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Peacock
I'm being billed by Xfinity for Peacock Premium Plus. My account in the Peacock app says I just have premium and I still am having to watch ads. How can I get this to work?
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Xfinity Stream Website
user_9pwak1 Let's work together until we get this figured out. Are you only having issues when you try scheduling recordings through the Xfinity Stream app? Do you have a cable box you can attempt to schedule recordings with?
DVR not recording
I noticed last Friday 8/28 that my scheduled recordings have disappeared and it won’t allow me to add them back .. still an issue on Tuesday 9/1
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That is literally what I am talking about. I want to be able to redeem them on time. They are showing up 20 minutes late. That is the issue. Not that I don't get them. Not sure what is so difficult to understand about the issue. Is there someone I ca
Rewards issue- rewards not showing
I am a platinum member and every week my rewards are not working. 2 weeks ago, I didnt get access to the Universal tickets even though I joined at 11am, I didnt get the gamestop $10 shown to me either. I also never see the Amazon one for more than 20 min each week, and when it does finally show it i
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Internet restoration
I paid the past due amount like it said to restore service but they have yet to restore it.
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Your Home Network
Bill
Why is my bill $90 again?? I signed up for the $50 for five years.,, why do I have to keep contacting you ?
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Billing
Undisclosed Setup Fee
Hi, I am contacting you to proactively dispute a $100 professional installation fee that is pending for my upcoming bill. I opted for a self-installation, but the line to my unit had been physically switched over to Astound Broadband by a previous tenant. The technician who arrived determined that t
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Your Home Network
Direct message has been sent
**REFUND POSITVE BALANCE HELP**
I've called multiple times but can't seem to get anywhere. I cancled my internet service back in July and there has been a positve ballance on my account for over 30 days and I just would like the money refunded to my debit card (original payment method).
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Direct message has been sent
**REFUND POSITVE BALANCE HELP**
I've called multiple times but can't seem to get anywhere. I cancled my internet service back in July and there has been a positve ballance on my account for over 30 days and I just would like the money refunded to my debit card (original payment method).
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24 hours no internet
I have not had internet access for 24 hours. I have reached out to chat bots and called physical stores for the last 3 hours. They tell me the cannot send someone until Monday and I've been put on a waitlist. 5 days without internet is acceptable to you???? This is a complete joke.
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Customer Service
@XfinityJosephA Thanks Joseph, I submitted a DM and really truly help this can help get our promo properly applied. I feel like this is our last chance.
Trade-in promotion and ECM not successful, hard to trust Xfinity Mobile
I had a trade-in device and got an amazing promotion ($830 value for an iPhone 17 Pro). Basically $30/month payments for 36 months and then $23 credited every month for the promotion. Xfinity support has been awful. I connected the line on May 14 and then due to a mistake with the representative had
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refund for Nexflix service
I canceled Netflix service on June30,2026. I was told even though the service was canceled, I still have to pay for July, Aug,, and Sept, $19.99. Why?
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Billing
Customer Service Concerns
Hello, I had some internet service issues not to long ago. I spoke to tech support. They scheduled at on-site tech visit to my home, beacuse of the service issues I've experience in those 2 weeks. Xfinity agent stated I would not get charged.The technician arrive and replace the xfinity modem. Techn
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Your Home Network
Hello, @user_ew886 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and would like to help ensure the lines are able to get removed from the existing home, so it can get removed from the property. I'm glad
Need a tech to come and remove outside wiring at my home
I have called the xfinity customer service line 4 seperate times concerning the same issue and the work has not been completed. I live in a manufactured home, and the home is going to the taken off the property and replaced with another home. I think that I was successful in getting our service put
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I have sent my text WAITLIST to 266278. But have not received a text back confirming that I'm on the waitilist. How long does it take to receive confirmation after sending the "waitlist" text?
Appointment with a technician
I have scheduled an appointment with a technician on 9/16/26 but am hoping I can get an earlier appointment. I work from home so my internet issues are causing me lots of problems. Please help!
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Symmetrical Boot Profile
Hi, symmetrical speeds delivered via FDX just recently became available in my neighborhood. My local store provided me with an XB10 and my account shows that I am on the 2gbps/2gbps plan. Since activating the modem the max upload I can see is 470 Mbps. I’ve had one tech visit which the tech was not
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Your Home Network
Hello @user_lz32m7 we can help, but we'll need to work in a direct message to review your account and previous ECM ticket. When you have a chance, please send a direct message that includes your name and service address. To do so, click on the chat i
Trade-in promotion and ECM not successful, hard to trust Xfinity Mobile
I had a trade-in device and got an amazing promotion ($830 value for an iPhone 17 Pro). Basically $30/month payments for 36 months and then $23 credited every month for the promotion. Xfinity support has been awful. I connected the line on May 14 and then due to a mistake with the representative had
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Good morning @user_yrkq90, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the credit, but you have come to the right place for assistance with this
Credits from february and bad customer service
I have been waiting for a credit from February.I have not gotten any assistance.Only pays do notices in extra fees.I have been a comcast client for over fifteen years now , I have never been treated this way
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Good morning @user_4erqx1, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry that you are still being charged for Netflix on your bill, but you have come to the right place for ass
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refund for Nexflix service
I canceled Netflix service on June30,2026. I was told even though the service was canceled, I still have to pay for July, Aug,, and Sept, $19.99. Why?
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