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Hello user_gxhk9u! Thank you so much for joining our Xfinity mobile services. I have loved the service for about 3 years now and had the same hiccup when I ported my phone number over. Did you turn off or delete the existing esim from the previous pr

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Unable to Activate eSim

I moved my mobile cellular phone service to Xfinity yesterday. When I look at "Services" in the Xfinity App, I can see my phone listed. However, when I try to activate the eSim in my Settings, I get a message that "Your eSIM isn't ready yet." and contact my service provider.

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$200 gift card

xfinity sign on bonus not received yet, what do I need to do to get it?

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Hi there, @user_ppv58g ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm truly sorry for the frustrating experience you are having. Please be assured you reached the ri

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I am yet another victim of the "FREE" mobile line that is not free at all.

Upgraded my services last summer and was talked into the "FREE" mobile line. Shortly thereafter I started getting billed for the "FREE" mobile line. Spent HOURS getting the "FREE" mobile line cancelled and all of the charges credited. Literally 9 interactions totaling over 6 hours. Then - TWO MONTHS

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Thanks for reaching out to our team for help with your mobile account concerns. @user_r5ahhs I have a link to share about our Global Travel pass which I would like to share more information since you're traveling https://www.xfinity.com/support/artic

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change my phone plan

I am currently of out the country and will be for the next 2 months, so I need to change my mobile plan from unlimited data to switch to by the gig. Unfortunately, the app says i am "ineligible to switch to by the gig". Please help me out on this. It would be ridiculous to pay such extraordinary mon

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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40 minutes ago

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Internet not working after cable buried

I moved into a new build home. The technician came out and setup internet. He said they would come to bury the cable in a week. I come home from work the next day and I notice the cable buried and my internet no longer working. The virtual chat assistant said it would be another 3 days before a tech

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cannot send email

All of a sudden I cannot send email. Am receiving the following message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647345.sys.comcast.net resomta-a2p-647345.sys.comcast.net Excessive failed authentication, ESM

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I am yet another victim of the "FREE" mobile line that is not free at all.

Upgraded my services last summer and was talked into the "FREE" mobile line. Shortly thereafter I started getting billed for the "FREE" mobile line. Spent HOURS getting the "FREE" mobile line cancelled and all of the charges credited. Literally 9 interactions totaling over 6 hours. Then - TWO MONTHS

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I can’t believe how insane the responses that are coming from Comcast. It’s a known issue and a trouble ticket has been created and confirmed numerous times when I call for updates. The ticket number is SI075421896.  Call Comcast and demand thi

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Now closing this marked solved topic.

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45 minutes ago

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Fast download slow upload

Wifi - 400mbps download/15mbps upload Wired - 900mbps download/2mbps upload Wired connection is directly to the xfinity gateway. I've restarted, changed cables, went from wifi to ethernet on my pc and these numbers remain consistent.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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47 minutes ago

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Changed plan - charged the same as last month

Hello Xfinity, On my account, I called the very first day of this current billing cycle to reduce my current Wi-Fi speeds in order for a lower bill. Today I got an email reminding me of my payment that's due in 4 weeks; however, the bill is the exact same amount. I need this to change to my new plan

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Hello, @user_9nkhkr sorry for the inconvenience signing in to Peacock. It may not be your Xfinity email, so I recommend trying multiple email addresses to locate the correct one. If Peacock has been active for more than two hours, and you are still e

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peacock

Can't access Peacock. Xfinity shows active, but peacock doesn't recognize my email address. Tried the email address that Xfinity uses for communication to me and the "comcast.net" email address with my account. Very frustrating.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

48 minutes ago

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About the awful customer service

Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar

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I was never without cable or DVR service. Please read all posts to this thread.  The problem is strictly scoped to the DVR list shown in the streaming app.

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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@user_y99tro Are you referring to the WiFi security password / network key or the password for accessing the router's user interface pages ?

 commented 

52 minutes ago

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Router pw was changed and do not know how to reset

We have a router set up for wifi but the password on the router does not work and I don't remember changing it

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XG1v4 box

I would like to have an XG1v4 DVR. Can you assist me?

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Phast1    Great question, and you’re thinking about this exactly the right way.   The short answer is no. The Xi6 does not have a built-in WiFi signal strength meter or readout in its on-screen menu. There isn’t a setting

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Is there a wifi signal strength meter on the Xi6 ?

I have a mix of wired and wireless Xi6, and generally they work well....however one STB indicates low WiFi - is there a signal strength meter/readout on the menu of the Xi6? Than would be handy when finding a good location.

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user_h7vv5u  Were you able to contact mobile support as we suggested?   

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Xfinity mobile texting not working

I can't send or receive texts since I switched from verizon to xfinity mobile.

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Have you checked the storage on your device as you'll want to make sure you have enough storage for the download of that movie to be able to view it without needing data or wi-fi connection

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xfinity stream downloads iphone

When I download a recording in my Xfinity Stream app from my DVR in my IPhone it shows up in the downloads folder, once I exit out of the app, and sign in again the downloads are gone if I go to the recordings it shows with a green down arrow "On this device until ....." Cannot watch in an airplane

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