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Comcast hacked
No internet on and off for two days now my laptop got hacked after it came back on.
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@XfinitySeth services are not interrupted as of right now.
Tree fell on cable lines
A tree fell on the cable lines in front of my house. Who would I contact to take care of this?
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Hello user_abrg1h, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and we will be happy to assist you. This type of situation requires account information best kept private. Please send our team a dire
Help me
I have a few things that have problems with first thing is a representative sold me the prepaid Internet, then I have a TV box come to find out the TV box will not hook up to the prepaid Internet, so that doesn’t work anymore. Now I would like to trade in a phone and upgrade to a Samsung and every t
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Hello @ullajendi2 thank you for reaching out on our community forum! How are you trying to access your email? Are you using a third party email client?
Email access [Edited]
Cannot connect to my email. Error message states server ip address may be fraudulent. "Title Edited: "Personal Information"]
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Same exact issue and this worked for me. THANKS!
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Why am I Xfinity Internet working?
Why aint my Xfinity Internet working?
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Sign-In and Account Management
@user_zey27g We received your message, and will help you over there moving forward.
Urgent Billing Dispute: Promised Loyalty Rate Not Being Honored
I have a recurring billing/loyalty issue that has not been resolved through phone support. I was promised a specific loyalty rate, but my bill increased again, and I need help from Xfinity Support reviewing my account notes/call history. I do not want to post personal account information publicly. C
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Rest assured the issue is something our engineers are aware of based on similar concerns that have been brought to us recently, and we're hard at work trying to get things fixed asap 👍 The Weather Channel has always been unique in this way, but we'l
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
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Hey there user_4vstl0 👋 Trees falling over is pretty crazy, so I hope more than anything everyone and your property included is safe! That said, whenever our lines are impacted by things like this we always want to be alerted as soon as possible to
Tree fell on cable lines
A tree fell on the cable lines in front of my house. Who would I contact to take care of this?
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Porting Number to Mtero Pcs Issue- Zip code Error
Hello Team, Its been couple days trying to port the mobile number to Metro Pcs. Keep getting the Zip code error. Who can help?
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Devices
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan
CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio
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Need help with buried line install
Hello, I have been waiting on a buried line installation for 78 days. My internet is not able to be set up without the buried line. I have not had service for 78 days, despite Xfinity continuing to send me the bill (and call to remind me about my past due balance). Is there anyone who can help me ge
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Your Home Network
Hello bizzyziggy, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I wil be happy to review your account and make sure all is well. Please send our team a direct message with your full name, the n
Transfer Info
Let me start off with, it appears to be working now, but I wonder if it was done correctly? Yesterday, I moved from Fresno to Rancho Cordova. I moved in with a friend who already had service, but we were going to use mine as it was a better setup. I brought my Gateway from my previous address. We we
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The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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Xfinity Stream Website
Skokie Bob provided all the needed info describing the problem. Latest software updates are installed, The Weather Channel fails with 'TVAPP-00100' error trying to run app on TV. There is something different about their signal compared to the other n
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
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Failed Gateway Upgrade to XB7
Xfinity had been pestering me for over a year to upgrade my Gateway from old Arris to the XB7. Everything had been working fine for many years and I usually try to avoid making any changes if not absolutely necessary. Anyway for some reason I decided to give it a try. It should have been an easy act
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Your Home Network
@XfinityChelseaB Okay Chelsea, I just did that. Thank you.
Sales Rep Trying to Scam me claiming modem rental is required to get Comcast internet deals.
Just like the title says, the sales rep was trying to scam me out of $26 a month, claiming that modem rental only from Comcast is required to get deals. This amounts to over $300 a year in expenses I did not need to pay and thousands of dollars over the term of a 5-year contract. I asked him to conf
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Tree fell on cable lines
A tree fell on the cable lines in front of my house. Who would I contact to take care of this?
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Customer Service
user_7tzbwj You would need to call into customer service, and request to be transferred to our Customer Security Assurance (CSA) team. They are the experts that can look into any type of fraud/scam.
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Updated terms of service email
I received the following email. Is it a scam? MyXfinityEmail® Last week, we notified you about important updates to our Terms of Service, Security Policy, and Privacy Policy. As part of these updates, older versions of the Comcast/Xfinity Mail platform will be retired As from Today, June 10, 2026. T
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