Xfinity Community Forum

Good morning @user_1ayvvo, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry that you are having issues sending us a direct message with the steps provided. You may have to log out of the forums w

XfinityJeff

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1 hour ago

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peacock

I have peacock through the Gig plan and it's activated. I've just spent 2 hours trying to get access to Peacock. Peacock has no record of my subscription. How do I access Peacock?

Question

Use the Xfinity App Open the Xfinity app and sign in. Tap the Account tab at the bottom right corner. Select Bill details or Statement History to review your current balance or download past statements as PDFs.

DreamSayerZ

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1 hour ago

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My Xfinity bill

I need to see a copy of my Xfinity bill

Question

... What is the name of that folder and where do i find it for access? https://www.xfinity.com/support/articles/yahoo-email-migration-overview says oversized attachments "... will be moved to a separate folder in your Xfinity Email inbox ..." and "

BruceW

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2 hours ago

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Recent Comcast to Yahoo.mail transition.

I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post

Question

Got it, @user_i13yeu. We don't fully support prepaid services here on social media. Specifically the billing. That is done via the site at : https://my.xfinityprepaid.com/ and the XFINITY Prepaid assistant here. However, we can check to see if we are

XfinityFrank

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2 hours ago

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Took my money

I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.

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No, it was prepaid. I have an Xfinity modem and pay monthly to refill. Did it but Xfinity took my money and disconnected my internet and now trying to force me to get a plan and mobile services. Agent told me that I would not get my money back.

user_i13yeu

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2 hours ago

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Took my money

I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.

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U

This does not help me. I'm trying to find the updated terms and conditions. I do not get taken specifically to the updated terms and conditions that I need to read and accept. I get taken to a page with several types of terms and conditi

user_4w0lum

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2 hours ago

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Updated terms of service email

I received the following email. Is it a scam? MyXfinityEmail® Last week, we notified you about important updates to our Terms of Service, Security Policy, and Privacy Policy. As part of these updates, older versions of the Comcast/Xfinity Mail platform will be retired As from Today, June 10, 2026. T

Question

Thank you for getting back to me, @cscopa. Our good friend, @BruceW, created this excellent explanation for us! To send a private message to Xfinity Support from any Forum page: • Click "Sign In" (if necessary - there will be a visible pr

XfinityJamesC

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3 hours ago

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Cut wire hanging low from pole

Tree work was being done in the neighborhood and the truck caught a line. Now the line is cut and hanging at the pole. This is a safety hazard. Called and was told a tech would be at my house in 5 days. This needs to be taken more seriously and dispatching a tech should be sooner to repair the issue

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U

OK have done that. Thanks for the tip. Wish this was all a bit clearer. The automated system is fine for "normal" issues (e.g. remote not working), but in a stressful situation due to extreme weather is very frustrating. Particularly bad is the autom

user_qf8aat

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3 hours ago

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the cable wire is down, automated system tells me I can't report it whole there's an outage.

The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.

Question

Good morning @user_i13yeu, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the service, but you have come to the right place for assistance. Was this

XfinityJeff

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3 hours ago

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Took my money

I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.

Question

user_4r1fc7 Hi there. We can certainly understand your frustration. It's one thing to encounter an error message, but after speaking with multiple representatives and having your bundle canceled in the process, we'd be upset too. Based on what

XfinityAirelle

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3 hours ago

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Sorry about that! We had a problem with our site.

I continue to get this message when I try to add a streaming service to my already established Internet service. Very frustrating, spoke with 4 separate chat representatives and nothing has happened other than my bundle being cancelled.

Question

There’s no direct message speech bubble

cscopa

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3 hours ago

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Cut wire hanging low from pole

Tree work was being done in the neighborhood and the truck caught a line. Now the line is cut and hanging at the pole. This is a safety hazard. Called and was told a tech would be at my house in 5 days. This needs to be taken more seriously and dispatching a tech should be sooner to repair the issue

Question

Hi there, @user_wxej92. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with activation. We can get a tech out to work on this, the charge is typically $100 dollars. We can check and see if there is anything

XfinityFrank

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3 hours ago

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coaxial install

Hello, I recently signed up for Xfinity internet (1000mbps) and while attempting to activate the WiFi Gateway modem I discovered that the house's coaxial lines are non-functional. Would Xfinity be able to assist with getting that coaxial line installed?

Question

@user_m3gh2r Thank you for reaching out. We apologize for any inconvenience you’re experiencing with your cable TV service. Could you please share more details about what happens when you try to view your TV channels? Have you tried using the

XfinityOrlandoM

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3 hours ago

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No cable service

My cable channels are not working

Question

Channel ID 20 13 14 15 16 17 18 19 21

DebLev86

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3 hours ago

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Need a Line / Maintenance Technician

My line was replaced in January so it should be pristine. I've capped/terminated all unused coaxial outlets in my apartment besides the one that I use for my tv box and my XB8. I restarted my XB8 today and the logs were filled with 200 uncorrectable codewords on downstream 20 and 194 instantly upon

Question

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Took my money

I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.

Question

Upstream Channel Bonding Value Channel ID 17 18 19 20 43 Lock Status Locked

DebLev86

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3 hours ago

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Need a Line / Maintenance Technician

My line was replaced in January so it should be pristine. I've capped/terminated all unused coaxial outlets in my apartment besides the one that I use for my tv box and my XB8. I restarted my XB8 today and the logs were filled with 200 uncorrectable codewords on downstream 20 and 194 instantly upon

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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coaxial install

Hello, I recently signed up for Xfinity internet (1000mbps) and while attempting to activate the WiFi Gateway modem I discovered that the house's coaxial lines are non-functional. Would Xfinity be able to assist with getting that coaxial line installed?

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Thank you, DM sent. much appreciated.

user_u4g5xm

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3 hours ago

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Hazardous wire and no internet

A damaged Xfinity line serving our home has left us with a complete internet outage. A technician has already confirmed the issue, but we were told the repair could take up to two weeks. This is not a minor inconvenience. We both work from home and depend on this connection for our jobs. Being witho

Question

No channels, even To Go

This is odd. We are out of town and have both a Roku Ultra and Fire stick. I get the To Go channels on the Firestick, but absolutely no channels on the Roku. I've restarted, deleted and reinstalled the app, changed zip codes, everything I can think of. It only gives me the option to record but not s

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Xfinity Stream Website

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No cable service

My cable channels are not working

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X1

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