Xfinity Community Forum

ioT device connection requiring 2.4 Ghz

I purchased a Feit Electric Smart Water Sensor that requires a 2.4 Ghz Wi-Fi network. We have an Xfinity Technicolor XB8 Gateway at home. I cannot get the sensor to connect to WiFi. Is there an extender available that can be configured to only extend the 2.4 Ghz band so that I can get the sensor to

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Your Home Network

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@user_e195da Thank you for confirming this is affecting your services. I would be more than happy to review the calendar to see if there's anything we can do to get someone out there sooner. In the meantime, you can connect to one of our Xfinity hots

XfinityRaul

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48 minutes ago

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Cut cable line

Construction workers had the lines marked and are installing a silt fence next door. They cut my cable line coming to my property. It needs to be splice back together. Per the construction workers it was supposed to be buried 18 inches and was only buried about four.

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user_z14euq I would be reaching out if I were in your shoes too. Did you see if you might have missed a payment or perhaps a promotional plan that expired?

XfinityPeterH

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53 minutes ago

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Payment

I usually pay $51.05 and now it's 50 dollars more

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@user_fbx77h Good morning, and thank you for bringing this concern to the attention of Xfinity Forums. I'm happy to help you get a ticket issued to our local team to have your line repaired. Please send us a Direct Message with your name and service

XfinityKassie

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56 minutes ago

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Tree down on wire

Hey Xfinity there is a tree down on the wire which is very unsafe. I am afraid to cut as it could fall on me/not my property/ afraid the cable will break and the whole area will lose internet. Can you have someone come out to cut this down? [Edited: Personal Information]

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yes, it’s affecting my service because I have none. I called customer service and they told me the earliest they could get out of tomorrow late afternoon. Is there anyway someone can come today to fix this line… It just needs to be splice back togeth

user_e195da

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56 minutes ago

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Cut cable line

Construction workers had the lines marked and are installing a silt fence next door. They cut my cable line coming to my property. It needs to be splice back together. Per the construction workers it was supposed to be buried 18 inches and was only buried about four.

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Byod

I received an insurance replacement from Assurant for my paid-in-full BYOD device. The replacement is mistakenly carrier-locked. I need an operator to manually clear the 60-day activation requirement and submit an escalated unlock ticket using my new IMEI number."Digital Care Teams on the forum have

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Devices

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Greetings, @user_6nb2g3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your equipment. You have definitely come to the right place for assistance. C

XfinityJamesC

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1 hour ago

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Help with outdoor unit

Someone said that they were from Xfinity and lifted the outdoor unit up, but didn’t put it down, now the cables are exposed

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We've replied to your initial DM and are awaiting your response in there. Please meet us back in the DMs to continue the interaction.

XfinityBradM

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1 hour ago

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Monthly rate to increase, but want a lower rate

I communicate with Xfinity via the online chat option. While the employee was helpful, I am incredibly frustrated by the options. I can get a lower rate than even my current rate (before the increase) if I include my mobile phone in the plan. if I do not want to include my mobile phone in the plan,

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Membership benefits page keeps throwing this error. Cleared cache and history. Tried on three different browsers on both desktop and mobile. Solution seems to be: refresh your account profile parameters or open a backend ticket with the web team to clear the stuck rewards data history. Thanks.

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Customer Service

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Hi there and welcome to Comcast @GGINPB . I am sorry to hear that you did not get your emails restored. IF you do not mind me asking. Who did you contact regarding your emails and who was going to send the link to restore your email?

XfinityRoberto

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1 hour ago

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Not receiving current emails

I was told on Tuesday I'd receive an email to RESTORE my current emails in 48 hours. I never got it!

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@user_4tft88 I’m glad you were finally able to get an appointment scheduled! I’m sorry for all the frustration and repeated attempts it took to get this far. If you like, I can reach out to you after the appointment to make sure we got y

XfinityRichard

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1 hour ago

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Packet Loss

I need to schedule a technician to come out and troubleshoot, but the AI assistant won't let me. I keep going through the same 'troubleshooting' and then when it starts to schedule an appointment it always says 'Sorry, something went wrong. Please try again." I've tried 5 times already over the phon

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URGENT: Immediate Executive Escalation Required

I have repeatedly contacted Xfinity regarding my unresolved mobile number unlocking/transfer issue, but despite multiple escalation tickets and follow-ups, no resolution or clear explanation has been provided. Even after receiving a call from customer service following my poor survey rating, I was a

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Devices

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user_99t3hl Thank you for reaching out! We would be more than happy to have a service order created for you to have the Comcast cable drop removed from your location. Please send us a direct message, so we can collect your location information.

XfinityMartyR

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1 hour ago

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Remove drop wire

I have a drop wire still connected from the back of my house to the line but now I have Quantum Fiber and I no longer need it. Could I schedule an appointment to have it removed. Thanks

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Hi there and welcome to Comcast @user_e195da. Thank you so much for reaching out to us regarding your line that got cut. You are in the right place and we are happy to assist you today. Is the cut line affecting your service?

XfinityRoberto

commented

1 hour ago

to the conversation:

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Cut cable line

Construction workers had the lines marked and are installing a silt fence next door. They cut my cable line coming to my property. It needs to be splice back together. Per the construction workers it was supposed to be buried 18 inches and was only buried about four.

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Feel free to delete/close this. I was finally able to schedule one over the phone after many many many tries.

user_4tft88

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1 hour ago

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Packet Loss

I need to schedule a technician to come out and troubleshoot, but the AI assistant won't let me. I keep going through the same 'troubleshooting' and then when it starts to schedule an appointment it always says 'Sorry, something went wrong. Please try again." I've tried 5 times already over the phon

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

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Payment

I usually pay $51.05 and now it's 50 dollars more

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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Packet Loss

I need to schedule a technician to come out and troubleshoot, but the AI assistant won't let me. I keep going through the same 'troubleshooting' and then when it starts to schedule an appointment it always says 'Sorry, something went wrong. Please try again." I've tried 5 times already over the phon

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@XfinityRaul thank you. I did send a direct message and will wait to hear back

maddog2010

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1 hour ago

to the conversation:

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Monthly rate to increase, but want a lower rate

I communicate with Xfinity via the online chat option. While the employee was helpful, I am incredibly frustrated by the options. I can get a lower rate than even my current rate (before the increase) if I include my mobile phone in the plan. if I do not want to include my mobile phone in the plan,

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The same thing is happening to me. I'm planning to switch from Xfinity to another carrier, but I'm having trouble unlocking my phone, which I have already paid off. I'm not sure why Xfinity still hasn't unlocked my phone, especially since I've alread

user_ficm50

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1 hour ago

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Fully paid phone been told will be locked forever since moving service to other carrier

Been told by a representative today, my new iPhone 17 I bought from xfinity store which I paid in full will not be refunded or neither be unlocked since I moved my service from Xfinity Mobile to Verizon. They basically wanna force me to go back to xfinity otherwise I will not be able to use the phon

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Help with outdoor unit

Someone said that they were from Xfinity and lifted the outdoor unit up, but didn’t put it down, now the cables are exposed

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Customer Service

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