Xfinity Community Forum

Cannot get anyone to help getting an appointment rescheduled

I had an appointment within a 2-4 PM window after spending over 5 hours trying to get my services with Xfinity all working properly. They never showed up, and after another 30 minute call, someone promised to find another qualified technician and call me back at a designated time. They never called

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Customer Service

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What did I do wrong

Said I'm not allowed on site

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Sign-In and Account Management

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user_o9pz0u Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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4 hours ago

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Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

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Good evening @Tbstaats, and thank you for reaching out on our Community Forums with your trade in issues, we appreciate it. I understand why you are frustrated and we are happy to look into your concerns further and review your previous ticket to see

XfinityAlyssaA

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4 hours ago

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My trade in device to Xfinity has been lost in transit

I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr

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When I create an email, is there a way to schedule the date and time when the email will be sent? Gmail calls this, with admirable simplicity, "Schedule send": https://support.google.com/mail/answer/9214606. Please be aware that there are 2 kinds o

BruceW

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5 hours ago

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Is there a way to schedule when the email will be sent?

When I create an email, is there a way to schedule the date and time when the email will be sent?

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I click and did what you told me to do. Thank you

user_swmi1t

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5 hours ago

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Frustrated

My account has been put on hold due to my grandmother having unfinished business at her address. She no longer lives here and I am not financially responsible for her bills. We don’t have the same credit profile

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I also no longer have my Xfinity rewards. Support confirmed my information's correct, nothing's changed on the account and I'm the primary. They recommended I visit a store for help with the app since it doesn't show the Rewards option. I've done all

user_o9pz0u

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5 hours ago

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Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

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Good evening user_swmi1t, and thanks for joining us in our community! I know how important it is to have your services running at all times, and the last thing we want is for you to be without them going into the weekend, so I'd be happy to look into

XfinitySeth

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5 hours ago

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Frustrated

My account has been put on hold due to my grandmother having unfinished business at her address. She no longer lives here and I am not financially responsible for her bills. We don’t have the same credit profile

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user_w3babi It is typically on the upper right-hand side of the page. Next to the bell icon and Xfinity logo.

XfinityDilary

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5 hours ago

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Complaint being Billed for services that I cancelled

I cancelled cable TV and went to internet only for 65.99 month on 10/25/25. Since then, I have recived bills in November for 204.48, December 204.48 and in January for 213.65! I called the company 3 times (had to go through the online chat to get a phone number to talk to a human.) They told me that

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@XfinityDilary Where is the direct mesaging icon?

user_w3babi

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5 hours ago

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Complaint being Billed for services that I cancelled

I cancelled cable TV and went to internet only for 65.99 month on 10/25/25. Since then, I have recived bills in November for 204.48, December 204.48 and in January for 213.65! I called the company 3 times (had to go through the online chat to get a phone number to talk to a human.) They told me that

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Frustrated

My account has been put on hold due to my grandmother having unfinished business at her address. She no longer lives here and I am not financially responsible for her bills. We don’t have the same credit profile

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Billing

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Same thing happened to me Could not install new modem and had tech come out. He had to call a special Xfinity support line and have them remove the old modem and then the new one would activate Xfinity app wouldn't work nor was the chat option helpf

user_pfzp9z

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5 hours ago

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Xfinity app won't let me deregister old modem and register new one

Bought a new modem and want to replace the one currently registered to my account. Second modem is Netgear nighthawk and first one is Arris (not Xfinity). The app won't let me register a new modem, which I think has something to do with the Arris still being on there. It won't let me remove the Arri

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Hello insanespinster, Appreciate you reaching out. Normally the app is required to allow access to the webpage version of the admin tool by following these steps. https://www.xfinity.com/support/articles/admin-tool-access But since you don't ha

XfinityMatthew

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5 hours ago

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not able to get manage modem because i can't get app on PC

I have spent 5 hours trying to get my printer to work with this new Xfinity gateway they sent me. I tried chat and they were supposed to get back to me, but that never happened. All they tell me is I have to have the App. I have no way of getting the App for my laptop. I do not have a cell phone and

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My ability to log in to my Comcast e-mail just stopped on 1/14/26. Settings are all correct, password is correct, I can log in with it on a browser. I uninstalled and reinstalled on my Galaxy S25, which have checked this e-mail account just fine for

user_op9d5q

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5 hours ago

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Can't connect Comcast email to Samsung 25s phone

This just started yesterday by not syncing. I followed the suggestions and deleted it from my phone, now I cannot add it. My email works on my desktop. What did you upgrade and break? I see from past postings that this seems to be a yearly problem. I've been fortunate until now. HELP!!

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I understand losing a channel you've come to known as available isn't ideal in any way, and your feedback means the world to us. If you'd like more information on any channel tiers that include MSNow, we're happy to help in any way we can. For future

XfinitySeth

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5 hours ago

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I am trying to gain TV access to MS.now. We had it until its recent separation from NBC. What can I do to achieve that at Xfinity?

We had access until it recent separation from NBC.

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Good afternoon user_c80vea. We would certainly be sorry to see you go. I can assure you we would be happy to review your account, and to see what options may be best for you. Please send us a direct chat message with your full name and complete

XfinityJon

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5 hours ago

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Xfinity is not loyal to customers.

My Xfinity went from $313 in January to $485 in December. This absurd. The last time this happened I had to change the service from my wife's name to my name. In other words 27 years of service to a company does not mean anything. This time I called in December to renew and somehow my information wa

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Thanks for posting on our community forums for assistance, user_w3babi. I am sincerely sorry to hear about your situation and would like to help make this right. Could you please send our team a Direct Message with your name and service address? Our

XfinityDilary

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5 hours ago

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Complaint being Billed for services that I cancelled

I cancelled cable TV and went to internet only for 65.99 month on 10/25/25. Since then, I have recived bills in November for 204.48, December 204.48 and in January for 213.65! I called the company 3 times (had to go through the online chat to get a phone number to talk to a human.) They told me that

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Thank you, to user_tntvo1 for your input! That just corroborates what I was told when I signed up for Xfinity Mobile, and what I saw happen on our Xfinity bills. So I think my question to whomever is monitoring this forum from Xfinity is still

user_ec4d2c

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5 hours ago

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2 Product Discount

One of the reasons that I switched to Xfinity Mobile, was that there was a 2 product discount (Xfinity Mobile + Xfinity TV/Internet) of $20 per month. I just heard this month, that the $20 discount has been reduced to just $10. Is that correct? If so, that's enough to spur me to move my cell plan to

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Cell phone not working and making texts

I've been having an issue since 1:30 on Wednesday I have not got this problem resolved yet. I am very upset and I'm going to go to another company that this is not resolved quickly

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Plan

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Xfinity is not loyal to customers.

My Xfinity went from $313 in January to $485 in December. This absurd. The last time this happened I had to change the service from my wife's name to my name. In other words 27 years of service to a company does not mean anything. This time I called in December to renew and somehow my information wa

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Customer Service

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