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I have been using my PC to access my emails, particularly through a firefox browser. I also took the time to remake my filters a third time, but I'd still like to know if there's a method to retrieve the filters in the case they get deleted again.
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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@user_b0mm4f Thanks for adding a post to the community. We appreciate it and know how important it is to get a new device when it's needed. There are a few requirements to have upgrades on the account, we'll post them below. Having a current device o
Deceptive Advertising — Elite Upgrade Benefit Sold Without Disclosed Credit Limit Requirement
I have been a loyal Xfinity customer for over two years, paying approximately $60 per month for my mobile plan and $71 per month for WiFi service, totaling over $130 per month. I am enrolled in the Premium Unlimited Elite plan, which advertises an Elite Upgrade benefit that allows eligible customers
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Thank you for letting us know @Billyboy19 I would like to take a look at the account to see if we can troubleshoot the issue. Please send us a direct message with your full name and service address so that we can assist you further. To do so, c
Not receiving emails
I have not received any real emails since January 18, 2026, over two months. I have received 8 spam emails since March 20. There are no filters set up and the auto-forwarding is NOT turned on. The storage is at 58%. All of the similar questions from other users have the same useless answers. How do
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@jared8844 My team can look into this further on our end, and we will be able to check if an account was made or not. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initi
Account not allowing access
Hi! I am attempting to purchase xfinity internet services for my new apartment. I created an account, went through the selection process, and then on last step it showed an error. Now when I try to click "account and identity", view my plan to see if the subscription went through, or any of the drop
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Local Sport Networks in New York with signal problems
The channels for local sport networks in New York City have a constant issue with the signal leading to freezing and pixelation. This only happens in channels like YES and SNY which I usually watch for baseball games. It is not isolated and is present on every game. If I watch using the Xfinity Stre
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Channels and Programming
New modem kit
I would like to have a new modem kit shipped to our address, please. Thank you
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Customer Service
jared8844 My team can help with your account access concerns today. How long ago has your previous account been disconnected for?
Account not allowing access
Hi! I am attempting to purchase xfinity internet services for my new apartment. I created an account, went through the selection process, and then on last step it showed an error. Now when I try to click "account and identity", view my plan to see if the subscription went through, or any of the drop
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@theonenonly, we apologize you've been going through this and it’s completely understandable to feel exhausted after trying multiple avenues without getting a resolution, especially as a long-time customer❤️We truly appreciate the time and effo
Assistance with mobile order identity verification
I am reaching out to escalate an issue I have been trying to resolve for three days now. I placed an online order for two new phones and to add two new lines to my mobile account, a total of five times now. My orders keep getting canceled because when I go through the identity verification process,
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Also, my issues started in March as well. Does this have anything to do with the transition to Yahoo?
Not receiving emails
I have not received any real emails since January 18, 2026, over two months. I have received 8 spam emails since March 20. There are no filters set up and the auto-forwarding is NOT turned on. The storage is at 58%. All of the similar questions from other users have the same useless answers. How do
Question
Also, my issues started in March as well. Does this have anything to do with the Yahoo transition?
Not receiving emails
I have not received any real emails since January 18, 2026, over two months. I have received 8 spam emails since March 20. There are no filters set up and the auto-forwarding is NOT turned on. The storage is at 58%. All of the similar questions from other users have the same useless answers. How do
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Thank you for confirming, user_2nyqan! We can certainly dig further into this issue for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your accoun
Access denied on Xfinity app
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
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Internet Outage and Xfinity Outage Reporting Doesn't Work
Our neighborhood is experiencing an Xfinity internet service outage. Internet has been out for approximately 45 minutes-1 hour. This outage is impacting me and our neighbors (confirmed with each other). We have tried to report the outage and everyone has been told the problem is our respective modem
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Your Home Network
Hello Abel. No, mine is limited to several email accounts that I can’t receive emails from, but, they get mine. I do use both yours and a 3rd party. Same results…
Not receiving emails
I have not received any real emails since January 18, 2026, over two months. I have received 8 spam emails since March 20. There are no filters set up and the auto-forwarding is NOT turned on. The storage is at 58%. All of the similar questions from other users have the same useless answers. How do
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Detroit sports network
What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?
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I want to thank you for reaching out on our sub for support with your concern. We are happy we were able to resolve your issue's today. Never hesitate to create another public post for any of your future account and service needs!
Request to Switch to Internet + TV Double Play (Remove Phone Line)
Hello, I have been an Xfinity customer for over 15 years and I am writing to request assistance with changing my current service package. I would like to switch to a Double Play package that includes Internet and TV only. I do not use or need the phone line and would prefer to remove it so I am only
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Account not allowing access
Hi! I am attempting to purchase xfinity internet services for my new apartment. I created an account, went through the selection process, and then on last step it showed an error. Now when I try to click "account and identity", view my plan to see if the subscription went through, or any of the drop
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Sign-In and Account Management
Hello user_4a82b4, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I will be happy to take a look and see what we can do to assist. Have you tried setting up a payment arrangement through the app, or a
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Push payment
I need to move the payment plan to avoid internet shut off notice.
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