Xfinity Community Forum

XF services owes me 100 refund

I paid 100 to xf services to have a tech come to my residence to solve a technical problem. They never got here. This was Feb 26. I can send you a snapshot of the 100 deduction. Please send me the 100 ASAP. Thanks, [Edited: "Personal Information"]

Question

•

Customer Service

7

1

0

U

Good luck!! I have been waiting 42 days for Mobile Care to replace the phone they lost!!

user_4d6uia

commented

57 minutes ago

to the conversation:

0

U

Mobile Care Coverage

Hello, My Xfinity mobile device that I am in a DPP was stolen on 9/29/26. It was recovered but the screen was damaged and needs to be repaired. I did not have the mobile plus service or Xfinity Mobile care at the time this occured. I spoke with an Xfinity representative yesterday (chat referenced be

Question

U

routing issue

Dear Xfinity Routing Team, For past 2 days, I see traffic destined for Ashburn has been routed from Atlanta to Florida then handed over to Open-Transit. is this normal? Latency is around 180 ms - Not sure this is normal. Because this is causing packet losses to reach destination. May i request you t

Question

•

Your Home Network

6

0

@user_q2czlb I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you

XfinityDena

commented

1 hour ago

to the conversation:

0

U

Been trying to cancel for months

I have been trying to cancel services I moved and for months I have been hung up on put on hold and not getting canceled the bill keeps adding up and all I need to do is cancel you can see the router hasn't been on in months I no longer live where xfinity works

Question

I tried to move from Comcast to Yahoo. Here's my experience. 1. I do not want to talk to a fake AI person. Give me a real person. 2. I want to talk to someone who speaks English, not a person who has such a thick accent I can't understand him. I am n

Lubec

commented

1 hour ago

to the conversation:

0

U

feedback

How do I leave a review of my service?

Question

U

Gigabit X10

how to know if Gigabit X10 is available in my area?

Question

•

Email

4

0

I have feedback on the switch from Comcast to Yahoo email. This was a poor decision. 1. When I call for help, I do not want to talk to an AI computer. 2. When I get a real person I want someone who speaks English without a thick accent I can't unders

Lubec

commented

1 hour ago

to the conversation:

0

1

U

feedback

How do I leave a review of my service?

Question

U

Been trying to cancel for months

I have been trying to cancel services I moved and for months I have been hung up on put on hold and not getting canceled the bill keeps adding up and all I need to do is cancel you can see the router hasn't been on in months I no longer live where xfinity works

Question

•

Customer Service

4

1

0

Is your TV service done through a coax cable connected to an X1 box? Or does your X1 box use WiFi for TV content?

BIslander

commented

1 hour ago

to the conversation:

0

U

cable not working when I purchased my own modem

I installed a Netgear modem and a mesh wireless system today. Everything checked out as far as being compatible with Xfinity. Internet works fine but now the cable TV isn't working. Customer service does not seem to care at all. They have hung up on me twice after transferring me from department to

Question

U

Cancel internet service

I want to cancel my internet service before the first bill

Question

•

Your Home Network

3

0

frustrated-exec Thanks for reaching out to us here on Forums with your streaming concern on your TV's, and for sharing some troubleshooting you have done already. To confirm for the hard restart were you restarting both the internet device and TV? Ju

XfinityEricB

commented

1 hour ago

to the conversation:

0

Xfinity stream

Every day I run into the same problem with Xfinity Streaming app. I have 2 brand new 2026 LG QNED 75B Series Mini LED 4K Smart webOS TVs and every day when I try to watch my shows via Xfinity Stream, I encounter the same issues. "This video cannot be played. We've run into a problem while streaming.

Question

U

Additional chat information: Reference Number: 764321929636130823 DATE/TIME: 2026-10-01 17:00:43

user_qxveqt

commented

1 hour ago

to the conversation:

0

U

Mobile Care Coverage

Hello, My Xfinity mobile device that I am in a DPP was stolen on 9/29/26. It was recovered but the screen was damaged and needs to be repaired. I did not have the mobile plus service or Xfinity Mobile care at the time this occured. I spoke with an Xfinity representative yesterday (chat referenced be

Question

@user_926123 Thanks for reaching out to us via Forums. This sounds like you're not logged in using the primary profile to access your account details and benefits. Do you recall creating multiple profiles?

XfinityRaul

commented

1 hour ago

to the conversation:

0

U

Can't use member benefits

I'm the owner of the account and when I try and go into member benefits I get a mage saying, "Sorry, you're not eligible to redeem benefits".

Question

U

It’s not several different email addresses in regards to Yahoo. They did create a new one for me. I actually was on the phone with Yahoo to do it so I have my old Comcast what I’m calling it in my new Comcast I cannot send. I can only receive on my p

user_x98c3x

replied

1 hour ago

to the conversation:

0

U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

A

I spoke with a representative who was not helpful at all and clearly had no interest in finding a resolution. She also said some concerning things regarding how Comcast runs a “credit check,” and indicated that a history of payment with Comcast was n

AccordingCloud22

replied

1 hour ago

to the conversation:

0

A

Credit Freeze Issue

In trying to purchase two iPhone 18 pro max phones, a credit check was pulled when there was a freeze. Now I’m unable to receive financing despite having an excellent credit score. Can you please override the hold and re-run the credit check so that I may move ahead with my purchase?

Question

U

Can't use member benefits

I'm the owner of the account and when I try and go into member benefits I get a mage saying, "Sorry, you're not eligible to redeem benefits".

Question

•

Customer Service

6

1

0

user_nw4swd Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary&

XfinityBenjaminM

commented

2 hours ago

to the conversation:

0

U

Seasonal Plan start date block removal request

Please remove the block on my account so that I can start my seasonal plan in October as I did last year. There were some technical issues last year that resulted in Xfinity reapplying the seasonal plan in December 2025 which is now blocking me from starting the plan in October 2026. Per the site I

Question

U

Mobile Care Coverage

Hello, My Xfinity mobile device that I am in a DPP was stolen on 9/29/26. It was recovered but the screen was damaged and needs to be repaired. I did not have the mobile plus service or Xfinity Mobile care at the time this occured. I spoke with an Xfinity representative yesterday (chat referenced be

Question

•

Devices

6

2

0

Hi there @user_7woy73 Thank you so much for reaching out on our Xfinity Community Forum. Can you confirm if you've made any recent changes to your account that may have cause your increase? Please see below an overview of understanding your bi

XfinityDemetrise

commented

2 hours ago

to the conversation:

0

U

Bill

Why did my bill suddenly jump up?

Question

Thank you for the information @user_4f1bkg, we can take a look at this for you. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to direct message us:• Click "Sign In" if neces

XfinityJeff

replied

2 hours ago

to the conversation:

0

U

Braves Vision

I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very

Question