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I hate the new app. No favorites along with no advertising skip when fast forwarding.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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Error code PPG_0017_bc2cd8d activating Peacock after moving and changing plans
Error code PPG_0017_bc2cd8d activating Peacock after moving and changing plans. Need help fixing this so I can activate peacock under my xfinity and take advantage of the free offer. Thank you!
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Accessibility
So happy to help, @user_21940e! It looks like our Serviceability team was able to correct that zip code for your location, and we thank you for your time on this. As mentioned via DM, you are always welcome to create a post again in the future if any
Account zip code is wrong
My account address is correct but the zip code is wrong. Could you please let me know where I can change the zip code? Thanks.
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We appreciate you taking the time to post here on the community forums, user_a5b79b! Some features that many customers enjoyed were removed with the most recent update to Xfinity Stream. Our team has been noting the feedback that's been shared and wo
Streaming App Update
With the new update of the app, how can I see scheduled recordings? Also, the recordings aren’t listing the show name-just the episode- name so it’s not instantly clear what show it is and it doesn’t seem to allow me to delete or record from the app on my iPad any more. Can you please guide me on ho
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How is it possible that the new version of the app wasn’t vetted by a human who uses the app? I have an older iPad with the older version of the app. Did anyone at Xfinity do a side by side comparison of the functionality of both apps? It’s like goin
New Xfinity Stream app is AWFUL
Please fix the new app! A lot of functionality disappeared, and your Xfinity Stream customers are NOT happy! Address these concerns.
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user_ae605f Hello! Thank you for providing your feedback. We know the change to the App has made some of your favorite features unavailable. Our team is aware of the issue and is working on getting this fixed. We are sorry for the inconvenience this
New Xfinity stream app
New app is bad. If changes do not happen with in a week I will be cancelling my subscription
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Good morning @user_19d778 We truly appreciate you taking the time to share your feedback with us. We’ll make sure your comments are shared with the appropriate team.
New app is HORRIBLE
I want the old app back. The new one is horrendous. It is not user-friendly. It is confusing. And I don’t want to use it. One of the reasons I kept Xfinity as long as I did was because of this streaming app and how amazing it was. And now you just broke it. You could no longer see scheduled recordin
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Good morning user_1k0n1t. I can assure you this is certainly not the experience we want for you. You have reached the right team, and I will be more than happy to assist further. In order to do so, I will need some account specific information
Xfinity Mobile international roaming charges while covered by Mobile Plus
Hello, I travelled overseas with my Xfinity Mobile service. Prior to going abroad, I purchased Mobile Plus to cover my international usage. When I came back to the US 10 days later, I canceled the plan and reverted back to my original plan. Few days later, I received a bill for international roaming
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Hi @user_rf8ckq,Thank you for sharing your feedback regarding the recent update to the Xfinity stream app. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. You can still
New Xfinity Stream app is AWFUL
Please fix the new app! A lot of functionality disappeared, and your Xfinity Stream customers are NOT happy! Address these concerns.
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user_9izh14 Hello there, and thank you for reaching out to our Xfinity Forums Team! I understand the frustrations with the newest update on the Xfinity Stream App, and some features no longer available. We are aware of the big changes with the Stream
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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I "found" the "all recordings" option. It was kinda buried at the very bottom of the screen. I can no longer find the scheduled recordings option. Also, the resume simply does not work. I have reverted to using my Roku since that i
Samsung Xfinity stream update November 2026
Same issue as others are reporting. Can’t get to all recordings. When I do click on a recent recording, it restarts rather then resuming.
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Xfinity Mobile Activation
Signed up for xfinity mobile with new devices on 11/12 and picked up phones from xfinity store on 11/13. The store has not closed out the order as picked up so I cannot activate my new phones. After unsuccessful AI phone call a real person calls me and suggests I go back the to store. I didn’t creat
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Devices
The new Stream app update on my Samsung tv is completely unusable. Not only can I not filter by favorite channels, but I can’t even filter out channels that aren’t HD. Recordings don’t save your progress as you watch, and can only be found far below
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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I have a very old iPad and the older version of the Streaming app. Lucky me
This upgrade is awful
This upgrade is a full of glitches. We already know we lost our favorite channels feature which is making streaming near impossible. Every time I try to play something I have recorded it will randomly reset itself to the beginning of the video and I have to try to fast forward to where it left off.
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I'm sorry to hear you're still running into issues with sleep mode coming on. We'd be more than happy to take a closer look to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service a
Missing channels
why can i get certain channels on my main cable box but not on the small recievers in other rooms
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@BruceW |------------------------------------------------------------------------------------------| | WinMTR sta
Packet loss and network spikes when playing online game
I am continuously getting network spikes which I think is caused by packet loss when connecting to California servers in game. I have a trace using WinMTR and see a node ae5-1204.cr6-sea2.ip4.gtt.net is not sending or receiving my packets that then are routed to the game servers. This is causing int
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Good morning user_99v8qm we do appreciate you providing feedback about the recent app updates. Our team has been providing the feedback to our engineering team and they are working towards a resolution.
The new update sucks!!
Why did you change the app so you can’t have favorites and deleting recordings is ridiculous!
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Well said. The web page tells me I have 3 modems on my account. No way to see what modems they think I have. No way to remove any. I tried the app, and it tells me nothing. If Xfinity wants the old modems removed, then that is THEIR JOB, not mine, s
[Action needed] Move your Xfinity service to your supported modem
I received an email (see below) from Xfinity today asking me to take action by removing an old cable modem on my account. There is no option to remove a cable modem on the website or Xfinity app. How do I resolve this? email: Switch to your supported modem today You have more than one modem on your
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@AmandaNolan_1-1 I can definitely help you with this. We'll need to get a live agent to help us out with this. If you could please visit their website peacocktv.com/help. You will then use the chatbot, to chat in with an agent. The chat box is yellow
XfinityRaul
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Peacock Premium - can't activate it, receiving error PPG_0017
My Xfinity account includes Peacock Premium at no charge, but it shows "Activation required". When I try to activate it, I recieve an error PPG_0017 saying my Xfinity account is already linked to another Peacock account. I only have one email address. There is no "Help & more info" or unlink option
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