Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (460K)
Got it @Sillylilydog and thank you for letting us know you’ve already tried those steps, for confirming when your service started, and for sharing that you spent over an hour speaking with an agent by phone. We truly appreciate your time and ef
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
Question
[Edited]
Why can't you get some form of QUALITY AI program for Closed Caption??? Really lousy for live broadcast.
Question
•
Customer Service
@user_df3b9c, I wouldn't recommend doing that as you're able to watch the recordings on other devices without issues, so it sounds like it would be an equipment issue. Now we have a couple of options we can do to fix this concern. We can pull up your
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
yes- i cleared cache and cookies, tried on my laptop and iphone (on browser and app)-same issues. i tried incognito mode. I have had service since April 4. i called your 1-800 number and talked to an agent for over an hour
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
Question
Good evening @Sillylilydog, and thank you for reaching out to us on our Community Forums regarding your issues activating Disney+/Hulu and Peacock—we appreciate you taking the time to contact us. We’ll be happy to help walk through some t
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
Question
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
Question
•
Xfinity Stream Website
I had similar problems. Toasted Arris modem, then Motorola replacement showed signs of thermal stress. Xfinity blamed modem, so I bought a new CM3000, only to be told the new CM3000 was broken right out of the box. Tier 1 and 2 said they
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level s
Question
Payments made by check may not be reflected in the Xfinity app until the check has cleared. Credit card payments require verification from the clearing house @nwgirl73. Payments may take one to three days before they are credited. Pending payments wi
Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
Question
I've obviously tried calling customer service, co-workers & relatives convinced me this was the best & only way to resolve this type of unique situation ... what am I missing?
Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
Question
I am having the same issues!! i just activated my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscript
Disney and Hulu activation
I have now spent over 50 hours over a month and still haven’t got my Disney and Hulu activated can someone please help
Question
My service was restored last month and my payment is not late - my question was how to ensure the payment is posted to my account once it clears as I indicated there was a delay of 3 1/2 weeks despite clearing immediately. If I understand correctly:
Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
Question
Unbelievable the lack of ongoing updated communication regarding the negotiations between Xfinity and Scripps Broadcasting with customers. Contacted Xfinity earlier this week and the customer rep was so nonchalant responding to my concerns about the
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
Question
Before I swap out my box I’m gonna delete all my recordings and do a system refresh and hope it will reformat my hard drive in my X1 box.
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
I checked all my connections and I believe my HDMI cables are in good working order. Before I swap out my box I’m going to delete all recordings and do a system refresh and hope it may reformat my hard drive in my X1 box
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
I do apologize @nwgirl73, but that is not something we can do one our end. We will need to wait for the payment to post before we can look at restoring services. We recommend in order to avoid any possible service interruption, that online payments b
Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
Question
Coax to my box and HDMI from the box to my TV
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
Thank you for replying, I should have clarified: I'm a long term customer and this is a unique, temporary situation as the payments are being made/sent by my employer. Last month the payment was received but not posted to my account (for approx 3.5 w
Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
Question
I do believe that will fix the issues. Are you using coax or HDMI to connect to your TV?
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
We're sorry to see you go, user_xoib68! We appreciate the time you spent with us. Just to make sure everything went smoothly—have you received the confirmation email for your disconnection request? To help clarify billing, Xfinity bills one mon
Charge after cancelling
I spoke on the phone to someone who told me that they were going to cancel my account at the end of the billed month, so that I would not start the next month of Wi-Fi and would not owe any money. A few days later I verified this through the agent chat that again I would have my account cancelled an
Question
@Tek I believe he's using the TV speakers and his Sony is switching to Audio System, which he doesn't want. At least, that's what I conclude from his initial post: "the Sony TV’s HDMI input can partially detect the cable box as an “audi
BIslander
commented
7 hours ago
to the conversation:
0
0
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
Question