Xfinity Community Forum

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I am writing to formally request an immediate manager review and resolution for my billing inquiry. I have provided my account details and multiple direct contact methods via DM, yet my messages are being ignored for hours at a time, and the response

user_3vegp8

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39 minutes ago

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Re: Formal Complaint — Recurring Billing Error and Unacceptable Customer Service Conduct

Account Number: upon request Dear Comcast Customer Relations, I am writing to file a formal complaint regarding a persistent and unresolved billing error on my account, as well as the unprofessional conduct of a customer service representative during a call today, August 3, 2026. This is my ninth ca

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user_stat3s Thank you so much for the post for help with this new line and getting a new tap. Taps are normally installed when services are set up. Do you currently have an active account with us? If so, that would be a standard tech appointment. If

XfinityAmandaB

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45 minutes ago

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Request for New Tap Installation

Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar

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They just charmed for service that they never gave me in 3 months

They took 3 months of char $145 per months and dont provide any service... then I cancel my subscription and then they asked me to return the equipment because is not the will considering me a delinquency account... Incredible... all of this after 3 hours of waiting call

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Customer Service

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Request for technician appointment after confirmed signal issue

Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1

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Customer Service

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Thank you for responding. I believe my situation may have been misunderstood. My account is already closed for nonpayment. I am not trying to prevent a suspension or interruption of active services, and the standard payment-arrangement links you prov

user_ah3uc6

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50 minutes ago

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Closed Account – Need Payment/Installment Plan and Help Restoring Service

Hello, I am looking for assistance from someone who can actually review my account and help me establish a plan to resolve my outstanding balance and restore my Xfinity services. My account was recently closed due to nonpayment. My actual past-due service balance is approximately $1,110.33. My onlin

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Lines down

I am located at 7703 W 65th Place ; 60501 zip code and have wires down on my garage from the storm. I was told I need to contact you and that these may be previous wires you will need to come out and take care of. Com Ed can not touch your lines per the representative that was here.

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Network

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A slogan on a support banner isn't a community — it's a bumper sticker with delusions of grandeur. Nobody builds a community by cheering from the bleachers; you don't get a participation trophy for merely enjoying the group chat. This thing runs on

user_3vegp8

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1 hour ago

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Re: Formal Complaint — Recurring Billing Error and Unacceptable Customer Service Conduct

Account Number: upon request Dear Comcast Customer Relations, I am writing to file a formal complaint regarding a persistent and unresolved billing error on my account, as well as the unprofessional conduct of a customer service representative during a call today, August 3, 2026. This is my ninth ca

Question

Hey there, @user_vzi4m2, thanks for reaching out through Xfinity Forums regarding your DVR issues. We would be happy to help you with troubleshooting. When you try to fast-forward a DVR recording, does this happen with all recordings or only specific

XfinityJeniece

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1 hour ago

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Xfinity Streaming App DVR

On my Samsung TV I am not able to fast forward my recorded programs. When I press the forward arrow it instantly stops and goes back to the beginning of the recording..

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user_xvznzq Thank you so much for reaching out for help with the TV app error you are getting. That error would point more towards the app you are using, not the equipment. What streaming app are you using when you run into this error, or is it on mo

XfinityAmandaB

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1 hour ago

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Error TVAPP 00381

I also get error message TVAPP 00281 when I try to stream live tv. I have restarted my internet gateway but this didn’t fix the problem.

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user_2efppq, At this time, the free line offer cannot be extended beyond the one-year mark. This is the same across the board for all free line promotions. I know this is not the answer or outcome you were hoping for, but I wanted to be honest about

XfinityVianney

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1 hour ago

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xfinity mobile coming up short

I used to have a Xfinity voip land line I hardly used but I was paying close to $30/month. when I called to cancel that line in May 2025 Xfinity told me instead of canceling they could port the number to mobile, give me free Samsung a26, and bill will be lowered to about $4/monthly . this was all ve

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@XfinityNatalie Understood. Thank you. Are we proceeding? I will wait to hear from you. Thanks.

user_stat3s

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1 hour ago

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Request for New Tap Installation

Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar

Question

Hey there, @user_74deds, thanks for reaching out through Xfinity Forums regarding your promotion. We definitely do not want to lose you as a customer, and we want to ensure you are getting the best promotion for your services. Please send us a Direct

XfinityJeniece

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1 hour ago

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AT&T Fiber Just Became Available in My Neighborhood — $60/Month Less Than Xfinity & offering $200 Visa Gift Card

My promotional credit recently expired, increasing my 1-Gig Internet-only service from approximately $60 to $110 per month. AT&T Fiber has now become available in my neighborhood and at my address, offering 1-Gig fiber service for approximately $60 less per month than I’m now paying Xfinity, plus th

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@XfinityJohnG Sorry for the delay. Yes, win 10 Prof and has latest updates.

user_bckbvm

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1 hour ago

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Streaming error on a Win PC wants me to clear cache TVAPP-00114

Trying to sign into streaming on a win 10 desktop PC. Get the TVAPP-00114 error message. Have done the clearing of caches and reinstall of Chrome with no luck. This just started last week. Also cannot sign into email. I do get streaming access and email through my laptop.

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user_zegxup. I can certainly understand how frustrating that experience must have been, especially after spending so much time trying to get your service restored. Situations involving address mix-ups and previous occupants can sometimes be complicat

XfinityDilary

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1 hour ago

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Worst people/ companies ever

Had a issue where I moved into a unit and my service got cut due to a person that lived in the exact same unit and the sales team messed up the address spent 5 hours trying to get it fixed no rep would fix it nothing refused to let me speak to a supervisor… if your thinking bout joining Xfinity/ Com

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@jzeroth Thanks again for reaching out. We were happy to help.

XfinityLinda

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1 hour ago

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Billed in error for installation fee

A Comcast representative had to come out to my rental on 6/17 to fix the external issue that prevented me from setting up my router. Because the self-install kit failed due to an external infrastructure or line issue, I should not have been charged the $100 installation fee.

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offer I signed up for was free line and free phone (other than device taxes and porting charges for the land line). what Xfinity failed to disclose is that the phone contract is for 2 years, while the line is only free for 1 year. so even if you deci

user_2efppq

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1 hour ago

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xfinity mobile coming up short

I used to have a Xfinity voip land line I hardly used but I was paying close to $30/month. when I called to cancel that line in May 2025 Xfinity told me instead of canceling they could port the number to mobile, give me free Samsung a26, and bill will be lowered to about $4/monthly . this was all ve

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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AT&T Fiber Just Became Available in My Neighborhood — $60/Month Less Than Xfinity & offering $200 Visa Gift Card

My promotional credit recently expired, increasing my 1-Gig Internet-only service from approximately $60 to $110 per month. AT&T Fiber has now become available in my neighborhood and at my address, offering 1-Gig fiber service for approximately $60 less per month than I’m now paying Xfinity, plus th

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Worst people/ companies ever

Had a issue where I moved into a unit and my service got cut due to a person that lived in the exact same unit and the sales team messed up the address spent 5 hours trying to get it fixed no rep would fix it nothing refused to let me speak to a supervisor… if your thinking bout joining Xfinity/ Com

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Customer Service

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@user_a5ctvh Thanks for adding a post to the forum. Once the service is installed, you can enable the MoCa setting through the Admin Portal. It's a good way to use your service if you choose. That may not be immediately available though, so you want

XfinityBenny

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1 hour ago

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Questions: MoCA turn up and set up at new site move on August 27

Hi everyone! I am a former network engineer that has used MoCA successfully previously at my home. I am presently moving from a townhouse with Xfinity 2G internet service thru XB8 router to a townhouse and moving service on Thursday, August 27, 2026. I understand that I have to turn on MoCA on the X

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Thanks for confirming, @user_0r6pl4. Let us know here once you have an update. We truly appreciate you working with our field team on this.

XfinityJeniece

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1 hour ago

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Day 15, third failure of the same incorrectly installed drop, 13 tickets, technician no-show after an explicit guarantee Posting for help..

The defect: My drop comes off the pole, goes underground, and transitions to an orange direct burial coax through a connector spliced directly into bare soil. No pedestal. No weatherproof enclosure. The run is roughly 305 feet. Every heavy rain, water intrudes at that splice and the drop fails. Comc

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