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Can't check email from AT&T network

This has happened before and it is now happening again. I cannot check email from an AT&T network. Email works fine from a Verizon or Comcast network. Device does not matter... does not work from iPhone or PC. iPhone gives the message: The mail server imap.comcast.net is not responding. Verify that

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Email

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Freezing of cable box

I've rebooted my box 4 times and I still get occasional freezing of video and audio. Do I need a new box?

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Channels and Programming

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Good morning user_0x675h! I'm sorry that we are having trouble with your laptop connecting to the Wi-Fi network. Aside from that trouble I hope that your morning is going well. I would be happy to help out. I know how troublesome it can be when we ca

XfinityPaula

 commented 

55 minutes ago

 to the conversation: 

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Not connected to wifi on laptop

Not conne ted to laptop with wifi. Restarted computer

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Not connected to wifi on laptop

Not conne ted to laptop with wifi. Restarted computer

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Accessibility

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Good morning @user_64fi0m, and thanks again for posting your issue to the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and

XfinityJeff

 commented 

1 hour ago

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PEACOCK - Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.

I have been stuck with this error message when I try to access the peacock subscription activation. By way of context - I had peacock for free with my xfinity internet plan and that was still valid though 2/27/2027 - peacock worked fine with that plan until three days ago. Three days ago I "upgraded

Question

@user_oq2w7h Thanks for bringing your concerns to our attention. Your concerns are important to us and we want to ensure this is taken care of for you. I can certainly understand wanting to keep your information secure after this. I have a link that

XfinityKei

 commented 

1 hour ago

 to the conversation: 

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Fraudulent Account

I’m currently dealing with a fraud case involving an account opened under my name with autopay attached to my credit card. I was instructed to submit a fraud form that includes full SSN and a copy of my ID etc. via email, fax, or mail. Given that my information was already compromised within the sys

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Or a scam. What's funny is that it worries me.It was so easy to get into my account this time on a brand new phone. Ultimately that works for me. What is sad is that I have to think twice about the different font and is saying I don't have an identit

Dovugirl

 replied 

1 hour ago

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View bill

I need to see statement

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@Dovugirl If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history  

XfinityDena

 replied 

1 hour ago

 to the conversation: 

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View bill

I need to see statement

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I'm so confused.I don't know what is a computer anymore.

Dovugirl

 replied 

2 hours ago

 to the conversation: 

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View bill

I need to see statement

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Website at signup got my address wrong, how do I change it?

When I signed up for Xfinity NOW, i selected my address, which is the 4th of a 4 unit building. However, my service address appears to have defaulted to unit 1 somehow. How do I change my service address? All 4 units have distinct numbered addresses, but when I signed up for internet I couldn't sele

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Your Home Network

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@user_pulvro We appreciate your time in reaching out to us here on our Xfinity Forums. I definitely understand wanting to know the why behind maintenance and service interruptions. Most of the time it is when our technicians have detected signal issu

XfinityBillie

 replied 

2 hours ago

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U
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections

Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interrupt

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@pamevans3 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment y

XfinityKei

 replied 

2 hours ago

 to the conversation: 

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When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

Question

@user_mv391g I am sorry to hear you aren't able to access your Comcast email. Can you share a little more detail about what kind of error message you are receiving and how you are trying to access the email? Are you accessing it via our webmail here?

XfinityBillie

 replied 

2 hours ago

 to the conversation: 

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comcast.net

why can i not access my comcast.net email

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Cancel service

Im wishing to cancel my internet service

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Email

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CANCEL

I have requested cancellation of all services several times since the last week of April. You have charged me $215 since then. I won’t be paying a cent. CANCEL NOW. The Chatbot told me it was canceled before now. It can’t help at all, it won’t get me a representative, and I can’t find any phone numb

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Your Home Network

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Disconnection

Ever since I payed for xfinity wifi now pass I have had nothing but problems I would be playing a game and right in the middle I get kicked off the Internet. I would like to know why? And how we can resolve this matter?

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Your Home Network

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Happens on tv hooked to Xfinity box not on ltherbtv using roku

user_fwkqvo

 replied 

5 hours ago

 to the conversation: 

0

U
Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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U
Fraudulent Account

I’m currently dealing with a fraud case involving an account opened under my name with autopay attached to my credit card. I was instructed to submit a fraud form that includes full SSN and a copy of my ID etc. via email, fax, or mail. Given that my information was already compromised within the sys

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Customer Service

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Well but things are not very good I'm trying to work tonight and of course another outage another planned outage. We want to know what's going on these are not planned some idiot hit a fiber cable or something can you not hire competent people we can

user_pulvro

 replied 

6 hours ago

 to the conversation: 

0

U
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections

Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interrupt

Question

U
AJONES1964

I am going to sue Xfinity for their unfair price hikes, their rude customer service, the scamming they pull on vulnerable people.

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Your Home Network

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