Official

Accepted

Unanswered

Advanced Filters

Search Results (459.6K)

Most Recent
Selected Most Recent

Hi there, @user_7uj9w9! Thank you for reaching out about the channel being removed. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t be

 to the conversation: 

0

ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

Question

Home internet cutting out

It's been an issue for almost two months now that the internet is constantly cutting out multiple times a day. I've done everything to try and fix the issue. I've had multiple technicians come to try and fix it, I've changed out the modem multiple times at the nearby Xfinity store, I've made sure ev

Question

6

0

0

Internet constantly dropping

It's been an issue for almost two months now that the internet cuts out multiple times during the day at the most random of times. I've had multiple technicians show up to try and figure out the issue. I've gone to the xfinity store nearby to change out the modem. I've done everything from turning t

Question

6

0

0

Went to Xfinity store and a real person! He said to go to Library and then recordings and then press on picture of the show and hold and delete comes up and click. Worked with some but not all. 

 to the conversation: 

0

Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows

When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.

Question

cancelation confirmation

I have requested cancelation of the service on 3/23. But it seems the service is still not connected. How can I check if my service has been successfully canceled so I don't get a suprised bill? Will my bill stop on the day I requested cancelation?

Question

4

0

0

KiririnIchiban - Hello, and thank you for reaching out to us here for help troubleshooting your connection with Apex! Since it's the only game impacted it might be an issue with that game's servers. Have you tried connecting to another to see if it h

 to the conversation: 

0

Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

Question

I will also speak to our IT department at work tomorrow and see if we can stop using them for business as well. They don’t deserve our money if we can’t have the services we pay for.

 to the conversation: 

0

Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

We’ve already begun looking for another service. Not having a predominant station like NBC/ABC/CBS for this long is unacceptable.  The cost we pay is higher than most and I’m done paying for stations we are not using while unable to watch what

 to the conversation: 

0

Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

Thank you, @Smith9654, for sharing here in our community! This is exactly what our Xfinity Forums are for. This will be of great use to our members.

 to the conversation: 

0

0

Thunderbird Email Client Reports IP Address Temporarily Blacklisted

After I moved out of the area and switched to a different ISP, the Thunderbird client would not connect to Comcast. Thunderbird client reported that "comcast has temporarily blacklisted your IP address". I spent hours working on this problem. I eventually found the solution. I had to upgrade my own

Question

user_oqkgj5  Thank you for letting us know you also have questions about our Payout Promotion. Our Payout promotion is a great option, and I have helped a few customers take advantage of it when it was available. The offer hasn't been available

 to the conversation: 

0

Transferred from Verizon, was promised my phones would be paid off

Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the

Question

Hello Ck_2009, thank you for reaching out here in our Xfinity Community forum. I know billing can be stressful, especially when it's internet related. We can't do without that these days. We appreciate you and your time, and I am here to help.&n

 to the conversation: 

0

0

Please assist me with an absolute emergency

Ok I am a gold member. I have had service for over two years and have the most expensive top of the line internet service package you offer. I have a home with 4 children. 2 teenagers and 2 autistic toddlers. My Internet going out is literally a chaos that one is not equipped to handle on their best

Question

Please assist me with an absolute emergency

Ok I am a gold member. I have had service for over two years and have the most expensive top of the line internet service package you offer. I have a home with 4 children. 2 teenagers and 2 autistic toddlers. My Internet going out is literally a chaos that one is not equipped to handle on their best

Question

4

1

0

forum icon

New to the Community?

Start Here