Xfinity Community Forum

user_07s5qm Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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2 hours ago

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Reporting Reckless Xfinity Driver

An xfinity driver who was driving side by side me heading south on I-69 towards Martinsville, IN just moved into my lane without signaling and drove me off the road. There was no way he couldn't have seen me as we were driving side by side. I honked my horn as he moved into my lane, but he never eve

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user_erj91q Are you seeing delays in the Xfinity Email Web Portal, or in your 3rd party email application?

XfinityMartyR

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2 hours ago

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Suddenly not receiving Comcast.net email

Friday, 11/28 my Comcast account suddenly stopped receiving email midday. I can send emails successfully from the account, but nothing is coming in. I do not have email Forwarding set up nor do I have any rules. I was receiving messages Friday morning as normal and then it suddenly stopped. I am not

Question

user_5rrw7w - Thank you for sharing you’re experiencing intermittent email delivery issues — that can definitely be frustrating. We’re here to help troubleshoot and get things working smoothly. To start, could you let us know: Is th

XfinityThomasA

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2 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

The 2 recordings appear on xfinity stream on roku, iPhone and the xfinity.com stream on my PC. The 2 "phantom" (as called by plcorir) can't be watched or deleted and do not appear to be counted against my cloud dvr quotas. The phantom recordings do n

TomS_77

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2 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

Hi there, @user_grvvph! Thanks for reaching out about the name change. We are happy to further help! We can put in a ticket to have that updated or you can visit your local Xfinity store with your name change paperwork. In the ticket, we have you upl

XfinityRay

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2 hours ago

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Name change

I need to legally change my account name.

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Hi there@user_zn2o5i I do apologize for the trouble you are having with your email. Since it's been a few days since you last posted, are you still having trouble with your email account?-Richard

XfinityRichard

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2 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Freezing screen

My U.S.A. channel keeps freezing up

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Greetings, @user_8b3749! You are at the right place for further assistance with HBO Max on your TV box. I apologize that has been acting up! Have you tried to clear the locally stored data on the box? The instructions are here in case you need them,

XfinityRay

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2 hours ago

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Buffering on hbo max

I am experiencing buffering while watching HBO Max. It only occurs on HBO Max using TV (not on iPad or phone) and happens consistently during commercial breaks. What can be done to correct this?

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Why did my bill increase by 48.00?

user_03f10h

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2 hours ago

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Billing Doubled with No Warning

My bill mysteriously jumped from $35 to $86 with no warning from Xfinity. I was even in a store two weeks ago and they did not mention a thing. I’ve had it with these insane price jumps and lack of communication

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Greetings, @user_lwoixj! We are happy to further assist with the emails not coming through. Are you seeing the delay at the Xfinity email website or when using a 3rd part email program? What type of device are you using to check your emails?

XfinityRay

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2 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

Turbo07 thank you so much for stopping by to help with your concerns regarding your email. It looks like @BruceW and @Again already helped with your email size concerns. Please let me know if there is anything else we can help with.

XfinityAmandaB

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2 hours ago

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Could you just temporarily lift the mail size limit for the transition to Yahoo?

I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thunderbird/Outlook to do that. In some cases they can't agree on how big the attac

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peacock needed on tv please

user_205jyt

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2 hours ago

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how to activate peacock

i dont know how to activate peacock

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user_i5f8yx - Hello! You’ve come to the right place for help with troubleshooting your Xfinity Internet. We know how important it is to stay connected, and we’re here to make sure you get the most out of your service. We’ll sta

XfinityThomasA

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2 hours ago

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internet speed

I’m paying over $100 a month for Xfinity Gigabit Internet, but my download speed is only around 25 Mbps. Who am I supposed to contact to actually get this issue resolved?

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Thanks for posting on our Community Forums, user_2ckdl2. We'd be happy to help with any service concerns. Have you tried rebooting the TV box manually or through our Xfinity App?

XfinityDilary

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2 hours ago

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Homescreen

How do I get back to my home screen it stuck on purchase video

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Hey @user_zl5y4x, Thank you for visiting our official Xfinity Forums Community page. We would be more than happy to assist in changing/updating the payment method on file. Are you currently enrolled in our Automatic Payments? Before changes can be ma

XfinityDemitrius

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2 hours ago

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Bill

Change card info. Need to pay today

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Correct. The gas company was here for service and cut the line that was buried improperly. The 2 ends of the cable are sticking out of the ground and it will be a 5 minute splice. We had this happen once before. I have been told the tech cannot get h

user_fwi3fm

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2 hours ago

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Cable line to house cut by gas contractor

Need to have it repaired asap. Help!

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user_gz79uj Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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2 hours ago

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Escalation team

Need to be contacted by a American supervisor

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user_hi2wo9 I'm sorry to hear you're experiencing delays as well. This is not the experience we would like you to have, and we'd like to help. Have you tried any of the steps recommended in the thread?

XfinityDilary

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2 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

042557 - Thank you. We want to ensure you’re able to get in touch with an awesome Wi-Fi Now Pass expert. Please contact the dedicated customer service number located on the email receipt for help with the Wi-Fi Now Pass services.

XfinityThomasA

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2 hours ago

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Wi-Fi pass connectivity problem to my security camera

I purchased a boy keep Security camera and I do have a Wi-Fi pass, It would not allow me to connect to the camera. The camera is telling me that it doesn't recognize my Wi-Fi but then when I did the test it shows you recognize the Wi-Fi. Is there anything y'all can take me through step-by-step See i

Question

Thank you for providing your feedback on our official Xfinity Forums Community support page, tstack. Our content teams work daily to bring you the best, most expansive programming possible. We regularly evaluate our lineup as our customers' needs cha

XfinityThomasA

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3 hours ago

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METV Toons in Washington DC

I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks

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