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The Xfinity Stream app was updated on some mobile devices @user_d2ck61, and the favorites option is not available on the updated version.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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Hello @user_g4yvd3, thank you for taking the time to leave a post. Sorry this update missed the mark and left you feeling unheard. An app you rely on to unwind should bring you comfort, not frustration. Thank you for your feedback. We genuinely value
Changes in the Streamin app
Competition starting to look more attractive than you guys after this so-called “update”. LISTEN TO YOUR CUSTOMERS!!!!
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Thank you for letting us know that this is a feature you appreciated, @user_0a4087. We have a team that is looking into the features that many of us miss most.
New streaming app
I can’t find where the tv shows episodes are listed. I sometimes miss seeing one so I look there
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Hey @user_25c45p Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. With the new Xfinity Stream TV experience, the option to filter t
Xfinity Stream Update on iPhone
Unable to view scheduled recordings and cannot browse by networks any longer. Unhappy with new update. Is there any way to revert back to previous version until the changes everyone is frustrated about corrected and re-released?
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Good morning @user_dd1db2. Are you currently experiencing issues with the Xfinity Stream app?
New Xfinity app freezes
New Xfinity app update, programs freeze in the middle of a program and have to restart constantly!
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user_vyzgae Thank you for your reply. Our Engineering Team is aware of this issue, and it is being worked on.
on my ipad, i can't access "scheduled programs" in the xfinity stream app.
Have refreshed my tv box, modem, restarted my laptop and my ipad, and have tried countless fixes suggested by Gemini. I see my scheduled programs on my HP laptop, but they do not show on my iPad in the xfinity stream app. Only "recorded" shows are listed. In my "Library", tapping on Recordings does
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westsideschl1 We appreciate you letting us know that this is happening. We will make sure our Engineering Team is aware of the issue. In the meantime, we suggest trying to watch these programs using On Demand if available.
NBC AGT & The Voice Sound randomly disappears in recordings.
Recordings on NBC every week of The Voice & AGT the sound disappears for seconds every few minutes. No other NBC programs or any other programs on any other channel do this.
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On the eve of 11/12/2026. 15 minutes before I called to cancel.
Request to Escalate to Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
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No offense Roger, but I think we are all beyond frustrated. We don't want details, we want the old app back! It worked perfectly fine, so why change it? If this doesn't happen very soon, I believe Xfinity will be losing many, many loyal customers, in
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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yes. still no "scheduled" recordings appear on my iPad.
on my ipad, i can't access "scheduled programs" in the xfinity stream app.
Have refreshed my tv box, modem, restarted my laptop and my ipad, and have tried countless fixes suggested by Gemini. I see my scheduled programs on my HP laptop, but they do not show on my iPad in the xfinity stream app. Only "recorded" shows are listed. In my "Library", tapping on Recordings does
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I hate the 10 second fast forward on my phone & IPad. What happened to the yellow fast forward. It may be on the tv but I’m out of town. worse “upgrade” ever.
New streaming app
I can’t find where the tv shows episodes are listed. I sometimes miss seeing one so I look there
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New App
New app is TERRIBLE, especially for those who record programs. There is no way to see scheduled recordings, dates recorded, or storage limits. The recently watched feature is gone. The fast forward is shorter and frustrating to use. Even the guide is difficult to use. BRING BACK THE OLD APP WITH ALL
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Xfinity Stream Website
Formal Complaint: Misrepresented iPhone Promotions, Conflicting Sales Information
I am requesting an executive-level investigation into my experience upgrading to an iPhone 18 Pro Max through Xfinity Mobile. What should have been a straightforward transaction became an unnecessarily frustrating and time-consuming experience involving multiple promotional discrepancies, conflictin
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Customer Service
Updated Streaming app
Wow this is the worst. I can’t even use it. I do t wanna have to pay for my streaming apps to watch show that I record.
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Xfinity Stream App
I agree. Where are my schedules recordings and the smart resume? It freezes where trying to forward. 10 seconds takes 30+ clicks to get past commercials. It also will say sign in failure. Stop changing things that were just fine. I do not have all th
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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This update made no sense at all. They need to go back to the old ones. I couldn’t find Nashville 911 because they listed the name of the episode instead of Nashville 911. How in the heck was I supposed to know what that was?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Your new mobile
When I cast to my TV when I change shows, it doesn’t go to the TV it just plays on my phone. The last app gave me options to delete a whole series. This one doesn’t.. Also, when I’m watching and I leave the screen, I can’t get back to it to find which show I’m watching. It doesn’t even have a counte
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Xfinity Stream Website
The bot response still says that favorites are available on mobile devices which is an absolute lie.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
Question
CindiB Hello! Thank you for your feedback. We are aware of this issue, and our team is working on it.
XfinityBenjaminM
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Updated app
The new version of this app doesn’t allow me to look at the description of the show or movie in the guide, it doesn’t allow me to minimize the video to use something else on my phone. If I hit back the video stops playing. Not having those functions makes this app fall of a cliff compared to the old
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