Xfinity Community Forum

Line Removal

Hello - We use a buried fiber optic cable for internet. We would like the aerial xfinity communication line remove from our home and taken back to the street. I have called customer service 4+ times. The first time, a tech came out but left the cable attached to our home. The next calls ended with a

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Your Home Network

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I do apologize, @user_u3wcp3 that you have been with customer service for the past 5 hours, that is not the experience we want for our customer. Let's get your account pulled up so I can assist you further. Please be assured you reached the right per

XfinityRichard

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48 minutes ago

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chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service

My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac

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I still can't access the international feature though that's what I purchased. Have been on with customer service more than 5 hours already-

user_u3wcp3

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51 minutes ago

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chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service

My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac

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user_gnfe53 Thank you for reaching out to us with your concerns. You can find instructions for filing a notice of dispute for the debt at the following link https://www.xfinity.com/nod. If you are a victim of identity theft please report the issue at

XfinityBrianH

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56 minutes ago

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Fraudulent Xfinity Account. Ruined Credit Report

I am in the process of purchasing a house and when my mortgage broker pulled my credit we found a collections from Xfinity for $81 which dropped my credit significantly. After speaking with the collections agency and with Xfinity fraud we have confirmed this was a fraudulent account using my identit

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Thanks very much for the detailed instructions, I’ll try sending a message as you suggested.

user_x3rpaj

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59 minutes ago

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Ordering remote

I need help ordering an XR11 remote

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user_z6hn5l Hello, are you still having issues with Disney+?

XfinityVictor

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1 hour ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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user_ep9x45 Thank you for reaching out! Unfortunately, new member offers are not available for existing customers. In the Pricing and other information section on the offer you will see Restrictions apply, offer for New Xfinity Internet

XfinityMartyR

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1 hour ago

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Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?

Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors

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Thank you for allowing me to assist you. You have confirmed that the issue has been resolved. I am happy to hear that this worked for you. Please remember that if you need anything else or have any other questions, feel free to author another post, a

XfinityCarolyn

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1 hour ago

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Cancel internet service

Hello, I want to cancel my internet service near the end of this month.

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Fraudulent Xfinity Account. Ruined Credit Report

I am in the process of purchasing a house and when my mortgage broker pulled my credit we found a collections from Xfinity for $81 which dropped my credit significantly. After speaking with the collections agency and with Xfinity fraud we have confirmed this was a fraudulent account using my identit

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Customer Service

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Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?

Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors

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Customer Service

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So I lost my NFL Network and Red Zone but there is no compensation for losing two huge channels??

user_byp5zi

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1 hour ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Hey there @user_5hq7e6! I completely understand how alarming and frustrating it is to receive collection alerts for equipment you already returned nearly a year ago, especially when the phone system is blocking you from reaching a live person. You ha

XfinityQuemekia

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1 hour ago

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billing on equipment

I am just now receiving voice mails, text and emails that I need to return my equipment as of today June 2026. I canceled and returned my equipment in July 2025. When I call service they say they don't have an account under my number, so I can't get through. What now?

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Thanks for your reply. I posted my problem to the 'General Users forum' and sent a separate message to Xfinity Support. You can see my documentation under the username: user_6kxa79.

user_6kxa79

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1 hour ago

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MB8611 restarting several times per day

I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble

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Thanks for allowing us to help with your rate concerns, user_1gc59y. I am glad we found an offer that works for your needs. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.

XfinityDilary

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1 hour ago

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Xfinity is punishing me for being a 30 year customer

I am truly disgusted with Xfinity. I have had cable service and internet service with them for literally decades. The cost of the cable service has gone up and up, and I can no longer afford it. I called today to cancel my cable tv, with the intention of staying with Xfinity for internet. I am seein

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@XfinityJohnG providing a valid link would suffice, including forwarding this suggestion/feedback to Xfinity rewards. This is a link question not a specific account question, as the voucher code has been received, and it needs to be inserted for red

user_0aznvt

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1 hour ago

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Xfinity Membership Virtual Bookshelf for Amazon.

Hello, Please provide a link to Xfinity Membership Virtual Bookshelf on Amazon. The voucher code expires June 3, 2026. On member rewards, there is not an option to go to the link as it is grayed out / says claimed, however, instructions cannot be seen. The code is available, although there is no lin

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Xfinity needs better trained Xfinity mobile agents

I have had the worst experience with Xfinity mobile I have a device that’s fully paid off I brought it as bring your own device it was a fully paid off Xfinity device I used it for over 60 days and I ask Xfinity to unlock my device and all there agents are so uneducated and poorly trained they don’t

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Devices

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We can certainly help submit a request to have the drop line removed @user_jsimaq. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Supp

XfinityDemitrius

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1 hour ago

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Remove internet cable

Can you come and remove internet cable. It dangling in my backyard. [Removed: Address]

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Xfinity customer support staff via chat is sending all sorts of links to Xfinity bookshelves where generated voucher code does not work. If someone can fix this issue that would be applicable. Since the voucher code is generated per membership it wou

user_0aznvt

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1 hour ago

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Xfinity Membership Virtual Bookshelf for Amazon.

Hello, Please provide a link to Xfinity Membership Virtual Bookshelf on Amazon. The voucher code expires June 3, 2026. On member rewards, there is not an option to go to the link as it is grayed out / says claimed, however, instructions cannot be seen. The code is available, although there is no lin

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user_64zqnw Thank you for stopping in for help with this damaged pedestal. We are more than happy to help make sure this is taken care of for you. Are you by chance able to share any images of the pedestal?

XfinityAmandaB

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1 hour ago

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damaged pedestal box

There is a damaged pedestal box on my property with exposed wires. Please come out to replace it.

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The only options we have here for Membership redemption issues is through the https://www.xfinity.com/membership site. I can look into any issue with your specific account if you can send me a direct message with your full name and complete address.

XfinityJohnG

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1 hour ago

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Xfinity Membership Virtual Bookshelf for Amazon.

Hello, Please provide a link to Xfinity Membership Virtual Bookshelf on Amazon. The voucher code expires June 3, 2026. On member rewards, there is not an option to go to the link as it is grayed out / says claimed, however, instructions cannot be seen. The code is available, although there is no lin

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