Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (462.4K)
Constant small outages
Has anyone has problems with constant small, and occasionaly 1-3 hour long outages? Along with repeated customer service experiences where they keep doing the same thing and it never resolves the problem? I suspect the problem in in our area, not our specific property. 22 month and a tech is going t
Question
•
Customer Service
Got it @ajgilliam, and thank you for confirming that information, we appreciate it. Are you able to try clearing your browser cache or attempting the activation in an incognito/private browsing window? Sometimes stored browser data can interfere with
Peacock Streaming Activation Issues
Hello, I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that: "Your Xfinity account is already linked to another Peacock account" I can't find a way to unlink that other account to allow me to l
Question
Hello, I did not recently transfer service. And there is not an option to "unlink" it simply says "activate"
Peacock Streaming Activation Issues
Hello, I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that: "Your Xfinity account is already linked to another Peacock account" I can't find a way to unlink that other account to allow me to l
Question
@gb8383, did you go to xfinityforums.com and follow the sign-in link, because I am still showing that you are communicating publicly instead of private, which will happen when you sign in at the website.
Can't access ESPN Unlimited despite Xfinity Subscription page showing that it's Active
Hello, I recently activated ESPN Unlimited via the Xfinity Subscriptions page, but whenever I log onto ESPN to watch any On Demand program, it takes me to a page to browse payment plans. I've tried logging directly into the ESPN app and website using my MyDisney credentials and then connecting to Xf
Question
@XfinityNatalie I contacted Paramount+ Support and they told me to talk to Xfinity. But I already worked with Xfinity and was referred to Paramount+. Is there any known issues right now with Paramount + and if so, who are we waiting on to correct th
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
Question
The current design of the P+ App on your equipment is an issue. The box doesn't have enough memory to make the app work..
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
@tbill1 does this happen on all cloud recordings ?
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
Question
@XfinityCarolyn Yes, I already did. It was sent 12 minutes ago. Please check again.
Can't access ESPN Unlimited despite Xfinity Subscription page showing that it's Active
Hello, I recently activated ESPN Unlimited via the Xfinity Subscriptions page, but whenever I log onto ESPN to watch any On Demand program, it takes me to a page to browse payment plans. I've tried logging directly into the ESPN app and website using my MyDisney credentials and then connecting to Xf
Question
@XfinityShawn Are you saying there is a fix for all of us Shawn?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
@gb8383 Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct
Can't access ESPN Unlimited despite Xfinity Subscription page showing that it's Active
Hello, I recently activated ESPN Unlimited via the Xfinity Subscriptions page, but whenever I log onto ESPN to watch any On Demand program, it takes me to a page to browse payment plans. I've tried logging directly into the ESPN app and website using my MyDisney credentials and then connecting to Xf
Question
Good evening @user_ig0jc6 and thank you for reaching out to us on our Community Forums regarding your billing concerns—we appreciate you taking the time to contact us. I see that you mentioned being overcharged for Internet Essentials, and we&r
Overcharging
I have been overcharged for more than one year . I am on essentials basic program . This program is 9.95 cents a month . I have been charged 49,88,64,and many more overcharges . I want my money refunded immediately not by a credit . I want a check for all of these overcharges more than a year . I go
Question
@XfinityCarolyn Thank you for the quick response. Just sent a direct message as requested.
Can't access ESPN Unlimited despite Xfinity Subscription page showing that it's Active
Hello, I recently activated ESPN Unlimited via the Xfinity Subscriptions page, but whenever I log onto ESPN to watch any On Demand program, it takes me to a page to browse payment plans. I've tried logging directly into the ESPN app and website using my MyDisney credentials and then connecting to Xf
Question
@KM1062 We can help further on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "direct me
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Overcharging
I have been overcharged for more than one year . I am on essentials basic program . This program is 9.95 cents a month . I have been charged 49,88,64,and many more overcharges . I want my money refunded immediately not by a credit . I want a check for all of these overcharges more than a year . I go
Question
•
Billing
Peacock Streaming Activation Issues
Hello, I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that: "Your Xfinity account is already linked to another Peacock account" I can't find a way to unlink that other account to allow me to l
Question
•
Customer Service
Hello, user_4r2gng. Hello, and thank you for joining us here on the Xfinity Forums. I understand how important it is to stay connected, and I’m happy to help you get access to your email on your iPhone. We can certainly assist you with signing
imap error message keeps popping up for Comcast email on iPhone 15 pro
I use email through my iPhone 15 pro, suddenly I keep getting an imap error message popping up & outbound email is not sending. I have reset my passwords, deleted the account on my iPhone & added it back again, followed instructions found in the forum and nothing is working. Help me resolve the imap
Question
Thanks for meeting us here for assistance with your installment plan, @user_dwh8ti. I can see how this would be a very frustrating experience for you. We can look into this for you. Please send us a Direct Message with your full name and complete ser
12 month installment plan
On 4/10/2026 I signed up for a 12 month installment plan. They told me to pay $50 and they reinstated my service but now every day I wake up my service has been disconnected and I have to redo my installment plan. Please help my service is back off!
Question
Good evening @ajgilliam,and thank you for reaching out to us on our Community Forums regarding your Peacock activation concerns—we appreciate you contacting us. I see that you’re receiving an error indicating that your Xfinity account is
XfinityAlyssaA
commented
42 minutes ago
to the conversation:
0
2
Peacock Streaming Activation Issues
Hello, I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that: "Your Xfinity account is already linked to another Peacock account" I can't find a way to unlink that other account to allow me to l
Question