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Why?
At this point it’s clear you’re just trying to make people mad. Your customer service isn’t bad, it’s non existent.
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Customer Service
I have the X1 on my big TV in the living room and the rest of my TV stream. All my streaming devices are the ones that say upgrade failure.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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I'm having the same problem that started this week. I don't know how I could get rid of it. Seems like no one's helping!!
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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To clarify, the parts of the new bill's breakdown that are inappropriate are the $100 "Deposit" and the $15 "Shipping And Handling", none of which were disclosed to me when I upgraded my plan. I would like these dropped from my bill entirely.
Inappropriate Bill on Plan Upgrade
I had the 300 Mbps plan, for which I was paying $40 per month, and I just upgraded to the 1 Gig plan for $70 per month. The contract said that I would be paying a little bit over $70 per month (because of tax). This was a few minutes ago. Now, I got an email that says that my estimated monthly bill
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Thanks for taking time to post on our Xfinity Community Forums page, @user_vim3v6. Sorry to hear there was a shipping issue with the router sent. I'd like to do everything can to help with this issue. Please send a direct message including your
You delivefed router to wrong addfess
You delivered to an address I don't know. The picture posted is not my apartment. There's no way to reach a live agent CONTACT ME
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@user_ikmsev Exact Experience that I am having! There is NEVER anywhere that asks what provider you have on the Disney side of things and Xfinity has no control over this Disney Platform. It's another benefits that doesn't seem to exist in re
ESPN UNLIMITED
On March 6 I received an emais from Xfinity saying ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link] at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from pers
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Same issue on 3 fire tvs but not on Roku. Been happening all week in all fire devices .
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.
In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh
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Your Home Network
You delivefed router to wrong addfess
You delivered to an address I don't know. The picture posted is not my apartment. There's no way to reach a live agent CONTACT ME
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Customer Service
Had the exact same experience with this "free" included ESPN Unlimited through Xfinity. The App NEVER lets you select your provider like the other Apps do, such as MAX (which I also have through my Xfinity plan). Disney wants you to create a D
ESPN UNLIMITED
On March 6 I received an emais from Xfinity saying ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link] at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from pers
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Paramount+ and Showtime through Xfinity
Strange that I can watch a show live on Paramount + with Showtime through Xfinity but can’t get into it via On Demand. I’m specifically talking about The Agency’s new season. I just viewed my bill and am paying for it. Per the previous posts, sounds like I need to cancel through Xfinity and subs thr
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Channels and Programming
Inappropriate Bill on Plan Upgrade
I had the 300 Mbps plan, for which I was paying $40 per month, and I just upgraded to the 1 Gig plan for $70 per month. The contract said that I would be paying a little bit over $70 per month (because of tax). This was a few minutes ago. Now, I got an email that says that my estimated monthly bill
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Your Home Network
I can watch my recordings on televisions but the app isn't working on my tablet. I just get the 3 dots. If I click on My library I get dots for a moment and then get the message "Unavailable. Try again later. " it's been happening since Wednesday.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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@doornut after multiple calls with xfinity, them telling me I needed to drive to the store to switch my box out and one representative scheduling a tech to come out, this fixed my issue!!! You don’t know how much this has made my day after xfinity r
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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@user_b63c0c FWIW, everyone that posts here, especially the employees, are real people. Unfortunately, not every answer is in real time, or quick response, because the employees are helping other customers across four platforms [Community, R
Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
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I don’t know why this happens when people assure me in the store that the credits would carry over and now the credits are different after I switched to Xfinity mobile plus they assured me they would not change and just quietly change to $30 from $40
Billing problem
"I signed up for Xfinity Mobile in March with a documented $40/month device credit for my iPhone 16. My account is now only showing a $30 credit. The store representative assured me the credit would carry over during recent plan changes. Please review the original terms of my device agreement from M
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Hello @user_0tu7xz, thank you for reaching out on our community forum. I would love to assist you. How can we help you this evening?
XfinityAbby
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7 hours ago
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Why?
At this point it’s clear you’re just trying to make people mad. Your customer service isn’t bad, it’s non existent.
Question