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I agreed to allow xfinity to be my mobile provider as well as internet bc a great deal they promised me of $50 a month total for both for one year. I have yet to pay that price its almost $69 a month. I've called no less than 5 times and was guaranteed by 5 different that that would be the price mov
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Billing
@BruceW I've tried to log in to Yahoo mail, but it says my email address isn't recognized. I still haven't received the transition alert yet.
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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@BruceW My screenreader doesn't seem to tell where that button is. Perhaps it's not time for me to transition yet?
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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I haven’t heard from anyone and we still don’t have this channel. Please assist
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Service line is off
Hello a tree limb took out the access line from the utility pole
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Customer Service
user_dcfi4n Thank you very much for letting us know about the issue. What device are you having the hiccups with?
Go back button on iOS app not working
The “go back 15 seconds” button doesn’t work in the iOS app, especially on the Lock Screen. At least not with recorded MSNBC shows in my library. Sometimes it actually goes forward. Please fix. Fails with Apple CarPlay too.
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So after TWO days and HOURS online, the Direct Messaging reply was that I will have to CALL comcast to resolve it.... For the record; When I log in with my Secondary User, and select "Forgot Password", the mothership replies "Please work with your
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
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@Again wrote: "... now we can't find any documentation that stated we would lose it. ... We can, actually (see below). But any reasonable person reading the "Important update: Changes are coming" email they sent out could come to that conclusio
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Cancel service
I would like to cancel our Xfinity service as of today, January 19, 2026.
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Your Home Network
Greetings, @user_9gymwg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this cancellation request. You have definitely come to the right place for assi
Cancelled service in Dec and was still billed in Jan
I called on the phone to cancel my Xfinity service in December and come January I was billed again. I called back and they said for some reason the cancellation did not go through and that they would cancel it this time and that I would receive a refund. Weeks later I still have not received a refun
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Cancelled service in Dec and was still billed in Jan
I called on the phone to cancel my Xfinity service in December and come January I was billed again. I called back and they said for some reason the cancellation did not go through and that they would cancel it this time and that I would receive a refund. Weeks later I still have not received a refun
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Billing
Good morning @user_ydqx96, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the offer that was made for your internet and phone, but you have come to the right p
FALSE ADVERTISEMENT
I was completely scammed into a supposed “deal” for internet and mobile line. After agreeing to said deal, I find my statement is much higher than what was discussed with their agents claiming “no such deal exists” despite it being one click away in my conversation history with them. Just to add to
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@user_g4mqb8 Have you tried all your email addresses to see which one will log you in? Have you tried your iCloud, Gmail, Yahoo, Outlook etc?
Xfinity and Peacock unmerging
My peacock premium status is not working. When I try to reactivate it. An error code appears saying that my account is linked to another Xfinity ID. So I need it unlinked/unmerged to access my peacock account.
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I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. ... The post has been closed, but it's still there: https://forums.xfinity.com/conversations/customer-service/its-official-you-do-not-need-to-upgrade-to-ya
Pinned post?
I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h
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@user_uybx4y I'm sorry to hear you're unable to unpause your laptop. Our team is here to help. Have you tried clearing the cache and cookies on your laptop and restarting it? If not, can you try that and also forget the network on your laptop and rec
laptop
Laptop is paused but nothing is paused in my app. And I’m getting other people signing in on my network and I’m pausing. I need a technician out like now
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Annabelle2 For now it should remain the same if you haven't gotten any notifications on a bill. Unless anything changes for a service you are subscribed to or any equipment charges, your billing should be the same each month. We will always notify yo
Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?
One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge
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Worst service ever. I tried twice to cancel my Xfinity service, and both times I was told it was canceled and given a cancellation number. However, the service was never actually canceled. Later, I received a bill charging me for both the past and up
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How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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