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250 mbps wifi was getting better speed on 300 plan
1 GB getting slower speed than my previous 300mbps plan
Changed to 1 GB plan to avoid a 70% cost increase and now paying more for slower speeds. Not acceptable to charge more and not offer faster speeds
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Current updated status: with the help of a live agent from Xfinity, and situation which could have been more catastrophic, I was able to handle the situation under control, which it appears that the outage issue has been resolved since yesterday. T
Frequent Outages (3 Outages in One Day So Far)
I have experienced 3 outages in less than 24 hours, and I am concerned about the frequency of these interruptions. I was previously given the option to upgrade my current modem. However, I was told by a supervisor that my current modem is the best modem for our current Internet setup. I had also tri
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Hello @user_6822310, thank you for taking the time to leave a post. Sorry you’re experiencing slower speeds after upgrading your plan. I can understand your disappointment, especially when the change was meant to provide you with faster se
1 GB getting slower speed than my previous 300mbps plan
Changed to 1 GB plan to avoid a 70% cost increase and now paying more for slower speeds. Not acceptable to charge more and not offer faster speeds
Question
Got charged for last 2 years ($1000 +) for a line that i never requested and i wan not aware of
I got charged for a line that i was not aware of... How can xfinity sell 2 new lines on same DEVICE at same time when customer never requested 2? My only fault is i believed all charges on my credit card from XFINITY as valid until recently i realized that i was getting charged for services never de
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Billing
user_ktu418 Thank you for taking the time to reach out to us here on our Xfintiy Forums. We truly appreciate your business and I want to personally thank you for your service. We honor our Military members and veterans with special offers, such as a
Loyalty tax
With all the rising expenses in this country, I feel Comcast could help out in a meaningful way. I always see discounts for new customers but never for loyal customers. Your national image would greatly improve if you started giving discounts to customers like me who have been a loyal customer for t
Question
user_fy3bv6 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your request, do you have any particular reaso
Request to Cancel Internet Service Without a Phone Call
I'd like to cancel my Xfinity Internet service, but I don't want to schedule a callback or make a phone call. I've already contacted live chat support, but they were unable to process my cancellation online. Could an Xfinity Support representative please help me complete the cancellation through dir
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1 GB getting slower speed than my previous 300mbps plan
Changed to 1 GB plan to avoid a 70% cost increase and now paying more for slower speeds. Not acceptable to charge more and not offer faster speeds
Question
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Customer Service
jamc9988 Thanks for reaching out to us about recent service issues affecting your area. I would be happy to review the current status of your service signals when you are ready, but we will need to make sure there is no current issues as well before
Frequent Outages (3 Outages in One Day So Far)
I have experienced 3 outages in less than 24 hours, and I am concerned about the frequency of these interruptions. I was previously given the option to upgrade my current modem. However, I was told by a supervisor that my current modem is the best modem for our current Internet setup. I had also tri
Question
They recently updated the gateway's firmware. You may now have to turn on the admin tool access first in the Xfinity App; https://www.xfinity.com/support/articles/admin-tool-access
How do I turn on 5ghz?
My 5ghz is completely off and only have 2.4ghz and I tried to long into the admin too but it won’t let me in, so what’s the problem
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Okay. Figuring out how to do so now.
Corporate Number
I signed up for the free service for a year through the Xfinity App on my phone on August 23rd. I clicked the promotion in the app and followed the steps. It allowed me to sign up for the line. On October 26th my line got suspended. I have been on endless chats and calls regarding the situation. I h
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Hello @user_t1ubha, thank you for taking the time to leave a post. Sorry you’ve had to deal with this for so long, especially after canceling your services, returning the equipment, and spending hours trying to get the continued charges resolve
canceled account still being charged
In June I canceled my service at [Edited: "Personal Information"] and returned all equipment to 4039 Carpenter Rd, Ypsilanti, MI 48197 the second week of June. I was moving and returned modem and unused, unopened phone. Xfinity continues to bill me and take funds from my bank account. I call every m
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Hi there, do you still need some help with the device?
Transferred to Mobile but no service
Just activated Xfinity Mobile and transferred but no service when done. What do I do?
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@user_3sg8va Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to look into that with you and see what that charge is about. To get stated, please send a direct message with your full name and address.
Installation fee
I am being charged an "installation fee" after a technician came by last month to activate it. At no point was I told of a fee, even after speaking to different Xfinity employees before finally getting a technician out. Why am I being charged a $100 installation fee? My internet is included in the c
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Thank you for your 20+ years of loyalty @user_rakzhf . All of us appreciate your business. We would be happy to take a look at your account with you to see if there is any way to lower your monthly expenses. If you are interested in an account revie
Billing issue, looking to cancel service!!
I've been a customer for 20+ years. My bill was $62 and went up substantially!! I am disabled and on a fixed income and cannot afford your fees for internet only. Please adjust my bill back to the current plan, or have someone contact me regarding canceling my service. I look forward to your respons
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Modem installed, but old modem is still on account
I have a certified Next-Gen Hitron CODA56 modem. It is pulling a legacy bootfile and capping my speeds. Of primary concern is the upload speeds, it is only at 40 Mbps. How can I have my old modem removed from my account entirely, re-add the new MAC address, and push the Next-Gen bootfile? Do I have
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Loyalty tax
With all the rising expenses in this country, I feel Comcast could help out in a meaningful way. I always see discounts for new customers but never for loyal customers. Your national image would greatly improve if you started giving discounts to customers like me who have been a loyal customer for t
Question
•
Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Installation fee
I am being charged an "installation fee" after a technician came by last month to activate it. At no point was I told of a fee, even after speaking to different Xfinity employees before finally getting a technician out. Why am I being charged a $100 installation fee? My internet is included in the c
Question
Unable to view saved shows or live tv on app
My Xfinity Stream app is not working on my Samsung Galaxy phone while I am traveling. Both live TV and completed DVR recordings appear in the app, but when I try to watch anything, the loading circle spins continuously and nothing plays. I have already tested Wi-Fi and mobile data, force-stopped the
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Xfinity Stream Website
user_pbjvpz Hi there! Thank you so much for using our Forums and for contacting us. I see you would like to get one of our Modems, I am happy to assist with that. Did you want it to be shipped? If you wanted to pick one up you can swing by our servic
XfinityJorge
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Selected use own equipment but would like to request a gateway
My equipment is not supported so I’d like to request a gateway
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