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Waste of time! I did the direct message, nobody has been here to do anything. I guess I can just have my cable cut and have you come and repair it. It shouldn't be this difficult! Overseas call center and AI responses are useless!
Need Locate Done for Buried Wifi Cable
I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the l
Question
user_z4vviv thank you for using the Xfinity Community Forums page to reach out today. Let's assist you with your missing device. Firstly, do you know if you had Xfinity Mobile Care on the device?
Lost phone
I lost my phone and need to replace it. The phone number is [Edited: "Personal Information"]
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RJW56_, thank you for reaching out through Xfinity Forums. When you made the changes to your account, were you sent a customer approval to review and approve? It should have covered any changes, like HBO being removed. If you would like us to take a
HBO Max suddenly cancelled
Signed a new contract for a year on Friday with same premium subscription channels HBO/hbomax showtime paramount + & a couple of others, we got rid of cable phone but still have their internet service & much all channels 185 been customer for 15 years but now as of Sunday no longer have hbo max afte
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Relocate Pedestal
We would like to have someone come out and survey to have to fiberglass box moved in our yard or put flush with the ground so we can build a driveway there
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Customer Service
We appreciate you meeting us here in our community about adjusting your services, @user_l33k17. I'd be happy to assist you with finding a more budget friendly option. If I may, please send me a Direct Message with your name and address. I look forwar
Why can't I remove home phone from my account?
My bill just shot up, so I was checking online to see what plans were available. Decided to try the 500mbps plan and tried to remove home phone because I've never used it. It won't let me remove it, and more annoyingly won't tell me WHY I can't remove it beyond that it "may" be part of a bundle. Hel
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Hello! Hope you are well. How was the appointment?
Is Xfinity senior leadership aware of their customer service short comings?
Is any one else at a loss on what to do about Xfinity’s lack of sense of urgency on helping their customers? It’s to the point where we actually laugh every time we get a phone call asking if our tv is working. Of course it’s not because we can’t get a technician for a week. They obviously don’t kee
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We would like to have someone come out and survey to have to fiberglass box moved in our yard or put flush with the ground so we can build a driveway there
Move small Xfinity utility box
Hi there, my neighbors and I share a driveway that intersects at the property line. Unfortunately, the Xfinity utility box is placed right in the middle, making it difficult for either of us to park safely without the risk of hitting it. Id like to request that the wires inside the utility box be dr
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Why can't I remove home phone from my account?
My bill just shot up, so I was checking online to see what plans were available. Decided to try the 500mbps plan and tried to remove home phone because I've never used it. It won't let me remove it, and more annoyingly won't tell me WHY I can't remove it beyond that it "may" be part of a bundle. Hel
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Customer Service
Refund escalation issue
I have spoken with Xfinity customer support 7 times in the last week. I have been given a ticket each time. Within 24-48 hours ticket is closed with no explanation or refund. This is what Xfinity did to me. After applying for internet from Xfinity in September 2023 I was told that if I was approved
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Your Home Network
Legal Name Change
I need to change the legal name on my account after marriage.
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Sign-In and Account Management
How to get account number of a NOW mobile prepaid?
I have an account with only wifi and 1 prepaid line. I want to change my service provider but I do need the account number. But in any one my bill statements of NOW mobile is my account number. Can someone help me. Chat is not helpful nor is calling.
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Plan
The closed my ticket without doing the work. The closed ticket has all check boxes so looks like someone marked it as if they did all the work without doing it. The direct messages are not helpful either. They keep responding saying they are checking
Delay on cable line maintenance requeste causing sever financial cost and injury risk.
I have a cable maintenance request ticket [Edited: "Personal Information"] open for about 11 days already. The request is to properly underground the cables and install and underground vault. The cables are currently on surface posting tripping hazard, injurry risk. Further my driway replacement wor
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user_weimkv Thank you for reaching out to let us know about your experience, I apologize your were not provided the correct information regarding your Xfinity Mobile Care. You can find instructions for filing a claim through Xfinity Mobile Care at th
Beyond Terrible Customer Service from Xfinity and Assurant Insurance
Beyond Terrible Customer Service from Xfinity and Assurant Insurance On 5/29/26, my son’s phone screen went blank. After researching possible solutions to get the screen to light up, and none of those solutions working, I called Xfinity Customer Care. They asked me for some information to authentica
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@XfinityThomasC The answer would be yes... and no. After a third call with yahoo.. my outlook is once again working, and mirrors the yahoo site exactly. The problem is half the folders i have set up and the saved emails within them are
Outlook and Phone apps not working now that i switched to Yahoo
Anyone have any ideas on how to get outlook to work with the new yahoo server... I was on the phone with yahoo for almost two hours, and they ended by saying... uhhh we have no idea... sorry. This switch sucks...
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Mobile billing errors
I’m being charged for extra cell phone lines and phones that I didn’t purchase. I’ve been trying to resolve this for months. I need help.
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Devices
@XfinityRaul I would like to cancel my mobile plan. I'm just not using it and have never used it. The Account Number is: [Edited: "Personal Information"] sorry.... didn't understand exactly how to reply
I need to cancel my mobile plan.
Had a scheduled call back through the Xfinity Assistant and no one called!
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The worst customer service ever! Waited forever to get a live person on the phone, then when we did we were on the phone for 2 hours and were given the wrong information. Went to an Xfinity store to get a replacement phone as the customer service age
Beyond Terrible Customer Service from Xfinity and Assurant Insurance
Beyond Terrible Customer Service from Xfinity and Assurant Insurance On 5/29/26, my son’s phone screen went blank. After researching possible solutions to get the screen to light up, and none of those solutions working, I called Xfinity Customer Care. They asked me for some information to authentica
Question
@user_qc82zs I can help you with this. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in
I need to cancel my mobile plan.
Had a scheduled call back through the Xfinity Assistant and no one called!
Question

user_0fyg2p Thanks for reaching out to us over our Xfinity Community Forums. Relocating or transforming our pedestals may be done, however utility pedestals are typically placed within a utility easement, which is a designated area that allows all&nb
XfinityMartyR
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Relocate Pedestal
We would like to have someone come out and survey to have to fiberglass box moved in our yard or put flush with the ground so we can build a driveway there
Question