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Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
Question
When will my comcast.net email account be able to switch to yahoo.com . They said I will get an invite to switch over but it has not happened yet. Thank you
Xfinity comcast.net email transition to Yahoo email.
Hello, I just became aware recently my comcast.net email will be moved to Yahoo. I have six (6) comcast.net emails. Which of the six (6) email addresses will receive the notifications? Thanks
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I've done this countless times over the past month. And as I've stated, I never received a new incentive email, but have been contacted multiple times by BHN for the original email. It's an endless loop that has been perpetually frustrating, stressfu
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
Question
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
Question
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Customer Service
Hello, @tetraq! It sounds like your Xfinity app is stuck in a "desync" state. This usually happens when the app’s local cache or the account's digital handshake with the Gateway gets interrupted, even though the hardware itself is online. Since
Gateway and "View WiFi equipment" not visibile in the Wifi tab of the app, cannot adjust gateway settings
Basically the title. Gateway is working fine but occasionally need to adjust settings. The gateway does not show up in the Wifi tab of the app nor under "Xfinity devices". I assume that has to happen in order to be able to select " View WiFi equipment", which I don't see anywhere. Sure enough, using
Question
@user_birv1p I appreciate you making us aware that of the email log in issue you're experiencing via Forums. I would be more than happy to help figure out a solution to this problem. So that we do go over something you've already done, can you plea
Password reset
Xfinity is suddenly asking me to log in using my password. Although Xfinity has my correct phone number, their technology is broken and does send the text message to me. The associate then said he would send something to my email which is rediculous since I can’t access because I don’t know my passw
Question
Assistance Cancelling Plan From Outside US
Need help cancelling plan it is impossible when you no longer live in the United States. 1-800-XFINITY does not work, I need a human please.
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Your Home Network
Internet Connectivity Still Terrible After Replacing Modem
Hello, After going back and forth with Xfinity for months, I recently replaced my modem with a Hitron CODA56. A tech from Xfinity installed it just to make sure that everything was set up correctly. My internet connection is still horrible, inconsistent and unreliable. At times it is fine and at oth
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Your Home Network
user_u1aaq0 Thank you for the update. Have you been setting the firewall settings through the App? Have you tried to set it through the Admin tool? I'm trying to identify if it's something that could be an issue with App saving settings?
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
Question
Password reset
Xfinity is suddenly asking me to log in using my password. Although Xfinity has my correct phone number, their technology is broken and does send the text message to me. The associate then said he would send something to my email which is rediculous since I can’t access because I don’t know my passw
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Sign-In and Account Management
When will symmetrical speeds service be available in Katy Tx 77494
Symmetrical speed available in 77494 ?
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Devices and Equipment
AMEN TO THAT! I HATE the Yahoo platform!
Why did Xfinity embrace the Yahoo platform disaster?
Xfinity stopped working with Outlook and Apple Mail yesterday. Nothing was changed on my systems (all four of them). Someone told me about the Xfinity plan to abandon all of the Xfinity email function, and move the Comcast.net addresses to the unsafe Yahoo platform. NOT GOOD! Yesterday all of the co
Question
@user_1dhux1 We're sorry to hear about your decision. If you would like further assistance or have any other questions, please let us know.
MGM+ not showing all shows that are available with personal subscription
I subscribe to MGM+ through Xfinity. It no longer lets me watch all of the shows that are available through a personal MGM+ subscription (subscribed directly through MGM+ - not through Xfinity). It also doesn't have a "search" field available so I can search for shows. This is a change from just a f
Question
internet speed\
My previous speed was 1100 and it was about 933 I have currently upgraded to 2000 and am still getting about 933. As anybody else experienced this. I have called and the help desk yes, I am connected for the faster. With the AI help desk it came back that my speed was supposed to be 1100 speed. ??
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Your Home Network
I just cancelled the MGM+ subscription. I can get the show I want on another app without paying the fee to Xfinity for what appears to be only a partial subscription to MGM+.
MGM+ not showing all shows that are available with personal subscription
I subscribe to MGM+ through Xfinity. It no longer lets me watch all of the shows that are available through a personal MGM+ subscription (subscribed directly through MGM+ - not through Xfinity). It also doesn't have a "search" field available so I can search for shows. This is a change from just a f
Question
Email log in issues
Im experiencing an endless loop when I try to log into my email - please fix this
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Good morning @user_ynkqh1, and thanks for posting to the Xfinity forums,, I hope this message finds you well. I am sorry to hear about the issues with the Stream app, but you have come to the right place for assistance. Are you trying to stream while
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
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@jelza I appreciate you making us aware the gift card is no longer working after using a couple of times. I would be more than happy to review your account to see what we can do to resolve this problem you're experiencing. Please send a direc
Gift card kept getting declined during transactions
Hi, I received a $200 gift card, but I only managed to use it twice for purchases, and it kept getting declined even though I still have around $100 for balance. I wonder why and how I can resolve the situation? Thanks!
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@XfinityGabriel Absolutely WRONG. My Gateway is in BRIDGE mode (and I need it to be that way), and there is no way, either with the APP or via the IP address to now access the Gateway. They only thing you get at 10.0.0.1 is Managing your ho
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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user_62hgi0 Hello! Thank you for reaching out to us here on our Community Forum. If you have not already done so, we suggest contacting our Xfinity Incentive Team directly at 1-833-269-9036. They should be able to accommodate your request.
XfinityBenjaminM
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Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
Question