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New wireless cable box not working
We received a new wireless cable box with the Xfinity upgrade kit. My main TV continues to lock up since installing this new box. How do we go about getting a replacement modem?
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Support - Remove Customer Owned Cable Modems from Account for Reuse on a Different Account
Hi, Can support please help me with removing my customer owned cable modems from my account? There are two, and neither of them will activate on a different account because they are still attached to my current account. Thank you!
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No. I did not receive any assistance that helped in anyway. Where is the Thumbs down button?
Need help with payment arrangment disaster
Set a payment arrangement for 3/19 for past due balance. Received new information and needed to adjust agreement. Website directed me to Xfinity Assistant which opened a payment arrangement page. I thought I adjusted it for full account balance by April 4 (The last day allowable to keep service). Wh
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Thanks for the info. I was able to get it paired via chat while waiting for a person. Someone answered right after it started working and wanted to give me a free apple watch and asking for my phone imea. I declined and hung up.
Cable card tivo
Just powered on a tivo with cable card after not being on since 2024. None of the channels are authorized. Do I need to re pair the cable card? My other tivo is ok.
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Hello user_nnn45d, while we are sorry to see you go, we will make sure this gets resolved for you. We will need to get some account info that is best kept private; please send our team a direct message with your full name, the name listed on the acco
cancel service
I called and canceled internet and phone service on Feb 23, 2026. Looks like both services were canceled but somehow replaced with internet only service starting on Feb 23. Please cancel ALL service and send refund check for later part of Feb.
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Not receiving emails
I have not received any real emails since January 18, 2026, over two months. I have received 8 spam emails since March 20. There are no filters set up and the auto-forwarding is NOT turned on. The storage is at 58%. All of the similar questions from other users have the same useless answers. How do
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@user_7kvaez, thanks for posting on our Xfinity Community Forums. I'd like to do everything I can to assist with the issue you are having updating the card on file to order an iPad. Please send a direct message including your full name and service ad
Payment method
Hi! I had returned a phone I tried out and didn’t want so I took it back. However, I try to purchase a tablet through you guys and every time I try to change the card on file it doesn’t let me. I’ve tried to reach to customer service and they don’t know what to do, they keep sending me a link but ev
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Subject: Urgent Complaint – Both Lines Deactivated Without Proper Communication I am writing to raise a serious concern regarding my Xfinity mobile service. Both of my lines were unexpectedly deactivated without any clear prior notice or proper com
Subject: Urgent Complaint – Both Lines Deactivated Without Proper Communication
I am writing to raise a serious concern regarding my Xfinity mobile service. Both of my lines were unexpectedly deactivated without any clear prior notice or proper communication explaining the reason. This situation has caused significant inconvenience, as I rely on these lines for essential commun
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cancel service
I called and canceled internet and phone service on Feb 23, 2026. Looks like both services were canceled but somehow replaced with internet only service starting on Feb 23. Please cancel ALL service and send refund check for later part of Feb.
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Billing
Subject: Urgent Complaint – Both Lines Deactivated Without Proper Communication
I am writing to raise a serious concern regarding my Xfinity mobile service. Both of my lines were unexpectedly deactivated without any clear prior notice or proper communication explaining the reason. This situation has caused significant inconvenience, as I rely on these lines for essential commun
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Customer Service
@BruceW Thanks SO SO much! Life is back to semi-normal for us now!
MY TV doesn't show who is calling in the top right corner anymore
We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?
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Hello @z34jcm we are not sure what the exact issue is at this time.
I cannot connect to imap server from outlook classic or Iphone
I cannot connect to imap server from outlook classic or Iphone. Been around to circle for two days now with customer service with no help. I can connect via xfinity website and new Outlook on PC and through mail app on Iphone (although it is very slow). Cannot connect on Iphone with latest Outlook a
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Hello, user_95kk7n! Thanks for reaching out to our XFINITY Community forum. I understand how vital it is to ensure you receive a strong connection at all times. Rest assured, you have reached the right team to assist you! Please be reminded that send
Xfinity Internet keeps dropping. The app says there's no problem, but it's definitely an issue on their side.
It has happened a couple times in the past 20 minutes, on multiple devices. The router is Xfinity's.
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Schedule removal of old cable and boxes
My home has several old unused cable boxes and an unused line running to it from a pole that is hangs low across my backyard. I would like to get these removed.
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Customer Service
Just sent the message, thank you.
Want to upgrade tv box
I want to upgrade my tv box to the model that supports 4K, specifically the XG1V4. I have been to my local store several times but they have not had it in stock. Is it possible to get one shipped out to me?
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Having the same issue, when I go to the Xfinity site and try and activate the Apple TV, I get the error code something unexpected happen and please try again later. This has been going on for 10 days. Contacting Xfinity, he tried to send me to Apple
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Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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