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user_cd755m Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear that you are not having a good experience with us, and we'll do our best to help you. When you have a moment, please send a Direct Message with

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Frustrating Customer Service

I actually can't believe the level of frustration I've had with Xfinity over the past couple years. They push these "offers" and "promotions" on you, when you start the service, and also when you want to change the service. I accepted a promotion for internet and cell phone, and it was a great price

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There was no warning! How do I get Chicago 3 and Law & Order????

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WPTV-NBC Blocked by Xfinity Without Warning

WPTV-NBC was blocked right in the middle of the Evening News tonight😱🥺 with No Warning and this screen post followed...this is the NBC station serving over 2 million viewers across the entire southern half of Florida!!

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I am paying $19.99 per month to Detroit Sports Network. I am a long term Xfinity customer.  I live in western Michigan.  I am also an annual subscriber to MLB.TV    It would seem that I should be receiving the Tigers game on chan

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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Hi, I have done all this, it is definitely a failure on the SIM card itself. I used your "contact us" link and it just tries a generic troubleshooting process. That does not help me, I need a replacement SIM card. What do I do next?

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SIM card failure

One of the phones on my family plan seems to have a SIM card failure. No idea why, just stopped working. That phone will accept other SIM cards and work fine, and swapping the bad SIM out to another known-working phone gives no service/mobile data. So it is definitely the SIM itself that has the pro

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@user_elsmjz Thanks for reaching out to us, this is not the type of experience we want our customers to have. You've reached out to the right team to address all your concerns and get everything resolved for you!    To get started send me

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Wrong address, slow internet

Xfinity agent set up my internet service to the wrong address. No phone agent has been able to fix this. My internet is slow so I called to resolve both issues and my service is disconnected without me knowing. I hate xfinity.

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user_ej8700,  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to

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Porting business phone from Comcast Business Voice to Xfinity Residential Mobile

We have been trying to transfer our original business phone number from Comcast Business Voice to Xfinity Residential Mobile. For over six weeks we have spent countless hours and days on the phone with many different Xfinity support staff trying to transfer the number with no success. Hoping to find

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user_gytu6n, Hi there! Thanks for taking the time out of your Friday to reach out. I can understand how disruptive this is, especially since you work from home and scheduled the transfer in advance. I am sorry to learn about this experience. It appea

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Transfer of service scheduled for several weeks from now but services were disconnected early

Transferring to a new address has been a nightmare. First, I scheduled the transfer to take place for a couple weeks in advance. We were unsure exact move date but wanted to have access if needed. The night I placed the transfer, at 11pm, I receive a text that Xfinity had just delivered my equipment

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Yes, we reached out to Comcast Business many times as well.

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Porting business phone from Comcast Business Voice to Xfinity Residential Mobile

We have been trying to transfer our original business phone number from Comcast Business Voice to Xfinity Residential Mobile. For over six weeks we have spent countless hours and days on the phone with many different Xfinity support staff trying to transfer the number with no success. Hoping to find

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CBS

Not getting cuz ur disagreement with CBS

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Hello @user_or9o2s, do you still have questions regarding your MLB package?

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Can not access channel 1261 in Maryland for Nationals baseball

I have the MLB subscription, but there is no Channel 1261 in my guide, no Channel 1261 at all

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user_ej8700, Everything I see on this says you need to reach out to a Comcast Business agent. Have you been in touch with that department?   

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Porting business phone from Comcast Business Voice to Xfinity Residential Mobile

We have been trying to transfer our original business phone number from Comcast Business Voice to Xfinity Residential Mobile. For over six weeks we have spent countless hours and days on the phone with many different Xfinity support staff trying to transfer the number with no success. Hoping to find

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user_gswgi8    Good morning, and thank you for taking the time to lay all of this out. We can absolutely see why this would be frustrating, especially after you already completed the cancellation and were expecting everything to be wrapped

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Just Got Off the Phone with Customer Support and Getting Ready to File a Notice of Dispute

Good morning. I cancelled all services with Xfinity a week ago. This morning, I received a bill due at the end of the month for a month that I will not have services for. This is obviously an error on Xfinity's part. And I believed it would be easy to resolve. So I contacted Customer Support and spo

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user_7dbceg We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concern

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WORST COMPANY

This issue remains unresolved despite repeated contacts. No clear resolution, timeline, or effective follow-up has been provided. Communication has been inconsistent, and the delay in addressing the matter has been excessive. A direct update and prompt resolution are required.

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I'm having a similar issue! I have a cable laying across my lawn and it poses a tripping hazard.  It has been a hazard since October 2025!  I have been making numerous calls, getting numerous work order tickets, "PROMISES" of an appointmen

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Unresolved and prematurely closed support tickets

Reference premature closure without resolution or explanations of a request for membership support ticket number [Edited: "Personal Information"] submitted 20 February 2026 and closed less than 24 hours later by message. I did receive an email from Customer support acknowledging receipt of the suppo

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lyndzy, Hi there! Thanks for reaching out. I can certainly understand the confusion and inconvenience caused by those repeated messages.  I understand how frustrating this is, especially since you’ve already returned the equipment and have

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Constant Text to Return Equipment, but no Equipment Listed

We cancelled Xfinity a few months ago. Since cancelling service we keep getting test to return equipment. The link in every text goes to the return equipment page does not show equipment to return. Now we started getting a text that says "we have been charged for un-returned equipment. This is why I

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You're welcome! Please let us know if you need anything else.

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Peacock show starts in slow motion

For the past week, when I try and watch a Peacock show, the show is in slow motion and the words in closed caption are mixed with other words. If I let it continue to play for a few minutes, then exit the show, exit Peacock then start all over, the video is fine. Commercials are always fine. Just th

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Cancel Internet Services, already have a new provider

Hi im looking to cancel my Xfinity Internet services, I already have all my equipment uninstalled and have a new provider in its place.

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