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Wrong rewards tier
I recently upgraded my Internet to fiber, and in doing so it reset my rewards tier from diamond to gold and the rewards site says I've only been a customer since 2026, even though my account home page shows rewards as diamond. There was no interruption in service -- it went right from the slower spe
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Customer Service
iOS issues
I have an account but because I chose not to upgrade iOS 17 it’s not allowing me access to my account because it’s insinuating that the Xfinity mobile app needs to upgraded first. And because I don’t have my account confirmed I have no internet connection to upgrade the app or my iOS update can some
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Getting Started
Double billing?
Recently switched from Triple Play to a more useful plan (cable, streaming and wifi). I received a message that the Triple Play account was cancelled but I'm still being billed for both accounts. How is this happening and how can it be corrected? Thanks.
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Billing
@user_y8svc6 The only other possibility is there is a spam filter set up. You can manage those following the steps outlined here: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience If that doesn't work and you b
Whitelist A Domain
Hello, Any emails from our HOA is going into the spam folder. I have added their email address to my address book. I have selected "not spam " multiple times and the emails are still going into the spam folder. I need for Xfinity to whitelist the following domain @ascenthoa.com
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please dispatch a tech to my house. i would be more than happy to pay
CTDI CMTX Connected
I just set up my new wifi and my app is telling me "5 devices are connected" they are all called CTDI CMTX. please fix this!!
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user_c64bjr We would have to dispatch a technician in order to have the filter installed and may result in a $100.00 technician fee. If you have a Xfinity Gateway you can try disabling MoCA in Admin Tool.
CTDI CMTX Connected
I just set up my new wifi and my app is telling me "5 devices are connected" they are all called CTDI CMTX. please fix this!!
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@mikelg Thunderbird email program also has a calendar feature. If you set up you @comcast.net email there, you can add your email invites to the calendar.
how to link a calendar to my comcast email account
How do I link a calendar to my comcast email account, so that when I receive a calendar invite via email it actually goes somewhere when I accept it?
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Correct. But I have discovered something interesting. In my passwords app the password for my new account is my email address instead of the password I entered when I created the account and I am unable to change it 🤔
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Why does it ask for TV location?
It is asking for TV location and saying that we need to sign into third party site. It doesn't go to any channel that we say or press on keypad. It's not responding to any buttons that we press.
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Channels and Programming
@JR63 Once again, it's not legit. Same as above.
Email transitiin
Is this legitimate? Tried logging in to yahoo email and it does not recognize username/ email address or password. MyXfinity® Important Reminder from ComcastLast month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that as of October 29th,
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@user_vug2ay I keep trying to change my password and I go through a bunch of steps, but then xfinity displays a page that says "Hmm, the page didn't load correctly" and then "Try refreshing the page, if the problem persists, try again later."
Help changing my password
I keep trying to change my password and I go through a bunch of steps, but then xfinity displays a page that says "Hmm, the page didn't load correctly" and then "Try refreshing the page, if the problem persists, try again later." Well I tried later, same results. That was last night. I thoight may "
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Please send me a "PoE/MoCA filter"
CTDI CMTX Connected
I just set up my new wifi and my app is telling me "5 devices are connected" they are all called CTDI CMTX. please fix this!!
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Deleting the email client from your mail app via the mail app settings will not permanently delete all your emails, only remove them from your mail app until you successfully add the email client back by signing entering the correct email address and
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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i installed it myself
CTDI CMTX Connected
I just set up my new wifi and my app is telling me "5 devices are connected" they are all called CTDI CMTX. please fix this!!
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Okay thanks for confirming 👍 So right now when you sign into your Xfinity account via the website or app, you don't see any messages about an incorrect password do you?
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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@user_4h68mq I received an email from: Xfinity, stating my acceptance is mandatory. My internet service will be disconnected if I don’t respond with 3 to 5 business days. It shows a banner implying it’s Xfinity. I don’
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Email
I received an email from: Xf‘n‘tiy, stating my acceptance is mandatory. My internet service will be disconnected if I don’t respond with 3 to 5 business days. It shows a banner implying it’s Xfinity. I don’t trust it. Is it a valid email?
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