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Promotion ended; can’t afford my bill
I was not aware my promotional discounts ended, and now I’ve been hit with a bill that is almost double what I’ve been paying for the last two years (and is completely out of my budget). After years of miscellaneous issues with my xfinity service, this feels like it could be what finally causes me t
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Billing
Feldo Hey there! We are sorry to hear you are having issues again and we are happy to help. Please follow the instrucstions above to send us a DM and we are here to work together on this.
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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@XfinityBenjaminM wrote: "... You should be able to view your Forums profile and disable your account." You are exactly right. We should be able to disable our accounts. But, since no such option exists in our Forum profiles, this does not appear to
I want to be deleted from this community forum. I accidentally joined.
How do I unsubscribe from this community! I accidentally joined.
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user_f051kv That is certainly concerning, and I would be happy to look into the shipping concern. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to X
Router
Xfinity stated that sending a router or modem to my home via UPS. Received delivery notice from UPS but don’t see any packages.
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user_isr539 Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your promotion and loyalty discount. Keeping your services within a manageable budget is important these days. I'd be happy to take a look and confirm the email
Great news! We’re giving you a loyalty discount (representative had no idea what I was talking about)
I received this email yesterday, 12/18/25: We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Router
Xfinity stated that sending a router or modem to my home via UPS. Received delivery notice from UPS but don’t see any packages.
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@user_897018 Did you power-cycle the XB8, let it fully sync up, and then power-cycle the TP link router after you placed the XB8 into bridge mode ?
Need to configure XB7 gateway to allow L2TP/IPsec VPN.
If my memory serves me right, the VPN that I occasionally use worked before I upgraded to the XB7 Gateway. I have tried all of the suggwated solutions short of port forwarding and nothing worked. I even disable the firewall and it still won't work. The VPN connects my Windows 11 computer to a CISCO
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Hi there and welcome to Comcast! I am sorry to hear that your new account has been canceled after your transfer of service order. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full na
Service Shut Down After Address Change — Self-Install Was Working, No Notification Given
Hi Xfinity Community, I’m hoping a Community Specialist can help review an issue with my account, as I’ve been going in circles with support. I recently moved from Apartment 2553 to Apartment 2527 in the same building. I completed a self-install, and my internet service was working normally at the n
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My pleasure ! It's why I lurk. Happy surfing !
As of Dec 2025, how to set DHCP reservation in Xfinity app?
I installed the Xfinity app and tried to set DHCP reservation, but after going through all the options, I cannot find where I can set DHCP reservation for my devices. Is it still doable in the app as of Dec 2025? How to do so? I am using XB7 sent by Xfinity when signing up for the service. Thanks!
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@EG Thanks, this solved my issue.
As of Dec 2025, how to set DHCP reservation in Xfinity app?
I installed the Xfinity app and tried to set DHCP reservation, but after going through all the options, I cannot find where I can set DHCP reservation for my devices. Is it still doable in the app as of Dec 2025? How to do so? I am using XB7 sent by Xfinity when signing up for the service. Thanks!
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Why don't you just go back and look and see when all these emails started and figure out when you made the last update right before that date, and see what you changed in it. that will probably lead you right to the problem.
Occasional Attachment Preview Error in Comcast Webmail (PDF and JPG)
I'm experiencing an intermittent issue with Comcast webmail when previewing attachments. Most often, this occurs with PDF files: when I click to preview a PDF attachment (either before sending or after receiving), I sometimes get the error message: "An error occurred while loading the document so it
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It's now December 20th 2025 and this problem still has not been resolved. It's been going on for months! How can a high-tech company like Xfinity not be able to resolve this it doesn't make any sense. It's either laziness, incompetence, or you just d
Occasional Attachment Preview Error in Comcast Webmail (PDF and JPG)
I'm experiencing an intermittent issue with Comcast webmail when previewing attachments. Most often, this occurs with PDF files: when I click to preview a PDF attachment (either before sending or after receiving), I sometimes get the error message: "An error occurred while loading the document so it
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user_e0wt19 Thanks for reaching out about your billing cocern. We can certainly take a look to see why it came out higher than expected. Can you send us a direct message with your full name, name of account holder (if different), and service ad
Signed up for new service today, but my first bill is more that agreed on
I was paying $60.00 on my internet account, butI just signed up for a new internet plan (5 year guarantee price) this morning. My monthly bill was suppose to be $76.74 / Mo. I just received an email notice that my next bill will be $85.50. What is going on. Why would there by around $10.00 higher.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Signed up for new service today, but my first bill is more that agreed on
I was paying $60.00 on my internet account, butI just signed up for a new internet plan (5 year guarantee price) this morning. My monthly bill was suppose to be $76.74 / Mo. I just received an email notice that my next bill will be $85.50. What is going on. Why would there by around $10.00 higher.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Great news! We’re giving you a loyalty discount (representative had no idea what I was talking about)
I received this email yesterday, 12/18/25: We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the
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Well, now it's December 20th and the problem is still not resolved it's impossible to preview attachments in Comcast emails. What's up??
Can't view attachments in email
Prompted to download any attachment in email and still unable to view it.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No Internet For THREE Days And No Help Available
No internet for three days and I can’t talk to anyone until the “issue” is fixed! No ETA! Just some daily text telling me “Your issue should be fixed as soon as possible”. Well no kidding!!! can someone please tell me when I can expect some info? I can’t work from home and had to pass off work to so
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Hi there and welcome to Comcast! i am sorry to hear that your service had been cutting out and in. You are in the right place and we are happy to assist you day. Please send us a direct chat message with your full name and complete service address to
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No Internet For THREE Days And No Help Available
No internet for three days and I can’t talk to anyone until the “issue” is fixed! No ETA! Just some daily text telling me “Your issue should be fixed as soon as possible”. Well no kidding!!! can someone please tell me when I can expect some info? I can’t work from home and had to pass off work to so
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