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Hi there, @user_080836! Thanks for sharing where things are at in the process. The ticket should remove the voicemail from your home phone as promised. It can take up to 72 hours. Is the voicemail still working or has it stopped?
How can I disable voicemail on Xfinity voice
I need to disable my Xfinity voice voicemail. There doesn't appear to be a simple way to turn that service off. The app and the website doesn't allow me to get to the voice mail settings (Sorry, call our tech support line). This may be a different problem altogether as a lot of folks here have compl
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Exact same thing going on with me. XB10 burnt wire smell no matter the outlet. Got a replacement and same issue
Upgraded router stays hot
Got an upgrade router and the first one was super hot to the touch, was constantly disconnecting and had our house smelling like burning wires. Replaced it today with the same model and its starting to do the same thing. Already got to the touch. The router itself and the wall plug are hot. Is this
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Hello @user_7u030c, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Have you had any issues since Sunday?
Spanish commentary
Why are the football games today being broadcast in Spanish on NBC CBS? The commercials are in English, but the commentating for the games is in Spanish. How do I change this back to full English?
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Hi @user_pecd3z! Thank you for reaching out to us about your equipment order, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than ha
WiFi equipment
Order confirmation email received on Friday October 2nd and no other information has been provided regarding the shipment of the equipment.
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There two options, HD or SD channels, nothing else (the "this channel" option all though shows up in some old docs is not an option nor has it ever been for me).
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
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Community Best Answer
Thanks for spending some time with our team to see if the device payment plan (DPP) credit limit could be increased, @user_c0r60n . We are always glad to address your concerns. Have a nice rest of your day!
Device trade in payment plan
I am a new customer and got approved for 5 lines but got 0 in financing available for device payment plans despite having a very high credit score just trying to figure out how we can run soft credit check again and fix the issue but customer service has been horrible and not helpful.
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Executive review requested: Peacock benefit and NBC Sports California
I have Xfinity Gigabit internet with Peacock Premium included. I want to add NBC Sports California while preserving that included Premium benefit. Xfinity referred me to Peacock, whose support said the sponsored account cannot add the regional sports package and proposed canceling the included benef
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Customer Service
Diamond status lost
My account was diamond status after years being your customer. Recently got Internet Essentials and rep recommended and then created new account. Cancelled service on my old account and I am now a Silver member! I hope there is a way to fix my member level and restore it to Diamond?
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Customer Service
Hello, user_1p8ibp, and thanks for reaching out! We'll be sorry to see you go, but we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if different), and service add
Cancel Internet service through written support
I no longer need my Xfinity Internet service and want to cancel it as soon as possible without a phone call. Could an official Digital Care employee help me complete cancellation through private messaging and confirm the disconnect date, final bill, and equipment return deadline?
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XB10: 2 Gbps symmetrical plan: download capped at ~300 M with clean signal, and Bridge Mode leaves NAT active (no DHCP lease to my router)
I upgraded to the 2 Gbps symmetrical plan this week and swapped my customer-owned DOCSIS 3.1 modem for an Xfinity XB10 (model CGM601TCOM, firmware Prod_25.1_PD, Mercer Island WA). I have two separate issues and would appreciate an Official Employee looking at the provisioning on my account. Issue 1
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Your Home Network
WiFi equipment
Order confirmation email received on Friday October 2nd and no other information has been provided regarding the shipment of the equipment.
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Customer Service
Good evening @user_yddh8z! If I placed an order and didn't receive the equipment needed to activate service for several days, I'd want my bill to be adjusted for the days without service. We'd like to take a closer look at the account. Please
Received 1st bill before I even received and activated gateway
Order placed for Internet but hadn’t received gateway after 10 days. Multiple calls and finally went to store 10/1/26 to pick up equipment and activated that evening. I activated using the app and while waiting for the process to finish I was surprised to see I already had a bill for service period
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Hi there, @user_hqadfw! Thanks for your feedback about your experience with signing up. Things should always be disclosed up front. We also list all details on the order link as you saw so you can check for accuracy. We can go over options with you h
Deceptive Practices
Deceptive practices, also known as “bait-and-switch”, are prevalent with Xfinity/Comcast Customer Service agents per my recent experiences beginning 4/16/26! I have been lied to about 5 times regarding a new plan and its price when I didn’t even ask to change my existing plan!! I simply contacted Xf
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Greetings, @user_tivrln! We are glad to help with the Xfinity Stream app so you can kick back and enjoy! I am sorry that has been giving you trouble! I need some more information to best assist you. What type of TV are you using? Have you tri
My television is not accessing stream
my television is not accessing Xfinity stream. I keep saying AP timeout or something like that
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Cancel Internet service through written support
I no longer need my Xfinity Internet service and want to cancel it as soon as possible without a phone call. Could an official Digital Care employee help me complete cancellation through private messaging and confirm the disconnect date, final bill, and equipment return deadline?
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Customer Service
Hello @user_2enbj9, and thanks for posting on our Xfinity Community Forum! You came to the right place for help in transferring your account to a new person! Yes, there is a form that you both would need to fill out and yes, the instructions you foun
Transfer account to new person
I recently moved out of my apartment and want to transfer the xfinity internet account to my old roommate who is still living there. I saw this information in a different post suggesting how to get this done which recommended me first creating a post here before I could send a direct message: "We ca
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Received 1st bill before I even received and activated gateway
Order placed for Internet but hadn’t received gateway after 10 days. Multiple calls and finally went to store 10/1/26 to pick up equipment and activated that evening. I activated using the app and while waiting for the process to finish I was surprised to see I already had a bill for service period
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Billing
Sorry to hear that the screen freezing is ruining your TV time @cassie2cat. You should be able to sit back and enjoy your favorite shows without any interruptions, and I want to help get this fixed for you. To help me figure out exactly what is going
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Freezing frequently
I'm just wanting to complain there's been multiple freezing with TV which then unable to enjoy TV.
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