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Awesome!😀 We're glad to hear everything is working as expected now and that you're seeing speeds even above those included with your plan. Thank you for coming back and sharing the resolution with us. Should you need assistance in the future, you ca
Ubiquiti UCI stuck at 40Mbps upload
I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl
Question
Internet service almost crashed for me just now. * **Today, 8:10 PM** * Download: 355 Mbps * Upload: 17.9 Mbps* **Today, 8:11 PM** * Download: 358 Mbps * Upload: 65.9 Mbps* **Today, 8:12 PM** * Download: 358 Mbps * Uplo
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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I'm accessing HBO max on my Xfinity TV box. I'm only having buffering issues with the HBO max app.
hbo max glitch
my HBO max keeps buffering or completely stalling. My smart Samsung is new and updates are current. no other streaming channels stall like this. What's up Xfinity??? my cable internet is strong, not overloaded with devices and unchanged.
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I was checking it through the xfinity ap that I downloaded to my phone.
I can't load my email in the xfinity app on my Samsung Galaxy phone
I had no problem until this week. I've uninstall and reinstalled 2 times and re started my phone after each time. It comes up that im in my email but the screen is blank. I can't open settings on it either
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user_qc6nqp Oh no! That is never good. Thank you so much for reaching out for help with your equipment being sent to the wrong address. That is something I would have to get your details to better assist with. Please send our team a direct message wi
Equipment delivered to wrong address
My equipment was delivered to the wrong address. I saw the picture of the delivery and it is at a different address. What do I do?
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Equipment delivered to wrong address
My equipment was delivered to the wrong address. I saw the picture of the delivery and it is at a different address. What do I do?
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Customer Service
Tv remote activation
I just replaced the batteries in my tv remote. How do I get it to command?
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Devices and Equipment
Appt
An appt was scheduled for Sunday. I canceled, as I won't be there. The management company is asking that a modem be left at my door, but no technician visit at this time.
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Sign-In and Account Management
user_cc0a6a We can get a mobile escalations ticket created on our end for further assistance on this. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line,
Cancel service
I have an Xfinity mobile account that has a remaining balance but I have migrated all mobile lines to another provider. I want to pay the balance now
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@69_GTO thanks for letting us know, I'd like to do everything I can to help. What happens when you try to use the Xfinity Stream app on your Roku?
Xfinity app on roku will not function
Despite following all instructions to fix this problem, the xfinity app does not function on 2 of our 3 ROKU units. My internet signal is excellent, one of the problem tv's is hardwired to the xfinity modem. I can get much of what I want on FUBO and am about to get rid of xfinity tv, as it is too ex
Question
A suggestion: allow one to pay using account number and invoice/ statement instead of phone number. I do it all the time with medical bills
Cancel service
I have an Xfinity mobile account that has a remaining balance but I have migrated all mobile lines to another provider. I want to pay the balance now
Question
DO NOT USE MOBILE SERVICE
I have had the same phone number for 10 years. Once I got a new phone Xfinity told me my account has been closed for 7 months due to non payment. I was told this without a warning!! I had paid my account every month without delay! I ran a business from my phone and everything is connected to that nu
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Plan
I need to contact a real employee who can just charge my credit card on file now. Autopay is supposed to charge me in several weeks but I need this cleared up now
Cancel service
I have an Xfinity mobile account that has a remaining balance but I have migrated all mobile lines to another provider. I want to pay the balance now
Question
Sorry to hear that you are dealing with this constant buffering @user_kdmxq5! Are you experiencing the buffering on a specific device (like a Xfinity X1 box, a smart TV, or phone), or is it happening across all your devices? Is this issue only happen
hbo max glitch
my HBO max keeps buffering or completely stalling. My smart Samsung is new and updates are current. no other streaming channels stall like this. What's up Xfinity??? my cable internet is strong, not overloaded with devices and unchanged.
Question
The website won’t allow me to pay because my account is no longer active.
Cancel service
I have an Xfinity mobile account that has a remaining balance but I have migrated all mobile lines to another provider. I want to pay the balance now
Question
Neither the Xfinity mobile website, the Xfinity app, nor the toll free number worked for me. The toll free number was a dead end on every option I tried because my phone number is no longer with Xfinity. The virtual assistant was not helpful. I am a
Cancel service
I have an Xfinity mobile account that has a remaining balance but I have migrated all mobile lines to another provider. I want to pay the balance now
Question
Good evening, @user_s5e04d! I am sorry to hear your service has been slow since the area interruption. We are glad you reached out so we can get to the bottom of this! We recommend resetting your equipment if you haven't already. This h
Extremely high latency after outage
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
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Thank you for taking time to reach out on our Xfinity Community Forums page, @user_hysttc. We are constantly making improvements to our network. You can stay informed on any upcoming enhancement here.
Cable lines
Can you guys update the cable lines or something where im at? They’re so old and outdated I haven’t seen an xfinity technician out here since I’ve moved.
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Hello @user_5wofw8 thank you for taking the time to reach out! Fox nation is a separate add-on subscription that you can find on Demand. You can also speak in to your remote and it should take you to the subscription page for Fox nation. Did that hel
Channel [Edited]
Do I have access to fox nation? [Title Edited "Personal Information - Email Address"]
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Hey there user_wh4uf2, thanks for reaching out here on the community forums! We're happy to provide guidance to make sure you're able to receive the equipment your looking for! Were you looking to replace a modem, or are you starting new services at
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Appt
An appt was scheduled for Sunday. I canceled, as I won't be there. The management company is asking that a modem be left at my door, but no technician visit at this time.
Question