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user_aclbvn thanks for letting us know you are experiencing issues with your XfinityStream app as well. Have you checked that your Firesticks operating system and the Xfinity Stream app are up-to-date with the latest software version?
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Terrible customer service, price gouging, service interruptions, and lying to customers
I began having issues, this time, in Thursday evening after work. I was on a zoom meeting and service kept cutting out. This continues of and on at random times all night, the next day, Friday night, and Saturday day & night. Saturday, I was finally fed up with it enough to call about it. The first
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Customer Service
How can I access my comcast.net email? ... Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. What happens when you
Access email [Edited]
How can I access my comcast.net email? [Title Edited: "Personal Information"]
Question
Hello @user_nl340w, I do understand that this could be an inconvenience, and I'll be more than happy to help you with this concern. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "D
canncelled internet service 3 weeks ago and yet was charged the full amount
I called the disconect number to request account cancelation and service disconnection immediately on 6/14/2026. The agent provided a disconnect confirmation number and the final billing amount of $23.34. However, I was charged a full amount of $70 for June. I logged into the account today and it se
Question
canncelled internet service 3 weeks ago and yet was charged the full amount
I called the disconect number to request account cancelation and service disconnection immediately on 6/14/2026. The agent provided a disconnect confirmation number and the final billing amount of $23.34. However, I was charged a full amount of $70 for June. I logged into the account today and it se
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Billing
buyers remorse fee
I am charrge a buyers remorse fee? I was talked into purchasing 5 smartwatches under a Promotion at the Xinity Store on 6/3/26. 4 of the boxes weren't opened but 1 was set up for me in the Xfinity store. No one in my family he watches and could not see everything due to eyesight problems. I returned
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Devices
Why Make an Appointment?
Why make an Xfinity store appointment ahead of time when it does/means nothing? You always have to wait for everyone else to receive assistance who was there before you - even when they do not have an appointment. Xfinity has the worst customer service. Waste of time.
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Customer Service
https://www.xfinity.com/support/articles/activate-xfi-gateway-app
New after market modem
I just upgraded my modem and need to get it registered with comcast for use
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Hello @user_pz8mfs Did you confirm if you are signed in to your email address correctly on your iPhone? You may need to delete the account and log back in to it. I have provided an article with additional information. Set up your Xfinity email addre
No Email receiving
I have tried everything to fix this. Three different xfinity stores. Apple store. Talked three times to AI representative. Nothing resolved. I can not get email in my in box. Most of the time it shows up in my trash. Please help, I'm very frustrated.
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Emergency use only emergency use so only
Xfinity voice
I am paying $30 a month for xfinity Voice and I see there is a $20 plan. I want to know what the difference is between the two I’m trying to save money on my account and lower my bill.
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New after market modem
I just upgraded my modem and need to get it registered with comcast for use
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Your Home Network
@user_976d4b, thats a great question, and thanks for posting it on our Xfinity Community forums!The biggest advantage to making an appointment is that the team at the store can ensure they have specific equipment available for you at the time of your
XfinityCliff
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Why Make an Appointment?
Why make an Xfinity store appointment ahead of time when it does/means nothing? You always have to wait for everyone else to receive assistance who was there before you - even when they do not have an appointment. Xfinity has the worst customer service. Waste of time.
Question