Xfinity Community Forum

I completely understand the urgency and importance of having your service issues resolved as soon as possible. Typically, with an issue with weather, we are trying to have 1000s of residents services restored in a very timely matter. I will be happy

XfinityDuron

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1 hour ago

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Customer service is complete failure

Due to a recent storm my Xfinity internet is no longer working. The outside line is completely fried due to lightning. I work from home and rely on internet service unfortunately Xfinity will not solve this issue until a service appointment can be complete 10 days from the day we lost internet servi

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Bill payment extension

I would not recommend Xfinity to anyone! After being a customer since 2018 . I had a payment setup for July 10th which was done on June 20th I was told that if it wasn’t paid by July 6th it would be disconnected. I called today and talked to 2 different customer service reps trying to get it extende

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Customer Service

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@user_00upa4 Our team can assist with getting changes made to accounts. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support: Click "S

XfinityBradM

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1 hour ago

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Need assistance scheduling a specific disconnection date

"Hello, I have tried calling and using live chat multiple times to schedule a disconnection date for my service, but the lines keep getting disconnected. I own all my equipment outright. I need an official digital support agent to help me schedule my final cancellation date via private message. Than

Question

user_k8choe Thank you for stopping in for help with connecting your TV to the internet. We would be happy to help make sure there isn't an issue with your Wifi connection to the TV. Could you tell us what kind of TV you are working with and if you ar

XfinityAmandaB

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1 hour ago

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Technical support

Tv on will not connect to the internet

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M

Requesting aerial maintenance ticket. Bucket truck

Tech came to my house and said tap is bad in the green box by road. I am requesting bucket truck to fix. I have called so many times and can’t get anywhere. Customer service has escalated it but nothing has been done in days. Been without internet for almost 5 days now. Need this fixed asap please.

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Customer Service

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@user_tpbn8a Here is the link https://www.xfinity.com/support/now for NOW support. This would be the only options for support at this time.

XfinityShawn

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1 hour ago

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Payment due date for July

When will my payment come out of my checking account for July? Now mobile

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@XfinityShawn @user_zx6tmc Which company was this? Were you meaning @MichaelRyan ?

Again

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1 hour ago

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comcast.net email

want to log into my comcast.net email

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Hi there, @user_qdnwuz! I am sorry to hear that your internet is not working after the line was changed outside. I understand that is a frustrating thing to go through. Is your service offline, intermittent, or slow? I understand wanting to h

XfinityRay

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1 hour ago

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Internet not working...again!

Internet is not working. A technician was out a couple of weeks ago and a new line was buried in my yard. Technician said it should be fine now and it is not. I'm getting tired of the poor Xfinity service and will begin to look at other providers if this problem isn't fixed soon. I tried the chat li

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Thanks for confirming. Have you completed any troubleshooting steps on your Fire TV?

XfinityRaf

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1 hour ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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@user_zx6tmc Which company was this?

XfinityShawn

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1 hour ago

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comcast.net email

want to log into my comcast.net email

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Hey there, @user_ysiod4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Peacock Premium activation. That typically occurs if you previously had services at a

XfinityAdrienne

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1 hour ago

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Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Gig Internet Service. I get the following message when trying to activate my Peacock Subscription. "Your Xfinity account is already linked to another Peacoc

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Concern moved here to the Customer Service help section.

EG

commented

1 hour ago

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X

Xfinity came to install underground cable and left the internet not working.

Just moved to the area and got 1 gbps internet but was getting much less and it was unstable with frequent ping spikes. Tech came and recommended new underground wire installation. The team came and went and left the internet completely dead. The modem is blinking red and no matter how often it is p

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@user_6ok64d Just an FYI, everyone that responds here is a real human being. No bots or AI here, although we might use macros for posting directions. But, we are all alive! 😊

Again

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1 hour ago

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AI CHAT BOTS and AUTOMATED RESPONSES, HIRE HUMANS

I understand that when there is an outage you want to prevent customers from overloading the lines with their concerns and complaints about when services will be restored. HOWEVER!!!!!!!!!!!!!!!!!!!!!!!! Forcing customers to be looped over and over again through these automated responses and ai chat

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The SiriusXM app is failing to launch again on my Xfinity cable. It was working successfully on June 30th before I replaced the Xfinity XB7 gateway with a new Xfinity XB8 gateway. Now when I launch the SiriusXM app, the “You’re entering a third part

user_fec735

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1 hour ago

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My SiriusXM app on my box stopped working

My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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False offer & misleading

I recently June 8th. Received a phone call from Alex, account supervisor, offering me $70 month for 5 years internet, with 2 months no charge. This is for a 2gig service. Yes sounds great! Notes were in the system, I also have the phone call recorded. No one wants to own it. Make sure you get everyt

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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C

Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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U

Internet not working...again!

Internet is not working. A technician was out a couple of weeks ago and a new line was buried in my yard. Technician said it should be fine now and it is not. I'm getting tired of the poor Xfinity service and will begin to look at other providers if this problem isn't fixed soon. I tried the chat li

Question

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Hello I am having problems accessing the account to make pay me

user_tpbn8a

commented

1 hour ago

to the conversation:

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Payment due date for July

When will my payment come out of my checking account for July? Now mobile

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

0

U

Customer service is complete failure

Due to a recent storm my Xfinity internet is no longer working. The outside line is completely fried due to lightning. I work from home and rely on internet service unfortunately Xfinity will not solve this issue until a service appointment can be complete 10 days from the day we lost internet servi

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

0

U

Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Gig Internet Service. I get the following message when trying to activate my Peacock Subscription. "Your Xfinity account is already linked to another Peacoc

Question