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I also successfully redeemed this movie and it never showed up on my account.
Never received my Lord of the Rings extended edition from Xfinity rewards
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to
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Can't sign into new Peacock account after moving
I moved recently and instead of moving services to my new address, the person at the xfinity store just created a new account for me. I'm trying to login to my new Peacock account however it just keeps going back to my old account. Can someone please fix this? My old address is: 12135 SW Nadina Cour
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Sign-In and Account Management
I'm also running into this issue. "100Mbps Plan Download speeds: up to 2000 Mbps Upload speeds: up to 250 Mbps" Measured speed via fast.com, ~230 Mbps down, ~45 Mbps up. Running Cat 6e from my Nighthawk router, my equipment shouldn'
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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Xfinity XB7-T, and I am testing it with a MacBook Pro M4 Pro capable of 10GB/sec. Thanks,
speed is half of what I am paying for
I have been paying for 2GB/sec for years, and it never tests above 1GB. Usually 840-920mb. Why? Why pay for something I don't get?
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Hi there @user_1o242s, let us know if you’ve had a chance to check out the links provided by @EG. If you're still having issues, we'll be happy to help.
Home internet is down
I got home late tonight and my modem is blinking green— I did a reset and it still is doing this
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Hello @user_wzh3kg! Thank you for reaching out on our Community Forum. We understand you're having the electrical mast relocated and need the Xfinity cable currently attached to the old mast moved as well. You've come to the right place for assistanc
Making an appointment to move exterior wiring
Out electrical box and mast is moving to not go over a new hot tub. The cable line is on the old mast and needs to move to the new mast. How do I make an appointment for this? I tried to do it on the app but could not get xfinity assistant to understand what I was saying or give me a representative
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2Gb Internet tier - DL speed capped at 40Mbps
Within the last few days, I have noticed that my download speed has been severly diminished, peaking at only 40mbps. I am on the 2gbps plan and until a few days ago, would routinely get download speeds in the 700-800 Mbps range. When I went to my account and clicked on manage your plan, I noticed th
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Your Home Network
Hate xfinity
Nothing is ever easy. I am trying to activate my new TV box and it is stuck in an endless loop for 3 days of asking me if I want to use voice guidance. All the tips and tricks have been done and still not working. It is impossible to get a hold of someone
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X1
Thank you for clarifying that the issue is only occurring over WiFi. That definitely helps us narrow things down. Since your wired connection is not experiencing the same latency spikes, we'd like to focus on the wireless connection. Do you notice th
Persistent packet loss and latency spike on nodes
I recently set up my internet connection in the Bellevue/Factoria area and is currently experiencing persistent micro-stutters, packet loss, and sudden latency spikes while gaming that make it unplayable.I have fully ruled out my local home network equipment. A pathping test shows 0% packet loss at
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Hello user_c0xkww, thank you for taking the time to post here in our Xfinity Community forum, we appreciate you and your time. I am sad to hear about your expriences and frustrations, and would like to try to assist if we can. Please send us a
Customer NO SERVICE!!!
Ordered two phones, October 8. One received and the other not received. Empty FedEx box on October 17. Nearly 22 hours of phone calls, spoken to 12 different representatives, visited Xfinity retail store at their direction four times, and have tried to get Xfinity to correct a change so-called suppo
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Bill
I am a senior and my father is a senior why has my bill gone from 50 to 80 dollars
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Customer Service
user_h2oman When you called in, did a representative create any kind of ticket or work order for this?
Underground cable install?
Hi there, Was having landscaping done and they cut the line coming into the house. Yes it was all marked. Xfinity came out and did a temporary fix with the intention of laying a new line from the street and burying it. Had the yard marked/flagged within 5 days. That was 6 weeks ago and I can't get a
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Hello @user_qszhma! Thank you for reaching out to us on our Community Forum. We understand how concerning it can be to receive an email about an order you don’t recognize. If you’re unfamiliar with the order, we recommend not clicking an
Get an email, can't read.It says the email something , but I didn't order anything
Got an email, can't read.It says I ordered something and then it says something about twenty days , I wanna know what they're talking about , cause I didn't order anything
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I am using the xb8 provided by xfinity and the latency spikes/packet loss only happens on WiFi. I think it has something to do with the router’s handshake with my WiFi card because the latencies are rhythmic (~10 second intervals) but I couldn’t figu
Persistent packet loss and latency spike on nodes
I recently set up my internet connection in the Bellevue/Factoria area and is currently experiencing persistent micro-stutters, packet loss, and sudden latency spikes while gaming that make it unplayable.I have fully ruled out my local home network equipment. A pathping test shows 0% packet loss at
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user_plip0y Thank you for stopping in for help with these charges while you were in Canada, with the Global Travel Pass added. Any unexpected charges would be frustrating, especially if you thought everything was covered by a plan. I will need to pul
Incorrectly Charged $400+ for Data Roaming in Canada with Global Travel Pass Enabled
I traveled to Vancouver, Canada from Seattle, USA in August 2026. Before my trip, I purchased and activated the Global Travel Pass through Xfinity Mobile because I wanted to avoid international roaming charges. Unfortunately, Xfinity still charged me for international data roaming. I contacted custo
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So I actually did nothing and the problem is gone.. So I am fairly certain, this was something on the Comcast end which they didn't tell me about.
user_sqco03
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4 hours ago
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Frequent Comcast Xfinity Internet Disconnections – XB10 Gateway in Bridge Mode
I'm experiencing frequent Internet disconnections on my Comcast Xfinity connection, with multiple outages occurring throughout the day. My setup: Comcast Xfinity XB10 gateway operating in bridge mode UniFi UXG-Fiber router connected directly to the XB10 over 10GbE WAN1 connected to port 5 on the UXG
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