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The problem corrected itself today. I did nothing but wait until this morning. The problem was clearly on your end, though Xfinity had no reports that there was a problem.
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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There's not much troubleshooting to do other than try playing again, different videos, different computers. Streaming works on android devices, doesn't work on web browsers on computers. I can see in chrome debugging it's getting that 403 error on
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
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X1
How do I purchase the xfinity wifi extender BACK UP BATTERY?
WiFi extender pro back up battery
Where do I buy the $60 back up battery for my new Pro Extender?
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Hello user_u886ek, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to help. May I ask what troubleshooting steps you have already taken, so we don't ask you to repeat things you have already don
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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Call guard not working
How do I get call guard to work? I put the app in enabled all permissions tried a million different things but no matter what I do get the same message "you do not have the right plan" but I do I have the required plan.
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Customer Service
@user_x98c3x Since your email is now with Yahoo, they would be the ones handling your concerns. I know your experience doesn't sound great, but what they decide on their end is up to them.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Yeah I'm in the same situation. Was they able to resolve your issue
Cannot activate Peacock benefit — PPG_0017, requesting entitlement reset
Activating the Peacock benefit included with my Xfinity service fails every time with: "Your Xfinity account is already linked to another Peacock account." Error: PPG_0017_4215b35 On the Xfinity side the offer still shows as available and prompts me to activate. The failure happens at the handoff to
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How can I contact Xfinity Support privately about cancellation?
I need help reaching a cancellation specialist online. Could an official Xfinity Support representative invite me to a private message so I can discuss the request securely? Thank you.
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Customer Service
Xfinity unable to move mobile line
I had 3 mobile lines attached to my original Xfinity account where I also previously received Wi-Fi services, and then after 2 moves, ended up with just the mobile lines on my old account and Wi-Fi services associated with my current address on a new account. I have been DESPERATELY trying to get my
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Plan
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
fraudulent bundled contract
"I am disputing a fraudulent bundled contract on my account. I have been charged digitally for a cable TV package despite only requesting internet. Your own system shows that I have zero TV equipment or cable boxes registered to my address, meaning I have been billed for a service I never used or po
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You can sign in to your account at xfinity.com and review your order details. Also, you should have received an email confirmation of your order, as well as tracking information to the same email you provided when you ordered. Have you checked your e
Preordered 2 iPhone 18 pro max
I ordered 2 iPhone 18 pro max burgundy. Only one has came in and the other one has yet to be shipped out yet but I ordered them at the same time. What’s with the wait on the second one??!
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@user_4t9pr5 Thanks for adding a post. Updating the email or contact information is not done over social media platforms, or the forum. Customers must use the self service option here https://www.xfinity.com/support/articles/add-modify-alternate-emai
Billing notification using old email address
I recently changed my email address on the website. It works for login and listed under Accounts on the website. However, the "Your bill is available to view" email notification still goes to my former email address. Is there anyway to change the billing email address that the notification system us
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Hello @starter918, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
texts from xfinity
for a very long time I have been receiving automated Xfinity texts saying that I need to return equipment and that there is an outstanding balance. I have contacted regular Xfinity support multiple times & they have confirmed that my current account is completely up to date I would like help determi
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Student discount for existing customer
Hello, I currently use Xfinity wifi and I'm enrolled in a school eligible for a student discount. Can I still receive the student discount and change my existing internet plan? I've gone through the student ID verification process, but when I click on the links, the discounts are not applied. My cur
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Billing
Hello user_298yxw, thank you for reaching out to us. I am saddened to hear of some of your experiences, and I would like to get things moving for you. Please send us a direct message with your full name and complete service address to "Xfinity
XfinityJeffB
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Xfinity Mobile Billing and Customer Service Complaint !
FORMAL NOTICE OF DISPUTE I am submitting this complaint after months of unsuccessful attempts to resolve an Xfinity Mobile billing error involving more than $12,000 in international roaming charges, along with additional issues involving an Apple Watch shipment, interruption of my mobile service, re
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