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@XfinityDena Thank you. It seems my solution is to log on early in the morning. Perhaps your site is not set up to handle too much traffic.
Xfinity site
How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?
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I need to return 1 piece of equipment ,,,,
and can not get thru to talk to an agent.
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Customer Service
My email account is locked; it stopped posting new activity on the 12/9/25 ~7:30pm
My email account is locked. I can sign in but there has been no activity since 12/9/25 around 7:30pm. Please assist me. My cell phone number is [Edited: "Personal Information"].
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@user_m1yu2v I appreciate you reaching out to us via Forums to make us aware of the pairing issue you're experiencing with your existing cable card. I would be more than happy to review your account to see what we can do to troubleshoot remotely. &n
Pairing an existing cable card with a different TiVo box
I have been on the phone with customer service for over an hour and no one has been able to get this done. I have a cable card in my possession. This cable card was literally just being used in a TiVo edge box last week. I had to replace my TiVo edge box with a new one. So I now have a new TiVo edge
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@XfinityFrank any Estimated time for resolution? Any information you can share on root cause? Folks in the chat group are wasting a ton of time going from one recommended fix to another, day after day. Thanks.
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Predatory Billing_Revised services not implemented_Parent is since deceased
I am beyond disappointed and frustrated with the predatory billing practices Xfinity exhibits. My mother passed away 11/03/2025. She has cable and internet service currently with Xfinity. I have contacted Customer Service three times to cancel the cable service and maintain the internet service. I h
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Billing
Need equipment can’t connect to an agent
I ordered equipment more than a week ago and it still hasn’t arrived. I need the upgraded WiFi in order to activate my new iPhone. I can’t connect to an agent because they are working on my street! Can I pick the new equipment up at an Xfinity store??
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Customer Service
I contacted, Tom Karinshak President, Customer Experience & Strategy Operations at Comcast https://www.xfinity.com/learn/customer-care I got a response back from Ricky and escalation specialist whom I had a few conversations with. In the end th
Reduced upload speeds after upgrading to 2Gbs download plan
My annual plan was set to increase so I opted to go to the 2Gbs download plan from my 1100/300 plan. I was assured by the CSR my 300 Mbs upload speeds would not be reduced. After the modem reboot, my speeds were reduced to 250Mbs. I went to the Xfinity office last night and they were not able to hel
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@chas7388 Welcome to the "my email is down" thread!!! This isn't the only thread on this forum with the same issue. Take a look around the Forum and you will see others with the same experience and what they have tired to resolve the issue wi
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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I was promised a $500 Visa gift card for switching over from Verizon Wireless to Xfinity Mobile. I have been on the phone for hours over the last 3 months with no response. Any idea what this is? They designated themselves as the comcast escalation b
Xfinity mobile scam
I was scammed out of $700 plus dollars for a phone I didn't know I was charged for. The rep I spoke with told me she could see that there’s no history of the phones data ever being used. It’s been over a month since they last told me Xfinity will investigate and give me a call about a refund and I h
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SGAV Hello, are you still having IMAP issues?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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@Nat_IV We haven't needed to open a widespread ticket for this type of issue since a lot of this IMAP/POP settings problems are being resolved with these basic troubleshooting steps. Do you by any chance know if you're having this same problem when a
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Why are my replies getting lost?
Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.
Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc
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Brewzer420 Thanks for reaching out! Have you been able to do any troubleshooting on your end? How to Troubleshoot Your Xfinity Internet and WiFi connection
Constant disruptions to internet and cable for several months
We have been having problems with both internet and cable for the last several months. Download speeds have been highly variable with internet frequently dropping out entirely. Multiple cable channels are pixelated, particularly the HD channels. We have done all of troubleshooting steps and this has
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@XfinityJeff It looks like my earlier reply was lost. As mentioned, I’m having this issue with outlook and iPhone mail app. But only from home. The phone works fine on carrier’s network and outlook is fine if connected to VPN. &n
Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.
Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc
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I'm having trouble with pop account access as well. The request for mail from comcast.net times out. My email client log reports the pop ip is 96.99.227.0:995.
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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15Plant66 Thank you for reaching out so we can help you set up your TV audio settings. You can find more informaiton about voice guidance here.To turn off voice guidance, tap the B key on your remote to open the Accessibility Settings screen again.Ta
Tv set up
I have an updated tb box but voice guidance keeps popping up. I’ve said no and yes but it won’t continue on
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If others in the neighborhood are experiencing similar issues it is highly unlikely that restarting your modem or checking your connections are going to resolve a neighborhood issue. Make sure the technicians know this is not a single location issue
Neighborhood is experiencing WiFi drops consistently
Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen
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Hello I contacted Xfinity yesterday to see if you guys could remove the equipment fees for a cell phone and a watch that are not used or even connected to my account. I asked the agent and the supervisor why would you send me free devices if I told y
user_qelgcr
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How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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