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Broken Cord
Cord somehow came loose & got slammed into door. does not work at all, how can i replace it ?
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Devices and Equipment
user_88b456. Unfortunately, there isn't a way to disable the screensaver completely. However, you can adjust the amount of time before it activates by modifying the screensaver timeout settings. For more information on how to do this, you can visit u
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Setting up online account with the same email address for the current service addres
when I tried to log in to my account using my phone number or email address, it only showed my previous address not the current address
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Your Home Network
Non stop packet loss when gaming
I have been experiencing nonstop packet loss while gaming and streaming for weeks now. I have restarted the modem, upgraded to a new modem, updated my drivers, and had a technician come out twice to check the connection. Both times, I was told that everything was good on their end and that they were
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Your Home Network
Have you tried a different outlet and cable?
Persistent lag on Roblox over Xfinity
I'm having a persistent connectivity issue affecting Roblox and Discord voice. I've already replaced my router and factory-reset my PC. The same PC works normally when connected through USB cellular tethering, but the problem returns immediately on Xfinity Ethernet. I'd like help investigating a pos
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Downgraded plan, but still had current plan for another couple days
So i just downgraded my plan(new plan is lower speed) as the promo for my current plan ends on Saturday. However, as soon as i switched plans, the speed was downgraded right away. I thought i still had my current plan till Saturday before the new downgraded plan went into effect. I basically, got ch
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immediately because it already gone into nap mode Tv likely to been off for more than 4 hours before I have VCR set to begin taping
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Downgraded plan as current plan w/promo expires on Saturday
So i just downgraded my plan(new plan is lower speed) as the promo for my current plan ends on Saturday. However, as soon as i switched plans, the speed was downgraded right away. I thought i still had my current plan till Saturday before the new downgraded plan went into effect. I basically, got ch
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We do not have anything against you recording your show at all. How far into the recording, does the screensaver start?
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Good evening @DavidinNJ! Thank you for coming back and providing those additional details. When this occurred on 6ABC, did the entire picture freeze and break up, or did the on-screen graphics, station logo, and ticker remain clear while the video wa
Freezing Eagles Broadcast on Sunday, Sept 13
I agree COMPLETELY with Joedoc that Comcast/Xfinity broadcast was not watchable due to constant freezing during the game over the TV that I pay to watch. A credit is due all TV subscribers!
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@XfinityDena No, I am not willing at this time to do a factory reset. The risk is too high that I will be forever locked out of the admin panel and not be able to enable bridge mode. I have my own networking equipment that I strongly prefer to use.
Admin Tool on Xfinity Gateway option missing from Xfinity App
reopening thread cause some genius decided to close it when this issue still exists. Apple does not show option to enable admin tool, but going to 10.0.0.1 is still met with the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other
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Yes the vcr is recording the screensaver and not the channel that the TV Box is on. The TV is off as I am at work When get home today as happen since last week the only thing VC recorded was the Xfinity screensaver. What is the point of pay for cable
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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It’s been happening for around a year at this point and no it doesn’t happen on any other game and haven’t been having any issues with other devices
Persistent lag on Roblox over Xfinity
I'm having a persistent connectivity issue affecting Roblox and Discord voice. I've already replaced my router and factory-reset my PC. The same PC works normally when connected through USB cellular tethering, but the problem returns immediately on Xfinity Ethernet. I'd like help investigating a pos
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@user_xln2hh When did this start? Are you having issues with any other devices on your network or any other games or Discords?
Persistent lag on Roblox over Xfinity
I'm having a persistent connectivity issue affecting Roblox and Discord voice. I've already replaced my router and factory-reset my PC. The same PC works normally when connected through USB cellular tethering, but the problem returns immediately on Xfinity Ethernet. I'd like help investigating a pos
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I understand how frustrating it is to deal with internet connection issues user_8uu4kt, so the last thing we want is for you to be experiencing them regularly. If you could send our team a direct message with your full name, the name listed on the ac
Constant Internet Disruption
Since early June 2026, my internet constantly goes out multiple times in a day then it will work well for about a week to week and a half then it acts up again. Many times, it happens on Saturdays. We can't even get through a movie without having to reboot several times. Additionally, I work from ho
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Thank you for taking the time to share your thoughtful feedback with us @user_s987u8. We truly appreciate your suggestion regarding financing options for gaming PCs, components, and accessories. As many of our customers rely on Xfinity Internet for o
financing options for gaming PCs’
I’m an Xfinity customer, and I’d like to suggest an idea that I believe could benefit both Xfinity and its customers: offering financing options for gaming PCs, components, and accessories. Many Xfinity customers use their Internet service for online gaming, and being able to purchase gaming equipme
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Lights initially turn on, flash on router reboot, or hard unplug and restart. WiFi is working but no lights display
Router/modem, xfinity leased, displays flashing white(yellow) when restarted(unplug, plug back in). Them sometimes flashes green, and blue. WiFi begins working like it is good right now but no lights display indicators are on for the modem/router.
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Your Home Network
Hey there, @user_yxjszw, thanks for reaching out through Xfinity Forums regarding your son's student account. I would be happy to see what promotions we have available for the account to help ensure he is getting the best value. Can you please send u
Student discount
I did not know the student discount was only good for 1 year. The $50 increase is rough. Can I get it back into my account? This account is for my son who is a junior at the University of Colorado so I need that discount for at least the next two years
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? o send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes
Have a pedestal near driveway buried
Hello, I would like to have someone come out to assess whether or not the pedestal near our driveway can be burried. I have read other posts that say to start a new chat but that function is not available when I log in.
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lauraloo23, Hi, thank you for reaching out. The ads are automatically built and updated as needed. We don't have a way to manually change or refresh them from our end.
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Last Watched Tiles
How do we get rid of the advertising tiles taking up space in our last watched list? There has been one for The Voice on there for over 24-hours now. It's already aired. The sports and other advertisements are annoying in intrusive I use the last watched feature a lot. We should have the option to r
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