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Thank you for working with us tonight @user_jjrlha and I'm glad we were able to assist with disconnecting your account at your old address. Please don't hesitate to reach back out on our Forums if you need anything in the future. Have a fantastic nig
Need cancel my Xfinity service
I just moved to another state (from PA to NJ) last month, it seems Xfinity still charged me. I need to cancel the service as soon as possible, since my new apartment use other provider, thanks for that.
Question
Thank you for reaching out to our team here. I will be happy to take a look at any issue with your service from here. Are you using a Xfinity modem, or do you use one of your own?
Extremely High Ping While Online Gaming
Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti
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Xfinity Rewards Tier
Hi there. Just like to ask if my account is eligible for Xfinity rewards or my rewards Tier go back to Silver. I think I am in Platinum tier before since I've been with Xfinity since 2015. As I read the Xfinity Rewards FAQ, I am still eligible to have my tier since I did not left Xfinity at all.
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Customer Service
Extremely High Ping While Online Gaming
Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti
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Customer Service
not able to get manage modem because i can't get app on PC
I have spent 5 hours trying to get my printer to work with this new Xfinity gateway they sent me. I tried chat and they were supposed to get back to me, but that never happened. All they tell me is I have to have the App. I have no way of getting the App for my laptop. I do not have a cell phone and
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Your Home Network
Thank you for reaching out here. If you are running into issues with your stream app we can always assist you from here.
channels missing on tv app but not on mobile and computer app
my xfinity stream app on my tv is missing the local channels, that are included in my package when I go to favorites it shows the message that I can only view some channels if I'm connect to my home wifi, which I am. I have restarted the app, the tv and the router, I have also deleted the app and re
Question
Thank you for confirming that you are using our spam blocker @user_kwb4l6. To confirm, have you tried signing in to your Xfinity Voice account online, going to Settings > Call Blocking (or Call Screening), finding the number in your blocked list,
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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Thanks for posting on our community forums, user_8yj4vz. I understand how frustrating that must be. Especially after taking the step to exchange your modem and still seeing the same issue. I see EG offered a link with steps to start troubleshooting.
Low upload speed
My upload speed dropped from around 35Mbps to around 5Mbps. I exchanged my modem at the xfinity store and that didn't fix it. What should I do next?
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Xfinity spam blocker. Its set to block all 3 categories high medium and low risk. The fraud alert calls were not blocked with that setting until recently. If I set low risk to allow I get too many illegal robocalls. But that is not the issue. The iss
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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@Jeremy_1016 We are glad to hear! My team is always here to help if you should need us in the future. Have a good night!
Help activating Peacock premium
I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a
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Nope. My local branch of Xfinity has bumped that to a premium tier. If you want MSNow (& a few other channels) you have to buy an extra package. Fox news, CNN, & a bunch of lesser “news” channels remain with the basic package (our local Xfini
I am trying to gain TV access to MS.now. We had it until its recent separation from NBC. What can I do to achieve that at Xfinity?
We had access until it recent separation from NBC.
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Hello @theguru1974, Thank you for reaching out! I would be glad to take a look and see if we can get them reactivated for you. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Messa
My CableCards got deactivated by mistake - how do we fix?
Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A
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My Peacock is working now as the Xfinity support team submitted a ticket on my behalf to unlink my Peacock to my old account.
Help activating Peacock premium
I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a
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I have the Samsung calendar that came on my android Samsung phone. There are 2 out of 8 recipients that kick the invite back to me. All others go thru to recipients.
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.".
Service was shut with no warning letter
Service was shut with no letter warning me of the date to pay past due WHY???????? WHY NO LETTER WHEN THIS HAS ALWAYS BEEN YOUR PRACTICE IN THE PAST??? Automated system tells me past due is way higher than it should be $$$$ given that I lowered my level of service and lowered my bill last month Can
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Good evening @user_kwb4l6, and thank you for reaching out on our Community Forums with your concerns regarding with your bank calls being blocked. To confirm, are you using Xfinity Call Guard or Spam Blocker?
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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I did that for 2 of my TVs, I have a third TV that needs to be replaced so I just went with the remote box. I may revisit that later. I have other TVs in the house (garage and exercise room) where I just use Roku boxes.
Trying to activate new 4K boxes
I went to the Xfinity store and got the latest 4K boxes to update my home TVs. I couldn't do the upgrade right away so the rep gave me a number to call: 855-652-3446. The phone menu is abolutely maddening. No way to talk to someone only one response available to text you a link to activate a gateway
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Accepted Solution
Good evening @user_f0i5hi! I know moving can be stressful on its own, and worrying about missing cords and TVs that aren’t set up is the last thing you need. I can certainly assist with scheduling a technician visit, so they can properly hook u
Cable issues
I moved apartments and although I have my internet working, my televisions are not hooked up correctly and I don’t even think I have the correct cords. Doesn’t look like I have an hdmi cable hooked up on the one TV at all. The movers said they could do this but they didn’t know what they were doing,
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Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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Customer Service
Yes, we can help, @Jeremy_1016. I will meet you back in our direct message thread so we can continue.
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Xfinity Rewards Tier
Hi there. Just like to ask if my account is eligible for Xfinity rewards or my rewards Tier go back to Silver. I think I am in Platinum tier before since I've been with Xfinity since 2015. As I read the Xfinity Rewards FAQ, I am still eligible to have my tier since I did not left Xfinity at all.
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