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Good afternoon user_nc5uur I will be happy to look into this further for you. Before we look into this here are some troubleshooting steps. Please let me know if this helps.
xFi extender suddenly all offline
I have XB6 gateway and 3 first generation xFi Pod extenders. Suddenly all three went off line at once. Comcast can see all three and tried to map or re-provision them to no avail. Tech coming out Tuesday. My guess is there was either a firmware update on the gateway or something happened on the back
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@user_nppy01 thank you for letting me know you have attempted to contact the phone number, and completely understand wanting to only be billed for the one line and have a breakdown of the lines. The CSA team also has a website, where a ticket can be
Fraudulent Cell Phone Account
Someone fraudulently opened an account for the phone number [Edited: "Personal Information"] and billed it to ME even though my phone number ends in [Edited: "Personal Information"]. I called xfinfity mobile and explained that this was fraud and not my number and they won't refund me for the $42 tha
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@user_zfvgsi the router may be "free" but you're going to pay a monthly rental fee.
Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com
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Thanks for your message but she is in the hospital and can’t travel. See my concern
Stranded without a phone
My daughter phone broke and she is out of town. She called xfinity they wouldn’t help her so she conf. Me in to add her to the act. Then they said they will NOT mail a replacement phone (which I bought) to her in Charleston and would only mail the phone to the address on the act. So she is stranded
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Hi @Mra07 we're excited for you to receive your new devices as well, however, there may be a delay due to inventory and orders processing even when placed all at once. You may review your order online and we will notify you as soon as that second dev
Preordered 2 iPhone 18 pro max
I ordered 2 iPhone 18 pro max burgundy. Only one has came in and the other one has yet to be shipped out yet but I ordered them at the same time. What’s with the wait on the second one??!
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@user_rjwnn2, what you're seeing is Yahoo's account verification process. Since the new password was accepted, it sounds like the password itself isn't the problem. Yahoo is likely trying to confirm that you're the account owner before allowing the s
Comcast to Yahoo Migration. Verification problem
Need help with sign in problem involving my Comcast email after it's migrated to Yahoo. My @comcast.net email account has already been migrated to Yahoo. During the process, Yahoo required me to change PW & i successfully created a new one. The problem is what happened after I enter the PW: 1. I ent
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Rebate to pay off phone and switch to Xfinity Mobile
I went to an Xfinity store on July 11th 2026 to sign up for Xfinity tv and internet service and was convinced to bring my phone to Xfinity after the store manager said he would put in for a rebate to me for the amount owed to Verizon. I have not received the rebate and when I called Xfinity support
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Devices
Being charged for service that I should not be
I requested a disconnect on May 15 because my house burned down on May 14. I DO have the owner's fire incident report to prove that there was indeed a fire. Power, water and gas were shut off the day of the fire. Xfinity equipment was lost to the fire. The house has to be demolished and rebuilt, a p
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Sign-In and Account Management
user_4y50g9 Thank you for posting on our community forum, so we can help you with options to pick up your Xfinity internet equipment. You can find a service center location near you and click on store details to schedule an appointment. That way, you
WiFi router
Hi, I would like to pick up a router for my home. I don’t want to wait for the shipping. I know I will have to return it once it arrives.
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I actually found it myself. Just google'd "Comcast Corporation address". It is a shame that I had to tie up staff at Corporate offices, because the on line "assistants" could not meaningfully engage with me. Any ol' chat gpt could have answered my
Xfinity corporate address
I want to file written complaint with Xfinity-Internet, regarding an item on my bill which i did not order. what is the corporate a ddress for Xfinity ?
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Long-standing Xfinity mobile trade-in dispute request for executive review
I am requesting escalation to Executive Customer Relations regarding a long-standing Xfinity Mobile billing and trade-in dispute involving two iPhone 14 devices. This matter has been ongoing since approximately October 2025. I have made repeated phone calls and multiple in-person store visits, and I
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Customer Service
Thank you for reaching out to our team here about that issue with your pod. There is a known issue with those. At this time, there is not a temporary solution or estimated restoration, however, our amazing engineers are aware of this concern and acti
xFi extender suddenly all offline
I have XB6 gateway and 3 first generation xFi Pod extenders. Suddenly all three went off line at once. Comcast can see all three and tried to map or re-provision them to no avail. Tech coming out Tuesday. My guess is there was either a firmware update on the gateway or something happened on the back
Question
Hey there, @user_ep5iwo! Thank you so much for reaching out to us here on the Xfinity Forums. I do understand completely when assisting the elderly with their services, and having remotes on hand. I would recommend reaching out to the point of contac
Remote Control Replacements with a Bulk Contract at a Senior Living Facility
Hello, I am the Technology Concierge at a Senior Living facility in South Florida. The facility has a bulk contract for approximately 300 residents. The contract includes WiFi service, Tv Entertainment service wit 2 set top boxes and 2 voice remotes for each resident. Many of the residents are age 8
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unauthorized account changed
Xfinity Must Stop the Unauthorized Billing, Restore My Plan, and Refund My Money I renewed my Xfinity Internet service in March 2026 for $40 per month for 300 Mbps. That is the plan I agreed to. I did not request, authorize, or sign any agreement upgrading my service to 500 Mbps. During my conversat
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Your Home Network
unauthorized internet service account changes
Xfinity Must Stop the Unauthorized Billing, Restore My Plan, and Refund My Money I renewed my Xfinity Internet service in March 2026 for $40 per month for 300 Mbps. That is the plan I agreed to. I did not request, authorize, or sign any agreement upgrading my service to 500 Mbps. During my conversat
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Existing construction/drop-bury work order
Hi, we have a work order to replace cable between our house and the street. We received a text from Xfinity on September 4 saying that utilities would be marked within three days, but they remain unmarked as of today, September 21 and we have received no further information. The repair involves a lo
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So, what typically happens is that the other end of the line has probably been disconnected from the Comcast feed. You likely need a tech out to reconnect your premises to the active Comcast feed at the main splitter or the tap on the pole for the bu
New Gateway
I did a self-install and I'm not getting a signal. I'd rather not pay for a service call for something I've never used. Any suggestions? Thanks
Question
Thank you for reaching out here about that issue with your pods. There is an issue that our engineers are aware of. At this time, there is not a temporary solution or estimated restoration, however, our amazing engineers are aware of this concern and
xFi extender suddenly all offline
I have XB6 gateway and 3 first generation xFi Pod extenders. Suddenly all three went off line at once. Comcast can see all three and tried to map or re-provision them to no avail. Tech coming out Tuesday. My guess is there was either a firmware update on the gateway or something happened on the back
Question
New move-in. White lights are blinking.
New Gateway
I did a self-install and I'm not getting a signal. I'd rather not pay for a service call for something I've never used. Any suggestions? Thanks
Question
I have the same problem with Peacock Premium Plus. Box: XG1v4-A I started a couple shows to check. "The Americas" and "6 Nations Rugby" are fine. "Forensic Files" and "Jeopardy" have no center channel output. I checked both these show
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I only get stereo output from my receiver, no center channel when I stream youTube and Paramount+ both are premium subscriptions
Youtube & Paramount+ App app not outputting 5.1 Surround Recently, the Paramount + App has started only outputting Stereo sound on the XG1v4. Does not matter if the box is in Expert Mode or Auto Detect. The receiver reports either Multichannel PCM 5.1 or Dolby Digital Plus but only the left and righ
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