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Moved from Email forum-----------a request for service cancellation.
Cancelación del servicio
Quiero hacer la cancelación de servicio, estuve pidiendo ayuda para una cita con los técnicos y no me dieron solución. Así que yo no tengo tiempo para estar llamando y llamando para que me ayuden prefiero hacer la cancelación. gracias
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Hello, @cjdowty. Thank you for your comment. Sorry, the new update has made the app more difficult for you to use. I understand how frustrating it is to lose the guide view and recording indicators you relied on, especially when you’re also una
on my ipad, i can't access "scheduled programs" in the xfinity stream app.
Have refreshed my tv box, modem, restarted my laptop and my ipad, and have tried countless fixes suggested by Gemini. I see my scheduled programs on my HP laptop, but they do not show on my iPad in the xfinity stream app. Only "recorded" shows are listed. In my "Library", tapping on Recordings does
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@Ceul1951 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. Our team is aware of the issues and is actively working on a solution. W
Streaming app change
New change has made it harder to find shows. Example, I couldn’t find 911 Nashville that I recorded and the reason why I couldn’t find it was because it was listed as Ding Dong Ditch, the name of the episode. That was on regular TV but it’s the same on the app. Just go back to the old format and if
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The new app is terrible for recorded shows. The show name isn’t there for some, on my episode name so it’s hard to tell what show it is. the app stops suddenly and you can’t ’resume’ Anymore so you have to figure out where you left off. You can o
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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@user_6ghvod Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. Our team is aware of the issues and is actively working on a solution
Your new mobile
When I cast to my TV when I change shows, it doesn’t go to the TV it just plays on my phone. The last app gave me options to delete a whole series. This one doesn’t.. Also, when I’m watching and I leave the screen, I can’t get back to it to find which show I’m watching. It doesn’t even have a counte
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user_qczpdv Hello! Thank you for reaching out. We are sorry to hear that you are not having a good experience with us. We will be happy to look into this for you and see what we can do to help. We also see that you've sent multiple Direct Messages. I
I have talked to NINE agents to unlock my phone. Its still locked.
I recently replaced my device through assurant insurance. The original device was unlocked, one payment remaining on balance. I got new device, switched over, sent old to assurant. I paid the remaining balance. Then I needed to temporarily switch phone carrier, believing my device unlocked I ported
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No after the conversation with the agent where I was told things that I knew were untrue I went to the xfinity store. In person the representative was knowledgeable and helpful. Trouble is that was a 1-1/2 commute, one way. But the issue is resolved
888-266-2278 real or spoofed phone number?
Why is comcast calling me? Had a terrible phone call experience then about 2 hrs later they are calling? Leave no voicemail as to the reason for the call. I hope that the call center employee is not reaching out. Dont need to speak to him ever again.
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@user_3x9z3s Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you aren't seeing the subscriptions that you signed up for. Our team can absolutely help you with getting this sorted out! Plea
No subscriptions listed on 'Streaming Subscriptions' although I purchased Netflix and AppleTV
I purchased through stream saver the bundle with peacock, Netflix, and Appletv. I received an email from Netflix to link the account and that worked. However I never received an email from appletv. When I click the 'activate now' link in the generic email I received from Xfinity stating to activate
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user_rfqi3j Thanks for reaching out about the free this week issue with Britbox. We are aware of the issue customers are having when they select it asking them to "subscribe" and we are working on a fix. When we have any news we will share it with yo
Britbox Free Week
I had the same issue as these comments state. We are thinking about trying the service to see if it's worth subscribing. Very disappointed in Xfinity.
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The new update is awful. Some of my recorded shows don’t show the name of the show which is confusing, it just list the episode name. You can no longer fast forward more than 10 seconds at a time. Streaming quits without warning and restarts a sho
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
@user_4irrjc Thank you for taking the time to reach out to us here on our Xfinity Forums. To answer your questions: 1. Yes, the Wi-Fi 7 is enabled and operational on the XB10 gateway.2. Yes, however it will default to 6 GHz. 3. Firmware updates
WiFi 7 question
Hello Xfinity Technical Support, I’m requesting assistance with my Xfinity XB10 gateway, which is advertised as supporting Wi-Fi 7 (802.11be). Despite having compatible hardware and updated drivers, my computer continues to establish a Wi-Fi 6E (802.11ax) connection rather than Wi-Fi 7. I’ve perform
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Moved from Email forum
Cancel my internet
I want to cancel my Xfinity Internet service effective November 28, 2026. I’ve already tried contacting Xfinity through the automated assistant, but it has been extremely frustrating and unhelpful. I do not want to transfer my service or change my plan. I simply want to cancel it. Could a customer s
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Good morning user_a66kyx. I can certainly understand needing to remove your mobile device from your child's profile. Here is some information pertaining to managing the devices. Please let me know if this helps.
family settings zafu
I was trying to set up limits for my minor child on my mobile app, and I accidentally assigned my phone to him. Now I am unable to access internet (or data) on my phone so I cannot change it. Is there a way to change it using my laptop?
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user_94jd5e Hi there! Thank you for reaching out. We are sorry to hear that your occupants are having trouble receiving emails. If you have not already done so, please go here (https://spa.xfinity.com/report) and submit your problem; this will go dir
Throttling (RL000010 / RL000003) on mail - need help
We're a small HOA management company in California. Our homeowners with comcast.net addresses get our email hours late, sometimes more than a day, while every other provider gets it within a minute. The deferrals read "451 4.2.0 Throttled" (RL000010) and "421 4.2.0 77.32.148.25 Throttled" (RL000003)
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@user_utiyai Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. With the new Xfinity Stream TV experience, the option to filter the L
Hot garbage app
Ipad app updated without prompt. I will change that setting. New xfinity stream app is hot garbage. Can't see live channels based on my favorites anymore. Go to recordings and the names of the shows/recordings are missing. Skip thru commercials is gone. Skip forward 30 seconds is gone. This is why N
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@user_5vxj62 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. With the new Xfinity Stream TV experience, the option to filter the L
New Xfinity stream app lost functionality
The new Xfinity stream app on my iPad and iPhone that loaded automatically no longer supports the following functionality that I use multiple times daily: 1. Filter in tv guide for HD only channels 2. Unable to View list of scheduled recordings 3. Unable to View in tv guide the red dots that indicat
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Hello @user_epsm4o, thank you for your comment. I completely understand your frustration, especially when an update makes the service feel less user-friendly and leaves you feeling like you’re getting less value for what you’re paying. We
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Good morning @user_ebsldn, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. Thank you for your feedback. We are aware that some of your favorite features are not available since the App updated. Our te
New Xfinity Stream app is horrible
Please fix the xfinity stream app. The new update is horrible. Everything is worse. I don’t know where to begin. Bring back the mini-guide feature, make it easier to access recent channels, show the program and teams that are actually playing on the channel, etc. It’s so much harder to navigate effi
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@wjas Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you have lost channels, can you please confirm what channels you are missing? What device are you attempting to access the channels on? Are you expe
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Lost channels
I've lost certain channels on my Xfinity. When I trickle shot it with the app it says I've recently had an issue with degrading. What does this mean since the and how can I fix it since the virtual app sucks
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