Xfinity Community Forum

Need actual assistance paying bill

You have no access or contact when you failed to align my multiple accounts. Trying to PAY MY BILL for months...no assistance. You guys ate the worst. I have no idea how you breath let alone survive. What a joke. You don't deserve to exist as a company.

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Customer Service

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@user_xbbvc9 Thanks for reaching out to us, I do apologize for any inconvenience. Are you still having issues accessing the Xfinity app? Have you tried to uninstall and reinstall the app or clear any caches and cookies on your device?

XfinityOrlandoM

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2 hours ago

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Cannot Login to Xfinity App

As soon as I enter my username to login to the Xfinity app, I get this error every time: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.cf200117.1770794160.8aef31d https://errors.edgesuite.net/18.cf200117.1770794160.8aef31d

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Excellent! Thank you for letting us know. If there is anything we can help you with going forward, please let us know. Have a great weekend!

XfinityBenjaminM

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2 hours ago

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remote backlit not working

The remote used to backlit no onger working untilyou press a button. New batteries did not fix it.

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user_obytoj Were you able to identify whom the server belongs to where the hop has the high latency? Is it between you and the riot server, or the riot server itself?

XfinityEricB

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2 hours ago

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Desync while online gaming Valorant

During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h

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@user_rg03m5 Thanks for clarifying, Are you using a wireless cable box or do you have a X1 plug in cable box?

XfinityOrlandoM

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2 hours ago

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XRE-03121/03062

Constant issue of codes XRE-03121/03062. This has been going on for 3 weeks (actually longer). Tired of the app telling me to unplug my box and check my cables in a constant loop. Sometimes it fixes it, sometimes it doesn’t, but I guarantee I’ll have the same issue again tomorrow. XFINITY I’m tired

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... If the CAX30 is not eligible ... list the approved models ... It is not. Follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned, and then see the devices listed under the "Compatible modems for

BruceW

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3 hours ago

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Escalation: $100 in-home visit billed after “no charge” assurances + upload stuck ~40 Mbps (OFDMA/DOCSIS 3.1)

Hello Xfinity Support Team, I’m escalating this publicly because it has been several months and I never received the promised follow-ups, despite hours of chats, transfers, and multiple callback (“virtual hold”) confirmations. I’m requesting help resolving TWO issues, and I have screenshots/transcri

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no receipt after returning equipment

We received our new cable box on the 1/1/26 and were told to return old equipment but did not provide a mailing label or any instructions. We took it to the local infinity store, but they would not give us a receipt and told us one would be emailed to us the next day. After 5 days, we returned and a

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Customer Service

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Double charge

i made a payment of 152.36 which was my past due balance at 02/12/26 at 11:22pm and now you all have charged me for the same amount again 02/13/26 at 2:26am. This is very frustrating and i need the second charge cancelled and refunded back to my bank

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Billing

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Thanks, I received the replacement remote from you and works fine.

user_l55ptf

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5 hours ago

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remote backlit not working

The remote used to backlit no onger working untilyou press a button. New batteries did not fix it.

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Please help me upgrade!I am a Platinum Member

I have 2 lines (byop) premium unlimited cable and internet... they said 6 months and I could upgrade no problem. I never missed a payment and now they said it didn't go through. My phone won't update anymore, and I need a phone so badly. PLEASE HELP ME. I LOVE XFINITY, I don't want to leave if I don

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Devices

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It happens on multiple channels. I get it once I turn the box on. Now it is a constant XRE-03062 when it is turned on. After I do the restart unplugging/plugging in again it’ll work and then while we are watching we’ll get XRE-03121 a couple of times

user_rg03m5

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6 hours ago

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XRE-03121/03062

Constant issue of codes XRE-03121/03062. This has been going on for 3 weeks (actually longer). Tired of the app telling me to unplug my box and check my cables in a constant loop. Sometimes it fixes it, sometimes it doesn’t, but I guarantee I’ll have the same issue again tomorrow. XFINITY I’m tired

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Does not adequately explain why a filter set such as “sender contains “edu” does not work.

kilbarchan

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6 hours ago

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LOUSY SERVICE FOR THE MONEY!!

What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?

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Lowering my overall xfinity bill

March 2026 bill went up again and discount removed. Been with comcast and xfinity forever. There must be something you all can do to reduce the monthly bill without my reducing services. We watch the same channels pretty much but, your other options don't have those few channels especially tnt, spor

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Channels and Programming

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seattle4sports Thanks for the reply. I do recall the B1G network negotiations with Xfinity and not being able to watch the first few Huskies games. Hopefully they’ll reach an agreement before the MLB regular season begins.

Com31

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7 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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@Com31 When the Mariners announced their streaming plans for the 2026 season they also said there would be a Mariners TV channel operated by MLB and that MLB is negotiating with cable companies including Xfinity for carriage agreements to carry th

seattle4sports

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7 hours ago

to the conversation:

MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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My PC connect to Modem, but Have no internet

Hi Team, please help me support on my case. My PC can connect to the Modem, but have no internet. This just happen with PC, other like Phone and Ipad work normally I already tried reset PC, reset Modem, Factory reset Modem, forget the Wifi and reconnect. but still no connection please support, I am

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Your Home Network

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Can I give my watch away for someone else to use? I don't need it. I don't want it.

user_5ce144

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7 hours ago

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Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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Hello. I have messaged as requested. Thank you.

user_gkxrfs

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8 hours ago

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Xfinity speeds drop consistently- 4 tech visits later and no results.

Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m

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Following this post. Also wondering if there will be an Xfinity purchase option for my home team (Seattle Mariners) to add to MLB Extra Innings. Root Sports which carried the M’s last year is no longer available. And it looks like there will be a str

Com31

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8 hours ago

to the conversation:

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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I got this "free" watch, but I don't need it, or even want it. Can I give it to somebody else?

user_5ce144

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8 hours ago

to the conversation:

K

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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