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Removing old exterior Comcast box and cables
Hello. I would like to schedule an appointment for a technician to come and remove an unused Comcast exterior box and cables from my home. The lines are aerial and are not a safety hazard but the box is interfering with a construction project. We are not Comcast customers and never have been. These
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Customer Service
Tomorrow, July 29th. I am moving in next Friday, August 7th
Equipment shipment
I'm moving to a new apartment, and Xfinity shipped my modem more than a week before my scheduled move-in date. The package is currently in transit, but I won't have access to the new apartment before the delivery date. I've tried using the Xfinity AI assistant, but it won't connect me with a live ag
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@user_tu8a9d Hello, Welcome to Forums!! Thanks for your questions about equipment being shipped, if the equipment has already been shipped its not away for us to cancel this, When you say in transit does it show a delivery date?
Equipment shipment
I'm moving to a new apartment, and Xfinity shipped my modem more than a week before my scheduled move-in date. The package is currently in transit, but I won't have access to the new apartment before the delivery date. I've tried using the Xfinity AI assistant, but it won't connect me with a live ag
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user_p167ab thank you for using the Xfinity Community Forums page to reach out today. We can definitely assist you with making a change to your current level of internet services. Please send us a direct message with your full name and complete serv
Need to cancel internet service. How to do so without waiting for a callback?
I want to cancel my internet service as I am moving and do not need internet at this new location. How can I do so without calling and waiting around or going in to the store?
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New remote
Hello, is there any way, we can receive a new remote for the TV?
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Customer Service
Service cable relocation
Currently the Xfinity line for my house is attached to my fascia boards. Due to damage to our fascia caused by the tension on this line, we now need to replace a section of our fascia, soffits, and rafters. We need to have the Xfinity line permanently relocated to a better location on our home. How
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Customer Service
@XfinityGabriel DMd!
Wanted to check date for delayed shipping of Xfinity Gateway
Hi, June 30th I received an email confirming my order details for starting an Xfinity plan for internet. I remember that I set the Gateway to be shipped by the end of July, but I don't remember what date exactly, and I haven't been sent an email yet telling me that it has been shipped. Could you con
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What a ridiculous solution and yet somehow after hours, this is the only one that worked for me. THANK YOU
Nintendo Switch 2 Connecting to XB7
I have an "XB7" modem and my switch 2 is unable to find or connect to my wifi. I have a switch 1 which connects perfectly with no issues and currently connected but my switch 2 will not. I have tried refreshing my networks so many times and it still isn't showing up. I've tried restarting my modem,
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Concern moved here to the E-mail help section.
Email Not Working Says Offline
Email not working. Says its offline. Cant do anything except read emails in the inbox. [Edited: All Caps]
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Hey there, @user_b57xih, thanks for reaching out through Xfinity Forums regarding your home security system. Here is a link with the details on how to arm your alarm: https://www.xfinity.com/support/articles/arm-and-disarm-home-security. Let us know
Help with security system
I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.
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user_ioschh - Hello, and thank you for choosing Xfinity and joining us here on the Forums. You've come to the right place, and our team would be happy to help. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the
Terrible service!
I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th
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Xfinity has not been able to resolve a problem in years
I don’t think Xfinity has resolved an issue in years. Other than having us reset the box, unplug and restart, or check the WiFi, nothing has ever been resolved. This has been ongoing for years and they don’t seem to know their own product. They have replaced boxes that we have paid for, never given
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X1
user_9zigm8, Hi there! Thanks for reaching out, and we'd be happy to take a look into this for you. To review your order details, including the scheduled shipment date for your Xfinity Gateway, and to see whether we can move the shipment up, we'll
Wanted to check date for delayed shipping of Xfinity Gateway
Hi, June 30th I received an email confirming my order details for starting an Xfinity plan for internet. I remember that I set the Gateway to be shipped by the end of July, but I don't remember what date exactly, and I haven't been sent an email yet telling me that it has been shipped. Could you con
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Hello testing
We're trying to block just one annoying telemarketer. Went to selective call acceptance, created a rule with that number (as an example 8001234567) and now anyone attempting to call gets a message that we're not accepting calls...EVERYONE.
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X1
Internet not connected
I keep getting a signal on my phone saying Internet connection failed or Internet not connected. I’ve turned on and off the box, but it didn’t seem to help.
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Your Home Network
We truly appreciate you taking the time to share your experience and feedback with us. We understand that this is not the level of service we aim to deliver to any of our customers, and we sincerely regret that it fell short of your expectations. Sho
The Manahawkin Store location lack of Customer service.
Hello, I have had to go into my local store for a few things, and each time, the experience gets worse. I am not sure what your staffing model is or if the manager is just incompetent or unaware of peak times, but the wait times are horrible. On one of my last visits, I got there around 3:15 PM; the
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Equipment shipment
I'm moving to a new apartment, and Xfinity shipped my modem more than a week before my scheduled move-in date. The package is currently in transit, but I won't have access to the new apartment before the delivery date. I've tried using the Xfinity AI assistant, but it won't connect me with a live ag
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need to cancel internet service. How to do so without waiting for a callback?
I want to cancel my internet service as I am moving and do not need internet at this new location. How can I do so without calling and waiting around or going in to the store?
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Hello! I appreciate you connecting with us in our community, and you're in the right place for help with your request 👍 We definitely don't want your service to come at the expense of your fascia boards, so I understand the want to get those lines m
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Service cable relocation
Currently the Xfinity line for my house is attached to my fascia boards. Due to damage to our fascia caused by the tension on this line, we now need to replace a section of our fascia, soffits, and rafters. We need to have the Xfinity line permanently relocated to a better location on our home. How
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