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user_12vfic To use our service you would need a coax outlet within the home to connect our equipment to. If you don't currently have one, you could set up a professional install to have one installed for the home.
Coax
I live in a mobile home and we do not have a coax port. Is there another way to set up WiFi?
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Movie purchased in error
The new paw patrol movie was purchased in error on my account on 10/23/26. It has never been watched. Can I cancel the purchase
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On Demand
@user_w7y6wt you will want to work with our chat team using this link to take a closer look at the NOW Mobile account.
Unactivated NOW enrollment blocking Xfinity Mobile
I started a NOW Mobile enrollment but never activated service. Xfinity representatives say my phone number and device IMEI remain associated with NOW, preventing enrollment in Xfinity Mobile. The NOW chat menus haven’t connected me with someone who can resolve this. I'm not able to get to the right
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user_8wky0k Thank you for creating a post. I'm sorry to hear that you are receiving these notifications. Are payments set up through autopay on our end, or is it an automatic bill pay feature through your bank? I ask because I used to use the bill pa
cutting off my service
My bill is paid monthly via my bank automatically. My bill was paid last month AS ALWAYS automatically and I am getting emails threatening my service saying I didn't pay it. I have called many times, given you the proof from my bank including their case number that they used to verify the bill was p
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Concern moved here to the Customer Service help section.
Unacceptable Service
I am writing to formally dispute the lack of a billing adjustment for ongoing internet service problems and repeated outages at my residence. I have had four technician visits to my home, and your technicians have acknowledged that there is a problem with the service. Despite these repeated visits a
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My house the only one on outage map
I’m getting so frustrated, my house is the only one on the outage map since 3pm yesterday and I have received no information from xfinity about when it will be fixed and cannot connect to a human being on the phone or in the chat to try to resolve the issue. Considering canceling my service immediat
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Customer Service
@user_apovhm Thank you for taking the time to reach back out to us here on our Xfinity Forums. Our team would love to help you look into this and see how we can assist with a resolution. Please send us a DM to Xfinity Support with your full name and
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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I was previously using XB7 which I received only a few months ago before getting the XB10. It was using whatever default settings were there, which I didn’t check. The NVIDIA Shield worked fine with the XB7 under those default settings.
XB10 5 GHz WPA3-Transition Fails on 2 NVIDIA Shields; WPA2 Fixes Both
I'm posting this because I've now reproduced this with two separate NVIDIA Shield devices and isolated it fairly narrowly to the XB10's 5 GHz WPA3-Personal-Transition behavior. The short version: Both NVIDIA Shields worked normally with this XB10 for roughly the first 10 days after installation. The
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi and wireless cancellations
Tried online but it takes me back 7 years ago when I lived in Mobile AL
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Xfinity Mobile Trade-In issues
We purchased two iPhone 17's on 6/30/2026 and as part of the transaction we took advantage of a trade-in promotion for our old iPhones. We shipped both phones on the same day (7/11/2026), but only one phone was processed. We were told we had to use the Xfinity Mobile provided shipping labels and had
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Devices
@wriley18 if you get one let us know. After skimming their quarterly reports and some financial articles on various things including a lawsuit they just lost, I'm wondering if there's some intentional slow playing on this issue while they figure out
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a neighb
Switching internet providers
The service have been out since 5am and its still not working. My Bill is paid on time every month. I will be contacting the US Federal Trade Commission's office!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Connect Error
Every other day or so.. I get an error on screen a connection error and to checking modem router.. and stated I have changed my account and I have not. My laptop was down.. had issues and had to reconnect that. Why is this keep happening?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Coax
I live in a mobile home and we do not have a coax port. Is there another way to set up WiFi?
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comcast to yahoo email disaster
went to go to yahoo email thingy. things went south. cannot fix email. ai assistance is stupid. live help from the other side of the world is dumber. had comcast visit coming, comcast canceled. still no email service. never seen a company go out its way to make customers VERY UNHAPPY. btw comcast, t
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@user_souqbi I'm sorry to hear of the experience you had while trying to locate a Xfinity store. As a friendly reminder you can always use this link to locate an Xfinity store near you https://www.xfinity.com/local/store-offers. I’m
Bad customer service
After working 6 days in a row came home to eat and watch TV but my router was not working can’t get help from anyone customer service said I could drive to a store and exchange the router I asked for the closest store and customer service said Georgia I live in Ohio I looked it up for myself we drov
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Upgrade to 500 / 500 service
Today I chose to upgrade from 300 down / 35 up to the 500 down / 500 up / unlimited data service -- however after the order went through it updated to 500 down / 35 up. How do I get this corrected? (I did try the Xfinity Assistant and it gets confused thinking I have an outage. I haven't found where
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