Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (469K)
How did you get an executive resolution because they are doing this to me on a "free" apple watch. They told me I have to call every month to get the charge removed from my bill because on their end they did not apply the appropriate promo code. I do
Charged for "free" promotion. Again.
Xfinity mobile is supposed to be free for the first 12 months, that's the promotion I signed up for. However, it requires autopay to be enabled, for something that is FREE. Ok, fine. So 2 months in it quietly charges my account like I wouldn't notice. I go to the Xfinity store and the guy's face tur
Question
Hello @user_48kegv, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to verify this information. If you could send our team a direct message w
XB10 Region Availability
Hello, I am wondering if the XB10 modem is available in my area and if my plan would support it.
Question
@PUser88 My father passed away last year and his email was a Comcast email. I still need to go through his records and I need access to his old email, but it appears to have been deactivated. Is there any way to recover the email address and its co
Recovering Email for My Deceased Father
My father passed away last year and his email was a Comcast email. I still need to go through his records and I need access to his old email, but it appears to have been deactivated. Is there any way to recover the email address and its contents?
Question
Hello user_89wwkw thanks so much for taking the time out of your day and sharing your experience regarding this smartwatch promotion. This is never what we'd want for you as our valued customers, and will do all we can to help. Please send a
Worst Customer Service Experience/ Inconvenience with False Advertising
My name is Serena, I have been a diamond member with Xfinity for over 4 years. 2 days ago I was pitched an offer from an Xfinity agent who advised that I was eligible to receive a free smart watch valued at $300 but all I would need to pay is the monthly service fee of $10+taxes and also that with t
Question
Peacock Activation Error
Have only used Peacock through Xfinity as a Platinum benefit. Peacock is now showing that I have no subscription. I try to activate it through this link: https://www.xfinity.com/yoursubscriptions. However, it keeps giving me this error when attempting to sign into Peacock: PPG_0017
Question
•
Customer Service
@LabMommaD I'm in the Xfinity portal for email. My Inbox shows 103 emails, but when I hover over Inbox it shows all 3044 emails. How do I access the 3044 emails directly in the Xfinity portal? Scroll, scroll, scroll, scroll, scroll, and scr
Can't Find Emails [Edited]
I can't find my emails for my account. [Edited Subject to remove personal information - email address]
Question
Hello @user_zy52yp, and thank you for posting on our Xfinity Forum! We understand how frustrating it can be to see charges increase over time. You can explore available options and make changes to your Internet and mobile plans by visiting our Build
cancelation of my internet service
About my internet and cell phone charges it has been increasing with the time, I want to change them.
Question
Hello user_8t9e1y 👋 I work from home too, so I know how crucial it is to be online at all times without interruptions! Whenever you're in the middle of an area-wide interruption, rest assured our local teams are on top of the matter the second it ha
Customer service is terrible
I can’t contact someone when I have an outage. I want to talk to someone of how they’ve impacted my job since I work from home. I just want to why this has happened 4 times this week and what they can do for me.
Question
XB10 Region Availability
Hello, I am wondering if the XB10 modem is available in my area and if my plan would support it.
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancelation of my internet service
About my internet and cell phone charges it has been increasing with the time, I want to change them.
Question
BIslander - I know this can take a bit of patience, but let’s walk through a few pairing methods that may help readers pair Xfinity remotes for power and volume to work on the INSIGNIA NS-55F501NA26. I recommend tryingTurn on your TV.Press and
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
Question
Is patience lowering my very high bill? I think not. This is ridiculous and I am considering moving to a competitor due to this nonsense.
WPTV Channel 5 back!
I am beyond upset that WPTV (NBC) was taken out of our programming. I understand there are negotiations and agreements but this is one of the core channels that every Cable company must offer, the fact that I am paying a lot of money for Xfinity Services and that they don't want to negotiate such an
Question
@XfinityAbel Ok I've sent a direct message as instructed above. Thanks.
Trouble activating Peacock Premium subscription.
I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r
Question
Ok I've sent a direct message as instructed above. Thanks.
Trouble activating Peacock Premium subscription.
I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r
Question
cancelation of my internet service
About my internet and cell phone charges it has been increasing with the time, I want to change them.
Question
•
Customer Service
I totally agree with all the other disgruntled subscribers. If it is not resolved soon I will have to look elsewhere for service. I pay way too much to not be able to access a major network like NBC. I have been a subscriber for MANY years but this i
user_yebr3r
commented
48 minutes ago
to the conversation:
0
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles