Xfinity Community Forum

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I am having the same problem and just going in circles with support. They've sent me a DM, but are unable to resolve it so far. It's been several days.

user_5k7mco

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1 hour ago

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peacock

I just upgraded my Xfinity plan to GIG and that comes with 2 YR sub to Peacock premium. I activated it on the Xfinity portal and when it got to Peacock I receive an error saying this: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_2726734 I did move

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Coax outlet

I'm moved to a new house and the house I moved to does NOT have a coax outlet for the internet router to connect to. Is there a way I can set up my wifi without a coax outlet, or will Xfinity install a coax outlet in the house for me if one is needed?

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Customer Service

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Hi there @Katrinaguettler I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. Please follow the steps below to send a direct message. Please send us a direct chat messag

XfinityDemetrise

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1 hour ago

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No customer service at all! Pathetic

This right here is why I left after OVER TWENTY YEARS!!! They have the absolute worst customer service. No live interaction whatsoever and worse even when you do follow all the prompts you just go round n round. It’s unbelievable! I’d love for one of them to call me after seeing this.

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No customer service at all! Pathetic

This right here is why I left after OVER TWENTY YEARS!!! They have the absolute worst customer service. No live interaction whatsoever and worse even when you do follow all the prompts you just go round n round. It’s unbelievable! I’d love for one of them to call me after seeing this.

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Customer Service

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Neither link worked for me

user_s1tsrr

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1 hour ago

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Xfinity gateway keeps restarting

I have an intermittent problem seems like ever since I got a gateway I did not have this problem when I had my own equipment but it was outdated. I'm just wondering if anybody else has this problem with the gateway where it just restarts itself intermittently mine almost seems to do it at the same t

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Greetings, @erniemink! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these signal issues. You have definitely come to the right place for assistance.

XfinityJamesC

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1 hour ago

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I need to to open a network engineering ticket

I am a subscriber and a member of Xfinity Mobile cell phone service. In the past two months in my area, [Edited: "Personal Information"], our cell phone signal and data coverage has been horrible. Several times during the day in my apartment, my cell phone signal completely cuts out. The only way th

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If NFL goes from xfinity, so does I

user_6zjyb9

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1 hour ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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If NFL goes from xfinity, so does I

user_6zjyb9

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1 hour ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Accepted Solution

I am happy we were able to get the statement name updated for you, @user_b815dz! I appreciate you reaching out to us to update the information. Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to

XfinityAdrienne

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1 hour ago

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Request to add wife’s name to statement "Bill To" line for proof of residency

Hello, I need assistance from an official employee to add my wife's name to the 'Bill To' address section of my monthly billing statements for residency proof purposes. Please invite me to a private message so I can safely share my account details.

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Hello @user_tvi22k We'd be happy to assist with your request. Can you please send us a direct message with your full name and service address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messagin

XfinityMatthew

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1 hour ago

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I want to cancel my service

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Hello, i want to cancel my service NH

user_tvi22k

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1 hour ago

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I want to cancel my service

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Port transfer pin

I am now on my 3rd call to try to get a port transfer pin for my Xfinity mobile number and keep being told there is an issue with my account. Both the app and Xfinity mobile webpage only show my video/internet/home phone account and not Xfinity mobile so I can not generate the pin through those opti

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Plan

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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups

EG

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1 hour ago

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Xfinity gateway keeps restarting

I have an intermittent problem seems like ever since I got a gateway I did not have this problem when I had my own equipment but it was outdated. I'm just wondering if anybody else has this problem with the gateway where it just restarts itself intermittently mine almost seems to do it at the same t

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emails being blocked

I am not getting my login code for my strava account. It's coming from no-reply@strava.com. I put the address on the safe list I created another strava account with a gmail address and I get those codes fine. Thanks, Mike

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Email

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user_zua8qe1 We are happy to dig a little deeper into the cause and work with our backend team to resolve this. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "

XfinityEricB

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1 hour ago

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Cannot Activate Peacock Premium

I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.

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user_57w64k 😀👍 Yay! Happy to hear that this was all sorted out. Your satisfaction and confidence is always our top priority. You can always count on us to addresses any questions or concerns with first-class support.

XfinityTommy

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1 hour ago

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bill credit

I originally qualified for the $1,100 promotion, but due to Xfinity’s error, I had to place a new order after the promotion had dropped to $700. Multiple representatives acknowledged the mistake and promised an additional $400 bill credit to honor the original offer. Despite repeated calls, the prom

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Thank you for letting us know that you can access your email but cannot send @user_caqaz2. I'm sorry for this inconvenience. I want to share some things you can try to correct this issue: 1. Make sure you are using a supported browser such as Chro

XfinityThomasC

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1 hour ago

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my comcast.net email stopped working and says my password is wrong

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I cannot access my comcast.net email account, why?

user_f662nr

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1 hour ago

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comcast.net

why can i not access my comcast.net email

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After more than four months of countless phone calls and a lot of stress, I am very relieved and grateful to finally receive a satisfactory resolution. It is a huge weight off my shoulders. Thank you, Tommy, for your help and for seeing this issue t

user_57w64k

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1 hour ago

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bill credit

I originally qualified for the $1,100 promotion, but due to Xfinity’s error, I had to place a new order after the promotion had dropped to $700. Multiple representatives acknowledged the mistake and promised an additional $400 bill credit to honor the original offer. Despite repeated calls, the prom

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Thanks for the follow-up and sorry that we did not meet your expectations, @user_ixeu2w. If there is anything else we can assist with, feel free to create a new submission post. Take care.

XfinityFrank

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1 hour ago

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Promises you don't intend to keep

Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re

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