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Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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Hey @Harrysparks, Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to help review the address and see if we can provide services. If not, I will even help submit a serviceability request to see wha
Requesting property survey
I have recently purchased a new construction home. The neighbor across the street directly in front, as well as the neighbor right next door both have Xfinity service. I have been with Xfinity for almost 4 years now and would like to continue using the service. However, multiple times I have called
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I have the option to connect using a VPN, but I have shut that off. I did notice that when I had the VPN turned on, I was disconnecting more often than with it shut off. I always had my VPN turned on with my old gateway/modem and was never disconnect
WiFi Connection to Desktop Drops Intermittently
After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec
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Hello, user_gr40v1! It's important to us that you're able to enjoy your shows! Just to confirm are you connected to your home network when trying to watch ESPN on your device?
When I try to watch ESPN on my phone I get a message that I can not watch .
When I try to watch ESPN on my phone I get this message, Unable to play video.You are not authorized to play the content. Please contact your provider. I was always able to access ESPN on my phone before.
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I see that you're having trouble sending us a direct message, to confirm, are you currently logged in? If so, have you tried another browser or cleaning cache and cookies @user_zymm3s? We want to try to help you connect with us to assist further.&nbs
Add spouse to billing
I would like to add my spouses name to my bill so both names are listed.
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@XfinityJohnG thanks - just sent a direct message
Recurring outages + 2 missed tech appointments — need escalation + substantial credits
Hi Xfinity Support — we’ve had recurring internet outages for the last 5–6 months, and a major multi-day disruption starting 2/12. Comcast scheduled two technician appointments on Saturday (10–12 and 3–5) and both were no-shows. A tech later confirmed the issue was an outside line/connection and fix
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Thank you very much for that information. Is that desktop using a VPN connection?
WiFi Connection to Desktop Drops Intermittently
After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec
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We appreciate you reaching out here in our community, and trusting us to assist you with your billing concerns. We'll gladly take a look and see what happened. Please send us a Direct Message with your full name and complete service address. We look
February cell phone bills
We are charged the identical amount twice on the same day for our cell phone usage. Yesterday we purchased two iphones and knoe that the charge wil go up by $20 plus the charge for the cell phones, which we were less then $20 for both. Please let me know why the discrepancy.
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@LightBiker Thanks for meeting us here with your concerns about the Xfinity app. We're happy to assist. Please author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward t
Cannot Login to Xfinity App
As soon as I enter my username to login to the Xfinity app, I get this error every time: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.cf200117.1770794160.8aef31d https://errors.edgesuite.net/18.cf200117.1770794160.8aef31d
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user_9kwt9v Thank you for the additional information! We can get a ticket open to our local team to have this investigated. If you could please send us a direct message, so we can gather a few more details. To send a "Direct Mess
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
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Property Damage Compensation Required
Your contractors serviced my neighbors house and my property sustained significant damage. This is extremely upsetting as I have previously spent many hours and dollars on my property only for you to destroy it. I did NOT give permission to perform work or bring equipment onto my property.
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Customer Service
Hey there, @antgaucho, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to check on your billing details. Can you please send us a Direct Message with your full name and your full address? We want to ensure tha
Ongoing Billing After Account Closure with Xfinity
I am writing to formally file a complaint against Xfinity for continued billing and collection threats on an account that was properly closed on June 26, 2025. Despite written confirmation that my account was closed and fully paid, I continue to receive monthly bills totaling $559.00. I have made mu
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Long way it had to back all the way out of the street
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
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user_nns7wu Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Customer Service Nightmare
First off, someone hacked my Xfinity and bought two phones. One went through the other did not. It charged my card and shipped but never made it to my house and was turned around and returned to sender. They were going to charge me for the phone but after days of calling, hours of talking and being
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What does streampix mean
I'm a senior citizen trying to explain to my husband why our xfinity bill is over $400.00
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Xfinity Stream Website
Hello @user_3pxc8u, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
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Faulty modem
Hi there! I just received a new modem for the Internet at my house. There’s already another Internet account in here that works fine with an Xfinity modem. I plugged the new one Into a different spot in the house for my usage and it will never stop blinking orange. So I decided to plug the same mode
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