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Peacock
The programming from NBC all have motion issues. Commercials are fine.
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Devices and Equipment
Thank you for posting on our community forums, user_vpnuy6. We can help with your balance concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct
Contacted by a debt collector saying I still owe money to Comcast
Hello, I hope all is well. I moved overseas two months ago and discontinued my Xfinity WiFi service. I spoke with an agent and verified that I paid everything off and don't owe anything. However, some days ago I got an email from a supposed debt collector (Sequium Asset Solutions) saying I must stil
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Same situation - need to switch back to Comcast.net
Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?
iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week
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Contacted by a debt collector saying I still owe money to Comcast
Hello, I hope all is well. I moved overseas two months ago and discontinued my Xfinity WiFi service. I spoke with an agent and verified that I paid everything off and don't owe anything. However, some days ago I got an email from a supposed debt collector (Sequium Asset Solutions) saying I must stil
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Billing
Comcast always has a rental charge for equipment unless you have the modem included in your plan. However, the Xi6 will work on customer owned equipment without issue.
Xi6-T
Right now, I have XG1v4-A box want to swap it out for the Xi6-T box. The XG box I have now has been problematic, it's the second one since it was swapped out for another one. Also, I'm using my own modem, would like to see if my plan I have now 1GIG will include for the Xfinity Wi-Fi gateway without
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Xfinity always charges for equipment, but the Xi6 will work on customer owned equipment without issue.
Xi6-T
Right now, I have XG1v4-A box want to swap it out for the Xi6-T box. The XG box I have now has been problematic, it's the second one since it was swapped out for another one. Also, I'm using my own modem, would like to see if my plan I have now 1GIG will include for the Xfinity Wi-Fi gateway without
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This is ridiculous. Get it resolved or I will quit your company and go full streaming. I monthly cost is over #300 a month
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Accessing router settings via desktop
So there is no way to do this now unless I buy a new phone to upgrade to iOS 17.2 so I can download the app? Really? You've decided that people shouldn't be able to access their own network settings from a computer on that very network? Please tell me I'm missing something because I'm having a hard
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Your Home Network
user_n0qmgc, The availability of the app can vary, and it may not be fully compatible with all devices. You can visit this link https://www.xfinity.com/support/articles/xfinity-stream-app-faqs to learn more about the availability of the app on t
No Xfinity App for TCL GoogleTV ?
This is pathetic and unacceptable for 2026. TCL has become a major player in the current TV landscape and Xfinity is the only mainstream app that for some reason is unavailable. Would you rather us watch competing networks or app or would you rather us watch your App??
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Thanks for taking the time to reach out through our community forums, user_sr7to4! I'm sorry to hear that you had such a negative experience when reaching out over the phone. Our team would be more than happy to look over the account to make sure eve
Chat and billing customer service team horrible
I set a payment on the 3rd called on the 4th to confirm I was assured everything was good on my end well boy was I wrong Xfinity chat is trash customer in billing is horrible there rude barely can speak properly hung multiple times made false promises I have proof as well screenshot and recorded the
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Thanks for taking the time to post on our Xfinity Community Forums page, @gbakmaars. I'd like to do everything I can to help in recovering your missing folders. How long ago did they go missing? Have you tried going through the steps indicated in Rec
email folders are missing; how to restore them?
All of my email folders are missing. They need to be restored. Help!
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Chat and billing customer service team horrible
I set a payment on the 3rd called on the 4th to confirm I was assured everything was good on my end well boy was I wrong Xfinity chat is trash customer in billing is horrible there rude barely can speak properly hung multiple times made false promises I have proof as well screenshot and recorded the
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Billing
I was able to get it. I suggest you open an account with espn.com before you try. It was easy. Works on one of my tv's with the newer box, other one says they will send equipment. Also works on my laptop so that is good enough for me
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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That is correct, the only option I can see for that is if you add a new line of Unlimited Mobile service.
Diamond member
Hello, I see you can get an unlimited line for two years free. Can that be used on an existing line? Looking online it doesn’t say it needs to be a new line. thank you
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Updating Account Information
I have been trying for several days to change/add my phone number, password and just generally access my account. Besides loading so slow I think I'm back in the days of dialup, the website wants to authorize me by sending a text. Fine, but the text never arrives. I have my email as the preferred me
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@XfinityJohnG my status has been verified. I wouldn’t be able to use the free line on an existing number?
Diamond member
Hello, I see you can get an unlimited line for two years free. Can that be used on an existing line? Looking online it doesn’t say it needs to be a new line. thank you
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Mickeyone007, I'm glad to hear you saw improvement for TCM on your end. We appreciate everyone's time and patience as we work to get this cleared up completely.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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There was no advance notice of this website or of the channels that were expiring. I got an email after the channels were already off the air.
NCAA women’s finals
We don’t have ABC anymore so we are stuck with ESPN side panel of commentators through out the whole game. Such a distraction! To see the traditional broadcast game we are directed to go to ABC. Oh yeah we don’t have that choice anymore. ABC is a major channel to remove from our lineup! We are fed u
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Okay, thank you for the clarification. There is a Military offer for the free line for 2-years. To access that offer you would have to verify your status on the Xfinity.com/mobile site. That free offer is for a new line of Mobile service. On the webs
Diamond member
Hello, I see you can get an unlimited line for two years free. Can that be used on an existing line? Looking online it doesn’t say it needs to be a new line. thank you
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Good evening and happy Sunday @user_rhrriq. You can pay your bill online here https://www.xfinity.com/bill-pay. Do you have any other questions or concerns we can assist with?
XfinityAlyssaA
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Bill Payment
How do I pay my bill at this website?
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