Xfinity Community Forum

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Already talked to every department with you guys and even though I sent yoy guys my paid off Verizon phone you guys sent me a 200 dollar ecard. I’m going to try calling one more time, if same I will make a formal complaint with all pertinent agencies

user_44bpot

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2 hours ago

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False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

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Pluto shows

I started rewatching Survivor Seasons 1, 2, 3 & 4 on Pluto & now the early episodes are no longer available. Why? Bob

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Customer Service

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Good afternoon Teddy_Customer. I do see our expert @EG has been assisting you. Have things improved at all for you?

XfinityJon

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2 hours ago

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Packet loss starting at hop 2 through end destination.

I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses

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Hey there, d1218, thanks for joining us on our community forums! Sorry to hear you haven't been able to receive your free Peacock Premium offer. To get better idea of the issue you're having, was this offer included with your internet plan, or was th

XfinitySean

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2 hours ago

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Why can't I activate Peacock Premium after I changed my Xfinity plan

I have had Xfinity for years. I also had Peacock thru Xfinity. Recently I redid my plan with Xfinity. It once again comes with Peacock Premium. I received the Activate premium email, however when I try to activate it, I get the message that I already have Peacock. If I go into my Xfinity account, it

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Accepted Solution

user_iiaqtn My team can help you with your plan changes today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar

XfinityShawn

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2 hours ago

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Removing Unlimited Data

I want to remove the unlimited data option from my current internet plan because I don't need it anymore. I could not find the option to change it on the website. I just want my original plan without the additional unlimited data charge fee.

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user_44bpot If sending our team a direct message is not working for you, I would recommend reaching out to the Xfinity Incentive Team directly. They would have the most updated information on your Xfinity Mobile Incentive options.

XfinityMartyR

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2 hours ago

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False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

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Hi @AmyBert04, thank you for taking the time to create an official post detailing your recent experience. We would love to perform an account review to determine what the next best steps would be for resolution here. Let's get started by having you s

XfinityJustinM

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2 hours ago

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Smart watch issues/scam?

I was talked into a smart watch when I got my new phone. The agent said as long as I paired the watch with my phone I wouldn't be charged the $10 line fee because I would be using the mobile data from the phone. Upon receiving the watch I found out that that was lie number 1. However I have 2 saved

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While your services should not be interrupted in any way so long as you are working within the information provided to 811, rest assured we are here for you should that change throughout the process at any point.

XfinitySeth

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2 hours ago

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I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i

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Same thing happened to me. Xfinity password works fine on my computer, but not on my Samsung Galaxy S23+. I have rebooted the phone several times, but for some reason, it will not accept the the Xfinity password and keeps asking for it saying "There

K3MKOORS

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2 hours ago

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Email asked me for my pw and does not work

Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.

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Hello @shelbyjean107, I understand how frustrating it can be when your email server is not working properly. Did you try to log out and back into your email account?

XfinityDuron

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2 hours ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

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That is fantastic news! I am so glad to hear the Peacock Help Center was able to step in with a promo code to get you logged in immediately. Thank you so much for circling back to share your update @user_ylhys8. Have a great rest of your day!

XfinityQuemekia

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2 hours ago

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Trapped in the Xfinity–Peacock Multiverse (Send Help)

I am once again asking for assistance activating Peacock Premium through my Gig+ Xfinity plan. What should have been a simple “click here to activate” situation has evolved into a multi-platform scavenger hunt with no prize at the end. So far, I have: Spent over 3 hours in two separate live chat ses

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Hello @user_246llg, thank you for taking the time to leave a post. Sorry to hear about your experience while trying to lower your bill. That’s certainly not the experience we want for our customers. We'd love to turn your experience around.&nbs

XfinityMarshante

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2 hours ago

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File complaint on Xfinity with BBB and State Attorney General

Have been dealing with an account reduction with Xfinity for almost 3 months. Bill reduced by a manger after promising reduction, then raised back up. Dealt with overseas employee who promised reduction of bill with no service change to a price agreed to and SIGNED for. Billing promise never came tr

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I was told that my Xfinity internet service wasn’t showing as fully activated on their end and they needed me to troubleshoot by running something on their end, which would shut off my service & restart my modem for 5-10 minutes. Before even tryi

user_ylhys8

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2 hours ago

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Trapped in the Xfinity–Peacock Multiverse (Send Help)

I am once again asking for assistance activating Peacock Premium through my Gig+ Xfinity plan. What should have been a simple “click here to activate” situation has evolved into a multi-platform scavenger hunt with no prize at the end. So far, I have: Spent over 3 hours in two separate live chat ses

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Hello @user_tqe8o3, Thanks so much for taking a moment out of your day to leave a post on our community forum. We appreciate your feedback and would be more than happy to help with any account or service concerns you may have. Did you get your concer

XfinityChelseaB

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2 hours ago

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AI Customer Service hung up on me

This should not be allowed. I was speaking to an AI Customer Service agent on the phone and when I asked them if they were a human, they said “yes” and tried to convince me they were human. After I asked for a manager, they hung up on me after 15 minutes. This seems really improper and a little eeri

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I will hold comcast responsible legally if my service is disrupted by the construction

user_5tx5qf

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2 hours ago

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I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i

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Hello, @user_w0w99j, thank you for the update. When you ran the test, were you wireless or hardwired directly to your modem?

XfinityMarshante

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2 hours ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c

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So, just no help then? The phone numbers are all useless ai bullcrap, so is the chat. You can't get a human at xfinity to help you period. I swear to christ, ill never use xfinity again after I move. I wouldn't recommend them to someone I hate.

user_bfnxzb

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2 hours ago

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Wifi pass not working. Again.

This is a repeated issue. Tech support is garbage and pretends they'll fix it then don't. I've contacted them five times today. Save yourself tbe 10 bucks, cause when it messes up, and it will 100 percent happen, they won't fix it.

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File complaint on Xfinity with BBB and State Attorney General

Have been dealing with an account reduction with Xfinity for almost 3 months. Bill reduced by a manger after promising reduction, then raised back up. Dealt with overseas employee who promised reduction of bill with no service change to a price agreed to and SIGNED for. Billing promise never came tr

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Customer Service

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Accepted Solution

Removing Unlimited Data

I want to remove the unlimited data option from my current internet plan because I don't need it anymore. I could not find the option to change it on the website. I just want my original plan without the additional unlimited data charge fee.

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Customer Service

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We have to adhere to the information provided by 811, so if they are saying there is no conflict or need for our local team to go out based on the information you provided, we would not be able to step over that to schedule something from our end unf

XfinitySeth

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2 hours ago

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I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i

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