Xfinity Community Forum

user_hjkivn For you to get a Pin you must do the self service options or visit a nearby store. Mobile Transfer PIN: Through the Xfinity App Sign in using the Primary or Manager Xfinity ID. Go to Services. Select Mobile Lines and Data Usage un

XfinityPeterH

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29 minutes ago

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I need a transfer pin to port my number to tmobile

I need a transfer pin to port my phone number to Tmobile

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I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulnes

user_jmovja

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39 minutes ago

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Recording Option Unavailable

I want to record the channel (non specific program) itself-which I believe gives you up to 8 Hrs. Why am I seeing this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch? Under the above heading it says " recording on this channel is unavailable". Since this messa

Question

We can assist, user_2759bf! Can you walk me through the steps you're taking and where you're running into an issue?

XfinityThomasA

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40 minutes ago

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Charged for equipment I never received

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

Question

user_x88wbu Thank you for reaching out! Typically, there is no intervention needed for an unlock, to unlock is automatically done when the device paid in full and no balance is owed. Could you please send our team a direct message with your full name

XfinityTommy

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41 minutes ago

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Unlock my phone

My phone was paid in full 2022, owe nothing for phone or nothing past due on service, been customer since 2017, never reported lost or stolen & I am/was the only account holder. Moved & canceled services except mobile phone 11/2025 having to pay the additional $25 fee per month to have Xfinity mobil

Question

I followed all instructions and received two texts from the Xfinity Assistant. The first came to my mobile device on Wednesday at 8:45am saying a ticket was opened regarding my xFi Extenders. The second test came in on Wednesday at 9:03am saying my t

user_hs25p

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41 minutes ago

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Gigabit Diamond Member - In-App Test Flags "Fair" Coverage (No 4K/PS5 Support) - Store & Phone Reps Denying WiFi Boost Guarantee

Hi, I am writing this post hoping a corporate digital care specialist can help resolve a highly disappointing loop I've been stuck in with my account hardware. I am a long-term Diamond-tier customer on a premium Gigabit speed plan, using a rented XB8 Gateway. The gateway performs beautifully at the

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Internest Essentials

I am a current Xfinity customer, with a normal internet plan. I recently lost my job. I now qualify for SNAP and my income is well within the income requirements. Is there anyway, as a current standard customer, that I can get the Internet Essentials plan?

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Customer Service

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@XfinityBrianH trying to DM you but I’m having issues. Please help.

user_2759bf

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48 minutes ago

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Charged for equipment I never received

I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment wit

Question

user_8p2huc Hi there! Thanks for using our Forums and taking the time out of your day to contact us! We are happy to work with you and get a new card sent out if possible. To get started can you send us a DM with your full name and service address?&n

XfinityJorge

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49 minutes ago

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Prepaid $200 virtual debit card expired

Good afternoon, I signed up for Xfinity last year and overlooked the email with the $200 prepaid debit card. I did not know it had such a short expiration of 6 months, which is not the case for every prepaid debit card I have ever received. I have been happy with Xfinity service and would like acces

Question

Good afternoon user_uucofv I am happy to assist you further. I do have a question to better understand the situation though. When you are entering the code, is this a check out screen? Or where is it that you are seeing a $0 balance?

XfinityJon

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1 hour ago

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Rewards - Amazon Reward says zero balance

Hi everyone, I managed to redeem the Amazon book reward this morning. When I went to the shelf and entered the code xfinity gave me, it says there is a 0.00 balance. I don't think I've seen this before. Any ideas?

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Peacock activation

I am a Platinum Xfinity member who had Peacock access. I recently switched Xfinity services and now my Peacock account shows I no longer have a Peacock subscription. When I log into my Xfinity account, there is a box "You have subscriptions that require activation" with a "Activate Now" link. When I

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Customer Service

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Kabin77 Hi there! Thanks for using our Forums and we are happy to look into your refund request. Our team is happy to work with you and get this all figured out. To get started can you send us a DM with your full name and service address? To sen

XfinityJorge

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1 hour ago

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Urgent Refund Request – Service Never Activated

Dear Xfinity Customer Support, I am writing to request a refund for the charges on my account for the past two months. I never activated or used the Xfinity internet service. I also returned all of the equipment approximately two months ago without ever activating it. Despite this, I have continued

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Prepaid $200 virtual debit card expired

Good afternoon, I signed up for Xfinity last year and overlooked the email with the $200 prepaid debit card. I did not know it had such a short expiration of 6 months, which is not the case for every prepaid debit card I have ever received. I have been happy with Xfinity service and would like acces

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Customer Service

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user_bc3wej, this is not the experience we want for our customers. I would be happy to take a look and see what can be done. If you would like to work with me, Please send us a DM with your name and address. Here are the detailed steps to direc

XfinityAngie

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1 hour ago

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Billed after cancellation

I received a confirmation email of my Internet cancellation. Then I received a bill that was double what I usually pay. I was charged for another months Internet service plus a late fee because my card was removed from auto pay by a representative. I’ve now been on the phone for 45 minutes and I’m g

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Paula, Just sent direct message, with no response.

user_b23411

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1 hour ago

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complaint

Where can I file a formal complaint in writing about my horrible experience, and that someone will actually listen.

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Sharing a picture below

user_uucofv

commented

1 hour ago

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Rewards - Amazon Reward says zero balance

Hi everyone, I managed to redeem the Amazon book reward this morning. When I went to the shelf and entered the code xfinity gave me, it says there is a 0.00 balance. I don't think I've seen this before. Any ideas?

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Rewards - Amazon Reward says zero balance

Hi everyone, I managed to redeem the Amazon book reward this morning. When I went to the shelf and entered the code xfinity gave me, it says there is a 0.00 balance. I don't think I've seen this before. Any ideas?

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Customer Service

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Billed after cancellation

I received a confirmation email of my Internet cancellation. Then I received a bill that was double what I usually pay. I was charged for another months Internet service plus a late fee because my card was removed from auto pay by a representative. I’ve now been on the phone for 45 minutes and I’m g

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Billing

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@XfinityLinda I am not getting a response in direct message

biggbubba

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1 hour ago

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Need information from actual person

You keep resetting my account password, with no explanation other then keeping my accout secure. I need someone to give me more information. Are you seeing malicious traffic from my network ? Or is it external ? If it's coming from my home I need to know. Can't fix it without information.

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I'm running into the same issue; were you able to resolve it?

user_annieli

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2 hours ago

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Dispute Regarding Promised $500 Promotional Credit Misrepresentation

Hello, I am writing to request an executive escalation regarding a promotional agreement that Xfinity Mobile is currently refusing to honor. I am an existing Xfinity Mobile customer with 3 lines. A sales representative explicitly offered me a promotion to switch my son's line from another carrier to

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Please advise on the post

user_6rtntt

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2 hours ago

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2026 Student Plan and Gift Card

I purchased the $35/mo, 500mbps student plan today, which was advertised as including a $100 prepaid gift card. This was also listed during checkout when confirming the plan. However, I can't figure out where to access that and neither can my friend, who also purchased her own plan.

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