Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (460K)
Coax to my box and HDMI from the box to my TV
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
Thank you for replying, I should have clarified: I'm a long term customer and this is a unique, temporary situation as the payments are being made/sent by my employer. Last month the payment was received but not posted to my account (for approx 3.5 w
Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
Question
I do believe that will fix the issues. Are you using coax or HDMI to connect to your TV?
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
Identification Verification
I recently had an incident where my phone was destroyed. I ordered one online, as I've done at least ten times before. After taking my order, and charging me, your terrible company decided it needed to ask for my ID. I have now been to two stores to try and get this taken care of. I don't have acces
Question
•
Devices
Lower ping
I was wondering if there is anything I can do to lower my Ping. We do a lot of gaming we are getting our speeds at 2100 -2300 but I’m testing with high ping. Which can cause lag in games. I have already done port forwarding and we also use Ethernet cords.
Question
•
Your Home Network
No, I haven’t swapped out the equipment yet
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
Hey @nwgirl73, Thank you for visiting our official Xfinity Forums Community support page. With mail in payments, typical posting can take up to 10 business days to reflect on the account. That is if the payment was properly made. The best and fastest
Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
Question
Have you tried swapping out that equipment?
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
Yes I’m still having the pixelation issue
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
Having the same issue. I only have the issue with one of my tv's and not the other. It's impossible to watch a show on Paramount + as every few minutes it buffers/freezes and then shows an error message. What is the fix?&nbs
Paramount plus issues
Still there’s an issue with Paramount+ on Xfinity so I guess I never learned how to fix it. Stupid it’s taking me over an hour to try to somewhat compatible show together on Paramount+ using Xfinity. I’m so over this. i’m using the cable box and Paramount+ is stupid and I hate it
Question
@user_friendlyother Thanks for reaching out to us regarding your address book. I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
Accidentally reported phishing
Hello! I was moving about 20 legit messages from my inbox to trash and accidently hit the button "mark as spam and report as phishing." Oh no. These were addresses that I want to keep as safe senders - some very important ones! What do I need do to get these addresses back as safe sender? Thank you!
Question
Hey there, @user_g5bc0u, thanks for reaching out through Xfinity Forums regarding your cancellation and billing details. I would be happy to take a look at your account to provide you with the details and ensure everything is disconnected. Please sen
Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026
Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being bi
Question
Hello, user_j846mg! And other readers on this page! Great news for our Xfinity TV customers! If you’re on an eligible, high‑tier plan, you can now enjoy ESPN Unlimited at no additional cost. We know how important it is to have easy access
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
Question
No, but I believe he cancelled my automatic cancellation after the month, because I got a message that my account is still being billed for the Wi-Fi even though I was told multiple times that my account would be cancelled before the new billing peri
Live agent has been having emails and phone calls sent to my phone, as well as disconnecting internet on and off
I had a pleasant chat with Rohit 3/20/2026 about 20 minutes ago. He seemed frustrated at me but I thought the conversation went well, I was just going over a small trivial matter about my account. I ended the chat after thanking him and I keep getting emails and texts and calls from xfinity immediat
Question
Charge after cancelling
I spoke on the phone to someone who told me that they were going to cancel my account at the end of the billed month, so that I would not start the next month of Wi-Fi and would not owe any money. A few days later I verified this through the agent chat that again I would have my account cancelled an
Question
•
Billing
I can't even get as far as activating ESPN Unlimited. Whenever I try to log in to my account to activate I get an error message that I need to activate my Xfinity account. I tried via Xfinity chat to resolve and got absolutely nowhere after trying fo
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
Question
Hello there @user_df3b9c, are you still having an issue with pixelation on your TV?
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
Not according to Xfinity. They state it was their decision to drop the channel due to cost. They needed to ask their customers if they were willing to pay or not. Or maybe they should stop increasing their cost bi-annually and it wouldn't be an issue
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026
Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being bi
Question
•
Your Home Network
We're sorry to see you go, user_xoib68! We appreciate the time you spent with us. Just to make sure everything went smoothly—have you received the confirmation email for your disconnection request? To help clarify billing, Xfinity bills one mon
XfinityThomasA
commented
2 hours ago
to the conversation:
0
0
Charge after cancelling
I spoke on the phone to someone who told me that they were going to cancel my account at the end of the billed month, so that I would not start the next month of Wi-Fi and would not owe any money. A few days later I verified this through the agent chat that again I would have my account cancelled an
Question