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@user_sxct70 Let us know if you continue to have issues after the swap. My team wants to make sure this gets resolved.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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New Customer Service Failure: 4 No-Shows and 2 Weeks Without Internet
am writing this because I am beyond frustrated and frankly shocked at the level of service I’ve received as a brand-new customer. I signed up for service and was promised an installation last Saturday. It has been a downhill experience ever since: Saturday (initial apt): Tech arrived but stated they
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Your Home Network
glad to know this isn't just happening to me with the app. it's been going on for over a week now..I can only access rewards through the webpage
App malfunctioning!!!!
NO ONE IS RESPONDING TO my rewards portion of the xfinity APP that's MALFUNCTIONING!!! PLEASE RESPOND TO THIS PROBLEM!!!!
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Accepted Solution
Thanks for working with our team to get the arm/disarm button working again, @user_6zu3mq! Our community is filled with knowledge to fix any problem. We appreciate that you are part of it! For community knowledge, when your account is linked to mor
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
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Thanks for working with our team to get the arm/disarm button working again, @user_6zu3mq! Our community is filled with knowledge to fix any problem. We appreciate that you are part of it! For community knowledge, when your account is linked to mor
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
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This is just a post for closure on this issue. I worked with someone through direct message and we found that my issue occurred when I linked a relative's account to my Xfinity ID and it became the default account under my ID. I followed the below st
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
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@user_za4rku Thank you for sharing your resolution.
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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I need to reduce my bill
Please send me a copy of my bill and what I am paying for.
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Customer Service
@SadSkye7 I followed the prompts to convert to yahoo based on many emails from xfinity saying I had to and now I can't get into my comcast account and I hate yahoo email! How can I get back????????? Once you've migrated you can't come back.
Reactivating my Comcast email address
I activated my Disney plus, Hulu package using my Comcast email address because I thought I had to. When I went to sign into Disney, it sent a code to my email that I can’t access because my Comcast email has been deactivated, probably for at least a year now. I can’t figure out any way to reactivat
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@user_Joel I'm going to tell you something I told another customer. Send spam and phishing emails ONLY to Comcast or you're going to end up with a lot of unforeseen problems, like they did.
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
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Xfinity communications box
Hello, I was involved in an accident on March 6th in which I pulled into the parking lot of a gas station and while doing so drove over an Xfinity communications box embedded in the roadway and it collapsed under my vehicle. The front of my vehicle fell into the communications box damaging the front
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Getting Started
@user_dev51v how do I find old Comcast emails? Can you give us more information about what you're looking for?
My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?
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@southendjohn thanks for letting us know. I will submit feedback regarding your issue for tracking. If anything else comes up, do not hesitate to reach out by creating a new post on our forums page.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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I do not, thank you. The problem has cleared up on its own, but the fact that many customers aroudn the country had the same problem at the same day continues to be interesting.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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@southendjohn thanks for taking the time to post on our Xfinity Community Forums page. I see that you had an issue accessing recordings from the last watched menu, and seems to have resolved on its own. Did you still need assistance?
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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@user_jqjigl Let me make sure I understand, but I am pretty sure I don't. You have three comcast.net accounts. One was migrated and the other two haven't been? Or, all three migrated, but only one is able to download comcast.net
my email mygrated to yahoo
3 accounts but i can only see 1 and the other 2 try to download from comcast servers 20,000 plus from 2017that i don't want and there is no way to delete them
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@user_k2fvo6 Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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I actually did get an email, but it just leads to the same dead end.
user_c0c9dm
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ESPN unlimited
Unable to activate espn unlimited even though it is included. I don’t have or never received the activation email that people got. Contacting support has been no help. It shows that it is included but I don’t see anywhere on how to activate. When I click on activate subscriptions, it shows peacock a
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