Xfinity Community Forum

My Comcast.net email has been discontinued. But when I try and get codes for steaming and stuff it sends it to that email. I can’t figure out how to remove it from my account. I tried changing the preferred email and that did not solve it.

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Email

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I feel sure that xfinity is not just negotiating on behalf of customers. If they are, tell us how much the bill would go up and let us have a say in the matter. I promise Xfinity is losing something else or they would simply jack up the price and mov

user_fvri7s

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7 hours ago

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Loss of CBS

I have been a customer since 1992 and have never experienced a loss of a channel. I feel like this is a ploy to be able to raise the cost. I pay close to $400 a month and have not seen a discount since losing CBS…what’s up with that. Either bring back CBS, lower the rate or be prepared to lose long

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Sounds like a plan @WAPhilsPhan! If you need further assistance, create a public post (without your personal information) with your concerns, our team will be more than happy to jump in!

XfinityQuemekia

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7 hours ago

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Tv freezes with comcast cable box

My tv freezes here and there

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user_unrwyc, Thank you for creating a new post and providing your feedback on the store visit. I'm glad to hear you got the great service our customers have come to know and love, and we'll make sure they get the recognition they deserve.

XfinityVianney

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7 hours ago

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Customer Service 100%🌟

I went to the Xfinity store at North Lincoln Ave. Chicago IL and the two agents Steve and Dayne were very helpful. They helped me sove the problems I had with the WiFi calmly. They are very nice, friendly and understanding. I give them a complete 100% star🌟

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Thanks for replying. No, not wireless. Strangely, today there has been no picture freezing, everything has been working beautifully. Last evening, it was freezing every few minutes and while watching a DVR recording, I hit fast forward and it wouldn'

WAPhilsPhan

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7 hours ago

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Tv freezes with comcast cable box

My tv freezes here and there

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I think customers should be given a credit on their bill until this is resolved because I now have to subscribe to other services to get ABC. These other services are making it easier for me to cancel Xfinity all together.

user_f10uvs

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8 hours ago

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Why am I not getting abc

I am not getting abc anymore. Why

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Customer Service 100%🌟

I went to the Xfinity store at North Lincoln Ave. Chicago IL and the two agents Steve and Dayne were very helpful. They helped me sove the problems I had with the WiFi calmly. They are very nice, friendly and understanding. I give them a complete 100% star🌟

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Customer Service

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Cancellation

I need to cancel my service

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Your Home Network

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Have you tried rebooting your modem to remove the red light on your modem?

XfinityDuron

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8 hours ago

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Red light on my Xfinity Gateway MXB1 wall-mounted modem

I noticed that my wall-mounted (Xfinity Gateway MXB1) modem has a red light (vs. the usual yellow light). But, as far as I can tell both my internet & TV are working. I live in a senior community that now (since Feb 2026) receive both of these services as a bundle. What does the red light signify? H

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@user_w7zsnb Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the enterta

XfinityLinda

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8 hours ago

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E.W. Scripps contract

Make a deal already. Comcast held out on Altitude KSE Programming (Colo Avalanche & Denver Nuggets)for over 3 yrs. I'm fed up with the way you do business. Comcast does not care about the customer( their subscribers ). Comcast: WE DON'T CARE, WE DON'T HAVE TO;WE'RE THE PHONE/ CABLE CO. They are too

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user_kwi4m5, First, I want to say thank you for your service! Also, I appreciate you completing the verification process on your end. Once it's completed, you should see the status update within 2 weeks. I understand, however, you did this month

XfinityVianney

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8 hours ago

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Military verified diamond status

Hi, I did the verification months ago but my account level is still gold. Would appreciate any assistance. thanks

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Red light on my Xfinity Gateway MXB1 wall-mounted modem

I noticed that my wall-mounted (Xfinity Gateway MXB1) modem has a red light (vs. the usual yellow light). But, as far as I can tell both my internet & TV are working. I live in a senior community that now (since Feb 2026) receive both of these services as a bundle. What does the red light signify? H

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Customer Service

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Thanks for meeting us here in our community, @user_q0ad92, about your promotional pricing. We're happy to look into this further with you. Please send us your full name and complete service address by Direct Message. We look forward to hearing from y

XfinityLinda

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8 hours ago

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Promotions

I went to get the new Samsung s26 ultra and their banner litterly says open new or existing line and get line on us for free for a year that was first, second was getting 1100 off the phone with acceptable trade in. When I got my first s26ultra I only paid 107$ today when I added second line I paid

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Without the direct message with your account information we do not have access to the account. The direct messaging icon should be on the top right of the forum to the left of the bell icon.

XfinityJohnG

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8 hours ago

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More than 9 hours with customer service- still not resolved

I have been trying since February to get a former land line ported to the new Xfinity mobile phone you sent me. I the past 10 days I have spent almost 9 1/2 hours- NOT A TYPO - trying to get the cellphone operational with the landline number. Every time I call it is 60-90 minutes, that person has to

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Military verified diamond status

Hi, I did the verification months ago but my account level is still gold. Would appreciate any assistance. thanks

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Customer Service

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Promotions

I went to get the new Samsung s26 ultra and their banner litterly says open new or existing line and get line on us for free for a year that was first, second was getting 1100 off the phone with acceptable trade in. When I got my first s26ultra I only paid 107$ today when I added second line I paid

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Customer Service

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I have had same issue i went to get the new Samsung s26 ultra and their banner litterly says open new or existing line and get line on us for free for a year that was first, second was getting 1100 off the phone with acceptable trade in. When I got m

user_q0ad92

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9 hours ago

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Xfinity not honoring new phone purchase promotion

I purchased a new Iphone 17 Pro from Xfinity mobile on Nov 2, 2025. The promotion was $400 off new phone price since I did not have a trade-in and $40 off phone line for 1 year. After activing the phone and receiving my first bill, I realized the promotion was not included. I did several live chat w

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The thing is, if Yahoo can deliver error free email, why won’t Comcast/Xfinity do it and get past this nightmare?

19regor39

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9 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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