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Disappointing, unprofessional
I signed up with Xfinity Aug 3, they scheduled me for tech to come out Aug 13th, Aug 18th, Aug 20th, Aug 21st, Aug 22nd, Aug 25th you get the picture ONE PERSON SHOWED TO MY HOUSE and told me to switch to RCN due to them not having the tools to set up my wifi! I spoke to 2 “supervisors” about 15 dif
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Customer Service
user_ojdtz6 Hello, thanks for reaching out, and I'm sorry you're dealing with this while traveling. I can definitely understand how frustrating it is to have Premium Unlimited and then find yourself without service when you need it. To better unders
Premium unlimited service, no service in Japan !
I have premium unlimited on Iphone17 but can’t get service in Japan. I can’t even get a esim because the phone is locked. I turned of auto connect and the only networks that show are roam. Am I missing something? The xfinity app is absolutely no help, I can’t call the, and the assistant is worthless
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I have the same problem, and there are other threads talking about Disney+ freezing going back a year. My husband has been on every forum, troubleshooting every “fix”, and nothing works. We have Firesticks for two other TVs and have no problem watchi
Disney plus freezes on commercials
Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number o
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ONU Initial Setup at New Address
Hello, I just moved to a new address which has access to xfinity epon 1gig up/1 gig down. I wanted to self install because the availability for a technician was a week out. So I called and was shipped an XER10, and was told I just needed to follow the instructions in the app to activate. I attempted
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Your Home Network
user_wzwojm Thanks for reaching out to us for assistance with you line removal request. We can certainly put in a ticket to have this work done for you, and happy to assist! Can you send us a direct message with your full name, name of account
Request to Remove Inactive Xfinity Aerial Drop Line
Hello, I am requesting removal of the inactive Xfinity/Comcast aerial service drop at my property. We recently discontinued Xfinity service and have switched to fiber internet. We do not intend to use the Xfinity connection, so the coaxial drop from the utility pole to our house is no longer needed.
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Request to Remove Inactive Xfinity Aerial Drop Line
Hello, I am requesting removal of the inactive Xfinity/Comcast aerial service drop at my property. We recently discontinued Xfinity service and have switched to fiber internet. We do not intend to use the Xfinity connection, so the coaxial drop from the utility pole to our house is no longer needed.
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Customer Service
@user_u86zft a technician can install a cable outlet, but an electrician would be needed to replace all the coaxial cables in the walls of your home.
Schedule technician visit
I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]
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It's the coax within the walls of my home.
Schedule technician visit
I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]
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We appreciate your post @user_dw8ymr. Our team can help 👍 When you have a moment please send us a direct message with your name and service address. This will allow us to access your account and work on making account changes. To do so, clic
California cancel service online
As a California resident, AB 2863 entitles me by law to be able to cancel a service fully online with no obstructions. This cancellation option does not exist online and instead I am always routed to schedule a callback which is only ever available a week from now. This is in violation of my Califor
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Good morning @user_gio24, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry about the issue with the order, but you have come to the right place for assistance with this. Could you please send our
New Service , Wrong Address
I accidentally entered the wrong service address on my pending order. I need the address corrected before the self-install kit ships
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Hello @user_n05hnf What questions do you have? We'd be happy to assist you.
ETF and Contract Questions
Hi, Please have an agent DM me - I have questions about any potential ETFs on my account. Thanks.
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Hello @user_rqxdwl We can certainly look into the unreturned equipment and any charges for you. Please send us a direct message with your full name and the service address for your account. To send a "Direct Message" to Xfinity Support:
got billed for equipment I returned
Hello Xfinity Support Team, I am contacting you to formally dispute an unreturned equipment fee charged to my account for hardware that was already returned in person to an Xfinity store. I physically returned this equipment to your retail store location at 2825 El Camino Real #100, Palo Alto, CA 94
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Internet not working
I’ve tried 3 different coax outlets and my internet still isn’t working. Keeps blinking orange/yellow and says no signal when trying to activate it.
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Customer Service
@user_9nkmcq For non-customers we have a ticket we submit for these request that gets a job scheduled. Let's double-check that this was properly handled the last time you tried and see what we'd need to do to escalate it. Please send us a direct mess
Remove drop wire to my house.
We no longer have Xfinity and we want the drop wire from the utility pole to our house removed. I have called Xfinity twice and appointments were theoretically set up but nobody showed up either time. How do I get someone to come do this, or can I just cut the wire myself?
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user_upmhz4 Thanks for reaching out about your grounding an bonding concern. I can understand how this could be worrying, and I'll be happy to send a tech out to check the grounding for you. I'll need to authenticate the account with account details
Measurable current from incoming coax feed
The text below was generated by AI. I've confirmed it is accurate based on current investigation, and the readings indicate a likely problem based on multiple sources. Reporting measurable 60 Hz AC current on my coax drop shield. My internet service is currently working — this is not a service outag
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ETF and Contract Questions
Hi, Please have an agent DM me - I have questions about any potential ETFs on my account. Thanks.
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Billing
I went to the Xfinity store and the employee couldn’t activate ESPN + either. Then said it really wasn’t available to me. I hate Xfinity
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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New Service , Wrong Address
I accidentally entered the wrong service address on my pending order. I need the address corrected before the self-install kit ships
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Customer Service
Hi there. Thank you so much for reaching out. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. Is there a reason why you're not able to access your email?
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Unlocking My Device
I feel Xfinity is intentionally keeping my phone locked. My phone has been paid off almost a year. I ported my number over and the Carrier lock appeared. I have been to Xfinity store 3 times, spoke to over 20 reps, and contacted Apple Support! I have multiple ticket numbers and None of them have unl
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