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Is this a new service install / new move in ?
how to setup an internet
hello, I tried to setup my internet, but the modem is blink white, never become solid white. What can i do?
Question
Hi there, @user_5jbe0k. Thank you for reaching out about your service. We are glad to assist you. Can you tell me more about what you are experiencing with your service that has led to thinking this is a targeted issue happening with your service? Ha
RF Interference and DDOS attacks
I am a victim of targeted RF interference and DDoS attacks. I have an active FCC case and need a specialist to review my T3/T4 event logs from March 21-22. I'm getting the run around with CSA and the Internet department. Each of them keeps sending me back to the other. I just need a confirmation ema
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Kirkland/Bothell outage still under investigation after 10+ hours
My Xfinity internet in Kirkland/Bothell has been out for about 10 hours. The outage page still shows Under Investigation and Network Damage, and the text updates have not changed. I need a more specific outage update and planning window than the public status message.
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Until last January I had 300Mbps+upload speed with my 1 Gig download service. As per speed test history. Hikvision cameras and doorbell uses the UPLOAD speed for remote viewing. Cameras upload the live video stream to Hik-connect server, which then
Escalation Department
I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Lack of customer service
I have been with xfinity over 30 years and can't get my coax cable replaced. It took 3 sessions on live chat to get someone to show up and leaves after seeing the job. He said he would be back in 15 minutes, that was 3 hours ago. What is wrong with you customer service?
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@eiyzna: The Mariners announced today that their games will be on channel 1261 for Xfinity and that a full channel listing for every distributor will be announced on Thursday. As of this afternoon channel 1261 has not been added to the channel lineu
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet connectivity at home
How can I schedule someone to come to my house to fix internet connectivity??
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Hey @user_l75ki7 Are you still experiencing issues with your new setup? Was the box you ordered a replacement or new installation?
Cable not working..got new box..all connected..can hear box running..tv has snow
Tv has snow after hooking up new cable box..originally tv sound in and out..picture as well..then box wouldn't come back on..now all snow on tv..upstairs tv comes on..gives cable connection error..is this due too main box /tv not working..main tv on set up want let program channels auto that is sayi
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Payment phone
I have tried to sign in to pay my bill. I have to change debit card as one on account was stolen. I have a different card and new number. Please advise. [Edited: Personal Information]
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Customer Service
user_2n80jk Thank you for confirming that for me. Let's keep working together until we get the new streaming box up and running. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, cli
Xumo Setup PIN
To set up my xumo box and link it to my xfinity account it needs a pin. It does not accept the pin I would have used, it does not accept the last 4 of ANY of the phone numbers on my account. The name it displays is the one on my account. I've called the number it gave me and spoken to Xfinity Suppor
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Disappointed is an understatement
I am writing here since Xfinity wants to make you speak to a robot for everything. I have been using their internet service for almost 6 years and have not had many major issues. I recently started a business and decided to give their mobile service a chance. I had an internet number for my business
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Plan
@UNCNU We added the subscription manually, thanks for working with us on the forum.
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
Question
https://www.tv20detroit.com/sports/detroit-sportsnet-gets-some-distribution-agreements-before-tigers-opener-heres-how-to-watch
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
Question
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
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Channels and Programming
Hi Emily, thank you for your fast and relevant response. The phone number listed on my account (which is correct) does not work and I did not set up a purchase pin because I can't even log into the stream box. Thank you
Xumo Setup PIN
To set up my xumo box and link it to my xfinity account it needs a pin. It does not accept the pin I would have used, it does not accept the last 4 of ANY of the phone numbers on my account. The name it displays is the one on my account. I've called the number it gave me and spoken to Xfinity Suppor
Question
user_dvrqrn What issues are you having with your internet specifically? Is this happening at random times or specific times during the day?
XfinityShawn
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Internet connectivity at home
How can I schedule someone to come to my house to fix internet connectivity??
Question