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user_8k9n1m What sounds like might be happening is a pending order to complete due to a modem being sent. We can take a look and see if that is the case. Please send us a DM with your full name and complete address. How to Send Us a Direct Mess
Cannot link to Netflix, Disney or HBO subscription
Today I changed my plan received the text link when I click on it it doesn't show my any way to link into and if them? Is it too early to link into them or do I need to wait for the new modem? All are asking me to pay for subscription when I got to them
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Can no longer access my free peacock premium subscription
Hi, I'm a Diamond member and have had Peacock premium included. I was told I would have it always with my services. I added an additional service with Xfinity over a year ago and they had to merge the accounts because it somehow was separated when activated. When the merge happened, something went w
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Customer Service
Hello, user_ax3r9w! Thank you for reconnecting with Xfinity Mobile and reaching out to us for help with your device. I know I’d be reaching out too if I were in your shoes. Being able to make and receive calls is important, and we’ll be h
network
I've just reconnected my phone after disconnecting it this morning but I don't have a network to call out on.
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coldfire70 Thanks for reaching out, and I'm sorry to hear your CableCARD is not working on your new device. Since we no longer offer new CableCARDs our CableCARD support is limited. Did you try reaching out to the CableCARD department at 877-405-2298
Cablecard assistance needed
I have a cablecard in a Tivo edge. that I've had for 5 years or longer The hard drive died, I've swapped it out and it is back functioning but I get V58 unauthorized errors on every channel it tries to tune. The page that used to exist on the comcast site to self service cabelcard repairing is of co
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Billing issues with poor support and resolution
Hey @Xfinity @XfinitySupport, how does a device get fully unlocked by your own team because there are explicitly "no pending payments," only for you to suddenly slap a massive charge on my account anyway? To make matters worse, your team never sent the required shipping label to resolve it. When bo
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Devices
Cannot link to Netflix, Disney or HBO subscription
Today I changed my plan received the text link when I click on it it doesn't show my any way to link into and if them? Is it too early to link into them or do I need to wait for the new modem? All are asking me to pay for subscription when I got to them
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Customer Service
Thanks for the additional details, @user_8fkt47. Working remotely, I understand just how important a reliable internet connection can be. This is not the experience we want for our valued members.At this point, we recommend sending a direct message t
cable modem errors and unplanned reboot
My ARRIS modem restarted unexpectedly on Saturday evening, October 24. I previously lost internet on October 18 and had to manually reboot it to restore service. After recovery, the signal levels consistently look good: downstream power approximately -1 to -3 dBmV, SNR approximately 39–41 dB, and up
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Agent did not cancel service, still getting billed!
A few months ago, I tried to get Xfinity service, but for some reason the modem didn't connect. I got on chat with an agent and they tried activating it, but it didn't work. I got fed up and told them to just cancel the service and send me a box so I can return the device and they insisted they try
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Billing
Billing Now Mobile
I am set up to have my payments to bae taken out each month, why was it not taken out for October???
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Billing
Hello, I am having the same issue. Out of the blue, after several years of problem-free Zoom use on my Xfinity connection, I am now experiencing unstable internet connections everytime I host a Zoom meeting. The app crashes and reboots over and over
Zoom/Teams unstable internet connection
Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t
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user_7ic0l4, we appreciate your feedback. I am sorry that this has been your experience. It is not what we want for your customers.
No one want to take accountability
I ordered a new cell phone, FedEx left a note that the package was sent back to the shipping center. They reordered the cell phone, FedEx sent it back due to damaged package, cannot reorder cell phone until shipping center receives phone. This has been going on for 16 days and no one can give me an
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xfinity support
We have a line that was cut early summer by AT&T when they were running fiber optic. After several contacts with you we were told it needs to be buried by the construction crew. Advised them it is a trip hazard for the kids. In the way of lawn mowing as well. To date - nothing has been done. With wi
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Your Home Network
user_4zt7md Thank you for the additional information! It sounds like someone new has signed up for Xfinity service and may have selected your apartment by mistake creating a disconnection order. We can take a look at your account, and ensure you
Service Cancellation Request that I never approved
I received an email today informing me that I had put in a cancellation request for my internet services. I am concerned because I never put this in myself.
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Add spouse’s name to billing statement
Hello, I would like to add my spouse’s name to my Xfinity billing statement. May I have assistance doing this? It seems others have been able to do this by asking on this forum
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Billing
yejunkim - Hello! I hope you’re having a great day, and thank you for joining us here on the Xfinity Forums. I understand you’re looking for help adding your spouse’s name to the billing statement, and you’ve come to the right
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Add spouse’s name to billing statement
Hello, I would like to add my spouse’s name to my Xfinity billing statement. May I have assistance doing this? It seems others have been able to do this by asking on this forum
Question