Xfinity Community Forum

Peacock Subscription Activation

I am attempting to activate my free peacock service however when i click "manage streaming" it leads me to the page " We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." what do i do now?

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Customer Service

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Cancel my service

Hi Team, I am returning back to my home country due to some personal issues. I have returned the device in Xfinity store. Now i want to cancel my internet service. Could you help me with that. Thanks

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Your Home Network

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Awesome, keep us posted on the results!

XfinitySean

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8 hours ago

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Peacock Activation

When I select "Activate" with regards to Peacock, a pop-displays, saying: "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I've been trying for several days now. Could someone assist me please?

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It is Xfinity Gig+ internet. I will try incognito mode.

user_dir8tq

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8 hours ago

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Peacock Activation

When I select "Activate" with regards to Peacock, a pop-displays, saying: "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I've been trying for several days now. Could someone assist me please?

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Hi there user_dir8tq, we appreciate you joining us here in the community forums! There's a lot of great content that comes with Peacock Premium, so I apologize that you're running into issues activating your account! For clarification, was this offer

XfinitySean

commented

8 hours ago

to the conversation:

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Peacock Activation

When I select "Activate" with regards to Peacock, a pop-displays, saying: "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I've been trying for several days now. Could someone assist me please?

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@user_vms00n My team can help with your billing concerns today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support". As you type,

XfinityShawn

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8 hours ago

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Seeing bill after cancellation over call

I called xfinity a week ago to cancel my services after current billing cycle (one already paid for) ends. This cycle ends August 18, per my understanding. This call was 20 minutes long. Already annoying but accepted the time cost. I did not get any written confirmation for my cancellation. I just g

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Account suspended

Ok well my service has not been working correctly for a while and every time I have a tech appointment they never show up i finally got a tech and now it was working great after being told i was receiving credit i never received. I'm on disability and fixed income and now i am without my services

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Devices and Equipment

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Peacock Activation

When I select "Activate" with regards to Peacock, a pop-displays, saying: "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I've been trying for several days now. Could someone assist me please?

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Customer Service

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Pixel on discovery can't watch anything

I cant watch discovery because of a pixels problem. Unplugged/ shutoff/ 3 times! Nothing works its very annoying.

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X1

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Happened to me too! Their chat system said they cancelled and then I just got an email that I was billed $30. Chatted with them again today and they said they would not give me a refund.

user_vms00n

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9 hours ago

to the conversation:

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Seeing bill after cancellation over call

I called xfinity a week ago to cancel my services after current billing cycle (one already paid for) ends. This cycle ends August 18, per my understanding. This call was 20 minutes long. Already annoying but accepted the time cost. I did not get any written confirmation for my cancellation. I just g

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The EXACT SAME THING is happening to me and I have called Xfinity 4 times in 2 days and they aren’t fixing it!

user_7pf35z

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9 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Order update

I ordered the new z8. Got a confirmation number and haven't heard anything since. It's been a few weeks.

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Devices

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@user_inp7wh, thanks for taking the time to post on our Xfinity Community Forums page. Typically, if you cancel your service for a future date that does not stop statements from generating like they usually do. Once the service is disconnected a fina

XfinityAbel

commented

9 hours ago

to the conversation:

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Seeing bill after cancellation over call

I called xfinity a week ago to cancel my services after current billing cycle (one already paid for) ends. This cycle ends August 18, per my understanding. This call was 20 minutes long. Already annoying but accepted the time cost. I did not get any written confirmation for my cancellation. I just g

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NOW Internet Account Conflict – Open Order Preventing Service Activation

Dear NOW Internet Support, I am contacting you regarding an account issue that is preventing me from accessing and activating my NOW Internet service. I previously used NOW Internet at this address last year and would like to use the service again this year. On August 13, I attempted to delete my pr

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Your Home Network

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We have to adhere to the same 90-day policy that our CSA quoted you on. The email address is not able to be made functional again due to the inactivity policy, unfortunately. Even with us being the Corporate Digital Care Team, we do not have the abil

XfinitySeth

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9 hours ago

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Subject: Active Customer - Requesting Tier 3 Help to Re-Link Deleted Inactive Username (Holding State)

I am an active, paying Xfinity Internet customer. My secondary Xfinity username/email [Edited: Personal Information] was removed from my account dashboard due to the 90-day inactivity policy. Phone support states they cannot reactivate it. I understand that the inbox data is permanently gone, which

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💯 agree! I have DIRECTV as well, their UI blows Xfinity away!

Rrichardii

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9 hours ago

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Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

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Seeing bill after cancellation over call

I called xfinity a week ago to cancel my services after current billing cycle (one already paid for) ends. This cycle ends August 18, per my understanding. This call was 20 minutes long. Already annoying but accepted the time cost. I did not get any written confirmation for my cancellation. I just g

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Billing

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user_m24oec - Thank you for your feedback and for choosing Xfinity as your service provider for the past 17 years. We truly appreciate your loyalty and the trust you've placed in us over the years. This is not the experience we want any customer to h

XfinityThomasA

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9 hours ago

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The ABSOLUTE WORST Customer NON SERVICE

After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were t

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As I mentioned, I do not need to restore the email inbox. I need the email functional as it is linked to important accounts. Can someone from Corporate Digital Care Team please review.

user_lyjs45

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9 hours ago

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Subject: Active Customer - Requesting Tier 3 Help to Re-Link Deleted Inactive Username (Holding State)

I am an active, paying Xfinity Internet customer. My secondary Xfinity username/email [Edited: Personal Information] was removed from my account dashboard due to the 90-day inactivity policy. Phone support states they cannot reactivate it. I understand that the inbox data is permanently gone, which

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user_xiqs7c -It's important to us that you're able to enjoy your favorite shows without interruption! To help us better understand what's happening, are the TVs the only devices having trouble connecting to the internet, or are other devices affected

XfinityThomasA

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10 hours ago

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techinal support

Both of my tvs are not working just have dots going across screen

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