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Apple TV
On one of my X1 boxes I need to login to Apple TV every time I watch something, even if I just logged in. The other box is fine to continue watching shows day after day without logging in. Do I need a new box or is this normal?
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X1
@user_td9y82 Thank you for making us aware of your Xfinity Mobile billing concern via Forums. I would be more than happy to review your account to see what we can do to help resolve this. Please send a direct message by clicking the chat icon in the
I need to report xfinity for fraud on my account.
In 2023 I requested service for xfinity mobile I never received the activation code so I called and canceled .Xfinity still choose to charge me 91.13 for something I never used or activated I have been asking for 3 years for someone to help take this off my account because I still use the WiFi servi
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Phone number removed
Received an email from Xfinity official email saying that my phone number has been removed from my account when I made no changes
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Customer Service
@user_cr1awg wrote; I'm not sure how its a violation when I see dozens of references to doing just that from xfinity reps Did you miss this part in the link you posted? "To help maintain our forum design, we ask that you never send unsolicited/un
Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
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user_xz7djq, Hi there! This sounds incredibly frustrating, especially having to deal with repeated issues and technician visits. I can definitely understand why you’d feel fed up.I’m really sorry to hear you’ve been dealing with thi
Do not.
Phones font work internet cuts out and have to have a technician out every other week. They lie on the phone in-store personal will agree.
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Hello @user_xqnjj4 have you been contacted or have you been updated about the ticket?
Missing property
And Xfinity technician within my apartment this morning with intentions to restore my service after paying my bill yesterday I realized after he left that I was missing a baseball cap.... A green and white Hawaiian style baseball cap with the Philadelphia eagles logo and the name priceless on the le
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Do not.
Phones font work internet cuts out and have to have a technician out every other week. They lie on the phone in-store personal will agree.
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Customer Service
Good morning @user_ml18z. I wanted to circle back here to confirm that after you spoke with Peacock support, you were able to activate your Peacock Premium XFINITY Reward. If you need anything else, please let us know.
Your Xfinity account is already linked to another Peacock account?
I have xfinity diamond so I should have Peacock Premium. When I log into xfinity and Peacock, both websites say I don't have an active subscription. But when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account".
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Awesome! Thank you for the update and we are happy to hear that. If the issue does come back let us know and our team is happy to help!
Customer service help for missing channels
We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru
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I disconnected some of the wires going to and from my router when cleaning
I was making sure each time I disconnected one that the internet still worked, not thinking it may disrupt the landline. Now, the landline is not working. Not sure if linking to images is allowed, but this is the setup. I dont think anyone who sees these pics will be able to tell me how to fix it, b
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Home Phone Service & Equipment
Hi there, @user_uox9yn. Sorry to hear you had service trouble. Any time the connection is down, it is certainly frustrating. You can request a credit using the directions located here : https://www.xfinity.com/support/articles/credit-xfinity-assistan
Internet down for HOURS, want a refund
My internet was down for hours! I want a refund for that service that wasn't provided, but I pay for.
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I am sorry for the inconvenience @user_4i2ge8. Is there anything additional I may assist you with today?
NFL Network/Xfinity
Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m
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Lucy1999 Thank you for reaching out! I'm sorry to hear you were unexpectedly billed for unused TV services. However, our TV service plans are outlined as a separate billing lines, along with additional fees on customers billing statements. I would re
Billed nearly 1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services
I was billed around $1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services. I only realized this today and changed my plan so this would no longer happen. When I first chose my plan, I was assured that I would not be billed for TV servi
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Not sure what changed, but I logged into HBO Max going through Xfinity and I’m in!! What I still can’t understand is why I couldn’t do that before and why it kept taking me right back to the login screen. Whatever magic you did, I’m back up and in bu
Customer service help for missing channels
We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru
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Thank you for your quick response, Gabriel. I have restarted the Roku already; I have logged out of my MAX account in the past, but at this point, it won’t let me login never mind log out! Even though I do try to login it gets in that loop where I go
Customer service help for missing channels
We have been watching Netflix and HBO MAX thru our Roku device for a great number of years. All of a sudden, we can no longer watch HBO MAX without warning. Both HBO and HBO MAX are part of our channel lineup as they have been for years. Can someone tell me why MAX is now requesting me to login thru
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet down for HOURS, want a refund
My internet was down for hours! I want a refund for that service that wasn't provided, but I pay for.
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Hello, @user_ya0bh5. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the
Peacock Activation
My Peacock Premium benefit cannot be activated after my Xfinity service change approximately 4 months ago. My Xfinity account shows Peacock status as "Activation Required," but activation fails with the error: "Your Xfinity account is already linked to another Peacock account." I have always used th
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@nikkilarry2 Did you already transition the account to Yahoo? If so, that would explain why you are being asked to sign in with Yahoo instead of Comcast.
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comcast.net
why can i not access my comcast.net email
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