Xfinity Community Forum

Lost Network Connection

For some time now, our two LG TVs lose the connection overnight. Each morning it shows “Connecting” but never connects or reverts to trying to connect to the XFinity network instead of our own. I must manually turn off Wi-Fi, turn back on and select connect. When I forget the xfinity and other netwo

Question

•

Your Home Network

6

0

user_ni1i63 Hello there! Thanks for reaching out to us on our Xfinity Forums and for creating a post. I'm sorry to reach that we were not able to verify the account with your phone number. I know there are times that we are limited to account verific

XfinityPaula

commented

43 minutes ago

to the conversation:

0

U

Verification issues [Edited]

You asked for verification verify my email won’t verify my phone number [Title Edited: "Personal Information"]

Question

Hello @user_cvaeb7 sorry for the delays in getting that downed line raised in your yard. I will assist you in getting this resolved. Could you please send our team a direct message with your full name and full address? To send a direct message: Click

XfinityThomasC

commented

44 minutes ago

to the conversation:

0

U

Created a ticket that Xfinity isn’t in the system

I created a second ticket for the same issue last night after my first one apparently never registered? Went to check the second ticket this morning and the system is still saying that I don’t have any support tickets open under my account. I’m the only user profile on my Xfinity and I did the ticke

Question

U

Yes. I’ve tried that several times and it hasn’t helped once. That’s why I included deleting local data as one the steps I’ve regularly tried in my previous post. Did you actually read my entire post or look at my previous ones?

user_jp233f

replied

45 minutes ago

to the conversation:

0

J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

U

Want to make change to TV plan and discuss my current internet promo

I would like to make a change to my TV plan. Is that something you can help me with? I also have an internet promo that expires Nov 17th and would like to ask questions about getting on a new promo.

Question

•

X1

4

0

U

My bill

I need to speak with a live agent

Question

•

Customer Service

6

1

0

U

Having trouble adding channel

I'm trying to add more sports and entertainment channel to my channel lineup and its not working. When I press next, it says try again and doesn't work.

Question

•

Channels and Programming

4

0

U

Created a ticket that Xfinity isn’t in the system

I created a second ticket for the same issue last night after my first one apparently never registered? Went to check the second ticket this morning and the system is still saying that I don’t have any support tickets open under my account. I’m the only user profile on my Xfinity and I did the ticke

Question

•

Accessibility

8

1

0

U

TO CLARIFY - SINCE YOU DID NOT UNDERSTAND MY MESSAGE - I filtered the guide to only HD CHANNELS and both the supposed SD channels are still there. So the first link is useless as it just says exactly what I was referring to in a previous message. The

user_451dcb

replied

51 minutes ago

to the conversation:

0

U

Channel Listing Difference

I have Xfinity in the 19607 area. There are two channels listed for the"same" channels and I want someone to tell me what the difference is in the channels and if they are the same thing, why is it necessary to have two different listings? Makes no sense at this point. I will give you an example: Ch

Question

U

Thank you for posting this. I am having the exact same issue, only on two LG TVs and I continue to forget other networks, sign on to 2g abd add password…daily!

user_4db70p

replied

51 minutes ago

to the conversation:

0

U

LG TV constantly losing IP address

My LG OLED television drops its wireless network connection every day. This requires me to go add it back in and put in a password every time which is a real pain. I understand this is actually something that has been happening for a long time. Is there a solution from Xfinity on how to solve this p

Question

Have you tried Clear cookies and data? Go to the gear icon on your Xfinity device home page, then select Settings > Privacy > Clear Cookies and Local Storage Data. Have you also tried using Crunchyroll on a phone, computer, or separate streamin

XfinityDena

replied

55 minutes ago

to the conversation:

0

J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

Good morning @user_451dcb To clarify, if a channel appears more than once in your lineup, it is typically because one version is HD and the other is SD, or because counterpart channels are intentionally included to group channels by genre and make br

XfinityJoe

replied

59 minutes ago

to the conversation:

0

U

Channel Listing Difference

I have Xfinity in the 19607 area. There are two channels listed for the"same" channels and I want someone to tell me what the difference is in the channels and if they are the same thing, why is it necessary to have two different listings? Makes no sense at this point. I will give you an example: Ch

Question

Hello, @user_5j0aa4 thank you for reaching out over Xfinity Forums. Working remotely myself I completely understand the importance of having your home network up and running, and know it can be frustrating waiting for the technician visit when sooner

XfinityJustinC

commented

1 hour ago

to the conversation:

0

U

No Internet

I switched to supposedly the best and fastest internet around. I have had issues for the get go. Our internet goes out yesterday. We call and are told a technician will be out on Wednesday to check it out. 5 days? Really? What do we over pay for? We use the internet for work, school and home and now

Question

user_rujygz Please respond to the Direct message to address your appointment that is scheduled.

XfinityChristy

replied

1 hour ago

to the conversation:

0

U

Moved units in same building - need my existing gateway activated tonight, no technician needed

I moved from one apartment to another unit in the same building and brought my existing Xfinity WiFi Gateway with me. It is plugged into the coax outlet and powered on, but the account was never activated at the new unit, so there is no service at all. The move order went through fine, but the syste

Question

U

Replace

How do I get a replacement modem . We had a fire in our previous apartment and it was damaged significantly .

Question

•

Your Home Network

7

0

U

My Voice and Data gateway has been fully offline for 10 days after moving between two apartments in the same building, so my home phone line is down as well as internet. I want to raise the voice side specifically because it has not been acknowledged

user_rujygz

commented

1 hour ago

to the conversation:

0

1

U

Moved units in same building - need my existing gateway activated tonight, no technician needed

I moved from one apartment to another unit in the same building and brought my existing Xfinity WiFi Gateway with me. It is plugged into the coax outlet and powered on, but the account was never activated at the new unit, so there is no service at all. The move order went through fine, but the syste

Question

saved email was deleted by comcast

Yep, You did it again, went to check on saved email and it all has been deleted this morning. Documents on house insurance, senior freeze, reverse mortgage, purchases from Amazon, Rush cancer treatment, United Health Insurance, Social Security, taxes, vote by mail, roof repair, they are all gone. WH

Question

•

Email

5

0

U

have you read the posts in this thread? The error prevents the Crunchyroll app from loading. So far, the only way to restore Crunchyroll is to exchange the cable box. No amount of restarting, refreshing, unplugging, and deleting local d

user_jp233f

replied

1 hour ago

to the conversation:

0

J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

@user_rujygz, a response has been sent via direct message so that we can confirm your appointment.

XfinityChristy

replied

1 hour ago

to the conversation:

0

U

Moved units in same building - need my existing gateway activated tonight, no technician needed

I moved from one apartment to another unit in the same building and brought my existing Xfinity WiFi Gateway with me. It is plugged into the coax outlet and powered on, but the account was never activated at the new unit, so there is no service at all. The move order went through fine, but the syste

Question

U

Why does it take four days to get an appointment for a total outage

Yesterday we had a storm. The power did not go off. My current Technicolor modem is offline. I cannot get it to reboot. It basically is in the flashing yellow light status. It appears as if there is an issue with the modem. I have to. I called in for a consultation/appointment. The appointment is 4

Question

•

Your Home Network

5

0