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Cancel home phone
I would like to cancel my phone home . But there is no where to do that
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Home Phone Service & Equipment
My coverage for the next week overseas
My husband said he spoke to “someone at Xfinity “ and told me my international plan is all set. But I would like some reassurance. Do I have to add an eSIM or something before I leave the country?
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Plan
I was not informed of the charge beforehand and there was nothing I could do start up my internet that I paid for. I was only given tips on how to prepare for the technician. I don’t understand why I am getting charged for something that was out of m
Charged incorrectly for installation of Internet
Hello, I am reaching out to request a waiver and credit for a $100 one-time technician fee that was recently applied to my account. I signed up for service and chose the Self-Install option. However, when I went to set up the equipment, I discovered that the property completely lacked a functional c
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@user_mkueui our team can follow along and check for updates as well and check in, if you did end up wanting to send the direct message following the steps my great coworker outlined earlier. We do only want you to pay for service that is working, on
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding. This message has been displayed on my screen for 5 days and I’m without internet.
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if you had read back thru this lthread you would see that we have done all of the things. awe have unplugged, reset, cleared caches, everything. This is only a problem with the Disney plus app on the box. It is clear that no one is escalating our con
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_hsxch8 Thanks for trying. I'd like to take a closer look at your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xf
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o
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Hello. Tried clearing out the Chrome cache and using Edge, but neither of the method worked, still displayed the same message: "EFT Processor Decline. Customer not authorized bank to accept these transactions".
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o
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user_m0sxog Welcome to our community forum! Thank you for letting us know about the internet speed and billing concerns you've experienced. I'd like an opportunity to make things right. Please send us a direct message with your full name and co
Billing issues
I had slow internet and I connected Xfinity and they charged my service they said to fix my problem, this was a lie. I lost my 5 year 1 gig deal and they put me into another program at twice the price. I do not know who is running this company now but it has gone to [Edited: "Language"]. I have had
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@XfinityTommy yes, I have done a system refresh. And the problem is not with Hulu, Netflix, Amazon, video, Peacock, discovery +, etc.… It’s only Disney+
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Came back on @5:30 yesterday. I can't wait for my bill to be prorated this month for the 2 days w/out service!
Internet out for nearly 2 days
My internet has been down for nearly two days in Harrisburg, PA without any kind of real explanation as to what is going on other than severe weather...... Are lines being replaced? Is equipment being replaced? Did a building burn to the ground? What are you doing and when will it be done? I have wo
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Back and forth outages
Back and forth outages with no explanation whatsoever and no representative that will do their job and pick up the phone
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Customer Service
First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
Box stop working
Box stop working last night still have not come back on i have moved it and plug it in to another outlet nothing
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How come I cannot get an update when you are giving me internet outage for several days?
It is not making sense that I cannot get an update to see when it is going back up.
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Your Home Network
user_ohqsv1 I was curious if you have attempted to run a system refresh on the box? Everything else on the system works fine expect for Disney Plus? Appreciate you looping us in on this situation.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Let it be, I don’t think this will ever get resolved. The worst part is that I’m still waiting for it to get resolved but now I should stop contacting you guys everyday just to ask for help. Even I know now that you guys will take forever to resolve
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding. This message has been displayed on my screen for 5 days and I’m without internet.
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@user_skbocg, we appreciate your loyalty and feedback. We understand that this content is important to many of our valued customers, however, we have no news on any update with the negotiations for these channels to be offered at this time, I'm afrai
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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user_9yqmwt, thanks for reaching out to Xfinity Support. I completely understand how frustrating it can be to be without service. The Xfinity app provides the most up-to-date outage information and any available restoration estimates. In cases
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Back and forth outages
Back and forth outages with no explanation whatsoever and no representative that will do their job and pick up the phone
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