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Reward missing calm app
Hi, I’m having an issue with being able to claim the Calm app reward I went tothe page for the code to go to and then I go back to try to claim the code and it’s no longer on my rewards app I really would like to claim it because they had a code there, but I’ I go back to claim the code and the page
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Customer Service
user_63zlv0 Thank you so much for stopping in for help with your connection issues. This would be frustrating, and we would love to make sure you get the help you need. Are you still running into the same drops in your connectivity? If so, send our t
RE: YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)
Same cluster, same problem here (Broward County, FL). It's not just .26. 50.151.220.21, .24 and .26 all ignore TCP 443 from my connection. Ping to them works fine at ~12 ms, the SYN just never gets answered. It breaks Play Store downloads too, not only YouTube. Android resolves rr9.sn-bvvbaxivnuxqjv
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New replacement power cord for a modem
How can i get a new replacement power cord for a modem, tried and i can't find it.
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Your Home Network
Delivered to wrong address
Hello, my equipment was delivered to the wrong address and I need human assistance with this issue
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Customer Service
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Xfinity Mobile Free Line Activation
I am an existing Xfinity Internet customer, and my account currently shows the “Claim your free line” offer for Xfinity Mobile. I am an F-1 international student and do not have an SSN. I attempted to activate the line, but the activation process requires an SSN. I have seen previous responses in th
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Thanks for your help! I reached out to Xfinity Support as suggested, and they verified my account and looked into the available options. Unfortunately, I was ultimately told that an SSN is required to establish Xfinity Mobile service, and that the al
Xfinity Mobile Free Line Activation
I am an existing Xfinity Internet customer, and my account currently shows the “Claim your free line” offer for Xfinity Mobile. I am an F-1 international student and do not have an SSN. I attempted to activate the line, but the activation process requires an SSN. I have seen previous responses in th
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Bridge mode Xfinity now service
Unable to activate bridge mode. Unable to access modem turn off Wi-Fi. Unable to change SSID and password. No admin tools available in app. Resetting did not make a difference. I can see the web page 10.0.0.1 admin password and admin SSID password do not work.
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Your Home Network
Hello kalexa, we can do some troubleshooting on that with you. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
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Intermittent MoCA connection problem
Hi, I use Trendnet MoCA 2.5 adapters. Coax wiring in my house is fairly new with the exception of one stretch of cable going to one room, it's older but has been working ok. I have a PoE MoCA filter in place. All splitters are MoCA-rated to 2.5ish ghz. And there aren't many splitters, mostly home ru
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Your Home Network
Hello @user_wb19pl, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. We would love the opportunity to look into this further for you. If you could send our team a direct mess
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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user_1al7vx Hello! We would be happy to provide you those estimates as we will need to speak with you through DM to obtain your information. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pe
Switching with xfinity
Hi can i have qoutation we are currently under tmobile how much internet wifi and 3 lines thank you
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Formal Complaint: Deceptive Sales Practices Regarding Storm-Ready WiFi and Request for Account Credit — Account #8529102191087773
To Xfinity Customer Support and Executive Escalations, I am writing to formally register an urgent complaint regarding deceptive sales practices, gross omissions by your sales representatives, and an unacceptable refusal by customer service to resolve a problem your team created. I work from home,
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Billing
Is it the same on other devices? TV box, streaming device, or mobile device?
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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The XiOne and Xi6 do not have drives for local recording. They use the cloud and the number of simultaneous recordings is apparently based on your program plan. I've read that the premium plans can do six, the same as the XG1v4, but have also
tv box upgrade
Hello, what are the proper upgrades for these boxes. 1. XG2v2-P 2. XiD-P they are not 4k compatible so Ive been trying to upgrade them and they sent me 2 XiOne to replace those 2 devices.
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user_appx0g Hello, has your mobile concern been addressed yet?
Trade in old phone
Hi, I recently bought a new phone from Xfinity, and I want to trade in my old phone. How can I do that?
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Internet Service Disconnect before Payment Due Data - Account Show Inactive
My Xfinity Internet service suddenly stopped working on October 9, 2026. I started my service on September 23, and my first bill is not due until October 18. However, my account shows “Disconnected,” and Xfinity Assistant says my account is no longer active. I did not request cancellation. I also ha
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Your Home Network
I'm sorry you haven't been reached back out to, but we'd love to help with this further. To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Unfortunately, bridge Mode and personal-router configurations do not support the full symmetrical-speed experience.
XB10: 2 Gbps symmetrical plan: download capped at ~300 M with clean signal, and Bridge Mode leaves NAT active (no DHCP lease to my router)
I upgraded to the 2 Gbps symmetrical plan this week and swapped my customer-owned DOCSIS 3.1 modem for an Xfinity XB10 (model CGM601TCOM, firmware Prod_25.1_PD, Mercer Island WA). I have two separate issues and would appreciate an Official Employee looking at the provisioning on my account. Issue 1
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This just started for me today. I talked with support for a hour and got no help. al they did was make my tv go out also. has anyone found a fix.
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spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
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