Xfinity Community Forum

user_c2c5o4 Hello there! Thank you for reaching out to our Xfinity Forums regarding your internet services and experience recently. It can definitely be frustrating when your services aren't working as designed; especially when we rely on them for so

XfinityKassie

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54 minutes ago

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Frequent Outages in Our Internet Service

We have two recent extended outages lasting more than a day with our Xfinity home internet service in the Renton, WA area the last week or so. These internet services outages have occurred even though there has been no power interruption at our home. The outages are very inconvenient because the int

Question

@user_o89f2z I can definitely take a look at your account to see what happened. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in

XfinityRaul

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55 minutes ago

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Loyalty Bonus

I need to know if my loyalty bonus would transfer if I upgrade to a higher speed? The chat customer service advisor told me that I would have to upgrade first and then talk to the loyalty dept. I think that is backwards, I want to know before I upgrade so that I know what my bill will be.

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@user_qai923 143 can be an unsecure port to use. Didn't work for me anyway.

RustysDaddy

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56 minutes ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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It is not the email program, it was the IP address. No other email addresses were affected, only the Xfinity emails. No idea what it was being blocked nor was there an error code of any kind. It was happening on all devices. The issue has since been

user_ode9g8

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57 minutes ago

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email blocked IP address

Why is my Comcast.net email IP address blocked?

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This was a new “Loyalty Discount” that was supposed to be added after the initial promotion expired. ” We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 12,

user_zwn67o

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58 minutes ago

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Loyalty Discount

I previously received an email stating I would have a loyalty discount automatically applied to my bill once my current plan ended. However, the newest bill total has more than doubled and no loyalty discount has been applied. I Have not made any changes to my plan.

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Outlook 365 Email not connecting to Comcast Email servers

Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?

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Getting Started

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user_jf46 Hello and thank you for reaching out via our Xfinityh Community Forums. Can you please tell me more about NESN, is that a channel you subcribe to?

XfinityChristy

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1 hour ago

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Cancellation

Can you cancel NESN from my Comcast account?

Question

user_zwn67o You did not explore new plan options? If your promotional period had lapsed, then the loyalty discount would fall off normally after 12 or 24 months, whatever period the original promotion was set to run.

XfinityThomasB

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1 hour ago

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Loyalty Discount

I previously received an email stating I would have a loyalty discount automatically applied to my bill once my current plan ended. However, the newest bill total has more than doubled and no loyalty discount has been applied. I Have not made any changes to my plan.

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Loyalty Discount

I previously received an email stating I would have a loyalty discount automatically applied to my bill once my current plan ended. However, the newest bill total has more than doubled and no loyalty discount has been applied. I Have not made any changes to my plan.

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Billing

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Same issue here, no incoming email since Monday the 8th. Works fine on iPhone and iPad, but not on Outlook. I had two accounts setup. One I deleted and tried to recreate and that not working, getting the Unable to connect to IMAP server

RustysDaddy

commented

1 hour ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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Cancellation

Can you cancel NESN from my Comcast account?

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Billing

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How large is the apartment? Is there an upstairs and downstairs? Not knowing more detail, three POS sounds like overkill and I would try a test of removing one or two and see if your coverage improves. Proper communication is all about signal

justsam

commented

1 hour ago

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Xfi Pods intermittently cutting out and reconnecting minutes later.

Hello, I have seen some other posts on this forum about Xfinity Xfi Pods periodically cutting out then reconnecting but I couldn't locate the necessary solution. I am experiencing this issue with my Xfi Pods currently, the connection to my Gateway is most always very good, but quite often my Xfi mes

Question

BTW...Port 143 is very unsecure.

RustysDaddy

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1 hour ago

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

Question

user_x9v39m Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityThomasB

commented

1 hour ago

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The worst

I want to leave this bad review here because I want to explain to customers and to this company the importance of good customer service. I went to the store and paid for a camera system, which was promised to be installed on a specific date and time. The contractor showed up on the scheduled day but

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X1 broadcast and steaming signal drops

We have been experiencing audio and video " glitches" for several months. I've contacted both the phone support system and the assistant through the app. I've reset, restarted, unplugged, re-plugged my STB so many times it's going to sue for abuse. I still can't get an actual human to respond. I hav

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X1

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Xfinity Mobile Cancelation Issues and Unauthorized Charges

I am very frustrated with Xfinity Mobile. I tried to take advantage of the free-line offer, but for some reason they activated two lines on my account. I couldn’t get either line to work with my phone, so I contacted them and asked to cancel. When I received the confirmation email, I noticed there w

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Plan

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Will you review it? and if not, then you need to call it something other than a loyalty, because if I am loyal at 300 mbps than I am loyal at 1 gig. This whole thing has not made me feel valued, nor rewarded for the loyalty that you supposedly

user_o89f2z

replied

1 hour ago

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Loyalty Bonus

I need to know if my loyalty bonus would transfer if I upgrade to a higher speed? The chat customer service advisor told me that I would have to upgrade first and then talk to the loyalty dept. I think that is backwards, I want to know before I upgrade so that I know what my bill will be.

Question

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The worst

I want to leave this bad review here because I want to explain to customers and to this company the importance of good customer service. I went to the store and paid for a camera system, which was promised to be installed on a specific date and time. The contractor showed up on the scheduled day but

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Customer Service

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The worst

I want to leave this bad review here because I want to explain to customers and to this company the importance of good customer service. I went to the store and paid for a camera system, which was promised to be installed on a specific date and time. The contractor showed up on the scheduled day but

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Customer Service

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Hello @user_exlkgj we would be happy to troubleshoot and schedule a technician if needed. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message"

XfinityJoe

commented

1 hour ago

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Need technician appointment ASAP

Please contact me for making appointment. The programs lock up. all discussed methods of fixing were implemented. None worked. need technician to visit home.

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