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Technician came out to 5439 sipsey way olive branch and didn’t finish the service
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Your Home Network
That is an incredibly stressful situation to be in @user_x04djx! Being entirely cut off from your phone service across two states is a major disruption, especially on the day you are transferring your lines. If you could send our team a direct messag
Executive Escalation Required for an eSIM Activation Deadlock
My husband and I are transferring 2 lines from T-Mobile (customers since 2007) today and are now in a total service outage across two states. A front-line agent cross-activated our phone numbers and entered the incorrect hardware info, resulting in a 'Number Lock' and database de-sync. The number sw
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user_jjuwba thank you for using the Xfinity Community Forums page to reach out today. We can definitely assist you with making a change to your HBO Max service. Please send us a direct message with your full name and complete service address to &ldq
Hbomax cancel request
My TV states Max is billed through Xfinity, but it does not appear under my online subscriptions. Please manually remove the Max premium add-on from my account billing.
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Our suggestion would have been bridge mode, honestly. We can try asking our engineers, and see if they have some guidance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the
XFI XB8-T with Allied Telesis AT-GS970M/10PS
Switch connection is directly connected to a port in the back of XB8-T 1. Having issues with DHCP. 2. Devices plug into the switch is not getting a DHCP address from the XB8-T 3. The address is APIPA 169. Tested other Brand switches - same.
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Do you get any errors when you try to send the emails? @user_i2l6hj
How to get Apple Mail to send emails
I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you
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@user_2fr7am thank you for reaching out on our community forum. When you go to log in to the Starz app are you choosing to log in through your TV provider at sign in?
I have called the 1800 Xfinity and cannot get help
I cannot access my Starz account. I am paying monthly for it but it does not allow me to sign in with my email. It is saying my email is invalid
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Major difficulties getting an install in a multi-unit dwelling (going back to early January 2026)
I moved into the building in November 2025. In early January 2026, I attempted to get an install scheduled for cable internet service, but was told that they couldn't verify the address. (There is an existing installation for wifi service in tge building, but it doesn't need my needs) I keep getting
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Customer Service
@user_mpjfps wrote: "... I know its the Xfinity Cybersecure because i can turn off the Wifi on the mobile and it loads fine ..." If you suspect that Xfinity Cybersecure is the problem the correct way to test that is to temporarily turn it off. Switc
cant load a website
I am a new export agency. I need to be able to use ITC Trade Maps for a business tool. One random day it stopped loading. It will show the page, even say its loading then flash to white screen. I have tried all the tricks i know from a hard reset to changing the DNS. Can anyone advise how or why Xfi
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alluka2x - Let's take a closer look together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a me
Membership status and rewards
I recently moved and transferred my services, I had and Xfinity technician install my wifi so it works. Now the problem is in my account I no longer see the diamond membership status and it is making enroll in rewards again. I was already enrolled in them and I can still open the peacock app and my
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user_59xrdl We do send out those notices, so I wouldn't say scam. I would be more than happy to review your account details and confirm for you if you would like to be safe. Just let me know.
I used my own modem
I keep getting notices to return a modem after discontinuing my internet service but I had my own modem and never used any equipment from xfinity
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Yes, i did enable third party access through comcast email (which it was already checked). Not sure what to do next.
How to get Apple Mail to send emails
I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you
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Hello and thank you for the info. @XfinityAmandaB I am simply using the switch as a L2 flat switch. We do not need to put it on a bridge mode. I would like to use the xfi as the main router/modem and provide the dhcp addresses
XFI XB8-T with Allied Telesis AT-GS970M/10PS
Switch connection is directly connected to a port in the back of XB8-T 1. Having issues with DHCP. 2. Devices plug into the switch is not getting a DHCP address from the XB8-T 3. The address is APIPA 169. Tested other Brand switches - same.
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Community Best Answer
Need help cancelling an order + account issues
I ordered Xfinity NOW 2 days ago, however, despite being charged $30, I never received any email confirmation nor tracking, and I cannot access any of the member pages on my profile to check billing etc nor can I sign in to the app. And I'm now finding out a recent storm actually took out the coaxia
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Billing
Messages about returning internet equipment after dropping it off days ago
I keep receiving messages about returning my internet equipment, though I dropped it off days ago. I cancelled my internet plan before the next billing cycle started, yet I still see that I have an upcoming charge although I paid my August bill. How can I prove that I dropped of my old equipment?
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Hey there, user_cf3r05, thanks for taking the time to post here on the community forums! I'm sorry that you're running into issues using your Fire Stick. If you're referring to the XB10 modem, we're only able to issue them to addresses in areas that
Replaced modem 8 couldn’t get 10
Still dealing with buffering and having to unplug and reset modem for fire stick, can I just buy a 10 since the new 8 isn’t helping, I purchased extenders still issues?
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Executive Escalation Required for an eSIM Activation Deadlock
My husband and I are transferring 2 lines from T-Mobile (customers since 2007) today and are now in a total service outage across two states. A front-line agent cross-activated our phone numbers and entered the incorrect hardware info, resulting in a 'Number Lock' and database de-sync. The number sw
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Customer Service
Hello @Ygolonac, and thank you for reaching out with your concerns on our Xfinity Community forums! I can certainly understand your frustration, especially after spending months trying to get service established and receiving conflicting information
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Major difficulties getting an install in a multi-unit dwelling (going back to early January 2026)
I moved into the building in November 2025. In early January 2026, I attempted to get an install scheduled for cable internet service, but was told that they couldn't verify the address. (There is an existing installation for wifi service in tge building, but it doesn't need my needs) I keep getting
Question