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Phone a week late and hasn’t been shipped
I went to the xfinity store last Sunday and got my upgrade they said the phone would be delivered by Friday it’s now the next Sunday and my phone wasn’t even shipped yet I’m so frustrated and annoyed
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Devices
I am having the same issue. I have tried a system restart. Unplugging. Clearing the cache. Still can’t use my AMC app.
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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GACSALY. We have not received your DM yet. Are you able to send it again?
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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@jl747 Since I can use both comcast.net and gmail.com to log in to my Xfinity and Forum accounts. When the time comes which Xfinity ID do I use during the Yahoo switch over? Thanks You will get the invite to your @comcast.net email account - so
Which Xfinity ID do I use during the Yahoo switch over
Since I can use both comcast.net and gmail.com to log in to my Xfinity and Forum accounts. When the time comes which Xfinity ID do I use during the Yahoo switch over? Thanks
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@user_d9g7jk why can't I sign to my xfinity e-mail account [Title Edited: "Personal Information”] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email
Unable to sign in to my email
why can't I sign to my xfinity e-mail account [Title Edited: "Personal Information”]
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TWH80 We’d be happy to help with that! If you’re no longer needing the cable portion of your service, we can take a look at the internet-only options available for your account. Could you please send our team a Direct Message with your na
I would like to cancel cable TV and switch to internet only
I need to switch from my cable/internet bundle over to an internet only plan
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@bulkhelp I have four email accounts and wanted to delete the one that is no longer being used, but i accidentally deleted an account that I use. Help! You would need to get with our Customer Security Assurance folks to see if they can restore it
Can I restore a deleted email account?
I have four email accounts and wanted to delete the one that is no longer being used, but i accidently deleted an account that I use. Help!
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Thank you Marty! Yes - I'm moving in with someone else and they already have internet service set up.
Moving houses; need to disconnect Xfinity service effective 11/1/26
Hi Xfinity team, hope you're having an excellent day. I am moving to a different house and will no longer require Xfinity services. I'd like my service to remain active through October 31st, 2026, and then disconnect on November 1, 2026. Can you help me make this happen? Thank you!
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Thank you for reaching out to our team about your issue with that service. I am sorry to hear about that issue, and I will be happy to look further into that, and set up a service call as needed. In order for me to do that I will have to ask you to s
Technician appointment
My box continually is frozen and needs to reboot to turn on. Over the last week, it’s now 3x completely factory reset to where I need to input all the settings for remote and resign in to all my apps. This isn’t the box’s fault as I’ve gotten a new one before due to this issue. I am not going to tro
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Thanks for meeting us here in our community, @user_a9u0zh. Sorry to hear about the trouble with your service speeds. We'll gladly review the account. Please send us a Direct Message with your name and complete service address. To send a "Direc
XB10 upload capped at ~40 Mbps on 2 Gig plan — provisioning check?
I upgraded plans in store yesterday from an old 600/35 (customer-owned Motorola modem) to a 2 Gig plan. I was originally planning for a 1G/1G bidirectional X-Class plan, but the manager offered a promotion. When I later looked on my account, the details say 2000/250. The plan name on my account show
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Thanks for meeting us here in our community, @user_3plh04. We're happy to help. Can you tell us if this service box is damaged? Do you have a photo of it?
Flat service box
I am the only Xfinity customer that uses a very large service box outside of my house. I would it to be replaced with a flat box. Thanks.
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Hello @user_7aa7na, and thank you for reaching out here on our Xfinity Community forums. We can absolutely understand your frustration after spending over an hour trying to address what should have been a straightforward billing concern, only to come
Customer Support
I'm finding it really challenging to resolve issues on the most efficient way for both Xfinity and myself based solely on communication barriers and scripted resolution trees that customer support has to follow. I just spent 1 hour and 13 minutes just trying to resolve a simple billing question. The
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Hi @user_ykrumg, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you reaching out directly and bringing this deeply concerning experience to our attention. We deeply value your loyalty and appreciate you takin
Poor Customer Service and False Plan information
I am writing to formally report an incredibly concerning experience at the Xfinity retail location in Avon, Indiana. During my visit, the customer service representative assigned to assist me exhibited highly unprofessional, hostile, and insulting behavior, while completely failing to provide the re
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Hello, @user_p7t149! If Warriors games are the main reason you’re looking at TV service, we’d definitely want to focus on getting you the programming you’ll actually watch rather than adding channels you don’t need. Dependin
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Warriors Games
I wanna be able to watch the Warriors game so what do I have to pay you just to see the Warriors only
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