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Does anyone actually know the root cause of the XRE-03046 error?
I have been getting random XRE-03046 errors on various wireless boxes now for MONTHS! These errors prevent me from using the service I am paying for and thus in my opinion are a clear breach of the service contact. I have yet to get a satisfactory answer as to why this keeps happening because no one
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Customer Service
Network not working
I put in a new router and my network disappeared. How do I get it back?
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Your Home Network
Camasonsid Thanks for sending those details over. Since you can access your email through Chrome, the email account itself is working. The issue appears to be with how the Xfinity app is loading the email page on your Android device. You have
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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...having to use webmail on an iphone to get to your email is a horrible solution
help with email authentication errors while traveling abroad
I travel a lot and as soon as I leave the country--even in US territories (where I spend much of my time)--my comcast email fails in the most irritating way. It pops up the login screen and asks over and over (every 2 seconds) "Enter your user name and password for the following server: imap.comcast
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Thank you so much for this feedback, @user_sejbma! Sorry to hear about the trouble you had. I appreciate you letting us know what works (and doesn't work) for you, of course. Since getting everything installed and using your Firestick controller, how
Xumo
Just received Xumo box and remote. Spent 45 minutes on Xfinity live chat with two different agents and neither could explain why I need (or the purpose for) a Xumo remote. I seem to navigate just fine so far with the Firestick controller. Neither could explain the Xumo interface with the TV. Documen
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user_ahoo64, Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “Start new conversation”
Promo free phone when porting # from another carrier
My husband and I recently switched from AT&T to Xfinity Mobile. He chose the Motorola Razr 2026, and I was unsure while we were at the store which free phone I wanted. The sales girl who was helping us told me, "Don't worry about it, you have 24 hours to decide, and when you do, come back and see me
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@XfinityAngie Hi Angie! What do you need from me so you can look at my account,
Promo free phone when porting # from another carrier
My husband and I recently switched from AT&T to Xfinity Mobile. He chose the Motorola Razr 2026, and I was unsure while we were at the store which free phone I wanted. The sales girl who was helping us told me, "Don't worry about it, you have 24 hours to decide, and when you do, come back and see me
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l've lost my comcast remote control to my t.v. can I get a new remote?
lost remote comcast t.v. control. Can I get a new one?
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X1
Roaky Hello! Thank you for your feedback! We can certainly appreciate the value of having things clearly visible and easy to navigate. We'll get this over to our team for review. If there is anything we can help you with regarding your account, pleas
problem with xfinity flex interface
Used to be: the options for Saved, My, Recordings were strongly underlined when in "focus" and could be selected. Recently - maybe yesterday - the underlining is gone. The only variation is a slight brightening of the word. It is MUCH too subtle. Please return to the very visible underlining or othe
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user_v54fb8 Hello, and thank you for reaching out. I can definitely understand how frustrating it must be to get stuck during the setup process, especially after trying the phone number PIN and being unable to get assistance through the automated s
Xumo PIN Issues
I am trying to set up our new Xumo stream box and similar to many other threads, I am unable to successfully get past the pin stage of set up. I have used the last four digits of the phone on file, which did not work, and every other possible 4-digit pin we would have used to no avail. Could not get
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user_ahoo64, This is not the experience we want for our customers. Please reach out here so we can take a look at your account and see what we can do.
Promo free phone when porting # from another carrier
My husband and I recently switched from AT&T to Xfinity Mobile. He chose the Motorola Razr 2026, and I was unsure while we were at the store which free phone I wanted. The sales girl who was helping us told me, "Don't worry about it, you have 24 hours to decide, and when you do, come back and see me
Question
Xumo PIN Issues
I am trying to set up our new Xumo stream box and similar to many other threads, I am unable to successfully get past the pin stage of set up. I have used the last four digits of the phone on file, which did not work, and every other possible 4-digit pin we would have used to no avail. Could not get
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Customer Service
Hello cb_juno! I have received a few of the comments here regarding the trouble with streaming on firesticks with the Xfinity app. I'm sorry that you are having this trouble as well. It appears like there is an issue with the firmware or software of
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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... xfinity app go to gear icon ... Norton's instructions are a bit confused. You probably need to log in to https://connect.xfinity.com, not the Xfinity app. Please see https://www.xfinity.com/support/articles/third-party-email-access.
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Thank you for clarifying, @Liss60. It is definitely unusual that the program stops working when Advanced Security is enabled. When you go into your Advanced Security settings, there should be a list of any potential threats that were blocked by the p
advanced security
I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items shou
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@ChewieRoRo Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Com
Does your retention department know they are on a deadline to restore NFL Network and RedZone?
Hello Xfinity! Does your retention department know they are on a hard deadline to restore the NFL Network and Red Zone PRIOR to the start of the NFL season this year? Please understand that your retention department has until September 9th, 2026 to restore access to the NFL Network and Red Zone. Thi
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No, there's no internet connection. Everything else is working—the modem and everything—but there's just no internet. Why can't I watch the football match?
Horrible Customer Service and Mobile charges for an iPad never received
I have never experienced customer service this bad. In November 2023, Xfinity offered me a promotional iPad. I never received the iPad. Despite that, Xfinity has been charging me monthly mobile service fees for it ever since. Over the past two and a half years, I’ve spent countless hours on the phon
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Hi! Thanks for reaching out on our Xfinity Forum. My team is here to help. To further troubleshoot this Peacock activation issue, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if
Peacock access
Hello, I have a peacock account via Xfinity rewards. However, shows I can watch on my TV app and streaming box are locked on my cellphone. However do I fix this? I tried deleting and reinstalling the app, signed out, signed back in but everything is still locked. Thank you, Lourdes
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Hey @user_ulp36q , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cable box. I would be more than happy to offer my assistance in getting a cable box or
I need an ARRIS XG1v4 cable box
I'd like to request a Arris XG1v4 Cable Box to replace current wireless 4k box which does not work in my house. I see that many have been able to obtain a replacement through this forum, but can't find the exact process? Can and Xfinity rep contact me with details?
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@user_p6yx4l We want to thank you for reaching out on the Community Forum for support with your account. Never hesitate to create another public post for any of your future account and service needs!
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Canceling services
I moved to Japan. I no longer have access to the phone number associated to the account. I’m trying to cancel it and I’m not able to because that said they need a code from my phone. I don’t know what I should do.
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