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I Need A Technican To Replace A Cable From Its Connection Inside Our Condominium, To Inside Our Unit.
My name is [Edited: "Personal Information"] esq. [Edited: "Personal Information"], [Edited: "Personal Information"].my address is [Edited: "Personal Information"]. I live in the penthouse. The condo at this address has an agreement with xfinity to provide cable service for the building. In the penth
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Customer Service
email access
How can get my email to default to another email becuse i cant get to my email. [Edited: "Personal Information"] text me at [Edited: "Personal Information"]
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Sign-In and Account Management
user_b3ae4a Hi there! Thanks for using our Forums and for taking the time out of your day to write us. We are here happy to help you get the new modem activated and set up. Please send us a DM with your name and address to get started. To send a
Activate new cable modem
I purchased a new 3rd party modem. Xfinity directs me to activate modem by using the Xfinity App to register the MAC address of the modem. This registration process keeps failing. I attempted to call the 1-800 support line to manually register MAC address with a live representative. The support line
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user_blx9sc We are here for you! Have you already been reconnected? Did you try to remove your power cord from your wall outlet and plug it back in?
Internet down and Xfinity assistant not responding
My internet is down and I’m trying to troubleshoot with the Xfinity assistant as instructed (over a mobile connection that is working), but the assistant is not responding. When I try to get help I get pushed back to the assistant which is not responding. It’s 9pm at night and the wait for a call ba
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Activate new cable modem
I purchased a new 3rd party modem. Xfinity directs me to activate modem by using the Xfinity App to register the MAC address of the modem. This registration process keeps failing. I attempted to call the 1-800 support line to manually register MAC address with a live representative. The support line
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Ritika is the best
Ritika helped me today for a issue i had with my billing during my international travel, she was really patient and understood my problem. Best interaction I have had with a rep in a long time. 10/10 stars for her
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Xfinity Compliments
The 7540 is not compatible with the 400 Mbps speed plan, They rate it for up to 375 Mbps. Since it is not compatible with that speed tier, it will default to using an even slower configuration file so will get even slower speeds than before. You ne
Motorola Modem Not Taking New Boot File And Internet Speed Stuck at 30 MBPS instead of 400 MBPS
I have a Motorola MG7540 modem, and even though I’m on a 400 Mbps plan, I consistently get no more than about 30 Mbps at home. Today, a technician informed me that my router isn’t receiving the new boot file and is stuck on an older “silver” boot file, which is causing the speed issue. Unfortunately
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@user_x8jycf Thank you for working with me to check in on the order. I am happy we were able to get the new account set up and will follow up with the installation of your new services! If you have any additional questions before our next follow up
New Account seems bricked
Yesterday I created a new account and ordered internet service to be installed on 3/28/2026 between 10 and 12. Overnight, I received several emails saying I need to complete my order. But every time I try to log in, I get hung in a loop, or it freezes with the " Oops, something happened message." I
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user_glbto2, Thank you for making us aware of the issues you've been having. We would be happy to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on t
Paying for 2 Gig Plan for 12 Months — XB7 Gateway Physically Incapable of Delivering Purchased Speed
Hello Xfinity Community and Support Team, I’m hoping to get some assistance resolving what I believe is a significant service delivery issue on my account. Here is my situation: I have been subscribed to Xfinity’s 2 Gigabit internet plan for approximately one year. The gateway equipment provided to
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@user_loheq4 I understand where you're coming from but I need your personal information including your full service address in order to locate your account details. This is something that we can not post in a public page. I'll be on standby waiting o
Xfinity seems to be a criminal organization
A Xfinity salesman blatantly and repeatedly lied to me about a phone plan that I foolishly bought, bought a phone to put on the line, the phone doesn't work right, contact support the day after it arrives to return the phone. Can't get the phone returned. I contact them on numerous occasions over th
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Good Morning, @user_tol3jg! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We would be more than happy to assist with the equipment that is showing on your account, and removing any that may be necessary. Can you
Remove modem from account
I would like to remove a modem from my account [Edited: "Personal Information"]
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@user_s4ep52 @XfinityJohnG Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
XER10 lose service every 30 minutes
I checked my logs on my XER10 modem and since March 18, we have been losing signal all LAN and Wireless devices in almost exact 30 minute intervals. So four days of 30 minute interruptions with the only variance being when I power cycled both the ONT and XER10, which did not resolve the issue. I cal
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We have been having the exact same issue. Have made several requests to have the XB7 equipment replaced since October. Depending on who we talk to, we really need the XB10, however, it seems like they are reluctant to deliver. Seems l
Paying for 2 Gig Plan for 12 Months — XB7 Gateway Physically Incapable of Delivering Purchased Speed
Hello Xfinity Community and Support Team, I’m hoping to get some assistance resolving what I believe is a significant service delivery issue on my account. Here is my situation: I have been subscribed to Xfinity’s 2 Gigabit internet plan for approximately one year. The gateway equipment provided to
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cancel service
I need to cancel my service
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