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boiler plate response. stop telling people to re-set their router (done way before you thot of it) and get the comcast network engineer to look at the router sending people from denver to chicago instead of to dallas. 10 den-bb3-link.ip.twelve99.ne
routing from denver to chicago to dallas
why cant your comcast router direct me to dallas instead of thru chicago? 9 * den-bb3-link.ip.twelve99.net (62.115.138.68) 23.175 ms * 10 den-bb3-link.ip.twelve99.net (62.115.138.68) 23.410 ms 23.276 ms chi-bb1-link.ip.twelve99.net (62.115.115.77) 42.925 ms 11 chi-bb1-link.ip.twelve99.net (62.115.11
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read again. comcast router ships me off to chicago.
routing from denver to chicago to dallas
why cant your comcast router direct me to dallas instead of thru chicago? 9 * den-bb3-link.ip.twelve99.net (62.115.138.68) 23.175 ms * 10 den-bb3-link.ip.twelve99.net (62.115.138.68) 23.410 ms 23.276 ms chi-bb1-link.ip.twelve99.net (62.115.115.77) 42.925 ms 11 chi-bb1-link.ip.twelve99.net (62.115.11
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Since the portable defibrillator relies on WiFi to transmit your nightly readings, I completely understand why restoring the connection is especially urgent @khorneboy. Please send us a direct message with your full name and complete service address
Could this cause my cable outage?
Saw neighbor on ladder at utility pole. Came back saw orange cable connected, hanging and leading to their home. I now have no internet cable services. I have pics of cable connection at box on pole and orange cable flowing down and towards a house but cannot find a way to attach to this post. CS wa
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Comcast's quarterly earnings and customer loss report that was released today was only a shock to nobody on these forums. LOL
LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN
this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i
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Are you listed as a manager on the account, currently? Or was your username previously associated with another account you may have had at one point?
Account
My wife just got Xfinity mobile line on the account, but I’m wanting to be able to be on the Xfinity Internet account so I can manage my mobile account that’s about to be coming in the mail. How do I do that?
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pfcthatsme, thank you for letting us know. We have had a few customers report this issue as well. I can confirm we have a ticket open where we are working to narrow this down for everyone affected. Due to the number of people reporting the concern, i
Membership Benefits Error
Receiving a 'A rendering error occurred: Cannot read properties of null (reading 'fields').' error when attempting to select the 'redeem' option for claimed and new benefits? Troubleshooting: Tried using Chrome & clearing cookies & cache. Tried Incognito through Chrome and private window through Bra
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Yep. Same issues here. Thankful tonight's NFL game is on Prime Video LOL
LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN
this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i
Question
Hello there @user_e5uc67, are you trying to redeem on your Xfinity app or through the web?
Benefits
For 2 weeks now, when I click on Membership Benefits I get this message... A rendering error occurred: Cannot read properties of null (reading 'fields').
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Problems with Xfinity customer service
As in previous years, we called in early September to have our internet service , at a summer rental cottage, placed on Seasonal Hold, beginning Oct. 1. Customer svs. person said order was done. In Oct., our bill was for full svs.! We called cust svs back, and the rep apologized, said all was correc
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customer since 1989, bills 1/3 high this month and NO HELP
My elderly mom has comcast internet to keep her landline. she has been a customer since 1989. her bill has been 76.00 for some time, now 106.00! i have called and talked to agents about lowering the bill with no help, i have been on hold or fruitless phone calls for a total of 4 hours, talked to sup
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Your Home Network
I cleared the cache and app data, and I uninstalled and reinstalled the app. I tested the fix on a recorded show that finished on Monday, October 19th, and it seemed to work fine. On Thursday, October 22nd, I am currently watching a show that just st
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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International Travel
Need access to wifi, calls and text- will my service work in Toronto Canada
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Plan
Hello, user_df4997! Thank you for reaching out to us here for help troubleshooting your iPhone 12 mini. You've reached the right place. Can you walk me through the steps you've taken and if you're network name is showing when searching for a signal a
Lost phone service after activating iphone 12 mini (from iphone SE)
Got iphone 12 Mini activated (I think), but no phone service on either that or the old Iphone SE 3rd generation now. Can't even use phone through Mac Air because of this situation. No internet now on SE, but do have internet on 12!
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Hey @user_8267ye, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out regarding the reversed payment. I do apologize, but we would not have any information regarding the reason for
Payment reversal
I’ve read this happened to plenty of other people too, my auto payment went through on the 8th then on the 21st I got an email saying it was reversed and just want to be able to access customer support :/
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I’m trying to be able to log into the account under my username
Account
My wife just got Xfinity mobile line on the account, but I’m wanting to be able to be on the Xfinity Internet account so I can manage my mobile account that’s about to be coming in the mail. How do I do that?
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I appreciate the additional details, @user_cgg467 . Since the texting history is showing the same number for every entry, are the dates, times, and message counts accurate, with only the phone number displaying incorrectly?
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
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Feature request: Support Xfinity Stream on desktop Linux
Please add support for Xfinity Stream on desktop Linux, including Fedora, in a current supported browser. I’m an Xfinity customer and would like to watch on my computer without switching operating systems or devices. Please forward this request to the Xfinity Stream product team and let me know whet
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Xfinity Stream Website
I am having same issue and going into loop with Xfinity
user_81se1a
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Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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