Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (428.4K)
Xfinity Mobile only Fees after moving services
I was overcharged by over $300 over several months after I moved my services to my new address. It seems only my internet was moved and my mobile services were not, so I was overcharged $25 per lines (I had 2, so $50 per month). I contacted xfinity mobile as soon as I noticed and the agent assured m
Question
•
Plan
Billing
Once again, after a 25 plus year customer my bill increased - it seems the bundles/discounts only apply to new customers. On-line chat is virtually useless and very frustrating. I went to Xfinity store, talked with a very nice gentleman, he said the best he could do to lower cost a little was to cha
Question
•
Billing
Charging Late Fees When You Have Auto Pay
As a 5 yrs customers, Xfinity is now pushing out customers, that pay On Time. I have been on the phone for a total of 3 hours, only to talk to 8 diff people in 5 different countries, to rude, disrespecting C.S. reps by talking over you, not letting you talk or ask questions, only to not have fixed t
Question
•
Billing
Starting to hate it here
I have never encountered so many darn issues, trying to get a service address changed. Your software is trash, the ai is trash. Ergonomically this is terrible
Question
•
Customer Service
Free Peacock Premium with Platinum Rewards Status
I logged into my https://customer.xfinity.com/membership page. I don't see any Free Peacock banner under my rewards
Question
•
Channels and Programming
Requesting Assistance with Account Cancellation
I would like to cancel my service. Please reach out so I can provide my account details privately.
Question
•
Your Home Network
user_h4eqb0 I'm sorry to hear you're having trouble with our automated troubleshooting service. I can understand your frustration, and I'd like to help. What specific issues are you currently experiencing?
schedule a technician
I need to schedule a technician for the street lines, not the home. We had one technician out a few weeks ago who checked everything and said the issues we were having were due to the signal at the street, but that's not something he could address and would have to get another technician out. If tha
Question
ret60sp Unfortunately, it's not something we can remove.
terms of service
I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract
Question
user_zvwox2, I thank you for reaching out to let us know about the situation. I can see this hasn't been frustrating, and you'd like to see some accountability regarding the actions taken. I'll be glad to review the interactions and notes on our end.
Rate increase
I have been a loyal customer for over 20 years. My rate for the Triple Play increased over 18% from this year, and over 10% from the last year. I talked with your retention rep, and he wouldn't offer me any discount. I have now shopped with other companies and found that I will be able to save over
Question
Hi this is david, four year Xfinity subscriber. My internet cut out all of a sudden. I'm able to use my cell phone by logging into someone else's Xfinity wi-fi, thank you very much. However I can't use my computer and my television. Please help me a
tech support
I'm trying to contact someone in tech support for a problem I'm having with my mobile account. Who or where can I turn to?
Question
Hello @user_uxzrzp, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If your eligible for a payment arrangement you will be able to get that setup through the Xfinity App or Onli
Payment arrangement
My payment is due on January 26th however the money will not be there. Is a payment arrangement possible
Question
Support issue along with very inadequate customer service.
I have been having an issue with my line to where I get an, "Invalid US Number" error on multiple authentication sources. I am also unable to actually receive any kind of 2 factor authentication. This is very frustrating to deal with. On top of that, I sat on the phone for 42 minutes in-between hold
Question
•
Customer Service
Direct Message
Is the battery back up device included with the lease of the Pro WiFi Extender, or is it a separate purchase?
Question
•
Your Home Network
Does anyone know where will one update the email passowrd after the Comcast to Yahoo migration is done? Where will one have to go to do that?
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
@karkrazy13 You're welcome. My team is here if you should have any further questions.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
Hey @Uzivert, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you being a part of our Xfinity Community here. On January 21, 2026, the Xfinity Rewards program was retired and we launched a new experience calle
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
Question
@XfinityShawn So, there IS a catch. I can only get the free smartwatch if I link it to my Xfinity Mobile account and pay $10/mo. Got it, thank you.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
Hello anyone's there, this is the second time now. Can you please help me with this one cuz I don't have any connection now I'm out of the line. I did give her everything but she I don't know what she did but I don't have any any anything now to call
Phone line
I was talking to you one of your colleagues. My name is Joseph Cabral. Michael, but I was trying to switch my number to Xfinity. I just gave her everything every detail but where we were talking in the middle of any on somewhere I don't know get disconnected so I could not even have my number. It's
Question
Find any fix? I have the same problem. I upgraded my modem and now the ps5 has trouble connecting to wifi.
Casillas707
commented
6 hours ago
to the conversation:
0
0
Ps5 network unstable with no known fix
The ps5 is connected via wireless connection through XFinity supplied gateway. Tests run at about 40 mbps download, and 20 mbps upload. While using Playstation's game streaming, the game lags tremendously before crashing. Every other device works great. Restarting the ps5 and the gateway did not wor
Question