Xfinity Community Forum

I absolutely understand your concerns, @user_fro8us, and I'm glad you've reached out to our Digital Care Team for answers! I'll do my best to help :) To start, do you see both modems in the app? If so, you might be able to follow these steps for retu

XfinitySara

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20 minutes ago

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Sent 2 Modems and More Issues

Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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22 minutes ago

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Complaint. Service outage

Internet Service has been out for over 9 hours. Tried to get a service rep and was told I can’t because the internet is down. That’s just ridiculous. I pay handsomely for a service and can’t even talk to a rep!?!

Question

Good morning @modelskimz, and thanks @EG for moving this post over. Depending on what your level of service is, you would more than likely receive an XB8 gateway. You can find more information about the XB8 here. Let us know if you have any further q

XfinityRaf

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25 minutes ago

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equipment upgrade

I received an email from Xfinity suggesting an equipment upgrade but it does not say which model I would be getting? How can i find out? I did get this information from their chatbot: The replacement Wi-Fi gateway, specifically the Xfinity Advanced Gateway (XB7 and higher), does have four Ethernet p

Question

user_2jy1hz Good afternoon! Thank you for reaching out to our Xfinity Forums Team regarding your TV services. Can you please provide some details on what's happening? Do you have a blank screen, are you getting an error message or code?

XfinityKassie

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26 minutes ago

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TV Service out.

My TV Service has been out for a week. No one will come to fix for another week. I would like to cancel my TV service.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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28 minutes ago

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Cancel Xfinity

Moving. New place already has Xfinity.

Question

@user_n95276 wrote; I have the phone app installed, but still don't see a bridging option. You may have to enable Admin Tool access first; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll

EG

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29 minutes ago

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2.4 printer will not connect to XB8

1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn

Question

U

? can anyone answer this question for me? Also getting through via phone is horrible horrible. yet upon getting a sale wow do they pick up, but customer service is awful. Seriously thinking of changing to Tmobile.

user_e1fmq2

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31 minutes ago

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INTERNET BOX

Just have a question regarding my internet box. it doesn't seem to keep service very well. if i trade it in for a new but same model box) I was told that I would be charged for it? if it's not working and I'm already getting billed for this by renting it why would i be charged for an equipment that

Question

user_f8adn8 we can always ship you a new modem or you can pick one up at an Xfinity store. You can use this link to schedule an appointment if a store pickup works for you. https://www.xfinity.com/support/articles/schedule-appointment-online &n

XfinityJosephA

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32 minutes ago

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Replacement modem

I’ve had my modem for almost three years. Today, it just turned off and now it won’t turn back on. I’ve tried everything. Unplugging, switching outlets, no power issues, troubleshooting and nothing works.

Question

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INTERNET BOX

Just have a question regarding my internet box. it doesn't seem to keep service very well. if i trade it in for a new but same model box) I was told that I would be charged for it? if it's not working and I'm already getting billed for this by renting it why would i be charged for an equipment that

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Customer Service

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Hello, @user_j6kdix thank you for reaching out over Xfinity Forums. We're sad to hear you're looking to stop service, but understand if it is no longer needed. I'm glad our awesome Forum expert @EG was able to bring your post to my attention. If you'

XfinityJustinC

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36 minutes ago

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Canceling service

Cancel service no longer needed

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

40 minutes ago

to the conversation:

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equipment upgrade

I received an email from Xfinity suggesting an equipment upgrade but it does not say which model I would be getting? How can i find out? I did get this information from their chatbot: The replacement Wi-Fi gateway, specifically the Xfinity Advanced Gateway (XB7 and higher), does have four Ethernet p

Question

U

Sent 2 Modems and More Issues

Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre

Question

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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42 minutes ago

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Canceling service

Cancel service no longer needed

Question

access denied on android phone Samsung S23

After I installed an updated version of the Xfinity app on my Samsung S23 android phone, I am getting a message after I enter my email: Access Denied, You don’t have Permission to Access. I tried uninstalling the Xfinity app and reinstalling it, restarting my phone but that did not fix the problem.

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Devices

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Wrong friend address not in my contacts

I have an address that is wrong and when I send the right one it sends it to the wrong one. I can’t find the wrong one in any of my contacts

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Email

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@user_6oxl6e You can get access to your past bills by navigating to your statement history. Instructions on how to access that option by navigating the Xfinity.com website can be found here.

XfinityBradM

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43 minutes ago

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past due bills

how to get a copy of the past due bills from 2020 to 2023 that went delinquent from Comcast

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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47 minutes ago

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Replacement modem

I’ve had my modem for almost three years. Today, it just turned off and now it won’t turn back on. I’ve tried everything. Unplugging, switching outlets, no power issues, troubleshooting and nothing works.

Question

I don’t see any legal agreements or anything on my bill showing ... You may be able to find them by logging in to https://customer.xfinity.com/#/settings/account/contracts.

BruceW

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48 minutes ago

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Termination fee

I don’t see any legal agreements or anything on my bill showing that I am under a contract so why am I being charged a 60 dollar termination fee?

Question

First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t

EG

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48 minutes ago

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Need help

Too many outages. It's affecting my job. I have to report to the office now.

Question

Hello user_a5f55w thanks so much for following up and reporting your findings through Outlook Support! We're glad to hear that your email is now working via Outlook by resetting the email address within Outlook settings.

XfinityAlfonso

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49 minutes ago

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Access denied

For Xfinity stream and xfinity apps, getting access denied messages

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