Xfinity Community Forum

Hello @user_5oxyhf, and thanks for reaching out on our Xfinity Community forums! I can certainly understand your frustration. Experiencing a service interruption can be incredibly disruptive, especially when it feels like it's happening repeatedly.

XfinityCliff

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2 hours ago

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Internet down again

Internet down again in Crosby already ridiculous

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Hello there, I hope you are having a great day. Autopay and paperless discount kicks in on the following month after being added not immediately. How long has auto-pay been added to your services?

XfinityDuron

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3 hours ago

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paperless billing discount

I'm not getting the paperless billing discount despite signing up with a bank account for automatic payments and paperless billing. How can this be fixed?

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Good evening user_r14qkc I can understand your concern if you are experiencing service issues. I would be happy to look into this further, I can assure you this is not the experience we want for you. I do have a few questions so that I can better ass

XfinityJon

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3 hours ago

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Terrible!

I have the service once before, and it was pretty good. I moved twice since then one location didn’t offer the service so I didn’t have it there. I figured I’d get the service at the new house. I signed up and got my modem. All that part went pretty smoothly. But after two weeks, one Field service t

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Hello @PeaceByJesus, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Were you able to get your services up and working?

XfinityChelseaB

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3 hours ago

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Xfinity app switches to previous window if I try to scan QR. + I lose my smartphone connection the second that I remove the coax cable

Brand new phone, and I have been trying in vain to activate my new modem Comcast told me I should have ( though the old works fine). i tried using the Xfinity app but it will not scan the QR code on the "Let's activate" brochure that comes with it. The app repeatedly switches back to the previous wi

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Okay, that is the way we handle those interactions, as it keeps your information private and secure. On our end we are unable to see the numbers entered for your protection. It only shows asterisks when you press the buttons. Please let me know if th

XfinityJon

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3 hours ago

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Identity Verification

On a recent call with an Xfinity Mobile representative, I was asked for my full social security number and date of birth. Is this standard practice for them to do?

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Inquiry Regarding Missing $100 Amazon Gift Card Promotion

Hello, I am reaching out regarding a $100 Amazon gift card promotion associated with my new Xfinity service. I have maintained active service for over 90 days as required by the offer terms. When checking the Xfinity Incentive Tracker, the status indicates that I am no longer eligible due to changes

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Customer Service

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Thanks so much for taking a moment out of your day to post on our community forum @huskaroo! If you have already gone through the migration process and are running into trouble, please visit this link HERE or reach out directly to Yahoo Support at 1-

XfinityQuemekia

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3 hours ago

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I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!

I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los

Question

Good afternoon user_1urr33 this is not the experience we want for you. We strive to make transferring service smooth. I know moving situations are all different. In your case were you looking to have service simultaneously briefly? Or were you lookin

XfinityJon

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3 hours ago

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Transfer service

Somehow when my move day arrived, in the Einstein system that the install team uses, the old address and the new address were the same. This caused a nasty situation in which the installation team and the customer service team Blamed one another and neither could determine the solution. After NO LIE

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user_ry23nt You're welcome! We are glad to hear you were able to update your payment method with our mobile phone support team. Is there anything else we may assist you with this evening?

XfinityNatalie

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3 hours ago

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Can't change my Mobile auto-payment from Taiwan

Hello and greetings from Taiwan! I've been a Comcast/Xfinity customer for a very long time and can not resolve changing my Xfinity Mobile auto-payment from my Credit Card to my Checking account (numbers will be supplied when you contact me). Instead, I get the following error messages. Please have s

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Yes, I entered both date of birth and social security number on the keypad of my phone.

user_c7zkmp

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3 hours ago

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Identity Verification

On a recent call with an Xfinity Mobile representative, I was asked for my full social security number and date of birth. Is this standard practice for them to do?

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Very poor agent interactions

I am requesting that this complaint be formally documented and reviewed by a supervisor or customer relations representative. I originally contacted Xfinity support because I had received a new gateway/modem and was having difficulty getting my internet working. I contacted support for technical ass

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Customer Service

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Hello @user_7zmrj1 thank you for reaching out on our community forum! I know how frustrating it is when you need the internet to work, and it is not working like it should. Like @EG mentioned. When this happens are you getting any service interruptio

XfinityAbby

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3 hours ago

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Service interruptions multiple times a day

Every single day my wifi is interrupted three to fives times a day for no reason. It has interrupted my work day to the point I have to leave my home to find a hotspot so that I can work. I have placed countless calls to customer service and still nothing is done. This is becoming frustrating becaus

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paperless billing discount

I'm not getting the paperless billing discount despite signing up with a bank account for automatic payments and paperless billing. How can this be fixed?

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Billing

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Transfer service

Somehow when my move day arrived, in the Einstein system that the install team uses, the old address and the new address were the same. This caused a nasty situation in which the installation team and the customer service team Blamed one another and neither could determine the solution. After NO LIE

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Customer Service

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^Nevermind, I called the Xfinity Mobile number and updated my payment method. Thanks!

user_ry23nt

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4 hours ago

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Can't change my Mobile auto-payment from Taiwan

Hello and greetings from Taiwan! I've been a Comcast/Xfinity customer for a very long time and can not resolve changing my Xfinity Mobile auto-payment from my Credit Card to my Checking account (numbers will be supplied when you contact me). Instead, I get the following error messages. Please have s

Question

We do not have email support for changing your payment method. However, we can look further into options to fix this online method issue for you, user_ry23nt. Please send us a direct chat message with your full name and complete service address to “X

XfinityNatalie

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4 hours ago

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Can't change my Mobile auto-payment from Taiwan

Hello and greetings from Taiwan! I've been a Comcast/Xfinity customer for a very long time and can not resolve changing my Xfinity Mobile auto-payment from my Credit Card to my Checking account (numbers will be supplied when you contact me). Instead, I get the following error messages. Please have s

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You stated what I believed from the beginning -- the App is horribly written.

user_y0ecep

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4 hours ago

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Xfinity stream app freezes every night at 9:04 pm on my Samsung TV and also periodically at other times.

We had an Xfinity technician come and he checked out all our connections about 6 months ago and it still occurred the day he left and continues on to today. (He did not seem to target in on that only the Xfintity Stream App was freezing. I deleted the app and restalled it. Other apps (e.g., Netflix,

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@user_oxadnx is using the same name, address and account number as in previous DM messages.

user_oxadnx

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4 hours ago

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Incorrect Billing

I contacted Xfinity in December 2025 regarding my rates. A discount was about to expire and I wanted to negotiate a new rate. As part of that discussion, I asked if I could establish a rate that would remain the same throughout calendar year 2026. We agreed to a plan and was issued an email agreemen

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Transfer service

We scheduled our move weeks in advance and on moving day we expected service installed like always. What happened was bizarre. The technician stated that the old address and the new address are the same. So the system won’t allow us to connect.

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Customer Service

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@XfinityAmandaB Please escalate this matter to get this resolved ASAP please!

user_sgjx8m

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4 hours ago

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Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

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