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Hey there, @user_elubme, thanks for reaching out through Xfinity Forums regarding your account and getting your mobile device suspended. I would be happy to help and you have reached the right place. Can you please send us a Direct Message with your
suspend mobile for deployment
I have spent 4 hours and almost a month trying to get our home internet to stay the same and my husband's ipad mobile service suspended because he is deployed. It still is not fixed! May 9 -My husband arranged for the mobile service to be suspended as he left the country for his 10 month military de
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user_zacavb, Thank you for reaching out and creating a new post. I appreicate you taking the time to create a new post. I see you've noticed some performance issues as of late, and you'd like to investigate further. I did check the levels at the
be-1005-pe11.onesummer.ma.ibone.comcast.net 63% packet loss
This started last night but I only dug into it this evening. It appears that be-1005-pe11.onesummer.ma.ibone.comcast.net is failing and dropping 63% of packets sustainably. It was actually 44% about 30 mins ago so it seems to be getting worse. |-------------------------------------------------------
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At the end of the day, a lower offer is a better offer. I can relate to wanting the best promotional option to save more money in the long run. We offer competitive promotions to new customers to compete with the prices other companies are offering t
Long time customer in Florida and now in DC
Hello, My wife and I are long time Comcast/Xfinity customers with cable, internet, and cellphone. I feel overlooked as I see new customers are getting a significantly better price and discounts that are not available to us as loyal long time customers. could you please do something to help lower our
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EDIT/UPDATE: I went out and inspected the cable Comcast laid more carefully and want to add this to the post because it significantly changes the situation: The replacement cable is unterminated on BOTH ends. It's just sitting on/near the ground, bot
Six weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
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Howdy user_7b5d73 👋 I appreciate you coming to our community to connect with us, and you're in the right place for help! Above all, we never want you to be dealing with service issues of any kind, much less your appointment not completing as it was
Complaint regarding Comcast xfinity
I made a appointment to fix my connections, appointment was made for 06/08/26 I received many texts from Comcast xfinity to confirm my appointment, the day of the appointment received a couple more texts stating the tech was on the way, got another text saying sorry we missed you, I made arrangement
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@user_s7kivz I apologize, for security purposes that information is not made available, and we do not have access to bank account numbers. My best suggestion is to provide them either your Xfinity billing statements, and/or bank statements.
I I want to be able to get my full bank account information from Xfinity that I use for my autopay
I am the original count holder of my account for Xfinity. What I want to do is that I want to get my full account number and routing number of my bank that I have them set on autopay for and the reasoning that I don't know it by heart is because my uncle had that account and I just wanted to know wh
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Thank you for your reply but frankly I find it underwhelming. Things are tough today and everything costs more. Loyalty should count for something and maybe just giving the best offers to new customary have loyal long term customers looking to switc
Long time customer in Florida and now in DC
Hello, My wife and I are long time Comcast/Xfinity customers with cable, internet, and cellphone. I feel overlooked as I see new customers are getting a significantly better price and discounts that are not available to us as loyal long time customers. could you please do something to help lower our
Question
Complaint regarding Comcast xfinity
I made a appointment to fix my connections, appointment was made for 06/08/26 I received many texts from Comcast xfinity to confirm my appointment, the day of the appointment received a couple more texts stating the tech was on the way, got another text saying sorry we missed you, I made arrangement
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Customer Service
Thanks for posting on our community forums, user_5yniof. Do you have the service as part of our Xfinity Membership rewards? Or is it due to subscribing to our 1 GB plan? Have you tried using our xfinity.com/yoursubscriptions website to activate
Peacock issues
My account says I have Peacock premium but when I go into Peacock it doesn't work. It used to work, now it does t. I have not changed my TVs or passwords and when I use the xfinity app and click on their link it doesn't work. I tired in mobile app and on box. And they won't connect me to someone liv
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Yes I needed ed and I still do need the my full account number on Xfinity letterhead because I'm being audited and they are very specific on what they want and they want to see. My bank account is autopayed to you guys so who do I talk to that will b
I I want to be able to get my full bank account information from Xfinity that I use for my autopay
I am the original count holder of my account for Xfinity. What I want to do is that I want to get my full account number and routing number of my bank that I have them set on autopay for and the reasoning that I don't know it by heart is because my uncle had that account and I just wanted to know wh
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user_bm0v5f, thank you for reaching out and creating a new post. I hope you are doing well. I see you are looking to acquire a new phone, but there appears to be a hang-up. Do you know how long ago the original credit check was completed? To confirm,
Payment plan for phones
I am getting this error when trying to get a new phone for months. “Up to 0 lines on device payment plans” My credit was frozen when it first ran a check and has never tried again. Can we get this fixed?
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@E550m I completely understand why this feels frustrating, it can be really disheartening, especially after being a loyal customer for so many years. We truly value that kind of long-term relationship, and I’m really glad you shared how this is
Need help to get the 5-year 1GB Internet Plan for $50/month
I keep seeing Xfinity ads for 5-years of 1GB Internet service for $50/month and a free modem. I feel like I'm getting ripped off by paying more. I need help from someone at Xfinity to change my plan.
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Still waiting nearly 2 days later and no Xfinity email response. I will update this thread when that happens. Ridiculous.
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No international mobile service
We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an
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