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I hate this

Attempt number four posting here. The phone tree is absolutely garbage, as is this community forums. The phone won’t connect me to any human being, can’t even call my local stores. This forum has deleted my posts three times now. I hate this, I hate xfinity, looking for a new provider unless so

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Hello, @KiwiMystic! Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t

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Constant Intermittent Internet Outages

Ive been with Xfinity for a long time and I've never had this persistent issue before. I've had a tech come and replace the modem, check cables and remove unnecessary splitters, cables, ETC. It still keeps happening after the tech gave the connection a "clean bill of health", when it obviously isn't

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Now tv

Got now tv and my router will not connect to internet

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There has been confusion among XM CSRs regarding applicability of the rate increase this year. The policy, as contained in Comcast's Mobile Broadband Disclosures, has been to grandfather the rates ($12 or $15) established for previous generations of

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By the gig price increase

I am extremely disappointed about the 65% increase in the cost of by the gig phone service. From $12 to $20. In the past few weeks I have been assured by Xfinity representatives, both by phone and by chat, that I would be grandfathered to the $12 rate. Apparently these were lies. Just checked my nex

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user_6ov9mq Thanks for reaching out to us with your billing concerns. We are happy to assist you with any incorrect billing, and offer any new pricing options to assist you with getting our best pricing. We are also able to assist with any service is

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INSANE PRICES AND EVEN MORE INSANE RANDOM PRICE RAISES

I don’t understand this company what so ever to start off I was already paying $96 a month for wifi that felt very very sub par, and then 6 MONTHS LATER I get a text saying that the router I was provided doesn’t cover the wifi speeds I’m paying for and to press a link to get sent a new router…… 6 MO

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The site is deliberately slowed down so you get frustrated to the point you cannot change any billing settings, literally this site is the only site on the internet thats having this problem constantly. Deliberately tries to redirect to 'logging out

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Why is your website so slow?

The xfinity site has always been bad but is getting worst and worst. I cant even make a simple payment. The website is super slow. I click to make a payment and the window just stay blank. I never have any issues with otehr sites but always, always have an issue with xfinity site. You really need to

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Hello shbak23, Are you also a Xfinity Internet and TV customer? The savings really start to come in when having the multiple tiers of service.

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Can’t Get a Deal to Upgrade my Phone

I have been an Xfinity Mobile Customer for 3 years now. My existing iPhone is starting to show its age. I have contacted customer service and stopped at the local Xfinity store and have been toldes that none of deals are for existing customers. Only way to get a new phone is to pay full price. I ha

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INSANE PRICES AND EVEN MORE INSANE RANDOM PRICE RAISES

I don’t understand this company what so ever to start off I was already paying $96 a month for wifi that felt very very sub par, and then 6 MONTHS LATER I get a text saying that the router I was provided doesn’t cover the wifi speeds I’m paying for and to press a link to get sent a new router…… 6 MO

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I finally got the setup - thanks

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Add 2 routers to xfinity xb7

Hello, I am trying to add 2 routers to xfinity xb7. The two routers are ac68u(s) and they are in aimesh.  I want the xb7 to be the primary and the others two just secondary.   How do I do that? - Thanks much.

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Hello, @user_b93727 We will proactively credit customers for the loss of their Bally Sports network content in the coming weeks unless you are a bulk customer. Bulk customers may not be eligible for proactive credit. Bulk customers with Basic video s

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Bally's Sports refund

I just got my bill due on June 12th and still show no fefund for the loss of Bally's Sports. Just wondering why this is so difficult to honor what you promised your customers?

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HD channels not working

Last night I could watch my channels in HD as always. This morning it says I have to upgrade to HD for all of the channels I usually watch. Why is this?

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I have been experiencing this same issue recently, CBS only intermittent audio lost and picture freeze.

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CBS audio drops

For over a month CBS (ONLY) has intermittent but increasing audio drop out. An informal poll of others (neighbors, family, friends) shows they are having the same issue. Some also have xfinity BUT others have Verizon, youtube, fubo, etc as their cable provider.  I've gone through online xfinit

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I've been having the same problems for weeks. The auto is lost and the picture freezes, "repeat". After raising the subscription cost the service should be better not worse.

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CBS audio drops

For over a month CBS (ONLY) has intermittent but increasing audio drop out. An informal poll of others (neighbors, family, friends) shows they are having the same issue. Some also have xfinity BUT others have Verizon, youtube, fubo, etc as their cable provider.  I've gone through online xfinit

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XB7-T power port

I bought a UPS to use for my XB7-T, which came with assorted adapters for the power port. None of them fit.  What is the correct size adapter, and where can I find one?

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@user_ke6r28 Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7? Text Message: 888-936-4968Phone: 888-936-4968Chat

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device activation-no network

My name is [Edited: "Personal Information"], mobile number [Edited: "Personal Information"], port from T-Mobile network to Xfinity internet plus with Google pixel-8 model, now I dont have network contact you even my received new device was turn on mode. Colud you please provide me Xifinity network t

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Has this been resolved? I just moved to a new location and am now experiencing the same issues with the system Xfinity provided.

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Gaming Lag and Browsing Hesitation

For the past several months I've noticed several obvious changes to my direct wired internet connection, gaming lag and a hesitation when using the browser. There have been no changes on my end to trigger these two issues.  I've followed every suggested fix through the online assistant as wel

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user_hhxhh6 I would be happy to look into the issue with the service and the appointment concern. We certainly want to get your service working as it should.  Can you send us a direct message with your full name, name of account holder (if dif

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Netgear CM3000 only getting 40 Mbps upload speeds on 200 Mbps plan.

Hello, I replaced an old SB8200 that was working flawlessly to take advantage of my new upload capabilities. I installed the Xfinity recommended CM3000 today but my upload speeds remain unchanged and only reach a maximum of 40 Mbps.

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@user_20f487 Thanks for your feedback, Have you already reported these spam emails or are they new emails?

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Comcast spam filters are not working

I am being bombarded with spam emails that do not contain a sender address so I set up THREE filters all of which say that if there is not sender then discard the message yet messages without a sender address contain to spam my email box. Yes they are being routed to my spam folder but why is comca

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Thanks, but this did not resolve my problem. I did this sequence on two different days and it continues to immediately tell me "let's try that again" when I go to add a pod. My other pods work fine and I otherwise have good connectivity to the Intern

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activate xfinity pods error "Let's try that again" due to new white Xfi Gateway (common issue emerging on forum)

I am having same issue and see others posting also of this error when attempting to activate. Several other users mentioned that they recently were upgraded to a newer more powerful router/modem. The white Xfi gateway from the older black rectangle one. I too was upgraded and got this new equipment.

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@user_oh6dch Welcome to our community forum! I want to make sure you're getting the pricing you were promised. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24

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Two different Xfinity representatives lied to me about adding a free line to my account

I had two Xfinity representatives on two different occasions lie To me about adding a free line to my existing account. I have been with Xfinity for 8 to 9 years and when going over my account one day the representative who said he worked there for 18 years, And had a last name of Martinez or Rodrig

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