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Apologies for the confusion gbge21. You would just type "Xfinity Support" in the to field after signing in.
rewards
can no longer access xfinity rewards telling me sorry, you're not eligible to redeem benefits. i cleared cache and even tried a different web browser. still same message
Question
I had a free subscription with my old account. And I’m trying to activate my subscription on the new account.
Peacock Error
I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.
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Good morning, @user_x6gmv6 ! I’m sorry to see you go, and I understand you’d like to get this taken care of without having to call. Please send us a DM with your full first and last name and full service address, and our team can assist y
Cancel my subscription
Please cancel my subscription now. It’s legally required that I can cancel without calling since I didn’t sign up via phone.
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@XfinityJustinM That outdated file should be taken down.
ARRIS G36 – Slow upload speeds
Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my subscription
Please cancel my subscription now. It’s legally required that I can cancel without calling since I didn’t sign up via phone.
Question
... The file you shared is from 2 years ago, and is not the most recent ... For the current list of compatible devices, follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned. The G36 is listed und
ARRIS G36 – Slow upload speeds
Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl
Question
user_yfgn5q Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message
XFINITY WIRES STILL DOWN IN MY DRIVEWAY
we had a severe storm in May and the wires came down and the driveway for Xfinity and electric the electric company put the wires back up at Xfinity wires are still down in our driveway since May since then I’ve complained Xfinity has come with their technicians and then they turn around and leave b
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footprint*
Transferring Service
I am moving to a new address, and I want to transfer my internet essentials to it, but can't at the moment due it apparently being out og Xfinity's footprint
Question
user_0011 Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. I understand you mentioned that you're moving out of our footpring. Correct?
Transferring Service
I am moving to a new address, and I want to transfer my internet essentials to it, but can't at the moment due it apparently being out og Xfinity's footprint
Question
Did you previously have a Peacock subscription on the old account, or are you trying to activate or sign up for the subscription now?
Peacock Error
I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Internet Service
I would like to cancel my Xfinity Internet service. I have tried using Xfinity Assistant, but it cannot process cancellations. I also called customer service, but the automated system indicated that the department was closed. Could an Xfinity representative please assist me with canceling my service
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Same Problem, They should have fixed this by now. Customers Last with this company!
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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@sub_kp @XfinityJeff Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publi
Urgent: NETTV Streaming Access Issue – Connection Reset on Internet
Dear ISP Support Team, I am writing to report an ongoing connectivity issue with NETTV, an IPTV/OTT streaming service from Nepal, while using my ISP residential internet connection. BACKGROUND AND SERVICE INFORMATION: NETTV is a Nepal-based IPTV/OTT service provider broadcasting Nepal Premier League
Question
Sorry @user_5s6gtq to remove voicemail we need to open a ticket with XM upper tier support team which means a live person is required. Could you please send our team a direct message with your full name and full address? To send a direct message: Cli
remove voicemail from mobile line
I want to remove the voicemail provisioning feature from my line without speaking to a live person
Question
Unable to connect
My Comcast email works perfectly through Xfinity webmail, including sending messages. However, Apple Mail on my MacBook stopped sending, and my iPhone won't let me add the account. Both say the username or password cannot be verified. I've confirmed my password, enabled third-party access, and check
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XFINITY WIRES STILL DOWN IN MY DRIVEWAY
we had a severe storm in May and the wires came down and the driveway for Xfinity and electric the electric company put the wires back up at Xfinity wires are still down in our driveway since May since then I’ve complained Xfinity has come with their technicians and then they turn around and leave b
Question
Hi @user_3w4trz,Thanks for making us aware of this issue. We can help with your extender that was not delivered to you. We'll need to review your account to confirm the best path forward. Please send our team a direct message with your full name and
Extender
I never received my extender even the company states they sent it..a lot of my packages are delivered to the projects instead of my home.. please advise
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Transferring Service
I am moving to a new address, and I want to transfer my internet essentials to it, but can't at the moment due it apparently being out og Xfinity's footprint
Question
Good morning, @user_fu2qqb ! I’m sorry your service still isn’t working after transferring it, especially since you wanted to continue using your current modem. Please send us a DM with your full first and last name and full service addre
XfinityRichard
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Transfer
I transferred services and told her I want my same current modem, my service still not working
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