Xfinity Community Forum

We can help submit that request on your behalf, @user_gkh2ty! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right of your page. F

XfinitySara

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1 hour ago

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Expired Xfinity Prepaid Promotion Card

I had a $500 Xfinity Promotion Card that expired last month and I didnt realized it had that expiration date. I wasnt able to use the funds. I need help to re-issue the card.

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Hi there. Thank you so much for reaching out on our Xfinity Community Forum about pedestal. I'll be happy to assist. Can you confirm if the box is located on your property? Or near?

XfinityDemetrise

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1 hour ago

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Buried utility box blocking driveway

we are trying to install a blacktop driveway and a Comcast buried utility box is preventing proper gate grading

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Buried utility box blocking driveway

we are trying to install a blacktop driveway and a Comcast buried utility box is preventing proper gate grading

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Customer Service

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Buried Telecom Box Blocking Driveway

We have a green telecommunications box that is blocking our driveway and is preventing us from installing a concrete pad. We need it lowered or moved.

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Customer Service

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Yes they did . But they had no fix yet. Thus i can't get to Paramount Plus programing. Any thoughts on this? I like paramount plus!

user_1e5940

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1 hour ago

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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

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user_z3uedc Got it! Okay, let's take a look on our end, and see what's going on. When you get a moment, can you please send a Direct Message with your name, and service address? Click "Sign In" if necessaryClick the "Direct Message" icon

XfinityKassie

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1 hour ago

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My new service account is not displaying on the xfinity app

When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha

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Hello @user_wnsm6c, thank you for taking the time to leave a post. Sorry to hear about this experience, and I can completely understand why you’re upset. Being disconnected without your permission, losing time from work, trying to get your serv

XfinityMarshante

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1 hour ago

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Corporate Escalation

I need to speak to someone about opening an investigation against at least two employees. #1 My services were disconnected without my permission or signing for consent. This action cost me a full day of wages because the call center agents couldn’t turn it back on. It took two store visits and a cal

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Ok thx I sent the account name and service address.

user_qjgy2y

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1 hour ago

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Xfinity Free Universal Tickets

I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected

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When I call the customer service line it seems to know that my phone number is associated with the new account at the new address but the app doesn’t allow me to add the new address to view it

user_z3uedc

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1 hour ago

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My new service account is not displaying on the xfinity app

When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha

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I tried those steps and when I select the new address to get linked it gives me an error of “Something went wrong. Please try again”

user_z3uedc

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1 hour ago

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My new service account is not displaying on the xfinity app

When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha

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user_qjgy2y No need to copy it as we get both public and direct messages on our end when you reach out via direct message. You would need to be signed into the Forum page here to be able to send a direct message to us through this platform. &nb

XfinityEricB

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1 hour ago

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Xfinity Free Universal Tickets

I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected

Question

Hi there @user_8454ee Thank you so much for reaching out on our Xfinity Community Forum about the damaged pedestal. I'll be happy to assist. Are your service being impacted at this time? Also, is the pedestal located near your property?&

XfinityDemetrise

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2 hours ago

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Damaged service pedestal

Hello trying to get help regarding the outside service pedestal in front of my property, have called about a month ago and nothing still has been done to correct this hazardous situation. The pedestal is falling apart it’s corroded and needs to be replaced. A regular service person came and said it’

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Thanks do I sign in on the Xfinity app or here - I’m already signed in. And do I just copy the same message I wrote here ?

user_qjgy2y

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2 hours ago

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Xfinity Free Universal Tickets

I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected

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Damaged service pedestal

Hello trying to get help regarding the outside service pedestal in front of my property, have called about a month ago and nothing still has been done to correct this hazardous situation. The pedestal is falling apart it’s corroded and needs to be replaced. A regular service person came and said it’

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Customer Service

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Corporate Escalation

I need to speak to someone about opening an investigation against at least two employees. #1 My services were disconnected without my permission or signing for consent. This action cost me a full day of wages because the call center agents couldn’t turn it back on. It took two store visits and a cal

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Customer Service

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Expired Xfinity Prepaid Promotion Card

I had a $500 Xfinity Promotion Card that expired last month and I didnt realized it had that expiration date. I wasnt able to use the funds. I need help to re-issue the card.

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Customer Service

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user_qjgy2y Thanks for reaching out to us about the ticket redemption for the universal tickets. We would need to put in a ticket to our Rewards team to reset the reward if they can to assist with getting the date moved, and you would likely want to

XfinityEricB

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2 hours ago

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Xfinity Free Universal Tickets

I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected

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Greetings, user_j6ddy2! We appreciate you posting on our XFINITY Community forum with your password concerns. Please let us know if you are still experiencing any issues with your password reset after following the steps that @BruceW provided.

XfinityNatalie

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2 hours ago

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Password

Forgot password for email

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Xfinity Free Universal Tickets

I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected

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Customer Service

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Thanks for your assistance.

user_f48acf

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2 hours ago

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Customer service phone number

What is the customer service phone number for Xfinity customers

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