Xfinity Community Forum

Hello @user_qng2vo Appreciate you reaching out and letting us know about the cable. We can certainly assist you with getting this corrected. Can you please first send us a direct message with your full name and the service address? To send a "Direct

XfinityMatthew

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25 minutes ago

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Line needs to be reburied

I have cable that was t buried deep enough in my back yard and now needs to be reburied

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where's the Chat icon to report damaged Xfinity equipment?

According to https://forums.xfinity.com/conversations/customer-service/report-damage-to-equipment-outdoors/68f13b34d095ac038187d4a7 there is a Chat icon. Where is it? I don't see it. I called on Sunday, March 1, reporting the damaged pedestal. They closed the ticket without a response this morning a

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Customer Service

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@XfinityEmilyB I don't see the chat icon.

user_gardening39

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27 minutes ago

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Report damage to equipment outdoors

The following is damage to Xfinity equipment in my neighborhood. Unfortunately, the last post on this forum with a somewhat valid response by an official employee is no longer valid. If you try to reach someone via the chat service (which is completely utterly useless unless you fall in one of the c

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Good morning @user_jrfg6b, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue you are having with the email on your iPad, but you have come to the right place for help. H

XfinityJeff

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28 minutes ago

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Error message

I keep getting the message on my iPad : “Password incorrect. Enter the password for the IMAP account “Comcast”. Despite using the correct password (I used it to sign in here) , it continues. What do you recommend?

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@XfinityAlex this is still a problem for me.Starting last week.I cannot download attachments or save attachments

user_2xs3qy

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31 minutes ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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Hello @Gstexec11 I am sorry to hear that your line was disconnected. We would be happy to help get this issue resolved for you. Please send us a direct message with your full name and the service address, and we can get this taken care of for you.&nb

XfinityMatthew

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33 minutes ago

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Why does Comcast hire shoddy intallers

Yesterday a comcast installer hooked up service at a house beside me. So they disconnected one of my lines to hook them up. Of course comcast does not care since they get my payment every month for 2 cable modem service. To make things worse only one modem has wifi turned on and that is the one they

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user_ocvj31 Thanks for reaching out about a continued issue with service dropping after a recent visit, and needing another sent. We can certainly assist with getting a trouble call set up for you to get another tech out no problem. Can you sen

XfinityEricB

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34 minutes ago

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Intermittent internet outages - I need an agent

I had several unexplained internet outages, so Comcast dispatched a tech. He did basic troubleshooting and swapped my modem. I'm still having the same issues. I need someone to come out again, and I can't get past the automated troubleshooting via phone or chat. Please help.

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Error message

I keep getting the message on my iPad : “Password incorrect. Enter the password for the IMAP account “Comcast”. Despite using the correct password (I used it to sign in here) , it continues. What do you recommend?

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Sign-In and Account Management

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employee discount

me and my wife are comcast employee. How do i go by getting a discount on internet and cable?

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Billing

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Hello cvs_netadmin. Thank you for taking the time that you have to reach out to our CSA team and working with their support agents. You have taken all the steps I am aware of for reporting this issue to the correct team. I'm sorry that they have not

XfinityPaula

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47 minutes ago

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Tenant Blacklisted By Comcast

Good Morning, I'm having an issue where my organization's email domain has been miscategorized as spam by Comcast's filtering system; leading to the following error: Remote server returned '530 5.1.0 sender rejected' I know the error originated from a student account compromise where the student's e

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Not what I wanted to hear about the wireless connection but appreciate the information.

jimnew

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49 minutes ago

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Wireless cable box

I am thinking about hanging a tv on a wall that has no cable access. The current cable box is not on a direct line of sight so the remote will not work. I understand that there is wireless box available from Xfinity. Would this solve both my problems of no cable access and remote not working without

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Hello, @MJS72 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, looking over our refund document I don't see any mention of special handling of bulk accounts. I'd like to investigate the refund concern f

XfinityJustinC

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49 minutes ago

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Bulk Account Credit can not get my money back!!!

I have a bulk account that has a credit and Xfinity does not allow my money to be refunded for some reason.

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Thanks for sharing, used to work here too but no longer.... just swapped boxes again over the weekend.

user_k6u6ul

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52 minutes ago

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X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio

Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare

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Got it! I may need to take a further look at your account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To

XfinityDemetrise

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53 minutes ago

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Cannot Log In On Mobile

Attempting to log into my account on mobile just loops on the password screen no matter how many times I've tried. Doesn't matter if it's the Xfinity app or the actual website on Chrome - the same thing happens. Cache has been cleared for both my browser and the app. I attempted a full uninstall and

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Thank you for the post, and for reaching out to them. Not sure who you think/believe has "reached out to them"... that is something Xfinity should be doing to "resolve" this LONG running issue, not customers. Right now that is showing as a known

gundarsb

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55 minutes ago

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Paramount+ freezes then tells me to try again later

Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split

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@XfinityDemetrise I was already on the 5G mobile network instead of Wi-Fi. I'm attempting to handle things while away from home, and my phone is brand-new.

jsmeldrum2

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56 minutes ago

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Cannot Log In On Mobile

Attempting to log into my account on mobile just loops on the password screen no matter how many times I've tried. Doesn't matter if it's the Xfinity app or the actual website on Chrome - the same thing happens. Cache has been cleared for both my browser and the app. I attempted a full uninstall and

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Tenant Blacklisted By Comcast

Good Morning, I'm having an issue where my organization's email domain has been miscategorized as spam by Comcast's filtering system; leading to the following error: Remote server returned '530 5.1.0 sender rejected' I know the error originated from a student account compromise where the student's e

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Customer Service

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Bulk Account Credit can not get my money back!!!

I have a bulk account that has a credit and Xfinity does not allow my money to be refunded for some reason.

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Billing

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Ok, let's try a few more troubleshooting steps to see if we can resolve the issue. Have you tried any of the steps listed below? Network Check: Turn off your VPN and switch from Wi-Fi to cellular data (or vice versa) to see if it is a ne

XfinityDemetrise

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1 hour ago

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Cannot Log In On Mobile

Attempting to log into my account on mobile just loops on the password screen no matter how many times I've tried. Doesn't matter if it's the Xfinity app or the actual website on Chrome - the same thing happens. Cache has been cleared for both my browser and the app. I attempted a full uninstall and

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user_5eng7o Thank you for reaching out and letting us know. Please send us a DM with your full name and complete address so we can get this resolved! How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or

XfinityPeterH

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1 hour ago

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cut water line

when the cable was replaced the water line was cut

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