Xfinity Community Forum

Stuck in an inconvenient loop when trying to cancel Peacock Subscription

Xifnity instructions tells me to go to the Peacock account via my TV to unsubscribe. The TV tells me to go to peacocktv.com. Peacocktv.com says go to xfinity. Wash and repeat. Please help. TYIA

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Non-X1 Service

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I agree with the previous commenters. What a stupid decision to get rid of the favorites list. It’s thoughtless and annoying. You need to bring it back.

user_tioxnv

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1 hour ago

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

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kgb_agent We will need to investigate this further on our end through DM to get this resolved. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line,

XfinityShawn

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1 hour ago

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Weather channel error TVAPP-00231

Weather channel is not working on Xfinity Stream; error code TVAPP-00231. I restarted my TV, checked for updates, uninstalled and re-installed Xfinity Stream app with no resolution.

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1) share your private network with guests (NO WAY!!!!...they can see ALL your devices and is a security risk), or 2) have them connect to the xfinitywifi SSID, which is great if your guest is an xfinity member...but if they are not they have to pay $

user_00

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1 hour ago

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Guest network

How do I set a guest network?

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I agree with the previous commenters. Bring back the Favorites List!!!! Extremely annoying and thoughtless update.

user_tioxnv

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1 hour ago

to the conversation:

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

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Credit

Why is there a $1500 credit on my account

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Billing

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I’ve unplugged, waited, and plugged back in. I’ve changed coax options in the house. I’ve followed all instructions that Xfinity gave so far.

Ejtate2024

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1 hour ago

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Your home internet is offline

I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.

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NO, NO, NO - that link does NOT help guests get online...option 1 compromises your home network security by exposing all your devices and entire network to whoever you shared it with...and they can further share it with others or if their device is c

user_00

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1 hour ago

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Guest Network

I would like to set up an isolated guest network.

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Ejtate2024 Gotcha, to avoid repeating any steps you have already taken apart from resetting the gateway are there any other steps you have tried?

XfinityVictor

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1 hour ago

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Your home internet is offline

I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.

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having down/up speed issues after setuping new XB10 with a 2gb plan

a few hours ago I changed my plan online from 1gb to 2gb, got a XB10 from xfinity store. setup has mostly been a breeze, but wondering if there is a bootfile issue or other config problem. in the xfinity app it says i'm getting 120% downloads speeds of a 1200Mbps plan. I should be on the 2gb plan. a

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Your Home Network

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Customer Owned Router on Xfinity EPON Fiber

I am an Xfinity EPON fiber customer currently using an XER10 gateway connected to the ONU. I live in Pembroke Pines, Florida, zip code 33029. I am trying to switch to my own UniFi router. I contacted phone support multiple times and even schedule a onsite tech, but the agents/tech was unable to add

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Your Home Network

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Get an email, can't read.It says the email something , but I didn't order anything

Got an email, can't read.It says I ordered something and then it says something about twenty days , I wanna know what they're talking about , cause I didn't order anything

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Customer Service

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My mother has had a stroke and has enough difficulty navigating various streaming apps as it is. The removal of the "favorites" list means that she now has to relearn a whole new and much less well organized navigation on the app. I hope Xfinity will

user_lokkfa

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1 hour ago

to the conversation:

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

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Programming Remote

I have two new Samsung TV's and am having trouble programming the Xfinity remote.

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Channels and Programming

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And, now I just discovered that voicemail is only 404 using Chrome. It works on Edge. ... sigh

angelsix

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2 hours ago

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Xfinity Connect URL CHANGED

connect.xfinity.com, the url to check our phone messages, etc. is 404. This is the url from the page about "Access, listen to, and download your voicemail — Xfinity Voice help". That was also the url given me by the AI helper. The support should be changed to give us a working number (or, even bette

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@EG The xfinity link provided is ridiculous and [Edited: “Profanity”] solution from xfinity...1) share your private network with guests (NO WAY!!!!...they can see ALL your devices and is a security risk), or 2) have them connect to the

user_00

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2 hours ago

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Guest Network

I would like to set up an isolated guest network.

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I have the exact same issue. Comcast laid a new line in my yard last week of July. I have called at least 8 times since Sept 1st to get them to come bury the line. We line in a ski resort, and the machines are going to start coming throu

user_h2oman

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2 hours ago

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Underground cable install?

Hi there, Was having landscaping done and they cut the line coming into the house. Yes it was all marked. Xfinity came out and did a temporary fix with the intention of laying a new line from the street and burying it. Had the yard marked/flagged within 5 days. That was 6 weeks ago and I can't get a

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T-Mobile needs a transfer pin code and I’m switching from Xfinity mobile to T-Mobile

eck8888

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2 hours ago

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Transfer pin

Need transfer pin xxxxxxxxxxxxxxxx. Xxxccxcccxvvchc b kllgdcb

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user_talieu If you have troubleshooted already with a representative to troubleshoot, then the next best step would be to send a technician out for further review. Did they already get you an appointment when you were in contact with them? &nbs

XfinityShawn

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2 hours ago

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ESPN

On ESPN and ESPN2, video is pixelated and audio garbled. It began after MNF on Oct 26. Turned on ESPN on Nov 2, same issue. No other channels are affected and it happens on all three boxes. I chatted with Xfinity to rectify, they went through all the restart stuff, to no avail. Now I get a message-

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@XfinityBenjaminM Yes, Problem still persists. Seems to only be on the Weather Channel. Tired numerous others and they are ok. Just the Weather Channel with the same error listed in the original post

kgb_agent

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2 hours ago

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Weather channel error TVAPP-00231

Weather channel is not working on Xfinity Stream; error code TVAPP-00231. I restarted my TV, checked for updates, uninstalled and re-installed Xfinity Stream app with no resolution.

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