Xfinity Community Forum

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Xfinity edited my posted comment—specifically the part where I questioned whether this move was politically motivated. That decision only makes it feel like it is.

user_jk7dhf

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5 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Help

Hi I have to send xfinity device to the office so I need a copy from the office

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Devices and Equipment

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Thanks for reaching out @user_7h8saz! This sounds like an issue where the Peacock Premium Plus (No Ads) upgrade isn’t appearing correctly on the Xfinity side, which can prevent Peacock from recognizing the upgrade. Since you’re also seein

XfinityAldrik

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5 hours ago

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Peacock does not recognize upgrade

I added the upgrade to Peacock Premium Plus, No Ads, paying you $6 per month for this. Peacock does not recognize my upgrade. I contacted Peacock support and they said to contact you. I tried to unlink and re-activate my Peacock account through My Subscriptions, but when I click Unlink there's a big

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Comcast Email is not working on Iphone

As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon

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Email

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user_g010zn Thank you so much for stopping in for help with these error messages. We are always happy to help. If I could get a little more information on what you are doing when you get the error, I would be able to better assist. Is this error popp

XfinityAmandaB

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5 hours ago

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Help

I keep getting messages. ""Network unavailable." Or, "Not registered on the network." I pay $200@ Month fir that?

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@KM1062 We are glad to hear that the issue has been resolved. My team is always here to help if you should need us in the future. Have a great night.

XfinityShawn

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6 hours ago

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K

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Thank you for reaching out @user_r7dv5s! I personally would be frustrated if I continued to receive bills after being told multiple times that all services were canceled back in October. Since you’re still receiving final bill notifications af

XfinityAldrik

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6 hours ago

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Cancelled Service - Still Getting Bills

I cancelled ALL Xfinity services in October 2025. I kept getting charged for a couple of the mobile lines. I called and spoke to 3 different people. The last person I spoke with assured me my service was cancelled in October and I would be getting reimbursements for the additional charges. I did get

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Help

I keep getting messages. ""Network unavailable." Or, "Not registered on the network." I pay $200@ Month fir that?

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Accessibility

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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Xfinity Stream Website

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@user_ves3h3 Actually we do have a “smart tv” (a Roku) that works without a box Oh, I didn't realize that Roku sold smart TVs -- until I googled it and read the wikipage. My brief exposure to Roku was 15 or so years ago, when my son-in-law gave

KM1062

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6 hours ago

to the conversation:

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K

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

Question

Thank you, @ajgilliam, for trying those steps—we appreciate you taking the time to do that and are happy to take a closer look. To get started, please send us a Direct Message with your full name and the service address associated with the acco

XfinityAlyssaA

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6 hours ago

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Peacock Streaming Activation Issues

Hello, I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that: "Your Xfinity account is already linked to another Peacock account" I can't find a way to unlink that other account to allow me to l

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Cancelled Service - Still Getting Bills

I cancelled ALL Xfinity services in October 2025. I kept getting charged for a couple of the mobile lines. I called and spoke to 3 different people. The last person I spoke with assured me my service was cancelled in October and I would be getting reimbursements for the additional charges. I did get

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Billing

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https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email Making the link live [clickable].

Again

commented

6 hours ago

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Pop servers no longer showing folders

iPhone mail app no longer shows folders using Comcast account. Xfinity escalated tech support says it is an Apple problem since xfinity web mail shows folders. Apple support says that xfinity no longer supports pop or pop3 and you cannot switch to imax. Apple support says to use web mail until the u

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@user_l11fib I received a letter that someone created an alternate email address on my account. It was not me. Was this a snail mail letter or an email you got on your primary email address? No one can create an alternate email address on

Again

commented

6 hours ago

to the conversation:

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U

someone created an alternate email

I received a letter that someone created an alternate email address on my account. It was not me.

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I tried using a new browser and private browsing and I am still prompted that my subscription requires activation. Upon following it to peacock I get the same error that the account is already linked. Hopefully we can force an unlink so I can just s

ajgilliam

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6 hours ago

to the conversation:

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Peacock Streaming Activation Issues

Hello, I am trying to activate my peacock subscription through the link on the xfinity streaming site, however when entering an email on the peacock site it says that: "Your Xfinity account is already linked to another Peacock account" I can't find a way to unlink that other account to allow me to l

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@webshop1 enable a disabled email account You'll need to give us more details. How long has it been disabled?

Again

commented

6 hours ago

to the conversation:

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enable a disabled email account

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@BrooklynCenter In my Comcast email I cannot compose, reply or forward emails. I can get emails no problem. I get the error “An error occurred inside the server which prevented it from fulfilling the request”. Comcast can't seem to assi

Again

commented

6 hours ago

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Can only receive emails

In my Comcast email I cannot compose, reply or forward emails. I can get emails no problem. I get the error “An error occurred inside the server which prevented it from fulfilling the request”. Comcast can't seem to assist me. I cleared my cache, tried incognito, a new browser, reset my password, di

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@user_d0v4pn Are you using a third party email app or webmail? If the former have you tried the latter?

Again

commented

6 hours ago

to the conversation:

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U

Can not receive any xfinity emails while here in Mexico. I have never had that issue before.

I am currently in Mexico. I have three email addresses that are Comcast Xfinity related. I cannot get any emails or send out any emails without getting an error message and every second that I have to incorrect password. My passwords are all correct but it’s saying that the server is unsafe, I have

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@XfinityShawn @KM1062 We can help further on our end today. [....] initiate a Direct Message. Thanks for suggestion and the instructions. For some reason, I was unable to DM previously. Perhaps my mistake. At any rate, it is working now, and I d

KM1062

replied

6 hours ago

to the conversation:

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K

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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@user_xow7kc How do I get to my Comcast email https://connect.xfinity.com/appsuite <----- try here. If that doesn't work, post back with more details of your problem.

Again

commented

6 hours ago

to the conversation:

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Comcast email

How do I get to my Comcast email

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