Xfinity Community Forum

Hello! Our team would be more than happy to help! To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a

XfinityBenny

commented

5 hours ago

to the conversation:

0

1

U

Home phone issue

Just started home phone service today. I bought a home phone, plugged it into the back of the modem, but have no dial tone. Please help

Question

U

Home phone issue

Just started home phone service today. I bought a home phone, plugged it into the back of the modem, but have no dial tone. Please help

Question

•

Home Phone Service & Equipment

6

1

0

U

Bill

I never received a bill. I’m trying to figure out how to get my service reconnected

Question

•

Your Home Network

10

0

Hi there, @user_gyav7r! We are glad to help with getting TV service working in your office. Do you have a TV box connected in that room and the service is still not working or do you need a TV box to connect in there still?

XfinityRay

commented

5 hours ago

to the conversation:

0

U

I need service on the office TV

I had a technician out last week to fix our TV's, but the one in the office STILL needs service! HELP US< PLEASE!!!!

Question

@chalayyy Thanks for reaching out to us about your experience. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. We would like to learn more about the specifics of your experience. Plea

XfinityCarolyn

commented

5 hours ago

to the conversation:

0

C

Website Awful

I could vibe code a better website in an afternoon. The fact that account-facing aspects of the website are terrible and laggy (such as accessing billing) but other parts are smooth when browsing for upgrading services tells me this is all intentional. Fix your website. Fire your engineers, your pro

Question

C

Website Awful

I could vibe code a better website in an afternoon. The fact that account-facing aspects of the website are terrible and laggy (such as accessing billing) but other parts are smooth when browsing for upgrading services tells me this is all intentional. Fix your website. Fire your engineers, your pro

Question

•

Billing

10

1

0

U

Speak to representative

Speaking with a live agent

Question

•

Rules and Automations

6

0

K

It's only going to get worse.Brace for not having internet for days...Most likely some of the components their replacing in their Jumpers/Hubs or Boxes...are faulty and not worth the materials they're made from.

kcurtis82

commented

6 hours ago

to the conversation:

0

U

Local Internet Outage

We’ve had a local outage since early AM today, the last text update said it would restored by 10:40AM… its now 6:45PM with no update other than there is a network issue… Xfinity assistance is useless as it says for my account there are no issues….

Question

K

@user_wx4ao8 Do it. They have teams going out "band-aid" fixing and replacing their components...causing people issues everywhere.

kcurtis82

replied

6 hours ago

to the conversation:

0

U

Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.

I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service

Question

U

Local Internet Outage

We’ve had a local outage since early AM today, the last text update said it would restored by 10:40AM… its now 6:45PM with no update other than there is a network issue… Xfinity assistance is useless as it says for my account there are no issues….

Question

•

Your Home Network

12

1

0

K

@user_35opfz I have been without services for over a week now, expect major down time...or you will be lucky and have services back up in like 3 hoursMake sure to power cycle your modem after maintenance is complete.

kcurtis82

replied

6 hours ago

to the conversation:

0

U

Network Enhancement Work In My Area. How long does the work take?

I got this text: "Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 03/09. Work will begin early in the morning and our teams will work as efficiently as possible to finish within the day. You can expect service outages at .........

Question

K

My room mate suggested that you go buy a FtF splitter, and attach 2 males to the severed cable, wrap it up electrical tape cover it with a strong bag (like a contractors bag) and bury it. Keep hounding Xfinity to come out and replace the line. I woul

kcurtis82

commented

6 hours ago

to the conversation:

0

U

Unburied line severed, total internet outage"

A line that should have been buried was severed during repair work. I have called 3 times about the cable, and was finally told it is Company Policy that any line on the customer’s property are the customer’s responsibility. I filed a complaint with the city because the line was in danger of being s

Question

user_uvoxjc Do you see a service interruption message or a planned maintenance notification from the Xfinity app by any chance?

XfinityShawn

commented

6 hours ago

to the conversation:

0

U

internet constantly drops

My internet connection drops about every ten minutes. We used to be able to stream tv with no issues. Now we either get a messages saying “when heavily congested, speeds may be slow”, or it gives us a No internet signal error. I’ve connected with virtual support and they say all the settings seem to

Question

K

Maintenance June 2026

Ever since this maintenance took place, I have been without internet access. --My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)-- I have done every single troubleshooting step, nothing. I h

Question

•

Your Home Network

8

0

U

Unburied line severed, total internet outage"

A line that should have been buried was severed during repair work. I have called 3 times about the cable, and was finally told it is Company Policy that any line on the customer’s property are the customer’s responsibility. I filed a complaint with the city because the line was in danger of being s

Question

•

Your Home Network

12

1

0

U

EDIT/UPDATE:Layered on top of all of this: I have spent countless hours in chat support over the past three months; even having to explain to the techs that came out what was going on because they were sent out here blindfolded on the issue...they as

user_wx4ao8

replied

7 hours ago

to the conversation:

0

U

Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.

I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service

Question

U

Just switch to YouTube TV thats what I did .a lot less expensive as well

user_0867c9

commented

7 hours ago

to the conversation:

0

NFL network

I’ve been an Xfinity customer for 35 years plus. I pay over $360.00 a month for maybe 10/12 channels that I watch, nfl network being 1 of them. You and the NFL, billion dollar companies, arguing over dollars, are preventing me from access to NFL channel. You and the NFL need to get your stuff togeth

Question

N

complaint department

Got a spam email from Xfinity and opened it because it looked real. Once I realized it Wass spam I called xfinity and spoke to Adrian for over an hour and said will I have any problems with email? he put me on hold and said no you are good this was last Wednesday night. On Thursday morning I stopped

Question

•

Email

4

0

U

Ok, done. now what?or did you want me to send a message to XfinityRichard and not actually 'xfinity support'?

user_wx4ao8

replied

7 hours ago

to the conversation:

0

U

Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.

I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service

Question

D

I'm having the same issue, South Atlanta area. I'm trying to reach support now.

dtgray12

commented

7 hours ago

to the conversation:

0

U

my phone is not connected to the network

My phone went to sos and is not connected to the network. What do I do? It has been over 30 minutes

Question