Xfinity Community Forum

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any update? I tried to call and they said they'd give me a 25% off to install home wiring, which doesn't matter as the building is wired already, it's just not connected. I really don't get this as I can see there are literally like 20 cables not con

EricPost

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55 minutes ago

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Help with instillation of Internet

I signed up for xfinity Internet service. Now I have had internet from Xfinity in the past in the same apartment, so I was assured a self install would be fine. I picked up the equipment and the modem flashes white. This would mean the connection from the modem to the outside is not working so I cal

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Hi @XfinityMarshante, I provided information about this issue to @Xfinity Support on 01/05/26 and have not received any other updates yet.

user_ntsnfx

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57 minutes ago

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Refund credit balance on closed account / billed during non-service

I’m being billed for internet service that was not deliverable because the drop/construction was not completed. Account is now self-disconnect. Comcast issued credits, but since I’m closing the account I need a credit balance refund (refund check/ACH) and the account closed at $0 with no collections

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user_b7a08b You can share the following article with her to have you added as a manager. Manage user roles and permissions on Xfinity accounts

XfinityMartyR

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59 minutes ago

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Unacceptable Customer Service

I am writing this on behalf of my elderly mother who has been having issues with her cable box cutting out. She called your company on Monday (1/5) to request that someone come out and service her box. This brings me to my concerns. First, in trying to talk through her problem, she was given misinfo

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Hey there, @user_ud8jrr, thanks for reaching out through Xfinity Forums regarding the package that was delivered. We would be happy to look into this for you. Can you please send us a Direct Message with your full name and your full address? To sen

XfinityJeniece

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1 hour ago

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Unsolicited delivery

I received a package from UPS with my address and someone else's name on it. I returned it to UPS with my address blacked out. It was red-delivered again today. I do not know what to do with this. I'm afraid it might be a scam. Please advise

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migration question

I have 2 ipads and a iPhone. When I set up Apple mail for the iPhone, will I also have to do the same for the 2 iPads?

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Email

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user_7j8yry Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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1 hour ago

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Bad Xfinity Mobile Customer Service r

The customer service agents at Xfinity Mobile will lie to you to achieve their objectives. I was told by four different agents that the trade in offer on my old IPhone could be increased from $ 450 to $ 830 to match a promotion offered by another carrier. That transaction was never processed. The cu

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You wrote my post for me. I’m having the exact same problem. I’m entering 2nd day of trying to get thru to the correct party to pair my existing cable card.

user_110nj7

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1 hour ago

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Pairing an existing cable card with a different TiVo box

I have been on the phone with customer service for over an hour and no one has been able to get this done. I have a cable card in my possession. This cable card was literally just being used in a TiVo edge box last week. I had to replace my TiVo edge box with a new one. So I now have a new TiVo edge

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Unauthorized charges

For the past 4 months xfinity has fraudulently charged me $88 a month.

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Thank you for confirming that the accounts are linked and the old account was closed two months ago @user_jjnown. To confirm, are you using the XFINITY app or web browser https://www.xfinity.com/support/articles/view-xfinity-billing-history?

XfinityAlyssaA

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1 hour ago

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Get bills from older xfinity account (account from older address)

How do i access bills from older xfinity account after service transfer to new address? The billing section on xfinity account only goes back since the move to new address. Things i tried, 1. ask live agent in chat to send - they couldnt. They tried sending me link https://customer.xfinity.com/#/bil

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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Billing

I want to close my account

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Unsolicited delivery

I received a package from UPS with my address and someone else's name on it. I returned it to UPS with my address blacked out. It was red-delivered again today. I do not know what to do with this. I'm afraid it might be a scam. Please advise

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Customer Service

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My mother is unsure if I am an authorized user on her account. I have directed her to go to a store (again) to address her concerns as well as have me added as a user, if I am not one.

user_b7a08b

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1 hour ago

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Unacceptable Customer Service

I am writing this on behalf of my elderly mother who has been having issues with her cable box cutting out. She called your company on Monday (1/5) to request that someone come out and service her box. This brings me to my concerns. First, in trying to talk through her problem, she was given misinfo

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@user_penu94 As of today I am unable to access my comcast email. It sends me in a continuous loop?? Why is this happening? Thanks for your prompt response. I suggest the tried and often true method of clearing your cache and cookies.

Again

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1 hour ago

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Unable to Access Comcast Email [Edited]

As of today I am unable to access my comcast email. It sends me in a continuous loop?? Why is this happening? Thanks for your prompt response.

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@user_mx96me I no longer have Xfinity as my tv/Internet provider. However, my email that I've had for 20+ years, @comcast.net still seems to be attached to Xfinity. I have attached it to a Yahoo account as directed by the website. Is th

Again

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1 hour ago

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Email status

I no longer have Xfinity as my tv/Internet provider. However, my email that I've had for 20+ years, @comcast.net still seems to be attached to Xfinity. I have attached it to a Yahoo account as directed by the website. Is there anything else I need to do to make sure this email account stays active?

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cancel service

I want to cancel all xfinity services effective immediately. The options on the website only allow a call back in 4 days or store visit. I need to cancel now.

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@raptyrred Remember to not post two separate threads about the same issue. Therefore, I removed the one you made yesterday, but left this one because you gave more information.

Again

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1 hour ago

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saved emails have disappeared

Hello, I did NOTHING to remove the saved emails but they have all disappeared. I have checked all folders and they are gone. Everything from purchases to INSURANCE DOCUMENTATION is gone. What did xfinity do?!?!?!

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Thank you for the reply, @XfinityMatthew . Following your instructions, I've just sent the DM to Xfinity Support to provide the details to request the pending disconnect to allow me to order Xfinity NOW Internet. Thank you and Happy New Year!

user_cwgpcv

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1 hour ago

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Switch my Xfinity internet service to NOW Internet Jan 2026

Hello Xfinity Support, Similar to I would like to transition my Xfinity internet service to NOW without service interruption (https://forums.xfinity.com/conversations/customer-service/i-would-like-to-transition-my-xfinity-internet-service-to-now-without-service-interruption/67bf7be704f4cf33962d7bfe)

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user_sg5g6g Thank you so much for reaching out for help with this line. Our line team does work with requests like this directly, so I am glad to see you already have a ticket. We are always happy to help with our lines. For most line requests,

XfinityAmandaB

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1 hour ago

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hazard cable hanging

We have a piece of land, and we are doing construction. There is a cable hanging across my land, and it is creating a hazard for the construction. Besides, it is very low, and we do not need somebody else's TV cable crossing my property, hanging, and creating a hazard to my contractors or me. We ope

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user_0er23d - Hello, and thank you so much for reaching out. I know how frustrating it can be when your upload speeds aren’t working the way you need them to, and I’m here to help you get things back on track. To get started, could you sh

XfinityThomasA

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1 hour ago

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upload speeds dropping

i have tried restarting my gateway and to even unpluging my router for 10 mins and pluging it back in for some reason i have 0.8 mbps upload speeds and its at random any ideas for fixing i have xfinitys 1300mbps plan with a XB8 gateway

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@XfinityJustinC Hi, Yes the accounts are linked together. The previous address shows up as inactive. The old account was closed 2 months ago ( Nov 6, 2025). Today is Jan 8, 2025. The billing history has only 2 billing cycles of history. The ones f

user_jjnown

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1 hour ago

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Get bills from older xfinity account (account from older address)

How do i access bills from older xfinity account after service transfer to new address? The billing section on xfinity account only goes back since the move to new address. Things i tried, 1. ask live agent in chat to send - they couldnt. They tried sending me link https://customer.xfinity.com/#/bil

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