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I CANCELLED XFINITY TV & INTERNET TODAY -- GOT T-MOBILE HOME INTERNET FOR $40/MO. + YOUTUBE TV FOR ABOUT $83/MO. AND SAVING ABOUT $250 PER MONTH NOW! THE QUALITY OF EVERYTHING IS BETTER AND SWITCHING OVER WAS SUPER EASY (NO EQUIPMENT NEEDED LIKE
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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It's my bill gonna go down this since I don't have the n f l notework and I really liked it
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Billed for 20 gigs of data
I was billed for 20 gigs of data on my wife’s mobile phone. She is disabled and never leaves the house so she is always on our WiFi I have talked to two different people both of whom say that since it’s been billed there is nothing they can do. I have disputed the charge with my credit card company
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Plan
user_e0ezyb Welcome to our community forum! Thank you for reaching out so we can find out why your device was rejected in grading. Did you receive any details explaining why it was not accepted? You can find instructions to check the status of your t
Trade-In Device Mishandled — iPhone 14 Pro Max Returned but No Credit Applied and Poor Customer Support
Hi Xfinity Team, I need help resolving an issue with my recent trade-in for a new iPhone 17 Pro through Xfinity Mobile. I traded in my iPhone 14 Pro Max (256 GB, 10/10 condition), but the return and grading process has been full of confusion and misinformation: I couldn’t download the trade-in retur
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Thanks for your comment, user_45nqsq. We’ve identified this as a known issue, and our engineering team is actively working on a resolution. Thanks so much for your patience while we get this sorted out.
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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user_nobqgc Thanks for confirming! Have you tried these steps to verify the correct email associated with your account? If your Peacock subscription is active but you’d like to change your email address associated with your Peacock subs
Xfinity account already linked to Peacock
I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi
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How do I only cancel TV services?
I want to keep my internet as is but cancel TV. Xfinity assist couldn’t help me within my edit plan screen and I can’t find a way to just remove TV myself. Thanks!
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Channels and Programming
Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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Channels and Programming
@XfinityJeniece Hi, no, I had it through Xfinity before and that subscription ended last week. I just upgraded my account to reinclude the bundle, as my legacy account no longer had it, and now I'm running into this issue.
Xfinity account already linked to Peacock
I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi
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Hey there, @user_nobqgc, thanks for reaching out through Xfinity Forums regarding your Peacock. Were you previously paying for Peacock?
Xfinity account already linked to Peacock
I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi
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@Bojack1 Awesome! Glad to see the issue worked itself out. Thanks again for meeting us here.
Weather channel
No picture or sound for the last 2 days for the WEATHER CHANNEL, all other channels work fine. Indianapolis, Indiana market
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To discuss payment and get full detail of your account, I will need you to send me your name and the address to your account in a Direct message. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messagin
HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection
HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t
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Xfinity account already linked to Peacock
I recently upgraded my Xfinity account that includes Peacock, Hulu, and Disney+ as part of the bundle. When I tried to activate Peacock, it prompted me to input my email. After I typed it in, I got the error "Your Xfinity account is already linked to another Peacock account". I can't seem to fix thi
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Sign-In and Account Management
If you look at my billing history you would be able to verify what I am stating.
HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection
HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t
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The charges are NOT valid. My account was paid in full through 1/8/26 and I cancelled service on 1/7/26 and have confirmation number from Xfinity to prove it. Your statement is not correct. Is there anyone on this forum that can help ?? I am a ve
HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection
HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection ! Hello Xfinity Support, I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26. I also have returned my Xfinity TV box t
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Hello bfaz18 thanks so much for taking the time to reach out here via our Xfinity Forums with these CableCARD pairing questions! When trying to re-pair the CableCARD, what errors are you seeing? We have an amazing article that goes
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Xfinity Service Cable Card UnPair/Re-Pair
Hi, I understand that cable card support is limited. I tried the website to re-pair one of my cablecards, but it fails every time I've tried. Calls into service were met with the equivalent of a blank stare, and eventually a response of "we don't support that anymore", even though my cablecards rema
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