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help navigating the xfinity website
I have eight (8) Xfinity accounts / locations, but when I log onto the Xfinity website, I am only allowed to access my primary residence. When I was with AT&T, I could see all my accounts / locations and monitor them with ease, just as I can with our regional utilities (water, trash, gas & electric)
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Devices and Equipment
I want to purchase the battery backup kit for my xfinity wifi extender. [Edited: "Personal Information"]
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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Survey for recent help
Want to give a huge thankyou yo manpreet they were the nicest, agent, they were very understanding and helpful and patient with me. Didn't end the chat or get rude or anything. It helped me with getting my bill. Do they change once I moved as well as explain that I had a previous balance that I didn
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Xfinity Compliments
Hi emails were deleted from inbox and then the trash folder was emptied. Can I get those back? Have you checked "Recover Deleted Items"? Messages deleted from the Trash folder are moved to the hidden Recovery folder and are kept there for 30 days, o
Retrieving emails
Hi emails were deleted from inbox and then the trash folder was emptied. Can I get those back?
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user_xl7od1, Hello. Thank you for taking the time out of your Tuesday to reach out and share this experience. I can certainly understand the disruption, the time involved, and the frustration this has caused. Especially given your mother’s reli
Service issues and potential fraud affecting senior citizen
Over the past 28 hours, I have been working with Comcast regarding my mother’s account. What began as a simple billing inquiry resulted in her being upsold internet service and changes to her channel lineup. Within two hours, she lost phone and internet service, along with several of the core channe
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I am facing the same issue. I can access webmail, but on my iPhone, it repeatedly asks for the password to no avail.
Email not working
Yesterday my email stopped working in outlook on my desktop. I began asking multiple times for incorrect username and password. they were typed in correctly. I then attempted to sign into my email online and had no issues. I have confirmed my third party allow box is checked. Today my email has stop
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@XfinityJamesC wrote: "... next to the bell icon ..." It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell icon" for notifications, but many posters
Need to relocate telecom line and remove outdated equiptment.
Long story short -- We would like to update wires controlled by both Verison and Comcast, as part of a larger project we are undertaking. We would also like to route them through a conduit under our back garden which we (the homeowners) would build and bury. Long version -- Our 200+ year old buildin
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Service issues and potential fraud affecting senior citizen
Over the past 28 hours, I have been working with Comcast regarding my mother’s account. What began as a simple billing inquiry resulted in her being upsold internet service and changes to her channel lineup. Within two hours, she lost phone and internet service, along with several of the core channe
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Customer Service
Hi there @user_o61b81 Thank you so much for reaching out on our Xfinity Community Forum about your missing router. I'll be happy to assist! Can you confirm if the delivery notification specify where the package was left at your home? Fro
Xfinity router never arrived
I got a notification that my router had arrived but it is nowhere to be seen at my apartment. I just need a replacement.
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Email not working
Yesterday my email stopped working in outlook on my desktop. I began asking multiple times for incorrect username and password. they were typed in correctly. I then attempted to sign into my email online and had no issues. I have confirmed my third party allow box is checked. Today my email has stop
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Excellent Customer Service
I want to let his supervisor(s) know that today I received probably the best customer service I have ever had in ANY venue. I phoned Xfinity this morning and got Sonny. He was so helpful and understanding. I am 87 years old and not particularly computer savvy, but he was patient with me, and explain
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Xfinity Compliments
Can't Receive Emails [Edited]
Why can't I receive emails now? [Edited Subject to remove personal information - email address]
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Closed
Excellent Customer Service
I want to compliment Kanchan for excellent customer service. All of my questions and concerns were answered promptly and efficiently. We are now a Xfinity household and Kanchan played a major part of it. Sincerely, Kathy
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Xfinity Compliments
user_t0hd1h Thanks for reaching out to us here on the Forums team to assist you with your mobile billing concern, and refund. We would be happy to review the account, and help in any way we can. You have come to the right place for assistance, and we
Urgent refund issue
Dear Xfinity Mobile, I am contacting you regarding a billing issue and delayed refund. On April 7, 2026, my card was charged $564.59. I was previously informed that I owed $96, and that I would receive a refund of $468.59. It has now been two weeks, and I have not received my refund. After multiple
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Friendly and Professional
I really appreciate the friendly and professional customer service that I received from Brandon, while visiting the Pikesville Xfinity Store. He provided the products that I requested.
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Xfinity Compliments
WireGuard VPN server at home using an XB7-CM (Xfinity gateway) and my router
Hi, I’m trying to set up a WireGuard VPN server at home using an XB7-CM (Xfinity gateway) + my own router (GL.iNet Flint 2). I'm a newbie and have been learning about port forwarding, and my goal is to understand what the “cleanest” setup is so I can avoid headaches. Goal: Run WireGuard server on th
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Your Home Network
Trying to change password just so I can get in there. Don’t know what password was ... If you are asking about your Wifi network name and password (aka "Network Key"): If you are using a Comcast gateway, see https://www.xfini
BruceW
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Trying to Change Password [Edited]
Trying to change password just so I can get in there. Don’t know what password was. I’ve had this account forever. [Edited Subject to remove personal information - email address]
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