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This is unacceptable
Just saying the problem has been resolved is not acceptable. Personally, I missed live basketball games that I can never see again. Xfinity should do better. The almost $250 I pay a month does not grow on trees and I expect you to keep your contract with me. I am disgusted by your actions is an unde
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Channels and Programming
Hello there, just want to follow up as promised. Were you able to check your login for your Peacock concerns?
xfinity premium - peacock premium
Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I
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Transfer Device Care
Im a senior who tears up processes on mobile devices! Thank you MOHAMMADMAAN FOR FIXING MT DEVICE IN ONE HOUR - after I ran to two stores for two days! I will never forget your help!!
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Customer Service
Your mobile business is exhausting and not worth the trouble dealing with your services. Instead of my full refund for the lines I don't use, I was given a partial refund for three phone cables. You still owe me $23.50. What is going on with your rep
Worse customer service in my life.
First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n
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I literally told you what happened. And they were supposed to refund me for the lines I don't use, but I was shorted $23.50 as the refund wasn't for the lines I don't use which were charged, but they refunded me 2 phone cables not adding up to the am
Worse customer service in my life.
First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n
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Can you help me with streaming app?
I am getting error message TVAPP-00251 when I try to stream. I was able to stream on Monday but not yesterday or today. Problems with both DVD streaming and live TV streaming.
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Xfinity Stream Website
Thank you, what Xfinity modem do you currently have? If you are not sure, check here: https://www.xfinity.com/support/articles/broadband-gateways-userguides
Not Able to Manage Modem from Xfinity App
After needing to change some settings on my modem recently, I realized I cannot access the admin console on my modem. I also cannot access the site http://10.0.0.1 I also cannot edit any settings from the app. If I click on "Advanced Security" on the Overview page, it takes me to a blank screen. I n
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Accepted Solution
user_fxm01n, Hello there and thank you so much for reaching out. I completely understand your concerns and honestly I've seen that happen so many times with customers over my years. I do want to apologize about your experience and do know that it can
Being charged for stolen router
When I first signed up for Xfinity, I had them send one of their rental modems to my apartment. The modem was delivered but was unfortunately stolen off my front porch while I was at work. I called and explained the situation and they sent another modem. My issue is, I’m still being charged for the
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@user_Maryland That is good news to hear. My team appreciates you reaching out, and allowing us to help. Do you have any other concerns at this time?
Xfinity Membership Nascar All Star Races Tickets Code
I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .
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Good evening, @user_9c9s5d. Thank you for taking the time out of your day to reach out about the promotional flyer you got in the mail. We are always glad to assist you with any promotion we have available to add to your account. It sounds like the a
mobile live agents
Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st
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@ccook0322 Sounds like a plan. We'll follow up here and check in to make sure the line is removed. If you have any questions or concerns on our own service while we wait, let us know. We'll be happy to help. Thanks for being patient while we see it r
Comcast left a cable above ground in my yard for my neighbors cable
Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast &
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mobile live agents
Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st
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Plan
Look here XfinityNatalie please don't come to me with your sympathy and thanking me for your understanding because I truly don't understand. It is highly frustrating for a long term customer like me. Xfinity and ESPN need to get on their p's and q's
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Accepted Solution
Being charged for stolen router
When I first signed up for Xfinity, I had them send one of their rental modems to my apartment. The modem was delivered but was unfortunately stolen off my front porch while I was at work. I called and explained the situation and they sent another modem. My issue is, I’m still being charged for the
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Billing
They re-added the offer today & this time the code showed up & I was able to "buy" the tickets.
Xfinity Membership Nascar All Star Races Tickets Code
I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .
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They re-added the offer today & this time the code showed up & I was able to "buy" the tickets
Xfinity Membership Nascar All Star Races Tickets Code
I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .
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Cancel my Service I Want a Refund
I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even
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Your Home Network
I can't access my modem settings
I previously used the IP address 10.10.1.1 to set the modem to bridge mode. Now I get a message to use the app. So I did so, but when I go to the WIFI tab as everyone says there is no view WIFI equipment. I need to check if an update has taken it out of bridge mode because of a double NAT indication
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Your Home Network
@XfinityEva yes I've tried uninstalling and reinstalling. Yes I'm still having issues with the settings.
Not Able to Manage Modem from Xfinity App
After needing to change some settings on my modem recently, I realized I cannot access the admin console on my modem. I also cannot access the site http://10.0.0.1 I also cannot edit any settings from the app. If I click on "Advanced Security" on the Overview page, it takes me to a blank screen. I n
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I have lost all of my old comcast emails. They say that they converted over to yahoo, but my Gmail emails converted over and not my comcast. I need my comcast emails more than my Gmail. Xfinity, you really got this one wrong. You should have l
user_s6buri
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Yahoo Migration-Archive Emails and Comcast Password Question
I accepted the migration yesterday, was prompted by yahoo to select a new password, and the yahoo email worked immediately to send and receive on my apple mail, so that part went fine. what did not migrate over were my archived Comcast emails, many of which are very important so I don’t want to do a
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