Xfinity Community Forum

Thank you for allowing us to help with your cancellation concerns, user_6n73zr. We’ve backdated your cancellation to reflect your original request of June 2nd, and the order is now in place. As mentioned, please allow up to 10 days for the canc

XfinityDilary

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7 hours ago

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complaint

I'm just going to post this as a warning to your other users. 5 days ago, I contacted customer service via the xfinity chat to cancel my internet service. The entire conversation seemed aboveboard, the customer service rep informed me that internet service would be cancelled by the next day and that

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Accepted Solution

It seems like the matter is being addressed. Still, I think it's ABSOLUTELY RIDICULOUS that something like this can happen.

user_6n73zr

commented

7 hours ago

to the conversation:

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complaint

I'm just going to post this as a warning to your other users. 5 days ago, I contacted customer service via the xfinity chat to cancel my internet service. The entire conversation seemed aboveboard, the customer service rep informed me that internet service would be cancelled by the next day and that

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My now Xfinity pass is not working

I purchased the nail pad so that I can use my laptop when I was at work because I didn’t want to use all my gigs from my phone and I get no service from the Xfinity pass. I purchased and I want a refund.

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Your Home Network

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Thank you for reaching out @user_4mbl09! I see we’ve been working on this request over Direct Messages. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum

XfinityAldrik

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7 hours ago

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Technician report

I need help pulling the internal technician repair notes for a recent visit.

Question

@user_fr9hbt We are able to assist here in our community. If you prefer to call, our teammates in Customer Service can assist at 1-800-266-2278.

XfinityLinda

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7 hours ago

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Need to talk to a customer service person

Need to talk to a human

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Additionally, my husband attempted to access the authorize website and is already getting a null page.

user_gnvqrt

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7 hours ago

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Not able to authorize XFINITY Stream on Apple TV

Downloaded XFINITY stream app for Apple TV. Clicked on sign in. Gives both on the web and QR code options. Followed both. Takes me to a site where you can enter the activation code but all of the labels say null. Is https://xfinity.com/authorize not working properly?

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I'm having the same issue when attempting to authorization my TCL TV. When I go to xfinity.com/authorize, the web page says null and I cannot link it to my account and then my tv.

user_gnvqrt

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7 hours ago

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Not able to authorize XFINITY Stream on Apple TV

Downloaded XFINITY stream app for Apple TV. Clicked on sign in. Gives both on the web and QR code options. Followed both. Takes me to a site where you can enter the activation code but all of the labels say null. Is https://xfinity.com/authorize not working properly?

Question

Thank you for reaching out to our team. I am sorry to hear about that experience, and I will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for that service? To send a direct mes

XfinityJohnG

commented

7 hours ago

to the conversation:

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complaint

I'm just going to post this as a warning to your other users. 5 days ago, I contacted customer service via the xfinity chat to cancel my internet service. The entire conversation seemed aboveboard, the customer service rep informed me that internet service would be cancelled by the next day and that

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Land line help

No dial tone i was chatting but got disconnected

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Devices and Equipment

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Let’s start with you giving me a customer service number to call so that I will reach a real representative

user_fr9hbt

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8 hours ago

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Need to talk to a customer service person

Need to talk to a human

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Thank you for sharing those details and the workaround you found, SkokieBob. I can definitely see how frustrating it is when the Weather Channel HD won’t launch on your LG TVs, especially when everything else is working as expected. We apprecia

XfinityDilary

commented

8 hours ago

to the conversation:

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LG TV, Xfinity Stream, Weather Channel Issue

Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl

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Accepted Solution

Closed

complaint

I'm just going to post this as a warning to your other users. 5 days ago, I contacted customer service via the xfinity chat to cancel my internet service. The entire conversation seemed aboveboard, the customer service rep informed me that internet service would be cancelled by the next day and that

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Customer Service

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user_473top, have you had a chance to try @BruceW's suggestions? If so, were you able to view or update your password?

XfinityVianney

commented

8 hours ago

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Wifi password

I forgot wifi password

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I need service on the office TV

I had a technician out last week to fix our TV's, but the one in the office STILL needs service! HELP US< PLEASE!!!!

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Channels and Programming

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krg, hello there and thanks for reaching out. I apologize about your experience and I understand having that live picture clarity is what is very important. I myself wouldn't have any other box other than the wireless box. I was glad that they starte

XfinityQue

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8 hours ago

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received wrong equipment

Once again, Xfinity provided subpar service, wasting six hours of my time without resolving my issue. My primary TV X1 box produced pixelated images and interrupted sound. I ensured that all cable connections were secure and HDMI cable connections were stable. I attempted system restarts, which temp

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We appreciate your feedback and are happy to share it with our team @StephenBarros. You can also submit feedback directly through our website here: https://www.xfinity.com/support/svp-contact-form. However, we do want to set the expectation

XfinityAlyssaA

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8 hours ago

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Tree branches

Xfinity came by yesterday to what looked like power line repair. As they trimmed branches they let a lot of them fall directly on my property and didn’t pick them up. Some loose branches are just hanging on my trees and it looks like a mess

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This does apply to you Xfinity because that mess wasn’t there before. The mess was a direct result of your team tending to cable lines or equipment then cutting branches and leaving them behind. They should be responsible for cleaning up after themse

StephenBarros

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8 hours ago

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Tree branches

Xfinity came by yesterday to what looked like power line repair. As they trimmed branches they let a lot of them fall directly on my property and didn’t pick them up. Some loose branches are just hanging on my trees and it looks like a mess

Question

Good evening @StephenBarros, and thank you for reaching out on our Community Forums. We’re sorry to hear that some tree branches may have fallen into your yard, and we’re happy to pass along your feedback. For branch removal, you would

XfinityAlyssaA

commented

8 hours ago

to the conversation:

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Tree branches

Xfinity came by yesterday to what looked like power line repair. As they trimmed branches they let a lot of them fall directly on my property and didn’t pick them up. Some loose branches are just hanging on my trees and it looks like a mess

Question

Thanks for posting on our community forums for assistance, user_6kd6k0. I completely understand the need for flexibility with verification. Currently, only one phone number can be used for online verification, so adding an additional number isn&rsquo

XfinityDilary

commented

8 hours ago

to the conversation:

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Add second phone number

For verification I want to add another phone number

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Tree branches

Xfinity came by yesterday to what looked like power line repair. As they trimmed branches they let a lot of them fall directly on my property and didn’t pick them up. Some loose branches are just hanging on my trees and it looks like a mess

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Customer Service

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