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user_499a3o I am sorry to hear you've had that experience. I can understand how frustrating it would be to see unexpected charges on your account, especially when you're trying to enjoy the service you've signed up for. I'd like the opportunity to ta
Xfinity home
Don’t get Xfinity the internet is great but when it comes too Xfinity home they would try to steal your money and add hidden fees for you too pay it and it would become a balance in your account. It is unbelievable that they try to make you get the products they provide and when you do get it they w
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Something unexpected happened.
I'd like to set up my house internet, so I made an account and do the shopping for me. When I tried to pay a bill, after I entered all my payment infos, some errors occurred when I clicked "submit". I didn't received a confirmation email for this bill and I tried to continue the purchasing process,
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Good morning @user_lv7s1h, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the RCS, but you have come to the right place for assistance. Have you tried any of the f
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Your order deserves a little more attention
Hi, I am a new customer trying to set up internet service online, but I keep getting the error "Your order deserves a little more attention." Can an official employee please help me check this?
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@XfinityRaul amazing. You say a deal won’t be fair for customers? Then make the deal. You have been robbing us since you dropped the NFLN. When does XFINITY step up? Get us the option. We will decide if we want it or not. Regardless after being with
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
You need to change the statement "Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. to "Disney/ESPN has not proposed a deal that COMCAST BELIEVES IS GOOD FOR OUR GREEDY COMPANY!"
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Fruchtkuchen Great question! The new Motorola Razr Fold 2026 is listed as a supported Xfinity Mobile device and was added to the Xfinity Mobile lineup in July 2026. Are you looking to upgrade to this phone now? I can't speak to the
Motorola Razr Fold 2026
Is the new Motorola Razr Fold 2026 compatible on the Xfinity Mobile network or do I need to move carriers to have this phone? Is it compatible on the Verizon network.
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Why does getting help with the Gigabit x10 offer require a public forum post every single year?
This is now an annual tradition and it shouldn’t be. Every year I have to come to this forum, post publicly, wait for a ticket to auto-generate, and go through this same runaround just to sort out the 10G x10 process. There’s no reason customer service on an issue like this should require a public p
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Customer Service
@XfinityDemetrise A fair deal for who!!! Comcast/Xfinity just wants to keep making BILLIONS! They don't care about fair prices for customers! They only care about their bottom line!! If Comcast/Xfinity really cared about its customers I would be wat
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@user_e6q8fl it’s easier to split an atom than it is to get a penny from XFINITY
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@user_7fe08u it’s freaking joke. They rob us already. I’m paying $250 a month for cable and internet. Mainly for the NFLN and NFL RZ. Comcast has zero concern.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
How can I switch to Internet Essentials Plus?
I've tried calling and using the support chat, but I keep getting a person who barely speaks English and either I can't understand them or they don't understand me. I've been an Xfinity customer for about 10 years or more. I have 3 mobile lines and internet. I just can't afford to pay $85 - $95 per
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Customer Service
@user_0rhet2 I’m going with Hulu tv if the NFLN is not back by the last week of August.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@user_4cc67v yes if Comcast can raise our bills even more.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays pr
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
I have been with XFINITY for over 15 years. If the NFLN is not back by the last week of August I am going with Hulu TV. It’s a joke that the largest cable company can’t make a deal. What a tragedy if Comcast has to spend a little extra. I’m paying $2
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Concern moved here to the E-mail help section for assistance.
Help with hacked email?
My email was hacked. I have changed password. Checked rules. Done all I know to do. However not getting emails on that account still. I’m 74 and not real tech savvy but fair. I clearly see nothing wrong. My listed email had been changed to Gmail, but I fixed that. What else to do? Please help!
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user_oo55uq Thanks for submitting a post, and to @EG for redirecting it to our team. We can help look into the account and signal health to see why the modem isn't connecting properly. We will need to move to a DM so we can gather more info, but I ap
XfinityThomasD
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Transferred service, same router, devices connect, no internet
Hi, I know this had been addressed, but I'm hoping to activate direct messaging. Moved to a new place, transferred service & kept the old equipment. Plugged it in, seems happy, devices connect automatically. Connected without internet. Rebooted everything, still no luck. Cell service is dodgy out he
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