Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (512.2K)
I tried that it just give me to August 25
Can’t reach anymore at Xfinity
Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone
Question
Correction... not sure what I need to do IF and WHEN I deactivate on the Jibe server side in order to reconnect again? Will that also delete all of my RCS chats? Ugghhh! So frustrating. HELP! Cannot text with more than one person at a time for the pa
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
Question
I need help with just getting an extension or to collections
Can’t reach anymore at Xfinity
Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone
Question
I did that and nothing and I cal and nothing I can’t reach anymore
Can’t reach anymore at Xfinity
Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone
Question
Hi there, @user_0c8g1w I hope you're having a good weekend. I'm just following up with you to see how your service appointment went today?
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
Question
Greetings, user_pvq2yv! We appreciate you taking the time to reach out to our XFINITY Community forum with your account name change request. Rest assured, our team can assist you with this matter. We will need to access the account to submit a ticket
Transfer account
I need to transfer my account to another person. Please help me start the Account Change Request. The bot in the chat is completely useless.
Question
@rickhalv Your post with the error log entries was marked as being "Private" by the forum bot because it contains CM MAC and the CMTS MAC addresses. They are considered to be personal information. The posting of personally identifiable information
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
Question
The latest version of Google messages (released around 8/14/26) no longer allows for clearing app data! That was an excellent fix, previously. But now Google has disallowed clearing App Data in Google Messages. Why??? How do we get past this now? I h
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
Question
Thanks for confirming the troubleshooting you've done and that this is happening on the website and the app. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Mes
Account Error - "Something unexpected happened" on every page
I can log in successfully, but every single page shows the error "Something unexpected happened". I cannot access my bill or account information. Please help.
Question
Modern Warfare Beta
Im trying to use my Modern Warfare Beta code but I had trouble logging into my Activision account. Now that I have access I no longer see the code in the Xfinity app
Question
•
Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can’t reach anymore at Xfinity
Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone
Question
Cat icon
I noticed that when I fast forward during a program the cursor on the status bar is a cat. How did that happen?
Question
•
X1
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help making new tech appointment
This week, a technician came over to activate the coaxial outlet in our bedroom. Outside, they installed a box that connects directly to the bedroom outlet. However, we later realized that it would be more convenient to have the connection in the living room instead. We would like to deactivate the
Question
Can’t reach anymore at Xfinity
Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone
Question
•
Billing
Pedestal covers missing exposed wires
Exposed wires exposed equipment pedestal covers off
Question
•
Customer Service
I utilize better streaming apps like Paramount+, HBO, Peacock, Disney, etc. for other shows. I would use the SyFy app itself, but it doesn't have a cast option. For now, The Ark is the only show I'm watching On Demand via the Xfinity Stream ap
Xfinity Stream App Issues
When casting from the app (LG won't allow your resident app without agreeing to their third party datamining partner Alfonso, so I'm using the Chromecast protocol from the Android app), it stutters, has poor resolution, and uses a substandard audio codec. It's like watching TV in 2005. My other stre
Question
I’m in the Atlanta, GA area so curious if it’s happening just in GA or any other states.
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
Question
Apple TV issues
Activating Apple TV DOES NOT WORK. I just get "Something unexpected happened" or absolutely NOTHING happens
Question
•
Channels and Programming
Thank you… The issue was resolved.
Smithsonian Channel
On Friday, 8/14/2026, I was in the Xfinity store and asked for two additional channels for my package (HGTV and Smithsonian). I got the HGTV channel, but the Smithsonian Channel is not working. HELP!
Question
I understand the importance of getting this arrangement set up. Please try this link in order to get your arrangement active. https://www.xfinity.com/bill-pay/flexible-payment
XfinityDuron
commented
39 minutes ago
to the conversation:
0
6
Can’t reach anymore at Xfinity
Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone
Question