Worst customer service. They changed 8 agents and one supervisor, none of them took care of the issue. Four hours on the chat, and they didn't want to fix the issue. I only had 2 days of signal. Instead of fixing the issue, they tried to sell a more expensive plan. I'm going to the store tomorrow to

It told me to upgrade gate way router to keep up with speeds and so I did but never received it nor a email for confirmation.

Hi there, i have had xfinity wifi for a very long time, but recently within the last month or so the wifi will lose connection every single time i start playing any online games. Now i can’t even load the game or even get through one game without losing connection. Already tried resetting and factor

So I recently had to reactivate my service because I neglected to make sure my card was unlocked come the due date…..my bad…. I activated the gateway and pro extender with no problem and my WiFi works now… great…. However now managing my WiFi is no longer an option in the app and it’s not on the web

I would like to cancel and apparently need to post a message in the forums to get a direct message link.

I am set to have equipment shipped but can pick it up. It’s Saturday night. Certainly my order hasn’t gone anywhere.

I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st

So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on