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Greetings @user_0epp7i, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the free movie, but you have come to the right place for assistance for this
Cannot see Xfinity free movie reward
I'm unable to see this week's free movie download, Tenet. I had the same issue last week and was unable to claim San Andreas. A number of other people posted online that they were having similar problems. This issue seems to be confined to redeeming the free movie reward, as I did see the odyssey po
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Hi there, @Erika_K. Thanks for reaching out to us here on the Community Forum and congratulations on your marriage! We can submit a legal name change request for you. Please send a direct message to us including your full name and complete street add
Name Change After Marriage
I have recently completed the legal name change process after marriage. How can I go about changing my name for my xfinity account?
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Appreciate you reaching out ruffnit, You would want to run the Expert audio mode to your external sources. Here is a breakdown of the specific Audio Settings for the XI boxes. Auto Detect: Negotiates the best available format (such as Dolby Digita
surround sound -- Multi Channel Stereo
We just "Upgraded" our Xfinity TV from cable to WiFi. In our large screen room we have a Denon Surround Sound System which works well. With the xfinity using cable we could select "Surround - Multi-Channel Stereo" as an option. Now wfuith the WiFi connection to the master box that option is not avai
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Cannot see Xfinity free movie reward
I'm unable to see this week's free movie download, Tenet. I had the same issue last week and was unable to claim San Andreas. A number of other people posted online that they were having similar problems. This issue seems to be confined to redeeming the free movie reward, as I did see the odyssey po
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Customer Service
and NOW, they've removed the web based speed test and say "use the app"EVERYONE know the most accurate speed test is from a hardwired deviceWhat the actual f@ck!
Xfinity App Needed for PC
I know I'm late to the party on complaining about this, but I recently had to forward some ports and the process was so incredibly ridiculous having to use a mobile app to manage the modem on my home network. I refuse to download your app or use my phone for these purposes. I'm not sure what kind of
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Name Change After Marriage
I have recently completed the legal name change process after marriage. How can I go about changing my name for my xfinity account?
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Billing
user_di8lbm Welcome to our community forum and we are so excited to help you set up Xfinity internet at your new home! This is the perfect place to get help with any questions you have about your account and services. It sounds like we will ne
cant find any connections for internet
I am buying a house and I cannot find any connection to plug a modem or router. I was thinking they had cable at one point but all the cable cords have been cut. Who do i need to contact to see what needs to be done in the home?
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Hello, @user_gvp4ko! You've come to a great place for support, and we are happy to help! We just have a couple questions to get started. Did you request a new TV Box, or did this come as a surprise delivery? Do you subscribe to an Internet-only plan
help with Streaming TV box
I received a new Streaming TV box, does this replace the box currently hooked to my tv or is it in addition to it?
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DreamSayerZ Thank you for sharing these awesome tips and suggestions. You are correct if you plan on transferring a phone number with any provider you must keep that service active in order to transfer (port) the phone number. Keeping the account act
Transfer number
I tried to transfer my phone number to another carrier, but it didn’t go through. It kept saying that my account number was incorrect when I tried to transfer my number. I was wondering if that’s because my mobile plan got canceled today. Is there any way to transfer out my number or keep my phone n
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Hello @user_z2ljuy are you able to let us know which X1 box you're trying to activate? We can review all our TV equipment using this article. https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
When trying to set up get stuck on voice guidance
I've called xfinity, I returned the set-top box and got another one, and I can't get past voice guidance to set up the new set-top box and remote
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gigi0526, Thank you for trying all of those steps and for providing such detailed feedback. I can definitely understand how frustrating this must be, especially since your iPad appears to be syncing correctly while your iPhone is not. Based on
Email on iphone stopped syncing with comcast email
Suddenly, my comcast email on my iphone mail app has stopped syncing. After I went through all of the steps of deleting the app and re-entering all of the imap and stmp information, the mail started to update again, but uploaded over 700 emails. Is there a way to get the phone email to sync with the
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Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Frequent Internet Outage
I have checked my modem and router event logs and have come to the following conclusion. I don't know how to get a hold of a human being anymore so I am posting here. My wife works from home and is frequently dropping her internet connection during important meetings. Xfinity sent a tech out last we
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cant find any connections for internet
I am buying a house and I cannot find any connection to plug a modem or router. I was thinking they had cable at one point but all the cable cords have been cut. Who do i need to contact to see what needs to be done in the home?
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Customer Service
user_8asb0y Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you are having. We also see your Direct Message, and we will respond to you shortly. In the future, please wait to be invited t
Agent issue
I have been having Internet issues since Sunday. I replaced the modem and extender. I ran a new coax line from my wall to the Xfinity box. I am still having issues and have now missed 3 days of work because I work from home. Today at 6:57 a.m. I chatted with an agent. [Edited: Personal Information].
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Good Morning, @user_3igfsp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from, and we would be more than happy to look into all available options for you. Can you pl
I want to change to 5 year plan
I am a current member and I saw that there is a 1 Gig $70/mo for 5 years. I am currently paying $60/mo for 2 years. Please help me switch to the 5 year plan.
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It has now been 5 weeks since my damage claim and I have not received any phone calls or contact. I stopped at my local store 3 times and each time they say they are escalating and nothing happens. At this point, It appears they are trying to wait me
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Underground Sprinkling cut
Xfinity was putting in a new line last fall but the ground froze so the cable sat above ground over the winter. Spring comes and they never notify me ahead of time but just come and bury the line. I warned them several times that I had sprinkling but guess what…they cut the line when I started it la
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