Xfinity Community Forum

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Hi, the Xfinity app. I scan the QR code on the inside of the box that was shipped to me with my WiFi router. It has me download the Xfinity app. I sign in and it says “you have successfully signed in but you must be an Xfinity user to access the app”

user_2uzni7

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2 hours ago

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Access not Authorized

Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.

Question

user_rdue34 Ok! We'll need to take a closer look and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary &b

XfinityBenjaminM

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2 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included

Question

Greetings @user_y9svmw,We often find that customers may have established a scheduled payment rather than a payment arrangement. The Set up a payment arrangement for your past-due balance article will provide you with details about the difference betw

XfinityJustinM

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2 hours ago

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Cutoff

I already had a payment arrangement made and you still cut me off

Question

Hello @user_kfs5sb, thank you for taking the time to leave a post. We completely understand that circumstances change, and you may no longer need the service. For your privacy and security, we aren't able to process disconnect requests here in a publ

XfinityMarshante

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2 hours ago

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Cancel

Please cancel this service. It is no longer needed

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Yes, it has been less than 90 days.

user_rdue34

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2 hours ago

to the conversation:

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Your Xfinity account is already linked to another Peacock account

I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included

Question

Good morning @user_i04zsh, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear that you are still being billed for mobile service after you transferred your number, but you have come to th

XfinityJeff

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2 hours ago

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cancelled service still being billed

I had my service transferred to Verizon in December 2025 since then I've still been getting charged monthly for phone service that I don't have. I called about two months ago tto make sure it's canceled. They told me that it'll be canceled and I'll be refunded look at my bill today and I see a charg

Question

user_kyhfky Hello! Thank you for reaching out. We are very sorry to hear of the experience you are having. We're happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address. C

XfinityBenjaminM

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3 hours ago

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Lost Grandfather Plan

I was recently mislead out of my grandfather cable bundle plan tying to lower my cable bill. I am fighting to get it back. Be careful.

Question

user_MM10 Great question! That many appointments in a short period of time is a concern. Over a longer period of time, that can be different issues that arise. Not to say that can't happen within a 30 day window, but we like to keep close tabs on try

XfinityKassie

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3 hours ago

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

Question

Thank you for reaching out @ko3mcg We do not have access to the timeline or details for work being completed in areas for enhancing speeds. I totally get how this is not the best answer or the most desirable, and I am really sorry.

XfinityDena

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3 hours ago

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Question About Xfinity FDX Rollout Process: Infrastructure Installed but Service Not Yet Activated?

Hi everyone, I'm in the Fort Lauderdale, FL area and have a question about Xfinity's FDX rollout. I'm currently on the 2 Gbps/250 Mbps plan, and my connection is performing as expected (around 2.2 Gbps down and 280–300 Mbps up), so this isn't a speed issue. I'm just trying to better understand how t

Question

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Update: They still haven't canceled the subscription and the amount I have to pay is still increasing by the day.

user_9utpuh

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3 hours ago

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Won't let me cancel my plan through anything at all

I've gone to the app and requested for my Wi-Fi plan to be cancelled and I have called the number they provided more than 3 times now, and no one picked up. I got sent to an automated voice message every time. They're now asking me to pay 110 dollars when the box wasn't even operating properly and I

Question

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cancelled service still being billed

I had my service transferred to Verizon in December 2025 since then I've still been getting charged monthly for phone service that I don't have. I called about two months ago tto make sure it's canceled. They told me that it'll be canceled and I'll be refunded look at my bill today and I see a charg

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Billing

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Good morning @noonetohelp, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the offer for Peacock that you qualify for as a diamond member, but you have come to the

XfinityJeff

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3 hours ago

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Unable to see free Peacock offer on Membership page

Ever since the free Peacock was moved to the Rewards page a couple years ago, I have been unable to get my free Peacock as a Diamond member. today I received another email with subject: Still unclaimed: Your Peacock Premium perk 🦚 however, when I click the link, the offer is still not there. I trie

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Cutoff

I already had a payment arrangement made and you still cut me off

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Sign-In and Account Management

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I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done

XfinityDena

commented

3 hours ago

to the conversation:

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My internet and cable won’t reboot after a power outage

Internet and cable not working. Tried rebooting cable box and modem

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Replacement remote

Button worn out and sticking

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Flex

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After switching to XB8 xfinity gateway ,my TV's internet connection keeps dropping several times a day , i see my wifi gets disconnected .

After switching to XB8 xfinity gateway ,my TV's internet connection keeps dropping several times a day , i see my wifi gets disconnected . Earlier i was using my own equipment and never had this issue. Any idea why XB8 wifi connection keeps dropping for my TV. Very horrible experience and degrade in

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Your Home Network

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Accessing new services after move

I need to open a new account, and connect/activate my new services

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Flex

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I can’t open my email

user_pc10a1

commented

6 hours ago

to the conversation:

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How obtain my e mail

I can’t open my e mail don’t accept any password

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This might be #3 if not mistaken. What happens after 3 or more?

user_MM10

replied

8 hours ago

to the conversation:

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

Question

K

Question About Xfinity FDX Rollout Process: Infrastructure Installed but Service Not Yet Activated?

Hi everyone, I'm in the Fort Lauderdale, FL area and have a question about Xfinity's FDX rollout. I'm currently on the 2 Gbps/250 Mbps plan, and my connection is performing as expected (around 2.2 Gbps down and 280–300 Mbps up), so this isn't a speed issue. I'm just trying to better understand how t

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Customer Service

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