Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (511.1K)
Auto Pay Issues
I've had auto payment setup from my savings account via account # and routing # since day 1 to get my auto payment discount. My first auto payment went through with no issues. The last 4 auto payments were denied and removed. I reached out to Xfinity the past 3 times to sort it out, and it's been us
Question
•
Your Home Network
WiFi Calling
I am a new customer with a "xFi Gateway (modem + router)" at my home We live in the country and need wifi calling to be able to sent and receive phone calls (Cell service is very bad in this neighborhood) The wifi calling does not work all the time - the calls go straight to voicemail Like I said it
Question
•
Your Home Network
Xfinity stream app freezes every night at 9:04 pm on my Samsung TV and also periodically at other times.
We had an Xfinity technician come and he checked out all our connections about 6 months ago and it still occurred the day he left and continues on to today. (He did not seem to target in on that only the Xfintity Stream App was freezing. I deleted the app and restalled it. Other apps (e.g., Netflix,
Question
•
Xfinity Stream Website
That is strange. When I just typed it in the site came up. I'm glad, in the end, your favorites were restored. Let's hope Comcast has permanently fixed this issue. It was a pain in the neck to fix.
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
Question
Change due date
PLEASE change my monthly due date from the 10th of each month to the 20th of each month. Paul [Edited: "Personal Information"] [Edited: "Personal Information"] [Edited: "Personal Information"]
Question
•
Billing
Texts won't send
Me and my husband cannot text anyone else on xfinity network, including each other. My texts are simply not going through. We've restarted our phones dozens of times and upgraded one of our phones
Question
•
Devices
user_wswfgc Will all those other apps working fine that does seem pretty strange the ones above are having issues. Seems like your TX box is not getting a good signal. How far away from your modem is the XUMO box?
Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.
Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.
Question
5 months of interrupted service with no resolution
Good afternoon. My name is [Edited: "Personal Information"] and I have been a customer for probably 30+ years (26 at this address). For the past 5 months I have not been able to watch a sporting event, movie or show without having to restart my modem or refresh my cable box multiple times. Some days
Question
•
Customer Service
@user_47y6r5 Thank you for reaching out. I’m sorry for the inconvenience you’re experiencing with your internet connection. Appointment availability depends on technician schedules and staffing, so if a technician is needed, we’ll o
Urgent: [Edited]
To Whom It May Concern,I am writing to formally log a complaint regarding my new Xfinity service, activated on the 11th. Out of the past week, the internet has only functionalized for two days.I work from home, and this total lack of reliability is directly impacting my employment. When I called you
Question
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Justin and his leaders. Thank you for choosing Xfinity!
Outstanding Customer Service
I want to submit feedback on excellent customer service I received from Justin in the Derby Connecticut store. Took time with me and my lovely mother getting her set up on her new plan., walked us through every option and helped us best to select option Justin was very patient thorough and understan
Question
Strangely, we disconnected the xumo box from the tv and unplugged it from power, and Netflix worked but the other apps mentioned before did not.
Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.
Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.
Question
Yes, Hulu, Disney, Peacock and Paramount, prime - they all work fine.
Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.
Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.
Question
Same exact problem with a Samsung S25 Ultra...on the phone with customer service right now
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
Question
The one thing I like about Yahoo is that I can get complete ads gone and never have to see them again. It is nice to have a clean mailbox.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
I restarted the DVR and the favorites came back. You'd think they (Comcast) would have notified us!!
Favorite channels disappeared
As of last night, I lost all my favorite channels on my Xfinity cable box for my TV. My favorite channels still appear on my Xfinity stream on my iPhone and Roku, but they're all gone in my Xfinity cable box. I've tried doing a restart. I've also rebooted my modem. Nothing helps. Please fix that iss
Question
Discrepancy with Trade-In Promotional Credit After Order Re-entry
I recently upgraded my phone through in-store pickup after my original online order got canceled by the system. Hoping someone can help me sort out a promotion mix-up. On my original order, the checkout summary correctly showed a total credit of about $935 ($25.97/mo over 36 months), combining the p
Question
•
Devices
FYI for anyone interested. Tried a few things nothing worked. Went to Xfinity and rented their gateway. Surprise I am now receiving Full MBPS download. Either NETGEAR equipment is no good or Xfinity is blocking modem/router signal so performance is s
Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router
Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t
Question
Lkpolo Hello there! Thank you so much for reaching our to our Xfinity Support Team over our Forums. Our team is here happy for the chance to work together and look into network speeds. Are you still having issues? If so we are here to help and make y
Download speeds?
ive been trying to update one of our Apple Watches for 30 minutes. I think this is an update from a few days ago that never downloaded. Is there a network issue in my area? Also, on our XFINITY app the app shows that my husband has two iPhones. Not correct. Sometimes that app shows ghosts ( a device
Question
Good morning @user_mnx0f7 I can only imagine the frustration you are feeling. You have clearly invested a lot of time and energy on this. You have come to the right place for help. Please send us a DM with your full name and address to Xfinity
XfinityJoe
commented
59 minutes ago
to the conversation:
0
0
5 months of interrupted service with no resolution
Good afternoon. My name is [Edited: "Personal Information"] and I have been a customer for probably 30+ years (26 at this address). For the past 5 months I have not been able to watch a sporting event, movie or show without having to restart my modem or refresh my cable box multiple times. Some days
Question