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Ok I sent the dm to you guys
I never received my virtual prepaid card for new service with xfinity
I signed up for new xfinity service in September of 2025, through the Capital one shopping website, I never received my reward from Capital one for new service that's supposed to be $305 and I never received my reward from xfinity for new service, which was supposed to be a virtual prepaid card. I h
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@user_srnhr4, thank you for the update. Sorry to hear they weren't able to help recover your contacts. We appreciate you letting us know, and I hope the rest of your day goes a bit more smoothly.
all recent contacts missing after migrating to yahoo
Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha
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Need help with email [Edited]
I can't get into my email [Title edit: "Personal Information"]
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Offer is not what we were told it will be
In February my husband and I called planning to cancel our service due the rising cost. The customer service agent offered us some very good deals to keep us as a customer. He quoted us a lower cost for the cable and internet. We spent several hours on the phone, several times he said he needed to c
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Customer Service
@XfinityAbby I just contacted them and they were not able to help. I guess I will have to re-enter them. Thanks for your help.
all recent contacts missing after migrating to yahoo
Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha
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You're in the right place for help. @user_43fsqp Our apologies for any frustration this process has caused. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so
cancel
It's absolutely unconscionable that Comcast/Xfinity does not allow me to submit a cancellation request online. Instead, it takes countless minutes searching the site to even find a way to request cancellation, which is a chatbot that pretends not to understand the request. The only option is to requ
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Thank you. I just sent a message through.
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
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It's for our Xfinity voice home phone
Voicemail email notifications not working
I have not received any voicemail email notifications since February even though I have received voicemail since that time. I have checked and confirmed that my settings are correct and have not changed since this service has stopped working. Is there a systemwide issue with this service?
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cancel
It's absolutely unconscionable that Comcast/Xfinity does not allow me to submit a cancellation request online. Instead, it takes countless minutes searching the site to even find a way to request cancellation, which is a chatbot that pretends not to understand the request. The only option is to requ
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Customer Service
user_65mbvk Thank you for providing us the update. I'd be just as frustrated if my bill was higher than I was anticipating! I can definitely help you out and take a look to see what changed, though we will need to collect the account information.&nbs
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
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Thank you for reaching out. Although it appears that the returned cell phone was credited, I traded in a Samsung 26 for a Samsung 25+ Edge. It appears that the amount credited for the return of the phone is actually lower than I was told it would be,
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
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The local forecast is also gone in Annapolis, MD 21401. Only national forecasts are available. The local forecast was available yesterday both in Weather on the 8 and the bar at the bottom of the screeen, so this appears to be an overnight cha
The weather channel is not showing the local forcast for my area in Ypsilanti, MI 48197
The weather channel is not showing the local forecast for my area Ypsilanti MI and is instead showing the national forecast on both the bottom and local on the 8’s.
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@user_l3lcwe, thank you for the update. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this fo
03062 Error on certain channels
I am unable to get ESPN, ESPN2, and MLB channel to work. There may be other channels too. Most channels are working fine though. Getting the Trouble Connecting message with XRE-03062 message. Thoughts?
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user_9jvq9o Happy to help get this whole situation sorted out. We can loop in our local team to further investigate. To get that in motion, I need to gather some account specific details. Could you please send our team a direct message with your full
Damage to my house
I already called Mississippi power and they determined that the tree down the street that pulled on a line that was hooked to my house and pulled off siding was not their line. I am asking for someone to come to determine if it was your company and to file a claim and have it fixed.
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Hi user_acv4vt! Thanks for taking the time to share this feedback with us on our Xfinity Forum. I am sorry to hear your cancellation process did not go well, and we're sorry to hear we have lost you as a customer. We will be sure to get this feedback
AI agents on the phone now?
I post this only as a method of feedback. I'm fairly confident I spoke with a robot when I had to cancel service at one of my residences. If the agent wasn't a computer, then the translation service being used was awful. It was like nails on a chalkboard having to wait and listen and repeat. Please
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It's not only horrible--it's PREDICTABLY horrible. I can set my watch to it--EVERY MORNING, 8-9PST, it's down. It's intentional. They must be manipulating rates/accounts to capitalize on other customers. Mark my words: a class-action suit is on the h
user_6gpdhk
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Xfinity app is HORRIBLE
Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load a
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