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Hey there user_azmr9l. If you're still having issues, we'd love to help! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your accoun
Advanced Security / CyberSecure blocking my business site orofish.com: request denied with no reason given
I'm an Xfinity customer and the owner of orofish.com, a Shopify store for my small business. Advanced Security (CyberSecure) is blocking it for Xfinity customers. Your Website Checker says "The site is currently blocked by CyberSecure." I believe this is a false positive. VirusTotal shows 0 of 91 ve
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Hey there, @user_xhz0cg, thanks for reaching out through Xfinity Forums regarding your cable. I would be happy to take a look at your tickets and help get this resolved for you. Can you please send us a direct message with your full name and your ful
Cable not buried for over a month
Cable is running across yard and has not been buried. This cable was laid at the end of August. Multiple tickets issued, but not resolved. Cannot mow the yard. Do not have any success with the local sub contractors who do not answer their phone or return calls. Multiple calls to Comcast directly. Af
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Need help with imap [Edited]
Trying to get my password for my imap. I understand it is the same password as login in but it says there is an error but putting same password in [Title Edited: "Personal Information"]
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Thanks for connecting with us here in our community about a new promotion, @user_5njkh6. We're sorry you weren't able to get assistance before. We'll gladly assist. Please send us a Direct Message with your name and complete service address. We look
$44 bill increase — need help renewing my loyalty discount
Hello! My monthly internet bill increased from $81.54 to $125.54 after my $44 loyalty discount expired on September 6, 2026. I’ve been an Xfinity customer since September 2023. Could you please renew my loyalty discount or offer a promotion that would bring my total monthly bill back to around $80,
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@Again also I noticed earlier today after other replies from today that I did check the conversation message and did see that there was a response in the conversation. I think I thought that there was no reply because I never noticed any notificatio
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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? In the left of the trashcan, I have Forward and on the right Not Spam. Am I missing something?
Phishing from @outlook.com
I am receiving several phishing emails from @outlook.com. to my @comcast.net email address. I think they found a formula that works for them, just a .png attachment and " Confirmation Completed for Your Recent Order" . Opening the attachment and they get you. I would like to report them to Microsoft
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request to cancel Xfinity Internet service
I would like to cancel my Xfinity Internet service. I have already attempted to cancel through the Xfinity website and Xfinity Assistant, but the only option ultimately provided is to schedule a callback, and the earliest available callback is several days away. I am not looking to move, pause, down
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@Again I already checked everything before I started this forum post as I stated in the original forum post. Ive checked filters, checked spam, tried testing sending emails from myself and asking others to send me emails and I never recieve either,
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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@user_m39431 To check if your direct messaging is turned on, click on your Profile Avatar in the upper right corner and then on Profile Settings. Scroll down to the bottom of the page and if Opt Out From Direct Messaging is checked uncheck i
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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Is Comcast/Xfinity Asking for Another Class-Action Lawsuit?
Xfinity has been the worst provider experience I have had by far. I called to cancel my internet and mobile service; well, guess what: they didn't cancel the mobile service and kept charging me. Then I called again to cancel the mobile, and after negotiating the bill, they acknowledged they shouldn'
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Plan
I would like to switch from my current plan to xfinity now 200mbps
Looking to switch to Xfinity NOW
Hello, I currently have a regular Xfinity internet plan and I'd like to switch to an Xfinity NOW 100MB plan. Based on previous posts, I understand I have to first put in a request to cancel my existing plan before I can order Xfinity NOW. Can anyone help me with this? Thank you!
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I saw earlier that there was a response in the direct message conversation but I dont think I ever noticed a notification which is probably why I felt I havent gotten a response
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Accounts are a mess
I need help correcting a move that has resulted in multiple Xfinity Internet accounts, duplicate service/billing, and unwanted equipment. I moved within the same building from to . I was an existing 1 Gig customer with a 60-month price guarantee. My written order from July 29 showed a $10 customer d
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Desperately need help for my elderly father
I just spent north of 90 minutes on the phone with Xfinity customer service and basically got nowhere. My father has had some serious health issues of late and had to move from his residence in Pueblo West, CO. I'm attempting to cancel his internet service but keep his mobile intact and move it over
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Customer Service
Access Not Authorized
I cannot get into my Xfinity account. It says “Access Not Authorized”. I have tried to log in several ways.
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Sign-In and Account Management
user_bd2mve. Thank you for sharing your experience, and I sincerely apologize for the frustration you've endured. I can certainly understand how disruptive it is to lose your internet connection during important moments, especially while working from
Where did the quality of service and support go?!
For the last year my internet has sucked. Goes out almost daily and I work from home! Imagine being in the middle of your therapy session and then it’s just silent because their internet cut off!! imagine paying to stream you favorite teams game, or it’s the Super Bowl and just as your team is about
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Severe local WiFi packet loss/latency to Xfinity gateway – Ethernet is clean
Please mind the ChatGPT summary, as we are past my level of understanding of the issue, and I am doing the best I can... I’m looking for help diagnosing what appears to be a local WiFi issue with my Xfinity gateway/network that standard Xfinity diagnostics have not detected. This happens occasionall
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Your Home Network
I would like to thank Comcast /Xfinity for sending us the most well mannered and professional service tech I have ever had the pleasure of meeting. His name is Mathew [Edited: "Personal Information"] and his employment ID #[Edited: "Personal Informat
Bees in Comcast Pedestal
How do i get bees removed from a Comcast pedistool on my property line. This is like pulling teeth
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Thank you for reaching out to our team about that pole issue. I will be happy to look further into that from our end. In order for me to check on that I will have to ask you to send me a direct message with the full name and complete address for your
need xfinity facilities attached to a new utility pole
A verizon owned utility pole in my backyard broke many months ago and I'm still waiting for xfinity to attach their facilities to the new pole. How can I get a service ticket created to attach the facilities?
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I am having an issue in which force quitting no longer restores the stream. Why is Xfinity not addressing this?
user_ysrlyv
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Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
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