Xfinity Community Forum

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Thank you. My issue has been resolved. All my devices phone to and iPad use the stream app and they all had phantom recordings linger but they have slowly disappeared.

user_5d9db4

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5 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Moved to Customer Service since this has nothing to do with Accessibility/disability.

Again

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5 hours ago

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All Xfinity services are not working

I have been without service for over 12 hours without any explanation. I would like an update on what is going on and when it will be fixed.

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Modem issues

Need live agent to call [Edited- Personally Identifiable Information]

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Customer Service

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@XfinityAngie user_M1983, To leave the Xfinity community forums, a customer can simply stop participating in discussions and surveys. If they wish to formally request removal, they should send an email to the Technical Support team, which ca

Again

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5 hours ago

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How do i leave Xfinity Community Forum?

How do i leave Xfinity Community Forum? Signed up in error.?

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Thank you for allowing us to assist you with your service cancellation. If there is anything we can do for you in the future, please don't hesitate to create a new post and we'll be happy to help. Have a wonderful rest of your week!

XfinityAlyssaA

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5 hours ago

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Service Cancellation

Looking for path forward on planned service cancellation due to a move to an area where Xfinity will no longer be necessary. Per California Automatic Renewal Law Article 9, cancellation must be available online as I obtained service online. Xfinity requirement for callback or physical visit for canc

Question

@user_ie85mh Datazap.net is my host. I have decided to do away with that email, since Xfinity does not provide email. I see no solution from Xfinity, therefore I see no resolution to the problem. I went to the datazap.net website [and the .

Again

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5 hours ago

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Setup outgoing server for Thunderbird

I have an email account related to my website that uses Thunderbird. I am a newcomer to Xfinity and us newbies cannot get an Xfinity/comcast email address. So how do I setup my outgoing server for my website email account?

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@user_c1co6r Still can’t delete off iPhone app or website interface. Did yours just disappear? Or did you have to delete them?

user_a70e61

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5 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

Hello @cliffordak, I completely understand the urgency of having your services disconnected at the time of request. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a

XfinityDuron

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5 hours ago

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Service cancellation

Hello. I hate to reach out via forum but the callback form that I have been sent to via chat has been consistently broken. I spoke to an agent on 12/14 to cancel my service; the agent confirmed that service would end by EoD. Then, I was charged on 12/20, and have received a bill for 1/20 as well. I

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Thank you for reaching out to us here. If you are experiencing issues with that app on our equipment we will be happy to look further into that from here for you.

XfinityJohnG

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6 hours ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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Service cancellation

Hello. I hate to reach out via forum but the callback form that I have been sent to via chat has been consistently broken. I spoke to an agent on 12/14 to cancel my service; the agent confirmed that service would end by EoD. Then, I was charged on 12/20, and have received a bill for 1/20 as well. I

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Billing

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@XfinityKei As I posted below, the issues have been resolved for me.

user_c1co6r

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6 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

jarrod_l Thank you for reaching out, and providing details of your concern for the Community! We can take a closer look for you, and see how everything looks in and around your location. Please send us a direct message. To send a "D

XfinityMartyR

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6 hours ago

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Packet loss yet again after storm outage

Recently, we had a huge storm here in Northern California that affected service connections, during which there was an outage. The outage was fixed, but now I am back to square 1 again with the intermittent packet loss based on one of the nodes along Comcast's path. I also noticed my modem is having

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I'm the one who started this thread a month ago and I'm happy to report that I no longer see the problem. As I reported a couple of weeks ago, I saw improvement in that when I delete a recording it may not be removed from the DVR list immediately, b

user_c1co6r

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6 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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@Again I am using Xfinity.

kilbarchan

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6 hours ago

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deleting hotmail

I want to discard everything from Hotmail before I see it and filter rules does not seem to work.

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@kilbarchan I want to discard everything from Hotmail before I see it and filter rules does not seem to work. Are you using webmail or a 3rd party email email app? Try putting in under the Conditions "header" and then hotmail.com without the @ si

Again

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6 hours ago

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deleting hotmail

I want to discard everything from Hotmail before I see it and filter rules does not seem to work.

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Hello @user_imntcq, I understand why having a stable internet is important. Do you happen to have access to your Xfinity app?

XfinityDuron

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6 hours ago

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Internet

Checking to see if my internet is down

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@user_6zn2db I followed all direction for the migration. Comcast says a successful migration was completed. Yahoo has no record. I spent 7 hours (no joke) with bots, chats, live people. Initially all said that I obviously did som

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6 hours ago

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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@user_9av5as Hello, I run a law firm and we need to set up a confidential server (including email) for obvious reasons. I've tried multiple times to reach out to Xfinity to confirm that port 25 can indeed be unblocked for business customers a

Again

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6 hours ago

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Unblock Port 25 for Business

Hello, I run a law firm and we need to set up a confidential server (including email) for obvious reasons. I've tried multiple times to reach out to Xfinity to confirm that port 25 can indeed be unblocked for business customers and have been told by 3 - 5 different people over 3 phone calls wasting

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@mytam3 Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a f

Again

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6 hours ago

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Migration to Yahoo mail

Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema

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Peacock app

I have a free Peacock account from Comcast, I did an app reset and now I can't open the Peacock app, I'm locked out.. Peacock wants me to sign in with password and email address. I never actually created a Peacock account with either one of those, I was just signed in automatically by Comcast.

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Xfinity App

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