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@CellarMonkey, checking in. This is still a work in progress. We will continue to monitor. Thanks!
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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billing help
I walked into the Xfinity office on July 30 to order my sevice. I agreed to the $100 installation fee. The service was installed September 6. That's 5 weeks. I am requesting a credit of $100 for the installation fee as compensation for waiting 5 weeks for service. I think this would be a better way
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Your Home Network
I am not disputing that this may be the written policy. My issue is what happened when I originally enrolled Mobile plan in April 2026. Before I agreed to take Xfinity Internet and Xfinity Mobile, I specifically told the representative that I would o
How do I file a complaint?
What is the email address for me to send a written complaint about customer service? I have been bounced around on the chat agent service, talked with multiple people on the "phone" customer service and no one can address my complaint.
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I'm starting to believe these offers and discounts are a scam. I have redeemed and claimed (but not yet used) an Amazon book credit and Universal tickets. We booked a trip to Florida in October to use the tickets, but I CANNOT access the code OR the
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
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Greetings, @danielagonzalez! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your NOW Mobile account, and I want to ensure you’re able to get in touch w
XFINITY NOW MOBILE IS A SCAM ITS NOT LETTING ME CANCEL MY SERVICES
I am explicitly revoking authorization for all future automatic payments for my NOW Mobile services. I am attempting to cancel ALL of my NOW Mobile lines and stop all future renewals. Your NOW Portal is malfunctioning: both “Cancel service” and “Turn off autopay” return errors. I have screenshots do
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billing help
Thank you for this forum to resolve issues and questions. How can I see a breakdown for the items, services and credits ( i.e., $25.00 initial feel) on my first bill. I don't feel comfortable paying something I don't understand. Thanks,
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Your Home Network
Hi @Jovaldez303 and thanks for reaching out on our Xfinity Community forums!I can understand wanting to make sure your order is moving forward properly. We'd be happy to take a closer look at this for you. When you have a moment, please send us a Dir
Question bout self install
Im payin the 40 for self install but say if i have issues on my end can i change it to the 100 one at time of appointment
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kaldrenon You can view options for contacting Xfinity support at the following link https://www.xfinity.com/support/contact-us. If you would like assistance over this platform please let us know how we can help.
I want to be able to directly contact human customer support and bypass the AI chatbot which is categorically unable to solve any problem.
I am only making this public post because it seems like that is required in order to DM support, and that is the only way I can find to directly communicate with a human. I tried many, many times to get the AI chatbot to connect me with a human and it would not do it. I do not want to talk to a chat
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Good afternoon! Thank you for reaching out. We can certainly review that request with you. Please send us a Direct Message with the following information: • The full name of the account holder• Your full name• The complete service ad
adding name to billing statement
I need help adding my name to the billing statements. I am not the primary account holder, but I am a manager and also pay the bill. I need this for proof of residency purposes.
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I can certainly take a look. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Me
Gigabit plan stuck at ~40 Mbps upload with Hitron CODA56 despite OFDMA OPERATE
Hi, I’m having what appears to be a modem provisioning / upload speed profile issue. I have Xfinity’s 1 Gig Internet plan, and my current Broadband Facts disclosure lists typical speeds of approximately 1172 Mbps download / 117 Mbps upload. My download performance is normal, but upload is consistent
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Epon provisioning for 3rd party router
Have already dealt with phone support and chat agents that gets me nowhere so thought id try on here since other people are seemingly getting theirs provisioned, just wasnt sure how to go about it because some posts say no direct messages and the actual post mentioning the eligibility sends you back
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Your Home Network
Good afternoon! I have not made any recent changes to my plan. I’ve been on the 1 Gig plan since roughly late May/early June 2026. Troubleshooting completed so far: Power-cycled the Hitron CODA56 and confirmed it freshly re-registered with Xfinity
Gigabit plan stuck at ~40 Mbps upload with Hitron CODA56 despite OFDMA OPERATE
Hi, I’m having what appears to be a modem provisioning / upload speed profile issue. I have Xfinity’s 1 Gig Internet plan, and my current Broadband Facts disclosure lists typical speeds of approximately 1172 Mbps download / 117 Mbps upload. My download performance is normal, but upload is consistent
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user_k5uhfa thank you for using the Xfinity Community Forums page to reach out today. I understand that you are having some concerns accessing college football games. Let's review your package option together to get a better understanding of what is
College Football
Not receiving any games. Can you confirm subscription? [Edited: "Personal Information"] Account in wife’s name, [Edited: "Personal Information"]
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adding name to billing statement
I need help adding my name to the billing statements. I am not the primary account holder, but I am a manager and also pay the bill. I need this for proof of residency purposes.
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Billing
Good afternoon user_k0faqs. I can certainly understand your concerns. Have you made any changes to your plan recently? What troubleshooting steps have you taken so far?
Gigabit plan stuck at ~40 Mbps upload with Hitron CODA56 despite OFDMA OPERATE
Hi, I’m having what appears to be a modem provisioning / upload speed profile issue. I have Xfinity’s 1 Gig Internet plan, and my current Broadband Facts disclosure lists typical speeds of approximately 1172 Mbps download / 117 Mbps upload. My download performance is normal, but upload is consistent
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Hi there @user_AB23 Thank you for reaching out on our Xfinity Community Forum about accessing your contract. I'll be happy to assist. I f all other documents open but one does not, it may be an issue with that specific document. Ha
I can't view Legal Document
I go to Account and identity> Legal Agreements and Contracts section> Legal Documents. All other documents open, I click on the two-year contract document to view the contract I get a message, something unexpected happened. Click on try again button does nothing via desktop computer or via cell phon
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Additional information that may help narrow this down: I checked my Xfinity equipment/account page. It correctly identifies my modem as a Hitron CODA56 and says it supports enhanced speeds, with up to 455 Mbps wired upload capability. However, under
Gigabit plan stuck at ~40 Mbps upload with Hitron CODA56 despite OFDMA OPERATE
Hi, I’m having what appears to be a modem provisioning / upload speed profile issue. I have Xfinity’s 1 Gig Internet plan, and my current Broadband Facts disclosure lists typical speeds of approximately 1172 Mbps download / 117 Mbps upload. My download performance is normal, but upload is consistent
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Xfinity may be the worst customer service experience I have ever had…. Most difficult process to have something so small addressed.
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Pedestal Not Installed Xfinity No Help
Hello, I have made no less than 10 attempts to get Xfinity to come to my residence and install a pedestal over the connection to the street. My house is a new build and Xfinity never installed one when running the internet connection points throughout the neighborhood. There have been 4 different te
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