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Greetings @user_w74vwd, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing, but you have come to the right place for assistance. Do you have Xfinity mobile
Keep getting notifications that my bill is due via the app and online
I keep getting notices that my bill is due in 10 days or now it is due today. I paid it on 11/18 and online billing shows $0 due and the app shows $0. Using the Xfinity Assistant provides no assistance. Want to know why I keep getting told that I owe.
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Keep getting notifications that my bill is due via the app and online
I keep getting notices that my bill is due in 10 days or now it is due today. I paid it on 11/18 and online billing shows $0 due and the app shows $0. Using the Xfinity Assistant provides no assistance. Want to know why I keep getting told that I owe.
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Billing
Constant disruptions to internet and cable for several months
We have been having problems with both internet and cable for the last several months. Download speeds have been highly variable with internet frequently dropping out entirely. Multiple cable channels are pixelated, particularly the HD channels. We have done all of troubleshooting steps and this has
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Your Home Network
reb5055 Hello! Thank you for reaching out to us here on our Community Forum. Let's take a closer look at the issue you're having and see if we can help. Please send a Direct Message with your full name and address. Here are instructions on how to sen
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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See my most recent two comments, if you hadn't already. One describes my experience with Xfinity Support direct messaging, the other describes my discovery that the actual problem with folder-sharing within the LAN is that the Xfinity gateway doesn't
PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)
I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared
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If it’s 6.99 will they let you rent it and just add the other dollar
$1 movie night
I’m a Platinum Rewards member here to ask why I didn’t receive the $1 Movie Night offer this month (August ‘25)?
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ctuna_06 Thank you for the post. I want to make sure I understand correctly. Are you saying that when you try to stream using your Xfinity Streaming app or website you get a list of Universities that you can not bypass to start streaming?
ForumSteraming on my PC login for streaming now has a list of University's I cannot bypass . I am a home user
ForumSteraming on my PC login for streaming now has a list of University's I cannot bypass . I am a home user. This happened a week ago and then things went back to normal . Your programmers are messing with things. The university list has not bypass.
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Hey @user_58f8le! We can help out here with this. We will need to make sure the speeds available are the ones with the correct equipment. We can also circle back here once we find a solution for what is going on with the equipment. Please sen
XER10 not showing up on xfinity app after install
Good evening. i recently installed a XER10 to my fiber internet. I am receiving internet but in my app it show that i am offline. I have been on the phone with service and they still show the CM MAC of the old modem on my account, and when they try to add the Device MAC from the XER10 they are getti
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Similar situation here in Chaska, MN as I received an XER10 and it would not activate as after many chats and calls it seems the unit was shipped out without being placed into inventory, no record of the device existed in any systems to activate desp
XER10 not showing up on xfinity app after install
Good evening. i recently installed a XER10 to my fiber internet. I am receiving internet but in my app it show that i am offline. I have been on the phone with service and they still show the CM MAC of the old modem on my account, and when they try to add the Device MAC from the XER10 they are getti
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Hey @user_517api , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance looking into th
Internet
I've been like 2 or 3 weeks already with a sooooo bad internet I havent do My college assignments and nothing. This is so stupid, I want this month free or a diacount but I need something or I will go to file a complaint directly to your company. Every aingle day is something here with my internet a
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@user_1f6qjz Thanks for reaching out, You’re in the right place for help. I'm sorry to hear you're having an issue with the Stream app. I have a link to share with the system requirements, Can you check over it and confirm if you have a compati
Xfinity Stream not working (TVAPP-00102)
Just downloaded Xfinity Stream and it’s not working. I put the code in and it says “something went wrong. Please try again later.” With an Error: TVAPP-00102. What does this mean ?
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user_z3qhkn I had a similar issue only to find out that the ABA payment option was disabled on the financial institution end of things. Do you have other ABA source withdrawals in motion or is this the first? That is the most common hiccup on the set
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
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Hello - I had called and spoke to a representative. I was informed that this will be resolved in the next month. But I have been facing this problem from September 2025 (since I got this connection). And every month, I am being informed that this wil
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
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XFINITY Home touchscreen with home Wi-Fi
I have the Xfinity home security touch screen from my service which is currently canceled - they left me the touch screen and the Netgear wireless router. The unit still chimes for door/window alerts. But it also double beeps every 10 - 15 minutes due to lack of Xfinity service connectivity ? Two qu
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Devices and Equipment
Good Morning, @user_smuhof I'm sorry for the trouble you are going through regarding loosing your channels. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service add
access denied on android app-don't have permission on this server
I lost all my live streaming channels on the Firestick app yesterday and now today the app on phone says access denied. The app on the TV works fine and the guide shows me the free channels, but not the 125 live ones I pay for. Any ideas?
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user_bwxrg3 Returning equipment can be done by anyone at any time. They won't even need the account information in the store as they scan the device upon return, and that removes if from the account. The best option would be have someone return it, a
Need help with equipment return and bill credit from overseas
Hello, I recently received an email from Complete Recovery Corporation with the address returns at completerecoverycorp dot com on behalf of Xfinity. The message says that I need to return Xfinity cable equipment with the serial number (edit personal information)and lists two Xfinity Store locations
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I have been dealing with not receiving my device credits after trading in two iPhone 15 during the promotion in September. Also it’s so difficult to get this resolved being unable to speak with a person.
user_cb29d0
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Xfinity Mobile Device credits and customer service
I've been dealing with an issue since I've got my phones back at the end of June. Today is November 3rd and I'm still dealing with this issue. It's been a nightmare over 60 hours on the phone. Numerous chats getting hung up on numerous times. No callbacks after being on the line for hours. It's just
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