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Refund

How long does one have to wait to get a refund? It has been two weeks since I was double charged on my bill and no one seems to want to give me back my $211 that I was charged twice for this is ridiculous.

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Billing

Concern moved here to the E-mail help section.

commented

56 minutes ago

to the conversation:

Email pass word

My phone says that I need to add Comcast pass word to open email. Have no clue why or even what that pass word is.

Question

I uninstalled and reinstalled the app and there’s still no advanced settings that allow access to the gateway that’s in bridge mode. And there’s no longer any access through http://10.0.0.1 so Xfinity has made it impossible to manage the gateway.

user_knybcb

replied

56 minutes ago

to the conversation:

bridge mode

tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help

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Picking up Wifi Gateway

I have a gateway to be picked up at an xfinity store. I need someone else to pick it up for me though. How do I authorize that or can they just pick it up?

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Customer Service

Need to update billing or account statement

I need to add another name to billing or account statement to show proof of residency how can I get this done

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Customer Service

I can't access my account with Firefox or Brave but can with Librewolf

Pretty much says it. When I sign in, I enter my user name (as I have been doing for the past many years) and the browser returns me to the user name entry page instead of moving on to the password entry. Same behavior on Firefox and Brave on multiple machines. This has been going on for a couple of

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Sign-In and Account Management

user_75cd0f, Thanks so much for reaching out to Xfinity Support. We don't have a way of knowing when it will be available in your area. The best advice is to keep an eye on your billing statements for any upcoming changes, and check your Xfinity app

XfinityAngie

commented

1 hour ago

to the conversation:

Fdx internet

Im on the 2000/300 internet plan here in jacksonville florida and would like to know when will the wifi 7 gateway and fdx internet will be available for my address and account?

Question

Stream app keeps crashing

For the past week, the app keeps crashing at random times of the day. It makes me log back in sometimes up to 10 or 15 times a day. The first time I try to sign in it gives me something went wrong message. The second time is successful, but it may only last a half an hour before it kicks me out mid

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Xfinity Stream Website

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

1 hour ago

to the conversation:

Fdx internet

Im on the 2000/300 internet plan here in jacksonville florida and would like to know when will the wifi 7 gateway and fdx internet will be available for my address and account?

Question

Same here, was working earlier now all I can get is the business login which won't allow me to login because I don't have a business account. Can someone please fix this? I can't login to check my email.

JPWildman2

commented

1 hour ago

to the conversation:

Comcast business email signin

When I go to sign into my email from the Xfinity main page, it takes me to a Comcast business sign in box. I do not have a business account. What is going on ??

Question

Fdx internet

Im on the 2000/300 internet plan here in jacksonville florida and would like to know when will the wifi 7 gateway and fdx internet will be available for my address and account?

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Customer Service

user_jbbirv, thank you for reaching out to Xfinity Support. I would be happy to take a look at your account and see what we can do to fix this for you. Please send us a direct chat message with your full name and complete service address to “Xf

XfinityAngie

replied

1 hour ago

to the conversation:

The credit was not applied to my new account.

I have submitted several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my new residence on May 30, 2025, but these amounts have not been applied to my new account, an

Question

Hey @user_b0jo79, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to try and get you access to your account. Are you currently using an Xfinity ID/Email and password to log in? Are you rec

XfinityDemitrius

commented

1 hour ago

to the conversation:

Can’t sign into my account

I’ve tried several times to sign into but can’t

Question

Thanks for the info on direct messaging. And thanks for moving to the Customer Service section!!!

user_48c948

replied

1 hour ago

to the conversation:

term contract

Hello, I have a term contract and the discount I get goes away on 1/25/26 I believe. I wanted to see if I can do another term contract for 1 year like before and get a similar discount. I'd like to keep the services the same as I have. I sent a direct message 2 days ago but have not heard back.

Question

The credit was not applied to my new account. I have sent several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my n

user_jbbirv

commented

1 hour ago

to the conversation:

The credit was not applied to my new account.

Question

First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ? With this test, we are trying to isolate this down to being ei

commented

2 hours ago

to the conversation:

Terrible Internet Connectivity

My internet is constantly just not working. It still says there is internet but it is incredibly slow and will not load anything. and the fact that you cannot speak to a live agent with this company is absolutely ridiculous. as soon as this pay period is over, i will be switching companies.

Question

Hey @user_zoe037, thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Stream Application picture quality issues. When attempting to stream, is the video feed

XfinityDemitrius

replied

2 hours ago

to the conversation:

Xfinity stream freezes

My television keeps freezing while using Xfinity stream

Question

ret60sp, Thanks for reaching out to Xfinity Support. If you don't plan on using/subscribing to Peacock, there is no need to worry since it will not apply to you. The only reason this would affect you is if you were a current Peacock subscriber and yo

XfinityAngie

commented

2 hours ago

to the conversation:

terms of service

I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract

Question

The credit was not applied to my new account.

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Customer Service

"View WiFi Equipment" Option Missing in Xfinity App

Hello, I am trying to set up port forwarding in the Xfinity app by following the instructions here https://www.xfinity.com/support/articles/xfi-port-forwarding. I navigate to the WiFi tab (step 2), but there is no option to select "View WiFi Equipment" (step 3). How should I proceed to set up port f

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Xfinity App