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WXYZ
I am disappointed to longer have the ability to watch WXYZ ABC Detroit. That is the only channel that was available to watch the news in that area. I have been a lifelong viewer and will now begin pricing other streaming services that will provide me with the viewing opportunities that I want. There
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Customer Service
Outage - Network Improvement
Why would you make network improvements that cause an outage on Monday morning when people are trying to work. The estimated restoration time is after 9 am which puts me 4 hours behind schedule.
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Your Home Network
Mistaken Payment that has snowballed out of control with ETF fees
Hey, so I'm gonna start from the beginning of this problem to lay it all out. So autopay made a payment of $34.95 on March 29th but the problem is that I didn't have the money at the time and while it showed up in my bank statement it was reversed a day later and I thought "huh, I guess the payment
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Billing
Duplicate account created on upgrade
I am an existing customer. I tried to upgrade to the new $70 Genesis rate, but it created a duplicate account. I need to cancel the new order and apply the promotional $70 rate to my existing account
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Your Home Network
High levels of packet loss the past 2 weeks
Hi . I've been experiencing very high levels of packet loss over the past few weeks and its making playing anything online nearly impossible. I've tried everything I can think of and have had no luck. I'm connected directly to the modem and I've ensured all cables are intact and secure and tested wi
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Your Home Network
The same thing is happening to me, sends me on a continuous loop over and over. Until yesterday I could just click on a XfinEmail shortcut on my laptop screen and it took me straight to log in page and the page worked. I've cleared cache/temporary fi
sign in to email
I cannot get into my email. It keeps circling around. Come on, really, I used to hit and in 1 click get in. Now I have to get 3-7 codes from Z|Xfinity and still get nothing. Should I just quit this email or what? How to make it easy on computer to sign in.
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Difficult to reach support
Hi this is for my post in the community about broken sprinkler pipe when Comcast installed fiber from my house front yard to the neighbor back in January. I cannot find way to DM you, it only provides me a search of conversation and nothing there. Please let me know any easier way to reach out like
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Thank you for your reply. Why there is no customer service email to send to together with the proof image?
Sprinkler pipe damaged by fiber installation
Sprinkler pipe damaged by fiber installation for my house in FL. Please let me know how to provide more details.
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Billing Dispute / "Customer Service"
First issue I had been being billed for a video doorbell that I did not have in my possession that I had returned the previous year when I received it due to living in an apartment and not having wires to connect it so I returned it to a Comcast store like I was instructed by the agent. Only to find
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Billing
Unresolved account transfer issues for months. .
My Xfinity Mobile/internet account has been broken since my move. I have been trying to figure this out for weeks with customer service, which has been subpar, at best. The site shows “Hi null,” “Billing info unavailable,” “Something went wrong,” and treats me like a new customer instead of showing
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Network
Netflix
I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?
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Channels and Programming
For the cost of services, there is absolutely no value in continuing with Xfinity services if you have other options. Fiber is now available in my neighborhood and I will be changing internet services soon. If TV is not providing any value, th
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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@user_ervlwj Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name an
Xfinity Community Manager only have 1 person
Our apartment complex sign up for the xfinity bulk service which had been a pain for our community. They came in promising that they just switching out our modem and nothing going to change. However, 2 weeks later tenant internet got shut down without anyone making changes. I’ve been calling and wai
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Having the same issue. No matter what email I use to sign into disney to activate, it tells me to manage current subscriptions. I have already spoke to disney+ support and there is no subscription active on the email I used. Ive tried the activate li
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Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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