Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (525.7K)
Problem will billing
In error i signed up for a yearly paramount plus subscription.must say i did not realize i did it because i already have a free subscription with Xfinity i went into local office and they said to contact Paramount which i did. Paramount said there is nothing to do with this and to contact Xfinity. I
Question
•
Customer Service
Hello @user_wc8don, and thanks for asking such a great question here on our Xfinity Community forums!When you sign up for the NFL Sunday Ticket through Xfinity, you should receive a confirmation email. You would then follow the activation instructio
NFL SUNDAY TICKET
Ordered the NFL Sunday Tickrt today. Received a confirmation email that I’ve been charged the $240. It appears to be active on my smartphone but not on my tv. What do I need to do?
Question
Unable to cancel NOW TV - need help canceling
I have called and received confirmation that my NOW TV subscription was canceled. I just received my bill and it has not. I have never used the service and do not want it. Can someone PLEASE help me!
Question
•
Billing
Horrible Experience
To Whom It May Concern: I am writing to formally complain about an extremely frustrating and disrespectful experience I recently had with Xfinity customer service. I have been a loyal Comcast/Xfinity customer for more than 24 years. I contacted Xfinity because my monthly bill has increased to approx
Question
•
Customer Service
user_xi5klc We appreciate you reaching out to us over our Community Forums. We are sorry to hear your services were not cancelled as expected. Did you return your equipment to a Xfinity Store, and specially ask that your services be disconnected?&nbs
I returned my equipment and canceled my service a few months ago. However, I am still being charged.
As above, I'm still receiving monthly bills for Comcast/Infinity cable service that I canceled several months ago.
Question
Hey there, @user_em7ik8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do undertand wanting to make the changes with your account, and ensuring everything is closed. I would be more than happy to help with you
internet disconnect september 29 written message only
need to schedule internet disconnect for sept 29 via written message only, no phone. please dm me.
Question
How do I make a public post because I have called to cancel my NOW tv subscription and have gone through every channel to get this off my bill. Why is this so difficult to do?
Cancel Now TV subscription
I have tried everything to cancel the NOW tv. It keeps telling I don't have any tv services when I contact chat. I am getting billed for it. I no longer want it and it is impossible to cancel. I've gone through NOW TV login, Xfinity stream, through my account. It's impossible to cancel. Why is it so
Question
New Phone Upgrades?
are any of the lines i have on my plan eligible for a phone upgrade?
Question
•
Customer Service
Hi there, @mary140. Thanks for reaching out to us here on the Community Forum and sorry to hear you've been having trouble getting a wired box. We can see about getting one sent out, and also we would like to check out your internet connection to see
hello
I want a new tv box. I went to the store and all they had to offer was a wireless box. My wifi has been on and off these days. So I don't want to rely on a wireless box. I wanted the Arriis XGlv4 4k dvr box so I could still watch tv when my wifi modem failed. They said that a dvr box would not work
Question
I want to make sure, if I cancel my internet service, how much my monthly pay for my phone service would increase
I want to cancel my internet service and have me wife sign up for new customer promo, we have phone service as well. I want to know, if I cancel my internet service and leave only phone plan on me, would the fee increase?
Question
•
Billing
URGENT: Xfinity Mobile Stolen Shipment – Unresolved Ticket ECM0025193375
I am extremely frustrated with how this has been handled and am requesting immediate escalation of Xfinity Mobile ticket ECM0025193375. I paid $300 upfront when I ordered this phone. On September 12, my husband received the FedEx package and immediately noticed it was unusually light. He opened it a
Question
•
Customer Service
Hi there, @SkylineBlvd. Thanks for reaching out to us here on the Community Forum and sorry to hear about the fire! We can check into what can be done to get service restored. Please send a direct message to us including your full name and complete
Route to construction team
[Edited: "Personal Information"] in concord had a fire and and all the coax lines were severed by the fire department. It has affected 12 homes. Please route me to the construction department. We are the management team and can be reached at [Edited: "Personal Information"]
Question
Good afternoon n1mbo. I am happy to assist further. Just to clarify, are you indicating you are concerned your Xfinity account is hacked?
My Netgear CM2050V got hacked. How can I remove the number and get my own number back?
My modem was hacked and has a differrent number installed. I have rebooted my modem but how do I reinstall the Xfinity information to get my phone number back??
Question
Folder syncing
Inbox sub-folders on S21 did not move to new S26+. Spent 2 hours with Samsung. All settings correct. Determination made it's an Xfinity issue. Sub-folders show up on Xfinity website and PC email account with eM Client. Thoroughly researched Xfinity solutions and all settings correct. I need a soluti
Question
•
Network
Diamond Membership lost after move — Primary user gets “Sorry, you’re not eligible to redeem benefits”
My parents had Xfinity service at their previous address for more than 20 years and were Diamond members before a recent move. Their service was transferred to a new apartment with no 90-day break in service. The old account and new apartment account are now linked under the same Xfinity ID, and bot
Question
•
Sign-In and Account Management
Turn off voicemail
I have an answering machine on my phones and do not want or need the xfinity voicemail feature. Please disable/turn it off
Question
•
Home Phone Features
comcast.net email account settings password
xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?
Question
•
Sign-In and Account Management
The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
hello
I want a new tv box. I went to the store and all they had to offer was a wireless box. My wifi has been on and off these days. So I don't want to rely on a wireless box. I wanted the Arriis XGlv4 4k dvr box so I could still watch tv when my wifi modem failed. They said that a dvr box would not work
Question
Hi there, @user_pwa6s1. Thanks for reaching out to us here on the Community Forum and sorry to hear about the difficulty getting this issue properly investigated. We can help steer this in the right direction. Please send a direct message to us incl
Fraudulent Activity - horrible customer service
I have been a customer for over 20 years but currently only for internet. A few months ago, there was fraudulent activity on my profile and a mobile service was added in which they ordered 4 ipads on my account. Upon seeing this, I called xfinity and advised them that this was not done by me and it
Question
user_kdt5qy Thank you for reaching out! Did you have a chance to review the suggestions @BruceW recommended?
XfinityMartyR
commented
53 minutes ago
to the conversation:
0
0
Wifi always disconnects
Can I get a new modem sent to me? This one always loses connection and all my tv's keep losing connection.
Question