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Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Channels and Programming
Greetings, @user_nb8omy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating Peacock, but you have definitely c
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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Ok the iphone works fine with the streaming but it asked me to sign in with my user name and password and the tv just asked me to authorize the tv with xfinity.com/authorize and a 6 digit code. which i did. how to fix the sign in on tv to use usernam
Is the xfinity stream app completely nonfunctional?
I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?
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I am so glad they were able to help, @user_t1ytt0! Thank you very much for circling back around to your post for the sake of the community :) If you need anything else, don't hesitate to create a new post to get started, and our Digital Care Team rem
Wifi name not showing
A tech came to set up my wifi but the name isn't showing in available networks I've restarted all devices being used and it only shows on one of them
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Hello, I have deleted the app and re-added it. I have removed other devices so that only 1 device is running. I have made sure that the tv is authorized by xfinity and the model is compatible. I am using the new xfinity gateway and I don't have a 2nd
Is the xfinity stream app completely nonfunctional?
I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?
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@XfinityAdrienne Please add my feedback as well. I was surprised to see the TV broadcast fee went up $10.90. No difference in service just increase in fees and costs. I am now paying $60.50 for popular tv package and then $49.90 for tv
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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@EShade01 Subscribing to their Business Class Service which has a static WAN / public IP address that doesn't change is an option, however, it costs more money than Residential Service.
IP Address Geolocation Issue
I reside just outside of Philadelphia and was trying to stream an NHL game involving teams from New York on ESPN+. I received an error saying the game was blacked out. The issue is that I don’t reside in the New York area and it was an out of market game. I need to get the geolocation of the IP addr
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Running into the same problem only on apple devices (iphone, ipad, mac) but works on windows devices. I did some troubleshooting and it maybe that the certificate for smtp.comcast.net has expired.
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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cookielady731 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and
Collections
Trying to buy a house. On husband's credit are 2 xfinity bills for $86 to 2 different collections agencies. We do not have an account. We only have email. Please explain.
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@user_m1h4mg exactly. When mentioning this they say they don’t see any promotions on my account and can’t do anything.
Just lost 13 year customer
Won’t negotiate. Paying $220/month. Cancelled and customer service rep didn’t care
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Our team would love the opportunity to review your account for current promotions and TV plans! If you could please send me a DM with your first and last name along with your full-service address, we can get started.To send a "Direct Message" to Xfin
Just lost 13 year customer
Won’t negotiate. Paying $220/month. Cancelled and customer service rep didn’t care
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Unfortunately, I only know Google calendar. I tried to send out an invite from google calendar and it worked fine, passing DMARC because it was sent out using a gmail address. I looked at the headers and see no ...prod.outlook.com references a
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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Official Solution
Thank you for working with our team to get your frustrations resolved and finding a new plan that meets your needs. Be on the lookout for when your area gets upgraded to our mid-split infrastructure for faster upload speeds!
Is there a way to talk to a live agent?
I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl
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Collections
Trying to buy a house. On husband's credit are 2 xfinity bills for $86 to 2 different collections agencies. We do not have an account. We only have email. Please explain.
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Billing
@Hrachel28 Thanks for reaching out to our team for help. I’m sorry to hear of the issues you've experiencing for your mobile phones. Can you please direct message me your first and last name along with your full service address so that I can as
Xfinity associate lost phone now not eligible for promotion!
On Sept. 26th my boyfriend and I went to my nearest store and did the trade in for my iPhone 15 to the iPhone 17 estimated for over $820. I do not remember specific dates after this, but I do remember roughly the time and days these events happened. My phone was shipped to me and I received it 9/30/
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@EG Thank you for moving the post here, so we can help out! Hello user_s5fy48. Thanks for creating a post on our Xfinity Forums. I would be happy to help you out with the account changes. Can you please send us a direct message with your name and se
XfinityPaula
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billing
i dont want hbo tenant
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