Xfinity Community Forum

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@XfinityNasser I am looking for a 10Gb interface to plug my firewall into. I do not have a need for WiFi, just want a simple cable modem that has a 10Gb interface.

user_f10b52

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3 hours ago

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Comcast XD4 Standalone Modem

How can I upgrade to an XD4 modem? I don't WiFi, just a modem with 10Gbe interface. Thanks

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@bobkn1 Thanks for the detailed breakdown. I understand your concern, particularly since you were previously receiving over 2 Gbps and the Xfinity gateway test itself is now showing approximately 1 Gbps, while upload remains around 300 Mbps. Pl

XfinityCarolyn

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3 hours ago

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Account Speed Issue: 2000 Mbps Next-Gen Tier Capped at 1000 Mbps Downstream

I am on the 2000 Mbps downstream / 300 Mbps upstream Next-Gen speed tier. Up until recently, I was successfully getting full speeds over 2000 Mbps.Currently, my download speeds are hard-capped right at 1000 Mbps, while my upstream remains perfectly intact at 300 Mbps.To isolate the issue: I ran the

Question

Hi @user_y11wgu! We will be more than happy to take a closer look at your account to see if we can help you get that Peacock Premium promotion activated. Send our team a direct message with your full name, the name listed on the account (if different

XfinityQuemekia

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3 hours ago

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Missed Peacock 90 Day window

Hello, I missed the 90 day window to activate a free Peacock premium account for 12 months which was included with my 1G internet, I was hoping there's still a way to activate it now. Reading through some similar issues on the forum it seemed like it may be something Support can help with. Is it sti

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Thrown into Collections, Already Returned Equipment

Recently I had to move countries do to visa issues and it was very sudden. I did not have time to return my equipment so I asked my brother to return the equipemnt. Eventually he did return it at the Outlet Collection Auburn Xfinity store where they asked to cancel it online. I could not because in

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Billing

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No wall fishing. What if they just have to drill one hole through an exterior wall? One straight shot. Could that be put on the ticket?

user_ou4af2

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4 hours ago

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Move location of coax cable jack.

Your site says you can send a tech out for $100. Could they move a coax cable into a 2nd floor room? It's flush with an exterior wall. Basically just moving the entrance up one floor and a little to the left.

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@Vandal21891 If you follow their quarterly earnings, they're working hard to lose another few hundred thousand customers it would seem. Anyone with a short position on Comcast/Xfinity is cheering for all of us to lose LOL

jdawg90

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4 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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Good evening @user_lcwk26! Could you please tell us more about what happens when making a payment? Are you making the payment through our Xfinity app, our website, or over the phone?

XfinityAldrik

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4 hours ago

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Pay my bill

For some reason , when I take my payment

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Pay my bill

For some reason , when I take my payment

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Customer Service

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user_zgent8, Thank you for reaching out and creating a post. I appreciate all of the information you've provided regarding the connection issues. I took a closer look at the modem/network from our side, including the downstream and upstream sign

XfinityVianney

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4 hours ago

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Recurring T3 Timeouts, DOCSIS Loss of Sync, Abnormal Codeword Counters, and OFDMA Power – Arris G34

I'm requesting assistance from Xfinity's technical support team with investigating intermittent connectivity problems affecting my customer-owned Arris SURFboard G34 DOCSIS 3.1 gateway. I've experienced recurring connection instability, DOCSIS synchronization errors, and some very unusual modem stat

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Missed Peacock 90 Day window

Hello, I missed the 90 day window to activate a free Peacock premium account for 12 months which was included with my 1G internet, I was hoping there's still a way to activate it now. Reading through some similar issues on the forum it seemed like it may be something Support can help with. Is it sti

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Customer Service

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It's nice to meet you here in our community, @Marcre76. We're happy to help. Please send me your name and complete service address in a Direct Message, so I may assist. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Cli

XfinityLinda

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4 hours ago

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Peacock reward missing

Hi, I’m a diamond member and got an email a while ago that I get peacock premium at no charge. I claimed it but where I’m to go to activate it, there’s no peacock tile with activate button. Any ideas?

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Thank you for checking in with us about moving your jack! Our technicians can absolutely relocate a coax cable for you, but please keep in mind that our teams do not perform wall fishing. Let us know if you would like to schedule @user_ou4af2.

XfinityQuemekia

commented

4 hours ago

to the conversation:

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Move location of coax cable jack.

Your site says you can send a tech out for $100. Could they move a coax cable into a 2nd floor room? It's flush with an exterior wall. Basically just moving the entrance up one floor and a little to the left.

Question

user_2xm3j0. I’m sorry this suddenly stopped working, especially since you’ve always been able to watch your recordings from the other TVs. I have a couple of questions to help narrow down what could be causing this. Are the recordings co

XfinityDilary

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4 hours ago

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Recording programs

When recording shows can’t view in another TV in the house and always have been able to until yesterday

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@user_95d7tq This is not Accessibility/disability related. Moved to Customer Service.

Again

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4 hours ago

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Need a tech appt

Coaxial cable outlet is not working need to schedule a tech to come out.

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Move location of coax cable jack.

Your site says you can send a tech out for $100. Could they move a coax cable into a 2nd floor room? It's flush with an exterior wall. Basically just moving the entrance up one floor and a little to the left.

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Customer Service

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Hi, @user_hmc81b! Congratulations on your new apartment! @EG is correct that your account would need to be transferred to the new apartment number. Were you able to get that taken care of already or do you still need assistance doing that?

XfinityRay

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4 hours ago

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wifi not online

i moved apartments now my wifi ain’t online

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Hey there user_wmur70 👋 Thanks for connecting with us in our community, and for your interest in wanting to upgrade your speeds! If you could send our team a direct message with your full name, the name listed on the account (if different), and the

XfinitySeth

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4 hours ago

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Upgrade

I want to upgrade my essentials but don't want to pay $70

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UPDATE: 11/2/26 After the crew came out and ran a new drop line to my house in early October, everything was fine. My download/upload speeds were hitting max, and I had no interruptions. There was a scheduled maintenance a few days later on 10/

user_ctj0i7

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4 hours ago

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XB8 Modem not reaching max upload speeds

Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If

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Upgrade

I want to upgrade my essentials but don't want to pay $70

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Customer Service

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Order date: October 31, 2026 Order number: 3726413301024008738 when will this be shipped ? I haven’t got any updates since ordering

user_aandqz

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5 hours ago

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Need Info on my order

ORDER # 331090651645738308 October 22, 2026 ease need to know what’s the shipping date

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