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Billing and Discontinued Service
Good afternoon. I had been a happy xfinity client for nearly 11 years - after trying to change my plan repeatedly, I ultimately discontinued service. I paid my final bill on 7/2 - and cancelled service on 7/6, scheduling for disconnection on 7/16. I understand that my payment on 7/2 is for what my s
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Billing
Cancel service
I need to cancel my Xfinity Internet. When I try to send a message through "Ask Xfinity" in the app, I just get a blank box once I send a message and don't have time call and wait indefinitely to cancel. What else can be done to take care of this?
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Customer Service
@user_fs5ukn I screenshot and highlighted in yellow the "Direct Message" button they're asking you to click. It's along the top of the screen on the right side. You do need to be logged in to have access to it, I believe. Best of luck!
Internet Essentials
Dear Xfinity Support, I am writing regarding my Internet Essentials account with Xfinity or Comcast. My original account number is [Edited: "Personal Information"]. A few years ago, my account was transitioned to a bulk services partnership through New Life Homes 2 (Account number: [Edited: "Person
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I just sent direct message
Frustrated 10 year customer
Good morning Tom, I have been an Xfinity mobile and internet customer for 10 years. I have consistently recommended and praised your cellular quality, your GIG speed tower, and the excellent savings that come with combining the two services, offering what I consider to be top-tier performance. With
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@egrail Thank you so much for taking the time to share all of the steps you went through and what ended up working for you. I know how frustrating it must have been dealing with those issues while just trying to enjoy your TV. While everyone's setup
Xfinity Stream app 8.15.1.3747 on FireStick - Audio/Video sync issue & Mini-Guide bug [BOTH FIXED]
I had version 8.15.1.3747 on my Amazon FireStick (3rd Gen) and I couldn't stand the bugs anymore. This is how I fixed it: I finally uninstalled the Amazon Store's Xfinity Stream app version 8.15.1.3747 and downgraded to the Xfinity Stream app TV/FireStick version 8.12.0.2517 by side-loading it. It's
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@XfinityMarshante YW !
Frequent Intermittent disconnects
I've had intermittent disconnects since starting service in March. I had hoped that replacing the cable from the demarc box into my house would help as the existing coax was of unknown age, but the issue has not improved. I see packet loss increase to the point where connection drops, then things im
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I have not received any follow up on this from 3 days ago.
Peacock Premium Plus upgrade loop - Unlink tool throwing error
My account is stuck in a Peacock Premium Plus upgrade loop. Xfinity billing shows the upgrade, but Peacock does not see it. When I try to use the online portal to unlink my Peacock account, it gives me the error: 'Something unexpected happened, close this box and try again.' I have waited over 22 ho
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I am having issue returning please advise
How to return the free apple watch SE3 from promotion?
Hello, I got a call from Xfinity official phone number about a free apple watch promotion but with only $10/mo for 3 years. He said it has data and wifi so I was expecting it to have a new phone number but seems it needs to be connected to my phone. And looking at other support forum posts, seems ma
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Community Best Answer
Thank you to Xfinity for fixing this! I feel like the technician and I are still confused as to what was going on, but something in "the system" finally pushed out the old boot file on the modem and updated it to the newer boot file. He called whatev
Changed Internet Plan Issues
Yesterday afternoon I downgraded our Internet because our one year special pricing is done in August. A few questions... 1. It would be great to have longtime customer deals for pricing. I basically have to pay twice as much, for 5 years, as a new customer? C'mon now. No wonder I read that Xfinity i
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Why am I still paying for NFL Network when you no longer offer it to your subscribers? Are you negotiating on a return or will you be offering reduced fees to customers? Note: This comment was created from a merged conversation originally titled NFL
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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Thanks @EG!Good morning @user_138v48. Our team would be happy to review your account to see if we can help with your bill. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct
Time to leave Xfinity
As much as I hate streaming it’s time to leave Xfinity. First we lose ABC now NFL Network and NFL Redzone? And we get no rebate? We tried calling Xfinity awhile ago to see if we could get our bill reduced, get some kind of option. Unless we cut just about everything we watch we were stuck. The only
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@user_wn4auc a technician just came to our home and we got our Arris G36 back up to over 100Mbps upload speed. It was kind of funny, but the tech called whoever he called and they changed us to 500/100 Internet, he verified the correct boot file pus
Arris G36 slow upload speeds
I signed up for 1gig service in a mid-split upgraded area. I should be getting 100mpbs+ upload but I only ever get 40mbps, consistently. Upstream OFDMA seems locked and operational and has an acceptable power level (Upstream OFDMA at 47 dBmV). I have no splitters in my house. I don't understand why
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Unable to Access Peacock Premium
I've lost access to my Peacock Premium subscription that is included with my Xfinity Platinum Rewards member status after moving service to a new location. In my Xfinity account, it shows the Peacock Premium benefit as redeemed, however when I go to my Peacock account, I no longer have access to Pre
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Customer Service
Thank you!I sent a direct message with requested information, do I need to reference anything related to this post?
Frequent Intermittent disconnects
I've had intermittent disconnects since starting service in March. I had hoped that replacing the cable from the demarc box into my house would help as the existing coax was of unknown age, but the issue has not improved. I see packet loss increase to the point where connection drops, then things im
Question
I'm sorry for the trouble you are experiencing, @user_fs5ukn . To find the Direct Message icon on the Xfinity Community Forum, please sign in to your Xfinity account first. Once logged in, you'll be able to access the Direct Message feature and follo
Internet Essentials
Dear Xfinity Support, I am writing regarding my Internet Essentials account with Xfinity or Comcast. My original account number is [Edited: "Personal Information"]. A few years ago, my account was transitioned to a bulk services partnership through New Life Homes 2 (Account number: [Edited: "Person
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to this help section.
Time to leave Xfinity
As much as I hate streaming it’s time to leave Xfinity. First we lose ABC now NFL Network and NFL Redzone? And we get no rebate? We tried calling Xfinity awhile ago to see if we could get our bill reduced, get some kind of option. Unless we cut just about everything we watch we were stuck. The only
Question
I can't find the Icon, please help me find the Direct Messaging Icon. Please help
Internet Essentials
Dear Xfinity Support, I am writing regarding my Internet Essentials account with Xfinity or Comcast. My original account number is [Edited: "Personal Information"]. A few years ago, my account was transitioned to a bulk services partnership through New Life Homes 2 (Account number: [Edited: "Person
Question
It's time for you to get the NFL Network back on, especially with live games starting this week. I pay you extra for that service, which you are not providing. You have offered no adjustments or refund for no longer providing this service. You are wa
user_wogw34
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NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles