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Hi @user_7hdzpv,Please keep in mind that you are currently posting on the public forum. We ask that users refrain from sharing personal information on the public forum for safety and security purposes. With that being said, I am sorry to hear that yo
NO ONE WILL HELP AFTER MONTHS
EVERYTHING TYPED HERE CAN BE PROVEN BY CHAT TRANSCRIPTS. To the Executive Leadership Team at Comcast / Xfinity: I am writing to formally escalate a serious and ongoing customer service failure within Xfinity Mobile that has resulted in complete loss of mobile service, countless wasted hours, and a t
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@XfinitySara We just returned today from out of the country and I will attend to this once I've had a chance to review it. They seem to want information that has already been provided along with what is readily available if they simply searched my n
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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csg8 We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. Can you please provide a summary of your issue, and needs so the Community can have an understand
Poor service overseas instead of the United States
Writing to Xfinity about poor email serviceand not getting updated response. I keep getting emails that Xfinity cannot get response on mobile and I keep responding that my deceased husband is deceased and I have no cell phones or text. This is from people who work for Comcast over seas and they read
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Understood @user_3ameqs that has been quite some time. Please allow me to take a closer look. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Dire
Slow trade in
Two phones were sent to and received in Dallas for trade-in, one on 10/6 and the other on 10/7 according to the USPS tracking. We still have not heard anything about the trade-ins, even though the app says we'd be hearing within 5 days of arrival. Why the long delay?
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user_d3txdf Thanks for reaching out to us here on Forums for help adding another line to your services. We would be happy to help with getting this completed for you. Were you wanting to add a Mobile line or home phone line to your services? Please r
Wanting to add another line in my Cali address
To whom it may concern: I want to add another line to my [Edited: "Personal Information”]. Thank you in advance, [Edited: "Personal Information”]
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Greetings, @191_nl191! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having these issues with your service, but you have def
MDV BOX NEEDED
Recurring Internet and Cable Outages — Technician-Identified Building Infrastructure Issue Requiring Construction Escalation I need help escalating a recurring Xfinity service issue at my condominium building. This has been an ongoing problem, and repeated outages are significantly affecting my abil
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Hey @user_JW , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your plan. I would be more than happy to offer my assistance. Could you please send our team a
HELP - Change plan question
I'm an existing Xfinity Internet customer. Under Change Plan, I see separate 1-year and 5-year price options, but when I select the 5-year option for the 300 Mbps plan, the details say, "Price is subject to change." Could you please confirm whether the 300 Mbps plan shown in my account actually incl
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Hello, @user_b260g5 the easiest way to compare your bills is within the Xfinity App where you can pull up a PDF of your full billing statement. To view a PDF of your bill in the Xfinity app, follow these steps: Download the Xfinity app from the
Bills comparison
Could you please explain the difference from last month, which was quite high, and this month
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user_hzzdph Good to hear the issue was resolved for you. Might just have been due to an update needed we sent out, and happy it's working again as expected. If you need further assistance at anytime, we are always happy to help!
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
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Hello @user_ctis76, thank you for taking the time to leave a post. Sorry you’ve been without internet access, especially after already paying for your refill and spending all day troubleshooting. I can understand how frustrating it must b
internet access
i've paid my refill yet i have no access and i've been troubleshooting all-day and nothing is working and the assistant keeps saying i need to refill but i already have
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Hi @Rothenbergm, Thanks for sharing with us what you have already tried. I remember having some RCS messaging issues, and it made texting slightly more difficult until I decided to get it fixed. We'll want to take a closer look at your network settin
RCS no longer working
I can no longer utilize group chats as RCS has stopped working about a week or so ago. Tried several troubleshooting items such as clearing cache on messages app, I don't have an XCS app, so couldn't clear cache there. Re-started phone numerous times, turned off RCS for 4 days. My phone number in RC
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I understand that, but if the phones were received 20 days ago, why does the status say "old device shipped" and provide no information about the Assurant review?
Slow trade in
Two phones were sent to and received in Dallas for trade-in, one on 10/6 and the other on 10/7 according to the USPS tracking. We still have not heard anything about the trade-ins, even though the app says we'd be hearing within 5 days of arrival. Why the long delay?
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Streaming Issues with Audio
Losing audio intermittently on DVR recordings
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Xfinity Stream Website
user_5pdpqi We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Have you had any of our local team out to your location for an investagation at all?
CM3000 dropping connection / constant T3 timeouts on Legacy (Firmware V6.01.04)
Hi Digitial Care Team, I am experiencing frequent, random internet drops on my network. I am using a customer owned Netgear CM3000 modem. My neighborhood is currently on a legacy plan (mid-split upgrades are not currently live on my account yet). I logged into my modem's status page (192.168.100.1)
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user_pnmmi4 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Xfinity Community can have an understanding of your concern, is there any particular reason
Cancel
I want to permanently cancel my Xfinity home internet service without a phone call. Please help me complete the cancellation through messages and confirm the cancellation date.
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Oh and I just hit post to reply and didn't have to log in here either! (phew)
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
Question
Good news, now all of a sudden it's staying logged! All back to normal. This was insane! Thank you guys for the help and support!
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
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Closing old post
As of July 2026 the website is STILL horribly slow, glitchy and downright frustrating.
This must be intentional. No other site is like this. Why is it so slow? Every other site i go to loads fine but just going to Xfinity takes a minute for the page to load. Signing in takes a bit. I just clicked "manage auto pay" and after it freezing for a minute, it displayed a "were working on it"
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Is resudii 2.4 connection. How do I tell Which Resideo device are you asking about?
BruceW
commented
41 minutes ago
to the conversation:
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0
Residio
Is resudii 2.4 connection. How do I tell
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