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Greetings @user_x1051x, and thanks for reaching out to us on the Xfinity forums with your issue, and thank you @EG for moving the post, so we can respond. I am very sorry to hear about the issues you are having with the internet, as someone that
Damage cable line
My neighbor got a fence installed and now my Internet don’t work. I’m pretty sure they hit the cable line. I’ve tried everything else.
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@rambo19 Have you attempted to reset the password for your Xfinity email account and then log back in on the mail client?
Outgoing Emails Won't SEND On My Thunderbird Client
After years of using Thunderbird to receive and send emails, all of the sudden my emails will not send. When I try I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647141.sys.comcast.net resomta-a
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@XfinityFrank No other devices. Desktop computer only since day one many years ago.
Outgoing Emails Won't SEND On My Thunderbird Client
After years of using Thunderbird to receive and send emails, all of the sudden my emails will not send. When I try I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647141.sys.comcast.net resomta-a
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@user_87ie6y Hi there! Thank you for reaching out to us. Our team would be happy to assist. Usually, the order for cancellation remains unscheduled for a short period of time due to back end reasons. However, the billing stop date is set for the 3r
Blank Date Cancellation request
So I called and scheduled a termination of my Internet service, confirmed several times to the person I was calling that the termination is scheduled on September 2nd. I've received two emails saying the exact same thing about processing the cancellation request. But in both emails the scheduled dat
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Damage cable line
My neighbor got a fence installed and now my Internet don’t work. I’m pretty sure they hit the cable line. I’ve tried everything else.
Question
No other devices. Desktop computer only since day one many years ago.
Outgoing Emails Won't SEND On My Thunderbird Client
After years of using Thunderbird to receive and send emails, all of the sudden my emails will not send. When I try I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647141.sys.comcast.net resomta-a
Question
Ok. A new DM message was sent
Tech Scheduled and need advice on how to escalate if needed
TLDR version: Are there "levels" of techs sent to the house? Different levels of experience, etc? And how should i proceed, document, escalate to higher level of service to have the tap and line to road examined if this upcoming service visit again does not fix my ongoing issue? we have had very uns
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I have had consumers Energy here and they fixed there wires. I have had an electrician here and they fixed the ground wire. I need Xfinity to fix theirs.
Internet line outside
Every year our outside line gets burned up and we have to call to have them come fix it. Today, the line was hot and when I looked into the box it was melting. I called Xfinity and Jane the customer service representative said because our Internet was working currently (even though this morning it h
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I would also get a local low voltage electrician or your power company out even faster. Many times, this turns out to be a problem with the house's electrical system neutral leg being open. It is a potential fire and / or an electrocution hazard.
Internet line outside
Every year our outside line gets burned up and we have to call to have them come fix it. Today, the line was hot and when I looked into the box it was melting. I called Xfinity and Jane the customer service representative said because our Internet was working currently (even though this morning it h
Question
Oh no, @user_ql7onv I'm sorry to hear that it got worse. I'll check back in with you in a few days to see how your service has been working, how does that sound?
Internet is very slow
Hi there, My internet speed has been very slow despite resetting modem and unpluging/replugging. Are there any other solutions to resolve this? We rely on the speed for work and so would really like some help. Thank you all!
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Damage cable line
My neighbor got a fence installed and now my Internet don’t work. I’m pretty sure they hit the cable line. I’ve tried everything else.
Question
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Customer Service
Alright! Just sent it!
Change my seasonal plan
I did the seasonal plan when I was away from home, and I’ve back now, but the WiFi doesn’t work, it makes me to pay the seasonal one for next month, so how can I change my seasonal plan back to the normal one? I already tried the website that you provided to the other users, but it doesn’t work.
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Thanks for letting us know, @user_z5w832. We'd be happy to take a closer look and help in whatever way we can! Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary.
Remove outdoor Xfinity cables and box that are no longer used
I am no longer an Xfinity customer but the outdoor cables and equipment box are still attached to my house and are unsightly. Please tell me how to get them removed. Thanks.
Question
I tried but it keeps asking me questions that are not relevant and I can’t proceed. Can you please submit a work order ticket for me ?
Remove outdoor Xfinity cables and box that are no longer used
I am no longer an Xfinity customer but the outdoor cables and equipment box are still attached to my house and are unsightly. Please tell me how to get them removed. Thanks.
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It was initially helpful but it got worse again last night. I'm going to monitori it over the next few days and see. Thank you.
Internet is very slow
Hi there, My internet speed has been very slow despite resetting modem and unpluging/replugging. Are there any other solutions to resolve this? We rely on the speed for work and so would really like some help. Thank you all!
Question
I tried, but the request ends up asking questions that are not relevant and I am unable to proceed further. Please can I submit a work order ticket to remove my cables and box?
Remove outdoor Xfinity cables and box that are no longer used
I am no longer an Xfinity customer but the outdoor cables and equipment box are still attached to my house and are unsightly. Please tell me how to get them removed. Thanks.
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I'm experiencing come and go scrambling all the time on my TV. I think it's the cable from the pole to the house that is causing the issues. I would also like to have someone check out the inside for issues.
REStaton26
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Schedule technician visit
I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]
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