Xfinity Community Forum

Good evening @user_tv79aj, and thank you for reaching out on our Community Forums. We appreciate the opportunity to help. Missing a remote will not result in unreturned equipment charges. Unreturned equipment fees are based on whether the Flex devi

XfinityAlyssaA

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1 hour ago

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Charge for lost flex remote

What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?

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Charge for lost flex remote

What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?

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Customer Service

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Hey @user_l1zpem, Thanks for contacting us! Can you please provide further detail into the issue at hand? Is your bill fully paid and up to date? Do you see an error message/code being displayed? Please provide as much detail as possible so we can be

XfinityDemitrius

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1 hour ago

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Help

My tv says to give you a call

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Wi-Fi out since Tornado ( South Suburbs)

Tornado hit down on the 27th Wi-Fi and power goes out totally understandable but power was restored within 2-3 days still no Wi-Fi understandable a lot of damage was done but fast forward a week later Wi-Fi is still out with no expected restoration date is not acceptable and not being able to get in

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Your Home Network

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Wifi is not stable

Trying to talk to someone but cant

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Your Home Network

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Thank you for both understanding my question and providing an honest response! For what it's worth, Spectrum Mobile's site states:"As a Spectrum Mobile customer, you have access to a nationwide network of WiFi access points. Connecting to Spectrum W

scoot86

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2 hours ago

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Xfinity App Hotspot Map shows 'Spectrum Mobile' SSIDs — Expected behavior for Internet-only accounts?

Product Question: In the Xfinity App hotspot map, locations broadcasting the 'Spectrum Mobile' SSID are displayed. As an Xfinity Internet-only customer (non-Xfinity Mobile subscriber), am I eligible to connect to these locations using account credentials, or is the map displaying MVNO partner hotspo

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user_cnvlzw - Thank you for your feedback. This is not the experience we want for any of our customers. Our team is committed to helping and will do everything we can to work with you toward a resolution. Please send us a Direct Message. On a Desktop

XfinityThomasA

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2 hours ago

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

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Have you already deleted the Xfinity Stream App, and reinstalled it on your devices?

XfinityJon

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2 hours ago

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Recordings that show up on box do not show up on Roku app until much later

I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.

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@user_yor6i0 Hi there, thank you for taking the time to provide such a detailed account of your experience. I sincerely apologize for the ongoing issues you and your family have encountered. I would like the opportunity to thoroughly review your acco

XfinityCarolyn

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2 hours ago

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Service failure

I am writing to request an immediate executive-level investigation into a longstanding and progressively worsening service failure affecting our Xfinity Mobile account. My family currently has four Xfinity Mobile lines as part of our Xfinity bundle, which includes television, internet, and mobile se

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Phone stolen during shipment

It has been nearly a week now and still no resolution from Xfinity about this concern. My phone was stolen in shipping. Xfinity did not successfully get the phone into our possession and now I’m being charged for a phone I never received. This company has the worst customer service that I have ever

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Devices

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Hi there, @Wize_One! I am sorry to hear your service is offline and understand needing that fixed ASAP. Our team can check if there are any sooner times available. We also have the appointment waitlist, https://www.xfinity.com/support/articles/appoin

XfinityRay

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2 hours ago

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Emergency Escalation Request: Total Service Outage & Delayed Appointment

Hello Xfinity Support Team, I am writing to request an emergency escalation for my account. My internet service is completely offline, and the earliest appointment available through the automated system is delayed far too long. Because I rely on this connection for my livelihood, a prolonged total o

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Service failure

I am writing to request an immediate executive-level investigation into a longstanding and progressively worsening service failure affecting our Xfinity Mobile account. My family currently has four Xfinity Mobile lines as part of our Xfinity bundle, which includes television, internet, and mobile se

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Customer Service

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I followed up the TV box order since it was not arrived after 5 days . The live agent told me that my order was cancelled. I don't get the clear reason to cancel it. I was told it was either my alternate address was blocked? or my bill ? Neither made

user_cnvlzw

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2 hours ago

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

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Internet special removed

An agent lied to me and took away my internet special pricing. Comcast v won't correct it even though it was their mistake.

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Email

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Emergency Escalation Request: Total Service Outage & Delayed Appointment

Hello Xfinity Support Team, I am writing to request an emergency escalation for my account. My internet service is completely offline, and the earliest appointment available through the automated system is delayed far too long. Because I rely on this connection for my livelihood, a prolonged total o

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Customer Service

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One of the reasons I added premium sports service at Comcast was, among other things, to have access to the NFL Channel. I've been on the edge over cutting the cord with Comcast, but this may well be the tipping point. I'd rather subscribe to

user_dy1gai

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2 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Hi there @slh1 the email moving over to Yahoo is a real update. If you want to make sure this is a real email you can check the sender, which should be: xfinity@updates.xfinity.com. Do not click on any links from the email if you are unsure. You&rsq

XfinityEva

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2 hours ago

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live representitive

How do i get to speak to a live representative about yahoo mail activation. I keep getting spam emails: Comcast@/XFinity 2026 Dear Valued Customer, Last month, we informed you that the previous version of our Webmail would be suspended effective August 10th 2026, due to recent changes in our partner

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Hello @user_7cso2o and thanks for reaching out on our Xfinity Community forums! I can certainly understand wanting your service canceled as soon as possible, and we'd like the opportunity to help make sure your request is handled correctly. So we

XfinityCliff

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3 hours ago

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Cancel service immediately

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Alright, I can certainly set a reminder for us to check in next week. 😀 Was there anything else I could assist you with currently?

XfinityJon

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3 hours ago

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help with email not getting thru

I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g

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It has mainly been not working for the past month but the last couple of days it is and they had given up on it, weird. Please check with me next week around this time and we shall see. Seems weird and they could see no reason I w

user_wvs6q5

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3 hours ago

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help with email not getting thru

I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g

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