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@vayankee1 That is what I expected. But I read that comcast/xfinity would send a message before deactivating. It's been 2.5 years; have you tried signing in to it?
is my deceased wife's email account active?
My wife passed in July, 2023. Has her email address been deactivated?
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After I paid my first bill, my internet all of a sudden spiked and i have had high ping with now 3 different modems and nothing has been solved. seems to be a reoccurring issue with Xfinity and I think I'm just going to switch to a different internet
Network issues | High ping/latency/packet loss
I’ve been having issues with high ping/latency/packet loss for several weeks now affecting my ability to game online. I’ve actually been banned/restricted from playing against other players online due to an “ongoing network issue negatively affecting the gameplay experience for others”. It’s easiest
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Hi there, @user_houzj1! We are glad to further help with your service and can get a visit set up for you. What are you needing a technician for?
Send direct message
I want to send the support team a direct message. From a thread earlier this year, the Xfinity rep said: "In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon." I cannot find the chat icon or a direct message icon ANYWHERE on the site. Where is it
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@user_05qztq I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it? While @Xfin
Direct Message icon
I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?
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@karkrazy13 @XfinitySean I sent a message at 8:00am this morning & no one responded. I just sent another message. Please let me know that you got it. Did you send it to Xfinity Support?
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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We have replied to your direct message and are happy to look into this, @user_1r0zo5.
Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
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@XfinityBillie thank you, I have sent multiple messages in a Direct Message to xfinity support but have not yet heard a response. Can you please look at my DM?
Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
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Btw, Xfinity front line support does not know the Xfinity Mobile Voicemail app is no longer supported and doesn’t work starting in 2023. They tell you to go into a physical Xfinity service center which is a total waste of everyone’s time including t
Visual voicemail
I've had to type this three times. Fix your website, fix your customer support robot.T i need help setting up my visual voicemail
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Hey there user_3geufa, thanks for taking the time post on our community forums! I'm sorry to hear your services were shut off! While I can't guarantee we'll be able to override our system if the account was suspended, but our team would be more than
Lied To By Xifinty Chat Assistant
I had a payment arrangement setup for Dec 7th 2025 but on Dec. 6 I went to the XFINITY assistance and chatted with Muhammad and i informed him that I wasn’t able to pay and if I could get more time . He asked me when do I think I could pay the past due balance and I told him that I could pay it Dec
Question
There is no Samsung Voicemail App on android Galaxy 10+ phone one of most widely used phone in the world. Pretty sad Xfinity mobile does not have a working voicemail app either theirs or another 3rd party app. Same is true for a large number
Visual voicemail
I've had to type this three times. Fix your website, fix your customer support robot.T i need help setting up my visual voicemail
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Please keep in mind if you are qualified for a Visa gift card, you must: The customer must subscribe to a qualifying plan. Services must be installed within 30 days of the order date. The customer must maintain the minimum required level of
Deceptive $200 Gift Card with Xfinity mobile
I am having an absolutely disappointing experience with Xfinity. I was promised $200 Gift Card ( one for each line with Xfinity mobile) and I switched both of our lines from another provider to Xfinity. I still haven't received it after almost 3 months and the agents on the phone are very rude and d
Question
Device paused? No, but yes it is.
There doesn’t seem to be any solution to the Xfinity app’s non-paused, paused problem. I’m trying to work from home on my PC but the internet browser says my device is paused, in the app it’s not paused. None of the reply’s to the other topics on this issue are actually working (they basically all s
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Your Home Network
Lied To By Xifinty Chat Assistant
I had a payment arrangement setup for Dec 7th 2025 but on Dec. 6 I went to the XFINITY assistance and chatted with Muhammad and i informed him that I wasn’t able to pay and if I could get more time . He asked me when do I think I could pay the past due balance and I told him that I could pay it Dec
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Customer Service
Hey there, @Hydros08, thanks for reaching out through Xfinity Forums regarding your modem. We want to ensure you have the right equipment for your speeds. What speeds do you currently have?
Modem upgrade
I currently have the xb8 modem and was wondering if I would be able to swap it out to get the xb10?
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Strange error from now mobile
I went to update my payment method with now mobile as my old card was declined. I got a message that said I have no now services on my account. I chatted with a rep who said my line was deactivated (I still have both phone and mobile data working) he tried to send me the bill and confirmation to rea
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Network
Error TVAPP 00281
Also getting ATTEMPTING TO RESUME, WE’ve run into a problem while streaming., please wait while we try again. ⚫️⚫️⚫️ This problem has been an issue for over three months. I’ve tried everything suggested. Don’t think I have much more patience.
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Xfinity Stream Website
@XfinitySean I sent a message at 8:00am this morning & no one responded. I just sent another message. Please let me know that you got it.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
Question
I signed up for the Xfinity now WiFi pass but the services do not produce any internet. How can I get a refund?
user_9eqlva
commented
7 hours ago
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Cancellation of wifi now pass
hey I was subscribed to the wifi now pass but i recently bought wifi and didn’t need it anymore. it ended up charging me today and i don’t even use it. please cancel my subscription please and thank you
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