How do I report and get repaired our outside pedestal equipment? It is cracked and all exposed to the elements causing intermittent signal issues when it rains. We have told support once before and was told it would get fixed. That was 6+ months ago and it’s still not fixed.

Hi , I have the blast internet plan . I’m not a tech savvy person. I now work from home 100% of the time . I am on Microsoft team calls basically all day . I constantly freeze , robot and get dropped from teams calls- even the non video calls . It’s getting to the point where it’s interfering w my

My plan is for 1200mpbs. Xfinity App shows around 1000-1200mbps, when running the test on my personal computer it only shows around 500. PC is hard connected through ethernet. Running the test over Wi-Fi shows around 300mbps. Also having intermittent ping spikes that last for a minute or two, eithe

My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips).  Very inconvenient.  On the first wrong box, they said I needed a technician.  Technician came and said

Hi there! I have been having intermittent issues where the internet drops on our network. The 10G router I have, hasn't been logging any errors, but the modem has been. The following is information from the Modem along with logs. On the 20th at the time of the failure to acquire signal timing, there

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

Xfinity internet keeps dropping. We reset the modem and it drops again within the hour. We have replaced the modem, same problem. A tech came out and fixed some issues he found, but the internet continues to go out even after that.  Xfinity can't seem to figure out the problem. At this p

Hi, Xfinity Support, Recently we have had issues with our WiFi network at home. Sometimes, we can only reach google and youtube sites, but most other website we cannot connect.  I search the forum, and this thread sounds like the exact same problem. https://forums.xfinity.com/conversations

How do I report and get repaired our outside pedestal equipment? It is cracked and all exposed to the elements causing intermittent signal issues when it rains. We have told support once before and was told it would get fixed. That was 6+ months ago and it’s still not fixed.

I need my internet password

Xfinity always says it’s up to the content providers to to provide 4k content I say Xfinity is being cheap on providing live 4k sports while the customer forks outs plenty of money every month to their company it’s time to ditch them

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

Xfinity always says it’s up to the content providers to to provide 4k content I say Xfinity is being cheap on providing live 4k sports while the customer forks outs plenty of money every month to their company it’s time to ditch them

I have a device called ARRIS-E551 connected to my network and cannot pause it or forget it. called tech on the other side of the globe and was a waste of time. does anyone what is the cause of it and a fix.

How do I subscribe to nhl center ice?

My brother is elderly and has trouble with the small flex remote. He needs one with larger, easily identifiable buttons, that is backlit or lighter in color so it’s easier to find. I’ve seen the 3rd party large button remote that Xfinity offers, but it has way too many buttons. Will Xfinity ever off

I downloaded several recordings for offline viewing but when I'm offline, the downloads folder shows empty. If I go back on WiFi they reappear. App worked fine on my previous tablet (iPad) but switched to a Fire Tablet and have this issue. Offline downloads working fine in other apps.

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

This is getting annoying. I've disabled my hotspot about 4 times in the last 4 months and ever time I got back to check it's back ON! Why is this happening and how can I prevent it? I don't use wireless and I don't want my modem/router acting as a hotspot. I also have my modem in Bridge mode. T