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IS XFINITY GOING TO FIX THIS MESS???????!!!!!!!! THEY NEED TO BE RESPONSIBLE FOR THIS AND ALL THE COST ASSOCIATED WITH IT!!!!
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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I also started seeing the error "Cannot read properties of undefined (reading 'slice')" when I try to view the statement from my account (https://customer.xfinity.com/#/billing/brite). I noticed it from the past few days, I tried to get it resolved t
Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
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How to get an issue escalated
We have been trying to get our fiber internet hooked up at our new house since January 21st. We have had 11 phone calls to the support and our area manager, each call has included at least 2 transfers so in total we’ve talked to over 20 people online, done 2 online chats, been to the store 4 times,
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Your Home Network
@Point121 From the e-mail I received on how do I update to E-Mail closure 2026. Sounds like you got a phishing email. I hope you didn't click on any links within that email. @XfinityJoe gave you a good link about our transition t
Updating to EMAIL Closure 2026
From the e-mail I received on how do I update to E-Mail closure 2026.
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Hello @user_8bh596, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Please check out Upgrade your comcast.net email experience to Yahoo Mail for more information.
Xfinity's email transition date???
I heard that Xfinity is transitioning to Yahoo for email, but haven't gotten any email for this. I've gotten scammers who say they're from Xfinity, but there's no way to verify anything. How can I verify that the email is TRULY from Xfinity????
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Hello @user_it7hqo, thanks for reaching out and thank you for being a loyal customer with us for over 30 years! I see our awesome Expert @Again asked some pretty helpful troubleshooting questions When you have a moment, could you please provide the a
Password
I have had an comcast.net email for over 30 years. For some reason I'm locked out. Please help
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It was disabled and it was happening. I spent 1.5 hours online with an agent on chat and they had me re-enable it. They had me re add my ports like I do every single day and assured me it would hold. They do not hold. I have only had the service for
port forwarding disappears everyday
Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday. My device has a static ip. Port open is 32400. Advanced Security is on. I put the rule in the app every single day. It drops every single day.
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mbailey555 Hello, did anyone address your Roku concerns?
Xfinity streaming last channel problem
I access Xfinity streaming on four Hisense TV's using Roku Ultra devices. Starting today on all the TV's, the Last Channel function shows the list of recently accessed channels with the current channel (leftmost in the list) highlighted. This requires me to navigate the list every time to choose the
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user_9ecv7w, we don't have a link we can send manually. The notification will be sent automatically once your email account is ready for the transfer.
Email migration
What if I misunderstood what the email migration was and missed the invite? How do I get it back?
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When am I getting the email and what do I do when I receive it ? Am I changing all my xfinity account. Will my email comcast.net change. How will people know that my email has changed??????
Xfinity's email transition date???
I heard that Xfinity is transitioning to Yahoo for email, but haven't gotten any email for this. I've gotten scammers who say they're from Xfinity, but there's no way to verify anything. How can I verify that the email is TRULY from Xfinity????
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Hello @user_oaqu2t, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. What concerns are you having with your cable services?
Service issues call And they get worse
Too many Xfinity assistant sessions to count, 90+ min calls and mult live chats. My service issues get worse the deeper I go. I think I have a simple they refuse to acknowledge and can’t fix. Why am I paying for full cable?! I must be the crazy one. Can anyone tell me the secret to get to a true sup
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Hey there, @user_teci9h, thanks for reaching out through Xfinity Forums regarding your port forwarding concerns. Have you tried disabling your Advanced Security to see if that helps with the issue? The Advanced Security routinely disables and
port forwarding disappears everyday
Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday. My device has a static ip. Port open is 32400. Advanced Security is on. I put the rule in the app every single day. It drops every single day.
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The mobile line and internet service have to be under the same name/social security number. So sadly, we could not set up a line under your husband's SSN
How to activate a mobile line without an SSN
Hello Xfinity Support, I’m currently paying $50/month for my internet plan, and it includes one mobile line. I’d like to add a mobile line, but I’m in the U.S. on a J-2 visa and I do not have an SSN yet. Is there any way to add an additional mobile line without an SSN? If so, could you please let me
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Hello user_npvo5v, thank you for joining us in our Xfinity Community forums. We are happy you're here, and happy to assist you. While Xfinity Mobile does require a social security number, NOW mobile is available to our customers without a social. Sad
How to activate a mobile line without an SSN
Hello Xfinity Support, I’m currently paying $50/month for my internet plan, and it includes one mobile line. I’d like to add a mobile line, but I’m in the U.S. on a J-2 visa and I do not have an SSN yet. Is there any way to add an additional mobile line without an SSN? If so, could you please let me
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Same issue in Fremont, CA.
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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... xfinity app ... email blue button ... not longer works ... If you can't find a link in the app, you could open https://connect.xfinity.com/ in a browser and then bookmark or favorite that page for future use.
I have problems accessing my emails from the xfinity app
I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?
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Yes same issue here in Gig Harbor, Washington, cannot access most of Chinese apps on mobile include WeChat, Baidu, Kuaishou and bank apps too!!!
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severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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