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I am sorry to hear about your experience and understand the seriousness of the concerns you've raised regarding unauthorized charges and unresolved billing issues. I would like to review the account, the mobile line history, and the ticket you refere

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Fraud business and covering with hidden fees!

Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"] I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorize

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They have credited my account.

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Complaint

Promised $60 bill credit from Sept 2nd phone calls not honored - Need Corporate HelpBody:Hello, I am looking for help from an Official Xfinity Employee to resolve a billing issue that standard phone support cannot fix.On September 2, 2026, I had two phone conversations with support agents—one at 11:

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Horrible customer service

I spoke with an agent tonight throught the chat option on the app and was treated like trash. I would love to tell someone higher up about my experience to see if something is done before I file my complaint with the FCC.

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Hi @XfinityJohnG I am experienceing a similar problem as the Original Poster, but I do not even have the ability to send a direct message to the Xfinity team (I'm signed in, but there is no option for "direct message" at the top right corner of my sc

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peacock subscription

I have the same problem that several others have had. It keeps telling me to activate Peacock, I try and it says it's affiliated with a different account. I try logging in with the only 2 accounts we've ever had and they both don't work. Have gone in circles with Xfinity support and Peacock support.

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Great, thank you. I sent you a comprehensive direct message with a request for an appropriate resolution within 48 hours. I I have been overcharged, spent endless hours trying to work through these billing issues, Have a zero balance on the account w

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Request for escalation: unresolved, repeated Xfinity mobile billing errors

I am asking Xfinity to escalate and fully resolve a series of Xfinity Mobile billing and account errors that I have already spent considerable time trying to correct. The issues involve an additional mobile line that I did not knowingly establish and duplicate Apple Watch cellular service associated

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@bishophawk To further assist, please send us a direct message with your full name and address.Here are the detailed steps to direct message us:Click "Sign In" if necessary.Click the "Direct Messaging" icon.Click the "Start new conversation" (pencil

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Xfinity Stream Fire TV – Location Services Error on Local Channels

Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa

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XFINITY SUPPORT

Recently the xfinity team changed wires outside my house, the outage was due to lightning 🌩. They restore the internet connection and left saying a contractor company would come to bury the wires in the lawn. Worst company ever just started digging through my lawn without any consent or prior notic

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Looks like this may be related to a known issue that our teams are actively working to resolve. @user_lj4pjl send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with yo

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No ABC, CBS, FOX, NBC

I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.

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No one replied! So tired to explain same story over 10 times. Please contact me by email or call after you fix the issue. Thanks.

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Fraud business and covering with hidden fees!

Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"] I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorize

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Billing statement

I would like to know why I'm going to pay $86 on my billing statement when I was paying $55 and is there a way that can get a different internet plan or package that can pay $30

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Thanks for posting on our community forums, user_5fuf6r. I'm sorry to hear about the DPP concerns you've been experiencing. We'd be happy to help escalate this over to our Xfinity Mobile Executive team to see if they can do something about the credit

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Credit 0

My credit score is 760, xfinity dpp credit 0. I’m aware of an escalation team, can you please help me? All the customer service agents I’ve spoke with have been no help and I am seriously considering switching to a different mobile provider.

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Suggestion For Modem Router Combo

I am looking for a new modem. I am currently using a Motorola MG7540 that's uo to 300Mbps. I have the ONEGIG/1000Mbps plan so I need to upgrade. I want to stick with a combo modem router. Any suggestions? I'm not looking for anything fancy. It's only me who connects, I stream apps using my fire stic

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I constantly have this issue. Only during Sunday Night Football. Peacock fine. Xfinity stream app fine. It’s just cable TV (wired, not wireless). Just NBC. Just Sunday Night Football. Rebooting, resetting signal, or new routers have not helped. It’

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I am getting frozen screens,pixellation ,mainly on NBC

happening on multiple TVs simultaneously; rebooting router, deleting reloading app no help. Looking through entries, it looks like this problem is fairly widespread. Is there a fix , seems like a network congestion issue.

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Modem logging constant T3 timeouts

Sporadic drops, buffering, and general slowness for over a week. Had a tech out — he said my UniFi UCI modem was the issue. So I swapped it for an Arris G36 in bridge mode. Different modem, different vendor, exact same problem. Confirmed on my own network monitoring. Pulled the Arris event log. Toni

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No error message or error code. Just the message stated previously

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To go channels not working or any channels that are good out of home

None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.

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