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My cable is not working
Picture is frozen cannot get any channel to work
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Channels and Programming
Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can use thei
Internet Outage?
Is there currently an internet outage in my area?? my TV is not working. Monday June 22, 2026 at 1:00 pm
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Internet activations
My internet has cancelled, I called last week and need to reactivate. I need to speak to a customer service
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Your Home Network
Customer Support
The exorbitant costs of cable and internet should lol provide prompt and attentive service for customers! Where is the loyalty of this company! I have been trying to contact customer service for hours to no avail! There are several complaints about service and nothing seems to be done! I am taking m
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Customer Service
Horrible Customer Service Agent
Our cable is out. I called at 2:49pm EST and spoke to Al. Al was horrible. He didn't want to even attempt to assist with our technical issue but wanted to see me additional services. When I expressed that I wanted to resolve a technical issue he continued to rudely try to move the conversation back
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Customer Service
Internet Outage?
Is there currently an internet outage in my area?? my TV is not working. Monday June 22, 2026 at 1:00 pm
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Your Home Network
Cable is out, but everything else is working
Title. Also the app isn't loading on or off the wifi
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Channels and Programming
Thank you, @user_kco4xy I completely understand why that would be confusing, and I’m really glad you called it out, that page isn’t always the most straightforward when you’re trying to match it to your specific situation. You&rsquo
Unable to reset login password, "Something unexpected happened" message repeatedly.
After receiving notices from legit web monitoring services in the past week that my Xfinity email login pw may have been compromised, I've been trying to reset that password. But every time I do, regardless of browser, laptop, phone, etc., I eventually get the message "Something unexpected happened"
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Reimbursement
Your technicians came to my house to bury a phone line and cut into our septic tank line. We called you guys on May 18 and you told us to have a plumber fix it and you would reimburse us. You told us to send pictures in a video which I did that day. You can go back and listen to your phone records.
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Customer Service
Cable is not working.
No programs are available in eastown area of Grand Rapids Michigan
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Sign-In and Account Management
Can't do anything!
I have no cable. Can't get on the app. You also shut down your website and phone number. What is going on
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Customer Service
My issue is not that I can't log into peacock. I can. The issue is I cannot get my peacock benefit to resync with my account after moving. When on https://www.xfinity.com/yoursubscriptions I log in with my credentials and I get an error message that
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Peacock Premium stopped working after moving and transferring service
Hello. My peacock Premium has not been able to be reactivated. Citing my Xfinity account is linked to another peacock account. Nothing has changed with my peacock account. How can I resolve?
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