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Worst company ever. I feel like I’ve been scammed. When I signed up for essential internet I was told that my bill would be 14.95 each month. I also told the customer service representative that I would pick up my equipment at the store. Still I was mailed equipment and was charged. When I returned
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Your Home Network
Problem with email migration
Hi. I recieved the email to migrate to yahoo mail but each time I try I get an error saying it timed out
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Customer Service
Escalation Request
Was just speaking with an associate (Daniel) and the call dropped, but he never called back and was proving me with very helpful information. I really wanted to hear what he had to say, as he is the first person to provide me with truthful information. I don’t want to start this process all over aga
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Customer Service
I am having the same problem. The man across the street says theirs works fine.
Error message something went wrong
Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This
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Calls being rerouted to non Xfinity employees
I was contacting customer service to get information on my monthly bill when the so called agent could not provide me with any information except for what he could see on the app and bill I asked my service start date and three times he gave me three different dates then said o I assumed based off l
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Billing
Contract
Dear Executive Customer Relations, This message serves as a formal notice of dispute regarding Xfinity order #1002246734412054 and a demand for resolution. On or about February 17, I entered into a signed service agreement with Xfinity for: 1 Gig internet service at $50/month for a 5-year term which
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Customer Service
user_ekwy9z Thank you for letting us know. Do you by chance know the model TV box you have? You can check out our boxes here, and there should also be a sticker on the bottom of the box with device information. Are you using an HDMI cable for your co
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
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@XfinityAldrik Unfortunately bill due reminders can't be turned off. I have been aware for a very long time where the due date and account number are. I know where to change the bill due date is. I understand your response has to be made i
Cant find where to turn annoying reminders off.
I got an email "Just a reminder your payment is due soon" I occasionally get these. They rub me the wrong way. I pay once a month. I think I changed my bill due date to the 6th a number of years ago, but I rarely ever see that due date. What date should I change it to, to not get annoying bill remin
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It is very frustrating! We are not the only ones complaining about this!
WPTV Channel 5 back!
I am beyond upset that WPTV (NBC) was taken out of our programming. I understand there are negotiations and agreements but this is one of the core channels that every Cable company must offer, the fact that I am paying a lot of money for Xfinity Services and that they don't want to negotiate such an
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Cancel order
Katelynn Shaffer 365 W Dumplin Valley Rd Unit 2501 Kodak, TN 37764 I want to cancel my order request please
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Your Home Network
@diddelkiste My team is happy to have helped you get this resolved today. Take care, and have a great day!
XFi Gateway returned, still on account
I went back to using my customer-owned modem, and returned my XFi Gateway last Saturday; however, I am still seeing it listed on my equipment page (next to the customer-owned modem), and the Xfinity app complains that there is no connection to my gateway (which makes sense, seeing as how I no longer
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The Xfinity remote doesn't pair with the TV in the same way that it pairs over RF to the X1 box. Pairing with a TV simply means the XR15 knows what IR commands to send to the TV. So, if the TV responds to IR from its remote, the issue re
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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sounds good. lets' chat there and fix the issue
getting half internet speed after upgrading to new plan
I was recently updated to 1Gbps plan but i am still getting no more than 500Mbps both on LAN and WiFi. I use Xfinity Gateway. need help to fix it
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Good afternoon user_ge4ccz. Thank you for reaching out through our Xfinity Community Forum. I do see you have already sent along a direct message, we will be happy to assist you there.
getting half internet speed after upgrading to new plan
I was recently updated to 1Gbps plan but i am still getting no more than 500Mbps both on LAN and WiFi. I use Xfinity Gateway. need help to fix it
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I have the same problem. Can't figure out what to do.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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user_mlqf2p Thank you for reaching out to us today! If you are trying to activate a Xfinity Mobile device, please review the following article. How do I activate my mobile phone or tablet with Xfinity Mobile and NOW Mobile?
Technically support
Need my phone number line activated. Call [Edited: "Personal Information"]
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Fraud?
I went to an Xfinity store to help get my phone carrier changed to Xfinity. There the worker couldn't unlock it and offered me a new device, I asked if this new phone would be free and he replied with yes. Then he proceeded to show me a limited selection of phones and when asked if I could pick from
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Devices
This page is accessible via the Xfinity Forums site through mobile or PC. Can you confirm you are signed into your account?
300 off a phone
I accidentally generated the reward code for 300 off a smartphone and I can’t find it again. How to regenerate it
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Thank you for posting on our community forums to let us know of your situation, user_pmtk2y. I am sincerely sorry to hear about your experience and would like to help turn this around. Could you please send our team a Direct Message with your name an
XfinityDilary
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Contract
Dear Executive Customer Relations, This message serves as a formal notice of dispute regarding Xfinity order #1002246734412054 and a demand for resolution. On or about February 17, I entered into a signed service agreement with Xfinity for: 1 Gig internet service at $50/month for a 5-year term which
Question