Xfinity Community Forum

Hi @user_ybxuza, it sounds like your original remote has definitely earned its retirement! We can absolutely get that swapped out for you. If you want a replacement right away, just bring your old one into your local Xfinity Store and our team will h

XfinityQuemekia

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2 hours ago

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Need a new remote

The plastic outer layer of my remote is breaking down, it is my original one and gets 90% of the use. How do I get a replacement one

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Gateway Issues

My internet has went out probably 15 times a day for 3 weeks, and idk where you are supposed to get help. The AI assistant just spams resetting the modem and says Looks Good! When it goes out i can still ping to the modem and router, and the tracing shows its losing connection at the first comcast h

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Your Home Network

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The icon to redeem was grayed out and had sold out over it

dmckaig

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2 hours ago

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Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

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Need a new remote

The plastic outer layer of my remote is breaking down, it is my original one and gets 90% of the use. How do I get a replacement one

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Sign-In and Account Management

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I have reached out but have not heard back yet.

user_1ra5gy

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2 hours ago

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PLEASE STOP LYING AND JUST CANCEL MY SERVICE

I'm extremely disappointed by how Xfinity handles service cancellations. I called and the customer support told me my service will disconnect as of 5/28/2026, but I still got charged. I see many people experiencing the same things. What is going on???????? CAN YOU PLEASE JUST CANCEL THE SERVICE AND

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user_8lpltx, We can look into this for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.To send a Direct Message, please click on

XfinityNatalie

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2 hours ago

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Credit

My credit card was compromised and I have a new credit card number for you

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Hi user_byhwiy, thanks for sharing your experience here on the community forums! This isn't at all what we want for our customer, so I apologize that you've had so many issues with your internet service over the past few days. I'm not sure why you wo

XfinitySean

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2 hours ago

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Horrible service. I am currently experiencing my third issue of the day. I am 97th in line to contact the tech team. My Internet went out o

I am 79th in line experiencing my third issue of the day. My Internet went out over the weekend. Comcast had me replace the modem. I have had nothing but problems since. Now they are telling me I need to change the modem password, which will knock out my streaming service, I struggled to get working

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Horrible service. I am currently experiencing my third issue of the day. I am 97th in line to contact the tech team. My Internet went out o

I am 79th in line experiencing my third issue of the day. My Internet went out over the weekend. Comcast had me replace the modem. I have had nothing but problems since. Now they are telling me I need to change the modem password, which will knock out my streaming service, I struggled to get working

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Customer Service

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Requesting an update on service at my address

Apparently I have to post this publicly before I can get access to the option to direct message an Xfinity support employee, so here you go: Please confirm in writing that my address: requires construction and/or a line extension in order for me to receive gigabit internet service. In addition, incl

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Your Home Network

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Good afternoon, gwnga! We are still monitoring this known issue. Just wanted to check in with you to see if the workaround helped in the meantime.

XfinityNatalie

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2 hours ago

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Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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madisonmatthews, hello there and thanks for reaching out! I understand your concerns and I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when si

XfinityQue

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3 hours ago

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Gigabit x10 Availability Request

I am an existing Xfinity Gigabit customer who is looking forward to upgrading to Gigabit x10 fiber to the home. I would like to send you a direct message with my information so you can check availability for my address. Thanks, [Edited: Personal Information]

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@dmckaig When you tried to redeem American Sniper, did you see a message that the reward had ended/was out of stock, or what happened?

XfinityRay

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3 hours ago

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Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

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I meant to say when I use the card debit card at the store, the lady looked at me and said the Xfinity card is declined. Tell me that that’s not a joke.

user_8lpltx

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3 hours ago

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Credit

My credit card was compromised and I have a new credit card number for you

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Why were my comments deleted?

dmckaig

commented

3 hours ago

to the conversation:

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Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

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Oh, he is the best spot they sent me a debit card. I asked him to put it back on the credit card that I used to pay the bill and they said no problem. I got to use a car the other day at the store declined.

user_8lpltx

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3 hours ago

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Credit

My credit card was compromised and I have a new credit card number for you

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@XfinityVictor I guess I was waiting for a reply from you?

dmckaig

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3 hours ago

to the conversation:

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Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

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How many times do I need to call up and I’m always on the phone for a minimum 90 minutes not one of them could resolve this absolutely unprofessional.

user_8lpltx

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3 hours ago

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Credit

My credit card was compromised and I have a new credit card number for you

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Good evening @user_lqdpun, and thank you for reaching out on our Community Forums regarding updating your credit card expiration date-we appreciate it! You can add, edit, or remove stored payment options directly through your account online or by u

XfinityAlyssaA

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3 hours ago

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Credit card

I need to change the credit card that my payment comes out of

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Greetings, user_8lpltx! We appreciate you bringing your recent cancellation experience. If you still require further support with this billing refund matter, please let us know, as we would love the opportunity to ensure you have been taken care of.

XfinityNatalie

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3 hours ago

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Credit

My credit card was compromised and I have a new credit card number for you

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Gigabit x10 Availability Request

I am an existing Xfinity Gigabit customer who is looking forward to upgrading to Gigabit x10 fiber to the home. I would like to send you a direct message with my information so you can check availability for my address. Thanks, [Edited: Personal Information]

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Customer Service

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