Xfinity Community Forum

Need assistance with xFi Complete Whole Home WiFi Guarantee evaluation

I am experiencing frequent Wi-Fi drops and need an agent to assist with my account's xFi Complete WiFi Boost Pod evaluation, as the app is only showing the paid purchase option.

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Customer Service

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Thanks for posting on our community forums, lt62. We can handle complaints here. What's your complaint about?

XfinityDilary

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38 minutes ago

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complaint

how i can email my complaint to the Comcast \ xFinity headquarters ?

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I am on week 3 of the missing channels. I have put 10+ hours in trouble shooting with agents. I also explained to them that the issue is on their end, since the same thing happened in December. I was basically told they cannot help me since more peop

user_smuhof

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43 minutes ago

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Xfinity Stream app not showing LiveTV channels, only TV GO channels

**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a

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DreamSayerZ - Are you shopping online for services? We cannot clear out what is in your cart. Have you tried clearing cache and cookies on your device?

XfinityThomasA

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43 minutes ago

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Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone

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@mboutin I feel it would be best to provide our CSA Team's contact info to your bank, so they can reach out directly. We appreciate your assistance with this.

XfinityLinda

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43 minutes ago

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Comcast Landline breached

My bank notified me that there was a breach that was executed by using my Comcast landline to complete the secondary authentication. The bad actor was able to direct my bank's system to send the verification code as a phone call. The phone never rang at my home. With this, they were able to access m

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May 19, 2026 the problem has returned. DVR recordings are not showing up when pushing the last watched button only channels last watched second time in a week this has happened. Three hours of my life talking to bots and chats. Certainly no one from

fishfix

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45 minutes ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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@XfinityThomasA Are you able to delete all carts associated with my address? I'm having trouble checking out different options and there are items stuck in there I cannot get rid of.

DreamSayerZ

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49 minutes ago

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Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone

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DreamSayerZ - Thank you so much for taking the time to share those steps with the community! We truly appreciate you contributing in a way that helps other readers—it really reflects the spirit of the Xfinity Forums. We’re grateful to hav

XfinityThomasA

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53 minutes ago

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Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone

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Account update

Have I got two accounts now with xfinity

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Sign-In and Account Management

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@user_ny2gfg Thanks for confirming! I would be happy to look into the ad issue on our end. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessar

XfinityJeniece

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56 minutes ago

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Streamsaver Disney+ Hulu no adds not working

I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disne

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Billing issues, poor service and basic operations [Edited]

I am extreamly upset. I have spent 1 week, over 5 hours, and 6 agents to get the following issues fixed. I have never been more upset or had a worse experience with any company. I had a contract that had a loyalty discount for 11 monts. it started in september and then with no notification or reason

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Customer Service

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So it is an option? ??? what happened if I do not migrate?

user_fj79by

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59 minutes ago

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Comcast email transition

I heard Comcast email is switching to yahoo or something??? Do I need to do something? My email ends in @Comcast.net

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It could be either as you have the ability make any email address your primary for the account. I would try both if you're not sure.

XfinitySeth

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1 hour ago

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Peacock problems activating

So I'm over at www.xfinity.com/yoursubscriptions and it says "Activatation required" and "activate'. I hit the "activate" button to head to get the new pop up that says "active peacock premium" which takes me to https://www.peacocktv.com/partner/failure. I'm not sure why I'm getting the failure mess

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I haven’t any ads had any so far

user_ny2gfg

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1 hour ago

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Streamsaver Disney+ Hulu no adds not working

I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disne

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@XfinitySara Yes, like what is shown there. It took me a while to get there because of all the errors. But once I did, that took care of it!

DreamSayerZ

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1 hour ago

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Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone

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@EG I'll post updates as we make progress

Californiadrops

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1 hour ago

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Repeated Internet Drops (T3 timeouts and Channel Errors)

I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points

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@XfinityRaul Thank you. Just sent a note to support.

Californiadrops

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1 hour ago

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Repeated Internet Drops (T3 timeouts and Channel Errors)

I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points

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@user_3qn4yq We would be happy to take another look at this issue for you! This would be the best steps to get this resolved for you. Since it has been a few days, if you can please reach back out.

XfinityJeniece

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1 hour ago

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Burying a cable

Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?

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I've been having this same issue for three weeks. I never received an activation email and there is nothing to click to activate hulu or Disney+ when I go to xfinity.com/your subscriptions. Today Xfinity resubmitted my plan and I still got no

user_z6q1jy

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1 hour ago

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Can’t activate Hulu and Disney.

Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?

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I have already done this, but it did not work. Any other suggestions?

user_3qn4yq

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1 hour ago

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Burying a cable

Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?

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