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Hello @user_18p6o4, and thanks for reaching out on our Xfinity Community forums! We can understand how confusing this is, especially since everything was working before your move. The PPG_0017_cdd94bb message indicates that Xfinity is attempting to

XfinityCliff

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53 minutes ago

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Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_cdd94bb

I recently moved, now my linked Peacock account doesn't work and my subscriptions page says I need to activate it. When I try I get an error on Peacock: Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_cdd94bb I verified i am using the right email add

Question

Good evening @user_641wv0. Our team can review your account and possibly open a ticket to get these notifications cleared. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Messag

XfinityRaf

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1 hour ago

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Being sent bills to collections that aren't mine.

Was sent emails and now getting text messages from xfinity assistant claiming unpaid bills being sent to collections. I assumed this was fake because my account is paid up on autopay and my balance states 0. However the bills being sent have my name on them, but a different address. I have attempted

Question

@user_bd7ff9, I appreciate how thoroughly you’ve already tested this. Having the exact same problem after exchanging the modem makes it completely understandable that you’d question whether something changed on the Xfinity side. I can che

XfinityCarolyn

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1 hour ago

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Ethernet ports no longer work

Tried everything. I even swapped out modems at a store and the ports are not working. i have tried everything downstream from the two LAN ports i use, green light on the ports flash but no orange, meaning it sees the next connection but is not sending data. this is NOT my network that is the issue,

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Reviewing my pricing options

Hi, I've been an Xfinity customer since 2010 and I'm on Gigabit internet. I'd like to review my current pricing with someone on the team, and I'd prefer to do it in writing over direct message. Could Xfinity Support reach out when you get a chance? Thanks!

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Billing

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Hello, @user_ose! Thanks for taking the time out of your day to create a post. We are able to add a second name to your billing address. That would reflect both names on the monthly statement. That does not change the legal responsibility for the acc

XfinityRay

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1 hour ago

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Secondary billing name

Secondary billing name

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I am glad we were able to clear up any doubts regarding your bill. Have a great rest of your day!

XfinityVictor

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1 hour ago

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Bill Due Date

Hi, I was wondering why my bill is due after only three weeks of opening the account and not a full month? I opened the account on 10/23 and my first bill is due on the 13 of Nov(21 days after opening my account). My bill also says I owe 60 dollars when I was told it would only be 50 a month with th

Question

Thanks, I will check that out. I really only use my laptop at home, and I should be be on the home network as I can print on on a printer that is on the home network.. But, I will verify. Thanks again.

user_12tj1b

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1 hour ago

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Playback through Xfinity streaming web site while recording won't fast forward or rewind

I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work

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help with my bill

why is my november bill one hundred dollars higher than my september bill

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Your Home Network

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Hello, user_b5ef76! Thank you for postig and reporting this issue and for keeping us in the loop to let us know it's been resolved as well. So other readers may benefit would you mind sharing what steps you took if any to fix it?  

XfinityThomasA

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2 hours ago

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CBS audio is out of sync with video WTAJ

Right now we are having a lag of about 10 seconds video being behind the audio. Noticed it during 6pm news, but is continuing in to national programming. It is occuring on broadcast and HD channels. Also is occuring on our cable box and on the digital converter in another room. Don't know if it's WT

Question

Hello @user_urrd5p, and thank you for reaching out here on our Xfinity Community forums. We completely understand how disruptive it is to lose your Internet and cable services, especially when you work from home and this has happened repeatedly over

XfinityCliff

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2 hours ago

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our Internet is out again!

We’ve had many day long outages of our Internet and cable services in the past six months. We work from home and it is unacceptable. We would like to know what’s going on and how to fix it

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Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_cdd94bb

I recently moved, now my linked Peacock account doesn't work and my subscriptions page says I need to activate it. When I try I get an error on Peacock: Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_cdd94bb I verified i am using the right email add

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Customer Service

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Hi @user_bal3a4 CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Please let me know if this helps. 

XfinityEva

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2 hours ago

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Closed caption on my streaming

I can’t turn off the close caption on my streaming. It just started up and now I can’t find how to turn it off

Question

Hello @user_au50za, and thank you for reaching out here on our Xfinity Community forums. We completely understand wanting to get an accidental NBA League Pass subscription taken care of as quickly as possible. The good news is that NBA League Pass th

XfinityCliff

 commented 

2 hours ago

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Cancel NBA league pass

I couldn't get my NBA league pass subscription to work via my Xfinity cable box. I pay directly to NBA. Today, I accidentally subscribed to league pass through Xfinity by mistake and it needs to be cancelled. Can you do that?

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@user_5dfjsq We're happy to help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the detailed steps

XfinityBenny

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2 hours ago

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Account Review

I would like a review of my account for best pricing options. I have been a customer over 10 years. I would like to keep my xfinity internet and TV but prices keep increasing and I'm afraid I won't be able to afford it anymore.

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How do I add a secondary billing name to my account

user_ose

 commented 

2 hours ago

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Secondary billing name

Secondary billing name

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@user_c44na7 I’m contacting you because my closed Xfinity account has been sent to the collection agency despite the fact that I have fully paid off my balance and urgently need an official letter of account closer and paid in full / zero bal

Again

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2 hours ago

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Paid in full letter

I’m contacting you because my closed Xfinity account has been sent to the collection agency despite the fact that I have fully paid off my balance and urgently need an official letter of account closer and paid in full / zero balance certification please generate this letter as a PDF an email it to

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Secondary billing name

Secondary billing name

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Billing

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Being sent bills to collections that aren't mine.

Was sent emails and now getting text messages from xfinity assistant claiming unpaid bills being sent to collections. I assumed this was fake because my account is paid up on autopay and my balance states 0. However the bills being sent have my name on them, but a different address. I have attempted

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Billing

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The pixelation did improve some on its own, again came on with no real reason. Seemed better during daytime then would worsen in evening. We scheduled a tech visit after day 4, it was 3 days out. They came today, a subcontractor, from a deck builder

user_801b63

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2 hours ago

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5 days of pixelated picture

Suddenly 5 days ago the main TV has been pixelated, large tiles, sound cutting out. Happens on live and DVR tv. We made no changes, didn't move anything, wifi working fine. Ensured all cords are tight. Have reset the modem and the tv box numerous times. Tried to use the Xfibity Assistant, that is ve

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Review

Comcast has the worst customer service ever!! You can only talk to AI and no representatives are available!! Run from this company!

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Plan

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