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They said to contact Xfinity.
SiriusXM set up not working
I have yet to be able to set up the SiriusXM radio offer. It says on my account that it's been redeemed, but when I try to set up it gives me an error. Please advise
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Yes that is correct this started last week and I have done everything that Xfinity has instructed
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Lies and thefys
I have been encountering individuals who have been dishonest and made false commitments. It seems that the information being provided is intended to bring this discussion to a close, and I have been trying to resolve several issues over the past five months.The treatment of loyal customers is surpri
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Your Home Network
Well support finally came up with a fix that worked for me. They sent me 4k tv boxes as an upgrade over what I had been using and I no longer have the freeze issue when the ads play.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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New Cable box
I received a new cable box for our tv but can't hook it up. Does xfinity make house calls ?
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Channels and Programming
I checked my S21 phone and noticed that the last update occurred at 3:02PM on March 24, 2026. ... Google says: AI Overview
My S21 phone stopped getting firmware and security updates
I checked my S21 phone and noticed that the last update occurred at 3:02PM on March 24, 2026. My latest update information is as follows: One UI version: 7.0 Android version: 15 Security patch level: January 1, 2026 I am concerned that my phone is vulnerable with this level of updates. I talked with
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I finally received an push notification from the Xfinity Home Android app when I armed the system for night. The app itself hasn't been updated since April 10 this year, so I guess it was a server-side update. I'll check in the morning to see if I r
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Transferred not recorded appropriately billed 3 years later
Went into the store to correct a billing issue that the customer service reps across the world could not fix- go figure. Entering the store only to be met with an IPad and headphone set where I had to sit in a corner and discuss billing online. Ridiculous! Xfinity has fell through on human interacti
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Billing
My S21 phone stopped getting firmware and security updates
I checked my S21 phone and noticed that the last update occurred at 3:02PM on March 24, 2026. My latest update information is as follows: One UI version: 7.0 Android version: 15 Security patch level: January 1, 2026 I am concerned that my phone is vulnerable with this level of updates. I talked with
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Devices
Thanks for posting on our community forums, user_c4xxsk. Are you still experiencing issues with the activation?
Why is my modem solid orange
I have been trying to set up my connection for two days and still have not been able to connect
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Still happening every commercial cannot watch the mandelorian the reason I wanted Disney plus so frustrating it drives me crazy and wastes soooo much of my time, ugh Disney plus is terrible!!!!! Just because we don’t get the upgrade they don’t care a
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Oops. On means nap mode, not Off.
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Hello @user_zh3eu8, and thank you so much for taking the time to share your experience on our Community Forum! 😀 We're thrilled to hear that our teammate provided such outstanding support during a frustrating situation. We'll be happy to pass your
Best customer care
Dear Xfinity Customer Service Team, (please get this to him) I am writing to share my appreciation for one of your customer service representatives who assisted me today, September 21, regarding an issue with my internet service. I believe his name was Mole, although I could be mistaken. My call las
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billing question
Trying to cancel service tonight before billing cycle resets tomorrow, online portal is broken.
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Billing
Hello, @Tiffanyt96. A $50 increase would definitely get my attention too. As a starting point, I recommend reviewing page 3 of a bill from a few months before the increase occurred. On this page, there should be green text explaining when the promoti
My bill was raised by 50$
My bill was changed from 51$ to 101$ and I haven’t changed card payment or out of paperless billing. I still have both enabled so why is my bill higher?
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Hello @tvguruforever, thank you for the update! And, yes, agreed, hopefully your push notifications will keep coming through. Let us know if you need help with anything else Xfinity related, as we're here to help!
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Debt Collection
I would like some assistance with a bill that was sent to collections. It was added to my credit and when I reached out to the collection agency they stated they not longer had the account and it was returned to Comcast. Well I contacted Comcast and the agent I spoke to seemed confused and couldn’t
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Billing
@user_is1584 Thanks for reaching out to us. To see if your phone is compatible with Xfinity Mobile services you can always go to our IMEI checker https://www.xfinity.com/mobile/byod/compatibility/imei But if you're trying to do a trade-in, as
XfinityOrlandoM
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Would Xfinity accept this device with the minor frame damage at the top?
I was hoping that someone could tell me if Xfinity would accept this phone. Other than this it is perfect condition, just the minor frame damage shown in the photo. Thank you!
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