Xfinity Community Forum

Thanks for clarifying, user_7njonx! Is the modem located in the most central location in the home (as much as possible depending on coax outlet locations throughout the home)? It's definitely odd that your account would show a WiFi extender if you ha

XfinitySean

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7 hours ago

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My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

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Hello @user_evxg0k! You have come to the right place for help! To make sure I understand correctly, did you move your modem to a different room inside your home, and it stopped working, or have you transferred your service to a completely new address

XfinityQuemekia

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7 hours ago

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Horrible customer service

I moved and move the modem and I need to know how to get it to work

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Horrible customer service

I moved and move the modem and I need to know how to get it to work

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Sign-In and Account Management

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@XfinitySean there’s dead zones. When I’m on the WiFi it works and it works great but if I’m say in my bedroom I can’t do anything and have to go to the kitchen, same with some adjacent areas of my living room. Because I’m partially underground, not

user_7njonx

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7 hours ago

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My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

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@XfinitySean the signal etc is actually good but I have dead zones around my apartment…and if my internet doesn’t work then nothing in my phone works because it’s a smartphone. So I can’t for example use my internet or text or call from my bed, but

user_7njonx

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7 hours ago

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My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

Question

Greetings @user_b60e66, and thank you for reaching out to us using our Xfinity Community Forum. An unexpected jump in your mobile bill is definitely alarming, and that is not the experience we want anyone to have, especially on a fixed income. We wan

XfinityMelinda

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7 hours ago

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Fixed Income Senior Bill Spiked HOW

Asap why did my mobile bill plan jump from 21.00 Monthly to now owing over 1, 000$ ? The phone is paid for. On fixed income what did I inadvertently sign up for. I can't afford to pay thus bill.I need explanation/ help, asap

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Hey there user_7njonx, thanks for taking time out of your day to reach out here on the community forums! I'm sorry to hear you're running into issues with both your internet and mobile service. You're in the right place for help! Can you provide a li

XfinitySean

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7 hours ago

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My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

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user_3ym1ww, Thank you for reaching out. If you have an Android device, you can find detailed steps here https://www.xfinity.com/support/articles/android-device-xfinity-wifi. If you have an Apple device, those steps can be found here https://www

XfinityVianney

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8 hours ago

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Wifi

How to get Xfinity WiFi on my phone

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I also am very annoyed about Comcast cutting off the NFL Network channel. I will consider changing providers if this situation is not resolved. Comcast charges almost $300/month and they can certainly afford to have a channel on that a lot of people

user_azrfqr

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8 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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@user_vg40qz Sorry for the late reply. The notification was sent to the new Xfinity/Yahoo account that I don't check. Anyway, shortly after I asked my question here, XM announced two new plans: Mobile Plus and Mobile Select. They both offer unlimit

camedia

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8 hours ago

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Are "Premium Unlimited" and "Unlimited Premium" two different mobile plans?

I just upgraded one of the lines to "Unlimited Premium" from "Unlimited," and the confirmation email says 50 GB/mo of high-speed data, reduced speeds after 50 GB 15 GB/mo of mobile hotspot data, reduced speeds after 15 GB HD streaming with 720p video This is different from the Premium Unlimited plan

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Hello @user_m31wou thank you for reaching out on our community forum! I know how important it is to make sure your services are working correctly. I would love to take a look and see what may be going on. Please send us a direct message with your fu

XfinityAbby

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8 hours ago

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TV is disconnected

There was an xfinity guy in our yard today and now we have no TV. Why did he do that?

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TV is disconnected

There was an xfinity guy in our yard today and now we have no TV. Why did he do that?

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Sign-In and Account Management

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user_kt816x, hello there and thanks for reaching out. I apologize about the experience you and your mother had trying to get service set up. I can absolutely understand how frustrating it must have been after multiple phone attempts and then taking t

XfinityQue

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8 hours ago

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Unacceptable customer service

I am trying to establish service at my mother's new address in Middletown ct. We have tried multiple times via phone with no luck. Today we went to the store on Washington street for assistance. They had no clue what they were doing. Couldn't get their ipads to work, scanned my mother's license 10 t

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Unacceptable customer service

I am trying to establish service at my mother's new address in Middletown ct. We have tried multiple times via phone with no luck. Today we went to the store on Washington street for assistance. They had no clue what they were doing. Couldn't get their ipads to work, scanned my mother's license 10 t

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Customer Service

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Thank you for reaching out to our team. I will be happy to look at the provisioning on your device from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In"

XfinityJohnG

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9 hours ago

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CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan

CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio

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CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan

CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio

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Your Home Network

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CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan

CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio

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Customer Service

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Thanks for posting on our community forums, user_8ngil0. I see @Again asked some questions. Would you mind answering those questions? It will help us point you in the right direction. Thanks for your help Again!

XfinityDilary

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9 hours ago

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I can’t login to my Comcast email

I need to retrieve my emails

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Thanks for reaching out on our Xfinity Forums, @user_8f44xh. Were you able to access your email using the link @Again shared?

XfinityAbel

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9 hours ago

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Open email

I can't open my Comcast.net email after traveling abroad. It requests IMAP password

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user_q96ixh, I'm sorry to hear you feel this way. Did you still need help with your transfer, or were you able to complete the process?

XfinityVianney

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9 hours ago

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I’m not receiving the PIN text message for transfer to another carrier

I’m requesting to cancel my account and transfer my number, but I don’t receive any text messages from xfinity. not even verification codes. this is absolutely ridiculous and I’m not able to even login to my account anymore.

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