Xfinity Community Forum

DNeinstadt Happy to hear that everything was sorted out! We always aim for you to have the highest confidence in the service and support that we provide. I think you are correct on the refresh of things getting the no ads in motion. If there is ever

XfinityTommy

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1 hour ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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U

Need Help Closing Old Internet Account and Keeping New 5-Year Price Guarantee

I need help closing an old Xfinity Internet account after a new account was created at the same service address. I want to keep the new account with the 5-Year Price Guarantee.

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Customer Service

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Underground conduit size

Hello. My existing Comcast service is an overhead cable and I am having new underground conduit(s) installed for a new service line to replace the overhead, plus a new service line serving an accessory dwelling unit that will be billed separately. Does Comcast/Xfinity have a minimum diameter prefere

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Getting Started

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Deactivated service less than 90 days ago. Can’t reactivate modem

I deactivated my service less than 90 days ago. Modem is still attached to coax cable. I tried reactivating the modem last night and Xfinity can’t send signals. Modem isn’t receiving anything. Nothing has changed on my end, why wouldn’t they be able to reactivate the same modem that was just in serv

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Getting Started

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user_ot43s3, thanks so much for reaching out through Xfinity Forums. I would be happy to help with your expired gift card. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if n

XfinityAngie

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1 hour ago

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Refund Card

Need help reissuing an expired refund debit card from May 2026. Phone agents could not open the ticket."

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@XfinityTommy thank you for the follow up. My issue was resolved yesterday afternoon. I am unsure what actually got it done but I did spend quite a bit of time with an Xfinity rep yesterday and we deleted & re-added the service to my account. So

DNeinstadt

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1 hour ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Can't access membership rewards benefits.

Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits." I am the primary user (I have no other users). I am eligible. I receive emails telling me I am a platinum member. Two customer service agents on chat have assured m

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Customer Service

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Refund Card

Need help reissuing an expired refund debit card from May 2026. Phone agents could not open the ticket."

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Customer Service

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Complaint – Misleading Sales Representation, $50 1 Gig Offer, and Watch Transaction

I am filing a formal complaint about a misleading sales transaction and I need this escalated to Executive Customer Relations. I was offered 1 Gig Internet for $50/month, relied on that representation, and was then induced to approve a watch transaction. I want the $50 1 Gig offer honored and the wa

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Customer Service

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@user_w6kt2y I understand how frustrating that experience was, though I am thrilled to hear that Veronica was able to assist you. We will pass your feedback along to the proper channels for future enhancements to the customer experience.

XfinityBillie

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2 hours ago

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AI agents created terrible experience

I wasted an hour of my life last night first chatting with an AI agent and then "talking" to one. They both put me through the same exact conversation, even though the first had supposedly escalated my issue to a phone call because of the dead end they reached. It was an infuriating and utterly unhe

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@XfinityJanelle My favorite channels are back

GaryR1

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2 hours ago

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Favorite channels disappeared

As of last night, I lost all my favorite channels on my Xfinity cable box for my TV. My favorite channels still appear on my Xfinity stream on my iPhone and Roku, but they're all gone in my Xfinity cable box. I've tried doing a restart. I've also rebooted my modem. Nothing helps. Please fix that iss

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@user_b1un5x I understand. The Peacock representative will be able to cancel the previous account you used with the same email address so that it can then be assigned to your new account. Following these steps will help accomplish what you're looking

XfinityRaul

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2 hours ago

to the conversation:

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Closed

AI agents created terrible experience

I wasted an hour of my life last night first chatting with an AI agent and then "talking" to one. They both put me through the same exact conversation, even though the first had supposedly escalated my issue to a phone call because of the dead end they reached. It was an infuriating and utterly unhe

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Customer Service

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Good morning @user_6zigi5 . I appreciate you providing those details, and I understand why you're looking for a permanent resolution rather than another one-time credit. Please send us a direct message with your full name and complete service address

XfinityRichard

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2 hours ago

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Free Mobile Line Promotion Not Applied After Following Xfinity Instructions

We signed up for Xfinity internet with an offer that included a free mobile line. I went to an Xfinity store specifically to transfer my phone number onto the account and make sure the free line was set up correctly, and I followed all of the instructions the store employees gave me. However, we wer

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Free Mobile Line Promotion Not Applied After Following Xfinity Instructions

We signed up for Xfinity internet with an offer that included a free mobile line. I went to an Xfinity store specifically to transfer my phone number onto the account and make sure the free line was set up correctly, and I followed all of the instructions the store employees gave me. However, we wer

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Billing

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user_wyt7a1 Thank you for reaching out with your concerns. You can view your Device Payment Plan balance by logging into your account online and following these instructions: Log into Xfinity using a Primary or Manager Xfinity ID.

XfinityBrianH

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2 hours ago

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Device Payment Plan Statement

I have been trying to get DPP statement since 2 months now, called more than 20 times, visited 2-3 stores, I still didn’t get it yet. Why is it that difficult to get the same statement that you also need when someone switches in to xfinity from another provider, Is this a kind of vendetta?

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the email i logged in with to peacock is my current email. i dont need to change emails on my peacock account. it just says "Your Xfinity account is already linked to another Peacock account." This is what peacock says: "If you want to manage or chan

user_b1un5x

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2 hours ago

to the conversation:

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Thanks for letting us know, @user_x9mzjm! I'm sorry to hear that didn't resolve things for you. Let's have you try some other things :) Test incognito/private browsing mode, if you can. Open an Incognito window in Chrome (Ctrl + Shift + N on Window

XfinitySara

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2 hours ago

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Comcast email won’t send ore receive

Need help with my email. I am not receiving or able to send out. Comcast says it’s not time to transition to yahoo.

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I am sorry to hear of this issue @user_nlkxht Have you tried using a web browser? Are you seeing the same issue? https://www.xfinity.com/bill-pay

XfinityDena

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2 hours ago

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Pay bill

The app won't let me pay my bill it keeps declining every single payment method

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@user_ge01v0 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I completely understand how upsetting that interaction must have been. I would love the opportunity to see how we can turn this experience around for

XfinityBillie

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2 hours ago

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aweful customer service ever

So, it comes to my attention that my account with Xfinity has been blocked. I called today around 5pm cst and the guy that took my call was extremely ruined. Telling me that I am lying about not having a previous account at my address. I never had a previous account. I had been using the xfinity now

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