Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (501.1K)
Do you have the ads freeze with Hulu?
Disney Plus Freezing During Adds
We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b
Question
This is happening to me too. I’ve tried everything as well
Xumo stuck on settings; can't hard reset
I'm going to throw my computer or remote at my tv if this isn't fixed soon and your xfinity assistant is useless and won't connect me with an actual person. I just moved. Like what seems like an infinite amount of other users, my TV and Xumo box worked for one day and now it's stuck on the settings
Question
Outage for iver 10 hours
When will xfinity restore service? This is ridiculous. Status still says "under investigation" for over 10 hours? Timeline: 6:00 PM – Outage reported. 9:00 PM – First ETA (missed). 11:05 PM – Second ETA (missed). 1:05 AM – Third ETA (missed). 4:00 AM – Fourth ETA (missed). 8:00 AM – Fifth ETA.
Question
•
Customer Service
NFL
If Xfinity hasn’t got their head unplugged from a particular space before preseason starts, we are gone. Been with Comcast ever since 1990 when we got married but it is just not worth it if they don’t carry one of the most popular channels out there.
Question
•
Customer Service
Billing error - essentials
I’m posting on behalf of my mother, an Xfinity customer (account ending in 4308), regarding a billing error. On 7/8/2026, a rep in the Account Terminations department processed a live switch to Internet Essentials under order #1002125454722092, confirming a rate of $130/month with her existing cable
Question
•
Billing
My ECM request to apply promotion was denied
I was promised an add on free mobile line on my xfinity wifi service and because the employee did not apply the promotion I am being charged every month. I contacted the customer service and they created an ECM ticket but it is rejected. it's Xfinity Assistant. Your ticket [Edited: Personal Informat
Question
•
Billing
complain about cancellation problem
I need immediate assistance from an official Xfinity employee regarding my account. Timeline: On July 2, I called Xfinity to cancel my internet service. The cusomer service lady suggest me to suspend it with a monthly fee of $8 which she could offer a credit of $24 to my account to cover the fee. I
Question
•
Your Home Network
Changing cell numberBUT….
I’m thinking of getting a new number much is hard since i I actually chose this 1313 number 26 years ago but it’s time for a new one I think. My main question is this, can I get a different area code other than where my mailing address is? I travel for work and I’d like to get on in NewPort RI or so
Question
•
Plan
Can you please get in contact with Disney+ and tell them to fix this problem with you. Because Hulu, which is owned by Disney works fine, Netflix is fine, Prime Video is fine, Peacock is fine, etc.… But not Disney+. so it’s not necessarily an Xfinity
Disney Plus Freezing During Adds
We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b
Question
Enhanced Speed Area
I got an email some months ago that my area would be getting enhanced speeds, and the 2 Gbps tier appeared on the deals page. I upgraded to the 2 Gbps tier but my upload speed is still stuck at 40 Mbps (when it should be around 250 Mbps) with a compatible enhanced speed modem (Coda56). Wanting to co
Question
•
Customer Service
user_snzxq9. Hi there! Thank you for reaching out, and I'm truly sorry to hear about the experience you've had. I can understand how frustrating it must be to be without mobile service for a week, especially after trying multiple support channels wit
mi línea está inactiva
Tengo Xfinity now Mobil y mi celular se daño la sim solicite otra pero ala hora se descompuso el celular también y ya no pude activar la Sim digital así que compre un nuevo teléfono lo cual quise activarlo con mi número del celular anterior,, fui a la tienda Xfinity y no me pudieron ayudar estuve ch
Question
user_75475u I understand as if hot weather is causing it, our technicians will not be able to prevent it from continuing.
Doorbell overheating
My doorbell keeps shutting off because of heat. It’s in a shaded location. Requesting assistance.
Question
user_9x6s5b Hi there! Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. What troubleshooting steps have you tried so far?
Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows
When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.
Question
user_4hxp9j We are glad to hear this has been resolved, and my team is always here if you should ever need us in the future. Take care, and have a great night.
I want to dispute a service charge
I am writing to formally dispute the $100 service charge applied to my account for the recent technician visit. I believe this charge is unjustified based on the circumstances of my installation. When I signed up for service, I was explicitly informed by Xfinity that my residence was already "pre-wi
Question
This issue was resolved and I received full credit. Thank you.
I want to dispute a service charge
I am writing to formally dispute the $100 service charge applied to my account for the recent technician visit. I believe this charge is unjustified based on the circumstances of my installation. When I signed up for service, I was explicitly informed by Xfinity that my residence was already "pre-wi
Question
@user_tyykfq Thanks for reaching out. I apologize for any issues you’re experiencing with your Internet service. You can check for service interruptions in your area anytime through the Xfinity app or by visiting https://www.xfinity.com/support
XfinityOrlandoM
commented
2 hours ago
to the conversation:
0
3
Internet
Do you all have internet
Question