Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (528.3K)
I sent a direct message thank you
Member-Owned Router Options for Xfinity Fiber service (EPON)
I need help with switching to Member-Owned Router If your community is served by Xfinity fiber (EPON), you may now be eligible to use your own third-party Ethernet router directly with the Optical Network Unit (ONU). Previously, EPON locations were required to use an Xfinity-provided device (XB7 or
Question
Hi @user_8af28c, we appreciate you providing the full context of your recent technical history and mobile concerns. I will be more than happy to have this sent over to our dedicated mobile escalation team to take a closer look and find the best solut
Xfinity has no flexibility to provide solutions
I posted this recently and thought maybe Xfinity would reach out. No. Just a fake email from someone saying they tried to call me. So again, we had a shared 3 gig Xfinity mobile plan. Only $35 a month for two lines. Worked great until Xfinity started “working” in our area around January 2026. Huge d
Question
To cancel the Internet service
I would like to cancel the Internet service. How to do this? I want to cancel my Xfinity Internet service. I do not want to make or receive a phone call. Please have an Xfinity representative contact me through Direct Message so I can complete the cancellation in writing. Thank you.
Question
•
Customer Service
This is happening to me as well on my fire stick plugged into my tv
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
Question
Moved and Have no access to new account online
Help! I moved and "Moved" my service with Xfinity three weeks ago. I have no access to my account online, and when I sign in it says I am no longer an Xfinity customer. Please help!
Question
•
Sign-In and Account Management
Two more days and crickets. The reply in the message queue simply says thanks for being patient. Sheesh.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
I want to dispute a service installation charge
I received a bill in the mail for $100 today. This was a huge shock to me, as I had no idea I had even incurred this fee. I had called prior to have a modem sent to my new apartment, but one never arrived. After a few days, I made the trip to an Xfinity store where I picked one up. I came home, and
Question
•
Billing
ShelleyC1 Unfortunately as you mentioned it is only offered as an add on with the Sports and More package. We are here to help if you would like to review your account.
Highest Package Xfinity Offers - still no RedZone??
Can someone tell me how I have the highest Package Xfinity offers, but I still don't have NFL RedZone? It makes no sense that it comes with the $90 Sports and More package but I pay $135 for the TV premium and I have literally every sports channel... Except RedZone?! How?!
Question
@user_kjones82 I'm sorry to hear it wasn't the best experience. We'll have to look into this further for you. Please send us a Direct Message with your name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" i
compromised Account/ Fraud?Unauthorized transactions, devices, and payment method
From the first day I had this account I have had nothing but issues with someone having unauthorized access. i have contacted customer support and the only thing they can say is remove it, but my account is compromised what will do about that. I just setup new service at new address in June and afte
Question
Adding Marquee Network to our service
Hi We really want to watch the Cubs game - can we add the Marquee Network to our service?
Question
•
Customer Service
Cancel my plan.
I'm looking to cancel my plan without needing to call, am I able to do that?
Question
•
Sign-In and Account Management
Paramount plus
If I have showtime though xfinity will paramount plus app be available
Question
•
Xfinity Stream Website
I need a Will Serve letter for my two new construction houses
I need a Will Serve letter for my two new construction houses
Question
•
We will be more than happy to help review the account @user_zefn77. The account will not be eligible for new customer promotional campaigns and we will only offer what is available and eligible for the account. We highly recommend though, visiting ou
how do i get a 5 year locked in price on an current account
I already have an account for wifi with xfinity and want to get a locked in price for 5 years like they offer for new customers. How do i do this?
Question
Xumo pin
Just like several other people in the forum - no phone number is working. Neither is my purchase pin or parental control pin. I called and got no help. I tried to do the online chat and that didn’t work this is my last hope
Question
•
Xfinity Stream Website
Oh no, sounds like a massive headache @user_jp2tum! Let's get this taken care of, so you stop getting two bills. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address
Being billed for two accounts at my address
Hello, I attempted to change my plan on August 25 and inadvertently created a second account at my address. I have an email from August 27 confirming that one of the accounts was supposed to be cancelled, but it never was. Now I have two accounts and two bills. In addition, there is a negative $161.
Question
XP10 Availability
I just notice on app we have 2 Gig available download and upload does that mean XP10 is available?
Question
•
Your Home Network
Can you look at my account further? Thank you
how do i get a 5 year locked in price on an current account
I already have an account for wifi with xfinity and want to get a locked in price for 5 years like they offer for new customers. How do i do this?
Question
@user_xdeo6l Thanks for adding to the community. If remote troubleshooting doesn't fix the speeds, a tech is needed to investigate further onsite. Checking the cables to be in good shape and health is a good thing to do first. If everything looks goo
XfinityBenny
commented
52 minutes ago
to the conversation:
0
0
Keeps completely cutting out while saying it’s fine.
Every 1-3 hours my internet will completely cut out on all devices, while the xfinity app says it’s working as intended. Absolutely nothing will load and I don’t know what to do anymore. I’ve tried every troubleshooting method I could find online from power cycling to replacing the gateway and havin
Question