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@SisterNight303 When an employee here asks someone to send a direct message they are doing so to get personal identifying information that can't be, or shouldn't be, shared in an open public forum. We do listen to our customers that post here.&nbs
Customer service issue : $50/month 1gig 5 years
I have called xfinity support 5 plus times trying to activate a promotion all reps say I am eligible for : $50/month for 5 years 1 gig. They just keep saying “we need to add the offer to your account then we can activate it.” It’s now been a month of me reaching out weekly to see if they have added
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@XfinityVianney Thank you, I DMed support. I didn't have the option to click that icon before. I do now. I appreciate the help.
Paying for Peacock Premium Plus still seeing ads
I signed up for xfinity a month ago and part of the plan was to pay the additional $6 a month for premium plus peacock. I activated through xifinity link but I'm still seeing ads. I went into Peacock and "signed out" of all devices as mentioned in a previous thread but that didn't work. I'm still on
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@Slipknot303, It was a pleasure to assist you tonight, and glad we could get you taken care of. If you need anything in the future, please feel free to make another post, and a Digital Specialist, Forums Expert, or community member will help you as s
Need to cancel my service
I want to cancel my service, and don't want the stupid callback the bot suggests.
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I also claimed the Dave and Busters $10 gift card this morning, it's listed under my redeemed benefits. But under "How to Use", normally it has a link to "Redeem Now", instead the button says "Visit Dave and Busters". I click it and it goes to a blan
Membership Benefits
I claimed the Dave and Busters gift card but it is not giving me the redeem code
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I am writing to formally report my extreme dissatisfaction with Comcast. The company consistently inflates bills, alters service plans without authorization, and continuously increases charges. Furthermore, customer service is entirely ineffective. A
Comcast is scamming customers
Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't
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night1107, Thank you for reaching out. I'll need to reivew your account to check on the ad free upgrade. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top r
Paying for Peacock Premium Plus still seeing ads
I signed up for xfinity a month ago and part of the plan was to pay the additional $6 a month for premium plus peacock. I activated through xifinity link but I'm still seeing ads. I went into Peacock and "signed out" of all devices as mentioned in a previous thread but that didn't work. I'm still on
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Remove Voice
Hi I’m desperately trying to remove a landline number and “voice” from my plan completely. I keep getting bounced from agent to agent and my bill has nearly doubled in the last 2 months because some kind of “promotion” with voice ended and now I’m being charged for it. Please I just want it removed
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Billing
user_dj4t9w. Are the phones currently active on an Xfinity Mobile account?
Phone says locked by carrier and phone is paid
I purchased two phones through Rexi when I was an employee and they are paid for and should be unlocked. I called and the agent said the phones are unlocked, but the actual phones say locked by carrier. The agent said I needed to contact HR, but again I dod not work for the company. How can I get th
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user_52g58c We appreciate you bringing this to our attention as we will need to talk to you more about your experience. How to Send us a Direct Message: Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start ne
Horrible customer service
My experience with Omar was one the WROST I’ve ever experienced in my life. I came to pick up equipment, gave all my information. He then proceeded to ask me what I was picking up. I told him a modem. He then proceeded to ask what was the name of the modem? I replied I don’t know isn’t my informatio
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user_12zf0r, I do appreicate all you've done so far. As we listed above, it hasn't been listed as a "known" issue. However, we can work to explore getting a ticket option to work on this further. I ask that you reach out privately so we can cover the
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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user_nr6pr5 At this point, you would need to get a phone compatible with the app if you're receiving that message about it no longer being supported.
Xfinity app for Android
I tried to access the Xfinity app and it said it was no longer supported and I needed to update it. When I clicked the link, it took me to the app, but no update and it said it was no longer supported and to contact the designer. I sent a message to the one email, but app it was wrong and they repli
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Hello @user_dm8y2, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
$10 Dave & Busters Reward broken link
I claimed the $10 Dave & Buster's gift card reward offered today to customers, but the link is broken, and there's no way to actually redeem the gift card.
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Paying for Peacock Premium Plus still seeing ads
I signed up for xfinity a month ago and part of the plan was to pay the additional $6 a month for premium plus peacock. I activated through xifinity link but I'm still seeing ads. I went into Peacock and "signed out" of all devices as mentioned in a previous thread but that didn't work. I'm still on
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Customer Service
@XfinityBenny The app is only working on Apple iPad and Apple TV - not working on any other device - TV. Amazon provided all the trouble shooting I have done alone with what this forum provides as a solution. At this point, it seems to be an
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Misinformation on billing
I was told by multiple agents via chat and on the phone, that I was being enrolled into a 12-24 month payment plan for my past due bill. Even though they all told me that it would take 3 days to activate the plan, they all assured me my balance would reflect $0 and my service would not be interrupte
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Billing
user_22t1nt Thank you so much for stopping in for help with removing your home phone from your account now that your promotion has ended. Home phone services were included in some of our triple-play bundles. With those plans, you did get great discou
XfinityAmandaB
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Remove Voice
Hi I’m desperately trying to remove a landline number and “voice” from my plan completely. I keep getting bounced from agent to agent and my bill has nearly doubled in the last 2 months because some kind of “promotion” with voice ended and now I’m being charged for it. Please I just want it removed
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