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XFi assessment
I am currently paying for XFI complete. I never received any WiFi extenders and I didn’t ever get my assessment results and I checked my SPAM folder and Inbox.
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Your Home Network
Please circle back to let us know if that works for you, @DeaconBlue.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Help with downed lines
I have the internet line in my backyard down due to a storm and just want someone to hook it back up for me. Who can I contact for this? I’ve already submitted a ticket but I’d like to be able to set up an appointment. There’s an outage in my area due to “weather” even tho we’re past that, I just wa
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Your Home Network
[Edited: Personal Information] 6:14 PM (2 hours ago) to me
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
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Suggest you reread the previous messages where we have clearly stated the issue only happens on Disney+ on the Xfinity box. And the previous post by @XfinityRay that identifies the issue as being with older Xfinity DVR boxes. I have the box he descri
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Billing Dispute
My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be
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Hello @DeaconBlue I understand your frustration with this. This has been an ongoing issue with Disney+ and has been reported to be impacting more that just Xfinity boxes. While we don't have an immediate solution with the issue appearing to be on th
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@user_7vg2e2 Yes, you found the instructions to DM in multiple threads here in the Forums. However, the policy about sending an unsolicited DM to anyone in the Forums is prohibited until asked to do so by an employee. Direct messaging isn't
Posting to be able to send DM to Xfinity support to disable the voicemail feature on my phone
Per multiple threads I found I must posting this first to request/enable ability for myself to DM Xfinity support with request to turn off my voice mail. Apparently there was at one time the ability for customers to DM but now a customer must submit posting requesting the ability to DM Xfinity emplo
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Peacock Premium reward not activating
I am having the common Peacock activation error ('Something unexpected happened') and need a Digital Care representative to help me manually provision my account.
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Your Home Network
@AlexRTG thank you for letting us know, we can take a look at your account to see if the xb10 is available. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Supp
XB10 Availability
Hello I’ve been on the hunt for an XB10 for some time now. I have the Gigabit x2 Plan in the Chicagoland area, I’d say I meet all the qualifications for one but talking to customer service on the app has brought me no luck. Hoping to get help from an official Xfinity team member!
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@user_5b7689 Thanks for sharing your experience. Yes, very much like mine. I'm moving forward now with the process of adding a different provider and then moving on from Xfinity once that is complete. I guess if the new provider does no
Existing long time customer seeking 5-year Price Guarantee on internet but phone reps deny - keeps me paying 2X what others pay
I have had comcast/Xfinity since 2003. I have found this month that I'm basically stuck with an internet package ($99 for 800Mbps) that is twice what new customers are getting from Xfinity and more than twice what Quantum is offering its new and existing customers. I really don't want to change from
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Good evening! I was checking in on this again and see our engineers continue to work on the problem, @user_93hys3. I will continue to keep a close eye on this and stay in touch on this thread.
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Hi there, @user_5b7689! Thank you for taking the time out of your day to reach out about lowering your monthly rate. We are happy to take a look and see what is available. We like things at your fingertips so you can also look at plan options and mak
Existing long time customer seeking 5-year Price Guarantee on internet but phone reps deny - keeps me paying 2X what others pay
I have had comcast/Xfinity since 2003. I have found this month that I'm basically stuck with an internet package ($99 for 800Mbps) that is twice what new customers are getting from Xfinity and more than twice what Quantum is offering its new and existing customers. I really don't want to change from
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Moved to Customer Service as this has nothing to do with Accessibility/disability.
blurry picture off and on
swapped out for a new cable box. keeps saying to check cable connections, which I have and restarted a couple times. Now have no picture, trying to set up new remote with new cable. could you please help. [Edited: Personal Information]
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@Again Thanks for the clarification. BTW, this might be OT, but is there some sort of capacity limitation on the length of a topic? When I opened this through the topic list, neither my question nor your reply were on there. But when I click
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Moved to Customer Service as this has nothing to do with Accessibility/disability.
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
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Hello, Bjo1112! Thanks for reaching out to our XFINITY Community forum with your modem upgrade request. We would be more than happy to help you with reviewing your modem upgrade eligibility to be able to use bridge mode. Please send our team a direct
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No bridge option
I am using a XB7 model with no option for bridge mode I would like to request an updated model where I can use bridge mode
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