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@user_43m2k7 “@XfinityGabriel You are correct. You will not lose access to your comcast.net email account if you do not upgrade to Yahoo Mail. The upgrade to Yahoo Mail is optional and offered at no cost, allowing customers to access their e
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
Question
I am a 11 year customer with $120.00 internet and three phone lines, and what does this Diamond tier get me? I can easily port these cell lines to another carrier. Loyalty means nothing here, and as more options becoming available, I believe Comcast
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
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We definitely want to help with your Peacock benefit user_5q8b2m! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Sup
Peacock not working
I had the included with my service, Peacock subscription, that was working fine and now all of the sudden, it is not working. Says I have no plan and need to subscribe. Have already wasted an hour chatting with xfinity support. Please help me fix this issue!
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I appreciate you letting us know you're experiencing something similar with your Peacock benefit user_5q8b2m, and we'd love to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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Thank you for reaching out here. I would be happy to look further into that from here if that WiFi tab is not available on your app. Do you have TV service with an X1 box with us?
Xfinity app does not have WiFi tab
I am trying to change my WiFi password and remove devices connected to my internet. My app does not have a WiFi tab so I cannot do those things. I only see overview, services, and account.
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... Xfinity Stream app on the LG Content Store is 1.14.4 ... tendency to freeze up. Did you try loading the app? Despite the Content Store info, the app on my N5300 Series 2018 Samsung is v2.4.4 (Stream app under "Support"/"About"). Also, when stre
Old version of the Xfinity Stream app on LG Content Store
The version of Xfinity Stream app on the LG Content Store is 1.14.4, last updated 10/11/2022. Clearly, this is an outdated version of your app. How do I get the latest version of this app onto the LG App Store so that I can install it on my TV? This 4 year old version works, but has a tendency to fr
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Purchases
I have purchased over 30 movies that are saved and I am discontinuing my tv service. How do I get the movies before returning the box?
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Xfinity Stream Website
That is great news, user_o8onub! Thank you for letting us know you were able to pick up your new device at a nearby store and you're all set. If anything more were to come up please create a new post and our team will be here to help. Take care, and
Lost equipment
Hi, I just signed up for the Xfinity Now Internet service for my new apartment, and according to Fedex, the equipment has been delivered to my place. Unfortunately, the package was mistakenly returned to the sender by the building manager, and now I cannot track down where the device is. Is it possi
Question
Thanks for meeting us here in our community, @user_bx822k, about your services. Can you please share a little more details, so we may understand a little better? Are you saying you don't have service, and you haven't had it for a year? What services
Credit and device
tv nohad service had not been on since I got the service requested catch and still haven't heard this is going on a year that I have had no service. The last person was suppose to be crediting Me please advise
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user_7bmh3j, Thank you for reaching out. I'll be glad to review the offer and charges. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of yo
XFINITY WON’T REFUND MY MONEY
XFINITY OFFER ME A FREE MOBILE LINE AND IT WASN’T FREE AT ALL !! THEY TOOK 2 MONTLY BILLS OF MY BANK ACCOUNT. I HAVE CALLED SEVERAL TIMES BUT NOBODY RESOLVES THE ISSUE!!! EVERY CALL IS OF AT LEAST 40-50 MIN. THEY KEEP TRANSFERRING MY CALLS AND THE NEXT AGENT IS WORSE THAN THE PREVIOUS. I HAVE BEEN A
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@user_8svvkx We have received your DM, and will continue to help you over there.
Billing
Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!
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@user_i1tixa I completely understand how frustrating and exhausting it is to be without service for this long, especially now that your classes have started, and you rely on your internet every day. I truly appreciate your patience. Since the issue h
About the awful customer service
Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar
Question
Yes, I was able to pick up a new device at the store. Thank you!
Lost equipment
Hi, I just signed up for the Xfinity Now Internet service for my new apartment, and according to Fedex, the equipment has been delivered to my place. Unfortunately, the package was mistakenly returned to the sender by the building manager, and now I cannot track down where the device is. Is it possi
Question
@XfinityChristy I sent my story of how you handling the billing through direct message last night. Hopefully I can get response. Thank you.
Billing
Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!
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My buffering issues resolved on MAX after the last X1 update.
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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We all know Comcast will not be adding this channel anytime soon but I suggest you consider OAN Plus. Its a free steaming channel found on most popular streaming services. It has recent news reports and discussion
Channel Request: OAN
As an Xfinity subscriber, I want to access the OAN network to explore alternative viewpoints and content, enhancing my understanding and awareness.
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DM Xfinity Support here and they can help with this. The only other option is go to an Xfinity Store and see if they have the XG1v4.
XG1v4 Box to Replace the 2xi-6t I Just Received
Is direct messaging still a preferred means of communication on this forum? I am trying to return the streaming box I just received (2xi-6t). That box does not have coax connections. I believe I need the XG1v4. I understand from reading on the forum that the XG1v4 is in short supply. I am not going
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To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts y
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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Okay. Please send us a direct message with your full name and the service address. We will help get this escalated for you.
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
Question
user_0myj8q Thank you for letting us know. I have advised our MODs that you would like the account removed.
XfinityAmandaB
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7 hours ago
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Delete forum account
Hi, please delete/disable my xfinity forums account
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