Xfinity Community Forum

Tisirin Service interruptions are never a good experience for anyone, so I can relate with your sentiment. The Xfinity app is the best way to stay up to date with any notifications about them as they are the same updates any representative can see. T

XfinityShawn

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7 hours ago

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Why is Xfinity Customer Support an AI-looping dystopian nightmare?

I live in Folsom, California and have had an outage all day, since 930am, and it's now 9:50pm. We got a text notification of the outage and an estimated resolution time of 11:55am. After that, further notifications failed to provide a resolution time. -- Xfinity AI assistant is useless, it just keep

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Why is Xfinity Customer Support an AI-looping dystopian nightmare?

I live in Folsom, California and have had an outage all day, since 930am, and it's now 9:50pm. We got a text notification of the outage and an estimated resolution time of 11:55am. After that, further notifications failed to provide a resolution time. -- Xfinity AI assistant is useless, it just keep

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Customer Service

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Hey @user_e07cl3. Thank you for taking the time to reach out via our Xfinity Community Forums page. With the Netflix activation, have you attempted to reach out directly to Netflix to update the email address? Do you know the incorrect email that was

XfinityDemitrius

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7 hours ago

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Netflix Activation Link - Wrong Email Used

I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.

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Good evening @user_09s6sg, and thank you for reaching out on our Community Forums to bring this to our attention, we appreciate it as we take matters like this seriously. We are sorry to hear about the frustrating experience as this is never what we

XfinityAlyssaA

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7 hours ago

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Impossible to cancel

I use to enjoy Xfinity services for many years. Today I called them to cancel my services because I am moving to the Philippines, and that is completely reasonable. I explained my situation to the Xfinity representative and they transferred me to another line, then another line, then another line. I

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Complaint again

Every day we have internet access issue (Gateway, most expensive) and cable/ streaming problems (freezing, repeating, channels changing on their own). Service overall for cable and internet is totally unacceptable, especially for the price we pay. 20+ year customers and it's impossible to get anyone

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X1

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If course they couldn't add someone from other dept rewards dept said nithing she coukd do. Told me I rented a movie on the 20th and the same movie on the 27th funny only shows on my end that I rented it once and it was 5.99 I was using the clipped c

user_590d8o

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7 hours ago

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Daily customer appreciate rewards

This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o

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Daily customer appreciate rewards

This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o

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Customer Service

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Impossible to cancel

I use to enjoy Xfinity services for many years. Today I called them to cancel my services because I am moving to the Philippines, and that is completely reasonable. I explained my situation to the Xfinity representative and they transferred me to another line, then another line, then another line. I

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Customer Service

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HI there, Elmy! Thanks for reaching out about your Xfinity Membership Benefits. We appreciate that you moved with us and that you have been part of the family for so long! I will need to check your account to find out why that is happening. We will g

XfinityRay

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7 hours ago

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Cant access xfinity rewards from last 8 months

Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w

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Netflix Activation Link - Wrong Email Used

I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.

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Customer Service

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Hey @user.916ca, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Family Settings on our Xfinity xFi Gateway. Our Family Settings are most likely working c

XfinityDemitrius

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7 hours ago

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U9

Bypass bedtime

My son bypasses the bedtime by unconnecting his devices, then reconnecting them. It’ll give him unlimited access and erases the bedtime pause. How can the bedtime pause be permanent? Is this an app issue?

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Cant access xfinity rewards from last 8 months

Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w

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Customer Service

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Greetings, @user_hm1kf1. You are at the right place for further help with your connection. You did a great job with troubleshooting. We can check the signals going to your home and get a visit set up if that is needed. The in home technicians would c

XfinityRay

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7 hours ago

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Severe intermittent packet loss and disconnects on wired Ethernet — 136 outages / 2h 40m downtime in 24 hours

Hello, I am looking for help with an ongoing Xfinity internet reliability issue that has steadily become worse over the past several months. Every 5-15 minutes internet is having packet loss that is unusable, yes it is connected and not losing connection completely sometimes but it is unusable in it

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@user_81f46c Update: An agent resolved this tonight via direct messaging, and now I have a Peacock Premium subscription.

user_81f46c

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7 hours ago

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Peacock Premium perk redeem from email not working

Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I

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Severe intermittent packet loss and disconnects on wired Ethernet — 136 outages / 2h 40m downtime in 24 hours

Hello, I am looking for help with an ongoing Xfinity internet reliability issue that has steadily become worse over the past several months. Every 5-15 minutes internet is having packet loss that is unusable, yes it is connected and not losing connection completely sometimes but it is unusable in it

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Customer Service

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Hello, I need to follow up on the $469.85 that Xfinity previously credited to my account. On last Sunday, I received another bill showing a balance of -$418.16, which appears to reflect a $51.69 adjustment from the original $469.85. I believe this

user_hy9y4x

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8 hours ago

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Need clarification on trade-in value after paying off both devices (iPhone)

Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.

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We hate to have lost you as a member of the Xfinity family, but appreciate any amount of time you spent with us user_l6oxt8. It's never our intention to leave you without service and I understand your feelings. Just know we are here for you, so pleas

XfinitySeth

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8 hours ago

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Your service [Edited]

Why does your service [Edited: "Language"]??? 30 outages in 3 week period. Storms are over and power is back on. Thousands in the neighborhood without Internet including me with no explanation of what the problem is other it will be out another week. [Edited: "Inflammatory"]

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Good evening, @user_p2er0o! Thank you for taking the time to reach out to us using our Xfinity Community Forum! We appreciate you providing such detailed information. We understand your concerns, especially after experiencing ongoing service interrup

XfinityMelinda

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8 hours ago

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Major Ongoing Issues With 2.5 Gbps Symmetrical FTTH EPON Service — Requesting ONU/Optical Line Investigation

Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is

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Need help switching to customer owned router

I have my ubiquiti cloud gateway-fiber (UCG-Fiber) connected to my XB8 through bridge mode. My location has Fiber available using the ONU device. I want to be able to connect my UCG-fiber directly to the ONU device using Ethernet cable without using the XB8. I’ve seen that Xfinity now allows this to

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Your Home Network

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I need port 25 unblocked for my IoT self hosted purposes

Hello! I'm aware that port 25 is blocked by default due to bad actors within this space, but I need port 25 for my servers and my self hosted things. I have a lot of utilities that need access to port 25. Appreciate it if I can get help with unblocking it so I can continue on with my project.

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Your Home Network

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