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Internet out for nearly 2 days
My internet has been down for nearly two days in Harrisburg, PA without any kind of real explanation as to what is going on other than severe weather...... Are lines being replaced? Is equipment being replaced? Did a building burn to the ground? What are you doing and when will it be done? I have wo
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Your Home Network
Yes I can get them ln another browser.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Hello, @user_wc6ygc sorry to hear your services have been down for four days. This isn't typical, and we'd like to help. Can you tell me what the service interruption alert is saying on the Xfinity App or our support center page here? Have you and yo
Urgent Escalation Request — Four Days Without Internet And Unable To Reach A Live Representative [Edited]
Our Xfinity Internet service has been down for four days. We have repeatedly called customer service, used the automated troubleshooting system, restarted our equipment, and attempted to use Xfinity Assistant. Despite multiple attempts, we have been unable to reach a live representative who can reso
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@user_151glh when you have a chance please send us a direct message, so we can get more information and help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Urgent Escalation Request — Four Days Without Internet And Unable To Reach A Live Representative [Edited]
Our Xfinity Internet service has been down for four days. We have repeatedly called customer service, used the automated troubleshooting system, restarted our equipment, and attempted to use Xfinity Assistant. Despite multiple attempts, we have been unable to reach a live representative who can reso
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Customer Service
Cable Wire Exposed
Comcast buried the cable wire a while ago but did not burry the wire that was under a tree. The tree has been cut down and now the cable wire is exposed. Need to have the wire buried under ground as soon as possible.
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Customer Service
Xfinity flex not working
My Xfinity flex isn’t working. When I turn on my tv using the flex remote, there’s an error screen telling me to call 1-800-Xfinity and a code in the bottom right corner of the screen XRE-00250. I’ve tried hitting the refresh button, turning it off and on, and unplugging it. I let it sit overnight b
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Flex
No, will advise after Xfinity visit
No Email receiving
I have tried everything to fix this. Three different xfinity stores. Apple store. Talked three times to AI representative. Nothing resolved. I can not get email in my in box. Most of the time it shows up in my trash. Please help, I'm very frustrated.
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Greetings @user_n7n6cq,If you're ever curious about the end date of your promotion it is always printed on your bill on page 3 in green writing. The View and pay your bill using the Xfinity app article will show you how to easily view your bill in th
Why did my bill go up
When I signed up I was told that I was on a promotion that would last for 2 years. Why did my bill just go up 30 dollars? Pretty disingenuous. Gonna look for another provider if you don't make this right basically.
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Hi there, @user_dmck. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the line being bitten while awaiting the burial. Are you experiencing a loss of service due to this as well?
Replace new cable before burying it
About 10 days ago a new cable was laid and I am awaiting its burial underground. However, it has been bitten through so it needs to be replaced before it is buried.
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@user_o23fvc You're in the right place for help! Our team can get a tech out to bury that wire. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat ic
Cable Wire Exposed
Comcast buried the cable wire a while ago but did not burry the wire that was under a tree. The tree has been cut down and now the cable wire is exposed. Need to have the wire buried under ground as soon as possible.
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@user_o23fvc You're in the right place for help! Our team can get a tech out to bury that wire. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat ic
Outside wire exposed on ground
Orange wire is exposed on ground between pole and house, Concerned it could be cut and become a tripping hazard. How do i report this
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Replace new cable before burying it
About 10 days ago a new cable was laid and I am awaiting its burial underground. However, it has been bitten through so it needs to be replaced before it is buried.
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Customer Service
Why did my bill go up
When I signed up I was told that I was on a promotion that would last for 2 years. Why did my bill just go up 30 dollars? Pretty disingenuous. Gonna look for another provider if you don't make this right basically.
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Customer Service
Connecting to my wifi
Is there any kind of way I can see who connects to my WiFi?
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Your Home Network
user_512ax1 We could easily explore adding Starz and Marquis to your line up. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct messa
XfinityTommy
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Programming
I want to add Starz and Marquis to my TV
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