Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (501.9K)
No service
We have been without all service for going on five days. (total outage, no phone, Internet, or televisions. We originally had a service call scheduled, and the tech was a no-show. No notification or reasoning. I finally got a rep that sent me an email and a phone number of Hello Tech. They said they
Question
•
Customer Service
Not receiving group text messages
I have had Xfinity mobile since Feb, its worked great until just the last few days when I started having issues receiving group text messages. I have a Pixel 9. The group has iphone and android users. I am not getting group texts from either. I have tried restarting my phone, made sure it was up to
Question
•
Network
user_0kruyi Do you already have an appointment for Monday?
Cut line
Have been trying to get in contact with someone since friday afternoon when the south carolina css road construction crew cut the cable for our internet. I need someone here now. We work from home and kid ls ha e school work. I cannot wait until monday. This happened friday!! The company also tried
Question
This is why I switched to T-Mobile so much simpler
AI agents on the phone now?
I post this only as a method of feedback. I'm fairly confident I spoke with a robot when I had to cancel service at one of my residences. If the agent wasn't a computer, then the translation service being used was awful. It was like nails on a chalkboard having to wait and listen and repeat. Please
Question
user_5l49lhThis isn't the experience we want you or anyone to have, and we do appreciate your feedback. Are you currently having an issue that my team can help with today?
Won’t listen
The customer service agents are rude. If you try to explain something they interrupt you. They don’t allow you to give them impertinent information because they can “see your account” and that information isn’t there.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cut line
Have been trying to get in contact with someone since friday afternoon when the south carolina css road construction crew cut the cable for our internet. I need someone here now. We work from home and kid ls ha e school work. I cannot wait until monday. This happened friday!! The company also tried
Question
Cut line
Have been trying to get in contact with someone since friday afternoon when the south carolina css road construction crew cut the cable for our internet. I need someone here now. We work from home and kid ls ha e school work. I cannot wait until monday. This happened friday!! The company also tried
Question
•
Customer Service
Hacked modem
So it's going to sound crazy. Some teenagers and adults have somehow hacked my modem and have full access to cameras and emails. I keep getting a loop saying I need to update phone then xfinity app always loops back to ema I can't get into now. Help
Question
•
Devices and Equipment
Won’t listen
The customer service agents are rude. If you try to explain something they interrupt you. They don’t allow you to give them impertinent information because they can “see your account” and that information isn’t there.
Question
•
Customer Service
It's infuriating. Them forcing this AI garbage on us, taking away our ability to name separate Wi-Fi bands, gutting the Advanced Settings, gutting our ability to do anything but the most basic of actions on our own admin pages. Making everything wors
AI agents on the phone now?
I post this only as a method of feedback. I'm fairly confident I spoke with a robot when I had to cancel service at one of my residences. If the agent wasn't a computer, then the translation service being used was awful. It was like nails on a chalkboard having to wait and listen and repeat. Please
Question
Recorded shows don’t show on xfinity stream
shows I record through the cable box don’t show on xfinity stream app when I go to watch them on the Xfinity stream app on my phone or iPad. This just started happening lately How can I make all of my recordings show up on the app?
Question
•
Xfinity Stream Website
Hey there, @user_wxc3u2 ! Thank you. I don't need the conversation itself, but I would be happy to take a closer look at the account for you. Could you please send me a direct message with your full first and last name along with your full service ad
Xfinity is really terrible, surprise charges, bad bad bad customer service
My bill increased from $59 to $104 a month with no explanation. Apparently I had been part of a year long promotion that ended - but I had Xfinity for 3 years… so not sure how it took 3 years for a year long promotion to end… but anyways, when I saw the charge for 104 I bounced it. Then it increased
Question
Gotta say I’m going to leave Xfinity if this blackout of nfl network and red zone continues!
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Hey there, I was told on the phone that my charge will be $59 and some change, and that’s really all I need at this point. Happy to send you the conversation where the person on the phone confirmed several times my balance will revert back to $59 an
Xfinity is really terrible, surprise charges, bad bad bad customer service
My bill increased from $59 to $104 a month with no explanation. Apparently I had been part of a year long promotion that ended - but I had Xfinity for 3 years… so not sure how it took 3 years for a year long promotion to end… but anyways, when I saw the charge for 104 I bounced it. Then it increased
Question
We can look deeper into this for you, we just need some information that is best kept private. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon locate
peacock help
I received an email about redeeming my peacock perk but it doesn't come up on the list when I am routed to the membership page. How can I activate it?
Question
Well, I was given the same conclusion as the other poster… seems like they gave up on troubleshooting. They originally told me my XER-10 would deactivate when they made the change. It never did. Once it is working, this will be an awesome ch
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Television and stations
I cannot get reception and it says my box is not connected. I turned off the box and turned back on but no service to the television
Question
•
Channels and Programming
Thank you for taking the time to share your experience, @user_wxc3u2 . I can completely understand why you're frustrated. I know it can be upsetting to see your monthly bill increase from $59 to $104, especially when it wasn't clear that a promotiona
Xfinity is really terrible, surprise charges, bad bad bad customer service
My bill increased from $59 to $104 a month with no explanation. Apparently I had been part of a year long promotion that ended - but I had Xfinity for 3 years… so not sure how it took 3 years for a year long promotion to end… but anyways, when I saw the charge for 104 I bounced it. Then it increased
Question
Hello @user_z75sza, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
XfinityChelseaB
commented
1 hour ago
to the conversation:
0
0
International Roaming Charges
On July 19th I returned from celebrating my wedding anniversary in Europe. When I arrived in Europe I received a text inviting me to join Global Travel Pass by responding with a Y for yes. I did this as instructed. I assumed it was taken care of. Imagine my shock when I arrived at the airport in the
Question