Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (503.6K)
Xfinity support
Mid-July when launching Hbomax it returns APPS-04036 error code and immediately returns to current program. Doesn't go to hbomax profile selection. Worked multiple times with AI support bot and those suggestions don't work. I can successfully launch Hbomax through Xfinity from another tv and from ot
Question
•
X1
why do you make this so difficult. I sent you my name & address, I can't sit by the computer all day. Please address my issue and issue me the promised credit on my account.
Credit on account
On July 6 I discovered that my TV was not working. I was not able to get Xfinity channels on my Samsung TV. I unplugged it waited and turned it on again. So, I called Xfinity Customer Service, and we tried a series of tests to get the Xfinity channels to come on to my TV. After the 30 minutes, the C
Question
mbohl Hi there. Since your wife’s iMac can still receive messages but cannot send them, this points specifically to the saved outgoing mail server settings. Apple Mail stores separate credentials for incoming and outgoing mail, so
How to get Apple Mail to send emails
I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you
Question
The XR11 can control the LG TV functions (power/volume) and the Onkyo receiver functions, however it cannot, apparently, do both. It is always the last device added that works, as if the remote memory cannot store both devices and bumps the first one
xfinity xr11
Hi Xfinity Support - I am trying to program (using the onscreen prompts) my XR11 remote to operate both my LG TV and my Onkyo receiver which is attached via a optical cable to the TV. I am finding that only the last device enters actually works. It appears this has been an issue for quite some time
Question
@XfinityEmilyB dm has been sent, thank you
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Live chat transcript
I would like a transcript of a chat with a live agent named Richard. This occurred 7/29/26 sometime between 9. - 11 am.
Question
@XfinityMartyR Thank you so much, that worked!
Weekly Member Benefits
I redeemed a weekly member benefit and have a screenshot showing that it went through. When I tried to go back to it, it's grayed out and won't let me access the benefit. What steps can I take to access the benefit? Thank you!
Question
user_rtxaay, thanks so much for reaching out to Xfinity Support. We can help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messagin
I would like to cancel my residential internet as I have moved temporarily out of the country
Hello, I want to cancel my internet service, but I can't find the right way to cancel it in the app. Please, I need your assistance. I am unable to call or schedule a callback. Neither can I go into any office to cancel it.
Question
Hey there, @user_336f8f, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your account and pairing your remote. Can you confirm whether the XR11 can currently control your LG TV functions (powe
xfinity xr11
Hi Xfinity Support - I am trying to program (using the onscreen prompts) my XR11 remote to operate both my LG TV and my Onkyo receiver which is attached via a optical cable to the TV. I am finding that only the last device enters actually works. It appears this has been an issue for quite some time
Question
jmr17b I want to review your account details and help you set up your own router if the network infrastructure in your area is eligible. Please send us a direct message with your full name and complete service address to “Xfinity Support”
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
@user_vjkies Thank you for making us aware of this cut cable line via Forums. You're definitely in the right place to getting this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on
Construction Company Cut Our Internet Line
Hi, we are curious how to escalate an issue. A construction company working on our street cut our internet line and we are responsible for getting a tech out to repair. I believe we have an urgent support ticket but is there any way to escalate it? Or at least check if we have an urgent ticket opene
Question
user_jx7fqv, we will need to take a look at your account to give you the correct pricing. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Dir
Sports & News TV went from $70 to $90, want to review options before my contract discount steps down
Customer since February 2025, internet plus Sports & News TV, on autopay and paperless the entire time. Between my March and July bills the Sports & News TV line went from $70 to $90. I can see a $10 2-product discount was added at the same time, so my net increase is about $10/mo. I understand this
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I would like to cancel my residential internet as I have moved temporarily out of the country
Hello, I want to cancel my internet service, but I can't find the right way to cancel it in the app. Please, I need your assistance. I am unable to call or schedule a callback. Neither can I go into any office to cancel it.
Question
onederer Thank you for laying this out so clearly and for documenting the connection over time. We can see why standard gateway troubleshooting would not address what you are reporting. With the XB8 connected directly at the demarc, customer-own
Nightly loss of registration since plant maintenance — 12 hours of gateway telemetry, all customer equipment eliminated
I'm hoping to reach someone who can route this to maintenance. I've been through front-line support and the troubleshooting steps offered don't address what the data shows. I work in infrastructure professionally and I've already eliminated everything on my side of the demarc. **Symptom:** Loss of e
Question
@tkallev We'll have to take a closer look at your account. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you. 1. Click "Sign In" if necessary. 2. Click the "Direct Messag
Unable to activate Peacock Premium
I received an email telling me I qualify for a Premium Peacock subscription. I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer. I got limited Peacock acccess when I added a Flex stre
Question
Community Best Answer
Legal Name Change
I need a method to send a direct message to make a legal name change on my account. I'm trying to update my name but the Chatbot only tells me how to change my preferred name. I need my legal name to be changed to reflect correctly on the billing. I found the other threads stating that this could be
Question
•
Customer Service
Hardware specifics: Chrome Version 151.0.7922.72 (Official Build) (64-bit) HP Envy laptop Windows 11 Home No error messages, just the endless loop.
Unable to activate Peacock Premium
I received an email telling me I qualify for a Premium Peacock subscription. I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer. I got limited Peacock acccess when I added a Flex stre
Question
I would like to cancel my residential internet as I have moved temporarily out of the country
Hello, I want to cancel my internet service, but I can't find the right way to cancel it in the app. Please, I need your assistance. I am unable to call or schedule a callback. Neither can I go into any office to cancel it.
Question
•
Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
bill increase even after promotions and discounts
im still receiving my promo/ auto pay discount according to my bills, but my regular monthly charges increased from $70 to $109. why did my regular monthly charge increase when i havent changed my plan and currently have the cheapest plan possible?
Question
Community Best Answer
user_n0fvtv Thank you for reaching out! You’re correct that updating the preferred name in the Xfinity app or online does not change the legal name associated with the account or billing. We have a name change process that needs to be followed,
XfinityMartyR
commented
38 minutes ago
to the conversation:
0
1
Legal Name Change
I need a method to send a direct message to make a legal name change on my account. I'm trying to update my name but the Chatbot only tells me how to change my preferred name. I need my legal name to be changed to reflect correctly on the billing. I found the other threads stating that this could be
Question