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Hello user_1qbppq, thank you for reaching out here in our Xfinity Community forum. I am happy to hear your recordings are back. While we're here, do you have any other questions or concerns we can assist you with?
My scheduled recordings are missing
Here we go again. Northeast Florida. All of my scheduled recordings are missing on my tv and internet the app.
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Requesting manual exception to merge digital purchases from closed account into new address
I recently changed addresses and set up a brand new Xfinity account for my latest home rather than doing a standard move/transfer. Unfortunately, I missed the 60-day window to have my On-Demand digital purchases automatically merged over to my active account profile. I have a library of movies that
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Billing
Ping issues between 8pm to 11pm every night.
Regularly experiencing high ping every night for at least one hour between 8pm and 11pm. There is no issue with my equipment, this happens even wired in and I have tried multiple applications, devices, cables, etc during impacted times (ping of up to 5000ms). Tried troubleshooting with an agent, the
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Your Home Network
Greetings, user_ce43dl! We appreciate you posting on our XFINITY Community forum with the same issue you have experienced from receiving this error message through XFINITY Membership Rewards. We would be more than happy to help look further into this
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Hello @user_nwt199, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Need advice on an Xfinity account hold/payment block — what’s the best next step?
Hi, I’m looking for advice from anyone who has dealt with an Xfinity account hold or payment block. My payment attempts appear to have triggered a security/payment restriction, and I’m still not sure whether the block has actually been removed. I was told a review had been submitted, but the account
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Peacock Premium Access Stopped Working – Request for Assistance
Hello Xfinity Team, My Xfinity 1 Gig internet plan included Peacock Premium at no additional cost for two years, as stated in my original order confirmation. Recently, my Peacock Premium access stopped working, even though I have not yet completed one year of service. Could you please investigate th
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Customer Service
I completely get where you are coming from, and I would be incredibly exhausted too if I spent five days just trying to add a line to my account. Your time is valuable, and you absolutely shouldn't have to chase us down or deal with background noise
Lack of customer service
It has been 5 days since i've been attempting to add a line to my xfinity mobile. The app did not work so I called "customer service", could not hear the gentleman because another CSR was answering someone else's call. I could hear ALL their personal information. EVERYONE, TAKE NOTICE. I was told th
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Automatic payment declined
I need help with my automatic payment, its not letting me pay with credit card and its telling to pay in store.
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Your Home Network
I completely get it, sudden bill jumps are never fun, especially when you have a strict budget to stick to @user_uvwiny! Send our team a direct message with your full name, the name listed on the account (if different), and the service address assoc
Bill Increased $30
My bill just increased to $83/month after our 2-year sign on rate ended, which is not an amount we can budget. I am thinking about switching to AT&T to go back to my $55/month rate, unless there are any existing customer discounts available. Thank you for the help.
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Thanks for posting about the same issue you are experiencing, user_c4d030. For a workaround at this time, have you tried any of the followwing steps below.-Sign out and back into the Xfinity Stream app.-Clear app cache/data and reauthorize the device
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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sam125 We do appreciate you sharing your experience with us as this isn't our standard when it comes to customer service. We will use your feedback for opportunities to improve in the future. When it comes to adding a new card, my team doesn't have t
expired credit card
After 38 years as a customer, I’m appalled by today’s experience. My autopay was declined due to an expired card, with no advance notice to update it. When I called to pay, I was told I had to visit a store. A supervisor was rude and hung up when I asked for her name and employee ID. This is unaccep
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Thank you for sharing the information you found Shakable-Abacus.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Netgear CM 2050V - Engineer sent the wrong configuration for my device - SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm
PLEASE - I have had tickets opened, escalated, closed with zero resolution, and zero communication. I have had an Xfinity engineer at my home confirming the issue. Please just help me get in touch with someone that can do something to fix a very simple problem. Netgear CM 2050V - Engineer sent the w
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Your Home Network
Hello, user_yn2441! You can always call us at 1-800-XFINITY (1-800-934-6489), or, use one of the methods here to contact us. We'd love to save you a phone call and help out here. What's going on?
Customer service phone number
I want to talk to a live person. Please give me phone number for cable customer service
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Get transfer PIN to get new service
user_mlldo4
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3 hours ago
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Transfer PIN number
Switching phone co and keeping my phone number
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