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i sign in but noting from my pervious accounts are showing nor are my return emails,. This is beyond and frustrating and i do not want to lose all my information.. [Edited: "Personal Information"]@yahoo.net or [Edited: "Personal Information"]@comcas
transferred emaild from comcast
i can not get into my emails from comcast.net yahoo!!!!What do I do to get them I am paying for xfinity......I NEED THEM AND MY CONTACTS,,,HELP THIS HAS BEEN GOING ON FOR 2 WEEKS AND I AM VERY DISAPPPOINTED IN XFINITY.....07/14/26
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user_wv7577, Thank you for reaching out. I hope you are doing well today. I see you got an email stating you have 2 devices connected that you are not aware of and don't own. I can certainly see how this would be concerning. When you open the Xf
why does Xfinity tell me I have two "smart Home" devices...
I received an email from Xfiniti showing me that I have 2 "smart home" devices. I don't have anything but a tv, laptop and cell phone. What are these "smart home" devices? And I don't appreciate not being able to connect with customer support. I especially don't like being directed to POST on "X " t
Question
Where is all my yahoo information that was supposed to be transferred from comcast.net...frontier.comcast.net to the new yahoo.net....i can't get the right password.. [Edited: "Personal Information"] or [Edited: "Personal Information"]
transferred emaild from comcast
i can not get into my emails from comcast.net yahoo!!!!What do I do to get them I am paying for xfinity......I NEED THEM AND MY CONTACTS,,,HELP THIS HAS BEEN GOING ON FOR 2 WEEKS AND I AM VERY DISAPPPOINTED IN XFINITY.....07/14/26
Question
It took Xfinity seven days to restore my service. During that time, I had no choice but to switch to Verizon because I couldn't go without a working phone. The level of service I received was unacceptable. I was given the runaround, no one could prov
Xfinity Mobile Service Disconnected for Fraud – Identity Verified, Still No Service
I'm looking for assistance from an Xfinity employee because I have exhausted every normal support channel. My Xfinity Mobile service was disconnected due to an alleged fraud concern without any prior notice or warning. I was not contacted by phone, email, or text before my mobile service was suspend
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It took Xfinity seven days to restore my service. During that time, I had no choice but to switch to Verizon because I couldn't go without a working phone. The level of service I received was unacceptable. I was given the runaround, no one could prov
Xfinity Mobile Service Disconnected for Fraud – Identity Verified, Still No Service
I'm looking for assistance from an Xfinity employee because I have exhausted every normal support channel. My Xfinity Mobile service was disconnected due to an alleged fraud concern without any prior notice or warning. I was not contacted by phone, email, or text before my mobile service was suspend
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@maddie77 Thanks for reaching out to us about your refund. I would be more than happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Here are the detailed s
Had a Payment Arrangement Set Up...Just to Pay For the Same Bill Twice
I am hoping that someone from Xfinity who has the ability to actually help will see this, because my experience with customer service has been completely unacceptable. I have been going through financial hardship, so I contacted Xfinity in advance and arranged a payment plan for my July bill. Fortun
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Advanced call forwarding
How do I extend the number of times my phone rings before it forwards it to voicemail?
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Devices
why does Xfinity tell me I have two "smart Home" devices...
I received an email from Xfiniti showing me that I have 2 "smart home" devices. I don't have anything but a tv, laptop and cell phone. What are these "smart home" devices? And I don't appreciate not being able to connect with customer support. I especially don't like being directed to POST on "X " t
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Customer Service
user_r9plor That is a great question. Thank you for reaching out for help with the increase on your recent bill. I know anytime a bill is not what I expect, I start looking more into it, so thank you for stopping in for help. To start, we do offer a
Billing
Why is my bill so high this month? Also how can I lower it. I believe its only for the internet. Let me know that ks
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@user_b78db1 Thanks for reaching out to us about moving your pole. I just wanted some clarification: we are Comcast. If you would like to have the pole moved by Verizon, you would need to contact them.
Pole transfer after Atlantic City Electric
Atlantic City Electric has installed a new that was hit at my residence please transfer so we can contact verizon to relocate and remove the old pole. Thank you
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Pedestal Repair
I called two weeks ago and chatted with a live person regarding to the pedestal of CATV in the front of my house were tilted 30 degrees. As of today, It has not been fixed yet. Please send some to to straighten the pedestal between the houses of 40729 and 40749 street number. Can you help?
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Customer Service
YW @XfinityAldrik !
Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?
As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and
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Good day user_7owq9c, and thank you for dropping by our community for help! I know how important it is to make sure you have the most updated equipment at all times, so I'm sorry to hear about the recent mix up with receiving your same model of modem
Equipment Retun Label
I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou
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Concern moved here to the Customer Service help section.
NOW WiFi Pass portal shows 'Something went wrong' error, cannot cancel.
Hi, I need to cancel/unsubscribe from my Xfinity NOW WiFi Pass and turn off auto-renewal. I've tried to do this myself through the NOW Portal (xfinity.com/now), but every time I try to log in or access my subscription, the page only shows a "Something went wrong" error and I cannot view or manage th
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user_2tzi0k Happy to hear you were able to get the account concerns resolved. I am happy to submit your customer feedback. Can you please send me a Direct Message with your full name and your full address so I can look into the details?
Awful Phone Customer Service Experience
I had a very unhelpful phone conversation with a phone representative from Xfinity yesterday. I felt spoken down to and upsold. After speaking to a representative in person, I can confirm that I was being upsold and lied to. I called to ask questions about cancelling my service, as I am moving withi
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@tiretool1111 As mentioned by our expert you'll want to get that pod swapped out. Did you purchase that pod within a year? If so it may qualify for a warranty replacement. If it was purchased within a year you'll want to fill out this form.
XfinityBradM
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Xfi pod gettting hot
XFi pod gets so hot wall is turning black.
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