Xfinity Community Forum

Spotty Internet wi-fi and streaming

Been having the same problem for over a year. Wifi is intermittent, streaming intermittent. Replaced router, had technician come out and check everything inside. Had a Technician come out and check everything outside. (Charged $100 for visit). He informed us that the problem was not with my equipmen

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Your Home Network

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I too find the new site pretty frustrating and low quality. Just looks so unprofessional. The original site had its flaws, but they went totally backwards on the revamp. I took two surveys worth 40 points total and have yet to receive the points. Bef

weavb013

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1 hour ago

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New Xfinity Insights Community Portal

Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a

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@user_jmkn6u Thanks for sharing your experience. The best way to report fraud and have it investigated is through the Comcast Security Assurance team. They'll create a case that will help with the investigation and possible resolutions. Use their pag

XfinityBenny

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1 hour ago

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My phone was stolen by fraud

Same story as many others. My phone arrived, I got a call that I needed to return it - it was refurbished- I returned it. I talked to legitimate Xfinity employees and told them this and no one said anything about fraud until 11 days after I returned phone. I filed a police report. I worked with your

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Opened this Xfinity support at 1:30 and got one response. Why should I even want to stay with this company?

user_603de3

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1 hour ago

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"Bait and Switch"

Originally chatted with an agent 2 days ago about not being able to connect to their "free" Peacock Premium; being that I'm a diamond member. He immediately said he could offer me 2000 Mbps and lower my monthly bill if I switched to paperless billing. Who doesn't want a lower monthly bill? I agreed

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Can’t watch basic channels

I cannot access the basic channels like CBS ABC NBC.

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Channels and Programming

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Thank you for reaching out to us here about that issue with the TV service. I will be happy to look further into that from here for you. Are you using a cable box for that service or the stream app? Are you seeing any type of error message or code on

XfinityJohnG

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1 hour ago

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Freezing and repeating.

My television service keeps freezing and or repeating while watching. We have changed our modem at least three times this year alone I believe. We noticed this often coincides with our billing due date. We are on automatic payments, so our bill is paid on-time. Please advise.

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Hey there, @user_6wwyqv, thanks for reaching out through the Xfinity Forums regarding your account. We would be happy to help with your Xfinity Mobile concerns. Is this the only location where you are having issues with your services?

XfinityJeniece

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1 hour ago

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Zero to 1 bars at a middle school with 1000 students that has been there for 70 years.

Hi, I am an Xfinity mobile customer. We pick our child up recently from The service is almost non-existant. I have a new iPhone 17. It is definitely a service issue. Parents go to games, wait for kids, etc. Its brutal. Please improve support.

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Thanks for the response, but the troubleshooting you are asking me to perform has already been eliminated as a possible cause. As documented above, I connected the XB10 directly to the exterior Xfinity demarcation point using a short known-good coax

user_8pjecb

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1 hour ago

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I need to change the legal name on my account after marriage.

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Thank you for reaching out to us on our community forums @user_q2nf4w! That's definitely interesting, especially since your upstairs TV isn't experiencing the same behavior. Is the upstairs TV a smart TV, using a Roku, Firestick, etc. to watch the ap

XfinityAldrik

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2 hours ago

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Slow connection

My cable service is slow to connect, especially with streaming services. My tv upstairs doesn’t have this issue. What gives?

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Disputed Xfinity Mobile debt sent to collections and damaging my credit

I need help with a serious billing and collections issue involving a closed Xfinity Mobile account. Xfinity sent an alleged $435 debt to collections even though I disputed the charge repeatedly over the course of several years and was told by multiple Xfinity representatives that the balance would b

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Billing

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Is there anyone out there to help? Glo Fiber is looking like a better option than this corrupt monopoly company . Offer something that they can't provide and act like I'm the problem. Will open an inquiry with the FCC and Pa attorney gen

user_603de3

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2 hours ago

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"Bait and Switch"

Originally chatted with an agent 2 days ago about not being able to connect to their "free" Peacock Premium; being that I'm a diamond member. He immediately said he could offer me 2000 Mbps and lower my monthly bill if I switched to paperless billing. Who doesn't want a lower monthly bill? I agreed

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I can take a look, but we will need some account information best kept private. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top rig

XfinityJeffB

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2 hours ago

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Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit

I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous

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checking on promotions

hi, may someone take a look at my promotion please? I tried getting through CS without luck, and the AI bot was not helpful. I think my current promotion is ending soon.

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Your Home Network

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Complete account review

I’ve been an Xfinity customer for 31 years and would like a complete review of my account by someone who can look at all of my services and promotions together. I currently have 2 Gig Internet at $130, Popular TV at $110.30, and Xfinity Voice, with a $40 three-product discount. I’m interested in swi

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Customer Service

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Here’s an idea. You have someone message me instead of having customers grovel around to try to get some real help.

user_8af28c

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2 hours ago

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Xfinity has no flexibility to provide solutions

I posted this recently and thought maybe Xfinity would reach out. No. Just a fake email from someone saying they tried to call me. So again, we had a shared 3 gig Xfinity mobile plan. Only $35 a month for two lines. Worked great until Xfinity started “working” in our area around January 2026. Huge d

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