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Xfinity Support

He estado chateando casi todo el día para que me ayuden a realizar mi pago, de mi plan de teléfono de Xfinity Now Móvil , pero ninguno me ha podido ayudar, solo me traen de un lado a otro

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Phone Plan Selection Issue

Currently have Xfinity mobile with a single line on a by the gig 1gb $20 plan. I want to add a new line and transfer my other phone number from visible and purchase a new iphone with trading in my paid off iphone and get the mobile plus plan because i also will be bringing my paid off cellular ipad

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On the one photo I can see, I mistook the output speakers for input channels. Yes, it shows a 2.0 PCM input.  I also tried a PC browser and the other two still show as broken links for me.

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

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Cancel service?

I’d like to cancel all services on my account and would prefer to handle the request online rather than by phone. Can an Xfinity employee assist?

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Cable is so dark I can’t see the program

I have a Vizio tv but tv is fine but cable programs are so dark that I can’t see what I’m watching

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lowering internet speed

How do I lower my internet speed package?

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Thanks for keeping us posted on the status of your appointment! We'll be sure to follow up here after the appointment to see how everything goes. If you need further assistance or have any questions in the meantime, we're still waiting to hear from y

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Internet speed inconsistency

One day my wifi would be fast, the other itll be slow and its been like this consistantly ever since i upgraded to the new router. I really dont like the new router and want an old one because it has way less issues, its unfair that the new router was forced on me and i gotta pay for a service that

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Brian I have sent you guys a message and I have not received a response. This issues is making it very difficult to work from home can you please help 

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Home Network Outages

I have a DOCSIS 3.1 modem showing high uncorrectable codeword counts across most downstream channels, thousands per hour on SC-QAM and 15,000+ on the OFDM PLC in under an hour of uptime. Spectrum analyzer on the modem shows a hard downstream rolloff at 780 MHz on what should be a 1002+ MHz plant. Up

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Persistent T3 Timeout Bursts After Drop Line Replacement - Requesting Plant SRO Ticket

A field tech recently replaced my underground drop line. My power levels are in the ideal range (40–43 dBmV upstream / 0 dBmV downstream), and uncorrectable codewords dropped to 0. Internal wiring and equipment have been fully ruled out. However, my connection is still dropping with repeated bursts

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Necesito cancelar mi servicio

Quiero cancelar mi servicio

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Have you tried signing completely out of the Xfinity Stream app and then logging back in? Sometimes a quick session refresh is all it takes to resync the audio track.

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NFL on nbc in spanish

I cannot get the game to play in English on my Xfinity app. Commercials are in English but game is in Spanish. I am streaming remotely.

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Not sure why you don’t see the photos. I loaded them from my phone, and they are still there. The stand alone photo posted first shows PCM 2.0. The first photo of the pair posted together shows Atmos/PCM, with no number of channels listed. I think

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

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I am more than happy to double-check the status of the appointment. I will need some account specific information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click

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Subscribed channel not available

Hello, Subscribed to TFC (The Filipino Channel) on 9/5/26 by clicking on the screen. E-Mail confirmation was received. Attempting to access has consistently produced the following result: an extended loading time (aproximately 20 seconds), followed by approximately 15 seconds of the channel, then br

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Mobile bill is $40 per month, and internet is $30. I want to change my mobile plan to something cheaper

Mobile bill is too expensive, please help. Internet bill is $30, so can I get another plan that is cheaper than $40.

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Hey there, mark_h087! Thanks for taking the time out of your Sunday to reach out with your installation concerns. We would be more than happy to review your appointment details here on this end. Please send us a direct chat message with your full nam

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Professional installation

Hi, I am having internet and TV installed at a second residence. Having XFINITY install. Will the technician be bring all the equipment (modem/router/TV box)? I assume so since I have not received any other communication. Thanks for the help!

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