I am submitting a formal complaint regarding my recent experience with Xfinity customer service while attempting to set up new service. On July 19th 2026, I contacted Xfinity chat at approximately 8:17 PM ET to review available offers for a new service plan. From the beginning of the conversation, I

I have been without service for three days, when I went to the chat it tells me that there is an outage. I called in to get a bill credit and had to deal with the worst AI system. It took me ten minutes and two calls to get a person. When I finally got a person they were the least knowledgeable pers

There is a temporary line laying across my backyard and my neighbors. I already submitted this as a safety concern and they came out and confirmed it was a temporary line. This needs to be suspended or raised. We can not mow our yards with this orange line laying across the yards. And - we rec'd no

i moved from att to you two or three weeks ago i will be switching back because youe are worse than them which is hard to do tv dont work-home phone hasnt been ported after being on hold for hours -when starlink becomes available ill go with them-i thought you would have improved after all the techn

I need help setting up a payment arrangement. I have a past due balance of $87.45

I have successfully logged in to the Gateway admin page (10.0.0.1) several times while connected to my WiFi network. I’ve toggled Enable bridge mode and watched the countdown to 0 (zero)… then nothing happens. It stays stuck on that page (please be patient), and the network drops offline. Then I can

I am no longer receiving emails

I am trying to log in on my computer to check email, and whatever Xumo is, it freezes on “cookie preferences” and goes no further than this blank screen.

Says I need to activate peacock but when I open my peacock it says its tied to my xfinity account. When I keep clicking activate peacock on xfinity it says something unexpected happened. Its been saying that for days now and won't fix this broken loop

Went in to my local Xfinity store in March to have 5 devices transferred from Verizon to Xfinity. Just found out it was done incorrectly and Verizon is charging me because my account was still active for 3 of the devices. The Xfinity agent ported my 2 cell phones from Verizon correctly but just chan

We ordered new service from Xfinity. They ran an orange cable from the road and through our yard several weeks ago. It is quite a distance and the cord zig zags all over. This is incredibly frustrating to mow around. We cannot get in contact with anyone to help us with this issue and feel like since

How do I get my survey for the tech service visit I had yesterday? He was excellent. The rest of xfinity not. I have nothing good to say. But my tech Sam was great. The rest have lied and mislead with unethical business practices that I have no words for. A week on the phone and still waiting for an