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@XfinityChelseaB NO, my question was not answered here. It feels like nuance gets lost by AI and within forums.Meanwhile, a household emergency has forced me to delay the migration of the accounts. I also still do not know how to correct the hacked
Does migrating the Primary Email Acct to Yahoo block access to other Comcast.net email accounts?
My primary email account received an email inviting the migration to Yahoo. Before I do that, and since I will no longer be able to log into Xfinity, how do I retain access to the other email accounts under the primary accounts 'umbrella'? BTW, I tried many times but Xfinity Assistant cannot answer
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Thanks for posting on our Community Forums, user_19jk63. I see EG provided some recommendations. Did you get a chance to work on those? Did that help? If not, we can proceed with scheduling a technician to investigate. Thanks for your help&nb
UCD invalid or channel unusable
I am experiencing daily modem resets in the morning between around 5:40 AM and 5:50 AM. My modem (Motorola MB8600) log shows repeating Critical Errors at this exact time, specifically "CMSTATUS:US_Diplexer_Mode_Change" and "UCD invalid or channel unusable". This indicates a command or maintenance ac
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Waiting for a response.
Xfinity breaking contracts, not honoring agreements. Overcharging me fees after saying they would make everything right.
Dear Comcast/Xfinity Executive Support Team, I am writing to formally express my deep frustration and disappointment with how my account has been handled in the past several days, even months… resulting in the abrupt cancellation of all services—despite over a year of loyalty as a paying customer an
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@user_1fc0nx Same issue here. This is my second time ordering and device stolen from the package. I never even signed for my package and they tell you no you can't pick up in the store. This is obviously a serious issue that needs to be investigated
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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user_lbyj32 Thanks for reaching out! Create TV is a service of your local public television station that Comcast has no control over.
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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Stolen Phones
Has anyone else been experiencing issues with devices being stolen during the shipping process? I have ordered two phones within the past few weeks and both were stolen. The packages were delivered by Fedex, I never signed for them, and my devices were missing from the boxes. Is there no way to orde
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Devices
user_xlmbst Thank you for reaching out! I would recommend trying the following to see if it helps with your concern. *Start the Disney+ App *Go to left and select Settings *Select App Settings *Change Data Usage from Automatic to Moderate &nb
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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user_64hom9 Thank you for reaching out! Are you having issues sending and receiving all email in your 3rd party email application? Are you able to access your email in the Xfinity Email Web Portal?
Unable to receive email, Temporarily blacklisted IP Address
Hi, I'm unable receive email messages (as of the 13th, a couple days ago), the server response is "Task '*.*@Comcast.net - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -
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... on hop 9 it loses over 60% of the packets ... Please post the complete traceroute (or tracert) for a path that includes this router. From origin to target, include the statistics (IP address, hostname, RTT, packet loss, etc.) for each hop. Ple
>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
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I’m so very disappointed that the Create channel is being removed, it’s my go to tv! Seriously considering canceling and will source my internet from someone else. Tired of paying more and more and getting less and less!!
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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is there a problem with email
for the last few days i am not receiving emails which is very unusual
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Equipment Delivered Too Early
Selected delayed shipping at check out for end of month, to align with the move in date. the equipment was ordered same day and they shipped same day to the address I do not yet live at. How can I get this package returned and pick a Xfinity store instead? Or have it correctly sent on the timeline I
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Customer Service
BIslander I found out that Xfinity is enhancing audio experiences by utilizing Dolby Digital surround sound technology, which takes a 2.0 audio source and processes it into a 5.1 surround sound format. This involves delivering sound through five disc
5.1 Audio from Stereo Sources
Deep tech question. I have an XG1v4 DVR. When I play content from third party apps like YouTube and Spotify, which only do stereo, the XG1v4 output is 5.1. When set to Expert mode, I get 5.1 PCM. When set to Auto Detect, the output is DD+ 5.1. So, what is Xfinity doing that takes a 2.0 source and se
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>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
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Your Home Network
@XfinityVictor I sent a message and it says I have to open a ticket.
Verification code doesn't work
We're trying to sign in to xfinity using the main user log-in name. Before allowing us to log in, it sends a verification code to the phone number associated with the account. We enter that code and then it asks us to enter the user name and password again. Then it asks to send another verification
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We did the refer a friend and established service 4 weeks ago. the refer a friend website says i have one referral and NO earned rewards. Who do I contact?
refer a friend customer service
how do i know if my refer a friend transaction is in the system?
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Thank you for checking the other TV boxes, @Marcus3344. If you tune to channel 1594 on one of the TV boxes, do you see the same XRE-03062 error? That should be the HD version of the channel.
Music choice
Nothing fixes this music choice error. Called support still no answer and not fixed. help,please After reboot, restart, refresh
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@XfinityAmandaB Thanks for the reply. Yes, expanding stereo to 5.1 is a feature of many sound systems. I guess the question is how Xfinity is doing the expansion. Is it using a tool like ProLogic or Dolby Surround?&nbs
5.1 Audio from Stereo Sources
Deep tech question. I have an XG1v4 DVR. When I play content from third party apps like YouTube and Spotify, which only do stereo, the XG1v4 output is 5.1. When set to Expert mode, I get 5.1 PCM. When set to Auto Detect, the output is DD+ 5.1. So, what is Xfinity doing that takes a 2.0 source and se
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FORMAL COMPLAINT: Documented Bait & Switch Regarding Speed Tier and Mobile Bundle
I am writing this post as a final attempt to seek a resolution before escalating this matter to the Better Business Bureau and the FCC. I am beyond frustrated; I feel systematically misled by Xfinity’s sales tactics. The Background: Last year, when my promotional rate expired, I spoke with a repre
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Billing
Is anyone else experiencing this? I get an average of 10 emails every day , and spam about 5 a day. For the last few days nothing, even from online shopping. I have not changed PC"s or operating software . Everything is the same. Any help would be ap
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is there a problem with email
for the last few days i am not receiving emails which is very unusual
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