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Cannot connect to peacock
Cannot connect to peacock that with my plan
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Xfinity Stream Website
Peacock won't activate due to recent move
"I have a brand-new Xfinity account and am trying to activate my included Peacock subscription. However, my Peacock email was previously linked to my old, closed Xfinity account. I am permanently stuck in an activation loop giving me error code PPG_0017_229a179. The digital portal says 'Activation R
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Customer Service
Customer Service
Line maintenance in my area caused electrical damage to personal equipment (TV); need a property damage ticket opened.
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Customer Service
How much to add sports network?
How much to add beer sports network I know I have to go up a tear then at Bear sports network and pay tax. What is the total?
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Channels and Programming
Cancel Service
I have called to cancel 5 times now, I was told each time that my service has been canceled, I moved out of that apartment, and return my equipment to the store, they also told me my service was canceled. But I still keep getting billed and getting notifications that my service is not connected due
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Customer Service
Thanks for reaching back out, @user_0d61b8! Just to confirm, were you able to get everything resolved?
I would like to speak with an agent a real human being
I would like to speak with an agent a real human being
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Cancellation Request – Customer Currently Overseas – November 16
Dear Xfinity Support Team, I am requesting assistance with cancelling my residential Xfinity internet service in San Francisco, effective November 16, 2026. I will be moving out of my current residence on November 15 and relocating to a home where internet service is already established. I am curren
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Your Home Network
4 days with no xfinity app streaming video.
I am getting TVAPP-00500 error when trying to stream live TV on Xfinity with the app on ROKU. The app opens up, then when you try to view the channels, it gets hung up. When the tech couldn't figure it out they told me to go to ROKU and ask them why their device is not compatible. (LOL) Yet it was c
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Xfinity Stream App
Moved to Customer Service for exposure to the Digital Care Team
Convert tv/internet bundle to internet-only plan
I would like to discontinue all Xfinity TV/video services while retaining my existing Xfinity Internet service. I am not looking to cancel my Xfinity account or disconnect Internet service. I want to convert my current TV/Internet bundle to an Internet-only plan.
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How did your tech appointment go @user_j9swnq?
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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eSIM Not Attaching to Phone Number, Extremely Dissatisfied
I recently switched from Visible by Verizon to Xfinity Mobile, since I had a free line with my WiFi. The port of my phone number from Visible to Xfinity, and the download of the eSIM, were successful. However, the eSIM did not attach itself to my phone number. I am currently unable to make phone cal
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Devices
voicemail box retention after switching mobile carriers
So after 5 years and two iPhones I am finally leaving xfinity for t-mobile. I have contacted support twice this month, both times they say they will get back to me but they just immediately close the tickets. My voicemail is still the same Verizon visual voicemail from like 8 years ago but now I hav
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Network
Thank you for this additional context. We'd be happy to assist in resolving this refund concern after services were unable to be installed. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the
refund
I am noticing an ongoing trend with Xfinity in regard to any refunds. I was promised a refund of 100$ by an in person store associate and then again online through a chat agent. It's been over a month and I have yet to see any money returned to me. Getting ahold of someone is impossible as most of t
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Hello @SC2116, and thank you for reaching out here on our Xfinity Community forums. Since those channels are working on your bedroom TV but not your main TV, that helps narrow things down. Let’s start with the TV box and connection at the affec
3 of my HD channels are not working on 1 tv
ESPN, ESPN2 and The Weather Channel HD channels are not working on my main TV. All the other HD channels work and all HD channels work on my 2nd TV in the bedroom.
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@jackie2034 Thanks for letting us know. Try the steps on this https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage article to reset all the content.
XfinityBenny
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Movies in list are all scrambled / mixed up.
I click on an actor to see what he / she is appearing in, click on view all, go up to "Filter" & click on "Free" & "English", then go to the right to "Sort" & click on "Most Recent". Most Recent would show movies that are newest and scroll down to the oldest. Something seemed to have happened at our
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