Xfinity Community Forum

Concern moved here to the TV help section.

EG

commented

41 minutes ago

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Remote

I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening

Question

Every time it rains, I deal with packet loss that can reach up to 85%, and even today, with sunny skies, it’s still at 9%. I’ve had techs come out, replaced costly equipment, and called tech support, but the only solution they offer is to send another tech. Doesn’t Xfinity monitor its own nodes and

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Your Home Network

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Using the https://customer.xfinity.com/billing/services/statement/history link would be the fastest way to locate the pdf version of your billing statement, @user_xz8rol. Locating the statement should be pretty intuitive, but the How to view your Xfi

XfinityJustinM

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46 minutes ago

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Where can I find my bill statement?

i am looking for my statement

Question

U

Where can I find my bill statement?

i am looking for my statement

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Billing

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@user_o3w56x Great to hear it is now working for you. It may have been a glitch in one or the other. Yahoo would be the support for that, we would not be able to say whether or not it would happen.

XfinityJanelle

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54 minutes ago

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Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

Question

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so i just switched to xfinity mobile few days ago and i can't see the text in the visual voicemail anymore. just the "play" button for the audio. Any way to fix this? I've reset and reinstalled the app and re-registered.

user_6sjqb2

replied

55 minutes ago

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Voicemail

What happened to my visual voicemail? I need my voicemail

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i am looking for my statement

user_xz8rol

replied

60 minutes ago

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My account

Making me manager on my account

Question

HOW DO YOU ACCESS EMAIL???? Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.

BruceW

commented

1 hour ago

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S

Comcast Email

HOW DO YOU ACCESS EMAIL????

Question

Hi user_sbjlla! We appreciate you reaching out on our Xfinity Forum regarding this Seasonal Convenience Plan concern. Please know my team is always here to support you. Just to clarify, customers will receive a confirmation when they put their accoun

XfinityAmira

replied

1 hour ago

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Seasonal hold

How do I put on a seasonal hold

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U

Yes - thankfully. But I have no idea what the problem was (Xfinity or Office 365) or do I know if it will come back or not. Perhaps the change to the Yahoo servers for Email will prevent this in the future?

user_o3w56x

replied

1 hour ago

to the conversation:

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Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

Question

user_nqcq6s Hi there! Thank you for reaching out to us here on our Community Forum. Thank you for letting us know what took place, and we'll be happy to help. When you can, please send a Direct Message with your full name and address. Here are instru

XfinityBenjaminM

commented

1 hour ago

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Property Damage by Comcast repair truck.

A teleophone pole was replaced in our back yard and the comcast (or contractor for comcast) asked if he could park his large cherry picker type truck in our driveway. We have just noticed that the area he parked now has a damaged pylon that attaches to our rear patio. Only our cars have access to th

Question

Hi user_05nat7! Thanks for taking the time to reach out on our Xfinity Forum regarding this equipment/billing concern. My team is here to support you! So that we can further look into and assist you with these concerns, please send us a Direct Messag

XfinityAmira

commented

1 hour ago

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Returns

I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to r

Question

user_uwbv7l, Hi there! I completely understand why that offer caught your attention. Thanks for reaching out to our team of experts to help over social media. The $50/month gigabit pricing you’re seeing is typically a new customer promotional o

XfinityGabriel

commented

1 hour ago

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Are there any offers close to the new customer deal(s)?

Hello! My promotional offer ended recently and I was able to swap to a different plan with some help from an agent but I noticed on the website that new customers can get $50/month for gigabit, is there anything similar or close at least for current customers?

Question

Thanks for working with us over DM and allowing our team to address your concerns.

XfinityJorge

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1 hour ago

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Cancel internet service

Hello, I'm looking for some assistance with canceling internet service. Thanks

Question

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Property Damage by Comcast repair truck.

A teleophone pole was replaced in our back yard and the comcast (or contractor for comcast) asked if he could park his large cherry picker type truck in our driveway. We have just noticed that the area he parked now has a damaged pylon that attaches to our rear patio. Only our cars have access to th

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Customer Service

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@user_2xombf To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the

XfinityRaul

replied

1 hour ago

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Customer service phone number

I need a customer service phone number

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I used seasonal hold in April but we are still being charged the same amount .

user_sbjlla

commented

2 hours ago

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Seasonal hold

How do I put on a seasonal hold

Question

You can also make this change at https://payments.xfinity.com/methods.

BruceW

commented

2 hours ago

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Update credit card info

Can’t find screen to update credit card

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Are there any offers close to the new customer deal(s)?

Hello! My promotional offer ended recently and I was able to swap to a different plan with some help from an agent but I noticed on the website that new customers can get $50/month for gigabit, is there anything similar or close at least for current customers?

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Billing

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where would that chat icon be?

user_2xombf

replied

2 hours ago

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Customer service phone number

I need a customer service phone number

Question