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How to unsubscribe to Xfinity forums
Hi, How do I unsubscribe to the Community Forum? Please unsubscribe me. I did this in error. Thanks much.
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Customer Service
Mobile service
My wife got residential internet and And they told me that it has a free line, But when they were activating it, an agent made a change without my authorization and they canceled my free line, and now they don't want to take responsibility for that mistake and are charging me.
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Billing
No, that's all. Everything seems to be working fine, now. Thank you.
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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Activate gateway
I can’t install the app so I need another way to activate a new gateway
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Customer Service
So, has there been an update to fix? Still not allowing local channels on firestick. All other channels are available.
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Can I re-purpose a NOW Internet Gateway from another location?
I used to own two properties, one remote and one home, both had internet service through NOW Internet gateway devices at each location. I sold the remote property and the Xfinity rep said they don't take back these old gateway devices and just get them recycled. But the gateway at my home just went
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Your Home Network
I am having the same problem and I’ve spent hours on the phone with Xfinity agent And they have no idea what’s going on.
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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@XfinityVictor The part of the test between the gateway and the home networked devices is not very useful. The results: "Strong connection", "Fair connection", and "Poor connection" is not very informative. For me, I need a real number from the Int
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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No coaxial outlet
Hi, I recently signed up for Xfinity internet and while attempting to activate a wifi modem I discovered that the house does not have any coaxial outlets. Would Xfinity be able to assist with getting a coaxial line installed?
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Customer Service
My husband and I were having the same issue. It’s been a year since we have. A problem with the trade, until now we are paying for the phone once a week we are reaching out because all the ticket are being closed with out A proper explanation why th
Unsolved trade-in issue
DISPUTE DETAILS 9/13/25- AT THE LIVERMORE CA. Xfinity store: we decided to switch to Xfinity mobile after 20 years with Verizon. We purchased three new phones during the promotion of $1100.00 trade-in value for eligible phones, all three our trade-ins were eligible. This dispute is regarding the tra
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@user_8p8ba3 Indeed, and yes that will happen when there are mixed generations of service. Keeping everything in a grandfathered state would retain the multiproduct discount, as the current generation of services no longer qualify for that discount m
2 product discount
I had the 300 MB internet with the Xfinity voice plan. My bill reflected a $20 discount on voice. I moved up to 1G still keeping Xfinity voice. I was told that I lose the discount and now voice is $40.00 Is this accurate
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user_mqo47s - Thank you for your feedback. Our team is here to help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversa
Formal Complaint - 13+ hours of support with NO RESOLUTION
FORMAL COMPLAINT – 13+ HOURS OF XFINITY SUPPORT WITH NO RESOLUTION I am posting this because I am extremely disappointed with my experience with Xfinity today, and I need this complaint formally documented and escalated to someone who can actually take ownership of this situation. I started trying t
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Xfinity Bridge Access
I am trying to use the WiFi I pay for with equipment I pay for but am having some issues turning bridge mode on. From what I can tell, the use of your categorically inferior WiFi extender is preventing this, can you confirm that is correct? Can you confirm that your policy is that I am unable to acc
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Customer Service
Hi @user_88o1mz I apologize for the experience this is not what we want any of our customers to go through. We'd love to help with this more in detail. May I please ask that you send us a direct message with your full name and service address to get
Issue with mobile phone bill
I signed up with Xfinity 2 months ago. The mobile phone line was free for the first year. I just received a phone bill. This is included with the plan I’m on. I have spent 50 hours talking to people at Xfinity, all to no avail. They also have 2 mobile devices on my account. I only have one. I have n
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Hello @user_gh1b7e, and thanks for reaching out on our Xfinity Community forums, and for letting us know what you've already tried. Since unplugging the box and restarting it through the app hasn't helped, let's narrow down whether the issue is with
Dvr recordings audio go in and out randomly. Box does not have a power button. Unplugged and reset through the app no change.
Dvr recordings audio go in and out randomly. Box does not have a power button. Unplugged and reset through the app no change.
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Xfinity is not Disability user friendly ! Reporting to FTC & BBB
I am a person who has low vision due to health issues. I can not drive or have anyone deliver equipment, I stated from the beginning of the phone call - I am disabled and request accomadation under federal ADA. Agent sounded like she was in a child care room. I am moving on Oct 7,2026 I have a 1 hou
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Your Home Network
UPDATE I got an Xi6 to test myself and here's what I found. I also posted these results in the DM thread opened with the support group. I fed the Xi6 into my Denon X3800H in a 5.1.4 layout. When set to Auto Detect, everything outputs as Dolb
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Could be an unstable connection. Try a different HDMI port: If the freezing continues, plug the cable box into a different HDMI port on your TV to rule out a bad port.
tv
I had a probelm and I received a new remote and a cable box. On April12 I had a service technitian and they put in the new cable box. Ever since then my TV screen has been freezing on prerecorded TV shows. It is not the TV because we don't a problem on our LG remote stations such as Prime, Netflex,
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Hi I had to get an extender box for the upstairs and then I also had to update the router downstairs too unfortunately.
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Router
I need to order another router for another room. The extender I have does not work and now that I work from home the WiFi connection is weak for the upstairs room that I will be working from. How can I order or get another router and still keep the one that I have now for the downstairs area.
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