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Not sure how many people will see this but I just resolved my freezing during advertisements. It's a hardware problem. I had a XG2v2 box with DVR capability. It is only listed as compatible with Disney Plus without DVR capability. Exchanged it for a
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I was told this site I could talk to a rep instead of the 1800# where they hang up and don’t call back but it’s frustrating and seems like a dead end. Like the only remedy is telling friends and family NEVER deal with company cause yall leave us powe
Help
Everytime I spend a long time to finally get a hold of someone they hang up on me and I tried the chat ai thing but leave my number after I correct my number then get no call back ! I’m waiting and makes me want to NEVER deal with Xfinity mobile again after I’m on ssdi for the cheapest plan but pay
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Emails missing since June 1
I am unable to get Emil’s although I signed in many times
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Network
Happy Thursday user_f3ijak 👋 I appreciate you joining us in our community for help, and even more so for your wanting to get started with Xfinity! We'd love to have you as part of the family, so we don't want there to be any holdup in getting your s
Access denied
Trying to finish new internet service order, 'finish order' says access denied, please fix this to allow access
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I had a few calls from this number as well and I was also skeptical. I did sign up for Xfinity mobile in addition to my internet service 2 months ago. Apparently, my autopay wasn't going through even though it's the same card as my internet. But when
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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user_vm1seg - Hello! Let's take a closer look together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to
Delivery status
It has been over a week and we still dont have our equipment and no tracking number
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@user_qhkkqh thanks for taking the time to post on our Xfinity Community Forums page. Sorry to hear about the experience you had redeeming that Membership benefit. I can certainly submit feedback regarding your experience. Are there any other questio
Amazon Bookshelf Rewards Code Claimed, but not allowing me to add to my account
I have the Amazon Bookshelf reward claimed, but on every device I've tried, the code is giving an error when I try to add it to my Amazon account. I tried to start a chat with xfinity to see if they could help fix it, but the AI is going in circles telling me it will connect me to a person then aski
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Hello @user_5d9db4, and thanks for clarifying that for us! Is the screenshot you posted from the Xfinity App or a web browser? If it's from the app, have you tried clearing the app cache, uninstalling the app and then re-installing it? I
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
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Hey there, @user_abp3hh, we would be happy to help you with getting your services transferred over to the new address. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support:
How do i talk to live agent
im trying to get my wifi transferred from one apt. to another, since i am moving. the apt im moving to provides wifi and thats what im trying to get it switched to, the stupid AI keeps sending a link that has nothing to do with my situation and it does NOT work. like at all. i just want to speak to
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Access denied
Trying to finish new internet service order, 'finish order' says access denied, please fix this to allow access
Question
Hey there, @user_3uosk1, thanks for confirming those details! We would be happy to help you with troubleshooting that offer. What browser are you currently using?
Amazon bookshelf link also not working for me
Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the
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Frustrated with Bad Customer Service
Hello, Anyone know an email address to send customer complaints too? I would like to share my experience with Xfinity Mobile and want to make sure it helps others. I am a 23 year Xfinity Diamond customer and I am so frustrated I am looking to end the relationship. Luckily another provider is in the
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Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do i talk to live agent
im trying to get my wifi transferred from one apt. to another, since i am moving. the apt im moving to provides wifi and thats what im trying to get it switched to, the stupid AI keeps sending a link that has nothing to do with my situation and it does NOT work. like at all. i just want to speak to
Question
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Delivery status
It has been over a week and we still dont have our equipment and no tracking number
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Va_Gardener- Thank you so much for taking the time to share your experience—we truly appreciate your feedback and the opportunity to listen and improve. I can understand how important it is to have clear expectations when getting started, and I
Xfinity Stream app is designed not to work on my brand new LG smart TV
Perhaps this will be useful for others who try to use the Xfinity Stream app. It turns out the app does not work on most TV installations. Xfinity Stream fails to work on my brand new LG TV. I installed the app, signed in, and it returned the error message "This package is not yet available on this
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Resolved problem for my account. It's hardware not software. Exchanged XG2V2 box for XG1V4 and no more freezing.
user_c2eq10
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Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question