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Good evening, @user_3wg22o! I understand you need assistance with getting your modem back online after a power interruption. Nice job resetting the modem. We like things to be at your fingertips so the Xfinity app can be very handy in this situation.
Service interuption
Our power momentarily went out now our xfinity service is out. I’ve tried to unplug and replug in the power cord
Question
I had this same issue at first and it was resolved a few days after this original post was made, but as of April 23 10:20PM CST the issue has come back. When I run an MTR test to oldschool22.runescape.com traffic goes to be-39841-cs04.1601milehigh.co
Regional Routing Fault: MN/WI traffic detouring through Denver/San Jose (ibone bypass)
Issue Summary: I am located in the Roseville, MN / Wisconsin node. I am experiencing a "tromboning" routing issue where traffic destined for the East Coast (Chicago/DC) is being sent to Denver and San Jose before returning East, adding 60ms of unnecessary latency. Proof of Local Low Latency (Chicago
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Streaming services anf seasonal internet access mode question...
Diamond Xfinity member just jumped to 2 GB internet streaming bundle question.. Okay so I have xfinity in my Florida condo, however ii live in NY. With Xfinity Disney and Hulu (with ads) is included and so is peacock (with ads)... I would like to upgrade both to ad free... HOWEVER I plan on putting
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Customer Service
Comcast is [Edited: "Profanity"] company
ABC discontinued
I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if
Question
Please see my original post above. I'm following up since some of my questions were not answered previously and I have new ones as well. My upgrade offer says: You're eligible for a new Xfinity WiFi Gateway — at no extra cost. It's one of the exclus
Eligible for a free equipment update
Comcast has been sending me "You are eligible for a free equipment update" messages. For several years I have been running with modem Arris TG1682G (in bridge mode with my own router), DVR Motorola RNG200N, and the 300 Mbps plan with HD service. I like the current 'old' TV guide and I use the DVR a
Question
Did you ever get a resolution? Xfinity closed my corporate escalation ticket without getting me a resolution, or any contact. I'm actively pursuing how to get accountability and a path forward. If Xfinity continues to treat this how they've been trea
Absolute Garbage Service and Support.
I am beyond frustrated. I pay $140+ for internet alone. I am supposed to have 1.3GB. I rarely get above 400Mbps but lately for the past couple of weeks, around 9pm every night I get 40Mbps down if I am luck - have seen lower than 3. And far less than 0.1 (seriously.. like 0.01Mbps) up. Can't stream
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I do hate to hear about the mobile issues you are having at this time and I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Mes
Charged for "free" promotion. Again.
Xfinity mobile is supposed to be free for the first 12 months, that's the promotion I signed up for. However, it requires autopay to be enabled, for something that is FREE. Ok, fine. So 2 months in it quietly charges my account like I wouldn't notice. I go to the Xfinity store and the guy's face tur
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Bill incorrect, address incorrect and customer support not responsive
My bill is $220+ dollars and I've had service for 9 days. It took weeks to receive my gateway and weeks after that to get a line ran into the apartment for use. My account is only suppose to be the 300mbps package and it's claiming to be more in the app. I can't change my passwords without receiving
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Billing
i like to keep my comcast email
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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Charged for "free" promotion. Again.
Xfinity mobile is supposed to be free for the first 12 months, that's the promotion I signed up for. However, it requires autopay to be enabled, for something that is FREE. Ok, fine. So 2 months in it quietly charges my account like I wouldn't notice. I go to the Xfinity store and the guy's face tur
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Billing
When does Comcast intend to refund the portion of our monthly service fee that was allocated to Scripps prior to the expiration of the agreement on 3/31/26? We pay far too much to lose a major channel and not be compensated. The portion
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs & the rest of the scripps channels
Return TV programing WXYZ Detroit
I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .
Question
Hey there, @user_nx9fhe, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting your Xfinity Mobile international calling issue. If you are still having this issue, can you please sen
Unable to call internationally from the US
We have been attempting to call internationally from the US on all of our Xfinity Mobile iPhones- but the calls never connect or even get a dial tone. Regular US calls are fine. Last week when we realized the issue we called support and spent 2 hours walking through every imaginable setting and coun
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Return WXYZ programing
Return TV programing WXYZ Detroit
I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .
Question
@user_hj0h7r Normally, the Primary Xfinity ID is the email for the person that sets up the account with their contact information. We can look into this further for you. If we may, please send us a Direct Message with your full name and complete serv
hboMax
our plan includes hbomax but when I get to it on my tv, I am given 3 choices to "sign up", tried "provider" and then supposedly a text was sent. never got one. then an email. never got one. I am the only account with xfinity here. cannot get beyond that.
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Return TV programing WXYZ Detroit
I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .
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Channels and Programming
I have not successfully logged in as Primary although I have logged in to Xfinity and, as near as I can tell, my wife and I have no other access to it. So no idea how to find out about the Primary. Further help would be appreciated.
hboMax
our plan includes hbomax but when I get to it on my tv, I am given 3 choices to "sign up", tried "provider" and then supposedly a text was sent. never got one. then an email. never got one. I am the only account with xfinity here. cannot get beyond that.
Question
I was having issue when try to swap our mobile numbers to new account, it was not resolved after many times working with 24/7
My issue is finally resolved. I would like to give Xfinity my feedback. For 24/7 supports did not work at all in helping my issue but it caused more problematics. I admit the agents were willing to spent hours to help me but the results were Zero. If my chat with the agents got disconnected, another
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Customer Service
Hey there, @user_zjuk8i, thanks for reaching out through Xfinity Forums regarding your activation issues. Do you still have this same issue? We want to ensure that your Disney and Hulu streaming services are working for you! What troubleshooting step
disney hulu activation issue - called 5 times no resolution
Disney Hulu included in the 1Gig plan. Have the activate button. Clicking it takes to a Disney page saying you are activating a 3rd party subscription. When i click, it opens a Disney help page with the Xfinity page back to the activate page. nothing happens. Called support 5 times no resolution. th
Question
Hello user_vt8wyq, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I would like to assist you, to do that, I will need some account information best kept private. Please send our team a direct me
XfinityJeffB
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Bill incorrect, address incorrect and customer support not responsive
My bill is $220+ dollars and I've had service for 9 days. It took weeks to receive my gateway and weeks after that to get a line ran into the apartment for use. My account is only suppose to be the 300mbps package and it's claiming to be more in the app. I can't change my passwords without receiving
Question