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Request to Cancel Internet Service Without a Phone Call
I'd like to cancel my Xfinity Internet service, but I don't want to schedule a callback or make a phone call. I've already contacted live chat support, but they were unable to process my cancellation online. Could an Xfinity Support representative please help me complete the cancellation through dir
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Your Home Network
Hi, @user_nkcdkp! We are moving to just using the wireless TV boxes so no need for the separate DVR box anymore. You can hook those up without worry. They provide a great viewing experience! They are 4K and work great with the apps.
I recently was offered new equipment as an upgrade and did not receive a dvr box
I currently have 2 small boxes abd and a large dvr tv box. I was offered equipment upgrade and was sent 3 Xfinity streaming tv boxes. Will I still be able to record shows with these boxes or should I plan to keep my old dvr box and return one of the new streaming boxes?
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Formal Notice of Dispute
Subject: Formal Notice of Dispute — Discharged Bankruptcy Debt and Unsubstantiated Mobile Equipment Charge I am requesting immediate legal and executive review of Xfinity's refusal to allow me to establish new mobile service without paying a disputed $107 balance. The balance allegedly originated in
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Customer Service
Cancelled internet service
Hello, I called to cancel my service on the 24th. I see that it is still working. I do not wish to be billed for the internet beyond the 24th. Is it possible to shut it down please? I am using my own modem.
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Your Home Network
Xfinity Community Forum
I'vetried numerous times continuously trying with cell phone using google trouble shooting for my Samsung Galaxy A14 with reason "Not Registered on Network" then on laptop to chat for a live agent chat, in doing so was also another failure attempt for the password enter was no accepted so I created
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Network
Community Best Answer
Thanks for working with our team to get your service exactly how you want it, @Ryleb89! Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, trouble
Chat service needs more capabilities
Pushing people to call or plan a trip to a store is terrible.
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Thank you for confirming that @user_75bc47! A subscription to HBO Max adds the HBO channels, On Demand content, and access to the HBO Max app. For more information we have this link here. Our team can look at our available options for TBS, TNT, and s
hbo max
I have HBO max just got it a week ago. How come i dont have TBS or TNT or any sport channel ?
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As of right now, just my Samsung Smart TV.
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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change delivery date
I need to change my delivery date for start up packagesl router tot New address
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Your Home Network
Hey there user_zktjbj 👋 I'm glad you dropped by to share your experience with your services recently because we definitely want to help. As someone who works from home, I know how crucial it is to be connected at all times, so the last thing we want
Formal Complaint – Internet Outage and Unresolved Technical Issues
Hello Xfinity Customer Support, I’m extremely frustrated with the ongoing problems with your internet service. Today, I completely lost access to my Wi-Fi network. All my devices suddenly started showing an incorrect password error, even though I have never changed the password. It was originally se
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change delivery date
I need to change my delivery date for the start Up package router to my new address
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Your Home Network
Requesting Tech Ops Ticket for Replacement In-Ground Utility Vault Cover
An underground Xfinity service vault/handhole box located on my property has a damaged green plastic cover that needs to be swapped out. The lid is roughly 27x38.5 inches.This is a request for a Tech Ops / network maintenance crew to drop off or install a new composite ground cover. This is an exter
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Getting Started
Motorola MB7420 still compatible?
Hello, I just want to see if I could still activate a Motorola MB7420 on Comcast residential? It's for my parents, they have a 300mbps plan so should be within limits I believe. They are very light internet users. Let me know, thanks.
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Your Home Network
user_eofonk - Hello! Thank you for joining us here on the forums. That’s not the experience we want you to have, and we’re here to help. You can request a credit for an eligible service charge or one-time fee if you’re listed as a P
Reimbursement for Multiple Outages
How do I go about getting discounted on my next bill due to the multiple outages this week?
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Good evening @kurffew! After being with Xfinity for almost a decade, I can see why you’d want to compare your current $70 rate with the promotions you’re seeing advertised before deciding whether to make a change. Regarding putting the se
Better rates?
Hello Xfinity Support, I'm hoping someone in the forums can help me out. I've been an existing Xfinity customer for a decade now (2016), and I'm considering canceling my services. I've been paying $70 a month for 300 Mbps (with paperless billing and autopay). However, new customer rates range from $
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Trade in deadline
Hello. I sent my trade-in and tracking confirmation was delivered on 10.22.26 but when i logged into my account to check the status. It is now saying my trade in offered expired, 10.26. Any idea why there is a gap with Assurant and Xfinity?
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Getting Started
Xfinity mobile issue
In February I talked into trying a Xfinity mobile phone. It had no service at my home and I attempted to return it to the Martinsburg WV store. Was told there I would need to call customer service and they would issue a call tag for the return. Unbelievably I repeated this process 3 times, all well
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Devices
Thank you for reaching out @user_ec0u4b! We regret to hear the delivery was cancelled. A wireless gateway can be picked up at a local store or our team can assist with shipping one. To help reduce the wait, we have a really handy article on how to
Gateway delivery cancelled
Hi my gateway delivery was cancelled. Do I need to come pick one up in store?
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Justlittleolme, Thank you for creating a new post. To confirm, were you inquiring about using a wireless box? Were you having issues with your current equipment working on your Smart TV?
If you don't have xfinity internet?
I was getting terrible wifi with xfinity and finally had to switch, but I still pay for cable. When isn't xfinity going to release a box that will work with smart tv with other internet?
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Thanks for allowing us to help with your cancellation request, jl1983. We've requested the cancellation to take effect immediately. This has been resolved. If you need anything else, don't hesitate to create a new public submission.
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Request to Cancel Internet Service Online
I need assistance canceling my Xfinity Internet service through private messaging. Please have an Xfinity Support representative authorize a direct message.
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