Xfinity Community Forum

@amy68 Got it, and thanks. The best solution for this is to add them to your contact list. Follow the steps here https://www.xfinity.com/support/articles/delete-contact-universal-address-book. It also has info on what to do if they keep going to the

XfinityBenny

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6 hours ago

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Marking SPAM emails as NOT spam does not work

I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no

Question

Hello @user_tmtpo0, Thank you for taking the time to post on our community forum. When it comes to technician appointments it is standard that there is a charge unless there is a problem with our equipment or lines. I would be glad to look into this

XfinityAbby

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6 hours ago

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Bad customer service

I'm really disappointed with the Xfinity Internet... Their agent expressed to me that they would charge me $100 to come out and check my connections of why my internet keeps dropping out.. I have been a customer with them for years and to me this is ridiculous that they're going to charge. Let's jus

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No dial tone

Activated a new modem today and now we have no dial tone on our home phone. When people call it goes straight to voicemail- we have tried all the trouble shooting ideas

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Home Phone Service & Equipment

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Bad customer service

I'm really disappointed with the Xfinity Internet... Their agent expressed to me that they would charge me $100 to come out and check my connections of why my internet keeps dropping out.. I have been a customer with them for years and to me this is ridiculous that they're going to charge. Let's jus

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Customer Service

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I don't remember my admin password or login

daddycolt

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6 hours ago

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Changing router admin password

I've just installed my new XB8 router. I cannot gain admin access to it. The article at https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi instructions are to access 10.0.0.1, use the password 'admin', and the default password on the base of the router. When I do the ro

Question

Hello @Tohitsugu2 thank you for reaching out on our community forum. I would love to assist you further. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support

XfinityAbby

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6 hours ago

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Can’t get callback to cancel service

I need to cancel my service as I moved to a new location that already had TV and internet. Support directs me to the callback page, which keeps saying “We're having some trouble scheduling your callback”. Please assist.

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Official Solution

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Can’t get callback to cancel service

I need to cancel my service as I moved to a new location that already had TV and internet. Support directs me to the callback page, which keeps saying “We're having some trouble scheduling your callback”. Please assist.

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Customer Service

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Unauthorized charges

I received the $42.28 refund for mobile plan for December, thank you. As I have said in at least 20 phone calls and once had to visit xfinity store in person - Since I started the free mobile plan, I've been receiving multiple unexpected mobile charges since July 2025, totaling $194.81. Even though

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Plan

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The Pitt S2 E1 on being selected via Comcast Cable TV box is playing a podcast about the episode rather than the actual show episode

HBO MAX notified me Season 2 of The Pitt is now available. Friday 09-Jan-2026 I selected episode 1 of season 2 via my Comcast TV box. Rather than playing the actual episode it instead began playing a podcast about the show (with spoilers). Note that Comcast TV box in addition to listing "The Pitt" w

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On Demand

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Internet Upload speeds

Once again, I am back here due to the Internet upload speed randomly dipping when I am trying to stream, and I have originally posted this before, talked and thought it fixed, sadly it turns out it wasnt, on the 3rd of this month (January) I was live streaming around 6pm not too late nor too early,

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Your Home Network

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Same problem with transitioning to yahoo. Stuck on create new password it won’t take any new password. Even went incognito and cleared history. Any suggestions. I don’t now have access to my Comcst.net acct or yahoo

user_8layb2

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6 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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I have the same problem unable to get past the yahoo migration page secure your account with a new password. It will not accept any password it says uh oh something went wrong. Yahoo won’t help or Comcast. I cleared the history and incognito didn’t h

user_8layb2

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6 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

Question

@Again wrote: "This isn't true. You don't need Plus to be able to forward an email." You appear to be confusing "forwarding" with "auto-forward". Perhaps https://www.google.com/search?q=auto-forwarding and https://help.yahoo.com/kb/sln36

BruceW

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7 hours ago

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Comcast.net email conversion to Yahoo is a bummer.

I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e

Question

Good afternoon user_ctr7lz. We can certainly look into this for you. I do have a few questions to better understand the situation. Have you attempted to try and stream Big10 on a TV, or streaming device, aside from the mobile devices? If so, did the

XfinityJon

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7 hours ago

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Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

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Cancel My Internet Service

I want to cancel my internet service. I do not want to wait until next week for a call back.

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Your Home Network

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modugan27, hello there. Thanks for reaching out. I understand your concern. That could be a thing based on your area. Have you taken a look at your previous bills via PDF? All updates would be on your billing statements.

XfinityQue

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7 hours ago

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MSNow

I no longer have MSNow in the local channel listing, southeastern PA. is it me? TY

Question

I'm having the same problem. It seems a lot of people are. It shouldn't be this difficult. I don't have this issue with other apps. Comcast owns Peacock, it should be the easiest one! My living room tv works, I've had it for a long

dbruno113

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7 hours ago

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Peacock not Working in one room

My Peacock subscription is through Xfinity and works in main area but not one of the other rooms. Trying to get through the [Edited: Language] app is a nightmare. As I much as people charge me you should be available 24/7 immediately.

Question

Good afternoon user_98nnay. I would be more than happy to check this out for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located a

XfinityJon

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7 hours ago

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account shows "Pending Activation" while having internet.

Hi, I just subscribed to 1g monthly plan last night and the internet seems to be working right now. However, when I log into the xfinity.com account, the webpages still shows " Pending Activation. Would you please help to confirm if my internet service is correctly registered? Thank you

Question

Hello user_7o6mr4, once bridge mode is enabled the next steps should be: Step 2: Set Up Your Deco S4 (Router Mode First) Connect Main Deco: Connect one Deco S4 unit to the Xfinity Gateway's LAN port with an Ethernet cable. Download App: Install

XfinityMatthew

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7 hours ago

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Setting up TPLink Deco S4 1900 with my Xifinity router

Hi, I bought 3 used TP-LINK Deco S4 1900 series units to enhance my home network. This is what I have done so far, but failing at one point. #Accessed Xfinity router Admin page and enabled Bridge Mode. #Connected one Deco to an Ethernet port (2) of the Router. #Restarted the Router #Restarted the De

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account shows "Pending Activation" while having internet.

Hi, I just subscribed to 1g monthly plan last night and the internet seems to be working right now. However, when I log into the xfinity.com account, the webpages still shows " Pending Activation. Would you please help to confirm if my internet service is correctly registered? Thank you

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Customer Service

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