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Connecting
Moved router and tv now nothing connects or it says connected no internet
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Your Home Network
We were never in a direct message conversation. Fix the software already and stop trying to pretend this is a customer issue.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Hello… I think we’ve all established this is an Xfinity software issue. Stop trying to blame us. Read the room.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Have you made sure that your fire stick is completely updated @user_0ea8sq? I, too, have had this issue, I have noticed that if I close the app and reopen it that it does grant me access.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
Question
Thanks for clarifying, user_8l1udo! You can always sign up for the appointment waitlist to see if a sooner appointment becomes available by following the steps listed here: https://www.xfinity.com/support/articles/appointment-waitlistAlternatively, t
No tengo un buen servicio mas de 2 semanas
No tengo un buen servicio mas de 2 semanas y la cita de un tecnico es para demasiados dias
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@XfinityCliff Yes, I am using Amazon Firesticks.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
Question
Llego en las noches y el internet es lento y se cae cada rato hoy todo el dia he pasado con el problema que cada rato se va y una cita con un tecnico se demora muchos dias
No tengo un buen servicio mas de 2 semanas
No tengo un buen servicio mas de 2 semanas y la cita de un tecnico es para demasiados dias
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Hi user_8l1udo, thanks for reaching out here on the Xfinity community forums! Two weeks is quite a while to not have consistent service, and I'm sorry that you haven't been able to get help. Can you provide some more detail about the issues you've be
No tengo un buen servicio mas de 2 semanas
No tengo un buen servicio mas de 2 semanas y la cita de un tecnico es para demasiados dias
Question
No tengo un buen servicio mas de 2 semanas
No tengo un buen servicio mas de 2 semanas y la cita de un tecnico es para demasiados dias
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Customer Service
FCC
I have now contacted Xfinity multiple times regarding billing errors. On two separate occasions, I was charged incorrectly and was told that the money would be credited back on my next billing cycle. It has now been approximately 74 days, and I still have not received either credit. My monthly bill
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Your Home Network
Good evening Opus18. Have you had a chance to also check the settings within the Xfinity website? There is a gear icon when logged into the website, usually.
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Lordy, I agree. Customer service is available only if you're able to be on hold for 30 minutes or longer and speak and understand multiple dialects. My husband did not migrate to Yahoo, and now it is OPTIONAL to stay with comcast or go to yahoo. Is
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Payment options
Like to set up payment options to be able to pay my bill on the 20th
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Your Home Network
I'm sad to hear that didn't work. We may need to submit a ticket for this. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more th
IMAP Settings Not Working
I use "Betterbird" which is a clone of "Thunderbird" on my Linux workstation. I have tried to set up my comcast IMAP account many times but it always fails. I can set up the POP account OK. My IMAP settings work on the web version of Xfinity eMail. I have attempted to use every possible setting list
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Same problem here with a TCL QM7k with Google TV. was excited because 4k is available on the lower tier subscription.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Customer service has always been a stepchild for comcast. I recently rejected an offer from AT&T but I'll look at it again now that I see that xfinity treats its longterm customers as captured subscribers and just takes us for granted.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Same problem here on a TCL TV with Google TV. The app really isn’t usable. I was excited because Disney was one of the few apps that allow 4k on the lower tiers.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Request to be able to view Xfinity Home cameras on Xumo
Is there any plans to implement the Xfinity Home Cameras and security system into the Xumo box like on the X1 boxes?
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Devices and Equipment
Hello @user_88q7q9, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mes
Nightly upstream outage 9:40 PM–3 AM, T3 timeouts + UCD unusable, phone support can't help
Hoping someone here with node access can pick this up, because the phone line has gone nowhere and one call actually dropped me while I was on hold. I lose internet at basically the same time every night. It goes out around 9:40 PM and doesn't recover until somewhere near 3 AM, then it's rock solid
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Same issue for many days. Error message: Upgrade failure. Please restart the application. Or just “…”. I have done absolutely everything to fix as well… twice. I have an Amazon Firestick. Thank you for the menu note. At least I can watch now. Is Xfi
user_hhio2h
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Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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