Xfinity Community Forum

Hello user_uasgvc, welcome to the community forums! I'm sorry to hear that you've been running into so much trouble trying to activate your phone. You've come to the right place, and our team would be more than happy to help in any way we can! To get

XfinitySean

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4 hours ago

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Help with cell phone

I have been on the phone for 5 hours today trying to activate a new phone and there is an issue with an old email address on the account. 5 HOURS, twice I have asked to the for a supervisor and been put on hold for twice twenty minutes. All I want to to get a new phone activated, should be simple. B

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My billing is still not fixed! Autopay is still showing $119.18 for my August internet bill after receiving a new billing statement at $0.00 which it turns out is only for the mobile which is free for one year! Why is this not fixed? Autopay will de

user_9vizur

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4 hours ago

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New Xfinity Mobile User - Terrible Customer Service and phone service

I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service

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user_68db84. Thank you for sharing your experience. I can certainly see why this situation has been frustrating, especially after you've spent considerable time following up and receiving conflicting information regarding the status of your trade-in

XfinityDilary

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4 hours ago

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Device credit not being applied after 6 months of asking monthly and being told they will fix it.

I traded in an iPhone 14 Pro seven months ago for in iphone 17 during a trade-in promotion and I was to receive $23.05 a month credit on my bill every month for 36 months but it has not happened. I have contacted support every month since February when the bill comes, and every month a different age

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Constant Netflix problems

For months problems connecting to Netflix only on one tv. Four tech visits. Third new box now 4k good internet speed. All other apps are ok.

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Xfinity Stream Website

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I not sure your model or year it was manufactured but shoot probably 7-8 yrs ago I had a LG TV with Google TV and was able to "sideload" app onto it you would have to look into it don't remember the steps but long and short need access to Google cast

floppyhatmike

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4 hours ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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Tech seemed not want to install service

I had a tech come out for new service in Saturday I could barley understand the tech he stated I have week signal and someone had to come out in 3 days to “add wires” and he left . Now I’m calling customer service who is off shore and the reps have no idea whhat I’m speaking of. Amy ideas as I’m los

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Getting Started

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user_tq8wlu, I'm sorry to hear you are looking to cancel. I can certainly address any issues or concerns you may have.I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon locate

XfinityVianney

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5 hours ago

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I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

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Peacock activation issue

I can’t active my new peacock premium offer because I had an old one linked to my Xfinity account.

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Xfinity Compliments

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Thanks for meeting us here about your Yahoo email setup on your iPhone and iPad, @wvagirl48. We're happy to help. To set up your Yahoo Mail on an iPhone, follow these steps: Open the Settings menu and tap Add Account.Select Other.Tap Add Mail

XfinityLinda

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5 hours ago

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Easy set up from Comcast’s to yahoo. I am unable to set this up on my I phone and I pad. PC no problem. What can I do?

I have what I need on my PC, however I am unable to set up my I phone and I pad to receive my Comcast mail on yahoo

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Comcast Blows with Yahoo

Change you cable and Internet provider now. The Forced move to Yahoo is a money grab. If you don't want ads it will cost you a monthly fee.

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Email

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How many times do i need to call to cancel my account?

I have now called twice to close my account yet I am still getting charged now for two months in a row. I am lost on what a person needs to do to close their account when they arr no longer at the address let alone in the country. Somebody please help me out. The xfinity team is failing horribly.

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Billing

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user_jph9qh. I can certainly understand your frustration, especially after experiencing repeated interruptions and taking the appropriate troubleshooting steps, including a technician visit and replacing your modem. When an interruption is related to

XfinityDilary

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5 hours ago

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Need to file a complaint

I need to file a complaint about my Xfinity service. I have had 13 days of interrupts, outages, and disconnects on my home internet and TV. These 13 days of outages have included 30 internet interruptions multiple times a day throughout July.

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@user_kd2oee thank you for letting us know! Yes it sounds like we were waiting for the other work to be completed before our teams could come in and do the work. The good thing is that we are aware of the issue and hopefully the app will be updated s

XfinityAbby

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5 hours ago

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Power has been restored, modem is still offline

Power has been restored for hours. 2 impacted addresses are still not registering with xfinity after modem cycle

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Thanks Marcus, The service outage message has just now changed from a power outage, to "Your Xfinity services at xxx may be unavailable due to an issue with our network. We're working to restore service as soon as possible. We apologize for any inco

user_kd2oee

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5 hours ago

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Power has been restored, modem is still offline

Power has been restored for hours. 2 impacted addresses are still not registering with xfinity after modem cycle

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