Xfinity Community Forum

Hello @user_032119, thank you for taking the time to leave a post. Sorry you’ve been experiencing these issues with both the Channel Guide and your recorded programs. I can understand how frustrating it must be to have the guide unexpectedly ju

XfinityMarshante

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51 minutes ago

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Channel Guide: When I'm surfing channels using the Channel Guide - it will jump 20 - 50 channels, frequently

1. Channel Guide: When I'm surfing channels using the Channel Guide, it will jump 20 - 50 channels - frequently. 2. When watching a recorded program, (like the news) the picture stops or flutters or distorts, etc. The sound does about the same. Not reliable!

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Recently upgraded Xfinity Stream App on TV lost functionality

I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and vie

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Xfinity Stream App

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Hello, @user_bj4eb0 thank you for reaching out over Xfinity Forums. That is a great questions regarding if TV service can be supported through a coaxial connection, and you've contacted the right place for support. This would depend on how the TV sig

XfinityJustinC

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52 minutes ago

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Can I have TV service from both coaxial cable and 1GB WiFi?

I am subscribing to Xfinity 1GB WiFi and TV Core services. I recently found that my home's coaxial network in good shape. At present, a coaxial cable is connected to the gateway router. My Samsung TV receives wireless signals from an Xi6-T box (Model TX061AEI) which also serves as DVR. Because the T

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support

Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 100 Mbps upload, but I am consistently capped at 30-35 Mbps. I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increase

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Your Home Network

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No I don’t remember it. I have Roku. The use of that device wouldn’t be necessary.

user_4456j7

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56 minutes ago

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Xfinity Support

I received a call regarding some equipment that was not returned. I do not have this device. This must be a ghost equipment on my account. I’ve never utilized anything else other than the Xfinity internet box.

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return shipping label

We closed account and need to return a modem. I need a return shipping label.

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Devices

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Unlock a Phone

My Iphone 17 pro max purchased November 2025 at Valley River Xfinity store was locked up due to a faulty update in August 2026 * The store was unable to help ! I paid off the phone and purchased a new phone ... (I use my phone for work) ... I sent the phone back to Apple. It was fixed. I sold the or

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Customer Service

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user_jctnvm Thank you for creating a post. I'm sorry to hear about your experience and we like to gather your feedback and provide it to our leadership for further investigation. Please send our team a direct message with your full name and address.

XfinityThomasD

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59 minutes ago

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HORRIFIC CUSTOMER SERVICE BY THE CORP ESCALATION TEAM Gildardo G

This person is terrible! He called when I specifically told him I was not available until 2pm. CST. He did not conduct any prior research before speaking with me. Xfinity service has declined!

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Hi, @user_4456j7. Thank you for reaching out over the Xfinity Community Forums to address equipment that you were called about. Surprise phone calls are not part of the experience that we want for you. A lot of Xfinity plans offer a free Xumo bo

XfinityNasser

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59 minutes ago

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Xfinity Support

I received a call regarding some equipment that was not returned. I do not have this device. This must be a ghost equipment on my account. I’ve never utilized anything else other than the Xfinity internet box.

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Issues with two X1 boxes

On 11/2/26, I had Voice activated. I'm not having any issues with Voice. On 11/3/26, two of my three X1 boxes were not working at all. I spoke with a level 2 agent who helped get them working again. On 11/4/26, and every day since then, when I first turn on the TVs with those same boxes, there's no

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X1

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@user_u089v2 To confirm, did you have Xfinity Mobile service prior to setting up your Xfinity Internet account? One of the main qualifiers to start Xfinity Mobile is to have an active or pending installing for Xfinity Internet. If that service was ne

XfinityBradM

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1 hour ago

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My account is not showing up

It’s been over 3 months now that i’ve cancelled my WIFI subscription with you because no one showed up to install it. Event since i cancelled it, my xfinity mobile services are not showing at all in the system, i have called you several times and haven’t get it solved, i went to a local store and th

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Xfinity Support

I received a call regarding some equipment that was not returned. I do not have this device. This must be a ghost equipment on my account. I’ve never utilized anything else other than the Xfinity internet box.

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Billing

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user_7l07ud Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your q

XfinityPeterH

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1 hour ago

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help with changes

I am looking for assistance with downgrading from tv and internet to an internet only service. I would like to chat with an agent via DM.

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I apologize, user_24u30b, our intention is never to make a customer feel as though they're being scolded, we simply want to make sure you're aware of the Forum Guidelines moving forward. I'm sorry to hear the experience led to you wanting to cancel y

XfinitySean

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1 hour ago

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My phone order not delivered but returned to Xfinity while marked as completed by FedEx on Xfinity website

I am writing to request an urgent executive escalation regarding my Xfinity Mobile order.FedEx has incorrectly closed out or marked this order as completed with Xfinity, but I never received the device. FedEx attempted a delivery on Wednesday, 10/21/2026, at 6:28 PM in Upper Marlboro, MD, and left a

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@XfinityJulie I cancelled my plan over the phone on November 7th hoping to avoid auto-paying on November 8th. I have an older confirmation via email for when I originally asked for services to end of Nov 13th, but soon decided against it to

user_2k9xyp

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1 hour ago

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I cancelled my plan and still was charged for November

I called Xfinity hoping to cancel my plan and was hoping to avoid auto-paying for this month (November.) I received an email this morning stating my auto-payment went through successfully. How do I apply for a refund? This is quite frustrating.... Also, I still have internet despite cancelling my pl

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Hi there, @user_jyl8s8. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with the Stream App. If this is still happening, could you share the TV type you're using the app on?

XfinityFrank

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1 hour ago

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Update Stream App on TV is missing filters!

Super frustrating that in the new UX on Stream App all filters have been lost, in addition to that Favorites have also been lost. Overall the updated UX that was pushed out last few days is overwhelming negative. We need filters and favorites back on the App.

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My account is not showing up

It’s been over 3 months now that i’ve cancelled my WIFI subscription with you because no one showed up to install it. Event since i cancelled it, my xfinity mobile services are not showing at all in the system, i have called you several times and haven’t get it solved, i went to a local store and th

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Customer Service

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HORRIFIC CUSTOMER SERVICE BY THE CORP ESCALATION TEAM Gildardo G

This person is terrible! He called when I specifically told him I was not available until 2pm. CST. He did not conduct any prior research before speaking with me. Xfinity service has declined!

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Customer Service

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Hello @user_2k9xyp, thanks for reaching out to us on the Xfinity Forum. I am here to help and answer any questions you have regarding your billing and autopay. We are sorry to see you go! Just a couple of questions to get started: -What was t

XfinityJulie

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1 hour ago

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I cancelled my plan and still was charged for November

I called Xfinity hoping to cancel my plan and was hoping to avoid auto-paying for this month (November.) I received an email this morning stating my auto-payment went through successfully. How do I apply for a refund? This is quite frustrating.... Also, I still have internet despite cancelling my pl

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Thanks, @EG!Hi, @user_qeuh72. Our awesome community member is correct, Xfinity equipment should be returned to your nearest Xfinity retail location to avoid being billed for it. Feel free to follow this link to locate the nearest store to you: https:

XfinityNasser

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1 hour ago

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Old box

Moving to new location that required a spectrum box can I throw out and stop service of WiFi box or do I need to return the old box?

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