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Worst Company, Customer Service Avenues of Support, and Communication
I recently moved out of the home I shared with my mom. Xfinity services were in my name. I needed services at my new place so I called and asked if I needed a new account or if they could just add the new address. They said they could add the new address. My mom has officially also moved out of the
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Customer Service
Trade in lost in transit
I have been unable to resolve this concern for three months. I shipped my trade in device in November and the package appears to be lost in transit. Xfinity told me that i would receive the promotional credits but have not given them yet because they haven't received the device. There has to be a pr
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Devices
Spam email auto deleted
My spam auto deleted an email that I need to recover. It’s not in deleted or trash inbox
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Pinned post?
I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h
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Hello, z34jcm. I hope you're doing well. I'm just checking in as promised. How did the visit go?
I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062
I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define m
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Tested with cat6 cables, ports are still flashing orange still topping at 80Mb/s. Not sure what else I could try myself for troubleshooting
Wired Network Speeds
Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con
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I am currently going through this aftre not being able to send emails in my Pro16. Now I have inbox but no other folders
My Comcast email account won't load onto my iPhone 16 this week again
This happened to me like 5 months ago but then I got the account to load. I wasn't able to send email from it but I could receive email onto my phone. Last week, I stopped being able to receive or send Comcast email onto my phone (I get both my Comcast and Gmail on my computer and always have). I de
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jimt601 We will want to run some tests and check the modem diagnostics on our end to determine the next steps to fix the issues. Please send us a direct message with your full name and service address to get started on that. To send a "Direct Message
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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@XfinityMatthew It usually happens sometime overnight so that I have to reboot in the morning. About a month ago it started happening weekly but now the frequency has increased. I don’t know if a remote ping was sent but it is back online now but it
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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Hello and happy Sunday to you. Just reaching out to see if you still needed help with your number transfer pin?
transfer your number or cancel this line
transfer [Edited: "Personal Information"] and supply transfer pin
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Hello @tbriggs928 I want to first thank you for the many years of being part of the Xfinity family. I will be more than happy to help you find the best plan and rate for you. To begin, would you mind sending me your name and the address to your
Offers for existing customers
I've been an Xfinity customer for over 20 years. I currently have a plan that includes Internet and TV, and am considering downgrading to an internet only plan. I chatted with an agent today who said that I'd have to call the Loyalty department to unbundle my services and get internet only. He also
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Offers for existing customers
I've been an Xfinity customer for over 20 years. I currently have a plan that includes Internet and TV, and am considering downgrading to an internet only plan. I chatted with an agent today who said that I'd have to call the Loyalty department to unbundle my services and get internet only. He also
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Customer Service
@user_isimta, I am glad that we could assist you with changing your plan today. I do hope that you have a great week ahead. Please feel free to make another post if you need any additional assistance in the future! 😀
XfinityAbby
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Internet
Direct message how…hmmmmmmm
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