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SIM pairing to old phone
I tried switching from iPhone 13 Pro Max to iPhone Duo. But the eSIM is still trying to connect to the old 13. And now my new phone stays on SOS even though it shows active on website. And under Devices it shows a message saying SIM paired, with the paired device being the old 13. Is there a way to
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Network
Upgrade ordered by phone was set up as a port-in with someone else's number, so my new iPhone 18 Pro Max can't activate
I'm an existing Xfinity Mobile customer. I called Xfinity to upgrade my current line to an iPhone 18 Pro Max. Instead, the agent set it up as a new line transferring a number from another carrier, and typed in a number that apparently belongs to Verizon or AT&T. It isn't my number, so the transfer c
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Customer Service
Ok, thank you for verifying that it does not affect your ability to make or receive calls. I understand why you want to have the correct time displayed, and we will move on to next steps. This will likely require a ticket to be submitted. So, in orde
Xfinity landline time incorrect
Hi, It is 11:39 a.m. according to my laptop and cell phone, and the landline portable phone says 4:40 p.m. I just got off my cell phone with Xfinity Customer Service, he did some trouble shooting which included calling the landline 3 times, and then had me change the time in the portable phone which
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Thanks for clarifying, Aqua1ung! You definitely shouldn't be experiencing disconnects multiple times on a daily basis. Have you tried any of the steps listed on the Troubleshooting Tips page here on the forums under the section covering "T3 and T4 ti
No Ranging Response received - T3 time-out
Why so many "No Ranging Response received - T3 time-out" errors in my modem's log? Is this normal? What's the deal with that?
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NO! It affects my ability to see the correct time. Why have a feature that confuses the heck out of some people? Why have this feature work for decades then it doesn't? What sense does that make????? Also if you need to document calls in your phone f
Xfinity landline time incorrect
Hi, It is 11:39 a.m. according to my laptop and cell phone, and the landline portable phone says 4:40 p.m. I just got off my cell phone with Xfinity Customer Service, he did some trouble shooting which included calling the landline 3 times, and then had me change the time in the portable phone which
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Thank you for that information. Did you also check the Xfinity stream store?
Redeemed movie not showing up
I redeemed The Lord of the Rings on Thursday and it's not showing up. It shows it under redeemed rewards.
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I am having the same issue. I just went through a screaming match with your stupid assistant who refuses to send me to a human.
When trying to redeem membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I log into my primary account and when I try to redeem benefits or look at all of the benefits i get "Sorry, you’re not eligible to redeem benefits". I am a diamond member and this worked up until about a week ago. I have also emptied my cache. I spent about an hour on with support chat only to be t
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Does the issue affect your ability to make and/or receive phone calls?
Xfinity landline time incorrect
Hi, It is 11:39 a.m. according to my laptop and cell phone, and the landline portable phone says 4:40 p.m. I just got off my cell phone with Xfinity Customer Service, he did some trouble shooting which included calling the landline 3 times, and then had me change the time in the portable phone which
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Experience with T-Mobile
I've grown very concerned about my Xfinity wifi bill. I've been a T-Mobile customer for a long time, and they've opened service in my neighborhood for basically half the price of Xfinity. Is there a possibility that Xfinity might match the price. I've had Comcast/Xfinity for thirty- five years, and
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Customer Service
Hello, I first went to Movies Anywhere, which is where I typically go to find movies I've redeemed. Then I went to the Xfinity stream app, next I went to my purchases on Amazon. It wasn't showing in any of those services. All my other redeemed movies
Redeemed movie not showing up
I redeemed The Lord of the Rings on Thursday and it's not showing up. It shows it under redeemed rewards.
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Is integration with Tubi broken?
Search results and selections do not lead into Tubi. I haven’t search again and even then the results sometimes do not play via xfinity on the tv.
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Xfinity Stream App
Hello BlueSchmoo, thank you for taking the time to post here in our Xfinity Community forum. We're happy you're here, and happy to assist. I would like to get some more information so I can research this issue, but I will need some account informatio
XUMO BOX-Xfinity stream app only has TVGO listings
Hello, I have already removed, re-installed, logged out and back in, alos verified I am on my home network connection, many of my channels re gone, only TVGO is visible, on the XUMO box as well as my iPad, what is going on?
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I just got new service
I just got new service but it’s saying I have a pre paid account and I don’t have a account and it want let me activate my equipment
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Your Home Network
Cancel rental kung fu panda
We did not intend to rent kung fu panda. We own the 1st movie.
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On Demand
Cancel kungfu panda rental
We have the dvd. Not sure how ordered. No one remembers clicking to buy it
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On Demand
Hello user_uy3ets, thank you for taking the time to post here in our Xfinity Community forum. We appreciate your time, and we are here to help. To begin the process to invewstigate the issue, we will need some account information best kept private.&n
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Persistent Packet Loss for 2 Years Across Multiple Modems and Computers – Need Network-Level Investigation
I've been experiencing constant packet loss on my Xfinity connection for approximately 2 years, and I have been unable to get this issue resolved despite extensive troubleshooting and numerous technician visits. My current equipment is the Xfinity XB10 gateway, and my gaming PC is connected directly
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