Xfinity Community Forum

user_b17819 My team can help you further look into this as we gave you the green light to send us a DM in our previous reply. We will assist you over there moving forward.

XfinityShawn

replied

1 hour ago

to the conversation:

0

U

xfinity ring doorbell

hasn't been working for 4 days. Common problem with this. Tried numerous times to reset it along with unplugging and everything else the stupid app and chat ask you to do and it still doesn’t work and of course, trying to get somebody to come out here and fix it from Xfinity is useless

Question

Good evening @user_04yosv! If the Peacock activation option is completely missing from your dashboard and Assistant, I can understand why you’re asking for a deeper review rather than being sent through the same activation links again. We&rsqu

XfinityAldrik

commented

2 hours ago

to the conversation:

0

U

peacock premium activation

My Peacock Premium activation banner is entirely missing from my dashboard and Assistant. My direct links show absolutely nothing. I need a Tier-2 Digital Care agent to manually re-provision my account profile and push the account entitlement token to my Xfinity ID.

Question

U

Still unable to help so I’ll be cancelling Xfinity and reporting them

user_3xom72

commented

2 hours ago

to the conversation:

0

U

Issue has still not been resolved over not honoring my payment arrangment made yesterday

I will have to report to the bbb if this will not get resolved. Sent direct message and no response

Question

Thanks for posting on our community forums, user_qowv5g. Do you see any error messages along with the code? Is this happening on multiple browsers and devices? Have you tried clearing the cache and cookies?

XfinityDilary

commented

2 hours ago

to the conversation:

0

5

U

Peacock account error

Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.

Question

U

it is off-line. has been off for four excuse me five days

user_b17819

replied

2 hours ago

to the conversation:

0

U

xfinity ring doorbell

hasn't been working for 4 days. Common problem with this. Tried numerous times to reset it along with unplugging and everything else the stupid app and chat ask you to do and it still doesn’t work and of course, trying to get somebody to come out here and fix it from Xfinity is useless

Question

U

Peacock from xfinity on my fire stick

I’m trying to watch the Peacock Premium benefit from my Xfinity account on my Amazon Fire Stick. The instructions I’ve found keep pointing me to a Flex or Xumo box, and I’m unsure whether my benefit is already linked to a Peacock account. Can an Xfinity employee check whether my Peacock benefit is a

Question

•

Accessibility

8

1

0

Thank you for reaching out here, and for your feedback. I am very glad to hear that new billing plan is working for you.

XfinityJohnG

replied

2 hours ago

to the conversation:

0

“Your Xfinity bill is getting simpler”

I received several of these messages, explaining that my billing date may change (or may not) and, as the title says, that my bill “would be getting simpler”. It was, in fact, the title of every communication regarding this change of billing date. But it was never explained how my bill would be actu

Question

U

New construction home

I have a serviceability request for a new construction home

Question

•

Your Home Network

7

0

U

Trade in

I sent my phone for trade in with all the steps done and got my offer I approved it and thought that was that but now I look at it and it says declined that I declined when I approved it

Question

•

Devices

8

0

D

Same. It’s saying I’m not eligible.

dvdmbln

commented

2 hours ago

to the conversation:

0

1

K

Unable to get to my rewards page and cannot redeem any rewards.

Nuff said, every time I try to explore my membership benefits I get a blank page with 'A rendering error occurred: Cannot read properties of null (reading 'fields')' at the top of it. I wasn't able to claim 'Beetlejuice Beetlejuice' when it was part of the movie give away and its currently the 19th

Question

U

Peacock account error

Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.

Question

•

Sign-In and Account Management

12

1

0

U

Intermittent SOS‑Only Drops on iPhone 13 (Xfinity Mobile)

Hi, I’m having an issue with my iPhone 13 on Xfinity Mobile where the phone randomly goes into SOS‑only for 10–30 seconds, then recovers on its own. This happens everywhere, not just in one location. Signal strength is fine, and the phone never shows “No Service” — only SOS, which means it’s still a

Question

•

Network

5

0

U

peacock premium activation

My Peacock Premium activation banner is entirely missing from my dashboard and Assistant. My direct links show absolutely nothing. I need a Tier-2 Digital Care agent to manually re-provision my account profile and push the account entitlement token to my Xfinity ID.

Question

•

Customer Service

9

1

0

U

I love it I finally open my bill and it's not doubled it just shows what I owe currently and I no longer have to make a payment arrangement for the past due I can pay on the date when it's due and not at the beginning of the next billing cycle this i

user_lfrnd5

commented

2 hours ago

to the conversation:

0

1

“Your Xfinity bill is getting simpler”

I received several of these messages, explaining that my billing date may change (or may not) and, as the title says, that my bill “would be getting simpler”. It was, in fact, the title of every communication regarding this change of billing date. But it was never explained how my bill would be actu

Question

U

Same thing happened to us. Can't figure out how to fix this.

user_hqzxh2

commented

2 hours ago

to the conversation:

0

U

App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

Question

U

cancel mobile line

I will like to cancel my mobile line.

Question

•

Devices

8

0

U

Tyy

QR code not having a name

Question

•

Your Home Network

6

0

U

Intermittent SOS‑Only Drops on iPhone 13 (Xfinity Mobile)

Hi, I’m having an issue with my iPhone 16 Pro on Xfinity Mobile where the phone randomly goes into SOS‑only for 10–30 seconds, then recovers on its own. This happens everywhere, not just in one location. Signal strength is fine, and the phone never shows “No Service” — only SOS, which means it’s sti

Question

•

Network

6

0

L

500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps

Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200

Question

•

Your Home Network

7

0

U

Issue has still not been resolved over not honoring my payment arrangment made yesterday

I will have to report to the bbb if this will not get resolved. Sent direct message and no response

Question

•

Customer Service

8

1

0