Xfinity Community Forum

Customer support

To lower my bill to internet only with a 5 year price guarantee for $50/month Here is the post I put on the community forum: "We have been a loyal customers for 30 years but we need to decrease our expenses. I see new customers can get 1 gig for $50/ month for 5 years. We have 1200 instead of just 1

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Customer Service

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New Xfinity stream app lost functionality

The new Xfinity stream app on my iPad and iPhone that loaded automatically no longer supports the following functionality that I use multiple times daily: 1. Filter in tv guide for HD only channels 2. Unable to View list of scheduled recordings 3. Unable to View in tv guide the red dots that indicat

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Xfinity Stream App

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I hate this updated app! Whoever designed it, should be fired! Can’t find how to delete a recording. When streaming from my phone to the TV while traveling, app keeps pausing and when I try to resume the show, it starts from the beginn

icemantua

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1 hour ago

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Xfinity Stream iPhone app update SUCKS

I HATE the new version of the iPhone xfinity Stream app. I can no longer view my favorite channels in the guide which is what I primarily used the app for. I also can’t search by channel name or number anymore. Please fire everyone involved in this update and let me have the previous version back. I

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Thanks for posting on our community forums, user_03iby6. We'd be happy to check the account to see why the discount did not apply. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at

XfinityDilary

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1 hour ago

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Monthly charged increase

I switched my automatic payment from card to bank account, but it still charged me an additional $10. When will it go back to normal?

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Thanks for your feedback user_mjj! The option to filter the Live TV guide by Favorite Channels is currently unavailable after the latest update, but favorites are still available on mobile devices, and you can still favorite Sports teams on the TV ex

XfinitySeth

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1 hour ago

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Favorites feature on streaming app gone after app updated yesterday

Here's what I recommend next Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream. You can use the Xfinity Community Forum and post this message: My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026

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No subscriptions listed on 'Streaming Subscriptions' although I purchased Netflix and AppleTV

I purchased through stream saver the bundle with peacock, Netflix, and Appletv. I received an email from Netflix to link the account and that worked. However I never received an email from appletv. When I click the 'activate now' link in the generic email I received from Xfinity stating to activate

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Xfinity Stream Website

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WiFi 7 question

Hello Xfinity Technical Support, I’m requesting assistance with my Xfinity XB10 gateway, which is advertised as supporting Wi-Fi 7 (802.11be). Despite having compatible hardware and updated drivers, my computer continues to establish a Wi-Fi 6E (802.11ax) connection rather than Wi-Fi 7. I’ve perform

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Your Home Network

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New Xfinity Stream app is horrible

Please fix the xfinity stream app. The new update is horrible. Everything is worse. I don’t know where to begin. Bring back the mini-guide feature, make it easier to access recent channels, show the program and teams that are actually playing on the channel, etc. It’s so much harder to navigate effi

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Xfinity Stream App

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SI

Adding to the list of recordings issues: (1) The ability to see Schedule Recordings is no longer available; (2) Can no longer delete a list of recordings, for example, “Select All” to delete and/or swipe to delete an individual recording; (3) Fast-Fo

SWB-Indy

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2 hours ago

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New App Recordings Page

The new Recordings Page (in your Library) doesn't show the name of the show you've recorded in most situations. Instead, it shows the name of the Episode and I can't tell what show has been recorded. Ex: There's a small picture with the FOX logo and "Baked Chickens and Rat Dogs" next to it. I can as

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Streaming bundle change to ad-free Netflix and HBO Max

Hi - I'd like help changing my current streaming bundle so that Netflix and HBO Max are ad-free, and removing my separate HBO add-on. Before I make any change, could you give me the exact itemized monthly total, including the cost of upgrading Netflix to ad-free after activation? I can share account

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Billing

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Had a very frustrating evening. Usually, the more you use a new product, the easier it becomes. Not so with this new streaming app. I won't call it an upgrade because to me it's a downgrade. What was Xfinity thinking? I'm afraid the answ

ffirforest

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2 hours ago

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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Not happy with the update on my iPad app, I can only see 4 channels at a time, before I could see at least 10 channels so I could decide what I wanted to watch or record, I could see red dot to know that my program was going to record, now there is n

cjdowty

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2 hours ago

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on my ipad, i can't access "scheduled programs" in the xfinity stream app.

Have refreshed my tv box, modem, restarted my laptop and my ipad, and have tried countless fixes suggested by Gemini. I see my scheduled programs on my HP laptop, but they do not show on my iPad in the xfinity stream app. Only "recorded" shows are listed. In my "Library", tapping on Recordings does

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SI

Adding to the Recordings issue(s): (1) No Scheduled Recordings section; (2) Can no longer edit the list of recordings, for example “Select All” to delete and/or swipe to delete individual recordings; (3) Fast forward & rewind is now only 10 secon

SWB-Indy

commented

2 hours ago

to the conversation:

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New App Recordings Page

The new Recordings Page (in your Library) doesn't show the name of the show you've recorded in most situations. Instead, it shows the name of the Episode and I can't tell what show has been recorded. Ex: There's a small picture with the FOX logo and "Baked Chickens and Rat Dogs" next to it. I can as

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In addition to the name of the series missing, this updated version on the app does not give the Smart Resume option and only allows to fast forward 10 seconds at a time, which requires too many clicks to go through the commercials.

user_ndbt2t

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2 hours ago

to the conversation:

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New App Recordings Page

The new Recordings Page (in your Library) doesn't show the name of the show you've recorded in most situations. Instead, it shows the name of the Episode and I can't tell what show has been recorded. Ex: There's a small picture with the FOX logo and "Baked Chickens and Rat Dogs" next to it. I can as

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How do I order a backup battery for a wifi extender

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Your Home Network

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@EG Thanks! @user_32i89a With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on th

XfinityLinda

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2 hours ago

to the conversation:

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New Xfinity App

This new app is horrific! [Edited: "Profanity"]! I don’t want to see all channels. I want to see just HD. Where is the record button? If I’m out and about and want to record, how do I do that now? It’s like a second grader made this app.

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You have significantly diminished the app’s functionality. Previously, if I had recorded a week’s worth of Anderson Cooper episodes but had not watched them, I could delete all five with a single swipe. Now, I have to delete them individually. You ha

user_073f73

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2 hours ago

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Schedule recordings are now missing from my Stream app

probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.

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family settings zafu

I was trying to set up limits for my minor child on my mobile app, and I accidentally assigned my phone to him. Now I am unable to access internet (or data) on my phone so I cannot change it. Is there a way to change it using my laptop?

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Xfinity App

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Cancel my order I don't want it

I do.\n Not want the xfinity, doorbell, it hasn't been delivered. I've told them not to deliver it. They're supposed to deliver it tomorrow. I don't want it. I want to cancel the order, so it's not necessary for him to even bring it to my apartment. Thank you so much.

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Customer Service

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I'm sorry to hear you're experiencing a similar issue, user_s22jnh. I understand your frustration, and I apologize for the inconvenience this has caused. Our team is aware of the issues with the newest update, and we're working on it. As soon as we h

XfinityDilary

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2 hours ago

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New App Recordings Page

The new Recordings Page (in your Library) doesn't show the name of the show you've recorded in most situations. Instead, it shows the name of the Episode and I can't tell what show has been recorded. Ex: There's a small picture with the FOX logo and "Baked Chickens and Rat Dogs" next to it. I can as

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