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transfer pin
I need a new transfer pin sent to me My number is stuck in port and cannot receive text messages or calls
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Network
Thank you for circling back on this, @user_dbl7po! I'm so happy to hear the new box was a better fit. I've heard great things about the Neo QLED displays, so you should have a great setup that will last for years. Please feel free to create a
Samsung 85 inch TV
I recently purchased the TV which I was led to believe is 4K, but several broadcasts from Xfinity tell me that my TV does not support it. Any ideas?
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Xfinity App is not Working
Tv app-00500 is the error message. Since last weekend it has not worked correctly. I am unable to watch Live tv on any of my Roku tvs or the streaming stick. Is there a solution?
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Xfinity Stream App
I do NOT have "my own router", if what you mean is a third-party router. The router is supplied by Comcast. Otherwise I wouldn't even have posted on this community. The device that was "paused" was a MacBook Pro, and yes, it is connected to the rout
Ethernet adapter being paused by router
I just started with Xfinity 2 days ago and have been having problems connecting to the internet using either of two computers that are connected to the router via Ethernet. In particular, my MacBook Pro is connected via an Asix Ethernet adapter. The adapter is reported as "offline" by the Xfinity ap
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I received the new streaming TV Box and, after a little difficulty, it works fine. Xfinity now recognizes that I have a 4K tv. Thanks for your assistance.
Samsung 85 inch TV
I recently purchased the TV which I was led to believe is 4K, but several broadcasts from Xfinity tell me that my TV does not support it. Any ideas?
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Greetings, @user_m72qdk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with one of your phones, and I want to ensure
My phone will not work without wifi
My phone will not work without WiFi. All other phones on the plan seem to be working. I’m paying for service and not getting service!
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Good morning @user_saytu2 If you still need assistance with your Xfinity Mobile concern, we can assist in getting a ticket opened with our Xfinity Mobile team. Please send us a DM with your full name and address to Xfinity Support. To send a di
I cancelled the Xfinity mobile account in July and am still getting charged in October.
I cancelled my Xfinity mobile account in July. I have chat records that state my account was cancelled. I even was refunded in July because I had cancelled in May and was charged in error. When I call or look at my online account, it says I have no existing account. In fact, it is really difficult t
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My phone will not work without wifi
My phone will not work without WiFi. All other phones on the plan seem to be working. I’m paying for service and not getting service!
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Customer Service
user_7kn5xv are you wanting to add Xfinity cable service to your account or make changes to your plan?
They got people cutting off the cable
I cut off my cable because I was under the impression that I would be able to watch local sports channels. No one told me that I have to buy packages to see sports. then they try to offer me. I don’t know different Internet, talking about if I need to stream. This experience has been just awful.
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@ohellodarling Thanks for reaching out to us, If you have HBO Max through Xfinity that would list as basic with ads, if you upgrade to standard add free you will see both subscriptions. To clarify, when you're viewing your HBO Max subscriptions are
Max Duplicate Subscription / Entitlement Error - Basic and Standard Active
I have a duplicate subscription glitch on my Max account. My Max settings show both Basic with Ads and Standard active via Xfinity. Please have a Tier 2 agent refresh and re-provision my subscription entitlements to drop the Basic with Ads tier, as that is not the service I am paying for in my accou
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My initial issue was remedied. But not that I only have WiFi my tv isn’t pulling up apps show we can watch the app subscriptions. have technical support call me
Cancel my subscription except Wi-Fi/internet
I have contacted Xfinity multiple times and have been unable to get my TV and phone service canceled. I want to remove TV service and phone service from my account immediately while keeping my internet service active. Please escalate this request to someone authorized to make the change. I do not wa
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user_1g37kz Please send a Direct Message with your full name and address so that we can investigate this further. This does appear to be a known issue with LG and the Xfinity Stream app, but we will be happy to gather more information and see what is
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Good morning @gvieiii, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear that you are not getting the faster upload from your modem, but you have come to the right place
Arris G36 mid tier locked but still capped at 1000/40 after upgrade to 2000/250 plan
My G36 modem has an active OFDMA upload channel running at 4096-QAM, but upload is still capped at 40 Mbps after upgrading to a 2000/250 plan. BOOT Version (CGR2.86C.703059.R.2306281215). DOCSIS FW Version (01.05.020.13.NCS). Can we confirm whether my config file still has the old upload limit? Also
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Jdonipad Thanks for reaching out! Since your DVR recordings are showing and your Favorites are still there on your other devices, it sounds like the app activated correctly. The Samsung version of the Xfinity Stream app does have Live TV > Options
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
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user_ctj0i7 Thank you for your response! It sounds like there has been a slight improvement, which is good, but we definitely suggest continuing to monitor it, as you suggested. If you're still having problems, please reach out to us as needed.
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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@XfinityRAf....How in the world could something be "worked on" for 2 1/2 months? This doesn't ring true. Especially when AI gives a certain date-August 11 - that it was PURPOSELY taken away????? You all must have a real distain for your customers to
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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They got people cutting off the cable
I cut off my cable because I was under the impression that I would be able to watch local sports channels. No one told me that I have to buy packages to see sports. then they try to offer me. I don’t know different Internet, talking about if I need to stream. This experience has been just awful.
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Customer Service
user_su7zmi Hi there! Thank you for reaching out via our Xfinity Community Forums. We’d be happy to point you in the right direction. If this is for your Xfinity Mobile balance, you can make a one-time payment online by signing in with your Pri
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Past due phone bill
Trying to pay 44$ my last due
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