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On june 11th lightning struck the lines behind my house and consequently damaged all equipment that was on the router.
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Customer Service
The steps do nothing to fix the issue. The issue is in Xfinitys end. We found it our daughter who had an iPhone still gets the notifications. That means a code on Xfinitys end disabled those notifications for Android users and it needs to be fixed.&
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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@XfinityMarshante I just checked and things aren't syncing correctly. It appears some of my stuff is local, and I hit sync DVR a couple of times last night, so it all should be there on the cloud, but it isn't showing up. I am missing one of my In
DVR saved?
I'm being asked to upgrade my equipment for 4K stuff. I only need it for one TV, which is my main cable box in my living room because that's the only 4K TV, and I do a TON of recording shows, specials, and movies, many of which I cannot afford to lose because they were either final shows, new show b
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@EG the attenuator/splitters are from the tech. I'm an internet only customer.What do you think of this guide?https://help.motorolanetwork.com/kb/general/evaluating-your-cable-internet-connection-d05e8664f4ec971aThanks.
Weird internet outages for the past 6 weeks or so
Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202
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whopps Although our direct messaging isn't a one on one chat, you will still see us reply pretty quickly after you respond. I have already sent you a direct message as well.
Need to cancel service from abroad
I have moved abroad permanently, I have no U.S. phone number for a callback, and I need to cancel my service textually.
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how long till I get a response from direct message?
Need to cancel service from abroad
I have moved abroad permanently, I have no U.S. phone number for a callback, and I need to cancel my service textually.
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@user_8w4ql7 Please send us a direct message with your full name and service address and we will run some tests to try and determine the issue. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct M
Weird internet outages for the past 6 weeks or so
Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202
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@XfinityAbby I have a separate router, yes.
Weird internet outages for the past 6 weeks or so
Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202
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Hello, @Storm32301 sorry to hear you are having issues with the security app while away from home. I understand how concerning this is. Have you already performed the basic troubleshooting steps which would be to make sure you are connected to the in
Home security App
Our home security app isn't working on our Samsung S25 Ultra and S26 Ultra while we're traveling in Mexico! We've reinstalled it, but it's still the only app acting up. Customer service has been unhelpful for two days now. 😩 #Travel #TechSupport #AppTrouble
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WHY IS MY POST MARKED AS "PRIVATE"?
I just submitted a post on the community forum and it shows as "Private". Private between who? Is anyone going to see and respond to it? How do I change it to public?
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Devices
Refund
I have a refund that is on my Xfinity account for $447.00 that I want to be sent back to my checking account. This issue happened on Sunday June 14,2026 and today is June 21,2026 and the money is still not in my account. I sent all of the paperwork from my credit union showing the money was taken ou
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Rules and Automations
user_frdw7p Hey there, thank you for reaching out via our Xfinity Community Forums and for laying all this out. You’ve clearly done a ton of work on your side, and I can imagine how frustrating it is to still deal with drops, especially wh
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
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100 technician charge
Had no internet. They sent a tech out. Found out that the apartment above me had cut the cable. Internet was restored but I received a 100.00 charge on my bill. Not fair
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Billing
user_5p7gzn Hello! Thank you for reaching out to us here on our Community Forum. What troubleshooting have you done so far? Also, please check the connection at the wall and behind the modem to make sure they are securely tightened.
Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)
7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat
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rebelrose68 Thanks for reaching out to us with your great question. Unfortunately you wouldn't be able to do what you are asking as 1 account can only have 1 active internet device at a time. If your address by chance has a split address like 123 mai
Second Internet Line
I would like to add a second internet line to my service. I would like to keep my Xfinity gateway that runs wifi, streaming and camera's. I need a second modem to run my home lab. I will be using my own modem for the second line. is that possible?
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Hello @user_9gadeg, thank you for your comment. Sorry to hear you’re having trouble with the Weather Channel. I can definitely understand how frustrating that is, especially when you rely on it for your weekly updates and planning. Are you enco
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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Hey @user_b4682x , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Xfinity mobile. I would be more than happy to offer my assistance looking into
Massive increase in June Xfin.Mobile bill for data overage. Phone support (2+ hrs.) pathetic, filled with contradictions and flat-out lies!
There are three elements to this post: (1) Formal Filing of Dispute of Xfin.Mobile June Bill; (2) Lies about an Apple Watch promo and unapproved added charges; (3) A synopsis of interactions with Xf.Mobile phone customer service agents that I find to be quite shocking in what was revealed to me. OK
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Hey @user_7uyr5b , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Paramount. I would be more than happy to offer my assistance looking into this further for
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Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
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