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i have no phone service
Land Line non functional since yesterday
I did trouble shooting yesterday, all the way back to the line into the house with no joy. There is not dial tone, calling the number goes straight to voice mail. No Dial Tone available. So...Can't make outgoing calls. Started yesterday, or perhaps the evening before. Land line important to us for M
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For $267 month This App is useless
Restore Favorite Channels to Xfinity Stream — November 2026 Update
I am a longtime Comcast/Xfinity customer in Naples, Florida, and I am extremely dissatisfied with the recent redesign of the Xfinity Stream app. I watch Xfinity Stream on my iPad. The removal of the Favorite Channels feature is a major step backward in functionality. Previously, I could quickly acce
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user_mwn5d0 We do appreciate your feedback with the most recent update. is the app still working as in you're able to watch programs still? I just want to make sure that's still working properly.
New app library is very confusing
the updated library app is very confusing. The first issue is that some of the programs are not labeled by the title of the program just by the title of the episode. The second there is no way of marking or telling you that you have watched a program. The third is there is no way to see what your up
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Hi there, @user_u3vv6l we appreciate the feedback and completely understand your frustration. Losing features you regularly used can definitely make the new experience feel like a step backward. Thank you for being specific about the guide, playback,
New Xfinity stream app is terrible!
The new update is terrible. And the guide you can no longer filter by high definition. In playback, you can only fast forward in 10 second increments versus 30 seconds. And recordings you could no longer see scheduled or recently deleted. Overall, a much worse experience than the previous version. W
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Where are my favorite channels? How do I delete saved shows?
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
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In addition to the above post, I cycled the power the router, and my computer and television.
Internet and television are not working correctly.
What do I need to do to get my browser to connect to sites like XFINITY.COM? I'm using a desktop computer which is running Windows. The problems first appeared after XFINITY completed some upgrades in my geographical area. The problems affect all browsers on my machine including Firefox and Edge. My
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Thank you for reaching out, @user_jwvs5y With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. You can still favorite your Sports teams. We understand that having to scroll th
Restore Favorite Channels to Xfinity Stream — November 2026 Update
I am a longtime Comcast/Xfinity customer in Naples, Florida, and I am extremely dissatisfied with the recent redesign of the Xfinity Stream app. I watch Xfinity Stream on my iPad. The removal of the Favorite Channels feature is a major step backward in functionality. Previously, I could quickly acce
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user_79qdts With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV exper
UPDATED APP NO LONGER HAS FAVORITE CHANNELS TAB!
I just upgraded to the new Xfinity App and there is no tab for our favorite channels! We have the box for all our other TVs and was convinced to use the app for another one on the house. But after the upgrade we no longer see our well used favorites tab. Can the plug it back in. Seems counter intuit
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When will the favorites be available on the app again?
Favorite channels missing and can’t search for channel directly
Not only is favorite channels filter missing but you can’t search directly for channels. At least add the ability to search for a channel by name or number. The updated app is almost unusable for me.
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I was not offered the new streaming version. I was only able to access Xfinity by activating the new version. The previous streaming option is unfortunately not available on my living room Smart tv, however, it is fortunately still running on my bedr
New LG xFinity Streaming App
Yesterday, I was offered to update the xFinity Stream App on my LG tv. Was pleasantly surprised, because the previous version had some quirks. Mainly, if watching recordings, if you attempted to advance a recording of a program that was still recording, you would be sent to the start of the recordin
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Support
I have a credit of $205.17 on my account. I want a physical paper check mailed to my address. I do not want a prepaid card.
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Billing
Rip off service
I pay the monthly fee to upgrade my phone twice a year. I call to upgrade my phone and they say I can’t use my upgrade this time when I have never used the service yet and I have had the service a whole year now and never once used it. Definitely will be going some place else when I get phone paid o
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Plan
user_streamerdreamer Thank you for reaching out on the Xfinity Community Forums and sharing your feedback. I completely understand your frustration, especially when an update changes features you were already accustomed to using and makes the experi
Now Xfinity=WORST Streaming App
Compared to ALL other streaming apps I use, Xfinity's ridiculous "update" wins the badge for WORST. Sad too, since most of my friends have canceled cable – now I may do the same. Showing such utter disregard and distain for us users = really shameful. please fix NOW or lose subscribers
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are you asking customers to upgrade their gateway by January 31, 1926 at no additional cost?
have received an email from Xfinity to upgrade gateway by January 31, 2026. Is this a scam or is it approved by Xfinity?
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Your Home Network
@PossibleSwitche Thanks for adding to the community. During the checkout process, you'll see a box to enter the promotional code. Make sure you do so before placing the order, or completing it. If it does not show, use a different device to redeem th
Trying To Redeem Newest Smartwatch Promo Code
I have tried ordering two different priced smartwatches because I thought the first one didn't meet the threshold for the $300 off. When I get done with the checkout process there is no place to enter the discount code no matter which smartwatch I buy. Is there something else that I am supposed to d
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user_5ewv51 With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV exper
Streaming App Upgrade is Useless
With the most recent upgrade (9.1.0) , the Streaming App is now essentially useless and prior functionality (e.g., favorite channels) is gone. So disappointing. Please allow users to return to the prior version.
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Service Transfer Issues: Duplicate Old Account Still Open, Stuck Pending Order, & XB3 Gateway Upgrade
I recently transferred my Xfinity internet service to my new address and activated my existing modem (Cisco XB3) over 48 hours ago. However, I am running into three issues following the move that need assistance: Duplicate/Old Account Still Active: Instead of closing my previous address during the t
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Billing
favorites-
Please ask your tech folks to bring back the Favorites option on the Xfinity Stream app - also allow access to Apps Really miss the Favorites option instead of scrolling through the thousands of channels. DB - Diamond Member
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Xfinity Stream Website
Xfinity is not delivering good customer service as they outsource contact info overseas to employees who can not deliver on service requests local and inconvenience the customer as well as not needed technicians checking for internet connection which
Need help scheduling an unburied fiber drop line
Hello, I have an exposed fiber line in my yard that needs to be buried. Support agents have scheduled three standard technician visits so far, and all three techs confirmed there is no active Drop-Bury work order on my account. Can an official specialist please assist me via Direct Message to get a
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Stop making things worse by improving it. App was fine until you fixed it. For $267 month you should be better than this
user_mdo8p6
commented
40 minutes ago
to the conversation:
0
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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