I canceled my stream saver online backing Aug. I was still billed on my September bill for it. I called an Xfinity rep in the phone, she told me it was cancelled and my next bill should be for internet only for $80.00. The stream saver bundle is still on my tv. I do not want to pay another bill for

I had never considered Xfinity until the day I realized it was a better deal than ATT. From that day I had really good experience with the internet connection, the perks and the customer service. Up until about two weeks ago. When I requested a transfer/move of service everything went down hill and

I paid for my wifi pass it was 10$ an it’s not working every time I try to connect my device

I had the student plan for the last year, charging $30/month for 300mbps, but the deal ended, making it $70/month. However, I recently changed my plan to the new student deal, $50/month for 1000mbps. I'm about to be charged the $70 though for the old plan, even though I changed the plan from 300-100

I am at the end of my rope with Xfinity. What is my last ditch escalation path to get someone who can actually help resolve my issue? All the agents seem to be able to do is to offer a technician which will not fix my problem: a technician has already determined that the issue is outside of my resid

Several weeks ago, I contacted Xfinity about transferring my service to my new apartment. There have been several errors in installation dates and the latest is I won’t be getting service for an entire week. Customer service says there’s nobody available. This is unacceptable to me, especially where

im paying for 1gb and i made a test speed im not even getting 20mb of speed, the app says everything its fine but its so slow, also i returned my old modem yesturday, but it appear in my accont

Incorrect $200 charge for equipment returned to Xfinity technician I moved my Xfinity service to a new address on July 24, 2026. During the installation at my new residence, the Xfinity technician took my old Internet equipment and provided me with new equipment. I have now received a $200 charge as

To Whom It May Concern: I am writing to formally request an immediate resolution regarding a package that was shipped to me by Comcast and has been deemed lost by FedEx. My order was placed on September 2 and was scheduled for delivery on September 4. The package became stuck in Inwood, WV and was n

I contacted Xfinity through chat simply to check the progress of my new iPad order, but during that conversation the representative repeatedly urged me to accept or redeem a $299 Apple Watch reward that required a monthly cellular plan. I clearly explained that I do not have an iPhone connected to X

Every time I try to submit a ticket, about the downed cable line in my backyard, the website just t "Looks like something went wrong. Your information was not submitted."

I need to help from customer support have to have a code added to my account