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I have Disney plus with ads go no ads
i have Xfinity streaming. I had a lot of trouble getting disney plus to work as part of the streaming package. After much time and being on this forum and talking to xfinity it was fixed. But i want to pay the extra $7 per month so i can have NO ADS on Disney / Hulu. The website, the app, won;t let
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Xfinity Stream Website
How to activate streaming after installation of a new Xfinity gateway modem
I’m replacing a Netgear modem with an Xfinity gateway modem because I’ve had nothing but trouble with the Netgear. I have successfully installed the gateway and have a new username and password that connects me to the Internet. The TV works for basic television, but I can’t get any streaming. It jus
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Customer Service
@XfinityDena I started internet service in January, but I was able to use the promotion at the beginning of August and my Xfinity app still says “Claim your free line”
Wasted Promotion
I’m supposed to get a free mobile line as a benefit that comes with my internet plan. I attempted to use this benefit and ended up with a monthly fee of around $15. I missed the delivery of the phone because I was on vacation which prompted an automatic return. This somehow cancelled the whole promo
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The issue (unable to view a single episode within the series) was present on both on the xfinity stream app and on my home tv with the x1 box in my home. The rights/access issue has been corrected and this thread can be closed. Thanks
Media rights tagging error
The Lioness S3E4 is uniquely locked to the standalone app despite having the Showtime bundle. Like all other episodes the current season it should be tagged to “free with paramount+ with showtime” but S3E4 is only available within xfinity for standalone subscribers of paramount+ which is an xfinity
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Same issue here. Very annoying!
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Xfinity stream app is not working on Roku tv…help!!
Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming and attempting to resume." This has gone on for a few weeks. We have tried restarting the R
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The house had xfinity hooked up before it got remodeled. When i last checked, the cable was disconnected outside from the xfinity box.
Outside cable connection to xfinity box
need xfinity to connect the outside cable to their xfinity box. Do i need to pay for that? I can do inside installation myself
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Incorrect charges
I cancelled ALL of my Xfinity services in-person at a store in Chicago, IL and returned all of my equipment on July 1, 2026. I double checked to ensure ALL of my services were ended (I believe they incorrectly ended them and mobile services were still active without my consent or knowledge). I then
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Billing
Thank you for reaching out here about your issue with the service on your Smart TV. Are you logging into the Xfinity stream app with your username and password?
Need technical support for cable TV i want to speak to a human
I am trying to log on our smart tv to cable xfinity, and cannot seem to do it. I've been trying to get hold of a human to talk me through the process and instead keep getting looped in some ai hellscape.
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Good day Mhumfleet! I'm glad you stopped by our community to let us know about the debris belonging to us behind your home, and we'd be happy to ensure it gets cleaned up 👍 To get started, please send us a direct chat message with your full name, th
Utility Cover on ground behind home
There has been some kind of service going on about 3 months ago. there are loops of cable in the pit and the lid is on the ground. Can someone come and finish the task and cover the equipment soon?
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Internet not connecting
I moved from an apartment to another and since arriving at the new location, my Xfinity modem is not connecting. Can you kindly help?
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Your Home Network
That's wonderful news! We're glad that the modem placement has helped immensely with your home camera connections! If there are any other home service questions we can help with, we're always right here for you.
extend my dual ssid network
I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?
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Need technical support for cable TV i want to speak to a human
I am trying to log on our smart tv to cable xfinity, and cannot seem to do it. I've been trying to get hold of a human to talk me through the process and instead keep getting looped in some ai hellscape.
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Customer Service
Utility Cover on ground behind home
There has been some kind of service going on about 3 months ago. there are loops of cable in the pit and the lid is on the ground. Can someone come and finish the task and cover the equipment soon?
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Customer Service
Can not cancel my appointment
I am moving and having a new gateway delivered. I did NOT select to have it installed by a technician but I recieved an email that I have an appointment. There is no option to cancel on the website or app, only to reschedule. The AI chat bot just keeps spewing my appointment details at me when I ask
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Customer Service
We appreciate all the info and answers t our questions. We're happy to look further into this for you on your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper
terrible phone signal maps no longer working
My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t
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The technician moved it downstairs and my Brinks camera have excellent signal strength 😊
extend my dual ssid network
I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?
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Hi there user_bzbvn3! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to help with any changes you're wa
change plan to slower speed
please direct me to someone who can change my plan, or I will have to cancel.
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user_h7hwei thank you for using the Xfinity Community Forums page to reach out today. I understand that you have an issue with your Comcast mail through the Apple Mail app. I know for many customers, updating the password for the account has resolved
IMAP/SMTP authentication blocked – need mailbox reset
My Comcast email works when I log in through webmail, but all third-party email apps (Apple Mail on iPhone and Gmail) fail to connect and return “username or password is incorrect.” I have already: Reset my password multiple times Confirmed I am using the full email address as the username Verified
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Thank you for meeting us here in our community about the trouble with your uploads, @user_8pjecb. You've reached the right team for help. We'll gladly review the account to see what's happening. Please send us a Direct Message with your name and addr
XfinityLinda
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Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"
I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand
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