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Chewed wires and pedestal damage
Chewed wires and pedestal damage - repair needed
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Customer Service
@user_e6iob4 if you go in to the messages app on the phone, select the three dots in the upper right-hand corner, select Settings, and select Chat features, does the status show connected?
RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
Question
@user_e6iob4 are you using the Google messages app, and if so, have you checked to make sure that the app and the phones' software is up-to-date?
RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
Question
I cannot find my email!
Help finding email [Edited]
My comcast email disappeared. Where can I find it? [Title edited: "Personal information"]
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Help finding email [Edited]
My comcast email disappeared. Where can I find it? [Title edited: "Personal information"]
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Xfinity App
Its an Android it was working good I dont know what happened
RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
Question
@user_e6iob4 is this an Android phone or an iPhone?
RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
Question
i just sent a message over. thank you!
Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)
I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s
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@user_1wet0p Thank you for making us aware you're receiving these notifications regarding this unreturned equipment. You're definitely in the right place to getting this resolved. Please send a direct message by clicking the chat icon in the upper ri
Equipment Return
We received a text asking for us to return equipment that was returned 5-6 years ago. We have not had any cable service with comcast in over 6 years other that internet. You also do not have an option of speaking with anyone to rectify the matter!
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user_u34skk, Hi there! Thanks for reaching out. I can completely understand, and I appreciate you giving it a try and sharing your experience. It’s helpful to know it worked smoothly through the Samsung app. That does point more toward the app
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Equipment Return
We received a text asking for us to return equipment that was returned 5-6 years ago. We have not had any cable service with comcast in over 6 years other that internet. You also do not have an option of speaking with anyone to rectify the matter!
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Customer Service
I clicked and sent the text but nothing happened
RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
Question
@user_g11xy1 I see your original post now, thank you! I am going to send you a direct message with next steps. Thank you for working with me to get things lined up correctly.
Account
Need to add my spouse onto my account billing statement so children can be registered for school\
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Here is the direct link. 👍
RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
Question
there is no pencil and paper icon. there is a new conversation box that is grayed out
Account
Need to add my spouse onto my account billing statement so children can be registered for school\
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We'll need to be in your account to get a look at what is going on specifically. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary
Being charged twice
My payment for last month was reversed. So I made a one time payment of $115 to cover my bill amount. It came out of my bank account and is posted right now to my Xfinity account. And now Xfinity is saying I owe double my bill amount for next month. If I get charged twice I will be terminating my se
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Where i can find that?
RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
Question
user_e6iob4 Often, Google’s system has your old phone number or a previous device ID cached, blocking activation. Go to the Google Account Phone Verification page. Ensure your current Xfinity number is the only one verified. Remove any dupli
RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
Question
The payment was made and came out of my bank account on may first
Being charged twice
My payment for last month was reversed. So I made a one time payment of $115 to cover my bill amount. It came out of my bank account and is posted right now to my Xfinity account. And now Xfinity is saying I owe double my bill amount for next month. If I get charged twice I will be terminating my se
Question
Everything is upto date
user_e6iob4
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RCS connecting
Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks
Question