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Hello @user_f8ukj3, and thank you for posting on our Xfinity Community Forum! You've come to the right place for help. We'd be happy to look into this with you. To better understand the situation, may I ask what the equipment order was for? In the
Where can I see my tracking
Haven’t got tracking for the equipment to arrive thought it’s say 3 pm today
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user_p38t74 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to help get the More Sports and Entertainment pac
Can't add the More Sports & Entertainment package
I can't seem to add this package to my service. Everytime, I get an error message from your site. I've tried on my mobile phone and one different computers and different browsers. Seems like this issue has been around for several year.s
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WiFi not working since work done.
xfinity has sent me messages saying there would be work done to “enhance” my experience all week. Each day after they are done it says my WiFi should work. I have restarted my router several times and now have been without WiFi for a week.
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Your Home Network
Screen is tiling
How can I get an Xfinity rep out to look at why I am getting tiling on several channels
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X1
The absolute worst customer service
I contacted xfinity on 8/15 regarding pricing advertised on the Galaxy Flip 8 and the Galaxy Fold 8. I was told the advertised price ($2.77/mo for the Flip and $27.77/mo for the Fold) was only available if we upgraded our plan to the premium unlimited plan.... I was quoted $110.54/mo for the two lin
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Plan
Xfinity stream recordigs
have been completely unable to view or schedule recordings on my iPhone, iPad, and Roku since June 19 due to error TVAPP-00800 (API Timeout). Live TV works fine. My physical X1 DVR boxes work fine, but all streaming devices say 'No Recordings Found'. I have already attempted a System Refresh, Sync D
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Xfinity Stream App
I don’t have a direct message option on my app to cancel only a bot. Please cancel my service
Canceled service
I called yesterday to cancel my service. I haven't received an email confirming this and when I log into my account it shows as active.
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Eventually broke through the endless cycle of the chat bot telling me to reboot the router in the Xfinity app - a technician came out and did a couple of "filter" fixes and installations, and has been really smooth since then 🤞
Consistent outages - not good enough
What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today
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No. I have been on the phone for another 2 to 3 hours with the connection disconnecting. This last time was even more aggravating. I explained the issues and the solutions tried with the same negative results. After this long explanation
"TRYING" to pair an apple watch
It has now been 6 days since I have transferred carrier to Xfinity. I have spent 11 hours on the phone with tech support because my apple watch 11 will not connect to the cellular service. I am told by one tech after having spoken to a Tier 3 tech that it will take 15 min, by another 1 day, and by a
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Update: I managed to get a technician to come out (it was a bit challenging to break through the chat bot in the app who just wanted me to keep switching it on and off again... and again... and again) - who made a few updates to the hardware .... eve
Consistent outages - not good enough
What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today
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I'm sorry to hear you're running into similar problems, user_0kmzao. That said, as a fellow XB8 user, the option should be available through the Xfinity App unless you're using Xfinity Pro or Xfinity WiFi Extenders. Are you using either of these prod
Splitting WiFi bands
I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?
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Welcome back to the forum @Asyd. Sorry to hear that the jitter and packet loss have returned to unusable levels after those initial fixes and router replacement seemed to give you some temporary relief. If you could send our team a direct message wi
High jitter / Latency issues while playing FPS games online – Issue STILL Unresolved
Previous Thread Reference: https://forums.xfinity.com/conversations/your-home-network/high-jitter-latency-issues-while-playing-gps-games-online/6a4871dddae4694352d4de78?commentId=6a60159ae768fbe2863dc254&replyId=6a635f70b3ed1847a0fc706a Updating my previous comment regarding the recommended network
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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Canceled service
I called yesterday to cancel my service. I haven't received an email confirming this and when I log into my account it shows as active.
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No coax outlet
Need a technician to come out and help me we just moved into this home and do not have a coax outlet no where in the home and all the cable cords are disconnected need somebody to come get it set up so I can use my WiFi.
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Customer Service
Hello @user_0z3zxm, and thank you for posting to our Xfinity Community Forum. We understand how frustrating it would be to experience recurring slow speeds, especially when it appears to happen during the same days and times each week. We appreciate
ISP issue
Hello, for a while now I’ve been experiencing issues on fridays and saturdays 12pm to 8pm. I know exactly what the issue is; the pizza place located next to us hosts live music every Friday and Saturday and it congests the node. We are surround by companies so I doubt other people complain about it
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Feature Request: Upgrade HBO Max to 4k
Please allow an option to upgrade HBO Max to 4k.
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Channels and Programming
xfinity auto activated my free peacock so I wasn’t able to use my existing peacock account and I’m wanting to reset the promotion so that I can use the correct peacock account.
Auto activated peacock subscription error
Need assistance with an auto-activated Peacock subscription error
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I am having a similar issue with upload speeds on the xb10. Except mine are super inconsistent. anywhere from 20 up to 1000. but usually around 40-60. I was going to try the direct message but I seem to not have that icon.
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New XB10 modem: not getting symmetrical 1GB up/down speed
I received an email about new symmetrical 1GB up/down speeds available in my neighborhood. Received a new XB10 modem. The download speed is OK, but upload is capped at 400-500mbps max. Not sure if my modem needs to be reprovisioned, my plan isn't set up correctly in the system or if my house isn't r
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