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@user_pxsu9b We totally understand you are frustrated with the pace in which the engineering team has taken to resolve this issue. My apologies for the delay and inconvenience in discovering a fix. This unfortunately, does not seem to have a quick fi
Weather Channel Error: TVAPP-0023
This Video Cannot Be Played. We've run into a problem while streaming. This same issue occurred with the Newsmax Channel previously with my Roku Devices. All suggestions ie. Restart Modem and Router, Delete Xfintity Stream App and Reinstall, Restart Roku devices etc. have been tried numerous times w
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user_1zjqqt Thanks for the update. I know it’s frustrating to still be dealing with this after troubleshooting yesterday. As an additional check, please make sure your TV and Xfinity Stream app are fully updated and compatible. You can co
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hi there, @user_nq1xt8. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble redeeming rewards. Let's see what we can do to help! Have you tried clearing the cache and cookies on your browser or attempting
Rewards page error: Cannot read properties of null (reading 'fields')
I cannot receive any of my rewards when trying. I keep getting an error. Dunkin and beetle juice. I javemt had a reward in a long time since the new updated system. Please help.
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Formal Complaint Regarding Property Damage Caused by Xfinity Contractors – Immediate Resolution Required
Subject: Formal Complaint Regarding Property Damage Caused by Xfinity Contractors – Immediate Resolution Required To Xfinity Corporate and the Property Damage Claims Department, I am contacting you regarding significant damage to my property caused by contractors performing underground cable work on
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Customer Service
Thank you Kassie. While I was waiting on enginner to repair my issue, I was doing google searches to see if I could better understand what the problem could be. Ironically GROK kept making comments on my searches. t one point it aAsked me what i was
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
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Thanks, user_6v1gmt, and we look forward to working with you there.
2000/250 Mbps plan stuck at ~60 Mbps upload — no OFDMA channel provisioned on XB8
I am using the post made by user_3b0d4g (https://forums.xfinity.com/users/6a9b8fe08e6b2f40dc997b4c) (https://forums.xfinity.com/conversations/your-home-network/2000250-mbps-plan-stuck-at-80-mbps-upload-no-ofdma-channel-provisioned-on-xb8/6a9b93fecd56d5a37c7b984d) one month ago for the base wording o
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@oguvi2 I'd like to take a closer look at your account to see what we need to do to get this corrected once and for all. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of th
Charged for an account that doesn't exist
I transferred my lines from xfinity mobile back in July of 2026. I received a bill in September 2026 and a bill for October 2026. I've called 3 times so far and the last time I called the customer service rep confirmed that the lines were transferred out in July, but as I was still being charged I c
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Hi there, @DimensionEvil, we are indeed tracking this issue. At this time, we have no further information, I'm afraid, but it is a work in progress. Sorry for the trouble, and thanks for your patience.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Still not working. Sent to an advanced team to look into the issue on 10/06/2026 and still am not able to stream the channel as of this date It’s more than incredible. It is ridiculous.
Weather Channel Error: TVAPP-0023
This Video Cannot Be Played. We've run into a problem while streaming. This same issue occurred with the Newsmax Channel previously with my Roku Devices. All suggestions ie. Restart Modem and Router, Delete Xfintity Stream App and Reinstall, Restart Roku devices etc. have been tried numerous times w
Question
user_v7y6xh, thank you for reaching out through Xfinity Forums. I would be happy to review your bill and make sure things are accurate. Please use this link to send a Modmail message with your name and full address: [Modmail](https://www.reddit
Subject: Formal Billing Dispute — October 1 and October 20 Commitments, $147.82 Payment, and $42.77 Next Bill
Subject: Formal Billing Dispute — October 1 and October 20 Commitments, $147.82 Payment, and $42.77 Next Bill I am requesting a formal billing review and escalation to a billing supervisor regarding my recent plan changes, the $147.82 collected from my account on October 20, 2026, and the billing ad
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@XfinityMarcus Thank you for responding. I have sent the DM as requested including my full name, service address, and a link to my original post here
2000/250 Mbps plan stuck at ~60 Mbps upload — no OFDMA channel provisioned on XB8
I am using the post made by user_3b0d4g (https://forums.xfinity.com/users/6a9b8fe08e6b2f40dc997b4c) (https://forums.xfinity.com/conversations/your-home-network/2000250-mbps-plan-stuck-at-80-mbps-upload-no-ofdma-channel-provisioned-on-xb8/6a9b93fecd56d5a37c7b984d) one month ago for the base wording o
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ldw746 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are still waiting on a resolution from the ticket that was submitted. We'll be happy to take a look and see what is going on. When you can, plea
Ticket #CR279195125
Waiting for resolvement of above ticket number. Meanwhile am getting overdue notice even of fdispute. Have been waiting for answer for two weeks
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@user_z055qp Our team can help. By any chance did you set up any payment arrangements, scheduled payments or have autopay set up? We can definitely check to resolve your double payment concerns. Can you please direct message me your first and
Accidental double payment
I paid my bill manually one day then the same night they charge me again I need my money back you can’t just take money from people and wait till sleeping hours to steal again i need my refund I didn’t authorize a second payment after I had just paid it manually myself
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I tried this yesterday. It is still not working on Samsung TVs. What is the status?
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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@yogib60 Hello, and thank you for reaching out. I can understand how frustrating it is to deal with repeated service interruptions. We'd love to take a closer look and see how we can help. Please send us a Direct Message with your full name and serv
Formal Escalation – Recurring Xfinity Internet Outages in My Area
Hi Xfinity Support, I'm contacting you to formally escalate the recurring internet outages in my area. This has happened multiple times, and I'm frustrated that I'm repeatedly losing a service I'm paying for. The Xfinity app has confirmed another outage in my area today. I would like to understand w
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Good morning! I am sorry to hear that you are still having troubles with our Xfinity Member benefits section on the App. Have you tried to access it on a computer?
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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I am sorry to hear tht you are having troubles with NBC Sports channel. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right
Audio issue with NBC Sunday Night Football
During NBC Sunday Night Football, the announcer dialogue is overwhelmed by the stadium crowd on all three of my Xfinity TVs. Commercials on the same channel sound completely normal, and the same SNF game through Xfinity Stream on my PC has clear announcers. Other NFL broadcasts are normal. Changing
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Hi! Thanks for reaching out to our Xfinity Forum. Please know my team is here to help, and we can absolutely submit a Damage Claim ticket to have this further investigated/addressed. To assist you with this, please send us a direct message. Here are
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Formal Complaint Regarding Property Damage Caused by Xfinity Contractors – Immediate Resolution Required
Subject: Formal Complaint Regarding Property Damage Caused by Xfinity Contractors – Immediate Resolution Required To Xfinity Corporate and the Property Damage Claims Department, I am contacting you regarding significant damage to my property caused by contractors performing underground cable work on
Question