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I am having this same issue right now. Coming from att. Its been 3 months and no resolution

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I need a tier 2 specialist

​Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) ​Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) ​Activation Method: eSIM​The Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la

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Cancel TV keep Internet

How do I easily change my plan to keep internet but remove all the other services with tv?

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From the information I got from Yahoo @haz10, the one time password for third party apps allows non-Yahoo applications to securely access your account without needing your main password. Any third party app that you want to add the email account to w

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Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

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Same problem here. It's not equipment. They always try to blame it on equipment not being "from them". They don't want to refund anyone for outages, so whatever excuse they can find. It's Xfinity, period. Not brand new equipment that is NOT their bra

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Dropping

For the last two weeks my wifi has been dropping incessantly. Up to 10 times per day we have to completely reboot the router. It is not the coax cable, and I don’t know why this is happening. On top of that, our internet pricing has increased $15/ month.

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That's not what I asked about. Please go back and read my question. If you (personally) do not have the answer, go back to whoever at Comcast has an answer and ask.

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1 hour ago

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Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

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Closing thread due to age.

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I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.

I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d

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WiFi password

I forgot my WiFi password

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Hello, @user_0bnij8 sorry for the inconvenience this service interruption caused. I see that we previously spoke with you in a direct message. I will pick up the conversation there, so we can work on that credit.

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Service out for over 4 days with no updates

Our service has been out since Monday February 23, 2026. It is now Friday. We cannot get any updates beyond "we are aware of an outage" and "service e will be restored as soon as possible". We cannot speak to a person to fet any sort of idea how long we can expect to be without phone, cable or inter

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Down wires

Down wires on property need to be taken care of asap please

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Clearing the cache for all time didn't work. I cleared the filters that I had which also didn't work.

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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Hello @user_394d70 I can pull up the case ticket in your account and review/request an update. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a li

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Cost increase

I hate exfinity I hope enough people stop using them and force them to go out of business

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