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My understanding of the process is that Google develops the Android operating system. When they have a new version ready, they send it to the various smartphone manufacturers (Samsung, etc.) for testing. Once an update completes testing, the manufact
Samsung S21 FE software update
Samsung has stopped supporting the S21, however, the S21 FE has a different cadence and will continue to be supported until January 2027. The last update I have is from March 21, 2026, but according to Verizon’s website, Samsung has released 3 additional software updates. Can someone from Xfinity pl
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Formal Request to Cancel Xfinity Service
I am requesting cancellation of my Xfinity service effective immediately, 10/12/2026. Please process this request and provide the following information in writing: Confirmation of my service cancellation. The effective cancellation date. Any remaining balance or final charges. Instructions for retur
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Customer Service
It's entirely illegal and they do it anyway. I'm also unable to change my plan - they are charging me $80 for 100mbps (and I own my equipment) and wont change the plan or cancel unless I engage in a call that never ever comes. I am paying a LOYALTY P
California cancel service online
As a California resident, AB 2863 entitles me by law to be able to cancel a service fully online with no obstructions. This cancellation option does not exist online and instead I am always routed to schedule a callback which is only ever available a week from now. This is in violation of my Califor
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@user_ux6he1 @XfinityLinda Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
AI Support Broke My Wifi, now I have no internet and no way to fix it
Basically I was having issues with the wifi switching to "connected with no internet" every 5 minutes, if you tried to restart with the app it would take 30 minutes to "restart" where you would then have to go to the router and unplug it. It would work for another 5 minutes and then do it again. Any
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I have the same issue. For years I’ve been able to access all my Xfinity channels on my IPad via the Stream App/ Around noon today, many channels would not open - just the spinning dots, while other local channels did come up. That then changed and n
trouble with Streaming app
I have the app on my ipad. It has been fine all along until last week. I cant watch what is recorded on the DVR, I cant watch live TV, I cant watch the movies I have previously purchased. The issue is only occurring using the xfinity stream the app on multiple devices under same account (different u
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Unburied Cable Hazard - Over a Month
New customer here. Temporary drop cable was laid over a month ago and I’ve heard nothing about it getting buried. It’s created a hazard/liability for the business property the cable runs over and I’m not going to be surprised if it is ran over by the property owner’s mower as he is growing impatient
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Customer Service
@XfinityMatthew Can you please help me understand how to contact Xfinity Support directly as outlined in your reply? I can no longer find a link to do what is described and would greatly appreciate it if anyone knows how to do this now. Same
Can’t get my cablecard paired with TiVo
My Tivo Edge broke, and I need to pair the cablecard that I have (that worked in the Edge) with my Roamio. I tried pairing with the online site, and it was unable to complete the pairing. I am certain that I entered the right info. I tried calling the support number and have talked to 3 people who d
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@user_7q8uqf @XfinityCarolyn Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Bridge mode Xfinity now service
Unable to activate bridge mode. Unable to access modem turn off Wi-Fi. Unable to change SSID and password. No admin tools available in app. Resetting did not make a difference. I can see the web page 10.0.0.1 admin password and admin SSID password do not work.
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@user_ux4ukn Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Recurring Internet Issue
Hoping someone here can help me get a recurring internet issue routed to the right team. Here's the situation. A technician came out and, after a couple hours of testing, diagnosed the problem as being outside the house. He called maintenance and said the line would be fixed. That night my speeds im
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trouble with Streaming app
I have the app on my ipad. It has been fine all along until last week. I cant watch what is recorded on the DVR, I cant watch live TV, I cant watch the movies I have previously purchased. The issue is only occurring using the xfinity stream the app on multiple devices under same account (different u
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Xfinity Stream Website
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Services
Subject:Account Cancellation RequestHello,I am writing to formally request the cancellation of my Xfinity services. I would like my services to be disconnected on [14 October 2026].Account Details:[Edited: "Personal Information"]Please process this cancellation entirely through this chat or in writi
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How can I get Xfinity to properly adjust my bill?
I have been an Xfinity member for a year and a half and have always received the ~$10 discount for paperless billing and autopay etc. Several months ago, when I moved addresses, this discount was accidentally removed. I have contacted Xfinity Support around 7 times between phone and text asking them
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@vadeltachi @XfinityAngie Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Poor (high) signal levels
What can I do about this on my home network? Signal levels have been increasing over several weeks to the point now where all of the channels are our of spec. Nothing has changed inside my home. There are two splitters in the line. They have been there for over a year and have not been touched since
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user_6aa996 Thank you for reaching out to us! Are you getting any error message, or code when trying to connect the XiOne box?
XfinityMartyR
commented
38 minutes ago
to the conversation:
0
0
XiONE
It will not find a signal
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