Xfinity Community Forum

@XfinityGabriel This is not true. You can not stay on the Xfinity platform once you receive the invite to convert to Yahoo. If you do not accept eventually you will loose access to your Xfinity email.

user_5swga3

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54 minutes ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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@user_7jj3p7 Good morning! We appreciate the feedback, and reaching out to our Xfinity Forums Team. We just relaunched our new Xfinity Rewards Program, to the Xfinity Membership. The feedback is important for us to make corrections quickly, and work

XfinityKassie

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55 minutes ago

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U

Diamond tier Membership program

Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu

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Hey @Annabelle2, if you are still having trouble, this linkhere may help with locating the direct message.

XfinityEva

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1 hour ago

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Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

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Never mind, since I got no response here I got it taken care of through tech support. It's all taken care of.

user_psq5gw

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1 hour ago

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Completely Disable / Turn Off Voicemail

Please someone help. I want to completely turn off the voicemail feature. I do not want it. I want to disable it, I want to remove it, I want to turn if off. How can I do this or get it done? Thanks.

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Add a service

Want to add a service

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Xfinity Stream Website

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Hi there and welcome to Comcast @user_10y59y. Thank you so much for reaching out to us regarding your peacock concerns. you are in the right place and we are happy to take a look at this for you. If you could please send me a [Modmail message](https:

XfinityRoberto

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1 hour ago

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Peacock Premium not showing up for platinum member

Hi, I am a platinum reward member, but do not see Peacock Premium as a reward option. https://customer.xfinity.com/activate-peacock states I am not eligible for this offer. Can I get help activating it?

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Xfinity Disconnect Confirmation Email

Good morning, I have called Xfinity support twice regarding the disconnection of my internet service. Both times I was assured the disconnect request was submitted. However, the two confirmation emails I received both have a blank "Disconnect Date" field, and my internet service is still showing as

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Billing

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Hey @user_55f65e , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Peacock Benefit. I would be more than happy to offer my assistance looking into this f

XfinityJanelle

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1 hour ago

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cannot access my diamond benefits

So, what can I not access my Diamond benefits? All I get is that my DIAMOND account is not eligible. Plus, I can't even get a callback from Customer Service to tell me why.

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Hello, @user_7jj3p7. Thank you for leaving a comment on another user's post, which we've converted into your own post to ensure we properly address your particular account and concerns. In the world of telecom, a "line" usually refers to a new number

XfinitySara

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1 hour ago

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Diamond tier Membership program

Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu

Question

user_PH1023 Hello, and thank you for taking the time to share all of that with us. We definitely understand why this would be frustrating, especially after receiving the Diamond status email and then hitting a wall when trying to access the benefits.

XfinityAirelle

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1 hour ago

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Diamond tier Membership program

Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu

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Xfinity pro extender

Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w

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Email

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user_jzvxfe, Hi! Thanks for taking the time out of your day to reach out. This is definitely not the experience we like to hear about or how we want you to feel. At Comcast, we strive in ensuring your experience is our number one product with the fas

XfinityGabriel

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1 hour ago

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Failure to resolve/fix snapped cable lines outside home

This note is to inform you about the horrendous customer service experience we have had this week. After 30+ years of being a customer and paying a bill that is almost $400 per month , we expected to have our very clear problem resolved within a reasonable amount of time. That did not happen. Since

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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1 hour ago

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Wifi

Trying to work from home not working is there's something I need to do

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Peacock Premium not showing up for platinum member

Hi, I am a platinum reward member, but do not see Peacock Premium as a reward option. https://customer.xfinity.com/activate-peacock states I am not eligible for this offer. Can I get help activating it?

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Diamond tier Membership program

Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu

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Customer Service

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user_20469s Hey there. We can see why that would be upsetting, and you’re absolutely right to question it. If you were told the bill would be reduced with no changes, losing your main TV box afterward is not what you agreed to, and we get how f

XfinityAirelle

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2 hours ago

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reduced bill?

Was chatting with xfinity about some troubleshooting problems....then was told.....while i have you on the line i see that your bill can be reduce with no changes by $17...i said EXACTLY the same for less? she said yes. So i agreed. A few hours later (11 pm) tv goes out. Then i find out the next mor

Question

cannot access my diamond benefits

So, what can I not access my Diamond benefits? All I get is that my DIAMOND account is not eligible. Plus, I can't even get a callback from Customer Service to tell me why.

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Customer Service

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Cable line has not been buried for 2 months now

Hi, in November, a technician connected our house to an orange temporary cable line, stating that within a few weeks, someone will be able to bury a permanent cable line. The orange cable line lies across our yard and connects to a pole next to a neighbor’s driveway. The yard was marked within the f

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Customer Service

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user_7esqu5 Given you are wanting to cancel her services, you can use her address for yours as well. That should fix the issue there. Otherwise it is much easier to do this in a store if there is one near you. We can also put in a request for you wit

XfinityEricB

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2 hours ago

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Cancel Subscription due to Death

My Mother passed away and I am attempting to cancel her services. I have uploaded the death certificate, selected cancel services, and entered her info. When I get to the section to enter my info, I cannot proceed because I do not live at an Xfinity serviceable address.

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Failure to resolve/fix snapped cable lines outside home

This note is to inform you about the horrendous customer service experience we have had this week. After 30+ years of being a customer and paying a bill that is almost $400 per month , we expected to have our very clear problem resolved within a reasonable amount of time. That did not happen. Since

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Customer Service

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