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closing old post
my bill
we double paid our bill on Dec 1st we paid our bill twice. we want a refund for the over payment
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plitchf_12 Thanks for creating a post! Since you want to keep service active at the current address, the best option may be to create a separate account at the new address instead of transferring service. Transferring service would cancel the account
Moving and keeping service at current address
Hello, I am currently in the process of moving to my new address. I would like to have Xfinity internet installed at the new address while keeping service at my current address. Also, my current address is my parent's house and my dad would like to keep the current internet service online, but trans
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Greetings, @D_Hodges! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your pending underground line burial. You have definitely come to the right place
Underground Line Burial
Just wanted to see if it was possible to get an current update on the appointment that in my email said would be scheduled for today. Just looking for a follow up on if the service is still being done today or not.
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Home on the wifi network from XFINITY's , yes the XFINTY's provided cable modem/router that serves our television. I have a laptop im trying to get a local channel through a browser, (note, same in home wifi network confirmed by same ISP hardware) gi
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Channels and Programming
Underground Line Burial
Just wanted to see if it was possible to get an current update on the appointment that in my email said would be scheduled for today. Just looking for a follow up on if the service is still being done today or not.
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Customer Service
The issue persists after changing wires
Packet loss
This is an ongoing issue for more than a year now. Xfinity support keeps telling that everything works perfectly fine. I had to buy a new modem, ethernet cables. I even had to take my PC to my friend’s place to test and make sure everything on my end works perfectly fine. I have spent so much time t
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@EG @XfinityJoe @Xfinity Support Here is is the confirmation from ingame console
Packet loss
This is an ongoing issue for more than a year now. Xfinity support keeps telling that everything works perfectly fine. I had to buy a new modem, ethernet cables. I even had to take my PC to my friend’s place to test and make sure everything on my end works perfectly fine. I have spent so much time t
Question
Cable bury team cut water main
The cable bury subcontractor sent by Xfinity to complete our internet installation cut our water main in the process. After several hours of work and two attempts, they pronounced it fixed and left us a phone number in case of problems. The repair failed by the next morning, and we were forced to cu
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Customer Service
No internet today on my e xfinity!
I open YouTube but it said the sever not found!
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Customer Service
Moving and keeping service at current address
Hello, I am currently in the process of moving to my new address. I would like to have Xfinity internet installed at the new address while keeping service at my current address. Also, my current address is my parent's house and my dad would like to keep the current internet service online, but trans
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Customer Service
Serviceability Request
Hello, I’m requesting help with a Comcast/Xfinity serviceability or plant extension request. Multiple homes on our side of the street are interested in getting Comcast internet service. Homes directly across the street already have Comcast availability, but our side of the street does not. I’ve been
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Your Home Network
Gotcha, thank you so much for sharing those details with us @user_wqsdi8! I would be more than happy to fully investigate the account and ensure everything is taken care regarding the early delivery of equipment. Can you please send us a DM? Please
Package delivered too early
I am moving into my new apt in 2 weeks and ordered a rental Internet package 1000mbps, and they said they delivered it to the front door but it is (1) too early as we haven't moved in yet and (2) we stopped by to check and the package is gone. How can I get a replacement, and will I be held financia
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Hello @user_0xvyko,Thank you for taking the time to create an official post and for making us aware of the troubles you faced. Our team can get you in contact with the correct team to have this matter addressed. We'll need some additional information
XfinityJustinM
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Cable bury team cut water main
The cable bury subcontractor sent by Xfinity to complete our internet installation cut our water main in the process. After several hours of work and two attempts, they pronounced it fixed and left us a phone number in case of problems. The repair failed by the next morning, and we were forced to cu
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