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I do not, just wanted to share the solution for others who may be having this problem
SOLUTION: Unable to receive Microsoft verification code emails to xfinity/comcast email address
After days of troubleshooting, I finally figured out how to get Microsoft’s verification emails to deliver to an Xfinity/Comcast account. If you haven't already, move your Xfinity/Comcast email over to Yahoo, then add account-security-noreply(at)accountprotection.microsoft(dot)com directly to your Y
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Executive customer relations escalation and two failed repairs and third visit where time window is not honored
Executive customer relations escalation!! no cable service in our family room tv 2 visits unsuccessful and problem unresolved. 3rd visit now delayed and Ow not within our guaranteed window of time. too much monthly charges to be treated like this! We need some help
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Customer Service
Mobile services
I went into the Xfinity store to pick up new equipment & to have the employees there activate my internet after chatting with online customer service & received those instructions. While there, I was asked about Xfinity mobile services,and I declined (as I have been every time I have to talk to cust
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Billing
Xfinity Natalie, I have done as you asked, but I'm unable to find any replies or offers of assistance. This makes things more frustrating, seems like your process is more important than the communication itself. Is there some way we can speak
Excessive mobile billing
We have 2 valid lines for monthly billing and are being charged monthly for a third which is not valid. I've called every month for a year, and no one at the entry customer support or 2nd (supposedly management) level has been able to successfully credit all the over charges and remove these from fu
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I have received the worst customer service ever from an Xfinity supervisor
I experienced an exceptionally negative interaction with an Xfinity supervisor. Despite being promised a $50 promotional bill by multiple representatives, the supervisor I spoke with was extremely rude. He informed me that verbal agreements are not considered valid by Xfinity and subsequently termin
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Customer Service
The S21 FE is unique in that it's scheduled to receive quarterly updates through January 2027. My phone is at the March 2026 release, yet Samsung has released 3 software updates. Xfinity, please release the updated software!
My S21 phone stopped getting firmware and security updates
I checked my S21 phone and noticed that the last update occurred at 3:02PM on March 24, 2026. My latest update information is as follows: One UI version: 7.0 Android version: 15 Security patch level: January 1, 2026 I am concerned that my phone is vulnerable with this level of updates. I talked with
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Check this support article. It mentions a waiting period for being able to add new lines. Personally, with the added fees without internet service, I would look elsewhere. https://www.xfinity.com/support/articles/xfinity-service-cancellation-details
Mobile Service after canceling home internet
I had xfinity internet for a very long time over 18years (Platinum status customer) I shut it off as I moved into a place that provided internet services through xfinity but not under my name. I have had phone service for almost as long as mobile started with Xfinity. Extremely disappointed with not
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Retention Department contact information needed
I am looking for a direct phone number for the retention department. My bill just went up because my "loyalty discount" just expired and I want to see if there are some deals or discounts before I am forced to cancel. It seems like my loyalty should expire at the same time as the discount, no?
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Channels and Programming
Pending transaction but no order attached
I have a pending charge from a online order I placed for mobile for phones. I was charged the tax on the phones but order was never created. Got no confirmation and no one can find the order to cancel it so I get my money released. I should not have to wait until the payment release on Thursday, whi
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Devices
m14581, thank you for reaching out to us through Xfinity Forums. Here is a link that may help. Let us know if you still need assistance. https://www.xfinity.com/support/articles/switching-between-multiple-accounts
Unable to view account info online after move
When I login with xfinity id, my old service address and new one are listed (two separate accounts linked), however I can only log into the old one which is disconnected. My current new address is listed as inactive and I can't switch to it, even though it is active and I've been paying my bill unde
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Sent via DM as requested.
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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solution: if your pods show on xfinity app but are merely ‘offline’ ask for a refresh at Comcast. Generally works. usually take a few hours to kick in. mine the next day.
xFi extender suddenly all offline
I have XB6 gateway and 3 first generation xFi Pod extenders. Suddenly all three went off line at once. Comcast can see all three and tried to map or re-provision them to no avail. Tech coming out Tuesday. My guess is there was either a firmware update on the gateway or something happened on the back
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Unable to view account info online after move
When I login with xfinity id, my old service address and new one are listed (two separate accounts linked), however I can only log into the old one which is disconnected. My current new address is listed as inactive and I can't switch to it, even though it is active and I've been paying my bill unde
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Customer Service
Need call logs from April - June 2026
I am trying to see how I can request my call logs on my Xfinity mobile. I closed my account as Xfinity Mobile did not service the new area of my zip code of where I moved. Because my account is closed, I am being told that I need to go to an Xfinity store since I cannot pull the information on my en
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Plan
user_5c7y47 I am looking into the Xfinity Stream app on our partner devices and the app is showing that there are limitations with streaming devices like streaming sticks and smart TV's. I believe that is the limitation we are seeing with the service
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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I messaged Xfinity Support on here. I hope to receive a response soon.
xfinity now portal down for months
My credit card expired and I need to update it on my account but the xfinity now portal has been down for months and everytime I use the assistant chat or call them, I get an agent who says they cannot assist with xfinity now. How am I supposed to fix this issue?
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Good Morning, @user_a3oobs! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your connection, it certainly is not what we want for our customers. I know how importa
Outages
There has been an update in my neighborhood that started last week. I work for healthcare call center so I need my internet. Now this is week number two and I have no internet when I need it, I can't reach a live person through the chat nor the phone. I think that is horrible customer service that y
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Hi there @user_93rvbg Though I truly wish we were able to get your service up and working with Xfinity, I am very glad that you were able to find service that was installed fast so that you are able to enjoy.
Unable to complete internet service after 3 service calls
Hello Xfinity Support, I am requesting an immediate escalation of an unresolved new-construction serviceability/construction issue at our home. Our home is newly constructed and was pre-wired for Xfinity during construction. Xfinity internet wiring is already installed throughout the home, and the w
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Hi @user_d80bws,My favorite time of year has arrived, just about all sports are underway! We surely want to make sure you can participate in the fun as well. Are you running into a particular error message when attempting to watch CBS sports?
XfinityJustinM
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39 minutes ago
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I can't watch cbs sports
I want to watch cbs sports
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