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Property easement issue -- Wires running across 80ft of private property for years -- Bury the cable now
Good morning - For several YEARS now I have been reaching out to Comcast Xfinity to deal with an issue on our property. There are orange internet/cable wires (electrified I am told) than run over our yard for nearly 80 feet. Eighty feet. These were to meant to be temporary wires, but alas, they are
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Customer Service
So, after 2 1/2 hours still not resolution using DM. Comcast truly doesn't care about the customer. In some areas (where I live) they are the only provider. They know this and don't care how upset you get. You the customer mean not
Cable down outside of my house
The line from the telephone pole to our house came down in the last storm. I have call at least 5 times. 2 times you sent out an inside tech who said this is an outside job and you need a bucket truck. The last tech came on Friday 3/6/26 and he spoke to his supervisor who said someone with a truck w
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thinking about switching to astound because of all the issues. Has AT&T fixed your problem?
New router causing irregular connection with Steam and browsing
I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous rou
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I am using the new xfinity gateway, as I was told by Xfinity I needed to switch routers right away. My old router is no longer functional I have already tried to switch it back. I have read multiple customers are experiencing this with the new router
New router causing irregular connection with Steam and browsing
I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous rou
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user_mqmzk2 Thanks for reaching out! I'm sorry to hear your bank account was scammed. Unfortunately, there are so many bad actors out in the world today looking to scam us all! You will have to change your banking information online, or through the X
How do I change my auto pay checkbook number
My check book was scammed and I have a new number. I need to talk to someone in billing or my auto payment will bounce back to you.
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That is a fair question, @user_tdbu4n. If this was a charge for Xfinity Internet or other residential services, it would have been billed in advance, so any changes would be added or deducted from the following bill. With Xfinity Mobile, charges are
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
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Ongoing REFUND issue??????
Refund went to my account. I no longer have an account. Was supposed to send me payment, not credit account that I no longer have? LOOK IT UP..........................AND SEND ME A REFUND CHECK FOR $65.25 IMMEDIATELY!!!!!! STOP PLAYING AROUND WITH THIS!!!!!!!!
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Billing
I do not recognize the credit card being used. How can I get this info from you
How can i speak to someone?
the chat function in the app and website don't work. When i call the 1-800 number, i get disconnected or stuck in a loop with no options to speak to someone.
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I am in the same position today. I can't login to my comcast email.
cant log in to email
I cannot log into my comcast email account. i cant sent or receive emails. I need help immediately
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How do I change my auto pay checkbook number
My check book was scammed and I have a new number. I need to talk to someone in billing or my auto payment will bounce back to you.
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Billing
Shouldn’t I been notified of both charges before they’re added to my mid cycle balance?
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
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Please please respond.I've been trying to get peacock for 3-4 years.And they never respond. I've been a diamond member for 1516 years.And even though i've been promised peacock , it's never happened and I cannot get it , please , I need help
Issues with Peacock[Edited]
Diamond member 17years i'm trying to have an added for a couple of years.It just doesn't activate.Can you please help me thank you. [Edited: "Personal Information"] email is.pleasel [Edited: "Personal Information"]
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Issues with Peacock[Edited]
Diamond member 17years i'm trying to have an added for a couple of years.It just doesn't activate.Can you please help me thank you. [Edited: "Personal Information"] email is.pleasel [Edited: "Personal Information"]
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Customer Service
Issues with ESPN Unlimited and other channels
I am a Comcast ex-employee and had an employee service. I received an email to Activate ESPN Unlimited at no charge. While I was trying to activate, I noticed that all my channels were blocked except the Network Channels. Wednesday - I started calling Xfinity. After a long hold, I got a Rep in Cairo
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Channels and Programming
user_bj3299, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to
Easement
There is no Comcast Grant of Easement on my property. My title has an easment for utilities: electric, water and sewer. Please help me create a ticket to remove the equipment.
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Hello user_wmljr7! I'm sorry that not all of your calls are coming through. I know what it's like when waiting for a call for an appointment or update on a request. Let's dig into your trouble and make sure we fix it, so you never miss another call a
Phone Doesn't Ring with Some Incoming Calls
On a number of occasions, our telephone doesn't ring with an incoming phone call. The vast majority do but we were waiting for some important call-backs and the call came in but went to voice mail and did not ring. Is there something wrong with my system. I tried to called and Xfinity rep but there
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Greetings @buffy555, please keep in mind that you are currently speaking on the public forum. This means that other users can also see the information that are sharing with the forum. Because of this we ask you to please refrain from posting personal
XfinityJustinM
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Issues with Peacock[Edited]
Diamond member 17years i'm trying to have an added for a couple of years.It just doesn't activate.Can you please help me thank you. [Edited: "Personal Information"] email is.pleasel [Edited: "Personal Information"]
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