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user_n04dus That is quite alright! You've reached our Social Media Team, and as long as you continue to communicate with us through Direct Message, we'll make sure you get help. Even if you speak to a different Rep along the way, we will make sure to
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I tried everything I can do with this forum to try and get support. This is to much for me to keep going around and around to get back were I started and lots of my time lost. Between this and trying to get customers support to help me get what I was paying for I have wasted hour of my time and that
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user_aupbye Here are some step-by-step instructions that should make it a bit easier to send a DM. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "Start a New C
deleted voice mails
All of my saved messages have been deleted from the voicemail of my home phone. I have spent hours talking with customer service reps, done the live chat, and been to an in-person store and no one has been able to help. I would like to send a formal complaint to corporate but cannot find an email or
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Cancel all services in writing (I can't do phone calls)
My apartment building switched to a new fiber provider in March and Xfinity no longer works in my unit. I need to cancel all my services and sort out billing since then, but I can't do phone calls. Can Xfinity Support help me by direct message? Thank you!
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Customer Service
Dispute over a single - day roaming charge of $1908
I am filing a formal complaint against Comcast / Xfinity Mobile regarding unreasonable and unexpected pay-per-use international data roaming charges totaling $1,908.65 assessed on my account, followed by an improper service suspension and forced payment plan arrangement without my agreement. 1. Back
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Devices
I too had this exact same issue, but the technician tried to place blame on my apartments coax cables after he pulled “3 gigs” from both my wall splitter and from my own coax cable. I think they are looking for $100 service fees rather than having to
I need assistance escalating an unresolved internet infrastructure issue.
I have Xfinity's 1 Gig internet service, but my speeds intermittently drop from approximately 1,000 Mbps to 10–20 Mbps. An Xfinity field technician already inspected my connection and confirmed that the cable entering my house is fine. He identified a problem somewhere farther upstream in Xfinity's
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Done being played with
Have had issues with my internet for the last 2 months on my cax30 modem/router. Finally got around to trying to fix the root cause and determined my problem was constant t-3 timeouts and was able to get a technician scheduled after about 8 hours with “live agents”. The service technician that came
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Your Home Network
Just discovered you charged us for the Ipad in October of 2025. We were told it was a gift. I want that refunded asap.
Unauthorized charges
I’m so frustrated. I cancelled my services ( WiFi and mobile in August. I even got a refund of $4.97 in September. Then last week (now we’re in October) I got charged $30.81. After calling on 10/17/26 apparently they never canceled the mobile line so I was told I would receive a refund for the full
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Thanks for the quick response. FYI - still waiting for the invite to switch. Just 2+ months left in the year. That is if they don't extended the switch over.
Which Xfinity ID do I use during the Yahoo switch over
Since I can use both comcast.net and gmail.com to log in to my Xfinity and Forum accounts. When the time comes which Xfinity ID do I use during the Yahoo switch over? Thanks
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Not sure i have enough time to make sure i am typing to whomever I should be to see if there's something I can do about the xfinity experience i had. I am going to try a different way right now this doesn't seem to be working for me
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I tried everything I can do with this forum to try and get support. This is to much for me to keep going around and around to get back were I started and lots of my time lost. Between this and trying to get customers support to help me get what I was paying for I have wasted hour of my time and that
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Ticket #[Edited: "Personal Information"] Fraudulent charge will still be there tomorrow. Tired of the gaslighting and placating. If you're doing this to me how many others are you doing this too? Answer: one is too many! Still engaging
Unauthorized charges
I’m so frustrated. I cancelled my services ( WiFi and mobile in August. I even got a refund of $4.97 in September. Then last week (now we’re in October) I got charged $30.81. After calling on 10/17/26 apparently they never canceled the mobile line so I was told I would receive a refund for the full
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Peacock activation
I am stuck in a Peacock activation loop with error PPG_0017. I need a Tier 2 specialist to open an ECM ticket to perform an Account Entitlement Reset and clear the stuck activation token on my identity.
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Customer Service
Thank you for reaching out to us on our community forums @alicefromil! Having your email suddenly stop receiving messages while you’re traveling would definitely be frustrating, especially when it had been working normally earlier in the trip.
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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@XfinityRaul Who do I direct the message to?
deleted voice mails
All of my saved messages have been deleted from the voicemail of my home phone. I have spent hours talking with customer service reps, done the live chat, and been to an in-person store and no one has been able to help. I would like to send a formal complaint to corporate but cannot find an email or
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Cancellation Not Completed After Two Calls - Continued Billing
I am requesting assistance with an unresolved cancellation and billing issue for my former Xfinity internet service in Seattle, WA. Timeline: October 2: I contacted Xfinity by phone to cancel my service. October 3–4: I received two cancellation acknowledgments, both with the "Last day of service" fi
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Billing
Thank you for reaching out to us @user_pxigx4! Being locked out is frustrating enough, but repeatedly requesting a password reset and never receiving the email leaves you without much of a path forward. When you select “Forgot password?&rdquo
New Xfinity Insights Community Portal
Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a
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user_12tj1b. Thank you for taking the time to share what you ultimately learned. I can completely understand your frustration, especially after spending upwards of 10 hours over two days troubleshooting, escalating through multiple levels of support,
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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To help us pinpoint the cause and find the right solution, could you share a little more context about how you are accessing your emails? For example, are you logging in through a web browser on our official website, or are you using a specific email
[Edited] email login issue
How do I stay logged in to my email. It logs me out after reading each email. [Title Edited: "Personal Information "]
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I have the same issue no idea if online to good or not but this is becoming annoying
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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What was the result?
Nestor2026_-
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3 hours ago
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Formal Billing Dispute – $569.22 International Charges / Ticket [Edited]
I am seeking assistance from Xfinity Support with an unresolved Xfinity Mobile billing dispute involving $569.22 in international charges. I have used Global Pass on previous international trips and have never experienced charges like this before. My account history should reflect that I have had Gl
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