Xfinity Community Forum

@Diruhe Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing. If there's a service interruption in the area depending on what option you pick when calling the 800 number or through our xfinity app will warrant if

XfinityOrlandoM

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2 hours ago

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how do I talk to a live person without your AI bot cutting me off

you can never get past your little chirpy chippy AI in text nor can you get past them on your wonderful little data loop of a customer greeting when you call the 800 number so how do I get a hold of a live person because we have had another outage, but this has been a habitual issue since you guys w

Question

how do I talk to a live person without your AI bot cutting me off

you can never get past your little chirpy chippy AI in text nor can you get past them on your wonderful little data loop of a customer greeting when you call the 800 number so how do I get a hold of a live person because we have had another outage, but this has been a habitual issue since you guys w

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Customer Service

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Thank you for reaching out @user_e7583c We are unable to make changes to what your limits are on the account. Did you try to complete the order to see if it would run a credit screening?

XfinityDena

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2 hours ago

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Trying to upgrade phone

I have been trying to upgrade my phone for the last three years and I get this message: You’re over the number of lines you can have on device payment plans. For one or more lines, you’ll need to pay in full or bring your own devices to continue. Or you can reduce the number of devices in cart. I ha

Question

Good morning user_87b7d1! I'm sorry to read of the ongoing interruptions you have been dealing with in your area. I know how vital it is to be connected especially overnight. I know that is the typical time that we will perform maintenances since it

XfinityPaula

commented

2 hours ago

to the conversation:

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Hey

I’m in [Edited: "Personal Information"], and I’m beyond frustrated with the ongoing service outages in this area. This has been happening repeatedly over the past few months, with multiple outages lasting hours at a time. This is not a one-off issue anymore—it’s a pattern, and it’s unacceptable. Bot

Question

Good morning user_vih3do! Thank you for reporting the trouble to us here on our Xfinity Forums. I'm terribly sorry that the account was not automatically disconnected when the new service began and that the billing continues to be processed. I unders

XfinityPaula

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2 hours ago

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Repeatedly billed for service that should have been disconnected back in January when the service was replaced by a new account and service

On January 24, 2026, a new internet service was started using a new account at my soon to be former address, and the previous account at the the same address was supposed to be automatically deactivated. However, Comcast has continued to billing me for a monthly service that has not been used and sh

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Accepted Solution

Hi there! Thank you for reaching out. We'll be happy to look into this for you. We also see your Direct Message. In the future, please wait to be invited to send a DM. We mention this due to our Forums Guidelines, and it is a violation to send an Uns

XfinityBenjaminM

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2 hours ago

to the conversation:

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Battery Backup

How do I purchase battery backup for the WiFi extender? Can I purchase from a Retail store or a third party retail store ?

Question

@user_wzk8u1 Thanks for reaching out to us, I know how important it is to make sure your home is protected. This link has great information on our home security options https://www.xfinity.com/learn/home-solutions/home-security I'll be happy to ass

XfinityOrlandoM

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2 hours ago

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Home security

Is like to add home security as a service?

Question

@user_94njpo My apologies you feel this way as this is not our intention. Your previous promotion and speed were part of an old promotion that we no longer offer. I’m very sorry we aren’t able to revert or reapply that old promotion. Our Xfinity App

XfinityKei

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2 hours ago

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Bait and switch plan change and insufferable customer service

Hello. I've been a customer since 2004 and have never experienced such poor customer care as I have over the past week. I previously had a FAST plan at 55 dollars a month, which had about a year left on the agreement. Was offered a new plan that would cost 85 dollars per month, but also include a ph

Question

@user_eea7hu Thanks for reaching out to us, we do apologize for any inconvenience. Xfinity doesn't have a way to directly take funds from your account unless you set up a scheduled payment or unless you're set up on autopay. If you didn't set up a

XfinityOrlandoM

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2 hours ago

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Unauthorized Payment

This morning I was charged for my monthly charges without my authorization. I am not set up for autopay and pay my bill manually every month. My account says I have an account credit that will be applied to my next bill in May. Why did I get charged this automatically? This has never happened to me

Question

To make sure we're helping in the right way, @user_g3ng1c please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forw

XfinityDena

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2 hours ago

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Reinstatement

Please 🙏 im asking for reinstatement on my xfinity account. I will not use profanity again

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mann0123 Hi there! Are you still having issues accessing your email? Please make sure to use the link provided in our previous response.

XfinityBenjaminM

replied

2 hours ago

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my email

can not get to my email

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U

Hey

I’m in [Edited: "Personal Information"], and I’m beyond frustrated with the ongoing service outages in this area. This has been happening repeatedly over the past few months, with multiple outages lasting hours at a time. This is not a one-off issue anymore—it’s a pattern, and it’s unacceptable. Bot

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Customer Service

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Where’s my email

Can’t get email I can’t find where to sign in anymore did you change my account

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Email

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Email

I can’t find my email

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Email

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Repeatedly billed for service that should have been disconnected back in January when the service was replaced by a new account and service

On January 24, 2026, a new internet service was started using a new account at my soon to be former address, and the previous account at the the same address was supposed to be automatically deactivated. However, Comcast has continued to billing me for a monthly service that has not been used and sh

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Billing

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Correction

Disregard my post. It has typos

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Getting Started

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What can I do about my email, please help me the migration process

What can I do about my email and the migration process to yahoo email

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Customer Service

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Unauthorized Payment

This morning I was charged for my monthly charges without my authorization. I am not set up for autopay and pay my bill manually every month. My account says I have an account credit that will be applied to my next bill in May. Why did I get charged this automatically? This has never happened to me

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Billing

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Home security

Is like to add home security as a service?

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Customer Service

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Trying to upgrade phone

I have been trying to upgrade my phone for the last three years and I get this message: You’re over the number of lines you can have on device payment plans. For one or more lines, you’ll need to pay in full or bring your own devices to continue. Or you can reduce the number of devices in cart. I ha

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Accessibility

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