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Xfinity equipment
I have one router and 2 TVs. I’m paying for more. I don’t have the equipment anymore. It’s been 7 years. I’m sure they’ve been paid off by now.
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Channels and Programming
Phone Not Working [Edited]
Phone not working I cant called noone nor text anyone [Edited: "Inflammatory"] [Edited: All Caps]
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Customer Service
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Good catch — let me give you the full version with everything Winter has gathered. This is the stronger post. Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technicia
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Customer Service
If you are NOT an comcast employee the YOU HAVE absolutely no say in the matter
new email complaint
I have migrated to the new yahoo email. And at the least the new email at yahoo is pure [Edited: "Language"]. First are the adds you get sent. Under Comcast email never got an add. and you cannot delete the adds they stay in your inbox!!! Second When logging in there questions about how i log in and
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Try powering your phone off, then back on again. Also, reset your network settings.
My phone won't let me make calls from contact or return calls. When I call it doesn't ring just hang up.
I tried calling but the don't ring it just hang up and when I try to call from my contacts it does the same thing. I can't make calls or answer calls. Can someone call me and let me know what's wrong.
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user_3abua5 This is definitely not the experience we want for our valued customers! I know we had some incentives for watches, but there would have been the charge for the service with them. I am more than happy to look into the account specifics wit
billing issues
My Dad went to the Xfinity store in Southwest Plaza in Littleton, CO on April 9, 2026. He went in for a new remote. Somehow he ended up with a new Samsung Galaxy Tab A11+ 5G tablet, that he said he didn't want, but the store employee insisted that he needed to take it and that it was free. The emplo
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Hate to say it but all Xfinity employees lie and deceive to get commission. Corporate needs to remove these ridiculous incentives for their employees so they stop these deceitful tactics. Because it’s the employees doing it there is nothing we can bl
billing issues
My Dad went to the Xfinity store in Southwest Plaza in Littleton, CO on April 9, 2026. He went in for a new remote. Somehow he ended up with a new Samsung Galaxy Tab A11+ 5G tablet, that he said he didn't want, but the store employee insisted that he needed to take it and that it was free. The emplo
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My phone won't let me make calls from contact or return calls. When I call it doesn't ring just hang up.
I tried calling but the don't ring it just hang up and when I try to call from my contacts it does the same thing. I can't make calls or answer calls. Can someone call me and let me know what's wrong.
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Devices
Cannot pair remote with cable box
When trying to pair, I get a message of do you want to keep using voice guidance?
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X1
Based on this: https://help.yahoo.com/kb/SLN36803.html Note: If contacts appear to be missing after you've migrated, these may have been categorized as "Collected addresses" in your Comcast.net email account and not saved to your Address Book
lost collected email addreses
when I shifted to Yhoo from comcast email my collected addresses were lost
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Pair remote to box
I am trying to pair remote with cable box but all that comes up do you want to keep using voice guidance?
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X1
In addition to what BruceW has pointed out, when viewing emails in Xfinity Connect, there's a brand indicator to indicate official email https://www.xfinity.com/support/articles/comcast-verified-email
Email scams
Ya i keep getting the old, new terms of service and u using an older version. I knew they scams but its funny how they pop up again sayn my enail i wouldnt be able to accees after so and so date … lol. Here i am still active. Its always never the same person sending it from “” comcast” ”.. So dont f
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10:30am Wednesday: seems like it’s working again. Next item I hate the most is the horrific playback of cloud recordings and the fact that football and basketball games and sometimes golf are recorded on the cloud and not the DVR. Fast-forward
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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... says from Comcast but they havent gone by comcast in a long time ... They introduced the "Xfinity" brand name for their consumer product lines about 15 years ago, but the parent company is still Comcast Corporation. See https://corporate.comcast
Email scams
Ya i keep getting the old, new terms of service and u using an older version. I knew they scams but its funny how they pop up again sayn my enail i wouldnt be able to accees after so and so date … lol. Here i am still active. Its always never the same person sending it from “” comcast” ”.. So dont f
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user_jvgy1p We appreciate your time in reaching out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers and I would love the opportunity to see how I can help turn this experience around. I underst
Terrible Customer Service and a Scam
Do not believe the xfinity/xfinity now affordability lie. They have hidden fees, refuse to return brand new, unused camera equipment, and charging for it when again, it was never used. Our family chose xfinity now, believing that it would be more affordable, however, in reality it is the opposite. A
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... The link given is a Google address ... update the firmware on my Gateway router ... This is some sort of scam. Do not click! Note: Comcast/Xfinity would most likely direct you to a Comcast,com or Xfinity.com address, not Google. Users
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob
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Terrible Customer Service and a Scam
Do not believe the xfinity/xfinity now affordability lie. They have hidden fees, refuse to return brand new, unused camera equipment, and charging for it when again, it was never used. Our family chose xfinity now, believing that it would be more affordable, however, in reality it is the opposite. A
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Customer Service
You can find the expiration date of your promotional plan online via your Xfinity Account or by checking the PDF version of your billing statement. Steps to find the expiry date: Via Billing Statement (Fastest): Log in and download your late
DreamSayerZ
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Where can I find out the expiry data on my mobile promotional plan?
I couldn’t find any documentation about my mobile promotion plan that was bundled when I purchased my home internet. I’ve already chatted with three different agents, and each gave me a different answer while also urging me to apply the promotion immediately. Honestly, it feels very inconsistent and
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