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Reboot of modem and router does not help. No internet yet after planned outage today.
Outage Issue
All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved
Question
Thank you @user_rytamv for reaching out regarding your service concerns following the recent interruption - we’re happy to help. To better understand what you’re experiencing, could you please confirm if the interruption is still ongoin
Outage Issue
All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved
Question
After planned outage today in fort collins, I have no internet now
Outage Issue
All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved
Question
@XfinityShawn I do not.
Can’t watch live tv
None of my regular channels are working they all say this channel requires subscription
Question
Not working for me in Ft Collins, after maintenance on jun11, 2026
Maintenance June 2026
Ever since this maintenance took place, I have been without internet access. --My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)-- I have done every single troubleshooting step, nothing. I h
Question
We appreciate you for confirming the full error message and that this is not happening on other apps @user_mpbf35. For troubleshooting purposes, please: Log out of Netflix Uninstall the app from your TV Forget your WiFi Network Reconnect to your WiF
Please help: you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv
I'm getting a you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv. I contacted netflix and they suggested reaching out to x-finity. They recommended you either removing a proxy server or resetting my network since my wife can watch netflix on her phone via a mobil
Question
Request for refund
We ordered a movie that is awful and can’t even make it through the first few minute. Also named the same name as a movie in theaters. Requesting a refund, please.
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Customer Service
Hi! Thank you for responding! The error message I receive is below in boldThere's a problem You seem to be using a VPN or proxy. Please turn off any of these services and try again. For more help, visit our help center online. I'm not getting this
Please help: you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv
I'm getting a you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv. I contacted netflix and they suggested reaching out to x-finity. They recommended you either removing a proxy server or resetting my network since my wife can watch netflix on her phone via a mobil
Question
Thank you for confirming that you are still at your previous location @user_zxl5hy - we appreciate that information. We’d be happy to review the details of your transfer order and work toward getting your service reconnected; however, we will
My Internet was shut off WAY before my move
I put in a move order 2 weeks in advance and my internet was shut off immediately. I’ve spent the last few hours back and forth with the useless AI assistant before I got through to live support. They helped me and that “fix” lasted all of 5 seconds and now I’m back to square one. I’ve been without
Question
@user_d84srh glad we were able to assist. Are there any additional questions or concerns I can help with today?
Shows not recording - 20260602
All of a sudden we are not able to record shows. Let’s us go set up then it does not record and it has a red not circle on the record. What am I missing?
Question
Good evening @user_mpbf35, and thank you for reaching out with your Netflix concerns - we appreciate it and are happy to help troubleshoot. To get started, could you let us know what error message(s) you’re seeing on your screen? Are you expe
Please help: you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv
I'm getting a you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv. I contacted netflix and they suggested reaching out to x-finity. They recommended you either removing a proxy server or resetting my network since my wife can watch netflix on her phone via a mobil
Question
None of that direct messaging stuff is popping up, I’m on a mobile browser. Also, I haven’t moved yet, I’m still at my old location.
My Internet was shut off WAY before my move
I put in a move order 2 weeks in advance and my internet was shut off immediately. I’ve spent the last few hours back and forth with the useless AI assistant before I got through to live support. They helped me and that “fix” lasted all of 5 seconds and now I’m back to square one. I’ve been without
Question
Please help: you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv
I'm getting a you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv. I contacted netflix and they suggested reaching out to x-finity. They recommended you either removing a proxy server or resetting my network since my wife can watch netflix on her phone via a mobil
Question
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Customer Service
user_5e2pob Thank you so much for reaching out for help with your new box not working. We would be more than happy to help get an appointment set up for you. I will need to pull up your account to investigate this further. If you could send our
Make appointment with an agent to come to house
For the past two weeks I haven’t been able to use my tv or remote I’ve tried making appointments on line but it kept only giving me on line appointments and I keep asking for someone to come to my house please help
Question
Oh, no, we're sorry to hear about your service issues after moving @user_zxl5hy. Let's review your account further to ensure the transfer was set up correctly and take a closer look at why your service is being shut off. To get started, can you pleas
My Internet was shut off WAY before my move
I put in a move order 2 weeks in advance and my internet was shut off immediately. I’ve spent the last few hours back and forth with the useless AI assistant before I got through to live support. They helped me and that “fix” lasted all of 5 seconds and now I’m back to square one. I’ve been without
Question
My Internet was shut off WAY before my move
I put in a move order 2 weeks in advance and my internet was shut off immediately. I’ve spent the last few hours back and forth with the useless AI assistant before I got through to live support. They helped me and that “fix” lasted all of 5 seconds and now I’m back to square one. I’ve been without
Question
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Customer Service
Hello @user_s8n7ha, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mes
Lightning strike
We had a lightning strike that blew the cover off our outside cable box and we have no Wi-Fi. Our neighbors do not have Wi-Fi either. I have no idea how to report this to Xfinity so they will send someone out. Can you help?
Question
Put in new Xfinity box that was delivered- not working so replaced with old & still not working- need to schedule a service call
Make appointment with an agent to come to house
For the past two weeks I haven’t been able to use my tv or remote I’ve tried making appointments on line but it kept only giving me on line appointments and I keep asking for someone to come to my house please help
Question
Hello user_7msyl4, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to have a look here. I am sad to hear you did not enjoy the movie, I never like feeling that way. Especially in th
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Request for refund
We ordered a movie that is awful and can’t even make it through the first few minute. Also named the same name as a movie in theaters. Requesting a refund, please.
Question