Xfinity Community Forum

Thank you for sharing your delivery experience, user_ztz3u1! We certainly want that to be a seamless experience for you and for the device to make it to your door as promised. I will report this feedback about what happened on your behalf. I am also

XfinityRay

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2 hours ago

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Poor Delivery Issues by carrier assigned to handle deliveries

I decided on the iPhone 17 upgrade so I ordered the promotion from Xfinity Mobile after purchasing Xfinity Internet service. FedEx is responsible for making sure the phone delivered, requiring the signature of the buyer/customer. The 1st attempt returned as “not available” meaning no one home to sig

Question

Welcome to Xfinity, and congratulations on starting your college journey @DZ24K! I can completely understand why you want to make sure your student discount stays safe and secure while you update your contact information. The short answer is no, upd

XfinityQuemekia

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2 hours ago

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Need to Replace Temporary Google Voice Number Without Affecting Student Discount

Hello Xfinity Support, I recently activated a new Xfinity Internet account through the college student offer. During account setup, I used a Google Voice number because I did not yet have a permanent U.S. mobile number. My account is now active, and my college student discount/promotional pricing ha

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Really Frustrating experience.

Hello, I have been having a really difficult time over the past few months as an Xfinity customer and have tried to seek support in store and online through the chat and have not gotten anywhere. I have detailed the events below. April 18: I visited my local Xfinity store in center city philadelphia

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Devices

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Poor Delivery Issues by carrier assigned to handle deliveries

I decided on the iPhone 17 upgrade so I ordered the promotion from Xfinity Mobile after purchasing Xfinity Internet service. FedEx is responsible for making sure the phone delivered, requiring the signature of the buyer/customer. The 1st attempt returned as “not available” meaning no one home to sig

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Customer Service

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Still haven't heard anything from these guys... Par for the course.

user_ioschh

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3 hours ago

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Terrible service!

I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th

Question

To change the email address linked to your Peacock account, start by visiting peacocktv.com/account on a web browser. Next, navigate to the Settings tab and select the option to Update Email. From there, simply follow the remaining on-screen instruct

XfinityQuemekia

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3 hours ago

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Wrong email activated

My name is [Edited: "Personal Information"] and accidentally activated the wrong peacock account how do I switch my email to fix it?

Question

Hello @user_7vybgt! Thank you for reaching out on our Xfinity Community Forum! Based on the information available in our support resources, NOW TV does include local channels as part of the service, along with more than 270 live channels and on-deman

XfinityMelinda

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3 hours ago

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Options for local or network stations on NOW TV

I asked specifically if I would have access to local stations on NOW TV and was told by 2 representatives that I would. I understand that’s not true from what I’ve read. Can anyone recommend options for accessing network and local stations?

Question

Same is happening to me. It either just freezes and sits there or occasionally I’ll get a message saying that something went wrong. It’s so frustrating.

Redgekr

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3 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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@XfinityQuemekia I want to change the email completely without messing up the subscription the account previously had

user_n0bjtt

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3 hours ago

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Wrong email activated

My name is [Edited: "Personal Information"] and accidentally activated the wrong peacock account how do I switch my email to fix it?

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Need to Replace Temporary Google Voice Number Without Affecting Student Discount

Hello Xfinity Support, I recently activated a new Xfinity Internet account through the college student offer. During account setup, I used a Google Voice number because I did not yet have a permanent U.S. mobile number. My account is now active, and my college student discount/promotional pricing ha

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Sign-In and Account Management

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Thanks for taking the time to reach out to our Xfinity Community Forum @user_n0bjtt! I want to make sure I am understanding everything correctly. Are you having trouble signing in to Peacock after completing your activation, or are you just trying to

XfinityQuemekia

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3 hours ago

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Wrong email activated

My name is [Edited: "Personal Information"] and accidentally activated the wrong peacock account how do I switch my email to fix it?

Question

Hello @user_e18qxp have you also checked to make sure all the settings are correct for access to a third party email app? I have attached a link here with some directions Turn your access to third-party email apps

XfinityAbby

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3 hours ago

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Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em

Question

Hello @user_pefx1n and thank you for reaching out on our Xfinity Community forums. We'd be happy to take a look at this for you to review your account, and any recent changes that were made to it for you. To get started, please send

XfinityCliff

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3 hours ago

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Request for Executive Review – Unannounced Internet Plan Change and Billing Issue

Dear Executive Customer Relations, I am requesting your assistance because I have been unable to resolve an issue through Xfinity customer service or a supervisor. I originally signed up for 120 Mbps internet service for $100 per month. After approximately six months to one year, my monthly rate was

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Wrong email activated

My name is [Edited: "Personal Information"] and accidentally activated the wrong peacock account how do I switch my email to fix it?

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Customer Service

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Thank you, let's take a look at what type of ticket was opened for you, the status of the ticket and we can provide the next steps as well. We work with different teams on your behalf if needed. Can you please send us a direct message with your full

XfinityEva

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3 hours ago

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FedEx lost my trade in phone and Xfinity is trying to charge me bc they don't want to file a claim with FedEx

I have several open tickets, I have 3 way called FedEx and Assurant about where my phone is at. Xfinity has completely disregarded my problems. Now they tried to charge my card $500 for no reason. I need corporate to call me and either give me top dollar for my trade in or send me my phone back. It

Question

Intermittent sound

No sound when tv first comes on. Need to reset box and it comes on. Happens repeatedly after not having on for a few days

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X1

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Zod2424 My team would like to look closer into this our end today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support". As you type

XfinityShawn

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3 hours ago

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ESPN Unlimited won't work despite being actived

I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par

Question

clddleddle This isn't the experience we want you or any customer to have, and my team can help. Did you at least get a technician scheduled when you spoke with the representatives?

XfinityShawn

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3 hours ago

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Wifi literally doesn't work

I have chatted with 3 different representatives about my WiFi constantly going out for several hours. One agent told me he fixed the problem and I would never have to deal with it again. He lied, and it's happening even more frequently now. I HATE this company and am cancelling as soon as I move.

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Request for Executive Review – Unannounced Internet Plan Change and Billing Issue

Dear Executive Customer Relations, I am requesting your assistance because I have been unable to resolve an issue through Xfinity customer service or a supervisor. I originally signed up for 120 Mbps internet service for $100 per month. After approximately six months to one year, my monthly rate was

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Customer Service

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Options for local or network stations on NOW TV

I asked specifically if I would have access to local stations on NOW TV and was told by 2 representatives that I would. I understand that’s not true from what I’ve read. Can anyone recommend options for accessing network and local stations?

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Accessibility

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