Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (535.3K)
Same cluster, same problem here (Broward County, FL). It's not just .26. 50.151.220.21, .24 and .26 all ignore TCP 443 from my connection. Ping to them works fine at ~12 ms, the SYN just never gets answered. It breaks Play Store downloads too, not on
YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)
Since at least 2026-09-11, YouTube playback stalls because the Google Global Cache node inside the Comcast network at 50.151.220.26 is not accepting connections. Evidence, gathered 2026-09-11 from two different machines on my LAN: - Hostnames rr6---sn-bvvbaxivnuxqjvhj5nu-hp56.googlevideo.com and rr1
Question
Billing
I got charged 78$ for xfinity mobile when I had cancelled everything after my last 140$ payment because we moved phone lines. . Don’t know why I’m still being charged and want a refund.
Question
•
Billing
Hello user_s0vg75, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and I am happy to help. We will need some account information to do this. Please send us a direct message with your full name and compl
Unable to upgrade to new device despite having high credit score
Hello My situation is similar to what has been discussed here: https://forums.xfinity.com/conversations/plan/ineligible-for-device-payment-plan-despite-800-credit-score-years-of-ontime-payments/6881867d1fc39e056ef635f3 * I have high credit score * My credit score was frozen when they ran a check at
Question
Incoming calls on xfinity landlines
Land line rings once goes to voicemail. I can call out.
Question
•
Getting Started
@Lkpolo I've never had all my folders show up. This crazy hack did it. Thank you!!
How to have my iPhone Mail App show my Xfinity emails and folders
I had deleted the iPhone Comcast Mail App since the pdfs were not downloading from the server on my emails. Now None of the Xfinity inbox/folders I have will show on my iPhone. And the Comcast Mail app now looks like gmail. How do I get back to my Xfinity emails.
Question
Good evening @user_p3ffia! I can understand why you'd be looking for answers. If I saw a significant increase in data usage that didn't appear to match what I was seeing from my own equipment, I'd want a better explanation as well.For security purpos
Sudden increase in data usage and sales pitch for unlimited service
Starting in June we started receiving over-use charges and have sought to understand where these are originating. I checked my modem (not XFinity) and do not see high usage by any device in the logs and the total usage comes nowhere near the stated amount shown by XFinity logging. Called technical s
Question
I have been requesting paper billing. I was told that it was changed back to paper but it has not. And you continue to auto pay yourself without my authorization for use of my credit card
Auto Pay
Hi, I noticed a late fee on last month’s bill, but I’ve been enrolled in autopay for about a year. Can you explain why my payment was late and whether autopay processed correctly? Please review my account and remove the late fee. Thank you!
Question
I don't even have the option in my account to allow notifications. I haven't gotten any perks since they started dropping on Thursdays. No matter when I check it's not there and then they're gone. Like you're only giving one of each perk. I think it'
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
Question
LoLoInOlyTownWA, I understand you've seen the same issue on your end. Is this only occurring for live events when you're out of the home, or does it also occur when streaming while on the home network?
TBS / TNT channels randomly not working on Xfinity Stream
Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i
Question
user_814e9f Thank you so much for reaching out for help with your Netflix account. To unlink the billing you may have connected to your Xfinity account, you would need to access your Netflix settings to change the payment option. From there, you shou
Remove Netflix from account
AI assistant is less than helpful in removing Netflix from my account before next billing cycle, please advise.... Thank you
Question
Trade in old phone
Hi, I recently bought a new phone from Xfinity, and I want to trade in my old phone. How can I do that?
Question
•
Devices
Cancel pending order
Hi, I would like to cancel my pending order for gigabit internet plan for $85/month. Thanks! Yuan
Question
•
Customer Service
Switching with xfinity
Hi can i have qoutation we are currently under tmobile how much internet wifi and 3 lines thank you
Question
•
Plan
Hello user_39n8rx, thank you for reaching out here in our Xfinity Community forum. I would like to take a look at this and see how I can assist. Please send us a direct message with your full name and complete service address to "Xfinity Support". T
Need service at my new construction home
I have been going back and forth with Xfinity since early August about getting service at my new home. They have sent out technicians multiple times and we haven’t gotten anywhere. Our new home is over 300 feet off the road and someone was supposed to do a survey and help move this along and they ha
Question
user_2nise0 Thank you so much for stopping by for help with provisioning your Nokia device to your router. With EPON locations, you are able to use your own router, but connecting any devices to it would not be supported by us. You would need to reac
Request for EPON COAM Provisioning - Nokia NKFN11AEL to Third-Party Router
Hello, I need help with provisionong Nokia NKFN11AEL to connect my personal router directloy to the ONU. Could you please help me with this? Thanks you.
Question
@user_gfrx2j Thanks for adding a post. A failed payment can result from the card on file expiring, not having enough funds, or the bank rejecting the transaction. We recommend using the bank account to process the auto payment, in order to avoid issu
Auto Pay
Hi, I noticed a late fee on last month’s bill, but I’ve been enrolled in autopay for about a year. Can you explain why my payment was late and whether autopay processed correctly? Please review my account and remove the late fee. Thank you!
Question
We can look further into the change that was made, @user_j4vze6. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right
Misleading promotion
I was prompted on my tv that I could upgrade to Netflix premium for $7.00. When I got the bill, it was an additional $18. That is misrepresentation.
Question
Thank you for reaching out to us @user_k0c9hh! I can understand wanting a fee refunded if it shouldn’t have been charged. Our team would like to take a further look. Please send us a direct message with your full name and complete service addre
XfinityAldrik
commented
6 hours ago
to the conversation:
0
0
Charged reactivation fee when I shouldn't have had my service cut off. I am Requesting a refund
I had my service cut off prior to my billing date and want a refund I was charged for a reactivation fee.
Question