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Bad service at xfinity store in Gainesville va
It has happened EVERYTINE I have give to thus store. They are sitting there doing nothing and they don’t lift a finger to help me. They are awful. You should fire them and hire someone the actually wants to help customers instead of dismissing them. I would change carriers because of this and I migh
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Customer Service
Thanks for letting me know, user_pe27jw! I am not seeing any reported issues with the offer. It is a while-supplies-last offer, so we may have already run out of cards, but I would be happy to help look into it for you. Please send us a Direct Messag
$10 Dave & Buster's Membership Benefits Link Broken
The link to the $10 Dave & Buster's Membership Benefits link is broken and leads to a webpage "HTTP Status 500 – Internal Server Error". This is happening to my parents accounts too. Please help. [Edited: "Personal Information"]
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I reached someone after trying for another 2 hours. I know how to read my bill and reach out for assistance.
No billing assistance is available on app
I have a new charge on my account that I cannot identify. You Xfinity Assistant asks the same questions over and over again and there is no way to connect with an agent. This is the worse customer service of any company I know.!
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Good Morning, @user_vxdxph! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly not what we want for our customers with not getting what was expected with your promotion. With our promotions in the p
Review
Do not get Xfinity WiFi. They are falsely advertising a package, telling customers they are getting streaming services for free, then not following through. They know what they are doing and doing NOTHING to fix the problem. I am always willing to work with a business and recognize mistakes happen,
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It's when I try to redeem the gift card by clicking on "Visit Dave and Busters". I've redeemed this offer before with no problems. The link it bad.
$10 Dave & Buster's Membership Benefits Link Broken
The link to the $10 Dave & Buster's Membership Benefits link is broken and leads to a webpage "HTTP Status 500 – Internal Server Error". This is happening to my parents accounts too. Please help. [Edited: "Personal Information"]
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@user_fg964r I'm glad everything was taken care of with your Peacock services. Feel free to reach out to us anytime & thanks for being the best part of Xfinity.
Xfinity Diamond Peacock Premium Issues Due to Service Address Change
I recently transferred service to a new address, unlinked my old account, and am still getting an error message saying, "Your Xfinity account is already linked to another Peacock account." I am trying to activate my Diamond Peacock benefit. Please help me by manually clearing the backend link. Thank
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Official Solution
My problem was eventually solved after an hour text chat with a set top box reset sent from Xfinity. If I could have reached an agent sooner, it could’ve been resolved in 5 minutes. The app locked me out from reaching an agent because it appeared tha
Need main box fixed but can’t talk to live agent
I get an automated message that there’s an outage at my house but my internet and 2 other boxes are fine. When I call, I can’t talk to a live agent because they say there’s an outage. There is NO outage and I just need an agent to restart my main box.
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Greatly appreciate your response. We just need to hear that you are doing your best to resolve this and there exists some transparency. Please be sure to keep us further informed with any developments.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Review
Do not get Xfinity WiFi. They are falsely advertising a package, telling customers they are getting streaming services for free, then not following through. They know what they are doing and doing NOTHING to fix the problem. I am always willing to work with a business and recognize mistakes happen,
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Customer Service
user_8gpvd2 Hello! Thanks for being with Xfinity for over 30 years and for having our services at multiple locations! I'm sorry to read about your experience with requesting the refund and the service line being damaged. I am a customer as well and h
Refund lies
My main cable line was broken up the pole from mid March through June 1st at my vacation home. When the tech came out to fix the problem he told he could see from the rust on the exposed wire that it had been broken for an extended period of time. In other words it did not just happen. (check the se
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Hi there, @Mangin. To run a trace route, open up a command prompt, type tracert followed by a space and your target domain or IP address. That will run the tool and show you the routing path.
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Unable to identify you as current resident
I am unable to access wifi for apartment... the password given to me from xfinity via email doesnt work and in the app when i try to view details it says unable to identify you as a resident
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Your Home Network
@XfinityVianney thank you I have followed your instructions and now have a personal chat with support going.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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@user_ch95bg I appreciate you sending the direct message with the requested information. I was able to locate and will follow up with you there to continue looking into the speed and packet loss concern further.
Intermittent Packet Loss on Wired Connection + x2 Gbps Plan Only Reaching ~530 Mbps
Hello, I'm hoping someone can help me investigate an ongoing issue with my Xfinity internet connection. I have an XB8 gateway and subscribe to the 2 Gbps internet plan. Since moving to my current address, I've only received around 500–530 Mbps download speeds on a wired connection, even though my ga
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Same issue as everyone else, what a joke.
user_v8x9xm
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No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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