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Porting number issue.
Xfinity Mobile has misrouted my phone number (which I ported from T-Mobile in 2024) to a stranger's account due to a backend system glitch. For the last 3 months, Xfinity has failed to fix the mapping error because they claim they need permission from the stranger. As a result, my phone service is s
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Customer Service
Comcast broke all my irrigation
Comcast came to bury a line, however broke sprinkler heads and pipes throughout my yard. I asked the installer if he had any issues during install he said everything was fine. Now I’m even more worried about the gas lines. I know he wouldn’t have told me if he busted those either. Extremely frustrat
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Customer Service
user_y7rb33 Thanks for clarifying. You’ve already confirmed that this is happening only on xfinity.com, across multiple pages, and that it started before your recent Firefox and Windows updates. I appreciate the detailed testing you’ve do
midsize browser window jumbles xfinity.com display
The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced
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wwroblicka90 - Thank you for choosing Xfinity and for joining us here on the forums! It’s important to us that you’re able to receive your calls, and we’d be happy to help troubleshoot. One thing to check is Call Forwarding, as it m
Some landline phone calls are not getting through
Some incoming calls to my Xfinity Voice landline are not getting through. Here's what happens: My landline phone will ring once (and only once). The caller ID display shows "Incoming Call." But when I pick up the phone to answer the call, all I hear is the dial tone. Evidently the call is being drop
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hello. offering a post re: user_5ywejd. the reply mentions looking into ... and escalate further. for 49 days i have been looking for xfinity 'help' to do that for me. my phone has been locked for 49 days. two days ago i was on hold 5 hours for a liv
Unlock phone
This is the 11th day battling with Xfinity about getting my husband’s phone unlocked. I’ve spoken to numerous people and visited the store where we bought the phone twice. No one can unlock the phone, not the manager, district manager, or a contact at corporate. I have 5 unlock tickets that have bee
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Unable to search after new email interface updates
After logging into my email and the system automatically updating my email interface, I can no longer see the search bar at all. Also any icons that are supposed to appear following the word " Compose " are missing.
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No sports and entertainment channels
I pay for this and not getting the channels?
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Channels and Programming
@XfinityKei, do please read carefully. You've run into a long-time English major here. 8^p (That's an old-fashioned text emoji. Look at it sideways.) As I said in my previous response, I updated both Firefox and Windows in th
midsize browser window jumbles xfinity.com display
The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced
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I do not authorize the renewal or extension of my current fixed-term agreement
Dear Xfinity Customer Service, I was informed that my current 24-month agreement began on March 15, 2025, and is scheduled to expire on March 15, 2027. I hereby formally notify Comcast that I do not authorize the renewal or extension of my current fixed-term agreement. I wish to permanently disconti
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Customer Service
I have the same issue that started about 3 weeks ago on my LG laptop and Dell desktop. After 6 hours on the phone and 2 visits by technicians, the issue was never resolved. I removed all anti-virus software, changed browsers, and re-started and start
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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I sent a DM 15 minutes ago but nobody has responded.
Not receiving email- even from xfinity@account.xfinity.com
For years I have been having issues receiving email from companies such as for order confirmations or e-vites. Now even messages from
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Hey there, @user_7P! It appears that service has been successfully installed, and the outside line successfully buried, which is great to see :) How did everything go? If you still need anything dealing with your account specifics, feel free to reply
Need help getting on waitlist for tech appt - text number not working for me
I have current Xfinity service. Moving to new construction community. 40+ offers from Xfinity were waiting in my new mailbox, but the installation time is far out. There is not much to install since all the inside the walls work in already complete. We just need one cable phished through. Thanks!
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Not using an Nvidia Shield, but other devices that use WPA2 authentication. After switching to the XB10, those devices cannot connect anymore. Even worse, the WPA settings on the XB10 "are being managed automatically to help optimize your home Wi-Fi
XB10 5 GHz WPA3-Transition Fails on 2 NVIDIA Shields; WPA2 Fixes Both
I'm posting this because I've now reproduced this with two separate NVIDIA Shield devices and isolated it fairly narrowly to the XB10's 5 GHz WPA3-Personal-Transition behavior. The short version: Both NVIDIA Shields worked normally with this XB10 for roughly the first 10 days after installation. The
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Oh no! Let's check this out further, @user_3ife61. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us: 1-Click "Sign In" if necessary. 2-Click the "D
Unable to access Peacock Premium streaming perk
I have been receiving this message for the last year and am unable to access it. When I sign in, it says I have no eligible benefits. How do I resolve this? As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem
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user_x6hzhr -Thank you for your feedback and for joining us here on the Xfinity Forums. I know how frustrating service interruptions can be, and I apologize for any inconvenience this may have caused. If you ever experience an issue with your Xfinity
Daily outage three days in a row starting over the weekend, 9AM - Noon
Without advance warning I've had three internet outages at my address in the last three days, October 24, 25, & 26. It starts around 9AM and they "work on the problem" for a couple hours and then it comes back around Noon, give or take an hour. Is there an open network ticket in my area to resolve t
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I did that. It didn't work in Firefox but now works in Safari. How long till I get a response?
Not receiving email- even from xfinity@account.xfinity.com
For years I have been having issues receiving email from companies such as for order confirmations or e-vites. Now even messages from
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Cancel and disactivate free Xfinity Mobile line
Requested a mobile line cancellation over two weeks ago, but the line remains active and no confirmation email was received. Need an agent to review my account and backdate the closure.
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Network
I get the same message that I always receive, Sorry, you’re not eligible to redeem benefits
Unable to access Peacock Premium streaming perk
I have been receiving this message for the last year and am unable to access it. When I sign in, it says I have no eligible benefits. How do I resolve this? As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem
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Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your address. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon
Home classified as business address
My apartment [Edited: "Personal Information”]is being classified as a business even though it’s a home.
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@user_snyg9t Thanks for reaching out to us via Forums. I also appreciate you troubleshooting on your own. Did you by any chance try restarting the device by using the Xfinity app?
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New TV cable box not connecting
Hello, I received a new TV cable box to replace an older box. The new box will not connect to my TV. I have done all the unplugging and reconnecting my cords with no success. The tv screen is blue with three white dots blinking like it is "thinking". Suggestions?
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