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U

Hello. I’m trying to add another name to my bill for proof of residency. Any assistance would be appreciated.

user_xayx40

 replied 

3 hours ago

 to the conversation: 

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U
Testing Post

Read that I need to make a post before I am able to DM as I do not see the option currently.

Question

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message @user_xayx40.We're happy to help, could y

XfinityQuemekia

 commented 

3 hours ago

 to the conversation: 

0

6

U
Testing Post

Read that I need to make a post before I am able to DM as I do not see the option currently.

Question

U

Testing post to activate DM

user_xayx40

 commented 

3 hours ago

 to the conversation: 

0

0

U
Testing Post

Read that I need to make a post before I am able to DM as I do not see the option currently.

Question

U
Testing Post

Read that I need to make a post before I am able to DM as I do not see the option currently.

Question

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Customer Service

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U
Delay time for home voice

We activated a home line and received a new number from Xfinity. How long will it take to become active?

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Home Phone Service & Equipment

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Thank you for trying @user_znuy9y, I would like to assist you further. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this

XfinityAbby

 replied 

4 hours ago

 to the conversation: 

0

U
Error shows on peacock, “Your xfinity account is already linked to another Peacock account”

My Peacock status shows Activation Required but gives an already linked error.

Question

@user_j1ucrh Thank you for connecting with us about your Streaming app concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

XfinityLinda

 replied 

4 hours ago

 to the conversation: 

0

U
Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

U
Cable tv

Can't get channels. My tv screen is locked on the Welcome, Bienvenido, Bienvenue

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Channels and Programming

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Thank you for letting us know that you only have a modem, and it is in use on the new account, @user_bkk0mb. If your accounts are linked through your User ID, you can check your account at that address to see the equipment that is listed. This link s

XfinityRay

 replied 

4 hours ago

 to the conversation: 

0

U
Requests to return equipment I’m using at my new home

I’m receiving requests to return my equipment. I recently moved and transferred my service to my new residence. I brought my equipment with me as instructed. Service and equipment is working at my new address but I don’t want to be charged for not returning everything. I’ve tried calling multiple cu

Question

Wi-fi Username

How do I change my wi-fi username for the modem not the gateway?

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Your Home Network

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U

I’ve tried everything, some say pick a plan, and others are not subscribed. Do something other than telling me to retry.

user_znuy9y

 replied 

4 hours ago

 to the conversation: 

0

U
Error shows on peacock, “Your xfinity account is already linked to another Peacock account”

My Peacock status shows Activation Required but gives an already linked error.

Question

Thanks for reaching out @user_36vzrp! I can completely understand how frustrating this is, especially when a benefit is advertised as included but the activation process doesn't seem to recognize your subscription. After being with Xfinity for so lon

XfinityAldrik

 replied 

4 hours ago

 to the conversation: 

0

U
ESPN UNLIMITED

On March 6 I received an emais from Xfinity saying ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link] at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from pers

Question

U

@XfinityEva​ the only equipment I have is the router which I’m using at my new address

user_bkk0mb

 replied 

5 hours ago

 to the conversation: 

0

U
Requests to return equipment I’m using at my new home

I’m receiving requests to return my equipment. I recently moved and transferred my service to my new residence. I brought my equipment with me as instructed. Service and equipment is working at my new address but I don’t want to be charged for not returning everything. I’ve tried calling multiple cu

Question

Xfinity Stream App Restarting after ads

When casting to my TV the On demand shows will restart after every ad. If I don't cast it's perfectly fine. I Googled the issue and see somebody else had this issue and year ago and it was never resolved. Making a standalone app like LG has instead of relying on casting from a phone would solve a lo

Question

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Xfinity Stream Website

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user_28dtsa Thank you so much for stopping in for help with splitting your Wifi bands. The steps @EG provided for the Xfinity app would be how we provide access to the diffrent wifi bands. I will be sure to pass along the feedback on how it is set up

XfinityAmandaB

 replied 

5 hours ago

 to the conversation: 

0

U
Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.

In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh

Question

Hello @user_h46cui, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still running into this issue? We aren't seeing anything on our side and there is no issues to watch

XfinityChelseaB

 commented 

5 hours ago

 to the conversation: 

0

1

U
Paramount+ and Showtime through Xfinity

Strange that I can watch a show live on Paramount + with Showtime through Xfinity but can’t get into it via On Demand. I’m specifically talking about The Agency’s new season. I just viewed my bill and am paying for it. Per the previous posts, sounds like I need to cancel through Xfinity and subs thr

Question

Hello user_fn43gf 👋 Thank you for reaching out in our forums. We hate to lose you as a member of the Xfinity Mobile family, but always want to ensure your needs are met as smoothly as possible. For information on how to disconnect your Xfinity Mobil

XfinitySeth

 commented 

5 hours ago

 to the conversation: 

0

0

U
Disconnect mobile phones

No longer want my mobile service on both lines

Question

U
How to reset email password

How do I reset email password

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Email

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U

I’m having issues just like everyone else with The Disney + / Hulu combination through my Xfinity X1 Box with freezing up during the commercial. I just recently added this Disney+, Hulu, ESPN and Peacock package too( separate then the Disney+ Bundle

user_afb46f

 commented 

5 hours ago

 to the conversation: 

0

0

U
Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

Question

U
My Bill got increased

Hi team, Why did my bill increase from $40 to $60? I am really not happy about it.

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Email

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