Xfinity Community Forum

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Tennis channel

I have had no sound on tennis channel all day. The same for both TVs. Other channels have sound. Please help.

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Channels and Programming

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We continue to work to keep programming available to our customers. Here is some additional information about programming changes.

XfinityJon

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1 hour ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

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Outages

5 days of outages. Xfinity does not work for people who work from home.

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Devices and Equipment

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jts23 Hi Jack! Thanks for reaching out, and congrats on the move. We can definitely help with the return. Since you still have the equipment, the easiest option is to bring the gateway to any Xfinity Store and they’ll take

XfinityAirelle

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1 hour ago

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Xfinity WiFi Cancellation

Hello, I reached out about a month back to confirm the cancellation of my wifi service. I was assured there would be no early cancellation fees as I will be combining households with another Xfinity WiFi holder. I had originally said I would need the wifi available until the end of the month, but I

Question

Hello, @user_cf0jlb Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click

XfinityThomasC

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1 hour ago

to the conversation:

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Need technician onsite to re-route internet line

Home remodel. current line needs to be moved to another room in home.

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Moving

Hello I need to transfer my internet

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Sign-In and Account Management

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@user_cgs53v Hi there! Oh no, we can imagine how frustrating that is, especially right in the middle of redeeming them. What likely happened is the system started the redemption process before the app froze, so the tickets are no longe

XfinityAirelle

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1 hour ago

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Free universal tickets

While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

to the conversation:

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Xfinity WiFi Cancellation

Hello, I reached out about a month back to confirm the cancellation of my wifi service. I was assured there would be no early cancellation fees as I will be combining households with another Xfinity WiFi holder. I had originally said I would need the wifi available until the end of the month, but I

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Need technician onsite to re-route internet line

Home remodel. current line needs to be moved to another room in home.

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Customer Service

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Hi there, @user_m3udec. Thanks for reaching out to us here on the Community Forum. I can definitely understand being frustrated, especially if you did not receive an alert. Depending on the nature of the downtime, if it was planned or unplanned, an a

XfinityFrank

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1 hour ago

to the conversation:

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Outage in my area

Good morning this is the second day in the row that there is an outrage in my area and I didn’t recieve any text/emails making me aware of this so I could’ve planned my day sooner. I work from home full time and you guys are effecting me from being able to perform my job duties. This is highly frust

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XFi Gateway returned, still on account

I went back to using my customer-owned modem, and returned my XFi Gateway last Saturday; however, I am still seeing it listed on my equipment page (next to the customer-owned modem), and the Xfinity app complains that there is no connection to my gateway (which makes sense, seeing as how I no longer

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Customer Service

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Hi @user_zyty3l Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the ent

XfinityThomasC

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1 hour ago

to the conversation:

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Hello @networkcolors, we would be happy to assist. Has the technician arrived for today's scheduled appointment?

XfinityJoe

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1 hour ago

to the conversation:

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Internet Service Line Installation - Ongoing Issue - Please Help

Hello Comcast Xfinity team, I am writing to formally lodge a complaint regarding the recurring failure to properly install and bury the internet service line at my property. Despite five separate repair attempts, this issue remains unresolved. On each previous occasion, technicians have replaced sev

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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NowTV added to subscription without consent.

NowTV was added to my subscription without my consent. I need this to be removed from my subscription. Right now. And, I am not going to pay for a service that I did not consent to and sign up for in the first place. Please reach out to me so that I can DM someone, and open a ticket. Thank you.

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user_7jhxnp, Thanks for confirming. Since this only happens with specific titles (The Edge of Seventeen and previously The Great Debaters), and playback is fine on other content and in a browser, this points to a title‑specific audio/encoding issue

XfinityGabriel

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1 hour ago

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Audio Out of Sync on Roku Xfinity Stream App

I'm trying to watch "The Edge of Seventeen" through the Xfinity stream app on my Roku, and the audio is out of sync. I tried rebooting the Roku, resetting the app, and uninstalling and reinstalling the app, and I still have the same issue. I tried watching another film, and did not have this issue.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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Internet Customer Support fails again

I am filing a complaint regarding Xfinity technical support causing and prolonging an internet outage. I spent approximately four hours with Xfinity support. Representatives repeatedly instructed me to place the equipment in bridge mode, which caused my network/Wi-Fi to disappear and become unusable

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Hello user_yo2gsp! Thank you for creating the post and reaching out to us for help with the damage and debris that we left behind. I know I spend a lot of time tending to my yard and I would be very upset if something like this happened. Please allow

XfinityPaula

commented

1 hour ago

to the conversation:

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My yard

service people came to fix cable and stepped over my plants and didn’t pick up hose they cut out

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Hello, @user_hvczhx my apologies for the complications you've experienced. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near

XfinityThomasC

commented

1 hour ago

to the conversation:

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Service support

My internet has been down 3 days. Day 1 spent 2.5 hours on chat/live chat. The first live chat person asked me to be patient then after 30 minutes he disconnected with no warning. The Matheen worked with me and said he had scheduled a service call for me for yesterday but could not give me a time bl

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visual voicemail

I cannot access Visual Voicemail from home. I have a Pixel 10 Pro Max. I get the message Servers Are Unavailable. I CAN use Visual Voicemail when I am away from home. I can retrieve message via *86 At home I need to use WiFi Calling due to poor cell signal of -117 dBm 17 asu.

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Network

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The Roku outputs audio to a Denon receiver. I had previously experienced sync issues with The Great Debaters, but I haven't noticed issues with other films or TV shows that I've watched through the app.

user_7jhxnp

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1 hour ago

to the conversation:

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Audio Out of Sync on Roku Xfinity Stream App

I'm trying to watch "The Edge of Seventeen" through the Xfinity stream app on my Roku, and the audio is out of sync. I tried rebooting the Roku, resetting the app, and uninstalling and reinstalling the app, and I still have the same issue. I tried watching another film, and did not have this issue.

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