Xfinity Community Forum

Cable exploded over my backyard

Today Xfinity tech entered to my backyard and connected a cable to my neighbour. The It's about 35ft long hanging above my grasses. The cable will affect my yard maintenance and is not safe. Please take appropriate action.

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Customer Service

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garage door sensor

What is the cost of adding a garage door sensor to my existing home security system?

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Devices and Equipment

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I agree! I watch The Rookie and have now apparently DVRd nothing but three hours of “This Channel is Unavailable” page! And we wanted to watch the NFL Draft, but can’t do that either. Figure out the Scripps contract, Xfinity!

user_8ee6d3

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1 hour ago

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Return TV programing WXYZ Detroit

I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .

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We are so glad we could help, @user_7aypnp! If anything else ever comes up down the road, do not hesitate to create a new post to get started, and our team remains here to support you and your household however we can :)

XfinitySara

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1 hour ago

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Frustrated with Xfinity Mobile support regarding Trade In

On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir

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@user_76frxr Thank you for making us aware you're still having issues access your Peacock subscription even after speaking with customer support. Can you please share with me what happens when you go through the activation process?

XfinityRaul

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1 hour ago

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Unlink Xfinity Account and Peacock Account

I activated my Peacock subscription to the wrong account, which I do not have access to, and I want to unlink the subscription and activate it for the correct account. Please help me.

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Hi there and welcome to Comcast. I am sorry to hear that you have not been able to get a resolution for your concerns. You are in the right place and we are happy to take a look at your concerns today. Please send us a direct chat message with your f

XfinityRoberto

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1 hour ago

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Managed WiFi Credentials

Writing here as a last resort as I've tried at least 5 times throughout the day today. In short, I live in an apartment with bulk services/billed through rent and managed wifi. I received the invitation to activate my Xfinity ID, but have not received a follow-up email with access credentials. In th

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my account details

I am considering changing my plan. I need a printout of what I get now in order to decide.

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Customer Service

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Thank you for getting back to me and letting me know what helped to fix the pixelation issues you were dealing with. I really appreciate it.

user_ptyccd

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2 hours ago

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Pixelation on ESPN, Comedy Central, HGTv

For several months I’ve been experiencing pixelation on ESPN. At first is sandy all the time and seemed to get worse during popular sporting events that had likely large numbers of viewers. Recently it’s getting to be so bad it’s often unwatchable. Now it’s happening on HGTV and Conefy Central as we

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Xfinity support came through and both phones were accepted for the promotional trade in value. Great job xfinity support!

user_7aypnp

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2 hours ago

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Frustrated with Xfinity Mobile support regarding Trade In

On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir

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Help with IMAP

Trying to put in IMAP password but says incorrect. Put in my Comcast password but it says incorrect. What does it want? Need to get my emails!

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Email

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I need to clarify something because the current status is inconsistent. I’ve been told: - There is no active escalation case tied to [Edited: Personal Information]- The ticket is closed- The network team is still actively working on the issue Those

286sUser

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2 hours ago

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Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit

I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an

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i am going to cacnel my Comcast/Xfinity cable service since i can no longer view ABC. I watch ABC for morning and evening programs, in addition to sports programming. Good bye Comcast

ADude

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2 hours ago

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Will you bring back the ABC channel to Tucson Arizona area...soon?

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Loss of my local NBC station (KSBY) on Xfinity

I am a long time Xfinity customer and prefer cable to satellite. I pay over $300/month for honest cable service because I don't believe in stealing cable like some people do. However, the loss of a MAJOR NETWORK like NBC due only to a price dispute IS RIDICULOUS. IF YOU REALLY THINK YOUR CUSTOMERS W

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Channels and Programming

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user_5rs0gv Hi there! We can definitely help point you in the right direction. If you’re seeing a “payment declined” message, it’s usually tied to one of a few things: The card or bank is blocking the transaction (somet

XfinityAirelle

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2 hours ago

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Payment issue

Comcast says payment is declined

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Help with IMAP while in S Africa

I’m trying to get my email and I get “password incorrect for IMAP. I put in my Comcast password, which I just changed and it keeps saying the same thing. I can reply with either cancel or OK. Typing in my new Comcast password and then hitting OK does nothing but bring up the error again.

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Email

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@user_kzc2hn Thanks for reaching out to us and thank you for the information you provided. You are correct Xfinity will not send you an e-mail that says your payment method was rejected. The most you will get is a notification that indicates

XfinityOrlandoM

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2 hours ago

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XFINITY EMAIL

Your most recent payment method was rejected. Please update your payment information to avoid any service interruption. Make a payment Easily view your balance and pay your bill, plus make your life simpler – sign up for automatic payments. Xfinity offers easy ways to view and pay your bill ✓ Never

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XFINITY EMAIL

Your most recent payment method was rejected. Please update your payment information to avoid any service interruption. Make a payment Easily view your balance and pay your bill, plus make your life simpler – sign up for automatic payments. Xfinity offers easy ways to view and pay your bill ✓ Never

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Billing

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Payment issue

Comcast says payment is declined

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Billing

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Hi there, @user_b5uze2. Thanks for reaching out to us here on the Community Forum. We can help you change your number here. Were you going to be porting in a number or did you want a brand new number?

XfinityFrank

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2 hours ago

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Change my number

How do I get my landline phone number changed

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credit for constant outages.

Credit me back for the constant outages.

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Your Home Network

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