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user_crdlxp Great question! Once you sign in, you should see it at the top right corner.
Moving out after breakup w/ Fiance
How do i transfer the account into my ex-partners name / off of mine? I am moving out after having paid for the internet for us for 2 years, and she wants to continue service at existing apartment without having to cancel / sign back up. I only see options if I was moving with the plan with me.
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My smart resume stopped working. How do I report this to Xfinity?
The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?
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@XfinityKassie where do i find the direct messaging icon on desktop?
Moving out after breakup w/ Fiance
How do i transfer the account into my ex-partners name / off of mine? I am moving out after having paid for the internet for us for 2 years, and she wants to continue service at existing apartment without having to cancel / sign back up. I only see options if I was moving with the plan with me.
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where do i find the direct messaging icon? At the top of dashboard i only see manage plan, billing/pay, contact/support, membership benefits, move, comcast business, search, find a store, card
Moving out after breakup w/ Fiance
How do i transfer the account into my ex-partners name / off of mine? I am moving out after having paid for the internet for us for 2 years, and she wants to continue service at existing apartment without having to cancel / sign back up. I only see options if I was moving with the plan with me.
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sorry! I saw another forum post that was similar to my situation where that was recommended and did not realize the issue (very new to this)
Input incorrect service and mailing location
I am moving to a new apartment and accidentally approved the wrong address for my internet service and router to be shipped to. Since my account isn’t active yet it won’t let me change it and customer support doesn’t recognize my account yet. Need to change it before items are shipped.
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folders won't come down
Had to go to Yahoo. I had about 50 folders that I made. None will come down. They are on Yahoo & I can get them with the Yahoo app but neither Outlook or BlueMail will download them. I set thus up about 4 days ago. Also Yahoo would not accept my Comcast address even after I changed the imap & smtp s
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Hello, @user_r7ox6l. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the
Input incorrect service and mailing location
I am moving to a new apartment and accidentally approved the wrong address for my internet service and router to be shipped to. Since my account isn’t active yet it won’t let me change it and customer support doesn’t recognize my account yet. Need to change it before items are shipped.
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Thanks again for taking the time to share your experience and suggestions. We'll be sure your feedback is passed along. Have a great day!
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
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Sent you a dm last night with information
Roaming charges
Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.
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Good morning, and welcome to your new home! I'd be happy to help get your Xfinity service set up. If you're unable to locate a coax outlet or cable for your modem, we can arrange for a technician to visit and install one if needed. Please send us a d
Activate WiFi in new home
I have recently moved to colchester and need to find or install a coax cord for my Xfinity modem. How would I find the cord if I even have one and if I don’t how do I schedule an appointment for them to come install one??
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Input incorrect service and mailing location
I am moving to a new apartment and accidentally approved the wrong address for my internet service and router to be shipped to. Since my account isn’t active yet it won’t let me change it and customer support doesn’t recognize my account yet. Need to change it before items are shipped.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Activate WiFi in new home
I have recently moved to colchester and need to find or install a coax cord for my Xfinity modem. How would I find the cord if I even have one and if I don’t how do I schedule an appointment for them to come install one??
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user_p4v8ej Thank you for following up, and I'm sorry to hear you've been waiting this long without an update. I can understand how frustrating that must be, especially after being told the charges were being reviewed. To help protect your ac
Charged ~$1,100 After Xfinity Failed to Disconnect My Old Address
I am extremely frustrated with how this situation has been handled. I had Xfinity internet service at my previous Atlanta address from approximately October 2024 to October 2025, and I was the account owner. During that time, I used the service and properly paid my monthly bill. When I moved to a ne
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Hi there, @PMOJ50. Thanks for reaching out to us here on the community forum and sorry to hear you're having trouble cancelling the Curiosity subscription. We would be happy to assist. Please send a direct message to us including your full name and
Curiosity stream needs cancelled
Please help me cancel my curiosity stream subscription. I have cancelled several times within the app on the TV and continue to get billed monthly. I am getting no response from curiosity help.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Curiosity stream needs cancelled
Please help me cancel my curiosity stream subscription. I have cancelled several times within the app on the TV and continue to get billed monthly. I am getting no response from curiosity help.
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Nothing new. I got an email this mornign to tell me to respond. So I did. The only suggestion is if they run day s December xmas event in early so if u win you get iten before Xmas that would be great just make sure there is something to be clarified
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
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user_yg1692 Hello and thanks for creating a post on our Community Forums. Most commonly, there would be a block on an address if there was a balance left by a previous account. Is this the same address you had service with us previously?
XfinityThomasD
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Why is my address blocked from xfinity?
I changed internet providers, I want to go back to xfinity, why is my address blocked?
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