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Recurrent charge after cancellation
I have a recurrent charge of $5.33 even after cancellation of both internet and mobile line. How to I get my payment back, cancel future payments and delete my card info from your system? I cannot access the account as it is inactive already
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Billing
tog19 Do you get error messages or codes in the Xfinity Stream app?
Xfinity app is HORRIBLE
Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load a
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barbnash I hope your service interruption is resolved soon!
Xfinity Outage showing no updates
I have been in an outage due to severe weather now since 1/25/26 at 605 am. The estimated time of restoration has shown "as soon as possible" the entire time. The status has shown "under investigation the entire time" - however at the bottom under last updated, this has changed constantly about ever
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Peacock Premium offer not showing for this Diamond member.
I'm unable to see a link to the Peacock Premium offer. I am a Diamond member and today upgraded to 1GB Xfinity Internet. Can you help? Thanks.
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Channels and Programming
Good evening @rsdiol, and thank you for reaching out on our Forums today, we appreciate you being a long time valuable customer for over 30-years, that's amazing! Our team will be happy to help review current promotions with you to see how we can hel
Diamond Customer for 30+ years now retired requesting help to lower monthly bill
I have been a Diamond customer for over 30 years. I am retired and need to downgrade my speed to lower my monthly bill. I am looking for the new 5-year price guarantee options
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Devices page
Why do you guys hide the devices page? I can find no logical reason for why you make it so hard to find. No, I am not new to the internet. If you were one of the many bug testing pages you would fail.
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Your Home Network
Xfinity phone bill showing up ever month even though i signed an order with one year of free xfinity mobile
On dec 4th 2025, i signed an order talking with an xfinity associate from loyalty department for an internet package. This order has a promotion of one year of free xfinity mobile after activation and a 100$ virtual mastercard. I qualify for both of these. I did have a phone line with xfinity back i
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Billing
TO SPEAK TO SOMEONE IN THE USA
I HAVE BEEN ON THE PHONE TONIGHT FOR 3HRS AND 25 MINS ,I NEED TO TALK TO A LIVE AGENT IN USA
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Your Home Network
@XfinityVictor Thanks. I've been able to get a ticket opened to generate a work order for the removal on Chat Support.
Pole Removal
Hello! There is an existing utility pole in an easement that is going to be removed to allow for all utilities to be run underground. Electric has already completed their portion and has made their move to the pole at the end of the easement. Comcast/Xfinity needs to do the same prior to the pole be
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Can you add north korea cable
Im stuck in America and only want to watch north korea cable is there any way you can make a channel to play it so I can watch it from here
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Customer Service
I just sent the message as suggested in the reply
Scammed by Black Friday Promotion – Xfinity Refuses to Issue Refund
I want to share my terrible experience with Xfinity so other customers can be aware of what they might be getting into. What Happened: During Black Friday 2025, I was sold Xfinity services with a promise of a special Black Friday deal. The sales team told me to first set up an internet account, then
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Yeah I was going crazy not being able to do normal pretty simple online things. Like word games to hopefully keep my mind, such as it is, as sharp as I can. Not like I stream movies or even a lot of videos on my phone. Data was going over the 1GB any
Xfinity Outage showing no updates
I have been in an outage due to severe weather now since 1/25/26 at 605 am. The estimated time of restoration has shown "as soon as possible" the entire time. The status has shown "under investigation the entire time" - however at the bottom under last updated, this has changed constantly about ever
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Update to the update: the DVR trick just stopped working. Now the picture is pixelated on the DVR, too. I'm so close to Hulu+Live TV and cancelling Xfinity. Out of spite if nothing else. It includes a bunch of stuff for about the same price, so I t
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Hi, user_khwjv5. Thank you for reaching out to us here with help accessing your Peacock Premium. Can you tell me a little bit more about the steps you're taking and where you're running into an issue along with any error code or message you're receiv
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Peacock premium
I cannot access my peacock premium
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