Xfinity Community Forum

Gold Membership Means Nothing

I have disconnected my services and ended my years of service with Xfinity after a disappointing conversation with the Xfinity team. My bill jumped up 60% since my contract ended, so I tried to reach out for a new offer. I understand plans change after the contract has ended, but the offers I receiv

Question

•

Billing

5

0

user_b1e30w, hello there! Just checking in. How are things going?

XfinityQue

replied

1 hour ago

to the conversation:

0

U

Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

Question

U

Hmmm. I’m seeing a teal circle with a U in it at the far upper right and right next to it is a small chat icon that is squarish but when I click on that, it opens up search for a conversation then there’s the word Xfinity then there is offers

user_mr43uy

replied

1 hour ago

to the conversation:

0

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

Question

Hello @user_5r6qak and thank you for taking the time to post on our Xfinity Community Forum! I'm glad you are safe! Having weather like that in your area had to be scary! I apologize for what you have been through to gain help with your internet. Tha

XfinityMelinda

commented

1 hour ago

to the conversation:

0

U

Terrible customer service

Internet service have been down for almost a week due to tornado in my area. I tried to call Xfinity to resolve the issue, but I just received AI automatic response. I had to connect with “live agent” through, again, AI Xfinity assistant. I tried to explain that the problem is in cables that are mos

Question

user_mr43uy. Yes. There should be a chat icon in the upper right-hand corner of the page. Next to the bell icon and Xfinity logo.

XfinityDilary

replied

1 hour ago

to the conversation:

0

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

Question

Thank you @user_kc38v4 for sharing your experience and feedback here on our Xfinity Forums! It’s clear how important a smooth and reliable email experience is, especially when it’s something you rely on every day. Having a system that onc

XfinityCliff

replied

1 hour ago

to the conversation:

0

Upset with Yahoo Email [Edited]

I’m extremely upset with your new Yahoo email. I now have to spend five dollars a month to get an ad free email that I used to get for free. We no longer get ABC on Comcast TV and now we have to pay for email services. This is very poor customer support.

Question

U

I really appreciate your response. Unfortunately, I’m not seeing how to direct message. From what I can tell, I am signed in, but is there something else I have toclick on before doing a direct message?

user_mr43uy

replied

1 hour ago

to the conversation:

0

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

Question

@EG is correct. You can pick those up at any Service center.

XfinityJohnG

replied

1 hour ago

to the conversation:

0

Using a 2-Way Splitter for Internet and Cable TV Connection

I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p

Question

user_mr43uy I’m really sorry to hear about your experience. That’s definitely not the level of service we want for you, especially when you’re trying to lower your bill. I understand how frustrating that must be. I’d like to t

XfinityDilary

commented

2 hours ago

to the conversation:

0

7

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

Question

@JGX100 Yes. For free.

EG

replied

2 hours ago

to the conversation:

0

Using a 2-Way Splitter for Internet and Cable TV Connection

I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p

Question

Is a splitter something I can pick up a local Comcast/Xfinity store in person.

JGX100

replied

2 hours ago

to the conversation:

0

Using a 2-Way Splitter for Internet and Cable TV Connection

I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p

Question

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

Question

•

Billing

16

2

0

U

Terrible customer service

Internet service have been down for almost a week due to tornado in my area. I tried to call Xfinity to resolve the issue, but I just received AI automatic response. I had to connect with “live agent” through, again, AI Xfinity assistant. I tried to explain that the problem is in cables that are mos

Question

•

Customer Service

9

1

0

Activate my global access

I'm in England, and I'm not getting the Internet unless free Wi-Fi is available. How do I activate my global access?

Question

•

Network

4

0

U

Xfinity mobile cell signal booster?

The xfinity mobile cellular signal in my area is terrible, always has been. I've done everything suggested at https://www.xfinity.com/hub/mobile/5-ways-to-improve-your-cell-phone-signal?linkId=125084615, other than #3 (use a cellular booster); the other options did not help. Very inconvenient when w

Question

•

Network

5

0

Thanks for taking time to share your experience on our Xfinity Community Forums page, @user_2n3541. While we are limited to providing support on this platform only, I'd love to do everything I can to help. Please send a direct message including your

XfinityAbel

commented

2 hours ago

to the conversation:

0

U

Sick of Customer Service abroad

I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

U

Sick of Customer Service abroad

I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi

Question

Try contacting this team about it. They handle blocking issues; Comcast Customer Security Assurance. You can contact them online using the link below; https://spa.xfinity.com/?linkId=130556429 https://comca.st/3C2771k which will take you

EG

commented

2 hours ago

to the conversation:

0

Advanced Security is blocking my site

Website https://www.aeintelligence.com is being blocked by Xfinity Advanced Security. This is a website that I own and operate. It has been flagged as suspicious by XFinity Advanced Security, and I have turned that off so that I can visit my own website. The site responds fine when I'm using a VPN,

Question

U

Sick of Customer Service abroad

I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi

Question

•

Customer Service

10

2

0