Xfinity Community Forum

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The local weather forecasts, including Weather on the 8, were back yesterday evening. This morning, they are gone again and only national forecasts are available. I hope Comcast/Xfinity figures out the problem and restores the local weather se

user_f6z7m1

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2 hours ago

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The weather channel is not showing the local forcast for my area in Ypsilanti, MI 48197

The weather channel is not showing the local forecast for my area Ypsilanti MI and is instead showing the national forecast on both the bottom and local on the 8’s.

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Music Choice Channels Issues

Sometimes I do listen to the Music Choice channels like Sounds of the Seasons. Latey all the Music Choice channels are breaking up and pixelating. Don't know how long this has been happening. My music choice channels are in the 400 range and 1500 range and both have issues. Just wondering if anyone

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Channels and Programming

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Hi there and welcome to Comcast @user_ulwdiv. Thank you so much for reaching out to us regarding your concerns of canceling your account. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your

XfinityRoberto

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3 hours ago

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CANCEL INTERNET - URGENT

I need to cancel internet immediately.

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@user_26znxz Thanks for reaching out to us we do hate to see you leaving but I understand your concerns. I'll be happy to assist you with getting your account disconnected. https://www.xfinity.com/cancel To get started please send me

XfinityOrlandoM

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3 hours ago

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Dear God how do I cancel

I have internet and TV, I work during the day so I cannot call during normal business hours. I cannot go to a store. How do I cancel? I can't afford this and they just keep taking my money, please help, How is this legal

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@user_9zwihn We'll have to take a deeper look at your account so we can set the right expectations. Go ahead and send me a direct message including your first and last name and complete service address. Here are the detailed steps to direct

XfinityOrlandoM

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3 hours ago

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Xfinity support

Hi. I canceled my subscription about 3 weeks ago, but I keep getting reminders about payments. Can you please check that my account was indeed cancelled?

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Hi again. I am sorry, I can't see that icon you say. Now, I wanted to tell you that I was able to chat with a person that day, and he/she told me that the matter had not been handled properly the first time and now he/she had done it correctly. So, m

user_9zwihn

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3 hours ago

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Xfinity support

Hi. I canceled my subscription about 3 weeks ago, but I keep getting reminders about payments. Can you please check that my account was indeed cancelled?

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user_4894d1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you would like to set up your Xfinity email with a third party mail client. Did you already have one that you were trying to set up? Have you alread

XfinityBillie

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3 hours ago

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Where is my email

I know I don’t use it often, but why can’t I log into My Comcast email

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No Network connection

Cable TV not working. Error message no network connection

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Xfinity Stream Website

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Why won’t my xfinity app open on my iPad?

Why won’t my Xfinity app load on my iPad?

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Xfinity Stream Website

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Please for the love of god, how is this legal, I can't afford this please cancel my service

user_26znxz

commented

8 hours ago

to the conversation:

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Dear God how do I cancel

I have internet and TV, I work during the day so I cannot call during normal business hours. I cannot go to a store. How do I cancel? I can't afford this and they just keep taking my money, please help, How is this legal

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Dear God how do I cancel

I have internet and TV, I work during the day so I cannot call during normal business hours. I cannot go to a store. How do I cancel? I can't afford this and they just keep taking my money, please help, How is this legal

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Customer Service

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Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.

Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl

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Your Home Network

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CANCEL INTERNET - URGENT

I need to cancel internet immediately.

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Customer Service

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@user_rge7co Thanks for reaching out to us about your bill. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To assist further, I need to verify and access your account. Ple

XfinityCarolyn

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9 hours ago

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Scam for paying your device off if you move your line over to Xfinity

At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver

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Oh same here. Then Verizon sent me huge bill. Xfinity didnt pay anything, never recieced bill. Xfinity is huge joke. The need to have a lawyer look into all thea claims. I have had several claims from them saying they would look into it and no calls

user_rge7co

commented

9 hours ago

to the conversation:

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Scam for paying your device off if you move your line over to Xfinity

At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver

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My internet is not working

is not connecting with the Internet nothings working TV nothing

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Channels and Programming

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Make appointment with an agent to come to house

For the past two weeks I haven’t been able to use my tv or remote I’ve tried making appointments on line but it kept only giving me on line appointments and I keep asking for someone to come to my house please help

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Channels and Programming

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user_nc1owi Thank you so much for stopping in for help with your disconnect request and the returned equipment you already handed in. I will need to pull up your account to investigate this further. If you could send our team a direct message with yo

XfinityAmandaB

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10 hours ago

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Billing despite returned equipment and cancelled service

I returned my equipment in store almost a month ago. I was told my service was cancelled, but I was still charged. I then called and cancelled my service again. I then was sent another bill a few days ago. I was also called and informed the my equipment needed to be returned despite me returning it

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I tried following your instructions by sending a message to xfinity support. It's been over 24 hours with NO response.

user_gnvqrt

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10 hours ago

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Not able to authorize XFINITY Stream on Apple TV

Downloaded XFINITY stream app for Apple TV. Clicked on sign in. Gives both on the web and QR code options. Followed both. Takes me to a site where you can enter the activation code but all of the labels say null. Is https://xfinity.com/authorize not working properly?

Question

Hello user_vjdtv8, thank you for reaching out here in our Xfinity Community forum. We are happy you are here, and I am happy to help you. When you say new3 apartment, I assume you mean a new build? If so, having a hard time finding the address is not

XfinityJeffB

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10 hours ago

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How to request service for a newly constructed apartment?

As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?

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