Xfinity Community Forum

Greetings @user_0zg8e1, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the service, but you have come to the right place for assistance. When you go in to the Xfin

XfinityJeff

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51 minutes ago

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I hate Xfinity ai customer service bot

Every time i report an outage it says there isn’t one only that its my router then 30 minutes later to tell me there Is im getting very sick of this service calling me a liar its very frustrating when you are only trying to help the company and you are the one told you are the issue or you need a ne

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I keep receiving emails saying I have rewards as an X-finity internet subscriber but immediately get a "you are not eligible for any benefits" when trying to redeem

user_wjsck7

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51 minutes ago

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Unable to access Diamond Rewards

Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H

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I keep receiving emails saying I have rewards as an X-finity internet subscriber but immediately get a "you are not eligible for any benefits" when trying to redeem

user_wjsck7

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52 minutes ago

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Unable to access Diamond Rewards

Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H

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Chickpea Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sig

XfinityBrianH

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55 minutes ago

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Rewards

DIAMOND MEMBER. I claimed the 2 free Universal Studios Tickets on August 20th at the start of "Members Celebration Week" Since then I have been unable to view "Redeemed Rewards" there is a notification that states: "Check back soon. This information is unavailable at the moment, or it didn't load as

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a

EG

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57 minutes ago

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Why is Xfinity off line

No internet via Xfinity. what is the cause?

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@DreamSayerZ Per Samsung, the visual voicemail app is pre-installed onto the phone and per other posts, it has worked just fine with every other carrier beside for Xfinity.

FroggyLegs123

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58 minutes ago

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Visual Voicemail on s26 Ultra

I swapped from an iphone 15 pro max with Verizon to a S26 Ultra with Xfinity. Since then, my visual voicemail has not worked and its causing me to miss important information from doctors. I have called support 3 different times, called samsung, been on the phone for over 4 hours. Nobody has an answe

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user_b2893a Well, let's get a second pair of eyes on that bill to see what exactly is going on together. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct

XfinityMarcus

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58 minutes ago

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Billing issue

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

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Rewards

DIAMOND MEMBER. I claimed the 2 free Universal Studios Tickets on August 20th at the start of "Members Celebration Week" Since then I have been unable to view "Redeemed Rewards" there is a notification that states: "Check back soon. This information is unavailable at the moment, or it didn't load as

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Customer Service

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Thanks for your help. I will say that it was not a prorated bill. The charges were dated through September.

user_b2893a

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1 hour ago

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Billing issue

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

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user_qg64fb Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you have a box where cables are showing. I'd be more than happy to help you with getting a ticket opened to have that repaired. Please send our

XfinityBillie

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1 hour ago

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Outside box

Outside box is uncovered and cables are outside

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Outside box

Outside box is uncovered and cables are outside

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Customer Service

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Greetings @user_7tv1oy, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Peacock subscription, but you have come the right place for assistance wi

XfinityJeff

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1 hour ago

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Free Peacock subscription reward error

After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told

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@user_m3j7jk The reward would be for movies $5.99 and below, typically they will be older movies.

XfinityJanelle

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1 hour ago

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$1 movie benefit

How do I access the $1 movie benefit? TIA

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smooth_barracuda We expect our customers to receive accurate and transparent information every time they reach out for support, and I'd like the opportunity to make things right. Please send us a direct message with your full name and complete s

XfinityEmilyB

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1 hour ago

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Deceptive Selling - Is legal settlement the only way out??

I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement. Understanding that "too good to be true" is never true, I asked the agent multiple t

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Hello @user_0i7tby Thanks for reaching out. Sorry to hear about the damage to your sprinkler. Can you please send us a direct message with your full name and the address the damage took place at? We can get a damage claim going for you. To sen

XfinityMatthew

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1 hour ago

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Comcast damaged my sprinkler system

Comcast damaged my sprinkler system when installing an underground cable line

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Free Peacock subscription reward error

After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told

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Customer Service

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Comcast damaged my sprinkler system

Comcast damaged my sprinkler system when installing an underground cable line

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Customer Service

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Hello @user_pps2ix, thank you for taking the time to leave a post. Sorry to hear about the experience you've had since closing your account. I can certainly understand how frustrating and concerning it would be to believe your account didn't have a b

XfinityMarshante

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1 hour ago

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Never received a final bill and now sent to "collections"

I closed my account in the middle of June because of a move and my understanding from the conversation is that I owed nothing. I have not received any communications via email or text about a past-due amount or anything warning me of a final bill, until August 11 via the update text messages, which

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Deceptive Selling - Is legal settlement the only way out??

I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement. Understanding that "too good to be true" is never true, I asked the agent multiple t

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Billing

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michaelh3 Welcome to our community forum! You've reached the perfect place to get help with using the Xfinity Stream app on your LG TV. What's the model of your TV? Which part of the process is giving you issues?

XfinityEmilyB

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2 hours ago

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new TVV

I recently bought a new LG TV, I cannot get xfinity to work on it. Any way to delete the LG program on the TV?

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