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Awesome, if we do not hear from you in a few days we will definitely reach out to check on things.
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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Existing Customer Looking for Better Internet Pricing
Subject: Existing Customer Looking for Better Internet Pricing I'm a longtime Xfinity customer with both internet and mobile service. Currently, I'm paying $100 per month for 1.2 Gig internet, including unlimited data and the Xfinity WiFi Gateway. I also have two Xfinity Mobile lines costing another
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Your Home Network
Thank you for your response. I understand that you will not be able to support my router, but I can support it myself.The only thing I need from Xfinity support is to provision my EPON so that it works with my router.Please let me know how I can prov
Request for EPON COAM Provisioning - Nokia NKFN11AEL to Third-Party Router
Hello, I need help with provisionong Nokia NKFN11AEL to connect my personal router directloy to the ONU. Could you please help me with this? Thanks you.
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'Looks like something went wrong' while trying to order equipment upgrade
I've been trying for a couple of weeks to upgrade my gateway, but I keep getting the message: "Looks like something went wrong". I've tried from my iPhone, using different browsers and multiple computers, but I get the same result. Can someone please help me complete my order?
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Customer Service
@XfinityThomasA the site isnt in the system i was told a ticket was opened and heard nothing after that.
New property line run
I am in the process of owning a property where the adjoining homes have service setup but for some reason I have yet to get a contact back about mine needing hooked up. The pole is there and ready I just need a line ran! Why is this such a difficult thing to do? Can I possibly get some help with get
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They were supposed to have a service ticket opened already and a site survey done i have yet to hear anything.
New property line run
I am in the process of owning a property where the adjoining homes have service setup but for some reason I have yet to get a contact back about mine needing hooked up. The pole is there and ready I just need a line ran! Why is this such a difficult thing to do? Can I possibly get some help with get
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Hey there, @Jiahao, thanks for reaching out through Xfinity Forums regarding your billing concerns. I would be happy to take a look at your billing details. Can you please send us a direct message with your full name and your full address? How to S
Charged $5.99 Agent Assisted Payment Fee Without Prior Notice
I was charged a $5.99 “Agent Assisted Payment” fee on September 30. I was not informed that there would be an additional fee when the agent helped me set up my service and payment. I would like to request that this $5.99 charge be waived or credited back to my account. Please let me know if you need
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user_ppqxae - Congratulations on your new property! When you enter the address online, is it recognized as serviceable and does it allow you to place an order? If not, a serviceability ticket would be needed, even if the neighboring home already has
New property line run
I am in the process of owning a property where the adjoining homes have service setup but for some reason I have yet to get a contact back about mine needing hooked up. The pole is there and ready I just need a line ran! Why is this such a difficult thing to do? Can I possibly get some help with get
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user_7ad77c I appreciate you taking the time in troubleshooting your issue on your end as this helps out a lot. Have you noticed any issues specifically with the cable box since you hooked it up by any chance? I just want to make sure to rule i
Sporadic internet drops.
My Arris S33 is experiencing repeated DOCSIS connectivity failures since I received my new cable box. The modem logs show multiple T3 and T4 timeouts, UCD invalid/channel unusable errors, Dynamic Range Window violations, and repeated upstream channel reconfiguration. I have removed all splitters in
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Charged $5.99 Agent Assisted Payment Fee Without Prior Notice
I was charged a $5.99 “Agent Assisted Payment” fee on September 30. I was not informed that there would be an additional fee when the agent helped me set up my service and payment. I would like to request that this $5.99 charge be waived or credited back to my account. Please let me know if you need
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Billing
Hey there, @user_ahm45e, thanks for reaching out through Xfinity Forums regarding the damaged box. We would be happy to get someone out to your location to repair the box. Can you please send us a direct message with your full name and your full addr
broken metal box
the metal cable box on the property line is badly damaged/broken and is a hazard that could cause bodily damage . It is hanging apart part of it is on ground rusty metal and open to the elements. it needs to be replaced ASAP before someone gets hurt!
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XB10 Availability
I've been met with terrible customer support via trying to upgrade to the XB10 - My plan is eligible for the modem, yes. Any hints, tips, tricks on how to secure one of these?
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Your Home Network
To be clear on this, I have spoken to 5 different agents, I have been given the work order number: Wo hs5106705 that is probably fake due to the last person I spoke with not knowing what they were doing to begin with.
New property line run
I am in the process of owning a property where the adjoining homes have service setup but for some reason I have yet to get a contact back about mine needing hooked up. The pole is there and ready I just need a line ran! Why is this such a difficult thing to do? Can I possibly get some help with get
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@XfinityFrank Don’t lie. The last update was a full day ago, not hours. It provided nothing useful. All it said was that the ticket remains open. I’ve been reporting this issue for 7 months now. You should have fixed it in May or
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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We'd be happy to assist as much as possible in answering your return process questions. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinit
I am having issues with my Xfinity Modem
Hello, I am having issues returning my modem, and I am being charged for it. How do I get this sorted, please?
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broken metal box
the metal cable box on the property line is badly damaged/broken and is a hazard that could cause bodily damage . It is hanging apart part of it is on ground rusty metal and open to the elements. it needs to be replaced ASAP before someone gets hurt!
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Customer Service
New property line run
I am in the process of owning a property where the adjoining homes have service setup but for some reason I have yet to get a contact back about mine needing hooked up. The pole is there and ready I just need a line ran! Why is this such a difficult thing to do? Can I possibly get some help with get
Question
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Customer Service
Thank you for reaching out here about those account issues. I am sorry to hear about that experience, and we can look further into those issues from here. Are you listed as a Manager on your sons account? If you are not we will only be able to discus
Merged account without concent
On 8/24/26, my son and I visited an Xfinity store. In front of the sales representative, my son explicitly requested his account be canceled. The representative stated she would take care of it. Instead, she left the account active, resulting in 3 months of unauthorized, past-due billing on a servic
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Thanks for posting on our community forums, user_obvj49. We can help with your rate concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click
Request a review of my home
Hello, I would like to request a review of my home internet bill. I started paying $40 per month, then it increased to $60, and now it is $105. I only have internet service, and these increases are too much for my budget. I would like to remain a customer, but I need a more affordable plan, preferab
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Update: 10/8/26 A crew showed up Wednesday (10/7/26) afternoon and ran a new line to my house. So far, everything still looks good for both upstream and downstream levels. I will continue to monitor them. Hopefully that line replacement solves the i
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XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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