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Equipment not delivered
Hello Xfinity Support, I’m reaching out regarding my Xfinity equipment delivery. According to the tracking information, the package was marked as delivered on September 15, but I have checked my building and delivery area and cannot locate the package. It appears that I never received it. My service
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Your Home Network
Device compatibility and activation
I just purchased an internet plan, and wanted to accept the 1 year of free mobile data offer. I have a Samsung Galaxy s23 ultra. And when checking the IMEI number during the activation process it says it's compatible one moment, but not the next. I haven't received or set up my router yet however, s
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Devices
Paperless Billing and Autopay Discount Not Showing on Upcoming Charges
I have Xfinity Wifi internet with Autopay (with a bank account) and Paperless billing which have been giving me a $10 discount. I upgraded plans about a week ago and the discount did not show up in cart during ordering. Upcoming charges are also not showing it. I was hoping this would work itself ou
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Billing
Cancel Appointment
i would like to cancel the appointment for them to come tomorrow to install the cable and internet.
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Customer Service
@XfinityAmandaB sorry for a delay. I think our first submission was maybe 2 months or so ago. We called multiple times and were directed to an automated message which then said we were on a list but no one ever came. Is there a number we can have to
Low hanging frayed line
We have a low hanging frayed line. We reached out weeks ago and have submitted multiple “tickets” via an automated assistant and have heard from no one. How can we get this resolved
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Hello @user_r9crds, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name and address, I'd be more than happy to look
Damaged green utility boxes outside hone
I have three rusted and damaged green comcast utility receptacles outside my home. How can I get them replaced/repaired? Wires hanging out of the bottom. Very undigjtly. B
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Still being billed even after "We received your cancellation request" email.
Hi, I received a "We received your cancellation request, and we're on it" email on 8/28, but am still being billed (one for the month of September and one for next month).
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Your Home Network
Misleading Information and Unhelpful Customer Service
I’m really disappointed with my experience with Xfinity, both at the store and with online customer service. When I signed up for my internet plan, the Xfinity store associate told me I HAD to activate a $15/month mobile line in order to keep my internet price locked for 5 years. I trusted what I wa
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Customer Service
@Gabriel_Williams-2585, Hello! I understand wanting to wait to activate it so you are not paying for 2 at the same time. Your bill would still be due on the same date it shows on your statement. That is based on the date your order completed and the
Xfinity Billing Date Inquiry
Hello, I chose to ship the WiFi late September in expectation to use it right away, but it turns out my college roommates and I were already paying for another month of WiFi on your other plan, so I withheld activating the WiFi. I plan to activate the WiFi I ordered later tonight, yet the billing is
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Unlocking the phone to use an additional international SIM card.
I need to install a Ukrainian SIM card on my phone. After installing it, I found out that it is an eSIM, but it doesn’t work. Can I temporarily unlock this phone so I can use it when necessary?
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Customer Service
Cable tvs
Neighbors and I having trouble with cable called numerous times problems not resolved if problems persist we should get refunded
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Channels and Programming
That public WiFi Hotspot is completely separate and it can't affect your private network.
Xfinity Cable Modem with WiFi LAN
When the Xfinity Cable Modem was installed, our secured home WiFi appeared on our computer's available WiFi networks list as secured - which is good. But, another WiFi network labeled as "xfinitywifi" that is unsecured also appeared on our computer's WiFi network list. When we removed the power from
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Cancelled subscription and was supposed to receive a refund, instead received next bill + price increase
Called customer service and while they wasted hella time trying to get me to subscribe to more things and change my mind, which was a huge pain, they eventually let me cancel my subscription and said I would be getting a refund and cancellation confirmation email. I received the cancellation email t
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Billing
Thanks for allowing me to review your account. We confirmed that your issue has been resolved. I'm happy to hear that this worked for you. Please remember that if you need anything else or have any other questions, feel free to open another post, and
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un
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@fleawillie, thank you for that update, I appreciate it! If that's the case, go to Settings > Security > Email Safe List & Blocked Senders in Xfinity Webmail to add unwanted addresses to your blocked list. Custom Filter Rules: Go to Emai
email assistance
How can I have my email set up to reject email from a certain email address and not have it go to spam folder
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Nec code for cable depth
the electrical code for coaxial cable appears to state that direct bury needs to be 24 inches deep and buried in conduit 18 inches. I see on here a response that Comcast depth varies 6 to 18 inches of cover. Can you confirm the amount of cover is supposed to be 18 or 24 inches for my area or can you
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X1
Hey there, @user_456fp3, thanks for reaching out through Xfinity Forums regarding your prepaid card. We would be happy to help you with getting a new card issued. Can you please send us a direct message with your full name and your full address? Ho
Expired Prepaid Card
Hello, I finally found out what I wanted to use my virtual card for and found my balance at zero. I never once used the card and didn't know there was even an expiration date. I would love to have another card reissued so I can use the funds for the purpose I intended too. I have been a loyal custom
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Magic jack has taken over my landline and has voiced over my own announcement ... https://help.magicjack.com/faq/support/get-started/set-up-your-device/ says: Can I use my answering machine with magicJack? Yes, once you turn off your magi
magicjack
Magic jack has taken over my landline and has voiced over my own announcement so that those calling me think they have the wrong number. how to fix?
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Hey @Joshua_9712, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Apple iPhone 18 Pro Max preordering process. There is a lot of interest for that phone. Thankfully I got my pr
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$0 DPP Limit
I have been with Xfinity for I think 2 years now for Internet. 1 for mobile. However I’m trying to finance the new iPhone 18 pro max though xfinity and it will not allow me. It’s stating it’s due to $0 DPP Limit. When I switched my mobile carrier to Xfinity, I brought my own phone so no credit check
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