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Kwesty Welcome to our community forum! Thank you for reaching out so we can figure out why that error message is appearing. How are you accessing your Xfinity Email? Are you using our online portal: https://connect.xfinity.com/appsuite or accessing y
Email scams
Ya i keep getting the old, new terms of service and u using an older version. I knew they scams but its funny how they pop up again sayn my enail i wouldnt be able to accees after so and so date … lol. Here i am still active. Its always never the same person sending it from “” comcast” ”.. So dont f
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... It makes no sense enforcing stupid process only on Apple TV ... The problem appears from time to time on many other streaming devices, and sometimes even on Comcast/Xfinity's own hardware. It's as if the company loses track of which devices it h
Apple TV: This device can only access finity Stream on your in-home Xfinity WiFi
Connect to the in-home Xfinity WiFi. The Xfinity gateway is in bridge mode and I have my eero mesh. xfinity stream can work fine with Roku, fire tv , iPhone. However, it does not work with Apple TV. It shows “This device can only access finity Stream on your in-home Xfinity WiFi.” It makes no sense
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Poor customer service
Last night I spent hours on chat, couldn’t get live agent !, and left with they are working on it and a case number. Today the chat wouldn’t let me reconnect and see what was going on. Has to go through ropes again and end up with new chat, after hours again got no where even with a case number to s
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Customer Service
Hi there 😊 I’m really sorry that happened, @user_k7r2zc that’s definitely a frustrating situation, especially when it sounds like it was just a simple misunderstanding while traveling. Unexpected international charges can add up quickly,
Help with mobile bill
My wife and daughter went to Canada. The unlimited data was added to one line- she thought it was added to both. When my daughter saw the text to add unlimited, she did. Before that she was driving and using maps. A large charge was incurred. Can we please get that removed?
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Help with mobile bill
My wife and daughter went to Canada. The unlimited data was added to one line- she thought it was added to both. When my daughter saw the text to add unlimited, she did. Before that she was driving and using maps. A large charge was incurred. Can we please get that removed?
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Customer Service
@user_b63c0c Thanks for reaching out to us about getting a copy of your agreement. I would be more than happy to assist you today. To help further, I need to access and verify your account. What should your agreement state? Please send us a direct ch
Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
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Thank you very much for checking that link, I was hoping that would be there for you. I can look further into that from here if you can send me a direct message with the full name and complete address for your service. To send a direct message. &bul
Disney+ and hulu bundle subscription
The button to activate my Disney+ and hulu bundle has not been there since I upgraded my Internet on May 16th that includes this bundle. Also, I never received an email to activate either and I checked on hulu account to see if it was already activated l, but it is not.
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user_t3gerr Thank you for that additional insight, I would like to check on a few other things. Firstly, do you happen to have service at multiple addresses on the same Xfinity ID? Have you recently moved to this location?
Apple TV: This device can only access finity Stream on your in-home Xfinity WiFi
Connect to the in-home Xfinity WiFi. The Xfinity gateway is in bridge mode and I have my eero mesh. xfinity stream can work fine with Roku, fire tv , iPhone. However, it does not work with Apple TV. It shows “This device can only access finity Stream on your in-home Xfinity WiFi.” It makes no sense
Question
With the Xfinity Mobile account being closed @user_skt1bf, we would be unable to access the Xfinity Mobile account information. We recommend contacting our Xfinity Mobile team directly by calling/SMS 1 (888) 936-4968 or live chat at https://www.xfini
Unlock Paid off Pixel 9
I am currently outside the U.S. and need a manual carrier unlock forced on a paid-off Google Pixel 9. My account is closed, so the over-the-air signal failed.[Edited: "Personal Information"]
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Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
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Customer Service
@user_mb126 Thank you for reaching out here on Forums. What I'm understanding is you are wanting to cancel a service and have tried, May you share the steps you've taken to obtain the information you are requesting, so I can get you in the right dire
Cancel my mobil
I've tried for mo tha to cancel my mobile line I need my transfer pin and account number. Then please refund me for my 22 days. I need to cancel so badly and it's near impossible.
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@user_n8wdv5 Going through the same thing right now. I've been with Xfinity Internet since 2014 and with Xfinity Mobile since 2017. My internet rate went from $70 to $130. The best they can do is $85, unless you are a new customer, in which case you
I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
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@XfinityJohnG no it just shows the subscription, but doesn't say active or have a activation button
Disney+ and hulu bundle subscription
The button to activate my Disney+ and hulu bundle has not been there since I upgraded my Internet on May 16th that includes this bundle. Also, I never received an email to activate either and I checked on hulu account to see if it was already activated l, but it is not.
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Let me report that the cable is now reconnected.
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Yes, it was active longer than 60 days. Almost two years. Have no access to devices section, greyed out and doesn't allow me to click on it.
Unlock Paid off Pixel 9
I am currently outside the U.S. and need a manual carrier unlock forced on a paid-off Google Pixel 9. My account is closed, so the over-the-air signal failed.[Edited: "Personal Information"]
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@user_5bojch, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with the signal issues you are experiencing. Please send a direct message including your full name and service address, and
Intermittent latency spikes — confirmed distribution line issue, two tickets, no resolution
I've been fighting persistent intermittent latency spikes since moving into my home (new construction, Comcast-only development) and I'm hoping to reach the Digital Care Team, because front-line support and field techs have not been able to resolve this. The problem: constant intermittent ping spike
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Thank you for reaching out to our team here. I am sorry to hear you are running into that issue with activating the subscriptions. Is there an activate option showing at the https://www.xfinity.com/yoursubscriptions link?
Disney+ and hulu bundle subscription
The button to activate my Disney+ and hulu bundle has not been there since I upgraded my Internet on May 16th that includes this bundle. Also, I never received an email to activate either and I checked on hulu account to see if it was already activated l, but it is not.
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user_au6vgr Thanks for reaching out with your concerns regarding your Xfinity Mobile phone! Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once ther
my iPhone is locked to Xfinity but it has been paid off.
Could someone please assist me to be able to change carrier.
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Good afternoon, and thank you for reaching out to our Community Forums @user_hjwbhz, we appreciate it. If you’ve forgotten your Outlook password, you’ll need to reset it through the Microsoft account recovery process. You can do this by
XfinityAlyssaA
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Forgot my Email Password [Edited]
forgot my password for my Outlook account [Title Edited: "Personal Information"]
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