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user_097zwz Hi there! Thank you so much for using this platform to contact our team and we are sorry to hear about your recent troubles with Xfinity Mobile. Our team is here happy for the chance to work together to help make sure we investigate this
Frustrated with Bad Customer Service
Hello, Anyone know an email address to send customer complaints too? I would like to share my experience with Xfinity Mobile and want to make sure it helps others. I am a 23 year Xfinity Diamond customer and I am so frustrated I am looking to end the relationship. Luckily another provider is in the
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Hi there @user_s88sj3 our team would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New
Called Xfinity to cancel service last week but still got charged
I called your support to cancel my home internet and set the final day to be May 31st. But today I got a bill for the June 10th to July 9th cycle, indicating that the service is still active now. Please help me fix this.
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does xfinity still support personal computers?
every new page requires re-login many links yield 400 error -- Request Header Or Cookie Too Large other links direct one to download one of the mobile apps instructions don't match reality trying to find my equipment list says to log into account and it takes you to a DEVICES page no it doesn't this
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Your Home Network
Hello @user_zht6ns, thank you for taking the time to leave a post. Sorry to hear about everything you’ve been through. After spending so much time trying to get this resolved, I can completely understand why you’d feel at the end of your
Customer service
I have been trying to get an issue resolved for more than six months. In the summer of 2025 I canceled my Xfinity account because of ongoing customer service problems. I switched to T-Mobile, and after a few months, found that their service was inferior, so I decided to return to Xfinity. The salesm
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@XfinityJohnG I replied there. Guess that was a waste of time too.
executive customer relations
I signed up on Feb 16. After an initial appt. the tech could not run a line to my house across the street because of a tree in the way. He said they could schedule under the road burial. I said fine. Do that. Despite numerous tries and supposed scheduled appointments, it still hasn't been done. I've
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user_ruh5mf Thank you for reaching out! If you have moved, or made any account changes your payment plan eligibility may not have been aligned with your new account. The Xfinity Mobile Team should be able to check your account alignment. &
Issue w/Mobile Device Upgrade
I've been a customer (internet &mobile) for 10+ years. I would like to upgrade my device on a payment plan. I've been on payment plans for my devices several times in the past, all devices have are paid off. My credit is ok, and hasn't changed much since I signed up with Xfinity 10 years ago. I also
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Ah, ok, @drlodi87. Yes - keep us posted!
I was given the wrong TV box and The exchange
I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on
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Last night about 8:30 PDT last watched was not working for DVR shows. However, about 10:00 the new last watch DVR was showing. I have done no resets or clear last watch. It comes and goes. I see the problem in the evening, but I do
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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I am going back to exchange for another xg1v4. Chat-gbt tells me it might be a failing HD in the unit. I will let you know, if they have another one and it works.
I was given the wrong TV box and The exchange
I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on
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Hello @user_4wly62 Thanks for letting us know. Absolutely no worries. You can return any equipment at your convenience. If there are any unreturned equipment charges on the account they are automatically waived once we receive it.
Router return
Hello Xfinity. We have a router that we will return to you on Sunday. We cannot return it any sooner because there is no one at the apartment right now in Nashville we want to make sure that you know that we cannot get the router turned in today or tomorrow, but we can turn it in on Sunday June
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Router return
Hello Xfinity. We have a router that we will return to you on Sunday. We cannot return it any sooner because there is no one at the apartment right now in Nashville we want to make sure that you know that we cannot get the router turned in today or tomorrow, but we can turn it in on Sunday June
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Billing
user_qjd7x3 I love reading that our peers should be able to assist. I hope they are able to assist and turn around this entire experience for us. If anything changes, and you would like our assistance with the account or services please let us
Xfinity supervisor refused to file a complaint against Xfinity employee
I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the in
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Hello @user_793642 thank you for taking time to follow up, and that is a great question regarding why that may not being showing up in the call history. Investigating further, I found this document that mentions that it could be due to that number be
SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
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Hello, @user_sk5mvq! Thank you for creating a post regarding the changes you'd like to make to your Xfinity Mobile account, specifically with disconnecting one of your lines. To confirm, are you wanting to cancel the line entirely, or were you lookin
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Disconnect a mobile line
Want to disconnect a mobile line
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