Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (425.8K)
@user_4lbbcn thanks for the update. We can follow up on your account after the recent appointment. When you have a chance send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to
Chronic intermittent signal issue. Requesting Line Maintenance
Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin
Question
Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing. This link https://www.xfinity.com/support/articles/installment-plan-balance-due has great information on The Xfinity installment plan. To clarify when t
Customer service
Customer for over 6 years here and I’ve never been more disgusted. After years of spotty internet (the highest I was told but it’s selective about who in the house is allowed online) I needed a little help so I attempt to create the installment plan I was offered. This takes over four hours because
Question
Customer service
Customer for over 6 years here and I’ve never been more disgusted. After years of spotty internet (the highest I was told but it’s selective about who in the house is allowed online) I needed a little help so I attempt to create the installment plan I was offered. This takes over four hours because
Question
•
Customer Service
Somewhat. After replacing connectors between our house and the street, the flopping has stopped. The uncorrectable codewords has stabilized, but the correctable is still running 50%. It’s fixed enough to no longer drop signal, though even if speed is
Chronic intermittent signal issue. Requesting Line Maintenance
Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin
Question
I am sorry to hear of this issue @user_lhlaic Have you tried to clear cookies and cache?
how to sign in
when i try to sign in to my xfinity account I get an "access denied" you don't have permission to access "http://www.xfinity.com/" on this server. reference #18.aea03b17.1768211895.a54a35fa
Question
hlt22 Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry for the frustration this has caused. Spending two hours on the phone only to be told your account setup is "incorrect" is beyond exhausting. I understand how disc
HBO Max Error
We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W
Question
@jbeats Thanks for reaching out to us, as the customer myself I know how important it is to make sure I am getting the right speeds that I am paying for. If you're in the area for the symmetrical speeds to get those symmetrical speeds you act
500 / 500 Mbps plan results in only 500 / 100 Mbps on CODA56 modem
I activated a 500 / 500 Mbps plan this week but I've only achieved 100 Mbps upstream even after several modem reboots. Downstream is fine. The CODA56 shows OFDMA Upstream channel 0 at 36.2 MHz with channel 1 disabled. There are no coax splitters and speed testing is done from hardwired devices or di
Question
@user_3owfp8 Our team would like to help and check more into your trade in concerns. Can you please direct message me your first and last name along with your full service address so that I can assist you further.Here's the detailed steps to direct m
Not receiving trade-in credit for Xfinity Mobile
I traded in my iPhone 12 for iPhone 17 pro, and shipped my phone with store provided label around 2025/10/10. But I still have not received my trade in credit so far!
Question
Phone number on my account is [Edited: "Personal Information"]
Broken pedestal reported twice already
I have a broken pedestal in my front yard and I’ve called twice can someone send people out here how hard is it to get service !!!??!
Question
Broken pedestal reported twice already
I have a broken pedestal in my front yard and I’ve called twice can someone send people out here how hard is it to get service !!!??!
Question
•
Customer Service
Add a family member's name to bill
Hello, I need to add my brother's name to my statement. I chatted with a customer rep last week and was told done. But today I checked with another agent. And i was told my brother's name was only added as a primary user and wouldn't show up on the statement. Can someone help me?
Question
•
Billing
With a new XB8-T, wouldn't that cover the bases of having to power-cycle and hard resetting ?
Wired Network Speeds
Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con
Question
@user_xy4jag My team can help you with your internet speed concerns today. Did the representative get you a technician visit scheduled when you spoke with them?
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
Question
Billing after cancelation
I noticed I am receiving a bill for 16 Jan - 16 Feb. However, I canceled my services as of 06 Jan.
Question
•
Billing
Since you’ve already ruled out the ethernet, cables, DNS, and bridge mode, I'd like to take a closer look @user_y6jikd. Please send a Direct Message to "Xfinity Support" with your full name, the name listed on the account (if different), and th
Extremely High Ping While Online Gaming
Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti
Question
This happens at all hours. I've tried the following: different ethernet cables (over 10), different devices, factory reset devices, restarted modem, flushed DNS on PC, tightened/loosened the coax cable, restarted devices, completely reset our network
Extremely High Ping While Online Gaming
Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti
Question
user_jmqe3w Good morning! Thank you for reaching out for assistance with your request to add your brother's name to your statement from our Xfinity Forums Team. I'd be happy to help you get his name added toay. Can you please send a Direct Message wi
XfinityKassie
commented
3 hours ago
to the conversation:
0
0
Add a family member's name to bill
Hello, I need to add my brother's name to my statement. I chatted with a customer rep last week and was told done. But today I checked with another agent. And i was told my brother's name was only added as a primary user and wouldn't show up on the statement. Can someone help me?
Question