Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (457.5K)
@user_29wob8 We have received your DM, and will help you over there moving forward.
CM2050V Downstream Partial Service
CM2050V consistently showing Downstream Status as Poor. Cable Diagnostic Status: Poor Action: [Partial Service] If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary s
Question
Request to Expand Xfinity Service to Our Neighborhood – High Demand from Residents
Hello Xfinity Support, I’m reaching out on behalf of my neighborhood to formally request that Xfinity expand service into our area. At this time, the only available provider here is Astound Network, and many residents have experienced limitations with speed, reliability, and overall service quality.
Question
•
Your Home Network
XfinityDuron sent the name and service address via direct message
CM2050V Downstream Partial Service
CM2050V consistently showing Downstream Status as Poor. Cable Diagnostic Status: Poor Action: [Partial Service] If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary s
Question
Arris G36 slow upload speeds
I signed up for 1gig service in a mid-split upgraded area. I should be getting 100mpbs+ upload but I only ever get 40mbps, consistently. Upstream OFDMA seems locked and operational and has an acceptable power level (Upstream OFDMA at 47 dBmV). I have no splitters in my house. I don't understand why
Question
•
Your Home Network
@user_dm123 We wouldn't know if any new boxes are being produced.
how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had differnt issues.
how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had a different problem. The one I currently have locks up constantly. The first one worked for a little while but then would display an message saying I wasn't paying for a particular channel, then eventually I co
Question
Hi user_bu0oy0, we appreciate you bringing this to our attention here on the community forums. I'm truly sorry you and your neighbors homes were damaged. Our team can absolutely look to see if a claim has been submitted, or help get the ball rolling
Damage to front yard
Xfinity drilled a hole in our drainage system when installing our neighbor's internet service. We now have a sinkhole in our front yard, extensive damage all along the front yard, and more. Our neighbor also has extensive damage and a flooded basement. We have contacted you multiple times, and still
Question
Hello @user_eop2lj and thank you for your post on the Xfinity Community forums.Unexpected changes to programming can be frustrating for certain. As @Again posted above, we are working directly with the channel owners to reach a resolution to this co
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
Question
@XfinityJon the replies to all of us are insulting.
ABC
This is ridiculous to not get one of our major local channels in Denver. Paying nearly $400 a month to Xfinity and we can't get the most basic channel. I have not wanted to make the switch to streaming services, but this is forcing me to reconsider. Do better!
Question
i pay over 200 dollars per month and you are not honoring your part. this is ridiculous. This better be rectified soon or i will cancel and do everything in my power to let others know that you are a business that takes advantage of their cust
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
Question
Damage to front yard
Xfinity drilled a hole in our drainage system when installing our neighbor's internet service. We now have a sinkhole in our front yard, extensive damage all along the front yard, and more. Our neighbor also has extensive damage and a flooded basement. We have contacted you multiple times, and still
Question
•
Customer Service
i am paying over 200 dollars and you are taking my channels away. really? you all are not serving the customers that you are paying you
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
Question
payment arrangement
I have been calling customer service all day and have been getting hung up on i am trying to make an arrangement for my past due amount to be paid 04/10/26
Question
•
Your Home Network
That is good news. Please remember, we are here if you need assistance.
Paramount Plus on demand episodes keep freezing
For the past few weeks, I’ve started running into an issue where an episode from a tv series I’m watching through will stop playing and after freezing/“buffering” for a while pop up an error message, preventing me from watching the episode, which in turn halts my ability to watch the season through.
Question
Ya, same issue since last year. Xfinity rep I spoke to told me he was sending me a new box. Lied... Never came. Have a second home with Dish Network. Everything pulls right up, no issues at all. 20+ year customer. Tired of paying more and more every
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
What happened???? I love NHK. Please bring ot back.
NHK World on channel 265in Philly is gone????
Where is NHK World on channel 265 in Philly market?
Question
Is there an email upgrade in process for xfinity
Is there an email upgrade in process for xfinity
Question
•
Network
How much will we receive as a refund for this debacle?
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
Question
I was instructed to DM my name and address for further assistance. Hopefully it gets figured out.
Beeping and "tampered" messages
I continue to get a "Tampered" message for my Front Door even after I have done everything suggested online and in my previous chats. Also, the touchscreen randomly beeps.
Question
Do they do it for free or how much will it cost? I don't know it Comcast/Xfinity does work like this. If they do, I would expect them to charge their standard in-home service fee of $100. If you don't have a technically minded friend you can call o
BruceW
commented
5 hours ago
to the conversation:
0
0
ethernet port
I'm using the xf1 gateway modem and there is an ethernet port in my basement that will not work with anything I tried connecting it to my pc, but nothing would happen not even a light I don't know if i need to activate it on the app or if you guys need to activate it.
Question