I rebooted the modem and the problem was fixed. I had received phone calls while the time was incorrect.  I waited a few days to see if it would rectify itself.  Thanks for the response.

@user_8p8ba3 The XB8 you picked up from the store is fully optimized to handle your 1-Gig speed tier. Those emails you received were likely automated system notifications triggered right around the time of your upgrade order. You can always go to ht

Just to report things. Basically everything I had already reported.

As of yesterday morning, I confirmed for the Xfinity folks that using Expert, my 4k channels were still 2.0 only, using the channel 1354 loop. I’ll check again tomorrow and report back. I’ll see if I can find an old program that  should be outp

Still on the subject matter of upgrade.Its been a few weeks since I visited the store to upgrade to 1G and exchange the XB7 for an XB8 as provided by store rep.Days after the visit, I’m getting emails to swap the XB8 for another modem to get the best

Thanks for sharing that you need assistance with a damage claim, @Jaylen0524. Our team can get that opened for you. Once it is open, you will get an email with a secure link where you can upload your photos or documents for the claim. Please send us

@user_9ezgbh, have you spoken with the computer manufacturer to get help with this, as there is not much we can do as your internet provider?

@user_d95551, Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfi

No do xfinity have one for to install