Xfinity Community Forum

Drop / point of entry relocation

Hi — I need a drop relocation survey at my current service address (not a move). We are doing a remodel: drywall and insulation are open in the room where I want the new coax point of entry. I already removed the old cabinent/POE and have service on a temporary hookup in another room. Please schedul

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Non-X1 Service

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Canceled service without permission

I signed up for the $50/Month (with autopay) 1-Gig internet plan locked for 5 years pricing promotion back in December of 2025. I was told that this promotion could be transferred to other houses in my area if I ever moved, which I was planning on as soon as my lease was up. While I was currently li

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Your Home Network

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Upgrade

I was sent an email to upgrade

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Plan

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Thanks for posting on our community forums, user_o3uc50. We can help with reporting the box as lost. This should prevent the charge from being charged again. Could you please send our team a Direct Message with your name and service address? Our team

XfinityDilary

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1 hour ago

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Lost tv box

I lost the tv box that’s not active but I’m still getting charged monthly for awhile now, what can I do to terminate the charges?

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Thank you for reaching out about your service! Are you currently experiencing an internet interruption? You can check on the Xfinity app or online at https://www.xfinity.com/support/articles/check-service-outage

XfinityEva

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1 hour ago

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internet

network has been disconnected since Monday morning

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Hello @user_yhwsxt, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Do you currently have a mobile account with us or would this be setting up mobile for the first time? Will y

XfinityChelseaB

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1 hour ago

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Free mobile service for one year

I would like to activate the free mobile line for one year, but I don’t have a device

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Thanks. Next time I'll wait until invited before messaging.

user_441c4f

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1 hour ago

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CBE Debt Collection. I'm being dunned but I thought I was in good standing with Comcast.

Hi. I'm being contacted by CBE debt collection for a past due Comcast internet debt but I thought I was in good standing. I lived in Vancouver WA and then moved to Houston in May 2025 but I continued my Comcast service when I moved. Can you help me with this? I posted my recent addresses in the DM s

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internet

network has been disconnected since Monday morning

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Customer Service

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Thanks for letting us know, @goldfinch645. Our team also helps on X so you are in good hands either way. 😀

XfinityRay

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1 hour ago

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Trying to Resolve issue with 100 dollar Technician Fee on my bill

Hello, nobody seems to be able to help me via the phone, and they are just brushing me off. I have a Technician Fee for $100, on my August 10th billing date, for a Technician that never came out in July. I got your new gateway, installed it, and it worked for a few hours, but then it quit working. A

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Free mobile service for one year

I would like to activate the free mobile line for one year, but I don’t have a device

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Customer Service

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user_1hxdrg - Hello and welcome to the Xfinity Forums! Keeping your account and personal information secure is extremely important. Xfinity invests in advanced security tools and technology, uses multiple layers of protection to help detect and block

XfinityThomasA

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1 hour ago

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Scam call?

I just received this phone call. Here is the transcript. is it legitimate or a scam [Edited: "Possible malicious number"] Hello, this is Amelia from Xfinity. I am leaving you this final voicemail for you to call back immediately. The 50% discount on your monthly bill is now being terminated due to n

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Thanks for posting on our community forums, user_w03dt5. We can help with your order concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direc

XfinityDilary

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1 hour ago

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Shipment

recently ordered Xfinity Internet for my new apartment. I can successfully sign into my Xfinity ID, but when I try to access my account I get ‘Access not Authorized — you signed in successfully, but you must be an Xfinity user.’ I also haven’t received my Getting Started Kit yet. Can you check wheth

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Hello @user_fhkiw8, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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1 hour ago

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Charged for Service never had!!!

This is a scam. In 2025 I had Internet and TV service with Xfinity by Comcast, I was offered a free mobile line for one year. I presented two different phone. I was told the phones were not compatible, therefore the line was never activated. Around March or April this year 2026, my account was charg

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Currently talking to someone through Xfinity Support on X, I hope this gets it done. If not, I'll try this DM thing.

goldfinch645

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2 hours ago

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Trying to Resolve issue with 100 dollar Technician Fee on my bill

Hello, nobody seems to be able to help me via the phone, and they are just brushing me off. I have a Technician Fee for $100, on my August 10th billing date, for a Technician that never came out in July. I got your new gateway, installed it, and it worked for a few hours, but then it quit working. A

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@user_if7rpm Thanks for letting us know what you've already tried. Since the Samsung TV functions are working, the remote may no longer be communicating with the Xfinity TV Box. Please let us know whether the remote's LED light responds when you pres

XfinityCarolyn

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2 hours ago

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Cannot connect with cable on my TV

Remote is not working; cannot access xfinity cable on my Samsung TV. Samsung remote works for apps. I have tried to do the remote reset, and have replaced the batteries, and checked the connection of the box. Please help Michele

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Hi there, @goldfinch645! I hope you are having a terrific Tuesday! We are glad to check on the visit charge for you. There should be no charge when the visit is canceled and no one came out. We will get to the bottom of this! Please send us a di

XfinityRay

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2 hours ago

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Trying to Resolve issue with 100 dollar Technician Fee on my bill

Hello, nobody seems to be able to help me via the phone, and they are just brushing me off. I have a Technician Fee for $100, on my August 10th billing date, for a Technician that never came out in July. I got your new gateway, installed it, and it worked for a few hours, but then it quit working. A

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I added Stream Saver, can I cancel non-Xfinity Nexflix now?

I added the Stream Saver with Netflix and Apple+ (also Peacock), both of which I was paying for separately outside of Xfinity. What's the process of switching over so I don't lose these channels? Will I keep my profiles? Thanks. Jeff

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Xfinity Stream App

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Lost tv box

I lost the tv box that’s not active but I’m still getting charged monthly for awhile now, what can I do to terminate the charges?

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Customer Service

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Scam call?

I just received this phone call. Here is the transcript. is it legitimate or a scam [Edited: "Possible malicious number"] Hello, this is Amelia from Xfinity. I am leaving you this final voicemail for you to call back immediately. The 50% discount on your monthly bill is now being terminated due to n

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Billing

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No one has a resolution.. If your service doesn’t work in my area just say that

user_orpwc4

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2 hours ago

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Poor service at my home

I have had 4 tech, come to my home, 3 box replacements, 2 to 10 alert a day advising outages poor TV service, which is all documented. I want a credit for being inconvenience for the last 6 months

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