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Hello @user_alv94k thank you for allowing us to assist you with getting your plan updated. If you do need any additional assistance in the future please feel free to create a new post!
Not getting upgraded upload speeds
There was recently work done in my area to upgrade Xfinity internet, with the internet down all day earlier this week, and now the broadband label on the xfinity site shows faster upload speeds being available. Unfortunately I am still getting the slower speeds despite restarting my router. Can you
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I found reports of this same issue being resolved by using the local Admin Tool's Connected Devices → Add Device with Reserved IP function, while leaving the server configured for DHCP. I would like to try this workaround, but I currently cannot acce
XB6 wired device incorrectly shown offline, preventing port forwarding
I have an Xfinity CGM4140COM/XB6 gateway with what appears to be a device-inventory/xFi synchronization problem. The affected device is a wired Ethernet Debian server configured for DHCP. The XB6 at 10.0.0.1 successfully assigns the server an IPv4 address via DHCP and is its default gateway. The ser
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Bethw223 That feature is available on most of our TV boxes, but availability can vary depending on the channel or content you're watching. For example, some Xfinity free live streaming channels may have limited rewind functionality or may not support
rewinding
We can’t rewind more than 30 minutes. Why? We need to rewind at least an hour. How to fix this?? Thank you!
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XB6 wired device incorrectly shown offline, preventing port forwarding
I have an Xfinity CGM4140COM/XB6 gateway with what appears to be a device-inventory/xFi synchronization problem. The affected device is a wired Ethernet Debian server configured for DHCP. The XB6 at 10.0.0.1 successfully assigns the server an IPv4 address via DHCP and is its default gateway. The ser
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Your Home Network
How do i make it public? this is my first post
Urgent Escalation: 30+ Year Comcast Email Account Deleted / Unrecoverable
I have been a Comcast/Xfinity customer since 1995 — more than 30 years. During that time, we have had three active Comcast email addresses associated with our account: [Edited: "Personal Information”] [Edited: "Personal Information”] [Edited: "Personal Information”] We have also had Comcast service
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I have - we’ve talked about 3 times. I don’t know where else to escalate.
Urgent Escalation: 30+ Year Comcast Email Account Deleted / Unrecoverable
I have been a Comcast/Xfinity customer since 1995 — more than 30 years. During that time, we have had three active Comcast email addresses associated with our account: [Edited: "Personal Information”] [Edited: "Personal Information”] [Edited: "Personal Information”] We have also had Comcast service
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Hello @user_2nouv2 I can imagine this has been frustrating. i would love to take a look at what is going on. I know how important it is to have your services working. Please send us a direct message with your full name and service address so that we
No tech no help
No internet since 8/4. A tech came to my house on 8/10 and confirmed it wasn’t house wiring but Xfinity line, said he’d call for a “bucket truck” and I’d receive a text confirming. Nothing came so I called customer service, was promised another tech on 8/13. Then told I was wait listed, got a tech a
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Xfinity has been the same for me, except longer and no tech has returned since first visit when he diagnosed the issue as being on Xfinity side. He actually suggested I go to AT&T which surprised me, but I’m so frustrated maybe that’s my only opt
Service outage since 8/11
I’m in Lisle and the service has been down since 8/11. Anyone else having the same issue or know a way to escalate? My whole neighborhood is down and the ETR has been the same since 8/11.
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No internet for 14 days!
I’ve had no internet for 14 days - problem confirmed to be on xfinity wiring. Cannot get any response from service technician team - no one has come back since first visit 8/10. Customer service keeps placing “new service ticket”, promises they are routing to technicians. Why are the technicians can
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Customer Service
Hello @Almighty188, and thanks for posting such a great question on our Xfinity Community forums! I can certainly understand why that would raise questions, especially when your previous promotion included the gateway at no additional cost, and you d
Taxes on Xfinity Internet in California?
From what I know, California does not have taxes for Internet while other states like Texas does. In any case, I noticed something interesting. From December 2023-December 2025, I had a $80.00 month XFinity Internet 1.2Gbps plan which was price locked for 2 years with a 1 year contract. This also in
Question
No tech no help
No internet since 8/4. A tech came to my house on 8/10 and confirmed it wasn’t house wiring but Xfinity line, said he’d call for a “bucket truck” and I’d receive a text confirming. Nothing came so I called customer service, was promised another tech on 8/13. Then told I was wait listed, got a tech a
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Customer Service
Internet
I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs
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Customer Service
@lorierickson They sent the work crew out to repair the damaged line. They were quick about it and took care not to further damage my lawn.
inground sprinkler damage from xfinity contractor
Hello, last December xfinity had a contractor dig a pit in my yard to gain access to the utility box in my property. They had a guy waist deep in this thing and I advised the foreman that I have inground sprinklers. He said they would re-lay the grass they peeled back and that they have sprinkler pa
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My Demarc box is breaking
My Demarc box is deteriorating and I need someone to come out and replace it. PS you AI needs to be able to recognize what Demarc box is.
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Customer Service
Problems with billing since I signed up 6 months ago with mobile
Can someone please help me to get an issue addressed with Xfinity mobile service? My bill every month has been incorrect and I call in monthly to get it fixed , but it is the same problem on the next billing cycle. I can’t get anyone to help correct this once and for all. Can someone please help me!
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Devices
Taxes on Xfinity Internet in California?
From what I know, California does not have taxes for Internet while other states like Texas does. In any case, I noticed something interesting. From December 2023-December 2025, I had a $80.00 month XFinity Internet 1.2Gbps plan which was price locked for 2 years with a 1 year contract. This also in
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Billing
user_g7bx25 That is understandable. We'll be waiting for your DM to assist further.
Chats with provider are without end
After exhausting over an hour with bots and “live” chats, I am no closer to resolving my internet speed issue than at the beginning. Allegedly, there was to be new equipment sent, but the sms link sent by “an agent” only connected to the Xfinity app and subsequently to another chat where it was imme
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August 20th 2026
Is there going to be scheduled service disruption for upgrading fiber optics on this date August 20th 2026
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@XfinityMarshante ever imagine that a public post may not have been an obvious option? I got here as an act of desperation not choice.
Chats with provider are without end
After exhausting over an hour with bots and “live” chats, I am no closer to resolving my internet speed issue than at the beginning. Allegedly, there was to be new equipment sent, but the sms link sent by “an agent” only connected to the Xfinity app and subsequently to another chat where it was imme
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@user_riukf5 Hi, thank you for bringing this to our attention. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To help further, I need to access and verify your account. P
XfinityCarolyn
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My Demarc box is breaking
My Demarc box is deteriorating and I need someone to come out and replace it. PS you AI needs to be able to recognize what Demarc box is.
Question