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It's been over a week to get connected with someone. I haven't missed any calls or emails, and I've kept looking and asking every day. Please advise?
Unable to get completed Retail Installment Contracts for 2 financed devices; store and phone support refuse copy
I am requesting written assistance from Xfinity Mobile regarding two recently purchased devices and their associated promotions. [Edited:
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Essential denial
Approved, then after escalation trouble with essentials program team, was denied entry into the discounted essential program. I was told I was approved by several people then denied , as I was making an install appointment, because my mailing and permanent address didn’t match.
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Customer Service
Thank you for reaching out to our team about those service issues. I am very sorry to hear about that experience, and I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message w
Complete Internet Outage — Request Executive Customer Relations Escalation
We have a complete loss of Xfinity internet service. I have completed the automated troubleshooting multiple times and power-cycled the gateway. It continues flashing green/yellow and cannot establish service. Xfinity's system confirmed that there are problems with my service, but the earliest techn
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$75 is too much a month for internet
I want to cancel my service with you. I already tried and was offered $45 now it shows $75 on my bill again. I can’t pay that
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Billing
So far I have not received any solution.
Multiple channels not accessible
SeeFor the past 3 months multiple fire sticks and multiple TVS have not been able to get a number of very useful Xfinity stream channels. I have Uninstalled and Uninstalled and reinstalled the app cleared the cache and data Signed out and signed in Unplug the television and router and modem for over
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We are still experiencing the multi times daily "blinking" and no, I have not received received a response to the private message I sent.
Daily outages
We are now having daily outages, sometimes hourly. What is going on? I normally work from home but have been going into work since I cannot depend on Xfinity internet staying up. I am close to switching to ATT. Please advise, I am in the Orange Park South subdivision in Orange Park FL
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I essentials
I want to know why I was approved then denied entry into the $14.95 essentials program? I was first approved, then when I voiced concerns about the skills and professionalism of the essential department I was denied(mystery) they said it’s because my shipping /physical address is different. I told t
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Customer Service
user_baf3v0 Great question. Thank you for stopping in for information on your new connection. Yes, our Xfinity gateways will still have Ethernet ports for hardwired connections as well as provide your WIfI. If you are getting a Pro Install, the tech,
ethernet connection
will the equipment that will be installed have a wired ethernet connection along with the WiFi?
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@okapi @XfinityDilary Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publ
Intermittent IPv6 TLS connection resets to specific Microsoft Azure ranges — confirmed not a router/device issue
I'm seeing consistent TLS handshake resets (10–50% failure rate) over IPv6 to several Microsoft/Azure destinations, while IPv4 to the same hosts is 100% reliable and IPv6 to dozens of other providers (Google, Cloudflare, Meta, Wikipedia, Amazon, Akamai) is also 100% reliable on the same connection.
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@user_vo111q I understand your frustration, and I'm sorry to hear you've had such a difficult experience with your internet and mobile services since joining us. This is certainly not the experience we want for our customers. We'd appreciate the oppo
Does anyone work at this company?
I have had nothing but issues with internet and mobile phone service since I came to this company in February. Customer service is non-non-existent. They do not solve any issues. They offer and make you pay for services you cannot use. They are awful.
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I tried to attach a screenshot from my online account but could not. This is part of what is in the screenshot: Estimated total -$1,991.82 The estimated total reflects charges within these service dates, up to today, and may not reflect charges fro
Keep receiving phone calls about a large credit [Edited]
Keep receiving phone calls from [Edited: "Possible malicious number"]. Last voicemail is about a large credit that I have with Xfinity. This info is true-- I have a very large credit that has not been taken off of my bill. I have also gotten major pushback from Xfinity regarding applying it to futur
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My online bill states Upcoming charges -$1,991.82 Partial chargfes: -$2106.44 Services removed: -$2105.44 Regularly monthly charges: $187.23 However, I'm still being billed for more than $500 each month.
Keep receiving phone calls about a large credit [Edited]
Keep receiving phone calls from [Edited: "Possible malicious number"]. Last voicemail is about a large credit that I have with Xfinity. This info is true-- I have a very large credit that has not been taken off of my bill. I have also gotten major pushback from Xfinity regarding applying it to futur
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@user_qlavmc You have to be asked individually.
EPON Member-Owned Router — Need ONU Provisioning to Remove XER10
I have Xfinity residential EPON fiber with a Nokia ONU and XER10. I want to use Xfinity's Member-Owned Router option for EPON and connect my Ubiquiti UDM-SE directly to the ONU. I am NOT requesting bridge mode or DMZ on the XER10. Please add the appropriate customer-owned-router/COAM configuration,
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Help canceling home internet service
I need to cancel my home internet service. Live chat and a repair supervisor said they could not process cancellation or transfer me to a cancellation team. Can the forum support team help me complete this in writing and confirm the effective date? Please invite me to private messaging for verificat
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Customer Service
Concern moved here to the E-mail help section.
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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okapi. Thank you for providing such detailed testing and documentation. I appreciate the time you've put into isolating the issue. Based on the information you've shared, I can see why you're concerned, particularly since you've observed different be
Intermittent IPv6 TLS connection resets to specific Microsoft Azure ranges — confirmed not a router/device issue
I'm seeing consistent TLS handshake resets (10–50% failure rate) over IPv6 to several Microsoft/Azure destinations, while IPv4 to the same hosts is 100% reliable and IPv6 to dozens of other providers (Google, Cloudflare, Meta, Wikipedia, Amazon, Akamai) is also 100% reliable on the same connection.
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Thank you for checking on all of that for us. I will be happy to look further into that issue from our side for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your servic
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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user_71d4tr. Thank you for reaching out, and I'm sorry to hear about the trouble activating your Peacock reward. We'd be happy to take a closer look at the account and review the rewards' entitlement. Could you please send our team a Direct Message w
XfinityDilary
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Platinum Rewards tier is not pushing the Peacock entitlement token to my account
My Platinum Rewards tier is not pushing the Peacock entitlement token to my account (not able to resolve in a lengthy Chat session), I need a Tier 2 care agent or a backend ticket submitted to refresh my rewards entitlement, or possibly some other action is needed with my account. Thanks! in advance
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