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@govolsdwl do you have an active Xfinity TV channel package? Ensure you are signed in with your Xfinity credentials. Access the channels through the Live TV tab in the app. You can filter to see channels available out of home for easier navigation. &
Streaming on fire stick only showing default channels. On the home network.
I’d put this in your post: Xfinity Stream on Fire TV is authenticating my Xfinity ID, but it is only showing the free streaming channels. I am an Xfinity TV subscriber and my paid TV lineup and premium channels are missing. This happens on a brand-new Fire TV Stick 4K. Please check my TV entitlement
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The error appears on all 3 WMUR channels. We first noticed it on 9/12 but we were away for 2 weeks prior to that, so it could have started as early as 8/29. We are still getting the same error.
Sorry, we're having trouble connecting
I cannot access channel 9, 809, or 1009. I get "Sorry, we're having trouble connecting" and error code XRE-03059. I have rebooted the cable box and cable modem several times.
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"Again, no one seems to know why Xfinity has made this change when technically there should be no reason why it can't be maintained. Apparently they won't tell us why they've done it, and obviously don't care..." Exact same thing can be said about t
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Hello @user_94pujf, thank you for taking the time to provide such a detailed update. Your frustration is completely understandable, and this is not the experience we want for our customers. We’re glad to hear that portions of the service have s
Xfinity Streaming
Xfinity Streaming has been inadequate during its entire term of service with intermittent interruptions, having to resign-in every time there is an internal programming change, outages (no notice during nor notice of work in the area), inexplicable drops and reconnections in service with undefined c
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@jockoho Thanks, I only use it to watch golf so as long as it works on my laptop I'll live
ESPN Unlimited
Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop
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Mobile
Ya I got put on an unauthorized repayment plan and yall promised to cake care of the issue. Its been months and nothings been done please email me with how we're going to resolve this and refund me my money
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Billing
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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Xfinity Stream App
Yes I log on to the fire stick Xfinity stream app using the QR code provided by the app. Sign on appears to be successful, but I have limited channels available.
Streaming on fire stick only showing default channels. On the home network.
I’d put this in your post: Xfinity Stream on Fire TV is authenticating my Xfinity ID, but it is only showing the free streaming channels. I am an Xfinity TV subscriber and my paid TV lineup and premium channels are missing. This happens on a brand-new Fire TV Stick 4K. Please check my TV entitlement
Question
A few days after my posting I received a phone message from Xfinity (I was not there to receive it and it was transcribed) with a name and phone number. When I returned the call, the person was unknown, there was no way to reach the individual, and a
Xfinity Streaming
Xfinity Streaming has been inadequate during its entire term of service with intermittent interruptions, having to resign-in every time there is an internal programming change, outages (no notice during nor notice of work in the area), inexplicable drops and reconnections in service with undefined c
Question
Good morning @user_kspefv, and thanks for reaching out to us on the community forums, I hope this message finds you well. You have come to the right place for assistance with this. Could you please send our team a direct message with your full name a
Cancel TV, keep Internet and Xfinity Mobile
I want to cancel Xfinity TV and remove/return my X1 TV box, while keeping Xfinity Internet and my existing Xfinity Mobile lines unchanged. I do not want to add or change any mobile service. I prefer to handle this in writing rather than by phone. Please let me know the new monthly Internet price bef
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Hello @user_e273e5 Is this the only channel with audio issues or is it out of sync on others as well?
CBS audio out of sync
Picture and audio are a few seconds out of sync. All other stations are fine.
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user_mf5908 Hmm, there should not be anything impacting being able to access the local weather. How exactly is this being seen? Are you seeing this through a local news broadcast or through some type of widget on the channel itself?
WEATHER Channel local on 8'S
I no longer am getting local weather for Monroe Twp. Local on the 8's is for the entire US . I use to get East Windsor weaather
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Hi there. Thank you so much for reaching out on our Xfinity Community forum about that charge. Did you confirm that you spoke with someone who confirmed the $250 charge? @mariuszess
Xfinity has now charged me $250, even though I canceled my contract
Xfinity has now charged me $250, even though I canceled my contract three months ago. At that time, they calculated the amount to be $250. On July 18 or 16, I messaged them via chat to say I was canceling, and they replied that someone would call me. Someone did call, and I told that person that I w
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Great question, @user_4kidsrcool. That orange cable is typically a temporary line that was run to get you connected as soon as possible. Once that is done we usually have another work order created to have the line buried. Have you received any notif
Technician cam to fix internet issue
So I couldn't get internet because the tenant before me messed up a bunch of cables so I had a technician come out. He figured a way to fix it by running the cable outside, however he used orange cable to connect to my apartment. I've never seen that, so is that normal?
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user_qxq5z4 I would be reaching out if I were in your shoes too. Our team is here for you and will be happy to see if any sooner appointments are open. Did you also sign up for our appointment waitlist? https://www.xfinity.com/support/articles/a
Recurring outages + 2 missed tech appointments — need escalation + substantial credits
Hi Xfinity Support — Service has been intermittent for 10 days. A technician came Wednesday and replaced our modem, and service has been essentially unusable since. Two subsequent technician appointments were confirmed and then canceled by Xfinity at the time of the appointment. We now have another
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Thank you for making us aware of this issue, @user_r9074g. Is there a particular error code or message that appears when you visit the mentioned channels?
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No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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