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I’ve been a customer since 2020 Today Friday no internet service. Absolutely the worst customer service experience notified by the rep my modem is offline they can’t resolve but commitment to have a technician out on Friday Promising the technician works until 8pm and will be out on Friday before 8p
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Your Home Network
Hey @admcculloch Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your stream app. I would be more than happy to offer my assistance looking into this further
Recordings not appearing in xfinity stream app
Last week all scheduled recordings showed up on both the cable box and xfinity stream app. What has changed? I have reinstalled the app on my iPad. I reset the cable box. How do you fix this?
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netgear CAX80 error message
I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas
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Your Home Network
381164 is the code I received 1 minute ago. Stop asking for more codes and give me answers
What channels do I have
I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added
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Are you seeing this issue listed for the next Monday as well @LeeSoFL
How to Get A Correction with Guide Info
Here in Palm Beach, the guide for the local ABC affiliate WPBF (channel 431 and 10) is INCORRECTLY showing the 11PM newscast as a full hour from 11PM to midnight. Then at MIDNIGHT, they list Jimmy Kimmel Live. This is only incorrect for the MONDAY show. However, Kimmel starts at 11:35 and not at mid
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user_m4tfrv Hello there! We appreciate you reaching out for assistance with your Wi-Fi services. It sounds like there may be an issue with your services being transferred. I'd be happy to take a look, and assist you get up and running. Can you p
Moving: Old bill but new complex has their own wifi
Hello, I have an old xfinity bill from when there was a disconnection. I am moved to a new place where their xfinity WiFi is included in the rent but I can seem to access the WiFi without paying my old bill, is this correct? Is there something I’m missing? Thank you
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We will need to send another as I'm not sure who or when that one was sent, but codes are only good for 15 minutes and a one time use. I promise you can stay with us here and we will be sure to get you the answers you need. We are the most experience
What channels do I have
I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added
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Try watching it through the Xfinity streaming app.
Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers
I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch
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Code is 782101. Please stop sending me codes and give me answers. I have now spent over 5 hrs talking to offshore people and typing messages
What channels do I have
I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added
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user_x24muw Hi there! Great question! If the order has already been placed, we're not able to switch it now. Normally, the store is pretty good about giving you the necessary equipment as long as it's available. You will need to return the modem that
May I pick up my gateway?
Good morning, afternoon, evening. I was just wondering if I could possibly picked up my order instead of delivery,m
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Hey @Pdmiddendorf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your Comcast email. I would be more than happy to offer my assistance looking
Help with Comcast email
I am in India and I am unable to connect to Comcast using the email app on my iPhone. It keeps telling me Comcast is not available.
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@DalesNow I received your DM, thank you!
Not able to get the Yahoo email migration page
When I login to connect.xfinity.com I am not able to get the Yahoo migration page. I did not migrate the first time the pop-up was displayed, instead I clicked through and went directly to my xfinity email. How do I get the migration page again? Regards Dale [Edited: "Personal Information"]
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@user_atuclf I am sorry to hear your modem was taken. You would need to reach out with your NOW portal https://www.xfinity.com/now
Someone has stolen it my motem .what do I need to do
Someone has stolen my motem .I'm with the now services .what do.i need to do
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user_pconwh Hello! Thank you for reaching out to us here on our Community Forums. We'll be happy to see what we can do to help get the address corrected. Please send a Direct Message with your full name and address. Here are instructions on how to se
Typed wrong Apartment #
I typed the wrong apartment # when setting up my service [Edited: Personal Information] and it should be [Edited: Personal Information]. I am unable to change my address online and it says looks like your move requires a bit of extra attention and gives me a number to call. However, the next call ba
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Hi XfinityKassie, I don't seem to be able to find your name when searching in the "To" box. can you send me a direct message to [Edited: Personal Information]?
Not able to get the Yahoo email migration page
When I login to connect.xfinity.com I am not able to get the Yahoo migration page. I did not migrate the first time the pop-up was displayed, instead I clicked through and went directly to my xfinity email. How do I get the migration page again? Regards Dale [Edited: "Personal Information"]
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user_cw7fsd We are happy to continue to work with you to get you the answers and help you are in need of. We just needed the code to allow us account access with authentication. I sent you a direct message for us to continue with you when you are rea
What channels do I have
I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added
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DalesNow Gotcha! Thank you for these additional details. We appreciate you trying these on your end. I'll need to take a look on my side, and see what the next best step is going to be. When you get a moment, can you please send a Direct Message with
Not able to get the Yahoo email migration page
When I login to connect.xfinity.com I am not able to get the Yahoo migration page. I did not migrate the first time the pop-up was displayed, instead I clicked through and went directly to my xfinity email. How do I get the migration page again? Regards Dale [Edited: "Personal Information"]
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Hey @karlf5602 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the local hotspot to you. We are unable to see hotspots in a general zip code. We
xfinitywifi hotspot not working 46240
The xfinitywifi hotspot around the 46240 zip code area recently stopped broadcasting. Mobile and wifi were alway available in this area, but don't appear under wifi. Is there an issue with the location?
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Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your Peacock and Paramount+ account. Did you make any changes to your account recently, @user_2e1l87?
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Paramount and peacock
I do not have paramount or peacock anymore? This was to be included in my package? What happened?
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