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Greetings, @user_kjfn1o! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a detailed post on our community forum about these connection issues. You have definitely come to the right place f
Repeat Xfinity Line Failure – Prior Tech Test Failed, Now T3 Timeouts/Loss of Sync and 47–51 dBmV Upstream Even at Demarc
I recently restarted Xfinity 1 Gig service after previously canceling it because the connection was unreliable. During my first attempt with Xfinity, I used the original Xfinity gateway. A field technician came out, told me the line test failed, and said another technician was supposed to come back
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I believe this is all taken care of now, @user_iaro46, since we escalated your concerns directly to the field team. Wonderful news! If you still need us in the next day or two, please feel free to respond to our latest DM. Otherwise, you're always we
Incomplete installation
Due to construction, we had to relocate where the cable enters our home. As a result, for the last 1.5 years the cable has just been laying on the ground. Your crews came and set up new conduit to bury the cable underground but no one has come to actually move the cable into the new conduit. I can't
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Hello again, @user_xpjb7i! Checking in on things, we haven't heard from you in a few days, and I want to make sure all is taken care of. After reviewing the account, waiving your installation fee, and scheduling another tech visit, my hope is that ev
Incorrectly charged for service visit
I was charged a $100 "Installation Fee" for a tech service visit due to poor internet signal on Xfinity's end. The tech did work on the connection to the house and there was a further follow up from off site network tech that tweaked my signal even more (got a text about that work too). While I am s
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Happy to be of service @user_xobgta have an amazing day! Please do not hesitate to reach out to us here if we can assist with anything in the future. We are only a post away.
First bill ten days early
It's simple, I signed up and purchased home Internet plan on September 14. On my statement it even says billing cycle from Sept 14 - Oct 13. then why is my bill due in October 4th. I even had to wait for the equipment then make a service appointment to fix coaxle tip 3days wait there. So I've had se
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@ez2026, we want to thank you for reaching out on the Community Forum for assistance with getting your wife's name added to the bill to area of the bill. We are glad we were able to resolve your issue. Never hesitate to create another public post for
Adding spouse to account
Hello... how can I add my wife to the bill to name on the xfinity bill?
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Yes, so far the service is excellent. And also yes my question was answered and my concerns were addressed. Wonderful support, thank you
First bill ten days early
It's simple, I signed up and purchased home Internet plan on September 14. On my statement it even says billing cycle from Sept 14 - Oct 13. then why is my bill due in October 4th. I even had to wait for the equipment then make a service appointment to fix coaxle tip 3days wait there. So I've had se
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Mikriggl Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with your account. When you can, please send a Direct Message with your full name and address. Click "Sign In" if necessary • Cli
Remove TV and Voice
I'd like to remove TV service and Voice from my plan. I just don't use those services anymore. I'd like to keep my internet.
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Remove TV and Voice
I'd like to remove TV service and Voice from my plan. I just don't use those services anymore. I'd like to keep my internet.
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Billing
Greetings, @user_ytgz51! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with free mobile line promotion, but
Misleading Information and Unhelpful Customer Service
I’m really disappointed with my experience with Xfinity, both at the store and with online customer service. When I signed up for my internet plan, the Xfinity store associate told me I HAD to activate a $15/month mobile line in order to keep my internet price locked for 5 years. I trusted what I wa
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Dnsara2 Thank you for letting me know the issue is with the cable box and that you have completed some troubleshooting steps. I'm sorry that those steps did not help us out. I would like to check to see if a request has been created yet for our local
Weather Channel local on the 8s
Weather Channel local on the 8s Is only showing regional weather and not local conditions and forecast
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user_nmhdcg, Hi there! I completely understand your concern. I know I would be frustrated If I were told my pricing was guaranteed for five years and then saw an increase on my bill. We'd like the opportunity to review this further with you and verif
Overcharged
I was told I was locked in for 5 years with the current price of my plan. Come next month I am being charged $30 more a month. You can’t advertise a 5 year locked in price guarantee and then change it to one year.
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Internet
Got an email saying my installment plan is completeno further payment needed.
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Billing
Hello, @Xfinityangel88. Thanks for reaching out regarding your interest in upgrading your plan and this poor experience. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however
Terrible Customer Service trying to upgrade
I reached out to two representatives today who were not helpful or communicative. The second representative Sargavly was beyond rude. I asked for an upgrade to the $50 internet promotion and he said I would have to pay $70 for 300mbps and switch after 7 days. I asked more questions about other optio
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user_44mgct Our team could loop in our local team to further investigate the situation. These style field requests normally can take up to 3 weeks depending on permit acquisition and various other factors.
Low hanging frayed line
We have a low hanging frayed line. We reached out weeks ago and have submitted multiple “tickets” via an automated assistant and have heard from no one. How can we get this resolved
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user_3mzwdx Good morning! Thank you for reaching out to our Xfinity Forums Team for assistance with unlocking your phone. Depending on the phone you have, the steps are little different. Here are some instructions for unlocking your phone. Please let
Unlocking the phone to use an additional international SIM card.
I need to install a Ukrainian SIM card on my phone. After installing it, I found out that it is an eSIM, but it doesn’t work. Can I temporarily unlock this phone so I can use it when necessary?
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I am using the cable box. I have done all the troubleshooting, as did the agents when I called. When I google the issue it tells me to report “the local headend IntelliStar server needs to be rebooted.” Not sure if that’s a thing, but it looks like t
Weather Channel local on the 8s
Weather Channel local on the 8s Is only showing regional weather and not local conditions and forecast
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user_1zhkya Hello, and thank you for reaching out. I'd be happy to help review the account and see what options are available to get things closed on this end. Please send us a Direct Message with your full name and service address, and I'll be glad
Cancel service after moving overseas
I’ve permanently moved from the US to the UK and need all Xfinity services at my former address disconnected as soon as possible. I can’t receive a US callback, and the Xfinity Assistant and out-of-footprint moving flow have not provided a way to cancel online. I also still have the rented gateway i
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Hi @user_2iaxnv! Thanks for taking the time to reach out on our Xfinity Forum. We offer our deepest apologies for any inconvenience or frustration you experienced when trying to reach out to us for support. This is never the experience we want for ou
Horrible Customer Service
If I could rate Xfinity/Comcast, it would be an F-. My daughter is terminally ill and a former St. Jude patient. At a time when our family is already dealing with more than most people could ever imagine, dealing with Xfinity’s customer service and billing department has been an absolute nightmare.
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Hi there and welcome to Comcast @user_yjtrtx. I am sorry to hear that you are not able to connect to the Internet downstairs. Are you seeing your network name at all when you try to connect?
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Connecting issues
My downstairs tv and laptop won’t connect to internet
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