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Completely agree with you. My bill also just went up to $75 for JUST internet. Ridiculous, these people are demons.
$75 is too much a month for internet
I want to cancel my service with you. I already tried and was offered $45 now it shows $75 on my bill again. I can’t pay that
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Hello there @User_AL2022, just wanted to reach out to see if you were till having DVR issues a this time?
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Intermittent internet
Starting last Friday my internet connection would drop and stay off for 10 to 15 minutes at a time. I would reboot my modem but it would happen again. I called called Xfinity and was told that everything on Xfinitys end looked fine. I ran the speed test within the app many times on a wired connectio
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Your Home Network
Nashville Predators/Scripps not available on Comcast/Xfinity if Chattanooga
Prior to the move to Scripps, my father was able to watch the Nasvhille Predators in Chattanooga, TN area on Comcast/Xfinity on Fox Sports TN, then later on Bally Sports. After the move to Scripps, the Nasvhille Predators broadcast is no longer available in Chattanooga on Comcast/Xfinity. In Nashvil
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Getting Started
Xfinity contractor left holes and dirt on my yard after their work
9217 Trinity Gardens Brooklyn Park MN 55443 Xfinity contractor dug up my yard and my neighbors yard, they left soft spots that sink all along the where they dig and left piles of dirt all along the the same area including against my siding. This is a hazard and must be fixed correctly by fixing the
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Customer Service
@EG On some routers, certain processes restart with each DHCP renewal. On my router, it was fw4 (the firewall) and https-dns-proxy (DoH). I coded up solutions to that such that, upon DHCP renewal, if the 'new' IP address was the same as the 'old' I
IP address renews every hour on the hour
There's something amiss with DNS IP address renewals for the past three months with my connection. What happens is that my firewall submits a DNS request, the Comcast DNS server does not renew my IP for a few seconds, and then gives me back the same IP address! Today alone it's reliably happened eve
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Cancel my service immediately
I am requesting cancellation of my Xfinity Internet service effective immediately. I do not consent to a callback and do not wish to discuss alternative plans, discounts, or retention offers. Please process my cancellation through this written request. Please provide written confirmation of the canc
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Your Home Network
Thank you for reaching out here with that update. We can also share that feedback with the proper teams from here.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Thanks for posting on our community forums, user_4881rp. I completely understand your frustration, and I appreciate you taking the time to share your experience. I can certainly see how challenging it would be if the activation process requires the X
Why is Xfinity sending out "upgrade" XB7 gateways without warning you must have Android 12 or above? Waste of time & resources!
There is a remarkable & unfortunate lack of planning& engineering in your "upgrades" of gateway devices. Which should be concerning to you, since Ziply fiber is currently installing fiber optic everywhere. How is it you couldn't engineer a gateway that could be interfaced on the computer, or use exi
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@user_yzkw1j, I’m sorry to hear that your mobile service has stopped working, and you’re seeing an unexpected second line on your account. For assistance with reviewing the lines on your account and service concerns. Please send us a dire
My mobile Internet or mobile phone is not working
My mobile service is not working now. It says I have two lines. I need to cancel that other line.
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user_wghksf, When you follow the steps provided here in this XFINITY Mobile International Settings article then you will not need to worry about any roaming charges when making calls. You also have the option of purchasing a Global Travel Pass if you
Clear explanation of international travel fees on Sect plan
Within one of the 215 countries included in the Select plan, what specific phone activities will incur costs above my basic monthly fee for my plan? Again, assume I am i one of the covered countries, e.g., Portugal. --I can receive calls from anywhere over the roaming international network for free?
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Group text
My Rcs group texting option is not connecting so I cant send ir receive group text. My Rcs is on but it just stays on connecting and won't connect all the way
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Devices
@XfinityCliff I'm getting the same behavior:[Oct 3, 2026, 23:03:05] daemon.notice: netifd: wan (2937): udhcpc: lease of 73.32.15.xx obtained from 96.113.84.149, lease time 3601[Oct 3, 2026, 23:33:05] daemon.notice: netifd: wan (2937): udhcpc: lease
IP address renews every hour on the hour
There's something amiss with DNS IP address renewals for the past three months with my connection. What happens is that my firewall submits a DNS request, the Comcast DNS server does not renew my IP for a few seconds, and then gives me back the same IP address! Today alone it's reliably happened eve
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ckmt98 thank you for using the Xfinity Community Forums page to reach out today. We appreciate your 20 years of tenure and would be happy to review the package options that are available for you on our end. Please send us a direct message with your f
Promised one price online chat then given a more expensive price
I went online to check about changing some of my services. I have been a customer for over 20 years. I was told I could switch my internet to 1 Gig speed and pay $80 a month plus tax for 5 years. And I could receive a $10 per month discount for direct pay. I went into the store to finalize this sinc
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I’ve done this, it does not keep my tv from turning off. I’m not even sure the purpose of that setting. But it doesn’t change anything about the tv timing off.
Power Saver Mode
I want my TV to stay on all the time, for as long as I want it to be on. Xfinity does not pay my power bill so they shouldn’t concern themselves with my energy consumption. I pay my Xfinity bill to have my WiFi and tv on for as long as I want. I’m an adult with adult money. This nap mode has to go!
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Existing Xfinity Mobile escalation – unresolved device delivery
An escalation has already been opened (ECM0025787590), and I have the complete chat transcript documenting the issue and can provide it upon request. I need assistance with an unresolved Xfinity Mobile device delivery issue. I have already paid the required down payment, and an escalation ticket has
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Formal Complaint: Employee Misconduct and Unauthorized Disconnect Order, Pearland Pkwy Store, 10/4/2026
To the General Manager / Regional Manager: I am writing to file a formal complaint about an incident at the Xfinity store at 2680 Pearland Pkwy, Ste 120, Pearland, TX 77581, on Sunday, October 4, 2026, at approximately 5:50 PM. My household has been an Xfinity customer for over 20 years and we are D
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Customer Service
@XfinityGabriel The issue was resolved that evening. A Technician came by the day after and let me know there was a firmware update to the node and that update pushing out to the downstream appliances was causing the latency with some of them not t
severe intermittent WAN latency and packet loss
I'm having severe intermittent WAN latency and packet loss. This occurs on both Ethernet and Wi-Fi. My LAN is clean: 30 pings to the gateway at 10.0.0.1 give 0% loss, 2 ms average and 4 ms maximum. Immediately beyond the gateway I get intermittent delays exceeding 500 ms, and Internet destinations h
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Completely agree with you. My bill also just went up to $75 for JUST internet. Ridiculous, these people are demons.
user_tflr60
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$75 is too much a month for internet
I want to cancel my service with you. I already tried and was offered $45 now it shows $75 on my bill again. I can’t pay that
Question