Xfinity Community Forum

Im a independant I.T. Servicer in Flint, Michigan. I have over 30 years doing network setups and installs, (mac and PC) including wifi installs and modems for customers with Comcast(xfinity), Charter(Spectrum communications)Hughesnet, ATT and multipl

macguy1972

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1 hour ago

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How to view connected devices with out the xfinity app which will not work on my phone

just simply need the local addresses for my connected devices, my phone will not update to the os required for the app

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Hello @user_0hr2qk, when it comes to mobile plans that is something that you can update at any time in your Xfinity app or online. It sounds like you are on an older generation plan. You can update to the newer generation plan to get the pricing diff

XfinityAbby

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1 hour ago

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Unlimited Plan Pricing History

Hello Im hoping this can be escalated to the right supervisor or expert. we signed up for Xfinity Mobile Unlimited sometime late 2022 and I have billing statements since January 2023 for $80 for 2 lines. I just found out that Xfinity Mobile Unlimited is $60 for 2 lines. Why were we never notified of

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Yeah NO, I'm not giving them access to my banking account. Since I lost the discount and will pay $3 more losing the paperless billing/auto pay discount by CC, I decided to switch back to paper billing through USPS. If I have to pay more to in

user_f4yqkn

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I changed to bank account auto payment but did not get $10 per month discount.

Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to

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Hey @user_s933my, Thank you for visiting our official Xfinity Forums Community support page. There is not a way to change the time on the modem. Have you attempted to manually set the time on some of your devices to see if that helps resolve any issu

XfinityDemitrius

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1 hour ago

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Modem or IP Address is in wrong timezone

I recently installed a new Xfinity modem (part of an Xfinity promotional offer). I activated it with the online Xfinity rep and it is working fine, except that it is linked to an IP address in the Eastern Standard timezone. All of my devices set their clocks from the WiFi network time, so this cause

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Accepted Solution

user_uek6s7 thank you for using the Xfinity Community Forum page to reach out today. I understand that your service has been suspended, and you would like to have it restored to regain access to your services. As a consumer myself, I know how importa

XfinityMarcus

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1 hour ago

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Service still suspended but was told it would be turned on 2 hours ago

Hello, I was advised that my system would be turned back on 2 hours ago and I still do not have any service. I cannot get any representative at all, only that the office is closed now that my service was never turned back on. Please help me

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Any chance you took a screen shot to share showing the before and after?

user_krv6je

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1 hour ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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I appreciate the additional context, and even more so infinitely appreciate all the years you've been with us user_k9kc1g 🙌 Are you able to access your email via connect.xfinity.com after signing in?

XfinitySeth

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1 hour ago

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

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I am sorry to hear you ran into that issue. We can always assist from here with any issue with your service.

XfinityJohnG

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2 hours ago

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MS NOW

I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.

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Thank you for reaching out to us @user_68h0qk! You mentioned this occurs when you are attempting to reactivate Peacock. What happens when trying to sign in with your username and password used at your previous address?

XfinityAldrik

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2 hours ago

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Peacock Activation after moving and transferring service

I'm having the same issue as many others on this forum like on this post where after moving and transferring Xfinity service, Peacock is no longer working through Xfinity. Every time I try to reactivate I get the following error message: Your Xfinity account is already linked to another Peacock acco

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Peacock Activation after moving and transferring service

I'm having the same issue as many others on this forum like on this post where after moving and transferring Xfinity service, Peacock is no longer working through Xfinity. Every time I try to reactivate I get the following error message: Your Xfinity account is already linked to another Peacock acco

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Customer Service

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@XfinityMarcus Obviously, you did not fully read or understand this post. I have signed out, and I have signed back into Xfinity email and nothing works. This has been done multiple times. I can't even recreate my email account on my iP

user_k9kc1g

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2 hours ago

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

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Newer Version of XG1v4?

Does Xfinity have a newer version of the XG1v4 that uses a coax connection? I only have one box so using a Xi6 is not an option. The XG1v4 is showing its age in 2026 in both app speed and lacking Dolby Vision support.

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Not2Wired, amazing! That sounds good! We will be here and sure thing, I can follow up with you instead. I'll reach out to you in a week. I hope everything stays well during this time and beyond! Talk soon.

XfinityQue

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2 hours ago

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Highly Intermittent Uploads

For the last around 5 months, I've been dealing with wildly varying upload speeds. At times, down as low as 0.15 Mbps. I've had a tech out, the line signals are good to my modem. The speeds can be good, but at times the uplink (wired connection) drops to the dirt, stopping applications such as games

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Modem or IP Address is in wrong timezone

I recently installed a new Xfinity modem (part of an Xfinity promotional offer). I activated it with the online Xfinity rep and it is working fine, except that it is linked to an IP address in the Eastern Standard timezone. All of my devices set their clocks from the WiFi network time, so this cause

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Customer Service

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@BIslander I only watch 5.1 content these days. However, I am now having problems with the Paramount+ app only outputting stereo even though it claims to be 5.1. Same issues in both Auto Detect and Expert Mode.

Tek

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2 hours ago

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5.1 Audio from Stereo Sources

Deep tech question. I have an XG1v4 DVR. When I play content from third party apps like YouTube and Spotify, which only do stereo, the XG1v4 output is 5.1. When set to Expert mode, I get 5.1 PCM. When set to Auto Detect, the output is DD+ 5.1. So, what is Xfinity doing that takes a 2.0 source and se

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@user_4p5e43 I have been a customer with Comcast for over 35 years.... Pay my bill every month on time.... Never been late. Went to sign into my email account today only to find out that it was deleted with a message indicating that I was not

Again

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2 hours ago

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Closed Comcast Email

I have been a customer with Comcast for over 35 years.... Pay my bill every month on time.... Never been late. Went to sign into my email account today only to find out that it was deleted with a message indicating that I was notified that if I didn't sign in that it would be deleted. I don't recall

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Accepted Solution

Service still suspended but was told it would be turned on 2 hours ago

Hello, I was advised that my system would be turned back on 2 hours ago and I still do not have any service. I cannot get any representative at all, only that the office is closed now that my service was never turned back on. Please help me

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Billing

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Hello, user_rd3q9u! Thanks for posting on our XFINITY Community forum. We certainly do not wish for you to miss out on your game watching. Rest assured, you have reached the right team to assist you! Are you receiving an error message as well? Could

XfinityNatalie

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2 hours ago

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I'm trying to get espn on my tv

Why can't I get espn on my TV

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@XfinityQue The tech just left a few minutes ago. So far it is ok. The issue has always been intermittent so we will see as we get through the week. I will follow up. The tech removed an inline amplifer, changed a connector and cleaned/verified the

Not2Wired

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2 hours ago

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Highly Intermittent Uploads

For the last around 5 months, I've been dealing with wildly varying upload speeds. At times, down as low as 0.15 Mbps. I've had a tech out, the line signals are good to my modem. The speeds can be good, but at times the uplink (wired connection) drops to the dirt, stopping applications such as games

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Since my original post, I’ve continued to monitor the modem diagnostics and event logs. I am still seeing repeated DOCSIS 3.1 upstream OFDMA profile assignment changes, along with CM-STATUS messages showing Event Type Code 24. The upstream profile co

user_i12hrr

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2 hours ago

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Repeated T3 Timeouts Every ~50 Minutes After Two Tech Visits

Hi there, I’m hoping to get some help with an issue that’s still happening after two technician visits. I’m continuing to see “No Ranging Response received – T3 time-out” errors, and they occur on a very regular interval of about every ~50 minutes. Here are a few recent examples from 12/21: 20:58:12

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