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The way the group acts at that store that works there
These young people that works at the store unprofessional to say the least if you ask him a question they all look at each other and start laughing it was a senior lady that wanted more information and they all busted out laughing I was embarrassed for her
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Getting Started
@user_wn4auc I think I'm running into this same thing. We had 100Mbps upload speeds from about July 2025 through December 2025 but the moment I got home from an Xfinity store after changing to a new, updated TV Plan, the upload speeds were slow. So
Arris G36 slow upload speeds
I signed up for 1gig service in a mid-split upgraded area. I should be getting 100mpbs+ upload but I only ever get 40mbps, consistently. Upstream OFDMA seems locked and operational and has an acceptable power level (Upstream OFDMA at 47 dBmV). I have no splitters in my house. I don't understand why
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@user_jjjj send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message: Ensure y
Peacock says already linked
Hi I haven’t activated my peacock account yet and keep getting emails and texting to do so. When I go to activate it, Peacock says that my Xfinity account is already linked. It’s not. how can I fix this
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New Construction
I need to talk to a human about setting up service for a new construction single family residence. Is there a number I can call or an email address or something? The AI agents are totally worthless.
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Customer Service
No, here it says that my peacock account still needs to be activated.
Peacock says already linked
Hi I haven’t activated my peacock account yet and keep getting emails and texting to do so. When I go to activate it, Peacock says that my Xfinity account is already linked. It’s not. how can I fix this
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Xfinity is not trying to get a "fair price"! You're lying as usual, not surprising for the company with the absolute worst customer service experience in the entire country. The truth is ABC Disney wants their channels in the standard tier - they don
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
how to stop Xfinity e-mail account?
The holder of the account has died, is no longer a Comcast subscriber, and it's time to terminate their Xfinity e-mail account, which is just receiving spam now. There are MANY online requests for instructions on how to do it, with answers by allegedly knowledgeable people, and none of their methods
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DONT WASTE YOUR TIME AND MONEY
THEY HAVE WASTED MY TIME FOR ABOUT 10 YEARS SAYING THEY CAN SERVICE MY LOCATION. HOWEVER THIS TIME THEY SAID SOME CHANGES WERE MADE AND THEY ALSO SIGNED A CONTRACT 2 YEARS AGO TO SERVICE ALL FLOYD COUNTY RESIDENTS. SO I CANCELLED MY ITHER SERVICE AND CHANGES EVERYTHING TO XFINITY THEY SENT A TECH OU
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Xfinity Compliments
Peacock Premium Plus upgrade loop - Unlink tool throwing error
My account is stuck in a Peacock Premium Plus upgrade loop. Xfinity billing shows the upgrade, but Peacock does not see it. When I try to use the online portal to unlink my Peacock account, it gives me the error: 'Something unexpected happened, close this box and try again.' I have waited over 22 ho
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Customer Service
Comcast email
Why is my email blocked, [Edited: "Personal Information - Email Address"]
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Customer Service
dispute over $200 savings on no trade-in required not being honored
Briefly, online pages says you get $200 off with no trade in when replacing a phone, it initially gives it to you but on the next page it takes it away if your line is a regular line (not premium as I now understand), but it doesnt tell you its doing that and it doesnt explain why the discount disap
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Devices
Hello there @user_4rav2u, I'm reaching out to see if you were able to get your Wi-Fi back active? How's things going at this time?
Box not turning back on
It was a huge storm on a Tuesday and it knocked my WiFi box completely off now it won’t turn back on is there a way I can get another box with out paying
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Modem keeps burning out
No problems inside home. Need someone to check outside box. Techs cannot find any inside problems
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Customer Service
HI there @user_v8czhb Thank you so much for reaching out. I can assure you that we want this resolved just as much as you do. We're not able to offer any compensation because you're not paying an individual fee for that particular network
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
nick_0 Our team can look into this for you on our end as it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:"
Xfinity Edge 2025: Does carrier unlock enable OEM Unlocking, or is the firmware permanently restricted?
I have a Motorola Edge 2025 from Xfinity Mobile. Motorola’s portal generated an unlock key, but OEM unlocking is still greyed out. Motorola says Xfinity firmware may keep OEM unlocking disabled even after network unlock. Can Xfinity please clarify for this model: once officially network-unlocked, do
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Hey there, @user_v4ffqy! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with the email app. I will certainly document the feedback on our end regarding the app. I do appr
Worst Androiid App Ever
The Xfinity email app for android simply does not work. I've reinstalled several times over the past year, and yet even today still does not work. Clearly they don't care due to not having fixed it after all this amount of time. Pitiful.
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Slow down every 3-4 months - call Xfinity and they tweak some settings and its back(after trying to sell me rubbish)
This is getting ridiculous.....every 3 or so months my internet drops from 900 to 300. A reboot/power cycle never fixes. I call and first of the bat they try to sell me their modem. When I refuse, they say they tweaked some settings and it goes back to normal. This has happend 10 times now. This is
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Your Home Network
Upstream channels not locking after mid-split upgrade — QAM pixelation — Winthrop MA
Since Comcast performed a mid-split infrastructure upgrade in my area approximately July 15th I have been experiencing severe QAM TV channel pixelation and dropouts. Upstream channels 17, 18, 19 (16MHz, 22MHz, 29MHz) show NOT LOCKED on both my XB7 and XB8 gateways. Upstream channel 20 elevated at 54
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Your Home Network
Hello Gigi9993, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I want to help as much as I am able. We will need some account information to see if this is something we can assist you with. Please s
Help in changing my autopay account
My mom has an xfinity account. She is 95 and no longer has a cell phone or access to the email that was used to set up the autopay. The checking account that was associated with the autopay was closed by the bank due to fraudulent charges and the bank has opened a new checking account for her. Howev
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Hi @user_wkjx9k! Thank you for reaching out on our Xfinity Communit Forum, and sharing your experience. I understand your concern, especially if you've had modem issues. To help us better understand what's happening, could you clarify what you mean
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Modem keeps burning out
No problems inside home. Need someone to check outside box. Techs cannot find any inside problems
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