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@user_wqhhl1 This experience is really disappointing. The ads are intrusive and feel inappropriate, and it’s frustrating that a company already charging high prices to "loyal" customers for internet services are now adding advertising to plat
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Itemized device payoff receipt
I need receipts for 2 device payoffs how would I go about getting an itemized receipt or bill with the remaining balance. I’ve called customer service and been into store with no help. This amount is need for my records and reimbursement. A zero balance or paid in full is not sufficient.
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Devices
@user_9g4y25 You should look at the NFL Network, not Comcast. They are the one that is wanting to charge higher prices while Comcast is trying to hold prices down. Of course, even though I've said that you aren't going to believe that.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Hello @user_1d7q6t and thanks for posting your concerns on our Xfinity Community forums. It sounds as if you've had a frustrating experience with your ongoing connection issues and how much time you’ve already spent trying to get this resolved,
Poor issue resolution
Intermittent loss of internet connection. Several phone calls with no resolution including 2 tech visits to replace cables and equipment. After all this wasted time, the problem continues. The different explanations provided by customer service are unbelievable and waste of time. After 2 weeks. no r
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Poor issue resolution
Intermittent loss of internet connection. Several phone calls with no resolution including 2 tech visits to replace cables and equipment. After all this wasted time, the problem continues. The different explanations provided by customer service are unbelievable and waste of time. After 2 weeks. no r
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Customer Service
user_vpmt8v, hello there and thank you for reaching out! I understand your need for that. Outside of getting this resolved, I hope you're having a good time there. I am happy to be of assistance. Can you please send us a DM? You can start by cli
How do I turn on Wi-Fi Calling when I am already overseas?
Every time I try turning on Wi-Fi Calling, there is a pop-up to ask me to contact Verizon. How do I turn it on if I am already in Taiwan? I want to turn on Wi-Fi calling so that I can receive free messages.
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How do I turn on Wi-Fi Calling when I am already overseas?
Every time I try turning on Wi-Fi Calling, there is a pop-up to ask me to contact Verizon. How do I turn it on if I am already in Taiwan? I want to turn on Wi-Fi calling so that I can receive free messages.
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Customer Service
Sent. Hopefully that can be forwarded to corporate
Corporate complaint
How do I file a corporate complaint about my account and the service I received via phone and chat?
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CCTV4 (Channel 3135)' aspect ratio distorted & hardcoded directly into the stream on cable & Xfinity Stream Portal TV
I need to open an engineering ticket for a network-level broadcast signal issue. The aspect ratio for CCTV4 (Channel 3135) is horizontally compressed and squeezed. This issue started approximately one week ago. I have already conclusively ruled out all local hardware, television settings, and in-hom
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Xfinity Stream Website
Its really unfortunate and quite pathetic that for the amount of money that cable companies like Comcast and Charter charge their customers for service, things like this continue to happen. You corporations takeover smaller regional companies and im
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
I just got a "reminder to accept solution" -- as of yet, there has been no solution
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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user_4bts1d Thank you for stopping in for help with recording a show from your phone when you are away. Using the Xfinity Stream app, you can use the live TV guide to locate the game you are looking forward to. Once you find the listing, give it a ta
Can I set up a recording from my phone
I want to record the San anti onion spurs game tonight but I am not home
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Hello @Courtneeb and thank you for reaching out with your concerns on our Xfinity Community forums.I’m really sorry to hear about your experience. I completely understand how frustrating it can be when your concerns aren’t resolved the wa
Corporate complaint
How do I file a corporate complaint about my account and the service I received via phone and chat?
Question
user_415005 Have you uninstalled and reinstalled the application yet?
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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Hello, user_poq2ls. Hello, and thank you so much for choosing Xfinity and joining us here on the Forums—we’re really glad to have you as part of the community! I know it’s important to feel understand the benefits that come with you
$1 movies
Does Xfinity still offer diamond by members $1 movies for those regularly priced at $5.99 or less?
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Comcast/Xfinity internet service is down again
Comcast/Xfinity internet service is down yet again, at my service address. Connection down time has been a disappointing experience in the recent past with Internet outages happening frequently, especially in the last month. When the network/ service is online, the connection is fast most of the tim
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Your Home Network
Corporate complaint
How do I file a corporate complaint about my account and the service I received via phone and chat?
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Billing
Can I set up a recording from my phone
I want to record the San anti onion spurs game tonight but I am not home
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Customer Service
Hello user_53yxh3, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. To best assist you, we will need some information best kept private. Please send our team a direct message with your full name,
XfinityJeffB
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Intermittent drops, repeated MDD message timeout / CM-STATUS Event Type Code 4 on DOCSIS 3.1 OFDM channel
Hi Xfinity team, I am seeing intermittent WAN drops and repeated cable modem log warnings that appear to correlate with my router reporting WAN state changes. I would like help checking the RF plant / CMTS side for my service. Equipment: - Modem: Netgear Nighthawk CM2000 - Cable firmware version: V8
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