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user_ihcn56 Thank you for those details. It sounds like the box is having issues communicating with the system. When was the last time the box was reset/unplugged from the power?
DVR jumps back when fast forwarding
My dvr regularly jumps back to the start of a recorded program when I am trying to fast forward. VERY ANNOYING!
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complaint
To Whom It May Concern, I am writing to formally file a complaint regarding my recent experience with Xfinity/Comcast, which involved billing confusion, unexpected service disconnection, and extremely poor customer service. On May 18th, my services were disconnected. I contacted Xfinity and made a p
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Your Home Network
Is [Edit: Email Address Removed] officially associated with Xfinity or Comcast?
I received an email congratulating of a membership sweepstakes win. it came from Is [Edit: Email Address Removed]. Is the address officially associated with Xfinity or Comcast?
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Customer Service
Issue happens when using our LG smart TV and the Comcast remote. Notice it most often with sports programs, but that is what I primarily record so could be an issue for other shows as well. Also having issues with the mute button response when using
DVR jumps back when fast forwarding
My dvr regularly jumps back to the start of a recorded program when I am trying to fast forward. VERY ANNOYING!
Question
Thank you for checking, just trying to be thorough. Next step will require some information best kept private. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associat
My email in MS Outlook doesn't get sent until 7 PM
I'm having the same problem as the post My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it. | Xfinity Community Forum The problem is with MS Outlook version 2019 Pro, I can receive emails but not send emails during the day. I have no problems sending emails from t
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user_49ior4 To my knowledge, the promotion should apply right away if you are eligible, and most changes update on the next bill. We would be happy to help confirm it was applied for you if you would like. If you could send our team a direct message
Free Xfinity Mobile line
2 months ago I upgraded my internet package (member for over 9 years) and was offered a free mobile line for a year several times. This was promised with no charge. Activated service on old iPhone for my daughter. Now I am being charged monthly and showing a past due balance. After receiving texts a
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If I make the first payment a few days before the due date, and do not cancel the auto pay, will the remainder be automatically charged to the credit card on the due date? If that is the case, I only need to make the first payment manually.
Can I make two credit card payments, a few days apart, totaling the due amount before due date?
I would like to split only the current Xfinity bill into two credit card payments (a couple of days apart from each other) totaling the due amount. Both payments will be made before the due date. Is that possible if I pay manually online or will I not be able to make a second payment in the same bil
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I have checked several posts and they don't apply to me. I searched for Delay Sending Emails and there are more posts with the exact same problem I'm having. As stated previously, I have no problems sending emails after 7 PM from my Outlook pr
My email in MS Outlook doesn't get sent until 7 PM
I'm having the same problem as the post My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it. | Xfinity Community Forum The problem is with MS Outlook version 2019 Pro, I can receive emails but not send emails during the day. I have no problems sending emails from t
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Charges
My services was suspended 5.31 for 79 dollars balance… but again I can’t use the services… so why are you still charging me and now my bill is 100?
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Billing
Thanks for reaching out @user_kp4mh7! We regret to hear this pixelation issue affecting all channels has been going on for quite a while even after having a technician come out. A quick step you can try now:Please make sure the coax cable is finger-
TV Pixelation is VERY BAD now
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
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@XfinityDuron I again chatted and was told the line was free. Part of my due balance was credited but still showing a months worth. Lady I chatted with claims the account will take a couple months to show promotion but I have an auto pay due
Free Xfinity Mobile line
2 months ago I upgraded my internet package (member for over 9 years) and was offered a free mobile line for a year several times. This was promised with no charge. Activated service on old iPhone for my daughter. Now I am being charged monthly and showing a past due balance. After receiving texts a
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Yes, most people are looking to redeem an item in their rewards. Are you looking to redeem an item or are you simply looking to gain access to your rewards account?
Xfinity rewards not working - claims I am inelegible
I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.
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On this end, I cannot see that resolution, for us to research it would require the case number that is assigned when the post comes through. However, we still have options, to cut out the easy ones first, did you try all the solutions offered in that
My email in MS Outlook doesn't get sent until 7 PM
I'm having the same problem as the post My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it. | Xfinity Community Forum The problem is with MS Outlook version 2019 Pro, I can receive emails but not send emails during the day. I have no problems sending emails from t
Question
@XfinityAbel Thanks for getting back to me. This is not a Microsoft problem and I'm not using Office 365. I have MS Outlook 2019 Pro installed on my computer and configured it with IMAP settings for the Xfinity email. Something appears
My email in MS Outlook doesn't get sent until 7 PM
I'm having the same problem as the post My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it. | Xfinity Community Forum The problem is with MS Outlook version 2019 Pro, I can receive emails but not send emails during the day. I have no problems sending emails from t
Question
Hello user_yfj5zb, the wifi passes are handled by our prepaid team 855-757-7372. They should be able to assist you with the problem you are having with the pending payment. If they are not, then please come back, and let us know so we can try to assi
Xfinity WiFi now pass not connecting
I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None
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Good evening, and thank you for reaching out on our Community Forums regarding your email concerns @user_p0e2f1, we appreciate it! To help us better understand what’s going on, are you trying to access your email through a web browser, or thr
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my fing email. Will this be possible any time soon or do I just need to get service through someone else
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So now what do I do.
Xfinity WiFi now pass not connecting
I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None
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Redeem? Did you not read the OP's post? Im also not able to access Xfinity Rewards (now Xfinity Member benefits).
Xfinity rewards not working - claims I am inelegible
I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.
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I just paid 10.00 for my wifi pass. It took my money but is pending. It's been pending for 2 days. I have never had this problem before with it.
Xfinity WiFi now pass not connecting
I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None
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user_75i1eq Thank you so much for stopping by for help with your billing and not being able to use your services. I would have to check out your billing details to see if your interruption is connected to your balance once more, if you are not seeing
XfinityAmandaB
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Charges
My services was suspended 5.31 for 79 dollars balance… but again I can’t use the services… so why are you still charging me and now my bill is 100?
Question