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Xfinity Tier 2 Support Needed - Need escalation – 1000 Mbps plan only delivering ~28 Mbps across multiple approved modems
Hello, I need help escalating a persistent speed and connectivity issue.Account details: Plan: 1000 Mbps Current modem: NETGEAR CM2500 (Xfinity-approved) This is the third approved DOCSIS 3.1 modem I’ve tried Problem: I am only getting approximately 28 Mbps download. When I connect a computer direct
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Your Home Network
Again at 9:05 documenting the occurrence
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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Greetings, @user_jvjem4! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your mobile bill, and I want to ensure you’re able to get in touch with an
Mobile bill
XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?
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I’m tired of wasting my time and I’m tired of people at Comcast telling me, and apparently lots of other customers who pay you a lot of money, that you will fix the problems on your side and then doing nothing. Scheduled support calls to me are not
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Now that Comcast email has migrated to Yahoo mail, I can't sign in. I put in my Comcast name and password, but am directed to a page that says, "Your Comcast email account is accessible at Yahoo mail. Head to Yahoo mail to sign in and access your com
Question about the Yahoo migration
Hi! So, my Comcast.net email account was migrated to Yahoo! If I have problems accessing that account, must I now contact Yahoo! support? Thanks!
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Hi @frustrated_user9999999,Just wanted to make sure we were still in the loop. Have there been any new developments regarding the issue?
Apple Watch line assigned to wrong IMEI – need device swap, no resolution after store visit and calls
I replaced my Apple Watch with a new Apple Watch SE 3 (GPS + Cellular). My billing shows the watch line is active, but it says the SIM was switched to my OLD watch's IMEI instead of the new one. Because of that, the new watch shows "No SIM" and can't download an eSIM. What I've already done: • Unpai
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Backup Battery for my WiFi Extender Pro
I am looking to purchase the standalone Backup Battery for my WiFi Extender Pro but cannot find an ordering link online. Please request a DM so I can order this
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Customer Service
Good morning @user_ma9f78, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the billing, but you have come to the right place for assistance. Could y
Bill increase.
My bill just went from 25$ to $100 with no warning. I’m stuck on endless bot calls to resolve the issue.
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jaredfalor Thanks for reaching out for help with setting up an install appointment to install an outlet for your home. I can certainly help with getting this scheduled for you. I'll need the account information for your order in DM to allow me to loc
need a technician for a coax outlet installation
i setup my xfinity account and while i was setting everything up it only had an option for self installation. i chose that and my equipment is arriving today but the problem is that i need a technician to come and install a coax outlet into my home and set my internet up for me.
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Bill increase.
My bill just went from 25$ to $100 with no warning. I’m stuck on endless bot calls to resolve the issue.
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Billing
need a technician for a coax outlet installation
i setup my xfinity account and while i was setting everything up it only had an option for self installation. i chose that and my equipment is arriving today but the problem is that i need a technician to come and install a coax outlet into my home and set my internet up for me.
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Customer Service
user_n7koo1 Hello! Thank you for reaching out. We'll be happy to review your account and see what we can do for you. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Messag
Billing Error need immediate refund
I am writing to request immediate, emergency escalation for refund ticket number, which is currently scheduled for October 18. I cannot wait until then. On Friday, I made a manual payment of $340. On Friday , Xfinity's automated system erroneously swept an additional $597 from my Direct Express card
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Billing Error need immediate refund
I am writing to request immediate, emergency escalation for refund ticket number, which is currently scheduled for October 18. I cannot wait until then. On Friday, I made a manual payment of $340. On Friday , Xfinity's automated system erroneously swept an additional $597 from my Direct Express card
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Billing
Thanks I sent a DM. To the account.
Why can't we get the right equipment the first time? member-owned-router-fiber-internet request
We signed up for Xfinity Gigabit Internet, but the equipment we were given appears to be incompatible with the service at our home. Our home has a fiber ONU with an Ethernet connection, but Xfinity provided us with a gateway that requires a coaxial connection. There is no coaxial connection from the
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user_86pphz Hello! Thank you for reaching out to us here on our Community Forum. We would suggest using this link: Phone Spam Feedback Form. Fill out the details; you'll be able to enter the number that was misidentified as "low risk"
XfinityBenjaminM
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Phone number just started showing as "Low Risk" spam
My neighbor who calls me often is now showing as spam just happened suddenly. They have been calling me successfully for years. What happened and how can i fix it?
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