Xfinity Community Forum

Need to transfer Xfinity account ownership to my roommate

I have permanently moved out of the United States, but my roommate is still living at the same service address in Philadelphia. I would like to transfer ownership of my Xfinity Internet account to my roommate so they can continue using the existing service and Xfinity Gateway. Could an Xfinity repre

Question

•

Customer Service

12

1

0

@user_vblgi7 I can see why you'd be concerned. If you've already requested return labels several times and haven't received them, that's certainly not the experience we'd want for you. I would be more than happy to assist you. Please send us a direct

XfinityCarolyn

commented

5 hours ago

to the conversation:

0

U

Unable to return apple watch

A customer service agent pushed sale of 2 apple watches a few days ago and said I can return them if I do not want. She said they will send a return Fedex label that I can use to return. The shipping was delivered just about 5 days ago and the packets are unopened. But even after multiple follow-up,

Question

user_lnjtdh No worries. If it was already printed before you made the changes, it will not reflect any of the new promotion information, which would all go on the bill after the change. You can check the details in the PDF version. You can check out

XfinityAmandaB

replied

5 hours ago

to the conversation:

0

U

End of contract, new contract?

I got off the phone with customer service and even tho I'm not happy about paying more for the same package I had it's better than the double price that it showed originally. My issue is she lowered the price, but for some reason billing is still showing September at the double price. Why didn't it

Question

U

Unable to return apple watch

A customer service agent pushed sale of 2 apple watches a few days ago and said I can return them if I do not want. She said they will send a return Fedex label that I can use to return. The shipping was delivered just about 5 days ago and the packets are unopened. But even after multiple follow-up,

Question

•

Customer Service

10

1

0

U

Yes when I checked my account it was already there, but it says septembers payment on it which may be where I'm getting confused.

user_lnjtdh

replied

5 hours ago

to the conversation:

0

U

End of contract, new contract?

I got off the phone with customer service and even tho I'm not happy about paying more for the same package I had it's better than the double price that it showed originally. My issue is she lowered the price, but for some reason billing is still showing September at the double price. Why didn't it

Question

user_34xrej, thank you for letting us cover the options to remove home phone along with some new plans. I'm glad we got you all taken care of. Have a great rest of your week :)

XfinityVianney

commented

5 hours ago

to the conversation:

0

U

Cancelling Xfinity Voice

I'd like to know how to cancel Xfinity Voice, as I've no use for this service at this point.

Question

C

Purple screen of sadness is gone again. NFL channel is back. 7am tomorrow… GMFB? We shall see.

ChewieRoRo

commented

5 hours ago

to the conversation:

0

C

Does your retention department know they are on a deadline to restore NFL Network and RedZone?

Hello Xfinity! Does your retention department know they are on a hard deadline to restore the NFL Network and Red Zone PRIOR to the start of the NFL season this year? Please understand that your retention department has until September 9th, 2026 to restore access to the NFL Network and Red Zone. Thi

Question

user_lnjtdh That is a great question! Thank you for reaching out for help with your billing after you set up a new promotion. We are more than happy to help go over your billing concerns with you. Are you speaking of the August bill that is due in Se

XfinityAmandaB

commented

5 hours ago

to the conversation:

0

3

U

End of contract, new contract?

I got off the phone with customer service and even tho I'm not happy about paying more for the same package I had it's better than the double price that it showed originally. My issue is she lowered the price, but for some reason billing is still showing September at the double price. Why didn't it

Question

Mine is now working in Oregon!

boberp

replied

5 hours ago

to the conversation:

0

U

On screen tv guide stuck on quick tips

Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?

Question

U

End of contract, new contract?

I got off the phone with customer service and even tho I'm not happy about paying more for the same package I had it's better than the double price that it showed originally. My issue is she lowered the price, but for some reason billing is still showing September at the double price. Why didn't it

Question

•

Billing

12

1

0

Good evening @user_08me2k and thank you for reaching out on our Community Forums, I'm sorry to hear that your internet and cable service is down. I see that @EG provided some great first steps to check. Have you had a chance to check our status map u

XfinityAlyssaA

commented

5 hours ago

to the conversation:

0

U

No service

No internet are cable service

Question

Hello user_igxc5i, thank you for reaching out here in our Xfinity Community forum. It doesn't matter if you are a customer or not, you need help, and that's what we're here for. Please send us a direct message with your full name and complete s

XfinityJeffB

commented

5 hours ago

to the conversation:

0

U

Neighbors Line Down

My neighbor is away on vacation and their xfinity line is down over my driveway. I don’t have an xfinity account so I can’t report it

Question

U

every tech says the last technician didn't do his job correctly and replace brand new connections even though they weren't even a month old so old equipment is out of the picture, all my tracerts i'm using (MTR) show packet loss beyond my modem to ev

user_mz0496

replied

6 hours ago

to the conversation:

0

U

Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

Question

U

Neighbors Line Down

My neighbor is away on vacation and their xfinity line is down over my driveway. I don’t have an xfinity account so I can’t report it

Question

•

Customer Service

8

1

0

U

SOLVED: @EG Thanks for the information about DOCSIS 3.0 being end of life for xfinity. Since everything has been working for so long, I was completely oblivious to that information. I looked it up and yeah, my Arris SB6183 DOCSIS 3.0 w

user_3zero824wzz

replied

6 hours ago

to the conversation:

0

U

Lost ability to change WAN IP address by changing MAC address. Can only get internet with a specific MAC address.

I have an Arris SB6183 modem and a Netgear WNR2000v2 router (neither are comcast supplied). When I changed the MAC address in my router to get a new IP like I have done in the past - after I restart the modem and router, I had no internet at all. I could get to my router config at 192.168.1.1, but I

Question

U

It's very strange how i've had about 5 techs come out and also have the cable from the street to the house replaced and its still in this condition. Its really annoying how every tech says they can't do anything about it

user_mz0496

replied

6 hours ago

to the conversation:

0

U

Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

Question

U

iPhone 16 Pro Paid off Early Automated Device Unlock Failed / Requesting Manu Tier 2 Override

Hello Xfinity Support Team, I am writing to request an escalation for a manual device unlock on my iPhone 16 Pro. Here are the account and device details: • Account Status: Active, in good standing, with more than two years of continuous service. • Device: iPhone 16 Pro (originally upgraded via an i

Question

•

Devices

5

0

Thanks for meeting us here in our community about your Disney+ and Hulu app issues, @user_ad02d3. We're happy to assist. Can you tell me if you're watching these apps on your Xfinity cable boxes? Does this happen if you stream on your tablets, phones

XfinityLinda

commented

6 hours ago

to the conversation:

0

U

Hulu freezes when ads play

Hulu/Disney app freezes when ads play

Question

U

@Latoque thank you for this. Quite disappointing… It is in no way, shape or form and upgrade. It is causing me an inordinate amount of extra time to try to manage my communication/life right now. When I try to scroll in the app or on their website,

user_x98c3x

replied

6 hours ago

to the conversation:

0

U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

user_to4hka My team can look into your account/billing concerns today as we will need to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the&nb

XfinityShawn

commented

6 hours ago

to the conversation:

0

U

I would like to submit a complaint and not have to deal with the Xfinity assistant/agents

I am very frustrated with my experience with Xfinity and I would like to submit a complaint to someone who is able to assist me with these issues. I have dealt with customer service agents since I started with Xfinity and have been lied to or jerked around. I have spent way too much time chatting an

Question