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@Asyd Thank you for sharing the screenshots. We'll have to take a closer look. Please send us a Direct Message with your name and address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Sta
High jitter / Latency issues while playing GPS games online
I got xfinity installed in Feb and in June I started having issues with internet while I have been playing online competitive games like Counterstrike 2 I have been facing constant lag and jitter issues everytime and everyday. Been playing on wifi since day 1 and didn't have any issues before no cha
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@Opus18 I would say that contacting Norton may be the way to go but we will keep this open in case you do need additional help from us. Let us know what Norton says!
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Yes 109% sure. The screen shot will not show up here. Has some kind of error. This is a mess. Maybe I’ll call Norton because I’ve tried for 3 days and can get no password.
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Thank you for reaching out to our team here. I would be happy to take a look at any issue with your service and escalate that from here for you. Can you send me a direct message with the full name and complete address for your service? To send a dire
upload speed drops out randomly
hi so ive had 5 tech visits, I am experiencing chronic upload drops caused by upstream signal noise on the local plant. I have already had all lines and drops replaced from the pole to my modem. My upstream power is fine at 45 dBmV, but my logs are flooded with T3 timeouts and severe packet loss. Be
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Greetings, user_oox9e6! Thanks for reaching out with your I Cloud concerns. Just for further clarification, are you referring to I Cloud storage from your Apple Mobile phones?
i cloud
i cannot figure out how to get added back intom my i cloud acct we have two other family members that have it alreasdy
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Thank you! I have sent you a private message with my details. Will I be contacted for the resolution of the issue?
I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?
I don't see any option to activate my peacock subscription in my xfinity account
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Good evening user_zurrnp. I know you mentioned the TV is not a smart tv, does it have an HDMI port on it though? The Xumo Stream box should connect with an HDMI Cable to your television.
Can't get my Xumo connected .
I just got my Xumo today and I can't get it connected to my TV which not a smart TV. What can I do to make it work?
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Ok, thank you for the screenshot and for confirming that information @user_3b9wio, we appreciate it. Since the 90-day activation window has been missed, we’ll need to submit a ticket to our Advanced Repair team to help resolve the Peacock act
I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?
I don't see any option to activate my peacock subscription in my xfinity account
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Blocked emails
I am not receiving emails from places that send things to me to announce critical meetings or sign ins and they are not in my inbox, junk, or Trash. How can I check to see what email addresses are being blocked and I unblock them?
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I am having the same issue for the last 4 days. No email will show on the xfinity app. Please tell me you are at least working to fix this issue.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Good evening, and thank you for reaching out on our Community Forums regarding your Peacock activation concerns @user_3b9wio, we appreciate it. I see that you mentioned you’re not receiving the option to activate your Peacock subscription and
I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?
I don't see any option to activate my peacock subscription in my xfinity account
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i cloud
i cannot figure out how to get added back intom my i cloud acct we have two other family members that have it alreasdy
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Sign-In and Account Management
Thank you for posting on our community page! @ldinpa provided some very helpful information❤️. After reviewing their response to you, do you still require assistance?
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?
I don't see any option to activate my peacock subscription in my xfinity account
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Customer Service
I had the same problem and it took me 7+ hours to get to a human for assistance. The Yahoo AI assistant is virtually useless!
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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Thank you for reaching out to us @heyeaglefn! For troubleshooting purposes, please: Clear the cache and cookies on your device’s web browserClose all your browser’s windows.Load our website in a new browser session.Scroll to the bottom of
Xfinity Rewards Free Movie Not Appearing on Rewards Page
I've noticed that the Xfinity Free Movie that comes out on Thursdays doesn't appear as an option for me, despite checking throughout the day on Thursday and being at the Diamond Level. For the past few weeks, I have seen it offered starting around 12 pm EST. I checked soon after, but it doesn't appe
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@Molly2026 Thanks for reaching out to us about moving. I would be more than happy to assist you. Are you transferring your service to the new address?
XfinityCarolyn
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Moving
Im moving and need to know what to do
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