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Thank you for your reply, MartyR. CATV signal was restored a couple of hours after my post above (no notice of either outage or restore); and I still haven't seen a plausible explanation of why Customer Support, in all its forms, was totally unavail
Are both cable TV and all forms of Customer Support hard down? Cannot get in touch with Customer Support by ANY means. (Houston area)
My cable TV signal went down about an hour ago (3 PM, CST), but I still have internet (thank goodness)... Have unplugged cable box, let it rest, plugged it back in, no joy. Cannot reach ANY form of customer service - all phone numbers don't pick up, app on my phone refuses to connect (says I don't h
Question
That is excellent news. Can we help you with any other questions or concerns?
You can't make this change right now. We need to verify your contact information.....
When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e
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Can’t get my cablecard paired with TiVo
My Tivo Edge broke, and I need to pair the cablecard that I have (that worked in the Edge) with my Roamio. I tried pairing with the online site, and it was unable to complete the pairing. I am certain that I entered the right info. I tried calling the support number and have talked to 3 people who d
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Channels and Programming
Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping
I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H
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Getting Started
I was able to get on the phone with someone and they helped reset everything on my account. Thank you so much for your help!
You can't make this change right now. We need to verify your contact information.....
When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e
Question
Thanks for taking the time to reach out @user_tcc3sb! When you sign up, you approve a final order summary that breaks down your package details and estimated monthly costs. Once completed, a matching order confirmation email is sent directly to you.
Home internet
Back in April, I had people coming walking around and show me a flyer for internet for as low as $39 a month for paperless, billing and autopay. I signed up for it paid the $25 so I didn't have to get my credit checked the next month. I had to pay $50.99. And this month, I have to pay $60.99. But ac
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user_g07rcx Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Sprinkler damage due to Xfinity fiber optic work on my property
Hello. I had Xfinity crew go onto my property multiple times this week. They explained that they were upgrading the fiber optics, so I can see they dug up and changed the utility box in my background. They completed this on Wed. It's now Friday and I noticed my front yard's sprinkler was leaking. I
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The XiOne model box is only used for our Xumo service. It comes with a XR100 which is different from the X1 TV Box remotes the XR15 model. It is missing buttons for changing channels, recording and others. For X1 TV service only the boxes shared prev
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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Awesome, I'm happy to hear the email came through, Caliburnis! I hope you enjoy the screening! Was there anything else we might be able to assist with, or any leftover questions we can answer?
Minions & Monsters VIP Complimentary Tickets - Date Not Listed
Hello, I am a Diamond member with Xfinity and, within the Xfinity App, redeemed complimentary tickets to see Minions & Monsters; I believe this was a benefit of winning a sweepstakes. Details about the location of the event are listed for Philadelphia, including theater and time, but a date is not l
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False technician charge for $100
I just recently got xfinity WiFi and had a problem that was not my fault xfinity technician came by and fixed the issue stating it was a flip of a switch to turn on the WiFi why would I have to pay for your guys technician flipping a switch to turn my Internet on when I already paid to have the serv
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Billing
@user_3xzc5o We will reply to you over in DM moving forward.
Trying to cancel service
Hi, I'm trying to cancel my Xfinity home internet service. I've called in, but it seems my account is still active. What's the best way to reach out to Xfinity to ensure the account is cancelled and that the remainder of the month is refunded?
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Abysmal Service
I don’t want a call back, I want to cancel this terrible service now.
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Customer Service
cancelled all xfinity services, yet I'm still being billed for mobile service which I never used
I cancelled all xfinity services for my mother in 4/2026. Have been receiving monthly bills with escalating costs for mobile services that i have never used (the sim card that i was supposedly issued for the phone that I supposedly have, were never in my possession. I have made 4 calls, clocking in
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Customer Service
Ok thanks Amanda. There's some information on the internet that says the XiOne can access the same channels as the Xi6. Just curious, is the XiOne not an option as a replacement for the cloud recording/streaming capabilities and level of service of t
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
Question
Hi, I've responded to your message.
Trying to cancel service
Hi, I'm trying to cancel my Xfinity home internet service. I've called in, but it seems my account is still active. What's the best way to reach out to Xfinity to ensure the account is cancelled and that the remainder of the month is refunded?
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Hi there! Are you still having trouble logging into your email at this time? If so, can you share more about how you are attempting to log in and what happens?
Help logging into email [Edited]
Trying to login to email [Title Edited: "Personal Information"]
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I am incredibly sorry that you are dealing with this nightmare @user_fl98v6! I want to assure you that I am here to help you get this resolved, so you don't have to keep repeating your story to different reps. To get started, send our team a direct m
XfinityQuemekia
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cancelled all xfinity services, yet I'm still being billed for mobile service which I never used
I cancelled all xfinity services for my mother in 4/2026. Have been receiving monthly bills with escalating costs for mobile services that i have never used (the sim card that i was supposedly issued for the phone that I supposedly have, were never in my possession. I have made 4 calls, clocking in
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