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Xfinity technician did not show up two days in a row
My customer service with xfinity has been nothing but frustration. My internet and cable have been going in and out since Saturday, May 23. A tech came out on Monday, May 25 and did get the internet and cable back up and running temporarily. But, both internet and cable would then go out sporadicall
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Apartment address is marked as Business Address
I'm trying to set up residential Xfinity service at my new apartment but the system is flagging my address as commercial and won't let me complete the order. How can I get this address reclassified so I can order service?
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Customer Service
I have had 2 appointments the last week just to get the service set up. And no one has showed up. Wonder if this happened to us. The customer service was terrible. I felt bad for one guy because he really was trying to help but their system is just t
Xfinity technician did not show up two days in a row
My customer service with xfinity has been nothing but frustration. My internet and cable have been going in and out since Saturday, May 23. A tech came out on Monday, May 25 and did get the internet and cable back up and running temporarily. But, both internet and cable would then go out sporadicall
Question
Cancel Service
Hi, I would like to cancel my service. Can anyone here please assist me? I'd like to cancel today, but I can't seem to get ahold of anyone...
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Customer Service
Hello, Lee2096! I completely understand wanting a simple and straightforward way to manage your services, and I’m happy to walk you through this. You can cancel your NOW TV or NOW TV Latino service directly from your Xumo Stream Box in just a f
NOW TV added without consent
I have been using Xfinity internet plan, and I have suddenly been charged $20 more which states "NOW TV" service, which I have never heard of. Please remove this from my plan immediately.
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Hoping to try a fix again... local field team responded with the following regarding the node update: "After reviewing your node, it appears that the recent upgrade has been completed and utilization levels have normalized compared to w
CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan
CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio
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No TV or internet - burnt cable in cable box
I have been having issues since Monday, internet dropping every few hours, yesterday did it 4 to 5 times and today all day long until about 5pm when it just went down completely. i have been here before in the past few years and it resulted in the burnt cable inside the cable box coming to the home.
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Your Home Network
Hey there, @user_v1kypk, thanks for reaching out through Xfinity Forums regarding your account. We definitely want to ensure you are getting the best value for your services, and we do not want to lose you as a customer. Can you please send us a Dire
1-Year Plan
Hi! I have a 1 year subscription for 1000mbps for $76/month. I was wondering what this coming year would be price wise and if there are any deals for changing plans/switching to another 1 year only plan. Thank you, Ana
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@gowest76 Does this happen on multiple devices?
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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@Annabelle2 We recommend doing that first. Thank you.
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
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1-Year Plan
Hi! I have a 1 year subscription for 1000mbps for $76/month. I was wondering what this coming year would be price wise and if there are any deals for changing plans/switching to another 1 year only plan. Thank you, Ana
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Customer Service
Thank you for attempting that for us. I will be happy to check on that issue further from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if necessary &
You'll need to make a payment in person?
I have never had this issue before. I have called and used live chat and no one seems to know what's wrong. They directed me to go to a store in person and the people in the store didn't know what was wrong and couldn't help me. I cannot pay my bill, can you please fix this issue?? Thank you.
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Thank you for that clarification. I will be happy to take a look at that issue from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if necessar
Listed as Secondary User When I Am Main User
I am not able to pay my bills. This happened when I changed the main phone number in March. I noticed yesterday the home internet service was disconnected and found out today my autopayment stopped two months ago. It tells me change add/change user but it loops me back out and tells me to contact su
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@user_9t9izn Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it's no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.Please know Comcast p
NFL network
DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo
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No I am logged into the primary account. I keep trying to pay my bill just for it to tell me “Restricted Area, As a secondary user you cannot access My Account” @XfinityJohnG
Listed as Secondary User When I Am Main User
I am not able to pay my bills. This happened when I changed the main phone number in March. I noticed yesterday the home internet service was disconnected and found out today my autopayment stopped two months ago. It tells me change add/change user but it loops me back out and tells me to contact su
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Thank you for reaching out to our team. Is your issue that your user profile is incorrect?
Listed as Secondary User When I Am Main User
I am not able to pay my bills. This happened when I changed the main phone number in March. I noticed yesterday the home internet service was disconnected and found out today my autopayment stopped two months ago. It tells me change add/change user but it loops me back out and tells me to contact su
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Hello user_x1k4di thank you so much for taking the time out of your day and sharing your experience here on our Xfinity Forums. Since you've talked with our Executive Customer Relations team prior to this, we'd like to fully review the account to see
Outstanding balance
I had service with all the iterations of the cable company as it changed names. When I disconnected service I wasn't informed of a charge of $126. I believe it had to do with the Storm service internet. If I have to pay this money, I want the equipment even if I am unable to use it. I have called mu
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@XfinityEva I am having the same issue but Xfinity is recognizing my Primary account as a secondary account and Ive had 3 live agents send me payment links to update my payment method and it keeps saying “Restriced Area” & “As a secondary user,
Listed as Secondary User When I Am Main User
I am not able to pay my bills. This happened when I changed the main phone number in March. I noticed yesterday the home internet service was disconnected and found out today my autopayment stopped two months ago. It tells me change add/change user but it loops me back out and tells me to contact su
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Hello @racorman Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with
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Cancel Service
Hi, I would like to cancel my service. Can anyone here please assist me? I'd like to cancel today, but I can't seem to get ahold of anyone...
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