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We understand where your frustrations are coming from, @user_xt57oo, and we definitely want to take a closer look into your experience to help make things right. We’re committed to finding a resolution and supporting you every step of the way.
Fake offer from customer service and they won’t honor the offer, been use Xfinity for over 15 years .
This is what i am dealing with now I can apply a loyalty discount that will reduce your monthly bill to $50 for the next 12 months. Me : Every month will be $50 ? And prior to the plan expiring, you will also be notified about it. We can surely help you renew your internet plan to provide you with t
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Xfinity landline phone number changed without consent
Xfinity phone landline number was changed without my consent. We have had this number for over 10 years. Please change it back
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Home Phone Service & Equipment
@XfinityAlyssaA it’s not work! I am filing small court for fraud . With solid evidence.
Fake offer from customer service and they won’t honor the offer, been use Xfinity for over 15 years .
This is what i am dealing with now I can apply a loyalty discount that will reduce your monthly bill to $50 for the next 12 months. Me : Every month will be $50 ? And prior to the plan expiring, you will also be notified about it. We can surely help you renew your internet plan to provide you with t
Question
I chatted for close to 4 hours and made no progress. It wasn’t even like we were arguing or going back and forth. It was just all these delay tactics - the same ones the phone reps use. I asked 6 times for a chat transcript to attach so my DCP compla
Cancelling Service
I tried all day to get support for cancelling my service. My promotion/contract ended and it makes sense for me to go to a different provider with better customer service. The first person I spoke to would only downgrade me plan, not cancel. The 2nd person I spoke to insisted that the provider I wan
Question
@user_87u1ge Thanks for adding a post to the community. Many channels have been slowly updated to internet channels, but you should be able to view the same ones you see on the other box. Try pairing the card again with the steps here https://www.xfi
Cable card tivo
Just powered on a tivo with cable card after not being on since 2024. None of the channels are authorized. Do I need to re pair the cable card? My other tivo is ok.
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user_uoa9qb I would like to look at your account. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."
Xfinity Support
Diamond member. Peacock Premium stuck in 'already active' loop on Xfinity but 'Not Currently Subscribed' on Peacock. Activation screens loop. Please manually re-provision/resync the entitlement.
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@user_fnmt28 thanks for taking the time to post on our Xfinity Community Forums page and to share that feedback. I'd love to make sure that Ajay receives the proper kudos for the job well done. Please send a direct message including your full name an
Xfinity Support
Hello! I got support from agent Ajay and I wanted to rate that agent as 10 stars but I didn't even get that after i end my chat, app didn't ask me about stars or rating. So I want to make sure that agent will get that 10 stars as excellent customer service!!
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Hey there, @user_87j90e, thanks for reaching out through Xfinity Forums regarding making changes to your services. This is definitely not the customer experience we want you to have. Can you please send us a Direct Message with your full name and you
Cancel phone
I was lied to about needing a mobile phone in order to decrease my internet/cable service. I do not use the phone, it is still in the box and I do not want to pay the monthly charge. Again, the agent lied to me. I was on hold 45 minutes today, after being re-directed to mobile phone services, eventu
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MLB channel
I added the device for the MLB Chanel but it’s not working
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Sign-In and Account Management
Cancel internet service after this billing cycle
I want to cancel my service after the completion of this billing cycle
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Your Home Network
Cancel phone
I was lied to about needing a mobile phone in order to decrease my internet/cable service. I do not use the phone, it is still in the box and I do not want to pay the monthly charge. Again, the agent lied to me. I was on hold 45 minutes today, after being re-directed to mobile phone services, eventu
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Customer Service
Excellent Home Service
I want to complement your technician Louis who visited my home on March 1st. He was very knowledgeable, courteous and had a great attitude. He patiently answered my questions and explained the issues clearly to my satisfaction. He fixed the issue, and cleaned up coax ends so my system is functioning
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Xfinity Compliments
Thank you for verifying the steps you took with another agent user_nhwp67, you are able to watch on other device, and not your Xfinity TV box?
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
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Thanks for responding. I've been going around in circles. I repeatedly get emails from Xfinity saying I'm not taking advantage of Peacock Premium, but every time I try to set it up it's frustratingly complicated and I give up. When I login to mysubs
Xfinity Support
Diamond member. Peacock Premium stuck in 'already active' loop on Xfinity but 'Not Currently Subscribed' on Peacock. Activation screens loop. Please manually re-provision/resync the entitlement.
Question
user_4rmnjg Thank you for stopping by our Forums for help with the MLB channels. We are more than happy to help make sure you can watch the games! What device is it that you added, and are you getting any error messages or codes?
XfinityChelseaB
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MLB channel
I added the device for the MLB Chanel but it’s not working
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