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Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
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Xfinity Stream Website
Xfinity App UI Bug
When you split bands on the router, the UI of the app pushes the "Edit Wifi Settings" link below the screen so that it is no longer accessible. App -> WiFi -> WiFi Details -> Edit WiFi Settings (bottom of screen) It is now inaccessible because a band split adds a new line of options at the top of th
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Xfinity App
@user_3acfdp Please wait for a response from the Digital Care Team in your Direct Message
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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I keep getting told everything has been taken care of but nothing changes. I was told to return a Xumo streaming device (something that I had not even asked for) in order to honor the promised promotional rate. However, after speaking to half a dozen
Worst customer service!!
I have been a Comcast/Xfinity customer for over 10 years only because there is no other provider available in my area. Their customer service is horrible! I have spent hours on the phone only to be made promises that they don’t keep. I cannot wait till another provider is available in my area so I c
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Hello @notgoodatusernames - is there anything else I need to do? I did log a Direct Message query, per Abby's feedback above. Thanks!
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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Moved to Customer Service
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
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Your Home Network
Hello @XfinityAbby There is nothing in the reward section! I headed there as soon as my Rewards Tier was updated, but there is nothing to redeem. I will be sure to send you a direct message.
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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TV Interference form Gateway
Xfinity Gateway and TV set box on one outlet. When gateway is plugged in I get pixels on tv. using splitter Xfinity gave me, but doesnt work. Bought Splitter, same mess. I need step by step, how to hook up both, and what splitter to use
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Your Home Network
user_aymba0 Thank you for stopping in for help with your power cord order. Normally, you would get a confirmation email as well as a separate email for tracking once your order is successfully placed and ready to ship. I would recommend checking the
TV ISSSUES
i AM MISSING A POWER ADAPTOR FOR MY TV, I HAVE ALREADY ORDERED COULD YOU PLEASE TELL ME THE ARRIVAL DAY
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Lower payment using saved bank account?
I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?
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Billing
Reissuing of expired gift card (never used)
Hello, I am requesting assistance with a promotional gift card that I received as a new customer with Xfinity. I have a virtual card that recently expired and the funds on the card were never used or activated. Would it be possible to reissue the card so I can utilize the balance? Thanks!
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Customer Service
user_0xtkt8 Thank you for confirming our team was able to help get you pointed in the right direction!
Porting number from Comcast Business Voice to Xfinity Residential Voice
I recently had a horrific, nine hour, mult-day, multi-representative phone tag experience trying to get my Comcast Business Mobile service converted over to Xfinity Residential. I only received useful help once I posted about my experience on the Xfinity Mobile community forum. I was contacted and g
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user_7e7vh6 You might need to try logging out and then signing back in. It should be in the top right corner of the page. Let us know if you are still having issues.
Plan Changes
Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it
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user_ujlih9, hello there! Thanks for reaching out regarding your home phone. Have you done a powercycle of your equipment waiting 60 seconds from unplugging?
NO DIAL TONE ON HOUSE PHONES
NO DIAL TONE ON HOUSE PHONES. WE HAVE A PACKAGE DEAL U-TUBE, INTERNET AND HOUSE PHONES. I AM HEARING IMPAIRED WITH A SERIOUS ILLNESS
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Hello @user_apxd14, Have you also checked your spam and junk to see if the emails are ending up there instead?
Not receiving any ID verification emails from Microsoft for my outlook.com account
I'm trying to change my password (or any security settings for my outlook.com account), but the verification email I configured a long time ago (my comcast.net email address) is not receiving any of the verification codes sent that I need to proceed. They are not being directed to the spam folder. I
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user_o6bg5p Thank you for stopping in with your questions regarding the transition to Yahoo email for our Comcast.net email customers. There are three options I can break down for the transition. Option 1: Accept Yahoo TOS Retain your @comcast
Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
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Hello user_s5r6qi That is true that the bank account will get you the $10 off. The discount however can take a few days to update once added. So it may not reflect instantly. If you'd like us to we would be happy to check the account to make sure eve
XfinityMatthew
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Lower payment using saved bank account?
I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?
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