Xfinity Community Forum

Hey there, @user_hws6t4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the low hanging line, it certainly is not what we want for our customers. Your safety is o

XfinityAdrienne

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34 minutes ago

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Wire to house considerably lower

Hello, I'm reaching out to see how I can report a service line seemingly having come loose or had something happen that resulted in it hanging much lower to the ground. At its lowest point, it's almost eye level with me. My service is not currently impacted at this time, but it does span the length

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I'm very sorry that we don't currently support the needed device, @user_50nzhi. If you could provide the make and model of the devices in question, I would be happy to pass along your feedback. I know that would not help the current situation, but we

XfinityFrank

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34 minutes ago

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Supported Phones for Visually Impaired

After speaking with Customer Service representatives, both in-person and online, it seems that Xfinity does not support any phones usable by visually impaired individuals. My brother needs a phone with buttons he can feel. By not supporting such phones, it seems you are discriminating against this g

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Hello, @user_2rqah0 thank you for reaching out over Xfinity Forums. I completely understand looking to get the phones unlocked after those have been paid off, once that has been done the devices should unlock on their own. I found this helpful articl

XfinityJustinC

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36 minutes ago

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Need phone unlocked

Can you help get our 2 phones unlocked, please. We own them and we are out of contract.

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Good morning @user_x2magx. Can you provide some more details on what happened with your overpayment? Did you make a second payment or was it an autopay issue?

XfinityRaf

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37 minutes ago

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Billing live chat

I over paid on my bill I need to chat with a live agent

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Wire to house considerably lower

Hello, I'm reaching out to see how I can report a service line seemingly having come loose or had something happen that resulted in it hanging much lower to the ground. At its lowest point, it's almost eye level with me. My service is not currently impacted at this time, but it does span the length

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Customer Service

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Have you tried to forget the network and then reconnect your device? @user_zru3yt

XfinityDena

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42 minutes ago

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iphone and ipad dropping wifi every few seconds

Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b

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Hi - thanks for the response. This happens anywhere in my (very small) townhouse. I can be connected to my wifi and it will drop, then will re-acquire. I previously recorded a 2 minute video showing my phone dropping repeatedly, about every 5 seconds

user_zru3yt

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44 minutes ago

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iphone and ipad dropping wifi every few seconds

Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b

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user_d1ln3c Hi there! We are sorry to hear you would like to cancel service, but our team is happy to assist you. Can you please send us a direct message with your full name and service address so we can take a closer look?

XfinityAirelle

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46 minutes ago

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Cancel my account

Cancel service. Help

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Undelivered internet device

My internet device got delivered to the wrong address. Not an old address, but a completely wrong one. I can’t reach a customer service representative to fix the mistake and the AI representative can’t do anything to help.

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Customer Service

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@XfinityFrank Dm sent

czwangxtt

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47 minutes ago

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Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to d

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So, no, go find another provider. Sigh.

user_50nzhi

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48 minutes ago

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Supported Phones for Visually Impaired

After speaking with Customer Service representatives, both in-person and online, it seems that Xfinity does not support any phones usable by visually impaired individuals. My brother needs a phone with buttons he can feel. By not supporting such phones, it seems you are discriminating against this g

Question

Thanks, @czwangxtt. Let's take a closer look at the account. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us: 1-Click "Sign In" if necessary. 2-Cli

XfinityFrank

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49 minutes ago

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Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to d

Question

34s Thank you for taking the time to explain what happened. I can completely understand why you'd be frustrated, I'd be upset too. I'd be happy to review the account history and see if there are any notes or escalation records related to your convers

XfinityChristy

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53 minutes ago

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xininty mobile service

I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi

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@XfinityPaula The statement shows billing date July 19, 2026 for service from July 24,2026 to Aug 23, 2026. Which is after my cancelation date. Also I saw an upcoming charge of $108 for the coming month.

czwangxtt

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54 minutes ago

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Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to d

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user_ic5ilg I appreciate you bringing this line to our attention. We can certainly notify our local teams to have the line cleared and replaced. If services are impacted by the line being cut, we would want to get services restored as well. So we can

XfinityThomasD

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57 minutes ago

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cut cable

Hi, our yard workers cut the cable line that goes from our property to the neighbor's across the street. The cable line is now lying on the side of the road. Could we get someone to repair this, please?

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Need phone unlocked

Can you help get our 2 phones unlocked, please. We own them and we are out of contract.

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Customer Service

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czwangxtt Hi there! Thanks for creating a post for us here on our Xfinity Forums for help with the account. I'm sorry about the account not being closed correctly the first time. I know this can be scary and confusing especially since our statements

XfinityPaula

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60 minutes ago

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Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to d

Question

xininty mobile service

I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi

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Customer Service

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Worst cable/internet provider

In the past 3 weeks service has been out more than it has been active. Xfinity claimed upgrades would make service better but that has not been the case. Customer service is a joke. Trying to get to a live operator is almost impossible and the xfinity assistant can’t answer any questions. If you do

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Your Home Network

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@user_zru3yt Thank you for reaching out, and I'm sorry you're dealing with this. Since the issue seems to be affecting multiple Apple devices but not your laptop, I'd like to gather a few more details. Do the iPhones and iPads reconnect on their own,

XfinityChristy

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1 hour ago

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iphone and ipad dropping wifi every few seconds

Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b

Question