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How to order XER10?
I ordered multigig (2gbit symmetrical) fiber to the home. Tech came out with the 10G ONT and an XB7, which means I am stuck at 1G ethernet speeds. He said I would need to get an XER10 from support/a store. How do I do this? None of the stores seem to have it. Tech says XB10 will not work and I need
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Your Home Network
Tested by plugging into the port with the red line: 82mbs download 29.21 upload. I don't have a way to check wifi right now as all my PC's have networking ports but no wifi. Thanks
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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Hello @user_948bad, thank you for the comment. Sorry to hear about the experience you’ve had while trying to get your Apple Watch connected. I know how frustrating that can be. Does your watch have a standalone plan with its own number?
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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NO SOUND ON FOX! TRYING TO WATCH GAME!!
There is no sound on FOX TV. Trying to watch the game!!@
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X1
I’m having the same issue. Was told it could be an issue with the watch, which it isn’t, and they recommended returning it and getting a new one and trying to activate it. I am going to switch services. I have had nothing but headaches with Xfinity.
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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user_dbykku, hello there and thanks for reaching out. I totally understand all of your concerns and frustrations. I would love to help to get these things handled for you. I mostly want to apologize about your experience here with our company and the
Escalating the pending issue 40+ days without my ported mobile number
Dear Xfinity Executive Support / Xfinity Mobile Leadership, I am writing this letter to formally escalate a serious and prolonged service failure involving my Xfinity Mobile account and my primary phone number ending in 6267, which I ported from T-Mobile in early December 2025. Despite more than 40
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we are having the same issues and it as been at least a month. why hasn't xfinity fixed it??
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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MyQ-647 Not able to join the network because Port 8883 is blocked
Any help on opening TCP/UDP port 53 (DNS) and Inbound and outbound UDP/TCP port 8883. My brand-new garage door will not connect to the router, and I can't forward the ports because it won't connect to the network. I would much appreciate any help in this matter. I can't seem get close to talk with s
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Your Home Network
While technical hurdles could be the root cause, I want to be clear that what I mentioned doesn't necessarily mean it was the specific issue in your case. Given your excellent credit scores, there is a possibility that a system error occurred rather
No credit approval…with an 820 credit score
Yesterday my wife and I signed up for 2 mobile lines. The person in store stated that we qualified for the free year for 1 line promotion and we could trade in our phones for a discounted rate on a new phone. Upon “running our credit” AFTER he switched our lines over to their service already, he inf
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Hi there, @user_2zpgcj! Thanks for reaching out about your service. We want that working and back online as quickly as possible. I apologize that you went through hassle with this. That is never something we want for you! Our team is happy to look in
Complaint
I am writing to formally complain about an extremely poor experience with Xfinity’s internet service and technical support. Our internet service went down on the evening of January 24, 2026. I followed the online troubleshooting steps and was informed I would receive notification when the issue was
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Escalating the pending issue 40+ days without my ported mobile number
Dear Xfinity Executive Support / Xfinity Mobile Leadership, I am writing this letter to formally escalate a serious and prolonged service failure involving my Xfinity Mobile account and my primary phone number ending in 6267, which I ported from T-Mobile in early December 2025. Despite more than 40
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Customer Service
HP Printer Wifi Connection
My Hp printer won't connect to the wifi. How do I check if Mac filtering is enabled or what the issue is.
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Your Home Network
Complaint
I am writing to formally complain about an extremely poor experience with Xfinity’s internet service and technical support. Our internet service went down on the evening of January 24, 2026. I followed the online troubleshooting steps and was informed I would receive notification when the issue was
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Customer Service
Sounds like everyone else we spoke to. Credit wasn’t frozen and there was no issue on our end. We cancelled services.
No credit approval…with an 820 credit score
Yesterday my wife and I signed up for 2 mobile lines. The person in store stated that we qualified for the free year for 1 line promotion and we could trade in our phones for a discounted rate on a new phone. Upon “running our credit” AFTER he switched our lines over to their service already, he inf
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I am incredibly sorry for the frustrating start to your Xfinity Mobile experience. With credit scores of 780 and 823, I completely understand why a denial feels both incorrect and confusing @user_ititgc. We commonly see this happen for a few specific
No credit approval…with an 820 credit score
Yesterday my wife and I signed up for 2 mobile lines. The person in store stated that we qualified for the free year for 1 line promotion and we could trade in our phones for a discounted rate on a new phone. Upon “running our credit” AFTER he switched our lines over to their service already, he inf
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user_8al0i4 That's what I love to hear! Thank you for keeping us posted with the resolution :). Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help t
Event cannot be loaded
In Camera Event list, I pick an event to replay and get this error message: Event cannot be loaded. Please help since it effecting multiple devices.
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Hello @user_5dpu8e, it's been a couple of days since your post. Just wanted to reach out to see if your Xfinity streaming app has been fixed?
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Xfinity Stream Stuck on Purchases
My Xfinity Stream app on all 4 Roku TVs is stuck on purchases. I have uninstalled app, logged out & logged back in, updated the app and tv, restarted our router, and it still didn’t work. Any help?
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