Xfinity Community Forum

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A text would be fine, all I really want is a refund of $54.00; that’s the overcharge of $74.00 minus the $20.00 credit that I received.

user_tryiq5

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2 hours ago

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Billing Dispute

My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be

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Thank you for reaching out to us @user_ncxijk! We appreciate your business with us over the years! I see we are currently working with you over Direct Message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the

XfinityAldrik

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2 hours ago

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Missing Peacock Premium Reward for Platinum Member

I am currently an Xfinity Platinum Rewards member and I am trying to redeem the Peacock Premium offer as outlined in your official documentation. However, when I log in to the Xfinity Rewards website, the reward titled "Get Peacock Premium at no extra cost" is nowhere to be found. I have checked my

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I'm glad to hear that, user_on1tqa! We'll go ahead and mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.

XfinityDilary

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2 hours ago

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PC Internet/Wifi keeps disconnecting/slow internet

My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res

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Recordings not appearing in xfinity stream app

Last week all scheduled recordings showed up on both the cable box and xfinity stream app. What has changed? I have reinstalled the app on my iPad. I reset the cable box. How do you fix this?

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Xfinity Stream Website

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Hi @Rick441, you should be able to see all public comments, and replies on this post. Your conversation is buried pretty deep on another comment. On the left-hand side of longer reply threads you will want to click "view other replies" on the left-ha

XfinityJustinM

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2 hours ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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Hello @user_1klm5u I hope the day is treating you well! If you are wondering how to view your billing statements, here's all the information you need: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill.

XfinityQuemekia

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2 hours ago

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Statements

My february statement

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Hey there, Frustrated-26! Thanks for posting on our XFINITY Community forum. I would feel quite irritated too if my final bill did not reflect as expected. Not to worry! You have reached the right team to help look into this matter for you. Please s

XfinityNatalie

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2 hours ago

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F2

Irritated

I recently decided to leave Xfinity after continuing issues with speed and issue with signal. My billing cycle is from January 11 to February 10, I asked my service to be discontinued on February 1. My understanding was that I would not have to pay the full bill and that the 9 days with out service

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@XfinityAlyssaA Yes issue has been resolved.

user_on1tqa

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2 hours ago

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PC Internet/Wifi keeps disconnecting/slow internet

My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res

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Thanks for posting on our community forums, user_417gyl. We can help with your damage complaint. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Dir

XfinityDilary

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2 hours ago

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Property Damage

A technician damaged my ceiling when he was in the attic; how do I report this?

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Only one channel working

Only one channel is working. no guide. No nothing

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Channels and Programming

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help for Paramount + with hanging issues

I used to be able to watch Paramount + on my TV with the small 4x6 size cable box. As of 3 weeks ago I can only watch a couple of minutes with out it hanging and saying There was an error please try again later. There are NO error codes. I have rebooted it, removed power cable for 30 minutes. All ot

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Devices and Equipment

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Hi @La.Dee.Da.Dee, big fan of the username by the way. Thank you for joining our community forums support page. As someone that also works from home I know how important it is to have a reliable connection. We definitely need to take a closer look at

XfinityJustinM

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2 hours ago

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LD

Has anyone else had daily internet disconnections without cause?

For the last four months, our internet has randomly been dropping. It was initially only once or twice a week, but then it became more frequent. An Xfinity tech came out last month, because it was interfering with my job. The xfinity tech said that we needed a different router. So I spent the money

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seattle4sports, hello there and thanks for reaching out! I totally understand your concerns and that need of seeing it! I will say, I have not personally seen anything as of yet, but I do know the site is still up but is reflecting 2025 instead of 20

XfinityQue

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2 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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Property Damage

A technician damaged my ceiling when he was in the attic; how do I report this?

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Customer Service

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I apologize, but as i explained already, i have already received this information over three hours ago from an employee of xfinity as you can plainly see in the previous posts. please forgive me if i ignore further posts from you, as they are simply

user_ziu2q3

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2 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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@user_ziu2q3 Oh, I see you sent a direct message in violation of the Guidelines, too. You're hitting on all threads. FWIW, after I gave you all the reasons why your post was deleted, all you had to do was say thank you and

Again

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2 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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Welcome to the club… I don’t know what is causing it but I hope it gets fixed soon.

user_7h9vu4

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2 hours ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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@user_e7d7e5 We can certainly check your eligibility. Please send us a direct message with your full name and the service address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messa

XfinityMatthew

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2 hours ago

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Fdx service Boston MA with xb10 upgrade info

I see that Fdx is available in Boston but info is limited, I would like to update to the xb10

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I’m having the same issue. Says I have 3 recordings but they do not appear in the list. I have completed all the suggested actions and it still doesn’t work.

user_d2rnd6

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2 hours ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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I would also like to see if the xb10 is available at my address

user_e7d7e5

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2 hours ago

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Fdx service Boston MA with xb10 upgrade info

I see that Fdx is available in Boston but info is limited, I would like to update to the xb10

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