user_s2edvw Absolutely, it is normally with the same person unless we have gone to break or lunch between the time of when we would invite you to send that message.  

@XfinityTommy​ Are all Xfinity forum replies in direct messaging to Xfinity Support with the check mark always official Xfinity employees from the corporate team?

👍Absolutely. Our team is all based of our corporate headquarters, and have lots of experience with anything you might need help with. I have personally been providing this style support for our valued customers for over 10 years now.

Are replies in the forum to my posts from users that say “Official Employee” under their username always official Xfinity employees from the corporate team?

user_s2edvw That is correct. If we have a post that would require discussing private information about you or your location, then we would invite you send that direct message. The goal is to always discuss the core of concerns publicly to help other

My question is about DMs specifically here on the Xfinity forum. So is the only way I can DM an official Xfinity employee here is if the Xfinity employee tells me to DM them or if the Xfinity employee Dms me first?

user_s2edvw Our corporate forums are always available, and are absolutely the best place to get help. The goal of our community is to provide answers for all, so staying as public as possible is the goal, if customers are having issues, having probl

@XfinityTommy​ I was told by one Xfinity support agent from the forums to feel free to reach out to Xfinity support anytime in the DMS. Then after I sent a DM I got a DM from another support agent saying I need to be invited by Xfinity support to sen

Hello! Please use the suggestion from our Expert and let us know if you are still having issues.

user_s2edvw System maintenance is traditionally covering the local node, and connective infrastructure maintenance. Their can be various legs of that signal chain that require improvements to either provide more capability or repair components that s

@XfinityKei​ The Xfinity Assistant said today, “Prepare for Outages. Planned maintenance in your area is scheduled to start on 5/8/2026 1:00 AM (Eastern). You may experience interruptions to all of your Xfinity services during this time. We apologize

@user_8379bn Our team is here to help! We can check on the status of your service and account for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the

user_0jh7om Without providing any of your Account details, can you please elaborate on what you are referring to specifically?