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Is there a fix without clearing the cache on the cable box? I few different streaming services and it would be a real pain to have to re-log on again with passwords as that is a cumbersome task and I have more than one TV where I would need to do tha
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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REPEATEDLY! EVERY DAY!
I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.
Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i
Question
user_mdfb5v, Let us know if you are still having issues. We want to help.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question
NBC glitching
NBC constantly freezes. Are others experiencing this, too? Can anything be done about that? It's extremely annoying.
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Channels and Programming
Hello @user_s1twrm, a good troubleshooting step is usually clearing the cache of the app. Please follow the instructions in the Clear locally stored data on X1 and Xumo Stream Box from Xfinity article and let us know if the issue has been resolved.&n
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question
I really don't know how or what they did. I called the xfinity general phone number to report the problem and the person I got on the phone took care of the problem and fixed it without me having to do anything else.
TV’s audio and video freezes
The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg
Question
Greetings, @user_jn21a7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up service at your location. You have definitely come to the right plac
My unit isn’t listed, but there’s an active wiring from the last tenant, please add my unit
Moved to [Edited: "Personal Information"] but the unit does not appear. Please add it. There’s a ACTIVE WIRE.
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Hello user_vb1qh9, and thanks for reaching out to us for help with the visit charge for outside work being done. I would be happy to review the visit, and help with getting the charged removed for you. Can you send us a direct message with your full
billing problem
Being charged for a $100 technician call that wasn't our mistake. Around May 20 sub-contractors were sent to bury cable. They didn't hook it back up and left. We contacted xfinity about internet being out. On May 23 they sent a technician out. He didn't notice the burying people didn't hook up cable
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How did Xfinity fix the problem remotely?
TV’s audio and video freezes
The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg
Question
xfinity did fix my problem remotely without having to send a technician to my house.
TV’s audio and video freezes
The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg
Question
user_b9q1hs Hello! We suggest going here to modify Xfinity User Roles and Permissions. Also, to update your email address, we suggest going here (https://www.xfinity.com/support/articles/update-account-preferences).
How do I change from viewer status to manager and put my email in
Change my email and status to manager
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Senior citizen needs immediate help!!!!! Almost was a customer need acct closed!!!
Xfinity history On June 2, 2026,I called them to check on private Internet connection in the senior living facility and was Told yes available at our address will send technician Friday afternoon June 5… During this call, the operator assured me that due to Internet being available, I could qualify
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Devices
@user_7sesud Thanks for reaching out to us, sounds like you just need to unlink your login information from your prior address. This link has great information on how to unlink your account ID. https://www.xfinity.com/support/articles/switching-betwe
Unable to activate Peacock
I’ve tried numerous times to activate my Peacock premium through Xfinity but it keeps telling me that my Xfinity account is already linked to another Peacock account! But I’m using the same log in information. This started when I moved to my new place.
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Greetings, @user_g3mg9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these signal/noise issues. You have definitely come to the right place for assis
Ongoing DOCSIS Downstream Uncorrectable Errors After Tech Visit — Requesting Line/Maintenance Escalation
Hello, I am having an ongoing DOCSIS downstream signal/noise issue and would like this escalated for further review. A field technician came out on Sunday, June 7th, and stated that everything looked good based on the standard checks. However, the issue is still present. My modem signal levels look
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If Bill pay page won't load How to Pay a Bill with Xfinity Chat assistance
I have your solution because I just did this on 06-11-26. 1. Sign in to your account and select "Contact&Support" from the Xfinity menu bar along the top of the page. 2. In the box "Chat with Xfinity" click the link "Chat with Xfinity assistant" The chat box will appear in the lower right of your sc
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Billing
Same problem here too. What gives Xfinity?
TV’s audio and video freezes
The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg
Question
That's because commiecast hates real news and likes to punish us conservative type viewers for watching. It is the only channel I get stream interruptions on every FKN day
user_u85vk4
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1 hour ago
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I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.
Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i
Question