Xfinity Community Forum

user_nt3m49 I just checked my box as I have the correct box type, and didn't find the MasterClass app either.

XfinityShawn

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1 hour ago

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Masterclass App

Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec

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Held hostage by Assurant

I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for their insurance scam. I refused to pay for a service Xfinity provides t

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Customer Service

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Hello, user_vo5m7b! Hello, and thank you for choosing Xfinity and joining us here on the Xfinity Forums. We appreciate you taking the time to reach out. I completely understand how disappointing it can be when you’re excited to redeem a reward

XfinityThomasA

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1 hour ago

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Membership benefits Free movie 06/18

Tried selecting the option Rise of Gru for the free movie, when it went through it gave me Despicable Me 1...which I already own.

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user_2e35c5 I am very sorry you feel that way. As my colleague mentioned a great suggestion. I would suggest to visut the store where the watch was purchased.

XfinityVictor

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1 hour ago

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Apple watch

Hello, Need to remove the service for the apple watch. Haven't taken it out of the box and used it at all.

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Canceling

I called to cancel just now. Was told okay you’re cancelled. Canceling because I moved without new location and the current person already started their xfinity service. I called today June 25 2026. I asked for email confirmation. No email confirmation. My app doesn’t show a disconnect date. I want

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Your Home Network

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DM sent with address

user_px279k

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1 hour ago

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Devices connected to XB7 Router are unable to network together

I have 5x devices (windows computer, 2x android phones, 1x Pi Server, and 2x printer) connected to my XB7 router. All can pull internet. And all are connected to the 5Ghz channel, aside from the Pi Server which is connected via ethernet to the XB7. They all have 10.0.0.x/24 addresses, but are unable

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Membership benefits Free movie 06/18

Tried selecting the option Rise of Gru for the free movie, when it went through it gave me Despicable Me 1...which I already own.

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Customer Service

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Paramount Freezes

Paramount constantly freezes. Get a message Something went wrong. Try again. It’s been doing it for months

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Channels and Programming

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Hello user_et5gf4 👋 Thanks for reaching out in our community for help! We never want you to be without your channels for any amount of time, so we’ll do everything we can to help get your picture back 👍 Have you attempted any troubleshooting

XfinitySeth

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1 hour ago

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Why don't most channels work?

The only channels that I am able to get on my TV are the main over air TV channels Like KOMO, KING, and KIRO. When I try to access a "cable" channel, I get a channel summary at the bottom like "CNN" but no picture.

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We can check on the connection from our side up to the gateway from here. If there is an issue with your device you can always swap that out for a new modem. Can you send me a direct message with the full name and complete address for your service? T

XfinityJohnG

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1 hour ago

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Devices connected to XB7 Router are unable to network together

I have 5x devices (windows computer, 2x android phones, 1x Pi Server, and 2x printer) connected to my XB7 router. All can pull internet. And all are connected to the 5Ghz channel, aside from the Pi Server which is connected via ethernet to the XB7. They all have 10.0.0.x/24 addresses, but are unable

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I tried to get this misrepresentation corrected through this forum as suggested by XFINIT. However. I will follow the advise offered by the BBB. Concerning XFINITY’s deceptive sales tactics and agents offering Apple Watches as "free" gifts or loyalt

user_2e35c5

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1 hour ago

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Apple watch

Hello, Need to remove the service for the apple watch. Haven't taken it out of the box and used it at all.

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No and I contacted Disney support. This is a known issue with Xfinity. The technician changed out my cable box and it’s still not working on the tv. However it is fine if I use my laptop or tablet. Very frustrating.

user_58w6ac

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2 hours ago

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All streaming services freeze after ads...

Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a

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Negatory, the devices all successfully connect on the LAN when used on any other router (TP Link, Linksys, etc). Terminal arp -a command shows other devices when they're all connected on a non-XB7 router, and any device can successfully ping other de

user_px279k

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2 hours ago

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Devices connected to XB7 Router are unable to network together

I have 5x devices (windows computer, 2x android phones, 1x Pi Server, and 2x printer) connected to my XB7 router. All can pull internet. And all are connected to the 5Ghz channel, aside from the Pi Server which is connected via ethernet to the XB7. They all have 10.0.0.x/24 addresses, but are unable

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Just wanted to share that after dms with the forum staff, they seem to be defeated by this issue and have given up and cut me loose. Sending me a link to customer security assurance, (a broken link BTW) instead of forwarding the issue to them

thugrilla5

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2 hours ago

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Another why do I have to pay in person?

My monthly xfinty autopay failed to process on June 21/22 for my May 26 payment. I checked with the credit card company on file, and the one that was used last month to pay bill without problem, and was told nothing was processed or received from xfinity. Now xfinity is not allowing me to pay bill o

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user_fwuykm - Thank you for your feedback and joining us here on the Xfnity Forums. You've reached the right place for help. Let's work together towards a resolution. Please send us a Direct Message. On a Desktop: Make sure you’re logged into t

XfinityThomasA

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2 hours ago

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Install issue

Neighbor got fiber and lazy contractor installed on my side of the lot due to the neighbor having a lot of junk trees and thorn bushes. I would like xfinity to do a relocation drop on the neighbors side. The neighbor agrees but the contractor is too lazy to do it. Xfinity is of zero help to me.

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This is actually the new box: XI11WN9223604A35AICO. Either way, the app is not on either box. The chat agents are not knowledgeable. Another chat agent says Masterclass is not available on any Xfinity box.

user_nt3m49

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2 hours ago

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Masterclass App

Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec

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user_nt3m49 It may need a technician to come out to confirm as that model you provided is our Xi6 box. Xi5, and Xi3 are not supported. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity

XfinityShawn

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2 hours ago

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Masterclass App

Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec

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Paramount doesn’t work

Paramount keeps crashing. Get and error message something went wrong. Try again. It’s been doing it for months. I tried a chat and nothing was resolved

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X1

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Hey @user_ftl7n8. Thank you for visiting our official Xfinity Forums Community support page. If you are experiencing issues with the services, receiving a different modem would not resolve the underlining issue. We would be more than happy to assist

XfinityDemitrius

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2 hours ago

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The website says I need to call but I cannot connect with an agent

I saw something at one point that said I can upgrade my modem. So since my internet has been so awful and a tech can’t get hear in a timely manner I was trying to see if I can upgrade my modem online but every time I click new equipment it says I need to call. So I call and the automated system tell

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Thank you for reaching out to us @user_g0718h! The Xfinity Home Security Touchscreen (Security Monitor) does use an Android-based operating system. However, the exact version can vary depending on the specific model and firmware updates. It’s n

XfinityAldrik

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2 hours ago

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XFINITY SECURITY MONITOR

Is the operating system for my XFINITY SECURITY MONITOR ANDROID NOUGAT 7.1.2 ?

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