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Terrible Trade in and Transfer Experience - Please Respond Immediately
I would really like for someone from corporate to reach out to me to resolve this issue we are having with the Castle Rock, Colorado location. I have just had the worst Xfinity experience I’ve ever had. We have had to go to xfinity 3 times in the past week, and have spent over 6 hours at the store,
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Customer Service
Hey @user_m5977 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. Please take a look at How to sign in to your Xfinity Email account for steps to
Signing Into Xfinity Email [Edited]
How can I sign in to my Xfinity email on my iPad? [Title Edited: "Personal Information"]
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I need to to open a network engineering ticket
I am a subscriber and a member of Xfinity Mobile cell phone service. In the past two months in my area, [Edited: "Personal Information"], our cell phone signal and data coverage has been horrible. Several times during the day in my apartment, my cell phone signal completely cuts out. The only way th
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Network
user_yc4fn2 Can you please relay this back to us in direct message? We will need to discuss account specific information, our team do that in a direct message thread to protect privacy. To send a Direct message:Click "Sign In" if necessary&bu
Billing
My bill used to be $250.72 which I thought was too high and I watch hardly any channels but I have to be at the 125 due to the 50 not having 1 of my channels on the 50. Now my Bill is $315.14. WHY Tried the live chat line only for the live agent to hang up on me. Lower my Bill or I will have to look
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Refer to this support article to confirm that your device meets the unlock requirements; https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Xfinity not letting me port my phone out
THIS COMPANY IS THE WORST AND CUSTOMER SERVICE THEY HAVE NONE. THEY ARE REFUSING TO GIVE MY SONS PIN TO TRANSFER SERVICE FOR A BILL I WOULD HAVE PAID BUT NOW NO I AM TIRED OF GETTING THE RUN AROUND WASTING MY GAS A DAY OF TIME FOR THE IDIOTS TO SAY THEY ARE BLOCKING IT FOR A BILL WHICH IS ILLEGAL. I
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@ope145 Thank you for taking the time to reach out to us here on our Xfinity Forums. We can definitely help you out, it is going to be a 2 part fix for what you need. First we will need to get a ticket opened to have the line raised, then we would ne
Overhead drop move
My line was damaged in a storm and is hanging low into my yard. I am also building a new garage and need it moved to another location anyway. I can't direct message support or I would. Please advise on how to proceed.
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@XfinityGabriel I tried logging out and back in with my email account (only have one associated with peacock) and it didn't fix anything. Is there a way you can look into my account on the backend like you suggested? Peacock is confirming I have a P
Cannot Activate Peacock Premium
I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.
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You can turn off Auto Pay for Xfinity internet, TV, or voice services, but Xfinity Mobile requires you to keep it active. NOTE: Keep in mind that if you turn off Auto Pay and Paperless Billing on your residential account, you will lose any promoti
Auto pay
Ridiculous and unethical. I never asked Xfinity to set up auto pay. Anything dealing with this company is shady. They took out $107 dollars a few days ago and took out $77 this morning. I have no money left for work and food this week. I truly hate this company. They make it very difficult to find w
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Overhead drop move
My line was damaged in a storm and is hanging low into my yard. I am also building a new garage and need it moved to another location anyway. I can't direct message support or I would. Please advise on how to proceed.
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Customer Service
The watch is free, but you'll receive bill credits each month until the cost of the device is paid off. The other caveat is you pay an extra $10 month watch data fee. They should have explained this to you. Or was noted in the contract you signed/app
Apple Watch SCAM!!!?
I was changing my internet. Was offered a year of free cell phone. Then they said you also get a free Iwatch. I am now paying for this watch. This thing feels so scummy. This was over the phone with someone I could barely understand telling me I can get a free watch. This can't be legal. I will be l
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Turn off nap mode
I am writing to formally lodge a complaint regarding the mandatory 4-hour automatic inactivity mode (Nap Mode) on my Xfinity service. This forced feature disrupts my household, as the box automatically shuts down despite my settings. This is a massive inconvenience for continuous viewing, background
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X1
user_bl3h71 Thank you for reaching out to my team so we can make sure your account was closed properly and you are not charged for service going forward. Please send us a direct message with your full name and complete service address to “
Cancelled service, called, still charged
I cancelled my service on June 2. I received an email with a cancellation request confirmation. I was charged full price just now for cancelled service. I called and the customer service rep put me on hold, then transferred me, and I was given a wait of 30 minutes. please help me cancel this and get
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@mapguy11 Thank you for taking the time to reach out to us here on our Xfinity Forums! I appreciate you providing the details and can understand how frustrating this would be. Without providing any personal details, to protect your own information, a
Xfinity Mobile Keeps Asking for Verifications
Hello, I've been through the process like 5 times now (with an agent and without one) just trying to get my mobile line setup and it never seems to get past the verification state. I go to the website scan my ID, and then I never hear anything back from the system.
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pentarus I would be reaching out if I was being billed twice too! We are here for you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" ic
billed twice on two accounts at the same house.
They gave me two accounts and now I've been paying twice for the same product at the same location.
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Cancelled service, called, still charged
I cancelled my service on June 2. I received an email with a cancellation request confirmation. I was charged full price just now for cancelled service. I called and the customer service rep put me on hold, then transferred me, and I was given a wait of 30 minutes. please help me cancel this and get
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Billing
Hello @user_fdcyrw Sorry to hear your service is still down. Have you already checked for updates using the steps found here: https://www.xfinity.com/support/articles/check-service-outage
Outage
I have tried the assistant, calling the 1800 number, requesting text alerts about our outage and all i get is an automated response, i want to speak to a LIVE person. When is this outage going to be resolved? I understand storm damage etc however xfinity you could provide a little more details for y
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@user_ee8ope Thank you for taking the time to reach back out. I see that my colleague had invited you to send us a DM so we could take a look at the account on our end. We are definitely more than happy to assist and see if the package you are reques
Account sign up $50 1Gig
I was told that I didn’t have a paper saying that the 1Gig was $50 a month for 5 years. I was told when I signed up it was $50 a month for 1Gig. Now I have been told it was always $60 and that the $10 off makes it the $50. Then another guy said it was actually $55 a month not $50 or $60. Then a lady
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Appreciate you looping our team in on this to help. We are based out of our corporate headquarters and would be able to dig in on what is happening on this trade in. Could you please send our team a direct message with your full name and full address
XfinityTommy
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Terrible Trade in and Transfer Experience - Please Respond Immediately
I would really like for someone from corporate to reach out to me to resolve this issue we are having with the Castle Rock, Colorado location. I have just had the worst Xfinity experience I’ve ever had. We have had to go to xfinity 3 times in the past week, and have spent over 6 hours at the store,
Question