Xfinity Community Forum

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@XfinitySean Thanks. There is actually one more issue now. Initially, I was able to reach the identity verification page and enter my SSN and date of birth, but after several unsuccessful attempts, I can no longer reach that page at all. The website

user_ars454

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7 hours ago

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Unable to verify identity when adding included Xfinity Mobile line

I’m an Xfinity Internet customer and my plan includes one free Xfinity Mobile line. When I try to add the line, the website says “Unable to verify your identity” after I enter my SSN and date of birth. Both are correct, and my SSN was issued very recently. I already tried chat and text support, but

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Well, the Chi Season 8 did reappear as available. However, episode 6 is still missing. I am almost finished with the series ... but I would liked to have seen episode 6. I'm not as upset as when I originally posted though, do that's good

user_qzq0pr

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7 hours ago

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The Chi season 8

Why is The Chi season 8 not available to Showtime with Paramount plus subscribers? It was available 3 days ago and now it only available to Paramount plus subscribers. It's a Showtime original series.

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@user_ajizrq Thanks for the update. When redeeming discounts for the smartwatches, you must first accept the offer under your Xfinity membership account; it will then provide the discount code to use at checkout. Keep in mind that you will not see a

XfinityCarolyn

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7 hours ago

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Unable to get the 299 Smartwatch Discount for being a Platinum Member

On the website and mobile app, it clearly states that Go to: Login --> Membership Benefits --> Learn About Membership (scroll down to bottom of page) --> Scroll down to bottom of page and it states: "Smartwatch discount: Limited to Xfinity Gold, Diamond, and Platinum members with account in good sta

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U9

Bypass bedtime

My son bypasses the bedtime by unconnecting his devices, then reconnecting them. It’ll give him unlimited access and erases the bedtime pause. How can the bedtime pause be permanent? Is this an app issue?

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Xfinity App

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Plan change request

My 12-month promotional discount ended this month and my rate went from $55 to $85 for 500 Mbps internet. I've been a member since August 2025. When I check my address on xfinity.com, the 5-Year Price Guarantee plans are showing 500 Mbps at $45/mo and 1 Gig at $50/mo. When I'm signed in to my accoun

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Your Home Network

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New Xfinity install, modem shows online with good signal, but DHCP logs show repeated T1 renewal failures, and Xfinity’s own systems can’t remotely reboot the modem or change its SSID. Activation app fails and tier-1 support after many hours can’t re

user_r14qkc

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7 hours ago

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Terrible!

I have the service once before, and it was pretty good. I moved twice since then one location didn’t offer the service so I didn’t have it there. I figured I’d get the service at the new house. I signed up and got my modem. All that part went pretty smoothly. But after two weeks, one Field service t

Question

Great question, user_ars454! Our identity verification system relies on major credit bureaus to verify the information, and it can take 30-90 days for the SSN to update in their systems.

XfinitySean

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7 hours ago

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Unable to verify identity when adding included Xfinity Mobile line

I’m an Xfinity Internet customer and my plan includes one free Xfinity Mobile line. When I try to add the line, the website says “Unable to verify your identity” after I enter my SSN and date of birth. Both are correct, and my SSN was issued very recently. I already tried chat and text support, but

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I was forced to drop Xfinity and went to T-Mobile. We had over 35 outages in a month. Unacceptable service. You company couldn't keep its promise.

user_l6oxt8

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7 hours ago

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Your service [Edited]

Why does your service [Edited: "Language"]??? 30 outages in 3 week period. Storms are over and power is back on. Thousands in the neighborhood without Internet including me with no explanation of what the problem is other it will be out another week. [Edited: "Inflammatory"]

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Hey @user_oxph8c, We just wanted to reach out and see how things are going. Please let us know at your next available convenience. Hope to hear from you soon.

XfinityDemitrius

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7 hours ago

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Iwatch frim xfinity is a scam

Unfortunately i also fell in this scam. But I am within 14 business days. I activated return process within a day of receiving because the esim inside the watch was not working. The xfinity guy tried for 2 hours and gave up. He was trying to charge me 35 dollars for return but ultimately he agreed t

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Major Ongoing Issues With 2.5 Gbps Symmetrical FTTH EPON Service — Requesting ONU/Optical Line Investigation

Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is

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Your Home Network

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is my service set to be disconnected?

can comcast confirm. im getting conflicting messages. i just paid 100 dollars it told me watch out for late fees another page says it will be disconnected on the 24

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Billing

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Thanks for your reply. I received my SSN card about a week ago, so I believe the SSN was issued very recently. Could that be the reason the identity verification is failing? If so, do you know approximately how long it usually takes before a newly is

user_ars454

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7 hours ago

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Unable to verify identity when adding included Xfinity Mobile line

I’m an Xfinity Internet customer and my plan includes one free Xfinity Mobile line. When I try to add the line, the website says “Unable to verify your identity” after I enter my SSN and date of birth. Both are correct, and my SSN was issued very recently. I already tried chat and text support, but

Question

That is probably why you are getting this error @user_meb7tb Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page.&nb

XfinityAbby

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7 hours ago

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

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Add my partner's name on the bill as the proof of joint utilities

Hello, Please guide me on how to add my partner's name on the bill as the proof for joint utility and residency.

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Customer Service

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I have already spoken with Support. They claim that I need to have a discount code however I cant get one. The app and website clearly state that the discount is applied at checkout however that doesnt happen.

user_ajizrq

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8 hours ago

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Unable to get the 299 Smartwatch Discount for being a Platinum Member

On the website and mobile app, it clearly states that Go to: Login --> Membership Benefits --> Learn About Membership (scroll down to bottom of page) --> Scroll down to bottom of page and it states: "Smartwatch discount: Limited to Xfinity Gold, Diamond, and Platinum members with account in good sta

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Hi, Yes I did. I had an account but I canceled it when I got this.

user_meb7tb

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8 hours ago

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Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

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Phone

Hi I need an port protection unlock

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Devices

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@user_ajizrq Hi there, thank you for reaching out. I can certainly understand how frustrating it would be to receive a promotional offer and then be unable to redeem it. I would be happy to take a closer look into this for you. To better understand w

XfinityCarolyn

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8 hours ago

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Unable to get the 299 Smartwatch Discount for being a Platinum Member

On the website and mobile app, it clearly states that Go to: Login --> Membership Benefits --> Learn About Membership (scroll down to bottom of page) --> Scroll down to bottom of page and it states: "Smartwatch discount: Limited to Xfinity Gold, Diamond, and Platinum members with account in good sta

Question

I am sorry that did not load for you. The only information I have found on the stream app eligibility is: Xfinity Stream is available on: Web: Windows and MacOS at xfinity.com/stream Available on Safari, Google Chrome, Firefox and Micros

XfinityJohnG

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8 hours ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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Good evening HZG. Thank you for reaching out through our Xfinity Community Forum. I can certainly understand wanting to reduce expenses. It would depend on what services you have, and what you are looking to maintain. When you are logged into your ac

XfinityJon

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8 hours ago

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I need to reduce my bill or cancel all services

how can I reduce my bill?

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