Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (493.3K)
How go call Comcast service?
The cable to our house is drooping into the low trees after a storm took out a nearby pole and all wires. How do I get in touch to make them aware of it and come out?
Question
•
Customer Service
Can't activate Diamond reward Peacock premium, says already tied to Peacock account, need current account linkage removed to Activate
Hello, Xfinity Support, I’m looking for help from a Xfinity support specialist to remove the old Peacock account linkage from the Xfinity and Peacock systems so I can activate Peacock Premium correctly through my current Diamond Xfinity rewards benefit. Please see below for details. Thank you. A few
Question
•
Customer Service
@XfinityAlfonso ok, thank you i just did, i hope this isn't the normal AI response bot, i already know what the repsonses will be
Outage in Putnam County, NY
When will services be restored in Patterson, NY? You’ve provided no updates and no restoration times. Power never went out during the storm, and still internet and cable through Xfinity is down.
Question
Yup. And it gives zero information besides service will be restored once power is back on. Power has been back on for 2 days but Xfinity is still out. It is absolutely ridiculous that your company has not provided a single update on this. I also do n
Xfinity Outage
When will services be restored in Monroe MI? You’ve provided no updates and no restoration times. Power has been back on for two days and still internet and cable through Xfinity is down.
Question
Your desire to have as much information as possible is fully warranted, and we'd be happy to review your account here to provide any updated details. Please send a direct message by clicking the chat icon in the upper right corner of the page, click
Outage in Putnam County, NY
When will services be restored in Patterson, NY? You’ve provided no updates and no restoration times. Power never went out during the storm, and still internet and cable through Xfinity is down.
Question
When will internet service be restored?
Can’t get a human on the phone. Am I surprised? No! I understand we cannot control the weather or outages from weather. What we can control is having humans answer the phone and customers questions. I’m so over this ridiculous robot loop. I need to speak to a person.
Question
•
Customer Service
Thank you for taking the time to post on our Community Forum, @user_pwfdwt! I apologize you are experiencing service interruption. I know how important it is to have a fast, reliable internet connection. Service interruptions can be tracked using our
Xfinity Outage
Xfinity services have been down since yesterday, July 5th at 5:30pm and were supposed to be restored at 8:20pm but no service has been recovered. My power never went out and neither did any of me neighbors. I have tried to get updates with no success and am being denied to ability to speak with a hu
Question
@XfinityAlfonso i understand that, but there is absolutely zero update. the status says under investigation, its been about 30 hrs of investigation, there's no idea whatsoever of a timeline?
Outage in Putnam County, NY
When will services be restored in Patterson, NY? You’ve provided no updates and no restoration times. Power never went out during the storm, and still internet and cable through Xfinity is down.
Question
Same! Can’t get a human on the phone to find out when service will be restored. This is unbelievable!
Service outage on the 4th of July
Service has been out and there are no updates. You cannot call anyone ~ email anyone ~ or get any information. It’s been out since 9am this morning. Your company and parent company are horrible and this is the last straw. I will be looking for another Internet/cable provider. You’re only interested
Question
Hey there, adoro! We appreciate you submitting a post regarding your concern with the recent unreturned equipment charges you received. If the equipment is returned within two months of disconnection, the unreturned equipment charges will be automati
Equipment return Charge
I canceled my conenction 2 month back but since i was travelling i wasnt able to return the equipment. Now i am back, and can return the equipments. Please let me know, will my charges disappear which is showing 300
Question
Hello user_9cuuwh thanks so much for reaching out here via our Xfinity Forums with these service interruption concerns! Hopefully the worst of this storm has passed. Even if you've not lost power at home, storms often impact network equipment that ne
Outage in Putnam County, NY
When will services be restored in Patterson, NY? You’ve provided no updates and no restoration times. Power never went out during the storm, and still internet and cable through Xfinity is down.
Question
Good afternoon, and thank you for reaching out on our Community Forums regarding your billing question @user_mpe2i2, we appreciate it. I see that you were wondering about using your credit to pay your bill. To get started, could you please clarify
XfinityAlyssaA
commented
39 minutes ago
to the conversation:
0
0
Credit
Is it possible to use my credit to pay on my bill?
Question