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Daily Outages/Connection Drops
I have been experiencing issues with intermittent internet drops since I moved into my current apartment in June 2025 and restarted service with Xfinity. This impedes my ability to work on a daily basis. I even purchased a new computer in case that was the issue, but the outages have continued on th
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Your Home Network
Moving underground line
Hello, we have an orange coax cable that will be broken once we start landscaping. It is very close to the top of the ground. I called and the lady basically made it seem like you guys wouldn’t come out to place a new line unless it was broken, and even then it would only be repaired or Or replaced
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Customer Service
user_ucejh1 I would be reaching out if I were in your shoes too. When it comes to a sellf installation that is unsucessful if a tech has to come out you are charged a $100 fee. This is per the terms and conditions. That being said we can take a look
billing
I was charged a $100 install fee despite completing a self-install. The technician found the issue was with outside wiring. I need assistance reversing this charge.
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outage
I am working, how can you shut off my wifi planned for ALL DAY??? Will I get a full day credit of cost??
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Customer Service
Good morning @jp.dubb, and thanks for posting to the Xfinity subreddit, I hope this message finds you well. I am sorry to hear about how the interaction you had with a support rep ended, I know that is not the way we would like those conversations to
Poor customer service
Dear Xfinity Customer Support Team, I’m writing to share feedback about an interaction I had with an Xfinity support agent on 04/16/2026. While I appreciated the clarity on my bill, I felt that the conversation ended abruptly. I had expressed an apology for any confusion, yet the chat was closed wit
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Problem SOLVED!I went ahead and bought an Arris SB8200v3 and a Cudy AX-3000 and EVERYTHING is working perfectly.In all my tech research, I learned the firmware version xxx.13 was known for IPv6 issues, but this brand spanking new MG8702 had version x
T3 SYNC errors and fail to receive ipv6 prefix Motorola MG8702
I am using a high-spec Motorola MG8702 (DOCSIS 3.1) that is certified for Xfinity, Spectrum and Cox. While my speeds are within the 75/10 plan range, my SNR (Signal-to-Noise Ratio) is clearly failing due to the 'Next-Gen' frequency shifts in my node. My logs prove a physical layer failure (T3 Timeou
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Update: xfinity did NOTHING and gaslighted me like I did something wrong. They have zero ethics. T-Mobile always honored and went out of their way for mistakes. After more than a decade I’m leaving xfinity completely.
Not honoring promotion
I signed up for mobile, called and verified I was eligible. The promotion was for $10 a month for the first line for a year. I received my first credit per the offer and now I have a full price bill. I called xfinity and they said because of my internet, I don’t qualify. Each representative I spoke
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Poor customer service
Dear Xfinity Customer Support Team, I’m writing to share feedback about an interaction I had with an Xfinity support agent on 04/16/2026. While I appreciated the clarity on my bill, I felt that the conversation ended abruptly. I had expressed an apology for any confusion, yet the chat was closed wit
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Customer Service
When is my service will have work begininng for my installation
I've been waiting since March 12th for service. I know all the excuses however we're going in our 5th week without Internet nor TV there is no action being done only pre-prepared answers from Xfinity employees. If we don't see work beginning by tomorrow we will be going another direction! We'll see
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Customer Service
As stated, I have done all of that. Comcast said "higher" security personnel will call me but that was 2 days ago.
Can only receive emails
In my Comcast email I cannot compose, reply or forward emails. I can get emails no problem. I get the error “An error occurred inside the server which prevented it from fulfilling the request”. Comcast can't seem to assist me. I cleared my cache, tried incognito, a new browser, reset my password, di
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Loss of Channel 7 (ABC) Denver Colorado
I was gone from March 31 through April 13. On April 14th, I was dismayed to see that Channel 7 was no longer part of the Xfinity package I have purchased and am still paying for. There are many programs on ABC that I am missing. A number of my friends are unhappy also with this development. Please d
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Channels and Programming
Hi there, @user_w8i3id. Thanks for reaching out to us here on the Community Forum. What are you seeing when you attempt to tune to that channel?
Live tv channels not showing up
Why can’t a get live tv channels specifically Wgn channel 9 when I live in downtown Chicago
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user_5c97vi, I am sorry to hear you are still having issues with your email. Let us know if you would like to run through some troubleshooting steps. We are always happy to help.
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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user_271dd3, Hi there! Thanks for taking the time to reach out and for sharing this. I can undersand the importance of having your emails working correctly as an Apple user myself. I am sorry to learn about this experience. You've reached the right t
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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@user_t8wykd To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon Click the "New message" (pen and paper) iconThe "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.As you
Need to talk to human representative to reset my Internet and confirm scheduled payment please!
I came back from hospital and have no Internet. Please help! I set up scheduled payment but it won't turn on still.
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How do I send direct message
Need to talk to human representative to reset my Internet and confirm scheduled payment please!
I came back from hospital and have no Internet. Please help! I set up scheduled payment but it won't turn on still.
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@user_v6j6y5 We appreciate your time in reaching out to us here on our Xfinity Forums. It sounds like you may be getting some network upgrades and I am truly sorry for the frustration caused by the service interruption. Once the interruption is compl
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outage
I am working, how can you shut off my wifi planned for ALL DAY??? Will I get a full day credit of cost??
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