Xfinity Community Forum

Hi there @user_z9jeu0 Thank you so much for reaching out on our Xfinity Community Forum about that unknown charge. I'll be happy to assist. Can you confirm if the charge is listed as "excess"? Or does it have a different description?&nbs

XfinityDemetrise

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2 hours ago

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current Mobile bill

what is $120 excess charge for?

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I agree, we as customers should have a fully functional alternative. How else are we able to service the equipment we bought from xfinity?

user_f7fs6b

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2 hours ago

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No longer compatible

Not compatible with android 11. Needs to be.

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current Mobile bill

what is $120 excess charge for?

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Customer Service

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@user_kc38v4 Thank you for reaching out. I have not heard of that happening with writing an email, and it's saving multiple drafts while you are writing the email. If the email has already been transferred, you will need to contact Yahoo support for

XfinityDena

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2 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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Hello @booboogin, thank you for your comment. Are you able to receive your emails from the Xfinity site by going to https://www.xfinity.com/email?

XfinityMarshante

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2 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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cecil1992 Thanks for reaching out about MS Teams calls dropping when another device connects to your WiFi. Are these calls on a work computer using a VPN by chance, and does your speed support the amount of devices connected that you know of?

XfinityEricB

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2 hours ago

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MS Teams Calls Disconnecting [Edited]

During working from home I can frequently see that MS teams call disconnects whenever a new device starts to connect and receives internet call Router is not capable of handling internet outburst and packets momentarily when new device connects [Title Edited: "How to write a helpful post"]

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Hi there @user_czntlb Thank you so much for reaching out on our Xfinity Community Forum about downed lines in your driveway. I'll be happy to assist. Can you confirm if the downed lines are impacting your service?

XfinityDemetrise

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2 hours ago

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Cable lines down

We have called xfinity multiple times with down cable lines in our driveway onto the street. They have not come to handle the line. There was a storm on 2 nights ago that a tree knocked down the lines. We need someone here asap to take care of this

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Hi there and welcome to Comcast @user_7yxnpt. Thank you so much for reaching out to us regarding your concerns with Peacock. Now I do see that you missed the time frame to take advantage for the promotion. We can take a look at this for you and see i

XfinityRoberto

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2 hours ago

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peacak premiun

Hello Xfinity Support Team, I am a current Xfinity Internet customer subscribed to the Gigabit x2 (2 Gbps) plan, which explicitly includes 24 months of Peacock Premium at no additional cost. I missed the initial 90-day automatic activation window, and now when I try to link my account via the offici

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My phone isn’t working properly. I can text but I can’t make or receive calls.

user_4y9drr

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2 hours ago

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my phone is not connected to the network

My phone went to sos and is not connected to the network. What do I do? It has been over 30 minutes

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Cable lines down

We have called xfinity multiple times with down cable lines in our driveway onto the street. They have not come to handle the line. There was a storm on 2 nights ago that a tree knocked down the lines. We need someone here asap to take care of this

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Customer Service

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@user_lbvgfw Thanks for reaching out to us, we do apologize for any inconvenience you're having with making online payments. If you log into your account and get the message that you're not able to make online payments, that means your online payme

XfinityOrlandoM

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2 hours ago

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I am getting the message "You'll need to make a payment in person" when trying to pay online

I would like some help since the online chat did not help with this. They said someone would look into my account but that was more than 3 weeks ago.

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Great question, @user_v5msqe!You can use the Xfinity app to run a whole home network test. This process will test the speed to your gateway to make sure your home is receiving the proper speeds. Now you can also run a speed test to your devices using

XfinityJustinM

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2 hours ago

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Speed test

How do I check the speed test on my home xfinity speed test?

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So another week passed and no help at all. Do you guys even help anyone?

user_lbvgfw

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3 hours ago

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I am getting the message "You'll need to make a payment in person" when trying to pay online

I would like some help since the online chat did not help with this. They said someone would look into my account but that was more than 3 weeks ago.

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We can take a closer look to see if there is anything going on with the account. I am not seeing anything for the music channels as a widespread issue. Could you please send our team a direct message with your full name and full address? Our team can

XfinityJanelle

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3 hours ago

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Music Choice Channels Issues

Sometimes I do listen to the Music Choice channels like Sounds of the Seasons. Latey all the Music Choice channels are breaking up and pixelating. Don't know how long this has been happening. My music choice channels are in the 400 range and 1500 range and both have issues. Just wondering if anyone

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No - Picture breaks up and sound is also breaking up. Works fine on Xfinity Stream

tstack

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3 hours ago

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Music Choice Channels Issues

Sometimes I do listen to the Music Choice channels like Sounds of the Seasons. Latey all the Music Choice channels are breaking up and pixelating. Don't know how long this has been happening. My music choice channels are in the 400 range and 1500 range and both have issues. Just wondering if anyone

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Hello, @user_qqg8t7 - Are you needing assistance accessing your Comcast email account?

XfinitySara

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3 hours ago

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comcast.net

why can i not access my comcast.net email

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tstack Hello! Thank you for your reply. When you are trying to listen to one of your music channels, does an error code or error message ever come up?

XfinityBenjaminM

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4 hours ago

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Music Choice Channels Issues

Sometimes I do listen to the Music Choice channels like Sounds of the Seasons. Latey all the Music Choice channels are breaking up and pixelating. Don't know how long this has been happening. My music choice channels are in the 400 range and 1500 range and both have issues. Just wondering if anyone

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@user_4i3nki I connect via Ethernet. Roku stick requires WiFi.

user_grgty1

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4 hours ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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Hello, Did the Refresh and Restart both didn't resolve the Music Choice channels with "Breaking Up and Unlistenable" All regular channels work fine.

tstack

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4 hours ago

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Music Choice Channels Issues

Sometimes I do listen to the Music Choice channels like Sounds of the Seasons. Latey all the Music Choice channels are breaking up and pixelating. Don't know how long this has been happening. My music choice channels are in the 400 range and 1500 range and both have issues. Just wondering if anyone

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I still say updating the app's security could not possibly cost that much to cover ALL those who have Android 11. Times are tough and not everybody has the money to buy new phones every time an app changes.. my goodness. Android 11 is just fine for a

TerriB

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4 hours ago

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No longer compatible

Not compatible with android 11. Needs to be.

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