Xfinity Community Forum

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I received an email informing me to change my user name from comcas.net to yahoo.... Is this a scam?

user_a5aag2

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2 hours ago

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Need help changing my wifi password

I need help changing my wifi password. I have gone threw all the trouble shooting steps. I have tried using the app. My app does NOT have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen. I tried going threw admin access online and it basically barred me

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Good afternoon NPC000710 are you able to check the devices compatibility? It will show if the device is fully compatible with our service, you can confirm that here.

XfinityJon

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2 hours ago

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S22 ultra 5g and wifi only, no 4g or 3g

So I had an S10 Plus for the longest time I finally broke down and thought I would get an upgraded phone. I googled and searched then bought on Amazon an S22 ultra 12gig ram and 1tb memory. When I went to Xfinity to ask them if I can have them swap out my old phone for this new phone, all they did w

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NPC000710 we can certainly take that feedback forward for you.

XfinityJon

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2 hours ago

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Filter for 5.99 movies

How can I EASILY filter for rental movies that cost less than $5.99 so that I can use my Xfinity Rewards? It is just silly to have to select every single movie to see how much it costs so that I can utilize the rewards. There needs to be a filter added for whatever qualifies for the reward ($5.99).

Question

To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/dir

XfinityDuron

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2 hours ago

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I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.

I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo. I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion. I would like to move to the 1.2 Gig / $50 / 5-Year Price

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Cable consistently going out for the last year

Xfinity has been unable to fix my 87 year old father's cable in a year. Constantly going offline. What is wrong with the service and product. Between virtual and phone calls. I am out of my my mind. For a house bound elder man unacceptable. And they wonder why people are cutting the cord . I'm givin

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Channels and Programming

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yes , given that i do have options

user_p1qi26

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2 hours ago

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I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.

I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo. I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion. I would like to move to the 1.2 Gig / $50 / 5-Year Price

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Hello @user_p1qi26 I would be more than happy to help you look for a new promotion for your account. The pricing that you are looking for unfortunately is for new customers at this time, however I will be happy to see what plans we do have to offer y

XfinityDuron

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2 hours ago

to the conversation:

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I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.

I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo. I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion. I would like to move to the 1.2 Gig / $50 / 5-Year Price

Question

@user_p1qi26 I moved your post to the area where you're most likely to get help from an official employee. However, I will tell you that the promotion you're posting about is for new customers only.

Again

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2 hours ago

to the conversation:

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U

I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.

I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo. I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion. I would like to move to the 1.2 Gig / $50 / 5-Year Price

Question

Good afternoon user_npo2xj are you getting any specific error message when trying to enter the Apple TV app? Often times the error code will start with APP-. Have you attempted to try and sign out, and then sign back in?

XfinityJon

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2 hours ago

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streamsaver: Apple TV+

I subscribed to the screensaver package for Netflix, Peacock, and Apple TV+ a few months. Everything was working fine until two weeks ago. I went to enter the Apple TV+ application, but didn't get the normal sign in page. Instead, a gray screen came up instructing me to sign in to my Apple TV+ accou

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@Again no response whatsoever

user_p1qi26

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2 hours ago

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I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.

I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo. I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion. I would like to move to the 1.2 Gig / $50 / 5-Year Price

Question

Hello @user_uvdt0f, thank you for taking the time to leave a post. Sorry to hear that you are unable to locate your Wi-Fi password. @BruceW provided a great link to an article to access your Wi-Fi password. Have you tried these steps? Thank you, @Bru

XfinityMarshante

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2 hours ago

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Find my wifi password

WiFi password to login

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Good evening user_dp3tx3 👋 I appreciate you bringing your question to our community, and we can definitely help you find the best way to pay your bills! We try to make things as easy as possible for bill pay, so you have plenty of options that inclu

XfinitySeth

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2 hours ago

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How do I pay my bill

How do I pay my bills

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the on going saga of comcast could care less... We do want to assist, and we already have you on the fastest path to get in contact with the Xfinity Mobile Executive team. They must work these tickets in the order t

user_nt93x5

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2 hours ago

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URGENT – Unauthorized Line & Refusal to Unlock Insurance Replacement Phone – 4 Tickets Closed Without Resolution

To: Xfinity Mobile Executive Support / Legal Compliance Date: February 20, 2026 From: [Edit: Personal Information] I am writing to demand immediate resolution regarding an insurance replacement phone (Flip 4) that Xfinity is holding hostage due to gross agent error and policy violations. Despite fou

Question

Hello @vbb34c, just wanted to follow up to see if you had made any progress regarding your Visa gift card promo claim? Were you able to speak with anyone?

XfinityDuron

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2 hours ago

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Bring your own device incentive

We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email

Question

@user_jva9kw https://connect.xfinity.com/appsuite <----- go here. If that doesn't work, post back here.

Again

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2 hours ago

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[Edit: Personal Information]

need comcast sign in

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user_cyylkb, hello there and thanks for reaching out. We can help you get signed up. Are you a new customer signing up for that promotional offer or existing customer looking to modify your current plan?

XfinityQue

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3 hours ago

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$50 a month for 5 year plan

Where do I sign up.... Called Xfinity and said I couldn't

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How do I pay my bill

How do I pay my bills

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Billing

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@user_cyylkb Where do I sign up.... Called Xfinity and said I couldn't That is for new customers only. Are you a new customer?

Again

commented

3 hours ago

to the conversation:

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$50 a month for 5 year plan

Where do I sign up.... Called Xfinity and said I couldn't

Question

Hello user_o7rsx4 👋 I know exactly how it feels to be on the receiving end of an unfulfilled promise, so I appreciate you coming to us with your experiences in getting moved over to Xfinity Mobile. We're thrilled to have you as part of the mobile fa

XfinitySeth

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3 hours ago

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Don't belive the promos - No trade in credit given

back in november i traded in my iphone 13 for the new 17 in order to take advantage of the trade in credit for the 13 pro. I had to pay for the new phone up front and they said when my trade in was shipped i would recieve the $700 credit back. I never got the credit. I went through the chat agent, t

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Moved from Guidelines to Customer Service.

Again

commented

3 hours ago

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5

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I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.

I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo. I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion. I would like to move to the 1.2 Gig / $50 / 5-Year Price

Question