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user_6smxcb Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo

XfinityVictor

commented

34 minutes ago

to the conversation:

TV service is freezing for many seconds

At various times during the day, my TV screens freezes for many seconds and then starts playing again. Can you please fix this problem? I'm told it's happening to many customers that live near me.

Question

Outage Credit

I had no service last evening, all night and most of the day today, April 14th. I'm looking for a outage credit. It was very frustrating not to be able to receive or send messages. Thanking you in advance, Roberta Consalvi

Question

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Concern moved here to the E-mail help section.

commented

36 minutes ago

to the conversation:

Mac email

I receive my email on my iPhone but not my Mac, How can I get it on my Mac?

Question

Billing Question

Id like to look at my bill can you help em find it

Question

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Billing

Billing cycle. Are they in advance month to month.

Payments taken beginning of the month. Are they for the end of that month.

Question

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Billing

@user_75glsk Thanks for explaining. The ETF fees are reversed when a customer restarts the service they are applied to. Did you restart the service to have them reversed?

XfinityBenny

replied

38 minutes ago

to the conversation:

reviews

This company is a nightmare. I canceled my service to move to another state, turned my router in, overpaid my last bill. I was assured last month that I would be refunded in 7 days. No refund, so I called today. The first idiot on the phone told me I owed an early disconnect fee. I explained I absol

Question

I know how annoying it is to be right in the middle of a show and have the audio cut out, it’s definitely not the experience we want for you user_8lbyj2. Since this is happening across multiple TVs and apps, I’d love to ask a few quick qu

XfinityQuemekia

commented

38 minutes ago

to the conversation:

sound dropping out when streaming

For the last week or so, the sound drops out off and on or goes out completely. I chatted with customer support and they said the problem isn't on Xfinity's end as he checked the speed and it was good. However, this happens on both tvs, on all apps I stream (Netflix, Hulu, You Tube). His solution wa

Question

Great! Thank you for confirming. I appreciate your help.

user_ypwcgk

replied

39 minutes ago

to the conversation:

Virtual Prepaid Mastercard

Question

An Xfinity gateway device in bridge mode will no longer have advanced or WiFi settings because it is functioning only as a straight cable modem. All routing and WiFi settings are now handled by your Netgear router.

commented

1 hour ago

to the conversation:

modem problems

I can not access the settings for my modem - when I use the browser 10.0.0.1 it directs me that this is no longer available and to use the app. however the app does not have an option for advanced settings? i have the router in bridge mode to a Netgear router. also several of the devices i have conn

Question

user_au9nfm, Thank you for reaching out. I appreciate you being a long-time customer and for creating a new post. I see you have our Xfinity Prepaid service, and you had some issues with your equipment. I can confirm the local store wouldn't do

XfinityVianney

commented

1 hour ago

to the conversation:

The manager at your Xfinity store attempted to defraud me

I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the

Question

Just sent message to xfinity support

user_wck1ca

replied

1 hour ago

to the conversation:

Fraud/need upper management involvement

I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that

Question

@XfinityFrank This has been going on for too long with no resolution. It is unacceptable that we are in a major market and do not have access to ABC stations.

Jifetzer

replied

1 hour ago

to the conversation:

ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

Question

user_9lxu39 Thank you for the additional information! We can open an escalation with our Xfinity Mobile Team to see what the next steps would be in this situation. Please send us a direct message, so we can open a case for you. To

XfinityMartyR

replied

1 hour ago

to the conversation:

Sent in trade in device.

Hello. I mailed my trade-in device to Xfinity but USPS tracking shows the package cannot be delivered and it is stuck/delayed. I followed all the steps I was provided by Xfinity with The usps tracking is [Edit: Personal Information] Message showed on USPS tracking page: This is a reminder to arrange

Question