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Black screen
When I click on my Xfinity stream app, I get a black screen, and it stays black. When I return to the main menu and click again on the Xfinity extreme app, I get a black screen again and it stays black.
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Xfinity Stream App
Same here but going on two weeks, 5th time. I'm in Chicago.
Going on 3 days of outage
Has anyone experienced this? Our service went out Friday morning and the estimated time to come back on keeps getting pushed back, now says tomorrow (Sunday)! We’re the only house in the neighborhood experiencing this and Xfinity can’t give us any information. Completely unacceptable!
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Going on 3 days of outage
Has anyone experienced this? Our service went out Friday morning and the estimated time to come back on keeps getting pushed back, now says tomorrow (Sunday)! We’re the only house in the neighborhood experiencing this and Xfinity can’t give us any information. Completely unacceptable!
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Customer Service
Hello @user_qyi5uw! Thank you for reaching out to us here on the Xfinity Community Forum. We understand how frustrating it can be to redeem a membership benefit and then not be able to enjoy it as expected. You’ve come to the right place for he
Xfinity Reward movie did not show up in my Purchases
I redeemed Lord of the Rings: The Fellowship of the Ring extended edition on Thursday but it never showed up in my Purchases and I never got an email about it. In my Xfinity app it shows up as Active in redeemed benefits rather than Complete.
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Put back women sports on the C button remote. If not take out all the men’s. It took YEARS to get the women’s ncaa b-ball and wnba on there. we shouldn’t have to go to this other site and have to click on each game to see what t
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
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Hi there @DeadlyPeanut8! Thank you for reaching out to us here on the Xfinity community forums, and I'd be happy to assist you with getting this equipment issue resolved. Remember when posting in public to never share any personal information. Send o
Service set up at wrong address initially and changed over but cannot retrieve old equipment
Hi I had set up a xfinity account at what I thought was my correct address at [Edited: "Personal Information"] but once I had realized it was wrong I called the support team which had closed out the account and created the correct one at my current address [Edited: "Personal Information"] I cannot g
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Hi there, and thanks for reaching out here on the community forums, user_q6rsc8! Internet access is not taxed in many states, but there may be taxes for rental equipment if it's in use. Are you using an Xfinity gateway with your services?
Sales tax
Under the Virginia Department of Taxation, internet access service is explicitly exempt from the state's communications sales tax and retail sales and use tax. Why am I being charged sales tax?
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Let's take a closer look together, user_9e6en7. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a
Billing date
My billing date was always at the end of the month. This month (November) it’s the 10th. Just wondered why.
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We can certainly bring that feedback forward. Was there anything else we could assist you with user_6vxddu?
New Annoying Categorized 'Saved: For You" Listing: How do I get the old uncategorized version back?
Starting today, Xfinity's "Saved: For You" listing comes categorized, with 'Recently Watched' at the top, followed by 'Recordings Still Waiting for You', then 'TV Recordings', 'Movies Recordings', 'Kid's Recordings', 'News Recordings', etc.. This is particularly compared to the previous version that
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I’m not using an X one box, it’s the smaller cable box that I have had since April. Perhaps I should switch it out and get another cable box.
NESN New England sports network
Every time I go to watch/use the NESN Channel to watch a Live game. Messaging comes up, “ Sorry, We are having trouble connecting” How do you fix this?
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user_d51j17 My team can look into your billing concerns today as it will require us to do so through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the&n
Expired Refund Card Replacement
Hi, I received a refund card from Xfinity for an overpayment on my bill. The refund card has expired. I have been attempting to replace the card form months, but the xfinityrefunds.com webpage is always displaying a maintenance screen, and the phone number only tells me that the card is expired, and
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user_7tkgdb thank you for using the Xfinity Community Forums page to reach out regarding your email concerns. We can definitely assist you with this issue and getting your password updated. Please send us a direct message with your full name and com
i changed my the password on my account and now i can't get emails
I had to change my password in order to view my xfinity bill. Now my email is asking for the IMAP account password. It will not take the password just created. I have logged into my account online so I know the password is correct. What can I do now?
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Hey there user_yp9zm2 it will show the sport and the game that are currently playing.
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
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user_pfjogn thank you for using the Xfinity Community Forums page to reach out today. I understand that there was some equipment left outside your residence that we need to address. Please send us a direct message with your full name and complete se
Tech left testing equipment outside
A technician left what looks like testing equipment with coaxial cables outside our apt back door. Address [Edited: Customer Information]
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Thanks for replying, Jeff. I figured that was the case, but wanted to communicate my dissatisfaction to Xfinity's developers. I find it very said that developers, even when they have a good and functional product, can't leave well enough alone, but a
New Annoying Categorized 'Saved: For You" Listing: How do I get the old uncategorized version back?
Starting today, Xfinity's "Saved: For You" listing comes categorized, with 'Recently Watched' at the top, followed by 'Recordings Still Waiting for You', then 'TV Recordings', 'Movies Recordings', 'Kid's Recordings', 'News Recordings', etc.. This is particularly compared to the previous version that
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No, I did not make any changes of which I’m aware.
Billing date
My billing date was always at the end of the month. This month (November) it’s the 10th. Just wondered why.
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Hello yes it’s for the iPhone. Duo
Need Info on my order
ORDER # [Edited: "Personal Information”October 22, 2026 ease need to know what’s the shipping date
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Thank you for your reply, @hoytwma2 I completely understand your point, particularly after relying on your comcast.net email for the past 20 years. Your feedback about the transition and Yahoo Mail Plus is understandable. At this time, though, b
Yahoo mail transition compensation
after being duped into moving to Yahoo, I find their (yahoo) basic mail program, not only rife with ads and other nonsense etc., but for outlook and gmail to interface I must 'upgrade' to yahooplus for 5 bucks a month. Is comcast going to compensate me for this extra unknown surprise expense.
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Thank you for taking the time to share such detailed and constructive feedback with us. We hear you loud and clear, and we completely understand how frustrating it is to lose a core navigation tool like the "Favorite Channels" filter. While we can't
XfinityQuemekia
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lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
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