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Start a new Internet service at a new address in Danville, CA
Hi there, I would like to inquire a new Internet service start with installation at a new home in Danville, CA.
Question
Thanks for taking the time to reach out through our community forums, user_w81fd9! Are you receiving any specific error messages or codes when trying to view your plan?
I can't view/manage my plan online
The pricing on my plan is getting ridiculous! I want to view my plan and see if i can manage it on my end, or cancel all together and go with something else
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I already did check everything that is at that link. It doesn't answer my question. Could you please address my question? Thanks.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Tried in three different browsers, no luck.Is there any solution?
I can't view/manage my plan online
The pricing on my plan is getting ridiculous! I want to view my plan and see if i can manage it on my end, or cancel all together and go with something else
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@user_dx99ok when you activated Peacock you would have created a login. You have to use that same log in to access your Peacock app.
Peacock subscription
My package includes peacock premium and yet when I logged in using the same email as goes with my Xfinity account it required me to pay $10.99 and set up a monthly account. How can this be addressed to be included in that cost?
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Thank you for letting us know @KM1062, there is a known issue with Paramount + right now. Does this happen if you use a different device like a tablet or phone?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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I'm having the same issue, and trying to follow your instructions. The problem is that Xfinity Streaming Subscriptions shows that Peacock is already Active, yet when I click the button to visit Peacock, I have to create a new subscription and pay the
Peacock subscription
My package includes peacock premium and yet when I logged in using the same email as goes with my Xfinity account it required me to pay $10.99 and set up a monthly account. How can this be addressed to be included in that cost?
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So, has this problem been resolved by Comcast yet? I am also experiencing this same problem. Let's get on the ball Comcast!!!!!
Pixilation
Most if not all Xfinity channels are pixilated. I’ve spoken with several friends in my community (St. Lucie west) to find they also have the same issue.
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@haz10, Hello! Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Upgrade your comcast.net email experience to Yahoo Mail for more information.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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cablepdx Our team can further help you on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the
Options for contract renewal, for internet + TV? Must keep my Cablecard option active.
Hello, I'd like to talk about renewal options for my internet+TV plan. I'm almost up with my yearly contract, and I'm looking for deals to keep my costs low. VERY IMPORTANT: I must keep my existing Cablecard option active. I'll also want to change my TV channel plan to "Sports & News TV". Can someon
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Hello @Tek Thank you for reaching out on our community forum. I know that it can be frustrating when your app is not working as expected. This is still a known issue and I do not have a timeline of when this will be fixed as of right now.
Paramount+ App on X1 Unusable
A month or more ago, it was reported there was a known memory issue on the X1 Platform with the Paramount+ Streaming App. This was communicated from the executive offices after opening a ticket. The app is still unusable on X1. Video quality is 480p or worse. Sound is limited to Stereo. Any word whe
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I found out the whole thing is hopeless and basically I can never change my password. I actually went to the local comcast/xfinity store and told them about the problem. First they told me that they could not do anything for me because comcast
Help changing my password
I keep trying to change my password and I go through a bunch of steps, but then xfinity displays a page that says "Hmm, the page didn't load correctly" and then "Try refreshing the page, if the problem persists, try again later." Well I tried later, same results. That was last night. I thoight may "
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user_yairf3 That is not at all the experience you should have when trying to remove any service. In some cases, the home security is built into your plan as a bundle. If that is the case, we would have to look into a new promotion option for the othe
Cancel Home Security Service
I've called in many times to call home security services! I get put on a hold, call gets disconnected or I get told a ticket has been created and nothing ever happens! Is the only way to make this happen is by going to a lawyer?
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I am getting back for some clarification regarding the transition. One of the videos provided by Yahoo/Comcast talks about generating a one time app password to be used for accessing 3rd party email clients like Apple Mail or Outlook. If this passwor
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
Cancel Home Security Service
I've called in many times to call home security services! I get put on a hold, call gets disconnected or I get told a ticket has been created and nothing ever happens! Is the only way to make this happen is by going to a lawyer?
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Customer Service
user_m9pusa Thanks for reaching out! We can take a closer look at what equipment they are looking for from you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the
I keep getting calls to return equipment?
Hello. I keep getting calls from Complete Recovery to return equipment I do not have. I only have the equipment that was given to me to start the service that I currently use. This is very confusing. Any help? Thanks in advance.
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user_iaf96x We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Do you currently have a technician scheduled for installation at your new location?
CUSTOMER SERVICE
Why is the customer service so bad? I moved almost a week ago and transferring my service to my house has been a nightmare (Still no connectivity). I work from home so just imagine the communication I’m receiving from my management team right now. Next step Verizon Fios???????????
Question
user_2ng9od, hello there and thanks for reaching out. I completely understand your concerns and apologize about your experience. I would like to do some troubleshooting for you to see if we are able to resolve your matter. To move forward with your c
Low uplink speed: 10kbps
That's not a typo: 10-20 thousand bits per second. There was trouble reported in our Chicago area today, but Comcast claims it is repaired. Download speed is fine, >150Mbps, however, upload should be 15Mbps (per plan, and has been in the past). It is so slow that pages (like this one) load slowly, w
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I keep getting calls to return equipment?
Hello. I keep getting calls from Complete Recovery to return equipment I do not have. I only have the equipment that was given to me to start the service that I currently use. This is very confusing. Any help? Thanks in advance.
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Customer Service
Hey there, user_4xb41y, thanks for taking the time to reach out through our community forums! You can definitely still make changes through the admin tool, but you'll first need to enable admin tool access through the Xfinity App. For security reason
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Xfinity xFi app
I can no longer access my Xfinity Router via the IP address. It tells me I need the Xfinity xFi app. Is there a way around this? I want to be able to adjust the router's settings from my computer.
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