Xfinity Community Forum

user_hk7o4j, Thank you for reaching out to Xfinity Support. I am sorry to hear your service is out. I can help with the ticket. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdqu

XfinityAngie

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1 hour ago

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Unable to submit a support ticket

We have outage in Nashville and our cable wires have been cut off due to the snow. I was trying to create a support ticket and keep getting the following. Is anyone else seeing this and is there an alternate way to submit a ticket? I tried bothj web and app. Looks like something went wrong Your info

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Unable to submit a support ticket

We have outage in Nashville and our cable wires have been cut off due to the snow. I was trying to create a support ticket and keep getting the following. Is anyone else seeing this and is there an alternate way to submit a ticket? I tried bothj web and app. Looks like something went wrong Your info

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Customer Service

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Concern moved here to the E-mail help section for assistance.

EG

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1 hour ago

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Comcast.net account

Unable to access my email, error message says email service provider is blocking my ip address. Says contact email service provider. Next to impossible to contact comcastvemail support

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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1 hour ago

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Need help

Xfinity turned my wifi off. My mother and father path passed away in 7 months and I’ve been handing everything alone. I had a payment arrangement scheduled for the 13th of February and they still turned my services off and won’t let me make a new one please help I’m unable to get to a store

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@user_kicedz Thanks for reaching out to us, we'll be happy to open up a ticket to see if you're location is eligible for the Gigabit x10 service. To get started please send me a direct message including your first and last name and complete se

XfinityOrlandoM

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1 hour ago

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Gigabit pro/Gigabit x10

I'd like to get Gigabit x10 service to my home

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We want to thank you again, @user_1sawl6, for allowing us the opportunity to assist with this issue. After submitting an escalation ticket to our Xfinity Mobile Executive Resolutions team, we tracked your request until confirming a final resolution t

XfinitySara

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1 hour ago

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Urgent: Incorrect Device Shipment – iPhone 17 Pro Max Replacement Needed

Hello, My name is David. I ordered an iPhone 17 Pro Max but received a Galaxy A16 5G instead. I need help getting the correct device shipped to me. Can you please confirm when the replacement will be sent and how long it will take to arrive? Thank you, David

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Good morning user_o6fzci! Thanks for sharing the trouble you are having with our remote. I'm sorry that the remote is not working despite all your efforts. Thank you for taking so many steps to try to resolve the trouble. It's possible that we may ne

XfinityPaula

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2 hours ago

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Remote not working

I have a new box, new remote, everything was working yesterday. Today turn on tv and says remote not working. Reset box, came up to set language remote won’t work, message that remote not working. Reset remote per instructions and still nothing. Remote flashes green and then red when pushing any but

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Gigabit pro/Gigabit x10

I'd like to get Gigabit x10 service to my home

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Customer Service

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Concern moved here to the E-mail help section.

EG

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2 hours ago

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Email Non-delivery report received

I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:

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Sorry to hear about the lack of resolution, @user_y5967i. I really appreciate your feedback, and I thank you for providing those details! We have been rolling out several interface updates recently, and it sounds like the shift we've made has affecte

XfinitySara

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2 hours ago

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movie search category removed

Up until a couple months ago on my xfinity cable boxes there was a search category called something like "movies on your streaming services". It was located under "on-demand / movies". It was right under the new and most popular search category. Using the movies on your streaming services search ret

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They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access It needs to have firmware version 5.62 Open the Xfinity App. (You'll need a working connection f

EG

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2 hours ago

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Cannot split bands

I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new

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@Defmincex133 Here's how to send a direct message (private message); Click "Sign In" if necessary. Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging Click the "New m

EG

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2 hours ago

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Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)

Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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how do i receive my free xfinity wifi pod

when we signed up for xfinity we were promissed 1 free wifi pod. its never been sent, we have one location that needs better coverage for a wifi camera. this camera constantly goes in and out of connection. i just asking what was promissed. i understand there is a process that checks our home for co

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user_f6f2js Great question. Have you completed a speed test to see if your getting the new speeds you upgraded your plan to? https://speedtest.xfinity.com/

XfinityPeterH

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2 hours ago

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Internet

If I upgrade my Internet plan, do I need to get new equipment or can I use my existing equipment?

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HBO Max Freezing after commercials

HBO Max is freezing after commercial breaks. This only occurs on HBO Max to the TV directly hooked up to the Cable box. WiFi TVs work fine, as well as Netflix. I have tried refreshing the system, clearing the local cache, unplugging everything, and restarting all devices. What can be done to fix thi

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X1

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Internet

If I upgrade my Internet plan, do I need to get new equipment or can I use my existing equipment?

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@sparky1996 @XfinityRaf Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu

EG

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2 hours ago

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Extreme slow speeds following Network Enhancement’s

Around October/November we were notified that Comcast was performing "Enhancements" to the area, Ever since that first outage associated with tha outage we have had issues, slow speed almost every night. after MANY calls, New Equipment, A New Faster Plan, in December it seemed like they fixed it, th

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user_bk3an9 I am so incredibly sorry to hear about the loss of your mother and father. To lose both parents in such a short span of time is an unimaginable weight to carry, and I can only imagine how overwhelming it has been to handle everything on y

XfinityChristy

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2 hours ago

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Need help

Xfinity turned my wifi off. My mother and father path passed away in 7 months and I’ve been handing everything alone. I had a payment arrangement scheduled for the 13th of February and they still turned my services off and won’t let me make a new one please help I’m unable to get to a store

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Need help

Xfinity turned my wifi off. My mother and father path passed away in 7 months and I’ve been handing everything alone. I had a payment arrangement scheduled for the 13th of February and they still turned my services off and won’t let me make a new one please help I’m unable to get to a store

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Customer Service

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Good morning user_f9dhai. Thank you for reaching out. I see that you had sent over a direct message. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending u

XfinityThomasB

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3 hours ago

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elderly mom and billing issues

I help my elderly mommanage her bills, and somehow Xfinity slipped through the cracks because she never mentioned any issues—so I assumed it was fine. Turns out it very much was not. Her bill is now insanely high, and they’re threatening to shut off her service. I’ve tried using the chat and calling

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