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Who can I call tomorrow? My cell phone works and my infinity Internet and TV is working OK. I just need my Home Phone Working.
Home Phone
I'm interested in home phone service but want to first hear others experience first.
Question
Ah, in that case, your Xfinity ID is likely still linked to an older, disconnected account. The next step would be to check to see if your older account is still listed when signing in, and unlinking the old account by following the steps listed on o
Peacock account error
Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.
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I was an electrician in the navy. What i need is an Xfinity Technician. I have done trouble shooting and could not find the problem. I could use some help to find the problem. I believe with all the high wind we had in the storms, the phone line was
Home Phone
I'm interested in home phone service but want to first hear others experience first.
Question
@XfinitySean yes, we signed back up recently, as we were in the process of moving and the new place didn't have our old isp available.
Peacock account error
Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.
Question
We appreciate you giving that a shot! Have you moved or made any changes to your services recently?
Peacock account error
Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.
Question
Hate this new layout and smart resume isn’t working.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Xfinity internet support
I need to talk to someone about an error on my bill. The AI assistant keeps sending me in circles and I cannot get anyone to help.
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Your Home Network
Hello @Kharihuffman101, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mes
Upgrade issue
I am trying to upgrade my BYOD iPhone line, but the system blocks me with a 'DPP line limit' error. The checkout only works if I pay in full. My online dashboard only shows 1 phone, but your system is registering 2 devices on this 1 active line. I need a Tier 2 technical agent to clear the ghost IME
Question
@XfinityDilary yes, it's telling me my xfinity account is already linked to a peacock account. But I only have one peacock account.
Peacock account error
Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.
Question
Hey there, @dvdmbln, thanks for reaching out to Xfinity Forums regarding your Xfinity Rewards concerns. We are happy to help you with troubleshooting your account! What issues are you having with your rewards?
Unable to get to my rewards page and cannot redeem any rewards.
Nuff said, every time I try to explore my membership benefits I get a blank page with 'A rendering error occurred: Cannot read properties of null (reading 'fields')' at the top of it. I wasn't able to claim 'Beetlejuice Beetlejuice' when it was part of the movie give away and its currently the 19th
Question
Hello @user_e2r8s5, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
I dropped my phone and the screen is blank. I need a new phone
I dropped my phone and the screen is blank. I need a new phone
Question
Hi there, @user_cjuyqy! You are at the right place for help with using the MyTeams by NBC Sports app and the NBC Sports website. This link shows the available areas we offer access to that, https://www.xfinity.com/support/articles/tv-everywhere-csn.
Streaming
I’m having an issue with my TV subscription authentication through NBCUniversal. I can watch live programming through the NBC Sports app on my iPhone using my Xfinity TV provider login. However, when I try to authenticate through the NBC Sports app on my Vizio TV, the NBC app, or NBCSports.com, I re
Question
I had the 2 gig down 300 up plan. and I would often achieve speeds higher than the plan 2 gig. If you look at EUA End User Agreement for any of the internet providers there is normally a Claus they guarantee 80% of the advertised speed. So you are wi
Subject: Xfinity 2.3 Gbps Plan – Consistently Slower Than Advertised Download Speeds
I'm currently subscribed to Xfinity's 2.3 Gbps internet service, advertised at approximately 2,278 Mbps download and 293 Mbps upload. While my upload speeds are consistently meeting or exceeding the advertised rate, my download speeds are regularly falling short. My equipment consists of a NETGEAR C
Question
user_jb82z3 I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be
Peacock from xfinity on my fire stick
I’m trying to watch the Peacock Premium benefit from my Xfinity account on my Amazon Fire Stick. The instructions I’ve found keep pointing me to a Flex or Xumo box, and I’m unsure whether my benefit is already linked to a Peacock account. Can an Xfinity employee check whether my Peacock benefit is a
Question
user_b17819 My team can help you further look into this as we gave you the green light to send us a DM in our previous reply. We will assist you over there moving forward.
xfinity ring doorbell
hasn't been working for 4 days. Common problem with this. Tried numerous times to reset it along with unplugging and everything else the stupid app and chat ask you to do and it still doesn’t work and of course, trying to get somebody to come out here and fix it from Xfinity is useless
Question
Good evening @user_04yosv! If the Peacock activation option is completely missing from your dashboard and Assistant, I can understand why you’re asking for a deeper review rather than being sent through the same activation links again. We&rsqu
peacock premium activation
My Peacock Premium activation banner is entirely missing from my dashboard and Assistant. My direct links show absolutely nothing. I need a Tier-2 Digital Care agent to manually re-provision my account profile and push the account entitlement token to my Xfinity ID.
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Still unable to help so I’ll be cancelling Xfinity and reporting them
Issue has still not been resolved over not honoring my payment arrangment made yesterday
I will have to report to the bbb if this will not get resolved. Sent direct message and no response
Question
Thank you for meeting us here in our community about your Xfinity Mobile billing concerns, @user_4jf5g3. We're sorry to hear about the trouble, but we're happy for the opportunity to help turn things around for you. Please send us a Direct Message wi
XfinityLinda
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8 hours ago
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Cramming
Why do customer service representatives trick customers into getting new phone with trade in and not honor promotion or said credits you was supposed to receive until phone is paid off? Are phone employees not being taught properly or is this something xfinity is okay with?
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