Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (442.5K)
We appreciate you taking the time to share your experience and feedback. While there is not a way to remove the messaging, you can always implement using a third-party email client to view your emails. I certainly recommend making the change. I perso
Removal of email sign-in message 'A better email experience is now available for you'
I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.
Question
@user_5qymkb I’ll join! I recorded my chat sessions, attempts to cancel, phone records, etc. to round it all off I had at 40 min conversation on which I repeatedly asked to cancel and they refused.
Cancellation online per California's Automatic Renewal Law (ARL)
Hello, I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so. (I have looked for the Direct Message icon per earlier forum threads and don't see it in m
Question
Xfinity xFi app
I can no longer access my Xfinity Router via the IP address. It tells me I need the Xfinity xFi app. Is there a way around this? I want to be able to adjust the router's settings from my computer.
Question
•
Your Home Network
@XfinityAngie not looking for TCM. We had MOVIES TV NETWORK and as of this morning it has disappeared. It’s supposed to be on 1184 but there’s some different channel on there.
Movies TV network gone?
Suddenly this morning the Movies TV network is gone. Why? It’s bad enough I pay so much for my tier and don’t get TCM, now this channel is gone?
Question
@XfinityKei There is no obvious way to opt out of seeing the screen. There is only the 'Not ready to upgrade?' message which allows progressing to Xfinity email. The same message returns at each login. See my additional post with the te
Removal of email sign-in message 'A better email experience is now available for you'
I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.
Question
When I click to sign on it is the first page I get. If I could post a screen picture I would, this is the text within the blue screen. There is no obvious way to turn it off. A better email experience is now available for you You're i
Removal of email sign-in message 'A better email experience is now available for you'
I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.
Question
Service Cancellation
I am looking to cancel my internet services but due to my work schedule I am unable to find the time to wait and do it over the phone. I was wondering if there is another way to go about cancelling my service?
Question
•
Customer Service
@XfinityThomasA It might be prudent to follow through on the suggestion. Their circumstances might be different. But @XfinityThomasA , note my response when @XfinityQuemekia made the same suggestion to me oh-so-long ago. I wrote: Good th
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Hey there, @user_iehju9, thanks for reaching out through Xfinity Forums regarding your Wi-Fi Pass. Our Wi-Fi passes are managed through the Xfinity Assistant. Have you reached out to the assistant for support?
Cancel now Wi-Fi
Hello! I upgraded to Xfinity Internet a year ago and thought it would automatically cancel the now Wi-Fi pass not I noticed I'm still being charged for it. I just want to cancel but I can't figure out how.
Question
user_ktuazb - Thank you for your feedback! You might have the best results by clearing your locally stored data — this often works even better than restarting the device when you’re seeing app‑specific “Something Went Wrong” e
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Account..S?
I have 2 Xfinity accounts as of a few days ago, and the same day I ended up with a credit on an account and now my phone is suspended???? Make any of this make sense please.
Question
•
Plan
Cancel now Wi-Fi
Hello! I upgraded to Xfinity Internet a year ago and thought it would automatically cancel the now Wi-Fi pass not I noticed I'm still being charged for it. I just want to cancel but I can't figure out how.
Question
•
Customer Service
Even though you may have claimed the benefit, the items are shipped to the address on the account on a first come, first served basis @user_de7689865y. As supplies have depleted, no more pins are being shipped.
xfinity reward olympic pin not received
I claimed a limited edition Olympic pin on Feb 5th but haven’t received it yet. It’s in my claimed rewards, "Enjoy this limited edition pin from Xfinity!" 1st Reported through customer care February 19, 2026 - Request [Edited: Personal Information] but haven’t heard back. Would you please look into
Question
user_ryzvqm - Hello, and thank you for taking the time to share this feedback and reach out to us about your missing channels. I know how frustrating it can be when something you rely on suddenly isn’t working, and I’m here to help. Let&r
Missing channels
I am subscribed to the Entertainment package, but channels within that package are not available to me including TLC, Golf Chanel, Nickelodon. I have talked to at least 8 different support personnel via text, chat and phone with no luck. These reps have lied multiple times, saying that TLC isn't par
Question
user_u0csx7 Thank you so much for stopping in for help with reporting a downed line. We do have a report and issue process that includes safety issues like downed lines. If you check out our Report an Xfinity refund issue, payment issue, or safety co
Downed wire
Could you please add a more direct way to report downed Xfinity service wires to your customer support system? I have a downed Comcast fiber optic cable laying on the ground. My service is not interrupted and the wire is not broken. It has simply pulled free from the pole and fallen to the ground. T
Question
You absolutely have the option to change your payment method on both the app and the web. @user_cxiw1t Did you need assistance getting it complete?
Cancel my service please
Tried removing my payment method hoping that you would get the message. Why do you not have this option on the app or your website. And NO I do not want a call a week from Tuesday to cancel
Question
Thank you for your reply. I have confirmation I was able to claim a pin but it was never sent to my address. Exciting benefits become available but aren't necessarily received even if claimed? 🤔
xfinity reward olympic pin not received
I claimed a limited edition Olympic pin on Feb 5th but haven’t received it yet. It’s in my claimed rewards, "Enjoy this limited edition pin from Xfinity!" 1st Reported through customer care February 19, 2026 - Request [Edited: Personal Information] but haven’t heard back. Would you please look into
Question
Downed wire
Could you please add a more direct way to report downed Xfinity service wires to your customer support system? I have a downed Comcast fiber optic cable laying on the ground. My service is not interrupted and the wire is not broken. It has simply pulled free from the pole and fallen to the ground. T
Question
•
Customer Service
user_bjdicr, this abuse email option is ideally for spam coming from within the comcast network. You can send other spam emails as an attachment to missed-spam@comcast.net. Currently, the spam option and reporting the emails is the best path. &
Email Spam Problems
Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr
Question
user_6ziz5d - Hello, and thank you for joining the Xfinity Forums community. I’m really sorry you’re seeing that XRE error code — I know that would have me reaching out for help too. Let’s work through this together and get th
XfinityThomasA
commented
2 hours ago
to the conversation:
0
0
Xre-03062
This error code has been coming up for about a week off and on. I’m a little frustrated tonight (Tuesday). I need to downgrade my plan and go with your streaming package.
Question