Xfinity Community Forum

Thanks for reaching out @phiboy! I completely understand wanting to see speeds above 12 Mbps. A step you can try now if you haven’t already is connecting your laptop directly via an Ethernet cable (CAT6 or higher) to the modem or gateway and ru

XfinityAldrik

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3 hours ago

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Slow speed on Linux laptop

I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un

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Xfinity account linked to email already

I moved. And got a different account number. I had the peacock bundle in my last account and now I can’t activate my new one.

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Channels and Programming

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How do I login to hulu free subscription

user_efb9vr

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3 hours ago

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Free Hulu with Xfinity promotional

How to I log in for Hulu with free subscription promo

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Hi there @user_mtux2n, thanks for taking the time to reach out! It sounds like you’ve already done a lot by reinstalling the app and clearing the data, I’m sorry it’s still giving you trouble! Call Guard is specifically included for

XfinityQuemekia

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4 hours ago

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Xfinity call guard not working [Edit]

I have upgraded my plan the three phones on my account. Two of the work. One does not, mine, [Edited: "Personal Information"]. I have reinstalled it, cleared cache, cleared data, reinstalled it. Nothing works. What is my next move to activate this feature on my phone. [Edited: "Personal Information"

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Thanks for reaching out @user_4v526b! I can understand being worried about the cable being exposed especially after recently having a new cable installed after utility work. To get this resolved, our team will need to escalated this to our local tea

XfinityAldrik

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4 hours ago

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Cable burial dissatisfaction

Hello, my cable for my Wi-Fi had been cut due to utility work. I had contacted Xfinity and they came out and ran a new cable wire and came back several days later to bury it. The way it’s been buried. The cable could still be exposed. They did not go back over where they had buried it to close up th

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Hi there user_wjh22e, we appreciate you taking the time to reach out here on the community forums! I'm sorry to hear you're having issues connecting to your Wi-Fi through NOW Internet. Were you able to connect to your home Wi-Fi previously, or are yo

XfinitySean

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4 hours ago

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Now wifi

Now wifi want connect

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@XfinityAbby done, but I'm not spending hours going back and forth with replies and retention attempts that are insulting as I've already switched services. You have my information and my cancellation confirmation number now. Please just cancel my s

Beyond_Frustrated

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Why does signing up take two seconds, but canceling takes weeks?

Why does signing up take two seconds, but canceling takes weeks? About two to three years ago, I tried to cancel my Xfinity service. At the time, I was dealing with at least a dozen outages a month and what I considered an unreasonably high bill. I wanted to switch to a faster, cheaper provider, but

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Not Xfinity Compliments related. Moved to Customer Service.

Again

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4 hours ago

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Cable burial dissatisfaction

Hello, my cable for my Wi-Fi had been cut due to utility work. I had contacted Xfinity and they came out and ran a new cable wire and came back several days later to bury it. The way it’s been buried. The cable could still be exposed. They did not go back over where they had buried it to close up th

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Now wifi

Now wifi want connect

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Customer Service

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Black listed because I’m switching carriers! Shame!

I switched carriers after many years with Xfinity. I can’t turn my phone in for trade in with the new carrier because Xfinity has black listed it. This is sneaky and shady business practices. I’ve spent hours on the phone, over 7 separate calls and they don’t fix it. They claim to fix it but it’s st

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Devices

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@user_91f837 I just migrated and hate this format!I It is so cluttered and messy! I don't want to keep! I hate gmail too it's just like this! It's so bad So, use a third party email app of your choice. I use Thunderbird and like it. Do a se

Again

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4 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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@user_gywwkk I do not like that we were forced to switch to Yahoo or cancel our Comcast email. I have been switched to Yahoo now for 7months and it is horrible. Not the nice neat emails as before. Too many ads. Cannot get rid of them. Lost a lot o

Again

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4 hours ago

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Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why

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Hello @Beyond_Frustrated thank you for reaching out on our community forum. It does sound like this has been frustrating and I would like to review the account and make sure that everything has been processed properly. Please send us a direct messag

XfinityAbby

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Why does signing up take two seconds, but canceling takes weeks?

Why does signing up take two seconds, but canceling takes weeks? About two to three years ago, I tried to cancel my Xfinity service. At the time, I was dealing with at least a dozen outages a month and what I considered an unreasonably high bill. I wanted to switch to a faster, cheaper provider, but

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@XfinityJeffB @tashanet You should know that migration to Yahoo is completely optional now meaning you don't have to move to Yahoo! Mail if you don't want to. I suggest that you wait.

Again

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4 hours ago

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How do I transfer my comcast email account to yahoo

We moved to an apartment, so I canceled our Comcast account last December. How do I move to yahoo email?

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Hi user_mokq57, thanks for taking the time to reach out through the community forums! It's possible that our filters may have been flagging their emails as spam. Are they still having issues getting emails to you, and have you noticed similar issues

XfinitySean

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4 hours ago

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My insurance agent was attempting to email me and received this message resists-c2p-559422.sys.comcast.net rejected your message

My insurance agent was attempting to email me and received this message. Resimta-c2p-559422.sys.comcast.net rejected your message. There’s a problem with the recipients mailbox. As far as I know there’s no problem with my mailbox.

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@user_uuz0e3 How do I get to where I can change my password? https://xfinity.com/password <----- go here to change your password

Again

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4 hours ago

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Password

How do I get to where I can change my password?

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Why does signing up take two seconds, but canceling takes weeks?

Why does signing up take two seconds, but canceling takes weeks? About two to three years ago, I tried to cancel my Xfinity service. At the time, I was dealing with at least a dozen outages a month and what I considered an unreasonably high bill. I wanted to switch to a faster, cheaper provider, but

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Billing

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user_o9qpou, hello there and thanks for reaching out! Oh no, I apologize about your experience. I see we are just now being able to respond to your matter and know how important this is. Have your trouble been resolved?

XfinityQue

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4 hours ago

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Can you help me with streaming app?

I am getting error message TVAPP-00251 when I try to stream. I was able to stream on Monday but not yesterday or today. Problems with both DVD streaming and live TV streaming.

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I went there and filed my Administrative Complaint. They didn't want to deal with it, and sent me chasing hyperlinks and playing phonetag. I will post the Administrative Complaint here, and you can direct me to the most appropriate place to fi

user_au9nfm

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5 hours ago

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The manager at your Xfinity store attempted to defraud me

I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the

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I echo this sentiment. I’ve been an Xfinity customer for 8+ years but I’ll be forced to cancel my service now that I can’t stream Xfinity on my new TVs.

user_3yrm4v

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5 hours ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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