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user_w7nozu We would love to help investigate this issue with the connection point coming to the home. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this iss
Multiple Service failures with no response feom Xfinity
After several attempts, Xfinity has failed to simply send a maitenance technician to dig a cable line to my townhouse ao that a service techinician can activate my internet service. Xfinity sent an intial maintenance technician, who dug cable internet linea to the wrong address. After hours on the X
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage Updates
I have been without wifi and internet for almost 24 hours. I work from home and this is an issue. I can’t get through to talk to a person and the app has said that it will be restored “as soon as possible” since 10 pm last night. Please let me know what I can do.
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Cablecard dead - Need help activating replacement
Hello. After coming back from vacation, I was seeing a V58 error message on the Tivo stating the Tivo was not authorized anymore to decode the channels and the Pairing information from the card was no longer showing on the pairing screen. A few years ago having the same issue, I spoke to Cablecard T
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Non-X1 Service
user_b8hm41 I'm sorry that my peer jumped to asking for a direct message. I believe they failed to let you know we can help with getting you the correct remote for your mother and that we will need to work with you in a direct message to process that
Incompetent customer service Representatives
I open this account for my 86-year-old mother who is on a budget. I have the account in my name because it was cheaper to do so for her. We first just had internet and phone. She had Dish TV with over 300 channels but was having a lot of issues with YouTube which she watches a lot and she has to use
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@user_jh8dg1 Thanks for the update. I recommend contacting our Customer Security Assurance team so they can help unlink your ID from the old address. They can be reached at 1-888-565-4329. https://spa.xfinity.com/contact-us Aft
Peacock Not Working at New Address
I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Multiple Service failures with no response feom Xfinity
After several attempts, Xfinity has failed to simply send a maitenance technician to dig a cable line to my townhouse ao that a service techinician can activate my internet service. Xfinity sent an intial maintenance technician, who dug cable internet linea to the wrong address. After hours on the X
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I actually haven't requested credit and was unaware that was even a thing. I was just being funny, but if it IS a thing, I'd sure love to know how to apply
Internet out for nearly 2 days
My internet has been down for nearly two days in Harrisburg, PA without any kind of real explanation as to what is going on other than severe weather...... Are lines being replaced? Is equipment being replaced? Did a building burn to the ground? What are you doing and when will it be done? I have wo
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Home phone
I need a tech to come out and service my home phone lines
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Home Phone Service & Equipment
@user_iw0fyq Thank you for making us aware that your internet service was interrupted yesterday and the day before for a couple of hours. Have you tried requesting for a bill adjustment to make up for the downtime caused by a service interruption by
credit for outage
I lost internet service for several hours on Monday afternoon, July 6, and again, for a shorter period, on Tuesday, July 7. Please credit my account for at least $10. Edited:
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
credit for outage
I lost internet service for several hours on Monday afternoon, July 6, and again, for a shorter period, on Tuesday, July 7. Please credit my account for at least $10. Edited:
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user_gco82t I appreciate you submitting a post and am sorry to hear about your experience. My team can certainly review what offers are available to your account, though we cannot guarantee or price-match with other providers. We can also look into s
Formal Complaint and Final Request Regarding Billing Overcharges and Service Match
To Xfinity Customer Support, I am writing to formally lodge a complaint regarding consistent billing errors and false promises made by your representatives over the past several months. Months ago, I contacted your customer service regarding my billing. I have reached out approximately five times in
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Yeah. Seems like everyone at Xfinity, even experts, have limited access. They can’t do anything about their customers being robbed by their automated system.
Ghost account billed and sent to collections
Huge bill for an unknown account under my name was sent to collections. No outstanding balance on Xfinity mobile and internet accounts. All services have been cancelled since January but I have been receiving emails of bills. I’ve gone to 2 Xfinity stores, called Xfinity support agents, and Xfinity
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credit for outage
I lost internet service for several hours on Monday afternoon, July 6, and again, for a shorter period, on Tuesday, July 7. Please credit my account for at least $10. Edited:
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Customer Service
user_idu6v0 What phone number are you calling the 1-800-XFINITY? It does have live agents but sometimes there is a wait, alternativly our team is here to help too. What can we do for you?
Impossible to get a live person when I call.
Trying to ask a question and the system just disconnects me when I try to get a representative
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Yes, and I received the message that I posted in an earlier comment "This account can't be unlinked yet". The account has been closed since March '26.
Peacock Not Working at New Address
I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs
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YW ! Glad it's fixed ! Now closing this topic. Be well !
Internet disconnects ever 20 minutes
Started having this problem recently where my gateway stops sending a signal every 20 mins. The outage last just long enough to kick me from servers while playing games. The issue is across multiple computers (ethernet) and on multiple phones (WIFI). I've replaced the gateway from my local store. Tr
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@XfinityRaul no you need to answer this question so everyone can see. You should have said on your reply what you could do to help instead of my privately having to get the answer. You tell me why I keep getting the remotes I didnt request and how t
Incompetent customer service Representatives
I open this account for my 86-year-old mother who is on a budget. I have the account in my name because it was cheaper to do so for her. We first just had internet and phone. She had Dish TV with over 300 channels but was having a lot of issues with YouTube which she watches a lot and she has to use
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Sent to Collections
The level of disrespect and fraud that is coming from Xfinity is disgusting. I have been dealing with lies being told time after time, and even had almost the very same issue as user_nfrie8 There is a $319 collections on my credit report yet every single time I ask about it, I either get told that n
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Internet service outage inconveniencing home past business need help
No Internet service for three days. The tree came down in the rain, storm and tour a wire from the pole. We have cleaned up the tree, but need our service restored. All of our neighbors have it only we do not. Cannot get through to a person to explain what’s happening. Xfinity assistant keeps saying
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