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Thank you for reaching out to us @user_o2fv53! A broken utility box would definitely be an eyesore, I know I too would want it removed if it wasn’t being used anymore. Our team can certainly assist with this concern. Please send us a direct m

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Outside Box on House

I used to be a Comcast customer. Comcast left the box here and it's an eyesore; broken and ugly. I would like it removed. Please advise. Thank you.

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I hate hate hate the yahoo format. it was also the biggest mistake I made going to yahoo. But I am sure the big dogs at Xfinity/Comcast could care less how I feel. I need to find another server....

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Reverting back to comcast email from yahoo

Changing email from Comcast to yahoo is the biggest mistake I could have made…can’t easily see emails, the advertising is fricken INSANE, getting an error message that it can’t open due to, too many redirects and they want you to pay for “no ads” totally not cool. So…I pay for Comcast and now they w

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Wi-Fi bill

My Wi-Fi bill was $30 all of last year and then just this month it went up to $70. Why is that? I never agreed to that.

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Hey there, @user_bctzx9, thanks for reaching out through Xfinity Forums regarding your services. I would be happy to take a look at your account to ensure that you have the right services. If you can please send us a Direct Message with your full nam

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Xfinity TV

Called to Remove VOICE from Acvount and When Did This Defaulted my existing standard TV community paid plan, along with my legacy preferred tier and sports line ,to basic TV so how fo zi go back to the TV zi had as representative said nothing would change but removing voice

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Hello @user_6msg1n, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you using your own equipment or renting from us? Have any past technicians been able to find anything wr

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Ongoing ping spikes, jitter, and packet loss — technician visits haven't fixed it

For about 1–2 years, my internet connection has had frequent ping spikes, jitter, and packet loss, confirmed through speed tests, bufferbloat testing, and in-game network diagnostics. Despite many support calls, multiple technician visits, and a recent plan upgrade, the issue is still unresolved. I'

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user_gpzthn, I see you, like others on this thread, have had issues with the app on your X1 boxes. I know this has been frustrating, but we truly are here to help. For those affected, we have been tracking the issues on our end. Unfortunately, I don'

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Disney plus freezes on commercials

Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number o

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Peacock

Peacock Premium is included in my plan. How do I access it? Nothing is working

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Any resolution? I have the same issue.

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XRE 00002 error

I have restarted the xi6 a box several times and keep getting the same error. I went in to the Xfinity store and got a new box. Still getting the error after initial setup. When the tech was here initially, a few days ago, the TV worked. But there was a mistake on the original account so a new accou

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Thanks for meeting us here in our community about your Prepaid Mastercard balance, @fflores1312. We don't have another way to check the balance. You have the correct website to view the balance. Have you cleared cache and cookies and tried again? Or

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Viewing the balance of my Pre-Paid Mastercard that came with sign-up.

Good Afternoon, I am having issues viewing the balance on my incentive mastercard that came with signing up with Xfinity. I have access to the url link that will allow me to link the card, but I am unable to view and urls leading to https://xfinity.myprepaidcenter.com/ that is not just the front pag

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Canceling my subscription

How do I cancel everything

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I think I fixed it myself.When I signed up I was offered cable speeds, but when the guy came out he installed fiber. Win. However, I think that made me have some weird plan that didnt exist. I went on the site and switched my plan from the 1 gig spee

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Xfinity mobile Wifi Hotspots not available

When I first signed up for xfinity cable I was able to use the xfinity hotspots out in public. However after my xfinity home internet was installed I have lost that ability. The option to "autoconnect to hotspots" is simply missing from the app. If I try to log into a hotspot using the login landing

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No surprise here. Shady practices.

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Moved out of service area

I moved out of the service area and need help with a standalone fee waiver.

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@user_eigxn6 Thanks for adding a post. We can check the order. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums pag

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Promotion deal-wrong price quoted

So when I signed up for internet and talked to representative on the phone the promotion was $50 for internet. No mention of needing to sign up for mobile line (was available but not required). I go to pick up equipment in store they are telling me to get promotion I had to sign up for the mobile li

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Appointment with a technician

I have scheduled an appointment with a technician on 9/16/26 but am hoping I can get an earlier appointment. I work from home so my internet issues are causing me lots of problems. Please help!

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DVR is not workinh

My DVR is not recording and says nothing is scheduled for the next 14 days. I have signed up and signed back in and tried to sync my DVR but do not see a place to sync it

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user_oupd8u Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.  

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Lied to

I called to discuss my bill with customer service as my 1 year deal was up, I was paying about 50 bucks a month. customer service told me they would prorate the 101 dollar charge and credit my next month, when that next month came they billed me 101.32 again, when I called to fix it they told me to

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