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Hello @user_0qebwu and thank you for posting your concern on our Xfinity Community forums.  Having unexpected service interruptions can be frustrating, but we are here to help!As you've indicated that this has been ongoing for the past couple of

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Constant small outages

Has anyone has problems with constant small, and occasionaly 1-3 hour long outages? Along with repeated customer service experiences where they keep doing the same thing and it never resolves the problem? I suspect the problem in in our area, not our specific property. 22 month and a tech is going t

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Follow up to chat. Went to retail store and they said they on sell things and i have 3 main boxes.  They said the tech who came to my house 5 months ago moved my equipment and created the issue with my service.  They said they can help me,

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2 hours ago

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Scripps channel and Peacock service

Morning, My Peacock "upgrade" has not worked on my main new box since you Xfinity "upgraded" my cable box. Spoke with customer support over 3 months ago a few times, they told me the service should be available but the main box says I need to upgrade and pay for Peacock upgrade but CSP said we shoul

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@XfinityThomasB​ Hi Thomas, I called tech support, spent 3 hours on the phone talking to Delli and Jack. Jack lied to me.  Delli wanted to charge me 7..99-169 for Peacock service.  

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Scripps channel and Peacock service

Morning, My Peacock "upgrade" has not worked on my main new box since you Xfinity "upgraded" my cable box. Spoke with customer support over 3 months ago a few times, they told me the service should be available but the main box says I need to upgrade and pay for Peacock upgrade but CSP said we shoul

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user_zpkqb2 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

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Billing

I disconnected my Xfinity account after learning my internet price would jump. When I disconnected the service, I was informed that I had an amount due of $24.67. I paid this amount. But now I am continually billed. Currently, I have a nil of $77.33. I called customer support a number of times and e

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No ABC for Weeks

How much money will be refunded to customers for not having ABC available since last month? We are missing NBA playoffs and more. But you don't care about customers because your feud with Altitude made us miss years of Nuggets and Avalanche games. I'm thinking about $10 per day for every day ABC is

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Loyal Customers Pay More

So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and

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Cancel Accorn

I was charged for the app. called Acorn. I didn’t order it.

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Billing

I disconnected my Xfinity account after learning my internet price would jump. When I disconnected the service, I was informed that I had an amount due of $24.67. I paid this amount. But now I am continually billed. Currently, I have a nil of $77.33. I called customer support a number of times and e

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@sixdown Hello, Thank you for being the voice in your community by reaching out to us here and advocating for your neighborhood. I want to tell you this, All areas we service are equally important to us. I would like to review this further to identif

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Slow Neighborhood Network - Congested Node

My neighbors and I are having severe congestion issues in the evenings, where latency often peaks at over 200ms, while download speeds drop to less than 60% of advertised bandwidth. My upload speeds generally stay higher for me because I'm one of the few with a DOCSIS 3.1 modem that is mid-split OFD

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Anyone seen an update on this? Are they still in talks? This was so badly managed. I got notice 5 mins AFTER went off air. No updates since. Comcast does not care about it's customer especially ones of 30+ years like us. DO BETTER COMCAST!! COME CLEA

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

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Same problem after doing all recommended fixes. Why bother saying you “gave us” Peacock as it is not possible to watch.  

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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Question about Comcast email conversion to yahoo - do we lose comcast outlook on desktop?

Do we lose the ability to use a desktop's outlook app to access comcast email after a Yahoo conversion? If not, does anyone know the steps to restore comcast outlook email functionality?

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You stated you were able to log in to Xfinity.com to view your email. If there were any issues with your password, you would have been prompted to update/change the password when logging in, so I do not think that it is corrupt or compromised in any

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

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NBA playoffs

Unable to watch NBA playoff games because xfinity is in a contract dispute with them. Where are we to watch the N? BA playoffs.

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Ubiquiti UXG-Max Deployment Plan with Xfinity XB8 (Bridge Mode Migration)

Please, I would like to have opinion from this community if my approach to swap the XB8 Xfinity Gateway to the UXG-Max is correct and running low risks of getting in trouble, here is the process that I am working on: Current Setup: 1 ISP: Xfinity 2 Modem/Router: XB8 (router + DHCP + Advanced Securit

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Please restore ABC. It’s playoff season. C’mon, man.

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Why am I not getting abc

I am not getting abc anymore. Why

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TOTAL “RUN A ROUND”. provided Xfinity voice chat transcript, (multiple times) issue clear, company representatives non-responsive.

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Iwatch $300 Credit Promised. Still waiting.

Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.

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