Xfinity Community Forum

Why Was I Not Told About $100 Installation Fee Before Transferring?

I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha

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Billing

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New Customer Pre-Paid Gift Card

Hello, I am a new customer to Xfinity and I checked out using the promo code MC50 that offered a $50 pre-paid gift card. I have the receipt that was sent to my email confirming that I get the pre-paid gift card but I do not know how to retrieve or access this gift card. Could someone provide some gu

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Customer Service

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The xfinity agent messed up on their end. Anyone else having the same problem?

The xfinity agent messed up on their end. Anyone else having the same problem? How do you get it corrected?

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Customer Service

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@Again Yes. The agent messed up. He cancelled then tried to backdate but the system wouldn't allow him. That was the wrong order of steps. He was supposed to backdate then cancel. What do you recommend in that scenario?

user_121234

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1 hour ago

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xfinity will not refund for services that weren't used. Is anyone else having this problem?

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False Positive Block on AI API Endpoints

I am writing to formally report a persistent issue with my Xfinity internet service regarding the incorrect blocking of specific professional API endpoints. As a software developer, I frequently utilize various AI and cloud computing platforms via their official API ports. Recently, your xFi Advan

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Your Home Network

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user_8xs7h5 - One of the great benefits of the newer Xfinity Internet plans is that unlimited data is already included, along with the Xfinity Gateway. For customers on older plans, data is capped at 1.2 TB per month, if applicable. To help make thin

XfinityThomasA

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1 hour ago

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Why am I being denied a courtesy month, which is due to me according to my agreement?

I exceeded the data cap in Dec 2025, for the first time in over 12 months. The Usage page message changed to "You have just used your courtesy month". I was billed for the data overage in full in February, despite chatting with a customer service rep before the autopay was processed and being assure

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Apple TV StreamSaver subscription activation problem.

I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting

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Xfinity Stream Website

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Hello @user_pc0byd we are here to help you! I do have some information for you to enable Moca! Please let me know if this helps In the Xfinity App: Open the WiFi tab Tap View WiFi equipment Open Advanced Settings Select Admin Tool online access Tog

XfinityKam

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1 hour ago

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Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway

I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the informati

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The chat representative Sarthak stated that I was eligible to use a courtesy month for the December 2025 overage. I was not asking about future eligibility. In a Jan 29 chat with Sarthak, he wrote: "You will not be charged for any December ov

user_8xs7h5

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1 hour ago

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Why am I being denied a courtesy month, which is due to me according to my agreement?

I exceeded the data cap in Dec 2025, for the first time in over 12 months. The Usage page message changed to "You have just used your courtesy month". I was billed for the data overage in full in February, despite chatting with a customer service rep before the autopay was processed and being assure

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Welcome home, user_29x4g5. There sure is. We'll ask a few questions and work together to see if we're able to get that card reissued. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are th

XfinityThomasA

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1 hour ago

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Xfinity prepaid mastercard

I received a $200 prepaid mastercard in September. I was out of the country for two months and never had the chance to use it. I see now that it expired in December of 2025. Is there a way to receive a new card so that I may use my reward?

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Thank you for your assistance.

user_pc0byd

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1 hour ago

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Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway

I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the informati

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Yes I was connected to my home WiFi Connection.

user_pc0byd

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1 hour ago

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Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway

I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the informati

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Xfinity prepaid mastercard

I received a $200 prepaid mastercard in September. I was out of the country for two months and never had the chance to use it. I see now that it expired in December of 2025. Is there a way to receive a new card so that I may use my reward?

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Customer Service

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Hello, @user_3636e4! Congratulations on your new place! We appreciate that you moved with us and are happy to help further with Peacock. When you were still at the Xfinity StreamStore to activate Peacock, did you get any errors there or does the serv

XfinityRay

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1 hour ago

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Peacock not working after move

We just moved and updated our Xfinity plan in the process. Peacock should still be included with our plan, and I went through Xfinity to activate it, but when I login to Peacock it says I'm not subscribed. How do I fix this so I can access our Peacock subscription?

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Thank you for posting on our community forums, user_hlfxtz. We can help with any service concerns and will be happy to discuss rate options and costs. Could you please send our team a Direct Message with your name and service address? Our team can ta

XfinityDilary

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1 hour ago

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Need a contact for info

My monthly cost continues to increase exceeding my budget. I recently contacted Xfinity to discuss options and costs. I made it clear at the onset what information I needed. After 40 minutes the Xfinity representative stated they were in Sales and could not provide me with costs. They also offered I

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user_61tttx, thank you for reaching out. We don't have a way to add a device or unlock your profile on this platform. The best option would be to use the Xfinity Assistant, or reach out to the number that is listed on the purchase receipt. &nbs

XfinityVianney

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1 hour ago

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Cant connect second device wifi pass

I'm trying to connect a second device but it keeps saying incorrect email or phone number which I don't know what other email or phone number I would have used but the one I provided and now I'm locked out of attempting to log in anymore

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user_u0nyqv Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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2 hours ago

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property damage during install, unable to close window

During the installation, tech cut the wire going into the basement and drilled through a window which will not close now due to the wire. It poses a safety and security issue as I cannot lock that window. It also provides a weather related issue that I cannot close the window and the holes are open

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Good evening, @user_f2i0ms! We appreciate you taking the time out of your day to let us know about the downed line! If you have an account with us, you can report that with these instructions,https://www.xfinity.com/support/articles/report-an-issue.

XfinityRay

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2 hours ago

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Cable line down

Downed cable line at address .

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@user_afd3i2 I'm not receiving an answer. I see that I have received replies, but I'm not able to read them. Where are they?

user_afd3i2

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2 hours ago

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Cancel pending order

I want to cancel a pending order I made by accident

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We're happy to help with your order concerns @user_afd3i2 and advise on how to send a Direct Message. To send a "Direct Message" ("Private") message: Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New mes

XfinityAlyssaA

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2 hours ago

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Cancel pending order

I want to cancel a pending order I made by accident

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