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Good morning! I am sorry to hear that you are still having troubles with our Xfinity Member benefits section on the App. Have you tried to access it on a computer?
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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I am sorry to hear tht you are having troubles with NBC Sports channel. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right
Audio issue with NBC Sunday Night Football
During NBC Sunday Night Football, the announcer dialogue is overwhelmed by the stadium crowd on all three of my Xfinity TVs. Commercials on the same channel sound completely normal, and the same SNF game through Xfinity Stream on my PC has clear announcers. Other NFL broadcasts are normal. Changing
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Good morning user_6k0ymp. Thank you so much for the post! Activation for Peacock is a pretty smooth process. Here is the direct activation link that you are able to use to get that all setup.
Peacock subscription
Hello, I am a Gigabit internet customer but I missed my original 90-day window to activate Peacock Premium. The activation link is missing from my account page. Can an Official Employee help me open a ticket with the Advanced Repair Team to provision my account?"
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Hello, @BB_72 we are aware of the membership access error and actively working to resolve this. I apologize for the inconvenience and hope to restore access to loyal customers like you soon. For now, we are asking those affected to try other browsers
can't access my membership benefits
Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').
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user_t6o3cg Hello, and thank you for reaching out. I'm very sorry to hear about your experience and can certainly understand how frustrating it would be to continue seeing charges after requesting cancellation. We'd be happy to review the account, co
GETTING CHARGED AFTER I CANCELLED
I AM GETTING CHARGED EVEN IF SERVICES ARE CANCELLED AND I CANT CONTACT ANYONE
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Hello, @user_yczzev are you able to get the pin from the Xfinity app? You can try by going to Services, Mobile Lines and Data Usage, select the mobile line and lastly "Transfer or Cancel This Line."
Port out pin
I am reaching out here to give Xfinity Mobile an opportunity to resolve my issue before I escalate it to the Federal Communications Commission (FCC). I am trying to transfer my existing phone number to another, but when I contacted Xfinity Mobile to request my transfer PIN, I was told that I must ma
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Harjitsandher88 Hello, and thank you for reaching out to the Xfinity Community Forums. We'd be happy to help review the account and see what options are available for updating the billing information. To get started, please send us a Direct Message w
Update my billing statement to have my name and spouse's name
I need to update my billing statement name to include my spouse's name for proof of residency.
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user_8cx4tl Thank you for sharing the update! I'm glad to hear after working with our support team, your services are working better. We will keep an eye on it for the next few days to make sure there are no hiccups.
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
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We would be happy to take a closer look at your services @user_0its7k have you had a chance to check the status center?https://www.xfinity.com/support/status
our service hasn’t worked in a week
please call asap or send me your phone number, soooo frustrated and wasting our money
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Gwizz, Appreciate your reply. I was sure I wasn't the only one to have this issue since Xfinity mobile has been around for a while. Just hard to believe they've programmed their system to do this. I don't find it an acceptable business p
iPhone Upgrade Issue
Hello,I am writing to request executive assistance with what I believe is an Xfinity Mobile system lock on my account. I recently attempted to upgrade a device on my line. However, the first order attempt had to be canceled. I went to my local store to upgrade my iPhone 14 Pro to an 18 Pro on Octobe
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Good morning @user_7j4suu, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the exposed wires, but you have come to the right place for assistance wi
Exterior cable box won’t close
I just saw that our exterior cable box is wide open and the cables are exposed to the elements. There are too many cables coming out of it to properly close it and I don’t want to touch the cables.
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Support engineer worked on it for more than 3hrs last night, I think he reset my whole account, cleaned up some stuff, even remotely rebooted all of my hardware, which seemed to be confirmed by the abnormally long rebott process of all of my equiment
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
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user_8xg7f0 Hello! Thank you for reaching out. We are very sorry to hear that you were not given the box you wanted more than once. We'll be happy to take a look and see what we can do to get the box you want. Please send a Direct Message with your f
I keep getting the wrong cable box
Last week I went to the Xfinity store to get a XG1v4 cable box, requesting that specific model, mentioning that I want a 4K/Multiview capable box. They give me a box that is not the XG1v4, and is not 4K or multiview capable - it is a much older box. So today I call Comcast and order the precise cabl
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Subject: Formal Billing Dispute — October 1 and October 20 Commitments, $147.82 Payment, and $42.77 Next Bill
Subject: Formal Billing Dispute — October 1 and October 20 Commitments, $147.82 Payment, and $42.77 Next Bill I am requesting a formal billing review and escalation to a billing supervisor regarding my recent plan changes, the $147.82 collected from my account on October 20, 2026, and the billing ad
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Billing
@user_y4ndu5 I would reach out as well if I am unable to access my channels. When did this start? Have you tried checking different usernames to see which email address is tied to your account? I would like for you to start with this link http://xfin
Hbomax
No longer available, though i pay for HBO. And when i try to sign in to hbomax via providers, i get a message saying that mine is not the primary account. Well, it's the only Xfinity account we have.
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I am paying for 2000 Mbs. I am getting 102% of 1200 Mbs according to my Xfinity app and wired test speeds connected to my cable modem. I want a refund for the last month for the difference in speed. I also want someone to reprovision my bootfile. You
bootfile
I recently upgraded from 1.2gb to 2gb. I am using Netgear CM2000 for my modem and I am locked at 1.4 gb from the modem with cat6 cable. Can you check my equipment provisioning and apply the special code in the billing system to force-push the 2 Gbps bootfile to my modem? Thanks
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@yogib60 Hello, and thank you for reaching out. I can understand how frustrating it is to deal with repeated service interruptions. We'd love to take a closer look and see how we can help. Please send us a Direct Message with your full name and serv
XfinityChristy
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Formal Escalation – Recurring Xfinity Internet Outages in My Area
Hi Xfinity Support, I'm contacting you to formally escalate the recurring internet outages in my area. This has happened multiple times, and I'm frustrated that I'm repeatedly losing a service I'm paying for. The Xfinity app has confirmed another outage in my area today. I would like to understand w
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