Xfinity Community Forum

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I removed my credit card, although the option for managing autopay was selected for my bank account I'm assuming your billing program is designed to autodraft from peoples credits cards even if they have their autopay selected to withdraw from a ban

user_uhk4jd

replied

58 minutes ago

to the conversation:

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U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

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Correct. Let me understand what you are saying, even if i have autopay setup and the priority choice of my input payment options is my bank account, xfinity will still charge my credit card? I will remove my credit card now

user_uhk4jd

replied

1 hour ago

to the conversation:

0

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

@XfinityKei wrote: "... you can choose not to sign up for Yahoo Mail ..." How? The popup has no way for users to say "No", as far as I can tell.

BruceW

commented

1 hour ago

to the conversation:

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Removal of email sign-in message 'A better email experience is now available for you'

I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.

Question

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cancel service

Please cancel my service immediately Account [Edited: "Personal Information"]

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Customer Service

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user_uhk4jd Have you removed the debit card from the online profile? The only way the debit is being used is if that is still active in your user profile. We no longer offer discounts for the debit card autopay.

XfinityThomasB

replied

1 hour ago

to the conversation:

0

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

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Hey Thomas, Thanks for the reply. Yes, my checking account was selected and yet my visa was billed.

user_uhk4jd

replied

1 hour ago

to the conversation:

0

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

user_uhk4jd That is all still in motion for the $10 discount on the service for autopay via direct bank routing. When you go into the Xfinity app, do you see the bank account listed and autopay is setup?

XfinityThomasB

commented

1 hour ago

to the conversation:

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7

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

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When I tried to create a NEW general message, it does not bring up a new post and appended it to the existing thread. I do not know why or how to avoid it. This is the second time it has happened even though I went into the main community forum and

user_tdmmzl

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1 hour ago

to the conversation:

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Another Internet Outage

Since neighborhood upgrade in mid January I have had over a dozen outages and no one can explain the root cause. Another one this afternoon. Never had a problem before the upgrade. This is ridiculous. I work from home and take online classes. I need reliable service. Outage i for says it affects 101

Question

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When I tried to create a NEW general message, it does not bring up a new post and appended it to the existing thread. I do not know why or how to avoid it. This is the second time it has happened even though I went into the main community forum and

user_tdmmzl

replied

1 hour ago

to the conversation:

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U

Another Internet Outage

Since neighborhood upgrade in mid January I have had over a dozen outages and no one can explain the root cause. Another one this afternoon. Never had a problem before the upgrade. This is ridiculous. I work from home and take online classes. I need reliable service. Outage i for says it affects 101

Question

U

$10 monthly discount not being applied

Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card f

Question

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Billing

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@4T6er Thanks for reaching out. You're seeing this message as we are migrating our customers over to Yahoo mail. I have a link with more information https://www.xfinity.com/support/articles/yahoo-email-migration-overview Is it a popup message you're

XfinityKei

commented

1 hour ago

to the conversation:

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Removal of email sign-in message 'A better email experience is now available for you'

I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.

Question

I get my emails but I can't read them

poppy53

commented

2 hours ago

to the conversation:

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comcast.net

why can i not access my comcast.net email

Question

Internet Outage After Scheduled Maintenance

Yesterday, there was a scheduled maintenance event at my location at around 11:00am. I received noticed that we could expect service interruption. At around that time, my internet went out. Soon afterwards, I received a notice that the work was completed and everything is up. I waited but my interne

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Your Home Network

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SMTP block for outgoing emails on iCloud, Yahoo, and Gmail using Apple Mail on MacOS

Beginning in mid‑January, Apple Mail on my Mac lost the ability to send outgoing email across all configured accounts. Because the failure affects three unrelated providers (iCloud, Yahoo, Gmail), the issue is not account‑specific, not tied to a single service, and not caused by user‑side settings.

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Email

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Slow Internet Speeds

I have a 1200mbps plan and have routinely slowed down to 100-200mbps in the evenings with uploads as low as .22mbps. I work from home and this is interferring with my ability to use my work phone. I have repeatedly called and am constantly told that I can purchase a high speed plan or an extender (m

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Your Home Network

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Accepted Solution

@user_utuubz Thank you again for bringing this to our attention and allowing us to work with our partner teams to ensure we have the account corrected, and a notice sent to the collection agency. From there you should see your credit report updated a

XfinityPaula

commented

2 hours ago

to the conversation:

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Fraudulent practice by Comcast

I have had Comcast for years. I have internet and streaming service. But, for some reason, someone at Comcast create a 2nd account associated with my home address. I was unaware of the 2nd account which Comcast was using to double bill me for the same service. I have always kept up on the primary ac

Question

Hello, @user_w0w99j have you run a speed test https://speedtest.xfinity.com/ to check the connection to your modem? What have been the results and does it match your speed tier? Also, we offer a connection troubleshooting tips page here you can use a

XfinityThomasC

commented

2 hours ago

to the conversation:

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c

Question

Hello, @user_7ex1db. We want to thank you for coming to the Xfinity Community Forum with your customer service concerns. I'm sorry to hear about the trouble you've had with addressing this issue, and I'd love the opportunity to help! Our team has a w

XfinitySara

commented

2 hours ago

to the conversation:

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Complaint

I want to file a formal complaint against an Xfinity technician. His Custer service skills are severely lacking. I tried to speak with a supervisor but wasn't given an opportunity or did he provide his name. [Edited: "Personal Information"] is my ticket number which was closed and an escalation was

Question

Comcast email moving to Yahoo?

I've gotten several emails (from Comcast.com) regarding closure of Comcast email if I don't confirm I accept the new Terms of Service. I suspect spam.

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Xfinity App

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Hole & wires left hanging out of my home for months and technician no showed and countless hours wasted w/customer service

Service is always going out in my area. Back in October i was told they were updating our Service and this update needed to be done or see rvice would get worse, it was fiber cable lines. I was one of the first houses being done. The technician drilled a hole through my wall from the outside in and

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Your Home Network

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