Xfinity Community Forum

user_k6q6f1 Please follow the steps outlined in the following article to active Peacock. Activate Peacock Premium from an Xfinity or NOW promotional offer

XfinityMartyR

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1 hour ago

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Activate Peacock

I signed into xfinity. How do I activate Peacock?

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My plan covers 1100 Mbps of WiFi, and for the past few months I have been getting 5 Mbps, making my service unusable - I have been living off my phone hotspot. Originally we thought it was the router, so we upgraded it to a new Xfinity one. That didn’t work, so a technician came to check out the pro

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Your Home Network

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I moved

I moved to a new location

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Your Home Network

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audio is back to normal now

Philt56

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2 hours ago

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nbc sound stuttering

is there a problem with audio in the broadcast? sound is stuttering, can’t understand speech. watching news right now 4:22. also happening during commercials. the same is heard on both 188 HD and 5 SD channels for nbc. a friend also has same issue and he lives 10 miles away so it’s not house cabling

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Activate Peacock

I signed into xfinity. How do I activate Peacock?

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Sign-In and Account Management

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I fo everything reqired and still can't get my email.

user_0594zu

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2 hours ago

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Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

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“As soon as possible” is NOT an eta update!!!

My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit

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Your Home Network

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Hello user_aquzyx, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. Sadly, we have no idea of a timeframe on payment using a 3rd party. If you have any contact information, I suggest reaching out to the

XfinityJeffB

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2 hours ago

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How long does it take when you pay threw a third party

I paid my bill yesterday threw a third party and I have the confirmation number and no one can turn my service back on

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@user_fg4tb7 used this xfinity support and direct support and the return accepted right away

user_7aypnp

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2 hours ago

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Frustrated with Xfinity Mobile support regarding Trade In

On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir

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I can confirm. In northern suburbs of Chicago-all boxes doing it.

tbill1

commented

2 hours ago

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nbc sound stuttering

is there a problem with audio in the broadcast? sound is stuttering, can’t understand speech. watching news right now 4:22. also happening during commercials. the same is heard on both 188 HD and 5 SD channels for nbc. a friend also has same issue and he lives 10 miles away so it’s not house cabling

Question

nbc sound stuttering

is there a problem with audio in the broadcast? sound is stuttering, can’t understand speech. watching news right now 4:22. also happening during commercials. the same is heard on both 188 HD and 5 SD channels for nbc. a friend also has same issue and he lives 10 miles away so it’s not house cabling

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Channels and Programming

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Hello user_kistm2, thank you for making us aware of this issue. I would like to get some more information so we can further investigate. Please send our team a direct message with your full name, the name listed on the account (if different), a

XfinityJeffB

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2 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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How long does it take when you pay threw a third party

I paid my bill yesterday threw a third party and I have the confirmation number and no one can turn my service back on

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Billing

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Hi there, @user_wqt17l! It is important to us that your service is working flawlessly. We are glad to get to the bottom of the TV freezing and skipping. Things should be at your fingertips. Just so you are aware, the Xfinity app is great help with tr

XfinityRay

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3 hours ago

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Customer support for a problem

Why does my TV keep freezing and skipping?

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@user_8t4x6o I apologize. You mentioned you had spoken with several supervisors. Normally, a tech appointment is one of our first steps to escalate any issue. Without a tech visit, with almost all issues, we are missing important information on the s

XfinityAmandaB

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3 hours ago

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Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

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Ill let you know if it doesn't

user_8t4x6o

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3 hours ago

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Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

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i retried the assistant and it found an error this time. I have an appointment scheduled Friday. Hopefully they fix it.

user_8t4x6o

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3 hours ago

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Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

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I do not like that we were forced to switch to Yahoo or cancel our Comcast email. I have been switched to Yahoo now for 7months and it is horrible. Not the nice neat emails as before. Too many ads. Cannot get rid of them. Lost a lot of group contact

user_gywwkk

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3 hours ago

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Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why

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Hi there, @user_3e831o! Thanks for reaching out about the area upgrade. I am glad that your service is stable. We have been enhancing our network for a couple of years now to our next generation network. That provides higher upload speeds and lower l

XfinityRay

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3 hours ago

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Jitter problems

For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets. Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm con

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how do I get a tech out to fix this?

user_8t4x6o

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3 hours ago

to the conversation:

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Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

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