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Lost debit refund on Xfinity card
[Edited: "Personal Information"] [Edited: "Personal Information"] lost card please help replace. I can't call number on back because I lost it
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Customer Service
@XfinityVianney I am the original person who started this post. I've had several people who work For Xfinity tell me that they take this type of thing seriously and they're going to look into it and ultimately, nothing changes. No one has gotten bac
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Please get it resolved ASAP. Thank you.
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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Hey @user_yuvw5v, Thank you for visiting our official Xfinity Forums Community support page. We can certainly look into locking the Xfinity Forums account to prevent further access. We do recommend keeping it active as this is a great resource for ob
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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Hi there, @user_nek7ua! Thanks for reaching out about the Bridge Mode toggle. I have seen this a bit in the last 2 weeks. It seems to be related to a past modem on your account being hung up in the deletion process. I have opened a ticket each time f
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@clinkblink1 but it doesn’t happen when I log into D+ directly or on any other devices. It only happens when I go through Xfinity. If I turn off the xifinity box and go straight to D+ through the smart TV, have no issues
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@user_298a6a I hope so! I was talking to customer support yesterday but I haven't heard back from them today.
Re: Platinum Rewards trying to redeem Peacock Premium
I am having exactly the same issue with the Peacock offer. Would love to have it as a Platinum customer. Can you help me as well?
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They have opened a ticket with support to track it down. No solution yet, but am probably looking at tomorrow for Support to find the issue.
Re: Platinum Rewards trying to redeem Peacock Premium
I am having exactly the same issue with the Peacock offer. Would love to have it as a Platinum customer. Can you help me as well?
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Accepted Solution
Here's how to disable the xfinitywifi: First, the router needs to be in rotuer mode, NOT bridge mode. In bridge mode, the Xfinity app can't configure it and can't make changes to it, including disabling the wifi. So I held down the WPS button for 30
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
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@XfinityAmandaB Messaged you
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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Hey, I'm having this issue as well. XB8 on firmware CGM4981COM_8.2p7s1_PROD_sey
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@user_1beqb6 Same. Perfect for years until about 3 weeks ago, now non stop ping spikes and packet loss.
Packet loss so bad Pc is unplayable
Recently moved into a new spot and bought the most expensive Xfinity internet package 2000 upload/download. PC gamer so I have an Ethernet cable (100ft) cat6 running from my XB10 modem/router combo in the living room down to the basement. It’s fine maybe 20% of the time with no lag/packet loss but 8
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We appreciate your feedback and interested, but we do not have any additional information to share regarding our current offerings @skintime. We regularly review our programming and sometimes make changes to ensure we're offering a wide variety of pr
ESPN Unlimited
Just saw that comcast customers are supposed to get ESPN unlimited in a couple of weeks. Anybody know anything?
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I heard we are getting the app on X1
ESPN Unlimited
Just saw that comcast customers are supposed to get ESPN unlimited in a couple of weeks. Anybody know anything?
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Yes, ditto everyone else who’s having HBOMAX buffering problems. It’s happening on two different X1 boxes hooked to two different TVs. We access the HBOMAX app using our X15 remotes by pressing the Xfinity button on the remote, scrolling right
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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Thanks for reaching out through our community forums, user_1zcehq! It sounds like your name may have been changed for your Xfinity ID, it may not have been changed for the account itself. Our team can take a closer look and take further steps to make
Need to change legal name on Xfinity bill
I have legally changed my name. My preferred name shows up on my account but my bill is still addressed to my old name
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HI there, @user_acg7qd! I want to ensure we are on the same page so we can best help. Are you requesting to delete your Xfinity Forums account or your Xfinity account?
XfinityRay
commented
3 hours ago
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Delete account
I want to delete this account
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