Xfinity Community Forum

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It's just pathetic that you're such cuckolds that you continue to pay such a company. It's the Spokane way just a bunch of bitches. They would be burning the Comcast building in Philly if they cut off the Eagles

user_xyvhir

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31 minutes ago

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Fox KAYU Spokane

It’s extremely frustrating to pay lots of $$$ for a cable service and not have access stations. We are avid, sports, and football fans, and for this contract to expire in the fall is extremely inconvenient. We are seriously considering ending our agreement with Xfinity if this is not resolved in a r

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Internet dropping mid-afternoon each day; Portal won't allow me to disable guest hot spot

Hi Xfinity support! 1. I have been experiencing my internet dropping off in the middle of the afternoon most days. I work from home, so this has become a real problem. What do you recommend to resolve this? 2. I have tried disabling the guest hot spot wifi within the customer portal, but it keeps s

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Customer Service

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It appears Comcast stop offering free access to Peacock Premium to Xfinity subscribers on June 26, 2023. Apparently, this offer may extend to Diamond Reward members as well.

user_4sbe4j

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33 minutes ago

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Activate Peacock Premium Rewards for Diamond member

I have tried multiple times to activate my free Peacock Premium Rewards for Xfinity Diamond members, but have had no success. I followed the instructions about going to Xfinity Assistant, but it never shows the "Peacock Banner" or anything that says "activate now", that the instructions say should a

Question

@user_89ae7aThank you so much for visiting our Xfinity Community Forums for additional assistance with audio on your recordings. I appreciate the details provided and troubleshooting performed. Do you have any speakers or third party (e.g. su

XfinityEva

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35 minutes ago

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sound dropping out

I have been experiencing sound dropping out for a few seconds, only when viewing recorded shows. It occurs on all recordings irrespective of channel or time of day. I have experimented with changing the HDMI cable and also switching it to each of the 3 HDMI ports on the smart TV and there is no diff

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Agree - this same thing happens using the Roku ultra streaming box with no soundbar.

user_7f70d3

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38 minutes ago

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Roku streaming audio issues

While using the Xfinity app on my Roku Streambar the audio regularly degrades in quality after watching for 20-30 minutes. There’s a click and then the audio starts to sound scratchy and like it’s in a tube underwater. I can fix it by exiting to the menu or guide and then reentering but it’s reall

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$200/line

time to file to federal consumer bureau regarding their breach of contract issued by their salespeople about receiving $200/line changeover. mine was in april 2023 and their prepaid VISA department refuses to pay because they said i “misunderstood” the sales rep whom which i took notes and recorded

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Xfinity Mobile

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@user_05305f Are the devices that are not connecting able to connect to any other WiFi outside of the XFINITY connection currently?

XfinityFrank

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39 minutes ago

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X app shows devices connected, but they really are not. Cannot get connected

Hi, I have a gateway and two X1 pods. Xfinity app shows strong connections between pods and gateway. App also shows multiple devices (iPad, iPhone, MacBook) are connected to one of the pods, but the devices are NOT connected to Wi-Fi (no Wi-Fi symbol on devices, no internet access). Whe

Question

Hey there, @user_d3qe0f! I am sorry to hear you are having troubles with purchasing content. Is there any error message or code that displays when you attempt to complete the purchase?

XfinityAdrienne

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41 minutes ago

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On demand purchase

I am attempting to make a purchase and My account is current. Yet, I am receiving a message stating my account needs help.

Question

If this is similar to other Samsung devices, try this. Pull down the notification bar then pull it down a second time. Tap the 3-dot menu at the top and select Edit Buttons. You should then be able to move the buttons around so that the data button i

requa

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43 minutes ago

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Mobile data

My mobile data keeps getting turned on, but I'm not turning it on. Why does this keep happening and how do I get it to stop?

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@user_wpuw8p Did you have a chance to check for outages ?

EG

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47 minutes ago

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Spotty service

My service is off and on all day and night , it keeps saying reconnecting or try using cellular data . I have only had service for a month and it’s absolutely horrible

Question

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same here…i have their rep who signed me up on the same day with the same deal…their prepaid card department rep said i “misunderstood” the rep, who which i recorded, took notes, and asked the question twice back. i have filed with local and federal

user_fee0a5

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49 minutes ago

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200$ fraud

I signed up 2/2023 it was advertised as 200$ each line I brought over, I got 1 gift card for 200$ months later I called and was told our mistake it’ll be sent end of July beginning of August well still nothing and now they are saying no it’s only 100$ but I brought 3 lines over SMH anyone want to jo

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We cannot speak to the decisions made by the community. You would have to contact your property management team to see what options are available.

XfinityAirelle

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56 minutes ago

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Service

We currently have Xfinity. Fiber Optic is courting our HOA community. We are being told that if the community votes yes (we are voting no along with others) that the entire community will be forced to use it and locked into this service for 10 years with annual increases. No opt out option. We want

Question

So, nothing can be done and Xfinity wouldn't offer some type of deal to the community to keep 1k customers?

Pawz

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59 minutes ago

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Service

We currently have Xfinity. Fiber Optic is courting our HOA community. We are being told that if the community votes yes (we are voting no along with others) that the entire community will be forced to use it and locked into this service for 10 years with annual increases. No opt out option. We want

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On demand purchase

I am attempting to make a purchase and My account is current. Yet, I am receiving a message stating my account needs help.

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Customer Service

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@user_5fo5td Thank you for taking the time to reach out to us here on our Xfinity Forums. When you work with us on this platform we do try to keep our communication here and can take care of your concerns via a DM. I can also look into the concern wi

XfinityBillie

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1 hour ago

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Bill questions

Our bill went up significantly in the last six months and again now recently to cross $100. Additionally, we also had two lines activated with xfinity mobile for half a year and we’re supposed to receive a $30 discount on our wifi bill which never got applied. Requesting a customer service call to

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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Bill questions

Our bill went up significantly in the last six months and again now recently to cross $100. Additionally, we also had two lines activated with xfinity mobile for half a year and we’re supposed to receive a $30 discount on our wifi bill which never got applied. Requesting a customer service call to

Question

Greetings, @user_a79d1f and @user_3512a9 I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recording issue. You have definitely come to the right pla

XfinityJamesC

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1 hour ago

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Recording limit

Customer tried to record the Ryder Cup. It was 12 hours long. She only has 8 hours and it stopped recording. Is there a limit on how long of a show can be recorded and is there a feature that she can use to record for longer periods of time?

Question

Hello @user_06vaby, and thanks for reaching out for help closing your account as you can't transfer. I would be happy to help you get the request put in. Can you send us a direct message with your full name, name of account holder (if different

XfinityEricB

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1 hour ago

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Billing

I am moving and need to cancel my service I can do a transfer of service as I am moving to home we’re they have active xfinity service

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Bill questions

Our bill went up significantly in the last six months and again now recently to cross $100. Additionally, we also had two lines activated with xfinity mobile for half a year and we’re supposed to receive a $30 discount on our wifi bill which never got applied. Requesting a customer service call to

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Billing

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@user_8d6ff8, Thank you for reaching out to Xfinity Support. Let us know if you are still having issues. We would like to help. Let us know what you have tried so we can troubleshoot with you.

XfinityAngie

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1 hour ago

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Xfinity Stream will not cast

I have found numerous posts regarding this issue, but no conclusive fixes. I have had the Xfinity app on my Android phone for sometime with no issues. Once fine day, it simply stopped casting, it says its casting and the Chromecast shows a still screen with the tree dots but never fully connects. SO

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