Xfinity Community Forum

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Re: "why am i still being billed for services after I cancelled our service"

I am also still being bill for my shut off Xfinity service!!

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Billing

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I'm clicking exactly where you say- the dm icon. Why don't you just have someone message me since this isn't working out. I feel like I'm getting the runaround here.

user_a0f600

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27 minutes ago

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DVR recordings corrupt AND HORRIBLE service from Xfinity

I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga

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Thank you very much for the confirmation. I can see that we have been working on the issue in a direct message. We can continue troubleshooting from there for you.

XfinityJohnG

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32 minutes ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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Got a message from Xfinity assistant asking me to confirm if my internet service is restored. First of all, thanks. Since the problem is intermittent, I need one work week to test if it is stable. I will report it at the end of the work week if it is

user_8684so

commented

34 minutes ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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Hi there @user_omyovo Thank you so much for reaching out on our Xfinity Community Forum about your lockbox concern. I'll be happy to assist. First, can you confirm if this issue is impacting your service?

XfinityDemetrise

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36 minutes ago

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Cable utility box in yard

The cable utility box in my yard is old and broken, it is easily accessible if lifted off, can this be fixed as to avoid and damage or injury from kids/adults touching it

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Can access my business email: cameophotovideocomcast.net

Need to be able to access my business email

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Email

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Cable utility box in yard

The cable utility box in my yard is old and broken, it is easily accessible if lifted off, can this be fixed as to avoid and damage or injury from kids/adults touching it

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Customer Service

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@user_02ro75 Thank you for making us aware that you're having issues accessing your email using third party email servers. Have you tried deleting the email apps from your devices, then reinstalling them to see if that works. Also, have you tried vis

XfinityRaul

commented

42 minutes ago

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email access via POP3 or IMAP fails but works via WebMail

Suddenly (when Xfinity without warning disabled my passwords, so I had to change all of them once I figured out this is why I can't receive emails from there), ONE of the email accounts can not be accessed from either POP3 (Thunderbird) or IMAP (from Amdroid phone). I can log into the account on Xfi

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Yes I can confirm. Samsung S22 One UI ver. 8, Android ver. 16 Xfinity Home ver. 12.96.0

CellarMonkey

replied

43 minutes ago

to the conversation:

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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I am also still being bill for my shut off Xfinity service!!

user_fnsh41

commented

44 minutes ago

to the conversation:

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why am i still being billed for services after I cancelled our service

My services were cancelled in February18th to be concluded at the end of the billing cycle on 2/28/2026. I am being billed for 2/28-3/28/26. I didn't have service anymore. Why am I being billed? Thank you,

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Picture freeze, rotating wheel

I have a new LG OLED 77" TV connected to internet via a Gateway and Extender. Every 2-4 days my picture freezes and the rotating wheel appears for a short time and then the program returns. The only way to stop this is to power cycle the Gateway. What else should I be doing?

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Your Home Network

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user_a0f600 are you sending that to Xfinity Support? I am not seeing anything coming up on our end.

XfinityTommy

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56 minutes ago

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DVR recordings corrupt AND HORRIBLE service from Xfinity

I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga

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Hey there user_oham1i thanks so much for reaching out here on our Xfinity Forums and for signing on with us! If you set up and order online and set this for equipment pickup, then you can do so at any Xfinity retailer near you! Our Xfinity Store Loca

XfinityAlfonso

commented

57 minutes ago

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Pick up modem

I am just needing to double check that I can pick up my set up on Saturday morning

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user_whh9ok, I sure don't blame you for feeling that way. I would like to see what we can do to make this right. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary.

XfinityAngie

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57 minutes ago

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Deceptive Tactics – Read the Fine Print!

I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The

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He never mentioned any expiration date about it. I just added to my Apple wallet and used it once at Arby’s. Then attempted to use it and declined in all these places. What’s irritating is I even emailed him directly for help and he sent me an email

user_whh9ok

replied

59 minutes ago

to the conversation:

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Deceptive Tactics – Read the Fine Print!

I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The

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I sent another one. I can see the one I sent which was at 10:10 am on Sunday. So I did send one.

user_a0f600

replied

1 hour ago

to the conversation:

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DVR recordings corrupt AND HORRIBLE service from Xfinity

I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga

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user_yt6p81 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had a less than pleasant experience, but this is a great opportunity for us to turn that frown upside down. Let's discuss this privately

XfinityMarcus

commented

1 hour ago

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Worst Provider, Conveniently, The ONLY Provider.

Customer service is a joke. Everyone is rude and impossible to talk to efficiently. I’ve battled over a month now trying to shut down my account. When I was finally successful, I reached out to another company who offered a much better plan than anything xfinity has to offer. Just to find out nobody

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user_fb0jjr Thanks for bringing these lines to our attention. We can help report this to the local teams to have the cables taken care of. We would need some information, and wouldn't want you to provide it in a public area. Please send our team a di

XfinityThomasD

commented

1 hour ago

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Safety issue with Comcast’s cables

I have old obsolete cables that are hanging dangerously low and need to get them removed

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Hello, @user_pmdpuk Let's take a look to see if you were overcharged and get this corrected. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "

XfinityThomasC

replied

1 hour ago

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Billing

I think I was overcharged on my most recent bill

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Please advise on billing

user_pmdpuk

commented

1 hour ago

to the conversation:

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Billing

I think I was overcharged on my most recent bill

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