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I am also frustrated with Xfinity assistant. Their little boxes you have to click doesn’t have the problem I am having and it’s a frustrating loop to NOT get any answers.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
nope rebooting is not working
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
We're here to help if you're still running into issues! Has anything changed since leaving your comment?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Xfinity 4K channels 1354-1391
Xfinity has all of these 4K channels available, but rarely uses them, except for a periodic sporting event. There must be more 4K programming out there that could utilize these channels. Why isn’t Xfinity using these channel and providing more 4K content?
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X1
My Internet line burial was not completed
The line from the road to the house was marked and buried. The line from the point on the side of the house to the actual entry point for the house was not marked and was not buried. I have not been able to get the ai assistant to progress with this problem.
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Customer Service
same issue here tips on here haven’t worked, will try reboot next, certainly don’t want to get into the “help” loop
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
Supposedly unlocked
Hi, I am having a device activation/carrier lock issue with a Pixel 6a hardware model. Frontline bots cannot assist. Looking to connect with an official employee to review the IMEI lock file. Thanks!
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Devices
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Channels and Programming
Same problem here. I’ve done all the troubleshooting steps. The signal drops at almost the same time every game. Do an internet search for Braves Vision signal problems and you’ll literally see dozens of examples from other people on different cable
Braves Vision
I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very
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user_a5r4ce- Thank you for choosing Xfinity and reaching out to us for assistance with your services and plan. We're glad to have the opportunity to help. Let's work together to troubleshoot any service concerns, review your current needs, and
Doubled Internet Subscription Fee
This morning I learned that the monthly bill for my Xfinity internet subscription will increase from the current $54.60/month to $101.17/month, almost doubling. The service is for 1GBPS with no data cap. I also subscribe to Xfinity Mobile at $51.17/mo. I spoke to an Xfinity agent who offered 1 GBPS
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Not getting full advertised speed
Hello, I just upgraded my modem to a Netgear Nighthawk CM3000, which I selected from the approved Next-Gen compatibility list. My account plan is for 2 Gbps down and 250 Mbps up. However, after installing it my speeds are measured at 1.38 Gbps down and 42 Mbps up. After an online search, I'm curious
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Your Home Network
barryhoyt We can troubleshoot this further on our end today as it will require us to obtain your account details. Forums- Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In th
The attempt to send data to the server "smtp.comcast.net"
My outgoing e-mail has stopped working. I've tried all the trouble shooting I can find online, and no luck. It randomly works for a few minutes, then back off again. It says my password is wrong, but I've double checked it and it's the same one I've been using. It's also the same password for the in
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Doubled Internet Subscription Fee
This morning I learned that the monthly bill for my Xfinity internet subscription will increase from the current $54.60/month to $101.17/month, almost doubling. The service is for 1GBPS with no data cap. I also subscribe to Xfinity Mobile at $51.17/mo. I spoke to an Xfinity agent who offered 1 GBPS
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Billing
@Xfinity Support please respond
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
Hello @user_fphtyq thank you for reaching out on our community forum I would like to look into this further for you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on t
XB6 wired device incorrectly shown offline, preventing port forwarding
I have an Xfinity CGM4140COM/XB6 gateway with what appears to be a device-inventory/xFi synchronization problem. The affected device is a wired Ethernet Debian server configured for DHCP. The XB6 at 10.0.0.1 successfully assigns the server an IPv4 address via DHCP and is its default gateway. The ser
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Worst experience
I waited all day for the technician he said sorry I missed you and I’ve been here all day and they told me I would have to wait until Sunday after I already waited a week
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Your Home Network
this is my current power on downstream, it continues to increase and channel 22/23 are the ones coming up with uncorrectable codewords even after power cycling and resetting the gateway
Packet loss and uncorrectable codewords after a maintence
Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue
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Channel ID 12 1 2 3 4 5 6 7 8
Packet loss and uncorrectable codewords after a maintence
Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue
Question
Go to xfinity stream live TV, select favorites. Your favorites are stored there and you can use that to rebuild the guide on your TV. Took me abut 15 minutes.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
I have done every possible fix that Xfinity assistant said to do and googled fixes to get rid of the quick tips on my favorites. Now we have to use the big guide channel to see what is on. It was fine yesterday. I am not going to drive to the neares
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On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question