Xfinity Community Forum

You have a couple of options. We can have new equipment shipped out to you that you will receive in 3 to 5 days, or you can go to your nearest Xfinity store and have it swapped free of charge. Which option do you prefer?

XfinityDuron

replied

2 hours ago

to the conversation:

0

U

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

Good evening @user_5rpelv, and thank you for reaching out on our Community Forums with your pixelation issues. I see that you stated it is only happening on live TV but on multiple channels. We're happy to help run through some troubleshooting steps.

XfinityAlyssaA

commented

2 hours ago

to the conversation:

0

U

Live tv pixelating

Why does live tv pixelate but streaming and recordings play okay? Just changed from 1080p tv boxes to 4k boxes. pixelating happens on multiple channels but seems to be only live tv.

Question

U

How does that work, would I get a new one from you and send mine back in?

user_5nh8t6

replied

2 hours ago

to the conversation:

0

U

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

Accepted Solution

Hello I do hate to hear that you are dealing with inconsistencies in service at this time. Have you tried swapping out your modem?

XfinityDuron

commented

2 hours ago

to the conversation:

0

6

U

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

U

Accepted Solution

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

•

Customer Service

8

1

0

refund

For the last 4 days we have been having an "urgent network performance issue" in my city. I want to know EXACTLY why this issue is happening and how many more days it will take to fix. I also want to know if myself and everyone else in town will be receiving refunds for these lost days of intermitte

Question

•

Your Home Network

6

0

It is not our intention to make any of this seem deflective @Miguel650. We are working hard to get a resolution to get these channels back. I also have a Link with additional information on this. We can also look over your account to see what promoti

XfinityAbby

replied

2 hours ago

to the conversation:

0

M

The channels for local sport networks in New York City have a constant issue with the signal leading to freezing and pixelation. This only happens in channels like YES and SNY which I usually watch for baseball games. It is not isolated and is present on every game. If I watch using the Xfinity Stre

Question

... iOS devices (iPad, iPhone, Macs) ... (Server Port 995). ... Mobile devices are usually set up for the IMAP protocol which uses port 993. Port 995 is for the POP protocol. Are you sure you are using the right protocol/port combination?

BruceW

commented

3 hours ago

to the conversation:

0

U

syncing email ios

none of my iOS devices (iPad, iPhone, Macs) are syncing email. I stopped at my local Xfinity store and they said "it was above their pay grade". The email setting and server port are the same on all devices (Server Port 995). What can I do to update the settings on Comcast.net to make this work?

Question

I do understand why this can be frustrating when it comes to losing channels you love @Miguel650, It is always good to evaluate your options and make sure you are getting the services that you need for your home. We are always happy to review your ac

XfinityAbby

replied

3 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

M

Losing NFL Network Opened My Eyes

This is a follow-up to my original post regarding Xfinity dropping NFL Network/RedZone and me considering leaving. I had an appointment with AT&T this past Saturday and was honestly surprised to learn I’d be paying almost $200 less if I switched. On top of that, they still carry NFL Network and RedZ

Question

•

Customer Service

7

0

M

Oh - i read the directions on how to contact on another post and thought that was the way to go - apologies

meowracer

replied

3 hours ago

to the conversation:

0

M

No electricity for FIVE DAYS

Comcast dug in my neighbor's yard but she is not a comcast customer. They have been without power for 5 days and was told it would be fixed but nobody came out, and she can't get in touch with anybody. I called and got a ticket but these people can't wait longer for ELECTRICITY in HOUSTON to be rest

Question

M

This is a follow-up to my original post regarding Xfinity dropping NFL Network/RedZone and me considering leaving. I had an appointment with AT&T this past Saturday and was honestly surprised to learn I’d be paying almost $200 less if I switched.

Miguel650

commented

3 hours ago

to the conversation:

0

3

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

meowracer, thank you for reaching a new post. I also see you followed up directly, and I'll circle back there shortly. As a heads up, sending an unsolicited message to our team is a violation of the community guidelines. We kindly ask that in the fut

XfinityVianney

commented

3 hours ago

to the conversation:

0

1

M

No electricity for FIVE DAYS

Comcast dug in my neighbor's yard but she is not a comcast customer. They have been without power for 5 days and was told it would be fixed but nobody came out, and she can't get in touch with anybody. I called and got a ticket but these people can't wait longer for ELECTRICITY in HOUSTON to be rest

Question

Hey @user_f8vsc0 I know receiving an unexpected charge can be nerve wracking. Do not worry, we are here to help! Did you recently receive any notification through email that your billing cycle dates would be changing?

XfinityEva

commented

3 hours ago

to the conversation:

0

U

Deduction from [Edit: Personal Information] credit card

What was this for...just today. I'm on automatic checking account. My monthly is due 5-30-26. See email... Your automatic payment of $22.24 was processed successfully with your account ending in [Edit: Personal Information]

Question

U

Deduction from [Edit: Personal Information] credit card

What was this for...just today. I'm on automatic checking account. My monthly is due 5-30-26. See email... Your automatic payment of $22.24 was processed successfully with your account ending in [Edit: Personal Information]

Question

•

Billing

10

1

0