Xfinity Community Forum

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I already filed a complaint with federal consumer rights

user_lvhnx6

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2 hours ago

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J

FedEx Package Damaged in Transit

I placed an order on Xfinity mobile for a new phone on 12/29/25. This said phone has been damaged in transit and Xfinity is doing nothing to rectify the situation. I both went into an Xfinity store and called the support number and they've both stated I have to 'wait for the FedEx tracking to update

Question

We have not seen any information showing that can be added through our service. The new premium tier, ESPN Unlimited, provides access to ESPN traditional linear sports channels without a pay TV subscription. Currently, you would need to subscribe thr

XfinityRay

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2 hours ago

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ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

Question

... The page could not be found or you don't have permission to view it ... The posted link is corrupt. Try https://forums.xfinity.com/direct-messaging (looks the same, but is not). Please be aware that there are 2 kinds of responses in this Forum:

BruceW

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2 hours ago

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Peacock premium for platinum rewards status

How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.

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So there's nothing that can be updated as to when, if ever, this will be possible? Absolutely ridiculous that other large providers like DirecTV, Hulu, and now YouTube do allow it, and Xfinity has signed a new contract with ESPN to allow it, but it's

user_9df387

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2 hours ago

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U

ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

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Hello @user_fuxec5 is it ok to ask the reason you would like to cancel services at this time?

XfinityDuron

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2 hours ago

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Cancel Service

We need to cancel our internet affective immediately. I had scheduled a call for last Saturday but we didn't receive the call.

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Hello @user_jpjh28, have you attempted to log in to the peacock site directly with any other possible emails that could be associated with the account? Our teams are pretty limited as to what we can see with third-party services. I will say that more

XfinityJustinM

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2 hours ago

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peacock activation issue ... account is already linked to another Peacock account

I am trying to activate my Peacock account but I am getting this error: "Your Xfinity account is already linked to another Peacock account." How do I fix that? I tried talking on the xfinity chat support but they can't help an there is a delay of 15 minutes for each message so totally useless.

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Cancel Service

We need to cancel our internet affective immediately. I had scheduled a call for last Saturday but we didn't receive the call.

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Customer Service

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Hello there user_cm0omn 👋 I'm happy you decided to reach out in our community for help, and glad you're using your Xfinity Stream access! I know how useful it is to be able to watch anywhere you can sign in, especially on Apple TVs, so I want to mak

XfinitySeth

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2 hours ago

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Apple TV: Xfinity Stream App

I have installed the Xfinity Stream application on my Apple TV 4K. Despite multiple attempts to sign in, I am invariably signed out immediately after successfully logging in.

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I made the purchase through xfinity website to be picked up in store. I see the extenders on the receipt from the order, but there’s no emails confirming they would be mailed to me.

user_damwqq

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2 hours ago

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U

Missing Xfinity proExtenders from new order.

I picked up my new Internet package from the Comcast store this week. I am missing the Xfinity pro extenders from the order that I placed. I have tried to contact customer service, but I keep going in circles. How do I get the extenders that I paid for?

Question

Hello user_lvhnx6 thank you so much for reaching out here on our Forums, and for letting us know a little of what's going on! Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the

XfinityAlfonso

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2 hours ago

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J

FedEx Package Damaged in Transit

I placed an order on Xfinity mobile for a new phone on 12/29/25. This said phone has been damaged in transit and Xfinity is doing nothing to rectify the situation. I both went into an Xfinity store and called the support number and they've both stated I have to 'wait for the FedEx tracking to update

Question

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comcast.net email password no longer recognized by Outlook or Applemail

In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e

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Xfinity App

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Per usual Xfinity has been useless. Hasn't gotten back to me in private messages after asking me to message them. They intentionally scheduled an appointment, but haven't come out so I couldn't call technical support to complain and ask. Wh

slydemise

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2 hours ago

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Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue

Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p

Question

Hello @user_damwqq, extenders are typically mailed to you. Can you share with me how you made your purchase?

XfinityDuron

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2 hours ago

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U

Missing Xfinity proExtenders from new order.

I picked up my new Internet package from the Comcast store this week. I am missing the Xfinity pro extenders from the order that I placed. I have tried to contact customer service, but I keep going in circles. How do I get the extenders that I paid for?

Question

Hello sl60 thanks so much for reaching out on our Xfinity Forums with these streaming questions! Are you using the Xfinity X1 version of these apps(Xumo, Pluto) when trying to access the content, or via the Samsung TV Store version of these? Is this

XfinityAlfonso

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2 hours ago

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Wrong movie loads

I've been trying to watch "Survivor" starring Pierce Brosnan on the On Demand Free Action Movies channels and no matter which streaming plat form I try (Xumo, Pluto, etc.) it loads a war movie instead. I've contacted these channels and they just pass the buck. Perhaps Xfinity can do something on its

Question

U

Missing Xfinity proExtenders from new order.

I picked up my new Internet package from the Comcast store this week. I am missing the Xfinity pro extenders from the order that I placed. I have tried to contact customer service, but I keep going in circles. How do I get the extenders that I paid for?

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Customer Service

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I am having the same problem and this needs to be solved ASAP

user_lvhnx6

replied

2 hours ago

to the conversation:

0

J

FedEx Package Damaged in Transit

I placed an order on Xfinity mobile for a new phone on 12/29/25. This said phone has been damaged in transit and Xfinity is doing nothing to rectify the situation. I both went into an Xfinity store and called the support number and they've both stated I have to 'wait for the FedEx tracking to update

Question

U

peacock activation issue ... account is already linked to another Peacock account

I am trying to activate my Peacock account but I am getting this error: "Your Xfinity account is already linked to another Peacock account." How do I fix that? I tried talking on the xfinity chat support but they can't help an there is a delay of 15 minutes for each message so totally useless.

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Sign-In and Account Management

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Thanks for reaching out through our community forums, user_armzds! Our team doesn't have access to that information, but we may be able to reach out to groups that do or have a ticket submitted for a potential issue with Comcast equipment. Was there

XfinitySean

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2 hours ago

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Equipment ownership

Hello, I’m requesting confirmation of ownership and function of a communications enclosure mounted on a utility pole on a residential street. I am not reporting an outage — only requesting identification of whether the equipment belongs to your company and its general purpose (communications infrast

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Hello @user_ihi4an, there seems to be a few different experiences throughout this thread. What is the issue that is impacting you in particular?

XfinityJustinM

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3 hours ago

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Xfinity Stream Not Working On LG Smart TV

For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last

Question

user_khall Thank you for confirming that for me. What changes are you trying to make? Most functionality is available through the Xfinity App.

XfinityEmilyB

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3 hours ago

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U

Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga

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