Xfinity Community Forum

Hello @SlavaKara, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message w

XfinityChelseaB

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3 hours ago

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Cancel Xfinity Internet Service

I need to cancel my Xfinity Internet service. I cannot make or receive phone calls. Please have Xfinity Support contact me by Direct Message so I can complete the cancellation privately.

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Good evening @user_72qjal! Our team can assist with cancelling WiFi without making any changes to the mobile services on the account. Please send us a direct message with your full name and complete service address to “Xfinity Support”. T

XfinityAldrik

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3 hours ago

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Xfinity support

I want to cancel my WiFi. I want to keep my mobile active. Cancel WiFi only

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user_929d8c, thank you for creating a new post. I also see you sent us a message, and I'll follow up there shortly. As a heads-up, it is a violation of the community guidelines to send us an unsolicited direct message. We ask that you please wait for

XfinityVianney

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4 hours ago

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Canceled account but still active

Hello, I canceled my account on August 22nd however online the account is showing as active and still being billed.

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Tivo users are very loyal, I respect it. Based on all you have shared, we can definitely send this up the flagpole and get more eyes on it. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do

XfinityJeffB

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4 hours ago

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Xfinity Stream on LG C3 – Lost Fast‑Forward & Commercial Skip

I’m using the Xfinity Stream app on an LG C3 TV (WebOS), and two features recently stopped working: While a recording is still in progress, I can start watching it, but I can no longer fast‑forward. After the recording finishes, commercial skip no longer appears and the commercial markers are missin

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Community Best Answer

UPDATE — We finally found the problem! Hi everyone, I wanted to post an update now that we finally have a resolution to the FTTH issues I was having. The technician came out today and was able to trace the problem to the aerial fiber outside our hous

user_p2er0o

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4 hours ago

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Major Ongoing Issues With 2.5 Gbps Symmetrical FTTH EPON Service — Requesting ONU/Optical Line Investigation

Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is

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Xfinity support

I want to cancel my WiFi. I want to keep my mobile active. Cancel WiFi only

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Customer Service

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Cancel Xfinity Internet Service

I need to cancel my Xfinity Internet service. I cannot make or receive phone calls. Please have Xfinity Support contact me by Direct Message so I can complete the cancellation privately.

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Billing

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Canceled account but still active

Hello, I canceled my account on August 22nd however online the account is showing as active and still being billed.

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Billing

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Since Xfinity stopped allowing me to use TIVO several years ago I have depended on the Stream App they suggested would fulfill my needs. When it is working right it is fine, but bugs have come up from time to time that apparently are widely reported.

user_f66961

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4 hours ago

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Xfinity Stream on LG C3 – Lost Fast‑Forward & Commercial Skip

I’m using the Xfinity Stream app on an LG C3 TV (WebOS), and two features recently stopped working: While a recording is still in progress, I can start watching it, but I can no longer fast‑forward. After the recording finishes, commercial skip no longer appears and the commercial markers are missin

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Logs

How can I see my call and messages logs

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Getting Started

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Hulu freezes during comercials

Many with the same problem.

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X1

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Hulu freezing during comercials

Same problem many others are having. Just signed up for Disney/ Hulu, wasted a whole evening getting the app and couldn't watch one show.

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Channels and Programming

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A Rewards support ticket was opened on my behalf then closed by the agent assigned, indicating that the problem would be fixed within 24 hours. That was 33+ hours ago. Still not fixed. Two weeks, five customer service agents, many sales pitches later

user_moi

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4 hours ago

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Rewards/membership

I’ve been an Xfinity customer for over 30 years, but it’s looking like it’s time to change. I’ve been a Diamond level rewards customer for years, and the past couple weeks I’ve had issues accessing current rewards that I’ve claimed- like today the Amazon bookshelf AGAIN- I claimed and applied to my

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Hello user_f66961, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. I have found that Stream app support from LG TVs is spotty at best. However, you have some experience with

XfinityJeffB

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4 hours ago

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Xfinity Stream on LG C3 – Lost Fast‑Forward & Commercial Skip

I’m using the Xfinity Stream app on an LG C3 TV (WebOS), and two features recently stopped working: While a recording is still in progress, I can start watching it, but I can no longer fast‑forward. After the recording finishes, commercial skip no longer appears and the commercial markers are missin

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Xfinity WiFi pass not working

I have a WiFi pass until September 17th but cannot log in on my computer and phone. I’m able to log in on the browser on my phone but am not able to through my settings or on my computer.

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Network

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Hey @user_vojsn5, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help review the Xfinity account, billing, and services. We can help review what available and eligible plans there are for the

XfinityDemitrius

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5 hours ago

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Billing and service issue. Please review my account

Hello, I need help with a serious issue regarding a change that was made to my Xfinity account today. I originally called because my monthly bill is around $300, which is very expensive for me, and I asked if there was anything you could do to lower my bill. The representative offered to lower it to

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Billing and service issue. Please review my account

Hello, I need help with a serious issue regarding a change that was made to my Xfinity account today. I originally called because my monthly bill is around $300, which is very expensive for me, and I asked if there was anything you could do to lower my bill. The representative offered to lower it to

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Billing

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Hello user_4k14ur, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to help you. I have read your post and followup, and would like to get some information best kept private. Please send us a dir

XfinityJeffB

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5 hours ago

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Missing DVR since May

In the beginning of May I suddenly lost all DVR access and any unwatched recordings were erased. Since then I have had three new Xi6 boxes. I called today and was sent another one. I now have access to 20 hours but not the 300 I pay for monthly. I was told by the latest phone tech that this would ke

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$250 charged for unauthorized unused Mobile line – refund denied without explanation

I am requesting assistance from an Xfinity employee regarding escalation ECM0024955178 and a $250 billing dispute involving a second Xfinity Mobile line. I also want to correct a misunderstanding on my part that arose during my recent contacts with Xfinity. I had not realized that my Home Internet a

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Plan

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Hello user_lagi5i, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to assist. Our engineers will ask the following: Have you tried any other email address? Have you had Peacock befor

XfinityJeffB

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5 hours ago

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Peacock Premium activation issues

My included Peacock Premium benefit is stuck in an activation/provisioning loop. Xfinity StreamStore shows: Peacock Premium — Included — Activation required When I select Activate, Peacock says: “Your Xfinity account is already linked to another Peacock account.” Error: PPG_0017_24bb6e1 I have tried

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