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Here is my situation: I currently have two Xfinity Mobile lines on my own Xfinity account. A family member in Washington State has an active Xfinity Internet Essentials account with Xfinity Mobile. The Washington Internet Essentials service will
Direct Message
I need a complicated question answered. Please provide a way to send a direct message.
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Why do I have a different amount for my 2 cells in the last 3 months
We are retired diamond customers with Xfinity and we had a deal for 2 phones for $48.+ cents a month and the past 3 months have gone up to $70.+ down to 65.+ but the 48 were never charged again and the contract has not ended. Please explain in detail. Thank you
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Billing
@user_h68fsk @Again Thank you all for your support As I explained I did nothing on my end to change my username. I searched for my original username and came up empty. This morning my original thread has reappeared. With my original si
Please revive my previous thread
I (user_c1c1ep) have a long (since May 14) thread with Xfinity on Direct Messaging. The history of my complaint/issue is on that thread. The thread disappeared sometime last night/this morning. I did not close it. We seemed to be making progress and the history is important. Please reinstate this th
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So, nine days later -- I have heard nothing back from your "escalation". What gives? Problem going on 9 weeks now by the way.
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity My broadband(Wifi) tests fine My cellular connectivity fails I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times. Now they tell me that the "error" is in "er
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Terrible first impression
I'm writing to formally express my disappointment with my experience switching from AT&T to Xfinity Mobile. We chose
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Customer Service
Hello there @user_ctfucd, I do hate to hear that you are having issue watching your purchased movies. I will be happy to assist you with this issue. To begin, would you mind sending me your name and the address to your account in a Direct message?
Moving movies to new account
My movies I purchased isn't coming up on one of my accounts how do I fix this?
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@user_7zg9qi @user_p4d99w We are talking about 21st century technology here; created, administered and managed by supposedly the best minds in the industry. The only reason there is absolutely no way to switch back from one system to another would
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_45u398 I am so angry at Xfinity for pushing us to Yahoo. I just switched yesterday and I have embedded ads in email that I can't delete. I had a full-page Xfinity ad to the right of my email. To go ad free I have to pay Yahoo for
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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Moving movies to new account
My movies I purchased isn't coming up on one of my accounts how do I fix this?
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Customer Service
Mad beyond mad!
I have internet and mobile service through Xfinity and I’ve been a customer for almost 10 yrs!! Today I called Xfinity to have my mobile service disconnected because I am struggling financially like never before. I owe a month of service $48.57 and it’s past due, because I owe that Xfinity customer
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Customer Service
Hello @tdlf, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help look into your billing concerns. I will need to pull up your account to investigate this further. If you could send
$100 "usage" charge after cancelling service
The last message I exchanged with an Xfinity account informed me of the following: "I hope all has been well since we last worked with you. I am following up to let you know the account is fully disconnected, and there is a credit of $1.66 owed back to you. You can expect that refund to go back to t
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Hello again @user_lxbb4p! When you have a moment, could you please respond to our most recent DM to prevent the thread from closing?
Las Cruces Fiber Optic Internet
I would like to understand a Comcast document that shows fiber optic cable instalation in my subdivision.
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COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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$100 "usage" charge after cancelling service
The last message I exchanged with an Xfinity account informed me of the following: "I hope all has been well since we last worked with you. I am following up to let you know the account is fully disconnected, and there is a credit of $1.66 owed back to you. You can expect that refund to go back to t
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Billing
user_s4hq8e Have you tried a different browser or clearing the cache and cookies yet?
Access denied messages
When try to go to bill pay or try to login I get access denied message. Very frustrating. Trying to pay bill and it won't let me have access to system. HELP
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Hello, I hope you are having a good day there @user_fzisyz, reaching out to see if you are still having your error issues at this time?
CM1000v2 (approved device) capped at 90 Mbps on 400 Mbps plan — rep claims it can’t be provisioned
Phone support attempted reprovisioning multiple times (the event log shows the resets and DS profile assignments coming through), but the speed never changed. The rep then claimed the modem “can’t be provisioned” and insisted I lease an Xfinity gateway. Given the signal stats above, the device is cl
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@user_c3cs5x How do I sign in to my email We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email address like Outlook,Thunderbird, or Apple/Mac mail? Are you g
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Email
How do I sign in to my email
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