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Patrick_L, unfortunately, I wouldn’t be able to set up a technician visit just to move the existing cables to another panel. We can relocate or install cabling for a fee when setting up new service or working with an active account, but if the
Previous Customer Question About Existing Coax Line
I wanted to use the existing coax line that is run to my room, but it's connected behind the restricted access panel and not the customer access panel. I was searching on what to do and the answers vary, with the main answers being that Xfinity will charge 100 dollars as a service fee and label it a
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Xfinity's handling of this known issue can only be labeled as DISGRACEFUL. I have been a Comcast subscriber for over 30 years.
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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Collections/ No Balance Owed
I have been sent to collections twice (once disputed, now have a new collection) when I owe no balance on my account which has been confirmed by multiple customer service agents. They cannot seem to tell me where this mystery charge is coming from. We closed our most recent account with Xfinity Janu
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Billing
Hey @user_7sly0a, Thank you for visiting our official Xfinity Forums Community support page. If using a third-party email and you have issues sending to "comcast.net" addresses, our CSA team would be the best contact. You can also visit https://spa.x
Personal email blocked from sending to comcast.net
Emails from my personal gmail to comcast.net addresses have been blocked for the last 5 days. I saw the message below in another thread and called CSA. The tech could not find a block on my email address and suggested I call Google to see what is blocking on their end. I would be very surprised if G
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Hi, thank you for responding. I have a full account of what happened, screenshots included. I did not think you wanted me to post it in detail in this forum, but I can, just let me know. Was escalated to a supervisor. I have her email, she emailed me
Billing Escalation
I have a billing escalation that needs immediate attention. I tried countless REPS, with no resolve.
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Perfect! We will check back in with you here, @clhawk. If you notice any concerns before you hear from us, feel free to reply in the thread.
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
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user_xwsp46 - We'd appriate the oppurnity to gather feedback and help in every way we can. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.C
Xfinity is losing me after 20 years - they lied to me
Xfinity is losing me as a customer after 20 years and about $20k over a $300 mobile credit that they said they would give me for my old phone, and now will not honor. I’ve just spent over two hours on the phone and was transferred to six different agents. Besides the two hours today, I’ve spent anot
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That would be great. Thank you.
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
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See above and feel free review my account and listen to the phone transcripts with the CSA department, cellular retention department (twice) internet retention department (transferred incorrectly) cell phone repair department (two different reps, two
Xfinity is losing me after 20 years - they lied to me
Xfinity is losing me as a customer after 20 years and about $20k over a $300 mobile credit that they said they would give me for my old phone, and now will not honor. I’ve just spent over two hours on the phone and was transferred to six different agents. Besides the two hours today, I’ve spent anot
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user_bac49f Thank you so much for reaching out for help with your managed WIFI settings. The issue you are describing is more than likely related to the WIFI channel your devices are now being automatically connected to on your network. You do
Security mode locked in WPA-3, certain devices will not connect.
Recently my wifi updated to automatically manage “some of my settings” to “optimize my network.” However, this means that the security mode is currently locked and greyed out on WPA-3 Personal only, and certain devices, like the Xbox and Ring Cameras, will not connect anymore as they need WPA-2 or a
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Just like everyone on this thread I to am getting the same issue. And yes tried different browsers cleared cache and data. Uninstalled and reinstalled app nothing work. So if the reps see this don't suggest any of it. Was on the phone with a rep yest
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Good afternoon @user_xwsp46, and thank you for taking the time to post here today. Can you provide me some more details about what happened?
Xfinity is losing me after 20 years - they lied to me
Xfinity is losing me as a customer after 20 years and about $20k over a $300 mobile credit that they said they would give me for my old phone, and now will not honor. I’ve just spent over two hours on the phone and was transferred to six different agents. Besides the two hours today, I’ve spent anot
Question
Requesting Member-Owned Router option
Hello Xfinity Support, I currently have Xfinity 2 Gbps residential EPON fiber service with an XER10 gateway and a separate optical network unit (ONU). I would like to switch to the Member-Owned Router option announced in July 2026 and connect my Ubiquiti UDM-SE directly to the ONU. Please arrange fo
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Your Home Network
Equipment return
So I have the motor box that was sent to collections is there a way to return it so it can come off of collections
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Your Home Network
ScreeningName this is great news, please keep us updated if things change again and your service becomes impacted once more.
Casting from stream
The Xfinity Stream stopped being able to find my TVs. YouTube, Edge, and other apps have no problem. This fails on both my Galaxy S26 Ultra & my Galaxy Tab S9.
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Xfinity's handling of this known issue can only be labeled as DISGRACEFUL. I have been a Comcast subscriber for over 30 years.
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LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN
this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i
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