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@user_is0zz6, Thank you for sharing the troubleshooting steps you’ve already taken and for providing those additional details. If you could send our team a direct message with your full name, the name listed on the account (if different), and t
IPv6 broken since at least Jan 21 (IPv4 OK) - packet capture shows ND failure, request Tier-2/CMTS escalation
I need Tier-2/CMTS engineering review for a persistent IPv6 outage. Summary: - IPv4 works normally. - IPv6 has been broken since at least Jan 21, 2026 (previous router reboot). - This is reproducible on both router and LAN clients. Technical evidence (already captured): 1) Router receives IPv6 contr
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WiFi will not connect to the tv
I live in an apartment complex that provides Xfinity within the building Part of our rent. I have tried multiple times to input the password that my phone shows into our TV and other devices and it proves unsuccessful. After following the links to the Xfinity support automation, the link sent me to
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Your Home Network
Hello user_racgaming thanks so much for taking the time to reach us here on our Xfinity Forums! This sounds like a unique issue, and we're happy to help however we can. In order to elevate this to our Networking Team, we will need to se
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Port Forwarding with Rented Xfi Modem
Hello, I would like to do port forwarding through admin tools and not the xfinity app. Why you might ask? Because I am a customer and that's what I want.. let's not overcomplicate this. Fix it or I can find a new provider, simple.
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Xfinity App
Thanks for clarifying. Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary • Cl
MDU Technician
I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me
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@user_dzeie9When was the last time you updated your Xfinity ID password?
Comcast email
I get a pop up every 30 seconds on my iPhone that says “password incorrect. Enter password for the IMAP account Comcast.” The password I’m using is not incorrect, nor the IMAP settings.
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user_mscwpj Since our team works solely on social media, we strictly handle all interactions on this platform for our records. If you want to talk, then you would need to call in to do so. My team can help you here still if you want. What issue are y
xfinity support
I have a complaint and cannot be connected with a supervisor. It is not feasible that I should have to wait 24-48 hours to get a call back - and even that was like pulling teeth - because I don't have an expensive enough package even to get a call back... PLEASE: before I find another internet provi
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The Motorola MB8600 is a powerhouse, and I understand why you'd want to utilize its LAGG capabilities to hit those 1200 Mbps speeds without buying new gear @user_6e7344. You can always provide your feedback here: https://www.xfinity.com/support/svp-c
Why is LAGG not supported on the MB8600 anymore?
The topic says it all. It was supported: https://forums.xfinity.com/conversations/your-home-network/wan-bonding-to-achieve-speeds-higher-than-940-mbps/6063b16ea12cff7d105aab60 Now support tells me no. Xfinity Support has been absolutely zero help in the over 10 phone calls to address this issue. I'm
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@nshan26 We'll gladly look into your billing for you. Please send us a Direct Message with your name, address and full details. We look forward to hearing from you.
I was tricked by the xfinity agent from online chat
I contacted Xfinity through chat on February 4, 2026 because I didn’t receive the TV box that was supposed to come with my internet equipment. The agent said he would fix the TV box issue, and then he offered to upgrade my internet from 300 Mbps to 500 Mbps at no extra cost. I specifically asked abo
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They have said they would be in contact within a few days. I've heard nothing so far.
MDU Technician
I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me
Question
Thanks for the response. I am using my own purchased modem (Motorola MB8600), not an Xfinity xFi Gateway rental, so Bridge Mode does not apply. Troubleshooting already completed: 1. Power-cycled modem. 2. Restarted WAN IPv6 on route
IPv6 broken since at least Jan 21 (IPv4 OK) - packet capture shows ND failure, request Tier-2/CMTS escalation
I need Tier-2/CMTS engineering review for a persistent IPv6 outage. Summary: - IPv4 works normally. - IPv6 has been broken since at least Jan 21, 2026 (previous router reboot). - This is reproducible on both router and LAN clients. Technical evidence (already captured): 1) Router receives IPv6 contr
Question
user_6qivbj. I'm glad to hear the issue is resolved. We also removed the old equipment from the account, so we're all set there. If you need anything else, don't hesitate to create a new public submission. We'll mark this post as resolved. Have a gre
Updated plan, now getting slow speeds, site shows wrong plan tier name.
Yesterday (2/19/26) I updated from a 1300mbps plan to a 1200mbps (better pricing), but my speeds are now cut in half (~550mbps) and the plan store says I'm on "100Mbps Plan" with "Download speeds: up to 1200 Mbps". Googling that found numerous issues pointing to some kind of backend order status iss
Question
Hey @user_is0zz6, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out and share your experience. Are you currently using your own purchased modem or using an Xfinity xFi Ga
IPv6 broken since at least Jan 21 (IPv4 OK) - packet capture shows ND failure, request Tier-2/CMTS escalation
I need Tier-2/CMTS engineering review for a persistent IPv6 outage. Summary: - IPv4 works normally. - IPv6 has been broken since at least Jan 21, 2026 (previous router reboot). - This is reproducible on both router and LAN clients. Technical evidence (already captured): 1) Router receives IPv6 contr
Question
Another updates here, since I was tricked to changed my service from 300Mbps to 500Mbps on Feb 4, my Feb bill has another charge called partial charge, $3.21. So I need to pay for this ridiculous charge as it is on my bill. I just had a newborn a few
I was tricked by the xfinity agent from online chat
I contacted Xfinity through chat on February 4, 2026 because I didn’t receive the TV box that was supposed to come with my internet equipment. The agent said he would fix the TV box issue, and then he offered to upgrade my internet from 300 Mbps to 500 Mbps at no extra cost. I specifically asked abo
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Xfinity Internet Stuck in "Pending Activation"
Hello, My Internet is working fine, but I am unable to change my network SSID because my account is stuck in "pending activation".
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Customer Service
Jjans Thank you for reaching out to us over our Xfinity Community Forums. It sounds like our local technician team was unable to get a signal to your unit, and a multi dwelling unit rewire service order is needed. These jobs can take some time t
MDU Technician
I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me
Question
Scam for paying your device off if you move your line over to Xfinity
At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver
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Devices
@drb_data Oh, and I have no VPN running on my home machine right now (this has never been an issue in the past..)
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Accepted Solution
Technician came out and found signals good, observed the low speeds from my PC. We added an Xfinity modem to the account, and when testing with his equipment found speeds to be exemplarily. Hooking my equipment back up eventually also showed 1200+ sp
Updated plan, now getting slow speeds, site shows wrong plan tier name.
Yesterday (2/19/26) I updated from a 1300mbps plan to a 1200mbps (better pricing), but my speeds are now cut in half (~550mbps) and the plan store says I'm on "100Mbps Plan" with "Download speeds: up to 1200 Mbps". Googling that found numerous issues pointing to some kind of backend order status iss
Question
Hello @user_epwyds have you attempted the activation steps again to see if it will change?
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Xfinity Internet Stuck in "Pending Activation"
Hello, My Internet is working fine, but I am unable to change my network SSID because my account is stuck in "pending activation".
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