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ScreeningName Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full nam
My Xifinity app does not have a WiFi tab
I am the primary (only) user on this account. The Xfinity app does not have a Wi-Fi tab. I have installed and activated a new gateway. I have reinstalled the app. There is still no Wi-Fi tab. It has been present in the past.
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How long do I need to wait to get fox 13 again?. If it is going to be much longer I will need to go to another provider. Note: This comment was created from a merged conversation originally titled No fox 13 in Utah.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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@user_oqxzxx I appreciate you sending the direct message with the requested information, I was able to locate that and will follow up with to continue with the line work concern.
Such bad service
Cannot get over the bad service. Installed 3 April. Told line would be buried in 14 days. 25 days later it's still across the yard. Calling in. Was hung up on 1st time. Got to a live person but the delays with translation app were so bad I asked for a supervisor. She was not helpful either and told
Question
The impasse with Scripps stations has lasted a ridiculously long time. Work it out! Or issue rebates for the 5 hours of programming I have been missing for weeks. If this continues much longer I will be leaving Comcast. Note: This comment was
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
When will this be over? Make it soon, Note: This comment was created from a merged conversation originally titled When will you settle with Scripps. We are regular watchers of WXYZ in Detroit --- this is going on too long. Bring back the channel.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I am infuriated that we lost the local channel Fox 13 (KSTU) in Salt Lake City, UT. They have the best news in town, and your claim that it is "keeping costs down" seems disingenuous. BRING IT BACK NOW Note: This comment was created from a merged con
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Need to restart my gateway
In the past several months, we have regularly had to restart our gateway due to streaming signal corruption, sloooow uploads, signal dropping altogether intermittently, and highly inconsistent speeds at the point of use. (TV, Desktop, mobile devices etc.) I suspect a problem with the gateway but eac
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Devices and Equipment
Thank you. I am sitting right by my Gateway and the WiFi is going in and out on both of my mobile phones. Other wireless connections nearby are also interrupted. Something is causing the WiFi to constantly cycle on and off or is interfering with it.
WiFi Continually Goes On and Off; Ethernet Connection Works Fine
For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.
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All my mail did not transfer from comcast to yahoo
Oh my mail did not transfer from my Comcast email to my yahoo Comcast email
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customer service agent to call me
Hello I need to speak to someone in billing Do you have a some one to call me and a number to call as needed, Trying to set up bill and get my bill corrected
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Customer Service
debsan, thank you for reaching out to Xfinity Support. I am sorry to hear about your cable being cut. You can go through the Xfinity app to get a tech visit set up, or we can help as well. If you would like to work with us, Please send us a direct c
The Xfinity RF cable wire has disconnected from my house.
The Xfinity RF cable wire has disconnected from my house. The guy-wire broke off, so now the cable is wrapped around my floodlight and hanging low. Is this something a technician can reattach, or do I need to do it myself?
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Complete Recovery Corp Emails Don't Stop
Hello, I had cancelled my Xfinity service but lost an item for return. I contacted a customer support agent and was able to pay off any associated dues to the lost item in December. As far as I can tell, my account balance is $0. Complete Recovery Corporation continues to contact me, stating that I
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Customer Service
my cable line is cut
The Xfinity RF cable wire has disconnected from my house.
The Xfinity RF cable wire has disconnected from my house. The guy-wire broke off, so now the cable is wrapped around my floodlight and hanging low. Is this something a technician can reattach, or do I need to do it myself?
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Adding Event Logs. Googling "Wifi VAP is set to down" provided some help. Given that I just swapped Gateways, guess I am having bad luck with this happening on both of them (although the "new" one that I was given was clearly not new).
WiFi Continually Goes On and Off; Ethernet Connection Works Fine
For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.
Question
I live in Mount Laurel, NJ and am having the same issues for the last 8-9 months. I play competitive Apex esports and I had to purchase another ISP just to play my game reliably. Please Xfinity. You must do something to find a fix to this.
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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@XfinityJustinC Thank you, message sent.
Such bad service
Cannot get over the bad service. Installed 3 April. Told line would be buried in 14 days. 25 days later it's still across the yard. Calling in. Was hung up on 1st time. Got to a live person but the delays with translation app were so bad I asked for a supervisor. She was not helpful either and told
Question
Absolutely! I couldn't agree more.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_dm70hu I would recommend going through the troubleshooting steps outlined in the following Xfinity Community Forum post. How to Troubleshoot Your Xfinity Internet and WiFi connection Also, if you are not getting a strong Wi-Fi signal throughout
WiFi Continually Goes On and Off; Ethernet Connection Works Fine
For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.
Question
I spoke too soon. I posted about this on Saturday, April 25. The issue has returned today (April 28). Things were stable for a few days but now the exact same thing is happening again. The WiFi drops - all wireless devices lose connectivity (laptops
WiFi Continually Goes On and Off; Ethernet Connection Works Fine
For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.
Question
Please get channel 7, WXYZ Detroit back on the air! Note: This comment was created from a merged conversation originally titled Blackout
user_jl32yx
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E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles