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Hello user_tcwnk6! Thanks for reaching out to us here for help with moving your comcast.net email address over to yahoo. The transition is pretty simple, I have moved over 2 of my accounts so far. You should receive an email invite to move your addre
New/Upcoming Switch to Yahoo email
With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,
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user_ubc5b5 Hello and happy Thursday, I definitely understand how frustrating it would be. I've had to do it a few times when my kids didn't get the memo not to hand our Wi-Fi password out like candy and we have a ton of devices, including smart home
Very poor customer support - so stable internet connection
My internet is only 30% of my plan speed and keeps loosing connection. I contacted the support several times and they were always restarting my modem and trying things which did not help. My appointment with a technician is a week away - the earliest possiblity !!!! Today I was asked to reset my mod
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YES, I have deleted the app a few times now, thinking this might fix the problem. It has NOT!
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
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I am a xfinity customer with a user ID. I am looking for the actual steps when logging into the xfinitywifi hotspot. If I knew what your server asks, then I can probably program the ESP32 to respond properly. For example: SSID username pw This may
Sign into xfinity hot spot without app or web browser.
Trying to log into xfinity hot spot with an IOT device. I can not use the app or a web page. Login will be hard coded into the software running the IOT device. Is there a way to do this? When using my regular wifi, I enter SSID and password. I tried this with xfinity hot spot and it did not work.
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Hi there, @Corbwest! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the packet loss issue you've been experiencing. We can certainly check into it. Please send a direct message to us by clicking the chat icon in t
packet loss
I have been experiencing severe latency spikes and jitter on my connection for over 2 years at my address and a tech visit almost every couple months from you without the issue ever being resolved. My modem-to-router ping is stable (0–1ms), but upstream from my CMTS (hop 2) I’m seeing spikes from 25
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Good morning @user_5vwx48, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the experience that you had with that person claiming to be a Xfinity employee. We don't generally reach out to
Scam using official Xfinity number
I received a call from official Xfinity phone number. The caller claimed he is from Xfinity technical department and said my home IP address has been hacked. He use netstat command to prove my IP address has been hacked and asked me to download Anydesk from Xfinity Web site to remotely control my la
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Very poor customer support - so stable internet connection
My internet is only 30% of my plan speed and keeps loosing connection. I contacted the support several times and they were always restarting my modem and trying things which did not help. My appointment with a technician is a week away - the earliest possiblity !!!! Today I was asked to reset my mod
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Customer Service
user_75q6k7 Can you please try to sign out of the Forums, clear your cache and cookies and then sign back in and see if you are able to get the direct message feature to load?
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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user_lez9kr Thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers. As sad as I am to hear you are cancelling services, I can absolutely assist you with this
2nd Failure of Xfinity to Cancel My Account
I will sue Comcast if the company does not resolve this. I. am. stopping. my. business. with. xfinity and comcast. FOREVER. CLOSE MY ACCOUNT AND STOP ALL SERVICES. On Nov 24, 2025, I told the xfinity customer representative that I wanted to cancel all my services with xfinity. He said that I would h
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I contacted Xfinity via conversations and nobody responded after three messages. I'm going to start looking for a new provider if I don't get a response soon. Very disappointed in Xfinity/Comcast.
CNBC sound drops
Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.
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Scam using official Xfinity number
I received a call from official Xfinity phone number. The caller claimed he is from Xfinity technical department and said my home IP address has been hacked. He use netstat command to prove my IP address has been hacked and asked me to download Anydesk from Xfinity Web site to remotely control my la
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Customer Service
Hello, @ik629, and sorry for any confusion. Let's find out what your upload speed should be. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a litt
Next Gen Internet Speed Confusion
I had previously been told that my account/address has next gen internet speeds enabled/available (multiple times over the phone) and I needed to upgrade to a modem on the next gen speed list. I did that and my upload speed is still 38Mbps when it should be closer to 200. I called again and was sudd
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its just spinning ( the little wheel)
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
2nd Failure of Xfinity to Cancel My Account
I will sue Comcast if the company does not resolve this. I. am. stopping. my. business. with. xfinity and comcast. FOREVER. CLOSE MY ACCOUNT AND STOP ALL SERVICES. On Nov 24, 2025, I told the xfinity customer representative that I wanted to cancel all my services with xfinity. He said that I would h
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Billing
user_75q6k7 Can you try to make sure that you are signed in and in the upper right hand corner you will see the messaging icon. Can you try clicking that and following the directions?
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
I used the link to direct messaging
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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Bcrown, Hi there! Thanks for taking the time out of your day to reach out. As someone who enjoys watching entertainment on my TVs, I can understand the inconvenience caused by severe pixelation. I am sorry to learn about this experience. You've reach
XfinityGabriel
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amplifier replacement?
I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at
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