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Thanks for bringing this to our attention here on our community forums! Sorry to hear you're running into issues on your Xbox. To confirm, are you also having issues with Apex Legends, or if it's a different game, is it also published by EA? Can you
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Service assistance
I made several calls to customer support. The last Representative I spoke to was Rico. Rico answered all of my questions with a 10+ higher if I could. Thank you very much Rico!
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Xfinity Compliments
Cancel my Internet service
Your schedule to cancel does not load. Cancel my service asap. Thanks and please confirm.
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Your Home Network
I have left a message - when should I expect a reply?
No updates after 9 hours outage
My service has been out for 9 hours and it says “should be restored by 4 pm” which was 6 hours ago. I am the only house affected it seems and no one will take my call or app chat until the outage is fixed but it won’t be fixed until they know I’m still waiting… pleas help??
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Xre-03062
This error code has been coming up for about a week off and on. I’m a little frustrated tonight (Tuesday). I need to downgrade my plan and go with your streaming package.
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X1
No wifi service due to outage
I am extremely dissatisfied with xfinity. I am almost at 3 days without any wifi service due to weather and outage reported. I work from home and rely on wifi completely. Xfinity does not provide real time updates on when the issue will be fixed. Instead they keep saying that they are working on fix
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Your Home Network
Account Address
I just started a new xfinity internet account today. When I try to access my account on the xfinity app it shows my default account as being at my parents address and my account for my current address is listed as inactive.
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Sign-In and Account Management
Thanks again for reaching out to us @user_9i3roh! Upon reviewing the account, we were able to confirm our equipment was malfunctioning, so we credited the charge for the in-home visit.
Dispute a charge
Can someone please tell me how to submit a billing dispute? I was charged for an in-home service, but the in-home service was to fix Xfinity's service problem. I self installed the Xfinity's router in the beginning. The internet worked for a few days then stopped working. When I scheduled the in-per
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Thank you for joining the Xfinity Forums community to provide feedback, user_j2q4ws. This is not the experience we want, and our team is here to help in every way we can. Please send us a message. To do so, click on the chat icon located at the
Apple Watch Reward (Scam)
I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”
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user_3i4i2d Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
No updates after 9 hours outage
My service has been out for 9 hours and it says “should be restored by 4 pm” which was 6 hours ago. I am the only house affected it seems and no one will take my call or app chat until the outage is fixed but it won’t be fixed until they know I’m still waiting… pleas help??
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Thank you for reaching out to us @user_yxc849! I appreciate the details you’ve shared! Do you have multiple cable boxes in your home? If so, are they all experiencing this issue? I noticed other users commented on having this issue with other p
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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No updates after 9 hours outage
My service has been out for 9 hours and it says “should be restored by 4 pm” which was 6 hours ago. I am the only house affected it seems and no one will take my call or app chat until the outage is fixed but it won’t be fixed until they know I’m still waiting… pleas help??
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Customer Service
Missing channels
I am subscribed to the Entertainment package, but channels within that package are not available to me including TLC, Golf Chanel, Nickelodon. I have talked to at least 8 different support personnel via text, chat and phone with no luck. These reps have lied multiple times, saying that TLC isn't par
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Channels and Programming
Thanks for connecting with us here in our community about your experience, @jjkrogs. We appreciate you sharing your experience. We'll gladly look into this more. Please send us a Direct Message with your full name and complete service address. We loo
XFINITY foreign contractor customer service scam
Greetings, I'm not sure who needs to know this, but... within 20 mins of agreeing to a new plan (via phone) after my 2-year contract expired, I received a direct call from "XFINITY". This person claimed to be the supervisor for the customer service person I had just worked with. He said if I answere
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Hello @user_j7x9ls thank you for taking the time to reach out on our community forum. You certainly have the option of upgrading your equipment by going to any Xfinity store and swapping it out or you can request that it be mailed to you if you would
When do routers get replaced with more modern ones
I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology
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XFINITY foreign contractor customer service scam
Greetings, I'm not sure who needs to know this, but... within 20 mins of agreeing to a new plan (via phone) after my 2-year contract expired, I received a direct call from "XFINITY". This person claimed to be the supervisor for the customer service person I had just worked with. He said if I answere
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Customer Service
I would be happy to look at any service or account issue from here if you would like me to.
Xfinity support
Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi
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user_cvsbcw, Thank you for reaching out. I hope you are doing well. I see you started a new account, but your profile continues to be linked to your parents' account. I have seen this before, and I'm confident we can help. Generally, we see this
XfinityVianney
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Account Address
I just started a new xfinity internet account today. When I try to access my account on the xfinity app it shows my default account as being at my parents address and my account for my current address is listed as inactive.
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