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Thanks for your response Cliff. I have been experiencing problems with receiving security OTP emails from Amazon. The problem started last Wednesday 3/9/2026. I have received promotional emails from Amazon during this period. I acc
amazon blocked email
Amazon claims that they are sending me emails and that they are being blocked. Can I get assistance with this problem?
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@user_vcjjkx My team would like to assist you further through DM, so that way no account information makes its way on this forum thread. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and p
Comcast agent lied about creating a ticket
A representative lied and told me they created a ticket so they could drop off the conversation. I have screenshots of the live chat as well as another chat telling me the ticket doesn’t exist. Someone help!?
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Good day user_jm5gq0, and thanks for dropping by our community with your request! I'm definitely wishing you best of luck on your upcoming project 👏 If you're needing a line relocated on your property, we have a process in place that can have our lo
Cable Relocation
I need to have an Xfinity cable line relocated because we are doing construction on the property. The utility pole is staying, but the Xfinity cables are directly in the way of the construction. I need a construction/line relocation ticket and a technician to come out and evaluate the relocation. Ad
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I need a return shipping label for a phone. My local store says they can’t generate one. Tech support said I had to take it to the store and have it activated then deactivated ( if that makes sense) then it could be shipped.
Customer service representatives
How do I get a person in the US on the phone instead of some person in a third world country that doesn’t speak English ?
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Thank you for your feedback and joining us here on the Forums, @user_47ae1e! Requests to bury lines can take up to 14 business days, barring any setbacks, and sometimes there are delays. You can read more about the process here. Our team would be hap
No longer know the status of pre bury
Hello, I haven’t used this in a while.I’m having trouble with updates. I’ve been waiting on contractors to come in, and lay down a line, plus bury it. The utility companies have already been here, but there’s been no word anymore. We are close for it to hit 14 business days. Don’t want this to get t
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WiFi isn't working
I paid my bill and got a new modem but my internet still isn't working
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Your Home Network
@user_eorlkn Hello! Shipping generally takes 3-5 business days to arrive. Usually you should receive an email notification with the tracking information, and that information should also be available in the Xfinity app once it updates.
ordered wifi
hi i live at [Edited: "Personal Information"] i was sending this message refering to the wfi box i just purchased i was wondering how long is going to take for you guys to get it here at my address ?
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Good evening user_xeazzx thank you so much for reaching out here on our Xfinity Forums and bringing this downed line concern to our attention. We'd love to take the reins on this and get this situation fully resolved for you and the community.
Direct message
"Xfinity utility wire hanging dangerously low over private property at [Edited: "Personal Information"] in North Shores community. I have called Comcast 5 times over the last 6 weeks and Comcast has ignored 5 service tickets. Construction at sight. Very dangerous.
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Add my name to my roommate's bill for proof of address
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Your Home Network
WiFi router
my Wi-Fi router has not been working. All the plugs are plugged in and it’s not lighting up and our devices don’t recognize our Wi-Fi.
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Your Home Network
The cost of my bill does not match the cost of my plan. How can I address this issue?
My bill for next month is showing up as $70 + tax whereas my plan is $50/mo + tax. There are no other charges, it is simply a different plan shown on the statement. How can I get this fixed to avoid paying the wrong amount?
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Billing
Sorry about that! Thanks for letting me know how the posting process works. I was just eager to get things sorted out and didn't realize unsolicited DMs were against the guidelines. I'll send over a direct message to Xfinity Support with my account d
Stuck at 5–6 Mbps Upload on Own Approved Modem After Gig Plan Upgrade (Need Bootfile / Provisioning Push)
Hi everyone, Hoping a mods/rep here can help me clear up a provisioning issue on my account. I recently upgraded my Xfinity plan from an 800 Mbps tier to Gigabit internet. Here is what has happened with my speed tests and hardware setup: Old Personal Modem (Docsis 3.0): Got around 17 Mbps upload on
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Prepaid gift card
I got an email about a $200 prepaid gift card and I want to verify that it's legit because I wasn't expecting it.
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Customer Service
@user_91d4ac We can help with that! Please keep in mind you may cancel up to 30 days after first charge for the applicable season. To do so, just send us a direct message with your full name and service address. How to Send Us a Direct Messag
CANCEL NBA league pass subscription
My service address is [Edited: "Personal Information"]. Xfinity makes this WAY TOO HARD TO DO!
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@user_8ba90f Thanks for adding a post to the community. Having updates apply can be frustrating, especially when service is needed. Whenever this happens, the best is signing up for the text alerts. They're the fastest way to find out when the techs
Why is my service down yet again?
3 times in as many weeks my service have been taken down for a prolonged period of time without explanation or rebate, can someone please answer me why?
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Hello there @user_h5apif, I understand the importance of managing your bill and I will be more than happy to assist. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xf
Benefit program
Hello, I was inquiring about my bill. I noticed it has gone up and previously I was in a program for people who are disabled and receive benefits. I am wondering if I am no longer enrolled in that program and if so, can you please help me to enroll today.
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Greetings, user_v8naf0! Thanks for reaching out to us with your Mobile billing issue. This is not the experience we strive to deliver, and we appreciate the opportunity to address your concerns. Our team would be more than happy to assist you in look
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Excessive mobile billing
We have 2 valid lines for monthly billing and are being charged monthly for a third which is not valid. I've called every month for a year, and no one at the entry customer support or 2nd (supposedly management) level has been able to successfully credit all the over charges and remove these from fu
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