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Customer service support
In 2026 it shouldn't be this hard to reach a LIVE AGENT for help. Then the computer (that what AI is) tell you it will be less than 10 minutes but you end up waiting for almost an hour. Bad AI customer service is enough for me to cancel my account and not be bothered with the headache. Oh, the price
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Customer Service
I will hold out until the NFL season starts. But if no resolution by then, I'll look to move from xfinity. I've wanted to leave them for years but just too lazy.
NFL network
DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo
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@user_a0l7us Please visit this link to learn how to find your payment and bills for your mobile account https://www.xfinity.com/support/articles/xfinity-mobile-account-payments-statements.
Request for Billing Review and Collection Recall – Xfinity Mobile Account
Hello, I am writing regarding an Xfinity Mobile account that has recently been referred to collections. When we signed up for Xfinity 1 Gig Internet service, the sales representative informed us that we would receive a mobile line at no additional cost as part of the promotion. We were specifically
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Hello @user_uyv5yr, thank you for your comment. Since it's been a few days, I wanted to follow up to see if you are still having issues with the channel Fox News.
I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.
Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i
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No, I can just find my internet bill but not the mobile one
Request for Billing Review and Collection Recall – Xfinity Mobile Account
Hello, I am writing regarding an Xfinity Mobile account that has recently been referred to collections. When we signed up for Xfinity 1 Gig Internet service, the sales representative informed us that we would receive a mobile line at no additional cost as part of the promotion. We were specifically
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user_hyo6ci Thanks for reaching out to us here on Forums for help with getting a tech out for repairs to a line that was recently cut. We can certainly help with getting a tech out to repair the line for you! Can you send us a direct message wi
County cut my cables outside no internet
Hello the county ,Dekalb county ga, cut so.e trees nearby my house and when I arrived home my cable line/coax from house and pole-was cut and down. Not sure if this is dangerous also I don't have any internet service. Can I get a repair call?
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Apple+
Why am I being charged on my credit card for appl+ when it's suppose to come with my xfimity stream service
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Xfinity Stream Website
@user_v08yyi I'd tried this earlier to no avail, but clearing the history restored things to normal last night, and it's still working properly today.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
County cut my cables outside no internet
Hello the county ,Dekalb county ga, cut so.e trees nearby my house and when I arrived home my cable line/coax from house and pole-was cut and down. Not sure if this is dangerous also I don't have any internet service. Can I get a repair call?
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I will be happy to get your account pulled to check on the issue for you. Can you send me your name and address in a direct message please?
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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How does he re-connect to Hulu? Like I said, he gotten billed for it, but he no longer has it.
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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Xfinity fail with Roku
Three or so weeks ago my Xfinity stopped working on my Roku platform. My two other TVs in the house with a Xfinity box work, over my 4 other TVs with Roku all have the same issue. Clearly this an Xfinity issues and dispite what they have reported on this platform it us a widespread problem. I've bee
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Xfinity Stream Website
Hello @user_vjeebo Thanks for reaching out to us. The specific deal you are mentioning is an introductory offer for new customer's only. If you have an account already that would be my guess of why you did not qualify. Are you currently a customer o
Not eligible for an advertised plan
I received an advertisement in my personalized social media account for $50 a month for five years for one gig of data. I contacted customer service and chatted with an agent. The agent let me know I was not eligible for this deal, but would not tell me why.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Not eligible for an advertised plan
I received an advertisement in my personalized social media account for $50 a month for five years for one gig of data. I contacted customer service and chatted with an agent. The agent let me know I was not eligible for this deal, but would not tell me why.
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You don't put in my name, just click the direct message icon then click new message and type in Xfinity support from the drop down list
Service restoration
Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey
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I can’t bring up your name tho
Service restoration
Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey
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Make sure you expand your browser and look up in the upper right hand corner, You'll see the message icon next to the alert icon.
Service restoration
Hi I talked to an agent earlier about restoring my service within 24 hours. I can’t get another live agent which is ridiculous. I just wanted to make sure they put the note on the account and see if I could get a time estimate. thank you audrey
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user_8mgs9b, Hi there! Thank you for taking the time to share all of these details. I completely understand where you’re coming from, and I truly appreciate your loyalty as a long-time Gold member. I’m really sorry to hear about the exper
100$ Installation fee waiver
Hi Xfinity team, This is [Edited: "Personal Information"], coming from a recent experience transferring my service from [Edited: "Personal Information"] . I would like to kindly request a waiving of the $100 service fee charge applied to my account from this service. I will provide all context, and
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user_n4x1b4 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. My team is here happy to work with you to make sure you are getting your emails. How are you attempting to access the emails? &
XfinityJorge
commented
1 hour ago
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No emails
I am not receiving emails to my comcast.net account
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