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You're welcome! I am not seeing this as a known issue so we may need to open a ticket. When I get bonus content, I usually see that under Saved, then Purchases. There will be additional tiles with the content. Did you check there as well? If you did,
Wicked For Good bonus content
Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti
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Reached out via the recommendation above and extremely slow responsiveness and no action. Still not cancelled.
IMPOSSIBLE TO CANCEL SERVICE
It is impossible to cancel your internet service with Comcast/XFINITY. You have to request a callback, and then the scheduling service to request that fails. Trying to cancel via 1-800-XFINITY never gets you to a real person to cancel. I've opened a BBB complaint and a dispute with the service charg
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Thank you - I have just sent a DM
Two accounts - app only works with one
We have two accounts - one for our new address that we will move to soon and one for our current address. When we try to sign into the new account on the app, nothing happens and no sign in occurs. What is going on? I can access the new account on the web just fine.
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Thank you for your response. When I do that, I get an error.
Wicked For Good bonus content
Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti
Question
Absolutely ridiculous how complicated it is to cancel.
IMPOSSIBLE TO CANCEL SERVICE
It is impossible to cancel your internet service with Comcast/XFINITY. You have to request a callback, and then the scheduling service to request that fails. Trying to cancel via 1-800-XFINITY never gets you to a real person to cancel. I've opened a BBB complaint and a dispute with the service charg
Question
user_6j96z6 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Two accounts - app only works with one
We have two accounts - one for our new address that we will move to soon and one for our current address. When we try to sign into the new account on the app, nothing happens and no sign in occurs. What is going on? I can access the new account on the web just fine.
Question
Closed
IMPOSSIBLE TO CANCEL SERVICE
It is impossible to cancel your internet service with Comcast/XFINITY. You have to request a callback, and then the scheduling service to request that fails. Trying to cancel via 1-800-XFINITY never gets you to a real person to cancel. I've opened a BBB complaint and a dispute with the service charg
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Customer Service
Two accounts - app only works with one
We have two accounts - one for our new address that we will move to soon and one for our current address. When we try to sign into the new account on the app, nothing happens and no sign in occurs. What is going on? I can access the new account on the web just fine.
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Sign-In and Account Management
@user_6gpfbw Thanks for adding a post to the forum. That can happen from too many failed attempts, or adding incorrect information. To have this fixed, call our phone agents at 1-800-XFINITY so they can provide payment method assistance. You can also
Payment troubles
I am having trouble with "Maximum number of payment methods have been added for this session. Please wait 30 days and try again." It's not letting pay despite me wanting to pay.
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user_c2589e Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo
New cable box not connecting
Got a new WiFi tower and cable box. WiFi is connected but cable box will not connect
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user_9s68wt Are you a current Xfintiy customer? Blacklisted emails are usually tied with spam emails. What emails are having this issue?
Email black listed
Can’t get emails on iPad connected to router ip 49.36.126.120. everything else works. PLS whitelist this IP thanks Shailesh Patel
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Acorn TV on demand
Why isn't Madame Blanc Mysteries Christmas Special Part 2 available on Acorn TV app or On Demand?
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On Demand
user_ofo5a5 - Our team can help! If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address. I'd be more than happy to look into this with you.
Re: XR11 Xfinity Remote Control
Hi there, Where can I get an XR11 Xfinity Remote Control for my 90-year-old dad? It’s easier for his fingers and much simpler for him to navigate. I’ve already visited three stores, but they only carry the XR15 and not the XR11. Any help would be deeply appreciated. Thank you! Stanley
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Direct Message sent.
XRA Remote Issue
I got the XRA remote about a month ago and had no issues with it until about a week later. The voice command stopped working. I pulled the batteries out and put them back in. Still not working. I replaced the batteries and it started working again. Checked the old batteries and they measured 1.5v. L
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@acosma78 This isn't the experience we want you or any customer to have, and my team can help get this escalated to our mobile team for further investigation. To send a direct message, please click on the chat icon in the top-right corner of the scre
XM free line for a year- scam
Signed up for XM with 4 lines in November and the store employees here in MI promised me that I qualify for the free line for a year because I haven't had service with XM in over a year. But they could not add the promotion. They said, just call, they will add it for. I should have known. Several ch
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@user_6lglj4 Thanks for adding a post to the forum. Do you have a battery back up on the modem by chance? They normally don't make any sounds, and use the lights to indicate messages.
modem beeps once in a while i blew it out with compressed air will see if it continues to beep
modem beeps ocasionally
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Good evening @user_ux12qm and thank you for reaching out with your service interruption concerns. To confirm, is your internet back up and running yet? Or, is it still down? If it's still down, we'll be happy to look into it further.
Update needed
Hi! Our internet has been out since 2am last night. I understand that there is a network issue but hoping to get an ETA of when we might expect to have service restored? It’s been over 16 hours at this point and we’ll need to make arrangements if the outage is expected to go into tomorrow. We’ve sig
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Support would be much easier if the standard computer based menu to connect to service representatives was used instead. We need live technicians to provide the support we need. Most users would prefer using their voice based phones instead of
Hacked home network (confirmed by pro), three routers in a row instantly breached
Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b
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Recent hardware chonges street resulted in a VPN installed in home xfinity modem that runs full-time on all devices.
Hi. Recently xfinity techs were in my neighborhood and the internet service was down for several hours starting at 8:30 am. We were notified by xfinity a few days earlier that some unspecified work was to be done servicing the wires to our neighborhood residences. No access inside our residence was
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Your Home Network
user_y9gbr2 My team can help you cancel your service on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if
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IMPOSSIBLE TO CANCEL SERVICE
It is impossible to cancel your internet service with Comcast/XFINITY. You have to request a callback, and then the scheduling service to request that fails. Trying to cancel via 1-800-XFINITY never gets you to a real person to cancel. I've opened a BBB complaint and a dispute with the service charg
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