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courtesy services
I left Comcast and need to change my courtesy services to a regular account. I no longer can log into Workday and it won't let me log into courtesy services either. Please have someone from courtesy services call me at [Edited - Private information] to change my plan as I do not trust calling in to
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Customer Service
Unstable speeds — Xfinity misses appointments
I’ve been dealing with ongoing internet issues for over two weeks. It started as unstable service and has now progressed to complete outages. When the connection does work, speeds fluctuate dramatically—from extremely slow (around 4% of expected speeds) to normal. A technician previously visited and
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Formal Complaint: Internal Survey Manipulation and Incentive Fraud
Details of Incident: On [3/21/2026], I received a phone call from an individual claiming to be an Xfinity supervisor/representative. They offered me a promotional rate of $25 per month for a 4-year term. To "activate" or "verify" this offer, the representative instructed me to reply with the number
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Hello @user_m2qc91 thank you for taking the time to post, As of right now I do not have a definite yes or no on if we will pick up this lineup yet. However, you can always go to https://www.xfinity.com/support/local-channel-lineup to check what's ava
Tampa Bay Rays Games Sarasota Fl
Sorry if this has been asked, but search didn't show anything. The Rays have dumped Fanduel, and now have their own regional network, called (I believe) "Rays.TV." The Rays have indicated that Xfinity will carry them in some markets. A google search, and Xfinity customer service have been no help th
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@vbb34c I cannot find the document which identified the incentive for BYD when transferring to Xfinity Mobile, but I do have a plethora of notes from a large number if conversations I have had with various people at incentivevtracker that state the
Bring your own device incentive
We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email
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sports zone app error APPS-04223 when selecting watch
When I select "watch" I get error APPS-04223 and a message that says "Sorry this isn't working" and to try to access from the guide. It happens on all items listed in the sports zone app
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X1
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
Neighborhood glitches and outtages
Our entire neighborhood's internet with Xfinity resets 3-4 times a day. Not just a couple houses, the entire 30+ residents. We talk about it at HOA meetings, while walking the dog and seeing others etc. We get dropped off important Teams/Zoom calls, have TV shows pause and buffer as well as dropped
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Formal Complaint: Internal Survey Manipulation and Incentive Fraud
Details of Incident: On [3/21/2026], I received a phone call from an individual claiming to be an Xfinity supervisor/representative. They offered me a promotional rate of $25 per month for a 4-year term. To "activate" or "verify" this offer, the representative instructed me to reply with the number
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Customer Service
cancellation request
I got a email saying i requested a cancellation i did not i want this resolved what should i do
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Xfinity Compliments
Be proactive. Look at my account, pull up my street address and escalate the entire neighborhood of customers. Do not make me do additional steps to fix your issues. This the problem with you guys.
Neighborhood glitches and outtages
Our entire neighborhood's internet with Xfinity resets 3-4 times a day. Not just a couple houses, the entire 30+ residents. We talk about it at HOA meetings, while walking the dog and seeing others etc. We get dropped off important Teams/Zoom calls, have TV shows pause and buffer as well as dropped
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@XfinityDemitrius hey dumbitrius, how about getting a real person to answer and not some AI make believe. comcast must really want to lose a lot of customers. Even Directv has decided to broadcast DSN. Looks like the time to switch is h
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
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Hello @user_70c451 Thank you for taking the time to post here in Forums. I am understanding that you are wanting to check the status of 2 Samsung devices. You can check the status of your order through your email, we send order updates and tracking i
Checking status
Checking on the order status of 2 Samsung, 26 ultras [Edited: "Personal Information"] [Edited: "Personal Information"]
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Status on 2 each Samsung Galaxy 26 ultra, 1 tb.
Checking status
Checking on the order status of 2 Samsung, 26 ultras [Edited: "Personal Information"] [Edited: "Personal Information"]
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I will be more than happy to try and help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "D
Xfinity [Edited]
Me and my wife added two lines of phones to our new account. The current promotion at the time was one year free for one line, and the second line was $20. In total for one year, our phone bill would have been $20 a month. When setting up The mobile service. Xfinity placed the mobile numbers on an o
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Gaggle of incompetent Technicians
I have had Xfinity internet for about 2 years. My service has, for the most part, always been stable, until 2 weeks ago. My download speed went in the gutter, my latency and jitter have been way too high for video chatting and working on a virtual desk. I have lost income for these two weeks, while
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Customer Service
There are some rumblings around that Tigers might have unresolved issues with XFinity going back to when out of nowhere on May 1,2024 Xfinity dropped Ballys the station for Tiger games for 90 days mid season before an August 1st return and then only
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
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we are being told that because our mobile lines were merged to the correct account Xfinity has a policy worth the promotion is no longer honored. however, Xfinity set up the previous account incorrectly and advised us to merge the accounts, telling
Xfinity [Edited]
Me and my wife added two lines of phones to our new account. The current promotion at the time was one year free for one line, and the second line was $20. In total for one year, our phone bill would have been $20 a month. When setting up The mobile service. Xfinity placed the mobile numbers on an o
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Hello there @user_to9a5y, I understand this situation could become very frustrating. What is the reason why your request is not being fulfilled, what are you being told?
Xfinity [Edited]
Me and my wife added two lines of phones to our new account. The current promotion at the time was one year free for one line, and the second line was $20. In total for one year, our phone bill would have been $20 a month. When setting up The mobile service. Xfinity placed the mobile numbers on an o
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Good afternoon Lucius-Warbaby. I can assure you this is not the experience we want for you. You have reached the right team, and I will be happy to assist further. Please send us a direct chat message with your full name and complete service ad
XfinityJon
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Bought a new phone because I was promised a certain number.
I happened to see a list of phone numbers that Comcast owns but no one is currently using. So I called and a nice Indian gentleman, really cool dude, said to me if I buy a new phone he can guarantee I will get that number. So I did. And they sent it. And the nice feller lied. I activated and spent t
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