Xfinity Community Forum

Executive Escalation Requested: Suspected Technician Fraud, Unauthorized Disconnection, & Ongoing Account Failures

I am requesting that this matter be escalated to Comcast Executive Customer Relations (ECR). I am not requesting another standard customer service or technical support interaction. I became a new Xfinity Internet customer on July 24, 2026. In my first month of service I've dealt with an installation

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Customer Service

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We are in the 32259 ZIP Code Fruit Cove area. and have been without Internet/ phone everything since yesterday esrky afternoon. for We only lost power yesterday where it turned off and on briefly. I cannot get a live agent. It is ridiculous and when

user_al9p4l

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51 minutes ago

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Need a live agent

Have no Internet service still received text say it was back on I did the instructions text still no power it said contact for trouble shoot but I don't really have service in this area good so on the Internet text might drop signal from phone

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i watch stolen before it was delivered watch on account

I’m getting no where with the reps over the phone. I have called and spent hours already. There is still the stolen watch on my account and duplicate watch from an error when the rep was pairing a watch. These need to be removed from my account. I have filed a police report and multiple cases. If th

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Devices

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Lyricalizzy99 thank you for using the Xfinity Community Forums page to reach out regarding your account billing changes. I am happy to review your account to see what transpired and your options moving forward. Please send us a direct message with y

XfinityMarcus

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1 hour ago

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Loyalty Discount Removed

Two years ago I became an Xfinity member on the student discount at $45/month. Last year it increased to $60/month. My upcoming bill now says it will be $114/month because my loyalty discount was removed. I am still a student and need to continue having wifi at a lower rate in order to meet my cost

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Loyalty Discount Removed

Two years ago I became an Xfinity member on the student discount at $45/month. Last year it increased to $60/month. My upcoming bill now says it will be $114/month because my loyalty discount was removed. I am still a student and need to continue having wifi at a lower rate in order to meet my cost

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Billing

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user3170, Thank you for creating a new post. I'm sorry to hear you've had issues with the card declining. Have you attempted to call the incentive tracker team that works on sending out the cards? https://www.xfinityincentivetracker.com/track&nb

XfinityVianney

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1 hour ago

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My prepaid card is not working.

I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.

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My prepaid card is not working.

I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.

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Customer Service

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Peacock issue

My Xfinity account shows Peacock as Activation Required, but when I click Activate, Peacock says ‘Your Xfinity account is already linked to another Peacock account.’ I need the existing Peacock/Xfinity link cleared so I can activate Peacock

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Xfinity App

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dlj9999 Thanks so much for reaching out with your questions! You can always view the most up to date status of an interruption affecting your status by logging into the Xfinity app. You can find more information here https://www.xfinity.com/apps. &nb

XfinityBrianH

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2 hours ago

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My Internet is down because of your "Enhancment"

I received text messages that Xfinity will scheduled work to "enhance the Xfinity network in your neighborhood" starting August 18. How much longer will this go on because my home network is down. My home area is Woodbridge VA.

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user_3dog1t, I'm sorry to hear you wish to cancel. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there,

XfinityVianney

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2 hours ago

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billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars

billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars then checking on my account i see that my account info was there but the box was not checked so i checked it but because i can't seem to find a way to speak to a live person and the bot is n

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user_2r9nv5 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "

XfinityBrianH

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2 hours ago

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Home Network Outages

I have a DOCSIS 3.1 modem showing high uncorrectable codeword counts across most downstream channels, thousands per hour on SC-QAM and 15,000+ on the OFDM PLC in under an hour of uptime. Spectrum analyzer on the modem shows a hard downstream rolloff at 780 MHz on what should be a 1002+ MHz plant. Up

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Welcome to the community forums, user_5e2f90! That's quite a while to go without service, and I'm sorry to hear that our technicians haven't been able to provide a fix just yet. We're more than happy to see what we can do to help! Please send us a di

XfinitySean

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2 hours ago

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Service complaint Request to escalate

I have a complex multi-account line-transfer and generation-restoration issue unresolved after 16 days and need it escalated to the Mobile Executive team.

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Hello @user_302laz thank you for taking the time to reach out on our community forum. I know how important it is for your services to be working, and I would be happy to take a look at the account and assist you further. Please send us a direct mess

XfinityAbby

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2 hours ago

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unresolved Xfinity Mobile billing/collections

I need to escalate an unresolved Xfinity Mobile billing/collections issue to the Xfinity Mobile Executive Team. My Xfinity Mobile service was suspended on August 17, 2026 because of an approximately past-due balance. I contacted Xfinity on August 17 and spent over two hours working with a representa

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phone number -xfinity mobile

I want to update my credit card information and cannot get my password to work. Is there a phone # I can call and talk to a live person about this situation.

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Plan

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Home service visit with a tech

user_s2ducg

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2 hours ago

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How can I book an appt

I am unable to book an appt

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so your people made the mistake and i'm paying for it who do i contact to cancel my account and also my phones

user_3dog1t

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2 hours ago

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billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars

billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars then checking on my account i see that my account info was there but the box was not checked so i checked it but because i can't seem to find a way to speak to a live person and the bot is n

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Hello @user_vrimq6, and thanks for reaching out via our Xfinity Community forums for assistance! We'd be happy to help! 😀Please send us a Direct Message* with your full name and service address. Once we have your account located and verified,

XfinityCliff

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2 hours ago

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Outside Pedestal Utility Box (Behind Home) Damaged

How do I report or place a ticket for someone to check on an outside utility box (behind home)? There is a small green box above the ground that the lid was taken off and wiring was exposed to weather and elements. We thought it was ATT since they have been in the neighborhood, we called ATT and the

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Please sir I am without service for 5 days I am 77 years old. 3 technicians have been out and they cannot fix what is wrong because it crossed neighbors lines. I have called the customer service multiple and I’m told I have to wait. This is really no

user_5e2f90

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2 hours ago

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Service complaint Request to escalate

I have a complex multi-account line-transfer and generation-restoration issue unresolved after 16 days and need it escalated to the Mobile Executive team.

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Hi @user_sltj3x, once you file an FCC complaint, it goes directly to our Corporate team for a dedicated review. Because they handle these cases exclusively, our team must remain hands-off regarding any issues listed in that complaint. However, we are

XfinityQuemekia

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2 hours ago

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Sever Account Sabotage: Multiple Strategic Disconnects by Phone Agents & Provisioning Lock

Filing a formal complaint on 3 separate customer service reps who intentionally engaged in metric manipulation, deceptive practices, and hostile call abandonment on 8-22-2026. My account was severly throttled 2 weeks afer an equipment return. When I provided mathematical proof of a server-side provi

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“The Xfinity underground service pedestal/junction box outside my property has its cover completely off and the cables/connections are exposed to weather. My service may still be working, but the outside Xfinity network equipment needs to be repaired

user_vrimq6

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2 hours ago

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Outside Pedestal Utility Box (Behind Home) Damaged

How do I report or place a ticket for someone to check on an outside utility box (behind home)? There is a small green box above the ground that the lid was taken off and wiring was exposed to weather and elements. We thought it was ATT since they have been in the neighborhood, we called ATT and the

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