Xfinity Community Forum

@user_b5a77k I have not had any success with the methods on Google. Help We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, o

Again

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42 minutes ago

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Delete in box emails on my desktop.

I have not had any success with the methods on Google. Help

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@user_htorv8 Thanks for the update.

XfinityLinda

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44 minutes ago

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Why can’t I do a series record for only a single channel?

When you set up a series record, why can’t the system just record from 1 channel? For example I want to record FBI but it finds FBI across all channels instead.

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Bill increase

Hello! Xfinity is advertised as a cheap internet service which is a great selling point. But it comes with the draw of its only cheap for a time and then your bill more than doubles making it almost unaffordable. They need to offer promotions regularly to make it feasible for the paying customer.

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Billing

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Hey @user_l32kzu, Thank you for visiting our official Xfinity Forums Community support page and sharing your experience. We would be more than happy to assist in reviewing the account and seeing what available and eligible options the account has lis

XfinityDemitrius

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56 minutes ago

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Written $40 internet-only quote not honored after exhausting support runaround

I need an official employee to review a written internet-only quote and help resolve it entirely through written messages. An Xfinity chat agent quoted 300 Mbps internet-only for $40/month for 12 months, then $70/month, with bank autopay, the gateway and unlimited data included, no contract, and no

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Found solution to the add-on charge.

user_5xtljz

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1 hour ago

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XFi Complete Add-On charge - What is that for?

What is the XFi complete add-on charge for?

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Thank you for taking the time to post here @user_pb4yto so we can help you with your final billing concerns. I appreciate you bringing this to our attention. To provide a bit of background, Xfinity Storm-Ready Wi-Fi is a purchased device and backup s

XfinityQuemekia

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1 hour ago

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Getting charged for a Storm Ready modem after disconnection that the store took

So I recently disconnected my Xfinity internet after 25 months. I returned my gateway and storm ready modem thing to my local in person xfinity store. The employee took the storm ready modem along with my gateway. I was shocked when I saw I was still charged for something on a bill, and saw it had s

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Hey there, @user_h0y1kh, thanks for reaching out through Xfinity Forums regarding your equipment upgrade. I would be happy to take a look at your account details to confirm the upgrade. Can you please send us a direct message with your full name and

XfinityJeniece

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1 hour ago

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Upgrade

I was notified by email about upgrading my Wi-Fi gateway. I'm assuming it's new equipment at no cost is this necessary do I have to do this upgrade I'm pretty happy with what I have plus I don't drive so I don't know how I would return the old equipment

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Changing inputs

I can’t change the input with the remote

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Channels and Programming

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Moved here.

EG

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1 hour ago

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Upgrade

I was notified by email about upgrading my Wi-Fi gateway. I'm assuming it's new equipment at no cost is this necessary do I have to do this upgrade I'm pretty happy with what I have plus I don't drive so I don't know how I would return the old equipment

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Moved here.

EG

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1 hour ago

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Getting charged for a Storm Ready modem after disconnection that the store took

So I recently disconnected my Xfinity internet after 25 months. I returned my gateway and storm ready modem thing to my local in person xfinity store. The employee took the storm ready modem along with my gateway. I was shocked when I saw I was still charged for something on a bill, and saw it had s

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Thanks for the update. I am sorry the address you gave us has NOW internet service. Should we be looking at another address?

XfinityCarolyn

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1 hour ago

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Bridge mode Xfinity now service

Unable to activate bridge mode. Unable to access modem turn off Wi-Fi. Unable to change SSID and password. No admin tools available in app. Resetting did not make a difference. I can see the web page 10.0.0.1 admin password and admin SSID password do not work.

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user_ilrdle It is a current box, you can check out all of our X1 Boxes here. Our other models 4K options if you do have a 4K capable TV that may be something to look into. A slow connection may be an issue with the box connecting to your home network

XfinityAmandaB

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1 hour ago

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Equipment update

The site says I am eligible for an equipment update but all it says is we will get a "new TV box". We just got a new set top box a few months ago. Can you tell me what the upgrade is for? Thank you.

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Sent. Still not getting a response or updates. This while being blocked from chat and phone options due to outage.

user_25n1ll

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1 hour ago

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Can’t cancel during an outage?

Second unexplained and sudden outage in a week. Didn’t get any texts about this one, not listed on outage map and you keep bumping back the time to restore service. I am disabled and struggling to work from home, need to make significant additional purchases and arrangements. Unfortunately, you also

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user_18non3 We can escalate your situation to the Xfinity Mobile Escalation Team to ensure everything is set up correctly for you. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary•

XfinityMartyR

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2 hours ago

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Xfinity Mobile Stuck on “Ready for Setup” Despite Successful eSIM Activation and Number Port — Multiple Support Contacts, No Resolution

Hi, I am posting here out of frustration after multiple unsuccessful attempts to resolve what appears to be a backend activation or account provisioning issue with Xfinity Mobile. I recently switched from Verizon to Xfinity Mobile, transferring my existing phone number to my Google Pixel 9 Pro Fold

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Some of the troubleshooting steps I have taken: - Modem has been restarted multiple times. - Modem was connected/added as a device to my account. - Speed tests have been done on multiple devices using multiple different apps, so it does not a

mrwinklebottom

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2 hours ago

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Download speed now at 9 Mbps

Would this be considered a reportable outage? Planning to notify my property manager in case other units in my building are experiencing the same issue, has been 2 days now. Some additional information from speed tests: Download speed: 9.28 Mbps Upload speed: 40.7 Mbps Idle latency: 12 Download late

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Roku saying I don’t have a subscription but I pay every month

My stream isn’t working on my roku tv it’s saying I don’t have a subscription but I pay every month??

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Xfinity Stream App

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Hello! I appreciate you being an active member of our community with your post, and we're here for you! As someone that works form home myself, I know exactly how frustrating it is to be without service as I need it most. Above all, we never want to

XfinitySeth

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2 hours ago

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Can’t cancel during an outage?

Second unexplained and sudden outage in a week. Didn’t get any texts about this one, not listed on outage map and you keep bumping back the time to restore service. I am disabled and struggling to work from home, need to make significant additional purchases and arrangements. Unfortunately, you also

Question

Hey there, @user_vw3fmz, thanks for reaching out through Xfinity Forums regarding your channel concerns. I can understand how frustrating it must be to go several days without being able to watch the channels you’re paying for. When you tr

XfinityJeniece

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2 hours ago

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I need customer service

Could you please connect my television to my regular channels that I am paying for right now? So I can watch TV like I've been for the past 4 days. I have not been able to see my service

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Overage useage

To Whom It May Concern at Xfinity, I am writing on behalf of our father, who currently receives service through Xfinity. Last month, his bill exceeded $400, whereas his usual monthly bill is approximately $20–$40. Our father has early-onset dementia and lives alone. We are unsure whether he may have

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Plan

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Hey @user_memcby, Thank you for visiting our official Xfinity Forums Community support page. If you are receiving messages, you may have some equipment that is not in use. Have you had someone review the account with you and go over the assigned equi

XfinityDemitrius

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2 hours ago

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I'm being asked to return a TV box; didn't get one to begin with

Last month I cancelled my Xfinity internet plan. I keep getting calls and texts asking me to return equipment. I had my own modem/router. When I call Customer Service, they state that I have a TV box for streaming services. I don't have one and don't remember ever getting one. I asked for details, t

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