Xfinity Community Forum

Hey @user_as5a14, Thank you for visiting our official Xfinity Forums Community support page. Did you know that you can quickly and easily cancel the In-Home Service Visit using the Xfinity App? You can also SMS to our number in order to manage the ap

XfinityDemitrius

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2 hours ago

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Service appointment

Cancel service appointment for 5/6/2026

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Bad routing

"I'm a gamer in Leesburg, FL (34748) experiencing high latency. My trace route shows my traffic is being backhauled down to Bonita Springs/Naples (ae-36-ar03) before hitting the Miami backbone. This detour is adding unnecessary latency to my connection. Can a network engineer look at the routing for

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Your Home Network

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Also, when I reviewed my emails, I realized the date I talked with "Cherry" who had me order the new "free" phone, was not last December. It was 10/9/25. She sent the phone in a package; however, because I did not feel comfortable activating it over

user_302ogz

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2 hours ago

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False Representation

Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for

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i can sign in with my xfinity credentials into hbo but Max.com does not recognize my entitlement when signing in

user_33jcqi

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2 hours ago

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hbo

My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend

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Service appointment

Cancel service appointment for 5/6/2026

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Customer Service

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Greetings, user_8jseme! Thanks for posting on our XFINITY Community forum. I completely understand how frustrating and unsettling a billing issue can be. I’d feel the same way.You’re in the right place, and we’re here to take care o

XfinityNatalie

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3 hours ago

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Billing Issues

I've been with xfinity mobile since August of 2025 and I've been overcharged every month since. They have 5 phones listed on my account but I have only 4 phones. One phone is listed twice and I'm being charged twice for the same phone. I've chatted 3 times with no success and went into the store onc

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Hey there, @user_ummo9s, thanks for reaching out through Xfinity Forums regarding your promotion. We would be happy to help you with getting the promotion set up. Can you please send us a Direct Message with your full name and your full address? To

XfinityJeniece

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3 hours ago

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New Promotional Package

I've been trying to approve a promotional package for 2000mbps with a free mobile line, Hulu, Disney+ and peacock for $100/ month, but the link to approve isn't working. Please resend.

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I signed in to Xfinity login page, looked for "direct Messaging" icon but I was not able to find it. where is it? You don't mean Support bubble, do you?

user_302ogz

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3 hours ago

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False Representation

Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for

Question

Tek, Thank you for reaching out and creating a new post. I know we've had some reported issues with the service for a bit. Unfortunately, I don't see that we have made any progress on this concern as of yet. I know this is not the answer you wer

XfinityVianney

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3 hours ago

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Smart Resume

Any word if Smart Resume will ever be fixed on X1? It's been reported for years it is about 30 seconds off. It is still not working in 2026.

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I am getting sick and tired of paying 350 a month for service where they just delete and delete and delete service and provide nothing but their own trash worthless stations. Xfinity is garbage and the most overpriced scam in the country.

knw6593

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3 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Billing

I've been with xfinity mobile since August of 2025 and I've been overcharged every month since. They have 5 phones listed on my account but I have only 4 phones. One phone is listed twice and I'm being charged twice for the same phone. I've chatted 3 times with no success and went into the store onc

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Devices

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Billing Issues

I've been with xfinity mobile since August of 2025 and I've been overcharged every month since. They have 5 phones listed on my account but I have only 4 phones. One phone is listed twice and I'm being charged twice for the same phone. I've chatted 3 times with no success and went into the store onc

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Devices

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@XfinityQuemekia are you saying that the Redzone channel is gone forever? If so, I will leave Comcast because that is my favorite thing

user_1m3p1m

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3 hours ago

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NFL Network … make the deal

Please work to resolve to this issue. The NFL Network is my favorite channel.

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Good evening user_n27xts I appreciate you stopping by our community to share your concerns, and you're in the right place for help! Above all we never want any lines to be exposed when they shouldn't be, especially when creating a potential hazard, s

XfinitySeth

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3 hours ago

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Under ground cable issues

I have request for the area supervisor to call me about the cable that has been buried 2 times now and still exposed creating a liability. They weren’t supposed to bury cable again on property without me present. I made an appointment and they came before the without calling me and again did a poor

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Comcast excuse is they don't want the masses to pay for channels they don't watch....yea NOBODY watches the NFL...who cares, as long as I get MeTV, UPTV and Cozi I'm set!!!!

user_bbs1cu

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3 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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I just switched to directv. If no one else, comca$t will keep laffing at u idiots.

user_bbs1cu

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3 hours ago

to the conversation:

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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I am right there with you. One of the main reasons I stayed with cable

user_6ri24x

commented

3 hours ago

to the conversation:

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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tv dvr

can’t record it says i need dvr subscription. i have tv plus

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Channels and Programming

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Thank you for reaching out to our team. I am sorry to hear that you have not received that as yet, and will be happy to take a look at that from here. Can you send me a direct message with the full name and complete address for your service? To send

XfinityJohnG

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3 hours ago

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Visa gift card never received

I was promised a Visa gift card to pay off my previous mobile service for switching services to Xfinity. It’s been since March 3rd and several times contacting customer service on this matter and was told it should be resolved within 5 to 7 days days and now it’s been over a week and nothing. If I w

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Under ground cable issues

I have request for the area supervisor to call me about the cable that has been buried 2 times now and still exposed creating a liability. They weren’t supposed to bury cable again on property without me present. I made an appointment and they came before the without calling me and again did a poor

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Customer Service

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