Xfinity Community Forum

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I have not made any changes to the default settings on the modem.

user_8ef817

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57 minutes ago

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U

Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage

Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender

Question

It was a pleasure, @user_u3aqed working with you in private regarding your xFi Pod concerns. We do appreciate you and your business! In the meantime I hope you have a fantastic rest of your weekend.-Richard

XfinityRichard

commented

57 minutes ago

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U

Notified about an xFi Pod I didn't order

Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?

Question

user_zxip9d, I wanted to follow up on the questions from @Again. We are still here to help! Please reach back when you are available :)

XfinityVianney

commented

1 hour ago

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U

Can't Log Into My Email [Edited]

why can't I login in to my email account???????

Question

Possibly maintenance in the area. I would need to get into the account to see if anything like that was happening locally. We can return to DM if you want to check.

XfinityMatthew

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1 hour ago

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XB8-T causing tiling on TV

I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we

Question

Yes, thank you. I appreciate you time on this, though I'm rather confused as to why things improved suddenly. Nothing has changed here. I'll count my blessings and hope that what ever it was has resolved itself.

Shessar

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1 hour ago

to the conversation:

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XB8-T causing tiling on TV

I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we

Question

U

Customer service

Chatting with an agent does not really help they’re not here to help. They wanted me to lie about the survey so they could give me a $100 credit. I’ve been with Xfinity for over 10 years as a Diamond member and they cannot help me with fixing my TV DVR box. With a DVR box that is 10 years old. I wou

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Xfinity Compliments

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I appreciate the additional details! By chance is Bridge Mode turned on for your modem?

XfinitySeth

replied

1 hour ago

to the conversation:

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U

Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage

Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender

Question

Good afternoon @user_mzhe6i, and thank you for reaching out on our Forums with your experience, we appreciate you bringing this to our attention. We're happy to investigate your TV service issues further and report your tech experience to the proper

XfinityAlyssaA

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1 hour ago

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U

Formal Complaint

I want to file a formal complaint against Xfinity for unjustified charges. I am filing a complaint with the Federal Communications Commissions but I also want to contact their corporate office. I do not want to speak to a bot or another agent.

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U

Agents try to talk us into adding the new cell phone service but the customer service at Xfinity is horrible and nearly impossible to understand .. I was number 25 in line to speak to an agent. I fo not wish to speak with robot ! Seriously con

user_mzhe6i

commented

1 hour ago

to the conversation:

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U

Formal Complaint

I want to file a formal complaint against Xfinity for unjustified charges. I am filing a complaint with the Federal Communications Commissions but I also want to contact their corporate office. I do not want to speak to a bot or another agent.

Question

I haven't done anything yet. But we can monitor the issue and pick up where we left off if the pixelation returns.

XfinityMatthew

replied

1 hour ago

to the conversation:

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XB8-T causing tiling on TV

I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we

Question

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Can Xfinity hire people who REALLY speak English or are we doomed to talk to foreign agents we cannot understand ?! We have a serious complaint reporting a terrible “ technician at our house who my husband had to through OUT .. no live human answers

user_mzhe6i

commented

1 hour ago

to the conversation:

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U

Formal Complaint

I want to file a formal complaint against Xfinity for unjustified charges. I am filing a complaint with the Federal Communications Commissions but I also want to contact their corporate office. I do not want to speak to a bot or another agent.

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U

Internet Outage yesterday

I tried calling several times to speak with someone, and there is no way to speak with a live human being. Your chatbot will not allow it. i am trying to find out the reason for our internet outage on Saturday, January 31,2026 at approximately 3:30pm est.

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Your Home Network

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So, have you/someone there done something? For the first time in weeks (months?), our TV picture is perfect. If so, thank you! If not, I'll be back if the problems start again. *Shrugs*

Shessar

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1 hour ago

to the conversation:

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XB8-T causing tiling on TV

I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we

Question

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Unlocked phone

I have been a xfinity customer for a long time. I have two I phone 14s that are paid off. I transported these two phones to a different carrier. I have been dealing with this for almost 3 weeks tickets, in person, or phone. One of the I phones is unlocked and working fine. However, my I phone will n

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Devices

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I understand your frustration ! We had a RUDE condescending “ technician” at our house and my husband had to throw him out ! Our initial tv problem is still the same and I want to TALK to a human from America as agents are all from Belarus or Philipp

user_mzhe6i

commented

1 hour ago

to the conversation:

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U

Formal Complaint

I want to file a formal complaint against Xfinity for unjustified charges. I am filing a complaint with the Federal Communications Commissions but I also want to contact their corporate office. I do not want to speak to a bot or another agent.

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U

@XfinityBrianH Thank you for your response I sent a direct message but I have not received a response

user_s8n25c

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1 hour ago

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U

I Need help getting a hold of the bankruptcy team

I need to know my options for my device payments

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Hi there, @allora_815! You are at the right place for further help with options for your internet speed. We are happy to go over your needs and find the perfect option for your household. Please send us a direct message with your full name and comple

XfinityRay

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1 hour ago

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A

Internet Upgrade in Bulk Community Agreement

Good afternoon, I wanted to inquire about upgrading my internet speed in my new apartment. The apartment complex has a bulk community agreement with Xfinity, which provides all tenants with the base 100mb plan. I wanted to reach out to see what upgrade options are available.

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U

I can’t activate my Apple Watch

I’ve tried to activate my Apple Watch, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I tried unpairing the Apple Watch and then pairing it again. Restarting both the watch and iPhone. The software i

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Devices

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You are absolutely correct that it SHOULD provide an internet connection via the Wifi connection. However, the purpose of showing that the Xfinity cellphone has an LTE connection as well was to prove that both devices were getting an LTE connection

user_8ef817

replied

1 hour ago

to the conversation:

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U

Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage

Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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Internet Upgrade in Bulk Community Agreement

Good afternoon, I wanted to inquire about upgrading my internet speed in my new apartment. The apartment complex has a bulk community agreement with Xfinity, which provides all tenants with the base 100mb plan. I wanted to reach out to see what upgrade options are available.

Question