Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

54 minutes ago

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U

Collections department

I moved into a resident had my Internet turned on and in the middle of the day it was just turned off without even a notification stating that the previous apartment leasers have an outstanding bill that has nothing to do with me now I can’t get a hold of anybody to correct it. I’ve offered to show

Question

user_19vpq5 Welcome to our community forum! Thank you for reaching out so we can make sure the payment went through and restore your Xfinity service. Let's meet in a private thread so I can collect your account details and continue helping. Plea

XfinityEmilyB

commented

58 minutes ago

to the conversation:

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U

Get service restored!

I have been extremely frustrated. It's been months I had a due balance of about 322 and few days ago I was able to pay it off. I've since then have continued to call support or update my service but nothing works. The customer service bots never get me to a real live service agent and trying to rest

Question

U

Collections department

I moved into a resident had my Internet turned on and in the middle of the day it was just turned off without even a notification stating that the previous apartment leasers have an outstanding bill that has nothing to do with me now I can’t get a hold of anybody to correct it. I’ve offered to show

Question

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Customer Service

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user_ko2tll Hi there! Thanks for reaching out. That’s definitely not the kind of service we want anyone to have, especially when it involves billing concerns and a transition as important as a move. I completely understand how frustrating and

XfinityGabriel

commented

1 hour ago

to the conversation:

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U

Horrible customer service

I am writing this review for my grandma she had to cancel her services due to having to move in with her daughter one person told her she would get her 88$ back and when she went to return the box she had 3 days after she was charged for that also so basically stole 88$ then got another 11 n some ch

Question

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@XfinitySeth yeah I have tried that. Didn't help

tcripe497

replied

1 hour ago

to the conversation:

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T

Upload speed less than 1/2 of what it should

Last week I got xfinity internet. The plan I got was 1gb down and 110mb up. I am only getting 40mb up. I am using the xb8-t modem. Why is this not giving me my full upload speed? I actually need my upload speed as I self host. I have my own cloud from my home that works through my internet so upload

Question

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Had a new cable line installed going on 2 months now and yes a work order went in on 5-19 and was told by email it would be done in 14 days, HA!HA! still waiting and nobody has a clue.

user_gzp447

commented

1 hour ago

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U

Cable line burial

How do I go about getting my cable line buried? I have a temporary cable line laying on the top of my yard. Technicians have been out and looked at it, but they have not done anything about it. I had an email stating that it would be buried yesterday and it is still laying in my grass. We are going

Question

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Trouble finishing up my Mobile Select account

Just signed up for Xfinity internet and trying to add the mobile select (2 lines) for the current promo. I get all the way to the Fulfillment Screen and when I hit next, it gives me an error message and tells me to try again later. I have used the webpage on my phone, the app on my phone, and now th

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Plan

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

0

U

Get service restored!

I have been extremely frustrated. It's been months I had a due balance of about 322 and few days ago I was able to pay it off. I've since then have continued to call support or update my service but nothing works. The customer service bots never get me to a real live service agent and trying to rest

Question

user_j5477j Hi there! Thank you for letting us know about your services issues and we are here to turn that around. Please send us a DM with your name and address to get started. To send a "direct message" / "private message" message to Xfinity

XfinityJorge

commented

1 hour ago

to the conversation:

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3rd world service quality

I am so tired of asking for better service quality. I pay more than 300 per month for high Speed internet and cable and get worst service than when I lived in Brazil. My internet is constantly out and I unfortunately did not have a choice until starlink. I am constantly arguing with customer service

Question

U

It keeps happening to me too!!! I don't have any previous balance. I have tried the app and website. It's very frustrating because error messages happen ALL the time!!!!!!

user_e5hq5g

commented

1 hour ago

to the conversation:

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U

When I try to change the billing date, it tells me something went wrong. Why?

I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...

Question

U

Get service restored!

I have been extremely frustrated. It's been months I had a due balance of about 322 and few days ago I was able to pay it off. I've since then have continued to call support or update my service but nothing works. The customer service bots never get me to a real live service agent and trying to rest

Question

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Billing

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Hi there, @user_6srq1u. Thanks for reaching out to us her eon the Community Forum. You can check on the status of your seasonal enrollment and dates with the directions here : https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollm

XfinityFrank

commented

1 hour ago

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Seasonal

To Xfinity Customer Service : I am still in the process of moving and want to be sure I keep my Seasonal status until I purchase and move into a new house. I'm not sure exactly when I originally set my seasonal status to end, but I think it's 7/1/26. If that is the case, I want to continue on the se

Question

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originall

EG

commented

1 hour ago

to the conversation:

0

U

3rd world service quality

I am so tired of asking for better service quality. I pay more than 300 per month for high Speed internet and cable and get worst service than when I lived in Brazil. My internet is constantly out and I unfortunately did not have a choice until starlink. I am constantly arguing with customer service

Question

@user_89a015 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In th

XfinityBillie

commented

1 hour ago

to the conversation:

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U

Cancel Xfinity

I am moving and where I'm moving to is not at Xfinity. I would like to cancel my service.

Question

U

All set. Thanks for your help. Nice to know this DM board is here and monitored by humans. Take care...

user_nsjjk6

replied

1 hour ago

to the conversation:

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U

Need phone number - follow up with store employee working on transfer (live person)

I need to get in touch with the person who was working on a transfer for me. I'm moving from ATT to Xfinity Mobile and need to give him some information so we can complete the transfer. I CANNOT FIND a local number and your 800 number is running me in circles and I cannot get to a live person. Pleas

Question

U

Horrible customer service

I am writing this review for my grandma she had to cancel her services due to having to move in with her daughter one person told her she would get her 88$ back and when she went to return the box she had 3 days after she was charged for that also so basically stole 88$ then got another 11 n some ch

Question

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Customer Service

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user_i6h83k Hi there! First, thank you for providing such a detailed breakdown. It sounds like you've already done quite a bit of troubleshooting and gathered some excellent diagnostic information. Based on what you've shared, your obse

XfinityAirelle

commented

1 hour ago

to the conversation:

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Gigabit plan label shows 117 Mbps upload, but CM3000 has no upstream OFDMA lock and only gets ~41 Mbps

Hi, I’m trying to understand whether my Gigabit service is correctly provisioned for enhanced upload speeds. My Xfinity broadband facts label for my 1000 Mbps plan shows: Typical download speed: 1170 Mbps Typical upload speed: 117 Mbps Typical latency: 14 ms I recently upgraded from a Motorola MB860

Question

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To Xfinity Customer Service : I am still in the process of moving and want to be sure I keep my Seasonal status until I purchase and move into a new house. I'm not sure exactly when I originally set my seasonal status to end, but I think it's 7/1/26.

user_6srq1u

commented

1 hour ago

to the conversation:

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U

how to send a direct message

want to close my xfinity account. service has become unacceptable and I have had to change supplier.

Question

How do i pause internet access to my ps5 See "Pause and unpause devices" on https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi

BruceW

commented

1 hour ago

to the conversation:

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How do i pause a certain device from internet

How do i pause internet access to my ps5

Question

@user_nxabtc @user_nxabtc Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publi

EG

commented

1 hour ago

to the conversation:

0

U

Issue: Slow Upload Speed around 40

Im getting upload speeds around 40. How do i get higher upload speeds, just upgraded to latest plan 1.2Gb. And got the latest router too( previously had xb7 2022).

Question