Xfinity Community Forum

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Yes, I’ve clicked on your website a lot. I have tried chrome and safari.

user_c0c9dm

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39 minutes ago

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ESPN unlimited

Unable to activate espn unlimited even though it is included. I don’t have or never received the activation email that people got. Contacting support has been no help. It shows that it is included but I don’t see anywhere on how to activate. When I click on activate subscriptions, it shows peacock a

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user_ib4zb5 I'm sorry to hear you are continuing to have Xfinity Voice concerns. When you accessed the Xfinity app to troubleshoot the issue, did the Xfinity app find any other service concerns? Troubleshooting your Xfinity Voice a

XfinityMartyR

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40 minutes ago

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Landline phone cuts out with calls

Landline phone cuts out with calls..drops calls too

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user_emdqf7, Good morning, and thank you for reaching out to Xfinity Support. There may already be a plan in place to have this done. If not, we can help get that scheduled for you. Please send us a direct chat message with your full name and co

XfinityAngie

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42 minutes ago

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Bury Cable

How do I schedule an appointment to see if my line can be buried?

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I'm having the same issue. Cant call and talk with a human anymore. Did you get any answers from Xfinity's clearly AI support team?

user_xv4dxd

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45 minutes ago

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Disney and Hulu activation

I have now spent over 50 hours over a month and still haven’t got my Disney and Hulu activated can someone please help

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No worries at all, we can run through some troubleshooting steps @user_fm06kq! What is the make/models of the laptops? Is your printer connected to your network and your devices just are unable to see the laptops?

XfinityAdrienne

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49 minutes ago

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2 Home Laptops can't share files after installation of an Xfinity XB* router/modeum

I had an issue with my router at home and replaced it with an XB8, that's all a 1 for 1 switch. All the WIFI worked fine but my 2 Laptops that I always share files with back and forth can't see each other. Nothing else changed except the router and I spoke with 4 employees at Xfinity and none of the

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Bury Cable

How do I schedule an appointment to see if my line can be buried?

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Customer Service

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Hello @KKS40 You typically cannot delete the primary user ID on an account since it manages the entire account including disconnected ones. But I'm a little confused what you mean by it is deleted but still blocking some of my accounts. What is it bl

XfinityMatthew

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53 minutes ago

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Deleting my old Comcast Email Account

I have deleted my old Comcast e-mail account, but my name@comcast.net keeps blocking some of my accounts. How can I permanently and universally delete it?

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Did I forget the network, don't know how to do that but I did disconnect both from the network and than reconnected it. Also both computers are still set up sharing just like they have for the past 5 years. I changed nothing except ti swap out the ro

user_fm06kq

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57 minutes ago

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2 Home Laptops can't share files after installation of an Xfinity XB* router/modeum

I had an issue with my router at home and replaced it with an XB8, that's all a 1 for 1 switch. All the WIFI worked fine but my 2 Laptops that I always share files with back and forth can't see each other. Nothing else changed except the router and I spoke with 4 employees at Xfinity and none of the

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yet another run around from Xfinity to have the customer complete tasks that lead to no where!

user_f2e049

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1 hour ago

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Complaint resolution

I have been on the phone with a total of 9 different agents. No one seems to be able to correct an issue. Rather than attempt to solve an issue, they have disconnected my watch service as well as my primary cell number in retribution. I continue to get the run around from every person I speak with,

Question

silasjwesters Hello, thank you for reaching out via our Xfinity Community Forums and sharing what is going on. I am sorry for the confusion and frustration you are dealing with. I would like to take a closer look at your account, so we can review the

XfinityChristy

commented

1 hour ago

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Cancellation but No Confirmation

I have a couple questions. I called today to cancel my service effective 5/13/26, which is the last day of my year-long contract. I have not received any type of email confirmation that my service will be canceled that day. Additionally, the representative I talked to said I will still be responsibl

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So frustrated and about to switch to ATT

It has been 4-6 weeks that we have had brief internet coverage. Keep getting texts that they are doing work in my area. I keep getting AI when I call that will not connect me to a live person. AI technology is not there yet to service thousands of customers! Why should I have to pay full price for i

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Your Home Network

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Cancellation but No Confirmation

I have a couple questions. I called today to cancel my service effective 5/13/26, which is the last day of my year-long contract. I have not received any type of email confirmation that my service will be canceled that day. Additionally, the representative I talked to said I will still be responsibl

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Billing

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I talked to Bose about the problem. It turns out the iPhone uses Bluetooth to communicate with the Soundbar. There was a bad Bluetooth connection to the Bose Smart Soundbar - I deleted the existing one and created a new one. Also, in the Bose App on

user_51e4da

commented

1 hour ago

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AppleTV App No Sound

I have an Xfinity Wireless Pace Xi5 box, a Sony Bravia TV, and a Bose Soundbar. The TV and the Soundbar are eARC compatible. If I understand correctly, the Pace Xi5 is not eARC compatible. When I try to play an AppleTV show from the AppleTV App (not an AppleTV Device) on either an iPhone or a MacBoo

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Remove subscription

Remove subscription from Xfinity stream

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Xfinity Stream Website

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Deleting my old Comcast Email Account

I have deleted my old Comcast e-mail account, but my name@comcast.net keeps blocking some of my accounts. How can I permanently and universally delete it?

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Email

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user_lbq4zk, Hello, and thank you for reaching out to Xfinity Support. I can take a look at your account and see what we can do. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdq

XfinityAngie

commented

1 hour ago

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Xfinity Support - retention

Hi, I have been with Xfinity for many years. There are starting to be other excellent options in our area regarding internet at reasonable prices. Kinetic has 1 gig fiber optic service at $79.99 per month (equipment included plus a $200 prepaid mastercard offer). Glo fiber offers 1.2 Gig at $65 per

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add to shared account

how to added apple to family shared account

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Xfinity Stream Website

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Good Morning, @user_fm06kq! Thank you so much for taking to the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the 2 laptops not being able to see one another. Can you share with us the troublesh

XfinityAdrienne

commented

2 hours ago

to the conversation:

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2 Home Laptops can't share files after installation of an Xfinity XB* router/modeum

I had an issue with my router at home and replaced it with an XB8, that's all a 1 for 1 switch. All the WIFI worked fine but my 2 Laptops that I always share files with back and forth can't see each other. Nothing else changed except the router and I spoke with 4 employees at Xfinity and none of the

Question

Hello @PhatPhredPhD Thanks for reaching out to us. We are getting reports of some introductory new customer promotions appearing on the website for some existing accounts. But they typically go away after you sign in or the orders won't process corr

XfinityMatthew

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2 hours ago

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Trying to upgrade to 5 year internet plan as an existing customer.

The site offers me the 5 year price and everything appears to complete. At the end it takes me to a confirmation page with a number (latest number is [Edited: "Personal Information"]), but I never receive the promised email. Nothing ever shows up on my account. I tried this a few times, based on sug

Question

user_fkg94x, we appreciate your feedback. We try to work on these changes during off-hours when possible. I'm sorry to hear it is causing issues for you and your family. You should get the most up-to-date information from the Xfinity app when it come

XfinityAngie

commented

2 hours ago

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Xfinity Outages

It's is going in week 3 and Xfinity has been enhancing the service in my area which is fine , the issue im having is that they said week 1 it will take a day which it took majority of the day, I am a at home worker and now it's going g on the 3rd week and they are interrupting service during the tim

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