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OMG you are a lifesaver!!! I was able to get this corrected myself within 30 seconds.....after I was on the phone and chat support for 3 hours and none of the 3 agents could resolve it or let me know this was even an option. I even spoke to a superv
Xfinity Free Universal Tickets
I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected
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Live person
How do I contact a live person to get my home phone back up and running?
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
This company is a nightmare
You think it's ethical to say people can cancel over the phone or through the Assistant chat then have your employees say, "I need to upgrade/downgrade your plan to proceed with cancelation". In what world? Disgusting company. I'll never get Xfinity again after I cancel, absolutely crooked.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Price increase of $60+ per month with no warning
Hello, I received an email today reflecting a bill of over $144, which is more than $60 over what I have been paying. While on chat with a rep I was told my promo offer was expired and that was my new monthly cost. I asked the rep what promo I had as I do not remember having a promo and the rep coul
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Hello @user_rsm7i1 We appreciate you attempting to change the plan online. It sounds like your promotion on the 800 plan expired and went to the everyday rate and it is true that the 800 speed is no longer a plan we offer. But we would be happy to ch
Plan is broken?
I am frustrated and confused about my billing. I used to pay 70$ a month for 800 MBPS internet but looks like you removed that plan and started charging me 100$ a month? I tried changing to 300 MBPS and it doesn't even look like it worked. I am in the website trying to edit my plan and it's so buddy
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@user_e0itxl From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing stateme
HIGH rise in bill and horrible online account
My bill went from $80 to $140 in one month. We've been with you guys for over 3 years. Husband called customer service to cancel. The guy told him he needs an account number to cancel. Well, ever since I set up an account it has NOT WORKED. Tried again, it will log me into my account but any page I
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peacock account is linked to another email and I need it to be reset
When I try to activate my peacock account it says “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_f14834b” and I do not know what email it is. Can someone help me reset this?
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Customer Service
First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub
Service interruptions multiple times a day
Every single day my wifi is interrupted three to fives times a day for no reason. It has interrupted my work day to the point I have to leave my home to find a hotspot so that I can work. I have placed countless calls to customer service and still nothing is done. This is becoming frustrating becaus
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user_kw2tyc We appreciate you reaching out! Our team would be more than happy to confirm serviceability, and speed tier availability to your location. Please send us a direct message. To send a "Direct Message" message: &bul
Next Gen availability check
Hello, wanted to check on upload/download speeds at my address, considering a switch to comcast.
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Hello @user_o520n0, thank you for taking the time to leave a post. Sorry to hear about your experience trying to disconnect your services. I can certainly understand how frustrating and time-consuming it must be to spend hours attempting to disconnec
Cancel service
I have been trying to cancel my account and spending hours over the phone, but still the service is not cancelled. I have already received confirmation of the cancelation, but still have services at home. So, this is not letting me connect to other provider. I am not going to pay for cancelled servi
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Yes to all of the above. And it's just one box... it's the newer HD box that we switched to right before all these problems started. When we used to have the older DVR larger boxes, NO such issues! Now it's all the time. It's STILL
Channel Keeps Freezing! This is EVERY DAY! But no outages - we've exchanged the cable box 2-3 times now and it keeps happening
The MOST RIDICULOUS thing about this.... we'll lose control of the cable box, because it'll give a "Lost Connection" error... BUT THE TV IS STILL PLAYING!!! I think we spend more time restarting boxes (because that's all Xfinity knows how to do) than watching programming.
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@XfinityEricB nothing in my junk folder. how do I contact you so that you can check my account?
Cancellation confirmation
I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?
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Closed
Package from Xfinity! I did not order! Was charged on Pay Pal
How do I get refund for package I returned to 7808 Eastgate Blvd Mt Juliet, Tn?
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Customer Service
They can be normal if they are few and far between. If they are frequent and numerous, they can cause dropouts / disconnections.
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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I got charged on Pay Pal
Received package from [Removed: Address]
I didn’t order anything from Fulfillment Center, [Removed: Address] I am returning the package unopened. How can I ensure that I will not be charged for the package. I did not order it!
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Streaming App not recognized on Home WiFi after upgraded to Xfinity X1 modem
I just upgraded from my Arris Surfboard modem to an Xfinity X1 modem with Pro WiFi Extender and now none of my devices thinks I'm connected to my home network. All devices were restarted and the Xfinity app removed and reinstalled multiple times. How do I get the devices recognized as being on my ho
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Xfinity Stream Website
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
I have been trying to cancel my account and spending hours over the phone, but still the service is not cancelled. I have already received confirmation of the cancelation, but still have services at home. So, this is not letting me connect to other provider. I am not going to pay for cancelled servi
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@seekinghelperthanks Thank you for reaching out to us via Forums regarding your Xfinity Rewards redemption concerns. We appreciate you bringing this to our attention. In many cases, this can occur when a reward has reached its redemption limit or i
XfinityRaul
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Member Benefit Reward- Dave & Buster's Reward - Bad Link - Never Received Correct Link email
Initially, Xfinity provided a bad link for this reward, to everyone I believe. I just learned I have the same issue; link produces error msg. Some apparently received a reissued link via email, but I never saw it. Looking for help. Thanks.
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