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I recently purchased a house, and found that the cable drop from power line. not sure is that cable belongs to Xfinity.
I recently purchased a house, and found that the cable had dropped from the power line. Not sure if that cable belongs to Xfinity.
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Customer Service
Good evening @user_wtltqb and thank you for reaching out with your website and payment concerns, we appreciate it. No, making a one-time payment won't affect your autopay as long as you do not disable autopay, but please ensure the one-time payment c
payment method
I need to change my payment method for autopay but your payments webpage has been inoperative for at least two weeks now. Anything that directs to https://payments.xfinity.com/ does not work and gives the message: ERROR Sorry, this isn’t working right now Please return to My Account Overview while w
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Thank you for your reply. This phenomenon has somewhat lessened during these last few days. I will reply to this post as soon as it resurfaces. Thanks again!
Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour
The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour. The lapse in the connection usually lasts 2 mins or so, after which the connection will automatical
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Most of the website works but it's painfully slow as it has been for years. The problem is confined to the payment page. If I make a one time payment will this affect my auto pay discount? Can I update my bank info at a local store? Thanks
payment method
I need to change my payment method for autopay but your payments webpage has been inoperative for at least two weeks now. Anything that directs to https://payments.xfinity.com/ does not work and gives the message: ERROR Sorry, this isn’t working right now Please return to My Account Overview while w
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How to opt out of Xfinity to Yahoo upgrade
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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Thanks for allowing us to help with your rate concerns, redeyed. I'm glad we were able to find a suitable offer for your needs. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
Equipment/upgrade questions
Not sure if anyone here can answer some questions. I currently have the X1 platform with an ultimate TV package. I have 3 boxes installed in August 2023. There is the main box XG2v2-P and 2 smaller boxes with model #'s CXD01ANI. I've been looking into changing to the new TV premium package. When I w
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user_4mfouv, ok - maybe we can help by attempting to reprovision your stream. Thanks for sharing. Can you send us a direct message instructed in the message above to direct message us?
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
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@XfinityEva nothing has worked. All of my tv, I can’t get local channels. Apologies one tv was running an Amazon fire stick, even thay somehow updated and lost local channels. I go to all channels on guide and it starts with “the weather channel”
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
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@XfinityEva no, it did not work…. Does not work on any of my tvs…. No local channels, I get everything else but local. They all aay tvgo channels
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
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Hello @user_vnczzq, thank you for taking the time to fill us in on what is going on. Our team can make sure this gets in front of the right eyes for review! Please send our team a direct message with your full name, the name listed on the account (if
“Free iPad” scam review
I was told by an Xfinity agent over the phone about an “amazing deal” where my monthly bill would be lowered to $96 and I’d get a FREE iPad. Needless to say, that was a lie. The iPad isn’t free—I’m being charged on a payment plan for it. The $96 monthly charge was also false, as my September bill ju
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user_1eget2 Welcome to our community forum! Thank you for letting us know that you're noticing issues with your TV remote so we can work with you towards a resolution. What is the model number on your remote? You can find programming instructions for
tv assistance
Xfinity tech was here this morning. Gave me a new remote. Adjusted and replaced things. Now I have NO TV whatsoever. The remote does not work and the TV is not operational
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Sharfer1234, hello there and thanks for reaching out. I do apologize about your experience. I can take a look into your account for you. To move forward with your concern, please send us a direct message with your full name and complete service
Live chat arrangement
Was told during live chat with associate that they made a payment arrangement for me threw a supervisor for a specific day and amount and my service would not be interrupted but the next day it was
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Low Internet Performance
For the past 5 to 6 months, the WiFiservice has been blundering, not booming. I log into YouTube on the TV and I get a screen of gray boxes instead of the video thumbnails. I'll watch a video and when I go back to the YouTube Home page, I get gray boxes again. I'll be watching a movie on the TV and
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Your Home Network
Having the same issue and the rep hasn't been able to help me at all because I only just figured this scam out months into my "agreement" and they have that convenient 14 day return policy so I'm forced to keep paying out this iPad... even though I "
“Free iPad” scam review
I was told by an Xfinity agent over the phone about an “amazing deal” where my monthly bill would be lowered to $96 and I’d get a FREE iPad. Needless to say, that was a lie. The iPad isn’t free—I’m being charged on a payment plan for it. The $96 monthly charge was also false, as my September bill ju
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Have you tried connecting the laptop and TV via Ethernet?
strega7
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Low Internet Performance
For the past 5 to 6 months, the WiFiservice has been blundering, not booming. I log into YouTube on the TV and I get a screen of gray boxes instead of the video thumbnails. I'll watch a video and when I go back to the YouTube Home page, I get gray boxes again. I'll be watching a movie on the TV and
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