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Hi there! Thanks for the update, certain type of jobs can only be referred by our in field techs so at times it is necessary to have them go over. If you are happy to move forward with that we are happy to help set that up. Just send us a DM by follo
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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Hi there. @CarolnWbg ! I'm sorry to hear you're having trouble with your email groups. When you mention this started happening after the last upgrade, are you referring to the recent migration from Xfinity Email to Yahoo Mail? If so, that information
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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Thanks for taking time to post on our Xfinity Community Forums page, @sy2831. I'd like to do everything I can to help with the box rebooting. A couple of things you can do to isolate the issue further is checking the connections to the back of the bo
Random rebooting
Main box is rebooting at random and whenever we attempt to go to the XF-menu, to anything saved, or into streaming APPS. The bedroom box works fine. The Main TV works fine using SAMSUNG TV instead of XFINITY. It only reboots when it is on HDMI through the main box. I have added a UPS battery unit as
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I sent the individual emails 2 days ago. Was probably 4 days ago (the 28th) that I first tried to send to my groups.,
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
Question
Hi there, @user_5zz54g Thanks for reaching out to us on the Forums! I'm sorry to hear that you received an empty Xfinity mobile box. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee
FedEx delivered an empty box - no phone
FedEx came to deliver my phone today, the driver said to look in the box as it appeared to be tampered with and very light. No phone was in the box. I did not sign for it and the driver took the box and left. How do i get in contact with xfinity support to get a replacement phone delivered? I'm not
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Hello @user_8q2b4z, and thank you for sharing your concern on our Xfinity Community forums! We understand your frustration and appreciate you taking the time to share your feedback. We know how important NFL Network is to many fans, especially with f
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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my Tivo edge with M card dont paier V58
Ineed you to force pairing my cable card getting error V58 card is active on my account
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Channels and Programming
Hi there @user_4wbna3 , I'm very sorry to hear about this experience. I can certainly understand how frustrating it would be to discover that changes were made to your services after a call that was presented as a way to save money. I'd be happy to h
Slammed/ bait and switch on upgrade plan
"An agent called me to save $60 on my wifi, but instead executed an unauthorized plan change, deleted my legacy X1 Premier Pro + DP package, and downgraded my speeds without consent. I need an escalation to Corporate Customer Solutions to restore my pricing and channels." [1, 2, 3]
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Hi there @user_w3yfjj Thank you so much for reaching out on our Xfinity Community Forum. I can assure you that is not the experience we want for you as a valued Xfinity Customer. I'll be happy to assist. To get started, please follow the
Mobile Verification Never Recieved, Verification Team Said Everything Was Good
So ive only been with Xfinity internet for 6 months, after many offers we finally decided to take advantage of the free line. I started the free line and bought an iphone 17 pro max to go with it. The phone never came. This is now the third time that the "system" glitched and wouldnt generate the ve
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Thank you for your response, @user_cnvlzw . I truly appreciate you sharing your experience, and I sincerely apologize for the frustration you've encountered. Is there anything else related to your account or services that I can help you with today?
Where to complaint the Live Agent marketing problem?
I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel
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Thank you. I hope everyone who is responsible for this department will read your response as well.
Where to complaint the Live Agent marketing problem?
I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel
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Make a complaint I need you guys to get it right NFL Network Disney whoever get NFL Network back on the network
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Slammed/ bait and switch on upgrade plan
"An agent called me to save $60 on my wifi, but instead executed an unauthorized plan change, deleted my legacy X1 Premier Pro + DP package, and downgraded my speeds without consent. I need an escalation to Corporate Customer Solutions to restore my pricing and channels." [1, 2, 3]
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Customer Service
@user_dm2vcj Thanks for reaching out to us. I’m glad we were able to resolve everything with the two accounts and get you the best available price with a great discounted rate for five years on your current existing account. Please feel free
Cancel account
I have two accounts currently registered to my address and I want to cancel one of them. I already tried calling but the person who answered did not understand what I was saying so I don't want to call again. Please let me know how to cancel one of my accounts without calling or going to a store in-
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Agree, I will be shopping for nfl network and red zone on other carriers
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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user_mdtvmh, Here are also the steps below with a link. Please let me know if this helps: Click "Sign In" if necessary. Click the "Direct Messaging" icon by visiting this link here. Click the "Start new conversation" (pencil and paper) icon.
Peacock subscription
Unable to activate my peacock subscription. It will not allow me to use my email address as I currently have an account active
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user_vymnzj Thank you for reaching out to let us know about the issue you are experiencing with YouTube, are you seeing an error message when you attempt to go to the site?
XfinityBrianH
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youtube
I can not access youtube on any of my devices
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