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Paramount and Fox Nation
I am paying for Paramount + and Fox Nation on my bill but I can not access either one. I tried everything. Also, We now have 4 cable boxes in our home. 1 is the main DVR box, one is a box that "works" off the main box and 2 are Wireless. Can we add a 3rd wireless box for a new TV?
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Channels and Programming
Need Technician Appointment
My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through
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Customer Service
Can’t find your name in the dropdown list on new message. Can you please send me a message?
Deceptive sales practices
I signed up for an Xfinity plan two months ago and was explicitly told that installation would be free since my building and new apartment were already Xfinity-ready. However, due to recent renovations, the community had removed the fiber port. When I spoke with a customer representative, I was assu
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@mary528 @XfinityJanelle Can we switch to Gmail instead of Yahoo, and still have everything make the transfer? This isn't possible as Comcast has partnered with Yahoo! Mail.
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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@XfinityJanelle Can we switch to Gmail instead of Yahoo, and still have everything make the transfer?
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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Customer Support
My internet drops twice every day and I can't find anyone who will help me. The AI bot on the website is extremely unhelpful and the phone bot is just as bad. I need this fixed because I am not spending $69 a month on something that doesn't work. I somehow got someone who came over to my place once
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Your Home Network
No refund have been told lies!!!
Hello, My name is Darryl Crawford, and I am contacting you regarding an unresolved refund and return dispute with Xfinity that has caused major financial hardship due to repeated misinformation and unfulfilled guarantees from your staff and supervisors. Timeline of Events: In July 2025, I switched f
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Devices
I am having this same issue. It has sporadically happened before, but now it is also creating huge issues with 2FA applications. I am trying to change a service over to using phone authenticator and can't because I need to first get the code being se
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Hello user_55789w what equipment are you receiving this error on? Is this happening when using the Xfinity Stream App, or via xfinity.com/stream?
TVAPP-00281
I can not get Xfinity TV on my laptop, but I can get it on my iphone? This is happening quite often?
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Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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X1
I am having the same issue. I can't log in in my accounts because of this delay. My delay is close to an hour.
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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No help. Thanks fro your time
XBT-8 MoCA installation
My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.
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Hey @user_kdmgyx , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your connection. I would be more than happy to offer my assistance looking into this furthe
Internet Issurs
Ya’ll really need to have your CARE Team call me this week to figure out how to reimburse us for dealing with home internet issues for the last 6 months.Tonight watching the Bronco game with family and friends we were forced to watch the game on my 7.5” iPhone screen! Xfinity claims to achieve over
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@user_2aw0ox Same, I feel like I'm talking to an AI.... its awful. I even asked to speak to her supervisor and was not granted that request. This is very disappointing and honestly, I may just switch to somewhere else if this is how I'm going to be
Promotion can't be applied retroactively???!!!
Had two old Pixel 6a's on my account. Went in to the store on a Monday night to upgrade. My one daughter wanted an iPhone 17 the other a Pixel 10 Pro. We processed the iPhone. Then we processed the Pixel in the store. We were told that the 6a was a $27 credit, fine whatever so we did that. After tha
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https://www.google.com/search?q=Multimedia+over+Coax+Alliance&rlz=1C1CHBF_enUS937US937&sourceid=chrome&ie=UTF-8
XBT-8 MoCA installation
My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.
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L1ngus Sorry to hear that the reward wasn't showing available to you. We can help look into the rewards and see if a manual credit can be applied to offset the rental as a workaround. Please send our team a direct message with your full name and addr
$1 movie night rental
We had a free movie rental this month. It was supposed to be good through yesterday, Nov 30. Last night I visited my rewards via the Xfinity app to get the reward and rent a movie and --- it was gone. I still had several hours left of Nov 30 and I should have been able to make use of the rental, it
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@user_v7czcm Are you also having issues with your internet connection?
Need to talk to a live person
I'm trying to talk to a live person about my bill but the automated system hangs up on me before connecting. Help?? In the store, 2 of the lines were free according to the salesperson but all 4 are showing on my bill to be taken out today. I have been hung up on by the automated system 4 times now a
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For those who have transitioned to Yahoo, I believe the delays are related to this - https://www.techradar.com/news/live/yahoo-aol-email-outage-december-2025 .
rightfooted
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Have issues receiving MFA login email in a timely amount of time
Having issue receiving an email from a specific account for Email login where the email sends a code for login. the issue it is take 30+ minutes for the email to hit my inbox. if i use a different account attached to a gmail account the email hits my inbox in less then a minute and is usable. only s
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