Xfinity Community Forum

This definitely isn't the experience that we want for you as our valued customer! Our expert @Again dropped a helpful link that gives information on Yahoo's mail Server. Did you find any helpful info? I have reposted the link for quick a

XfinityAbel

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49 minutes ago

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Transition to Yahoo

Thanks for nothing Comcast. The transition to Yahoo hosed up my Outlook. I see no benefits but a lot of adds. I assume Comcast made a ton of money making our lives miserable. Unhappy Forever Customer

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If I return to ups store, when will I get my refund

user_8acgoo

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51 minutes ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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K

@XfinitySeth we can for sure get these details to the right people on our end to see if anything can be done Thanks. That is really all I wanted. And my first step in troubleshooting someone else's problem is to see if I can duplicate it myself

KM1062

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52 minutes ago

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K

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Stuck in Voice Guidance loop setting up cable box

Cannot get out of this loop during cable box setup

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Non-X1 Service

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user_2vntqk We appreciate you being reaching out through our official Xfinity Forums Community support page. We can certainly help submit a serviceability request for a specific address. From there, our serviceability team can review additional

XfinityJeffB

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57 minutes ago

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I need to speak to someone responsible for starting new construction install in a neighborhood

Need to speak to the department responsible for new installs

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The link I provided goes to our incentive tracker where the main screen asks you to plug in your account number. You can locate your account number through a multitude of self-service options you have access to through the xfinty.com web page and Xfi

XfinityBradM

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58 minutes ago

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prepaid master card trouble shooting

I received an email to activate a prepaid mastercard they sent to me. When I click the link, it brings me to a page not found response. When I call the number, it's not for xfinity. Help?

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U

Do you have a phone number?

user_2vntqk

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1 hour ago

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I need to speak to someone responsible for starting new construction install in a neighborhood

Need to speak to the department responsible for new installs

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U

@XfinityEricB @Xfinity Support I am having this same issue as the original post with a Netgear CM2050V. Can you help me with this issue as well? I do not currently see the Direct Message speech icon bubble. Edit: I see it after posting this, will

user_tof299

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1 hour ago

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Hitron CODA56 on 2Gbps Plan - Not Provisioned for Next Gen Upload - OFDMA Channels Disabled

Hello Digital Care Team, I require escalation for an advanced provisioning issue for my customer-owned modem. Modem: Hitron CODA56 (MAC: [Edited: "Personal Information"]) Plan: 2 Gbps "Next Gen" Speed Tier Problem: My new, Xfinity-approved CODA56 is not being provisioned correctly. Download speed is

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We do not collect sensitive information such as phone numbers publicly for the online safety of our customers @user_8acgoo but I appreciate you confirming that you purchased it through the website. You can return your equipment either in store or by

XfinityAlyssaA

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1 hour ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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U

https://www.xfinity.com/auth. This was website

user_8acgoo

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1 hour ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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While uncommon, this is definitely something that has happened with other specific programs in the past. In similar cases, the issue is usually resolved via an update pushed through to our platform that contains update data for the specific platform

XfinitySeth

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1 hour ago

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K

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

Question

U

Yes. You can check using my phone number

user_8acgoo

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1 hour ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

Question

Thank you for letting us know that you are experiencing issues with your Paramount+ app as well @user_561xds. I see that you stated you already tried restarting everything. Have you also tried uninstalling and reinstalling the app? Are you experienci

XfinityAlyssaA

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1 hour ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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Ok, thank you for letting us know that information @user_8acgoo. Regrettably, we do not have access to prepaid accounts on this platform. Can you confirm if you purchased the equipment through the Xfinity website?

XfinityAlyssaA

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1 hour ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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@Again You cannot block the ads. You have to pay $4.95/month

user_gywwkk

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1 hour ago

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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Hi @user_xn6psl thank you so much for reaching out. This definitely isn't the experience that we want for you as our valued customer! Please send us a DM, and we'll be happy to help in any way possible. Please send us a direct chat messag

XfinityAbel

commented

1 hour ago

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Agent Retaliation

I need to talk with a live agent. I need to report harassment and mismanagement of my account.

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@user_95kk7n I appreciate you sending the direct message, I was able to locate that and will follow up with you there to continue to investigate the interruptions and service issues.

XfinityJustinC

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1 hour ago

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Internet Service Issues

I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans. Also,

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I’ll sign your petition!!

Zachlj

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1 hour ago

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Screen Saver

I agree with all of the other customers, please disable the screensaver even the five hour screensaver. My mother has dementia, and sometimes it keeps her up late, and she doesn’t understand how to disable the screen. I hope you’re consider changing it before I have to change service providers and I

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

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I need to speak to someone responsible for starting new construction install in a neighborhood

Need to speak to the department responsible for new installs

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U

also, I have no idea what my account number is. I never received a bill in the mail - when I signed up, I signed up for paperless.

user_fpz4no

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1 hour ago

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prepaid master card trouble shooting

I received an email to activate a prepaid mastercard they sent to me. When I click the link, it brings me to a page not found response. When I call the number, it's not for xfinity. Help?

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