Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (461.5K)
PX013ANM
I was finally allowed to upgrade to x1. I was given this old box. Pixellation is so bad my TV is unwatchable
Question
•
X1
Good evening user_l0qsym. What troubleshooting steps have you already completed? Have you cleared the locally stored data on your box?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Arris G36
I also bought a brand new unit. I have ha problems ever since. They have ran new lines from pole to pole and pole to box and box to house. Still having issues. The last time was about a month ago and now being charged a hundred dollars from tech coming out and issue still not fixed. I am not happy.
Question
•
Your Home Network
user_ac98sr, hello there and thanks for joining our community. I understand the need of ABC. When did you start experiencing this occurance?
Can’t watch CBS
Why can’t I watch CBS on the CBS app, CBS sports app, and Xfinity Stream app?
Question
@karkrazy13 Please see below.
Email titled "Important update on your Comcast Business Mobile service"
I have had the simple home owner's Xfinity Mobile for a few years and it has been working fine. This morning I received an email from "noreply@alerts.comcast.net" with the subject "Important update on your Comcast Business Mobile service" stating "We've upgraded your Comcast Mobile plan." The proble
Question
Thanks for dropping by our community forums to reach out, user_cre8c6! Sorry to hear some of your favorite channels may have been lost or moved to another package. You can find steps to view your level of service on our support page here, and you can
ultimate package
How do I view the package I pay for? Since I no longer get channels 720,729 and a host of the only channels I care about- you need to refund this part of my bill and explain to me the best options to get these channels?
Question
One more thought on this CBS Paramount problem: We have 3 boxes and the same thing happens on all of them, so probably not the box. Also, it could not be loose connections if all of us are experiencing the same thing on just Paramount and CBS. Come o
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
I've received this email twice as well.
Email titled "Important update on your Comcast Business Mobile service"
I have had the simple home owner's Xfinity Mobile for a few years and it has been working fine. This morning I received an email from "noreply@alerts.comcast.net" with the subject "Important update on your Comcast Business Mobile service" stating "We've upgraded your Comcast Mobile plan." The proble
Question
ultimate package
How do I view the package I pay for? Since I no longer get channels 720,729 and a host of the only channels I care about- you need to refund this part of my bill and explain to me the best options to get these channels?
Question
•
Customer Service
We have the exact same problem as is described above. It seems to have started with the dispute between Scribbs? and Xfinity. Most of what we like is on CBS, and this issue is extremely frustrating. We have had cable since it was new to town, and the
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Same problem When you say "same problem", which problem are you talking about. I started this thread to discuss the fatal error that results in the message "Error / Something went wrong", and then P+ (?) becomes unresponsive. The only thing that se
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
I filed a complaint with Scripps about the contract expiring. Below is their statement. Of course both are pointing the fingers at each other as being at fault. The very interesting part is they are saying they offered an extension to Xfinity while t
Scripps
I am very unhappy that Scripps channels have been removed from my TV lineup. I have been a Comcast/Xfinity customer for over 36 years and pay to have Triple Play. My Xfinity bill is my most expensive utility bill. It beats my electric bill by more than $100 a month.
Question
A 6-digit code was sent to your email. Once you receive the code, please share it with us in this thread.
Mariners Baseball broadcasts. Channel 1261. Should be included in our contract. Says "requires subscription.
See above. Not receiving Mariners Baseball. included in our subscription.
Question
Kam - Are you still here?
Mariners Baseball broadcasts. Channel 1261. Should be included in our contract. Says "requires subscription.
See above. Not receiving Mariners Baseball. included in our subscription.
Question
Bravo Sound on Cable TV stutters
For some reason the sound on my Bravo live channel stutters in and out making it impossible to watch. Recorded shows on DVR also have this issue. I just had a technician check my line and replace the cable box but the sound is still off. With TV sound and sound bar sound, results are the same. Techn
Question
•
Channels and Programming
Hello user_30dhvx thank you so much for reaching out here via our Xfinity Forums regarding this email communication from Comcast Business! On April 10th, a communication solely intended for Comcast Business Mobile users was deployed instead to all X
Email titled "Important update on your Comcast Business Mobile service"
I have had the simple home owner's Xfinity Mobile for a few years and it has been working fine. This morning I received an email from "noreply@alerts.comcast.net" with the subject "Important update on your Comcast Business Mobile service" stating "We've upgraded your Comcast Mobile plan." The proble
Question
Good evening @user_a04i48. Typically, those lines remain in place unless the poles are being replaced/removed. Is there a specific reason you are looking to remove the lines?
Getting Rid of External Wires
Hello! I'm looking to confirm that I still need the wires going from my house to the telephone lines on the street. I'm no longer using a landline, so I don't think I have any need for them, but I may need them for Ethernet purposes? Please advise.
Question
Same problem but have figured out that the app version of P+ on the xfinity box is 4.190.0. When checking on a smart tv not connected to cable the version is 10.0.20260129. Looks like there is a problem with P+ updates not happening when connected t
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Ive also received this email twice. Is it legit?
Email titled "Important update on your Comcast Business Mobile service"
I have had the simple home owner's Xfinity Mobile for a few years and it has been working fine. This morning I received an email from "noreply@alerts.comcast.net" with the subject "Important update on your Comcast Business Mobile service" stating "We've upgraded your Comcast Mobile plan." The proble
Question
Hey @user_l32xwa, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist. When using the Xfinity App and selecting the "WiFi" tab, does it show the modem online and a button for "WiFi Details"
XfinityDemitrius
commented
4 hours ago
to the conversation:
0
0
Cannot access my wifi advanced settings have tried all the other solutions hard reset, app reinstall, etc
I am so frustrated with your stupid automatic optimization bull, I got Xfinity now just a couple months ago and I need to be able to enable my routers 2.4 ghz but I cannot access wifi equipment in the app! All I can access under "wifi" is gateway details, troubleshoot, and ask assistant. I have hard
Question