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We can check on this for you to ensure everything is perfect, @user_9437a7. The email shows the account closure is set up but I can confirm the date since it didn't show in there. Please send us a direct message with your full name and complete servi

XfinityRay

replied

1 hour ago

to the conversation:

Internet Disconnect Request Status

I submitted internet disconnect request on 6/20 and it is still pending today. Could someone help to check why it is pending for so long and when the request can be fulfilled? The reference number of my request is 1002142259092027. Thanks.

Question

May I get permission to contact you again regarding the same issue?

user_il6gj7

replied

1 hour ago

to the conversation:

I have additional questions about a bill.

Hi there, I was told to create a new post if I had more questions. I have a question about a past due bill and also an installment plan. may I contact you?

Question

Hey @user_s4vrqs. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look at the Xfinity account and plan. Please send a direct message by clicking the chat icon in the upper right corner of the

XfinityDemitrius

commented

1 hour ago

to the conversation:

Misinformation and lies

I spoke to a representative who provided false misinformation regarding a internet plan. After being unable to access the features that came with the package i reached out to customer service again and spoke to a representative who ensured me they were escalating the issue and i would receive a call

Question

The only option that is not using the app for a speedtest is the third party options.

XfinityJohnG

replied

1 hour ago

to the conversation:

So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

Question

Thanks for checking in. My Xfinity internet service is still showing as active in my account. I also wanted to mention that I received two emails titled 'We received your cancellation request' on 6/21 and 6/22, but the 'last day of service' field was

user_9437a7

replied

1 hour ago

to the conversation:

Internet Disconnect Request Status

Question

@user_s51jwf Thanks for reaching out to us about your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and co

XfinityCarolyn

commented

1 hour ago

to the conversation:

Bad service for internet

I had service installed three weeks ago took 2 techs and then it wasn’t done correctly had another two techs over and one changed out my outdoor wire but i still lose connection multiple times and day and am only getting 30-90 percent of my service at a time and will fluctuate constantly so I can’t

Question

@XfinityJohnG But it doesn't work. It just sends you to the webpage that tells you to use the app.

Smithcraft

replied

1 hour ago

to the conversation:

So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

Question

@user_wwel59 What freezes? Does Yahoo freeze & YouTube stops playing, or does the entire machine freeze up? If it's the whole machine your computer is an issue unless you're using a Chromebook or something similar that only works online.&

zandor60657

replied

2 hours ago

to the conversation:

computer

my computer keeps freezing. is it my cpmputer or my moden

Question

Misinformation and lies

Question

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Customer Service

@user_87293f Thank you for taking the time to reach out about redeeming this benefit! I appreciate you sharing what you have tried and thank you for testing out those steps before reaching out here. Did you also get a chance to try out the 'Forgot Pa

XfinityEva

commented

2 hours ago

to the conversation:

Can’t Activate Peacock included with service

I am trying to activate the Peacock account provided for me by Xfinity. I have tried using multiple email addresses to do so and each time I get the same message “ Your Xfinity account is already linked to another Peacock account. I have tried Peacock Support with no luck.

Question

Hello @user_4n5qdn and thanks for posting on our Xfinity Community forums. The easiest way to see if you have Peacock is via the Xfinity App. Take a look at the account tab under billing, and look at your current statement. If you s

XfinityCliff

replied

2 hours ago

to the conversation:

My account

Question

Looking into that issue the app is the only option available to run that test. You can see that information at the https://www.xfinity.com/learn/internet-service/speed-test link. There are third party speed tests that will work on your devices.

XfinityJohnG

replied

2 hours ago

to the conversation:

So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

Question

Good evening user_enahfl. I can certainly assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this fo

XfinityJon

commented

2 hours ago

to the conversation:

Construction damage

Recent work by Xfinity has left construction paint on stonework at my property.

Question

Do I have peacock. I was told I do

user_4n5qdn

replied

2 hours ago

to the conversation:

My account

Question

Construction damage

Recent work by Xfinity has left construction paint on stonework at my property.

Question

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Customer Service

Good afternoon user_1f508j. I will be happy to assist you further. Have you already attempted to delete the Xfinity Stream App and redownload it again?

XfinityJon

replied

2 hours ago

to the conversation:

Stream using Apple TV

Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone.

Question

Xfinity

Need to connect with my internet for peacock

Question

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Xfinity Stream Website

Thanks for reaching out to us on our community forums @user_y1zlph! I’m really sorry to hear about this experience. I can absolutely understand how frustrating and overwhelming it would be to repeatedly call for assistance and be unable to reac

XfinityAldrik

commented

2 hours ago

to the conversation:

Manager about a complaint

Your automated AI answering service will not let me get through. No matter what button I press it doesn't understand and it doesn't send me through and I keep calling and calling and calling and I can't deal with it as a disabled person after 5 years with you and being used to automatically getting

Question

Thank you for attempting all those addresses already. Did you have a prior subscription linked to one of those?

XfinityJohnG

replied

2 hours ago

to the conversation:

Error shows on peacock, “Your xfinity account is already linked to another Peacock account”

My Peacock status shows Activation Required but gives an already linked error.

Question

view my email from my Chromebook

Why can I not view my email account from my Chromebook?? I recently needed to change my password for my Chromebook, but I don't see why that would affect the access to my email. I can get to my email on my phone app and on my desktop computer.

Question

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