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@user_wixflg My apologies for all the frustration this has caused you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top righ
Blacklisted/Blocked Device
I purchased a brand-new device from an Xfinity store and shipped it to another state. Before I was able to activate the line, the package was lost in transit. When I contacted Xfinity, I was instructed to activate the lost device so it could be blacklisted, after which I was directed to Assurant for
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user_dh7amg Please come back to us in Direct Message if you still require assistance. We messaged you there and are waiting for your response.
Worst Internet Connection is experiencing and worst customer support
Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis
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They told me to contact y'all cause I needed help finishing up my account I just came a new customer
They told me to contact y'all to finish my account I just came a new customer
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Customer Service
Peacock removed after service changes
Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re
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Customer Service
@user_eson09 The "most helpful ever" response you're talking about is an AI-generated slop answer. Giveaways are the numbered and "The Fix"/"The Nuance" formatting, and phrases like "The X Trick" and "Reality Check." I'd caution against trusting AI
Ye Olde IPv6 /60 Prefix Request
Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying
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Almost 5 hours then also NO INTERNET.. HIGHEST LEVEL OF FRUSTRATION !!! KUDOS TO XFINITY FOR THEIR AWESOME CUSTOMER SUPPORT !! AWESOME JOB
Worst Internet Connection is experiencing and worst customer support
Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis
Question
move wifi services
I am unable to move wifi services to a new address. Can anyone help?
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Accessibility
Worst Performance got proved again.. Awesome !!! Again internet was down for 3 hours.. 3 days within last 5 days ..
Worst Internet Connection is experiencing and worst customer support
Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis
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Wall port
I don't have a wall port and I need a technician to come and put one in.
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Non-X1 Service
OK, thanks for the info...
Recent Comcast to Yahoo.mail transition.
I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post
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@ddryer, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be mor
Upstream network connectivity issues
For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on
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@sister_tech Okay that confirms the account is okay, and not having any requests to verify the password again directly. We suggest uninstalling the app, but making sure to choose deleting the data it has during the process. It will make you sign in a
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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tomv I am sorry, we don't cause issues to force the migration. We are happy to help but it sound like you migrated, and it is working. Is it now working properly?
Cannot verify mail account on Apple devices
I had to change my Comcast.net email password and the established accounts on my Apple devices, using Apple Mail, will not verify my username and password. I know they are valid since I can access my account on the website. I have tried all of the tips I can find and am at a loss. Any advice would b
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The email website never has a problem, so I agree it’s an issue with the iOS mail app. It seems like there must have been an update on either Apple’s or Comcast’s end that caused the issue.
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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@user_60gpc3 The Roku is a home device, do not connect it to a Hotspot. You stated you recently moved, did you move your service from one location to another?
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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My last report on my events page was: Jul 10, 2026 at 1:27:35 PM Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.
Upstream network connectivity issues
For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on
Question
@sister_tech That sounds like an issue with the mail app. The next time it happens, does the email website also ask you to update your password, or does it allow you to sign in with no issues?
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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There hasn't been an issue connecting my roku with this method before. And about the linking the profile... I am unsure what you mean. Do you mean have I changed service addresses or something different entirely?
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Thank you for your reply, but I’ve done that numerous times. It temporarily resolves the issue but after about a week I’m prompted to re-enter my password once again. BTW, even if I don’t reset the password, entering the existing password resolves th
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
Question
Thanks for reaching out to us. We're available 7 days a week for employee support between 6 am - 1 am ET if the phone team was unable to resolve your issue.
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Need to cancel service
There is no option to cancel service online. Xfinity chat does not do anything and asks for a callback which has option a week away. I want to cancel now. This must be illegal to make cancellation so difficult but onboarding is few clicks.
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