Xfinity Community Forum

Hello, @user_f1a73a thank you for taking the time to reach out to us. Have you attempted to reach out to CSA at all? CSA does have a direct contact at this link. Customer security assurance

XfinityAbby

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58 minutes ago

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Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning

My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio

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Good evening, user_wywrop, thank you so much for taking the time to reach us here via our Xfinity Forums with these email and website issues! We have a dedicated team available that can assist with website and email blocking concerns. &

XfinityAlfonso

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58 minutes ago

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Not recieving Password reset emails

I use the website Artstation to host an online portfolio for my illustration work. Over the past several days I've tried to reset my password and get 2 factor confirmatiom codes but got none of the emails from them. Their not in my spam/trash folders and I know for certain I'm using the correct emai

Question

Hello @Jalaniz67 thank you for taking the time to reach out to us! I would love to review your account and make sure that everything is provisioned correctly. Please send us a direct message with your full name and service address so that we can ass

XfinityAbby

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1 hour ago

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Upgraded Xfinity plan from 500Mbps to 1200Mbps but still showing 500Mbps.

Hello, I upgraded my Xfinity Internet plan today from 500 Mbps to the 1.2 Gig (1,200 Mbps) plan. However, my internet speeds are still only reaching around 500 Mbps, which is the same as before the upgrade. I have already: Restarted my computer. Confirmed that my new plan appears on my Xfinity accou

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The 7th technician came today (who happened to be the same as the 1st technician, I finally looped technicians). They took back the "test line" cable that was running along the floor, that was half installed by the 5th technician. They plugged my ori

user_8684so

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1 hour ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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Gotcha! Does it respond any differently through an incognito or private browsing window?

XfinitySeth

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1 hour ago

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Browser

I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &

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Damage claim

Hello. Our Xfinity modem was damaged during the recent storm and was replaced by Xfinity. At the same time, our PlayStation 5 stopped working completely and won’t power on. We’d like to file a property damage claim to investigate whether the power surge came through the Xfinity equipment and caused

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Customer Service

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Safari browser on IPhone

user_cf9138

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1 hour ago

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Browser

I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &

Question

There are two possibilities here, you may need to scroll down further, or you have xFi pods in your setup. If you have xFi pods in your setup you will need to use a workaround to access the split band feature. xFi pods require the SSID fo

XfinityCliff

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1 hour ago

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2.4GHz device connection

I have a camera that only works on a 2.4GHz WiFi signal. My XB8 router is set up to connect devices to the fastest signal (5GHz or 6 GHz). This prevents my camera from connecting. There is no manual settings in the Xfinity app to do this and trying to log in directly to the Xfinity router is blocked

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live agent

I have tried repeatedly to resolve my problem with Xfinity Assistant and it is not able to help. It has reset my system several times and that has not helped. the last time, it said if it was not resolved, it would put me in touch with a person, but it just sent me back to the Assistant which is not

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X1

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Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning

My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio

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Customer Service

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Live agent

tech suppose to be here. Please live person

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Channels and Programming

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In the app I am logged in as the Primary but I do not have the Split band toggle on the page. I only have the Broadcast the WiFi name toggle.

user_35opcq

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2 hours ago

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2.4GHz device connection

I have a camera that only works on a 2.4GHz WiFi signal. My XB8 router is set up to connect devices to the fastest signal (5GHz or 6 GHz). This prevents my camera from connecting. There is no manual settings in the Xfinity app to do this and trying to log in directly to the Xfinity router is blocked

Question

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Not recieving Password reset emails

I use the website Artstation to host an online portfolio for my illustration work. Over the past several days I've tried to reset my password and get 2 factor confirmatiom codes but got none of the emails from them. Their not in my spam/trash folders and I know for certain I'm using the correct emai

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Customer Service

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Too high fee.

I am a long time loyal customer of your Internet services . But recently my bill will increase a lot after the discount period is over. I am looking for new discount. There is a bunch of internet providers around here. Their speed and price look more favorable than yours. If you give me more discoun

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Email

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Hey thanks for reaching out on our Xfinity Community forums @user_mf02hb!It can be frustrating when a particular channel has issues like delays and loss of audio or frozen images. Is this happening on all of your TV boxes or just one particular

XfinityCliff

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2 hours ago

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Constant audio and video issues with NBCHD programing.

I'm experiencing audio and video issues with NBCHD such as frozen screens, loss of audio, and black screen delays. We can't watch live programming without these problems.

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@user_xvy144 JUNE 27th promise date!! [Edited: "Personal Information”] (image contained work order #)

user_xvy144

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2 hours ago

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Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line

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@user_xvy144 JUNE 25th promise date [Edited: "Personal Information”] (image contained first name)

user_xvy144

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2 hours ago

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Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line

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@XfinityMelinda June 23rd Promise date [Edited: "Personal Information”]

user_xvy144

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2 hours ago

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Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line

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@XfinityMelinda You are an example of the problem…. How is 6/7 to 6/8 “several days”?? DM started 6/7 Account Verification provided 6/8 Less than 24 hours is NOT “Several Days”.. what is wrong with you people? I can’t understand why it

user_xvy144

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2 hours ago

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Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line

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Thread moved from Email forum

Latoque

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2 hours ago

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No service

My services were disrupted due to late payment but the account is update. Can you resolve this issue please

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