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Need human intervention or T-Mobile here we come with 6 lines!!! Apple TV next!
Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
Question
We’ve spent over 8 hours with Xfinity Assistant chat with no success or value, how can a human help me?
Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
Question
Thanks for meeting us here in our community about the trouble with your cable box, @user_sm9wkm. I was hoping the box swap would've taken care of the error. No worries. We're happy to help. Is this the only box on the account? If you have othe
TV service
Keep getting message to restart box. Checked all connections. Replaced coaxial cable. Replaced HDMI cable. Went to your store. Got a new box. Went through all steps again. Not resolved
Question
It's also amazing that Xfinity donated between five and ten million to Trump's ballroom but can't take really good care of their customers! Always raising rates!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Your colleague was polite and courteous. That isn't the issue. The issue is that I was induced by a false statement by an Xfinity employee to change my plan and now I am being told that it is not possible to undo the harm that was done because
xininty mobile service
I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi
Question
10 times in 3 days, and it's getting ridiculous. I'm extremely close to reporting Xfinity to the state for harassment at this point, and changing my cable and internet provider. I don't believe them saying that it's spoofed. Not with the amount of ca
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
Question
I think the only thing Comcast listens to is the sound of money, if enough of us take our money elsewhere, then they may possibly listen. Or else they will just copy and paste the standard blah blah blah that is all they seem to have to say. Go On
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hello realtorbrandi is this only happening on the Apple device? Are you connecting through Apple Mail or Thunderbird? If connecting directly to https://www.xfinity.com/email does this issue still occur?
My downloads are jibberish
When I download an attachment from my email on my Apple phone, its jibberish.
Question
apakis, thank you for creating a new post, and also thanks to everyone else who joined in on the thread. I checked the nationally reported issues, and I didn't see anything on my end today. A few of you mentioned everything has been steady. How
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
EDIT (11:00 PM CDT): Now confirmed across all four Dallas core switches: cs01 (68.86.95.113), cs02 (.117), cs03 (.121), cs04 (.125), with pe11 interfaces 96.110.34.82/.86/.90/.94. Four reporting customers on different rur interfaces (68.85.54.221, 68.85.54.225, 162.151.131.237, 68.86.246.25) and two
Question
Upgrading existing modem to Xfinity wireless gateway
Existing customer with owned modem. I’m thinking of upgrading to the wireless gateway with a new Xfinity plan. The equipment comes with it. Once I activate it, can I use the existing home network name and password? It is a strong one.
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Your Home Network
Glad this issue was resolved for you! If you need anything else in the future, please feel free to reach back out on this platform. We are here to help 7 days a week! Have a wonderful rest of your night!
Extremely Frustrated With Xfinity – Multiple Orders Canceled, Refund Delayed, and No One Can Resolve My Issue
I am extremely frustrated with Xfinity at this point. What should have been a simple mobile phone upgrade has turned into days of unnecessary issues, canceled orders, multiple chats and phone calls, and being repeatedly sent from one department to another with no actual resolution. I have been an Xf
Question
34s I am sorry, my colleague was trying to be transparent and provide insight based on policy. We do not know what your plan was, or is at this point. That is why we requested a DM. We are happy to look further into this concern. Again, my colleague
xininty mobile service
I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi
Question
My issue has been resolved. Thank you so much for looking into this for me. I really appreciate the prompt response and resolution.
Extremely Frustrated With Xfinity – Multiple Orders Canceled, Refund Delayed, and No One Can Resolve My Issue
I am extremely frustrated with Xfinity at this point. What should have been a simple mobile phone upgrade has turned into days of unnecessary issues, canceled orders, multiple chats and phone calls, and being repeatedly sent from one department to another with no actual resolution. I have been an Xf
Question
Dispute Regarding Promised $500 Promotional Credit Misrepresentation
Hello, I am writing to request an executive escalation regarding a promotional agreement that Xfinity Mobile is currently refusing to honor. I am an existing Xfinity Mobile customer with 3 lines. A sales representative explicitly offered me a promotion to switch my son's line from another carrier to
Question
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Devices
Hey there, @AtoZ0to9, thanks for reaching back out! Have you been in contact with the Customer Security Assurance Team again regarding the issues?
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
Question
user_7w2udd - Hello, and thank you for choosing Xfinity and joining us here on the Forums! We're happy to help. To watch live channels included with NOW StreamSaver, simply open the Xfinity Stream app on your mobile device, Smart TV, or Xumo Stream B
Now streamsaver plan guide does not show live channels.
Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV
Question
So sad Comcast is no longer customer focused, Ralph Roberts must be turning over in his grave!
bkittsley
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Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
Question