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Cancel Scheduled move/transfer of services
Hello, I need to cancel my scheduled move/transfer of services.
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Customer Service
Nintendo Switch 2 will not connect
My Switch 2 is the only device that will not connect to my internet, let alone even locate my network at all. It previously connected to my old router (albeit with similar issues) but I was just sent a new one this week, an XER10 model, and now it’s gotten tremendously worse. Any suggestions? I have
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Your Home Network
Social Security issue
I have been trying to buy a new phone for 4 days and am unable to because the response is that my SSN is wrong. 3 trips to the store, multiple calls to Xfinty mobile, CSA etc and I keep getting passed between low level agents who can't help and arn't able to transfer me to someone who can. I have an
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Devices
why does comcast turn down speeds at night
every time i go to game at night ill notice my speeds on xfi app say 1000 then test them on accurate speed tests and its 22.6 mbps and sometimes 10mbps at night keep doing it and you'll lose a customer of 20+ years. im sick of it.
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Your Home Network
I appreciate you trying that. Let's take a look at the signal here and narrow down what could be causing this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To se
Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
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Yes, I've tried this. It's still going on. It's been going in and out for the past 6 months or more.
Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
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Hello @user_lwmdml, no worries we can take care of this pretty quickly. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 👍 To send a "Direct
Account Cancellation
I called to cancel my Internet service on 12/10 and received confirmation emails stating "We received your cancellation request, and we're on it" on both 12/10 and 12/11. However as of 12/23 my account status still shows active when logging in and doesn't reflect the cancellation and I still see upc
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Hi there, @user_2llwu1! I understand with the Smart devices, a lot of them need to be connected to the 2.4 GHz network only. Is the 2.4 GHz network still showing separately in the list of WiFi networks? Are you able to get any devices, such as your c
None of my devices recognize my 2.4 band if WiFi
I have to have split bands for certain devices and one night all devices connected to 2.4 band were disconnected and will not recognize the password. I have tried changing the password and factory resetting the router already.
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Good evening @user_ose1i8, and thank you for reaching out on our Community Forums with your speed concerns, we appreciate it. I'm sorry to hear that you are experiencing issues with your speeds and appreciate you sharing the troubleshooting steps you
Slow internet
For the last several days, my internet is way slower than it should be. Streaming content is extremely blurry, online gaming has been impossible, and net speed tests are ranging from 5-80 mb/s for wireless connections and 150-250 mb/s for wired connections. I'm supposed to be getting nearly 1gb+ but
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Hello @XfinityMarshante, @XfinityBillie, or @Xfinity Support I am wondering what is the state of my request?24 hours passed and I didn't get any updates. I wasn't even told about what are the estimation times for this to be solved.The only thing was
NOW TV - added without my consent (additional $20/month)
Just received several surprise emails from Xfinity. "Thanks for reaching out to Xfinity" "Here's the article you requested" (about 10 of these) "Thanks, here is your Xfinity order confirmation" (or "Your updated service order is confirmed") --- To state the obvious. I did not request any changes to
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Account Cancellation
I called to cancel my Internet service on 12/10 and received confirmation emails stating "We received your cancellation request, and we're on it" on both 12/10 and 12/11. However as of 12/23 my account status still shows active when logging in and doesn't reflect the cancellation and I still see upc
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Customer Service
All of my emails did not migrate to yahoo
My spouse also had Comcast mail. He had many documents attached to emails and they did not migrate. HELP.
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Hello @user_hs2z2h, congratulations on the new PS5! I understand how eager you are to get online, and it can be frustrating when multiple new devices are having trouble connecting to your Wi-Fi. Are you having trouble connecting other devices in your
Not able to connect PS5 to Wi-Fi
Good evening! I have Wi-Fi that I pay thru my apartments. I'm having issues connecting a brand new PS5. I have also had an issue connecting a new tablet
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Slow Speed since planned outage 12/15
Ever since the planned outage on 12/15 we have had incredibly slow speeds. We pay for a gig and get 250 mbps direct from the modem. What's going on?
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Your Home Network
user_4t2jyq. Have you tried rebooting the modem manually or through the Xfinity App when this happens to see if that helps resolve the issue?
Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
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Sorry to hear about your experience while streaming on Hulu @user_eaw433! What device are you using to stream?
Why are my Hulu commercials freezing the whole system through XFinity app?
I had forgotten why I stopped watching the Bear on tv and then i got reminded that the Hulu commercials keep stopping at random. I get lucky if I can get through two commercials but they either stop when the countdown hit 0:45 or when the commercial is about to load up the next commercial. I have al
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I'm not sure if the modem powers off. I don't have to preform any tasks, it just comes back after 5 minutes.
Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
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I'm not sure if the modem powers off when it happens. The outage doesn't last long, it's only for 5 minutes, then it comes back.
Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
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We would be happy to look into this, and to assist you further. We would need additional information in order to do so. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so,
Delete account/profile
Please delete my account/profile as I created it by accident and I have no desire to communicate in this group. Thank you for your help
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correct password not accepted
user_ewmvns
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7 hours ago
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Keeps asking for IMAP password even after I’ve entered the correct password
On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.
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