Official

Accepted

Unanswered

Advanced Filters

Search Results (530.7K)

Most Recent
Selected Most Recent
Internet plan

What is included with the internet plans?

Question

5

0

0

It always looked the same iirc. I also have a Channel 41. Also, today was a good day. I didn't notice any issues today outside 1 packet loss event while gaming that lasted maybe a second. Channel ID 1

 to the conversation: 

0

XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]

Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl

Question

Moved here.

 commented 

6 hours ago

 to the conversation: 

0

0

California resident cancel service online

Hi, I want to cancel my home internet service without talking to your sales reps on the phone. It's my understanding that California now requires you to provide a method for cancelling service in the same manner as was used to sign up (online). Please help me cancel my internet without talking to an

Question

My Bill went for $ 319 to $ 646.  Enough of Xfinity for me !!

 to the conversation: 

0

0

my Xfinity bill doubled

Without warning and without any explanation, my Xfinity bill went from $60 to $119 and some change. They stole it because I have auto pay. I had no discounts. it's been the same for over 2 years. I live in California and am disgusted by their disregard to the people that elected them. I plan to cont

Question

California resident cancel service online

Hi, I want to cancel my home internet service without talking to your sales reps on the phone. It's my understanding that California now requires you to provide a method for cancelling service in the same manner as was used to sign up (online). Please help me cancel my internet without talking to an

Question

11

1

0

Moved here.

 commented 

6 hours ago

 to the conversation: 

0

0

I have been approved for the lifeline program

I have been approved for a lifeline program just need to get it activated to my Xfinity account

Question

False restoration times/outage map/can’t speak to ANYONE!!!

I’m so irritated with Xfinity right now. My internet has been out for almost 12 hours. When I look at the outage map, it appears that there is no real outage. The only thing on that map is a purple house to show where I am. The restoration time keeps changing to later and later, starting with it cla

Question

6

0

0

Disconnection. Can I get my chat back?

Disconnection. Can I get my chat back?

Question

3

0

0

Hey @user_wj3b6a, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the missing Xfinity Mobile device. Have you had a chance to visit our 'How do I track and receive my Xfinity Mobil

 to the conversation: 

0

0

Phone ordered from Xfinity marked as delivered but I did not receive

Hello, this is regarding ticket number [Edited: Personal Information] i ordered an iPhone from Xfinity. I received notice that it was delivered and signed for but I have not received the phone. please help me process a refund for a phone i paid for and did not received.

Question

user_lyai1x, Thank you for reaching out. For redemption issues, we have a way to have our Xfinity Membership Support team look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicki

 to the conversation: 

0

0

No Option to Redeem Peacock Premium as Platinum Member

I am a Platinum rewards member, which includes Peacock Premium at no charge as a benefit. I used to see the option to redeem that on the membership benefits page, but I no longer have that option today when I went to redeem. https://customer.xfinity.com/membership I saw there is another URL to bypas

Question

CNN recordings on the Stream app.

When I watch CNN recordings on the Stream app, the audio and video are not synced.

Question

7

0

0

Account Seemingly Disappeared

This might be a bit lengthy, so please bear with me. I had a comcast.net email address that I set up about 14-15 years ago. I only used that email address up until I made a secondary email account through Gmail. Eventually, I moved away and set up my own internet service through Xfinity using my pho

Question

8

0

0

Status update?? Are we no longer supporting Amazon firesticks?   please fix this issue.  rollback update.  or patch for older firesticks.

 to the conversation: 

0

0

To go channels not working or any channels that are good out of home

None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.

Question

Unprofessional Conduct: Chat Agent Minal Remotely Rebooted My Home Gateway Twice After Disagreement

Today I experienced incredibly unprofessional and retaliatory interaction with an online chat agent named Minal today, September 28, 2026, at approximately 10:30 PM EST, which resulted in them intentionally disrupting my home internet service. I contacted support regarding an issue with an Xfinity M

Question

5

0

0

peacock free offer won't let me activate now says not eligble

peacock platinum member. received free peacock premium offer says it is redeemed. cancelled old peacock account I was paying for through xfinity. Now when i try to follow the link to activate , it says not eligible. Is this because our tv is in a condo bundle, even though we pay for the internet our

Question

4

0

0

@XfinityEricB​ It was placed online. They should've warned or noted that it would change right away, but i never saw it. Oh well, it's over and done with. No need to continue with discussion. Thanks for the reply.

 to the conversation: 

0

Downgraded plan as current plan w/promo expires on Saturday

So i just downgraded my plan(new plan is lower speed) as the promo for my current plan ends on Saturday. However, as soon as i switched plans, the speed was downgraded right away. I thought i still had my current plan till Saturday before the new downgraded plan went into effect. I basically, got ch

Question

forum icon

New to the Community?

Start Here