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Screensaver type menu - still not available in 2026

I saw in previous forums posted in 2024 (most recent) that the “screensaver type” you can use to change “screensavers” is not showing up under “screensaver settings” in the X1 settings interface menu. I’m posting to also state that I recently got an X1 in my apartment and do not see it. However, my

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Loyal customer since 2015 but they Increased price for a gig plan

Loyal customer since 2015. Moved from a LA to VA in 2022 but kept Xfinity as my provider even though the Verizon Fios is famous in my area. Now Xfinity kept on icreasing my plan price. It was under $50 for 500mbps and I was extremely happy with the stability and speed. Then they increased to $70 wit

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i’ve been paying more than my car payment for Xfinity, which is absurd to begin with. I will definitely be leaving to go stream if I’m not getting NFL network and the red zone which I am paying for currently but nothing is on. They raise your price w

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

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Now tv streamsaver

It’s playing out of home channels lineup instead of in home. Help needec

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Ok, now I am confirming on my page that I've been enrolled without my consent, or rather my clear rejection. Please provide me with the recording and resolution as soon as possible. Thank you.

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Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change

Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as

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verification for recent activation

is it necessary for providing my bdate and what other info for promotion

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It was issued through Xfinity home and universal said only you could change it

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Change universal dates

I’m looking to have ticket changed to tomorrow from 8/12. I did not know they had to be used on a certain date

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Unlock Device

I need my cell unlock. It is paid off and I can get my phone unlocked.

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No issues at the moment but I am still keeping an eye on it when it powers on and will contact if I come across the issue again

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New TV Box Frozen on Welcome Screen Day 2

(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.

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I have reached out to the support team. If they are unable to help, I will update this post for transparency.

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$28 bill suddenly $104-Quadrupled Overnight

My bill just quadrupled from $28 to $104 for mobile and wifi. It looks like a bait and switch-quadrupling the cost for worse quality wifi. The wifi itself has been noticably worse for the past 2 months and I am being charged more than double for it. I would like to speak someone about a promotion, o

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Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change

Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as

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@XfinityAmandaB​ if I connect to an Xfinity wifi hot spot will that get around the ip address issue since I’d be connected to an Xfinity network even though it’s not my home network?

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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Activate my new phone

Im trying to activate my new phone but it wont

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This doesn’t make sense. Can you read the thread before responding.

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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If it is a public hotspot away from your home, it should have a different IP when you connect.

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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Change universal dates

I’m looking to have ticket changed to tomorrow from 8/12. I did not know they had to be used on a certain date

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You’ll lose many customers, if we don’t get NFL.

 commented 

10 hours ago

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NFL dispute

I have been a customer of Comcast/Xfiniti since 1990. I even live in the city where Comcast began many decades ago. I called Xfiniti to inquire where the dispute with NFL stood yesterday and was told they were no in discussion with the NFL network and didn’t care if I left xfiniti are not. A very ma

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Goodbye, Xfinity. Just returned my equipment and got internet through T-Mobile, also bought a ROKU Box so I can get NFL Network and RedZone through NFL+. Got a 4K-UHD antenna for local channels.. We are all overpaying for garbage channels that offer

 commented 

10 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

user_d02h4v Hello, I am very sorry you had a bad experience at the store. I see you signed a purchase agreement. Is everything ok with the purchase apart from the bad customer service?  

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Leave review

I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i

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