Xfinity Community Forum

@user_pwlu47 Have you checked xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password?

XfinityLinda

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1 hour ago

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No Peacock Rewards offer showing on Rewards page

I am a Platinum Xfinity member, and am eligible to receive the Peacock Premium for free. When I go to the Rewards page, there is no offer for me to redeem. How do I redeem and activate this offer as a Platinum Xfinity member? Thank you.

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@EG Unfortunately I never got a resolution to this. I was told a ticket had been placed and was given the ticket number, and that the advanced support team would be getting back to me on my issue but they were already gone for the day on Jan. 31. I

QueenBooCakes

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1 hour ago

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Port forwarding rule is not showing

My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC,

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Ben779 hello, I am happy to be of assistance. What issues are you having when trying to access the router settings?

XfinityVictor

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1 hour ago

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Accessing router settings via desktop

So there is no way to do this now unless I buy a new phone to upgrade to iOS 17.2 so I can download the app? Really? You've decided that people shouldn't be able to access their own network settings from a computer on that very network? Please tell me I'm missing something because I'm having a hard

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The only solution I came up with was buying my own Xfinity-compatible gateway. I was able to port forward immediately after. Sorry it doesn't have a happier ending :(

QueenBooCakes

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1 hour ago

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Port forwarding rule is not showing

My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC,

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@user_sgk9kg You need to find the most appropriate forum to post your issue to before an Official Employee invites you to send a DM. Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Gui

Again

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1 hour ago

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direct message

Trying to Direct Message to cancel service. Please assist.

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Scripps dispute

Since we are no longer receiving CBS, I would consider this a good reason to leave Comcast. The 3 basic networks should be guaranteed above all else! We are long time customers and pay way too much for this kind of disruption. This seems to have little to do with tue price we pay and everything to d

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Customer Service

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@BruceW The problem turned out to be on Comcast's side. After nearly 2 hours in chat, they determined that I had multiple Comcast accounts, somehow, despite having been at the same address for 15 years. This caused their stupid app not to show the g

madbrain76

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1 hour ago

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HELP ! Lost access to XB8 admin UI at 10.0.0.1

I setup my gateway a while ago in bridge mode. I wanted to check the modem statistics today, and saw the following message. I found the page at https://www.xfinity.com/support/articles/admin-tool-access that explains the need to re-enable it. However, I'm stuck at step 2. There is no "View WiFi equi

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user_o5pxb6, thank you for reaching out. I hope you are doing well. I understand you are running into some trouble with NBC content. I know it can be a headache to have issues with your favorite network, but we'll do all we can to help. You mention t

XfinityVianney

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1 hour ago

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Peacock

The programming from NBC all have motion issues. Commercials are fine.

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Would really like this situation to be resolved so that I can use my own network equipment how it’s meant to be used.

user_90eqpa

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1 hour ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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It does not show under there.

user_pwlu47

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1 hour ago

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No Peacock Rewards offer showing on Rewards page

I am a Platinum Xfinity member, and am eligible to receive the Peacock Premium for free. When I go to the Rewards page, there is no offer for me to redeem. How do I redeem and activate this offer as a Platinum Xfinity member? Thank you.

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Are you able to rejoin us in our Direct Message platform by sending us a Direct Message @user_3hgh9a? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message"

XfinityAlyssaA

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1 hour ago

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Xfinity tells me that Mariners TV is in my Channel lineup, but I can't access the channel

I am extremely frustrated with this situation. I received an email from Xfinity on March 26 telling me that Channel 1261/Mariners TV is "included with [my] Xfinity TV plan." But when I try to watch 1261, the TV screen shows a message saying that I must upgrade my plan. Even today, April 4, I went on

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Hi @user_sfv0fl, thank you for posting on our Xfinity Forums Community platform! Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, and they haven’t been accepted. Comcast i

XfinityMelinda

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1 hour ago

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I want my CBS back

It you can't fix this dispute with CBS I will be dropping xfinity

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i cannot find that information

user_3hgh9a

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2 hours ago

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Xfinity tells me that Mariners TV is in my Channel lineup, but I can't access the channel

I am extremely frustrated with this situation. I received an email from Xfinity on March 26 telling me that Channel 1261/Mariners TV is "included with [my] Xfinity TV plan." But when I try to watch 1261, the TV screen shows a message saying that I must upgrade my plan. Even today, April 4, I went on

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@XfinityAngie Thank you for your response. I understand that contract negotiations are part of doing business; however, as a customer, I believe there should be greater transparency around what these changes mean for us. If the issue is related t

user_jk7dhf

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2 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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I want my CBS back

It you can't fix this dispute with CBS I will be dropping xfinity

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Customer Service

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Recurring, unresolved issue

I can’t connect to my cable service. Xfinity techs have come out on 3 separate occasions and have gotten it working, only to have it fail a few days (or hours) later. I’ve had techs on 3/8, 3/20, and today 4/7. I’m a long time customer. Joe do I get this resolved?

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Thank you for posting on our community forums, user_w7c42o. We can help with your Netflix cancellation concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To s

XfinityDilary

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2 hours ago

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cancel netflix

I am not able to cancel netflix on their website, it says i have to cancel it on xfinity. Its impossible to find a way to cancel it on your website, so please cancel it

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skintime, I'm glad to hear the process was pretty straightforward for you. We appreciate your feedback.

XfinityVianney

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2 hours ago

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espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

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@Blondie317, thank you for the additional information! We apologize there's a line issue, but glad to it's identified and that our tech will be out to assist you on tomorrow.❤️ To help you prepare for you visit, please review our helpful article Prep

XfinityMelinda

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Dropping signal on all devices OUT OF NO WHERE!

We have has this 2 years and out of no where my signal started dropping on all tvs and all devices while watching simple short videos and all! I am furious because your phone call told me was all green but no the one person said seen issues on the wall outlet issue for the model at the hone ! Said s

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cancel netflix

I am not able to cancel netflix on their website, it says i have to cancel it on xfinity. Its impossible to find a way to cancel it on your website, so please cancel it

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Billing

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