Official

Accepted

Unanswered

Advanced Filters

Search Results (528.4K)

Most Recent
Selected Most Recent
Downed Cable Line

There is a downed Xfinity cable line laying across my truck. I reported it last night and have received no help! It is a hazard.

Question

6

1

0

@user_m82alt Hello there, and welcome to Xfinity Forums! We appreciate the time you have taken to provide feedback. This is not the experience we want our customers to have with our Xfinity Mobile service. It's never our intention to not be transpare

 to the conversation: 

0

0

Terrible service

Do not get this mobile service! It might sound cheap but they hide fees and the service is terrible!!! I switched for 3 weeks and had to pay to get out and go to a new phone service! Don’t do it!

Question

user_hender Appreciate the heads up! Did the tracking information show the device was lost at a specific location? Typically, USPS would open the claim on something like this.

 to the conversation: 

0

0

Lost trade in phone

I traded in my iphone 15 for iphone 17 pro max to receive a $800 discount as their promotion last january 2026. I received the i phone 17 pro max, unfortunately, my i phone 15 didnt get back to its destination. I called usps because i saw that the item was still on its way, but they said because it

Question

Since you know that the modem was in your procession our research ticket would not be an option as that is not a selectable option. Where is the modem? @user_uiyss9

 to the conversation: 

0

Told to not return equipment - now have a bill

Last month, I brought my modum to an Xfinity store to return as I was moving. I was told I did not need to return the modum and shown an Xfinity sticker that explicitly stated the modum did not need to be reutrned to the store. I kept receiving text messages about charges for not returning the equip

Question

BILLING ISSUE

Hello, I had my Xfinity WiFi installed late July/early August. My normal bill is $50 including the install would have made it $150 due the 29th of August. However, I called Xfinity customer service three times, far before August 29th, to set up a payment arrangement for the install so that I could p

Question

8

1

0

Good Morning, @user_bhmxq7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your TV services, it certainly is not what we want for our customers. Can you share wit

 to the conversation: 

0

0

Our xfinity programming disconnects

Hi: Our TV transmission Disconnects many times per week then showing a message to check our signal entry and reboot if necessary. First the TV freezes, then it goes dark followed by the message. The TV transmission may return spontaneously on occasion after 10-20 minutes of silent darkness. Please h

Question

Cancel services

Please cancel my internet, mobile, and streaming service. I do not need them and I do not want to sit on a call with someone trying to convince me otherwise. Thank you.

Question

5

0

0

Good Morning, @user_ushpiq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with requesting a callback, it certainly is not what we want for our customers. I would be more than ha

 to the conversation: 

0

0

can't schedule a callback

I need to schedule a callback to cancel my internet service, but none of the links to schedule the callback work. I've tried on four devices and the link just never loads. Please help

Question

user_43kgln when is your scheduled appointment?   

 to the conversation: 

0

6 day wait time for a service tech???

I run my business from home and my internet is out. I was told a 6 day wait time. Totally unacceptable. How can this be fixed. I am going to loose customers!!

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

1 hour ago

 to the conversation: 

0

0

can't schedule a callback

I need to schedule a callback to cancel my internet service, but none of the links to schedule the callback work. I've tried on four devices and the link just never loads. Please help

Question

I am having the same issue. Router was delivered before I moved in. It is nowhere to be found.

 to the conversation: 

0

1

WiFi modem says delivered but wasn’t

The WiFi modem was supposed to be delivered the day I move in to my new place and it delivered a few days before. Now no one knows where it is

Question

Good Morning, @user_gzyv8p! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! i am very sorry to hear about the experience with the devices, and the Xfinity Mobile concerns. I would be more than happy to further inv

 to the conversation: 

0

Executive Customer Relations Escalation – Undelivered Mobile Device Returned / Line Incorrectly Activated

I am requesting escalation to Executive Customer Relations regarding an unresolved Xfinity Mobile device, activation, and billing issue. On September 10, I purchased a phone through my local Xfinity store in Olympia, WA. I specifically told the representative that I was leaving town September 14 and

Question

TerriB Of course! 😀👍 It is always a pleasure to help a valued member of the Xfinity family! Our team is here to ensure you always get awesome customer support.

 to the conversation: 

0

MS Outlook and Yahoo syncing after Yahoo migration?

I will be using my 2016 MS Outlook program for my email after the Yahoo migration so I don't have to deal with all the mess Yahoo will create. Does anyone know if Outlook and Yahoo will sync like Comcast webmail and Outlook do today? I use Outlook more than webmail because of its other features and

Question

user_btvjn5 are you able to let us know if you're signed in with the primary username on the account?   

 to the conversation: 

0

0

Xfinity App

App keeps saying Access Not Authorized but I logged in perfectly fine online

Question

WOO HOO....thanks so much. I am not migrating to Yahoo until forced to but that is great information and makes me feel a bit better about my email usage future. Thanks again!

 replied 

1 hour ago

 to the conversation: 

0

MS Outlook and Yahoo syncing after Yahoo migration?

I will be using my 2016 MS Outlook program for my email after the Yahoo migration so I don't have to deal with all the mess Yahoo will create. Does anyone know if Outlook and Yahoo will sync like Comcast webmail and Outlook do today? I use Outlook more than webmail because of its other features and

Question

Returning the modum is no longer an option as i said i was moving. There has to be other options as this is not my fault nor is the confusion on my part.

 to the conversation: 

0

Told to not return equipment - now have a bill

Last month, I brought my modum to an Xfinity store to return as I was moving. I was told I did not need to return the modum and shown an Xfinity sticker that explicitly stated the modum did not need to be reutrned to the store. I kept receiving text messages about charges for not returning the equip

Question

forum icon

New to the Community?

Start Here