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That text takes you to the Xfinity Assistant which is no help.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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Hi there, @user_gktdkz ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to activate your smartwatch. Please be assured you reached
Executive Support Needed
Xfinity mobile (via in person support at the store, as well as telephone support) have been unable to activate a smartwatch (with cellular connection) - over 12 hours of support so far, way too much! There's nothing left to do except return it, however, I'm told it cannot be returned without activat
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As a last resort you could try a remote code search. For instructions see https://www.xfinity.com/support/articles/programming-your-xfinity-remote. Good luck! Please be aware that there are 2 kinds of responses in this Forum: Replies an
Xfinity Remote Won't Control Toshiba TV Volume, On/Off
Hello. I recently purchased a new Toshiba Fire TV (Model: 50C350NU). I have tried to pair this new TV with my Xfinity voice remote so that I can control all of the TV's functions through the Xfinity remote,, but it will not pair for volume control or on/off. I have input all the codes as suggested b
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user_ifj4md We are here to help, but you would need to send us a DM as requested above for further assistance.
Wires are too low
The xfinity wires over the Emily Avenue entrance to our parking lot are too low. Several times trucks accessing our Landisville Apartments parking lot off of Emily Avenue rip down the cable and electrical wires because they The xfinity wires over the Emily Avenue entrance to our parking lot are too
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Getting messages about returning equipment after already returning equipment
I returned my Xfinity modem to an Xfinity store over a week ago, but I am still getting emails and text messages saying I need to return my equipment or else I’ll get charged. I saw the guy in the store scan the serial number, and I was about to give him my account number when he said I was all set
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Customer Service
Offer that was made on chat was not honored by xfinity
I spent a long time on a chat with an agent because of my concern over my bill going up again. The agent offered me a deal a package that would be good for five years or 60 months and then after the chat was disconnected none of the offer went through on my account. I then contacted an agent by phon
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Customer Service
Hello, user_76bd79! Thank you for choosing Xfinity and joining the Forums community. You can program your Xfinity remote to your TV or audio equipment using our online code lookup tool. You can also use our online tool to connect your remote to your
Xfinity Remote Won't Control Toshiba TV Volume, On/Off
Hello. I recently purchased a new Toshiba Fire TV (Model: 50C350NU). I have tried to pair this new TV with my Xfinity voice remote so that I can control all of the TV's functions through the Xfinity remote,, but it will not pair for volume control or on/off. I have input all the codes as suggested b
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This is an incompatibility issue between Samsung and Comcast. It’s been going on for many years. Both companies blame the other. Not likely to be fixed anytime soon. I suggest moving to a different brand of TV or a different streaming company, prefe
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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Incorrect Name On Statements
I have asked this to be corrected before, possibly more than once, and it has not been. My last name is incorrect on my statements and it needs to be changed.
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Billing
I'm sorry to hear you're experiencing a similar issue, user_x8fhwv. Is this happening while using the Paramount+ app on your devices, or is it through our TV box? What troubleshooting steps have you tried so far? Did you try rebooting the modem to re
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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... all their financial accounts tied to their Comcast.net email address ... Not a problem. As @Again explained above, users with Comcast.net email addresses who migrate to Yahoo will still have the very same Comcast.net email address. They'll need
Transitioning to Yahoo Mail with an Existing & Matching @comcast.net Yahoo account
Hi. I just found out that all @Comcast.net emails are transitioning to Yahoo Mail. I haven’t received my email invitation yet but I have an existing Yahoo account with a username of *****@comcast.net that matches my username for my Comcast email. How will the transition work for me if they are the s
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I changed my Xfinity/comcast password because my email contact list was hacked. I am not receiving any email from my contact list.
I am only receiving emails from the emails in my JUNK folder. I worked with Mo at Xfinity this morning and he sent 3 emails to my comcast.net email and I only received two of them. He tried several things (don’t know what) and I still didn’t receive his latest email. He gave up and told me he’d send
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request: Confirm my customer-owned modem is released from my old account
Hi Xfinity Support, I have a customer-owned Motorola MB8600 modem that I previously used on my Xfinity Internet account. I’m planning to give this modem to a family member so they can activate it on their own Xfinity Internet plan. Can you please confirm that this modem is fully removed/released fro
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Hello @user_xr3ql7, thank you for taking the time to leave a post. I completely understand how frustrating it must be to not find a clear answer after following the suggested steps. I appreciate your persistence. The WiFi Pro Extender battery isn&rsq
WiFi Pro Extender Battery
Hi, how do I purchase the WiFi Pro Extender battery. went to the store and they told me to use xfinity assistant. Entered the keyword “WiFi Pro Extender battery” and various combinations, but none got to the right answers! there was just no direct way to find out how I can buy the “WiFi Pro Extender
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user_auaeca How are you attempting to access your email? Are you using a third-party app?
Comcast email not working on new iphone
I updated to a new iphone and now my email won't work on the phone and it says the server is not responding. I tried deleting and redoing the settings and still won't work. I don't really know what else to do to get it to work but its going on 4 or 5 days of error messages.
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If you received a text when you purchased saying "thank you for your purchase" there should be somewhere that says "click here for any issues". You should be able to cancel the purchase and you'll get a credit to your account. But this is insane that
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
Question
Hi there, @user_ldjslb ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having, I can assist you and get you taken care of. Please be assured yo
Canceling Services
How do I cancel my tv and voice services and keep just my internet service?
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Cancel Services
I moved out of the country and have been trying to cancel my services for 2 months. I have an overseas number, how do I cancel my services?
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Customer Service
no I have not received an email yet.
Activate Peacock!!
I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??
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Good evening @user_zpu44e, and thank you for reaching out on our Forums, we hope you are having a fantastic Tuesday so far! We can assist with confirming whether your modem is still associated with your account and if so, remove it. To get started, c
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Request: Confirm my customer-owned modem is released from my old account
Hi Xfinity Support, I have a customer-owned Motorola MB8600 modem that I previously used on my Xfinity Internet account. I’m planning to give this modem to a family member so they can activate it on their own Xfinity Internet plan. Can you please confirm that this modem is fully removed/released fro
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