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Hi there, and thanks for posting here on the community forums! Our team can absolutely look into cancelling NHL Center Ice for you. Please send us a direct message with your full name, name on the account (if different), and service address, and we'l
Need to cancel NHL center ice
Hi, I need to cancel NHL center ice at: [Edited: "Personal Information"]
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Equipment
I’m considering buying a used ARRIS G36 cable modem. Could you please check whether this HFC MAC is eligible to be activated on my Xfinity account and whether it is currently associated with another account? Mac is 1C937CEBAE59
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Customer Service
user_ykolvf Thank you for stopping in for help with your screen format since getting your services set up. There are a few screen formatting options available in the settings; it sounds like those may have been changed. Are you using one of our X1 TV
TV Screen Problem
Your Xfinity technician helped set up our new Samsung TV to your cable service a week ago and now we see shows only on 1/3 of the screen. How can this be fixed so the image is full screen?
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New phone sent to old address
I ordered a new phone via customer service and they assured me that my address was being updated on the backend. I got the order confirmation and it had our OLD ADDRESS. We moved 2 years ago. We’ve had internet, cable and phones at this address for TWO YEARS. I contacted customer service today to ho
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Devices
Hello user_ehe0a7, thank you for taking the time to reach out here in our Xfinity Community forum. We are happy you're here, and I'm happy to help. You are asking some really logical questions, let's see what we can do to get some answers😀. Pl
late fees and return fees
i’ve been enrolled in auto payments for 2 months and both bills charged me late and return fees. when contacting customer support i’m told it’s my banks fault and get hung up on. i’ve verified auto payments with my bank and i’ve spoken to xfinity customer support 7 times. i’ve also made successful p
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Yes, you could say that. But I think the issue isn't so much GoDaddy as the fact that we're using a custom domain (it just so happens that GoDaddy is the domain registrar).
Sending emails from Outlook using comcast.net stopped working due to DMARC policy enforcement? (can still receive email)
Earlier today, I tried to send emails using the Outlook client for Windows, but they consistently failed to send, with an error code of 0x800CCC0F ("The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP)."). I the
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Hello user_v4bm4x, thank you for reahcing out here in our Xfinity Community forum. We appreciate your time, and I am happy to help. Our intranet provided me with an article detailing how you can control the speed to specific devices. If you will send
Limited Speed per Device
Is there way to limit the speed of internet per device? I want to prioritize certain devices to always have more speed instead of even distribution. I saw a similar question/comment from 6 years ago, is there any progress on this feature? If not, then why not?
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Hello NitinC, thank you for your post here in our Xfinity Community forum. We appreciate your time and I am here to help. We can get the process started, but we need a bit of information. Please send us a direct message with your full name and comple
Problems with Latency
I’m having intermittent latency spikes and packet loss while gaming on a wired Ethernet connection. My ping to the local Xfinity gateway at 10.0.0.1 stays consistently around 0–3 ms, but the first reachable Comcast hop and external destinations intermittently spike above 100–250 ms, with occasional
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Hello @user_afajxn, and thank you for reaching out to our Xfinity Community Forum. I can certainly understand how confusing it would be to receive different information regarding your equipment return, and I apologize for the inconvenience. In most c
Equipmen
I made a phone call weeks ago cancelling my service. I talked to the representative who told me that it was ok that the equipment was left I. The apartment for the next person and she made a note on my account. I now am receiving a text to return it. This makes 0 sense.please advise I know longer ha
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Hello @ajbaran, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out:Xfinity Internet and WiFi connection troubleshootingXfinity Internet Troubleshooting Internet T
Persistent intermittent packet loss. Internet is completely unstable and unusable.
Hi Xfinity Support Team, I'm located in the Chicago suburbs and experiencing chronic intermittent packet loss causing stuttering and dropouts in real-time applications. I've been monitoring continuously for over 24 hours and have ruled out everything on my side, including my modem. I'd like a CMTS-s
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Are you kidding me? This must be Ai replying to these messages. There are no error codes. Just same message about location and doesn’t lead you to anywhere. I cannot believe this has been going on for weeks and you cannot fix it.
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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user_0c30b3 That is not the experience we want anyone to have, and we appreciate you reaching out to us here on our Xfinity community forums for help. If you could send our team a direct message with your full name, the name listed on the accou
How can I submit a complaint without talking to AI.
I am moving into a new home and needed service connected. I have been a customer for 30 yrs. Should be easy. I had two field techs at two different times come out on Monday and spent over 4 hours on the phone with 4 different people at xfinity in between. 2 of them promised they would call me at the
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Moved here.
Put wrong address into form when setting up
Hello, I unfortunately forgot to add my apartment number when setting up my home internet. The hardware is out for delivery at the moment, but to somewhere else in my complex. I need some help working out what to do about this, thanks.
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Hulu stuck on loading bar
Started last night. Hulu stuck on loading bar. I’ve cleared the cache, power cycle box and modem, factory reset the box, cleared out all devices on Hulu, even swapped xumo boxes this evening. Still same issue. Hulu works on all other platforms just not xumo. What am I missing?
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Xfinity Stream Website
Fantastic, I'm happy to hear that you were able to get support over the phone, qsch0527! Please let us know if you need further assistance, or if you have any questions!
Billing Dispute: Charge on Accidental Account
Hi, a Comcast representative accidentally opened a new account for me on 9/13. I caught the mistake and canceled it right away. My cancellation confirmation number ends with [Edited: Personal Information] I dropped off the unopened Gateway on 9/16.Despite this, I just received a bill for a full mont
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Comcast rejecting legitimate Microsoft 365 sender – 530 5.1.0
A legitimate Microsoft 365 sender is being rejected when sending to multiple Comcast.net recipients with “530 5.1.0 sender rejected.” I contacted Customer Security Assurance and was directed to the online reporting form, but that form requires a sending IP address that is not provided in the Microso
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Customer Service
Downed wire
We have a downed Xfinity wire across our driveway and the cable is out. I’ve tried several times to report this today. I reported the low hanging wire earlier this week but now it is down.
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Customer Service
Hi there, user_uho1p0, and thanks for posting here on the community forums! I apologize, but we're unfortunately not able to override or remove the restriction that's placed on an account after multiple payments have failed, even in cases where the i
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Request to Remove ACH Payment Restriction
I received a 6-month ACH/bank account restriction after two returned Auto Pay payments that I believe were caused by a typo when entering my bank information, not insufficient funds. Could someone please help remove the restriction and send me the secure link to correct my bank information so I can
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