Xfinity Community Forum

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I have the same problem. We have a smart TV so I just started going directly into Disney+ after powering down the Xfinity box. Works like a charm, never hangs up!

user_aumhbi

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50 minutes ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Multiple tvs

We have an Xfinity XIONE – SC box. Does that power multiple TVs? We have another one.

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The offer says I am invited to the "You're invited to our newest all-in internet plans". The statement is rather all encompassing. I go to the web and there are multiple plans including the 1 Gig plan. I feel like this chat is going nowh

user_dm0u5v

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56 minutes ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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Hello user_10yk8g thanks so much for taking the time to reach out on our Xfinity Forums! Have you been contacted yet about this cable box concern?

XfinityAlfonso

commented

56 minutes ago

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cable box

was suppose to get a call regarding a cable box and have not

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My incentive was supposedly sent December 5th 2025, but I never received it and I called and was told it takes 90 days from the day you got your service and on the website the date isn't 90 days, where is my 200 visa gift card

user_khki4n

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56 minutes ago

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200 gift card

I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?

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Thank you for reaching out to us @user_lxnjpu! We appreciate you for moving this concern to our Customer Service Help section @EG! Our team can certainly assist with scheduling a technician to install a coaxial outlet. Before the appointment, we may

XfinityAldrik

commented

1 hour ago

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Coaxial Cable

I just moved into a new apartment. The apartment does not have a coaxial cable and I need someone to come to set one up. How can I do this?

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Hello kaltorak1 thanks so much for following up on your original post. Based on everything you mentioned, ti sounds like the changes to services was already completed, and we are in that new plan structure now. As of 24 October, 2025, we have sunset

XfinityAlfonso

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1 hour ago

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My CableCards got deactivated by mistake - how do we fix?

Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A

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Was there a specific offer that the email provides you other than stating you qualify for our new 5-year plans? If there is no specific offer details provided in the email then it is a generic marketing email stating you're in older coding that does

XfinityBradM

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1 hour ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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How do I clear cache and cookies to unlock my emails

user_27l63u

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1 hour ago

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Email full even though I deleted a third of the emails

I keep getting the warning that my mailbox is 98% full. I deleted two entire years worth of emails and that number has not gone down any. I have logged out and back in, deleted the trash, and restarted my computer. Any suggestions? Thank you

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Billing Error

Elderly customer on autopay has been billed for 5 boxes despite only having 3 in her possession for the last 2-3 years. Need a corporate research request and an audit of the “ghost” equipment list.

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"Typically reserved for new customers, this exclusive offer is now available to you. " I am sorry but this to me means they are clearly offering this to me acknowledging I am an existing customer.

user_dm0u5v

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1 hour ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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Your internet promotion ends on March 11, 2026, but we have a special offer for you. Our new internet plans provide more value than ever: WiFi equipment and Unlimited data included. No contract, no catch. Typically reserved

user_dm0u5v

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1 hour ago

to the conversation:

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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Based on your original post the email is making you aware of our new Xfinity Internet plans that include the equipment and unlimited data in the service fee and can be locked in for a 5 year guarantee. If the email provided you with a specific promot

XfinityBradM

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1 hour ago

to the conversation:

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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Mobile billing

Xfinity mobile says they lost my trade in device in the asurion warehouse and now I have to pay for this? How does this make sense and how is this my fault? Fix this now or I will have my lawyer contact you

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Customer Service

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Update on this post. Was online with the "Team" of people who are supposed to fix errors, help customers. I will try to be short on this. The team is extremely slow, which they did admit. Averaged 10+ minutes between question-answer. I explained to

user_vy2ofh

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1 hour ago

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Unfair Billing Practice Via Xfinity Agent on Phone - Unexpected Fee Increase

I will make this simple, even thou it took one hour and 45 minutes of my day away on phone calls. I called Xfinity and was connected with a rep. I explained my "IN Contract" bill had increased a lot for me. I knew there was some excuse as to why this could happen, because no one can read the 100 pag

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user_ieshei Thank you for getting back to us here so we can continue working towards a resolution together :). What is the make and model of the device you're using to open the Xfinity Stream app? What troubleshooting steps have you already tried?&nb

XfinityEmilyB

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1 hour ago

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Access denied

For Xfinity stream and xfinity apps, getting access denied messages

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Hi there, @user_49704l Thank you for taking the time to reach out! Since it's been a few days since you last posted. Are you still needing assistance with your account concerns?-Richard

XfinityRichard

commented

1 hour ago

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Acct # [Edited]

Is this acct credited and closed [Title Edited: "Personal Information"]

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Reset signal from Xfinity and clearing error code seemed to fix it. Had to call 3 times to do same. Now it works on one TV but not second. Xfinity tech came out and swapped main box. Still WDIV HD on only one tv. Both were working

user_ecsddq

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1 hour ago

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Can't get High Definition TV for Detroit channel WDIV

Can't get High Definition TV for Detroit channel WDIV, only low definition. We have to watch Toldeo NBC channel to get NBC High Definition. We want WDIV for local news.

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I just sent the code. It is time sensitive and expires after 15 minutes. May I please have the code once you receive it?

XfinityVictor

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2 hours ago

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Cancel

I need to cancel my service.

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I also have this issue. I am in bridge mode and also do not see any Advanced options in the App. The attached screenshot are my only options in the app. I tried uninstalling and re-installing Xfinity app with same results.

user_uai22p

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2 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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