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Xfinity Voice issues after porting landline number from comcast business to xfinity residential account
I am getting the error 'Sorry, but something went wrong. Please contact us to reactivate your service' when accessing connect.xfinity.com/voice. I recently ported this landline number from a Comcast Business account to a new Xfinity Residential account. The phone line works via *99, but this is a da
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Home Phone Service & Equipment
@SHG_OLI @XfinityAngie Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub
Unable to connect my Aosu Wireless Doorbell Camera to wireless network. Is this CyberSecure? Is this my XB10 Gateway Modem?
I have attempted to onboard two Aosu Doorbell Cameras. One successfully onboarded and used when I used my personal router, a Netgear Nighthawk cable modem, at my previous address. I moved, migrated my Xfinity service to a new address, and decided to use the Xfinity Advanced Gateway XB10, and now my
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@XfinityJosephA wrote: "... You can always speak with a customer specialist ..." That's incorrect, because the company locks out customer access during an outage. See https://forums.xfinity.com/conversations/your-home-network/what-makes-the-xfinity-
Failure on your end or mine?
Xfinity proactively notified me of a service outage affecting my address. My internet has been completely unavailable since yesterday, and the original restoration estimate has already passed. Twice. My Arris SB8200 modem cannot acquire downstream synchronization. The downstream indicator continuous
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Billing Question
My original payment was set to be renewed on October 23c 2026. I just received an email stating my new billing date is November 8, 2026. Does this mean it will now be renewed on November 8, 2026 instead of October 23, 2026? Samantha [Edited: "Personal Information"]
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Billing
SHG_OLI, Thanks so much for reaching out to us through Xfinity Forums. I believe the problem you're having is due to the XB10. If you are using our own router, we may need to bypass the XB10 to get your camera working. If you could send a DM wi
Unable to connect my Aosu Wireless Doorbell Camera to wireless network. Is this CyberSecure? Is this my XB10 Gateway Modem?
I have attempted to onboard two Aosu Doorbell Cameras. One successfully onboarded and used when I used my personal router, a Netgear Nighthawk cable modem, at my previous address. I moved, migrated my Xfinity service to a new address, and decided to use the Xfinity Advanced Gateway XB10, and now my
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user_5e3upp Thanks for reaching out! Have you checked the Xfinity app, or the Xfinity Status Center for any service related concerns? If you have high T3 timeouts being reported, this could indicate signal noise, or leakage in or around your location
Internet dropping for short periods
My internet is dropping for 15 to 60 seconds at a time. This started happening last week.
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Mobile
I’m under a contract with Xfinity for my two IPhone 17’s that I purchased in March. I’ve been making monthly payments since then. However, they’re wanting payment of $1,600 for the phones. I have the contract. Also, it’s under my mom’s name, instead of mine. All of this took place when I moved from
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Billing
@user_d8eazb I understand where your frustration is coming from. I'd like to take a closer look at your account to see what we can do to get this resolved once and for all. To be able to discuss account specifics, please send a direct message by clic
Very Disappointed
I have been a loyal customer for many years and have previously been highly satisfied, but the current state of my service is entirely unacceptable.Despite paying my bill in full each month, I am not receiving the service I am paying for. The internet speeds are continuously slow and unstable, and t
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user_m88m6d Thank you for reaching out with your concerns. If you get an Xfinity charge without an account, you can contact Comcast Customer Security Assurance at 1-800-934-6489 or file an identity theft report online at https://www.xfinity.com/idthe
Charged me wrongly
I got charged $78 today and I don’t have an account or any equipment with you
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user_ute4ex Hi there! I'm sorry for the mistake that caused the additional line to be created. We would be happy to help out and have that line removed. I also want to make sure that making any changes to that line will not create an issue with your
Stuck with second phone line
A customer service agent messed up and dispatched a pSIM in addition to eSIM activation of my phone. Because of the pSIM I have now a second line that I don’t want. I have spent hours chatting with customer service but the issue is not resolved. Please help.
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Xfinity modem causing noise in audio equipment
I have high-end audio equipment in the same room as my Xfinity cable modem. Specifically, I have an Origin Effects audio compressor (guitar pedal), which is very high quality. That compressor is approximately 3-5 feet from the cable modem (which is also a mesh router). When I engage the compressor,
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Your Home Network
@XfinityRaul I am not going to go thru all of this again. I have done it multiple times with online bot chats, actual agent chats, two visits to my house from Xfinity technicians. Replaced the modem yesterday. I have spent hours rehashing these same
Very Disappointed
I have been a loyal customer for many years and have previously been highly satisfied, but the current state of my service is entirely unacceptable.Despite paying my bill in full each month, I am not receiving the service I am paying for. The internet speeds are continuously slow and unstable, and t
Question
Charged me wrongly
I got charged $78 today and I don’t have an account or any equipment with you
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Billing
Stuck with second phone line
A customer service agent messed up and dispatched a pSIM in addition to eSIM activation of my phone. Because of the pSIM I have now a second line that I don’t want. I have spent hours chatting with customer service but the issue is not resolved. Please help.
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Customer Service
carolo, Thanks so much for your time. We are delighted that we could help get all of the billing and service concerns resolved and that we have provided compensation for the services charged while you were down. Please be sure to reach out to us for
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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user_nvsdig I completely understand where you are coming from. Especially since the downtime caused an inconvenience. To be transparent, the Xfinity app and our resource https://www.xfinity.com/support/statusmap are always going to confirm the status
Failure on your end or mine?
Xfinity proactively notified me of a service outage affecting my address. My internet has been completely unavailable since yesterday, and the original restoration estimate has already passed. Twice. My Arris SB8200 modem cannot acquire downstream synchronization. The downstream indicator continuous
Question
@user_rj0ur1 Thanks for reaching out to us via Forums. I would be more than happy to help sort everything out for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the pa
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Mobile
I’m under a contract with Xfinity for my two IPhone 17’s that I purchased in March. I’ve been making monthly payments since then. However, they’re wanting payment of $1,600 for the phones. I have the contract. Also, it’s under my mom’s name, instead of mine. All of this took place when I moved from
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