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It's not totally fixed yet. Duh. I added my favorites back in. Realized I wanted to ditch one. It's still in the list even though it's not starred.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Gateway Fiber opened the pedestals on 42nd Place North, Plymouth MN ALL AMPLIFIERS and cable connections are exposed. xfinity - Comcast should come out and reclose the pedestals.
Reporting a broken pedestal box/junction box
The pedestal box/junction outside of my apartment complex is broken/open, and coaxial cables have been pulled out of the box. Trying to report this so that a technician can come out to repair.
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user_7zvevi I would be reaching out too. Our team is here for you. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Star
Report Property Damage
I have reported property damage twice with xfinity. I have uploaded photos and documents. My 1st claim was closed shortly after making it with no resolve. The 2nd claim was closed withing 5 hours of getting a claim number wiyh no resolve.
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I have the same issue here on set top box - no favorites but streaming app shows my favorite channels list. Xfinity needs to send a notice on the tv box to all customers and then push the update correcting this. What is the timeframe for this
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Exposed and severed wires
We had a major storm move through our area a week ago. A tree uprooted and exposed and severed several wires. I have tried to call and use the app to report this issue, but can’t get through to anyone. The automated phone bot hangs up on me. And the app keeps giving me an error. How can I get someon
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Customer Service
Wish Xfinity would fix the Disney plus issue. So tired of not being able to watch
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@RickVick Yup. Same here. Had to rebuild my favorites. After all that. LOL. Xfinity can suck it! LOL
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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user_4u3o8y Thank you for posting on our community forum so we can help you with your Xfinity service in preparation of your move. Please send us a direct message with your full name and complete service address to “Xfinity Support”.
Cancel my service
I need my service cancelled on September 15 2026 and my September payment prorated accordingly. I am moving outside of the Xfinity service area, so I am not interested in maintaining coverage at all. Absolutely ridiculous that this is the only way to cancel service.
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I'm sorry for the trouble you're having, @user_kad195 . If the system isn't recognizing your information when you try to create a new Xfinity ID, we'll need to take a closer look at the account and how it's linked in our systems. Please send us a Dir
Can’t switch Xfinity Accounts
I can’t switch Xfinity accounts. For some reason when I login, it’s not to the default account. And now I can’t even switch to the default period. Logging out and back in is useless, because they have the same login, but different account numbers. It’s a shame whenever I call customer service I get
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No acceptable solution has been put forward. This issue is left unresolved
complaints
Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (
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@XfinityQuemekia Just sent the message, thanks!
Peacock says already linked
Hi I haven’t activated my peacock account yet and keep getting emails and texting to do so. When I go to activate it, Peacock says that my Xfinity account is already linked. It’s not. how can I fix this
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When I enter my phone number and the subsequent code it says: This information doesn't match our records. Try again or contact us and one of our agents will be happy to help you. So I can’t change the Xfinity ID.
Can’t switch Xfinity Accounts
I can’t switch Xfinity accounts. For some reason when I login, it’s not to the default account. And now I can’t even switch to the default period. Logging out and back in is useless, because they have the same login, but different account numbers. It’s a shame whenever I call customer service I get
Question
Cancel my service
I need my service cancelled on September 15 2026 and my September payment prorated accordingly. I am moving outside of the Xfinity service area, so I am not interested in maintaining coverage at all. Absolutely ridiculous that this is the only way to cancel service.
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Billing
"Amazing how the assholes at xfinity not only can't fix this, they refuse to admit it is a problem they created. Time to cut the cord." LOVE THIS!
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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@Arsen2oll Call Comcast security. Ask them to look at the account and see if it's active----------------------- Comcast Customer Security Assurance------------------- Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
Comcast.net email stuck in connect.xfinity.com loop
My Comcast.net email address is listed on my account, but I cannot access webmail. When I go to connect.xfinity.com/appsuite, it loops to the Xfinity hub/support page instead of opening the mailbox. The email status page says “You don’t have Xfinity Services.” I also tried setting the mailbox up in
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Xfinity rewards tracker says I'm disqualified
Hello. I signed up for new Xfinity service a few months ago and was promised a $100 Amazon card if I paid on time/kept my account in good standing. The estimated issue date is today (Aug 19th). When checking the rewards tracker, it says that I'm disqualified for the reward due to a change in service
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Customer Service
Contact Xfinity Mobile customer support to unlock at 1-888-936-4968.
Network Unlock Code
Hi, I am a former customer requesting an unlock code for a paid-off LG K30 IMEI: [Edited: "Personal Information"]. I no longer have an active account.
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user_gvic5a Hi there! Thanks for being an Xfinity customer and for finding a way to stay with Xfinity. I know when billing processes and a change is not reflected on the statement is can be confusing. I'm sorry that the new plan is not showing yet, b
Auto pay discount
My monthly bill increased last month from $80 to $100/mo. I am retired and on a fixed income but depend on internet availability. I was going to switch to another provider, but saw a plan that was close to what I was paying. It is 2 gig, and $95 with a $10 discount with auto pay. I changed to it onl
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Please fix this!, started Aug 18, still messed up today (8/19). The all channels guide shows a star on the previously selected favorites, but there’s no FAVORITES guide.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
user_3wstrc Thank you for giving us the opportunity to assist you with your account. Please reach out to us again if you have any other concerns we can help with.
XfinityBrianH
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Lower wifi rate
My roommates and I signed up last year for wifi at $40/month. Now that it has been a year, it is going up to $70/month, but there is a new Xfinity deal available for new customers to get the $40/month rate with a 5 year guarantee. We would like to stay with Xfinity at the $40/month rate, but we have
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