Xfinity Community Forum

Thank you @user_58yqf0, for allowing us the opportunity to assist you with repackaging your services for you. We were able to not only lower your bill, but reduce it below what you were previously paying before your billing increase. Plea

XfinityCliff

commented

46 minutes ago

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Senior on fixed income with questions about bill increase.

After the expiration of my recent promotion, my bill increased from $156.10 to $210.90. I'm a senior on a fixed income and cannot afford that type of increase. I've tried negotiating about Internet speeds, but the best price I've been offered is $207.00, which is not possible for us. We don't need t

Question

Thanks for clarifying, Unknown_Number! We'd be more than happy to take a closer look on our end to see if anything appears to be sticking. Please send us a direct message with your full name, name on the account (if different), and service address, a

XfinitySean

replied

49 minutes ago

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Phone trade in issue

I upgraded 2 phones, according to the email I received I could return the phones to a local store or ship them. I took them to the store and they told me they can’t accept them and I had to ship them. Ok, so now I package them up and take them to the post office and the supplied QR codes don’t work

Question

the trade ins are what I am trying to send in

Unknown_Number

replied

54 minutes ago

to the conversation:

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Phone trade in issue

I upgraded 2 phones, according to the email I received I could return the phones to a local store or ship them. I took them to the store and they told me they can’t accept them and I had to ship them. Ok, so now I package them up and take them to the post office and the supplied QR codes don’t work

Question

user_wzehbz That's correct, you will need a single WiFi broadcast for the extender to function properly. Are you able to split your WiFi bands, connect the security device to the 2.4 GHz band, then revert back to a single SSID so you can continue usi

XfinityEmilyB

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55 minutes ago

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

I understand your concern. To find more information, we'll need to review any previous tickets, account notes, and billing adjustment history related to the credit request. Please send us a direct chat message with your full name and complete service

XfinityCarolyn

commented

59 minutes ago

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Ticket

How do I find a past ticket that was made for credit towards my account in the credit was never put on the account and there was a ticket number made. How do I find the information on this?

Question

@user_xwv2sk. I can't assure you the card will be reissued, but we can try. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Si

XfinityDilary

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1 hour ago

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Request for Reissuing Expired Unused Promotional Prepaid Card

Hi, My Xfinity promotional prepaid Visa card expired, and I never used it. The full balance should stillbe unused. Could you please submit a request to the Value Fulfillment/Incentive Tracker team tohave the card reissued? I noticed that There are recent cases from 2026 where official Xfinity staff

Question

U

It sounds like your upstream may have fallen back to the legacy SC-QAM channels instead of using the DOCSIS 3.1 OFDMA upstream channel. I’d check the XB8 connection stats and confirm whether the OFDMA upstream channel is still showing as Locked. If O

user_8pjecb

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1 hour ago

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Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"

I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand

Question

If all other devices in the home are able to connect using that password, the issue would seem to be isolated to the device itself, and the troubleshooting steps shown in the links we provided in our previous comments may hold the solution. That said

XfinitySean

replied

1 hour ago

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S

Can't access home network wifi with Pixel 4a5G

I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone

Question

U

Thank you for the reply. I understand the general 6-month policy. However, the email displaying a card with expiration 2027 makes me feel the expired day for the prepaid card is in 2027, but actually it's only an example card. I never received physic

user_xwv2sk

replied

1 hour ago

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Request for Reissuing Expired Unused Promotional Prepaid Card

Hi, My Xfinity promotional prepaid Visa card expired, and I never used it. The full balance should stillbe unused. Could you please submit a request to the Value Fulfillment/Incentive Tracker team tohave the card reissued? I noticed that There are recent cases from 2026 where official Xfinity staff

Question

Moved from Email forum

Latoque

commented

1 hour ago

to the conversation:

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U

Ticket

How do I find a past ticket that was made for credit towards my account in the credit was never put on the account and there was a ticket number made. How do I find the information on this?

Question

U

No, the extender will not work with a split broadband

user_wzehbz

replied

1 hour ago

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U

extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

I'm glad to hear things are working for you! If you're needing help in any other way please do not hesitate to let us know 👍

XfinitySeth

replied

1 hour ago

to the conversation:

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B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

@teachpostal What kind of phone do you have? How are you trying to access the email? Try signing in using only your browser (like Safari or Chrome) and the webmail interface: https://connect.xfinity.com/appsuite/

Latoque

commented

1 hour ago

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Sign in to receive my email

How can I get my email on my phone?

Question

Yeah sounds very strange. I have Gigabit 2x Plan with 2gpbs/300mbps up and how my set up is XB8 (Bridge Mode) > Eero Pro 7 > Switch > Multiple Other Devices and then 2 other Eero Pro 7s that are Wireless Backhaul. I was having perfectly fin

Famousz

replied

1 hour ago

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Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"

I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand

Question

Pixels all over my screen

I've unplugged box..checked cable connection..cant watch anything without pixelating

Question

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Channels and Programming

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Did you get this resolved?

user_xz905a

commented

1 hour ago

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Manual boot file push

I need my customer-owned Netgear CAX80 modem reprovisioned and the 1.2 Gbps boot file pushed manually.

Question

Hey @user_wm2ww4 thank you for visiting Xfinity Forums for assistance with this request. We can certainly help here whether you have service with us or not. Please send us a direct message with your full name and the address where the box is located.

XfinityEva

commented

1 hour ago

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I need to have an Xfinity service box moved

I have a new driveway with approved and permitted plans and your service box is installed outside the way. It was not properly installed in the easement and now needs to be moved please get me someone that can helps I’ve spent hours on the phone and no one has been able to understand what needs to b

Question

user_wzehbz Thank you for reaching out, so we can help you connect your Brinks to the 2.4 GHz WiFI. To clarify, are you using one of our Xfinity WiFi extenders in addition to your Xfinity gateway?

XfinityEmilyB

replied

1 hour ago

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U

extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

@cmurphy23 Did you make the transition to Yahoo? If so, you cannot revert to the Xfinity email. Or are you referring to something else?

Latoque

commented

1 hour ago

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comcast.net email

want to log into my comcast.net email

Question

U

That sounds very similar to what I’m seeing, although our setups are different. In my case, I recently switched to the X-Class 1 Gbps / 1 Gbps symmetrical plan. I’m using a customer-owned ARRIS S34 DOCSIS 3.1 modem, so I understand I won’t get the fu

user_8pjecb

commented

1 hour ago

to the conversation:

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Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"

I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand

Question