Xfinity Community Forum

That is unknown at this time. The Mariners have said that there will be a TV channel for the 2026 season handled by MLB but MLB will have to negotiate a carriage agreement with Xfinity and part of those negotiations will be in what package will the

seattle4sports

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7 hours ago

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Hi. I live in Seattle and want understand what stationsare included with the Regional Sports Fee package? Thanks

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Following up on this request. As a customer for nearly three decades, I would appreciate a response regarding this billing discrepancy and a one-time courtesy credit.

user_9uao8o

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7 hours ago

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Requesting One-Time Overage Credit - Multiple Support Refusals

I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th

Question

No, peeteyd. You can easily check your data usage and history on xfinity.com or in the Xfinity app. There you will find a chart with usage by month. There is no device-level and day-specific usage tracking. Check out more info here > Your privacy

XfinityThomasA

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7 hours ago

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Unexplained Data Usage Spikes since August 2025

Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage

Question

I’m really sorry to hear about what you’ve been dealing with, especially after the recent storm. I hope you and your loved ones are safe @user_lrelq0. That kind of damage can be incredibly stressful, and going five days without service on

XfinityAldrik

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7 hours ago

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Frustration

I had a low hanging line after a recent storm .Five days ago the line was ripped from my house by a passing vehicle and suddenly no cable no internet. I opened a ticket which was closed I never saw anyone from Xfinity also still 5 days later no cable or internet .Can't reach anyone I just keep getti

Question

Good evening, @user_ytldqx! I am sorry to hear that none of your connections are working. We will get to the bottom of this! Are all of your devices on WiFi or do you have connections with an ethernet cable? Is the modem light on and solid white? Did

XfinityRay

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7 hours ago

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Needing App sign on laptop, internet not working with any device.

Roku TV says internet connection is excellent but won't open any app. Iphone won't connect at all. Says strong on laptop but asks for app sign in. Not sure what to do. No devices work with internet.

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WiFi pass

My WiFi pass not working anymore so I’m cancelling my subscription

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Billing

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Frustration

I had a low hanging line after a recent storm .Five days ago the line was ripped from my house by a passing vehicle and suddenly no cable no internet. I opened a ticket which was closed I never saw anyone from Xfinity also still 5 days later no cable or internet .Can't reach anyone I just keep getti

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Customer Service

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Thank you for the clarification @user_cocmcd! In cases like this, a channel may be removed, relocated, or replaced due to programming changes or updates made by the network provider. I can take a look at your specific lineup to see whether Movies! TV

XfinityAldrik

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7 hours ago

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Movies TV network gone?

Suddenly this morning the Movies TV network is gone. Why? It’s bad enough I pay so much for my tier and don’t get TCM, now this channel is gone?

Question

Good evening, @user_e1nja0. Thank you for taking the time out of your day to reach out about your account. I understand it can be tough without your service. The account will be suspended based on how many days you are past due vs. the amount that is

XfinityRay

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7 hours ago

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Account

Account suspended for 48.00

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user_mwvcft - Our team is here to help. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if necessary• Click the

XfinityThomasA

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8 hours ago

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Cancellation online per California's Automatic Renewal Law (ARL)

Hello, I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so. (I have looked for the Direct Message icon per earlier forum threads and don't see it in m

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Account

Account suspended for 48.00

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Customer Service

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Wifi pass not working. Again.

This is a repeated issue. Tech support is garbage and pretends they'll fix it then don't. I've contacted them five times today. Save yourself tbe 10 bucks, cause when it messes up, and it will 100 percent happen, they won't fix it.

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Your Home Network

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Good evening, @user_oub9a5! I am sorry to hear that you want to cancel your account. We are able to further help you here. I see that you sent a direct message so I will continue there. Please also note that sending unsolicited private messages to

XfinityRay

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8 hours ago

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Service Cancellation

I am looking to cancel my internet services but due to my work schedule I am unable to find the time to wait and do it over the phone. I was wondering if there is another way to go about cancelling my service?

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Xfinity are the worst scammers. I was supposedly given some $5 piece of plastic during the pandemic when social distancing was in full effect. I have no recollection of this whatsoever and am still waiting for Xfinity to produce some evidence

user_rmzkhm

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8 hours ago

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charged for flex box I was told did not need to be returned 2025

I have been told that I am going to be charged for a flex TV box if I don't return it. I used my own modem and router. I did not want the Flex TV box. I was told it was free. I don't remember agreeing to return the Flex TV box that was given to me for free. Please help!

Question

That is correct. Some items go extremely quickly. Especially the gift cards that are sometimes provided. We have verified there is no longer any in inventory and available @user_de7689865yWe appreciate you taking the time to share your experience and

XfinityDemitrius

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8 hours ago

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xfinity reward olympic pin not received

I claimed a limited edition Olympic pin on Feb 5th but haven’t received it yet. It’s in my claimed rewards, "Enjoy this limited edition pin from Xfinity!" 1st Reported through customer care February 19, 2026 - Request [Edited: Personal Information] but haven’t heard back. Would you please look into

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Outage

There has been a widespread Xfinity outage for days now, the app will only tell you there is an outage. You can’t speak to an agent because there is an outage, not through the phone or the app. There is zero communication from the company on when this outage could be resolved, zero text updates, and

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Your Home Network

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Claimed Thursday, Feb 5th at 12:48 AM (EST) - the supplies must have been extremely limited.

user_de7689865y

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8 hours ago

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xfinity reward olympic pin not received

I claimed a limited edition Olympic pin on Feb 5th but haven’t received it yet. It’s in my claimed rewards, "Enjoy this limited edition pin from Xfinity!" 1st Reported through customer care February 19, 2026 - Request [Edited: Personal Information] but haven’t heard back. Would you please look into

Question

We appreciate you taking the time to share your experience and feedback. While there is not a way to remove the messaging, you can always implement using a third-party email client to view your emails. I certainly recommend making the change. I perso

XfinityDemitrius

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8 hours ago

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Removal of email sign-in message 'A better email experience is now available for you'

I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.

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@user_5qymkb I’ll join! I recorded my chat sessions, attempts to cancel, phone records, etc. to round it all off I had at 40 min conversation on which I repeatedly asked to cancel and they refused.

user_mwvcft

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8 hours ago

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Cancellation online per California's Automatic Renewal Law (ARL)

Hello, I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so. (I have looked for the Direct Message icon per earlier forum threads and don't see it in m

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Xfinity xFi app

I can no longer access my Xfinity Router via the IP address. It tells me I need the Xfinity xFi app. Is there a way around this? I want to be able to adjust the router's settings from my computer.

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Your Home Network

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