Xfinity Community Forum

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Cancel my Xfinity plan

How can I cancel my Xfinity Internet and house phone. But we are keeping mobile.

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Your Home Network

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poppy53 Hello! Thank you for reaching out. Please review the questions from @Again and let us know what you're experiencing so that we can assist you in the most efficient and accurate way possible.

XfinityBenjaminM

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44 minutes ago

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comcast.net

why can i not access my comcast.net email

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@user_sg1wmq I appreciate you making us aware of the cable being disconnected via Forums. I would be more than happy to review your account to see what's the status of these appointments. In the meantime, you can connect to one of our hotspot signals

XfinityRaul

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55 minutes ago

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Cable wire down

We had a bad snow storm and lost cable/internet connection. I called xfinity to report it and have had difficulty getting it repaired. We checked the wire coming from the house and noticed it was disconnected and wrapped around the neighbors fence across the street near the pole. They give me appoin

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@user_653z1n Hello there! Thank you for reaching out to our Xfinity Forums Team regarding your Xfinity Mobile billing. I can see how this would be a frustrating situation. I'd be happy to help you get in the right direction for a resolution. To get s

XfinityKassie

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59 minutes ago

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Overcharging

You all are illegally trying to charge my charge when it was paid off and transferred to spectrum. When I call the line beeps and cuts off and reps aren’t available. I will be getting my lawyer if these charges aren’t erased from my account and my card is charged. My phones are paid off and you’re s

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I was called with a survey. Please don't give me a survey again! I don't know the answers and this has caused me stress!

user_1zgudj

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1 hour ago

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How to file a complaint

I have tried many times to get my bill corrected by chat, phone call and visiting the store, and it still has not been resolved. I am desperate to talk to a real person who can really help me. The issue is that there are three accounts at the same address, two houses and a tiny house. When the perso

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Hello, @BlueBeetle! We sincerely appreciate you taking the time to provide this details surrounding your service concerns. I believe the second post was flagged as a "duplicate" post, which we encourage to avoid. Not to worry! I've gone ahead and mer

XfinitySara

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1 hour ago

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Internet Outage After Scheduled Maintenance

Yesterday, there was a scheduled maintenance event at my location at around 11:00am. I received noticed that we could expect service interruption. At around that time, my internet went out. Soon afterwards, I received a notice that the work was completed and everything is up. I waited but my interne

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@user_uycnas Thanks for reaching out to us we do apologize for any inconvenience you're having with your Xfinity e-mail and your third party e-mail accounts, to clarify do you still have an Xfinity e-mail or was your e-mail part of the Yahoo transiti

XfinityOrlandoM

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1 hour ago

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SMTP block for outgoing emails on iCloud, Yahoo, and Gmail using Apple Mail on MacOS

Beginning in mid‑January, Apple Mail on my Mac lost the ability to send outgoing email across all configured accounts. Because the failure affects three unrelated providers (iCloud, Yahoo, Gmail), the issue is not account‑specific, not tied to a single service, and not caused by user‑side settings.

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I am so disappointed by not finding Movies! on Comcast!

gerandran

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1 hour ago

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Movies TV network gone?

Suddenly this morning the Movies TV network is gone. Why? It’s bad enough I pay so much for my tier and don’t get TCM, now this channel is gone?

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My internet was working without problems up until Wednesday 2/25. I received noticed that there will be scheduled maintenance on Wednesday at around 11:00am and that we could expect interruptions in service. Sure enough, at around that time, m

BlueBeetle

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1 hour ago

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Internet Outage After Scheduled Maintenance

Yesterday, there was a scheduled maintenance event at my location at around 11:00am. I received noticed that we could expect service interruption. At around that time, my internet went out. Soon afterwards, I received a notice that the work was completed and everything is up. I waited but my interne

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Cable wire down

We had a bad snow storm and lost cable/internet connection. I called xfinity to report it and have had difficulty getting it repaired. We checked the wire coming from the house and noticed it was disconnected and wrapped around the neighbors fence across the street near the pole. They give me appoin

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Customer Service

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You guys have a team of people that I believe don’t even know they work for xfinity

I got a iPhone 17pro max about 6 months back and was trading in my 13 pro max I beaver received a label then I go to the store and they say it can’t be dropped off and to be honest I have my own life to live I can do your jobs for you from there my bill sky rocketed 259 dollars a month for 2 phones

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Devices

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Hello, @SKOLOJ. Are you experiencing the same problem? What troubleshooting steps have you tried so far?

XfinitySara

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1 hour ago

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Keep getting error message to tighten connection

Error message: RDK-03013 please tighten your cable connections

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Good morning @user_73d15c, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue you are having with the password for the email, but you have come to the right place for assist

XfinityJeff

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2 hours ago

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Cannot access email

We are former xfinity users who kept our comcast emails. All has worked well for over a year and we could access both of the email accounts We had with comcast addresses. Today we were unable yo access either a count through our Samsung email app on our phones, it kept asking for password, but would

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I just had this same thing happen to me. The sales agent talked me into a new phone and said my existing line i had through them would be free. I received the new phone to find my bill was the same no free line. Called multiple agents and supervisors

user_i1bvhf

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2 hours ago

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Lied to about free mobile line for a year

I signed up for xfinity internet and the agent said we would get a free mobile line for a year. The first bill they tried to charge me full price and I had to call an agent to get a partial discount. Now in month two I was just charged full price. The mobile line for a year is a scam and they make i

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hi there @BlankBlank01. If you see above your comment. We are not able to delete the account but we can block you. Please let us know if you want us to block your profile.

XfinityRoberto

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2 hours ago

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Forum account not wanted

I created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to unsubscribe option that I can find. Thank you in advance!

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user_1e5vpa Hi there! Our team would be happy to help as we understand how important it is to have online access. Are you getting an error message?

XfinityAirelle

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2 hours ago

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Account

I’m trying to sign in to my account

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Thank you so much for this information. Are you having this issue with other devices?

XfinityRoberto

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2 hours ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c

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Cancel subscription

I would like to cancel my xfinity subscription

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Your Home Network

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@XfinityNatalie Wall outlet

user_w0w99j

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2 hours ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c

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Account

I’m trying to sign in to my account

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Sign-In and Account Management

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