Xfinity Community Forum

Adding Voice line keeps failing — need a manual/back-office fix

I need help getting a Voice line added to my account. Every attempt has failed and I’ve already spent a lot of time on this. I go through the full add-a-line flow — choose the plan, get assigned a new number, approve the pricing — and at the final step the order errors out and doesn’t complete. This

Question

•

Customer Service

7

1

0

Hey @jrhiccup. Thank you for visiting our official Xfinity Forums Community support page. The issue with the Last 9 feature should be resolved. Are you still experiencing issues?

XfinityDemitrius

replied

7 hours ago

to the conversation:

0

Last Channel Delete Not Working

On all TVs, cannot clear Last Channel, either individually or all history.

Question

Good evening user_neb28g 👋 I appreciate you stopping by our community for help, and rest assured you’re in the right place for it! If you recently signed up for a promotion that includes a prepaid card as a bonus, we above all want to make sur

XfinitySeth

commented

7 hours ago

to the conversation:

0

U

$200 dollar gift card

I was told I would receive a $.200 gift card after 55 days of service, I saw it was scheduled for May 13 th I have yet to receive a gift card. After reading all the complaints on this gift card scam, I’m filing a complaint with the FCC, as well BBB and contacting all three news channels to see who e

Question

Good evening, @user_t2jf27! Congratulations on your new place! We are happy that you took us with you! We never want there to be a concern with your order and am glad the 2nd agent fixed it for you. Our customer approval program is where we have you

XfinityRay

commented

7 hours ago

to the conversation:

0

U

Salisbury infinity review.

I was a customer at the xfinity in Salisbury Maryland. I only went in to transfer my internet to another apartment but instead of doing that an employee by the name of REN added a service to my account that I did not ask for . This should not happen an I had to get another employee to help me take i

Question

Good evening @johnsev, and thank you for reaching out on our Community Forums regarding your ongoing connection issues-we truly appreciate all of the detailed information you’ve shared. I do see that you mentioned having technicians out prev

XfinityAlyssaA

replied

7 hours ago

to the conversation:

0

J

Frequent Internet Speed problems

I pay for Internet speeds of 2GB. I routinely find my speeds are less than 1MB. I have called in with this problem several times over the past couple years. Technicians come out, modems get changed, but it always ends up back and this ridiculous service. I just rebooted my modem and router. I am att

Question

U

$200 dollar gift card I was told I would receive a $.200 gift card after 55 days of service, I saw it was scheduled for May 13 th I have yet to receive a gift card. After reading all the complaints on this gift card scam, I’m filing a com

user_neb28g

commented

7 hours ago

to the conversation:

0

U

$200 dollar gift card

I was told I would receive a $.200 gift card after 55 days of service, I saw it was scheduled for May 13 th I have yet to receive a gift card. After reading all the complaints on this gift card scam, I’m filing a complaint with the FCC, as well BBB and contacting all three news channels to see who e

Question

U

$200 dollar gift card

I was told I would receive a $.200 gift card after 55 days of service, I saw it was scheduled for May 13 th I have yet to receive a gift card. After reading all the complaints on this gift card scam, I’m filing a complaint with the FCC, as well BBB and contacting all three news channels to see who e

Question

•

Customer Service

9

2

0

U

Salisbury infinity review.

I was a customer at the xfinity in Salisbury Maryland. I only went in to transfer my internet to another apartment but instead of doing that an employee by the name of REN added a service to my account that I did not ask for . This should not happen an I had to get another employee to help me take i

Question

•

Customer Service

7

1

0

K

Internet Intermittent

Internet intermittently cutting out. It all started after I installed a new router that Xfinity asked if I'd like one sent to me. I installed it a few weeks ago. Internet started cutting out every so often. This past weekend I returned from out of town to find out my home network was wiped out. I've

Question

•

Devices and Equipment

6

0

U

DVR access on tv

two weeks ago on a Sunday night DVR stopped showing as enabled on tv menu. I still have DVR service on line but not with remote on tv. Talked to customer service for hours multiple times with no help. Had a technician visit who said everything working fine and it is just an outage but no outage exis

Question

•

X1

9

0

U

I have sent a note to xfinity support with all the details, per your instruction.

user_blnakh

replied

8 hours ago

to the conversation:

0

U

Disappoined with Xfinity

After over 20 years of being a loyal customer to Xfinity, i decided to try a streaming approach to my internet/entertainment needs. Xfinity thanked me by charging me for a mobile phone that i never used. I only accepted the mobile device in November '2025 in order to get a better price with a packag

Question

U

Reviews

Constant outage issues with XFINITY

Question

•

Your Home Network

12

0

Howdy user_qiu1h1 👋 I appreciate you stopping by and stoked to hear about your recent upgrade! New phones are always exciting 👏 I understand how crucial the email is to any phone experience, so I'm glad you dropped by for us to help. Since getting

XfinitySeth

commented

8 hours ago

to the conversation:

0

U

Switched phones and can't get my comcast or outlook email

Went from Samsung 23 to Samsung 26 ultra

Question

Thank you for letting us know @user_c0c9dm, and we are sorry to hear that it is just leading you to the same dead end. Are you able to rejoin us in DM so we can better assist with investigating your ESPN Unlimited concerns?

XfinityAlyssaA

replied

8 hours ago

to the conversation:

0

U

ESPN unlimited

Unable to activate espn unlimited even though it is included. I don’t have or never received the activation email that people got. Contacting support has been no help. It shows that it is included but I don’t see anywhere on how to activate. When I click on activate subscriptions, it shows peacock a

Question

Hey @user_3ruwy9. Thank you for visiting our official Xfinity Forums Community support page. We will be more than happy to assist with the Last 9 issue you are experiencing. It is one of my favorite features so I can quickly go back to something I re

XfinityDemitrius

commented

8 hours ago

to the conversation:

0

U

My last watched list is not updating

Even after I clear the history, it goes back to showing channels I don’t even use. I mostly record and watch recordings but I have two kids and a full time job so I can never get through a full episode of anything. I record so many things that going through my whole list of recordings every time jus

Question

@user_sxct70 Let us know if you continue to have issues after the swap. My team wants to make sure this gets resolved.

XfinityShawn

replied

8 hours ago

to the conversation:

0

J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

U

I actually did get an email, but it just leads to the same dead end.

user_c0c9dm

commented

8 hours ago

to the conversation:

0

1

U

ESPN unlimited

Unable to activate espn unlimited even though it is included. I don’t have or never received the activation email that people got. Contacting support has been no help. It shows that it is included but I don’t see anywhere on how to activate. When I click on activate subscriptions, it shows peacock a

Question

R

New Customer Service Failure: 4 No-Shows and 2 Weeks Without Internet

am writing this because I am beyond frustrated and frankly shocked at the level of service I’ve received as a brand-new customer. I signed up for service and was promised an installation last Saturday. It has been a downhill experience ever since: Saturday (initial apt): Tech arrived but stated they

Question

•

Your Home Network

10

0

U

glad to know this isn't just happening to me with the app. it's been going on for over a week now..I can only access rewards through the webpage

user_2r75av

commented

8 hours ago

to the conversation:

0

U

App malfunctioning!!!!

NO ONE IS RESPONDING TO my rewards portion of the xfinity APP that's MALFUNCTIONING!!! PLEASE RESPOND TO THIS PROBLEM!!!!

Question

Accepted Solution

Thanks for working with our team to get the arm/disarm button working again, @user_6zu3mq! Our community is filled with knowledge to fix any problem. We appreciate that you are part of it! For community knowledge, when your account is linked to mor

XfinityRay

commented

8 hours ago

to the conversation:

0

U

Xfinity Home iPhone App

Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik

Question