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user_iutbqb I am glad to hear this is being looked into further, and my team can help monitor this as well. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the
Ticket escalation
I have opened a ticket about a missing device credit and some other complications from a line being deactivated by a store employee. Also requested another ticket (fraud) be opened due to the same store employee adding additional tablet lines to my account that do not exist. I have spent almost 6 ho
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Add it in addition to my name
Request to new name in billing statements
I want to add new flatmates name in billing statements
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Hi @user_ioe9zc, I'm so sorry for the frustrating experience you had with the Xfinity Assistant, I completely understand why you want this sorted out right away to stay in good standing with your HOA. We always want to make it easy for you to report
remove wires
Your Xfinity AI Assistant is useless. I have wires coming out of my townhouse that I just now discovered is a violation of the homeowners association. I need them removed immediately.
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Thanks for your interest @Cookits! Availability of symmetrical speeds can vary by address, even within the same neighborhood. If you're seeing a 1 Gig symmetrical plan in the Xfinity app, that's a good sign, but it doesn't always confirm it's current
Service speed availability
My service is currently 1g down/35m up. In the app, I now see plans which are 1g symmetric up/down. Does that mean it is available in my neighborhood, or just a tease? How can I find out for sure?
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I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct M
Finalize phone purchase
I lost the chat windows with an agent who was helping me buy a new phone
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Router no longer powers on
My Xfinity router is fully broken, and no longer powers on regardless of which (tested and working) outlet it is plugged into. I attempted to use the garbage AI chat to resolve this, but it was as worthless as one might expect. How can I get a replacement router?
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Hey there, @user_5df0dj, thanks for reaching out through Xfinity Forums regarding your Peacock offer. We definitely want you to be able to enjoy Peacock. Here is a link with the steps for activation: https://www.xfinity.com/support/articles/peacock-p
Diamond Member Peacock free subscription
Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Thanks in advance!
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Hey there, @user_p42x9f, thanks for reaching out through Xfinity Forums regarding your billing statements. We would be happy to help with getting changes made to your account. Are you wanting to transfer the account into their name or add it in addit
Request to new name in billing statements
I want to add new flatmates name in billing statements
Question
Hey there, @user_yyhvxl, thanks for reaching out through Xfinity Forums regarding your user roles. You would need to log in to the primary account in order to make changes to the account's user roles. Here is a link that can help with finding your us
Not 'Manager' but I am a member on my account, can't change it.
I have no permissions to do anything on my account since my user role is member. I can't change it to manager. I have internet essentials, is that why I am considered a member? I'm just trying to access membership benefits but I'm not eligible to redeem benefits since I'm a member.
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Deactivate an unapproved phone number and delete it's charge
Good day, A few weeks ago, Aman helped me, or what I thought, to transfer my Google Fi phone number onto my Xfinity account via chat. During this time, the approval links were not working followed by him confirming a wrong email address. The following 24 hours, I had no phone service. I went to the
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Plan
Hello, user_zoeey6. Thank you for reaching out to us here for help. Xfinity won't be the same without you! You do need to cancle both residnetail and mobile services. Let's take a closer look together. Please send us a Direct Message.On a Deskt
[Urgent] Please help me as I moved outside USA ; did not use mobile but received mobile bill; pls help
Hi Team, Hope you are well. I would like to get your help as we left the USA on July/7 2026 and my friend submitted my Xfinity device at the Xfinity store. I had called customer care before I left to close my Xfinity account. I was under the impression that my xfinity mobile also will be disconnecte
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Xinity rewards Amazon bookshelf 8-20
I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op
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Customer Service
Scifisquill u/Scifisquill My team can help you with your mobile concerns today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support"
Unresolved issue with phone upgrade
Requesting assistance. I went into an Xfinity store to upgrade one of my phones after being unable to complete the process online. I have had an active Xfinity account since 2009 and maintained five active phone lines as well. I was advised that as a diamond rewards member, I would receive $400 off
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Undergound Service Repair
I moved into a house that already had Xfinity in the past and got my Xfinity account set up prior to receiving the keys. It is an older home, not new construction. I was told by Xfinity that a technician went out and verified that the house is ready for service. Upon moving in and setting up the Xfi
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Your Home Network
The credit issue was resolved today with a member of the billing department. The fraud investigation with the store employee adding an additional tablet that doesn't exist is still on-going and I am awaiting a call, or so I've been told, from the in
Ticket escalation
I have opened a ticket about a missing device credit and some other complications from a line being deactivated by a store employee. Also requested another ticket (fraud) be opened due to the same store employee adding additional tablet lines to my account that do not exist. I have spent almost 6 ho
Question
Need help bridging account tenure for Diamond Peacock reward
I received the Diamond tier email for Peacock Premium, but the redemption portal reports that I am not eligible due to an old address change. I need assistance bridging my tenure history to my active account.
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Customer Service
Thank you for reaching out to us here on our Xfinity Community Forum, @user_2btmv5. I can understand how frustrating it would be to see Netflix charges on your bill for several months, especially after contacting us previously to have them removed an
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Netflix Billing
Xfinity has been billing me for a Netflix account that I don’t have through them since last November at $26.99/mo. I’ve contacted them both by chat and call to request canceling the account, and requesting credit for the prior billing months. They agreed to both, but my bill hasn’t changed. Any sugg
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