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I had concerns about billing.
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Okay, thank you very much for that information. I will be able to assist you further with completing the activation. I will need some additional information. Please send us a direct chat message with your full name and complete service address to
Problem activating XB6 Gateway without using the App
I have connected the modem to the cable wall outlet, plugged in the phone line, powered it on and allowed it to boot up. I connected to my computer with ethernet cable and opened my browser, went to register.xfinity.com I got to the sign in page, entered my username and password. Got an error messag
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help
I’ve been without WiFi for over a week or more now I’ve been waiting for a appointment but everything is a week out I had one set for yesterday and the tech lied and said that they came by and nobody was home when I’ve been here all day but never actually showed up so they rescheduled for today well
Question
Please describe the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
Question
Good afternoon jg629. I can certainly understand wanting to take advantage of the top speeds. You can check the enhanced upload speed eligibility here. Please let me know if this helps.
Mid Split Availability
How can I determine when mid split service will be available in my area? The neighborhood across the street has had it for years. The infrastructure is capable of it in my neighborhood, as demonstrated by a service tech back in June. I haven't gotten any information about it though, and then plans a
Question
Remove Cable Modem MAC From Provisioning System
Hello - Who do I contact to remove a MAC address of a cable modem I own from my Xfinity account so another Xfinity customer can use it in the future? Thanks!
Question
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Customer Service
Coaxial cable still not buried one month after installation
About a month ago, I had Xfinity internet installed at my home. The technician ran a coaxial cable and told me it would be buried, but it has now been over a month and the cable is still lying on the ground exactly as it was left. Could someone please help me get the burial scheduled or let me know
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XB10 Availability
I've been met with terrible customer support via trying to upgrade to the XB10 - My plan is eligible for the modem, yes. Any hints, tips, tricks on how to secure one of these?
Question
Hello, @user_7bdiac! I hope you are having a fantastic Friday! We are happy to help with your questions about the equipment. We will get this all sorted out with you. Please send us a direct message with your full name and complete service address to
Returned-equipment billing question
Could an Xfinity employee help with a returned-equipment billing question? Please invite me to a private support conversation.
Question
Hello XfinityJon, The Gateway is not currently powered on. When I had it was powered and I had the problem the light was blinking White. This is not a new service address this account has been active for several years. I am currently online with the
Problem activating XB6 Gateway without using the App
I have connected the modem to the cable wall outlet, plugged in the phone line, powered it on and allowed it to boot up. I connected to my computer with ethernet cable and opened my browser, went to register.xfinity.com I got to the sign in page, entered my username and password. Got an error messag
Question
Thanks for confirming @user_hzzdph! Since you’re seeing similar behavior with YouTube as well, it may not be isolated to the Xfinity Stream Portal. For the Stream Portal specifically, have you already tried clearing your browser cache and resta
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dispute resolution
I have not had service within the past 2 months due to outages. Why am I being charged?
Question
Hello user_sellenp, I am saddened to hear about the challenges you encountered, but I am happy to help you. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging
service suspended due to lack of follow thru & miscommunication on behalf of agent for service provider
The confirmation number related to this issue and chat history with the agent is [Edited: "Personal Information”] With the current promo we receive, from Xfinity, to receive the discounted price, the account must have auto pay enabled. I live with 5 roommates, we split the internet cost and make 5 s
Question
I am not seeing a private message @user_1x5xvt. Can you check to make sure it was sent?
Down comcast line
DTE just came out because i thought it was their line sagging onto my deck but it is a Comcast line that i need raised or removed because it is low enough to hit my head and very low. Please help
Question
Closed
Xfinity WiFi hotspot access opened in response to Storm Isaias
Xfinity WiFi hotspot access opened in response to Storm Isaias
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Need a service technician
Workers were in our yard and cut the line. We need an agent to come out
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Customer Service
Concern moved here to the Customer Service help section.
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I am having issues with my Xfinity Modem
Hello, I am having issues returning my modem, and I am being charged for it. How do I get this sorted, please?
Question