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Peacock Activation Issue
To whom it may concern, I have tried to active my Peacock Premium subscription through the Peacock/Netflix/Apple stream package through Xfinity. I have now tried three separate emails. I have entered a password of my choosing, name, gender, birth year, and home zip code. After I I entered all that i
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Can’t login to email
I’m having the same problem as all of you. I NEED my email today. Is this being looked into?!
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Let's see if there's anything we can do from here, @jonnady. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Yeah the final thing he did was check the line at the modem itself and said it was good. Initially though he was having a problem getting a signal but eventually his device showed it.
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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@user_r54wf8 thank you for reaching out over Xfinity Forums. Reviewing the Elite upgrade associated with premium unlimited, the lines should qualify for upgrading devices 2 times per year as long as the Premium unlimited plan is on the account, ther
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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Thank you for continuing to reach out to us. We are happy to help you look further into this. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon loc
Xfinity Broke my phone
2/12 Can someone call n make the appointment on my behalf for tonight to take the phone 17:19 It seems there is nothing available tonight but it's also open until 8 pm 17:20 We unfortunately have the same appointment access as you and the local stores don't have direct numbers to call. Xfinity Str
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Fiber still not buried
Good Afternoon, We got Xfinity cable a couple of months ago and the cable is still not buried. When will they be burying the cable?
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Customer Service
Hi there, @Nole1981! Thanks for reaching out to us here on the Community Forum. I'm very sorry to hear that you experienced these issues with your XFINITY Mobile promotion. We would be more than happy to review the situation and assist. Please send a
Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us
The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a
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You seem to be correct, another SPAM today, I deleted the app
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Keep received text message for returning device
I canceled my plan and have already paid the final prorated bill. However, I am still receiving text messages from Xfinity asking me to return a device that I have never had. I visited a store, and the agent confirmed that, according to the system records, there are no devices associated with my acc
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Customer Service
Just an FYI, I went through and deselected every single possible way to annoy me on my phone and guess what, another SPAM today Goodbye xfinity app It is beyond annoying to be spammed on a phone, this is not ads while using the app, this is literal S
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Equipment
I paid for service but recieved no confirmation or information on where i get equipment to set it up
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Customer Service
Hi there, @user_p2agxb! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble viewing your recordings. To get this back working, I would recommend first, syncing the DVR. You can do that on the X1 Box by going to
Phone app
It appears that my phone app no longer shows the programs that I have recorded on my Xfinity DVR. How do I fix this.
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@XfinityMichaelC The Bridge Mode section is still empty on my XB7 gateway. Any update about the fix? Can I enter a service request for this issue?
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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The question wasn't about the cost of Extra Innings but will there be an Extra Innings pay-for-view package for the 2026 season. The reason is that MLB signed a contract with ESPN that has ESPN taking over MLB-TV and giving ESPN the rights to stream
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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Problem solved - Xfinity technician changed the modem
Unable to connect to VPN using Xfinity XB7 gateway
Hello, I have been using Cicsco Anyconnect to VPN to my work, but from 2 days ago it suddenly stopped working. I am able to VPN using my mobile hotspot so its clearly an issue with the Xfinity gateway. I checked the firewall setting and its set to low. I noticed in the forum other people with Xfinit
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You have so many apps, but not the Angel app that is becoming very popular. When are you going to add it?
Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
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Is very extrange that for new customers you al give away phones, fees, credits, etc but to keep an old customers like me. Who has been years with you. I have to beg to get the issue you all caused, fixed! Such an awful treatment to loyalty! It's sham
Xfinity Broke my phone
2/12 Can someone call n make the appointment on my behalf for tonight to take the phone 17:19 It seems there is nothing available tonight but it's also open until 8 pm 17:20 We unfortunately have the same appointment access as you and the local stores don't have direct numbers to call. Xfinity Str
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Is very extrange that for new customers you al give away phones, fees, credits, etc but to keep an old customers like me. Who has been years with you. I have to beg to get the issue you all caused, fixed! Such an awful treatment to loyalty! It's sham
Xfinity Broke my phone
2/12 Can someone call n make the appointment on my behalf for tonight to take the phone 17:19 It seems there is nothing available tonight but it's also open until 8 pm 17:20 We unfortunately have the same appointment access as you and the local stores don't have direct numbers to call. Xfinity Str
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Hi there! Thank you so much for reaching out to us here on our Forums page. I am sorry to hear that your number has been changed. @user_l8t8x3, did this happened to your landline or on our Mobile service?
XfinityRoberto
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31 minutes ago
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Who authorized your company to change my phone number. [Edited: "Inflammatory"]
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