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Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to a
Xfinity Unveils New Membership Experience Packed with Exclusive Perks and Surprises
Comcast’s Xfinity today announced the launch of Xfinity Membership, a new loyalty experience that brings customers’ favorite rewards together with even more benefits, including epic experiences, everyday perks and special discounts. Designed to make the benefits easier to access and more rewarding t
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Need a tech sent to my house
I've been dealing with this issue for years now. My picture and sound freezes up and at times when I'm watching live programming. It gets worse when I try to play back any recorded programs. The picture goes blurry as if there is interference messing with the signal while it was being recorded. I've
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Customer Service
Chuckster51, Thanks for reaching out and for your patience. This is definitely not how we want you to feel. As a Peacock subscriber myself, I can understand the importance of being able to access your subscription without any issues. We are the right
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H
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Irrelevant answer. Peacock Premium is included in Platinum level
Free Peacock Premium with Platinum Rewards Status
I logged into my https://customer.xfinity.com/membership page. I don't see any Free Peacock banner under my rewards
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@sanicidro Thank you for making us aware you're having issues editing your port forward from the app via Forums. Can you please elaborate on what's going on? Are you getting an error message when trying to edit your settings? Is the option available
i cant edit my port forward from app anymore
i use to be able to edit my port number in past i cant anymore
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First. What is the exact make and model number of the router / gateway device ? If it's an Xfinity rented gateway device, use the port with the red stripe next to it. And if you are using a cat5 Ethernet cable, try using a cat6.
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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@user_5dwp1n Without getting access to your account it would be hard to determine if there would be a cost or not. Typically, if there are service issues, getting them fixed does not fall upon the customer in the form of a cost up front or being adde
Outdoor wiring costs
Hello! my dog chewed through our cord that runs from the box to the house. Clean cut. How much would this cost and is it added into our monthly bill or paid upfront? I couldnt find any information on this and trying to get ahold of a live agent is super difficult.
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@user_qw3cy8 - Welcome to the Xfinity Community Forum! Thank you for creating a post regarding your billing questions and concerns. You've reached the best team for support, and we're more than happy to help confirm what we can for you :) Did you rec
Current balance
I was overcharged last billing cycle. Talked with two representatives. Want to be sure I was credited properly
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user_0yimcg You bet! Xfinity Pro is a premium home internet enhancement package designed for high-demand, large, or multi-story homes. It includes up to two Pro WiFi Extenders to create a high-performance mesh network, 4G LTE cellular backup for unin
Direct Message
Is the battery back up device included with the lease of the Pro WiFi Extender, or is it a separate purchase?
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user_qnp137 To ensure you get the best support, we have a specialized team dedicated specifically to NOW Internet. If you have any questions or need a hand with your service, please reach out to them directly through the Xfinity Assistant here:
REFUND ON XFINITY NOW
If I cancel my Xfinity Now before I activate it, do I get a refund of my $30.00?
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Missing Coax Cable/Cord for Router
Hi, I have been using wifi in my current apartment (they have coax cable already), so the technician didn't give me a coax cable. But now I am moving to the new place, the new place does not have a cable (only the socket). Therefore can I request a coax cable or cord that connecta the router to the
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I have an arris s33v2 and went and purchased an arris s33v3 last night after speaking with someone who said my modem was bad. Neither are working. Tried to add the new modem through the app and xfinity could not see it, would not initialize.&n
Outage
My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?
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I'm not getting a full screen when I try to compose or forward a email
Using windows 11 all of a sudden when I try to forward or create a new email the xfinity screen is much smaller and I can't find anything to make it larger.
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Device Malfunction
my wife's device completely stopped working before her contract was over and before the device was paid off. It was still under manufacturers warranty and Samsung, as well as xfinity would do nothing to help. We are in an emergency and need a device NOW in order to handle everything we are obligated
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Devices
Hi user_khki4n! Thanks for taking the time to reach out on our Xfinity Forum about this Gift card concern. I certainly know the importance of getting the status of your gift card, and my team is here to help. Please send us a Direct Message so that w
200 gift card
I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?
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Thank you for staying on top of this, @jl747! We were just discussing the Yahoo migration at our last team meeting. Currently, there are no plans to completely discontinue supporting comcast.net email addresses through https://connect.xfinity.co
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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REFUND ON XFINITY NOW
If I cancel my Xfinity Now before I activate it, do I get a refund of my $30.00?
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Billing
I am currently experiencing this same excact issue. Mind you this is not any clerical error on xfinitys part, this is 100% by design and the scummiest of ways to do business, by making false claims and fraudulent charges. Horrible
user_sr4b27
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returned new phone and now being charged for the phone
I ordered an Iphone 17 Pro in mid-December of 2025. When I received the item, I decided the phone was too small for me. I spoke with customer service who assured me they could resolve the issue by sending me the Iphone 17 Pro Max. They sent me an email with the FedEx return label and asked me to ret
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