Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (545.5K)
comcast email not connecting on my iphone after changing passwords
I was asked to change my comcast password but now i can't connect my comcast email to my iphone or ipad. what to do?
Question
•
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Plaid Declined Bank Account
This is the message from their processor, it has nothing to do with my bank. "EFT Processor Decline. Customer notified bank not to accept these transactions." My bank have a different processor and they said payments withdraw never came to my account. We know what yall are doing and it is not cool.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing Dispute: Extremely Frustrated
Seems like there is no way to send an email, thus I am posting here. I am extremely frustrated with how my billing dispute has been handled. I previously had a $40 promotional rate, and when that promotion expired, I contacted Xfinity specifically to find out what options were available. Your repres
Question
Thank you very much for reaching out user_mmeb6p. We want to make sure to get this cleared up for you. Is this order related to an iPhone Duo by chance? I wanted to check to see if that was the item ordered?
Need Info on my order
ORDER # [Edited: "Personal Information”October 22, 2026 ease need to know what’s the shipping date
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need collections help cannot DM
Ive been trying to get help for 7 hours regarding a duplicate account that was charged off. I cannot get help on the phone and there is no bubble to DM here. I need help!!!!
Question
coldfire70 I'm sorry to hear that you're running into roadblocks! The support ticket that was opened for you may have been the last option for support. Did the team from X mention if the ticket was still open?
Cablecard assistance needed
I have a cablecard in a Tivo edge. that I've had for 5 years or longer The hard drive died, I've swapped it out and it is back functioning but I get V58 unauthorized errors on every channel it tries to tune. The page that used to exist on the comcast site to self service cabelcard repairing is of co
Question
This issue is with xfinity.com/stream.
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
Question
How about fixing this issue as well as the issues with the newly re-engineered Xfinity TV app on smart TVs, also reported on this forum?
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
Question
I am in the same boat. I went into the xfinity store and they said I will need to buy a new phone lol. Nope, just going to switch back to my old verizon service.
RCS waiting for activation issue on iPhone and Xfinity Mobile
I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin
Question
I've been having the same issue with the Xfinity Stream website on Firefox. Xfinity Connect works just fine, as does my account page. So it ain't Firefox!
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
Question
So we can keep using our email? No changes necessary?
Comcast.net email to yahoo
I don't think I have received any notice that my Comcast.net email will need to be migrated to yahoo. I'm worried I may have ignored it or deleted it by accident. How can I make sure I don't miss the migration window. Thank you.
Question
@user_rrp36u @XfinityBrianH Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xf
wifi
i got sent a new modem today and i do not need a new modem, i need a new power cord for the fiber optic box, the new modem wont do anything
Question
@user_npe6t7 Thanks again for reaching out via our Xfinity Community Forums. We are sorry to see you close your account but please know our team is here to assist in the future if you have any other questions our team is here to help.
Request to Cancel Xfinity Internet Service
I am requesting immediate cancellation of my Xfinity Internet service. I do not wish to receive a phone call or discuss retention offers. Please process my cancellation request in writing and provide written confirmation of the cancellation date and any remaining balance. Please also provide instruc
Question
Quite a few other people have also commented on this issue. When is Xfinity going to pay attention and resolve it?
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
Question
Good morning @user_f8b2sh, Thank you for reaching out to us on Xfinity Forums, and thank you for being a valued Diamond Member! We truly appreciate your continued loyalty. I understand how frustrating it can be to lower your internet plan and then
Bill keeps going up
Being a "Diamond Member" doesn't mean a thing. Bill is out of hand. I knocked my speed from1000 to 300 and my bill went UP a dollar. I am finally ready to search for alternate service. Any suggestions would be appreciated.
Question
Several other people have also commented on this issue. When is Xfinity going to pay attention and resolve it?
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
Question
Hello, @Aviedo it sounds odd that your TV box is shutting off on its own. My box does not do this. Can you tell me what model TV box your replacement? Also, seems like you have already turned off the Power saver feature. Have you also turned off the
I want my cable box to stay on and active!
Because I had to get a replacement cable box from Xfinity, it has now become their decision as to how long my TV plays? What happens when I want to leave the TV on for my pet? What happens when I want to leave the TV on while I sleep? What happens when I want to leave the TV on so it sounds like som
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
26 minutes ago
to the conversation:
0
0
New construction home
I have a serviceability request for a new construction home
Question