Xfinity Community Forum

Hey @user_9fcb60, Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to see what we can do to get you online! Please send a direct message by clicking the chat icon in the upper right corner of the p

XfinityDemitrius

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6 hours ago

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Ghosted by service tech

I became a new internet user Xfinity 07/01/2026 and have not been able to get my modem activated and have been without internet for almost half of this month. I was ghosted for service technician appointment scheduled Sunday 07/12/2026 and did not receive any notice or reasoning as to why. I’m confu

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Requesting Review and Debt Recall for Account Cancelled In-Person

Hello, I recently discovered that a closed Comcast account was sent to a third-party collection agency. However, I explicitly cancelled this account in person at an Xfinity retail store and believed it was fully resolved with a $0 balance at that time. It appears there was an administrative error or

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Billing

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Thank you, the great xfinity support staff was able to resolve the issue after escalation.

user_bf7mw6

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6 hours ago

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Peacock removed after service changes

Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re

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user_m1pbsn. Thanks for letting us know. Since the WiFi extender is connecting to your phone, it sounds like the extender itself is online. To help narrow this down, is your PC able to see the extender's WiFi network at all, or does it fail when you

XfinityDilary

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6 hours ago

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WiFi extender

My WiFi extender won’t connect to my pc but it connects to my phone so I know it’s on. I’ve restarted everything and nothing worked

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Good evening @user_017v7z , and thank you for reaching out with your Xumo Box concerns. We appreciate you bringing this to our attention. I see that you're getting stuck where it asks you to verify your account by entering the last four digits of y

XfinityAlyssaA

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6 hours ago

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Xumo Box

While setting up my New Xumo Box it shows you are linked to account and now let us confirm by entering last 4 digits of my phone nember that is where I get stuck. It does NOT recognize my phone number which I have been using for last 20 years for all my Xnifty devices and account. I tried to swap th

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Moved here to the customer service help section.

EG

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6 hours ago

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Ghosted by service tech

I became a new internet user Xfinity 07/01/2026 and have not been able to get my modem activated and have been without internet for almost half of this month. I was ghosted for service technician appointment scheduled Sunday 07/12/2026 and did not receive any notice or reasoning as to why. I’m confu

Question

We appreciate you taking the time to reach out today about your billing concerns, @user_iza3ck. Sorry to hear it wasn't the best experience. We can take another look to see how we may be able to help. Please send us a Direct Message with your full na

XfinityLinda

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6 hours ago

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Billing issue

Hi, I need a billing escalation. An Xfinity agent promised my bill would be $55/month, but a supervisor later admitted the information was incorrect and refused to honor it. I also have a dispute over data overage charges. Can someone please review my account? I have screenshots from the chat.

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4kdvr (XG1v3)

I keep getting error messages on my DVR when trying to play certain movies. I have every streaming channel except a few. What am I missing, it seems this upgrade came out several years ago. How can I get a new box? Will i loose all my recordings? Purchases? It would be nice to just go to my local st

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X1

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Thanks for reaching out @PatH59! I can certainly see why you'd be frustrated. If you agreed to a change because it was presented as the same plan at a lower cost and later discovered it wasn't equivalent to what you previously had, I'd be looking for

XfinityAldrik

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6 hours ago

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Billing

I called Comcast to report an outage and they offered to review my bill to see if they could save me some money. They offered to put me on the same plan at a reduced cost but it turned out it was an inferior plan and now they will not reinstate my old plan. Any suggestions? It seems insane that a co

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Hey @prove. Thank you for visiting our official Xfinity Forums Community support page. We provide a variety of ways to view the Xfinity Internet data usage. We recommend visiting our 'Check your Xfinity Internet and Mobile data usage' support page.

XfinityDemitrius

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6 hours ago

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Is there an issue accessing the Data Usage page?

Good Day! When I go to https://customer.xfinity.com/#/devices#usage and login, it hangs and eventually logs me off. There are no ad blockers or such in place. I was happily using the Xfinity app until now, but you pulled it from my phone saying the phone was too old (2021, Android 11). Can you lend

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Billing

I called Comcast to report an outage and they offered to review my bill to see if they could save me some money. They offered to put me on the same plan at a reduced cost but it turned out it was an inferior plan and now they will not reinstate my old plan. Any suggestions? It seems insane that a co

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Customer Service

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Billing issue

Hi, I need a billing escalation. An Xfinity agent promised my bill would be $55/month, but a supervisor later admitted the information was incorrect and refused to honor it. I also have a dispute over data overage charges. Can someone please review my account? I have screenshots from the chat.

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Customer Service

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Hey there user_hl70k8, we appreciate you reaching out here on the community forums! We can take a look to see what can be done. Please send us a direct message with your full name, name on the account (if different), and service address, we'll get th

XfinitySean

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7 hours ago

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Network Routing Issue: High Ping to VALORANT / Riot Direct Backbone Peering Hop 10+

Hello, I am experiencing a sudden, persistent routing issue impacting my connection to VALORANT (Riot Direct) servers. Starting yesterday, my ping jumped from 30–40 ms to a constant 90–120 ms across all North America servers. All other online games and services are operating normally with clean loca

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Hello @user_83ifcw were you looking to have a post deleted? Or were you wanting your forums account deleted? @Again shared a link that may be helpful

XfinityAbby

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7 hours ago

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How to delete from forum

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Thanks for posting on our community forums, user_dup07a. When you say you tried language reset, are you referring to the audio settings on the X1 TV Box? You can also check our "Manage language and audio mode in the X1 Guide" article for more informa

XfinityDilary

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7 hours ago

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Some channels broadcasting with Spanish Audio.

Certain channels, such as the HBO channels, Flix, FXM, FXHD have been broadcasting in Spanish for several weeks. I have tried Audio Language Reset many times, and it is having no effect. English is my primary language. Please help me.

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Thanks for reaching out @user_30vaix! I can definitely understand how frustrating it is to get a new TV set up and then run into issues connecting it to the internet. A few quick questions to help narrow this down: Is the TV able to see your WiFi

XfinityAldrik

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7 hours ago

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Help with the internet for a new tv

I have a new samsung tv and it wont connect to the internet

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Some channels broadcasting with Spanish Audio.

Certain channels, such as the HBO channels, Flix, FXM, FXHD have been broadcasting in Spanish for several weeks. I have tried Audio Language Reset many times, and it is having no effect. English is my primary language. Please help me.

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Customer Service

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Thank you for reaching out to our team. I will be happy to take a look at that email migration from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if

XfinityJohnG

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7 hours ago

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Excessive time delays for receiving emails

This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun

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user_kyw23c, thank you for reaching out and creating a new post. I see you'd like to get the XG1v4, which is certainly possible. This is a 4K DVR, so you'll need to add the service, or it can replace your current DVR equipment if you have one already

XfinityVianney

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7 hours ago

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XG1v4 boxes

are there anymore available, from anywhere or anyone?

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Seeing the identical issue on my line (residential 2 Gbps down / 200 Mbps up, still occurring July 2026). Sustained uploads die roughly 8 seconds in with TLS "bad record mac"; downloads and small requests are fine. I ran the same elimination you did

user_djuj90

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7 hours ago

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Possible packet corruption affecting large TLS uploads on Comcast backbone (AS7922) toward Chicago CDN edges

HIGH LEVEL SUMMARY Large HTTPS uploads fail consistently with TLS error ERR_SSL_BAD_RECORD_MAC_ALERT when using a Comcast/Xfinity residential connection. The identical uploads succeed immediately when routed through alternate backbone paths (Google Cloud WireGuard tunnel and corporate VPN). Testing

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