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Send a dm to the Xfinity support team (process described in this thread). I was having same experience with call in support - one of them sent an hour trying to figure out how to put the xer10 in bridge mode, which it cannot do. Once the tech support
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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My latest cable box started giving the APPS04277 error again after 13 days. Has a solution been found yet or is exchanging the cable box the only workaround?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Hi @user_e87800 Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience. We sincerely apologize that your recent experience did not meet the high standards of service we st
Better Experience my [Edited]
I used the Xfinity Assistant to get to an alleged live person to ask why I was losing Internet connectivity a whole lot more often since their recent so called upgrades ... which we had no internet or tv for several hours ... talk about run around ... have ever gotten one of those messages saying th
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Hello @user_rj4ihb thank you for reaching out on our community forum! I see you did send us a direct message please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violatio
Cancel Service
I am requesting cancellation of my Xfinity Internet service. Please disconnect service effective September 12th, 2026. I do not want to transfer or modify my service. Please process the cancellation here and provide written confirmation of the effective cancellation date
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I am glad to hear that your issue has been resolved. Did you have any other questions or concerns?
Problems with billing since I signed up 6 months ago with mobile
Can someone please help me to get an issue addressed with Xfinity mobile service? My bill every month has been incorrect and I call in monthly to get it fixed , but it is the same problem on the next billing cycle. I can’t get anyone to help correct this once and for all. Can someone please help me!
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Understood, @user_7q7p6v. Have a nice evening! No worries on our end and sorry it has taken up so much of your time already. You can send this at your convenience.
Pluto TV Unavailable Content Suddenly on One TV
I am on X1, and have three TVs in my house. I have been watching Pluto TV for several years on each TV. Suddenly, this week, I can't watch Pluto TV on my bedroom TV. I can choose the app, I can choose a show, it starts loading the show, them I get a message that there is an issue and try again follo
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Cancel Service
I am requesting cancellation of my Xfinity Internet service. Please disconnect service effective September 12th, 2026. I do not want to transfer or modify my service. Please process the cancellation here and provide written confirmation of the effective cancellation date
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Billing
Thank you. I will make time for this tomorrow. I’ve already spent 6 hours with it, off and on.
Pluto TV Unavailable Content Suddenly on One TV
I am on X1, and have three TVs in my house. I have been watching Pluto TV for several years on each TV. Suddenly, this week, I can't watch Pluto TV on my bedroom TV. I can choose the app, I can choose a show, it starts loading the show, them I get a message that there is an issue and try again follo
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are you kidding me ... if I cannot connect to the website cuz of Internet connectivity issues how am I supposed to get this information yes ... I was able to get an appointment but then I got a call late last week asking if I was still having probl
Better Experience my [Edited]
I used the Xfinity Assistant to get to an alleged live person to ask why I was losing Internet connectivity a whole lot more often since their recent so called upgrades ... which we had no internet or tv for several hours ... talk about run around ... have ever gotten one of those messages saying th
Question
Problem solved! Thank you XfinitySeth!
Problems with billing since I signed up 6 months ago with mobile
Can someone please help me to get an issue addressed with Xfinity mobile service? My bill every month has been incorrect and I call in monthly to get it fixed , but it is the same problem on the next billing cycle. I can’t get anyone to help correct this once and for all. Can someone please help me!
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Hi there user_71ptth, thanks for taking the time to post here on the community forums! I'm sorry that Disney+ isn't cooperating with you. To get a better idea on how to help, can you provide more info about what's occurring? Is this happening when wa
Ads Freezing up On Disney+
Still no fix? August 2026 and reading this issue been going on for over a year? I just got the subscription not aware of this, it’s impossible to watch any shows whatsoever, I guess time to cancel
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Thank you for sharing your experience, and I apologize for the frustration this situation has caused. I certainly understand your concerns. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppor
@xfinitybilling:Extremely disappointed with Xfinity Mobile — nearly $950 for a little over 24 hours of travel
@xfinitysupport: Extremely disappointed with Xfinity Mobile — nearly $950 for a little over 24 hours of travel I am posting this because I am extremely frustrated and disappointed with how this situation has been handled by Xfinity Mobile. My husband was traveling internationally, so before he left,
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@user_vaaar98, thank you for sharing your experience, and I apologize for the frustration this situation has caused. I certainly understand your concerns. Please send us a direct chat message with your full name and complete service address to &ldquo
@xfinitybilling:Extremely disappointed with Xfinity Mobile — nearly $950 for a little over 24 hours of travel
@xfinitysupport: Extremely disappointed with Xfinity Mobile — nearly $950 for a little over 24 hours of travel I am posting this because I am extremely frustrated and disappointed with how this situation has been handled by Xfinity Mobile. My husband was traveling internationally, so before he left,
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I've been on the phone with tech service for over an hour and they can't fix it. Wondering if this is a national problem. the technician says others have the problem. Why isn't Xfinity doing anything?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Internet Deals
Hello! I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to
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Your Home Network
This is all great information, @user_7q7p6v! I need to check your account to see if we have a ticket open or not. I can get one open if needed. Please send us a direct message with your full name and complete service address to “Xfinity Support
Pluto TV Unavailable Content Suddenly on One TV
I am on X1, and have three TVs in my house. I have been watching Pluto TV for several years on each TV. Suddenly, this week, I can't watch Pluto TV on my bedroom TV. I can choose the app, I can choose a show, it starts loading the show, them I get a message that there is an issue and try again follo
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I would like to submit a complaint and not have to deal with the Xfinity assistant/agents
I am very frustrated with my experience with Xfinity and I would like to submit a complaint to someone who is able to assist me with these issues. I have dealt with customer service agents since I started with Xfinity and have been lied to or jerked around. I have spent way too much time chatting an
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I made no changes to my network during the timeframe. I asked the agent if they could see an update last week but they had no visibility into that, or logs, apparently.
Pluto TV Unavailable Content Suddenly on One TV
I am on X1, and have three TVs in my house. I have been watching Pluto TV for several years on each TV. Suddenly, this week, I can't watch Pluto TV on my bedroom TV. I can choose the app, I can choose a show, it starts loading the show, them I get a message that there is an issue and try again follo
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@XfinityMelinda you told a previous member you would talk to them in chat. So is somebody going to update the rest of us here?
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Same thing happened to me just today 8/18/26 also. Around 8-9pm EST I think. There is this same issue from a 2021 thread that they closed but today the problem is newly affecting people including me. Im not going to re-favorite all my favorite channe
Anon38277
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6 hours ago
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Favorite channels
All of my favorite channels have been wiped out on my box
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