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Downed cable line
Hi our cable line has been down since Jan 24th. I have reported it multiple times. It is actually still connected to our house, just laying across the driveway around back and our trash pickup cannot occur. Needless to stay our large dumpster is overflowing. Please send help!
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Customer Service
In the upper right hand screen you should see the direct messaging button.
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
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I can't find any "speech" bubble. All I see on Xfinity support is Chat and that gets me nowhere. I tried responding to forum email, but don't know that was received.
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
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user_enhxet Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Escalation Department
I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem
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@Lemons26 We're happy to be able to assist you, we would just need to speak to you in our private direct message as we would not be able to discuss your account information over the public forums. To get started please send me a direct messag
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
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Hi there @user_zetqgw Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New m
Identify verification capture attempts have been exhausted
I am having trouble verifying my identity with the email they have sent me to verify my identity, I submitted pictures of my ID and it wont work. After many attempts it tells me capture attempts have been exhausted
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Hi @MrVXT Were you able to those helpful steps provided by @Again?
How do I import .eml attachments to separate email messages?
I received an email message sent from Outlook with multiple attachments. When this message arrived in my Xfinity email each attachment was then named using the "subject.eml" Is there a way to import those attachments to separate email messages to my Xfinity email account?
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ECL3 Thank you for giving me the opportunity to assist you in getting services set up, and an appointment scheduled for your installation/equipment setup. I'll follow up with you after your installation to check how things went. In the meantime, if a
Need internet at second home - there is no coax outlet and no cable from pole to home. Where do I start?
I am a current customer at my primary residence, and I need to set up internet at a second home. I have a few questions about how I get things done in the correct order etc. This home has never had internet service: - there is no cable running from the pole to the home. - There is no coax outlet in
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Outlook 365 Email not connecting to Comcast Email servers Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Tuesday 5 AM Please help?
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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Getting Started Kit Not Sent
Hello, the Getting Start Kit has not sent despite over eight business days. The chat assistant is not helpful since the questions receive the answer that an email with tracking information will be sent. I have been charged for a month's service already with nothing emailed about the kit beyond the i
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Customer Service
@Again Not sure I am clear on your meaning. At some point, you will get a notification to move to Yahoo Mail. If you dont answer "Yes" - either by explicitly saying "no" or not responding at all (implied "no"), then your user@comcast.net &nbs
Yahoo Move Notification Check
I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can. My questions are : 1) What is the Subject of the email notification (presumably predeter
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Change of ownership
I have been trying to change the ownership of the account for the past 1 month. Uploaded the documents twice, it was informed to us that the account will be transferred by Feb 15th. No confirmation email was ever sent to both the parties . No action has been taken yet.
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Customer Service
The support team never followed up or offered any remediation.
No phone signal when traveling internationally
No phone signal when traveling internationally for 5 days. Brazil. I’ve tried manually selecting networks and multiple restarts. Also tried an alternate device. data roaming is on and I even added a global pass on the advice of a support agent. It’s worth mentioning I’ve had a very bad experience wi
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This issue is still ongoing
No phone signal when traveling internationally
No phone signal when traveling internationally for 5 days. Brazil. I’ve tried manually selecting networks and multiple restarts. Also tried an alternate device. data roaming is on and I even added a global pass on the advice of a support agent. It’s worth mentioning I’ve had a very bad experience wi
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Everything ordered was not received
Hello, I did not receive my modem and router, I only received the streamer. I only received one tracking number.
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Devices and Equipment
Cancel Service
I have been trying to cancel my service all day! I want to cancel immediately and cannot wait for someone to call me Sunday!!!
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Customer Service
@XfinityQue Sent a direct message. Thanks for any assistance.
Where to file a complaint about bait-and-switch tactics by Xfinity?
Absolutely horrendous Xfinity experience. Was offered a package and accepted it from a support person who stated confirmation would arrive in email in 1 hour (I have the live chat transcript and screenshots), only to have it never show and not honored when I reached out and was shuffled across 6 oth
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Greetings, @user_tph3hv! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this transfer of ownership, but you have
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Change of ownership
I have been trying to change the ownership of the account for the past 1 month. Uploaded the documents twice, it was informed to us that the account will be transferred by Feb 15th. No confirmation email was ever sent to both the parties . No action has been taken yet.
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