Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (535.9K)
The connection still drops when I'm in a room that's about 25-30 feet away and again when I'm out on the back porch. Admittedly, it's not as often, but it does happen daily. Connection used to be just fine in those places.
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
Question
Javablood The server may just be blocking your IP for some reason. Have you contacted the website admin to request a reverse traceroute to see if that is the case to get it unblocked?
Internet Security Warning re security certificate cannot be verified
Why do I keep getting this warning? Is it my server provider or Xfinity?
Question
service appointment
I need to set up a service appointment to add to my home security.
Question
•
Devices and Equipment
Good morning @user_3evnx6, I am sorry to hear that your issue has not been resolved, but we can take a look and see where we left off. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to
Trouble with one phone number
From my landline I can dial anyone’s phone number and get through to them. There is one particular number that I dial and I get a busy signal. That person has checked all of their call blocking settings, etc., and they are clear. Why would I not be able to get through to one particular number? I hav
Question
Greetings, @user_zi28xa! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with these bills, but you have definite
Being billed for non-existent services. Called 3 different occasions and was promised that I would not receive additional bills.
I cancelled my internet and mobile services Dec 2025. I continued to receive bills jan-march 2026. I called customer service and had the charges refunded and was told future billing would not occur as they confirmed I had my services cancelled per my request in november 2025. I continued receiving m
Question
user_88knvg Hi there! Thank you for reaching out. We are sorry to hear about what is happening, and we'll be happy to see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary &b
Filing a complaint
Hi over the past 2 days , I feel I have been lied to or just poor customer service and communication! I called in last night had paid half my bill! I’m a little behind, I lost my job so I called in to ask what my options are! The representative that talked to me explained that the only way to do tha
Question
We actually don't pay Comcast for the email service. Don't get me wrong I despise having to go to Yahoo although I have not done it yet but it's not part of our bill to begin with. Not that that makes a difference to what we're going through but Comc
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
@user_07kiuj, thank you for those details. If you have another device available, have you tried accessing the Xfinity Stream app on that device to see if you receive the same location message? Also, have you tried uninstalling and reinstalling the ap
Unable to watch local channels on xfinity streaming
Get this message: ‘to play video well, we’ll need to know where you are. Please turn on location services and adjust to high accuracy or battery saving
Question
Filing a complaint
Hi over the past 2 days , I feel I have been lied to or just poor customer service and communication! I called in last night had paid half my bill! I’m a little behind, I lost my job so I called in to ask what my options are! The representative that talked to me explained that the only way to do tha
Question
•
Customer Service
Being billed for non-existent services. Called 3 different occasions and was promised that I would not receive additional bills.
I cancelled my internet and mobile services Dec 2025. I continued to receive bills jan-march 2026. I called customer service and had the charges refunded and was told future billing would not occur as they confirmed I had my services cancelled per my request in november 2025. I continued receiving m
Question
•
Billing
@XfinitySeth Thank you for your response. It only comes up when I am using Outlook on my desktop with MS 365. I keep using the server, yet I will not install the certificate! So, is it something with the Xfinity server or what?
Internet Security Warning re security certificate cannot be verified
Why do I keep getting this warning? Is it my server provider or Xfinity?
Question
WiFi not working
Hello our home internet hasn’t been working since yesterday afternoon and I’ve restarted it multiple times and it’s still not working there’s no outages in the area so I don’t know what’s wrong
Question
•
Your Home Network
Back the horses up! I am not paying Yahoo $$$ for services, I am paying Comcast/Xfinity and your answer is akin to washing your hands of the issues. Your assumption that you are going to continue to receive payment for services not rendered is
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
FIRE STICK AND LOCATION ENABLED APP HAS PERMISSION
Unable to watch local channels on xfinity streaming
Get this message: ‘to play video well, we’ll need to know where you are. Please turn on location services and adjust to high accuracy or battery saving
Question
Greetings, @user_w94ow2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your upcoming order. You have definitely come to the right place for assistance
Change store pick up
Hi, I just placed an order for Xfinity Internet at my apartment in Greeley, CO, but the order is showing equipment pickup in Denver. Can you change the pickup location to Greeley so I don’t have to drive to Denver? I would like to pick it up today if possible.
Question
user_gbdr0x Hi there! Our team will be happy to help review your bill to see where the increase is coming from. Can you please send us a direct message with your full name and service address so we can take a closer look? Ho
XfinityAirelle
commented
1 hour ago
to the conversation:
0
0
Bill
Why is my bill so much?
Question