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here is the screenshot that keeps getting marked private. I'm trying to add supplemental info to this post.
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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@XfinityAbby I received a call today from one ofcyour reps named Lasean. I am not satisfied with the partial resolution offered. The verbal contract on Feb 5th included both the phone and the watch. The fact that your internal system cannot 're-re
Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited] and [Edited]
I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult
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Got a real juicy one last night, right at 9PM. Game locked up and had huge lag spikes. Caught it on PingPlotter this time. I'm glad I have a visual record of this happening now but every time I post an image of it my post gets marked private. Thankf
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
Question
@user_tryiq5 here are the steps to send the direct message: To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support"
Billing Dispute
My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be
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regular monthly fee went up under contract
My regular monthly fee went up ~7$ while I am still well under a contract. A contract is a contract; it doesn't mean that one party can change the terms mid-stream. It's a pretty dumb move by Comcast since GloFiber just came to town.
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Your Home Network
I don’t see any instructions
Billing Dispute
My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be
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Damaged water meter
Who do I need to contact if Xfinity workers damaged a water meter? Also line still laying across ground and driveway.
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Customer Service
user_mp0k6d Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I am sorry to hear about the issues with your email and our team is here happy to help get you in the right hands. Please look into reac
Urgent: Email not receiving after phishing/password change — phone support blocked by outage
Yesterday I accidentally entered my Comcast email password on a suspicious site and immediately changed it. Since then, my Comcast email is not receiving most messages — even in webmail. Outgoing works. Phone support keeps disconnecting me due to a Seattle-area internet outage, but I’m currently tra
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Urgent: Email not receiving after phishing/password change — phone support blocked by outage
Yesterday I accidentally entered my Comcast email password on a suspicious site and immediately changed it. Since then, my Comcast email is not receiving most messages — even in webmail. Outgoing works. Phone support keeps disconnecting me due to a Seattle-area internet outage, but I’m currently tra
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Sign-In and Account Management
@user_5tf7rs Thank you for providing me your information and pictures, so I can get a ticket in for the cover to be repaired. I will be following up to make sure it gets replaced.
Pedestal
There are 2 pedestal in my front yard. One is visible from the front of the house and the other one is on the side of the house. The pedestal in front of the house is damaged and eyesore. For now i would like to switch the cover or replaced the damaged cover. How can i have someone replaced or switc
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Hi user_4g8m61! We appreciate you taking the time to reach out on our Xfinity Forum about this ongoing billing concern. Our apologies for any inconvenience or frustration this has caused you, but my team is here to help. We would be more than happy t
RE: Not their income, so they don’t care
Over the past 4 months I have tried eight times to get the service I need and can afford. Every time I come to an agreement with an agent they manage to mess up the service and bill me 20 to 30 dollars more than we agreed on. This is after they sent me a letter stating I was such a great customer th
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RE: Not their income, so they don’t care
Over the past 4 months I have tried eight times to get the service I need and can afford. Every time I come to an agreement with an agent they manage to mess up the service and bill me 20 to 30 dollars more than we agreed on. This is after they sent me a letter stating I was such a great customer th
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Customer Service
What hours is your customer service open? I called this evening, spoke to an AI bot who couldn’t help me with my issue (completely non working internet) and said a customer service rep would call me back in 10 minutes. That was an hour and a half ago
Internet Not Working
Internet stopped working. Try switching out modem, re-starting, and still not working. According to Comcast there are no outages at my house. Please help!
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@user_9ray7j This is great news. Thanks so much for the update. Did you have any additional concerns we can address for you?
Xfinity Stream, specifically NBC, video issues with Apple TV 4K
Xfinity Stream works fine with Apple TV 4K except for the NBC channel. The NBC channel video goes into slow motion while audio continues in real time with the disconnect/synch growing as time continues. No other channels have this issue, just NBC. I do not experience this issue if I use Xfinity Stre
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Phone number to speak to rep
I'm not tech savvy. I need to talk to a person. Need phone number
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Xfinity App
Over the past 4 months I have tried eight times to get the service I need and can afford. Every time I come to an agreement with an agent they manage to mess up the service and bill me 20 to 30 dollars more than we agreed on. This is after they sent
Not their income, so they don’t care
Xfinity has the worst customer service I have ever encountered. It’s not their income so they don’t even try to fix the problem. They are costing me MY job and MY income because nobody wants to resolve a problem that I was told last week was fixed. Now I’ve wasted another twelve hours with lazy and
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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27 minutes ago
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$200 Amazon Gift Card
On may of last year i sign up for interent and was promised a $200 Amazon Gift Card. I have reached out and been imposible to get a holdof somebody in customer service to get what was promised. I also received a link to track it. However the link doesn’t help, because It shows it was send in a form
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