Xfinity Community Forum

Hello @user_q13734! As a reminder, since this is exterior work, your presence at home isn't usually required. This means the appointment date remains tentative until the work is finished. Once scheduled, completion typically takes up to 14 business d

XfinityQuemekia

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1 hour ago

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2 No Shows in 2 Days

Yesterday my technician did not show up for my confirmed appointment. So after scrambling to make arrangements for work today, I rescheduled for a new appointment today. No one showed AGAIN, and when I contacted Xfinity they said that I cancelled the appointment. I NEVER CANCELLED! I never even rece

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@user_gywwkk Could not block ads without paying $4.95/month I don't have to pay extra to use a browser ad block extension.

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Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why

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Good Afternoon, @JayRodz413! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the installment plans, it certainly is not what we want for our customers. Typ

XfinityAdrienne

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I need help

I made a installment plan plus I paid 50 dollars to restore service. The service restored for 1 day and now its disconnected again and telling me to pay another 50 dollars

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Remove landline service

Hello I want to remove my landline service

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Home Phone Service & Equipment

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Universal Studios

Hello i redeemed my universal ticketsbut i had a question are the tickets for two people or one person?

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Xfinity Compliments

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Xfinity has taken advantage of me for over a year and a half

I was Xfinity customer for over a year and a half paying for a piece of equipment that I was not supposed to be paying for. While trying to get this resolved over the past year and a half I've been made more promises that it's going to be rectified that is is rectified and nothing has been rectified

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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I need help

I made a installment plan plus I paid 50 dollars to restore service. The service restored for 1 day and now its disconnected again and telling me to pay another 50 dollars

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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1 hour ago

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Wifi connected no internet

Tried resetting modem and router multiple times. Forgot device from phones and tvs. Reset. Modem is not showing interent.

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Plan

I want to talk to an agent about my plan

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Customer Service

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Xfinity cable laying in my front yard, unburied

Monday, May 11, 2026 @ 1739 hrs, Day 53 of having my Xfinity cable laying in my yard. Xfinity Support send me a message on Tuesday, May 5, 2026 @ 1522 hrs, letting me know that the (cable) burial was completed on Friday (no date given but I assume it was Friday, May 1, 2026). I HAD been providing a

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Customer Service

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Wifi connected no internet

Tried resetting modem and router multiple times. Forgot device from phones and tvs. Reset. Modem is not showing interent.

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Your Home Network

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@user_7a1ra8 I put in my login and password and I can’t access my email If you are a new customer you won't have an email address. Comcast stopped giving them out a year ago. If you're not a new customer go here: https:/

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How to access my Comcast’s email

I put in my login and password and I can’t access my email

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@user_6ntbev It can take up to 14 weeks after activating your service before getting a gift card that was a part of a promotion. If you only signed up over a week ago you would not see anything in the incentive tracker yet.

XfinityAbby

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Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod

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I need help

I made a installment plan plus I paid 50 dollars to restore service. The service restored for 1 day and now its disconnected again and telling me to pay another 50 dollars

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Billing

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I'm not sure what you mean by what time I signed up over a week ago now I have Xfinity Internet and mobile

user_6ntbev

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Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod

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Good afternoon @user_c4lnvw, and thank you for reaching out on our Community Forums regarding your refund concerns-we appreciate you contacting us. To get started, may I please confirm whether your plan was successfully updated? Refunds are typically

XfinityAlyssaA

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Refund refused after plan change glitch — need escalation

Longtime customer (since December 2014) needing help with a billing dispute that multiple front-line agents have been unable to resolve. The issue: On February 1, 2026, I called to renew my plan after my prior promotion expired and agreed to new promotional pricing. Due to a technical glitch on Xfin

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Samsung TV and Xfinity Xi6-A box

I've seen posts over the last three years about how Samsung TVs are not connecting to Xfinity. Some blame Comcast, others point to WiFI protocols or security protocols on the internet. I would hope that Comcast has solved this problem by now, or at least can tell us what to do! I have an older model

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@XfinityOrlandoM What a horrible suggestion.

SgtPepper42

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400 bad request on chrome

I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.

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2 No Shows in 2 Days

Yesterday my technician did not show up for my confirmed appointment. So after scrambling to make arrangements for work today, I rescheduled for a new appointment today. No one showed AGAIN, and when I contacted Xfinity they said that I cancelled the appointment. I NEVER CANCELLED! I never even rece

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Customer Service

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Hello @user_6ntbev thank you for reaching out on our community forum! Around what time did you sign up for Xfinity? Also was the incentive included in an internet promotion?

XfinityAbby

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1 hour ago

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Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod

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