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Upstream Channels Not Locked
Not quite sure why not all upstream channels are locked... Upstream Channel Bonding Value Channel ID 1 2 3 4 41 Lock Status Not Locked Not Locked Locked Locked Locked Frequency 16 MHz 22 MHz 29 MHz 35 MHz 36 MHz Symbol Rate 5120 5120 5120 5120 0 Power Level 45.5 dBmV 44.0 dBmV 53.0 dBmV 49.3 dBmV 42
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Your Home Network
Hey there, user_j7bdx7. I see Again asked some questions to start with. Can you answer that for us? Are you still experiencing issues? Thanks for your support, @Again!
I cannot receive Comcast emails
Suddenly I am not able to receive emails at my Comcast.net account how do I restore this account- [Edited: "Personal Information"]
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My broadband price is increasing, are there any new promos?
I just got an email about a 5 year price lock on current plans but the prices have gone up considerably compared to what I'm paying for 1gig service. Customer service through the app wants me to add a mobile line that will be free for 12 months then $30/month after that. I was gonna go with it but t
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Customer Service
Hi @user_kpi0tr welcome! To start enjoying your new Peacock Premium from Xfinity just follow these steps: 1. Go to xfinity.com/yoursubscriptions and log in with your primary Xfinity ID and password. 2. Click Activate next to Peacock Premium. 3. Ent
Peacock
I accepted the offer for free peacock but don’t understand how to use it. It doesn’t appear to have an option in xfinity stream
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Good evening user_9gbd3o. I will be more than happy to assist you with your concern. I do have a couple of questions so that I can better understand the situation. Have you either recently started service with us, or moved to a new location? Or, is t
Something unexpected happened
Before you tell me “send a direct message its at the top right of the screen” it is not. Every time i try to edit my contact info or literally anything including logging into my Xfinity app to setup my wifi, it either says “Access not authorized” or “Something unexpected happened” please help me fix
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Tree damaged by Comcast
Some time ago Comcast repaired a severed cable line on my property (line severed by contractor putting in new driveway for next door neighbor). The repair included adding conduit which was not included when home was built. In order to install conduit Comcast staff used a trench machine that went ver
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Customer Service
@user_3td4u2, I completely understand. You’re simply trying to transfer your existing Internet service to your new address while keeping your current equipment, so I can see how frustrating it is to have the system treat this like a new account
Internet Move
I am moving and keeping my current equipment. The system is glitching and trying to make me pay for a new account. Please process a simple service transfer on your end and waive any automated install fees. Who do I need to talk to to accomplish this?
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@Dc9675 please reply on this post if they actually fix your similar issue, as they STILL haven't fixed mine yet, after doing multiple unknown things and new ticket numbers and different departments etc. In fact, they promised it was fixed "in an ho
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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Internet Move
I am moving and keeping my current equipment. The system is glitching and trying to make me pay for a new account. Please process a simple service transfer on your end and waive any automated install fees. Who do I need to talk to to accomplish this?
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Sign-In and Account Management
@drdata please reply on this post if they actually fix your similar issue, as they STILL haven't fixed mine yet, after doing multiple unknown things and new ticket numbers and different departments etc. In fact, they promised it was fixed "in an ho
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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@user_o9pz0u please reply on this post if they actually fix your similar issue, as they STILL haven't fixed mine yet, after doing multiple unknown things and new ticket numbers and different departments etc. In fact, they promised it was fixed "in
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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Good evening @user_9krw8i. Are you still having no dial tone issues with your home phone service?
Added Voice service No Pin sent
I added voice service to plan in early October. I was never sent a security pin to set it up. I’ve requested a new pin multiple times and never received anything. It is not setup, no dial tone and now I am being charged for the service that isn’t active
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user_k34f5d, we can certainly pass along your feedback. The post can remain open for others to comment or review what we discussed.
movie charged by Xfinity instead of Amazon
I visit my stepfather (92 yr) frequently to help with various things and sometimes we watch movies on his Xfinity TV setup. I have an Amazon Prime account so we bring up the app, and I want him to get used to that when he's searching for something specific that would incur additional cost, for examp
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Just to follow up, a couple of days after the tech fixing my download speeds to 1000 Mbps, I noticed that now my upload speeds is 1000 Mbps as well.
1000/1000 Xfinity XB10 bridge mode - Speedtest 1050 down / 40 up
I have the 1Gig symetrical plan with XB10 gateway (bridge mode) and my own router and switch for my LAN. I onlny get ~40Mbps up. Sometimes it goes to ~600 MBps then drops down below 50 with no change by me. I went to Xfinity store to swap my gateway with no change. I asked tech support to send my ga
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Hello, and thanks for taking the time to post here on the community forums, user_c9qqfz! I apologize for the experience you've had while starting services with us. Our team would be more than happy to take a closer look into the situation. Please sen
Xfinity canceled my internet service without authorization twice, charged me, and closed unresolved support tickets.
XFINITY: TWO MONTHS OF UNAUTHORIZED CANCELLATIONS, BILLING ISSUES, BROKEN PROMISES, AND ZERO ACCOUNTABILITY. WHO IS RESPONSIBLE? I am sharing my experience with Xfinity publicly because what I have been put through over the past two months is completely unacceptable. I have been an Xfinity customer
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I don’t know why the text is all jumbled here, I typed it perfectly.
YouTube-only buffering / every device effected
Please open a ticket with network engineering or whoever is most appropriate to check the health of the Google Global Cache node and the Google peering path serving South Florida, specifically for traffic from my area. I can provide account details by DM and run any diagnostics you'd like, including
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Congratulations on achieving Diamond tier status! As a Diamond member, you absolutely enjoy our highest level of exclusive perks @seg45! You can sign in to your Xfinity account at any time to view your current rewards. To explore and redeem what is a
Peacock eligibility?
I'm told that I have a Diamond membership, is this eligible for any promotional subscriptions?
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YouTube-only buffering / every device effected
Please open a ticket with network engineering or whoever is most appropriate to check the health of the Google Global Cache node and the Google peering path serving South Florida, specifically for traffic from my area. I can provide account details by DM and run any diagnostics you'd like, including
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Your Home Network
@XfinityCliff I sent a direct message yesterday re: the issue. Thanks.
New Phone Number for New Location
Have been a loyal customer for years. I've spent 2+ hours on the phone today with your mobile support team and haven't found a solution to my challenge. I have 2 mobile lines with xfinity and just added another today for a new phone. Originally, I had internet with xfinity in another state but since
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Official Solution
Thanks again for reaching out and giving us the opportunity to review your account with you! I'm glad that we were able to find a promotion that suits your needs. If anything comes up down the road, you're more than welcome to submit a new post, and
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Need Help To Lower My Monthly Bill, Please
Hi there, May I connect with a Digital Specialist to help lower my bill? I just need fast internet, no other services, please. Budget is tight and would be great to keep it around $60/mo. Please reach out at your convenience, thank you!
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