Xfinity Community Forum

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I did toggle off and on the 3rd-party option, and it seemed to make no difference to the behavior of my email. I did not do the setup instructions from scratch, because my account is already set up. In the meantime, my email appears to have begun wor

user_z34mz9

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1 hour ago

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email won't send

An issue I had a few days ago, and which had then appeared to be resolved, has returned: I am unable to send or respond to emails from the email apps on my Mac laptop or my Android phone. I can, however, send email and respond to email on the web. Incoming email does not seem to be affected. Ideas?

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DOor Sensor

Replaced battery and still not working. It is was installed in 2019. Will I need to get all new sensors or can I replace that one? And can I get one in the Xfinity store?

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Devices and Equipment

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user_mhi7xm Hi there! We are hjappy to look into these charges with you to clear your concerns. Please send us a DM with your name and address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Dire

XfinityJorge

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2 hours ago

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Billed 3 times after i cancelled

Why am I being billed for a service I asked to be cancelled in August? The Xfinity mobile billed $7.85, $43.40,& $12.20 needs to be refunded immediately. I’m filing fraud with my bank, as I have told you of these fraudulent charges and you have done nothing to get my money back to me.

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@Juliawhite0905 Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what's going on in the area. To be able to discuss account specifics, please send a direct message by clicking the chat icon in

XfinityRaul

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2 hours ago

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My house is the only one on outage map for two days

My house has had an outage since 3:30pm yesterday and xfinity keeps changing the service resumption time. It is the ONLY house on the outage map so I don’t believe they are really working in it. How can I talk to someone and get this fixed?

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Billed 3 times after i cancelled

Why am I being billed for a service I asked to be cancelled in August? The Xfinity mobile billed $7.85, $43.40,& $12.20 needs to be refunded immediately. I’m filing fraud with my bank, as I have told you of these fraudulent charges and you have done nothing to get my money back to me.

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Billing

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Losst aervice request

I've been trying to get Comcast to remove lose trip and fall hazard for two months. Even got a few responses saying they're working on it. Today's report is Your Ticket Request #ECM0026623725. The cables are an eyesore and a trip and fall hazard on my patio and they are still there.

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Your Home Network

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Thank you for reaching out with this request, @user_f3byrb. Sorry to hear about the trouble you've run into with an active mobile account! Our team should be able to get this submitted on your behalf, and I appreciate you creating a public post to ge

XfinitySara

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2 hours ago

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Service Cancellation

I called to cancel my services back in July as I was moving out of the country indefinitely. I have checked now and to my surprise only the Internet service was cancelled and I was still getting charges for the mobile plan. When I called I was very clear about the fact that I would not be in the US

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Clearly a 4K set. What X1 box do you have and how is it telling you your TV doesn't support 4K?

BIslander

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2 hours ago

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Samsung 85 inch TV

I recently purchased the TV which I was led to believe is 4K, but several broadcasts from Xfinity tell me that my TV does not support it. Any ideas?

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the email icon on the Mobile App is gone

what happened to the email icon on the App? I do not want to log in to the internet every time I want to look at my xfinity email. I also am not interested in "Yahoo" email - my past experience with Yahoo hacking is not something I want to relive. Please put the email icon back and stop asking if I

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Xfinity App

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My house is the only one on outage map for two days My house has had an outage since 9:00 am yesterday and xfinity keeps changing the service resumption time. It is the ONLY house on the outage map so I don’t believe they are really working in i

Juliawhite0905

commented

2 hours ago

to the conversation:

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My house is the only one on outage map for two days

My house has had an outage since 3:30pm yesterday and xfinity keeps changing the service resumption time. It is the ONLY house on the outage map so I don’t believe they are really working in it. How can I talk to someone and get this fixed?

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To be clear, because I am no longer in the country, I am unable to call customer support.

user_f3byrb

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2 hours ago

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Service Cancellation

I called to cancel my services back in July as I was moving out of the country indefinitely. I have checked now and to my surprise only the Internet service was cancelled and I was still getting charges for the mobile plan. When I called I was very clear about the fact that I would not be in the US

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user_axzd6s Appreciate the post! We would love to help coordinate a resolution for this situation. I will just need to grab some basic information to get that in motion. Could you please send our team a direct message with your full name and full add

XfinityTommy

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2 hours ago

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Xfinity Mobile balance in collections, request for billing review

I have an Xfinity Mobile balance from a line ordered in 2023 that is now with a collection agency. Before I ordered, I was told by phone that the phone and service were free with my internet plan as long as I kept my Xfinity service, and I have kept it. I would like a review of the billing and for t

Question

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Service Cancellation

I called to cancel my services back in July as I was moving out of the country indefinitely. I have checked now and to my surprise only the Internet service was cancelled and I was still getting charges for the mobile plan. When I called I was very clear about the fact that I would not be in the US

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Billing

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Xfinity Mobile balance in collections, request for billing review

I have an Xfinity Mobile balance from a line ordered in 2023 that is now with a collection agency. Before I ordered, I was told by phone that the phone and service were free with my internet plan as long as I kept my Xfinity service, and I have kept it. I would like a review of the billing and for t

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Billing

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I discovered the same issue when the xfinity app made me sign in AGAIN on my smart tv last night. When it activated, the home page had changed completely and there was NO “Favorites” category showing. To find my channels I must now scroll thro

user_usr176

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2 hours ago

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favorites disappeared from cable box but are still available in the app

The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.

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Good morning @user_7h79j8 We’d be happy to take a closer look at your Xfinity residential account to make sure billing stopped in mid-September. We can also help with your Xfinity Mobile concerns by opening a ticket with our Xfinity Mobile Tea

XfinityJoe

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2 hours ago

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Disputing charges for service not provided prior and post account closure

am writing to formally dispute unauthorized charges on my account. I officially closed my Xfinity account between September 14 and September 18. Despite the account being closed and services no longer being rendered, Xfinity has continued to automatically charge my card. Additionally, unauthorized c

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user_f10b52 FDX is pretty easy to when you are walking through the online service setup. I would be more than happy to check on your specific options for the location though. Fiber services through our FDX plans are a bit different in that in eligibl

XfinityTommy

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3 hours ago

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Comcast XD4 Standalone Modem

How can I upgrade to an XD4 modem? I don't WiFi, just a modem with 10Gbe interface. Thanks

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Disputing charges for service not provided prior and post account closure

am writing to formally dispute unauthorized charges on my account. I officially closed my Xfinity account between September 14 and September 18. Despite the account being closed and services no longer being rendered, Xfinity has continued to automatically charge my card. Additionally, unauthorized c

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Billing

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@XfinityDilary I reviewed that list and couldn't find any Docsis 4.0 modems that were available today. How can I tell if I am in a FDX area?

user_f10b52

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3 hours ago

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Comcast XD4 Standalone Modem

How can I upgrade to an XD4 modem? I don't WiFi, just a modem with 10Gbe interface. Thanks

Question

Hello @user_jfyio1, thank you for taking the time to leave a post. Sorry you’re running into this, especially since the issue started after your account role was changed to Manager. I can understand how confusing and frustrating it would be to

XfinityMarshante

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3 hours ago

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Why does email say I’m signed in but am not a user?

My primary user called Xfinity to change my role to Manager. Now when I try to get email Xfinity states I’m signed in but am not an authorized user. How do I fix this?

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