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Thank you for sharing that information @Fubeca97, we appreciate it. I see that this issue only occurs while you’re on video calls. To help narrow this down, can you please confirm whether your computer’s software is fully up-to-date? A
Internet Instability when using video conferencing, Teams, Zoom, WebEx, etc
Every time I'm on a video conference call, the internet will cut out for a few seconds about every 10-15 min. It is very frustrating. I'm connected to Wifi and ethernet. I am on a plan that gets 1 GB down and about 10 MB up. This only happens when I'm on my home network but EVERY time I'm on my home
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When will I receive my equipment?
I am writing to inquire on when the new router I ordered from XFinity will ship and be delivered to my place. I completed the process of ordering a new plan and received confirmation of my order on April 2nd, but I haven't received a shipping update or any information related to the equipment shippi
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Customer Service
Can’t print with new gateway
I have a Canon Imageclass laser printer. Before we upgraded in December, we could print from all our devices. Now that we have the new modem, it’s been nothing but a 🤬. I went to print and can’t. I went into my printer and connected it to the new network. When I go to print, it says it’s offline. I
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Your Home Network
Thank you for responding. I'm not sure. I'm connected by both Wifi and ethernet to my laptop. When I'm in a video call, people say I freeze on their screen, I hear a beep, and the internet icon in the bottom right of my screen seems to cycle through
Internet Instability when using video conferencing, Teams, Zoom, WebEx, etc
Every time I'm on a video conference call, the internet will cut out for a few seconds about every 10-15 min. It is very frustrating. I'm connected to Wifi and ethernet. I am on a plan that gets 1 GB down and about 10 MB up. This only happens when I'm on my home network but EVERY time I'm on my home
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Waiting on xfinity to reimburse us and everyone else effected by this corporate greed.
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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I do understand this situation has been frustrating and while we are sad to see you go I do understand. I see that our executive team was trying to get in contact with you, and you were not able to continue with a resolution. If you do need any addit
FINAL ESCALATION: 3 Weeks of Service Failure
To Whom It May Concern, I am a loyal customer of 10+ years writing to express my extreme frustration regarding a smart watch activation your team has failed to resolve for over three weeks. My 11-year-old son is currently without a working device due to your team’s incompetence, which is a significa
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7 outages in 4.5 months — request for service credit and reliability response
Hello, I’m writing to request a service credit and a substantive response to a worsening pattern of reliability issues at my Xfinity service address in the Magnolia neighborhood of Seattle, WA. Over the past 4.5 months, I’ve received the following outage notifications directly from Xfinity for my ad
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Your Home Network
Yes it says ".docx", Also if I access a redline document that appears on the One Drive files on my pc by attaching it to a composed email, the document that my pc attaches says "docx" but is a pdf clean version of what is supposed to be a redlined "W
emailed redlined word attachments appear as clean pdf documents
When I open up an email received on my PC computer that has an attached redlined "Word" document, the attachment opens up as a clean PDF. When I open up the same email on my IMAC, the attachment is the correct redlined "Word' document. The problem would therefore appear to be with the settings on my
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Hello @joannecrfonauer, you care to elaborate on the issues you are having at this time?
I need to log into my Xfinity account
I have a new phone and it will not allow me to sign in so that I can change my email address on my account
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Why is this necessary. Comcast may be giving me another reason to switch to Verizon.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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I am paused and need to be unpaused.
I need to log into my Xfinity account
I have a new phone and it will not allow me to sign in so that I can change my email address on my account
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Thank you for reaching out to our team. I would be happy to assist you from here with any account or service issues. What issue were you needing help with?
Xfinity is junk
Can't speak to a live agent anymore about any issues... I think everyone should just cancel xfinity service and see how the company treats people then.
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Hello @vsabado, I hate to hear that you are looking to cancel your services. Is it ok to ask why you are looking to cancel at this time?
Need to cancel all XFINITY services
Would like to cancel all XFinity services ASAP - BEFORE I am billed again on April 23rd, 2026. Please let me know next steps. I can drop off equipment at the Xfinity store in my neighborhood. I will be away / in meetings so do not have time to stay on a long phone call with an associate. Thank you,
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Xfinity is junk
Can't speak to a live agent anymore about any issues... I think everyone should just cancel xfinity service and see how the company treats people then.
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Customer Service
How do I generate an app password? I logged into my webmail account, went to my Security settings where I expected to find options to generate an app-password, but it’s not there. Can you help?
IMAP password
I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not
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Thanks for meeting us here in our community, @user_3mirsx. How may we assist today?
Get me to an Agent or I’m canceling my service
I’m done w/ Xfinity. If I don’t hear from a human within the next 24 hours, I will cancel my service.
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Xfinity Store Reistertown Road A++
I'm not sure I came there to pick up my phone and was greeted by a friendly staff. A young fellow, brown skin fellow with braids gave excellent customer service to me and my family; I actually walked in front of them on his route to work so he explained it he recommended the other store location whe
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Xfinity Compliments
Just a quick update to let you know that you’ve finally succeeded: you officially lost a 10-year Platinum customer. As of today, I’ve moved my Xfinity internet, two mobile lines, and my smartwatch over to AT&T. It’s funny—AT&T fixed my "im
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FINAL ESCALATION: 3 Weeks of Service Failure
To Whom It May Concern, I am a loyal customer of 10+ years writing to express my extreme frustration regarding a smart watch activation your team has failed to resolve for over three weeks. My 11-year-old son is currently without a working device due to your team’s incompetence, which is a significa
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