Xfinity Community Forum

Hello @user_eu3vbw thank you for reaching out on our community forum. Are you able to log in to your Xfinity app or the Xfinity website to view your account page?

XfinityAbby

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5 hours ago

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my plan

what plan do I have? what am I paying for? I can't find it on this site

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Need wifi name and password

i need to reconnect to wifi.

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Your Home Network

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my plan

what plan do I have? what am I paying for? I can't find it on this site

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Billing

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Got it, I'd like to take a look into it further, @user_4ccv9v. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the

XfinityAbel

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6 hours ago

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$200 Amazon gift card promise

Hi all! I was wondering how anyone got the $200 Amazon gift card promised with the plans. I think when I spoke to an agent I was told I was getting the $200 after 90 days if I paid the payments on time and I was never sent the gift card. Can anyone let me know what you all did to get it?

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user_0mre6z, hello there, and thanks for reaching out. I completely understand your frustrations and can relate. Usually this happens when promotions expire. I would like to do an account review for you if you'd like. I am happy to be of assista

XfinityQue

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6 hours ago

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Internet bill doubled this month

My internet bill just doubled. It used to be around $80 and now it's $160? Im already in debt with Xfinity from another missed payment and now Im left having to pay over $300 in bills.

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I know. It's frustrating to get kicked around with "Self-Help" suggestions to fix a cable connection (internet works fine) and when that doesn't work after repeated attempts, they just don't have the technical support to meet customer needs. I feel y

user_f70386

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6 hours ago

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2 hours of my time to get issue resolved

I am beyond frustrated. I have been with Xfinity since 1999 and had a heck of a time getting an issue resolved today. I entered the chat and explained my issue and then I was disconnected and reconnected about 5-6 times with another representative to only have to explain myself over and over again.

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Cancel Service

I am formally requesting cancellation of my Xfinity internet service effective immediately prior to my next billing cycle. I attempted cancellation through chat and phone support today but was repeatedly transferred between departments and ultimately disconnected because the final department was clo

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Your Home Network

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I’m having the same problem and have changed out my box three times. I have turned off my HDMI control as referenced in other comments. My bill fees keeps going up and the functionality keeps going down.

user_l0uoi0

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6 hours ago

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Live tv will not rewind after watching a DVR recording or a streaming service

After replacing my old cable box with a new one I noticed can no longer rewind the live tv after exiting a DVR recording or streaming service. I have read many Xfinity forum messages but Ive seen no solutions. I have also been to the brick and mortar store 3 times to switch my box. I called and spen

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I used it to look up my account and I put in all my numbers and it literally just did not work.

user_4ccv9v

replied

6 hours ago

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$200 Amazon gift card promise

Hi all! I was wondering how anyone got the $200 Amazon gift card promised with the plans. I think when I spoke to an agent I was told I was getting the $200 after 90 days if I paid the payments on time and I was never sent the gift card. Can anyone let me know what you all did to get it?

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I have the same problem and have changed out my box three times.

user_l0uoi0

commented

6 hours ago

to the conversation:

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Live tv will not rewind after watching a DVR recording or a streaming service

After replacing my old cable box with a new one I noticed can no longer rewind the live tv after exiting a DVR recording or streaming service. I have read many Xfinity forum messages but Ive seen no solutions. I have also been to the brick and mortar store 3 times to switch my box. I called and spen

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Internet bill doubled this month

My internet bill just doubled. It used to be around $80 and now it's $160? Im already in debt with Xfinity from another missed payment and now Im left having to pay over $300 in bills.

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Billing

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Thanks for posting on our Xfinity Community Forums page, @user_4ccv9v. For pre-paid gift card offers generally, customers are required to: Subscribe to a qualifying plan. Install/activate services within 30 days of the order date. Maintain the same

XfinityAbel

commented

6 hours ago

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$200 Amazon gift card promise

Hi all! I was wondering how anyone got the $200 Amazon gift card promised with the plans. I think when I spoke to an agent I was told I was getting the $200 after 90 days if I paid the payments on time and I was never sent the gift card. Can anyone let me know what you all did to get it?

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Requires xfinity Internet error msg

All of a sudden, I started getting an error message that says “requires Xfinity Internet” when accessing apps I’ve always accessed. My Internet is working just fine. I have unplugged everything and restarted everything. The problem is still there. I cannot get through to Xfinity in any way shape or

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Xfinity Stream Website

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$200 Amazon gift card promise

Hi all! I was wondering how anyone got the $200 Amazon gift card promised with the plans. I think when I spoke to an agent I was told I was getting the $200 after 90 days if I paid the payments on time and I was never sent the gift card. Can anyone let me know what you all did to get it?

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Customer Service

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Hello @user_tsrqrw, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate further. If you could send our team a direct message with

XfinityChelseaB

commented

6 hours ago

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Being Billed for Service Period that is AFTER I cancelled my services

I cancelled my service effective May 16. I received a bill (Billing Date May 22, 2026) for "Services From May 27, 2026 to Jun 26, 2026" Why am I being billed for a time period that is well AFTER I cancelled my service. Posting here since the assistant is asking me to wait 10 minutes on the assistant

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Xfinity services shut off too early

I am supposed to move in a week and came home to find my internet service has been switched a week too early. The address that I’m moving from is no longer viable to have wifi. So now I’m stuck with no wifi for the week. I need helping fixing it before the move!

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Your Home Network

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@user_tfil2s thanks for taking the time to create post on our Xfinity Community Forums page. If you need to pull up account information that can be done at our website. Is there something we can assist with?

XfinityAbel

commented

7 hours ago

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What is the purpose of this site?

There seems to be nothing here that I need. Where do I find my account.

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Being Billed for Service Period that is AFTER I cancelled my services

I cancelled my service effective May 16. I received a bill (Billing Date May 22, 2026) for "Services From May 27, 2026 to Jun 26, 2026" Why am I being billed for a time period that is well AFTER I cancelled my service. Posting here since the assistant is asking me to wait 10 minutes on the assistant

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Billing

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What is the purpose of this site?

There seems to be nothing here that I need. Where do I find my account.

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Customer Service

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Greetings @user_0gspc6! Thank you for reaching out to us on our Xfinity Community Forum!😀 We apologize you are getting continual interruptions with your audio signal. We want to help get this resolved for you. In order for us to better help you, ca

XfinityMelinda

commented

7 hours ago

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Help with TV audio signal

Every evening I get almost continual interruptions of the audio signal on my TV. The "error message" is #225, Video signal interruption.

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