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Hi, @GACSALY. I understand it can be frustrating waiting for a concern to be fixed. Some issues can take longer than others depending on what needs to be done to resolve it. We can check further on the ticket for you. Please send us a direct mes
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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No error code, it just goes to a black screen and becomes unresponsive. When I got the box a month ago, I hooked it up via Ethernet. After a couple of weeks it needed resetting, and when it reset , it wanted to go on WiFi, so I did.After a couple of
Use Ethernet instead of WiFi on my x1 box
I recently got a new x1 tv box, and it worked for a while on my Ethernet, but now it will only hook up to my WiFi. How to I make it use Ethernet connection again?
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Thank you for your response! I’m not able to access my email actually! I can log in, but it says my email is gone. It says it’s been deleted and all the emails and files too, which if that’s true, I’ve potentially lost pictures and files I can’t get
Accessing Email
I don’t believe I ever received an email/invitation to change my email from Comcast to Yahoo, and I’d like to try and keep my Comcast email even if it is through yahoo, because I’ve had this email since I was a kid.
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I greatly appreciate the information @user_m4y1y3. As we will need to perform some basic troubleshooting, we would really appreciate it if you can post the modem signal information by following the steps on our 'Tips for troubleshooting your Xfinity
Internet Keeps Dropping - Xfinity AI Chat Bot Useless
I am writing to report ongoing internet connectivity issues that have been occurring for several months. My internet unexpectedly drops for approximately 30 seconds to 1 minute at a time, often multiple times throughout the day, before reconnecting on its own. Last week, Xfinity dispatched a linesma
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So far direct message does not work as the support rep does not respond
Time to cancel Xfinity and go to T-Mobile 5G
Xfinity states my current 300 mb plan is no longer available to renew and wants to raise the price 70%. This is bad business for a long standing customer. I see no reason to keep this service.
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Internet down 6:00 pm
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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It would be nice if Xfinity would produce a bug report or a reference on this forum with a due date so customers can verify the issue is being worked on and customers can track it. I called into Xfinity support, and I was working with them for a coup
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Phone “Stolen” During Delivery
My wife and I ordered 2 iPhone 18 pro max phones on Wednesday 9/30. The phones were shipped via FedEx and “delivered” on 10/5, only for 1 box to be empty with only a packing slip and brown paper inside. Called customer service only to be told that I will need to file a police report for my “delivery
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Devices
Wifi outage in beaufort South carolina
Ive had a wifi outage in my area all day. When will it be back?
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Your Home Network
Community Best Answer
I discovered the problem seems to be in my DVR Scheduled program Series Priority list. I needed to re-order many entries. Also, I suspect if you schedule a program to start early or end late it might cause a conflict. I also discovered many old ent
Recording conflict DVR messages
I am seeing various "Recording conflict" messages for my scheduled DVR recordings. What are these, and how can I work around them?
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Thanks for the response. Unfortunately, the troubleshooting steps you're directing me to are not applicable to the issue being reported. On September 29, an Xfinity lines technician visited our area and advised us that there are known issues with th
Internet Keeps Dropping - Xfinity AI Chat Bot Useless
I am writing to report ongoing internet connectivity issues that have been occurring for several months. My internet unexpectedly drops for approximately 30 seconds to 1 minute at a time, often multiple times throughout the day, before reconnecting on its own. Last week, Xfinity dispatched a linesma
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Internet down 5:48 pm
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unexpected 100% Bill Increase Despite Being Promised a Stable Monthly Rate
Hello, I signed up for a no-contract 300 Mbps internet plan for $42.98/month. The primary reason I chose this plan was because I was specifically told during the signup process that my monthly price would remain the same unless I modified my plan. I have not made any changes to my plan since signing
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I’m having the same issue. Any resolution? Thanks.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Appointment
I wanted to know if the worker came by my property yet. My appointment is from 1pm and 3pm
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Customer Service
user_jeuw9u Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
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Unreturnable Equipment Fee
I ended my service with Xfinity, but I am unable to return my equipment due to not having it anymore. You are hounding me about returning this equipment, but I CANNOT. I am content to pay an unreturned equipment fee or whatever. Every Xfinity representative I have spoken with about this over the pho
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