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Slow Internet
How come the internet is really slow in loading? It has been lately, but really slower today. Anyone else having issues like me?
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Your Home Network
Can’t verify identity
I tried to make an order recently of two new phones but i’m unable to do so, I get an error when verifying my identity over and over again I tried online, by phone, and still the same issue persist, I’m exhausted by now it’s been 3 days trying to get help of someone from xfinity but nobody has an id
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Devices
@theonenonly I’m having the same problem, how were you able to fix this issue? it’s still presenting problems as of september 2026
Assistance with mobile order identity verification
I am reaching out to escalate an issue I have been trying to resolve for three days now. I placed an online order for two new phones and to add two new lines to my mobile account, a total of five times now. My orders keep getting canceled because when I go through the identity verification process,
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Replacement phone
I was supposed to have a phone delivered today and as of yet it has not been delivered. Will it be delivered today?
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Customer Service
Thank you for reaching out on our Xfinity Community forums @user_eopg55!I can certainly understand how frustrating it is to have your connection dropping every few minutes, especially while you have painters working in the home and are trying to dete
Internet
I’m losing connection about every 10 minutes. Painters in house today and might have done something to connection. I have tightened all connections. Keeps dropping.
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Hello @user_dv38hq, and thanks for reaching out on our Xfinity Community forums! I can understand how frustrating it would be to suddenly lose access to a channel you've been able to watch without issue, especially when nothing on your account appear
TV Go channel issue
I have Expanded Basic cable and I used to be able to watch NBC through the Xfinity Stream App, but 3 days ago I started getting a message the “there is a location issue “ and I can no longer watch NBC. It comes up as a TV Go channel.
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Adding a name in the ATTENTION area of my Comcast bill?
Hi- Adding a name in the ATTENTION area of my Comcast bill?
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Devices and Equipment
Change it back!
Please return the "Recently Watched" section on xfinity stream. I do not want or like the new format. I'm sure most other people don't either.
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On Demand
I’m having the same issue
ESPN app won't load, get "something went wrong". I have the subscription activated. Do I need to upgrade the box? I have AX013ANM X1 BOX.
I activated the subscription. I can get logged into ESPN Unlimited on my computer. I can get into the ESPN App on my iPhone. It just won't load on the X1 box. I tried rebooting the X1 box and still no luck.
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Incorrect $100+ Equipment Charge After Equipment Return
I need this issue escalated because I am extremely frustrated. On 7/24, the exact day I returned my Xfinity equipment, the store told me their system was showing another piece of equipment that needed to be returned. I told them I did not have any additional equipment. I contacted customer service t
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Billing
Hello @user_ylo6zo, and thank you for reaching out on our Xfinity Community forums. I can understand the confusion, especially when you received a promotional email and then weren't able to find the same offer after signing in to your account
Promotion Price
Just got a promotional email from xfinity showing a lower price, but could not find that option if I sign into my account. However, after filling in the exact same address as a guest, the option would be available. How can I switch to the promotion price?
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Hello @user_jcgzvj, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Added two lines I only wanted one
I ordered a compatible phone and it added two lines and I only wanted one help with it
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Interested in service
I’m interested in hearing about xfinity monile I have teen mobile now and am looking to switch.
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Plan
@user_awgisz They customer service is one of the worst. I am a former technician that worked for them many years ago. I had to tell them exactly how to troubleshoot. It’s all a script they follow.
Cannot record
Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!
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Debit Card
I have a debit card from Xfinity, related to a refund. How do I set the pin?
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Billing
Thank you for allowing us to assist you with this @sirrkitt we were able to send that provisioning signal and get everything working for you! If you need any additional help in the future please feel free to create a new post. I hope you have a great
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Provision ONT for personal router
I've seen some posts floating about being able to connect directly to the ONT for fiber customers without needing to use the XER10 gateway. I've tried using chat support and other agents to get my ONT provisioned but no one seems to be able to do so. Hoping I can get a second look into my account an
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