Xfinity Community Forum

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Last year when I applied for Essentials, I received a reply from someone at Comcast essentials that basically stated that because of the address situation, I should go to the nearest office, which, I did. But when I got there, the fellow at the servi

joshua3528

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4 hours ago

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J

Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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Xfinity rewards comp tickets

My grandfather gifted us 2 tickets to Universal Orlando from his rewards. We thought we would be able to use them on the date we selected. Unfortunately, we cannot. We have been told by universal and xfinity that the dates can be changed even though the disclaimer says it cannot however every time a

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Customer Service

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I understand how annoying it is to have your favorite channels mixed up like that @user_3kf1ki! We appreciate you bringing this to our attention. Since the initial reset didn't clear the Spanish audio, let's try a quick deep dive into the audio setti

XfinityQuemekia

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4 hours ago

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Chanel 7 is in Spanish on one Tv

I have 2 TV’s. In channel 7 on one tv is English the other Spanish. I e initiated a SAP reset and it’s till in spanish

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Hey there user_dh4u4l, thanks for reaching out here on the community forums! As an avid fan of going down YouTube rabbit holes, I'm sorry that you're getting stuck in restricted mode while connected to your home network. To clarify, when connected to

XfinitySean

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4 hours ago

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Youtube Restrictive Mode

whenever I’m connected to my Xfinity wifi, YouTube restricted mode gets enabled. i’ve tried everything but nothing works. this just started happening like two days ago. we’ve had this wifi for years and this has never happened. i have a student discount for the wifi, which may be a reason for this b

Question

Hi @user_bi7rie, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out and share your experience with us here. A PUK (Personal Unlock Key) code is required when a SIM card i

XfinityDemitrius

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4 hours ago

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PUK code

My phone suddenly asks me for the PUK code. How do I know that?

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Internet speed

im paying for 1gb and i made a test speed im not even getting 20mb of speed, the app says everything its fine but its so slow, also i returned my old modem yesturday, but it appear in my accont

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Your Home Network

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I called to cancel my service and was told it's been cancelled. It still shows as active.

How do I know if my service has been cancelled? I called to cancel it but online account still shows active.

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Your Home Network

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@Quita76 I sent a message, no one answered. I think i will be canceling my account. Did you send the message to Xfinity Support?

Again

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4 hours ago

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How to contact corporate

How do I contact corporate? I do not want to speak with an automated voice. Supervisor hung up on me because of an Xfinity error and no one wants to help. I will be canceling my account with Xfinity due to lack of help. This is unacceptable for a company!

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@XfinityDemitrius I have sent a message but have not received a response at all and it's been over 15 minutes.

user_z5npp7

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4 hours ago

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U

BYOD SIM LOCKED?!?!?!

BYOD device showing sim locked I have an unlocked iPhone 15 pro (purchased elsewhere) and successfully associated it to my line. However, the carrier status shows "Sim Locked". I have contacted CS several times and they always say "it shows unlocked on our end". I have rebooted several times and it

Question

Hey there, @user_qun7ms, thanks for reaching out through Xfinity Forums regarding your phone ringer. We are happy to help with troubleshooting your ringer. Have you tried restarting your phone or resetting your network settings to see if that helps?

XfinityJeniece

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4 hours ago

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Ringer

Phone not ringing. I have checked for airplane mode, no ring settings.

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While it is true that an existing account with post-paid internet would need to go 90-days internet free in order to switch to Internet Essentials if qualified, this only applies when it's the same account under the same customer name. Are you using

XfinitySeth

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4 hours ago

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J

Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

Question

Hey @user_z5npp7. Thank you for visiting our official Xfinity Forums Community support page. Our support for Xfinity Mobile is extremely limited, but we would be more than happy to see what options you have available. Please send a direct message by

XfinityDemitrius

commented

4 hours ago

to the conversation:

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U

BYOD SIM LOCKED?!?!?!

BYOD device showing sim locked I have an unlocked iPhone 15 pro (purchased elsewhere) and successfully associated it to my line. However, the carrier status shows "Sim Locked". I have contacted CS several times and they always say "it shows unlocked on our end". I have rebooted several times and it

Question

Hello @user_7a4xht! Thank you for reaching out through our Xfinity Community Forum! We'd be happy to help. Returning equipment is easy. You can either: Return your cable box at a local Xfinity Store. Be sure to keep your receipt as proof of return.

XfinityMelinda

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5 hours ago

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cable box

I want to return a cable box

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BYOD SIM LOCKED?!?!?!

BYOD device showing sim locked I have an unlocked iPhone 15 pro (purchased elsewhere) and successfully associated it to my line. However, the carrier status shows "Sim Locked". I have contacted CS several times and they always say "it shows unlocked on our end". I have rebooted several times and it

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Customer Service

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@XfinitySeth Hi Seth, I was always eligible for Internet essentials, I was either scammed or they were too lazy to put in the effort to help me get it. It seemed it was just easier to flip me off and force me into a full pay account. I've been force

joshua3528

replied

5 hours ago

to the conversation:

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J

Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

Question

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All their answers, suggestions and promises are b.s., nothing works!They just don’t want to fix their flawed hardware…or software. I am switching to FIOS meanwhile, I suggest everyone do the same, that is the only “fix” that actually works.

user_aha2sk

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5 hours ago

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U

Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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cable box

I want to return a cable box

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Customer Service

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Order statis

Changed my wifi plan. New router ordered and have received it

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Your Home Network

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U

Once again I see everybody complaining about the commercials, freezing issue, and no one is giving us the solution

user_gpzthn

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5 hours ago

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U

Disney plus freezes on commercials

Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number o

Question

Thank you for posting on our community forums, user_1v9kf5. If the audio and video are out of sync on all recorded programs, it may be related to the TV box, audio settings, or the connection between the box and your TV. Could you please try the foll

XfinityDilary

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5 hours ago

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Video/audio out of sync for ALL recorded programs

When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??

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