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Thank you, @xweert123 as soon as I get your DM, I'll be able to assist you further with your account concerns.-Richard Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
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@XfinityBrianH Alright, I'll send a DM.
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
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xweert123 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and serv
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
Question
Intermittent Slow internet outages - SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
I have Xfinity internet with a Netgear Modem and Netgear Nighthawk Wifi router. I typically get 350-450 mbps, more or less depending on the day. For the past week I started getting outages where it slows down to 20 mbps, or even down 5 mbps. When it does this, I reset the modem and router and it goe
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Your Home Network
My issue is that I've been paying $50 more than I should have been paying, for months. Is there really no way to, for example, get a partial refund once the payment goes through? As I have been paying $50 more than I should be for a plan I cur
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
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user_cm0rqm Good morning. Appreciate you taking the time to get us in the loop about this. Does Blink still provide software support for the specific model system that you have in the home? I was also curious if you had recently upgrade the in home d
Blink Sync Module 2 will not connect to XB8-T
I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o
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Good Morning, @xweert123! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with wanting to ensure that you are receiving the best rate possible, and I am happy to hear you were
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
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an arris xg1v4 box
My current main hub tv box is 7 yrs old and is eol. This is evidenced by the facts that it has trouble handling apps and its response time is getting much longer. I was informed that a new box would solve this. Due to the configuration in my home where there is a main hub box and a secondary non sma
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Non-X1 Service
Need backend provisioning fix — XB8 stuck in provisioning loop (wrong bootfile)
Hi Xfinity Support Team, My XB8 gateway is stuck in a provisioning loop. A phone support rep already confirmed that my modem is pulling the wrong bootfile, but they were unable to correct it from their side. From what I understand, this requires a backend provisioning fix. Here’s what I’ve already t
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Your Home Network
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.) I have been getting charged $130 for a 400 Mbps plan. Not only was this well a
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Billing
Hello user_hx062r! I'm sorry to read that you are having the same issue with multiple tickets being created and closed without a resolution. I know how frustrating it can be when you reach out for help to be stuck in the same place. Based on the deta
40+ ECM Tickets Closed Over 2 Months – Device Still Carrier Locked – Inconsistent Unlock Handling
I am posting this publicly because after over two months of trying to resolve this privately through support, I still do not have a resolution. I have now submitted over 40 ECM unlock tickets for one device. Every single one has been closed. I have spent over 100 hours chatting with Xfinity support
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@XfinityCliff Quite welcome !
I don't have a smartphone. Let me use my computer to manage the network! [Edited]
Why can't I use my browser to manage the modem/router? Why are we going backwards in time? This is infuriating.
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dalton_c36 Being in a gamer family here I would be asking the same questions. Let's pull up your account and see what is going on. Please send us your full name and complete address via our our Direct Messages. How to Send Us a Direct Message:
Internet dropping while gaming
so I’ve just recently switched from another ISP to Xfinity and since I have switched over, I’ve noticed that while I am gaming, my Internet just seems to go out for no reason. I am playing on PC however, I’ve also noticed that it happens while I am on Xbox as well. I have reset my router on numerous
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Good morning @user_589XRP I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile acco
Poor Cell Signal
Hello, I have used the Chat with an Agent in the app multiple times. They have done what they can but the issue lies with the Verizon network. In the past couple months we moved to a new house and the cellular signal is 1-bar at best, often SOS mode. Please help as the agent routinely say, they can'
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So I connected with Xfinity and big surprise -- no help at all. Ezee Fiber is installing in my city and even though the reviews aren't great regarding their customer service it can't be worse than this. And I'm moving my family cellphones to Visible
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Modem/speed issue and tier pricing lock out
Hello! In January 2026 I called Xfinity to see if something could be done to lower my internet bill (I saw there were promos for new customers and every year or two I make the call). I was interested in either staying at 300 (which I was paying $79, but the new customer price is $40) or 500 (which t
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