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Help with my voice mail
I have emptied my mail box and tried the fixes AI suggested. Now they say to contact my carrier
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Devices
@michael_v7 Do you see a service interruption from the Xfinity app by any chance?
Intermittent upstream only packet loss issues
I am experiencing packet loss issues on my home internet. Periodically, my internet will disconnect completely, and the upward facing arrow on my modem will turn from blue to orange. These drops typically are 10-30 seconds long, and happen frequently almost every day. I have had 3 previous service v
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It alleges I’m getting 119 percent of my speed yet a few of my devices show poor
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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We appreciate you checking @user_99d8f7. Would you be able to perform a quick speed test within the Xfinity App to see what speeds are being delivered to the home? You can find the steps by visiting our 'Test your speed to the gateway using the Xfini
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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Remove overhead Xfinity lines to my house
Hello, my name is [Edit: Removed Personal Information]. We recently cancelled our Xfinity service. I would like to have the overhead lines removed from the poles to my house at [Edit: Removed Personal Information]. My neighbor would like to see if Xfinity would be able to follow the same path of the
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Customer Service
Our team can certainly take a further look and see if your account qualifies for an XB10 @USER_98754G. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct me
Upgrade to xb10
I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?
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user_mg1dpo I'm sorry to hear you're experiencing a similar issue. We'd like to take a look at your account and troubleshoot further. Could you please send our team a Direct Message with your name and service address? Our team can take a further look
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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@XfinityAlfonso yes
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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@user_h68fsk If that was your username when you started the thread, why did you create a new username? You should have signed in with that previous username and not started a new username because that clouds the issue and ends up involving m
Please revive my previous thread
I (user_c1c1ep) have a long (since May 14) thread with Xfinity on Direct Messaging. The history of my complaint/issue is on that thread. The thread disappeared sometime last night/this morning. I did not close it. We seemed to be making progress and the history is important. Please reinstate this th
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Missing Promotional Credit for 3 iPhone Trade‑Ins (January 2026)
In December 2025, I traded in three iPhones under an Xfinity Mobile promotional offer. Shipment was confirmed in January, and tracking verifies delivery within days. However, the promotional credits have not been applied to my account. Over the last seven months, I have engaged with your customer su
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Plan
@USER_98754G I have the same request, and I sent a DM. How can I find out if I qualify for an XB10? I’ve had the top tier service for over 8 years, and I have speeds usually over 2gig. Direct messaging isn't allowed until an official employe
Upgrade to xb10
I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?
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Wifi no longer exists at all
I used to be able to connect to wifi on my phone and tablet but now the name won't even show up at all. This started when my bill was increased to market rate. What is going on? I have no idea how to get in contact with xfinity other than going directly to the store. I reset the modem and even unplu
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Your Home Network
Persistent 80%+ packet loss / connection timeouts on Lumen (AS3356) transit — Philadelphia area
Hi, I'm experiencing persistent, reproducible packet loss on the Comcast → Lumen (AS3356) transit path out of Philadelphia, PA, affecting all traffic to destinations in Kyrgyzstan (and likely other destinations routed via this path). This has been happening consistently, not just during peak hours.
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Your Home Network
Hello @user_nqqmrj Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. It sounds like you have had an ongoing connection issue for a while, and we need to investigate it further
Split wifi
Good day, why is it not recommended to split WiFi bands to 2.4and 5 ghz. does it compromise data or have an extra cost?
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Hi there! Thank you for taking the time to reach out and I am sorry to hear you no longer have service with Xfinity! We can help with your request here. There may be a charge associated with the visit however this would be presented to you before com
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Remove overhead Xfinity lines to my house
Hello, my name is [Edit: Removed Personal Information]. We recently cancelled our Xfinity service. I would like to have the overhead lines removed from the poles to my house at [Edit: Removed Personal Information]. My neighbor would like to see if Xfinity would be able to follow the same path of the
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