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I am having this same issue right now. Coming from att. Its been 3 months and no resolution
I need a tier 2 specialist
Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) Activation Method: eSIMThe Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la
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Cancel TV keep Internet
How do I easily change my plan to keep internet but remove all the other services with tv?
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Customer Service
From the information I got from Yahoo @haz10, the one time password for third party apps allows non-Yahoo applications to securely access your account without needing your main password. Any third party app that you want to add the email account to w
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Same problem here. It's not equipment. They always try to blame it on equipment not being "from them". They don't want to refund anyone for outages, so whatever excuse they can find. It's Xfinity, period. Not brand new equipment that is NOT their bra
Dropping
For the last two weeks my wifi has been dropping incessantly. Up to 10 times per day we have to completely reboot the router. It is not the coax cable, and I don’t know why this is happening. On top of that, our internet pricing has increased $15/ month.
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That's not what I asked about. Please go back and read my question. If you (personally) do not have the answer, go back to whoever at Comcast has an answer and ask.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Closing thread due to age.
I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.
I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d
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Hello, @user_0bnij8 sorry for the inconvenience this service interruption caused. I see that we previously spoke with you in a direct message. I will pick up the conversation there, so we can work on that credit.
Service out for over 4 days with no updates
Our service has been out since Monday February 23, 2026. It is now Friday. We cannot get any updates beyond "we are aware of an outage" and "service e will be restored as soon as possible". We cannot speak to a person to fet any sort of idea how long we can expect to be without phone, cable or inter
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Clearing the cache for all time didn't work. I cleared the filters that I had which also didn't work.
Can I get a Yahoo email invitation faster?
I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a
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Hi there @user_id7mqg Thank you so much for reaching out on our Xfinity Community Forum. That is definitely not the experience we want for you as a valued Xfinity customer. I'd love to hear more about your concern. Please send us a direct
Cost increase
I hate exfinity I hope enough people stop using them and force them to go out of business
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Hello @user_394d70 I can pull up the case ticket in your account and review/request an update. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a li
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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rosesmith01 Are you using the HBO app on one of our X1 devices, or on the device you are watching it directly installed there?
Hbo max app with my xfinity cable
My hbo max app keeps freezing and rebooting. How do I fix this?
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@4T6er We will share your feedback about wanting to remove that popup message about migrating your email. At this time there's currently not a way to turn off that email alter for the migration to Yahoo.
Removal of email sign-in message 'A better email experience is now available for you'
I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.
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Cost increase
I hate exfinity I hope enough people stop using them and force them to go out of business
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Billing
Hello, @user_zlo56v Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Cli
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Cancel TV keep Internet
How do I easily change my plan to keep internet but remove all the other services with tv?
Question