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Thanks for reaching out to us @user_pgn2nb! I’m really sorry you were led to believe you’d be able to upgrade today and then felt let down. I know I personally would be frustrated to hear that news after keeping the account in good standi
Xfinity is a joke!
I pay my bill on time and still yet I can’t upgrade my phones. Next week I’m switching to Att, I still got this iPhone 14 Pro Max and ready to switch to some current phones. I was gaslighted to think I was able to upgrade my phones today and was let down. Next Friday I’m switching to ATT. Don’t come
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Wanted to complete a Survey for assistant
I didn't get a chance to complete the survey for the live agent that helped me and wanted to make sure he was recognized for his great service. He was very patient and explained all of my concerns and helped me with my tv and internet services. Thank you very much, Siddhantshiromani!
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Xfinity Compliments
I just sent one! I look forward to you reviewing this further. Thanks!
WASP NEST IN XFINITY OUTDOOR EQUIPMENT
There is an comcast box on the side of my house would a huge wasp nest inside. I would like to douse the nest in wasp killer, but do not want to damage the xfinity equipment. I do not have an xfinity service at the home, but I would think xfinity would still want to maintain their equipment for futu
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We appreciate your feedback and the opportunity to help in every way we can, user_1cmq7b. Can you tell me a little more about the website(s) impacted, the web browser(s) you're using and any troubleshooting steps you've completed so far? Thank you fo
Website Not Loading
I'm unable to load Xfinity account pages on multiple browsers including Firefox and Safari. Either the page "loads" as a blank screen (Firefox) or continues to retry loading in a continuous cycle where nothing gets loaded (Safari). This paired with my multiple attempts to change my service plan has
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Same issue... I'm also experiencing the same issue as users off your service have described above. The problem is Xfinity websites. nothing has been done about it, im guessing.
Website Not Loading
I'm unable to load Xfinity account pages on multiple browsers including Firefox and Safari. Either the page "loads" as a blank screen (Firefox) or continues to retry loading in a continuous cycle where nothing gets loaded (Safari). This paired with my multiple attempts to change my service plan has
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I'm having the same issue with my TCL Roku TV---xfinity stream app only showing purchases. I'd love to rent on demand movies, but I can't see any! Please help! Thanks!
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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Can you try disabling the iCloud Private Relay while you're connected to your in-home network and try the app again? Please let us know if you notice any improvement while using it through this method, AmaniSoulaan.
LingoPie won’t play videos while signed into XFINITY WiFi Network
Hello everyone! So I’m trying to watch videos using LingoPie (a steaming service app like Netflix but for language learners) and I keep getting an error message saying “Error something went wrong!”. Whenever I use my mobile data it works perfectly fine. I have been working with the LingoPie support
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Recent DVR recordings deleted.
Recent DVR recordings deleted while available storage is over 50%.
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X1
Accepted Solution
user_sb3fpv, Thank you for reaching out to let us know. I'll be glad to help review this further and do all I can to help. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon locate
WASP NEST IN XFINITY OUTDOOR EQUIPMENT
There is an comcast box on the side of my house would a huge wasp nest inside. I would like to douse the nest in wasp killer, but do not want to damage the xfinity equipment. I do not have an xfinity service at the home, but I would think xfinity would still want to maintain their equipment for futu
Question
@user_obytoj, we can check further on the signals and servers. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of
Desync while online gaming Valorant
During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h
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Accepted Solution
WASP NEST IN XFINITY OUTDOOR EQUIPMENT
There is an comcast box on the side of my house would a huge wasp nest inside. I would like to douse the nest in wasp killer, but do not want to damage the xfinity equipment. I do not have an xfinity service at the home, but I would think xfinity would still want to maintain their equipment for futu
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Customer Service
This is the only game I play where weird things happen, and i only play on this device. I have a hard time thinking that something else is the answer when i have the ping plotter while on a vpn and off. And the VPN is half the hops, half the ping, an
Desync while online gaming Valorant
During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h
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Hey there, @Reapurr, thanks for reaching out through Xfinity Forums regarding your account. This is not the customer experience we want you to have. I would be happy to take a look at your service concerns to get to the bottom of this for you. Can yo
Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)
7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat
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Hello, @user_0h7l2m! Thanks for taking the time out of your day to reach out about watching ESPN content. Are you not able to view the ESPN channels you are subscribed to through Xfinity on the ESPN app or are you wanting ESPN Unlimited which is a se
ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
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I keep having the same issues. I've had a technician come out and compeletly replace the line from the utility pole to my house. I was promised it would resolve the issue. I even let the customer service rep talk me into getting Xfinity mobile. I try
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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Hello PER2070, welcome back to Xfinity Forums, and thanks so much for being a regular contributor! How long ago was this conversation? Depending on the length of time, we can provide details from the chat if it was here on Forums.
Archived Chat, Prior to Closing...
I archived a Chat before the chat was closed, how do I retrieve it? Thanks!!
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It has worked in the past. This just started happening a week ago. I have tried forgetting the network and reconnecting. I do have iCloud enabled.
LingoPie won’t play videos while signed into XFINITY WiFi Network
Hello everyone! So I’m trying to watch videos using LingoPie (a steaming service app like Netflix but for language learners) and I keep getting an error message saying “Error something went wrong!”. Whenever I use my mobile data it works perfectly fine. I have been working with the LingoPie support
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Hello @user_0q4xsj Sorry to hear you've been unable to use the new box properly, we'd love the opportunity to get that fixed for you. We would like to take a look at the account and check a few things to make sure it was properly activated and is lis
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Samsung TV not recognizing Xi6-T cable box
Two weeks ago I got a text from xfinity / Comcast asking if I wanted a 4k cable box. Well, yeah! No brainer! I received it just over a week ago. I unplugged my Xi5-P cable box and set up my new Xi6-T cable box. I'm using a Samsung CU7000 TV, with the cable box hooked up to HDMI 3. Did the troublesho
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