Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (484.2K)
I open the link from the email I received from Xfinity and it just takes me to the stream store where I go and check my subscriptions and it’s not there to activate it.
Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
Question
When ( note, not an if; I've been getting them)we get asked for a separate imap password; do you have an address to send the screen and link to you for you to investigate the phishing that's going on?
I am unable to receive my email. It keeps asking for a password for imap. What is this? Please help
Unable to receive my email. It keeps asking for a password for imap! What is this? Please help!
Question
user_wm0nig, ok and thank you for sharing all of that great information! Can you hard-wire connect a computer to your xfinity gateway and run a speedtest directly from the gateway and share the results? I prefer speedtest.xfinity.com.
Technician appointment
I am requesting an in-home technician visit for intermittent internet degradation and possible DOCSIS/coax signal impairment. I am on the 1.2 Gbps plan. My Xfinity gateway is in bridge mode and hard-wired to an Eero 6+ primary node. I am testing over time and consistently when about six feet from th
Question
Thank you for confirming. Just to make sure, are you on a VPN or have made any settings changes to your internet network?
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
Question
Sign In
After restoration of service from power outage- xfinity app is asking me to sign in. It says I dont have authorization on this phone and won't load on my husbands phone. Want to talk to a real person.
Question
•
Customer Service
@user_41mdl6 Hello thanks for posting here on Forums, We can take a look to see if we are able to give you an activation link as you mentioned your link is expired because it's past the 90 days. Please send us a direct chat message with your full nam
Peacock Activation Banner Missing – Missed 90-Day Gigabit Window
Hi, I missed the 90-day window to activate the Peacock Premium benefit included with my internet plan. The banner has disappeared from my dashboard. Could an agent please help me manually regenerate an activation link? Thank you!
Question
Hello! I am having the same issue. I am trying to activate Peacock Premium from an Xfinity or NOW promotional offer. I am getting an error that says "Your Xfinity account is already linked to another Peacock account" which is not the case—it's the
peacock
I just upgraded my Xfinity plan to GIG and that comes with 2 YR sub to Peacock premium. I activated it on the Xfinity portal and when it got to Peacock I receive an error saying this: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_2726734 I did move
Question
Gigabit plan but very slow download speeds with direct modem connection
Hi, I have a gigabit Xfinity internet plan and use my own modem, a NETGEAR Nighthawk CM2050V. When my Windows laptop is connected directly to the modem by Ethernet, Windows shows a 1000/1000 Mbps link speed. However, Ookla Speedtest is showing only about 20-40 Mbps download and around 40 Mbps upload
Question
•
Your Home Network
Yup, every single trouble shooting thing the live chat agent has asked me to do, I’ve done it. I even reset my entire unit (multiple units!). Now they’re saying a tech needs to come out directly. Really not sure what a tech coming to my house will do
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
Question
@user_qznjq0 Thank you so much for reaching out about this concern. If you have not been helped, we would be happy to get that going for you right away. To get started just send us a direct message with your full name and the address where the line i
Lines doen
I live at [Edit: Removed personal information]. I’ve been on hold for over 46mins to report the lines down and in my neighbors and my yard. If a big truck comes down road will rip them totally down. I need this fixed please
Question
Hello user_4orwcb thanks so much for reporting this downed line issue here on our Xfinity Forums! Is this issue affecting your services? Please send a direct message by clicking "Direct Message" in the upper right corner of the page, clicking on the
Downed internet cable due to storm
Our Internet cable was downed by a tree branch and I couldn’t find a way to report it through the Xfinity assistant.
Question
Loyal Customers, higher prices...
Hello, I have been a loyal customer for many years, in my area Xfinity is advertisin inneviatblyg 1 Gig Internet for $50 yet I am unable to get that price and instead I am paying $70 for half the speed and it will go up to $89 in a couple of months. When I tried to sign up for that promotion I am to
Question
•
Billing
user_g33ydh Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.How to Send Us a Direct Message:1
XfinityEmilyB
commented
2 hours ago
to the conversation:
0
0
Loyal Customers, higher prices...
Hello, I have been a loyal customer for many years, in my area Xfinity is advertisin inneviatblyg 1 Gig Internet for $50 yet I am unable to get that price and instead I am paying $70 for half the speed and it will go up to $89 in a couple of months. When I tried to sign up for that promotion I am to
Question