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My Xfinity TV Plan
How can I access my Xfinity TV plan? I want to know what channels I have
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Channels and Programming
@user_nbb5hx I’m really sorry this wasn’t communicated to you ahead of time, I completely understand how that could be frustrating or concerning. The installation was completed in accordance with city guidelines and easement requirements,
Large box installed in my front yard without consent
Crews have been installing underground conduit along my street for several weeks. To my absolute horror, I came home from work today to find a massive, unsightly, obtrusive box in my front yard as tall as I am! No other lot seems to have this monstrosity. I was never informed that this was going to
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user_ssslod Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo
Lighting strike took out line splitter for me and my neighbor.
I have done all the trouble shooting inside and the fact that the neighbors that share the same line split on the pole confirms it's a line issue. The odd thing is all my televisions have the channel they were last on playing but will not change channels. I need the i telnet in order to do my job as
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Hi there! I am glad to further help with your channels. We want all of your stations working. The Xfinity app will run troubleshooting and check for any area concerns that are affecting your service. It's always handy to know if there is a network in
My TV won't connect with CBA and ABC. I get other channels but not those. I get a prompt that says they're working on it
I get a notice 'sorry we're having a problem with connecting and the it switches to another channel
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Hey @user_okltjr, Thank you for visiting our official Xfinity Forums Community support page. Are you having picture quality issues with some streaming apps? We would be more than happy to assist in troubleshooting. Please do not hesitate to create a
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there, @Ncalv13gmailcom, thanks for reaching out through Xfinity Forums. Did you try any of those steps mentioned by our Expert EG to see if that helped with your connection?
Connecting only in one room
Hello, my internet is only connecting in the living room, and I can't get it to connect in two other rooms. I don't want to be charged for a technician to help because I told them the first time that I would be using it somewhere else
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Hey there, @user_sdbnfu, did you try those steps mentioned by XfinityGabriel to see if that helps with the issue? Are you still having the same issue after trying those steps?
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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user_os88p1, Thank you for reaching out and creating a new post. I see you recently made some changes at the local store, and they provided you with a new gateway. However, it's the same XB8 you had before. You can certainly keep the same XB8 yo
Already have it. Why should I switch the modem?
My wife went to store to sign up for new service bundle contract. We have same 1.1gps internet, downgraded the cable channels , and added 2 mobile service lines. Before she left the store the guy at the desk said we need to change modems and gave her a new one to put in then return the one we curren
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Good evening, @mrmac40! Thank you for sharing the recent experience with trying to change your modem. I understand that would be upsetting to have happened. We are glad you have been a member of our family for so long and want every experience to be
Extremely frustrating experience at xfinity store!
My modem was not working because of a power spike in my local area. I drove 20 minutes to my closest Xfinity store arriving at exactly 1 minute before closing. By the time I got out of my car the doors were locked and the clerks, who could see me, proceeded to ignore me. Now I just needed a modem ex
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tmguenot Hello, have you checked if the modem is compatible? Here ia link where you can check if it is https://www.xfinity.com/support/articles/list-of-approved-cable-modems.
New internet in my development
I already had high speed internet. Do I need a new modem to be able to take advantage of the bulk contract?
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@user_kfj31z When did you have a technician come out? Are you in a Bulk community by any chance? If yes, did you reach out to your apartment manager?
Unreal cables
My service has been telling me for over a year that I'm not online multiple times a day I went outside and did some smoothies and this is absolutely ridiculous. Xfinity Service man says there's nothing he can do about it it's all up to my apartment manager how can this be? [Link Removed: "Personal I
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Extremely frustrating experience at xfinity store!
My modem was not working because of a power spike in my local area. I drove 20 minutes to my closest Xfinity store arriving at exactly 1 minute before closing. By the time I got out of my car the doors were locked and the clerks, who could see me, proceeded to ignore me. Now I just needed a modem ex
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Customer Service
Lighting strike took out line splitter for me and my neighbor.
I have done all the trouble shooting inside and the fact that the neighbors that share the same line split on the pole confirms it's a line issue. The odd thing is all my televisions have the channel they were last on playing but will not change channels. I need the i telnet in order to do my job as
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Customer Service
@user_2s1rnt Agreed and from the looks of the AI explanation, yes it is mandatory. Xfinity is eventually going to close out and deactivate email services. ☹️ Currently, it is optional, not mandatory.
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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@user_6xak3d I've been doing this for 20 years, well before the employees were here in the Forums. And so, I am not lying, once you've migrated to Yahoo! Mail, there is no going back. You will still have your comcast.net email add
new email complaint
I have migrated to the new yahoo email. And at the least the new email at yahoo is pure [Edited: "Language"]. First are the adds you get sent. Under Comcast email never got an add. and you cannot delete the adds they stay in your inbox!!! Second When logging in there questions about how i log in and
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Already have it. Why should I switch the modem?
My wife went to store to sign up for new service bundle contract. We have same 1.1gps internet, downgraded the cable channels , and added 2 mobile service lines. Before she left the store the guy at the desk said we need to change modems and gave her a new one to put in then return the one we curren
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Customer Service
user_mpyw5u Hello, I am happy to help. How can we be of assistance?
XfinityVictor
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6 hours ago
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Agent
I need to speak with agent for complex problem
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