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Last minute of recorded programs cuts off
The last minute of recorded programs cuts off. This is a broadly known issue with your customers. The only guidance I have found is to go into each scheduled program individually and extend the recording 3 minutes as a work around. I do not want to do that, but instead am seeking a permanent fix fro
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X1
Continuously getting RDK-03117
I have tried all of the troubleshooting steps. The box will start working again for a few moments and then results to this error again. How do I reach someone that can actually help solve this? The box is about 5 years old, so I am thinking it likely needs to be replaced at this point.
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Flex
I’ve had the same problem via Xfinity App and website. I wanted to view Apple Watches to see about adding one to my account and the page for watches says “access denied”.
Access denied on Xfinity app
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
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I appreciate you sharing that; It’s helpful context, TigerJr. If it happens again, please note the program, channel, and timing, so we can document and escalate it appropriately. Feel free to reach out whenever needed. We're here to help. &nbs
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
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user_syo254 This article should help with the option to enable/disable the admin tool: https://www.xfinity.com/support/articles/admin-tool-access. Is there a service issue or setting that you are having trouble with? Our team and community can help i
Admin Tool on Xfinity Gateway option missing from Xfinity App
reopening thread cause some genius decided to close it when this issue still exists. Apple does not show option to enable admin tool, but going to 10.0.0.1 is still met with the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other
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Thank you for reaching out to our team. That is certainly a request that I can help you with from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if ne
Cancel my internet service
I’m moving to out of country so I want to cancel my internet service!
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Hello @user_bc733d I understand the importance of staying on top of your billing. Is the account you are looking to gain access to a new account?
Can’t access bill over phone, in app, on website or through Xfinity assistant
Cannot see my bill anywhere because when I sign into my account it shows an old service address and Xfinity assistant won’t connect me to a live agent because my account is supposedly “closed” despite having internet service
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@XfinityDilary I will when the need arise but not required right now. Since it has occurred I coast versions of the DVR software and no logged defect fitting that description then it is highly likely not solved by the automatic version upgrade
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
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Thanks for the update, TigerJr. You mentioned you haven’t tried it since the update. Could you give it another try and let me know if the issue is still happening?
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my internet service
I’m moving to out of country so I want to cancel my internet service!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can’t access bill over phone, in app, on website or through Xfinity assistant
Cannot see my bill anywhere because when I sign into my account it shows an old service address and Xfinity assistant won’t connect me to a live agent because my account is supposedly “closed” despite having internet service
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@XfinityMatthew Thank you! fyi it has occurred in the past so under different versions of the X1 DVR software. Most recent version I think was 199.1 I’m currently running v200.0 but have not tried since the upgrade.
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
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@user_zwe4nj Thank you for reaching out to us about your speeds. How are you running speed test? What are you noticing on your devices. We do recommend running speed test from our site https://speedtest.xfinity.com. In addition to this I am glad for
[RESOLVED] Xfinity slowing download speeds again? Why?
Xfinity slowing download speeds again? This is crazy. Within 3 days, the download speed cut in half. Why? I'm not changing anything. 5/22/2026 16:0:52 143.74 Mbps 40.97 Mbps 18 ms 2 ms Excellent qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net 5/22/2026 8:12:31 137.80 Mbps 41.21 Mbps 19 m
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@XfinityRichard I did Dm you is there anyway you can help?
charged $109.00 twice
hello i am contacting the customer service since i am in india and i had autopay applied to my account so i didnt notice but i was charged $109. on april and may twice when i didnt check thinking i am paying for my internet. i was charged $10. all throughout help
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I did DM you but I haven’t got any response. I am in India and I’m panicking since 109$ is a lot of money for me
charged $109.00 twice
hello i am contacting the customer service since i am in india and i had autopay applied to my account so i didnt notice but i was charged $109. on april and may twice when i didnt check thinking i am paying for my internet. i was charged $10. all throughout help
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Thank you for reaching out on our Xfinity Community forums regarding your Paramount+ subscription @user_6jefdu!If you are ever in doubt about an email you receive regarding your services, or need to verify the authenticity of such emails, always be s
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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@user_3gxtve, thanks for reaching out on our Xfinity Community Forums. Sorry to see you go, but I understand you moved and longer need the service, I hope the move went smoothly. I appreciate the business you had with us, and I'd be to help out. Plea
Cancel Services
How do I cancel my xfinity service? I would like to turn it off, as I have moved away.
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@JamesP1122 Thank you for taking the time to detail everything that has been happening. I can see how much time and effort you’ve already put into trying to get both of these issues addressed, and I want to make sure this gets the right attenti
Missing NOW TV channels and DVR
There was an issue with my payment for my prepaid NOW TV service that was corrected. That interruption caused my account to get stuck. I don’t have access to my DVR, premium channels or recent on demand programs. I’ve tried every trick to make my account whole to no avail. I’m not able to turn on au
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Comcast or one of its contractors dug up part of my front yard to bury a fiber line that I did not request. They also ran it to the wrong location on the house, since my Comcast equipment is located around back, not at the front corner where they pla
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right of way
A contractor from Comcast showed up on our property yesterday digging a trench from a pole to set a power unit in our yard. There was no advance notice of this and I never signed an agreement with Comcast giving them an easement or right of way on my property. The power supply/transformer they set i
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