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Damaged mailbox
Good Evening An Xfinity van going down my block side slipped my mailbox on Septeber 19,2026 @6:05 pm
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Customer Service
Hello @Maevecochran, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct messag
Request to waive technician fee – Incorrect self-install kit instructions and equipment
Hello, I am writing to request a waiver for the technician visit fee charged to my account. I attempted to set up my service using the Self-Install Kit and closely followed the provided instructional videos. The setup instructions explicitly directed me to use the black cord included in the box. I p
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Zip code to Transfer Number
Hello, I spent most of today trying to get my transfer pin. Now that I have that I am getting the message from T-Mobile that the billing address is incorrect. I don't know what address Xfinity has on file because mine isn't working. I am losing my mind from this process
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Devices
@XfinityAbby thank you for the help an installation was scheduled and completed and my Internet now works.
Recently purchased Xfinity Internet
I recently signed up with Xfinity for Internet, but the box they sent me use as a coax cable. We haven’t had coax in my area or even a line to my house in many years. We have fiber set up in our area and I’m not sure what to do now
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Hello user_8be56a, thank you for reaching out to us here in our Xfinity Community forum. We appreciate your time, and I am happy to help you. To do so, I will need to get your address, and we don't want that oujt in public. Please send us
Low hanging cable wire
There is a low hanging cable wire out in front of my house because of a new EVERSOURCE pole that was installed. The wire can be touched
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Internet issues
The packet loss is high and the upload speed is slow and it is making the internet slow across all devices in the house but everything else is fine besides the packet loss and upload speed
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Your Home Network
hey, turns out the wire leading to the utility pole was corroded. a technician came out and ran a new one above ground and said xfinity would be back to fix the rest. Thanks so much!
I'm experiencing intermittent packet loss and latency spikes on my Internet connection
I'm experiencing intermittent packet loss and latency spikes on my Internet connection. It happens roughly every 10-20 minutes and causes high network jitter while gaming. I've tested with my PC connected directly by Ethernet to the Xfinity gateway, so my third-party router is completely bypassed. D
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Hello user_dhixs4, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to help you. I see you have sent a dm to us, and we will continue there.
Billing Issue
I was just charged for my internet service and noticed my bill increased by $24. When reviewing my statement I noticed that my loyalty discount was excluded from my bill. The statement still says that it was applied but it was not. Nothing has changed in regards to my account, why was my loyalty dis
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Greetings, binaural2000! Thanks for posting on our XFINITY Community forum regarding your issue with the guide and NFL Red Zone channel time. We can troubleshoot this issue further for you. Please send us a direct chat message with your full name and
NFL Red Zone Channel time slot is messed up on Guide
The regular Sunday NFL red zone channel broadcast has always been 7 hours, and it ran the normal 7 hours last week. For some reason, for the first time I can recall, Xfinity incorrectly has it as 6.5 hours in the guide both weeks so far, including this upcoming Sunday. You need to extend it back to
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Hello @user_cm4b5z. If you'd like to use your own router or firewall, Bridge Mode is typically something customers enable themselves through the gateway settings. While a technician may help as a courtesy, configuring advanced networking setups and
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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Recent 8/11/26 firmware update bricked my Xfinity WiFi extenders
Worked on this for more than 12 hours. Woke up. Gateway was down. Xfinity app required unplug of gateway and restart. The WiFi extenders behaved strangely - blinking and cycling with connected status in the app while constantly blinking and occasionally going offline in the app. No amount of power c
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Your Home Network
Moved from Email forum
Xfinity has now charged me $250, even though I canceled my contract
Xfinity has now charged me $250, even though I canceled my contract three months ago. At that time, they calculated the amount to be $250. On July 18 or 16, I messaged them via chat to say I was canceling, and they replied that someone would call me. Someone did call, and I told that person that I w
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Hi user_yutfq6, thanks for reaching out here on the forums! I'm sorry to hear you've been having continued issues with your internet service, even after having a tech out. We'd be more than happy to see if there's anything else we can track down on o
XfinitySean
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escalation
I need to escalate a service issue. I started internet service just over a week ago and have nonstop connections issues. Makes working from home tough. I had a technician come out today, well, now the service works worse. Connects and then disconnects constantly. The chat experience has been at best
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