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Mobile plan
I need help changing my mobile plan. I currently have unlimited for $40 but want to lower it.
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Plan
A Plea For Help - Constant disconnects/disruptions - 72001011-DHCPv6 - Missing Required Option 24 and others
Hi All, I have struggled with Xfinity Customer Service countless times in the past three weeks to try and get this resolved. My event log is full of errors with these two repeating nonsmargin: 0;"> DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:37:19 Critical DHCPv6[7617]: 7
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Your Home Network
Thank you for asking! From the image, I can see that it looks like you may be in a community that provides your services. If that is the case, your account would be using our older speed options that are included in the agreement with your community
Received 1300 Mbps Upgrade Offer, But Account Only Shows 'Fast' (500 Mbps)
Hi, I am hoping to get some clarification about my internet plan. I received a letter stating that my community is now under a bulk agreement and that I could upgrade my speeds to 1300 Mbps for an additional ten dollars per month. From what I understand, upgraded areas should receive speeds around 1
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We appreciate you confirming that information @user_8i8rvl. Our team is happy to help if you still would like to continue with assistance or if you need anything else in the future.
Complaint Regarding Unreasonable Service Denial by Xfinity Mobile
I am filing a complaint against Xfinity Mobile regarding an unreasonable denial of mobile service, despite my account being active and fully paid for. I have an active mobile service with Xfinity Mobile, paid monthly on a prepaid basis along with a device installment plan. My primary phone recently
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@MacLady Here is information regarding the transition to Yahoo! Mail: https://www.xfinity.com/support/articles/yahoo-email-migration-overview And, from the Yahoo! page: https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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@Annabelle2 @Again So I wonder where we would post questions when emails transfer over. Does Yahoo have its own Email forums? Not that I know of, Annabelle. However I was informed that this forum will probably still function after the transition
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Great! Let us know how that goes and if you have any additional questions in the meantime.
Peacock and moving - has Xfinity figured it out yet?
I've seen posts going back a couple of years on this, but no real resolution. We subscribed to Peacock Premium as a gigabit customer and then Peacock Premium Plus to get ad-free. We just moved to another state and another gigabit plan and somehow our premium plus disappeared. When I try to activate
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Accepted Solution
Thanks for working with our team to see about the modem notice, @user_53xknq! You are upgraded to our symmetrical speeds now so can use the XB10 modem if you would like. We appreciate that you reached out and that you are part of our community. Have
Replace your Xfinity WiFi Gateway to experience faster speeds
I upgraded my internet service to 1G the week of Nov 17th. I received a new XB8 gateway and returned my old gateway. Today I received an email that network upgrades were completed in my area in New London CT and that I should upgrade to a new gateway to receive the available speed. Is there a differ
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jx455 I would be more than happy to help review this offer and the details for you. I will let you know we do not have a 1300Mbps speed option. We do have a few options near that speed, so I will need to review your account details for you. Speeds ca
Received 1300 Mbps Upgrade Offer, But Account Only Shows 'Fast' (500 Mbps)
Hi, I am hoping to get some clarification about my internet plan. I received a letter stating that my community is now under a bulk agreement and that I could upgrade my speeds to 1300 Mbps for an additional ten dollars per month. From what I understand, upgraded areas should receive speeds around 1
Question
Looks like there can be an error with the link. Please give it some time and give it maybe an hour and try again, we will reach back out to you at that time.
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
Received 1300 Mbps Upgrade Offer, But Account Only Shows 'Fast' (500 Mbps)
Hi, I am hoping to get some clarification about my internet plan. I received a letter stating that my community is now under a bulk agreement and that I could upgrade my speeds to 1300 Mbps for an additional ten dollars per month. From what I understand, upgraded areas should receive speeds around 1
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Customer Service
Greetings, @user_tmzbgl! I apologize that the Seasonal website is giving you a hard time. We love that you can set that up on your end now to make things easy with your travels! We can assist you with setting it up here since that will not process fo
Seasonal Convenience plan
Tried three times to set up seasonal convenient plan . The site will not download . Wheel just keeps turning until it times out . Please advise
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I did per the instructions, no change. I've about had it with Xfinity!
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question
I sent a direct message, but the response has been painfully slow to nonexistent. I’m extremely frustrated with Xfinity, so I’ve gone ahead and submitted a formal complaint to the FCC.
Complaint Regarding Unreasonable Service Denial by Xfinity Mobile
I am filing a complaint against Xfinity Mobile regarding an unreasonable denial of mobile service, despite my account being active and fully paid for. I have an active mobile service with Xfinity Mobile, paid monthly on a prepaid basis along with a device installment plan. My primary phone recently
Question
Seasonal Convenience plan
Tried three times to set up seasonal convenient plan . The site will not download . Wheel just keeps turning until it times out . Please advise
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Customer Service
Hello @user_3lljqs, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still needing help with this concern?
order confirmation
I received an order number but not a confirmation email for a new phone and line I ordered through the Xfinity app.
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user_75q6k7 Please follow these instructions to clear your cache and cookies and let me know if the issue persists.Open Chrome and click the three-dot menu icon in the top-right corner.Hover over "More tools" and select "Clear browsing data..." or go
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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I tried on another browser, same results
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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The issue is with cable boxes. If I stream it on the Xfinity stream app Fox News channel works. It seems like everyone’s having this issue. How long is it gonna take for Xfinity to create a ticket and fix the issue!?
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
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It's still not working. Don't worry with it, I'll be shopping around.
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Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
Question