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Hi! I’m facing the same problem with my loyalty discount email. Did you manage to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated

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Loyalty Discount

I previously received an email stating I would have a loyalty discount automatically applied to my bill once my current plan ended. However, the newest bill total has more than doubled and no loyalty discount has been applied. I Have not made any changes to my plan.

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@XfinitySeth​ I sent a message

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Phone stolen through shipping process,and they want to file a claim

Bought and paid in full for a brand new iPhone 17 pro to be shipped to my home only to receive an empty box today. They delivered an empty box with nothing but the piece of paper in it. Had to file a claim and police report which was done,and now have to wait. If this matter does not get resolved, w

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I have the same problem how do I request a service call?

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Issues with Samsung tv starting on xfinity box

My new Samsung tv will not start on my xfinity box

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Moved to Customer Service because this has nothing to do with disability/Accessibility.

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4 hours ago

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Glitch music choice channels

Music choice channels are very glitchy. The screen and sound often freezes with black horizontal lines, plays for a few seconds, the freezes again… This has been an issue for the past two years. I’ve tried restarting everything, replacing the modem. Frustrating.

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Hi! I’m facing the same problem with my loyalty discount email. I wonder how you managed to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly a

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Customer Loyalty Email

I received a loyalty discount email in December that stated my current promotion rate would be extended one more year. My first bill was just processed and my rate increased from $38 to $100. I contacted customer service and was told the email was a scam. Then offered me a new plan at double what I

Question

Hi! I’m facing the same problem with my loyalty discount email. Did you manage to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated

 to the conversation: 

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Question regarding "Loyalty Discount" email - amount not showing in statement or bot

I received a notification from xfinity@updates.xfinity.com and a text from 266278 stating that a "Loyalty Discount" credit will be applied to my bill for 12 months starting February 16, 2026. However, I cannot find the specific dollar amount of this credit anywhere. It is not listed in the "Account

Question

Hi! I’m facing the same problem with my loyalty discount email. Did you manage to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated

 to the conversation: 

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"Loyalty Discount" not applied

I received an email (text included below) back on Dec 13 saying that I would be getting a "loyalty discount" going forward. Given no specific pricing in the email, I had assumed the "loyalty discount" meant I would keep my $27.99/mo pricing. However, since then my bill has more than doubled from $27

Question

Hi! I’m facing the same problem with my loyalty discount email that I received a couple days ago. Did you manage to get this sorted out? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be great

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Loyalty Discount Credit Email from Xfinity

Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'

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Yeah, same. I've been going to TCM's site.  They show how long the movies will be available.

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

Question

We are having a similar issue with both our internet and our cable, they go out no fewer than 5 times a day and the picture pixelation is nothing short of horrendous, I should not have to restart/ reset my router multiple times a day especially with

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Frequent service interruptions with no outages reported

I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem

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I don't show we've received a direct message from you just yet, but we'd love to help you with this further. If you've already sent us a message, please try once more using the instructions above. We are here for you!

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Phone stolen through shipping process,and they want to file a claim

Bought and paid in full for a brand new iPhone 17 pro to be shipped to my home only to receive an empty box today. They delivered an empty box with nothing but the piece of paper in it. Had to file a claim and police report which was done,and now have to wait. If this matter does not get resolved, w

Question

@user_MM21s​ Just an FYI, at this time migration to Yahoo! Mail is optional and not mandatory.

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5 hours ago

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Comcast to yahoo conversion time needed to convert

When you click to accept the yahoo terms of service…. 1 - how long does it take to complete the process and have all your emails and folders moved and accessible to you? 2 - is the process automated so that you can do it 24 hours a day with no delay if you do it during non business hours? 3 - what h

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scooternh Sorry to hear about your experience switching over to Yahoo. For the account you did switch over any support for the email is handled by the Yahoo team as we will no longer have access to the email or the settings. As for your other family

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Will comcast force us to transition to yahoo email?

I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH

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There is a chance that the programs would be able to be removed in the future, but anything lacking that ability is by design on Peacocks part. If it's only the Olympic events, there's a good chance that ability may come up once they officially end.

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Removing recently watched programs

I recently watched a few Olympic replays on peacock via the peacock app on xfinity. there does not appear to be a way to remove them from the recently watched section. normally programs watched via an xfinity app can be removed by selecting the mark unwatched option, but these sporting events do not

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@BruceW​ No, but I removed the link.  Thanks for letting me know.

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5 hours ago

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Unable to access email

My email suddenly stopped receiving messages about a week ago. I do not see any way to check the incoming and outgoing email settings fro the settings gear at the top of the page. I also tried setting up a Yahoo account and got an error message there do. Can you please check on your end to see if an

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