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Ok, got it, I will wait
Intermittent packet loss
Starting around 2 months ago I have been experiencing intermittent packet loss for around 5 seconds at a time, every few hours. It's been incredibly annoying for video calls when working and when gaming*. I assume something must have changed since I've been using xfinity for almost a year and a half
Question
Hey there that all does sound correct. The new strong password you create will take the place of the one you have been using, and you will use that when logging into your Comcast email at Yahoo, or on the Apps where you currently view your email. Yo
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
Thanks, this sounds much better. I will repeat what I understand from you. 1. The new strong password I am instructed to create will be used to login into my "Comcast email under the new Yahoo format" after the migration to Yahoo was executed. I wil
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
Does https://support.google.com/websearch/answer/179386 help? Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of y
change ip address
Like so many others here my IP address is listed in Indiana, not Illinois where I am. No matter whom I ask or what I've tried I can't get it to change--everyone just passes the buck. How to solve this?
Question
Please understand that I'm not trying to expedite the transition timeline. In fact, more the opposite. I have more than a few Comcast.net accounts (primary and secondary), and I'll have to re-do the Outlook settings for all of them to conform
Will I recieve a notification *BY EMAIL* when it is time for me to migrate my Comcast.net email to Yahoo?
The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo
Question
Thanks. Unfortunately I have followed all of these steps previously except checking the event log (which I will now do) but the problem hasn't gone away.
Intermittent packet loss
Starting around 2 months ago I have been experiencing intermittent packet loss for around 5 seconds at a time, every few hours. It's been incredibly annoying for video calls when working and when gaming*. I assume something must have changed since I've been using xfinity for almost a year and a half
Question
The "outage" started Friday around noon. Still having issues with certain channels. And other error codes popping up, too. They're all basically saying the connection or signal is sketchy. Our Internet has been speed testing at what it's supposed to
XRE-03059 Error
We've been receiving this error over the last few days. It was occurring on our old box and the new box we just installed last night (upgraded to 4K box and new TV Plus service instead of Popular TV). All of our channels we watch seem OK except the national ABC Network and ESPN and ESPN2. Internet i
Question
Believe it or not it's not Comcast this time! CreateTV is presented by the Public Broadcasting Service. The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. But if you contribut
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
Surprisingly, not Comcast this time! The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. So if you want to complain contact your senator and representives. But if you con
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
@user_10k9j0 nope. The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. So if you want to complain contact your senator and representives. But if you contrib
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
@wallyk52 The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. So if you want to complain contact your senator and representives. But if you contribute to your local PBS
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
@user_ljqamp Believe it or not it's not Comcast this time! CreateTV is presented by the Public Broadcasting Service. The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts.
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
Sorry that is not correct. Believe it or not it's not Comcast this time! CreateTV is presented by the Public Broadcasting Service. The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had t
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
@user_74bx7s Believe it or not it's not Comcast this time! CreateTV is presented by the Public Broadcasting Service. The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. But if
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
Believe it or not it's not Comcast this time! CreateTV is presented by the Public Broadcasting Service. The government funding cuts to the Corporation for Public Broadcasting means that local PBS stations had to make severe cuts. But if
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
Nope. It doesn't do it.
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
Question
@user_pp7syw with the large government funding cuts to PBS, decisions needed to be made. If you donate to your local public television station, you will be able to watch many of the shows. Hope this helps!
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
Accepted Solution
XB7 Bridge mode
has anyone gotten into the UI of an XB7 to switch it to bridge mode?
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Your Home Network
@user_a9365 thank you for working with us to get those additional TV boxes cleared up on the back end systems so that your app is now accurately reflecting the devices you have. Enjoy the remainder of your evening and upcoming holidays, and thank you
account clean up
My account shows I have 3 tv boxes on my account. I actually have only one. I reported this last month and was told it can take up to a full billing cycle to update. After the billing cycle there were still 3 boxes showing and I was told it may take 2 billing cycles to be corrected. It's now been 2
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Accepted Solution
Please see https://www.xfinity.com/support/articles/admin-tool-access and https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode Please be aware that there are 2 kinds of responses in this Forum: Replies and Comm
BruceW
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7 hours ago
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XB7 Bridge mode
has anyone gotten into the UI of an XB7 to switch it to bridge mode?
Question