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MLB.TV is not working through Xfinity on the ESPN app but works on every other device I use to watch. I have been on with customer support from ESPN and XFINITY and nothing has worked. Is there a fix yet.
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
What's up with the uploads
I just got the 500 mbps plan with the 100mbps uploads, we are in a newly upgraded next gen area, using xfinity equipment.... Except when I view the plan on my end it says I only get 35mbps uploads, and that's infact when I'm getting on a wired connection. When I contact support they confirm I'm on t
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The primary user on the account should be the account holder, however if someone else activated the service or provided a different name / email address they would be listed as the primary user on the account and the users invited after that would be
I am not listed as the Primary Account holder even though it is my account.
Please fix this ASAP as your site is useless to figure it out.
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user_okzg0m Thanks for reaching out to us for assistance with lowering your billing. I would be happy to review the account for any money saving options I can find for you today. Can you send us a direct message with your full name, name of acc
Reduce my bill
Hi, my bill continues to rise and I want to inquire about why, and if there’s any way I can reduce my monthly bill
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Hey, @user_id5eoh - Thank you so much for bringing this downed line concern to our attention. That's definitely something we'd like to address as quickly as possible. Have you, by chance, tried reporting it through the Xfinity Assistant? Both custome
I have a downed wire on my property
I have a downed wire on my property that I have identified as an Xfinity wire, but I am no longer an Xfinity customer so I cannot get through to anyone on the phone to come fix it. Can someone please contact me?
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Hello, @user_7mgy20 thank you for reaching out over Xfinity. I completely understand how this would be an upsetting experience, when pricing doesn't match up to what you were expecting. I'm glad our awesome Forum expert @EG was able to move your post
wifi pricing lies
On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate
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URGENT: Construction/Addition - House Box Relocation and Burial Required in Deerfield
I need to open a Pedestal/House Box Relocation ticket. My current box is being enclosed by a home addition, creating a code and access violation. I have a temporary drop that needs burial.
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Guidelines
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet speed on app Doesn't match plan
I upgraded my plan the other day (3/24/2026) to 1000 mbps. I have spent 2 days trying to troubleshoot, but the app still says that it is 600mbps, and speed test confirm that that seems to be right. I talked to a live agent yesterday (3/25/2026) they said they see that I have 1000 mbps. They told me
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Hi there @user_oow4ld Thank you so much for reaching out on our Xfinity Community Forums about moving your cable line. I'll be happy to assist. First, I may need to take a closer look into your account. Please follow the steps below to send a
Move underground cable line
I am widening my driveway and the cable line is running right through where the extension will be. Can this be proactively moved as to not cause an interruption in service?
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user_tt7ptn Hi there! We are happy to help with this request and dig a littler deeper into this. In order to get started can I first get you to send us a DM with your name and address?To send a "direct message" / "private message" message to Xfinity
Move underground cable
I’m looking to put in a fence and would like to have the underground line moved. What do I do? Thanks
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Ongoing billing issues
I am filing a complaint regarding ongoing billing and payment arrangement issues with my Xfinity service. The payment arrangement option available in the Xfinity app is not properly connected to your internal system. Although I set up payment arrangements through the app, they are not recognized on
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Xfinity Compliments
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
wifi pricing lies
On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate
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UNLOCK phone due to active duty miltiary.
I also like to be contacted by customer relation team. I am active duty military with orders oversea. Under SCRA and Xfinity own military policy, service member are entitled for unlock. I am writing to express my serious frustration and concern regarding the ongoing, unresolved issue with my militar
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Devices
How do I reduce my bill with Xfinity
Reduce my bill
Hi, my bill continues to rise and I want to inquire about why, and if there’s any way I can reduce my monthly bill
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Accepted Solution
This has been resolved. It ended up being a Corporate Escalation and they were able arrange for my number to be ported, since my account could not be fixed.
No Access to My Account
I used to have Xfinity internet years ago, but moved to an area they do not service. However, I kept my Xfinity Mobile account. Everything was fine until a few months ago. Now I can no longer access my account. It says I am not an Xfinity Mobile customer. My phone still works and I receive a "Thanks
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@user_hh44sb We do not currently have a 200 Mbps option but do have a 300 Mbps option. Using our plan builder is the best way to go about processing changes through our self-service option. Let us know if you bump into any issues while using that sys
I am looking to downgrade my internet speed.
How do I go about having my internet speed downgraded from 500mbps to 200mbps?
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Nope. Can’t do it there. The below line means I should already be the Primary account holder, so please fix it on your end. ”The account owner is automatically the Primary user.”
I am not listed as the Primary Account holder even though it is my account.
Please fix this ASAP as your site is useless to figure it out.
Question
wifi pricing lies
On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Move underground cable line
I am widening my driveway and the cable line is running right through where the extension will be. Can this be proactively moved as to not cause an interruption in service?
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Cable removal please.
user_73eevd
commented
19 minutes ago
to the conversation:
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Cable removal
I would like to have the cables removed from the alley to my house.
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