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Connecting

Moved router and tv now nothing connects or it says connected no internet

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Same issue for many days. Error message: Upgrade failure. Please restart the application. Or just “…”. I have done absolutely everything to fix as well… twice. I have an Amazon Firestick. Thank you for the menu note. At least I can watch now. Is Xfi

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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We were never in a direct message conversation. Fix the software already and stop trying to pretend this is a customer issue.

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Hello… I think we’ve all established this is an Xfinity software issue. Stop trying to blame us. Read the room.

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Have you made sure that your fire stick is completely updated @user_0ea8sq? I, too, have had this issue, I have noticed that if I close the app and reopen it that it does grant me access.

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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@XfinityCliff​ Yes, I am using Amazon Firesticks.

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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No tengo un buen servicio mas de 2 semanas

No tengo un buen servicio mas de 2 semanas y la cita de un tecnico es para demasiados dias

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FCC

I have now contacted Xfinity multiple times regarding billing errors. On two separate occasions, I was charged incorrectly and was told that the money would be credited back on my next billing cycle. It has now been approximately 74 days, and I still have not received either credit. My monthly bill

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Good evening Opus18. Have you had a chance to also check the settings within the Xfinity website? There is a gear icon when logged into the website, usually.   

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Gear icon

Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere

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Payment options

Like to set up payment options to be able to pay my bill on the 20th

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I'm sad to hear that didn't work. We may need to submit a ticket for this. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more th

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IMAP Settings Not Working

I use "Betterbird" which is a clone of "Thunderbird" on my Linux workstation. I have tried to set up my comcast IMAP account many times but it always fails. I can set up the POP account OK. My IMAP settings work on the web version of Xfinity eMail. I have attempted to use every possible setting list

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Same problem here with a TCL QM7k with Google TV. was excited because 4k is available on the lower tier subscription.

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Same problem here on a TCL TV with Google TV. The app really isn’t usable. I was excited because Disney was one of the few apps that allow 4k on the lower tiers.

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Request to be able to view Xfinity Home cameras on Xumo

Is there any plans to implement the Xfinity Home Cameras and security system into the Xumo box like on the X1 boxes?

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Hello @user_88q7q9, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mes

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Nightly upstream outage 9:40 PM–3 AM, T3 timeouts + UCD unusable, phone support can't help

Hoping someone here with node access can pick this up, because the phone line has gone nowhere and one call actually dropped me while I was on hold. I lose internet at basically the same time every night. It goes out around 9:40 PM and doesn't recover until somewhere near 3 AM, then it's rock solid

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