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It is for a Wifi internet order, but it seems that I cannot purchase amything because my account doesn't match the information.
I cannot use my registered account!
I just registered my Xfinity account with my email and American phone, but I found that I cannot purchase my product. It needs my birthday and it failed to identify after I typed my birthday. I also clicked my "account and identity" but it just showed "Something unexpected happened." How can I conne
Question
I cannot use my registered account!
I just registered my Xfinity account with my email and American phone, but I found that I cannot purchase my product. It needs my birthday and it failed to identify after I typed my birthday. I also clicked my "account and identity" but it just showed "Something unexpected happened." How can I conne
Question
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Sign-In and Account Management
cmh21 Hello, are you still having issues with the streaming application?
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
Question
user_jx6ah6. That's a great question. CommScope is a manufacturer that produces a variety of telecommunications and networking equipment, including cable modems, gateways, and other network devices. In many cases, when a device appears as "Generic Br
Unknown device
Hello Xfinity, Are you familiar with a device called “generic brand vendor commscope”? I’ve seen online that people have also encountered this. Are you able to tell me what this is? I have block/paused the device, and was curious.
Question
New TV Box Frozen on Welcome Screen Day 2
New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV. How can I request a box replacement? L
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X1
Hi there, @user_bxnyeq! I am sorry to hear you have been stuck in a login loop. I am glad you cleared the cache and our website starting working for you but want to get the Xfinity app fixed as well. 1. Have you tried clearing you cache on yo
xfinity app stuck in infinite login loop
The xfinity app for iPhone will not do anything other than tell me to change my password. I do and it still asks me to change password. I can log into my account using Edge on my PC but if I want to make a payment it creates a page that says we encountered a problem come back later. Today, I cleared
Question
@Dtuna42 same is me. And they still not saying anything about the contract. Like do Xfinity care about their customers. Because a lot of people are leaving Xfinity if this not fixed by the open of the season. We can even see preseason football unl
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@Lkpolo I did use an Icloud reload and my time machine, both should have been fine... but I had to re-add all my mail accounts.
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
Question
@1Broadcastboy I agree with you 100% xfinity should have already fixed this problem!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
This is very frustrating- I can only see the first comment and the last one- I am having the same problem. I just bought a brand new Mac book Pro, on Tahoe. I can't add my Comcast email to the mac mail. It continues to say it can't verify my user na
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
Question
We can assist with your cancellation request @user_4cmdwz. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of thi
I am trying to cancel internet & overcharging
I cant find anywhere to cacle my internet subscription
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user_d19f0b We appreciate your feedback. We want things to be as easy as possible and will always work to improve. How is everything else going now that your device is fixed?
Feedback
I had a problem with my phone in which I was not able to receive many in coming calls and text messages, I tried to go through the automated troubleshooting system. It made me go through hoops without any good results, as I was going through the process it daunt on me? Why not try reset all settings
Question
user_a1f093. I'm sorry to hear you're experiencing such high latency and difficulty getting assistance. I can certainly understand how frustrating it is to see ping times increase so dramatically, especially if others in your area are reporting simil
Memphis latency to any outside server is over 10x normal latency and Xfinity says they have no issues!!!!
I normally average 30ms pings to anywhere and everywhere. Since today that number has risen to over 300+. Posted on Downdetector and have been flooded with replies of people in the area with exact same issue. Xfinity takes our money, says all is well and then dumps you on stupid AI bots that couldnt
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Hey @user_9p5jss, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your feedback and experience. We would be more than happy to check the status of the Xfinity account and services.
XFINITY won’t allow us to cancel our service
We have called in to cancel our plan after we had internet disruptions over two weeks ago, but now they charge us for August again, even though the phone support said we’d get a partial refund for July. We have also tried to use the chat function in the app but they automatically disconnect. Why is
Question
Hello user_krsog1, and thank you for taking the time to share your experience and concerns with us in our community! Above all we never want to misinform or miscommunicate anything about your account, especially on the billing side, and we'd be happy
Complaint regarding deceptive practices
Formal Complaint Regarding Deceptive Customer Service Practices and Repeated Failure to Honor Payment Arrangements To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I have received from Xfinity Customer Service between July 31, 2026, and August 5, 202
Question
user_hym6s7, We can certanly look into this for you as well. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed
Repeatedly Sent to Collections
I signed up to add service to a second address that I ended up canceling and never setting up. I spoke to a service representative and they cleared the charges from my account. According to the app and all records, I have always been in good standing. Well this cleared debt was sent to collections a
Question
I am trying to cancel internet & overcharging
I cant find anywhere to cacle my internet subscription
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Billing
XFINITY won’t allow us to cancel our service
We have called in to cancel our plan after we had internet disruptions over two weeks ago, but now they charge us for August again, even though the phone support said we’d get a partial refund for July. We have also tried to use the chat function in the app but they automatically disconnect. Why is
Question
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Billing
FYZFYZFYZ Thanks for posting on our community forums. Is this for an Xfinity Mobile order?
XfinityDilary
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I cannot use my registered account!
I just registered my Xfinity account with my email and American phone, but I found that I cannot purchase my product. It needs my birthday and it failed to identify after I typed my birthday. I also clicked my "account and identity" but it just showed "Something unexpected happened." How can I conne
Question