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Perfect @user_tv79aj! I'm glad to hear it's no longer listed on your account. That indicates the return was processed successfully and the equipment has been properly removed. Do you have any other questions or concerns that we can assist with
Charge for lost flex remote
What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?
Question
You Tube was in the same situation. Their ESPN contract for Redzone and Nfl Network also expired in May. They just negotiated a New Contract last week . Tonight their customers are watching the content Xfinity customer
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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Not seeing anything, so I guess it was removed
Charge for lost flex remote
What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?
Question
No worries @user_tv79aj! You can check the equipment currently associated with your account through either the Xfinity app or the Xfinity Account website. To view your equipment: Sign in to the Xfinity app or your account online. Navigate to y
Charge for lost flex remote
What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?
Question
Hello @mahafx thank you for reaching out on our community forum. Have you tried clearing the cache as well? Did this just start happening recently? Also, how long have you had this box?
Intermittent sound
No sound when tv first comes on. Need to reset box and it comes on. Happens repeatedly after not having on for a few days
Question
Don’t know how to check to see if it has been removed, but I assume it has as I was told I would get a refund
Charge for lost flex remote
What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?
Question
Awesome @user_tv79aj! I'm happy to hear that. Are you able to confirm that the equipment has been removed from your account? We just want to make sure everything was processed correctly and that you don't receive any unreturned equipment char
Charge for lost flex remote
What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?
Question
Thank you for reaching out about that problem with the recordings on the stream app, and for taking all of those troubleshooting steps already. If you are still experiencing issues with that, we will be happy to assist you from here. Are you running
Recordings not showing on stream app
My recordings show on the TV but are not listed on the stream website. I have two completed recordings, and neither show up. I have logged out, cleared the cache, synced the DVR and they still won't load. This is happening on the phone app and Roku app as well. Very frustrating.
Question
So I have been following these types of posts about the Disney plus glitch because I have had the same problem with the Xfinity version of Disney plus and have been hoping Xfinity will fix this which clearly they haven’t. Previously I had a paid su
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Upgraded router stays hot
Got an upgrade router and the first one was super hot to the touch, was constantly disconnecting and had our house smelling like burning wires. Replaced it today with the same model and its starting to do the same thing. Already got to the touch. The router itself and the wall plug are hot. Is this
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Your Home Network
Yes, everything went well
Charge for lost flex remote
What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?
Question
Good evening @user_tv79aj, and happy Sunday! We wanted to check in to see if you have had a chance to return your equipment and if the return went smoothly. Please let us know at your earliest convenience or if you have any other questions we can hel
Charge for lost flex remote
What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?
Question
Thank you. I started a new chat and will lookout for a future response.
Xfinity Platinum Watch $300 Discount
I got an email Friday about a deal to get a smartwatch with $300 off. It says in the email the deal ends on 8/11 but that you need a code to get it. I can’t find a code in my email, and when I reached out to chat support they said it ended on 8/8. But the website still says the deal is active until
Question
Cancel Upcoming Appointment
I have tried to cancel the appointment in chat.
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Customer Service
Upstream Channels Upstream Channel Bonding Value Channel ID 1 2 3 4 41 Lock Status Locked Locked Locked Locked Locked Frequency 16 MHz 22 MHz
John523
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Frequent Intermittent disconnects
I've had intermittent disconnects since starting service in March. I had hoped that replacing the cable from the demarc box into my house would help as the existing coax was of unknown age, but the issue has not improved. I see packet loss increase to the point where connection drops, then things im
Question