Xfinity Community Forum

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Service rep said he couldn't confirm I was military on my account but didn't give me the option to provide a copy of my orders. After that, he said that was all he could do from his end and ended the call. I have a copy of my orders on hand I can pr

user_b9ro2c

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5 hours ago

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Active Duty military being charged for early termination

Got a charge of $110 on my account, despite being in the military and being required to move. Would like to have this resolved, the 1800 number was of no help.

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Hello @user_gv9ch0 how can we assist you this evening?

XfinityAbby

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5 hours ago

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Help

I was disconnected from live-chat

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Help

I was disconnected from live-chat

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Sign-In and Account Management

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@XfinityAbby I’ve sent a direct message.

Mwatts8

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5 hours ago

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Platinum Rewards Member - Peacock Premium Entitlement Sync Issue

I am writing to formally escalate a persistent issue regarding my Xfinity Rewards Platinum benefits. Despite my platinum member status, I have been unable to activate the Peacock Premium "On Us" benefit, and my recent support tickets have been closed without any resolution or follow-up. I have attem

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Hello @Mwatts8, thank you for reaching out on our community forum, I know how important it is to ensure that all of your rewards are redeemable. I would love to review your account and assist you with this. Please send us a direct message with your f

XfinityAbby

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5 hours ago

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Platinum Rewards Member - Peacock Premium Entitlement Sync Issue

I am writing to formally escalate a persistent issue regarding my Xfinity Rewards Platinum benefits. Despite my platinum member status, I have been unable to activate the Peacock Premium "On Us" benefit, and my recent support tickets have been closed without any resolution or follow-up. I have attem

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user_b9ro2c - Hello, and thank you so much for your service — we truly appreciate you. For active‑duty military members, Xfinity can waive the Early Termination Fee (ETF). What happened when you called?

XfinityThomasA

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5 hours ago

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Active Duty military being charged for early termination

Got a charge of $110 on my account, despite being in the military and being required to move. Would like to have this resolved, the 1800 number was of no help.

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Platinum Rewards Member - Peacock Premium Entitlement Sync Issue

I am writing to formally escalate a persistent issue regarding my Xfinity Rewards Platinum benefits. Despite my platinum member status, I have been unable to activate the Peacock Premium "On Us" benefit, and my recent support tickets have been closed without any resolution or follow-up. I have attem

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Billing

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Hi, Here is the timeline as I've been experiencing it: ~2/15 connection issues start. Gateway is due for an upgrade anyway, upgrade is ordered. ~2/23 new gateway arrives. XB7 installed, but does not resolve the issue. Check with other people in the

user_drewd

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5 hours ago

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Intermittent Internet Disconnect

Hello, I've been having an Intermittent disconnect of 10-30 seconds every 5-30 minutes for the last 3 weeks. This is occurring in a shared building, and my neighbors with Xfinity are also experiencing this same issue. Modem is a Xfinity XB7 that was swapped in after the issue started but did not res

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Hello @RSmokos, Thank you for reaching out! Have you attempted any troubleshooting steps to reset your cable box to see if that fixes the issue? Is this still happening on ABC channels?

XfinityAbby

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5 hours ago

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ABC station pixelating

What's going on with ABC? All 3 ABC stations acting up with pixelation and buffering.

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Active Duty military being charged for early termination

Got a charge of $110 on my account, despite being in the military and being required to move. Would like to have this resolved, the 1800 number was of no help.

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Billing

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Perfect! @livelaughlove15 let us know if you need any additional assistance!

XfinityAbby

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5 hours ago

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Unable to Upgrade to Peacock Premium Plus (StreamSaver)

Hello — I’m requesting assistance and escalation with an ongoing issue upgrading my Peacock subscription. I currently have the Xfinity StreamSaver bundle and am satisfied with my plan overall. However, I have been trying to upgrade from Peacock Premium to Peacock Premium Plus, and the upgrade option

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Hi @user_4l7cte, thank you for adding to our Xfinity Forums community. We understand your frustration in gaining access to your Peacock subscription and are here to help! Could you try these steps for us? Access the Xfinity Assistant from her

XfinityMelinda

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6 hours ago

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account is already linked to another Peacock account

Anyone have a fix for this error after changing their plan? Other support threads show this issue goes back years with no fixes. I've already spent hours with useless support who told me I would be contacted within 48 hours, but days later it's still broken, and no one has contacted me.

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Also having the same issue! Extremely annoying and frustrating!! Has anyone figured out how to make this stop yet?

user_xw9xv8

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6 hours ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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Hello @bog77, Yes, Wi-Fi and remote internet access to the Admin Tool can be disabled on Comcast routers. To disable Admin Tool access, you can use the Xfinity app by navigating to the Wi-Fi tab, selecting View Wi-Fi equipment, opening Advanced setti

XfinityJeffB

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6 hours ago

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Comcast router Admin Tool access disabled.

Comcast router Admin Tool access disabled, any intelligent reason? Comcast customer service do not know how to activate router Admin Tool remotely. I have question. Can WiFi and remote internet access to Admin Tool be disabled on Comcast routers? The new way of managing router using WiFi instead of

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user_8owgav - Thank you for choosing Xfinity and for being with us over the years — we truly appreciate you. Your feedback is valued, and we want to make sure you feel heard and supported. We’d love the opportunity to talk with you in mor

XfinityThomasA

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6 hours ago

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terrible customer service

I am a long time customer of over 20 years and I have been completely put through the ringer by your representatives over the past 3 months . I have been lied to multiple times in about credits that i would receive, i was promised , since the end of december , that my bill would be $220/month and it

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Quid, hello there and thanks for joining our community discussion. Upon reviewing what you've shared, are you stating you received an email from Xfinity stating you'd be receiving More ESPN On Us?

XfinityQue

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6 hours ago

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espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

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I think there’s something going on with the ACH processing system. I read online there was an outage of FedACH experienced an outage on March 3, 2026 which caused an issue with payment processing and even deposits. I think the issue has been happenin

user_u9bah0

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6 hours ago

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Payment Method Via Bank Don’t Work

I signed up for automatic payments using my bank account in December of 2025. I already had auto-payments setup with my credit card, but I was told I would get a $10 monthly discount if I switched to a banking method. I received a text message from Xfinity on January 17, 2026, stating that my automa

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terrible customer service

I am a long time customer of over 20 years and I have been completely put through the ringer by your representatives over the past 3 months . I have been lied to multiple times in about credits that i would receive, i was promised , since the end of december , that my bill would be $220/month and it

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Customer Service

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Hello @gneuner2 and thank you for reaching out on our Xfinity Community forums! ❤️It sounds like you have been having a frustrating experience. Have you gotten any error codes? Also, have you considered troubleshooting your concerns using

XfinityCliff

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7 hours ago

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TV freezing randomly

North of Boston, MA. Yesterday (3/4) and today (3/5) the television has been randomly freezing - usually just a few seconds to maybe 10 seconds, but a handful of times it has been over a minute. Picture frozen (or occasionally black), no sound. Meanwhile internet is fine. I have 3 TVs, an X1 and 2 (

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@XfinityPeterH Hi, I tried to DM you but the Message option wasn't available, so I sent the details to @Xfinity Support

user_l44d1e

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7 hours ago

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Need backend provisioning fix — XB8 stuck in provisioning loop (wrong bootfile)

Hi Xfinity Support Team, My XB8 gateway is stuck in a provisioning loop. A phone support rep already confirmed that my modem is pulling the wrong bootfile, but they were unable to correct it from their side. From what I understand, this requires a backend provisioning fix. Here’s what I’ve already t

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