Xfinity Community Forum

Trouble connecting my Epson Et-2850 to wifi MAC Filtering

I am not a technical person; my printer was working fine then all of a sudden it stops due to MAC Filtering. I've called and called and was given direction to do it myself, and as I informed the last representative, I am not a technical person. I have tried going to http://10.0.0.1 and by the instru

Question

•

Your Home Network

6

0

Thanks for bringing your question to our community this evening user_iyi4py 🙌 I hope your week is off to a great start! We definitely understand how important it is to be able to reference your bill statements, and we do our best to make it as easy

XfinitySeth

commented

3 hours ago

to the conversation:

0

U

How do I view my current billing information?

I would like to see my billing statement. How do I access this information?

Question

Good evening user_jva9kw did you have a chance to try @Again's suggestion? Please let us know if you need additional assistance.

XfinityJon

commented

3 hours ago

to the conversation:

0

U

[Edit: Personal Information]

need comcast sign in

Question

S

A message has been sent. Awaiting reply.

sabres4315

replied

3 hours ago

to the conversation:

0

S

Wrong Modem Showing up in xfinity app causing speed problems.

I have a CM2050V Modem that I recently installed. However, every time I open the Xfinity app, the app fully thinks I have a gateway installed. All the pages list Xfinity gateway features, the wifi tab shows all xfinity gateway stuff. No matter how many times I logout, uninstall the app or anything e

Question

Hey @sabres4315, thanks for reaching out through Xfinity Forums regarding your equipment. I would be happy to take a look at your equipment on our end to ensure that everything is set up correctly. Can you please send us a Direct Message with your fu

XfinityJeniece

commented

3 hours ago

to the conversation:

0

1

S

Wrong Modem Showing up in xfinity app causing speed problems.

I have a CM2050V Modem that I recently installed. However, every time I open the Xfinity app, the app fully thinks I have a gateway installed. All the pages list Xfinity gateway features, the wifi tab shows all xfinity gateway stuff. No matter how many times I logout, uninstall the app or anything e

Question

Hello, user_7gjl1l! We appreciate you sliding by our XFINITY Community forum. Have you already tried restarting the TV box? Also, have you received any error messages or codes?

XfinityNatalie

replied

3 hours ago

to the conversation:

0

Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

Question

I can certainly understand the urgency and concern, sending sensitive information to the unintended recipient is incredibly stressful @user_1s9ajk. Because Xfinity values your privacy and security, we have strict limitations on tracking emails to pro

XfinityQuemekia

commented

3 hours ago

to the conversation:

0

U

Sent sensitive information to the wrong email address. Would like to find out if that email was opened, declined, bounced back. PLEASE HELP

This email had personal information that could become very problematic. I very much need to your help to see if the email was opened, declined or bounced back. Please, Please, help me. AURA recommended that I touch base with you on this question. Thank you. John

Question

user_2ldxt3. It all depends on what's causing the issue at the node level. I wish I could provide more information, but we have the same information you do. At this time, the best we can do is wait for the repairs to be completed.

XfinityDilary

replied

3 hours ago

to the conversation:

0

U

Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

Question

U

Why would it take 24 hours to fix? is there something IM missing?

user_2ldxt3

replied

4 hours ago

to the conversation:

0

U

Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

Question

user_2ldxt3. I completely understand your frustration. Our local team provides the ETAs, and when one isn’t available, it means they’re still actively working on the repairs and can’t give a timeframe yet. For now, we’ll need

XfinityDilary

replied

4 hours ago

to the conversation:

0

U

Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

Question

U

Update- After speaking with someone again, no resolution. Like always in Customer service everyone will tell you a different thing. No follow up of any conversation. For them clients are not right. Had tons of problem as a client and they never help

user_wl0s6b

commented

4 hours ago

to the conversation:

0

U

Unauthorized payment

After tons of problems with xfinity mobile I decided to cancel services in Jan 2026.I had an automatic payment coming later that month and fine I left my card on file and paid. next day I call to have them remove the card on file because it was not letting me do it in the app. The agent removed it.

Question

Hey there, @user_pf4omr, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your billing concerns. We want to ensure you are being billed correctly. Can you please send us a Direct Message with y

XfinityJeniece

commented

4 hours ago

to the conversation:

0

U

Xfinity owes me a refund and has still not done so!

This has been an ongoing issue for more than a few months. I moved way back on July 31st. I did the right thing by putting in my move out date the day before, and my move in date as the 31st. Yet, Xfinity billed me twice, once in August and once in September. I went into the local Xfinity store, and

Question

U

How do I view my current billing information?

I would like to see my billing statement. How do I access this information?

Question

•

Billing

4

1

0

Not all taxes and fees are Government mandated charges, but charges to cover imposed fees @user_zo6nys. So they may be categories differently. You can learn more by visiting our 'What charges appear on my Xfinity Mobile bills' support page.

XfinityDemitrius

replied

4 hours ago

to the conversation:

0

U

xm fee applied on my account

Hi, By mistakenly xm fee applied on my account, mobile line came as free line along with internet connection, which is suppose to be zero $, but I am seeing 4.46$ on my bill, can you please refund or cancel those fee. Thanks

Question

Howdy clarkeee 👋 I appreciate you stopping by our community and even more so glad to hear your local maintenance teams were able to resolve any ongoing issues! If you could send our team a direct message with your full name, the name listed on the a

XfinitySeth

commented

4 hours ago

to the conversation:

0

C

Arris S34 Reprovision - Post-Lineman Fix

Hello! I have an Arris S34 on Gigabit. A recent Comcast lineman fixed some neighborhood issues (some T3s resolved). Requesting a re-provision of my modem for fresh profile eval. Thank you!

Question

U

Sent sensitive information to the wrong email address. Would like to find out if that email was opened, declined, bounced back. PLEASE HELP

This email had personal information that could become very problematic. I very much need to your help to see if the email was opened, declined or bounced back. Please, Please, help me. AURA recommended that I touch base with you on this question. Thank you. John

Question

•

Customer Service

4

1

0

U

I have one. I guess I'll just have to wait literal DAYS for wifi is crazy. Was already on the fence about switching and this is crazy. At the very least I should get an accurate ETA and not 24 hours of "as soon as possible". Conditions here were clea

user_2ldxt3

replied

4 hours ago

to the conversation:

0

U

Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

Question

We appreciate you taking the time to reach out @user_6k0a0k regarding the Xfinity Email service. We apologize, but we are limited on troubleshooting third-party email clients. We are glad to hear that everything appears to be working well when using

XfinityDemitrius

replied

4 hours ago

to the conversation:

0

U

Password Reset After Sending Specific Group Email

I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a

Question

@user_o6mli1 In this case we do not actually provide an unlock code it does have to be unlocked by our Xfinity mobile department. Do you know if the phone qualifies for unlock? I have attached a link with the requirements here.Phone unlock policy

XfinityAbby

replied

4 hours ago

to the conversation:

0

U

Trying to unlock Xfinity moto g pure

Hi, Trying to unlock my Xfinity Moto G pure, had called into customer service to unlock, but is still asking for a unlock pin code. Thanks for the help

Question

user_2ldxt3 That means our local team is still working to repair the service in the area. The best option now would be to set up a text notification. You can set up notifications online or through our Xfinity App. As soon as our team has an estimated

XfinityDilary

replied

4 hours ago

to the conversation:

0

U

Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

Question