Xfinity Community Forum

Captions in wrong place on screen

Xfinity Stream live TV channels on a Roku streaming stick put captions in the center and near the top of the screen. Worst possible screen location, obscuring people's faces. Text is all uppercase even though the accessibilty settings are not asking for all caps. Caption text moves to the bottom of

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Xfinity Stream Website

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Wrong HBO Max account got attached to my streaming through xfinity

When I activated HBO Max through my streaming bundle it accidentally went to a family members HBO Max account. I need to change it to be my own account but I cannot find any way to do that. HBO Max won’t let me unlink Xfinity and Xfinity won’t let me unlink HBO Max. How can I change the HBO Max acco

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Xfinity Stream Website

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Blinking green LED twice a second

I have a PC plugged into one of the four Ethernet ports. There is no internet connectivity on the PC. The LED is not the normal flickering but a solid on / off about twice a second. When I plug that cable into a switch ( that is in one of the other ports of the four), the PC connects normally. When

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Your Home Network

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Unpause

I need to unpause my device

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Xfinity App

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XB10 on 2 Gbps symmetrical: upload dropped from 2 Gbps to 13–670 Mbps and intermittent outages since Oct 9

Since Friday, Oct 9, 2026 (around 6:30 PM PT), my connection has intermittent outages and upload has collapsed. Download is still normal. My plan is 2 Gbps symmetrical, with an XB10 (CGM601TCOM, software 8.6p4s4) in bridge mode Upload history (daily automated test from my router at 3:34 AM): - Sep 2

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Your Home Network

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I need to report a damaged cable box outside my property.

I need to report a damaged cable box outside my property. The box cover is split will not close and is exposed to the weather.

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Getting Started

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Help

Who do I contact? Or how do I get in contact with someone who can help me with a neighbor putting a line tap on my cable at the port

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Customer Service

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Hello, @user_fhc92r! We appreciate you reaching out to us for assistance! Discovering the phone you planned to use is locked would definitely be frustrating. Just to confirm, are you using a physical SIM card or an eSIM? We have a dedicated ar

XfinityAldrik

commented

8 hours ago

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Hi

The device I was gonna put my SIM into is locked so I want to put it in a different phone

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Yes, I have reset the equipment has been less maybe 5 times per day not as annoying at this time

cassie2cat

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8 hours ago

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Freezing frequently

I'm just wanting to complain there's been multiple freezing with TV which then unable to enjoy TV.

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Charged for Netflix premium plan twice after accidental sign-up — refund refused

I'm writing to report a billing issue that I believe is being handled unfairly. My child accidentally tapped the Netflix button (I had earlier subscription paid by me directly), which triggered a premium plan subscription. There was no confirmation step — no prompt to confirm the plan, no "are you s

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Xfinity Compliments

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Order not shipping

Got order numbers 2x for replacement remote. Supposed to ship overnight- still not here

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Non-X1 Service

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Support.

Data leake. Direct message needed

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Your Home Network

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Support

Need corporate escalation regarding ongoing physical line tampering and equipment theft at the pole. Standard trucks are being evaded. Requesting an official employee to open a secure direct message thread.

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Your Home Network

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@XfinityAldrik I just did this. Thanks.

user_7a84c6

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9 hours ago

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Xfinity wifi extender return

I recently ordered 2 wifi extenders for $199 and have been attempting to return them within 30 days for a full refund. I filled out the online return form and haven't received an email like they said I would. I have about 20 days left to return for a refund. I went to submit another form and the onl

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Hi user_5392c7, thanks for joining us here on the forums! I'm sorry that you have to jump through hoops just to watch Xfinity Stream through your Apple TV. Can you provide the model and generation of the Apple TV to help us narrow down any potential

XfinitySean

commented

9 hours ago

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Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]

I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"] To

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Line tap.

Need corporate escalation regarding ongoing physical line tampering and equipment theft at the pole. Standard trucks are being evaded. Requesting an official employee to open a secure direct message thread.

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Your Home Network

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Good evening @user_7a84c6! We appreciate you for already submitting the return request. I know I personally would be concerned after not receiving the promised email, especially when there’s a return window. Since you have already attempted to

XfinityAldrik

commented

9 hours ago

to the conversation:

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Xfinity wifi extender return

I recently ordered 2 wifi extenders for $199 and have been attempting to return them within 30 days for a full refund. I filled out the online return form and haven't received an email like they said I would. I have about 20 days left to return for a refund. I went to submit another form and the onl

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user_a7cc91 Gotcha, we would like to look at your account. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfi

XfinityVictor

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9 hours ago

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Peacock account access

Is it possible to reset my account's Peacock. The old one can be deleted, as I'm taking over for my mother who pass away 3 years ago. I no longer have her Email, so I can't access any reset information. Every time I try to connect, I get "Your Xfinity account is already linked to another Peacock acc

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Awful

10 hrs on the phone. Phones not working. Unbelievable. I’ve never experienced anything like it. It’s terrible.

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Plan

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Xfinity wifi extender return

I recently ordered 2 wifi extenders for $199 and have been attempting to return them within 30 days for a full refund. I filled out the online return form and haven't received an email like they said I would. I have about 20 days left to return for a refund. I went to submit another form and the onl

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Customer Service

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