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robertsm99. Thank you for taking the time to share this feedback. I can definitely see how closed captions covering part of one of the screens in Multiview would impact the viewing experience and make it difficult to fully enjoy all four programs at
multi view feedback
Need to provide feedback on the multiview and using closed captions. Currently when CC are enabled, you end up only being able to watch 3 of the 4 programs being shown because the CC blocks the image of at least one screen. I'd like to see the CC between the 4 boxes, in that area, along the top and
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tried to change internet service but it did not complete
My account says: "There’s a pending order on your account You can make changes to this order, but not all options are available to modify pending orders." The order was made on August 30th, and it's now September 23rd. Can you help me close?
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Your Home Network
I can’t access my account
Since I move to 97 Longview st West Orange NJ I have being having issues accessing my account. Is this issue is not resolved quickly I’ll be forced to move my services to another company
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Customer Service
Peacock Linked to Old Xfinity Account
I recently moved and linked my old and new Xfinity accounts. I am trying to activate my Peacock benefit on my new account number, but I keep getting the error that my Xfinity account is already linked. I need a Tier 2 agent to manually clear the stale Peacock partner entitlement token off my old acc
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Xfinity Stream Website
Remove home phone
I have xfinity voice i dont want it, it will not allow me to remove over the internet on my own. Please take this useless service off my plan. And stop charging me.
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Customer Service
I am sorry that you are feeling that way, @user_79ae69. Our team can further assist you here. We are able to further investigate this, ensure the work is completed, and stay in touch with you so you. You will not have to keep explaining the situation
Poor customer service
I called customer service as a follow up to the “senior tech” that was sent to reinstall my outside line after storm. He spent 4 minutes at my house, and when I asked where the line would be placed, he said “ you need to adjust your attitude” and walked off job. I have his visit and interaction with
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Your TV box, even with an active show on, will go into screensaver mode, and your VCR, recording what is on-screen, is the Xfinity screensaver?
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Just to make sure I understand, the UPS store nearest you will not take a Comcast/Xfinity dropoff without a label?
4kDvr availability
I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon
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@XfinityDilary Thanks for responding. I have already completed all of the troubleshooting steps listed. My Fire TV Stick 4K (1st Gen) is running the latest available software, Fire OS 6.7.1.1. Xfinity Stream is version 8.16.0.4121. I have signed ou
Location Issue with Xfinity Stream App
I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I
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HELP!!!!!!!!
I recently upgraded and ordered a new device through Xfinity Mobile. The device arrived today, and when I attempted to activate it, I contacted technical support for assistance. Unfortunately, during the activation process, the support technicians made changes to my account that resulted in multiple
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Devices
Cancel internet service without a phone call
Hi, I'd like to cancel my Xfinity Internet service. I'd prefer to handle this entirely over chat/direct message rather than by phone or in a store. Can someone from Xfinity Support reach out to me privately to process the cancellation? Thanks!
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Customer Service
Problem was not resolved. I waited another 70 minutes on the phone and was offered an appointment in 10 days. After 4 tries and no part on xfinity to see this as urgent, I cancelled my service. They are not a company that sees value in their customer
Poor customer service
I called customer service as a follow up to the “senior tech” that was sent to reinstall my outside line after storm. He spent 4 minutes at my house, and when I asked where the line would be placed, he said “ you need to adjust your attitude” and walked off job. I have his visit and interaction with
Question
Thanks for posting on our community forums, user_tweet. I can definitely understand how frustrating that would be, especially when you're trying to watch while away from home. Let's see if we can narrow down what's causing the issue. A few things I'd
Location Issue with Xfinity Stream App
I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I
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About my Internet
I want to know if I can pay 20 dollars to get the Internet back on until the 1st
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Your Home Network
I am submitting this formal complaint regarding a serious issue involving my recent phone upgrade and the inaccurate information provided by a Xfinity Mobile representative. I upgraded from an iPhone 17 Pro Max to a new iPhone 18 Pro Max under a trad
Direct message
I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?
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Sign in error “access not authorized”
I need this escalated. I have Xfinity Prepaid Internet and I cannot access the account. I get “Access not Authorized,” and account recovery says “This information doesn’t match our records.” This started before I changed my phone number. The Prepaid phone support line has not been able to resolve it
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Your Home Network
Hello rmike, thank you for reaching out here in our Xfinity Community forum. I understand how frustrating this has been for you, and I want to help take some of that away and work toward getting this resolved for you. Please send us a direct message
Terrible customer support
10 minutes of work to complete service order would have made me happy. I had a cable from the pedestal to my house cut over a month ago. Went thru regular request channels, chat, phone call to let them know that I needed the cable replaced. Representative could not understand the request so I had th
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My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental? In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stre
Accidental rental
My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental?
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Hello user_b6adn6, thank you for reaching out to us here in our Xfinity Community forum. We appreciate your time, and I am here to help. Have you tried pulling up your text and call history in the Xfinity app, logging into your account at xfinity.com
XfinityJeffB
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Call and text history emailed to me
I need my call history and text history emailed to mw
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