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@XfinityLinda just get it done. I want football
No NFL and Red Zone
What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de
Question
Have you attempted the activation on different devices too? Like a computer or tablet?
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
There are a couple of options available to set up a disconnect order. You can do that through your Xfinity app or at the Xfinity.com site as well as over the phone. We can also assist with that from here if needed.
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
And did I mention that my over $350 bill arrived once again on time today????
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
Question
How do I order the disconnect service?
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
We are now getting well beyond the pale on this situation. Almost every day I get an email from Comcast about how they are going to come today to redo and bury my cable ... and it never happens! We are now almost a month in. While I do h
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
Question
That would be no problem at all. You can always set up a disconnect order with a stop service date of 8/04, and then order the NOW service. They would send out the modem for that NOW service once the order is placed.
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
Do I need to do something about the disconnection? Can it be for August 4? We are still in need of internet because of work and school. Then after am I able to shop for NOW services?
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
Thank you for reaching out here about your issue with setting up that NOW service. I am sorry to hear about that experience so far. We can assist you from here with the disconnect order on the internet service. The only option to order the NOW intern
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
@jmr17b I called yesterday. First agent tried, but was unsuccessful. They did ask for the MAC address on my gateway...which someone on this thread said was the incorrect process. That agent passed me to another tech support group.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
@user_4bqry6 Thanks for adding a post. We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. He
Need to transfer account ownership to roommate remotely
I am moving out, but my roommate is staying at the same service address. I need to transfer full ownership of the Xfinity Internet account to him while keeping the existing Xfinity-rented WiFi Gateway at the apartment. I am currently in Minnesota, and the new account holder is in Singapore, so we ne
Question
No NFL and Red Zone
What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de
Question
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Customer Service
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
•
Customer Service
Thank you for letting us know that @user_0to20e. Have you tried suspending the device on your online account by following the steps here https://www.xfinity.com/support/articles/lost-or-stolen-phone.
Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
Question
Okay, thank you. I will update you. No one with your team has marked the phone as stolen. It’s still showing on my account as ready to activate. I should not be financially responsible for this device.
Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
Question
Hey there user_srkuq3! We infinitely appreciate you wanting to get setup with the Xfinity Mobile family, so we'd be happy to help 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if differen
Porting business phone from Comcast Business Voice to Xfinity Residential Mobile
We have been trying to transfer our original business phone number from Comcast Business Voice to Xfinity Residential Mobile. For over six weeks we have spent countless hours and days on the phone with many different Xfinity support staff trying to transfer the number with no success. Hoping to find
Question
Thank you for confirming that CSA advised there would be an update by 8/4 @user_0to20e . We appreciate you keeping us informed. We're happy to check back in with you around that time to see if you've received an update and whether any additional st
Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
Question
Howdy APowe25 👋 I'm always gaming online myself, so I know exactly how frustrating it is to deal with packet loss in the middle of something I'm trying to play, much less how impactful it can actually be in-game. Given how long you say this has been
Why do I receive packet loss(Apex Legends Ranked mode only)
When I play Apex Legends Ranked (only Ranked), I receive packet loss every few games or every game. I don't know what to do anymore. I have tried Ethernet and switching servers. It seems to only be a problem with Xfinity connecting to the Apex servers. It is not the first time I have had this issue.
Question
Need to transfer account ownership to roommate remotely
I am moving out, but my roommate is staying at the same service address. I need to transfer full ownership of the Xfinity Internet account to him while keeping the existing Xfinity-rented WiFi Gateway at the apartment. I am currently in Minnesota, and the new account holder is in Singapore, so we ne
Question
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Sign-In and Account Management
@user_o7r6fq Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast
XfinityLinda
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No NFL and Red Zone
What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de
Question