Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (436.9K)
@rshustitzky Yes, I did try to migrate it in the beginning but I have been accessing my email other way through Xfinity. I just hope I will not have a problem in the future. I did bookmark in as you suggested. Thank you If you have any more proble
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
Question
Thanks for reaching out and for the laugh about the franchise fees @sbhan4! I know I personally like to keep up on my local weather and can see how valuable Weather on the Eights is. There isn’t a confirmed issue/ticket open for this right now,
No local on the 8 weather channel
No local weather (local on the eights) on the Weather channel for the last week.
Question
you did not find a solution. I posted one.
audio sync with streaming video
All posts I have seen do not fix my sync delay which is variable depending on the streaming channel. If you have this specific problem try this if you have LG TV. There is an advanced setting of "match screen and sound". Set this to bypass. There may be other TVs with a similar setting. Thanks Xfini
Question
Thank you for your feedback, user_giietl. What was the resolution given to your tickets? If you believe you meet all of these conditions and your phone is still locked, or are still seeking a resolution to your tickets, please use the Xfinity Assista
Xfiniti support
I spoke with an agent twice a week ago and about seven months ago who said he unlocked my phone and that it would take two hours to show is unlocked. 48+ hours later it is still locked.
Question
user_rg03m5 Is this happening on certain channels/shows by any chance or just random?
XRE-03121/03062
Constant issue of codes XRE-03121/03062. This has been going on for 3 weeks (actually longer). Tired of the app telling me to unplug my box and check my cables in a constant loop. Sometimes it fixes it, sometimes it doesn’t, but I guarantee I’ll have the same issue again tomorrow. XFINITY I’m tired
Question
Sports fees etc
The main problem is that we have to help pay for these rich sports players salaries. Fees alone are about $50 / months and causes the bill to go up every year. I am really sick of this especially since I don't watch sports
Question
•
Billing
Thanks again for reaching out to us @user_3d6c46! I’m really glad we were able to get everything sorted out after we reached out to our Xfinity Mobile experts. Have a great rest of your night!
Billing issue
Hello Team, I'm not sure why I'm being charged when I was promised a one-year free mobile line. Additionally, I cannot find this bill in my Xfinity account.I have contacted Xfinity multiple times via chat and phone, and every time, agents have confirmed that I will not be charged and that my money w
Question
Good evening @user_sh8i94, and thank you for reaching out on our Forums with your X1 Sports App feedback, we appreciate it as we are always looking for ways to improve our customer experience. We are happy to forward the feedback and encourage you to
X1 Sports App Disappointment
Every month for the last 6 or so you stop updating little by little. Now you don't even have the college basketball team rankings next to there name anymore. Just seems like the app is kind pointless. Used to have good updated stats, rankings, literally every minute of not faster. Now most categorie
Question
@XfinityThomasA same answer everyone take it as a copy and paste which is ridiculous as the phone is fully paid off more than year and still locked, and all requirements are met as they created two tickets and couldn’t solve it
Xfiniti support
I spoke with an agent twice a week ago and about seven months ago who said he unlocked my phone and that it would take two hours to show is unlocked. 48+ hours later it is still locked.
Question
Hi there, @user_80ufpa! Thanks for taking the time out of your day to reach out about the DVR recordings in the Xfinity Stream app. I understand that is frustrating to not have your content when you have time to enjoy it. We have been assisting some
DVR shows not showing up
I pay to much [Edited: "Profanity"]. Money to not be able to watch shows that I have recorded during the day while I’m out! This crazy to me but you guys don’t have a problem with taking my money but can’t fix the [Edited: "Profanity"] problem that’s been going on for 2 days now!!!
Question
Hi there, @user_f973ac. We are glad to further help and want all of your channels working great. I apologize that you have been getting interrupted while watching NBC. I do not see any known issue with NBC at this time. Are you noticing this on the H
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
Question
Good evening @user_t4eq3u, and thank you for reaching out on our community forums with your TV service issues, we appreciate it. Our team is happy to help troubleshoot. Are you experiencing any error messages or codes on your screen? Have you tried p
TV service
The living room reception makes clicking noise and drops the voice at the same time, but the pitcher stays playing, but now everything drops intermittent.
Question
@user_4g8kq5 It's extremely hit and miss. When I changed my plan, I confirmed the changes using the website link they sent me. After the next billing cycle, all my TV services were canceled. This prompted the TiVos to lose their video signal and Xfi
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
Thanks for getting us on the same page, @user_158k2m! I would like to check on your account from here. With all you have done, there should be an open ticket. Please send us a direct message with your full name and complete service address to “
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
@Fanofwilliams34 My team can help you further on our end with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click
Xfinity call guard - Receiving error (Your plan option does not include Xfinity Call Guard)
I recently changed my plans to the Premium Unlimited level for two of my three lines. I downloaded the app and when I try and go thru the setup process, I am receiving an error that states: Your plan option does not include Xfinity Call Guard. Xfinity Call Guard is only available for customers on se
Question
user_3a2b8c Thank you for stopping in for help with the RSN fees. I do not use my sports channels either, but the RSN fee is applied to most TV lineup options regardless of the use of the channels. With our older plans, the RSN fee was a separately b
XfinityAmandaB
commented
2 hours ago
to the conversation:
0
0
Sports fees etc
The main problem is that we have to help pay for these rich sports players salaries. Fees alone are about $50 / months and causes the bill to go up every year. I am really sick of this especially since I don't watch sports
Question