Xfinity Community Forum

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Hi, the new address is my default, I've also unlinked my old inactive account, and is still facing the same issue when accessing member benefits

Sophieke

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4 hours ago

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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XB8 MocA interface flapping

Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties

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Your Home Network

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I wish I could fix it for you. Sadly, this needs the prepaid department (1-855-757-7372) for troubleshooting. We don't have the access needed for issues with the NOW pass.

XfinityJeffB

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4 hours ago

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Now Wi-Fi pass

Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID

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Okay, are you able to pick the default account to be your new address? You can use these steps here for that change. Look for the Switch between linked accounts section.

XfinityAmandaB

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4 hours ago

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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Community Best Answer

cbrown3864 My team can help you with your gift card concerns as it will require us to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate

XfinityShawn

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4 hours ago

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Expired prepaid card

Hello, I recently noticed that my prepaid gift card expired before I could use it so the full amount went unspent. I understand it had an expiration date, but was surprised by how short the window was. Would it be possible to have a replacement issued? It would be extremely helpful.

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Yes, I moved in January and see 2 accounts on my file.

Sophieke

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4 hours ago

to the conversation:

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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Thank you for posting on our community forums, user_0cield. You can manage your Seasonal Convenience Plan by visiting the Summary page at www.xfinity.com/seasonal. There, you can cancel or change dates for your plan.

XfinityDilary

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4 hours ago

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Seasonal hold

Need to unsuspend my account

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Seasonal hold

Need to unsuspend my account

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Customer Service

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@XfinityJeffB like I said I have only 1 of 2 devices connected and the router won’t let me access the login page to buy another pass. What’s the fix here Jeff?

user_m1x9p9

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4 hours ago

to the conversation:

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Now Wi-Fi pass

Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID

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Thank you for letting me know. Are you by chance managing more than one account with your Xfinity ID? Like an account at a different address or for a family member?

XfinityAmandaB

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4 hours ago

to the conversation:

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

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Community Best Answer

Expired prepaid card

Hello, I recently noticed that my prepaid gift card expired before I could use it so the full amount went unspent. I understand it had an expiration date, but was surprised by how short the window was. Would it be possible to have a replacement issued? It would be extremely helpful.

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Customer Service

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@user_bbog24, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b

XfinityChelseaB

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4 hours ago

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Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

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Hey @user_mf3qkd, Thank you for visiting our official Xfinity Forums Community support page. From the sounds of it, it appears that your promotional plan has concluded. Once the promotional period has ended, the rate would increase to our every day r

XfinityDemitrius

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4 hours ago

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Monthly Bill Changed with No Notification

I have the xfinity internet plan for 600 mbps and have had this plan since May 2023. I have been paying $50 to $50.20 for this plan, but this month I was charged $105.20, which is more than a substantial increase. I have not received any email or notification from xfinity for this change in price an

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@user_mpz9z8, Thank you for that update, I appreciate it. Please check out Xfinity Stream app minimum system requirements and Watch Xfinity Stream app on Amazon Fire TV, and make sure your device has all requirements and your options are explained mo

XfinityChelseaB

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4 hours ago

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Xtream app running on fire stick

The xtream app running on fire stick extremely buggy. It randomly dies while watching Live TV and goes back to the guide to the very beginning. the guide is also extremely buggy. You cannot also just select a show to watch. Sometimes it works and sometimes it doesn’t. Sometimes it comes up with Togo

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Good evening, and thank you for reaching out on our Community Forums to let us know you’re experiencing this issue @user_60wxnp, we appreciate it. To help us better understand what’s going on, did you recently swap equipment or transfer

XfinityAlyssaA

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4 hours ago

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Playlists no longer there

My 4 playlists with movies, TV shows, documentaries et al have disappeared for no reason, hundreds of saved shows in playlists and saved list. Box refreshes did no good. Xfinity support promised they'd work to return playlists and lists to no avail, many hours later.

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Hello user_m1x9p9, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am sad to hear you're having issue with the Wi-Fi pass. The NOW Wi-Fi Pass allows customers to connect up to two devices simult

XfinityJeffB

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4 hours ago

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Now Wi-Fi pass

Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID

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Error shows on peacock, “Your xfinity account is already linked to another Peacock account”

My Peacock status shows Activation Required but gives an already linked error.

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Non-X1 Service

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Hi, I've tried a different computer, different browser, cleared cache and cookies, and it still routes me to the support page asking me to Join membership. Please help.

Sophieke

commented

4 hours ago

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6

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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Cancel Service

Hi, I wanted to request to cancel my service. I returned the internet equipment in May at an Xfinity Store but I am still receiving bills. Please let me know if further information is required, Thank you

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Your Home Network

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Yes. Definitely been more consistent and recovery has been faster. Mid split frequencies do seem much more sensitive than other frequencies though. I don't know why.

user_8684so

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4 hours ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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