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user_s019c2 I am glad to hear that, please let us know if you have any other concerns we can help with.
**Saftey Concern** Direct Lightning Strike - Exposed/Damaged Xfinity Exterior Wiring
How can I speak with an official Xfinity employee directly to report a safety concern about hazardous/dangerous exterior cable wiring left exposed? During a severe storm, a direct lightning strike hit the exterior wiring outside my home. The strike blew apart the exterior utility enclosure, burned t
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Why’d my monthly rate go from $55 to $85 ?
Hello ! I was paying $55 monthly for my home WiFi and now I’m paying almost double a month. I haven’t switched my plan or anything just been paying on time so I’m just wondering why.
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Your Home Network
@user_s1wbbc I can certainly check and confirm what we have for your Paramount + subscription. Can you tell us where you're accessing? Is it through an app on a device or through your cable box? Can you please direct message me your first and last na
paramount+ app is signed out
I had access to paramount + app through comcast up until 2 weeks ago and now it's asking me to sign in and pay. My xfinity bill states i am paying for the channel. What happened? How do I get back in?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
disconnected ..
For 2 weeks i tried my hardest to set my bill up on a payment arrangement, it’s extremely high and i feel like all i do is pay on it. Well i work from home as an internet specialist and i have to have my services. I was out of work for a little bit due to breaking the transverse process at my L3 lum
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Daily Connectivity and network issues after years of service with no problems
I am having long periods of no service after weeks of having random drops in service all day long. When we do have service now the drops are continuing to happen. Prior to the long periods of no service starting this week I had a tech out to fix the dropping issues. He tightened something in the wal
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Your Home Network
user_j972hl Hi there! Thanks for using or Forums and writing us today. I am happy to work with you to make sure we assist with relocating the cables at your home. Getting a pool installed sounds exciting and we are here to help. To get started I will
Relocation request
I am having a pool installed and the primary electric lines run straight through the center. The electric company is going to reroute the primary lines. I need to have the cable rerouted as well. I am having trouble getting a hold of Xfinity/Comcast construction to see what needs to be done in order
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TV distortion
All of our tvs are having distorted pictures from time to time.
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I'm writing to inquire about changing my plan and billing."
Hi, I’m reaching out because I’d really like to stay with Xfinity, but my current Internet-only price has become too expensive. I’ve been an Xfinity customer for more than 10 years, and I have maintained my service for all these years without TV or other services. I’m currently paying over $100 per
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Customer Service Support
This is the second significant Xfinity internet outage I have experienced in approximately two weeks. Today's outage occurred immediately before I was scheduled to conduct a professional video interview from home. I ultimately had to use my cellular hotspot to conduct the interview. The outage itsel
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I'm dealing with this same issue and it mostly arises on the Xfinity Portal when trying to authorize via Plaid. When I spoke with Xfinity they told me to reach out to my bank. I called my bank and they said there's nothing that would prevent the conn
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o
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UPDATE – Additional testing at the demarc: I left the SB8200 connected directly at the exterior demarc for several hours with the entire interior coax run bypassed. The modem has now entered Partial Service (DS only) status. Upstream levels remain 48
Repeat Xfinity Line Failure – Prior Tech Test Failed, Now T3 Timeouts/Loss of Sync and 47–51 dBmV Upstream Even at Demarc
I recently restarted Xfinity 1 Gig service after previously canceling it because the connection was unreliable. During my first attempt with Xfinity, I used the original Xfinity gateway. A field technician came out, told me the line test failed, and said another technician was supposed to come back
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Good morning user_l2exer, and thanks for reaching out on our Xfinity Forum about this address update. We know you have many options out there, so we truly appreciate you choosing Xfinity. We hope to provide you with service for many years, and please
Apartment number missing in address
I just signed up for a new subscription but the apartment number is missing in my address. The shipment already failed to reach me once. I received another message saying that they will send it via another delivery service. It has been 24 hours and I have not received a tracking ID yet. Please tell
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@user_llsal5 @XfinityVianney Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Connection dropping for a few seconds at a time throughout the day
Hello! Me and my roommate have both been experiencing connection drops that last for a few seconds at a time, sometimes happening multiple times over the course of a couple minutes. It's been most noticeable when playing games, or watching live streams. I have tried replacing the XB8 gateway, new co
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@user_8bh3mc @XfinityDilary Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Xb10 gateway setup
Trying to setup my XB10 Gateway and I can’t get past the checking connection section. Fails with the message something’s not right. My old XB8 works fine on the same connection.
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Not sure if this still works (YMMV), but as a workaround, you can try using an Android VM (Virtual Machine / emulator) app on your PC, like the MuMu player. Download the Xfinity app to it and do it from there. Good luck ! https://www.mumuplayer.com
EG
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Manage Devices
How can I manage my devices with my PC? DON"T have a "Smart" phone, so can't do the "App" thing!
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