Xfinity Community Forum

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DELETE MY ACCOUNT

DELETE MY ACCOUNT PLEASE

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Getting Started

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Greetings, @user_5pw0sh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the status of your order. You have definitely come to the right place for assis

XfinityJamesC

commented

35 minutes ago

to the conversation:

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Equipment

I placed an order for WiFi and the modem still hasn’t arrived yet

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live agent

May I speak with a live agent?

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Billing

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Equipment

I placed an order for WiFi and the modem still hasn’t arrived yet

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Sign-In and Account Management

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user_5uvzxc Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityThomasB

commented

40 minutes ago

to the conversation:

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Worst customer service ever!!

This would one of the worst customer experience moment ever! I have been overcharged for awhile after I moved you all kept charging me for my last address until I caught it. Had to call in and wait a long time to get on a the phone with a rep. Then they proceeded to tell me that they would not reimb

Question

@user_xbu1jh, Hi there! Thanks for taking the time out of your Wednesday to reach out. This is definitely not the experience we like to hear about. It should never take that long to reach a real person, and you absolutely shouldn’t have to deal

XfinityGabriel

commented

45 minutes ago

to the conversation:

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Technician no show

I takes ages to get through to a real human being. Then after reporting my service is out, an appointment is set up on a specific day with a specific 2 hour time frame. Then they are a NO SHOW. Worst customer service ever continues with this company. Get humans back on the phone and get rid of your

Question

Greetings, @Hulteen! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to

XfinityJamesC

commented

46 minutes ago

to the conversation:

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Throttled email error code 451 4.2.0

I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n

Question

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Worst customer service ever!!

This would one of the worst customer experience moment ever! I have been overcharged for awhile after I moved you all kept charging me for my last address until I caught it. Had to call in and wait a long time to get on a the phone with a rep. Then they proceeded to tell me that they would not reimb

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Customer Service

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Technician no show

I takes ages to get through to a real human being. Then after reporting my service is out, an appointment is set up on a specific day with a specific 2 hour time frame. Then they are a NO SHOW. Worst customer service ever continues with this company. Get humans back on the phone and get rid of your

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Customer Service

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@user_w40mk9 Just to clarify, you mentioned that you were told you can't port a number due to the plan you are on. Is the inability to port due to the plan with your previous cell provider or with Xfinity Mobile? Also, do you still have the line acti

XfinityBillie

replied

56 minutes ago

to the conversation:

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Worst customer support

I got my service about a week ago and I've been trying to activate the mobile service and every service agent I talked to has been very difficult to work with all but for one. Abhishek has been the worst one I have ever dealt with I've try to get him to tell me what SIM card I need to put in my phon

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I have one phone and was told I can't post over my number due to the plan I was on and no one would help me with anything or inform me of what sim card to use I tried them and didn't have service all I was asking is to activate my phone service and t

user_w40mk9

replied

1 hour ago

to the conversation:

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Worst customer support

I got my service about a week ago and I've been trying to activate the mobile service and every service agent I talked to has been very difficult to work with all but for one. Abhishek has been the worst one I have ever dealt with I've try to get him to tell me what SIM card I need to put in my phon

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IP Address reputation

I have a small problem that could become a big one. I noticed that alot more websites make me do captchas than they used to and I was banned from Home Depot and Lowes websites. So, I checked some reputation sites and while my ip address is not blacklisted there could a reputation problem. I don't fu

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Your Home Network

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@XfinityOrlandoM Can you confirm receipt of the DM? The DM asked for my contact info for the code and I have not received the requested email. Hard to know whether it came as the internet is very spotty here today.

user_wi2lm1

replied

1 hour ago

to the conversation:

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XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when

Question

I tend to agree that it is a synchronizing issue. I’ve noticed in the morning while I’m watching news on the DVR that I recorded it deletes fine. Or if I somehow stop watching that same program on the DVR and pick it up on my phone app or on the web

user_a70e61

replied

1 hour ago

to the conversation:

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Multiple outages

Dear Xfinity Customer Support,I am writing to express my frustration regarding the multiple internet outages I have experienced over the past three weeks. The interruptions have been frequent and disruptive, making it extremely difficult to rely on the service that I pay for.Because of these repeate

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Your Home Network

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user_2o7pgt Gotcha! WE an issue a ticket to our local team to assist with the line. To begin, can you please send a Direct Message with your name and service address? Click "Sign In" if necessaryClick the "Direct Message" icon Click the

XfinityKassie

replied

1 hour ago

to the conversation:

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Remove line to house

I need the linw to my house dropped. No longer in use.

Question

Hello, @user_uusr53 you will want to give us a call at 1-800-Xfinity. Our teams on social media platforms and forums don't process payments. If you can still log into your account, you can also try to pay online at www.Xfinity.com or using the X

XfinityJosephA

commented

1 hour ago

to the conversation:

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My debt

Wanted to settle a debt

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Yes it is. Its a dead tree that I'm having removed.

user_2o7pgt

replied

1 hour ago

to the conversation:

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Remove line to house

I need the linw to my house dropped. No longer in use.

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It seems like FedEx & Xfinity are in cahoots. I hope you get a resolution. I’m 2 weeks into my case and no communication at all.

user_evxb43

commented

1 hour ago

to the conversation:

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URGENT: Unresolved Lost Shipment – iPhone 17 Pro & Apple Watch – 14 Days Outstanding

To Whom It May Concern, I am writing to formally escalate an unresolved issue regarding an iPhone 17 Pro and Apple Watch that were shipped via FedEx with an expected delivery date of February 25, 2025. It is now March 11, 2025 — 14 days past the delivery date — and neither device has been delivered,

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FedEx - Stolen Device

FedEx attempted to deliver my iPhone 17 Pro Max 1TB & the box was empty. I stopped them before they could leave and informed them I did not want the box due to it being opened and retapped with clear tape; I have photos, which I also provided to Xfinity support along with my police report. I did a p

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Devices

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