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@user_yjsfcr Thanks for reaching out to us. We do apologize for any inconvenience you're having with your monthly billing. I'll be happy to take a further look at your account to get this all cleared up for you. T get et started please send me a di
Saying i have an over due bill and disconnected my service ?
I Paid my bill that was due on Nov 12 and now it’s saying i have an over due bill but it’s not due till december 13? but my service is disconnected now
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user_cditbd feel free to send us a direct message, so we can take a closer look at your Xfinity Rewards account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see
Xfinity Rewards Diamond member
Hello, I’ve been an Xfinity customer for over 20 years now. I recently signed up for a new Xfinity internet plan as my previous one was on a contract and expiring. The new plan created a new account for me which makes it seem like I’m a new Xfinity customer and therefore prevents me from signing up
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Same exact thing here happening to me right now! Telling me I have a past due balance on my account yet my bill was paid in full 12/18. Now somehow I have a past due balance of $36 and despite my next bill not being due until Jan 11. Today will be th
Saying i have an over due bill and disconnected my service ?
I Paid my bill that was due on Nov 12 and now it’s saying i have an over due bill but it’s not due till december 13? but my service is disconnected now
Question
@user_b7m93c I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
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Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Customer Service
Accepted Solution
Xfinity Internet Charges
Hello, I hope you are all doing well. I'm currently having an issue in regards to billing. I thought I had cancelled my Xfinity Internet plan well over 3-4 months after our contract had ended. I've only now noticed that I have overdue charges? I cancelled via chat well over 3-4 months ago and didn't
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Billing
Good morning user_x3u8vi. Thank you for sharing the trouble with us and reaching out to us on our Xfinity Forums. It's an honor to have you as a customer for so many years. We truly appreciate you being with Xfinity. I'm sorry that you are finding tr
Xfinity Rewards Diamond member
Hello, I’ve been an Xfinity customer for over 20 years now. I recently signed up for a new Xfinity internet plan as my previous one was on a contract and expiring. The new plan created a new account for me which makes it seem like I’m a new Xfinity customer and therefore prevents me from signing up
Question
@user_4lbbcn yea most of the time an issue like this is not a modem issue. Sometimes it can be, but there is no way to know for sure without a tech taking a closer look at your location. But we most commonly see repairs being needed beyond the modem
Chronic intermittent signal issue. Requesting Line Maintenance
Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin
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I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions o
Public utility easement removal request
We are trying to remove a 12 foot easement on our property so we can install a pool. We’ve already gotten approval letters from AT&T, CalWater and PG&E and need one from Comcast. Please help! Thank you!
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user_11e5dy feel free to send us a direct message, so we can help with your Xfinity Mobile bill. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you ca
On Unlimited plan, but Mexico data roaming charges still applied
Hello - I was on a short visit to Mexico and despite the Unlimited plan that I am on having "Unlimited talk, text, and data in Canada and Mexico" (see https://www.xfinity.com/mobile/learn/plan) was still charged several hundred dollars of data roaming charges. Can you please look into what that is t
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@XfinityShawn yes. Hence the technician they are sending Sunday. The app support said it was a hardware issue because I’m using my own, but I’m fairly certain it is not my modem/router. After reviewing the logs and factory reset it looks like an out
Chronic intermittent signal issue. Requesting Line Maintenance
Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin
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Hello user_zk8mok! Thank you for sharing the trouble you are having with accessing HBO through the TV app and phone. I'm sorry to read that you are having this trouble. It's disappointing when you find a few minutes to relax, and you can't access you
Kicked out of HBO MAX subscription with xfinity
Had hbo max for years with xfinity. I try to watch today via TV app/phone and am told I need to renew my subscription. I have changed nothing. What gives?
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Hello! Thank you so much for reaching out to us here on the Community Forums. I can certainly understand your concern when waiting since October for your trade-in credit after upgrading to your new iPhone 17 Pro. I would be frustrated in your shoes a
Not receiving trade-in credit for Xfinity Mobile
I traded in my iPhone 12 for iPhone 17 pro, and shipped my phone with store provided label around 2025/10/10. But I still have not received my trade in credit so far!
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Cancel my services
I want to cancel my services. I don't want a callback a week from now, I want to cancel immediately.
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Your Home Network
Long time Lightning fan in Sarasota, FL. I'm trapped too. My son lives in Bradenton, FL and he happily switched to Spectrum from Comcast/Xfinity. However, Spectrum is unavailable at my address. Bummer.
Scripps Channel
Why was the Scripps channel removed from our TV line-up? We live in Venice, FL and are paying almost $400. per month and they take off our only access to our Tampa Bay Lightning hockey game? What a rip-off!
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Good morning @user_2hebq0 We would like to take a look at your signals and troubleshoot your connectivity. We understand the importance of consistent connectivity. Please send us a DM with your full name and address to Xfinity Support. To send a dire
Poor internet quality only in the evening
Hi. I searched this issue in the forums, but the only response I found the poster was complaining about how no one from Xfinity had gotten back to him. For approximately the two weeks, when we attempt to watch a streaming service on our television in the evening, typically after 9 PM, we are unable
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CMTS/service-group instability on your node (mid-split / OFDMA / profile churn)
I upgraded to the new next-gen gigabit pro internet service and I have more than adequate hardware to support it, a Netgear Nighthawk CM3000 modem and a Netduma R3 router. I am having internet issues at the plant level that phone support reps haven't been able to help with as they suggest basic solu
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Your Home Network
Accepted Solution
@user_mk6ggk Thanks for reaching out to us, we do apologize for any inconvenience and we'll be happy to get this all resolved for you. To get started please send us a direct message including your first and last name and the complete service address.
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Xfinity Internet Charges
Hello, I hope you are all doing well. I'm currently having an issue in regards to billing. I thought I had cancelled my Xfinity Internet plan well over 3-4 months after our contract had ended. I've only now noticed that I have overdue charges? I cancelled via chat well over 3-4 months ago and didn't
Question