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Hello user_qe9r3x, thank you for taking the time to reach out here in our Xfinity Community forum. We appreciate you, and I am happy to help. Based on what you are sharing, I will need to get some account information best kept private. Please send us
XM-Only fee charged despite active Xfinity Internet at same address - refund request
Hi - I'd like help with a billing issue on my Xfinity Mobile account. I had Xfinity Internet and Xfinity Mobile at the same service address. My first mobile statement (Sep 2025) showed a '1 year Unlimited line discount.' Starting with the next statement (Oct 2025), the discount disappeared and a $25
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orangearrows, we have access to an escalation process that would help ensure you can get your port completed. Feel free to send us a private message so we can better assist.
Xfinity Mobile number porting - customer service have no clue what they doing
I tried to port into Xfinity Mobile. I followed the process and initially, when I was trying to port my number or at least activate my account, I created an account on Xfinity Mobile and selected a plan. This was a BYOD, like bring your own device, and I tried to proceed with that process. For some
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@XfinitySeth i get redirected there when going to account > account settings > xfinity ID and security > manage your linked accounts. I am not able to manage my linked accounts because of that screen that appears and I am not able to resolv
“you can’t make this change right now” error
i keep getting this error when i try to manage my linked accounts but when it redirects me to my contact information, there’s nothing to update other than enabling 2 factor. when i try to enable 2 factor, it takes me back to this error screen. so it’s a very frustrating error loop and i can’t figure
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2000/250 Mbps plan stuck at ~80 Mbps upload — no OFDMA channel provisioned on XB8
I'm on the 2000 Mbps download / 250 Mbps upload plan using the rented Xfinity XB8 gateway (Technicolor CGM4981COM). Download speeds are fine (matching or close to 2000 Mbps), but upload is consistently capped around 80 Mbps — nowhere near the 250 Mbps I'm paying for. What I've found after checking t
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Your Home Network
Peacock premium subscription
I was advised I had to wait until my move was complete before I could activate my peacock premium free subscription. However when trying to do so nothing pulls up for me it just goes to bundle and wants me to choose a bundling plan.
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Accessibility
It only lets me add to my existing plan and not remove the TV completely unfortunately.
Downgrade Internet/TV to just internet.
Hi, I would like to speak someone regarding switching to stand alone internet without tv as my bills have gotten too expensive. Thank you.
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user_i6f5zl My team can look into your billing concerns today as we will need to obtain your account information. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the
I need a credit. I was billed for service and I have no Xfinity service.
Credit. I need a credit. Send the phone number of a person.
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Do you all realize how many times I have already gone through these exact same steps?I have provided my full name, address, account information, IMEI, porting details, and every other piece of information requested over and over again across roughly
Xfinity Mobile number porting - customer service have no clue what they doing
I tried to port into Xfinity Mobile. I followed the process and initially, when I was trying to port my number or at least activate my account, I created an account on Xfinity Mobile and selected a plan. This was a BYOD, like bring your own device, and I tried to proceed with that process. For some
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I want to record only episodes of a series that are newer than X.
If the all series are repeated (i.e. it's not in production anymore) there is no way to just say (if there are 20 seasons) to just record S18-S20. The only choices are all or new and neither of those are remotely close to what is wanted.
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X1
Hello user_qfb31v, thank you for taking the time to reach out here in our Xfinity Community forum. We appreciate you and I will be happy to help. Currently, multiview is focused on sports, but this is a good idea. We can run this up the chain and see
multiview?
When will I be able to choose the channels I have subscribed to for multi view? If it's not soon this 26 year customer is going to find a new service.
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Hello Dtryder! Thank you for coming to our community forums for help with your recent service disconnect, and know we're here for you. More than anything, we don't want you to be charged for any services you were not using, so we'd be happy to review
Complaint Department
Hello, I have a complaint about a supervisor who would not honor my previous cancelation request because there was "nothing annotated" in my account for it. I did not utilize the service at all so it would be nice to get some credit back for that. She said that although I never used the service and
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Hello @user_tyldzu, and thank you for posting on our Xfinity Community Forum! We understand your frustration. Based on what you've shared, it sounds like you've spent a significant amount of time trying to resolve these billing concerns, including wo
So very confused
This has been the most uphill battle with Xfinity NOW. I canceled my services two months ago, got the confirmation email and was on my way. For 2 months I have been billed for services I was never receiving, not only that- when I was trying to set up services initially they sent a broken router, a w
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user_17hdl1 The representatives see the same exact updates our customers see form the website or the Xfinity app. They wouldn't have any additional information. We can only recommend to stay up to date from those sources. The app usually provides an
Can’t speak to an agent during an outage and have no estimate on restoration
I have tried calling Xfinity and the AI won’t let me talk to anyone and the updates through text don’t give any information at all if someone is actually trying to fix the outage or how long it’s going to take
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Hi there user_qr3a9t, thanks for reaching out here on the Xfinity Community Forums! I'd expect the TV service to come back on after paying off a balance too, so I'm sorry you're still not getting the service. We'd be more than happy to take a look to
Xfinity tv service not working
My tv service was disconnected due to none payment. I paid my overdue balance, but my service still has not been restored.
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Ive been on the phone with them for six hours. No one has answers. I just keep getting routed back to the same AI chat bot.
NOW Internet Won't Connect to the Internet
I recently moved and discontinued my previous NOW Internet service. I'm now in my new home and have a new modem. My modem itself and my account say that my service is active and that I'm connected, however, I still don't have Internet connection. I've tried unplugging the modem for 60 seconds, unscr
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Community Best Answer
@user_h6qc37 We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the detailed steps to
Xfinity promotional Master debit card expired
Hello, I received a $100 Xfinity promotional Master debit card last year and without realizing it is only valid for half year and so when I try to use it today, it is expired and has never been used. Could you please assist to send a replacement? Thanks!
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Good day user_3juppz 👋 I know how annoying it must be to see those forecasts that are not local to you on The Weather Channel so consistently, so I appreciate you coming by our community for us to help. Has the channel updated since creating your po
weather channel local forecast
Comcast Folks: If you look at the number of posts about The Weather Channel lacking local forecast information and instead defaulting to the "hotel version," which shows only 4 national regions, one would think you'd do something about this. You'd think you'd work on it between you and The Weather C
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I completely understand your frustration, and I am so sorry for the hoops you've had to jump through just to get an appointment scheduled @Zyclops58. If you could send our team a direct message with your full name, the name listed on the account (if
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Need tech visit for new tv box
I need a technician visit scheduled for my Xfinity service. I have already attempted to resolve this through the automated support system and have been unable to schedule an appointment or reach a live representative. Please assist me directly with scheduling a technician visit. I am extremely dissa
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