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@user_4lbbcn thanks for the update. We can follow up on your account after the recent appointment. When you have a chance send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to

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Chronic intermittent signal issue. Requesting Line Maintenance

Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin

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user_jmqe3w Good morning! Thank you for reaching out for assistance with your request to add your brother's name to your statement from our Xfinity Forums Team. I'd be happy to help you get his name added toay. Can you please send a Direct Message wi

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Add a family member's name to bill

Hello, I need to add my brother's name to my statement. I chatted with a customer rep last week and was told done. But today I checked with another agent. And i was told my brother's name was only added as a primary user and wouldn't show up on the statement. Can someone help me?

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Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing. This link https://www.xfinity.com/support/articles/installment-plan-balance-due has great information on The Xfinity installment plan.   To clarify when t

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Customer service

Customer for over 6 years here and I’ve never been more disgusted. After years of spotty internet (the highest I was told but it’s selective about who in the house is allowed online) I needed a little help so I attempt to create the installment plan I was offered. This takes over four hours because

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Customer service

Customer for over 6 years here and I’ve never been more disgusted. After years of spotty internet (the highest I was told but it’s selective about who in the house is allowed online) I needed a little help so I attempt to create the installment plan I was offered. This takes over four hours because

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Somewhat. After replacing connectors between our house and the street, the flopping has stopped. The uncorrectable codewords has stabilized, but the correctable is still running 50%. It’s fixed enough to no longer drop signal, though even if speed is

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Chronic intermittent signal issue. Requesting Line Maintenance

Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin

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I am sorry to hear of this issue @user_lhlaic Have you tried to clear cookies and cache?

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how to sign in

when i try to sign in to my xfinity account I get an "access denied" you don't have permission to access "http://www.xfinity.com/" on this server. reference #18.aea03b17.1768211895.a54a35fa

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hlt22 Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry for the frustration this has caused. Spending two hours on the phone only to be told your account setup is "incorrect" is beyond exhausting. I understand how disc

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HBO Max Error

We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W

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@jbeats Thanks for reaching out to us, as the customer myself I know how important it is to make sure I am getting the right speeds that I am paying for.   If you're in the area for the symmetrical speeds to get those symmetrical speeds you act

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500 / 500 Mbps plan results in only 500 / 100 Mbps on CODA56 modem

I activated a 500 / 500 Mbps plan this week but I've only achieved 100 Mbps upstream even after several modem reboots. Downstream is fine. The CODA56 shows OFDMA Upstream channel 0 at 36.2 MHz with channel 1 disabled. There are no coax splitters and speed testing is done from hardwired devices or di

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Phone number on my account is [Edited: "Personal Information"]

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Broken pedestal reported twice already

I have a broken pedestal in my front yard and I’ve called twice can someone send people out here how hard is it to get service !!!??!

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Broken pedestal reported twice already

I have a broken pedestal in my front yard and I’ve called twice can someone send people out here how hard is it to get service !!!??!

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Add a family member's name to bill

Hello, I need to add my brother's name to my statement. I chatted with a customer rep last week and was told done. But today I checked with another agent. And i was told my brother's name was only added as a primary user and wouldn't show up on the statement. Can someone help me?

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Direct messaging

How do I access direct messaging?

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With a new XB8-T, wouldn't that cover the bases of having to power-cycle and hard resetting ?

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Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

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@user_xy4jag My team can help you with your internet speed concerns today. Did the representative get you a technician visit scheduled when you spoke with them?

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Not getting full speed - 2 G Plan

Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to

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Billing after cancelation

I noticed I am receiving a bill for 16 Jan - 16 Feb. However, I canceled my services as of 06 Jan.

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Since you’ve already ruled out the ethernet, cables, DNS, and bridge mode, I'd like to take a closer look @user_y6jikd. Please send a Direct Message to "Xfinity Support" with your full name, the name listed on the account (if different), and th

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Extremely High Ping While Online Gaming

Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti

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This happens at all hours. I've tried the following: different ethernet cables (over 10), different devices, factory reset devices, restarted modem, flushed DNS on PC, tightened/loosened the coax cable, restarted devices, completely reset our network

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Extremely High Ping While Online Gaming

Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti

Question

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