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Bankruptcy
Hello , i need to advised I have filed for bankruptcy since August 2025 case number #[Edited - Privacy] attorney info is Attorney [Edited - Privacy] phone number [Edited - Privacy]
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Billing
Xfinity Stream App not working
Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfin
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Xfinity Stream App
I have the same issue. Went to store not available in my area. Received a email stating I can upgrade equipment and still not available.
Xb10 availability
I talked to Xfinity online and they told me that the Xfinity store would either have the xbo10 modem or would be able to order it for me. When I get to the Xfinity store, they tell me I can’t get xb10 because my neighborhood needs to be upgraded to the same upload/download speeds. Is this true? I’ve
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Manual Credit Screening
Need to trigger a manual credit screen on account due to credit reporting bureau freezes. have removes freeze so need to trigger the manual screening instead of waiting 3-6 months before the automated process possibly occurs. This is so we can actually do a DDP for an upgrade.
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Devices
Greetings, @user_kgx2q7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor
Cancel Membership
I would like to cancel my Xfinity membership as I am moving into a new house and there is not available Xfinity internet in the area. Cancelling on Feb 28h before my next autopay is scheduled would be nice. Thank you
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Thank you jedossous for reaching out, we hope you are doing well. I would also be frustrated if I had an unexpected bill change. Please send a direct message with your account info (name, address, and phone #) How to Send Us a Direct Message:1.
Billing Dispute: Unauthorized Plan Upgrade Sent to Collections.
I am writing to request an escalation regarding an unauthorized plan upgrade and a wrongful collections action with IC System. Background: I was a long-term customer on the Internet Essentials plan ($29.95/month). For reasons unknown, my plan was unilaterally upgraded to the 'Connect' tier and recie
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File a complaint against Xfinity
Is there a regulatory agency that Xfinity answers to, where I could file a complaint against this terrible company and their scammy business practices? thanks!
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Your Home Network
Good Morning, @user_eu3k6d! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly strange to continue to receive a balance email, but showing $0 on your end. I would be more than happy to investigate t
Xfinity kept saying I have payment due but my account shows nothing
I kept getting an email saying my payment is due. However, when I logged on to my account, all I see is an inactive account with 0 amount due.
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Customer Retention
I have been a loyal customer for 30+ years. I am tired to my bill going up every single year for BASIC service. I would like to upgrade to your 50+ channel Tv and keep high speed internet bundled with it. I know exactly how much you are offering this package for to new customers: $120/month. I want
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Billing
user_w6q78x, I am sorry to hear you had trouble getting the speed you were promised. I would like to do what I can to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do
Cancel My Account
Cancel my account. No negotiation. I paid for 2 gigs for months and have troubleshooted multiple times with your team. You delivered ~2.5mbps download speeds for over a month and I work hybrid. Terrible service and horribly predatory website and service designs. I love that I'm on a chatroom in 2026
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Cancel My Account
Cancel my account. No negotiation. I paid for 2 gigs for months and have troubleshooted multiple times with your team. You delivered ~2.5mbps download speeds for over a month and I work hybrid. Terrible service and horribly predatory website and service designs. I love that I'm on a chatroom in 2026
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Customer Service
Xfinity kept saying I have payment due but my account shows nothing
I kept getting an email saying my payment is due. However, when I logged on to my account, all I see is an inactive account with 0 amount due.
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Customer Service
@user_rt7jzn thank you for the update and solution you provided for the rest of the community until we can fix this on the back end. The goal of our community is to share answers for all and staying as public as possible. Sometimes we ask customers t
Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers
I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch
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Reading back through the thread, It appears others have already put in a ticket for the issue. I am not having the problem any more but it sounds like others still are, as I stated earlier in the thread. For me after a week, miraculously all eps were
Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers
I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch
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@user_pzlz0x I'm sorry to hear we've made you feel this way. This is not the experience we want for any of our customers. The XER10 does not support bridge modem. I have a list of a few things that're also not supported which include Voice services
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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user_d5sat3 We appreciate your time in reaching out to us here on our Xfinity Forums. @EG is correct that the email service was provided at no additional charge, however we definitely want to see if we are able to assist you. Can you clarify what the
Email migration to Yahoo
Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin
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I told the original customer service representative that I was going to bridge the device; they assured me I could bridge the device. The tech that was to install it didn't show up on time and took almost over 2hrs to even get it setup. I come to fin
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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user_dk92ny, Thanks for getting back to us. I would like to take a closer look at your account so that we can determine the best way to fix this. It is difficult when we don't know what equipment you have. Please send us a direct chat message w
AMC keeps going to Spanish
I just watched the Green Mile in English,now all the movies after that...are in spanish! Commericals and subtitles are in English! Why is this happening? I want English ONLY please
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Hi Kathy! Thank you for being one of our loyal customers at Xfinity and we appreciate you using our Xfinity Forum Community platform to communicate with us.😀 From what you told us, you are seeing if we can offer an upgrade to your current TV and In
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Customer Retention
I have been a loyal customer for 30+ years. I am tired to my bill going up every single year for BASIC service. I would like to upgrade to your 50+ channel Tv and keep high speed internet bundled with it. I know exactly how much you are offering this package for to new customers: $120/month. I want
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