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Equipment update page not working
When attempting to trade in my old modem, the equipment update page produces the error: "Looks like something went wrong. Please reload the page and try again" Please let me know how I can update this device.
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Customer Service
Poor mobile coverage
I just signed up for Xfinity mobile today and the service at my home is very poor only 1 bar.. what can be done to fix this?
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Network
I have been facing the same case for a year(Dec 2024 TradeIn). Let's team up to formally file a complaint with the FCC if they are ignoring our countless calls.
Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b
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Streaming
My streaming goes in and out on live sports broadcasts only!
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Xfinity Stream Website
Request for Immediate Resolution of Trade-In Credit Not Applied
Hello, I am extremely frustrated and disappointed with Xfinity Mobile. I traded in two iPhone 14 Pro devices in brand-new condition and received official emails from Xfinity confirming $830 trade-in credits for each device, to be applied over 24 months. I still have these emails as proof (snapshot c
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Devices
user_dg5kyv Thank you so much for reaching out for help with your promotion details. That is also not a promotion I am familiar with, and I understand you reaching out. We have been offering a free Xfinity mobile line for new lines with some promotio
Xfinity Live Chat offering deals not honored by Comcast
Last year I talked with a live service agent on the website who told me I would be eligible for discounted pricing if I bundled 2 gigabit internet with an xfinity mobile plan. They told me the plan would have totaled out to ~$75($45 internet + $29-$30 xfinity mobile). Price breakdown: (($85 billing
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user_9nyivp The amount pulled from the card is pulled at the time the payment is scheduled.
Payment arrangement
When setting up a payment arrangement, due I need to have the amount available on my card? I know I will need it by the due date, but what about the day I set it up? I am worried it will be denied if I don’t have enough in the account.
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Some good reading here: https://forums.xfinity.com/conversations/x1/sound-cuts-out/6652698a1e56d61567f66d3c?page=1
CNBC sound drops
Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.
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https://forums.xfinity.com/conversations/x1/sound-cuts-out/6652698a1e56d61567f66d3c?page=1
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Xfinity Live Chat offering deals not honored by Comcast
Last year I talked with a live service agent on the website who told me I would be eligible for discounted pricing if I bundled 2 gigabit internet with an xfinity mobile plan. They told me the plan would have totaled out to ~$75($45 internet + $29-$30 xfinity mobile). Price breakdown: (($85 billing
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Billing
Formal complaint - DO NOT TRANSFER MOBILE TO XFINITY
Last week I transfer all 4 number from my household to XFINITY. 3 transferred quickly but min has not transferred yet (7 days without phone). I have filed a formal complaint with FCC to see I can solve this and will take other actions if XFINITY continue with the disrespect: 1) when on a chat agent
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Devices
Accepted Solution
Woo Hoo!!!!!............I just installed the sim card from my Flip 5 into the new RAZR 2025 Ultra I received from Amazon today and it's working, it's making phone calls and everything!! Either the RAZR 2025 Ultra now works with the Xfinity network or
RAZR 2025 Ultra or RAZR+ (Plus) 2025? Any planned support?
I'm ready to upgrade my Z-Flip 5 and it sure would be nice if yall would support the RAZR 2025 Ultra or even yet the RAZR+ Plus 2025 as I'm ready to move away from the Samsung ecosystem! And yes I know yall support the regular RAZR but its specs are worse than my Flip5's are!! So are there any plans
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Good evening user_smuhof thank you for reaching out through our Community Forums. We will be happy to assist you with this. Have you already deleted the Xfinity Stream app from your device, and attempted to re-download it?
access denied on android app-don't have permission on this server
I lost all my live streaming channels on the Firestick app yesterday and now today the app on phone says access denied. The app on the TV works fine and the guide shows me the free channels, but not the 125 live ones I pay for. Any ideas?
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Thanks for reaching out over our community forums, user_qykj53! I'm sorry that your speeds seem to have taken a nosedive. As an avid gamer, I'd be unhappy with speeds too! I appreciate that you've already attempted troubleshooting the issue. As it se
Consistently slow download speed
Recently, my download speed has averaged between 1.2 and 4.1 Mbps. I have restarted all devices (modem, router, desktop), reset my network, verified with a separate laptop, and followed the AI chatbot's troubleshooting. Nothing has helped. Please, assist.
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Payment arrangement
When setting up a payment arrangement, due I need to have the amount available on my card? I know I will need it by the due date, but what about the day I set it up? I am worried it will be denied if I don’t have enough in the account.
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Billing
Netflix not loading on first launch.
Recently, when launching a Netflix program from the X1 Guide the show will not load when first launched. You just have a spinning red circle. When you hit exit and then launch the same program again it works. I already reset Netflix from help and cleared the app storage from settings. Using the Netf
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X1
Hey there user_ldiwdh 👋 Thank for looking to our community for support! If you're setting up a new Xfinity modem, the easiest way to get it done is by completing its activation through the Xfinity app after signing in. Have you already completed the
New equipment
Tried to install it. It didn’t work. I placed back the old one but now I don’t have a landline
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@bpintard I have never seen that logo on any email from Xfinity, either through Outlook or webmail. I get constant spam mail messages from xfinity and comcast. This whole process is too complicated. I don't have a clue as to how to reconfigu
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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colonelscotty thank you so much for letting us know about your connection issues. We appreciate your taking the initiative in trying to reach out to the correct team. This would actually fall to the local technician to refer the issue to our maintena
XfinityAmandaB
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How to submit a ticket with the local NOC.
Anybody know how to actually submit a ticket with your area's local network engineers? Myself and several of my neighbors who also use Xfinity have our service become completely unusable at peak times, usually between 6PM-10PM. It's not reduced bandwidth that's the main issue, it's sustained packet
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