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My internet keeps dropping and the status map turns blank when I login

I'm trying to report an outage in my area. We had a service upgrade done in our neighborhood on July 1st, 2nd ... and ever since our internet is dropping regularly. When I go to the outage map anonymously it works, but when i login to my account, the outage map turns blank and I can't report

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Your Home Network

@user_pkbbb9 Thank you for reaching out. It does sound like this increase was due to a promo expiring. I certainly understand it is frustrating when the chat teams told you it would not change, but the deal will follow whatever was agreed to in the a

XfinityMatthew

commented

1 hour ago

to the conversation:

Cancel probably

Yes Id like to dispute a change. Or just cancel services if you guys wont do the right thing. A promotion ended and bill literally doubled to like 85 dollars. And i was told last year when this happened that its stay where it was at and wouldn't have to contact or call. IDC what 'i signed' i know i

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Good morning @user_1jzko9, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. The number for customer service number is 1-800-266-2278.

XfinityJeff

commented

1 hour ago

to the conversation:

Customer service number

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user_af14qz Thanks for reaching out to us about your recent statement concern. Is the concern about the amount, or when it's due as you got it late?

XfinityEricB

commented

2 hours ago

to the conversation:

I need My account payment status please.

I received a late bill for $65.00 and need to verify this information.

Question

@user_8e0y90 Thank you for reaching out. We apologize for any inconvenience. Could you please provide a few more details about how you are streaming your services, such as whether you are using an Xfinity X1 cable box or the Xfinity Stream app? Als

XfinityOrlandoM

commented

2 hours ago

to the conversation:

Terrible cable service

We have experienced almost daily sudden program and streamining interruptions. Error message apologize for the show suddenly not being available. We're charged a fortune every month, been customers since 2001 and service in general has always been unreliable. No acknowledgement of customer loyalty.

Question

I posted a request on June 30. I never received a response. This is what I've come to expect. Note: This comment was created from a merged conversation originally titled No response to previous post

user_8e0y90

commented

2 hours ago

to the conversation:

Terrible cable service

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user_qixr0q That's great to hear. If you do need us, we are always happy to help any day of the week!😀

XfinityEricB

replied

2 hours ago

to the conversation:

XB8 MocA interface flapping

Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties

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user_3dlp73 Happy to hear the problem got fixed. If you need any further help don't hesitate to reach out. We are here for you 7 days a week!

XfinityEricB

replied

2 hours ago

to the conversation:

Can't watched saved programs on my xfinity stream app. They won't open up

I have the Xfinity stream app and have watched dvr programs on the past ON MY CELL PHONE when I was not at home. I now cannot watch them on my cell phone even if I am at home. The programs show up on my phone but when I access the watch feature, they just keep loading with the dots going back and fo

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I already have active 1 Gig internet. I was trying to upgrade to 2 Gig on my existing account, but a new account was created by mistake. I need the new account canceled and I don't want to be billed for duplicate service.

K.Calugcugan

commented

3 hours ago

to the conversation:

New account created when upgrading to new internet plan

Hi, I was trying to upgrade my internet from my old 200mbps plan to a 1 gig plan and during the upgrade somehow another account was created. Is there anyway to merge the accounts so I just have one with the 1 gig plan. Thank you.

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Port out pin

Im trying to transfer my number but need my port out pin.

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Devices

Unpause it please please

user_fiw04f

commented

5 hours ago

to the conversation:

Hisense Google Tv

How do I get the Xfinity stream app on my Hisense Google Tv? I am using a fire stick but would prefer to use the app directly through the TV. Thank you.

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Cancel probably

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Customer Service

I have a defective XG1v4-A (Arris AX014ANM) wired 4K DVR and EVEN THOUGH THE EXACT MODEL WAS REQUESTED, THE WRONG BOX IS SHIPPED.

I have a defective XG1v4-A (Arris AX014ANM) wired 4K DVR and EVEN THOUGH THE EXACT MODEL WAS REQUESTED, THE WRONG BOX IS SHIPPED. How do I get the right box? Stores tell me they can’t get the XG1v4. Calling comcast tech support and they ship the wrong box. Each time one is shipped there are charges

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Non-X1 Service

How do I run a channel auto scan

My screen shows the message Please run channel auto scan. I've checked all of the cable connections, followed the instructions for running an auto scan, but when I press the home/menu button on the remote it does nothing; still the same screen with the same message. I tried to reset the modem and sa

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Devices and Equipment

Unable to add a new line, even though Xfinity Mobile says they have increased my limit to 8 lines

I have been trying to add a new line for a week now. I have been to the Xfinity store twice and they have submitted a ticket to get my max number of lines increased. They said that the number of lines were approved and increased from 5 to 8. I am still unable to add a new line, and the person in the

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Plan

I have fire os 7.7.1.4 this is getting annoying Xfinity version 8.15.0.3646 Uninstall/reinstall did not fix or update 🤣.

user_igevim

commented

6 hours ago

to the conversation:

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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I need My account payment status please.

I received a late bill for $65.00 and need to verify this information.

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Sign-In and Account Management

Annoyed!

We moved into a brand new build apartment where Xfinity was already installed in the apartment for free. We had the option to bump up the speed and pay more, which we did. We did everything we could to get it to work, but nothing worked. We talked on the phone. We chatted through live chat. Nothing

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Getting Started

Streaming subscriptions

Hello, I recently subscribed for Disney+/Hulu bundle, HBO max, & Netflix bundle through the Xfinity Streamstore. I got the Netflix signed up without any issues, but for some reason I never got the link to signup for the Disney/Hulu and HBO max. When I click on the manage subscriptions tab, it doesn'

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Xfinity Stream Website

Customer service number

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Customer Service