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Outage
Is there an internet connectivity issue at [Edited: "Personal Information"]
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Sign-In and Account Management
Hey there user_uadq9l, thanks for taking the time to reach out through the community forums! Sorry to hear that the local teams may have run into complications and weren't able to provide a concrete update. Our agents see the same information that's
Extended outage
Internet went down at 3pm and at 9:15 pm we still have no service. The last update i received was at 4:45. What is wrong here is that updates are not coming regularly and there is absolutely no way to speak to anyone about this issue. I understand that maintenance needs to occur from time to time, b
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Missing Services
You've already addressed how useless you are getting our channels back. Why have you never addressed what is happening with our money that we are paying you for these services?
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Channels and Programming
Hello @user_9zs5qc! Thank you for reaching out and sharing this with us! At Xfinity, we take allegations of harassment very seriously and are committed to a respectful workplace. To help me get this to the right internal team, could you clarify when
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
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Going on month 2 sans CBS and Xfinity Corp is not reducing our bill nor planning on doing so per conventions. Why is this not billing fraud. Places call to SCC and they could assist if it was telephone. Customers need to bombard Xfinity
CBS Dispute
We have not had access to CBS for 2 weeks. I realize you are saying that the dispute is for the customers benefit but this is absurd. Considering how much we pay each month this lack of service is unfair. I fully expect that customers will receive a partial refund. If I didn’t live in a neighborhood
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Hi there, @user_3ukxku ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you currently do not have Wifi. Please be assured you reached the right person to a
Xfinity Assistant will not respond
My Wi-Fi is currently out and while troubleshooting if I attempt to go to xfinity assistant - in the app or on any browser on my phone, the assistant will not respond. The three dot chat bubble will show up but no messages come through. I have attempted the unplug and plug back in method with no suc
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@Slevesque1669 Thanks for reaching out to us regarding your new service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and c
Multiple issues with new construction home.
Me and my mother both have tried many things on multiple occasions and at this point I’m absolutely fed up. our home is a new construction and has no Internet line hooked up to the house or our pedestal. We have called probably upwards of ten times, for multiple issues. You lay the cable in the grou
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Assistant will not respond
My Wi-Fi is currently out and while troubleshooting if I attempt to go to xfinity assistant - in the app or on any browser on my phone, the assistant will not respond. The three dot chat bubble will show up but no messages come through. I have attempted the unplug and plug back in method with no suc
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Hey @user_kulb4f, Thank you for visiting out official Xfinity Forums Community support page. We appreciate you bringing your concerns to us. The Xfinity Email program was sunset and it would not be possible to re-activate an old Xfinity Email address
Reactivating my Comcast email address
I activated my Disney plus, Hulu package using my Comcast email address because I thought I had to. When I went to sign into Disney, it sent a code to my email that I can’t access because my Comcast email has been deactivated, probably for at least a year now. I can’t figure out any way to reactivat
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Thanks for taking the time to post on our Xfinity Communities Forums page, @user_lwryrx. I'd like to do everything I can to help with your missing DVR recordings. How long have they been missing? Have you tried to Recover a deleted recording from you
Missing recordings
Why are my recorded movies saved on my DVR all missing? Shouldn’t there be a special notice if they are no longer available? What is the purpose of DVR if my movies are being deleted by Xfinity I am certainly not getting the service that I am paying premium price for
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Extended outage
Internet went down at 3pm and at 9:15 pm we still have no service. The last update i received was at 4:45. What is wrong here is that updates are not coming regularly and there is absolutely no way to speak to anyone about this issue. I understand that maintenance needs to occur from time to time, b
Question
Thanks so much for reaching out through the community forums, user_9wn6pl! Sorry to hear that line hasn't been buried. It can typically take up to 14 business days for a line to be buried, and there are some restrictions that can cause delays at time
Cables not buried
People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors wher
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Xfinity Assistant will not respond
My Wi-Fi is currently out and while troubleshooting if I attempt to go to xfinity assistant - in the app or on any browser on my phone, the assistant will not respond. The three dot chat bubble will show up but no messages come through. I have attempted the unplug and plug back in method with no suc
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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internet theft
My neighbor steals my wifi password with an app from google play. this is several times a day and if i dont use the wifi they yell obscenities through the wall, Ive also caught them changing names of the devices on the xfinity app but if i pause them they change them back and then im blocked .How or
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