Xfinity Community Forum

user_Maryland My team will have to get this escalated on our end for your rewards concern today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line,

XfinityShawn

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5 hours ago

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Xinity rewards Amazon bookshelf 8-20

I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op

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Billing issue

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

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Billing

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Tech left and agent lied

I had scheduled a tech to come two weeks ago and the appointment was canceled due to the tech not being able to make it out. I rescheduled for today and got a call that the tech would be late. I saw the tech pull up next to my house and then leave without coming to the door. I started a chat with an

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Your Home Network

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Hello user_mkqjc9, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. Just a couple questions before we dive in, did you get a link in your email?

XfinityJeffB

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6 hours ago

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Peacock Premium Activation

Hello, I redeemed my Peacock Premium for free benefit today due to my Platinum status. I was directed to the Stream Store to activate it, and there is no link to do so. I followed the directions provided to others in this form who had similar experiences and it’s still not working. Can you please he

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Hello @Greenlatern2020, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Yes, you can still return the equipment, and then we can look at the fees to reverse them.

XfinityChelseaB

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6 hours ago

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Unreturned Equipment Fee

I was billed a $500 unreturned equipment fee on an account that is discontinued. It has been over 30 days since discontinued, can I still return the equipment to an Xfinity location and have the fee waived from the account as the due date for the bill is next month?

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Thank you I sent a message

user_s6gpur

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6 hours ago

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Need help adding xFi Complete to current promo plan.

I am trying to add the $25 xFi Complete add-on to my existing promo plan. The automated chat bot refuses to connect me to a human agent, and I want to make sure my base plan and current discounts are not changed. Can an official employee help me process this?

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Unsubscribe

If u unsubscribe some one from the account but in their phone they still on would they automatically be log out or they would stay seeing the cameras

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Getting Started

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I would be happy to take a look on our end to ensure that everything is verified, @userno8. Can you please send us a Direct Message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In” if ne

XfinityJeniece

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6 hours ago

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Cannot pay online

Hello @Xfinity Support I tried to pay my bill online and was rejected due to my account not being verified despite already confirmation. I manage to pay it over the phone and I am concerned that the issue may not be resolved after numerous verifications confirmation and that I may not be able to con

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I unlinked the account, & now it says 'as a secondary user, you cannot access restricted areas of my account' when I click on billing & pay for example.Still restricted apparently.

user_yyhvxl

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6 hours ago

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Not 'Manager' but I am a member on my account, can't change it.

I have no permissions to do anything on my account since my user role is member. I can't change it to manager. I have internet essentials, is that why I am considered a member? I'm just trying to access membership benefits but I'm not eligible to redeem benefits since I'm a member.

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Have you attempted to unlink the account, https://www.xfinity.com/support/articles/switching-between-multiple-accounts?

XfinityJeniece

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6 hours ago

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Not 'Manager' but I am a member on my account, can't change it.

I have no permissions to do anything on my account since my user role is member. I can't change it to manager. I have internet essentials, is that why I am considered a member? I'm just trying to access membership benefits but I'm not eligible to redeem benefits since I'm a member.

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@user_qzon3d Thanks for adding a post to the community. As well for being a Platinum Rewards member, that is awesome. We have the steps to redeem the reward here https://www.xfinity.com/support/articles/peacock-premium-offers. Scroll down to the sect

XfinityBenny

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6 hours ago

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Peacock Premium perk redeem from email not working

Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I

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Change Xfinity account and forum username

Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!

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Sign-In and Account Management

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Just following up with you to inform you that your final bill has been posted. That bill is $13.55. We thank you for being a part of Xfinity and will be looking forward to servicing you in the future. Never hesitate to create another public post for

XfinityDuron

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6 hours ago

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Lower wifi rate

My roommates and I signed up last year for wifi at $40/month. Now that it has been a year, it is going up to $70/month, but there is a new Xfinity deal available for new customers to get the $40/month rate with a 5 year guarantee. We would like to stay with Xfinity at the $40/month rate, but we have

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Thanks for clarifying @user_fqzuz4, I'd like to take a closer look. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the

XfinityAbel

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6 hours ago

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Peacock

Received emails stating: As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem your Peacock perk. I followed the instructions but there is no link to active Peacock. I spoke with customer service in June and was

Question

Hello @user_08pits thank you for taking the time to reach out on our community forum! I know how important it is to make sure your phone is working properly. It sounds like you have already worked on some troubleshooting. I would like to take a look

XfinityAbby

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6 hours ago

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Cant make calls or text. Under sim card says unknown number

Issues making calls and text. Recently switch to Xfinity mobile and right away had issues. Support chat has tried troubleshooting this with multiple time but couldn't fix it. They advised me to go in person to a store to help troubleshoot more. I went in person and for 2 hours they troubleshoot it a

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I did the third and fourth option. And yes, they are showing verified in my settings.

userno8

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6 hours ago

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Cannot pay online

Hello @Xfinity Support I tried to pay my bill online and was rejected due to my account not being verified despite already confirmation. I manage to pay it over the phone and I am concerned that the issue may not be resolved after numerous verifications confirmation and that I may not be able to con

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HElP IMEI

My Samsung Galaxy Z Flip7 FE is model SM-F761U1 and is the U.S. unlocked version. It is fully updated. When I enter either IMEI into the Xfinity BYOD compatibility checker, I get “Something went wrong. Please try again.” My fiancé has a Samsung Galaxy Z Fold 6 purchased from the same seller that wor

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Customer Service

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@Greenlatern2020 I was billed a $500 unreturned equipment fee on an account that is discontinued. It has been over 30 days since discontinued, can I still return the equipment to an Xfinity location and have the fee waived from the account as the d

Again

commented

6 hours ago

to the conversation:

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Unreturned Equipment Fee

I was billed a $500 unreturned equipment fee on an account that is discontinued. It has been over 30 days since discontinued, can I still return the equipment to an Xfinity location and have the fee waived from the account as the due date for the bill is next month?

Question

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo

XfinityJeffB

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6 hours ago

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Upgrading to Internet Essentials Plus

Hello, I already have Internet Essentials and just wanted to upgrade to Internet Essentials Plus. Would someone be able to help? The app wasn’t showing me the option. Id prefer to do it online if possible.. it’s just really hard going in to a store or finding time to call while managing three little

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I can't get into the old account at all so I can't transfer admin rights.

user_yyhvxl

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6 hours ago

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Not 'Manager' but I am a member on my account, can't change it.

I have no permissions to do anything on my account since my user role is member. I can't change it to manager. I have internet essentials, is that why I am considered a member? I'm just trying to access membership benefits but I'm not eligible to redeem benefits since I'm a member.

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