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I talked to someone last week about cancelling my Xfinity on Tuesday. Tuesday came and went bc my wifi is still on. My confirmation number is 1001339619142119. [EDIT: Personal info]
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Customer Service
my comcast.net email stopped working and says my password is wrong
my comcast.net email stopped working and says my password is wrong
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Customer Service
Yeah that was already done and left on read. And when you say "Me" thats XfinityJohnG not generic support that won't answer back.
Make a complaint about an agent
Yeah there's no way to make a complaint about an agent. I'm having an issue where I have my internet speeds slow along with services cutting out randomly. Spoke with an agent named "harsh" and he insisted my issue was resolved even tho it wasn't and ended the chat prematurely. Xfinity has the most g
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Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Suppo
Make a complaint about an agent
Yeah there's no way to make a complaint about an agent. I'm having an issue where I have my internet speeds slow along with services cutting out randomly. Spoke with an agent named "harsh" and he insisted my issue was resolved even tho it wasn't and ended the chat prematurely. Xfinity has the most g
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You're not showing up as a recipient.
Make a complaint about an agent
Yeah there's no way to make a complaint about an agent. I'm having an issue where I have my internet speeds slow along with services cutting out randomly. Spoke with an agent named "harsh" and he insisted my issue was resolved even tho it wasn't and ended the chat prematurely. Xfinity has the most g
Question
Thank you for reaching out to our team. We can escalate an issue with any agent from here. Can you send me a direct message with the full name and complete address for your service? - XfinityJohnG
Make a complaint about an agent
Yeah there's no way to make a complaint about an agent. I'm having an issue where I have my internet speeds slow along with services cutting out randomly. Spoke with an agent named "harsh" and he insisted my issue was resolved even tho it wasn't and ended the chat prematurely. Xfinity has the most g
Question
Make a complaint about an agent
Yeah there's no way to make a complaint about an agent. I'm having an issue where I have my internet speeds slow along with services cutting out randomly. Spoke with an agent named "harsh" and he insisted my issue was resolved even tho it wasn't and ended the chat prematurely. Xfinity has the most g
Question
•
Customer Service
user_95fgxg, hello there and thanks for joining in our community here. I understand your frustrations. I'd like to take a look into your situation and assist with providing some resolutions for you. If possible, would you like an invitation to send u
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Thank you for reaching out to us here. If you are still running into issues with that app we will be happy to look further into that from here.
Paramount + issues
Just subscribed to paramount + and have had issues since day 1. Freezing, lag, and then it’ll kick us out after 2 minutes with “ERROR something went wrong. Please try again later”. Restating the box, did a refresh, had P+ refresh in their end, cleared cache and still the same issue. This is getting
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@user_662pfy Thanks for reaching out regarding ABC. We do apologize for any inconvenience this may have caused you, and we ask for your patience while we work diligently to resolve this matter. While you are waiting, we welcome you to enjoy any of t
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Peacock
The programming from NBC all have motion issues. Commercials are fine.
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Devices and Equipment
Thank you for posting on our community forums, user_vpnuy6. We can help with your balance concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct
Contacted by a debt collector saying I still owe money to Comcast
Hello, I hope all is well. I moved overseas two months ago and discontinued my Xfinity WiFi service. I spoke with an agent and verified that I paid everything off and don't owe anything. However, some days ago I got an email from a supposed debt collector (Sequium Asset Solutions) saying I must stil
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Same situation - need to switch back to Comcast.net
Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?
iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week
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Contacted by a debt collector saying I still owe money to Comcast
Hello, I hope all is well. I moved overseas two months ago and discontinued my Xfinity WiFi service. I spoke with an agent and verified that I paid everything off and don't owe anything. However, some days ago I got an email from a supposed debt collector (Sequium Asset Solutions) saying I must stil
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Billing
Comcast always has a rental charge for equipment unless you have the modem included in your plan. However, the Xi6 will work on customer owned equipment without issue.
Xi6-T
Right now, I have XG1v4-A box want to swap it out for the Xi6-T box. The XG box I have now has been problematic, it's the second one since it was swapped out for another one. Also, I'm using my own modem, would like to see if my plan I have now 1GIG will include for the Xfinity Wi-Fi gateway without
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Xfinity always charges for equipment, but the Xi6 will work on customer owned equipment without issue.
Xi6-T
Right now, I have XG1v4-A box want to swap it out for the Xi6-T box. The XG box I have now has been problematic, it's the second one since it was swapped out for another one. Also, I'm using my own modem, would like to see if my plan I have now 1GIG will include for the Xfinity Wi-Fi gateway without
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This is ridiculous. Get it resolved or I will quit your company and go full streaming. I monthly cost is over #300 a month
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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I am experiencing the exact same issues as the OP - including the past 6mo. timeline. I've tried logging out/logging back in, reinstalling the app several times etc. to no avail. The app literally doesn't work anymore. I have to go to the Xfinity app
user_9j35he
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7 hours ago
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Xfinity home app not connecting
I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still
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