Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (428K)
Hello @marjohn1954, our team is always here to help with all things Xfinity. Would you mind sharing with us why you were reaching out for assistance?
PHONE UPGRADE NEVER WORKS
I have paid off both phones on my account for years now and it tells me the same thing that i have TOO MANY DEVICES ON PAYMENT PLAN, why are you telling us we have upgrades only to deny them and then not help? I have tried so many times and i am sure others have been through this as well.. it tells
Question
Unable to pay our bill online for over 12 months
We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca
Question
•
Billing
Hello @user_8li1e4, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Would you like for us to look into this more and get you taken care of?
Bad service
This company is absolutely awful. They canceled our WiFi for no reason without telling us and our plan was simply no longer available. Then the customer service agents are constantly trying to sell you something instead of helping you.
Question
Trade in credit not applied.
We traded an iPhone 15 plus in on October 22 of last year and still haven’t received the credit the credit was for the line *************. We turned it into the store at broadmoor in Colorado Springs. The representative Caleb took the phone and said he would apply the credit. The manager Alex knows
Question
•
Devices
Bad service
This company is absolutely awful. They canceled our WiFi for no reason without telling us and our plan was simply no longer available. Then the customer service agents are constantly trying to sell you something instead of helping you.
Question
•
Customer Service
Thanks for taking the time to post on our community forums, user_o972rs! Sorry to hear that you were hit with a phishing attack, I'm sure it's a scary experience. You've come to the right place for help! To confirm, are you accessing your email direc
I'm not receiving any email
Hi, This morning, I was a victim of a phishing episode (Greenvelope invitation). I've changed my password. But I haven't received any incoming email since 10:39am today. That's very unusual for me. I have only this one email. I tried sending myself a test (and my husband did the same) but haven't re
Question
Hello @user_2ngx2y, we appreciate you making us aware of this! We'll need to gather some additional information to make sure your complaint is filed properly. Please send our team a direct message with your full name, the name listed on the account (
Complaint about subcontractor hired by Comcast to bury internet cable at my home
I want to make a complaint about a subcontractor hired by Comcast that came out to bury my internet line tonight at 7:30pm tonight in the pitch black darkness. My lawn has 6” of snow on it and the ground is frozen and trying to use a sledgehammer and a rod to go under my concrete. I have underground
Question
Good evening user_o3h4s3 thank you so much for taking the time to reach out here via our Xfinity Forums! Being charged twice for the same work does sound very frustrating, and we're happy to help resolve this issue for you! 😀 Please send a di
Request for Replacement of Expired Refund Debit Card
Dear Customer Service Team, I am currently an Xfinity/Comcast customer. I previously received a debit card in the amount of $93 as a refund for returned equipment; however, I was unable to use the card before it expired. I am writing to kindly request a replacement for the expired refund debit card.
Question
Pathetic service
Switched from Wowway hoping to get better service, 2nd week with Xfinity and already regretting. I would give this provider 1/2 star. We work from home and for the past week, since we switched, we are in a nearby coffee shop or library looking for better connectivity. New customers, please don't swi
Question
•
Your Home Network
Thank you for reaching out to our team. I will be happy to look into both of those requests for you from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &nb
Assistance with Bulk Account Hardware Upgrade and Billing Audit (Holly Creek)
Hello, I am a resident in the Holly Creek bulk community. I need assistance with two separate items: Requesting a hardware upgrade to an XB8 Gateway for my home office setup (I pay for a speed tier above the bulk base). Opening an Equipment Research Ticket for my mother's separate account to resolve
Question
Hello @user_qbvo9z, we can take a closer look into the status of your refund. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.To send a "Di
Refund
Requested a refund, got confirmation of said refund on January 8th.. Still do not have the refund.
Question
You're welcome, user_yyacrf. Are you using the email you used to begin your new services to activate your Peacock included with your service? Is it the same email when you log into your Peacock account?
Your Xfinity account is already linked to another Peacock account
I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea
Question
N/a
This post is solely for the purpose of being able to access the Direct message feature.
Question
•
Customer Service
Channel lineup not loading
Getting an error message in my channel lineup will not load on my Xfinity stream
Question
•
Xfinity Stream App
I'm not receiving any email
Hi, This morning, I was a victim of a phishing episode (Greenvelope invitation). I've changed my password. But I haven't received any incoming email since 10:39am today. That's very unusual for me. I have only this one email. I tried sending myself a test (and my husband did the same) but haven't re
Question
•
Customer Service
I am having the same problem on Disney+ and Hulu. I have tried all the fixes in this blog and none of them have worked. xfinity, please work with the service provider and figure this out. thanks
user_99jf9d
commented
5 hours ago
to the conversation:
0
0
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question