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Filing a property damage claim
On 5/22/2026, Comcast performed cable infrastructure maintenance in my area to repair a weak signal. This repair resulted in rendering one of our TVs inoperable. I would like to file a claim for this property damage. I have a detailed description of the incident. Comcast, please initiate the claim s
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Customer Service
Xfinity ensures that it's on the game developer and not their service and to reach out to Albion online. They are pointing the finger at each other because Albion online told me to reach out to ISP.
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Good morning, I just upgraded to the 17 pro max, I have email confirmation of when I dropped the other iphone at the post office from xfinity but all of the sudden i have an additional $1000 balance on my mobile account set to come out June 1. I cal
Frustrated with Xfinity Mobile support regarding Trade In
On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir
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user_mu5ole Thank you for reaching out and letting us know. Our team will be happy to submit your feedback and help with anything we can on your Xfinity account. Please send us a DM with your full name and complete address along with what took place
How do a create a customer complaint about a xfinity retail sales executive [Edit]
I entered a Xfinity store and spoke to [Edit: "Personal Information"]. he was very condescending. Based his answers to my question with very age discriminating answers. I would like to place a person complaint against [Edit: "Personal Information"]. He is an egotistical unpleasant person to deal wit
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[Edit: "Personal Information"] is a terrible retail sales executive. very arrogant and inconsiderate
How do a create a customer complaint about a xfinity retail sales executive [Edit]
I entered a Xfinity store and spoke to [Edit: "Personal Information"]. he was very condescending. Based his answers to my question with very age discriminating answers. I would like to place a person complaint against [Edit: "Personal Information"]. He is an egotistical unpleasant person to deal wit
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I was treated as if I was an old person and did not understand technology. [Edit: "Personal Information"] is a terrible retail sales executive.
How do a create a customer complaint about a xfinity retail sales executive [Edit]
I entered a Xfinity store and spoke to [Edit: "Personal Information"]. he was very condescending. Based his answers to my question with very age discriminating answers. I would like to place a person complaint against [Edit: "Personal Information"]. He is an egotistical unpleasant person to deal wit
Question
How do a create a customer complaint about a xfinity retail sales executive [Edit]
I entered a Xfinity store and spoke to [Edit: "Personal Information"]. he was very condescending. Based his answers to my question with very age discriminating answers. I would like to place a person complaint against [Edit: "Personal Information"]. He is an egotistical unpleasant person to deal wit
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Customer Service
This was my reply from the direct message Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appro
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Same problem. Couldn't get though anything I tried to watch once the show went to commercial break. And yes, I tried all the "fixes" listed on this forum. I also tried to direct message Xfinity like some of the replies suggested. That is a joke. The
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Billing
I have autopay on in my account, I know because I just got a notification of my bill being paid. When I went to check it there was a late fee applied. I guess Xfinity decided they wanted a little extra money and decided not to charge me until after the due date? This is ridiculous especially when th
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Your Home Network
user_kn4wj0 Good morning, I can see why that would be frustrating, especially after seeing the offer on the website and then finding out it is no longer available. I am sorry for the confusion and the time you spent trying to locate and apply t
Rewards for $300 smart watch... Ended apparently i will keep my options open for new home/mobile e internet now. NO incentives
Subject: Platinum Member Reward Escalation: Smartwatch Promo Tile Missing from DashboardMessage:"Hello,I am a verified Xfinity Platinum rewards tier member and I am trying to claim the $300 off smartwatch promotion.The promotion tile is completely missing from my active rewards dashboard. I have alr
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Bil6ly05 Thank you for reaching out on our Xfinity Community Forums and sharing your setup. I understand why this has been frustrating, especially with the latency and limited control. You can use your own compatible modem on many residential plans.
Xer10 gateway with 2gb fiber to home plan
Look I understand the biggest telcoms company in the US needs to collect as much data as humanly possible from its users, (not gunna argue over that so pls don't try an deny that) but seriously completely blocking the handshake for us to use our own devices. I understand ur average user may not unde
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@Emmajean1 Thanks for bringing your email concerns to our team for help. You're in the right place for a resolution. The link posted by @BruceW is a great start. Can you also provide us with more information on what's going on. Are you seeing error m
Help getting to my email (Edited)
Please help me to go to my Comcast email directly. [Edited: "Personal Information"] [Title edited: "Personal information"]
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HT210-fma are you getting an error when you click the speech bubble icon for direct messaging?
Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)
I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s
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@user_nhevoh In order for me to search for the email, I will need to access your account details. Please send us a DM to Xfinity Support with your full name and address to get started. To send a direct message:Click "Sign In" if necessaryClick the "
5-years guarantee price
I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what
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Had to have been sometime last month.
5-years guarantee price
I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what
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@XfinityFrank Accessing local channels on my cell phone is no problem, the local channels are missing only on the Fire TV.
Local channels disappear on Xfinity Stream at home
Everytime I open Xfinity stream, my local channels are gone. I have to start the frustrating cycle of restarting my Fire TV at least 3 times for my local channels to show up or delete the app, install the app and sign in again. Both takes time to do. My location has not changed for many years, and i
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Can I get a refund?
I pay $156 a month for 1.1 gbps high speed internet. We rarely actually get that. Tonight, for example, tested at 80 mbps. 80 mbps out of whats supposed to be over 1000 mbps. Im wasting my money on this terrible internet service that also has terrible customer service. Tried to use the chat and the
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Your Home Network
5 pages of folk with issues and lack of solutions since I first posted this issue. Wow and sad.
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Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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