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Upstream Channel Bonding Value Channel ID 1 2 3 4 5 6 Lock Status

MikeinCali

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2 hours ago

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Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

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I just sent a dm as you suggested. Thank you for your help.

MikeinCali

 replied 

2 hours ago

 to the conversation: 

0

M
Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

2 hours ago

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Gigabit Pro Install

Please let me know who to contact to get Gigabit Pro installed at my home. Thanks

Question

Where do I go to to shut off certain app notifications?

I got a bill due reminder notification, through this app. Not through email or text. That rubbed me the wrong way, and then to rub the salt in, when I went to open the app I got hit with "Looks like you need to update this app"....Mind you the bill due reminder notification push worked just fine on

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Xfinity App

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I have the same issue on my iPad Pro. I am able to log into the xfinity website (after needing to change my password). I am able to receive email on my iPhone with mail app, but not on my ipad. I have uninstalled and reinstalled the email account, re

user_330yxw

 replied 

3 hours ago

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0

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

Question

We can certainly run some tests. It is a little odd that the it is happening to both boxes at the same time, even if they are older. Send us a direct message with your full name and the service address, and we can check a few possible causes for the

XfinityMatthew

 replied 

3 hours ago

 to the conversation: 

0

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

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About 10 years I don’t know if it’s a bad line or boxes no error message it just cuts off and back on constantly

user_d1lp3i

 replied 

3 hours ago

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0

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

Question

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Very poor internet performance for the entire year

At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last

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Your Home Network

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Hello @user_d1lp3i Sorry to hear about the issues with the cable boxes. Are you receiving any error messages before they shut off? How long have you had these boxes for?

XfinityMatthew

 commented 

3 hours ago

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0

3

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

Question

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

Question

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Customer Service

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Gigabit Pro Install

Please let me know who to contact to get Gigabit Pro installed at my home. Thanks

Question

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Customer Service

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@user_a74344 What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1  Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise R

EG

 commented 

3 hours ago

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

I will go ahead and begin troubleshooting this issue for you. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "

XfinityDuron

 replied 

3 hours ago

 to the conversation: 

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

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Could be is a understatement IAM Way past that. And Yes have done that a few times

user_a74344

 replied 

3 hours ago

 to the conversation: 

0

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

 commented 

3 hours ago

 to the conversation: 

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Wifi equipment fried by lightning

At around 4am a sever thunderstorm passed across our neighborhood. A lightning strike occured near the post where all the lines are. My light service was briefly interrupted with a surge but returned after a minute or so. All my outlets seem to be in working condition but now my Gateway/Modem doesnt

Question

Hello @user_a74344, I understand how this could become frustrating. Have you tried doing a reset of your modem?

XfinityDuron

 commented 

4 hours ago

 to the conversation: 

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

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Your Home Network

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Credit limit mobile

I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise

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Plan

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Great, IO am very glad to hear you were able to get that handled. I do hope you have a great rest of your day.

XfinityJohnG

 replied 

4 hours ago

 to the conversation: 

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Xfinity Support / Cancel Service

Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.

Question

Hello @L1ngus, thank you for taking the time to leave a post.  I completely understand how frustrating it must be when you’re trying to scroll ahead, and the guide keeps reverting to the current time and channel. That’s definitely no

XfinityMarshante

 commented 

4 hours ago

 to the conversation: 

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X1 PROGRAMMING GUIDE HAS A MIND OF ITS OWN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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