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Comcast slow to fix problem caused by bad installation
I had a tech out to my property yesterday. He traced the problem I have had for the last 2 weeks with the Internet/tv constantly disconnecting to the new "upgrade" which appears to be a power amplifier with a huge heatsink. He claimed he'd escalate the problem to a tech who can adjust those, but cou
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Customer Service
By chance, do you have another device to check it on, or tried clearing the data cache on the device and signing in again?
Peacock premium subscription
I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible fo
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Blackbox43 Thanks so much for reaching out to us here today to let us know about the issue you are experiencing with the closed captioning settings in the Peacock app. You can turn off closed captioning on Peacock on a Xumo box by navigating to the S
Peacock closed caption won't turn off
Regardless of what i do it won't turn off. Reset, clear cache, cleared data it just pops back on. Requested a new box got that, same [Edited: "Profanity"] thing!!!!! It will stop for about 20 mins then turns back on. Im ready to cancel this makes no sense. Peacock on Xumo. The actual tv settings is
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@user_rok8xg Thank you for taking the time to reach out to us here on our Xfinity Forums. We know how frustrating the issue with activating Disney+ has been, and we have been working in tandem with Disney+ to find and resolve what is causing the erro
disney hulu activation issue - called 5 times no resolution
Disney Hulu included in the 1Gig plan. Have the activate button. Clicking it takes to a Disney page saying you are activating a 3rd party subscription. When i click, it opens a Disney help page with the Xfinity page back to the activate page. nothing happens. Called support 5 times no resolution. th
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@user_wls4pm Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. For concerns with email after the transition to Yahoo mail, you would need to reach out to Yahoo support.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_jfisy3 Thanks so much for reaching out to us here to let us know about the issue you are experiencing with your TV channels such as 794. Are you seeing an error message or code on your screen when you attempt to watch the channels?
I have lost some of my favorite channels 794 is one of them
I recently got a new phone. In setting things up I have lost a favorite channel 794 on my TV
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I have lost some of my favorite channels 794 is one of them
I recently got a new phone. In setting things up I have lost a favorite channel 794 on my TV
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity van parked next door
Can an Xfinity employee park their unsightly Xfinity van in the driveway? It is a large van with equipment and cannot fit into garage. This van is parked there all day. The neighbor doesn't seem to work at all. Can someone check into this van?
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user_jys0aj We look forward to hearing hearing your feedback!
NHK World Japan App w FireTV More Questions
Hi, We have more confusion with regarding loading instructions of this app To our Homescreen Menu with Amazon Fire TV's remote to then have Xfinity Remote control we always use now Not knowing what to do. Received appropriate instructions for downloading this free app but not using Xfinity remote co
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Free peacock with gigabit WiFi
I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible fo
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Hello, @user_ncjwln, and sorry for the inconvenience. This sudden change in your subscription is odd. Have you made any recent changes to your service? Something we see often is that the wrong email and password are being used to log into Peacock. It
Peacock premium subscription
I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible fo
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Adding new line and new phones
Im needing to add new phone line with getting new phone
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Plan
user_o12urp did we already set up a service order for you?
Fire Destroyed Street Box
A small fire destroyed our apartment complex "green box." How long does this type of repair typically take?
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Good Morning, @user_nwafz2 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear the trouble you are going through with your service espically after the temp line was
FIling a complaint before taking to court
My service has been disrupted since first week of December 2025 due to a bad cable line in the neighborhood. They placed a temporary drop at that time and never came back to install a permanent solution. This week they removed the temporary line and now service is greatly diminished. How can i escal
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Peacock premium subscription
I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible fo
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Customer Service
FIling a complaint before taking to court
My service has been disrupted since first week of December 2025 due to a bad cable line in the neighborhood. They placed a temporary drop at that time and never came back to install a permanent solution. This week they removed the temporary line and now service is greatly diminished. How can i escal
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Customer Service
Thank you for responding! I just took advantage of a limited time deal through MLB that expires today. $65 for the remainder of the season. I can watch the Braves again!!!
Braves Vision channel
I have an email that states I have Braves Vision in my tv package and yet I don't. The tv says i have to upgrade. When we called -- we were told it would take upgrading to Premium which was at a monthly cost much higher than Braves Vision $19.99. When is xfinity going to attach braves vision to thei
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user_c2rlfk Thank you for reaching out and sharing your concerns.Xfinity vehicles may be parked at or near an employee’s residence while they are on call, transitioning between work assignments, or required to keep equipment secured. Parki
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Xfinity van parked next door
Can an Xfinity employee park their unsightly Xfinity van in the driveway? It is a large van with equipment and cannot fit into garage. This van is parked there all day. The neighbor doesn't seem to work at all. Can someone check into this van?
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