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i have the same issue, how can i activate the peacock offer, i tried chatting with assistant and then to a human who offered me the same plan that i have for 6$ more a month so my peacock premium gets activated - when i declined and asked to open a t
Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
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Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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X1
@user_tjae7k When was the last time you've power-cycled the modem, leaving it off for at least 30 seconds before returning power? If these troubleshooting steps yield no results we will ask you to join us in DMs to get a ticket created for our backen
Xfinity Stream
Xfinity Stream app stops working routinely, getting stuck on the "guide" screen. I then have to re-install the app. This happens multiple times per month and is very frustrating. Any solutions in sight?
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The Quick Tips screen flashes for a moment then the guide options screen. The reverse is the same - I have to double-press Exit to get out - passing through quick tips...
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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How do I find my wife password
I changed it from what was originally on the bottom of the router
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Your Home Network
If you double-press the guide button, are you met with your standard list of guide filters that include the Favorites option?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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As in the Play/pause button? That has no effect - still can't access favorites...
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Thanks for allowing us to help with your billing concerns, user_eytnoj. I'm glad we were able to confirm the cancellation date and correct the account balance. You should see the zero balance reflected within 24–72 hours. If you need anything e
I cancelled service but was billed anyway
The first time I used chat I was told that the system would correct itself by the end of the month but it hasn't. Now I'm being disconnected and hung up on when I try to get this resolved.
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Modem
I got a replacement modem for my NOW account and I need to set it up. It’s not linked to my account.
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Customer Service
Yes, Firesticks are up to date on software. No error messages - just freezes when I am the guide trying to find a particular show. I am able to use Xfinity Stream without problems on my iPad.
Xfinity Stream
Xfinity Stream app stops working routinely, getting stuck on the "guide" screen. I then have to re-install the app. This happens multiple times per month and is very frustrating. Any solutions in sight?
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Hey @user_o2uild, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to walk you through the steps needed to log in. What official Xfinity web portal are you attempting to access? The Xfinity Forums
Getting into my comcast.net account
I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.
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Thanks for reaching out @user_w3rxo8! I can understand how frustrating this is, especially after just moving and trying to get internet set up as quickly as possible. This sounds like an identity verification error during new customer account setup.
Unable to Verify Date of Birth
I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t
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MD203 I would be happy to review your account for any options that may help lower your monthly bill. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there,
Promo Pricing
I know this is a common issue but I find it absurd that I currently pay 79 a month (not including any of the extra charges on my account) for 200mbps internet and when I go to look at new customer promo pricing it's 50 a month for 1gig. It feels like a solid burn to know that I'm paying nearly doubl
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I have attempted to log in to update my payment information and it gives me an error message. I’ve called that number and I’ve done the chat avenue. They just keep transferring me to someone else
Payment
Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b
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elvelez1997 What error message are you receiving when trying to access Peacock?
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
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Thank you for posting on our community forums, user_yofars. Are you trying to access our email through a third-party email client? Or are you using our Xfinity Website? For more information on how to set up a third-party email client, you can visit u
Help with Update Email security settings?
Need help. Can't sign-in utilizing my, Comcast.net. tried to follow Gear icon, select settings, uncheck box, third party access security????
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Thanks again for working with our team. The disconnect order was created, though it was pending to provide a few additional days of service as a courtesy during the transition. We were able to have it completed, and everything has been taken care of.
Still bill after cancellation
My plan was cancelled on 6/11/26 and should get some refunds. it was confirmed by live agent on phone. But xfinity still requires me to pay the bill for next cycle. Could you please help me to check it? Thanks.
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Thank you for confirming that @mluczak, we appreciate it. Based on what you’ve shared, we may need to submit a ticket to ensure this is resolved properly. To get started, please send us a direct message with your full name and the service add
Your Xfinity account is already linked to another Peacock account?
I have xfinity diamond so I should have Peacock Premium. When I log into xfinity and Peacock, both websites say I don't have an active subscription. But when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account".
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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How Many MB In My Plan [Edited]
How many MB are.in my plan [Title Edited: "Personal Information"]
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