Xfinity Community Forum

user_bubnb4, hi there! I totally understand your concern, and I am here to help. Have you reviewed this article? Admin Tool -- Wi-FI

XfinityQue

commented

7 hours ago

to the conversation:

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Cannot figure out router default admin login, even after a hard reset.

I cannot login to the admin settings for my XB8 router. I have enabled admin login through the xfinity app, and performed a full reset by holding the WPS button for 30 settings until the light blinked green. The default login of admin/password hasn't worked, neither has admin/admin, and there is no

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@user_syjam0 We appreciate the update. Let us know if anything else is needed.

XfinityLinda

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7 hours ago

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Please cancel my internet service

Please cancel my internet service.

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D

Connectivity problems for months

I’m writing to formally request a full investigation and resolution to a persistent internet issue that has been ongoing since mid-September 2025. This began when my apartment complex entered a partnership with Xfinity, making it the only internet provider available to residents. A team accompanied

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Your Home Network

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I called support and my internet service was cancelled on 10/29.

user_syjam0

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7 hours ago

to the conversation:

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Please cancel my internet service

Please cancel my internet service.

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Cannot figure out router default admin login, even after a hard reset.

I cannot login to the admin settings for my XB8 router. I have enabled admin login through the xfinity app, and performed a full reset by holding the WPS button for 30 settings until the light blinked green. The default login of admin/password hasn't worked, neither has admin/admin, and there is no

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Customer Service

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Samsung TV app not working

Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B

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Xfinity Stream App

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That's great, but I really want to see results. I constantly have to reinstall the Xfinity app on my Q series Samsung TV. It is constantly buffering and stalling despite adequate server speed. None of my other streaming apps do this incl

user_rcuugl

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8 hours ago

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Xfinity stream app

Is Comcast / Xfinity ever going to completely rebuild the Stream app for smart TVs it is terrible compared to the multitude of other streaming services such as netflix, apple TV, HBO max, etc etc. You guys charge so much, you really need to up your game on this app!

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Hi there, @user_ku4t6y! Congratulations on your new place! We are happy to further help with getting your internet connected. Our installation technicians can hook up the outside drop line or install a coax outlet so you can connect the modem. Please

XfinityRay

commented

8 hours ago

to the conversation:

0

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cable

Can’t find a internet cable at my new house

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@user_axfg9h I'm on my laptop and keep getting the message.

user_tb0xis

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8 hours ago

to the conversation:

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The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

I keep getting this message. The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later. What is going on?

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Me too from club xfinity website email login "The connection to remote server imap-west.ge.xfinity.com was refused or timed o

user_axfg9h

commented

8 hours ago

to the conversation:

1

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The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

I keep getting this message. The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later. What is going on?

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cable

Can’t find a internet cable at my new house

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Customer Service

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@user_jv7tcg Just to confirm, you don't have a cable box on this TV? Did you download your Xfinity Stream app as well?

XfinityLinda

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8 hours ago

to the conversation:

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Xfinity support

Cannot activate peacock on my new tv

Question

You have tried signing out and back into your app?

XfinityDuron

replied

8 hours ago

to the conversation:

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Xfinity Stream App Stuck Loading on Samsung Frame

I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck

Question

Hello @user_f0cac1 I am so sorry to hear about the absolutely unacceptable runaround you are experiencing just to make changes to your account. Dealing with this every single month sounds incredibly frustrating. Send our team a direct message with y

XfinityQuemekia

replied

8 hours ago

to the conversation:

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Unwanted Peacock Premium service billed to me, unable to cancel and receive refund

I have been billed for Peacock Premium under the "Other service providers" category on my Xfinity bill for over a year now. I have spoken to Xfinity customer service three times about this, and also reached out to Peacock customer service about this, and I cannot remove the charges from my bill. Bot

Question

That is no problem. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct Message" icon or https://forums.xfinity.com/direct-messag

XfinityJohnG

replied

8 hours ago

to the conversation:

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CAncellation service

I need to cancel internet service and as I understood I have to get direct messaging first. What a beautiful service!

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I need to cancel my internet service

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Your Home Network

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I do this every month my friend. Asking for cancelation in the live chat and calling the billing department and visiting the store. No use. We even tried to order flex device to cancel it on there, it never arrives. We also deactivated and deleted th

user_f0cac1

replied

8 hours ago

to the conversation:

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Unwanted Peacock Premium service billed to me, unable to cancel and receive refund

I have been billed for Peacock Premium under the "Other service providers" category on my Xfinity bill for over a year now. I have spoken to Xfinity customer service three times about this, and also reached out to Peacock customer service about this, and I cannot remove the charges from my bill. Bot

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Both TV boxes recently started randomly going out, getting stuck in reboot loop

Internet service is fine, including streaming Xfinity TV programs. But TV service has recently stopped working reliably, within the last week or so - two boxes: main X1 box in living room, secondary box (smaller, don't know the model type) in office Sometimes TV is working fine. Other times I turn o

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X1

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No, just need to cancel the current service, that's all.

user_wexin6

replied

8 hours ago

to the conversation:

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CAncellation service

I need to cancel internet service and as I understood I have to get direct messaging first. What a beautiful service!

Question

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Same experience here. I call once a month and get promised that I won't be charged again, but it shows up on my bill the next month even though it doesn't appear under subscriptions. Called or visited every month since November of last year. Followe

user_f0cac1

replied

8 hours ago

to the conversation:

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Unwanted Peacock Premium service billed to me, unable to cancel and receive refund

I have been billed for Peacock Premium under the "Other service providers" category on my Xfinity bill for over a year now. I have spoken to Xfinity customer service three times about this, and also reached out to Peacock customer service about this, and I cannot remove the charges from my bill. Bot

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