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Only Togo channels showing
I turned in my cable box today at xf store. She asked me if I had xf modem because order said I was going to lease one. Nope, I’ve owned an Arris sb8200 for several years. Worked fine with the full channel lineup on xf stream last night. Tonight after my visit to the store, just tvgo channels. Somet
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Xfinity Stream App
There is a long thread here about the things I have tried. That is one of them. I spent 2 hours on chat with a live agent. The first person said they were 100% sure they could fix this issue. 30 minutes later they transferred me to a different per
Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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@jdawg90, thank you for providing all of that information. I would like to take a deeper dive into everything with you. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Watch activation on standalone line failing with something went wrong try again later message
Xfinity watch activation with standalone line not working..I chatted with multiple chat agents..I performed factory reset on watch and restarted phone. Multiple times.. unpaired the watch and paired and tried not working..walked into the store and tried not working..I was told system is down..this i
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Customer Service
Plan reverted to 1.2TB cap in January 2026.
I've had the new unlimited internet data plan with 5 year price guarantee including unlimited data since June 2025 and my usage table shows 0GB every month since then, but suddenly January 2026 the data usage shows I reached the monthly cap and now also shows an overage amounts. I can't figure out w
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Your Home Network
@XfinityMatthew Xfinity Assistant said there we no outages in my area but the outage map finally showed an outage about 1.5 hours ago. It's no longer on the map and, currently at least, our TV is working again. I tried a system refresh tonight and i
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Thanks for taking the time to post on our community forums, user_pum3ky! Sorry that you've run into trouble trying to modify your Xfinity gateway settings through the Xfinity App. You're in the right place for help, and our team would be more than ha
Cannot change Xfinity router settings.
The tech who came home and set up my router told me that the ability to control router settings would be present on the app within a few hours of him setting up the router. That did not happen, I do not have a wifi tab on my app. Since then I've interacted with multiple Xfinity agents who say they'v
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glassgenie2 Are you also running into issues with your emails going directly to the trash?
My incoming email goes directly to trash
Why does my incoming email go directly to trash? I already checked my filters.
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Hello @user_55ppsz, Thank you for reaching out on our community forum. I would love to assist you with this. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Sup
Cancel home internet service immediately
Hi, I would like to cancel home internet service immediately (today). Can you please help me? I do not see an option online to cancel.
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cablepdx, hello there and thanks for reaching out! We totally understand your concerns and would love to help you with taking a look into your plan and packaging. To move forward with your concern, please send us a direct message with your full name
Options for contract renewal, for internet + TV? Must keep my Cablecard option active.
Hello, I'd like to talk about renewal options for my internet+TV plan. I'm almost up with my yearly contract, and I'm looking for deals to keep my costs low. VERY IMPORTANT: I must keep my existing Cablecard option active. I'll also want to change my TV channel plan to "Sports & News TV". Can someon
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cant see credit on my account
i cancelled my services earlier this month and received a credit for the remainder of the month that im not using the services. i can't see this anywhere on my account, and i want to put it towards another purchase xfinity now.
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Your Home Network
Last person I talked to said I could do a survey but I didnt get to
To do a survey of customer service
Want to do survey of a member of your customer service agent
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Options for contract renewal, for internet + TV? Must keep my Cablecard option active.
Hello, I'd like to talk about renewal options for my internet+TV plan. I'm almost up with my yearly contract, and I'm looking for deals to keep my costs low. VERY IMPORTANT: I must keep my existing Cablecard option active. I'll also want to change my TV channel plan to "Sports & News TV". Can someon
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Customer Service
I've been having constant issues with my internet dropping -- in and out, in and out. In trying to get help with this, the Xfinity Assistant did something to my gateway that seems to have turned off my access to admin controls with the gateway. So un
Devices page
Why do you guys hide the devices page? I can find no logical reason for why you make it so hard to find. No, I am not new to the internet. If you were one of the many bug testing pages you would fail.
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Nope, all good. Thanks
Voice Control pairing not working.
I just got a new XI6 box and a remote. It all worked for a few days and now the voice control does not work. I tried the resetting and the three digit code of 981 to no avail. I can pair the remote to my TV and my receiver, but it does not allow me to get voice control. I can control channels and ev
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user_mzy8rw Thank you for reaching out for help with activating your Peacock offer. Once you upgrade, it can take a little while for everything to update, and Peacock is one of those that takes its time! lol. I am glad we received your activation lin
Peacock Premium offer not showing for this Diamond member.
I'm unable to see a link to the Peacock Premium offer. I am a Diamond member and today upgraded to 1GB Xfinity Internet. Can you help? Thanks.
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user_ad6e8a Thank you for stopping in for help with the device information for your account. In the Xfinity app, the connected devices on your home network can be found after hitting the WIFI option at the bottom of the screen. All you need to do is
Devices page
Why do you guys hide the devices page? I can find no logical reason for why you make it so hard to find. No, I am not new to the internet. If you were one of the many bug testing pages you would fail.
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I am incredibly sorry to hear about the frustrating experience you’ve had. No customer should ever be raised at or pressured into an unwanted upgrade, especially when they just need their existing service to work @user_ls48dr. To confirm, are
XfinityQuemekia
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Poor Service, Intermittent Hardware Issues
I’ve been experiencing frequent outages since I signed on with Xfinity. The longest of which began last week, Friday 1/23/2026. My modem remained unresponsive through the weekend. A customer service representative scheduled a tech appointment for me but it was cancelled due to weather. When tried to
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