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Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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I will add that my second posting of the long wait was also removed.
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
Question
I personally think the reply was removed as it took over 19 hours to get a reply!! How is that for being reprimanded on top of the wait?
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
Question
I did wait. I don't know what happened to the black Xfinity reply box, but I waited until I was instructed as I have had issues for years and know the drill.
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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gydave, ok - thank you for sharing that. I know usually that's when most can experience what you're experiencing. It could be a plant issue that's getting repaired. I'd like for us to take a look and do some troubleshooting on our end to get closer t
Internet is down since morning and no updates from Xfinity
It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no
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Fake "new" Jeopardy on Fridays
For months now, the on screen guide is showing the 12:30 P.M. airing of a Jeopardy re-run falsely being labeled as "new" This causes the DVR series recording I have set up to record that old episode and ignore the actual new episode that airs at 7:00 locally on NBC 706 in the Central Coast, CA. How
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Channels and Programming
It's fixed after direct messaging as the accepted answer suggested!
Still got a new bill after cancellation
I cancelled my internet service on 3/13/2026, and have returned the equipment to the store. However, I am still got a bill of $85.87 for a new month. My last paid service period was 2/23-3/22, so instead of a new bill of $85.87, I should see a refund of the extra 10 days after the cancellation. That
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Thanks for reaching out through our community forums, user_9i3roh! Our team can absolutely help reschedule the disconnect order! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll g
Need to cancel a scheduled move
Hi, my target move date changed and i don't see an option to cancel the scheduled service move within my account. Can someone help me? Thanks.
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Need to cancel a scheduled move
Hi, my target move date changed and i don't see an option to cancel the scheduled service move within my account. Can someone help me? Thanks.
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Customer Service
@XfinityQue ; Nope, no severe weather condition. Initial update in the noon told some equipment failure. Since then no update when the issue will be resolved. Currently, the automatic status says, Xfinity is working! (LoL! Who works at 9 PM PST)
Internet is down since morning and no updates from Xfinity
It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no
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gydave, hello there and thanks for reaching out. I apologize about your service interruption. I understand how frustrating it is to have inconsistency and relying on internet service that provides our homes connectivity is very important. Since you'r
Internet is down since morning and no updates from Xfinity
It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no
Question
Internet is down since morning and no updates from Xfinity
It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no
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Customer Service
Hey there Gil02, thanks for taking the time to reach out through our community forums! Two weeks is an awful long time to go without internet, so I sincerely apologize. You're in the right place for help, and our team would be more than happy to look
Modem not being delivered
I have called two times already and asked for a new modem to be shipped, but nothing ever arrives and no one is able to give me tracking information. Its been roughly two weeks and I haven't had Internet, so I'm looking for a way to get the modem shipped and being excused of paying for two weeks of
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LIW world channel 267 or 1155 beginning on April 1 has reverted back to NHK news programming on the guide. Please get this corrected. This is my one source for the BBC world on my cable package. I really don’t care if I’m the only Customer, you have
Wliw world
Channel 1155 is supposed to be wliw world. But your guide is not listing the programming for that channel. It's almost like your listing the programming for NHK world, the Japanese News channel, but that channel has its accurate programming in the guide. The programming in the guide for liw World is
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Modem not being delivered
I have called two times already and asked for a new modem to be shipped, but nothing ever arrives and no one is able to give me tracking information. Its been roughly two weeks and I haven't had Internet, so I'm looking for a way to get the modem shipped and being excused of paying for two weeks of
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Billing
NO_801, hello there and thanks for reaching out. I apologize about your experience. Getting less than 100mbps and service outages can be very concerning. I am very glad to see that you've attempted to do some troubleshooting. While I do thank you for
Intermittent Internet Drops, and High Upstream Power 50+dBmV on multiple coax outlets tested.
Hi folks I have noticed over the last few months my internet signal has been dropping out with increased frequency. I have an older Motorola MG7315 Modem but it has been working fine for a long time. I have looked at getting a replacement but wanted to do a little diagnostics first. Since I have had
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Hey there, @user_woz1so, thanks for reaching out through Xfinity Forums regarding your doorbell order. We would be happy to help you with the order. Are you still having issues, or was someone in contact with you?
Wrong Device sent
9:40 AM (5 minutes ago) I am writing to formally express my frustration and disappointment with the handling of my recent device order and the complete lack of resolution since. On December 13th, I placed an in-store order for an iPhone 17. I was informed at the time that the device was not in stock
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Hey there user_69tgp8 👋 I appreciate you bringing your question to our community, and glad to hear you've qualified for that extra Disney+, Hulu bundle! Whenever you sign up for or redeem that benefit specifically, you should receive instructions vi
How do I activate Hulu/Disney
How do we activate Hulu/Disney plus 3 month free trial we got with the pad we got?
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user_unxsoq Thank you for the update. If you are the OP of the post, it looks like you may be using a different Xfinity ID. You may want to log back into the other one to mark the post with the accepted solution.
Unable to register Samsung Galaxy ZFold7 IMEI
Hello, I have an unlocked Samsung Fold that will not register on your network. IMEI [Edited: "Personal Information"]. It says incompatible with network and customer service on the phone and at store was not helpful. I have wasted a bunch of time on this phone, it needs escalation to Executive Care t
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Thanks again for reaching out @user_0dct87! It was a pleasure helping you out! So glad we could get everything squared away. Enjoy your weekend!
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Still got a new bill after cancellation
I cancelled my internet service on 3/13/2026, and have returned the equipment to the store. However, I am still got a bill of $85.87 for a new month. My last paid service period was 2/23-3/22, so instead of a new bill of $85.87, I should see a refund of the extra 10 days after the cancellation. That
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