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Iwatch Cellular set up issues
I bought a new watch with gps+cellular. I was having difficulty setting it up. On phone for hours. At the store. No one could help me except to say I could send the watch back. I figured there had to be a solution. A youtube video suggested I make a new apple id just for the watch. During the set up
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Customer Service
Thanks for being a valued customer we do appreciate your business and I hope your day is going well. Sure, I would be more than happy to assist you with your account data usage inquiry. To send a "Direct Message" to Xfinity Support: Go to xfinityforu
Data Usage
Have a question about data usage and the telemetry behind it. I received an email today that we have exceeded our monthly data usage for our Internet plan. Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service,
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe
Started Unicast Maintenance Ranging - No Response received - T3 time-out
Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c
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Thank you so much for working with us over DM and allowing our team to help with your request. We are always here for you if you need our assistance.
No fully online option for cancellation
I need to cancel my Xfinity plan. Online, I read that this can be done by either going into the store, or by scheduling a callback. I cannot visit a store right now because I will soon be traveling. When I click on the "schedule a callback" button, the ONLY option is on March 1. This will not work f
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@user_bnbze6 - Understood. And you don't have to call! Please follow the steps I provided to send our team here a Direct Message, and we'll help get an appointment set up for you as soon as we can!
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there
I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w
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@user_wgeyrc, apologies for the confusion. I meant that I could review your account and make sure everything is situated and sorted out to identify causes of the $0 bill being sent to you. Please send the DM following the steps on my last reply if y
Billing
I cancelled my landline service with Xfinity. However, every month I keep getting a bill that says I owe $0.00. This is a waste of customers money. It is NOT cheap to produce and mail these bills. I called customer service and they said they will always send this bill out. It seems to me this is a t
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During the set up process, when it gives you the option of using your apple id. Choose a new apple id. Then create a brand new apple id complete with new apple email and password just for that watch. You can watch a youtube video on this process but
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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The line is disconnected from the pole and now in my front yard.
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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But the reason I don’t have service is because the line is down. I don’t understand why I would have a call first? I had service until the tree fell.
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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Sounds like a plan, @user_vbs9ge! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please in
Transfer Wifi account to flatmate
Hi, I’m moving out of my house and I want to transfer the current wifi account to my flatmate. Could someone assist me in doing so?
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Hi there and welcome to Comcast @user_a5kp60. I am sorry to hear you feel this way. We are here to help you out with your billing concerns. What seems to be the issue with your bill?
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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Seasonal Convenience Plan Ineligibility
I need to put my account on a Seasonal Convenience Plan for 3 months, but the web portal says I'm ineligible. I am traveling and need to reduce my bill to the $8/mo suspend rate. Would support be able manually apply this for me?
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Customer Service
Okay, I would like to proceed with the remote option. I can upload the documents for further processing.
Transfer Wifi account to flatmate
Hi, I’m moving out of my house and I want to transfer the current wifi account to my flatmate. Could someone assist me in doing so?
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Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. https://www.surveymonkey.com/share/47045195-0f8c-42e1-ba27-5dba4e039538 https://stevebickel8.wixstudio.com/cwefg But Xfinity always blocks me with these 'non-
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Thank you for sending us a Direct Message, @Hudabac. I'm happy to hear our technician was able to restore the connection to your work servers by replacing your XB8. Please feel free to create a new post if you ever need assistance with anything else.
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Data Usage
Have a question about data usage and the telemetry behind it. I received an email today that we have exceeded our monthly data usage for our Internet plan. Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service,
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So, I have pods from my previous address. Move to a new place and get service with Xfinity and I am unable to do anything with the pods. They just pull into the wall and are not showing up. The only option on the app is to purchase more pods. The
Xfi Pods
I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem
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I am relieved and saddened at the same time to see thatI am not the only one experiencing these issues. I have been having the same issues since December 2025 when “network damage” then multiple rounds of “scheduled maintenance” occurred, after havin
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Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)
7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat
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