Xfinity Community Forum

U

@XfinityAlyssaA I tried singing out, restarting phone and even reinstalling the app and none of it works. I have also tried the website as I mentioned earlier both on mobile, iPad and PC and all that does is it tells you to download the app and sig

user_uucofv

replied

7 hours ago

to the conversation:

0

U

Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

Question

user_g16x45, thank you for reaching out and creating a new post. I see you want to remove the two-factor authentication you previously had set up. Were you having trouble with this feature, or was this something you no longer wanted?

XfinityVianney

commented

7 hours ago

to the conversation:

0

2

U

can't remove 2fa

I am a former customer maintaining my email-only account. I am currently unable to remove the 2FA because when I attempt to sign in, it says 'You don't have an Xfinity account.' I can still access the email, but not the account area where I can disable 2FA.

Question

Ok @user_uucofv, have you tried logging out of the app and then signing back in? If so, have you also tried accessing your account through the online web portal instead of the app to see if you experience the same issue there?

XfinityAlyssaA

replied

7 hours ago

to the conversation:

0

U

Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

Question

U

@XfinityAlyssaA I added a service several weeks ago but the rewards were working after. I think this might have started after an app update maybe (not sure)

user_uucofv

replied

7 hours ago

to the conversation:

0

U

Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

Question

user_yi6vy4. Thank you for providing those details, and I sincerely apologize for the frustration you've experienced. I can certainly understand how concerning it must be to have an activation issue remain unresolved after multiple contacts and disco

XfinityDilary

commented

8 hours ago

to the conversation:

0

U

Post

I’ve had an open Xfinity Mobile support ticket for over 10 business days trying to get an eSIM activated on my iPhone. A rep previously identified a backend provisioning error — my account is missing the eid and SoftSIMSKU fields needed to generate the eSIM. Since then I’ve been through three separa

Question

U

can't remove 2fa

I am a former customer maintaining my email-only account. I am currently unable to remove the 2FA because when I attempt to sign in, it says 'You don't have an Xfinity account.' I can still access the email, but not the account area where I can disable 2FA.

Question

•

Accessibility

15

1

0

user_ctfucd, I see you've been attempting to get your previously purchased content as well. Do you recall setting up the Movies Anywhere service, which you can read about here https://www.xfinity.com/support/articles/moviesanywhere?

XfinityVianney

replied

8 hours ago

to the conversation:

0

Move purchases from one account to another...

I'd like to move purchased movies from one account to another. How can this be done? Thank you.

Question

U

No coax ports in house

I just switched to Xfinity and was happy to start setting it up until I realized there are no coax ports in my house. All I could find are Ethernet ports. I didn't know that it would need a coax port until it had arrived. I need help!

Question

•

Your Home Network

9

0

U

I expect to get a refund for the missing NFL network and red zone. Please confirm.

user_v5hrza

commented

8 hours ago

to the conversation:

0

NFL Network and RedZone

What is going on with NFL Network and Red Zone? Says on google that is was restored in June but I still don't have it. What is going on? Please respond

Question

Thanks for your comment, user_3dzxdb. I'm sorry to hear you're experiencing a similar issue. Since it is only affecting the HBO MAX app, I recommend we run some tests on our end. Could you please send our team a Direct Message with your name and serv

XfinityDilary

replied

8 hours ago

to the conversation:

0

U

Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

Question

Hi ducetrip, thanks for stopping by the community forums! Can you provide us more information as to what error you're receiving when trying to log in? Also, are you attempting to log in directly through the Xfinity Email website, or through a 3rd par

XfinitySean

commented

8 hours ago

to the conversation:

0

My email

Why can’t I log into my email

Question

U

I've been trying to have my movies onto a new account but I just get a runaround. I'm still at the same address though.

user_ctfucd

commented

8 hours ago

to the conversation:

0

1

Move purchases from one account to another...

I'd like to move purchased movies from one account to another. How can this be done? Thank you.

Question

U

Stuck on voice guidence

My new box is stuck on voice guidence

Question

•

X1

9

1

0

To confirm, was the payment made to restore service @user_habfxt?

XfinityQuemekia

replied

9 hours ago

to the conversation:

0

U

Trying to connect with my Internet

Paid bill not getting service

Question

Good evening, @bwpritz! Thank you for posting on our Community Forum! We appreciate your loyalty to us and taking advantage of your Platinum membership rewards! Apologies that you are not able to enjoy Peacock just yet! Thank you for providing thos

XfinityMelinda

commented

9 hours ago

to the conversation:

0

B

Peacock Premium Perk Broken

I'm a Platinum Xfinity Rewards member and received the email to claim my included Peacock Premium perk on 7/23. I've followed every step in the process, first attempt on 7/24 and again on 7/26 and hit a dead end at each stage: Clicked "Redeem Peacock" from the email → taken to the membership page, w

Question

U

Can someone help me please

user_habfxt

replied

9 hours ago

to the conversation:

0

U

Trying to connect with my Internet

Paid bill not getting service

Question

U

No I don't have any notice

user_habfxt

replied

9 hours ago

to the conversation:

0

U

Trying to connect with my Internet

Paid bill not getting service

Question

@scepz thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with the upgrade issue you are experiencing. Please send a direct message including your full name and service address, and we can

XfinityAbel

commented

9 hours ago

to the conversation:

0

S

Can't use anytime upgrade due to previous pending activations

So here lies an issue that I've been having for a while now. I upgraded to Mobile plus, and tried to use the anytime upgrade, but apparently I have 2 pending activation's showing under my line that is preventing me from doing so. I even went into a store and the rep showed me I had a few error's on

Question

U

No I haven’t made any changes to my account, or moved or transferred service.

user_qaacom

replied

9 hours ago

to the conversation:

0

U

Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

Question

Good evening @user_uucofv, and thank you for reaching out on our Community Forums to let us know that you're also experiencing issues redeeming your Xfinity Rewards. We appreciate the opportunity to help. To confirm, have you recently transfe

XfinityAlyssaA

replied

10 hours ago

to the conversation:

0

U

Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

Question