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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
Hello, I am trying to cancel my Xfinity service. Has been 2 months now but have not been able to reach anyone. I no longer am in need of this service due to it being out of my area.
Question
deluxury Thanks so much for reaching out to us here with your concerns! Customers eligible for the XB10 modem are customers that currently have FDX Internet speed tiers of 300 Mbps or above. FDX Internet, or Full Duplex Internet, offers symmetrical m
XB10 Router/Gateway
I would like one, I am eligible with my x2 gigabit plan. How do I get one?
Question
Hello, @user_vgdwpt Thanks for reaching out to us on the forums! We can help with your account concerns. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Fo
Why is it so hard to chat with a live person?
Messenger link doesn't work and says content isn't available right now, before you could talk to the xfinity assistant and get redirected to an agent.
Question
user_w7gz04 Hello and thank you for reaching out via our Xfinity Community Forums. To get a better idea of what’s happening, can you share a few details? * Are you seeing any error message when you try to make changes in the app or onl
Change address and WiFi password
Can’t change my address or WiFi password it’s not let me I try all day yall got my address wrong I told the app not working im put in a loas if don’t fix this
Question
Hi there @user_zodfro Thank you so much for reaching out on our Xfinity Community Forum about your upload speeds. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct cha
upload speeds
Does anyone know how I can find out about internet speed upgrades in my area? I currently have 1GB down and 35mbps up. There was talk about seeing 100 mbps up with 1GB service several years ago using DOCSIS 4. That apparently died a quiet death and now when I ask, I am told that 35 up is all I'm goi
Question
Hi there, @user_pgpyuq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry to hear that your Internet service is currently out and the soonest appointment slot is no
Request for Service, Tier 2 agent/supervisor or higher
We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appoi
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Change address and WiFi password
Can’t change my address or WiFi password it’s not let me I try all day yall got my address wrong I told the app not working im put in a loas if don’t fix this
Question
Why is it so hard to chat with a live person?
Messenger link doesn't work and says content isn't available right now, before you could talk to the xfinity assistant and get redirected to an agent.
Question
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Customer Service
GLthequeen Hi there! Thank you for reaching out to us here on our Community Forum. We will be happy to do a Serviceability check to see if we can have the area looked into further. There are some situations where we are just not able to provide servi
Request for service
Hi, I'm trying to get a serviceability survey for my road. It's a newer part of the development and nearby roads show Xfinity on the FCC Broadband Map, but the houses on my road only have AT&T slow internet. Since homes are still being built here, I'm wondering if this road was missed or if construc
Question
user_33v8gg Was the payment processed after a recent change to the account, or possibly the disconnection of all services?
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request for Service, Tier 2 agent/supervisor or higher
We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appoi
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request for service
Hi, I'm trying to get a serviceability survey for my road. It's a newer part of the development and nearby roads show Xfinity on the FCC Broadband Map, but the houses on my road only have AT&T slow internet. Since homes are still being built here, I'm wondering if this road was missed or if construc
Question
Hi there, @user_xyjngn ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that you have not been able to reach a representative to assist you with cancelli
XfinityRichard
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Cancel service
Hello, I am trying to cancel my Xfinity service. Has been 2 months now but have not been able to reach anyone. I no longer am in need of this service due to it being out of my area.
Question