Xfinity Community Forum

Cancel internet service

Hello, this [EDITED: Private Information], I want to cancel my internet for [EDITED PII]. I have been to your Xfinity shop and tell the agent what I need is to cancel my internet one month ago. They promise me they will get this done for me. However, I still receive the payment reminder tell me to p

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Customer Service

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Hi user_9rzzar! Thanks for reaching out on our Xfinity Forum regarding this line bury. Please know my team is here to help! Just to confirm, do you happen to know when the line was run?

XfinityAmira

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36 minutes ago

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Immediate Safety Hazard: Unburied Temporary Drop Cable on Private Property

An Xfinity installation crew recently connected the adjacent condo units using the pedestal located on my lawn. The technicians ran a temporary coaxial drop wire directly across my property line and left it exposed on top of the grass. This wire is serving a completely different property while creat

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I'm connected over WiFi when this happen, and the whole connection drops. It impacts all devices connected to the internet - the laptop, which was running Teams, and my phone, which was not.

user_8qhqn7

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39 minutes ago

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Dropping Teams calls

I recently got a new Xfinity Gateway, and ever since I've started using it, my internet goes out whenever I'm on a Teams call and someone else shares their screen. This was never a problem with my previous gateway, I do not have any more devices attached to the new gateway than I previously had, and

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user_8qhqn7, Hey there! I’m really glad you reached out. I can definitely understand how frustrating that is, especially when this is impacting your ability to do your job. What you’re describing with the connection dropping specifically

XfinityGabriel

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41 minutes ago

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Dropping Teams calls

I recently got a new Xfinity Gateway, and ever since I've started using it, my internet goes out whenever I'm on a Teams call and someone else shares their screen. This was never a problem with my previous gateway, I do not have any more devices attached to the new gateway than I previously had, and

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Hello, @user_p6xdjv sorry for the inconvenience this has caused. I'd like to go over some troubleshooting steps to get your StreamSaver Peacock app activated. Then we can tackle Disney+/Hulu as well. If you're new to Peacock: You should have receiv

XfinityThomasC

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41 minutes ago

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HULU Subscription

Why has my HULU Subscription been cancelled? I did not request to end my subscription

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Prepaid Shipping Label

I have moved recently and need to return a modem from Xfinity. The device is not showing up on the return page and it seems like others have had this issue. There are no Xfinity retail stores near me either. I need a UPS store and strictly just need a prepaid shipping label. Please, whichever agent

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Customer Service

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@XfinitySara I haven't really done any troubleshooting, because it's not a general connection problem. My internet goes down specifically when someone on a Teams call shares their screen. The light on the gateway itself does not indicate there's a

user_8qhqn7

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46 minutes ago

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Re: "Do any humans customer service agents work here anymore?"

I'm on the phone right now trying to figure out why my internet keeps dropping whenever I'm on a Teams call with a coworker and they share their screen, and the agent I'm talking to is clearly not a human being. It has been over 20 minutes, and I am no closer to resolving the issue, because I have t

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Immediate Safety Hazard: Unburied Temporary Drop Cable on Private Property

An Xfinity installation crew recently connected the adjacent condo units using the pedestal located on my lawn. The technicians ran a temporary coaxial drop wire directly across my property line and left it exposed on top of the grass. This wire is serving a completely different property while creat

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Customer Service

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equipment return emails

I returned my modem to the store in Layton, UT to the manager, Yo, on 5/31 however I'm still getting emails to return my equipment. He did not give me a receipt (unaware that I should have received one) but said if there are any issues to specifically mention his name. Contacting customer service vi

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Your Home Network

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I have been trying for over 2 months to get in contact with someone at Xfinity regarding my bundle. I have written emails, chatted with chatbots and even when to a retail store to be told they don't manage that part of the account. I have a bundle a

user_p6xdjv

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57 minutes ago

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HULU Subscription

Why has my HULU Subscription been cancelled? I did not request to end my subscription

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Dropping Teams calls

I recently got a new Xfinity Gateway, and ever since I've started using it, my internet goes out whenever I'm on a Teams call and someone else shares their screen. This was never a problem with my previous gateway, I do not have any more devices attached to the new gateway than I previously had, and

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Your Home Network

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user_mplt3f Thank you for the additional information! We can open a property damage ticket for you, so an investigation can be opened to see if your personal property would be covered. Please send us a direct message. To send a

XfinityMartyR

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1 hour ago

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Lightning strike

Sunday, June 14th 2026 at approximately 9:45 p.m. est. Lightning struck outside my house. Electricity traveled down the coaxials leading into my house. One led to a" cable box" and one led to a gateway. The cable box was destroyed internally. It would cease to function /power on. The gateway on the

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Need new serviceability ticket — previous ticket has uncorrectable email error

Hi, I'm hoping to get help submitting a new serviceability/line extension request for my address. My neighbors all have Xfinity service, but my house currently doesn't show as serviceable. I submitted a ticket previously, but was told it has an incorrect email address on file that can't be corrected

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Customer Service

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@XfinityMartyR My apologies for double posting this. A technician was out Monday morning (the following day). He knocked on my door to tell me services were restored. Then I told him I don't have service right now because the gateway was destroyed

user_mplt3f

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1 hour ago

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Lightning strike

Sunday, June 14th 2026 at approximately 9:45 p.m. est. Lightning struck outside my house. Electricity traveled down the coaxials leading into my house. One led to a" cable box" and one led to a gateway. The cable box was destroyed internally. It would cease to function /power on. The gateway on the

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For nearly a week I have been unable to access voicemail or call history online. When I log into email and select voicemail, I get an error message. There is no option to see call history. I can check voicemail from our landline phone itself, but thi

Zorro27

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1 hour ago

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Voicemail

Why can’t I check my voicemail from the site anymore??

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A technician was out Monday morning (the following day). He knocked on my door to tell me services were restored. Then I told him I don't have service right now because the gateway was destroyed from last night's storm. I coincidentally was leaving a

user_mplt3f

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1 hour ago

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Lightning strike

Sunday, June 14th 2026 at approximately 9:45 p.m. est. Lightning struck outside my house. Electricity traveled down the coaxials leading into my house. One led to a" cable box" and one led to a gateway. The cable box was destroyed internally. It would cease to function /power on. The gateway on the

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user_debf1 Hi there! We'd be happy to help troubleshoot this. If you're able to receive emails but not send them from your iPhone, that usually points to an issue with the outgoing mail server settings, authentication, or the account co

XfinityAirelle

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1 hour ago

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Comcast email not sending

Email not sending on iPhone. Only able to receive

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Hey, @user_8qhqn7! We've converted your comments into your own post so that we can specifically address your account concerns. Thank you for sharing! Sorry to hear about the trouble you're having. We'd love to see what we can do to help :) What troub

XfinitySara

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1 hour ago

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Re: "Do any humans customer service agents work here anymore?"

I'm on the phone right now trying to figure out why my internet keeps dropping whenever I'm on a Teams call with a coworker and they share their screen, and the agent I'm talking to is clearly not a human being. It has been over 20 minutes, and I am no closer to resolving the issue, because I have t

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user_mplt3f Thank you for reaching out to us today over our Xfinity Community Forums. I'm sorry to hear about the lighting strike causing damage to your property. Have you had one of our technicians out to inspect the damage to the coaxial network, a

XfinityMartyR

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1 hour ago

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Lightning strike

Sunday, June 14th 2026 at approximately 9:45 p.m. est. Lightning struck outside my house. Electricity traveled down the coaxials leading into my house. One led to a" cable box" and one led to a gateway. The cable box was destroyed internally. It would cease to function /power on. The gateway on the

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user_y964t1 Thank you for reaching out so we can review your Xfinity Mobile billing together. I live on a tight budget so a $23 increase would definitely catch my eye. You can find your last few bills in your online bill history: https://www.xfinity.

XfinityEmilyB

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1 hour ago

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Billing

Why did my phone bill go up 23dollars

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