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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
A new line is needed in my home. Still waiting on information.
5 days ago, a technician said an Xfinity truck needs to come to my home to run a new line, but haven't received any news about it. He said Xfinity will call me to schedule the truck visit in 2-3 days. It's impossible to get any information using the Xfinity assistant or calling. What should I do? Th
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Need Help Updating My Equipment
Hi, I have been trying to go to the website to update my equipment but the site does not load at all. Any other way to do it or should I call customer service?
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Customer Service
Called xfinity today and learned if you are a NOW TV customer, there is no live person to talk with about tech. Only chat online. Would have been nice to learn this 5 days ago.
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
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Make an appointment
Can I please schedule an appointment for a technician to come out?
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Customer Service
The same is happening for me and my wife. I suspect the issue is with xfinity. They are moving everyone to yahoo email servers (although your email remains the same). Eventually you should get an invite saying your particular account has
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Hello @user_mzvaer, thank you for your comment. Did your name appear on the caller ID previously?
How do I change my Xfinity Mobile Caller ID?
My Caller ID is not showing up on outbound calls. How do I change my caller ID name?
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Comcast email has disappeared, can't access on iPhone
Comcast email has disappeared, can't access on iPhone
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Devices
Ankit, is the reason I am in the situation I am in now. I was looking to lower my bill so I was paired with Ankit to help assist. I was offered 2 promotions. Both promotions were for 106$ with one including an iPad. It did not mention a mobile line.
This is the worst service I have ever experienced Prabhav and Ankit
I went through three separate service agents. Each one dropped me. They each cut my internet without warning, willfully, to mess with me. I simply have never experienced such rude and unprofessional people. I asked for their employment ID, they didnt respond. They just shined me on. Xfinity: your ch
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Sounds like a plan, @karkrazy13! We'll remain here to help however we can.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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Channels
First thank you so much for adding me tv toons now can you Plase add FETV and MeTV plus to your lineup in the Chicago IL area hope they add them soon thanks again for adding me tv toons
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Channels and Programming
@XfinitySara I will try the "Magic" reboot and reply here if it works or not. If it doesn't work, then I will send a direct message (after being prompted to do so). Thank you.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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complaints
Several months ago, I purchased an Xfinity wi-Fi expansion pod. After a few months of use, it suddenly lost its connection and stopped working. I contacted technical support initially via the chat feature on Xfinity the app in subsequently over the phone despite multiple attempts working with techni
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Customer Service
comcast email has disappeared from my I phone while doing and update
need help installing comcast email back to my I phone because I did and update
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Devices
Pairing an existing cable card with a different TiVo box
I have been on the phone with customer service for over an hour and no one has been able to get this done. I have a cable card in my possession. This cable card was literally just being used in a TiVo edge box last week. I had to replace my TiVo edge box with a new one. So I now have a new TiVo edge
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Non-X1 Service
A new line is needed in my home. Still waiting on information.
5 days ago, a technician said an Xfinity truck needs to come to my home to run a new line, but haven't received any news about it. He said Xfinity will call me to schedule the truck visit in 2-3 days. It's impossible to get any information using the Xfinity assistant or calling. What should I do? Th
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Customer Service
@user_n9p2dv Indeed, thanks for making a post. It creates a case for us to track the resolution. You need permission before sending a private message, but we understand the priority. We'll continue the conversation there together.
Line down
I needed to make a general post before I can send a direct message to contact Xfinity about a cable down in front of the property.
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user_kh0yyp Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Need to contact corporate
Customer service has sent me the wrong phone. I have spent over eight hours contacting them and no one can send me a return label in an attempt to get the correct phone. I have been to a Xfinity store with no help. Does anyone have a way to contact corporate or any advice?
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Hello, @user_tbhbqm thank you for reaching out over Xfinity Forums. I completely understand the frustration with the experience of trying to get the 4K DVR - Xg1v4, not getting it with all the methods attempted, and being billed for additional equipm
Xg1v4 Is A Scam So Frustrating
Three months of trying to get this stupid cable box that is advertised everywhere on Xfinitys home page and still haven’t received one. Continue to be lied to by Comcast agents saying they will “ship” overnight. I’ve been to multiple xfinity stores, was given the wrong one originally when I didn’t e
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Ive been working all day on this, both my android and Thunderbird stopped working sometime Saturday Dec. 6th (I can still see my emails by logging in), Missing really important emails because there not coming to my phone anymore, I understand
user_1adheu
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Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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