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Xfinity account does not have a primary user
I am trying to manage the billing for my Xfinity account, but it appears as if there is no primary user for the account. I am able to sign in using my email address on the Xfinity website, but when I select Billing & Pay -> View Bill & Transaction History, the page states that I do not have permissi
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Sign-In and Account Management
Lower my bill
My bill is close to $200. I need my plan lower. And no I do not want mobile
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Billing
Thank you for your help!
WiFi relocate
Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?
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Hello @User_544j335 Thanks for reaching out to us. Sorry to hear you are experiencing packet loss. We do monitor nodes and try to proactively fix issues when discovered, but there are many factors that could be causing packet loss that are not always
packet loss 80%
Every time it rains, I deal with packet loss that can reach up to 85%, and even today, with sunny skies, it’s still at 9%. I’ve had techs come out, replaced costly equipment, and called tech support, but the only solution they offer is to send another tech. Doesn’t Xfinity monitor its own nodes and
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Hi Joseph, Understood. I certainly appreciate your help to give it a shot. I've sent the DM to Xfinity Support as advised. Best, Longtime Comcast user
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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I am having the same issue but it is currently unresolved. I have a TCL Roku TV and it has been updated regularly to the most recent firmware and it plays Disney+ just fine on the TV side. I have gotten a new Xfinity Gateway box and installed it and
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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shghafir Gotcha! We can attempt to run entitlement refresh from our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:C
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
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Greetings, @user_cyynht! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor
XfinityJamesC
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Need to cancel service
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