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I figured that was the issue. If you can, it might be best to use different numbers and emails if you have multiple accounts open. You can absolutely log into your account and make those changes.
Roku Error
I have a Roku express 4K. I'm trying to authenticate to the Xfinity Stream app and I'm receiving the message that I don't have a video subscription. This is incorrect. Can you assist me, please? I have tried uninstalling the app and restarting the Roku. I am on my home network.
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@XfinityDuron Yep. Problem was that I have a second address that is Internet only. When I began that service, my user id became primary on that address. When I tried to access stream, it saw me as an Internet only customer. 45 minutes with a technic
Roku Error
I have a Roku express 4K. I'm trying to authenticate to the Xfinity Stream app and I'm receiving the message that I don't have a video subscription. This is incorrect. Can you assist me, please? I have tried uninstalling the app and restarting the Roku. I am on my home network.
Question
Poor customer service
Need 3 more day to pay $105$ been with them 15 years disabled vet they said they can not help me asked to speak to a manager surprise non available. For a multi million dollar business I guess they'd rather have 105$ then a loyal 15 year thru multiple states during my time in. I get my VA check and
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Customer Service
My social Security number isn’t coming up for my name
Hi I wanted to get a new phone through you guys but they said stuff wasn’t matching can you please help me
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Customer Service
Hi @user_uxy9q4, you've been very helpful with the information you are giving us. Are you getting a specific error code? Or is it just the error that our Xfinity Stream app will not allow you to update your Firestick zip code?
Stream the local TV channels remotely using the xfinity stream app with a fire stick
About a week ago I have been unable stream the local TV channels remotely using the xfinity stream app with a fire stick I have connected to my TV. The other togo channels stream without a problem. My home location is at 02035 and the remote location is at 02532. The notification states ” To play vi
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I do hate to hear about your connection issues. Did you have luck with your service tech, or do you still need assistance at this time?
Arris S33 Cable Modem - Intermittent Xfinity Internet Service, Then None at All
We've got (allegedly) 2Gb service to our home here in Northern California. We own an Arris S33 cable modem, which supports up to a 2.5Gb connection speed. It's connected to an eero PoE Gateway and a 3-node eero Pro mesh network. It's worked great for us for most of the last 7 years here. Unfortunate
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Hello, user_x2s0hh! Welcome to the Xfinity Forums! We're glad you reached out. Our team is here to help. Can you tell us a little more about the issue you're experiencing and any troubleshooting steps you've already tried?
Null - Need direct message
Making this post so I have the option to directly message Xfinity support.
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I just checked this again. No, I am missing the May 2026 statement for the previous home.
How to Access Previous Bills From Past House After Moving to New Location
Hello Xfinity and Community. I am not able to access the last few bills from my old home after switching to the new home account. It says switch but the old home doesn't show up. Is there a way to access the previous billing history (specifically I just need the last few bills)?
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Channels won’t load
My channels will not load say keeps saying attempting to Resume
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Xfinity Stream Website
Phone ordered from Xfinity marked as delivered but I did not receive
Hello, this is regarding ticket number ECM0025604191 i ordered an iPhone from Xfinity. I received notice that it was delivered and signed for but I have not received the phone. please help me process a refund for a phone i paid for and did not received.
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Devices
I tried to upload pictures, but can’t due to the error of 5mb limitation (which I think the picture supposed to that big)
URGENT HAZARD REPORT – IMMEDIATE ATTENTION REQUIRED -Hazardous or Dangerous Wires Down on the road
To someone who may concern, URGENT HAZARD REPORT – IMMEDIATE ATTENTION REQUIRED Location: Near 992 Brunswick Street, Daly City, CA 94014 Issue: Multiple hazardous/dangerous electrical wires are down on the roadway. Risk: These downed wires present an immediate and serious danger to pedestrians and a
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How can I know what the new speed(s) from the upgrade will be?
I was told I needed a Modem Upgrade during my troubleshooting
I currently have an XB7 (pnCGM4331com). I was told to upgrade my modem. I also recently got a notice about system work happening on 9/22/26 in my area, [Edited: "Personal Information"]. I’m wondering if I should be upgrading to an XB8 or XB10? Thanks
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Yes I have access to the other non local togo channels. I have tried powering down, restarting, reinstalling the app and confirming all wifi and device settings that I was aware of were properly working.
Stream the local TV channels remotely using the xfinity stream app with a fire stick
About a week ago I have been unable stream the local TV channels remotely using the xfinity stream app with a fire stick I have connected to my TV. The other togo channels stream without a problem. My home location is at 02035 and the remote location is at 02532. The notification states ” To play vi
Question
Internet turned on to apartment
Trying to get the internet turned on so my modem router can be hooked up
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Your Home Network
I'm having the exact same issue. It was fine saturday and sunday morning didn't work.
Stream the local TV channels remotely using the xfinity stream app with a fire stick
About a week ago I have been unable stream the local TV channels remotely using the xfinity stream app with a fire stick I have connected to my TV. The other togo channels stream without a problem. My home location is at 02035 and the remote location is at 02532. The notification states ” To play vi
Question
Just to confirm, you do have a Xfinity TV plan correct?
XfinityDuron
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Roku Error
I have a Roku express 4K. I'm trying to authenticate to the Xfinity Stream app and I'm receiving the message that I don't have a video subscription. This is incorrect. Can you assist me, please? I have tried uninstalling the app and restarting the Roku. I am on my home network.
Question