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Yes, I was able to pick up a new device at the store. Thank you!
Lost equipment
Hi, I just signed up for the Xfinity Now Internet service for my new apartment, and according to Fedex, the equipment has been delivered to my place. Unfortunately, the package was mistakenly returned to the sender by the building manager, and now I cannot track down where the device is. Is it possi
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@XfinityChristy I sent my story of how you handling the billing through direct message last night. Hopefully I can get response. Thank you.
Billing
Worst customer service, over charged, called and visited offices many times in the past 3 months, but no any changes. I doubt such a company why not bankrupt. I hope it will be out of business soon. The only good thing xfinity can do is out of business!!!
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We all know Comcast will not be adding this channel anytime soon but I suggest you consider OAN Plus. Its a free steaming channel found on most popular streaming services. It has recent news reports and discussion
Channel Request: OAN
As an Xfinity subscriber, I want to access the OAN network to explore alternative viewpoints and content, enhancing my understanding and awareness.
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DM Xfinity Support here and they can help with this. The only other option is go to an Xfinity Store and see if they have the XG1v4.
XG1v4 Box to Replace the 2xi-6t I Just Received
Is direct messaging still a preferred means of communication on this forum? I am trying to return the streaming box I just received (2xi-6t). That box does not have coax connections. I believe I need the XG1v4. I understand from reading on the forum that the XG1v4 is in short supply. I am not going
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To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts y
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
Question
Okay. Please send us a direct message with your full name and the service address. We will help get this escalated for you.
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
Question
XG1v4 would be the box to get if you want a local DVR and a coax connection.
Xi6-T box
Hello I received the xi6-T box for 4k streaming. It said to return equipment but I still have the x1 for DVR. It is hooked up directly to my tv with a cable. Is the xi6-t box just supplemental? Is there a reason to return my x1 box? I am assuming th xi6 doesnt have dvr capabilities so I'm just a bit
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From my research, the only fix is to do a factory reset and start over. This enables Xfinity Wi-Fi, you can then enable the Admin Portal and then trigger Bridge Mode. My understanding is this fix is temporary and will revert back to the portal being
Admin Tool on Xfinity Gateway option missing from Xfinity App
I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x
Question
No error message, everything seemed like it went through just no code in the little box
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
Question
Thank you for reaching out to us @user_ivuo0f! While the Xi6 can schedule and manage recordings, it is not a DVR. Were you wanting to watch X1, have a DVR, and watch 4k all in one box? It sounds like we may need to swap the current DVR and the Xi6 fo
Xi6-T box
Hello I received the xi6-T box for 4k streaming. It said to return equipment but I still have the x1 for DVR. It is hooked up directly to my tv with a cable. Is the xi6-t box just supplemental? Is there a reason to return my x1 box? I am assuming th xi6 doesnt have dvr capabilities so I'm just a bit
Question
Look we have been patient for enough and after seeing absolutely nothing from your side, I have come here to rant. There has been power here for more than 1 week here and we thought internet will be back in few days and even after weather has been no
About the awful customer service
Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar
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Credit and device
tv nohad service had not been on since I got the service requested catch and still haven't heard this is going on a year that I have had no service. The last person was suppose to be crediting Me please advise
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Customer Service
Thanks for reaching out to us here in the community forums @user_lpmp6l! I completely understand wanting an email confirmation that your services have been disconnected. You should receive a confirmation email once everything is fully processed. Ho
Cancellation Status - No Confirmation Email
No confirmation email of service cancellation Am I supposed to receive a confirmation email of service cancellation? I received a call after initiating cancellation by chat and the call center representative supposedly processed my cancellation request. The rep provided me with a cancellation number
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kilbarchan Thank you for reaching out! You can report the spam emails that you receive. The reports go to our Customer Security Assurance (CSA) Team for review. How do I report a spam email sent to my Comcast.net email account? W
LOUSY SERVICE FOR THE MONEY!!
What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?
Question
Hey there, @user_7mmr3j, thanks for reaching out through Xfinity Forums regarding your email address. Are you using a Comcast email address or have you merged your account to Yahoo already? Do you know if the email was regarding the change to Yahoo?
Received a notice that I changed my email.
I have always been [Edited: "Personal Information"] and still am. Just wanting to make sure there is no change.
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Thank you for being part of the Xfinity Forums community and for reaching out to us for help with your email. robfineberg we’re glad you’re here, and you’ve come to the right team. I understand how frustrating email access issues c
Why is my password no longer working on my iPhone or my computer?
All of a sudden, I cannot log onto my comcast.net email either on my iPhone or my MacBook. I confirmed my email password by logging in online.
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Thank you for that information and for all the steps you have tried so far, @user_knnwi0. I do not see this as a known issue so want to take a look at your account from here. That allows us to check the specific equipment, the signals to your home, a
Xfinity support
Our fox TV channel is skipping and freezing and no other channel is doing that. We have done a system refresh and that did not fix it. All other channels work fine. This has been going on both of our two most used tvs for a month and we have tried unplugging tv and cable box, switching to SD channel
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Thanks for sharing, user_ctr7lz! Have you tried uninstalling and reinstalling the Xfinity Stream App? Is the app up to date on all of your devices? If you visit the Xfinity Stream website instead of using the app, do you have the same issue?
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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My buffering issues resolved on MAX after the last X1 update.
Tek
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Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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