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user_pw48ml We understand how important having your Internet service restored is, especially with your family relying on it for school and work. We also recognize that you've made recent payments and are only requesting another six days to get caugh
Service disconnect
I have been with xfinity for about five months. My bill just became two months past due on the 15 of this month. All I need is 6 extra days to make the payment. My family and I all use the service daily for school work. I understand about my returned check but I made the payment and just made anothe
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Remove TV Service and Keep Internet + Voice
I need help changing my current Xfinity plan. I currently have Internet + TV + Voice and would like to remove TV service completely while keeping Internet and Xfinity Voice. I would like to switch to 300 Mbps Internet + Xfinity Voice, with no TV service and no term contract. The online Plan Builder
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X1
Email sent to team members with Comcast.net addresses blocked by "policy"
Any suggestions on how to get Comcast to allow our hockey league domain to communicate with players? Every message we send to a Comcast.net account is rejected. Message blocked Your message to [deleted]@comcast.net has been blocked. See technical details below for more information. The response from
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Rewards Error: Cannot read properties of null (reading 'fields')
My Xfinity Rewards page crashes immediately upon login. It displays the following error: "A rendering error occurred: Cannot read properties of null (reading 'fields')."Clearing my cache and changing browsers did not resolve the issue. It appears to be a database or profile rendering defect.Please r
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Customer Service
I don’t like
I want change your service because you’re doing too much charge last five years I don’t want keep more
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Devices and Equipment
Hello, @user_wwsekg! We appreciate you reaching out with your billing questions, and our team is always happy to help however we can :) Off the bat, I can tell you that residential service such as Xfinity Internet is billed separately from Xfinity Mo
140
Hello, I received a notification saying that my automatic payment of $35.94 for Xfinity Mobile was declined. However, I have another bank account, and $101 was already withdrawn from that account to cover both my internet and mobile phone bills together. Could you please check my payment records and
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I also have not been able to redeem rewards (or sometimes even view them) for multiple weeks. Xfinity app, Chrome, Firefox, incognito mode, wifi, mobile data, nothing changes it. It's clearly an issue with the Xfinity site or something in a lot of us
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Good afternoon user_qr4fyk. You have reached the right team, and I will be happy to assist with your request. Since this specific request does require our team to access your account I will need some additional information. Please sen
Name in billing statement
Hi, I need some help adding my name to the billing statements. I'm not the primary account holder, but I'm listed as a Manager and share the payment. I needed this for proof of residency purposes. Would someone be able to help me with this? Thank you.
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Updating Xfinity Gateway settings without the Xfinity app
I need to update my gateway settngs to accommodate OOMA telephone service. I need to do this without the Xfinity app.
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Your Home Network
Billing
I was not notified before my bill sky rocketed that my promotion was coming to an end. I reached out before the due date of my bill and was refused help. I was told that if I canceled I would have to pay regardless. The billing begins the day you start services keeping you one month ahead. The agent
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Customer Service
Internet connection
Try to open a website. Get a message problem with your internet connection
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Your Home Network
@XfinityRaf YW !
equest for Early Migration of Comcast Email Accounts to Yahoo Due to Ongoing Reliability Problems
As much as I despise Yahoo, and I strongly resent Xfinity's move to Yahoo, I find myself in a position where the exist Xfinity email/pop3 service is horrid. So.... I am requesting an escalation to Xfinity's email engineering or migration team to authorize early migration of all my existing @comcast.
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The 18th/19th was so unstable I did a factory reset to try and get a stable connection It's basically every single day Modem event log summary, Oct 19-22, 2026 (counts by day) Event type &nbs
T3 Timeouts
What happened at roughly 9AM EST this AM near FreeHome Georgia with excessive T3 timeouts for over 10 minutes Any one else impacted by this?
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@user_gm8yz0 Thank you for taking the time to reach out about this notice and I apologize for the inconvenience. We can definitely help with this through direct message so that we can verify your details. May I please that you send us a direct messag
Cancellation
I received an email from you I’ve never request cancellation of my service and I don’t understand why the cancellation request was accepted. It supposed that my last day of service is October 28. I need an explanation.
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Same error here. Is XFinity even going to fix it?
user_066024
commented
54 minutes ago
to the conversation:
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A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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