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Good afternoon user_5py6g6. You have reached the right team. I will be happy to assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the c
Tv pixilating after xfinity work
I’ve had to deal with connections issues all week. I did have a notification that xfinity crew would be in my neighborhood on Monday to upgrade the network. Monday turned into Tues wed and Thurs. Very frustrating as I work from home. Anyway my issue is my tv is pixelating after this so called upgrad
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@Laurah28 Please tell me how to do this. Yes, I do have an gmail. How can I combine them? Sign in to your Gmail account. Click on your the gear icon Click on see all settings Click on Accounts and Import Follow the instructions on the Import ma
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Request for service
Hi, I'm trying to get a serviceability survey for my road. It's a newer part of the development and nearby roads show Xfinity on the FCC Broadband Map, but the houses on my road only have AT&T slow internet. Since homes are still being built here, I'm wondering if this road was missed or if construc
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Your Home Network
2 days later, still not a single update or helpful suggestion from the public forums or the private DMs that I have been sending. AVOID XFINITY IF POSSIBLE.
Waiting a month for cable connection
iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The
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Good afternoon user_cl7ngs. We can look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of th
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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I am having the same issue. Spoke to multiple customer support agents at Xfinity and they keep saying the same stupid thing. They have no idea what I'm talking about when I say there is no Activate button next to Disney+/Hulu. I'm so close to switchi
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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My Britbox won’t update to premium through xfinity
My xfinity account shows that I have updated my subscription on Britbox to the premium annual subscription. When I go to the app though it does not show that and shows just a regular subscription. I have logged in and out of the Britbox account and logged back in, I have also restarted my xfinity bo
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Xfinity Stream Website
No response as of May 16.
Waiting 6 months for underground installation? What gives?
I signed up for internet and xfinity mobile in November 2025. It's May 2026 and Comcast/Xfinity still has NOT come out to install the underground lines to my house despite several service visits. What is the delay? I can see the fiberoptic feeder main line across the street. It's a few dozen feet aw
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thanks. no one has responded to my direct message to 'xfinity support' on this.
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
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Greetings, user_lyll3x! Thanks for posting on our XFINITY Community forum with your remote control concerns. If you try using the voice command button to say rewind 15 seconds, does that feature still work for you? Have you also recently replaced you
XR15 Remote 15 second rewind stopped working
Hi all, A long time ago I reprogrammed my remote for the page down and up buttons to be, I think, 15 seconds instead of 5 minutes. Randomly today they reverted to 5 minutes and the previous fix of "exit-exit-exit 0030" no longer works. Anybody know how else to change it? This is a personal disaster
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If you have the codes provide by Xfinity, I believe you can go to https://etds.universalparks.com/Home/LoginOptions and then select Redeem Codes to add your tickets. You might need to create an account first. If anyone has some of these that t
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct Message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
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Hello @user_e8ktpf, and thank you for reaching out on our Xfinity Community forums with your concern and for sharing those details. We can understand how frustrating it might be to have to keep following up. We’d be happy to take a
Billing Issue – Promised Internet Rate Not Applied
I was offered an Internet plan at $41.95 on 5/16/26 via chat with a representative, but my current bill shows a higher charge. I cannot attach files, but the chat confirmed my rate would be $41.95 for 60 months with no extra fees. Please adjust my bill to the promised rate or apply a credit for the
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user_xn2lev Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Peacock app activation need support from a live operator
I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?
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I have a good story too. I subscribed to 1261 and now it’s saying for today’s live game here in Seattle? It’s not shown until Monday! good job Mariners way to support your fans
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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@b68 POP/SMTP email servers I used before transitioning to Yahoo no longer work. Does Comcast have a solution? AT&T generates a SECURE MAIL KEY for a password. This is the Google instructions for AT&T: Step 1: Generate an AT&
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I want to add comcast(yahoo) email to gmail account
POP/SMTP email servers I used before transitioning to Yahoo no longer work. Does Comcast have a solution? AT&T generates a SECURE MAIL KEY for a password. This is the Google instructions for AT&T: Step 1: Generate an AT&T Secure Mail Key Because AT&T requires extra security, you cannot use your regu
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