Xfinity Community Forum

To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu

Again

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58 minutes ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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58 minutes ago

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S2

Ethernet

Is there a way to confirm that my service is able to hardwire an Ethernet connection?

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Parental control pin

I've tried all numbers I can think of to unlock parental controls at my residence and it wont work so how do I reset it..

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Xfinity Stream Website

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See as i said you asked me to direct message you what is the problem there has to be a fail safe man er in which when this way doesn't work which I know is beyond count because I see all the blogs simply asking the same thing I have how to do it or w

user_h19ahf

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1 hour ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

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I am glad you are happy to assist. However, you have literally not provided one solution. I am having this issue with both my iphone and Outlook. I did not change my password, nor did I change any settings in either App. I have not

user_gko3l9

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1 hour ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

No worries I will resend To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "T

XfinityDuron

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1 hour ago

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Longtime Xfinity Customer Requesting Competitive Pricing Review

I have been a loyal Xfinity customer since 2010 and have consistently chosen to stay with your company for over 15 years because of the reliability and performance of your services. During that time, I’ve recommended Xfinity to friends and family and have genuinely wanted to remain with you for the

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I have the same exact issue. I have restarted everything. All other apps work fine. Please fix this!

user_561xds

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1 hour ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

Question

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I did send you a direct message and nobody replied. Big surprise.

user_2cmuum

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1 hour ago

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$500 gift card scam

I am getting ready to file a civil suit against Xfinity. I have found over 1,200 community members who were scammed using the same $500 gift card scam, promised a $500 gift card for switching carriers. It has been 7 months, multiple phone calls (I have recorded all calls include the initial call whe

Question

Hi user_pv7jam! Thanks for joining our Xfinity Forum. We appreciate your interest in getting our service and would love to become your service provider. My team is here to help and would be more than happy to properly assist you with this. Please sen

XfinityAmira

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1 hour ago

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Serviceability Request for Line Connection from Street to House

Hi, I am in the process of renovating a 1968 home that has never had internet or cable service. I have a new Xfinity account and have an "install date" of 2/28, however, I'm fairly certain that the technician isn't going to be able to locate lines, dig a trench, run wires into the house, and activat

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Transition to Yahoo

Thanks for nothing Comcast. The transition to Yahoo hosed up my Outlook. I see no benefits but a lot of adds. I assume Comcast made a ton of money making our lives miserable. Unhappy Forever Customer

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Email

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@XfinityMarcus I do not see direct message, where is ot

user_vhr2k5

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2 hours ago

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Longtime Xfinity Customer Requesting Competitive Pricing Review

I have been a loyal Xfinity customer since 2010 and have consistently chosen to stay with your company for over 15 years because of the reliability and performance of your services. During that time, I’ve recommended Xfinity to friends and family and have genuinely wanted to remain with you for the

Question

@user_h19ahf - We absolutely want to help. Please refrain from posting multiple discussions while we do our best to work with you right here. I'm sorry to hear the direct messaging option is working for you yet. May I ask what troubleshooting you've

XfinitySara

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2 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

X1 4K DVRs and Xi-6A Satellites Suddently Removed from my Account

After a new TV plan change that Comcast Customer Retentions suggested, all of a sudden my DVR and then Satellite STB started falling off my account. After replacing the 4K Coaxial DVR with a Satellite, then my Gateway was deactivated and I had no Internet - no NOTHING!! So far, Xfinity has no idea w

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X1

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Hello @user_iexymt I understand the importance of having direct access to your emails. Were you able to regain access to your account?

XfinityDuron

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2 hours ago

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Have not received any email [Edited]

I have not received any email since yesterday

Question

Hi there, @user_2corlf Oh no, I'm sorry for the trouble you are having trying to find your email. Since it's been a few days since you last posted are you still needing assistance? If so please don't hesitate to reach back out.-Richard

XfinityRichard

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2 hours ago

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Comcast.net email

How do I access my comcast.net email

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Ok, you were asked in another thread that I didn't see. Disregard. In the future please keep one issue in one thread. Please do not create multiple posts for the same topic. Here is the other topic with which you were replied to; https://forums.xfin

EG

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2 hours ago

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Outage

Is there a timeline for restoration of service for ouachita parish customers, after with winter storm fern?

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I'm a different customer having exactly the same issue.None of the provided instructions actually helped.I'm still having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com if I cannot connect to any of those I cannot wo

user_1mme29

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2 hours ago

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Unable to connect to Internet with my work laptop

My fiance has been been unable to connect to the Boeing VPN correctly because the packets are not reaching their destination. The IT from the Boeing side tried pinging the server (gpcloud.connect.boeing.com) but its requests timeout and it gets stuck on the be-2412-pe12.seattle.wa.ibone.comcast.net

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Your doing this because you think and im sure its true of most people that I'll just give up and let you rob me because your attempts to stop me from directly messaging you guys and so I'll stop huh well no im not letting you guys do this

user_h19ahf

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2 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

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This is a cover up at its worst right in front of millions big as Dallas just like Sen. John Kennedy would say. Don't worry im just a little bit more on the bright side than your usual victims so I'll end up speaking with you guys somehow.

user_h19ahf

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2 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

The Direct Messaging function is operational at this time, and those are the correct steps to take, @user_h19ahf. You may need to clear your cache and cookies, then log back in and try again. We're happily awaiting your DM once you get connected!

XfinitySara

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2 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question