Xfinity Community Forum

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i tried clearing cache…same message, although this time it said “please wait a minute” before the error appeared. Same issue when i use chrome

user_dchrnv

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2 hours ago

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Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

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The Direct Messaging icon should appear top right in your browser to the left of your profile icon.

XfinityCliff

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2 hours ago

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Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

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It took 3 weeks and multiple phone calls and visits with in person store managers to FINALLY resolve this case. Somebody at Xfinity took the time to pursue my case further. I wish I knew who that person was because I truly appreciate that they fought

user_v8bxr2

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2 hours ago

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U

Stolen phone and conflicting service

An iPhone 17 pro was supposed to be delivered to my house. I received a box with a pack of 4C batteries in it. No phone. I immediately contacted Xfinity. I was told to take pictures of the box and its contents and file a police report. The state police came to my house. She documented what happened

Question

Not that it's specifically preferred over any other browser, but if you're currently on anything other than Chrome I would definitely give it a shot 👍

XfinitySeth

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2 hours ago

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U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

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Would using chrome help?

user_dchrnv

replied

2 hours ago

to the conversation:

0

U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

Hello, thank you for taking the time to reach out to us. I am happy to be of assistance. Looks like it has been a few days since we last messaged you. I will need to restart the verification process. May I please have your first name, last name, and

XfinityVictor

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2 hours ago

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XB10 Router/Gateway

I would like one, I am eligible with my x2 gigabit plan. How do I get one?

Question

Okay thanks! Can you try going through that same process again after clearing cache & cookies from your preferred browser to see if it'll move past the error? If you've already done so please try from an incognito window, or possibly switching fr

XfinitySeth

replied

2 hours ago

to the conversation:

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U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

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@XfinityCliff I signed in but don’t see a “direct messaging” icon. Am I using it now? It really shouldn’t be this difficult.

user_i5gydo

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2 hours ago

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U

Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

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Yes, i am logged in under my primary id. That error message comes up when i click ‘account and identity’. The message also says to refresh the page or try back later.

user_dchrnv

replied

2 hours ago

to the conversation:

0

U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

Just to confirm, you're receiving that error message even when signed in under specifically the primary ID?

XfinitySeth

replied

2 hours ago

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U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

Hi @user_i5gydo - Please use the following instructions to send us a direct message. How to Send Us a Direct Message*:(*Note: Never send a direct message to us unless requested by us.) Click "Sign In" if necessary. Click the "Direct Messaging" i

XfinityCliff

replied

2 hours ago

to the conversation:

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U

Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

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Thanks. See my other post about the “sorry, something unexpected happened” message

user_dchrnv

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2 hours ago

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U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

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Hazardous wire and no internet

A damaged Xfinity line serving our home has left us with a complete internet outage. A technician has already confirmed the issue, but we were told the repair could take up to two weeks. This is not a minor inconvenience. We both work from home and depend on this connection for our jobs. Being witho

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Your Home Network

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@XfinityCliff [Edited: Privacy]

user_i5gydo

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2 hours ago

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U

Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

Gotcha! If you're trying to reset the password for a secondary profile, try following these steps: Sign in to xfinity.com as the Primary user. Click on the Account icon and select **Account and Identity**. Find the user whose password you want to ch

XfinitySeth

replied

2 hours ago

to the conversation:

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U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

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Further details…when I click “account and identity”, i get a “sorry, something unexpected happened.” The same message show when i click “update account info”. I am not even sure where the password reset section is located. When

user_dchrnv

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2 hours ago

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0

U

Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

Question

Got lucky - first support person got disconnected after 40 minutes and the new person, Erica, resent the sim data and reset some info on her side, had me restart the watch and voila! Took 5 minutes. Absolutely no need to use a separate Apple ID - do

screenname137

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2 hours ago

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Iwatch Cellular set up issues

I bought a new watch with gps+cellular. I was having difficulty setting it up. On phone for hours. At the store. No one could help me except to say I could send the watch back. I figured there had to be a solution. A youtube video suggested I make a new apple id just for the watch. During the set up

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Message sent to Xfinity Support

deluxury

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2 hours ago

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XB10 Router/Gateway

I would like one, I am eligible with my x2 gigabit plan. How do I get one?

Question

Hello @user_i5gydo and thanks for posting your concern on our Xfinity Community forums! We can definitely understand how frustrating intermittent service can be, especially after such a long history with us. Waiting on a visit and not feeling like th

XfinityCliff

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2 hours ago

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Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

Question

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Service plan internet speeds never reached, incorrect billing charge then?

To my knowledge I have 1100 MPBS download. I never yet have observed these speeds reached. Below is my excel generated by https://www.speedtest.net/results by Ookla, LLC . I have also used xfinity speedtest which tends to show even worse results. I am uncertain I am am being correctly billed. I have

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Customer Service

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