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I was supposed to have a battery back up with my installation with my pro Wifi extender
I spoke to a sales rep that told me I would be getting a battery back up with my installation today. My Wi-Fi extender did not come with the battery back up when I agree to this in the beginning there was supposed to be a four hour battery backup to my Pro Wifi extender. Please reach out to me and m
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Customer Service
Apple Watch line assigned to wrong IMEI – need device swap, no resolution after store visit and calls
I replaced my Apple Watch with a new Apple Watch SE 3 (GPS + Cellular). My billing shows the watch line is active, but it says the SIM was switched to my OLD watch's IMEI instead of the new one. Because of that, the new watch shows "No SIM" and can't download an eSIM. What I've already done: • Unpai
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Devices
@user_4xrwar, we understand you're looking to disconnect your Xfinity services, and we're sorry to see you go. Please send us a direct message with your full name and address.Here are the detailed steps to direct message us:Click "Sign In" if necessa
Hello I want close my account and Xfinity services
I want close my Xfinity account and services
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Hi there, and thanks for taking the time to post here on the community forums! We'd be more than happy to take a closer look into the serviceability ticket that was submitted for your home. To keep your information secure, please send us a direct mes
New build serviceability
Hello. I moved into a new build home and am having a lot of difficultly trying to get service at my new address. My neighbors all have Xfinity including [Edited: "Personal Information"]. My address is [Edited: "Personal Information"]. It is a single family home (with an ADU separate on my property f
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Hey there, @user_82i1gz, thanks for reaching out through Xfinity Forums regarding your billing and equipment. I would be happy to take a look at the details of your charges. Can you please send us a direct message with your full name and your full ad
Xfinity stole my money
I was charged for equipment that I’m still using and Xfinity will not refund my money. A total of 4 agents have lied and said I would receive my payment back to my card for them to say it will be applied as a credit. The credit I did not want.
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2 Cable Modems Listed For My Account - How to Correct?
Hi, I've used my own cable modem for years. I've just noticed that my account lists me as having 2 cable modems? Obviously, there is only one cable modem. How do I get the account corrected?
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Customer Service
@user_94l1h1, I appreciate you providing those details, and I'm sorry to hear you're still without service. I understand you would like confirmation about the maintenance ticket and a revision of the technician's notes. Please send us a direct messag
contact information for escalation
I am requesting an urgent escalation of a continuing complete Internet outage. Earlier today, an Xfinity technician came to my home and determined that the outage involved Xfinity equipment/network facilities outside my home. I was subsequently notified by Xfinity that the repair had been completed.
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Hi there, your customer service has become AI slop and is actively hanging up on your paying customers during times where they need a human to speak to. This kind of service is going to result in people cancelling their service with you. I’m actively
Formal complaint – unable to contact customer service during outage
My internet has been down since this morning. I understand there is an outage, but my complaint is about Xfinity customer service, not troubleshooting. Your phone system and Xfinity Assistant are refusing to let me speak with a live representative because there is an outage at my address. The Assist
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user_zg318d, Thank you for confirming. We can help with replacing the box if necessary. First, we will dig deeper with a few more troubleshooting steps to determine where this issue may be coming from. To proceed, please send us a direct chat message
Error Code RDK-03117
Flex box error code RDK-03117 appears on my television almost daily while streaming apps like Peacock and Hulu. This has been an infrequent problem for over 6 months but occurs regularly now. I have had this box for about five years, and the flex box sits one foot away from the router. Occassionally
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Thank you for reaching out here. I am sorry to hear about that issue, and I will be happy to look further into that from our side.
Stream the local TV channels remotely using the xfinity stream app with a fire stick
About a week ago I have been unable stream the local TV channels remotely using the xfinity stream app with a fire stick I have connected to my TV. The other togo channels stream without a problem. My home location is at 02035 and the remote location is at 02532. The notification states ” To play vi
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Hi user_lik0rb, thanks for reaching out here on the community forums! I'm sorry that you've had so much trouble trying to unlock your device. Our team would be more than happy to see how we can help! Please send us a direct message with your full nam
Urgent Request to Resolve SIM/Carrier Lock on Paid-Off Phon
I’m really surprised that Xfinity is bouncing me around since over 2 months I have been calling and visiting their offices. I paid off the phone more than four months ago, yet the device is still showing as SIM/carrier locked, preventing me from using another network provider. I have contacted custo
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Hi, @user_1od76d! It's always great to kick back and enjoy a movie! I am sorry to hear that you got an error message instead. That is not something we want to happen and apologize for the experience. Are you watching on a TV box or using the Xfinity
Xfinity purchased movie isnt working
I purchased a movie on xfinity and it charged me for it, but I am unable to play it. It is showing purchased when I try and play it, but im getting error xre-03092 and its telling me its unable to play video.
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Hello @user_rywxfs thank you for creating this public post about assistance with getting a damage claim started and we can help here. We have received your direct message and will be happy to gather your address details there for privacy of the accou
Property Damage Claim form
I need help getting a Property Damage claim form. How do I get one?
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Thank you for reaching out to us on our community forums @user_98c5f2! I completely understand why this is concerning. Are you able to receive calls or text messages on the transferred number, or are all services affected? Are you having issue
Recently transferred my phone number
Hello I just transferred my phone number from boost mobile to Xfinity Mobile however now I’m unable to make any calls
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I am having the same issue; I am on Verizon (have been for 30 years) with the same phone number I've had the whole time. I get verification texts from everyone else, but not Xfinity. My number is correct in my settings online. Ideas?
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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Disabling fast forward is an awful choice by xfinity. Totally kills half the reason for recording in the first place.
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Hello @user_ibtc8o, and thank you for your detailed response. We apologize for the frustrations this has caused you. We will be happy to review your promotional and billing concerns to a resolution. When you are ready, please send us a direct message
Request for Escalation: Promotional Rate Promised in Writing Not Honored
I am writing to escalate a billing dispute that front-line support has not resolved. I had an Xfinity Internet plan at a student promotional rate of $40.90 per month, scheduled to end in August 2026. In August 2026, I requested an address change for my service. On July 30, an Xfinity chat agent stat
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Hello @Jakobra First and foremost, I’m very sorry to hear about your experience with the delivery of your new device and the challenges you faced when reporting that the package arrived empty. I also apologize for any confusion or miscommunicat
Empty iPhone Box Delivered / Unacceptable Customer Burden
On September 2026, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through automated systems until talking with a live agen
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Hey @user_bd4kh0, Thank you for visiting our official Xfinity Forums Community support page. I am sorry to hear about the issues with the Favorites list. After removing the duplicates, have you performed a system refresh to see if that helps clear th
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My Favorites
A few months ago, I found all my favorite channels were gone. I spent over an hour recreating them. A few days later, the favorites I created were still there, but also I had multiple instances of the same favorite channels. I have tried removing them over and over but the extra ones will not go awa
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