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@bev5 We appreciate you sharing??? Seriously?? In what world is this even legal as we do pay for this service, i know I wasn't offered any email with the choice to stay with comcast or go to Yahoo but it was done anyway without my knowledge or acce
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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KevinKidd This is a thread that has been open for some time. In the future, you may benefit from starting your own post, but thank you for letting us know you are getting a no connection/offline status in the Xfinity stream app. If you are still havi
cannot access downloads on plane
I have absoluterly downloaded shows to my tablet. They can be viewed while connected to wifi. They are on the tablet! On a plane, no wifi, I open the app and get message there are no downloads!!!!!!!!!!!! [Edited: Language]
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Thank you for reaching out to us @user_6cx71d! I’m truly sorry for the stress, frustration, and time this has taken from you. Our team can review the charges, the promotion you were promised, and the payments that were taken. Could you please
Scamed into a mobile line promotion, and now cannot get the refund
Hi, our promotion of two years ended in December so for December in January we had a pretty high bill on January 19. I called to try to get a new promotion going and was passed around to three or four different people promising me if I signed up for the mobile line promotion, they would waive half o
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Can’t view In-Home Content in Stream app using wi-fi in Bridge Mode
Our condo is unusually long, so the wi-fi built into the XB8 gateway couldn’t reach all the way to our master bedroom, even using 2 Xfi Extenders. So we got a mesh wi-fi system and connected it via Bridge Mode. Now things are working much better, but suddenly we have a non-technical problem… The Xfi
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Xfinity Stream App
Hey there, @user_5l11ou, thanks for reaching out through Xfinity Forums regarding your customer experience. This is not the experience we want you to have, and I would be happy to help with getting more information on your phone. Please send us a Dir
Worst customer service
Ordered a phone 2/5. To be delivered 2/7. I have talked to 4 different agents. Each stated something different. 1 said they escalated same day. Second by 7 am. Tuesday it was the end of day. Wednesday the same. Still no phone. This is not acceptable. Just getting the run around.
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Good evening @user_7995w7, and thank you for reaching out on our Community Forums with your billing issues after transferring your service. I see that you stated the agent you worked with did not set up the disconnect order for your old account and y
Billing issues after transferring service
I transferred service 4 months ago to my new address , I am getting charged on the old address location. I went through the Xfinity transfer to new home process and the person assisting did not open a work order to close the old account, just set up a new account. I even had a tech come to new house
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SPXVS Channel Guide Malfunctioning
Why is my SPXVS channel guide only showing “Movie”? There are no movie titles or descriptions. How can this be fixed?
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Channels and Programming
@mlw117 Thanks for adding your experience on the forum. As well for listing the troubleshooting performed. Have you done a full reboot on the modem, to ensure everything has a fresh sync?
Recordings not appearing in xfinity stream app
Last week all scheduled recordings showed up on both the cable box and xfinity stream app. What has changed? I have reinstalled the app on my iPad. I reset the cable box. How do you fix this?
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@user_381c82 Thanks for adding a post to the community. We appreciate the details about the experience. Have you tried clearing the local memory on the box? The steps are easy to follow here https://www.xfinity.com/support/articles/x1-clear-cookies-a
help for Paramount + with hanging issues
I used to be able to watch Paramount + on my TV with the small 4x6 size cable box. As of 3 weeks ago I can only watch a couple of minutes with out it hanging and saying There was an error please try again later. There are NO error codes. I have rebooted it, removed power cable for 30 minutes. All ot
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Thank you! More characters to add for the minimum.
Persistent Account problems, primary user.
I’ve had many persistent account issues and I think because it appears due to me not being shown as the primary account user. The normal customer support through chat doesn’t see this but it needs to be escalated to someone who’s capable of addressing it, but there appears no possible way of doing t
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Help Please!
An xfinity representative did something to our services and I need help restoring them How can I contact someone to help me? Thank you
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Customer Service
@XfinityRaul I wanted to follow up since my issue is still unresolved. On Feb 5, an agent called and confirmed that I am eligible for the $200 promotional gift card. They said they would issue $50 that day because the supervisor was busy, and
$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026
I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on
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@kulu89 Thanks for adding to the thread. What troubleshooting have you done so far?
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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sheniecet22 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Complaint against an agent
Who do i need to speak with to lodge a complaint about an xfinity agent. The agent was terribly unprofessional. I requested a service to be removed and had to restate my intent 4 or 5 times. The agent was too busy trying to up sale me instead of addressing my concern. Then the agent abruptly ended t
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user_of0v59 My team can further help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sig
Wanted info about number change due to spam. My number got changed 2 times no permission and now has no network connection
I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I
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Hey there, @user_d2rnd6, thanks for reaching out through Xfinity Forums regarding your recording issues. Are you still having this same issue? Is it with a specific program or channel?
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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Nbc channel picture freezes and audio pauses
Read many complaints on the forum of the same issue, some dated back a few years. Tried restarting the box, checked and even changed some cables but still a problem. It’s on NBC and no other channels. How can this be fixed!!!!
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Channels and Programming
user_h84oa6 It is always sad to see a customer go, but I can help get a disconnect request set up for you. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your
XfinityAmandaB
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Cancel
I’d like to cancel internet after my next bill
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