Xfinity Community Forum

Hi there, @user_x3tfgk. Thanks for reaching out to us here on the Community Forum. We can check into your account and see if we can help determine why your service has been suspended. Please send a direct message to us including your full name and c

XfinityFrank

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57 minutes ago

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Suspended phone service

Why is my phone suspended

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Customer owned router (COAM/EPON)

I have Xfinity 2 Gbps fiber service with a Nokia NKFN11AEL 10G-EPON ONT and an XER10 gateway. . I'd like to switch to the eligible customer-owned router (COAM/EPON) configuration so I can connect my own router directly to the Nokia ONT. Please escalate this request to the fiber provisioning team to

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Customer Service

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I am enrolled in both.

steve1214

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58 minutes ago

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AutoPay $10 Discount

I just changed my plan and was quoted $85 per month which includes a $10 a month discount for using autopay from a checking account. So far all looks ok on the billing with the exception of the $10 autopay discount. Thanks, Steve

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user_tfeg4h This is a known issue our engineering team is working on as it's affecting multiple customers, but let me see if there is anything I can do to assist directly as well. Can you send us a direct message with your full name, name of ac

XfinityEricB

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60 minutes ago

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Rewards Error: Cannot read properties of null (reading 'fields')

My Xfinity Rewards page crashes immediately upon login. It displays the following error: "A rendering error occurred: Cannot read properties of null (reading 'fields')."Clearing my cache and changing browsers did not resolve the issue. It appears to be a database or profile rendering defect.Please r

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Low battery

Need new battery this is the unit how do I get one? U46P313.00 Rechargeable Li-polymer Battery Rating 4V m 2520mAh/10.081h WARNING / AVERTISSEMENT Potential for injury, fire or explosion. *Charge only as directed •Do not disassemble, modity, crush. of short. Possibilité de blessures, dincendie ou Ch

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Devices and Equipment

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We would just be reaching out to the customer security assurance team as well, this seems to be something that would be in their wheelhouse, that, or they would likely know who to get in touch with. We'll need to gather some additional information vi

XfinityJustinM

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1 hour ago

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cannot send email from Spectrum through Outlook

I am having the same problem as outlined in a post from 1/18/2025 with the same title that I've used here. The rest of that initial post read as follows: "I am unable to send email from my Spectrum rr.com email account through Xfinity network. Receive error code 1130. Task '[Edited: "Personal Inform

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A $30 Monthly Increase — At What Cost to the Consumer?

Hello Friends, I understand that complaining only goes so far. I understand that the individuals who receive and respond to these complaints often have little, if any, influence over the decisions being made. And I understand that Xfinity, like any major corporation, operates with one primary object

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Billing

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This email!!

I have used, and transferred all my email to a new email account, which is a Gmail account. I do not need a Yahoo account. I’m getting what I want from my Gmail. Please delete this Comcast email I have called and I have asked and no one will delete the email it even showed up in this question!! Any

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Customer Service

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I cleared cache and cookies and have restarted my devices. I have tried logging in from the app and desktop. I continue to have this issue.

user_tfeg4h

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1 hour ago

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Rewards Error: Cannot read properties of null (reading 'fields')

My Xfinity Rewards page crashes immediately upon login. It displays the following error: "A rendering error occurred: Cannot read properties of null (reading 'fields')."Clearing my cache and changing browsers did not resolve the issue. It appears to be a database or profile rendering defect.Please r

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Hi there. Thank you so much for reaching out. In order to receive the $10 self-service discount, you must enroll into paperless billing as well as bank auto-pay.

XfinityDemetrise

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1 hour ago

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AutoPay $10 Discount

I just changed my plan and was quoted $85 per month which includes a $10 a month discount for using autopay from a checking account. So far all looks ok on the billing with the exception of the $10 autopay discount. Thanks, Steve

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Hi user_gpg! We appreciate you reaching out on our Xfinity Forum and being a customer with us. Please know that my team is always here to support you. Great question about when symmetrical speeds will be available in your area. Customers who are Next

XfinityAmira

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1 hour ago

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2 gb synchronous in Haverhill, ma Gile St.

When will 2GB synchronous internet speed be available in Haverhill mass on Gile St.?

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Hi @user_frm0tg,Your final bill will include an unreturned equipment fee for the unreturned flex box. You should just pay that final bill as normal. If you come across the flex box in the future you can simply return it to have the fee removed and cr

XfinityJustinM

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1 hour ago

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Lost flex box

Hi I have canceled my Xfinity service and I can not find the flex box.

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user_aupbye Thanks for reaching out to file a complaint with us. We can certainly help with getting it filed for you, and even work on fixing the voicemail issue for you. We do need a direct message though to get account information. Are you logged i

XfinityEricB

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1 hour ago

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deleted voice mails

All of my saved messages have been deleted from the voicemail of my home phone. I have spent hours talking with customer service reps, done the live chat, and been to an in-person store and no one has been able to help. I would like to send a formal complaint to corporate but cannot find an email or

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@user_uxdsqi Have you tried selecting the Xfinity Wireless Gateway under the Xfinity Devices on the WiFi tab?

XfinityBradM

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1 hour ago

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split bandwidths

I need to split the bandwidths because I have a device that is only compatible with 2.4 band. I have the X-B8T modem and I have the app downloaded. I have looked for wifi details in the wifi tab and they aren't there. I found the split band option (not recommended) it says and I toggle that on and i

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AutoPay $10 Discount

I just changed my plan and was quoted $85 per month which includes a $10 a month discount for using autopay from a checking account. So far all looks ok on the billing with the exception of the $10 autopay discount. Thanks, Steve

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Billing

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Hello, I did send a direct message, but no one has responded.

user_cc50e4

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2 hours ago

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xfinity promoter experience

Hello, I am a former Comcast employee. I just retired on 10/2/26, so I will be retaining my Comcast benefits for the next 3 years. I'm trying to pre-order the iPhone Duo through the XF app, however, it doesn't recognize my employee discount for XM. Is there a different process for ordering/pre-order

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How to Enable 30-Second Skip • Press the Exit button 3 times on your Xfinity remote. • Immediately enter the numbers 0-0-3-0. • Once activated, press Page Up to skip forward 30 seconds and Page Down to skip backward 15 seconds (or 30 seconds dependi

BIslander

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2 hours ago

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Disappointed with new cable box

A feature I loved about my older cable box was that I could jump ahead 30 seconds or jump back 15 seconds and easily get to where ever I wanted to locate. Now it’s jump ahead 5 minutes or jump back 5 minutes. What good is that? The other was great for watching sports or hearing a line you missed on

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Hi @XfinityMartyR, I contacted the Security Assurance Team and spent 2 full hours getting bounced around to email and internet personnel but was unable to get to anyone who could understand the problem, let alone get it into the right hands for a cor

user_n1ygqk

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2 hours ago

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cannot send email from Spectrum through Outlook

I am having the same problem as outlined in a post from 1/18/2025 with the same title that I've used here. The rest of that initial post read as follows: "I am unable to send email from my Spectrum rr.com email account through Xfinity network. Receive error code 1130. Task '[Edited: "Personal Inform

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user_421t5z, thank you for reaching out through Xfinity Forums. I would like to take a look at your account and make sure a mobile account wasn't set up in the place of a landline. Please send us a DM with your name and address. Here are the de

XfinityAngie

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2 hours ago

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Did I get a legit call from Xfinity? [Edited]

I'm supposed to be getting my landline phone connected to my xfinity account. I just got a voicemail saying to call the above number to complete my mobile activation. Since I'm not looking for mobile activation I asked about the number online and AI gave me two legitimate numbers and stated that it

Question

Hello, @user_KAU112. I appreciate you making us aware that you're being charged for a device you've already returned. I would be more than happy to review your account to see what we need to do to correct this. To be able to discuss account specifics

XfinityRaul

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2 hours ago

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Equipment

I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment

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