Xfinity Community Forum

@user_b6bzjv I'm sorry to hear you're looking to cancel your services with us. We would hate to lose you as a customer. Is there a particular reason why you'd like to disconnect your account? Is there anything I can do to help change your mind?

XfinityRaul

commented

29 minutes ago

to the conversation:

0

2

U

Cancel Subscription

Hello, I would like to cancel my Xfinity internet service. I want the cancellation processed as soon as possible. Please confirm my cancellation date, any final charges, and how to return my equipment. I would prefer to complete this online without a phone call. Thank you. Please email me to let me

Question

It started at the same time OFDM Downstream channel 194 went from locked to Channel 0 unlocked... I am only getting 100 to 400 mbps when I was getting 900 to 1,100 mbps before. I pay for a 1 gig service!

user_p6a178

replied

36 minutes ago

to the conversation:

0

Started Unicast Maintenance Ranging - No Response received - T3 time-out (like so many others)

This problem seems to be more common than we know! This problem started a couple of months ago. I am kind of nerdy and check my Netgear CAX80 logs EVERYDAY! Like I said, this started a couple of months ago, but something else started a couple of months ago as well. Channel 194 is now Channel 0 and i

Question

U

Cancel Subscription

Hello, I would like to cancel my Xfinity internet service. I want the cancellation processed as soon as possible. Please confirm my cancellation date, any final charges, and how to return my equipment. I would prefer to complete this online without a phone call. Thank you. Please email me to let me

Question

•

Customer Service

6

1

0

U

XiONE

It will not find a signal

Question

•

Xfinity Stream Website

2

0

Internet

I would like to pay my internet bill but it keeps going to my closed mobil account

Question

•

Billing

3

1

0

Hey there, user_5rrqqw! Thanks for posting on our XFINITY Community forum about your blacklisted phone issue. I can understand where your frustration is coming from after the extended journey you went through. Rest assured, you have reached the right

XfinityNatalie

commented

58 minutes ago

to the conversation:

0

U

Trade In value is not what I agreed to

Ordered 2 phones with a $662 trade in promised on 8/18/26. One phone arrived on 8/20 and was activated and trade in phone was accepted with the $662 value. Second phone was deemed recovery not likely on 8/29. I requested Xfinity to replace lost phone several times but received a credit for lost phon

Question

Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon

XfinityDemetrise

replied

1 hour ago

to the conversation:

0

K

Verify Contact Information

I am in the process of updating our account information and when I go to setup a new auto pay method, I am getting an error that my contact information needs to be verified. I just changed the mobile number on the account to a new number so maybe this is why I am getting the error.

Question

Good afternoon user_m4mnou. I will be happy to look into this further for you. I will need some additional information in order to proceed. Please send us a direct chat message with your full name and complete service address to “Xfini

XfinityJon

commented

1 hour ago

to the conversation:

0

U

Issues with Recently Installed Underground Cable

We recently had a new Xfinity underground service cable installed at our home. The cable was routed diagonally across the middle of our backyard and buried very shallowly (approximately 2–4 inches below the soil surface). We encountered the cable while doing ordinary landscaping by hand and had to s

Question

K

I also get this error when i try to add a personal email address

Kellynarantic

replied

1 hour ago

to the conversation:

0

K

Verify Contact Information

I am in the process of updating our account information and when I go to setup a new auto pay method, I am getting an error that my contact information needs to be verified. I just changed the mobile number on the account to a new number so maybe this is why I am getting the error.

Question

K

I have a verified mobile number added. this is the screen i get when i click to setup auto pay

Kellynarantic

replied

1 hour ago

to the conversation:

0

K

Verify Contact Information

I am in the process of updating our account information and when I go to setup a new auto pay method, I am getting an error that my contact information needs to be verified. I just changed the mobile number on the account to a new number so maybe this is why I am getting the error.

Question

Hey @user_6f4emq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach regarding your phone number. I would be more than happy to offer my assistance looking into this further

XfinityJanelle

commented

1 hour ago

to the conversation:

0

U

New phone number

Need to change my number on xfinity app

Question

user_bjuftf Sounds like you had a 12 month promotion that rolling off. Were you looking into new offers to see what we have for you? You can always see on page 3 of any billing statement the breakdown of the billing which will list any promotions you

XfinityEricB

replied

1 hour ago

to the conversation:

0

Increased bill

Hi, I noticed my internet bill will increase after October. Can you review my account and let me know if there are any promotions or retention offers so I can stay with Xfinity and I also see that new Xfinity customers are always on benefit side getting 5 year lock in price of just $40? Thanks for y

Question

U

I am receiving what looks to be fraudulent text messages posing to be from comcast

I am getting text messages on my phone from a firm Harris and Harris saying they are trying to collect 212.76 on a debt I have for comcast equipment. Is this fraud? My account has no charges and no notices. Again the messages are all text message to my phone

Question

•

Your Home Network

4

0

@Kellynarantic It seems that the error you're encountering is due to the need to verify your new contact information. When setting up a new autopay method, you must confirm your identity by entering a six-digit code sent to your trusted contact metho

XfinityDemetrise

replied

1 hour ago

to the conversation:

0

K

Verify Contact Information

I am in the process of updating our account information and when I go to setup a new auto pay method, I am getting an error that my contact information needs to be verified. I just changed the mobile number on the account to a new number so maybe this is why I am getting the error.

Question

Good afternoon user_tg17o2 I can certainly understand the frustration if you have ongoing billing concerns. You have reached the right team. I will be more than happy to look into this further for you. Please send us a direct chat message with you

XfinityJon

commented

1 hour ago

to the conversation:

0

U

Billing missed up

This has been going on with my account for 6 months no one has been able to correct it. I moved and had my service transferred from one house to a new house. Some how I got two accounts in my name same address. They cant find my mobile account. This is so frustrating 😤. Talking to robots AI on the

Question

U

Coax cord

I don’t have an outlet for a coax outlet and I’m not sure what to do

Question

•

Your Home Network

4

0

U

A $30 jump after 12 months at $55.90 starting from the November bill? Not sure any reasons and no any notice for this increase.

user_bjuftf

replied

1 hour ago

to the conversation:

0

Increased bill

Hi, I noticed my internet bill will increase after October. Can you review my account and let me know if there are any promotions or retention offers so I can stay with Xfinity and I also see that new Xfinity customers are always on benefit side getting 5 year lock in price of just $40? Thanks for y

Question

U

Issues with Recently Installed Underground Cable

We recently had a new Xfinity underground service cable installed at our home. The cable was routed diagonally across the middle of our backyard and buried very shallowly (approximately 2–4 inches below the soil surface). We encountered the cable while doing ordinary landscaping by hand and had to s

Question

•

Customer Service

7

1

0

U

Billing missed up

This has been going on with my account for 6 months no one has been able to correct it. I moved and had my service transferred from one house to a new house. Some how I got two accounts in my name same address. They cant find my mobile account. This is so frustrating 😤. Talking to robots AI on the

Question

•

Sign-In and Account Management

5

1

0

K

@XfinityRaul Primary account

Kellynarantic

replied

2 hours ago

to the conversation:

0

K

Verify Contact Information

I am in the process of updating our account information and when I go to setup a new auto pay method, I am getting an error that my contact information needs to be verified. I just changed the mobile number on the account to a new number so maybe this is why I am getting the error.

Question