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Fix my service!
My internet and TV have stopped working for hours and days and I can't get it fixed. I need you to fix it.
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Customer Service
I apologize for the confusion, I had sent a message with the steps before you sent the screenshot. We are not able to accept DMs through the forum, as a security measure to make sure no one tries anything outside of policy or ethics. The DM steps all
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
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I have tried this and all I get is that I need to manage the account when I don't have an active subscription. This is the message I get when I try to activate the subscription: Manage your subscription to complete account setup You are attempting t
My Disney plus and Hulu isn't working
Was told we have Hulu and Disney plus... how do you get it
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dsntwb*9
I want to access Disney+,Hulu and Peacock now included for free with xfinity. How do I do that?
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Sign-In and Account Management
@XfinityJeffB I sent you a direct message
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
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Looks like it's been resolved!
Expiration Dates for movies from premium networks aren't being displayed.
I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length
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jackm12 Thank you so much for letting us know you are still having issues. This was a known issue last week and was resolved since then, so if you are still having issues, there would be a different cause outside of the issue last week. We would be m
Dvr not recording. Shows nothing scheduled and on grid has half circle
Dvr not recording and on grid shows red circle
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Internet Connection Keeps Dropping.'
Good evening, Recently in my area there was an upgrade to the internet equipment. Ever since that uprade. our internet has constantly been dropping. It's happened twice today around 3-4 hours ago and again at around 10:20 PM EST, we already went through troubleshooting, the cables have remained unto
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Your Home Network
@user_xqr55a I just got Disney plus this week, and it’s doing the same thing as everyone else in this forum is stating. Every commercial break with 2 or more ads. Very frustrating. Only way to fix is to quit the app, and go back to it.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Have fun sitting otp for over an hour
New install, blinking yellow light on modem
Background Info: There is an existing Xfinity modem within my household under a different account I chose this plan for easy install, especially given there is already a connection to our house I received and attempted to set up the modem the same day, 12/15/2025Things I tried (in order) Normal acti
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Hello @user_kzr8hr, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to look into this more for you. If you could send our team a direct mess
Unauthorized charges for almost a year
In April 2025, I added a second line to my Mobile account. This was for a friend, they used it maybe a month or two at the end of May early June I contacted support, requesting to disconnect the second line as it wasn’t needed. I was assured, after being transferred to multiple different agents that
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user_vv3r6l We wouldn't know if there were any newer boxes in development at this time.
Set Top Box
Your current wired 4k Set Top Box, the Arris XG1v4, is over 8 years old and only accommodates an HDMI 2.0. When will you have a Set Top Box that uses the HDMI 2.1 standard with an optical (S/PDIF) output? I always use the Optical Out to my Gryphon Diablo Integrated Amp with the DAC. It's been 8 year
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I would never argue with a screenshot, I would like to get some more info so i can try to assist. If you would, please send a DM following the steps I shared, and I will be happy to try to help.
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
Question
@XfinityJeffB what does this say..
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
Question
Understood, I would like to take a look at your account and assist where I can. To do that, I will need some information best kept private. Please send our team a direct message with your full name, the name listed on the account (if different), and
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
Question
Problem is my due date hasn't passed ,it's currently the 28th ...my due date is tomorrow...
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
Question
Once a payment is late, any charge related to that would be added to the next amount due. Once your due date has passed, we don't take the payment on any day other than the next due date, and all that is due is combined. If I am misunderstanding your
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
Question
Even on the app it said if I didn't pay the bill on the 29th THEN my services would be turn off not before.
Bill
Xfinity gave me a due date of the 29th.each month it's been the 29th. I do a automatic pay for the 29th and they turned my Internet off on the 28th. Horrible customer service,kept telling me it's my fault even though my bill literally shows the due date is set for the 29th which the payment comes ou
Question
user_nbauh3 - Great question, and thank you so much for joining us here on the Xfinity Forums! We’re happy to help. You can access Disney+ and Hulu on Xfinity by opening the apps directly through your X1, Xumo Stream Box, or Flex. Just say &lsq
XfinityThomasA
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dsntwb*9
I want to access Disney+,Hulu and Peacock now included for free with xfinity. How do I do that?
Question