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Afraid it isn't working yet. I've been de-provisioned from the XER10 but the ONU is trying to authenticate my router as I'm seeing EAPOL 802.1x traffic
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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I’ve had the worst service for part of last month June and this whole month of July always the same problem and I want someone to help me be credited for these disruptions I have photo and details recorded and photos everytime is been out and it is m
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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user_smuhof Thank you for taking time out of your day to share the resolution you found for anyone else in the Community Forum that might experience something similar going forward :). You can connect with a dedicated NOW specialist here: https://www
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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I heard today that this could be a problem with the application provider (HBOMax). According to Xfinity they are trying to resolve this with HBOMax and we should get a credit for lost service. Now take that with a grain of salt, after hearing all of
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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user_fs15cq thank you for using the Xfinity Community Forums page to reach out today. I understand that your bill was much higher than anticipated, so let's see what exactly is causing the discrepancy. Please send us a direct message with your full
Increase in Monthly Charges
I am being charged $224 a month sometimes when my plan should be $144
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I have this exact same issue and I'd like to know how it was resolved.
Peacock Activation Not Working
Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no
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Increase in Monthly Charges
I am being charged $224 a month sometimes when my plan should be $144
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Billing
turn off
I am moving out of my apartment in Tallahassee and need to turn off the internet.
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Sign-In and Account Management
Hello @user_74g15s! Thank you for reaching out to us on our Xfinity Community Platform! Thank you for bringing this to our attention, and great job not clicking the link in that email. We always encourage a safety-first approach when it comes to unex
This came in my inbox and I want to make sure its not a scam
[Edited: “Personal Information”] MyXfinityEmail® Important Security Maintenance Dear users, We have apprised you of the substantial modifications to our Terms of Service, Security, and Privacy Policy. It is essential to be aware that, as of today, older versions of your email account will be deactiv
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It should display a direct message icon in the top right corner of the page.
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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Hi there @user_nhk86c Thank you so much for reaching out. I'll be happy to assist. Have you already requested a service transfer to your new address?
Verizon kit at new address
My new address has a Verizon box connected to a Verizon router, can I just disconnect and plug in my Xfinity gateway I am taking with me from my current address? Or do I need an engineer?
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Don’t see where to dm you
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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I am signed into both under my one email account
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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This came in my inbox and I want to make sure its not a scam
[Edited: “Personal Information”] MyXfinityEmail® Important Security Maintenance Dear users, We have apprised you of the substantial modifications to our Terms of Service, Security, and Privacy Policy. It is essential to be aware that, as of today, older versions of your email account will be deactiv
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Customer Service
Wireless boxes
I’m constantly having to unplug and reboot my wireless boxes when I have a blue screen on my tv.
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X1

Hi there, @user_hqlpgd ! I'd be happy to assist you with your TV streaming cancellation. Please send me a DM with your full first and last name and complete service address so I can securely locate your account and review your service options. For yo
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Cancel TV
I need to cancel my TV streaming
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