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Got it. So it only does not work when you try sending an email from iMail using the comcast email?
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
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T3 ranging timeouts and SYNC failures - upstream pinned at 49-50 dBmV with Extended Transmit Power - requesting plant/maintenance check
Own equipment, NETGEAR CM3000 (DOCSIS 3.1), modem uptime 14 days. Requesting a signal/plant investigation rather than a modem swap - the modem is not the problem. Modem event log, Fri Aug 28: 00:28-00:37 - repeated Critical "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol tim
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Your Home Network
xfinity stream recording
As of yesterday, I can't record on the Xfinity stream app. I have 55% of space available. I just got a new Xumo box (I had an older flex box) and that didn't solve the problem. Going through all the usual steps, but the red dot doesn't show up on the show to be recorded.
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Xfinity Stream Website
user_o8re8a We understand, and we’re sorry you missed the call that just came through. Since you’re confirming there has been no dial tone at all and the home phone has never worked since the service was moved from Verizon,
Worst Customer Service
Terrible customer service. The store changed my account settings and locked me out of my mobile account. AI assistant is no help (as usual), the two agents I alked to were maybe even more useless. They have made my account inaccessible yet still charge me and disrupt my service. There is no way to m
Question
Yes, I can send email from all my accounts via Comcast login to my account and going to my email. I just sent an email from one of my accounts to the other Comcast’s email account works fine.
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
Question
Dena, it’s sad that this is the only way to xfinity to reply to your terrible business practices. I have requested numerous call backs from a supervisor to resolve this issue. Yet again, I have to take the initiative and follow through. As xfinity
Bbb complaint. Internet degrading. Xfinity refuses to resolve
Multiple calls, chats, and technician appointment that the technician never arrives to my property. I have spent hours on phone and chat trying to resolve an issue caused by xfinity inferior network. I continuously lose internet service and xfinity refuses to fix. A technician never arrived to my pr
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This has been a complaint for years. They will continue to ignore us.
Filter for 5.99 movies
How can I EASILY filter for rental movies that cost less than $5.99 so that I can use my Xfinity Rewards? It is just silly to have to select every single movie to see how much it costs so that I can utilize the rewards. There needs to be a filter added for whatever qualifies for the reward ($5.99).
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Thank you so much for checking the additional password and ensuring it wasn't a concern @user_f0bxt3! Are you able to log in here and send an email from the Comcast connect page?
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
Question
I don’t have an app-specific password option under the security tab. The box for 3rd party access is checked.
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
Question
I am getting NDR's when sending to myself or to friends whose emails I've used for years. Why is this suddenly happening and how do I allow certain email to be accepted? All addresses are in my contact list.
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
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Hey @user_nnfe1v , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your services. I would be more than happy to offer my assistance looking into this further
Moved, can’t stream, xfinity can’t help
I’m about one more minor inconvenience away from canceling all services. We moved and before moving I called Xfinity to confirm our move and equipment to ensure we would be ok and our move would be seamless. Every single tech reassured me everything would work, just plug it in. I plugged in my modem
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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Lauren and her leadership! Thank you for choosing Xfinity!
Customer Service Praise
I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana! I received my Wi-fi upcoming statement as usual to my email & found tha
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Thank you so much for sharing those details with us, @user_f0bxt3! Can you attempt the steps below and see if that helps? Consider an App-Specific Password (Less Common for Comcast)While primarily a Google/Apple/Yahoo feature, some older security c
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
Question
Need line replaced, can't reach human
I've been told by the contractor doing upgrades for Xfinity that we need to replace the line running from our box to our house. The upgrades in our area started Tuesday evening. We were without internet until Wednesday evening. Since then, we have had intermittent outages. The contractor said it sho
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Customer Service
@user_8hwx6v I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Bbb complaint. Internet degrading. Xfinity refuses to resolve
Multiple calls, chats, and technician appointment that the technician never arrives to my property. I have spent hours on phone and chat trying to resolve an issue caused by xfinity inferior network. I continuously lose internet service and xfinity refuses to fix. A technician never arrived to my pr
Question
no dial tone it’s never worked since they installed it since I moved it from Verizon
Worst Customer Service
Terrible customer service. The store changed my account settings and locked me out of my mobile account. AI assistant is no help (as usual), the two agents I alked to were maybe even more useless. They have made my account inaccessible yet still charge me and disrupt my service. There is no way to m
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Please have somebody call me [Edited: "Personal Information"]. Somebody just did and I pressed the wrong button. Please have them
Worst Customer Service
Terrible customer service. The store changed my account settings and locked me out of my mobile account. AI assistant is no help (as usual), the two agents I alked to were maybe even more useless. They have made my account inaccessible yet still charge me and disrupt my service. There is no way to m
Question
Exactly the same thing happened to me. I’m a Platinum member and there was a promotion for an Apple Watch/smartwatch in my rewards. I clicked the offer to redeem it, but something went wrong and I was never able to complete the redemption. Later, the
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Apple Watch SCAM!!!?
I was changing my internet. Was offered a year of free cell phone. Then they said you also get a free Iwatch. I am now paying for this watch. This thing feels so scummy. This was over the phone with someone I could barely understand telling me I can get a free watch. This can't be legal. I will be l
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