Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (460.4K)
@XfinityDemitrius Then I will be canceling my service as this is absolutely unacceptable, to say the least. I’d rather have slower internet with the competition than deal with this nonsense.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
I switched to Fubo and T-Mobil Internet. Saving $100 / Month. Never going back.
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
Question
@XfinityBenjaminM Yes, I tried upgrading near the end of March. Direct message sent.
Are "Premium Unlimited" and "Unlimited Premium" two different mobile plans?
I just upgraded one of the lines to "Unlimited Premium" from "Unlimited," and the confirmation email says 50 GB/mo of high-speed data, reduced speeds after 50 GB 15 GB/mo of mobile hotspot data, reduced speeds after 15 GB HD streaming with 720p video This is different from the Premium Unlimited plan
Question
I have the same issue with the app on my Samsung tv as well. No local channels. Any fix for this?
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
Question
Password
I want to change my password since my phone had a virus that wiped my passwords out.
Question
•
Sign-In and Account Management
X2 xb10
X2 customer here in a new edge out market (Lehigh Pa) I’ve been trying to get an xb10 for several months. I’ve had my time wasted by several store associates, and chat associates. It seems like customers have more luck here. is there anyone that can help me get an xb10??? my equipment behind the mod
Question
•
Your Home Network
I just wanted to check the meaning of "For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices." Does this mean the Wi-Fi needs to be off ... period. Or is the need only to plug
COMMUNITY / MANAGED WIFI: Can WiFi in one apartment be disabled?
All units on the property have the Ruckus H550 Access Point. For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices. The Ruckus has four LAN ports on the bottom. Property manager says Comcast is telling him this is not possible,
Question
Unable to Activate Disney+/Hulu
I am on the Gig+ Streaming plan. My Disney+/Hulu activation button is missing from both the rewards page and xfinity.com/yoursubscriptions. I need a manual activation reset for my MyDisney credentials.
Question
•
Xfinity Stream Website
user_2edd5d Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pr
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
Question
Peacock Premium plus not updating on peacock account
We received the promotion for free Peacock Premium but decided to upgrade to Peacock Premium Plus however the upgrade does not show up under our Peacock account. I have tried unlinking the Peacock account but I get an error message every time
Question
•
Xfinity Stream Website
Will we get credit for the time we’re losing?
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
Question
Relocate utility box
We’re extending our driveway and The utility box is on the way
Question
•
Your Home Network
Hello, @user_ok0u0a, thank you for posting on our Xfinity Forums community platform! There was a known issue for our customers when trying to activate Disney/ Hulu, however that issue was resolved.We apologize for this ongoing trouble and lack of sup
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
user_p60tr9 My team can help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if
Switch from T-Mobile to Xfinity Issues
Despite hours spent at the Xfinity store in Arlington, VA having my 3 lines ported from T-Mobile to Xfinity, I later found out T-Mobile had continued to charge me for 3 more months after the switch for 2 lines which they claim were still active (never used them-didn't know they existed) Why didn't X
Question
Complaint-Continuing Billing After Cancellation
I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring cha
Question
•
Plan
Enable admin portal on XB6 gateway
I need to enable the admin portal on my gateway so I can manage port forwarding for my home network. When I plug a PC into the modem and go to http://10.0.0.1/ I get the message "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please d
Question
•
Your Home Network
I am having the same issue as some on this thread. I am missing the "activate" tab next to Disney/Hulu. I've been on the Xfinity chat for two hours now. I've followed all their instructions and those above. I have been disconnected
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
When you logged into the Xfinity Website, did you ensure that sync mail was selected? That should allow your emails, and folders to display.
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
Question
Sorry to hear about your phone janeadams100! That sounds like a really stressful situation, but I would be more than happy to help you get your account secured and your password updated right away! The quickest way to update your credentials is to
XfinityQuemekia
commented
5 hours ago
to the conversation:
0
0
Password
I want to change my password since my phone had a virus that wiped my passwords out.
Question