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I just sent as a DM thanks. That was my original intention. It's just another unnecessary shady pattern from Comcast.
Approved $400 refund for unapplied Mobile Select promotion — CSA callback never received, requesting resolution
Posting here as a last step before filing an FCC informal complaint, since I've exhausted chat/phone support and a confirmed CSA team callback never happened. Summary I signed up for the "Mobile Select line free for 12 months with Xfinity Internet" promotion on June 1, 2025. The promotion was succes
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We can certainly look into this further for you, user_wqc0up. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.To send a Direct Message, ple
Poor customer service
Purchased a watch directly from the store and I was told that everything was set just had to link it to my phone. WRONG 2 days later and I still can’t use the watch. Chatted on line that didn’t get me anywhere so I mad am appointment to go in store thinking that would be better as they can just link
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Cannot Activate Peacock
I go to the "view subscriptions" under "TV and Streaming" on the main Xfinity login page. Peacock says "activation required". When I click through and go to activate it says "Your Xfinity account is already linked to another Peacock account". I try to click through the "here's how to find it" option
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Customer Service
message sent per instructions
Deals for existing customer
Looking to see if there is anything for existing customers for deals on internet only.
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@user_bsc22 How many emails are you trying to download to Thunderbird?
Want to download my xfinity email from their server to my pc using Thunderbird and it quits half way through
I want to download my email from xfinity server to my pc using Thunderbird and it quits half way through. It complains about a blacklisted Ip and when I call support they cant see it is blocked????
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I have been trying for 2 days It shouldn’t take me a whole weekend and a trip to xfinity store 30 minutes away plus another hour sitting at the store to link a watch. At this point I’m returning it and going with a different company. Of I wouldn’t go
Poor customer service
Purchased a watch directly from the store and I was told that everything was set just had to link it to my phone. WRONG 2 days later and I still can’t use the watch. Chatted on line that didn’t get me anywhere so I mad am appointment to go in store thinking that would be better as they can just link
Question
Have you tried to restart your home network as well, user_wqc0up?
Poor customer service
Purchased a watch directly from the store and I was told that everything was set just had to link it to my phone. WRONG 2 days later and I still can’t use the watch. Chatted on line that didn’t get me anywhere so I mad am appointment to go in store thinking that would be better as they can just link
Question
We're happy to look into Internet only offers with you today @honcho5859. To get started, please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Cli
Deals for existing customer
Looking to see if there is anything for existing customers for deals on internet only.
Question
Yes several times already
Poor customer service
Purchased a watch directly from the store and I was told that everything was set just had to link it to my phone. WRONG 2 days later and I still can’t use the watch. Chatted on line that didn’t get me anywhere so I mad am appointment to go in store thinking that would be better as they can just link
Question
Deals for existing customer
Looking to see if there is anything for existing customers for deals on internet only.
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Billing
You're welcome @user_rr57t5, do you have any additional questions we can help answer?
Payment question
I am unable to pay my bill online. I am receiving the 'make a payment in person' error. What are tjr steps to resolve this? This is becoming an issue.
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user_wqc0up Have you already tried to uninstall the watch app from the iPhone, then reinstall it and try pairing it with the new watch after signing in again? Let me know if you still receive the same error after trying these steps.
Poor customer service
Purchased a watch directly from the store and I was told that everything was set just had to link it to my phone. WRONG 2 days later and I still can’t use the watch. Chatted on line that didn’t get me anywhere so I mad am appointment to go in store thinking that would be better as they can just link
Question
Thanks for the information.
Payment question
I am unable to pay my bill online. I am receiving the 'make a payment in person' error. What are tjr steps to resolve this? This is becoming an issue.
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user_0b3jns, hello there and thanks for reaching out here. I apologize about your experience and understand that accessing those channels are a big need. I'd like to do some troubleshooting with you. I am happy to be of assistance. Can you please sen
I can’t activate my streaming channels in my new home
It’s saying that my xumo box is outdated and can support
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help with email on iphone
my subfolders aren't showing up on my iPhone. they were then my phone started to say email password was wrong so i deleted it on my iPhone and when i reinstalled it the subfolders are gone. they are there when i check on a computer.
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I’m unable to login to my son’s iCloud as it keeps saying verification failed even after I change the password, it will not accept the password
Poor customer service
Purchased a watch directly from the store and I was told that everything was set just had to link it to my phone. WRONG 2 days later and I still can’t use the watch. Chatted on line that didn’t get me anywhere so I mad am appointment to go in store thinking that would be better as they can just link
Question
user_rr57t5. Unfortunately, there isn’t a way to bypass or shorten the timeframe for this type of restriction. It typically remains on the account for at least six months, after which the system will automatically restore online payment access.
Payment question
I am unable to pay my bill online. I am receiving the 'make a payment in person' error. What are tjr steps to resolve this? This is becoming an issue.
Question
Me too, having the same issue where the ms goes to 170ms+ everytime around 5 PM to 8 AM. It fluctutates a lot, I have 1gig plan and use ethernet connection for gaming.
user_bzbkbi
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5 hours ago
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High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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