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We'll get to the bottom of this, user_26a0c0. Thank you for taking the time to test this across multiple devices and clients. We really appreciate the extra effort, as it helps narrow things down. I know how frustrating it can be when email issues ap
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
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Hello, user_3f4435. I understand how important it is to feel confident you’re getting the best performance from your Xfinity Internet, and we truly appreciate you taking the time to connect with us here on the Xfinity Forums. Xfinity is always
2gig/300mb Wireless Speed is IMPOSSIBLE with the XB8
Long time Xfinity customer here. About 1 year ago I upgraded from the 1gig download service to the 2gig service. Thinking that I can double my speed.....BUT there is a catch that is not discussed anywhere. I was given the XB8 wireless modem/router and proceeded to install the xfinity device in place
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It doesn't matter. I generally use MS Outlook from a laptop to retrieve and manage email but have tried logging to xfinity.com directly from several PC browsers. I have also tried the mail app on my iPad and direct access to xfinity.com from its brow
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
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Currently, at this time we do not have a timeframe available for the different areas. As it is rolled out though communications will be sent out.
Cancel Internet and keep tv
I have Xfinity Internet (1 gig) and Xfinity TV (Premium TV). The cable box (XiD X1) is connected via Coaxial cable. I do get Peacock, but I do not use it. I am considering cancelling the Xfinity Internet and subscribing to Fiber Internet provider since Xfinity does not offer fiber yet. I want to kee
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@XfinityRay That information regarding the cable tv programs and box is helpful. Over the last 2 years or so I have been told that fiber is coming soon and still nothing. When will I have FDX? Are they going to run new lines that are 100% fiber? Th
Cancel Internet and keep tv
I have Xfinity Internet (1 gig) and Xfinity TV (Premium TV). The cable box (XiD X1) is connected via Coaxial cable. I do get Peacock, but I do not use it. I am considering cancelling the Xfinity Internet and subscribing to Fiber Internet provider since Xfinity does not offer fiber yet. I want to kee
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@mbhjfam, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into your mobile concern for you. To send a
new monthly bill
I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly am
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thank you EG for moving the post into the right place and thank you for your reply Jeff - that makes sense. Hopefully all will be well the next invoice. I'm not sure who can help with the mobile phone issue - my mobile has a primary and travel
new monthly bill
I chatted with agent because our monthly bill increased from $55 to $104 for internet only. The agent talked us into adding 2 mobile lines for $20 a month and $40 internet for a total of $60ish a month for 2 mobile lines and internet. It sounded too good to be true but we went for it. The monthly am
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I have been reading this thread & I am MORE confused than I was when I started reading!!! The employees are now saying that you do NOT have to switch to yahoo mail (which I had years ago, got hacked & locked out of!!!!) but no one has address
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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user_g74oc1 I appreciate you taking the time to create a post and our team can assist with receiving your feedback and complaint, as well as assist further with your account and services if needed. Our team works directly with our HR business partner
Request to Formally Lodge Complaint
I would like to formally lodge a serious complaint regarding both a recent service disruption and the handling of my account by your customer support team. Please provide me with a way to submit the complaint via email or other methods.
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Hello @oregonducks444, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Did the last two emails receive the Yahoo migration email? You have to get the email before you can migrat
Not able to convert last 2 Comcast Email addresses to YAHOO.
Have converted 5 Comcast email boxes over to Yahoo with no prob for myself and family. I am hitting a roadblock trying to convert the final 2. Any suggestions? I believe the others may have got the email invite to convert but not sure. Would like to just get it done. Thanks! ;)
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2gig/300mb Wireless Speed is IMPOSSIBLE with the XB8
Long time Xfinity customer here. About 1 year ago I upgraded from the 1gig download service to the 2gig service. Thinking that I can double my speed.....BUT there is a catch that is not discussed anywhere. I was given the XB8 wireless modem/router and proceeded to install the xfinity device in place
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Customer Service
Thank you for the update user_4ix6cl, we have to ask you try to reach them again. We have no access to your account settings. Have you tried to contact more than once, are you able to leave a message?
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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I can set a follow up for us to check in with you tomorrow afternoon. How does that sound?
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
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@user_taq5f8, We can certainly troubleshoot this issue further for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct M
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
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Ok, thank you! Maybe I will try again tomorrow. Tried about 4-5 times through the app and kept getting the error.
Unable to add new bank account through app
I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu
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Thank you, @user_hqktwd The NOW internet services are not connected to our traditional support systems like the Xfinity app or Xfinity.com Support options to manage your NOW subscriptions are all done through the https://www.xfinity.com/now or using
Signed up for Xfinity NOW with the wrong address.
Ive signed up for a new xfinity NOW service but my account is under the wrong address, and the equipment is being mailed to the wrong address.
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I am unable to cancel my service because it doesn't list any service to cancel. If I follow the cancellation before activation pages as well, the links it takes me to do not exist. How do I cancel and receive a refund?
Signed up for Xfinity NOW with the wrong address.
Ive signed up for a new xfinity NOW service but my account is under the wrong address, and the equipment is being mailed to the wrong address.
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@FoxFifth Thank you for being a part of our Xfinity community and reaching out here on Forums. I would like to look into this for you further and collect information in regard to the store you visited. Please send us a direct chat message with your f
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How to let Comcast know about a complaint regarding a Comcast Branded Partner store
I've been to a Xfinity Comcast Branded Partner Store (didn't realize it was a Partner Store until doing research after the problems) twice within the last 6 months and had serious problems both times. One of the problems was resolved by calling Comcast, the other couldn't be completely resolved. The
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