Xfinity Community Forum

@user_d911bd I am sorry to hear you are having the issue with removing the last watched channel. I am showing other users are reporting to no longer have this issue. Are you still having the issue?

XfinityDena

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1 hour ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Rachael_Marie97 Thank you for taking the time out of your day to post your concern to our Xfinity Community Forum. I do apologize for the delay of service installation to your home. It sounds like your location has never been serviced by Xfinity befo

XfinityMartyR

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1 hour ago

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R

New Customer Service Failure: 4 No-Shows and 2 Weeks Without Internet

am writing this because I am beyond frustrated and frankly shocked at the level of service I’ve received as a brand-new customer. I signed up for service and was promised an installation last Saturday. It has been a downhill experience ever since: Saturday (initial apt): Tech arrived but stated they

Question

@user_tl33xz I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting s

XfinityDena

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1 hour ago

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Recurring Connection Drops - Work from Home Impact - 33027

To whom it may concern, My internet service has been dropping several times a week for quite a while now. As I work from home, these frequent outages are unacceptable and are significantly impacting my ability to do my job. Could you please investigate if there is an equipment issue or a known probl

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Who to speak to about @COMCAST.net to @Yahoo.com email disasters?

Hello. My apology for the alarming word "disasters" but for the past hour I have been trying to contact someone at Comcast about the @Comcast.net to @Yahoo.com email migration. Your own site says to contact you before migration and Yahoo after migration. But there is no way to contact Comcast/Xfinit

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Customer Service

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HELP!!! for login acct and pswd

user_69h3bg

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1 hour ago

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email login

need a phone number to a live agent

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@XfinityFrank Am I crazy or is there not such an icon anywhere on the page? I see this solution posted everywhere and there's no option to direct message anyone.

user_dnqi3d

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1 hour ago

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Cancel my account

Hello, I am requesting to cancel my account. Not sure what the process is so please call back on my mobile number that is associated with my account. Thanks [EDITED: Personal information.]

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email login

need a phone number to a live agent

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Email

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Topic closed.

EG

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1 hour ago

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Speed capped at 60/6 Mbps on XB3 Gateway – San José Downtown, Hardware Bottleneck?

helloo everyone, I’m troubleshooting a consistent speed cap in San José Downtown. We are using a 3rd Gen Xfinity Gateway (XB3) from 2013/14 in Bridge Mode connected to an Asus router. The Issue: Speeds are stuck at ~60 Mbps Download / ~6 Mbps Upload. Testing: The Asus router’s internal speed test co

Question

@HT210-fma @XfinityJanelle Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

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1 hour ago

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HF

Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)

I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s

Question

Neon_marlin Hey there! Thanks for taking the time to write us on this great Friday morning. Our team is happy to look into the account and verify the speeds you are eligible for and to make sure you are on the best plan for you. In order to get start

XfinityJorge

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1 hour ago

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X-Class availability question

I’m not able to get X-Class service despite the customer portal showing it available for my account. I received a message from XFinity on Wednesday that I was eligible for a speed upgrade, and they offered to send me a new modem. I was surprised when it showed up the next day. I was able to connect

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

to the conversation:

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N

X-Class availability question

I’m not able to get X-Class service despite the customer portal showing it available for my account. I received a message from XFinity on Wednesday that I was eligible for a speed upgrade, and they offered to send me a new modem. I was surprised when it showed up the next day. I was able to connect

Question

@johnsev @XfinityAlyssaA Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

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2 hours ago

to the conversation:

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J

Frequent Internet Speed problems

I pay for Internet speeds of 2GB. I routinely find my speeds are less than 1MB. I have called in with this problem several times over the past couple years. Technicians come out, modems get changed, but it always ends up back and this ridiculous service. I just rebooted my modem and router. I am att

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X-Class availability question

I’m not able to get X-Class service despite the customer portal showing it available for my account. I received a message from XFinity on Wednesday that I was eligible for a speed upgrade, and they offered to send me a new modem. I was surprised when it showed up the next day. I was able to connect

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Customer Service

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No worries ! 😊 😉

EG

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2 hours ago

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U

DNS settings in Admin login

I need to understand why the ability to change DNS settings, for someone who is an IT professional, has been turned off. Got new modem because previous modem (only lasted a year) all the sudden had port issues. Go to direct my DNS to my DNS provider and find out that the service has been locked down

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fontdog, give this a try: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detai

XfinityAngie

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2 hours ago

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Need a new main TV box.

After a storm, my main TV box stopped transmitting a picture to the TV. (It still partially works, as the other boxes receive a signal and we get TV on them.) This is the second time this has happened since we had service, and I know I just need to replace that box like I did the first time. The cha

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

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R

New Customer Service Failure: 4 No-Shows and 2 Weeks Without Internet

am writing this because I am beyond frustrated and frankly shocked at the level of service I’ve received as a brand-new customer. I signed up for service and was promised an installation last Saturday. It has been a downhill experience ever since: Saturday (initial apt): Tech arrived but stated they

Question

@user_py51xl - We know you might reach out using another method before we follow up with you, but I'd like to touch base with you one more time before we remove your profile, if that's alright. I've already let our moderators know you'd still like fo

XfinitySara

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2 hours ago

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Delete Account

I do not recall creating this profile. Please delete it. Thank you.

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Ok, sorry I didn't knew. In that case we both know what's going on

user_kpdu09

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2 hours ago

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DNS settings in Admin login

I need to understand why the ability to change DNS settings, for someone who is an IT professional, has been turned off. Got new modem because previous modem (only lasted a year) all the sudden had port issues. Go to direct my DNS to my DNS provider and find out that the service has been locked down

Question

Hey @user_0pupma , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience with the Xb10. I greatly appreciate you taking the time to provide us with your feedback.

XfinityJanelle

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2 hours ago

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XB10 interfeeeing with my streamong

Hi, I installed my new XB10 late last week and suddenly, I was not able to watch some channels from my Roku account. I moved back to the XB8 and all the channels are available now. Additionally, I was having issues looking at my cameras with the XB10, which was fixed when I went back to the XB8. Sou

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Hello @user_gswc0t Unfortunately there are scam emails out there pretending to be us. There is not much that can be done to prevent them from pretending they are us. But we have a few ways to tell if it is a scam or official emails. Emails fr

XfinityMatthew

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2 hours ago

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How can Xfinity's spam and phishing controls be soooo poor?

Does Xfinity not care about their own integrity? I get so many phishing emails from people pretending to be "Xfinity"... the company's programmers cannot be that inept, can they?

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