Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (542.6K)
Xfinity Support
"I need to cancel my NBA League Pass subscription. Phone support was unable to assist me. Please remove this from my bill."
Question
•
Xfinity Stream Website
This is not the expienince we want for anyone, mhoefgen. And I can definitely understand how frustrating this would be. Does the issue seem to happen during a specific show or program?
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
Question
ID verification
We had to cancel your Xfinity Mobile order #3721680300484866474 because we couldn’t verify your identity. I've tried 4 times and still same, doesn’t accept my foreign passport. I don’t have an US ID yet and want to start my mobile line.
Question
•
Customer Service
@user_md6qmo Just to make it clear as mud, you retain your @comcast.net email address when you migrate to Yahoo! Mail, you'll just sign in at yahoo.com instead of at connect.xfinity.com.
Question about yahoo account [Edited]
I want to separate my yahoo acct. and my comcast acct [Title Edited: "Personal Information"]
Question
New XiOne-SC(B) boxes vs old X1 boxes
I currently have: Primary TV Box PXO13ANM 2nd " " x1 XG1v4-A 3rd " " x1 XiD-C Received 3 new boxes XiOne-SC(B) I want to continue connecting the boxes with coax, not internet. Do the new boxes provide that much "enhanced performance, faster load times" vs my old equipment? If it is a significant imp
Question
•
X1
charged after cancelling
My Xfinity Mobile service was disconnected on 24 July 2026, yet I have continued to see monthly deductions from my bank account. I have now received an email stating that my final bill is $43.94 and will be automatically charged on 13 November 2026. Please provide an itemised breakdown of all charge
Question
•
Plan
Hi @user_a019cx,Before upgrading, do you know if you were able to use WPA3?
XB10 5 GHz WPA3-Transition Fails on 2 NVIDIA Shields; WPA2 Fixes Both
I'm posting this because I've now reproduced this with two separate NVIDIA Shield devices and isolated it fairly narrowly to the XB10's 5 GHz WPA3-Personal-Transition behavior. The short version: Both NVIDIA Shields worked normally with this XB10 for roughly the first 10 days after installation. The
Question
Upgrade to 500 / 500 service
Today I chose to upgrade from 300 down / 35 up to the 500 down / 500 up / unlimited data service -- however after the order went through it updated to 500 down / 35 up. How do I get this corrected? (I did try the Xfinity Assistant and it gets confused thinking I have an outage. I haven't found where
Question
•
Your Home Network
@user_63m04f This finally got straightened out after 4 days total. You can take this off reminders. I remain with the annoyance of so many ads and are hard to delete. I'm probably going to have to go to Premium Yahoo. I know my Comcast bill includ
Comcast Migration to Yahoo has ruined my email
My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C
Question
@user_20satt I see there was an issue with "Xfinity Shield" earlier this year, but I'm not seeing any CVEs for bridge mode. Where are you getting your data? Just one data point? If you don't know what a CVE is, it's short for Common Vulnerabilities
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
Question
user_dy2cf3 Thank you for stopping in for help with your Smart TV and the authorization page. I would be happy to help with that error and see about getting the app working for you. We use the authorization page for a few apps. Are you trying to use
Clearing device registration
The xfinity.com\authorize is not working and I cant get my SmartTV authorized - after entering the 6 digit code and signing in, the message says "Deactivation Failed, you don't have access to xfinityTV" I can watch online on my computer and the xfinity stream on my phone, so I know its working. Onli
Question
@user_09hoai How to reach direct message? Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send
How to reach the Executive Escalation Team in the United States
For the past 13 years I have been dealing with your foreign customer service employees who do not listen or understand when contacting via telephone calls. They also do not read or understand the chats. They make assumptions without listening to the customers actual concerns and/or issues they are a
Question
Temporarily blacklisted IP Address - try again later
how to fix. I am traveling out of county and this started
Question
•
@user_i19e9j Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the detailed steps to direct message us:
Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
Question
Hi @Jonothon78, did you have a chance to try the skip reprogramming instructions that @BIslander provided?
Disappointed with new cable box
A feature I loved about my older cable box was that I could jump ahead 30 seconds or jump back 15 seconds and easily get to where ever I wanted to locate. Now it’s jump ahead 5 minutes or jump back 5 minutes. What good is that? The other was great for watching sports or hearing a line you missed on
Question
I called to end service August 26 but theyre just now shutting it off but want me to pay $536 for 2 months
user_i8q6z4
commented
2 hours ago
to the conversation:
0
0
Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
Question