

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Usually use my desktop for emailing. Just tried it on my laptop and the resuts are the same. Cannnot locate the groups.

CarolnWbg

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2 hours ago

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missing group email addresses that disappeared

I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the

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High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)

Hi! I am experiencing severe latency spikes starting at a specific Comcast core backbone router in Dallas. The connection is completely clean through Tennessee, but latency explodes from ~17ms to nearly 300ms the moment it hits the Dallas ibone node. Because the high latency persists through all sub

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Your Home Network

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