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It freezes at every ad break. Very frustrating.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@Jrst1 did you find out if this was legit?
Is Xfinity Rewards email legit?
I received an email from support@xfinityrewardswinners.com stating that I won a sweepstakes that I entered in the Xfinity Rewards portal, which is true as my entry shows up in my account. Trying to confirm if this is legitimate, as the whole process for redeeming the prize is clunky and rather sketc
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It looks like the app has been updated a few point releases since I’ve originally posted about this problem. I’m still having the issue. Communication via DM does not seem to be very effective for me in this circumstance. I really wish I could call s
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
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Hey @user_0xui10, Thank you for visiting our official Xfinity Forums Community support page. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xf
Cable line is down on the road!
A storm came through and knocked down the cable line. It’s on the road. Cars will be driving over it. Need an Xfinity crew to repair the cable.
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Yay! ❤️ It's always awesome to hear when an agent provided an outstanding experience, @user_gfz628! We would really appreciate if you are able to share that with our Thanks team, https://www.xfinity.com/support/articles/share-a-compliment, in a quick
To do a survey of customer service
Want to do survey of a member of your customer service agent
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Drop bury cable comes from my neighbor's house, not the utility pole, lots of loose wires on pole/active cable above ground, in my yard..
Back in the middle of November, my western neighbor was outside at the utility pole with an Xfinity worker. The worker cut one of the cables coming off the pole and said "no go in and see if your internet still works". My neighbor came out and verified his internet was still functional (this was my
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Your Home Network
I really appreciate the friendly and professional customer service that I received from Brandon, while visiting the Pikesville Xfinity Store. He provided the products that I requested.
To do a survey of customer service
Want to do survey of a member of your customer service agent
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Thanks for taking being a part of our Xfinity Community Forum @user_yl40v5. Thirty years is an incredible milestone! It’s disheartening to hear that your move, hasn't provided the fresh start for your service that you expected. To get this mo
Audio video issues
I have had Comcast for over 30 years. My service in the Philadelphia area was great. I moved to south Florida 10 years ago and service has been faulty. I assume many of the issues were related to service in a condominium. I have recently moved to a home in western Delray Beach and I had hopes that a
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Hello @jdawg90, I can confirm that this code typically means there's a signal issue or interference outside the home. These types of issues are typically temporary. How long has your box been down?
XRE-03059...Again
Getting XRE-03059 on ESPN, local ABC station, etc. This has happened multiple times since mid-December. Often there's "no outage" and I'm gaslit to believe it's our stuff and then, magically, planned maintenance or an outage pops up and when that's completed everything works again! We haven't had an
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Cable line is down on the road!
A storm came through and knocked down the cable line. It’s on the road. Cars will be driving over it. Need an Xfinity crew to repair the cable.
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Customer Service
20% Packet Loss
A few weeks ago, the WiFi card on my XB8 failed so I exchanged it for a new one at my local Xfinity store. Now, when I am gaming on my PS5, I am getting consistent packet loss/late packets, especially if one or more devices are streaming. This was never a problem with my old gateway. Using a packet
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Your Home Network
Why does Comcast make it so hard to get help or am I doing something wrong?
I am trying to change my internet service, I have tried assistant I get nothing. When I change my service I currently have a modem from Comcast that gets 600mb yet my lower change says it is not compatible. Feeling like I am jumping through hoops. Can someone please help?
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Your Home Network
Thank you for taking the time to reach out to us @user_bwk319! I’m really sorry for how difficult your recent experience has been. Our team would love the opportunity to review our available options with you. Could you please send our team a di
5+ Year Loyal Customer: The "Downgrade Penalty" and Accessibility Failures
I have been a loyal Xfinity customer for over five years personally, and I grew up in a household that used your services long before that. Despite this loyalty, my recent experience with your customer support has been the worst I’ve encountered. I am currently facing a "downgrade penalty" where red
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Moving abroad
Hello, I will be moving abroad on March 31st, 2026 and would therefore like to end my internet subscription . What do I need to do? Many thanks.
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Your Home Network
We also had a maintenance ping on the outage map in January, which actually didn't do anything to alleviate any of the issues we've been experiencing. I was hopeful the issues would be less frequent, and they actually seem to be getting worse and mor
Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit
I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an
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We're also supposed to have 300 hours with TV Plus after changing from our old plan in December. Or at least that's what I read before signing up. With 6 recordings totaling 409 minutes, we're at 5% used. Well, 409 minutes is approximately 6.8 hours.
dvr limit keeps changing from 20 to 300 back and forth
My streaming app DVR limit keeps changing from 300 to 20 to 300 back and forth before my eyes. Should stay at 300.
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5+ Year Loyal Customer: The "Downgrade Penalty" and Accessibility Failures
I have been a loyal Xfinity customer for over five years personally, and I grew up in a household that used your services long before that. Despite this loyalty, my recent experience with your customer support has been the worst I’ve encountered. I am currently facing a "downgrade penalty" where red
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Customer Service
Sounds about right. I don't know what they're doing to their system (even if we just had some transparency that they were tearing it apart and updating it I could give grace) but for the first time in 10 years as an Xfinity customer we've had issues
Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit
I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an
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file a complaint
Supposed to have a $297.56 credit on bill but Xfinity won't apply it. I have had two video conferences with them recently and they say they will take care of it but nothing happens. I have been to the Xfinity store numerous times. I was supposed to have a $66.00 credit because we cancelled that subs
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Your Home Network
I think these helpers might be bots! I finally chattered with a real person and still no remedy although he agreed there was some issue with the cable plant. Seems like over-subscribed. Essentially don’t expect much between 3-6pm
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Packet Loss on a regular basis
I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh
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