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Boot file problem
Had a tech out at my house to check what was happening to my speeds for internet. Changed modem ran test, however speeds would drop and on Xbox MSPing would get higher. Come to find out there was an anomaly that was happening. He states it is a boot file issue. How will I know if this gets fixed cor
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Your Home Network
@user_ckhkbo Thanks for reaching out to us regarding Fox News. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Just wanted to confirm that Fox News is now working for you?
I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.
Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i
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The concern is not "Sign In And Account Management" help related............ Topic moved here to the TV help section.
Tv remote
I can’t get the tv remote to turn the tv On or off. Also, volume doesn’t work. Just went to my local Xfinity store and got a new remote. It doesn’t work either. I tried the reset feature and when it came back on no improvement.
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user_ekk92 - Thank you for your feedback. I understand how frustrating it can be when email isn’t working as expected, and I appreciate you taking the time to reach out. While we aren’t able to troubleshoot Outlook directly since it&rsquo
Non existent support
Like many others I can no longer connect to comcast.net from MS Outlook. I chatted yesterday with one of you incompetent off shore support impersonators. He had no clue what is happening and either could not or would not check the network. The web has hundreds of customers complaining about Outlook
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I have nothing more to say about this
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Sometimes it works for a few days --- then fails again for hours. Comcast knows they have issues with. 3rd party APPS and they have to fix it. Can't wail for some competition here, I'll transfer in a heartbeat.
Non existent support
Like many others I can no longer connect to comcast.net from MS Outlook. I chatted yesterday with one of you incompetent off shore support impersonators. He had no clue what is happening and either could not or would not check the network. The web has hundreds of customers complaining about Outlook
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I’m going crazy every single day with this same [Edited: "Profanity"] thing! I just want my usual way to do my email! I have no idea what an IMap account is 🤷🏼♀️
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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@user_6k3xz1 Nice to meet you, Dawn. Before going over account details, we need to send you a one-time 6-digit verification code. This code will be sent to the phone number or email address listed on your Xfinity account and will expire in 15 minutes
Complaint
I literally just had x-finity installed today. They have been blowing up my sell phone for nothing more than to push more products on me. I don't appreciate it, it [Edited: "Language"]. If they were just calling to check on there existing service or seeing if I needed help setting up the free apps o
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@user_h1cmy4 @user_h1cmy4 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfin
Direct message
I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?
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Just Changed my Comcast Email Password [Edited]
I just changed my Comcast email password. I am unable to make this change go through on my iPhone 15 or iMac. I already tried to message you in chat. No response. Totally confusing and unacceptable given the huge fees you charge.
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Devices
Hello @user_ocbox2, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. We do have a great troubleshooting page that could help. Take a look here: Cable Help Guide and let us know
Pixelation problem
We have a pixelation problem which seems to follow the main Xfinity box around. I have exchanged the box once and it continues to pixelate. I have moved the box to 3 other tvs and it does the same thing on all. The odd part it only pixelates on a few stations and no other stations or streaming apps?
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Hello @user_h1cmy4 and thank you for reaching out on our Xfinity Community forums for assistance! If you're looking for the status of a ticket, just to let you know, most open tickets on your account should be viewable via the Xfinity Assi
Direct message
I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?
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@tmd171 I have been trying since it started and can’t get any help
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
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The concern is not "Sign In And Account Management" help related............ Topic moved here to the E-Mail help section.
EG
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Email
I can’t access my email
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