Xfinity Community Forum

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monthly bill

i want to see my monthly bill

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Billing

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Xtreme and tvbox only tv go

I have problem with my Xtreme and tv box, only can see tv go.. please help

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Channels and Programming

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@user_6n1kxj Thanks for adding a post to the community. We have access to general promotions here, the retention team and their deals are only available by phone at 1-800-XFINITY. We can help troubleshoot the Stream app issue. What happens when you

XfinityBenny

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2 hours ago

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Retention Team

I contacted Xfinity because of stream app buffering and was directed to the chat option. “Anam” was the agent and told me my plan was a legacy plan. Anam said the new “next-gen” plan which is the same price and same channels will fix the problem. I agreed and he got back to me and the monthly bill w

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Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la

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Home Phone Features

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You are welcome @winchester169! Thank you for letting us know.Please let us know if you have further questions or concerns if you are still having difficulties after the planned maintenance is completed. We're here to help!❤️

XfinityCliff

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2 hours ago

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Maintenance Ticket Update

I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with se

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Greetings, user_qe77i3! We appreciate you reaching out to our XFINITY Community forum. We always strive for you to enjoy all your favorite shows with peace of mind. I am sorry to hear you are experiencing an issue with Fox News even after rebooting.

XfinityNatalie

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2 hours ago

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Fox News channel! Updated theead

Every channel is working except for Fox it keeps freezing despite all the instructions to reboot it?

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Looks like there is movement. Thanks https://www.xfinity.com/support/statusmap Scheduled Maintenance Planned maintenance in your area is scheduled to start on 03/09/2026 01:00 AM (Pacific). You may experience interruptions to all of your Xfinity

winchester169

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2 hours ago

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Maintenance Ticket Update

I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with se

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Wrong address unit

Hello, I scheduled a transfer on address but put the wrong unit. I need help on this.

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Your Home Network

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Thank you for the quick reply @XfinityQuemekia ! I will wait until after the older account is closed out and try again as you suggest. I assume in the meantime I should NOT activate the 1GB 3 year limited term Peacock offer that is currently present

user_gdpiwj

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2 hours ago

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Moving to New Address – Need Diamond Rewards Peacock Benefit Moved to New Account

Hello - I’ve been an Xfinity customer for a long time. At my current (soon-to-be former) address I previously activated the Peacock benefit as a Diamond Rewards member. I recently opened a new Xfinity 1GB account at a second address that I’ll be moving to. Right now both accounts are active and link

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I've been trying direct messaging as suggested by Xfinity, yet no one responds-- or worse yet, provide 1 blip of response, than go completely dark. Absolutely unacceptable. Is it any wonder they continue losing good customers???

user_5aps24

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2 hours ago

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Service terrible customer service is worse

I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.

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I am so sorry to hear about your equipment @user_n6p0ha! To get the ball rolling, please send us a Direct Message with your full name and service address. From there, I can open a formal damage claim ticket for further investigation. To send a Direct

XfinityQuemekia

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2 hours ago

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Damage to My Equipment

I moved into a home where Xfinity had previously wired up the premises. I hooked my router up to the existing wiring. I used a surge protector on my router, so that there was ground/surge protection on the power side. At the time I assumed Comcast had properly grounded the connection from the cable/

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user_itr8qq Hello, are you having issues activating your Peacock account?

XfinityVictor

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2 hours ago

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access my peacock account

Activate my Peacock account

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You're welcome! It is always a pleasure to assist you, SidLeon. If you have any questions or concerns in the future, please feel free to create a new public post. Have a wonderful weekend ahead!

XfinityNatalie

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2 hours ago

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Network Enhancement

Hello, I received a message from Xfinity saying they will be working to enhance the network in my neighborhood. This has been going on since a week now and I get intermittent interruptions. Typically, this isn't a problem but I am a programmer and I run bots on my laptop to do work. Ever since this

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Damage to My Equipment

I moved into a home where Xfinity had previously wired up the premises. I hooked my router up to the existing wiring. I used a surge protector on my router, so that there was ground/surge protection on the power side. At the time I assumed Comcast had properly grounded the connection from the cable/

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Customer Service

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Worried when I was directed back to what appeared to be a digital agent. Responses were a little slow but passed over to a human who sorted it out and I see I have a refund. A little faith restored in Xfinity. Thanks.

user_neawkr

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2 hours ago

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refund for wifi extender that I never received

I ordered a WiFi extender for $119 in Nov 2025. The item never arrived. In January 2026, I spent over an hour on your app communicating with multiple customer service representatives to request a refund. I had to explain the situation repeatedly to different agents before finally being assured that

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Following the instructions on that page does nothing. Fix your app. This is insane. It shouldn't take people longer to try and change their network name than it does to actually set up the network!!!

user_kodwxg

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2 hours ago

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How do I change my WiFi network name and password?

How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed

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@mrad27 This doesn't work anymore. They bricked that option via the admin portal. It not directs you saying you have to change it via their app. But when you try to change it in the app, you get an error. It has literally taken me more time to try a

user_kodwxg

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2 hours ago

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How do I change my WiFi network name and password?

How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed

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Yeah this doesn't work.

user_kodwxg

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2 hours ago

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How do I change my WiFi network name and password?

How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed

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Hello @user_gdpiwj! Thanks for taking the time to reach out. You should wait until your old account is fully closed. The "already activated" message you're seeing occurs because the system recognizes your Xfinity ID is already tied to your previous s

XfinityQuemekia

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3 hours ago

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Moving to New Address – Need Diamond Rewards Peacock Benefit Moved to New Account

Hello - I’ve been an Xfinity customer for a long time. At my current (soon-to-be former) address I previously activated the Peacock benefit as a Diamond Rewards member. I recently opened a new Xfinity 1GB account at a second address that I’ll be moving to. Right now both accounts are active and link

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peacock is activated according to xfinity but not in peacock site

user_itr8qq

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3 hours ago

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access my peacock account

Activate my Peacock account

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