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Greetings, @user_2vfrkw! I am sorry to hear you are dealing with fraudulent payments. I understand that can be stressful. You did the right thing to reach out to your bank right away. Our customer Security Assurance team, CSA, help with any instances
Fraudulent charges on Amex
I have my autopay for my xfinity mobile on my Amex card. Yesterday I got my latest Amex statement and it showed I was charged for my monthly usage on April 4. And then starting on April 22, I was charged $99 a day everyday through May 3. The phone number next to these fraudulent charges is the actua
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When i login to Peacock, it now shows no plan / subscription attached. And it shows I need to choose a plan. Stopped working yesterday, May 5. No email communication.
peacock premium unlinked from xfinity
I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte
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user_e1mtnc That is odd, and I honestly have not run into that one before. I get the "account is already active" error commonly. Let me ask, are you at home connected to your Xfinity wifi when trying the activation process?
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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XFi complete booster
Hello, I have had the XFi Complete service for about a year and half. For the first several months, we had limited internet use in the home. I am now working from home more frequently and finding that the signal to my office is significantly degraded. I understand that the service includes a booster
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Customer Service
Our team is here to help, user_xqs104! You mentioned you activated Peacock Premium through Xfinity a few months ago and it's important to us that you're able to enjoy your shows. What is happening when you try to log in now? When did it stop working
peacock premium unlinked from xfinity
I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte
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Hello user_9c9s5d thank you so much for taking the time to reach out here via our Xfinity Forums regarding these domain name concerns. Domain name concerns via Yahoo email can be address using the Senders Hub, and are handled on a case-by case basis
yahoo email blocks domains
Why were we not told that yahoo blocks emails coming from domains they do not approve of? After decades of doing business with particular businesses, I am suddenly cut from businesses with particular domain names? They worked with comcast, there was never a hint they would not work with yahoo. At 71
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Hi there, @user_s6lta6! Thanks for reaching out about the call. There are times that bad actors will spoof the number they are calling from. If you are ever uncertain who you are speaking with you should hang up and call the company yourself. Our Cus
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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@user_2lgwrz I just had this same issue. When I called Xfinity the rep said it wasn’t them. So why is this page saying the number belongs to them? They keep calling and not saying anything. I am going to block the number
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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user_9t61y9 - I’m sorry you’re running into this, as this definitely isn’t the experience we want for you, but I’m glad you reached out so we can work through it together.To help us narrow things down, could you let me know wh
Eligible To Update Your Equipment
The banner says I am "Eligible To Update Your Equipment (click on) UPDATE NOW" Typical X-Infinity. Nothing happens. It doesn't work. Then trying to select a Tag (below) and it's are just a long list of random items in no specific order, you know, like alphabetical, maybe? Sheesh.
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That's nice, but MY issue is still unresolved. My issue is not like user_ktt35o's.
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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Wi-Fi Connection
The Wi-Fi is out. Please help us get connected to it. We don’t know our password to get it
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Sign-In and Account Management
user_m53a87 Live support for NOW services is limited. Since NOW services are a prepaid service, they are not supported the same as most of our other services, and you do need to use the Xfinity assistant with the line I provided above for support. We
Unable to log in/ use the app/ talk to live agent
recently received my Xfinity NOW router last week, but I have been unable to use or set it up because I cannot access the Xfinity app. Whenever I try to log in, the app says that I am “not a customer” and that I am “not authorized to use the app,” even though I already received the equipment. Becaus
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Happy to hear this issue was resolved for you, @user_ktt35o. Let us know if you need anything else in the future. We are here to help!
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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xfinity support
I am looking to try to cut my xfinity bill down with my home service and tv. I still need the internet, but I got laid off and will have to make a choice to cancel tv all together unless there is a new package that I can get into
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Channels and Programming
Xfinity was able to resolve...somehow when I set up a second Google streamer in another room, I deactivated peacock. Wasnt east but it was resolved for me.
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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@user_boqz75 Thanks for adding a post to the forum. We can help. Is there no connection to the internet, or is your Wifi network not displaying?
XfinityBenny
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Wi-Fi Connection
The Wi-Fi is out. Please help us get connected to it. We don’t know our password to get it
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