Xfinity Community Forum

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So why is there a limit on actions you can take for Now services, but I was promised.The refund four separate times by your own employees? why do you do you have employees offering refunds? And then don't honor the refund that was offered. I have bee

user_d9qwby

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1 hour ago

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ACCOUNT GOT MESSED UP WHILE MOVING ADDRESS !! I was promised a refund four different times. i never received it. [Edited]

Long story short I had xfinity Now internet and phone service. i moved into a new address and I used the chat feature to request an address change.And I did let them know that my new house didn't have a coax setup that I would need to have in a technician come out. they said that was totally fine. T

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C

Same issue here on fire stick. We went as far as I installing and reinstalling. When we get the error prompt, we're able to exit and then start the app again. Everytime we shut off tv/firestick error comes back. Big

cb_juno

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1 hour ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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I keep seeing posts from Xfinity asking for information about the errors. It’s all in the thread - all they need to do is READ it!

user_auc27h

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1 hour ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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Does your retention department know they are on a deadline to restore NFL Network and RedZone?

Hello Xfinity! Does your retention department know they are on a hard deadline to restore the NFL Network and Red Zone PRIOR to the start of the NFL season this year? Please understand that your retention department has until September 9th, 2026 to restore access to the NFL Network and Red Zone. Thi

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Channels and Programming

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user_be6slk Thank you for reaching out and letting us know. We are here and happy to help you with updating your information. Please send us your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Cl

XfinityPeterH

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1 hour ago

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Appointment to Bury Cable

I need to edit the information regarding burying a cable at my address. I do have an irrigation system and would like to schedule the appointment to be home when the cable is buried. I have been unable to edit the information throughout Xfinity Assistant or to contact a live person. Thanks you for a

Question

@ldinpa we actually replaced the firestick since both it and the tv were old.. but the app does the same thing on new tv. And only the stream app does all others work fine

painterfam

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1 hour ago

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U

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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Peacock access

Hello, I have a peacock account via Xfinity rewards. However, shows I can watch on my TV app and streaming box are locked on my cellphone. However do I fix this? I tried deleting and reinstalling the app, signed out, signed back in but everything is still locked. Thank you, Lourdes

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Xfinity Stream App

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Nothing but lip service from xfinity!

3forfun

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1 hour ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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Hi there @user_372112. Thank you so much for reaching out to us regarding the issues you are having with the Xfinity Stream app on your two first TV's. Are you still having troubles with the app?

XfinityRoberto

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2 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

U

Appointment to Bury Cable

I need to edit the information regarding burying a cable at my address. I do have an irrigation system and would like to schedule the appointment to be home when the cable is buried. I have been unable to edit the information throughout Xfinity Assistant or to contact a live person. Thanks you for a

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Customer Service

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I need an ARRIS XG1v4 cable box

I'd like to request a Arris XG1v4 Cable Box to replace current wireless 4k box which does not work in my house. I see that many have been able to obtain a replacement through this forum, but can't find the exact process? Can and Xfinity rep contact me with details?

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X1

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Xfinity Stream on Firestick/firetv

A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t

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Xfinity Stream Website

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Cancel my service

Hey losers, cancel my service

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Customer Service

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user_64fi0m Sounds like we need to investigate your account a bit closer. Please feel free to send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" i

XfinityPeterH

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2 hours ago

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Xfinity App Incorrectly Showing Modem/Router as Offline - Can't Manage my Wifi

Like other users have reported, I recently switched from an Xfinity Gateway to a personal Netgear Modem/Router. Xfinity customer service had to manually update my account and remotely configure the new Netgear modem/router because the QR code wasn't being read. They provisioned my account accordingl

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Ive been going in to the xfinity store for 3 months. Even paid off my plan to buy a new phone. Truly unhappy with xfinity right now

user_9ymbm6

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2 hours ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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Two days. That's how long it took for my filters to be deleted after re-entering them for a third time. This is not a cache issue, that's not how a cache works. Comcast has an issue with filters and this needs to be escalated.

kberson

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3 hours ago

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K

Email filters getting deleted

About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the

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user_xayx40 Thank you for the update, and taking the necessary steps to add them as a manager to the account. I'm happy to help you get them added to the statements as well. Can you please send a Direct Message with your name, and the service address

XfinityKassie

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3 hours ago

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Testing Post

Read that I need to make a post before I am able to DM as I do not see the option currently.

Question

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Same issue on all TV’s with Fire stick. Started 5 days ago.

user_08a70d

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3 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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I keep being dropped from Peacock. I cannot access it. It tells me to need to purchase access even though my account is on auto pay. I currently cannot access my programs. How do I stop being dropped when I am on autopay???

user_6e2czn

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3 hours ago

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Peacock

Unable to sign in to peacock

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Is it still going on ?? Ah…. Look at all most recent comments. What do you think? LOL! Okay I’ll play. Yes it’s still going on, as recent as this morning (July 1st) on my TV. As for details on devices and steps taken p

ldinpa

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3 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question