Xfinity Community Forum

U

It is not. this is a scam. Do not click on to anything. I called Comcast.t

user_su2soq

commented

53 minutes ago

to the conversation:

0

Xfinity email

I received an email pretending to be from xfinity. Said xfinity email was going away April 14th and wanted me to click on something to upgrade. I didn't click on anything. I have heard that xfinity will be no longer support Xfinity email but don't know when. My question is, when is Xfinity email goi

Question

Thank you for clearing that up, @user_3zero824wzz. As far as I know, the only restriction we have in place for a retired modem like the SB6183 is that we can no longer activate it. We should still be able to perform standard troubleshooting ste

XfinityJamesC

replied

53 minutes ago

to the conversation:

0

U

Lost ability to change WAN IP address by changing MAC address. Can only get internet with a specific MAC address.

For almost 30 years I've been able to do this with comcast/xfinity internet service. I have an Arris SB6183 modem and a Netgear WNR2000v2 router (neither are comcast supplied). Two weeks ago I changed the MAC address in my router to get a new IP like I had been doing for 30 years. When the Modem and

Question

U

Cable issue

I already had a chat box restart my cable box. Problem still exists. No more AI. live person please!! Call me. [Edited: "Personal Information"]

Question

•

Customer Service

8

1

0

U

@XfinitySara How do you DM????? I can't find it.

user_kfcsko

replied

55 minutes ago

to the conversation:

0

U

Please restore access to direct message conversations

I previously had an active Direct Message conversation with Xfinity Support regarding a cable repair. I was logged out due to inactivity, and after signing back in, the Direct Messaging option is no longer available on the web interface. Could an Xfinity employee please help restore my DM access so

Question

Hi there, @User883i. Thanks for reaching out to us here on the Community Forum and sorry to hear you've had trouble obtaining assistance. We would be happy to help. Could you provide some details on the issues that need to be resolved?

XfinityFrank

commented

1 hour ago

to the conversation:

0

3

U

I need to speak with a Actual supervisor. I need access to direct messaging. I have network issues. I have plan issues.

I have tried everything. I have made at least 20 calls. And spent 40 hours on the phone with the phone reps and they tell me to talk to someone else or lie to me. Ive asked for supervisors and I Have had NOTHING BUT problems. Ive been to the store 5 times too.

Question

U

I need to speak with a Actual supervisor. I need access to direct messaging. I have network issues. I have plan issues.

I have tried everything. I have made at least 20 calls. And spent 40 hours on the phone with the phone reps and they tell me to talk to someone else or lie to me. Ive asked for supervisors and I Have had NOTHING BUT problems. Ive been to the store 5 times too.

Question

•

Customer Service

8

1

0

U

@EG I would like to thank you and the xfinityCliff for your information. It's helped me to make the decision that I'm not going to attempt to address my problem right now. Because: - The first thing I would have to do is d

user_3zero824wzz

replied

1 hour ago

to the conversation:

0

U

Lost ability to change WAN IP address by changing MAC address. Can only get internet with a specific MAC address.

For almost 30 years I've been able to do this with comcast/xfinity internet service. I have an Arris SB6183 modem and a Netgear WNR2000v2 router (neither are comcast supplied). Two weeks ago I changed the MAC address in my router to get a new IP like I had been doing for 30 years. When the Modem and

Question

Greetings @user_wco7nq,Thanks for taking the time to create an official post! For future reference, we ask that users refrain from posting personal information like their location for security purposes on the public forum. I'd love to make sure that

XfinityJustinM

commented

1 hour ago

to the conversation:

0

U

falling transformer covers

The covers that go over the transformers have fallen off and are all over the store parking lot. this is occurring at [Edited: Personal Information]. the telephone number here is [Edited: Personal Information]

Question

user_w9s9jq Hi there! Thank you so much for using our Forums and for allowing our team the chance to look into the recent plan change talks. We got your back and will do everything to make this right I assure you. In order to get started can you send

XfinityJorge

commented

1 hour ago

to the conversation:

0

U

Please Help

I am writing to request your assistance in resolving an issue with a pricing commitment that was made to me by an Xfinity representative on July 14, 2026. At the time, I was paying $105 per month for 600 Mbps internet service. During my call with Xfinity on July 14, the representative told me that I

Question

@user_yg4rwa On Monday, August 10, Comcast signed an agreement to carry NFL Network and NFL RedZone. At this time, content has been restored, including all related Xfinity Stream and On Demand content. Customers should be able to access NFL program

XfinityDena

commented

1 hour ago

to the conversation:

0

U

NFL preseason has started

Now the NFL season has started with no NFL channel and no red zone being a football fan who loves to watch all the games what am I going to do now

Question

Thanks for confirming, @nikolas187. Sorry there was a delay in the resolution. If you need anything else in the future, please feel free to create a new public post. Take care!

XfinityFrank

replied

1 hour ago

to the conversation:

0

N

Escalation Request – Samsung Galaxy S25 Still Showing as Locked After Unlock Confirmation

Dear Xfinity Executive Customer Relations Team, I am writing to request assistance in escalating an issue regarding the unlock status of my Samsung Galaxy S25. My device has been fully paid off, and my account is in good standing. I have contacted Xfinity Mobile support multiple times regarding this

Question

U

Lost xfinity email

Can't find email need to restore my email on this phone.

Question

•

Email

6

0

U

NFL preseason has started

Now the NFL season has started with no NFL channel and no red zone being a football fan who loves to watch all the games what am I going to do now

Question

•

Customer Service

8

1

0

N

Those directions did not work. There was a problem with the Xfinity account associated with the phone. Xfinity had to correct the discrepancy in that account setup, and then the phone was able to be unlocked.

nikolas187

replied

2 hours ago

to the conversation:

0

N

Escalation Request – Samsung Galaxy S25 Still Showing as Locked After Unlock Confirmation

Dear Xfinity Executive Customer Relations Team, I am writing to request assistance in escalating an issue regarding the unlock status of my Samsung Galaxy S25. My device has been fully paid off, and my account is in good standing. I have contacted Xfinity Mobile support multiple times regarding this

Question

U

Modem stuck in walled garden boot file after router change — Tier 2 re-provision unsuccessful

ARRIS SURFboard G54, customer-owned, purchased new, running in bridge mode on residential service in Northern California. No Voice on the account. The modem was activated and working normally. I then replaced the router behind it with a UniFi Dream Router. Since that change, the connection has been

Question

•

Your Home Network

6

0

U

falling transformer covers

The covers that go over the transformers have fallen off and are all over the store parking lot. this is occurring at [Edited: Personal Information]. the telephone number here is [Edited: Personal Information]

Question

•

Customer Service

12

1

0

@nikolas187, we're glad to hear that this has been resolved. Can you let us know if the steps outlined in our last post helped?

XfinityFrank

replied

2 hours ago

to the conversation:

0

N

Escalation Request – Samsung Galaxy S25 Still Showing as Locked After Unlock Confirmation

Dear Xfinity Executive Customer Relations Team, I am writing to request assistance in escalating an issue regarding the unlock status of my Samsung Galaxy S25. My device has been fully paid off, and my account is in good standing. I have contacted Xfinity Mobile support multiple times regarding this

Question

Hey there, @user_1hp5zd! I'm not sure if you saw my DM from a couple of days ago, but this has all been taken care of (I double-checked this morning!) If you have any other questions in the next day or two, feel free to respond to us directly/private

XfinitySara

commented

2 hours ago

to the conversation:

0

U

Sent to collections for equipment that I returned

A collections account appeared on my credit report from a collection company called Eastern Account System that claims I have a debt coming from Comcast that is for unreturned equipment from when I moved about 5 months ago. I called Comcast and it was confirmed I do not owe anything. I gave Eastern

Question

J

customer service

I had xfinity internet and mobile. I switched the internet speed on my plan because my rate was set to almost triple. That is all I wanted to do. Xfinity sent me a whole new modem and started a whole new account, leaving my mobile service with the old account. This was over a week ago. Since then, I

Question

•

Plan

3

0

Good morning, @user_tf5yp9 I apologize for the interruption in service. If our field ops team has confirmed the service interruption, there is a very high likelihood that teams are aware of the cause. The XFINITY Status Center is the best place

XfinityJoe

commented

2 hours ago

to the conversation:

0

U

Cut cable

The cable feeding my neighborhood has been cut. Xfinity is aware of the outage. But I’m not sure whether they know the exact location of the cut cable. I see a pedestal that has the cover removed and the cables cut. It appears to be an act of intentional vandalism. But I cannot get through to Xfinit

Question