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Property inside and outside my home
WIRES RIPED OUT OF WALLS DID CUT TELEPHONE WIRES. PULLED CABLE WIRE SO HARD DISCONECTED IT FROM MOUTED FIXTURE POSSIBLE DAMAGES TO GAS GAGE INSIDE HOME. NO NOTIFICATION THEY WERE EVEN DOING WORK TO MY HOME. Left bundles of WIRES that they striped and left hanging off my house. No help from website o
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Xfinity Compliments
Good morning @user_qn3efx, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Paramount+ app. Have you tried any of the troubleshooting steps listed in this po
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hello @tj4949, thank you for taking the time to leave a post. Thank you for the thoughtful follow-up and apology. We completely understand how frustrating ongoing billing and equipment messages can be, especially when you’ve already made a good
Extra Charge for Previous Address's Cable Box
Hi everyone, I sent some messages a long while back trying to troubleshoot some things, but I didn't follow the protocol here and kind of gave up on them. I apologize if I was off-putting or negative back then, I was frustrated, but I apologize for any disconcerting demeanor. - Anyway to the present
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bert2me Bridge mode is commonly found in modems, whereas the XER10 is a router and does not offer the ability to be put into bridge mode. We appreciate your feedback regarding the device, and we hope that in the future, we will be able to meet these
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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user_etl198 My colleague is correct that for your own security this is beyond our level of access to release and renew the IP address. That does need to be done in your home, and you can find the directions we provide on how to do so here. The best o
Network Routing Issue
I am currently travelling in Europe and am experiencing extremely slow response from my home server in Sopanaway, WA. My modem has been assigned the WAN IP [Edited: "Personal Information"], and this IP block is being routed internationally or through a distant region. Symptoms: Latency to my own ser
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I ended up standing firm for them to send out an Xfniity technician to come out and check the outside tap. He found I was connected to 8 other neighbors and that the drop (underground orange cable) was bad. He put in a new drop and just waiting for b
T3 SYNC errors and fail to receive ipv6 prefix Motorola MG8702
I am using a high-spec Motorola MG8702 (DOCSIS 3.1) that is certified for Xfinity, Spectrum and Cox. While my speeds are within the 75/10 plan range, my SNR (Signal-to-Noise Ratio) is clearly failing due to the 'Next-Gen' frequency shifts in my node. My logs prove a physical layer failure (T3 Timeou
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How to return a modem?
Need information concerning your modem that I need to return?
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Devices and Equipment
@XfinityEricB Your answer indicates that you are most certainly not a network support agent. A Tier 2 network support agent would have simply requested my location, then accessed my router to run a tracerout to an endpoint at my location, determined
Network Routing Issue
I am currently travelling in Europe and am experiencing extremely slow response from my home server in Sopanaway, WA. My modem has been assigned the WAN IP [Edited: "Personal Information"], and this IP block is being routed internationally or through a distant region. Symptoms: Latency to my own ser
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Extra Charge for Previous Address's Cable Box
Hi everyone, I sent some messages a long while back trying to troubleshoot some things, but I didn't follow the protocol here and kind of gave up on them. I apologize if I was off-putting or negative back then, I was frustrated, but I apologize for any disconcerting demeanor. - Anyway to the present
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Billing
Return my program
Please return my news channel 5 program and ion TV
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Channels and Programming
How I can renew my existing expiring 12 month for another year at the same low costs?
I'd like to keep my $19.99 Internet for another year. I have autopay and my own modem. tnx
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Billing
Fedex stole my IPhone 17E
Has Xfinity resolved similar cases? Xfinity box came empty with no phone. After 2 weeks. No real update to my case. Im thinking about getting my attorney involved after 2 more weeks if they dont help me. Its ridiculous. 8 years with this company and they want to take their sweet time in resolving th
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Getting Started
Hello, adnsparkles4u. Hello, and thank you for joining us here on the Xfinity Forums! We’re glad you reached out, and I’m happy to help you get your email organized in a way that works best for you. You can manage your Xfinity email folde
Conversion to yahoo - emails now in both inbox and folders
I had 2 Comcast emails. Using an IMAP backup program, I did a test where I backed up one of the email accounts to my computer and then migrated it to the other account that I hadn’t used. then I did the conversion to yahoo on the account I never used but now was identical to the account I did use. I
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It is incredibly frustrating to deal with conflicting information user_2gomwg, I can definitely understand your frustration, you've reached the right place for assistance! I’d love the chance to turn this around for you. To ensure I’m pr
Literally NEVER going with Xfinity ever again
Stay away from this company, we are currently on it and I’ve talked to multiple agents all saying different things. They don’t know much about wifi and connection. They make promises and even with documentation do not follow through. Pick a different company.
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Literally NEVER going with Xfinity ever again
Stay away from this company, we are currently on it and I’ve talked to multiple agents all saying different things. They don’t know much about wifi and connection. They make promises and even with documentation do not follow through. Pick a different company.
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Customer Service
OK I looked it up and you are correct. Have upgraded to Orbi 870 series and now have excellent speeds ~2300 Mbps. Problem resolved.
Not getting full speeds from new Arris S34
I recently did a factory reset of my Arris S34 modem as I am only getting ~950MBS download speeds instead of closer to the 2000 that my plan supports. I also realized that the network cable was plugged into the slower speed port. So, with the cable in the correct gig port and the factory reset compl
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user_nlea8m Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what promotions we have available. We also see your Direct Message. In the future, please wait for us to invite you to send a DM. We mention this d
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How I can renew my existing expiring 12 month for another year at the same low costs?
I'd like to keep my $19.99 Internet for another year. I have autopay and my own modem. tnx
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