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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promo/Discount Extension
Hi there, I've already looked through everything available and was looking to extend my current promotion/previous promotion even through contract. Who can I reach out to about that?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my xfinity wifi service
It is impossible to cancel your internet service with Comcast/XFINITY. You have to request a callback, and then the scheduling service to request that fails. Trying to cancel via 1-800-XFINITY never gets you to a real person to cancel. I'm trying to raise a complaint and a dispute with the service c
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
It is annoying how difficult it is to cancel your service. There is nowhere to click to cancel it, and the chat bot just keeps trying to schedule a phone call.
Question
Very good question. How about an answer
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
switch from bulk agreement to single
I need to know individual pricing for cable and internet if we do not renew with our bulk agreement
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Customer Service
Hello @user_nc32p2, thank you for taking the time to leave a post. Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please
Turn on Scripps
This is out of control. Over $320 per month and you still have CBS off in Nashville. Where is my credit!!!!! Looking for a new provider. All you can do is blame Scripps. You already charge more than any provider in the country. It’s time for you to give us what we ALREADY PAY FOR!!!!
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Good morning @user_9h78jx, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about you tripping over the cable, that is awful, but you have come to the right place for assistance w
fall
I fell over a temporary orange cable line in the back yard, I have submitted three safety risk tickets. 71 year old female, finger is either jammed or broken
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I need to cancel because my servicehas not worked for three months so I am changing service. I called last week and when I talked to customer service the were about to give me the final info when the call was dropped
I need to cancel my account
I have to cancel my account. I no longer live where the account is billed at. I need to cancel. The online forms seems to want to schedule a phone call. I work on-call during those hours. I need to cancel my account. I need to cancel my account. How do I cancel my account.
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Hello, @user_2b5f3a and thank you for your interest in seeing PBS added to our lineup of Apps. The PBS app allows users to stream their favorite PBS content on compatible devices like Xfinity X1, Flex streaming TV Box, and Xumo Stream Box. To access
Pbs app
Please add the pbs app to your app choices. It boggles the mind that you haven't done it yet! I see threads going back 5 years….?…?
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fall
I fell over a temporary orange cable line in the back yard, I have submitted three safety risk tickets. 71 year old female, finger is either jammed or broken
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Customer Service
user_p6ntxx We are happy to put in a damage claim for you, or check on the process of one if you already had another team put one in for you. Can you send us a direct message using the instructions above to begin to assist you please?
Lawn damage
ITG was installing fiber optic cables on my block. They cut the cable line, Comcast came out and ran a new line from 3 houses down. While doing so they dug holes in my yard and planter, cutting through the edging and digging a hole in the mulch. would like to know who I need to contact to have it re
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Good Morning, @user_absxe8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the device showing locked, though it was paid off. I would be more than happy to look i
Xfinity won't unlock my phone Even after paying off phone and having met all guidelines.
I want to switch to T-Mobile. I paid off my phone and been with Xfinity for a year. I have contacted Xfinity support almost 15 times already and about 10 chats with them and they keep saying that the device is already unlocked but here on my end, the device keeps saying that is still lock. I even ca
Question
Hi there, @user_r4kvvn. Thanks for reaching out to us here on the Community Forum. Yes, to minimize downtime you would want to set up a disconnection of your XFINITY services, then place the order for NOW service. Just to make sure you're aware, as
Switching from Xfinity to NOW Internet (May 2026)
Good morning, Just like Switch my Xfinity internet service to NOW Internet Jan 2026, I would like to switch from my standard Xfinity internet plan to one through NOW Internet, minimizing any service downtime. In that thread, a support team member explains how to set up a pending service disconnect s
Question
Thank you. I would like a new gateway shipped to my home. Please let me know what you need from me to get this set up.
VPN and Wifi
Hi! Ive been having issues with my home wifi for the last 6 months since my IT updated our security and now requires me to be on a VPN. I’ll have 3-10+ connection drops throughout the day that all last about a minute or more, which signifigantly impacts my ability to do my job. All of the other devi
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As our expert @Again said you are not forced to switch to Yahoo. You can just continue using our email service if you prefer.
Yahoo transition setup
I have three Comcast emails, but only two are currently setup to transition to Yahoo Mail. I cannot find a way to contact Comcast and ask that my third email account get setup so i can do them all at the same time.
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Good morning user_5bn3xl! I'm sorry to read that your were having trouble with the TV freezing over the weekend. I hope that everything is working well again now. Are you still seeing issues with your service? Does it seem to only impact specific cah
TV keep freezing and no one is actually helping
My TV constantly freezes. Its been happening for weeks now. I been going in circles with troubleshooting on the chat and phone. A technician witnessed the freezing but couldn't fix it. He said a truck will come out and look at the pole. That was 2 weeks ago and there has been no follow up. This is e
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Outages and refunds
There have been so many outages I can't even count how many! Xfinity chat is a joke and when the 800 number is called they have no idea what is going on and read the same garbage script over and over again. I have reported them to FCC and hoping something will be done. I shouldn't have to pay for a
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