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This place is ridiculous. They responded to me and gave me instructions to direct message. I responded and waited and waited the g for an email telling me to respond. I have spent the past hour trying to respond and nothing is working. Getting really
Worst customer service
I bought a new phone with a promo where they basically give you a free phone with a monthly credit for 2 years if you turn in your old phone. I did that. It’s been 5 months and I’m still not getting a credit. I pay for the new phone every month. I’ve contacted them several times. The agents all prom
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Double charged due to Xfinity account linking error – refund promised but not issued
Xfinity incorrectly linked my account with my mother’s, resulting in a double payment. Xfinity cashed her mailed check and also debited my checking account. I was promised a refund within 48 hours, which did not occur. After requesting escalation to a manager with refund authority, my call was disco
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Billing
@user_5h2crj thank you for your time working with me, and glad to get the Peacock Premium added to your account, so you can utilize that service. I'd recommend watching Poker Face, Traitors, and there are numerous movies to watch as well. If you need
peacock activation email not sent
Good morning! I'm a platinum rewards member and was offered Peacock Premium in the rewards. I claimed the offer ~3-4 weeks ago and I can see it in my rewards history - no activation email was sent (yes, I checked through the spam folder). I have tried navigating to the peacock activation mentioned i
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@ITPro3DMaker_RaccoonTaker Thank you for sending us a direct message. I am so sorry for all the trouble you have had so far, but I assure you we will do everything we can to help out. I will reply to your direct message and start to get things resolv
Reached the Breaking Point — Need Real Escalation Today
’m posting here because my service issues have gone so far beyond “inconvenient” that they’re threatening my ability to keep working and stay stable. I rely on my connection to make income, and I’m not exaggerating when I say this inconsistency has put me on the edge of losing work I can’t afford to
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Immediate Executive Review Requested – Ticket [Edited]
Xfinity canceled my iPhone promo while my ticket [Edited: "Personal Information"] is still open for an undelivered trade-in. Over 1 year unresolved. Executive review needed immediately.
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Plan
Replacing a watch should not take 3 days and multiple repeat customer service contacts
Back in the day I could swap my sim card into a new device and have the replacement working without issue. But I had a bad apple watch. I have now spent 3 hours on my 3rd call and my apple watch does not work. In the first call I was told it was 'something in our system is wrong' - the tech escalate
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Devices
terrance_d I would be wondering what is going on too. We have a dedicated team called Customer Security Assurance. They have the tools and training that is required to help you figure out the data issue. Business Hours: 8:00am - 12:00am EST, 7 days a
Data overage ... here we go again
For the 2nd month in a row, I've gotten the dreaded "You’ve used 75% of your monthly internet data". Sure enough, in November I went over, but I hadn't used my 'grace month' yet so I wasn't charged. The 75% message came on 11/15/25, and the 100% message on 11/22/25. Now in December, the 75% message
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user_8d4nym Hello and thank you for reaching out via our Xfinity Communty Forums. I am incredibly sorry to hear about this experience. I can certainly understand how frustrating it is to wait ten days and have two separate visits, only to be told you
Formal Complaint
I am very dissatisfied with Xfinity in resolving an issue with my internet service. After waiting 10 days I had 2 service calls today to resolve an internet issue and received a text indicating all work was complete; the issue was not resolved. I called customer service to report the issue was not r
Question
Data overage ... here we go again
For the 2nd month in a row, I've gotten the dreaded "You’ve used 75% of your monthly internet data". Sure enough, in November I went over, but I hadn't used my 'grace month' yet so I wasn't charged. The 75% message came on 11/15/25, and the 100% message on 11/22/25. Now in December, the 75% message
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Customer Service
@RMG1187 It doesn't specifically clarify regarding eSims, but I would assume this is also true since we support both Sim, eSim, and dual Sim devices.
Port in 2 lines from T-Mobile, then move the new devices with promo to existing 2 lines
So I have two lines now, with paid off phones on them. I want to port in 2 lines from T-Mobile, and get a device promo on both. When they arrive and I go through activation, can I simply swap the new numbers to an existing unlocked phone, place the new devices on my existing lines, and keep all prom
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user_lfc5nr Thanks for reaching out about a recent change to your billing. I would be happy to review the account, and see what caused the increase. Happy to help save you all I can as well! Can you send us a direct message with your full name, name
My Bill
I just have noticed that you took way too much out of my account and I didn’t authorize it my bill used to be 43 every month and now all of a sudden it jumped up to 180 something dollars come on now I’m out of fixing income. I can’t afford this. Maybe you want me to go somewhere else for Service
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Hi @user_ofpzt4 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you reaching out about your internet connection. I would be more than happy to offer my assistance looking into this further for you. C
At Risk of Losing Job Due to Failed Outage Repair
I lost phone and internet due to an outage on Friday 12/19/25 at 3:24pm and was notified on today 12/21/25 at 7:30pm that the outage has been resolved. However, on my end I still have no phone or internet connection. I tried troubleshooting, resetting, the whole works with the useless AI, and nothin
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@XfinityThomasC Thank you very much for the clarification. I assume this would be the same for eSIM devices as well?
Port in 2 lines from T-Mobile, then move the new devices with promo to existing 2 lines
So I have two lines now, with paid off phones on them. I want to port in 2 lines from T-Mobile, and get a device promo on both. When they arrive and I go through activation, can I simply swap the new numbers to an existing unlocked phone, place the new devices on my existing lines, and keep all prom
Question
Good morning @user_ii69w8, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. You have reached the right team that can take a look at getting that set up for you. Could you please send our team a direct
overhead line
My electrical service is being relocated and I need to have the existing Xfinity line moved as well. Who do I contact for this work? [Edited: "Personal Information"]
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Formal Complaint
I am very dissatisfied with Xfinity in resolving an issue with my internet service. After waiting 10 days I had 2 service calls today to resolve an internet issue and received a text indicating all work was complete; the issue was not resolved. I called customer service to report the issue was not r
Question
My Bill
I just have noticed that you took way too much out of my account and I didn’t authorize it my bill used to be 43 every month and now all of a sudden it jumped up to 180 something dollars come on now I’m out of fixing income. I can’t afford this. Maybe you want me to go somewhere else for Service
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Billing
user_u1aaq0 Hello and thank you for reaching out via our Xfinity Community Forums. I am so sorry for the frustration these Wi-Fi drops are causing. I know how disruptive it is when your iPhones and tablet disconnect throughout the day, especially whe
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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user_ccwila I would be asking the same thing if I were in your shoes too. We are happy to help you with this investigation. Please feel free to send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign
XfinityPeterH
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mobile trade-in credit - Escalation
Hello I am a mobile customer who traded-in my phone for $1100 in credits in a recent promotion. The phone have been received and accepted by Xfinity per the emails i received, but no credit was received. Support agent just reassure falsely to wait a month before seeing any credit. I had sent two oth
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