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returned new phone and now being charged for the phone
I ordered an Iphone 17 Pro in mid-December of 2025. When I received the item, I decided the phone was too small for me. I spoke with customer service who assured me they could resolve the issue by sending me the Iphone 17 Pro Max. They sent me an email with the FedEx return label and asked me to ret
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Devices
Thank you very much for that information, and sharing that here.
5.1 Audio from Stereo Sources
Deep tech question. I have an XG1v4 DVR. When I play content from third party apps like YouTube and Spotify, which only do stereo, the XG1v4 output is 5.1. When set to Expert mode, I get 5.1 PCM. When set to Auto Detect, the output is DD+ 5.1. So, what is Xfinity doing that takes a 2.0 source and se
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Thanks for posting on our community forums, user_ijfo4w. We can help with your cancellation request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message
Cancelling nightmare
I have been trying to cancel for a week now. As you know, there is no click to cancel on your website which forces you to call to cancel. When a customer calls to cancel they Xfinity agents won't cancel but instead ask endless questions to attempt to retain you or exhaust you. A quick google will sh
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Cancelling nightmare
I have been trying to cancel for a week now. As you know, there is no click to cancel on your website which forces you to call to cancel. When a customer calls to cancel they Xfinity agents won't cancel but instead ask endless questions to attempt to retain you or exhaust you. A quick google will sh
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Customer Service
@Elfanater Also, clear your cookies and cache and try to sign in with the new account.
New account number isn't showing up in my account profile
I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.
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How did you fixed it? Having same issue
channels missing on tv app but not on mobile and computer app
my xfinity stream app on my tv is missing the local channels, that are included in my package when I go to favorites it shows the message that I can only view some channels if I'm connect to my home wifi, which I am. I have restarted the app, the tv and the router, I have also deleted the app and re
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Thank you very much! DM sent with requested information. Please help me
Service still suspended but was told it would be turned on 2 hours ago
Hello, I was advised that my system would be turned back on 2 hours ago and I still do not have any service. I cannot get any representative at all, only that the office is closed now that my service was never turned back on. Please help me
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@DarknStormy07 I did this and they increased my bill instead of decreasing it. Still waiting to hear back from someone. Prices usually go up in January, but you would have gotten a notice on your bill about that. Also it takes 3 billing cyc
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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Low upload speed
My upload speed dropped from around 35Mbps to around 5Mbps. I exchanged my modem at the xfinity store and that didn't fix it. What should I do next?
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Your Home Network
coax instllation
My new home doesn't have a coax outlet, how can I schedule for a technician to install one?
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Your Home Network
Thank you very much for that information. I will be happy to look further into that from here if you can send me a direct message with the full name and complete address for your service. To send a direct message [private message]: Clic
Service still suspended but was told it would be turned on 2 hours ago
Hello, I was advised that my system would be turned back on 2 hours ago and I still do not have any service. I cannot get any representative at all, only that the office is closed now that my service was never turned back on. Please help me
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Hello @user_75b69d, Thank you for reaching out on our community forum! Have you attempted any troubleshooting?
my internet just to work in the beisman
i have a 3 tvs 2 upstairs and 1 down stairs the 2 upstairs works fine but that one i have down stairs is not connecting . it was working before and no problem and now is not working cant connect with internent.
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Hey there, user_f4yqkn! We appreciate you posting on our XFINITY Community forum. I understand how important is to save as every dollar counts. You have reached the right place for assistance here! Even though we no longer offer the previous autopay/
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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@XfinityAbby thank you!
Unlimited Plan Pricing History
Hello Im hoping this can be escalated to the right supervisor or expert. we signed up for Xfinity Mobile Unlimited sometime late 2022 and I have billing statements since January 2023 for $80 for 2 lines. I just found out that Xfinity Mobile Unlimited is $60 for 2 lines. Why were we never notified of
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Note: This new toggle is available for newer Xfinity WiFi Gateways such as the XB6, XB7, XB8, and XB10. Some older gateway models such as the Wireless Gateway 1 and Wireless Gateway 2 and XB3 do not support this toggle functionality. To upd
How to view connected devices with out the xfinity app which will not work on my phone
just simply need the local addresses for my connected devices, my phone will not update to the os required for the app
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@user_dq8nio I'm experiencing an endless loop when I try to log into my email - please fix this Clear your cache and cookies. Sign out of your account. Close your browser. Start a new session. If that doesn't work, post back here.
Email log in issues
Im experiencing an endless loop when I try to log into my email - please fix this
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If you need to access the Admin Tool, use the following instructions to enable access. Visit the WiFi tab in the Xfinity app. Select View WiFi equipment and open Advanced settings. Select Admin Tool online access. Slide
How to view connected devices with out the xfinity app which will not work on my phone
just simply need the local addresses for my connected devices, my phone will not update to the os required for the app
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I wonder how much a Cablesubscription costs per month. If I'm not mistaken, I think there's "Digital Starter", "Digital Preferred", and "Digital Premiere". Or are they under differentnames now? I think I used to have "Digital Preferred" when I had al
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Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?
One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge
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