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I live in northwest Indiana and our area just got hit hard by a storm so it may be awhile until our electric provider could make it out. I can try to see but if not when could you guys send a tech out and what’s that fee?
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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@user_hmj51n Thanks for posting to the forum. We can help add a pro install to the order. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the t
No Coaxial Outlet
My wife and I just moved in to our new house and bought wifi. We didn’t realize there was no coaxial outlet. Can a tech please come install one?
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remove wires
Your Xfinity AI Assistant is useless. I have wires coming out of my townhouse that I just now discovered is a violation of the homeowners association. I need them removed immediately.
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@user_steele There's a tech fee involved to assess what's needed, and the repairs are done according to the tech's recommendation. That could mean a referral to the construction team with the appropriate equipment to get the work completed. &nb
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
Question
Community Best Answer
Still no resolution. Escalated to BBB AND FCC!
Formal Complaint, Xfinity Billing Errors and Unresolved Escalations Since July 2, 2026
Since July 2, 2026, I have contacted Xfinity more than ten times about billing errors on my account, and nothing has been resolved. On July 2, I accepted a loyalty offer to reduce my service from 600 Mbps to 300 Mbps for $40 per month for one year. I specifically asked if my bill generated for that
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I’m not certain as these lines were already there when I purchased the property. I have photos of the boxes that are running to if that is of any help. Do you guys remount the lines to the siding free of charge or is there a fee for that as well?
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
Question
Thanks for meeting us here in our community about the downed lines, @user_steele. We'd be happy to look into this for you. If you're certain the lines belong to us, we can send a tech out to remove them, but there would be a $100 fee charged, and it
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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HI, @user_m8euy5. I am sorry to hear that you were not able to connect when you were visiting Taiwan. This link shows more about using your phone internationally, https://www.xfinity.com/support/articles/traveling-internationally. Did you try the ste
Premium Unlimited Plan, no cell service in Taiwan
I can make call/text as long as having WiFi. But once lost/turn off WiFi, I lost that ability. I tried turn on Airplane mode, wait 1 minute, then turn it off. Didn't work, same problem. Tried cell network reset. Didn't work. Tried removing eSim, then reinstalled via Xfinity app. Didn't work. I have
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@user_1yto5c Thanks for adding a post to let us know. The phone has to be received in order to return it and cancel the service. We suggest contacting FedEx to verify if they lost the device or if it's just running late. Use this https://www.xfinity.
My phone never came
I ordered a phone on Friday. Everyday it says it out for delivery. I would like to cancel my phone service.
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No Coaxial Outlet
My wife and I just moved in to our new house and bought wifi. We didn’t realize there was no coaxial outlet. Can a tech please come install one?
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Customer Service
I’ve been dealing with the mini guide issue too for a while now. I reported it to Xfinity on Redit chat and they said they are working on a fix but that was over a month ago. So who knows if or when these issues will be fixed. In the mean time than
Xfinity Stream app 8.15.1.3747 on FireStick - Audio/Video sync issue & Mini-Guide bug [BOTH FIXED]
I had version 8.15.1.3747 on my Amazon FireStick (3rd Gen) and I couldn't stand the bugs anymore. This is how I fixed it: I finally uninstalled the Amazon Store's Xfinity Stream app version 8.15.1.3747 and downgraded to the Xfinity Stream app TV/FireStick version 8.12.0.2517 by side-loading it. It's
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Unused Comcast utility box
There is an unused (disconnected) Comcast utility box in my front yard. They put a new replacement in nearby. Who can I talk to to have the old one removed?
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Customer Service
Sorry you're having trouble canceling your tech appointment, @user_qunzep. Thanks for meeting us here. We're happy to help. You can log into your Xfinity app to manage your appointments. Or log in to your account at xfinity.com, click on the appointm
How do I cancel sn appointment
I need to cancel an appointment for tomorrow 8/20 between 10 and 12. I cannot seem to do it .
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Gotcha @USER89, thank you for confirming that. Based on the information you previously provided, it does sound like the house wiring is likely in good shape, but I always like to make sure we've crossed our T's and dotted our I's before moving forwar
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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Hey @user_ua39z5, Thank you for visiting our official Xfinity Forums Community support page. Do you already have a Peacock account that is active? Are you able to go into your account settings page on the Peacock website and update the email address?
Peacock Entitlement Backend Reset
I am dealing with a broken backend handshake loop with my Peacock activation and account link. Part of the issue is that Xfinity automatically linked/provisioned my subscription entitlement to a new peacock account using my Xfinity email address. But my peacock account is registered under a differen
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Ticket escalation
I have opened a ticket about a missing device credit and some other complications from a line being deactivated by a store employee. Also requested another ticket (fraud) be opened due to the same store employee adding additional tablet lines to my account that do not exist. I have spent almost 6 ho
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Devices
Still the same. No volume
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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I have the same issue!
How do I get rid of the Quick Tip screen when I'm trying to access my Favorites and schedule?
I used to be able to see My Favorites schedules by clicking the Guide button twice. Now all I get is a Quick Tip screen. How do I fix this?
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I am pretty confident my house wiring is fine as I hooked my modem (with laptop connected by ethernet) directly to the point of entry cable outside my house and I was still getting all the uncorrectable errors. Yes I have a tech appointment Friday mo
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
Question
@user_axpij6 Thank you for visiting Xfinity Forums for help with this. Is your current service being affected? Do you know if the new box was the result of a relocation request?
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Unused Comcast utility box
There is an unused (disconnected) Comcast utility box in my front yard. They put a new replacement in nearby. Who can I talk to to have the old one removed?
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