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Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do
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Customer Service
@Officerchase If you send a DM without a Xfinity employees consent, then we will issue that warning message per our guidelines. Since I gave you the green light to do so, then you can send us a DM.
member benefit issues
Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago
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Chat transcript
I had a chat today about my account. Before I ended chat Iit allowed me to chose "download", after nothing came up, or is it sent to me? How can I get this?
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Customer Service
bbdude Thank you so much for stopping in for help with your 4K dvr replacement, having issues. I have not run into this issue before, but it does not sound like an issue with the box necessarily. The DVR content is synced to the device, and connectio
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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What message am I supposed to send now?
member benefit issues
Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago
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@Officerchase I appreciate you checking on your end, and my team can further look into this. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Cl
member benefit issues
Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago
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Received Xi-6T box to replace old cable box
Does the Xi-6T box have DVR capabilities to record multiple shows at once?
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X1
Thanks for reaching out @user_szmbdw! I can understand how annoying and concerning it would be to hear the modem beep every minute, especially when the internet itself is still working. This sounds like it may be related to a backup battery alert, no
My wifi router is beeping twice every minute
I have checked the wires and reset the router, but it keeps beeping at me.
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No sir, I am not. I am seeing the same offers. And I've done my own testing, different times, to see when exactly it'll refresh or what triggers it to finally refresh. Today it wasn't until 1400 that I saw that limited time ones were gone. Has this b
member benefit issues
Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago
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@user_ie4f0qHello! We have been trying to reach you in our direct messages and the damage team has been reaching out this week but have not heard from you. Can you meet us back in our direct message thread at your convenience?
**Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line**
Subject: Property Damage Claim - Xfinity Contractor Cut and Destroyed Underground Electrical Service Line Hello Xfinity Support, I need assistance opening a formal property damage reimbursement claim. An Xfinity/Comcast cable installation or buried line crew cut into and destroyed my underground ele
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@Officerchase Are you seeing an error code or message when this happens by any chance?
member benefit issues
Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago
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I have sent direct messages and you are no longer continuing our chat. Please help. Someone please help.
Account issue
I have been trying to get help for my Xfinity NOW services for a month now. I am able to log in with the credentials I set for my account, but every time I advance past that step, I am hit with the same message: "Something unexpected happened. If the problem persists, please check back again later."
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I am having this same issue. Is there any solution to make the modem stop beeping? Why is the modem beeping?
My wifi router is beeping twice every minute
I have checked the wires and reset the router, but it keeps beeping at me.
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member benefit issues
Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago
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Sign-In and Account Management
You do realize this was added without consent, address that part.
NOW TV added without consent
I have been using Xfinity internet plan, and I have suddenly been charged $20 more which states "NOW TV" service, which I have never heard of. Please remove this from my plan immediately.
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Thanks for reaching out @user_vtfyp4! I can completely understand how frustrating this must be, especially when you’re trying to move your number and feel like you’re being blocked from doing so. To clarify, you can still request your tra
Refusal to give me port out pin
I was just refused my port out pin from Xfinity mobile due to an outstanding balance which I have been told is not legal? Is this true and may I please receive my port pen ASAP?
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Green screen
I am streaming on my Android phone and the screen is green there is audio but no video
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X1
Thank you very much! I have started a direct message.
Account issue
I have been trying to get help for my Xfinity NOW services for a month now. I am able to log in with the credentials I set for my account, but every time I advance past that step, I am hit with the same message: "Something unexpected happened. If the problem persists, please check back again later."
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user_pg64ys Thank you for reaching out for help with your recent chat. Your chat is stored in the conversation history. The download options would work with an additional app if using a mobile device like Adobe to store and save your conversation on
XfinityAmandaB
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Chat transcript
I had a chat today about my account. Before I ended chat Iit allowed me to chose "download", after nothing came up, or is it sent to me? How can I get this?
Question