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user_sn83c1 Thanks for reaching out to us today about a recent visit to one of our stores. We certainly don't like to hear this was your experience, and I would be happy to send along your feedback. If needed we can also assist you here with any conc
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Went there in January: Mom dead, cancel service. Today: Cancel internet to security cameras. Do you also want to cancel the phone? WHAT?? I've been paying for a year for a phone in the garbage?!?! Went to a store, manager wouldn't help, wouldn't identify himself, got testy and rude and ejected me!!!
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Of course it’s an issue. I don’t have cable boxes. It’s just getting worse and worse
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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How do I post publicly? Can I change a post from Private to Public?
email will not load via mobile apps/outlook when on wifi - server error
I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con
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@user_lsk7iv Have you reviewed the steps on the link: https://www.xfinity.com/support/articles/switching-between-multiple-accounts to switch between accounts?
linking my phone to the correct xfinity account
We currently have 2 xfinity accounts. One is located in NY and the other in GA. Every now and again, I would like to watch Netflix from my phone but for some reason, the GA account is listed on my phone and the GA account does not support Netflix. How do I get my phone to sync with my NY account?
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user_09bc7q Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to haer of the issues you're having and we'll do our best to help. Please send a Direct Message with your full name and address. Here are instructions on ho
Monthly Outages/Lack of Customer Support
Hi! I'm posting here because I cannot get a hold of a human being to talk to or an email address. I've had Xfinity for years and rarely had any issues. In August 2025, Xfinity did work in my area in order to enhance network delivery, etc. Ever since then, there has been a disruption of services at l
Question
user_3frukp, here is a link that should help with your questions. https://www.xfinity.com/support/articles/global-travel-pass
Does 45 day waiting period for Global Travel pass apply to new accounts or new lines?
I've been with Xfinity now for 45 days and also looking to bring my daughter over to the Premium Unlimited plan. She is currently in the UK and will be there for the next two years. This plan is right for us but I'm wondering if the 45 day waiting period to use international data voice applies to NE
Question
leave rating
Went there in January: Mom dead, cancel service. Today: Cancel internet to security cameras. Do you also want to cancel the phone? WHAT?? I've been paying for a year for a phone in the garbage?!?! Went to a store, manager wouldn't help, wouldn't identify himself, got testy and rude and ejected me!!!
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Customer Service
As of late morning on Friday my Thunderbird PC app is receiving my Xfinity/Comcast emails. Thank you Xfinity techs. Question: are we still on the Comcast servers or are we moved to the Yahoo servers? I have not received any emails regarding th
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
Question
Monthly Outages/Lack of Customer Support
Hi! I'm posting here because I cannot get a hold of a human being to talk to or an email address. I've had Xfinity for years and rarely had any issues. In August 2025, Xfinity did work in my area in order to enhance network delivery, etc. Ever since then, there has been a disruption of services at l
Question
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Customer Service
user_ajqght Please try using Thunderbird with your Xfinity login credentials and see if that serves you well. Others have provided positive feedback while using Thunderbird at least for the time being, while we work on the issues with other mail clie
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
Question
@XfinityGabriel Please help me get into my email!
sign in problems
I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf I just reset my password and had no problem. I want to sign on to my email
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fwhartman Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your preferred email clients. Others have reported using Thunderbird as a valuable workaround while issues with other
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
Question
no. I do not have an answer to my question. Please get me signed into my email!
sign in problems
I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf I just reset my password and had no problem. I want to sign on to my email
Question
I don't understand that question. I'm an old lady with little knowledge of the internet.
sign in problems
I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf I just reset my password and had no problem. I want to sign on to my email
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I just reset my password and it said to sign in on every device. I am in successfully on my phone but can't get back in on my laptop. Please help. It is very important.
sign in problems
I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf I just reset my password and had no problem. I want to sign on to my email
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@dclink, This is definitely not the experience we strive to provide or how we want you to feel. We truly want to help. We will do everything within our power to rectify this as quickly as possible. I want to apologize and explain that our social medi
My promotion is going to expire
I guess I need to make a new post in order to be able to direct message concerning my account. Can someone help me?
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Overcharged
I have been dealing with Xfinity since September on getting $115 dollars that I was overcharged. I have the full conversation with the store manager stating that the refund should have occured, due to store rep error at the time of signing. I still have not gotten my refund. Who else should I contac
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Plan
@user_5bn7h1 I'm glad to hear it's working again. Please create a new post if you notice any further issues with your email server. Please let me know if there's anything else I can assist you with today.
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
Question
Hello, @DBKSLC thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and want to investigate further is you're still having issues access the downloaded content from the Xfinity App. I did find an old forum pos
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Downloads to Xfinity stream not showing up on my computer
When using Xfinity Stream, downloads do not appear when offline.
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