Xfinity Community Forum

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Installed new device and won't work

It just keeps spinning

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X1

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Accepted Solution

We better get nfl network back or your company is cooked

user_5nb1gy

commented

1 hour ago

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Removing NFL Network?

You're removal of the NFL Network is the last straw. I have been loyal to your company for over 15 years and you want to pull this garbage? I'll be changing services.

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@user_1klq83 we will continue from the direct message.

XfinityAbel

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1 hour ago

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Hi, We have had internet issues last October (2025) and the cable that was buried had to be replaced. We are still waiting for someone to come to our house to bury this cable. We have called and gone to the store to get this resolved. The utility company came out over a month ago to mark the lines a

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Hi, I sent a direct message to Xfinity support. Now what happens?

user_1klq83

replied

1 hour ago

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bury cable line in backyard

Hi, We have had internet issues last October (2025) and the cable that was buried had to be replaced. We are still waiting for someone to come to our house to bury this cable. We have called and gone to the store to get this resolved. The utility company came out over a month ago to mark the lines a

Question

@XfinityShawn Initially I was trying to cancel TV and voice and get whatever the best internet was, but in the meantime I bought a house so I figured I would set it up there instead. I'm told there's no 2 gig option at my new house and the "special

Fidhle007

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2 hours ago

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Customer service is a joke, it's time for a new provider

After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I

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If you have recently moved, and you had a Peacock subscription at your previous location, since the locations have different account numbers, the system will sometimes notice the subscription tied to your previous account @FRAENIR. Have you spoken w

XfinityQuemekia

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2 hours ago

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Peacock No Longer Premium

I recently moved addresses and since then have been encountering multiple issues relating to my internet and subscription with Xfinity that were not occurring at my previous address. One of which is that my Peacock Premium, included in my 1 gig internet subscription alongside Disney Plus, is no long

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Trailers Won’t Play - Most On Demand Selections

Most Trailers for On Demand Movies won’t play any more… says “Unfortunately, you TV Box isn’t compatible”… I’ve essentially stopped watching content on Xfinity On Demand for this reason… really poor service.

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On Demand

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Hello @user_vaj034 thank you for reaching out on our community forum! I understand that it is so important to keep your bill within your budget. I would love to go ahead and review the options available on your account. Please send us a direct messa

XfinityAbby

commented

2 hours ago

to the conversation:

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Account Help - Downgrade to Internet Only

Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services en

Question

araider24 - Thank you for reaching out with your question about NFL programming—I completely understand how disappointing it can be when channels or content you enjoy are no longer available. At this time, the agreement to carry NFL Network has

XfinityThomasA

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2 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

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offered streaming offered

I talked with someone and changed my plan two weeks ago, they said I’d be receiving an email on signing up in them. Haven’t seen anything and if I have Peacock for example they want me to pay montly

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Xfinity Stream Website

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user_gvx1vl Thanks for reaching out about NFL programming. Please know Comcast pays programmers to bring you the entertainment you love, and so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continue

XfinityJeniece

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2 hours ago

to the conversation:

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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I have this same issue and NO ONE from xfinity is helping me!

user_alisalyda

commented

2 hours ago

to the conversation:

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tv dvr

can’t record it says i need dvr subscription. i have tv plus

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Account Help - Downgrade to Internet Only

Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services en

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Billing

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Hi there, @user_fa82fb! Sounds like you are going somewhere fun! I understand needing an international plan for a bit. You can see our international calling rates here, https://www.xfinity.com/learn/mobile/plan/international/coverage. Where are you t

XfinityRay

commented

2 hours ago

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international phone plan

how much it cost to add plan to 3 lines for 5 days

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Terrible. Customer for over 30 years. Having channels just disappear, especially ones I pay more for, is shady at best. Not notifying customers of the change is just pure greed of the faceless conglomerate that controls Comcast. Sports channels were

araider24

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2 hours ago

to the conversation:

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Hey there, @user_r9fe1k, thanks for reaching out through Xfinity Forums regarding the down line. We would be happy to get a ticket submitted for this issue. Can you please send us a Direct Message with your full name and your full address? To send

XfinityJeniece

commented

2 hours ago

to the conversation:

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Wire down

Comcast Wire down in my alley

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Hello @user_9b6def, and thank you for posting your concern on our Xfinity Community forums. Not receiving emails you expect is a genuine concern. Depending on how you are intending to receive these emails can be affected by a number of fa

XfinityCliff

commented

2 hours ago

to the conversation:

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Unable to receive email

Hello I am unable to receive email from subscription service for a long time now. Sender is in my contact list and is not going to my spam folder. Is there a way to resolve this?

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user_xus0gp - Hello! Thank you so much for reaching out—I know how important it is to get your service back up and running smoothly, and I’m happy to help guide you through your options. To replace your SIM card with Xfinity Mobile, you h

XfinityThomasA

commented

2 hours ago

to the conversation:

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Lost Sim card

I was installing a memory card. The sun cards slot was empty. Not my phone says no sun card detected

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About phone service

just wondering when a phone is paid off is the service unlocked for another service company

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Customer Service

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Amen to that, def canceling Xfinity if they don’t get Red Zone back!!

user_gvx1vl

replied

2 hours ago

to the conversation:

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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