Xfinity Community Forum

Not recommended for gaming

I have been their customer for the last 8 months. They have been providing good bandwidth, but their latency spikes all the time. It's maybe good for regular usage, but really bad for gaming.

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Your Home Network

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Server issues

My email server is not working. I’m not a xfinity customer anymore but that is my main email

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Email

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@user_c5yyq0 can't sign into my email [Title Edited: "Personal Information"] If you're a new customer you won't have a @comcast.net email account.

Again

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2 hours ago

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Can't Sign into Email [Edited]

can't sign into my email [Title Edited: "Personal Information"]

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Amazon rewards book credit not working

I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an

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Customer Service

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@tomk3212 Changed my Xfinity password yesterday in response to a phishing email that may have compromised my old password. Now any new Comcast emails are going to my TRASH folder unopened. I do NOT have any email filters in place on xfi

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2 hours ago

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Emails Going to Trash Folder UNOPENED

Changed my Xfinity password yesterday in response to a phishing email that may have compromised my old password. Now any new Comcast emails are going to my TRASH folder unopened. I do NOT have any email filters in place on xfinity.com or on any 3rd party email apps. Any suggestions? tomk3212

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Thanks for meeting us here in our community, @user_cvfbsy. I hope you were able to cancel your appointment. For future please follow these steps to cancel an appointment with Xfinity: Using the X1 TV Box: Press the Xfinity button on your remote, se

XfinityLinda

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2 hours ago

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Cancel my service appointment tomorrow

Cancel appointment for tomorrow

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@user_uh4zcm Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In additio

Again

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2 hours ago

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http://connect.xfinity.com/ redirects to support article

Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.

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Transfer ownership of xfinity account to roommate

My roommate and I currently split the wifi bill, but I am moving out in September and he is planning to stay longer. How can I transfer the account over to him so that he can handle the equipment and billing, and remove my name from the contract and billing?

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Customer Service

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user_n8smea Yes we are starting to see many customers mentioned it is working for them.

XfinityVictor

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2 hours ago

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My redeemed benefits All GONE

I had an Amazon book link issue and tried to get the code later for another try but redeemed benefits All GONE

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@user_x98c3x @Again from what I understand my comcast.net email is attached to Yahoo and so even though I’m paying over $300 a month for Xfinity services as our hundreds of thousands of other people, it looks like I will have to turn myself

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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I will be happy to look into this further, to review the status of the account. It will require some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do

XfinityJon

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2 hours ago

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Tried to redeem the code and kept getting an error message that there was an error accepting the invitation. Tried a different link and it still wouldn’t work. Kind of obnoxious.

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Community Best Answer

support sent the correct link. I was able to use the code I got from redeeming the book reward finally. The correct link is https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode

karins4

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2 hours ago

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Re: "Bookshelf code invalid through rewards"

same issue here. On PC, redeemed the book reward shortly after 12pm and when I try to redeem it on amazon it says "There as an error accepting the invitation". I try to go back to rewards and it says the reward is out of stock and there are nothing listed in my redemption section even though I had s

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They fixed the Rewards page.

user_n8smea

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2 hours ago

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Membership benefits gone

I received the Xfinity bookshelf $10 reward and tried to redeem it. It said it was invalid. Then I tried to look at my previous rewards and they are all gone! Also, I logged in several times. They were there last night as I was looking at my rewards I have yet to use. So I cleared my cache and tried

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They fixed the Rewards page, and the Amazon Bookshelf URL. This worked for me and seems like everyone else: https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode

user_n8smea

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2 hours ago

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Member Benefits

The past few weeks I have had issues with the Thursday member benefits. Either the benefits will not come up, they come up and I accept them then they never come up again if I redeem them or the code I’m given will not work. For example, today I accepted the bookshelf credit of $10 dollars and went

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http://connect.xfinity.com/ redirects to support article

Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.

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Email

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