Xfinity Community Forum

Hi @user_psr8w1, I would suggest performing a restart of your box if you have not done so already. As you mentioned, this was just a rebranding and should not have impacted your channel lineup in any way. Check out the article below to see the many w

XfinityJustinM

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2 hours ago

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I am trying to gain TV access to MS.now. We had it until its recent separation from NBC. What can I do to achieve that at Xfinity?

We had access until it recent separation from NBC.

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Having the identical problem on Xfinity Payment site. System stalls upon entering new credit card information. Will NOT allow completion of transaction. Why can't Xfinity IT look into this and resolve it ?

user_41yeqc

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2 hours ago

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Won't let me pay by bank account or add a new payment method

I can't pay my bill via bank account. I even tried to pay with aa new debit card. Representative said I was transferred to them automatically. I informed him that II called them directly. All I want to do is set up a new payment method and find out why only credit cards are accepted on this account.

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Accepted Solution

Success, at last—as a last attempt, I downloaded the Yahoo mail app on my phone and tried to log in with my Comcast credentials. Everything went as above, but in the app it accepted my new password and I am back into my mail : ) Perhaps this tidbit

uncledark

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2 hours ago

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completely locked out of email after yahoo migration fails with "something went wrong"

After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com

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Thanks for your reply! Yes, pretty much as in the screenshots above: 1. at mail.yahoo.com, enter my comcast.com email address 2. it redirects to xfinity.com, where I enter my Comcast password 3. I acknowledge the "migration notice" 4. it redirects b

uncledark

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2 hours ago

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completely locked out of email after yahoo migration fails with "something went wrong"

After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com

Question

Yes, woodpeckers are no good, @user_ggne7p! I have them around my house and they don't seem scared of anything I use to try to get them to move along. It sounds like drilling in my wall sometimes so I understand how it effects the pole. This is all g

XfinityRay

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2 hours ago

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move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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Sorry I am getting ahead of your helpful messages. Yes- all we would require in our next-step decision making is the email with a plan and any additional cost. Is there a way to understand a timeline on when that email might happen? Even a point pers

user_ggne7p

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2 hours ago

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move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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download speed is slow system down

jccol

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2 hours ago

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speedtest

How do i test my internet speed

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We have already had a $100 relocate visit. But, have no instructions or timeline or contact for what is next. No plan.

user_ggne7p

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2 hours ago

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move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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Thanks for letting me know that you have the process started on our end. We can check further into this to see what the status is. We would normally set up a visit to see if it can be moved and to make the plan to move it with you. That is a drop rel

XfinityRay

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2 hours ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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Executive Support Needed

Xfinity mobile (via in person support at the store, as well as telephone support) have been unable to activate a smartwatch (with cellular connection) - over 12 hours of support so far, way too much! There's nothing left to do except return it, however, I'm told it cannot be returned without activat

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We don't know the status our request, the plan, timing, or where the new pole will be moved or, as home owners, if we have costs associated with the request.

user_ggne7p

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2 hours ago

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move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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Hi, @user_78ad37! You can set up the options that you feel are best for your household. If you prefer paper bills and to pay your bills manually each month, you can do that. This link shows how to manage your automatic payments, https://www.xfinity.c

XfinityRay

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2 hours ago

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Autopay discount disappeared

Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start

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@XfinityRay Hi - thanks. The Comcast pole in our yard is what needs to be moved to accomodate possible new construction. We are trying to understand the status of our request and when someone who determines configurations and cost can get back to us

user_ggne7p

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2 hours ago

to the conversation:

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move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

Question

Thanks for taking the time to share your concerns, user_fqtrla! You've come to the right place, and our team is always happy to help! Can you provide some more detail about the issues you've been having?

XfinitySean

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2 hours ago

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I have a complaint I would like to speak with an agent asap

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So there is no point in doing paperless billing with a credit card then if there is no discount and I might as well go back to paper bills and manually pay, right?

user_78ad37

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2 hours ago

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Autopay discount disappeared

Hello, I received my Jan 2026 "billing statement is ready" email and find my $2/month autopay discount is not there. I checked in the Xfinity billing portal that I have both paperless billing and autopay enabled. They have both been enabled for multiple years. I do have a new internet contract start

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it was not answered. There is no response as expected. At least Xfinity is consistent

user_fqtrla

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3 hours ago

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I have a complaint I would like to speak with an agent asap

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I am trying to voice my own complaint but all I am getting is a copy of others' We have had comcast/xfinity come to our house, deal with us on the phone and they fix nothing. They promise to solve issues, decrease the bill, expand services. After eac

user_fqtrla

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3 hours ago

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I have a complaint I would like to speak with an agent asap

Question

Hello @user_70ovjt, you care to elaborate on the issues you are having at this time?

XfinityDuron

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3 hours ago

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Poor service

six hours on phone are they guaranteeing my service is good till January? I already given 300 this month and they were another 259.

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Poor service

six hours on phone are they guaranteeing my service is good till January? I already given 300 this month and they were another 259.

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Customer Service

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Hi there, @user_ggne7p! Thanks for taking the time out of your day to reach out about the pole. We are glad to further help you through this process! Once the new pole is in place, and the power has been moved to it, we can come out and move our line

XfinityRay

commented

3 hours ago

to the conversation:

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move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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