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@user_r2b47b When did you sign up for services or did you recently get a new promotion that had that offer?
Activate Hulu button missing
The activate button on my Hulu subscription is missing and I cannot activate the streaming service.
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@XfinityAmandaB I was called by a representative from Xfinity and was told an amount that was due on my bill. I take full accountability in regards to the payment and was collectively working with someone who I thought knew the expectation in regard
Xfinity WiFi
I am livid from the very start having a customer service representative. Tell me one thing and I get a manager not only 15 minutes later to tell me that what they told me was completely incorrect. I am not an Xfinity employee. I was completely disregarded by another representative, who proceeded to
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Aaaaand no reply. I’m literally having the same problem. I googled it and it said that I was supposed to get an email to connect Disney, Hulu, and hbo but I didn’t get anything.
Activate Hulu button missing
The activate button on my Hulu subscription is missing and I cannot activate the streaming service.
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user_77hokb Thank you so much for stopping in and sharing your experience with getting support. That is not at all what you should expect, and appreciate you letting us know. We are a corporate-level team that assists here with the Xfinity community
Xfinity WiFi
I am livid from the very start having a customer service representative. Tell me one thing and I get a manager not only 15 minutes later to tell me that what they told me was completely incorrect. I am not an Xfinity employee. I was completely disregarded by another representative, who proceeded to
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@XfinityAbby I can't get a new phone every time you guys decide to change your app so that it won't work. How about, make an app that works again. And then keep the app working? If you can't keep your app working, then abandon it for something that
xfinity app no longer works
I attempted to use my xfinity app to troubleshoot my wifi connection & i get a message that it is no longer supported. I removed the app thinking there was a new one to use. Nope. Now it no longer shows up on my appstore. How am i supposed to see what devices are using my wifi or running a test to s
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Xfinity WiFi
I am livid from the very start having a customer service representative. Tell me one thing and I get a manager not only 15 minutes later to tell me that what they told me was completely incorrect. I am not an Xfinity employee. I was completely disregarded by another representative, who proceeded to
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Customer Service
Additionally, when it rains, the reliability of the internet connection gets even worse.
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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Your Home Network
Hello user_ea5jz9 so sorry to hear you are having difficulties accessing your member benefits. Have you tried a different browser, an incognito browser window, or clearing browser history and trying again?
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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naholub. Thank you for sharing the additional modem signal details and event log. I can definitely understand why this has been frustrating, especially since the issue is happening repeatedly and requires you to power cycle your equipment to restore
T3 time-out error
Apologies if this thread is redundant, but similar issues seemed to be resolved through private DMs. From the start of the month until now (the 12th of July, 2026), I have noticed a severe decline in connection quality and stability. I have tried power cycling my modem and router and checking the ca
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My emails
Just searching for my Xfinity emails. Thr connect.xfinity.com is missing
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Customer Service
I was very happy to get that adjustment done correctly for you from here. Thank you again for choosing us as your provider. You should see those adjustments on your Xfinity app in the next couple of days.
Unable to get promised bill credit through phone support or link provided
Hello, we had an outage of our Xfinity internet service since the evening of July 3rd. After several repeated phone calls to support to attempt to schedule a service call and being unable to speak to a human to do so through the phone system due to an "outage in your area, we can't help you over the
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user_8wze1e Thank you so much for reaching out for help with your billing concerns stemming from a monthly increase. Anytime a bill is not what you are expecting can be a great reason to reach out, and we appreciate the chance to make sure you are ta
Billing Dispute for Unexpected Charges Following Promotional Rate
Whom It May Concern: I am writing to formally dispute the charges on my Xfinity account following an unexpected increase in my monthly bill. I had been paying $40.00 per month for my Xfinity service. Without any prior understanding that my bill would increase so significantly, my monthly charge rose
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Me too! Still cannot access benefits!!!! - [Edit]=PII
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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I don't have that much saved on the X1 DVR, but still at an hour each, it will take a while to test them all. So far, sampling shows the other recordings (one STTNG episode and episodes from the new "Matlock") are OK. There were several oddities with
User_8bs01h
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Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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