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user_403njn Could you please attempt that again? I am not showing any DM that had been sent. We are a corporate based team that supports our forums, rest assured, we are here to make sure you get first-class support.
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
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user_0df549, please let us know if you need anything. We are always happy to help. Our department is open from 6 AM to 1 AM ET.
Free Peacock
I received an e-mail telling me I was now a platinum member and would have Peacock Premium. I have access to Peacock, but many things are locked and require an upgrade. In the past when we were given Peacock there were no restrictions. Does anyone know if this has changed?
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@XfinityAirelle went there and nothing
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Hello, @user_xzrgy5 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
We are changing our utilities from overhead wire feed to being all underground. Who do I need to contact to get new cable pulled ?
We are currently Xfinity customers and have an overhead wire feed from pole line. Our utilities are being changed to all underground. We have added a conduit for the cable. Who do I need to contact to get new cable pulled to the house?
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user_403njn There is no name in specific, you would just send a direct message to us at Xfinity Support. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New message" (pencil and pap
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Monthly amount is higher than I signed up for
Hi, Last June I signed up for a new $70 per month internet service. However I am being billed $80 per month. Thank you
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Billing
Thank you. That answers my question.
Free Peacock
I received an e-mail telling me I was now a platinum member and would have Peacock Premium. I have access to Peacock, but many things are locked and require an upgrade. In the past when we were given Peacock there were no restrictions. Does anyone know if this has changed?
Question
Latency Issue Due to Suboptimal International Routing – Request Escalation to Network Engineering
I am experiencing a significant latency increase to a specific server IP that is not related to my home network. I have already tested my equipment: modem, router, and all local devices are functioning correctly, with no packet loss or unusual latency inside my network. A traceroute shows that my tr
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Customer Service
i was there, said i needed a name to send it to.
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
We are changing our utilities from overhead wire feed to being all underground. Who do I need to contact to get new cable pulled ?
We are currently Xfinity customers and have an overhead wire feed from pole line. Our utilities are being changed to all underground. We have added a conduit for the cable. Who do I need to contact to get new cable pulled to the house?
Question
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Customer Service
I just looked up the definition of "misappropriate": ( of a person ) dishonestly or unfairly take (something, especially money, belonging to another). I didn't say "stolen" just taken unfairly and placed somewhere it was not supposed to be. None of t
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Hello, @curtmont Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the
Unable to pay our bill online for over 12 months
We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca
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I am having the same problem, can’t pay online or at in store kiosk. Lady in store said I could pay cash, but I will cancel everything ( cable, internet, land line and cell phone) before I do this.
Unable to pay our bill online for over 12 months
We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca
Question
Internet Bill $80
On 15th of January I tchatted with an agent to downgrade my internet which is supposed to be $55 per month. Yet today i got an email that I have $80 bill. I am asking why this
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Billing
@markdud Thanks for reaching out to us, for the Xfinity accounts that are separate addresses you would not be able to combine those into one bill. You can however manage multiple accounts as this link https://www.xfinity.com/support/articles/
Combine Households
Hello, My partner and I maintain separate homes. Would it be possible to combine billing of the two households into one bill? We are also interested in moving our mobile phones from Verizon to Xfinity and combing the billing there as well. Are there any discounts for multiple lines and multiple home
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Combine Households
Hello, My partner and I maintain separate homes. Would it be possible to combine billing of the two households into one bill? We are also interested in moving our mobile phones from Verizon to Xfinity and combing the billing there as well. Are there any discounts for multiple lines and multiple home
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Billing
Hello OGVampire thank you so much for taking the time to reach out here via our Xfinity Forums, and for sharing your experience. Based on how you've described the situation, the address does have a service block for collections on it, which will req
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
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Thank you. There is, I will try to call it.
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
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@user_mee3bv Is there a number to call on the email since you are experiencing an issue accessing the link?
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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Frequent unannounced outages
Frequent unannounced internet outages and usually poor internet speed bad for work from home customers.
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