Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

38 minutes ago

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U

Need to cancel due to moving abroad

I need to cancel due to moving abroad but I have no access to cellular data for phone calls.

Question

Concern moved here to the E-mail help section.

EG

commented

39 minutes ago

to the conversation:

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U

Comcast mail notice

I’m getting a email from Xfinity saying that I have to agree to terms and conditions of the new Email platform. No later than July 5 or something and that after July 6, I won’t be able to get my mail. What’s going on with that?

Question

U

Need to cancel due to moving abroad

I need to cancel due to moving abroad but I have no access to cellular data for phone calls.

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Customer Service

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Greetings, mkmenard2! Thanks for reaching out on our XFINITY Community Forum. I know how important it is to be able to stream your XFINITY Stream shows and movies without any error messages, especially now that the weekend is here. Rest assured, you

XfinityNatalie

replied

46 minutes ago

to the conversation:

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U

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. ... does xfinity have a extender? Yes, but it can't be used when Wifi bands are split. See https://www.xfinity.com/hub/internet/home-network-wifi-extenders and https://www.x

BruceW

commented

47 minutes ago

to the conversation:

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

U

Yes I did………………………..

user_e0et61

replied

47 minutes ago

to the conversation:

0

U

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

Hello @user_vnxx8r thank you for reaching out to us on our community forum! I would love to get this addressed quickly for you since the cable was cut. Please send us a direct message with your full name and service address so that we can assist you

XfinityAbby

commented

48 minutes ago

to the conversation:

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U

Wifi is not connecting

The cable to my internet was cut and my husband fixed it, but now my wifi is not connecting. I've been doing a search and will not come up. I need a service appointment scheduled

Question

Actually I think there is. Did you Google it ?

ldinpa

replied

49 minutes ago

to the conversation:

0

U

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

@user_ohhekc One of the community members provided some insightful questions that help us direct you to the best possible solution. To file a claim with Xfinity Mobile Care you'll want to use our claims website. There is an option to file and track a

XfinityBradM

commented

49 minutes ago

to the conversation:

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Filing a clam

as my son was playing Roblox on his phone it started glitching and before you know it, it just turned black now I cannot turn it back on

Question

Post moved here to the Xfinity Compliments section.

EG

commented

50 minutes ago

to the conversation:

0

U

Fredrick needs a promotion!

I'm trying to figure out how to leave a glowing recommendation for our tech supervisor in our area. We had an outage and Xfinity wasn't identifying it as one. The line guys on our area took the water out twice and fiber optic out once so far to date. Fredrick called me first thing to let me know my

Question

Hi there, @user_ysff0f! I am sorry you have been offline since the 30th. I understand the service is needed and you have been left wondering. We can check further on the maintenance work and where things are at. Please send us a direct message with y

XfinityRay

commented

51 minutes ago

to the conversation:

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Internet Outage of Over 4 Days

Hello, I am posting here because I am on Day 4 of a total internet outage, I work from home, and my livelihood depends on this connection. I am getting a massive runaround from customer support, local technicians, and automated alerts, and I need an Official Employee to step in and confirm my accoun

Question

Nothing like insulting someone who is trying to help people. What a wonderful person you are. Good luck with Xfinity support smart **** 😉

ldinpa

replied

52 minutes ago

to the conversation:

0

U

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

@user_glnr1k thanks for taking the time to post on our Xfinity Community Forums page. All issues for NOW services are supported through the NOW Support Center and the Xfinity Assistant.

XfinityAbel

commented

53 minutes ago

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Xfinity Now paid for never received

I paid for xfinity now.The transaction went through an order was never made.A confirmation email was never received.My funds are stuck in pending.I cannot access them.X finity has no information, my bank says.Xfinity has the money xfinity says they don't

Question

There can be a few reasons for that, some can be confusing. I would be happy to take a look and help you place the order if you need or want an assist. I just need to get some information best kept private. Please send our team a direct message with

XfinityJeffB

commented

54 minutes ago

to the conversation:

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New House Doesn't have Drop Line

Current customer moving to different address this month. New house doesn't have drop line, but xfinity.com lets me change address and checkout without any professional installation

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

55 minutes ago

to the conversation:

0

U

Wifi is not connecting

The cable to my internet was cut and my husband fixed it, but now my wifi is not connecting. I've been doing a search and will not come up. I need a service appointment scheduled

Question

I am so glad to hear that you had a great experience @user_o5oe6j we would be happy to take that compliment here and pass it along to the correct team! Please send us a direct message with your full name and service address so that we can assist you

XfinityAbby

commented

56 minutes ago

to the conversation:

0

U

Fredrick needs a promotion!

I'm trying to figure out how to leave a glowing recommendation for our tech supervisor in our area. We had an outage and Xfinity wasn't identifying it as one. The line guys on our area took the water out twice and fiber optic out once so far to date. Fredrick called me first thing to let me know my

Question

U

Fredrick needs a promotion!

I'm trying to figure out how to leave a glowing recommendation for our tech supervisor in our area. We had an outage and Xfinity wasn't identifying it as one. The line guys on our area took the water out twice and fiber optic out once so far to date. Fredrick called me first thing to let me know my

Question

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Xfinity Compliments

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user_cab5g2 Thank you for picking us! We are happy to help get you set up if you haven't already placed your order online. Please send our team a direct message with your full name, the name listed on the account (if different), and the service addre

XfinityAmandaB

commented

1 hour ago

to the conversation:

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Join xfinity

I want to switch to xfinity

Question

Hello @user_yycj9m, and thank you for posting on our Xfinity Community Forum! Hearing the frustrations you are having with your billing issue is not the type of experience we want for any of our customers. I'd be happy to review your accounts to dete

XfinityMelinda

commented

1 hour ago

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BILLING..........................................NOT RIGHT

TRIED OF [Edited: “Personal Information”] around with you people, I had 2 accounts in which I closed the one on [Edited: “Personal Information”]. over a month ago and now all of a sudden I owe $109.99 on that account. Please explain why as I had everything transferred to [Edited: “Personal Informati

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

0

U

Internet Outage of Over 4 Days

Hello, I am posting here because I am on Day 4 of a total internet outage, I work from home, and my livelihood depends on this connection. I am getting a massive runaround from customer support, local technicians, and automated alerts, and I need an Official Employee to step in and confirm my accoun

Question