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user_hkb88k I’m really sorry, that would be frustrating, especially after making the switch. If Yahoo isn’t letting you click things like delete, spam, or unsubscribe, it’s usually an issue with the browser or app rather than your e
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Absolutely the worst.
Never had this many issues with Any Company. Better chance at watching paint drying then having to deal with these people. Atleast then the paint won't repeatedly lie, do the opposite of what you say, try to tell you, you clicked wrong etc. can't even delete my account correctly without signing me u
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Your Home Network
Hello, @user_py1sry we've been working for a few years to enhance our entire network. This will meet the demands of our customers for higher upload speeds when working from home, gaming, video chat, and many other high usage activities. I'm sorry to
days of outages and interruptions
for 3 days the internet is getting cut attributed to "network enhancements". the first 2 days we got messages about the outages. today not even that. just a random time disconnect. outages are called enhancements now? whom are you fooling? please, we don't need enhancements or whatever you choose to
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user_6e11a5 Thank you for letting us know. Our team will be happy to submit a ticket for our Mobile team to investigate your account. We’d like to take a closer look into your situation and make sure this gets handled properly. Please send us a
I need to return a mobile phone
I’ve been trying to return a mobile phone for a month. I have a ticket number, but no label
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Tech
I would like to tell you but Kevin the tech that actually found my apartment. Kevin was amazing did what he was told knocked on my door. I'm handicap can't Walk fast to get to the phone when you call. Kevin was friendly and polite was done in no time [Edited: "Personal Information"]
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Customer Service
user_jfb29 I hear you, after 30 years, that kind of change is a lot to deal with. I can completely understand why this feels so frustrating, especially with how much is tied to your email. This guide might help answer some of the questions and
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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5-31 happening again. Recording have stopped showing up in last watched again. Not only that but some channels won't show up either. Tried TCM last night and when I left it, it did not show up in last watched. Same with NBA network, not showing in la
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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International call and text activation
How I can get help to start my international call and text..I was talking to representative several times about..even my mobile plus is acti
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Network
user_j92k3 There can be a few different reasons that a cable would be spliced. Splitting a coax drop from a utility pole instead of running continuous cable is done to serve multiple customers from a single main trunk line. This allows us to isolate
Why was the line cut?
I am having trouble understanding why a cable needs to be cut and spliced when it is long enough to reach my home. On Monday, a technician ran a long, continuous cable pole to pole, down to my yard, and to the box on the side of my house. I was happy. He stated another tech would be out to bury it s
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Hello, @user_xblfci were you able to set that appointment using support article @DreamSayerZ provided? Our team can also assist with service reviews and any changes you'd like to make to your account. If you'd like to save a trip to a retail location
make an appt. to review my plan, etc.
Would like to make an appt. at the Jupiter location to review my service
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@user_3hgec7 Thanks for lettings us know you have tried checking multiple email addresses as this helps to isolate if the login credentials are different than your Xfinity log in. Our team can check more into your account for you. Can you please dire
Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
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Yes, I have tried logging in with both Comcast email and alternate email. There are many forum posts here regarding the known issue of not receiving an activation email and also having no ACTIVATE button visible on the Your Xfinity StreamStore subsc
Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
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Need in-home telephone wiring fixed.
Current problem: An Xfinity tech (I think it was really a third party rep instead of direct employee of Xfinity) refused to repair my in-house wiring even though that is why the visit was arranged. He argued with me that he only does TV and Internet. The Xfinity rep said over and over that Xfinity i
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Home Phone Service & Equipment
I have yet to acquire an Ethernet cable for a direct speed test, however I have noticed that many other devices struggle with internet speeds at the same times as my computer does. However, according to the Xfinity account dashboard there is some kin
Unreliable Internet Speeds: From 1300mbps to 300mbps.
For some time now, our home internet has proven very unreliable. The Xfinity app's speed tests seem to report that the internet speeds will vary on a moment to moment basis, where one minute it's a little above 1300mbps (the usual internet speed we had before this was an issue), but then suddenly dr
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bifftex Since we are already engaged with you in Direct Message, please return to us there. We have advised you of the next steps. Please have your son reach out to us directly.
How do you file a claim
Trying to find out what the process is for filing a claim. Son had his new xfinity service put in at his new house. Technician laying the temp line went into attic, but when he left he turned off the furnace/ac switch. As they haven’t moved in, it wasn’t immediately noticed til late at night. Had to
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How do you file a claim
Trying to find out what the process is for filing a claim. Son had his new xfinity service put in at his new house. Technician laying the temp line went into attic, but when he left he turned off the furnace/ac switch. As they haven’t moved in, it wasn’t immediately noticed til late at night. Had to
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Customer Service
Hi @user_sj12a,Thank you for taking the time to create an official post. Rest assured we will make sure this is rectified for you as soon as possible! Please send our team a direct message with your full name and service address. To send a "Direct Me
Mistakenly disconnected service
My wifi service was incorrectly disconnected without my request, can you please cancel the cancelation request and restore my prior service?
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user_dz39z1 Oh wow, this truly made my day—thank you so much for sharing that! I’d love to learn a bit more, so I can pass your kind words along to Kevin’s supervisor. When you have a moment, could you send me a direct message with
XfinityChristy
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Tech
I would like to tell you but Kevin the tech that actually found my apartment. Kevin was amazing did what he was told knocked on my door. I'm handicap can't Walk fast to get to the phone when you call. Kevin was friendly and polite was done in no time [Edited: "Personal Information"]
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