Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (506.5K)
Thank you. I have send a message.
Unable to add a line
Good afternoon, I am trying to add an additional line and finance a device but it states I am unable to do so. I have spoken with chat and phone support many times. I believe this may be because my credit was ran when frozen. It has since been unlocked but support states they cannot run it again..
Question
@scotlamar5 Thanks for adding a post. We can stop the service using the last day it was used. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at t
Unable to cancel service — no callback after multiple attempts
I need to cancel my residential internet service. I moved out of the service address on July 28, 2026 and have been trying to cancel since then. I have called 1-800-934-6489 multiple times and used the scheduled callback feature. I was told a retention representative would call me back. No one has c
Question
Of course, that's what we're here for! "Inactive" means that it hasn't been logged into for that 90-day period. So by checking it periodically, you are keeping it live and active.
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
Question
Need archived 2022-2023 statement PDFs from previous address for residency verification.
Hello, I need assistance from an Official Employee to retrieve my historical monthly statement PDFs from 2022 and 2023. These are for a critical residency verification process, so they must be the full original bill layouts showing my previous service address block. The frontline phone support team
Question
•
Billing
Reducing our Comcast/Xfinity monthly bill
Hello, is someone in Customer Service willing to assist me in finding the best promotions and discounts for our X1 TV & Internet? What offers are available starting in August, and how long do they last? I was told by someone in billing to check back in August to find the best deal for the TV & Inter
Question
•
Customer Service
HELLO in there??? NFL most watched popular sport on tv!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Customer service doesn't have a clue what the problem is with NFL network. They think you need to subscribe! UGH...pre season IS here.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Thanks for taking time to reach out on our Xfinity Community Forums page @Gimril. I work from home too, and I know how important it is to have a fast and strong internet connection. I'd like to do everything I can to help get it fixed, Please send a
Report a cut cable line
A landscaping service cut the cable line on the exterior of my house and I have no internet access. We will attempt a temporary repair since we work from home.
Question
Hey there, @user_oh3dtw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand where you are coming from regarding the need to have the correct bootfile for your services. I would be more than ha
Manual boot file push
I need my customer-owned Netgear CAX80 modem reprovisioned and the 1.2 Gbps boot file pushed manually.
Question
It is football pre season: I want NFL network!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us! Thank you for choosing Xfinity!
Great customer support
On August 3. I contacted Xfinity in reference to a rather complicated problem involving billing. I spoke with a gentleman named Adiyta. He was extremely patient, very professional and managed to resolve my rather complicated problem in a relatively short period of time. I was very pleased with our i
Question
@XfinityAlfonso Thank you for replying! The email account's been receiving creepy spam for years. I've logged in periodically just to make that sure that nothing useful's arrived. Does that fit the "inactive" definition? I've never received anyth
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
Question
Unable to cancel service — no callback after multiple attempts
I need to cancel my residential internet service. I moved out of the service address on July 28, 2026 and have been trying to cancel since then. I have called 1-800-934-6489 multiple times and used the scheduled callback feature. I was told a retention representative would call me back. No one has c
Question
•
Customer Service
Retention offer made in chat then denied – ticket [Edited] and Chat ID [Edited] – is this an FCC issue?
A few days ago an Xfinity agent offered me $46/month for 500 Mbps for 5 years for being a loyal customer (no contract, no rental fees, unlimited data + $10 loyalty credit). No expiration was stated and I have the full chat transcript. I am a Gold member and was previously on the Loyalty Plan ($55 fo
Question
•
Customer Service
Thanks for those additional details, @user_meugbg. Let's see if we can check into this a little deeper. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct m
Unable to add a line
Good afternoon, I am trying to add an additional line and finance a device but it states I am unable to do so. I have spoken with chat and phone support many times. I believe this may be because my credit was ran when frozen. It has since been unlocked but support states they cannot run it again..
Question
Hi, XfinityAlfonso! Thank you for replying! The email account's been receiving creepy spam for years. I've logged in periodically just to make that sure that nothing useful's arrived. Does that fit the "inactive" definition? I've never received anyt
Trying to delete empty email account that I don't want to migrate to Yahoo. How?
Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro
Question
user_gntpkm - Let's chat and review viewing options together! You can view steps on how to send us a direct message within the forum clicking on the link below.How to: Direct messaging within the forum On a Desktop: Make sure you’re logged into
HBO Max Glitch
Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.
Question
Report a cut cable line
A landscaping service cut the cable line on the exterior of my house and I have no internet access. We will attempt a temporary repair since we work from home.
Question
•
Customer Service
Why is it so hard to schedule a technician to fix Internet issues with cable box
Why is it so hard to schedule a XFINITY/Comcast technician in a timely manor. When you have no internet, for no reason and you work from home. How do I speak to XFINITY/comcast technicians that are in my area? I’ve called all the 800#, and tired direct messaging. But I get a support team that does n
Question
•
Your Home Network
Hey there, @Macuser4770, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with finding the best promotion for your services. We truly appreciate your longtime loyalty to Xfinity. Can you please send
XfinityJeniece
commented
26 minutes ago
to the conversation:
0
0
Reducing our Comcast/Xfinity monthly bill
Hello, is someone in Customer Service willing to assist me in finding the best promotions and discounts for our X1 TV & Internet? What offers are available starting in August, and how long do they last? I was told by someone in billing to check back in August to find the best deal for the TV & Inter
Question