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Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
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@Theosco Did you check out the "Traceroutes and ping tests" section in the link to make sure you were getting the correct information?
im having occasional 300 ms pings. is there anything i can do?
im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?
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I opened a line and I called back to do the port part and they did it but added 2 additional lines under the same imei and model number generated a bill times 3 mobile lines I tried to get them to remove and 2 months later when they were still on my
Re apply for mobile
I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of arc
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Hello @user_ddf68z, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We would suggest you get out a Comcast/Xfinity Technician to make sure it's being done correctly, as they are
Technical help re: splitter and second TV
If I attach a splitter between the cable modem and my living room TV , can I then run a cable from the splitter to my bedroom TV and expect it to function the same as the living room TV?
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Thanks for taking the time to post on our Xfinity Forums page, and thank you so much for your service. I'd like to do everything I can to assist in making sure your Military Diamond Membership is reflected on your account. Please send a direct messag
My Military Diamond Status still not applied- 2 years later
I've filled out the form three times now and still haven't had my account updated with the military diamond tier membership. I'm a 70% service connected disabled female Veteran. Any help would be greatly appreciated. I've exhausted all online and call means to rectify the issue.
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C:\Users\Theos>ping -t www.comcast.net Pinging e7010.dscg.akamaiedge.net [2600:1418:1000:697::1b62] with 32 bytes of data:Reply from 2600:1418:1000:697::1b62: time=19msReply from 2600:1418:1000:697::1b62: time=21msReply from 2600:1418:1000:697::1b
im having occasional 300 ms pings. is there anything i can do?
im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?
Question
My Military Diamond Status still not applied- 2 years later
I've filled out the form three times now and still haven't had my account updated with the military diamond tier membership. I'm a 70% service connected disabled female Veteran. Any help would be greatly appreciated. I've exhausted all online and call means to rectify the issue.
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Getting Started
user_vgsc8w Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo
High Uncorrectable Codewords and frequent internet drops
Previous tech supprt suggested I needed to update my customer owned modem to a new Xfinity provided option to fix frequent drop internet outs. But even after the install there is still multiple drop outs on wifi and wired devices through the day. There is no other devices or splinters in-between the
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Ongoing Service Issues with NO fix!!!
I am extremely frustrated with Comcast/Xfinty right now!!! I can’t get through one week without Internet and TV going out! Every time it goes out, I go through the same steps… unplug the router, wait 2 min then plug back in. Wait for solid white light on XB8 router. Then unplug all 3 TV boxes, wait
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Your Home Network
Hello @Theosco, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Check out Internet Troubleshooting Tips and let us know if that helps.
im having occasional 300 ms pings. is there anything i can do?
im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?
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im having occasional 300 ms pings. is there anything i can do?
im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?
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Accessibility
@user_3hgec7 Thanks for adding a post to the forum. Use the page here https://www.xfinity.com/yoursubscriptions to sign in and activate your subscriptions.
Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
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@Again What do you work for them or something. There was no warning about this, we may or not see credit for signing up for the package and many of us signed up specifically to have those two channels. We can complain if we want as customers,
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Must Turn Off Xfinity Cellular Data to Send Messages with Photos When At Home On Xfinity WiFi.
We have Xfinity Mobile for our Phones. We have Xfinity home Wifi for our internet. The wife says, "Allen, send me those 5 photos you took today." I open Messaging on my Samsung S25, attach the 5 photos, and send them to her phone. She's sitting on the other side of the room. After 10 minutes, she do
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Network
user_32lgdp, hello there and thanks for joining our forum. What error are you receiving?
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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I am having the same problem
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
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Customer Service
@user_exd6vy thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with your Xfinity Mobile concern. How long did you have the Xfinity Mobile service for?
Re apply for mobile
I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of arc
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Having the same issue as well. Severe packet loss every other game due to xfinity. Has anyone figured out a solution to this and has xfinity CS helped at all?
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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The web remote stopped working for me about a month ago. I do not see how to send a DM to you. Has anyone had success with a fix?
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Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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