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Being Double Billed for an old Account and new account after speed upgrade
I need help for being Double Billed for an old Account and new account after speed upgrade since June 2026. Xfinity messed up and ended up having 2 accounts on my address. I called Xfinity customer service and the agent looked it and said they fixed everything but I was still double billed since the
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Your Home Network
Netgear CM3000 lag and instability
I’ve been trying to get my modems firmware rolled back to the one previously used before V6.01.04, it’s a commonly reported problem and a fixed hasn’t been pushed yet. Xfinity chat support keeps telling me they can only get me their modem and that they don’t control firmware which is a blatant lie a
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Your Home Network
Outage is Still Showing but others in area are connected
My internet has been down since a storm that took place 5 days ago. Others on my block and surrounding areas arr connected but mine still shows there’s an outage due to severe weather. Chat won’t let me speak to an agent. I’m considering switching services.
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Your Home Network
Thank you, this is really helpful. I hadn’t had the time to dedicate to this yet but hopefully tomorrow. My concern is that I will end up in the same situation if I forward still being attached to Yahoo… That I will need to be in the app or on the we
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello user_y4g6s3, thank you for your post here in our Xfinity Community forum. We appreciate you and your time, and I will do my best to assist you. Have you been told how to get on our appointment wait list? The Appointment Waitlist (AAW) is a serv
In need of a tech
Hello. I have had a lightening strike happen at my house on Sunday. Since then, I have had 0 internet with the earliest tech coming on the 18th, which is just insane… that’s 7 days no internet, while I work from home. I have exhausted every last option with the chat agents, and am now seeking higher
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Need drop lines removed
Bought a new home and I need the old drop lines removed. Theres 2 of them and they're starting to hang very low.
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Devices and Equipment
xfinity land line sends known caller to voicemail without ringing
Callers that call regularly who are friends are going directly to voicemail. It didn't happen all the time, but now it's happening every day, and for my brother's number now every time. We've rebooted the modem more than once. We've checked that there's no forwarding or blocking. The phone works --
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Your Home Network
user_x98c3x I know you are getting assitance from @Again. Once you do decide on a username and get your Gmail established, you can see if, in the Yahoo email settings, you have access to the forwarding option using these steps: In Yahoo Mail, click t
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@Again on my phone the mail comes through the Yahoo app, on my laptop the mail comes through the Yahoo website. I cannot send from the mail that comes to me in Apple mail on either my computer or my phone. I have to go onto the the Yahoo website or
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello @user_y7qvr9, I hear you loud and clear! I want to start by thanking you for your 17 years of loyalty. We know your time is incredibly valuable, and we are more than happy to help address all of your concerns today. May I know more about what w
Answering System
I have been a customer for over 17 years now. I am so unhappy with the customer service system that you now have! I am thinking about dropping you as an internet service provider. I have already dropped your cable and picked up FUBO. There are other internet service providers out there. You make it
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Hello @user_qg1mre, and thanks for sharing the additional concern in respect to your own connection here on our Xfinity Community forums. As we asked the original poster on the thread, we'd like to learn a little more about what you're exp
Constant internet drops
I'm very frustrated with our internet service. I get constant internet drops that last 1-2 minutes and always happens at the most inconvenient times. PLEASE FIX THIS PROBLEM
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@user_r8p38t I’m moving out and would like for my roommate to become the owner of this account. I can’t find any way to transfer ownership to him. TBH, it would be better for your roommate if you cancelled your account and let them sta
Account ownership change to roommate
I’m moving out and would like for my roommate to become the owner of this account. I can’t find any way to transfer ownership to him.
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Thank you, @user_yjl0eq, for taking the time to share your experience and work with us on this matter. After reviewing the account, we were able to confirm that only the changes you requested were completed and that your billing reflects th
Deceptive business practices
Today’s interaction with agent trying to sneak in an extra $15.00/month speed upgrade. Unacceptable! Caught red handed! --- Conversation on 08/15/2026 --- Customer [Edited: Privacy] (10:53 am): Add sports package Xfinity Assistant (10:53 am): To add the More Sports & Entertainment package, you can c
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Hello @user_p5omeo thank you for reaching out to us! Do you by chance know what model modem you have?
wifi pro extender
i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.
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@mtsfla My team is happy to have helped get this issue resolved. Our team is always here if you should need us again down the road. Take care, and have a great weekend!
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Upload speed won't hold and packet loss - Xfinity assistant confirmed the street side network issue and packet loss.
We've been having an upload speed / packet loss issues for the past 9 days now. We've swapped modems, had two techs out, one line crew (this morning - which said the issue was fixed) and we're still having issues. I have a third tech coming tomorrow at 5pm, but we need the line crew to come out. I c
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