Xfinity Community Forum

U

I posted this in the Community. How is that not public?

user_e5f44d

replied

1 hour ago

to the conversation:

0

U

"Americas"

I purchased this on Comcast. But have no idea how to access it. It is not on my menu anywhere.

Question

N

@XfinityDemitrius ok, nothing worked and the cell rep called me and told me it was a s22 ultra known problem. I ordered a new antenna set up and took it into a cell phone repair place and the guy there replaced the antenna and now so far, I have exc

NPC000710

replied

1 hour ago

to the conversation:

0

N

S22 ultra 5g and wifi only, no 4g or 3g

So I had an S10 Plus for the longest time I finally broke down and thought I would get an upgraded phone. I googled and searched then bought on Amazon an S22 ultra 12gig ram and 1tb memory. When I went to Xfinity to ask them if I can have them swap out my old phone for this new phone, all they did w

Question

@user_swr52 @Xfinity Support There is no New Message Icon. So I'm in the same boat. You need to start your own thread and wait until an employee asks you to send a DM.

Again

replied

1 hour ago

to the conversation:

0

U

Cancel

Hi I need to cancel my xfinity - there is no option to DM you.

Question

user_3j9k3o Thank you for reaching out! Unfortunately, we don't have plans on bringing back the Xfinity Remote app. Have you tried setting a DVR recording using the Xfinity Stream app? Here is how to do it: Set up a DVR recording with the Xfin

XfinityMartyR

commented

1 hour ago

to the conversation:

0

U

Can you bring back remote app

It has been over a year and the web base remote is still horrible! You can’t set a recording from it if you are at work, buttons are touch sensitive (meaning sometimes it doesn’t record what you touch) and it CONSTANTLY TIMES OUT! I have to keep logging in and going through the verification process

Question

Hello, and welcome to the Xfinity Forums, user_ecgeol! Included below are a few helpful aritcles with more information about using bridge mode.Use Bridge Mode on your wireless gatewayAllow Xfinity WiFi Gateway Admin Tool online access using the Xfini

XfinityThomasA

commented

1 hour ago

to the conversation:

0

U

On app there is no Admin Tool

I need to set up bridge mode. Everything on xfinity site states to use Admin Tool on App, but app does not have it anywhere on the app. Please guide how to access admin tools. Under Advanced settings just has: Data Usage, DMZ, DNS Server, LAN & WAN, Port Forwarding, Xinity WiFi hotspot network and L

Question

Accepted Solution

Thank you for working with our team to get everything squared away @user_gel927! We appreciate your time today and wish you the best!

XfinityRay

commented

2 hours ago

to the conversation:

0

U

I want to cancel my internet service

I am trying to cancel my internet service and return my equipment, but I have called twice and both times I got hung up on by the automated system. Please help me how do I get rid of this internet? I want to cancel before I get charged $95 on March 14th.

Question

Thanks for taking all those steps, user_1jmv9e. Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message:

XfinityDilary

replied

2 hours ago

to the conversation:

0

U

package lost and high latency on overwatch

I ran a traceroute (tracert) to 24.105.62.129 (Overwatch server) from my computer, and it shows high latency. In-game, my latency is over 60 ms. Players suddenly disappear from my screen and then reappear on the other side. Everything looks normal up to hop 7, but at hop 8 the packets time out. At h

Question

There is suppose to be a Mariners TV channel operated by MLB similar to the San Diego Padres channel. The channel probable won't start until the regular season. According to the Mariners an announcement which cable and satellite companies will carry

seattle4sports

commented

2 hours ago

to the conversation:

0

T

how watch mariners basrball

How do I watch Mariners Baseball in 2026

Question

Hello @user_c261ed, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

commented

2 hours ago

to the conversation:

0

U

Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there

I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w

Question

user_ea8qna - Thank you so much for taking the time to share your feedback with us. We truly appreciate hearing from you. We’d love the opportunity to talk with you in more detail and make sure your comments are passed along to the appropriate

XfinityThomasA

commented

2 hours ago

to the conversation:

0

U

@Kamal the live chat assistant.

I really appreciated the assistance and patience from you. Service was a 10 out of 10. Keep up the great work.

Question

user_w8gupw I would recommend reaching out to the Xfinity Incentive Team directly to inquire about this particular promotion. They should have the details on what needs to be submitted, and how to submit it.

XfinityMartyR

replied

2 hours ago

to the conversation:

0

U

lied about reimbursement

I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur

Question

U

On app there is no Admin Tool

I need to set up bridge mode. Everything on xfinity site states to use Admin Tool on App, but app does not have it anywhere on the app. Please guide how to access admin tools. Under Advanced settings just has: Data Usage, DMZ, DNS Server, LAN & WAN, Port Forwarding, Xinity WiFi hotspot network and L

Question

•

Customer Service

6

1

0

T

Packet loss starting at hop 2 through end destination.

I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses

Question

•

Your Home Network

2

0

U

Never received the email on how to submit for reimbursement… I received an email on if I wanted to purchase a new phone from you, but not how to get payment for the one I just paid off

user_w8gupw

replied

2 hours ago

to the conversation:

0

U

lied about reimbursement

I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur

Question

U

Can you bring back remote app

It has been over a year and the web base remote is still horrible! You can’t set a recording from it if you are at work, buttons are touch sensitive (meaning sometimes it doesn’t record what you touch) and it CONSTANTLY TIMES OUT! I have to keep logging in and going through the verification process

Question

•

Sign-In and Account Management

3

1

0

D

No,I didnt,i want my free peacock through xfinity she sent me a link don't work!!!!!!!!!

d1218

commented

2 hours ago

to the conversation:

0

Why can't I activate Peacock Premium after I changed my Xfinity plan

I have had Xfinity for years. I also had Peacock thru Xfinity. Recently I redid my plan with Xfinity. It once again comes with Peacock Premium. I received the Activate premium email, however when I try to activate it, I get the message that I already have Peacock. If I go into my Xfinity account, it

Question

Smart watch issues/scam?

I was talked into a smart watch when I got my new phone. The agent said as long as I paired the watch with my phone I wouldn't be charged the $10 line fee because I would be using the mobile data from the phone. Upon receiving the watch I found out that that was lie number 1. However I have 2 saved

Question

•

Devices

6

0

U

I am writing to report persistent issues with my Xfinity internet connection. I have followed all the steps outlined in the "Tips for Troubleshooting Your Xfinity Internet Connection" guide on the community forums, but the problem remains unresolved.

user_1jmv9e

replied

3 hours ago

to the conversation:

0

U

package lost and high latency on overwatch

I ran a traceroute (tracert) to 24.105.62.129 (Overwatch server) from my computer, and it shows high latency. In-game, my latency is over 60 ms. Players suddenly disappear from my screen and then reappear on the other side. Everything looks normal up to hop 7, but at hop 8 the packets time out. At h

Question

Good evening @user_aor16m! Our team can certainly assist! To get started, could you please send our team a direct message with your full name and full address? We will also need to know the new account holder’s name, phone number, and email add

XfinityAldrik

replied

3 hours ago

to the conversation:

0

U

Transfer ownership of xfinity account to roommate

My roommate and I currently split the wifi bill, but I am moving out in December and she is planning to stay longer. How can I transfer the account over to her so that she can handle the equipment and billing, and remove my name from the contract and billing?

Question

user_pft0uk Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

commented

3 hours ago

to the conversation:

0

U

Activate xfinity phone lines transferred from AT&T

Transferred 2 phone lines from AT&T, need to activate.

Question