Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (472.9K)
Ford Sync 3 Unable to Connect to XB8
I recently upgraded from SVG2482AC to XB8. I got 15 devices connected to WiFi, phones, tablets, printers, TVs, oven, car(25 Enclave). Only one device was repeated failed attempts(21 Mustang). I called Ford customer service. They said the new WiFi 6 routers obosoleted the Ford Sync 3. Check back in O
Question
•
Your Home Network
Where are my emails
I did your steps to bring my emails over to yahoo and your system created a new user od user_k79yk's. No emails from Xfinity came over. How can this be fixed?
Question
•
Sign-In and Account Management
Okay thanks for confirming! In that case, we may need to check some things out from our end to ensure you get your code. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service add
Get 2 tickets to the NASCAR All-Star Race, on us
I am having the issue where I redeemed and am getting the blank code. Can anyone help me? Thanks
Question
yes I can log into the xfinity email site
Outlook repeatedly prompts for password
This issue started about 4 weeks ago. * I get prompted for password on my 2 comcast accounts. Does not occur on my gmail account. One I click OK, emails flow as normal * I'm running Win11, Outlook 2024 desktop (not 365). Problem also occurred on Outlook 2016 desktop. * Problem seems to be related to
Question
Same problem with us. Does xfinity know this is a problem?
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
@XfinitySeth yes it is still showing there but it still only shows a blank code like others that had the problem.
Get 2 tickets to the NASCAR All-Star Race, on us
I am having the issue where I redeemed and am getting the blank code. Can anyone help me? Thanks
Question
unplugged tv, unplugged router, unplugged tv box, sent refresh signals.......keep in mind I have no issues with any other streaming app
Paramount plus blurry screen on my xfinity.
Can't get a good picture for Paramount Plus through Xfinity. All other apps work great. This is happening on my FL tv and my MA tv.
Question
Also have this issue, my app shows 0gb usage, tech support/billing shows 0gp usage, but will still be billed the overage fee if I exceed the 1.2tb. Looks like this issue started in March, as my app shows little to no usage in that month, while April/
Xfinity Internet Data Usage not accurate
Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t
Question
Howdy heyeaglefn 🙌 I'm glad to hear you're taking advantage of your Xfinity membership rewards, and even more stoked to hear that you were able to get those NASCAR All-Star Race tickets! It's sure to be a heck of an event as always 👏If you're recei
Get 2 tickets to the NASCAR All-Star Race, on us
I am having the issue where I redeemed and am getting the blank code. Can anyone help me? Thanks
Question
UPDATE!!!!!! It seems to be working now. Hopefully everyone's back to normal.
Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
Question
Hey @user_iqwkrj Thank you for taking the time to reach out about this. I’m really sorry you’ve been dealing with this for so long, that’s incredibly frustrating, especially with a hazardous situation like a downed line in your yar
Fiber Line Down
Large tree limb broke the pole in my front yard and the fiber is on the ground. It’s been down for a month and needs to be addressed asap.
Question
@XfinityAlyssaA You were right about 2.4 and 5GHz bands. I was finally able to reach a very helpful human at Xfinity and they determined that even though I had gone through the steps to split the bands and had created a separate login for the print
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
Question
@user_w81fd9 Your billing statement would provide the amount of the payment made to the account and the date the payment was made. Our customer service would be able to provide you with those same PDFs that are available on the website and app.
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
@user_d098sg Hey there! Thank you for reaching out about your billing concerns. When you contacted us back then did you receive an approval for you to review and approve if you accepted the offer? This would be the indication that the plan was chan
Increased billing
A few months ago I contacted Xfinity about lowering my bill. After 1/2 hour they agreed-down about $70. Odd that did not happen. I did get behind -in looking at my current bill it shows as $256-almost $100 more! I have not added new services. I don’t want a chat bot. How do I get a live person?
Question
Billing statements PDFs do not include payments made to the account.Do I call customer service for this?
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
Get 2 tickets to the NASCAR All-Star Race, on us
I am having the issue where I redeemed and am getting the blank code. Can anyone help me? Thanks
Question
•
Customer Service
@user_w81fd9 Thanks for confirming! We would only have the billing statement PDFs available, which include the payments made to the account.
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
I jhave the same problem on my Samsung tablet
Android Stream Issues.
Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u
Question
I know I can download billing statements, but I asked about payment receipts or confirmations, not about billing statements.Can I get payment receipts somewhere?
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question

Please come to a resolution asap. 90% of what I get in my package is never viewed and wasted space. NFL Network is essential and if this issue does not reach an agreement soon, I will be looking at other options.
user_05er6k
commented
1 hour ago
to the conversation:
0
0
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question