Xfinity Community Forum

@user_x4flje Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati

EG

commented

43 minutes ago

to the conversation:

0

U

Setup 3rd Party Router on Fiber

Trying to do this: https://www.xfinity.com/support/articles/member-owned-router-fiber-internet Read this: https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?page=4 Posting so I can DM support directly.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

43 minutes ago

to the conversation:

0

U

Setup 3rd Party Router on Fiber

Trying to do this: https://www.xfinity.com/support/articles/member-owned-router-fiber-internet Read this: https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?page=4 Posting so I can DM support directly.

Question

Concern moved here to the Customer Service help section.

EG

commented

46 minutes ago

to the conversation:

0

U

What in God‘s green earth is going on?

This may be a duplicate post, hard to figure out this wonky forum… AnyWho For days, I’ve dealt with nonstop, outages and Internet speed so slow they’re practically useless. I spentdays, I’ve dealt with nonstop, outages and Internet speed so slow their practically useless. I spent two days tearing ap

Question

Moved here to the Customer Service help section.

EG

replied

48 minutes ago

to the conversation:

0

U

What in God‘s green earth is going on?

This may be a duplicate post, hard to figure out this wonky forum… AnyWho For days, I’ve dealt with nonstop, outages and Internet speed so slow they’re practically useless. I spentdays, I’ve dealt with nonstop, outages and Internet speed so slow their practically useless. I spent two days tearing ap

Question

user_unu7yq, Hi! Thanks for reaching out. I completely understand why you’re frustrated, especially after you explained the situation with your card and were told that $37 was what needed to be paid. Seeing a different past-due amount and wakin

XfinityGabriel

commented

50 minutes ago

to the conversation:

0

Shut Off on a weekend

So i was disconnected again without warning, checked my bill yesterday said balance due 168 on November 4th. Woke up today, disconnected cannot go to bank because it is closed and my card is locked due to fraud, which I explained was going last week, when I was also shut off for 37 dollars. I explai

Question

Hi there @user_8jku3c Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Have you ever had service with Xfinity?

XfinityDemetrise

commented

51 minutes ago

to the conversation:

0

U

Account

I dont have an account with u guys. And I just checked my email n I see a buch of bills ???

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

53 minutes ago

to the conversation:

0

U

Account

I dont have an account with u guys. And I just checked my email n I see a buch of bills ???

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a

EG

commented

53 minutes ago

to the conversation:

0

U

Modem blinking green

Help why is my internet not working and modem blinking green

Question

U

BULK SERVICE THROUGH COMMUNITIES

I switched from my own service to bulk service on Oct 16 days before my new bill was to happen on Oct 19th. I got the service and am still being charged the $80.95 for a month (Oct 25 - Nov 25) that I won't be using my own service. When calling and trying to fix this 3 times now, I am told to pay it

Question

•

Email

4

0

Good morning @user_pqqnxq, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the experience you had with the rep you worked with but you have come to the right pla

XfinityJeff

commented

59 minutes ago

to the conversation:

0

U

Formal Complaint – Misleading Sales Promises, Financial Loss, and Request for Executive Investigation

Dear Xfinity Executive Customer Relations Team, I am writing to formally escalate a deeply disappointing experience with Xfinity's sales and customer service practices. When I was considering switching my internet service to AT&T, Xfinity representatives offered me a promotion that included a free m

Question

Shut Off on a weekend

So i was disconnected again without warning, checked my bill yesterday said balance due 168 on November 4th. Woke up today, disconnected cannot go to bank because it is closed and my card is locked due to fraud, which I explained was going last week, when I was also shut off for 37 dollars. I explai

Question

•

Billing

5

1

0

Bill

I need to discuss this outrageous bill each month

Question

•

Channels and Programming

4

0

U

Account

I dont have an account with u guys. And I just checked my email n I see a buch of bills ???

Question

•

Customer Service

10

2

0

U

Modem blinking green

Help why is my internet not working and modem blinking green

Question

•

Your Home Network

7

1

0

3

RE: Property Damage Claim

I have a property claim and ticket number [Edited: "Personal Information"] this is 2nd ticket number photos have been sent in went clear evidence of the breach. If I'm not contacted in 48 hours since its been 22 days I will file a small claims lawsuit.

Question

•

Customer Service

9

1

0

hhhhh

test reply 1

Question

•

cstTest

7

3

0

converse test

test reply

Question

•

cstTest

4

0

@XfinityJK this is another test

XfinityJK

commented

1 hour ago

to the conversation:

0

hhhhh

test reply 1

Question

@XfinityJK this is another test

XfinityJK

replied

1 hour ago

to the conversation:

0

control 000

test control 0000

Question

test reply

XfinityJK

commented

1 hour ago

to the conversation:

0

control 000

test control 0000

Question