Official

Accepted

Unanswered

Advanced Filters

Search Results (485.8K)

Most Recent
Selected Most Recent

@XfinityAbby​ We have had it for many years, I'm not sure how long.

 to the conversation: 

0

X1 Stuck at Blank Screen

At least once a day my X1 will be stuck on bank screen. The only way to fix it is to power cycle it. I think I need it replaced.

Question

Leaving Xfinity and moving to 5G - for how long?

Things have gotten too expensive for the speed we're getting. In the event we decide to return at a later date, what's the minimum period someone needs to not be an Xfinity customer to qualify as new business to the company and take advantage of a 5 year rate locked introductory plan? It honestly fe

Question

9

0

0

Streaming error

I was watching live tv... all of a sudden it stopped and I get error tvapp-00116 How do I get the game back on?

Question

6

0

0

Hello @user_dmytzg thank you for reaching out on our community forum! Our Xfinity gateway is included in our newer plans at no extra charge. Do you have an older plan? Or were you referring to the X1 cable box?

 to the conversation: 

0

0

Chat Agent Lied

Called to get specs on purchasing a modem from an independent company for our internet plan. Was told be the chat agent that we could get an X1 modem for free, no charge and no monthly rental fee. Santosh, the agent, told us that we could pick up the modem at any Xfinity store. Went to the store and

Question

Okay. We can check back in with you. How soon do you think you might go?

 to the conversation: 

0

Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

Question

Yes I do thank you. I would go to Salisbury md

 to the conversation: 

0

3

Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

Question

Chat Agent Lied

Called to get specs on purchasing a modem from an independent company for our internet plan. Was told be the chat agent that we could get an X1 modem for free, no charge and no monthly rental fee. Santosh, the agent, told us that we could pick up the modem at any Xfinity store. Went to the store and

Question

13

1

0

Connecting

I cannot connect to xfinity

Question

7

1

0

@user_a82f8r thanks for taking the time to join the conversation, I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime.   How to Send Us a Direct Mess

 to the conversation: 

0

Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

Question

@user_9zovgo I understand the frustration that’s a lot to go through. Your gateway can work with a mesh system, but it needs to be set up correctly. To use your mesh, the gateway has to be in Bridge Mode, which turns off its WiFi so your mesh

 to the conversation: 

0

0

Fiber mesh

I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st

Question

Transfer service

I want to transfer service e to a new address

Question

8

0

0

@user_px15pq Thank you for getting back to us.  Totally get how frustrating that is especially mid‑meeting drops.Your signal levels look good, so this is likely intermittent line/noise outside your home. The timing and construction can also have

 to the conversation: 

0

Daily T4 timeouts, what can I do?

I've worked from home for a year now and xfinity has been very stable up until about a month ago for me. Now at least once a day I'm experiencing a complete loss of connection for multiple minutes. I'm reading the sequence of events in my SB6190 modem's log indicates the modem is losing downstream D

Question

Hi there @user_dsis25. Can you provide some further details on what happened when you tried to unlock your phone?

 to the conversation: 

0

0

Unlock my Iphone

Xfinity won’t unlock my IPhone even though it is eligible.

Question

Hello there @user_7idu9h, unfortunately we have no time frame of when the NFL Network will be back with Xfinity at this time. 

 to the conversation: 

0

0

NFL network

When will it be back I will cancel Xfinity if the NFL network is not back soon

Question

Transfer pin

Need transfer pin xxxxxxxxxxxxxxxx. Xxxccxcccxvvchc b kllgdcb

Question

8

1

0

forum icon

New to the Community?

Start Here