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user_7a265j, We can check further into which account the Peacock may be linked to. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. &
Unlink Xfinity Account and Peacock Account
I activated my Peacock subscription to the wrong account, which I do not have access to, and I want to unlink the subscription and activate it for the correct account. Please help me.
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Xfinity Stream App not working on all my Roku devices!
Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the
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Xfinity Stream Website
I sent a message around the same time as posting this. Hopefully I can get in contact with someone soon. I'd prefer to get my issue resolved rather than find another service.
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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No dial tone
New router. No dial tone for voice. Internet ok. Tv ok. Cell phone ok.
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Home Phone Service & Equipment
user_k2odiz Thank you for letting us know about cable replacement that you ordered and we look forward to hearing your update once it arrives. Did you try connecting your ethernet cable to the modem port with the red line next to it? What were your r
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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Service
I purchased a modem and services yesterday.And I'm unavailable to get it connected to my laptop and my television and I have school work that I need to get done, that's why I purchased it
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Customer Service
Thanks for the replies. To answer the question from EG: The Technicolor CGM4981COM is a high-performance, white, tri-band Wi-Fi 6 (802.11ax) gateway used by Xfinity (Comcast), commonly referred to as the xFi Gateway XB8-T. It ac
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
Question
Hello, @sara_111 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the
Did not receive my device credits
I switched from T Mobile to Xfinity and was promised that I would get $400 credit for one phone without trade in and $830 for my other phone with trade in. I sent in my phone for trade in credit but the credits are not showing and even when I chatted with customer service they were unable to help me
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Cannot watch xfinity stream at home on home network
I cannot use xfinity stream in my own home since I moved in here 6 months ago, i have my own modem. All devices I have tried are connected to the home network. I am charged every month for this service but have got no help. and there does not seem to be solutions for multiple reports of this happeni
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Xfinity Stream App
Hello user_x1n6fz just want to confirm were you able to get the issue resolved with the steps here on the Forum page?
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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user_bvm99k It almost sounds like Firestick you are using is not compatible. What Firestick are you using? Here is a link that goes over more details about the Firestick. https://www.xfinity.com/support/articles/stream-app-on-amazon-fire
firestick not loading
The Xfinity Stream app doesn't appear on my Firestick. When I search, typing 'X' brings up Xfinity Stream as the first option. However, clicking on it just takes me back to the list of apps, and the Xfinity app isn't listed among them. Because of this, I can't select or download the app.
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Hello, @user_qf7nqn Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
Getting charged for Netflix
I keep getting charged for Netflix. The only service I have from Xfinity is internet. I called today and Xfinity told me to call Netflix. Why would I call Netflix and you're the one charging me. I asked about a credit and they said they would get back to me. This feels like a straight up scam.
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Getting charged for Netflix
I keep getting charged for Netflix. The only service I have from Xfinity is internet. I called today and Xfinity told me to call Netflix. Why would I call Netflix and you're the one charging me. I asked about a credit and they said they would get back to me. This feels like a straight up scam.
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Channels and Programming
@kr123 I owe you a beer, coffee, or whatever it is that you like. You went above and beyond in debugging this and then walking the rest of us through the fix.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@XfinityEricB I activated my subsrciption through the Xfinity mobile app, searching activate peacock in the search bar. So I suppose I followed these steps.
Unlink Xfinity Account and Peacock Account
I activated my Peacock subscription to the wrong account, which I do not have access to, and I want to unlink the subscription and activate it for the correct account. Please help me.
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@XfinityJustinM This is happening to me. It took me two hours just to find this forum, and I'm motivated to solve the problem. Not fixing this immediately is affecting a small but vocal part of your customer base.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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I was on a shi- and my email stopped working now I’m home and I can’t get in it Kees ask for an imap password
IMAP password
I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not
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Hello, @user_po18dc happy to help you get your services activated. Is this for NOW prepaid internet or Xfinity post paid services? What type of error messages or codes are you running into?
XfinityThomasC
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Service
I purchased a modem and services yesterday.And I'm unavailable to get it connected to my laptop and my television and I have school work that I need to get done, that's why I purchased it
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