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Yes please! Follow the steps below to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start new conversation" (pencil and paper) icon The "To:" line prompts you to
Deals for existing customer
I have been a customer for 11 years. I have both internet and mobile. What promotions can I get now?
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Mobile Data Plan Change
I was using my wifi service, doorbell, outdoor camera and 2 mobile lines with you. I moved from my address to another address. Yesterday via your chat channel I texted with an alive agent. She advised me to change the address for the wifi service. I gave OK to her and she did the address change. She
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Plan
Just happened to me. Im in tears. I thought they would fix it but just had three people talk very badly to me stating that somehow I changed my order and had 2 orders three days after my original order. I didn't and wouldn't have made a second order
Three agents just lied to me about a 5 year plan deal and now I'm locked into a higher rate
So when my previous contract expired in April and I signed up for a new internet contract with a $5 rate increase, the agent promised me a 5 year contract with this new rate and that an email would be sent to me once that 5 year contract was in place. That was almost two months ago. I have chatted w
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Felicia with the loyalty dept
Felicia was knowledgeable accepted ownership of the situation was super nice and accommodating and made sure I understood what was happening. You need more people like her and she should get a raise!
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Customer Service
Hey there, @KittyMom! I just wanted to check with you, are you still receiving the emails as intended?
Not Receiving Emails Sent From Gmail to My Comcast Email Address
The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification: I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was se
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Good Afternoon, @user_lk1ay0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with your payments, it certainly is not what we want for our customers. I would be more than ha
This company is horrible
I am so tired of incompetence with customer service. They LIE!!!!! On top of that, the system blocked me from making payments online and I have to go to a store. Guess what, the kiosk is down. I work from home and I need to make a payment. Horrible company. I called customer service and was told the
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Hey there, @ugh_user84, thanks for reaching out through Xfinity Forums regarding your payment arrangement. I would be happy to take a look at the details in our billing system. Can you please send me a direct message with your full name and your full
Sending a screenshot regarding payment arrangement
Hello, I had a payment arrangement set up. Xfinity did not honor the arrangement and disconnected my service the day before the arrangement was set to be paid. I took a screenshot of the payment arrangement confirmation. I tried chatting with agents who told me the wrong date, and that they could do
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No internet
My Xfinity router no longer powers on regardless of which (tested and working) outlet it is plugged into. I attempted to use the AI chat to resolve this, but it was as worthless as one might expect. How can I get a replacement router
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Your Home Network
Good afternoon mikeciac. You have reached the right place, our team can assist you further with this request. I will need some additional information in this case, so we will need that through a direct message. Please send us a direct chat mess
Infrastructure Construction Ticket - Transfer Active Lines to New Utility Pole
Hello, Our power company has completely transferred their services to a new utility pole at my location on my private property. The electric utility has stated that the old pole is now Xfinity's responsibility. Xfinity’s active lines are the only equipment remaining. Because this is a redundant "dou
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I have no settings for voice features. Call waiting does not work. I have gone through all of the help suggestions.
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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Need outside hard plastic wiring cover replaced.
This wire cover is completely cracked/broken and the wiring is being exposed to the outside weather. I currently have the broken box taped.
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Customer Service
I am having the same issue.
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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Ok. Should I message you?
Deals for existing customer
I have been a customer for 11 years. I have both internet and mobile. What promotions can I get now?
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Installation fee
Hello, I am writing today to discuss and dispute my installation fee. There was issues with installing the modem partially due to the previous person in my apartment not paying their bill and the wiring inside of the building not properly functioning. This was outside of my control and the $100 inst
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Billing
Internet Speeds upgraded to 1 gig up and 1 gig down, shipped a new XB10 with the wrong power adapter
I received and email stating that my internet service was upgraded on 8/5/26. It had a link to order a new XB10 modem which I did and I received it a few days later but it had the wrong power adapter in the sealed box. I called and was told to visit the nearest store to have it replaced that they ha
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Customer Service
Good afternoon user_dvwuj7. Thank you very much for the information you have provided. Once our technicians have been out to the property and determined it is not an in-home issue they do look to the network. During any of the visits, had any of our
Intermittent Drops in internet
I am dealing with a chronic, intermittent connection drop at my apartment in Lafayette, CO. This is an infrastructure issue, not an in-home issue. I have already had four technicians visit, and we have even tried two separate internet providers—the dropouts happen exactly the same way. My Xfinity XB
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user_va0tk5 - Thank you for reaching out to us here for help with cancling your home internet. You've reached the right team. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon i
Cancel Xfinity home internet
I want to cancel services for home internet effective 9/24/26 for [Edited: "Personal Information"] [Edited: "Personal Information"] is the account number [Edited: "Personal Information"]
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user_98x741 We understand why waiting five days without service feels unacceptable. Since the gateway is still blinking red, please keep the current appointment in place while checking for an earlier opening. In the Xfinity app, look for the upcom
Customer service
Second WiFi outage in a few months — 5-day wait for technician I have once again completely lost my Xfinity WiFi service. This is the second major outage in just a few months, and I am now being told I have to wait five days for a technician. This is unacceptable for a service I pay for. I am asking
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Hello @user_naogik, and thanks for reaching out on our Xfinity Community forums. To help us better understand where the issue is occurring, can you let us know the steps you're taking when you attempt to change the due date? Are you making the change
Change my due date
I have already tried to change my due date, but it will not let me put a new date in the box
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Having the same issue with a Samsung tv
G_Kutch1
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Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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