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peacock

Xfinity internet customers may receive Peacock Premium for free or at a significant discount, often accessible through the Xfinity StreamSaver bundle or specific loyalty rewards.

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Xfinity mobile

To Whom It May Concern, I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max. At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the a

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Billing credit for changed plan

Will I receive a credit if I change to a lower rate plan in the middle of a billing cycle? An online "agent" repeatedly said the plan would take effect immediately but the new price would take effect 3 weeks later when the new billing cycle begins. I pointed out that means I would be paying for some

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Internet Essentials + Home Phone

I already have Cable with Xfinity I just finished applying for Internet Essentials. However, I also need Home Phone service. It's with my current ISP so I want to port that number over. I understand it's a separate service and different fees; that's fine. I tried calling the Internet Essentials phon

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To send a direct message [private message]:  Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging    Click the "New message" (pencil and paper) icon    The "To:" line prompts you to "Type the

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Fraudulent charges

To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio

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Thank you for reaching out to our team here. I am very sorry that you are experiencing that issue, and I will be happy to look further into that for you. Can you send me a direct message with the full name and complete address for your service? Have

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Fraudulent charges

To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio

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Yes, I use Apple Mail app and keychain passwords saved to sync and autofill on my iPhone and iPad. I have cleared the Internet Account several times over the past several months and created new strong passwords. I then make sure it’s been updated on

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Password Reset After Sending Specific Group Email

I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a

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Ditto, I can't agree more strongly

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Xfinity App Needed for PC

I know I'm late to the party on complaining about this, but I recently had to forward some ports and the process was so incredibly ridiculous having to use a mobile app to manage the modem on my home network. I refuse to download your app or use my phone for these purposes. I'm not sure what kind of

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Fraudulent charges

To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio

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Fraudulent activity

I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorization and without any corres

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Hello @user_sx1xdw thank you for reaching out on our community forum, This feature is not removable as the purpose of this feature is built in as a power saving feature. I know this can be frustrating, but it is a feature that is built in that cannot

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Xfinity stream on roku timeout

The app stops after 2 hours. If I watch a long program or movie, the popup "are you still watching" comes up and quickly goes off, turning my show off. If I'm busy or sleeping (I like the noise) it shuts off, eventually going to screensaver. I tried resetting the Roku and the app. There is no settin

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should have also said select hdmi signal format, then enhanced.

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1 hour ago

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4K uhd channels say my TV not compatible

I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A

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within the sony tv menu I think you have to go to settings/external inputs then set the assigned hdmi slot to enhanced format. I had the same issue with my tv and ps5.

 commented 

1 hour ago

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4K uhd channels say my TV not compatible

I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A

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No, how can I have a technician visit? I call and I get directed to an LLM.

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xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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None of those that I tried regarding the wiring and connections seemed to help. For the modem status, when I tried http://192.168.100.1/ I got nothing to load.  When I tried http://10.0.0.1/ it simply showed a message suggesting I download the

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Frequent service interruptions with no outages reported

I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem

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Removing recently watched programs

I recently watched a few Olympic replays on peacock via the peacock app on xfinity. there does not appear to be a way to remove them from the recently watched section. normally programs watched via an xfinity app can be removed by selecting the mark unwatched option, but these sporting events do not

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Exactly same problem here. The troubleshooting steps make no sense, since it only affects PBS. It must be a problem with the signal feed for that channel (802, 1002).

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Glitches on PBS channel

I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.

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Hello Bobsticha1 thanks so much for taking the time to reach out with these service concerns here on our Xfinity Forums! It sounds like you had a service visit scheduled, did that happen already? If so, how did things go? Are you now able to use the

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XG1 cable box

The cable box is stuck in a Voice Guidance loop. I'm lucky to get to the next screen to choose a room. Then it loops back. At one point I thought it was going to go past that but no luck. I've tried putting the remote on top of the box and it didn't work. The tech that came out said he doesn't carri

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