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user_uxt74o Thanks for reaching out! Did you reach out to the Xfinity Mobile Team to see if there is an option for you to get a Stand Alone Smartwatch Data Plan?
Using Apple Watch Ultra with cellular plan without having phone on my person
Pulling my hair out talking to support all day. They keep telling me that I need to have my phone connected to the watch in order for the cellular to work properly. The sole benefit of having cellular on the watch is so I can leave my phone at home and stay connected. Xfinity even falsely advertises
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Ticket number [Edited]
am requesting assistance escalating a billing dispute related to Xfinity Home equipment that was never used and has already been returned. At this point, the issue is not just customer service — it is the repeated and conflicting guidance I have received across multiple Xfinity channels, including t
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Billing
Hi and thx for the reply! Yes directly connected (not wifi).
internet packet loss
Hi. I have recently boarded this service. I have been seeing consistently around 1-2% packet loss on my 1Gb connection since I started. I am using MTR to measure this. I have no splitters on the path inside the house. I am coming from 5G FWA home internet and never saw much packet loss, if any, on t
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user_tu54qt Thanks for reaching out! I would recommend reaching out to our Customer Security Assurance Team to see if your Comcast email can be reactivated.
Changing email address in Peacock
I cannot update email address on peacock because it is an inactive comcast address. To change or update the email address, Peacock wants me to follow the prompts sent to the inactive address. Help please.
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Accepted Solution
Cable broken at Router inside house
The cable to back of router is hanging on by one strand. Can this be fixed please?
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Customer Service
Good afternoon user_ld5u9p. I can certainly understand the frustration if there were issues with getting a 4K box installed. We can certainly look into this further for you. We will need some additional information. Please send us a direct chat
4k box repeated service failures
I attempted to "upgrade" to 4k cable box during first week of November 2025. The 4k box would not connect to TV. Multiple efforts by technicians, reached via chat and phone conversation, were unable to provide a resolution. Three technicians visits failed to get the 4k box to function properly. Duri
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To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts y
Billing error – [Edited] – misapplied payment and surprise $198 charge
Hi, I’m looking for help from Xfinity support / escalations with a billing dispute tied to ticket [Edited: "Personal Information"]. I signed up for a 1‑year Xfinity plan on [date]. A few days later, an Xfinity representative called me and told me that I would not have anything to pay for the rest of
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Hello @Alegend Thanks for reaching out to us here on Xfinity Forums. We can certainly look into the open ticket and the account to see what is going on. If we are unable to figure it all out we can escalate this to the higher Escalations team for you
Billing error – [Edited] – misapplied payment and surprise $198 charge
Hi, I’m looking for help from Xfinity support / escalations with a billing dispute tied to ticket [Edited: "Personal Information"]. I signed up for a 1‑year Xfinity plan on [date]. A few days later, an Xfinity representative called me and told me that I would not have anything to pay for the rest of
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Hello @LittleFeather, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if di
Battery backup for Modem
I am wanting to find out if there is a backup battery for my xFinity Modem. If so, what does it cost? Are there different options for backup batteries or just one?
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there is not a "Direct Message" icon on this page. . . customer support is impossible to find.
App Not Working “Something went wrong”
I recently upgraded my Internet plan from 500 Mbps to 1 Gig, and ever since then my Xfinity app will not load, it only shows an error screen saying “Something went wrong. There’s been an unexpected error, please try again.”I have already: Uninstalled/reinstalled the app•Restarted my phone and modem•
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Trying to change internet plans created a second account
I tried to change my internet plan but for some reason the system instead opened a second account at the same address. I says both accounts are active so I am worried I will be double billed. I would like the accounts to be merged into just the one with the new plan. I saw many people with the same
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Sign-In and Account Management
Xfinity took my phone as a trade in and refuses to give me the $830 credit I am due since April 2025!
In April, my son took advantage of an Xfinity promotion and traded in his phone for a new one. Well, we were TAKEN ADVANTAGE OF.. He went to the Concord, NH Xfinity store and they gave him the envelope and mailing label to send his new on back. In June, I received the phone at my home with no explan
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Devices
Hey there, @user_40eq8x, thanks for reaching out through Xfinity Forums regarding your Disney services. Sorry to hear you are still having issues with a specific box. Have you tried swapping out the main box for another model at the store since getti
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Good afternoon user_cfmytn. We do offer contract, and non-contract options to provide flexibility to our customers. With the contracted options, they come with a higher discount, so if customers end their service before the agreed to length of time,
Has anyone else been charged for XFINITY terminating their contract early because you are moving to an area that XFINITY does not service?
Has anyone else been charged for XFINITY terminating their contract early because you are moving to an area that XFINITY does not service? I was charged an early termination fee of over $100, even though I spoke with reps who stated I would not be faulted because Xfinity was the one who terminated t
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Accepted Solution
I found that my phone had not been properly transferred over on the Xfinity site, where the SIM card was still associated with my old phone. Once I changed that (converting to an eSim in the process), my phone worked correctly.
Phone number sometimes showing as blank in settings, can't receive calls
I recently moved to a 2020 iPhone SE, including moving my SIM card. At first, everything seemed to go smoothly, but I've just noticed that sometimes when I restart it, if I go to Settings > Cellular, my number doesn't show up under the Xfinity Mobile section. Sometimes restarting my phone fixes it,
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user_mhobjf Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Install tech lied
It is now after 3pm and I have been home all day waiting for you to come install my internet. My appointment was scheduled from 8-10am. At 9:24am someone called me from [Edited: "Personal Information"]. My phone rang once and they hung up. The called again and it didn’t even ring once. I called the
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Has anyone else been charged for XFINITY terminating their contract early because you are moving to an area that XFINITY does not service?
Has anyone else been charged for XFINITY terminating their contract early because you are moving to an area that XFINITY does not service? I was charged an early termination fee of over $100, even though I spoke with reps who stated I would not be faulted because Xfinity was the one who terminated t
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Billing
Hello @user_op1l5e Sorry to hear about your frequent service drops. We would be happy to take a deeper look into the account to see if we see anything off or something that may be causing problems. Have any of the techs that came check the outside co
Internet
My internet drops at least once a week. I have made sooooo many tech appointments. The internet always miraculously fixes itself before they get here, which is great, but I’m seriously considering finding a new provider. I’m not asking for record breaking internet speeds, just something RELIABLE. I’
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user_cd8194 Thank you so much for stopping in for help with this additional account. This can happen if you attempt to take advantage of a new customer offer as a current customer. There isn't an option to merge accounts, but we can disable/disconnec
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Trying to change internet plans created a second account
I tried to change my internet plan but for some reason the system instead opened a second account at the same address. I says both accounts are active so I am worried I will be double billed. I would like the accounts to be merged into just the one with the new plan. I saw many people with the same
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