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Failed Customer Service
I called yesterday morning regarding a 250%+ increase in my bill. The representative tried to sell me a new package at the same price. I asked to speak to a manager, to which the representative replied "Why would you want to speak to a supervisor? They can't do anything I can't do." After arguing wi
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Plan
I have also had my xfinity email filter rules mysteriously disappear this week. I need to have them restored! I had three files with hundreds of conditions that somehow got deleted with no indication of how it happened. My rules that vanished
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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Xfinity Stream Website
Upload speed still capped at 40mbps after "Enhanced" Network service
Hello, I see that my area has just completed the enhanced network service but I am still only seeing an upload speed capped at 40mbps. How do I get the upgraded speeds. I have replaced my older modem with the newest, lastet unit. Thank you
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Customer Service
Xfinity Support
Please cancel my service appointment. It is no longer needed.
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Customer Service
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moved service to a new location and I lost access to Peacock Premium.
Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.
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Obsanity Hi there! We’d be happy to help get a Gigabit X10 serviceability request started. Availability is determined individually for each address and requires review by our Gigabit X10 team. Because we’ll need your full
Gigabit X10 serviceability
I'd like to get a ticket going to see if my area is serviceable. Can anyone tell me how I can do that? Thank you
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Hello @user_p0wdqm and thanks for reaching out on our Xfinity Community forums! I can certainly understand how frustrating it can be to be waiting for service installation in a new home, especially when you're eager to get connected. For new construc
New construction
New construction home – drop never run from street An installation technician came out weeks ago, confirmed that no lines were ever run from the street to the house, and said they would submit the construction request. We have received no update since then. Looking for help checking the status of th
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Please click the link below to send a direct message so that I may take a closer look at your account. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. &emsp
Violations and security concerns on property with no communication
Yesterday, someone came to my door identifying himself as an Xfinity contractor. He had no documentation, work order, or proof of identity, yet told me he needed access to my property to perform maintenance on equipment attached to my home. I was overwhelmed and bewildered by the situation. He was d
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No update as of 2:58pm.
Issue Accessing Mobile Account [Edited]
*24 hours was at 8am. I spoke with customer support previously, back in April about a in state, change of address. I advised them that I was having trouble accessing my mobile account. I was told to continue to use the chat support to resolve the issue. To go around not being able to see my mobile a
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@XfinityDemetrise yes that is correct. The box is attached to my house on my property.
Violations and security concerns on property with no communication
Yesterday, someone came to my door identifying himself as an Xfinity contractor. He had no documentation, work order, or proof of identity, yet told me he needed access to my property to perform maintenance on equipment attached to my home. I was overwhelmed and bewildered by the situation. He was d
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Hello @user_ihbywv, and thank you for reaching out on our Xfinity Community forums! I understand how important it is to have a reliable home phone service, and I'm sorry to hear you're experiencing issues with your Xfinity Voice line. A great first s
Landline [Edited]
Live agent needed to discuss No Line on land line. Please have someone contact me ASAP
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I upgraded to a 2Gb plan yesterday after an agent explicitly promised symmetrical 2Gbps upload and download speeds. After activating, I discovered my upload is provisioned at 250 Mbps because I use a customer-owned Hitron CODA56. When I called
Requesting Status Update on Open ECM Ticket
Hello. I am writing to get help from a corporate Digital Care agent regarding an open ECM ticket. A recent service order was incorrectly cancelled, and front-line customer service is refusing to return my account to my prior service level and billing rate. I was offered an alternative price but told
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user_021lqx Hi there! Thanks for using our Forums and taking the time to contact us. We are here to help in any way we can with the error you are getting on the TV. Is this happening when you are on the source the cable box is on?
How do I get rid of Magic Focus error message
When I try to turn off my tv, I get a screen that says Magic Focus and doesn't turn off tv
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Moved service to a new location and I lost access to Peacock Premium.
Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.
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Customer Service
Greetings, @user_xlkmn9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these streming issues. You have definitely come to the right place for assistan
a live person to help correct a problem w/ my tv, cable , streaming service.
When streaming a show the video repeatedly freezes for a time then resumes. Ultimately a note comes up saying "I'm off line"
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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My incentive not working
Hey, my incentive activation code isn't working. How can I get another. The card isn't expire yet.
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