Xfinity Community Forum

Good afternoon user_kw6loj. You have reached the right team. I will be happy to assist you further with your concern. If you could send our team a direct message with your full name, the name listed on the account (if different), and the servic

XfinityJon

commented

32 minutes ago

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cancel internet service

I need to cancel my service. Can someone please help with that? There is no way to do it on the site and I do not want to have to call.

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Think I found it. A message was sent. Thanks

user_wl0s6b

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36 minutes ago

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Unauthorized payment

After tons of problems with xfinity mobile I decided to cancel services in Jan 2026.I had an automatic payment coming later that month and fine I left my card on file and paid. next day I call to have them remove the card on file because it was not letting me do it in the app. The agent removed it.

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Phone can't see Xfinity hotspot

Xfinity wifi hotspot not showing in network list

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Your Home Network

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Access not authorized

It says I have logged in successfully but I'm told access not authorized. I’m not able to do anything, I just made this account two days ago after purchasing internet. I have already verified my email.

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Customer Service

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@richard3645 Are you able to access your emails via our connect portal? How are you attempting to access your emails?

XfinityBradM

commented

39 minutes ago

to the conversation:

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temporarily blocked IP address

out of the blue. cannot connect to IMAP email server.

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cancel internet service

I need to cancel my service. Can someone please help with that? There is no way to do it on the site and I do not want to have to call.

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Customer Service

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Coax cable

Hi! We just moved to a new apt and there’s no coaxial cable to hook our wifi box to. Can someone please come install one?

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Email

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Hey @user_erwdzd, Thank you for visiting our official Xfinity Forums Community support page. You can quickly and easily review the Xfinity billing statements online by visiting our 'View your Xfinity billing statement history' support page. From here

XfinityDemitrius

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41 minutes ago

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My account

Why my pricing went up

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The direct message icon should be at the top of the screen to the left of the bell. You can also use the https://forums.xfinity.com/direct-messaging link as well.

XfinityJohnG

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42 minutes ago

to the conversation:

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Unauthorized payment

After tons of problems with xfinity mobile I decided to cancel services in Jan 2026.I had an automatic payment coming later that month and fine I left my card on file and paid. next day I call to have them remove the card on file because it was not letting me do it in the app. The agent removed it.

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Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

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Your Home Network

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Hey there, user_px6gup, thanks for taking the time to reach out through our community forums! This isn't at all the experience we want for our customers when using our internet service through Wi-Fi, so I'm sorry for the issues you've been having. To

XfinitySean

commented

49 minutes ago

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Serious Wifi calling issues/Receive Link Speed degrades to 6Mbps?

Since "upgrading" our speed to 300Mbps and installing the new XB6 gateway last October, we are experiencing three major problems. We have contacted Xfinity at least 15 times, during which numerous recommended "fixes" were suggested (including replacement of SIM cards in both phones, bouncing gateway

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Where do I find it? I cannot locate that direct messaging

user_wl0s6b

replied

50 minutes ago

to the conversation:

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Unauthorized payment

After tons of problems with xfinity mobile I decided to cancel services in Jan 2026.I had an automatic payment coming later that month and fine I left my card on file and paid. next day I call to have them remove the card on file because it was not letting me do it in the app. The agent removed it.

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Is this a new service install / new move-in, or an existing service that used to work ?

EG

commented

51 minutes ago

to the conversation:

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My Internet is not working

The modem is not lighting up, so I have no Internet service.

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No internet

Been out for two days

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Customer Service

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@XfinityRichard Thank you I have sent a DM.

user_9tnmpw

replied

54 minutes ago

to the conversation:

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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Concern moved here to the Customer Service help section.

EG

commented

55 minutes ago

to the conversation:

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Down cable

My name is [Edited: "Personal Information"] and I live at [Edited: "Personal Information"]. during the storm last night, the cable wire came down and is stretching across my driveway, causing everything to go off. No tv, Internet or land line. Need someone to come out to fix this. Thank you. You can

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temporarily blocked IP address

out of the blue. cannot connect to IMAP email server.

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Customer Service

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Thanks for reaching back out @LeeSoFL. Is this the only show and channel you are noticing issues with?

XfinityJeniece

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57 minutes ago

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How to Get A Correction with Guide Info

Here in Palm Beach, the guide for the local ABC affiliate WPBF (channel 431 and 10) is INCORRECTLY showing the 11PM newscast as a full hour from 11PM to midnight. Then at MIDNIGHT, they list Jimmy Kimmel Live. This is only incorrect for the MONDAY show. However, Kimmel starts at 11:35 and not at mid

Question

I am incredibly sorry for the series of frustrations you've encountered. As a customer since the 1980s, you are a cornerstone of our community @user_b687nw. Our team is a bit limited when it comes to mobile, I'd like to take a closer look into this a

XfinityQuemekia

commented

57 minutes ago

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I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support

I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f

Question

First. Is there a coax cable wall outlet down there ?

EG

commented

57 minutes ago

to the conversation:

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Moving modem location

My brother likes to play his computer game which needs to be hooked up to the modem. My modem is currently in my living room and I’d like to move it to the basement where he stays. What do I need to do ?

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