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Thank you very much for the reply! I did reboot the router once a few weeks ago. I believe CGM4331COM_8.5p16s2_PROD_sey is the latest firmware for the XB7. Is this incorrect?
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and rejecting correct Wi-Fi password
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and then rejecting correct Wi-Fi password Has anyone else seen problems with 2.4-GHz IoT devices after their XB7 updated to: CGM4331COM_8.5p16s2_PROD_sey I’m in Colorado and have an XB7 / CGM4331COM Revision 2.0. We have 10 Amazon Smart Thermostats that al
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user_l0yokl Did you initially speak to a mobile agent about this? What specific error are you receiving?
Payment rejection posts
My autopay will not work for xfinity mobile, they say it's my card, but it works fine everywhere rlse
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Good afternoon user_2m0gjs I can absolutely understand your concern. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
Dangerous cable down
We had a tree fall and take down a cable line. It is laying on the ground. Our service is still working but the cable needs attention
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How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Logging into email, having trouble need help
I'm having trouble signing into my emails I don't know what I'm doing wrong
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@user_f3tus7 Can you clarify--------do you mean that you made the transition from Xfinity to Yahoo mail? What is the error message you are getting?
so I use my email address for Xfinity and now I’m completely locked out of my yahoo account and it says that I have to have it sent from you all to Yahoo. I need in that account. It is very important that I get into that account
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Our engineering team is actively working on a resolution, as this is a known issue that has affected multiple customers.
XG1v4 DVR box (Model AX014ANM) Crashes Paramount+ App Attempts to use the "Autoplay Next Episode"
Account Escalation / Tier 3 Engineering Request: I am experiencing a persistent, reproducible app container crash on my primary XG1v4 DVR box (Model AX014ANM). The issue happens strictly during the video playback container transition when the Paramount+ app attempts to use the "Autoplay Next Episode
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Moved from Email forum
Internet lost
Urgent: Internet Service Lost After Failed Modem Activation Xfinity attempted to activate the replacement modem it sent me, but the activation failed. I asked the representative whether I could reconnect my old modem while waiting for my technician appointment on October 20, 2026, and was told yes.
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Need assistance with my recent bill increase and exploring mobile bundle loyalty rates
Hello, My 2-year internet promotion recently ended, and my bill jumped up to $154 a month. This is way outside of my budget. My household naturally uses around 1,190 GB of data a month, so I definitely need to keep my xFi Complete package for the unlimited data safety net. However, I want to downgra
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Billing
customer service
I need assistance by a real person ASAP. This has one another unacceptable day with Xfinity.
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X1
user_jben2z Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Internet keeps dropping on macbook. Restarting the modem does not help.
My macbook is on wifi connection. I did everything the stupid ai assistant said. Having the exact same issue as this post —— by: user_frnit6 02/20/2024 1:55 PM Closed Internet drops several times a day, restarting only helps temporarily We are constantly unplugging and restarting our modem. But ther
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They have no idea what they are doing and just throwing out wild and time-wasting suggestions to stall. It's a problem with the website, poor programming practice to be exact, but instead of acknowledging the problem and get people to work on it, the
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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I have changed passwords in both facebook and email but not getting any emails at all for the 3 days since I created the new passwords.
Not getting emails [Edited]
I am not getting my emails ever since I changed my password 6-23-2026 with my Comcast email [Title Edited: "Personal Information"]
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CableCARD pairing troubleshooting support issue
I am a user with at most 4 CableCARDs on my account still functioning until yesterday I messed up a configuration with my HDHomerun setup. I've had heard there was success in being able to activate/pair the devices again with multiple attempts in fourm posts/other social media but I almost had succe
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Non-X1 Service
@XfinityBenjaminM it's been mentioned 1 million times in this thread that we tried all that, just readdddddd
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Hello @user_15yphr, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Cancel hbo max
I was charged for hbo max last month and never was able to access it nor did I ever sign up for it
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Illegal bait and switch tactics
While upgrading my Xfinity mobile phone I was offered $1000 trade it credit for my phone and when checking out the credit was changed to $450. I have screen shots of the transaction and it’s a clear bait and switch tactic. I spoke with a representative named George over the phone who couldn’t have c
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Devices
Hello user_kyx8xh, thank you for your post here in our Xfinity Community forum. We appreciate your time, and I am happy to help. You mentioned recordings pixelate, what about live games?
XfinityJeffB
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NFL network pixilated and drops audio
This only occurs with NFL network, when I watch recorded games the screen pixilates every few seconds and the audio cuts in and out. Every other channel is fine. Makes it in watchable. In the Greenacres area South Florida,
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