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@XfinityChelseaB Please relook at the thread. No one here is asking about aspect ratios. By “format”, the original poster (@user_d1bbc0) is remarking that the new updated Samsung TV streaming app is inferior to the previous version and inquiri
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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Billed after canceling + promised Wi-Fi and Mobile refund never issued
Hi, I need help getting a billing issue fixed on my account. I was promised by a rep in September that extra charges would be cleared, but they are still showing up. What Happened: Original Deal: I started on a 1-year Wi-Fi plan (~$42/month) that included a free Xfinity Mobile phone. June: I called
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Billing
Change Delayed Shipment Date
I need to change delayed shipment date from November 22, 2026 to November 20, 2026. My equipment has not shipped.
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Your Home Network
Hello @user_d1bbc0, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To change the picture format or aspect ratio while using the Xfinity Stream app on a Samsung TV, you’l
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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The direct message is frustrating as well. After chatting for hours, the answer I got is that the agent provided incorrect information about the $10 monthly discount - it doesn't apply to the internet account, and this mistake cannot be fixed.
Incorrect Internet Bill Amount
I am writing regarding a billing discrepancy and a multi-product promotion that was promised to me when I upgraded my services, which has not yet been applied correctly. On September 12, 2026, I spoke with an Xfinity live chat agent (Agent Gauri) to update my home internet plan. During our conversat
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Came here to report the exact same behavior.
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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mccullgl Thank you for letting us know you are having issues with your home phone service after a storm. It has been a few days since your comment. Are you still running into issues? If so, could you tell me more about what is going on with the phone
Home Phone
I'm interested in home phone service but want to first hear others experience first.
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Persistent Packet Loss for 2 Years Across Multiple Modems and Computers – Need Network-Level Investigation
I've been experiencing constant packet loss on my Xfinity connection for approximately 2 years, and I have been unable to get this issue resolved despite extensive troubleshooting and numerous technician visits. My current equipment is the Xfinity XB10 gateway, and my gaming PC is connected directly
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Your Home Network
@s51093, When you log in to your Xfinity App, you will see a Magnifying Glass in the top right corner, which is the search button. Then you type in "Go to my email box". Sign in, and you should have access with no issues.
the email icon on the Mobile App is gone
what happened to the email icon on the App? I do not want to log in to the internet every time I want to look at my xfinity email. I also am not interested in "Yahoo" email - my past experience with Yahoo hacking is not something I want to relive. Please put the email icon back and stop asking if I
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@user_6c0ywc Thanks for adding to the post. Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We&rsq
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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XUMO BOX-Xfinity stream app only has TVGO listings
Hello, I have already removed, re-installed, logged out and back in, alos verified I am on my home network connection, many of my channels re gone, only TVGO is visible, on the XUMO box as well as my iPad, what is going on?
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Xfinity Stream Website
There is no search only the chat. The only way to access email now is to go to the web go to Xfinity.com log into my account scroll down to email select and log into email. Eliminating the app functions made it outdated and unrealistic to use it's ri
the email icon on the Mobile App is gone
what happened to the email icon on the App? I do not want to log in to the internet every time I want to look at my xfinity email. I also am not interested in "Yahoo" email - my past experience with Yahoo hacking is not something I want to relive. Please put the email icon back and stop asking if I
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There js no search icon in the top corner of the app just the chat icon. The only way to get to my email from my phone is to go to the web then go to Xfinity.com. Log into my account. Select email from the list and then log into email. The app had an
the email icon on the Mobile App is gone
what happened to the email icon on the App? I do not want to log in to the internet every time I want to look at my xfinity email. I also am not interested in "Yahoo" email - my past experience with Yahoo hacking is not something I want to relive. Please put the email icon back and stop asking if I
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Hey there, @user_21940e, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to get your address corrected. Can you please send us a direct message with your full name and your full address? How to Send Us
Account zip code is wrong
My account address is correct but the zip code is wrong. Could you please let me know where I can change the zip code? Thanks.
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user_qsp629 Hello, I am sorry you are having issues with Peacock due to your account being linked to a previous account. Are you still working with one of our phone agents?
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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I am going to try contacting peacock and seeing if they can unlink my account Xfinity doesn’t have a clue how to resolve this issue.
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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I have been on the phone with Xfinity for a total of 2 1/2 hours trying to get a similar peacock issue resolved I can’t get my account unlinked either
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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Maybe it's been on for a while, but I just noticed under my deals in my Xfinity Account that it advertises YouTube TV for $72.99 for the first year. Doing some Googling, it seems like Xfinity recently allowed TV competitors into their app/stream plat
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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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