Xfinity Community Forum

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Please give me instructions on how to do that.

user_xcfmdj

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3 hours ago

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U

Service Discount

I'm reaching out to see if Xfinity is prepared to provide some compensation to customers who's internet and cable services have been consistently interrupted in this past outage in the Edit (Customer PII) area. I have been having interruption in service consistently for almost 2 weeks. I understand

Question

U

Please give me the instructions on how to do that. I am old and do not know how things work.

user_xcfmdj

commented

3 hours ago

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1

U

Service Discount

I'm reaching out to see if Xfinity is prepared to provide some compensation to customers who's internet and cable services have been consistently interrupted in this past outage in the Edit (Customer PII) area. I have been having interruption in service consistently for almost 2 weeks. I understand

Question

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Incorrectly charged fee

In May I ended my use of Xfinity internet. My 12 month contract was up May 10 and my last day of service was May 10. However, in June Xfinity charged me an early termination fee. I've called the customer service number 4 times and seem to be getting nowhere. The first 3 said I would be getting a ref

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Billing

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Hey @user_5gfw3u, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Peacock App. It does appear to be working on certain devices. Would you be able to check all dev

XfinityDemitrius

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3 hours ago

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Need Executive Customer Relations Help--Peacock Premium Plus

On 7-29-26 I signed up for & activated Peacock Premium Plus--ad free service through Xfinity so that we could watch without the incessant 90 second & shorter ads. The TV still has the ads. The ad-free version works on our computer or phone, but we don't use these for viewing shows. I have spent cons

Question

Good evening @user_9n8h3j and thank you for reaching out on our Community Forums regarding your issues with your Ion station. I see that you stated its fuzzy. Are there any error codes or messages as well? When did this first start happening?

XfinityAlyssaA

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3 hours ago

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Ion

Why is the Ion station so fuzzy? All the other channels are fine.

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I have two Xfinity accounts in my name, one in Illinois and one in Michigan and Xfinity won't recognize the Michigan service address

I have tried everything. I need an Xfinity representative to fix this

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Getting Started

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Hulu freezes when ads play

Hulu/Disney app freezes when ads play

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Xfinity Stream Website

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Need Executive Customer Relations Help--Peacock Premium Plus

On 7-29-26 I signed up for & activated Peacock Premium Plus--ad free service through Xfinity so that we could watch without the incessant 90 second & shorter ads. The TV still has the ads. The ad-free version works on our computer or phone, but we don't use these for viewing shows. I have spent cons

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Customer Service

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Thank you for reaching out to our team about your issue with the email. @Again is correct, we will be happy to assist you from here if you provide that information.

XfinityJohnG

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4 hours ago

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U

Issues accessing email account [Edited]

I cannot get into my email account. Just called comcast and they would not connect me to someone that could help me, [Title Edited: "Personal Information "]

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Intermittent Upstream Connection Drops / Critical SYNC Failures & High Uncorrected Blocks on Motorola MB7420

Subject: Intermittent Upstream Connection Drops / Critical SYNC Failures & High Uncorrected Blocks on Motorola MB7420 Hello, Xfinity technical support I am experiencing severe, intermittent network freezes and connection drops where my entire upstream internet traffic completely stalls and chokes. I

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Your Home Network

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@user_xcfmdj first you will need to create a public post. Once you create a public post it will create a ticket in our system, and we will be able to reach out to you directly.

XfinityAbby

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4 hours ago

to the conversation:

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U

Service Discount

I'm reaching out to see if Xfinity is prepared to provide some compensation to customers who's internet and cable services have been consistently interrupted in this past outage in the Edit (Customer PII) area. I have been having interruption in service consistently for almost 2 weeks. I understand

Question

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Hi, I am not aware of it but I wanted to send my complaint to higher customer service manage and could not find a way to address my complaint. Do you know where I can send my message and how? Thanks.

user_xcfmdj

replied

4 hours ago

to the conversation:

0

U

Service Discount

I'm reaching out to see if Xfinity is prepared to provide some compensation to customers who's internet and cable services have been consistently interrupted in this past outage in the Edit (Customer PII) area. I have been having interruption in service consistently for almost 2 weeks. I understand

Question

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@XfinityJamesC SO I did this and it has been 10 minutes and no one came to the direct message

user_zm35sm

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4 hours ago

to the conversation:

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U

How to reach the Executive Escalation Team in the United States

For the past 13 years I have been dealing with your foreign customer service employees who do not listen or understand when contacting via telephone calls. They also do not read or understand the chats. They make assumptions without listening to the customers actual concerns and/or issues they are a

Question

Hello @user_xcfmdj were you directed to send us a message through direct message on another post?

XfinityAbby

replied

4 hours ago

to the conversation:

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U

Service Discount

I'm reaching out to see if Xfinity is prepared to provide some compensation to customers who's internet and cable services have been consistently interrupted in this past outage in the Edit (Customer PII) area. I have been having interruption in service consistently for almost 2 weeks. I understand

Question

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I log into my account on Xfinity website and cannot find "Direct Message chat" icon anywhere on that page. Where is it?

user_xcfmdj

replied

4 hours ago

to the conversation:

0

U

Service Discount

I'm reaching out to see if Xfinity is prepared to provide some compensation to customers who's internet and cable services have been consistently interrupted in this past outage in the Edit (Customer PII) area. I have been having interruption in service consistently for almost 2 weeks. I understand

Question

You're welcome, @user_gb456734! I am glad that when you changed to stereo the problem went away. Please do let us know what happens if you change it back. Interesting if it is the maintenance or the setting.

XfinityRay

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4 hours ago

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Audio/Video gets out of sync

I have the X1 box and an issue has developed with it in the past month. The audio/video gets out of sync enough that it makes watching TV painful! It does it on all channels and only on this box. Others boxes are fine. I can restart the box and it is fine until the next evening. Don't mind restartin

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Had we not switched, we would have had the opportunity to change providers without the mess that I’m dealing with right now and I’m sure others are as well.

user_x98c3x

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4 hours ago

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U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

I appreciate you responding to my post! I waited to be sure that the problem was gone and it is. I saw a post on here about my issue and it suggested changing audio to stereo. I did that and the problem has not come back. Not for sure the setting cha

user_gb456734

commented

4 hours ago

to the conversation:

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Audio/Video gets out of sync

I have the X1 box and an issue has developed with it in the past month. The audio/video gets out of sync enough that it makes watching TV painful! It does it on all channels and only on this box. Others boxes are fine. I can restart the box and it is fine until the next evening. Don't mind restartin

Question

Hey there, @user_vhyzez, thanks for reaching out through Xfinity Forums regarding your TV channels. We would be happy to help you with troubleshooting your TV services. Are you getting an error or just a black screen? Have you tried checking all of y

XfinityJeniece

commented

4 hours ago

to the conversation:

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Help with tv channels

I have no xfinity service on my tv

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Hello there @user_r9qzoc, I hope you are having an amazing day. I will be more than happy to help you with your request, is it ok to ask the reason you would like to disconnect at this time?

XfinityDuron

commented

5 hours ago

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California law cancel service online

I want to cancel my service online not via phone or walking in, thanks California

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