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I need to cancel my Xfinity accounts effective immediately. Your teams have burned over 40 hours of my time the past month alone, far more than that over the past few years, and have erroneously cost me many hundreds of dollars. When I have had chats to resolve, people (?) make promises that disappe

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Accessibility

Thanks for posting in our community forums, user_9akc6k. I understand your concern, and I'm sorry to hear about the frustration this has caused. Before disputing the charges with your credit card company, I'd like the opportunity to review the accoun

XfinityDilary

commented

4 hours ago

to the conversation:

Billing

Comcast wasn’t authorized to bill my cc for cable service, I am canceling my cc charges

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cable not working when I purchased my own modem

I installed a Netgear modem and a mesh wireless system today. Everything checked out as far as being compatible with Xfinity. Internet works fine but now the cable TV isn't working. Customer service does not seem to care at all. They have hung up on me twice after transferring me from department to

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The newer ones should be more energy efficient, not less. The link shared above (and right here), should provide the info you need regarding energy use and what would work best for you. Have you changed your plan at any point since you first got this

XfinityJeffB

commented

4 hours ago

to the conversation:

New gateway

Does the upgraded gateway use more electricity than the old one.

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@user_8pjecb Down south. I'm in California. Noticed that my Gateway had a reboot yesterday. New firmware: SG417DBCT_8.6p4s4_PROD_sey

user_nm3iiw

replied

4 hours ago

to the conversation:

XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]

Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl

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New gateway

Does the upgraded gateway use more electricity than the old one.

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Your Home Network

Hey @user_2884ei, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Peacock Premium enrollment and activation concerns. Please note that sending unsolicited privat

XfinityDemitrius

commented

4 hours ago

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Sign-In and Account Management

Cancel request

I would like to cancel my internet without a phone call.

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Your Home Network

@user_9l23ty the rest of us don’t have that same setup. Glad it’s fixed for you but it’s still broken for most of us

user_dlack

replied

5 hours ago

to the conversation:

MLB Network Audio/Video out of synch

MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.

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Get used to it. Even with a crazy racist wannabe Dictator in charge and ICE running wild, Spanishbis here to stay.

user_8yq5ok

commented

5 hours ago

to the conversation:

Change Spanish speaking commercials on Peacock

Quite a few Spanish language commercials on my Peacock streaming platform. How do I change this setting?

Question

Thank you for reaching out to us on our community forums @user_m39431! After more than a week without receiving emails, I'd be looking for answers too, especially since you've already checked the most common causes like storage limits and filters.

XfinityAldrik

commented

5 hours ago

to the conversation:

Not receiving emails

Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent

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Elderly mother 90yo has problem with phone,internet and cable ,has to wait 3 days for tech. Extremely worried with no phone

Tried reboot and phone support can not get it to work. 3 day wait is really unacceptable for a 90 year old to not have a phone

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Home Phone Service & Equipment

Thanks for posting on our community forums, user_u52f1c. And for the troubleshooting steps you've taken so far. We can help with your error concerns. Could you please send our team a Direct Message with your name and service address? Our team can tak

XfinityDilary

commented

5 hours ago

to the conversation:

I am getting error codes on specific channels xre-03121

I am having some channels not work while orhers do suddenly. the error codes is xre-03121. i have rebooted the box as well as disconnected and reconnected the cable as it comes into my dwelling. Problem persists. what is thenfix?

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If you're having trouble managing your plan, we'd be glad to help too user_aczfq8! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with y

XfinitySeth

replied

5 hours ago

to the conversation:

I want to change my internet plan while removing another service.

I tried to customize my plan to upgrade my internet speed to 2 gig, while also removing my TV services, because I do not watch TV anymore and would rather stop paying for that service. I cannot change the services myself because it always said "Please select a servce to replace each plan." I do not

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Not receiving emails

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Customer Service