Xfinity Community Forum

user_t7kcbj, can you try clearing the cache and cookies on your browser to see if that helps clear the message?

XfinityDilary

replied

6 hours ago

to the conversation:

0

I'm getting a mystery message when I log in that says "We're getting your order ready"

When I log into my Xfinity account from a web browser, the front page includes this message: I am not aware of any order outstanding, and when I contact Xfinity about it, they can't find anything outstanding either. What's going on?

Question

U

Current state of play: I can connect successfully to an "Xfinity Mobile" hotspot away from home, but not to the one created by my home router. Moreover, I can connect to "Xfinity Mobile" only if I'm using an iOS security profile downloaded manually

user_t7kcbj

commented

6 hours ago

to the conversation:

0

U

Cannot connect to "Xfinity Mobile" WiFi hotspot

I am an Xfinity Internet customer but not an Xfinity Mobile customer. I used to be able to connect my iPhone (or iPad) automatically to the "XFINITY" WiFi hotspot, but the name of those seems to have to changed to "Xfinity Mobile." Now I cannot connect my iPhone to the "Xfinity Mobile" hotspot. I ha

Question

B

I am not sure, I did it all through xfinity chat and then someone called my wife to say that once the new phone came they would call her again to get everything handled, but that call never came

Banjoben

replied

6 hours ago

to the conversation:

0

B

Xfinity Mobile, Can’t return defective phone!

I got a defective iPhone 17 where the side button wasn’t working. They gave me a replacement but said we’d need to add a new number or something. Now every time I ask for a shipping label they try to sell me some new internet plan or give me a new watch and I get told the label will be emailed in 5

Question

U

@XfinityDena I only have one email address. I have tried activating from my phone, from my PC. I tried deleting cookies and retrying. I tried incognito mode as well. Can you perhaps look at my account? If you see my original post, it clearly shows th

user_476aox

replied

6 hours ago

to the conversation:

0

U

Unable to activate peacock - Something unexpected happened Please close this pop up and try again

I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1

Question

U

I cannot find any Xfinity web page to support that claim.

user_t7kcbj

replied

6 hours ago

to the conversation:

0

U

Cannot connect to "Xfinity Mobile" WiFi hotspot

I am an Xfinity Internet customer but not an Xfinity Mobile customer. I used to be able to connect my iPhone (or iPad) automatically to the "XFINITY" WiFi hotspot, but the name of those seems to have to changed to "Xfinity Mobile." Now I cannot connect my iPhone to the "Xfinity Mobile" hotspot. I ha

Question

U

When can I expect it to go away?

user_t7kcbj

replied

6 hours ago

to the conversation:

0

U

I'm getting a mystery message when I log in that says "We're getting your order ready"

When I log into my Xfinity account from a web browser, the front page includes this message: I am not aware of any order outstanding, and when I contact Xfinity about it, they can't find anything outstanding either. What's going on?

Question

U

I have had so many issues with xfinity employees also supervisor. They are the ones to mess up things, then not able to fix. I literally hate this company. The latest i called in to help sign in on old phone. Im currently waiting on new phone

user_x4ywrr

commented

6 hours ago

to the conversation:

0

1

How to report issues

Having issues with gaming and streaming. Severe lag and drops. When Im streaming, many times it just stops and starts constantly. Ive reset my Cable Modem several times. Nothing seems to help When gaming, I get lag and packet loss reported in game. Who to contact. With my BILL getting rediculous in

Question

I am incredibly sorry for this experience, that sounds beyond frustrating @Banjoben. That is absolutely not the experience we want for you. To confirm, was this a replacement device ordered with Xfinity Mobile Care?

XfinityQuemekia

commented

6 hours ago

to the conversation:

0

2

B

Xfinity Mobile, Can’t return defective phone!

I got a defective iPhone 17 where the side button wasn’t working. They gave me a replacement but said we’d need to add a new number or something. Now every time I ask for a shipping label they try to sell me some new internet plan or give me a new watch and I get told the label will be emailed in 5

Question

B

Xfinity Mobile, Can’t return defective phone!

I got a defective iPhone 17 where the side button wasn’t working. They gave me a replacement but said we’d need to add a new number or something. Now every time I ask for a shipping label they try to sell me some new internet plan or give me a new watch and I get told the label will be emailed in 5

Question

•

Customer Service

6

1

0

user_je148n, there are no bots here, so you have a team of specialists ready to help. If you can tell us the steps you taken so far, we can work to find an option that would work best. Are you testing directly hardwired to your equipment or testing o

XfinityVianney

replied

6 hours ago

to the conversation:

0

U

No support from xfinity customer care at all.

I am not getting the internet speed that I paid for. Not able to work, stream, or even properly make phone calls. The chatbot keeps going in circles, never connects me with any agent, there is no contact number to get in touch with. I am just purely paying money out of my pocket with 0 help from xfi

Question

U

Did all the trouble shooting. I am paying for 1000Mbps speed and hardly even getting 500Mbps. Like I mentioned in the post, it's just automatic bot replies, it never connects me with an agent, does all the troubleshooting and disconnects. It's been a

user_je148n

replied

6 hours ago

to the conversation:

0

U

No support from xfinity customer care at all.

I am not getting the internet speed that I paid for. Not able to work, stream, or even properly make phone calls. The chatbot keeps going in circles, never connects me with any agent, there is no contact number to get in touch with. I am just purely paying money out of my pocket with 0 help from xfi

Question

U

Missing emails

A number of my emails from mid December have gone missing - they weren’t deleted by me. How can they be retrieved?

Question

•

Email

3

0

Hello @user_fyfngx, thanks for being a part of our Xfinity Community Forum! I hope you're having a great day. As long as your account is eligible, you can set this up in just a few clicks without having to call in: Use the Xfinity Assistant: Th

XfinityQuemekia

commented

7 hours ago

to the conversation:

0

U

Billing

Set up payment arrangement

Question

Thanks for confirming. Have you tried using a different device or sending the email through the XFINITY site and not through Outlook?

XfinityRaf

replied

7 hours ago

to the conversation:

0

T

Email Non-delivery report received

I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:

Question

U

Billing

Set up payment arrangement

Question

•

Billing

5

1

0

U

Ok, thanks. I will go over to direct messaging

user_a7be01

replied

7 hours ago

to the conversation:

0

U

I can not activate Peacock Premium

Hello, I have had Peacock Premium on my account for several weeks now and I am still unable to get it working. I have tried everything that was advised on the support page. I contacted Peacock directly and that still didn't work. I get an error message saying " my account does not qualify for peacoc

Question

Greetings, @user_a7be01! We appreciate you posting on our XFINITY Community forum. I know how important it is for you to not miss out on the amazing content Peacock offers. Let's figure out why this error keeps coming up for you. I noticed you have s

XfinityNatalie

commented

7 hours ago

to the conversation:

0

1

U

I can not activate Peacock Premium

Hello, I have had Peacock Premium on my account for several weeks now and I am still unable to get it working. I have tried everything that was advised on the support page. I contacted Peacock directly and that still didn't work. I get an error message saying " my account does not qualify for peacoc

Question

U

Internet

If I upgrade my Internet plan, do I need to get new equipment or can I use my existing equipment?

Question

•

Your Home Network

6

0

Coda56 re-provisioning

Hello, we are only getting 600 down on 1gig internet service. Please help!

Question

•

Your Home Network

5

0

I am very sorry to hear about your experience with the agent on the phone. If you would like us to look further into your account we can do that from here. Can you send me a direct message with the full name and complete address for your service? To

XfinityJohnG

replied

7 hours ago

to the conversation:

0

U

I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.

I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d

Question