I moved my mobile cellular phone service to Xfinity yesterday. When I look at "Services" in the Xfinity App, I can see my phone listed. However, when I try to activate the eSim in my Settings, I get a message that "Your eSIM isn't ready yet." and contact my service provider.

Upgraded my services last summer and was talked into the "FREE" mobile line. Shortly thereafter I started getting billed for the "FREE" mobile line. Spent HOURS getting the "FREE" mobile line cancelled and all of the charges credited. Literally 9 interactions totaling over 6 hours. Then - TWO MONTHS

I am currently of out the country and will be for the next 2 months, so I need to change my mobile plan from unlimited data to switch to by the gig. Unfortunately, the app says i am "ineligible to switch to by the gig". Please help me out on this. It would be ridiculous to pay such extraordinary mon

I moved into a new build home. The technician came out and setup internet. He said they would come to bury the cable in a week. I come home from work the next day and I notice the cable buried and my internet no longer working. The virtual chat assistant said it would be another 3 days before a tech

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Wifi - 400mbps download/15mbps upload Wired - 900mbps download/2mbps upload Wired connection is directly to the xfinity gateway. I've restarted, changed cables, went from wifi to ethernet on my pc and these numbers remain consistent.

Hello Xfinity, On my account, I called the very first day of this current billing cycle to reduce my current Wi-Fi speeds in order for a lower bill. Today I got an email reminding me of my payment that's due in 4 weeks; however, the bill is the exact same amount. I need this to change to my new plan

Can't access Peacock. Xfinity shows active, but peacock doesn't recognize my email address. Tried the email address that Xfinity uses for communication to me and the "comcast.net" email address with my account. Very frustrating.

Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar

Received email that I could change return date on seasonal plan but the link does not work and I can't get thru AI to a live person

We have a router set up for wifi but the password on the router does not work and I don't remember changing it

I have a mix of wired and wireless Xi6, and generally they work well....however one STB indicates low WiFi - is there a signal strength meter/readout on the menu of the Xi6? Than would be handy when finding a good location.