Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (439.1K)
After directly messaging with the Xfinity Support representative in the forums, it is clear that Xfinity will not honor the offer they made (I have documentation). I am okay in being pushed to leave Xfinity and become an AT&T customer from now o
Where to file a complaint about bait-and-switch tactics by Xfinity?
Absolutely horrendous Xfinity experience. Was offered a package and accepted it from a support person who stated confirmation would arrive in email in 1 hour (I have the live chat transcript and screenshots), only to have it never show and not honored when I reached out and was shuffled across 6 oth
Question
I want to verify my credit card number .
Update Credit Card Number
have a new credit card. I have previously authorized my monthly payment to be taken from my credit card. I want to continue with , but weant to give you the new card numbner
Question
Message was sent and I will update this when I hear back
Connection gets worse at night
Never really had any issues but lately every single time at night 6pm-10pm I get minor packet loss in games and discord. If i check my connection speeds are fine, jitter is fine, packet loss seems fine but I am assuming it would only appear when it happens as it happens in bursts. This neighborhood
Question
Hello, @user_jdlhoj! Thanks for reaching out to us here on the Community Forum. We can assist with forwarding this request. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper
Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
Question
Device credits not being applied after trade-in
I traded in an iPhone for an iPhone 17 a few months ago. The trade-in was accepted and the device credits were successful applying to the account each month. Suddenly, after a few months, they stopped applying and my bill jumped up. The customer service rep said that the line was not on an eligible
Question
•
Devices
It's almost impossible to watch. Xfinity usually only messes with MS Now on an important news day. Watching these Olympics on NBC is miserable.
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
Question
user_47ypua Hello there! Our team is here happy to work with you and help. We are here to turn your situation around, please send us a DM to get started. To send a "direct message" / "private message" message to Xfinity Support: • Clic
Need to contact corporate
Customer service has sent me the wrong phone. I have spent over eight hours contacting them and no one can send me a return label in an attempt to get the correct phone. I have been to a Xfinity store with no help. Does anyone have a way to contact corporate or any advice?
Question
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:&
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
Question
DeaconBlue, I understand this option hasn't worked for some. On your end, did you use any improvements after the equipment swap?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
SPAM CALLS from 1800-266-2278 saying its xfinity comcast
Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu
Question
•
Customer Service
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
Question
•
Home Phone Service & Equipment
I am needing an easement release letter to build a shop in the south east corner of our property. [EDITED: Personal Information] Note: This comment was created from a merged conversation originally titled Easement release letter
Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
Question
Greetings, @user_9kwt9v! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these downed wires. You have definitely come to the right place for assistance.
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
Question
Hi there, @Angell! Thanks for reaching out to us here on the Community Forum, and sorry to hear about the trouble with getting Netflix deactivated. We can help! Please send a direct message to us by clicking the chat icon in the upper right corner of
How to contact a Netflex order that I am billed on my Xfinity account
When i upgraded to my I phone 17 the girl told me she had canceled my netflex account but I am still being charged. How do I get rid of this $24.99 charge each month???
Question
user_d4q4x9 We support the entire forums platform, I can assure you that the XB7 is working strong, we are happy to investigate the situation. You can easily reach back out when you have more time, and we can dive in to get this sorted out. Appreciat
Bridge Mode missing on XB7
The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.
Question
Hello, @user_npvujg If you receive Peacock through a NOW or Xfinity service, or redeemed an offer through Xfinity Rewards, you can activate your Peacock subscription by following these steps: Go to xfinity.com/yoursubscriptions and log in
Peacock subscription
My package includes peacock premium and yet when I logged in using the same email as goes with my Xfinity account it required me to pay $10.99 and set up a monthly account. How can this be addressed to be included in that cost?
Question
Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
Question
•
Customer Service
Note the lack of any submenus under gateway and the blank line that shows where bridge mode button would be. I'll contact the team when I am out of work. I would suggest looking in the forums for others that had the same issue prior to a general res
Bridge Mode missing on XB7
The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.
Question
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
Question
•
Customer Service
@Auguru You would also need to use their XB10 (DOCSIS 4.0 / Full Duplex capable) gateway device in order to get 2 gig up and down symmetrical speeds.
EG
commented
50 minutes ago
to the conversation:
0
1
Hitron Coda56 software/firmware versions and performance on 2 Gig plan
I have been using a Hitron Coda56 modem on my 2 Gb plan for the last 18 months. So far, I've been very happy with the performance which has been improving as the Next-Gen/Mid-Split provisioning upgrades have rolled out. I am getting ~2 Gb download and ~ 350 Mb up. I see my plan says it should be 2 G
Question