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@XfinityAbby We have had it for many years, I'm not sure how long.
X1 Stuck at Blank Screen
At least once a day my X1 will be stuck on bank screen. The only way to fix it is to power cycle it. I think I need it replaced.
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Good afternoon user_b9py8d. Here is some additional information on this program: How to apply Go to xfinity.com/califeline. Sign in with your Xfinity username and password. For sign-in help, see Ways to sign in to your Xfinity account.
california LifeLine program
how do I apply for the california LifeLine program for my land line?
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Leaving Xfinity and moving to 5G - for how long?
Things have gotten too expensive for the speed we're getting. In the event we decide to return at a later date, what's the minimum period someone needs to not be an Xfinity customer to qualify as new business to the company and take advantage of a 5 year rate locked introductory plan? It honestly fe
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Getting Started
Streaming error
I was watching live tv... all of a sudden it stopped and I get error tvapp-00116 How do I get the game back on?
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Xfinity Stream Website
Okay. We can check back in with you. How soon do you think you might go?
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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Yes I do thank you. I would go to Salisbury md
Stolen router
I was away at my father's and my roommate stole my router how would I get a replacement.
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Chat Agent Lied
Called to get specs on purchasing a modem from an independent company for our internet plan. Was told be the chat agent that we could get an X1 modem for free, no charge and no monthly rental fee. Santosh, the agent, told us that we could pick up the modem at any Xfinity store. Went to the store and
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Customer Service
@user_a82f8r thanks for taking the time to join the conversation, I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Mess
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_9zovgo I understand the frustration that’s a lot to go through. Your gateway can work with a mesh system, but it needs to be set up correctly. To use your mesh, the gateway has to be in Bridge Mode, which turns off its WiFi so your mesh
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st
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@user_px15pq Thank you for getting back to us. Totally get how frustrating that is especially mid‑meeting drops.Your signal levels look good, so this is likely intermittent line/noise outside your home. The timing and construction can also have
Daily T4 timeouts, what can I do?
I've worked from home for a year now and xfinity has been very stable up until about a month ago for me. Now at least once a day I'm experiencing a complete loss of connection for multiple minutes. I'm reading the sequence of events in my SB6190 modem's log indicates the modem is losing downstream D
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Good afternoon DF68. I would be happy to look into this further. Are you using the Xfinity Voicemail feature? Or just relying on an answering machine built into the phone?
Panasonic handheld phone displays "new voice mail" constantly.
this message will not go away even with all voice mails deleted.
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Transfer pin
Need transfer pin xxxxxxxxxxxxxxxx. Xxxccxcccxvvchc b kllgdcb
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Sign-In and Account Management
Hello @user_dmytzg thank you for reaching out on our community forum! Our Xfinity gateway is included in our newer plans at no extra charge. Do you have an older plan? Or were you referring to the X1 cable box?
XfinityAbby
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Chat Agent Lied
Called to get specs on purchasing a modem from an independent company for our internet plan. Was told be the chat agent that we could get an X1 modem for free, no charge and no monthly rental fee. Santosh, the agent, told us that we could pick up the modem at any Xfinity store. Went to the store and
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