Xfinity Community Forum

Worst Customer Service in the Industry

Based on my experience, Xfinity has the WORST customer user experience of any known utility. Their use of AI and Virtual Assistance makes it impossible to talk to a human being. So wish there were other options....

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Customer Service

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Still a problem, it randomly started working again for a few days, but then right back to constantly asking for the imap password and failing again. I also randomly see an error on the email service saying my IP is temporarily blacklisted. The same t

user_bi05y4

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9 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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My wife and I have the same issue and use the default mail/apple service. We have had Comcast emails for over 20 years and never a problem until this year. Deleting and adding the accounts back does not work, it states Comcast is currently not availa

user_bi05y4

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9 hours ago

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

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Yeah more Indian support Good News!! They can't make sense in 2 languages

Evilpens64

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10 hours ago

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blacklisted IP address

Please help. My apple devices have been blocked from accessing my email for several days now. Popup on Mac says 'temporarily blacklisted IP address'.

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With our updated internet plans, even when you're using your own equipment, you still get the benefit of unlimited data 🙌 That said, I'd be happy to review the account for you to verify whether that's the case. If not, we can for sure look into gett

XfinitySeth

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10 hours ago

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Cancel Unlimited Internet Data

I need to cancel unlimited internet data

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Same issue. Super frustrating. Has anyone found a way to force a recording when it’s showing the “program info unavailable” so I can actually watch the games? Do I have to call and go around in circles with a representative to request a refund or wil

user_c848hh

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10 hours ago

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NHL Center Ice Program Guide Information Not Loading

I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s

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I don't believe that I am. My understanding is that to get included unlimited data I have to use xfinity equipment, and I want to use my own.

DJForget

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10 hours ago

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Cancel Unlimited Internet Data

I need to cancel unlimited internet data

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Good evening DJForget 🙌 I appreciate you taking the time to be part of our community forum, and you're in the best place for help. Regarding your internet data plan, one of the best features of our new internet packages is that they all include unli

XfinitySeth

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10 hours ago

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Cancel Unlimited Internet Data

I need to cancel unlimited internet data

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No puedo iniciar sesión

You signed in successfully, but you must be an Xfinity user to enjoy this service, me pone esa notificación y no se que hacer para entrar a la app y si soy usuario de xfinity

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Xfinity App

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Thanks. I sent you a direct message.

user_9esiob

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10 hours ago

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Assistant manager needs to be fired immediately

First, I’ll start by saying that Marcus Scott, the assistant manager at the Hattiesburg MS Xfinity store, needs to be fired immediately. Here’s what happened: my wife and I were instructed by both Xfinity online support, phone support and the Xfinity app to go to an Xfinity store to verify ID to act

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Cancel Unlimited Internet Data

I need to cancel unlimited internet data

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Customer Service

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Hello @user_9esiob I am very sorry to hear about your store visit experience with the assistant manager. We would be happy to escalate your complaint to our Employee Escalations team as well as assist with figuring out what is preventing the activati

XfinityMatthew

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11 hours ago

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Assistant manager needs to be fired immediately

First, I’ll start by saying that Marcus Scott, the assistant manager at the Hattiesburg MS Xfinity store, needs to be fired immediately. Here’s what happened: my wife and I were instructed by both Xfinity online support, phone support and the Xfinity app to go to an Xfinity store to verify ID to act

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Assistant manager needs to be fired immediately

First, I’ll start by saying that Marcus Scott, the assistant manager at the Hattiesburg MS Xfinity store, needs to be fired immediately. Here’s what happened: my wife and I were instructed by both Xfinity online support, phone support and the Xfinity app to go to an Xfinity store to verify ID to act

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Customer Service

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Hey there JannieD 👋 Thanks for joining us here in our community! I know you already mentioned being able to successfully sign into your email after the Yahoo transition, but I wanted to check in and make sure things were still good. Please let me kn

XfinitySeth

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11 hours ago

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Rmail

Can log in after switching to yahoo

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@mar_913 Even though you're now using Thunderbird, make sure you check webmail for the notification, just to be safe. As you well know, there are a lot of spam emails going around about the transition.

Again

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11 hours ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

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bozmit, I have 15+ myself, I learned of this transition in August and did a lot of research on this. I installed Thunderbird and downloaded all my email from the three accounts I have with Comcast. It took me several weeks to go through "ever" single

mar_913

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11 hours ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

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I have followed up through the appropriate channels.

user_5a3s3g

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11 hours ago

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FCC

On November 29, 2025, at approximately 11:15 AM Eastern Standard Time, I had an unsatisfactory interaction with a live chat agent from Xfinity named Lakysha. During this conversation, she deliberately took my modem offline, necessitating a follow-up call to Xfinity for resolution. This conduct const

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No problem at all, is there anything else I can do for you at the moment?

XfinityDuron

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11 hours ago

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Can't Launch App Consistently - Constant Buffering

I have already worked with Ask Infinity assistant on multiple occasions. This app is a joke. My TV is a 2025 Samsung Smart TV that has no other issues with any other app downloaded or already installed. Each day when i turn the tv on and try to launch xfinity stream i either have to clear the cache,

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To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu

Again

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11 hours ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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@user_5a3s3g Just an FYI, @XfinityGabriel is a Corporate employee.

Again

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11 hours ago

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FCC

On November 29, 2025, at approximately 11:15 AM Eastern Standard Time, I had an unsatisfactory interaction with a live chat agent from Xfinity named Lakysha. During this conversation, she deliberately took my modem offline, necessitating a follow-up call to Xfinity for resolution. This conduct const

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