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undisclosed $125 deposit
I signed up online and enrolled in Autopay via ACH and Paperless billing. My receipt mentions a $125 deposit, but my app and original payment screen says $0. I need confirmation the deposit has been waived on the backend and will not be deducted from my checking account.
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Billing
When searching this issue on Google, the following summary comes up... "On the Xfinity Community Forums, users agree that automated emails from external websites frequently get blocked or dropped before hitting @comcast.net inboxes. [1] C
I am not getting password reset emails from external vendors.
This has been going on for the last few months. When I do password resets or try to establish new accounts with my comcast email address, the email messages do not come through. I have tried other browsers and looking in on the Yahoo app but the emails never come through. If I use any other email ad
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Did you get it resolved? I’m going thru the same thing and nobody seems to know what to do. I’m livid. Their support is a joke.
Carrier Lock: SIM Locked
I transferred my line today to a new carrier. I made sure that the number lock was off prior to requesting PIN from Xfinity. I received the PIN and made the transfer. When attempting to scan the eSM from the new carrier - I was receiving a message that it cold not be done. I looked in the iPhone set
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I checked junk/spam prior to my first post. I also logged onto Yahoo directly and searched all folders thinking that it may be a Yahoo/email client issue. As far as I can tell, it is not. The emails are just not there. I checked t
I am not getting password reset emails from external vendors.
This has been going on for the last few months. When I do password resets or try to establish new accounts with my comcast email address, the email messages do not come through. I have tried other browsers and looking in on the Yahoo app but the emails never come through. If I use any other email ad
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Over Charged by Xfinity
I moved recently. I called Xfinity in August and said I would be moving, they said to keep the modem until i've moved and then re-establish service. I came into the Xfinity store on 223rd in Gresham Oregon on Sept. 28 and exchanged my modem for a new one, and to turn on my internet. I signed up for
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Your Home Network
Assurant replaced unlocked BYOD iPhone with one that’s locked. Please help
My original unlocked iPhone 17 pro was purchased from Apple and was a BYOD on Xfinity’s network. Had to file an insurance claim thru Assurant and received a replacement iPhone 17 pro that’s locked to Xfinity’s network. I waited the 60 days after activating it hoping the carrier lock would be removed
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Devices
XG1v4 Cable Box
I’m making this post since I have seen that some others had some luck on here regarding requesting/ordering the Xfinity XG1v4 cable box. I would like to upgrade to the XG1v4 box since I currently have the very slow/laggy, non-4K XG1v1 box. I don’t want to have a wireless Xi6 box since I have heard a
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Channels and Programming
Multiview is a joke. I called Xfinity at least 10 times about this never working. I have all the right equipment and TV packages for this to work. Any time there are multiple college football games on it has never worked. I'm pretty sure this service
Issues with Multiview
Multi view appears useless in Chicago area. I have tried to access it 10 to 12 different times with no games ever being available to multiview. I thought tonight with five college football games, two major league, baseball games and tennis at the U.S. Open Maybe there would be something available bu
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Upload speed keeps dropping every couple of days
I need this escalated to Tier 2 support or Network Engineering. My gateway (Model CGM4981COM) is experiencing an upstream mid-split profile drop. Over a few days, the OFDMA Upstream Channel 41 locks its frequency but its Symbol Rate drops to exactly 0, reverting the channel type to TDMA. My Upstream
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Your Home Network
High Amount of Uncorrectable Errors in my Home Wifi
I’m experiencing intermittent packet loss and major lag spikes on a wired Ethernet connection. The issue affects online games and Discord calls. An Xfinity technician already came out and replaced my XB8 gateway, but the issue is still happening with the replacement gateway. During the lag spikes, m
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Your Home Network
Remove precious trusted devices signed into main ID
I am the Primary Account Holder. An unauthorized user on my phone plan previously logged into my master Xfinity ID and saved their device as a 'Trusted Device.' I have changed my password multiple times and turned on 2-Step Verification, but their app continues to bypass the login gate and actively
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Xfinity App
Good evening @user_ic2y2j! Having a delivery arrive that late, especially after waiting well beyond the expected timeframe, would be frustrating enough on its own. Hearing that the interaction with the driver was also unpleasant understandably made t
Rediculous delivery time, rude delivery driver
I haven't tried anything already because i cant get a support email to message. The driver was over 2 hours late , at past 11pm at night . Than was rude also.
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Hey @kmansj, Thank you for visiting our official Xfinity Forums Community support page. I certainly know how important it is to watch all the football games and want to ensure you are prepared for next weekend. We can assist in getting the package ad
Sorry about that! We had a problem with our site. - Sunday Ticket
Hello, I am currently trying to add the discounted Sunday ticket to my internet plan. However, every time I try to do so I get an error message stating "Sorry about that! We had a problem with our site." I have tried different devices and browsers but nothing is working. Very frustrating!
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I know it’s alarming to see a charge for equipment you've already sent back, and I want to help clear this up for you @user_f1w8t1! To help us narrow this down, could you check if the billing statement date was before the date you returned
"Unreturned" Equipment Charge
I received a bill in the mail today stating that my equipment for my old account was unreturned meaning I owe $205. I returned the equipment prior to the date posted on the bill. Why am I being charged?
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Hello @user_jjtc7q, and thank you for sharing these details on our Community Forum. I understand how frustrating it would be for your DVR to record a blacked-out broadcast instead of an available Altitude feed. Based on your description, the concern
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
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I'm having the exact same issue. Raised ticket on Reddit. I've tried Firefox, Chrome, and Safari; incognito mode, and cleared all the cookies. Doesn't work.
Sorry about that! We had a problem with our site. - Sunday Ticket
Hello, I am currently trying to add the discounted Sunday ticket to my internet plan. However, every time I try to do so I get an error message stating "Sorry about that! We had a problem with our site." I have tried different devices and browsers but nothing is working. Very frustrating!
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Account Cancellation
My service was disconnected by someone else without my consent. I was going to transfer service to another address but I am not able to do so on my account. I have a rebate on my cell service if I have Internet service. This is a breach of Identity, Xfinity should be held liable!
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Your Home Network
Good evening @user_zv15fu! Being without your NOW Internet service for a week would definitely be frustrating. Have you already reached out to the NOW support team regarding this issue? If so, were you provided a ticket number or any updates?
My prepaid WiFi NOW service has been down for a weeek
Please help me!! My prepaid WiFi on [Edited: Personal Information] has been down for a week pls help me need to speak to an agent
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Xfinity support is a joke. I’ve been trying to get my phone unlocked for months after my BYOD unlocked device was replaced by Assurant with a device locked to Xfinity Mobile. Nobody knows what to do. I’ve gone to the Xfinity store, was told to contac
user_ad57q5
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unlock phone
I need to unlock my phone
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