Xfinity Community Forum

user_ik2qf1 You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate yo

XfinityVictor

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4 hours ago

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Customer service/appointment

I chatted with somebody at 7 AM Wednesday, June 17 because my ethernet ports on my router were fried due to lightning striking close by my apartment over the weekend. I had my work check all my equipment because I work from home. It is working properly. I tried two other ethernet cables and I tried

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@MD203 My team is happy to have helped you get on an awesome new promotion to help lower your bill. The Xfinity team is always here for you if you should ever need us down the road. Have a great night!

XfinityShawn

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4 hours ago

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Promo Pricing

I know this is a common issue but I find it absurd that I currently pay 79 a month (not including any of the extra charges on my account) for 200mbps internet and when I go to look at new customer promo pricing it's 50 a month for 1gig. It feels like a solid burn to know that I'm paying nearly doubl

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user_aumm27 Manually updating your mobile account address for NOW or our standard Xfinity mobile services is not possible. Mobile services require an Xfinity internet or NOW internet service to order and activate. We do allow you to keep your mobile

XfinityAmandaB

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4 hours ago

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Change my NOW Mobile service address

I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.

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I get nowhere with Chat. As I mentioned above, phone agents and Chat are unable to update my account.

user_aumm27

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4 hours ago

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Change my NOW Mobile service address

I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.

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how do i get a replacement battery for the takeover bridge in my xfinity honeywell home alarm

Plucknbach

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4 hours ago

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Battery back up

How to order the back up battery for pro extender?

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Hello, I originally went to Customer Service because I couldn't find the NOW team option and I really hope that you can help me get these issues resolved. I have a NOW Mobile prepaid account. My service address has been locked to my old house for a

user_aumm27

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4 hours ago

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Change my NOW Mobile service address

I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.

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Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to

XfinityVictor

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4 hours ago

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I have additional questions about a bill.

Hi there, I was told to create a new post if I had more questions. I have a question about a past due bill and also an installment plan. may I contact you?

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I don’t know where the direct messages and I’m not putting my personal information right here

user_ik2qf1

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4 hours ago

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Customer service/appointment

I chatted with somebody at 7 AM Wednesday, June 17 because my ethernet ports on my router were fried due to lightning striking close by my apartment over the weekend. I had my work check all my equipment because I work from home. It is working properly. I tried two other ethernet cables and I tried

Question

Hi there, @user_mhca2x! I am sorry to hear that you want to cancel your NOW internet service. This is the NOW internet FAQ page, https://www.xfinity.com/support/articles/now-internet-faqs. NOW Internet is a prepaid service that requires enrollme

XfinityRay

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4 hours ago

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Cancel Xfinity Now Internet

Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no

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My information is correct when the initial appointment was scheduled the person that I chatted with did not put in there to replace my router so they only checked outside so then I started chatting around 5:30 when I got the message that the appointm

user_ik2qf1

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4 hours ago

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Customer service/appointment

I chatted with somebody at 7 AM Wednesday, June 17 because my ethernet ports on my router were fried due to lightning striking close by my apartment over the weekend. I had my work check all my equipment because I work from home. It is working properly. I tried two other ethernet cables and I tried

Question

user_aumm27 Check out our NOW support page to see how to manage/access your NOW account and services, and the NOW Portal. Once logged into the NOW portal, there is a Chat option at the bottom of the screen.

XfinityAmandaB

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4 hours ago

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Change my NOW Mobile service address

I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.

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@XfinityAldrik I told him to use an XG1V4. That box solved my issue. The old box was XG2V2

user_c2eq10

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4 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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quercus_alba - Thank you so much for sharing your feedback and for being part of the Xfinity Forums community—we’re really glad you’re here. I completely understand how frustrating it can be when your services aren’t working a

XfinityThomasA

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5 hours ago

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Cable outage on 6/3--BAD pixelation on TV channels persisting since

On 6/3 we had a complete service outage of all Xfinity services for several hours for an alleged "upgrade". Saw folks running around neighborhood working on the little kiosks and things all day, but no noticeable gain of function, or communication from xfinity before or after the event as to what to

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Cancel my services now, please

user_mhca2x

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5 hours ago

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Cancel Xfinity Now Internet

Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no

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@user_rcfqme Thanks, we can check the activation. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here

XfinityBenny

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5 hours ago

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Peacock Acivation

When trying to activate my peacock account it states "Your Xfinity account is already linked to another Peacock account." however it shows no activation on the subscription page.

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I don't see an option for the NOW team...only Xfinity Mobile.

user_aumm27

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5 hours ago

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Change my NOW Mobile service address

I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.

Question

user_ik2qf1. I’m really sorry you’ve had to go through all of this, especially with multiple updates, missed appointments, and conflicting information while you’re trying to work from home. I completely understand how frustrating th

XfinityDilary

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5 hours ago

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Customer service/appointment

I chatted with somebody at 7 AM Wednesday, June 17 because my ethernet ports on my router were fried due to lightning striking close by my apartment over the weekend. I had my work check all my equipment because I work from home. It is working properly. I tried two other ethernet cables and I tried

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Cancel Account/Direct message

Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.

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Your Home Network

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Thank you for reaching out @user_7pxrlv! I see BruceW shared the link to our Xfinity Connect website which will take you directly to the Comcast email once signed in to the account. Were you able to access your email?

XfinityAldrik

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5 hours ago

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Comcast email

I would like a link to log into my Comcast email

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@XfinityPeterH I need someone to look into my account and tell me how many payments left on the installment plan do I have and how much it would be to pay it off? So I can get another installment plan. My past due balance is due on saturday, and can

user_il6gj7

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5 hours ago

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I have additional questions about a bill.

Hi there, I was told to create a new post if I had more questions. I have a question about a past due bill and also an installment plan. may I contact you?

Question