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user_0kmzao Xfinity Advanced Gateways (XB6 or newer) These gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible. Some advance
Splitting WiFi bands
I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?
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Hi, thank you for the reply. I checked my app and my name is spelt perfectly on there. I find it extremely strange that the only misspelling of my name from xfinity has been on the most recent paper bill. Could it be some sort of fraud ?
Name spelt wrong on bill
Hi, We just moved. The name on my first internet bill is spelt wrong. The details in my xfinity account seem to be correct. What is going on and how do I fix it ? Has anyone experienced this before ? Thanks!
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Activating my SIM card
Hi I’m having trouble activating my SIM card it says I need to reach out to get a puk code. Anyway you can help me with that?
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Customer Service
Bill is incorrectly 160
Hey, so, my monthly charge is supposed to be 45 a month, it's jumped 160. How do I fix this? Thank you.
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Your Home Network
Ty. I have a pro extender but removed it via the app. How do I separate and rename the wifi bands?
Splitting WiFi bands
I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?
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Hello, @user_qle1kc "Your connection is NOT private" error is usually associated with your devices clock which may need to be updated or the need to clear your cache and cookies. In some cases your privacy and security settings may be interfering as
New Modem
I received a new modem from Comcast, and tried to install it. After going through the installation process, I logged on to the internet through Microsoft Edge and got the following message ‘Your connection is NOT private’. The also happened with Google Chrome. What is the problem'?
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user_wgrh8d Good morning! Appreciate the question. Have you attempted to manually power cycle the printer?
trying to connect Wi-Fi printer to new Xfinity Wi-Fi
Giving an error one check the selected access point is correct to check the entered pass phrase is correct. Three restart the access point at the same error occur occurs
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Hi @Shadowsnacks22,Thanks for filling us in on this issue. Have you attempted to reset your network settings on the device already? This can often resolve an unlocked device that is appearing as locked. You can typically do this by going to settings&
Unlocking issues?!
Alright so im hoping that someone here can help me figure out what xfinitys issues are with my phone. I have the Samsung Galazy Z Fold 7, I brought my device through the BYOD option. So its NEVER BEEN ON DEVICE PAYMENT PLANS. EVER. I purchased directly FROM Samsung.com UNLOCKED. Well, once an insura
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The Xfinity in-app speed test is touted as measuring the speed TO your modem, which is good information to know. It also is supposed to measure speeds to various connected devices in your home. Unfortunately it does none of these things if you use a
Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com
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user_nw0fjc Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you are having. We'll be happy to investigate this and see what we can do to help. Please send a Direct Message with your full
Security breach/unauthorized changes/financial impact
I am filing a formal dispute regarding severe billing errors, unfulfilled corporate promises, and an apparent security compromise on my Xfinity account. For almost 2 years, I have maintained an Internet-only plan for $65.00 a month. In June or July 2026, my account was modified without my authorizat
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@user_nw400c Hello, and thank you for reaching out via our Xfinity Community Forums. I'm sorry to hear you've been dealing with this for three weeks. I can understand how frustrating it would be to keep get bounced back and forth between Peacock and
Peacock
I moved recently and got a new notification that I needed to activate my Peacock plan. I have tried repeatedly to activate the plan and keep getting an error message that my Xfinity account is already linked to another Peacock account. When I go into Peacock in my account, I read that I have no subs
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Official Solution
Thanks for providing our team with the opportunity to assist in this matter, @user_xj87gg. I am glad we were able to get this work over to our field teams so that you could get back to your peace of mind. You'll come to find that our community forum
My Internet line burial was not completed
The line from the road to the house was marked and buried. The line from the point on the side of the house to the actual entry point for the house was not marked and was not buried. I have not been able to get the ai assistant to progress with this problem.
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Dmm3000 Hello! Thank you for reaching out. Just so you're aware, only the Account Holder is able to add someone to the account; there is no way to add yourself. Please have the Account Holder go to this link (https://www.xfinity.com/support/articles/
Cancel or change address
I moved and the person I am living with wants to add me as a manager to their new Xfinity plan but when trying to send me an invite it says I already have an active account. I don’t know if I need to cancel my account so they can send me an invite to make a new one or if there is another way for me
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@Internet_Now_User This article walks you through the steps to activate the NOW internet. If you take all these steps and are still having issues you will need to reach out to the support chat on xfinity.com/now as they are the only team that can acc
How do I sign into my Now Internet ARRIS TG1682P gateway?
How do I sign into my Now Internet ARRIS TG1682P gateway? Using Admin and password does not work. There was no password underneath the Gateway. Thanks for you help.
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user_6a29ew Hello, and thank you for reaching out via our Xfinity Community Forums. Moving can be stressful enough without having to worry about whether your internet service was set up correctly, so I can completely understand why you'd want to make
Move order not set up correctly
Hi, I’m moving to a new address and was trying to transfer my existing Xfinity internet service. I completed an order for the new address, but during the order proceds I was never asked for a stop date for my current address or a start date for the new address. I also received confirmation that a ne
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user_ycj8j3 Thanks for reaching out to us about your recent device delivery not being able to be found. I can certainly help you with getting a different device, and removing the one delivered removed from the account. I'll need account information i
Unable to locate modem package
I recently signed up for the xfinity internet service but never got a follow-up email containing the tracking/shipping information for the modem package that comes with the plan. After checking in with a live agent, I was told that the package had been delivered on Sep 10th, but I was unable to loca
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Hi @user_2f0b65,Has your service been restored? As @EG mentioned, good thing to check in these instances is the Xfinity status map at https://www.xfinity.com/support/statusmap. As it will provide you with a status update of the network in your area.&
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WiFi not working
WiFi is not working and there is no power outage. Trying to work. Now the description is stating I don’t have 20 characters.
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