Xfinity Community Forum

I am sorry to hear that you are still having issues with the Xfinity Stream app, we can take a look and see what could be going on. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to di

XfinityJeff

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1 hour ago

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Error tvapp-00209 after changing channel lineup

Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart

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Sori_Serg00 Good morning to you! I'm sorry to read that you need a replacement power cable. I'm sorry for our delay and I hope that you were able to visit an Xfinity store as @BruceW mentioned. Thank you for sharing the link as well to find the

XfinityPaula

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1 hour ago

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New replacement power cord for a modem

How can i get a new replacement power cord for a modem, tried and i can't find it.

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I also cannot restore service because the $25 payment repeatedly fails with ‘Something unexpected happened.’ I cannot turn my autopay on to resume service. Please escalate both the payment error and the port-out PIN issue.

user_0srhyc

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1 hour ago

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NOW Mobile port-out PIN transfer link redirects to Add services

My NOW Mobile service is paused, and I need my account number and port-out PIN to transfer my number to Visible. I can see my phone line in the NOW portal, but clicking the transfer option redirects me to “Add services.” Multiple chat representatives couldn’t resolve this and told me to visit a stor

Question

Well, the scheduled maintenance occurred last night, and nothing has changed. I have uninstalled the xfinity stream app, shut down the ipad to clear the cache and remove any remnants of the app, turned on the ipad, reinstalled the app, and the issue

NoNoBadPuppy

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1 hour ago

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Error tvapp-00209 after changing channel lineup

Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart

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I’m unable to get to an Xfinity store. I can sign into my NOW account and see my paused phone line, but the transfer option redirects to “Add services.” Please escalate this to NOW Mobile technical support and arrange a way to verify my identity remo

user_0srhyc

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1 hour ago

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NOW Mobile port-out PIN transfer link redirects to Add services

My NOW Mobile service is paused, and I need my account number and port-out PIN to transfer my number to Visible. I can see my phone line in the NOW portal, but clicking the transfer option redirects me to “Add services.” Multiple chat representatives couldn’t resolve this and told me to visit a stor

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What if I can’t get to a store?

user_0srhyc

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2 hours ago

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NOW Mobile port-out PIN transfer link redirects to Add services

My NOW Mobile service is paused, and I need my account number and port-out PIN to transfer my number to Visible. I can see my phone line in the NOW portal, but clicking the transfer option redirects me to “Add services.” Multiple chat representatives couldn’t resolve this and told me to visit a stor

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what was the solution? I am having same issue

user_5xbasa

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2 hours ago

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Internet connected and online on app - but internet DOES NOT work on multiple devices

This has been happening for the past 24 hours now. And just to clear up the, this is happening at my home wi-fi, not a public wi-fi! I am able to connect to the wi-fi and the signal shows strong signal. But nothing works, all browser tabs stall and just show me either not secure or ask me to log in

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I need yet a THIRD technician to come out to work on ongoing glitch please

Hello. This glitch happens on my laptop, my cell, my steaming tv. It just glitches and glitches until I'm insane. Watching football is almost impossible. Working from home is almost impossible. Two technicians have been here since September 11, 2026. Both of them replaces a lot of things outside. Fr

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Customer Service

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Cancel service

I am formally requesting cancellation of my Xfinity cable TV service, effective as soon as possible. I have made multiple attempts to cancel and have been unable to complete the process. Please process my cancellation, confirm the effective disconnection date in writing, advise me of any final balan

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Customer Service

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This is happening to us also. We've had two technicians come out since 9.11.26. They replaced all sorts of stuff. Glitching still a problem. Really messes with watching football. This is unacceptable. Then I can't even find a way to get yet a THIRD t

user_ux4ukn

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6 hours ago

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Recurring Internet Issue

Hoping someone here can help me get a recurring internet issue routed to the right team. Here's the situation. A technician came out and, after a couple hours of testing, diagnosed the problem as being outside the house. He called maintenance and said the line would be fixed. That night my speeds im

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New modem won't connect with Tesla in garage.

Xfinity recently encouraged me to upgrade to a newer modem/router. I did that, and now I find that the new modem/router won't reliably connect with the Tesla in my garage. My old modem was connecting reliably, but I've returned that equipment. I would like Xfinity to provide me with an xFi pod so th

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Your Home Network

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Transfer of Service to new account holder

I wish to transfer services to a new holder. I am moving out of the house and my old roommate wishes to keep the service running. How may I start the transfer of the account into their name?

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Sign-In and Account Management

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Device Upgrade

Hello, I am interested in upgrading my devices but everytime I try to check out says i am unable to. My work hours don't align with your business hours to try to get this done in person.

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Devices

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Hello @user_7u030c! Just to clarify, the reason we alert you about sending unsolicited direct messages, is that we are required to follow the official Xfinity Forum Guidelines. The request for a direct message by @XfinityPaula was for the specific us

XfinityQuemekia

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7 hours ago

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Spanish commentary

Why are the football games today being broadcast in Spanish on NBC CBS? The commercials are in English, but the commentating for the games is in Spanish. How do I change this back to full English?

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New customer charged for tech visit

Hello, good morning, evening, whatever it may be for you lol! About a month ago I switched to Comcast and needed a coaxial outlet installed but was not aware I would be charged $100 for the technician visit! Its completely understandable but I was totally under the impression it was complimentary. I

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Billing

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Hi

The device I was gonna put my SIM into is locked so I want to put it in a different phone

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Devices

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user_sr4jx0 Thanks for clarifying! If there isn’t a coax outlet available in the apartment for the modem, we’ll need to take a closer look at the installation options for your location. I’d be happy to help determine the best next s

XfinityDilary

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7 hours ago

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Customer service

The Apt has no coax outlet for modem

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@user_7q8uqf, thanks for providing those details. Since you've already reset the gateway and still can't access the Admin Tool at 10.0.0.1, change the Wi-Fi settings or enable Bridge Mode. I will need to take a closer look at the modem's provisioning

XfinityCarolyn

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7 hours ago

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Bridge mode Xfinity now service

Unable to activate bridge mode. Unable to access modem turn off Wi-Fi. Unable to change SSID and password. No admin tools available in app. Resetting did not make a difference. I can see the web page 10.0.0.1 admin password and admin SSID password do not work.

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Rupert8 Hi there! Thanks for providing such a detailed breakdown of your setup and the troubleshooting you’ve already completed. I can definitely understand how frustrating an intermittent issue like this can be, especially when everything work

XfinityDilary

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7 hours ago

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Intermittent MoCA connection problem

Hi, I use Trendnet MoCA 2.5 adapters. Coax wiring in my house is fairly new with the exception of one stretch of cable going to one room, it's older but has been working ok. I have a PoE MoCA filter in place. All splitters are MoCA-rated to 2.5ish ghz. And there aren't many splitters, mostly home ru

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Thank you. I have sent the message

user_0044nk

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7 hours ago

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Box Open on Telephone Pole Across from house

A box on the comcast line feeding into my house from the street is popped open. I havent had any service disruption but it looks to cause an issue in the future. How do i report this?

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