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@user_h4579d if you could send our team a direct message with your full name, and the address, I'd be more than happy to look into this for you. To send a Direct Message: Ensure you are logged in Click the "Direct Messaging" icon Click the "
Damaged paving around outdoor utility access panel
I need to report damaged paving around an outdoor Xfinity utility access panel in Oakland. Please invite me to message Xfinity Support privately so I can share the exact location and photo and request field maintenance.
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Thank you for checking that email for me. I completely understand how frustrating it is when a package doesn't arrive where it belongs, we're here to help. To clarify @user_nym9a5, our service technicians don't actually handle equipment deliveries&md
Modem Delivered to Wrong Address
Just ordered an upgraded modem from Xfinity. Says it was delivered "outside my door" but it is nowhere to be found in my apartment building or the leasing office package room. No one contacted me for specific delivery instructions or with tracking or other information. This is your problem, not mine
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8 days. Right after I received the note
xFI Pod makes a sizzling sound
I have an xfi pod that i've had for a couple months. last week I noticed it to start making a sizzling sound that doesn't stop. I have unplugged it, moved it to a different outlit, reset it. No changes have occured.
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Customer service
Hello, I need assistance with a billing dispute and restoration of my disconnected services. My bill nearly doubled when my promotional discount expired, and I was not aware of the upcoming increase. I cannot afford the minimum payment required for reconnection, and the automated chat assistant will
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Your Home Network
Customer service
Hello, I need assistance with a billing dispute and restoration of my disconnected services. My bill nearly doubled when my promotional discount expired, and I was not aware of the upcoming increase. I cannot afford the minimum payment required for reconnection, and the automated chat assistant will
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Your Home Network
user_tfkfio, how long ago did you submit the form? It can take up to 48 hours to receive the email with next steps.
xFI Pod makes a sizzling sound
I have an xfi pod that i've had for a couple months. last week I noticed it to start making a sizzling sound that doesn't stop. I have unplugged it, moved it to a different outlit, reset it. No changes have occured.
Question
The visible damage is to the paving around the panel: broken asphalt and loose rubble leaving an uneven surface. I can't confirm the condition of the panel itself from the photo. Please invite me to message Xfinity Support privately so I can share th
Damaged paving around outdoor utility access panel
I need to report damaged paving around an outdoor Xfinity utility access panel in Oakland. Please invite me to message Xfinity Support privately so I can share the exact location and photo and request field maintenance.
Question
There is no email with a tracking number. That also doesn't change the fact that the item was delivered to the wrong address. Those are two separate issues. I checked my account, my address is correct in my account information, including the apartmen
Modem Delivered to Wrong Address
Just ordered an upgraded modem from Xfinity. Says it was delivered "outside my door" but it is nowhere to be found in my apartment building or the leasing office package room. No one contacted me for specific delivery instructions or with tracking or other information. This is your problem, not mine
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Then please handle this and please refrain from avoiding this issue for over 6 weeks.
Bees in Comcast pedestal
Hello, bees have made a hive in the Comcast pedestal. This is Comcast property. This is a health and safety issue. Please remove the bees asap.
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We definitely want to make sure you get your new equipment @user_nym9a5! Have you had a chance to double-check the email address associated with your Xfinity account? As soon as an order ships, a tracking number is automatically sent there so you can
Modem Delivered to Wrong Address
Just ordered an upgraded modem from Xfinity. Says it was delivered "outside my door" but it is nowhere to be found in my apartment building or the leasing office package room. No one contacted me for specific delivery instructions or with tracking or other information. This is your problem, not mine
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Internet
Last year i got 1.2 Gig internet but now log in my account and check it show only 100 mb
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Yes it’s not an issue with the code. It’s because I used the same email address for two different codes.
Get $10 to use on your next coffee order - Xfinity Rewards
I received my gift card fine. I manage my parents account since they are elderly and not very technical. I went to redeem theirs on the reward site. Everything was going fine. However, when I submitted it from the xfinity side, everything went okay. However, the email link that goes from Fandango gi
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user_j2cac8, Please refrain from posting ticket numbers in the public forum for account security purposes. We have sent you a direct message to your last response. We will continue with assistance via direct message. Please proceed via direct message
Bees in Comcast pedestal
Hello, bees have made a hive in the Comcast pedestal. This is Comcast property. This is a health and safety issue. Please remove the bees asap.
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Sadly, we have no access or control over firmware updates. Those are handled by the manufacturer.
Customer-owned ARRIS G54: firmware G5X.04.20.122 drops all connections every 30 min, need firmware escalation
Posting here because Xfinity pushes firmware to customer-owned modems. I need this escalated to whoever manages G54 firmware pushes, and I need to know what changed on my line on Sept 25, 2026, when the reloads stopped. Subject: SURFboard G54 firmware G5X.04.20.122 reloads its firewall every 30 min
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Minnesota wild
As a 25 year user of Comcast’s, I am very upset that we do not have Minnesota Wild hockey. Last year we had to upgrade to get access and pay an additional $20 per month for premium. As premium users, we should have access. We have about had it with the continual increases and negotiations that affec
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Channels and Programming
Hello @user_p11ogp, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Did you still need help with this? @Again provided some great information. Did it help?
Lost functionality with today's updagte
Even though I'm in Folder View, I can't get a Search Bar. In addition, all the icons for functions (Move, Forward, Reply, Reply to All, etc.) look the same (like a skinny rectangle). I have to hover over each one to determine what it is. How do I fix this? I miss my old Xfinity email!
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This issue has been going on since August 22. These have been multiplying. This is a health issue. And safety issue and your equipment is going to get messed up. I have two ticket numbers [Edited: “Personal Information”] and [Edited: “Personal Infor
Bees in Comcast pedestal
Hello, bees have made a hive in the Comcast pedestal. This is Comcast property. This is a health and safety issue. Please remove the bees asap.
Question
Modem Delivered to Wrong Address
Just ordered an upgraded modem from Xfinity. Says it was delivered "outside my door" but it is nowhere to be found in my apartment building or the leasing office package room. No one contacted me for specific delivery instructions or with tracking or other information. This is your problem, not mine
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Customer Service
user_m77zr5 thank you for using the Xfinity Community Forum page to reach out today. I am happy to assist you with your email related concerns. Are you using a third party email application?
XfinityMarcus
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My emails do not open, keeps saying loading loading loading
Cannot open emails, keeps saying loading
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