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@XfinityKei The newer recordings are working without audio drops. The older recordings (Decker, ch 104, 10/6) still have numerous audio drops.
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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Yep, having the same problem. It is a flaw on the wireless boxes. Xfinity needs to figure out what the problem is. My other box that is wired to a cable connection does not have this issue. Get it resolved Xfinity. Why pay for a device that h
3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha
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Hello user_npe6t7, thank you for reachingout here in our Xfinity Community forum. We are sad to see you go, but we will, of course, assist you with your request. To do so, we will need some account information we do not want made public for your prot
Request to Cancel Xfinity Internet Service
I am requesting immediate cancellation of my Xfinity Internet service. I do not wish to receive a phone call or discuss retention offers. Please process my cancellation request in writing and provide written confirmation of the cancellation date and any remaining balance. Please also provide instruc
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Replace tv with streaming plan
I want to replace my “popular tv” cable tv plan with one of the streaming plans. I want to retain the internet plan I have now. I do not want any cable services, including bundle deals with cable.
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Channels and Programming
bring back the automated troubleshooting flow to resolve xre03121 with an entitlements refresh
we get recurring XRE03121 errors on our TV box, and every single time, they're resolved with an entitlements refresh. The automated troubleshooting flows change all the time, not necessarily for the better, but at one point, there was a simple flow which solved this every time, which was approximate
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Customer Service
someone help me with my bill or ill be force to cancel the service
i owe 1200 now 1400 now im forced to pay 1200 or my service will be cut fix this or im cancelling this is ridiclous ill also report you to the bbb and ftc
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Billing
Recurring T3 Timeouts, DOCSIS Loss of Sync, Abnormal Codeword Counters, and OFDMA Power – Arris G34
I'm requesting assistance from Xfinity's technical support team with investigating intermittent connectivity problems affecting my customer-owned Arris SURFboard G34 DOCSIS 3.1 gateway. I've experienced recurring connection instability, DOCSIS synchronization errors, and some very unusual modem stat
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Your Home Network
Ps5 connecting to XB10
Will connect but then disconnect from wifi when connecting to the xb10. No consistent signal.
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Your Home Network
Unwittingly bought returned modem
I bought what I believed to be a brand new router/modem from Walmart to set up my internet - I'm a new customer. However, I moved right afterward and have only recently got around to setting it up. I was struggling with that a lot, and eventually reached out to an agent and I was told the MAC addres
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Your Home Network
That is fantastic news, and major kudos to you for hunting that down @user_uxdsqi! Now that you have your bands split and everything is running smoothly, you should be good to go. Thank you so much for updating us, and for being a part of the Xf
split bandwidths
I need to split the bandwidths because I have a device that is only compatible with 2.4 band. I have the X-B8T modem and I have the app downloaded. I have looked for wifi details in the wifi tab and they aren't there. I found the split band option (not recommended) it says and I toggle that on and i
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XB6 router wifi not showing
We got a new router with the model listed as XB6. Most of our devices reconnected without an issue but we have been unable to connect our Ring cameras and smart bulbs through the Alexa app. The WiFi name does not auto populate and it rejects it when I enter the information manually. I tried separati
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Your Home Network
Hello @user_i3kzj9, and thank you for reaching out here on our Xfinity Community forums. It sounds like you’ve already spent time trying to get the Peacock benefit properly associated with your account, and we don’t want to keep sending y
Your Xfinity account is already linked to another Peacock account?
I have xfinity diamond so I should have Peacock Premium. When I log into xfinity and Peacock, both websites say I don't have an active subscription. But when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account".
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Why is my wifi offline
My Wi-Fi is offline but when I run a check through your app it shows everything is ok
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Customer Service
I totally get it @user_y32cee there is absolutely nothing more frustrating than getting trapped in a loop with an automated system when you just want a human being to listen. Please know that I am a real person on the other side of this screen, and I
Review
Comcast has the worst customer service ever!! You can only talk to AI and no representatives are available!! Run from this company!
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Hello user_p5emm8, thank you for reaching out here in our Xfinity Community forum. I am sad to hear about your experiences, and we will do our best to help you get some answers. Please send us a direct message with your full name and complete service
not upholding promise to give us a credit to account each month for 24 months for store employees mistake
In june 2025 we purchased 2 new phones, employee suggested for better price we switch plans. When all was said and done sounded great, we left. Got first bill, not even close to amount promised. Come to find out, girl in store gave us a promotion that actually didn't exsist. So after hours on the ph
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Moved here.
EG
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WiFi cut off too early
I talked to someone today to cancel service however I needed the service up until November 9th. After hanging up the WiFi/internet was no longer working. I need it restored until November 9. Thank you
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