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I have done what is recommended above a WEEK ago and it still says "Waiting for activation". Now what?
RCS messaging
I need RCS messaging activated on my iPhone. The system has been trying to activate for three days now. Ready to cancel Xfinity if this issue can not be corrected ASAP.
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Thank you so much for clarifying all those details for us, @user_kqah29! We would be more than happy to address on the account concerns with you and ensure that the channels are taken care of, all the billing is cleared up, and the line concern is ad
Reach a live person
I have been trying for weeks to speak with a live customer service agent regarding several different things. Chat was no help and I have tried a few times with them. Can someone please call me so I can get these issues fixed.
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Peacock activation
I have been trying for weeks to activate my Peacock subscription. Whenever I try to activate I get a message saying "there was a problem on our end. Please try activation again". I have tried everything suggested to fix the problem to no avail. A while ago I used my email to setup Peacock on my pare
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Sign-In and Account Management
Hi there, @DirtMattress. Thanks for reaching out to us here on the Community Forum. Happy to see there was headway on this from chatting with @EG. I would recommend a tech visit to take a look at this issue further. Please send a direct message to us
Repeated instances of packet loss
Hi Xfinity Forums, I'm at my wit's end here. I have been experiencing repeated packet loss randomly occurring throughout the day for the better part of a month. Some days are better than others, and while a few of these instances have resulted in "outages" marked a "network damage", there are others
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Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
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Your Home Network
@XfinityDilary Thank you…..sorry this is long but several problems recently switched from a now account to a regular account. 1. Have been trying to upgrade my channel line up. Tried thru phone call first and they said it was d
Reach a live person
I have been trying for weeks to speak with a live customer service agent regarding several different things. Chat was no help and I have tried a few times with them. Can someone please call me so I can get these issues fixed.
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Replace or cancel phone order
Hi I recently placed an order for a new iPhone but I’d like to change the phone or cancel the order.
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Devices
Good morning @user_pv4un1, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues with the damage to your sprinkler system, but you have come to the right place for assist
Request for Reimbursement – Sprinkler System Damage
Good morning, I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity. Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them th
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Request for Reimbursement – Sprinkler System Damage
Good morning, I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity. Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them th
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Customer Service
update, the yahoo help line person was able to get me to access my other 2 accounts and now I am in the process to delete the real old (2016-2017) emails. Thank you guys again for trying to help me and it is much appreciated. Omar
my email mygrated to yahoo
3 accounts but i can only see 1 and the other 2 try to download from comcast servers 20,000 plus from 2017that i don't want and there is no way to delete them
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jieh51 It sounds like the email system is still treating that sender as untrusted, even after marking messages as “Not Spam.” There are a few things that usually fix this for good: First, add your friend’s email address to yo
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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RCS Group Chats: Activation ongoing
I have been an Xfinity customer for years. All of my Group Chats are locked and say I need to Activate RCS chat - however, the toggle is on and the status states: Status Code:3000 Status details: Please wait, activation is ongoing.
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Network
Email from this one friend is the only email going to my spam folder in error that I'm aware of. The other items in my spam folder all did appear to be spam, though I didn't check that closely. I only became aware of the problem because I had expecte
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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Howdy Rich_in_NFPA Typically, the Cloud DVR, and physical in home DVR storage are two separate metrics you would see details on. Have you run a system refresh on the devices after deleting content? It can sometimes take about 24 hours to fully refr
DVR metadata
This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul
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I am sorry to hear that there was no UPS near you. I feel you. Every time I need to use UPS, it is a 30-minute drive with light traffic. Is there anything else we can assist you with today?
Cancel service
I canceled my service and I have a partial refund coming. Xfinity has made the option to cancel difficult. I just received a new bill even though I canceled and turned my WiFi router back in. Enough is enough. I will not get Comcast in the future again
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Hulu premium on xfinityto log in already exists? card too but again
pay for Hulu premium on xfinity and now got an email Hulu is cancelled but when I go to log in says account already exists? Asking for a credit card too but again, I pay the $18 to xfinity. Help
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Xfinity App
Update: I replied to the direct message thread today and was told a case worker tried to email and call repeatedly and that is false. Xfinity clearly hopes customers will forget and just go away with time. Xfinity says my case is now closed as a case
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Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
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