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Want to remove TV service from my plan
I want to remove TV service from my plan. I do not want to speak to an agent, please help me to do this online.
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Customer Service
louis5 Did you use another email previously for Peacock?
Trying to activate my Peacock Prem sub but i get the following error
Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_3a90200 Old account isnt linked. nothing on peacock shows me anything linking. please advise
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Your Home Network
Location: Christiansburg, VA (served via Blacksburg-area network) Problem: Intermittent packet loss and connectivity drops every evening ~6:30–10 PM for months. Affects Discord voice (drops to 1-2 red bars), Rocket League, Dota, Battlefield, etc. What has already been done: - All CPE replaced (inclu
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Your Home Network
Dangerous Cable on SIDEWALK
Notifying Comcast that since they did not keep their word of, coming to Woods Edge Condo complex, Palos Hills, IL, between 1 - 5, to remove the cable that has been laying across 2 of our sidewalks for more than 2 months. Or management company is threatening to CUT THE CABLE AND REMOVE IT. I will be
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Your Home Network
BILL
My issue is my bill went up 29 dollars, from $94.90 to $123.90 and there was zero heads up or explanation.
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Your Home Network
Thanks for sharing that workaround with us here on the forums @Mark_M_Powell! It's good to know there is an alternative.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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@user_29gep2 If the address has had Xfinity services with a previous customer at your address, then the taps are more than on. The taps are just like a light switch for example. If they are on, then a self-install would do as service is ready. Does t
order placed
I placed an order with an Xfinity agent May 4, 2026. I was given a confirmation number. I was told the mobile care was added to my account. I followed up on the order in the instructed 4-5 days of expected arrival. I found out no order was placed the confirmation number did not exist. The representa
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Thank you Chyanne -- 331694704492230492
Dear Xfinity Support Team, I am writing to share some glowing feedback regarding the excellent service I received from Chyanne during a recent chat session (Reference Number: 331694704492230492). Moving can be incredibly stressful, but Chyanne made transferring my internet services completely seamle
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Your Home Network
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
New Account
I’ve been frustrated with my T mobile bill because it’s very expensive. My husband has end stage renal disease and he is on dialysis so we need to lower our bills. We decided to come to Xfinity on Friday August 14. This is actually my wedding anniversary but it was important to us to bring our bill
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Wi-Fi extender backup battery
I need to purchase the back up battery for my Wi-Fi extender
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Xfinity Stream Website
Good evening user_nzj8mc. I can assure you this is not the experience we want for you. I will be happy to look into this further. I will need some additional information, which we do not want you to provide publicly. Please send us a direct cha
iPad scam
I am also a victim of the IPad scam. I was told it was an amazing promotion that would lower my monthly bill. There was never any mention of a mobile line charge. My bill is higher than when I initially called. I didn’t even need the Ipad, but was told I should take it because it was such an amazing
Question
Safe travels on your big move out of the country! We can absolutely help you take care of your account cancellation, although we're sad to see you go @mtorelli7922. Send our team a direct message with your full name, the name listed on the account (i
Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Customer Service
user_srj2qe Thank you so much for stopping in for help with your recent experience trying to get help with your services. This is not the experience we want any customer to have, and we appreciate the chance to help make sure you are taken care of. I
Worst Customer Service Ever
After hours of dealing with AI and rude incompetent agents, I was finally able to gather an appointment forca technician to come to my home tomorrow. Today, I received numerous calls from Comcast. Thy left only a phone number, no message. I just drove with an agent who confirmed she showed my appoin
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Is SMTP service still working for comcast.net?
I used to be able to send email via SMTP via comcast.net, but now it's stopped working. I've seen that I have to authorize this now (I checked that my account and password are correct). I can't seem to find this on the xfinity.com page. Can someone tell me how to do this?
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I have the same issue and the solution above did not work.
xfinity app say not on home wifi
I am in my home and using my Amazon tablet connected to my home wifi. The xfinity app on the tablet will play some channels, but on some, it says it cannot play because I am not connected to my home wifi. Those same channels play fine on my desktop computer connected to the same wifi. There have bee
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Thanks for taking time to post on our Xfinity Community Forums page, @user_613vg1. I'd like to do everything I can to help with that change. Please send a direct message including your full name and service address, and we can get started anytime. &n
XfinityAbel
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Want to remove TV service from my plan
I want to remove TV service from my plan. I do not want to speak to an agent, please help me to do this online.
Question