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XB10 (Sacramento CA)
How do I get the full functionality or features from the XB7. I got double-band only (2.4 and 5) Tri-band WiFi option: Yes 2.4 GHz connected client limit: 100 5 GHz connected client limit: 100 6 GHz connected client limit: 100Plus, how come I don't see IVP6?? Thanks
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Customer Service
user_pp5n6i, I know running into the setup issues can be a real headache. I appreciate your efforts along the way. Did you have a chance to visit the store? If so, were they able to get you all set?
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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Thank you, Seth, I really appreciate how quickly and clearly you’ve helped here. I do want to share that this change felt very much like a bait-and-switch from the customer side, especially since there was no proactive notification from Xfinity befo
Billing Discount Removed in Error – Need Help Restoring AutoPay Discount
Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant. I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoP
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I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes
Need to update property details for a work order to bury cable.
I need to change the property details for a work order with the confirmation # D25DEC28194351000000BSYCH956BP The property details should read that there is a sprinkler system and there is landscaping/trees along the path the cable must take.
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In order to receive the additional $10 off on your bill each month. You need to have your automatic payments setup specifically to be deducted from a checking or savings account rather than a debit or credit card. The discount for customers using a c
Billing Discount Removed in Error – Need Help Restoring AutoPay Discount
Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant. I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoP
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Good evening xfnityuser 👋 I'm grateful you've taken the time to share your concerns in our community forums, and even more so that you've laid out such great detail for us to review. I know exactly how important it is to be getting the most from yo
Escalation: $100 in-home visit billed after “no charge” assurances + upload stuck ~40 Mbps (OFDMA/DOCSIS 3.1)
Hello Xfinity Support Team, I’m escalating this publicly because it has been several months and I never received the promised follow-ups, despite hours of chats, transfers, and multiple callback (“virtual hold”) confirmations. I’m requesting help resolving TWO issues, and I have screenshots/transcri
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Finally got everything working. I still don’t really understand what was holding things up…. Turning off my VPN’s was part of it, and finding the correct approach to the apple app configuration was another issue - different for all three of my devic
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Need to update property details for a work order to bury cable.
I need to change the property details for a work order with the confirmation # D25DEC28194351000000BSYCH956BP The property details should read that there is a sprinkler system and there is landscaping/trees along the path the cable must take.
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Customer Service
Yes, AutoPay is set up with a VISA card and paperless billing is enabled. The $10 discount was being applied previously but has now disappeared even though nothing changed on my end. Can you help have it restored and adjust the upcoming bill?
Billing Discount Removed in Error – Need Help Restoring AutoPay Discount
Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant. I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoP
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Did you get a notice to switch your Comcast.net account to yahoo. It will be the same email address but service will be provided thur yahoo.
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
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Escalation: $100 in-home visit billed after “no charge” assurances + upload stuck ~40 Mbps (OFDMA/DOCSIS 3.1)
Hello Xfinity Support Team, I’m escalating this publicly because it has been several months and I never received the promised follow-ups, despite hours of chats, transfers, and multiple callback (“virtual hold”) confirmations. I’m requesting help resolving TWO issues, and I have screenshots/transcri
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Your Home Network
Howdy xfnityuser, and thanks for taking the time to bring your billing concern to our community 🙌 I know exactly how upsetting it is to see bills increase when they shouldn't be, but as long as you have your billing preferences setup correctly with
Billing Discount Removed in Error – Need Help Restoring AutoPay Discount
Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant. I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoP
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Worst streaming app ever. I have to reload at least weekly.
Xfinity app is HORRIBLE
Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load a
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I assure you that we don't want to waste any more of your time and understand where your frustrations are coming from @Anon902885. This definitely isn't how we want our valuable customers to feel. We would appreciate the opportunity to help resolve y
Why is xfinity customer support so horrible
I have not had voice service for months and finally just gave up and tried to cancel the service and moving to starling or att as xfinity customer support model is to avoid dealing with its customers bu doing ever thing possible not to have a real person speak to you and promise issues will be corre
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Good evening @user_f0u94o, and thank you for reaching out on our forums. I see that you are not seeing the 6 Ghz channel on your Xb10. In order to see IVP6, please ensure your devices are Wi-Fi 6E/7 compatible, as older devices cannot see this band.
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XB10 (Sacramento CA)
How do I get the full functionality or features from the XB7. I got double-band only (2.4 and 5) Tri-band WiFi option: Yes 2.4 GHz connected client limit: 100 5 GHz connected client limit: 100 6 GHz connected client limit: 100Plus, how come I don't see IVP6?? Thanks
Question