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@user_cn9483 you may want to check your direct messages again. Reviewing from our end, I see that my great coworker Adrienne had replied to the direct message you sent. She had asked for some information that we need to locate, then verify the accoun
Why is Cancelling so DIFFICULT?!
I spent 30 minutes on the phone with Xfinity yesterday, September 2, 2026, specifically to cancel our service. The representative had significant difficulty understanding my questions, but ultimately assured me that our service had been canceled effective September 2. Today, our account still shows
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user_8f21jh Hi there! Thanks for using our Forums to contact us and we are here to help review the account to provide you peace of mind after the payment you made. Please send me your full name and address to get started. To send a "Direct Mess
Payment arraignments SHOULD NOT BE
I recently made a payment arrangement & called back immediately to cancel it, ever since then I have been getting non stop emails about the amount that will be taken from my account. THAT DEBT WAS PAID! Xfinity IS NOT AUTHORIZED WITHDRAW FUNDS FROM MY ACCOUNT BASED ON A CANCELED & ALREADY PAID DEBT.
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user_im4xy7 Thank you! I have received your DM, and look forward to working with you!
Need account help
My bill almost doubled month over month and had an add-on I don't recall authorizing. Need help.
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no internet
Our area had storms last night, some are w/o power, but I HAVE power, however I have NO internet service. Xfinity sent an email stating service was restored & ppl may need to reset their routers (I did) but I still have NO internet.... any suggestions? Cannot reach anyone at Xfinity. Work from home
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Your Home Network
Hello, @user_nekh66 to get started making this change to a customer owned router send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Star
EPON Member-Owned Router - Need ONU Provisioning to Remove XER10
I have Xfinity residential EPON fiber with 2 Gbps symmetrical service, an ONU, and an XER10. I want to use Xfinity's new Member-Owned Router option for EPON and connect my UniFi Cloud Gateway Max directly to the ONU. I have already contacted Xfinity chat support. After about 45 minutes of chatting,
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@user_5d9db4 I am not showing any sort of known issue currently for membership reward benefit issues. Our team can take a closer look at your account and open and appropriate tickets. If you could please send me a DM with your first and last name alo
Can’t access redeemed rewards
Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits. this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disapp
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@XfinityAdrienne I did exactly that over an hour ago. No response.
Why is Cancelling so DIFFICULT?!
I spent 30 minutes on the phone with Xfinity yesterday, September 2, 2026, specifically to cancel our service. The representative had significant difficulty understanding my questions, but ultimately assured me that our service had been canceled effective September 2. Today, our account still shows
Question
user_ri6bg0, Thank you for reaching out through Xfinity Forums. I think you are asking for help to make a change to your service and lower your bill. You should be able to go to xfinty.com/myaccount, make sure to sign in to see what promotions are av
bill [Edited]
I was to change my service to l ower price service [Title Edited: "Personal Information - Full Name"]
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Community Best Answer
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Payment arraignments SHOULD NOT BE
I recently made a payment arrangement & called back immediately to cancel it, ever since then I have been getting non stop emails about the amount that will be taken from my account. THAT DEBT WAS PAID! Xfinity IS NOT AUTHORIZED WITHDRAW FUNDS FROM MY ACCOUNT BASED ON A CANCELED & ALREADY PAID DEBT.
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Transfer number to a new phone
I need to move my phone number to a different phone
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Customer Service
Community Best Answer
Payment arraignments SHOULD NOT BE
I recently made a payment arrangement & called back immediately to cancel it, ever since then I have been getting non stop emails about the amount that will be taken from my account. THAT DEBT WAS PAID! Xfinity IS NOT AUTHORIZED WITHDRAW FUNDS FROM MY ACCOUNT BASED ON A CANCELED & ALREADY PAID DEBT.
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Billing
bill [Edited]
I was to change my service to l ower price service [Title Edited: "Personal Information - Full Name"]
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Billing
user_zlmv11, I am sorry to hear you've had bad weather and no service. This may help: Xfinity WiFi hotspots provide millions of fast and reliable connections across the country, allowing users to save on mobile data. To find hotspots,
iguard link
our internet is down due to storms. Xfinity chat sent me the iguard link and they were going to add an additional way for me to use the internet. However, I can’t open the link. Anyone else have this problem?
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@user_lu0za6 Thank you for reaching out. The error code XRE-03059 indicates that your cable TV receiver cannot tune to a specific channel. This may be due to a blocked, weak, or interrupted video signal. Common causes include loose or damaged cable
Recurring Daily Outages - Specific Channels
I have a recurring issue that has not been resolved despite having contacted support in the past and being told it’s been resolved. ISSUE: Error code XRE-03059 (“Sorry, we’re having trouble connecting”) appears on specific channels — 470 (CNBC) (around 1 PM every day), 428 (Fox News) (around 5 PM mo
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user_n91wri Hi there! Thank you so much for using our Forums and for taking the time out of your Thursday to contact us. I understand you are looking to explore a plan change and we are here to help you assist you. To send a "Direct Message" to
Lower my bill
I can’t afford the increase how can I lower my bill or do I need to transfer to a different provider?
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NOW TV 20-Hour DVR Removed From My Account — Told I Must Upgrade
I have had Xfinity 1 Gig Internet with NOW TV and the included 20 hours of cloud DVR for approximately 18 months. My DVR service stopped working on August 23, 2026. An Xfinity field technician reviewed my account and told me that my package had been changed to a basic service package. I did not requ
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Customer Service
EPON Member-Owned Router - Need ONU Provisioning to Remove XER10
I have Xfinity residential EPON fiber with 2 Gbps symmetrical service, an ONU, and an XER10. I want to use Xfinity's new Member-Owned Router option for EPON and connect my UniFi Cloud Gateway Max directly to the ONU. I have already contacted Xfinity chat support. After about 45 minutes of chatting,
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Customer Service
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversations/getting-sta
EG
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Null - Need direct message
Making this post so I have the option to directly message Xfinity support.
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