Xfinity Community Forum

due a refund

Got an email saying I was due a refund after cancelling my service,none of the links in the email work and xfinity assistant is no help either

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Email

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The RCS group chats stopped working on my Galaxy A53 5G phone two weeks ago. I cannot send or receive RCS group chat messages. I have cleared the Cache and followed all suggestions in order to return back to the chats and I am still receiving the message- Connecting with the status code 3000, please

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Devices

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@user_vndr0u I am sorry to hear you are unable to use your Voice services. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken? I also wanted

XfinityDena

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2 hours ago

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Xfinity Support

Activated voice service yesterday. Still no dial tone. Tried all jacks on back of modem. Phone is full charged

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@Cammby It must be a problem between ESPN and Xfinity and given the number of people who must be impacted, I am hoping that eventually Xfinity will notice (or someone will tough it out with their customer service, to bring it to their attention). Un

rsdb97

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2 hours ago

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espn not synching

Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?

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Hola, @sozat_25. Gracias por ponerte en contacto con nosotros aquí en los Foros de la Comunidad. Para hablar con cobros por teléfono, simplemente llama al 1-800-934-6489 (1-800-XFINITY) y sigue las indicaciones correspondientes. Sin embargo, podemos

XfinityFrank

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2 hours ago

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Cuentas

Necesito que me puedan ayudar a una solución estoy tratando de comunicarme con collection pero el número que dan es erróneo y no puedo hacer nada para tratar de avanzar con un acuerdo para poner al día mi cuenta

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Cuentas

Necesito que me puedan ayudar a una solución estoy tratando de comunicarme con collection pero el número que dan es erróneo y no puedo hacer nada para tratar de avanzar con un acuerdo para poner al día mi cuenta

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Billing

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Greetings, @user_fi86ty! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this duplicate account issue. You have definitely come to the right place for assistance. If you could send our team a dir

XfinityJamesC

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2 hours ago

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Escalation request: Duplicate Accounts Created by Xfinity Resulting in Ongoing Billing & Service Suspension

I honestly don’t know what else to do at this point, so I’m posting here in hopes that someone from Xfinity can finally help. Back in October 2025, I visited an Xfinity store after moving to a new address. The representative helped me update my information, set up AutoPay with my bank account, and t

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Voice line

Not working no dial tone no dial tone

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Home Phone Service & Equipment

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I have dealt with the same A duplicate account was made and I have been sent to collections on it, while I have been on auto pay the 7 years I have been with Xfin. I filed a formal escalation and still nothing. I am beyond furious

user_fi86ty

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2 hours ago

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Escalation request: Duplicate Accounts Created by Xfinity Resulting in Ongoing Billing & Service Suspension

I honestly don’t know what else to do at this point, so I’m posting here in hopes that someone from Xfinity can finally help. Back in October 2025, I visited an Xfinity store after moving to a new address. The representative helped me update my information, set up AutoPay with my bank account, and t

Question

Yes, was logging on here to ask the same thing. Did 2 system refreshes, unplugged cable box for a good 30 minutes, tested TV speakers vs sound bar, etc...

Cammby

commented

3 hours ago

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espn not synching

Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?

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account

it’s saying i have an account already but i dont my ex boyfriend does and its saying it mine and i have to pay money to get internet.

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Your Home Network

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Hello again, @k931780511 - We haven't heard from you in a couple of months, and I'm not seeing many changes or updates to that ticket we found. If you still need us, feel free to reply here (or privately in our DM thread) within the next day or two.

XfinitySara

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3 hours ago

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Damaged pedestal at my service address

Hi — reporting a damaged pedestal at my service address. While trimming a tree, a branch accidentally fell on the green telecom pedestal in my front yard. The lid is cracked with a hole in it and the side seam has split open. The internal equipment looks intact from the outside and my service is wor

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@user_kk9417 Could you please send our team a direct message with your full name and full address? To send a direct message:Click "Sign In" if necessaryClick the "Direct Messaging" iconClick "Start new conversation" (pencil and paper) iconIn the "To:

XfinityThomasC

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3 hours ago

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Disney + issue

My Xfinity plan includes Disney+ with ads, and Xfinity has shown it as my current plan since I first became eligible. However, I have never successfully activated the benefit. When I sign in to Disney+ using my existing account, it asks me to choose a paid subscription. My previous Disney+ subscript

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user_i06622, Hi! I can absolutely understand your frustration, especially after being without a working home phone for a week and not being able to reach someone for help last weekend. I’m sorry you’ve had to go through this. We’re

XfinityGabriel

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3 hours ago

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House phone won’t ring landline goes straight to voicemail can’t get ahold of help to fix one week now

I need to speak with an agent or representative my house phone has not been working for a week now and I couldn’t get someone to talk to last weekend about my landline house phone not working. It goes straight to voicemail when someone calls and won’t ring. I’m very upset Kim

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Doesn’t work. There’s no activation button I even took the 9.99 charge to see if that would do it but it just says active with no way for me to activate it

user_kk9417

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3 hours ago

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Disney + issue

My Xfinity plan includes Disney+ with ads, and Xfinity has shown it as my current plan since I first became eligible. However, I have never successfully activated the benefit. When I sign in to Disney+ using my existing account, it asks me to choose a paid subscription. My previous Disney+ subscript

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It was not a new customer offer, your support reps made clear it was a valid offer that they said was not processed because they made an error in not fulfilling the change of service.

user_wkk2vt

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3 hours ago

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Terrible customer experience

I have been an Xfinity customer for 5+ years. I recently changed addresses and picked a new plan when I did. I signed for 1gig of unlimited data for $50 per month at my new residence. I did the equipment change, they delivered my new equipment. I set it up myself because their service team no showed

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I need to speak with an agent or representative my house phone has not been working for a week now and I couldn’t get someone to talk to last weekend about my landline house phone not working. It goes straight to voicemail when someone calls and won’

user_i06622

commented

3 hours ago

to the conversation:

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House phone won’t ring landline goes straight to voicemail can’t get ahold of help to fix one week now

I need to speak with an agent or representative my house phone has not been working for a week now and I couldn’t get someone to talk to last weekend about my landline house phone not working. It goes straight to voicemail when someone calls and won’t ring. I’m very upset Kim

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House phone won’t ring landline goes straight to voicemail can’t get ahold of help to fix one week now

I need to speak with an agent or representative my house phone has not been working for a week now and I couldn’t get someone to talk to last weekend about my landline house phone not working. It goes straight to voicemail when someone calls and won’t ring. I’m very upset Kim

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Customer Service

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@user_6d59c8 Our apologies for the experience you had with your mobile account. How long ago was everything for your mobile account and bill?

XfinityKei

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3 hours ago

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Ongoing Incorrect Charges for Free Xfinity Mobile Device

Hello, As a Platinum customer, I have been using Xfinity services for many years. In October, I was encouraged to switch to Xfinity Mobile; however, my personal device (Galaxy S24 FE) was not eligible. As a result, I opted for a free device offered by Xfinity—the Galaxy A36. I was clearly informed a

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Hazardous low line left across 4 backyards for 20 days in Houston - Mower hazard.

Comcast has done work in our neighborhood and has left a sagging wire that is hazardous to anyone walking and on the ground in some parts, low enough that a mower would run it over and it could get caught in the blades. I’ve reached out and filed a complaint but have been ignored by the Comcast team

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Getting Started

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