Xfinity Community Forum

Hello @hawkeyeII Is this the only channel with no sound. What troubleshooting steps have you tried?

XfinityMatthew

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45 minutes ago

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fox news

no sound for over a week

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inground sprinkler damage from xfinity contractor

Hello, last December xfinity had a contractor dig a pit in my yard to gain access to the utility box in my property. They had a guy waist deep in this thing and I advised the foreman that I have inground sprinklers. He said they would re-lay the grass they peeled back and that they have sprinkler pa

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Customer Service

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I don’t have an existing Peacock account. I use my email to login, and Peacock prompts me to select a plan.

user_xn2lev

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55 minutes ago

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Peacock app activation need support from a live operator

I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?

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Hey @user_y5f5lq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your signal for the internet connection. I would be more than happy to offer my assistance

XfinityJanelle

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1 hour ago

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Drops in signal strength

Signal drops intermittently from approximately 1300 to 50 or less. Upstream power shows 54.5 dBmV. Logs show constant WIFI vap is set to down followed by the radio1, 2, and 3 resetting. I need a line technician to check the node and outside lines. I don't know where to call to start this service req

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Thanks for the clarification @user_xn2lev have you also attempted to speak to Peacock Customer Support about the two addresses? Go to: peacocktv.com and log in. Reminder the Peacock email and password may not be the same as your Xfinity cred

XfinityThomasC

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1 hour ago

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Peacock app activation need support from a live operator

I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?

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Did you tell them that you no longer are a customer and therefore don't have an active account @alphapete?

XfinityJeff

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1 hour ago

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Legacy Email Password Reset Loop – Closed Account – Cannot Locate Records

I had Comcast service in my homes for 20+ years here in the Atlanta market and moved about five years ago to a new location where I have fiber optic Internet connection. My service provider is AT&T. Comcast policy allows me to maintain my Comcast email address which has worked well for years. Someho

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Channel 7

When is Channel 7 in Detroit going to be available again? How do I get a credit on my bill until this situation is settled?

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Customer Service

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user_q9zmym We'll be happy to check! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary • Click the "Direct Message" icon (upper right

XfinityBenjaminM

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1 hour ago

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Need to cancel the service

I’ve made call three times in past month to cancel my internet service by 4/30, but my service is still on today, received no confirmation.

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Thanks for the explanation. When should I receive the official email/text of the cancellation? The phone rep said I should receive an email/text confirmation within 24 hours, but that did not happen, raising concerns that the cancellation was not be

user_q9zmym

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1 hour ago

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Need to cancel the service

I’ve made call three times in past month to cancel my internet service by 4/30, but my service is still on today, received no confirmation.

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I get logged in but then it says we have two addresses related to the account. Selecting either one results in: We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help. When I try, I get the automated assist

user_xn2lev

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1 hour ago

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U

Peacock app activation need support from a live operator

I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?

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Comcast has gone too far this time blocking the local ABC station I have watched for 65 years in the burbs of Detroit. And with all of the greed present in our world today, I now cant even watch game 7 of the Pistons/Magic semi finals game ( I have w

user_rtaa9n

commented

1 hour ago

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No ABC Station

I am very unhappy that I do not have access to an ABC station and yet my bill remains the same. A discount should be applied to my bill and a new ABC station should be made available. If not I will be changing to another cable company. [Edited: "Personal Information"]

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Concern moved here to the E-mail help section.

EG

commented

1 hour ago

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Email Help needed. [Edit]

I need to get into my Comcast email

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user_u0eae8 Thanks for reaching out about our current loss for the time of the NFL network, and your billing concern. Although I can't help with the NFL part, if you like we are happy to review options to help save some on the billing for you. I know

XfinityEricB

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1 hour ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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they will not speak to me without an account number; I cannot get the account number, because your Web UI crashes, even in private window

alphapete

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1 hour ago

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Legacy Email Password Reset Loop – Closed Account – Cannot Locate Records

I had Comcast service in my homes for 20+ years here in the Atlanta market and moved about five years ago to a new location where I have fiber optic Internet connection. My service provider is AT&T. Comcast policy allows me to maintain my Comcast email address which has worked well for years. Someho

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user_q9zmym Hello! Thank you for reaching out. Normally, when receiving a request to disconnect services, we will stop billing you on the date you contact us, and the disconnect order goes into effect about 10-days after that date. We do this as a co

XfinityBenjaminM

replied

1 hour ago

to the conversation:

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U

Need to cancel the service

I’ve made call three times in past month to cancel my internet service by 4/30, but my service is still on today, received no confirmation.

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I too have been a loyal customer of Comcast. Every year my rates go up and the service keeps revolving into a less than desirable format. I am now paying THREE TIMES what I paid six years ago but have less choices of programs. I too am actively searc

user_u0eae8

commented

2 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Jumping on this post because I'm having the same issue. Called to cancel my service on April 28th, and was assured it was canceled. Called again on 5/2 after not receiving any confirmation email/text and was told it had not been canceled on April 28t

user_q9zmym

commented

2 hours ago

to the conversation:

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Need to cancel the service

I’ve made call three times in past month to cancel my internet service by 4/30, but my service is still on today, received no confirmation.

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@user_xn2lev With Peacock through NOW, you can activate your Peacock subscription by following these steps: Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password.Note: If you don’t see your P

XfinityThomasC

replied

2 hours ago

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Peacock app activation need support from a live operator

I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?

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I am writing to express my extreme frustration that CBS has been unavailable on my channel lineup for three weeks. This ongoing carriage dispute is absurd; your customers should not be used as leverage in negotiations between multi-billion dollar com

user_3f47n0

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2 hours ago

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Complain about CBS being of the air

Are we going to get a deduction on our Broadcast Fee, since we haven't had CBS for 3 weeks, probably longer. Paramont Plus is being bogged down, due to high demand to watch CBS Shows. Freezing up, stopping in middle of a show, no sound. Need to get this Channel back on Leadt by Monday.

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Makes my decision to explore other options much easier!! Glad my contract is coming to an end!

user_8duqkb

commented

2 hours ago

to the conversation:

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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