Xfinity Community Forum

I'm happy to see there was some improvement on the local side, but there are still considerable issues at the destination, @user_v43rek. We may need to get someone out there who can investigate this in person and work with our engineers to come up wi

XfinityJamesC

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33 minutes ago

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MTR show latency in trace to my Miami Virtual Machine

I run a VPS with Vultr in Miami data center which host a Amateur Radio Digital Voice Reflector. I am experiencing reported voice drop outs from many users. I have contacted Vultr and they have tracked it down to a Comcast point in Miami. I am including the MTR from my office to the Vultr VPS. Any he

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This is on Xfinity. I’m in PA and it actually worked for a few days on its own; i Didnt do anything to it. Now it’s off again and I’m getting that same code error

user_8ddd5e

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34 minutes ago

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My SiriusXM app on my box stopped working

My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc

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As an almost 40 year customer who is now paying $337.89 for the old Triple Play version of premium cable, internet and land line which doesn’t even include Cinemax or MGM+, I find the statement from Comcast “…programming, but only with fair pricing,

user_zlqavg

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35 minutes ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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Chat finally went through and ordered thanks.

uo7

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37 minutes ago

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Xb7 upgrade

How do I go about upgrading my old modem. The website says Xfinity pro will add it. It just loops to an AI chat with 0 help that bounces me back to the app. 1.2 Gb speed Internet with a very old outdated Motorola modem.

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@user_8o0qds Thanks for reaching out to us, we do apologize for any inconvenience. Xfinity doesn't bill you based off of usage, it's a monthly rate for your residential or mobile services. To stop being billed For your residential

XfinityOrlandoM

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41 minutes ago

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File a complaint

I need to file complaint on now/xfinity mobile. How do I do that

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I don't need more information about the change. I understand the problem. I need it fixed without an increase in my monthly bill.

user_8lend1

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43 minutes ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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ABC is a major network station, not a movie channel I have been a Comcast/Xfinity customer since the 1980's. This is a first. ABC is a major network station, not an add-on channel such as Starz or MGM, etc. The contract negotiation excuse is not an

user_bot9l3

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48 minutes ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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I was charged for service I never used from 10-2025 to 3-2026. I don't have that kind of money. I went into the Xfinity store and told them. They gave me a number to call. A ticket was opened and the agent I spoke with on the phone stated she could c

user_8o0qds

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49 minutes ago

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File a complaint

I need to file complaint on now/xfinity mobile. How do I do that

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I was able to rectify the local issue by turning off the load balancing feature on my router. I am still seeing the loss issues on item 10 and 14. LAPTOP-2S5KH4R9 (172.20.12.76) -> 207.246.112.46 (207.246.112.46) &nb

user_v43rek

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50 minutes ago

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MTR show latency in trace to my Miami Virtual Machine

I run a VPS with Vultr in Miami data center which host a Amateur Radio Digital Voice Reflector. I am experiencing reported voice drop outs from many users. I have contacted Vultr and they have tracked it down to a Comcast point in Miami. I am including the MTR from my office to the Vultr VPS. Any he

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Just happened to me too. I got the Xfinity notification and my daughter was scrolling tiktok. Wonder what this is all about!! Anyone?!

user_u3lma0

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52 minutes ago

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What the world is everycrack.com

I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.

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Thanks, it finally worked

spring162

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55 minutes ago

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Hacked and now iphone email not working

My email was hacked and hacker had rerouted all email to their account. I figured that all out, changed my password and got rid of the rerouting but I cannot get my email to work on my iphone. It keeps saying the username and password is incorrect. I have entered username/password that work on my de

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Mobile

I’ve had to watch’s returned . 1 watch has been a nightmare. It was received from the shipper on march 19th at 9:01 AM . Here it is April 2nd . And it’s still pending on my account prohibiting me to do anything to upgrade my phone and plan. If it doesn’t get fixed and resolved I’m going to rip every

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Plan

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Hello Xfinity, I tried the SiriusXM app today and it still fails with the same error. My Comcast network is based in Romeoville, IL. Today, I had some test the app on my Comcast network in Florida (Fort Myers, Naples, Cape Coral). The app succ

user_fec735

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1 hour ago

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My SiriusXM app on my box stopped working

My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc

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Nbc

It is absolutely ridiculous to not have NBC as part of my basic Package. Please resolve this ASAP

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Channels and Programming

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My Peacock subscription is now active. The Xfinity employees who monitor this forum were able to resolve my issue within a few days. For others who have similar difficulties with Peacock, I would definitely say that this forum is the place to start.

user_akmc79

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1 hour ago

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Difficulties with Activating Peacock

Judging from the threads that I have seen on this website, many other Xfinity customers have the same problem that I have. As a Diamond level rewards member, I am eligible for Peacock Premium, and over the past nine months, I have tried several times to activate my service, but each attempt has been

Question

Hello, @user_v43rek! Thank you for creating a new post, then giving our community time to respond. Depending on which board you post to, some posts have an automatic 2-day wait before being routed to the Digital Care Team, which is why we hadn't answ

XfinitySara

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1 hour ago

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MTR show latency in trace to my Miami Virtual Machine

I run a VPS with Vultr in Miami data center which host a Amateur Radio Digital Voice Reflector. I am experiencing reported voice drop outs from many users. I have contacted Vultr and they have tracked it down to a Comcast point in Miami. I am including the MTR from my office to the Vultr VPS. Any he

Question

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Xfinity, I just tried to launch the app and it still fails with the same error. My Comcast network is based in Romeoville, IL. Today, I had someone test the SiriusXM app on my Comcast network in Florida (Fort Myers, Naples, Cape Coral) and the

user_2bpimk

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1 hour ago

to the conversation:

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My SiriusXM app on my box stopped working

My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc

Question

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I pay almost 400 dollars a month and channel 7 ABC isn't working and they don't know when it will come back this is so unprofessional and just inferiorating. How long is this suppose to last ?? So what are millions of us supposed to do ? Switch cable

Brittbby_92

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1 hour ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

Good morning, @user_yxelyk. I appreciate you giving us the opportunity to help look into how we can update your account with this incredible deal. I would be more than happy to review your account to see what we can do to fix this. Please send a

XfinityRaul

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1 hour ago

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Inconsistent quotes on my account

Hi, I logged in to Xfinity to switch speeds. Currently have the 300mbps and I'm being charged $80/month, but when I try to change my plan it says that I am currently enrolled in a plan charging $45/month, but because it says I'm already enrolled in this plan, it won't let me proceed with the selecte

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user_8lend1 Thanks for reaching out, and providing your feedback. You can find more information about the change here: E. W. Scripps Programming Agreement Expired

XfinityMartyR

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1 hour ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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