Xfinity Community Forum

user_330yxw Thank you for reaching out! Have you reviewed the steps outlined in this article for setting up your Comcast.net email on your iPad? Set up your Xfinity Email address with an email program

XfinityMartyR

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2 hours ago

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Cancel Internet connection

I am a 10 years Xfinity customer. I had to cancel my internet connection as my internet stopped. Several complaints later and rebooting and deficient service of one week, I was told the cable connecting my home is overloaded and the issue cannot be resolved in any near term. I was not convinced as t

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Question snd concern has not been answered or addressed

Buzz-Kill

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2 hours ago

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Repeated Failure to Unlock Eligible iPhones – Request for Immediate Resolution

Dear Xfinity Mobile Support, I am contacting you regarding three BYOD iPhones on my Xfinity Mobile account that I need unlocked. These include my current device, my wife’s device, and my previous iPhone. All phones are fully paid, have been active on your network well beyond 60 days, and my account

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pmb1976 Thank you so much for letting us know what you have found. We would be more than happy to help make sure you are getting the speed you should. Have you reported any of these speed concerns to us in the past?

XfinityAmandaB

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3 hours ago

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Very poor internet performance for the entire year

At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last

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Everything you mentioned has been done and has been double checked.

user_3ggne5

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3 hours ago

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pixeling and audio problems

Over the past month I have had constant problems with pixeling, audio cutting in and out and the picture freezing. I have been through your customer support automated system and talked to a representative, as well as having three technicians out here. But the problem continues. I have replaced the o

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Hi there, @user_9felqh ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with the order for new service you placed. Please be assure

XfinityRichard

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3 hours ago

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Information changed after placing order

I placed an order for new service at a location I am moving to. Immediately I noticed the service address is incorrect and was changed from what was entered on the front page, and the plan was downgraded from symmetrical speeds to 250 upstream. This leads me to believe it isn't fiber to the home as

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Information changed after placing order

I placed an order for new service at a location I am moving to. Immediately I noticed the service address is incorrect and was changed from what was entered on the front page, and the plan was downgraded from symmetrical speeds to 250 upstream. This leads me to believe it isn't fiber to the home as

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Customer Service

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@user_7qikfr Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

EG

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3 hours ago

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Need 2.4 ghz

Need XB8 to have 2.4 ghz to connect Arlo doorbell

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user_66giu9 Thank you for reaching out to us with your billing concerns! You can make a payment for your Xfinity services at the following link https://www.xfinity.com/bill-pay.

XfinityBrianH

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3 hours ago

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Need to pay my bill

I’m trying to get in just to pay my bill for this month

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user_n7z2zp Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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3 hours ago

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Worst service ever

Wow I’m really amazed when a big giant like xfinity can’t even verify if the address exists or not and provide home internet. All they want is to charge you for some of their reps mistake. We created an account for our new address and rep got the address completely wrong and added an address that do

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I WAS SEXUALLY ASSAULTED BY AN XFINITY EMPLOYEE WHO CAME TO MY HOUSE TO SUPPOSEDLY HELP WITH OUR EQUIPMENT. THAT WAS NOT WHAT HE CAME TO DO. I WAS SEVERLY INJURED PHYSICALLY AND MENTALLY. WHAT HAS MADE IT WORSE IS XFINITY **AND** COMCAST

user_6k2mtd

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3 hours ago

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Lodge formal complaint

I have low hanging wires I can TOUCH for at least 18 months with no response and have submitted at least two tickets, have told two subcontractors who each said they would submit tickets, and have told an Xfinity field employee who was up on a pole who said it needed to go to the “construction” depa

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Hello, @kidsjustine. Thank you for taking the time to create this post and provide that feedback. I'm sorry to hear about the trouble you had while reaching out to us by other means, and I'd love to help in any way I can if you still need support. Wa

XfinitySara

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3 hours ago

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Peacock Activation and Customer Service

I am a manager of my parents account to help them with their XFINITY. They signed up for a new plan in the end of October, which included Peacock premium for two years and had 90 days to activate. Due to the fact, they had a current subscription that was paid for that expired at the end of November.

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Hello, @user_4v3k9j I wanted to check in to let you know I hadn't forgotten about you. Sorry for the delay, but we're still awaiting a fix from the engineer team. But wanted to assure you that I'm continuing to watch for updates and will make sure to

XfinityJustinC

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3 hours ago

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NHL Center Ice “Program Info Unavailable “

Why are approx half the center ice channels displaying program info unavailable?

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Need to pay my bill

I’m trying to get in just to pay my bill for this month

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Billing

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The account that went to collections. We have no idea about that account nor we have idea how to create an account for unknown one. The account that is know to us and use is a different one. Just wondering how come even the customer support at xfinit

user_n7z2zp

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3 hours ago

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Worst service ever

Wow I’m really amazed when a big giant like xfinity can’t even verify if the address exists or not and provide home internet. All they want is to charge you for some of their reps mistake. We created an account for our new address and rep got the address completely wrong and added an address that do

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How many boxes do I have?

On the "Your Service and Support" page, I see this in the X1 TV paragraph— I know that I do not have this many boxes! I have no question about the last one—Living Room. It's online. I have one small box in my Main Bedroom, not two. I'm paying for just two TV boxes—that's not the question. Here are m

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X1

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I could care less if it happens on other boxes. I don't watch on other boxes. I watch on MY box. It is MY box that the problem is occurring on.Have I restarted my box? I restart my box more than I flush the toilet. With all the restarting you people

L1ngus

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4 hours ago

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X1 PROGRAMMING GUIDE HAS A MIND OF ITS OWN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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user_iko0xe Welcome to our community forum! Thank you for letting me know about the pending request to increase your Device Payment eligibility so you can upgrade to a new phone! You've reached the perfect place to get help and we'll stick with you h

XfinityEmilyB

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4 hours ago

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Credit limit mobile

I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise

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Peacock Activation and Customer Service

I am a manager of my parents account to help them with their XFINITY. They signed up for a new plan in the end of October, which included Peacock premium for two years and had 90 days to activate. Due to the fact, they had a current subscription that was paid for that expired at the end of November.

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Customer Service

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@user_kg7quk, Thank you for allowing me to assist you today. One of the great things about dealing with us through Forums is that there doesn't have to be a phone call, and we can help you no matter where you are. Thanks so much for working with me t

XfinityAngie

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4 hours ago

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Cancel wifi plan

Hello Xfinity Support, I need to cancel my Xfinity Internet service, but I am currently living outside the United States and cannot receive phone calls or visit a store. Please cancel my service immediately. Below is my account information: Full Name: [Edited: "Personal Information"] Service Address

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