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Good morning user_0cdq7e! Thank you for taking the time to share your experience with us from changing over to Xfinity Mobile with you and your families phone lines. I'm sorry to read of all the trouble we have had with the switch over between the se
Another unresolved trade in and promotion failure
I'm not sure how long Comcast mobile is going to last operating this way. It's become quite clear their salespeople and customer service do not have the knowledge or tools to sell and support their products. I HIGHLY recommend not switching to Comcast Mobile unless you yourself are the expert on the
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Hi there and welcome to Comcast @1goodshow. I am sorry to hear that you are having troubles with the Paramount + App. Now do you know what type of TV box you have that you are having troubles with?
paramount+ crash
Using the Paramount+ app through the Xfinity box has been an ongoing issue for years. It is delayed and crashes daily. It does not respond to pausing, fast rewinding, forwarding, or exiting.
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From what I found online @tbill1, Yahoo requires passwords to be at least 8 characters, mixing uppercase, lowercase, numbers, and symbols, but strongly recommends longer passwords (12+ characters) with unique combinations, avoiding personal info, dic
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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user_wce8ns Yes, please send a Direct Message with your full name and address so that we can see if we can get this fixed on our end. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary • Clic
Gateway Shows Offline in App
I have active internet that was installed last week, and the Xfinity app shows the gateway is offline. It's not. What can I do to get this issue resolved? Chat and in-store folks said, "Reboot the gateway and it will resolve", and that didn't resolve the issue.
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user_195wxi Hello! Thank you for reaching out to us here on our Community Forum. While we can appreciate where you're coming from, we'll be happy to see if there is anything we can do to help. Please send a Direct Message with your full name and addr
International Roaming HELP :(
Hello Xfinity Team, I’m posting here hoping to be guided to the right place for help. During a recent international trip, I made an honest mistake and forgot to activate the $10/day international roaming option on my line. As a result, I was charged over $1,000 in roaming fees, which I completely un
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@jpatropulos Thanks for reaching out to us, depending on the show or the network you may have to change your settings so it doesn't rerecord shows you may already have. Depending on the network they may relaunch it as a new viewing. Also this link ht
Dvr
Old show are being recorded as new because they are on different channels now. They were originally scheduled from the channel but now from a different channel. Also, dvr is cutting off last minute of so of show
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@SNAKE-PLISSKEN Thanks for reaching out to us if you have our awesome Xfinity voice remote you can speak into remote and say HD channels and it will show you which channels are in HD in your area
when will you be upgrading channels that are available in hd,but you still have in sd?
i live in ct. and these channels are available in hd,but you still have them in sd.they are : - wcbs 2 new york,nbc new york,wabc 7 new york,laff tv,heroes and icons(h&i),comet,charge,cozi,catchy comedy,get tv,antenna tv,start tv,fanduel,rewind tv,hsn 2,hbo comedy,hbo drama,the movie channel xtra,sh
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Quick question..I keep seeing "pick a strong password" for Yahoo . I feel I would half a chance of doing this if I could use my same Comcast password for the migration as Xfinity Jon said he did. My Comcast password is letters and number
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Set top box
Hi. The fan is loud on my Living roomcable box. It’s a PX013ANM. I just upgraded my home entertainment system. Looking for the most current box that has the best quality output. How do I go about upgrading this one? THIS IS THE FOURTH MESSAGE I’M SENDING. YOUR SYSTEM KEEPS THROWING AN ERROR EVERY TI
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X1
@user_14822k Awesome do you have any other questions or concerns
Social Security issue
I have been trying to buy a new phone for 4 days and am unable to because the response is that my SSN is wrong. 3 trips to the store, multiple calls to Xfinty mobile, CSA etc and I keep getting passed between low level agents who can't help and arn't able to transfer me to someone who can. I have an
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Cancel scheduled payment because I made the payment early
I need to cancel a scheduled payment because I already made the payment
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NewsMax streaming issue screen freeze
This is a sporadic problem. I have reinstalled the app but it still happens. I am using an Amazon Firestick. Only happens on NewsMax channel.
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Xfinity Stream Website
I was lied to by Comcast when signing up for internet.
I signed up for internet when I moved and I got the 500 mb plan. I was later contacted by comcast saying that my internet had a data limit. I contacted support and asked them about the 1000 mb internet plan. I asked about the price and if it had unlimited data and I was told yes by the employee onli
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Billing
DO NOT USE FOR INTERNET PROVIDER
I hate this company SOOOOO flipping much. Totally awful and they know it but don't care. You can't do anything over the phone or else the person does it incorrectly. Their app is absolutely USELESS! You can't do anything with it like increase your data for the month or see what your Internet is bein
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Xfinity App
Check data usage
I'm not seeing a way to check this current month's data usage.
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Customer Service
Sent in trade in device
I sent in my trade in device under the wrong shipping label. It went to assurant Xfinity but it was for a previous device I traded in the phone arrived but I’m not getting the credits
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Customer Service
Good morning @user_2l26ve our team would be happy to review your account with you. FORUMSPlease send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message
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I was lied to by Comcast when signing up for internet.
I signed up for internet when I moved and I got the 500 mb plan. I was later contacted by comcast saying that my internet had a data limit. I contacted support and asked them about the 1000 mb internet plan. I asked about the price and if it had unlimited data and I was told yes by the employee onli
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