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user_91qdyv Thanks for reaching out to us here on Forums for assistance, and sorry the AI was giving you trouble trying to reach an agent. We are more than happy to assist you here with anything you need. To confirm were you trying to reach an agent
Live agent
I need to talk to someone but the [Edited: "Inappropriate Language"] AI keeps hanging up on me. Canceling service after decades. Company is no longer worth the hassle of service.
Question
Thanks for taking a quick moment from your weekend to work with my team. We were able to confirm the pending disconnect date is for 7/22. Once the order is completed, a final statement will be sent to confirm the account's closure and any remaining b
last day of service not showing on confirmation email
Hello, I called to have my internet service cancelled because I am moving out of the country and received a confirmation email that did not have a last day of service populated. Can someone please confirm when my service is scheduled to end? I requested July 22nd
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Network Enhancements
I received a text if network enhancement with service disruption on Thursday 7/2. It was completed. Now I received another text of service disruption tomorrow 7/6. How many days will this take? It’s ridiculous for those of us who work from home.
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Customer Service
Good morning @user_k1znkp, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear about the issues with the line, but you have come to the right place for assistance with this issue. Cou
aboveground cable hazard
At [Edited: "Personal Information"], the abovegroumd cable is sagging badly and making contact with power lines. This has happened before and sparks caused a grass fire. The elderly occupant is not cutting their grass, so there's real risk of a major fire. This needs to be fixed URGENTLY!
Question
Once a user has opened a FCC complaint @user_2fp40i, we cannot provide further assistance per our engagement policy with that specific issue. Your complaint will be handled by a separate team. You can check the status of your complaint at any time us
Requesting IMEI Exception — Long‑Time Customer Needs Backend Provisioning Review
Hello,I’m reaching out as a long‑time Xfinity customer who would prefer to stay with your service. I recently attempted to activate my unlocked device on Xfinity Mobile, but the system is incorrectly flagging the IMEI as “not compatible.”I spent over two hours on the phone with support, but the call
Question
Thanks for responding. The IMEI checker is giving a false incompatibility result — that’s the issue. This case requires a manual IMEI exception or DMD update, which is why it was escalated through the FCC complaint. Please review the full details of
Requesting IMEI Exception — Long‑Time Customer Needs Backend Provisioning Review
Hello,I’m reaching out as a long‑time Xfinity customer who would prefer to stay with your service. I recently attempted to activate my unlocked device on Xfinity Mobile, but the system is incorrectly flagging the IMEI as “not compatible.”I spent over two hours on the phone with support, but the call
Question
aboveground cable hazard
At [Edited: "Personal Information"], the abovegroumd cable is sagging badly and making contact with power lines. This has happened before and sparks caused a grass fire. The elderly occupant is not cutting their grass, so there's real risk of a major fire. This needs to be fixed URGENTLY!
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Customer Service
I'm looking for escalation to Network Engineering/NOC.
Persistent TLS handshake timeout to Fastly CDN range 151.101.0.0/16 (affects cdn.pubnub.com and possibly other Fastly-hosted sites)
Router: OPNsense 26.1.11_6-amd64 (customer-owned), WAN on DHCP Summary Outbound HTTPS connections from my network to specific Fastly CDN IPs (151.101.0.143, 151.101.64.143, 151.101.128.143, 151.101.192.143 — the anycast addresses behind cdn.pubnub.com, CNAME b.ssl.global.fastly.net) complete the TCP
Question
Persistent TLS handshake timeout to Fastly CDN range 151.101.0.0/16 (affects cdn.pubnub.com and possibly other Fastly-hosted sites)
Router: OPNsense 26.1.11_6-amd64 (customer-owned), WAN on DHCP Summary Outbound HTTPS connections from my network to specific Fastly CDN IPs (151.101.0.143, 151.101.64.143, 151.101.128.143, 151.101.192.143 — the anycast addresses behind cdn.pubnub.com, CNAME b.ssl.global.fastly.net) complete the TCP
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Your Home Network
Peacock subscription
I am having trouble logging into my Peacock account through Xfinity. It all started when we moved homes. I used to be able to login in thru my old 722 account but that won’t work now.
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Channels and Programming
sam.i.am012 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
streaming subscription
How do I activate my Disney/Hulu Bundle? I recently purchased it through the Stream Store, but I never got an email to activate it and in the add/manage subscriptions tab, it shows unavailable.
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Agree, getting the same every time!
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
Question
I also have this problem no matter if I access from the app or through a computer. Have had no luck getting a live agent either.
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
Question
user_sbxief Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Unlink Peacock
My Face ID automatically logged into a different peacock email and password when I was trying to activate my peacock subscription to my main email account. I clicked a link to inactivate it. Now, when I try to reactive the peacock, it says it’s already linked to the other account. Can you unlink my
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Complaint
I’m disappointed in the level of service that you have for long time customers. I work from home and cannot wait for a week to have some come to my home and service my internet. I will be switching my services over to AT&T.
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Your Home Network
Good morning @user_d7lh9i, and thank you for reaching out on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you have had with getting services set up at your new address, as someone that works from home I
Don't get Xfinity
You'll never be able to get ahold of anyone to do anything, moved a month ago set an appointment 3 times to set up Internet at my new place and NOTHING no calls no texts nothing just a big waste of time which is all this company is gonna do with you is waste your time
Question
Howdy user_pvhgkr. We have been dealing with an ongoing issue in the New Jersey area, but overall the Xfinity app should provide a pretty clear picture of the timeline, if you are in the New Jersey area, our field team is still hard at work to get th
Home wifi
My WiFi has not been working since yesterday, I have a question wether the service has been postponed or what is going on
Question
Hello @user_2fp40i what is the make and model of the phone you're looking to activate? I know you spent a lot of time on the phone, so we want to help as efficiently as possible. We need to check the IMEI compatibility here. If you have any other det
Requesting IMEI Exception — Long‑Time Customer Needs Backend Provisioning Review
Hello,I’m reaching out as a long‑time Xfinity customer who would prefer to stay with your service. I recently attempted to activate my unlocked device on Xfinity Mobile, but the system is incorrectly flagging the IMEI as “not compatible.”I spent over two hours on the phone with support, but the call
Question
Don't get Xfinity
You'll never be able to get ahold of anyone to do anything, moved a month ago set an appointment 3 times to set up Internet at my new place and NOTHING no calls no texts nothing just a big waste of time which is all this company is gonna do with you is waste your time
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Customer Service
user_der06t Typically there might be a few various interruptions when teams are working through upgrades in your local area. When they turn on new equipment there are calibrations that need to happen in order to ensure everything is running at full c
XfinityTommy
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Network Enhancements
I received a text if network enhancement with service disruption on Thursday 7/2. It was completed. Now I received another text of service disruption tomorrow 7/6. How many days will this take? It’s ridiculous for those of us who work from home.
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