Hi there, and thanks for taking the time to post here on the community forums, user_9trjgy! Depending on when the service was cancelled, it's possible that there may have been one final bill issued for the last billing cycle the service was in use. W

@user_g6dgyq Our team can assist with getting that account change accomplished. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support:

Good day user_2iqhu0 👋 I'm glad you came to us with this Xfinity Mobile concern because we'd love to dig deeper into this for you to ensure everything is reflecting exactly as it should. Typically, the only prerequisite for maintaining Xfinity Mobil

Good afternoon @Boprincess_30. Can you provide me some more details about your post? Are you trying to upgrade your phone?

Good afternoon @user_stcvku! If you are using an Xfinity Gateway, you can use parental controls and website blocking features to help restrict access to Roblox on devices connected to your home network. This article here walks through the available

I can send emails to myself with the Xfinity mail app (connect.xfinity.com) and email shows up in spam, but cannot see the email in Mac Mail app!

Hey there, @user_p59o1u, thanks for reaching out through Xfinity Forums regarding your Xfinity box. Did you receive an email with the tracking information? Typically, it is sent to the email address on file.

Hey there user_oz9bp3! I hope you're doing well and appreciate you coming through to our community with your question 🙌 Traditionally, Xfinity Mobile services are not able to be active unless you're an active internet customer or previously activate

Have verified several times that my Comcast email is not being migrated to Yahoo (yet).

@user_g9hi2a We have a self-service option for credits needed due to service interruptions. Once the service interruption is cleared we would have you go to the link here https://xfinity.com/support/ and login with your Xfinity ID.   You will th

Hello user_1youtz, honestly, it depends on how the order was placed. I can take a look at that for you and help you avoid unwanted equipment charges. Going to a local store is an option, but let's try to save you some steps.  Please send us a di

Wundrfull     Thanks for taking the time to share all of those details. I can definitely help troubleshoot the connection drops you're seeing. As far as the firmware goes, we don't create firmware for customer-owned devices. The versions we