Xfinity Community Forum

@user_2emcuh We appreciate your time in reaching out to us here on our Xfinity Forums. This is absolutely not the experience we want for our valued customers. I would like to discuss this further and get all the details, so we can address this. Pleas

XfinityBillie

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3 hours ago

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File a complaint

Store manager jumped in my face and kept demanding respect over and over when i had never even talked to him. I was not didrespectful to anybody, it was my 4th time driving to another town to try to get my billing straightened out, it bothered me so bad the waay he talked to me i couldnt even sleep

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Good morning @user_xkko72, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. To log into your account, all you would need to do is visit us on our website and click on the login option in the top right, and

XfinityJeff

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3 hours ago

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Comcast Bill

Hello, I had opened an account with Comcast at my apartment, but we had put the wrong address, therefore no data was used. We opened another account with the correct address and they told me three separate times that my account was officially canceled. My phone number is [Edited: Personal Informatio

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user_9jn387 Thank you for giving that a try! We'll need to take a closer look at the signal we're sending you and see what we can do to help. When you can, please send a Direct Message with your full name and address. Here are instructions on how to

XfinityBenjaminM

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3 hours ago

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Regional Routing Fault: MN/WI traffic detouring through Denver/San Jose (ibone bypass)

Issue Summary: I am located in the Roseville, MN / Wisconsin node. I am experiencing a "tromboning" routing issue where traffic destined for the East Coast (Chicago/DC) is being sent to Denver and San Jose before returning East, adding 60ms of unnecessary latency. Proof of Local Low Latency (Chicago

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Yes I try to redeem and it sends me to a page that says I don’t have now service which I most definitely do

user_wehnou

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3 hours ago

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Unable to Redeem Platinum Perk of Peacock

Trying to redeem the "Peacock Premium, on us" offer promised on the Platinum Xfinity Membership level. But the option to redeem it is not there. Have searched for how to do it, but unable to redeem. Would love someone to help me active this benefit.

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@user_nhevoh We can check what email communications have been sent to you. Do recall roughly what day you received the email?

XfinityMatthew

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3 hours ago

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5-years guarantee price

I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what

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@user_cn5m54 We appreciate your time in reaching out to us here on our Xfinity Forums. I see that @BruceW provided you the link to access your email. Were you able to access your email using that link?

XfinityBillie

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3 hours ago

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Comcast Email

How do you access email???? [Edited: "All Caps"]

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Yes I have and I had accidentally deleted the message forever after I did that I realized I needed it and completely forgot.

user_nhevoh

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3 hours ago

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5-years guarantee price

I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what

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user_d030eb Please come back to us in Direct Message if you still require assistance.

XfinityBenjaminM

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3 hours ago

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Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T

I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran

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richardlawson2006

Can not remember my IMap password and now no email is coming ?

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Network

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Overcharged mobile line after account transfer+

The title kind of states it all and I’m honestly at a loss. I was heavily overcharged on my mobile bill, even the agent I spoke with on chat confirmed it (and said it was due to the account transfer. I was supposed to have a free year line with Xfinity, but due to issues with my account last month t

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Plan

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Confirming that it's really bad right now: https://www.waveform.com/tools/bufferbloat?test-id=07bbbb01-f68b-428f-8d7a-de68bebe4f86 It's highly variable and I'm not entirely sure what xfinity can do. I didn't get a response from a ticket number (that

user_d030eb

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6 hours ago

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Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T

I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran

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yes I have restarted the modem, also did unplugging for 30 seconds and plugging it in. I also always used wired ethernet connection.

user_9jn387

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7 hours ago

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Regional Routing Fault: MN/WI traffic detouring through Denver/San Jose (ibone bypass)

Issue Summary: I am located in the Roseville, MN / Wisconsin node. I am experiencing a "tromboning" routing issue where traffic destined for the East Coast (Chicago/DC) is being sent to Denver and San Jose before returning East, adding 60ms of unnecessary latency. Proof of Local Low Latency (Chicago

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Free peacock premium subscription

I'm suppose to get a free peacock premium subscription as a diamond member. Under my subscriptions it shows peacock included but, no where or way to activate it. It's not listed in my rewards to activate either. How do I activate this free offer? I looked through the forums and didn't find an answer

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Xfinity App

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How to log in comcast account

user_xkko72

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8 hours ago

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Comcast Bill

Hello, I had opened an account with Comcast at my apartment, but we had put the wrong address, therefore no data was used. We opened another account with the correct address and they told me three separate times that my account was officially canceled. My phone number is [Edited: Personal Informatio

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Hi there, SurfInCA! Great question. I’m glad you’re taking a close look at the Broadband Facts before making any changes. The Universal Connectivity Fee and Regulatory Recovery Fee can vary between plans, including when moving from older Unlimited In

XfinityDilary

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9 hours ago

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Does new plan have higher taxes and fees?

Hi! I am considering the new Mobile Select plans for some of the lines on my account. The broadband facts show a significantly higher charge for the Universal Connectivity Fee & Regulatory Recovery Fee for the new Mobile Select plan compared to what I currently pay on the older Unlimited Intro plan.

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Does new plan have higher taxes and fees?

Hi! I am considering the new Mobile Select plans for some of the lines on my account. The broadband facts show a significantly higher charge for the Universal Connectivity Fee & Regulatory Recovery Fee for the new Mobile Select plan compared to what I currently pay on the older Unlimited Intro plan.

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Billing

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Good evening @user_4j33mq, and thank you for reaching out with your connection issues, we appreciate it. I'm sorry to hear that it's been lagging and understand how frustrating that is. I see that @EG posted a link with some helpful troubleshooting t

XfinityAlyssaA

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9 hours ago

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Interest super slow

Used to be great now struggling lagging

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Hey @Brittanylately, Thank you for visiting our official Xfinity Forums Community support page. The account does remain active and open for a small period of time after a disconnection request in case you change your mind. If you have rental equipmen

XfinityDemitrius

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9 hours ago

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Account cancelled, still received next bill

I called and cancelled all services on May 20, 2026. That was 5 days before the end of my billing cycle (which was paid in full). I was provided a confirmation number and advised I would be receiving a refund of $31.20 within 3-5 business days. Today, May 24, 2026, I have digitally received a new bi

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Account cancelled, still received next bill

I called and cancelled all services on May 20, 2026. That was 5 days before the end of my billing cycle (which was paid in full). I was provided a confirmation number and advised I would be receiving a refund of $31.20 within 3-5 business days. Today, May 24, 2026, I have digitally received a new bi

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Billing

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We don’t have specific details on credits tied to channel lineup updates. You can always review and customize your services to see what options and packages are currently available to you using our Plan Builder: https://www.xfinity.com/planbuil

XfinityMelinda

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10 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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