Xfinity Community Forum

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This is exactly my situation.

user_9305e4

commented

1 hour ago

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U

SMTP block for outgoing emails on iCloud, Yahoo, and Gmail using Apple Mail on MacOS

Beginning in mid‑January, Apple Mail on my Mac lost the ability to send outgoing email across all configured accounts. Because the failure affects three unrelated providers (iCloud, Yahoo, Gmail), the issue is not account‑specific, not tied to a single service, and not caused by user‑side settings.

Question

Does Xfinity Want to Keep Me as a Customer?

I'm about broken. I've been an Xfinity customer for 25 years. All of that Internet, various times TV/Phone, and for the past 7ish years, Mobile. Between dealing with regular severe packet loss of my Internet service every weekday morning between 0800-1100 for the past several years (that only in the

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Billing

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Good evening @user_6ya3ul, and thank you for reaching out to our Community Forums with your request to cancel internet, so you can switch to NOW Internet. Switching from Xfinity Residential to NOW Internet does require cancelling your current service

XfinityAlyssaA

commented

1 hour ago

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U

Cancel Internet Service

I would like to cancel my Xfinity Internet so I can switch to NOW Internet. I want to do it before I am billed again and without any gap in internet.

Question

Thanks for meeting us here about your billing concerns, @user_b6v090. We can take a look at your account to see what's available in your area. We'll gladly review the best offers for you. Please send a Direct Message with your full name and complete

XfinityLinda

commented

1 hour ago

to the conversation:

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Plan cancellation

My internet plan bill has increased from $75/mo in June 2024 to $134/mo. The speed I get is only $750Mb at best and often much slower. I hear other customers are still getting a $75, and my friend just got adjusted to a really good rate on a 5 year commitment with a free 2Gb modem.

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Internet connection

I can,t connect my wifi to tv.can,t get any channels

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Your Home Network

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Hello Jstrauss24 thank you so much for reaching out here on our Xfinity Forums! We would love to assist in resolving this order issue with you. Please send a direct message by clicking the chat icon in the upper right corner of the page, clic

XfinityAlfonso

commented

1 hour ago

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J

New Customer Order - Need to Change 4K TV Box Order before Shipping URGENT

I just placed a new order for Internet and TV with cable boxes shipped to my home. I need the warehouse order to be changed as soon as possible so that I received the coaxial cable 4K boxes (XG1v4), and not the wireless Xi6 boxes. I really want to avoid having to switch boxes when they arrive to my

Question

U

Cancel Internet Service

I would like to cancel my Xfinity Internet so I can switch to NOW Internet. I want to do it before I am billed again and without any gap in internet.

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Customer Service

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Sounds like a plan. Please post back with how it goes. Good luck !

EG

commented

1 hour ago

to the conversation:

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K

Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.

Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for

Question

Thanks for posting on our community forums, user_4umkpz. We can help with your service concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Dir

XfinityDilary

commented

1 hour ago

to the conversation:

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U

SB8200 - High Uncorrectables on Channels 18-24 (549-585 MHz)

I am experiencing frequent drops. My Arris SB8200 status page shows over 10,000 uncorrectables specifically on Channels 18 through 24 (549-585 MHz). Downstream Power: 5.1–8.0 dBmV SNR: 40.5–43 dB Upstream Power: 43–44 dBmV My signal looks great, but the high uncorrectables on that specific frequency

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Xfinity signed me up for custom plan when I requested specifically to do the 40$ basic plan with the 5 year price guarantee.

What can I do about this? I went in the store and they made a custom plan and I am not sure why. It says it costs $50, is that because autopay hasn't gone through and is that part of the custom plan? I am also confused whether the five year price guarantee was done because it does not list it in the

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Customer Service

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J

New Customer Order - Need to Change 4K TV Box Order before Shipping URGENT

I just placed a new order for Internet and TV with cable boxes shipped to my home. I need the warehouse order to be changed as soon as possible so that I received the coaxial cable 4K boxes (XG1v4), and not the wireless Xi6 boxes. I really want to avoid having to switch boxes when they arrive to my

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Customer Service

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@user_3jpj0y Yes, that is the team I was mentioning before. If anyone can locate the blocked email, it's them. I would give them a few more days to see if you get a response. We appreciate your patience.

XfinityLinda

replied

2 hours ago

to the conversation:

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U

Accidentally activated Email Safe List - Need to recover blocked emails for a 24 hour period

Hi - I accidentally activated the Email Safe List feature last Friday, Feb 20. How can the blocked emails for a 24 hour period be identified and sent to me? Thank you

Question

Hey @user_w4q17e, Thank you for visiting our official Xfinity Forums Community support page. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In th

XfinityDemitrius

commented

2 hours ago

to the conversation:

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U

Unable to get credit updated

I am trying to upgrade phone but my credit had a freeze on it. I am now unable to get any promotional offers to buy new devices. I've lifted the freeze but can't seem to get Xfinity to update or re-run the credit check - please help.

Question

Hi there, @Lemons26! Our teams are always happy to assist you. You said you are trying to get your services back on. Is there a technical problem happening or was this due to a bill concern?

XfinityRay

commented

2 hours ago

to the conversation:

0

Hey

Why can’t I never get through to talk to anybody I don’t understand no way they always busy I’m trying to get my services back on

Question

U

Hi XfinityLinda - I reached out to the Email Security Assurance team; I'm assuming that is the same as the CSA you mention. I spoke with them at length twice (Monday and Tuesday) with no resolution. The rep created a report to send to the IT "

user_3jpj0y

replied

2 hours ago

to the conversation:

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U

Accidentally activated Email Safe List - Need to recover blocked emails for a 24 hour period

Hi - I accidentally activated the Email Safe List feature last Friday, Feb 20. How can the blocked emails for a 24 hour period be identified and sent to me? Thank you

Question

Thanks for meeting us here in our community about the recent service interruptions, @user_w3gs6k. We can understand the importance of a reliable connection while working from home. We'll gladly review the address to see what's happening in your area,

XfinityLinda

commented

2 hours ago

to the conversation:

0

U

Speaking to an actual representative

I need to speak to an actual person about how often we experience service outages. Can someone provide a number? The general numbers end up with a canned response, then hangup. There have been at least six (6) since Jan 1, 2026. It's unacceptable. My wife relies on internet access for her job. Servi

Question

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Plan cancellation

My internet plan bill has increased from $75/mo in June 2024 to $134/mo. The speed I get is only $750Mb at best and often much slower. I hear other customers are still getting a $75, and my friend just got adjusted to a really good rate on a 5 year commitment with a free 2Gb modem.

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Customer Service

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K

I checked and it looks like it's just old/junk cable from everything I could find, there is at least one splice (corrosion and oxidized), and there must be splitters hidden in the old attic space that I cannot access. There is a short (+/- 3ft.) run

kickflip425

replied

2 hours ago

to the conversation:

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K

Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.

Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for

Question

Hey

Why can’t I never get through to talk to anybody I don’t understand no way they always busy I’m trying to get my services back on

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Billing

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U

Outage on Cape Cod

I live in Eastham on Cape Cod. We just got our electricity back four days after the recent blizzard, but over 2,000 users in my area still have no Internet. Chat refuses to connect me with a live assistant until the outage is resolved and I’ve not been successful reaching anyone by phone. Unlike Eve

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Your Home Network

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