Xfinity Community Forum

user_tws7jc Welcome to our community forum! Although we are sad to see you go, you've reached the perfect place to get help managing your Xfinity account and services. Please send us a direct message with your full name and complete service addr

XfinityEmilyB

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59 minutes ago

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Cancel Xfinity Internet Service Online - Minnesota

Hello, I am trying to cancel my Xfinity internet service but the only option is to Schedule a Call or Visit a Store. I live in Minnesota and we have a Click to Cancel law (Minn. Stat. § 325G.59) which means it should be as easy to cancel a subscription service as it was to sign up. I cannot find any

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Never using xfinity ever again after this year

I was forcefully forced into purchasing Wi-Fi through Xfinity after I set up my electricity and I was told false information that my electricity wasn’t going to work unless if I had Wi-Fi with Xfinity. The sales representative selling me this sold me misinformation and I’m very upset about it becaus

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Customer Service

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Concern moved here to the E-mail help section.

EG

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1 hour ago

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Email

When does the email change over happen? What do I need to do to keep my email address

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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Cancel Xfinity Internet Service Online - Minnesota

Hello, I am trying to cancel my Xfinity internet service but the only option is to Schedule a Call or Visit a Store. I live in Minnesota and we have a Click to Cancel law (Minn. Stat. § 325G.59) which means it should be as easy to cancel a subscription service as it was to sign up. I cannot find any

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I need to find my phone and dont have access to my icloud account Can xfinity ?? mobile find a phone through locating service

user_z4vviv

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1 hour ago

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Lost phone

I lost my phone and need to replace it. The phone number is [Edited: "Personal Information"]

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Closing old thread

XfinityMichaelC

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1 hour ago

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Unable to access Xfinity Voice account via web

On February 9, support ticket CR****** was entered for an issue with my Xfinity Voice service that has been ongoing since my move on January 5. According to the level 1 support person I spoke with today, no progress has been made in researching or resolving this ticket. The move was poorly handled,

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user_qjswem Good afternoon! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "D

XfinityTommy

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1 hour ago

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Being Double Billed for an old Account and new account after speed upgrade

I need help for being Double Billed for an old Account and new account after speed upgrade since June 2026. Xfinity messed up and ended up having 2 accounts on my address. I called Xfinity customer service and the agent looked it and said they fixed everything but I was still double billed since the

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@user_6aayz8 Were you able to find any outage info on that site or in the app ?

EG

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1 hour ago

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No connection

The connection at[Edited: "Personal Information”] is not working.

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@user_eqlpbh it is the same for customer service representatives when applying for the credit. We also wait for the issue to be resolved before placing any credits on the account. I can keep this conversation open and set a reminder to follow up with

XfinityThomasC

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1 hour ago

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Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation

I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime. If this is not resolved an

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Cancel Xfinity Internet Service Online - Minnesota

Hello, I am trying to cancel my Xfinity internet service but the only option is to Schedule a Call or Visit a Store. I live in Minnesota and we have a Click to Cancel law (Minn. Stat. § 325G.59) which means it should be as easy to cancel a subscription service as it was to sign up. I cannot find any

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Customer Service

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... trying to find anything about reporting scams and find nothing ... CSA can be reached through the info in https://spa.xfinity.com/contact-us.

BruceW

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2 hours ago

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Just trying to report a scam

Today I got a scam text that was very convincing. Looked like it came from Xfinity, had a condensed link that might have been Xfinity, told me I was charged $100 when my billing is handled through my apartment community. Obviously I check my bank and Xfinity accounts first because I never click link

Question

user_oebj4y Welcome to our community forum! Thank you for reaching out so we can help with your firmware questions. When it comes to customer-owned equipment, we can send the latest firmware that the manufacturer provides. Although we don't have the

XfinityEmilyB

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2 hours ago

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Netgear CM3000 lag and instability

I’ve been trying to get my modems firmware rolled back to the one previously used before V6.01.04, it’s a commonly reported problem and a fixed hasn’t been pushed yet. Xfinity chat support keeps telling me they can only get me their modem and that they don’t control firmware which is a blatant lie a

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@XfinityThomasC good afternoon. It’s been down for at least seven hours so far today. It has not come back up yet. I am aware that I can submit for a credit, but according to the official Comcast website, I have to wait until service is restored to

user_eqlpbh

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2 hours ago

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Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation

I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime. If this is not resolved an

Question

Hello, @user_eqlpbh I can understand how frustrating it is when services are down for an extended amount of time. May I ask what was the total amount of hours for the service interruption? Did you know you could go to our technical support page to re

XfinityThomasC

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2 hours ago

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Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation

I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime. If this is not resolved an

Question

Concern moved here to the Xfinity Voice help section for assistance.

EG

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2 hours ago

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xfinity land line sends known caller to voicemail without ringing

Callers that call regularly who are friends are going directly to voicemail. It didn't happen all the time, but now it's happening every day, and for my brother's number now every time. We've rebooted the modem more than once. We've checked that there's no forwarding or blocking. The phone works --

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Moved here to the Customer Service help section.

EG

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2 hours ago

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In need of a tech

Hello. I have had a lightening strike happen at my house on Sunday. Since then, I have had 0 internet with the earliest tech coming on the 18th, which is just insane… that’s 7 days no internet, while I work from home. I have exhausted every last option with the chat agents, and am now seeking higher

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Good morning @user_rmoewj , and thank you for reaching out. I'm sorry to hear your scheduled installation was not completed due to the required utility marking and construction work not being arranged beforehand. I'd be happy to take a closer look an

XfinityRichard

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2 hours ago

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Scheduled installation not completed

Scheduled installation was not completed because required utility marking/construction was not arranged beforehand, and I need assistance escalating this issue.

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

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Being Double Billed for an old Account and new account after speed upgrade

I need help for being Double Billed for an old Account and new account after speed upgrade since June 2026. Xfinity messed up and ended up having 2 accounts on my address. I called Xfinity customer service and the agent looked it and said they fixed everything but I was still double billed since the

Question

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Scheduled installation not completed

Scheduled installation was not completed because required utility marking/construction was not arranged beforehand, and I need assistance escalating this issue.

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

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Netgear CM3000 lag and instability

I’ve been trying to get my modems firmware rolled back to the one previously used before V6.01.04, it’s a commonly reported problem and a fixed hasn’t been pushed yet. Xfinity chat support keeps telling me they can only get me their modem and that they don’t control firmware which is a blatant lie a

Question