Xfinity Community Forum

I have to agree. Xfinity's bait and switch on loyal customers will have a profound negative impact on Xfinity's bottom line. I'm calling them to cancel as soon as I type this.

electricfactory

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1 hour ago

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Removing NFL Network?

You're removal of the NFL Network is the last straw. I have been loyal to your company for over 15 years and you want to pull this garbage? I'll be changing services.

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This appears to only have started in the last few days. Was there a major update? I have about 6 channels I always watch. If an add another channel I seldom watch I'll delete it with the D button. No longer working, Spent about an hour with a tech

user_m1szas

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1 hour ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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WHEN, will my line get buried?

I understand the winter delays but I got your service in mid January and here we are in May and nothing. I have called multiple times to useless agents. I have been lied to. Ignored by my original sales rep. I feel like I have gotten suckered into a nightmare company. The customer service is horribl

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Customer Service

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Re activating an old account

How do I get an old email reactivated

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Customer Service

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Cancelling plan

Wanted to cancel landline and streaming with no option online

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Your Home Network

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Good Morning, @user_1qf7ch! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the remote and the delay. Have you attempted to unpair the remote and pair it back to t

XfinityAdrienne

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1 hour ago

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Remote response time very slow

It takes 20 seconds from the time I enter a channel on the X1 remote for it to show up on the TV to select.

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@user_2c3j46 I needed to sign in to attach. Here's the photo.

user_2c3j46

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1 hour ago

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Conduit termination

The underground conduit installed at my home does not extend up to the demarcation box. It comes up out of the ground about 10 inches and stops. The end of the conduit is exposed to allow rain and water in and the cable is exposed. Is this correct?

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I can send you a photo. There doesn't appear to be a way to attach it to this community message, where can I email it?

user_2c3j46

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1 hour ago

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Conduit termination

The underground conduit installed at my home does not extend up to the demarcation box. It comes up out of the ground about 10 inches and stops. The end of the conduit is exposed to allow rain and water in and the cable is exposed. Is this correct?

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Hi there, @user_otkotl. Thanks for reaching out to us here on the Community Forum and for being with us the past 3 years. It sounds like you may have come off a promotion or discount period. I can understand wanting to get a lower rate. We can check

XfinityFrank

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1 hour ago

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Billing

My bill just went from $40 to $98 for Internet only. I have lived here for 3 years and in that time frame my bill has gone from $25>$98 for the same service. I am on SSI disability and live in supported housing and the entire extremely large complex is wired by Xfinity. We are captive. I looked into

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user_0q04ig, Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. P

XfinityAngie

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2 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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I have this same issue. Does XFINITY/Comcast plan on doing a fix for this issue, or will they just continue to raise rates?

user_1dpjk6

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2 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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Billing

My bill just went from $40 to $98 for Internet only. I have lived here for 3 years and in that time frame my bill has gone from $25>$98 for the same service. I am on SSI disability and live in supported housing and the entire extremely large complex is wired by Xfinity. We are captive. I looked into

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Billing

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Has anyone noticed that Xfinity is cutting NFL-related content from ESPN channels as well? Xfinity isn’t broadcasting the schedule release on ESPN2, even though ESPN2 is broadcasting it. NFL Live on ESPN has been replaced on Xfinity. So now we

user_0q04ig

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2 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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user_1ft8p9 Hi! Thanks for using our Forums and for taking the time out of your day to reach us. I am happy to work with you to look into these charges to provide you with some peace of mind. To get started can you send us a DM with your full name an

XfinityJorge

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2 hours ago

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Unauthorized charges and unauthorized account transfer

Hi, woke up this morning to a unauthorized charge of $105 and a whole new modem. have been dealing with cybersecurity issues with you guys for a bit now. Another issue is that this fraudulent charge was transffered to my account from another account which is strange as I never approved of it and for

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I have the same problem as described above - reset the boxes and did a system refresh. Still not working properly - cannot remove single channel, but can remove all.

mjmitzen

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2 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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Unauthorized charges and unauthorized account transfer

Hi, woke up this morning to a unauthorized charge of $105 and a whole new modem. have been dealing with cybersecurity issues with you guys for a bit now. Another issue is that this fraudulent charge was transffered to my account from another account which is strange as I never approved of it and for

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Billing

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Hello, @user_ag6pk1! Thank you for creating a new post with your billing concerns. You've come to the right place for support! While your current plan may qualify for the Automatic Payments and Paperless billing Discount (APPD) of $10/mo when using a

XfinitySara

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2 hours ago

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Billing

It looks like my account is on auto pay I NEVER requested auto pay

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Billing

It looks like my account is on auto pay I NEVER requested auto pay

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Billing

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Same here - could it be the problem with clearing Last Channel bug ?

Dvrmitch

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3 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Also am having the same issue - I tried clearing ALL history - it worked for awhile but now back to problem

Dvrmitch

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3 hours ago

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Last Channel Delete Not Working

On all TVs, cannot clear Last Channel, either individually or all history.

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