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music choice channels don't work
The music choice channels are unusable. All the channels skip or break up and the picture has lines and blocks moving around. This has been going on for months. A few months ago I got a new TV box and it still happens. A tech came out 10 days ago and said my equipment was fine and it may be Xfinity
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Channels and Programming
Being charged installation fee because it's within 30 days of starting service, even if it's not an installation issue
Hello, I've been getting 100-200 Mbps speeds since installing my modem/router despite paying for the 1000 Mbps plan. I contacted customer support who scheduled a technician visit, and I was charged a $100 professional installation fee. I was told by the first customer service agent that their testin
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Your Home Network
user_9sjpef - Thank you for keeping us in the loop! Included is an article with more information how you can send us a message, if needed. How to: Direct messaging within the forum
Bury cable line
We have been waiting 46 days to have our cable line buried. I've called multiple times and was actually able to speak to a representative three times. The last two times I received a ticket number and was told I would be able to see the ticket online. And no ticket is displayed. I have a ticket numb
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user_8fx71t Unfortunately I am unable to explain why they dont always do the maintenance overnight. We appreciatte your feedback.
Service outage compensation
Why do xfinity conduct maintenance during peak times (6pm onwards) and have ZERO care for customers paying for a service they can't utilize? Xfinity, do maintenance overnight when peopl are sleeping not NOW. Verizon is looking like a very good ISP now!
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I do not see a "direct message" icon on your website. I submitted a text to 276278 with my information. If this isn't correct please be more specific and provide which link to get to this direct message option.
Bury cable line
We have been waiting 46 days to have our cable line buried. I've called multiple times and was actually able to speak to a representative three times. The last two times I received a ticket number and was told I would be able to see the ticket online. And no ticket is displayed. I have a ticket numb
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Invoice for Device Payout
I have spent the last 2 hours trying to get an Xfinity Agent to provide me with an invoice showing the exact amount left to pay on two devices. After speaking with 9 representatives, I still do not have this information. I do not need my monthly bill--it does not show the full payoff amount of the d
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Devices
Hey there user_8enznh, thanks for taking the time to post here on the forum! I'm sorry to hear you're running into issues with your internet connection. To get a clearer picture of the issue, is this happening with devices that are connected both via
Internet connection
I've called regarding this issue. The rep did a reboot or something and said it wouldn't happen again. Yet, it continues to drop daily.
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@user_emp4xa Thanks for reaching out, Our emails are very important, and I really am saddened to hear this, Can you tell me how you're checking your email also if you got o our site here can you access your emails? https://connect.xfinity.com/appsuit
Comcast email
This is crazy. I can’t get my email and I’ve changed everything time and time again. After I did the Yahoo Mail I haven’t received email and that’s bad for me. I’ve Ben back and forth Comcast and Yahoo they can’t help me . What have you all done?
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Tv Pixelating
TV is pixelating except while streaming, I tried all the fixes. Do I need a new DVR box. Plus they added two poles going by my house. It’s been doing this since national grid pulled wires.
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Channels and Programming
New pole need wires moved to new pole
Very hazardous pole at need wires transferred asap
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Customer Service
Progress report. Since the original post, a second technician came out today and worked the issue thoroughly He tightened connectors outside and removed a filter on the back of the modem, no change, spikes persisted. He then ran ping tests directl
Intermittent latency spikes — confirmed distribution line issue, two tickets, no resolution
I've been fighting persistent intermittent latency spikes since moving into my home (new construction, Comcast-only development) and I'm hoping to reach the Digital Care Team, because front-line support and field techs have not been able to resolve this. The problem: constant intermittent ping spike
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Thank you for reaching out to our team. If you are still experiencing those issues with your service I would be happy to look into that from here.
3. Cell phones not working
Phone #1 [Edited: "Personal Information"] is not charging. phone #2 [Edited: "Personal Information"] never has service can only use it with wi-fi phone #3 [Edited: "Personal Information"] I can’t get text messages always wants to turn off
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MAC address checking
I got a used cable Modem. How Can I check if Xfinity accepts Modem's MAC address?
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Your Home Network
Service outage compensation
Why do xfinity conduct maintenance during peak times (6pm onwards) and have ZERO care for customers paying for a service they can't utilize? Xfinity, do maintenance overnight when peopl are sleeping not NOW. Verizon is looking like a very good ISP now!
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Customer Service
I already answered all of these questions when I called you can look up account by name, so do that I was paid in full and disconnected my service days after I paid my bill so explain to me why I am getting a bill and why you asking me all theses que
user_asjtxb
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Don't use this company
I paid my account in full both my wifi and cell. My wifi was paid and canceled end of April 2026 last day. I also paid my cell phone for May during that time in full, only to break my phone and disconnect my service with you on the 6th because of rude employees and I got my transfer pin and left. On
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