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Can I just give you my name and service address? I can't get the direct message to work!
Video/audio out of sync for ALL recorded programs
When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??
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@XfinityBillie i sent the msg just waiting on a response
Billing concerns
On 8/15 i changed my internet plan to lower it and was advised it would prorated. I received a bill for over $200 and was told there was an outstanding balance of $31. I made a payment on 9/7 for the $31 and there is still an outstanding balance of $171 which i understand one month was not paid of $
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Promotional rate expired - looking for existing-customer pricing
Hi, my 24-month promotional discounts expired on June 1, and my Internet bill increased from about $50 to approximately $109.82 per month. I’d prefer to stay with Xfinity and would appreciate help reviewing any current promotional, loyalty, or other pricing options available for my existing account,
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Billing
If you are an "Official Xfinity Employee" why not answer the question? I, too, want a number to call to discuss removing my TV plan
Deflect deflect deflect
Many users request a live agent by the phone and your responses are to deflect. What is a LIVE AGENT PHONE NUMBER?
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No error code. When I attempt to set up a show to record it says the show is set to record but then when I look at scheduled upcoming recordings it says nothing set to record, and so nothing records.
NOW CLOUD DVR NOT WORKING
We had a recent tornado and outage for 1 week. Now my NOW CLOUD dvr not working. Tried restarting gateway, several times. Im still paying for a service im not getting. The AI ASSISTANT for xfininity is the worst I have encountered. Can't get a real person or any help, very frustrated.
Question
wil episode six be available at a later date for Paramount+ with Showtime?
Lioness season 3, episode 6
Lioness season 3 episode 6 is not available with my paramount + showtime subscription. I have not had this issue before with any of the other seasons or episodes.
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user_1v9kf5. Can you clear the cache and cookies and try again?
Video/audio out of sync for ALL recorded programs
When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??
Question
Help hooking up internet, DVD player and TV. Does it cost any thing
Vizio flat screen TV 10 years ago
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On Demand
It says I am signed in and still won’t let me start a new conversation!
Video/audio out of sync for ALL recorded programs
When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??
Question
@user_1v9kf5 Please make sure you are logged in first. Then try again.
Video/audio out of sync for ALL recorded programs
When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??
Question
It won’t let me click the “start new conversation” button
Video/audio out of sync for ALL recorded programs
When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??
Question
@user_cuivam My team is happy to have helped you, and we hope you have a good day.
I want to cancel without service without needing to call
Would simply like to cancel my services without the pressure of calling.
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Hello @user_e71icl! Thank you for your service. Being away from home on active duty while trying to resolve disconnected services, disputed charges, and account configuration issues would be incredibly difficult. After spending hours seeking help and
Request to Escalate to Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
Question
I have been an Xfinity customer for approximately 15 years and am currently serving on active duty away from my primary residence, which is also my current Xfinity service address. My services have now been disconnected/cancelled, and I have been tol
Request to Escalate to Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
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Thank you for reaching out to our team here about that Peacock activation. I will be happy to see what options we have from here for that issue. In order for me to do that I will have to ask you to send me a direct message with the full name and comp
Peacock Premium Activation 90-day Window Missed
Hi, I'm currently subscribed to the Xfinity 2GB Internet Plan, and Peacock Premium is included as one of my benefits. Unfortunately, I was unaware that there was a 90-day activation window and missed the deadline. Peacock Premium is still listed as a benefit of my current Internet Plan, so I'm hopin
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clhung - Thank you for sharing that information! Enrollment in the Student Deals program is a self-service process. If you're not seeing a specific offer, it may be because your school is not eligible for that particular promotion rather than there b
Switch to student plan
Hi, I'm a graduate student and my bill is more than doubling this month from $30 to $74, so I would like to switch to one of the student discount plans since I can't afford to pay $74 while I'm still in school. Is there a way for me to switch? If not, I'll have to cancel service and figure something
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aluminum has any one addressed your modem concern?
Can I use a rented voice modem with a user owned data modem
Subject pretty much says it. I have two modems using a splitter: a voice modem is rented from Xfinity for the Voice service and a data modem (user owned) is used for ... data. I want to replace the data modem with a newer, DOCSIS 3.1, high speed modem. Can I use the old voice modem and just swap out
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Thanks for that information, user_1v9kf5. Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click
Video/audio out of sync for ALL recorded programs
When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??
Question
Their AI assistant is the worst I've encountered. I can't even get a real person, not that it would help. So frustrating to not get a service paid for. Maybe a class action lawsuit could get it resolved.
user_hcu276
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3 hours ago
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NOW CLOUD DVR NOT WORKING
We had a recent tornado and outage for 1 week. Now my NOW CLOUD dvr not working. Tried restarting gateway, several times. Im still paying for a service im not getting. The AI ASSISTANT for xfininity is the worst I have encountered. Can't get a real person or any help, very frustrated.
Question