Xfinity Community Forum

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I still don't have a fix for this. I'm being told that this ticket number I was given doesn't exist. I'm still getting the same old issue. I click the activate button on my subscriptions page, it brings me to this: I click OK, I get the Disney hel

user_lf3fvh

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1 hour ago

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Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

Question

Hey @user_g264u2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into your inquiry. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking

XfinityDemitrius

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1 hour ago

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Missing Router

Hello, I have been a customer of xfinity for about three years now, and I recently attempted to inform Xfinity that I would be moving soon so that they would update my information. However, after a few other complications, I came to find that my new router box went missing after it was seemingly del

Question

Hello nener80, I am sad to hear you're leaving, but I want to try and help you. Thank you for taking the time to post in our Xfinity Community forum, we appreciate you and your time. I'm surprised the store was unable to assist you, but I will do my

XfinityJeffB

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1 hour ago

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Transfer Pin DOES NOT send

I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo

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When I was receiving a bill at my old and also at the new address an agent told me "there's internet usage at the old address." I only had one modem! The agent I spoke to today July, 2026 told me I was actually owed money. We'll see if i receive it a

user_m0332c

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1 hour ago

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Xfinity is a scam

This is my third attempt to try and cancel my internet service. I went to the Xfinity store on Memorial Day on May, 2026 at 2174 Henderson Mill Rd Ste 12D, Atlanta, GA 30345 to return my modem and request the cancellation of my internet service. Week later I’m receiving a statement for July, 2026. A

Question

Hello user_izrh2s! I've been in that same boat before myself, so I know how agonizing it can be after the fact especially when every dollar counts. That said you're in the right place for help, and we'll do everything we can for you 👍 Can you confir

XfinitySeth

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1 hour ago

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Looking to cancel a payment

Made two payments need to cancel one

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Thank you, what specific error code or message are you seeing? Are you trying to watch in-home connected to your network or out-of-home/on the go?

XfinityEva

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1 hour ago

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Stream app

Having issues with the stream app not working. Keep having to delete the app and redownload on my fire TV.

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Looking to cancel a payment

Made two payments need to cancel one

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Billing

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Are you able to specify what error you're running into when trying to activate?

XfinitySeth

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1 hour ago

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Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

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Phone won't receive phone calls

I can't receive phone calls on my phone

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Devices

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Missing Router

Hello, I have been a customer of xfinity for about three years now, and I recently attempted to inform Xfinity that I would be moving soon so that they would update my information. However, after a few other complications, I came to find that my new router box went missing after it was seemingly del

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Customer Service

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Thanks for posting on our community forums, IllegalCrib4. I'm sorry to hear you've had this experience, especially since your phones are essential for your work. I can certainly understand how frustrating it must be to have all four lines affected an

XfinityDilary

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1 hour ago

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4 Phones stuck in SOS - 4 agents deleted no sims please help

Have 4 phones all went sos 3 agents later (after telling them to escalate) 2 phones with sims deleted and now wont reinstall. 4 phones no service. I rely on my phone for dispatch.

Question

@user_2aurli can not get my email We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email address like Outlook,Thunderbird, or Apple/Mac mail? Are you getting any err

Again

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1 hour ago

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Email help [Edited]

can not get my email

Question

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Xfinity is a scam

This is my third attempt to try and cancel my internet service. I went to the Xfinity store on Memorial Day on May, 2026 at 2174 Henderson Mill Rd Ste 12D, Atlanta, GA 30345 to return my modem and request the cancellation of my internet service. Week later I’m receiving a statement for July, 2026. A

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Customer Service

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4 Phones stuck in SOS - 4 agents deleted no sims please help

Have 4 phones all went sos 3 agents later (after telling them to escalate) 2 phones with sims deleted and now wont reinstall. 4 phones no service. I rely on my phone for dispatch.

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Customer Service

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I now have the activation button, but I'm getting an error when I click on it

user_8haabv

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2 hours ago

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Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

Question

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Yes it’s when I open the app

user_s68a7b

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2 hours ago

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U

Stream app

Having issues with the stream app not working. Keep having to delete the app and redownload on my fire TV.

Question

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Inadequate technical support

I’ve been waiting since 28 June to get internet installed-the technician could not complete as there was no signal. Today, 7 July, a technician restored the signal. Now I have to wait until 18 July for an install. This is unacceptable.

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Your Home Network

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I mean yes I could use that as a work around i'm more so confused as to why it suddenly stopped working along with, forgot to mention my upload speed is currently capped at 100mbps when i normally get 300mbps

user_j2nqbu

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2 hours ago

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Unable to port forward 25565 even with my own router

I have a Asus RT-BE88U router along with my own modem a Hitron CODA56, and I used to be able to open a port on whatever I wanted with zero issue and recently maybe a month or two ago I suddenly can't do that anymore with no warning. I have no done anything different compared to when it was working t

Question

Hello user_lpq2ns! If you're needing help with your account in any way, you're in the right place. To get started, find the most appropriate public board for your question type and post it there. If needed, we will invite you to send us a Direct Mess

XfinitySeth

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2 hours ago

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“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a

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I ran into a similar issue, although I was unable to port forward from the get-go because i'm under a CGNAT. You can use a tunneling service to get around the need to port forward, there are free options out there for minecraft specifically.

michael_v7

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2 hours ago

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Unable to port forward 25565 even with my own router

I have a Asus RT-BE88U router along with my own modem a Hitron CODA56, and I used to be able to open a port on whatever I wanted with zero issue and recently maybe a month or two ago I suddenly can't do that anymore with no warning. I have no done anything different compared to when it was working t

Question