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Hey @user_4toznb, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review any available and eligible plans listed on the account. Please send a direct message by clicking the chat icon in the u
Extending promotional rates?
My promotional rate for 800 Mbps Internet recently expired, increasing my bill from $70/month to $89/month. I’m reviewing my options and would prefer to stay with Xfinity if there’s a competitive existing-customer offer available. I currently see 1 Gig for $85/month in my account, but I’m hoping to
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I'm not about to get into another chat session with you liars. I've spent over 40 hours in many months. I'm leaving your horrible company and discouraging everyone I know to do the same or to avoid ever signing up with you.
NO ONE WILL HELP AFTER MONTHS
EVERYTHING TYPED HERE CAN BE PROVEN BY CHAT TRANSCRIPTS. To the Executive Leadership Team at Comcast / Xfinity: I am writing to formally escalate a serious and ongoing customer service failure within Xfinity Mobile that has resulted in complete loss of mobile service, countless wasted hours, and a t
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@XfinityVictor I've done everything asked of me and you STILL can't get into my account.
NO ONE WILL HELP AFTER MONTHS
EVERYTHING TYPED HERE CAN BE PROVEN BY CHAT TRANSCRIPTS. To the Executive Leadership Team at Comcast / Xfinity: I am writing to formally escalate a serious and ongoing customer service failure within Xfinity Mobile that has resulted in complete loss of mobile service, countless wasted hours, and a t
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@user_nz7l3w That's great to hear. We'll check back in a few days to see how things are looking.
transfer AT&T landline number to an already existing Xfinity home line.
We already have an Xfinity home voice line. We would like to transfer our current AT&T landline number to that existing home voice line. Is this possible?
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Thanks for posting on our community forums, user_tkpglz. I completely understand how frustrating this is, especially since you were actively trying to redeem limited-time benefits and the Membership Benefits page wasn’t working on either the Xf
Membership Benefits Error Message All Day
All day today I was having trouble with the Xfinity Membership Benefits page to redeem the new benefits. I was getting an error message when clicking redeem that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This was happening on
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@cleake22 Thank you. We did receive your message, and we did reply quite some time ago. I would check your messages if you did not receive that alert. We are waiting for your reply currently.
Unresolved billing issue caused by Xfinity Mobile sales setting two new phone lines up to earn a promo without telling me
I have an unresolved Xfinity Mobile billing dispute that has been ongoing for several months. I've contacted customer service numerous times, and during my last conversation, I was informed that my case was being escalated to leadership. Unfortunately, nobody from the escalation or leadership team h
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Extending promotional rates?
My promotional rate for 800 Mbps Internet recently expired, increasing my bill from $70/month to $89/month. I’m reviewing my options and would prefer to stay with Xfinity if there’s a competitive existing-customer offer available. I currently see 1 Gig for $85/month in my account, but I’m hoping to
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Billing
Thank You. I did call via the phone support today, and the transfer is in progress. Thank You for your help.
transfer AT&T landline number to an already existing Xfinity home line.
We already have an Xfinity home voice line. We would like to transfer our current AT&T landline number to that existing home voice line. Is this possible?
Question
@user_ocjjzg Thanks for letting us know. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the de
Fraud business and covering with hidden fees!
Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"] I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorize
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Thanks for that information! I would like to get a ticket submitted for this issue. Can you please send us a direct message with your full name and your full address? How to Send Us a Direct Message:Click “Sign In” if necessary.Click th
Setting series recordings on Live TV shows
This is new as far as I know. For example, I want to record the Pat Mcafee show on ESPN at 12-2 EST for the series ie every day at that time. The show stopped recording everyday as usual. All of a sudden the show is labeled as “Live” instead of “New” or “Repeat”. I can’t give a date when this happen
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I have DM'd you as recommended. I will wait to hear back.
Unresolved billing issue caused by Xfinity Mobile sales setting two new phone lines up to earn a promo without telling me
I have an unresolved Xfinity Mobile billing dispute that has been ongoing for several months. I've contacted customer service numerous times, and during my last conversation, I was informed that my case was being escalated to leadership. Unfortunately, nobody from the escalation or leadership team h
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Now it says Needs Attention again!
pro wifi extender "needs attention"
I recently received a new XB8 Gateway and the associated Pro WiFi Extender. The gateway activated without issue and is working fine, but the extender "needs attention." I have tried activating it in various locations and have gone through all of the recommended troubleshooting steps, but it doesn't
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These Extenders just don’t work, period!
pro wifi extender "needs attention"
I recently received a new XB8 Gateway and the associated Pro WiFi Extender. The gateway activated without issue and is working fine, but the extender "needs attention." I have tried activating it in various locations and have gone through all of the recommended troubleshooting steps, but it doesn't
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Same thing is happening to me. Xfinity tech came out because previous Extender kept defaulting to cellular. Sent me a new Extender, and I’vetried to activate it about 5 times now. Kept getting Needs Attention error. Reset it, now i
pro wifi extender "needs attention"
I recently received a new XB8 Gateway and the associated Pro WiFi Extender. The gateway activated without issue and is working fine, but the extender "needs attention." I have tried activating it in various locations and have gone through all of the recommended troubleshooting steps, but it doesn't
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Yes, it shows, but it doesn’t work or show the 3 red circle in the guide showing a series recording was set in the guide grid.
Setting series recordings on Live TV shows
This is new as far as I know. For example, I want to record the Pat Mcafee show on ESPN at 12-2 EST for the series ie every day at that time. The show stopped recording everyday as usual. All of a sudden the show is labeled as “Live” instead of “New” or “Repeat”. I can’t give a date when this happen
Question
Same thing is happening to me.
pro wifi extender "needs attention"
I recently received a new XB8 Gateway and the associated Pro WiFi Extender. The gateway activated without issue and is working fine, but the extender "needs attention." I have tried activating it in various locations and have gone through all of the recommended troubleshooting steps, but it doesn't
Question
Additional WiFi Router
I have a gateway WiFi in my house that provides great WiFi, but just recently built a detached garage that the WiFi does not reach to. It needs a good WiFi connection for security cameras therefore, was wondering if adding an additional router in the garage would be beneficial for a better connectio
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Your Home Network
I have been having problems with my Bryant Smart Home app going offline and then being unable to use the app to monitor and control my Bryant thermostat remotely. Your explanation to turn off the 5 GHz frequency did the trick (I also turned off the 6
How to use a 2.4ghz-only device without splitting the network?
I know I can split my Wi-Fi network to allow both 2.4 and 5.0 devices to be connected. It seems that this is required for 2.4ghz-only IoT devices. But when I do that, devices, e.g., printers, that operate on the 2.4 channel cannot communicate with, e.g., phones and laptops cannot communicate with th
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Hello user_10003e! Thank you for coming to our community for help with your phones, and you're in the right place for help! Rest assured we'll do everything we need to get your lines working again. To start, can you tell us if the phone lines you're
XfinitySeth
commented
6 hours ago
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Awful
10 hrs on the phone. Phones not working. Unbelievable. I’ve never experienced anything like it. It’s terrible.
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