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Urgent: Internet Disconnected Before Agreed Payment Date – Escalation Closed Without Resolution
I contacted Xfinity after my internet service was disconnected even though I had been told by an Xfinity representative that I could make my payment by July 24, 2026, without interruption of service. My household relies on internet-connected medical devices, making the unexpected disconnection an ur
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Customer Service
Packet Loss Issue
My work applications are being impacted by intermittent connectivity issues. Microsoft Teams calls become robotic and freeze. Genesys Cloud calls disconnect. I work from home and this is interfering with my ability to perform my work My local gateway responds normally, but Internt ping tests show pa
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Your Home Network
notepad
How could you take away my notepad. I have a lot of important information in there.
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Schedule for a coax installation
I need a coax installation please thank you
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Customer Service
user_twk15 thanks for your update and patience. I'm glad service is now working properly! What upload speed are you now getting?
Ubiquiti UCI stuck at 40Mbps upload
I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl
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I have an old address at [Edited: "Personal Information"] I have a new address at [Edited: "Personal Information"] in Trenton, which I’ve used for over a year now and I am having trouble with my phone and I cannot login because it says that I am deac
my accoount
My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP
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@user_kwp9vr Thanks for reaching out. Xfinity will only notify you about the Yahoo migration if your Comcast email is eligible. There would be instructions on how to process that migration if you decided to do so. https://www.xfinity.com/support/arti
Scam Email? [Edited]
I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use
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With the new box I have to keep signing in to Utube ,Peacock and others. Once in a while when I first turn the TV on the picture is drawn in on the sides but I can turn it off and on again and it's OK. I did not have any of these problems with the ol
trade xg2v2-s for xg1v4
I requested new equipment and received 2 Xi6-T boxes. I have a 4k TV and need to trade old XG2v2-S for new XG1v4 and return one of the Xi6-T boxes. How do I do this?
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Thanks for looking into this, but I was finally able to get through The Iron Wall of Helpdesk and they finally (after talking to 5+ representatives who each tried to sell me your XB8 modem) uploaded "premium bootfile" and a day later it started worki
Ubiquiti UCI stuck at 40Mbps upload
I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl
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i cannot communicate by text or calls < I need help
my accoount
My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP
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my accoount
My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP
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Network
Storm-damaged Comcast/Xfinity line – Philadelphia, PA
I’m trying to report what appears to be a Comcast/Xfinity communications line that is down and supporting the weight of a storm-damaged tree in my backyard following this weekend’s microburst. PECO has already inspected the scene and confirmed the line is not an electric utility line. Verizon has al
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Customer Service
Hello and thank you. I’ve sent this direct message as you have instructed above.
NEED CONSTRUCTION CREW - CABLE SAFETY HAZARD IN BACKYARD
For 2 months, there is a serious safety hazard in our home’s backyard after a local tree cutting company (not hired by us) knocked down an XFinity hanging cable that is strung up between two poles. Now this cable is laying across our fence line/hovering in our backyard very low to the point where we
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Soft reboot
Yesterday while trying to use my Apple Pay, I accidentally activated the emergency system which called the police and all my contacts. The phone froze. I could not turn it off. I talked to two representatives directly on the chat. Who couldn’t fix it and told me to go to an Xfinity store. At the Xfi
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Devices
user_6w1jjt Thank you for letting us know. If you can send us your name and the images in a DM that would be great. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversa
Downed cable lines
The cable lines are down from my house to my neighbors. Over 100 yards of downed line. The line from my house to the pole is also down and damaged. I have put in multiple tickets, as has my neighbor. I have also chatted with MULTIPLE reps and been given MULTIPLE time frames for techs to be and fix t
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Hi user_vynbvj! Thanks for taking the time to reach out on our Xfinity Forum regarding this channel concern. Please know my team is always here to support you with your service needs. Just to confirm first, what channels were lost?
lost channels
Several months ago i lost a lot of the channels that I had been used to having. I was told that xfinity was working with the company that supplies those and hoped to have them back shortly. This hasn"t happened. I was also told I would receive a discount of $39 per month until these channels were ba
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Hi user_3jci7i! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. Just to be sure I understand, are you having issues with your Xfinity Mob
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my accoount
My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP
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