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Coax Outlet Installation
I have my equipment but then realized i do not have a coax outlet in my home. I need someone to come and install one.
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Customer Service
How can I change my account number for direct deposit
New account billing issue
I have a new wifi account and signed up for the $70/mo 1gig plan and my bill is showing it will be $80. The chat and customer service person keep telling me it will take up to 45 days, but what I read that’s when you’re making the change to billing on an existing account, not when creating a new acc
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Request to Review Internet Plan and Lower Monthly Bill
I'm currently subscribed to Xfinity's 1,000 Mbps internet plan, and my monthly bill recently increased by $10. I can't figure out why, as nothing has changed. Could an Xfinity Support representative please assist me via direct message? Thank you.
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Customer Service
@XfinityLinda no, that’s not how this works. I’m not taking time out of my day to investigate your screwup in person at your stupid location. Stop the bills or I will get an attorney. You can’t find my information because the account doesn’t exist,
Agent didn’t close my account.
The agent didn’t cancel my service. She messed it all up. I transferred my service to my mom’s account and they are STILL CHARGING MY OLD ACCOUNT I CAN’T GET INTO. I can’t make these people understand. My bank had to dispute it and NOW they are charging me for payment being sent back? No. That’s not
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Community Best Answer
Now they can’t find any information associated with my account through my name or email address. That’s because it doesn’t exist you morons. I will not be paying this bill you keep sending me. Keep on and I will get an attorney. I promise. And no, I
Agent didn’t close my account.
The agent didn’t cancel my service. She messed it all up. I transferred my service to my mom’s account and they are STILL CHARGING MY OLD ACCOUNT I CAN’T GET INTO. I can’t make these people understand. My bank had to dispute it and NOW they are charging me for payment being sent back? No. That’s not
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Gateway
Gateway at unoccupied residence needs frequent rebooting. Can this be done remotely?
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Customer Service
@user_cgg467 what phone are you accessing the portal?
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
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Just to clarify, this is for a comcast.net email that has already been migrated to Yahoo, is that correct?
Problems with paperless billing email
Somewhere around 6/22/2026, I am no longer receiving the paperless billing email from at least two sources. I suspect this is something to do with the migration to Yahoo, since both failed during the same time period. One of the senders is [Edited: "Personal Information"] ''. The problem is that any
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help with account transfer and billing credit due to apartment fire
My apartment burned down in the beginning of August, everything was destroyed. I spoke to my local rep and she said I didn't have to close my account and my payments would be paused until I moved into my new unit in the same apartment complex. The payments were not paused, and when I called to deact
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Thanks, please keep the community updated on the contract negotiations for the Wild and Wolves.
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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@user_4gyc0l I cannot log into my email. I do not regularly use this account. How do I restore access? We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app li
I can't seem to log into my email
I cannot log into my email. I do not regularly use this account. How do I restore access?
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@user_ryu3kv Is my comcast email in the process of being transferred to yahoo?[Title Edited: "Personal Information"] Have you gotten the invitation to transfer your email to Yahoo? If going to the website to check your mail you would get a n
Is my email being transferred? [Edit]
Is my comcast email in the process of being transferred to yahoo? [Title Edited: "Personal Information"]
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@user_k26bj9 Have you recently reset your Xfinity ID password and not update it through the 3rd party app you're attempting to access your Comcast email on?
can't sign on to my Comcast account
I am trying to sign on to my Comcast account [Edited: "Personal Information” ] [Title edited: "Personal Information” ]
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@Lostintheforest Is there a phone number I can call at xfinity to get this squared away? Not really, and if you managed to get to Customer Service they might not have any information to give you. Be patient, as I said. This is an ongoing migrat
Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
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Thank you, I have sent the message.
Active Mobile Number is a 'Ghost Line' Unlinked From Account - Need Internal Transfer
I have an active Xfinity Mobile phone number that is functioning normally, but it is stuck as a 'ghost line' because it became unlinked from my billing profile during an account split a year ago. It does not show up on either of my active account portals. I need a Digital Care agent to help me perfo
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I picked up a Motorola modem and issue went away. So it look like the issue is related the Xfinity gateway modem. Just be aware that Xfinity is going to throttle your speed when using your own modem. But it's way better than the constant lag.
Recurring lag spikes and packet loss every 3–5 minutes while gaming despite modem replacement and line repairs
Hi, I’m having a persistent issue with my Xfinity internet connection, specifically while gaming, and I’m hoping someone can help me determine what could be causing it. I’m experiencing recurring lag spikes/packet loss approximately every 3–5 minutes while playing online games. During the spike, the
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Home answering system not working after new comcast router installed
After new comcast router installed , callers hear “this call is being forwarded to [Edited: "Personal Information"]”. That is our one phone number. You can hear our answering system message in the background while that call forwarding message is speaking. Then, a dial tone happens and no message lef
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Home Phone Service & Equipment
@XfinityBillie @alicefromil https://connect.xfinity.com/appsuite <----- try this URL instead 😉
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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Paperless billing is on. The issue is that the email provider is rejecting the email from your billing system. Those rejections will be sent by email back to the billing system email address, and we need to find those messages
Problems with paperless billing email
Somewhere around 6/22/2026, I am no longer receiving the paperless billing email from at least two sources. I suspect this is something to do with the migration to Yahoo, since both failed during the same time period. One of the senders is [Edited: "Personal Information"] ''. The problem is that any
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Community Best Answer
Thank you for working with us to get a service technician dispatched to your home to get that service issue resolved. As a friendly reminder it is typically the service lines feeding the signal to and from your house that are usual the culprit to ser
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New XG1v4 Box Failing & Stuck on "Connecting to Experience" Loop - Need Mail Swap
My XG1v4 4K TV box is completely stuck in a boot loop. It displays the Welcome screen, goes black, and then gets permanently stuck on the "Connecting to your entertainment experience" screen before throwing a connection error. We just received this box about a week ago and it has given us problems f
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