Xfinity Community Forum

I can certainly understand your concern. If your Xfinity Stream app is showing the out-of-home channel lineup while you're at home, the app may not be recognizing your connection as being on your home Xfinity Internet network. To help us narrow this

XfinityCarolyn

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2 hours ago

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Now tv streamsaver

It’s playing out of home channels lineup instead of in home. Help needec

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@XfinityJohnG IMHO, you have an obligation to read this entire (admittedly contorted) thread before parroting the same old useless response that we have seen from your colleagues for 6 months now. Exiting and relaunching the app, clearing the l

KM1062

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2 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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user_kxpfbo To remove the ID from our system, we'll need to speak directly with the primary account holder. If that's not possible, our Customer Security Assurance (CSA) team may be able to assist further with the removal process. You can reach them

XfinityDilary

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2 hours ago

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Account not mine

How can I be removed from an account that isn't in my name

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No, cause I've asked him to remove me and refuses so I called Xfinity and Alex was suppose to have had me removed but I'm still showing on his account

user_kxpfbo

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2 hours ago

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Account not mine

How can I be removed from an account that isn't in my name

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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3 hours ago

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Green cable box removal

Please help Green cable box removal 1181 jewel flower st plumas lake ca 95961

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Green cable box removal

Please help Green cable box removal 1181 jewel flower st plumas lake ca 95961

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Customer Service

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Thanks for choosing Xfinity for your home! You have definitely reached the right place for help, and we will get this sorted out for you @user_35kkhj. If you could send our team a direct message with your full name, the name listed on the account (if

XfinityQuemekia

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3 hours ago

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Activate my router/modum combination without app

My phone doesnt have wifi at the moment, and i have my computer plugged in as i was going to go through the website activation but it just gives me a link to download the app which obviously cant be done currently any help in remotley activating it would be helpful

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I'm sorry to hear you'd like to cancel the account, user_x24jb2. We can help with your request here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message

XfinityDilary

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3 hours ago

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Need to cancel Xfinity service

I need to cancel my Xfinity service effective today. I have already tried contacting Xfinity but the automated assistant only offered a callback. I do not want a callback or a plan change. I need help processing the cancellation.

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Activate my router/modum combination without app

My phone doesnt have wifi at the moment, and i have my computer plugged in as i was going to go through the website activation but it just gives me a link to download the app which obviously cant be done currently any help in remotley activating it would be helpful

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Customer Service

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BUMP - anybody? Doesn't anyone from Xfinity monitor these boards?

hziemba

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3 hours ago

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X15 remote stopped controlling x1 cable box

All was OK until the remote was not recognized by x1 cable box. I tried to factory reset, seemed OK, but then I went to pair with the cable box, pressed the key combination, with the light color change, but the screen on TV didn’t show ANY NUMBERS TO ENTER! THIS IS BEYOND ANNOYING! Somehow I get it

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Need to cancel Xfinity service

I need to cancel my Xfinity service effective today. I have already tried contacting Xfinity but the automated assistant only offered a callback. I do not want a callback or a plan change. I need help processing the cancellation.

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Customer Service

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Hey there user_a642kp 👋 Congrats on your new phone, and thanks for stopping by for help with your activation! Have you already downloaded the Xfinity app on your new phone? I'ts the easiest way to get your line active if not. For activation instru

XfinitySeth

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3 hours ago

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Activate my new phone

Im trying to activate my new phone but it wont

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NFL Network and Red Zone are back!!!!!

Thought I would check the channels and programming page and there is was. I have it back on and all is good. Never had a doubt

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X1

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user_hy9y4x, Thank you for reaching back out to us. We would be more than happy to assist you with your refund request. Please send us a direct chat message with your full name and address to “Xfinity Support”. To do so, click on the chat

XfinityNatalie

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4 hours ago

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Need clarification on trade-in value after paying off both devices (iPhone)

Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.

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Good evening @Nebby5k! We wanted to check in and see how your appointment went today. How did the visit go? How is your service working now? Have you noticed any improvements, or are you still experiencing any of the same problems

XfinityAlyssaA

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4 hours ago

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CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

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Hello, @XfinityChelseaB I'm following up on my previous post regarding my iPhone 16e trade-in. As suggested, I contacted Assurant, but they transferred me to Xfinity Mobile Customer Service. I explained my situation to the Xfinity Mobile team, and

user_hy9y4x

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4 hours ago

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Need clarification on trade-in value after paying off both devices (iPhone)

Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.

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@user_hf1tbg I understand your concerns, and I want to make sure we work toward a resolution as efficiently as possible. The reason we're asking these questions and going through troubleshooting steps is that many issues can often be resolved remote

XfinityKam

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4 hours ago

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Phone

I have no dial tone on my phone and have used the assistant to no avail.

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No, they were put in for land lines. There is a phone in the garage also, and that one doesn’t have dial tone either. When you call my phone, the phone answers and says all calls are going to an automatic voice message system, so I won’t even

user_hf1tbg

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4 hours ago

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Phone

I have no dial tone on my phone and have used the assistant to no avail.

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Good evening user_z1sui8. If you do have concerns regarding Xfinity Mobile billing, I would be happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete servi

XfinityJon

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4 hours ago

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Excessive Roaming Charges

Hello, I am writing to formally dispute an excessive and unconscionable roaming charge of $5,346.92 I was never given any real-time alerts, SMS, or email warnings notifying me that the data roaming charges had reached this level until I received the end-of-cycle bill. Even after, the current cycle w

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Thanks for sharing the results from testing the new router, @user_8671c1. It is also very helpful if you are able to test the speed with an ethernet cable to the modem. This can narrow down if this is happening at the modem or router. This link goes

XfinityRay

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4 hours ago

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Provision Modem for Upgraded Speed Plan

In mid-July I upgraded my internet speed plan from the 300 Mbps to the 1.2 Gbps plan. Unfortunately I still seem to be capped at approx 350 Mbps down and 4 Mbps up. I have rebooted, power-cycled and even reset to factory defaults my MB8611 modem but no change. Of course I power-cycled my router each

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