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Nbc freezes
In Memphis, the local NBC station, WMC channel 5, freezes every few seconds on X1 or when streaming. No problem on antenna.
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X1
@user_bq8p6d any update on this issue? I am having the exact same problem. Fixed for a minute with bridge mode but that didn’t resolve the spikes.
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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Not reaching advertised upload speeds
How yall doing, so I’m running Hitron coda56 to UniFi cloud gateway max, paying for 2gig down 200mbps up and getting full 2 down but only 80 up. Tech support hasn’t been helpful at all, does anyone have any suggestions?
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Your Home Network
NOW wifi Pass MacBook not connecting. No splash page.
The login page does not come up, force redirect will not work. Forget network and restart will not work on their own. If I call the number no one can help. Seems like NOW wifi pass has no NOW wifi pass department. I talk to people online and they dont know how to work with NOW Wifi Pass. This only h
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Your Home Network
@user_121234 I am going to lock the other thread you started [you should not have started this one] since @XfinityKam has now responded to you.
The xfinity agent messed up on their end. Anyone else having the same problem?
The xfinity agent messed up on their end. Anyone else having the same problem? How do you get it corrected?
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Network Enhancement
Hello, I received a message from Xfinity saying they will be working to enhance the network in my neighborhood. This has been going on since a week now and I get intermittent interruptions. Typically, this isn't a problem but I am a programmer and I run bots on my laptop to do work. Ever since this
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Your Home Network
Hello user_i666jc, thank you for coming to our Xfinity Community forums. We appreciate you are trying to help your uncle and make things easier for him. We will do our best to help you both. You can find multiple methods of blocking chan
Hide channels when scrolling
Do NOT answer this by saying channels can be hidden using guide. Is it possible to hide channels so that they are not seen when using the up/down channel button? I already have a simple remote so that my uncle with dementia only has to deal with changing channels using channel up/down. However he ha
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Hi there, this post is exactly what I’ve been struggling with for the last two months. I have the exact same issues and have tried the same resolutions. I just connected to a new ethernet hoping it would fix it—no luck so far. Commenting so you know
New router causing irregular connection with Steam and browsing
I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous rou
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I’m seeing the same issue in Boston on Xfinity as well. It’s not limited to one site. A wider range of China-based services seems affected on my end, including multiple Chinese websites and game-related servers. Some sites load extremely slowly, and
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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I did send a private message. It was never answered. This is really disappointing
Apple TV sign has an endless loop
For months when I try to use Apple TV on my tcl google tvs, I use the QR code or the log in website, enter my credentials only for the tv to reload to the original screen with a new code. I am told this is an Xfinity issue. I have restarted my tv, my WiFi, cleared caches, data, deleted the app, rest
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Hello user_9pw2c0, thank you for reaching out to us in our Xfinity Community forums. We are happy you are here and also happy to help. This will require getting into your account to assist; but should be reasonably easy to fix. If you wo
Mexico Pass
I have asked 3 times to have this removed, and also to have a credit for March because it hasn’t been removed. How do I escalate to someone who can be sure the Pass is removed.
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I have the same issue anytime I use disney+ on tv. What can I do?!
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Accepted Solution
@opjose Try getting in touch with our Customer Security Assurance folks. Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
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@user_dbdb89 You will need to go to https://mail.yahoo.com/ and log in with your @comcast.net credentials. If you've migrated there's little we can do now to help you.
customer service
I have been switched (without any notice or my approval) from comcast to yahoo. I am unable to switch over or open my emails. I can not contact "anyone" to resolve this issue. I must "speak" with someone......thank you! How can I get a "person" on the phone......lines are always "busy".
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WiFi pass help
I have paid for the WiFi pass I have problems connecting to it,it keeps saying obitnting ip address please help
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Getting Started
Thank you for reaching out to our team. I would be happy to help you from here with any account or service issues. What type of issue did you need assistance with?
AI Customer Service hung up on me
This should not be allowed. I was speaking to an AI Customer Service agent on the phone and when I asked them if they were a human, they said “yes” and tried to convince me they were human. After I asked for a manager, they hung up on me after 15 minutes. This seems really improper and a little eeri
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Good evening @user_9fso3a and thank you for reaching out on our Forums with your issues connecting your MacBook to your NOW WiFi Pass. While we do have limited access to NOW accounts on this platform, we are happy to help troubleshoot. To confirm, ar
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NOW wifi Pass MacBook not connecting. No splash page.
The login page does not come up, force redirect will not work. Forget network and restart will not work on their own. If I call the number no one can help. Seems like NOW wifi pass has no NOW wifi pass department. I talk to people online and they dont know how to work with NOW Wifi Pass. This only h
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