Xfinity Community Forum

user_6hdv1c, Effective February 26, 2026, Xfinity subscribers to any TV tier that includes the ESPN channel will have access to ESPN Unlimited, which you can read about here: https://www.xfinity.com/support/articles/espn-plus-on-x1-flex. Can you tell

XfinityVianney

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1 hour ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

... deleting emails through the iPhone Mail app has not restored service ... The contents of all your folders count against your quota, not just Inbox. Even the contents of Trash count against it. If you deleted a bunch of messages but didn't empty

BruceW

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1 hour ago

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Comcast Email Completely Inaccessible and Server Rejecting My Address [Edited]

My Comcast email account has completely stopped working, and after trying every available troubleshooting option, I still cannot get anyone to fix it. I can sign in to my Xfinity account successfully. However, when I select Check Email, the screen briefly says “Loading email” and then redirects me b

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remove xfinity voice

I would like to remove xfinity voice. I don't use my land line, so I am paying for something I don't need. How do I remove it?

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Home Phone Service & Equipment

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user_gthrcf Thank you for your feedback. This will be forwarded for further improvement. We will be on standby for your direct message.

XfinityNatalie

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How do I schedule a human technician?

I am a NEW Xfinity Internet customer. The temporary cable, Gateway, and permanent cable have been installed. The permanent cable has not yet been connected. There are multiple dead spots in our not-so-large house where there is unstable or no internet connection. We bought a Wifi Extender. It has no

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Television

No signal Three dots pulsing

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Non-X1 Service

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@XfinityNatalie The first set of steps is not helpful. There is no "Scheduled Appointment or Troubleshooting" link on the Overview or any other tab. There is only "Troubleshooting", which is useless because it tells me my system is great, which in r

user_gthrcf

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How do I schedule a human technician?

I am a NEW Xfinity Internet customer. The temporary cable, Gateway, and permanent cable have been installed. The permanent cable has not yet been connected. There are multiple dead spots in our not-so-large house where there is unstable or no internet connection. We bought a Wifi Extender. It has no

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Thank you for posting on our community forums, user_nnbukq. Is this for a regular Technician visit to check the connection at home? Or a special order for outside work?

XfinityDilary

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2 hours ago

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trying to contact technician

i’ve been trying to get in touch with somebody for hours to let my technician know my door code for the appointment I have tomorrow and it won’t let me speak to a live person

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Hello @user_s9824v First, thank you for choosing Xfinity and giving us the opportunity to serve you. Before you make a final decision, I'd be happy to take a closer look at your account to see if there are any options available that may better meet y

XfinityKam

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2 hours ago

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Service

I would like to cancel my internet service

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trying to contact technician

i’ve been trying to get in touch with somebody for hours to let my technician know my door code for the appointment I have tomorrow and it won’t let me speak to a live person

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Customer Service

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Great customer support

Got on live chat with Shivam, and was very helpful, and the initial schedule was four days out, and he went out of his way to reach out to his supervisor to move up the appointment, because he knew how urgent it was for us to get Wi-Fi.

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Xfinity Compliments

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Cannot activate Peacock upgrade

I already have an activated Peacock Premium subscription which Xfinity gave me for free. Recently I decided to upgrade to Peacock Premium Plus, and my subscription page says it needs to be activated. But when I try to activate it on the Peacock website, it says that they cannot activate it because m

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Non-X1 Service

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Well, here is a clear plan: WE ARE NOT RECEIVING THE SERVICE THAT WE PAY FOR, SO REFUND THE DAM MONEY!

user_c1qdmf

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2 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Hey @user_8c666i, Thank you for visiting our official Xfinity Forums Community support page. Starting July 21st, we started allowing Fiber-to-the-Unit customers to use their own routers. Great news for everyone all around. You can see more informatio

XfinityDemitrius

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2 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Wonderful customer service

Everyone Shivam at Xfinity customer support is the man! He helped my roomate and I out of a jam with our WiFi and was super patient and resourceful in scheduling a technician to come assist us with an installation. Most customer support representatives in the past I’ve seen to be very rude and impat

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Customer Service

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Service

I would like to cancel my internet service

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Customer Service

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Working coax outlet in terrible location

Hi there, I am an Xfinity internet customer and have three coax outlets in my house -- one, in my entryway, one next to my TV, and one in my basement. When my internet was originally set up, I performed a self-install. After speaking over the phone with a tech, the only outlet we could get to work w

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Your Home Network

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Xumo stuck on settings screen

I got a new remote and tried to turn on the device, ended up being stuck on settings screen and won’t let me go to my apps

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Xfinity Stream Website

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user_tw7li2 thank you for sharing your experience with the set-top box performing as intended. While we have you did you happen to have any questions regarding your account?

XfinityMarcus

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Thanks for confirming, the Xfinity app and the Xfinity Status Center, as shared by @EG, will be the best ways to track service interruptions. If you are experiencing issues with the service outside these times, we can help.

XfinityAbel

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2 hours ago

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WiFi disrupted

Is it just me in Santa Clara, Ca or are other people also experiencing frequent outages with internet gone for hours for multiple days! It is ridiculous! And who’s bright idea was it to get rid of live agents when we call customer service agents.

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Yes, I did see outage details both times. On Friday, the outage happened multiple times until 6/7pm.

user_q85hli

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2 hours ago

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WiFi disrupted

Is it just me in Santa Clara, Ca or are other people also experiencing frequent outages with internet gone for hours for multiple days! It is ridiculous! And who’s bright idea was it to get rid of live agents when we call customer service agents.

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