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We can help with your request, user_4f4bue. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sign In" if necessary • Click the "Direct
Xfinity Cancellation Request
I would like to cancel my Xfinity service without needing to call. It looks like I can't get direct messaging feature until I post here. Please advise.
Question
No thank you, i'd just like to cancel.
Xfinity Cancellation Request
I would like to cancel my Xfinity service without needing to call. It looks like I can't get direct messaging feature until I post here. Please advise.
Question
user_u0eae8, I hear your frustrations, and after being with us for over 40 years, you deserve better than feeling unheard or overlooked. Listen, I am located out of Texas and I will be honest, you've been a customer longer than I've been alive and I
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
I am having the same problem of deleting “just this channel” on the last channel history. It says it is now deleted but the channel still shows up on the last channel history after that. This just started happening for me.
Last Channel Delete Not Working
On all TVs, cannot clear Last Channel, either individually or all history.
Question
Frequent Internet Speed problems
I pay for Internet speeds of 2GB. I routinely find my speeds are less than 1MB. I have called in with this problem several times over the past couple years. Technicians come out, modems get changed, but it always ends up back and this ridiculous service. I just rebooted my modem and router. I am att
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Your Home Network
Thank you for posting on our community forums for assistance, user_4f4bue. We're sorry to hear you'd like to cancel the service. Is there a particular reason for it? Or anything we can do to turn this around?
Xfinity Cancellation Request
I would like to cancel my Xfinity service without needing to call. It looks like I can't get direct messaging feature until I post here. Please advise.
Question
Closed
Xfinity Cancellation Request
I would like to cancel my Xfinity service without needing to call. It looks like I can't get direct messaging feature until I post here. Please advise.
Question
•
Sign-In and Account Management
... The link in the text takes her to my account. ... Actually, it takes you to whatever account you happen to be logged in with. The link translates to https://www.xfinity.com/mobile/my-account/settings
Text from debt collector
Hi! My daughter is getting text on her mobile phone from a debt collector, but she has never had an account. I’ve tried to contact Xfinity through the phone numbers and they can’t find an account for her either. My account is up-to-date and payments and I’m on auto pay. We’re trying to get a resolut
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I understand where you’re coming from, and I appreciate you being candid about how this has felt, especially when it seems like you’re not getting a direct answer @csigrissom. To clarify the Peacock portion specifically: the Peacock Pre
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
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Thank you for confirming that @JakeTheArmyGuy. Have you also tried uninstalling and reinstalling the app?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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@XfinityAlyssaA Yes, all cables are connected securely. Every other app is working fine, and I also reset my router.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Cable tv came to my city over 40 years ago. The service stayed the same even though it had many name changes. I have been a loyal customer the entire time. My bill 40 uears ago was $10. Today it is just under $380. There is no way that my bill has ev
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Hello @user_4hcmgg thank you for reaching out on our community forum. I understand that this can be frustrating and I would like to take a look and see what is going on with the device and why they are telling you it is blacklisted. Please send us a
Black listed because I’m switching carriers! Shame!
I switched carriers after many years with Xfinity. I can’t turn my phone in for trade in with the new carrier because Xfinity has black listed it. This is sneaky and shady business practices. I’ve spent hours on the phone, over 7 separate calls and they don’t fix it. They claim to fix it but it’s st
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What will sending a direct message to do other than have someone try to get me to downgrade my plan? Xfinity never offers promotions on the more sports and entertainment packages and probably never will and keeps saying that so they don't have to do
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
Question
user_u0eae8, you're very welcome! 😀 - I'm sorry, I am having a little difficulty understanding what you're implying. Could you retype your response and verify your statement prior to posting?
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Thank you very much. I still would like to have a conversation a oit my service
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
I tried to reset the catch and turned the watch history off and then back on. It ended up clearing all the history. However, I changed the channel to several different ones to build back up some history and then attempted to delete just one channel w
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Last Channel Delete Not Working
On all TVs, cannot clear Last Channel, either individually or all history.
Question