Xfinity Community Forum

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Nope! Didn't work.I successfully installed the newer software version, and the ringtone problem persists. Very fun. I guess I'll just mute the ringtone smhBummer! Everything else about this phone is pretty nice

H_Ethan

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58 minutes ago

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Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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Need a technician

I recently bought WiFi for my new apartment and realized I don’t have a coax outlet so I wanted to schedule an appointment to have one installed

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Customer Service

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I have the same frustration. I use one preferred email address (which is neither comcast nor Yahoo) and have always auto-forwarded my Comcast emails to my preferred email account. When I read about the migration, my plan was to also auto-forward from

user_kxvlnc

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1 hour ago

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Comcast.net email conversion to Yahoo is a bummer.

I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e

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Greetings @user_dw1vzb, and thanks for posting your issue on the Xfinity forums, and thanks @EG for moving the post so that we could see it and respond, I hope you are both having a good day so far. I am very sorry to hear about the issues you had wi

XfinityJeff

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1 hour ago

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The Worst Service Ever

Rant: Xfinity just moved into our area. I own my main residence and a house next door as an Airbnb. I submitted the information online to have service for both properties. To start things off, after I went through the steps online to set up an account, I was given a phone number to call to finish th

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Hello, @user_ntg3mk Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t

XfinityThomasC

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1 hour ago

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Remove TV services from plan

Hello, can i remove TV services off my plan? I am using it and it is very expensive. Thanks

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Remove TV services from plan

Hello, can i remove TV services off my plan? I am using it and it is very expensive. Thanks

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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The Worst Service Ever

Rant: Xfinity just moved into our area. I own my main residence and a house next door as an Airbnb. I submitted the information online to have service for both properties. To start things off, after I went through the steps online to set up an account, I was given a phone number to call to finish th

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user_uot45h We can understand why you’re frustrated, especially after replacing the modem, having a technician out, and still seeing the same power level and error issues. Based on what you’re describing, this does sound like a signal pro

XfinityAirelle

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1 hour ago

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Downstream/Upstream Power Level issues with new modem

I bought a new Netgear CAX80 modem/router in December. I was having issues with speed, so a tech came out. Tech claimed it was the modem. I replaced the modem with another CAX80, which worked fine for 12 hours or so. Now I am having the same issues. My downstream power levels are too high, and the u

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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1 hour ago

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internet dropping

virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all

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Downstream/Upstream Power Level issues with new modem

I bought a new Netgear CAX80 modem/router in December. I was having issues with speed, so a tech came out. Tech claimed it was the modem. I replaced the modem with another CAX80, which worked fine for 12 hours or so. Now I am having the same issues. My downstream power levels are too high, and the u

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Your Home Network

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'Click here to Re-login and Update now!' and 'Clicking here' are links to scammer sites! Do not click! Check email that claims to be from Comcast/Xfinity with their Connect webmail (htt

BruceW

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1 hour ago

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Email received regarding Comcast email service and access to it.

Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step

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@user_fkuq59 Have you reset your Xfinity ID password and then updated that same credential information inside the 3rd party email apps?

XfinityBradM

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1 hour ago

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

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@user_ekvv6d Have you had a chance to see if any of those troubleshooting tips apply ? Please reply right here in your topic on these public help forums. Thank you.

EG

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2 hours ago

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Daily outages to my house only

I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c

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@EShade01 I can understand the frustration, @EG would be correct that the only static IP we offer is for our Business Class customers.

XfinityBillie

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2 hours ago

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IP Address Geolocation Issue

I reside just outside of Philadelphia and was trying to stream an NHL game involving teams from New York on ESPN+. I received an error saying the game was blacked out. The issue is that I don’t reside in the New York area and it was an out of market game. I need to get the geolocation of the IP addr

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hingadingadergin Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Mess

XfinityThomasB

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2 hours ago

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Neet to be put in contact with a technician with high level technical knowledge of configuring XER10.

I need direct line of communication with a high level tech on configuring my newly installed device. I began going through communication on reddit this morning: https://www.reddit.com/r/Comcast_Xfinity/comments/1qdk0xh/xer10_is_still_missing_bridge_functionality_and_i/ It appears that I am being gho

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https://forums.lenovo.com/t5/motorola-edge-2025/Edge-2025-won-t-use-a-different-ringtone/m-p/10018083?page=1#10065455Here's the full thread. I'm about to try the RSA tool. Wish me luck!

H_Ethan

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2 hours ago

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Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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Ok, thank you so much for the update. Please keep us posted.

XfinityRoberto

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2 hours ago

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Packet Loss

Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h

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Hey there, @user_4zml8u. Thank you for creating this post within our community forum so that our Digital Care Team can take a closer look! It would be my pleasure to check the status of your ticket and help escalate things further however necessary.

XfinitySara

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2 hours ago

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property damage claim

i’ve made numerous attempts to contact Xfinity but I always get the runaround. I did finally reach somebody to put in a claim on January 6 ticket number [Edited: "Personal Information"] we are now at January 15 and nothing has been done even though the email said they would contact me within one bus

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Good Morning, @user_jb9qzx! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the billing at both locations. I would be more than happy to further investigate everyt

XfinityAdrienne

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2 hours ago

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RE: Billed for Old Address

Same, have been billed for old address 4 months after moving

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@Erus Oof. Over on the Motorola forum, an agent gave me steps to reinstall the firmware on the phone. I'll post a link to that in a minute

H_Ethan

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2 hours ago

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H

Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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