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I am sorry you were not provided with the right information regarding the installation, user_eovbzl. I am happy to hear you have a tech coming up to get you successfully up and running. My team will set a reminder and follow up with you later today t
Tring to upload Tv streaming
I am trying to load my TV Streaming but having nothing but trouble
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@user_0948df, thank you for confirming the steps that you have taken. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more t
XB8 Gateway URL blocking not working
URL blocking not working when setup in XB8 Admin Console / Parental Controls. Seeking any assistance.
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I am having the same problem also
TV’s audio and video freezes
The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg
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Hello. At this time Disney/ESPN, the owners of NFL Network, have not proposed a deal that Comcast believes is fair for its customers. Comcast pays networks and station owners for the ability to deliver their programming to Comcast customers. Agreemen
NFL and Red Zone gone
Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t
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Yes that is correct.
XB8 Gateway URL blocking not working
URL blocking not working when setup in XB8 Admin Console / Parental Controls. Seeking any assistance.
Question
Yes, that is correct.
XB8 Gateway URL blocking not working
URL blocking not working when setup in XB8 Admin Console / Parental Controls. Seeking any assistance.
Question
NFL and Red Zone gone
Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t
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Customer Service
@user_0948df Just to confirm, were these the steps you took to you apply the settings? Set up website blockingTo set up website blocking from the Xfinity WiFi Gateway's Admin Tool website, you may have to enable Admin Tool access. Visit Allow Xfinit
XB8 Gateway URL blocking not working
URL blocking not working when setup in XB8 Admin Console / Parental Controls. Seeking any assistance.
Question
Thank you, @user_ewawia. Have you tried to log into your account on the Xfinity email portal to make sure that your password works and that you are able to send email?
Sending emails problems
I can receive emails, but can’t send any. What’s a solution? Has happened before.…
Question
Hey It is me the OP AGAIN. I still have had no success and received no help, but i am repeatedly told that a ticket was opened and that the issue is being handled. I was promised credits to cover the cost of my phone, that Xfinity is still unable to
I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)
I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke
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I am sorry to hear that you were not able to turn off the voice settings. Do you know what type of TV box you have?
How to turn off voice volume announcements
Every time I change volume settings I’m told what the new setting is.
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user_bb311e Good morning! Thank you for reaching out to our Xfinity Forums regarding your TV services. I know that can be frustrating when you are trying to enjoy your services. I'm happy to help today. Before we dive in, can you please share any tro
TV’s audio and video freezes
The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg
Question
I tried that, no one replied to me.
I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)
I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke
Question
No, not at all helpful. Go ask mom, go ask dad
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
Question
Username or password for SMTP is incorrect
Sending emails problems
I can receive emails, but can’t send any. What’s a solution? Has happened before.…
Question
user_4a0k04 Thanks for creating a post on our Community Forums. Sorry to hear that the remote continues to give you trouble after replacing the batteries. My team can definitely help get a new remote shipped to you, and you should also be able to vis
Remote
My remote keeps indicating low batteries even after replacing batteries several times. Am I able to get a new remote shipped
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The XB8 gateway just ignores the block.
XB8 Gateway URL blocking not working
URL blocking not working when setup in XB8 Admin Console / Parental Controls. Seeking any assistance.
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@user_xm80i5 Thanks for reaching out to us, we do apologize for any inconvenience you had with the migration from your Xfinity e-mail to Yahoo. If you've already completed the transition to Yahoo, you'll need to reach out to them for any Tech
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
Question
@TheMasterDork Thanks for reaching out to us, We do apologize for any inconvenience you're having access in your e-mail. To clarify, are you going to our website https://www.xfinity.com/email or have you tried accessing your e-mail thro
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Can’t look at my Email
Trying to get to my emails, but can’t, keep going round in circles and getting nowhere.. I put in my password and all I can get is this page.. But not my emails.. Can I talk to a real person to help me get through this problem, Please…
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