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Why did my xfinity bill jump from $50 to $70/month
Why did my xfinity bill jump from $50 to $70/month? I’m a PhD student and got the $50 plan/month. Why did my bilk suddenly jump to $70? I haven’t received any notification for this? At least give me a chance to cancel the service instead of suddenly increasing the bill. This is not acceptable.
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Not getting symmetrical speeds
I upgraded to symmetrical 2 Gig and just activated my leased XB10 gateway. My FCC Broadband Facts label confirms my address is active for symmetrical service (2000 Mbps down / 2000 Mbps up), but my active plan in the Xfinity app and the assigned CMTS bootfile are stuck on the legacy 2000/250 profile
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Your Home Network
Changing audio setup to English
NBC football game is In Spanish. When I go to setting/audio set up/ audio track default it only shows Spanish. If I click on that, it reverts to audio setup. So i can’t change the audio to English on this one station
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X1
Membership
Hello I have been trying for two months to get membership status back to platinum as it was downgraded from platinum to gold due to an error on company end - I have now open 4 tickets to rectify this but Inhave not had a return response I have been a member for about 20 plus years
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Customer Service
Hello @user_kb69wu, and thank you for reaching out here on our Xfinity Community forums. We can understand the frustration when the guide shows Star Trek, but you tune in and find completely different programming instead. H&I’s published sc
Omega XL sports is overriding H and I
My program guide says Star Trek and they are broadcasting local women's soccer instead. Not getting what I'm paying for.
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Cancel Plan Please
I'm unable to cancel plan via app or website. I moved out of country. Account number is 5117 4250 7354. Thank you.
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Your Home Network
I don’t have a voice button on my remote. So what do I do then
voice language on tv is in spanish and not english
tried the menus on the cable box and the tv
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Can you cancel my internet service? I’m moving out.
Can you cancel my internet service? I’m moving out.
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Your Home Network
I have been trying for 2 1/2 hrs on chat to change my services. I talked to three people and was disconnected each time. With one of the reps, I made it all the way to signing the agreement for the changes and went back to tell her, and she disconnec
switched to another internet provider
Hello, I recently switched to another internet provider and would like to cancel all my Xfinity services, including Internet and TV. I would prefer to complete the cancellation online without making a phone call. Could an Xfinity Support representative please assist me through direct messaging? Than
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Hey @user_0a33iu, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent Xfinity Stream App update for Samsung SmartTVs. We recently made som
New streaming layout
The new xfinity streaming layout on Samsung tv is absolutely awful! It’s hard to navigate and the favorites tab is gone and trying to find a show on the guide is near impossible and the colors are so bright it’s hard to read it!! Please for the love of all things holy STOP changing things and put it
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Closed
Request for Customer Owned and Managed router (COAM)
I have fiber optic service to my house terminating into an EPON ONU/ONT. I am having a very difficult time finding someone to help me change my account to reflect a "Customer Owned and Managed" router (COAM). I have my own router I want to use to manage the wifi in my house instead of the Xfinity su
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Customer Service
guttlieb thank you for using the Xfinity Community Forums page to reach out today. This was a great question! The XiOne doesn’t need to connect to the coax outlet behind your TV. It can connect wirelessly to your in-home network, or through Eth
New XiOne-SC(B) boxes vs old X1 boxes
I currently have: Primary TV Box PXO13ANM 2nd " " x1 XG1v4-A 3rd " " x1 XiD-C Received 3 new boxes XiOne-SC(B) I want to continue connecting the boxes with coax, not internet. Do the new boxes provide that much "enhanced performance, faster load times" vs my old equipment? If it is a significant imp
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Thanks for meeting us here in our community about the trouble with Favorites on your TV, @user_44csfk. Are you watching your programming through our Xfinity Stream app or through a cable box?I want to make sure I fully understand the set-up.
Favorites
We no longer have any favorites listed on our streaming TV and can’t figure out how to get them back. Can someone help?
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Order
I did not receive my xumo box but it says delivered and the picture is not my home
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Xfinity Stream Website
Hello @user_wh9svz, and thank you for reaching out on our Xfinity Community forums! (And thanks @EG for spotlighting this!) The original Nintendo Wii does require a 2.4 GHz Wi-Fi connection, but it supports both 802.11b and 802.11g, so it does not sp
Enabling 802.11b legacy to be able to connect my Nintendo Wii
My current Xfinity has split bands, 2.4 ghz and 5 GHz. For the Wii to connect to the internet, it needs to have 802.11b enabled. Unable to select this option or find anything close to it on the Xfinity App. What is the work around?
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@user_rg1140 lol that part. I work in i.t. as a qa lead tester. We can't fix programming lol. If you use the xfinity streaming app it works. But if I use xfinity equipment with sports zone app it doesn't.
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
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user_9eobjj, thank you for reaching out. I'm sorry to hear you had issues accessing the smartwatch coupon. I'm also sorry to hear you didn't get the help you expected when reaching out about this issue, as well as other issues in the past. I'll be gl
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Complaint
While trying to access the Platinum membership benefit of $299 off a smartwatch, I was constantly waiting for help while also getting moved around and being asked the same questions over and over with no resolution. Almost every interaction I've had with customer service since starting with Xfinity
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