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Bill increase
My bill has increased two months in a row when I have consent to a promotional deal. You’re overcharging for no reason at all. I will be contacting consumer affairs.
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Billing
Xfinity NOW Internet Support
Xfinity "NOW" Internet. Is there anyway to get a better Gateway other than the Used 14 year old ARRIS BX3 TG1628P I was supplied? This unit is not even supported by ARRIS or Infinity anymore as far as firmware and security updates, very unsecured and unsafe. Kind of sad and scary to have an unsecure
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Customer Service
Remove the old modem from Comcast account
Please help to remove the old modem from Comcast account so I can give it to my parents.
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Your Home Network
xfinity network congestion
My 1 gig plan speed drops down to 5mbps between 7-11 pm nightly and that's on all devices with Ethernet and Wi-Fi after 11pm speed returns on all devices back to 946mbps. Have restarted the modem multiple times and check routers and ran tests and rebooted. Attempted to contact a support rep only to
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Your Home Network
Bill question
If I have the service but I’m waiting on a tech to set up equipment, would I still have to pay my bill if I haven’t used any service.
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Your Home Network
Severe degradation of download speeds between 6-11pm
Per subject, experiencing drops from 2gb to 5mb in evenings stating this week. Planned maintenance in area was scheduled but degradation stated before this date and continues afterward. Tech visit scheduled this Monday- if congestion at local node can be confirmed is there a fix possible?
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Your Home Network
Be careful with the XB7. When it’s put into bridge mode it only supports ONE PORT which is already connected to the ONU. So effectively you can’t use bridge mode on the XB7 in a fiber setup.
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Billing issue after move abroad – unable to cancel due to phone verification
Hi everyone, I’m hoping someone from Xfinity or the community can help me sort this out, because I’m stuck in a loop. I moved out of my apartment in Washington, DC in August 2025 and have not used my Xfinity internet service since then. I removed autopay months ago so I wouldn’t keep getting charged
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Your Home Network
sorry for the delay, yes I do still need help. What should I do?
Need a replacement SIM card
As the title mentions, I need a replacement SIM issued. Had an extra line on our family plan that we had not been using for a while. Now I want to use it but can't find the SIM. Pretty sure it got thrown out on accident. Help?
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This is the same problem we have been having in my area of South Denver. Constant issues for two months now. Several massive outages followed by micro outages on a daily basis.
Ava Rino Denver. All tenants reporting micro-outages constantly
I have been living here for 4 years never had issues with the internet. About 4 months ago micro-outages started to happen. Simple disconnected from meetings, video games dropping etc. Now its occurring 20-40 times per day. I am not alone here, other tenants experiencing same issue. For the record m
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I need help my house burnt down I have documents to show I need to kno what’s next to do please
House Fire
Today my home caught fire on the back half, we still live in the house but the internet box outside is completely melted. I have called 3 different Xfinity numbers and tried using the Xfinity Assistant and I can't get someone on the phone to replace the damaged box. I work from home and a Cspire emp
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Same thing, unable to get a real human to assist.
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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Thanks for taking the time to reach out through our community forums, user_dy59u4! Sorry that you haven't been able to access your free Peacock Premium offer. Have you already tried the steps listed on our support page cover how to Activate Peacock P
Unable to connect to Peacock
Peacock is included with my plan, but I am unable to connect. My status in infinity says active but I am still unable to connect.
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TCubillas, hello there, thanks for reaching out. Just to assist here, you can visit our Forum Guidelines here > Xfinity Forum Guidelines | Xfinity Community Forum -- you are able to create a public submission to create a post in our comm
Formal Complaint Regarding Misinterpretation of Promotion
I am writing to formally document and dispute a serious issue regarding my recent switch from Verizon to Xfinity Mobile, which was completed based on information that was later proven to be inaccurate. Prior to switching, I spoke directly with an Xfinity Mobile customer service representative by pho
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Greetings @user_5phwoo, thanks for reaching out. I am so sorry for the disruption to your service, especially since you’ve already paid your balance. To confirm, has your service been restored or are you still needing assistance?
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
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Hello @user_cieumx, thank you for taking the time to create an official post. As much as we all use the internet these days intermittent connectivity can be quite frustrating. If a technician visit was suggested more than 30 days out from an installa
Internet going in and out
Started yesterday afternoon. Affecting all devices. Chatted with 3 assistants without resolution.
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Hello @user_yjvp09, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Waitlist not working
Hi, I'm trying to sign up for the waitlist but any time I try to select gives me this response: We don't understand your request, Reply with the command: waitlist to get the waitlist details.
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Hello @user_u231m4, our team loves to help in any way that we can. Would you mind sharing a little more about your experience?
Scammers
Will lie and say that they will honor their policy and word but does not nor never intends to upon making the statements they make when dealing with customers. They are uninformed workers throughout the entire system and I wouldn't suggest this company to anyone.
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Hello @user_546187, thank you for consistently choosing Xfinity and for sharing your recent experience. For future reference, you can submit complaints by reaching out to our team or by filling out the SVP contact form. Our team can perform an accoun
xfinity support
Trying to get my bill lowered after being long standing customers for 25 years and i am very disappointed what happened to me. Initially I had done the online chat and received a rate I was satisfied with and that included keeping all services we currently have. In order to get the rate though the a
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The Disney Plus and Hulu app always hang during commercials. I have tried all Xfinity's suggestions. For example, changing the data feed from Automatic to Save only addressed the hanging problem once. Afterward it continues to hang every time. This p
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Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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