Xfinity Community Forum

Use the same WiFi network/security key that you are using for the phone.

EG

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42 minutes ago

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Live agent

I had no problem connecting my phone to my new Internet. But I cannot get my laptop to connect. It is asking for a pass key. What does that mean?

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@user_a26746 Our apologies for any inconvenience this has caused you. Every Thursday a new perk is unloaded, and it may not be a movie. For our free this week I am showing September 28th to October 4th: Pasiones, RCN Novelas, aspireTV+ I have a link

XfinityKei

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43 minutes ago

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Weekly free movie perk, the app says "Member Favorite - All Gone."

Hello, I am a Diamond tier member. For the past two months, whenever I log in on Thursday mornings (as early as 8:30 AM) to claim the weekly free movie perk, the app says "Member Favorite - All Gone." My Diamond status is active, so I'm not sure why I am completely locked out of this benefit every w

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How much is it to add Netflex to my package

How much to add Netflex to my package

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Channels and Programming

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Live agent

I had no problem connecting my phone to my new Internet. But I cannot get my laptop to connect. It is asking for a pass key. What does that mean?

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Your Home Network

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Stop service

I want to cancel my service

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Email

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user_hn6lfu Please forgive our delay. Thank you for taking the time to reset the modem and router. I completely understand how the trouble seems isolated to the area work that was completed considering the timing of the slow speeds starting. I

XfinityPaula

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1 hour ago

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Gigabit Extra upload speed dropped from ~40 Mbps to ~20 Mbps after Xfinity network upgrade — severe upload latency

I have Xfinity Gigabit Extra. Before the recent Xfinity network upgrade in my area, I consistently received approximately 40 Mbps upload. Since the upgrade, my upload speed has consistently been approximately 20 Mbps, regardless of the time of day. I recently ran Waveform's Bufferbloat test and foun

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The purpose of this dispute is an invalid charge of $61.07

The purpose of this dispute is an invalid charge of $61.07 erroneously assigned to the collection agency Sequium Asset Solutions (Reference: [Edited: "Personal Information"]). My Comcast account was formally cancelled and closed more than 3 years ago. I am attaching as evidence the collection email

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Billing

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Good Morning, @user_s39xtk! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I would be more than happy to look into the options with bundling services together with the Internet and mobile services. Can you please

XfinityAdrienne

commented

1 hour ago

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I want to speak to a live agent. The Chat Bot can't help me.

I'm trying to get information regarding senior plans for my mobile. I spent a while on the chat but had no luck getting a live agent via that route. I'm interested in bundling my current Xfinity home internet with my 2 mobile phones, both are owned by elderly, one of which is disabled.

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To confirm, you're not experiencing any recording issues with other live shows, just the Pat McAfee show?

XfinityBradM

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1 hour ago

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Setting series recordings on Live TV shows

This is new as far as I know. For example, I want to record the Pat Mcafee show on ESPN at 12-2 EST for the series ie every day at that time. The show stopped recording everyday as usual. All of a sudden the show is labeled as “Live” instead of “New” or “Repeat”. I can’t give a date when this happen

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@user_d3s10i We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to get your issues resolved. Never hesitate to create another public post for any of your future account and service nee

XfinityRaul

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1 hour ago

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Unable to exchange new iPhone

I recently purchased an iPhone 17 Pro from Xfinity Mobile online and would like to exchange it for an iPhone 18 Pro. I first visited an Xfinity Store, where the exchange could not be processed. The store opened a ticket requesting a return label. After receiving no update for several days, I called

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Email not working on mobile deives (cellphone and tablet) works on Laptop

When I sign into my xfinity email account on my cellphone using samsung email app. I get a message" Couldnt verify account ........ Unable to connect to server". It also happen to my Samsung tablet. I get access to my email using my laptop. Any help ia appreciated

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Network

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stupid policies for upgrades

I upgraded my daughter's phone the other day. It is scheduled for delivery tomorrow. They would not let me upgrade my phone because the agent said "there was a problem on the back end." What? Today I tried AGAIN to upgrade my phone but the comcast idiots will not allow me to upgrade my phone because

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Rules and Automations

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Weekly free movie perk, the app says "Member Favorite - All Gone."

Hello, I am a Diamond tier member. For the past two months, whenever I log in on Thursday mornings (as early as 8:30 AM) to claim the weekly free movie perk, the app says "Member Favorite - All Gone." My Diamond status is active, so I'm not sure why I am completely locked out of this benefit every w

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Customer Service

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@user_sjisyf You're in the right place for help. Can you confirm if this is happening with your cable boxes or a mobile device such as a phone or tablet etc.?

XfinityKei

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1 hour ago

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So annoying- why doesnt my network get switched back

Why does my wireless connection switch to Xfinity network sometimes specifically overnight and not switch back to my dedicated home network. I’ve noticed when I can’t access internet channels or streaming apps (like Hulu) it’s on the Xfinity network so I have to go into settings on my tv and switch

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user_wukl1b we can take a closer look at your services and account history. We will do all we can to help. Please send a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this for

XfinityJosephA

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1 hour ago

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Recurring neighborhood-wide internet outages — requesting escalation

We have experienced recurring Xfinity internet outages since moving into our home in the summer of 2025, often several times per month. This is not an isolated modem or Wi-Fi issue. Multiple homes in our Walnut Creek neighborhood (located in Huntingtown MD) experience the outages simultaneously, inc

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Hi @XfinityAirelle Yes, still an issue as of today (2026-10-08, 11:36 EDT). I re-tested: - 50.151.220.18, .20, .21, .26 and .27 all time out on TCP 443 (no SYN-ACK), from both a Windows and a Linux client.- ICMP to the same addresses still su

user_ml21mv

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1 hour ago

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YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)

Since at least 2026-09-11, YouTube playback stalls because the Google Global Cache node inside the Comcast network at 50.151.220.26 is not accepting connections. Evidence, gathered 2026-09-11 from two different machines on my LAN: - Hostnames rr6---sn-bvvbaxivnuxqjvhj5nu-hp56.googlevideo.com and rr1

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cablecard

I replaced my TiVo hard drive and need an agent to manually update the Host ID and Data ID for my existing CableCARD on my account and send an entitlement signal." Can a level 3 agent help with that?

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Non-X1 Service

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Any outstanding issues have been resolved, and this request can be marked complete. Thanks to all involved.

user_d3s10i

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1 hour ago

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Unable to exchange new iPhone

I recently purchased an iPhone 17 Pro from Xfinity Mobile online and would like to exchange it for an iPhone 18 Pro. I first visited an Xfinity Store, where the exchange could not be processed. The store opened a ticket requesting a return label. After receiving no update for several days, I called

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If you need any additional information to troubleshoot further, please let me know. Otherwise, I look forward to your suggestions on next steps.

user_hn6lfu

replied

1 hour ago

to the conversation:

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Gigabit Extra upload speed dropped from ~40 Mbps to ~20 Mbps after Xfinity network upgrade — severe upload latency

I have Xfinity Gigabit Extra. Before the recent Xfinity network upgrade in my area, I consistently received approximately 40 Mbps upload. Since the upgrade, my upload speed has consistently been approximately 20 Mbps, regardless of the time of day. I recently ran Waveform's Bufferbloat test and foun

Question

Hi there @user_y4w8om Sorry to hear your laptop is having trouble connecting to your home network. Are you only experiencing issues with the laptop, or are other devices having connection problems as well? Have you attempted any troubleshooting with

XfinityJoe

commented

1 hour ago

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Laptop connection

Hi. My laptop doesn't work with wifi connection. Please let me know how can contact wifi connect with my laptop

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