Xfinity Community Forum

user_bu4nab Thank you so much for stopping in and letting us know about your appointment and your wifi concerns. That does sound odd getting those one-time use codes, but just logging into your home WIFI wouldn't prompt one of those codes. Accessing

XfinityAmandaB

replied

1 hour ago

to the conversation:

0

U

File a complaint

I contact Xfinity on Monday about a line down that’s resting on my garage. I was told a tech would be out 6/30 between 2-5. That time came and went. I was told it was moved to 7/1 between 2-5 again. After waiting all day I contacted support and they assured me a tech would be at my location by 7. We

Question

U

I had a scheduled appointment for July 1, 2026, 4:00pm -6:00pm. I was at home all day and waited for the technician to come during the scheduled times. At approximately I received several texts stating that the technician was arriving at my home, wh

user_bu4nab

commented

2 hours ago

to the conversation:

0

1

U

File a complaint

I contact Xfinity on Monday about a line down that’s resting on my garage. I was told a tech would be out 6/30 between 2-5. That time came and went. I was told it was moved to 7/1 between 2-5 again. After waiting all day I contacted support and they assured me a tech would be at my location by 7. We

Question

D

@user_a82f8r I tried that too as well, and "My God This Is Ridiculous!!" 😡

Doug_1994

replied

2 hours ago

to the conversation:

0

U

Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

Question

Hey there, @user_c308e4, thanks for reaching out through Xfinity Forums regarding your channels. We would be happy to help with troubleshooting. What channel are you having issues with? Is it a specific channel or multiple?

XfinityJeniece

commented

2 hours ago

to the conversation:

0

U

Why all of a sudden my channel goes to spanish. I go to language and it reads English ??

Tried changing the language, but reads English

Question

Kinezono I appreciate you sharing that, and my team can help you further into this on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.&n

XfinityShawn

replied

2 hours ago

to the conversation:

K

Peacock message: Your Xfinity account is already linked to another Peacock account

I have NOW TV so I understand I should have Peacock Premium. Xfinity is actively asking me to activate my subscription. However, when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account." I unlinked my previous ol

Question

U

Frequent Internet Outage

I have checked my modem and router event logs and have come to the following conclusion. I don't know how to get a hold of a human being anymore so I am posting here. My wife works from home and is frequently dropping her internet connection during important meetings. Xfinity sent a tech out last we

Question

•

Your Home Network

5

0

Hello user_q9ee8j, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to help you. To proceed, I will need some information best kept private. Please send our team a direct mess

XfinityJeffB

commented

2 hours ago

to the conversation:

0

U

Internet Issues, No Ticket Update, and Sales instead of Solutions

I have been having frequent issues with my internet over the past summer. I believe it has to do with some damaged cable pedestals in my development. I requested support on 06/13 and was told it would be addressed by 06/20. Since then I received several updates saying it will take longer than expect

Question

user_ixgtey Thank you so much for reaching out for help with your refund. If you have a credit balance remaining after your last bill is printed, the refund process would be automatic. We would first try the last payment method used; then, if that is

XfinityAmandaB

commented

2 hours ago

to the conversation:

0

U

My refund

I canceled my service 2 months ago and I haven't received my refund please deposit the money in the card on file

Question

Thank you for posting on our community forums for assistance, user_4mqi7s. I see EG offered some information to start with. Did that help? Are you still experiencing issues with your connection? Thanks for your support, @EG!

XfinityDilary

commented

2 hours ago

to the conversation:

0

U

Service outage

Service has been out all day, when is my service going to be restored

Question

U

Internet Issues, No Ticket Update, and Sales instead of Solutions

I have been having frequent issues with my internet over the past summer. I believe it has to do with some damaged cable pedestals in my development. I requested support on 06/13 and was told it would be addressed by 06/20. Since then I received several updates saying it will take longer than expect

Question

•

Customer Service

11

1

0

U

My refund

I canceled my service 2 months ago and I haven't received my refund please deposit the money in the card on file

Question

•

Customer Service

9

1

0

U

I have xfinity gwy in router mode and doesn't work, so no.

user_yxnl4o

replied

2 hours ago

to the conversation:

0

So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

Question

@user_xt52c7 Thanks for reaching out to us about your Xfinity account. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. What is the error message that you are getting?

XfinityCarolyn

commented

2 hours ago

to the conversation:

0

U

put xfinity e mail on my laptop

can not login to my xfinity account

Question

U

Also to add insult to injury, if your modem is not a router (which mine isn't), even the mobile "test" doesn't work. Wow!

user_yxnl4o

replied

2 hours ago

to the conversation:

0

So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

Question

U

@XfinityNatalie This is nonsense. Restore the test or forever carry the shame on your shoulders. 😂

user_yxnl4o

replied

2 hours ago

to the conversation:

0

So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

Question

Kinezono Are you using the same email or a different one? Do you see an error code with that message or no?

XfinityShawn

commented

2 hours ago

to the conversation:

0

2

K

Peacock message: Your Xfinity account is already linked to another Peacock account

I have NOW TV so I understand I should have Peacock Premium. Xfinity is actively asking me to activate my subscription. However, when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account." I unlinked my previous ol

Question

U

And now I spent an hour on the phone with a rep who said they need to send another technician and the earliest is 6 days from now. I asked to speak to a supervisor and the rep said they would have to call me tomorrow. Sounds like Xfinity doesn't care

user_qdnwuz

commented

2 hours ago

to the conversation:

0

U

Internet not working...again!

Internet is not working. A technician was out a couple of weeks ago and a new line was buried in my yard. Technician said it should be fine now and it is not. I'm getting tired of the poor Xfinity service and will begin to look at other providers if this problem isn't fixed soon. I tried the chat li

Question

Issue occurs on ALL my TV’s that use Fire stick. Began about 3-4 days ago. ALL TV’s have latest software and I have performed all troubleshooting maintenance. The problem still exists and the solution is what has been mentioned earlier….. Xfinity nee

JJMcK

commented

3 hours ago

to the conversation:

0

1

U

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

user_vycfnf Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

commented

3 hours ago

to the conversation:

0

U

Missed peacock sign up 90 day window,

I missed the 90 day window to sign up for peacock. Now It does not populate for activation and I cannot find it after following directions In other people's posts on here.

Question

U

@user_cd3ngc Finally, my cellular now appears to be working. However, the whole reason my wife switched was that she was told Xfinity had free international calling. Now we ar ebeing told that this is not true. We wasted untold hours trying to swi

user_cd3ngc

replied

3 hours ago

to the conversation:

0

U

Never-Ending Porting Problems

My wife, son, and I were with Total Wireless. We signed on with Xfinity mobile on Wednesday, June 24, 2026. My wife's number transferred to Xfinity right away, but my line and my son's numbers still have not transferred, and we have been without cellular service since Wednesday. We have been on the

Question