Xfinity Community Forum

Where are the HUMANS

It's so hard to reach a live (with a heart beat) agents to help. But you can always get a live agent to call you if your bill is behind. SMH. Loss cable and Internet service on July 3rd about 9pm pm due to weather they say but the weather had ended shortly before 9pm. Kept getting messages until 2pm

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Customer Service

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Hi Richard, your name is"XfinityRichard" is not populating in the direct message.

claireinz

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49 minutes ago

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Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

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Happy 4th @user_r55wgg. Thank you for all the troubleshooting you have tried so far. If the Xfinity app is alerting you to a service interruption in your area, you can trust that information. We appreciate your continued patience while we work to res

XfinityJoe

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54 minutes ago

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Internet outage. Xfinity Support

Hello. My internet has been out for 12+hours and I suspect i am the only person affected... this is what the outage map shows. I need someone to help me troubleshoot this. How do I connect with a live person. By the way, requiring a customer to search the internet for how to reach you is horrible cu

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Unable to Link accounts

I have Xfinity at two addresses, both internet. I was able to work with an xfinity customer support person to setup the 2nd address, but I want to link the two so I can manage both from the web or app. Whenever I try to Link accounts, I put in the address (and the address does automatically show up

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Sign-In and Account Management

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Concern moved here to the E-mail help section.

EG

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1 hour ago

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forgotten imap password

message says to enter imap password i don’t remember it

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JJBC2002 Thanks for flagging this. We can understand why that would be frustrating, especially if you are Diamond level and are checking during the same window when others are already seeing and claiming the free movie reward. Xf

XfinityAirelle

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1 hour ago

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Xfinity Rewards Free Movie Not Appearing on Rewards Page

I've noticed that the Xfinity Free Movie that comes out on Thursdays doesn't appear as an option for me, despite checking throughout the day on Thursday and being at the Diamond Level. For the past few weeks, I have seen it offered starting around 12 pm EST. I checked soon after, but it doesn't appe

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Downed cable line

A branch fell and took the line down with it

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Customer Service

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Post moved here to the Xfinity Compliments section.

EG

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1 hour ago

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Amazing Customer Service!!!

I specifically travel to the Burlington Mall location just to work with Joel because he is the absolute best at what he does. Over multiple visits, Joel has successfully resolved several different complex issues for me. He has handled my Xfinity billing issues, quickly diagnosed and fixed technical

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Hi there, @claireinz ! I'm sorry no one was able to respond earlier. Unfortunately, I'm not seeing your information on my end at the moment. If you'd like, please send me a direct message again with your information, and I'll be happy to take another

XfinityRichard

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1 hour ago

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Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

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user_bmmwdm Good afternoon, and welcome to Xfinity Forums! Having an unexpected increase can be alarming. Have you had a chance to look at the details of your statement (page 3) to see if had a promotion expire recently?

XfinityKassie

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1 hour ago

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Porque mi factura cambio en octubre de 2025

Yo pagaba 78.$ y ahora me están cobrando 100$ quiero que me expliquen

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I did this already. No one has responded

claireinz

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1 hour ago

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Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

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I did try to reboot with no luck. I know my app says I'm having an outage but how do I tell if it's particular to my home vs being part of a larger outage? The outage map shows no other users affected. What is being done to fix the situation? If you

user_r55wgg

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1 hour ago

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Internet outage. Xfinity Support

Hello. My internet has been out for 12+hours and I suspect i am the only person affected... this is what the outage map shows. I need someone to help me troubleshoot this. How do I connect with a live person. By the way, requiring a customer to search the internet for how to reach you is horrible cu

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Hi there @user_gz15s3 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat message with yo

XfinityDemetrise

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1 hour ago

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URGENT Escalation: Repeated Account Migration System Loop Breaking 5-Year Internet Promotion Guarantee

I am contacting you to request a permanent manual intervention to resolve a recurring billing issue that frontline customer service has been unable to fix. My account is stuck in a systemic looping error where my mobile phone line is repeatedly stripped from my residential plan, assigned to an unaut

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I’m using fire stick and Roku on three tvs. So tired of xfinity app FAILS! Why do I even try the fixes? It’s never a ME problem!

Anon58924

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1 hour ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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@user_6ll326 Thank you for making us aware that you're having internet issues via Forums. Have you by any chance checked the Xfinity app to see if there's a service interruption reported in the area? Are the lights on your modem turned On?

XfinityRaul

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1 hour ago

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I don't have service,since yesterday 10:30 pm,what happen with that?

I need my internet service,soon as possible

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Post moved here to the Xfinity Compliments section.

EG

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2 hours ago

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Would like to direct message

Hello! I had an excellent experience with a customer service rep and the chat ended without prompting for the survey, I would like to pass on my feedback as the agent was very helpful.

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Hi user_r55wgg! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and my team is here to help you. I am sorry to hear that your service has been down for over 12 hours. I certainly know the importance of having your se

XfinityAmira

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2 hours ago

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Internet outage. Xfinity Support

Hello. My internet has been out for 12+hours and I suspect i am the only person affected... this is what the outage map shows. I need someone to help me troubleshoot this. How do I connect with a live person. By the way, requiring a customer to search the internet for how to reach you is horrible cu

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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2 hours ago

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I don't have service,since yesterday 10:30 pm,what happen with that?

I need my internet service,soon as possible

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When extender is working should there be a solid white line?

user_i85psi

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2 hours ago

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No white light after rebooting

same, rebooted and different color lights came on during startup sequence but at the end when a solid white light should appear, there is no light. Network wifi works fine. White light was on before I rebooted.

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@user_y4e6i6 I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figure

XfinityDena

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2 hours ago

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Complaint Internet

I am extremely frustrated with the lack of customer service. I am a diamond member because I’ve had Xfinity for several years. My rates continued to increase substantially to the point I was paying nearly $400 per month. I called to cancel services with the exception of internet. New customers can l

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