Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (525.9K)
Yes please however we can have it resolved. Will there be a number provided or anyway we can track it? Att had a similar line and they fixed it I believe the same day or next that we made the request and it just took them like 5 mins to raise the lin
Low hanging frayed line
We have a low hanging frayed line. We reached out weeks ago and have submitted multiple “tickets” via an automated assistant and have heard from no one. How can we get this resolved
Question
Promise of a restored promotion
Hi, I need help resolving a promotion issue with my account. I became a new Xfinity Internet customer in July 2026 and signed up for 1 Gig Internet with a promotional rate. In August, I upgraded to 2 Gig because I was experiencing what I believed was slow Internet. After the upgrade, I did not notic
Question
•
Billing
Help setting up esim on factory unlocked motorola phone
setting up esim on factory unlocked motorola phone Moto Edge 2024
Question
•
Customer Service
Yeah? wasted the whole night. I'm going to return the Tv
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
Question
user_lvmp0s We can definitely check into that for you. Do you have any cable that is currently exposed from what you can see or are you just curious about the process mostly? I just want to make sure that you're not currently having any issues on tha
Nec code for cable depth
the electrical code for coaxial cable appears to state that direct bury needs to be 24 inches deep and buried in conduit 18 inches. I see on here a response that Comcast depth varies 6 to 18 inches of cover. Can you confirm the amount of cover is supposed to be 18 or 24 inches for my area or can you
Question
Internet not working on my second tv
Totally upset uust decided to quit. Not impressed 😕
Question
•
Devices and Equipment
@user_j60aso why P+ can be as Hulu, Apple, Peacock, Netflix, Prime? No issues with those services. First, according to online sources, P+ is not the only platform that has buffering problems. Another example might be (HBO) MAX. And there might be
Paramount Plus Error "Something Went Wrong" just recently
UPDATE (Sep 2026): PROBLEMS SOLVED. Replacing the XG1v3 cable box with an XG1v4 cable box seems to have fixed the problems -- at least when paired with a 1080p TV. Refer to my recent comment for some details. ----- Since the beginning of Feb 2026, we have been getting the following error when watchi
Question
Cancellation of Xfinity Internet
Hi Xfinity Support, I would like to cancel my Xfinity internet service. Can an agent allow the direct message function so I can send a DM please? Thanks!
Question
•
Customer Service
Hey, @user_5z8q4e! Thanks for taking the time out of your day to look at plan options. I moved your post to our Customer Service board so we can best help. We want your package to be a perfect fit for your household needs and at the lowest possible r
Cancel cable account ,need wyfi
I want to cancel my cable, cant afford it, I don't watch TV, I have a xfinity phone A26, wifi is needed
Question
Hello there, just wanted to follow up with you to see if you still need assistance with your remote issues?
My remote is not working
I have followed instructions to reset and remote not working. Two days now without avail
Question
That's definitely odd, user_0bqg1b. In that case, we'll want to take a closer look at the account to see if anything stands out. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll g
Return all cable equipment back to xfinity to back to xfinity
Been trying to cancel cable equipment for multiple properties but 2 months later all I'm getting is the run around
Question
VERIFICATION ID
I have placed 3 times order for 18 pro but i didn’t receive verification email or call so my orders got cancelled i called verification team many times but they said they can’t do anything nd i also called xfinity customer service no one given any solution. What should i do? How do i verify my id wi
Question
•
Customer Service
user_jh1vho Hello, has your downed line issue been addressed?
Downed Wires
Hi! I have had downed cable wires on the ground for over 3 months. Several tickets have been opened up and closed as if completed, but Xfinity /Comcast has not placed the wired off the ground and back on the poles. This stated on June 12, 2026 after lightning took out a utility pole. Ameren replaced
Question
user_0sh1hh Thank you again for the chance to help.
XfinityAmandaB
commented
5 hours ago
to the conversation:
0
0
Downed line across public street – System canceled 2 appointments because I'm not home for OSP hazard
Hello, I need assistance from an Official Employee to escalate an Outside Plant (OSP) infrastructure hazard. An Xfinity overhead cable line has been completely severed and is hanging/laying across the public street. This is not an issue with my individual residential drop or indoor equipment; the da
Question