Xfinity Community Forum

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I need to change payment method

user_8x7m7y

commented

49 minutes ago

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Payment method

I am trying to change my payment method but can't find the proper screen.

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@XfinityMartyR We have been having the same problems for WEEKS. It constantly logs us out (sometimes multiple times in a day), and when we go to log in, it tells me that we're already logged in. This is on a new (5 weeks) Samsung TV, but it a

user_i3h0fo

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53 minutes ago

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CNBC app doesnt work with Xfiity log on any longer

Sometime audio only. On Roku and Samsung I get a random error message. "something went wrong..."

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Printers

I have tried 2 different printers to connect to my WiFi and both would not connect

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Customer Service

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So my question remains - do they work with the XER10 gateway?

user_rva3rw

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54 minutes ago

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XER10 - Do Xfinity WiFi Extenders (Pods) work with this?

Have some weak WiFi areas in my home w/ the XER10 (EPON-FTTH). Because lack of a bridge mode seems to put the kibosh on doing a mesh system via Eero or Orbi (please correct me if I am wrong on this), would using the Xfinity WiFi extenders/pods be a viable option? The Xfinity website doesn't make it

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@XfinityBenjaminM I've tried everything you listed. I had not previously had the free peacock. I was just made aware that it was free as part of my subscription

user_c02rgi

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55 minutes ago

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Peacock

I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity accou

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user_rzcwxo Thank you for bringing this concern, and issue to our attention. Please do not run over the cables with your lawn mower, it is not recommend! Send us a direct message, so we can ensure a service order has been opened to attended to

XfinityMartyR

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56 minutes ago

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lines down

fiber, optic line and cable is down in my yard. It’s been down for several weeks and no one has come to repair it. I’m likely to mow over it with my lawnmower if someone doesn’t come and take care of it. [Edited: "Personal Information"] ph [Edited: "Personal Information"]

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Agreed. I was told this was not scheduled because a modem was never ordered. I did that on April 23 once I found out the tech didn't do it. I was told we would receive it 2-3 business days and even activated the required mobile line. I checked today

user_updvj1

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57 minutes ago

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They cancelled service

We signed up with a promotional package. Tech came by and said we needed the cable brought to house, which happened in a decent amount of time. Then nothing. I did a chat and was told a modem was never ordered. Also had to add cell service. Whatever. Modem was supposed to come 2-3 business days. Nev

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Hey @user_knfsk0, We appreciate you taking the time to reach out and express your concerns regarding the International Long-Distance calling. With being an active Xfinity Mobile member for only 1.5 weeks, Xfinity Mobile members can only make calls to

XfinityDemitrius

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59 minutes ago

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cannot call internationally

tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again

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Happy Monday user_x0ptoh! We hate to lose you as an Xfinity member, but I'm wishing you the best of luck with your upcoming move 👏 If you could send our team a direct message with your full name, the name listed on the account (if different), and th

XfinitySeth

commented

59 minutes ago

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Cancel service

Leaving lease, need to cancel 5/9/26

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Hello @user_3ce8dx thank you for reaching out on our community forum. I know how important it is to keep your billing within your budget. I would love to help you look at available offers. Please send us a direct message with your full name and serv

XfinityAbby

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60 minutes ago

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Promo Ended – Any Loyalty Discount Available?

My promotional period has ended, and my monthly bill increased significantly. Are there any loyalty discounts or retention offers currently available?

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Please return WPTV. Doesn’t Comcast/xfinity own NBC?

user_y267lz

commented

1 hour ago

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Return WPTV /NBC

It is ridiculous that you do not have NBC and WPTV as regular channels. We need you to return them to the lineup immediately especially as hurricane season is approaching

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@XfinityBenjaminM no...I had to resubmit...see above.

user_3e8e00

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1 hour ago

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Peacock

I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity accou

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I appreciate you clarifying! In that case, we'll want to take a closer look to see how we can help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll investigate further! Here are

XfinitySean

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1 hour ago

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Shows WiFi connected but not connecting to internet

This is a regular issue, about every other month. All of our devices show they are connected to the wifi gateway, but when you try to use an app, check email, or go online, you either cannot connect or you are only connected for a few minutes before you are no longer connected. Every time I end up t

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user_updvj1 Thank you for reaching out to us over our Xfinity Community Forums. It sounds like the installation of services was never completed, after the line was ran to your location. You should have had a professional installation scheduled w

XfinityMartyR

commented

1 hour ago

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They cancelled service

We signed up with a promotional package. Tech came by and said we needed the cable brought to house, which happened in a decent amount of time. Then nothing. I did a chat and was told a modem was never ordered. Also had to add cell service. Whatever. Modem was supposed to come 2-3 business days. Nev

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Having trouble trying to have access to Peacock through xfinity, because I had a Peacock subscription, but cancelled it, yet xfinity has it as still active. Can you help? I have tried calling but xfinity is such a mess, that it never works. thanks,

user_3e8e00

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1 hour ago

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U

Peacock

I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity accou

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@user_obeljp Thanks for reaching out to us regarding your Paramount+ sign-in concern. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Are you signing in using your current email on fi

XfinityCarolyn

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1 hour ago

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Paramount app freeze

We use our Paramount app often. The past few months we have had extreme issues with freezing, and eventually being booted off completely. what is the problem????

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Received it, thank you so much!

XfinityEva

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1 hour ago

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Updated my plan and now I'm not getting HBO or other premium channels

Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting

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@XfinityEva XfinityFrank did send me a DM an hour ago but I didn't know about it because my Win10 computer doesn't give me any notifications when a new DM/chat reply arrives unless I'm looking at this tab in my browser, but I'm not going to just wai

sts_66

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1 hour ago

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Updated my plan and now I'm not getting HBO or other premium channels

Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting

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lines down

fiber, optic line and cable is down in my yard. It’s been down for several weeks and no one has come to repair it. I’m likely to mow over it with my lawnmower if someone doesn’t come and take care of it. [Edited: "Personal Information"] ph [Edited: "Personal Information"]

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Customer Service

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we just joined xfinity mobile a week and a half ago. after a week of trying to get it fixed with no luck i believe i have come to the end of my patience and the end of xfinity mobile. i told the saleslady that it was essential for the calling to kore

user_knfsk0

replied

1 hour ago

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cannot call internationally

tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again

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