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YW @XfinityRaf !
what the [Edited]
why is user_f5sdd8’s on MY ACCOUNT and HOW can i get this person off my account
Question
Hello rosem87! I hope that you are doing well today. Thank you for reaching out to us on our Xfinity Forums for help with cancelling the Xfinity Wi-Fi service. I'm sorry that you no longer need the service, but I would be happy to help you out. For
Service cancelation
I would like to cancel my subscription for Xfinity wifi for [Edited: "Personal Information"]. Name on account is [Edited: "Personal Information"].
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@user_98mxti This is not the experience we ever want for you. As someone who has chosen us for over 37 years we want to make sure that you feel valued and heard. If you could please send us a direct message with your full name and service address we
Terrible customer loyalty department service
I have been a customer for 37 years and the treatment I received yesterday from your loyalty department is horrible. I was trying to see if I could lower my bill. The first representative told me he could and did. Little did I know he changed my plan without my knowledge after I repeatedly questione
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@WorksOnMyMachine wrote; or schedule another visit if needed. That would be the way to move forward. I'm not certain, but I believe that it may take three failed home visits before it can be referred to their line / plant maintenance department.
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
Question
Thanks for reaching out in reference to the TV update. You have reached the right person and I would be more than happy to assist you today. You mentioned that attempted to correct the issue, just wanted to verify that you were using the TV remote an
TV stuck on message from Roku you
When turn on my TV there's a message a better Smart TV experience from Roku please agree I tried and it won't do anything says go to the right and learn more nothing works
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I understand your concerns, you just need to reach out to 811 dig and let them know why you are requesting to have the utility lines marked they then send a request to Xfinity to have the lines marked and we send someone out there, so unfortu
I am looking at building a garage
I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i
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@user_tf2lvv Thanks for being a valued customer, we appreciate your business, and I would be more than happy to assist you today. I understand you are having trouble with a missing WIFI tab on the Xfinity app. In order to further assist you, I would
The Wifi tab on the xfinity app is missing, I can’t access my router settings.
I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions
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nmvp Hello! Thank you for reaching out. We'll be happy to investigate this further. Upon just doing a general search, it's unclear if there was a programming change made. When you can, please send a Direct Message with your full name and address. Her
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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I will, but I still am convinced 100% that it will be moved. How do I schedule someone to come out?
I am looking at building a garage
I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i
Question
Unfortunately you'll need to reach out to them again as 811 dig are the ones that submit the request to Xfinity. Customers don't have an option to set that up through Xfinity for the marking of underground utility lines
I am looking at building a garage
I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i
Question
Billing increased during locked in rate
Hello, my past two billing cycles increased but I am in a locked in rate. I’ve spoken to 3 different people. First person was supposed to issue a credit and fix the billing. Second billing came out no credit, billing amount still wrong. Called again. Rep issued a partial credit and transferred me to
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Billing
Thanks for moving this post over @EG. Good afternoon @user_f5sdd8, can you provide us some more details on your issue? The username you provided appears to be yours.
what the [Edited]
why is user_f5sdd8’s on MY ACCOUNT and HOW can i get this person off my account
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity maintenance on our street caused our outage, still no service
Yesterday there was an Xfinity maintenance apparently to fix something done on our street, we saw them right outside our house. After they were done, we lost our service both Internet and TV. We reported it through their text messaging but no success. Called cust service, went thru the entire usual
Question
Thanks for the guidance, that makes sense. I actually did have a premises technician visit recently. After that visit the connection was stable for about a week, but the intermittent outages have now returned. Since the visit, I’ve continued monitori
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
Question
Formal Complaint – Unresolved Service Issue and Sales Pressure
Dear Xfinity Customer Service, I am beyond frustrated with the level of service I have been receiving. It should not take endless waiting on chat or phone just to speak with someone, and when I finally do connect, the conversation repeatedly shifts toward upselling instead of resolving the actual is
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Customer Service
user_72duop To confirm, after changing your setting in Outlook to match what is needed for email that converted to Yahoo that @Again shared, you are still running into problems?
Migration to Yahoo mail
Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema
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user_h6maad Thanks for reaching out about the service drop after recent work done in the area. That certainly isn't what we wanted, and I would be happy to see if there is any earlier windows I can find to repair the service for you. Can you se
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Xfinity maintenance on our street caused our outage, still no service
Yesterday there was an Xfinity maintenance apparently to fix something done on our street, we saw them right outside our house. After they were done, we lost our service both Internet and TV. We reported it through their text messaging but no success. Called cust service, went thru the entire usual
Question