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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet service suspended despite a installation plan confirmation.
I am reaching out through this platform because I had a 3 hour phone call with 8 different agents who bounced me around like they were playing hot potato. I had to cancel work today and I am at risk of losing my job because Xfinity will not honor the installation plan I set up yesterday. I paid the
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I want to change to wifi only HELP
I have been paying for television and I don't even own a television! Please please please help me to change to wifi only. I spent almost 2 hours on a phone call to service and they said it was changed and emailed me the order yet I am STILL being charged for the tv service
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How why and when did my account disconnect
I had to get a new box some time ago and I was told that my bill was going to be due in oct. now it’s discounted, how, I have been trying to pay this bill all month, like what’s going on? I didn’t receive any notification or emails. I need to talk to a real person and I need someone to call me
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Your Home Network
Activation
Good afternoon, Reaching out for assistance in transferring my number to Xfinity. Its has been stuck in “preparing services” for 2 days now. My phone is unlocked and I have the transfer pin. Any assistance would be greatly appreciated. Thank you.
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Devices
@user_r2zw44, I'm sorry to hear of the trouble, but it sounds like you're on the right path to resolution with a ticket being opened. How long ago was it submitted?
Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
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I have been dealing with this same issue for a few weeks on Xi6 boxes. So far, I have tried: Power cycling the cable box. (No effect) Restarting the cable box. (No effect) Refreshing the system. (No effect) Deleting local app data / clearing cache. (
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Hey @user_kpsm75 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding adding a phone. I would be more than happy to help. Are you looking to use a different devi
how can i add my phone to my existing xfinity plan
how can i add my phone to my existing xfinity account
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"Thank you for checking. It is very possible this was a Flex box sent to us years ago that we stopped using because we didn't like how it worked. I have looked for it but am unable to find it. Since it has been completely inactive for years and was a
Unreturned equipment notice for modem returned years ago
I recently canceled my service and received an email requesting the return of a modem with serial number (Edit personal information}. I do not have this device. This was an old rental Arris modem that I physically returned several years ago when I switched to my own personally owned retail modem. Co
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Unfortunately the cable from Comcast is not long enough to move the model around . Have you tried MoCa to extend the network ?
Router
I need to order another router for another room. The extender I have does not work and now that I work from home the WiFi connection is weak for the upstairs room that I will be working from. How can I order or get another router and still keep the one that I have now for the downstairs area.
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user_sgpk71, Thank you for reaching out and for being a valued Xfinity customer. I completely understand how frustrating it can be to see your bill increase when a promotional discount expires, especially when you've been happy with both the service
Promotional discount expired – looking for a new rate
My 24-month promotional discount expired, and my monthly internet bill increased from $45 to $84. I would like to stay with Xfinity, but $84 per month is too expensive. Could an Xfinity representative please help me check whether there are any new promotions or lower-cost plans available for my acco
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Mislead on phone upgrade costs
I recently switched to Xfinity Mobile And was told that my 3 phone would be eligible for a free upgrade to the new iPhone version that the sales person said would be coming out at the end of Sept or early Oct. Rrcived their you get a new phone email saying it’s “On Us” that has fine print including
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Devices
Since September 18, I have faced the same problem with my Apple Watch Ultra 4 when attempting to add it to my Xfinity Mobile account. I have spent roughly nine hours on calls and visited both an Xfinity Store and an Apple Store. The issue appears to
Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
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user_l2c9a My apologies, I misunderstood. It takes all the connected devices, and averages what the typical average speed is for the month. To be honest, you wouldn't be able to replicate it, as it takes all your devices and speeds to each device and
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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Hello @user_npclfy, thank you for taking the time to leave a post. Sorry you haven’t been able to get the help you need with the demolition clearance letter. I can understand how frustrating that can be, especially when it’s holding up th
Disconnection Service Letter
My city is asking for a Demolition Clearence letter from you guys in order to get my permit. Who can I contact. Customer support hasn’t really helped me.
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Xfinity Mobile Order Could Not Be Delivered and Is Being Canceled
Hello, I am posting here because I have been unable to get a proper resolution through Xfinity Mobile customer support. I recently placed an order for an iPhone 18 Pro Max, and Xfinity shipped it through FedEx. The main problem is that FedEx repeatedly reported that the customer was unavailable for
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Devices
I'm not speaking for or in support of what Xfinity does, but the reply you received is accurate. The only method Xfinity gives their subscribers to run a speed test between the "Internet <-> users gateway router" is through the Xfinity app. Any
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Internet outage since 8/24/26
I have not had internet or security since 8/24/26.I have had 2 technicians visit my home and spent hours on the phone. My problem requires underground work. No one can tell me when it will be resolved and I was offered a 56 dollar credit on my 200 per month bill. I am a long time customer! I work fr
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