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@jlgess_1225 Are you seeing an error code or message when this happens? How long has this been going on for?
DVR records wrong time for “Doc” on KTVU
DVR records wrong time for “Doc” on KTVU (guide is correct, recording is not) I’m seeing a DVR scheduling issue on X1 that looks like a backend metadata problem. On KTVU (FOX – Bay Area), the on-screen guide correctly shows “Doc” airing Tuesdays from 9:00–10:00 PM Pacific. However, when I set a seri
Question
I received the notification from Xfinity. There are 4 of us in the home, 3 that actively use Tik Tok so not sure if something from the site prompted the alert, or if some other site did. I googled the notification and landed here.
What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
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Why can't I cancel my appointment?
Hello, firstly yes- I've tried through the app, through the browser version of the website, the "manage appointments" banner on the website, Assistant, and text help- I cannot cancel this appointment that I never signed up for, and I cannot afford to pay for a technician to come when there is no pro
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Customer Service
user_aubkm0 The channel should be available on our Ultimate TV or TV Premium. What channel lineup are you subscribing to?
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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@sharderai Thank you for clarifying, we appreiate it! We are limited on the help we can provide for NOW services. Have you reached out to NOW support? Please check out:How to buy NOW products and make sure you went through the right process.NOW Servi
New user, Unable to get into the app to activate internet
Hello, I recently bought a NOW internet plan, and have received the gateway just fine, but I think an issue with my XfinityID is preventing me from activating it. Whenever I try to sign into the app it says that the sign in was successful but I am not authorized and must be an Xfinity user. The webs
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@XfinityDilary yes, the order has already been placed. I’ve sent the message as you asked.
How do I add the $50 gift card promo (MC50) to my order?
A pop up window with the promo code showed up when I was signing up for a new internet plan but the offer was never added to my order.
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user_jpw31q Is the order already placed? If so, we can open a ticket to see if the promo can be added. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Mess
How do I add the $50 gift card promo (MC50) to my order?
A pop up window with the promo code showed up when I was signing up for a new internet plan but the offer was never added to my order.
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The channel, 1261, appears in my lineup. When I select it the message says a subscription is required for this channel. Nobody at Xfinity has provided a way to get such subscription.
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
Question
@user_fnhh5t Thanks for reaching out to us regarding a blocked website. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. If a website seems blocked by mistake, submit a review request
Domain seems blocked
For business use I need to access a nonprofit organization's website. Xfinity Home has been blocking it for at least two weeks. I can access it from three other ISPs. I just now was able to access it through Verizon but not Xfinity. Is Xfinity blocking this? The domain is icr.org.
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cubzfan2, Thank you for reaching out and creating a new post. I see you recently got a Roku Stick, and you've had issues with the stick and your Roku TV soon after. I'm sorry to hear about the trouble, but we'll be glad to help. Have you attempt
xfinity streaming through Roku
After watching a roku streaming tv for 3 years with xfinity i purchased a roku stick and attached to a second tv. Now both tvs do not load xfinity.
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Unfortunately, after entering and verifying my phone number, it still stops at the street address step, saying "We don't recognize that address. Please try again." I've tried while in the buggy half-signed-in state, while fully signed out, and in an
New user, Unable to get into the app to activate internet
Hello, I recently bought a NOW internet plan, and have received the gateway just fine, but I think an issue with my XfinityID is preventing me from activating it. Whenever I try to sign into the app it says that the sign in was successful but I am not authorized and must be an Xfinity user. The webs
Question
@user_td90a Thanks for reaching out to us regarding deleting movies from your Xfinity Stream App. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon
Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows
When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.
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@XfinityQuemekia no, I didn’t notice that. I just took note of the code and thought I would have to punch it in at checkout.
How do I add the $50 gift card promo (MC50) to my order?
A pop up window with the promo code showed up when I was signing up for a new internet plan but the offer was never added to my order.
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Thank you for responding. I will try to DM but not sure I can. Honestly I’m so tired of trying to get help from Comcast but I’ll try one more time in hopes for a miracle of good assistance. I do feel saddened by the lack of phone assistance fo
Looking for help with backup battery modem for landline.
Hello I’m in my mid 70s. I have my landline through Comcast whom I’ve been with for 35 years. When deciding if I should go with Comcast for landline I was told that it will shift to a battery backup if internet goes down. I found out the hard way that’s contingent on having a new battery in the mode
Question
user_aubkm0 Do you see an error message on the channel? Or is the channel completely missing?
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
Question
5 Year Price Guarantee
How can I get the 5 year price guarantee? I've seen ads in my area for 1 gig speeds for $70/month. I tried using the Xfinity Assistant to see how to get this rate, but it keeps sending me a link for info on plans at higher prices than I'm paying now.
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Your Home Network
Good evening, @user_rpg90i! Thank you for reaching out. Every interaction with our agents should be a good one! We can get this reported to the proper channels. We take these type of situations seriously and are glad to further help. Please s
Rude Sales Associate
I would like to report a extremely rude sales associate near the area on Wednesday at approximately 6pm. A black male, approximately 6 feet tall was parked in front of our house and refused to leave. he was extremely rude, said he was from Philadelphia and that he would leave whenever the he was fin
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Same issue, no help from support so far.
Xfinity App shows modem OFFLINE despite being connected to it.
I work for Comcast and have a courtesy account. I recently swapped my customer owned modem out for an Xfinity device. I went through the setup process but was forced to call because the app could not recognize the QR code or manual CM MAC input. I had to call in and the agent said they activated my
Question
Thank you for posting on our community forums, user_mp8ijr. I’m sorry to hear you weren’t able to cancel the appointment on your end. I understand how frustrating that can be, and I’d be happy to help. Please send our team a Direct
XfinityDilary
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Why can't I cancel my appointment?
Hello, firstly yes- I've tried through the app, through the browser version of the website, the "manage appointments" banner on the website, Assistant, and text help- I cannot cancel this appointment that I never signed up for, and I cannot afford to pay for a technician to come when there is no pro
Question