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I remember that about 3 years ago something similar happened to me, where they had made the phone orders incorrectly. I didn’t know, so I preferred to go to a physical store. When I was there, the guy told me they had created 3 orders, and he cancele
Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
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Good luck even when they ask you to DM them for a resolution (getting your hopes up), someone else responds and asks for the info all over again, as its just a customer service DM and then no response after explaining again for yet another time. I ha
Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
Question
I am experiencing a similar or even worse situation than hers from yesterday, Friday. I called because I wanted to see if I could get a better monthly plan for my phone, and they told me that I had a promotion offering me a free Apple Watch, but that
Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
Question
I know it’s a valid charge but i’m asking what we can do about it. I read about the same situation with other people making the same mistake with other carriers and they were all able to get some type of waiver or reduced fee. I just don’t know how y
Excessive Data Roaming Charges
Hi, Today I was charged $1700 worth of data roaming charges. They occurred when I left the country and before I had the chance to turn on Xfinity Global Pass. What can I do to avoid paying $1700? Is it possible to retroactively activate the global pass for the day? I activated it less than 2 hours a
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Cancelled my xfinity and still being billed.
I tried cancelling and then talked with someone in customer service on May 7th. Checked my bill statement with bill scheduled for May 16th. Tried to cancel but being asked to schedule a time for someone to call me on the 13th which is the earliest and during my work. This is ridiculous.
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Customer Service
WiFi stopped working
Tried resetting the router bf it didn’t work keeps flashing orange
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Your Home Network
I agree 100%. If Xfinity chooses not to retain NFL Network and NFL RedZone before September I will be cutting the cord and head to less expensive platforms.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hello @user_eqcmsu, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I would need to pull up your account to check on your subscription and see why you're not able to activate y
Disney/hulu subscription
I just got the package with disney,Hulu peacock,Netflix etc and I received the activation email for every one except Disney and Hulu. Tried to sign in under same email and login info and its not letting me in. What do I do?
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Hello @user_9c9s5d, thank you for this information. We still need a few more details about the mailer you received. Does it mention that it's an online offer or that if it requires a new customer account?
mobile live agents
Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st
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Been with Comcast/Xfinity for many decades. But with losing the NFL network, which I paid extra to make sure I had it, I am starting to look at other options. Never heard anything about it being cancelled until I went to the channel and got th
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
The mailer is from Xfinity Mobile, addressed to me. "Get a free 5G Phone" This mailer has an identifier in tiny characters at the lower right, back side. It reads:LTP99996-1740.
mobile live agents
Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st
Question
I have two LG Google Tvs in my house as well and can’t download Xfinity stream app to watch the Now Tv package you added to my internet plan. Posting that Apple TV devices, Amazon Fire TV, LG Smart TVs, Google Chromecast, Apple Airplay and more utili
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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@user_sb3vy4 How did we trick you into signing up for the Help & Support Community Forums where you assumed you were signing in to Email? If you're a new customer, you won't have a comcast.net email address because Comcast stopped g
Delete Forum Membership
I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.
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Have you tried clearing your browser history and then re-signing in?
Xfinity Membership Nascar All Star Races Tickets Code
I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .
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Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
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Your Home Network
It completely disappeared from the list of benefits
Xfinity Membership Nascar All Star Races Tickets Code
I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .
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My internet doesn’t want to work
I have tried to use the mobile app every time I try to login in it it doesn’t want me to login. Keep on saying return again and re-login and also I can access my account. I checked the bottom of the Internet device to get the password in the bottom then when I try to connect the Internet, it keeps o
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Your Home Network
Hello @user_59nfov. Sorry to hear they did not set up the cancellation for you. Our team would be more that happy to help you out and get this resolved. In order to do that please send us a direct message with your full name and service address. To
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Cancelled my xfinity and still being billed.
I tried cancelling and then talked with someone in customer service on May 7th. Checked my bill statement with bill scheduled for May 16th. Tried to cancel but being asked to schedule a time for someone to call me on the 13th which is the earliest and during my work. This is ridiculous.
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