Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (529.6K)
Hello user_020c3n, thank you for reaching out here in our Xfinity Community forum, and thank you for your service. I will be happy to assist you. I believe you may have been given the wrong service, but that is a pretty easy fix. The best way to proc
Not receiving Military Discount
I wanted just $22 StreamSaver plan for streaming, but recommended to add Now TV because I get free by military discount. I have registered and verified military. I check my bill, there is $35 charge for streaming as Now StreamSaver Bundle, which I didn't signed up for. How can I get the discount so
Question
Hello user_uxy9q4, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help. Would you kindly explain the home location and remote location part of your post? I am assuming those are zip codes, I
Stream the local TV channels remotely using the xfinity stream app with a fire stick
About a week ago I have been unable stream the local TV channels remotely using the xfinity stream app with a fire stick I have connected to my TV. The other togo channels stream without a problem. My home location is at 02035 and the remote location is at 02532. The notification states ” To play vi
Question
No Loyalty to Diamond Members
Your price for internet and cable is ridiculously high! There's no incentive for keeping Xfinity Mobile. A $20 discount f on internet service and $25+ for data service per each phone line and tablet. Why aren't you offering or promoting competitive prices? You're so behind the mark. If T-Mobile and
Question
•
Your Home Network
... XB7-T ... The number 4 jack has a red line ... On Comcast/Xfinity modem-router-wifi gateway devices the Ethernet jack with a red or orange mark next to it is the one rated at 2.5 Gbps. The other 3 are only 1 Gbps (still fairly common). Basically
Ethernet Connections
I have an XB7-T modem. I intend to use both a WIFI and an Ethernet connection to. The number 4 jack has a red line beside it. What does that indicate? Which number jack should I use? I will only have one user on a LAN connection.
Question
I’m following up because it has now been several days since I posted this issue, and I still have not received any response from Xfinity. At this point, this experience has pushed me to seriously look at other providers. I originally started shopping
Xfinity Mobile Order Could Not Be Delivered and Is Being Canceled
Hello, I am posting here because I have been unable to get a proper resolution through Xfinity Mobile customer support. I recently placed an order for an iPhone 18 Pro Max, and Xfinity shipped it through FedEx. The main problem is that FedEx repeatedly reported that the customer was unavailable for
Question
Request late charge removal for Xfinity error
I asked Xfinity to correct my mailing address to add my PO Box # because no bills were arriving by mail. They did that and ONE invoice arrived. This week I received an email late notice (but no actual bill). The account erroneously transposed two of the box numbers: no wonder I did not receive the b
Question
•
Billing
user_638qn9 thank you for using the Xfinity Community Forums page to reach out. Have you already followed up with Amazon regarding the TV by chance?
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
Question
Adam Sheffield died account must be canceled asap
Address 1103 29th st Anacortes Wa 98221
Question
•
Customer Service
Greetings, user_v2j3qt! Thanks for providing your feedback. We never wish for you to feel this way. If you are still experiencing an issue with this. Please let me know as we would love the opportunity to assist you.
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
Question
cancel service
Adam Sheffield Died, July 25th , no one lives in the billing residence at 2103 29th st Anacortes Wa 85221 This account should be canceled and all services attached to this account including phones.
Question
•
Customer Service
This is a problem that needs to be addressed plz! It is not possible to pay less than 9$ or 10$, unless you first pay at least 10$ (I have not tried 9$) -assuming the balance is more than 10$ I went on the chat with them about this, but not resolved.
Wont accept payments less than 9.00 and service disconnected for balance less than 9.00
System will not accept payment for less than 9.00 and disconnected service for balance less than 9.00
Question
Dispute on new Xfinity plan that was supposed to be activated 2 months back, has never activated and is currently denied
Hi Team, This is a formal grievance on the an agreed xfinity service plan which was discussed with an Xfinity chat representative on July 28, 2026 and agreed upon based on formal approval agreements on xfinity-provided links from his end, never got activated. The plan included an xfinity mobile serv
Question
•
Your Home Network
That's happened here for three days. It was working then suddenly stopped. Customer service only knows about home equipment. Unhelpful.
Public hotspot nearby not working
I am trying to connect to an Xfinity public hotspot but it is not connecting. The login page never pops and the little icon only spins forever and nothing happens. We are waiting to transfer our internet here to our new house and the meantime we were hoping to connect to two public hotspots that you
Question
ABC Channel 807 in Memphis
Why are the football on the Memphis ABC station being played in Spanish. Not whatI'm paying for. If it is not being broadcast in Spanish, then someone is stealing your cable. Kevin Mahaffy
Question
•
Customer Service
Xfinity stream shows a device streaming when it is not. I need it removed
Xfinity Stream shows “Family Room 2” under Devices Currently Streaming. Nobody is streaming, and the session remains after I stopped casting ESPN, closed the apps, powered off the TV, and rebooted my router. I cannot remove or stop Family Room 2. ESPN is now reporting maximum concurrent streams. I n
Question
•
Xfinity Stream Website
Thanks for reaching out! It sounds like hitting spam accidentally blocked that specific number inside your phone's texting app. Since the block is on your actual phone, the network is still sending the codes, but your phone is just intercepting and h
Unable to get verification emails on phone
By mistake hit spam on an incoming ID verification number sent to my phone. How do I repair? I am still able to receive via email but not by phone.
Question
Why do some websites think I'm I located in West Virginia I live in Pa this is since I switched back to xfinity It's called "IP Geolocation". Comcast/Xfinity assigns your public IP address, but does not control where others think t
BruceW
commented
1 hour ago
to the conversation:
0
0
located in West Virginia I live in Pa this is since I switched back to xfinity
Why do some websites think I'm I located in West Virginia I live in Pa this is since I switched back to xfinity
Question