Xfinity Community Forum

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XfinityEva

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1 hour ago

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The Yearly Hassle and Begging

I have been a customer with Comcast/Xfinity since 2010 and finally, I am tired of that yearly hassling and begging for a lower monthly payment after they always increase the monthly payment between $120 and $140 for internet only by the end of what they call promotion. My rate just increased one day

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Refund

I have gone through so much with Xfinity and I was promised two $60 credits because of everything I’ve gone through I received one $60 credit and the girl said to call back the following cycle to get the other one. She said she documented it and now the supervisor Customer Service is saying that the

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Customer Service

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Peacock Premium

Hi there, When we first signed on with Xfinity, we were given Peacock membership as perk. A couple years later it was taken away. Now I see it is available as an included subscription. I guess I would like to know if 'included' means free before I even look into it or click on any link. I am already

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Getting Started

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Thanks for confirming those details. Have you checked that your settings are configured correctly? Here is a link with more details, https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.

XfinityJeniece

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1 hour ago

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3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

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@user_hniq27 I have the same issue as you and although I keep an antenna attached to my TV and can watch ABC live, I have cable to record and view at my leisure. Yes I have Hulu, with commercials, and can watch it there, but I pay a monthly fee to X

dasum

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1 hour ago

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The loss of ABC

I have been a Comcast customer for 47 years and was always able to watch ABC. In all those years, there has never been a contract dispute that cut off a channel. Shame on Comcast for your lack of negotiating skills. Comcast can spend millions of dollars advertising during high profile sporting event

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WPTV Channel 5 back!

I am beyond upset that WPTV (NBC) was taken out of our programming. I understand there are negotiations and agreements but this is one of the core channels that every Cable company must offer, the fact that I am paying a lot of money for Xfinity Services and that they don't want to negotiate such an

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Channels and Programming

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Hey there, @user_8z1shw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the debt. I would be more than happy to look into the account with you. Can you please sen

XfinityAdrienne

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1 hour ago

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Recall of a Debt - Balance was paid in full

I am seeking assistance with an account that a company Credence Resource Management has posted to my credit report but the balance was already paid in full to Xfinity. I'd like to request a debt recall. Can an official employee assist with this matter?

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Demolition Letter needed

I am looking for lines to be removed from my property at [Edited: Personal Information]. I have reached out numerous times and need this done ASAP!

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Customer Service

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Thank you, I sent a message. No response yet. Its been 15 minutes. How long is the response time to a direct message usually?

user_5ucnen

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1 hour ago

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Cable line downed by tree limb

I have no service and my line is hanging so low it is on the ground. I removed the limbs from the line and need it re-hung

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I also updated the ticket stating you need to be contacted after 4:30 PM. We will follow up as soon as we have an update to share.

XfinityVictor

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1 hour ago

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Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

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@XfinityJamesC Okay. I sent a direct message.

MAD_King

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2 hours ago

to the conversation:

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The Yearly Hassle and Begging

I have been a customer with Comcast/Xfinity since 2010 and finally, I am tired of that yearly hassling and begging for a lower monthly payment after they always increase the monthly payment between $120 and $140 for internet only by the end of what they call promotion. My rate just increased one day

Question

@user_395c22 In order to change channels, you would need a TV remote that can send the right IR commands to the X1. I've never heard of one that can do that. You can get a universal remote to send commands to both the TV and the X1 box.

BIslander

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2 hours ago

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help with remote XR15

I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe

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DM as requested. CSA called me back today (3 days). Asked same questions as previous two calls from CSA. Said they would have to look further into the issue and call me back within 2 weeks. Nothing resolved. IP address is sti

user_4ix6cl

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2 hours ago

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

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Recall of a Debt - Balance was paid in full

I am seeking assistance with an account that a company Credence Resource Management has posted to my credit report but the balance was already paid in full to Xfinity. I'd like to request a debt recall. Can an official employee assist with this matter?

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Billing

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Same here on iPhone and iPads as of last night. 1 hour on tech support and they are useless.

user_s1l1lh

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2 hours ago

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SNY channel not streaming on Xfinity Stream App running on any apple device

All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo

Question

Hey there, @user_s9wbxv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the cable boxes, it certainly is not what we want. I would be more than happy to look into

XfinityAdrienne

commented

2 hours ago

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Bulk Service Agreement

A new owner (Apt. [Edited: "Personal Information"]) at our condominium has set up an account and received their internet modem from the local Xfinity store. However, your store refuses to provide the cable TV set-top box. XFinity has issued a work order. The Work Order number is: [Edited: "Personal

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I don't think that you are understanding me. The 3rd party apps have worked perfectly for years. It was only when I canceled my Xfinity service that this problem started to occur. Although I have allow third parties checked, apparently you are blocki

user_lbltpq

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2 hours ago

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3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

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To update you, I told the rep to have someone call after 430pm and they called at 320. Coincidence????

user_ed2n1n

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2 hours ago

to the conversation:

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Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question

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Bulk Service Agreement

A new owner (Apt. [Edited: "Personal Information"]) at our condominium has set up an account and received their internet modem from the local Xfinity store. However, your store refuses to provide the cable TV set-top box. XFinity has issued a work order. The Work Order number is: [Edited: "Personal

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Customer Service

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user_lbltpq You would want to reach out to Mailwasher or Thunderbird to see if they have any solutions as we are not able to provide support for 3rd party apps.

XfinityPeterH

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2 hours ago

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3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

Question