Xfinity Community Forum

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No further assistance is needed, my issue has been resolved. All roaming charges waived. Thank you!

user_oaazv8

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4 hours ago

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Resolution to excessive roaming charges with the travel pass plan

My son was visiting Toronto, Canada this weekend and I started receiving emails that my son’s phone number was being charged roaming fees. I paid for the $10/Travel pay plan on Aug 22nd, however I’m still receiving emails that are showing increases in the roaming fees even though my son has returned

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Remove account manager

I'm trying to remove my son as an account manager so he can set up service in his own home. When I try to remove him, it says he had a pending payment (even though i the account owner). I made the payment early to remove him but it still says he has an outstanding payment.

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Sign-In and Account Management

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This was such a better experience. I wish I went here before all of the calls. If you are struggling with a complex issue and you feel the reps are not understanding, I highly recommend this forum. Jeniece escalated my call to Cynthia. She understood

user_stsyu1

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4 hours ago

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Iwatch frim xfinity is a scam

Unfortunately i also fell in this scam. But I am within 14 business days. I activated return process within a day of receiving because the esim inside the watch was not working. The xfinity guy tried for 2 hours and gave up. He was trying to charge me 35 dollars for return but ultimately he agreed t

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user_s5c9wm Hello, are you still having issues activating your Peacock account?

XfinityVictor

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4 hours ago

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Peackock Activation Issues

I recently moved and signed up for a new 1GB plan. I am completely unable to activate my included Peacock Premium. Clearing my device caches and using private browser links has failed. My Xfinity ID is stuck in a backend provisioning loop tied to my old account identity. Please open an Advanced Repa

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Blocked iPad promo due to Xfinity error

I am looking for an Official Employee to help escalate a time-sensitive issue. On August 24th and 25th, I tried to purchase an iPad under the $250 off promotion. An internal Xfinity billing error placed a false charge on my account, which completely blocked the transaction from processing. I was pro

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Customer Service

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Hello, user_5ugmrk! Find the right help and support you need here. And our team can assist too. As @EG (thank you @EG!) suggested can you provide more details of what's going on and how we can help?

XfinityThomasA

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4 hours ago

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Live agent

I need to speak to a live agent

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Phone service activation

I need to have my new xb8 modem's TEL1 port activated so that I can get voice service. No light on this port right now. Tried rebooting modem. No luck. I need contact info for an Xfinity tech to get this resolved.

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Home Phone Service & Equipment

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Still being charged for missing equipment that I have returned.

I’m requesting assistance with an equipment return that does not appear to have been properly reflected on my account. I returned the equipment to the Greenwood, Indianapolis location on September 8, 2025, at approximately 10:49 AM. I have original Live Photos from that date and time showing the equ

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Customer Service

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Understood, let's get some more information, so we can try to find a solution to this. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the

XfinityJeffB

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4 hours ago

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Braves Vision

I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very

Question

Hello Jimi_Sendrix, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. I would need to review your order/account to be able to find some details for you. Please send us a

XfinityJeffB

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4 hours ago

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equipment was delivered to my new address that I haven't moved to

I scheduled a move for Sept 12, and said I would bring my equipment (Xfinity router) with me. However, I was just notified that equipment was delivered to my new place, which I won't be at for another 2 weeks. And also, I never ordered equipment, so.... yeah....

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Community Best Answer

@user_oaazv8 Thank you for taking the time to reach out about this concern. I can see how that would be frustrating especially if you were communicated this was added. Are you still in need of assistance at this time? Global Travel Pass FAQ

XfinityEva

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4 hours ago

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Resolution to excessive roaming charges with the travel pass plan

My son was visiting Toronto, Canada this weekend and I started receiving emails that my son’s phone number was being charged roaming fees. I paid for the $10/Travel pay plan on Aug 22nd, however I’m still receiving emails that are showing increases in the roaming fees even though my son has returned

Question

user_ji1au2, Hi, I'd love to hear more and collect details about your call. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page w

XfinityVianney

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4 hours ago

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Jose is the best!

Thank you to Jose for helping me and my children get our wifi back and working. He made the call smooth and was quick and super friendly. I'm happy I called and got his help. Showed that he really cared to help me. Thank you!

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@3673988 gotta get back from my break hopefully this thing blows away Take care

IamRemy12221

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4 hours ago

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Free Xfinity rewards indoors/outdoors camera

On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a

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Only Braves Vision..............

user_cjciow

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4 hours ago

to the conversation:

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Braves Vision

I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very

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I have tried all these steps and nothing works. Still can't seed outgoing mail within apple mail. Spend time with comcast support and apple support and neither could find a solution so they blame the other party's connection. What Now!!!

user_43gux1

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4 hours ago

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outgoing mail servers not working

I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro

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@IamRemy12221 Exactly, that's exactly what sucked me in haha! Clicked the free then only did my research after the fact and regretted it.

3673988

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4 hours ago

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Free Xfinity rewards indoors/outdoors camera

On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a

Question

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Peackock Activation Issues

I recently moved and signed up for a new 1GB plan. I am completely unable to activate my included Peacock Premium. Clearing my device caches and using private browser links has failed. My Xfinity ID is stuck in a backend provisioning loop tied to my old account identity. Please open an Advanced Repa

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Sign-In and Account Management

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@IamRemy12221 The fact you use your own modem would make it really useless. That's the way to go with this weird motion detection stuff. I'm hanging onto my XB6 which isn't compatible with wifi shield. I don't want even more things monitoring me tha

3673988

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4 hours ago

to the conversation:

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Free Xfinity rewards indoors/outdoors camera

On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a

Question

Hello user_cjciow, I am sad to hear you are having issues also. To clarify, it is only for Braves Vision, and no other channels for you either?

XfinityJeffB

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4 hours ago

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Braves Vision

I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very

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Xfinity internet deals

"Xfinity Internet Deals is a scam. If you have an issue with your internet, make sure you are on the real Xfinity website before you talk or chat with an agent. I'm surprised that they could actually send me an OTP through the real Xfinity text thread. It seemed so legit until he started forcing me

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Customer Service

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