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Ziya_1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Wifi VAP is set to down
I am getting this logs and my xfinity internet giving frequent disconnection to internet. I am wondering about what is the issue as two times technician came but issue still persist. Modem got changes cabling and joint tighten and there is no heating issue in modem but issue still persist.please hel
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Unable to disconnect NOW Internet Service
I hope somebody from Xfinity can help with my issue. I have been trying to get my NOW service disconnected since last week. I've already went through 12 reps (from all over the globe) but nobody was able to help me. All I get is I am the only one who can cancel it via the website or the app. The thi
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Customer Service
Hey there, @user_jim72! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have access to your email, and I do apologize you do not have access. Thank you @Again for sharing all
Cannot log into emails [Edited]
i can not log in to my emails [Title Edited: "Personal Information"]
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Gotcha. We may need to dig further into the signal health to see if there are any issues appearing that could be causing interference, especially since it is pretty constant throughout the day. Since we would need more information, please send our te
Latency spikes every 12 minutes exactly
Hello, I'm experiencing brief but high latency spikes exactly 12 minutes apart, all day every day, on every device on the network. I'm not sure how long this has been going on, as it's only noticeable while gaming (I assume streaming services operate with enough buffer that this type of spike does n
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The worst company ever
3 technicians lied and said they show up. Wasted my time and money..I will never use this again..[Edited: "Solicitation"]
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Customer Service
I have been having the same problem for two years now with no resolution. Except for me, my problem began a year prior to me moving... If someone from Xfinity would like to check the most recent support request I submitted for this, that would
Unlink Peacock Subscription after moving
I recently moved and am trying to reactivate my Peacock Premium perk from Xfinity. When I go through the activation it give the error "Your Xfinity account is already linked to another Peacock account." I only have one account, and it is the one I am trying to link it to. Can somebody help me unlink
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user_7zvfar thank you for using the Xfinity Community Forums page to reach out regarding your services. Just to ensure we are on the same page, are you currently experiencing a service disruption related to your residential internet service?
Internet service
Trying to figure out what would be the best use for the internet until my home internet is restored. With having the mobile line through the account, should I use the mobile hotspot or the WiFi connection to connect tv and etc?
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Thank you for bringing this to our attention, and I completely understand your concern, @user_us3qdm . A 60% increase in your monthly bill is significant, and I can certainly appreciate why you're exploring other options. We'd hate to lose you as a c
Internet bill is too expensive; looking for other options
I'm currently paying $50 per month for 300 Mbps service. My bill will be increasing to $80 next month (a 60% increase!) I will be looking at other internet service providers unless Xfinity can give me a better offer.
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Hey there, @Eugene58, thanks for reaching out through Xfinity Forums regarding your internet issues. I understand how frustrating internet issues can be, especially while gaming. Are you having issues with your connection at specific times, or is it
Intermittent Internet Connection Problems
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. This problem is happening with multiple computers and devices, not just one thing. It is happening with both wired connections and WiFi connections. My router was recently replaced by a technician and the pro
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Internet bill is too expensive; looking for other options
I'm currently paying $50 per month for 300 Mbps service. My bill will be increasing to $80 next month (a 60% increase!) I will be looking at other internet service providers unless Xfinity can give me a better offer.
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Billing
Hello @user_3p9y1a, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. What questions or concerns did you have?
Speak to an actual customer service agent
I need to speak to an actually customer services agent. Not AI. It’s is not helpful. Your website and phone numbers make that impossible.
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Unlink Peacock Subscription after moving
I recently moved and am trying to reactivate my Peacock Premium perk from Xfinity. When I go through the activation it give the error "Your Xfinity account is already linked to another Peacock account." I only have one account, and it is the one I am trying to link it to. Can somebody help me unlink
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Sign-In and Account Management
@user_v22hyy Thank you for that information and that is definitely a long time to be waiting for the work to be completed. Let's look up your account and check on that progress for you. We can return here once resolved to provide what we found/worked
Buried cable
We had a temporary line hung for internet service in the fall of 2025. A cable was buried in the spring of 2026. We were told that someone would return to take down the temporary line and complete the connection of the underground line. 7/22/2026 I check online and there is no longer an active ticke
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user_bma22 Thank you for stopping in for help with reconnecting your line after your remodel. We would be more than happy to help get this started for you. Let me ask: are you ready to restart services at the location as well?
I need to reconnect cable line to my house
I'm finishing up a home renovation and the overhead cable line had to be disconnected from my house. I need it to be reconnected. I'm in Alexandria, VA.
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Incorrect Zip Code
I have been trying to port my number out of Xfinity Mobile. However, I keep getting an error saying that I have the wrong zip code. I have double checked online and with an xfinity agent that the zip code is correct. I have also tried all previous zip codes it could have been. I asked the chat agent
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Network
user_z2f7kr Congratulations on your impending move to Japan. That is awesome, and we can definitely help make your transition as smooth as possible. Here is a great link that touches on all the available return options you have for your rental equipm
How to end service
I will move out to Japan so I want to end services and return equipment. What do I need to do?
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maggie723 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppo
Free Watch because of being a diamond customer
When visiting your store on Monday, July 20, 2026, I was told that I qualify for a free watch because I was a Diamond Customer. I repeatedly asked the Xfinity staff member if there were any monthly charges attached to receiving and using the watch. The response was no each time. The only charge was
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Hello @jay285, our expert Again's suggestion is solid, the steps to what you are asking for are in the above post.
IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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Hello, user_y7nga2. Thanks for posting on our community forums. I see EG offered some information. Did that help? Thanks for your support, @EG!
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Retrieving home WiFi network name & password
My sister has internet on her xfinity account but has lost the network name & password. How can she recover it?
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