Xfinity Community Forum

You were very much right to call out that calling the credit agency would not be the fix here, @user_9zovgo. I can tell you that our system will not be able to run the external credit check if your credit is frozen. If you'd like our team can make su

XfinityJustinM

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1 hour ago

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Zero credit

I tried to get financed for a phone. They said they would do a soft credit check. I have a near 800 score on all three agencies. I have a freeze on all three. The agencies have told me that this doesn’t impact a soft credit check. Xfinity came back and said I was approved for zero dollars. I’ve spen

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user_xop3rq, Hi there. I’m really sorry to learn about this expereince running into this. I can understand how frustrating it is, especially after spending so much time trying to get it sorted out. It does sound like there may have been a recen

XfinityGabriel

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1 hour ago

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Paramount+

Why did I receive an email stating that there was a subscription change to paramount + and that I will no longer be charged for the service and now I cannot access Paramount +.

Question

Hi @user_9zovgo,I am one of the rare folks that also has a XER10. Unfortunately, this device cannot be put into bridge mode. If your mesh network is router based you will be unable to complete the setup of a mesh network. I would recommend taking a l

XfinityJustinM

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1 hour ago

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Fiber mesh

I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st

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Greetings @user_6rpeze, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issue you experienced, that is definitely not the way we want our venicles to behave while on the r

XfinityJeff

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2 hours ago

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Reckless Xfinity Driver

Hi there, I was merging onto I-65 S from I-24 in Nashville, TN at around 12:20-12:25pm on 6/20 and one of your Xfinity drivers (a large truck) was driving extremely recklessly and dangerously. They almost merged into us despite us honking and we had to slam on our breaks. The driver then proceeded t

Question

You could use their XB8 device but depending on your subscribed to speed tier, your speeds may be limited. You could also use your own 3rd-party router and place it in to a DMZ to avoid an unwanted double-NAT condition, which occurs when cascading tw

EG

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2 hours ago

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Fiber mesh

I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st

Question

user_ed9ef5 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them

XfinityBenjaminM

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2 hours ago

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Unauthorized Charges

My card on file was charged without my permission. I got a notification from my bank of the charge and noticed that there was a voicemail from a comcast agent one minute earlier asking for a payment. Mind you I have 3 more days to make my payment and I am not currently on Autopay, this was confirmed

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Just got my Disney+ app working! All I had to do was calm down and work with the support staff instead of against them lol. Who would have thought a level head would have made it easier! I did create a brand new email address that has never been used

user_vaygnh

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2 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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user_nwtpuq Thanks for reaching out to us here on our Forums page for help with your service restoration, and billing concerns. You have come to the right place, and we would be happy to help get this all sorted out for you! Can you send us a d

XfinityEricB

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2 hours ago

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Account Issues

Good Afternoon, I am trying to reach someone who actually has the ability to answer my questions. I have a tv/internet plan with your company for years, although only under my own name for about a year now. I have had constant issues that I literally get the round around when trying to fix. The most

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user_wjh5g6 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

XfinityBrianH

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2 hours ago

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I need to cancel my tv service

I need to cancel my tv service, I want to keep my internet and home phone, I just want to cancel the TV portion.

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Hello @user_minv6c I am very sorry to hear about your phone interaction and the rude agent. We certainly would never want that to be your experience. Our team will not have access to listen to any calls, but if you would like to get the interaction r

XfinityMatthew

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2 hours ago

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10:33 AM call

Please review the call and see how rude your employee is. Is she crazy? Does she think she earn commissions with that tone and attitude? Get better employees!

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Reckless Xfinity Driver

Hi there, I was merging onto I-65 S from I-24 in Nashville, TN at around 12:20-12:25pm on 6/20 and one of your Xfinity drivers (a large truck) was driving extremely recklessly and dangerously. They almost merged into us despite us honking and we had to slam on our breaks. The driver then proceeded t

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Customer Service

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Additional information: The app is telling me I need to subscribe but Xfinity has verified I have a valid subscription. It will not allow me to unsubscribe and resubscribe. Xfinity maintenence has deleted the subscription and I still can

WABilly

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2 hours ago

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MHz Choice

Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshoot

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@user_aj8ybu Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati

EG

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2 hours ago

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cancel

I need to cancel and cant find the DM button on this site.

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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cancel

I need to cancel and cant find the DM button on this site.

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10:33 AM call

Please review the call and see how rude your employee is. Is she crazy? Does she think she earn commissions with that tone and attitude? Get better employees!

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Customer Service

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MHz Choice

Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshoot

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Xfinity Stream Website

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Unauthorized Charges

My card on file was charged without my permission. I got a notification from my bank of the charge and noticed that there was a voicemail from a comcast agent one minute earlier asking for a payment. Mind you I have 3 more days to make my payment and I am not currently on Autopay, this was confirmed

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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I need to cancel my tv service

I need to cancel my tv service, I want to keep my internet and home phone, I just want to cancel the TV portion.

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Xfinity Mobile - no service when outside USA. 26 days and counting.

I ported to Xfinity Mobile May 25th. I travel outside the US every week(lip service won't fix the issue). My phone has NEVER had service when outside the US. I've spent hours on the phone with tech support - resetting network settings, reinstalling eSIM, and getting a lot of run around. I filed FCC

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Network

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Hello @user_qwujhb There are some preinstalled units that don't require to be returned, while others may have a requirement to return them when leaving. But we can quickly confirm what needs to be done when we access the account. Please send us a dir

XfinityMatthew

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2 hours ago

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Unreturned Equipment Fee

I moved out of an apartment last month that came with the wifi equipment and I’m receiving messages noting I am about to me charged an unreturned equipment fee. I need help preventing this from happening as the wifi equipment came with my old apartment and I told my Xfinity agent that when closing m

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