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user_gey75v Good morning! Thank you for creating the post and for reaching out to my team here on our Xfinity Forums for help with the mobile account and free line discount. I love the free line promotion, it's what hooked me into trying the service,
Inconsistent information of mobile plan
I previously had an Xfinity Mobile line under an account where I was not the primary account holder. Before starting a new Xfinity Internet service, I called to confirm whether I would still qualify for the $10 Unlimited Premium line promotion, even though I had used Xfinity Mobile before. The repre
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@user_x6d9cc Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you are looking to cancel services, but this is something our team can help you with. Please send our team a direct message with yo
Xfinity Support
Cancel service. Also [Edited: "Inappropriate Language"] for making this so hard. Not you specifically if you are a customer service agent reading this. But yea, [Edited: "Inappropriate Language"]this company, [Edited: "Political"]
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Refund after account closure
I have successfully closed my account 15 days back and have a refund to be processed but because i shifted to my country india i am unable to contact the customer support, please help me in getting my refund. My equipment has been given by xfinity to the new owners of the house and I request my refu
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Billing
Although I just got an email when I posted but cannot get anything from any other email
Stopped being able to receive emails
In the middle of the day, I suddenly stopped being able to received emails. I checked that there are no filters or rules. I can send emails but not receive anything.
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Stopped being able to receive emails
In the middle of the day, I suddenly stopped being able to received emails. I checked that there are no filters or rules. I can send emails but not receive anything.
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Same here, all firesticks on Vizio tvs. I only use stream. Going on for 4 or 5 days now.. I tried deleting and reinstalled, no improvement..
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Suspended service
I would like to try to make a payment plan instead of a payment plan to restore my Xfinity service at [Edited: Personal Information]
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Billing
My move service request was not handled correctly.
I reached to Xfinity numerous times and no one has been able to assist me. I requested a move service request to my new apartment but the representative didn’t set it up correctly. He instead created a new account with a new account number. Yet whenever I log into my Xfinity app it’s says my account
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Your Home Network
@XfinityEva my ticket number is ECM0022560352
Getting a contractor to run long cable about 1000 feet
We have been trying to get a cable run to our new house. The last technician to come here said we needed a contractor to make a plan to run the cable since it is so long. About 1000 feet and the nearest tap is across the road. When can I get some help with this. I have been waiting for over a week f
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I have the same issue. Ever since I migrated to Yahoo, I can no longer send email to anyone with a Hotmail account. It just bounces back with that very same error message.
sending domain comcast.net does not pass DMARC verification
I am trying to send an email to a user @ splendidotucson.com. It gets bounced back with a whole lot of coded information, and then the statements: Reporting-MTA: dns;BN8PR04MB6419.namprd04.prod.outlook.com Received-From-MTA: dns;sender4-of-o50.zoho.com Arrival-Date: Thu, 25 Jun 2026 17:21:17 +0000 F
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Update: There is no added insight or assistance given. They verified no outstanding bill. I was advised to dispute collections company. They did not take any other action
Ghost account billed and sent to collections
Huge bill for an unknown account under my name was sent to collections. No outstanding balance on Xfinity mobile and internet accounts. All services have been cancelled since January but I have been receiving emails of bills. I’ve gone to 2 Xfinity stores, called Xfinity support agents, and Xfinity
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The email I used for Peacock is my main Comcast email that I’ve been using for the past 12 years. I provided a list of all of my email addresses I could to Peacock. I instructed them to make sure all of the emails were unlinked from Peacock, and I wo
Can’t Activate Peacock included with service
I am trying to activate the Peacock account provided for me by Xfinity. I have tried using multiple email addresses to do so and each time I get the same message “ Your Xfinity account is already linked to another Peacock account. I have tried Peacock Support with no luck.
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Cancellation process is atrocious
Just cancelled my plan simply because I was moving out of my apartment, no issues with the service and I am a gold member, but let me tell you this is horrific to cancel. The websites are extremely unhelpful and you have to call xfinity and speak to someone. Then you have to figure out how to actual
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Network
Thanks for clarifying! To narrow down possible causes, can you please specify which model you have? You can find a list of X1 TV boxes by navigating to https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Hello @user_y11q5j thank you for reaching out on our community forum! I can imagine this is frustrating and I would like to review the account. Were you able to make a payment to the mobile bill?
Processed incorrect bill
Spoke with agent to pay mobile bill. She posted the payment to Internet bill. Frustrating!!! Do they ever pay attention and listen!? I believe she wanted to collect on the Internet bill because it was the larger of the two….. my, my!!
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@user_26hnog Thanks for reaching out to us about your Netflix service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. I just wanted to ask: are you receiving any error messages, and
Update account
I paid my Xfinity bill with a different card and now my Netflix account is not working
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Update account
I paid my Xfinity bill with a different card and now my Netflix account is not working
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Billing
@user_raghav Thank you for reaching out. We apologize if we did not clearly explain what to expect when Xfinity owes you a refund. Refunds are typically returned to the last payment method on file within 30 days of cancellation. If we are unable to
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Refund after account closure
I have successfully closed my account 15 days back and have a refund to be processed but because i shifted to my country india i am unable to contact the customer support, please help me in getting my refund. My equipment has been given by xfinity to the new owners of the house and I request my refu
Question