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Bank account changed
My bank account number changed on Friday, 7/25/26. You charged my account yesterday using the wrong account number. I have since updated it, but you charged the wrong account, how do I fix this/?
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Billing
Hello user_dz0dk1! Thanks for reaching out to us for help with changing the account ownership to your roommate. I would be happy to help out. I hope that you are looking forward to the upcoming move. Do you need any help with setting up services at y
Moving
I’m looking to fill out an account change request form so my roommate can keep the current internet and cable and switch it to his name when I move out
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Moving
I’m looking to fill out an account change request form so my roommate can keep the current internet and cable and switch it to his name when I move out
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Customer Service
Thanks again for reaching out. We appreciate you allowing us to help get the install charge removed, and the missing channels added back to your plan. We are here from 6am-1am EST should you have any additional concerns.
escalation support
I have a few issues and today I called and I was hung up on twice. Who can help me resolve issues with billing. I also was not informed of a $100 charge for in home tech support as tech support on the phone was unable to resolve my issue.
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Hi there, @user_4rc8kg. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the experience with your account and the lack of follow-up. We would be happy to assist. To begin, refunds usually take 4-6 weeks. Has it been that
Taneeka S. Escalation Specialist
So I have been going back and forth on my case for almost a year now. when I finally get someone who could help (so I thought). Enter Taneeka S. Escalation Specialist she was helping me out with my account she emailed me this "After completing a review of your account, I confirmed that a billing err
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@user_g2chwt We want to thank you for reaching out on the Community Forum for support with switching to a customer owned device for your fiber network. We are glad we were able to resolve your issue. Never hesitate to create another public post for a
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@user_o0n5hh Te agradezco que hayas investigado cómo obtener el saldo de la cuenta a través de Reddit. No podrás acceder a la información de tu cuenta, pero deberías poder ver la cantidad pendiente, si es que hay alguna. Puedes hacerlo visitando este
Deuda
Me gustaría saber cuánto debo en la cuenta que tuve en el pasado y si puedo hacer pagos porque lo que pasó desde julio del 2025 no estoy trabajando y solo tengo ayuda del gobierno mi nuevo número es [Edited: "Personal Information"]
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Taneeka S. Escalation Specialist
So I have been going back and forth on my case for almost a year now. when I finally get someone who could help (so I thought). Enter Taneeka S. Escalation Specialist she was helping me out with my account she emailed me this "After completing a review of your account, I confirmed that a billing err
Question
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Billing
I miss NFL Network but on the other hand they have steadily been dropping original programming & on air people for endless reruns of the same handful of games. So maybe NFL Network needs to get back to being a channel that is worth a price incre
NFL Networks
As it is the off season, I just realized Xfinity ended its contract with the NFL Networks. One of the few reasons I have stayed with Xfinity rather than moving to cheaper solutions is the sports coverage. I pay just under $350 per month to Xfinity, I think that is an outrageous price, but I was will
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Bank account changed
My bank account number changed on Friday, 7/25/26. You charged my account yesterday using the wrong account number. I have since updated it, but you charged the wrong account, how do I fix this/?
Question