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I only want to keep my internet service. All other services I need to cancel please. The $40 Broadcast TV fee forced me to look for alternative tv services. I only watch tv 5 channels & I can get those 5 channels through Amazon for $45/mo. If you
I need to cancel my tv service please
Ive been trying for the last week & have found ZERO help on this
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lost tv internet
my cable was upgraded today and now I've lost tv internet access - it keeps asking for my pass but doesn't recognize my email address and phone -- what do I need to do to get it back?
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Channels and Programming
Unlocking Esim on new phone
I bought a phone from Xfinity and I have been trying to unlock this phone to transfer carriers. I have spoken to 5+ agents telling me they will solve my issue and the ESim is still locked. They made me activate the line and yet I still don't have it unlocked and was promised a confirmation email and
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Customer Service
user_d1085a, Thank you for reaching out and creating a new post. It sounds like it may be asking you for the network password. On the Xfinity App, you can view your network name and password, and update it if needed, which you can read about here: ht
I can't connect to my wifi because it asks for a security key which I don't have I don't
I cannot connect to my wifi and when I attempt to connect, I'm asked for the network security key.
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Hello @user_r2via1, thank you for reaching out on our community forum. I know how frustrating this can be and we do not want you to have a bad experience. Please send us a direct message with your full name and address so that we can assist you furt
Definite language barriers
I have an existing account with Xfinity. I called to get the least charges for my wifi because I need it only for smart thermostats we have in a home we use only a few weeks in the year. I was on the phone for 45 minutes with a man who couldn't speak very good English and instead of changing our acc
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Definite language barriers
I have an existing account with Xfinity. I called to get the least charges for my wifi because I need it only for smart thermostats we have in a home we use only a few weeks in the year. I was on the phone for 45 minutes with a man who couldn't speak very good English and instead of changing our acc
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Customer Service
Hello @user_gmf7s6, thank you for reaching out on our Community Forum. Your Forum account is linked to your Xfinity ID. I can look into options for you. Please send us a direct message with your full name and address so that we can assist you furthe
delete from this forum
I would like to be deleted from this forum account. Please do this, as I cannot see how to accomplish it myself. Please advise when it is done. Thank you.
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Thanks for posting on our community forums, user_1ambn3. I'm sorry to hear you'd like to cancel the TV service. Is there a particular reason for the cancellation? Anything we can do to help turn this around?
I need to cancel my tv service please
Ive been trying for the last week & have found ZERO help on this
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Poor services
Xfinity Internet worked good till this evening, T-Mobile worked way better, am i over data usage or something, i cant watch streaming services
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Your Home Network
Thanks for taking the time to post on our community forums, user_u5s0yx! Sorry to hear you're having issues getting a return label. We'd be more than happy to take a closer look to see what might be preventing it from being issued. Please send us a d
Can't get return label for iPhone 17
I purchased an iphone17 through Xfinity online for my daughter for Christmas however she wants to keep her old phone. The phone has never been opened or activated and sealed in box. Called Xfinity and spoke to a robot for an hour and a half and GOT ABSOLUTELY NOWHERE.... the robot wanted me to open
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I need to cancel my tv service please
Ive been trying for the last week & have found ZERO help on this
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Customer Service
Request to update name on billing statements
Hello, I would like to request a name change on my Xfinity billing statements. The name currently shown on my bills is incorrect/outdated, and I need it to be updated to the correct legal name associated with my account. Please let me know what information or documentation you need from me to comple
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Devices
user_t1i4nm Sorry to hear you’re having trouble with your IMAP password. I know how frustrating email connection issues can be. Let’s walk through a few steps to get this working again. Are you using a third-party email client to access t
i keep getting a request for IMAP password enter password says incorrect
IMAP password issues
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i keep getting a request for IMAP password enter password says incorrect
IMAP password issues
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Customer Service
Current offers for new customers vs existing customers
I have requested Comcast/Xfinity to offer me, a 27 year loyal customer, the same TV & Internet price offered to a new customer. I keep getting promises of help and a solution to my satisfaction but then getting transferred around with no solution. Would someone at Xfinity please step up and honor th
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X1
My internet has also been terrible lately. If this isn’t resolved I’m going with RACE next month.
user_2utvcz
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6 hours ago
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Internet is soooooo slow
I absolutely hate xfinity. I've had nothing but trouble with both cable TV and internet ever since I started. I'm getting download speeds of 4 mega bits per second 😡They have come out and rewired at least 19 times, and have replaced the cable boxes and modem more times than I can count. I can't wai
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