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Sudden Loss of Access to HD Channels
After the Seattle Mariners game ended today we suddenly lost access to all HD channels. When we try to tune to them we get a message saying we need to upgrade to get HD. We pay for HD tier service and have been getting them without difficulty since new boxes were installed a month ago. I started a "
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Channels and Programming
Hey @user_ynsc8, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help review the account and billing. When you look over your service bill, what charges were changed and how much was it increa
Internet speed plan changed without my consent!
I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.
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I just experience this same thing. I had the 300mbps plan, and they upgraded me to 500 without asking me and charged me more.
Internet speed plan changed without my consent!
I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.
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Smart Resume
Any word if Smart Resume will ever be fixed on X1? It's been reported for years it is about 30 seconds off. It is still not working in 2026.
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X1
Thanks. I had reached out to Xfinity tonight via chat and the rep tried to sell me a new tablet (when I had bought the Samsung three days ago), AND wanted the IMEI from my Verizon (Android) cell phone while pushing an iPhone. He also couldn't
Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+
I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue. I have already attempted the following troubleshooting steps: Cleare
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Thank you for connecting with us here in our community about your billing credit, @user_064p16. We'll gladly take a closer look into this for you. In order to investigate, I'll need to access your account and get your full name and address in a Direc
Xfinity offered me a credit with a confirmation code and now won't give me the credit
After an hour on the phone with a customer rep, and approval by his supervisor, I was offered a $50 account credit with a confirmation code. It was supposed to be on my account by April 14. It is still not on my account. I called about it this weekend and was told that they would not give me the app
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I spent weeks talking to Paramount+ Support and reached their top Tier. They inside the Xfinity Paramount+ App does not support surround sound. Also, the app has a memory issue. Nobody seems to be interested in fixing it because it's been months of
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hello @user_jy684b thank you for reaching out on our community forum. Generally you will have a grace period to make your payment. You will also get notice before your services are interrupted. There are also options to make payment arrangements onli
Late Payment
I need to pay my bill 1 day later than the due date. Will my service be interrupted?
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@XfinityJeniece I spoke with Paramount+ and they claim that the Paramount+ app on Xfinity is Stereo only. Is there anyway to confirm this because that seems crazy in 2026?
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
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@user_w811il I have an expired prepaid card with a balance I need reissued. If you have used the card it's doubtful it will be re-issued with the balance. If you haven't used it it could be re-issued.
Help with expired prepaid card.
I have an expired prepaid card with a balance I need reissued.
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@user_064p16 After an hour on the phone with a customer rep, and approval by his supervisor, I was offered a $50 account credit with a confirmation code. It was supposed to be on my account by April 14. It is still not on my account. I
Xfinity offered me a credit with a confirmation code and now won't give me the credit
After an hour on the phone with a customer rep, and approval by his supervisor, I was offered a $50 account credit with a confirmation code. It was supposed to be on my account by April 14. It is still not on my account. I called about it this weekend and was told that they would not give me the app
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I have similar issues with Paramount, but Disney+ is fine. What box are you using ?
Disney plus and Paramount plus apps freezing
Both apps may be watchable for a few minutes, then constantly buffer and then freeze.
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Xfinity offered me a credit with a confirmation code and now won't give me the credit
After an hour on the phone with a customer rep, and approval by his supervisor, I was offered a $50 account credit with a confirmation code. It was supposed to be on my account by April 14. It is still not on my account. I called about it this weekend and was told that they would not give me the app
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Customer Service
Greetings @Miguel650, and thank you for reaching out to us on our Xfinity Forum. While the removal of NFL Network doesn’t automatically lower package pricing, you can review any current offers available for your address using our Plan Builder.
Better Plan Options
With NFL Network being discontinued, plans are out there for cheaper price?
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Help with expired prepaid card.
I have an expired prepaid card with a balance I need reissued.
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Customer Service
@user_e75hg7 I must add, this is a new install (less than 1 year old) that ran absolutely fine at 1200Mbps on a previous modem.
Motorola MT8733 issues with Upstream and downstream speeds on 2000Mbps plan
I just recently upgraded my plan and in turn replaced my Netgear C7000 to a Motorola MT8733 in order to support the increased speeds. After a couple interactions with both chat support and phone support, all they have done is send reset signals to my modem. There seems to be a 2 year old post from a
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Thank you for posting on our community forums, user_53kmvz. I’m sorry to hear about the picture freezing issues you’ve been experiencing. That’s not the experience we want for you, and we’d be happy to help get this resolved.
XfinityDilary
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NBC
NBC picture freezing & audio goinobin Walterg in/out every few seconds. For what I pay every month this should not be happening! Also not happy that you dropped FOX! [Edited: "Personal Information"]
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