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Thank you for your patience. Let's get your account pulled up so we can look further into this. Can you please send me a DM with your full first and last name along with your full service address. Please send a private message by clicking the direc
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
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cancel
I want to cancel my account effective June 23, 2026 as I am moving and no longer need it. I would like to do it online without waiting on hold. Is there a link to cancel?
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Thank you Richard. Does Xfinity have tech support that can look into this for me or is the forum the extent of the Xfinity tech support?
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
Question
I do apologize, on this forum we do not have a way to connect locally to your IMAP, due to your account security.
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
Question
Hello, @user_muxu3m our team can help, and we're all human here. Please publicly post your concern without your account information. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropri
Cannot connect to xfinity live agent
I'm not able to connect to an xfinity live agent, what has happened to the chat? It stay stuck on, "thinking," or it just doesn't do anything. I've tried the following commands, "live agent," ,"live customer support."
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To turn off Find My without your phone, you can use a web browser on any computer or tablet. Steps to Turn Off Find My Remotely: Go to iCloud.com/find on any web browser. Sign in with your Apple Account and password. Click All Devices a
old iPhone turn off find my
i traded my old phone for a new one and turned off find my location. im still getting messages that i didn’t turn it off and if i dont turn it off they will cancel my current phone
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Greetings @user_o9wzae,You have come to the right place for help, we can help you get restarted. We'll also probe further into your comcast.net email issue. Please send our team a direct message with your full name and service address. To send
customer service
my act. was cancelled for none payment. It is paid. how to reinstate my act. Am not receiving emails
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@user_fzlu9x I removed/deleted the app (second time) and re-authorized the app. Seems to be working.
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
Question
Is there a way an Xfinity person can connect locally to my IMAP account if I give them my credentials to see if the mails stop at April 2022?
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
Question
user_rl9dv8 If you could please head back into the private message thread. We had replied to you within a few minutes of your initial message that had been sent. There is a reply that is waiting for you regarding the next steps.
I’m going to cancel service
I’ve been having service interruptions for days now. I get text messages telling me this which I already now. I get text messages telling me the problem is fixed only for the service to go out again. I spoke directly with a technician on my street on Sunday who told me he fixed the problem. The prob
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I sent this info an hour ago and haven’t heard back. In the meantime the service came back for a half hour and is now out again. If I don’t receive communication by the end of day then I will be switching service providers. This has been going on sin
I’m going to cancel service
I’ve been having service interruptions for days now. I get text messages telling me this which I already now. I get text messages telling me the problem is fixed only for the service to go out again. I spoke directly with a technician on my street on Sunday who told me he fixed the problem. The prob
Question
1 June 2026, everything was working fine. Then the morning of 2 June 2026, my cable modem inexplicably had issues connecting to the internet. Could not get an IP aasdress on my WAN port (Comcast’s side). After multiple reboots and
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
Question
customer service
my act. was cancelled for none payment. It is paid. how to reinstate my act. Am not receiving emails
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Customer Service
Thanks for confirming, @user_8304b1. We're happy to take a closer look at your account directly and see what else we can try to make that activation successful for you. Could you please send our team a direct message to continue? To send a direct m
Peacock activation for diamond member
Hello, I have tried to activate my free subscription to Peacock because I am a Diamond customer. When I log in and look at redeemed benefits under membership benefits it shows that I have redeemed peacock and need to go to the stream store to activate. I click the link to the stream store and then i
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My new phone order was sent to a non-physical service address
My new phone order was sent to a non-physical service address. FedEx is stuck in a delivery loop and today is my 7-day auto-activation deadline. I need help from a corporate agent to stop the line billing.
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Devices
Good Morning, @user_j92k3 It is not because the underground line is too heavy, but rather because aerial and buried cables are built with entirely different materials and shielding meant for their specific environments. Buried lines (underground serv
Why was the line cut?
I am having trouble understanding why a cable needs to be cut and spliced when it is long enough to reach my home. On Monday, a technician ran a long, continuous cable pole to pole, down to my yard, and to the box on the side of my house. I was happy. He stated another tech would be out to bury it s
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@DebLev86 Thank you for reaching out. I’m sorry to hear you’re experiencing issues with your service. The Xfinity app is a convenient way to troubleshoot connection problems. When you use the app, you’ll be guided through remote tro
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Need a Line / Maintenance Technician
My line was replaced in January so it should be pristine. I've capped/terminated all unused coaxial outlets in my apartment besides the one that I use for my tv box and my XB8. I restarted my XB8 today and the logs were filled with 200 uncorrectable codewords on downstream 20 and 194 instantly upon
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