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@XfinityShawn I only know of one outlet in the house and its in use by the whole family's wifi.
Coax outlet
This is my first time getting my own internet (im 23) so I didnt know I needed a coax outlet. I cannot find one in my house that isnt being used so I was wondering how much a outlet installation would cost and how soon my internet could be up and running.
Question
@XfinityAldrik I have done this, still awaiting a reply
Unlimited Data Add-On
This option does not appear to my list of add-ons, when I go to change my data plan or upgrade my equipment I cannot change any options. How do I keep my current equipment and include unlimited data caps?
Question
Thanks yes here is my question: Is AXS TV: 1. a Cable Channel 2. a TV Go channel 3. both a Cable Channel and a TV Go channel 4. varies depending on date and time?
Xfinity Stream on Roku Ultra : AXS TV channel
I recently ditched my old Xfinity Cable TV XG1v4 DVR and am now going all internet TV using the Xfinity Stream App on my Roku Ultra. I have the Xfinity TV Premium channel lineup (which I think includes pretty much all channels). One channel I am missing is the AXS TV channel. Doing some research, I
Question
Thank you I will call!
Inadvertently deleted emails
"I am involved in an active lawsuit, and critical legal evidence was accidentally deleted via an automated folder setting. I need a Tier 2 technician to check the server-side archival logs to see if they can pull a snapshot of my mailbox from 12/31/25-2/14/26.
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Add a name to my bill for residency proof
Hi, how can I add a second name to the "bill to" address line for proof of residency?
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Getting Started
Of course, and I apologize, but serviceability is a concern since that is what creates a location number for us to connect the work order to directly. Without that, all work orders would be attached to the nearest service location, and we would not b
Request for New Tap Installation
Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar
Question
How to report damaged Xfinity network pedestal & get repair
Hi, The Xfinity network pedestal exposes live connections without cover. Can u help to send someone to repair & put back new cover before it rains
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Your Home Network
@user_4tnego Please complete the following links, so we can further assist: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.Here are the detailed steps to direct message us:
Problem
I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines. We spent 3 hours in the Xfinity store and they not was able to port my number from Verizon this time, even though Verizon made their p
Question
Thank you for reaching out to us @user_5pzdfb! I can understand wanting to add unlimited data, especially if you're expecting higher usage and aren't seeing the option available online. In many cases, our newer internet promotions already include unl
Unlimited Data Add-On
This option does not appear to my list of add-ons, when I go to change my data plan or upgrade my equipment I cannot change any options. How do I keep my current equipment and include unlimited data caps?
Question
How does another smart tv pair to mine
My account has either been hacked or other devices have hooked up to my tv internet and are recording?!? Is that possible?
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Thanks for the reply. This is NEW service at the home. There is an overhead cable line passing next to the house. The request is to install a tap and a length of cable < 300'.Previous requests have not seen action. It is not clear to me why his is
Request for New Tap Installation
Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar
Question
@Reizo Have you thought about upgrading your equipment? Older TV boxes have slower processors that struggle to run heavy apps like Disney+, causing them to freeze and lag. Upgrading to a newer box gives you a much faster system built for modern strea
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_3v4cwa, I'm so happy we were able to get you taken care of tonight and find a promotion that works for you, so we can keep you as a loyal customer. If you need anything in the future please feel free to make another post and a Digital Specialis
Accidentally selected "customer-owned equipment," need to keep my existing Xfinity Gateway
Hi, I just placed an order to renew my existing internet plan and the order is still pending. During checkout, I accidentally checked the box for "I'll use my own equipment," thinking it referred to the Xfinity Gateway I'm already renting and currently using--not a separate, customer-owned modem I p
Question
I want to stop all incoming emails. I retired & I no longer use it.
Stop receiving emails
Hello, I was trying to find a way to stop receiving emails from yall as I do not service with yall anymore
Question
@user_a363wi If you do not have a paper bill, you can log into the Xfinity app or website, go to Billing, select Statement History, and open the PDF of your current bill. How to view your Xfinity bill
Need comcast billing where I. Mail my payment
I need comcast address to mail my payment off. I lost. My bill give me comcast address
Question
Coax outlet
This is my first time getting my own internet (im 23) so I didnt know I needed a coax outlet. I cannot find one in my house that isnt being used so I was wondering how much a outlet installation would cost and how soon my internet could be up and running.
Question
•
Customer Service
Unlimited Data Add-On
This option does not appear to my list of add-ons, when I go to change my data plan or upgrade my equipment I cannot change any options. How do I keep my current equipment and include unlimited data caps?
Question
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Customer Service
DeadlyPhoenix Does your home have some, but they are in use currently or your home has none at all?
XfinityShawn
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Coax outlet
This is my first time getting my own internet (im 23) so I didnt know I needed a coax outlet. I cannot find one in my house that isnt being used so I was wondering how much a outlet installation would cost and how soon my internet could be up and running.
Question