Xfinity Community Forum

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I too am having the same issue. I recently updated the speed plan and upload speeds have not changed form the previous plan. Switched to the 2 gig plan and am getting 80Mbps which is exactly the same speed as prior to the upgrade. Chat support

user_unoto8

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4 hours ago

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Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

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Modem keeps rebooting

We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?

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Your Home Network

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@user_hri83y Please don't post about your issue more than one time as that is against our Forum Guidelines and the Acceptable Use Policy.

Again

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4 hours ago

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3rd party email client issues

I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client

Question

I am experiencing the same problem here as well. Former Comcast customer here since October 2017 when I moved out of their territory. I use Thunderbird here to handle my two Comcast email addresses. Working without a hiccup for past 8 years. Suddenly

resmopar

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5 hours ago

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Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.

Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc

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No internet connection

I have spoken to over 7 live agents through chat with NO resolution… I can’t get ahold of anyone on the phone. I just became an Xfinity mobile customer but my WiFi won’t work so I am regretting my decision and I have been a customer for over 8 years. I will cancel if no one is able to help me.

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Your Home Network

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I want to iterate on this as well. Something very odd is going on with how they meter their data usage. My internet usage behavior has remained largely unchanged since this summer. The usage reported for the last few months seems radically out of pla

brockhouse

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5 hours ago

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Unexplained Data Usage Spikes since August 2025

Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage

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I'm experiencing this same problem. How do I resolve it?

user_i39jse

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5 hours ago

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When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP

I can make and receive calls but I cannot get to the mailbox. When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP

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Were you able to check if the admin tool is available to adjust the settings there by chance?

XfinityThomasD

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6 hours ago

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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Hey @HenryQDB, Thank you for visiting our official Xfinity Forums Community support page. In most instances, the account would need to be within good standing for 90 days to receive the promotional gift card. The Xfinity Incentive Tracker also works

XfinityDemitrius

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6 hours ago

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Promised $200 Student Gift Card Missing – Account Status Discrepancy

Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support

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Greetings, user_d68b3d! We appreciate you knocking on our XFINITY Community door. We will be more than happy to help you with your Internet cancellation concerns. Please send our team a direct message with your full name, the name listed on the accou

XfinityNatalie

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6 hours ago

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cancel internet

how to cancel internet immediately.

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I also am having essentially the same issue, where I purchased my plan in early September. At this time there was a student promotion, where purchasing the 1 Gig plan would entitle a $200 Amazon or Uber Eats gift card ~90 days after purchasing, as at

HenryQDB

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6 hours ago

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Promised $200 Student Gift Card Missing – Account Status Discrepancy

Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support

Question

Thank you for reaching out to us @user_9tcgmz! I completely understand wanting to know what caused this increase. Are you able to load a PDF of a previous bill that was $73.29 using our app or website? Page 3 of the monthly statements should show a

XfinityAldrik

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6 hours ago

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From 73.29 to 112.71 with no warning?

after trying to deal with your horrible customer service for over an hour I’m gonna be making this post and then looking into what I can do legally considering you guys have spent 0 warning in any regard as to a almost 50% price increase. I have spent the same amount of money for Wi-Fi for over 2 ye

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From 73.29 to 112.71 with no warning?

after trying to deal with your horrible customer service for over an hour I’m gonna be making this post and then looking into what I can do legally considering you guys have spent 0 warning in any regard as to a almost 50% price increase. I have spent the same amount of money for Wi-Fi for over 2 ye

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Billing

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

to the conversation:

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cancel internet

how to cancel internet immediately.

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Hello @user_p84woh, I would be more than happy to help you with your concerns. Is it ok to ask the reason you would like to cancel services today?

XfinityDuron

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6 hours ago

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Cancel xfinity

Cancel xfinity service

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Cancel xfinity

Cancel xfinity service

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The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.

EG

commented

7 hours ago

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3rd party email client issues

I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client

Question

Good question, @user_hjxops. Typically, unused funds are forfeited after the expiration date of the card. You can find more specefic details about our gift card offerings by visiting our FAQs about prepaid card offers. With that being said, our incen

XfinityJustinM

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7 hours ago

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Reissuance of expired gift card (never used)

Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. The funds on the card were never used or activated, so the full balance should still be intact. Would it be possible to reissue the card so I

Question

Hello @mtngigi, thank you for taking the time to leave a post. Sorry you had to go through that 12.5 hours without service, and no clear updates are incredibly frustrating, especially when you rely on your connection. I have attached an article on R

XfinityMarshante

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7 hours ago

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Internet Outages for 12.5 Hours

From Dec. 4 to Dec. 5, I experienced outages totaling 12.5 hours. Should I assume Xfinity will credit my account for those hours, or do I have to spend hours trying to get to a human to help me with this? Dec. 4 was intermittent outages that added up to about 2 hours. On Dec. 5, I lost my internet f

Question

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Reissuance of expired gift card (never used)

Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. The funds on the card were never used or activated, so the full balance should still be intact. Would it be possible to reissue the card so I

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Customer Service

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