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@EG Sadly that was the first thing I tried and they removed the Split Bands option from the Edit Wifi settings page as well but I do have extenders so removing them is not an option nor should it need to be. Defeats the entire purpose.
Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.
In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh
Question
Thank you for reaching out to our team. I will be happy to assist you with getting that new modem set up for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign
Can't set up new cable modem without cell service.
I just got a new cable modem from xfinity to replace my old one (apparently the new ones support wifi 7). Setup requires using the xfinity app. Th eproblem is that the cell signal where we live is poor to non-existent and we rely on the wifi for our cell phones. With the new modem not set up yet the
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user_ro8yr3 Thanks for reaching out with your concerns. Xfinity customers can request credits for services interruptions at the following link https://www.xfinity.com/support/articles/credit-xfinity-assistant.
Without Cable Service for 6 Days [Edited]
Been without cable service for 6 days. Saw an advisory that their would be a disruption on June 26th and "sorry for the inconvenience". Well, this is more than an inconvenience but major failure on your part that you need to remedy immediately and compensate for lost service. Expect your remedy imme
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I also signed up for the military discount but have yet to see any changes...and it's been three weeks! I have tried contacting customer service and they assured me that someone from the department which handles these matters would reach out to me bu
MILITARY DISCOUNT
I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating
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so yes please let me know if this is possible
Need help lowering bill / switching to internet-only plan......
Hi. My current two year agreement is ending soon, and my bill of $105 monthly is too expensive. Can you help me convert/downgrade my current internet and local channels package to a standalone internet plan to take effect the day my contract ends on August 17. Specifically, I would like to transitio
Question
Hi. Please let me know if I can downgrade from internet and local channels to the 300mbps, unlimited and router/modem for $45 mo. Thanks.
Need help lowering bill / switching to internet-only plan......
Hi. My current two year agreement is ending soon, and my bill of $105 monthly is too expensive. Can you help me convert/downgrade my current internet and local channels package to a standalone internet plan to take effect the day my contract ends on August 17. Specifically, I would like to transitio
Question
Someone needs to get a class action going on Xfinity/Comcast. In June 2025 they turned me over to a collection company for an account that I closed (that had a credit balance). They got that "fixed" after many hours and letters later. Then this month
Sent to collections despite closing accounts
I am repeatedly receiving messages from Waypoint Resource Group stating I owe debt related to a Comcast account. I at one point had TWO active addresses with xfinity. I closed both out and returned my equipment for both addresses. Despite closing them out and being assured of this, it took months to
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Internet service down
My internet service has been out since 6/29 1:00 am, I received a notification that the outage was due to work that has completed. My service is still out and I work from home and my ac/heating is connected through my wifi. I am at risk of losing my job and substantial wages due to this unreliable s
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Customer Service
Hello, @user_bzkga4 thank you for taking time to create a post over Xfinity Forums. I completely understand wanting to look at promotion options with your current one se to expire. I did want to help get the proper expectations set up that we can onl
Need help lowering bill / switching to internet-only plan......
Hi. My current two year agreement is ending soon, and my bill of $105 monthly is too expensive. Can you help me convert/downgrade my current internet and local channels package to a standalone internet plan to take effect the day my contract ends on August 17. Specifically, I would like to transitio
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can't set up new cable modem without cell service.
I just got a new cable modem from xfinity to replace my old one (apparently the new ones support wifi 7). Setup requires using the xfinity app. Th eproblem is that the cell signal where we live is poor to non-existent and we rely on the wifi for our cell phones. With the new modem not set up yet the
Question
user_8qviah, thank you for reaching out to Xfinity Support. I would be happy to take a look at your account and see what we can do to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Cli
Xfinity platinum member unable to access free peacock premium subscription
I am a Platinum Rewards member on a legacy 1200 Mbps plan. Been a member since 2017. Free peacock premium subscription should be included as a reward for being a Platinum member. I tried obtaining the free subscription I am entitled to and the standard Peacock activation page gives me an 'offer not
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel my service
Today is 6/29/2006 and I need my service canceled immediately. I have been trying to do this for almost 2 weeks. I have moved from my previous address to a new address that Xfinity does not serve. Also, there is no Xfinity store in the town that I live in, where do I need to return my modem?
Question
They've disabled that in the gateway's admin tool now. You must use the app. See if any of this even works anymore (YMMV); To separate your 2.4 GHz and 5 GHz Wi-Fi bands, open the Xfinity app, tap the WiFi tab, select WiFi details, tap Edit WiFi set
Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.
In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh
Question
Need help lowering bill / switching to internet-only plan......
Hi. My current two year agreement is ending soon, and my bill of $105 monthly is too expensive. Can you help me convert/downgrade my current internet and local channels package to a standalone internet plan to take effect the day my contract ends on August 17. Specifically, I would like to transitio
Question
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Customer Service
Mostly Streaming services.
Help on Securing Wifi?
Need help please regarding security for my wifi. I use a Fire Stick and I keep getting buffering. I went into preferences and it shows my name for the wifi and it is secure. However the Xfinity WiFi says not secure. Why is this and is this the reason for the buffering?
Question
Same thing here on two Firesticks, have removed and reinstalled the app, and still get this error on some restarts.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Hey there, @user_cd3ngc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting the mobile lines moved over, and reaching out to us. It certainly is not what we w
Never-Ending Porting Problems
My wife, son, and I were with Total Wireless. We signed on with Xfinity mobile on Wednesday, June 24, 2026. My wife's number transferred to Xfinity right away, but my line and my son's numbers still have not transferred, and we have been without cellular service since Wednesday. We have been on the
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@user_8xvmyr We're sorry to hear you are having trouble with this request. We can help here to make sure this is completed for you just send us a direct message with your full name and the address where you have the service. The unused equipment can
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cancel my service
Today is 6/29/2006 and I need my service canceled immediately. I have been trying to do this for almost 2 weeks. I have moved from my previous address to a new address that Xfinity does not serve. Also, there is no Xfinity store in the town that I live in, where do I need to return my modem?
Question