Xfinity Community Forum

Thank you for reaching out to us on our community forums @user_xdinsh! Not being able to enjoy a movie because closed captions aren't available would certainly be disappointing, especially after using your voucher to rent it. There is currently a k

XfinityAldrik

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57 minutes ago

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Xfinity Support

Hello, we would like a refund and reinstatement of our $1 movie rental voucher for "The Death of Robin Hood". We can't watch anything without closed captions. We know how to turn it on and off and it's always on and this movie did not offer them. I would suggest you put information like this in the

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Direct deposit

I was told I would get $10 off each month if I did direct deposit instead of a credit card but my statement isn’t reflecting that. How do I change that?

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Billing

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Syncing issues with Outlook just started

Had the usual hiccups here and there since it's Xfinity, but nothing too drastic until yesterday. I use Outlook as my email client and it's been working fairly well with Xfinity email. However, starting yesterday morning, I've been having syncing issues. If I use my phone's Xfinity Connect OR Xfinit

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Email

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content_of_c Thanks for allowing us to help with your rate concerns. To recap: we removed the TV service and added the 1 GB plan to the account. You will have 30 days to return the TV equipment and avoid unreturned fees. For more information, you can

XfinityDilary

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59 minutes ago

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Trying to cancel my TV service, why is it so difficult!?!?

I am trying to cancel my TV service and go to internet only. I start a chat session to ask how do I do that. The chat directs me to schedule a callback, but it took forever to return, and when it did, it had a date of September 10th before they would speak to me!. This is crazy, I just want to drop

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If it's only happening on your home WiFi network, I wonder if Xfinity CyberSecure may be interfering as other Apple features have had issues with it in the past. Can you try turning the CyberSecure feature off through the Xfinity App temporarily to s

XfinitySean

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1 hour ago

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Still cannot send mail via apple mail

This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c

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irish91 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • C

XfinityBrianH

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1 hour ago

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Using Amazon fire tv and another fire stick nbc not available

NBC is showing an error code of “ we’ve got a location issue. Unfortunately, we cannot play this video within this market “ I have deleted the app and reinstalled still getting the same message.

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Good evening @user_8xxf4i! You’ve reached the right team to assist with this low hanging line. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct mess

XfinityAldrik

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1 hour ago

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cable line running over garage roof shingles is damaged

The Xfinity cable line running from the pole in my backyard to my house crosses over my garage and continually rubs against the shingles. The line is visibly wearing down, and this is approximately the third time I’ve needed it replaced in the past 10 years for the same reason. I’m not experiencing

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Xfinity Support

Hello, we would like a refund and reinstatement of our $1 movie rental voucher for "The Death of Robin Hood". We can't watch anything without closed captions. We know how to turn it on and off and it's always on and this movie did not offer them. I would suggest you put information like this in the

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Billing

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Peacock Activation Fails Due to Already Being Used by an Xfinity Account

I try activating my peacock membership I get with my Gig internet and it either tells me a vague a problem has occurred or that the xfinity membership is already tied to another peacock account. I have tried every email it could possible be tied to and there is nothing. Please help me!

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Xfinity Stream Website

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FYI, if I turn off my WiFi on my iPhone, I can sent mail. But when connected to Xfinity WiFi cannot send out email. Seems to point to Xfinity WiFi connection to your smtp servers

user_f0bxt3

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1 hour ago

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Still cannot send mail via apple mail

This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c

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Are you a Nowtv customer with cloud dvr? This has happened to me. After wasting a bunch of time on the phone. I visited my local xfinity store and spoke with the manager and sent her a lengthy email about what’s been happening. It doesn’t matter what

Mopar57

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1 hour ago

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DVR no longer recording or showing scheduled programs

As if last Friday, my DVR quit recording scheduled programs and the s he filed programs tab is empty. I can’t reset the shows up because it still shows it is set up to record in the show. Five chats, a call and a new Zumo box had not fixed the issue. What do I do now?

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Non-Existent Customer Service

It seems like Xfinity is dead set on pushing me to another ISP. I have been a customer for 5 years now and repeatedly experience the same issues, which is one thing, but the frustrating part of the ordeal is truly that there is nobody to actually reach out to. Any time I've needed any sort of custom

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Customer Service

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iPhone, iPad, Mac. Any apple device, I can receive on all.

user_f0bxt3

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1 hour ago

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Still cannot send mail via apple mail

This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c

Question

I am aware of the issues with various sporting events and blackouts. The Today show was the first show I tried to watch. This appears to be an issue with the Stream app. Occurs both on the FireTV app and the iOS app. The NBC app works on bot

irish91

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1 hour ago

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Using Amazon fire tv and another fire stick nbc not available

NBC is showing an error code of “ we’ve got a location issue. Unfortunately, we cannot play this video within this market “ I have deleted the app and reinstalled still getting the same message.

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As an update to my visit to the local xfinity store. I filed a complaint against the 3rd party tech support and requested a in house representative take a look at it. I sent a lengthy email to the store manager and she was very pleasant and helpful.

Mopar57

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1 hour ago

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Nowtv Cloud DVR Issues

For the past few months xfinity cloud dvr service on the nowtv hasn’t been working correctly. It doesn’t matter what device I use, scheduled recordings dissapear and my recordings dissapear. It doesn’t matter if I log out, log back in, clear cache, delete and reinstall the apps. It’s clearly an issu

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cable line running over garage roof shingles is damaged

The Xfinity cable line running from the pole in my backyard to my house crosses over my garage and continually rubs against the shingles. The line is visibly wearing down, and this is approximately the third time I’ve needed it replaced in the past 10 years for the same reason. I’m not experiencing

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Customer Service

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I created a post about this as well. I went to my local xfinity store and filed a complaint against xfinitys 3rd party tech support with the manager and requested a in house representative to take a look. After a lot of research I am seeing others wi

Mopar57

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2 hours ago

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DVR not recording

I noticed last Friday 8/28 that my scheduled recordings have disappeared and it won’t allow me to add them back .. still an issue on Tuesday 9/1

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Hi there user_vwu62g, thanks for taking the time to post here on the community forums! Considering it's only one device that's having issues, the first thing I would recommend is checking to see if you have Xfinity CyberSecure activated through the X

XfinitySean

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2 hours ago

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Can't access xfinity wifi network

I cannot access the wifi network. No problem on my other devices but on this particular one keep getting the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.4994d817.1788546749.4976456b https://errors.edgesuite.net/18.4994d817

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I'm sorry to hear that, @OmegaShadow77 . At this point, we'd like to take a closer look at the issue. Please send us a DM with your full name and service address so we can review your account and investigate why the activation is failing with the "So

XfinityRichard

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2 hours ago

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Trying to activate ESPN unlimited

I'm trying to activate ESPN unlimited that's included with being a platinum member. Every time I click it, it says something unexpected happened

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It's appearing, but I can't activate it. That's what I need help with

OmegaShadow77

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2 hours ago

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Trying to activate ESPN unlimited

I'm trying to activate ESPN unlimited that's included with being a platinum member. Every time I click it, it says something unexpected happened

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