Xfinity Community Forum

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Hello I contacted Xfinity yesterday to see if you guys could remove the equipment fees for a cell phone and a watch that are not used or even connected to my account. I asked the agent and the supervisor why would you send me free devices if I told y

user_qelgcr

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1 hour ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

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@XfinityDena Thank you. It seems my solution is to log on early in the morning. Perhaps your site is not set up to handle too much traffic.

user_pjvsov

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1 hour ago

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Xfinity site

How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?

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I need to return 1 piece of equipment ,,,,

and can not get thru to talk to an agent.

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Customer Service

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My email account is locked; it stopped posting new activity on the 12/9/25 ~7:30pm

My email account is locked. I can sign in but there has been no activity since 12/9/25 around 7:30pm. Please assist me. My cell phone number is [Edited: "Personal Information"].

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Email

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@user_m1yu2v I appreciate you reaching out to us via Forums to make us aware of the pairing issue you're experiencing with your existing cable card. I would be more than happy to review your account to see what we can do to troubleshoot remotely. &n

XfinityRaul

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1 hour ago

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Pairing an existing cable card with a different TiVo box

I have been on the phone with customer service for over an hour and no one has been able to get this done. I have a cable card in my possession. This cable card was literally just being used in a TiVo edge box last week. I had to replace my TiVo edge box with a new one. So I now have a new TiVo edge

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@XfinityFrank any Estimated time for resolution? Any information you can share on root cause? Folks in the chat group are wasting a ton of time going from one recommended fix to another, day after day. Thanks.

user_zmc587

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1 hour ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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Predatory Billing_Revised services not implemented_Parent is since deceased

I am beyond disappointed and frustrated with the predatory billing practices Xfinity exhibits. My mother passed away 11/03/2025. She has cable and internet service currently with Xfinity. I have contacted Customer Service three times to cancel the cable service and maintain the internet service. I h

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Billing

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Need equipment can’t connect to an agent

I ordered equipment more than a week ago and it still hasn’t arrived. I need the upgraded WiFi in order to activate my new iPhone. I can’t connect to an agent because they are working on my street! Can I pick the new equipment up at an Xfinity store??

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Customer Service

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I contacted, Tom Karinshak President, Customer Experience & Strategy Operations at Comcast https://www.xfinity.com/learn/customer-care I got a response back from Ricky and escalation specialist whom I had a few conversations with. In the end th

user_ldl736

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1 hour ago

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Reduced upload speeds after upgrading to 2Gbs download plan

My annual plan was set to increase so I opted to go to the 2Gbs download plan from my 1100/300 plan. I was assured by the CSR my 300 Mbs upload speeds would not be reduced. After the modem reboot, my speeds were reduced to 250Mbs. I went to the Xfinity office last night and they were not able to hel

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@chas7388 Welcome to the "my email is down" thread!!! This isn't the only thread on this forum with the same issue. Take a look around the Forum and you will see others with the same experience and what they have tired to resolve the issue wi

joep63

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1 hour ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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I was promised a $500 Visa gift card for switching over from Verizon Wireless to Xfinity Mobile. I have been on the phone for hours over the last 3 months with no response. Any idea what this is? They designated themselves as the comcast escalation b

user_62rr02

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2 hours ago

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Xfinity mobile scam

I was scammed out of $700 plus dollars for a phone I didn't know I was charged for. The rep I spoke with told me she could see that there’s no history of the phones data ever being used. It’s been over a month since they last told me Xfinity will investigate and give me a call about a refund and I h

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SGAV Hello, are you still having IMAP issues?

XfinityVictor

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2 hours ago

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

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@Nat_IV We haven't needed to open a widespread ticket for this type of issue since a lot of this IMAP/POP settings problems are being resolved with these basic troubleshooting steps. Do you by any chance know if you're having this same problem when a

XfinityRaul

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2 hours ago

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POP3 Server Not working

Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.

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Why are my replies getting lost?

bitsmithsys

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2 hours ago

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Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.

Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc

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Brewzer420 Thanks for reaching out! Have you been able to do any troubleshooting on your end? How to Troubleshoot Your Xfinity Internet and WiFi connection

XfinityMartyR

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2 hours ago

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Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen

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