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Doorbell installation
I ordered a Xfinity video/doorbell and our doorbell is battery operated. I also have the Xfinity smart home services. I can’t afford to hire someone to come install it and need help with this
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Customer Service
Gotcha, that rules out an issue with the DVR syncing with the Roku devices specifically. The next thing I would recommend is to try manually syncing your DVR. To do this, press the Xfinity button on your X1 remote control and navigate to the Settings
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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Anyone from xfinity going to figure out a fix for this issue?
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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I understand where you're coming from @user_qxnidw, and I appreciate you sharing that feedback. The reason I asked about the troubleshooting is that, before we can escalate an app issue like this, we need to document the troubleshooting steps that ha
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Hello! To continue with your support, please send us a new direct message to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page 👍
Account disconnected due to xfinity mobile error
Xfi ty mobile offered a trade in 2025 to update iPhone 16. If I was to trade it in I would get 750 off the cost of the phone and if not I would pay the full price of the phone. I clearly was financing. Since I did not return my iPhone 13, which was til Jan 2026, they charged my account 794.00 but as
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No, no payment returns or issues. I had been paying my bill the same way for years, with prepaid cards (cards with a fixed balance and shorter expiration date). I get lots of these cards as incentives for doing surveys. So the actual card used is dif
Security block preventing access to payment portal
I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h
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I had an account but it is inactive now and I wanted to activate it but I had very bad experience.
Formal Complaint Regarding Misleading Offer Information and Excessive Time Spent Resolving a Service Request
I am submitting a formal complaint regarding my recent experience with Xfinity customer service while attempting to set up new service. On July 19th 2026, I contacted Xfinity chat at approximately 8:17 PM ET to review available offers for a new service plan. From the beginning of the conversation, I
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@XfinityAldrik please stop regurgitating the same answer. This problem is not on the client side. This is something Xfinity needs to explore on the server side and/or with Crunchyroll
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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For troubleshooting purposes, have you tried clearing locally stored data on the box @user_qxnidw? We have an article with step-by-step instructions here:https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Thanks, I have referred to that. Unfortunately there’s not many places for me to move it.
Doorbell overheating
My doorbell keeps shutting off because of heat. It’s in a shaded location. Requesting assistance.
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user_mhyqtg We apologize that we did not have what you were looking for, but we understand. Feel free to stop back in if you need help with anything in the future.
Current plan price increase
I have been an XFinity customer for a while now paying $70 per month for my internet plan. My bill just increased to $130?! Xfinity is currently advertising 1 Gig service for $70 per month in my area. I would prefer to remain an Xfinity customer, but I’m not willing to pay $130 for the same service.
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Good evening, @user_xnlacn! I am sorry that you are experiencing concerns with the Paramount+ app. We do ask for troubleshooting steps to see if we can fix it. If not, the troubleshooting steps are recorded and put into a ticket for our advanced repa
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Issue appears on my smartphone as well.
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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Yes. Currently. Used to work fine
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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I can see why you're upset @user_6xwvzs, I know I would be just as frustrated if I were in your shoes. Looking at everything you've described, this goes beyond simply choosing the right package. You were told your services wouldn't change, later disc
Frustrating customer service
I have never called Xfinity as much as I have had to in the past month and I have been a customer for more than 20 years. Not one rep has given the correct information!! Not a single one. Eveyone has different answers, and regular offshore reps are extremely unhelpful and rude. Let me take you back
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@user_mhyqtg I need to do the same and research a better option with a different company. I’m over this, loyalty doesn’t get us anywhere with Xfinity. Share where you end up switching to, I’m right behind you.
Current plan price increase
I have been an XFinity customer for a while now paying $70 per month for my internet plan. My bill just increased to $130?! Xfinity is currently advertising 1 Gig service for $70 per month in my area. I would prefer to remain an Xfinity customer, but I’m not willing to pay $130 for the same service.
Question
This has actually helped me see that other providers in my area have more speed (5-10 gigs) for less than what I was paying in my current plan with Xfinity. I'm not even going to bother with them. You lost a customer that was willing to stay for a lo
Current plan price increase
I have been an XFinity customer for a while now paying $70 per month for my internet plan. My bill just increased to $130?! Xfinity is currently advertising 1 Gig service for $70 per month in my area. I would prefer to remain an Xfinity customer, but I’m not willing to pay $130 for the same service.
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Hello @user_65ubbu thank you for taking the time to reach out to us! Since that email was already linked with a Peacock account, do you have another email address that you could use to activate Peacock? It does not have to be your email address that
Activate Peacock
I have Peacock included with my plan, but am unable to activate it. It asks for the associated email and that is auto filled with the same email address we use for xfinity. The problem is it then says our xfinity account is already linked to another Peacock account. But we cancelled that one because
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Benny, you’re missing my point. At this point I want a credit for my wasted time with you guys and I’ll be calling tomorrow to speak to someone local to cancel.
Frustrating customer service
I have never called Xfinity as much as I have had to in the past month and I have been a customer for more than 20 years. Not one rep has given the correct information!! Not a single one. Eveyone has different answers, and regular offshore reps are extremely unhelpful and rude. Let me take you back
Question
Me, too very frustrating.
user_yyhckz
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Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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