Xfinity Community Forum

Perfect! The technician would need to install the new outlet on that wall if you wanted to proceed with relocating the modem. There will be a charge to install and activate the new outlet. For assistance with scheduling the technician, please send ou

XfinityAldrik

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5 hours ago

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COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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Yes, there is wall in my room with an exterior wall.

user_ow8p4e

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5 hours ago

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COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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Incorrectly charged for Now TV Latino

There was an additional $15 on my bill for Now TV Latino which I never ordered. Since it was charged without my permission, I hereby demand a full refund of $15 and related tax. This service should be immediately terminated, and I should never be charged for anything that I didn’t order!

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Customer Service

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Has there been any resolution to this. They keep telling me it is because Comcast changed and is using yahoo. That’s the solution? It works on a computer in outlook but not on an iPhone or an iPad. Help

user_rte82u

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5 hours ago

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Missing email folders in Mail app after deleting and reinstalling Mail app

I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o

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BULLS**T IT WAS SUPPOSSED TO BE SHIPPEDTHE SECOND I ORDERED IT! As far as I know it was never shipped!

user_v5s2jv

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5 hours ago

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where is my xFI gateway delivery

ordered service on 2/18 it is now 2/27 I had gateway sent to old address never received anything other than order confirmation

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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5 hours ago

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New phone

I have a new phone. I put in IMEI number and activated it but it has no service and the app still shows the old device

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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6 hours ago

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Profiles missing on my Xfinity App

I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?

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Intermittent internet outages - I need an agent

I had several unexplained internet outages, so Comcast dispatched a tech. He did basic troubleshooting and swapped my modem. I'm still having the same issues. I need someone to come out again, and I can't get past the automated troubleshooting via phone or chat. Please help.

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Your Home Network

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Xfinity support

I just places a order for services i have my confirmation number and everything how do I track it? And how do I make account for that order of service and last but not least how do I add my mobile line I got in the bundle? Thanks my name is carisa Denton and address is 14001 se rupert dr oak grove o

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Your Home Network

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New phone

I have a new phone. I put in IMEI number and activated it but it has no service and the app still shows the old device

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Customer Service

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@user_9tvwll If you are making changes to your account, you'll need to log into www.xfinity.com. If you need assistance, please author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.

XfinityLinda

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6 hours ago

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How to upgrade dvr plan

How do I upgrade my dvr plan

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I appreciate you for confirming that @user_ow8p4e. A wall fish is a method of running and “fishing” wiring through the drywall. This would require hiring a qualified third-party contractor or electrician that is capable of installing an R

XfinityAldrik

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6 hours ago

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COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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Thanks for meeting us here in our community, @user_czc4f0. We're sad to see you go, but we'll gladly assist. Please provide your full name and complete service address in a Direct Message. To start a Direct Message: Click "Sign in" if necessary &bu

XfinityLinda

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6 hours ago

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Looking to cancel my Xfinity internet account under the California ARL

I have already sent a DM to Xfinity Support as advised in other threads, but was told to post here first, so doing that.

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@XfinityDuron No, the app isn't working. I'm going to have to physically go into Xfinity to get it fixed, I guess.

user_3pmvz2

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6 hours ago

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Profiles missing on my Xfinity App

I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?

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No it is not, It is on a wall between bedrooms

user_ow8p4e

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6 hours ago

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COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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Hide channels when scrolling

Do NOT answer this by saying channels can be hidden using guide. Is it possible to hide channels so that they are not seen when using the up/down channel button? I already have a simple remote so that my uncle with dementia only has to deal with changing channels using channel up/down. However he ha

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X1

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Can you clarify from what Xfinity site I need to login?

user_9tvwll

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6 hours ago

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How to upgrade dvr plan

How do I upgrade my dvr plan

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Please be sure to reply in Direct message only when dealing with personal information.

XfinityDuron

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6 hours ago

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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Mexico Pass

I have asked 3 times to have this removed, and also to have a credit for March because it hasn’t been removed. How do I escalate to someone who can be sure the Pass is removed.

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Plan

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I sent it as direct message as you requested. I do not wish to post it here. I am now getting messages sent to my comcast account forwarded to my iCloud account

schultz

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6 hours ago

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Can I get a Yahoo email invitation faster?

I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a

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