Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (523.4K)
Customer retention
Can you explain why a new customer pays $50/mo. for 1 Gig Internet and a 25 year+ loyal customer pays $100/mo. for the same 1 Gig service? Both have 5 year price guarantees which means the loyal tenured customer(me) would pay an additional $3,000 over that 5 years. Does anyone else have the same que
Question
•
Your Home Network
@XfinityAlyssaA i am also having this problem and still need to activate my Peacock after the 90 window has passed
Activate peacock after 90 day window has passed.
I finally got around to cancelling my peacock subscription because it is supposed to be included with my internet service. when I signed up for the higher speed the agent told me I needed to cancel first and I just never did and the 90 window has passed. I finally cancelled my paid subscription and
Question
user_pwjz56, I'll be glad to look into this further on our end. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed i
The absolute worst customer service
I contacted xfinity on 8/15 regarding pricing advertised on the Galaxy Flip 8 and the Galaxy Fold 8. I was told the advertised price ($2.77/mo for the Flip and $27.77/mo for the Fold) was only available if we upgraded our plan to the premium unlimited plan.... I was quoted $110.54/mo for the two lin
Question
They occur for both wifi and ethernet devices, it usually happens atleast once every 15 minutes, sometimes with bursts where it happens a handful of times over 15 minutes. I don't believe that the modem restarts. the times that I've checked the mode
Connection dropping for a few seconds at a time throughout the day
Hello! Me and my roommate have both been experiencing connection drops that last for a few seconds at a time, sometimes happening multiple times over the course of a couple minutes. It's been most noticeable when playing games, or watching live streams. I have tried replacing the XB8 gateway, new co
Question
Thanks for taking the time to post your billing concerns here on our Xfinity Community Forum. I know how annoying it is to see a charge on your statement for a device you were notified is completely paid off, and we definitely want to get this square
Device is paid off!
You sent me an email that said my device is paid off, but you continue to bill me for it. Please stop! I can send you a photo of the email if you’d like?
Question
user_ucjtbz, I'm sorry to hear that. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can dire
"TRYING" to pair an apple watch
It has now been 6 days since I have transferred carrier to Xfinity. I have spent 11 hours on the phone with tech support because my apple watch 11 will not connect to the cellular service. I am told by one tech after having spoken to a Tier 3 tech that it will take 15 min, by another 1 day, and by a
Question
user_lfzdgp. Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary • Click the "Direct
Upgraded plan speed still slow
Hello, I upgraded today from 500mb to 1gib but I am still getting the 500mb speeds. Customer service said it should take between 15 to 20 minutes, but a couple hours and restarts later its still the same.
Question
It doesn’t get to a screen that shows network connections
Xb10 gateway setup
Trying to setup my XB10 Gateway and I can’t get past the checking connection section. Fails with the message something’s not right. My old XB8 works fine on the same connection.
Question
Tried to change internet plans and ended up created a second account.
I tried to change my internet plan but for some reason the system instead opened a second account at the same address. It says both accounts are active so I am worried I will be double billed. I don't want to loose my original account that I've had for 6 years and have Premier status which includes
Question
•
Customer Service
Hey @Earleydeb, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help troubleshoot the Xfinity Stream an Cloud DVR feature. Do you happen to know if you experience the same issue with schedulin
Xfinity stream recordigs
have been completely unable to view or schedule recordings on my iPhone, iPad, and Roku since June 19 due to error TVAPP-00800 (API Timeout). Live TV works fine. My physical X1 DVR boxes work fine, but all streaming devices say 'No Recordings Found'. I have already attempted a System Refresh, Sync D
Question
Hello, @user_hcdcxq! Thanks for letting us know you are seeing charges twice per month for the Xfinity Mobile service. We are happy to help and get to the bottom of this! Did you recently move with us or do you have an installment plan for the mobile
I’m being charged multiple times a month for Xfinity mobile
my Xfinity mobile is being charged twice a month for the past few months. When I attempt to view statement history, it shows $0.00 for the past several months. It’s impossible to get anyone on the phone. Please help.
Question
Thanks again for reaching out, I'm glad to know you're receiving the correct speed after correcting your equipment. If you need anything new down the road, create a new post we'll be happy to step in. Have a wonderful rest of your day @user_i6hxnl.
Upload speed capped at 40mbps after next-gen upgrade
Following the instructions here to fix my upload speed capped at 40mbps after upgrading to a coda56 modem. https://forums.xfinity.com/conversations/customer-service/upload-speed-capped-at-40mbps-after-nextgen-upgrade/68402a2a5cfcb01f84c7ee5c I want to send a DM to xfinity support, but have to make a
Question
Thank you for sharing your feedback! We understand how valuable it would be to have the NFHS Network app available on Xfinity platforms. While we don't have information on any plans to add this app at this time, customer feedback plays an important r
Feature Request: Add NFHS Network App to X1/Xumo
I would like to request the NFHS app to be available on Xfinity.
Question
$0 DPP Limit
I have been with Xfinity for I think 2 years now for Internet. 1 for mobile. However I’m trying to finance the new iPhone 18 pro max though xfinity and it will not allow me. It’s stating it’s due to $0 DPP Limit. When I switched my mobile carrier to Xfinity, I brought my own phone so no credit check
Question
•
Plan
I’m being charged multiple times a month for Xfinity mobile
my Xfinity mobile is being charged twice a month for the past few months. When I attempt to view statement history, it shows $0.00 for the past several months. It’s impossible to get anyone on the phone. Please help.
Question
•
Customer Service
I have been having the same issue! And, still no luck today either.
NFL Sunday Ticket $240 Promo
I purchased NFL Sunday Ticket through Xfinity at the promotional price of $240. After completing the purchase, I received an activation link. However, when I click the activation link, it takes me to the section of the Xfinity app where my apps/subscriptions are displayed, and underneath all three o
Question
Same problem here. It seems like this is what they wanted as I can no longer fast forward through commercials. Jokes on them when I cancel the service for delivering a junk product.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
user_lfzdgp I'm sorry to hear that. Have you confirmed you're signing in with the primary ID? If you're using the correct ID, try signing out of all Xfinity apps and browsers, then sign back in at xfinity.com to confirm the account is recognized prop
Upgraded plan speed still slow
Hello, I upgraded today from 500mb to 1gib but I am still getting the 500mb speeds. Customer service said it should take between 15 to 20 minutes, but a couple hours and restarts later its still the same.
Question
Our team can assist by adding their name @Dimecesare. This will appear on future paper bills and the PDFs of those bills. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, c
Add spouse to billing
How do I add my spouse to my account info so that she appears in billing
Question
Hello @Kell897 thank you for taking the time to reach out to us! I understand how important it is to have you Wi-Fi up and running. I would be happy to review your account and help with some troubleshooting so that we can make sure your services are
XfinityAbby
commented
3 hours ago
to the conversation:
0
0
WiFi not working since work done.
xfinity has sent me messages saying there would be work done to “enhance” my experience all week. Each day after they are done it says my WiFi should work. I have restarted my router several times and now have been without WiFi for a week.
Question