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user_jhawn3 Thank you for trying that for us! We are sorry to hear it didn't fix the problem. When you can, please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o
Question
Hello, @user_ro88v7 thank you for reaching out over Xfinity Forums. Working remotely myself, if I was in your shoes and experiencing constant service interruptions I'd be frustrated as well and would like to help invesigate further. From experience,
Outages
Why has there been so many outages in Danville Illinois? Its always on your end , this is becoming a real nuisance especially when you work from home!
Question
I tried to submit payment from a private incognito window and received the same error message Card/Eft Processor Decline = new Response(INVALID DATA FIELD = new Response(s)).
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o
Question
GRBU2 Thanks so much for giving us the opportunity to assist you with your account today. Please reach out to us again if you have any other concerns we can help with.
Better Promotion?
Checking back in to see if there are any better promotions out there than what I currently have (as told to do). Thank you.
Question
Good Morning, @user_guz8y5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your video feeds on your Xfinity Home cameras, it certainly is not what we want for our
live video no longer traversing my home network
Is it just me or do other people have trouble with their Xfinity home network? Xfinity did work in my area and sent notifications that they were working on upgrades and I may experience outages. They finished their work and sent a notification that all went well on the upgrades. While they were upgr
Question
Concern moved here to the Home Networking help section.
Splitting WiFi bands
I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?
Question
user_6qsx7d Welcome to our community forum! You've reached the perfect place to troubleshoot your TV audio. What type of cable box do you have? You can send a picture if that's easier. Are you using your TV's speakers or a separate audio device?
I recently had 2 new xfinity boxes installed. Since then the sound goes out intermittently for up to a minute at a time
I don't know how to correct the problem
Question
Hello @user_hfj3do, thank you for the details. So that we can look into the transfer and review the notes, for your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the acco
Grandma is the authorized user after I moved. Now IM getting a bill after a year of being gone.
I moved September of 2025 and before I moved transferred everything over to my grandma so she is the primary account manager. I took myself OFF. Yet, I’m being contacted by debt collectors now because she just didn’t pay the last balance before getting a new account I suppose. insane to me that IM b
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
NOW TV additional charge
Hello, For the past two years I've been paying $50 a month for Xfinity Wifi and I have not changed my plan, but a few months ago the charges raised to $89. This is a significant jump. I looked at the breakdown of costs and it looks like my plan now costs $69, which I can do, but there is an extra ch
Question
live video no longer traversing my home network
Is it just me or do other people have trouble with their Xfinity home network? Xfinity did work in my area and sent notifications that they were working on upgrades and I may experience outages. They finished their work and sent a notification that all went well on the upgrades. While they were upgr
Question
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Devices and Equipment
user_jhawn3 Thanks for reaching out! The error you are getting may indicate that the payment processor is unable to verify the card information being submitted. You may want to try clearing your cache, and cookies or use a private browswer, or Incogn
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed o
Question
NOW TV additional charge
Hello, For the past two years I've been paying $50 a month for Xfinity Wifi and I have not changed my plan, but a few months ago the charges raised to $89. This is a significant jump. I looked at the breakdown of costs and it looks like my plan now costs $69, which I can do, but there is an extra ch
Question
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Billing
I did call. They all but told me the transfer “didn’t go through” on your end. I have the emails where I submitted my documents a YEAR ago for the transfer. I believe she closed the original account and made another for the same address.
Grandma is the authorized user after I moved. Now IM getting a bill after a year of being gone.
I moved September of 2025 and before I moved transferred everything over to my grandma so she is the primary account manager. I took myself OFF. Yet, I’m being contacted by debt collectors now because she just didn’t pay the last balance before getting a new account I suppose. insane to me that IM b
Question
Good Morning, @Fh22! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the concerns with the roaming charges, and the frustrations it must bring. When traveling abroad it would trigger roamin
Roaming charges
Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.
Question

Hi there, @user_coral. Thanks for reaching out to us here on the Community Forum. We can review your account and remove NOW TV and see how it may have gotten on the account. Please send a direct message to us including your full name and complete st
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NOW TV additional charge
Hello, For the past two years I've been paying $50 a month for Xfinity Wifi and I have not changed my plan, but a few months ago the charges raised to $89. This is a significant jump. I looked at the breakdown of costs and it looks like my plan now costs $69, which I can do, but there is an extra ch
Question