Xfinity Community Forum

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No, I do not have a ticket number yet because your phone and chat agents did not open one when they made this agreement with me in a chat on monday May 11th. I paid Comcast directly yesterday, May 14, based entirely on the written contractual promise

user_bs8ml2

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6 hours ago

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Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement

I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast

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I need to cancel the Internet service. I am moving out of state.

user_hz5q7t

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6 hours ago

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Cancel

Cancel all Xfinity and refund me my last payment. You guys are making it very hard to cancel which is unfair as a consumer. I tried to cancel last week and then you guys scheduled a call back with me today which is monday. I never got a call back in between those times our payment went through. That

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Good evening user_aj85yx 👋 I appreciate you stopping by for help with your new X1 box setup, and you're in the right place for help! We definitely don't want you to be held up for enjoying your TV service, so we'll get you running asap 👍Up to this

XfinitySeth

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6 hours ago

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New TV box installation

Message on TV is let’s try that again. Sorry we ran into a problem. It looks like you come from an unknown source

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Fixed Income Senior Bill Spiked HOW

Asap why did my mobile bill plan jump from 21.00 Monthly to now owing over 1, 000$ ? The phone is paid for. On fixed income what did I inadvertently sign up for. I can't afford to pay thus bill.I need explanation/ help, asap

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Plan

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@user_yhoam4 I am an Xfinity customer and want to know how to enter a underlined address in my Xfinity Address Book. Help me please I don't know where to go for help with this. Have you tried clicking on it and see what happens?

Again

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6 hours ago

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How to enter a underlined email address

I am an Xfinity customer and want to know how to enter a underlined address in my Xfinity Address Book. Help me please I don't know where to go for help with this.

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New TV box installation

Message on TV is let’s try that again. Sorry we ran into a problem. It looks like you come from an unknown source

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Customer Service

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@user_8f44xh I can't open my Comcast.net email after traveling abroad. It requests IMAP password If you're using a third party email app, you should try logging in to webmail.

Again

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6 hours ago

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Open email

I can't open my Comcast.net email after traveling abroad. It requests IMAP password

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@user_8ngil0 I need to retrieve my emails How are you trying to get your emails? Are you using webmail? Are you using a third party email app like Outlook, Thunderbird, Apple/Mac mail? Are you getting any error messages and if so what are

Again

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6 hours ago

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I can’t login to my Comcast email

I need to retrieve my emails

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@user_dfwq1n Warning do not go to Yahoo mail it [Edited: Language"] and there is no way to go back And at the moment, migration is optional.

Again

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6 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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@user_5b0fd4 Yes I have one more question. Are you ever getting back the NFL network or NFL red zone? If not I am looking at direct tv. Comcast is in negotiations with the NFL Network and Redzone. As soon as they've come to terms about how much C

Again

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6 hours ago

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comcast.net email

want to log into my comcast.net email

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@user_Joel Yes, it helps train the filters. You are taking a spam email and you think you're reporting it, but you're sending that spam as if it came from you. You need to send it to Comcast.

Again

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6 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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Thank you for sharing such detailed troubleshooting steps @user_wg2q89! Are you using a Xfinity gateway or your own personal modem/router? Have you tried splitting your bands into separate names? I've seen this solve the issue for a few customers, a

XfinityQuemekia

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6 hours ago

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Slow speed on Linux laptop

I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un

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Hello @user_f6356e, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. When did this start not showing up? Are you still missing the channel?

XfinityChelseaB

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6 hours ago

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channel missing

i watch channel 103 every night. it's missing from the guide. it skips from channel 89 to 104. Morning happens when i type in 103 manually

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@XfinitySean great - i just sent you/customer support a DM with the info. About how long might this take to resolve? You will see on my account each month i make several payments with different visa cards.

user_y77sk8

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6 hours ago

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You'll need to make a payment in person???

Hi I am having an issue making a payment online. I pay most of it with my monthly auto-pay but often times make smaller payments throughout the month to offset the larger cost. Now I can no longer make a payment online saying I must go in person. Can we get this resolved? Thanks,

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I can’t login to my Comcast email

I need to retrieve my emails

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Email

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I see. In that case, we'll need to take a closer look to see if something is sticking on the account. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! Here are detailed st

XfinitySean

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6 hours ago

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You'll need to make a payment in person???

Hi I am having an issue making a payment online. I pay most of it with my monthly auto-pay but often times make smaller payments throughout the month to offset the larger cost. Now I can no longer make a payment online saying I must go in person. Can we get this resolved? Thanks,

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@XfinitySean fyi - Hello user_35vbhg, thanks for reaching out to us for help with the error you are seeing with making a payment online. I'm sorry you are having trouble with that processing. I love the convenience of paying online and more so

user_y77sk8

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6 hours ago

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U

You'll need to make a payment in person???

Hi I am having an issue making a payment online. I pay most of it with my monthly auto-pay but often times make smaller payments throughout the month to offset the larger cost. Now I can no longer make a payment online saying I must go in person. Can we get this resolved? Thanks,

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@XfinitySean i tried incognito mode - and tried clearing the cache - same issue with the not being able to pay online and must go to the store. i have phoned already as well and the support team tried to find a way to make a payment but they are als

user_y77sk8

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6 hours ago

to the conversation:

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U

You'll need to make a payment in person???

Hi I am having an issue making a payment online. I pay most of it with my monthly auto-pay but often times make smaller payments throughout the month to offset the larger cost. Now I can no longer make a payment online saying I must go in person. Can we get this resolved? Thanks,

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@XfinitySean that is the message i am receiving. to be clear - over the past year (maybe 2) i have been making payments using visa cards. they have always gone through and payments range from $20-$100. I am confused as to why my account now will not

user_y77sk8

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6 hours ago

to the conversation:

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You'll need to make a payment in person???

Hi I am having an issue making a payment online. I pay most of it with my monthly auto-pay but often times make smaller payments throughout the month to offset the larger cost. Now I can no longer make a payment online saying I must go in person. Can we get this resolved? Thanks,

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Thanks for clarifying! If you haven't already, can you try clearing the cache and cookies in your browser or try using incognito mode before accessing the payment site again?

XfinitySean

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7 hours ago

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You'll need to make a payment in person???

Hi I am having an issue making a payment online. I pay most of it with my monthly auto-pay but often times make smaller payments throughout the month to offset the larger cost. Now I can no longer make a payment online saying I must go in person. Can we get this resolved? Thanks,

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