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yes i'ved tried several different types of ethernet cables from cat5 to cat6a
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *
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Getting my device unlocked
I am trying to get my phone unlocked from past 3 to 4 days and you will get email for status but i have not got anything even after calling several times. Everytime I chat with agents they give answers in similar patterns in which they trained to. I have already ported my numbers to different carrie
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Customer Service
Slow internet connection
Slow internet connection. Paying for “Fast” plan which should be up to 600 Mbps. Run an Ookla speed test and only have 18 Mbps download. Tried to use the Xfinity chat agent and it is useless. Doesn’t provide any support, says everything is “healthy” and good. And points me to look at my equipment. p
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Your Home Network
Messages from xfinty
Messages from xfinity regarding sighing terms
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Sign-In and Account Management
Thank you for reaching out to us @user_24281g! This is far from the experience we want you to have with our Xfinity Mobile services. Could you please send our team a direct message with your full name, full address, preferred email address, a phone n
Formal complaint - DO NOT TRANSFER MOBILE TO XFINITY
Last week I transfer all 4 number from my household to XFINITY. 3 transferred quickly but min has not transferred yet (7 days without phone). I have filed a formal complaint with FCC to see I can solve this and will take other actions if XFINITY continue with the disrespect: 1) when on a chat agent
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Hey @Tek. Thank you for visiting our official Xfinity Forums Community support page. With the applications not functioning properly, could you please follow the steps located on our 'Clear locally stored data on X1 and Xumo Stream Box from Xfinity' s
Netflix not loading on first launch.
Recently, when launching a Netflix program from the X1 Guide the show will not load when first launched. You just have a spinning red circle. When you hit exit and then launch the same program again it works. I already reset Netflix from help and cleared the app storage from settings. Using the Netf
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I appreciate those details. Have you tried switching out your Ethernet cable to see if that helps?
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *
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I have someone coming to house tomorrow. I will update, if they figure it out. I spent an entire day on it too with 4 agents and the AI chat bots.
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
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no im not using a vpn. connected directly to the modem via ethernet cable
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *
Question
Same issue. Very very frustrating. Spent over 10 hours with chat agents and even had Tier 2 callback. No one has solved issue
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
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You are not alone!!!!! Same issue since last Wednesday
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
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I completely understand how this could become a frustrating situation. Have you tried signing out and back into your email platforms?
3rd party email client issues
I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client
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WiFi and TV have been problem free for years, suddenly stopped today
Cable box seems to be working, but TV is blurry and pixelated. Unwatchable so I unplugged it. WiFi / Internet - very slow, with no service for 5-10mins at a time. When it does come back, usual speeds of 800+ MBPS never gets above 200 and dips down to 30, before completely dropping. Usually works for
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Your Home Network
Good afternoon user_v4qk5v are you still experiencing issues with your devices connecting?
Paused Device
My phone and computer are showing as paused but they aren't pasued in the app. did app the basic troubleshooting, restarting router, forgetting devices and reconnecting etc. However nothing works
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Thank you for reaching out to us here. If you are still having that issue with the stream app, we would be happy to assist you from here. What kind of device are you using that app on?
Tv go only
I am only getting tv go channels on the xfinity stream app. Been working fine for weeks now this. I’ve already singed out/in. Reinstalled the app, tried different devices. All the same issue.
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Thank you for reaching back out here, that is certainly an issue we can look into. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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Thanks for posting on our community forums for assistance, user_mmol4o. I'm sorry to hear about your experience when trying to get support with unlocking your device. This is not the experience we would like you to have, and we'd like to help. Is the
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Getting my device unlocked
I am trying to get my phone unlocked from past 3 to 4 days and you will get email for status but i have not got anything even after calling several times. Everytime I chat with agents they give answers in similar patterns in which they trained to. I have already ported my numbers to different carrie
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