Xfinity Community Forum

gbakmaars We appreciate it, but will recommend you send us a DM per the instructions above for further assistance.

XfinityShawn

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3 hours ago

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email folders are missing; how to restore them?

All of my email folders are missing. They need to be restored. Help!

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Cancel Service

I would like to cancel my service.

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Customer Service

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Thanks for clarifying, you can sign in by going to our site here. If you're not sure about your Xfinity ID you can select Find you Xfinity ID, below Let's go. Let me know how that works.

XfinityAbel

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4 hours ago

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My account Phyllis parrott

I’m trying to sign in to my account

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Yes I do need help signing in

user_eg797h

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4 hours ago

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My account Phyllis parrott

I’m trying to sign in to my account

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Yes I do need help signing in

user_eg797h

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4 hours ago

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My account Phyllis parrott

I’m trying to sign in to my account

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Thanks for confirming! I would like to take a look at your signals on our end, @Eugene58. We want to ensure that your services are working properly! Can you please send us a Direct Message with your full name and your full address? How to Send Us a

XfinityJeniece

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4 hours ago

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Intermittent Internet Connection Problems

I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. This problem is happening with multiple computers and devices, not just one thing. It is happening with both wired connections and WiFi connections. My router was recently replaced by a technician and the pro

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I'm glad you've seen some good news lnxfrk! How have things been since this comment?

XfinitySeth

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4 hours ago

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Cloudflare Anycast IPs being blocked by comcast ASBR

I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope

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Same. Pls help I have the same issue. Very annoying

user_33dpd2

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4 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Hello there @user_xpz70q, just wanted to reach out to see if you were able to have your Wi-Fi concerns corrected? How are your services treating you at this time?

XfinityDuron

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4 hours ago

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my internet is not connected

My wifi is down and I have had trouble all week long streaming prime video.

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I’m shaving same issue. For five days now. Been on the phone with xfinity and peacock several hours at a time. Bottom line..peacock says talk to xfinity it’s their issue xfinity says talk to peacock it’s their issue. I’m paying for premium plus and I

user_33dpd2

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4 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Hello Jeff, Thank you for putting yourself into the "loop" of potentially being one who is able to solve this "case of missing folders." It would be wonderful if just one representative would solve this individual case, and then have it posted as a

gbakmaars

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4 hours ago

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email folders are missing; how to restore them?

All of my email folders are missing. They need to be restored. Help!

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The issue is it comes on my phone, but not on my TV

user_5ioykp

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4 hours ago

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Paramount streaming issues

Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.

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@sanderson536 thanks for taking the time to reach out on our Xfinity Community Forums page. I'd like to do everything I can to help with getting the Peacock Premium offer redeemed. Can you sign in here and see if you can click on benefit titled Get P

XfinityAbel

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4 hours ago

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Xfinity Platinum Member Peacock Offer?

Hello, I am a Platinum member of Xfinity Rewards, and one of the advertised Platinum benefits is access to Peacock Premium. However, I do not see the option to activate this reward in my account, and I'm unable to take advantage of the benefit. Could you please help me activate it? If there are any

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Xfinity Platinum Member Peacock Offer?

Hello, I am a Platinum member of Xfinity Rewards, and one of the advertised Platinum benefits is access to Peacock Premium. However, I do not see the option to activate this reward in my account, and I'm unable to take advantage of the benefit. Could you please help me activate it? If there are any

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Sign-In and Account Management

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Asyd thanks so much for coming back and posting this resolution data! We're always happy to help with any service-realted questions! 😀

XfinityAlfonso

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4 hours ago

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High jitter / Latency issues while playing GPS games online

I got xfinity installed in Feb and in June I started having issues with internet while I have been playing online competitive games like Counterstrike 2 I have been facing constant lag and jitter issues everytime and everyday. Been playing on wifi since day 1 and didn't have any issues before no cha

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Can I access my gmail from my tv? If the set has a web browser and an Internet connection, you may be able to use it to log in to Gmail.com.

BruceW

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4 hours ago

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Gmail

Can I access my gmail from my tv?

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coax installation

Hello, I need a Coax contact installed in my apartment.

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Devices and Equipment

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user_alnejk it's been such a pleasure assisting you today, and we're glad that we could find an accommodation that will work for your account. We're always here to help! 😀

XfinityAlfonso

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5 hours ago

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Direct message Customer service

I was wondering how to direct message customer service the people on the phone do their best but I don't think we understand each other Thanks for your time and attention

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Hi @akj8907. The chart at this site https://www.xfinity.com/support/articles/call-pass-mexico-canada will break down traveling to Mexico and Canada depending on what plan you have. Let us know if you have any questions after your review it.

XfinityRaf

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5 hours ago

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Traveling to Mexico

Will i have service in Mexico if i travel there for 2 weeks?

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I am having issues with my connection at random times.

Eugene58

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5 hours ago

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Intermittent Internet Connection Problems

I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. This problem is happening with multiple computers and devices, not just one thing. It is happening with both wired connections and WiFi connections. My router was recently replaced by a technician and the pro

Question