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Hello @user_rhwelj We cannot take credit card information through the Xfinity Forums platform. Our online bill pay option is available here: https://www.xfinity.com/bill-pay Other available options to make a payment are found here:  https://ww

XfinityMatthew

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2 hours ago

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make a payment for my phone bill

Please make a payment and I will provide you with the credit car number you will need to keep my updated.

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I did all of that. we just got power back last night at 8pm and the xfinity internet and tv were working; but this morning it stopped.

user_950dxr

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2 hours ago

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WiFi isn’t working

WiFi isn’t working and I’ve already restarted the router.

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@user_8sa3ry We apologize for the delay and any inconvenience this has caused. For assistance, you can contact our Xfinity Mobile agents at 1-888-936-4968 or visit https://www.xfinity.com/support/mobile.

XfinityOrlandoM

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2 hours ago

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Xfinity Mobile

Just activated my ESIM and I cannot make or receive a phone call and apparently there's no way to get a person on the phone to help me

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make a payment for my phone bill

Please make a payment and I will provide you with the credit car number you will need to keep my updated.

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Customer Service

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@user_950dxr RDK-03117 is a connection issue between your box and modem. Thanks for letting us know you have restarted your modem. Have you checked the connections to your modem and cable boxes to ensure everything is finger tight and secure? Is your

XfinityKei

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2 hours ago

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WiFi isn’t working

WiFi isn’t working and I’ve already restarted the router.

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I also unplugged the router and restarted it.

user_950dxr

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2 hours ago

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WiFi isn’t working

WiFi isn’t working and I’ve already restarted the router.

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Thank you for reaching out to us about these old service lines, @thirdbridge. We were able to create the necessary work orders and collaborate with our technical operations team to ensure both lines were ultimately removed. I sincerely appreciate you

XfinityJamesC

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2 hours ago

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Unaddressed ECM Ticket – Safety Hazard

Exterior Construction/Maintenance (ECM) is required ECM Ticket: [Edited: "Personal Information"] There are two dead overhead wires that need to be removed. The trees are pulling on these lines, and they are already causing damage to the house and present an ongoing safety concern for our property an

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The light on the router is blinking. there’s multiple devices that the WiFi isn’t working. an error code shows up on my tv screen. Error Code: RDK-03117

user_950dxr

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2 hours ago

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WiFi isn’t working

WiFi isn’t working and I’ve already restarted the router.

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@user_sdyp4t Hello and thank you for taking the time to reach out to us here on our Xfintiy Forums. Just to clarify, are you seeing a reported service interruption or planned maintenance in the Xfinity app? I understand how frustrating it is when the

XfinityBillie

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2 hours ago

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Internet interruption

My internet has been out for HOURS, with no time frame as to when it will be back on, I work from home and can’t keep taking time off because Xfinity decides when I should have access to my internet, it’s very frustrating and inconvenient to have to miss a day’s pay

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@user_950dxr I'm sorry to hear you're having issues with your internet. Our team is here to help. To get started can you tell us the status of the power light. Is it on, off or blinking? Do you see your Wi-Fi network to connect to? Are multiple devic

XfinityKei

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2 hours ago

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WiFi isn’t working

WiFi isn’t working and I’ve already restarted the router.

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Modem Router Equipment - End of Life

I have Xfinity’s 1GB internet service, and I just learned that both my modem and router are at the end of their life -14 years old. My old setup could only handle up to 300 Mbps download speeds, so it can’t keep up with my current plan. I’m looking to buy a new modem-router combo and would appreciat

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Your Home Network

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Xfinity safety hazard

My coax line outside my house has been torn down and is partially blocking my driveway and access to my house. I was able to contact service and get a technician scheduled but they did not show up as promised. It appears that my case was marked complete and closed. This is a safety hazard to have th

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Customer Service

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Internet interruption

My internet has been out for HOURS, with no time frame as to when it will be back on, I work from home and can’t keep taking time off because Xfinity decides when I should have access to my internet, it’s very frustrating and inconvenient to have to miss a day’s pay

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Customer Service

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I have the same issue. I use fire sticks

user_arjsq5

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3 hours ago

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Getting error message: Upgrade failure. Please restart the application

Getting error message: Upgrade failure. Please restart the application Looks like there are many many customers have this same issue that started about 5 days ago. Please help! Nothing I've tried has fixed it. Restarting white box, etc.

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@user_tg73p6 Thank you for taking the time to reach out to us here on our Xfinity Forums. We appreciate the feedback, at this time you can access your email by going to connect.xfinity.com.

XfinityBillie

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3 hours ago

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E-mail home page

Put e-mail back on the home page!!!!!!!

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WiFi isn’t working

WiFi isn’t working and I’ve already restarted the router.

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Sign-In and Account Management

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Im looking to change payment day

I dont have my payment amount due to an emergency. Can I pay on the 17th of this month?

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Plan

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Mine are with misc. channels. Wonder if anyone will respond....

user_a0f600

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3 hours ago

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DVR recordings corrupt AND HORRIBLE service from Xfinity

I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga

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@XfinityPeterH​ DMsent yesterday

user_xvy144

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4 hours ago

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Internet Still not Connected since May 19th Request for Service!

Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line

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where is my email ? on this website

user_ozvpag

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5 hours ago

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Help with an email account

My wife suddenly stopped receiving her Comcast email on her device. How do we reconnect?

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