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Samsung TV not recognizing Xi6-T cable box
Two weeks ago I got a text from xfinity / Comcast asking if I wanted a 4k cable box. Well, yeah! No brainer! I received it just over a week ago. I unplugged my Xi5-P cable box and set up my new Xi6-T cable box. I'm using a Samsung CU7000 TV, with the cable box hooked up to HDMI 3. Did the troublesho
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X1
Equipment info
Joined Oct 2025. Both boxes would not work. Finally got rep to visit Jan 5. Main box old and bad. He replaced with new updated box and one TV worked. The other Small box was also old. He could not get to work. He left. I then took small box back to store. They gave me a second old small box. Still w
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Accessibility
Xfinity is a joke!
I pay my bill on time and still yet I can’t upgrade my phones. Next week I’m switching to Att, I still got this iPhone 14 Pro Max and ready to switch to some current phones. I was gaslighted to think I was able to upgrade my phones today and was let down. Next Friday I’m switching to ATT. Don’t come
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Plan
user_ggopm5, I understand. Have you attempted to unplug the gateway and reattempt connection after 5 minutes? Maybe that could cause the device to reboot and soft reset to show the option. I apologize about your experience.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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I can't I dont even it just says Bridge Mode: with no toggle, and no options to turn on / off wifi or anything. I'm stuck without wifi right now.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Thank you for taking the time to work with us through direct message. I am glad your concern has been resolved. If we can assist you with anything else in the future, please do not hesitate to reach out.
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
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FYI. After being contacted by support experts and explaining the situation, they found a solution and rebooted the modem. Without doing anything from my end, the hot-spots were turned off in the bridge mode within a few hours and they have bee
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
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Is there any update on authenticating my xfinity/comcast credentials to espn so I can watch the espn content ? I have espn like other providers through my xfinity subscription but failing to authenticate
ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
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XB10 Upgrade – Multiple Confirmations, No Shipment After One Month
Hello, I’m posting here after exhausting every other support channel. I am currently on the X-Class X-Gig (1 Gig) plan and using the XB8 with a Pro WiFi Extender to enable WiFi 6E. I am requesting an upgrade to the XB10 gateway, which supports WiFi 7 natively without requiring an additional extender
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Your Home Network
Rented movie that was not as advertised - Second time to have a problem with a Hallmark rental on same series
The movie I just purchased online was about 40 minutes and was NOT a two part show as stated. It was ONE show and I had already seen it for free on Hallmark's regular station. This is the second time I have had a problem with ordering Mistletoe Murders. The first one I ordered was not even the show
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Customer Service
The change to cartoon network was ridiculous. There are no other channels in that package that I would want. I hate sports and most ot the chambers featured in that package. Its bait and swith...pure and simple.
Missing channels
I bought Ultimate TV plan 1 year ago that included 185+ channels. It was a 2 year plan, however, last week (1 year since I purchased), some of the channels went missing including Cartoon Network. When I called xfinity last week, they said that channel now belongs to a different plan and I need to pa
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I need full installation at my appointment tomarrow
I have a new customer appointment set for tomarrow. The house has no prior internet access. I will need a full set up.
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Devices and Equipment
Thanks for taking the time to reach out with your mobile billing concerns @user_5gho77. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I
Xfinity mobile
I need to know what my order balance is with Xfinity mobile. My account was closed 4 months ago and I am still being billed. I cannot make a payment online or in the app either
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Hello @OO7Goofy, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different),
Netgear CM3000 Partial Upstream OFDMA Lock (Only One Channel) After Tech Reprovision & Factory Reset – Upload Capped ~36-67 Mbps on Gigabit
I have a Netgear Nighthawk CM3000 cable modem on the Gigabit x2 plan (2000 Mbps down / 250 Mbps up). After a field tech came out and attempted reprovisioning, plus multiple chat/phone attempts and a full factory reset on the modem, the upstream is still only partially provisioned. Current modem stat
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Hi @user_x536vy, it sounds like some network improvements are on the way. Have things cleared up since your original posting?
TV not working
You have been doing work for the last 4 days in the neighborhood and it is still not finished. Today however my TV service if not working, I get error message concerning unable to connect, What gives??????
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Speed is down again...
Xfinity isn't keeping its speed guarantee in Delaware. I'm suppose to receive 300Mbps and I'm barely reaching 200Mbps. I restarted all my devices and modem, yet I see no change.
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Your Home Network
bar_knee I wouldn't have the exact information as to why the new changes come in, but there are always updates coming through for improvement.
30 second skip on remote
The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu
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windywoo1 My team can look into your purchase concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary
XfinityShawn
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Rented movie that was not as advertised - Second time to have a problem with a Hallmark rental on same series
The movie I just purchased online was about 40 minutes and was NOT a two part show as stated. It was ONE show and I had already seen it for free on Hallmark's regular station. This is the second time I have had a problem with ordering Mistletoe Murders. The first one I ordered was not even the show
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