Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (486.2K)
I keep getting error code TVAPP-00373)
trying to watch my recordings on my laptop. I have had problems in the past but used an incognito page and that worked. Now I can't watch anything either live or DVR
Question
•
Network
Okay, we can assist you with some troubleshooting. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
Question
Error message says This video cannot be played We've run into a problem while streaming (Error: TVAPP-00100) Try Again
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
Question
@user_6nq6dq the chat icon on the Xfinity app
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
Spanish commercials
Why are ads in Spanish in an English majority speaking community. Those who speak Spanish can go to Telemundo to get downing xfinity commercials.
Question
•
Channels and Programming
SUNDAY 6P TO 7P INTERNET AND CABLE ISSUE
EVERY Sunday, 6 to 7p, my internet goes out, and the cable, specifically the audio drops in and out every few seconds. This occurs, again, every Sunday 6p to 7p. At 7p the internet goes back on, and the audio on the cable no longer cuts out. I've had three technicians out with no resolution. Prior t
Question
•
X1
What "Direct Messaging" icon, where?
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
Thank you for reaching out to our team here. I will be happy to answer any questions on the international calling from here for you. Did you add the Global travel pass when you were on that trip, or do you have the new 6th generation Mobile plan that
Turn off international service
I started International Service on 5/10 for my Japan trip. I returned on 5/26 to USA. How do I turn it off? Phone number I can call? I have a land line which I use to call Japan land line. I pay $40/mo. Is there less expensive plan? How much will it be to call Japan land line from my cell phone?
Question
Thank you for your advice. Kind regards from all of us,
Correctable modem errors.
My CM500-100NAS coaxial cable modem has many correctable errors, and no uncorrectable errors. What do I do about the coaxial cable modem's many correctable errors?
Question
@XfinityBenjaminM I see this message on clicking that link >> "We’re sorry, your account isn’t eligible for this Peacock offer"
Peacock Activation Banner Missing – Missed 90-Day Gigabit Window
Hi, I missed the 90-day window to activate the Peacock Premium benefit included with my internet plan. The banner has disappeared from my dashboard. Could an agent please help me manually regenerate an activation link? Thank you!
Question
Thanks for meeting us here in our community with your concerns about the Xfinity Mobile free line for one year, @user_xixjop. If you read the details of the offer, it states the promotion is not available in all areas, and the offer is for new Xfinit
false advertising about free cell service
In my Xfinity app it tells me I can get a free year of cell service. When I tried to do it it tells me I'm not qualified. I have been an Xfinity customer with internet for the best part of a decade so how am I not qualified. I have also submitted a query with the better business bureau website.
Question
false advertising about free cell service
In my Xfinity app it tells me I can get a free year of cell service. When I tried to do it it tells me I'm not qualified. I have been an Xfinity customer with internet for the best part of a decade so how am I not qualified. I have also submitted a query with the better business bureau website.
Question
•
Customer Service
Return label
Modem for internet already cancelled service want to return modem
Question
•
Your Home Network
We have the exact same issue. It’s obnoxious.
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
Question
You've got the right idea! In most homes, the more central the location the better. Please let us know how everything goes!
Using a 2-Way Splitter for Internet and Cable TV Connection
I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p
Question
@user_7aa7f5 We don’t have an AI team here on the Forums when you’re asked to send a direct message, you’ll be connected with a real agent like myself. Availability of symmetrical speeds can vary by location, so it isn’t offer
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
@user_q7ip5d thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with that error message you are receiving. The first thing we want to do is check for any updates make sure that the Roku is
XfinityAbel
commented
5 hours ago
to the conversation:
0
0
Stream error
I can stream in my ROKO tv alway had work well getting error TVAPP 00116
Question