Xfinity Community Forum

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I too have been sent on this wild goose chase of trying and bing promised a xb10. Been shipped the wrong box (xb8) multiple times. Been to 5 stores in 4 different cities and not been able to get one. Xfinity/comcast this is unacceptable and is seriou

user_jymnqs

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34 minutes ago

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XB10 Upgrade – Multiple Confirmations, No Shipment After One Month

Hello, I’m posting here after exhausting every other support channel. I am currently on the X-Class X-Gig (1 Gig) plan and using the XB8 with a Pro WiFi Extender to enable WiFi 6E. I am requesting an upgrade to the XB10 gateway, which supports WiFi 7 natively without requiring an additional extender

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Serviceability request

I need a serviceability request for a new construction home. The address is 2057 Lanier Grv Alpharetta, GA 30009

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Your Home Network

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Sorry to hear that. Haven't had that problem on either of my XG1v4 DVRs.

BIslander

commented

52 minutes ago

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Olympics USA 4K

New USA4K channels have shown up on my X1 (1362/63). Their content matches the Olympics content on regular USA starting Friday Feb 6. But, the 4K channels do not show the Olympic events on Feb 5, the first day of competition, even though they are on the regular USA program listings. Does that mean 4

Question

user_0tg61f Hello, are you still having issues with PBS?

XfinityVictor

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53 minutes ago

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Glitches on PBS channel

I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.

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Hey there UNCNU 👋 I appreciate you stopping by our community with your question, and hope you've been enjoying the Olympics so far! I can't wait for USA basketball myself, so I'm glad Peacock is coming in clutch with hosting the events hahah. When i

XfinitySeth

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53 minutes ago

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Removing recently watched programs

I recently watched a few Olympic replays on peacock via the peacock app on xfinity. there does not appear to be a way to remove them from the recently watched section. normally programs watched via an xfinity app can be removed by selecting the mark unwatched option, but these sporting events do not

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Tranfer account ownership

I'm moving and need to transfer account ownership to my roommate

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Your Home Network

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Yes. The non-working links look exactly the same on the page as the working links, and they are clickable; they even do the "wait for the moving dots" animation when clicked, but they do not then open a statement in a new tab, or anywhere.

user_cpz8ap

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59 minutes ago

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Statement history incomplete

My statement history page https://customer.xfinity.com/billing/services/statement/history shows links to statements from the current one back to "2024 Mar 23 - Apr 22", but the statements older than "2025 Apr 23 - May 22" cannot be displayed or downloaded; clicking the links does not open a new tab

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Reissuing a $300 prepaid visa gift card reward, that has never been activated or used.

Hi, I have a reward that has never been used or activated and I'd like to inquire on how to receive a replacement since the funds are still valid! Any help is appreciated.

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Customer Service

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Have you already attempted unplugging the box for 30-seconds, and plugging it back in?

XfinityJon

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1 hour ago

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spxvs

Why is it that my spxvs channel guide showing movie but no detail been like this for at least a week

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Thank you for reaching out here. That is definitely an odd issue, and I will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private m

XfinityJohnG

commented

1 hour ago

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Glitch music choice channels

Music choice channels are very glitchy. The screen and sound often freezes with black horizontal lines, plays for a few seconds, the freezes again… This has been an issue for the past two years. I’ve tried restarting everything, replacing the modem. Frustrating.

Question

Thanks for the confirmation! Is the link for older statements highlighted the same way as your link for more recent statements?

XfinitySeth

replied

1 hour ago

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Statement history incomplete

My statement history page https://customer.xfinity.com/billing/services/statement/history shows links to statements from the current one back to "2024 Mar 23 - Apr 22", but the statements older than "2025 Apr 23 - May 22" cannot be displayed or downloaded; clicking the links does not open a new tab

Question

user_MM21s, Great questions. The conversion is very quick. When I transitioned mine, it just took a couple of minutes. You will not lose any emails in the process.

XfinityDilary

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1 hour ago

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Comcast to yahoo conversion time needed to convert

When you click to accept the yahoo terms of service…. 1 - how long does it take to complete the process and have all your emails and folders moved and accessible to you? 2 - is the process automated so that you can do it 24 hours a day with no delay if you do it during non business hours? 3 - what h

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Caller id not showing on tv

I’ve restarted tv box and caller id still not showing on tv

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Home Phone Features

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user_pmi60c Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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1 hour ago

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Frequent service interruptions with no outages reported

I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem

Question

Hello @user_hfna2v This is certainly a unique situation. The only similar situation we run into is when stolen blacklisted phones are resold on Amazon or similar reseller sites. Usually we cannot remove blocks or phones from the blacklisted devices.

XfinityMatthew

commented

1 hour ago

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Demo phone

I have bought a Moto Edge 2025 from Amazon. The phone is limited, for example I cannot login with my own google account, I cannot tune the volume, bluetooth, DND, or set the phone in debug mode. Everything is failing with the message "limited by work policy". Upon attempting to remove the "work acco

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yes it does not show information

user_296dzo

replied

1 hour ago

to the conversation:

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U

spxvs

Why is it that my spxvs channel guide showing movie but no detail been like this for at least a week

Question

U

Glitch music choice channels

Music choice channels are very glitchy. The screen and sound often freezes with black horizontal lines, plays for a few seconds, the freezes again… This has been an issue for the past two years. I’ve tried restarting everything, replacing the modem. Frustrating.

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Accessibility

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@XfinityDemetrise Hi, No that link didn't answer my questions. What I want to know is when I click on accepting the yahoo terms of service and conversion begins to move to yahoo, what happens if an email is sent to my account after that point befor

user_MM21s

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1 hour ago

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Comcast to yahoo conversion time needed to convert

When you click to accept the yahoo terms of service…. 1 - how long does it take to complete the process and have all your emails and folders moved and accessible to you? 2 - is the process automated so that you can do it 24 hours a day with no delay if you do it during non business hours? 3 - what h

Question

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I am literally having the same issue and have been to the store four times and called in at least five. Twice I have been told that I will be receiving a receipt in my email. One person told me it would take 7 to 10 business days and the next person

user_fklphn

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1 hour ago

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J

receipt

I just paid off my iPhone today and could not get a detailed receipt from Xfinity. I went to the store and be told to call Xfinity Mobile but when I called they told me to get it from the store. This is ridiculous. Why it is so hard to get just a receipt for my payment? I want a receipt that shows t

Question

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Yes, that is what I'm saying, and I'm using the webpage. The links on that webpage for statements from the most recent down to the "2025 Apr 23 - May 22" link work to open their linked statements, the links below (older than) that link do not open a

user_cpz8ap

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1 hour ago

to the conversation:

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Statement history incomplete

My statement history page https://customer.xfinity.com/billing/services/statement/history shows links to statements from the current one back to "2024 Mar 23 - Apr 22", but the statements older than "2025 Apr 23 - May 22" cannot be displayed or downloaded; clicking the links does not open a new tab

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