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Thanks for reaching out through Xfinity Forums, @user_ss2b28. I am showing that the channel lineup link is working on my end. Is everything working now with the link, https://www.xfinity.com/learn/channel-lineup?
Get a printable list of channels for Popular TV package
For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?
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Install
I am trying to set up my internet but I do not have room for the xfinity app.
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Customer Service
Hello @silvaro, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having issues with packet loss?
>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
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Hello @D-man I understand why this could be frustrating. Here is a website that does compare TV packages https://www.xfinity.com/learn/channel-lineup. I hope this is helpful
I still can't find a comparison of the different channel tiers
I don't know why this is so hard. Every time I get to the channel list after I sign in, it just shows every channel, not the ones by tier. I have the Ultimate package now because I used to need Root Sports but now that is gone, I may be able to get by with the Plus package. Can someone show me a com
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Great news! We’re giving you a loyalty discount (representative had no idea what I was talking about)
I received this email yesterday, 12/18/25: We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the
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Your Home Network
@EG Thanks. How do I find THAT post? Appreciate any help. Because, well you know, the company is NOT HELPING!
How to Reach Executive Relations Team...
I have spent four hours over the past three days trying to resolve a critical speed/near outage condition with my wife's Internet in Florida. I am in North Carolina. She's been having intermittent problems with generating and participating in Zoom calls for three months. She finally called me in tea
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Found the Direct Message deal. It's the freaking "Comment" icon. There is no "Pencil" icon, @XfinityJorge.The disrespectful intern who answered the direct message did not in any way address my concern, only advising me to "rest assured" it wil
How to Reach Executive Relations Team...
I have spent four hours over the past three days trying to resolve a critical speed/near outage condition with my wife's Internet in Florida. I am in North Carolina. She's been having intermittent problems with generating and participating in Zoom calls for three months. She finally called me in tea
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@user_t4fqcf Are you receiving any error messaging when the freezing happens? Have you done any other troubleshooting outside of unplugging it so far?
TV shows freeze, pause and then continue
I am writing as I am having issues with my Comcast service. I have three TV's and three Comcast TV boxes. I have the X1 Gateway. For the past few months, the shows that I watch, pause or freeze and then after some time, they continue. The freezing or pausing can last just a few seconds or can last f
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Hello @user_v4y8v5 We certainly know how important it is to get the content that you want. While we don't have a specific timeline on these getting added or not we are always looking to maximize the channels people want to have included and are alway
Channels
Hi I would really like to see Xfinty add me tv plus fetv comet and charge Plase add them soon
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Sent a direct message. Now I can't figure out how to get back to direct messaging. The problem is back. In spades. Xfinity... if there was a prize for poor technical support and poorer customer service, you'd be a finalist.
How to Reach Executive Relations Team...
I have spent four hours over the past three days trying to resolve a critical speed/near outage condition with my wife's Internet in Florida. I am in North Carolina. She's been having intermittent problems with generating and participating in Zoom calls for three months. She finally called me in tea
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Hey user_fdd4y1 we're glad this is all working for you( and others) again!
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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how come my other two emails using Mac mail work fine when sending. But not another main email. It’s a smpt issue only with that email. That’s what is odd!! You would think it would be with all my 3 emails I have with Comcast for years and years. Som
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Thanks for joining us in our community forums, user_682h4j! I'm sorry your son's internet has not been working. Are you able to tell us what color the light is on the modem when it is powered on?
Xfinity contact email
What is xfinity's contact email, I don't see the direct message in the upper right corner.
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Signed up for new service today, but my first bill is more that agreed on
I was paying $60.00 on my internet account, butI just signed up for a new internet plan (5 year guarantee price) this morning. My monthly bill was suppose to be $76.74 / Mo. I just received an email notice that my next bill will be $85.50. What is going on. Why would there by around $10.00 higher.
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Your Home Network
user_gk6b39, we understand. Let's a took into your account to see what we are able to see and provide. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authent
Outage
Hello, I’m reaching out because our internet went out yesterday around 4:00 PM MST. We were given an ETA of 7:00 PM, but that time came and went, and the status was changed to “as soon as possible.” It’s now approaching 24 hours with no service and no updates. My wife works from home and had to miss
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Hi @user_w8mjqd, I am glad you found our community forums support page. Futhermore, I do want to let you that it can take up to 48 hours for post to filter into an official employee, but thank you for taking the correct steps to get the best help.&nb
Urgent: Confirm Number Retention After Line Restoration
Hi, My Xfinity Mobile line was accidentally cancelled earlier but has since been restored and is now showing as active in my account. However, my eSIM profile was deleted, and I’m currently outside the U.S., so I’m unable to reinstall the eSIM right now. Before anything else, I want to confirm: is m
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Significant Increase in Xfinity Bill '26 for Internet, Cable, Landline Pkg.
I just received a quote for '26 that increases my Xfinity pkg. for internet, cable and landline by $166/month including fees. I'm getting ready to drop cable and go back to Direct TV as I still have my satellite dish. Are there any promotions to assist?
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Channels and Programming
@user_1rdd8z every single time I try to get it. It keeps saying something went wrong. Please try again Later What free unlimited plan are you talking about? Are you referring to a mobile plan? If you're a current customer, chances are
It keeps saying something went wrong but I’m trying to get the free unlimited plan
every single time I try to get it. It keeps saying something went wrong. Please try again Later
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Hello @user_djkp7v, thank you for taking the time to leave a post. Sorry to hear about the trouble you’re experiencing with your mobile service. That sounds incredibly frustrating, especially after the porting process didn’t go as expect
xfinity support when xfinity has nuked the phone and wi-fi calling
Trying to figure out how to contact xfinity support after xfinity support fumbled mobile phone number porting and none of our phones can make a call on the cell network or via wi-fi calling.
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This happened to me today!! I got a call from someone from a legitimate Xfinity number asking me to text them to 61591 to "validate my account" so they could grant me a $30 courtesy credit on my next bill. I hung up. They persisted and c
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Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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