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user_sn83c1 Thanks for reaching out to us today about a recent visit to one of our stores. We certainly don't like to hear this was your experience, and I would be happy to send along your feedback. If needed we can also assist you here with any conc

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Went there in January: Mom dead, cancel service. Today: Cancel internet to security cameras. Do you also want to cancel the phone? WHAT?? I've been paying for a year for a phone in the garbage?!?! Went to a store, manager wouldn't help, wouldn't identify himself, got testy and rude and ejected me!!!

Question

Of course it’s an issue. I don’t have cable boxes. It’s just getting worse and worse

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Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

Question

How do I post publicly? Can I change a post from Private to Public?

 replied 

2 hours ago

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email will not load via mobile apps/outlook when on wifi - server error

I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con

Question

@user_lsk7iv Have you reviewed the steps on the link: https://www.xfinity.com/support/articles/switching-between-multiple-accounts to switch between accounts?

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linking my phone to the correct xfinity account

We currently have 2 xfinity accounts. One is located in NY and the other in GA. Every now and again, I would like to watch Netflix from my phone but for some reason, the GA account is listed on my phone and the GA account does not support Netflix. How do I get my phone to sync with my NY account?

Question

user_09bc7q Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to haer of the issues you're having and we'll do our best to help. Please send a Direct Message with your full name and address. Here are instructions on ho

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Monthly Outages/Lack of Customer Support

Hi! I'm posting here because I cannot get a hold of a human being to talk to or an email address. I've had Xfinity for years and rarely had any issues. In August 2025, Xfinity did work in my area in order to enhance network delivery, etc. Ever since then, there has been a disruption of services at l

Question

user_3frukp, here is a link that should help with your questions. https://www.xfinity.com/support/articles/global-travel-pass  

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Does 45 day waiting period for Global Travel pass apply to new accounts or new lines?

I've been with Xfinity now for 45 days and also looking to bring my daughter over to the Premium Unlimited plan. She is currently in the UK and will be there for the next two years. This plan is right for us but I'm wondering if the 45 day waiting period to use international data voice applies to NE

Question

leave rating

Went there in January: Mom dead, cancel service. Today: Cancel internet to security cameras. Do you also want to cancel the phone? WHAT?? I've been paying for a year for a phone in the garbage?!?! Went to a store, manager wouldn't help, wouldn't identify himself, got testy and rude and ejected me!!!

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As of late morning on Friday my Thunderbird PC app is receiving my Xfinity/Comcast emails. Thank you Xfinity techs. Question: are we still on the Comcast servers or are we moved to the Yahoo servers?  I have not received any emails regarding th

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2 hours ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

Monthly Outages/Lack of Customer Support

Hi! I'm posting here because I cannot get a hold of a human being to talk to or an email address. I've had Xfinity for years and rarely had any issues. In August 2025, Xfinity did work in my area in order to enhance network delivery, etc. Ever since then, there has been a disruption of services at l

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user_ajqght Please try using Thunderbird with your Xfinity login credentials and see if that serves you well. Others have provided positive feedback while using Thunderbird at least for the time being, while we work on the issues with other mail clie

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

@XfinityGabriel​ Please help me get into my email!

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sign in problems

I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf I just reset my password and had no problem. I want to sign on to my email

Question

fwhartman Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your preferred email clients. Others have reported using Thunderbird as a valuable workaround while issues with other

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

no. I do not have an answer to my question.  Please get me signed into my email!

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sign in problems

I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf I just reset my password and had no problem. I want to sign on to my email

Question

I don't understand that question. I'm an old lady with little knowledge of the internet.

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sign in problems

I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf I just reset my password and had no problem. I want to sign on to my email

Question

I just reset my password and it said to sign in on every device. I am in successfully on my phone but can't get back in on my laptop.  Please help.  It is very important.

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sign in problems

I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf I just reset my password and had no problem. I want to sign on to my email

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Password change

Can’t enter my network with current password

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Overcharged

I have been dealing with Xfinity since September on getting $115 dollars that I was overcharged. I have the full conversation with the store manager stating that the refund should have occured, due to store rep error at the time of signing. I still have not gotten my refund. Who else should I contac

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@user_5bn7h1 I'm glad to hear it's working again. Please create a new post if you notice any further issues with your email server. Please let me know if there's anything else I can assist you with today.

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

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