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Okay gotcha. I know firsthand how annoying it is to try and game with an inconsistent connection, so we'll do everything we can for sure. Can you share what you're currently using to game and if your connection is normally wireless or hard-wired?
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Thanks for letting us know, and we'd be happy to take a deeper look for you 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to &ldqu
peacock activation
"I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning."
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@XfinitySeth No they did not say there were any issues I used to be able to play games no issues now it seems like a issue with high ping which is terrible
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
Question
Avoid this internet “service” at all costs
Got an alert about an Internet outage. After a while got another text saying to restart my router. That didn’t work. So the useless AI had me “troubleshoot” by just restarting it again. Still didn’t work. So they want to send a technician. Next available appointment? A week. A week without internet.
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Your Home Network
No they are still not coming up on my tv
My caller ID does not display on my TV
The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do
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All of you customer service people are terrible. He has explained his issue and you all keep saying the same thing. The picture he posted is of the result from following your steps. The service tab add new devices doesn’t works you are a bunch of bra
Cannot Add or Activate a 2nd Pro Wifi Extender
I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect
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user_e1c958, nope, you made a new post. I did move it to be connected with your already open thread. Try these steps; they may be better to get you into private. Click "Sign In" if necessary Click the "Direct Message" icon in the upper right
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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Is this a private message? I don’t want to post my name and address unless you can confirm confidentiality Note: This comment was created from a merged conversation originally titled Streaming issues
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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@XfinityJeniece Yes, I've seen that and it doesn't help.
peacock activation
"I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning."
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3 days ago I sent TD Bank payment check on my account [Edited: Personal Information] buy my acount was suspended.
3 days ago I sent TD Bank payment check on my account [Edited: Personal Information] buy my account was suspended, nevertheless today asper the service suspension I did another payment with my Credit Card. I m warning you in order to get back my Td Bank check The Account is in the name of [Edited: P
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Customer Service
user_8f4yl5, ahh ok, we understand. Those emails were default at those ol' days. You can avoid using it. If you do not want to use your Comcast email, sign in using your phone number or Xfinity ID.
I want to delete a Xfinity email address
I want to delete a Xfinity email address [Edited: "Personal Information"]
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To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" t
Xfinity Rewards unavailable
I cannot access Xfinify Member Benefits (formerly Xfinity Rewards). It says "This account isn’t eligible Only primary account holders are eligible to redeem benefits" Im the primary acct holder and must be eligible according to CS who couldnt figure out how to fix the glitch.
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Just for a little more clarification: My equipment and services as a so-called Xfinity "diamond" member for nearly two decades meets all requirements you outline above. I did install the app successfully several times on my LG TV, and I did sign in
Xfinity Stream app is designed not to work on my brand new LG smart TV
Perhaps this will be useful for others who try to use the Xfinity Stream app. It turns out the app does not work on most TV installations. Xfinity Stream fails to work on my brand new LG TV. I installed the app, signed in, and it returned the error message "This package is not yet available on this
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I apologize if you are asking our handle for contact or our name, you would select "Xfinity Support" as the name, not your own or any one of our @Xfinity names.
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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This case has been completed. Thank you to the CSA team for getting this sorted and the team here for their assistance as well.
Xfinity Cannot Catch Fraud Nor Show They Are Working On It
Customer beware if you ever have the fraud department not catch someone using your social security number. We have been with Xfinity for the past 10 years using the same email, name, and phone number, but somehow Xfinity allowed someone to open a fraudulent account with them using a different email,
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user_umzpz8, hello there and thanks for reaching out. We completely understand your concern. Just to confirm, it seems like you're stating that you've sent off a check that has not been delivered causing your account to become suspspended. Then you p
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3 days ago I sent TD Bank payment check on my account [Edited: Personal Information] buy my acount was suspended.
3 days ago I sent TD Bank payment check on my account [Edited: Personal Information] buy my account was suspended, nevertheless today asper the service suspension I did another payment with my Credit Card. I m warning you in order to get back my Td Bank check The Account is in the name of [Edited: P
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