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Xfinity Support
He estado chateando casi todo el día para que me ayuden a realizar mi pago, de mi plan de teléfono de Xfinity Now Móvil , pero ninguno me ha podido ayudar, solo me traen de un lado a otro
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Plan
Phone Plan Selection Issue
Currently have Xfinity mobile with a single line on a by the gig 1gb $20 plan. I want to add a new line and transfer my other phone number from visible and purchase a new iphone with trading in my paid off iphone and get the mobile plus plan because i also will be bringing my paid off cellular ipad
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Plan
Hey @user_9us5hu, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out? Are you currently accessing your email through Xfinity Email or through Yahoo Mail? Have you checked
Emails Blocked
My emails are either blocked or delayed especially the ones even sent by my husband. I’m noticing it’s from Gmail
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On the one photo I can see, I mistook the output speakers for input channels. Yes, it shows a 2.0 PCM input. I also tried a PC browser and the other two still show as broken links for me.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Cancel service?
I’d like to cancel all services on my account and would prefer to handle the request online rather than by phone. Can an Xfinity employee assist?
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Customer Service
Cable is so dark I can’t see the program
I have a Vizio tv but tv is fine but cable programs are so dark that I can’t see what I’m watching
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Customer Service
Thanks for keeping us posted on the status of your appointment! We'll be sure to follow up here after the appointment to see how everything goes. If you need further assistance or have any questions in the meantime, we're still waiting to hear from y
Internet speed inconsistency
One day my wifi would be fast, the other itll be slow and its been like this consistantly ever since i upgraded to the new router. I really dont like the new router and want an old one because it has way less issues, its unfair that the new router was forced on me and i gotta pay for a service that
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Brian I have sent you guys a message and I have not received a response. This issues is making it very difficult to work from home can you please help
Home Network Outages
I have a DOCSIS 3.1 modem showing high uncorrectable codeword counts across most downstream channels, thousands per hour on SC-QAM and 15,000+ on the OFDM PLC in under an hour of uptime. Spectrum analyzer on the modem shows a hard downstream rolloff at 780 MHz on what should be a 1002+ MHz plant. Up
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Persistent T3 Timeout Bursts After Drop Line Replacement - Requesting Plant SRO Ticket
A field tech recently replaced my underground drop line. My power levels are in the ideal range (40–43 dBmV upstream / 0 dBmV downstream), and uncorrectable codewords dropped to 0. Internal wiring and equipment have been fully ruled out. However, my connection is still dropping with repeated bursts
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Your Home Network
Have you tried signing completely out of the Xfinity Stream app and then logging back in? Sometimes a quick session refresh is all it takes to resync the audio track.
NFL on nbc in spanish
I cannot get the game to play in English on my Xfinity app. Commercials are in English but game is in Spanish. I am streaming remotely.
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Not sure why you don’t see the photos. I loaded them from my phone, and they are still there. The stand alone photo posted first shows PCM 2.0. The first photo of the pair posted together shows Atmos/PCM, with no number of channels listed. I think
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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I understand, before I can further assist, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click
Unstable internet connection while on Zoom
I consistently have a problem while on Zoom. Every time I'm on camera I get latency issues and a message that my internet connection is unstable. Please advise.
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I am more than happy to double-check the status of the appointment. I will need some account specific information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click
Subscribed channel not available
Hello, Subscribed to TFC (The Filipino Channel) on 9/5/26 by clicking on the screen. E-Mail confirmation was received. Attempting to access has consistently produced the following result: an extended loading time (aproximately 20 seconds), followed by approximately 15 seconds of the channel, then br
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Sorry but not helpful. There is no sap icon. I did go to settings which I had already done and it showed English as the check-marked language for the broadcast. I turned on closed captioning just to see what would happen and it read in English. I hav
NFL on nbc in spanish
I cannot get the game to play in English on my Xfinity app. Commercials are in English but game is in Spanish. I am streaming remotely.
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Mobile bill is $40 per month, and internet is $30. I want to change my mobile plan to something cheaper
Mobile bill is too expensive, please help. Internet bill is $30, so can I get another plan that is cheaper than $40.
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Plan
Hey there, mark_h087! Thanks for taking the time out of your Sunday to reach out with your installation concerns. We would be more than happy to review your appointment details here on this end. Please send us a direct chat message with your full nam
Professional installation
Hi, I am having internet and TV installed at a second residence. Having XFINITY install. Will the technician be bring all the equipment (modem/router/TV box)? I assume so since I have not received any other communication. Thanks for the help!
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Hello @user_ef7160 and thanks for reaching out on our Xfinity Community forums! I can understand how frustrating that would be, especially if your TV itself appears to be working normally but the picture on your cable channels is so dark that it's d
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Cable is so dark I can’t see the program
I have a Vizio tv but tv is fine but cable programs are so dark that I can’t see what I’m watching
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