Xfinity Community Forum

Are you trying to get a new phone and a cell plan? If so, that's why a state issued ID is required. It's to prevent fraud or to process certain transactions. Nobody here can make an exception for you. Your option is to purchase a phone and a prepaid

DreamSayerZ

commented

28 minutes ago

to the conversation:

0

U

My identity cannot be verified because I have a foreign passport

Dear Xfinity Customer Relations Team, I am submitting a formal complaint regarding my experience attempting to complete an Xfinity Mobile order as an existing customer. I am deeply disappointed by the lack of assistance, flexibility, and meaningful resolution offered to me despite my established rel

Question

Hi there @user_ii20t4 once we get your account verified, we would be happy to review your account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Di

XfinityJoe

commented

30 minutes ago

to the conversation:

0

U

Student Internet Discount Expired

I verified my student status through SheerID, but because I am an existing customer whose promo expired, the website removed the discount at checkout. Can an employee help me transition my account?

Question

@user_ucg3ny That person you spoke with is correct. Both our internet essentials and introductory offers require either 90 days without service or a transfer of service to qualify for those. But if you are interested in a cheaper alternative

XfinityMatthew

commented

30 minutes ago

to the conversation:

0

U

Being Eligible for Internet Essentials

I don't quite understand the xfinity pricing models for internet only service. I am a low income xfinity customer on snap, energy and house assistance. I work temporary employment with varying income so I keep my expense as low as possible. This year my internet only plan went from $35 to $55 and no

Question

U

returned equipment, have receipt, was charged $150

This may be confusing because I'm logging into my Xfinity account in Florida, but my question is for my closed Xfinity account from Palo Alto, CA. I closed that account back in June 2026. I returned the equipment and was still charged $150. I can send you a copy of the receipt and the cc charge. Can

Question

•

Customer Service

4

1

0

Hi @user_hc9e60,With just about every sport coming into play here soon, we will surely make sure this gets resolved for you. There are a few things that you can take a closer look into for quick resolve. Firstly, do any of your coax outlets have an u

XfinityJustinM

commented

33 minutes ago

to the conversation:

0

U

All tvs pixelating

TVs (all 4) pixelating especially during sporting events (fast moving!)

Question

A common way a direct message may not get to our team is if you are sending it to a specific agent in the "to" line. You want to make sure you direct your message to "xfinity Support" and not a specific user. That will filter your direct message to o

XfinityMatthew

replied

34 minutes ago

to the conversation:

0

xfinity store feedback for Lowell MA

Hello I was in the Lowell MA store today. Your seating is TERRIBLE for a person with hips issues such as myself. Either TOO low which can dislocate my hips or bar stools which are TOO tall! How about a few normal height seating for us "old geezers"

Question

U

So I assume that a credit card is not a valid form of automatic payment, correct?

user_12p03r

replied

35 minutes ago

to the conversation:

0

U

$40 per month 5 years guaranteed

Hi, I need help with a billing correction. I signed up for a plan that is guaranteed at $40 per month for 5 years, but my upcoming bill is showing $50. Since this is a 5‑year guaranteed rate, the price should not change. Please correct my account so the monthly charge reflects the guaranteed $40 rat

Question

Hello @user_hpbr6s, we would be happy to review your bill with you after completing a quick account verification. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "D

XfinityJoe

commented

35 minutes ago

to the conversation:

0

U

Bill credit

I was promised a bill credit for 3 months and they have just been giving me the run around for over 2.5 hours on the phone. I keep asking to speak to a supervisor, after holding for long lengths of time I’ve either been hung up on or transferred to the wrong department with no supervisor present.

Question

U

Fix the problem that’s mentioned multiple times please!

user_08j8j7

commented

36 minutes ago

to the conversation:

0

G

MLB Network Audio/Video out of synch

MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.

Question

@user_12p03r Thanks for reaching out to us, we do apologize for any inconvenience. The offer for $40.00 comes with signing up for automatic payment with a checking account, as you would get a $10.00 discount for the paperless billing and automatic p

XfinityOrlandoM

commented

37 minutes ago

to the conversation:

4

U

$40 per month 5 years guaranteed

Hi, I need help with a billing correction. I signed up for a plan that is guaranteed at $40 per month for 5 years, but my upcoming bill is showing $50. Since this is a 5‑year guaranteed rate, the price should not change. Please correct my account so the monthly charge reflects the guaranteed $40 rat

Question

user_oyados I'm sorry to hear that service couldn't be installed to your home, and can understand the billing frustration there. Our team can help look further into this for you. Please send our team a direct message with your full name and address.

XfinityThomasD

commented

38 minutes ago

to the conversation:

0

U

Billed $45.67 for service never installed, chat agent refused to open a case

My home has no coax connection, so Xfinity service was never installed despite several technician visits. Xfinity credited my account twice for the problem. I ordered disconnection on Sept 17, but I was billed $45.67 for Sept 18 to Oct 17. On Sept 29, a chat agent said the charges were valid, wouldn

Question

U

Tv and phone

Phone does not show up on my tv?

Question

•

Customer Service

5

1

0

Hi there @user_ojclark4 Thank you so much for reaching out on our Xfinity Community Forum I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. &em

XfinityDemetrise

commented

41 minutes ago

to the conversation:

0

U

Xfinity Support

Hi! I need help transferring my existing Xfinity service to my new address today. The online Move process recognizes my new address, but the “Keep Moving” button does nothing, and Xfinity Assistant keeps sending me in circles. I want to keep my existing 500 Mbps plan and current gateway and self-ins

Question

@user_944fl3 I would be more than happy to review your account to see what's the status of this work order. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click o

XfinityRaul

commented

41 minutes ago

to the conversation:

0

U

Where is my technician

I need to know where my XFINITY technician is, I have been waiting since 1039 am. It’s now 1135

Question

Forget it! Too much trouble and waste of time this forum is!!

Tuttle2019

replied

42 minutes ago

to the conversation:

0

xfinity store feedback for Lowell MA

Hello I was in the Lowell MA store today. Your seating is TERRIBLE for a person with hips issues such as myself. Either TOO low which can dislocate my hips or bar stools which are TOO tall! How about a few normal height seating for us "old geezers"

Question

U

Antminer connection issues

I’ve connected my Antminer ASIC to my Xfinity XB6 Gateway via a Linksys NH1005 ethernet switch, and assigned the Antminer a static IP address. The Gateway’s admin page shows the Antminer as a connected device, but offline. I’ve gone through numerous steps to force the Gateway to talk to the Antminer

Question

•

Your Home Network

6

0

U

Being Eligible for Internet Essentials

I don't quite understand the xfinity pricing models for internet only service. I am a low income xfinity customer on snap, energy and house assistance. I work temporary employment with varying income so I keep my expense as low as possible. This year my internet only plan went from $35 to $55 and no

Question

•

Customer Service

5

1

0

@binaural2000, I completely understand your frustration, especially since you’ve seen this issue continue for two months and feel it needs attention beyond individual troubleshooting. While general concerns can be discussed publicly, we cannot

XfinityMarshante

replied

45 minutes ago

to the conversation:

0

Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

Question

The best course of action, in this case, would actually be to report this to our Customer Security Assurance after changing your network password. I also suggest changing your network name and to remove any unknown devices. You can contact them calli

XfinityDena

commented

50 minutes ago

to the conversation:

0

U

Change internet password

Someone is using our WiFi

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

50 minutes ago

to the conversation:

0

U

Student Internet Discount Expired

I verified my student status through SheerID, but because I am an existing customer whose promo expired, the website removed the discount at checkout. Can an employee help me transition my account?

Question