Xfinity Community Forum

Where you able to get a hold of their customer service at all? @user_rqcel6

XfinityAbby

replied

2 hours ago

to the conversation:

0

Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

U

The shipping company was Bringg

user_rqcel6

replied

2 hours ago

to the conversation:

0

U

Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

Good evening user_s4svfj. I can assure you this is not the experience we want for you. I would be happy to assist you further. I will need some additional information in order to better assist. Please send us a direct chat message with your ful

XfinityJon

commented

2 hours ago

to the conversation:

0

U

Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

Question

@user_b1qg1l Please know we pay programmers to bring you the entertainment you love, and many reasonable offers have been made, but they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing

XfinityCarolyn

replied

2 hours ago

to the conversation:

0

U

Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

Question

@user_83goyr, I will resend you another direct message. If you can, please check your inbox afterward.

XfinityNatalie

replied

2 hours ago

to the conversation:

0

U

Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

Question

Hello @picnicpt138 thank you for reaching out on our community forum. Your comcast email will be deleted automatically if you do not sign in to it every 9 months. So it will automatically be deleted if you do not sign in to it for that 9 month period

XfinityAbby

commented

2 hours ago

to the conversation:

0

Comcast email.

I want to delete my Comcast email.

Question

U

Scripps is saying that they are trying to get Comcast back to negotiating but Comcast is not responding. If that is true then you should be ashamed of yourselves for denying a network that we are paying money for.

user_b1qg1l

commented

2 hours ago

to the conversation:

0

1

U

Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

Question

Hey @user_aqzfr8, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to take any and all feedback and pass it along through the proper channels. We appreciate you taking the time to reach out and sh

XfinityDemitrius

commented

2 hours ago

to the conversation:

0

U

COMPLAINT

i want to file a complaint regarding extremely poor customer service that Xfinity provides. The representatives off shore don't understand, they can't explain anything and they continue to transfer you when they don't want to be bother. Loyalty mean s nothing and I want to express my frustration on

Question

U

horrible customer service

user_aqzfr8

commented

2 hours ago

to the conversation:

0

U

COMPLAINT

i want to file a complaint regarding extremely poor customer service that Xfinity provides. The representatives off shore don't understand, they can't explain anything and they continue to transfer you when they don't want to be bother. Loyalty mean s nothing and I want to express my frustration on

Question

U

COMPLAINT

i want to file a complaint regarding extremely poor customer service that Xfinity provides. The representatives off shore don't understand, they can't explain anything and they continue to transfer you when they don't want to be bother. Loyalty mean s nothing and I want to express my frustration on

Question

•

Customer Service

8

2

0

U

@Again Funny they're moving them to gmail... It'd make sense totally if I was to find out gmail is managed or being moved and ran out of India.

user_lcj37b

replied

2 hours ago

to the conversation:

0

U

So we can no longer make a new comcast email?

You'd think the 2nd largest cable TV provider in the world would at least let you make a new email account, but apparently as of 2024 it doesn't. [Edited: "Inflammatory"] I pay for two separate Comcast accounts, one in FL and one in NY, but a new email is asking too much? That's really pathetic Comc

Question

Comcast email.

I want to delete my Comcast email.

Question

•

Email

12

1

0

U

@Again The entire point of it was so i could make an email addresses with xfinity because a service i was trying to use wouldn't let me use regular Gmail, yahoo, etc.. email addresses.

user_lcj37b

replied

2 hours ago

to the conversation:

0

U

So we can no longer make a new comcast email?

You'd think the 2nd largest cable TV provider in the world would at least let you make a new email account, but apparently as of 2024 it doesn't. [Edited: "Inflammatory"] I pay for two separate Comcast accounts, one in FL and one in NY, but a new email is asking too much? That's really pathetic Comc

Question

U

No. All I got was an email saying I received a badge for commenting on the forum. I would gladly give the badge back for an answer.

user_83goyr

replied

2 hours ago

to the conversation:

0

U

Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

Question

U

Geolocation changes whenever I get a new IP

So it's not like I didnt put in the effort to figure out how to fix this.. My service in Poughquag NY (which is where im billed) sometime last yearish suddenly geolocated us to CT. I went through all the geolocation service providers and submitted the correction to that IP. Eventually it did get fix

Question

•

Your Home Network

6

0

Did you receive our direct message reply, @user_83goyr?

XfinityNatalie

replied

2 hours ago

to the conversation:

0

U

Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

Question

U

Okay, so I am barred from using DM. But I still have not gotten any assistance from XFinity with my question. Where do I access the sales tax exemption form for residents and how do I file it with XFinity?

user_83goyr

replied

2 hours ago

to the conversation:

0

U

Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

Question

Hey @user_gzfbf9. Thank you for visiting our official Xfinity Forums Community support page. If you submitted a notice of dispute, our legal team will contact you and attempt to resolve your matter within 60 days. As you have requested assistance fro

XfinityDemitrius

commented

2 hours ago

to the conversation:

0

U

Loyalty department promises

To the Xfinity Billing and Legal Department,I am writing to formally dispute an ongoing billing error on my account. I am documented this via your formal "Notice of Dispute" channel because your standard loyalty department has failed to correct my billing.Issue Summary:Three months ago, I spoke with

Question

Greetings, @user_83goyr! We truly appreciate you taking the time to bring your request for a residential sales tax certificate. You have reached the right place to assist you! Please be reminded that sending unsolicited Direct Messages to an Official

XfinityNatalie

commented

2 hours ago

to the conversation:

0

4

U

Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

Question

Hello @user_dlbzo4 I understand your frustrations, but it is up to the networks to decide what to play on those channels, we do not have control over what the networks play on other channels. Thanks for reaching out about the loss of channels ow

XfinityAbby

commented

2 hours ago

to the conversation:

0

U

NHL/NBA Playoff Games not on ABC

Since we can't watch the NHL or NBA playoff games on ABC in Maryland because of the Scripps/Xfinity contract dispute why can't they show the games on another channel? Say ESPN, TNT, TBS, or NHL network or NBA network, or on one of the 4K channels? The 4K channels are always empty of programming so t

Question