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@XfinitySean oh! I’m so sorry; I didn’t realize that. When I didn’t hear back, I ended up calling and the person with whom I spoke was able to help me. I hope you are having a great day/night (depending on your location, and once again, my apologies
Peacock Activation Not Working
Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no
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Can't turn off autopay
Hi, I have Xfinity Now internet on autopay and I want to temporarily turn off autopay as I won't need the service for a couple weeks. When trying to turn it off both on the website and app, I get a "Something unexpected happened." How can I work around this to turn off autopay? Thanks!
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Your Home Network
What's wild is I did the math on the streaming packages they offer to bundle together. Not only was the the Netflix/Hulu/Disney package more money than what I pay directly to the 3 companies combined, but I even have the add free versions. The bundle
I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
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I want to cancel my Xfinity Internet and Mobile entirely in writing and do not consent to a phone call. Please enable direct messaging
Hello, I'd like to cancel my Xfinity Internet and mobile service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
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Your Home Network
In addition:VPN on: successful pingVPN off: unsuccessful pingI don't know much simpler to get about this problem. I can temporarily use a VPN service but that costs me money and is SLOWWWWWWWW.
Fresno/Sacramento Misconfigoured BGP route. cannot reach video.twimg.com
user@$ ping video.twimg.com PING dualstack.video.twitter.map.fastly.net (199.232.252.158): 56 data bytes 36 bytes from ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194): Time to live exceeded Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 20 5400 f54a 0 0000 01 01 f516 10.0.0.161 199.232
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Hello @user_142cfu thank you for taking the time to reach out to us. I understand how important it is to take advantage of the military perks. When it comes to discount are you referring to the Free mobile line? Also, do you get an error when you try
Xfinity is not honoring military discount
Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil
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user_33dpd2 Hello, are you still having issues with your Peacock subscription?
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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Fresno/Sacramento Misconfigoured BGP route. cannot reach video.twimg.com
user@$ ping video.twimg.com PING dualstack.video.twitter.map.fastly.net (199.232.252.158): 56 data bytes 36 bytes from ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194): Time to live exceeded Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 20 5400 f54a 0 0000 01 01 f516 10.0.0.161 199.232
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Your Home Network
Just an update, I ended up making a similar post on the Xfinity Subreddit and was able to get assistance within minutes of the post. I am currently working with the team via that platform for a solution. Thank you all for taking the time to read the
Issues with new Netgear CM3000
We have been having issues with connection drops multiple times throughout the day for the past 1-2months which makes normal internet browsing difficult and streaming/gaming almost impossible. We are currently paying for the Gigabit Plan and we had recently purchased a new Modem and Router (Not from
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@user_d5d5ox Thanks for adding a post to the forum. That can happen when moving, and we have a solution for it. You can link the new address to your online profile with the steps here https://www.xfinity.com/support/articles/switching-between-multip
Unable to access online account
Around 11 months ago I moved to a new location and requested our service was moved to our new address. The representative that assisted us made the switch in store, however, the service was canceled without our knowledge. We called inquiring about our service and we were offered a new service, to th
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Xfinity is not honoring military discount
Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil
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Billing
Unable to access online account
Around 11 months ago I moved to a new location and requested our service was moved to our new address. The representative that assisted us made the switch in store, however, the service was canceled without our knowledge. We called inquiring about our service and we were offered a new service, to th
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Sign-In and Account Management
@user_n23u0k Let us look into it, and get your details in private. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums
Regarding the internet discount question
I applied online on May 18,2026,for the Xfinity internet service with a 20 monthly discount for three years. I received the approval email on May 20.Could you please let me know from which month I can start without paying? thyank you very much!
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I recelved the email on May 18th,applying for the low income standard,which entities me to $20 per month.The approval was granted on May 20th,but I have not received any payment since then.
Regarding the internet discount question
I applied online on May 18,2026,for the Xfinity internet service with a 20 monthly discount for three years. I received the approval email on May 20.Could you please let me know from which month I can start without paying? thyank you very much!
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Hi there user_2lcmyn, thanks for taking the time to post here on the forums! I'm sorry that you're running into issues redeeming the Peacock Premium offer you received. We appreciate that you performed several steps that we typically recommend to rul
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Peacock Activation Not Working
Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no
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