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user_pu8jog - No, a new account number is not generated when you change your plan. To confirm, did you log into your account to make changes?
two different plans on the same account?
I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.
Question
Hello @user_xmyb9i, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Worst service
[Edited: Forum Rules] They took out twice for a bill that I was already paid and then tried to gas light me and tell me that it’s for a bill that was due on the 7th it is the 22nd and it was more then what my current bill was for. Right before the holidays and then they keep closing my ticket for a
Question
I really appreciate those details! Did this recently start happening? Have you sent any troubleshooting signals using our Xfinity app?
Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
Question
Thank you for reaching out to us @David208! We’d love the opportunity to turn this experience around. Could you please send our team a direct message with your full name, previous full address, and current full address? To send a "Direct Messag
Two accounts?
I have called customer service numerous times and have got nowhere with them. I moved recently and the first person I spoke to set me up with xfinity internet. I already had mobile at my old address with no internet, but got internet at my new address and was told they would transfer my old account
Question
It happens on all devices. I have tried factory resetting the router and tightened up all the cables and straight them out I really can't figure out why this keeps happening
Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
Question
When I login to my email it shows to different account I can access. Both accounts have the same address but two different account numbers, is this supposed to happen? I still have access to the old account and it still gives m e the option to upgrad
two different plans on the same account?
I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.
Question
Worst service
[Edited: Forum Rules] They took out twice for a bill that I was already paid and then tried to gas light me and tell me that it’s for a bill that was due on the 7th it is the 22nd and it was more then what my current bill was for. Right before the holidays and then they keep closing my ticket for a
Question
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Billing
Two accounts?
I have called customer service numerous times and have got nowhere with them. I moved recently and the first person I spoke to set me up with xfinity internet. I already had mobile at my old address with no internet, but got internet at my new address and was told they would transfer my old account
Question
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Customer Service
Hello @user_chishipu, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if differe
Do not wish to cancel
I got a suspicious but apparently legit email from Xfinity this afternoon saying "We received your cancellation request, and we're on it." How can I communicate to you that I never made such a request and NOT to cancel my services over the holiday? I'm posting here because apparently nobody is doing
Question
Thank you for reaching out to us @user_l7i04e! We’d regret seeing you go! Are you noticing the internet drops on multiple device at the same time or is this impacting a specific device? Does the internet drop on certain websites, applications,
Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
Question
bradwallace07 Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Question
user_pu8jog - Hello, and thank you for joining us on the Xfinity Forums! We really appreciate you reaching out with your question, it’s a great one. No extra steps are needed to remove your old plan when you make changes through your Xfinity ac
two different plans on the same account?
I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.
Question
two different plans on the same account?
I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.
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Sign-In and Account Management
Freezing/skipping cable, Freezing internet. Started today.
Located in northern Illinois, having freezing / buffering internet. anyone else having issues. TIA
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Your Home Network
user_vggd4f - Hi there, and thank you so much for sharing your feedback. I completely understand how important it is to stay on top of your billing details. Your Xfinity bill is generated the same date each month, based on when your service started.
Grinch
7:57 P.M., December 24, 2025, You people have the nerve to send out bills. It's Christmas eve! What is wrong with you? You can't figure out how to push a couple of buttons and delay the billing until after the holiday? Shame on you Grinches.
Question
Do not wish to cancel
I got a suspicious but apparently legit email from Xfinity this afternoon saying "We received your cancellation request, and we're on it." How can I communicate to you that I never made such a request and NOT to cancel my services over the holiday? I'm posting here because apparently nobody is doing
Question
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Billing
Having internet/cable issues. Tv is freezing/skipping,internet is freezing. started this morning. I have 2 tv's and both are affected
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Question
Grinch
7:57 P.M., December 24, 2025, You people have the nerve to send out bills. It's Christmas eve! What is wrong with you? You can't figure out how to push a couple of buttons and delay the billing until after the holiday? Shame on you Grinches.
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Billing
@user_shdy7d Adding on to this, check the date on the billing statement. It most likely will be before you canceled your account. 😉
Billed for January after cancelling in December
I spent a long time cancelling my account : [Edited: Personal Information] via the phone number since it is impossible to do online and it was confirmed via phone to be cancelled as of today and yet I received a bill today for services after Dec 27 can you please verify that my account is terminated
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user_9hvntw Is your fire stick currently updated since the others are working with no issues?
XfinityShawn
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6 hours ago
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Issue with xfinity stream app - location and subscription required
When using my new fire stick with xfinity stream app in my house on my home WiFi I am unable to view local channels to - get two different issues 1) location issue 2) subscription required issue. I do not have issues with my other two fire sticks in same house running the xfinity app. I have tried a
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