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Good morning @user_2n59yd, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the TV, but you have come to the right place for assistance with this. No
No video signal.
Tv went out last Thursday night during the storm. Since that time all I get is no video signal. Everything is connected properly. Help.
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We would be happy to review your bill with you @user_tw7gzc to get started, we will need to access your account. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Di
Unexpected bill
I received a 66.87 dollar bill today that xfinity tried to charge my card, my phone bill isn’t due yet.
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@user_cv9002345 Thanks for reaching out to us. You reached out to the right team to assist you with updating your accounts so you can use your own router with the Xfinity ONU device! Please to send us a direct message including your first and last
EPON member-owned router — ticket open, can this be expedited?
I’m on Xfinity Fiber (EPON) and want to switch to my own router on the ONU, per the Member-Owned Router Options post. Chat support opened ticket [Edited: "Personal Information”] for Tier 2 and quoted 7–8 days. Can Xfinity Support help get the ONU reprovisioned sooner? Internet only, no Voice or othe
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@user_270nqu We can certainly take a look at the account with you. We can work with you today or Monday which ever is your preferance. Could you please send our team a direct message with your full name and full address? Our team can most definitely
Internet promo expires Nov 17. Would like to get new promo on Monday Oct 19, and be in discussion with you by 9AM Mountain time if possible
My current internet promo expires Nov 17th. I would like to find out what new retention promos you can offer me – all 1-year and 5-year plans without Peacock for under $80/month. I don’t want to look at new promos until Monday Oct 19 due to my billing cycle dates. Is this something you can help me w
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Thanks for letting us know, user_arq0n9. We'll need to gather case examples for the backend teams. Please send our team a direct message with your full name and service address so that we may do so. How to Send Us a Direct Message: 1. Cli
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Hello! Thank you for reaching out. We are very sorry to hear that you're having trouble with Paramount Plus. We'll be happy to investigate this further to see what we can do to help resolve it. We also see your Direct Message. We will respond to you
Paramount+ Xfinity Frustration
I am beyond frustrated with this also. I was charged for a year of Paramount + that I didnt want. I noticed the charge 10 days after it showed up and went into a local xfinity store and an employee said he will put in a request to cancel and i should expect a full refund. but cannot log in to watch
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Good morning, We were told this by a sales representative in the store before trading in both of our phones and buying the 17pro max! When speaking to customer service representatives they said one card was received and that’s all we got. I am now
Current customer
We have been a customer for over a year with internet. We switched to the mobile service traded both of our phones in and bought 2 iPhone 17pros. Upon doing so we were told we would be receiving two rewards 90 days after our service. We received one and now being told the other reward is not going t
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catch36 Thanks for reaching out to us for assistance with your internet concern with getting online. I would be happy to troubleshoot the issue, and get it fixed for you. Have you used the Xfinity app to troubleshoot the issue at this time, and did i
Netgear CM2050v Cable Modem and Asus AX11000 Router
On 10-13-2026 I lost internet access. I checked and there wasn't an outage in my area. I tried removing power from both the cable modem and router. I reconnected both of them several times. All the status lights on the cable modem indicated a connection, but none of the devices on the router had acc
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I am glad to hear that the audio issue was fixed for you @user_0x2kel. Are you having any other issues?
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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Hi @user_e623o2,Are you running into any particular errors when attempting to log in at mail.yahoo.com?
Unable to log into Yahoo after migration [Edited]
Can't log in with the new arrangement with yahoo [Title Edited: "Personal Information"]
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Need Assistance - Reaching Support Regarding Account & Device
Hello, I am trying to reach an official Xfinity representative to assist me with a device and account inquiry, as I am currently having trouble connecting with an agent through the Xfinity Assistant chatbot. Please send me a direct message so I can provide my account details securely. Thank you!
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Devices
Hi @user_iylxbq,Thanks for letting us know you’ve submitted a complaint. Once a regulatory complaint has been opened, that concern is routed to a specialized team for review and handling. The appropriate team will reach out to you directly usin
Request for Executive Customer Relations — Unresolved Xfinity Mobile Number Loss
I am requesting escalation to Executive Customer Relations regarding a serious unresolved Xfinity Mobile issue. My friend ported his existing AT&T number to Xfinity Mobile under my account on September 28, 2026. The number worked normally for approximately 10 days, then became unreachable on October
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kam518 Hello! Thank you for reaching out. We are sorry to hear that you're not having the best experience with the XB10. We'll be happy to look further into this and see what we can do for you. Please send a Direct Message with your full name and add
X class internet and Docsis 4.0 with XB10
I noticed they have been doing work on the street. They put a new amplifier and nodes in my housing development and then put spooled more fiber up on 2 telephone poles on the entrances in our neighborhood last month. Last week a contractor was putting the fiber into the nodes. Does that mean we are
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Please add ability to protect from deletion a program on DVR
Hello... i'd like the ability to protect a program on DVR. This would be an additional option when you select a DVR item, on the same context menu as the Delete command. Reason: Sometimes I want to save a program from accidental deletion. A lock icon next to the program would indicate that it's prot
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X1
Xfinity app doesn't work and xfinity rewards won't load
For the past few months my xfinity app has not been working and I can't access xfinity rewards on web browsers or the app
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Xfinity App
user_pe0s1k Good morning! We appreciate you reaching out for assistance with your plan through Xfinity Forums. I'm happy to take a look at your order and see what's going on. To begin, please send us a Direct Message with your name and service addres
XfinityKassie
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Chat Representatives
Chat representatives heavily misrepresented plan pricing and promised me a 5 year guarantee at $100 a month for 1.2 GB internet speed. They told me that I would get $90 a month for 1.2 GB speed for 5 years if I hooked up my Checking as a Direct Payment option and enrolled in paperless documents. Now
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