Xfinity Community Forum

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The June 6 order was fine. It was the October “surprise” I was upset about. I did not request a higher speed, I just wanted access to espn unlimited.

user_m9zt0e

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44 minutes ago

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Didn't request what I was charged for

I updated my xfinity account on June 6, 2026 and my order was confirmed, 500 mbps, no charge for third box. I was satisfied. Bill was lowered, speed was very adequate. Then in September or October (don't remember exact date) i tried to install the X1 system of streaming but could not get it to work

Question

@user_3bvpgh Good morning, and thank you for reaching out for assistance with your Xfinity Stream App. I'm happy to point you in the right direction. May I ask what version of the Google TV App you are running? https://www.xfinity.com/support

XfinityKassie

commented

46 minutes ago

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Xfinity Stream app install indicates it is not compatible with Hisense model 55S7SG tv. please advise me.

unable to access Xfinity TV using my Hisense TV via Google TV app.

Question

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Billing cost for november

Why did my bill go up for nov

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Billing

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Pay bill for my sick brother

I’m Anzio Lee power of attorney I’m trying to pay his bill at address 6760 Rasberry lane apt 1003 he have been in the hospital last few months can I get an account number

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Your Home Network

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@mhoefgen Happens to me, especially annoying on THE VOICE

danslucky2

replied

50 minutes ago

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U

DVR recording audio drops in and out on TV Box

DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record

Question

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I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them.

user_s3vp19

commented

51 minutes ago

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NBC affiliate in Colorado seems to have audio/video buffering issues through Xfinity

I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro

Question

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I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them.

user_s3vp19

commented

51 minutes ago

to the conversation:

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NBC affiliate in Colorado seems to have audio/video buffering issues through Xfinity

I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro

Question

Good morning, @user_gh2pl3 ! I’m sorry you were experiencing issues with your mobile service. Since it’s been a few days, are you still seeing “No Service” on your phone, or has the issue been resolved?

XfinityRichard

commented

55 minutes ago

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No service

My Internet is working however my phone says no service. Is it my phone or is it Xfinity?

Question

@user_c4m3t3 Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what's going on with this payment plan. To be able to discuss account specifics, please send a direct message by clicking the chat icon in

XfinityRaul

commented

56 minutes ago

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Payment

I set up a payment plan for the following week; and you guys rescheduled it?????? Why????

Question

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Service at my address

I moved roughly a year ago and had to cancel my Xfinity service because the sales website said my new address was not covered. Starlink is beginning to outprice me and I would like to move back to Xfinity. According to the FCC Broadband map my address is served by Xfinity. I would like to get this c

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Your Home Network

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Formal Complaint: Failed Number Portability, Service Disruption, and AT&T/Xfinity Refusal to Take Responsibility

I transferred my brother’s phone number from AT&T to Xfinity Mobile, but the transfer failed and the number was never activated. Now I’m stuck in a ridiculous situation where AT&T claims Xfinity owns the number, while Xfinity claims AT&T still owns it. Neither company is taking responsibility, and I

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Network

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D

Never Received Lord of the Ring's Fellowship of the Ring Extended Version

I redeemed the Xfinity reward for the movie Lord of the Rings extended edition 11/05/26 on my account (you can still see it under the “redeemed” tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" t

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Customer Service

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Why can't I select and save favorite TV channels anymore on the streaming app guide?

The Guide features have recently changed. I can no longer select Favorite channels

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Xfinity Stream Website

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Thank you for letting us know, @user_5ynbe5. Another option our team typically has is to escalate this through a ticket to our backend support team, which I'm happy to get started for you! Could you please send our team a direct message to continue?

XfinitySara

replied

1 hour ago

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WiFi Extender Return – Store and Online Support Keep Redirecting Me

I’m trying to return my WiFi Extender for a full refund within the 30-day return period. Your online support agent told me to return it to a store, but the store refused and told me to process the return online. The extender also doesn’t appear in my online return options. I’ve already followed your

Question

Greetings @user_r9bluj, and thanks for reaching out to us on the community forums, I hope this message finds you well. While we are sad to hear that you want to cancel the service, you have come to the right place for assistance. Could you pleas

XfinityJeff

commented

1 hour ago

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Cancel seevicet

I want to cancel my Internet service

Question

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I’m trying to return my WiFi Extender for a full refund within the 30-day return period. Your online support agent told me to return it to a store, but the store refused and told me to process the return online. The extender also doesn’t appear in my

user_5ynbe5

commented

1 hour ago

to the conversation:

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3

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WiFi Extender Return – Store and Online Support Keep Redirecting Me

I’m trying to return my WiFi Extender for a full refund within the 30-day return period. Your online support agent told me to return it to a store, but the store refused and told me to process the return online. The extender also doesn’t appear in my online return options. I’ve already followed your

Question

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Payment

I set up a payment plan for the following week; and you guys rescheduled it?????? Why????

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Billing

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Good post. I’ll add that when browsing by category, you can’t see the channel number or if it’s HD until you actually view the program/event.

user_0lc7wo

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1 hour ago

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App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

Question

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Can I Use an Early Upgrade on a Financed iPhone with a Deactivated Line?

I currently have two active Xfinity Mobile lines on a shared 3GB data plan. Both phones on those lines are completely paid off. Last year, I added a third line for a family member and purchased an iPhone 15 on a 36-month device payment plan. The family member subsequently got their own service, retu

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Devices

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Free ipad scam.

I am getting charged for this (free ipad) and now it is no longer in my account that I have no access to but I am still getting charged? I've reached out many times to support and they keep telling me to ignore it as they still charge me. Has anyone dealt with this? and what did you do to fix it?

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Devices

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