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Recurring Internet Issue
Hoping someone here can help me get a recurring internet issue routed to the right team. Here's the situation. A technician came out and, after a couple hours of testing, diagnosed the problem as being outside the house. He called maintenance and said the line would be fixed. That night my speeds im
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Your Home Network
@user_gkh2ty, glad you received a replacement and your issue was resolved, thanks for letting us know. If anything else comes up down the line don't hesitate to reach back out by creating a new post on our Xfinity Forums page!
Expired Xfinity Prepaid Promotion Card
I had a $500 Xfinity Promotion Card that expired last month and I didnt realized it had that expiration date. I wasnt able to use the funds. I need help to re-issue the card.
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@XfinitySara thank you my issue was resolved and received a replacement.
Expired Xfinity Prepaid Promotion Card
I had a $500 Xfinity Promotion Card that expired last month and I didnt realized it had that expiration date. I wasnt able to use the funds. I need help to re-issue the card.
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Hello there @user_03yty3 have you been able to correct the issues you were having with your TV?
Service interruption
Cable programming intermittently freezes voice and/or picture. Checked all connections and re-booted. Local feeds are fine, TNT, USA, HGTV, POP etc. all experiencing this problem.
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return internet devices
I need to return my network equipment. I am in Los Angeles and there are no Xfinity stores nearby, so I need to return the equipment via UPS; however, my account does not show any equipment options that would allow me to generate a UPS return label.
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DM has been sent. Thanks
XG1v4
I would like to upgrade to XG1v4 how do I go about that? Xfinity chat bot is useless and calling taking to long.
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Hello @user_0cra6r, I understand how missing your sister phone calls could become an issue. You can always lower your spam risk, but that will allow other numbers to reach you as well.
phone number reported as spam need to report it and have it corrected
Hi, I recently have had problems with my home phone landline, being spoofed as a spam number. How do I get this corrected through Xfinity Comcast. Who do I contact.
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It still does not work. Same issue as before. No link to activate the subscription and it is blank in the Status column next to Disney+ Hulu.
Disney plus subscription
I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.
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@XfinityChelseaB DM to Xfinity Support complete, as requested.
Orange Line Placed Across My Property/Not in Easement
My issue as described in the Subject appears to be a common problem with Xfinity. About three weeks ago, an Xfinity technician was in my neighborhood completing "emergency repair work" per a text I received from Xfinity. When I left my residence later in the day, I noticed an orange line placed acro
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I will need that information sent to me in a Direct message. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts
XG1v4
I would like to upgrade to XG1v4 how do I go about that? Xfinity chat bot is useless and calling taking to long.
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@user_jtftbc send our team a direct message with your full name and the service address associated with your account, I'd be more than happy to look into this for you. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Clic
Activate Hulu button missing
The activate button on my Hulu subscription is missing and I cannot activate the streaming service.
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Yes i am leaving on Monday when my new Roku device with dolby atmos arrives then im done with xfinity for good I came back to consolidate my bills but now I say F them they arent fixing the contract problem and I want to watch goodmorning football f
NFL network
DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo
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(Private) and (Private)
XG1v4
I would like to upgrade to XG1v4 how do I go about that? Xfinity chat bot is useless and calling taking to long.
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Hello @user_tcsmithiii, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name and the address, I'd be more than happy t
Orange Line Placed Across My Property/Not in Easement
My issue as described in the Subject appears to be a common problem with Xfinity. About three weeks ago, an Xfinity technician was in my neighborhood completing "emergency repair work" per a text I received from Xfinity. When I left my residence later in the day, I noticed an orange line placed acro
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Orange Line Placed Across My Property/Not in Easement
My issue as described in the Subject appears to be a common problem with Xfinity. About three weeks ago, an Xfinity technician was in my neighborhood completing "emergency repair work" per a text I received from Xfinity. When I left my residence later in the day, I noticed an orange line placed acro
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Customer Service
That’s correct, not the same email address.
Activate Hulu button missing
The activate button on my Hulu subscription is missing and I cannot activate the streaming service.
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Hi there, @user_kinim0 I hope you're having a fantastic weekend! I do apologize for the trouble you are having trying to change your password. Since it's been a few days since you last posted, were you able to get your password changed?
Router change password
I need to change the username and password for my home router. I need assistance. I know i have to go into the app Wifi-View Equipment -Advanced settings - Gateway Tool Admin - Allow access Then I have to go on my browser to hrrp://10.0.0.1 and place in username and password. I am on my phone and i
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Just to make sure we're on the same page, the email linked to the active subscription is not the email linked to your Xfinity ID @user_jtftbc?
Activate Hulu button missing
The activate button on my Hulu subscription is missing and I cannot activate the streaming service.
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Good afternoon user_zjlcds. Thank you for reaching out through our Xfinity Community Forum. I will be happy to assist you further. I do have a couple questions to help me better assist. How long have you been experiencing these connectivity issues? W
XfinityJon
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Daily intermittent issues - Xfinity says everything is fine
Hello - I am having daily issues with my service being unstable. I've been trying to troubleshoot with Claude and ChatGPT and this is their diagnosis. "My modem is showing repeated T3 upstream ranging timeouts, Lost MDD errors, and the CMTS is commanding upstream power that exceeds my modem's transm
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