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Great @bbdude! Do you have any other questions or concerns our team can assist with at this time?
Xfinity Stream on Roku Ultra : AXS TV channel
I recently ditched my old Xfinity Cable TV XG1v4 DVR and am now going all internet TV using the Xfinity Stream App on my Roku Ultra. I have the Xfinity TV Premium channel lineup (which I think includes pretty much all channels). One channel I am missing is the AXS TV channel. Doing some research, I
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Truly sorry but I never got comcast mailing address so I can send payment .
Need comcast billing where I. Mail my payment
I need comcast address to mail my payment off. I lost. My bill give me comcast address
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Mobile price
Been a customer since 2017 and now I’m paying over $170 per month for 2 phone lines, they only care about new customers. Long standing customers that they’ve already drained the pockets of can just kick rocks apparently. I’ve called multiple times trying to rectify this or sort something out but not
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Plan
My xfinity Visa card for 200.00
My 200.00 dollar Visa card I have tried to track many times
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Customer Service
Community Best Answer
Well, I was surprised to now see AXS TV on channel 1613 on my Roku as well as at https://www.xfinity.com/stream on my MS Windows PC. Either it was there all along and I just missed it or it recently appeared there. Maybe it moves back and forth betwe
Xfinity Stream on Roku Ultra : AXS TV channel
I recently ditched my old Xfinity Cable TV XG1v4 DVR and am now going all internet TV using the Xfinity Stream App on my Roku Ultra. I have the Xfinity TV Premium channel lineup (which I think includes pretty much all channels). One channel I am missing is the AXS TV channel. Doing some research, I
Question
@user_4tnego Thank you for providing those details. I can understand your concern about your mobile services. To help further, I need to access and verify your account. Please send us a direct chat message with your full name and complete service add
Problem
I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines. We spent 3 hours in the Xfinity store and they not was able to port my number from Verizon this time, even though Verizon made their p
Question
Problem
I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines. We spent 3 hours in the Xfinity store and they not was able to port my number from Verizon this time, even though Verizon made their p
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Customer Service
Thank you for letting us know @user_5svt4k I would love to help you get this taken care of. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at t
cannot get chatbot to cancel service
ludicrous customer service. cannot get chatbot to cancel service. cyclical prompts. offers a callback in a week.
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user_kvu7v5, I'll be glad to take a look. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, yo
Getting billed for canceled account
I canceled my internet account on August 6 and paid for the time I was using it ($96.34). I just received a new bill for $105 for August 15-September 15 of this year despite my cancelled account. I tried to contact you through calling and the voice assistant was useless. Please help resolve this or
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Request to Cancel Xfinity Internet Service — No Retention Call
I am requesting cancellation of my Xfinity Internet service. I have already established internet service with another provider, so I am not interested in changing my plan, receiving promotional offers, or speaking with a retention representative. I attempted to cancel through my online account and X
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Your Home Network
Thank you for your message user_8xfkdq. We have replied and are eagerly awaiting to continue with you. Please look for our latest message.
Unresolved months long issue with credit for turned in phone
My daughter got a new phone 1-26. We talked with an agent on the phone directly to do this. New phone received in the mail. Old phone was sent in received and credit issued. We never asked for a new number. That agent assigned a new number. We did not realize this until along the next bill an email
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@XfinityJeniece I tried this and the app still wants password changed.
xfinity app stuck in infinite login loop
The xfinity app for iPhone will not do anything other than tell me to change my password. I do and it still asks me to change password. I can log into my account using Edge on my PC but if I want to make a payment it creates a page that says we encountered a problem come back later. Today, I cleared
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Getting billed for canceled account
I canceled my internet account on August 6 and paid for the time I was using it ($96.34). I just received a new bill for $105 for August 15-September 15 of this year despite my cancelled account. I tried to contact you through calling and the voice assistant was useless. Please help resolve this or
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Billing
Order was created by mistake — thought the house was cable-ready. Thank you!
cannot get chatbot to cancel service
ludicrous customer service. cannot get chatbot to cancel service. cyclical prompts. offers a callback in a week.
Question
That is definitely not the seamless experience we want you to have, and I truly apologize for the ongoing headache this has caused your family user_fb7ijb. I'd be more than happy to look into this for you, send our team a direct message with your ful
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Payment plan request
My automated mobile payment plan failed. I need a tier-2 billing representative to manually re-issue a payment arrangement so my mobile line isn't terminated and request for repayment plan. Thanks and kind regards
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Plan
Peacock Premium Plus upgrade activation failure
I had my free, included Peacock Premium activated on Peacock. I upgraded the Peacock Premium to Premium Plus (ad-free). At first the YourSubscription page offered a link to Activate Premium Plus, however it displayed a pop-up error to "Try Again" when clicked. I tried troubleshooting with multiple P
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Xfinity Stream Website
user_k9szcc We can review it on our end as it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xf
Interent outage
My internet has been out several times these last 2 weeks. Can I get compensation for it on my bill?
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I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines. We spent 3 hours in the Xfinity store and they not was able to port my number from V
user_4tnego
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Problem
I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines. We spent 3 hours in the Xfinity store and they not was able to port my number from Verizon this time, even though Verizon made their p
Question