Xfinity Community Forum

U

As a service provider, that is what Xfinity should do - provide service. If this is not censorship and their efforts are to save customers money, why not let the consumers decide if they want to pay more to receive ABC?

user_latuew

commented

3 hours ago

to the conversation:

0

U

Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

Good evening @user_n2sxjn, and thank you for reaching out to us on our Community Forums—we appreciate you contacting us. Just to confirm, are you trying to obtain call logs from an XFINITY Voice (landline) service or from an XFINITY Mobile lin

XfinityAlyssaA

replied

3 hours ago

to the conversation:

0

U

Woody

I want all the call logs from February until April

Question

Hello user_soqr01, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time.

XfinityJeffB

commented

4 hours ago

to the conversation:

0

U

Customer service complaint

I was just on the phone with a rep (a man named Joesph) for almost an hour. He left me on mute the majority of the call claiming to be speaking with a supervisor. He called me back on a separate line. After another few minutes he advised me that I didn’t have to pay and that he had restored my servi

Question

Thank you for letting us know @user_eauzau I would like to review this a little further with you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon locate

XfinityAbby

replied

4 hours ago

to the conversation:

0

U

In Store Experience

I stopped today in your Branford, CT retail store to turn in equipment. This was my second trip; the first trip the transaction was handled by a cheerful, competent sales associate who took my stuff and gave me a receipt; entire transaction took less than a minute. This evening I went back to drop o

Question

U

Customer service complaint

I was just on the phone with a rep (a man named Joesph) for almost an hour. He left me on mute the majority of the call claiming to be speaking with a supervisor. He called me back on a separate line. After another few minutes he advised me that I didn’t have to pay and that he had restored my servi

Question

•

Customer Service

9

2

0

@user_9j35he, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes

XfinityChelseaB

replied

4 hours ago

to the conversation:

0

U

Xfinity home app not connecting

I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still

Question

Thanks for reaching out to us @user_nb3zw3! We appreciate you for trying the steps EG recommended. I completely understand how connections issues like this can be frustrating when they interrupt your work and when you’re trying to relax outside

XfinityAldrik

replied

4 hours ago

to the conversation:

0

U

Internet keeps disconnecting

My xfinity internet has been disconnecting regularly about 5-10 times a day in the last week or so. Previously never had this problem. I have gigabit internet, I've reset the router several times even shut it off today for about 4 hours to try and reset the IP lease, still disconnecting after that.

Question

U

Don't agree to any new package with Xfinity. They trick you into thinking you will keep your channels at a lower rate, but all they do is remove your premium channels and charge you a higher cost for the non premium cable channels.

user_ed2n1n

commented

4 hours ago

to the conversation:

0

U

Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question

Hello @user_igxvvt thank you for reaching out on our community forum. When it comes to parental controls the PC can still be paused while connected via ethernet cord. The system recognizes the device by the MAC address. Do you know how to check the M

XfinityAbby

commented

4 hours ago

to the conversation:

0

U

Pausing internet access

Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.

Question

U

Nope. Wasn’t waiting 40 minutes. Just another incident in a long list with the company. Disappointing but not surprising. Perhaps this staff member could use some help.

user_eauzau

replied

4 hours ago

to the conversation:

0

U

In Store Experience

I stopped today in your Branford, CT retail store to turn in equipment. This was my second trip; the first trip the transaction was handled by a cheerful, competent sales associate who took my stuff and gave me a receipt; entire transaction took less than a minute. This evening I went back to drop o

Question

user_uhmx4zThank you for reaching out. I understand you have run into some trouble with Paramount Plus on X1 for some time, as this has been an ongoing issue. We have seen other reports of this as well, but each situation is different. I'd like to ch

XfinityVianney

commented

4 hours ago

to the conversation:

0

U

Paramount Plus

Hi, I am constantly having issues streaming shows through Paramount plus through Xfinity system. This has been an ongoing issue for me and seems to be an ongoing issue that others have had for years. Has a solution been figured out beyond a bunch of tricks that make it work for a while and then end

Question

U

No sound again on tennis channel

Tried troubleshooting?

Question

•

Channels and Programming

6

0

U

Now xfinity said someone will contact me from their "executive department". Two reps hung up on me. One supervisor call never came What are the odds this "executive" contacts me? Do yourself all a favor. Just cancel xfinity now.

user_ed2n1n

commented

4 hours ago

to the conversation:

0

U

Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question

Thank you for posting on our community forums, user_ewjuzq. I see BruceW offered some assistance with our website link. Did that website help? Thanks for your help, @BruceW!

XfinityDilary

commented

4 hours ago

to the conversation:

0

U

Retrieve my emails

How do I retrieve my emails?

Question

U

To update everyone, they are saying the plan they removed from 12 hours ago is no longer offered.

user_ed2n1n

commented

4 hours ago

to the conversation:

0

U

Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question

U

If anyone wants to know the update from this, the "help" from infinity wont text the phone number on file to verify the account.

user_ed2n1n

commented

5 hours ago

to the conversation:

0

U

Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question

Could you please confirm if you have checked the spam folder to see if any of the inbox messages are going through there, Motorfixer?

XfinityNatalie

replied

5 hours ago

to the conversation:

0

Cannot recieve emails, but I can send Mail with COMCAST.NET account

Haven't received any email just over a week now

Question

U

I agree …Please get this straight!!! When will this issue be resolved!!!

user_ie7ex2

replied

5 hours ago

to the conversation:

0

U

Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

Question

U

XFinity Truck Parking in Residential Area

This Xfinity truck is being illegally parked in a residential neighborhood regularly since early winter. The driver parks the commercial vehicle just a couple of feet away from a driveway and near alley creating a dangerous visibility situation.

Question

•

Getting Started

5

0

U

I sent a message but will anyone really answer. I had a supervisor not call me back, one rep throw me back in queue after 30 minutes and a 4th who put me on hold and never came back. If you simply kept the rates the way they are with a modest

user_ed2n1n

commented

5 hours ago

to the conversation:

0

U

Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question