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That sounds like an incredibly taxing experience, and I completely understand why you feel frustrated after all the time spent troubleshooting and switching equipment. As a Diamond member, your loyalty is truly valued, and it’s disappointing to
Xfinity forced free XPod to stop working
First to begin with I am Diamond member (long time customer with no real benefits when it comes to getting support). A few years ago I received an Xpod (XE2-SG) since I was getting slow service in my house with my kids rooms. About a month ago it stopped working and had a red light, I am completely
Question
Good evening @user_xonxbd , and thank you for reaching out on our Community Forums, we appreciate it. On March 31, 2026, Comcast’s agreement with E. W. Scripps to carry its programming expired. Comcast compensates programmers to deliver the
Missing channel
Please return Scripps news back to our channel lineup as we are paying for this monthly but can't watch it are we going to receive credit for the time that we are paying and can't watch it or should a class action lawsuit be considered to get our money back for services that we are paying for but no
Question
Good afternoon user_d3amwn. You have reached the right team. I would be more than happy to provide additional assistance, and to look into this for you. I would need some additional information in order to better assist. Please send us a direct
Crazy people
Ordered phone through customer service. Supposed to have duel Sims activated on phone. Wss told the phone was free and service would be 16.95 a month. Received phone, two weeks later still no service on the phone. Had a landlines that was to be one of the Sims and a cell phone on the other, so far I
Question
I understand how it works and that you pay for programming but you need to get it resolved, lost revenue from customers who leave because of this matter are also not good for you. I have been a Comcast customer for probably 30 years and even though
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hello @user_zp4qxc Thanks for reaching out to us here! Congrats on your Wi-Fi sign up. With successfully signing up the email would be to create a user ID, Please take a look at https://www.xfinity.com/support/articles/create-xfinity-username Let me
Can’t receive email verification link to initiate my account, checked spam and trash.
I signed up for wifi and trying to set up my account. It says “We emailed you a verification link that expires after 72 hours. Please click this link to validate your email address.” but I never received the email. I waited for 24 hours, checked spam and trash, and tried again. Still did not receive
Question
WTVF Blackout
It has been over a month since Comcast customers have been denied access to WTVF. It's time to resume service, and we should be issued a credit for the interruption of services that we have been charged.
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Channels and Programming
We pay toooooooooo much for this. I had to upgrade to higher plan just to get MASN now i can't get nfl or abc for important local information is unacceptable for a company such as xfinity. Credit should be given to all customers.
Credit for lost scripps now nfl network
Abc was one thing, I found a work around but nfl network credits will be necessary or I am canceling.
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Credit for lost scripps now nfl network
Abc was one thing, I found a work around but nfl network credits will be necessary or I am canceling.
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Channels and Programming
Can’t receive email verification link to initiate my account, checked spam and trash.
I signed up for wifi and trying to set up my account. It says “We emailed you a verification link that expires after 72 hours. Please click this link to validate your email address.” but I never received the email. I waited for 24 hours, checked spam and trash, and tried again. Still did not receive
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Sign-In and Account Management
Hello user_9bbwvp! That sounds incredibly frustrating! It definitely seems like a technical glitch on the site is blocking your Disney+ upgrade. Since the StreamStore website isn’t cooperating, there is a handy shortcut if you're using our stan
Upgrade Disney+ to no ads
I've tried to upgrade my Disney+ to no ads through the Xfinity StreamStore multiple times and it gives me the following error every time I try to check out: Sorry about that! We had a problem with our site. Is anyone else having this problem? How can I upgrade my Disney+ with no ads if I can't do it
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[Edited: Personal Identifying Information]
How do I get the senior discount card
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Customer Service
Hi there@@Nestorreyes4808 Thank you so much for reaching out on our Xfinity Community forum about your bill increase. I'll be happy to assist. Can you confirm you noticed any additional 1 time charges on that bill that may have cause a drastic
my bill is to high.
My bill is too high. It was 130, now it's 170. How can I go back to that? Are there any new discounts that apply to me? I am 68
Question
plumld - We’ve chosen to partner with Yahoo Mail to provide customers with a comcast.net email the ability to upgrade their email account to Yahoo Mail for a better email experience at no extra cost. Yahoo Mail provides a ton of great feat
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
Question
my bill is to high.
My bill is too high. It was 130, now it's 170. How can I go back to that? Are there any new discounts that apply to me? I am 68
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Billing
Hi. I've cleared the cookies and cache on all my devices and still the same errors
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Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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