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Supervisor Lucas hung up on me and was very rude
I had a very disappointing experience with a supervisor named Lucas at Xfinity Mobile. I called around 9pm on a weekday regarding a billing issue where I had previously been promised a credit—something that was confirmed during an earlier call this month. It also appeared that I was routed to a call
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Customer Service
DVR jumps back when fast forwarding
My dvr regularly jumps back to the start of a recorded program when I am trying to fast forward. VERY ANNOYING!
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Non-X1 Service
Live Chat Survey
I wanted to give feedback about the amazing service but no survey popped up at the end the agent name was Om
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Customer Service
Hey @southendjohn, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience with the Xfinity Video service and more directly, the "Last 9" feature on our Xfinity X1 set-top boxes. We
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Thank you for reaching out here. I will be happy to look further into that problem from our end. What type of X1 box are you connecting to that TV, is that a wireless device?
Samsung TV not recognizing Xi6-T cable box
Two weeks ago I got a text from xfinity / Comcast asking if I wanted a 4k cable box. Well, yeah! No brainer! I received it just over a week ago. I unplugged my Xi5-P cable box and set up my new Xi6-T cable box. I'm using a Samsung CU7000 TV, with the cable box hooked up to HDMI 3. Did the troublesho
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I completely understand why you feel that way @OnyxElm, especially after trying to activate this benefit for months and being told different things along the way. If the offer shows as redeemed, but the subscriptions page says there’s nothing a
Peacock “free” Subscription
I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali
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Still no international roaming in Japan
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
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Did not get any help after DMed as instructed
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
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I’ve been having this issue for over 3 months. Xfinity is simply disingenuous with terrible customer service.
Peacock “free” Subscription
I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali
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Thank you for confirming that @OnyxElm! This is a known issue impacting some customers, our engineers are aware of this and are actively working to resolve this as soon as possible.
Peacock “free” Subscription
I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali
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How do you plan to use your phone while traveling? From what I'm seeing on the first link above, calls and texts (SMS, I assume) are included internationally even on my older by-the-gig plan. I'm traveling this fall and plan to turn off data and use
I will be traveling internationally and wanted to know what the policy is using the phone outside the US and the rates
I am traveling to the UK later this month and want to have phone access when I need it. How does this work with my xfinity phone account?
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There are no options. It just says I do not have any subscriptions to activate.
Peacock “free” Subscription
I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali
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Hello, user_jsimaq! Our team can help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a message.
Remove inactive internet line
Please remove inactive internet line. [Edited: "Personal Information"]
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Shows not recording - 20260602
All of a sudden we are not able to record shows. Let’s us go set up then it does not record and it has a red not circle on the record. What am I missing?
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X1
Hello user_u96vr8 thank you so much for reaching out and adding your voice to this conversation here on the Forums! Is this issue constant(every commercial) or more sporadic? Since the Disney+ and Hulu Apps on X1 are internet-based, our article on I
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Remove inactive internet line
Please remove inactive internet line. [Edited: "Personal Information"]
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Customer Service
What options are listed on that page?
Peacock “free” Subscription
I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.” For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only quali
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We’re glad to hear that the chat agent you worked with provided a positive experience @user_dnt4wz, thank you so much for sharing that with us! If you’d like, you can share a compliment by following the steps here:https://www.xfinity.co
XfinityAlyssaA
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Live Chat Survey
I wanted to give feedback about the amazing service but no survey popped up at the end the agent name was Om
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