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Voicemail PIN Reset Stuck - Closed Escalation Ticket [Edited]
Hello, I am experiencing an ongoing issue with my voicemail that front-line customer service and one of the supervisors has been unable to resolve. My voicemail pin number (and I've tried with several different numbers) is not working to access my voicemessages and change greeting, and I am told I n
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Thank you . Resolved.
Voicemail PIN Reset Stuck - Closed Escalation Ticket [Edited]
Hello, I am experiencing an ongoing issue with my voicemail that front-line customer service and one of the supervisors has been unable to resolve. My voicemail pin number (and I've tried with several different numbers) is not working to access my voicemessages and change greeting, and I am told I n
Question
Peacock Activation:Platinum Benefit
I am unable to activate the peacock premium subscription included as a member benefit of my platinum subscription. I selected the benefit from the member benefits page which instructed me to activate the subscription through "your subscriptions" however the peacock subscription is not listed there.
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Xfinity Stream Website
Thank you for allowing me to assist you. You have confirmed that the issue has been resolved. I am happy to hear that this worked for you. Please remember that if you need anything else or have any other questions, feel free to author another post,,
Xfinity Support
I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone, because I have moved to another country. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.
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Xfinity NOW Support
My new NOW Internet activation failed. The app says CM MAC cannot be identified. I need an employee to manually provision this gateway barcode to my profile.
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Your Home Network
I can't have the TV connect to the Internet without this password evidently. My other tv has it programmed in
I can't login to Internet on new tv
I don't remember vero username password so I can't login . I tried password on back of router doesn't work either. Tdank you
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My local login that I set up originally to access the Internet from the tv
I can't login to Internet on new tv
I don't remember vero username password so I can't login . I tried password on back of router doesn't work either. Tdank you
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Hey there, @user_28m9pk, thanks for reaching out through Xfinity Forums regarding your Xfinity Membership offer. We are happy to help you with going over your benefit concerns. I would like to take a look at the redemption on our end to make sure eve
Xfinity benefit missing - Inception movie redemption
When I received the notification on the app on July 16th to watch and own Inception for free, I clicked to grab the offer. When I went to the Xfinity stream website, the movie showed for purchase. When I clicked on it, it showed that the purchase was processed, but I was still billed for it. I was a
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user_qklwpw Are you referring about your Xfinity ID/login?
I can't login to Internet on new tv
I don't remember vero username password so I can't login . I tried password on back of router doesn't work either. Tdank you
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Stranded in a Foreign Country
I am writing to express my extreme concern and frustration with your service. We have been in Europe since last Tuesday July 14th. Today, July 22nd both my phone and my husbands phones could not longer connect to cellular service. My husband’s went first thing this morning. I wasted nearly 3 hours o
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Network
Better Working Xfinity Stream App
Is there a patch, an update or better stream& friendly Xfinity TV Stream App? Because I don't think this one available is what Comcast Xfinity intended to put out. Because it's frustrating to use - freezes, buggy, constantly disconnects and take several minutes to reconnect. By the way, I subscribed
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Xfinity App
Thank you I sent over message
Missing Galaxy S25 Ultra Promotional Gift Cards – Tracker Says "Record Not Found"
Hello, I am writing to get help with a promotional gift card that we never received. On February 7, 2026, we opened two new lines and purchased two Samsung Galaxy S25 Ultra devices. We were promised a promotional Visa gift card for adding these lines. Our account has been active, in perfect standing
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I can't login to Internet on new tv
I don't remember vero username password so I can't login . I tried password on back of router doesn't work either. Tdank you
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Sign-In and Account Management
Something about my Comcast public IP is being silently dropped
How do I get a new public IP?
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Your Home Network
Overage Charges
I need help on finding why i’m getting charged overages when nothing has changed with my usage.
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Your Home Network
user_0dc0ll Thank you so much for reaching out for help with your TV and streaming apps getting the out-of-home error. This can happen for a few reasons. We have a great support page that goes over some troubleshooting to help resolve the error. If y
Out of Home message
Trying to sign in on my Home Tv with Apple TV and the Xfinity app. QR code works then back to the Home Screen for a second and the app dies. ‘Out of home’ error message
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Hello @user_607321, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Could we get more details, so we know how to better assist you? What issue are you running into?
XfinityChelseaB
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My emails
Can't open my xfinity emails
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