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ghoofie, I know this has been frustrating, but I do see the ticket we created for you is still open. I'll keep an eye out on my end for any progress or changes. Thank you for all your patience along the way.
Xfinity Rewards Minion-themed movie night, Pick 1 of 3
The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f
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Update on Construction Ticket
I built a new home and have had 3 different techs out to install service, and all three have told me that Construction must come out and run a line first. When I call Customer Service, I'm told everything is good, and they just schedule another tech to come out, who tells me the same thing. How do I
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Customer Service
user_imc4b5 I apologize, we do offer to help with information in private, but unless the debt is not valid, it will not be removed, but only updated to be resolved as advised above. The balance is removed only if:Identity theft is confirmed, orA bill
Debt recall
Hello Xfinity Support, I am looking for assistance with a formal debt recallfor a legacy account that was closed a while ago. I discovered that an outstanding final balance of $94.58 was forwarded to a third-party collection agency. I want to resolve this balance directly with Xfinity today. However
Question
Same here . I did chat FIVE times and each time tbey say they took care of it and will see the reward in 60 minutes . Never happens. Do they lie just to end your chat ?
Xfinity Rewards Minion-themed movie night, Pick 1 of 3
The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f
Question
This balance is both open and payable on the collection agencies website and on xfinity. I should not be able to make a payment on both platforms. And I have no guarantee that this will be taken off if I pay on one website when the other one is activ
Debt recall
Hello Xfinity Support, I am looking for assistance with a formal debt recallfor a legacy account that was closed a while ago. I discovered that an outstanding final balance of $94.58 was forwarded to a third-party collection agency. I want to resolve this balance directly with Xfinity today. However
Question
user_waa059, thank you for reaching out and creating a new post. As @EG mentioned, you would need an outlet, but this is something we can help with during the initial installation. The fee is $100.00, but the tech will be able to run a line from the
coax cable
Is it possible to get an internet box that doesn’t require the coax cable? No where in my home do i have the outlet to connect the coax cable.
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Hey there user_qf8aat! I know there are a lot of places out there getting hit with some crazy weather, so I appreciate you finding the time to stop by to report this downed line! Despite any area-wide interruption taking place, we still want to be ma
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Thank you for reaching back out to us @user_wp55fp! We sent a message earlier this week after sending a time-sensitive authentication code to the phone number linked to your Xfinity ID. Is that message not appearing in the direct message thread on yo
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
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@user_vyy014 Thanks for reaching out to us about unburied cable lines. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To send a "Direct Message" to Xfinity Support: Go to xfinityforu
Bury Line
Been waiting over 2 months for a line to be buried. Called a tech out 4 times now because phone calls lead to no information and no help. Repeatedly told 3-5 day, 2 weeks too wait. Paid 3 months of service now without internet.
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Again, the World Cup is the biggest sporting event in theft world. It is produced in Atmos and distributed in Atmos on many platforms and apps, including by Xfinity on X1. Disappointing that Stream only does stereo, especially since we k
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
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the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Customer Service
Bury Line
Been waiting over 2 months for a line to be buried. Called a tech out 4 times now because phone calls lead to no information and no help. Repeatedly told 3-5 day, 2 weeks too wait. Paid 3 months of service now without internet.
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Customer Service
I did provide my name and email address as directed above. Haven’t received a response to date.
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
Question
Xr15 remote
I’m trying to reset my remote but every time the number pops up on my screen, nothing happens when pressing in the code.
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X1
BIslanderThe Xfinity Stream apps does support for 5.1 surround sound can vary based on the device platform and the content being streamed. Generally speaking, sound will be provided in standard stereo for most programming. This is not determined by u
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
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@mlapapa Thanks for adding a post and letting us know. We can help, what happens when someone tries to call the line, is this for a business or mobile?
telephones are dead on [Edited]
telephones are dead. No service [Edited: "Personal Information"] [Title Edited: "Personal Information"]
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@user_3crq5v thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with your billing concern. Whenever a service change is made, the change is reflected on the next statement that prints. Has
Billing concern
H I'm watching I spoke to a customer service rep. They told me that my bill would go back to 116 after I spoke to them but they still have not changed it. Can you please tell me what is happening with the last ticket I submitted per my conversation with the Xfinity agent over the phone last week.
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Thanks for reaching out @user_c07xbp! I understand needing your full account number, especially when trying to manage or verify your account details. A quick step you can try now:Your full account number should be listed in the PDF of each monthly b
XfinityAldrik
commented
6 hours ago
to the conversation:
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My account number
I need to know my full account number
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