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help with tv problem
tv confirms we have recorded a problem but no red dot shows on the program guide and it does not record
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Channels and Programming
I am not able to get my Amazon bookshelf reward
In the application the button for redemption of the Amazon bookshelf doesn't work. Can someone please help me. Thank you
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Xfinity App
Checking my new service address
I want to confirm that I am stopping service at 8080 Juliet Lane #103, Manassas, VA and starting service at 10340 Launch Circle #102, Manassas, VA both on June 25.
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Non-X1 Service
user_ym4a5g Thank you so much for reaching out for help with activating your Disney + and Hulu subscriptions. We are more than happy to help with your activation. Could you tell me if you are running into the issue when hitting the activation bu
Unable to activate Disney/ hilu bundle
I have been trying for three weeks to activate Disney and Hulu which should be included in my subscription. I am stuck in a loop where Disney tells me I need to manage my account before I can subscribe. I no longer have an active account with them.
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NBC
NBC picture freezing & audio goinobin Walterg in/out every few seconds. For what I pay every month this should not be happening! Also not happy that you dropped FOX! Robin Walter
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Channels and Programming
I do understand your frustration @Koolbear. We cannot confirm if you were the first person in line for the tickets. These are very limited, and it is possible that they were gone by the time you had tried to claim them.
Rewards
I am a diamond status but I wasn't able to claim the ticket. It came and it disappeared.
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Unable to activate Disney/ hilu bundle
I have been trying for three weeks to activate Disney and Hulu which should be included in my subscription. I am stuck in a loop where Disney tells me I need to manage my account before I can subscribe. I no longer have an active account with them.
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Customer Service
I was the first person in line but it won't let me claim it. It was grayed put. Please check my date timestamp of login.
Rewards
I am a diamond status but I wasn't able to claim the ticket. It came and it disappeared.
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@user_iev2gd thanks for taking the time to post on our Xfinity Forums page. I'd like to do everything I can to help with your damage claim. Please send a direct message including your full name and service address, and we can get started anytime. H
How To Reach Xfinity Customer Service for Damages to Property
How do you contact Xfinity Customer Service for damages to property during installation of of neighbor’s internet?
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Late Payment
I need to pay my bill 1 day later than the due date. Will my service be interrupted?
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Flex
Xfinity has not fixed 26 issues in my TV service in 2 years and has no intention in doing so. Then they LIE to the FCC.
xfinity is not updating tv show descriptions on the guide
For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti
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Samething just happened to me today
user_iacv69
commented
6 hours ago
to the conversation:
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Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
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