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Universal free tickets date change
Hello, I am trying to change the dates for my free Xfinity Rewards Universal Studios tickets. I originally claimed them for November 11, but I need to switch them to December 3. I pushed the confirm cancellation button but the system gets stuck and just says "Submitted" without processing the cancel
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Customer Service
Need Full refund
Hi This is one of the pathetic internet service, multiple time outages in just 15 Days and still issue is not fixed. This f you can provide service so please refund /issue credit for whole month. regards
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Your Home Network
Customer had a stroke, house was severely hoarded, during total house cleanout, cable box was destroyed.
I am dealing with my brother in law's severely hoarded home after he had a stroke. Everything in the home was contaminated and the house was going to be condemed. EVERYTHING in the living room was taken to the dump, including i'm certain whatever Xfinity cable box, etc he had. He is now getting lett
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Devices and Equipment
When will this issue be solved?
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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user_zvb2t9 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
Refund
I was told I’d recieve a refund for all the equipment I brought back and back charges for camera and 2 WiFi router. I never recieved any credit. Please explain
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user_59hkaj Hello! Thank you for reaching out to us here on our Community Forum. Since you reached out, are you still having issues with your services? If you have not already, we suggest going to our Xfinity Status Center. This is going to be the be
Internet still down after Xfinity outage marked resolved — possible incomplete restoration
My internet stopped working approximately four hours ago. During troubleshooting, I received an Xfinity notification that there had been a service outage in my area, followed by a notification that it was resolved. However, my connection has never recovered. I'm using an Arris SB8200 DOCSIS 3.1 mode
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user_1wiwga I'm really sorry you've been dealing with this since 9/26. After multiple calls, store visits, SIM replacements, and even having Samsung verify the device is working properly, I can completely understand your frustration. Please send us
Request for Technical Escalation – Recurring Xfinity Mobile Network Registration Failure
Request for Technical Escalation – Recurring Xfinity Mobile Network Registration Failure I am requesting escalation of an ongoing Xfinity Mobile service problem to a technical team capable of investigating the issue at the network/account level. The problem began as intermittent loss of mobile servi
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Refund
I was told I’d recieve a refund for all the equipment I brought back and back charges for camera and 2 WiFi router. I never recieved any credit. Please explain
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Billing
user_t9xuk0 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to check the ticket you provided and see what is going on. Please send a Direct Message with your full name and address. Click "Sign In" if necessary
Demo Letter
Can someone please contact me about a demo letter I inquired about last week. Jo one has reached out and I am in need of this asap. Work request [Edited: Personal Information].
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Hello @user_dbvsyh, thank you for taking the time to leave a post. I can understand how upsetting it would be to expect a $130 bill and then see a $230 charge instead, especially after speaking with someone about the adjustment. We’d be happy t
Billing fix or I go to verizon
"I canceled my residential service last month. An agent confirmed my mobile bill would be adjusted to $130, but I was auto-charged $230 instead. I need an official billing correction
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Final bill and balance confirmation for closed/inactive account
I canceled my Xfinity service and returned my modem. However, I recently received a text message saying that a bill is due, but I cannot verify whether I owe anything. When I log in, my account shows a balance of $0.00, but the billing history displays my previous service address. My most recent ser
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Your Home Network
Why is Xfinity So Terrible to do Business With??
Between the website redirects and looping, confusing pricing structure. If you dare to try to speak or chat with a human being that's half your day wasted. It's absolutely infuriating. I honestly have never hated dealing with any company more than with Xfinity. Nothing is ever easy or straightforwar
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Customer Service
user_mgy6rl Hello and thank you for reaching out via our Xfinity Community Forums. I would be concerns if I saw an unexpected charge on my internet bill too. I would like to take a closer look at your account to see what is going on. To get started,
Charging for data overage when my unlimited internet data plan ended.
I was charged for data overage when my unlimited internet plan ended. I have tried to resolve with Xfinity agent by removing the charge without success. Not only my new plan charge was doubled. Xfinity charged for data overage. highway robbery.
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user_assb41 Our team is here for you. We would be happy to help modify your account correctly. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messa
Request for EPON Member-Owned Router Provisioning – xb7 / ONU
I switched from cable to fiber about 6 months ago, I had a tech come out for a pro install and etc, and I have now also spent a few hours already chatting with support, but not finding anyone who can provide what I need. I have my own Eero Pro 7 network and would like to use my existing router/gatew
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Hello, @sleegoo. Checking in as we mentioned. We are not seeing any updates on this. Are you still having trouble?
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Plan upgrade - currently advertised pricing
I'm an existing Xfinity 2 Gig customer paying $119/month, with recurring $30 data overages. I've already spoken with your retention department, which offered me a five-year price guarantee at $135/month. They also suggested downgrading to 1 Gig for $95/month, which I'm not interested in. Comcast pub
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Your Home Network
Demo Letter
Can someone please contact me about a demo letter I inquired about last week. Jo one has reached out and I am in need of this asap. Work request [Edited: Personal Information].
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Customer Service
Hi @user_e594b7 I'm sorry for the issues you're having with your Android devices. I would like troubleshooting, so we can find a resolution for you. Because some devices are working I would like to have you check the system requirements for those dev
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ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
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