Xfinity Community Forum

Thanks for confirming the situation, I'd like to do everything I can to help. I know you mentioned you are not able to send a direct message. Please send a direct message including your full name and service address, and we can get started anytime.

XfinityAbel

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53 minutes ago

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Severe Upstream Instability After Buried Drop – Request Escalation

I’m experiencing severe upstream instability that began immediately after a new buried drop was installed today. Before the bury, real‑time applications (Zoom, etc.) would freeze after several minutes. After the bury, they now fail instantly, and the application’s statistics remain empty, which indi

Question

user_rwafjq - I want you to know our team is here to support you with all things Xfinity right from this platform. We understand how important it is to get quick and reliable help, and we’re happy to assist in every way we can. Please send us

XfinityThomasA

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53 minutes ago

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Unhappy customer

I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor servic

Question

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i’m about five minutes away from filing a lawsuit against Xfinity because they keep lying to me about my iPhone 16 pro credit. I turned in a iPhone 16 Pro last year and was told by customer service that I would not be charged for the new iPhone 17 t

user_6y18wo

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54 minutes ago

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Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us

The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

54 minutes ago

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Wires down

How do I report wires down

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U

Keeps asking for credentials needed.

user_ev8zx6

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56 minutes ago

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Transition to Yahoo email?

How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?

Question

Oh no! Thank you for taking the time to report this and it is important we get this addressed right away. If you are able to check without putting yourself in harms way just from what you can see, Xfinity/Comcast equipment often has a label on the bo

XfinityEva

commented

58 minutes ago

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Damaged Utility Box with exposed wires

The utility box outside my house looks to have Ben run over and the wires are fully exposed to the elements and spilling out. I need to confirm that this belongs to Xfinity and If it does have somebody come out and take a look and repair it.

Question

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Wires down

How do I report wires down

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Customer Service

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i need to talk to an agent Note: This comment was created from a merged conversation originally titled direct message

user_rwafjq

commented

58 minutes ago

to the conversation:

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Unhappy customer

I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor servic

Question

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Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again

As the subject says constant random ping spikes and random restarts of the gateway. Can't say how many times I've got a "new one" and am very tired of this. I'll try and post the power levels View technical information related to your XFINITY Network connection. moreXFINITY Network Internet:ActiveLo

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Your Home Network

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Hey there, @raven19! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know that it must be frustrating when attempting to watch back your DVR recordings. I rely on my recordings with my busy lifestyle, so I total

XfinityAdrienne

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1 hour ago

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CLOUD RECORDINGS not playing back

This last week has been nothing but ridiculous. Almost every show that I have set to record has had some issue where it will not play the whole way through. Most of them I can find on the demand. But Dr. pimple Popper‘s new episode I can’t get it to play and it’s not available on demand. I’m paying

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Internet connection

The internet connection is very slow. Sometimes there is no connection. Call me to [Edited: "Personal Information"]

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Your Home Network

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no no no this service is pathetic

user_rwafjq

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1 hour ago

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Unhappy customer

I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor servic

Question

U

I need to make a payment

Need to speak with someone to make a payment

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Channels and Programming

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Severe Upstream Instability After Buried Drop – Request Escalation

I’m experiencing severe upstream instability that began immediately after a new buried drop was installed today. Before the bury, real‑time applications (Zoom, etc.) would freeze after several minutes. After the bury, they now fail instantly, and the application’s statistics remain empty, which indi

Question

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Customer Service

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U

Damaged Utility Box with exposed wires

The utility box outside my house looks to have Ben run over and the wires are fully exposed to the elements and spilling out. I need to confirm that this belongs to Xfinity and If it does have somebody come out and take a look and repair it.

Question

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Customer Service

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Billing rates went up 33%. Good bye Xfinity

I was paying $65/mo until a year ago. Then it went to $75/mo and now it jumped to $99/mo. I both case I was never informed in advanced of the rate increase. So much for keeping the customer up to date. When I called they could lower my rate but I would have to get a cellphone. I told them I didn't w

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Xfinity Compliments

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Worst customer service ever in existence!!!

I have spent a total of 11 hours on the phone trying to get 2 phones linked from one xfinity account to a new account that was created by their agent by mistake. And all they do is transfer me back and forward.i will be canceling every service. Phone, internet, streaming, as well as at home security

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Plan

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Need an actual human's help....

My wifi went out the other day and I contacted Xfinity support for help troubleshooting because the methods suggested in the app didn't work for me. After about 2 hours of messaging, they were able to reconnect my wifi. Part of the reason why this took so long is the agent I was talking to kept tryi

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Customer Service

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@user_asjtxb Thanks. Does the final statement show the service stopping in order to post the final balance?

XfinityBenny

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1 hour ago

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Don't use this company

I paid my account in full both my wifi and cell. My wifi was paid and canceled end of April 2026 last day. I also paid my cell phone for May during that time in full, only to break my phone and disconnect my service with you on the 6th because of rude employees and I got my transfer pin and left. On

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Lose internet on my mobile phone when i leave my house.

Lose internet on my Samsung Note 9 when i leave my house. Believe this started happening after I returned from vacation and there was a system download (around 6-1-26) on the phone.

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Network

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