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Xfinity Cancelled My Peacock Plan [Edited]
I signed up for Peacock November 2025 through Xfinity and today I no longer have access to watch shows and movies. The subscription was supposed to be good for 2 years through Xfinity. Customer service was no help stating many different reasons for me not having access like me never having signed up
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Customer Service
Hello, It looks like the $10 auto-pay discount may not be applied to my account. When we spoke previously, the expected monthly internet cost with discounts was around $45, but I am currently seeing a charge of $60 per month (a $15 difference). I’ve
Internet speed plan changed without my consent!
I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.
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Have you received the gift card? I added to my order and was able to track it for a week or two when it showed as pending. I tried to check again today and can't find the page that showed the gift card status.
MC50 promo code for $50 virtual MasterCard
In the process yesterday of signing up for the 5-year1 gig Xfinity internet promo, I got a pop-up window saying to use code MC50 for a $50 virtual MasterCard (to "sweeten the deal" it said). I struggled to find where to insert it and ultimately clicked through to place my order without the MC50 code
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I'm having a technical issue adding a bank account for autopay and need help from the Digital Care team."
."I am trying to add my bank account for the autopay discount but keep getting an 'unauthorized person' error. I need help from the Digital Care team to manually reset my permissions." Have been trying for a while. Please fix this.
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Billing
Not trying to forward the email just to set it up to download to the GMAIL app
Transition to Yahoo and gmail use stopped
I use gmail as 3rd party app. Once I migrated I haven’t been able to get my mail. I’ve changed smtp server and port as yahoo provides and tried yahoo and comcast passwords. Not sure what the problem is
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Not trying to forward the email just to set it up to download to the GMAIL app.
Transition to Yahoo and gmail use stopped
I use gmail as 3rd party app. Once I migrated I haven’t been able to get my mail. I’ve changed smtp server and port as yahoo provides and tried yahoo and comcast passwords. Not sure what the problem is
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Hey there, @RickD01, thanks for reaching out through Xfinity Forums regarding your email delays. We want to ensure that you are receiving your emails in a timely manner. I understand a lot of email information can be time sensitive. How are you attem
Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
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Thanks for reaching out to us @user_7uh3lq! No one should feel unsafe on the road. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessar
Complaint against a Comcast Xfinity driver
Late last week at 4:20 p.m. (likely Jan. 29 or 30) I was driving east on Monmouth Avenue in Highlands, NJ. I came to a four-way stop intersection with Locust Point Road. I came to a full stop as a Comcast Xfinity van [Edited: personal information] on Locust Point Road pulled up to the stop sign. As
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new tv box
what happens to the programs I have saved when I switch to the new box ?
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Channels and Programming
@XfinityThomasA can you start the message I can’t seem to find you when I search XfinityThomasA
ALAN WAS AMAZING! Sandesh should be fired!!
Alan was amazing! He helped me with everything I needed. I fist was on the chat with Sandesh and he told me “he was sending out tech support today to fix my modem”. Sandesh should be fired for lying to customers. I ended up calling xfinity number and Alan told me that there was no tech support comin
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@user_jl241 Thanks for reaching out! If your bill has been paid, and you have a $0 balance you could be receiving phishing emails from some bad actors. Our Customer Security Assurance (CSA) team is tracking these types of emails every day.
payment due notification messages
I tried reporting this issue last month with call to customer service. My bill was paid on 1/21, yet today I received another payment due notification email. There is something broken when the system fails to recognize when an account is paid in full, yet it sends out a payment due notification. Thi
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Payment
My payment is supposed to come out of the third of the month and it hasn’t posted to my account yet
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Billing
user_bnctsj You might try going through the Customer Security Assurance Teams site, and report your concern here.
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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they (Disneyo) officially lost my business on Sunday - never could get it to work without freezing on my computer. Was paying for three channels that I could only watch on an ipad
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there, @user_cl317g, thanks for reaching out through Xfinity Forums regarding your account. It’s clear you’ve been dealing with an extremely difficult and exhausting situation, especially given the amount of time you've spent trying t
Internet Essentials Amnesty
I am a disabled senior citizen of the United States of America I want to make a formal legal complaint against xfinity their operators agents whatever you call them are liars they have lied multiple times kept me on the phone or in chat for 6 hours 3 days in a row 6 hours each day with no resolution
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I tried them though the phone number in the reject message and they were no help at all.
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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@user_9zr4jb Is there anything on your financial institutions side that confirms there is a pending payment processing to Comcast? Did you potentially have a card change/expire? I know I've had autopayments in the past not go through because there wa
XfinityBradM
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Payment
My payment is supposed to come out of the third of the month and it hasn’t posted to my account yet
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