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Unfortunately we will not have answers for a 3rd party modem.
one channel - high errors - new modem
switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ
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promotion expiring
Hi, my exfinity promotion expiring soon. i needhelp to extend it. thanks
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Internet down and Xfinity assistant not responding
My internet is down and I’m trying to troubleshoot with the Xfinity assistant as instructed (over a mobile connection that is working), but the assistant is not responding. When I try to get help I get pushed back to the assistant which is not responding. It’s 9pm at night and the wait for a call ba
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Your Home Network
user_1mch8k, I'm sorry you feel this way, and your feedback has been noted. The details of the offer are always provided within the agreement and approval, and the upcoming price changes are displayed on your bill before they occur.
Comcast is scamming customers
Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't
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Order missing
Order #3731222281538199636 Order says it was shipped at 5:40 pm but nothing arrived to my house
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Devices
@XfinityFrank thank you going WPA2 for two days I try everything.
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
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RUN! Don't do it! Expect pain and suffering.
Xfinity in the Seattle area has been one of the most frustrating and costly experiences in my life. We have been struggling to get any amount of speed or consistent internet from Xfinity. We have at least 6 full drops a day and often go numerous hours with zero internet. The phone and chat process h
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Your Home Network
Good day user_sjyx60 👋 I definitely want to make sure you're able to get all the content you need whether it be in your home or on the go, so I appreciate you stopping by for us to help! When it comes to Paramount+, it's important to remember that e
Can’t get The Madodon to stresm on my iphone Paramount Plus Streaming app through Xfinity
I pay for Paramount+ Xfinity. I think it’s 1199 a month. I have no problem watching Paramount+ streaming program the Madison on my television. I cannot however get the same show on my iPhone Xfinity app I can get other recent shows such as the Rangers, etc.. What am I doing or wrong?
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@XfinityDemetrise For a customer who has been with Comcast for 20 years, it is a joke to have to deal with games involving mobile promotions and discounts on their bill. Internet service is the only thing I have. The whole point was to have a fixed
Comcast is scamming customers
Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't
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Modem received thru amazon March 8. MG8702 DOCSIS3.1. I guess I can understand the (extremely) high correctables on OFDM PLC, but I don't like - according to manual, blinking blue arrow means it has never 'BONDED' 2 or
one channel - high errors - new modem
switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ
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Thank you for letting us know you are not seeing the option @user_myaw9i. Regrettably we were informed earlier today that while the ad-free tiers of the Disney+ bundle were originally launched on the 17th, this is now being delayed due to technical i
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic
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It is now as they now include espn unlimited in most of their packages. I have an Xi6-T box and espn+ runs fine.
Equipment needed for ESPN+
I have an Arris Xi6-A TV box I can't get ESPN + to function do I need a different box?
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It doesn't show any option besides the version with ads
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic
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Near-total packet drop at Ashburn Backbone (96.110.37.118)
THIS IS NOT ABOUT MY HOME NETWORK IT IS ABOUT YOUR DATA CENTER BUT THERE WERE NO BETTER CATEGORIES OR TOPICS TO CHOOSE FROM :) I have been experiencing a near-total packet drop the moment my data tries to leave Comcast’s "Beaumeade" hub to get to the "Ashburn" gateway. I will provide the trace below
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Your Home Network
Still no resolution. They were supposed to come inspect twice now and no one has showed up. About ready to cancel all comcast unless they just give me money to repair my siding myself.
Damaged siding
Today Comcast buried my wire but also went on my roof for no apparent reason. While on the roof they damaged two pieces of vinyl siding by pulling it off. It later flew off when a breeze hit it. Waiting to see what they're going to do. Don't understand why they went on the roof to begin with though!
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Acorn TV Discontinued
Without any prior notice, Xfinity has discontinued my subscription to Acorn TV. They say that the programs previously available on Acorn are now available through AMC+. That's a bald-faced LIE. A few of the Acorn programs might be in the AMC+ app (which is about 25% more expensive than the Acorn sub
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Channels and Programming
Unable to register Samsung Galaxy ZFold7 IMEI
Hello, I have an unlocked Samsung Fold that will not register on your network. IMEI 358910537129742. It says incompatible with network and customer service on the phone and at store was not helpful. I have wasted a bunch of time on this phone, it needs escalation to Executive Care to be added/whitel
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Devices
Thank you for reaching out to our team here. If you are still experiencing those issues we will be happy to look further into that from here. Please send us a direct chat message with your full name and complete service address to “Xfinity Sup
XfinityJohnG
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XER10 lose service every 30 minutes
I checked my logs on my XER10 modem and since March 18, we have been losing signal all LAN and Wireless devices in almost exact 30 minute intervals. So four days of 30 minute interruptions with the only variance being when I power cycled both the ONT and XER10, which did not resolve the issue. I cal
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