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Poor management decision
I am absolutely baffled Comcast would jeopardize customer loyalty in today’s world of streaming options. The decision to cut a major network plus several other stations rather than eat the cost to keep their customers seems like a very poor financial decision. I have been told twice that it would be
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Channels and Programming
I do not recall seeing any activation email either through my legacy Comcast email nor through the original email previously linked to my Disney+ subscription. There is an activation link through one of my Xfinity account pages that is not functionin
Disney+ and Hulu Won't Activate
Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie
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Very disappointed with the “perk” as I clicked redeem only to not have the perk process. Now all tickets are gone. The process really is a let down and I was role no one can help me because all the tickets are now gone. Bad process set up to fail. At
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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Why can't I get wxyz?
WXYZ is gone from my xfinity line up, please give it back.
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Channels and Programming
I want my WXYZ Channel 7 back
I would like to watch Channel 7 again..this is ridiculous we pay all this money and I feel like we are those ones who gotta suffer because y'all can't get along and come to an agreement. Feels like we are being held hostage by Xfinty but heaven forbid we are a day late on a payment. But yet we get t
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Channels and Programming
Try logging into the web site directly. Then once you are in send an e-mail message from the web interface to another domain to make sure your account is working properly.I suspect you will have to change your password to be able to log in to http://
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
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user_oj4be0 Thank you for stopping in for help with your speed concerns. It's never good to see your speeds slower than what they should be, and I appreciate you reaching out for help. I always recommend starting with our Xfinity assistant for troubl
XB8 Gateway 2.5GB port dropped from 2GB speed to 1GB speed overnight
The speed from the 2.5GB port on my new XB8 Gateway dropped from a measured ~1.8GB/s to ~800-900MB/s overnight. The speeds from the other 1GB ports were around ~1.1GB/s and are now the same ~800-900/MB/s. I'm on the 2GB plan. I'm using a short (15ft) cat6 cable. I've rebooted the gateway. The gatewa
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Can’t get into my Comcast email wants a imp password
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
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Could we just set it up for the 29th? That way my wife can finish her dvr recordings😂unless you think it is easier to do tomorrow? dont need the mobile line. Do i return our boxes to the xfinity store? thanks again for helping. this is much easier
Downgrade service
I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.
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Good afternoon user_irww0a. With our newer gateways devices connect to the channel or band, they are best suited for. When you go to connect to your WiFi do you have it set to show the 2.4 and 5 bands, separately? Or is it showing as one WiFi Network
how to make 2.4 Ghz available to set up device
my xfinity band is 5 - in order to set up roomba, need to use 2.4 - how can I make this happen ? If need be, I can go back to just paying for 2.4 . . it doesn't seem to make much difference anyway for what I do. Thx.
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This still hasn't been resolved. The customer service representative I chatted with was also unable to view my redeemed rewards. A ticket with a case number was created a week ago, but I haven't heard anything since then. Should I have heard somethin
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
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Here’s the temporary fix everyone since Xfinity can’t figure out why their own boxes aren’t working. This closed captions issue has been going on since New Years!! 1. When the pesky captions start, even though they are set to off.. turn them ON and w
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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909694 is what was just sent
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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The current amount due on the account is for service from 4/30 to 5/29, so I can set this order up for today if needed. The corrected billing would have a credit for the service from 4/23 to 4/29 that way. The reason the only offer we had is for an e
Downgrade service
I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.
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thanks for the quick reply. I was hoping to get a promotion price but no biggie. I could get a better deal with Verizon but ive always had luck with Comcast. Yes i was looking at the 1 gig plan with Hulu, peacock, etc. I think it was $100 if auto pay
Downgrade service
I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.
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My last year with xfinity
I have a summer camp that we use only on weekends. I have had xfinity since 2022. This year my plan went up to $60/month, from $43/month. My primary home service(through another provider)is only $67/month, which I use everyday, so $60/ month for something I only use 2 days a week is outrageous. Seve
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Your Home Network
Oh, no! Sounds like there's an activation issue with your HBO Max, @user_hj0h7r. I can see how it may be frustrating not being able to watch your favorite shows. No worries. You've come to the right place for assistance. Just to make sure, have you l
hboMax
our plan includes hbomax but when I get to it on my tv, I am given 3 choices to "sign up", tried "provider" and then supposedly a text was sent. never got one. then an email. never got one. I am the only account with xfinity here. cannot get beyond that.
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Where can I get help migrating my comcast emails to Yahoo.
I no longer have access to my Comcast emails that were there before the migration and I can’t send emails. It requires an IMAP ACCOUNT Comcast Comcast account password which I don’t know and there’s no option to change it. I waited on hold for 58 minutes for a Yahoo rep and then worked with her for
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user_t14bu5 Thank you for reaching out about accessing the local channels. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comca
XfinityShawn
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NBC
For almost $200/month for BASIC get NBC back or I'll cancel and get an antenna!
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