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Another customer to post same issue. 30 years loyal. Try to lower bill and they suggest downloading the app and can’t since not available on google tv for my tcl tv. So stuck with boxes. Won’t give a discount despite 30 years and they apparently aren
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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We also are trying to get the app on google tv and can’t. Seems like their plan so you have to rent more boxes. Of course they won’t give any retention discount even with us being customers for 30 years
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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I am having the same problem. Can no longer fast forward a recorded xfinity program on my computer on the xfinity page.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Misleading promotion
I was prompted on my tv that I could upgrade to Netflix premium for $7.00. When I got the bill, it was an additional $18. That is misrepresentation.
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Xfinity Stream Website
In Chicago, TV show starts and stops.
I'm in Chicago, and I'm trying to watch the Amazing Race on Comcast channel 189 (CBS in HD). Unfortunately, the show keeps starting and stopping. This phenomenon seems to be happening only on channel 189. This phenomenon is not happening on channel 187 (ABC in HD) or on channel 188 (NBC in HD). What
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Channels and Programming
Yes, voice is Xfinity too. As nothing on my end was changed and this suddenly became an issue earlier this year, I can only conclude an update caused it, especially as the suggestions aren't solving it.
Certain text messages/phone numbers are not coming through
Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end
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Moved here.
Your order deserves a little more attention
Earlier today I tried to change to a cheaper plan with a 1yr deal, 300gbs, up from a lower amount. I'm now aware my current set up might not be able to handle the new plan. I am unable to switch back due to the mentioned title popping up anytime I try to goto manage my plan. My internet has not been
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Oyyyyy......
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Why is it that Xfinity is one of the largest companies, charge a fortune for service but for the third time internet is out? Got college student needing to be online for class, work to turn in and a test. All anyone is given is like $5.00 credit for the inconvenience. How about they contact the prof
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user_j9sy46 Hello, and thanks for providing such detailed information. It sounds like you've already done some excellent troubleshooting, including verifying that your account reflects the 300/100 Mbps tier, confirming the DOCSIS 3.1 OFDM and OFDMA c
CODA56 upload capped at ~40 Mbps on 300/100 plan — possible bootfile/provisioning issue
Hello, I recently replaced my old Netgear CM500 with a Hitron CODA56. My Plans shows 300 / 100 Mbps, Broadband Facts label also shows: Typical download 352 Mbps/ upload 117 Mbps. However, my actual speed is still approximately 340 Mbps down / 40 Mbps up, essentially the same upload speed I had on th
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@Lawndad We have received your DM, and will assist you over there moving forward.
Recurring "No Signal" on cold boot with Vizio 4K TV & Xfinity XG1v4 (HDMI Handshake)
Hi everyone, Looking for insight on a persistent "No Signal" issue occurring after the TV and cable box sit turned off or idle overnight. The Setup: TV: New Vizio 65" 4K Smart TV (Model VQM65C-1004) Cable Box: Xfinity X1 4K DVR (Arris XG1v4-A) Remote: XR15v2-UQ Cable: High-speed HDMI routed in-wall
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In the same boat. The app doesn’t work on my Roku, my phone or my iPad. I called and spent an hour on the phone with a customer service rep trying to resolve the issue with no success. He recommended a service tech come out. The service tech s
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Moved here.
My bill
I received a email saying my bill was past due i paid every month from. My checking and I am not behind
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BrotherHawk. Hi there! Thanks for reaching out. We'd be happy to help review your options. We understand you'd like to keep your current TV, Internet, and Security services while exploring whether there are any promotional offers available that could
Need to Renew Subscriptions
It's time to renew my current plans (TV, Internet and Security) with Xfinity. I attempted to do this process online. I'm not able to add my current Security plan. Looking for a Mod's assistance with the renewal of my current plans. With the renewal I would like to keep all current offerings, I am wi
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user_uyjdkj Thank you for reaching out for help with your location issues when using the Xfinity app. There are no currently known issues with the Stream app on any device, so we would have to look more into this with you. There are a few settings th
Fire Stick no longer support Stream? Error message
I’m having the current Fire TV location-services issue with Xfinity Stream. I have an Amazon Fire TV Stick 4K (1st Gen), Fire OS 6.7.1.1. The Xfinity Stream app worked on this same device/account/network previously, but suddenly began giving the “To play video, we’ll need to know where you are” erro
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Hi there, @user_j4vze6! Thanks for reaching out about Netflix. I understand wanting to continue with the ad-free Premium version. I like having no ads too! We are only able to make changes based on our current packages and promotions. Once you make a
Netflix plans
I was paying for Netflix standard with ads and at one point xfinity gave me an upgrade to standard, no ads at the same cost as standard. About 2 months ago, I received a notice on my TV that i could get premium for an additional $7. However, when the bill came I was actually being charged an additio
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@Again ok, just confirmed its turned on.
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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@Jg167 We appreciate your feedback.
I want to record only episodes of a series that are newer than X.
If the all series are repeated (i.e. it's not in production anymore) there is no way to just say (if there are 20 seasons) to just record S18-S20. The only choices are all or new and neither of those are remotely close to what is wanted.
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Thank you for meeting us here in our community about getting your free Xfinity Mobile line, @user_3adex9. Sorry to hear you're having trouble, but we're happy to assist. Please send us a Direct Message with your name and service address.
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Free xfinity plus for 1 year plan
I have xfinity wifi and on the app it says that I can get my first line free for a year. When I check out, it says that there's nothing due now, but my estimated next bill is ~$40. How do I get the free mobile select line?
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