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I cannot believe you’d remove the favorites option. This is one of the most inconvenient things you could have done to customers. Clearly it was there because it was used. No one wants to scroll through channels looking for the ones the
New app doesnt have favorites ..please bring this back!
Please ..please bring back the favorites option in the new xfinity TV app...Every time I want to watch an upper channel like in the 40o's or above i have to scroll through the guide starting at channel 2...I had all my upper channels saved in my favorites so it was a one click to watch the upper cha
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user_ys79vu, I know it can be frustrating having to scroll through the entire Live TV guide, especially when you’ve already taken the time to save your favorite channels. With the new Xfinity Stream TV experience, filtering the guide by Fa
Recently upgraded Xfinity Stream App on TV lost functionality
I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and vie
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Good evening @user_8b845b. We will pass along your feedback to our app team. Have you been having any other issues with the app?
New Streaming App Issues
The switching channel view to at least last channel is missing. And the page up and page down in the guide is not working which is a major pain. This was a step in the wrong direction for those paying for this service. A resolve should be made along with a credit for everyone who uses this with how
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This update needs to be reversed. Plain and Simple.
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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I can no longer record shows from the app, or delete recordings, the guide is too big, you can't sort by HD channels only - the update has taken away the most used features - please bring the former version back!!
Unable to see scheduled recording with new streaming app (version 9.0.0
I’m not able to see my scheduled recordings anymore with streaming app version 9.0.0. Previous versions I was able to see scheduled recordings under the recordings tab. Now with new version it is removed.
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user_51b40f, I can see why having previous interactions that weren't successful would make you hesitant. If needed, we can open a request with our mobile partners, but I would need to get more details to get started. We are the only team that works h
Apple Watch Series 12 activation -- Tech Spot resolution date missed
I am requesting escalation of an unresolved Xfinity Mobile Apple Watch activation issue. My Apple Watch Series 12 GPS + Cellular is being rejected by Xfinity as “Watch not compatible.” This has already gone through advanced support and backend escalation under [Edited: “Personal Information”] and Te
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Intermittent DOCSIS T4 timeouts causing confirmed internet outages
I've been experiencing sporadic internet disconnections for several months. The outages typically last a few seconds to under a minute. My equipment: Motorola MB8600 DOCSIS 3.1 modem UniFi Cloud Gateway Ultra, directly connected to the modem CommScope SV-2G two-way splitter, recently replaced by an
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Your Home Network
Hey @user_skm4kd, Thank you for visiting our official Xfinity Forums Community support page. Very strange that you are not receiving audio when watching your Xfinity Video services. Are you using a set-top box or Xfinity Stream App? What troubleshoot
No volume on tv but there is volume on streaming channels
I’m getting no volume on Xfinity, but when I switch to other streaming services they are working. Also the volume is working on Xfinity channels on a different tv in another room
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@user_3zvt0q Crikey! Verizon is "been there, done that" option. I think I'd sooner give up cable altogether. This is not an update, it's sabotage.
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
Question
Best bet, visit the in person store. Much quicker to help. Phone support is useless and will give you thr runaround
Xfinity Mobile is incorrectly identifying my iPhone 12 Pro Max as a Google Pixel 4 XL
I need help with an unresolved Xfinity Mobile device identification issue. My actual device is an iPhone 12 Pro Max, but the Xfinity Mobile app is incorrectly showing the device as a Google Pixel 4 XL. The IMEI I am using is the IMEI2 from my iPhone 12 Pro Max. This is the IMEI that Xfinity Mobile a
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Good evening @user_7dk7uq Have you completed any troubleshooting steps on your phone?
Trouble with data connection not on wifi
I just switched from att to xfinity mobile and now on my I phone I can not access the internet if I’m not connected to WiFi. I also most of the time can’t send texts and sometimes can’t make calls. Any idea what is going on. My wife’s phone seems to work fine after the switch.
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This streaming app update is unacceptable—as clearly indicated by all these CUSTOMER feedback comments! Not only is FAVORITE CHANNELS “unavailable” but there are many other features “unavailable”: no RECENT CHANNELS drop-down list, no volume/mute con
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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I urge all customers to call Xfinity and demand they bring back the old app within 30 days…or we cancel our subscriptions.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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No phone services
Just did a phone transfer and have no service services have not had services for the last 30 minutes
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Plan
It’s awful, whoever approved this is awful
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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apparently Xfinity does not monitor this site.......
transfer AT&T landline number to an already existing Xfinity home line.
We already have an Xfinity home voice line. We would like to transfer our current AT&T landline number to that existing home voice line. Is this possible?
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This baby is one step beyond stillborn, and I’m not convinced that Infinity’s “brilliant” engineers can fix it and keep it alive. Respect your customers. Retract this sick puppy and restore access to the previous working version. I am paying Xfinity
Favorites missing on iPhone and iPad, 11/10/26
I have been in touch with Xfinity support for several days regarding the missing Favorites category on Samsung smart TVs. To date that has NOT been fixed! Now tonight, 11/10/26, that SAME issue has occurred on my iPhone and iPad! It was there last night! Xfinity! What are you doing over there? This
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I got this email on all six of my Comcast email addresses. I own my own modem and while it’s not brand new, it’s still compliant for my plan. I haven’t had an Xfinity provided modem ever. And it’s been more than three or four years since I even ha
Got this email from xfinity. I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?)
I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?) Equipment upgrade needed Switch to your supported modem today You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet
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Any update? I’m having the same issues!
Xfinity Mobile is incorrectly identifying my iPhone 12 Pro Max as a Google Pixel 4 XL
I need help with an unresolved Xfinity Mobile device identification issue. My actual device is an iPhone 12 Pro Max, but the Xfinity Mobile app is incorrectly showing the device as a Google Pixel 4 XL. The IMEI I am using is the IMEI2 from my iPhone 12 Pro Max. This is the IMEI that Xfinity Mobile a
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Hey @Slouk10yt, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to check the status of the account and Xfinity Membership tier. Please send a direct message by clicking the chat icon in the upper
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Military discount
I verified my military service about a week ago and was told I should get 2 years free for my mobile plan and my benefits would go to diamond tier but it’s at gold and I can prove my military service and show the email I received saying I was verified
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