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Only one channel is freezing
I have an ongoing problem for several months where only one channel is freezing. Most of the time the audio stops and the picture freezes. It is usually just for a few seconds. It has always resolved itself within hours. When my TV is doing this, the Xfinity Stream channel is also doing it! Every ti
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Channels and Programming
Complaint against 20 agents
on December 2 I went into a store and upgraded my iPhone 15 Pro Max to an iPhone 17 Pro Max… the orange color since this seems to be something y’all have a hard time figuring out. has been with FedEx in Houston Texas since December 4. the phone has not moved at all I have had to make 21 calls/chat m
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Customer Service
Hey there, @user_6b0gon. Our team would love to jump in and assist with getting the Xfinity Stream app working on your new phone. What phone did you get? What is the error code or message you're seeing when attempting to use the Xfinity Stream app? I
Streaming
Hi, I got a new phone and cannot get my xfinity app to stream on it. can someone help?
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Terrible service terrible customer service
Horrible customer service last night. I was without Xfinity for three hours plus this morning. I have no TV no Xfinity working there’s a outage and yet I can’t get through to talk to anybody about a credit. This is absolutely unacceptable. Please contact me on my email, which is [Edited: "Personal I
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Customer Service
Quit!
I need to cancel my service. You used to have excellent customer service with lovely humans but now you have a useless bot in addition to your anti-customer politics. So get me out of here! This text box doesn’t even work right……..humans but now you have a bot
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Customer Service
Streaming
Hi, I got a new phone and cannot get my xfinity app to stream on it. can someone help?
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Accessibility
I need to cancel my service
I need to cancel my internet service. Please help me get access to DM.
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Customer Service
There is a fee to have a technician bring it to your home. When we put in an order there may be a fee and there is a chance that the warehouse will not have an XB7 and send you a modem that will work for your tier of services. To make sure that you g
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Thank you for reaching out @groverbird It may be giving you an issue if you are currently in a bundle pricing. Have you tried to change your internet package (or selecting the same tier) and then TV?
change plan
Why is it so [Edited: "Profanity"] hard to change my tv package? Website gives a complete runaround and refuses to make real changes
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Given that I was repeatedly mislead about the service that was being delivered, I would vastly prefer that you have a tech bring it ASAP. Lying to me several times and then inconveniencing me in order to get what I was told I'd get in the first plac
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Is there a way to recover it. Both accounts share the xfinity id. I have been a customer for over 8 years. thank you
xfinity rewards account not transferred after having a different plan in same home
I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Platinum rewards status before. On ope
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Hi user_jvcz1f! Thanks for visiting our Xfinity Forum. We appreciate your interest, and we would love to become your service provider. My team is here to help! To further assist you with this, please send us a Direct Message. Here are the detailed st
New construction connection
I need help with setting up new service at newly built house where address is not yet found online.
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both accounts and address are attached to same xfinity id. any way to move it to new account. I have been a customer for over 8 years
xfinity rewards account not transferred after having a different plan in same home
I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Platinum rewards status before. On ope
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sarahw1 Good morning! Than you for reaching out to our Xfinity Forums Team to set up new services. We would love to welcome you to the Xfinity Family. I'd be happy to take a look at your address, and help you get an installation scheduled. To begin,
direct messaging
My address is not valid when I try to create an account. I am trying to purchase new services for my residence. I thought that I scheduled my installation but I guess I didn't. Now I cannot reach anyone to help me. [Edit: Personal Information]
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@sanleandro_94577 - Looking at the account, we still see them scheduled for an arrival between 2 and 4 PM, today. And our team plans on following up with you afterward (via direct message, of course). Feel free to send us a DM to discuss further, if
Comcast utility pit at the base of our stairs
We live in a condo, and at the base of our stairs there is a Comcast utility pit. We need to install a chair lift for my mother, and the rail will overlap the pit by approximately 5 inches. We’re trying to determine whom to contact at Comcast to request permission for the overlap and/or to confirm w
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Download transcript
I'd like to get a transcript of my last conversation with Xfinity.
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Customer Service
Let's see what else we can do to help, @user_ctr7lz. We have ways of refreshing entitlements on the account, which basically re-syncs your service(s) to your device(s). Could you please send our team a direct message to continue? To send a direct m
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cancel
I want to cancel my Xfinity internet - when booking an appointment, it tells me “Cancel using Infinity Assistant.” When I try using Xfinity Assistant, it says I have to schedule a callback. Every time I try to post about it here (which Reddit recommends), it gives me an error message. This shouldn’t
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