Xfinity Community Forum

user_dygars Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to

XfinityBenjaminM

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38 minutes ago

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Boynton oasis condominium

we are desperately trying to get a technician or a team of technicians out to our property to repair cable boxes that are not only unsightly, but quite dangerous with cable wires, extending to all areas and falling out of the boxes. The boxes are damaged and need repair. Who do we call or how can we

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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41 minutes ago

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Cancelation

How do I cancel my service

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Thank you for your reply. After I submitted my question yesterday I went to the Xfinity store in my city and was told all plans includes a year of free mobile plan so I must switch my phone plan and there are no stand alone internet plans without the

user_e9qfo2

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41 minutes ago

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Is there a basic home internet only plan?

My internet bill doubled this month so I asked the Chat assistant. Seems my previous plan was a promo which also included free equipment rental has lapsed. So I asked about a long term plan. We don’t need 600 Mbps. We don’t have a TV thus don’t stream, we don’t play video games online nor do we work

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Concern moved here to the proper help section for assistance.

EG

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42 minutes ago

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U

account site nit working, just spins and says error

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U

Boynton oasis condominium

we are desperately trying to get a technician or a team of technicians out to our property to repair cable boxes that are not only unsightly, but quite dangerous with cable wires, extending to all areas and falling out of the boxes. The boxes are damaged and need repair. Who do we call or how can we

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Customer Service

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@UNCNU says it uses stream app on the box...

user_jp3b6a

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50 minutes ago

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espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

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Xfinity fraudulently put a collection on my credit report after transferring service

Xfinity fraudulently put a collection on my credit report after transferring service. In fall 2025, I made a local move within my city. I was in a rowhome and had Xfinity service, and moved to a high-rise building. I went online and initiated the transfer of service from the rowhome to the high-rise

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Billing

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Boynton oasis condominium

there are many dangerous cable boxes on our property. I cannot find any phone numbers to call to report these issues. These are the property of Comcast. I am told. We would like somebody to come out to the property to evaluate the boxes and make the repairs necessary or replace them. I am the board

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Customer Service

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Hello, @nightwriter2000! I hear your frustration loud and clear. Dealing with a "C" grade in bufferbloat when you’re paying for a 2 Gbps plan is like owning a Ferrari but being stuck in a school zone. It can be especially maddening when you're

XfinitySara

commented

58 minutes ago

to the conversation:

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Bufferbloat C grade - is AQM enabled? And dropped network frames when Twitch streaming

A little bit of background: I've been streaming on Twitch for many years, with no issues with dropped network frames, but for some reason have started seeing quite a bit during Twitch streaming in the past few months. I ran several Bufferbloat tests and they call come back with a grade of C. I did s

Question

Hi @user_odfpc2, thanks for making us aware of this issue. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. We would be more than happy to

XfinityJustinM

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1 hour ago

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Technician at the wrong address

HI there, I had an appointment today from 3:00 p.m.-5:00 p.m. I recoeved notice that the technician was on their way so I propped open apartment front doors. No one arrived and I recieved a message that the appointment had been cancelled. I went outside and the I saw the technician leaving from a di

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account site nit working, just spins and says error

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Sign-In and Account Management

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Hi there, @livelaughlove15 I'm sorry for the trouble you are experiencing trying to upgrade your Peacock service. Since you purchased StreamSaver™, you’re not able to upgrade to Peacock Premium Plus (ad-free version) at this time. If you

XfinityRichard

commented

1 hour ago

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Unable to Upgrade to Peacock Premium Plus (StreamSaver)

Hello — I’m requesting assistance and escalation with an ongoing issue upgrading my Peacock subscription. I currently have the Xfinity StreamSaver bundle and am satisfied with my plan overall. However, I have been trying to upgrade from Peacock Premium to Peacock Premium Plus, and the upgrade option

Question

Hi there, @user_e07ad5 Thank you for taking the time to reach out regarding your SPAM concerns. You can go to https://www.xfinity.com/support/articles/change-spam-blocker-settings which is a great self-help article that will walk you through the sett

XfinityRichard

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1 hour ago

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spam on voip land line

the voip landline marks suspected spam calls with the word SPAM. Is there a setting that prevents these calls from ringing the phone?

Question

Hello @user_2dfr7q, thanks for your comment. Sorry to hear that you’re experiencing the same issue. To help narrow things down, have you had a chance to clear your cache and cookies, try a different browser, or test the site in incognito/privat

XfinityMarshante

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1 hour ago

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Billing statements - why so difficult and slow to obtain?

I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef

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Cancelation

How do I cancel my service

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Customer Service

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Wrong address for technician

user_odfpc2

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1 hour ago

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Technician at the wrong address

HI there, I had an appointment today from 3:00 p.m.-5:00 p.m. I recoeved notice that the technician was on their way so I propped open apartment front doors. No one arrived and I recieved a message that the appointment had been cancelled. I went outside and the I saw the technician leaving from a di

Question

We would recommend reaching out to the customer security team through one of the methods listed here https://spa.xfinity.com/contact-us

XfinityJanelle

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1 hour ago

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Comcast email stopped working- IP blacklisted

My email won’t work on apple email on my iphone 17 with latest ios update. Keeps asking for a password, won’t work on wifi, sometimes loads on data. But when the password is entered, it says IP temporarily blacklisted. This happened before with no resolution and I was asked to send to their security

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I also have this problem. Why can't I ever see my bill? undefined is not an object (evaluating 'i.slice') This happens every time I try to download it. Why don't you try fixing it at your end? I don't want an app.

user_2dfr7q

commented

1 hour ago

to the conversation:

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Billing statements - why so difficult and slow to obtain?

I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef

Question

@user_sx6h4s I can definitely help reactivate your phone. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To”

XfinityRaul

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1 hour ago

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Can you reactivate my phone number ?

It was disconnected by the rep about 12 hours ago by mistake by your rep before the porting process began. Please help.

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Rcs waiting for activation

Not receiving text messages from android or business phones. Tried reset, etc….. still not working. Talked to support and said they are working on it several days ago, still no update.

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Network

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