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Ok, got it, I will wait

 replied 

6 hours ago

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Intermittent packet loss

Starting around 2 months ago I have been experiencing intermittent packet loss for around 5 seconds at a time, every few hours. It's been incredibly annoying for video calls when working and when gaming*. I assume something must have changed since I've been using xfinity for almost a year and a half

Question

Hey there that all does sound correct. The new strong password you create will take the place of the one you have been using, and you will use that when logging into your Comcast email at Yahoo, or on the Apps where you currently view your email. Yo

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0

Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

Question

Thanks, this sounds much better. I will repeat what I understand from you. 1. The new strong password I am instructed to create will be used to login into my "Comcast email under the new Yahoo format" after the migration to Yahoo was executed. I wil

 to the conversation: 

0

Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

Question

Does https://support.google.com/websearch/answer/179386 help? Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of y

 commented 

7 hours ago

 to the conversation: 

0

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change ip address

Like so many others here my IP address is listed in Indiana, not Illinois where I am. No matter whom I ask or what I've tried I can't get it to change--everyone just passes the buck. How to solve this?

Question

Please understand that I'm not trying to expedite the transition timeline. In fact, more the opposite.  I have more than a few Comcast.net accounts (primary and secondary), and I'll have to re-do the Outlook settings for all of them to conform

 to the conversation: 

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Will I recieve a notification *BY EMAIL* when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

Question

Thanks. Unfortunately I have followed all of these steps previously except checking the event log (which I will now do) but the problem hasn't gone away.

 replied 

7 hours ago

 to the conversation: 

0

Intermittent packet loss

Starting around 2 months ago I have been experiencing intermittent packet loss for around 5 seconds at a time, every few hours. It's been incredibly annoying for video calls when working and when gaming*. I assume something must have changed since I've been using xfinity for almost a year and a half

Question

The "outage" started Friday around noon. Still having issues with certain channels. And other error codes popping up, too. They're all basically saying the connection or signal is sketchy. Our Internet has been speed testing at what it's supposed to

 commented 

7 hours ago

 to the conversation: 

0

0

XRE-03059 Error

We've been receiving this error over the last few days. It was occurring on our old box and the new box we just installed last night (upgraded to 4K box and new TV Plus service instead of Popular TV). All of our channels we watch seem OK except the national ABC Network and ESPN and ESPN2. Internet i

Question

Believe it or not it's not Comcast this time! CreateTV is presented by the Public Broadcasting Service. The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. But if you contribut

 to the conversation: 

0

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

Surprisingly, not Comcast this time!  The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. So if you want to complain contact your senator and representives. But if you con

 to the conversation: 

0

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

@user_10k9j0​ nope.   The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. So if you want to complain contact your senator and representives.  But if you contrib

 to the conversation: 

0

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

@wallyk52​ The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. So if you want to complain contact your senator and representives.  But if you contribute to your local PBS

 to the conversation: 

0

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

@user_ljqamp​ Believe it or not it's not Comcast this time! CreateTV is presented by the Public Broadcasting Service.  The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts.

 to the conversation: 

0

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

Sorry that is not correct. Believe it or not it's not Comcast this time!  CreateTV is presented by the Public Broadcasting Service.  The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had t

 to the conversation: 

0

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

@user_74bx7s​ Believe it or not it's not Comcast this time! CreateTV is presented by the Public Broadcasting Service. The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. But if

 to the conversation: 

0

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

Believe it or not it's not Comcast this time! CreateTV is presented by the Public Broadcasting Service.  The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts.  But if

 to the conversation: 

0

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

Nope. It doesn't do it.

 to the conversation: 

0

Sent wrong movie

I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.

Question

@user_pp7syw​ with the large government funding cuts to PBS, decisions needed to be made. If you donate to your local public television station, you will be able to watch many of the shows.  Hope this helps!

 to the conversation: 

0

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

Accepted Solution

XB7 Bridge mode

has anyone gotten into the UI of an XB7 to switch it to bridge mode?

Question

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@user_a9365 thank you for working with us to get those additional TV boxes cleared up on the back end systems so that your app is now accurately reflecting the devices you have. Enjoy the remainder of your evening and upcoming holidays, and thank you

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account clean up

My account shows I have 3 tv boxes on my account. I actually have only one. I reported this last month and was told it can take up to a full billing cycle to update. After the billing cycle there were still 3 boxes showing and I was told it may take 2 billing cycles to be corrected. It's now been 2

Question

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