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Msnow and trutv
msnow and trutv no longer work after receiving xfinity service in my neighborhood. I have restarted the set top box and done a system refresh. Is this widespread?
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Channels and Programming
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Intermittent WIFI
Hello. My modem keeps dropping connection. It happens throughout the day. I have rebooted the modem and checked all connections. I am thinking it's an external wire or connection. How do I have someone check the outdoor connections? Thanks. J
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@user_269jyz You would need to do that in the settings for whatever email client you are using to access the email. Like Thunderbird, Outlook, Apple Mail or something similar? Or with the email app on a phone?
Password for IMAP
I keep getting a message that says Password incorrect enter password for IMAP account Comcast. How do I fix this?
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We appreciate the additional context, @Lauren_K! We'd still like to take a closer look, if you'll follow the steps above for sending us a DM :)
Still charged but not a customer
I switched to another carrier that I have internet with to save some money on my mobile plan. This was toward the end of January. I paid the balance from the previous billing cycle in February. Today, I got an email thanking me for my payment and when I looked, I have been charged for March and Apri
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Hello, user_4eba67! If you haven’t changed the username and password, log in with:Username: adminPassword: Check the sticker on the bottom of your Xfinity Gateway for the password.Note: If you're missing the gateway sticker with your password,
DEFAULT LOGIN & PW for white gateway router
Anyone know the real & actual default login & password for the white gateway? admin & password do not work. admin & the password on bottom are no good either. I’m trying to set up a printer & this nonsense [Edited: "Profanity"] is [Edited: "Profanity"] me all up! Thx.
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IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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Thanks for the reply. Hope negotiation go well and we have channels back. Will there be credits for missed time of not having channels?
Missing channels
What's going on with E W Scripps contract renewal? Haven't had CBS or ION for over a week.
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Hello @user_3qzdz7 and thank you for reaching out on our Xfinity Community forums for assistance. And thank you @EG for shining a light on this for us! We're definitely here to help! ❤️In order to further assist you, please send us a dire
Problem with the Service Of A New Apartment
Morning, I'm moving to a new apartment and need to transfer my service to the new location. I tested the new apartment's connection and found the internet service is active, but the speed is way lower than the 85mips of my Essentials. Normally I would call Xfinity tech support, but never can get thr
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Password for IMAP
I keep getting a message that says Password incorrect enter password for IMAP account Comcast. How do I fix this?
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Hi user_8zuk62! Thanks for taking the time to reach out on our Xfinity Forum. We most certainly understand your concerns. We are currently in negotiation with Scripps, looking for a deal that will work for both parties. Once a final decision has been
Missing channels
What's going on with E W Scripps contract renewal? Haven't had CBS or ION for over a week.
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user_7pm034 thank you so much for the opportunity to serve you! We do see where the billing discrepency occured, and have creiedted the account in kind to make up for this. All creidts applied will reflect as of your next billling statement, and we a
How Do I File a Complaint??
How do I file a complaint for failure to resolve an ongoing billing issue? I have been to my local Xfinity store every month this year about a problem that began in October 2025 (I am being double charged for a video doorbell). Multiple tickets have been opened and closed with no explanation, and th
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
IS my service activated after seasonal pause
My seasonal period was scheduled to end April 5, 2026. Is my service now activated. I will returning to my home by April 13.
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
missing channels
I just signed a new 5-year contract extension in December. April 1st comcast stopped broadcasting channels #1168 Grit and #1174 Laff. My wife and I view these channels at least 60 percent of the time. However comcast will not negotiate with E.W. Scripp fairly and has stopped my access to these chann
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@user_qxy44e I appreciate you sending the direct message with the additional information, that is helpful. I'll follow up with you there to continue reviewing the line work completion.
SRO no show
i've been trying to get underground service for about a month. utilities have been marked but the field svcs team never shows up despite the chat support telling me scheduled for today 8AM-8PM every single day. i have Starlink equipment but really trying to get a fiber connection. that said it's bee
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smv25 Are you able to access, send, and receive your email from the Xfinity Email portal?
Can no longer send emails
I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app
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Greetings, benw715! We appreciate you posting on our XFINITY Community forum regarding the exposed cable wires around your townhome. I understand how important it is to ensure your home looks nice without any wires showing. Rest assured, you have rea
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Xfinity Outside Cable Box on Side of House
Hello, when I moved into my new house several months ago, Xfinity had to come out and bury the cable line underground to establish service. I live in a townhouse complex, and all of my other neighbors have a plastic Xfinity box concealing the wires on the side of their house. I have called, called,
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