Xfinity Community Forum

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Line down

There is a line down in my backyard

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Customer Service

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@maxkobi89 Hello, and thank you for reaching out to our Xfinity Forums for assistance with your prepaid gift card. Congratulations on your gift card, I'm sorry to hear you are running into some difficulties. Here are some purchases that may not be su

XfinityKassie

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48 minutes ago

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Prepaid card declines or cancels everytime

I have activated my card, confirmed it correct, and its declined at every online site ive tried it, Costco, Amazon, GNC. They all support this payment type. the amount has been for both the full amount and partial amounts. what can i do to use this card. it doesnt expire uintil 01/2027

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I've noticed the "OX" appearing when I've left a browser tab attached to the mail client alone for some time before returning to it. Since Open-Xchange is the "root" company which provides e-mail services to not only Comcast but a number of other pro

JFJD

commented

52 minutes ago

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Xfinity Connect page suddenly changed to "OX"

I access email through Xfinity Connect on my PC, via Chrome. Today I opened that tab, which had been left open from the previous night; I don't remember whether or not I refreshed it. It had a completely different format and the letters OX at upper left. When I opened Xfinity Connect in a different

Question

user_a5p2ck Welcome to our community forum! I work from home and know how difficult it can be to make arrangements when there are unexpected service issues. When you check your location here: https://www.xfinity.com/support/statusmap is this a known

XfinityEmilyB

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52 minutes ago

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When will Internet work again?

Received notice that network would be down July 30. It is July 29 and internet is shown. I work from home. How can I find out if it will work tomorrow since it is down today. I need to let my workplace know.

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Constructive Feedback on Support User Experience

Good afternoon Xfinity; I wanted to take a second to leave some constructive feedback on my experience with Xfinity support. Briefly, my internet was down this morning. I work from home, so this is typically a major problem when I don't have Internet during business hours. I work in technology and d

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Customer Service

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Flagged residential address as a business address

I am moving in a few days and I am setting up my new WiFi for a specific date when I try and add the address a message pops up and says “Looks like a business”. I am unable to change it to residential. [Edited: "Personal Information"]

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Customer Service

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Prepaid card declines or cancels everytime

I have activated my card, confirmed it correct, and its declined at every online site ive tried it, Costco, Amazon, GNC. They all support this payment type. the amount has been for both the full amount and partial amounts. what can i do to use this card. it doesnt expire uintil 01/2027

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Customer Service

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Finally have it, thanks sooooooo much for your help in this matter! 😊

user_02ze3a

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1 hour ago

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Hi I have a support ticket that states closed but my issue is not resolved

Have a support ticket in regards to my reward, was supposed to get the movie inception for free, it shows claimed in my rewards but never received it, ticket says it would show up in my purchased today 7/21/2026 and the ticket was closed however i still don’t have it, not sure what to do next this h

Question

Yep, when it asked me to verify, I selected email and "got in". Here's a fun one - when I set up dad's account, it wanted a phone for that, and I think 2FA is good for account level stuff, so I gave it mine. Then I got an email saying that my phone

strega7

replied

1 hour ago

to the conversation:

You're Doing It AGAIN

I've posted about here at least twice before, and it would stop. But this time it appears to not be stopping. The "it" I'm talking about is the constant harassment to provide you with a mobile number every time I log in. If you people are so stupid that you want to lose an easy, auto-pay account ove

Question

Hey there, @user_3q4som! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to access HBO Max App. Are you still having troubles accessing the App? If so,

XfinityAdrienne

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1 hour ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Greetings, @user_zyi9r3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Xfinity Mobile service, and I want

XfinityJamesC

commented

1 hour ago

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Xfinity mobile

I am not happy with my xfinity mobile the customer service ppl don't know what they are doing and I have called 5 times to resolve my issue and still nothing very poorly customer service

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When will Internet work again?

Received notice that network would be down July 30. It is July 29 and internet is shown. I work from home. How can I find out if it will work tomorrow since it is down today. I need to let my workplace know.

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Accessibility

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Just responding to see if I need 2FA to make a response. It seems strange to need that for a forum, but for logging into email, your account, etc. then it's probably a good, if annoying, thing.

strega7

commented

1 hour ago

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You're Doing It AGAIN

I've posted about here at least twice before, and it would stop. But this time it appears to not be stopping. The "it" I'm talking about is the constant harassment to provide you with a mobile number every time I log in. If you people are so stupid that you want to lose an easy, auto-pay account ove

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Any resolution or xfinity issue is all along?

user_newXfin

commented

1 hour ago

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Internet Dropping

I have the exact same issue. Xfinity has been the most horrible internet provider I have ever had. At no point was the internet connection flawless, but in the last 3–4 months it has become absolutely unbearable. In May, we noticed that the internet would randomly stop working (none of the apps woul

Question

Cable loose on utility pole

Who do I contact for a loose xfinity cable on a utility pole. The cable drops down from overhead to underground and is supposed to attach to the pole.

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Customer Service

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Xfinity mobile

I am not happy with my xfinity mobile the customer service ppl don't know what they are doing and I have called 5 times to resolve my issue and still nothing very poorly customer service

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Customer Service

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willie_mctell, I am sorry to hear you are still having trouble accessing HBO MAX. Have you swapped out your box? I would be happy to work with you on this. Please send us a DM with your name and address. Here are the detailed steps to direct me

XfinityAngie

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1 hour ago

to the conversation:

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Yes, the reason being that NOW doesn't have a data cap. I'm otherwise happy with my current service and the price difference is only $5. (I realize that new Xfinity customers can purchase a plan with no data cap for $40 for five years). Thanks

user_441c4f

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1 hour ago

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Switch from Xfinity internet to NOW internet.

Hi, I would like to switch from Xfinity internet to NOW internet. From what I’ve read, I need to set up a pending disconnect for my current account before signing up for NOW. Could I get some assistance with this? Thank you.

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Hello, @user_441c4f thank you for reaching out over Xfinity Forums. You've contacted the right place, I can help with getting the postpaid account disconnection set up. We would want the order set out 10 days, this allows you to place the order for t

XfinityJustinC

commented

1 hour ago

to the conversation:

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Switch from Xfinity internet to NOW internet.

Hi, I would like to switch from Xfinity internet to NOW internet. From what I’ve read, I need to set up a pending disconnect for my current account before signing up for NOW. Could I get some assistance with this? Thank you.

Question

Good morning user_caj615. 10.0.0.1 into a web browser address bar while connected to your home network, and log in with the username admin and password (or your custom password) to view your local network and public WAN IP settings.

XfinityTommy

commented

1 hour ago

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IP address

What is my Comcast IP address

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