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@user_ymf4wu This is a great question! As a friendly reminder we also have rental modems for our customers, and we update them for free! For a list of compatible devices you can use this link https://www.xfinity.com/support/internet/customerowned&nb
Modem Router Equipment - End of Life
I have Xfinity’s 1GB internet service, and I just learned that both my modem and router are at the end of their life -14 years old. My old setup could only handle up to 300 Mbps download speeds, so it can’t keep up with my current plan. I’m looking to buy a new modem-router combo and would appreciat
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Hello @miscuser100 thanks for your post. Since we already have a direct message from you, I wanted to let you know we did reply. We look forward to assisting you further.
Need to verify contact info, yet unable to verify contact info.
My current address/roommate previously had an Xfinity account which seems to be confusing Xfinity and its billing options. Sometimes it says I'm not signed up for Xfinity Now at all, even when the app on my phone and the modem in my room are connected and I have the receipt to show I'm paying for th
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@user_x2ibgd Thanks for reaching out. We apologize for any inconvenience. The 811 request for utility markings may have already been submitted before we were able to cancel the cable-bury work order on our end. Since we’re already connected i
Not Cancelling Bury Line Request
After my tech came to fix the line outside, everything is fixed. The house already has a buried line. The technician said he just had to reconnect it. Now, within the last week I'm receiving notifications of it being marked and bury line request. I've called, sat on the phone for 30 mins and was tol
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@stevenjkjr I am sorry to hear of the issues you have had following a storm. Have you replaced your equipment as the storm may have caused damage.
Hitron CODA56-High Uncorrectable
Hello, We had a bad storm a couple weeks ago, I have had a tech come out and replace our cable from the street and check the signal from our house to out into the street. The power level was really high so he added a two way splitter to reduce the power level. That seems fine now but I still keep ge
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@user_arjsq5 Thanks for reaching out. An upgrade failure usually means the app you’re trying to access couldn’t open or update to the latest version. This is often caused by a poor internet connection, corrupted temporary data, or a tempo
Getting error message: Upgrade failure. Please restart the application
Getting error message: Upgrade failure. Please restart the application Looks like there are many many customers have this same issue that started about 5 days ago. Please help! Nothing I've tried has fixed it. Restarting white box, etc.
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Great question @OuttaHere26 To pay your final bill with Xfinity you would use self-service options, https://www.xfinity.com/bill-pay or by contacting customer support. For mobile, you should be able to use the link: https://www.xfinity.com/mobile/my-
Where to send my payment by mail
Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get
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user_j2nqbu Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are experiencing issues with your port forwarding. Since you are using your own equipment you may need to reach out directly to the manufac
Unable to port forward 25565 even with my own router
I have a Asus RT-BE88U router along with my own modem a Hitron CODA56, and I used to be able to open a port on whatever I wanted with zero issue and recently maybe a month or two ago I suddenly can't do that anymore with no warning. I have no done anything different compared to when it was working t
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@user_wmjw88 I understand your concerns. Generally, if we can’t resolve the issue remotely, we’ll need to send a technician to your home. They’ll check everything inside and outside. If they don’t find any issues with your equ
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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user_gv2e9k Hello! Thank you for reaching out. We know that making the payment month over month can be difficult. We suggest that you go here: Create a Payment Arrangement to give you more time to get your payment made.
Im looking to change payment day
I dont have my payment amount due to an emergency. Can I pay on the 17th of this month?
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@user_n9dd0x We appreciate your time in reaching out here on our Xfinity Forums. I'm sorry to hear that you are having DVR issues specifically with ESPN. Can you tell me more about what is happening, what error codes you are getting and any troublesh
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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Help with xumo box
Get ERROR. Image launch failed on tv screen and box is blinking
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Xfinity Stream Website
One agent had me go in and reset my Mobile SIM card so now I don't have a SIM card in my phone
Run around
I have not getting anything accomplished with customer service 16 hours on the phone with them 22 agents nothing has gotten done
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Run around
I have not getting anything accomplished with customer service 16 hours on the phone with them 22 agents nothing has gotten done
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Network
Internet outage started, im the only apartment affected, and i didnt lose internet till days after the outage was detected.
I lost internet on July 8th, early in the morning. I went to check why and it says there has been an outage since July 5th early in the morning because of severe weather. None of the neighboring apartments are experiencing this outage, and there seems to be nothing dangerous in the area to stop a te
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Your Home Network
Need to verify contact info, yet unable to verify contact info.
My current address/roommate previously had an Xfinity account which seems to be confusing Xfinity and its billing options. Sometimes it says I'm not signed up for Xfinity Now at all, even when the app on my phone and the modem in my room are connected and I have the receipt to show I'm paying for th
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Billing
unable to receive sms
Hi, I am currently traveling in China and using international roaming with Xfinity Mobile. I can make and receive phone calls, but I am unable to receive SMS verification codes, including verification codes sent by Xfinity itself. Could you please check whether there is any issue with my line or acc
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Network
user_b1woqr Good morning! Thank you for reaching out to us for help with the downed wire in your yard. I'm in the northeast and we had some amazing storms roll through over the weekend. Driving through my neighborhood the next morning was a bit scary
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Down wire
Down wire in my backyard after the storm
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