Xfinity Community Forum

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I am having similar trouble on outgoing mail on iPhone. Changed from Pop account to IMAP (new account set up) and now I cannot send email on my iphone. It says cannot connect to outgoing server gmail which is NOT in my settings. My outgoing settings

user_xnw8ic

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3 hours ago

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outgoing mail servers not working

I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro

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Thank you for taking the time to share your experience. I am truly sorry for the frustration and inconvenience you've encountered. We value your long-standing business and would appreciate the chance to review the situation and offer a solution. The

XfinityCarolyn

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3 hours ago

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What’s mess!!

Called simply to swap a cable box for one that is 4k compatible. I was on the phone 45 minutes and kept getting put on hold. I gave up and hung up. About 6 hours later at 11 pm when getting ready for bed get a text that a package has arrived along with a picture of it sitting in the parking lot. I p

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What’s mess!!

Called simply to swap a cable box for one that is 4k compatible. I was on the phone 45 minutes and kept getting put on hold. I gave up and hung up. About 6 hours later at 11 pm when getting ready for bed get a text that a package has arrived along with a picture of it sitting in the parking lot. I p

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Customer Service

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Hey @user_d26naw . Thank you for visiting our official Xfinity Reddit community support page. We would be more than happy to review any available and eligible promotional campaigns that may be listed for the account. Promotional campaign eligibility

XfinityDemitrius

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3 hours ago

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Need help lowering internet bill — keep current 2000 Mbps speed

Hi — my monthly internet bill is about $140 for speeds up to 2000 Mbps. I've been a Platinum customer since 2020 and would like a loyalty/retention review for promotional options that lower my monthly rate WITHOUT reducing my current speed. Prefer to handle this via messaging rather than phone. I'm

Question

Thank you for posting on our community forums, user_6cimu4. Since this is a complimentary service, there typically isn't a billing code or feature on the account for us to remove. I'm not certain whether we'll be able to remove it, but I'm happy to t

XfinityDilary

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3 hours ago

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Remove Disney+ and Hulu bundle

“I want the Disney+ and Hulu bundle completely removed/deactivated from my Xfinity account. I understand it may be included at no additional cost. I still want it removed.”

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Company is a mess

Called today because I wanted a box compatible with 4k. Simply swapping out boxes. I was on the phone for 45 minutes. I finally hung up. I get a text at 11 pm the same day with a picture showing a box has been delivered and it is in the parking lot. I go out to the parking lot at 11pm when I was get

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Customer Service

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Appointment

Please cancel my appointment tomorrow.

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Your Home Network

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Hi @user_hmvvhn, Thank you for reaching out via our Xfinity Forums Community support page. We understand that you may be interested in receiving a Port-Out PIN in order to port your Xfinity Mobile number to another provider? We do not have access to

XfinityDemitrius

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3 hours ago

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Port PIN number

I would like a pin number to port my cell number to boost mobile

Question

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Need help lowering internet bill — keep current 2000 Mbps speed

Hi — my monthly internet bill is about $140 for speeds up to 2000 Mbps. I've been a Platinum customer since 2020 and would like a loyalty/retention review for promotional options that lower my monthly rate WITHOUT reducing my current speed. Prefer to handle this via messaging rather than phone. I'm

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Customer Service

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@user_758n64 Sorry for the trouble. We can take a look. Please send us a Direct Message with your name and service address. We look forward to helping. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click t

XfinityLinda

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3 hours ago

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Been without service for 3 days

Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out

Question

Just to confirm, have you double-checked your actual TV settings to be sure there is no sleep timer set up there?

XfinityQuemekia

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4 hours ago

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Missing channels

why can i get certain channels on my main cable box but not on the small recievers in other rooms

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Gateways

Which gateway will I get with 2GiG 300 mbs upload

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Getting Started

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Hello @user_7dc5c1 we cannot choose the type of remote that is shipped out. Usually the remote that is shipped out tends to be a newer model.

XfinityAbby

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4 hours ago

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l've lost my comcast remote control to my t.v. can I get a new remote?

lost remote comcast t.v. control. Can I get a new one?

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I've had nothing but problems since I got Xfinity and I've only had it a little over a month. Constant Internet dropping. Then it stormed on the 3rd it went out. They said it was from the storm. Now it's the 6th and all's it keeps saying is restorati

user_758n64

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4 hours ago

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Been without service for 3 days

Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out

Question

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Opinion on the matter!

All of the responses seem to be AI just like there app and phone responses. The complete lack of transparency is absolutely disgusting. Don't forget Comcast, the owner of Xfinity is a publicly traded company. There system is nothing close to DTE as far as reporting updates and visibility of progress

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Customer Service

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Opinion on the matter!

All of the responses seem to be AI just like there app and phone responses. The complete lack of transparency is absolutely disgusting. Don't forget Comcast, the owner of Xfinity is a publicly traded company. There system is nothing close to DTE as far as reporting updates and visibility of progress

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Your Home Network

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Payment by phone is not an option. It tells us she has to log onto her account to make a payment and that payments are no longer accepted via telephone. As for nap mode, why us thus a thing? It’s my electric bill. If I want to have my tv on for hour

user_ohhyyl

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4 hours ago

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Missing channels

why can i get certain channels on my main cable box but not on the small recievers in other rooms

Question

Thanks for reaching out on our Xfinity Community forums @user_1ecm4m! To better understand what's happening, are you currently subscribed to an Xfinity home protection service, or are you trying to purchase the cameras as a standalone addition to you

XfinityCliff

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4 hours ago

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unable to purchase xfinity home cameras with bulk apartment plan

i have xfinity through a bulk plan with my apartment complex, and i’m trying to purchase additional xfinity home cameras and equipment. every time i try to buy them through my account, i get an error saying there is a problem and it will not let me continue. i’m just trying to find out whether custo

Question

Thank you for taking the time to reach out and share your experience @user_w1myss. The federal Lifeline program helps to make phone and internet service more affordable for qualifying low-income households. It gives those eligible a monthly discount

XfinityDemitrius

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4 hours ago

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Lifeline approval expiring 9/14 — multiple agents, no resolution, need Digital Care Team help

I'm posting on behalf of my father, a longtime Xfinity customer and senior on Medicaid who was approved for the federal Lifeline benefit. His benefit has a deadline of September 14, 2026 to be applied before the approval lapses. On 8/15/2026, he chatted with an agent and was told a request was submi

Question

@user_obqcv0 Thank you for providing those additional details, and I'm sorry to hear you've been without TV service. I can certainly understand how frustrating that must be. Let's take a closer look at the account and services. Please send us a direc

XfinityCarolyn

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4 hours ago

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Help with xfinity internet

Hello I'm looking for help with my xfinity internet bill

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