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Hi there, @user_vb6ic0! I hope you are having a lovely holiday weekend! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! &nb
I want to cancel TV and Phone.
It's not letting me change my plan, because it's part of a package or under contract.
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I'm glad to hear the issue is resolved, user_gmwgdm. If you encounter any other problems, feel free to post a new public submission. Have a great rest of your day.
port forwarding on customer owned modem
I can't forward any ports, and I can't even ping my home computer from outside the local network. It looks from googling that turning off "advanced security" might be the answer, but I can't figure out how to do that. All the instructions say to go to the "security tab", but my Xfinity app doesn't h
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I want to cancel TV and Phone.
It's not letting me change my plan, because it's part of a package or under contract.
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Billing
No help there on that link with my issues
Comcast email
I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why
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@Again The ads will not block on Yahoo (the comcast accounts) unless you pay $4.95/month. Is there anyway to get Yahoo to help those that migrate to Yahoo from Comcast without paying. I am having so many issues. If I send a reply to someone, the rep
Comcast email
I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why
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Oh, no! Sorry to hear you're having pixelation issues with your service, @user_vy46co. We'll gladly look into this. Have you already checked the connections to ensure everything is secure and finger tight? Have you swapped out any splitters or cablin
Continued issues with Modulation error ratio
I keep having MER issues. It started in Sept for two weeks and it happens every month. The channels either pixilate so much i cant watch or go black with error code
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Thanks for taking the time to post on our community forums, user_nuh731. Sorry that there's been such a delay in replacing that line! Our team would love the opportunity to see how we can help. Please send us a direct message with your full name, nam
Xfinity Line Damaged With No Help
I pay for 2Gb internet service from Xfinity, but I usually only receive around 50Mb. On September 27, a technician came out and confirmed that the problem is the damaged line running from the outside box to my house. After the technician came to our house on September 27, he called in a new work ord
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small screen button enlarges screen
pushing the small screen button enlarges it.
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Xfinity Stream Website
Xfinity Line Damaged With No Help
I pay for 2Gb internet service from Xfinity, but I usually only receive around 50Mb. On September 27, a technician came out and confirmed that the problem is the damaged line running from the outside box to my house. After the technician came to our house on September 27, he called in a new work ord
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Customer Service
Good evening user_zdml5t. Did you have a chance to review @EG's information?
Wi-Fi continually disconnects
My wifi was hooked up today and it has been updating and restarting all day
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[URGENT] Need Status on Existing Maintenance Ticket for Chronic Node Failure (Ticket Opened 11/28)
Hello, I have a chronic, time-of-day upstream failure that has been previously documented. The Issue: Service fails daily starting around 2:00-3:00 PM PST. During the failure, my connection shows crippling instability: Upload Latency spikes to over 360ms. The modem loses all channel lock, progressin
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Your Home Network
I’m experiencing almost the exact same issue, so you’re definitely not alone. All of my devices are paid off, I’m a long-standing customer, and my account dashboard even shows that I’m eligible for upgrades. However, every time Xfinity runs my Social
Credit limit mobile
I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise
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Hello @user_wmd8vu, The reason your refund may not have been processed yet is that your account was disconnected less than 30 days ago, or the payment that placed your account in a credit status occurred within the last 30 days. If you could sen
Refund negative balance
Hi I would like to get a refund on a negative balance on a closed account. Thanks
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Hi. Equipment has been returned and the account has been closed approximately 2 weeks.
Refund negative balance
Hi I would like to get a refund on a negative balance on a closed account. Thanks
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Thank you very much for reaching out to our team here. I am very sorry to hear about that experience, and we can certainly look further into that from here for you. Can you send me a direct message with the full name and complete address for your ser
Miss Information on Black Friday Special. Now I am out $700
I would first like to point out how hard it was to submit a question/complaint to Xfinity. The fact I spent 40 minutes trying to figure out how to do this just shows how frustrated I am about how I was treated this week. Especially since I have been a loyal customer for 5 1/2 years with internet AND
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Sure would be nice if yall would support the RAZR 2025 Ultra or even the RAZR+ (Plus) 2025
I'm ready to upgrade my Z-Flip 5 and it sure would be nice if yall would support the RAZR 2025 Ultra or even the RAZR Plus 2025 as I'm ready to move away from the Samsung ecosystem! And yes I know yall support the regular RAZR but its specs are worse than my Flip5's are!! So are there any plans in t
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Devices
There is only 1 coax and that is the input to the router from the street. There are 4 RJ45 outlets. That's it.
XBT-8 MoCA installation
My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.
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Hey there user_9hneiy, thanks for reaching out through our community forums! Sorry you're having issues using the Xfinity Stream app. A few things you can try if you haven't already is to ensure you have the most updated version of the app, log out a
Error TVAPP-00277
Error TVAPP-00277, cannot play live channels on xfinity app with Samsung tv
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user_mhwfka, hello there! Thanks for reaching out, and I totally understand. I am glad that you've done those steps to test out. I know your application is reading that. When you run your speed tests, what site are you using to run those tests?
XfinityQue
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Internet doesn't appear to be upgraded
I upgraded from 500MBPS to 2000MBPS. It said I have all the right equipment. I followed all the procedures and recommendations. The speed is still reading not quite 500, some devices it went down to 150. Everything has been restarted several times. Your app weirdly reads at 2100 in a speed test on a
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