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Was entered into a 5 year contract i never agreed to
I was told by a member of corporate office that I was ina 5 year contract. First he said I signed through text message I can prove i did not then was told I agreed in email. I also can prove I did not then was told I agreed over te phone again I did not and that is not legal anyway. My bill was also
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Xfinity Compliments
Sometimes completely unresponsive, most times the only button that works is the 'go back' button that returns to the main guide you can then reselect the channel and the programming will return. Or, like I've mentioned previously deleting and reload
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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Hi there, @user_nt0b0q! I am sorry to hear you want to cancel your account with us. We are here to help! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct
Cancel my service
This has been a nightmare trying to navigate on the website how to cancel. Please help? I want to cancel my current service ASAP
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We are glad to further help you in a direct message, @Hudabac. We are able to open a ticket for our network engineers if needed but have to do so through direct message since we ask for some personal information. Here's the detailed steps to direct
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Thanks for your comment, user_mlz3xt. I'm sorry to hear you're experiencing a similar issue. What troubleshooting steps have you tried so far? Did you try uninstalling and reinstalling the app?
Profiles missing on my Xfinity App
I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?
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Anon1171022 - I’d be upset too — losing service is incredibly stressful, especially when you’re working from home and relying on everything to stay connected. Have you had a chance to check the Xfinity app for your account status? I
How do I get credit for service outage that’s been out all day
How do I get credit for service that’s been out all day?
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A week of nightmare with Xfinity.
Wanted info about number change due to spam. My number got changed 2 times no permission and now has no network connection
I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I
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Moving
I have had xfinity WiFi in my apartment for a year and a half. I’m moving in with my girlfriend and when I select the moving option and put my address in the xfinity app, it says it’s a business address and won’t let me go through it like normal.
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Your Home Network
Lost wifi Equipment
So I no longer have the wifi box/router equipment because I moved to a new home after being evicted and the landlord throwing everything away. How much will Xfinity charge IN TOTAL for a replacement plus non-returned equipment fee(s)? Please respond
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Billing
The issue here is NOT with the VPN servers that I am trying to connect to! I cannot even ping the servers. I'm not sending any kind of VPN TCP/IP packets as would happen when using the GlobalConnect VPN client. So, that means that the pr
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Outage Credits
I have received the following message three times this past week. "Your account isn't eligible for a credit at this time. Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience." Why is there a maximum amount of credits? There has not been a maximu
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Customer Service
xFinity Voice Stuck in Pending Activation
Hello, I am trying to port a landline number from AT&T to xFinity. The landline is stuck in Pending Activation status. How do I activate?
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Home Phone Service & Equipment
user_9kwt9v Thank you for the additional information! I was able to open a job for our local team to get this resolved.
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
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Hey there, @user_7z3ur5, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with getting a claim submitted. This is definitely not the experience we want you to have. Can you please send us a Direct M
Property Damage Compensation Required
Your contractors serviced my neighbors house and my property sustained significant damage. This is extremely upsetting as I have previously spent many hours and dollars on my property only for you to destroy it. I did NOT give permission to perform work or bring equipment onto my property.
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user_occg5f Thanks for confirming those details. We would be happy to take a deeper look at your signal levels on our end to help with getting your internet connection concerns resolved. I understand how important it is to have a solid connection. Ca
WiFi Connection to Desktop Drops Intermittently
After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec
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Hey @mroycemusic. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to provide assistance. With the Xfinity Stream App, what troubleshooting steps have you already tried? Would you be able to delet
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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I can’t get in it takes me to my account the lines are down just before the corner of Kingston and Atlantic Ave in Atlantic City the corner address is 4501 Atlantic Ave but the lines are down on Kingston Ave.
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
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user_909726 - Thank you so much for reaching out to us about your Xfinity TV service — I know how frustrating it can be when things aren’t working the way they should. The Xfinity app is a great tool for quick troubleshooting whenev
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Basic t v keeps locking up
Xfinity basic t v keeps locking up. I have to press the button and I am missing important details in the things i'm watching on t v. I have numerous numbers of times reached out to xfinity.They have sent technicians to the house. No one seems to be helping or resolving the issue. A keep complaining
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