Xfinity Community Forum

The XG1v4 is not a new box. It's been around for many years and is in short supply these days. No new ones, just refurbs. Stores don't have them and it seems to be about 50-50 whether you'll actually get one when ordered through cu

BIslander

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5 hours ago

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Replacing Wifi TV Boxes with XG1v4 DVR Boxes

I've had 3 wifi tv boxes that have been a nightmare in keeping a stable and constant connection. I've been to the local store a couple of times and even replaced them...and I still have random problems with various error codes. To say that I'm very disappointed would be a huge understatement. Just t

Question

Good evening, @user_m4mtmm! I am sorry to hear the line has not been buried for such a long time. That is never something we want and are happy to further assist you with getting that completed. Please send us a direct message with your full name and

XfinityRay

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5 hours ago

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Bury WiFi cable line BACKYARD

I am extremely frustrated with the lack of action regarding the cable line running across my property. This line was installed over a year ago and was supposed to be buried shortly after installation. Since then, I have submitted numerous requests, made multiple calls, sent countless texts, and have

Question

I completely understand where you’re coming from @user_ikmsev. At this time, the Xfinity app requires Android 12.0 or higher to function properly. Unfortunately, we do not have the ability to modify or bypass these app requirements, and I sin

XfinityAlyssaA

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5 hours ago

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No longer compatible

Not compatible with android 11. Needs to be.

Question

Concern moved here for help.

EG

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5 hours ago

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O

Xfinity disconnected services weeks before move, can't reach human to assist

I scheduled my move and change of service address for the start of july. Xfinity disconnected my service overnight. I have not been able to reach a human being over the phone and did the virtual service will not (but also cannot) assist me. How do I get them to fix this?

Question

Concern moved here for help.

EG

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5 hours ago

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Xfinity Support

I did not authorize any service change to my Xfinity plan. My bill states: “Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan.” Please identify the exact service change, the date/time it was made, the user who authorized it, and provide the ema

Question

Concern moved here for help.

EG

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5 hours ago

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Bury WiFi cable line BACKYARD

I am extremely frustrated with the lack of action regarding the cable line running across my property. This line was installed over a year ago and was supposed to be buried shortly after installation. Since then, I have submitted numerous requests, made multiple calls, sent countless texts, and have

Question

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So what do we do. I have had my android Motorola g play phone for almost 5 years with no issues and now it tells me that the xfinity app is no long compatible and there is no updated app to replace it. I rarely use my phone and only for a few calls a

user_ikmsev

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6 hours ago

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No longer compatible

Not compatible with android 11. Needs to be.

Question

No. You have to have a coax cable comnection.

EG

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6 hours ago

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coax cable

Is it possible to get an internet box that doesn’t require the coax cable? No where in my home do i have the outlet to connect the coax cable.

Question

Hello @Iherrera98, Thank you so much for taking the time to share your experience with us and for making a post on the community forum. I truly appreciate you providing your experience, and I’m sorry for any inconvenience you may be dealing wit

XfinityChelseaB

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6 hours ago

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Trash company

Worst customer service been waiting on my incentive to pay out for over 8 months bill keeps going up constantly. Have to love having no service and slow service about every where i go. Been with the company forever and they are just terrible now was told my incentive was on the way haven’t received

Question

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coax cable

Is it possible to get an internet box that doesn’t require the coax cable? No where in my home do i have the outlet to connect the coax cable.

Question

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Your Home Network

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Trash company

Worst customer service been waiting on my incentive to pay out for over 8 months bill keeps going up constantly. Have to love having no service and slow service about every where i go. Been with the company forever and they are just terrible now was told my incentive was on the way haven’t received

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Customer Service

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user_265w65 We have tested the messaging option, and there does not seem to be an issue as we are actively getting messages from other posts. There are a few things you can check on your end. If you are using a mobile device, try looking at the

XfinityAmandaB

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6 hours ago

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Unresolved issue of multiple accounts and double charges - terrible customer service

I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred

Question

Hi there user_5rlgr8, and welcome to the community forum! You can find steps to activate your Peacock Premium subscription here:https://www.xfinity.com/support/articles/peacock-premium-offersPlease let us know if that helps

XfinitySean

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6 hours ago

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activation peacock

how do I activate peacock on my both accounts

Question

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activation peacock

how do I activate peacock on my both accounts

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Customer Service

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Bury WiFi cable line BACKYARD

I am extremely frustrated with the lack of action regarding the cable line running across my property. This line was installed over a year ago and was supposed to be buried shortly after installation. Since then, I have submitted numerous requests, made multiple calls, sent countless texts, and have

Question

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Customer Service

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Yes i am signed in. Pls address the issue

user_265w65

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7 hours ago

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Unresolved issue of multiple accounts and double charges - terrible customer service

I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred

Question

Thanks, @EG! @user_y08650 We're sorry to hear your pricing increased. We'll gladly review your account to see what promotional options are available to you. If we may, please send us a Direct Message with your full name and complete service address

XfinityLinda

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7 hours ago

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Cancel services

Due to their recent price increase I would like to cancel my services.

Question

Post moved here for help.

EG

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7 hours ago

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Cancel services

Due to their recent price increase I would like to cancel my services.

Question

user_whq56v I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Pleas

XfinityVictor

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7 hours ago

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I was charged five times making a ten dollar payment for wow , wifi hotspot

I ordered the $10 unlimited Wi-Fi through xfinity.Now they ran my card and was cool.I got my Wi-Fi well.I looked at my bank statement, and within 45 seconds of me, ordering that $one0, 4 more $one0 charges came from xfinity now Wi-Fi.Now they were all pending banks can't do anything until they're ,

Question

@user_265w65 We are here to assist, however we can only do so in direct message through this platform. We are not able to email you, Are you signed in to forums? We value your time and want to start working on this as quickly as possible

XfinityKam

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7 hours ago

to the conversation:

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Unresolved issue of multiple accounts and double charges - terrible customer service

I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred

Question