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Devices Freezing
All devices are freezing at the same time. this happens approximately 2 to 3 times an hour
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Your Home Network
@user_0011 Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for y
Transferring Service
I am moving to a new address, and I want to transfer my internet essentials to it, but can't at the moment due it apparently being out og Xfinity's footprint
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@ftran999 Thank you for confirming that for us. I'd like to get a closer look at the account to see if the 4K equipment would be an option for you. Please send us a DM to Xfinity Support with your full name and address to get started. To do so, click
No option for 4K resolution in settings
yesterday I ordered a 4K box through the Xfinity site and receive it today. It looks like the model is XiD-P Because that’s what it says on the back. I hooked it up to the TV and everything seems to be working fine. However, when I go into video output resolution on the settings, The best option is
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user_24u30b Hello! Thank you for reaching out. We are sorry to hear about the experience you are having, and we'll do our best to see what we can do to help. We also see your Direct Message. In the future, please wait to be invited to send a DM, as i
My phone order not delivered but returned to Xfinity while marked as completed by FedEx on Xfinity website
I am writing to request an urgent executive escalation regarding my Xfinity Mobile order.FedEx has incorrectly closed out or marked this order as completed with Xfinity, but I never received the device. FedEx attempted a delivery on Wednesday, 10/21/2026, at 6:28 PM in Upper Marlboro, MD, and left a
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user_vykkcm Thanks for reaching out to us here on Forums for help with the full disconnection of internet at random times concern, and we would be happy to assist. Given you have done most of the basic troubleshooting I'll skip doing most of it for y
Recurring Internet Disconnects – Need Help Beyond Basic Troubleshooting
I've been dealing with recurring internet disconnects for quite a while now, and I'm honestly running out of things to try. My XB8 repeatedly loses connection and goes through the same reboot sequence every time: orange, green, then white. My entire house loses internet, and it usually takes around
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@alicefromil Thank you for confirming that information. @Again Had a great question, did you sign up for the internet package with the cruise? Or are you using the cellular data? Are you able to connect for other things, like face time, while on you
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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Internet
Would like to cancel my service imm moving to a town today that don’t have xfinity
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Customer Service
Estoy inconforme con el nuevo pago de internet
Necesito se me ayude para pagar lo que antes pagaba ahora resulta que tengo q pagar casi los 100 dólares mensuales y no sé me explico nada
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Billing
ID Verification Issue
I am trying to add an Xfinity Mobile plan to my Home Internet plan. I keep going through the process of providing the IEMI of the device I am bringing as well as the phone number I will be porting over from another carrier. But when I get to the review step and am prompted to provide my DOB and SSN,
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Sign-In and Account Management
@XfinityJohnG I tried restarting the box, and logging out and logging in, clearing the cache twice, and it wont let me uninstall the app, so i cant so that. And it still isn't working
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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Cancel old Internet service without a phone call
I moved out of my previous apartment and need to cancel my old Xfinity Internet service. Xfinity Assistant only offers a callback, but I would like to complete the cancellation in writing. Could an Xfinity Support representative help me through private messages? I have another active Xfinity Interne
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Devices and Equipment
Cancel Service
Can an expert help me cancel my service? I recently moved and unfortunately Xfinity doesnt work.
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Your Home Network
Hi @user_q3svic! If you're still having issues we'll be happy to help. @EG asked a great question, let us know if this is a new connect, or if you're swapping out your equipment.
The Router is blinking yellow and will not activate on app
Got home with the new router and connected it and it has only been blinking yellow. Checked connections and also unplugged and replugged jt but still only blinks yellow. What do I need to do?
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Yes that is correct.
Transferring Service
I am moving to a new address, and I want to transfer my internet essentials to it, but can't at the moment due it apparently being out og Xfinity's footprint
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Did I get the right equipment?
I responded to your offer for a free TV equipment upgrade. I expected a new TV box, but instead got an XiOne-SC (B), which appears to be a streaming device. It's about 4" square and 1/2" thick, with no display or controls. Has there been a mistake?
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Customer Service
Remove collections
Hello, I have paid off this account since 5/2026 and it is still showing as a collection. I need it deleted from my credit report asap. How do I get this completed? A
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Billing
I really like the Wild and the Frost. it is really difficult to watch them (Wild now, Frost later). I do not like to flip between an app and xfinity to watch things. I also have paid a lot of money for 32 years. It is currently not
Wild Hockey
At least try to inform your high paying customers. I have sports package. This should include Wild games as it did when I added that extra charge
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Remote not working well
The volume works sometimes and fast forward it will go backwards sometimes
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X1
Hi @user_sqco03,Thanks for creating a post with much context. We all know how frustrating intermittent connectivity can be, and our community would be more than happy to help you get to the bottom of this. Another good area to review are your signal
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Frequent Comcast Xfinity Internet Disconnections – XB10 Gateway in Bridge Mode
I'm experiencing frequent Internet disconnections on my Comcast Xfinity connection, with multiple outages occurring throughout the day. My setup: Comcast Xfinity XB10 gateway operating in bridge mode UniFi UXG-Fiber router connected directly to the XB10 over 10GbE WAN1 connected to port 5 on the UXG
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