Xfinity Community Forum

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I have officially filed my FCC complaint and Notice of Dispute regarding the breach of verbal contract for the phone and watch. I look forward to resolving this with the specialist.

user_kh93rf

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43 minutes ago

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Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited] and [Edited]

I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult

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Major Modem Problems With New FTTH EPON Symmetrical 2gbit internet plan.

Hi Board, I am writing to seek assistance with my recent internet upgrade with XFINITY. We within the last 5 days had a home installation of 1 gigabit symmetrical fiber internet. We received upon installation an XB7 Gateway. We LOVED our internet, and realized we could upgrade to 2 gigabit fiber to

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Your Home Network

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user_w8s4to - It can definitely be frustrating when your email folders don’t show up or when you’re trying to recover something important. Let’s walk through a few things you can try:1. Check if your folders are hidden

XfinityThomasA

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49 minutes ago

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email folders are missing; how to restore them?

All of my email folders are missing. They need to be restored. Help!

Question

Hi there, @user_sr39n2. Thank you for reaching out about the calls. Our Customer Security Assurance team, CSA, can check further on this for you. This is a link to the Alerts page where you can see Comcast Security Alerts and the Top Phishing Scams,

XfinityRay

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49 minutes ago

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I have gotten over 100 calls from 888-934-6489

Since August 8th, I have gotten 111 phone calls and voicemails from 888-934-6489. Each voicemail plays an automated message that says "this is your call back", gives me a list of buttons to press, and then says they're sorry they missed me, but I never once asked Xfinity for a callback. I answered o

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penguinmedic, hello there! Thanks for reaching out. I understand your frustrations. Yes, your TV boxes will go to the screensaver option (meaning live TV will now show, but you will see photos, weather, and perhaps mini news) - however, as said, I un

XfinityQue

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50 minutes ago

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NOT xfinitys decision

Need my TV to stay ACTIVE!! I'm really tired of the non-answer that Comcast keeps giving about this [Edited: "Language"] feature. The issue MANY of us are having is that our tv goes inactive on its own without some kind of intervention from us. All Comcast does is keep pointing out that there are tw

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Phone stolen through shipping process,and they want to file a claim

Bought and paid in full for a brand new iPhone 17 pro to be shipped to my home only to receive an empty box today. They delivered an empty box with nothing but the piece of paper in it. Had to file a claim and police report which was done,and now have to wait. If this matter does not get resolved, w

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Devices

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the horror seeing this response was just 2 hours ago when I also have this same issue hahahah

user_5yx2hp

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59 minutes ago

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xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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Thank you for your feedback, user_o8onub. If you ever need to cancel your Xfinity NOW Internet service, you can do it right from the NOW Portal (xfinity.com/now). Just log in, go to your active service, and choose “Pause or cancel service&rdquo

XfinityThomasA

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1 hour ago

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Cancel Xfinity Now Internet

Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no

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Hey there, @user_9tluqm, thanks for reaching out through Xfinity Forums regarding the downed line in your area. We would be happy to get someone out to get this line concern resolved. Can you please send us a Direct Message with your full name and yo

XfinityJeniece

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1 hour ago

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Down phone wire

Downed wire causing risk

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Thanks for taking the time to reach out @user_iwh6d6. I hear you, and it is incredibly frustrating to see those slight improvements disappear after a storm. Since the connection has regressed so significantly, it may definitely be worth having anothe

XfinityQuemekia

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1 hour ago

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Constant Packet Loss 1-45%

I've suffered with a packet loss problem for years off and on but mostly on. Maintenance finally came and fixed it to a degree after many neighborhood complaints and pointless in home visits. It was still intermittent but bearable. Then a storm hit my area recently and although Xfinity says "All wor

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landline phone

why does my landline phone disconnect after being on it for about 30 minutes?

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Home Phone Service & Equipment

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Okay. You can check the account for new details.

user_kh93rf

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1 hour ago

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Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited] and [Edited]

I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult

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I signed on with or through Xfinity connect; the folders are still gone. I hope you (xfinity) can restore them.

user_w8s4to

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1 hour ago

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email folders are missing; how to restore them?

All of my email folders are missing. They need to be restored. Help!

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Thank you for letting me know. We do see we have a 1-1 chat active with you already, and are happy to check the account for any new details.

XfinityAlfonso

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1 hour ago

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Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited] and [Edited]

I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult

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"I want to create my own additonal account at this address"

Ive recently moved into a basement apartment and Ive been trying to get internet service, however the upstairs tenants also use xfinity. Does the option "No, I want to create my own additional account at this address." still keep the original service? The address however doesnt have a unique identif

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Your Home Network

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Cancel Xfinity Now Internet

Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no

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Your Home Network

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Hello, I haven't heard from anyone. As I started previously they are clearly not concerned.

user_kh93rf

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1 hour ago

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Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited] and [Edited]

I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult

Question

Hello, we wanted to reach back out about your appointment. Were they able to get out and take care of that issue?

XfinityJohnG

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1 hour ago

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Internet drops several times a day and has for several weeks

This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac

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@redrosesdz I understnad your frustration. If you change your mind we are here to help.

XfinityAbby

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2 hours ago

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Xfinity Mobile [Edited: Language] (Mobile Data Usage)

I had Xfinity Mobile from 2017 until 2 months ago. I was a by-the-gig user. My data usage was under a 1/2 gig for years. Then it started climbing up. I often had to stop using my phone outside of wifi towards the end of the month. From 9/25-11/25 my data usage jumped. One night in November I checked

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Urgent Complaint: Missing Trade In Credit.

I upgraded to a new phone at the end of October. Mailed my old iPhone in to Assurant. Was promised at the store I would be receiving 700 dollars for the phone. I received an email confirming they received the phone and then a few days later offering me $500. I accepted this offer and have the email

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Devices

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