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Lines Disconnected Without Warning!!
I need this matter escalated to Executive Customer Relations/Executive Resolutions and I need the existing escalation ECM0025494552 kept open. Xfinity disconnected 3 mobile lines and 1 watch line. I initially contacted Xfinity because my service was disconnected, and an agent told me my amount due w
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Network
Internet Access Problem
Hello, I’ll start with that I live in an apartment complex with a business plan that has many apartments. My wifi is the only one in the complex doing this and has happened one time before about a month ago. My wifi shows up on my phone via wireless, but when I try to connect to it, it just continuo
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Your Home Network
Billing payment
Hi xfinity support, im am writing this email regarding my account ending in 6548. I previously reached out to extended my plan, I currently still do not have a location to set up the equipment. For this reason I have not use my xfinity service. Could you please help me with adjusting my billing or p
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Your Home Network
Last Watched Tiles
How do we get rid of the advertising tiles taking up space in our last watched list? There has been one for The Voice on there for over 24-hours now. It's already aired. The sports and other advertisements are annoying in intrusive I use the last watched feature a lot. We should have the option to r
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X1
Hey @user_sbyksp, Thank you for visiting our official Xfinity Forums Community support page. When a device says that it is SIM Locked, that indicates the phone is not able to be used with another cellular carrier. Have you fully paid off the phone an
Carrier Lock: SIM Locked
I transferred my line today to a new carrier. I made sure that the number lock was off prior to requesting PIN from Xfinity. I received the PIN and made the transfer. When attempting to scan the eSM from the new carrier - I was receiving a message that it cold not be done. I looked in the iPhone set
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This happens to me too. Almost every other night, it will start cutting in and out around 10PM, and if I were still taking online classes it would probably cause me to fail them. It also cuts out randomly during the day, and in fact this happened tod
Constant Internet Disruption
Since early June 2026, my internet constantly goes out multiple times in a day then it will work well for about a week to week and a half then it acts up again. Many times, it happens on Saturdays. We can't even get through a movie without having to reboot several times. Additionally, I work from ho
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Serenaw1 Hello, do you still need assistance upgrading your devices?
Not recognising my line for an upgrade
It’s been really frustrating. I’ve been trying multiple times on my Xfinity app to upgrade my devices in which I am eligible for an upgrade and every time I go through the whole process it says I need to add a new line .
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I appreciate you taking the time to outline everything you've already tried. Since you've reset your equipment, removed and reinstalled the app, and confirmed that other streaming services work as expected on the Roku TV, it sounds like the issue may
Xfinity Stream app not working on Roku
My Stream app suddenly stopped working on my Roku, plugged in to a Vizio TV. I was watching football, and half way through a game it stopped working and hasn't started working again. - No error message. It starts to load, and then says "Attempting to Resume... We've run in to a problem while streami
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Xfinity home app
My Xfinity home app is not showing the green icon it’s basically blank
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Devices and Equipment
installing new walljack for internet
Our internet cable is currently coming through a walljack directly above a fireplace and mantle where we want to hang artwork. Can xfinity change the location of the walljack to another room? The technician that set up our internet service said that walljack was the only one that worked.
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Your Home Network
Alright i sent a message but now Im just waiting on an answer.
1K UP (AND) DOWN
I upgraded to the XB10 router and my upload is still capped, this is most likely because DOCSIS 4.0 isnt avaiable in my area, and i was curious when it was going to be rolled out for zip code 95660? The website says I should be getting symmetrical speeds so i was curious.
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vayankee1, thanks for keeping us updated. We can follow up tomorrow to see how everything goes. If you need us in the meantime, we'll be here.
Xfinity Connect page.
Strange emails listed on left side of Xfinity Connect page. Each one is unknown to me. There is a triangle with an exclamation point after each address.
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Hello @user_t162mz, and thank you for posting on our Community Forum! We're excited that you're excited about whether symmetrical speeds are in your specific zip code! 😀 Awesome that you have our XB10 gateway! But, concerning your upload is capped.
1K UP (AND) DOWN
I upgraded to the XB10 router and my upload is still capped, this is most likely because DOCSIS 4.0 isnt avaiable in my area, and i was curious when it was going to be rolled out for zip code 95660? The website says I should be getting symmetrical speeds so i was curious.
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Horrible! It's unwatchable. I tried reporting to Comcast but that's the biggest joke in the world. I also tried reporting the following test via the app but that got nowhere. I cannot get past the bot attendant which has the comprehension capabilitie
Scripps Sports Poor Unwatchable Broadcast
Scripps Sports broadcast for Nashville Predators on channel 1028 is absolutely awful, unwatchable, skipping and stuttering.
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Hi @user_jjw0sf! Thanks for being a part of our Xfinity Community Forum! I'll be more than happy to get your plan updated. To get started, send our team a direct message with your full name, the name listed on the account (if different), and the serv
Cancel tv service and keep high speed internet
How can I cancel tv and keep my internet? I tried to do it in app, couldn’t find it.
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Please accept my sincerest condolences for the loss of your husband. It is completely understandable why you are so exhausted after being sent back and forth and missing that promised callback. While our specific team here is a bit limited when it co
Formal Complaint – Defective Replacement iPhone and Negligible Customer Service Response
I am writing to formally complain about the way my defective replacement iPhone issue has been handled by both XFINITY Mobile and Assurance. My husband passed away on May 28, and several days later, during an extremely difficult and chaotic time when I needed reliable phone service to communicate wi
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Hello user_w8qgh9 thank you for reaching out to us here in our Xfinity Community forum. We appreciate your time, and we want to help you. Based on your post, and the included detail, let's go ahead and get to work on this for you. Please send u
Customer service complaint
I have been a customer for over 16 years. We recently moved and had our services transferred. That is where the problems started. We had an excellent package prior to moving and now I pay almost 2x as much for 1/2 of the items. The 2nd issue is I was told I had to have home security to have the pack
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Official Solution
Thanks again for taking the time to reach out! We'll miss you as a customer, but I'm happy that we were able to get your account squared away as requested. If you need help down the road, or have any questions that need answering, you're more than we
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To cancel the Internet service
I would like to cancel the Internet service. How to do this? I want to cancel my Xfinity Internet service. I do not want to make or receive a phone call. Please have an Xfinity representative contact me through Direct Message so I can complete the cancellation in writing. Thank you.
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