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@dhd002 Thanks for reaching out to us on your billing concerns, I’m glad we cleared up everything for you and confirmed your balance and your payment has processed. Feel free to reach out to us anytime and thank you for being the best part of
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My account says 2 boxes but I only have one
I had to restart my box because of sound issues. Looking in my account electronically I'm recorded (at least one my end). I have two cable boxes, I recently returned the bigger and bulkier one to North Haven, Ct. I received the smaller grey one as an upgrade.
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@sebastianjb Thank you for making us aware that you're having issues joining the waitlist. I would be more than happy to review your account to see if I can add you myself and review the calendar for an earlier appointment. Please send a direct messa
Can’t join appointment waitlist
Hello, I am unable to join the appointment waitlist. I am scheduled for an appointment next week but want to be notified if earlier appointments pop up. I have tried many times over the course of days. I contacted chat support and they did not understand. My phone number is added to my Xfinity accou
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Can’t join appointment waitlist
Hello, I am unable to join the appointment waitlist. I am scheduled for an appointment next week but want to be notified if earlier appointments pop up. I have tried many times over the course of days. I contacted chat support and they did not understand. My phone number is added to my Xfinity accou
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Customer Service
user_dpcpay Thanks for reaching out to us here on Forums for help with getting our line moved to a new pole. We can certainly assist with getting this request in for you, and happy to help! Can you send us a direct message with your full name,
Need Xfinity to move internet lines to new pole
Cobb EMC moved our power lines to a new pole. The old one had some damage and needed to be replaced. Cobb EMC can't remove the old pole until Xfinity moves their lines off of it to the new pole. Cobb EMC has told me that they haven't been able to get in touch with Xfinity to move their lines. Cobb E
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Need Xfinity to move internet lines to new pole
Cobb EMC moved our power lines to a new pole. The old one had some damage and needed to be replaced. Cobb EMC can't remove the old pole until Xfinity moves their lines off of it to the new pole. Cobb EMC has told me that they haven't been able to get in touch with Xfinity to move their lines. Cobb E
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Customer Service
@dhd002 No problem, go ahead and send me a direct message including your first and last name and complete service address to get started Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Mes
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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Hi XfinityMatthew, Appreciate the quick reply. I've been a customer for over 20 years and have never received these emails before. Logging in to my main Xfinity account shows it was paid but I wouldn't mind if you could confirm it was properly poste
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
Question
@dhd002 Thanks for making a post. Your account should not be at risk of being shut off. Our system will send out a payment reminder for the billing cycle even if the balance is $0, and you paid early. If you would like us to confirm your $93.00 payme
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
Question
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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Billing
report drop cable issue
What a frustrating process to report a problem with your drop cable. Calling 1 800 Xfinity like you suggest it a waste of time. For your information, the service drop to [Edited: "Personal Information"] in Napa Ca has a broken integrated messenger cable. About 5' of it is missing. The main part of t
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Customer Service
Same thing happened to me. Ordered phone w/o Nov 3 2025, received empty fedex box Nov 13. Immediately called Xfinity and then filed a police report. Have called numerous times and today went into the store and no one can help except to tell me order
Empty iPhone Box Delivered / Unacceptable Customer Burden
On August 27, 2025, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through hours of automated systems before finally reach
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@reb5055 Just wanted to note that this issue continues. I might go for a week or so with no problem, then Comcast once again stops accepting login from my email client. There is definitely a problem as everyone here knows, and it's infuriatin
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Greetings, @user_un58uv! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unsolicited call. You have definitely come to the right place for assistan
Is this a legit phone number for Comcast? [Edited]
Is phone number [Edited: "Invalid Phone Number"] a legit phone number for Comcast? I received a robo call about an appointment. I haven't made an appointment. I asked for help with download speed and a 3rd party app. Not an appointment.
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@user_gcecn3 Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Xfinity modem won't connect to PlayStation 5
pport Offers Sign in Your Home Network I'm looking for...Your Home NetworkUuser_csf31f Visitor • 2 Messages June 30th, 2025 PS5 won't connect to wifi with full bars and other devices connected. The past couple days my ps5 will not connect to the Wi-Fi router. When searching for networks my Wi-Fi sho
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I just want to add my voice here. It is unacceptable and ridiculous that there is no XER-10 bridge mode. Many of the customers that would need this type of device are also ones that would want to use their own routers/gateways/firewalls.
ugaguy2010
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1 hour ago
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XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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