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Hello @daryan1991 Thanks for reaching out. We appreciate you breaking down what you have tried so far and the results of the testing you've done. We will want to check a few things on our end to help with this. Please send us a direct message with yo
Latency issues
Good afternoon, I am having issues and I think it is with Comcasts Access Network nodes and significant congestion. I have quite unstable ping. I need low latency and somewhat stable ping, but during the hops within Comcasts access network, I am seeing unstable spikes in latency. I tried to contact
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Thanks so much for your time today. It was a pleasure working with you. We were able to get your Netflix subscription canceled, and you are good to go. Take care!
Remove Netflix from account
AI assistant is less than helpful in removing Netflix from my account before next billing cycle, please advise.... Thank you
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I will add that we have not accepted any credit at this time and are worried the old phone will be sent back on Monday, September 14th when the deadline is the will be charged full price for the new phone.
URGENT: Missing $1,100 New Customer Trade-In Promo – Only Given Base Value ($678) - Deadline, September 14th
Hello Xfinity Support Team, I am writing to request an urgent escalation regarding a missing promotional trade-in credit on my new Xfinity Mobile account from August 2026. My husband and I joined as new customers under the $1,100 trade-in promotion. My husband’s line received the promotion correctly
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Service outage for 16 days. Offered a 27 dollar bill credit
I have been on the phone with customer service for the last two days trying to get this issue resolved with no avail. My service had been out for a total of 16 days due to issues on Comcasts end they admitted during a call. It has seemingly been resolved with restored albeit spotty service at the se
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Customer Service
Customer service support
I would just like it to be known that not one single time have I ever called Xfinity customer service and they have solved a problem. I've never been able to do something as simple as can be a transfer pin for a phone number that I've had for years over 12 years. I've had the same phone number with
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Customer Service
@user_se05pm When you go to your stored recordings, does it show you have any recordings in your cloud DVR
Forum
We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not
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user_f0bxt3 Just to confirm, when you open the SMTP settings on one of the affected devices, does the server actually say smtp.comcast.nrt or smtp.comcast.net?
outgoing mail servers not working
I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro
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Does not record on demand either.
Forum
We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not
Question
URGENT: Missing $1,100 New Customer Trade-In Promo – Only Given Base Value ($678) - Deadline, September 14th
Hello Xfinity Support Team, I am writing to request an urgent escalation regarding a missing promotional trade-in credit on my new Xfinity Mobile account from August 2026. My husband and I joined as new customers under the $1,100 trade-in promotion. My husband’s line received the promotion correctly
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Devices
Remote button 'C' not working
When I press the 'C' button on my remote, sports guide does not pop up.
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Channels and Programming
no dial tone on home phone
Have not had dial tone on home phone since the new service was activated.
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Home Phone Service & Equipment
Billing
I can't pull up my bill for my new address it keeps sending me to the old address that is disconnected telling me zero balance. Old address: [Edited: "Personal Information"] New address: [Edited: "Personal Information"]
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Billing
Interesting. I did the read that I can come back home to Comcast.net migration to Yahoo a couple of months back. What a massive mistake. Since Tuesday 9-8-26. I have been unable to access my email. I spoke with Yahoo representative on 9-9-26. He stat
Is the upgrade to Yahoo required? If I decline the upgrade will comcast Xfinity still support my comcast email?
I've tried on different days to find the answer from the AI Assistants/chatbots but they don't know the answer so I go round and round with them. I would love a real person to ask this to but I am hoping you can provide the answer. I would prefer remaining with comcast/xfinity. But want to be assure
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user_j60aso, this is not the experience we want for our customers. I would be happy to help. Could I get you to try using Paramount+ from a smartTV or maybe a laptop to see if you have the same issues bypassing the cable box?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hi there, @kelseyb1. Thanks for reaching out to us here on the Community Forum and sorry to hear you'll be leaving us. We can help cancel your service. Please send a direct message to us including your full name and complete street address. &nb
Cancel Service Helo
Hi, I would like to cancel my Xfinity internet service. I am not looking to change or modify my plan, and I do not want to discuss alternative offers. Could an Xfinity Support representative please assist me with canceling my service and invite me to Direct Message so I can provide my account inform
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Customer Support
I am trying to speak to an agent . My bill is not right. Need to speak to a live agent . My number is , [Edited: "Personal Information"] [Edited: All Caps]
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Billing
Internet latency issues
I have been having this issue with latency with my internet service. I have had several techs come to my house to fix this. Finally in July after multiple visits and charges to my account for home visits a supervisor monitored my service and fixed the issue which was outside of my house from the nod
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Customer Service
Yes. Im done. Please. Please do not cancel until i reach out. You should listen to the call. For training purposes. You have to be better.
user_2ndla8
commented
39 minutes ago
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agent told me i was charged for agent assistance
when i disagreed and asked for manager. she transferred me back in q. waited 54 minutes. explained everything again. that person put me on hold. transferred me back in w. then line hung up. service is just awful
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