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When I go to billing and payments manage paperless billing it syas you dont have Xfinity services. Same thing when I go to manage accounts. When I first log into Xfinity it asks me to choose between two accounts with radio buttons next to them. If I
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
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lsclough121314 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Messag
USPS Lost My Return
I followed all the protocols given to me to return my old iPhone X to get a credit on my bills- I put it in the box and dropped it off at the post office within the deadline I was given. I have initiated several "chats" with xfinity mobile throughout this time and each time I'm told something differ
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@XfinityBenjaminM when I track it, it says the package is “moving through transit” and it’s dated from Dec 7 with no further notification. When I reach out to USPS they won’t respond because it’s been over 60 days.
USPS Lost My Return
I followed all the protocols given to me to return my old iPhone X to get a credit on my bills- I put it in the box and dropped it off at the post office within the deadline I was given. I have initiated several "chats" with xfinity mobile throughout this time and each time I'm told something differ
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bha19 If it didn't set it up automatically when signing up for the NOW service these would be the steps to set it up manually. To set up paperless billing for NOW, follow these steps:**Through your account online:** Sign in with your Xfinity I
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
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So no way to stop paper statements?
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
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@user_1qm3nz Were you able to follow the steps provided by my colleague? The best part about working with our teams via social media is that you always have the messages with us through our social platforms. Could you tell us more about what's going
Previous chat notes
I read in here I can request previous chat notes I had with a Xfinity agent. The date I’m looking for is December 18, 2025? Thank you
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@user_l3oi42 Thanks for reaching out to us we do apologize for any inconvenience you're having with your mobile services. To clarify can you give me some detail on what issues you're having with your mobile services?
S26 ultra won't connect to mobile network
I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p
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bha19 When signing up for NOW services it would have put the email you used when ordering for the paperless billing. We don't delete old accounts for our records, but you can unlink your login from the older account if you like to remove it from the
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
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user_p38gbb I appreciate your time in reaching out to us here on our Xfinity Forums. At this time we don't have any updates. I truly apologize for the frustration this as caused.
Expiration Dates for movies from premium networks aren't being displayed.
I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length
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Hello @user_2zwu1c I apologize for the experience you've had getting started with this. Normally mobile is a separate bill, so if you are seeing it all on one bill I want to see what was actually added to your account. For clarification mobile is not
5-year Contract Guarantee is a lie
In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou
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Do you have Unlimited Saver plan @user_e1bnnk ? Anonymous Call Rejection is not included with the Xfinity Voice Unlimited Saver plan and basic additional lines.
Anonymous Call Rejection not working
I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la
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Hello @CaulCod We appreciate you reaching out. I'm sorry this was not taken care of sooner. Please send us a direct message with your full name and the service address and we will get you all taken care of. To send a "Direct Message" to Xfinity Supp
Attempt to Cancel Xfinity Service
Hello, I’ve been trying to cancel my service for the past month but haven’t been able to get it resolved. Before leaving the U.S., I scheduled a callback to cancel my service, but I never received a call from Xfinity. I also tried cancelling through the Xfinity Assistant and chatting with an agent,
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@Rf94086 I am sorry to hear you are having this issue. Have you tried to factory reset the modem and reset up your networks?
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
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@user_j3x09a Thanks for reaching out to us we do apologize for any inconvenience you're having with your services. You've reached out to the right team that can assist you with any of your Xfinity services needs. To get started please send me a dir
Long time customer
I have been a customer since they were Comcast in the late 80s. I can't take all their lies anymore I'm getting older and last time I talked to 1 of there employees it put me in the hospital. I have a weak heart. And I just want it over I never want to talk to them as long as I live.
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free line and gift card
Greetings. I am disappointed with NOW mobile. I was promised a free line with service and also a gift card I was told was "in the mail" I have received neither. The gift card was supposed to have been for transferring out of my prior mobile phone. I spoke with an agent who gave me a ticket number an
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Plan
I believe that they should pay for my hospital bill. After talking to this girl my hart stated hurting I'm disabled and my bill was over 1200.00 I was on an EKG all 4 days I was there. They sent me a phone I never asked for.I sent it back and some w
Long time customer
I have been a customer since they were Comcast in the late 80s. I can't take all their lies anymore I'm getting older and last time I talked to 1 of there employees it put me in the hospital. I have a weak heart. And I just want it over I never want to talk to them as long as I live.
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@ThiTran Our team is limited with mobile accounts, and we are unable to apply credits, but we will work with you to resolve your concerns. Have you reached out to our mobile team directly? We have a dedicated mobile support line at 1 (888) 936-4968 M
$400 Device Credit Not Applied – Xfinity Mobile Promotion (December 2025
I went to the xfinity store for nee Iphone 17 pro max. The employee promised to me that I will get 400$ discount and I only have to pay 21$ monthly for contract 3 years. However, I have to pay 31$ for a device. That is unreasonable, I called to xfinity support and they said I was not eligible. That
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@CAR777 Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/third-party-email-access has great information I'm using a third party e-mail in connection with your Xfinity e-mail. I use my Comcast e-mail through th
Xfinity and 3rd party email accounts
Is it possible when I have my 3rd party email account up on my cellphone screen that when I delete an email that the action will also afffect my Comcast/Xfinity Email account and vice versa?
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Xfinity home app not connecting
I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still
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Devices and Equipment
Good morning user_s9fbug! Thank you for reaching out to us here on our Xfinity Forums and sharing the experience you are having with the duplicate account being created while the initial account was restarted as well. I'm sorry that your attempts to
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Duplicate Account Created by Xfinity Resulting in ~$1000 Incorrect Billing
In October 2024, I moved out of town and paused my Xfinity internet service because I was still under contract. I was informed that the service could not be canceled and that the account would remain paused with a $10 monthly pause fee. In May 2025, when I returned, I contacted Xfinity to resume my
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