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Peacock error
I am locked out of my Peacock benefit by error PPG_0017. My account thinks it's already linked to an old email, but my Xfinity dashboard says 'Activation Required.' I need a tier-2 specialist to look at my account profile and clear the orphaned entitlement token so I can fresh-link my account.
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Customer Service
Almost no speed with my own modem, unable to use internet - 1 mbps upload & 1mbps download?!?!
My internet connection is cycling between acceptable speeds and virtual zero speed at all. from 96 mbps download & 41 mbps upload all the way down to 1 mbps upload & 1mbps download. When it's that low web pages won't log, I can't upload or download I can't stream, video quality is degraded. I don't
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Your Home Network
Hey @user_7ge9g2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity Mobile account, billing, and charges to ensure that everything is accurate. Please send a direct message
Xfinity mobile
Why am I feeling like Xfinity mobile is seriously putting great effort into scanning senior citizens
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@user_jrw86 I emailed their executive team, was told to supply my info and that I'd be contacted within a few hours or at the latest the next day, and that was...about 4.5 days ago with no phone call or email contact returned. Once I'm running erran
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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datruqbanaso, I'll be glad to help investigate this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in.
Platinum Peacock Perk stuck in "Redeemed" state from old disconnected account — won't provision to new account
Hi Xfinity Support team, I am an Xfinity Platinum member and keep receiving emails stating "Still unclaimed: Your Peacock Premium perk." However, because I use the same Xfinity ID that was previously linked to an old, now-disconnected Comcast account (which I already unlinked from my ID months ago),
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Hello, i have a dedicated audio receiver setup that requires a true hardwired coaxial connection to prevent HDMI handshake errors and audio stutters. I also need the full hour of buffer and not the 25min. Is there any way to request an XG1v4?
How do I order an XG1V4
My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.
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Hi @XfinityThomasA — thank you! No, I am not able to access Peacock content. When I sign into my Peacock account (peacocktv.com/account/plans), under Your Subscriptions it says "You are not currently subscribed" and prompts me to "Add Plan." Because
Platinum Peacock Perk stuck in "Redeemed" state from old disconnected account — won't provision to new account
Hi Xfinity Support team, I am an Xfinity Platinum member and keep receiving emails stating "Still unclaimed: Your Peacock Premium perk." However, because I use the same Xfinity ID that was previously linked to an old, now-disconnected Comcast account (which I already unlinked from my ID months ago),
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user_7ryo76 Thank you for sharing. After you redeemed your offer, it would have walked you through setting up the login. If you had a Peacock subscription in the past linked to the account, it may be looking for that. Do you have another email addres
Unable to activate free Peacock Premium as a Diamond member
This seems to be an ongoing issue based on the Forum pages on this same issue. I was able to subscribe to the perk. However, when I click the Activate button, it leads me down a confusing rabbit hole, with the same messages described in previous posts. Appreciate guidance on this from anyone who suc
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XG1v4s are increasingly hard to get. But, the Xi6 does live rewind, too, and they are much easier to get.
How do I order an XG1V4
My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.
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My internet and phone are working but I have no TF signal on three tv'a starting on 10/26/26.
Daily outage three days in a row starting over the weekend, 9AM - Noon
Without advance warning I've had three internet outages at my address in the last three days, October 24, 25, & 26. It starts around 9AM and they "work on the problem" for a couple hours and then it comes back around Noon, give or take an hour. Is there an open network ticket in my area to resolve t
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@XfinitySeth You can see the post just before this above (with picture) but I just checked on my Android Stream app and our TV box and there is no "This Channel Only" selection using the breadcrumbs you listed for finding it. I Google'd it and their
All of a sudden can't use Fast Forward on Xfinity Stream on recordings
I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu
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@user_3r9yvg Thanks for letting us know. What device are you using?
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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Hi there, @user_ip7xqm! We can check further on your new device. If you check your Xfinity Mobile account online or in the app, it should show the estimated shipment date there as well. Please send us a direct message with your full name and complete
Phone a week late and hasn’t been shipped
I went to the xfinity store last Sunday and got my upgrade they said the phone would be delivered by Friday it’s now the next Sunday and my phone wasn’t even shipped yet I’m so frustrated and annoyed
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Hey there user_petzjp 👋 Peacock has a great catalog of stuff to watch, so if you qualify for the benefit we'd hate for you to miss out! You're in the right spot for help, so if you could send our team a direct message with your full name, the name l
Peacock activation
I missed my 90-day Peacock activation window for my [Gigabit Internet / Platinum Rewards] plan and the banner is gone. Can an agent help re-provision it?
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Thank you for reaching out to us @user_809dh0! I moved your follow-up comment over to your original post, so we could keep everything you’ve already tried together in one place. The fact that AMC+ works normally on your laptop, while the app co
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Why am I unable to stream amc+
I have an amcplus account directly through amcplus. I'm able to launch and open my account however it it keeps saying the page you requested couldn't be loaded. I contacted amcplus everything is fine on their end the said to contact you to streamline the problem
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