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Multitude of problems
I’m trying to set up the Xumo Flex box. I’m making it through connection to internet. I enter the last 4 digits of my phone number, and arrive at ‘checking your status’, at which point it never progresses. To try and troubleshoot, I’m attempting a factory reset. The factory reset informs me that I m
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Flex
Help to access my email Alreay signed into account
Already signed into my email account Need to access it
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Accessibility
user_gwr9yf Thank you for keeping us posted so we can continue working together. What happened when you used the spam filters? Can you provide more details about your account not taking Emails?
Getting hundreds of spam e-mails. What are you doing to stop this?
For the past week I have been getting 100's of e-mails daily that are spam, phishing, things I have not signed up for. I talked with someone last week and they said it would be fixed. It continues. I will probably be dropping Comcast thanks to the lack of help or the ability to talk with anyone. Oh
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Gemini said it's a well known issue within Comcast mobile system and support are clueless as they are not properly provisioned to deal with it at all. Yes, this is absolutely a known issue, and it is incredibly common with factory-unlocked Samsung de
Tier 3 support Provisional IMEI Mismatch on BYOD S26 Ultra - Diamond Member Assistance Requested
Hello, I am a long-time Diamond Member with multiple Xfinity services (Internet, Mobile, and TV). I recently purchased a factory-unlocked Samsung Galaxy S26 Ultra directly from Samsung.com and activated it on my existing mobile line. I am experiencing a Provisional IMEI Mismatch in the Xfinity Mobil
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Pixilated and intermittent outages
Since 2026 we've had issues with tv services at both our houses in Galveston and Houston. We've had techs out and have replaced multiple tv receivers and now my son has the same issue at his house. This is clearly an issue with Xfinity and not hardware! I'm tired of paying for services that only wor
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X1
Pro extender battery backup
Hello, im trying to purchase one and I’ve been directed here to send a direct message by: Click the "Direct Messaging" icon. but I don’t have a direct messaging icon.. can someone please help? thanks you!
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Customer Service
Still the original issue is not corrected. I did as you asked but no one responded multiple days atith many attempts.
Tier 3 support Provisional IMEI Mismatch on BYOD S26 Ultra - Diamond Member Assistance Requested
Hello, I am a long-time Diamond Member with multiple Xfinity services (Internet, Mobile, and TV). I recently purchased a factory-unlocked Samsung Galaxy S26 Ultra directly from Samsung.com and activated it on my existing mobile line. I am experiencing a Provisional IMEI Mismatch in the Xfinity Mobil
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@XfinityJeffB Nope, doesn't help. And how nice, my e-mail account now is not taking e-mails! Customer service and Comcast lacking.
Getting hundreds of spam e-mails. What are you doing to stop this?
For the past week I have been getting 100's of e-mails daily that are spam, phishing, things I have not signed up for. I talked with someone last week and they said it would be fixed. It continues. I will probably be dropping Comcast thanks to the lack of help or the ability to talk with anyone. Oh
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user_o2sgvt Thanks for reaching out about the error you are getting when trying to us our stream app on your Roku, and we are happy to help. Just to make sure what you have done so far was completed, after you deleted the app on the device was there
Xfinity Steam App Error TVAPP-00287, via Roku Ultra
We have been running the XS app on 2 Roku Ultra and 4 Roku Premier devices since August 2020. In the last two weeks, the app had started to buffer &/or show a "Cannot be played" message on a devices. Starting yesterday, we are getting error code "TVAPP-00287" All other streamers, on not just Roku bu
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Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.
I am a new connection , the service are not active , trying to reach Xfinity using mobile app , facing below errors Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.
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Xfinity App
Good morning!, @user_tbyqvn 😊 Thank you for reaching out. If you're looking to disconnect an Xfinity NOW WiFi Pass from a specific phone, you can manage your active WiFi Pass subscription through the Xfinity NOW Portal. From there, you can review yo
How to disconnect my Xfinity now pass from someone phone
I want to disconnect my now pass from a phone
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I am unable to activate Peacock on my Xi6 boxes. Does anyone know how to help me?
I have TWO TVs and TWO Xi6 boxes - one is a Xi6-T and the other is a Xi6-A for YEARS I have been able to watch Peacock for free, as part of my xfinity plan. It worked fine. Then in the last couple of days it stopped working and is asking for me to Activate it on my Xi6 boxes. But when I try to activ
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X1
Same here. And I don’t want to hear reboot etc. if all these people have had for years seriously I think we should get some free months
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Yikes it appears this has been an issue for years. Works better on my desktop [Edited: "Inappropriate Language"]. With all the changes with ownership with paramount and CBS appears not a thing they care about
paramount plus
I signed up for Paramount Plus a few weeks ago. It doesn't work properly on the X1 box - lots of extended lagging, random pausing, can't fast forward or rewind. Called 3 times (over an hour each call, some closer to 2 hours) and finally got a rep who did a 'self heal'. The end of the process generat
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Correction: Upload Speed 250 mbps. This is what is currently showing for my internet for my account:
Signed up for 2gb speed but capped at 1.4gb speed
Hello, I am a former employee who has signed up for 2gb speed. I updated my modem router combo to a Netgear that can handle Xfinity's 2gb speed. I also purchased a Cat6a cable and made sure my motherboard has an ethernet port that can handle 2gb speed (realtek 2.5gb). My account in CSG may show that
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Gateway not seeing any of the sensors in pairing mode.
Just added smarthome option and gateway is not seeing any of the sensors given to me from xfinity when going thru setup in app (3 door, 1 motion). Confirmed sensors had blinking light in pairing mode. Already tried factory reset on every sensor. Tried powercycling gateway. Even tried disabling 5 and
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Devices and Equipment
Closed captioning timing is way off
My CC is way ahead of the voices which is frustrating on Xfinity stream The words or CC is already off the screen by the time the voice says those words. Doesn't match up at all. So CC is several seconds ahead. Restarted both X1 box & modem but still the same on all tv's in my house.
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Xfinity Stream Website
I never moved them into the trash. I thought I was in the trash folder and selected empty. THEN realized I had deleted my entire inbox emails instead... Recover does not help as they never went into the trash... HELP!
user_cyw60l
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56 minutes ago
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accidentally deleted all my emails
I had about 4k emails. I know, I know. I was in the process of going thru them. so many are trash but i was getting thru them. Somehow i deleted all of them. They show them in the trash. Is there a way to recover ALL OF THEM at once back to my inbox??? The way I am trying and what i seen shown in th
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