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It always looked the same iirc. I also have a Channel 41. Also, today was a good day. I didn't notice any issues today outside 1 packet loss event while gaming that lasted maybe a second. Channel ID 1
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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I greatly appreciate you taking the time to provide us with your feedback @user_rva2lk. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feedbac
Access to support
Should not have to use X for support. There should be an email address, and web access without using X.
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My Bill went for $ 319 to $ 646. Enough of Xfinity for me !!
my Xfinity bill doubled
Without warning and without any explanation, my Xfinity bill went from $60 to $119 and some change. They stole it because I have auto pay. I had no discounts. it's been the same for over 2 years. I live in California and am disgusted by their disregard to the people that elected them. I plan to cont
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California resident cancel service online
Hi, I want to cancel my home internet service without talking to your sales reps on the phone. It's my understanding that California now requires you to provide a method for cancelling service in the same manner as was used to sign up (online). Please help me cancel my internet without talking to an
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Customer Service
That partially answers my original issue, but you miss the main point. That email provided links to nowhere, and there was nowhere I could find the information. Xfinity needs to rethink its user experience, and pay attention.
Access to support
Should not have to use X for support. There should be an email address, and web access without using X.
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Moved here.
I have been approved for the lifeline program
I have been approved for a lifeline program just need to get it activated to my Xfinity account
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False restoration times/outage map/can’t speak to ANYONE!!!
I’m so irritated with Xfinity right now. My internet has been out for almost 12 hours. When I look at the outage map, it appears that there is no real outage. The only thing on that map is a purple house to show where I am. The restoration time keeps changing to later and later, starting with it cla
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Customer Service
Disconnection. Can I get my chat back?
Disconnection. Can I get my chat back?
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Customer Service
Hey @user_wj3b6a, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the missing Xfinity Mobile device. Have you had a chance to visit our 'How do I track and receive my Xfinity Mobil
Phone ordered from Xfinity marked as delivered but I did not receive
Hello, this is regarding ticket number [Edited: Personal Information] i ordered an iPhone from Xfinity. I received notice that it was delivered and signed for but I have not received the phone. please help me process a refund for a phone i paid for and did not received.
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user_lyai1x, Thank you for reaching out. For redemption issues, we have a way to have our Xfinity Membership Support team look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicki
No Option to Redeem Peacock Premium as Platinum Member
I am a Platinum rewards member, which includes Peacock Premium at no charge as a benefit. I used to see the option to redeem that on the membership benefits page, but I no longer have that option today when I went to redeem. https://customer.xfinity.com/membership I saw there is another URL to bypas
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CNN recordings on the Stream app.
When I watch CNN recordings on the Stream app, the audio and video are not synced.
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Xfinity Stream App
Account Seemingly Disappeared
This might be a bit lengthy, so please bear with me. I had a comcast.net email address that I set up about 14-15 years ago. I only used that email address up until I made a secondary email account through Gmail. Eventually, I moved away and set up my own internet service through Xfinity using my pho
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Sign-In and Account Management
Status update?? Are we no longer supporting Amazon firesticks? please fix this issue. rollback update. or patch for older firesticks.
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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Unprofessional Conduct: Chat Agent Minal Remotely Rebooted My Home Gateway Twice After Disagreement
Today I experienced incredibly unprofessional and retaliatory interaction with an online chat agent named Minal today, September 28, 2026, at approximately 10:30 PM EST, which resulted in them intentionally disrupting my home internet service. I contacted support regarding an issue with an Xfinity M
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Devices
peacock free offer won't let me activate now says not eligble
peacock platinum member. received free peacock premium offer says it is redeemed. cancelled old peacock account I was paying for through xfinity. Now when i try to follow the link to activate , it says not eligible. Is this because our tv is in a condo bundle, even though we pay for the internet our
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Xfinity Stream Website
Same issue happening in Olympia, WA for last several days. Audio is approximately 5-7 seconds behind video. The issue is happening with all MLB Network shows and national commercials. Audio for local commercials, including ironically, an Xfinity ad,
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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@XfinityEricB It was placed online. They should've warned or noted that it would change right away, but i never saw it. Oh well, it's over and done with. No need to continue with discussion. Thanks for the reply.
Downgraded plan as current plan w/promo expires on Saturday
So i just downgraded my plan(new plan is lower speed) as the promo for my current plan ends on Saturday. However, as soon as i switched plans, the speed was downgraded right away. I thought i still had my current plan till Saturday before the new downgraded plan went into effect. I basically, got ch
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Moved here.
EG
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California resident cancel service online
Hi, I want to cancel my home internet service without talking to your sales reps on the phone. It's my understanding that California now requires you to provide a method for cancelling service in the same manner as was used to sign up (online). Please help me cancel my internet without talking to an
Question