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@jmr17b I called yesterday. First agent tried, but was unsuccessful. They did ask for the MAC address on my gateway...which someone on this thread said was the incorrect process. That agent passed me to another tech support group.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Did the number work?
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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No NFL and Red Zone
What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de
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Customer Service
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
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Customer Service
Thank you for letting us know that @user_0to20e. Have you tried suspending the device on your online account by following the steps here https://www.xfinity.com/support/articles/lost-or-stolen-phone.
Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
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623803. Is the number
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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I just sent it via email
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
Okay, thank you. I will update you. No one with your team has marked the phone as stolen. It’s still showing on my account as ready to activate. I should not be financially responsible for this device.
Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
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Sure that would be a fine thing.
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
Do you want me to try and send it to the email instead?
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
Hey there user_srkuq3! We infinitely appreciate you wanting to get setup with the Xfinity Mobile family, so we'd be happy to help 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if differen
Porting business phone from Comcast Business Voice to Xfinity Residential Mobile
We have been trying to transfer our original business phone number from Comcast Business Voice to Xfinity Residential Mobile. For over six weeks we have spent countless hours and days on the phone with many different Xfinity support staff trying to transfer the number with no success. Hoping to find
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Thank you for confirming that CSA advised there would be an update by 8/4 @user_0to20e . We appreciate you keeping us informed. We're happy to check back in with you around that time to see if you've received an update and whether any additional st
Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
Question
Howdy APowe25 👋 I'm always gaming online myself, so I know exactly how frustrating it is to deal with packet loss in the middle of something I'm trying to play, much less how impactful it can actually be in-game. Given how long you say this has been
Why do I receive packet loss(Apex Legends Ranked mode only)
When I play Apex Legends Ranked (only Ranked), I receive packet loss every few games or every game. I don't know what to do anymore. I have tried Ethernet and switching servers. It seems to only be a problem with Xfinity connecting to the Apex servers. It is not the first time I have had this issue.
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Need to transfer account ownership to roommate remotely
I am moving out, but my roommate is staying at the same service address. I need to transfer full ownership of the Xfinity Internet account to him while keeping the existing Xfinity-rented WiFi Gateway at the apartment. I am currently in Minnesota, and the new account holder is in Singapore, so we ne
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Sign-In and Account Management
No 2nd code received.
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
I've been having a terrible time trying to port my business voice edge phone number to a residential xfinity mobile account since 2/26/26. Always getting the runaround. Really need someones help to resolve as I'm about to switch to a different provid
Porting business phone from Comcast Business Voice to Xfinity Residential Mobile
We have been trying to transfer our original business phone number from Comcast Business Voice to Xfinity Residential Mobile. For over six weeks we have spent countless hours and days on the phone with many different Xfinity support staff trying to transfer the number with no success. Hoping to find
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@XfinityCarolyn Is it xfinityforums.com or forums.xfinity.com? My browser seem to have a problem getting to xfinityforums.com
Can I talk to a agent please as your AI bot doesn't have any notion of your XUMO stream box set-up is get stuck at the same point
Your AI bot is not aware of your great XUMO stream box which can't get past a certain point during its set-up. So, when I provide my reason to call I get into a loop with your great AI bot as he wants to know if I have a problem with my cable or Internet. So, please provide a telephone number for re
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No code received yet
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
I am going to send over one more fresh code, it looks like that one had timed out on us.
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
@user_4bqry6 Thanks for adding a post. We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. He
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Need to transfer account ownership to roommate remotely
I am moving out, but my roommate is staying at the same service address. I need to transfer full ownership of the Xfinity Internet account to him while keeping the existing Xfinity-rented WiFi Gateway at the apartment. I am currently in Minnesota, and the new account holder is in Singapore, so we ne
Question