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@user_l4msyo So I can wait to migrate to Yahoo Mail, and hopefully all the glitches will be ironed out so it will be a smooth migration? Yes.
Migration to Yahoo mail
Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema
Question
Hello @user_bp1p7m, thanks for posting on our Xfinity Forums. If you are getting the error on you X1 Box or your Xumo Stream Box try clearing the cache and locally stored data, it often helps resolve issues with 3rd party apps. Here is an article tha
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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why am i still being billed for services after I cancelled our service
My services were cancelled in February18th to be concluded at the end of the billing cycle on 2/28/2026. I am being billed for 2/28-3/28/26. I didn't have service anymore. Why am I being billed? Thank you,
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Billing
user_kfrkak thank you. We look forward to helping you there!
Trade In Complaint
I am having a very frustrating experience with Xfinity regarding a trade-in that has still not been resolved after several months. On November 24, 2025, I traded in my Apple iPhone 14 Pro (Space Black, 256GB) and ordered Apple iPhone 17 Pro through Xfinity Mobile. Xfinity emailed me a shipping label
Question
@XfinityOrlandoM Yes, I sent a direct message with the details you mentioned, following the steps. Please help me with this issue.
Trade In Complaint
I am having a very frustrating experience with Xfinity regarding a trade-in that has still not been resolved after several months. On November 24, 2025, I traded in my Apple iPhone 14 Pro (Space Black, 256GB) and ordered Apple iPhone 17 Pro through Xfinity Mobile. Xfinity emailed me a shipping label
Question
SIST error message
I got a text about an outage during some storms yesterday. Came home and the cable was working some, but saved programs weren't accessible. The power had gone off for a brief moment before I got home from work. Got a text then that the outage had been resolved. The power blinked again and after that
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X1
That's disappointing. Ok then we need to dig deeper. If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy t
E-mail issues with Apple Mail on Macbook
I’m trying to help my wife with a recent issue with e-mail on her MacBook. For context, her MacBook is a 2019 model running MacOS Sonoma 14.8.4 and her Apple Mail app is version 16.0. She has a Comcast e-mail account. We recently did some updates on her machine, and since then, she receives her inco
Question
@XfinityJeffB We tried turning 3rd party app access off and back on as you suggested. Before doing this, she could see incoming e-mails but not send e-mails. Now, after the turn off, turn back on, she can neither send or receive e-mails. But thanks
E-mail issues with Apple Mail on Macbook
I’m trying to help my wife with a recent issue with e-mail on her MacBook. For context, her MacBook is a 2019 model running MacOS Sonoma 14.8.4 and her Apple Mail app is version 16.0. She has a Comcast e-mail account. We recently did some updates on her machine, and since then, she receives her inco
Question
Customer Service
Does anybody else think that having to spend over 40 hours on the phone, chat assist and in store in addition to waiting 9 hours for a tech to do a professional install only to no show a insanely excessive amount of time to spend to simply set up 2 phones and home internet? The worse part is every i
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Customer Service
user_1sj6kh Hello, has anyone addressed your damage complaint yet?
Damaged siding
Today Comcast buried my wire but also went on my roof for no apparent reason. While on the roof they damaged two pieces of vinyl siding by pulling it off. It later flew off when a breeze hit it. Waiting to see what they're going to do. Don't understand why they went on the roof to begin with though!
Question
Thank you again @user_xysu0u for taking the time to visit Xfinity Forums for help with your billing concerns and also for the opportunity to review your account and help with this! Our team is here every day 6AM-1AM EST if there is anything else we
Payment Method Via Bank Don’t Work
I signed up for automatic payments using my bank account in December of 2025. I already had auto-payments setup with my credit card, but I was told I would get a $10 monthly discount if I switched to a banking method. I received a text message from Xfinity on January 17, 2026, stating that my automa
Question
Damaged siding
Today Comcast buried my wire but also went on my roof for no apparent reason. While on the roof they damaged two pieces of vinyl siding by pulling it off. It later flew off when a breeze hit it. Waiting to see what they're going to do. Don't understand why they went on the roof to begin with though!
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Customer Service
Additionally, apologies are not going to solve the issue and do not cover the fact where you guys are fraud and not validate the deals you offered. I will make sure a larger population know this experience I had.
Xfinity’s internet deals are scams do not trust them
I can’t even fathom how frustrated I am with their incompetency and this is the second time that the situation has happened to me but no one can resolve the issue THEY caused. For wanting to snatch a good deal, I’ll call and check online for their interest price every time when the contract was almo
Question
If that article helps you, please let us know here. If you need further assistance, we are here and always happy to help.
E-mail issues with Apple Mail on Macbook
I’m trying to help my wife with a recent issue with e-mail on her MacBook. For context, her MacBook is a 2019 model running MacOS Sonoma 14.8.4 and her Apple Mail app is version 16.0. She has a Comcast e-mail account. We recently did some updates on her machine, and since then, she receives her inco
Question
@XfinityMartyR I had not spotted that particular article, thank you for sending the link! I’ll give that a try.
E-mail issues with Apple Mail on Macbook
I’m trying to help my wife with a recent issue with e-mail on her MacBook. For context, her MacBook is a 2019 model running MacOS Sonoma 14.8.4 and her Apple Mail app is version 16.0. She has a Comcast e-mail account. We recently did some updates on her machine, and since then, she receives her inco
Question
Update: direct message the team. Got the same old same response of no available deal and can’t help. Please GO BACK TO YOUR RECORDINGS instead of making me sound like I’m lying!
Xfinity’s internet deals are scams do not trust them
I can’t even fathom how frustrated I am with their incompetency and this is the second time that the situation has happened to me but no one can resolve the issue THEY caused. For wanting to snatch a good deal, I’ll call and check online for their interest price every time when the contract was almo
Question
@user_20v7pb Thanks for reaching out to us in reference to your service. I do apologize for any inconvenience this has caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and
No Service
Last week by mistake Xfinity shut off my cable television. The landline and internet continued to work. I have been a customer for over 25 years and have never been late paying by bill. I have spent over 30 hours this week trying to get my service back. Still waiting. I continue to speak with repres
Question
Hey there, @thunt23, thanks for reaching out through Xfinity Forums regarding the issues with your email. Are you still having issues receiving your emails since switching to Yahoo?
My email won’t update.
My email won’t update. I am receiving an error message that says, Password Incorrect, enter the password for the IMAP account “Comcast”. When I type in my password, the error message returns. Please help.
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Hey @user_k10yt9, Thank you for visiting our official Xfinity Forums Community support page. With the discontinuation of services, we recommend visiting our 'What to know when canceling your Xfinity services' support page. As the disconnection date
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why am i still being billed for services after I cancelled our service
My services were cancelled in February18th to be concluded at the end of the billing cycle on 2/28/2026. I am being billed for 2/28-3/28/26. I didn't have service anymore. Why am I being billed? Thank you,
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