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I appreciate you taking the time to step through this with me @MattJ1. We're eliminating potential issues one by one. Are you able to generate a specific 16-character App Password for your Android device via your Yahoo Security Page, rath
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question
wi-fi home assessment
I not sure what type of Xfinity wi-fi service I have but I pay for 2gigs monthly. I don't have a strong singal downstairs and my washer never stays on my network. Do I need a wi-fi home assessment done? Is it a free service?
Question
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Customer Service
@XfinityCliff Its up to date version 14 may 5 2025
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question
user_391kyi Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Remove cable lines from exterior
We are no longer Xfinity customers and would like the lines from our house to the pole removed
Question
Have you also checked to see if you're on the latest version of Android OS on the device?
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question
gmail app and chrome browser don't know version but I just updated
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question
Hello @user_okryqn, and thank you for posting your concern on our Xfinity Community forums. We're here to help! 😀Have you tried troubleshooting your internet issue using the Xfinity App? Sign into the App using your Xfinity Primary
Home internet not working
When I try to connect to my internet, it says internet not available
Question
Remove cable lines from exterior
We are no longer Xfinity customers and would like the lines from our house to the pole removed
Question
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Customer Service
Hi user_a2id82! Thanks for taking the time to share this compliment on our Xfinity Forum. We would love to ensure we can share your compliment with Matthew. Can you please let us know which Xfinity Store location you visited? Thanks for your help!&
Edited: Matthew
Thanks to Matthew, I was able to be in and out of the store very quickly with my new device in hand. I appreciate the service from the entire staff and overall it was a pleasant experience :)
Question
@user_mdfb5v Thanks for confirming what you've done on your end to remedy this issue. I'd like to take a closer look at your account to see what we can do to troubleshoot this freezing issue you're experiencing. Please send a direct message by clicki
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question
What email app are you using on your android device? (And what version?)
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question
Local CBS station in Detroit has black bars on all 4 sides of the image.
I'm trying to watch the 2026 PGA Championship on CBS in HDTV, channels 233 or 1062 in the Detroit TV market. I'm using an X1 and I also checked the Xfinity Stream app. The CBS HDTV channels have small black bars on all four sides of the screen. None of the other channels have this issue. I have rebo
Question
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X1
Good afternoon zman25. I can certainly understand the concern if programming changes have impacted content you enjoy. Here is some additional information about the recent programming changes.
NFL Network
Get your act together XFinity. I've been a customer for years! You charge us the highest prices in the country. You could at least give us what we want! If not, I'll be cutting the cord!
Question
@XfinityCliff The android device gives me problems in my email app or web. Incognito mode does the same thing. "Try a device you've signed in with before. To help confirm its you, sign in on a browser or device you've used before Learn mor
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question
@user_mdfb5v ... yes, I've tried power cycling the cable box as well. Can't really watch an hour long program on Hulu through Disney plus app without it freezing completely at some point during a commercial break. It will always play the 1st commerc
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question
Change Account Ownership
Hi I am moving and would like to transfer my account to my remaining roommate. Same address. Please advise on how to do this.
Question
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Customer Service
@MattJ1 you are saying you get the same issue on the android device when using an email client on that device or the web browser on that device? Have you tried using the browser on the android in incognito mode?
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question
Hey there, sadcustomer2! Thanks for posting on our XFINITY Community forum. We appreciate your feedback, and we will forward this information to our team. We would hate to see you go as a valued XFINITY member.We hope you can reconsider by keeping in
Xfinity commercials on Xfinity Stream
For the past couple of weeks I have been subject to really awful commercials for Xfinity on Xfinity stream. I am shown three Xfinity commercials in a row on at least every other commercial break. As an Xfinity customer I am really feeling abused. Isn't it enough that I'm grossly overcharged, and cha
Question
user_68c436 Do you see a message icon in the top right corner next to the bell? You would want to select that to send the direct message.
Down cable
There is cable on ground that is still attached in the air! Don’t want kids to get hurt who may play near it!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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wi-fi home assessment
I not sure what type of Xfinity wi-fi service I have but I pay for 2gigs monthly. I don't have a strong singal downstairs and my washer never stays on my network. Do I need a wi-fi home assessment done? Is it a free service?
Question