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Retrieve old phone number

Hey there, I had Xfinity Mobile services and I had to cancel it on around January since I was going out of country and won’t be using my services outside there. And when I called Xfinity they said they’ll hold my number and I can activate it anytime later. So I came back from the trip around Feb 27

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Plan

Hello @user_yo32to, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To clarify you're having trouble putting a new card on file to pay your final bill on your disconnected accou

XfinityChelseaB

commented

9 hours ago

to the conversation:

Internet service

I believe my service was canceled, so I’m pretty sure I have to make a payment, but I need to talk to someone about a new card number due to fraud on my old card

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Global travel pass is scam clearly

Your delay tactics is perfect for scamming your all customers strategies u took money from us over billed us for no service in the places we went. All lies i hope u enjoy the money u took from us ur customer service stating we will get refund.. wow good job

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Devices

Internet service

I believe my service was canceled, so I’m pretty sure I have to make a payment, but I need to talk to someone about a new card number due to fraud on my old card

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Customer Service

Lost trade in phone

I mailed my 3 iPhones on 8/8/2025 with USPS using Xfinity's prepaid label. I packed all 3 phones in 1 box and used 1 of the 3 prepaid labels. On the Xfinity app, 8 months later it still shows in transit. I've been calling Xfinity each month, placed on hold for hours, in fact a week ago I was placed

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Devices

Xfinity support

I am trying to cancel a subscription to the Starz App that was accidentally purchased. I have tried through the television, noting. I have tried through the Starz website and it says it has to be cancelled through Xfinity. Why is this so difficult?

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Xfinity App

Following my post above, as I said they never sent me the email address nor a text message. Also, by their mistake they did not apply the trade on one of the iPhone that we bought and they don’t want to fix it. The last time, after an hour and a hour

user_c42567

commented

9 hours ago

to the conversation:

iPhone 17 Pro Max order: Can I grab it in-store instead?

Hey everyone, quick question—does anyone know if it’s possible to convert an online order to in-store pickup at a nearby location that has the item in stock? My spouse’s iPhone 17 Pro Max (Silver) was delivered today—they got the shipping notification yesterday. I still haven’t received any shipping

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Cancelled my account without notice

Xfinity cancelled my account without notice

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Your Home Network

FedEx stolen my iPhone 17 pro max as well as my daughter iPhone 17 pro. It happened three weeks ago, Xfinity has done nothing so far. It supposed that they will send an email address to submit the police report, they never sent it

user_c42567

commented

9 hours ago

to the conversation:

iPhone 17 Pro Max order: Can I grab it in-store instead?

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@user_i3fv8u , Thanks for reaching out to us on our Xfinity Forums. We understand the frustrations that are being caused by you having trouble with accessing the Xfinity gateway through the Xfinity app. You have taken some great steps that we would n

XfinityMelinda

commented

9 hours ago

to the conversation:

Xfinity App 2026

My Xfinity App worked great this morning, ran the WiFi diagnostics and it was running great…later on in the afternoon noticed it was a bit laggy so went back on the App to run diagnostics again and it showed I was offline. so I unplugged my modem, left it for 30sec then plugged it back in, and the a

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Greetings @user_ljp9de! It’s definitely frustrating to still deal with lag even when you’re hardwired with Ethernet! Since you’ve already tackled port forwarding, we should look at a few other factors that could be throttling your p

XfinityQuemekia

commented

10 hours ago

to the conversation:

Best way to boost speeds on Xbox

Hello, I currently have a Xbox one S and I am using an Ethernet connection (from Xfinity store cat5) and I am still experiencing lags what’s recommended? I opened the ports that needed to be opened already.

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Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329 These are the folks you need to call if you're missing folders on your iPad or iPhone.

Again

commented

10 hours ago

to the conversation:

Missing email folders in Mail app after deleting and reinstalling Mail app

I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o

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Hi there, user_xysu0u, thanks for taking the time to drop by our community forums! Sorry to hear you've run into so much trouble making payments with your bank account. Our team would be more than happy to take a closer look at the account to see how

XfinitySean

commented

10 hours ago

to the conversation:

Payment Method Via Bank Don’t Work

I signed up for automatic payments using my bank account in December of 2025. I already had auto-payments setup with my credit card, but I was told I would get a $10 monthly discount if I switched to a banking method. I received a text message from Xfinity on January 17, 2026, stating that my automa

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Cannot Change Password

I have been trying to change my password as someone I do NOT want having access to my wifi was told my password. When trying to change it through the app, I get the "something went wrong" error and I cannot do it through the admin portal because it tells me I need to download the app. I am getting v

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Xfinity App

user_gv9ak9, that's great! Thank you for letting us know. We appreciate you also sharing how you found it.

XfinityJeffB

replied

10 hours ago

to the conversation:

Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

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@user_ebca44 Email stopped on Feb 26th. Tried to correct but not successful. We need more information. Are you using webmail or a third party email app? What error messages are you getting? Did you check on webmail to

Again

commented

10 hours ago

to the conversation:

Reactivate Email Address [Edited]

Email stopped on Feb 26th. Tried to correct but not successfiul.

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Can’t you do it from your account info?

user_a3y23b

commented

10 hours ago

to the conversation:

Requesting community forum account cancellation

Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks

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@user_0pora2 @user_2jp30u We need more information in order to help you. How are you trying to access your email? using webmail or a third party email app? What happens when you try to sign in? Are you getting any error messages?

Again

commented

10 hours ago

to the conversation:

Can't Get Into My Email [Edited]

Somehow I can't get into my email

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Payment Method Via Bank Don’t Work

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Billing

Xfinity gateway setup Issues

I’m trying to setup a Xfinity Gateway, and made sure the cloax cable and other cable are both connected properly, setup my account, and done everything else correctly but when I go to activate it, it goes through the five minutes, starts glowing solid white, then turns red while trying to connect. H

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Your Home Network