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I am SO FRUSTRATED
I filed a claim with Assurant mid January that was approved by assurant. The tracking number is was sent showed the phone was stuck in Memphis, TN, for a month. During this i called Assurant on 3 separate occasions. The first time was they told me they would contact the carrier and investigate and t
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Plan
Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone
What settings do I need to change
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Accessibility
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
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Xfinity App
Thanks, but no change. Still plenty of issues for content/channels that should definitely be appearing w/5.1 digital audio.
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
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Can't add new payment method.
I need to add a new card to my account as the previous card has expired. When I tried to add a new method I received the screen saying that contact information needed to be verified to add a new payment. I checked my account and updated both the phone number and both emails and verified them but sti
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Billing
What channel is cowboy channel on Xfinity
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Hey there, user_k6u6ul! Thanks for reaching out on our XFINITY Community forum with your X1 audio concerns. Our valued members must receive a seamless X1 audio experience and I am sorry to hear this has not been the case for you recently. As @BIsland
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
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@XfinitySeth Thanks. I just reache dout per your instructions
Moving internet lines
Hello, I need to schedule a technician to come out and move the line from the pole to my house. i am having renovations completed in my backyard, and the internet line will be in the way.
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Happy Monday user_uq0faj and thanks for stopping by the forums for help! I hope the upcoming renovations you mentioned go smooth for you 👍 We definitely don't want to hinder your work in any way, so if you could send our team a direct message with y
Moving internet lines
Hello, I need to schedule a technician to come out and move the line from the pole to my house. i am having renovations completed in my backyard, and the internet line will be in the way.
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I want to commend Ness
Ness helped me with my service since my speeds became drastically slower after some work was done in the area last week. She did everything she could on her end and when it didn't solve the problem she set me up an appointment with a technician for this upcoming Friday. She went above and beyond by
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Xfinity Compliments
Hi there, @user_5w00wk Oh no, I'm sorry to hear that your TV keeps loosing closed captions. I definitely understand how important having closed captions are. If the closed captioning (CC) is already set to "On" but not working, you need to reset it.-
Tv closed caption
My tv keeps losing the closed caption. Up graded Xfinity tv box two weeks ago
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@user_28w582 They are not showing spring training games as Extra Innings is for the regular season and I don't recall if they showed spring training games in past years. The channels for each team are there just no games.
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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user_pjd677 thanks for using the Xfinity Community Forums page to reach out regarding your missing refund. Let's see what the status of your refund is together to get this cleared up. Can you send over a direct message with your full name and comple
Looking for help with a refund that Xfinity fails to send to me.
Hello- I'm wondering if anyone has any thoughts. I've been trying to get a $1,700 refund from an overcharge on my account a place I no longer live at. They have verified that the refund is due and I've been told 6 times that the check will be mailed. Each time it doesn't arrive, I call. The last tim
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Moving internet lines
Hello, I need to schedule a technician to come out and move the line from the pole to my house. i am having renovations completed in my backyard, and the internet line will be in the way.
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Customer Service
Thank you very much for the information. I would like to look further into that issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Clic
URGENT: Unauthorized Contract and Forged Signature on My Account
Hello, I am writing regarding a document I received about the tablet associated with my account. The document appears to contain my signature. I want to state clearly and formally: I did not sign this document. The signature shown is not mine. I never authorized any contract beyond what was verbally
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Tv closed caption
My tv keeps losing the closed caption. Up graded Xfinity tv box two weeks ago
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Customer Service
Mobile number with text message please
Can I get a Yahoo email invitation faster?
I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a
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Add 2nd mobil phone to comcast email address
Help me add 2nd mobile phone to existing comcast email address
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Sign-In and Account Management
Hello @star_flower can you further explain exactly what you are looking to be completed today?
XfinityDuron
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50 minutes ago
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Add 2nd mobil phone to comcast email address
Help me add 2nd mobile phone to existing comcast email address
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