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If you have not tried to transition from Comcast to Yahoo...DO NOT DO IT! They need to fix this! I wish I had moved to a different email provider instead of Yahoo. And yes, I also cannot get Outlook to work with my Comcast email account.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Thank you for following up with us 1-1, and we do respond to each of these messages in the order receive. Please bear in mind that we do assist multiple customers at once here on our Forums, and we do appreciate your patience.
HORRIBLE BUSINESS
This company is awful. My internet is constantly going out. Just in January, it's been out 13 times. I receive no notification of outages whether it's planned or not. I can NEVER reach a Live agent, and when I do NOTHING is ever resolved. In the last 3 months, my internet has been out over 25 times.
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Still nobody has helped me, I've sent the message. WHEN CAN SOMEONE HELP ME??????????? I HAVE NO INTERNET AND IT'S IMPACTING MY JOB!!!!!!!
HORRIBLE BUSINESS
This company is awful. My internet is constantly going out. Just in January, it's been out 13 times. I receive no notification of outages whether it's planned or not. I can NEVER reach a Live agent, and when I do NOTHING is ever resolved. In the last 3 months, my internet has been out over 25 times.
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Iphone
My sim is locked and it’s asking for a puk code how do I go about getting it fixed
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Devices
This is exactly what happened to me. It feels like an Xfinity/USPS scam and I'm out $700 promised by Xfinity for my iPhone 15! USPS has no idea where the "lost" package is even though they have confirmed the pick-up from my porch on Jan 9, 2026. I f
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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user_h2a8wd Thank you for the update, and additional information. Our team is here to help in any way we can to help you resolve the issue. To begin, can you please send a Direct Message with your name, and service address? Click "Sign I
Transferred from Verizon, was told my phones would be paid off
I recently transferred my plan from Verizon November 6th 2025 on my mothers birthday over to Xfinity because of their promotion they offered me Internet service Peacock / brand new phone. Long story short, I got talked into switching over to Xfinity by the rep at (1902 Southgate rd Colorado Springs
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@user_bnctsj You're welcome. While I have you here, is there anything else I can help you with? How's your internet service working out for you?
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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Nobody at this company knows anything or how to help no matter if I call or email. NOBODY HELPS
HORRIBLE BUSINESS
This company is awful. My internet is constantly going out. Just in January, it's been out 13 times. I receive no notification of outages whether it's planned or not. I can NEVER reach a Live agent, and when I do NOTHING is ever resolved. In the last 3 months, my internet has been out over 25 times.
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Ok, thanks for your help
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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Continuous Outages
My internet continuously goes out and nobody can tell me why. Last month, it was out 13 times. February, 3 times and it's icky February 5th.
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Your Home Network
@user_nr6efh I would be more than happy to review your account to go over this service changes that happened yesterday. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, the
I am calling to follow up on my service change issue from yesterday, NOT THE OUTAGE, please take my call!!
Yet because there is an outage the system won't even speak with me. If I can't even speak with a human for what I pay a month, I want to cancel my service, but it won't even let me do that. Absolutely absurd.
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christinah1 Can you try these steps and let me know if you were able to activate Peacock Premium? 1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant2. Click Activate Now on the banner that states, "Y
activate peacock premium
I finally got free peacock, now I have to upgrade to Peacock Premium to watch most of it, so frustrating and difficult to do.
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Agreed, I left xfinity and went to a carrier that supports two numbers from the same carrier on the same phone. They're going to lose business at least in that market.
Dual eSIM with two xfinity mobile numbers on Phone
Over the past year and a half I had an iphone 16 Pro and had it setup with Dual eSIM. Both phone numbers were xfinity mobile numbers/plans, one personal and one business. I recently purchased a Google Pixel 10 Pro Fold and was trying to transfer the two numbers over when I ran into the issue of not
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@user_kfw0a2 Thanks for letting us know a ticket is open. Our team can certainly check in on the details to assist you more. Can you please direct message me your first and last name along with your full service address so that I can assist?Here's th
Peacocks premium reward redemption
Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current
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Hello, @user_lkcxlv thank you for sharing your story with our community forum. I would be happy to review your account to provide updates on your escalation. Could you please send our team a direct message with your full name and full address? To sen
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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I am calling to follow up on my service change issue from yesterday, NOT THE OUTAGE, please take my call!!
Yet because there is an outage the system won't even speak with me. If I can't even speak with a human for what I pay a month, I want to cancel my service, but it won't even let me do that. Absolutely absurd.
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Customer Service
@user_q8kdg7 @XfinityFrank @XfinityAirelle Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support tea
ethernet port
The ethernet ports on my Xfinity modem do not work. Yes, I've been down the usual rabbit holes - rebooting everything, swapping out hardware, with both the AI, live CS agents, and even a home repair actual person. Here's my situation: I have my old provider still working (just in case ...). I have a
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This is a ridiculous policy that Xfinity has put in place to sell more phones. I recently switched to Xfinity. No, you DON'T understand how frustrating this is, or someone with authority at Xfinity would change the policy. I'm leaving Xfinity.
Dual eSIM with two xfinity mobile numbers on Phone
Over the past year and a half I had an iphone 16 Pro and had it setup with Dual eSIM. Both phone numbers were xfinity mobile numbers/plans, one personal and one business. I recently purchased a Google Pixel 10 Pro Fold and was trying to transfer the two numbers over when I ran into the issue of not
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Same issue here. For the past 3 days internet connection drops 10-15 time per day for 1-3 minutes. Stupid Assistant is no help. Phone support connects to the same stupid assitant which insist I restart my modem (I didn't that several time already).
user_tgw69e
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Continuous Outages
My internet continuously goes out and nobody can tell me why. Last month, it was out 13 times. February, 3 times and it's icky February 5th.
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