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Thank you very much for the information @stv1tna! Reviewing the offer, I am showing that our Xfinity Mobile Plus or Premium Unlimited data options are a requirement to receive the promotional device payment plan. If the correct data plan is not subsc
URGENT trade-in discrepancy -$700 promotion vs $185 assurant accepted offer
I need help with an Xfinity Mobile trade-in that expires on September 21, 2026. On August 31, an Xfinity representative confirmed a $700 promotional trade-in credit for my iPhone 13 Pro Max, including $19.44 per month for 36 months. I have now received return paperwork showing an “Accepted Offer Val
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I am using comcast site, and they will not take responsibility for what they have done. The emails were saved on THEIR server and now they are gone.
saved email was deleted by comcast
Yep, You did it again, went to check on saved email and it all has been deleted this morning. Documents on house insurance, senior freeze, reverse mortgage, purchases from Amazon, Rush cancer treatment, United Health Insurance, Social Security, taxes, vote by mail, roof repair, they are all gone. WH
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When you go to your comcast/xfinity email, on the left is a 'tree' that shows you can save your emails. You can 'drag' the emails you wish to keep onto the saved side. You can create specific folders for the emails you want to save on comcast email.
saved email was deleted by comcast
Yep, You did it again, went to check on saved email and it all has been deleted this morning. Documents on house insurance, senior freeze, reverse mortgage, purchases from Amazon, Rush cancer treatment, United Health Insurance, Social Security, taxes, vote by mail, roof repair, they are all gone. WH
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Thanks for responding. I am an existing Xfinity customer since 1999. The specific offer was confirmed by an Xfinity representative on August 31, 2026: $700 promotional trade-in credit for my iPhone 13 Pro Max 256GB, applied as $19.44 per month for 3
URGENT trade-in discrepancy -$700 promotion vs $185 assurant accepted offer
I need help with an Xfinity Mobile trade-in that expires on September 21, 2026. On August 31, an Xfinity representative confirmed a $700 promotional trade-in credit for my iPhone 13 Pro Max, including $19.44 per month for 36 months. I have now received return paperwork showing an “Accepted Offer Val
Question
Automatic payment was $100 over.
New customer. Self install. Bill is $40/mo and is noted at that $40 but my automatic payment was $140. Really confused as to where this additional $100 charge is coming from with zero details on it.
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Billing
Thank you for reaching out to us @user_jjtc7q! This is a known issue that our engineering teams are actively investigating. At this time, we have not been provided with an estimated resolution date, but our engineers are working to resolve the issue
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Thank you for meeting us here in our community about the trouble with your Xfinity Mobile service, @user_e5aq6c. I'm sorry to hear about the trouble. We're happy to help. Please send us a Direct Message with your name, and complete service address. W
No phone service
I have just started to use your mobile service and have restarted both our phones and still have no service. What is going on. Hopefully I didn’t make a mistake switching to your services. [EDIT: Personal information] I need this resolved immediately
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I made a telephone payment on 9/8 they are now saying my payment is overdue!!! What happened to my payment ?
What happened to the telephone payment I made on 9/8/26? They're saying my payment is overdue. It was due on the 8th. The man I spoke to said he had my checking account info. Said I would get confirmation number but I didn't! I have had a lot of trouble paying by mail, I received my bill just three
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Billing
I’m having the same issue. I have a gateway xb8. To connect my mini splits I would like to separate and rename my wifi bands 2.4, 5 and 6.
Splitting WiFi bands
I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?
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Hello @user_unw6v9, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Change to 5 year $50 offer
Hi there, I am interested in getting the 5 year $50 internet offer. I understand that it is for new customers. I am willing to cancel my account and sign up again. Let me know if there are easier ways. I have been a long time customer. Thanks
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Hello Honey_Sun, and thank you for coming to our community to share your recent experience in attempting to get setup with that new Xfinity Mobile iPad! What you outlined is far from the experience we want you to have, and we'd love to help with any
iPad never came
I went into the store to see if I could purchase an iPad. the iPad was not in stock so they told me to order it with them and it will come by FedEx in two days. as I’m sitting at work I received a notification stating “ Customer refused package” in Austell, Ga. Mind you, I am located in Atlanta, Geo
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High jitter / Latency issues while playing FPS games online – Issue STILL Unresolved
Previous Thread Reference: https://forums.xfinity.com/conversations/your-home-network/high-jitter-latency-issues-while-playing-gps-games-online/6a4871dddae4694352d4de78?commentId=6a60159ae768fbe2863dc254&replyId=6a635f70b3ed1847a0fc706a Updating my previous comment regarding the recommended network
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Your Home Network
user_0zol03 - Thank you so much for taking the time to share your experience and for leaving such a thoughtful review. We truly appreciate your feedback, your loyalty, and your continued trust in Xfinity. Knowing that our team was able to make a posi
Xfinity Vs Att
AT&T Customer Service Review I have contacted nearly everyone listed on the Elliott Advocacy AT&T executive contact page, including the CEO, president, vice presidents, and other corporate representatives. I explained my situation in detail and provided screenshots and supporting documentation. Desp
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Terrible service
Terrible service 5605 Lakewood Towne Center Blvd SW Ste A, Lakewood, WA 98499. A few days ago, I switched from T-Mobile to Xfinity Mobile and ordered new phones. I came to the Xfinity store because the SIM/eSIM on my old phone was no longer working, and I was also unable to properly install or activ
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Customer Service
user_l2xygo My team can look into your damage complaint concerns as we will want to check these tickets as well. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "
Xfinity Caused Property Damage With No Accountability
@Xfinity This is absolutely unacceptable. After nearly TWO YEARS of trying to get an exposed cable buried because my children and neighbors were tripping over it, Xfinity finally buried it — and destroyed our front lawn and landscaping in the process. For the past 3–4 weeks, I have called repeatedly
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New XB10 modem: not getting symmetrical 1GB up/down speed
I received an email about new symmetrical 1GB up/down speeds available in my neighborhood. Received a new XB10 modem. The download speed is OK, but upload is capped at 400-500mbps max. Not sure if my modem needs to be reprovisioned, my plan isn't set up correctly in the system or if my house isn't r
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Your Home Network
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
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Need account help
My bill almost doubled month over month and had an add-on I don't recall authorizing. Need help.
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