Xfinity Community Forum

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Xfinity has not fixed 26 issues in my TV service in 2 years and has no intention in doing so. Then they LIE to the FCC.

user_goq1xq

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2 hours ago

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xfinity is not updating tv show descriptions on the guide

For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti

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How To Reach Xfinity Customer Service for Damages to Property

How do you contact Xfinity Customer Service for damages to property during installation of of neighbor’s internet?

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Customer Service

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Willow

Is WILLOW. No longer available for add on as a standalone channel?

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Xfinity Stream Website

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I understand how frustrating it is to be in the middle of a transfer and lose access to your text messages just when you need a new PIN. Because the transfer PIN is normally sent via SMS for security, not having a working device makes this a bit tric

XfinityQuemekia

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2 hours ago

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Not getting Transfer PIN and my number also not working

I moving to other carrier. Other carrier initiated due to some reason my transfer pin got expired and again other carrier is asking new PIN but my xifinity mobile is not working and not receiving messages. Kindly help on this.

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Hello @gwtx. thank you for reaching out on our community forum. I would give it about 30 days for you to migrate after purging your emails. I have attached an article with additional information here. YAHOO Migration

XfinityAbby

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2 hours ago

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Email transition to YAHOO

So in order to NOT give yahoo a copy of any of the emails in a account, I deleted all the messages, purged the deleted items, signed out and back in to confirm that the emails and deleted items were clean. Signed back in, converted to Yahoo, and in yahoo all the emails are back. How many days do I n

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Hello @jclem, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with y

XfinityChelseaB

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3 hours ago

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Anyone know a competent Xfinity representative?

I've tried for the last couple of weeks to get updated cable boxes delivered to my house to replace old (10+ years), outdated hardware. After the first order didn't arrive in time, the online rep apologized profusely (the one thing they're good at doing) and placed the order for me again. Another we

Question

I understand and reviewed your post and comments, @user_goq1xq. We are able to research your past tickets and find out where things are at in the process of getting this fixed and go from there. If you change your mind and would like further help fro

XfinityRay

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3 hours ago

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U

xfinity is not updating tv show descriptions on the guide

For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti

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Contract expired. Hopefully working on new one

skintime

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3 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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Anyone know a competent Xfinity representative?

I've tried for the last couple of weeks to get updated cable boxes delivered to my house to replace old (10+ years), outdated hardware. After the first order didn't arrive in time, the online rep apologized profusely (the one thing they're good at doing) and placed the order for me again. Another we

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Customer Service

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@user_uzrw84 there is another option where we can hold the service that way you do not close the current account, however, the minimum would be two months. (https://www.xfinity.com/seasonal)

XfinityEva

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3 hours ago

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Can we keep the same landline number if my mom temporarily moves to respite care (still in Xfinity service area)?

Hi: My mother needs to temporarily go to respite care in a nearby facility and would like to keep the same landline number she currently has. She will go back to her apartment in about a month or so. Can she still keep the same phone number? Thank you in advance!

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I have sent you the information as requested, please verify receipt

user_uofwe3

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3 hours ago

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Xfinity Mobile Bait & Switch and not honoring promised $400.00 discount on the purchase of iPhone 15

Re: Xfinity Ticket Number-[Edit: Personal Information] On January 13, 2026, I contacted Xfinity regarding an increase in my internet bill due to my promotional period expiring. The customer service representative I dealt with and I finally settled on a new internet billing price I could live with; t

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@plumld Thanks for the feedback on our email feature. We recommend upgrading it to Yahoo email when you get the invite. That way you have better tools for emails and how they're sent. Check the details here https://www.xfinity.com/support/articles/ya

XfinityBenny

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3 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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@user_29wob8 Thank you for circling back with that update. Glad to know you are back up and running!

XfinityAmandaB

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3 hours ago

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CM2050V Downstream Partial Service

CM2050V consistently showing Downstream Status as Poor. Cable Diagnostic Status: Poor Action: [Partial Service] If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary s

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I'm having the same situation using comcast, infinity. I'm constantly getting kicked off with source unavailable!!!! I get it every night on my phone, my tv playing them together at the same time!!!! I pay for Newsmax so I can watch, supposedly witho

user_grnxwd

commented

3 hours ago

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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We're happy to walk you through every step here in our forums rest assured 👍 Are you using an Apple device?

XfinitySeth

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3 hours ago

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Sending emails problems

I can receive emails, but can’t send any. What’s a solution? Has happened before.…

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Is it possible to talk to someone so that they can walk me through this?

user_ewawia

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3 hours ago

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Sending emails problems

I can receive emails, but can’t send any. What’s a solution? Has happened before.…

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Good evening user_3e831o. Are you currently still experiencing connection issues? Please let me know, we would be happy to assist.

XfinityJon

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3 hours ago

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Jitter problems

For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets. Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm con

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Hello @user_2z4yqz thank you for taking the time to share what’s been happening. I can definitely see how frustrating it is to consistently run into the same roadblock, especially after being a customer for a couple of years and keeping your a

XfinityKam

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3 hours ago

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Can Never get a new phone after being a customer for 2 years

I've tried for the past 6 months to try to get a new Samsung phone but keep being told about credit through Xfinity I both have Internet and mobile service I pay over $200 a month and can't get a new phone but I can leave Xfinity right now and go to Verizon and get a brand new Samsung Galaxy s26 Ult

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For the 3rd time, I did that last December when this first started. YOUR DEPT DID NOTHING AND THEN STOPPED ANSWERING. The same with Accessibility, 5 different case managers and the CEOs office.

user_goq1xq

replied

3 hours ago

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U

xfinity is not updating tv show descriptions on the guide

For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti

Question

Greetings, @user_goq1xq! Thank you for reaching out about the information showing in the guide. The information is received from the Networks and loaded into the guide. I understand you are seeing a high number of programs that are not updated with t

XfinityRay

replied

3 hours ago

to the conversation:

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U

xfinity is not updating tv show descriptions on the guide

For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti

Question