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How do I sign up for Paramount Plus and how much is it and can I watch on my phone smart tv and Roku
I added Stream Saver, can I cancel non-Xfinity Nexflix now?
I added the Stream Saver with Netflix and Apple+ (also Peacock), both of which I was paying for separately outside of Xfinity. What's the process of switching over so I don't lose these channels? Will I keep my profiles? Thanks. Jeff
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Why am I still being billed?
We moved August 14,2026 OUT of the XFINITY network area (send back the equipment - August/September and are still getting billed and I have auto pay that needs to be stopped. I need this resolved ASAP please. THanks
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Billing
Thank you for your post user_90pgjk. We will need your account information, as you mentioned. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon loc
Escalation Needed: Xfinity Advertises Symmetrical 2 Gig at My Address but Only Delivers 300 Mbps Upload
I'm requesting assistance from Xfinity's Digital Care team with an apparent DOCSIS 4.0 / Full Duplex (FDX) serviceability or provisioning discrepancy. The issue: Xfinity's website explicitly advertises its 2 Gig symmetrical service at my exact residential address in Atlanta, GA 30307. The ordering p
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@user_p79dt5 I just discovered a refund debit card from xfinity that expired some time ago. Is there a way I can get a replacement card for any funds on this card that weren't used? Have you used the card? If so, you might
expired debit card
I just discovered a refund debit card from xfinity that expired some time ago. Is there a way I can get a replacement card for any funds on this card that weren't used?
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@user_uyu4ra Not Accessibility/disability related. Moved to Customer Service.
new streaming box
I exchanged my streaming box at the local xfinity store today. I've hooked it up and after turning on the tv but am unable to navigate. The voice remote doesn't activate so I can't even try to pair the new handheld remote to the tv. What do I need to do to fix this?
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@user_s3ifje Not Accessibility/disability related. Moved to TV/Channels and Programming.
Seattle Kraken Channel 1178
Why are you not listing Programming on Channel 1178 KGW2 for the Seattle Kraken? This makes it difficult to set up recording.
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I have been having the same issue and it has been driving me nuts. I tried chrome and edge, cleared cache/cookies, tried incognito and private mode all with no success.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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@boheemee, We are so glad we could get you taken care of, and you have been a joy to help. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as
Problem activating XB6 Gateway without using the App
I have connected the modem to the cable wall outlet, plugged in the phone line, powered it on and allowed it to boot up. I connected to my computer with ethernet cable and opened my browser, went to register.xfinity.com I got to the sign in page, entered my username and password. Got an error messag
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@sretig Back the horses up! I am not paying Yahoo $$$ for services, I am paying Comcast/Xfinity and your answer is akin to washing your hands of the issues. Your assumption that you are going to continue to receive payment for services not r
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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expired debit card
I just discovered a refund debit card from xfinity that expired some time ago. Is there a way I can get a replacement card for any funds on this card that weren't used?
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Customer Service
My only guest would be issues with the node. I could have some troubleshooting put in place to help give me a better understanding of your issues. Is now a bad time?
ESPN HD
One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in my home. All other channels are normal. The same channel works perfectly through the Xfinity Stream app. A system restart has already been performed and did not resolve the problem. Please escalate this for inve
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Unfortunately local channels are not viewable on TV go. You must be connected to your home internet to preview those channels.
TV Go channels
Why does NBC show as a TV Go Channel yet when I select it I’m told there’s a location issue?
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I do hate to hear about your channel concerns. Can you share with me what channel you are having the issues?
Voices are not in sync
Channel 51 Freeform. For the last 2 days the voices don’t match and even on the commercials . It’s all tv’s in my house
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WiFi $10 pass
I bought the $10 WiFi pass and it just completely stopped working on my phone and PlayStation 5. It does not even show up anymore after resetting the network sets and moved the console around and by window. Still nothing
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Customer Service
Thank you for allowing us the opportunity to assist you with getting your concerns addressed @user_bxziob! We truly appreciate your time and patience while working with us. ❤️If you have any additional questions or concerns regarding your Xfinit
EPON customer-owned router — need ONU provisioning to remove XER10
I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO
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No I am watching remotely away from my home wifi. I just figured if was listed as a TV Go Channel it would be available
TV Go channels
Why does NBC show as a TV Go Channel yet when I select it I’m told there’s a location issue?
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I sent all of this in and still no response. Any idea what is happening???
Deceptive Tactics – Read the Fine Print!
I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The
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Thank you for updating us. We can try some deeper troubleshooting with you, but we will need some account information. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the dire
Screensaver won't change
Screensaver will not change after I choose a new one. Ive tried several times, it keeps going back to default.
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Hello user_7oxg4f, thank you for reaching out here in our Xfinity Community forum. We are happy you are here, and we're happy to help you. What method are you using to access your account? Are you using the Xfinity app, or xfinity.com?
XfinityJeffB
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Billing
I'm trying to change the bill date on my account but when I try to, it keeps saying something is wrong with the site.
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