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Peacock Premium Activation 90-day Window Missed
Hi, I'm currently an Xfinity Platinum member, and Peacock Premium is included as one of my membership benefits. Unfortunately, I was unaware that there was a 90-day activation window and missed the deadline. Peacock Premium is still listed as a benefit of my current Platinum membership, so I'm hopin
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Customer Service
SpPJ20, Hi there! Thank you for being a Diamond member for 35 years! We truly appreciate your loyalty and can absolutely understand your concern. With so many services moving toward separate streaming subscriptions, it's understandable to want clarit
Local NBA team on DAZN network
Local team, (Indiana Pacers) signed a 5 year deal with DAZN network. Will this be available as part of my X1 Premium plan as the Fanduel network was? Hope so, this a la carte streaming extras is making cable TV very unattractive any more. 35 year Diamond member.
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Diamond Peacock Premium
I received an email yesterday saying that I have free Peacock Premium because I am a Diamond member. I followed the link and all of the instructions I could find. I searched many places! I cannot find an option to sign up for just Peacock anywhere and the offer does not show up in my rewards. Please
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Xfinity Stream Website
App not working
App is not working across multiple platforms. In Scituate, Ma, they did a ‘network upgrade’ in the area and app has failed to work since. I have rebooted, signed out and back in - not working on Roku or apple products. please fix.
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Xfinity Stream App
Hello, @user_btfur1. Thank you for creating this post about your service and billing concerns. You've come to the right place! This is the Digital Care Team (of live agents), more than happy to see what we can do to help :) Could you please send our
I need to speak to a live agent
I have not service for 3 days and my technician is coming on Monday. Has nothing to do with the issues in the area you are working on. I just got your service and I'm not satisfied with the working period to have someone resolve the problem. I also want a credit for all these days without tv
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Series 11 apple watch not connecting to celluar data
"My Apple Watch activation portal is consistently crashing. I have already verified my Primary ID role, reset my network settings, and unpaired/paired the watch as a new device. My account appears to have a stuck, pending, or corrupt wearable provisioning line. Please completely delete any partial w
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Devices
Hi there @user_kssxav, thank you so much for reaching out to us regarding on disabling your Voicemail. You are in the right place and we are happy to assist you today. Did you know you can go online and user your Xfinity ID and log into your phone fe
Need to remove Xfinity mailboxes from all voip lined
I need network voicemail completely disabled/unprovisioned on my VoIP lines so they do not interfere with my physical answering machines
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I received an email yesterday saying I have this reward as a Diamond member, but I cannot figure out how to redeem it. I have read ALL of the articles and followed the directions. I can't find an option in the Stream store for just Peacock - i
Diamond customer not receiving peacock
How do I get my free peacock working again Diamond customer
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@uhsp001, thank you for the update that your issue has been resolved. You're very welcome. Are there any other questions or concerns we may address for you?
Cancellation confirmation
I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?
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user_ap0dll Good morning! We appreciate you taking the time to reach out to our Xfinity Forums to share your experience, and get assistance with a resolution. This is not the ideal experience we want our customers to have with their switch to our Xfi
Unsolved trade-in issue
DISPUTE DETAILS 9/13/25- AT THE LIVERMORE CA. Xfinity store: we decided to switch to Xfinity mobile after 20 years with Verizon. We purchased three new phones during the promotion of $1100.00 trade-in value for eligible phones, all three our trade-ins were eligible. This dispute is regarding the tra
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I have tried the above using my comcast email and previous comcast password. I still cannot get in. I migrated my comcast email to yahoo before the cut off date and probably should not have. This is a horrible experience and not very well launched. B
Conversion to yahoo - emails now in both inbox and folders
I had 2 Comcast emails. Using an IMAP backup program, I did a test where I backed up one of the email accounts to my computer and then migrated it to the other account that I hadn’t used. then I did the conversion to yahoo on the account I never used but now was identical to the account I did use. I
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@XfinityJustinC I have resolved the problem. Pls close this thread. Thanks for your help.
Cancellation confirmation
I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?
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it was supposed to be a $200 visa gift card for signing up for a standard wi-fi plan!
incentives
Seeing a lot of these posts, but I also was promised an incentive ($200 visa gift card) that I have never received. Mostly making this post so I can DM.
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@fspiridigliozzi, thank you for the additional information. If you have already reached out to our Customer Security Assurance (CSA) team, you've contacted the right group. They specialize in investigating and assisting with security-related concerns
Received a postal letter saying we need to visit comcastupdate.app and download a Gateway update
We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.
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@user_gvkqyw That's great to hear. Let us know how everything's working with the new HDMI cord
No cable on a secondary box.
Screen shows a screen check device power. But but box was working 5 minutes before. Blue corner light is on. I have tried to pull plug and reset, no change, have checked all connections, all tight and no changes. Suggestions?
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Need to remove Xfinity mailboxes from all voip lined
I need network voicemail completely disabled/unprovisioned on my VoIP lines so they do not interfere with my physical answering machines
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Customer Service
Hello @user_6mc3m2 Are both of the payments pending still or did they post to the bank account. If they are still pending one of them may automatically roll of and disappear. But if they both officially posted then we can submit a ticket for you to g
Double withdrawal from my bank account
on August 20, 2026 Comcast double withdrew from my bank account my monthly payment. I am on automatic payment and this just runs monthly without my doing anything. I called Thursday night and was told it was a glitch that would be fixed within 24 hours. I called my bank on Friday and they said there
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Thank you. Subsequent to this post I had contacted Xfinity Support for an administrative matter and mentioned this. She directed me to the Security practice phone which I called and then emailed a PDF of the letter. Let me know if you wo
Received a postal letter saying we need to visit comcastupdate.app and download a Gateway update
We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.
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user_z11ol7 Hi there! Thanks for laying everything out so clearly. We can understand why you’re concerned, especially when the original order showed approximately $935 in total credits and the replacement order is only reflecting the $600 prom
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Discrepancy with Trade-In Promotional Credit After Order Re-entry
I recently upgraded my phone through in-store pickup after my original online order got canceled by the system. Hoping someone can help me sort out a promotion mix-up. On my original order, the checkout summary correctly showed a total credit of about $935 ($25.97/mo over 36 months), combining the p
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