Xfinity Community Forum

Hello user_98ag6h, thank you for reaching out here in our Xfinity Community forum. I understand this is a frustrating situation, and I want to see how I might be able to help you. To do so, I will need some information best kept private. Please

XfinityJeffB

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3 hours ago

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Money debited out my account and should not have been.

I set up a payment arrangement for the bill to be debited out my account on April the 30th, 2026 for $61 and on April 11th they debited $79.78 causing my account to go in the negative 😥😥 I called and spoke with a representative name Funyuni on 4/13 and she said that My refund would be in the accou

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Diamond benefits

Diamond benefits won't show up

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Customer Service

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@Annabelle2 So what you're saying is, I should scroll down to a button that says something like, "Mark As Spam And Report Phishing" within Yahoo Mail (when the transition happens), and it will automatically forward to Yahoo's Customer Security serv

Again

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3 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

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Thanks for taking the time to post on our community forums, SammyS56! To clarify, are you trying to create a new comcast.net email? If so, Again is 100% correct. While you can create and manage secondary user roles for your account, you can no longer

XfinitySean

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3 hours ago

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Create A New Email Account Without A Mobile Number

I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?

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Money debited out my account and should not have been.

I set up a payment arrangement for the bill to be debited out my account on April the 30th, 2026 for $61 and on April 11th they debited $79.78 causing my account to go in the negative 😥😥 I called and spoke with a representative name Funyuni on 4/13 and she said that My refund would be in the accou

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Billing

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Has anyone found resolution for this problem? It is still happening as of 4/14. I have tried all of the troubleshooting measures mentioned above with no success.

wontbefooledagain

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3 hours ago

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why can't I set up recordings on Braves vision channel

I am unable to set up recordings on Braves vision channel, both single games and all games.

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Green Utility Box Housing New Equipment

Xfinity recently installed a large green utility box in our yard, replacing what had previously been a small, flush-mounted grate. The new box is positioned in the middle of our lawn and is both intrusive and disruptive to the property. We would like to request that this be either replaced with a fl

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Your Home Network

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@user_9z2du0 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays&

XfinityAbby

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3 hours ago

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WTVF, Nashville

Please renew your contract with WTVF. It is ridiculous that you can’t reach an agreement for us to be able to see Channel 5. Everyone doesn’t stream and we depend on cable.

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Installation needed!

I am requesting an xfinity technician to install a coax outlet at my new house. -Thank you!

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Your Home Network

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So what you're saying is, I should scroll down to a button that says something like, "Mark As Spam And Report Phishing" within Yahoo Mail (when the transition happens), and it will automatically forward to Yahoo's Customer Security service? I wonder

Annabelle2

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3 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

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We're happy to help if you're going through something similar, so thank you for stopping by! Has the pixelation continued for you since your comment?

XfinitySeth

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3 hours ago

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TV Pixelation is VERY BAD now

After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!

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Bill

Hello I having bill issues. I charged almost $70 but the statement says $40 I got overcharged. I would like to know what’s going on

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Plan

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I’m a senior also and basically ABC has ALL the shows I watch! I am new to Denver Colorado area, and live alone and have no idea of what other companies to use, Comcast is the absolute worst company ever! So frustrating and beyond annoyed

user_5sjo99

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4 hours ago

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When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

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I hope this message finds you well, theRealDucky. Thank you so much for being a loyal customer over the years and for taking the time to share your thoughts with us — we truly value your feedback. I completely understand how important it is to

XfinityThomasA

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4 hours ago

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Loyalty customer discount...

Hello, I hope you are doing well today. I am doing alright, but I do feel the need to reach out and hopefully an xFinity employee will chime in with feedback. I have been a customer for 25+ years having phone, TV, and Internet. Obviously over the years the prices have gone up, so that's nothing new.

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I watch this station a lot don't no why you not airing it. We pay a lot of money for your cable. Might be looking for someone else for tv.

kearns1

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4 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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Loyalty customer discount...

Hello, I hope you are doing well today. I am doing alright, but I do feel the need to reach out and hopefully an xFinity employee will chime in with feedback. I have been a customer for 25+ years having phone, TV, and Internet. Obviously over the years the prices have gone up, so that's nothing new.

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Billing

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Exactly, no warning whatsoever, if us customers knew we would jump ship, bunch of liars, customer service number is a complete joke, we should all file a class action lawsuit against them! Their answer is to get an OTA antenna the nerve, more money a

user_5sjo99

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4 hours ago

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When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

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Also, try typing your password with your phone, someplace you can see what you typed. You might be making a typo or have a 'stuck key' and you're not typing what you think you are.

oah

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4 hours ago

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Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect

Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect.

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Application traffic blocked

Hello, I’m experiencing connectivity issues with an application that uses STUN/TURN for network communication. It appears that this traffic may be blocked on your network. Could you please whitelist the following: – Domain: *.windrose.support – Port: 3478 – Protocols: UDP and TCP This is legitimate

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Your Home Network

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@user_814dqe Oh wow, thanks for letting us know and trying to remove it online. Make sure you're the manager on the account, if you are and still having trouble, we can assist. Send us a direct message with your full name, his full name, and the comp

XfinityBenny

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4 hours ago

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change in bill

I am the power of attorney for my father who is elderly and disabled in an assisted living facility and suddenly his bill for wifi increased by $25 this month. When I called customer service I was told that it is because his Netflix account is streamed on Xfinity wifi and they are paying the Netflix

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