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Unable to pay bill online or by phone
I've been attempting to pay my bill online or by phone for several days. I received an error message that tells me, "Something went wrong." Although the credit card on file is valid and I have the funds to pay, it still shows that my card was declined. This is not the first time this has happened. T
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Billing
HORRIBLE COMPANY
My services were disconnected because of past tenant issues and I think this is unfair . no one should have to deal with what I am dealing with now . their prices are ridiculous! They need better companies so Xfinity can be shut down . Their customer service is trash too!
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Customer Service
user_rwzu82 Good morning to you! I hope that your wife is enjoying their travels! I'm sorry to read that the global pass doesn't seem to be working with the charges being so high. I would be shocked to see a bill like that, so I can imagine what you
Unlimited Plus automatic Global Pass
My wife is currently in Belgium, Luxembourg and soon The Netherlands. Her phone is Unlimited Plus but we have charges of $200+ for the time she’s been there. Her phone is set to roaming and we’ve done everything the useless “AI” agent has told us. Need help ASAP!!
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We primarily deal with issues on Social Media through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you @user_no96ic
Power Lines Down [Edited]
Power lines down over two weeks [Title Edited: "Personal Information"]
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@XfinityAngie Can someone please reach out to me ? [Edited: "Personal Information"]
Power Lines Down [Edited]
Power lines down over two weeks [Title Edited: "Personal Information"]
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Thank you for getting back to us, @user_puc8fj! I'm happy to hear this has been taken care of. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days
My service is garbage
We had a power outage due to a fire. Power has been restored and my modem appears to have taken a dirt nap. The best I can get is a service call on Sunday, that I may have to pay for your questionable equipment. Seriously as soon as TDS lays its line I’m going to do my best to encourage our neighbor
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user_8gbkyz Hello there, and welcome to Xfinity Forums! We appeciate you taking the time to share your experience. This is not the ideal experience we want our customers to have. I'd be happy to take a look at your account, and see what the next best
theives
I am a diamond rewards member that has been jerked around for over a week trying to get a phone number release pin. have wasted over 15 hours on the phone driven back and forth to stores over 100 miles in total trying. to get phone number released. I can get every kind of text message to my phone ex
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Good morning @user_qr2y6a, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with Peacock at the new address, but you have come to the right place for assis
Peacock Activation Issues
Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/R
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thugrilla5 Good morning! Thank you for taking the time to share your experience with Xfinity Forums. I can see how this would be a frustrating experience. I'm sorry to hear you running into difficulties with your Autopay, and making a payment. I'd be
Another why do I have to pay in person?
My monthly xfinty autopay failed to process on June 21/22 for my May 26 payment. I checked with the credit card company on file, and the one that was used last month to pay bill without problem, and was told nothing was processed or received from xfinity. Now xfinity is not allowing me to pay bill o
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@user_iv63hc We appreciate your time in working with us in a DM. We were able to complete your request. We truly appreciated your business with us and I hope you have a wonderful day!
Still being billed after cancellation
I am still getting bills after I cancelled my account. Account Number [EDIT: "Personal Information"] Please cancel this account (again) and remove the bill.
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@user_i7ggyp Did the information from @BruceW assist you with your device and app update information?
Xfinity app for Android
I tried to access the Xfinity app and it said it was no longer supported and I needed to update it. When I clicked the link, it took me to the app, but no update and it said it was no longer supported and to contact the designer. I sent a message to the one email, but app it was wrong and they repli
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@user_9og1r9 Thank you for clarifying. By choosing self-installation, you agreed that a $100 technician fee would apply if you were unable to complete the installation and needed a technician’s assistance. Because the line was not connected a
dispute technician charge
I am disputing a $100 technician fee added to my account. My self-installation failed because there was no viable Xfinity line running into the house. The technician had to perform external configuration, which included removing an old AT&T line and running a brand-new Xfinity drop cable to establis
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@jromos I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school
XB10 dropping IPv6 FORWARD traffic — breaks IPv6 services, persists across resets
My XB10 gateway is dropping IPv6 FORWARD traffic to my LAN devices, breaking IPv6-dependent services like YouTube while IPv4 works fine. The affected services work instantly on cellular and fail on my home network, confirming it's the gateway. The gateway's own firewall logs (Troubleshooting > Logs)
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@user_v6wkz3 I'm not sure what a tall film is. Can you provide us with more information? I have a link that goes into the minimum requirements for your equipment. https://www.xfinity.com/support/articles/requirements-for-equipment-used-with-phone&nb
How to hook up land line with Xfinity
I will be receiving a phone call from Xfinity to set up a friend's land line with her Xfinity. I am trying to research how to do it prior to getting the call from Xfinity to walk me thru it. All the videos I see say just connect your main phone cord to the modem. My question is that the modem is up
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The packet loss issues have persisted for ~6 hours. [6/24/2026 7:53:49 PM] Request timed out.[6/24/2026 7:53:50 PM] Reply from 74.6.231.21 [85 ms][6/24/2026 7:53:52 PM] Reply from 74.6.231.21 [73 ms][6/24/2026 7:53:54 PM] &n
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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Problem with byod IMEI checker
I have a brand new Motorola Razr Fold I.would like to use on Xfinity but it fails the IMEI check. I know it is compatible with Xfinity because it passes Verizon's IMEI check. Customer service offered me no way to get my IMEI added so I could get an ESIM or physical SIM. Can someone solve this?
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Getting Started
user_7zzznn I’d be reaching out for help too in that situation. I mean, pulling 37.5 Mbps on dial-up that maxed out at 56 Kbps… my 1990s self would’ve thought that was lightning fast.All jokes aside, that’s definitely not the
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My speed dropped to less than dial up
I have the 2000Mbps plan. I got a new modem up that supports up to 4GB. After activating it, my speed dropped from 2GB plus for the last 8 weeks to 37.5Mbps. I have restarted modem multiple times. Best speed I have been able to get when connected directly to modem via Ethernet is 983, and that was o
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