Xfinity Community Forum

Hello @user_ptbfde, and thank you for commenting on our Xfinity Forum! We thank you for your loyalty to us and being such a long time member of our Xfinity family! We apologize for the ongoing frustration this has caused, especially given how long yo

XfinityMelinda

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7 hours ago

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Corporate number

Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint

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user_rqcel6. Was the order set up through us? We typically send the equipment through FedEx or UPS. I am not familiar with that other shipping company.

XfinityDilary

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7 hours ago

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

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It is for a new router! I recently bought a new WiFi plan for an apartment I just moved into so was expecting the box to be delivered for self-setup

user_rqcel6

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7 hours ago

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

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Internet

Not working need help

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Your Home Network

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I have a serious problem. I’ve been a loyal customer for 30 years. My phone was cut off to find out my bill was 1800 plus dollars , I had to pay 800 before anyone would talk to me I paid the $800 and was able to talk to someone to find out that someh

user_ptbfde

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7 hours ago

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Corporate number

Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint

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TV Black Screen

We were watching the PBS newshour tonight and suddenly our screen went black. The sound kept playing. I tried: 1. Turning the TV off and then on again 2.Changing stations 3.Diconnecting the TV and reconnecting it None of these efforts got rid of the black screen

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Channels and Programming

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I agree, this is a disgrace. I pay over $200 a month and you guys take away some of the best channel. I will be leaving Comcast now, I am sick of your greedy games

user_f3g49b

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7 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Thanks for trying, user_rqcel6. Is this for an Xfinity Mobile order? We typically use FedEx or UPS.

XfinityDilary

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7 hours ago

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

@kendallsbigtwin Where do I go to sign into my email? If you are a new Comcast customer you won't have a comcast.net email address, only an XfinityID.

Again

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7 hours ago

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Where is my email?

Where do I go to sign into my email?

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I haven’t been able to get through to their customer service but can continue trying!

user_rqcel6

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7 hours ago

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

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@user_8e4v7t Since @XfinityDuron seemed to post at the same time, if I were you I'd go ahead and check with CSA in case it can be revived.

Again

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7 hours ago

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Email account closed

My email account is closed and I cannot access it to get an email to use for something

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Hey @user_pdz6kq, Thank you for visiting our official Xfinity Forums Community support page. Are you experiencing issues activating the Disney+/Hulu streaming bundle? Do you currently subscribe to our Xfinity 1 Gig Internet plan or higher that is req

XfinityDemitrius

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8 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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@XfinityMelinda this issue is still not fixed

user_pdz6kq

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8 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Comcast is clearly taking steps to force people off their email servers to the garbage free Yahoo accounts. If they were providing the premium accounts, fine, whatever, but the fact that they're lying about "a better email experience" by shoving peo

Ebon_w163

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8 hours ago

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thunderbird email issue

this has been an issue for years. see https://forums.xfinity.com/conversations/email/thunderbird-localhost-error/66e9a0adde8d1e3b5f415872 but unfortunately the information there is false. comcast.net emails do use oath2, have sent up one account in thunderbird with no issue, but it's a secondary on

Question

Where you able to get a hold of their customer service at all? @user_rqcel6

XfinityAbby

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8 hours ago

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

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The shipping company was Bringg

user_rqcel6

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8 hours ago

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

Good evening user_s4svfj. I can assure you this is not the experience we want for you. I would be happy to assist you further. I will need some additional information in order to better assist. Please send us a direct chat message with your ful

XfinityJon

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8 hours ago

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Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

Question

@user_b1qg1l Please know we pay programmers to bring you the entertainment you love, and many reasonable offers have been made, but they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing

XfinityCarolyn

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8 hours ago

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Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

Question

@user_83goyr, I will resend you another direct message. If you can, please check your inbox afterward.

XfinityNatalie

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8 hours ago

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Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

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Hello @picnicpt138 thank you for reaching out on our community forum. Your comcast email will be deleted automatically if you do not sign in to it every 9 months. So it will automatically be deleted if you do not sign in to it for that 9 month period

XfinityAbby

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8 hours ago

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Comcast email.

I want to delete my Comcast email.

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