Xfinity Community Forum

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Forum thread where @user_cd8g97 reports the same issues: https://forums.xfinity.com/conversations/customer-service/my-redeemed-benefits-is-not-working/6a7e0d45a5b26e7d5f963830

user_n8smea

commented

29 minutes ago

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Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

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Here's another forum thread where a dozen users report the same issues: https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

user_n8smea

commented

30 minutes ago

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My Redeemed Benefits is not working

After redeeming new benefits today, the link to my redeemed benefits stopped working. On the main benefit page, it says that I do not have any redeemed benefits. I tried refreshing the page, signing out and back into my account, and using a different device. Nothing is working. In particular, I want

Question

@user_elatty To add a second device to the NOW WiFi Pass, you must first ensure that you are within range of an Xfinity hotspot. Then, open your device settings and select **xfinitywifi**. After that, select **Get Connected** and follow the sign-up s

XfinityRaul

commented

31 minutes ago

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How to add another device

How to add another device to WiFi pass

Question

Good afternoon user_pj1m9f. I would be more than happy to look into this further for you. I know with promotions, if for example it is 24-months, if changes are made before then, it can certainly cause additional costs to come into play. I will need

XfinityJon

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32 minutes ago

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Urgent Escalation – Financial Loss Due to Incorrect Xfinity Agent Information

Smartwatch: My smartwatch had a 24-month promotion. Before deactivating the watch line, I checked with two different Xfinity agents to make sure it was safe. Both told me that the watch was paid off and that I could deactivate the line. I specifically asked why my account still showed a balance, and

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The OP has already found the other thread, but for anyone else, here's a forum thread with about a dozen users reporting the same issue: https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538

user_n8smea

commented

32 minutes ago

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Re: "Bookshelf code invalid through rewards"

same issue here. On PC, redeemed the book reward shortly after 12pm and when I try to redeem it on amazon it says "There as an error accepting the invitation". I try to go back to rewards and it says the reward is out of stock and there are nothing listed in my redemption section even though I had s

Question

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A forum thread where @user_c6216e reports the same issue: https://forums.xfinity.com/conversations/customer-service/tried-to-redeem-the-amazon-book-code/6a7e0592f5a829dbc07fd05a

user_n8smea

commented

33 minutes ago

to the conversation:

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U

Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

Question

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Another forum thread with about a dozen users reporting the same issue: https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

user_n8smea

commented

34 minutes ago

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Tried to redeem the Amazon book code

Tried to redeem the code and kept getting an error message that there was an error accepting the invitation. Tried a different link and it still wouldn’t work. Kind of obnoxious.

Question

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Another forum thread with users @MNmama16 and @npbodenburg reporting the same issues: https://forums.xfinity.com/conversations/customer-service/membership-benefits-gone/6a7dfa30624e538bcc69f098

user_n8smea

commented

36 minutes ago

to the conversation:

0

U

Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

Question

Thanks @user_3zero824wzz for sharing the detailed troubleshooting you've already completed here on our Xfinity Community forums. Based on the behavior you're seeing, it may be worth focusing on how the modem or DHCP process is handling connected devi

XfinityCliff

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36 minutes ago

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Lost ability to change WAN IP address by changing MAC address. Can only get internet with a specific MAC address.

For almost 30 years I've been able to do this with comcast/xfinity internet service. I have an Arris SB6183 modem and a Netgear WNR2000v2 router (neither are comcast supplied). Two weeks ago I changed the MAC address in my router to get a new IP like I had been doing for 30 years. When the Modem and

Question

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Urgent Escalation – Financial Loss Due to Incorrect Xfinity Agent Information

Smartwatch: My smartwatch had a 24-month promotion. Before deactivating the watch line, I checked with two different Xfinity agents to make sure it was safe. Both told me that the watch was paid off and that I could deactivate the line. I specifically asked why my account still showed a balance, and

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Customer Service

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No internet

Customer for over 20 years I have no Internet and the earliest I’ll come look at it is the 20th which is a week later and I have a work at home business . I’ve gone twice to the Xfinity store to get new modems and stop the issue. There must be something with the line outside, but they are refusing t

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Customer Service

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Another forum thread with about a dozen users reporting the same issues: https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

user_n8smea

commented

37 minutes ago

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Membership benefits gone

I received the Xfinity bookshelf $10 reward and tried to redeem it. It said it was invalid. Then I tried to look at my previous rewards and they are all gone! Also, I logged in several times. They were there last night as I was looking at my rewards I have yet to use. So I cleared my cache and tried

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Another forum thread with about a dozen users reporting the same issues: https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

user_n8smea

commented

38 minutes ago

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Where did my benefits go?

I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?

Question

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How to add another device

How to add another device to WiFi pass

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Customer Service

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Another forum thread with about a dozen users reporting the same issues: https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

user_n8smea

commented

39 minutes ago

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Member Benefits

The past few weeks I have had issues with the Thursday member benefits. Either the benefits will not come up, they come up and I accept them then they never come up again if I redeem them or the code I’m given will not work. For example, today I accepted the bookshelf credit of $10 dollars and went

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Another thread with user @user_6p0023 reporting the same issues: https://forums.xfinity.com/conversations/customer-service/member-benefits/6a7df546a5b26e7d5f94aa18

user_n8smea

commented

40 minutes ago

to the conversation:

0

U

Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

Question

Good afternoon user_amlou6. I will be happy to look into this further for you. I can assure you this is not the experience we want for you. Are you entirely without service, currently? Or are you experiencing intermittent service issues? If there was

XfinityJon

commented

42 minutes ago

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Left without service

This is poor service handling, poor customer service. Since July 30th, it took till 8/12 to get an appointment. 8/12 it was raining now comcast tells me wait till 9/3. I am so disappointed with the service I’ve received.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

43 minutes ago

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Outage issue

We have had no internet connection in Ckearview Estates, Yardley, PA, 19067. It is past 7 pm and the last update said the issue would be resolved by 540 pm. The status on the app still shows 540 pm. By when willl the issue actually get resolved?

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Concern moved here to the Customer Service help section.

EG

commented

47 minutes ago

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Troubled Experience

I have been an Xfinity Customer for just over a week, and could not be more displeased with the experience. Below is a timeline of events from the time that I began my service: -July 30th: Service began, gateway was picked up and attempted to connect. Gateway could not connect. Contacted Xfinity sup

Question

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Sent DM with name and address as requested.

rkeith_100

replied

48 minutes ago

to the conversation:

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Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

Question