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To move back to our residential internet you would first need to cancel your NOW plan, as you can't have both NOW internet and residential internet. @Johno3 once you've canceled your plan, our team can assist with getting your residential plan setup.
NOW Internet gateway is stuck in an orange/green blinking loop and dropping connection.
my NOW internet keeps dropping wifi on two different iPads. The light are blinking orange and green. Xfinity assistant just keeps telling me to turn off wifi and then back on which only works of a while.
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Not true. My email was forced to Yahoo. I did not have an option to stick with the current Comcast email. They are migrating in phases and when it's your turn, you have to move.
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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Xfinity tv service not working
My tv service was disconnected due to none payment. I paid my overdue balance, but my service still has not been restored.
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Billing
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Escalation Request: Systemic Billing Error and Bulk Refund Request for Account Promotion
Dear Xfinity Corporate Digital Care Team, I am writing to escalate a persistent, systemic billing error on my Xfinity Mobile account that standard customer support has been unable to resolve permanently. I am requesting a bulk refund for incorrect charges from April to August 2026 and a permanent co
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I agree 100%. I hate, hate, hate Yahoo mail. This move by Comcast really ticks me off. Yahoo mail is awful, not user friendly at all. Every month when we pay the Comcast bill (over $300 with everything we have bundled), it ticks me off again. The Com
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
my landline was deactivated when I updated my service 10 days ago,I was told it had to be shut down for a week, it has been 10 days
I was promised that ,after up dating my Xfinity service, that my landline would be turned back on after 1 week, it has been 10 days.
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Holls_e Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with
Paid off phone still carrier locked
My iPhone has been paid off for years but remains carrier-locked to Xfinity. Please submit a manual carrier-unlock request and provide the case number. I need written support only and cannot take a phone call.
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Complaint Department
Hello, I have a complaint about a supervisor who would not honor my previous cancelation request because there was "nothing annotated" in my account for it. I did not utilize the service at all so it would be nice to get some credit back for that. She said that although I never used the service and
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Customer Service
Xfinity infringement of customers with a hoa mandated monopoly of another company
Xfinity and many other providers recently came into our community . We previously only had 2. We switched to xfinity and we prefer cable and also to get Astros. As of yesterday Howard Hughes signed a deal with a tiny company , centric, to provide forced internet on all residents and raised our yearl
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Customer Service
I typically use the XF website
Missing Sent email
I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Installation
I want to switch to getting a self kit and installing the internet myself. However, I can't seem to switch to that option on my website. We don't need a technician to install since we have working outlets.
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Hello user_z9nlmb, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will do my best to help you and your sister. Primarily, this process is handled by retention(800-266-2278) and/or in a local store. Ther
Power of Attorney — Account Holder Unable to Complete Phone Verification
I need help taking over my sister’s Xfinity account. I am her legally authorized Power of Attorney, and she is unable to participate in a phone call or provide verbal authorization. I have tried repeatedly to reach Xfinity customer service, but I cannot get through to a human representative. I also
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@user_aoqbur Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. A representative will reply to you here shortly. Please see this post about direct messaging the
Cancel service
It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….
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Today 9/4/2026 SOLVED! I was getting the PPG_0017 error saying my Xfinity account was already linked to another Peacock account, while Xfinity still showed “Activation Required.” I went directly to Peacock’s website, used the chat, got past the autom
account is already linked to another Peacock account
Anyone have a fix for this error after changing their plan? Other support threads show this issue goes back years with no fixes. I've already spent hours with useless support who told me I would be contacted within 48 hours, but days later it's still broken, and no one has contacted me.
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Having no Xfinity internet we are relying 5G No.TV No PC And no service for over a week!!! to get it fixed That is totally UNEXCEPTABLE
user_lbssrs
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We have no internet in our house and the house across the street. Th
Yesterday morning abt. 1030 we lost our internet. We went thru all the instructions and we were told there are no outages. First possible appt......9/11...over ONE WEEK to get a tech here. ABSOLUTELY NOT AN AGREEABLE WAIT TIME What [Edited: "Inappropriate Language"] is wrong with you people!! We nee
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