Xfinity Community Forum

Thanks for allowing us to help with your account concerns, user_0avepq. I’m glad we were able to confirm the cancellation and update the account balance accordingly. As mentioned, you will be receiving a refund within 30 days. If you need anyth

XfinityDilary

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44 minutes ago

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Tried to cancel service, still billed even after equipment return

I ordered service on March 5, 2026 and then cancelled service on March 11, 2026. The equipment came in the mail and I immediately returned the equipment that was never opened or activated on March 18, 2026. I was still charged a service fee. I had the issue escalated and the ticket was closed with n

Question

Good afternoon user_fptxiy. I can certainly understand the concern if your bill has increased. I will be more than happy to review your account with you. Please send us a direct chat message with your full name and complete service address to “

XfinityJon

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49 minutes ago

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Bill

Why my bill at 112.$ when my bill is 57. A month including phone

Question

@user_2qiiqo Our team can dive into the Xfinity Mobile account and get things corrected. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity

XfinityBradM

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50 minutes ago

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CC charged for a phone I returned.

My credit card was charged $1158.29 on Feb. 6, 2026 for a phone that I had returned in December 2025. In February, I spoke with a very helpful Xfinity woman via phone. I gave all the tracking info/information to her. She checked my information and saw that it had indeed been returned in early Decemb

Question

To begin the troubleshooting process, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support:Click "Sign In" if necessaryClick the "Direct Messaging" iconClick the "New

XfinityDuron

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58 minutes ago

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Cannot record bravesvision

I have access to the new Bravesvision channel (1254) and have watched games live Friday and Sunday. However, every time I try to set a future game to record I get an error code. Today it was code 403 which just tells me something went wrong. I have a team recording set (from last year) but that is s

Question

I completely understand the importance of having your name correct on your billing and I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a

XfinityDuron

commented

59 minutes ago

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Change Legal Name of Account Holder

Hello, I'm trying to get my name changed as the account holder. I've contacted support multiple times -- no one seems to know how to accomplish this even with the website stating that I would need to request an Account Change Form. At one point I received an email for an online form, filled it out w

Question

Good afternoon user_ae2e56. We can certainly look into this further for you. Have you already signed out, and logged back in?

XfinityJon

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1 hour ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

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Change Legal Name of Account Holder

Hello, I'm trying to get my name changed as the account holder. I've contacted support multiple times -- no one seems to know how to accomplish this even with the website stating that I would need to request an Account Change Form. At one point I received an email for an online form, filled it out w

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Sign-In and Account Management

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Bill

Why my bill at 112.$ when my bill is 57. A month including phone

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Billing

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I'm just now checking this message.... I am still not able to view local channels no matter what I've tried. Is there a viable fix for this that I haven't already tried?

user_acrzz7

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1 hour ago

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Roku not showing local channels

Is there a fix for this? Xfinity stream works fine on my bedroom smart tv without Roku. Living room tv with Roku (both on home wifi), rebooted router, removed and reinstalled app, power cycle - still no local channels (ABC, CBS, NBC).

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Hello, I have tried calling Xfinity Support with no success. I am trying to access my Disney+/Hulu promotion AD FREE, and currently pay the upcharge fee. It shows on my account, but I am still receiving ads when my bundle is supposed to be AD FREE.

user_ae2e56

commented

1 hour ago

to the conversation:

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Charged $100 Unreturned Equipment Fee — Returned via UPS with Tracking Proof

I need help from the Digital Care Team to resolve an incorrect $100 "Unreturned Equipment" charge on my account. I disconnected my Xfinity services and returned all equipment approximately one month ago via UPS. Despite this, my bill dated March 15, 2026 shows a $100 charge (2 devices × $50 each) fo

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Billing

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Xfinity Home App login Issue

I have been experiencing Home App login issues for about 2 weeks. After the login redirected me to the webpage to complete the login process, it always shows: XfinityError 500 - Internal Error This might happen because: We are experiencing abnormal traffic to our network or The service or servers on

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Devices and Equipment

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user_ak5q0o, hello there and thanks for joining in on our community forums. It is devasting seeing what you've been through. I'd like to know more and review your account. Especially for you to say that you gave so much evidence. If you're able to, i

XfinityQue

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1 hour ago

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Tried to cancel service, still billed even after equipment return

I ordered service on March 5, 2026 and then cancelled service on March 11, 2026. The equipment came in the mail and I immediately returned the equipment that was never opened or activated on March 18, 2026. I was still charged a service fee. I had the issue escalated and the ticket was closed with n

Question

Before I spend more time on this, have you done the simplest test you need to do? That is - go to the website and try to set a recording of the game. If it fails for you too then you don't need me.

Charles4081

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1 hour ago

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Cannot record bravesvision

I have access to the new Bravesvision channel (1254) and have watched games live Friday and Sunday. However, every time I try to set a future game to record I get an error code. Today it was code 403 which just tells me something went wrong. I have a team recording set (from last year) but that is s

Question

Any update on the fix for this? Thanks.

user_jpra4

commented

1 hour ago

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No On Demand Title Expiration Dates??

I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?

Question

Good afternoon user_m6zjgc. I would be more than happy to take a look into your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon lo

XfinityJon

commented

1 hour ago

to the conversation:

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Can't upgrade

I was told make your payments on time for 6 most then you can upgrade your phone and not to mention I pay for the service to upgrade 2 times a year I have made my payments on time even early for more than 6 months they still won't let me upgrade I need a new phone and have for quite a while ! But no

Question

Hello @Rayn58, I will be more than happy to help you with your concerns. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct

XfinityDuron

commented

1 hour ago

to the conversation:

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R

Peacock

Why do I keep getting a not eligible notice for the free peacock? When I am a diamond member?

Question

Thank you for reaching out, user_puc3o8. We can understand the need to keep internet services up and running in the home. We do offer a few different options that may help, if you're eligible. I would recommend signing in to your account directly at

XfinityMartyR

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1 hour ago

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Xfinity Support

Dear Xfinity Customer Support, I hope this message finds you well. I am writing to explain my current financial hardship and to respectfully request assistance with my account. I was recently laid off from my job, which has created an unexpected financial strain on my household. During this difficul

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i am having the same issue. I cancelled my plan months in advance because i got into a graduate program and they proceeded to bill me for the cycle that started after my cancelation date. I turned in the equipment days prior to the start date of the

user_ak5q0o

commented

1 hour ago

to the conversation:

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Tried to cancel service, still billed even after equipment return

I ordered service on March 5, 2026 and then cancelled service on March 11, 2026. The equipment came in the mail and I immediately returned the equipment that was never opened or activated on March 18, 2026. I was still charged a service fee. I had the issue escalated and the ticket was closed with n

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Xfinity support RE MLB EXTRA INNINGS

I would like to cancel MLB extra innings before the charge comes on my account

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