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How do I setup my TV?
I have a XiD cable box. The main box is a XG2v2-5. I'm using the HDMI output. How do I setup my TV? What channel is the HDMI output on. Should I use the digital or "over the Air selection on the TV?
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Channels and Programming
@user_zn1c80 which form?
Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
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@XfinityRichard I apologize! I didn’t realize I had to be invited to a dm. I will remember that.
Address serviceable??
I can’t find the PM button to message my issue. I’m hoping that posting will help me find an answer to my problems. Im moving to a new place. Comcast says there’s no service at UNDEFINED when I try to put the address in. I’ve had an agent tell me there’s no service at the house but a chat rep told m
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Thanks for responding! Internet is fine, streaming is fine. It is just cable TV that has a problem and we noticed that if one of us is watching cable TV and someone else is online, the TV pixelates/tiles even worse. There seems to be some sort of sig
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
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Hi there, @user_58a14c Thanks for reaching out to us on the Forums! We know how frustrating it is to figure out if we service your area. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolic
Address serviceable??
I can’t find the PM button to message my issue. I’m hoping that posting will help me find an answer to my problems. Im moving to a new place. Comcast says there’s no service at UNDEFINED when I try to put the address in. I’ve had an agent tell me there’s no service at the house but a chat rep told m
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@user_ntie8f Did you have a chance to see if any of those tips apply ? Please respond right here in your topic on these public help forums. Thank you.
Internet Service
The Comcast customer service has always been disappointing but the internet service was reliable so the tradeoff was worthwhile. Key term there is 'was'. Now I find the internet service to be substandard at best. Slower speeds and frequent outages with no updates, information, or compensation. [Edit
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@user_hc7h1i Did you ever get this figured out? I'm having the same issue and waiting to hear back from support. It seems like a lot of people are having this issue, I wonder why
Platinum Member Missing Peacock Premium Activation Banner
Hello, I am a long-standing Platinum Rewards member, and I am trying to activate my free Peacock Premium benefit. However, the activation tile is missing from my Rewards dashboard, and the banner does not appear in the Xfinity Assistant. I have already tried the following troubleshooting steps witho
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cancel a Brit Box Account
Howcan I cancel a Brit Box account? I go to support@ brit box .com to cancel and they sent me to Xfinity to cancel and Xfinity sends me back to Brit Box
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Customer Service
Address serviceable??
I can’t find the PM button to message my issue. I’m hoping that posting will help me find an answer to my problems. Im moving to a new place. Comcast says there’s no service at UNDEFINED when I try to put the address in. I’ve had an agent tell me there’s no service at the house but a chat rep told m
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Customer Service
@user_299sbb Did you have any luck figuring this out? I'm having the same problem. I've been in contact with support but I'm waiting for them to fix it for me.
Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
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Thank you user_x33wp7, very much for your post. I will be happy to pull up your account, and to assist further. I do see the direct message you have sent us, I will go ahead, and respond there moving forward.
I was told to start a new topic
OK here's the new post regarding ordering a battery backup unit for the new PRO Extender.
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I was told at comcast that if you factory reset you still need password to unlock your phone because of the new rule or law for protection of the owner or buy a new phone. Is there a step-by-step procedure to do what you're saying without messing up
passcode recovery
My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!
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user_gmyylz are you able to let us know if you can sign into https://www.xfinity.com/email? This will help us test your log in credentials.
Sending email from my comcast.net account not working
My email either fails to send or when it gets sent is delivered with hours of delay from my iPhone for my Comcast’s.net email account.
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user_ntie8f thank you for using the Xfinity Community Forums page to reach out regarding your internet service. I would be happy to change your opinion on both your connectivity and your experience working with us. Can you send over a direct message
Internet Service
The Comcast customer service has always been disappointing but the internet service was reliable so the tradeoff was worthwhile. Key term there is 'was'. Now I find the internet service to be substandard at best. Slower speeds and frequent outages with no updates, information, or compensation. [Edit
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user_bg2g1u I'm sorry to hear that this happened and that you're having trouble getting support. Our team can help schedule a technician for you right here. Please send our team a direct message with your full name and address. To send a Direct Messa
Schedule appointment
I need to schedule a service appointment and calling is not having any success, the guy just keeps trying to rudely sell me stuff. My wife accidently ripped the coax out of the wall and we need it fixed.
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And here I am, February 2026 with the same issue! Except it’s my son over in Poland! We talked to three different people when we were signing up, and none of them told us about the waiting period, which is 60 days now, FYI! And yes they knew when he
45 day Global Pass
I have a new Xfinity account but have been a Comcast customer for 5 years. I'm now overseas and have a Global Pass activated. But I've been told I can't use my phone overseas bc it's not a 45 day old account. . I can't even get a second SIM because you've locked both SIMS. Hence I am abroad with no
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I was told to start a new topic
OK here's the new post regarding ordering a battery backup unit for the new PRO Extender.
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Customer Service
We are glad to hear that! Was there anything else we could assist you with at this time?
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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@user_417qq0 I'm having the same issue. Have you figured this out yet? I contacted support and waiting to hear back with a resolution from them.
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Cannot access Peacock Platinum Membership Reward
I reached Platinum Level Xfinity Membership on Jan 21, 2026 which qualifies me a free Peacock Premium subscription. My membership rewards log-in still does not list the benefit link. Furthermore, at the activate-peacock link it messages me. We’re sorry, your account isn’t eligible for this Peacock o
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