Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (457.6K)
Thanks for taking the time to share some additional context about your experience, @Sklz123. Your recent interactions have not been up to the customer support level that we expect our teams to provide. We can certainly use this as an opportunity to p
Xfinity Support
Can I have a provisioning engineer check my model upstream signal? I upgraded to the 2Gig Internet yesterday and bought the CM3000. I spent all day dealing with T1 troubleshooting and I am not confident they sent the right configuration file. I had a technician come by and confirm that the incorrect
Question
user_b703si Hi there! Thanks for using our Forums to contact us and we are happy to work with you to review the closed account to see what is going on. Can you send us a DM with your name and address to get started? To send a "direct message" /
Wont cancel my account!
Same issue. I have called twice and canceled. At this point I’ve been charged for 3 months and I’m considering going to my bank now to dispute. Terrible.
Question
4 days ago, I upgraded to the 2 Gig plan to take advantage of the higher upload speeds. Since I have a technical background, I knew my existing modem would not support those speeds. I verified compatibility on the Xfinity website and purchased a CM30
Xfinity Support
Can I have a provisioning engineer check my model upstream signal? I upgraded to the 2Gig Internet yesterday and bought the CM3000. I spent all day dealing with T1 troubleshooting and I am not confident they sent the right configuration file. I had a technician come by and confirm that the incorrect
Question
Cable Burried
I've had a new drop sitting in my yard for about 4 weeks waiting to be buried. How can I find out when it's scheduled to be buried?
Question
•
Wont cancel my account!
Same issue. I have called twice and canceled. At this point I’ve been charged for 3 months and I’m considering going to my bank now to dispute. Terrible.
Question
•
Customer Service
user_28wvug Hi there! Thank you for reaching out. We are sorry to hear that you're having some trouble accessing your downloaded content. Please uninstall and then reinstall the app on both your iPhone and iPad. It appears this is a glitch.
Verifying download
I download shows and then when I am away from home I get a message saying “verifying download” next to the downloads and I have to delete all the shows and redownload them. My internet connection when traveling is often very slow so that is why I download at home. This issue started at the beginning
Question
Hello, @user_rz9lde - I'm very glad to see that the ticket we submitted on your behalf to our Executive Resolutions team has been resolved. We sent you a final Direct Message (DM) to confirm resolution and answer any other questions you may have, so
This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I was deceived by the Loyalty Dept.
This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I made a call to customer services to inform them that I did not receive my 10.00 off for paperless billing and automatic payment via my checking account. The representative was kind enough to issue that
Question
My solution to this problem was to close my account with Peacock. Just happens that I can get Peacock free through my Xfinity account. Now there are no subtitles when I turn them off. So, it was a win win. No subtitles, and free. Thanks.
I need Peacock subtitles permanently off.
I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock
Question
Bunch of criminals
This stupid company is run by a thieves and liars.. still charging me for a phone that I returned over a year ago.. no heads up when they are gonna take the money. They just decide when they need to pay rent they’ll steal from me. Worst company EVER.
Question
•
Devices
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we ca
Over Billed
I spoke to a rep on the phone a few weeks ago about being charged $100 for a tech fee. The rep said this was being waived as I was never informed of a charge taking place. Even through all of that I was still billed the additional $100, which is beyond frustrating. I would greatly appreciate yall st
Question
Over Billed
I spoke to a rep on the phone a few weeks ago about being charged $100 for a tech fee. The rep said this was being waived as I was never informed of a charge taking place. Even through all of that I was still billed the additional $100, which is beyond frustrating. I would greatly appreciate yall st
Question
•
Billing
It doesn’t work and then they take your money and then you have to wait days to get it back worst customer service ever I been trying to cancel for a month now
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
Question
@mizers96 I would wait to hear from the game. I will reach out after the weekend if we do not hear back from you with an update to check in.
URGENT: Routing Issue in Game
I am playing Oldschool Runescape and i'm playing on West Coast servers but i am being routed to East Coast servers, rendering the game unplayable and xfinity needs to do something about it. multiple people i know cannot play for 10 minutes without disconnecting
Question
Hello @user_uzrp58, thank you for taking the time to leave a post. Congratulations on your new home, that’s such an exciting milestone! We’d be more than happy to check whether your new address is eligible for Xfinity services and help yo
Xfinity Serviceability Request
Hello I am moving into a new home soon and am looking to understand if its possible to get xfinity wifi there. Its a new development thats attached to an existing single family development. Id like any help starting this process.
Question
Xfinity Serviceability Request
Hello I am moving into a new home soon and am looking to understand if its possible to get xfinity wifi there. Its a new development thats attached to an existing single family development. Id like any help starting this process.
Question
•
Customer Service
Haven't got a reply for game support yet, i put in a ticket. i was hoping if xfinity could help in any way they could. Here is a tracert of one of the game worlds My internet during this spike is fine and stable so its not on my end by looking at the
URGENT: Routing Issue in Game
I am playing Oldschool Runescape and i'm playing on West Coast servers but i am being routed to East Coast servers, rendering the game unplayable and xfinity needs to do something about it. multiple people i know cannot play for 10 minutes without disconnecting
Question
@mizers96 I am sorry that you are having issues with playing the game. I know my gamer wife would feel the same way. Since this is happening only on this game it does point to being the game. Have you reached out to the game for additional assistance
URGENT: Routing Issue in Game
I am playing Oldschool Runescape and i'm playing on West Coast servers but i am being routed to East Coast servers, rendering the game unplayable and xfinity needs to do something about it. multiple people i know cannot play for 10 minutes without disconnecting
Question
user_cc2595 Good morning, and thank you for reaching out to our Xfinity Forums Team regarding your concerns. I can see how this would be a frustrating situation, and I'd be happy to help you get this resolved once and for all. To get started, can you
Unresolved Equipment Return & Collection Issue - Formal Complaints
We have been trying to resolve an equipment return issue since 2023. The equipment was returned, and we were told multiple times that everything was resolved. Despite that, we’re still receiving billing notices and are now being contacted by a collection agency for a balance that isn’t valid. We’ve
Question
The unwillingness for xfinity/comcast to pay for E.W. Scripps services is unacceptable. After almost 20 years as a customer it has become clear that Comcast/Xfinity does not truly care about their customers other than timely taking their increasing p
user_qw3ix2
commented
2 hours ago
to the conversation:
0
0
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
Question