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Monthly bill has more than doubled in less than two years. What can I do to reduce my bill?
My monthly bill was $36.21/month when I first signed up in 2024. Now my bill is $73.22/month, more than double. How can I reduce my bill to be more affordable?
Question
Hello @user_uhetzg, thank you for reaching out. I apologize for the frustration you've experienced trying to activate your Peacock reward. I'd be happy to take a closer look. Please send us a direct chat message with your full name and complete servi
Peacock Activation Not Working
Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no
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bkittsley Our field techs do not support the cellular side of our services since that uses the cell towers not the same connections for your home services. For Xfinity mobile issues we would recommend you starting with one of the devices and using th
Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
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user_pc5z56 Welcome to our community forum! I can definitely check on that order to make sure it was processed successfully. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do
I submitted an order but did not receive a confirmation email
Hello, I submitted an order but did not receive a confirmation email. When I try to log into my account there is an error message. I'd like some help figuring out if I have an installation scheduled or not.
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@fish3792 Oh wow, that's no fun. The app and the content are not free. If they were included in a prior service and lost, it can only be added back by ordering it directly, or having it included in a promotion. At this moment it's not included in any
lost access to hbomax after cancelling home security
lost access to hbomax after cancelling home security
Question
I submitted an order but did not receive a confirmation email
Hello, I submitted an order but did not receive a confirmation email. When I try to log into my account there is an error message. I'd like some help figuring out if I have an installation scheduled or not.
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Customer Service
I was able to get the issue resolved, but it was extremely difficult. Your customer service is the worst I have ever encountered, and automating it all was exactly the WRONG way to make it better.
If a human being doesn't contact me within 24 hours, I will switch to another provider
Comcast called today and informed me that the employee discount I was receiving for the past year is expiring now. I was expecting this since my husband was a Data Analyst at Comcast and he died a year ago. The problem is, the person who contacted me could not assist me with the transition. She gave
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user_9kofmf How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c5141. Click "Sign In" if necessary.2. Click the "Direct Messaging" icon.3. Click the "Start
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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It’s all 6 of our Xfinity Mobile lines on 6 separate iPhones all on the latest iOS, its network, not device, even the Xfinity Tech that was here repairing out Video set top box last week could not get cellular connection on his cell phone which was q
Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
Question
Hey @user_c9t9xc, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you bringing your concern to us regarding the access to some old Xfinity billing statements from your old account. While we would be un
Bill from prior address
I'm trying to view statements from a prior address that is linked but inactive. Searching through prior posts, it seems like there were others in this situation but no solution that I could find. Any help would be appreciated. I moved a little over a month ago, and would like to download the May and
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user_jvd60p thank you for using the Xfinity Community forums page to reach out. Your equipment concerns can definitely be addressed. Did you have an incorrect device shipped over as a replacement or did you process an exchange in person at a local Xf
XG1v4 wired DVR replacement
Hello, Xi6-T was mistakenly supplied for a failed XG1v4 wired DVR. Please help me correct this situation as I do not want to lose the local DVR. Thanks!
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Happy Wednesday user_2iuocr and thanks for coming to our community for help! More than anything we appreciate you wanting to get started with the Xfinity family, so I want to do everything we can to ensure there's a clear path for you to get service
Serviceable address but pole Permits required?
I had signed up for internet service back in May, when they came to install we were told there were no cables ran to the house, so we would need to have a survey taken. We’ve had a few crews out since then and I am finally just not getting a call back saying they can install via the poles On the pro
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I'm sorry to hear that you've been unable to get your concerns resolved @OuttaHere26, and I completely understand your frustrations. Our team is definitely here to help however we can. We're happy to review your account further to see if we can l
Where to send my payment by mail
Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get
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user_5ag1ux thank you for using the Xfinity Community Forums page to reach out today. Let's assist you with getting your access to Peacock as quickly as possible. Have you already attempted to unlink your Xfinity account to see if that solves the iss
My peacock shows activated on my xfinity account but there is no subscription in my peacock account
I have been trying to get this peacock account activation process to work for a few days. Originally it showed activated within xfinity but no subscription showing in peacock. So I deactivated it and tried to connect again but continuously got the error message in peacock "your xfinity account is al
Question
Monthly bill has more than doubled in less than two years. What can I do to reduce my bill?
My monthly bill was $36.21/month when I first signed up in 2024. Now my bill is $73.22/month, more than double. How can I reduce my bill to be more affordable?
Question
•
Billing
No changes. No longer access. They just want me to subscribe and pay for HBOMax that used to be free......
lost access to hbomax after cancelling home security
lost access to hbomax after cancelling home security
Question
user_zfupll Are you not currently an Xfinity customer? If you are is this the correct amount for your monthly bill?
uknown charge
I received a charge on my credit card from TAGADAPAY*Xfinity bil - TAGADAPAY.ComTX for &78.99. I don't know what this is for.
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Sorry, not sure what is meant by direct message? Is it the email or Reply, or comment on this post? Regardless, I just tried to watch a show as a new espn unlimited show just started. It sends me to the instructions I posted earlier. &nb
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
Thank you for reaching out to us @user_r28n3d! I can certainly understand why that increase would catch your attention. Going from $36.21 per month to $73.22 per month is a significant change, and I know I too would want to look at ways to lower my b
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Monthly bill has more than doubled in less than two years. What can I do to reduce my bill?
My monthly bill was $36.21/month when I first signed up in 2024. Now my bill is $73.22/month, more than double. How can I reduce my bill to be more affordable?
Question