Official

Accepted

Unanswered

Advanced Filters

Search Results (489.8K)

Most Recent
Selected Most Recent
Schedule a technician to move router to another room in our home

Our current xfinity router is in a bedroom that initially functioned as an office. That bedroom is now being converted to a nursery and we would like to move the router to the living room. We need a cable outlet installed in the living room.

Question

4

0

0

Billing problem

"I signed up for Xfinity Mobile in March with a documented $40/month device credit for my iPhone 16. My account is now only showing a $30 credit. The store representative assured me the credit would carry over during recent plan changes. Please review the original terms of my device agreement from M

Question

5

1

0

Delivery

Package incorrectly delivered to my address

Question

5

1

0

Cancellation

Hello I am in need to cancel my services

Question

4

0

0

@user_dq5fj9​ Hello I use connect.xfinity, same as I have for 25 years. Today I got letter from financial firm stating that they can not reach me by email, when they have done so for years. Something is rejecting almost all emails sent to me. Again

 replied 

2 hours ago

 to the conversation: 

0

not getting any important email !

I am still not getting many emails that I should. It has been weeks. I get email into my inbox from only 2 people - no corporations. Today I got a spam faking comcast. What is going on?

Question

@user_hjqgqv None of my folders transferred over when I went from Comcast email to Yahoo email.  Can I get them back?  Some folders contained items I wanted to save. How long has it been since your transferred to Yahoo! Mail?  If i

 commented 

2 hours ago

 to the conversation: 

0

0

folders

None of my folders transferred over when I went from Comcast email to Yahoo email. Can I get them back? Some folders contained items I wanted to save.

Question

The only way I was able to get the Braves channel was by claiming the one Xfinity cable box that is included with my plan. I still use my TiVos but if you put the cable box on an appropriate switcher with the TiVo you  can switch between the tw

 replied 

2 hours ago

 to the conversation: 

0

Channel 1254 not enabled on my Comcast account in Atlanta

My Xfinity plan includes BravesVision channel 1254. However, when I tune to that channel I get a message “channel unavailable “. I called Comcast/Xfinity and the first representative confirmed I am authorized for the channel but she said since my equipment uses Cablecards that might be the issue. Sh

Question

user_jf8401, I understand where you're coming from. So to clarify, your internet seems to be steady during other times with surfing and etc, other than when you're on zoom and facetime calls?   

 to the conversation: 

0

Dropouts and Packet losses

I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo

Question

Hey @user_5r1p88, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience with the troubleshooting of the Xfinity Internet service. Did you recently move to this address? S

 to the conversation: 

0

0

Poor customer service. I need help!

I plugged in my router and only get a flashing amber light. I went to chat three times now. They run diagnostics. It was determined I don’t have a signal coming in to the house. I was told I had a service technician scheduled to come today to access. I was supposed to receive a notification of that

Question

@user_emp4xa This is crazy. I can’t get my email and I’ve changed everything time and time again. After I did the Yahoo Mail I haven’t received email and that’s bad for me. I’ve Ben back and forth Comcast and Yahoo the

 commented 

2 hours ago

 to the conversation: 

0

0

Comcast email

This is crazy. I can’t get my email and I’ve changed everything time and time again. After I did the Yahoo Mail I haven’t received email and that’s bad for me. I’ve Ben back and forth Comcast and Yahoo they can’t help me . What have you all done?

Question

Have to fight to get an upgrade

I have two upgrades for my two lines and you guys make it like I haven’t been paying you Im really about to leave Xfinity

Question

9

1

0

I have not tested at "speedtest.xfinity.com" since I am not offered a speed test at this site -- all this seems to do is ask me to install an app. Other speed tests are fine -- the issue is drop outs in zoom and facetime which have been going on for

 to the conversation: 

0

Dropouts and Packet losses

I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo

Question

forum icon

New to the Community?

Start Here