Xfinity Community Forum

Intermittent disconnects.

I've restarted my modem multiple times, pinged my local gateway to confirm that it wasn't my device, and I still cannot resolve these 5-15 second disconnects that keeps randomly happening. It's long enough to drop calls and interrupt downloads. The modem is reporting millions of uncorrectables, low

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Your Home Network

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Hello @user_trovl9 thank you for taking the time to reach out on our community forum. I know how frustrating service interruptions can be especially when working from home. In the Xfinity app is it still showing that there is an active service interr

XfinityAbby

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4 hours ago

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Urgent Escalation – Internet Outage Affecting Work From Home

Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe

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I'm experiencing the same thing here in Aptos, California. For the past two days I've had no internet most of the day, and I work from home. I've been forced to go work in a mall to get free wi-fi. I got another message today indicating that my inter

user_lfa4el

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4 hours ago

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Network improvement outage

I'm in Panama City FL and we've had a network service outage over a week at this point, and twice the Xfinity assistant told me my service was back when it wasn't. I'd just like to know how long this can typically take.

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Hello @sendtorich, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Have you tried on your Xfinity X1 or Flex box, to clear the locally stored data and cookies in your device

XfinityChelseaB

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5 hours ago

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Hulu freezes when ads play

Hulu/Disney app freezes when ads play

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I am not exactly sure the specifics, but they did say that the property manager would need to reach out to them. This is the contact information for the team that handles this. The property manager can reach out to our Platinum team at 855-307-8483 o

XfinityAbby

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5 hours ago

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URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

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If it helps, we were paying $100K+ per year for the third-party provider, so there should be a significant amount of business opportunity available here now.

user_thqrpc1

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5 hours ago

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URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

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user_u4k22e Sorry to see you go, but disconnecting your account is something we can help with. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your accou

XfinityAmandaB

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5 hours ago

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Cancelar el servicio de Internet

Por razones de cambio de domicilio y de estado, me veo en la obligación de solicitar la cancelación

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The HOA used to have a third-party contract with a company but has since canceled it for budgetting. When I run a speed test, it tells me I'm being serviced by comcast. Did the team state why the complex is not serviceable? I would have assumed that

user_thqrpc1

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5 hours ago

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URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

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Concern moved here for assistance. P

EG

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5 hours ago

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Cancelación de Internet

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Concern moved here for assistance.

EG

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5 hours ago

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Urgent Escalation – Internet Outage Affecting Work From Home

Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe

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Yes, it looks like the engineering team came back and stated that they needed the owner/building/HOA agreement that shows they have Xfinity services there. They stated this apartment complex is currently not serviceable by Xfinity. Did your apartment

XfinityAbby

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5 hours ago

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URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

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Xfinity Stream on LG C3 – Lost Fast‑Forward & Commercial Skip

I’m using the Xfinity Stream app on an LG C3 TV (WebOS), and two features recently stopped working: While a recording is still in progress, I can start watching it, but I can no longer fast‑forward. After the recording finishes, commercial skip no longer appears and the commercial markers are missin

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Xfinity Stream Website

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Thank you for clarifying that @Beefyribz! To help rule out all possible causes, have you tried resetting your Xfinity password? We will also want to try the following steps: Clear the cache and cookies on your device’s web browser Close all

XfinityAldrik

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5 hours ago

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Email

Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS

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user_ypu610. I'm very sorry to hear about the trouble you're experiencing, especially after the technician visit today. I can understand how frustrating it must be to lose TV service and see such a significant drop in internet performance. We'd like

XfinityDilary

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5 hours ago

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Maintenance issue

technician came out today to address a node issue. Since they left, my TV is completely dead with XRE-03059 and XRE-03090 errors. My Xfinity app is reporting that the gateway is only receiving 1% of its provisioned speed. The technician severely misconfigured or damaged the line signal at the splitt

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Hello, can I get an update on this ticket thank you.

user_thqrpc1

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5 hours ago

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URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

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Internet won’t connect

I just moved. I’m a long time Xfinity customer. I plugged into the coax cable at my new place. It didn’t activate/set up. I used the chat bot and spoke with an agent. After an hour the agent ghosted me. I talked to the previous tenant. She used ATT and a CAT5e cable, not COAX. All I want is a tech t

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Your Home Network

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Good evening and thank you for reaching out on our Community Forums @user_3h0vgl, we appreciate your time. We'd be happy to look into new offers with you to see how we can help get your rate down. To get started, please send us a direct message wit

XfinityAlyssaA

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5 hours ago

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Contract expired, lower bill

Good evening, recently my contract expired. I’m forced to negotiate a better price or I will have to shop for internet services through a different provider. let me know my options. Thank you.

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Maintenance issue

technician came out today to address a node issue. Since they left, my TV is completely dead with XRE-03059 and XRE-03090 errors. My Xfinity app is reporting that the gateway is only receiving 1% of its provisioned speed. The technician severely misconfigured or damaged the line signal at the splitt

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Customer Service

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Contract expired, lower bill

Good evening, recently my contract expired. I’m forced to negotiate a better price or I will have to shop for internet services through a different provider. let me know my options. Thank you.

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Billing

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Moved to new address Xfinity App shows old address new service address is not tied to my account

Moved to an ew address and did the transfer before hand. All was fine for three days until the internet stopped working. Xfinity live chat was able to fix the issue, but not my WiFi is prompting "paused." I need to un-pause it in the app, buy my app shows my old address and not the new one. It also

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Your Home Network

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