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voicemail not working
I am getting voicemails, but a message comes up saying "please wait while voicemail is being downloaded". This has been going on for 3 hours
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Devices
user_8w49mk, Were you able to send a DM to Alex?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Hello and welcome to Comcast @Baelzar! Thank you so much for reaching out to us regarding your recent bill. You are in the right place and we are happy to assist you today. Now normally when you cancel your services we do send out a revise final bill
Xfinity, why was I billed after cancelling for service you won't provide?
Hello Xfinity. I cancelled on December 16 at the Xfinity store, with the receipt. I used my own equipment, so I've never paid any rental charges. My paying date would've been December 18, for the next service period, late December - late January. Which I am not receiving, since I cancelled before th
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Thank you! Followed these instructions to send a message.
peacock activation email not sent
Good morning! I'm a platinum rewards member and was offered Peacock Premium in the rewards. I claimed the offer ~3-4 weeks ago and I can see it in my rewards history - no activation email was sent (yes, I checked through the spam folder). I have tried navigating to the peacock activation mentioned i
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It keeps saying something went wrong but I’m trying to get the free unlimited plan
every single time I try to get it. It keeps saying something went wrong. Please try again Later
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Customer Service
Hi there and welcome to Comcast @user_5h2crj. I am sorry to hear that you have not received an activation email regarding your peacock. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your fu
peacock activation email not sent
Good morning! I'm a platinum rewards member and was offered Peacock Premium in the rewards. I claimed the offer ~3-4 weeks ago and I can see it in my rewards history - no activation email was sent (yes, I checked through the spam folder). I have tried navigating to the peacock activation mentioned i
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Undelivered Mail Returned to Sender
Starting some time yesterday morning, emails that are forwarded by rules from iCloud mail have been returned to sender. I get an email from iCloud with subject "Undelivered Mail Returned to Sender" with a lot of unreadable text starting with : host mx1.mxge.comcast.net[96.102.18.146] said: 530 5.1.0
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Changed DNS and MTU settings on my router just to try something, and there was no change. Legacy channels are working and so are the tv go channels.
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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fuzzball0526 This link is what will help you track a card offer https://www.xfinityincentivetracker.com/track. When you go here, do you see any information about the card? They normally take about 2-4 weeks after you make it to the 90 day mark for co
$200 prepaid mastercard offer
I signed up for new internet service and it was activated on 9/8. I was sent an offer in the mail that included a $200 prepaid mastercard. I was told that I needed to have the service for at least 90 days before the card would be sent. It is long past that and I haven't received it in the mail or in
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Changed DNS servers and MTU settings on my router with no change at all. Reminder: Problem is not present on legacy channels or TV GO channels.
APPLE TV 4K
Lots of buffering and video freezing going on all of a sudden today and more audio drop outs than ever after switching from commercial to commercial and then again when it goes back to the program. Happening on my iPhone also. Not happening on my Amazon fire tv 4K max stick as I’m watching simultane
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It's still a problem. Where are the updates?
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Hi @user_bzvfn8 I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feed
Customer service
James helped me when no one else could. When going to the Woodbridge store seek out James he will solve any problems!
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The problem doesn't exist on my 2 Amazon fire sticks or any of my 5 samsung tv's either. Only apple devices.
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for
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@user_vy46co We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to resolve your cable service issue by updating your cable box. Never hesitate to create another public post for any of
Continued issues with Modulation error ratio
I keep having MER issues. It started in Sept for two weeks and it happens every month. The channels either pixilate so much i cant watch or go black with error code
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Xfinity, why was I billed after cancelling for service you won't provide?
Hello Xfinity. I cancelled on December 16 at the Xfinity store, with the receipt. I used my own equipment, so I've never paid any rental charges. My paying date would've been December 18, for the next service period, late December - late January. Which I am not receiving, since I cancelled before th
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Billing
Greetings @user_bl3ijh, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the phone. Normally if the phone is showing locked, it would be up to the company you bought
S25 ultra unlocked but locked on xfinitys end
So I bought a s25 ultra through Samsungs website during cyber Monday so I got a pretty good deal on it. I took it to Xfinity yesterday so they can upgrade one of my lines. When they ran the IMEI 1 & 2 in their system it kept saying “Device is compatible but locked”. They stated I would have to reach
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... Gigabit x2 ... modem is in bridge mode ... 930 Mbps download ... If the "modem" is an Xfinity gateway, are you using the gateway's 2.5 Gb port (red dot or stripe)? The other 3 ports are only 1 Gb and will only run at 9
I am not receiving my full plan bandwidth.
I am a subscriber of the Gigabit x2 Plan, which advertises "Download speeds: up to 2100 Mbps". My modem is in bridge mode, connected to a Nighthawk RS600 router. This router has a 10 Gbps WAN port. It also has the capability of running a speed test directly on the router itself. According to the spe
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Hi there and welcome to Comcast @user_4boo3d. I am sorry to hear that your account went to collections. You are in the right place and we are happy to assist you today and take a look at the account. Please send us a direct chat message with your fu
close account and collection
I have called Xfinity 5 times since I moved out of my previous apartment. Every time I had to spend more than 30 minutes on the line with some strange people who would not answer my request directly. Then every time they promise me my account is completely closed, and the balance is cleared, I do no
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user_1rdd8z, Thank you for reaching out to Xfinity Support. What are you trying to set up? We can help.
XfinityAngie
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It keeps saying something went wrong but I’m trying to get the free unlimited plan
every single time I try to get it. It keeps saying something went wrong. Please try again Later
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