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We would be happy to review current promotions @clhung Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "Start new conversation" (pencil an
Switch to student plan
Hi, I'm a graduate student and my bill is more than doubling this month from $30 to $74, so I would like to switch to one of the student discount plans since I can't afford to pay $74 while I'm still in school. Is there a way for me to switch? If not, I'll have to cancel service and figure something
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Hola y bienvenido a Comcast. Muchas gracias por contactarnos con respecto a las dudas sobre su cuenta. Veo que se está mudando y necesita cancelar su cuenta. Ha llegado al lugar indicado y estaremos encantados de ayudarle hoy mismo. Por favor,
Cancellation
Hi, I have permanently moved overseas to Italy and need to cancel my Xfinity residential service. I have been unable to reach customer service by phone and cannot reliably receive a U.S. callback. Please help me disconnect the account.
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Hello @user_p9y160 we appreciate your post. Our team can help. We'll just need to work in a direct message, so we can locate your account and ticket. Please send us a direct message with your name and service address when you have a chance. To do so,
Membership tier update not processing
Anyone have success getting their membership benefit tier corrected (upgraded) using a support ticket? I spent over an hour on the chat giving the details of all my past addresses and dates of service with Xfinity. I’ve been waiting almost a month now, blown past both deadlines that were asserted. I
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Good morning @user_860woq our team would love to assist in getting your spends where they should be. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Me
internet speed checks
while i'm getting the 1 gig speed into my router, i'm only getting around 300 mbps on the ethernet and wifi connections. I've tried going through the troubleshooting with the assistant but no success. i think it might be my router, but i can't seem to even open a ticket.
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@user_iuf4ia Our team is here to help. Can you share more information with us? Are you purchasing a new phone, upgrading, buying accessories etc.? Which promotion are you referring to? Are you seeing any error codes or error messages?
Promotions on phone
I tried to order it but it won’t let me so I don’t know what to do exactly
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user_h02mis Thank you for reaching out through our Xfinity Community Forums. First, I want to say I'm very sorry for your loss and the difficult week you've been going through. If there is already an active promise-to-pay arrangement on the a
Extend my payment arrangement for friday sept 11 please
hi I have a request please. I would like someone to take a look to see if anyway possible my payment arrangement can be changed from today until Friday, which is September the 11th, I’ve had a death in the family and I’m actually out of town. I’ve missed work this week however I do get a check. They
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@user_fx13wp We can help resolve your connection issues. Have you performed any troubleshooting steps so far? Can you reset your modem for us to refresh the connection. Unplug the modem for one minute, if you have a router connected please unplug it
Devices
Neither my PS5 or my Vizio TV can pick up the WiFi. May I add that my Roku, PS3 and PS4 in the same room can pick up the WiFi just fine.
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Thanks. I want to clarify one point from my original post. Further testing shows this is broader than the download-latency result I originally reported. I replaced the Xfinity gateway today, and the issue remains. During the events, my local gateway
xfinity support
I’m having a persistent latency/jitter issue on my 1 Gig Xfinity connection. I’ve already completed multiple modem resets and reprovisioning with support, and the issue remains. My wired local connection is clean: 0% packet loss to the XB7 gateway About 0–2 ms gateway latency 2.5 Gbps Ethernet link
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Activate my own modem router
I need help activating a new modem router that is not an xfinity brand. I cannot see the WiFi tab on the app and it does not let me enter the new MAC address anywhere.
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Accessibility
@user_0yf32u I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
One year subscription ended
My promotional price is ending and my internet bill is increasing from $41 to about $102. I’m a graduate student and cannot justify that increase. Before I cancel, can you check all available existing-customer or retention promotions on my account? I’m willing to reduce my speed if necessary
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Good morning @user_wmi2it Some Xfinity Mobile orders require additional verification to help protect customers from identity theft and unauthorized purchases. If verification is needed, customers may be contacted by email, phone, or text message. If
Can't get identity confirmed
I have been trying to get the Xfinity mobile but it won't confirm my identity. Can you help me with that?
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Membership tier update not processing
Anyone have success getting their membership benefit tier corrected (upgraded) using a support ticket? I spent over an hour on the chat giving the details of all my past addresses and dates of service with Xfinity. I’ve been waiting almost a month now, blown past both deadlines that were asserted. I
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Customer Service
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions o
Missing 2025 and 2026 emails from my inbox-server side migration issue
Hello, I'm having a severe server-side email issue. A massive block of emails from 2025 and 2026 have completely disappeared from both my iPhone mail app and the xfinity webmail website. I only have a few days of 2026 and all the other emails are from 2023 and older. The affected email address is: [
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@user_3e58yv Our team is here to help. I have the steps on how to set up port forwarding https://www.xfinity.com/support/articles/xfi-port-forwarding Before we get started with troubleshooting I have a link to share that has a list of the bloc
Port forwarding problems
"I have an Ubuntu 24.04 server connected by Ethernet. It appears in my connected devices as thedumpsterfire-79, with IPv4 address [Edited: "Personal Information"] and MAC [Edited: "Personal Information"]. It uses DHCP. However, it does not appear in the device selection list under WiFi → Advanced Se
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Cancellation without a US number
Hello! I moved out of the US and I need to cancel my plan. The only option seems to be a call but I don't have the US number anymore.
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Your Home Network
5 MONTHS FOR NOTHING??
I need to speak with someone ASAP regarding my account. Please call me at [Edited: "Personal Information"]. Five months of WHAT exactly? That is how long I have been dealing with this [Edited: "Profanity"]! Five months of phone calls, tickets, people telling me things were fixed when they weren’t, p
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Customer Service
Two weeks and still not refunded
Ive been with you guys for years and you still will not refund me after billing me after I left your services. Ive already called and jumped through your automated hoops and was told I'd be refunded 7 days after the call. It's been 14 days and still have not received my refund.
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Billing
I did not remove the account . It started again working on its own. I did absolutely nothing to my account. It is not my account it’s has something to do on the Xfinity side.
outgoing mail servers not working
I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro
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Hello @user_mhb are you activating your modem and service for the first time? Or are you replacing an existing modem? We want to reference this article while taking a closer look at everything. https://www.xfinity.com/support/articles/activate-xfi-ga
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Activate my own modem router
I need help activating a new modem router that is not an xfinity brand. I cannot see the WiFi tab on the app and it does not let me enter the new MAC address anywhere.
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