Xfinity Community Forum

Channels not working

Channels 357 and 358 aren't working, as well as several channels above and below them. They were working last night. What happened?

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Channels and Programming

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Hi there, @user_apikce ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the packet loss you and the nearby homes are experiencing. Please be assured you r

XfinityRichard

commented

46 minutes ago

to the conversation:

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Recurring packet loss since March 19, 2026 – multiple nearby homes affected, XB10 possible factor

I’m trying to get this properly escalated because normal troubleshooting has not fixed the issue. Since March 19, 2026, I have been experiencing recurring packet loss and internet interruptions. The packet loss tends to happen in intervals of about 5 minutes, often with 10%+ packet loss at a time, a

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Those signals are really bad, and the event log entries and in bad shape as well. Network connection problems like this are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge prot

BruceW

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46 minutes ago

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CM2050V Downstream Partial Service

CM2050V consistently showing Downstream Status as Poor. Cable Diagnostic Status: Poor Action: [Partial Service] If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary s

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Hello @user_9pdeoe Thanks for reaching out. We will need to check you account specifics to see what we can do in terms of discounts and savings. But we'd be happy to do so for you. Please send us a direct message with your full name and service addre

XfinityMatthew

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48 minutes ago

to the conversation:

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Internet

I am an Internet customer paying $100 a month. Can we do better.

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user_rz9lde Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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50 minutes ago

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This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I was deceived by the Loyalty Dept.

This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I made a call to customer services to inform them that I did not receive my 10.00 off for paperless billing and automatic payment via my checking account. The representative was kind enough to issue that

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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

52 minutes ago

to the conversation:

0

U

Internet

I am an Internet customer paying $100 a month. Can we do better.

Question

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

56 minutes ago

to the conversation:

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When does my 2 year contract end

When does my 2 year contracts end

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We can easily reschedule the appointment to a different day, I'll provide you with a few options in our direct message conversation. 👍

XfinityJustinM

replied

57 minutes ago

to the conversation:

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Multiple No-Shows and Misinformation from Employees

I am writing this post to formally document a systematic failure in service and communication regarding my professional installation. I have been ghosted three times, and my appointments have been altered without my consent.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

57 minutes ago

to the conversation:

0

U

This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I was deceived by the Loyalty Dept.

This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I made a call to customer services to inform them that I did not receive my 10.00 off for paperless billing and automatic payment via my checking account. The representative was kind enough to issue that

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I never agreed on this “the soonest appointment”. The tech rescheduled it without my consent and Xfinity failed to resolve this issue. Will report the repeated failure to provided scheduled service and misrepresentation of technician availability and

user_5go4s2

commented

1 hour ago

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Multiple No-Shows and Misinformation from Employees

I am writing this post to formally document a systematic failure in service and communication regarding my professional installation. I have been ghosted three times, and my appointments have been altered without my consent.

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I can't activate my disney+ hulu subscription. I have tried everything and was even chatting with customer service last night. It tells me that i need to manage my accounts separately and then asks for me to pay. Peacock was no problem. But disney+ h

user_6cd9b4

commented

1 hour ago

to the conversation:

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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As a workaround, you can use an Android VM (Virtual Machine) app on your PC like a MuMu player and do it from there.

EG

commented

1 hour ago

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cannot change modem setting without xfinity app

Why do you require me to have the xfinity app to change modem settings? What kind of garbage is this? I need access to modem setting on my laptop computer, NOT the xfinity app. Who made this brilliant move?

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user_30gfcs Were the changes made to your existing services, or starting new service? Bill changes wouldn't appear until the following statement with prorations from the previous bill cycle.

XfinityThomasD

replied

1 hour ago

to the conversation:

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U

the amount of the bill

I have made changes recently and cannot find them

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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U

the amount of the bill

I have made changes recently and cannot find them

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We understand this has been a quite frustrating start to services, @user_5go4s2. You have already been scheduled for the soonest appointment available, and we'll be on standby to make sure things go smoothly this go around. The finish line is very ne

XfinityJustinM

replied

1 hour ago

to the conversation:

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U

Multiple No-Shows and Misinformation from Employees

I am writing this post to formally document a systematic failure in service and communication regarding my professional installation. I have been ghosted three times, and my appointments have been altered without my consent.

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ION Channel

I'm not able to stream the ion channel. all the others work fine

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Channels and Programming

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Hey @user_6pu0e2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the service visit. I would be more than happy to offer my assistance looking into this furth

XfinityJanelle

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1 hour ago

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M

In-home service charge

I was charged for an in-home service, but the in-home service was a problem with the cable that ran into the apartment that the technician found out to be cut from the source. I was without service for almost a week is it possible to be issued a credit for being without the service and the fact that

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New service on April 1 and cannot find the information.

user_30gfcs

commented

1 hour ago

to the conversation:

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1

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the amount of the bill

I have made changes recently and cannot find them

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the amount of the bill

I have made changes recently and cannot find them

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Billing

7

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Tried DM. Not helpful.

user_5go4s2

commented

1 hour ago

to the conversation:

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1

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Multiple No-Shows and Misinformation from Employees

I am writing this post to formally document a systematic failure in service and communication regarding my professional installation. I have been ghosted three times, and my appointments have been altered without my consent.

Question