Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (489.8K)
Schedule a technician to move router to another room in our home
Our current xfinity router is in a bedroom that initially functioned as an office. That bedroom is now being converted to a nursery and we would like to move the router to the living room. We need a cable outlet installed in the living room.
Question
•
Your Home Network
Billing problem
"I signed up for Xfinity Mobile in March with a documented $40/month device credit for my iPhone 16. My account is now only showing a $30 credit. The store representative assured me the credit would carry over during recent plan changes. Please review the original terms of my device agreement from M
Question
•
Plan
@user_dq5fj9 Hello I use connect.xfinity, same as I have for 25 years. Today I got letter from financial firm stating that they can not reach me by email, when they have done so for years. Something is rejecting almost all emails sent to me. Again
not getting any important email !
I am still not getting many emails that I should. It has been weeks. I get email into my inbox from only 2 people - no corporations. Today I got a spam faking comcast. What is going on?
Question
@user_mcqp5a Cannot open email received[Title Edited: "Personal Information"] If this hasn't resolved try clearing your cache and cookies. Sign out of your account. Close your browser, then start a new session. If that doesn't work po
Issues opening received emails [Edited]
Cannot open email received [Title Edited: "Personal Information"]
Question
@user_hjqgqv None of my folders transferred over when I went from Comcast email to Yahoo email. Can I get them back? Some folders contained items I wanted to save. How long has it been since your transferred to Yahoo! Mail? If i
folders
None of my folders transferred over when I went from Comcast email to Yahoo email. Can I get them back? Some folders contained items I wanted to save.
Question
The only way I was able to get the Braves channel was by claiming the one Xfinity cable box that is included with my plan. I still use my TiVos but if you put the cable box on an appropriate switcher with the TiVo you can switch between the tw
Channel 1254 not enabled on my Comcast account in Atlanta
My Xfinity plan includes BravesVision channel 1254. However, when I tune to that channel I get a message “channel unavailable “. I called Comcast/Xfinity and the first representative confirmed I am authorized for the channel but she said since my equipment uses Cablecards that might be the issue. Sh
Question
user_jf8401, I understand where you're coming from. So to clarify, your internet seems to be steady during other times with surfing and etc, other than when you're on zoom and facetime calls?
Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
Question
Hey @user_5r1p88, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience with the troubleshooting of the Xfinity Internet service. Did you recently move to this address? S
Poor customer service. I need help!
I plugged in my router and only get a flashing amber light. I went to chat three times now. They run diagnostics. It was determined I don’t have a signal coming in to the house. I was told I had a service technician scheduled to come today to access. I was supposed to receive a notification of that
Question
Good evening, and thank you for reaching out on our Community Forums regarding your mobile upgrade concerns @user_wsiym3, we appreciate it. I see that you mentioned having difficulty upgrading your lines, and we’d be happy to help take a clos
Have to fight to get an upgrade
I have two upgrades for my two lines and you guys make it like I haven’t been paying you Im really about to leave Xfinity
Question
@user_belf1w It’s saying my password is wrong even with typing in the correct one and I can’t even get into the website! Go here: https://connect.xfinity.com/appsuite If you can't log in there, reset your password here: ht
I can’t log in
It’s saying my password is wrong even with typing in the correct one and I can’t even get into the website!
Question
@user_emp4xa This is crazy. I can’t get my email and I’ve changed everything time and time again. After I did the Yahoo Mail I haven’t received email and that’s bad for me. I’ve Ben back and forth Comcast and Yahoo the
Comcast email
This is crazy. I can’t get my email and I’ve changed everything time and time again. After I did the Yahoo Mail I haven’t received email and that’s bad for me. I’ve Ben back and forth Comcast and Yahoo they can’t help me . What have you all done?
Question
Have to fight to get an upgrade
I have two upgrades for my two lines and you guys make it like I haven’t been paying you Im really about to leave Xfinity
Question
•
Customer Service
I have not tested at "speedtest.xfinity.com" since I am not offered a speed test at this site -- all this seems to do is ask me to install an app. Other speed tests are fine -- the issue is drop outs in zoom and facetime which have been going on for
Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
Question
@ChrisDas123 Did the URL @XfinityQuemekia gave you work? If not let us know so that we can figure out what might be going on. 😉
Again
commented
2 hours ago
to the conversation:
0
0
Need my email
I cannot access my email
Question