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user_qf1dns Hello, are you still having issues connecting to the printer?

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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I would like to can elbmy internet I returned te boxe

my name is Madeleine I would like to cancel my internet I return the boxe

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@user_hwx2pi Thanks for adding to the thread. What happens when you try to enable Bridge Mode? It is required to use your own router.

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Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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skintime Hello, are you still having questions or concerns regarding the last button on your remote?

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Xfinity is laughable. Bridge mode does not work and I can't get my new router to work with my Eero

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Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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Worst customer service ever

This is a long one. I have been dealing with with customer service for the last 2 month. I am a new customer the install tech put the line in the front of my house. I did not want it there. I called and chatted to get it moved and was promised over and over they would change it.I was given appointme

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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo

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Very unhappy

I wanted to speak with someone about a recent experience I had in trying to get my phone replaced. I am sending it this way as I feel I have truly exhausted all other contact options and was left so angry by the entire experience that I am considering changing phone providers once i have my devices

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Not Accessibility/disability related.  Moved to Email.

 commented 

7 hours ago

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How do I access my email?

Where does my email show.?

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@Comegettoknowme Thanks for explaining. Go ahead and reset the carrier settings. Go to Settings > Apps > Carrier Services > Storage and clear its cache and data as well. Once that is done, see if you continue getting the error.

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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Not Accessibility/disability related.  Moved to Customer Service.

 commented 

8 hours ago

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Stared emails

My stared emails disappeared why and where are they?

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Help with TV audio signal

Every evening I get almost continual interruptions of the audio signal on my TV. The "error message" is #225, Video signal interruption.

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@XfinityBrianH https://www.xfinity.com/support/articles/yahoo-email-migration-overview  Making your link live [clickable]

 replied 

8 hours ago

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No Help! New Yahoo email terrible and no help from Xfinity!

Was recently locked out of my email. Went to Xfinity store unlocked the account no problem. Try to access my email now, which was recently switched by Xfinity to Yahoo. I have called Yahoo support probably 8 times and we are unable to verify the account, so we don't get anywhere. Every time I scan m

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Good evening user_v297fn. Are you seeing the device, on the Xfinity App, or the website, or both?  

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Returned Phone still showing on account

We canceled a new iPhone ordered that was shipped to us anyway . After notifying Xfinity they had UPS stop the delivery before it ever made it to my home. I have the tracking information that shows the phone is back at the warehouse. Almost 2 weeks later and it still shows the iPhone is on my accoun

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user_vl1iu1 - Thank you for taking the time to share your feedback and for joining us here on the Xfinity Forums. I truly appreciate you speaking up and letting us know what’s been going on. I can understand how frustrating this experience must

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Complaint

I am writing to formally express my frustration and disappointment regarding the ongoing negative customer experience I continue to encounter every time I contact the Xfinity chat support team regarding my services and billing concerns. Over the past several weeks, I have experienced multiple intern

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Returned Phone still showing on account

We canceled a new iPhone ordered that was shipped to us anyway . After notifying Xfinity they had UPS stop the delivery before it ever made it to my home. I have the tracking information that shows the phone is back at the warehouse. Almost 2 weeks later and it still shows the iPhone is on my accoun

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