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lionkotj Good day! Just checking back in to see if you received the updated Xfinity Gateway.
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
Question
Hello I currently live in a Wi-Fi ready apartment with fiber, and I’m trying to use my own third-party router which is a tp link I currently have it set up in bridge mode with the XB7 But I am trying to bypass it and plug in directly to the ONU unit.
Need Help Provisioning ONT for my Own Router
Need Help Provisioning ONT for Customer-Owned Router Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the X
Question
Hello I currently live in a Wi-Fi ready apartment with fiber, and I’m trying to use my own third-party router which is a tp link I currently have it set up in bridge mode with the XB7 But I am trying to bypass it and plug in directly to the ONU unit.
Need Help Provisioning ONT for my Own Router
Need Help Provisioning ONT for Customer-Owned Router Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the X
Question
Xfinity gateway not connecting to PS5
I have restarted my modem twice and tried to connect to it on my ps5 countless times and keep getting an error about not being able to obtain an IP address. In the xfinity app it says my console is connected despite there being no connection. I am maybe 20 ft from the router.
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Your Home Network
@user_b2ukja Is this request for Xfinity Mobile or Xfinity Voice? Did you want to port the phone number to another provider or just remove that line/service?
Deleting a phone line
I am trying to remove one of my phone lines. This phone was switched to a different account but I am still being charged $30 for this line. Please let me know how to resolve this.
Question
@user_kbpndv Thanks for reaching out to us. We'll be happy to update your account to remove the Xfinity Xb7 modem so you can use your personally owned router in connection with the ONU device. To get started, just send me a direct message inc
Need Help Provisioning ONT for my Own Router
Need Help Provisioning ONT for Customer-Owned Router Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the X
Question
@user_mn8927 We can help! Can you please direct message me your first and last name along with your full service address, so we can assist you further.To do so, click on the chat icon located at the top right of this forum's page.Here are the de
Address Validation Ticket Needed for New Apartment & Forum Username Correction
Hello,I am trying to sign up for new residential home internet at my apartment. My neighbors in my building have active Xfinity service, but my exact apartment unit is completely missing from the online address dropdown menu. I need an official employee to help submit an Address Verification / Servi
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need Help Provisioning ONT for my Own Router
Need Help Provisioning ONT for Customer-Owned Router Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the X
Question
What do the modem's signal status values look like ? Try getting them here; http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers an
Severe Upstream Packet Loss Originating at Neighborhood Node (Hops 3/4) – Requesting Engineering Line Audit
Hello,I am experiencing severe, ongoing connection drops, latency spikes, and packet loss that are disrupting real-time applications like video calls, and live data streaming (baby monitors, security cameras) on my PC and wireless devices. This has been occurring consistently for several weeks. The
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Again an update that deleted a feature that was popular (favorite channels). Nobody wants to scroll through the complete channel list to find what’s playing on a wanted channel. As usual, Xfinity didn’t look at what customers like and prefer. If you’
Xfinity Stream update and favorites feature
My account received the new Xfinity Stream app update on November 9th, 2026. The Favorites feature has disappeared completely. My saved Favorites do NOT work on my iPad. Selecting All Channels opens a program rather than a channel filter. Signing out and back in did not help. Please escalate this to
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Pixel 11pro at Google Store Price Match 30 off
See the subject. No trades available. The Google store has a 30 percentage discount .
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Devices
I have the same complaint. On my iPad Pro I used to be able to see what I had scheduled to record in 2 different ways: 1) the “scheduled” function; and 2) the red dot showed on the channels listing. Now both are gone. I am unhappy!
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
Question
You can no longer see scheduled recordings or access and restore recently deleted recordings. Also they removed the storage percentage tags indicator. So many negatives on this new app design it is now almost useless for me.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
Hey @user_9u7rea , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity mobile trade in. I would be more than happy to offer my assistance looking int
upgraded phones with premium unlimited early upgrade and now being charged full price
On September 10 I chatted with an xfinity agent about trading in 2 Samsung A36 5G phones, using the early upgrade on my xfinity premium unlimited mobile plan. We discussed upgrading both phones to Samsung S26FE phones and mailing in the A36 phones. I mailed the phones in and assurance received them
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You can no longer see scheduled recordings or access and restore recently deleted recordings. And I agree that it must show percentage used. All three of these features I use daily. App developers please fix!!
New streaming app
I can’t find where the tv shows episodes are listed. I sometimes miss seeing one so I look there
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Address Validation Ticket Needed for New Apartment & Forum Username Correction
Hello,I am trying to sign up for new residential home internet at my apartment. My neighbors in my building have active Xfinity service, but my exact apartment unit is completely missing from the online address dropdown menu. I need an official employee to help submit an Address Verification / Servi
Question
Need Help Provisioning ONT for my Own Router
Need Help Provisioning ONT for Customer-Owned Router Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the X
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Customer Service
Negotiating a new plan that is now worse
I’m very frustrated and irritated and unhappy as a Diamond member that I cannot find a good affordable plan to downgrade to so that I can save money and still remain with Comcast. Also, I’m tired of being pressured to activate the mobile option. As a two person one tv home that doesn’t use much inte
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Plan
I agree with most posts here. My complaints so far (on my iPad Pro): - no more “favorites” function - no more “scheduled recordings” function - no more red dot on programs I’ve set to record on the listings page - the tv show detail no longer shows
alawyn
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not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question