Xfinity Community Forum

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I add on code number in Apple TV so I can’t open the stream….

user_3x7y9n

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32 minutes ago

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Xfinity stream

Can I watch the xfinity stream any where

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@XfinityThomasD I do and have been working with Christopher to try and fix the issue. He contacted me twice via phone and asked me to test it again because they thought the engoineering group had it fixed. Both times the problem was sti

WABilly

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33 minutes ago

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MHz Choice

Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshoot

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If I go back to Legacy version email works again, just forwarded messages lose the original content.

user_5akdbd

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36 minutes ago

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Outlook Mac stopped getting emails today

I was 'forced' to switch from the legacy outlook to the new one yesterday. I received emails yesterday after the switch and this morning and now I am not getting any emails in or out. What could have happened?

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Mobile Service Issues

Hello - I need someone to immediately contact me in order to complete Xfinity mobile setup. I cannot make any calls and chat is not responding to my concerns. I have. SOS tag in upper right of my phone. I need help now.

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Customer Service

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Internet has been out 5 days

I have called and emailed customer service to have a technician come out and address the issue but have not received any updates and an appointment has not been scheduled

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Customer Service

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Formal Complaint – Billing Dispute, Service Disruptions, and Request for Immediate Resolution

Dear Xfinity Customer Support / Executive Escalations Team, I am writing to formally document and escalate an ongoing and unresolved billing dispute that has caused me significant financial, professional, and personal hardship. Despite repeated attempts to resolve this matter through your customer s

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Customer Service

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@user_oyvk8n My question ?

EG

commented

1 hour ago

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How do I get online again

Unplugged everything shut computet several times

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user_oyvk8n Hi there! We are happy to work together on this, what site are you having issues with trying to access?

XfinityJorge

commented

1 hour ago

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How do I get online again

Unplugged everything shut computet several times

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user_ggne7p Cool 👍 That makes things extremely easy. We can take a look on our end to see if things are in motion. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look

XfinityTommy

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1 hour ago

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move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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YES. It is all wide open. Though the neighbor has a fence and a dog they don't want to get loose. Nothing is locked.

user_ggne7p

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1 hour ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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user_meka Hi there! With an Xfinity NOW WiFi Pass, you can connect multiple devices, but each device must be connected to the "xfinitywifi" network and authenticated through the WiFi Pass portal. If you're trying to add another d

XfinityAirelle

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1 hour ago

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secondary connection with Xfinity NOW WIFI PASS

HOW DO I CONNECT A MORE THAN ONE DEVICE TO MY XFINITY NOW WIFI PASS.

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T

Unaddressed ECM Ticket – Safety Hazard

Exterior Construction/Maintenance (ECM) is required ECM Ticket: [Edited: "Personal Information"] There are two dead overhead wires that need to be removed. The trees are pulling on these lines, and they are already causing damage to the house and present an ongoing safety concern for our property an

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Customer Service

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user_ggne7p Is the pole accessible without need for the team to be provided entry?

XfinityTommy

replied

1 hour ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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Thanks for the detail. It sounds like ATT has taken that step. But they mentioned someone with Xfinity would reach out to us. And we have not heard from anyone. Knowing the typical timeline is 45 days is helpful. Though we needed this project finishe

user_ggne7p

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1 hour ago

to the conversation:

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move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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user_ggne7p AT&T would normally directly contact us to move to our lines when their work was finalized. The process is usually pretty seamless. Very sorry about the long process, but these types of jobs are pretty involved with coordination and p

XfinityTommy

replied

2 hours ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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So if ATT has moved everything and the xfinity field team knows to move the lines (we have not heard from anyone and don't know where this is in process) it should automatically happen? Is there any way to confirm the xfinity team has it scheduled?

user_ggne7p

replied

2 hours ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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ATT already set up the route. Hence 6 months since last we contacted you all about how to go about this. Your lines are all that need to be moved. ATT is taking care of the rest.

user_ggne7p

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2 hours ago

to the conversation:

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U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

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@user_4covch Thanks for reaching out. I understand how important it is to make sure you have services that fit your household’s needs. I’ll be happy to review your account and set the right expectations. To get started, please send me a

XfinityOrlandoM

commented

2 hours ago

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live agent

i need to talk to a live agent about my plan. i believe i was lied too and want to get this situated

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user_za3wps Hi there! Thank you so much for using our Forums and for taking the time to contact us. We are here to work together and help you make the changes you need to your account. In order to get started can you send us a DM with your full name

XfinityJorge

commented

2 hours ago

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I need to cancel my WiFi

Cancel home Internet

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@user_2wtd76 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you

XfinityDena

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2 hours ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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