Xfinity Community Forum

user_5an17v. Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know

XfinityDilary

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2 hours ago

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NFL network

DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo

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Hey there, user_mg3qcv! Thanks for posting on our XFINITY Community forum with your Wi-Fi NOW refund request. Have you already activated the service?

XfinityNatalie

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3 hours ago

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Refund

Need refund of WiFi now that was just taking out. Please

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Hey @user_27op44. Thank you for visiting our official Xfinity Forums Community support page. Highly unlikely we will be able to run fiber directly to your home, but glad to see that perhaps network enhancements are taking place. We can help review wh

XfinityDemitrius

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3 hours ago

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Fiber ran to my house

Hi, I was just writing this post to see if it's possible to run fiber directly to my home have been seeing them lay fiber cables throughout my neighborhood for the last few weeks, and I also saw that I was now being offered a two-gig plan for my network, and wanted to see if I could run fiber optic

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Fiber ran to my house

Hi, I was just writing this post to see if it's possible to run fiber directly to my home have been seeing them lay fiber cables throughout my neighborhood for the last few weeks, and I also saw that I was now being offered a two-gig plan for my network, and wanted to see if I could run fiber optic

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Accessibility

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No Internet for 4 days. No tech visit yet.

No Internet for 4 days. Visit keeps getting delayed. After last call, the so called escalation ..only resulted in getting next visit 2 days later! Pathetic service.

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Your Home Network

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Hello @user_doubce and thanks for expressing your concern on our Xfinity Community forums.Your feedback is very important to us, and we appreciate you sharing it with us. When a recording you are viewing is paused for too long, and it simply st

XfinityCliff

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3 hours ago

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Not staying paused long enough

When pausing a recorded tv show it automatically unpauses really quickly. It says 10 minutes but that is NOT long enough. PLEASE Xfinity...correct this issue! [Edited: "Language"]!

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Refund

Need refund of WiFi now that was just taking out. Please

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Customer Service

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@user_uwncx0 i tried, no answer on DM Make sure you sent that DM to Xfinity Support and not to @XfinityVictor or @XfinityChelseaB

Again

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3 hours ago

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Cancel tv deceased acctholder

Need to keep Internet but cancel all TV at address

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@user_a4y4un I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I don

Again

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3 hours ago

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How do I get to comcast email?

I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke

Question

@user_pztqso have the same problem haven't been able to sign in since last Wednesday 5/13/2026 A "me, too" post doesn't help us help you. Please give us more details without posting any personal identifying information.

Again

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3 hours ago

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Cannot Log Into Email [Edited]

I cannot log into my email

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I definitely understand how important it is to be able to access your emails @user_a4y4un, and I also know how stressful it can be when you're locked out. Have you already migrated your email account from Comcast to Yahoo? Knowing if your account has

XfinityQuemekia

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3 hours ago

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How do I get to comcast email?

I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke

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@user_azgu8u Why can't I access my comcast.net email? If you are a new Comcast customer you won't have a comcast.net email address. If you are not a new customer and you do have a comcast.net email you can find it here: https://connect.xfin

Again

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3 hours ago

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comcast.net

why can i not access my comcast.net email

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@user_xzv1fm How can I find my Comcast emails If you are a new Comcast customer you won't have a comcast.net email address. If you are not a new customer and you do have a comcast.net email you can find it here: https://connect.xfinity.com/a

Again

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3 hours ago

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comcast.net

why can i not access my comcast.net email

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Damaged box outside

There is a Xfinity box outside my and my neighbor’s condos that is totally dismantled and exposed to the elements. My signal has been poor ever since it was left this way. There is construction on the main entrance to the neighborhood but it is still accessible by the side road.

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Your Home Network

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@b68 Once you've migrated to Yahoo! Mail, we can no longer help you with your comcast.net email [or gmail, for that matter].

Again

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3 hours ago

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I want to add comcast(yahoo) email to gmail account

POP/SMTP email servers I used before transitioning to Yahoo no longer work. Does Comcast have a solution? AT&T generates a SECURE MAIL KEY for a password. This is the Google instructions for AT&T: Step 1: Generate an AT&T Secure Mail Key Because AT&T requires extra security, you cannot use your regu

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Hello @user_bekopb, and thank you for posting your concern on our Xfinity Community forums. Are you referring to an @comcast.net email or email from another provider you access using Xfinity Internet services?Also, as @Again has helpfully asked

XfinityCliff

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3 hours ago

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emails

I have not received any emails for several days Myra

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Issues with compatibility

Has anybody else had issues with getting a phone that is compatible with Xfinity I've bought two brand new phones off of Amazon which both said they were unlocked for all carriers including Xfinity and I get them and I put in the MEI number they're not compatible. I live on disability so I am on a v

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Devices

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How do I get to comcast email?

I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke

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Sign-In and Account Management

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Thank you for reaching out to our team. I will be happy to take a look at any billing questions you have. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if

XfinityJohnG

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4 hours ago

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billing issues and customer service via chat and phone call

would like to have a solution to our issues regarding bill increasing and after several attempts via chat and phone call - Not solving the issues over 2 hours on a phone call and felt like we were speaking with an AI customer service - No Help disconnected several times and was told it was my connec

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@user_yhoam4 I have tried all that I know to do as a typist. I need some specific guidance that accomplishes the task at hand. Help please. Thanks You need to click on the address that is underlined. A box should pop up that wi

Again

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4 hours ago

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How to enter a underlined email address

I am an Xfinity customer and want to know how to enter a underlined address in my Xfinity Address Book. Help me please I don't know where to go for help with this.

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