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10/02 Between 12pm-2pm
No coax outlet
I did a self installation and found out the apartment has no coax outlet and scheduled a appointment for a technician but now have to pay the 100 dollar installation fee
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Need to Cancel, or get new NOW modem
I purchased NOW Internet but never received the Gateway included with the service. NOW Support has told me they cannot send me a Gateway and cannot cancel/refund the account. I also attempted to cancel through the NOW portal, but the cancellation produces an error. I have now exhausted the normal su
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Customer Service
More Affordable Plan
My plan is set to more than double overnight and I cannot justify paying that much for the same service. Is there anything that can be done to help?
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Your Home Network
how many phones can i upgrade at once
I would like to upgrade both my phones on my account can this be done
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Devices
When I log into billing on my app and try to make a payment.
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
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cannot change channels on either remote
remot controls
bboth of my remote controls have been working. now i can turn on the sets but cannot change channels
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remot controls
bboth of my remote controls have been working. now i can turn on the sets but cannot change channels
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Customer Service
Hello @user_xi1jcj, and thank you for reaching out on our Xfinity Community forums! I completely understand why seeing another $114 when you already placed the original order would be concerning. I’d want to make sure everything is clear before
Order got canceled due to not verifying myself
Hello my iPhone 18 pro max got canceled cause they said that u have to verify myself with a photo id. I click on the email and it says reorder, it says in the email that I won’t get charged. I click reorder and it shows that I have $114 to pay for it again. In the email it says I won’t get charged f
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Where are you receiving the error to make payment within the store @queens2183?
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
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Hey there, @user_x04dd8! Thanks for taking the time out of your day to create a post. I understand it can be upsetting when a promotion ends and your cost goes up. We are glad to go over plan options with you. Please send us a direct message with you
Way to expensive
I have been a long time customer of Xfinity and recently my bill changed by almost 60 dollars. I went in to speak with someone about it. I have basic internet and the lowest tv package, my previous bill was 131. Recent statement was $187. After 20 mins at the counter with hardly any communication fr
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@tbill1 yes, it was an NFL game. Are you suggesting that other recorded shows are not in the cloud? But even when watching live TV, the response to the remote control is extremely slow in many cases.
DVR Watching Recorded Show
While watching a recorded sporting event, I often fast forward fairly frequently through the game. I've noticed, especially with the current cable box as compared to the previous version, that it is much slower to react to my remote control requests. In addition, it gets confused very often, and eve
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Some follow-up information in case anyone wants to know the outcome here: A tech visited. He replaced the splitter, and possibly some other things, he did not give many details. After this, the older Arris S33 worked much better. Previously it had
Upgrade from Arris S33 to new Arris S34: Frequent "Loss of Sync" and upstream channel flapping
I recently decided to upgrade from my Arris S33 to an Arris S34 to take advantage of the mid-split upload speeds rolled out to our area (Seattle 98102) some time ago. I'm able to provision the modem, and it sort of works, but I observe frequent, brief disconnects. These correspond to “Loss of Sync”
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user_wqk2hk Thanks for allowing us to help with your cancellation request. I'm glad we were able to get that sorted out for you. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night.
Cancel my account
I am done with xfinity. First you charge me for 9 months of a service none of you employees can explain to me how to use. Then you keep charging me for it for an extra 6 months after you told me it was canceled. To add insult to injury you went up 10 dollars on my internet when I finally managed to
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The problem was the guest!
Home network
I have a friend is staying at my condo in Punta gorda Florida and he is unable to connect to the Internet, even though he has the right password
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When you signed up for the service you agreed to the billing terms; whether or not you actually turned it on and used it is irrelevant.
Debt removal
I was charged for a phone plan that I never used nor did I turn on. Each time I called in to have it canceled I was just credited, and the last agent informed me it was closed. Now it shows up on my credit report and is affecting my score
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Hello @user_gk9hk7, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Check out:Xfinity Camera and Video Doorbell troubleshootingTroubleshoot scenes in the Xfinity Home app
Recording
My cameras were recording now they stopped and won’t give me the choice to record again
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user_cca937. I can understand how frustrating that would be, especially when you're traveling and expecting to watch the channels included with your TV package. Some channels, including certain local, subscription, and sports networks, have licensing
Streaming not available
Screen says Device Not at Home. Suddenly can't access Xfinity stream.
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Way to expensive
I have been a long time customer of Xfinity and recently my bill changed by almost 60 dollars. I went in to speak with someone about it. I have basic internet and the lowest tv package, my previous bill was 131. Recent statement was $187. After 20 mins at the counter with hardly any communication fr
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Customer Service
Order got canceled due to not verifying myself
Hello my iPhone 18 pro max got canceled cause they said that u have to verify myself with a photo id. I click on the email and it says reorder, it says in the email that I won’t get charged. I click reorder and it shows that I have $114 to pay for it again. In the email it says I won’t get charged f
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Billing
When I log into billing on the app and try to make a payment.
queens2183
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47 minutes ago
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"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
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