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Are there any updates on this issue? I've reached out to Xfinity 3-4 times about it already and all I get is "our engineers are working on it and they will reach out to you to assist". But nothing has been fixed. The whole point of a security system
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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To confirm that it’s an Xfinity email server issue, I created and sent an email from the server to myself and it was not delivered or received in the inbox. I also sent an email from my Gmail account to my Comcast account and did not receive the emai
Not receiving emails on the sever and 3rdParty apps
I recently changed my account login last night which also corresponds to my email. After the update, I’m not receiving emails directly on the email server or through 3rd party apps. Looking for help from Xfinity to troubleshoot the issue. Thanks, Frank
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Upload speeds seems to have recovered: * **Today, 3:56 AM** * Download: 359 Mbps * Upload: 46.1 Mbps* **Today, 3:57 AM** * Download: 344 Mbps * Upload: 37.4 Mbps* **Today, 4:24 AM** * Download: 346 Mbps * Upload: 64.7 M
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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@user_8a86el We are happy to take a look at the ticket and get a status update. Please send a direct message if you would like us to take a look.
How to contact for property damage claim
Recently comcast ran a cable from the junction box in my neighbors yard, under my driveway, through my yard to my neighbors house. In doing so they left a lot of damage to the driveway, yard and cut the sprinkler line if several spots. I am not able to reach a human through the chat or phone to get
Question
Not receiving emails on the sever and 3rdParty apps
I recently changed my account login last night which also corresponds to my email. After the update, I’m not receiving emails directly on the email server or through 3rd party apps. Looking for help from Xfinity to troubleshoot the issue. Thanks, Frank
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Getting Started
Hello @user_strgu0, thank you for taking the time to leave a post. Sorry to hear about your experience. I can absolutely understand why you would feel frustrated and concerned if you were told your bill would stay the same, felt pressured into accept
FREE Ipad offer appears to be a scam
I called in originally looking to lower my Home internet bil, but somehow got the Xfinity mobile phone team. It was explained that since home and wireless is a bundle, they have a promo to keep my $30 a month wireless bill the same, but new promo includes a free ipad! I was hesitant and said no. But
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@HzY82 - Just checking in as promised! Could you meet us back in our Direct Messaging (DM) thread when you get a chance? I'd love to help schedule a Trouble Call (tech visit) if you're still experiencing issues.
TV Issues
Having pixelation issues so swapped out main DVR box and small bedroom one. Used new power supply and coaxial cables and switched out hdmi cables too. Should note that the pixelation doesn’t happen when I’m steaming Netflix or any of the others. Mostly with local channels, and live sports, but also
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I’ve literally already done all of that. You people have your terrible excuses you’re so unprofessional
How to contact for property damage claim
Recently comcast ran a cable from the junction box in my neighbors yard, under my driveway, through my yard to my neighbors house. In doing so they left a lot of damage to the driveway, yard and cut the sprinkler line if several spots. I am not able to reach a human through the chat or phone to get
Question
@user_bu4221 let me take a moment and thank you for your service!! My late husband served as an 8404 Corpsman until he was medically discharged so truly thank you from the bottom of my heart for everything you do for our country! I would suggest head
Military sign-up
My military sign-up was in someone else’s name and now I am a new member. I want to sign up with my military, but it will not let me.
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FREE Ipad offer appears to be a scam
I called in originally looking to lower my Home internet bil, but somehow got the Xfinity mobile phone team. It was explained that since home and wireless is a bundle, they have a promo to keep my $30 a month wireless bill the same, but new promo includes a free ipad! I was hesitant and said no. But
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Customer Service
Military sign-up
My military sign-up was in someone else’s name and now I am a new member. I want to sign up with my military, but it will not let me.
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Customer Service
I'm on the phone with retention now.
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
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Ok, it is working now as of July 17, 2026 at 7:45 AM. I guess the channel provider got it straightened out.
No MeTv in Atlanta Today
I am unable to get MeTV (channel 17) in the Atlanta area today (July 16, 2026). Is there a problem with the channel provider? Something similar happened last year and it had to be fixed by the channel prover, not Comcast. Please let me know if it's a known issue.
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Just talked to another agent. Again I was told to call back in the morning. I expect an entire months bill credit since it's been broken that long.
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
Question
Seeing degradation after almost 3 days of 350/120 stability: * **Today, 3:54 AM** * Download: 333 Mbps * Upload: 38.3 Mbps* **Today, 3:55 AM** * Download: 345 Mbps * Upload: 40.2 Mbps* **Today, 3:55 AM** * Download: 34
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
Question
user_0b3bsb Good morning to you and happy Friday! Thank you for creating a post for us on our Xfinity Forums. I'm sorry that you need to reach out after having the account closed. I'm sure seeing the ongoing charges is alarming since the service shou
Cancellation request not processed, continued billing after service termination request
Hello Xfinity Support, I am requesting help with a billing issue. I contacted Xfinity few months back to cancel my service. During that call, I clearly requested that my account be closed. However, the cancellation was not processed, and I continued to be billed for service that I no longer intended
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Good morning @user_nk8mhs, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear that you are having issues with the $10 credit for automatic payments, but you have come to the right place f
billing
Where can I get help with a billing issue. Promised $10 month credit for auto pay on my account but not recieving it. Chatted with billing twice and each time promised a it would be fixed and a refund on the missing credits. Always told it's fixed, would see credit on next bill. Nothing. Who can fix
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Disconnecting and Overcharging
Xfinity has disconnected me and overcharged me for over a month and no one seems to be able to resolve my issue. I call everyday and stay on the phone for hours and still no help. I will be calling again today and it’s extremely frustrating
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Network
Security assurance was able to finally fix it after an entire month of [Edited: "Profanity"]. Did I get any credit? Absolutely not. [Edited: "Profanity/Inflammatory"]
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Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
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