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terrible service I want my money back
I waited over an hour last nite and supervisor never called. I called today and 3 regular agents said they could help they did not I want a supervisor I want my money back
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Customer Service
This stinks I wished I had new this before I bought a 1000 dollar TV that now I can not even stream a service I pay 240 a month for. I guess I will have to cancel xfinity now.
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Upload speeds are low after they did service area updates
My current internet plan is 2 Gbps download / 30 Mbps upload. I am getting the 1.4-1.8 Gbps download, but my upload speed is stuck at 30–50 Mbps, which is far below the 300 Mbps I’m paying for and have contractually agreed upon with Xfinity. I am using Xfinity’s XB8 equipment and have also tested on
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
turning in equipment
I turned in my gateway and extender today after cancelling my internet service. The xfinity c/s person never logged into my account to mark that they had received it. He also said I didn't need to turn my extender in even though I was told on the phone that I needed to. He pulled out a generic form
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Comcast Philly Channel Not coming in ?
Our comcast sports channel is not coming in ?
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Channels and Programming
Greetings @Helpmer1234,Thank you for looping us in on this issue, we're here to help. We'll need to gather some additional information to complete an investigation. Please feel free to send our team a direct message with your full name and service ad
Need to return ipad
I was told my iPad would be free. I was charged $33 a month. It has never been op-ed. I tried to return it today. It’s past the 14 day limit. They will not accept it. The agent last night said all would be fixed if I return it today. Not true. I was lied to about the free iPad. I have copies of all
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turning in equipment
I turned in my gateway and extender today after cancelling my internet service. The xfinity c/s person never logged into my account to mark that they had received it. He also said I didn't need to turn my extender in even though I was told on the phone that I needed to. He pulled out a generic form
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Customer Service
@BIslander Thank you for the response. That is very useful information regarding the XiD.
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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user_r86i0k Hello, and welcome to Xfinity Forums! I'm happy to help you get in the right direction for getting some answers and resolution. May I ask what the error you are getting when trying to login?
Billed after cancelling mobile and porting my number to another carrier.
I cancelled my mobile plan last month and ported my number to a new carrier. I've been charged again for this month. The website keeps giving me an error, and customer service isn't answering. This needs to be settled. I plan on doing a chargeback and taking any legal measures I need to get a refund
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You're quite welcome ! Be well !!
Do I need to upgrade my MODEM?
Hello! I just upgrade my internet service from 250Mbps to 1000Mbps, through online account management. But my download speed stays at 250Mbps, I'm wondering do I need to upgrade my MODEM to actually get the 1000Mbps? Thanks!
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Yes. It's too high. And the upstream power is a bit low. The attenuator will help balance both levels. If you can fix it yourself, you would save the possible $100.00 charge for the tech visit if they determine that the problem is with your equipmen
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
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Billed after cancelling mobile and porting my number to another carrier.
I cancelled my mobile plan last month and ported my number to a new carrier. I've been charged again for this month. The website keeps giving me an error, and customer service isn't answering. This needs to be settled. I plan on doing a chargeback and taking any legal measures I need to get a refund
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Billing
@heron506 Thank you for reaching out. We apologize for the inconvenience you’re experiencing with your Xfinity Voice service. Is your phone line connected directly to the Xfinity modem, or does it run from the modem to a phone wall jack?
Voice Service
After a weeklong vacation I came home to no phone service - no dial tone and cannot make calls, and there is power to the phone. I tried all the troubleshooting tips, even tried a new phone. I think that my service was accidentally shut off. Can this please be checked?
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Voice Service
After a weeklong vacation I came home to no phone service - no dial tone and cannot make calls, and there is power to the phone. I tried all the troubleshooting tips, even tried a new phone. I think that my service was accidentally shut off. Can this please be checked?
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Customer Service
Thank you Bruce - looks like the S33 is no more for the Next Gen internet speeds. Xfinity just reached out to me to tell me the only modem I can utilize to get the speeds of the new plan, is their XB10. The good news is they include it with th
Arris S33 Download and Upload issues after Xfinity "upgraded" me to a newer 2.2 Gbps plan. Not hitting 2.2 Gbps speeds after plan upgrade
A few days ago, I had an Xfinity plan with speed boost that I was consistently pulling download speeds of 1.63 Gbps at the modem. My gateway and other nodes are Eero Pro 7 and the speeds were very good. I was offered this new plan and a 5 year price lock so the deal sounded too good to pass up. WRON
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ma_moose Hello there! Thank you for reaching out to our Xfinity Forums regarding 2FA. I have a couple quick questions. Do you have your landline service with Xfinity? To clarify, are you saying you are not receiving 2FA verifications to your landline
Certain text messages/phone numbers are not coming through
Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end
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@XfinityEricB Hi , I've already reply to your direct message for the service address. let me know any additional information you need. Thanks
Netgear CM3000 upload speed still cap at 40Mbps after activiated
Hi Xfinity Tier 2 support, I have just upgrade and activated my new Netgear CM3000 modem thru. Xfinity mobile app. however the upload speed still cap at 40Mbps . Can any Xfinity tier 2 support help to reprovision it correctly according to to my internet plan( download 1.1Gbps, upload 100-200Mbps) Th
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Hello @user_dhlgum Thanks for reaching out. Glad you hear you had a great experience with Tiffany. Was this a store visit? If so do you have the location? We'd love to make sure she gets the credit she deserves.
Best worker at this facility
Miss Tiffany helped me on 6/27/26. She was amazing, she worked with me.I was very, very unhappy with the service that I had been provided prior to speaking with Miss Tiffany. She needs to be recognized for so incredible customer service.
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user_3dvo13 - Hello, and thank you for joining us here on the Xfinity Forums! I’m really glad you reached out for tips on connecting and positioning your xFi Pods to improve your home WiFi experience. I know how important a strong, reliabl
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Xfi pod connection issues
How do I connect 2 pods so that they extend my signal linearly, not spoke and wheel, and stay that way. My home has more distance on one side of the gateway than the other. I have tried connecting just one pod (closest to the Gateway), then once that is working, connecting the second pod. One time i
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