Xfinity Community Forum

Hello user_lwjhix Congrats on the move! Excited to help clear this up. Our prepaid NOW service is a bit unique in that it does not support a transfer to a new location. I understand that would be a bit more convenient, but the process for NOW would

XfinityTommy

commented

51 minutes ago

to the conversation:

0

5

U

NOW Internet

I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n

Question

U

@XfinityBenjaminM Let me get this straight. I’m not a tech-savvy person. What takes your technician 5 minutes to do, I bet will take me a whole hour Now, under the $39.99 Technician-Assisted Installation, is the technician really supposed to wait u

user_srbw3y

replied

51 minutes ago

to the conversation:

0

U

Tech assisted installation $39.99

I have a question about your technician assisted installation for $39.99. I understand that the technician will explain to me what I need to do to activate my services, but he is not supposed to stay there with me, holding my hand while I activate the services. Once he has showed me what I need to d

Question

user_23058d This for sure is something we need to resolve. What steps in troubleshooting have you completed?

XfinityPeterH

commented

56 minutes ago

to the conversation:

0

U

Landline

After changing my modem my landline phone is not working

Question

U

NOW Internet

I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n

Question

•

Customer Service

11

1

0

U

When will Xfinity be providing a refund for services paid for but not provided. It seems as if this is breach of contract on Xfinity’s part. If I stopped paying you would disconnect my service. I feel since. Finite is not providing the necessary cont

user_hviuie

commented

1 hour ago

to the conversation:

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

U

cancel Internet

I need to cancel my Internet service

Question

•

Devices and Equipment

5

0

user_90bl12 I would be reaching out if I were in your shoes too. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you ple

XfinityPeterH

commented

1 hour ago

to the conversation:

0

U

Device never received

I have made an order for mobile device in Jan 2025 and never received until today (Aug 2026); i.e. more than 1.5 years. But you keep billing me. i do not want any device. Pay me back

Question

My Steelers are on NFL Network Thursday, and it looks like I am not going to get to see them, that is not acceptable. Comcast needs to work a little harder to get that contract signed, or I can see Comcast losing many, many customers.

pmell20

commented

1 hour ago

to the conversation:

0

U

Nfl

I'm getting charged for programming I'm not receiving nfl and red zone since I'm not receiving why am I still getting charged?

Question

Hello, @user_tg5auk happy to review your account for any mobile activity. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon C

XfinityThomasC

commented

1 hour ago

to the conversation:

0

U

cell billing

I am an Xfinity Internet customer only. I have never signed up for Xfinity Mobile. Last month, I was charged $124 on my credit card for Xfinity Mobile. I called Xfinity, and the representative told me I did not have a mobile account and suggested I dispute the charge with my credit card company. The

Question

U

I’m paying for services I’m not getting Note: This comment was created from a merged conversation originally titled NFL network

user_zqbz8o

commented

1 hour ago

to the conversation:

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Good morning user_tdfhx2. We are a corporate based team that supports the forums and would love to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this is

XfinityTommy

commented

1 hour ago

to the conversation:

0

U

Service

Can someone from the executive office contact me as soon as possible I had a payment arrangement set up to be taken from my account on the 8/13 and they tried to pull it from my account 24 hours ago and interrupted my service. can I please have someone contact me as soon as possible

Question

So if U don't reach agreement with NFL Network n Redzone do we get a refund since we are already paying for it. I'm paying $344 month for Xfinity n can't get channels wanna watch. Will get another service if this is not resolved by the 1st pre-season

jsm3rd

commented

1 hour ago

to the conversation:

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

U

Service

Can someone from the executive office contact me as soon as possible I had a payment arrangement set up to be taken from my account on the 8/13 and they tried to pull it from my account 24 hours ago and interrupted my service. can I please have someone contact me as soon as possible

Question

•

Customer Service

12

1

0

U

I moved to a new place with Xfinity and it’s been weeks with no Wi-Fi

I took all the appropriate steps before moving to make sure that I would have no issues I called an agent to ask if I could keep my equipment and they said yes. (I have NOW internet.) after I moved, I was notified by a different agent that I would have to get a new modem instead. I received the new

Question

•

Your Home Network

7

0

U

Same issue been months... super annoying. Spend hours on chats for no resolution. Im wasting my time paying for this bundle when the subscriptions wont work. And xfinity wont help. Apple wont help. Its robbery.

user_i2k4ag

commented

1 hour ago

to the conversation:

0

E

Apple TV StreamSaver subscription activation problem.

I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting

Question

U

Lost local channels

[Edited: "Inappropriate Language"] streaming tv service lost local tv

Question

•

Xfinity Stream Website

5

0

U

You guys are out of your mind completely. I already pay $300 a month and you keep dropping premium channels, which would be the only reason to keep paying such ridiculous prices. If you don't get this back we will be canceling our servic

user_0s7rru

commented

1 hour ago

to the conversation:

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

U

I pay a lot of money every month for tv and I am EXTREMELY DISAPPOINTED that the NFL Network channel is no longer available. I have been a customer for 10 years, and if you do not bring the NFL Network back, you will lose me as a customer! Note: This

user_tfh4wx

commented

1 hour ago

to the conversation:

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

U

I am EXTREMELY DISAPPOINTED regarding the loss of the “NFL Network” from my channel line up. And this happens right when the NFL season starts!! I am extremely disappointed and if the channel is not returned to your channel lineup, you will lose my b

user_tfh4wx

commented

1 hour ago

to the conversation:

1

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

A

Shipment

My equipment hasn’t arrived and he’s been weeks

Question

•

Email

6

0