Xfinity Community Forum

@user_9eajzn Thanks for reaching out to us, we do apologize for any inconvenience. You should still be able to review your last 12 months billing statements which would show you the expiration date of the Peacock services that came with your resident

XfinityOrlandoM

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41 minutes ago

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Xfinity and lack of transparency all over Peacock Premium

-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity

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user_aga2xm, Hi there! Thanks for reaching out. We will surely miss your business. Sorry to see you go! Thanks for returning the equipment. We are the right team of experts to assist with cancellation requests such as this over social media. We can h

XfinityGabriel

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48 minutes ago

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I would like to can elbmy internet I returned te boxe

my name is [Edited: "Personal Information"] I would like to cancel my internet I return the boxe

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user_wjku4k, you have reached the right place. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this foru

XfinityAngie

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54 minutes ago

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Service problem

I am setting up new service. Got cut off on the phone as they are switching over. You have the wrong email address. I have no cell service to call you. Can someone please somehow call me [Edited: "Personal Information"]. I had an eSIM number but that is not working now either. I have no way to get a

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Hey @user_eitd9n , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the stream app. I would be more than happy to offer my assistance looking into this further

XfinityJanelle

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57 minutes ago

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App unavailable when not home

My app no longer stays connected once I leave home. I get message that no downloads are available. Previously I was able to watch live and recorded shows

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Xfinity and lack of transparency all over Peacock Premium

-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity

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Customer Service

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awaumid Hi there! Thanks for taking the time to reach out to us on our Xfinity Forums and for choosing Xfinity as your service provider. I would love to help you start your internet service with us and welcome you to Xfinity! I'm so sorry that

XfinityPaula

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1 hour ago

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Error encountered when inputting birthday: "Unable to verify your identity. Check your details and try again."

Went through the process of getting on an xfinity plan for internet. Selected the various add-ons, and got to the stage where I was being asked for personal information. I input my birthday, and the error message "Unable to verify your identity. Check your details and try again." appears. I try vari

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user_u49mfz Hello, Svit. Thank you for taking the time to reach out and share your concerns regarding your recent bill. I can certainly understand why a bill increase of that amount would be unexpected, especially if you've been paying

XfinityAirelle

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1 hour ago

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Incorrect May 2026 bill — sudden increase to $95.58 without notification + unauthorized router rental charge Hello, This month you charged my account $95.58, although I have been paying around $40 per month for a long time. I need a clear explanation for the following: Why did my bill suddenly incre

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Service problem

I am setting up new service. Got cut off on the phone as they are switching over. You have the wrong email address. I have no cell service to call you. Can someone please somehow call me [Edited: "Personal Information"]. I had an eSIM number but that is not working now either. I have no way to get a

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Customer Service

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@user_o1yb5e I'm not much of a horror fan myself but don't mind a good scare every once in a while. I would be more than happy to review your account to see your member status to see if you qualify for the Peacock subscription. Please send a direct

XfinityRaul

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1 hour ago

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Revise Fearnet or chiller; or create a new cable horror channel

Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2

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Thank you Xfinity Billie and Paula for your replies :) I do appreciate the responses and candidness :)

user_o1yb5e

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1 hour ago

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Revise Fearnet or chiller; or create a new cable horror channel

Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2

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I do know of peacock and I have been looking into using my subscription. However having a stand alone horror channel or app would be better if it’s possible. Maybe having both would be an option? I know FEARnet was retired in 2014 , being brought bac

user_o1yb5e

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2 hours ago

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Revise Fearnet or chiller; or create a new cable horror channel

Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2

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@XfinityOrlandoM THIS DOESNT WORK

shadango

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2 hours ago

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xumo box and peacock closed caption issue

I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio

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Hallelujah! So its NOT just me having this issue! Tried turning off CC in the Peacock app as well as on the XUMO...turned it ON and then OFF.....no help.

shadango

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2 hours ago

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xumo box and peacock closed caption issue

I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio

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Thank you user_o1yb5e, I am happy to share your ask to bring back fearnet with our teams. It's great to receive suggestions like this to help ensure our customers are receiving the best content. While researching the channel and shows that was offere

XfinityPaula

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2 hours ago

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Revise Fearnet or chiller; or create a new cable horror channel

Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2

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Hello, @user_oxudy1 thank you for reaching out over Xfinity Forums. I completely understand needing to update the seasonal plan dates, and based on the 6/12/26 date you mentioned sounds like the plan hasn't taken effect yet. As long as the seasonal p

XfinityJustinC

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2 hours ago

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Activate my seasonal plan

I set up my plan to go off June 12,2026 and come back on Jan 1st 2027. I need to adjust these dates

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