Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (516.6K)
Help with set up at new address
I’m running into a strange issue after moving to a new apartment. I attempted to transfer my Xfinity service through the app using the move feature, but every time I try, it returns an error and won’t let me proceed. What’s even more confusing is that my account is now showing as if my service was d
Question
•
Your Home Network
user_6i4bqq You mentioned wanting the domain unblocked. That does not sound like it would be the issue, but if you check out this support page here, it will show you how you can check if it is being blocked and submit a request to have it unblocked i
How do you unblock a VOIP device on ports 5060 and 5061?
I'm asking for assistance unblocking a VOIP device on ports 5060 and 5061 for domain *tincan.kids
Question
it was not , i was basically given the runaround. how do i post publicly?
multi level marketing, brutal CS, poor treatment
i called to lower my bill because i do not use my land line and after two offers to buy or get a "free" mobile phone for $30. a month, not free also another offer which icant remember now. I was offered a "deal" that would lower my bill $40. not including taxes, luckily i asked if that included taxe
Question
Cancelation without a sales pitch
Need to cancel my service without a sales pitch and xfinity makes it near impossible.
Question
•
Your Home Network
@jekoh Thanks for adding a post. As long as there hasn't been a change of providers, the outlet always remains working for the next tenant. Once they request service, we activate the location and send the signal from our plant. Techs used to be requi
Can someone confirm whether my apartment’s coax outlet is ready for Xfinity Internet?
I’m moving into a condo at [Edited: "Personal Information"]. I checked the Xfinity website and it says Xfinity Internet is available at the address. The apartment has a coaxial wall outlet. The owner doesn’t know whether this specific outlet has previously been used for Comcast/Xfinity. Is there a w
Question
New WiFi Internet Home Connection
09/02/2026 @ 5:07pm (CST) I received a text informing me that my WiFi was connected and to click on the link to check out the app, which I already had open and reading information from. When I clicked on the link I got a four page understanding of some basics. Page 3 stated: "Your WiFi is booming. 2
Question
•
Your Home Network
Desktop PC, windows 11, Firefox ... I'm unable to download the xfinity app. The Xfinity app is intended for phones and tablets. To download it to and run it on Windows 11 you'd need to first install software that emulates a mobile device.
xfinity app
Desktop PC, windows 11, Firefox I'm unable to download the xfinity app. The download link at https://www.xfinity.com/apps does nothing. The brain dead chatbot just opens that page, no matter what I type if it contains "xfinity app" I need to do port forwarding and the default gateway ip address just
Question
This seemed like a scam call.
Call saying they’re lowering my bill
A call came in and said because I’m a loyal costumed they will lower my $85 bill to 50
Question
@EG Thank you! @user_fqn8dr You've reached the right place. We're happy to help get you set up. Please send us a Direct Message with your name and complete address, so we may assist. 1. Click "Sign In" if necessary. 2. Click the "D
Wifi
I moved. I already have a router. My new address is confirmed a good spot for the Xfinity WiFi. How can I set it up the same day?
Question
Did you sign up for one of the X-Class plans - 2Gbps/2@bps? Even then, on the 2 Gig tier your upload should be much higher than ~40 Mbps. Go to the S34 UI at 192.168.100.1 and check the Upstream Bonded Channels. If the OFDMA upstream channel is Locke
Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"
I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Call saying they’re lowering my bill
A call came in and said because I’m a loyal costumed they will lower my $85 bill to 50
Question
Can someone confirm whether my apartment’s coax outlet is ready for Xfinity Internet?
I’m moving into a condo at [Edited: "Personal Information"]. I checked the Xfinity website and it says Xfinity Internet is available at the address. The apartment has a coaxial wall outlet. The owner doesn’t know whether this specific outlet has previously been used for Comcast/Xfinity. Is there a w
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wifi
I moved. I already have a router. My new address is confirmed a good spot for the Xfinity WiFi. How can I set it up the same day?
Question
user_pz2e7v My team can help you restore your service, and it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:
Service Shut Off Prior to Agreed Date
My service was shut off prior to the date I told the representative. I went in person to drop off the streaming box and was asked again if I wanted to have my shut off date for the 4th of September. I said yes. I get home and my service is shut off two days early.
Question
@user_7bzg6f @XfinityChelseaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th
testing coax cable/ packet drops
Hello I am a online game gamer and for a 2 week I have been getting packet drops and correspond to getting lag in my games. one of the suggestion is that you should have your coax cable and splitter checked, but I have no means to check these, if I can get a comcast tech can they test the cables and
Question
S34, 2Gig max upload sits around ~40MbpsIt used to work at the correct speeds then I moved to a new location and now stuck slower, download speeds are just fine.
Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"
I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand
Question
Hello user_eeo8uz! We hate to lose you as a member of the Xfinity family, but are happy to make any request you have a smooth one 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and t
XfinitySeth
commented
41 minutes ago
to the conversation:
0
0
Cancelling Internet
Hi, I would like to cancel my Xfinity internet. I will have the modem returned to an Xfinity store.
Question