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Refund
I canceled my Xfinity services and want a refund from the bill that I just paid. I am willing to pay the past due amount, but not the rest. You are billing me for services that I am not receiving. Dealing with Xfinity has been a complete nightmare and although I have been a customer for over 20 year
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Customer Service
Hey there, @user_d237c8, thanks for reaching out through Xfinity Forums regarding your account. I understand how frustrating service concerns can be. We would be happy to take a look at your connection, and I am happy to look at your billing details
Frequent Outage & Ridiculous Customer Support
There have been 4 outages at my apartment this month and I can’t help thinking of the numerous outages since I moved here last June, which I haven’t complained about at all. But it seems to get more and more frequent so I went ahead and contacted Xfinity using the live chat wanting to get a report o
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Frequent Outage & Ridiculous Customer Support
There have been 4 outages at my apartment this month and I can’t help thinking of the numerous outages since I moved here last June, which I haven’t complained about at all. But it seems to get more and more frequent so I went ahead and contacted Xfinity using the live chat wanting to get a report o
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Customer Service
Billing rate not honored
I called to change my service on 3/9 and I was told my new rate would be $60/month for 1 gig. I received a text and link to review the package and I agreed to the terms. Fast forward to today and the rate was never honored. I called on 6/8 and the representative told me he could lower the rate if I
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Billing
@user_bxf2da, We are still awaiting an update on your case. Once received, I will reach out to you in this chat on 6/12/26.
Damage Complaint
Had a lightning strike nearby. Damaged my tv and other devices that were hard wired. Nothing to do with power since the lights didnt flicker nor was anything tripped. Took a look at the outside lines and nothing was grounded at all. Have pictures. Filed a damage claim months ago. Was jerked around a
Question
Hey there, @user_i7c7lv, thanks for reaching out through Xfinity Forums regarding your internet connection. We would be happy to help you with troubleshooting your connection. Do you currently have Xfinity Mobile services as well?
Worst AI Agent and Support
I needed to call 911 and my Internet stopped working. The AI agent said everything was fine. I almost died because the AI couldn't find anything wrong. Worst experience ever!!! I had to troubleshoot 3 timesbefor I could wait 30 minutes in line to get help. Do not use Xfinity unless you have absolute
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Worst AI Agent and Support
I needed to call 911 and my Internet stopped working. The AI agent said everything was fine. I almost died because the AI couldn't find anything wrong. Worst experience ever!!! I had to troubleshoot 3 timesbefor I could wait 30 minutes in line to get help. Do not use Xfinity unless you have absolute
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Customer Service
I sent a dm to Xfinity Support
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
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I need to have a technician install my service and I have waited far to long for someone who works from home
I had a technician scheduled I was 10 minutes away and they left and now they are saying I have to wait another 7 days this is outrageous I need a technician tomorrow at the latest this is ridiculous
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Your Home Network
Internet
Been asking all day for a way to buy access to the wifi hot spots
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Customer Service
I'm glad the restart helped, raptyrred. If you encounter any other issues, don't hesitate to let us know.
ABC 24/7 live streaming news not working
Over half the time ABC 24/7 live streaming news will not work. All I get is the little spinning circle and then it will say that there was an error. What is going on and how is it corrected.
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@user_t5ev7a Thanks for reaching out to us about your DVR recording issue. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and
On Demand Will Not Play Back Recorded Show
I recorded a movie about a month ago and started watching it. I put it on pause and now it will not allow me to start it again.
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I will take a look, while I do that, how many devices would you say are connected to the internet at any given time? What TV shows or channels you consider must haves? Who do you have for your cell phone service, and how much are they charging you?
lost member benefits after moving service
I recently moved services from one city to another and since then have lost my membership benefits. Calling customer services has proven to be useless. I have been on atleast 4 calls with customer service over last 30 days and none of them have been able to resolve the issue. This is so frustrating
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It is when using my Fire Stick, I have done one of those restarts where you unplug it for 1 minute and plug it in. It seems to be working.
ABC 24/7 live streaming news not working
Over half the time ABC 24/7 live streaming news will not work. All I get is the little spinning circle and then it will say that there was an error. What is going on and how is it corrected.
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@user_nclt12 Thanks for adding a post to the community. We can help stop the order. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top rig
XfinityBenny
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Moving
Need to cancel moving
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