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Eligible for $400 Xfinity Mobile Email Reward Since April 20, But Never Received It
Hello, I purchased Xfinity Mobile with 2 lines on April 20 and was eligible for a $400 email reward card promotion. However, I have still not received the reward or any updates about its status. I believe I met all of the promotion's eligibility requirements, and it's been several months since I sig
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Devices
accessing my comcast email
Why can't I sign in to my comcast email account easily any more?
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cancel service
how do i cancel service online? keep getting routed to have to call even thought I've spoken to an online agent while logged into my account twice
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Your Home Network
Howdy user_w5iqsq 👋 You're in the right place for help in our community, so thanks for stopping by! I know how frustrating it is to deal with internet issues frequently, so I want to help ensure your own connection is as consistent as possible. Up t
Connection issues
I’ve been experiencing service issues for over a month; the connection drops and reconnects frequently, every hour, and the hotspots aren't showing up either. I need help and an explanation of what is going on; I haven't had this happen before. On top of that, it has been IMPOSSIBLE to speak with a
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@ugaguy2010 Great news! I got my tech visit too soon!
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Default credentials for ARRIS TG1682P
I have an ARRIS TG1682P modem provided by Xfinity. I would like to update the password from the factory settings and create another access point. Support told me that I own this modem and that they do not have access to it. I accessed the modem via https://10.0.0.1 and tried typical login combinatio
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Your Home Network
Cancel my service
I want to cancel my cable & internet & home phone seevices
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Customer Service
Good evening user_m6m5pe. I will be more than happy to look into this further for you. Had you set up any post dated payments? Without autopay or a future dated payment scheduled, a payment would not be deducted. Is this for an Xfinity Mobile chare o
REFUND
XFINITY TOOK AN UNAUTHORIZED PAYMENT OF $132.00 JUNE 19TH. I DO NOT HAVE AUTO PAY AND NEVER HAVE AND MY BILL ISN'T $132.00 AND MY BILL WASN'T EVEN DUE YET. BECAUSE OF THE ACTIONS OF YOUR COMPANY MY BANK CANCELED THE CARD YOU TOOK IT FROM AND ISSUED ME A NEW CARD WHICH YOU HAVE HAD FOR WEEKS. I JUST
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Hi john_too, thanks for reaching out through the Xfinity Community Forums to bring this to our attention! New lines are typically dealt with within 14 business days, so this we'll definitely want to take a closer look to see how we can help! Please s
Orange cable across my driveway and yard
An Xfinity tech has connected an orange cable from a box on my lot to a box at one of the neighbors (this was not a service call by us so I have no idea what it is for.) The cable has been laying across our yard and driveway for months now. When do you plan to remove the cable?
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Hi @user_kaidi7, thanks for reaching out to us on our Community Forum! For security and privacy reasons, account information such as your Xfinity Mobile account number, account name, and billing address must be accessed directly by the account holder
Account number
I need my Xfinity cell phone account number, name and address linked to the account
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Hello @user_58b495 thank you for reaching out to us! Have you attempted any troubleshooting steps like resetting the box? I would like to go through some troubleshooting with you. Please send us a direct message with your full name and service
Scrambling Picture
I just replaced my cable box due to scrambling issues and I’m still having the same issues!
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Hello user_2ftqe3 thanks so much for reaching out here on our Xfinity Forums! Returning a defective piece of Xfinity equipment can be done quickly and easily by visiting one of our local stores. Our Xfinity Store Locator makes this a simple process,
Getting a replacement box for new apartment after roach infestation
I moved into an apartment with a roach infestation a few months ago and will be moving into a new one soon. Due to the potential of my current Xfinity internet box having eggs and/or live roaches, I wanted to know how I could get a new internet box and what to do with the current one.
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I completely understand wanting to get your service working, and I am ready to help get this sorted out @user_nv9ta7! To help me figure out exactly what is going on, could you share a bit more context? Please let me know: What specific erro
Cable box doesn't work
Cannot get xfinity cable, but see error from cable box. Restarted it numerous times. Error
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Thanks for the explanation.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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I have heard this same stupid excuse over and over again. And even if what you are saying is correct then why was $132.00 taken out of my bank account. I didn't owe $132.00 not even close and my bill wasn't even due yet. I want my 132.00 refunded to
Payment arrangement
I made a payment Arrangement for my past due of $50.00 which i paid before the date. Which should have cancelled out that arrangement, They took $132.00 out of my bank account yesterday all the money I had. I also want to mention I do Not have Auto Pay. My bill beyond all this isn't even due yet. Of
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Getting a replacement box for new apartment after roach infestation
I moved into an apartment with a roach infestation a few months ago and will be moving into a new one soon. Due to the potential of my current Xfinity internet box having eggs and/or live roaches, I wanted to know how I could get a new internet box and what to do with the current one.
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Customer Service
Nintendo recover code not being sent
My Nintendo switch account code is not being sent to my email or junk folder. I need to get into my account. Can it somehow happen please. let the emails come back so I can get the code recovery
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Xfinity Compliments
Hey there, @moielt, thanks for reaching out through Xfinity Forums regarding your email account. We are happy to help with troubleshooting your email. Are you getting an error message, and how are you accessing your email?
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My email
Why I can not access my email
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