Xfinity Community Forum

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Internet is out

My Internet just stopped Working in the light is blinking on and off from green to yellow

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Your Home Network

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Hello @nick1137 I am sorry to hear about your experience activating the phones. We would be happy to help get this looked at and properly escalated for you. Please send us a direct message with your full name and the service address to get started.

XfinityMatthew

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3 hours ago

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Customer service is Horrible

This is literally the WORST EXPERIENCE I HAVR EVET HAD, and that is saying a lot. I have been on the phone with Xfinity for over 13 hours trying to get my phone activated. You get one incompetent person after another. Every single time you call, it’s a minimum of 2-3 hours on the phone. No one speak

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Xfinity will not provide a working unlock code

10 days ago I started the process of porting out a line to another carrier. The phone was paid for and met all requirements to be unlocked. Yet, it was still locked. A dozen phone calls and 7 wasted hours and the phone is still locked. I was given an unlock code that doesn't work. I have tried every

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Devices

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Good evening user_kbx94x, and right away thank you so much for getting signed up with Xfinity! We're thrilled to have you as part of the family, and want to do everything to ensure your setup goes smoothly 👍 Are you able to confirm if you completed

XfinitySeth

commented

3 hours ago

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Immediately signed out

Hello — immediately after I sign in to Xfinity, I am signed out. If I try to log in through the app, it says I am not authorized. I just signed up for service and received confirmation that a professional installer will come to my house on the 20th.

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user_y5x8ha If you're signed into the Xfinity Community Forums page, the Direct Message text bubble icon will be in the upper right-hand corner of the page, next to the bell notification icon.

XfinityMartyR

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3 hours ago

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Poor customer service

I made atleast 5 different phone calls with xfinity representatives trying to get mt account put on seasonal Each time I was assured that the billing had been resolved. I was told that I was paid in full. Got a bill 1 week later saying I owed $181. Tried customer service again to find out why? I wou

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Hello @user_4fibru, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

commented

3 hours ago

to the conversation:

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Cancel

I need to cancel my service

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@user_e6e5bd I am sorry to hear that the service was down all day. When it comes to the service interruptions we certainly try to provide as much notice as possible when they are planned interruptions to the service. We certainly understand a lot of

XfinityMatthew

commented

3 hours ago

to the conversation:

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Insufficient Maintenance Notice Cost A Complete Workday

I received a notice saying there would be system maintenance starting “early morning,” with no other details provided. No exact start time. No estimated duration. No explanation of how long service might be unavailable. The outage didn’t happen overnight. It started around 8 AM. From that point on,

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Internet

I call yesterday and gotten the stench and I'm trying to figure out why is the Wi-Fi? It's off when I call for the extension.

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Customer Service

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Customer service is Horrible

This is literally the WORST EXPERIENCE I HAVR EVET HAD, and that is saying a lot. I have been on the phone with Xfinity for over 13 hours trying to get my phone activated. You get one incompetent person after another. Every single time you call, it’s a minimum of 2-3 hours on the phone. No one speak

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Customer Service

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user_g9p5ie My team can help you get this resolved. Are you seeing an error code or message as well or no?

XfinityShawn

commented

3 hours ago

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New Cable Box

I’m trying to activate a new cable box. I’m stuck on this question, Do you want to keep using Voice Guidance? I click No, a few seconds later it asks me again. I click Yes, a few seconds later it asks me again. How do I get past this?! It’s driving me bananas! I scheduled a tech appointment but wasn

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Yep- me too . A bunch of monkeys /@;&/&:& a football

nick1137

replied

3 hours ago

to the conversation:

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Xfinity mobile complaints

I have filled complaints with BBB and FCC for Xfinity not unlocking mobile devices. [Edited: "Solicitation"]. .

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@user_dlm98l 100% IDIOTS!!!!!!!!

nick1137

replied

3 hours ago

to the conversation:

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Xfinity mobile complaints

I have filled complaints with BBB and FCC for Xfinity not unlocking mobile devices. [Edited: "Solicitation"]. .

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This is literally the WORST EXPERIENCE I HAVR EVET HAD, and that is saying a lot. I have been on the phone with Xfinity for over 13 hours trying to get my phone activated. You get one incompetent person after another. Every single time you call, it’s

nick1137

commented

3 hours ago

to the conversation:

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Xfinity mobile complaints

I have filled complaints with BBB and FCC for Xfinity not unlocking mobile devices. [Edited: "Solicitation"]. .

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bob-mmk Thank you for that update as well as getting another appointment scheduled. We want this resolved as much as you do, and are here if you should need us.

XfinityShawn

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3 hours ago

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Intermittent Modem Connection - no power on 21 of 32 channels

Working great - checked modem admin screen (Netgear CM3000) power on all channels 3.1 - 4.1 ish SNR 43 ish. Starting around 5:30 PM EST I started seeing the Internet drop off and on. Checked modem and saw 10 - 100's of thousands or uncorrectable erros on channels 12 and higher. Rebooted modem a few

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Couldn't find a send direct message icon anywhere when I signed in

user_y5x8ha

replied

3 hours ago

to the conversation:

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U

Poor customer service

I made atleast 5 different phone calls with xfinity representatives trying to get mt account put on seasonal Each time I was assured that the billing had been resolved. I was told that I was paid in full. Got a bill 1 week later saying I owed $181. Tried customer service again to find out why? I wou

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I just figured out I needed to change display size in settings to see it. Oh well 😁

user_njhvq1

replied

3 hours ago

to the conversation:

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edit wifi settings in Xfinity app is NOT accessible

The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang

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My TV tiles every 2 secs!!

Hello i have been in my house for 7 years and I have never had a problem with my TV. This past month my TV has tiled every day, every 2 seconds. I have replaced my cable box and remote, the splitter and the HDMI. All cables are tight. I’ve called numerous times to no avail , they once said id get a

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On Demand

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Dont feel bad, I literally had my equipment replaced 5 times, and twice they actually shipped it back:https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701

user_25uexw

commented

3 hours ago

to the conversation:

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Returned equipment to xfinity store. Keep getting texts to return my equipment.

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Good luck man. I have had my equipment replaced 5 times, and twice they shipped it back to me and had to schedule techs to come with notes like "do not knock on my door, but pick up your stuff off the front porch"https://forums.xfinity.com/conversat

user_25uexw

commented

3 hours ago

to the conversation:

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I need to return 1 piece of equipment ,,,,

and can not get thru to talk to an agent.

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Its magic, post in here:https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701

user_25uexw

commented

3 hours ago

to the conversation:

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How can i speak to someone?

the chat function in the app and website don't work. When i call the 1-800 number, i get disconnected or stuck in a loop with no options to speak to someone.

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