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We're going to have to do some deeper troubleshooting here. To do that, we will need some info best kept private. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associ
Error code XRE 03059
Started after they did a repair locally, MSNews and HBO HD, can't connect, other channels ok. Tech support unable to comprehend the issue. All three boxes, cables tight, plugged in, all the stupid stuff done.
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direct message sent now
Need help from customer retention to sort out my internet services
Need help as my plan soon expires and I not completly sure on the options as well the prices are higher than what new people are being offered at the apartment complex i live in
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No, cant ff through commercials on nbc
Error code XRE 03059
Started after they did a repair locally, MSNews and HBO HD, can't connect, other channels ok. Tech support unable to comprehend the issue. All three boxes, cables tight, plugged in, all the stupid stuff done.
Question
I can definitely help review your current offers that fits your needs and budget @Liverpoolfanster. Please send a Direct Message to "Xfinity Support" with your name and address, and we will work with you to find a better fit.
Need help from customer retention to sort out my internet services
Need help as my plan soon expires and I not completly sure on the options as well the prices are higher than what new people are being offered at the apartment complex i live in
Question
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
Service issues and channel loss concern
I am writing to express my frustration and disappointment regarding recent issues with my service. First, I am extremely unhappy about the loss of channels due to the deal that has apparently fallen through. These are channels I have been accustomed to watching, and their sudden removal without a sa
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Ready to cancel
Skip to main content Support Offers Xfinity Community Forum U I need someone to contact me about a problem I have had with my service for 3 months now. I have been on the website chat and phone calls and spent several hours with no help or resolution. In the meantime, now that you have direct draft
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Customer Service
Hello @user_paviwz, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Set up your Xfinity Email address with an email program and let us know if that helps.
IPhoneis is not receiving emails
Message is: Cannot Get Mail. The mail server "imap.comcast.net" is not responding. Verify that you have entered the correct account into in Maill Settings. I have done this and am able to logon to Comcast mail on my PC by using the same login in.
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user_npfy69 We can help you with your recording concerns today. Are you seeing an error code or message when this happens?
Xfinity not recording what is playing live on 1261
I recorded the Mariners game on 1261 when I went to watch it was playing old highlights (like what you see on Extra Innings). But when I went to the live feed the game was on “live”. Who’s fault this time. MLB or Xfinity? I wish you could figure this thing out. It was hard enough to get the 1261 cha
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@Frustrate_yes I am so glad that we were able to get everything resolved for you! Please feel free to create a new post in the future if you ever need additional assistance!
Very Poor Customer Consideration
I have had 6 months of pure frustration with Xfinity Mobile and there doesn't appear to be any light at the end of the tunnel. I decided to upgrade my phone in September, 2025 and brought my daughter into my account who was already an Xfinity Mobile customer. Well, this is where the whole nightmare
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Thank you for allowing us to assist you with getting this resolved @_9ly394 Please feel free to create a new post if you need any additional assistance in the future!
I had to pay for hooking Xfinity's cable in the street
New service, house has cable put in by builder, in 26 years I have not had cable. I switch from ATT due to limits on connectivity, Xfinity says I can do the install myself, okay great. I get the modem connect it no signal, I call Xfinity (after digging for the phone number to actually talk to a pers
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Thank you for taking care of my concerns. I do appreciate your assistance in correcting this issue.
I had to pay for hooking Xfinity's cable in the street
New service, house has cable put in by builder, in 26 years I have not had cable. I switch from ATT due to limits on connectivity, Xfinity says I can do the install myself, okay great. I get the modem connect it no signal, I call Xfinity (after digging for the phone number to actually talk to a pers
Question
My post was answered by Xfinity Mobile and after being connected to a Specialist, my issues were finally resolved. I received the credits for the two phone trade ins. Needless to say I was elated that after such a long time, someone listened a
Very Poor Customer Consideration
I have had 6 months of pure frustration with Xfinity Mobile and there doesn't appear to be any light at the end of the tunnel. I decided to upgrade my phone in September, 2025 and brought my daughter into my account who was already an Xfinity Mobile customer. Well, this is where the whole nightmare
Question
Need help from customer retention to sort out my internet services
Need help as my plan soon expires and I not completly sure on the options as well the prices are higher than what new people are being offered at the apartment complex i live in
Question
•
Customer Service
@Frustrate_yes My post was answered by Xfinity Mobile and after being connected to a Specialist, my issues were finally resolved. I received the credits for the two phone trade ins. Needless to say I was elated that after such a long t
Terrible company!
The Xfinity reps do absolutely nothing but lie! So I upgraded my line to a 17 E and after careful research, yes I should have done this first, but I was moving too fast, I called in and wanted to cancel. The rep said I could not cancel, but I would have to get the phone and activate it and then call
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Thank you for allowing us to assist you with upgrading your account @user_m0s2ff Please feel free to create a new post if you need any additional assistance in the future!
Cannot purchase upgrades
Spent all morning with online customer service who have just repeated the same thing. After reading other people’s post and with the updates to those post there appears to be no solution. Unreal how you cannot simple upgrade like other sites let you do. What a waste of time this has been on my Satur
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Service issues and channel loss concern
I am writing to express my frustration and disappointment regarding recent issues with my service. First, I am extremely unhappy about the loss of channels due to the deal that has apparently fallen through. These are channels I have been accustomed to watching, and their sudden removal without a sa
Question
•
Customer Service
user_4ix6cl Perfect, and when you are entering the password back into the settings where you get the invalid password error, are you also manually entering the password?Copy and paste can add extra spaces you do not see, so it is always best to enter
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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no i am manually putting in the password
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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Same story from other customer reps. I was talked into lowering our bill on a chat...I said I wanted to keep the same channels..I had about 4 months left for my last price change. He assured me they would be there. Several are not and the loyalty ben
Getting ABC back on Xfinity
Please get ABC back on my Xfinity Harford county. I have been a loyal customer for over 30 years. Please get ABC back. Thanks [Edited: All Caps]
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Hello @user_h5w46q thank you for reaching out on our community forum, It sounds like you have had a difficult time getting everything taken care of on your account. I would love to take a look at the account and make sure that we address everything
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Ready to cancel
Skip to main content Support Offers Xfinity Community Forum U I need someone to contact me about a problem I have had with my service for 3 months now. I have been on the website chat and phone calls and spent several hours with no help or resolution. In the meantime, now that you have direct draft
Question