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The team members might have android devices, because the app works on those. At least it does on my phone.
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
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No that was it! Thank you
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
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Its sad to see so many people having the same issue. I guess the only way xfinity is going to fix it, is when we quit using them.
Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to
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user_4g3dt0 Awesome, I am glad they were able to assist you. Is there anything else we can assist you with today?
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
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Shopping for DirecTV deals now. Xfinity takes too long to resolve issues. This update is horrible. Give us the option to roll back to previous version.
Is Smart Resume gone?
The apps on both of my Samsung tvs were recently updated to 2.183.1 and now there is no longer a smart resume on any recording. I don’t see a setting where this is turned on or off. What am I missing? Please don’t say this feature was removed.
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@XfinityLinda where can we find our favorites list and our last watched lists?
Favorites
We no longer have any favorites listed on our streaming TV and can’t figure out how to get them back. Can someone help?
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Ongoing Billing Issues Following Misrepresented Mobile Promotion
I am requesting assistance with an ongoing billing issue that has still not been resolved despite numerous contacts with Xfinity. In May, I signed up for what was advertised to me as a free mobile line for one year. This offer came after nearly a year of repeated calls, emails, and marketing outreac
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Plan
New app missing features
The new app does not show my favorites and there is no way to filter channels. It also does not show scheduled recordings. It needs to be modified.
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Xfinity Stream Website
Hi. I have an iPhone 17 and am current on all iOS updates. I switched from T-mobile in February. My RCS works fine when I am on cellular, and when I am on WiFi everywhere BUT my home. I have troubleshooted for hours and been on the phone with xfinity
RCS waiting for activation issue on iPhone and Xfinity Mobile
I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin
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Hate this new update…what were they thinking!!!! They also don’t have dates of the shows anymore. An episode doesn’t do me any good if it’s an older show…I need the date it originally aired!!!🤬🤬🤬
Favorites missing on iPhone and iPad, 11/10/26
I have been in touch with Xfinity support for several days regarding the missing Favorites category on Samsung smart TVs. To date that has NOT been fixed! Now tonight, 11/10/26, that SAME issue has occurred on my iPhone and iPad! It was there last night! Xfinity! What are you doing over there? This
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New app problems
New configuration of streaming app is very poorly done. Scheduled recordings are not available. Not sure why a list of scheduled recordings was eliminated.
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Xfinity Stream Website
Sony Sound bar
I don't know how to pair the cable remote and my Sony sound bar.
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Customer Service
This FORCED update was is HORRIBLE, my LG TV keeps crashing, my iPad and iPhone or TV cant get all my FAVORITES , calling and trying to get help with my channel lineup and channel package is HORRIBLE, the outsourcing they use doesn’t HELP AT ALL WHAT
Recently upgraded Xfinity Stream App on TV lost functionality
I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and vie
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I’m not going to do your job for you. You should know if it’s working on other devices. I have 2 tvs, and neither have smart resume. This update was a huge disappointment. Xfinity needs to roll back to previous version. I’
Is Smart Resume gone?
The apps on both of my Samsung tvs were recently updated to 2.183.1 and now there is no longer a smart resume on any recording. I don’t see a setting where this is turned on or off. What am I missing? Please don’t say this feature was removed.
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user_hvwkq9 thank you for using the Xfinity Subreddit to reach out. The issue with Britbox via Free This Week is a known concern that our backend teams are currently working to get resolved.
Britbox is supposed to be free this week on xfinity.................but it isn't.
According to the on-demand section, britbox is supposed to be free for xfinity. However, for the last two days, it's not. It had some really interesting shows, but for some reason, xfinity decided to lie about it and not have it for free. Talk about false advertising. What do we have to do, stand on
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@kdime, Thank you for letting us know, we appreciate it! So, with the new upgrade to Samsung TVs, the layout has changed. The new home screen moves the menu bar to the top for easy access. Do you see that?
Guide isn't working on Samsung tv
The app updated on my Samsung tv and the guide won't come up now
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Okay, user_qre8lk! We'll check in and follow up with you here tomorrow to gather feedback and to be sure you're all set.
Invite friends and family encounters You can't make this change right now
Hi, When I try to click invite friends and family under account and identity, it brings me to the page You can't make this change right now We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. It provides
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user_yk6rivYou can always search for our latest offers online directly on our website or the Xfinity App while you're signed in. If you need some more hands-on help, however, I'll be glad to assist. I ask that you reach out privately, so we can cover
Lower Monthly bill - Internet only $130
I have been a customer for over 10 years. For internet only, my price is $131.00 - this does not even include cable. What can be done to lower my monthly bill to a more reasonable price? If nothing, I will be forced to go with AT&T or Windstream. Thankyou
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Geez, who’s responsible for the design of the new streaming app? Why do I have to scroll down multiple multiple times to get to the channels I watch. This lack of functionality is crazy. Clearly the design team has no idea how important the favorites
UPDATED APP NO LONGER HAS FAVORITE CHANNELS TAB!
I just upgraded to the new Xfinity App and there is no tab for our favorite channels! We have the box for all our other TVs and was convinced to use the app for another one on the house. But after the upgrade we no longer see our well used favorites tab. Can the plug it back in. Seems counter intuit
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This FORCED UPDATE WITH JO WARNING is so not Professional!!! I CANT GET some of my FAVORITES anymore, trying to call to ask questions is HORRIBLE too the outsourcing your doing ISNT HELPING us as CUSTOMERS !! We should be at the top of your PRIORITY
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Recently upgraded Xfinity Stream App on TV lost functionality
I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and vie
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