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Constant outages by Network damage
I just started Xfinity Internet and now there has been network damage according to the outage details every other day. I read in another forum some one is most likely doing this damage intentionally by digging into the lines. My Internet has been down all day.My building is the only building this ha
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Your Home Network
Upload speeds drop to zero or near zero intermittently, making the connection unusable.
We have had two technicians come to our home in the last two weeks. Same issue. Upload speeds drop to near zero or actual zero. Download speeds also slow to ~40 mbps or less. Ping times are normally 10 - 15, but recently increase to hundreds. Sometimes Speedtest.net will just quit and say that they
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Your Home Network
How does this HAPPEN !!!!
How is it possible that my neighbor right ABOVE me in my APARTMENTS has WiFi (same service same plan same provider) but me? Noooo "outage in the area".
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Your Home Network
Account is not finished
Trying to finish setting up my account but can't get in touch with a person
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Customer Service
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
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Customer Service
I can't connect to my wifi because it asks for a security key which I don't have I don't
I cannot connect to my wifi and when I attempt to connect, I'm asked for the network security key.
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Your Home Network
Sent the direct message.
Cannot change Xfinity router settings.
The tech who came home and set up my router told me that the ability to control router settings would be present on the app within a few hours of him setting up the router. That did not happen, I do not have a wifi tab on my app. Since then I've interacted with multiple Xfinity agents who say they'v
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Hello @user_vkw30, I'm reaching out to you to see if your spam issue was solved?
Prevent email from going to SPAM
Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent
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ilenek, ok and have you unplugged the devices for 60 seconds then attempt to view the channels after the reboot?
Cable tv pixelating
Only when watching cable. Apple TV fine. Everything tight and tried rebooting. Happened when temps dropped
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Same problem.. tried to get a print label followed the instructions but it said pick what I wanted to return but no option to return phone
Can't get return label for iPhone 17
I purchased an iphone17 through Xfinity online for my daughter for Christmas however she wants to keep her old phone. The phone has never been opened or activated and sealed in box. Called Xfinity and spoke to a robot for an hour and a half and GOT ABSOLUTELY NOWHERE.... the robot wanted me to open
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delete from this forum
I would like to be deleted from this forum account. Please do this, as I cannot see how to accomplish it myself. Please advise when it is done. Thank you.
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Yes, both boxes experience same issues.
Cable tv pixelating
Only when watching cable. Apple TV fine. Everything tight and tried rebooting. Happened when temps dropped
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I have the same problem
Keypad Communications Failure
The batteries died in my wireless Keypad (Centralite). I replaced the batteries, with fresh batteries, which I tested with a multimeter. I put the keypad back on the wall. I now have a "keypad communications failure" showing in both the app and on the touchpad. The keypad lights work, and the button
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We can absolutely have those cards reissued. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messa
Unused and expired giftcard
Hello! I have 2 gift cards that are unused and I never activated them. They have expired. I’ve heard from an in store service rep they can be reissued. Can you help with that?
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Weirdly, the transition to Yahoo has apparently become optional now. Though they have not provided a way back for anyone who has already moved. I suggest people who got moved early start complaining about that. Who knows, they seem to ha
Yahoo Email
I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad
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Unused and expired giftcard
Hello! I have 2 gift cards that are unused and I never activated them. They have expired. I’ve heard from an in store service rep they can be reissued. Can you help with that?
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Customer Service
ilenek, ok, good to know. Are both experiencing the same troubles?
Cable tv pixelating
Only when watching cable. Apple TV fine. Everything tight and tried rebooting. Happened when temps dropped
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latest modem recommendation
The official site recommendation is for Netgear CM2050V. However, I have found information in the Xfinity support indicating that it was removed a year ago and the CM3000 or CM2000 are recommended. Which is it?
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Your Home Network
Hello @schalli, Thank you for reaching out on our community forum, It sounds like you have already attempted some troubleshooting steps. Please send us a direct message with your full name and address so that we can assist you further. To send
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Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
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