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Quick update: In DMs, support confirmed my boxes passed all Scout diagnostics, so hardware is ruled out. Waiting for the team to escalate the missing WUPA (CBS) Smart Resume ad-marker profile to Video Engineering.
Smart Resume - Atlanta CBS Station issues
For a while, none of my CBS recordings from our ATL station (WUPA) show the Smart Resume markers. All the other major networks -- ABC, NBC, and FOX -- DO show Smart Resume and it works fine on those recordings. I've been through all the Level 1 troubleshooting with Xfinity Support but I suspect the
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Once you have completed the process, I will give you credit here in the forums for others to see that it was done.
NFL Sunday Ticket - Charge Dispute
When I made the terrible mistake of signing up for NFL Sunday Ticket, it was only because I was under the false impression that I could use the service to watch Seahawks games. The first time I tried to use it, I found that the game I wanted to watch was not available, because I am 60 miles from Sea
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Thank you. I have responded to the direct message with all of the information you need to complete the process.
NFL Sunday Ticket - Charge Dispute
When I made the terrible mistake of signing up for NFL Sunday Ticket, it was only because I was under the false impression that I could use the service to watch Seahawks games. The first time I tried to use it, I found that the game I wanted to watch was not available, because I am 60 miles from Sea
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Xfinity App on Roku not functioning after update
To add to the list of things that the new update did, the Xfinity app now doesnt work. I can go to the app, click on a channel and it then looks like it works but it goes into a loop of looking for the channel, black screen, looking for the channel and then black screen. Eventually it will give an e
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Xfinity Stream App
I feel like the only value for being a diamond Comcast/ Xfinity member for 28 years was lost with this one app update. And this benefit was for all customers. Time to cut the cord and go to YouTube tv
New xfinity app update is terrible
Xfinity clearly wants to lower the quality of the app because overpriced consultants told them it’s cannabilizing hardware revenue steams. That’s the only explanation for removing critically important sections of the app. No way to see Scheduled Recordings. Limited options for setting new recordings
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Unauthorized personal camera attached to Comcast pole surveying our cul-de-sac please remove.
I would like to report an unauthorized private personal security camera (not a utility or Flock-style device) mounted on an Xfinity/Comcast pole on a residential cul-de-sac on the corner of Heritage Ct and Payne Dr in Los Altos. PG&E states the pole is the cable company’s not theirs. The camera moni
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Customer Service
Hi @user_h6xod8! Thanks for reaching out and providing those details. Although your Z Fold 4 is unlocked, eSIM eligibility is also determined by the compatibility check for the device's specific IMEI.That check determines whether the device supp
IMEI Mismatch
Hi, I am trying to activate a factory-unlocked Z Fold 4 (SM-F936U1), but your backend database has a provisioning block/IMEI mismatch from an eSIM transfer following a phone switch. The WiFi ribbon in my previous Z Fold 4 was damaged and while transferring the eSIM to my new Z Fold 4 through USB ins
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New Stream App is bad - fewer needed features
The new Xfinity Stream App no longer enables me to manage my usage of space - there’s no percentage of space used. I shouldn’t have to only know that using the main box in my living room. Also, I need to see the scheduled recordings to manage my scheduled recordings. It is lazy for Xfinity to think
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Xfinity Stream App
If you, “xfinity employees” read this , it is irresponsible not to report the negative comments to leadership. Not 1 good comment related to this update on the forums. It does not take a genius to figure best workaround is to replace this disa
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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Thanks for taking the time to post on our Xfinity Community Forums page, @Web3E. Are you still having any issues with the channel listings?
What happened to the Florida Panther games in Fort myers market?
I’m really confused, up to last week i have watched the Florida Panther games on the (437)LAFF channel on xfinity, but in the last week the games are on the guide, but not on the channel?? What happened to the coverage? Really frustrating to not be able to watch it when i have watched it here for ye
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We’ve gone back in time!!
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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YES!!!!!!!!!!!!!!!!!!!
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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and there is no more ABCD options for Closed Captioning, Sports games, Delete!!!!!
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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So terrible and frustrating!! Too many things to list!
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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user_b1745x Thank you for stopping in for help with your Xfinity home phone features. For the spam call controls and information on how to report if something is marked as spam when it is not, you can check out our support page here. For the vo
need help! turn off Voicemail & stop marking an important phone # as spam
Please don't just tell me to set # of rings. I want to completely turn off Xfinity voicemail option on my VOIP phone. Further, I absolutely need to make sure this specific phone number is NOT identified as medium spam risk and is put through to my phone, please: [Edited: "Personal Information"] This
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Meant to say the more button does NOT work.
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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Fully agree that the update is awful.. I never comment on anything but this is soooo bad I actually went looking for where to write a review about this “update “. When you can find your show that you had saved in favorites it no longer lists the epi
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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@user_0uca0b thanks for taking the time to post on our Xfinity Community Forums page. I appreciate the feedback regarding the recent Xfinity Stream app update, and I can send it to the proper channels. We've received feedback regarding the channel se
Searching For Channels
So, before the app revamp, if I wanted to look up a channel, all I had to do was type it into the Search feature. For example, TCM (Turner Classic Movies). It would pull up TCM Channel Collection and I could see the three or four TCM channels. Then I could pop over to the guide and see what was on T
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I agree with every issue pointed out by previous posters. I’m no longer to filter to view only my favorite channels. I don’t like having to scroll through all the hundreds of channels. There no indicator to at a glance see what prog
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Xfinity Stream App Update is Terrible
The Xfinity Stream app update is terrible. I can't even do basic things like see scheduled recordings, filter on HD channels only, or search for a channel. You have to scroll through hundreds of channels to find what you are looking for. Need to go back to the old app now!
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