Xfinity Community Forum

Good afternoon user_cj4gxe if you are in need of an additional outlet being either installed or activated, that would require a technician visit. For these type of technician visits there would be a one-time technician fee of $100 applied to your nex

XfinityJon

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28 minutes ago

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coax coming into the unit

i have a total of 3 coax outlets and 2 of them are working. i would like to have the 3rd one to be working as well

Question

StopWastingMyTime, thank you so much for stopping in for help with downloading transcripts. I know keeping track of conversations can be important, and downloading a transcript of a chat is a great way to do that. Chat transcripts are available to do

XfinityAmandaB

commented

31 minutes ago

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Need to download transcripts

Where do i go to download prevous transcripts?

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U

Voicemail and payment installments

I have two issues, and have contacted live agents. 1st issue - i have no access to my voicemail. *86 gives me a responce " sorry your accountvhas no access to the system. Please contact your system administrator. " This message after intalked to a live agent through the mobile app. 2nd issue - For w

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Network

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please set up entitlement reset or whatever will work

user_7pmj9e

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35 minutes ago

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"400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock

I am Diamond member trying to activate Peacock - keep receiving "400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock

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"400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock

I am Diamond member trying to activate Peacock - keep receiving "400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock

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Xfinity Stream Website

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It is just a service interruption. There is still power in my area

armyffray

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36 minutes ago

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Storm Ready Device not working during regular outage

Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.

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U

coax coming into the unit

i have a total of 3 coax outlets and 2 of them are working. i would like to have the 3rd one to be working as well

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Customer Service

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@user_pvca42Autopay is not able to be turned off for Xfinity Mobile accounts. If you've initiated the process of porting your number to the new carrier, your Xfinity Mobile service will cease once the port is completed, assuming you have no additiona

XfinityBradM

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40 minutes ago

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Turn off auto pay for mobile

I switched mobile providers need it turned off

Question

Thanks for connecting with us here in our community, @user_x2x5ib, about the trouble with the service interruption today. Did you get an alert from your Xfinity app or by text? This happens in my area when there is an issue. You can also check: https

XfinityLinda

commented

40 minutes ago

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Recent Internet outage troubleshooting

I had an internet outage earlier this morning however, I am not sure if it was due to xfinity services or my personal equipment (I currently use a Ubiquiti UCI modem). I would like to pinpoint the cause. I am looking for the outage history for my address. Thanks

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Need to download transcripts

Where do i go to download prevous transcripts?

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Customer Service

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@user_fvi8kg Sorry to hear you are experiencing issue with your service. Can you please elaborate more on what has been going on? Has your service been intermittent or have you been experiencing network interruptions? You can check the Xfinit

XfinityEva

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43 minutes ago

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My Internet service

Why my Internet service is slow

Question

@armyffray Thanks for adding to the community and letting us know. Having a connection when you need it most is vital, and we can help. Is it just a service interruption, or is there also a power interruption?

XfinityBenny

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44 minutes ago

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Storm Ready Device not working during regular outage

Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.

Question

I have had this same problem with Edge. It remembers the browser for a few days, then asks me to verify again. It is only a problem with the xfinity website. I don't clear my cache or cookies, if another site needs then cleared, I find the relative c

user_tr50a

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45 minutes ago

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"Don't ask again in this browser" is neutered in 2FA

EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T

Question

user_4cctgf Thank you for the update! We are happy to hear everything is working for you. You can request a service credit from the Xfinity Assistant. Request a credit from the Xfinity Assistant

XfinityMartyR

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45 minutes ago

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error 500 Internal Error

Error 500 on home app. Been this way for weeks. What is going on??? I've performed all steps: clearing the cache, deleting the app, rebooting wifi, and rebooting the security system. Xfinity tells me they are working on it and I have been added to "the list".

Question

Hello @user_ykitt5, and thank you for taking the time to share your experience with us here on the Xfinity Community forums. We understand how frustrating it can be to receive collection notices when you believe the charges are incorrect, espe

XfinityCliff

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50 minutes ago

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Xfinity Mobile Committed Fraud and Gave Me Collection Firm for Debt I DON'T OWE.

Hello, Xfinity Mobile expects me to pay for a mobile line which was free of charge as part of my internet plan. As it can be seen in the attachments, that mobile line was free: “ your Unlimited line discount that has been included as part of your plan for the last year. As a reminder, that promotion

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I need my access attempts to work!!!

msp914

commented

50 minutes ago

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comcast.net email

want to log into my comcast.net email

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Storm Ready Device not working during regular outage

Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.

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Customer Service

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Recent Internet outage troubleshooting

I had an internet outage earlier this morning however, I am not sure if it was due to xfinity services or my personal equipment (I currently use a Ubiquiti UCI modem). I would like to pinpoint the cause. I am looking for the outage history for my address. Thanks

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Customer Service

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Gateway not showing up in the Xfinity App

My internet is up an running just fine, but my XB6 modem from Xfinity is not showing up in my Xfinity app. Under the WiFi tab it says I'm online, but under Xfinity devices is shows 0 devices connected. How do I fix this?

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Xfinity App

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Turn off auto pay for mobile

I switched mobile providers need it turned off

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Billing

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