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Thank you for posting on our community forums, user_dipdou. I'm sorry to hear about the lightning. If the lightning caused an interruption, it would have been reported on the Xfinity App or Status center. We also would have sent a text notification w
Outage from storm
Hello lightning causes my Internet to stop working and I work from home. I need proof that there was an outage
Question
I am using a fire stick through Alexa the location has not change I have reset so many times and it still does not work… again there has been no change to my settings any other suggestions I am ready to cancel my Xfinity
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Thanks for sharing more about your lineup, @user_dv9zhk! I have to ask, Huskies or Cougars? The networks choose what they air on their stations. Looking at the TV listings for BTN on the 19th, it shows the game aired at midnight Eastern. It also sh
Why aren't you showing the University of Washington football games on the BTN feed in Tucson?
The BTN does not show the University of Washington fooball game at 4:15 Tucson time today Saturday 9/19. They are playing Eastern Washington. The BTN at that time is showing the North Dakota vs Nebraska game. Similar last week, University of Washington game was not not shown but some other one. Why
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Thanks for posting on our community forums, user_exmxmc. We can help with your request. I would need access to your account information. Could you please send our team a Direct Message with your name and service address? Our team can take a further l
EPON Fiber: Switch to Personal Router and Remove Gateway (COAM)
I am an EPON fiber customer looking to transition to the Member-Owned Router program/Customer-Owned Equipment (COAM). I want to completely remove my Xfinity Gateway and connect my retail Ethernet router directly to the ONU. Please have a digital care representative help me push the updated ONU boot
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Location Issue with Xfinity Stream App
I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I
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Xfinity Stream Website
Apartment WiFi Box, Don't want to wait till Thursday.
I'm in an Xfinity Communities/bulk apartment plan. The pre-installed gateway in my unit has completely died—zero lights, and I've verified the wall outlet works. The app doesn't show the gateway or give me an equipment replacement option. I need the Communities gateway replaced.
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Your Home Network
BIG10/BTN Overflow Channels 1314 and 1315 Not available to me
I do not see BTN overflow channels 1314 or 1315 in my area. These are used to show BIG10/BTN sporting events that are area-specific and are not carried on the regular Big10 channel. For the last 2 weeks BTN has referred Xfinity customers to these channels for Washington Husky football viewers
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Channels and Programming
@steelman220 Thank you for providing the update. Have a great rest of your day.
I'm experiencing intermittent packet loss and latency spikes on my Internet connection
I'm experiencing intermittent packet loss and latency spikes on my Internet connection. It happens roughly every 10-20 minutes and causes high network jitter while gaming. I've tested with my PC connected directly by Ethernet to the Xfinity gateway, so my third-party router is completely bypassed. D
Question
I’m having the exact same issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! There’s nowhere to the high accuracy or battery saver options on my fire stick. Help!
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
Question
Slowness,buffering, picture looks like is not even 720p… something went wrong error all the time. I tried all those cleaning cache and that other stuff, no help. Trying to fix this for almost a year. Canceled P+ since is not watchable. Huge fan of UC
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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multi view feedback
Need to provide feedback on the multiview and using closed captions. Currently when CC are enabled, you end up only being able to watch 3 of the 4 programs being shown because the CC blocks the image of at least one screen. I'd like to see the CC between the 4 boxes, in that area, along the top and
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Channels and Programming
Access Denied to Xfinitywifi
Hello, Up to recently, I have been able to switch on and off of "xfinitywifi" hotspot, since I like to use it while at work. However, recently, i've been getting "access denied" messages and am unable to use it anymore. I have been able to solve this by using the app for "xfinitymobile" on my phone,
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Network
Hey @Bdette01 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out, provide great detail pertaining to the issue, and more. Currently, there is a known issue with some cus
Recent 8/11/26 firmware update bricked my Xfinity WiFi extenders
Worked on this for more than 12 hours. Woke up. Gateway was down. Xfinity app required unplug of gateway and restart. The WiFi extenders behaved strangely - blinking and cycling with connected status in the app while constantly blinking and occasionally going offline in the app. No amount of power c
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@stupdcat We are requesting you find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
Why aren't you showing the University of Washington football games on the BTN feed in Tucson?
The BTN does not show the University of Washington fooball game at 4:15 Tucson time today Saturday 9/19. They are playing Eastern Washington. The BTN at that time is showing the North Dakota vs Nebraska game. Similar last week, University of Washington game was not not shown but some other one. Why
Question
TVGO Location?
When I try to watch TVGO stations on the Stream app, it tells me I have to update my location. I don't see how to do that - can anyone help? Thank you.
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Xfinity Stream Website
Hey there, Tuttle2019! We appreciate you posting on our XFINITY Community forum with your feedback regarding improvements to the seating at this store location. We would be more than happy to help pass along this feedback. To properly forward this fe
xfinity store feedback for Lowell MA
Hello I was in the Lowell MA store today. Your seating is TERRIBLE for a person with hips issues such as myself. Either TOO low which can dislocate my hips or bar stools which are TOO tall! How about a few normal height seating for us "old geezers"
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TV GO Location?
When I try to watch TVGO stations, on the Stream app, it says I need to update my location, but I don't see anywhere to do that. Does anyone know how to do that? Thank you.
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Channels and Programming
Thanks for posting on our community forums, nikLA_w5. We'd be happy to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign I
Attachment to new door frame
We just got a new front door and the frame was replaced. Now the sensor nor the doorbell fits. Can someone come and (re)install it? Or give us some advise on what to do?
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Greetings, kdpaq! Thanks for posting on our XFINITY Community forum about your family recording simultaneously at home. At this time, having two DVRs will allow up to 6 tuners. We will forward your feedback regarding this feature for further review.
Need more than 6 tuners
My service comes with a DVR. I also pay for a 2nd DVR and Premium DVR service. When the cloud DVR service cam about, I noticed that my tuner count went from 12 to 6. Well, my household increased with 2 more adults, and 80 year old dad has sent the last two years juggling the recordings to keep the f
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I am happy we were able to assist you with your payment concerns. We are here to help if you need us.
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Payment extension
Hello, I need an official Xfinity Corporate Digital Care employee to help me secure a brief weekend extension on a locked payment arrangement. My account recently experienced a sudden balance spike due to an unexpected package upgrade. I am doing everything I can to get caught up and have actively c
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