Xfinity Community Forum

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I have sent a direct message to Xfinity Support with my information

user_fmuonc

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55 minutes ago

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Refund on overpayment

I overpaid on the account and was told two different expected days to receive the funds back to my bank account. Was first told immediately, then told 5 business days and last 14 days. It was an sufficient amount and know it does not take 5 business days. The representative explicity told me the fir

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xfinity app

I was online chatting with somebody and we got disconnected. I am trying to logon to the Xfinity App. I am not on a VPN, I am using my correct loggin information. The person on the chat told me to delete the app and try again which I did and then we got disconnected. I can't get back to that person

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Your Home Network

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I am sorry to hear you are having trouble paying your bill. @user_go49wd are you using the Xfinity customer portal on the web or the Xfinity app? What is the exact error message you are seeing

XfinityJoe

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1 hour ago

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Can't pay my bill

I try to log on to pay my bill and it says error

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@steelman220 Thanks for reaching out. We apologize for any connection issues you’re experiencing. What troubleshooting steps have you tried so far, such as rebooting your modem, replacing the coax cable, or using the Xfinity app during the issu

XfinityOrlandoM

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1 hour ago

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I'm experiencing intermittent packet loss and latency spikes on my Internet connection

I'm experiencing intermittent packet loss and latency spikes on my Internet connection. It happens roughly every 10-20 minutes and causes high network jitter while gaming. I've tested with my PC connected directly by Ethernet to the Xfinity gateway, so my third-party router is completely bypassed. D

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I'm experiencing intermittent packet loss and latency spikes on my Internet connection. It happens roughly every 10-20 minutes and causes high network jitter while gaming. I've tested with my PC connected directly by Ethernet to the Xfinity gateway,

steelman220

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1 hour ago

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I'm experiencing intermittent packet loss and latency spikes on my Internet connection

I'm experiencing intermittent packet loss and latency spikes on my Internet connection. It happens roughly every 10-20 minutes and causes high network jitter while gaming. I've tested with my PC connected directly by Ethernet to the Xfinity gateway, so my third-party router is completely bypassed. D

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sunset7242 Hi there! Our team is happy to look into this for you. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Cl

XfinityAirelle

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1 hour ago

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Billing

I’m really frustrated because I confirmed with three different Xfinity representatives that my bill would be around $40.90, but I was just charged about $80.90 today. I specifically contacted Xfinity multiple times to make sure the amount was correct, and each representative confirmed the lower amou

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Billing

I’m really frustrated because I confirmed with three different Xfinity representatives that my bill would be around $40.90, but I was just charged about $80.90 today. I specifically contacted Xfinity multiple times to make sure the amount was correct, and each representative confirmed the lower amou

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Billing

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Can't pay my bill

I try to log on to pay my bill and it says error

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Billing

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Hi there! We’re sorry to hear you’ve been having trouble getting the service canceled and are still seeing charges. Our team would be happy to take a closer look at the account, review the cancellation history and billing, and help determ

XfinityAirelle

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1 hour ago

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Canceled account but still active

Hello, I canceled my account on August 22nd however online the account is showing as active and still being billed.

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Hello @user_z4bc1j, thank you for taking the time to leave a post. Sorry to hear about the situation you're facing. I can certainly understand how stressful and urgent this must be, especially when you work from home and your internet service i

XfinityMarshante

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1 hour ago

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Hello I work from home and it is very bad for me right now my boss doesn't understand

I'm needing to get to work today How long will this be I work from home Can you please tell me how long this will be My boss does not understand why I'm not Working I need my job please let me know

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Glad to hear it has been taken care of. Let us know if you have any additional questions. But for now enjoy the rest of your day and thanks again for keeping us updated.

XfinityMatthew

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1 hour ago

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Resolution of final billing

I had a Comcast account for Internet service from 2008 - 2025 for our property at [Edited: "Personal Information"]. I cancelled it in 2005 as our property was uninhabitable after Hurricane Helene. When we were able to move back in in January 2026, I called Comcast and purchased Internet service agai

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Thank you so much for taking the time to reach out to us here @user_6knbb4! I am very sorry to hear about the experience with your TV, it certainly is not we want for our customers at all. I would be more than happy to look the account with you fully

XfinityAdrienne

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1 hour ago

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Pixels all over my screen

I've unplugged box..checked cable connection..cant watch anything without pixelating

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I need to get my erroneously blacklisted phone unlocked.

My phone was erroneously blacklisted while I was traveling in Canada last week . I have contacted Xfinity many times about this. The all first level support reps have been very courteous, and all have wanted to solve our problem, but lack the tools to fix this. When they escalate the inquiry to high

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Devices

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user_l52kie Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the unexpected increase and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if

XfinityBenjaminM

commented

1 hour ago

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Price Increase

Dear Xfinity, A year ago Xfinity advertised no price increase for 5 years for internet service. That was the deal I signed up for. Last month my bill increase by $50 from $67.17 to $117.17. I would like my bill to go back to $67.17 that was advertised. Thank you

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Hello @user_fdm8vk Thanks for reaching out. If you are setup on autopay and don't want it to draft a payment I'd recommend disabling that temporarily. But we can certainly look into the account and missed appointment to find out what is going on. Ple

XfinityMatthew

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1 hour ago

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Upcoming automatic payment- not authorized

I do not authorize the upcoming automatic payment.The service still does not work in the bedroom.I had an appointment for a technician to show up,, I took time off from work and lost wages!He never showed up! I was promised a call from a supervisor-- never happened! You are not authorized to take an

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Frequent Outtage

I’m honestly getting tired of Xfinity internet frequent outtage here it’s almost every week and this is affecting my work productivity being a WFH, what’s really going on? have had to go seat and work at a starbucks every other week! this is crazy

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Your Home Network

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Price Increase

Dear Xfinity, A year ago Xfinity advertised no price increase for 5 years for internet service. That was the deal I signed up for. Last month my bill increase by $50 from $67.17 to $117.17. I would like my bill to go back to $67.17 that was advertised. Thank you

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Billing

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me too. and sending a DM is not a solution xfinity. There needs to be a way to cancel. The chat bot doesn't work. I spoke to Xfinity for 2 hours last week and they assured me that my account was absolutely cancelled and I would not be billed. I am st

user_g97buq

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1 hour ago

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Canceled account but still active

Hello, I canceled my account on August 22nd however online the account is showing as active and still being billed.

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Hello, @user_u78k0k thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and would definitely like to investigate the Smart Resume feature not working if you're still experiencing issues. Reviewing the post I

XfinityJustinC

commented

1 hour ago

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My smart resume stopped working. How do I report this to Xfinity?

The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?

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If there is a connector that joins the street cable to your house cable that has a ground wire attached, disconnect the house end for a minute. Then reconnect. See if that helps.

user_315y8q

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1 hour ago

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Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

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