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Delayed Payment
I am trying to set up a payment arrangement for the 5th of August. Xfinity Assistant offered the arrangement, but the payment-arrangement page returned an Xfinity error and would not complete. I also tried the chat and text-support paths and was repeatedly redirected without reaching a live billing
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Devices and Equipment
You should be just fine @ItsTooKrispy! Typically, you'll see the pro-rations appear on the next statement, and everything will move forward at the new rate.
I switched to a cheaper internet plan, but I'm still being billed for the more expensive internet plan for next month.
Hi! I just wanted to ask why I'm still being charged for the more expensive internet plan even though I switched my plan to a cheaper option. Will this be a proration rate for the following month's billing cycle? I would like to talk directly to a customer representative to make sure.
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Too bad you avoid all messages. Thanks Xfinity
They cracked my driveway in half horizontally drilling for fiber.
I talked to the Contractor, He said Xfinity claims department approved the driveway. He ghosted me! I have a video of this and all the messages. Nobody from Xfinity reaches out.
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@XfinityAngie Thanks. I have autopay set up, is there anything else I need to do or I should be ok?
I switched to a cheaper internet plan, but I'm still being billed for the more expensive internet plan for next month.
Hi! I just wanted to ask why I'm still being charged for the more expensive internet plan even though I switched my plan to a cheaper option. Will this be a proration rate for the following month's billing cycle? I would like to talk directly to a customer representative to make sure.
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New equipment
You indicated that I need to complete the process of naming the gateway. I can't for the life of me find where you want me to add the information. Can you just leave use the current Gateway name? If not, some direction would help. I really don't want to spend the day looking for it.
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Your Home Network
user_rcurrk Hello, I am sorry you are getting billed for a TV box. How long ago did your return it. Do you have a receipt for the return?
Stopping plan and canceling bills
It still says I will have to pay for next month even though I turned in the rented box and requested to stop.
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At least one of the statements in Mailbird's "comcast-email-migration-disaster" section is not quite correct: ... website logins and online accounts required updating with new email addresses. ... The migration to Yahoo does not require users to u
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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I seem to be having the exact same issue is there anyone that can help me allso?
Speed Tier Correction & XB10 Activation Inquiry
- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a
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Thank you! A direct message has been sent. Do you know how long it typically takes to get a response? As mentioned previously, I have been communicating with Xfinity since 3:30 pm today, which is nearly three hours ago, and would like some kind of re
Customer Service
Has anyone had any luck reaching a live agent in the U.S. or getting a satisfactory resolution to the ongoing customer service issues with Xfinity?
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I completely understand the importance of having this corrected. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message"
Buried Cable Damaged
A buried internet cable going to the property was not buried properly and has been damaged. The cable is exposed at the damaged location and our internet service is substantially affected. Please arrange for a technician to inspect, repair, and properly bury the cable.
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I seem to be having the issue with my xb10 can anyone also help me also?
Speed Tier Correction & XB10 Activation Inquiry
- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can
My WiFi being out for 2 days
Hello I want to know what is wrong with my WiFi because there been an outage for 2 days straight and I want to know when is it going to be fixed because I can’t not work with it
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FemmeK Thank you for reaching out! If the Xfintiy equipment is lost or stolen it can be removed from your account so that you are not charged. However, in these types of situations sometimes the landlord or propery managment team can hold the package
Equipment delivered on the wrong day/place
Good Afternoon. I am moving August 4th and worked with my new landlord's concierge company to set up equipment delivery to my new address on August 4th when I will be there. I learned that the equipment was actually delivered to this new address last night (July 22). I am not at that location to rec
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Stopping plan and canceling bills
It still says I will have to pay for next month even though I turned in the rented box and requested to stop.
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Billing
Good afternoon @user_lmy2qw, and thank you for reaching out on our Forums regarding your recent rate increase. We appreciate the opportunity to help. Based on what you've described, it sounds like a promotional discount may have expired. You
Crazy price hikes and won't offer existing customers the offers advertised online
Xfinity has doubled my price without notice and won't offer the plans advertised online. so as a so called "platinum" member I am expected to pay double for the same internet speed. Which providers can I move to..suggestions? Im just tired of Xfinity doing this regularly and would prefer a different
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Hi there @user_5gf5d2. Our team here on the Forums is very limited on what assistance we can provide on prepaid accounts. What prepaid service are you having issues with?
XfinityRaf
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No signal
I paid my prepaid service last night but there is no signal and i tried to troubleshoot and it says that i need to oay but i already did
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