Xfinity Community Forum

Good evening @user_o5gi07! I can see why you'd be looking for help, especially if one TV suddenly stopped responding and the remote pairing prompts aren't working. Have you already tried replacing the batteries in the remote? Have you tried fa

XfinityAldrik

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1 hour ago

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TV Not working

I have one of my TVs is not working with xfiniry. It says I need to point the remote to the box and I do that and it doesn’t work. Is it possible to schedule for someone to come out and provide new box and remote? Thank you

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user_8c867p, Thank you for creating a new post. I am sorry to hear you are having issues with your network going offline. As someone who replies on their network daily, I can understand what a headache this can be. I did check the status of your

XfinityVianney

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2 hours ago

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Internet keeps going down

My internet 2 Keeps.going down cannot get live person to help. What am I opaying foe. Thinking of changing service.

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Yes you can, did you have time to set up a username and password for your account?

XfinityDuron

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2 hours ago

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Account billing

can I access a list online of the items and cost on my account?

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Relocating temporary fiber optic wire before it is put into ground.

Fiber optic is laid out on surface on one side of my house. It needs to be on the other side of the house before it is put into the ground. I was wondering if I could get a technician to move fiber so it is on the correct side of the house before a crew is sent to dig and install into the ground. Ex

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Your Home Network

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New insidious will not play after purchase

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Xfinity Stream Website

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With that in mind, I would like to see if there is some additional information we can gather on our end as you mentioned have a ticket number to reference. Please send us a direct message with your full name and complete service address to &l

XfinityMarcus

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2 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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Uninstall the messaging app and reconnect it with your Google account this will fix the problem

user_926c97

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2 hours ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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Hello @user_bd5d6b, and thanks for reaching out on our Xfinity Community forums! I definitely understand the frustration. A 10-second audio delay makes a movie pretty much impossible to enjoy, especially when you’ve already tried troubleshooti

XfinityCliff

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2 hours ago

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Spiderman Brand New Day audio sync issues

I tried all fixes AI suggested and it points back to xfinity has a stream issue on that new movie. 10 sec or better. It only works in audio description mode. Unwatchable and pricey at this point.

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U

I moved the gateway higher, and there are no new devices or bandwidth "suckers." Heavens, it won't even go to the driveway or side yard anymore when Wifi used to reach those spots with no problem. It also drops in the back corner (bathroom) of the ho

user_bh3gse

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2 hours ago

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WiFi connection drops multiple times of day on my mobile

The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.

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Apparently you need to make a forum post in order for the direct message option to be available

user_vqiwbd

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2 hours ago

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Missed appointment, unable to message comcast

I scheduled a cable relocation for today, Sunday, from 1–3 p.m. because the line from the telephone pole to my house is obstructing construction. I was home all day and outside for most of that window. No one showed up, and the cable has not moved. After nearly 45 minutes on the phone, I was told th

Question

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Missed appointment, unable to message comcast

I scheduled a cable relocation for today, Sunday, from 1–3 p.m. because the line from the telephone pole to my house is obstructing construction. I was home all day and outside for most of that window. No one showed up, and the cable has not moved. After nearly 45 minutes on the phone, I was told th

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Customer Service

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TV Not working

I have one of my TVs is not working with xfiniry. It says I need to point the remote to the box and I do that and it doesn’t work. Is it possible to schedule for someone to come out and provide new box and remote? Thank you

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Customer Service

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@user_anpgtp fun fact, it’s not the Broussard’s but just the announcing! the refs are also in English! But I’m getting the color from the Spanish announcers

user_p47thj

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2 hours ago

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NFL on nbc in spanish

I cannot get the game to play in English on my Xfinity app. Commercials are in English but game is in Spanish. I am streaming remotely.

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Billing Overlap & Delayed Disconnection

Hello Xfinity Support Team,I need urgent assistance to resolve a severe billing overlap and pending disconnection issue between my account and the tenant's new account.Here is the timeline and the issues we are facing: Old Account Disconnection Request: I requested to cancel my Internet service on 9

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Your Home Network

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online playback problem fix

user_v8efri

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2 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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Getting a coax cable installed

Didn’t realize the house didn’t have one

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Your Home Network

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I’m having the same issue for Sunday night football weekly now. Cannot find a solution

user_p47thj

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2 hours ago

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NFL on nbc in spanish

I cannot get the game to play in English on my Xfinity app. Commercials are in English but game is in Spanish. I am streaming remotely.

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DP

@XfinityMarcus No change on my PC. I've had no status updates from Xfinity tech support, and it's impossible to inquire about that even with a ticket number: I simply get routed to customer service, which insists on trying to take me through the sam

DAN.PET

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2 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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error in my equipment return records

I have discovered an error in my equipment return records. Return #146497856604790 is for my XB7 gateway, model CGM4331COM, serial number 10A7931C6DA9. This is my ACTIVE modem. Xfinity specifically instructed me to reconnect it and configured it for my 1.2 Gbps service. Please cancel this return and

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Your Home Network

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That could be a connection error. You might need to log out and back into your email account. Are you having issues sending messages?

XfinityDuron

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2 hours ago

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Recently getting message "Connection to the server "imap.comcast.net" on the default ports timed out"...solution?

I've recently starting getting the above message on my desktop email. All the settings seem correct (IMAP port 993 with SSL/TLS, SMTP with port 587 with SSL/TLS). This is frustrating and I'm wondering if anyone has a solution. I've tried using Xfinity Assist, which has been useless.

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