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May have missed or deleted real email transition offer
There have been so many phishing emails spoofing your Yahoo conversion notice that I may have deleted the real one along with the tens of phishes. Can I be re-sent the notice if it was sent, or have an idea of when it will be sent?
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user_f3fstt Have you tried logging out and then signing back in to see if that helps? Also, the link provided has screenshots on how to send that Direct Message.
Peacock activation stuck
My account has a broken Peacock data token. You need to file a backend ticket to completely purge the legacy Peacock entitlement/promotion from my account profile and issue a fresh activation link.
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You did not mention in the private chat that she was out of office. I would like to work with whoever can get my issue resolved in a timely matter. When is she going to be back in the office?
Internet essentials service disruption and inconvenient
I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela
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There is no button or menu for DM
Peacock activation stuck
My account has a broken Peacock data token. You need to file a backend ticket to completely purge the legacy Peacock entitlement/promotion from my account profile and issue a fresh activation link.
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user_zrn13k Thank you for reaching out! Are you trying to watch the local TV channels over the air or through your Xfinity TV Box?
TV not on right channel
This has happened before where I don't know what I'm doing I'm switching my TV over to like a cable or something like that because I get the local TV channels like Channel 13 the news and all that kind of stuff on local channels and now it's consisting the local channel 13 is saying 653 Channel 13 w
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Maliki2 Thank you for the additional information! If your Xfinity Voice service is currently bundled with other Xfinity services such as Xfinity TV, Xfinity Internet, or Xfinity Home we will have to perform an account review to find new options for t
Cancel Phone service
Hello, I would like to cancel my phone service since I haven't used it more than 5 times in about 8 years. I can't remove it online eiher. How do we go about this?
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@user_4kxauw thanks for taking the time to post on our Xfinity Community Forums page. I recommend using the X1 System Refresh feature to see if that gets the purchase back. Let me know how that works.
Not able to watch rented movie. Only option is to "buy".
Rented a movie 7/18/26 for $5.99 intending to use the $1 promo. It shows up in my purchases but there is no watch button. The only button on it is to buy it.
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user_ydk1b8 Welcome to our community forum! My team can help with Xfinity accounts and services, but only our specialized NOW Support team can access NOW service accounts for customers. You can find helpful answers to Frequently Asked Questions here:
Denied access to change billing method
Says im a diamond member on now prepaid internet only.but wont allow me to change anything in account.like billing
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xfinity support
wont let me make payment to my over due account alexandra white 955 juniper dr willows ca 95988
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Denied access to change billing method
Says im a diamond member on now prepaid internet only.but wont allow me to change anything in account.like billing
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Customer Service
Hi there @user_bbbdic. You currently have a corporate escalation ticket open that is being actively worked. I mentioned to you earlier that they would be the point of contact and that there is not a way to contact the team, only the agent who is work
Internet essentials service disruption and inconvenient
I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela
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user_dkylcq Please clear cache and cookies in your browser settings and let me know if you run into the same situation.
Credit for Loss of Internet and TV Service
Getting an Xfinity human being is impossible! The worst customer service I have ever experienced!!!!! My internet and tv service was down for 3 days (including my busiest work day, Sunday) and now the website tells me I am ineligible for credit because it was weather related! If this isn't resolved
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Thanks for taking the time to reach out to our Xfinity Community Forum @user_je3c2y! I know how it is when you see your bill increase, I'll be more than happy to view your current offers. If you could send our team a direct message with your full na
Billing.
My internet bill went from $60 to $120/month after a promo expired. I'm comparing other providers in my area and would like to discuss options to lower my rate.
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This process is not working! Shen I type in "Xfinity support" I am told there is no known recipient
Credit for Loss of Internet and TV Service
Getting an Xfinity human being is impossible! The worst customer service I have ever experienced!!!!! My internet and tv service was down for 3 days (including my busiest work day, Sunday) and now the website tells me I am ineligible for credit because it was weather related! If this isn't resolved
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Pagar boleto
Boa noite eu preciso pagar minha conta , e não consigo on line e nem recebi o bill
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SCRA help
I’ve called in the past to cancel my Xfinity bill due to an overseas military move. The phone representative said they cancelled my service, but I still get a bill every month for internet I don’t use. Is there an email or another contact method I can use to invoke my SCRA rights? Any help is apprec
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Your Home Network
@XfinityMartyR Xfinity Voice. Thanks!
Cancel Phone service
Hello, I would like to cancel my phone service since I haven't used it more than 5 times in about 8 years. I can't remove it online eiher. How do we go about this?
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A corporate escalation ticket was filed and Edit (Employee PII) was supposed to contact me today but she never did. I returned her email on Saturday and she hasn't responded. She left a voicemail without a call back number. I just tried calling Inter
Internet essentials service disruption and inconvenient
I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela
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user_1aqagm, Thank you for reaching out and creating a new post. I understand you've had a tech out already, and you are set to have another visit soon. In between the visits, you've had some performance issues on your end. I see we swapped
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Poor technical support
I have been a Comcast/Xfinity customer at my address since 1994. I have both internet and cable TV services. Over two weeks ago my service became intermittent. After troubleshooting with both the Xfinity chat bot and the modem and router manufacturer’s tech support, I made an appointment for a techn
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