Xfinity Community Forum

Good evening @user_sd2atx, and thank you for reaching out on our Community Forums. We appreciate the opportunity to assist you today. While we'd hate to lose you as a valued customer, we can certainly help with your cancellation request. To g

XfinityAlyssaA

commented

3 hours ago

to the conversation:

0

U

Need to cancel Xfinity internet service

Need to cancel Xfinity internet service. Much cheaper rate through AT&T when bundled with my phone.

Question

@user_cyw60l I never moved them into the trash. I thought I was in the trash folder and selected empty. THEN realized I had deleted my entire inbox emails instead... Recover does not help as they never went into the trash... HELP

Again

replied

3 hours ago

to the conversation:

0

U

accidentally deleted all my emails

I had about 4k emails. I know, I know. I was in the process of going thru them. so many are trash but i was getting thru them. Somehow i deleted all of them. They show them in the trash. Is there a way to recover ALL OF THEM at once back to my inbox??? The way I am trying and what i seen shown in th

Question

Thanks for reaching out @user_sth8mi, I would be happy to help you with that today. Could you clarify if you are looking to cancel a specific premium streaming subscription (like Max) or if you want to cancel your entire Xfinity account?

XfinityQuemekia

commented

3 hours ago

to the conversation:

0

U

Canceling my account

I want to cancel my subscription

Question

U

How do I get adult movies

user_os5lfu

replied

3 hours ago

to the conversation:

0

U

Adult on-demand channels

Adult on-demand content

Question

@user_pc10a1 I can’t open my email We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? Are you getting any

Again

replied

3 hours ago

to the conversation:

0

U

How obtain my e mail

I can’t open my e mail don’t accept any password

Question

U

Canceling my account

I want to cancel my subscription

Question

•

Sign-In and Account Management

10

1

0

@BruceW I tried that Bruce. 🤷🏻

Again

replied

3 hours ago

to the conversation:

0

U

Sign into new email [Edited]

how do I sign in to my new upgraded email [Title Edited: "Personal Information"]

Question

I know how it is wanting to get your entertainment back up and running right away @user_b3b818! To help me pinpoint the exact cause of that error message, could you clarify what you mean by "computer"? Are you seeing this on the Xfinity Subscription

XfinityQuemekia

commented

4 hours ago

to the conversation:

0

U

Website says I don’t have a streaming account

I’m trying to reconnect my Netflix & Peacock again after system was down for repairs. Computer says I don’t have a streaming account but I have Now Internet & Tv & Streaming. What’s wrong?

Question

Thank you for confirming the cables, that is the most common issue we have seen with those issues. I have not seen any information on a known interoperability issue or firmware problem with those ports. I am not finding any information on my end with

XfinityJohnG

replied

4 hours ago

to the conversation:

0

U

Request for Service, Tier 2 agent/supervisor or higher

We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appoi

Question

U

Thank you for your response. We are using Cat6 cables for all of these tests. The same Cat6 cables achieve approximately 2.3 Gbps when the MacBook (Realtek RTL8156 2.5Gb adapter) is connected directly to the XB10, so the cables themselves do not appe

user_3mtkx2

replied

4 hours ago

to the conversation:

0

U

Request for Service, Tier 2 agent/supervisor or higher

We had an internet outage in the area earlier this week on Monday June 11, received a text that service was restored but the internet still wasn't working. Replaced the modem with a new one from Comcast. Have tried all the troubleshooting methods multiple times with no resolution. Can't get an appoi

Question

@user_3na5li I understand your frustration. If you cannot go to the Xfinity store you can try contacting our security team to see if there is anything they can do to fix the two-factor authentication on the account. The other option would be to try c

XfinityAbby

replied

4 hours ago

to the conversation:

0

U

WORST INTERNET PROVIDER

Whatever you do, don't use this company. Customer support is awful. They do not help. They will transfer 100 times for a basic question. I needed help troubleshooting and got transferred 18 times and was on chat and phone calls for 6 hours where I was told they would cancel and refund. 30 days later

Question

U

Need to cancel Xfinity internet service

Need to cancel Xfinity internet service. Much cheaper rate through AT&T when bundled with my phone.

Question

•

Customer Service

13

1

0

Thank you for reaching out here about your email issue. I know how frustrating that can be, and will be happy to take a look at that from here for you. Are you attempting to access your email on your Xfinity app or at the Xfinity.com site?

XfinityJohnG

commented

4 hours ago

to the conversation:

0

U

Haven’t approved migration. Still can’t access my email anywhere

I haven’t agreed to the yahoo migration, but went to open my .net email and can’t find it anywhere. I just keep selecting links but never get anywhere. Please help!

Question

U

The previous technician said to test by power cycling the router. If it shows 120 Mbps upload before it starts degrading, then the router might have hit end of life. I power cycled modem and router just now, did a speedtest directly on the router (*n

user_8684so

replied

4 hours ago

to the conversation:

0

U

Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

Question

U

Explain to me why you have the ability to send other customers texts or emails to verify identity but an error occurs when you try with me? Make it make sense. This is the second ticket number I received in regards to my request for a refund Ticket [

user_3na5li

replied

4 hours ago

to the conversation:

0

U

WORST INTERNET PROVIDER

Whatever you do, don't use this company. Customer support is awful. They do not help. They will transfer 100 times for a basic question. I needed help troubleshooting and got transferred 18 times and was on chat and phone calls for 6 hours where I was told they would cancel and refund. 30 days later

Question

Hello @user_io6p0o, and thanks for reaching out on our Xfinity Community forums. I can understand how frustrating that must be, especially when Netflix has been working fine for years and suddenly stopped working on your TV. To help narrow dow

XfinityCliff

commented

4 hours ago

to the conversation:

0

U

I can't get Netflix

I have used Netflix for years, but tonight I can't access Netflix on my television

Question

Thank you for reaching out and sharing these details with me @188CMIFL. I understand how confusing it is to see an unexpected $60 charge on a closed account, especially after you already made sure to return your modem and keep the receipt. I can abso

XfinityQuemekia

commented

4 hours ago

to the conversation:

0

1

Goodwill request unreturned equipment fee on a closed internet-only account

I had internet-only service at my former address that I disconnected in May. I returned my modem in store about a week later and have the receipt. I've since been billed a $60 unreturned equipment fee for a TV box that was apparently assigned to my account but was never activated and never used and

Question

@user_3na5li I do understand that this is frustrating but we have to be able to authenticate the account in order to assist you. If we cannot authenticate the account then the only other option would be to go to an Xfinity store.

XfinityAbby

replied

5 hours ago

to the conversation:

0

U

WORST INTERNET PROVIDER

Whatever you do, don't use this company. Customer support is awful. They do not help. They will transfer 100 times for a basic question. I needed help troubleshooting and got transferred 18 times and was on chat and phone calls for 6 hours where I was told they would cancel and refund. 30 days later

Question

U

Excellent service from tracy, ca technician

I am previously a technician from time Warner/spectrum market. I have been renovating my house and had some questions. I ran into Anthony in my neighborhood. While waiting for his next service call to be sent from his dispatcher, Anthony took a moment and answered all my questions. He’s a solid valu

Question

•

Xfinity Compliments

8

0

1

Goodwill request unreturned equipment fee on a closed internet-only account

I had internet-only service at my former address that I disconnected in May. I returned my modem in store about a week later and have the receipt. I've since been billed a $60 unreturned equipment fee for a TV box that was apparently assigned to my account but was never activated and never used and

Question

•

Billing

9

1

0