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user_y8aok7, I'll be glad to give this another look. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Onc
Returned equipment to xfinity store but still getting charged
Hello after I canceled my account I returned Xfinity equipment to the store in Allston 02134 Massachusetts but I am still getting charged
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Yes, we are a current customer and have a comcast.net email address
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
Question
Returned equipment to xfinity store but still getting charged
Hello after I canceled my account I returned Xfinity equipment to the store in Allston 02134 Massachusetts but I am still getting charged
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Billing
Nyxocide, hello there and thanks for reaching out! I did not know we had that capability with our TV boxes! I am so shocked and excited at the same time. I now can understand the importance of needing that bluetooth to work. Thank you for sharing the
Bluetooth + Remote issues
My flex box was working just fine up until a week ago now. It won't connect to ANY Bluetooth devices suddenly. No devices show up on the list to try unpairing/repairing and the discover section only has a loading symbol that never moves no matter how long I wait. It's completely blank under the Blue
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Good evening @user_yukle9 and thank you for your interest in our new XB10 gateway as well. Our XB10's are not currently widely available in store and are only being provided to customers with symmetrical speeds at this time. Are you currently receivi
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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Yes they did this to me the other day, I am long time member have 2gb plan and only computer can use it, and need to xb10 due to having over 70 devices connected it due to smart home stuff, and 3 gaming computers and other wireless devices.
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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I cannot find an icon as your directions anywhere. But to make it easier for you to understand and think properly. Why would I have called being told I would get more for less. 500 and $55 if I changed. Why would I have changed plan if it was going t
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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Trade In Complaint
I am having a very frustrating experience with Xfinity regarding a trade-in that has still not been resolved after several months. On November 24, 2025, I traded in my Apple iPhone 14 Pro (Space Black, 256GB) and ordered Apple iPhone 17 Pro through Xfinity Mobile. Xfinity emailed me a shipping label
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Devices
CMP1057 Are you a current customer with Xfinity? Also, is it a Comcast email you're having this issue with?
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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I do understand your frustration with this @xABD, Have you tried opening your computer since you turned the content blockers for the Xfinity domain on to see if that worked?
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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I believe the CEO of comcast
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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OrlandoM Suggestions, "You would need to go into your browser and (1)turn off the pop up advertisement settings, To (2)turn off a pop-up blocker, access your browser’s settings, navigate to "Privacy and Security" or "Site Settings," and toggle the (2
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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Who is Bryan Robert’s? I too have been major issues with them since August!!
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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My outside contact (a company domain: thingblu.com) is seeing this issue. Back in 2016 email from the domain was fine. Now, last week, we are seeing this "throttle" problem. From Googling this problem I see many people having this
Xfinity Is Blocking Emails from my Gmail Account
Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo
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Thank you. HP OmniBook X
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
Question
user_p4zjo7 I am very sorry, we can certainly assist you with this concern. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your
Free Tablet
I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from be
Question
Hey there, @user_mjlvbh, thanks for reaching out through Xfinity Forums regarding your billing details. I understand how important it is to be billed correctly and we want to ensure that you are issued the correct refund. I would be happy to take a l
Urgent: Billing Charge After Service Cancellation – Refund Request ($228.10)
Hello, I’m hoping someone from Xfinity can help review my billing issue because I have received conflicting information from multiple agents. I cancelled my cable and HBO services on February 9. My billing statement covered January 8 – February 12, and I paid that bill in full. At the time of cancel
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I have the same problem error code 40436. has not worked in 3 weeks
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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You all should change your practices. This is not ethical.
Free Tablet
I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from be
Question
Hello, and thank you for your feedback and for joininig us here on the Forums, user_hilytv! While we have no estimated time of when the app might be updated, I included a helpful aricle regarding troubleshooting he Stream app and portal which I hope
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Xfinity Stream App for LG TV’s
When is the new update coming for the Stream App on LG TV’s? Last update was in 2022… app is terrible. All other platforms have recent updates with many updates/upgrades on the app, why has this not happened with LG?
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