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Account ownership transfer to roommate
I have moved outside the United States and need to transfer ownership and financial responsibility for my Xfinity account to my roommate, who remains at the service address. Please help me open an account ownership change request.
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Customer Service
Another Month Another "Payment Site Not Working" Message!
As the title said, Another month, Another "Payment Site Not Working" message! Your payment site has been not working for the last three days. Yes, I've cleared my cache, cookies, restarted my modem and router. Secret, I'm an engineer with extensive networking experience, so PLEASE lets skip the solu
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Billing
slow download speeds but fast uploads
I am having issues with symmetrical internet upgrades. I received a message on 7/30/2026 stating my area will be upgraded to symmetrical internet. My internet package was automatically upgraded from 2Gbps/300Mbps to 2Gig symmetrical internet. There was a deal going on. I changed my modem out to the
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Your Home Network
Null - Need direct message
Making this post so I have the option to directly message Xfinity support.
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Your Home Network
Outsourced jobs,pushy and rude customer service.
My bill started out at $90 a month. Within 10 yrs it went to $240! For basic cable and internet. When I called they were pushing me to get a phone and saying they had a great deal for $234! I ended up having to hang up up on him and he called me back 2x.so I switched to verizon. They're not much bet
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Devices and Equipment
Hello user_3scqym, we can absolutely assist you and we are happy to do so. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top ri
Cancelled Service on August 28 2026 but Received a New Bill for Sep 6 - Oct 5 2026. Please Help!!!
I cancelled my Xfinity service on August 28, 2026, but I have now received a new bill for the next billing period. Could someone from Xfinity Support please help me with this? Please review my account, confirm that the cancellation was processed correctly, and remove this new bill from my account. I
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Device Payment Plan Increase
Has anyone been able to successfully get their credit limit increased? I’ve contacted supported and was told my credit with them is not high enough. I fully paid off my device a few weeks ago and had my bill set to autopay. I’ve also been a customer for almost 5 years so I’m confused why I’m still s
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Devices
user_7bfk55. Hi there! I'm sorry you're having trouble getting back online. It sounds like you've already completed all the standard troubleshooting steps, and I know it's frustrating to hit an error when trying to schedule a technician. Please send
Need help setting up tech appointment
Hi. After my router was unplugged for carpet cleaning, now I can no longer connect to the internet, I have checked and rechecked all the cables, have done all the trouble shooting I can, checked for possible outages in the area just in case. I even tried to reset and then reactivate my router with n
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Closing duplicate account
Hi, somehow ended up with two accounts on the same Xfinity ID and need help closing one of them. Thanks.
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Billing
user_ctbess. I'm sorry you're dealing with this. I can certainly understand how frustrating it is to lose access to an account that's tied to an email address you can no longer use. If the Comcast email account has been deleted and is no longer recov
Deleted Account
I have an account that was with a comcast email. Ever since they deleted my email the game I used has signed me out of it. I cannot get the account back because the password has been lost and I cannot recover it since I don’t have an email to send it to. I don’t know what to do because Xfinity isn’t
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Cancelled Service on August 28 2026 but Received a New Bill for Sep 6 - Oct 5 2026. Please Help!!!
I cancelled my Xfinity service on August 28, 2026, but I have now received a new bill for the next billing period. Could someone from Xfinity Support please help me with this? Please review my account, confirm that the cancellation was processed correctly, and remove this new bill from my account. I
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Billing
Hello @user_191w6g, thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To cancel an Xfinity trouble call (technician appointment), sign in to the Xfinity App or your onl
I want to cancel my appointment for Saturday September 3. I got my service to work
I would like to cancel my upcoming appointment tomorrow September 3.
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user_kd74fr Thank you for stopping in for help with your billing concerns since your move. Anytime your bill is not what you expect is cause for concern, and appreciate you reaching out for help. You stated you transferred only the internet services
Ready to take legal action against this company
I have been charged $382.26 for the past year AFTER moving to a new home and new city. I cancelled my cable and ONLY transferred Internet. I returned the equipment and I spoke to more people to resolve this issue than I can remember. I was told twice that I would be credited and the charges were sto
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Hey there, @dns_woes, thanks for reaching out through Xfinity Forums regarding your DNS issues. We would be happy to take a look at this issue on our end and help with troubleshooting. Please send us a Direct Message with your full name and your full
Reverse DNS for my IP address is returning SERVFAIL
The reverse DNS for my IP address (in the 71.238.123.0/24 block) is returning SERVFAIL. This is not a request for a custom PTR record, I understand those aren't offered on residential accounts. The issue is that the existing reverse zone is answering inconsistently. `dig -x @8.8.8.8` returns status:
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multiview?
When will I be able to choose the channels I have subscribed to for multi view? If it's not soon this 26 year customer is going to find a new service.
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Channels and Programming
account
How do I lower my bill? It justdoubled and I cannot afford to keep it.
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Customer Service
tjames81. Hi there, and thanks for reaching out! I'd be happy to take a closer look at your account and review the current Internet options available. Could you please send our team a Direct Message with your name and service address? Our team can ta
Existing legacy internet customer — need help moving to current unlimited plan
I'm an existing Xfinity 2 Gig Internet customer currently paying $119/month. My account is still on a legacy plan with the 1.2 TB monthly data cap. I understand that Xfinity's current Internet plans include unlimited data, but when I sign in and try to change my plan, the only option I can see is my
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user_vb46on, thank you for stopping in for help with your multiple accounts. We would be more than happy to help close one out for you. Send our team a direct message with your full name, the name listed on the account (if different), and
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Closing duplicate account
Hi, somehow ended up with two accounts on the same Xfinity ID and need help closing one of them. Thanks.
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