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I received the wrong movie. Despicable Me, which I already owned. Additionally, last week's movie was never available to select in my account until today, but they had already all been reedemed.
Membership benefits Free movie 06/18
Tried selecting the option Rise of Gru for the free movie, when it went through it gave me Despicable Me 1...which I already own.
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Hi @user_aekrek, Thank you for messaging. Are you looking to set up a payment arrangement or installment plan for any past due balance? We are unable to process those request and go strictly through our self-service options. If you happen to
Horrible
I have been a customer of Xfinity for 9 years, and I spent nearly 5 hours of my day trying to resolve an issue that remains unresolved, and now my service is off again. During my first call, I explained my situation and was informed that I was in the wrong department, leading to a transfer to anothe
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@user_4xgcm4, were you able to get ahold of phone support for your concern?
Talk to a live agent
I want to talk to a live agent. Not some [Edit: "Language"] Ai. A real person. I have been trying to talk to someone for over an hour. Your ai chat bot [Edit: "Language"] and the ai on the phone is absolutely useless.
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Need billing supervisor; I have been a loyal customer for over 9 years and spent 5 hours trying to resolve the issue yesterday, and now again today, it is still not fixed. Note: This comment was created from a merged conversation originally titled Bi
Horrible
I have been a customer of Xfinity for 9 years, and I spent nearly 5 hours of my day trying to resolve an issue that remains unresolved, and now my service is off again. During my first call, I explained my situation and was informed that I was in the wrong department, leading to a transfer to anothe
Question
Same here, happening on all firesticks.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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@user_hlfxtz Thank you for stopping in with your questions about promotion options. That is a great question, and no, they are not limited to new customers, but not all promotions are available to all customers. If you check out offers online with ou
Decreasing Monthly Cost
Do promotional offers that lower monthly cost exist for new customers or are promotional offers limited to new customers? Thanks.
Question
Was able to talk to a real person by threatening to cancel. Just going to do that when I need to call.
Talk to a live agent
I want to talk to a live agent. Not some [Edit: "Language"] Ai. A real person. I have been trying to talk to someone for over an hour. Your ai chat bot [Edit: "Language"] and the ai on the phone is absolutely useless.
Question
Decreasing Monthly Cost
Do promotional offers that lower monthly cost exist for new customers or are promotional offers limited to new customers? Thanks.
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Customer Service
user_e2fumf Do you see your appointment scheduled in the Xfinity app?
Talk to a live agent
I want to talk to a live agent. Not some [Edit: "Language"] Ai. A real person. I have been trying to talk to someone for over an hour. Your ai chat bot [Edit: "Language"] and the ai on the phone is absolutely useless.
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Connection
Hello so today I got wi fi activation at my house and for some reason my 2 iPhones connected to WiFi but both say limited compatibility for some reason never seen that before and my tv and iPad don’t see any WiFi connection but they see all my other Nebiorhood WiFi and I’m tried calling restarting r
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Your Home Network
@user_pl52cs If you want to subscribe to Disney+, Hulu, or ESPN Select, you need to do so through Xfinity. Existing subscribers who are billed directly by Disney must cancel their subscriptions and then sign up for a Disney Bundle through Xfinity to
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
Question
Yes, they said the phone call changin the time was a mistake but I have no confirmation from the technician—we will see if they show up in the original promised time.
Talk to a live agent
I want to talk to a live agent. Not some [Edit: "Language"] Ai. A real person. I have been trying to talk to someone for over an hour. Your ai chat bot [Edit: "Language"] and the ai on the phone is absolutely useless.
Question
user_bu4nab Thank you so much for stopping in and letting us know about your appointment and your wifi concerns. That does sound odd getting those one-time use codes, but just logging into your home WIFI wouldn't prompt one of those codes. Accessing
File a complaint
I contact Xfinity on Monday about a line down that’s resting on my garage. I was told a tech would be out 6/30 between 2-5. That time came and went. I was told it was moved to 7/1 between 2-5 again. After waiting all day I contacted support and they assured me a tech would be at my location by 7. We
Question
I had a scheduled appointment for July 1, 2026, 4:00pm -6:00pm. I was at home all day and waited for the technician to come during the scheduled times. At approximately I received several texts stating that the technician was arriving at my home, wh
File a complaint
I contact Xfinity on Monday about a line down that’s resting on my garage. I was told a tech would be out 6/30 between 2-5. That time came and went. I was told it was moved to 7/1 between 2-5 again. After waiting all day I contacted support and they assured me a tech would be at my location by 7. We
Question
@user_a82f8r I tried that too as well, and "My God This Is Ridiculous!!" 😡
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Hey there, @user_c308e4, thanks for reaching out through Xfinity Forums regarding your channels. We would be happy to help with troubleshooting. What channel are you having issues with? Is it a specific channel or multiple?
Why all of a sudden my channel goes to spanish. I go to language and it reads English ??
Tried changing the language, but reads English
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Kinezono I appreciate you sharing that, and my team can help you further into this on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.&n
Peacock message: Your Xfinity account is already linked to another Peacock account
I have NOW TV so I understand I should have Peacock Premium. Xfinity is actively asking me to activate my subscription. However, when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account." I unlinked my previous ol
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Frequent Internet Outage
I have checked my modem and router event logs and have come to the following conclusion. I don't know how to get a hold of a human being anymore so I am posting here. My wife works from home and is frequently dropping her internet connection during important meetings. Xfinity sent a tech out last we
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Your Home Network
I am having the same issue as WABilly and am disappointed to see that Xfinity has not resolved the issue. I am also considering other options to access my favorite entertainment.
user_KAS
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5 hours ago
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MHz Choice
Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshoot
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