Xfinity Community Forum

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Please don't close this ticket, this is not resolved as yet

smooth_barracuda

commented

45 minutes ago

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Deceptive Selling - Is legal settlement the only way out??

I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement. Understanding that "too good to be true" is never true, I asked the agent multiple t

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That would automatically update after the disconnect order closes. You would not need to make a call about that, and you can track the billing information on the Xfinity app and at the Xfinity.com/myaccount site.

XfinityJohnG

replied

46 minutes ago

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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So if I pay the full upcoming bill, should I call after I disconnect my service to have them update my bill, or will it automatically re-calculate and refund me?

user_2buwsq

replied

48 minutes ago

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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If you disconnect your services that would be an account disconnect. That can be done online, by phone or here with us.

XfinityJohnG

replied

53 minutes ago

to the conversation:

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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If I disconnect my internet, does that disconnect my account as well? Or do I need to delete it on the portal or something?

user_2buwsq

replied

55 minutes ago

to the conversation:

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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Hello there @dyanne027, I hope you are having an amazing Sunday. Yes, you can change the start date of your services.To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xf

XfinityDuron

commented

56 minutes ago

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Start date

Hi, looks like my service start date was much earlier than I was expecting. Can this be adjusted?

Question

Great question, if your account is active the credit would apply to the following months bill. If the account is disconnected and shows a negative balance that would be refunded to the payment method on the account.

XfinityJohnG

replied

58 minutes ago

to the conversation:

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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Yes, I do have autopay. Does the prorated credit mean a refund to my bank account or a credit to my xfinity account that can only be used towards next month's payment? I am only 18 days into my billing cycle, which for some reason is 43 days, not 30,

user_2buwsq

replied

1 hour ago

to the conversation:

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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Start date

Hi, looks like my service start date was much earlier than I was expecting. Can this be adjusted?

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Customer Service

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No signal detected

My TV says no signal detected. I’ve had it plugged into HDMI one and the box is lit. I have unplugged everything and plugged back in still no change. Also tried HDMI two with the same result

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X1

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Email

Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS

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Xfinity App

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Thank you for confirming, rambo19. The outgoing mail server might be temporarily blocked. Please call our XFINITY Customer Security Assurance team at the phone number listed here: https://spa.xfinity.com/contact-us. Let us know after you have called

XfinityNatalie

replied

1 hour ago

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Outgoing Emails Won't SEND On My Thunderbird Client

After years of using Thunderbird to receive and send emails, all of the sudden my emails will not send. When I try I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647141.sys.comcast.net resomta-a

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Anon2 thanks for reaching back out, we can definitely take a look at your offers together. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon

XfinityMarcus

replied

1 hour ago

to the conversation:

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30 year customer looking for account-specific pricing review

I've been an Xfinity customer for 30 years and would prefer to stay with Xfinity. My bill, until this month, has been at what I feel is an acceptable amount for the service I use ($45), and I'm hoping to find a promotion or discount that can eliminate the rate increase I just received. My current se

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@user_y5pfod @XfinityCliff Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

commented

1 hour ago

to the conversation:

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Mid-split active on my node but S33 logs diplexer change as Ignored - what upload am I provisioned for?

I am on the Gigabit + Streaming plan in Boulder, CO 80302. I own my modem, an ARRIS S33 hardware V1.0, firmware TB01.03.001.10_012022_212.S3. Comcast replaced the amplifier at my pedestal on August 25. It is a CommScope STARLINE FDX line extender, part FDX-LE-XX-XFX, manufactured 2026-05-05. Since t

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@user_y5pfod The downstream power level values are on the low / weak side as well. And the OFDM channel is indeed borked ! We've seen this here before, where Comcast places an OFDM channel too high in the frequency range near the end of the plant's

EG

commented

1 hour ago

to the conversation:

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Mid-split active on my node but S33 logs diplexer change as Ignored - what upload am I provisioned for?

I am on the Gigabit + Streaming plan in Boulder, CO 80302. I own my modem, an ARRIS S33 hardware V1.0, firmware TB01.03.001.10_012022_212.S3. Comcast replaced the amplifier at my pedestal on August 25. It is a CommScope STARLINE FDX line extender, part FDX-LE-XX-XFX, manufactured 2026-05-05. Since t

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user_6yaevj I would be wondering what was going on if I were in your shoes too. Our team is here for you. Please send us your full name and the complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct

XfinityPeterH

commented

1 hour ago

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Still Being Charged After Canceling Account

I canceled my account two months ago. Xfinity is still saying I owe money for this and last months internet. Internet that has been disconnected and is tied to an account that has been canceled for two months. The AI chat bot that runs customer service has been completely useless at resolving this i

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Thank you for reaching out to our team with your billing question. If you made that change to a new promotional price in the middle of your monthly billing cycle the balance on the account would change online, there would be charges at the old rate u

XfinityJohnG

commented

1 hour ago

to the conversation:

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7

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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Still Being Charged After Canceling Account

I canceled my account two months ago. Xfinity is still saying I owe money for this and last months internet. Internet that has been disconnected and is tied to an account that has been canceled for two months. The AI chat bot that runs customer service has been completely useless at resolving this i

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Customer Service

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Transfer phone line to new address

I moved a week ago. My internet was successfully transferred, but my phone line wasn't. I have two accounts with different addresses. I spent hours on the phone and agents were unable to solve the problem.

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Plan

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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