Xfinity Community Forum

TVGO

One of my TV’s reverts to TVGO and I am unable to watch Live TV?? I have removed and reinstalled App three times. How can I fix this problem?

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Xfinity Stream App

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Y’all are the absolute worst. It’s been two months. The claim still hasn’t even been looked at. Y’all could are less about customer service

user_g9qs7z

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1 hour ago

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Damage to property Claim update

How do I speak to someone to get an update

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Thank you for confirming that you’ve tried those troubleshooting steps @mrplbread —we appreciate it. Our team would be happy to see if we can assist with placing the order. To get started, please send us a Direct Message with your name an

XfinityAlyssaA

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1 hour ago

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Verification issue

Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont

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@XfinityAlyssaA Yes, I’ve tried multiple times. I tried two browsers on my phone, two browsers on my laptop, and one browser on my PC, but I keep getting the same identity verification error every time

mrplbread

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1 hour ago

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Verification issue

Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont

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Thank you for confirming that you’re the primary user and that your information is correct, @mrplbread —we appreciate it. Have you tried clearing your cache and cookies or using an alternate web browser?

XfinityAlyssaA

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1 hour ago

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Verification issue

Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont

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Hello there @fikigoat, were you able to get your remote issues corrected?

XfinityDuron

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1 hour ago

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Web remote not working

For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.

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Xfinity Pro?

I'm attempting to cancel my Xfinity TV service and keep only the 1Gig internet connection. The representative I reached on the telephone gave me a plan that includes a $15 charge for Xfinity Pro. I asked about this, and she said it was an "extender" for the Internet, but couldn't explain it beyond t

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Customer Service

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@XfinityVianney Yes, I’m the primary user. My phone number and email are also set as primary and verified All my information is correct

mrplbread

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1 hour ago

to the conversation:

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M

Verification issue

Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont

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Update: I received notification that the ticket was closed without resolution. I called back and spent two hours on the phone. A supervisor told me we needed to go back to the store, again. My husband will visit the Bedford, NH store tomorrow morning

user_s4svfj

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1 hour ago

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Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

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@user_064p16 While we can certainly understand your desire to receive assistance, we ask that you post your questions or concerns in our public forum and remain patient for a response. This would mean to be as specific as you can without sharing any

XfinityLinda

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1 hour ago

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How can I activate direct messaging to Xfinity Support

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mrplbread, thank you for reaching out and creating a new post. I see you are an existing customer attempting to place an order online. However, you get to a roadblock upon the verification page. If you are an existing customer, it may depend on your

XfinityVianney

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1 hour ago

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Verification issue

Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont

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opjose, thank you for sharing that. The domain of that email does not end with xfinity or comcast. That is not a legit email. I would delete that. I am very glad you caught it ahead of time. Always review the sender's email domain to ensure its legit

XfinityQue

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1 hour ago

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What does the Yahoo Migration e-mail look like? Is this site a scam?

What does the Yahoo migration message look like? I received an e-mail that has an imbedded link to [Edited: "Possible malicious link"] which looks suspicious to me. Could someone confirm that this is not a valid message? Thank you

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Add a subscription

Want to add fox subscribers

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Xfinity Stream Website

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Good evening user_q5fgvc. I would be happy to assist you, if you did want to review the options we do have, or if you need to make any changes. Please let me know.

XfinityJon

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1 hour ago

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Looking for assistance with current 1 Gig plan pricing and unlimited data.

Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!

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Verification issue

Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont

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Sign-In and Account Management

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Xfinity should provide all customers with an antenna and install it so we can get aABC

user_e1tkp0

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1 hour ago

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Detroit Pistons Playoff Game

Because of the WXYZ debacle, I cannot watch the Detroit Piston Playoff Game tomorrow. That's just not right!

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How can I activate direct messaging to Xfinity Support

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Customer Service

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I need to replace multiple sensors

Need to replace multiple sensors

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Devices and Equipment

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do i need to update my email now or elase i will lose all content? probably a scam? Can't say for sure without knowing more, but "Update" emails that have any sort of "click here or lose your access" demand are almost always scams. Do not click! I

BruceW

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2 hours ago

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email update

do i need to update my email now or elase i will lose all content? probably a scam?

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Bankruptcy

Hello , I filled chapter 7 bankruptcy and I keep on getting the run around. Can you please give me a name of a person that I can talk to in this department I’m getting nowhere with your customer service representatives. There useless I hope you know giving me the runaround is in direct violation of

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Network

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