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I was able to get one at the Xfinity store today. I swear the picture is better than the XiOne I traded in.  Probably video compression over WiFi.  Very happy with the new unit.  Thanks for all the advice 

user_a7ys35

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5 hours ago

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How do I order an XG1V4

My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.

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U

I have had the service for almost a year now

user_3thjwu

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5 hours ago

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Credit Check

Hello I was wondering if I could be reevaluated for the line of credit.

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unable to get extender pods on xfinity pro plan

upgraded to the Xfinity Pro plan on Oct 6. The 14-day WiFi Boost evaluation period has passed, but the system is stuck. every time I try to get them through the app, I press the link but then get dumped in the chat where the agent is completely unhelpful. I have dead spots in my house that I'd reall

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Customer Service

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user_qka14g Hello, I am sorry you experienced and interruption, here is a link that provides detailed steps on how you can easily request a credit online https://www.xfinity.com/support/articles/credit-xfinity-assistant.  

XfinityVictor

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5 hours ago

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PC, UT inoperable service

Hello, I’d like to respectfully request a billing credit for today’s service outage, which began at 1:00 PM. The original restoration estimate of 4:20 PM was extended to 11:05 PM, resulting in over 10 hours without service. I also attempted to reach a live representative more than six times without

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What I think all of us would really like Xfinity to do is to listen to your extremely frustrated customers who have purchased these (likely carefully researched) modems, which are on the list of modems that Xfinity supports and which were likely all

user_qq4wft

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5 hours ago

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Netgear CM3000 V6.01.04 Provisioning Conflict (Flawless 44 dB SNR / Perfect Power Levels)

Hello. My customer-owned Netgear Nighthawk CM3000 is throwing massive uncorrectable error counts and experiencing packet drops. I have verified my physical signal levels, and they are immaculate. My downstream and upstream power levels are perfectly within specification, and my Downstream SNR is sit

Question

Thanks for meeting us in our community, and for your interest in the XB10, @user_6gsalm. The XB10 gateways are being issued to new FDX customers. Eligible new customers in those areas receive an XB10 upfront. Inventory is still very limited. We can r

XfinityLinda

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5 hours ago

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XB10 in my area

Is xb10 available in wa area code 98012?

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Meanwhile I have attempted to get SOMEONE at Xfinity to tell me that my issue is being worked on. I have spoken with numerous phone agents, Xfinity Assistant agents, a home service tech, their supervisor, and now agents on Reddit and on X and they ju

csachs22

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5 hours ago

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New DVR Recordings Not Syncing

I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t

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Different Internet service

I switched Internet service from Xfinity because you got too expensive and I’m keeping the cable so what do I need to do to get my apps like Netflix and Peacock with AT&T Internet

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Accessibility

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We can take a look, and try to get one delivered, but they are getting increasingly more challenging to get a hold of. If there is a Xfinity store near you. Stopping in may be a better option, since equipment gets returned there often.

XfinityJeffB

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6 hours ago

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U
How do I order an XG1V4

My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.

Question

U
PC, UT inoperable service

Hello, I’d like to respectfully request a billing credit for today’s service outage, which began at 1:00 PM. The original restoration estimate of 4:20 PM was extended to 11:05 PM, resulting in over 10 hours without service. I also attempted to reach a live representative more than six times without

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Billing

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Sports zone app

No listing for notre dame football

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X1

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user_ql7i3u - Hello, and thank you for joining us here on the Forums! Just to make sure I understand correctly, are you experiencing an intermittent connection issue, or are you receiving an error code or message when signing in to view your bill? Ha

XfinityThomasA

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6 hours ago

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Xfinity bill

I’m no longer an xfinity customer and when I logged in to view my bill, the page never opened.

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I know I'd be wondering that same thing too, user_e1pyig! Thank you for reaching out. We’ll work through this together and ask a few questions to better understand what’s happening. To start, is the issue limited to ABC? If so, what progr

XfinityThomasA

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6 hours ago

 to the conversation: 

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ABC broadcast glitch

Why is ABC stuck in a commercial loop?

Question

Thanks again for reaching out to us @user_gf7z0v! I’m glad we could assist with getting the additional box removed from the account.

XfinityAldrik

 commented 

6 hours ago

 to the conversation: 

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X1 tv box thrown out during home remodel

Hi, I recently went through a home remodel and am now just realizing the contractors have disposed of one of my X1 cable boxes. I currently pay monthly for two but need to change it now to one. Please advise Thanks

Question

user_k41imz Service interruptions are never a great experience, but we seee the same updates customers can from the website or Xfinity app. We wouldn't have any further information to provide as the app is the best place for updates. Are you still se

XfinityShawn

 commented 

6 hours ago

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Xfinity Outage

I have an Xfinity Outage with the reason being network damage. I can not get any further information and do not know if it is a home specific issue or an area wide problem

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U
Xfinity bill

I’m no longer an xfinity customer and when I logged in to view my bill, the page never opened.

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Customer Service

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Tvapp00200

I’m getting this on my Xfinity stream

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Xfinity Stream Website

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Hello, user_e9o3xb. Thank you for joining us here on the Forums. We'd be happy to help put in a ticket for your request. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the

XfinityThomasA

 commented 

6 hours ago

 to the conversation: 

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Remove cable from pole on street to siding on home

Hello, I have an old xfinity cable on the street pole going to my home's siding. I'd like to have a technician come and remove this cable. How do I set this up? I do not have xfinity service as we use fiber. Thank you.

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Signed up for internet, no confirmation email or tracking number for equipment

We signed up for new internet service and I only received a “verify your email address” email. I get an error every time I try to log-in to check if it has shipped. I do know our address can cause issues as it automates to the incorrect city/town based on our zip code and unincorporated town. How do

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Getting Started

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I am trying to create a User ID

I am trying to create a User ID but the system is showing that address not right

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Getting Started

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