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jl747 - Thank you for your feedback and for sharing the steps you've taken so far. We appreciate you keeping the community updated, as your experience may help other readers experiencing a similar issue. I'd also like to suggest another troubleshooti
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
When a credit for your downtime in service is applied, it covers a full day of service, @user_e87800. If the interruptions were all on the same day, the credit was already applied for that day, so no further credit would be needed.
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
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Of course! Happy to provide those steps again, user_b2206f. How to Send Us a Direct Message: Click “Sign In” if necessary. Click the “Direct Messaging” icon. Click the “Start new conversation” (pencil and
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
Question
@rickhalv Sorry. Let me try that again: I've just checked my speed: down 573.71 Mbps, up 41.54 Mbps.Regarding recent Priority-3 time-outs:Fri Aug 14, 3 times between7-9AM:No Ranging Response received - T3 time-out;CM-MAC=d4:..:11;CMTS-MAC=00:..:00;
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
Question
Same issue as original comment. I have a promo code for two free tickets to universal from your email I received but cannot access the correct site to redeem.
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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Thank you for your reply. I don’t find the rewards program rewarding for me at all. Most of the rewards there are useless to me. I just want the services I have currently without the increases and without my loyalty discount being taken away.
I didn’t think customer service could get worse…
I called Xfinity customer service today because my bill went up again by more than $25 per month. I was connected to a rep , I asked for retention department as I’ve had enough with prices going up, Crystaline assured me she was with retention and she could solve my problems, in fact she kept saying
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That makes sense. If the gift card promotion moved that quickly, it's likely the site was giving those errors while it was updating in near-real time. We do drop new offers every Thursday, so we would encourage you to keep a hawks eye on these as so
Cannot redeem gamestop gift card
Hi everyone, I don't know if I'm doing this wrong as this is my first time redeeming the Gamestop Gift Card. I have tried: - Redeeming it on browser - Redeeming it on browser after clearing cache and cookies - Redeeming it on browser in incognito mode - Redeeming it through a different browser - Red
Question
Yes. I don't know how to direct message you. Please provide details on how to do it. Thank you
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
Question
Thank you for verifying that. Now, I will need to get some info best kept private. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top
Unable to change account for automatic payments
A month ago I updated my email and phone number on the account. A verification email was sent to my email and I entered the code. Since that time I've been trying to change the checking account for my automatic payment and I get an error message that says my account needs to be verified. I have call
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well honestly as much as the executives make off the customers Xfinity/Comcast certainly could pay more BUT why not pay for THREE outages ... and you never answered my original question ... why was the credit escalation closed without notifying me an
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
Question
user_u848h7 Thank you so much for reaching out for help with your email notices. Missing an important email can be frustrating and we are happy to help. Are you still using your Xfinity.net email through our email portal or have your transitioned to
Help in receiving group emails from highlands country club.com
Have stopped receiving group emails and notices from Highlands Country Club 28741
Question
Thanks for reaching back out user_b2206f! We would be happy to help you with these ongoing issues. Are you able to reach out through direct message so we can look further into this for you?
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
Question
Yes the proper email and phone number are showing on my account.
Unable to change account for automatic payments
A month ago I updated my email and phone number on the account. A verification email was sent to my email and I entered the code. Since that time I've been trying to change the checking account for my automatic payment and I get an error message that says my account needs to be verified. I have call
Question
Hello user_xk4y2c, thank you for taking the time to post here in our Xfinity Community forum. We appreciate you, and I will be happy to help. I understand this is frustrating for you. The need to verify likely is linked to your account info change, a
Unable to change account for automatic payments
A month ago I updated my email and phone number on the account. A verification email was sent to my email and I entered the code. Since that time I've been trying to change the checking account for my automatic payment and I get an error message that says my account needs to be verified. I have call
Question
Gift card never received
I changed to Xfinity mobile on 4/17/26. I was promised a $400 visa gift card for adding mobile service to my already existing account. I was sent an email on 6/17/26 that my gift card incentive was processing and when I checked the incentive tracking site, it states that it was delivered on 7/27/26
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Customer Service
user_l5ahoa - Thank you for your feedback and for joining us here on the Xfinity Forums. We truly appreciate your loyalty and the trust you've placed in us over the years. The Xfinity Rewards program is our way of saying thank you for choosing Xfinit
I didn’t think customer service could get worse…
I called Xfinity customer service today because my bill went up again by more than $25 per month. I was connected to a rep , I asked for retention department as I’ve had enough with prices going up, Crystaline assured me she was with retention and she could solve my problems, in fact she kept saying
Question
Hi @user_e87800, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your concerns regarding the services and interruptions that have taken place. We do not credit for loss of time, work, or inconvenie
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
Question
user_pmspxa Thank you for posting on our community forum so we can help with your Xfinity network. Are you a new internet customer? Are you using your own modem or one of our Xfinity Gateways? What activation steps were you able to complete? &n
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Network doesn’t come up so can’t use service need refund
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