Xfinity Community Forum

Katstigs, thank you so much for reaching out about your move and the $39.99 fee. I can understand why you would ask if you haven't come across it before and appreciate you asking. This would be our Self Install Plus option and has been around since 2

XfinityAmandaB

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7 hours ago

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Moving Service Technician Fee

I've been an xfinity customer for several years and have moved service before. I will be moving next week but im trying to understand why this $39.99 technician fee is required. I saw a different post that stated "The main reason I come across most often is that the new location hasn't had Xfinity s

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@XfinityTommy I made a DM and have not heard back yet :(

user_wqvn5k

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7 hours ago

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Promo Period Ended

Hi, My name is [Edited: Personal Information] and I have the 1G service from Xfinity at [Edited: "Personal Information"]. My monthly internet auto pay was $71.58 for the past 12 months, but my promo period ended and my monthly cost shot up to $102. Is there any current discounts/ promos / loyalty di

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K

Moving Service Technician Fee

I've been an xfinity customer for several years and have moved service before. I will be moving next week but im trying to understand why this $39.99 technician fee is required. I saw a different post that stated "The main reason I come across most often is that the new location hasn't had Xfinity s

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Billing

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Thanks for connecting with us here, @user_daws0x. Sorry to hear about the experience. We can review your account to check on that date for you. Please send us a Direct Message with your name and service address. To send a "Direct Message" to X

XfinityLinda

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7 hours ago

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Cancelled service but emails show wrong date

I called into Xfinity support to put a request for service cancellation of internet service for an effective date of Oct 18th. I received a confirmation email as such showing the correct date. However today I received a second email with the last date of service showing Nov 02 which is incorrect. Ca

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Internet outage

This is second time in a row. i am not able to work because of these . i won’t pay for these days.

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Your Home Network

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@sgeneris We can check the account. Please send us a Direct Message with your name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon in the top right corner Clic

XfinityLinda

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7 hours ago

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California Lifeline Broadband Pilot

I have both Mobile and Internet plans with Xfinity, I am eligible for the program, under which I get $30 credit for the combination. I know I get a discount for my Internet plan, but AFAIK I am not in tn the program. I would appreciate it if a support person here checks and lets me know my status an

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Account was not cancelled even though I cancelled it

I cancelled my service when I moved from my previous house and was directed to return the equipment in November 2025. Comcast says that they can see the equipment was returned and that there has been no usage on the account since then. I realized I was getting double charged because I have Comcast a

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Billing

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Audio drops are the worst, especially right when a show is getting good @user_1gcyt3. Does the sound drop on live TV too, or only on DVR recordings? Are you using a soundbar/surround sound, or just your TV speakers? We'll figure this out together!

XfinityQuemekia

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7 hours ago

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sounds drops on dvr recordings

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user_1edij0 - Hello, and thank you for joining us here on the Forums! To print your Xfinity channel lineup, visit the Xfinity Channel Lineup page and enter your address or sign in to your account. Once your lineup is displayed, you can use your brows

XfinityThomasA

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7 hours ago

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Chanels

How I can find printable the Chanel’s numbers list

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@XfinityBenny I have not looked into CyberSecure. I will attempt it tomorrow when I have more time to work on this issue.

user_eq2829

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8 hours ago

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Having issue sending email using Charter Spectrum account.

I have been trying since last April to send email from my Charter.net account. I can send via my cell phone, which is not ideal. I have seen a few articles stating that the error I am getting is because of a DNS configuration issue with my IP address. I have confirmed that it is not my antivirus, an

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It is not that the Charter IP does not have a PTR record (Apologies for the late reply, I had been using a webmail workaround, but that is now getting more difficult) it is saying that the IP Address that I have from Comcast does not have a proper PT

user_eq2829

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8 hours ago

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Having issue sending email using Charter Spectrum account.

I have been trying since last April to send email from my Charter.net account. I can send via my cell phone, which is not ideal. I have seen a few articles stating that the error I am getting is because of a DNS configuration issue with my IP address. I have confirmed that it is not my antivirus, an

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Hello @user_sdc16q, and thank you for reaching out to our Xfinity Community Forum. You've come to the right place for help with disabling IPv6. If you're using a Windows 10 device, you can disable IPv6 by opening your network connection properties,

XfinityMelinda

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8 hours ago

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Disable ipv6

Need to know my default gateway to sign in and disable ipv6

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Cancelled service but emails show wrong date

I called into Xfinity support to put a request for service cancellation of internet service for an effective date of Oct 18th. I received a confirmation email as such showing the correct date. However today I received a second email with the last date of service showing Nov 02 which is incorrect. Ca

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Customer Service

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There is nothing to speculate about. 1. You need to check my account and see if I am in program or not. 2. If not, you need to confirm that if I enroll I will get $30 off of what I pay now. 3. Then I will decide whether to apply or not. If you can'

sgeneris

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8 hours ago

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California Lifeline Broadband Pilot

I have both Mobile and Internet plans with Xfinity, I am eligible for the program, under which I get $30 credit for the combination. I know I get a discount for my Internet plan, but AFAIK I am not in tn the program. I would appreciate it if a support person here checks and lets me know my status an

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Thanks for reaching out. I'll send the DM now.

Anthonyq777

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8 hours ago

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XB10 need provisioning for symmetrical upload speeds. Still locked to only 300mbps upload

Upgraded from the xb 8 to xb10 as they just added the symmetrical upload speeds in my area. After setting up the xb 10, i still have 2k download and 300 upload speeds. posting here so it can allow me to send a DM

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Hi user_m7uaxf, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and happy to help. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click

XfinityJeffB

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8 hours ago

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Request to remove TV service and keep internet only

Hello! I currently have Xfinity internet and TV service, but I want to cancel my TV service and keep my internet. I’ve tried making this change through my online account, but I can’t figure out how to remove TV from my existing package. Could an Xfinity support representative please help me switch t

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The latest cable box replacement only worked for 3 days. This is ridiculous. I don’t understand how Xfinity could become a monopoly when it’s staffed by so many incompetent negligent employees. They keep failing over and over again at fulfilli

user_jp233f

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8 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Cancellation

Can I cancel my internet services online?

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Your Home Network

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Thank you for reaching out here about that issue with the Wi-Fi pass. We do not have an option to assist from here with issues with that service. You will have to reach out to the NOW Wi-Fi pass team at the https://www.xfinity.com/xfinityassistant/ f

XfinityJohnG

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8 hours ago

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General

Wi-Fi pass work on TV but not on my phone just started acting up today

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Hi, @user_wx8y0g! You are at the right place to get help with the Netflix app. We are happy to further help. I need some further information from you. Are you accessing the app on an X1 box, Xfinity Xumo box, or what type of device are you using? W

XfinityRay

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8 hours ago

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Netflix won’t open

Tried to open Netflix and nothing comes up other than press I for info. then I get a screen for Your third party apps

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