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Not recommended for gaming
I have been their customer for the last 8 months. They have been providing good bandwidth, but their latency spikes all the time. It's maybe good for regular usage, but really bad for gaming.
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Your Home Network
Server issues
My email server is not working. I’m not a xfinity customer anymore but that is my main email
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Amazon rewards book credit not working
I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an
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Customer Service
@tomk3212 Changed my Xfinity password yesterday in response to a phishing email that may have compromised my old password. Now any new Comcast emails are going to my TRASH folder unopened. I do NOT have any email filters in place on xfi
Emails Going to Trash Folder UNOPENED
Changed my Xfinity password yesterday in response to a phishing email that may have compromised my old password. Now any new Comcast emails are going to my TRASH folder unopened. I do NOT have any email filters in place on xfinity.com or on any 3rd party email apps. Any suggestions? tomk3212
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@user_uh4zcm Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In additio
http://connect.xfinity.com/ redirects to support article
Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.
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Transfer ownership of xfinity account to roommate
My roommate and I currently split the wifi bill, but I am moving out in September and he is planning to stay longer. How can I transfer the account over to him so that he can handle the equipment and billing, and remove my name from the contract and billing?
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Customer Service
user_n8smea Yes we are starting to see many customers mentioned it is working for them.
My redeemed benefits All GONE
I had an Amazon book link issue and tried to get the code later for another try but redeemed benefits All GONE
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@user_x98c3x @Again from what I understand my comcast.net email is attached to Yahoo and so even though I’m paying over $300 a month for Xfinity services as our hundreds of thousands of other people, it looks like I will have to turn myself
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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I will be happy to look into this further, to review the status of the account. It will require some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do
Clear Pending Order
I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?
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karins4 Thank you for bearing with me while we got the link for you so you were able to successfully redeem the code.
Re: "Bookshelf code invalid through rewards"
same issue here. On PC, redeemed the book reward shortly after 12pm and when I try to redeem it on amazon it says "There as an error accepting the invitation". I try to go back to rewards and it says the reward is out of stock and there are nothing listed in my redemption section even though I had s
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I have tried logging out, deleting, reinstalling, and then resigning into the app. The transfer was done earlier today, so it is probably a patience/timing issue, but I was hopeful there was a way for this to be cleared.
Clear Pending Order
I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?
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I too need help with 2.4g devices. Just got Gateway XB7 today. All devices working on 5g are connected but no devices operating at 2.4g can connect
Can't connect 2.4ghz devices
A few days ago, I started being unable to connect 2.4 ghz devices to the internet. I tried restarting the router, but problem still persists - please assist.
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They fixed the Rewards page, and the Amazon Bookshelf URL. This worked for me and seems like everyone else: https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode
My Redeemed Benefits is not working
After redeeming new benefits today, the link to my redeemed benefits stopped working. On the main benefit page, it says that I do not have any redeemed benefits. I tried refreshing the page, signing out and back into my account, and using a different device. Nothing is working. In particular, I want
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They fixed the Amazon Bookshelf URL. This worked for me and seems like everyone else: https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode
Tried to redeem the Amazon book code
Tried to redeem the code and kept getting an error message that there was an error accepting the invitation. Tried a different link and it still wouldn’t work. Kind of obnoxious.
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Community Best Answer
support sent the correct link. I was able to use the code I got from redeeming the book reward finally. The correct link is https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode
Re: "Bookshelf code invalid through rewards"
same issue here. On PC, redeemed the book reward shortly after 12pm and when I try to redeem it on amazon it says "There as an error accepting the invitation". I try to go back to rewards and it says the reward is out of stock and there are nothing listed in my redemption section even though I had s
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They fixed the Rewards page.
Membership benefits gone
I received the Xfinity bookshelf $10 reward and tried to redeem it. It said it was invalid. Then I tried to look at my previous rewards and they are all gone! Also, I logged in several times. They were there last night as I was looking at my rewards I have yet to use. So I cleared my cache and tried
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They fixed the Rewards page, and the Amazon Bookshelf URL. This worked for me and seems like everyone else: https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode
Member Benefits
The past few weeks I have had issues with the Thursday member benefits. Either the benefits will not come up, they come up and I accept them then they never come up again if I redeem them or the code I’m given will not work. For example, today I accepted the bookshelf credit of $10 dollars and went
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http://connect.xfinity.com/ redirects to support article
Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.
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@user_c5yyq0 can't sign into my email [Title Edited: "Personal Information"] If you're a new customer you won't have a @comcast.net email account.
Again
commented
2 hours ago
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Can't Sign into Email [Edited]
can't sign into my email [Title Edited: "Personal Information"]
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