Xfinity Community Forum

@BruceW I still haven't received that official email yet. Just a bunch of what seems like phishing emails. Is there an approximate date when this might happen for me?

Annabelle2

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7 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

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Z

What do you need the additional address for? Is IPV6 good enough? I don't think you can get additional IPV4 addresses on residential service, but if IPV6 is good enough you can hint for a /60 and get 16 subnets on a residential connection.&nbs

zandor60657

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8 hours ago

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Additional IP on a residential connection

Hello, I have a Comcast residential connection and I reached out to multiple support staff. I need a secondary ip address For a second router that I need to run behind my modem. The second router cannot be added, and I can’t use VPN due to what I’ll be running on it and latency From what I understan

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U

Thank you for your help, Just sent the message with information

user_5wlzhv

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8 hours ago

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Peacock activation help

Hi, i am trying to activate the Peacock subscription that came with my gig speed internet plan, every time i try to activate it gives me am error saying “ Something unexpected happened- try again later” it’s been over 3 weeks and still same error, i also reached out to customer support and they told

Question

Hello @user_0m1uxk, Thank you for reaching out on our Community Forum. When it comes to billing it takes about 30 days for that final bill to be generated with the correct amount if you do owe anything based on the prorations. I can take a look at th

XfinityAbby

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8 hours ago

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Billed after cancellation

Hi, So I cancelled my xfinity service on 12/31/2025, and on your site and app it shows that my plan is disconnected. However, why am I being billed for the 1/2/26-2/1/26, when I don't even have that service anymore?

Question

Thanks for stopping by our community forums, user_v9becl! I'd be getting frustrated too if one of my cards was being charged in error. Our team would be more than happy to take a closer look at the account to see what's going wrong. Please send us a

XfinitySean

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8 hours ago

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Xfinity charged to my credit card

Hi Team, I am fed up talking to all your customer service agent, be it on phone, chat or any other service. I have been charged twice to my credit card(A) which is never on file for monthly payment and there is no such amount i can see on my account. I have credit card(B) on file. I also received an

Question

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Billed after cancellation

Hi, So I cancelled my xfinity service on 12/31/2025, and on your site and app it shows that my plan is disconnected. However, why am I being billed for the 1/2/26-2/1/26, when I don't even have that service anymore?

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Billing

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Good evening user_pw6ntz and thanks for being an active member of our community with your post. We'd love to help you with your active lines. Are you saying that there's currently an issue with the lines on an active Xfinity Mobile account?

XfinitySeth

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8 hours ago

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Mixer lines

You guys have mixed up my line again. I am not on this plan please separate

Question

ret60sp Our lower speed tiers do not include the Peacock offer, however the 1 Gigabit has the offer built in to the plan. I do apologize, there is no way to separate it out.

XfinityMartyR

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8 hours ago

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R

terms of service

I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract

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Mixer lines

You guys have mixed up my line again. I am not on this plan please separate

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Customer Service

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Hello @user_5wlzhv, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

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8 hours ago

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Peacock activation help

Hi, i am trying to activate the Peacock subscription that came with my gig speed internet plan, every time i try to activate it gives me am error saying “ Something unexpected happened- try again later” it’s been over 3 weeks and still same error, i also reached out to customer support and they told

Question

R

Please escalate the issue to a higher authority. Someone somewhere within the corporate structure created this "offer" and that entity needs to be made aware that potential customers like me are not welcoming to the idea that they created.

ret60sp

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8 hours ago

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terms of service

I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract

Question

The $2 discount was for card which card discounts are no longer offered and the bank account for $10 off is the only discount offered now. But let's check out the account together and see why it is not applying correctly. Send us a direct message wit

XfinityMatthew

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8 hours ago

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Lower payment using saved bank account?

I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?

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Thanks. I changed about a month ago, right after I got my last bill, so I don't think it's just a delay. Looking at my previous bills, I used to get an automatic payments discount of $2 (not $3, my mistake), and I'm not seeing that on my most recent

user_s5r6qi

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8 hours ago

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Lower payment using saved bank account?

I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?

Question

Hello @Kiphara, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), a

XfinityChelseaB

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9 hours ago

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K

Internet disconnection randomly throughout the day

I have been having random disconnects throughout the day. 4-5 times /day. It does not matter if I’m streaming, gaming or even just browsing the internet. I’ve done all the hard resets etc and suspect it’s something to do with the connection to the building.

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Good evening user_wcci91. We would be happy to take the feedback from you, and pass the information to the appropriate channel. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdqu

XfinityJon

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9 hours ago

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To do a survey of customer service

Want to do survey of a member of your customer service agent

Question

Hey there, @KMabel89, thanks for reaching out through Xfinity Forums regarding your gift card. We would be happy to help with the card so you can use the balance. Can you please send us a Direct Message with your full name and your full address? &nb

XfinityJeniece

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9 hours ago

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Reissuing of expired gift card (never used)

Hello, I am requesting assistance with a promotional gift card that I received as a new customer with Xfinity. I have a virtual card that recently expired and the funds on the card were never used or activated. Would it be possible to reissue the card so I can utilize the balance? Thanks!

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Hi @user_1erb12, that does sound quite confusing! You really should just be able to drop the xumo box off with no concerns, but you can also generate a prepaid shipping label by following the steps listed in the article below. How to return your Xfin

XfinityJustinM

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9 hours ago

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Worst customer service!!

I have been a Comcast/Xfinity customer for over 10 years only because there is no other provider available in my area. Their customer service is horrible! I have spent hours on the phone only to be made promises that they don’t keep. I cannot wait till another provider is available in my area so I c

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To do a survey of customer service

Want to do survey of a member of your customer service agent

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Customer Service

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Unable to activate peacock - Something unexpected happened Please close this pop up and try again

I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1

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Xfinity Stream Website

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Xfinity App UI Bug

When you split bands on the router, the UI of the app pushes the "Edit Wifi Settings" link below the screen so that it is no longer accessible. App -> WiFi -> WiFi Details -> Edit WiFi Settings (bottom of screen) It is now inaccessible because a band split adds a new line of options at the top of th

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Xfinity App

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