Xfinity Community Forum

K

I am having the same issue and no one has been able to help. I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app.&

karkrazy13

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53 minutes ago

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Tv go only

I am only getting tv go channels on the xfinity stream app. Been working fine for weeks now this. I’ve already singed out/in. Reinstalled the app, tried different devices. All the same issue.

Question

K

Same here - started last Tuesday (12/2). None of the 125+ LiveTV channels are showing and I only have TV GO channels. No one seems to be able to fix this issue. SUPER frustrating and completely unacceptable.

karkrazy13

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57 minutes ago

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Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND

Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ

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U

We had the same issue about unable to access through POP starting on December 8th and it is still an issue on December 9th. What to do, we an a legacy comcast account and need help. Thanks

user_g9jyqu

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57 minutes ago

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

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U

xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

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Customer Service

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Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server usin

kvolner

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1 hour ago

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U

Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the

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Hey @user_edwr9i , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further f

XfinityJanelle

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1 hour ago

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U

Account suspended payment arrangement

I’m contacting because my account was suspended after I had a payment arrangement in place and explain to the agent and they confirmed that I would have until Thursday to pay my bills and now it’s expensive and I can’t even chat. I have screenshots and the agents ID number all I needed was an extra

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U

Internet slow

Internet is slow it sometimes takes almost 5 minutes for a app to upload like YouTube or Amazon just takes too long

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Xfinity App

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MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

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Xfinity Stream Website

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U

Very frustrating for sure. I am still in that same boat. I have done two things. First, a direct message as directed above. They have an incident number for me and I am waiting to hear back (could be 72 hours). Second, I talked to Samsung. They have

user_ezmj8n

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1 hour ago

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U

Brand new unlocked Samsung phone fails compatibility check

Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and ha

Question

Update -Called Tech Support again this morning - after call, the T3 & T4 errors have stopped and modem is back to where it was last night with channels 2,3,4 bouncing back and forth from locked/unlocked and channels 12 and higher are missing no p

bob-mmk

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1 hour ago

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Intermittent Modem Connection - no power on 21 of 32 channels

Trying to post again without the screenshots on last nights post as post said "private" in purple letters - no idea why. And update - as of this morning, seeing T4 and T3 errors being logged just about every minute. When it is up I am seeing under 50 Mbps download - getting 176 Mbps upload. Working

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U

CNBC and MSNOW drop audio on xfinity stream run thru the Apple TV box. When i downloaded the CNBC and the MSNOW app on the apple tv box and watch thru that those apps the station no longer drop audio, Clearly a xfinity stream problem. I would like so

user_03de5a

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1 hour ago

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U

No Sound Xfinity app MSNBC

Cannot get voice on any of my TVs using Xfinity App. I cleared cache. Updated software on Fire TV and Fire stick. Uninstalled/ Reinstalled application without success. channel works fine via TVs with a cable box. Commercials on MSNBC produce sound. When channel returns to programming, no voice. This

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Cancel my internet

Cancel service. I have tried various ways to cancel and none of them are working.

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Your Home Network

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T

I too cannot connect with either the Xfinity SMTP or POP servers, starting yesterday (Dec 8) sometime. Is it true that Xfinity is essentially offloading their email service to Yahoo (or someone else for that mater)?

TonyWray

commented

2 hours ago

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

U

Account suspended payment arrangement

I’m contacting because my account was suspended after I had a payment arrangement in place and explain to the agent and they confirmed that I would have until Thursday to pay my bills and now it’s expensive and I can’t even chat. I have screenshots and the agents ID number all I needed was an extra

Question

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Billing

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user_ex28b6 Thank you for reaching out to us and for your service to our country. We sincerely appreciate you providing such a detailed and clear explanation of this complex billing glitch. We absolutely understand how frustrating it is to have a leg

XfinityChristy

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2 hours ago

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Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)

Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun

Question

K

Xfinity Stream app not showing LiveTV channels, only TV GO channels

I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o

Question

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Xfinity Stream Website

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Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)

Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun

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Billing

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hayes129 Hi there! Thank you so much for using our Forums and allowing our team over this platform to assist. I understand that you are having connection issues with your TV connection and we are here to help get this resolved. Please send us a DM wi

XfinityJorge

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2 hours ago

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TV Picture Pixelation

Pixelated picture for over 2 months now. Xfinity tech came out did all the troubleshooting and could not find any issues. Switch one box to wireless and still no resolution. I have to use the streaming app to watch tv. This is totally unacceptable service for someone paying nearly $300/ monthly for

Question

K

@user_smuhof Please let us know if the tech can figure out what's going on. This is a SUPER frustrating issue that no one seems to be able to solve.

karkrazy13

replied

2 hours ago

to the conversation:

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U

all the live channels are missing

no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.

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U

Payment

Need to change card on file

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Billing

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