Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (458K)
Schedule appointment
Need to schedule appointment for tv and technical support with pods
Question
•
Customer Service
The monthly rental charge for the box is, so you can use the box to access cable TV service @user_9cbabc, but some features of the box beyond the access to live TV require Xfinity internet.
X1 Box YOU MUST PAY without service!
After the outrage of my Samsung Galaxy S20+ 5G phone losing Wi-Fi calling, Xfinity turned it off! hint went with Ooma! So another BOMB SHELL from the extortionists! I went to return my X1 box, which I am paying rent on and haven't used for a long time because I own TiVo boxes, which are better! With
Question
@XfinityMartyR WOW the FCC needs to be notified! I must pay RENT on a BOX, or you'll kill all my cards, and the box I pay rent on uses internet apps! Which I have internet! is useless if I don't pay for your internet! This was outlawed many y
X1 Box YOU MUST PAY without service!
After the outrage of my Samsung Galaxy S20+ 5G phone losing Wi-Fi calling, Xfinity turned it off! hint went with Ooma! So another BOMB SHELL from the extortionists! I went to return my X1 box, which I am paying rent on and haven't used for a long time because I own TiVo boxes, which are better! With
Question
Channel deleted
I’ve seen channels deleted due to pricing issues, but never one of the “anchor” stations, in this case NBC, for this reason. Since NBC is one of those “anchor” stations I would assume it will be resolved shortly. If it isn’t, I would expect there will be a monthly refund issue. Ridiculous. I will be
Question
•
Customer Service
MLB Extra Innings
I have been trying to subscribe to MLB Extra Innings and need help
Question
•
Customer Service
I’m being charged $115 instead of the $70 my plan is
For the last two months I’ve been getting charged $115 when my plan is only $70. I haven’t upgraded anything or gotten any new equipment and we haven’t been overusing or or overconsuming the internet. I’m confused why the upcharge is happening and I just want to go back to $70.
Question
•
Billing
Hey @user_an83du , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your Xfinity Mobile bill. I would be more than happy to offer my assistance loo
device payoff
Trying to get my device balance for my February bill. I canceled on March 7th and can not access. I paid off 2 phones for $542.59 each . I called at least 5 times to get this information and no one could help me . Monica
Question
Hey @user_50ua3j , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for
customer service
I need to speak with an American about an issue with my bill- the off-shore representatives are liars.
Question
Good Morning, @user_stls8e Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear it's been 2 weeks and still have not received the equipment. Can you please DM
Poor customer service
6 times calling. Still no results. Everyone one is trained to say "Rest assured, I have taken care of this matter". And not a single person follows through. Ordered a landline for aging and disabled customer....a simple landline. Two weeks and still no equipment shipped. On tracking number...no emai
Question
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
•
Customer Service
Poor customer service
6 times calling. Still no results. Everyone one is trained to say "Rest assured, I have taken care of this matter". And not a single person follows through. Ordered a landline for aging and disabled customer....a simple landline. Two weeks and still no equipment shipped. On tracking number...no emai
Question
•
Customer Service
...or, and this is crazy, Xfinity could just post the resolution. So many closed posts with this same issue, and most of them go to DM so nobody else can help themselves. I suspect nobody is being helped, just talked in circles until they give up.
Port Forwarding Not Working
Ive seen this issue alot, my port forwarding doesnt work. I have a wireguard server setup on my server so I can remotely connect to my network to do work and such, but I have not ever gotten port forwarding to work so I have to fall back to UPnP. I dont need a link to a article on how to turn on por
Question
@Luckyword1 Thank you for reaching out on the Community Forum for support with your phone porting concerns. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
Need internet contract term + early termination fee; Legal Agreements won’t load
Hi, I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.” I’ve tried to open Legal Agreements and
Question
Hello @user_528296, thank you for your comment. We understand how inconvenient this situation has been, and we sincerely apologize for the frustration it may have caused. At this time, a credit or discount is not being applied. If a new agreemen
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
Question
No, they're not fixing it for some people. They just tell you to follow the steps in the article, (which we've all done), and then tell you to reinstall the app, and then restart the router, and then turn off advanced security, and then try again, an
port forwarding
I have gone throught the steps outlined to forward a port through the xFi application. It doesn't appear to be working. A test of open ports indicates it is still closed and I am unable to access the application on that port.
Question
customer service
I need to speak with an American about an issue with my bill- the off-shore representatives are liars.
Question
•
Billing
Hello, @user_dum0ks tell us what has been happening with your TV service and pods. We may be able to offer assistance to save you in possible service visit charges.
XfinityThomasC
commented
1 hour ago
to the conversation:
0
0
Schedule appointment
Need to schedule appointment for tv and technical support with pods
Question