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No. Nobody has contacted me after I sent the direct message about my payment arrangement
Issues with payment arrangement
I recently spoke with an agent regarding changes to my payment arrangement for my account. In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screensho
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Still waiting for Bucket Truck
2 days ago my internet suddenly went out. I called Xfinity and was advised that a technician would come out right away. Once the technician arrived after reviewing our issue he advised that he put in a request for a bucket truck to repair our line as water from a recent storm had caused an issue to
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Hello @user_qxzu1u, thank you for taking the time to leave a post. Sorry you’ve been dealing with ongoing internet issues since August, especially while continuing to be billed for service that hasn’t been working as expected. I completel
Charged internet when cable is bad
Cable for internet is bad. Started August 2nd and is still bad november 5th. Bad internet. Charged each month for internet.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Box retuns
My box came late, the new one. now I need to return the old box, but I got billed $15. Will this $15 and the $15 on the next bill be removed once I return the box
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
close my account
my channel and internet was disconnected today so i want t cancel my account
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user_upxq71, I am sorry to hear you've been having service issues. I would be happy to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “
Emergency Escalation Request: Total Service Outage
Hello, I am writing to request a formal escalation for a total service outage at my address. My services have been completely down since Wednesday, November 4th at 8:00 PM.The Xfinity Status Center page has been constantly pushing back and changing the estimated time of arrival (ETA) for a fix, and
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Good Morning, @user_bx5d6f! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure that all the equipment is correct on your account, and there is no hidden fees or anything asso
Old modem equipment I do not have
Last year I was at an Xfinity store and they noted it looked like I had several old Gateway modem/boxes that I would be charge for at some point. I believed we returned them all but made a search and there are no old prior devices just the one I have now. I've been in this house >20 years and know w
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The new app UI is bad. Last watched and favorite channel is gone. The UI for recordings is horrible, can no longer see which recordings have been watched. Comcast needs to do better
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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@Tabby101 Thanks for reaching out to us we do apologize for any inconvenience you're having with your e-mail through your third party e-mail application https://www.xfinity.com/support/articles/third-party-email-access Are you able to log into the
I cannot email myself or other email address on my account using outlook
I cannot email myself or other email address on my account using outlook
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
gift card offer help
I got an email saying I have an offer from Xfinity with a prepaid gift card, not sure if it's a scam: ctivate your Virtual Prepaid Mastercard Your card is ready. To activate it, simply register your card by entering your billing address. Activation is required to use your $200.00 card. Activate Card
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user_d664ff Are your services back working?
Issues with payment arrangement
I recently spoke with an agent regarding changes to my payment arrangement for my account. In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screensho
Question
Community Best Answer
Ok, problem solved, 5th time (factory reset) worked after 5 times I was able to log in and set up new password very frustrating, but at least it works now
XB7 Gateway admin login fails
XB7 Gateway can not log in on 10.0.0.1 after factory reset using admin/password on bottom of gateway get "Authentication failed - use password on bottom" message Have reset 3 times - same problem This all started because I couldn't login using previously accepted password Ethernet still works
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Emergency Escalation Request: Total Service Outage
Hello, I am writing to request a formal escalation for a total service outage at my address. My services have been completely down since Wednesday, November 4th at 8:00 PM.The Xfinity Status Center page has been constantly pushing back and changing the estimated time of arrival (ETA) for a fix, and
Question
Good morning @rylan, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the membership rewards, but you have come to the right place for
Cannot Access Membership Benifits
When I attempt to access my Xfinity Membership Benefits I get an error saying "Sorry, only primary account holders are eligible to redeem benefits". I am the only the person who uses this service and this is the only account associated with my Xfinity service, so I should be the primary account hold
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Old modem equipment I do not have
Last year I was at an Xfinity store and they noted it looked like I had several old Gateway modem/boxes that I would be charge for at some point. I believed we returned them all but made a search and there are no old prior devices just the one I have now. I've been in this house >20 years and know w
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Charged internet when cable is bad
Cable for internet is bad. Started August 2nd and is still bad november 5th. Bad internet. Charged each month for internet.
Question
Thanks for everything it works now
Issues with payment arrangement
I recently spoke with an agent regarding changes to my payment arrangement for my account. In the chat he guaranteed would not be shut off and my payment arrangement was changed to 11/17 for the balance. He stated that my services definitely would not be interrupted 3 times. I have all the screensho
Question
@user_2t96y0 Thank you, that is great feedback and I am glad your experience was so positive! I would love to send this praise along, however I will need just a bit more information: You can start by clicking the chat icon located in t
Details on a service appointment on 11/3/2026 to [Edit]
On chat I requested a link for a service call on 11/3/2026 at 8am (see above address,) I wanted to give a review for technician but I can’t find the link he gave me after he completed the job. Tried on previous chat but I was disconnected. * [Edit: Private information removed]
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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31 minutes ago
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Change Delayed Shipment Date
I need to change delayed shipment date from November 22, 2026 to November 20, 2026. My equipment has not shipped.
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