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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Next Bill Estimate
I just signed up for 2 mobile lines along with internet for my home. When I went to check the "NEXT BILL ESTIMATE" on my Xfinity app, it said that my charge would be significantly higher than the rate I was quoted in the chat when I signed up and is not matching the 5 year promotional rate being pro
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Xfinity just gave me free Peacock, I'm guessing it'll be easy to watch on my phone but what about my smart TV? Please see https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock
Watching Peacock on my smart TV
Xfinity just gave me free Peacock, I'm guessing it'll be easy to watch on my phone but what about my smart TV?
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Service cancelation
I want to cancel my internet service at [Edited: "Personal Information"].
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Customer Service
NevadaFox, Hi there! Thanks for reaching out and explaining what’s happening. I can understand wanting your Xfinity emails to remain available in your Xfinity inbox even while they’re being forwarded to Gmail. Since the messages are succe
No email
I have not received email in my inbox for several months now. I have setup email forwarding to my gmail account and get all of it there, but email is never left in my xfinity email account. Bottom line is the only way I can get my xfinity email is to have it auto forwarded to my gmail account. I wou
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Urgent: NETTV Streaming Access Issue – Connection Reset on Internet
Dear ISP Support Team, I am writing to report an ongoing connectivity issue with NETTV, an IPTV/OTT streaming service from Nepal, while using my ISP residential internet connection. BACKGROUND AND SERVICE INFORMATION: NETTV is a Nepal-based IPTV/OTT service provider broadcasting Nepal Premier League
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Your Home Network
user_ms43ox Hi there! We are happy to check youir location. Can you please send us a direct message with your full name and service address? How to send us a direct message: - Click “Sign In” if necessary.
Is Xfinity fiber optic cabling coming?
AT&T has recently run fiber optic cable through my neighborhood and will run fiber optics to the house once ordered. Will Xfinity be doing the same?
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No email
I have not received email in my inbox for several months now. I have setup email forwarding to my gmail account and get all of it there, but email is never left in my xfinity email account. Bottom line is the only way I can get my xfinity email is to have it auto forwarded to my gmail account. I wou
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Accessibility
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Plan suddenly ended
My plan is suddenly no longer active and I have no idea why. I did not choose to end my service.
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@user_xpypuo @XfinityKassie Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Slow Internet
I'm paying $118 a month for Extreme Pro Internet. Since last week my internet speed has been a lot slower. I work from home and use the internet from 6:30 until 2pm which should be in lower internet traffic time period. I have tried disconnecting internet cable and restarting but it goes back to slo
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RD982, thank you for reaching out here on Xfinity Forums. I can't promise we can turn this around for you, but we can give it a try. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sig
Appeal Trade-in Value
After evaluation, my trade in offer was lowered $600 as a result of “screen damage”. There was no damage to the screen but it had a glass protector with some damage. How would I appeal this?
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alarm certificate hard coded to previous account holders name
hello, alarm certificate shows with previous owners name. I am the new owner and primary account holder. With the wrong name my insurance company will not accept it. I need this certificate updated to reflect my name. I need an official employee to send me a private message help me manually override
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Rules and Automations
Streaming Bundle
I am not able to activate my Disney Hulu account that comes with my streaming bundle. When I try it asks for me to select a plan and pay. I was able to activate HBO just fine. What am I doing wrong?
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Xfinity Stream Website
@user_2kjs7e Thanks for reaching out to us. We do apologize for any inconvenience. What troubleshooting steps have you taken with your device?
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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@user_ye1v8y, I understand how frustrating it would be to learn after signing up that a feature you expected isn’t available. Sorry this wasn’t clear from the beginning, and we appreciate you taking the time to share your concerns. You do
Wifi password
I recently switched to prepaid plan. I can't change my wifi password. On app I am getting info that " WiFi credential settings are currently unavailable We cannot display your network name and password because your device does not support this feature." I also tried to do this on admin tool (10.0.0
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Wifi
Wifi goes out pretty much daily on 1 or more tv. I have to constantly reset it. Why does this happen?
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Channels and Programming
HI there, @user_cogsu4. Thanks for reaching out to us here on the Community Forum. Sorry to hear of the trouble with the replacement cable. We can work with you on getting this resolved. Please send a direct message to us including your full na
Damage
On 9/23/26 I requested a cable replacement due to the CATV/Internet cable exposed on adjacent dirt road property. After a site visit, I was told two weeks , than a few days for repair ( several weeks ago ). A second request was posted on 10/16/26 with increased priority. The job was done on 10/28/26
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Hi Thank you for your reply. Good to know I can sue Xfinity if someone breaks into my system. Unacceptable. No one informed me that this feature was unavailable when I signed up.
Wifi password
I recently switched to prepaid plan. I can't change my wifi password. On app I am getting info that " WiFi credential settings are currently unavailable We cannot display your network name and password because your device does not support this feature." I also tried to do this on admin tool (10.0.0
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Got it! That was still fairly recent, but I don't entirely know what kind of timing or guidelines are involved with those credit checks, if I'm being honest. Regardless, I appreciate you taking time out of your day to reach out to us, and I want to e
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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help with my bill
why is my november bill one hundred dollars higher than my september bill
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