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Limited connection in basement
Hello, I am unable to connect my devices including WiFi enabled gym equipment in the basement. They connect fine when not in thebasement. I’ve tried relocating my modem/router but then service is spotty elsewhere in my house. I’ve troubleshoot multiple times with XFINITY assistant including resentin
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Customer Service
Hello user_117b8e thank you so much for adding your voice to the conversation here on our Xfinity Forums! Are you seeing the same error as others here, or something different? Are you logging in using the Primary Xfinity ID or a Manager-level ID? &n
bill/statement loading issue
"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks
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@user_4g3dt0 Wow, that should only happen once they've been activated. Are you able to try the link xfinity.com/yoursubscriptions on another device?
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
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That's fantastic that our escalations team was able to get you taken care of. Are there any other service or account concerns I can assist you with today?-Richard
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
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Thank you for popping back onto your post and providing the community with the resolution steps, we appreciate it! Don't hesitate to use our forums in the future should you have any Xfinity questions or concerns!
Platinum account unable to get free peacock premium?
i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl
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Poor customer service and can’t trust what any representative says
I am filing this formal complaint regarding a simple issue that has remained unresolved despite 5-6 separate attempts to fix it through every available channel (In-store, Phone, and Chat).
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Customer Service
Replacement/ Reactivate Promotional Card
Hi, I recently just that the prepaid card I received through a promotion had an expiration date. I would like to check if it’s possible to have a replacement card issued, as I just had a baby and left the card in my email without checking into it until now. Please let me know if you need any additio
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Customer Service
@XfinityGabriel I am using the instructions on the link you sent. I tired on my lap top and on the xfininty app on my phone.
parental controls
I have followed all the instructions for setting parental controls but it does not work. I have even called Xfininty and they couldn't fix it either. They did give me a support ticket but no one has ever called me back.
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Have you gotten a chance to review your iPhone settings to ensure they are up-to-date with IMAP? Check out our article here to get instructions on how to verify those settings and get them updated if needed.
blacklisted
I am receiving the following message on my iPhone mail account - "Temporarily blacklisted IP Address - try again later." My comcast.net email address is working fine on my Windows-based computer using Outlook. How do I get this resolved on my iPhone?
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Issue resolved by the escalation team, thank you!
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
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Thanks for letting us know you're in the same boat when it comes to viewing your bill user_jnjyu3, and we're here to help 👍 Can you let me know how you're going about trying to view your bill?
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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Accepted Solution
Official Solution
after a little back and forth to see what the issue was, they were able to get it resolved by sending a link to an activation page(which isn't available anywhere on the site). thanks support.
Platinum account unable to get free peacock premium?
i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl
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Get a New TV Box
I have misplaced one of my TV boxes and would like to get a new one. [Edited: All Caps]
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Customer Service
No reply to message after 2 hours.
Considering cancellation after being a 15 year customer
Due to another equipment issue, I contacted Xfinity recently. Lately I have been hearing about the gig speed 5 year price lock for new customers. As a longtime account holder I called and spoke with Xfinity and was told that there is no way I can qualify for this offer. Basically, after seeing annua
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Problem solved. Thank you.
KPUD is installing fiber to my house. I'd like to use the old comcast conduit.
Since I'm having fiber installed by the county, the old Comcast conduit and cable will never be used again. I'd like permission to repurpose the conduit for the run from the fiber drop at the curb to our house. Is that possible? Thanks, Dennis [Edited: "Personal Information"]
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Since March 2, my Xfinity internet in the Bay Area, CA hasn’t been able to load some Chinese websites.
Since March 2, my Xfinity internet in the Bay Area, CA hasn’t been able to load some Chinese websites. Tracing route to youku.com [2408:4001:f00::3a] over a maximum of 30 hops: 1 5 ms 3 ms 2 ms 2601:644:400:28b0:1236:aaff:fe26:e18b 2 20 ms 10 ms 10 ms 2001:558:4000:14::1 3 9 ms 9 ms 10 ms 2001:558:8
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Your Home Network
Hey @user_9d1459, Thank you for visiting our official Xfinity Forums Community support page. With having the XG2v2, we would be unable to upgrade to our XG1v4 as the XG1v4 is a DVR and the XG2 is a standard set-top box. We would need to upgrade the a
XG1v4 4K Upgrade?
I have an older XG2v2 box and it is very glitchy, was trying to get the upgrade to the XG1v4 4k box, can someone assist with that please?
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@XfinityAirelle How do I examine or look at 'mailbox history' ?
E-mails have DISAPPEARED!!
This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.
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The xfinity agent messed up on their end. Anyone else having the same problem? How do you get it corrected? Note: This comment was created from a merged conversation originally titled The xfinity agent messed up on their end. Anyone else having the s
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xfinity will not refund for services that weren't used. Is anyone else having this problem?
xfinity will not refund for services that weren't used. Is anyone else having this problem?
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