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Stop Calling me!!!
I am disabled and can only afford the Xfinity Essentials internet. Which I had to qualify for. Now I keep getting phone calls from Xfinity agents trying to sell me cable, cell phone service etc. If I could afford other services I wouldn't be on Xfinity Essentials. Please stop calling me to sell me s
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Customer Service
@XfinityShawn I currently have a Peacock account, with an existing annual subscription that is due to end in early September, I cancelled the automatic renewal.
Peacock activation
Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”
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Claim uodate
I filed a claim on my grandaughters 4 month old IPhone 17 pro last Thursday 8/5,today is the 12th of August with still no update. Claim support online says wait 24 hours for Decision. Still has no update. When calling to talk to customer support I honestly beleive they get paid by the number of word
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Devices
Incorrect charges
I was billed 194 dollars instead of 70. During a 90-minute chat, I was repeatedly asked for information already on my account, transferred without context, and had to start over multiple times. This process wasted my time and didn’t resolve the issue. I need confirmation of the correct 70 dollar cha
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Billing
@Valentyler thank you for using the Xfinity Community Forums to inform us of your experience. We want to ensure your service is up and running as anticipated, and certainly understand the frustration felt by having your equipment not perform. Please
Troubled Experience
I have been an Xfinity Customer for just over a week, and could not be more displeased with the experience. Below is a timeline of events from the time that I began my service: -July 30th: Service began, gateway was picked up and attempted to connect. Gateway could not connect. Contacted Xfinity sup
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@mtngigi So I guess you're not going to respond to my post and questions. 🙁 Notice, I did not ask about checking that third party app in webmail. If you're not going to respond to help, then how can we help you?
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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Urgent Escalation - August 24 Appointment After Two Technician No-Shows
Dear Xfinity Customer Service, I received a new installation appointment for August 24. However, simply scheduling another appointment does not resolve the issue or give me confidence that a technician will actually show up. This will be my third scheduled installation appointment. On each of the pr
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Customer Service
user_xha5pl thank you for using the Xfinity Community Forums page to reach out regarding your account billing. Let's dive into your increase together and review your options to ensure you have the best value for service. Please send us a direct mess
Change in bill
Recently i got an increase of almost 200% in my bill. There's nothing saying why the bill is increasing and no contact phone number or email, only an AI chatbot that doesn't address it. Does anyone have any contact info for xfinity?
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user_7sv5yk thank you for using the Xfinity Community Forums page to reach out and inform us of the damaged boxes. Let's get this addressed together. Please send us a direct message with your full name and complete service address to “Xfinity
Damaged cable boxes
Damaged cable boxes on [Edited: Customer Information]. Others are damaged along the street as well
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Hello user_92de1c, thank you for taking the time to post in our Xfinity Community forum. I will be happy to assist you. Pursuing this will require some information best kept private. Please send us a direct message with your full name and compl
Need help resolving ~$600 Xfinity Mobile trade-in billing discrepancy
I need assistance from an Xfinity employee with an unresolved Xfinity Mobile promotional trade-in/billing issue. I purchased a phone with an expected promotional trade-in credit of approximately $600. I shipped the trade-in phone within the required timeframe. The device was initially rejected becau
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Is this incompetence or frustration-by-design
I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b
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Customer Service
Thanks for advice; I think I agree with you that it's likely not the root cause, but the filter is cheap enough to give it a shot.> Is there a drop amplifier on the coax cable line leading to the modem As far as I can tell it just 2 barrel connec
Very Noticeable Latency Spikes at first Xfinity hop under downstream load even with clean RF/FEC
I’m seeing reproducible severe downstream latency under load. My LAN gateway remains around 0.3 ms and my Hitron CODA56 management interface remains around 1–2 ms, while Comcast’s first routed hop rises from roughly 13 ms into the 200–450 ms range. External destinations such as 1.1.1.1 rise by essen
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Outage issue
We have had no internet connection in Ckearview Estates, Yardley, PA, 19067. It is past 7 pm and the last update said the issue would be resolved by 540 pm. The status on the app still shows 540 pm. By when willl the issue actually get resolved?
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Your Home Network
Hello user_w7vq9, thanks so much for connecting with us here via the Xfinity Forums! With our move to Voice Over Internet Protocol(VOIP) service supported through Xfinity Internet, the use of copper-wired telephone services (POTS) would be limited to
POTS line in one location, WIFI Router in another
I need a POTS line for security/elevator response in a remote location of my house, but want WIFI in a different spot so that coverage is good. Do you offer a MTA for POTS lines only and then the XB8T for my internet etc.... Thanks
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Question is there a way to check if a PoE filter has been installed at my location? I saw a Community thread regarding PoE https://forums.xfinity.com/conversations/your-home-network/do-i-have-a-poe-filter/683d03406ea8855d035ebada where a Xfinity empl
Questions: MoCA turn up and set up at new site move on August 27
Hi everyone! I am a former network engineer that has used MoCA successfully previously at my home. I am presently moving from a townhouse with Xfinity 2G internet service thru XB8 router to a townhouse and moving service on Thursday, August 27, 2026. I understand that I have to turn on MoCA on the X
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Service in my area
Over the last 30days I have went without service in my area for at least 25% of the days although I have paid my bill every month without being late. I totally understand that weather has played a factor, but when other service providers are working, it seems like xfinity is not taking the proper pr
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Your Home Network
Charged $73.77 After Canceling All Xfinity Services on June 19
On June 19, I went in person to cancel all of my Xfinity services. I returned the modem and explicitly told the representative that I wanted every Xfinity service associated with my account canceled. He confirmed that everything had been canceled. I specifically asked whether I would receive any fur
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Plan
user_hsyo4b Do you currently have another Peacock account or is this going to be your first one?
XfinityShawn
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Peacock activation
Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”
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