Xfinity Community Forum

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Nope. Cannot log in via your suggested link. Just results in redirecting you to the same place.

user_164id6

replied

2 hours ago

to the conversation:

0

U

Email "Web portal"

What is the proper method for logging in to my Comcast.net email address? What is this "Web Portal" that some users refer to? The instructions found after logging into my Xfinity account lead nowhere. They tell you WHAT to do, but not WHERE and HOW to do it. For example, if one tries to log on via Y

Question

U

Nope. Cannot log in via your suggested link. Just results in redirecting you to the same place.

user_164id6

replied

2 hours ago

to the conversation:

0

U

Email "Web portal"

What is the proper method for logging in to my Comcast.net email address? What is this "Web Portal" that some users refer to? The instructions found after logging into my Xfinity account lead nowhere. They tell you WHAT to do, but not WHERE and HOW to do it. For example, if one tries to log on via Y

Question

Good morning user_okyj8i! Thank you so much for your patience and for reaching out to my team for help with the extenders. I'm sorry that the devices don't seem to be connecting to the network. I know that technology is amazing, but when it does work

XfinityPaula

commented

2 hours ago

to the conversation:

0

U

I have 2 WiFi extenders that won’t connect.

The extenders that I have are 3 feet away from the modem. I plugged them in, go through the whole set up process. The lights are blinking, white, then blue, then turn solid red, and they won’t do anything after that

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Billing Complaint

How do I go about getting my bank account credited with money that I did not agree to pay. I agreed to pay one amount and was charged double. Isn’t that illegal

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Customer Service

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MrsMonteiro Hello! On the back of the card, there should be a phone number where you can check the available balance. We would normally be able have a card reissued if you had never received it, or had expired. We don't request a new card if it was a

XfinityBenjaminM

commented

2 hours ago

to the conversation:

0

Gift Card Doesn't Work

I received a prepaid gift card about a month ago. I activated it just a few days after receiving and used it twice in one day, both charges made at Starbucks. I have never been able to use it again since then. Not at Starbucks, not online, not for gas, not at the grocery store - nowhere. I activated

Question

@user_gcr7q4 Thank you for taking the time to reach out to us here on our Xfinity Forums. Viewing your bill and managing your account has never been easier than using our amazing Xfinity app! You can view you bill, manage payments, troubleshoot your

XfinityBillie

commented

2 hours ago

to the conversation:

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Billing

I would like to view my bill

Question

user_8o0kzo Hello! Thank you for reaching out to us here on our Community Forums. We'll be happy to take a look at the signal we are sending you and see if we can figure out what is going on. Please send a Direct Message with your full name and addre

XfinityBenjaminM

replied

3 hours ago

to the conversation:

0

U

Terrible latency spikes every night and randomly throughout day.

Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This

Question

@NoTimeForJelly Just to clarify, is the only device in use the XER10? Other than resetting the device have you tried any other troubleshooting steps? Are you able to manage the Wi-Fi settings in our Xfinity app to change and manage the network name a

XfinityBillie

replied

3 hours ago

to the conversation:

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network interference and then some

As the title says, I believe that I am dealing with network interference. My old network name from my old Xfi gateway, Xb7t, is showing up as available. This gateway was replaced, with a brand new XER10 and the network name was changed. I have reset the new router many times, which does not fix anyt

Question

user_f404gp Thanks for reaching out for help with your current Peacock activation issue. To confirm when you are trying to activate Peacock through us, are you using the same email associated with the Primary user ID for the account?

XfinityEricB

commented

3 hours ago

to the conversation:

0

U

Activate peacock

Since my account wasn’t working with my subscription I permanently closed my peacock account so my Xfinity peacock activation supposedly got linked too that account .. I made a new peacock account tried too activate again my subscription with my new email and it says that Xfinity peacock is already

Question

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Yes, I am still having issues with my network. This has been ongoing for quite awhile.

NoTimeForJelly

replied

4 hours ago

to the conversation:

0

N

network interference and then some

As the title says, I believe that I am dealing with network interference. My old network name from my old Xfi gateway, Xb7t, is showing up as available. This gateway was replaced, with a brand new XER10 and the network name was changed. I have reset the new router many times, which does not fix anyt

Question

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Global Travel Pass 5G Roaming failing on one of two lines - Provisioning Issue

Hello! I am currently traveling in an eligible Global Travel Pass country and experiencing a persistent issue with one of my mobile lines. I have two iPhone 17 Pro Max devices on my account; one is connecting to 5G roaming perfectly, while the second is failing to connect to data entirely (strong si

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Network

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Gift Card Doesn't Work

I received a prepaid gift card about a month ago. I activated it just a few days after receiving and used it twice in one day, both charges made at Starbucks. I have never been able to use it again since then. Not at Starbucks, not online, not for gas, not at the grocery store - nowhere. I activated

Question

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Customer Service

4

1

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U

Billing

I would like to view my bill

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Billing

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U

Training your employees better would be a start. This has caused quite an issue for my wife who will now have to deal with getting things corrected. I spent hours working with a person on chat only to get really poor instructions.

user_ca9w3j

replied

8 hours ago

to the conversation:

0

U

comcast.net email password no longer recognized by Outlook or Applemail

In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e

Question

Good evening, @user_m19yeb! Thank you for your interest in getting a new device on a payment plan. Your device payment plan limit may change based on your payment history and tenure for your Xfinity Mobile account as well as your other Xfinity servic

XfinityRay

replied

8 hours ago

to the conversation:

0

U

Ineligible for device payment plan despite 800 credit score, years of on-time payments

I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf

Question

We appreciate you taking the time to share your experience with us @user_ca9w3j. I am sorry to hear you wish to leave. If there happens to be anything more we could assist you with, please let us know.

XfinityDemitrius

replied

8 hours ago

to the conversation:

0

U

comcast.net email password no longer recognized by Outlook or Applemail

In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e

Question

Hey @user_bq8p6d, Thank you for visiting our official Xfinity Forums Community support page. I greatly appreciate you leaving a details understanding of what is taking place and the troubleshooting steps you have already taken. I would like to take a

XfinityDemitrius

commented

9 hours ago

to the conversation:

0

U

Terrible latency spikes every night and randomly throughout day.

Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This

Question

U

I have 2 WiFi extenders that won’t connect.

The extenders that I have are 3 feet away from the modem. I plugged them in, go through the whole set up process. The lights are blinking, white, then blue, then turn solid red, and they won’t do anything after that

Question

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Customer Service

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Thanks for clarifying that further, @user_00ouey. It sounds like when you spoke on the phone, they fixed a problem they saw and then provisioned your phone and internet services again. That will make the internet modem reset so you would go offline d

XfinityRay

replied

9 hours ago

to the conversation:

0

U

landline phones certain calls go right to e mail was told it was fixed 3 times it is not fixed

calls that are automated or from a call center go roght to voice mail phone does not ring nor caller id appear on tv tech came out had no clue what to do spoke little englsh phone tex on 3rd attempt said he fixed it because somethong was b;locked still not fix now what???????????????

Question

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right said fixed called again another tech said he saw problem something was blocked removed block still not fixed although working on phone internet went out lost chat now internet is sooooo slo

user_00ouey

replied

9 hours ago

to the conversation:

0

U

landline phones certain calls go right to e mail was told it was fixed 3 times it is not fixed

calls that are automated or from a call center go roght to voice mail phone does not ring nor caller id appear on tv tech came out had no clue what to do spoke little englsh phone tex on 3rd attempt said he fixed it because somethong was b;locked still not fix now what???????????????

Question