Xfinity Community Forum

user_ps33ny I understand you’d like to transfer your Xfinity Mobile phone number to a different service provider. To do this, you’ll need an Xfinity Mobile security PIN, also called a transfer or port-out PIN. In the Xfinity app, sign in

XfinityMartyR

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1 hour ago

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Port out number

Need to transfer phone number to a different service and need a port out number

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@user_4y54t7 If you're using the app could you try going to the webpage?

Again

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1 hour ago

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Help me remove a user from household. The user removal function doesn't work.

I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y

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Cancel appointment

I don't want an appointment

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Customer Service

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Hi there and welcome! @user_0tq39p How long ago did you place the order? Did you already receive a confirmation?

XfinityEva

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1 hour ago

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Didn't Add Apt Number for Order

Hi! I completely missed the option to add my apartment number when ordering an internet modem for my new place. Can someone please help me fix this before it's shipped? Thanks!

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@user_561lbi I can receive emails but cannot send them. I have re entered my password to the outgoing server. Still won’t send Tell us what the exact error message is and how you are accessing your email.

Again

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2 hours ago

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Emails won’t send from laptop

I can receive emails but cannot send them. I have re entered my password to the outgoing server. Still won’t send

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@brosky296 Block the address in your email? You've made one post here and now you're "subscribed" to this thread through the FOLLOW link. To stop getting notices, click on your avatar in the upper right corner and click on Profile Settings.

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2 hours ago

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How do I stop getting notifications from community mailer?

I keep getting community mailers from one question that I submitted. These are a nuisance and I get multiple messages every day from other people that are commenting. How can this be stopped. I do not want to stop other communications I get from Xfinity/Comcast

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Phone and chat support do not reliably know how to do this. This forum and Reddit are where it’s at right now.

ugaguy2010

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2 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Port out number

Need to transfer phone number to a different service and need a port out number

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Customer Service

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@robn1971 I have the same setup and have been on the phone for a while now trying to get this set up. I keep getting told they are setting up bridge mode and the xfinity router will remain. But I dont want that. I want to connect from the bla

user_8c666i

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2 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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I have been charged for xfi complete for months while having the gigabit plan and have been noticing that ever since the rebates for plans with assistance I have been charged for xfi complete even though I was supposed to have unlimited data included

user_r3jvt5

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2 hours ago

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Bill higher than usual - why am I charged for "xFI Complete"

Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/

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@user_rvu7yw I switched once from Juno when it became obsolete to Xfinity/Yahoo I hate you. Now that they are making it mandatory and Yahoo is a mess I want to leave Xfinity all together. I did it once and had to reinsert emails that weren't in my

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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user_5bzrl9 Hello, the modems on the URL you provided is what we would consider equipment that would satisfy our speed demands. Our new promotions include the modem, if you would like to by pass having to worry if it's compatible or not. I am happy t

XfinityVictor

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2 hours ago

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Is the Arris S34 a supported cable modem

I noticed that the Arris S34 is on the Other compatible equipment, https://www.xfinity.com/support/internet/customerowned, and at the same time I noticed a number of users comments about connecting issues with their Xfinity service both on this forum and the internet. Is this modem supported? I plan

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Good afternoon user_o1mem8. You have reached the right team, and I will be happy to assist you further with your HBO Max concern. I do have a couple questions to help me better understand. Do you have an HBO Max subscription through us, or through an

XfinityJon

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2 hours ago

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Apps 04036

Since approximately 7/18/26 I am unable to log into my hbo max app - get message sorry we're having trouble with this app, restart cable box and try again . Along with error code APPS 04036. Cleaned the cache, refreshed and restarted cable box multiple times - still not working. Not havingI problems

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Didn't Add Apt Number for Order

Hi! I completely missed the option to add my apartment number when ordering an internet modem for my new place. Can someone please help me fix this before it's shipped? Thanks!

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Customer Service

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@tbill1 Last time I checked in here, switching to Yahoo was still optional. Has that changed? It's still "optional" but they are still rolling it out as we type. Make sure you log in to the web page from time to time because if you don't yo

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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@Lkpolo The thing is that the imap doesn’t show up so if you start out inputting settings it will automatically do pop 3 so you need to enter a bogus password and it will throw up and error then click okay and the menus shows up. Choose the i

Again

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2 hours ago

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Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em

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user_5g5wsy That is a great question, thank you for asking. There are a few free offers if that is what you are trying to activate. I would start here.

XfinityChelseaB

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2 hours ago

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peacock

how do i activate my peacock subscription?

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Is the Arris S34 a supported cable modem

I noticed that the Arris S34 is on the Other compatible equipment, https://www.xfinity.com/support/internet/customerowned, and at the same time I noticed a number of users comments about connecting issues with their Xfinity service both on this forum and the internet. Is this modem supported? I plan

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Customer Service

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mtngigi Hello, are you still having issues adding your Comcast email to Mac Mail?

XfinityVictor

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2 hours ago

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Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em

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Thanks for taking time to post on our Xfinity Community Forums page, @user_evm93o. Sorry to see you'll be cancelling, I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we can get s

XfinityAbel

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2 hours ago

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Cancel service

I want to cancel my internet service

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