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Hello @AtoZ0to9 thank you for reaching out on our community forum. I know this situation has been frustrating. It sounds like the security team was able to get this resolved for you. Did you need additional assistance with gaining access to your acco

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Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

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Modem not working

Had a bad storm and now modem for internet not working

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I have tried direct messaging here and I have tried chatting Again and I have tried calling - and nothing gets fixed! The chats here and regular chat take literally HOURS which I don't have to spare. I would appreciate a direct phone number, that wi

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For the 100th time....Cancel my service!

Why I have tortured myself with this company for the past 15 years is beyond me. I cannot even explain my degree of anger. I am so sick of THE worst customer service known to man. I have posted on here so many times and have NEVER, NEVER been satisfied with the end result of ANY issue and that's ONL

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So basically the subscriber (customer) is 'ripped-off' as usual!

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Recording Programs on TV GO Channels

Why do 'record options' come up on some TV GO channels for programming being shown and not on other TV GO channels?

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Cancel internet service

I need to cancel my internet service effective immediately.

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Running strong so far, hopefull for good.

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My www turning off and on

My www turning off and on. Off for a min or 2 and than back.

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Married life

Movie I was watching or streaming from Xfinity and now I can't why not I wasn't done

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@user_5ew6va Thanks for letting us know. What happens when you try to use your email?

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Pay my bill

I’m trying to pay my bill with a different card other than the one on my account

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XfinityAmandaB, thank you for your reply and information. While Xfinity Comcast has not explicitly stated in official documentation that I've reviewed, the corporate shift toward the Xumo box aligns with the restriction of the Xfinity Stream app on

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High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)

I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th

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Xfinity Gift Card

Hello, I received an Xfinity gift card, but the link provided is not working, so I am unable to claim it. Has anyone else experienced this issue? I would appreciate assistance with accessing and claiming my gift card. The email its self seem a little suspect, but this is the time that they said I wo

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Why did my bill increase without being notifief

My bill keeps going up and I’m not going to pay it

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Help activating Peacock account

I cannot activate my Peacock account via xfinity

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