Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (504.2K)
New Nighthawk AX8 Activation Loop - Stuck on Blinking Upstream
I am installing a customer-owned Netgear Nighthawk combo. The downstream light is solid white, but the upstream light is blinking. Phone support keeps reading a script to send a physical technician out, but the cable line is alive, I need a Tier 2 / Digital Care agent to look at my account profile a
Question
•
Your Home Network
@XfinityAbel. Thank you for responding to my request for help. Coincidentally (??), about 5 hours after I posted my original help request, I started (magically) to get email delivered to me on my Thunderbird email Client. As many times before when t
"Temporarily" Blacklisted
Hi: I have a Comcast email address, although I am no longer a Comcast customer, and keep getting a "Temporarily blacklisted IP address" error message. I run Linux Mint and Thunderbird as my email Client. I have had this problem, consistently, over the last year. It lasts for a few days, and then it
Question
... The listed Netgear CM2050V is listed as end of service by Netgear. ... That was a temporary glitch which has since been corrected. The 2050V is NOT EOS by Netgear, see https://www.netgear.com/about/eos/#search-eos: The product you searched has
Is the Arris S34 a supported cable modem
I noticed that the Arris S34 is on the Other compatible equipment, https://www.xfinity.com/support/internet/customerowned, and at the same time I noticed a number of users comments about connecting issues with their Xfinity service both on this forum and the internet. Is this modem supported? I plan
Question
Canceling plan
Posting as to have the option to direct message to cancel plan. Thanks!
Question
•
Sign-In and Account Management
I need to chat with an agent.
Why is this so hard? The stupid xfinity assistant is useless. How do I connect to a chat with a live person and why in the world is this so hard to do?
Question
•
Customer Service
@user_dm2vcj Thanks for adding a post to the community. When this happens, we need to close the new account. That will ensure the old account is the one that remains with all its history. Send us a direct message with your full name and complete serv
Cancel account
I have two accounts currently registered to my address and I want to cancel one of them. I already tried calling but the person who answered did not understand what I was saying so I don't want to call again. Please let me know how to cancel one of my accounts without calling or going to a store in-
Question
Hello, I am having this same issue. Can you please help me?
Loyalty Discount Gone?
Hello, I was talking with the chat bot and it said that my bill increased $65 from last month due to no longer having a loyalty discount. It provided a few reasons as to why one would lose that discount and none of them applied to my account. I'm trying to understand A. Why I was cut off and B. Why
Question
Help with cell phone
I have been on the phone for 5 hours today trying to activate a new phone and there is an issue with an old email address on the account. 5 HOURS, twice I have asked to the for a supervisor and been put on hold for twice twenty minutes. All I want to to get a new phone activated, should be simple. B
Question
•
Devices
Thank you for letting us know @user_2f2b09 I would like to troubleshoot further with you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the
Error XRE-03059 tuning to cable channels on set top box
After spending almost twi weeks getting error APPS-04036 while trying to access HBO Max from my TV set top box, that issue nows seems to be resolved, and a new error is happening. I’m getting error XRE-03059 when trying to tune to various standard cable channels that were fine and accessible as of y
Question
Cancel account
I have two accounts currently registered to my address and I want to cancel one of them. I already tried calling but the person who answered did not understand what I was saying so I don't want to call again. Please let me know how to cancel one of my accounts without calling or going to a store in-
Question
•
Sign-In and Account Management
Xfinity DVR Rewind color change
When I rewind to the beginning on live TV on all of my TV boxes, the color of the line changes from blue to gray, and the information and time is incorrect on the line. Why does this happen? It began doing this several months ago.
Question
•
X1
Unfortunately, I have had a similar experience. My wife, daughter and I each upgraded our iPhone 15s to iPhone 17s back in November of 2025 during the promotional period. Our iPhone 15s were eligible for the upgrade and we were to receive rebates of
Device credit not being applied after 6 months of asking monthly and being told they will fix it.
I traded in an iPhone 14 Pro seven months ago for in iphone 17 during a trade-in promotion and I was to receive $23.05 a month credit on my bill every month for 36 months but it has not happened. I have contacted support every month since February when the bill comes, and every month a different age
Question
Note the error claims my password failed ... Perhaps the password "failed" because, instead of sending some sort of "OK" response, the server sent the "Temporarily blacklisted" error message. Your Thunderbird program/app is misinterpreting the Com
"Temporarily" Blacklisted
Hi: I have a Comcast email address, although I am no longer a Comcast customer, and keep getting a "Temporarily blacklisted IP address" error message. I run Linux Mint and Thunderbird as my email Client. I have had this problem, consistently, over the last year. It lasts for a few days, and then it
Question
Thank you for your response, I will be happy to assist. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct
Bright orange cable needs replaced
We have a bright orange cable that was permanently attached to our home for some reason when we first received cable 10 years ago. Over the last several years we have had constant interruption issues and have been disappointed with our service, but not knowing any better option we have decided to st
Question
I performed a refresh of the system. The problem still occurs.
Error XRE-03059 tuning to cable channels on set top box
After spending almost twi weeks getting error APPS-04036 while trying to access HBO Max from my TV set top box, that issue nows seems to be resolved, and a new error is happening. I’m getting error XRE-03059 when trying to tune to various standard cable channels that were fine and accessible as of y
Question
It goes down into the ground.
Bright orange cable needs replaced
We have a bright orange cable that was permanently attached to our home for some reason when we first received cable 10 years ago. Over the last several years we have had constant interruption issues and have been disappointed with our service, but not knowing any better option we have decided to st
Question
Existing customer needs help downgrading 2-Gig internet plan
I’m currently paying approximately $149 per month for HSD Gigabit 2X internet, with speeds up to 2100 Mbps download and 300 Mbps upload. I want to downgrade to a 1-Gig plan while keeping unlimited data and the Wi-Fi Gateway. I’m a verified college student and Diamond member. Please review my account
Question
•
Your Home Network
It was returned only 1 month of blackout.
When are we getting CBS back
I am completely disgusted with Comcast. Because we couldn't get CBS last weekend, we missed the Masters, one the greatest sporting events of the year. So far it has been 19 days and NO CBS!!! When am I going to get a refund because you are billing me for service that I am not receiving?
Question
Hello @user_cnvlzw, and thank you for sharing your experience with us and providing such detailed feedback here on our Xfinity Community forums. We can certainly understand how frustrating it would be to have your chat disconnected while trying to re
Where to complaint the Live Agent marketing problem?
I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel
Question
Hello there @user_hguljc, I hope you are having a great Friday, what can I help you with this evening?
XfinityDuron
commented
4 hours ago
to the conversation:
0
3
I need to chat with an agent.
Why is this so hard? The stupid xfinity assistant is useless. How do I connect to a chat with a live person and why in the world is this so hard to do?
Question