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Are you using the same computer, phone, tablet, etc? From my speed tests, results are usually different on different devices. In my testing, my cell phone is always faster than my laptops. Different laptops show different speeds as well as desktop sh
Internet speed
I just switched to Xfinity and my installation was done yesterday. I am supposed to be receiving 1.2 gig in download speeds and am only getting 485 mbps max on speed tests. Xfinity says that everything looks good on their end as far as the speed. With my old provider, my Speedtest results always sho
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Terminate service
Hello, I am looking to terminate my Internet service. Could you please advise on official steps to follow to cancel my account? I want to make sure I am not billed after the cancellation. Thank you.
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@user_7uox6n They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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user_99y285 Thanks for reaching out for help with getting your voicemail messages. Since you posted, are you still getting that message when you try to check them?
voicemail not working
I am getting voicemails, but a message comes up saying "please wait while voicemail is being downloaded". This has been going on for 3 hours
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I appreciate a response however, after months of attempting to resolve these issues through the exact same steps that are outlined in your message, repeated attempts to Follow these steps, i have documentation and downloaded transcripts of all Servic
Negligent business practices, not secure, phone or Internet, customer support nonexistent
Internet and phone both with Xfinity all hacked and compromised starting July 2025 still ongoing no support over 50 hours of communication with security department. Open cases replaced modem and still no resolution. Customer service passes you on from one agent to the next and ultimately ends up in
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Cost per Month of Extreme Internet and Xfinity Voice Unlimited
Greetings, On my Xfinity Plan monthly charges it states: Extreme Internet and Xfinity Voice Unlimited: $117.76 How much of this is for the Extreme Internet?
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Customer Service
user_og0588 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Horrible customer service.
Multiple hang ups, everyone we talk to can't even do their jobs. Finally getting asked about my full SSDD. When has that been a thing I can see the last 4 like most companies, but not the whole thing. Not the first sketchy thing that has been done to us by this company. They still have not resolved
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
need help with cable card
I am having issues pairing my cable card with a host id. Could an official xfinity support team member please invite me to direct message?
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Outage with no word
It’s been over 24 hours since my outage with the o my ETA being “As soon as possible” there is no way of getting an actual update just when it’s finally fixed whenever that is. Customer service automated robot hangs up on me as soon as it detects an outage in the area under my account. I wish I wasn
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Customer Service
user_dbi7z3 Welcome to our community forum! Thank you for reaching out so we can point you in the right direction to get support with prepaid NOW internet :). You can view a list of frequently asked questions here. That link will also take you to the
Payment
I made a payment on 7/11/2025 of $328.00 at payment center and my service was disrupted today 7/13/2025 payment confirmation #174665199
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I am sorry, user_34ba6e but I don't have answer for you. I would be happy to review your account with you to see how to best assist. To get started, please send a direct message with your full name and address. To send a "Direct Message": Cli
Details of xfinity mobile payment arrangement
Good afternoon. My question is, why doesn’t the website accurately state how to qualify for a payment arrangement when it comes to xfinity mobile? Last month I received an email saying I had 5 days. I only got 2. I was told I got the email by mistake. I attempted to escalate via corp but.. my phone
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Horrible customer service.
Multiple hang ups, everyone we talk to can't even do their jobs. Finally getting asked about my full SSDD. When has that been a thing I can see the last 4 like most companies, but not the whole thing. Not the first sketchy thing that has been done to us by this company. They still have not resolved
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Customer Service
I have prepaid internet. It is set up on auto pay and every month you dont automatically make the payment as set up and you turn off the service. Why is it so hard to pay you?
Payment
I made a payment on 7/11/2025 of $328.00 at payment center and my service was disrupted today 7/13/2025 payment confirmation #174665199
Question
Correct. But that doesn’t answer the question. Even here it says you have to pay off the previous one. I did that.
Details of xfinity mobile payment arrangement
Good afternoon. My question is, why doesn’t the website accurately state how to qualify for a payment arrangement when it comes to xfinity mobile? Last month I received an email saying I had 5 days. I only got 2. I was told I got the email by mistake. I attempted to escalate via corp but.. my phone
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Hey user_zhnugd, just wanted to check in to see if the link from @Again was helpful in getting you pointed in the right direction. If you still need further assistance, please let us know.
Can't access comcast email!
Hi! I'm having a similar problem to other folks about accessing their comcast email. I haven't use my Comcast email in a long time (a year?) but now I need to access it to get an email sent from Xfinity/Comcast. I've tried on my phone and various devices. MacOS, Chrome & Safari, cleared cache/cookie
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Ok so I don't think it's what I thought it would be. If you had an XB8-T, it is manufactured by the Technicolor Company, which is now Vantiva. So I was going to suggest it's likely to be your very own gateway device. We've seen this many times before
Vantiva Device
I have no clue what a Vantiva device is, would anyone know why it might be connected to my wifi?
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The concern is not "E-mail" help related............ Topic moved here to the TV help section for assistance.
EG
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Internet
Since comcast has completed their service which we were contacted our service would be interrupted ,and then contacted us it's now complete, our tv continues buffing through programs. It's very distracting and happens in very short intervals. [Edited: "Personal Information"]
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