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8 months without receiving a device trade in credit
I am at my wits end after calling and messaging and being patient for a solution for my unprocessed trade in. I bought the iPhone 17 in September using their promotion when upgrading to the Premium unlimited plan with a new device. The promo was for $400 plus the value of a trade in when sending it
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Billing
Apple has already tried that. That’s why I need this escalated to a senior specialist. Please do that for me.
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
lindago9, oh wow! That is shocking and very helpful. Years ago I had a customer who needed to login to their email on the web and insure their third-party access was enabled. While also verifying that, visit set up your Xfinity Email address with an
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
We really need help with this. I need the email configured to imsp on his phone and have it working. I’ve spent hours on this. I’m exhausted from trying to figure this out with Apple. They say it your servers causing the issues.
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
Ive been told mine and my husbands email have not migrated yet.
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
You are most welcome @user_o1yb5e, the feedback has been submitted. Was there any additional questions or concerns I can help address today?
Revise Fearnet or chiller; or create a new cable horror channel
Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2
Question
Accepted Solution
Requesting assistance to waive Early Termination Fee due to returning to active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I actually started out using Xfinity in my original household, and because of my long-standing loyalty to the brand, I opened another Xfinity account w
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Billing
@user_th6nr1 thanks for taking the time to post on our Xfinity Community Forums page. I'd love to do everything I can with the video issues you are experiencing. So that we are on the same page, Can you let me know what troubleshooting steps you have
xfinity lies
I have been with xfinity for a little over 2 years. They increased my bill for no reason about 3 months ago. Then they shut our tv box off and said I had to get a new one. I drove up and got a new box. It took 24 hours to get back the bare minimum of channels. Xfinity has now lowered my wifi speed a
Question
Xfinityabel thank you for understanding, and please do see if one of those can make a comeback or a new horror channel entirely can be created. In the meantime I will certainly keep watching shudder and check out Xumo. But i really hope to see a hor
Revise Fearnet or chiller; or create a new cable horror channel
Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2
Question
lindago9, hello there and thanks for reaching out. I can understand your concerns and exhausing work in getting this resolved. We've migrated to Yahoo mail. Have you done your migration yet? When adding your email to your phone, you'd select the Yaho
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
Xfinity is terrible. I can't watch more than three seconds of a video without a pause. You are terrible. I can't wait until we get another internet provider in my area
xfinity lies
I have been with xfinity for a little over 2 years. They increased my bill for no reason about 3 months ago. Then they shut our tv box off and said I had to get a new one. I drove up and got a new box. It took 24 hours to get back the bare minimum of channels. Xfinity has now lowered my wifi speed a
Question
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
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Customer Service
@user_o1yb5e, I get where you are coming from, personally I am a huge horror fan and miss the channels. I was about to suggest Shudder before I saw your most recent comment. I can certainly submit feedback regarding our request to see a channel like
Revise Fearnet or chiller; or create a new cable horror channel
Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2
Question
Hello @user_be8ou3, thank you for reaching out on our community forum. I understand it is very frustrating especially when you have a service interruption. I would love to review what is going on to see if we can get to the bottom of it. Please send
HORRIBLE!! CAN'T GET AHOLD OF ANYBODY EXCEPT AI WHEN I JAVE PROBLEMS
My internet went out 2 nights ago around 7 pm, they said it would be back on by 9:55 that night, it didn't come back until after 6 pm the next day. The day after that, it went out again for a few hours, and now I'm sitting here for going on 2 hours, 3rd time in 2 days. The phone numbers they give yo
Question
HORRIBLE!! CAN'T GET AHOLD OF ANYBODY EXCEPT AI WHEN I JAVE PROBLEMS
My internet went out 2 nights ago around 7 pm, they said it would be back on by 9:55 that night, it didn't come back until after 6 pm the next day. The day after that, it went out again for a few hours, and now I'm sitting here for going on 2 hours, 3rd time in 2 days. The phone numbers they give yo
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Customer Service
Accepted Solution
user_itmr3u, hello there and thanks for reaching out! I completely understand your viewpoint and concerns. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your fo
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Requesting assistance to waive Early Termination Fee due to returning to active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I actually started out using Xfinity in my original household, and because of my long-standing loyalty to the brand, I opened another Xfinity account w
Question