Xfinity Community Forum

I am a customer using my own modem and router. I have a port forward set up for Port 5000 on my internal network (192.168.0.1 to .94), but it is being blocked by Xfinity's street-level filtering. Since I don't have an xFi Gateway, I cannot access the 'Disable Advanced Security' toggle in the app or

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Customer Service

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Hello @user_wzn65n, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing ongoing issues with keeping your line buried. I can understand how frustrating and inconvenient that must be, especially with the line bei

XfinityMarshante

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46 minutes ago

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Exposed wire coming up from ground

Hello. The internet wire has been buried at least twice at my address because one time it wasn’t buried deep enough and was broken. Now, a part of the orange wire is exposed and looks damaged and the yellow and white wires are too!! I reported a safety issue but it is not showing up in my tickets, a

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Xfinity email on Gmail app "Blacklisted IP"

I am traveling. A few days ago I noticed my comcast email not updating, not even getting the usual spam. Today I cleared Gmail app cache, reset phone, no luck. I re re-entered my login credentials and got a popup notice that my IP was blacklisted. What the heck? I am a 21 year comcast customer, been

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Email

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user_pj85j1 Thanks for reaching out to us about your double subscription concern to Peacock. We would be happy to review the acccount, and assist with getting this fixed for you. Can you send us a direct message with your full name, name of acc

XfinityEricB

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47 minutes ago

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Billing

I have 2 subscriptions to Peacock generated by billing and service at Xfinity. Total amount owed to me by overcharging is $156.83. Credit is due now with one Peacock subscription remaining on my account. Please respond by phone and email to correct charges going forward. [Edited: "Personal Informati

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Exposed wire coming up from ground

Hello. The internet wire has been buried at least twice at my address because one time it wasn’t buried deep enough and was broken. Now, a part of the orange wire is exposed and looks damaged and the yellow and white wires are too!! I reported a safety issue but it is not showing up in my tickets, a

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Customer Service

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Hi there @user_anusqw Thank you so much for reaching out on our Xfinity Community Forum about an incorrect billing charge. I'll be happy to assist. Can you confirm if you've recently swapped out your cable box?

XfinityDemetrise

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50 minutes ago

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Incorrect $14 charge for TV Service that is for an additional TV box.

Problem: Incorrect extra $14 charge for TV Service that is for an additional TV box, but I only have one box. The bill also has the original $14 charge for the only TV Box & Remote that I have had for years, this is correct. How to get this erroneous charge removed? This appeared on our new bill aft

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Billing

I have 2 subscriptions to Peacock generated by billing and service at Xfinity. Total amount owed to me by overcharging is $156.83. Credit is due now with one Peacock subscription remaining on my account. Please respond by phone and email to correct charges going forward. [Edited: "Personal Informati

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Billing

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I am happy we were able to get a technician to the location to ensure all signals to the home were solid, and make any proper repairs @user_8y368j! Please don't hesitate to reach out if you have any other questions/concerns, we are happy to help!

XfinityAdrienne

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53 minutes ago

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one channel - high errors - new modem

switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ

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Leaving Xfinity for this reason when my contract is up. I definitely believe there is manipulation going on. And if you try to chat with someone, they just try to upsell you. It's frustrating.

user_8y97n4

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58 minutes ago

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Unexplained Data Usage Spikes since August 2025

Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage

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user_uvsshw I appreciate you creating a post and am sorry to hear that we would lose your business. My team can help with any questions and process the disconnect order. Please send our team a direct message with your full name and address. T

XfinityThomasD

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60 minutes ago

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discontinue service

I would like to end my service

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Incorrect $14 charge for TV Service that is for an additional TV box.

Problem: Incorrect extra $14 charge for TV Service that is for an additional TV box, but I only have one box. The bill also has the original $14 charge for the only TV Box & Remote that I have had for years, this is correct. How to get this erroneous charge removed? This appeared on our new bill aft

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Billing

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Hello @user_xqbvsg We'd be happy to help get this burial addressed for you. I am sorry to hear it has been sitting for so long. Please send us a direct message with your full name and service address, and we can get a request going for you. To send

XfinityMatthew

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1 hour ago

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Bury Cable

My cable needs buried. It has been laying on the grass for 8 months. I have been searching xfinity but cannot find a number to call for a link to order this service. The virtual assistant is useless for this. Please help.

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Bury Cable

My cable needs buried. It has been laying on the grass for 8 months. I have been searching xfinity but cannot find a number to call for a link to order this service. The virtual assistant is useless for this. Please help.

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Customer Service

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user_v1syyi, Thank you for reaching out to Xfinity Support. I would be happy to help. Can you tell me a little more? I'm not sure what you mean.

XfinityAngie

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1 hour ago

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Received Box

Received SIF kit…my address but not my name

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user_v0eyps we can get you more details about your account history. Just send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."

XfinityJosephA

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1 hour ago

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Past outage reports/history

Hi I need a report of the outage history for my account from 3/28/26 please provide a detailed report including every time that internet was down due to outage on this date. thank you

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Received Box

Received SIF kit…my address but not my name

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Customer Service

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discontinue service

I would like to end my service

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Sign-In and Account Management

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Let's take a look at the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary&bul

XfinityJanelle

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1 hour ago

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Premium plus upgrade not working

I added the additional subscription for premium plus for Peacock and it is not working. I’ve spent so much time trying to work with customer service through the chat to try to get it to work and all they do is help me do the same thing over and over again. I’ve tried multiple different browsers, cle

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Yes I am. I’ve kept trying to resolve it but still cannot.

user_t2y7av

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2 hours ago

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Premium plus upgrade not working

I added the additional subscription for premium plus for Peacock and it is not working. I’ve spent so much time trying to work with customer service through the chat to try to get it to work and all they do is help me do the same thing over and over again. I’ve tried multiple different browsers, cle

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