Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (493.4K)
We'll have to review the account. Please send us a Direct Message with your full name and address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon.&
Replace new cable before burying it
About 10 days ago a new cable was laid and I am awaiting its burial underground. However, it has been bitten through so it needs to be replaced before it is buried.
Question
Cancel TV
I want to cancel my tv but keep internet. On the service builder there is not an option to not select tv or remove tv.
Question
•
Customer Service
Home internet offline
I just had a 3 day xfinity outage following a storm. My internet will not work and the app keeps saying my device is offline. It's my own modem. I've tried unplugging, restarting, resetting. I've tried had chat support help but they keep saying my device isn't online. How can I verify you have the r
Question
•
Your Home Network
@User_mg1dpothis is my current - My firestick are 4k Max 8.1.7.4 (rs8174/3696) with Xfinity stream 8.15.1.3747 and none work
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
Gotcha, I do appreciate the additional context and given your current setup it stands to reason that you're right about the channel being impacted by its IPTV broadcasting. Naturally, older equipment is going to struggle to keep up with newer channel
braves vision glitches constantly
We have an XG1v3 settop box with pristine RF levels, 44 dB SNR, and yet channel 1254 is constantly glitching. Audio cuts out, video freezes, often both at the same time. Tiling as well. The difference between this channel and all the other linear channels in the guide is that Braves Vision is delive
Question
This problem has happened only on this channel ever since Comcast started to carry this channel. I've also returned the box to the Xfinity store and got a new box, and the exact same thing happens - ONLY ON THIS CHANNEL. Troubleshooting
braves vision glitches constantly
We have an XG1v3 settop box with pristine RF levels, 44 dB SNR, and yet channel 1254 is constantly glitching. Audio cuts out, video freezes, often both at the same time. Tiling as well. The difference between this channel and all the other linear channels in the guide is that Braves Vision is delive
Question
I’m having same issues and it’s just this channel
braves vision glitches constantly
We have an XG1v3 settop box with pristine RF levels, 44 dB SNR, and yet channel 1254 is constantly glitching. Audio cuts out, video freezes, often both at the same time. Tiling as well. The difference between this channel and all the other linear channels in the guide is that Braves Vision is delive
Question
Also, I'll want to be present when the work is done which may not have been indicated before.
Replace new cable before burying it
About 10 days ago a new cable was laid and I am awaiting its burial underground. However, it has been bitten through so it needs to be replaced before it is buried.
Question
When might the cable be replaced then buried?
Replace new cable before burying it
About 10 days ago a new cable was laid and I am awaiting its burial underground. However, it has been bitten through so it needs to be replaced before it is buried.
Question
@user_mg1dpo I have updated - cleared cache - cleared data - uninstalled (rebooted both fire sticks and XB8 gateway so many times) reinstalled - tried each WiFi option separately (freaking reboot after reboot) and still not working - stuck at 3 dots
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
Thank you @user_qkl47c for giving us the opportunity to assist you here on our Xfinity Community forums with getting your activation issues addressed on your account and ensuring your cancellation for your old address completed properly! Please
Billing still stuck on the old address after I moved to and activated the internet at the end address
Hi, I submitted a moving order to transfer my internet service to my new address, and I moved and activated the internet at my new address. That was 2 weeks ago (on 6/21) and the internet has been working fine. But now when I logged into my account, there’s still accounts for the both addresses, and
Question
Complements
I want to say thank you to Edgar Cruz. He was a very great and helped me so much on my xfinity bill. He is the reason why I still stay with xfinity- . Very pleased with my experience
Question
•
Xfinity Compliments
Thank you for allowing us to assist you @user_6fy0aa, If you do need any additional assistance in the future please feel free to create a new post.
Close Accounts (from Australia)
I have permanently relocated to Australia and need an agent to fully close my disconnected Home account and my active Mobile account. I cannot visit a store or call the support line due to international constraints.
Question
@user_12zf0r very odd. I had the problem a week ago. My firestick is running the latest OS version 8.1.7.4 About a day or two after reporting the issue in the forum here I went through the procedure to update the app on the Firest
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
Glad it's not just me - same exact thing happens to me and I have tried two different XG1v3 settop boxes. And my outlet has pristine levels and SNR - it's not a bad connection. And yes it's just this channel, and I believe it's because the cha
supernintendo
commented
2 hours ago
to the conversation:
0
0
Braves Vision
I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very
Question