Xfinity Community Forum

@mal316 Widening the net on this one. This morning I find that my email filters rule is missing again. It was a single rule, but with many conditions. Why does this happen? If xfinity is moving things around from server to server, for exampl

Again

commented

1 hour ago

to the conversation:

0

Email rules filter disappeared again

Widening the net on this one. This morning I find that my email filters rule is missing again. It was a single rule, but with many conditions. Why does this happen? If xfinity is moving things around from server to server, for example, the sys/admins should have the capability to move accounts atomi

Question

U

Human agent double bill for Xfinity Wi-Fi password

I was double bill for Xfinity Wi-Fi pass

Question

•

Plan

3

0

Hello @user_k5lg2d thank you for reaching out on our community forum! We can certainly have this looked in to for you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on

XfinityAbby

commented

1 hour ago

to the conversation:

0

U

Overhead line relocation

I am considering construction on my property and realized the overhead lines for service for myself and neighbors is over my garage, across my property. I would like to discuss relocation of these lines.

Question

U

Overhead line relocation

I am considering construction on my property and realized the overhead lines for service for myself and neighbors is over my garage, across my property. I would like to discuss relocation of these lines.

Question

•

Customer Service

6

1

0

@XfinityBenny @user_c3cs5x Please use this link for email instead of the one @XfinityBenny posted: https://connect.xfinity.com/appsuite

Again

replied

1 hour ago

to the conversation:

0

U

Email

How do I sign in to my email

Question

Hi @user_l0vayy, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to offer assistance. Could you please provide more detail about the issue at hand? Does the set-top box appear to be in working or

XfinityDemitrius

commented

1 hour ago

to the conversation:

0

U

live agent

I have tried repeatedly to resolve my problem with Xfinity Assistant and it is not able to help. It has reset my system several times and that has not helped. the last time, it said if it was not resolved, it would put me in touch with a person, but it just sent me back to the Assistant which is not

Question

U

Wifi

My WiFi is currently not connecting

Question

•

Devices and Equipment

7

0

Pennylj thank you for using the Xfinity Community Forums page to reach out regarding your missing technician. Have you received an update related to the absence of the technician by chance such as a delay or reschedule? You can actually check on the

XfinityMarcus

commented

2 hours ago

to the conversation:

0

P

Live agent

tech suppose to be here. Please live person

Question

U

mohammed, my savior

i recently had a discrepancy with my wifi bill, and mohammed, the man the myth the legend came to my assistance. this man was the most respectful, patient worker i've ever had the honor of speaking to. it's a shame the survey pop up never showed up, but i had to at least leave a review. now my wifi

Question

•

Xfinity Compliments

7

0

U

WiFi not working

My WiFi is not connecting

Question

•

Devices and Equipment

7

0

We appreciate you reaching out to us here in our community, @user_tn1kxp. We're sorry to hear your Xfinity Rewards status hasn't updated after getting approved for military status. Are you sure you're logged in with your Primary Xfinity ID? Here's: h

XfinityLinda

commented

2 hours ago

to the conversation:

0

U

Tier Status update

I recently confirmed my military status and received an approval email towards the end of June stating my tier status would be upgraded to platinum but my status remains gold?

Question

U

Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?

As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and

Question

•

Your Home Network

10

1

Good evening @user_lwjvpg, and thank you for reaching out on our Community Forums regarding your mobile billing concerns. We appreciate you bringing this to our attention. We're happy to assist with getting a ticket submitted to our Executive Mob

XfinityAlyssaA

commented

2 hours ago

to the conversation:

0

U

Mobile Promo Erased After Move — Overcharged $40/mo Since October & Stuck in Support Loop

Hello, I am writing to seek assistance from an Xfinity Support corporate representative to resolve an ongoing, highly frustrating billing issue with my Xfinity Mobile account. Issue Summary: I had an active promotion for a free mobile line ($0.00/month) for 12 months. In October, I moved residences

Question

U

DM sent. waiting on a reply now

user_gounyh

replied

2 hours ago

to the conversation:

0

U

Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

Question

If you are having troubles @user_nsw6wv, we recommend visiting our 'How to: Direct messaging within the forum' support page on steps to send a message.

XfinityDemitrius

replied

2 hours ago

to the conversation:

0

U

What can I do about excessive trimming of my Hemlock tree by Xfinity

After 40 years of a cable line attached to my house with no service since it was owned by TCI, Xfinity decided to cut my Hemlock excessively. Limbs that were no where near the abandoned lines. They had been asked repeatedly to remove the lines since we got service because they buried the new line. T

Question

U

Tier Status update

I recently confirmed my military status and received an approval email towards the end of June stating my tier status would be upgraded to platinum but my status remains gold?

Question

•

Customer Service

10

1

0

U

Mobile Promo Erased After Move — Overcharged $40/mo Since October & Stuck in Support Loop

Hello, I am writing to seek assistance from an Xfinity Support corporate representative to resolve an ongoing, highly frustrating billing issue with my Xfinity Mobile account. Issue Summary: I had an active promotion for a free mobile line ($0.00/month) for 12 months. In October, I moved residences

Question

•

Billing

9

1

0

Thank you for letting us know @user_gounyh, I would like to see what is going on with the account. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon locat

XfinityAbby

replied

2 hours ago

to the conversation:

0

U

Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

Question

U

ive gone throught the troubleshooting steps 3 times in the past 3 days

user_gounyh

replied

2 hours ago

to the conversation:

0

U

Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

Question

U

yes i have talked to 2 different people who both times said it had been fixed. ive used the assistant, and basically say im going to cancel to even talk to anyone and ive spent hours on thew phone trying to solve this issue, which is supposdley solve

user_gounyh

replied

2 hours ago

to the conversation:

0

U

Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

Question