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@XfinityLinda you don’t think I’ve tried and tried and tried? and always get the run around. I have a confirmation ID that we owed nothing. It’s meaningless. Worst customer service ever. And you are losing 6 lines of cell phone service over $152.
Worst ever customer service!
Xfinity didn’t disconnect our service when we asked, billed us $770, then cut it in half when I complained, then cut it in half when we complained again, and has now closed our account entirely , and sent a $152 bill to collections for service we demonstrably never used. And now, I can’t talk to a p
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No I can not access through the app either, it is the same error
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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user_g29l3k, please let us know if you are still having issues, we want to help get this taken care of.
Issues using the Xfinity Stream app on a new Samsung Smart TV
I was delighted to discover that I don't need my X1 set top box any more, now that I can watch some of my favorite shows via the Xfinity Stream app on my new Samsung Smart TV! Unfortunately, I keep running into nitpicks. My current nitpick is that I can't figure out how to change the picture dimensi
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Nightmare!!!!
My husband lost his phone on a cross country trip. There was absolutely NO way they were shipping it anywhere but our home 2,000 miles away and expected someone to sign for it and mail it to us. This wasn't possible. No stores in CA NV or AZ. Then we switched services, and lost his # of 28 years!!!!
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Plan
Thanks for confirming! That helps narrow things down quite a bit. Since you're able to access the rest of your account normally and have already tried multiple browsers, clearing your cache, and using incognito mode, this appears to be specific to th
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Thank you so much for taking the time to reach out to us here with those details again, @user_lepwhi! We would be more than happy to look into the details on our end, can you please send us a DM to get started? Please send us a direct chat me
Turn off Number Lock non-functional via web and apps
In the process of upgrading a device (iPhone to iPhone) the activation process requires that number lock be turned off. Attempts via Xfinity website (Windows Chrome browser), Android app, and iPhone app have all failed to function beyond a simple screen refresh. An Android device also in the account
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Duplicate charges
Hello. I have been receiving duplicate charges for the same service but billed to two different charges. These charges went on for a full year and the manager at the Xfinity store found them when I closed my account. I have spent well over 15 hours on the phone with Xfinity customer service and each
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Billing
Thanks for reaching out @user_cyjk9s Thank you for reaching out and sharing your interest in our pricing options. To be transparent, new customer pricing is not available for customers with existing accounts. This includes canceling an active ac
switch to NOW internet service
Need to switch to the NOW internet service. Over 10 year customer. Don't want to cancel and then have to sign back up.
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I am able to sign in and use my account normally except the membership benefits page.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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user_tu98pk We'd be happy to help you get this sorted out! We understand why you're concerned, especially when you were expecting your new monthly bill to be $102, but you're seeing $143 instead. On top of that, you're unable to activate Netfl
New order is messed up
I just changed my rate from 200 to 300 and added a $22 package. Bill should be $102 but days $143. Also, not able to set up Netflix they you or anything else
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Repeated Internet Outages — Request for Investigation and Bill Credit
My internet has had repeated outages over the past week, including daily outages for the last 3–4 days. I’m paying for service that hasn’t been reliable. Please investigate the recurring interruptions, tell me what’s being done to resolve them, and review my account for a credit. Please keep your re
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Your Home Network
It is not checked and has not been checked
email address book -unwanted additions
My xfinity email address book automatically adds anyone that I send an email to. I do not want this. I only want contacts that I specifically add to the address book. How do I stop this automatic addition?
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Same experience here. So frustrating. user_n1qgg3 deserves a Presidential Medal of Freedom for nailing the exact issue so many of us are having. Where you at, xfinity????
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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user_m4g2np Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Requset to cancel internet service
I would like to cancel my internet service. I called over 2 weeks ago and a representative told me it was processed. I have yet received any cancellation confirmation and my online account is showing the plan is still active. Please assist.
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user_5gom7j Good morning! We appreciate you taking the time to share your feedback on wanting to be able to watch Wild games. As programming costs rise, we sometimes have to make difficult decisions about what we're able to offer. At this time, Xfini
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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New order is messed up
I just changed my rate from 200 to 300 and added a $22 package. Bill should be $102 but days $143. Also, not able to set up Netflix they you or anything else
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Customer Service
Requset to cancel internet service
I would like to cancel my internet service. I called over 2 weeks ago and a representative told me it was processed. I have yet received any cancellation confirmation and my online account is showing the plan is still active. Please assist.
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Customer Service
user_0wwv86 We appreciate you sharing that you're experiencing the same error. You've already done quite a bit of troubleshooting, including clearing your cache and cookies, checking your browser settings, using incognito mode, and trying diff
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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@XfinityAldrik thank you, I'll try that!
TV Box status unavailable
I have two TV boxes. One shows as Online and works fine, and the other shows "Status Unavailable" and has continuous issues with picture freezing. I have spent several hours with customer support and done several whole system resets, to no avail. I asked if I could have a technician come and take a
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user_a5lfd2 Good morning! Thank you for reaching out to our Xfinity Forums regarding your billing concerns. It an definitely be frustrating when your billing is correct. I'd be happy to take a look at what's going on, and get you in the right directi
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Duplicate charges
Hello. I have been receiving duplicate charges for the same service but billed to two different charges. These charges went on for a full year and the manager at the Xfinity store found them when I closed my account. I have spent well over 15 hours on the phone with Xfinity customer service and each
Question