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@sayheykid I will try that. But will the restored keep recording?
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Promotional cards
Who do I speak to regarding a promotional $200 prepaid card NOT working?
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Customer Service
Having an issue today - just getting 3 dots like it is loading, removed and reconnected all cables, went online and restarted and 'updated' the box per xfinity website and still not loading. Nothing is working, HELP!
No NFL and Red Zone
What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de
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No problem, @user_nomz5p. As long as it is a separate student account it should work, you'd be selecting the offering at the time of creation. We have limited visibility to the promotion, when you are selecting the offer at creation I would recommend
Verified Student - Xfinity Chat Quoted $50 1 Gig Student Plan But Can't Apply It
I'm an existing Xfinity Internet customer of approximately two years. My current 1 Gig promotion is expiring and my rate is increasing. I completed Xfinity's SheerID student verification successfully and received confirmation that my student status was approved. Today, an Xfinity chat representative
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Promotional Mastercard NOT being accepted
I have tried using the $200 “credit” card online at at least 3 different retailers over the past couple months. It has been rejected EVERY time! So far, this promotion has been pretty worthless. I’m very disappointed!
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Customer Service
Need help removing TV service / switching to Internet-only
Hello, I currently have a TV and internet bundle, but I do not use the TV service at all. I am looking to completely remove the TV service from my account and move to a current standalone internet-only plan (like the 300 Mbps or 500 Mbps tier). I tried doing this online but the website forces me to
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Customer Service
@XfinityJustinM Thank you, Justin. This is much more helpful than the information I received through chat. Before I create a second account, can you please confirm a few things so I don't accidentally interrupt my existing service?If I create the ne
Verified Student - Xfinity Chat Quoted $50 1 Gig Student Plan But Can't Apply It
I'm an existing Xfinity Internet customer of approximately two years. My current 1 Gig promotion is expiring and my rate is increasing. I completed Xfinity's SheerID student verification successfully and received confirmation that my student status was approved. Today, an Xfinity chat representative
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Hello @user_c2ah3c, thank you for taking the time to leave a post. Sorry for the frustration you have encountered after waiting beyond the expected contact timeframe and already investing so much time into these concerns. If an FCC complaint has been
Still have not been contacted , issues going on 10 days!!!!!!
I am following up because I still have not been contacted by the appropriate Xfinity executive support representative regarding ticket [Edited: "Personal Information"]. I was specifically told that I would be contacted within 24–48 business hours. That timeframe has passed, and despite my follow-up,
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@user_8e6mgy I was trying to reply to @Vandal21891 who said, "I spoke with a tech today from the "advanced team" who said the known issue has a target date for resolution of October 10th. Of course he said that could change. We'll see."
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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@user_ylir01 Thank you for taking the time to reach out to us here on our Xfinity Forums! Have you tried any troubleshooting steps yet, such as troubleshooting via the Xfinity app to send some refresh signals to the box? Or have you tried unplugging
Redzone Network
Redzone network is not working on my cable. It will come in for a few seconds and then go to a black screen
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Hi @user_nomz5p,I hope this semester has started off well for you! Sounds like you have learned a lot about the program already, but allow me to tie things together further. The student offer can only be added via self-service online or at a Xfinity
Verified Student - Xfinity Chat Quoted $50 1 Gig Student Plan But Can't Apply It
I'm an existing Xfinity Internet customer of approximately two years. My current 1 Gig promotion is expiring and my rate is increasing. I completed Xfinity's SheerID student verification successfully and received confirmation that my student status was approved. Today, an Xfinity chat representative
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Redzone Network
Redzone network is not working on my cable. It will come in for a few seconds and then go to a black screen
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Customer Service
Verified Student - Xfinity Chat Quoted $50 1 Gig Student Plan But Can't Apply It
I'm an existing Xfinity Internet customer of approximately two years. My current 1 Gig promotion is expiring and my rate is increasing. I completed Xfinity's SheerID student verification successfully and received confirmation that my student status was approved. Today, an Xfinity chat representative
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Billing
Cannot tune in Fox or ABC channels
We have been getting error XRE-03059 when trying to change to abc (187) or Fox (190). Also not getting responses from Chat agent.
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Channels and Programming
Awesome, thank you so much!
Request for EPON Member-Owned Router Provisioning – xb7 / ONU
I recently moved and now have xfinity fiber rather than cable. I had a tech come out for a pro install upon moving this week, and I have now also spent a few hours already chatting with support, but not finding anyone who can provide what I need. I have my own Firewalla Gold Pro network and would li
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glr_08 thank you for using the Xfinity Community Forums page to reach out today. I am more than happy to assist you with your switch to an internet only package. I can understand not finding the value in the video service if you aren't using it. Let'
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Need help removing TV service / switching to Internet-only
Hello, I currently have a TV and internet bundle, but I do not use the TV service at all. I am looking to completely remove the TV service from my account and move to a current standalone internet-only plan (like the 300 Mbps or 500 Mbps tier). I tried doing this online but the website forces me to
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