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U know charges
Hi everyone, I signed up for a new internet plan online and during the entire checkout process, the total due today explicitly showed as $0. However, when I received the confirmation email shortly after, it stated that I have a $125 deposit required on the account. There was zero mention of a depo
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Billing
I understand your concern, especially if the utility pole is affecting access to your electrical panel. We can remove cable lines if they are attached to a utility pole, but we do not remove utility poles; that is done by your local electric company.
Xfinity Utility Post needs moving
It seems my forum does not show a chat bubble next to the notification bell so I'm try to figure out how I can request a support ticket to have a my Xfinity Utility post moved as it is in front of my electrical panel and hinders access. I called customer service & got someone in the Phillipines that
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Hello @user_wgjgzc, and thank you for reaching out on our Xfinity Community forums! I can certainly understand how concerning that would be. If unauthorized lines were added to your account and the process of correcting the issue resulted in your a
Dppp
I went in a local store bout a year ago they added 3 lines to my account I didn’t give permission for and when they deleted it they deleted my actual line I was making payments on and now I have no dppp
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user_6vvc61 Welcome to our Xfinity Community Forum. I'd be reaching out if my bill was twice as much as I expected. Thank you for giving my team the opportunity to review your account details and make sure the order was processed successfully.
New contract not honored
Called and talked to loyalty department then agreed and signed new contract via Docusign. Few days later my billed had doubled when I called they said someone would call within 24 hours. This went on for weeks! Finally when I did talk to someone about they said that “deal” was no longer available! N
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I understand the importance of keeping that bill to a minimum and I will be more than happy to assist with finding a new plan. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Mess
Renew my expiring plan
Hi. I think that my plan is expiring soon, and I wanted to see what plan I could get next with similar pricing.
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Slow channel change, choppy tv picture and sound, frequent need to reboot Xi6 boxes.
Recent huge increase in the number of correctable codewords on primary channel (20).
After monitoring over the past 24 hours ChatCPT is reporting: Overall assessment At this point I'd characterize your connection as: Downstream signal levels: 🟢 Excellent Downstream SNR when normal: 🟢 Excellent 459-MHz anomaly: 🟡 Intermittent — worth monitoring Correctable errors: 🟡 High and accu
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Thank you. I have an appt today
Issue with my brand new iPhone and glitches which also control my medical device
Date: September 19, 2026 Subject: Formal Complaint and Request for Escalation — Xfinity Store at The Streets To Xfinity Customer Service and Management, I am writing to report a serious customer-service issue at the Xfinity store on Sand Creek Road at The Streets of Brentwood in Brentwood, Californi
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Hello @Camduff, and thank you for reaching out and bringing this to our attention. I apologize hearing about your experience. From what you've described, I can understand your frustration, especially after multiple contacts regarding billing, promoti
Billing / upgrade issues
In June 2026, I contacted Xfinity Mobile about switching and upgrading phones. One agent quoted pricing and told us to switch first, then come back to upgrade. A different agent later told us to add two extra lines to qualify for a trade in offer, said we would not be billed for those lines yet, and
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Gracias por publicar en nuestros foros comunitarios, user_ogkyit. Podemos ayudarte con la conexión a internet. ¿Qué problemas específicos estás experimentando? ¿Tu servicio está completamente caído? ¿Has probado a reiniciar el módem manualmente o a t
Need internet service reconnected [Edited]
Por favor necesito la reconexion d3 mi servicio de Internet. [Title Edited: "Personal Information"]
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Outside line
Every time it rains my tv signal becomes very pixelated and the sound starts to cut out. How do I go about getting a tech to check my outside line. I have already done all the troubleshooting for my equipment inside the house.
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Channels and Programming
Red Zone still trying to add!!!
I WANT TO ADD THE RED ZONE. Which I had but don’t this year ,why?? Please help I keep getting brushed off
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Customer Service
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Additional Channel
I would like to have just one channel (TCM) added to my current package. Is this possible?
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Hellooooo where do I put the code??
To add the red zone How much is it? I had it last year why don’t I have it niw
I have beenTRYING to add The Red Zone??! Had it last year why don’t I have it now
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To add the red zone How much is it? I had it last year why don’t I have it niw
I have beenTRYING to add The Red Zone??! Had it last year why don’t I have it now
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Changing my skipping address
I just ordered now and then need to change my shipping address from a router
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Thanks for posting on our community forums for assistance with your promise to pay, user_zvvkax. We'd be happy to check the status of it. Could you please send our team a Direct Message with your name and service address? Our team can take a further
Service disconnected
My services were disconnected I had a payment extension until October 2nd and have screen shots about it
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user_ng2epn Welcome to our community forum! To get NFL RedZone, you need Xfinity X1 TV and the More Sports & Entertainment Package. You can simply add the More Sports & Entertainment subscription if you already have: Sports & News tier or
XfinityEmilyB
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Red zone
How can I add red zone to my account
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