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Concern moved here to the E-mail help section.
Comcast mail notice
I’m getting a email from Xfinity saying that I have to agree to terms and conditions of the new Email platform. No later than July 5 or something and that after July 6, I won’t be able to get my mail. What’s going on with that?
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Need to cancel due to moving abroad
I need to cancel due to moving abroad but I have no access to cellular data for phone calls.
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Customer Service
Greetings, mkmenard2! Thanks for reaching out on our XFINITY Community Forum. I know how important it is to be able to stream your XFINITY Stream shows and movies without any error messages, especially now that the weekend is here. Rest assured, you
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. ... does xfinity have a extender? Yes, but it can't be used when Wifi bands are split. See https://www.xfinity.com/hub/internet/home-network-wifi-extenders and https://www.x
extend my dual ssid network
I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?
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Yes I did………………………..
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
Hello @user_vnxx8r thank you for reaching out to us on our community forum! I would love to get this addressed quickly for you since the cable was cut. Please send us a direct message with your full name and service address so that we can assist you
Wifi is not connecting
The cable to my internet was cut and my husband fixed it, but now my wifi is not connecting. I've been doing a search and will not come up. I need a service appointment scheduled
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Actually I think there is. Did you Google it ?
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
@user_ohhekc One of the community members provided some insightful questions that help us direct you to the best possible solution. To file a claim with Xfinity Mobile Care you'll want to use our claims website. There is an option to file and track a
Filing a clam
as my son was playing Roblox on his phone it started glitching and before you know it, it just turned black now I cannot turn it back on
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Post moved here to the Xfinity Compliments section.
Fredrick needs a promotion!
I'm trying to figure out how to leave a glowing recommendation for our tech supervisor in our area. We had an outage and Xfinity wasn't identifying it as one. The line guys on our area took the water out twice and fiber optic out once so far to date. Fredrick called me first thing to let me know my
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Hi there, @user_ysff0f! I am sorry you have been offline since the 30th. I understand the service is needed and you have been left wondering. We can check further on the maintenance work and where things are at. Please send us a direct message with y
Internet Outage of Over 4 Days
Hello, I am posting here because I am on Day 4 of a total internet outage, I work from home, and my livelihood depends on this connection. I am getting a massive runaround from customer support, local technicians, and automated alerts, and I need an Official Employee to step in and confirm my accoun
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Nothing like insulting someone who is trying to help people. What a wonderful person you are. Good luck with Xfinity support smart **** 😉
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
@user_glnr1k thanks for taking the time to post on our Xfinity Community Forums page. All issues for NOW services are supported through the NOW Support Center and the Xfinity Assistant.
Xfinity Now paid for never received
I paid for xfinity now.The transaction went through an order was never made.A confirmation email was never received.My funds are stuck in pending.I cannot access them.X finity has no information, my bank says.Xfinity has the money xfinity says they don't
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There can be a few reasons for that, some can be confusing. I would be happy to take a look and help you place the order if you need or want an assist. I just need to get some information best kept private. Please send our team a direct message with
New House Doesn't have Drop Line
Current customer moving to different address this month. New house doesn't have drop line, but xfinity.com lets me change address and checkout without any professional installation
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wifi is not connecting
The cable to my internet was cut and my husband fixed it, but now my wifi is not connecting. I've been doing a search and will not come up. I need a service appointment scheduled
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I am so glad to hear that you had a great experience @user_o5oe6j we would be happy to take that compliment here and pass it along to the correct team! Please send us a direct message with your full name and service address so that we can assist you
Fredrick needs a promotion!
I'm trying to figure out how to leave a glowing recommendation for our tech supervisor in our area. We had an outage and Xfinity wasn't identifying it as one. The line guys on our area took the water out twice and fiber optic out once so far to date. Fredrick called me first thing to let me know my
Question
Fredrick needs a promotion!
I'm trying to figure out how to leave a glowing recommendation for our tech supervisor in our area. We had an outage and Xfinity wasn't identifying it as one. The line guys on our area took the water out twice and fiber optic out once so far to date. Fredrick called me first thing to let me know my
Question
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Xfinity Compliments
Hello @user_yycj9m, and thank you for posting on our Xfinity Community Forum! Hearing the frustrations you are having with your billing issue is not the type of experience we want for any of our customers. I'd be happy to review your accounts to dete
BILLING..........................................NOT RIGHT
TRIED OF [Edited: “Personal Information”] around with you people, I had 2 accounts in which I closed the one on [Edited: “Personal Information”]. over a month ago and now all of a sudden I owe $109.99 on that account. Please explain why as I had everything transferred to [Edited: “Personal Informati
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet Outage of Over 4 Days
Hello, I am posting here because I am on Day 4 of a total internet outage, I work from home, and my livelihood depends on this connection. I am getting a massive runaround from customer support, local technicians, and automated alerts, and I need an Official Employee to step in and confirm my accoun
Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Need to cancel due to moving abroad
I need to cancel due to moving abroad but I have no access to cellular data for phone calls.
Question