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Hi there @user_je8igo. Can you please create a post regarding your account concerns.
What is the telephone number to call Comcast Xfinity?
What is the telephone number to call Comcast/Xfinity
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@XfinityJohnG - Do you use the Xfinity App? There is no "whole home network test" in the app. It says Test speed to this device, then runs in a constant loop. Please fix create a ticket internally to your app folks to fix both the app and your docume
Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com
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Someone has signed into admin and added device
I signed in to my app and saw a device that says unknown living room, that device is not mine, went to manage devices and it would nor let me remove it, they are connected via the motor in the admin. How can this be remove.
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Your Home Network
Outages???
I live in the BHW section of Manahawkin, NJ and and currently do not have service, once again. This has been going on and off for a few months with days at a time of a day before or morning of notice. I work from home and it costs me money each time there is an outage. Can anyone tell me when the up
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Your Home Network
Phone says "not registered on a network"
Initially, my husband's phone quit connecting to 4g or 5g towers when away from home. Now it won't allow him to make a phone call saying the phone "is not registered on a network". We have had this xfinity service for over a year...
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Network
Thank you for reaching out. Did you pair the remotes to the boxes? https://www.xfinity.com/support/articles/programming-your-xfinity-remote
Trying 2 set my remote 2 my TV
I just got a wireless box everything kk on tht end, but wen I got 2 the remote I pulled the tab and nuttin happened
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Hi there @user_67451b Thank you so much for reaching out on our Xfinity Community Forum about the loss of your NFL Network and Red Zone. I understand your concern and, I can assure you that we are working to negotiate a fair deal so that we can rest
NFL Network
We pay for the sports package, specifically for the NFL Network and Red Zone. Not having the channels is causing us to consider using another provider even though we’ve been with Xfinity for more than 20 years. And Xfinity hasn’t proactively offered any refunds for not getting the channels we PAY fo
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Trying 2 set my remote 2 my TV
I just got a wireless box everything kk on tht end, but wen I got 2 the remote I pulled the tab and nuttin happened
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Customer Service
NFL Network
We pay for the sports package, specifically for the NFL Network and Red Zone. Not having the channels is causing us to consider using another provider even though we’ve been with Xfinity for more than 20 years. And Xfinity hasn’t proactively offered any refunds for not getting the channels we PAY fo
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Customer Service
@Slbrox3141 I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting sc
Pixilated and intermittent outages
Since 2026 we've had issues with tv services at both our houses in Galveston and Houston. We've had techs out and have replaced multiple tv receivers and now my son has the same issue at his house. This is clearly an issue with Xfinity and not hardware! I'm tired of paying for services that only wor
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@user_idbnk7 Thanks for making us aware that you're having issues activating the Xumo box via Forums. I would be more than happy to find a solution to this problem you're experiencing. Have you tried resetting the cable box by using the Xfinity app?
Multitude of problems
I’m trying to set up the Xumo Flex box. I’m making it through connection to internet. I enter the last 4 digits of my phone number, and arrive at ‘checking your status’, at which point it never progresses. To try and troubleshoot, I’m attempting a factory reset. The factory reset informs me that I m
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Hi there. Thank you so much for reaching out. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. &e
My service is out
There is road construction in front of my house. The construction company hit a telephone pole and cut an incoming phone line and knocked the Wi-Fi out. Repairs are needed.
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I have similar experiences and find it overwhelmingly frustrating. I have followed all the steps and it always still feels like 2007 on my phone. It’s comically bad, as is the experience of trying to find a human to speak to at Xfinity
Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
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user_9286d6 We completely understand your concern, and we appreciate you for your patience and for sharing your experience. Our engineering teams are still actively working toward a permanent resolution for the Paramount+ playback issue on X1 device
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Why do you need to remove voicemail? It is useful as a backup. With further exploration it looks as if xfinity has changed plans, renamed, etc and removed all the functionality I used to have. Is there now a premium plan where I can keep all these fe
Home Voicemail
Voicemail is hijacking all my calls not letting it go to my answering machine. App says I do not have option to change it; cannot change number of rings. How do I turn off voicemail
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@user_twi20 You are most welcome! We are here to help in any way we can. Looks like we need to get a ticket issued to start the process. Can you please send a Direct Message with your name, service address, and any pictures you would like to include?
Need help: Cable burial was confirmed postponed, but contractor still arrived and damaged my newly hydroseeded lawn
Need help: Cable burial was confirmed postponed, but contractor still arrived and damaged my newly hydroseeded lawn I'm hoping an Official Xfinity employee can help me resolve this because I'm not sure where to go from here. Today (7/20/2026) at 10:16 AM, I received a text message stating that my ca
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Getting 360/105 now. Starting confirmation testing now and for the rest of the week. 235-350 download, 80-120 upload (upper 1/3).
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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@user_t47yte, I appreciate you providing that information. The warranty on the extender is one year, and since you've had the device for approximately two years, it would be outside the standard warranty period. That said, given the issue you've desc
My Extender Port Caused Burns on our wall
Woke up this morning to our Xfinity Extender Port XE2-SG blinking and very hot. Looking a bit more closely, there were burn marks forming on our wall next to where the insertion plugs would be located for cables. Needless to say I unplugged it from my wall. But this could have been really bad if all
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Thank you for sharing your positive experience with Tina. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Tina and their leadership. We always want you to have the best experience possi
July 18th - Compliment
July 18th - I want to commend Tina on her excellent customer service, She is a prime example on why I'm with Xfinity for 26 yrs. [Edited: "Personal Information"]
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Hello, @user_kvdeti I can assist in getting support to review your trade-in payout. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messagi
XfinityThomasC
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Advanced Tier 2 support required
I had a trade in approved for $830 in February for my IPhone 15 pro with IPhone 17 pro that O bought in January this year. In March, your team credited 330$ saying that you are eligible for this trade -in amount and will have to pay for rest of the monthly payments. i am under unlimited line contrac
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