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Okay, I messaged directly. I'm also looking the XB10 modem. That might be the problem. Haven't changed my modem in a while.
Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
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@XfinityMarcus hello. Last week a man named Arturo contacted me from the regulatory complaint department at xfinity. He was supposed to call me back last week and he still hasn’t. I have also been emailing Shannon in the escalation department asking
Escalation Needed – Ongoing Service Failure Leaving Me Without a Working Phone
I am writing to request immediate executive-level assistance regarding a serious service failure that has left me without a functioning phone for three days despite extensive contact with Xfinity Mobile support. 3 days of calling xfinity and still without a working phone!!! On December 6, 2025, my b
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I'm not receiving some texts
Asked to verify your phone on the mobile app doesn't work
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Devices
Internet Outage List Request
I need to access a list of recent outages in my area over the last month so that I can provide proof of these outages
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Customer Service
user_3csm8g Thank you so much for stopping in for help with your billing issue after your promotion change. I would be more than happy to help look into your balance and these adjustments for you. If you could send our team a direct message with
ongoing billing issues
Dear Xfinity Customer Relations Team, I am writing to formally raise a complaint regarding ongoing billing issues on my Xfinity account, which have resulted from repeated misinformation and conflicting assurances provided by multiple Xfinity representatives over several months. I have been an Xfinit
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ongoing billing issues
Dear Xfinity Customer Relations Team, I am writing to formally raise a complaint regarding ongoing billing issues on my Xfinity account, which have resulted from repeated misinformation and conflicting assurances provided by multiple Xfinity representatives over several months. I have been an Xfinit
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Plan
Oh yes, we’ve tried all of the suggested troubleshooting actions multiple times. And we only have one tv box.
Music choice works on app but not through cable box
Hi, I’ve tried all the steps suggested for troubleshooting this issue, to no avail. I also replaced the box and the same issue is occurring. I can listen to Music choice channels on the app, but I get a message saying “sorry we’re unable to connect” when I try to listen to Music Choice through the c
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Hi @user_z1g95i you'll need to have been invited to direct message. Usually this is after you create your own post or receive assistance from one of us directly. If you have already been invited before you may just need to sign out and sign back in t
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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user_4uqmdw - Thank you for your feedback and for joining the Xfinity Forums community. I completely understand how frustrating unwanted emails can be. At Xfinity, we strive to make your experience as simple and convenient as possible including givin
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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jasonargonauts. Thanks for your feedback! We welcome any recommendations that can help improve our customer experience. We'll make sure to pass this along.
Getting return request emails from Complete Recovery Corporation.
I received an email from compete recovery corporation saying that they are partnered with Xfinity and that I need to return an equipment. But, this was not mentioned when I cancelled my service. Is this email scam or legit?
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remote codes for Emotiva MR1L
The present remote codes don't work. Where can I get the correct remote code for the Emotiva MR1L? Or can the correct code be added?
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Channels and Programming
Loyalty customer
Would like to renegotiate my past due balance to catch up payments
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Billing
Hey there, user_mtxy40, thanks for reaching out through Xfinity Forums regarding your internet services. We would be happy to help you with troubleshooting your name and password on your modem. What issues are you having with making that update? &nbs
Internet modem
I need a live person to talk me through step by step on how to change the name and password on the new upgraded modem received on 12.18.2025. The virtual agent was absolutely no help at all.
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Just another user here to yell into the void seeing as I seem to have no other way to functionally provide feedback or enact change. I have confirmed through various settings as much as I could that I cannot make the changes I would like to make. I'
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Thank you for reaching out here. I will be happy to look into that box issue and get that taken care of for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &
outdoor cable box is broken/exposed
My outdoor cable box is broken/exposed and I need it replaced
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xfinity app doesn't see Gateway in Bridge Mode - No Login offered by 10.0.0.1
When an Xfinity gateway is in bridge mode the Xfinity app cannot see the gateway. However to allow local login to the Gateway Admin user you need to follow these steps: https://www.xfinity.com/support/articles/admin-tool-access Allow Admin Tool access (toggle ON) If you need to access the Admin Tool
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Xfinity App
user_r3xv98. Understood! What troubleshooting steps have you taken so far? Did you try rebooting the modem manually or through the Xfinity App? Did you check the coaxial connection on both ends (wall plate and modem) to make sure the connection is ti
Sporadic outages during day lasting 1 to 5 minutes
We've had very stable service for 6 months and recently we are experiencing outages that can last up to 5 minutes. I have a IP sniffer active on my Mac Book which pings the Gateway, Xfinity internet and google. Documented the outages. Have checked the co-axil connection at gateway and rebooted it to
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Hey, @user_pym0o6! Looking at the remote website, it looks like the codes to try are the following:3376334102341013410034059Hope one of these works!
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remote codes for Emotiva MR1L
The present remote codes don't work. Where can I get the correct remote code for the Emotiva MR1L? Or can the correct code be added?
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