Xfinity Community Forum

Used admin as the user name and password on the label, no luck Thanks for the suggestion

user_twh773

replied

1 hour ago

to the conversation:

0

Xb8 Gateway can’t access admin to change setting

I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in

Question

Have you tried admin for the username and the password that is on the label on the bottom or back panel of the device ?

EG

commented

1 hour ago

to the conversation:

0

1

Xb8 Gateway can’t access admin to change setting

I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in

Question

I appreciate you getting back no matter what username or password I use I get a box saying “ user name or password is incorrect “ I have been trying to access the admin page without success

user_twh773

replied

1 hour ago

to the conversation:

0

Xb8 Gateway can’t access admin to change setting

I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in

Question

U

Subdivision Plat Approval/Will Serve Letter

I have a subdivision plat that needs to be signed by Comcast before it can be recorded. How do I go about getting a Comcast representative's signature?

Question

•

Customer Service

6

1

0

First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t

EG

commented

1 hour ago

to the conversation:

0

Complaint About Internet Service - It Never Works!

Hello, For the last month or so, there have been several days where our internet just does not work. I have restarted our router, and that does not fix the problem. Sometimes we will go an entire day or more without internet access. I have to rely on my cell phone as a wifi hotspot. That's unaccepta

Question

user_zpez6q Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

XfinityBrianH

commented

2 hours ago

to the conversation:

0

U

A way to add channels to thebasic service paid for by my landlord

Part of my rent already pays for basic xfinity in my landlords name. I want to add and pay for extra channels in my name. How does that work?

Question

@user_2dsc87 I completely understand where you're coming from with looking to explore the options for the recall. A payment wouldn't recall, it would just report as paid in full like my coworker had mentioned. Working with our Collections team previo

XfinityJustinC

replied

2 hours ago

to the conversation:

0

U

Debt recall

I am trying to pay an unpaid balance from a divorce several years ago that I did not know about. I called customer service and disputed that I was unsure who to pay as the balance shows as a current balance on my Xfinity account page, however, it also shows as a balance with a debt collection agency

Question

Hi there, @user_gcvxfk! @EG provided you with excellent, correct information above. Are you able to use the printer now?

XfinityRay

commented

2 hours ago

to the conversation:

0

U

live chat, Krishnasai, wifi issues, getting printer back online

PRINTER, ONLINE, WHEN I DIRECT FILE TO PRINT, MESSAGE "PRINTER OFFLINE". Do I use identification of home network or do I use router username and password?

Question

U

I totally agree. The switch is horrible😬

user_th462z

replied

2 hours ago

to the conversation:

0

U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

U

Android Stream Issues.

Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u

Question

•

Xfinity Stream Website

2

0

Our team can attempt to locate the account with your information associated with it to validate the debt from our end. If you could please send me a DM with your first and last name along with your current full-service address and previous addresses

XfinityBradM

replied

2 hours ago

to the conversation:

0

U

Sent to collections

I've been a xfinity customer for many years, always paid on time. Now I'm considering moving to another provider because I was taken to collections marked as from Comcast. It already hit my credit report and I never received mail or email or a phone call inregards to anything like it. My statements

Question

bring back fox to xphintiy

we want our fox channels back

Question

•

Channels and Programming

5

0

U

Thank you user_p4xs90 for the support to my statement to Xfinity/Comcast's horrible decision! I have been a customer for 40 years too. Fees keep going up and up with continuing reductions in services. I will be going to my county government departmen

user_4ofi07

replied

2 hours ago

to the conversation:

0

U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

U

Thank you for your response. from how I understood the conversation with billing/collections last night that an agent through Xfinity/Comcast would be able to recall the debt from the agency thus removing it from my credit report since it was not sol

user_2dsc87

replied

2 hours ago

to the conversation:

0

U

Debt recall

I am trying to pay an unpaid balance from a divorce several years ago that I did not know about. I called customer service and disputed that I was unsure who to pay as the balance shows as a current balance on my Xfinity account page, however, it also shows as a balance with a debt collection agency

Question

user_swbs25 Welcome to our community forum! Thank you for reaching out so we can help you log into your online Viewer profile and Email. Please follow this link: xfinity.com/auth and sign in with your Viewer username and password. If you can't rememb

XfinityEmilyB

replied

2 hours ago

to the conversation:

0

Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

Question

user_swprq9 Thank you for stopping in for help with a disconnection request. WE always hate to see a customer leave, but that is something we can assist with. If you could send our team a direct message with your full name, the name listed on the acc

XfinityAmandaB

commented

2 hours ago

to the conversation:

0

U

cancel services

I need to cancel all of my services today. How do I do that. I don't want to have to schedule a callback and have to wait multiple days to get a call back.

Question

Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

•

Email

7

1

0

S

IPv6 BGP Routing Issue - au.download.windowsupdate.com routed via AS6453 (Tata/Qwilt) instead of Akamai

Hello Comcast Network Team, I am a residential Xfinity customer in the Atlanta, GA area (Chamblee/Stone Mountain area based on tracert hops) experiencing a persistent IPv6 routing issue that is causing Windows Update downloads to fail. The Problem: When resolving au.download.windowsupdate.com over I

Question

•

Your Home Network

6

0

user_2dsc87 Thank you for creating a post on our Community Forums. I'm sorry to hear about the mixed information and confusion. From my understanding, you can make a payment through either the collections agency or through the old Xfinity account, wh

XfinityThomasD

commented

2 hours ago

to the conversation:

0

2

U

Debt recall

I am trying to pay an unpaid balance from a divorce several years ago that I did not know about. I called customer service and disputed that I was unsure who to pay as the balance shows as a current balance on my Xfinity account page, however, it also shows as a balance with a debt collection agency

Question

U

cancel services

I need to cancel all of my services today. How do I do that. I don't want to have to schedule a callback and have to wait multiple days to get a call back.

Question

•

Customer Service

6

2

0