Xfinity Community Forum

@user_1ekk0n Thank you for reaching out, Here is how you can pay your bill for another account you have https://www.xfinity.com/bill-pay. Please let me know if this helps

XfinityKam

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1 hour ago

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Payment

Pay bill on different account

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Address: [Edited: "Personal Information"]

user_zz1dc8

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1 hour ago

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Downed cable

My cable is laying in the ground between the power pole and my house.

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Downed cable

My cable is laying in the ground between the power pole and my house.

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Customer Service

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Thanks for meeting us here in our community about your billing concerns, @user_qlco9o. You've reached the right team for help. Please send us a Direct Message with your full name and complete service address. To start a Direct Message: Click

XfinityLinda

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1 hour ago

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I was doubled billed for service in May of this year

I was double billed for service in May

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@user_s7kivz thanks for posting on our Xfinity Community page. For security purposes we do not keep a record of your full account number, those details are not visible to employees. You can also manage the payment information on the Xfinity app or at

XfinityAbel

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1 hour ago

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I I want to be able to get my full bank account information from Xfinity that I use for my autopay

I am the original count holder of my account for Xfinity. What I want to do is that I want to get my full account number and routing number of my bank that I have them set on autopay for and the reasoning that I don't know it by heart is because my uncle had that account and I just wanted to know wh

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Payment

Pay bill on different account

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Billing

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@user_kzuiqv glad to hear that it's been sorted. For the benefit of the community can you share how it was resolved?

XfinityAbel

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1 hour ago

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My service

Xfinity has not yet sorted out the voice mail problem on my cell line. This is costing me money and it's the one thing ii asked NOT to happen. Please resolve asap. I have already spent hours dealing with this problem. Please....take care of this and adjust my bill accordingly. Thank you.

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Yes, I am signed into my account. I would like someone to please look at my account and enroll me or fix the error. This is not something I can troubleshoot on my end. How can I get in touch with someone who can look at my account and do something on

user_r2doi1

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1 hour ago

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Membership Benefits

When I try to activate or look at my membership benefits I get sent to an error page that says: Join Xfinity Membership to continue It looks like you're not a member of the program yet. Once you join Xfinity Membership, it's easy to get the support you need. Just chat with Xfinity Assistant or visit

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I I want to be able to get my full bank account information from Xfinity that I use for my autopay

I am the original count holder of my account for Xfinity. What I want to do is that I want to get my full account number and routing number of my bank that I have them set on autopay for and the reasoning that I don't know it by heart is because my uncle had that account and I just wanted to know wh

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Billing

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Cable

Cable box dosent work

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Your Home Network

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Internet

I just got my router and I can connect to the internet

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Your Home Network

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Xfinity stream app doesn’t even recognize brand new google tv to cast to - which agree with everyone else shouldn’t need to cast. Been a diamond member over 30 years - if I need to streamer then I should just go without cable and all the fees for de

Kyba

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2 hours ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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@E550m I completely understand how this can feel, and I really appreciate you taking the time to share your concerns with us. These specific offers are reserved for new customers, and when you first started your services, you were also able to take

XfinityEva

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2 hours ago

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Need help to get the 5-year 1GB Internet Plan for $50/month

I keep seeing Xfinity ads for 5-years of 1GB Internet service for $50/month and a free modem. I feel like I'm getting ripped off by paying more. I need help from someone at Xfinity to change my plan.

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I was doubled billed for service in May of this year

I was double billed for service in May

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Customer Service

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@user_b0x7ku thanks for taking the time to post on our Xfinity Community Forums page. Sometimes a phone number might be opted out from receiving messages from Xfinity. I'd recommend messaging START to 266278 to make sure you are able to receive messa

XfinityAbel

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2 hours ago

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Can't get phone verification code

I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th

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Need help to get the 5-year 1GB Internet Plan for $50/month

I keep seeing Xfinity ads for 5-years of 1GB Internet service for $50/month and a free modem. I feel like I'm getting ripped off by paying more. I need help from someone at Xfinity to change my plan.

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Billing

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It may seam od but I assure you that my phone is doing the same thing. I get all txt from everyone else but xfinity code is not coming to me and I have been trying for almost two weeks to activate my account. If xfinity can't over come a small issue

Josephla502026

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2 hours ago

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Can't get phone verification code

I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th

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Hello user_div9ec thanks so much for reaching out here via our Xfinity Forums! Is this still an issue for you? We do have an article that can help when attempting to activate your Xfinity Mobile services How Do I Activate My Mobile Phone or T

XfinityAlfonso

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2 hours ago

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Trade in phone

My phones IMEI won't work it's an iPhone 16 pro

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user_u1tja6 Thank you for the detailed explanation. You’ve done a great job outlining what’s been happening, and I completely understand your concern about wanting this routed to the right team. Based on what you described, it does sound

XfinityDilary

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2 hours ago

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Recurring Internet Issue

Hoping someone here can help me get a recurring internet issue routed to the right team. Here's the situation. A technician came out and, after a couple hours of testing, diagnosed the problem as being outside the house. He called maintenance and said the line would be fixed. That night my speeds im

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Same. Just set up a TV to find out it doesn’t have the app. Fail on all sides

user_grgty1

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2 hours ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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