Xfinity Community Forum

user_xiqs7c -It's important to us that you're able to enjoy your favorite shows without interruption! To help us better understand what's happening, are the TVs the only devices having trouble connecting to the internet, or are other devices affected

XfinityThomasA

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3 hours ago

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techinal support

Both of my tvs are not working just have dots going across screen

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I think Xfinity purposefully makes it difficult for customers to make changes to their plans or even re-up on a new plan. I have spoken to people in the Philippians, and in India that they themselves try very hard to help but Xfinity hasn't ei

user_m24oec

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3 hours ago

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The ABSOLUTE WORST Customer NON SERVICE

After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were t

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user_ykyw0m Thank you so much for stopping by for help with your Wifi connection. @EG is correct. To better assist, we will need a bit more information. You can also stop into our troubleshooting page for more options you can check on your own.

XfinityAmandaB

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3 hours ago

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Connecting wifi

Router won’t connect WiFi won’t work

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Xfinity stream access to channels when traveling g

Need to know how to access channels like YES and MLB network when traveling g

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Xfinity Stream Website

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Provisioning Bottleneck

I am subscribed to the 1200 Mbps Gigabit Extra tier in a Next-Gen upgrade market. I own a Netgear Nighthawk CM2050V. The modem is successfully updated to firmware version V10.01.03, which supports the Next-Gen mid-split speeds. However, my speeds are hard-capped at 400 Mbps down and 30 Mbps up. It a

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Your Home Network

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@user_0e6kk9 Remember for your safety and security to never post any personal information when speaking in public, this includes ticket numbers. Xfinity Forum Guidelines If you could send our team a direct message with your full name, the name listed

XfinityQuemekia

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3 hours ago

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Refund Needed Immediately

I have had the worst experience with upgrading my device and the last straw has been being charged for the phone I returned. I have called, i have messaged, i have tried escalating and everyone gives me the run around

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Hey there, @user_1254a7, thanks for reaching out through Xfinity Forums regarding your Xfinity Forums regarding your data usage! You can always reach out to CSA for data disputes using the information XfinityRichard provided. Our new promotions inclu

XfinityJeniece

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3 hours ago

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data usage spike

I’m posting here because I’m really frustrated and wondering if anyone else has dealt with something similar. Starting in April, our Xfinity data usage suddenly spiked out of nowhere. Our household normally uses around 500GB a month, but in April Xfinity reported 3345GB of total usage, with 2116GB c

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user_61z6hh That is what we are here for! I am glad we were able to get you taken care of!

XfinityAmandaB

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3 hours ago

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The ABSOLUTE WORST Customer NON SERVICE

After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were t

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Thank you for taking the time to post here in our community forum, and wow, it sounds like you've been doing some truly incredible troubleshooting! The depth of your documentation and the controlled testing you performed on your Netgear CAX30 definit

XfinityQuemekia

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3 hours ago

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Consistent DOCSIS internet interruptions occurring daily

Customer Equipment NETGEAR Nighthawk CAX30 cable modem/routerFirmware: v2.2.4.2Xfinity 1 Gbps Internet planModem/router normally located upstairsSeveral devices are hardwired by Ethernet; Wi-Fi coverage is strong throughout the home Primary Problem Internet service has been experiencing recurring br

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I was able to resolve within the forum in 1 day than I was able to throughout months and hours of calls. Very appreciative.

user_61z6hh

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3 hours ago

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The ABSOLUTE WORST Customer NON SERVICE

After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were t

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user_frwe17 Oh no! I know paying bills can be a pain, and mistakes can happen. Did the payment by chance leave a credit balance on your Internet account?

XfinityAmandaB

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3 hours ago

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Paid wrong bill was trying to pay mobile

was trying to pay mobile phone bill and paid xfinity wireless

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This one was opened and closed today [Edited: "Personal Information"]. But another agent found this one too [Edited: "Personal Information"]. I have multiple

user_0e6kk9

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3 hours ago

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Refund Needed Immediately

I have had the worst experience with upgrading my device and the last straw has been being charged for the phone I returned. I have called, i have messaged, i have tried escalating and everyone gives me the run around

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user_rt63ow - Thank you for your feedback and for joining us here on the Xfinity Forums. We appreciate the opportunity to help. Xfinity does offer special pricing and deals for eligible students after student status verification. You can learn more a

XfinityThomasA

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3 hours ago

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Complaint: Misinformed by Store Staff & Denied Student/New Customer Promotions

Hi, I’m writing because I’m extremely upset about receiving incorrect information from your store staff. Since last year to July 2026, I had an account under my name for my roommates and me. When I opened it in-store, your rep explicitly told me that Xfinity had NO student discounts, so I paid full

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Xfinity internet going in and out for 2 days now

Our internet keeps coming in and out, router flashes red then goes back to white, all wires and plugs are fine, its been going on for 2 days now, really frustrating.

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Devices and Equipment

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same for me after upgraded my gateway from an XB8 to XB10.

user_4t8zjb

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3 hours ago

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Extremely slow link speed (54Mbits/s) on Linux laptop with 2Gig plan

Just upgraded my gateway from an XB8 to XB10 at the insistence of xfinity due to recent network upgrade. Phones and windows devices connect fine, but my linux laptops (running Fedora 43) which have been running just fine with the previous gateway, are now crawling... cannot get a download or upload

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Paid wrong bill was trying to pay mobile

was trying to pay mobile phone bill and paid xfinity wireless

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Billing

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And let us type the hours and minutes using the numbers on the remote control keypad, instead of having to thumb through every number between 00 and 59 just to set the minutes! And the big one... let us specify an EXACT ending time, instead of just

Tcalg

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3 hours ago

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Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

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user_4e2j9y - Thank you for joining us here on the Xfinity Forums and reaching out for assistance. We appreciate the opportunity to help! The best way to stay informed with updates specific to your area, view information, and track restoration progre

XfinityThomasA

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3 hours ago

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Multiple Outages: February—June

We had multiple service outages in February, March, April, and June this year. That's 4 months of outages! During normal business hours! And I work from home. Why have I still not received outage credits for these? There seems to be no maximum limit on the unplanned outages we experience. Please adv

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Hello @user_zreop4 thank you for taking the time to reach out on our community forum! I do understand that this has been frustrating, and I would like to help make sure this gets resolved. Please send us a direct message with your full name and serv

XfinityAbby

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3 hours ago

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Downed lines outside no longer attached to home.

On 8/9, our cable line was ripped off our house by a fallen tree. Our electric service was promptly restored the next morning, and I began calling Comcast on Tuesday, 8/10. Comcast scheduled a repair appointment for 8/11 between 4:00 and 6:00 p.m. Comcast did not show up for the repair, nor did they

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Complaint: Misinformed by Store Staff & Denied Student/New Customer Promotions

Hi, I’m writing because I’m extremely upset about receiving incorrect information from your store staff. Since last year to July 2026, I had an account under my name for my roommates and me. When I opened it in-store, your rep explicitly told me that Xfinity had NO student discounts, so I paid full

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Customer Service

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