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I received a reply to my direct message and was able to set up a phone conversation with an Xfinity agent working in the phone upgrade department. She told me that Xfinity’s policy is to not authorize a rebate unless the trade-in phone is received by
Device credit not being applied after 6 months of asking monthly and being told they will fix it.
I traded in an iPhone 14 Pro seven months ago for in iphone 17 during a trade-in promotion and I was to receive $23.05 a month credit on my bill every month for 36 months but it has not happened. I have contacted support every month since February when the bill comes, and every month a different age
Question
Technically if Xfinity printed the sticker they're the only one that can file a claim.
FedEx lost my trade in phone and Xfinity is trying to charge me bc they don't want to file a claim with FedEx
I have several open tickets, I have 3 way called FedEx and Assurant about where my phone is at. Xfinity has completely disregarded my problems. Now they tried to charge my card $500 for no reason. I need corporate to call me and either give me top dollar for my trade in or send me my phone back. It
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user_na4biw Good morning! I hope the move went seamless aside from your Peacock. I have a quick question. Did you change your promotion or services when you moved, or did you keep them the same?
Peacock
I just moved and my Peacock subscription is not working. It is giving an error message. I have tried to log out of all devices and log back in. It has an error message that my Xfinity email is linked to another Peacock account.
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What's the best way for customer service
Before anyone chimes in on dialing 1800xfinity. That's apparently not customer service. I have had customer service in person, but am looking for a number that doesn't lead to sales. Cancellation would be better if anyone has a direct number
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Customer Service
@user_7vybgt NOW TV service offers more than 270 live channels, which encompass major national and local networks such as ABC, CBS, FOX, NBC, and PBS. This link https://www.xfinity.com/nowtv shows all the channels included with the NOWTV I'll be hap
Options for local or network stations on NOW TV
I asked specifically if I would have access to local stations on NOW TV and was told by 2 representatives that I would. I understand that’s not true from what I’ve read. Can anyone recommend options for accessing network and local stations?
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Our local stations are broadcast through network affiliates, like the majority of cities. I’m looking for options to access all the networks. I appreciate any suggestions.
Options for local or network stations on NOW TV
I asked specifically if I would have access to local stations on NOW TV and was told by 2 representatives that I would. I understand that’s not true from what I’ve read. Can anyone recommend options for accessing network and local stations?
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We can certainly check what might be getting flagged by it. We appreciate you wanting to get started with us. Please send us a direct message with your full name and the service address, and we can take a look for you. To send a "Direct Message" to
New customer unable to complete identity verification
I’m a new customer trying to order Xfinity Internet. I created a new Xfinity ID and successfully verified both my phone number and email. When I enter my correct date of birth during checkout, I get “Unable to verify your identity.” After signing in, Account and Identity also shows “Something unexpe
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Same email issues for many weeks now. It is a frustrating thing. I also have tried all the "fixes" and "work arounds." Certainly a company as large and wealthy as Xfinity could provide your customers with a simple email access fix.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Hello @D36 Thanks for joining us here on Xfinity Forums. We'd be happy to take a look into this for you and I'm sorry to hear about your recent chat experience. We certainly want to make sure you're clear on everything with the mobile plan and bill.
Agent gave contradictory pricing and abandoned chat
I am requesting that an Xfinity supervisor review a recent live-chat interaction with an agent named Rohan. During the chat, I explained that I had moved to a residence where internet is already provided and that I wanted to cancel my existing Xfinity internet service while keeping my Xfinity Mobile
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Thank you for the information @user_60ek8r. The xFi complete is a older add-on that we offered that would provide unlimited data, but with the plans we have now unlimited data is included. We can take a look at your account and see what promotions yo
$28 bill suddenly $104-Quadrupled Overnight
My bill just quadrupled from $28 to $104 for mobile and wifi. It looks like a bait and switch-quadrupling the cost for worse quality wifi. The wifi itself has been noticably worse for the past 2 months and I am being charged more than double for it. I would like to speak someone about a promotion, o
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I have done this Eva. 530am central time. A message was sent by me with my full name and service address. This is not fair that FedEx loses my package and Xfinity doesn't care and won't give me the money for it then tries to charge me more after Fed
FedEx lost my trade in phone and Xfinity is trying to charge me bc they don't want to file a claim with FedEx
I have several open tickets, I have 3 way called FedEx and Assurant about where my phone is at. Xfinity has completely disregarded my problems. Now they tried to charge my card $500 for no reason. I need corporate to call me and either give me top dollar for my trade in or send me my phone back. It
Question
Mahoganie3 We'll be happy to check it out for you. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "
No signal after thunder
My Internet and cable both stopped immediately after a loud thunderclap. The gateway has only a flashing orange light, and my cable box says ‘Looking for a signal.’ I have replaced the Ethernet and coax cables and power-cycled the equipment. Both services are still down.
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Peacock
I just moved and my Peacock subscription is not working. It is giving an error message. I have tried to log out of all devices and log back in. It has an error message that my Xfinity email is linked to another Peacock account.
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Customer Service
user_qdb8a2 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the issue you're having while watching Disney+. Are you noticing this using the app on X1, or are you using the Disney+ app?
Disney plus freezes on commercials
Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number o
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The outage map had already noted that there are no outages in the area.
No signal after thunder
My Internet and cable both stopped immediately after a loud thunderclap. The gateway has only a flashing orange light, and my cable box says ‘Looking for a signal.’ I have replaced the Ethernet and coax cables and power-cycled the equipment. Both services are still down.
Question
NFL network
I will leave after over 29 years if I don’t have red zone
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Channels and Programming
New customer unable to complete identity verification
I’m a new customer trying to order Xfinity Internet. I created a new Xfinity ID and successfully verified both my phone number and email. When I enter my correct date of birth during checkout, I get “Unable to verify your identity.” After signing in, Account and Identity also shows “Something unexpe
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Sign-In and Account Management
Unable to call from overseas: Active mobile line billing issue
Hello, I am currently outside the United States and cannot contact customer support by phone. I previously cancelled my services, but my online account shows that my mobile data line is still active and charging me, even though it hasn't been used since July 15th.Because I am overseas, I need an off
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Xfinity Compliments
Agent gave contradictory pricing and abandoned chat
I am requesting that an Xfinity supervisor review a recent live-chat interaction with an agent named Rohan. During the chat, I explained that I had moved to a residence where internet is already provided and that I wanted to cancel my existing Xfinity internet service while keeping my Xfinity Mobile
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Billing
Hello @ShareholderG, thank you for taking the time to leave a post. Sorry to hear you've been having such a frustrating experience trying to get connected with the right team. While the 1-800-XFINITY number is the primary support line, our team here
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What's the best way for customer service
Before anyone chimes in on dialing 1800xfinity. That's apparently not customer service. I have had customer service in person, but am looking for a number that doesn't lead to sales. Cancellation would be better if anyone has a direct number
Question