Xfinity Community Forum

Hello, @user_i6zmiw how are you? We'll need some clarification to help! Are you attempting to make a payment with a checking account? If yes, you'll tend to find your checking account number and routing number in your bank's mobile app or website. &

XfinityJosephA

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4 hours ago

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Payment method

What is the checking account number for my payment

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@user_d7838p That should be through the Peacock website https://www.peacocktv.com/ when managing your account.

XfinityMatthew

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4 hours ago

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Xfinity account already linked to Peacock

I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi

Question

user_qq2cn0 The Xfinity app would let you know if there were any service interruptions in your area, and we also have our website to look up any interruptions as well at https://www.xfinity.com/support/statusmap. Both options would provide you with i

XfinityEricB

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4 hours ago

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Outage

Is there an outage in my area

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2 Gig plan, upload stuck at 40 Mbps since activation, Tier 2 ticket CR262645787 unresolved

I activated a customer owned Arris SURFboard S33 yesterday on my 2 Gig plan. Billing confirms the 2 Gig tier, which should deliver roughly 2000 Mbps down and 250 Mbps up. I am getting about 1.2 to 1.3 Gbps down and only 22 to 40 Mbps up. The upload has never come close to the 2 Gig rate since activa

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Your Home Network

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Hi @user_lhu5tu Thank you for reaching out, The Xfinity app has been updated, and now requires the Android 12 operating system or higher. In the Google Play Store if you locate the app and click "about this app" it will detail the required operating

XfinityJanelle

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4 hours ago

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Xfinity app

Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.

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Hey @user_u0axmd , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile phone. I would be more than happy to offer my assistance looking into this furt

XfinityJanelle

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4 hours ago

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Issue with unlocking phone [Edited]

I have a galaxy s10 that I've purchased with Xfinity November of 2019 I've been trying to unlock multiple times. It obviously wasn't automatically unlocked 48 hours after being paid off since that was many years ago. They tell me the first couple times I've chatted with them it will unlock in 2 days

Question

user_qf1dns You may also want to try logging into the firmware of your modem by opening a browser and in the address bar type 10.0.0.1 and press enter. The default username is admin, and the password is password. From here, you should be able to sepa

XfinityBenjaminM

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4 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

Question

I would delete the app and redownload it. Then try again. If that doesn't work we may need to escalate it. The stream app can also be impacted if you have multiple accounts. Do you have multiple accounts with us by chance?

XfinityMatthew

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4 hours ago

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How can I reset my purchase pin?

How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.

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user_u5gl3m Thanks for reaching out to us about the account not active message you get when signing in. We are happy to help get this fixed for you. Did it recently start doing this or has it been a problem for a while? Did you recently move, and tra

XfinityEricB

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4 hours ago

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Account sign in

It says my account is not active

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We’ve had this problem with all TVs last week or 10 days. So annoying! Mine doesn’t come and go, it came and it stayed. Why are they acting like this is just a “you” problem?

user_arb8pg

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4 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Inactive account

My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.

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Getting Started

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"To reset the Xfinity Stream app on your Roku device, you need to sign out of the app. Go to the **Settings** menu and select the **Sign Out** option. This will deactivate your device, and you will need to reactivate it the next time you log in, ac

user_1ti7gq

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7 hours ago

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How can I reset my purchase pin?

How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.

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Being charged for plan change I didn't make,given the runaround by chat agents with no solution

I got the 2 Gigabit Internet Plan on March 08, 2026, which includes a $30 discount that expires March 09, 2031 and I'm on autopay which has a $10 discount, and my total has always been $100.90, now my upcoming charges says my charges are $280.90 another chat agent says I ordered a new plan on May 10

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Your Home Network

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When you said "Click Help & more info " on step 1, which web page were you referring to?

user_d7838p

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8 hours ago

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Xfinity account already linked to Peacock

I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi

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My child connected to hotspot

My 13 year old purchased a Xfinity hotspot 30 day pass so that he can go around my restrictions. How do you allow this?? And how can I stop it?? I called customer service but they were no help.

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Rules and Automations

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@BruceW I changed the WiFi settings per the suggested link. It did not resolve the issue.

user_qf1dns

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8 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Payment method

What is the checking account number for my payment

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Billing

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@XfinityVictor yes, as I posted I have tried the suggested “fixes” to no avail. It repeatedly points to the gateway blocking the connection.

user_qf1dns

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8 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Outage

Is there an outage in my area

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Sign-In and Account Management

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No international mobile service

We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an

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Network

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