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You’re no bother at all, we’re here to help @david.g1! While the Xi6 can manage and view DVR recordings, the box itself does not have any physical DVR storage. Could you please send our team a direct message with your full name and full a
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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user_3uva8d, I would follow up with NOW support directly here: https://www.xfinity.com/support/now, and you can use the Xfinity Assistant if you need additional guidance.
Refund
How do I go about getting a refund after paying for my now internet service and it hasn't working in over 30 hours. I've spent multiple hours troubleshooting with chat and even had a technician out for two hours just to say my account is the problem. Yet again to be sent to the storefront and they s
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Sorry to keep asking, but I did some research on the capabilities of the Xi6. Some of Xfinity's pages say Xi6 does not have DVR capability and some page say it does! What is the accurate information?
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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I appreciate you checking @NPC000710. Do you happen to know if the device has a second eSIM installed? You can usually check by selecting 'SIM Manager'.
S22 ultra 5g and wifi only, no 4g or 3g
So I had an S10 Plus for the longest time I finally broke down and thought I would get an upgraded phone. I googled and searched then bought on Amazon an S22 ultra 12gig ram and 1tb memory. When I went to Xfinity to ask them if I can have them swap out my old phone for this new phone, all they did w
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Xfinity Mobile vzwinternet
S22 ultra 5g and wifi only, no 4g or 3g
So I had an S10 Plus for the longest time I finally broke down and thought I would get an upgraded phone. I googled and searched then bought on Amazon an S22 ultra 12gig ram and 1tb memory. When I went to Xfinity to ask them if I can have them swap out my old phone for this new phone, all they did w
Question
I appreciate you checking @NPC000710. Could you please go into the settings, then Connections and select Mobile Networks and let us know what you have selected?
S22 ultra 5g and wifi only, no 4g or 3g
So I had an S10 Plus for the longest time I finally broke down and thought I would get an upgraded phone. I googled and searched then bought on Amazon an S22 ultra 12gig ram and 1tb memory. When I went to Xfinity to ask them if I can have them swap out my old phone for this new phone, all they did w
Question
@XfinityJon I thought my post is public, yes it is compatible
S22 ultra 5g and wifi only, no 4g or 3g
So I had an S10 Plus for the longest time I finally broke down and thought I would get an upgraded phone. I googled and searched then bought on Amazon an S22 ultra 12gig ram and 1tb memory. When I went to Xfinity to ask them if I can have them swap out my old phone for this new phone, all they did w
Question
I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes
Bring your own device incentive
We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email
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Cancellation Request + Unable to schedule callback
Hi, I need to cancel my internet service. When I go on chat to request this, it directs me to schedule a callback. The callback link is repeatedly throwing an error that reads "
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Your Home Network
@XfinityDuron I have not spoken to anyone since my last conversation with David on Feb. 20, 2026. This is frustrating and as a Diamond customer, I would expect better customer service, but this experience has shown me that Xfinity does not care abou
Bring your own device incentive
We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email
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Hello user_ofg4k7, and thank you for taking the time to bring your experience to our community 👍 Rest assured you're in the right place, and I want to do everything I can to help make things right! More than anything we appreciate you bringing your
Absolutely bait and switch company
I was baited into switching from Verizon to xfinity in January of 2025. I was told we will give you 500 for each of your trade ins if you switch which I probably shouldn't have accepted becuase the phones I traded were worth more. Than was also told they would payoff my remaining balances 500 per ph
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HI there, @user_ul2oqu! Congratulations on continuing your education! That's awesome! You are correct that the fee would be for a returned payment. That is charged when a payment is returned from the bank. That is a valid charge so we are unable to c
Eft/Echeck Return Fee, Request for possible waived fee
Hi there! I looked at my Xfinity bill for the month of February, and it shows that I have a one-time charge of $25 (echeck/eft return fee), and I looked it up and states it could be due to previous insufficient funds when paying or an account error. I am a college student and was home for winter bre
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Same issue here. It started this weekend for me. I'm trying to watch Seal Team. I've watch these episodes before without issue. Launching the Paramount app via my wired cable box and X1 remote.
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Eft/Echeck Return Fee, Request for possible waived fee
Hi there! I looked at my Xfinity bill for the month of February, and it shows that I have a one-time charge of $25 (echeck/eft return fee), and I looked it up and states it could be due to previous insufficient funds when paying or an account error. I am a college student and was home for winter bre
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Billing
When do routers get replaced with more modern ones
I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology
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Your Home Network
user_rhsjf8, hello there and thanks for reaching out. I understand your concerns. I apologize about your experience. I will take a look for you to review this issue at hand. To move forward with your concern, please send us a direct message with your
Refund Not Received for Canceled Duplicate Account
Hello, I am requesting immediate assistance regarding a duplicate account that was created without my authorization and a refund that has still not been issued. In December 2025, I created an account online and was instructed to pick up a modem at an Xfinity store. At the store, a representative tol
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Thank you for reaching out to our team. If you are still experiencing those issues I will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct messa
Massive Packet Loss Spikes after recent network maintenance
I have noticed recently that after some work was done by Xfinity in my area, I will experience massive packet loss spikes and ping spikes while playing games every 5 minutes or so. It's sometimes so severe that I am disconnected from my game. I have tried many different troubleshooting techniques. I
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Refund Not Received for Canceled Duplicate Account
Hello, I am requesting immediate assistance regarding a duplicate account that was created without my authorization and a refund that has still not been issued. In December 2025, I created an account online and was instructed to pick up a modem at an Xfinity store. At the store, a representative tol
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Billing
user_nghv5y, hello there and thanks for reaching out. I understand the need of your Comcast email adress. Have you made sure your third-party access has been allowed? Additional to doing that, can you sign out and sign back in ensuring all settings a
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SMTP server
I have a MacBook and an iPhone and neither will let me send an emaiI from my Comcast Email address. I can receive emails just fine. All the SMTP settings seem fine. What else can I do?
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