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user_wx0myq Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Unable to connect to VPN using Xfinity XB7 gateway
Hello, I have been using Cicsco Anyconnect to VPN to my work, but from 2 days ago it suddenly stopped working. I am able to VPN using my mobile hotspot so its clearly an issue with the Xfinity gateway. I checked the firewall setting and its set to low. I noticed in the forum other people with Xfinit
Question
Accepted Solution
... Sony-XR42A90K ... The "Selecting inputs" / "To edit the input items" instructions on https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03_05.html may help you. Please let me know!
I would like to edit my list of input options like remove or reorder.
How do I edit the input options? Remove? Reorder?
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Concern moved here to the Customer Service help section.
Cancellation
I moved today [Edited: "Personal Information"] [Edited: "Personal Information"] will return equipment this coming week at a neatest location.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Service.
I need to calcel service and confirm that I won't be charged for the full month tomorrow.
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@user_yv644x they sent me a battery box (without batteries) that’s used for the landline phone and charged me 70 bucks. Two days ago, I had to physically go to TWO Xfinity brick/mortar centers to get this corrected. Apparently not all centers can h
Ordering wifi extender battery backup
Is there a place on the website or the mobile app to order the battery backup? The representatives in the store said I could order it online, but I am having difficulties finding where online.
Question
user_pnd7yo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Wire connection
With recent ice storm the wire that goes from the pole to the house is down due the heavy ice. I need a technician to come and fix the problem. Thanks
Question
I am not able to activate Peacock through my NOW Streamsaver subscription
Unable to activate Peacock
I am supposed to have Peacock Premium included with my plan. It says it in the plan info, it says it in the streaming subscriptions store page, but under my subscriptions there is nothing. The page which everything says I should find an activate button does not have one. I have searched online for a
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@XfinityFrank I have done so and nothing has changed. The rendition of the screen on the Samgung Galaxy S23 Ultra by the Xfinity App is simply defective.
Why does the "Edit" button simply show as a purple line?
Samsung Galaxy S23 Ultra with latest Android Operating system - Accessing the Xfinity App Click "WiFi" tab Click "WiFi details" button There should be an "Edit" button at the bottom f the screen All that shows is a purple line (see image) There are no scroll bars and you cannot "pinch to shrink" How
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My internet keeps dropping
It has been three years since we signed up with Xfinity, and to say this experience has been stressful from day one is an understatement. Our internet drops constantly. This is not occasional. It happens often. As a family that works from home, we rely heavily on a stable internet connection just to
Question
@Kelseygh1 @XfinityBenny Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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The xfinity app completely [Edited: "language"]. It has no settings whatsoever. IDK why they would disable 10.0.0.1. It is just plain stupid.
Admin Tool on Xfinity Gateway option missing from Xfinity App
I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x
Question
@user_gkxrfs @XfinityDuron Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Xfinity speeds drop consistently- 4 tech visits later and no results.
Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wire connection
With recent ice storm the wire that goes from the pole to the house is down due the heavy ice. I need a technician to come and fix the problem. Thanks
Question
Great, @user_qurxtp I appreciate the update. I'll reach back out tomorrow to make sure we got you taken care of.-Richard
NOW
My phone number was paused by Xfinity and I can't resume it, I've already talked by phone and chat, no one solves it, absurd. A neglect and disrespect. [Edited: "Personal Information"]
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@XfinityRichardThey called me on Friday and I couldn't answer, I'll try to contact them tomorrow.
NOW
My phone number was paused by Xfinity and I can't resume it, I've already talked by phone and chat, no one solves it, absurd. A neglect and disrespect. [Edited: "Personal Information"]
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Terrible customer service
Cancelled service 12/29/25 and still 1/5/26 their trying to take a payment of $176.00 out of our account. Put a stop service with our bank . I tried to talk to customer service today to find out why and was transferred 5 times and last one Mary hung up on me. Informed me I can't help you then hung u
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Xfinity Compliments
Good morning @bajannadz, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post so that we would be able to respond, I hope this message finds you both well. As someone that also works from home, I can understa
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My internet keeps dropping
It has been three years since we signed up with Xfinity, and to say this experience has been stressful from day one is an understatement. Our internet drops constantly. This is not occasional. It happens often. As a family that works from home, we rely heavily on a stable internet connection just to
Question