Xfinity Community Forum

Official Solution

Thanks for taking hanging out with us while we looked deeper into your concern, @user_9cc1e3 . I am glad one of our wonderful fix agents was able to get us the answers we were looking for from the Xfinity stream app team. While we did learn that high

XfinityJustinM

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1 hour ago

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Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+

I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue. I have already attempted the following troubleshooting steps: Cleare

Question

Good afternoon user_dcj6sr. You have reached the right team. I will be happy to assist you further. Since this will require account specific information, I will need you to send me a direct message. Please send us a direct chat message with

XfinityJon

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1 hour ago

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Confirm unreturned-equipment charge settled on closed account

Hi - my Xfinity service was disconnected in August and the account is closed. I paid my final bill in full on September 14, 2026, which included a $120 unreturned equipment fee. My online balance shows $0.00 and the device returns page shows no equipment to return. I am still getting automated colle

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Seasonal pause again

I've tried and tried at the number 1-800-934-6489 many times. Just like I was instructed. With no possible help from the AI on site. Need to seasonal pause again. Seasonal pause.

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user_aaddc7 Thanks for reaching out. That error typically means the email address being entered is already tied to an existing Peacock account. Even if you only use one email today, it's possible a Peacock account was created previously and linked d

XfinityPeterH

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1 hour ago

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Peacock Conflict

My Peacock account won’t activate as it says it’s associated with another account. I should only have one Account on this email.

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Confirm unreturned-equipment charge settled on closed account

Hi - my Xfinity service was disconnected in August and the account is closed. I paid my final bill in full on September 14, 2026, which included a $120 unreturned equipment fee. My online balance shows $0.00 and the device returns page shows no equipment to return. I am still getting automated colle

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Billing

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Good afternoon user_aik4ui. That is pretty easy to fix, but there is a few steps. I wanted to make sure things are as accurate and clear to understand as possible. Here is a solid breakdown on how to fix an accidentally linked Xfinity or Apple accoun

XfinityTommy

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1 hour ago

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Apple TV Subscription Account

When activating Apple TV with my xfinity account, I accidentally linked the wrong one. How am I able to remove that account and add the correct one to get my Apple TV subscription?

Question

Hello @user_44df891, thank you for taking the time to leave a post. Sorry you’re having trouble getting your new modem set up, especially with both your internet and phone service currently unavailable. We’d be happy to help get to the bo

XfinityMarshante

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2 hours ago

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Help setting up a new modem

No internet or phone service while trying to set up new modem, will not work without service

Question

@user_m4q4bx It looks like we received your DM and requested additional information but never received a reply. We would need to get a ticket opened to address it, you can also report it yourself here. However if you would like us to assist, please s

XfinityBillie

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2 hours ago

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How do I report a damaged Comcast utility box

The Comcast box in front of my house is tilted back at an angle with wires hanging out of it. It is also rusty. How do I request this gets repaired?

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Desktop too. Tablets are ok.

user_ww3jic

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2 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

Question

Hello @user_dmaj2s, thank you for your comment. Once the migration to Yahoo has been completed, you would not be able to revert back to the Xfinity email platform.

XfinityMarshante

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

Hi @user_rchv2e,Our customer security assurance team may be able to help with reviewing the status of the web platform. You can report your issue using the report issue tool at https://spa.xfinity.com/report. Can you circle back to let us know if tha

XfinityJustinM

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2 hours ago

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security issue

XFinity keeps blocking a website that is the platform that I use to update my website: aps.app.lindo.agency . It's super annoying to have to grant access in 1 hour increments. Is there a way to add that site to a safe list?

Question

We can look further into this with you, ptatwood. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

XfinityNatalie

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2 hours ago

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linking addresses that have different account owners

My husband's name is shown on our home Xfinity account, but as I manage the account, my phone number and my email address are the ones provided, not his. We now have Xfinity wifi at a second address, and I opened the account under my name, using my same phone number (and I believe my same email addr

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Hi Roberto, could I get an update on this? It is now 3 months later and nothing has been done on this request.

user_m4q4bx

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2 hours ago

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How do I report a damaged Comcast utility box

The Comcast box in front of my house is tilted back at an angle with wires hanging out of it. It is also rusty. How do I request this gets repaired?

Question

monk077 thank you for using the Xfinity Community Forums to reach out regarding your account billing increase. Let's take a look at what caused this increase together and the options for getting your monthly expenses back into a more affordable range

XfinityMarcus

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2 hours ago

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Billing increase

My monthly internet bill increase by $35 without any notice. I have been a long time customer and this really sucks. Do I have any options of reducing the charges? I'm otherwise going to consider canceling.

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Need to lower Wifi bill

Ive been paying $86.90 for nearly a year now. It's getting too expensive. If reduction in monthly fee cannot be decreased to reasonable amount, then I will have to consider going with another ISP.

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A thank you to the wonderful Xfinity Techs that helped me!

So I was having a new fence put in and the contractor hit the line feeding into my house from the street. It was only buried about 4 inches underground and was only adding to an already bad day. I reached out to Xfinity support and they got somebody out the next morning to put in a temporary patch u

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Xfinity Compliments

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@Petegfb the other threads basically say "we're aware but don't have an ETA on a fix."

jdawg90

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2 hours ago

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When are you going to fix streaming bug?

I haven't been able to fast-forward or rewind while recording a program for weeks now!!! When are you going to fix this bug???

Question

I'm NOT excited that they seem to know that it's an issue. With all of their engineers, this should have been fixed weeks ago. I've been with Comcast for over 30 years.

sayheykid

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2 hours ago

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Recorded shows

Cannot watch shows that are still recording, if you hit the time line it reverts back to the beginning and it’s pissing me off

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Yes, that is exactly the process I followed. I got as far as entering the service address and received an error message that address could not be found .Address I tried was [Edited: "Personal Information"]

ptatwood

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2 hours ago

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linking addresses that have different account owners

My husband's name is shown on our home Xfinity account, but as I manage the account, my phone number and my email address are the ones provided, not his. We now have Xfinity wifi at a second address, and I opened the account under my name, using my same phone number (and I believe my same email addr

Question

Billing increase

My monthly internet bill increase by $35 without any notice. I have been a long time customer and this really sucks. Do I have any options of reducing the charges? I'm otherwise going to consider canceling.

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Billing

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