Xfinity Community Forum

Payment

I canceled my service on the 28th of last month and they still haven’t fully disconnected the service and are now adding a late fee to my account. When should I expect this to update ?

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Your Home Network

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One week for a service call???

Bought a home in April and signed on with Xfinity for internet never having used them previously. Works fine until today when it stopped working. No outages in the area. Called customer service who sent us to a store to pick up new Gateway router. Still doesn’t work and the earliest they can have so

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Customer Service

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How do I get sec+ and ESPN+

Ant find sec+ and ESPN+ to watch Tennessee football

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Sign-In and Account Management

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I'm sorry for the inconvenience, @user_jzu5cj . I'd be happy to look into your billing concerns and available payment options. Please send us a DM with your full name and service address so we can review the account and provide the most accurate info

XfinityRichard

commented

40 minutes ago

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An address to Mail in my bill

I won't pay online, and since I will be out of the country tomorrow and have not received my bill in the mail, I need a physical address.

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STOP BILLING ME FOR ACCOUNT I DO NOT HAVE

Xfinity Mobile keeps automatically billing my debit card for an account I do not have. Over the past year I have waisted hours of my life trying to get the autopay turned off & the account cancelled, but xfinity mobile will not allow me access to the account to close it.Today, I actually received a

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Billing

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An address to Mail in my bill

I won't pay online, and since I will be out of the country tomorrow and have not received my bill in the mail, I need a physical address.

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Billing

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content_of_c Our team is available to help review your account and make plan changes right here. We would ask to move into a direct message so your personal info remains secure, so please send our team a direct message with your full name and address

XfinityThomasD

commented

44 minutes ago

to the conversation:

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Trying to cancel my TV service, why is it so difficult!?!?

I am trying to cancel my TV service and go to internet only. I start a chat session to ask how do I do that. The chat directs me to schedule a callback, but it took forever to return, and when it did, it had a date of September 10th before they would speak to me!. This is crazy, I just want to drop

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user_ufw9ce Hello, are you still having issues using Xfinity Stream on your TV's?

XfinityVictor

commented

44 minutes ago

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Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit

I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous

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user_2kgwol - I completely understand why you're asking is there truly no way to get a message to the team on the ground so they can update the restoration timeframe estimate? I appreciate your patience during this interruption. I can assure you that

XfinityThomasA

replied

50 minutes ago

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Internet Out Despite Having Power

Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern

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Network Outage for over 12 hours

We've been without service for over 12 hours. Our xfinity wifi tower is incredibly hot to the touch, but I cannot speak to a single human to ask for help or advice. The outage map shows zero outage in my area.

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Your Home Network

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water seeping up through floors after xfinity dig

Water is seeping up through my floors after Xfinity buried my cable. I need help immediately!

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Customer Service

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Hi there! Thanks for the response and we are here happy to help look into what is going on in your area. Please send us a DM. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "St

XfinityJorge

replied

56 minutes ago

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Consistent outages - not good enough

What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today

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This response doesn’t address my question

user_2kgwol

replied

56 minutes ago

to the conversation:

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Internet Out Despite Having Power

Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern

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@user_yq4cod Hi there. After being a customer since 1991, we understand why being told to leave and then not being assisted when you were willing to wait your turn was upsetting. Requesting a receipt for returned equipment is completely reasonable.

XfinityAirelle

commented

58 minutes ago

to the conversation:

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lowing me to return xfinty equipment

I arrived at the xfinty store located at 842 catonville in baltimore maryland upon enter i was addres but I didn't know at the time because I was on the phone with a xfinity representative once I finished my conversation the employee who addressed me as I walk in addressed me again by saying mam you

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user_2kgwol - Thank you for your feedback and for joining us here on the Xfinity Forums! Our teams remain in constant communication, and as soon as an estimated time of resolution becomes available, it will be shared through the Xfinity Status Center

XfinityThomasA

replied

59 minutes ago

to the conversation:

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Internet Out Despite Having Power

Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern

Question

Trying to cancel my TV service, why is it so difficult!?!?

I am trying to cancel my TV service and go to internet only. I start a chat session to ask how do I do that. The chat directs me to schedule a callback, but it took forever to return, and when it did, it had a date of September 10th before they would speak to me!. This is crazy, I just want to drop

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Customer Service

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Good afternoon user_4rkti7 as we have reviewed this concern has been escalated. We are more than happy to assist further.

XfinityJon

commented

1 hour ago

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Promotion

I guess after I was promised the promotion plan and showing xfinity the notes that I was promised, they still didn't stand by what they promise, will be looking for another service provider, and I suggest whoever looking for any kind of service, don't get xfinity, they lie and are not honest with th

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I am in the same situation as the original poster in the same area (Hartland/Howell, Michigan). Is there truly no way to get a message to the team on the ground so they can update the restoration timeframe estimate? Having some sort of estimate is re

user_2kgwol

replied

1 hour ago

to the conversation:

0

U

Internet Out Despite Having Power

Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern

Question

U

Promotion

I guess after I was promised the promotion plan and showing xfinity the notes that I was promised, they still didn't stand by what they promise, will be looking for another service provider, and I suggest whoever looking for any kind of service, don't get xfinity, they lie and are not honest with th

Question

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Customer Service

8

1

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lowing me to return xfinty equipment

I arrived at the xfinty store located at 842 catonville in baltimore maryland upon enter i was addres but I didn't know at the time because I was on the phone with a xfinity representative once I finished my conversation the employee who addressed me as I walk in addressed me again by saying mam you

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Customer Service

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