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user_nhtuig Hello! Thank you for reaching out. Let's start by having you perform a reboot your modem to see if the connection is restored to the third-party devices you mentioned. If you can, please pull the power cable out of your modem for about 30
Wifi
I can’t connect some devices to my WiFi. Printer, generator, smart Keurig. My printer and generator have been connected before but I can’t connect now.
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iishivani Thanks for submitting a post. Where is the previous name appearing on the account? Does it show the previous name as the account holder when signing into the account, on bill statements, or as a secondary user for the account?
Transfer of ownership but the previous owner is still connected
My ex-roommate transferred her Xfinity internet account to me, and it is now in my name; however, her name is still showing up. How do we remove her from the account entirely? We have tried contacting Xfinity so many times, but to no avail.
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Hey @user_elsie1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the new modem. I would be more than happy to offer my assistance. It is possibl
New Modem
I received the new modem box and tried to connect it, once I connect it, my tv, my computer, my phone could not connect to the internet, so I returned it back to the ixfinity store yesterday, I reconnected my old one and my internet was work, could you have sent me a defective modem?
Question
I have the same issue. My equipment was delivered to another customer’s address, and they took the package, so I never received my equipment at all. I haven’t been able to get replacement equipment to activate my Internet service or get a refund beca
I got charged an never received an equipment
I got charged $30 and never received equipment Xfinitynow. It’s been 9 days already and all what I have is confirmation number (# [Edited: "Personal Information"]). I keep calling, talking to agents and there no help at all. I want my money back. Or an equipment but at this point I’m very disappoint
Question
Also consistently getting the following in my modem log: DBC-ACK not received; No Ranging Response received - T3 time-out
Intermittent Outages All Week Around Upgrade
Xfinity scheduled upgrades in my area beginning on the 14th. However, 2 days prior I started have connectivity issues. AI tells me that it's an upstream power issue and that I need to contact Xfinity (which is difficult to do) to have levels checked. Can anyone verify if that is correct information?
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@user_jc663b I'm sorry to hear you're looking to cancel your internet service with us. Is there a particular reason as to why you'd like to disconnect the account? Is there anything I can do to help change your mind?
Cancellation of Xfinity Internet
Hi Xfinity Support, I would like to cancel my Xfinity internet service. Can an agent allow the direct message function so I can send a DM please? Thanks!
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@user_wo9xun Thank you for reaching out to us via Forums to make us aware of the iPad charge. I would be more than happy to review your account to see what's going on. To be able to discuss account specifics, please send a direct message by clicking
Fraud
Has anyone else experienced fraud by Xfinity? I wanted to downgrade my cable package and then the person told me I could get a free iPad. Then they started charging me hundreds of dollars for a mobile package I never asked for.
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Hi there and welcome to Comcast @user_dg49zy. Thank you so much for reaching out to us regarding your mobile phone number that you were not able to transfer to your new iPhone. Please send us a direct chat message with your full name and complete s
Transfer mobile number to new phone
I got my new iPhone and I can't transfer my mobile number from my old phone. It says "Unable to Transfer Phone Number".
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Hello @user_9ee95f, thank you for taking the time to leave a post. Sorry to hear about the trouble you’ve experienced trying to complete the identity verification for your order. I can certainly understand how frustrating it must be to place t
VERIFICATION ID
I have placed 3 times order for 18 pro but i didn’t receive verification email or call so my orders got cancelled i called verification team many times but they said they can’t do anything nd i also called xfinity customer service no one given any solution. What should i do? How do i verify my id wi
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user_mkz7zd Hi there! Thanks for using our Forums and I appreciate you reaching out allowing us the chance to help. I see you have some billing concerns so to get started and dive into the account I will need some personal infomration from you over D
Still Being Billed After Cancelling Xfinity Internet
I cancelled my Xfinity Internet service on 8/27 (even before the last day of the contract), yet I am STILL getting bill today for service that I no longer have. This is unacceptable. Once my service was cancelled, I should not continue receiving charges for subsequent billing periods. I need Xfinity
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No. I still get it on my laptop but not on my tv's
ESPN Unlimited
Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop
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user_zviinu Great! That is good to hear. If there is anything that we can still help you with, or if you have any other questions, please don't hesitate to let us know.
Can you verify that my service will NOT be disconnected
Hello, I received a service disconnect email this morning that was NOT requested. When I called, I was told that there was a new service request at the same address and that they would need to cancel that in order to continue service with me. I said, YES, please go ahead and cancel the new service a
Question
Hello @stuman2236, thank you for the update. Just to make sure the issue is fully resolved, let’s allow a few more days to pass and see if deleting the email filters resolved the problem. I’ve set a reminder to follow up with you on Tuesd
All my Email going to the spam folder.
All emails are going into my spam folder. I tried adding filter settings but that did not help. I deleted all the filter settings and emails continue to go to spam. What to try? Thank you!
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9/19 - Widespread neighborhood outage, Chicago, 60608
All neighbors over several blocks near Oakley Ave and Coulter st have been experiencing intermittent drops over the last 48 hours. The modems may appear function and pass the tests but nearly all services fail to connect. It’s sporadic. Services will fail but restore on its own. Its currently down.
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Customer Service
Hi user_yyj123! We appreciate you taking the time to visit and reach out to our Xfinity Forum regarding this trade-in concern. My team would be more than happy to submit a ticket to our Xfinity Mobile department to further assist you with this. To ge
Iphone 18 Pro/Pro Max $1,300 trade-in offer
I have received the Iphone 18 pro 1tb and 18 pro max 1tb today and also saw the return labels. Both have accepted trade-in value which i did not accept. OfferNumber:XTIP50142732551275 Trade-InDeviceDetails:IPHONE17PRO1024GB-GENERIC AcceptedOfferValue:$605.00 Trade-InOfferDate:09/12/2026 and OfferNum
Question
Hello and welcome to Comcast. Thank you so much for reaching out to us regarding adding your mother and spouse name on the bill. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name
Adding family members' name(s) to statements
Hello, I would like to add my mother's (and ideally also my spouse's) names to my billing statement. A previous post says it must be done via DM, not just by adding users in my Xfinity account. Can anyone help me find the button?
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Good afternoon user_mhfhvx. Did you have a chance to review @EG's information? Please let us know if this helped.
XfinityJon
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58 minutes ago
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ip location changed to new york area should be philadelphia?
any suggestions to get back to south jersey area where it has worked for many years? Thanks.
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