Xfinity Community Forum

Where to return modem Please see https://www.xfinity.com/support/articles/returning-your-equipment. Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on

BruceW

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6 hours ago

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Modem

Where to return modem

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There was no such a rental fee for the plan I chose, fyi

user_vbinju

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6 hours ago

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Unwanted service added without consent, lying to customer

I visited the xfinity shop at 2825 El Camino Real #100, Palo Alto, CA 94306 today for an Internet plan, and a male staff member helped me. I mentioned I want the 300mbps plan with promotion ($40/m) while he said I would have to rent a modem for $15 /m. When I got back home, I noticed there was a fee

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Unwanted service added without consent, lying to customer

I visited the xfinity shop at 2825 El Camino Real #100, Palo Alto, CA 94306 today for an Internet plan, and a male staff member helped me. I mentioned I want the 300mbps plan with promotion ($40/m) while he said I would have to rent a modem for $15 /m. When I got back home, I noticed there was a fee

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Customer Service

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The names may be different, but they are the same great plan with more! Our Digital Preferred is now called "TV Premium". This plan is actually better than our legacy Digital Preferred as it includes 300 hours of Cloud DVR Storage and a 4k X1 set-top

XfinityDemitrius

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7 hours ago

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Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?

One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge

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... you need to log in to webmail at least every 90 days or so in order to keep your email active ... That's the safest thing to do, although if https://www.xfinity.com/support/articles/email-activity is accurate, that statement is not quite correct

BruceW

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7 hours ago

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Closed Comcast Email

I have been a customer with Comcast for over 35 years.... Pay my bill every month on time.... Never been late. Went to sign into my email account today only to find out that it was deleted with a message indicating that I was notified that if I didn't sign in that it would be deleted. I don't recall

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I wonder how much a Cablesubscription costs per month. If I'm not mistaken, I think there's "Digital Starter", "Digital Preferred", and "Digital Premiere". Or are they under differentnames now? I think I used to have "Digital Preferred" when I had al

Annabelle2

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7 hours ago

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Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?

One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge

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returned new phone and now being charged for the phone

I ordered an Iphone 17 Pro in mid-December of 2025. When I received the item, I decided the phone was too small for me. I spoke with customer service who assured me they could resolve the issue by sending me the Iphone 17 Pro Max. They sent me an email with the FedEx return label and asked me to ret

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Devices

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Thank you very much for that information, and sharing that here.

XfinityJohnG

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8 hours ago

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5.1 Audio from Stereo Sources

Deep tech question. I have an XG1v4 DVR. When I play content from third party apps like YouTube and Spotify, which only do stereo, the XG1v4 output is 5.1. When set to Expert mode, I get 5.1 PCM. When set to Auto Detect, the output is DD+ 5.1. So, what is Xfinity doing that takes a 2.0 source and se

Question

Thanks for posting on our community forums, user_ijfo4w. We can help with your cancellation request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message

XfinityDilary

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8 hours ago

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Cancelling nightmare

I have been trying to cancel for a week now. As you know, there is no click to cancel on your website which forces you to call to cancel. When a customer calls to cancel they Xfinity agents won't cancel but instead ask endless questions to attempt to retain you or exhaust you. A quick google will sh

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Cancelling nightmare

I have been trying to cancel for a week now. As you know, there is no click to cancel on your website which forces you to call to cancel. When a customer calls to cancel they Xfinity agents won't cancel but instead ask endless questions to attempt to retain you or exhaust you. A quick google will sh

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Customer Service

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@Elfanater Also, clear your cookies and cache and try to sign in with the new account.

Again

commented

8 hours ago

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New account number isn't showing up in my account profile

I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.

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How did you fixed it? Having same issue

user_b1q1vu

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8 hours ago

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channels missing on tv app but not on mobile and computer app

my xfinity stream app on my tv is missing the local channels, that are included in my package when I go to favorites it shows the message that I can only view some channels if I'm connect to my home wifi, which I am. I have restarted the app, the tv and the router, I have also deleted the app and re

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Thank you very much! DM sent with requested information. Please help me

user_uek6s7

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8 hours ago

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Service still suspended but was told it would be turned on 2 hours ago

Hello, I was advised that my system would be turned back on 2 hours ago and I still do not have any service. I cannot get any representative at all, only that the office is closed now that my service was never turned back on. Please help me

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Hello @user_5zhyai, I'd be happy to help you find your billing statements. Only Primary or Manager users can view full bill details. You can view or download PDF versions of your bills by signing in to your account: 1. View

XfinityQuemekia

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8 hours ago

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how to see my bills

I am looking for my bills

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@DarknStormy07 I did this and they increased my bill instead of decreasing it. Still waiting to hear back from someone. Prices usually go up in January, but you would have gotten a notice on your bill about that. Also it takes 3 billing cyc

Again

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8 hours ago

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I changed to bank account auto payment but did not get $10 per month discount.

Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to

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Low upload speed

My upload speed dropped from around 35Mbps to around 5Mbps. I exchanged my modem at the xfinity store and that didn't fix it. What should I do next?

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Your Home Network

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coax instllation

My new home doesn't have a coax outlet, how can I schedule for a technician to install one?

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Your Home Network

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Thank you very much for that information. I will be happy to look further into that from here if you can send me a direct message with the full name and complete address for your service. To send a direct message [private message]: Clic

XfinityJohnG

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8 hours ago

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Service still suspended but was told it would be turned on 2 hours ago

Hello, I was advised that my system would be turned back on 2 hours ago and I still do not have any service. I cannot get any representative at all, only that the office is closed now that my service was never turned back on. Please help me

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Modem

Where to return modem

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Your Home Network

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Hello @user_75b69d, Thank you for reaching out on our community forum! Have you attempted any troubleshooting?

XfinityAbby

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8 hours ago

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my internet just to work in the beisman

i have a 3 tvs 2 upstairs and 1 down stairs the 2 upstairs works fine but that one i have down stairs is not connecting . it was working before and no problem and now is not working cant connect with internent.

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