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Thanks for your comment, user_l306fi. We'd be happy to report both the lines and the damage complaint. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send
How To Reach Xfinity Customer Service for Damages to Property
How do you contact Xfinity Customer Service for damages to property during installation of of neighbor’s internet?
Question
This was the most infuriating thing ever, just to redeem $10! But here are my learnings in case they would be of help to someone else! I don’t have Amazon prime, so when I added my book to the cart, it kept applying the voucher to the cost of the del
Xinity rewards Amazon bookshelf 8-20
I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op
Question
“I need to report property damage involving Xfinity communication lines. The lines came down during the storm and my fence was burned/damaged. I need the communication lines repaired and properly secured, and I need a property-damage claim opened for
How To Reach Xfinity Customer Service for Damages to Property
How do you contact Xfinity Customer Service for damages to property during installation of of neighbor’s internet?
Question
Account no longer active
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
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Customer Service
user_7me3ac. We would have to check if the same pricing is available on a 5-year promotion. We can't switch from a year to 5 without repackaging the account. I can check the offers on our end. Could you please send our team a Direct Message with your
Student Account Help
Hello, I am an active student with a current 1-year student plan expiring in September 2026. I would like to transition my active account and internet service over to the new Student 5-Year Price Guarantee plan. I am ready to re-verify my student status if needed. Please assist me with changing my r
Question
@XfinityEmilyB Thank you for the instructions, Emily. I just sent the message.
Rewards - Amazon Reward says zero balance
Hi everyone, I managed to redeem the Amazon book reward this morning. When I went to the shelf and entered the code xfinity gave me, it says there is a 0.00 balance. I don't think I've seen this before. Any ideas?
Question
Is there any way to transition from my current 1-year to a 5-year to keep the current rate?
Student Account Help
Hello, I am an active student with a current 1-year student plan expiring in September 2026. I would like to transition my active account and internet service over to the new Student 5-Year Price Guarantee plan. I am ready to re-verify my student status if needed. Please assist me with changing my r
Question
user_7me3ac All student promotions are completed through the website. These offers are for new customers only. I apologize for the inconvenience.
Student Account Help
Hello, I am an active student with a current 1-year student plan expiring in September 2026. I would like to transition my active account and internet service over to the new Student 5-Year Price Guarantee plan. I am ready to re-verify my student status if needed. Please assist me with changing my r
Question
@user_0jsid9 Thanks. With that, we can focus on the connection to the modem, rather than what the modem is connecting to. How is the condition of the cable that is connected from the wall outlet, to the modem, are there any bends or tears? Is there a
Frequent internet drops on wi-fi and ethernet
Three weeks ago I began experiencing 2-minute internet drops every 10 minutes. Devices on the wi-fi would drop, my ethernet-connected PC wouldn't load pages, and pinging the DNS server showed that there were many timeouts. Pinging my modem showed that there were no errors between my computer and the
Question
Who do I contact or how do I check to see if way to make change to allow promotion to continue or do a different student discount?
Student Account Help
Hello, I am an active student with a current 1-year student plan expiring in September 2026. I would like to transition my active account and internet service over to the new Student 5-Year Price Guarantee plan. I am ready to re-verify my student status if needed. Please assist me with changing my r
Question
Hello there @Caius were you able to have your request fulfilled?
I need port 25 unblocked for my IoT self hosted purposes
Hello! I'm aware that port 25 is blocked by default due to bad actors within this space, but I need port 25 for my servers and my self hosted things. I have a lot of utilities that need access to port 25. Appreciate it if I can get help with unblocking it so I can continue on with my project.
Question
I am showing that once the promotional period ends, standard pricing will resume. However, you can try to make changes to your promotion on the website to see if it will allow it. Typically, the student offers are only available to new customers.
Student Account Help
Hello, I am an active student with a current 1-year student plan expiring in September 2026. I would like to transition my active account and internet service over to the new Student 5-Year Price Guarantee plan. I am ready to re-verify my student status if needed. Please assist me with changing my r
Question
So on the payment screen, it shows the amount available from the voucher that can be applied to my order, and it reflects the cost of the book I selected, but when I check out, is still not deducting the amount covered by the voucher in the order tot
Xinity rewards Amazon bookshelf 8-20
I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op
Question
@user_ac4uyn cancel the first order. And then check out again & go back to payment method to double select the voucher as the payment method. It is really common when you get to the check out page that the voucher did not apply at first with th
Xinity rewards Amazon bookshelf 8-20
I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op
Question
@XfinityAbel Are you offering to share our feedback with upper level management? It’s literally been a nightmare. I don’t enjoy going into my email anymore. I’m embarrassed to be sending messages from such a platform. I can’t send emails from my own
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
Hello, thank you for the response. I just have the modem, ethernet cable to my PC, and my phone connected by wi-fi. No other routers or devices.
Frequent internet drops on wi-fi and ethernet
Three weeks ago I began experiencing 2-minute internet drops every 10 minutes. Devices on the wi-fi would drop, my ethernet-connected PC wouldn't load pages, and pinging the DNS server showed that there were many timeouts. Pinging my modem showed that there were no errors between my computer and the
Question
If everything is working properly, I would recommend disregarding the activation emails. It sounds like your service is already active and functioning as expected, so no further action should be needed at this time. UNCNU
Email from xfinity re peacock
every 6 weeks or so I get an email telling me to activate my peacock subscription. however, I've had peacock through xfinity since it first became available and it's always on my bill as a service I have. is this just a generic email that goes out to everyone or does xfinity not think I have peacock
Question
@user_ac4uyn Thanks for letting us know. Are you able to try redeeming it on another device, or browser?
Xinity rewards Amazon bookshelf 8-20
I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op
Question
@XfinityJeniece I current am enrolled in a student plan that ends September 2026 (about to end 1year on student plan) am I still able to renew another year under student plan? I only see plan for student deal for new customers only is there a way as
Student Account Help
Hello, I am an active student with a current 1-year student plan expiring in September 2026. I would like to transition my active account and internet service over to the new Student 5-Year Price Guarantee plan. I am ready to re-verify my student status if needed. Please assist me with changing my r
Question
@patlabor4223 Thank you for reaching out, and I'm sorry to hear you're experiencing this issue. To better understand what's happened, could you let us know: Are you receiving the "account no longer active" message in the Xfinity app or on the websit
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Account no longer active
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
Question