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Concern moved here to the Customer Service help section.
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
today's xfinity free movie reward, lord of the ring:fellowship of the ring extended edition, redeemed as theatrical edition instead?
Claimed it and got the regular edition instead, which i already had. Apparently other people had same issue. Anyway for you guys to fix it? Thx
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Thanks for the quick reply, but this is not helpful as navigating through the 'Plan Builder' or 'Manage my account' parts of your website make it essentially impossible to downgrade - the only options available anywhere are '+ADD.' Please advise as
Change to Internet Only Gig Plan
Change to Internet Only Gig Plan I've been a customer since November 2002 and I'm a Diamond member. I'd like to remove TV and Voice from my current plan and keep internet only. Current internet offers appear to be around $60/mo for Gig internet. I have my own Xfinity-compatible modem and use the Xfi
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity reward program
What time do the xfinity rewards are put on reward site I try early in the morning and three hours later one of the rewards are gone such as one example is home depot. It's like this every time . Need exact time would be helpful.
Question
Good afternoon user_e0l7j2. I will be happy to assist you further. I do first have a couple of questions to better understand the situation. Are you currently subscribed to a plan including multiple services with us? If so, when you are looking to mo
$20 NOW TV Package
The main page says $20 for NOW package. When you click on the “get it” the page you are taken to says $155. Where is the $20 package?
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Hmm, that is certainly strange @user_564att! Can you try to go back to our DM and we can further assist with you about the account specifics.
Billing dispute
I switched from a 300mb down load plan with a 1.2tb data cap in late July this year (2026) to a 300mb down plan with unlimited data and a 5 year rate guarantee. I was told that my old plan had been canceled and that the new plan had been transferred to my modem-neither of which was done until a few
Question
Frohteloss Thank you so much for coming back and sharing this update! I’m glad to hear that some real progress has been made, even though the issue isn’t completely resolved yet. It sounds like your continued monitoring really helped, es
Periodic extremely high latency and sometimes complete connection loss. PingPlotter shows problem occurs on very first hop.
Hi all, I'm currently experiencing periodic episodes of extremely high latency and even connection loss. Previously to around two weeks ago, my internet was fairly rock solid, getting no latency and very good speeds. Something happened around two weeks ago where I started to get random episodes of e
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Hey there, @user_dyrkj4, thanks for reaching out through Xfinity Forums regarding your speeds. I definitely understand wanting to know when those faster upload speeds will reach your home, especially when nearby addresses are already seeing them. Net
When will we expect to get the next gen Internet?
In April, they made some network changes to the nodes and other things in our area. I noticed in June several houses around our area were upgraded to 2000/250 service, however we still haven't gotten this update. When will we expect to see that mid split in our area?
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@user_kih1k8, welcome to the Xfinity Forum, I am here to assist you with your question about your billing. Thanks for your recent switch to Xfinity mobile, it is such a great service and hope you are enjoying it! Let me ask,what data plan ar
0 DOLLARS A MONTH FOR 12 MONTHS?
Hi I recently switched to Xfinity Mobile and was under the impression that I would only have to pay for the device. How ever my most recent bill is not reflecting that. Can you help me understand why? [edited: personal information]
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Xfinity reward program
What time do the xfinity rewards are put on reward site I try early in the morning and three hours later one of the rewards are gone such as one example is home depot. It's like this every time . Need exact time would be helpful.
Question
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Customer Service
I reported the issue, but get the below reply. The issue is that "What IP address or subnet is blocked? *" is a required field and I don't have the IP address. I put in 0.0.0.0 and get the below message almost instantaneously. How can I
Gmail Emails to Multiple Comcast Addresses Rejected – 552 5.2.0 Prohibited by Policy
I'm having a recurring email delivery problem with my Gmail account. Until recently, I had no trouble sending emails to Comcast recipients. Suddenly, emails from this account started being rejected by Comcast, and the problem has continued. Here is what I've established: Emails from my Gmail account
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My pleasure @XfinityNasser !
How do I whitelist a URL?
Xfinity is blocking a URL i use for work. Where do i go to whitelist it?
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I haven't gotten anything that would indicate if there is any possible resolution to my problem yet.
Billing dispute
I switched from a 300mb down load plan with a 1.2tb data cap in late July this year (2026) to a 300mb down plan with unlimited data and a 5 year rate guarantee. I was told that my old plan had been canceled and that the new plan had been transferred to my modem-neither of which was done until a few
Question
@user_lz1a3r Thanks for making us aware this order was cancelled via Forums. I would be more than happy to review your account to see what I can do to help get you this device. To be able to discuss account specifics, please send a direct message by
My package wasn’t delivered
My WiFi router was supposed to be delivered today and it was cancelled
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@user_w841tz It depends on the status of the new address and what you're planning on doing with your equipment. If you're using your own and/or planning to use the same equipment we can get you set up for service (assume the self-install is successfu
XfinityBradM
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Transfer wifi
I was wondering how long would it take to transfer my WiFi to a new address
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