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It only happens on my Fire Stick. I have no issues on my phone.
Local channels disappear on Xfinity Stream at home
Everytime I open Xfinity stream, my local channels are gone. I have to start the frustrating cycle of restarting my Fire TV at least 3 times for my local channels to show up or delete the app, install the app and sign in again. Both takes time to do. My location has not changed for many years, and i
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Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate
So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted w
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Your Home Network
@arby1222, I appreciate you confirming this is happening across multiple browsers (Chrome, Firefox) and devices (Windows, Linux). That definitely helps narrow things down. Since the issue is persisting across environments, it’s likely not brow
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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my Xfinity bill doubled
Without warning and without any explanation, my Xfinity bill went from $60 to $119 and some change. They stole it because I have auto pay. I had no discounts. it's been the same for over 2 years. I live in California and am disgusted by their disregard to the people that elected them. I plan to cont
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Billing
user_h9ng20 Hi there, I really appreciate you taking the time to walk through all of those troubleshooting steps and sharing such detailed findings. That’s incredibly helpful. I can also understand how frustrating this must be, especially with
Packet Loss issues
For the past 2 days, I’ve been experiencing recurring intermittent packet loss and latency spikes on my Xfinity connection in The Bay Area, CA. This is affecting all real-time applications including online gaming, Discord voice calls, livestreams, and general internet stability. The connection does
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Hey there, user_kn4wj0! We appreciate you posting on our XFINITY Community forum. The promotion for our $300 discount on smartwatches for Rewards members has expired. The promotion was valid from October 31 to December 2, 2025, for new and existing c
Rewards for $300 smart watch... Ended apparently i will keep my options open for new home/mobile e internet now. NO incentives
Subject: Platinum Member Reward Escalation: Smartwatch Promo Tile Missing from DashboardMessage:"Hello,I am a verified Xfinity Platinum rewards tier member and I am trying to claim the $300 off smartwatch promotion.The promotion tile is completely missing from my active rewards dashboard. I have alr
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Installation delayed for 3+ days
I am unbelievably frustrated. We had our install/ transfer date as Saturday. The text showed up and said there are no fiber optic clients to our house because it's never had Xfinity before. He called and set up someone who was supposed to come and run the lines first thing Monday morning. This morni
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Your Home Network
Hello @johnix99 thank you for reching out on our community forum. I would love to assist you with ordering that replacement camera. Do you know how long you have had the current camera?
Easiest way to replace camera?
One of my cameras is failing (will glitch, get stuck in a loop, show daytime during the night, etc) is there a way to request a replacement without calling in?
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Hello @johnix99 thank you for reaching out on our community forum! When it comes to security cameras you can only have a maximum of six cameras at a time. Does this help clarify your question?
7th camera?
I want to add a 7th camera. Any way of doing that? I get an error saying xfinity only allows 6. I tried turning off recording on one of my other 6 cameras and it still wouldn't let me add. Basically out of luck?
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multiple browsers (firefox, chrome), multiple OS (linux, windows) -- have not been asked for two days -- please don't foul it up again
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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@user_qjd7x3 Not dealing with Xfinity AI any further, on any level. Just so you know, the employees that work here are from the Corporate Office. Everyone that posts here are real people with real fingers on a keyboard. It's a shame you didn't g
150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps
I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps
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Hey there, user_jrf6an! We are here to help you with any concerns you may have as well. Please let us know if you need any further assistance.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Urgent trespassing/Property encroachment by Xfinity infrastructure
Hi, I am a current Xfinity customer writing to escalate a property encroachment issue. Seattle City Light replaced their utility infrastructure/pole at my address and moved it's location. They pulled their tags and lines off the old pole. The original pole was left behind solely because Xfinity has
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Your Home Network
@user_pehk81 glad to hear the problem was finally resolved, sorry you had to go through that. Are there any other questions or concerns we can get addressed today?
RECORDING button gone!
I have had so many technicians at my house but no one can figure out what happened to my Xfinity account. I have TV plus with 300 hours of recording on my DVR. But my DVR just disappeared and I cannot record anything on my television! It keeps saying I am not subscribed to DVR but it is part of my p
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We can check into this further for you, user_moh5g5. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.To send a Direct Message, please click
changed plan and no get no tv at all - infinite loop
Changed to core plan today and now we get no channels at all. Support line just takes us in an infinite loop. Unplug for 10 minutes, plug it back in. Welcome screen, conncecting screen, call us screen.
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Hello @user_gb1mmb thank you for reaching out on our community Forum! do you remember the last time you signed in to your Xfinity email? Was it within the last nine months?
Xfinity Support
My email is stuck in a loop redirecting to the account-email-information support article on all browsers. I need tier 2 agent to verify my email status settings and re-provision my mailbox.
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@user_gb1mmb My email is stuck in a loop redirecting to the account-email-information support article on all browsers. I need tier 2 agent to verify my email status settings and re-provision my mailbox. When was the last time you logged in t
Xfinity Support
My email is stuck in a loop redirecting to the account-email-information support article on all browsers. I need tier 2 agent to verify my email status settings and re-provision my mailbox.
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Xfinity stream not showing local channels
Local channels disappear on Xfinity Stream at home
Everytime I open Xfinity stream, my local channels are gone. I have to start the frustrating cycle of restarting my Fire TV at least 3 times for my local channels to show up or delete the app, install the app and sign in again. Both takes time to do. My location has not changed for many years, and i
Question
No but I have the same problem with 3 other firestick in my home and a tv tv that has a built in
Local channels disappear on Xfinity Stream at home
Everytime I open Xfinity stream, my local channels are gone. I have to start the frustrating cycle of restarting my Fire TV at least 3 times for my local channels to show up or delete the app, install the app and sign in again. Both takes time to do. My location has not changed for many years, and i
Question
Good evening @user_cvdpgv. and thank you for reaching out on our Community Forums regarding your recent bill increase-we understand how frustrating unexpected changes can be. Have you had a chance to review your recent billing statements to confir
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my Xfinity bill doubled
Without warning and without any explanation, my Xfinity bill went from $60 to $119 and some change. They stole it because I have auto pay. I had no discounts. it's been the same for over 2 years. I live in California and am disgusted by their disregard to the people that elected them. I plan to cont
Question