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I hold on to see if thisvis resolved because redzone is the only reason I keep xfinity because I don't watch much on the platform itself
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hey there user_px15pq, thanks for reaching out here on the forums! It's definitely odd that you suddenly started getting disconnected after a year of stable service. Does this happen at particular time of day, or does it happen randomly?
Daily T4 timeouts, what can I do?
I've worked from home for a year now and xfinity has been very stable up until about a month ago for me. Now at least once a day I'm experiencing a complete loss of connection for multiple minutes. I'm reading the sequence of events in my SB6190 modem's log indicates the modem is losing downstream D
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Thanks for reaching out here on the community forums, user_seyerf! Just a heads-up, there will likely be a charge for the installation, but we can absolutely look into having one scheduled! Please send us a direct message with your full name, name on
Coax cable installation
Hi I can’t seem were my coax cable can I get a technician to install one
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cannot change channels with remote
My remote stopped enabling me to change channels. Volume is the only thing that is working.
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Channels and Programming
@user_wu7fjx Continue trying and asking for an agent, we only have access to regular Xfinity accounts on the forum. NOW Internet has its own account system and support https://www.xfinity.com/support/now.
Xfinity support
The Xfinity Now public hotstop on [Edited: "Personal Information"] is frozen and I am no longer able to connect to it. As this is my primary form of connectivity and it is a service I paid for and am continuing to pay for it would be appreciated if this is resolved quickly.
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seperate streaming profiles for one account?
My house only one xfinity account but multiple people living here who use the xfinity streaming app on our tvs. Is it possible to have seperate profiles for that app instead of us all sharing it? Basically can it be set up how other streaming apps are. example: if I have my own profile on there, ope
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Flex
Coax cable installation
Hi I can’t seem were my coax cable can I get a technician to install one
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Customer Service
Want to log a complaint?
This was the worst customer service I have ever gotten in my life. I’ve been without Internet for five days. I’ve spoken to three supervisors. Numerous agents have been lied to told that I was having someone come out to find out that they didn’t even do a ticket on it and that was a supervisor. The
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Devices and Equipment
75% or more less speed than promised
2Gig wifi. H! Speed tests ran as low as 164 MBPS. 1 was 308, 1 was 351, 1 was just over 500! My adt cameras won't stay connected, my TVs arent even all switch over. Even my cat feeder kicked off. AND after spending hours upon hours over days switching things over. At least with Century link I got 50
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Your Home Network
Cancel
Cancel service is unavailable online and they won't call me to do it either hahaha
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Your Home Network
Hello @user_skr42g thank you for reaching out and letting us know! I would be happy to review your account. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat i
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
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Join the club. My MacBook Pro email syncs with the server but my new iPad and iPhone do not. It seems that iOS 26 doesn’t have the choice of pop 3 or imap. I’m guessing that Mac OS Tahoe doesn’t either. I posted for help here yesterday and haven’t g
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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Xfinity not letting me port my phone out
THIS COMPANY IS THE WORST AND CUSTOMER SERVICE THEY HAVE NONE. THEY ARE REFUSING TO GIVE MY SONS PIN TO TRANSFER SERVICE FOR A BILL I WOULD HAVE PAID BUT NOW NO I AM TIRED OF GETTING THE RUN AROUND WASTING MY GAS A DAY OF TIME FOR THE IDIOTS TO SAY THEY ARE BLOCKING IT FOR A BILL WHICH IS ILLEGAL. I
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Plan
I have attempted to the now portal but the AI hasn't been able to help me and I couldn't find a way to be put in touch with a person.
Xfinity support
The Xfinity Now public hotstop on [Edited: "Personal Information"] is frozen and I am no longer able to connect to it. As this is my primary form of connectivity and it is a service I paid for and am continuing to pay for it would be appreciated if this is resolved quickly.
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Hello! I am facing a similar issue. When I try to redeem Peacock membership benefit, Xfinity app shows me the following message. "Sorry, this benefit isn't available". I'm seeing the same message with a few other benefits as well.
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
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Accepted Solution
I do understand why this can be extremely frustrating. I will be more than happy to look into this issue for you. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to
Xfinity account disconnected
I have come back from 110 patrol. My xfinity is disconnected. I paid my dues and called. Representative said my services would resume in 24hrs they have not. Its been more than 24hrs and the apps says im still past due despite my balance being zero. How do I get my services back.
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user_hwsnhm We would have to wait until the service interruption has been resolved before a technician can come out. That's because our repair teams are working on getting services restored. The same message/updates you see (also from the Xfinity app
Cant speak to a real person
We had a power outage and all power to the area and surrounding areas has been restored. Lightening struck the house and fried some things so Im concerned the problem is my house wiring but I cant speak to a real person to confirm the issue. Everyone has internet in the neighborhood but myself at th
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I am getting the same error on the Xfinity mobile app on Android.
400 bad request on chrome
I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.
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Hello @DDMingoes thank you for taking the time to reach out on our community forum. It sounds like you have not had the best experience and we do not want that to be the case. I would like to take a look at the account and see what is going on. Plea
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Number lock won't turn off?
Hi there, I have gone through the steps to attempt to unlock a number on my phone plan. I have tried using my personal log in and the assigned comcast username as well, no matter what log in I use (or device, I have tried my phone, my husbands phone and a laptop) I land on a page that says "You do n
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