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@user_ehz98b I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 ho
The worst Customer Service in the United States
I hate Xfinity more than anything in this entire world, and I mean that with all sincerity. Here I am again with two cable boxes that do not work, code 221, and zero ways to contact support. I have spent more than an hour on this already today. The Xfinity "assistant" restarts the chat whenever I en
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@user_87u1ge Thanks for letting us know. Did you have any other questions or concerns?
Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice
Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice . How do I fix it?
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Good morning @user_z8xcxj, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with the line. Could you please send our team a direct message with your full
Removal of old exterior wires
Hello. I need to schedule a technician for an 'unassigned drop wire removal.' There is an abandoned Xfinity coax drop line running from the utility pole directly to the siding of my home. It is no longer in use, and I need it completely disconnected from both my house and the pole, then safely remov
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@Octrinity If you need to contact Yahoo for support after migrating your comcast.net email to Yahoo Mail, you can visit welcome.yahoo.com for support videos and articles. Additionally, you can call their dedicated support line at 1-866-76
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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@user_u1xrr7 I'm sorry to hear of the issues you're having trying to activate your NOW internet modem. Our team is here to help. As a friendly reminder direct support for NOW accounts are handled through this portal https://www.xfinity.com/now To be
Cannot activate xfinity now modem In xfinity app
I have an active internet connection through my Xfinity modem I can log into the modem's admin interface directly at 10.0.0.1 The Xfinity app will not let me complete activation/setup, so I can't access account settings, WiFi management, or other features through the app Modem is online and passing
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Cancel pending service
Please cancel my internet order. Y’all no showed multiple times and weren’t willing to prioritize me being happy and getting an appointment quick so I found service elsewhere so don’t show up here to install as I do not authorize install or services or activation. Thanks
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Customer Service
@user_y3h8qv Thanks for reaching out to our team for help with your card information. You're in the right place for help. While we can not update your payment method I have the steps for you to take to update it. Here's a link with those steps and mo
Wrong account info
Xfinity refuses to update the correct credit card info on my account even after verifying with me bank that the info is wrong. They refuse to fix it
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Good morning @user_belg, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with Crunchyroll, but you have come to the right place for assistance. Could you please send our
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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@user_lj8sn3 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration if you are trying to get the port out PIN, and it wasn't delivered. Just to confirm, did you only try to r
Number Transfer PIN withheld — 47 C.F.R. § 52.34 / FCC portability violation
I need my Xfinity Mobile Number Transfer PIN (port-out / security PIN) issued immediately. I followed Xfinity’s own published process exactly: Primary/Manager ID, Number Lock OFF, Devices → Transfer your number, cancel this line → Get Started, plus the app path. The options are there. The PIN is not
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@XfinityAbby If the migration process was able to import hundreds of thousands of emails across about 20 years within a few minutes, why is it taking this long to import about 60 emails across about 3 days? This explanation doesn't make sense or hol
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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Unable to finish setting up service
I want to set up internet at the new apartment I am moving into and the website has been am absolute chore to manage. I have tried to create a plan three separate times now and now I am worried I might have 3 separate services for the same address with 3 identical email accounts because the website
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Customer Service
Not happy
Xfinity installed internet for the new tenants upstairs from me. While doing that the technician disconnected me. Customer service would not send him back. I have to wait 24 hours for a new appointment. I have cancer and kidney disease and am bedridden. I have to go without TV for 24 hours. Not happ
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Customer Service
And before you tell me I should chat with an online assistant, that hasn't done anything. Yes, I use my mobile device. No, I don't have a laptop or desktop to try it on. Yes, I have opened the site in a browser. No, it has yet to work. All I ever get
Payment issues online, on phone, website not working
Listen, I've had nothing but trouble EVERY MONTH with paying my bill. I have to call and enter everything with an automated system that is just as bad. I'm so over this. Considering canceling my account and going to a different provider.
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Payment issues online, on phone, website not working
Listen, I've had nothing but trouble EVERY MONTH with paying my bill. I have to call and enter everything with an automated system that is just as bad. I'm so over this. Considering canceling my account and going to a different provider.
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Accessibility
Outage
My internet service with xfinity is out since 8/11/26 since severe storm. Electric power restored 8/23/26 but no internet. Called xfinity and AI no help and live agents only say their is an outage in my area abd do not say what work is currently being done nor do they state when internet will be bac
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Your Home Network
Possible scammer impersonating Xfinity Assistant
I was using Xfinity Assistant to ask some questions. At the end, they offered me a free mobile line for one year. They soon sent me to a website that demanded my SSN. They said it was to verify it was me, and Xfinity would never see it. That makes no sense. Making sure it's me is what the 6-digit co
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Customer Service
@user_ehz98b Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. That being said I would like to look at your
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Xfinity refuses to provide any customer support
two of my cable boxes stopped working quite a while ago. When I go through the Xfinity app, The assistant has a glitch and starts the conversation over whenever I enter the serial number for one of the cable boxes. If I call Xfinity they require me to go through the assistant. I submit my issue in t
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