Xfinity Community Forum

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The Xfinity office representative confirmed that the line is active; however, when we connect our router, the online indicator remains off and there is no internet connection.

user_t66wny

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1 hour ago

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Drop Line Technician Inspection

How do I request for a drop Line Technician Inspection at our address? Customer service is very unhelpful and the AI assistant is unhelpful too

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@XfinityAdrienne in that "chat" now. Wish me luck. The response time in there has been...... intermittent. It seems each person (the one person?) in chat has to deal with a number of chats at once and gets back to yours when they get back to it. Thi

user_wfampd

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1 hour ago

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Mobile Activation Mess

I feel like there are about 3 people that work at this company, with the efforts they put into keeping a huge wall of separation between customers and support. I just tried to activate my new mobile line. No easy feat given the fact that the QR code that came with the phone actually directed me to a

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Accepted Solution

I am happy we were able to get the account cancelled with you today, @user_ahc9sc! Please don't hesitate to reach out to us if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day.

XfinityAdrienne

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2 hours ago

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Cancel Service

Hello! I need to cancel service. Can you help me? Thank you!

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I am having the same issue. The Xfinity app says to log in with default "admin" for administrator and to use the password found on the bottom of my Xfinity XB10 modem, but there is no password on the bottom (or sides) of the modem. And "passwo

user_i27tnd

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2 hours ago

to the conversation:

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button reset not clearing admin tool username and password

I changed the username and password for the admin tool to access the modem via 10.0.0.1 and have long forgotten it. The only information in the Xfinity forums and troubleshooting advise to hold the WPS button down until the light on the front flashes. (the amount of time for holding the button varie

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They broke my trade in phone so they didn’t have to give me the credit

I’ve had nothing but problems since I switched to Xfinity mobile. The chatty on top is when I sent my old phone as a trade in & received it back in the mail FOUR WEEKS KATER ABSOLUTELY SMASHED. I packaged it PROPERLY. I was supposed to get a $500 credit!!!!! Never got an email saying the condition o

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Devices

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user_tgkabn I am sorry, I meant to say would you like to try the XB8?

XfinityVictor

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2 hours ago

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XER10 is problematic for home network use...

I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions. Spoke to 3 people and got the same "follow this link to put in bridge mode". Problem is, from what I've

Question

u/user_il6gj7 Correct, a post is needed on the forum to engage. The design of the forum is not for direct messages or Ai. It is to post questions in a public forum, and have the community or employees add solutions to the post. That helps the origina

XfinityBenny

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2 hours ago

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How can I get to a live agent in the chat?

I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers. I just need to know what to say to the AI bot to get me to a live agent. The website keep

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Thanks for allowing us to help with your cancellation concerns, user_8eklk4. The cancellation is now fully processed. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.

XfinityDilary

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2 hours ago

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Never got a confirmation email after service cancellation.

I called customer support and got my service canceled, but the person said that I should get an email confirming the cancellation and I haven’t received it yet.

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Hello, @user_t66wny! How is your day going? We want things to be easy and apologize you were not able to get assistance with this. We will get it taken care of. Do you have a concern like a low hanging line or are you having trouble with your service

XfinityRay

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2 hours ago

to the conversation:

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Drop Line Technician Inspection

How do I request for a drop Line Technician Inspection at our address? Customer service is very unhelpful and the AI assistant is unhelpful too

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

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Drop Line Technician Inspection

How do I request for a drop Line Technician Inspection at our address? Customer service is very unhelpful and the AI assistant is unhelpful too

Question

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So there's no way to bypass the AI to get to an actual person anymore? Everytime I have a problem I have to come and create a thread and wait to be invited to message? That's inconvient. I just want to get to live support via live chat.

user_il6gj7

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2 hours ago

to the conversation:

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How can I get to a live agent in the chat?

I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers. I just need to know what to say to the AI bot to get me to a live agent. The website keep

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@user_wdznlo We would be happy to help you with troubleshooting the channel lineup and reporting this issue. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Cli

XfinityJeniece

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2 hours ago

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Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

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Message has been sent.

FTTBay

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2 hours ago

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Need help verifying account is closed

I opened a new account and service plan. I spent some time on Xfinity chat trying to close the old account and plan. I was told that it was being closed and that I would receive a confirmation call a few minutes later. I did receive a call, but the service rep asked me why I had called in. I explain

Question

Hey there, @user_7bpord, thanks for reaching out through Xfinity Forums regarding your Advanced Security. Here is a link to turn it off: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security. Let us know if that helps!

XfinityJeniece

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2 hours ago

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Turn off advanced Security

Turn off advanced Security and keep it turned off

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I had Xfinity installed today and this is the modem they brought me.

user_tgkabn

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2 hours ago

to the conversation:

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XER10 is problematic for home network use...

I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions. Spoke to 3 people and got the same "follow this link to put in bridge mode". Problem is, from what I've

Question

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Drop Line Technician Inspection

How do I request for a drop Line Technician Inspection at our address? Customer service is very unhelpful and the AI assistant is unhelpful too

Question

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Customer Service

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Hey there, @user_ahc9sc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We would certainly hate to see you leave from the Xfinity Family, but we can help with making the changes with you. Can you please send us a

XfinityAdrienne

commented

2 hours ago

to the conversation:

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Cancel Service

Hello! I need to cancel service. Can you help me? Thank you!

Question

user_tgkabn I am sorry that the modem is not able to do bridge mode. Would you like to try using one of our modems?

XfinityVictor

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2 hours ago

to the conversation:

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XER10 is problematic for home network use...

I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions. Spoke to 3 people and got the same "follow this link to put in bridge mode". Problem is, from what I've

Question

FTTBay - Happy to read the issue is resolved and thank you, @EG for the assist.

XfinityThomasA

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2 hours ago

to the conversation:

Trouble resetting modem

I can’t get a connection on my Arris S33 modem after briefly disconnecting it yesterday. I have tried various troubleshooting steps. The light is solid red with an occasional green flash and the modem has been making a sound for 15 hours like it’s trying to connect. Can a moderator try something on

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Hey there, FTTBay. Congradulations on your move and for taking Xfinity with you into your new home! Our team can help. If you could please send a direct chat message with your full name and both the old and new complete service addresses to “Xf

XfinityThomasA

commented

2 hours ago

to the conversation:

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Need help verifying account is closed

I opened a new account and service plan. I spent some time on Xfinity chat trying to close the old account and plan. I was told that it was being closed and that I would receive a confirmation call a few minutes later. I did receive a call, but the service rep asked me why I had called in. I explain

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