Xfinity Community Forum

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Unable to access via the app, browser (mobile and desktop), including cleared cache/cookies/using incognito. I am always back the page that says: "Join Xfinity Membership to continue It looks like you're not a member of the program yet. Once you join

user_gnszx6

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34 minutes ago

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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user_ipcv10 I would be all about wanting that too and reaching out if I was not seeing it. We can help. Please give the following a try: Open the Xfinity app and sign in with your Xfinity ID. Look for the Membership section (formerly Xfinity Re

XfinityPeterH

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35 minutes ago

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Starbucks $10

I got a push notification saying XFinity members get a free $10 gift card to Starbucks but am unable to find it anywhere available in the app

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user_gnszx6 Welcome to our community forum! Thank you for reaching out so we can make sure you're able to claim the perks and discounts that you earned and deserve to enjoy through our Xfinity Membership program :). Are you having trouble with the mo

XfinityEmilyB

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37 minutes ago

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

Hello, @user_2uwcu6. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the

XfinityFrank

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39 minutes ago

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Extremely poor customer service

Over the last 24 hours I was assured by 3 Xfinity agents my phone service would be restored. I already knew I was ineligible for another repayment plan, but they said the higher ups and billing team approved me for August 15th because I was a valued customer. Skip to today. No service, refusal to le

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user_6b93i4 I'm sorry to hear you aren't able to use your phone. Your User ID, should be your preferred email address. Do you still have an active internet account with us?

XfinityKassie

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42 minutes ago

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Phone help today

I need to establish a port out pin by tomorrow. I have tried every way I can to to reach an agent who can assist me. I have my account number with T Mobile and the transfer pin. I need the port out pin from Xfinity. It seems to be the onlyu eay I can transfer my current phone number by the end of th

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Starbucks $10

I got a push notification saying XFinity members get a free $10 gift card to Starbucks but am unable to find it anywhere available in the app

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Customer Service

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Cancel Unlimited Data

Hello, I would like to remove my unlimited data option on my plan.

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Customer Service

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I am also unable to access my membership benefits. Stuck in the same loop

user_gnszx6

commented

48 minutes ago

to the conversation:

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

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Extremely poor customer service

Over the last 24 hours I was assured by 3 Xfinity agents my phone service would be restored. I already knew I was ineligible for another repayment plan, but they said the higher ups and billing team approved me for August 15th because I was a valued customer. Skip to today. No service, refusal to le

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Customer Service

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@XfinityQuemekia I can't use my phone. I have tried to edit and corrrect my profile by entering my correct user name and I am not allowed to. It is blocked out.

user_6b93i4

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50 minutes ago

to the conversation:

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Phone help today

I need to establish a port out pin by tomorrow. I have tried every way I can to to reach an agent who can assist me. I have my account number with T Mobile and the transfer pin. I need the port out pin from Xfinity. It seems to be the onlyu eay I can transfer my current phone number by the end of th

Question

user_njf623 Thanks again for reaching out! We are sorry to see you go, however I'm glad we were able to help you with your cancellation request. Take care!

XfinityMartyR

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50 minutes ago

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Cancel

Why is there not an option to cancel services without talking to someone? I just want to cancel the service by a certain date and be done with it. The assistant will not allow me to cancel without making a call. Honestly just annoying at this point.

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No dial tone on my voice phone.

user_02ayly

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51 minutes ago

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No home phone dial tone

No dial tone on home phone no dial tone at router phone connections

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user_wjxa8u Hmm, it sounds like you may need to consult with T-Mobile to see what else you may need to do. Since you have the transfer PIN, that should be all you need from our end. Other than making sure your device is unlocked and able to be transf

XfinityBenjaminM

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51 minutes ago

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Transfer PIN not working

I am trying to transfer my service from Xfinity to TMobile. I have received a transfer PIN from Xfinity, and have my T-Mobile eSIM downloaded. When I enter the transfer PIN to unlock the T-Mobile eSIM, is says unlock unsuccessful.

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Hello, @user_282vvj Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon

XfinityThomasC

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51 minutes ago

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Cancel

I need to cancel my service. I would like to do it online

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Woow this is wired cant get any help from customer service or from here for my XB10 gatway i switched to xfiniy symmetrical service to keep from having to got back to at&t fiber or iQ fiber here in Jacksonville , but looks like i ill be giving t

user_75cd0f

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52 minutes ago

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Help needed with XB10 FDX gatway

I visited an xfiniy store on yesterday afternoon and received a new XB10 gatway for symmetrical 2gig service but after getting home and connecting it properly it looks like my service maybe stock on the the previous xb8 configuration or may not have been reprovisioned correctly or not have correct b

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Cancel

I need to cancel my service. I would like to do it online

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Sign-In and Account Management

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@major90 yes it is throttling, i did all troubleshooting tips like what reset network etc ..you get 5G sometimes and most of the time it automatically goes to LTE. Its not about any issue with devices i guess , its about the network itself is the iss

user_x4evmf

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54 minutes ago

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Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

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@user_li4kz8 I understand the worry when seeing this on your network. The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-5

XfinityDena

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57 minutes ago

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Change modem password

Someone has changed my modem password, I can not get in, the have signed in to it to add a device on the MoCA, so it would not show on device for you

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Transfer PIN not working

I am trying to transfer my service from Xfinity to TMobile. I have received a transfer PIN from Xfinity, and have my T-Mobile eSIM downloaded. When I enter the transfer PIN to unlock the T-Mobile eSIM, is says unlock unsuccessful.

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Sign-In and Account Management

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user_13o635 Welcome to our community forum and thank you for letting us know that your husband's phone is having troubles connecting to the network outside the home. We'll work with you here until we find a solution. What is the make and model of the

XfinityEmilyB

commented

1 hour ago

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Phone says "not registered on a network"

Initially, my husband's phone quit connecting to 4g or 5g towers when away from home. Now it won't allow him to make a phone call saying the phone "is not registered on a network". We have had this xfinity service for over a year...

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