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user_097at4 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We valu
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
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It's time to comCASToff because I have the same issue -- iphoneSE OS16, can't get 17, can't do anything on the app. Fortunately I had the app on my ipad and was able to log into that, but then after a while it kicked me off and said that I needed to
My iPhone doesn't support most recent update of Xfinity App
I'm trying to access my router (Gateway XB8) to manage my network settings, but I have an older iPhone 8 that will no longer support anything after OS 16.7.11, and the app is telling me that I need OS 17.2 or later. Other than upgrading my phone (which isn't an option at the moment), what are my opt
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I am having the same issue. I think 'they' (xfinity) doesn't want to invest in the resources to create an app that would work on the Mac desktop. It's still apple, just not a phone, but I guess that takes too many resources. I have os 16
My iPhone doesn't support most recent update of Xfinity App
I'm trying to access my router (Gateway XB8) to manage my network settings, but I have an older iPhone 8 that will no longer support anything after OS 16.7.11, and the app is telling me that I need OS 17.2 or later. Other than upgrading my phone (which isn't an option at the moment), what are my opt
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Greetings @user_a7bfp2, thank you for sharing your recent experience with us. Our technicians work very hard to make it to all designated appointments, but we do understand emergencies may arise. I do wish there had been much better communication thr
Internet Service
Called Xfinity regarding slow speed on internet. I need a new modem since they told me the one I have is old and needs to be updated. Customer Service gave me an appointment on Saturday December 20 between 10:00-12:00. I received many confirmations texts. After waiting I called to see where the tech
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user_yj9p0o - Thank you for choosing Xfinity and reaching out to us here for help. You've reached the right team. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be
I Received An Empty Box, No Phone For My New Line, Please Send Another One!
We ordered a new iphone with a NEW line and number that we were porting in and when the box arrived, there was NO PHONE IN THE BOX! I called customer service, they said they'd open a case and I'd get an email to send in photos, but that never arrived. I got asked to send the box back for a "refund"
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Internet Service
Called Xfinity regarding slow speed on internet. I need a new modem since they told me the one I have is old and needs to be updated. Customer Service gave me an appointment on Saturday December 20 between 10:00-12:00. I received many confirmations texts. After waiting I called to see where the tech
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Customer Service
Hello @user_pri97o , I can take a look at the account and make sure that we get your account on a seasonal hold. Another way to manage a seasonal hold is to go to this link Seasonal hold. If you do need help with getting it set up Please send us a di
Seasonal cable
We are supposed to be on a seasonal package, we spoke to a kid that was supposed to take care of it. We are gone from Dec 1 to April 1 but, we are still paying full coverage monthly. It's a big difference on our income. Can you please help us?
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Experimented today with bridge mode to see which LAN ports were functioning. Just wanted to verify I was connected to a live port on the gateway. I was able to ping the gateway on all 4 LAN ports while in bridge mode until I powered off/on the
Need to configure XB7 gateway to allow L2TP/IPsec VPN.
If my memory serves me right, the VPN that I occasionally use worked before I upgraded to the XB7 Gateway. I have tried all of the suggwated solutions short of port forwarding and nothing worked. I even disable the firewall and it still won't work. The VPN connects my Windows 11 computer to a CISCO
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Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
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Xfinity Stream Website
Seasonal cable
We are supposed to be on a seasonal package, we spoke to a kid that was supposed to take care of it. We are gone from Dec 1 to April 1 but, we are still paying full coverage monthly. It's a big difference on our income. Can you please help us?
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Billing
Peacock
It wont allow me to watch anything on peacock and it says my subscription is activated.
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Channels and Programming
Hello. user_i56vwr. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board fo
Xfinity Mobile Cancellation
I had cancelled my Xfinity Mobile plan about a month ago via online chat but was still charged. I have saved chat transcripts saying I wouldn't be charged. I had contacted online chat about the issue about two days ago and they said it would be resolved and receive an email by end of day yesterday,
Question
Okay. Let's take a look on our end what other options we have. Please send us a direct message with your full name and the service address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click th
Help
My service is suspended and I can’t get to a human. This seeems like such bad business practice. I have been with Xfinity for years. Is there a better way to get assistance!? I guess you have no value if you fall on hard times. Smh
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Yep. Definitely tried
Help
My service is suspended and I can’t get to a human. This seeems like such bad business practice. I have been with Xfinity for years. Is there a better way to get assistance!? I guess you have no value if you fall on hard times. Smh
Question
user_8jzbew Thank you so much for stopping in for help with your Apple TV login. We would be more than happy to help make sure you can get into the app. Are you getting an error message or error code when you attempt to log in?
XfinityAmandaB
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Apple TV login issues
I am unable to log in to Apple TV. I have been able to for years but now I get an error message for the past two days. I’ve reset the modem, turned off the set box, wiped the cache on the box and did a system reset. These I’ve read from previous searches. All my other apps work.
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