Xfinity Community Forum

U

Gateway access

My admin password is not working

Question

•

Your Home Network

8

0

U

Urgent Inquiry: Service Cancellation Confirmation and Incorrect Billing ($108.00)

Dear Xfinity Support Team, Around August 15th, I scheduled the cancellation of my internet service to be effective on August 21st, 2026. I used my own customer-owned modem and router, so there are no rented devices to return. However, I recently received a billing notice for $108.00 and have not rec

Question

•

Your Home Network

7

0

U

Billing Inquiry Regarding $30.25 Charge After Service Cancellation

Hi, I am contacting you regarding an unexpected charge of $30.25 that was made to my American Express card on August 26. I canceled both my Xfinity Internet and Mobile services in late July and early August, and my account is currently inactive. Since I believed that all of my services had already b

Question

•

Billing

7

1

0

U

Power Adapter Not Received

Hello, recently I got my order but did not receive the power adapter who do i contact ?

Question

•

Your Home Network

5

0

Hi @user_yhtggx, thank you for posting on our Xfinity Forum Community platform! We understand how concerning it can be to see a sudden increase on your bill. We’re happy to help you look into what may have changed.Have you checked your bill onl

XfinityMelinda

commented

6 hours ago

to the conversation:

0

U

Billing increased

I just noticed that my monthly internet bill increased from $30.94 to $70.94 this month. Could you confirm whether this increase is because my previous promotional pricing expired? I really can’t afford to pay $70.94 per month for internet. Could you please check if there are any promotions or disco

Question

S

1. I have not tried the gateway yet 0-- it takes time to recover and I need desktop access to the net. The pw is all low case letters and I tried it several times. 2. It's not a sign-in issue. I usually connect to it without signing in, I click on it

sgeneris

commented

7 hours ago

to the conversation:

0

1

S

Can't access home network wifi with Pixel 4a5G

I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone

Question

Hi user_3911, thanks for taking the time to post here on the community forums! I'm sorry to hear your running into speed issues. As a fellow gamer, I can confirm you always get faster, most stable speeds when connected via ethernet, and speeds may be

XfinitySean

commented

7 hours ago

to the conversation:

0

U

Broken BGP (Border Gateway Protocol) routing table

I recently moved into a new apartment and purchased Xfinity 500Mbps plan. Although my internet has been stable, the speeds are significantly less than expected. My computer, connected through wifi, gets between 28 to 40 Mbps. My real issue, and the purpose of this post is to bring awareness to quite

Question

Hello @user_vt1qqi, and thank you for posting on our Xfinity Community Forum. I apologize hearing about the difficulties you've experienced over the past few months. I understand how frustrating it must be, especially when keeping your original phone

XfinityMelinda

commented

7 hours ago

to the conversation:

0

U

Get old xfinity land line phone number back! Its been 3 months of the runaround.

I started this new account in June because I was told we could get better pricing by cancelling our old account and starting as a new customer, but I was promised our landline phone number would transfer over. It has been 3 months and me talking to at least 5 representatives, spending hours on the p

Question

U

I don't see anything more that has not already been done, today a tech came out to see what he could do, he moved the modem closer which helped a little bit, but nothing even close to what we are suppose to see. I'm going to try with a cat 6 cable it

user_6faecy

replied

7 hours ago

to the conversation:

0

U

Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS

I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to

Question

U

Billing increased

I just noticed that my monthly internet bill increased from $30.94 to $70.94 this month. Could you confirm whether this increase is because my previous promotional pricing expired? I really can’t afford to pay $70.94 per month for internet. Could you please check if there are any promotions or disco

Question

•

Billing

11

1

0

U

Promotion

I just noticed that my monthly bill increased from $30.94 to $70.94 this month. Could you confirm whether this increase is because my previous promotional pricing expired? I really can’t afford to pay $70.94 per month for internet. Could you please check if there are any promotions or discounts avai

Question

•

Email

9

0

U

High Ping - Sustained 200-260ms latency, not a bandwidth issue — need technician escalation

For the past 2 days I've had constant 200-260ms latency across all internet activity, most noticeable in online games. My speed tests are completely normal with no packet loss, and I'm on Ethernet so Wi-Fi isn't a factor — this is purely a latency problem, not bandwidth. I've done my own troubleshoo

Question

•

Customer Service

11

1

0

Hi there SymmetricSpeedUser, thanks for reaching out here on the community forums! I'm sorry to hear the upload speeds you're receiving aren't what you were expecting! We can absolutely take a look on our end to see what's possible! I would like to g

XfinitySean

commented

7 hours ago

to the conversation:

0

S

Xfinity sold me 2 Gbps symmetrical service but provisioned 2 Gbps/300 Mbps

On August 27, 2026, I ordered new Xfinity residential service by phone. Before agreeing, I specifically confirmed with the sales representative that the service would provide 2 Gbps download and 2 Gbps upload. The representative confirmed that symmetrical speed on Xfinity’s recorded line. I relied o

Question

Hello @isabella444, thank you for posting to our Community Forums! We appreciate you reaching out with your question. You've reached the right team who can help you with your request! If you'd like to transfer service to your roommate rather than di

XfinityMelinda

commented

7 hours ago

to the conversation:

0

I

Transfer services to another user

I am moving out and ending my service on the first. Is there a way to cancel ending my service and transfer the service to my roomate? That way she can keep the router and not have to get a new one?

Question

U

Drastically slower speeds on linux machines

Recently set up my home wireless, we have the 500 mbps plan and on every non-linux device (apple devices, windows computers, etc.) in the house they get those speeds fine. However any linux device gets speeds closer to 20-50 mbps. I have devices on Ubuntu, CachyOS, and Fedora and they all have the s

Question

•

Your Home Network

5

0

1. A few things I might suggest is checking to make sure the password is correctly letter-cased (using correct capital/lower case letters) through the Xfinity App specifically, rebooting your device, and power cycling the modem by disconnecting and r

XfinitySean

replied

7 hours ago

to the conversation:

0

S

Can't access home network wifi with Pixel 4a5G

I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone

Question

user_70a5ky, I'll need to dive into the account to reivew the changes, equipment, and charges. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of

XfinityVianney

commented

7 hours ago

to the conversation:

0

U

Returned equipment

I returned 4 home security cameras April 25th. I have been dealing with this since then and now I’m being charged $385.00 for all 4 but they were returned. The store manager did not help me and told me she’d reach out yesterday and didn’t. Customer service agents have not helped. A supervisor will n

Question

Hello @TheThirdBird thank you for taking the time to reach out on our community forum. Also thank you @EG for moving this post to grab our attention! If the pod is still linked to the original owners account. The original owner will have to get the

XfinityAbby

commented

7 hours ago

to the conversation:

0

T

Xfinity XPod

I purchased a used first-generation Xfinity xFi Pod (XE1-S). It is getting stuck indefinitely on the 'waiting for wifi extender to come online' phase because it is still linked to the previous owner's account. Can an Advanced Technical Support agent manually deprovision or unlink this serial number

Question

That's of course your choce but it doesn't change the fact that it is still a potential security issue.

EG

replied

7 hours ago

to the conversation:

0

I still don't have an open NAT type after enabling UPNP

Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've

Question

S

Xfinity sold me 2 Gbps symmetrical service but provisioned 2 Gbps/300 Mbps

On August 27, 2026, I ordered new Xfinity residential service by phone. Before agreeing, I specifically confirmed with the sales representative that the service would provide 2 Gbps download and 2 Gbps upload. The representative confirmed that symmetrical speed on Xfinity’s recorded line. I relied o

Question

•

Customer Service

15

1

0