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Yes, I'm still experiencing issues with pixelation on the local HD NYC channels. I've tried unplugging the box from the wall, unplugging the power cord from the box and making sure the cables are as tight as can be, but the pixelation continues. A te
Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?
Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t
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@XfinityPaula The security block is preventing any sort of electronic access or payment of any kind online, from the app, or even with assistance in-person at a store. The only means that currently works is paying with cash at a store kiosk.
Security block preventing access to payment portal
I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h
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Xfinity is scamming us
We are being charged $22 every month since October 2025 for Xfinity mobile even though we do not have a mobile account. We call Xfinity, they say it’s fraud. We call the bank, the confirm it’s coming from Xfinity. We tell the bank to not authorize the payment, Xfinity sends us to a debt collector. W
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Plan
NFL Network
Get NFL Network back now or I’m switching to Verizon. Football season starts in about 7 weeks
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Channels and Programming
Not sure if this will fix it, but try cloning the MAC address of the PC that works into the Microtek's MAC address cloning feature. Then reboot / powercycle the Netgear modem and see. Good luck !
Netgear Nighthawk CM3000 Locks Upstream Temporarily after Reboot
Hello, I recently updated the firmware on my Mikrotik RB5009 router and when the RB5009 rebooted after it was installed, I no longer had internet. After hour of troubleshooting on my end, I traced it to an ISP problem. I called Xfinity which conferenced in a Netgear Support Agent who had me reset th
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No. I have received a message that they are still working on it. It was supposed to show up in my purchases on the 21st, but there is still a problem with it.
Missing Purchase
We were offered the ability to watch, and then keep the movie "Inception". I redeemed the offer and the app shows that it was redeemed. More than 24 hours later, and the movie has not shown up in our "purchases".
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Hi there, @user_5hkrqi. Thanks for reaching out to us here on the Community Forum. It sounds like you may be coming off of a promotion or introductory rate. We can check and see if there are any other promotions you may be eligible for. Please send
Offer for reduced rate plan
I've been an Xfinity customer since 2022, but next month my plan cost is almost doubling, which is quite unreasonable. Im trying to look for offers to get the rate down but agents aren't able to help me
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Hi there @user_927538. I am sorry to hear that you are still having issues with your Internet service. Now we do not have a number to tier 2, only way to get in contact with them is by opening another ticket for you. Lets take a look at this for you.
Internet issues complaint
I've been dealing with Internet issues for 2 months I've spoken to tier 2 about 6 times but I've lost their number and Comcast won't give it to me. I have cell phone dropped calls, dropped emails while writing, very slow speeds to open websites, websites won't open, access denied while attempting to
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Good Morning, @user_h1ns5n! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the need to cancel the services with moving out of the country, and I would be happy to help with the request. I
Xfinity Support
I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone, because I have moved to another country. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.
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Router Did Not Get Delivered
Good Morning, I am currently moving and so yesterday, I got a message that the router was delivered however I was not home. I got an email yesterday with a picture saying the router was delivered. The router was not delivered to my apartment because I checked late last night and earlier this morning
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Your Home Network
iOS 26.5: Xfinity Mobile 'Spam' call filtering not silencing calls / not sending to voicemail
I'm having an issue with the Spam call filtering feature on my iPhone (iOS 26.5) with Xfinity Mobile. Under Settings → Apps → Phone → Call Filtering, I have the "Spam" toggle turned on, and Unknown Callers is off. According to the description right there in Settings, calls identified as spam or frau
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Network
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Offer for reduced rate plan
I've been an Xfinity customer since 2022, but next month my plan cost is almost doubling, which is quite unreasonable. Im trying to look for offers to get the rate down but agents aren't able to help me
Question
@user_jnn46 This is a great question. Most basic line digs take up to fourteen business days. Our team can certainly check for you. Can you please direct message me your first and last name along with your full service address so I can assist you fur
construction issue
An xfinity tech installed a drop line for my neighbors cable which runs thru my entire yard , my back yard and his back yard and goes to the back of his mobile home. Thw utility line marking crew has marked my yard where they can dig. I want to know when this job is going to be completed since it,s
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support
I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone, because I have moved to another country. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.
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@user_36e0g0 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appre
Billing Issue [Edited]
Let me start out by saying I had Comcast for over 10 years for internet services! Maybe a issue here and there nothing major! Was happy with my internet services but they convinced me to get the bundle deal cell & internet to save money! So excited I decided to upgrade and swap my phone for a new on
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Grandpamez Hey 👋 For information about your payment options we have this great link you can use to find what billing details you are looking for. To manage your Comcast/Xfinity Autopay, open the Xfinity app on your phone (or log into Xfinity On
Auto pay
Please let me know how I have my auto pay set up for my Xfinity account ending in [Edited: "Personal Information"]
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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My sister passed away and I want to continue her xfinity account.
My sister passed away and I'd like to continue her xfinity account. The problem is her account was sent to her work email and work cell phone which I no longer have possession. Can I have the account changed to my information to continue payments and not have to start a new account. This will only l
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