Xfinity Community Forum

Hello @user_xqxpez thank you for reaching out on our community forum. Did you attempt what @EG suggested? Also did you get any notice of a service interruption in your Xfinity app?

XfinityAbby

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2 hours ago

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Wifi

Lights are off on the router

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No puedo iniciar seison. Me dice que intente otra vez

user_z0fnwi

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2 hours ago

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Hola, necesito reportar una disputa de facturación por cargos no autorizados en mi cuenta de Xfinity Mobile (cuenta terminada en 3735). Mi mamá viajó a Chile y usó su teléfono, pero su tarjeta fue bloqueada por el banco al usarla en el extranjero, por lo que no pudo pagar la factura por 3 meses. Dur

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Cancel internet services

Send a message stating: "I need to cancel my internet service effective immediately on [07/11/2026]. Please process this and send confirmation

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Your Home Network

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Thanks again for taking the time to reach out @user_v6ozbb! I am so happy our team was able to get everything sorted out for you! If you ever need anything else in the future, simply create a new post, and we will be more than happy to jump right bac

XfinityQuemekia

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2 hours ago

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Pairing an existing cable card with a different Tivo Box

I noticed that in December 2025 another user posted that they had an issue pairing an existing card with a different TIVO box. I saw no resolution in that case, I'm not finding any help with mine now. No one seems to have expertise with legacy Cablecard pairing. I have used the Xfinity self activati

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So I have recently moved addresses and have not had the time to switch it over yet. I am in the center of Albuquerque, NM which has the strongest signal strength for the Hotspot. I am a paying customer with the 1.1gbps plan and am able to sign in wi

user_60gpc3

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3 hours ago

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Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access

Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity

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user_0pmctd Are you seeing any messages or notifications about any errors?

XfinityShawn

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3 hours ago

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Incoming calls not working

I am not able to receive any calls on my xfinity mobile phone [Edited: "Personal Information”]

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Thanks for reaching out to us on our Xfinity Community Forum! We can certainly understand your frustration. Based on what you've shared, it sounds like you've spent a significant amount of time trying to resolve this and make good on what you were or

XfinityMelinda

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3 hours ago

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Credit - promotion expired

I called in April and added TV service back to my Comcast account with the promise of a great price for Comcast TV plus the Hulu bundle (for free) The representative was unable to add the bundle, so had me sign up for the bundle and credit back that service with the promise it would be resolved and

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STB malfunctioning

After a large area outage of 5 hours cable finally came back. Other of my boxes came back but main cable box did not. Multiple reboots, nothing. Tried help bot, nothing. Finally got customer service. They sent reset signals, nothing worked. Replaced STB at Xfinity store. Now no boxes work. Can't get

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X1

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Hi user_z0fnwi, thanks for reaching out here on the community forums! That is a large amount for a charge, so I don't blame you at all for reaching out. Our team can definitely have a ticket submitted to bring this to the Xfinity Mobile Executive tea

XfinitySean

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3 hours ago

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Roaming data

Hola, necesito reportar una disputa de facturación por cargos no autorizados en mi cuenta de Xfinity Mobile (cuenta terminada en 3735). Mi mamá viajó a Chile y usó su teléfono, pero su tarjeta fue bloqueada por el banco al usarla en el extranjero, por lo que no pudo pagar la factura por 3 meses. Dur

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user_60gpc3 Does it happen with every hotspot or is it only on specific ones?

XfinityVictor

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3 hours ago

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Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access

Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity

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Roaming data

Hola, necesito reportar una disputa de facturación por cargos no autorizados en mi cuenta de Xfinity Mobile (cuenta terminada en 3735). Mi mamá viajó a Chile y usó su teléfono, pero su tarjeta fue bloqueada por el banco al usarla en el extranjero, por lo que no pudo pagar la factura por 3 meses. Dur

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Billing

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We had sent a request for you to send us a direct message. We are still here, and happy to assist. Please send a Direct Message with your full name and address. We may need to try to refresh the system on the backend and go from there if that does no

XfinityJon

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3 hours ago

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RCS CHATS ON GOOGLE

I went to xfinity, and they literally lost Hope in their own staff and tech support. Nothing they tried worked. I paid off my phone and bought a new one and nothing is helping. When looking for and to say "connected" or "connecting", instead now it says "not supported". I'm hoping to go to another c

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That's a fair question. If your internet is only dropping for a minute or two at a time, it can be difficult to troubleshoot while the interruption is occurring. One option is to use the Xfinity app on your mobile device using cellular data, which ca

XfinityMelinda

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3 hours ago

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My www turning off and on

My www turning off and on. Off for a min or 2 and than back.

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Hello... I am having this issue as well. Can I get some assistance.

user_60gpc3

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3 hours ago

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Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access

Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity

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Same issue

I am experiencing the same issue with signing into Paramount + through my box. Same options are listed as in a activation code or a url and both bring you to a sign in page without xfinity listed as a option for connecting. Where does this issue stand? I pay close to 400 a month for this service.

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Channels and Programming

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Hello @user_4o4mu8 thank you for reaching out on our community forum. Do you currently have cable service with us or NOW TV service?

XfinityAbby

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3 hours ago

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Can't live streams from app

I can't understand why I am unable to stream live shows or recording from the Xfinity stream app

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Please exlain to me how to trouble shoot your system when you do not have internet (during the interuption).

user_geneg

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3 hours ago

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My www turning off and on

My www turning off and on. Off for a min or 2 and than back.

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Router

Installed new router

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Your Home Network

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speed dropecd to a fraction of what im paying for!!!

i have over a gigabit service yet my download speed is 96mbs whast the h@## changed???????

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Your Home Network

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So I am at my lake home and my wifi/cable is not Xfinity. I have a ROKU, installed the Xfinity Stream app, connected to my wifi here but do not get the Live Channels. I have my tablet with me as well and that is connected to the lake home wifi and I

Jparrill12

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3 hours ago

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Xfinity Stream app not showing LiveTV channels, only TV GO channels

**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a

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