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U know charges

Hi everyone, ​I signed up for a new internet plan online and during the entire checkout process, the total due today explicitly showed as $0. However, when I received the confirmation email shortly after, it stated that I have a $125 deposit required on the account. ​There was zero mention of a depo

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I understand your concern, especially if the utility pole is affecting access to your electrical panel. We can remove cable lines if they are attached to a utility pole, but we do not remove utility poles; that is done by your local electric company.

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Xfinity Utility Post needs moving

It seems my forum does not show a chat bubble next to the notification bell so I'm try to figure out how I can request a support ticket to have a my Xfinity Utility post moved as it is in front of my electrical panel and hinders access. I called customer service & got someone in the Phillipines that

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Hello @user_wgjgzc, and thank you for reaching out on our Xfinity Community forums! I can certainly understand how concerning that would be. If unauthorized lines were added to your account and the process of correcting the issue resulted in your a

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Dppp

I went in a local store bout a year ago they added 3 lines to my account I didn’t give permission for and when they deleted it they deleted my actual line I was making payments on and now I have no dppp

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user_6vvc61 Welcome to our Xfinity Community Forum. I'd be reaching out if my bill was twice as much as I expected. Thank you for giving my team the opportunity to review your account details and make sure the order was processed successfully. 

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New contract not honored

Called and talked to loyalty department then agreed and signed new contract via Docusign. Few days later my billed had doubled when I called they said someone would call within 24 hours. This went on for weeks! Finally when I did talk to someone about they said that “deal” was no longer available! N

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Slow channel change, choppy tv picture and sound, frequent need to reboot Xi6 boxes.

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Recent huge increase in the number of correctable codewords on primary channel (20).

After monitoring over the past 24 hours ChatCPT is reporting: Overall assessment At this point I'd characterize your connection as: Downstream signal levels: 🟢 Excellent Downstream SNR when normal: 🟢 Excellent 459-MHz anomaly: 🟡 Intermittent — worth monitoring Correctable errors: 🟡 High and accu

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NO THANK YOU FOR ALL YOUR HELP.

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I AM LOOKING FOR E MAIL

CAN NOT SIGN ON TO MY E MAIL ACCOUNT

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Thank you. I have an appt today

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Issue with my brand new iPhone and glitches which also control my medical device

Date: September 19, 2026 Subject: Formal Complaint and Request for Escalation — Xfinity Store at The Streets To Xfinity Customer Service and Management, I am writing to report a serious customer-service issue at the Xfinity store on Sand Creek Road at The Streets of Brentwood in Brentwood, Californi

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Hello @Camduff, and thank you for reaching out and bringing this to our attention. I apologize hearing about your experience. From what you've described, I can understand your frustration, especially after multiple contacts regarding billing, promoti

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Billing / upgrade issues

In June 2026, I contacted Xfinity Mobile about switching and upgrading phones. One agent quoted pricing and told us to switch first, then come back to upgrade. A different agent later told us to add two extra lines to qualify for a trade in offer, said we would not be billed for those lines yet, and

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Outside line

Every time it rains my tv signal becomes very pixelated and the sound starts to cut out. How do I go about getting a tech to check my outside line. I have already done all the troubleshooting for my equipment inside the house.

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Red Zone still trying to add!!!

I WANT TO ADD THE RED ZONE. Which I had but don’t this year ,why?? Please help I keep getting brushed off

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Hellooooo where do I put the code??

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To add the red zone How much is it? I had it last year why don’t I have it niw

I have beenTRYING to add The Red Zone??! Had it last year why don’t I have it now

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To add the red zone How much is it? I had it last year why don’t I have it niw

I have beenTRYING to add The Red Zone??! Had it last year why don’t I have it now

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