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user_ohlinn Thank you for reaching out to our Xfinity Community Forums! You will want to ensure you are following the correct activation steps for Peacock offers. *Please head to https://customer.xfinity.com/activate-peacock, and
My peacock premium subscription does not show up anywhere
I am a Xfinity platinum member and my free Peacock subscription is nowhere to be clicked on and I can’t go to Peacock and link my Xfinity account because that is not an option either. What am I supposed to do here
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Xfinity sent wifi equipment I didn't order
Was sent equipment I didn't order, what's up with that. Are you trying start charging fees for equipment I didn't request?
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Customer Service
Unfortunately no, and changing to yahoo (comcast recommended and said wouldn’t be different) stinks, with non stop ads and I dislike the format but I’m stuck now because I believed Comcast 😡
Reverting back to comcast email from yahoo
Changing email from Comcast to yahoo is the biggest mistake I could have made…can’t easily see emails, the advertising is fricken INSANE, getting an error message that it can’t open due to, too many redirects and they want you to pay for “no ads” totally not cool. So…I pay for Comcast and now they w
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Hello, @user_1flrib. Thank you for reaching out through Reddit to address your new user interface when accessing your email. That's not the surprise we want for our valued Xfinity Members. We prefer to surprise you with Xfinity Membership benefits th
Unable to search after new email interface updates
After logging into my email and the system automatically updating my email interface, I can no longer see the search bar at all. Also any icons that are supposed to appear following the word " Compose " are missing.
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Internet coax cable
We received internet box to connect internet, however, we do not have an active connection in the wall for the coax cable.
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Unable to cancel two unused Mobile lines — live chat fails and SMS unanswered
I need to cancel two unused Xfinity Mobile lines without porting, while keeping my active line and its plan on a separate account unchanged. Since October 26, repeated live-chat attempts have failed with “Unable to start a live chat session.” I also texted 888-936-4968 and have received no reply. Pl
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Customer Service
Good afternoon user_rfmp0t. I can assure you that is not how we want you to feel. Did you have questions or concerns about your current plan? Any of the plans we have currently can be changed, so none would keep you stuck on an arrangement, if
Change my subscription to lower the price
I called an Xfinity customer Service rep to find out how to lower my bill from it's current rate to a lower one with close to what I have now. I had just purchased You tube TV and T Mobil for Wi-Fi, I and it lowered my bill significantly, but I love the convenience of Xfinity. I also wanted to try o
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Looks like Chrome was tried in the first post without any issue. Microsoft Edge does not appear to have any issue.
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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Why is my service disconnected?
I thought Fios was bad, signed up for Xfinity internet a bit over a month ago and I still have no service. I logged into the account and see my service is disconnected, the service never started; it took x-finity about a month to have underground lines placed, then no tech has come to the house to f
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Customer Service
New XG1v4 Box Failing & Stuck on "Connecting to Experience" Loop - Need Mail Swap
My XG1v4 4K TV box is completely stuck in a boot loop. It displays the Welcome screen, goes black, and then gets permanently stuck on the "Connecting to your entertainment experience" screen before throwing a connection error. We just received this box about a week ago and it has given us problems f
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X1
Hello, @user_icam0x. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with your AT&T line. We can help submit a request for this issue. Please send a direct message to us including your full name
Unmarked excavation crew severed neighbor’s AT&T line (Property Damage Claim Escalation)
I am writing to formally initiate a property damage claim regarding an incident caused by an Xfinity installation/construction crew at my neighbor's property t [Edited: "Personal Information”], and the service disruption occurred during the initial weeks of June 2026, myself and ATT service person o
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Hey there, @user_1cr9qe, thanks for reaching out through Xfinity Forums regarding unlocking your device. We are happy to help, and I understand that dealing with this issue for 49 days would be frustrating. Please send us a direct message with your f
Unlock phone
This is the 11th day battling with Xfinity about getting my husband’s phone unlocked. I’ve spoken to numerous people and visited the store where we bought the phone twice. No one can unlock the phone, not the manager, district manager, or a contact at corporate. I have 5 unlock tickets that have bee
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Hey there, @user_jf31iz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with upgrading the equipment to ensure it can handle your speeds, it certainly is not what we w
Can't complete equipment upgrade order
I have been having a lot of connection errors and when troubleshooting, I was told my equipment couldn't handle my connection speed and prompted to order a free, upgraded modem. When trying to complete the order I get a "there was error. Reload the page and try again" The xfinity chat assistant keep
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Over the phone customer service support on 10/30/2026
My customer service agent was Addie and he did such an amazing job I wanted to share my experience! I was accidentally upcharged on my mobile plan for two months and Addie made sure the problem was fixed and even helped me lower my internet bill! I couldn’t be happier! Trying to resolve problems can
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Plan
Hey there, @user_oz0s4j! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with reaching out regarding your services, and the experience, it certainly is not what we want
XfinityAdrienne
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Worst customer service ever
I contacted Xfinity customer service 2 days ago regarding switching service after being with them for 11 years to T mobile I can get internet 500 mbps connection for 50 a month and TV streaming service through you tube for 85.00 a month. I was told I could keep my 1 gig speed for 95.00 month and get
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