Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470.5K)
user_sm07t, I'll help look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you
Disney+ Hulu Bundle Ad Free
I upgraded my internet last week and got the Disney+ Hulu Bundle with the upgrade. When I was checking out, I forgot to select that I wanted the ad free version for an extra cost per month. I added it after checkout and when I check my subscriptions through the Xfinity app, it says that ad free is a
Question
Good evening, @user_pjgih8! Thank you for taking the time out of your day to post about having 2 active accounts. We are happy to look further into this and get things turned around. I understand that is concerning information to hear, especially whe
Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
Question
@user_dbc74d I can see how that would be frustrating. It sounds like you moved or your email and/or phone number are associated to another address. If so, you must first unlink your contact information from the other address. Please use this article
Peacock subscription
I have tried no less than 12 times to activate the “free” “benefit” of a Peacock subscription. It never works. This is a worthless benefit
Question
I previously had a Peacock account but haven’t for some time. So I click through from the Xfinity email then select activate peacock. I’m prompted to sign in. Then every time I sign in (EVERY time) it says it doesn’t recognize email/password so I sho
Peacock subscription
I have tried no less than 12 times to activate the “free” “benefit” of a Peacock subscription. It never works. This is a worthless benefit
Question
user_6zu3mq Thank you for confirming. To be sure, is the touchpad still working to arm/disarm services? There was also a recent update for both the Xfinity app and the Xfinity Home app. Have you checked to make sure you are using the most recent vers
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
Question
Done. Direct message sent
peacock premium unlinked from xfinity
I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte
Question
@user_q5fgvcThanks for the update. Sorry to see you go. Did you have any other questions or concerns for me?
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
Question
I upgraded on May 2nd. I'm still not getting ad free. I spoke with someone at an Xfinity store, he told me I needed to contact Disney, so I did and all they told me was that it's still just showing the bundle with ads. What do I need to do to get thi
Disney+ Hulu Bundle Ad Free
I upgraded my internet last week and got the Disney+ Hulu Bundle with the upgrade. When I was checking out, I forgot to select that I wanted the ad free version for an extra cost per month. I added it after checkout and when I check my subscriptions through the Xfinity app, it says that ad free is a
Question
Hello. Yes, I have the in-home security touch pad. I have also confirmed that I am subscribed to the Xfinity Home Security $65/month tier of service on my account.
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
Question
We are unable to comment on Yahoo! Mail, but we recommend reaching out to Yahoo! Mail support for any further support. As the Yahoo Terms of Service were reviewed and accepted during the email transition, they will be the ones to further support your
yahoo email blocks domains
Why were we not told that yahoo blocks emails coming from domains they do not approve of? After decades of doing business with particular businesses, I am suddenly cut from businesses with particular domain names? They worked with comcast, there was never a hint they would not work with yahoo. At 71
Question
Like I said I already did all this, and was told the price can’t be lower. So I’ll be switching to Race once it is available this summer.
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
Question
@XfinityAlfonso From what I understand, the Yahoo Senders Hub (and Google's Postmasters Tools) are processes designed to help bulk emailers get the "Spam" association removed from their domain names. That's all well and good for those companies bur
yahoo email blocks domains
Why were we not told that yahoo blocks emails coming from domains they do not approve of? After decades of doing business with particular businesses, I am suddenly cut from businesses with particular domain names? They worked with comcast, there was never a hint they would not work with yahoo. At 71
Question
Hello user_ct0xk2, Once you upgrade your comcast.net email account to Yahoo Mail and accept the Yahoo terms of service, you will no longer be able to access your comcast.net email through the Xfinity Email platform. However, you will still retain you
Got tricked into moving to Yahoo Mail - what a scam!! And no help afterwards...
I received an email earlier this week entitled "Introducing a better Comcast.net email experience with Yahoo Mail" highlighting all the benefits of moving to Yahoo Mail. However, after I migrated my @comcast.net email account to Yahoo Mail, I find out that auto-forwarding emails is only available vi
Question
Activate disney + hulu
I began services in February, with 1 gb of internet plus subscriptions of Peacock and Disney + Hulu. I received the activation emails for both Peacock and Disney + Hulu. When I followed the links to the my subscription tabs there was an activation button for Peacock but not one for Disney + Hulu. I
Question
•
Xfinity Compliments
Can you delete the yahoo account and create a new one with Comcast?
Got tricked into moving to Yahoo Mail - what a scam!! And no help afterwards...
I received an email earlier this week entitled "Introducing a better Comcast.net email experience with Yahoo Mail" highlighting all the benefits of moving to Yahoo Mail. However, after I migrated my @comcast.net email account to Yahoo Mail, I find out that auto-forwarding emails is only available vi
Question
I appreciate those details, vittclan5! I would like to take a look at your account on our end to check on your signals. If you can, please send us a Direct Message with your full name and your full address. To send a "Direct Message" to
Service Issues since 3/24/26
We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w
Question
user_lcj37b I completely understand how frustrating this has been, especially after all the effort you’ve already put in. On residential Xfinity service, IP addresses are dynamic, and we’re not able to assign a static IP or control how th
Incorrect geolocation for my IP
My IP used to report my location as Claremont, NH which is close to my true location in Grantham, NH. But recently it now reports as Connecticut. This impacts blackouts from the NY region.
Question
I have been clients for two years. I am about to move and transfer my service and I realize that service at my old address its still active. I verify with an agent and he confirms that this is true. So I have been paying double services for a year, b
user_pjgih8
commented
5 hours ago
to the conversation:
0
1
Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
Question