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Good evening @user_927bvz, and thank you for reaching out to us on our Xfinity Community Forum.  We understand your concern about receiving a final bill after submitting a cancellation request and appreciate you bringing it to our attention. Fo

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Billing assistance needed for cancelled, unactivated order

Hello, I need assistance from an Xfinity Employee to correct a billing error on a final statement. I recently placed a new order and my services were set to begin on June 19th. Due personal circumstances, I formally submitted a cancellation request on June 29th. The services were never activated or

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Need to update property conditions for installation.

Need to update property conditions for new insulation.

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Can't purchase XFi

I am trying to purchase one Xfinity WiFi Extender XFi for $119. The product page loads, but every time I click Buy I receive the purchase error page. I have tried multiple browsers while signed in as the Primary user. My local Xfinity Store says they cannot sell it and phone support incorrectly says

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Billing assistance needed for cancelled, unactivated order

Hello, I need assistance from an Xfinity Employee to correct a billing error on a final statement. I recently placed a new order and my services were set to begin on June 19th. Due personal circumstances, I formally submitted a cancellation request on June 29th. The services were never activated or

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Speedtests from earlier: Date/Time: 07/20/2026, 6:14 PM Ping: 37 ms Download: 291.15 Mbps Upload: 63.99 Mbps Server/Location: Comcast (San Francisco, CA) Provider: XFINITY Date/Time: 07/20/2026,

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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My emails

Can't open my xfinity emails

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I appreciate you checking it out and glad to know the Status Center has continued to update. When it comes to area-wide interruptions, we are only privy to the same information as local teams provide for the Status Center, but I encourage you to chec

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Service Availability Estimate

(Edited: Personal information) lost service Saturday, about 31 hours ago, due to a large wind storm taking down trees on the power and cable lines. Within 24 hours, the power company had removed the trees and restored power. I received a text message from Xfinity saying that the cable was restored a

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Not Accessibility/disability related. Moved to Your Home Network.

 commented 

5 hours ago

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Internet not working

Self explanatory please help me restore it, I can’t be like this

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@pdx97206 I am trying to log in on my computer to check email, and whatever Xumo is, it freezes on “cookie preferences” and goes no further than this blank screen.  Clear your cookies and cache Sign out of your account Close your

 commented 

5 hours ago

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Dump pops up on email login screen and freezes

I am trying to log in on my computer to check email, and whatever Xumo is, it freezes on “cookie preferences” and goes no further than this blank screen.

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Xfinity benefit missing - Inception movie redemption

When I received the notification on the app on July 16th to watch and own Inception for free, I clicked to grab the offer. When I went to the Xfinity stream website, the movie showed for purchase. When I clicked on it, it showed that the purchase was processed, but I was still billed for it. I was a

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Yes: Outage Detected This location is experiencing a loss in service. Outage Reported:7/20/2026 1:54 PM EDT Est. Time of Restoration:as soon as possible Status:Under Investigation Cause:Network Damage Last

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Service Availability Estimate

(Edited: Personal information) lost service Saturday, about 31 hours ago, due to a large wind storm taking down trees on the power and cable lines. Within 24 hours, the power company had removed the trees and restored power. I received a text message from Xfinity saying that the cable was restored a

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@jayellington​ I have the same question....??? Reading the post directly above yours should give you information you need.

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5 hours ago

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IMAP password for Comcast account

I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!

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