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New modem MAC issue
Recently I switched back to Comcast but caused come chaos with multiple orders because closing on a house fell through. Point being I am trying to go through the setup and the MAC address cannot be scanned or manually added to enable wifi. This I am guessing is because I had multiple models at one p
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Your Home Network
Hello @user_7ujmj2 Thanks for reaching out. We appreciate you signing up for a recent plan. To better assist you can you elaborate on what you are seeing when you sign in and what package and channels you signed up for?
Setting up recent purchase package
I have Xfinity fire tv. I have successfully signed in on Xfinity stream. I cannot figure out how to access all my channels.
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Thank you for working with our Digital Care Team, @user_u8k1m0! I'm very glad we were able to adjust your move date and provide some options for updating the equipment delivery through FedEx. Now that it appears everything has been addressed, with se
Transfer Service Request Scheduled & Equipment Shipping Early
Hello! I am moving apartments towards the end of this month. So, in preparation I scheduled a transfer of service for the move-in date of my new apartment, which is a couple weeks out, but for some reason I am being shipped new equipment already to that address that I do not live in or have access t
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Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Xfinity Stream Website
user_1lgtwo, Hi there! Thanks for reaching out. I can understand the frustration caused by dealing with getting your number corrected as a mobile iPhone user myself. I am sorry to learn about this experience. You've reached the right team. Over socia
Incorrect mobile number
This is a screen shot from my iPhone it shows my number as [Edited: "Personal Information"]. This incorrect. My number is [Edited: "Personal Information"]. I have tried several times to get this resolved and have had no success. Can someone please help!
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@user_oyx5jm Any resolution to this issue on your Hitron Coda56 ? I am having a similar issue with the Arris S33 - I have spend hours on the phone with support trying to diagnose why the modem is capped at 45 Mbps Upload. I just ordered a Hitron Cod
Slow upload speed with Hitron CODA56
Hello, I recently installed a customer-owned Hitron CODA56 modem to take advantage of the Next-Gen upload speeds in my area. My modem diagnostics show that it is successfully locking onto the DOCSIS 3.1 OFDMA upstream channel (status: OPERATE), but my actual upload speeds are hard-capped right aroun
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user_x2v2pg Rewards redemption can take up to 48 hours, but normally they complete within the first 24. When did you claim the offer?
Universal tickets
I redeemed my code for Univeral tickets, how long does it take for them to email the tickets. I am going soon to the park
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Universal tickets
I redeemed my code for Univeral tickets, how long does it take for them to email the tickets. I am going soon to the park
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Customer Service
Just wondering if there are any movements on this. I reached out to support yesterday after getting our Xfinity service activated. Support didn't even seem to realize that the option wasn't avail on this model (kinda mindblowing that they didn't even
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Unlock code for paid off phone
I paid off my phone and was told it will unlock automatically. But, the new service and Sim card ask for an unlock code. How do I get the unlock code for paid off phone?
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Devices
Greetings, @user_nh6u93! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Mobile Free Line For a Year promotion. You have definitely come to
Free phone line promotion question
Can you recieve this said Free phone line for 1year, if you are signed up with the "Internet Essentials" plan? Thanx in advance. D
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The worst service ever
I've been trying to get Xfinity service at my home for about a month now. I had someone come out and they identified that the line had been cut to my home and I needed to run a temporary line and install a new outlet into my home. I then had two appointments scheduled through Xfinity assistant where
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Xfinity Compliments
Hello @Chuckysays If it is not seeing an old account or something then that could be why. But we can take a look at things and worst case send a ticket to the membership team to update the tier. Please send us a direct message with your full name and
Diamond Membership
I have a new account with xfinity but was with xfinity before and it currently shows I am platinum level. I have 4 products subscribed and according to the chart I think I should be at Diamond level. Currently have internet, now tv, smart home and mobile. Can someone verify this and update my tier?
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Diamond Membership
I have a new account with xfinity but was with xfinity before and it currently shows I am platinum level. I have 4 products subscribed and according to the chart I think I should be at Diamond level. Currently have internet, now tv, smart home and mobile. Can someone verify this and update my tier?
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Customer Service
Good morning @user_9j7mb0, we would be happy to look into your DVR concern and get things working again. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Mess
Dvr not working
My xfinity dvr service has been out since april can't record shows from X1 box but they appear in the app. Was told this was system wide and would be fixed shortly that was back in April. Not understanding how this issue is still not resolved its been very frustrating to lose this service and find i
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Hello @user_30193s, Thank you so much for taking the time to share your feedback. We truly understand how important it is to have access to the content you enjoy. Sorry for the frustration this NFL RedZone issue may be causing. Please know our teams
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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@user_8d8qdj Thanks for reaching out. We apologize for any inconvenience you’re experiencing with your internet connection. The Xfinity app is a helpful tool for remotely troubleshooting connection issues. It can work with the chat assi
Recurring intermittent outages — high downstream power, requesting line/tap inspection
Here you go — cleaned up and forum-safe: I'm experiencing recurring intermittent internet drops on my Comcast Cable connection (2 Gig plan). This has been ongoing for roughly a month and is documented with router-side logging, not a vague "feels slow" complaint. I've already power-cycled and factory
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@user_i166d1 Thanks for reaching out. We are excited you decided to come back and join the Xfinity family! We apologize for any issues you’re having with activating your modem. The link below provides step-by-step instructions that can
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New modem MAC issue
Recently I switched back to Comcast but caused come chaos with multiple orders because closing on a house fell through. Point being I am trying to go through the setup and the MAC address cannot be scanned or manually added to enable wifi. This I am guessing is because I had multiple models at one p
Question