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In need of utility service

My plan covers 1100 Mbps of WiFi, and for the past few months I have been getting 5 Mbps, making my service unusable - I have been living off my phone hotspot. Originally we thought it was the router, so we upgraded it to a new Xfinity one. That didn’t work, so a technician came to check out the pro

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I moved

I moved to a new location

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audio is back to normal now

 commented 

2 hours ago

 to the conversation: 

1

nbc sound stuttering

is there a problem with audio in the broadcast? sound is stuttering, can’t understand speech. watching news right now 4:22. also happening during commercials. the same is heard on both 188 HD and 5 SD channels for nbc. a friend also has same issue and he lives 10 miles away so it’s not house cabling

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Activate Peacock

I signed into xfinity. How do I activate Peacock?

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I fo everything reqired and still can't get my email.

 to the conversation: 

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Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

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“As soon as possible” is NOT an eta update!!!

My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit

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@user_fg4tb7​ used this xfinity support and direct support and the return accepted right away

 to the conversation: 

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Frustrated with Xfinity Mobile support regarding Trade In

On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir

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I can confirm. In northern suburbs of Chicago-all boxes doing it.

 commented 

2 hours ago

 to the conversation: 

0

nbc sound stuttering

is there a problem with audio in the broadcast? sound is stuttering, can’t understand speech. watching news right now 4:22. also happening during commercials. the same is heard on both 188 HD and 5 SD channels for nbc. a friend also has same issue and he lives 10 miles away so it’s not house cabling

Question

nbc sound stuttering

is there a problem with audio in the broadcast? sound is stuttering, can’t understand speech. watching news right now 4:22. also happening during commercials. the same is heard on both 188 HD and 5 SD channels for nbc. a friend also has same issue and he lives 10 miles away so it’s not house cabling

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13

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How long does it take when you pay threw a third party

I paid my bill yesterday threw a third party and I have the confirmation number and no one can turn my service back on

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@user_8t4x6o I apologize. You mentioned you had spoken with several supervisors. Normally, a tech appointment is one of our first steps to escalate any issue. Without a tech visit, with almost all issues, we are missing important information on the s

 to the conversation: 

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Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

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Ill let you know if it doesn't

 to the conversation: 

0

Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

Question

i retried the assistant and it found an error this time. I have an appointment scheduled Friday. Hopefully they fix it.

 to the conversation: 

0

Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

Question

I do not like that we were forced to switch to Yahoo or cancel our Comcast email. I have been switched to Yahoo now for 7months and it is horrible. Not the nice neat emails as before. Too many ads. Cannot get rid of them. Lost a lot of group contact

 to the conversation: 

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Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why

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Hi there, @user_3e831o! Thanks for reaching out about the area upgrade. I am glad that your service is stable. We have been enhancing our network for a couple of years now to our next generation network. That provides higher upload speeds and lower l

 to the conversation: 

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Jitter problems

For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets. Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm con

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how do I get a tech out to fix this?

 to the conversation: 

0

Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

Question

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