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Charge for lost flex remote

What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?

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Wi-Fi out since Tornado ( South Suburbs)

Tornado hit down on the 27th Wi-Fi and power goes out totally understandable but power was restored within 2-3 days still no Wi-Fi understandable a lot of damage was done but fast forward a week later Wi-Fi is still out with no expected restoration date is not acceptable and not being able to get in

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Wifi is not stable

Trying to talk to someone but cant

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Thank you for both understanding my question and providing an honest response! For what it's worth, Spectrum Mobile's site states:"As a Spectrum Mobile customer, you have access to a nationwide network of WiFi access points. Connecting to Spectrum W

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Xfinity App Hotspot Map shows 'Spectrum Mobile' SSIDs — Expected behavior for Internet-only accounts?

Product Question: In the Xfinity App hotspot map, locations broadcasting the 'Spectrum Mobile' SSID are displayed. As an Xfinity Internet-only customer (non-Xfinity Mobile subscriber), am I eligible to connect to these locations using account credentials, or is the map displaying MVNO partner hotspo

Question

user_cnvlzw - Thank you for your feedback. This is not the experience we want for any of our customers. Our team is committed to helping and will do everything we can to work with you toward a resolution. Please send us a Direct Message. On a Desktop

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

Question

Have you already deleted the Xfinity Stream App, and reinstalled it on your devices?

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Recordings that show up on box do not show up on Roku app until much later

I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.

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@user_yor6i0 Hi there, thank you for taking the time to provide such a detailed account of your experience. I sincerely apologize for the ongoing issues you and your family have encountered. I would like the opportunity to thoroughly review your acco

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Service failure

I am writing to request an immediate executive-level investigation into a longstanding and progressively worsening service failure affecting our Xfinity Mobile account. My family currently has four Xfinity Mobile lines as part of our Xfinity bundle, which includes television, internet, and mobile se

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Phone stolen during shipment

It has been nearly a week now and still no resolution from Xfinity about this concern. My phone was stolen in shipping. Xfinity did not successfully get the phone into our possession and now I’m being charged for a phone I never received. This company has the worst customer service that I have ever

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Hi there, @Wize_One! I am sorry to hear your service is offline and understand needing that fixed ASAP. Our team can check if there are any sooner times available. We also have the appointment waitlist, https://www.xfinity.com/support/articles/appoin

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Emergency Escalation Request: Total Service Outage & Delayed Appointment

Hello Xfinity Support Team, I am writing to request an emergency escalation for my account. My internet service is completely offline, and the earliest appointment available through the automated system is delayed far too long. Because I rely on this connection for my livelihood, a prolonged total o

Question

Service failure

I am writing to request an immediate executive-level investigation into a longstanding and progressively worsening service failure affecting our Xfinity Mobile account. My family currently has four Xfinity Mobile lines as part of our Xfinity bundle, which includes television, internet, and mobile se

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I followed up the TV box order since it was not arrived after 5 days . The live agent told me that my order was cancelled. I don't get the clear reason to cancel it. I was told it was either my alternate address was blocked? or my bill ? Neither made

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

Question

Internet special removed

An agent lied to me and took away my internet special pricing. Comcast v won't correct it even though it was their mistake.

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Emergency Escalation Request: Total Service Outage & Delayed Appointment

Hello Xfinity Support Team, I am writing to request an emergency escalation for my account. My internet service is completely offline, and the earliest appointment available through the automated system is delayed far too long. Because I rely on this connection for my livelihood, a prolonged total o

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One of the reasons I added premium sports service at Comcast was, among other things, to have access to the NFL Channel. I've been on the edge over cutting the cord with Comcast, but this may well be the tipping point.  I'd rather subscribe to

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Hi there @slh1 the email moving over to Yahoo is a real update. If you want to make sure this is a real email you can check the sender, which should be: xfinity@updates.xfinity.com. Do not click on any links from the email if you are unsure. You&rsq

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live representitive

How do i get to speak to a live representative about yahoo mail activation. I keep getting spam emails: Comcast@/XFinity 2026 Dear Valued Customer, Last month, we informed you that the previous version of our Webmail would be suspended effective August 10th 2026, due to recent changes in our partner

Question

Alright, I can certainly set a reminder for us to check in next week. 😀 Was there anything else I could assist you with currently?

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help with email not getting thru

I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g

Question

It has mainly been not working for the past month but the last couple of days it is and they had given up on it, weird.   Please check with me next week around this time and we shall see.   Seems weird and they could see no reason I w

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help with email not getting thru

I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g

Question

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