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Billing
There is money in my bank account for the late payment I have but my card keeps declining even tho there is money in my account
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Billing
switch from business to residential
How do I update the type of service for an existing address? It was formerly business but has now been converted to a residence so I need residential service. Thank you.
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Customer Service
I have been with Comcast/Xfinity for over 22 years and asked for a price reduction on my services in April...agent said to call back in May and check for promotions. A call back in May rendered no discounts, another frustrating experience, and a hug
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
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Hi there @MaxVoltage. Thank you so much for creating a post regarding your Gigabit Pro and our X-Class internet service. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and com
Is FTTH available and when will X Class be available?
Hi Xfinity Support team, I'm writing to request a serviceability check for both Gigabit Pro x10 (FTTH) and X-Class symmetrical DOCSIS 4.0 service at my address. I understand these are handled by the dedicated Gig Sales team rather than standard support, and I'd appreciate having a ticket opened on m
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Comcast is forcing my HOA to upgrade to the XER10 router. Also, very annoyed at the fact that Xfinity removed our ability to enable bridge mode and will not allow us to connect directly to the ONT.I'm joining my HOA tech committee to be involved in t
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Is FTTH available and when will X Class be available?
Hi Xfinity Support team, I'm writing to request a serviceability check for both Gigabit Pro x10 (FTTH) and X-Class symmetrical DOCSIS 4.0 service at my address. I understand these are handled by the dedicated Gig Sales team rather than standard support, and I'd appreciate having a ticket opened on m
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Customer Service
Billing
My account is being accessed for a mobile phone I canceled 2 months ago. I can’t get to an account online because I no longer have an account, and your phone number hangs up on me when I can’t answer account questions. I ask repeatedly for a representative. What must humans do to get to an agent to
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Plan
I want to upgrade my tv box to the model that supports 4K, specifically the XG1V4. I have been to my local store several times but they have not had it in stock.
How can i get the xfinity XG1v4 4K box with DVR? I have been into store 4 times and keep getting Xi6-A
I have a 4K tv and i am trying to replace old set top box with new XG1v4 4K box with DVR. I have been in the Xfinity store 4 times and have been sent the Xi6-A companion box 4 times. Please advise.
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Like magic working for me too
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Hey there, @user_904irv! We're still checking in with you directly, if you want to check our DM thread when you get a chance :)
Sprinkler line cut by Comcast while burying new internet cable
When the orange cable for our new internet line was buried it was done over the sprinkler line and a gash was put in the pvc pipe. Sprinkler had to be cut out and repaired. Need compensation for the repairs
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This is such [Edited: "Profanity"]. I hated Yahoo from the get go many years ago and now Xfinity is forcing this [Edited: "Language"] on us. It looks like a children's page. I hate it. let us go back to NORMAL email.
Migration to Yahoo mail
Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema
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Hello, @user_s95f1l have you tried any of the solutions suggested by @XfinityCliff 1) If you are watching Disney Plus on a Xfinity supplied piece of equipment, you can try going into Settings followed by App Settings, and then Data Usage - cha
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I do not have access to my Comcast email. I am trying to locate any emails from SSA.
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user_tohnpl Good morning. I'm terribly sorry to read of the service interruption. I would hope as I'm sure you do that the work that was completed would have restored your serivces. I know it's difficult when our network is down a few hours, I'm sure
Complete Outage
According to the outage map on 5/12/26, Xfinity was upgrading our system and service was supposed to be restored by 2pm. (There were contractor's trucks on the street all day and they seemed to work on each box.) The restoration time was then pushed back to 5:45 but our cable/internet never came bac
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Complete Outage
According to the outage map on 5/12/26, Xfinity was upgrading our system and service was supposed to be restored by 2pm. (There were contractor's trucks on the street all day and they seemed to work on each box.) The restoration time was then pushed back to 5:45 but our cable/internet never came bac
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Customer Service
Good morning, @user_1hjs5w. It is normal to receive a call from us prior to the appointment to confirm. If you have any questions about an upcoming appointment, please send us a DM with your full name and address to Xfinity Support. To send a direct
Scam call or real call?
Got a call from +1 [Edited: "Phone Number"] claiming to be from Comcast. they knew the day and time of my upcoming appointment with Xfinity. was this legit?
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@user_cnm1bg We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to help process this order for you. Never hesitate to create another public post for any of your future account and serv
XfinityRaul
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Cancellation
I just called this morning to cancel my Xfinity internet and was told that it was successful and immediately cancelled, but I was not given a confirmation number. I also did not receive a confirmation email. I am supposed to be billed tomorrow so I want to make sure it was actually cancelled.
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