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I will exchange the box at my xfinity store. Thanks.
XG1V4 Playback Issue
Experiencing playback issues on my XG1V4 DVR box: About one of every eight recordings crashes at some point during playback, crashing at the same timepoint every time, whether during playback or fast forward. Playback can continue by skipping forward past the offending timepoint. When it crashes, it
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Nesesito cancelar una orden
Ordene un equipo por error quiero cancelar porque la dirección a la que ser enviado es a donde viviré en el futuro y aún no estoy allá
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Customer Service
user_m37xw1. I can certainly understand your concern, and I'm sorry to hear about the damage you're reporting. We'd like the opportunity to have this reviewed. Could you please send our team a Direct Message with your name and service address? Our te
I need you to open a property damage claim ticket for damage caused by an Xfinity installation technician
XFINITY TECH DAMAGED MY PROPERTY AND CAUSED $300 IN DAMAGE. I HAVE AN INVOICE FOR THE DAMAGE. I WILL BE CONTACTING A LAWYER IF XFINITY DOES NOT PAY FOR THE DAMAGE IN FULL. I HAVE ALL THE EVIDENCE I NEED WITH TIME STAMPED PHOTOGRAPHS, TEXT MESSAGES AND THE INVOICE.
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Change WiFi Moving Date
I accidentally scheduled the wrong date to move my wifi services and I can’t figure out how to switch the date or cancel the move and start a new one. I am out of the country right now so I haven’t been any to call anyone which is probably the easiest… Hoping someone can help me.
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Customer Service
I need you to open a property damage claim ticket for damage caused by an Xfinity installation technician
XFINITY TECH DAMAGED MY PROPERTY AND CAUSED $300 IN DAMAGE. I HAVE AN INVOICE FOR THE DAMAGE. I WILL BE CONTACTING A LAWYER IF XFINITY DOES NOT PAY FOR THE DAMAGE IN FULL. I HAVE ALL THE EVIDENCE I NEED WITH TIME STAMPED PHOTOGRAPHS, TEXT MESSAGES AND THE INVOICE.
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Customer Service
Xfinity bills keep going up.
When I signed up for Xfinity in May of last year I was told my bill would stay the same for 5 years. It has slowly crept higher and higher come to find out somehow it changed from a 5 year promotion to a 1 year promotion. I looked back at my first bill I ever got and it clearly states it was suppose
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@XfinityAldrik I am having issues with an Arris AX013ANM
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Hello, Someone from support responded and said they were unable to help me and advised me to call customer support (which is who I've called 5 or 6 times already). Just writing this so you know and so anyone else who happens to read this will be awa
Need escalation to remove charges from a duplicate account
Hello, I'm writing in the hopes that I can escalate this matter and not have to take any further action and posting this so I have a written record of my concerns. When I moved in April, I was chatting with xfinity to set up an account at my new address. For some reason the account they helped me se
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@XfinityMarcus I had all the information ready for the porting. This was not an isolated incident. The call before this one was 2 hours, to gain clarity on a charge. That representative said my bank placed the charge on my Xfinity bill because the p
I want to file a complaint
I have to contact xfinity mobile on multiple occasions to import a phone number, or my existing xfinity mobile account to the xfinity internet at my new address. Every call last 2-3 hours with transfers, and a request that I switch to another phone, although the phone I was speaking on did not requi
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Buffalo Bills Mafia will leave Xfinity/Comcast by the billions if you don't settle this contract NOW!!!!!!! Note: This comment was created from a merged conversation originally titled when will NFL network be back
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Internet not available
Hello! I recently moved and have had trouble getting my gateway to provide an internet connection. Xfinity app shows an active status, admin is showing all statuses as active too. Upstream/downstream look fine and I don't think it's the coax connection point. DNS is displaying 162.150.x.xx which AFA
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Your Home Network
user_175r95, Thank you for reaching out and creating a new post. I'll look into this further on my end. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top r
Really Frustrating experience.
Hello, I have been having a really difficult time over the past few months as an Xfinity customer and have tried to seek support in store and online through the chat and have not gotten anywhere. I have detailed the events below. April 18: I visited my local Xfinity store in center city philadelphia
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Thank you for reaching out to us, and I can certainly understand how frustrating that would be, especially when the issue occurs repeatedly during commercial breaks @Redgekr. Have you tried clearing the locally stored data on the TV Box? We have a
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Hatsoff2008. Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know
NFL Network
I strongly suggest you put the NFL Network back on or you will be losing $350 a month.
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Hello, I have already sent a direct message to xfinity support as I noticed this explanation given on other forums I have read. I just now added my name an address to that direct message. I have not had a response to the direct message that was sent
Unresolved months long issue with credit for turned in phone
My daughter got a new phone 1-26. We talked with an agent on the phone directly to do this. New phone received in the mail. Old phone was sent in received and credit issued. We never asked for a new number. That agent assigned a new number. We did not realize this until along the next bill an email
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Perfect @user_tv79aj! I'm glad to hear it's no longer listed on your account. That indicates the return was processed successfully and the equipment has been properly removed. Do you have any other questions or concerns that we can assist with
Charge for lost flex remote
What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?
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Upstream Channels Upstream Channel Bonding Value Channel ID 1 2 3 4 41 Lock Status Locked Locked Locked Locked Locked Frequency 16 MHz 22 MHz
Frequent Intermittent disconnects
I've had intermittent disconnects since starting service in March. I had hoped that replacing the cable from the demarc box into my house would help as the existing coax was of unknown age, but the issue has not improved. I see packet loss increase to the point where connection drops, then things im
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You Tube was in the same situation. Their ESPN contract for Redzone and Nfl Network also expired in May. They just negotiated a New Contract last week . Tonight their customers are watching the content Xfinity customer
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
I've started a conversation with "XfinityDilary". Let's see if you guys will actually do the right thing and give me the money you owe me. You send a complete amateur who drilled unnecessary holes in my siding, left the wires hanging without properl
user_m37xw1
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I need you to open a property damage claim ticket for damage caused by an Xfinity installation technician
XFINITY TECH DAMAGED MY PROPERTY AND CAUSED $300 IN DAMAGE. I HAVE AN INVOICE FOR THE DAMAGE. I WILL BE CONTACTING A LAWYER IF XFINITY DOES NOT PAY FOR THE DAMAGE IN FULL. I HAVE ALL THE EVIDENCE I NEED WITH TIME STAMPED PHOTOGRAPHS, TEXT MESSAGES AND THE INVOICE.
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