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Can’t turn on the sign shows that there’s construction problem, I restarted my WiFi, it doesn’t work
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Customer Service
PS. Thanks for your help this far.
XB8 Modem
I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?
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Yes but, it told me to go to WiFi details and click on edit WiFi settings. Which I did. Then I was told to click on advanced settings and there is nothing like that there. Only the option to split bands. After I clicked on that it does show three dif
XB8 Modem
I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?
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@user_3ggne5 Go ahead and send us a direct message with your full name and the service address. We will want to take a deeper look at this and troubleshoot some things from our end as well. To send a "Direct Message" to Xfinity Support: Click "
pixeling and audio problems
Over the past month I have had constant problems with pixeling, audio cutting in and out and the picture freezing. I have been through your customer support automated system and talked to a representative, as well as having three technicians out here. But the problem continues. I have replaced the o
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Not sure what you mean by "reconnecting TV SS"? My TV/surround is turned on/off with Alexa via smart plug so no remotes needed. My only access to Prime is through the TV's remote (not X1 remote) that has a Prime Video button.
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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@XfinitySean X1 cable box
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Xfinity support and billing are absolutely incompetent.
We have been trying for months to have anyone who can help. We had mobile service with xfinity, then the internet tripled in cost, so we switched to another xfinity plan, this orphaned the lines on the old internet account. This caused the mobile services to also triple in cost, as they started char
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Plan
Same issue. Time to cut the cord
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there Exaelitus. Are you experiencing any issues with your internet at all?
Random Call about my Modem
I got a recent call from someone claiming to be from Comcast. The ID says Xfinity Store by Comcast 1-800-266-2278. He said there was unauthorized activity on my system and to check my router for flashing or blinking lights. He seemed to know who I was and it sounded like a busy call center and the l
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A credit is showing up, but never is applied!
We may be one of the few with a 1 GB data plan, but it works well for us. Recently we had an issue where, through no fault of our own our data was eaten up in one day. I called Xfinity and they agreed to waive the $10.00 overage fee and apply it to the next bill. The day the data renewed (back to 0
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Plan
Peacock Premium
I show that my Peacock Premium account was activated on Xfinity rewards. When I try to login to Peacock, it asks me to pick a plan. When I click on "Account", it says the same thing. It won't let me watch anything without picking a plan that I will be charged for. Can you help?
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Customer Service
Hello user_28aebf thanks so much for following up with these troubleshooting steps that you've taken! When reconnecting the TV surround sound system, does this then allow you to get into Prime Video again, or does it just stay on the loading screen?&
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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Good afternoon user_9nc28s I would be happy to see if we could troubleshoot this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon locate
roku what to watch list is blank
Four Roku devices and all of their "what to watch" lists are blank and will not populate any content. I swapped one out for a Fire Stick, and the same issue exists. It seems to me that Xfinity made a change causing this issue. I'd say this started about a month or two ago. Any suggestions to resolve
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Hello Tater3 thanks so much for taking the time to reach out with these questions, and for being a regular contributor to the community! All cable boxes associated with the account are saved in this history view, so if you've had boxes swappe
How many boxes do I have?
On the "Your Service and Support" page, I see this in the X1 TV paragraph— I know that I do not have this many boxes! I have no question about the last one—Living Room. It's online. I have one small box in my Main Bedroom, not two. I'm paying for just two TV boxes—that's not the question. Here are m
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Billing
I need to change my billing information
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