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Disconnecting service

Hi there! I’m having trouble disconnecting my Xfinity mobile service. I’ve tried disconnecting my account for the past three months in a row, but I keep getting messages saying I need to pay my bill. I’ve called the support team four times, and they’ve assured me that my account has been disconnecte

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Do ANY of the boxes allow rewind of live TV easily, regularly, and preferably for at least two channels at once?

I was recently forced to ‘upgrade’ from my Tivo because Xfinity doesn’t allow cable cards any more. They are renting a wireless box (all they had available) to me that does practically nothing.  I usually can't rewind live TV because there's no buffer/memory there!  I wake up in the morni

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@user_dsingh​ Hollenbeck and Danforth for me.

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escalating - very very unstable internet

Hello Support, I hope someone can help me here. I am in Sunnyvale, California and have been get reconnected again and again everyday. The worst part is evening hours 8 to 11 pm almost every day. I have had so many technicians come but they have not resolved this my issue. They make changes at my hom

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@XfinityJohnG​ Hi, thank you, I just sent the direct as your instructed.

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Amazon Gift Card

I opened the Account January, 2025, I have been using xfinity for 5 months, but I still didn't receive the $200 Amazon giftcard which was promised.

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@user_vu23lg​ Which area of Sunnyvale are you in? I am near Hollenbeck and Alberta.

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escalating - very very unstable internet

Hello Support, I hope someone can help me here. I am in Sunnyvale, California and have been get reconnected again and again everyday. The worst part is evening hours 8 to 11 pm almost every day. I have had so many technicians come but they have not resolved this my issue. They make changes at my hom

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internet account suddenly became inactive

today my xfinity internet account suddenly became inactive, even if I paid $50 it is still inactive and the internet does not work.

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Worst company ever

Almost fraudulently being charged for speeds i was promised but never received. FYI do not get plans over 1000mbps they cannot provide the speeds. However they will most certainly charge you for them.

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Afig12, I'd love to work with you a bit more and check for any current upgrade promotions you're eligible for. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat i

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Credit check issue

Unfortunately, I am going through the exact same issue. When I called and spoke to a representative, I had to speak to three different people and a supervisor in order to get an answer and still they could provide me nothing other than they cannot do a credit check on Demand. They stated there was n

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Hi there, user_vu23lg! I am sorry to hear that your service continues to work like that! I know that is tough to get through. We would be happy to look further into this. Please send us a direct message with your full name and complete service addres

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escalating - very very unstable internet

Hello Support, I hope someone can help me here. I am in Sunnyvale, California and have been get reconnected again and again everyday. The worst part is evening hours 8 to 11 pm almost every day. I have had so many technicians come but they have not resolved this my issue. They make changes at my hom

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Having the exact same issue in Sunnyvale. Internet drops for a few seconds to minutes, making any kind of video streaming and calls extremely frustrating. This happens every day from 6pm-10pm.

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escalating - very very unstable internet

Hello Support, I hope someone can help me here. I am in Sunnyvale, California and have been get reconnected again and again everyday. The worst part is evening hours 8 to 11 pm almost every day. I have had so many technicians come but they have not resolved this my issue. They make changes at my hom

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user_wfaxpe That is a great question, we would be more than happy to help look into the disabled email for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address as

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Email account closed without any notification

My comcast.net email account (which is not the one that is under my user profile here) that I use daily and have used for at least 15 years was closed without any notification to my phone via text or any email to my email account.

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Thank you for your feedback and for joining the Xfinity Forums community, user_vmkrbc. This is not the experience or feeling we want for anyone and we appreciate the opportunity to help in every way we can. Please send a direct chat message with your

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Trade In Promotional Credit - Manually apply EVERY month

I'm beyond frustrated and hoping someone here might have experienced something similar or have any advice. For the past three months, I've been in constant contact with Xfinity Customer Support regarding a promised $830 trade-in promotional credit that has never been applied to my account. Seriously

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Good evening, user_b9sz4o and thread! I come with great news this evening! Our engineering team has resolved the login issue with MAX. When you get a free moment can you check that and let me know if it is working for you now? 

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Xfinity Support concerning MAX add on

Wayching Max on my Xfinity Platinum account that I've had for 7 years and 4 months, it says I need to renew subscription and I am not subscribed even though I'm paying the monthly for 3 or 4 years through Xfinity. $342 a month is too much to have this happen. Please help

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The next question is will Xfinity reactive or re-open a closed email. I have the exact same issue - email that I use daily for many years was closed. When I called Customer Service then said they would not be able to reactivate my email.

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Email account closed without any notification

My comcast.net email account (which is not the one that is under my user profile here) that I use daily and have used for at least 15 years was closed without any notification to my phone via text or any email to my email account.

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I got this resolved over Reddit.

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Peacock Premium Reward Not Showing

I had Peacock Premium when we were subscribed to 1000gb internet. Now that I've downgraded to 800gb, we no longer have Peacock Premium. I am a Platinum Xfinity Rewards member and according to this site (https://www.xfinity.com/support/articles/peacock-premium-offers), I should be able to use the rew

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Unpause a device

Unpause a device on my account

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This is not the feeling we want, user_y5mj4d. Does this issue still occur, and if so, what channels are impacted?  

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Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products

Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with:  - This o

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Xfinity streaming app

Hello. I would like to watch local channels and Discovery and Hallmark using Xfinity streaming app. What is the cheapest way to do this?

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