Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (544.2K)
Nintendo_boy96 Have you tried uninstalling and reinstalling the application from the TV?
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
Question
Cancel my hbomax
I am unable to stream hbomax on xfinity as it is not activated and keeps looping me to pay again this has been going on all day.
Question
•
Xfinity Stream Website
peacock
I want to accept my diamond perk for free peacock but my account tells me i am ineligible for redeeming rewards. please help.
Question
•
Non-X1 Service
Formal complaint about employee conduct at Xfinity Store in Washington, DC
Hello Xfinity Support, I would like to file a formal employee conduct complaint regarding my visit to the Xfinity Store at 715 7th St NW, Washington, DC, on October 28, 2026, at approximately 4:55 PM. During my visit, I experienced repeated unwanted sales pressure, dismissive comments, and an unwill
Question
•
Customer Service
What does direct messaging icon look like
DVR and NBA League Pass
Dear Xfinity Advanced Technical Support, I am requesting technical assistance and escalation of an ongoing issue involving my Xfinity X1 DVR and NBA League Pass subscription. Account and Equipment Information Service: Xfinity Cable Television and Internet Subscription: NBA League Pass through Xfinit
Question
cwehaar I am sorry that at this time that function might not be available on multiview. We appreciatte your feedback as we work to improve our services and features. Is there anything else service related we can assist you with?
Disappointed
Can’t believe multiview not available on Saturday night with World Series and good college football games on tonight! It worked this afternoon, it can’t be that hard to make it happen!
Question
user_big9bl - Thank you for your feedback and for reaching out to us here for assitance with your mobile device. We'd appricate the oppurtunity to chat further to gather all information about this occurance and help in every way we can. Please
Xfinity mobile issue
In February I talked into trying a Xfinity mobile phone. It had no service at my home and I attempted to return it to the Martinsburg WV store. Was told there I would need to call customer service and they would issue a call tag for the return. Unbelievably I repeated this process 3 times, all well
Question
Just tested again ... same fast forward / fast rewind / click timeline issue still exists. Question: Is Comcast's technical team really working on this? The issue is ~ a month old and has been posted many times by many different customers. It is hard
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
user_si5q94 My team is here to help as we replied giving you the green light to send us a DM. We will not be able to talk about the specifics or your account details on this post. Please send us a DM, and my team will be there to help.
Unauthorized change of plan by xfinity
FORMAL DISPUTE: Unauthorized Removal of My 5-Year Price Guarantee I am requesting formal escalation of my unresolved Xfinity billing and plan dispute. On August 1, 2025, Xfinity confirmed my order, and my order confirmation explicitly listed a “5-Year Price Guarantee discount” of $45 per month on my
Question
@EG Thanks! @user_15czit Let us know if you were able to activate your modem. Otherwise, we're happy to help.
Unable to activate modem router through the app
When I try to activate my new modem router through the xfinity app it just spins on the loading page when I click add device. I have deleted and redownloaded the app and it still does not work. The ai chatbots that are your only option on the phone are useless (as all ai chatbots are) because they j
Question
Hi, @user_0mwoxx! Thanks for letting us know that you are waiting to hear back from the damage team. We can check on your ticket and ensure this process is moving forward. Please send us a direct message with your full name and complete service addre
Cable installer cut through a drain tile
Back in August, your tech burying our cable cut through a drain pipe we had installed 7-8 years ago to alleviate pooling water in our driveway. Tech just threw the damaged/cut portion behind a bush as to hide it. Still waiting for a resolution.
Question
@StockBoy But her signature says, "Was your question answered? Please mark as Best Answer." She answered my question (summary): It's probably Xfinity's known issue, we have no idea when it'll be fixed, hey what else do you expect from Comcast?
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
Question
Can't activate Apple TV Streamsaver Subscription
When I click the activate button for Apple TV Streamsaver, I get a pop-up alerting me that I am leaving the site to activate with "Activate Apple TV" and "Cancel" buttons below. Pressing on the Activate button does nothing, not even try to load a page. I have tried this on 2 separate phones and on P
Question
•
Xfinity Stream Website
@XfinityMarcus Hypothetically speaking, what if it's NEVER resolved...hmm...
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
Question
If you're still in need of assistance with activating your new device, we can also help here. It is preferable with the app as you get to manage it there as well but it is not mandatory. To get the new device activated here just send us a direct mess
Can one activate a new modem without downloading the Xfinity app?
We got a new modem sent to us, but it seems to require the Xfinity app to activate it. We DO NOT want to download another app, nor use ANY app that says we MUST allow continually sending our private information and usage to third parties, which this app does. We're seeing that more and more with app
Question
Incorrect guide?!
Trying to watch Avalanche games but the guide is displaying the wrong program and it will not record any hockey games 😫 Trying to figure out how to manage my series recordings too?
Question
•
Channels and Programming
Incorrect guide?!
Trying to record Avs games but the guide is all messed up with the wrong programming titles! Trying to figure out how to manage the series recordings that I have as well
Question
•
Channels and Programming
Hi there, @train_wreck! It's great you are helping your folks! @EG is spot on. We no longer support the MB7420 so you would need another model. On the link @EG sent, if you slide down the page to the purple See All Modems button, you can see the ful
XfinityRay
commented
2 hours ago
to the conversation:
0
1
Motorola MB7420 still compatible?
Hello, I just want to see if I could still activate a Motorola MB7420 on Comcast residential? It's for my parents, they have a 300mbps plan so should be within limits I believe. They are very light internet users. Let me know, thanks.
Question