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Streaming with the main television and cable box is a joke.
Trying to watch Paramount + or HBO/Max is a waste of time. All it does is freezes and continues buffering. This only happens on our main large screen livingroom television that is hooked up to the xfinity cable box. We don't have this problem on 3 other small Roku televisions we have. Maybe switchin
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Xfinity Stream App
@user_qerbm5, please keep in mind that posting private information is against the Xfinity Forum Acceptable Use Policy. Please send us a direct message following the instructions above. For an example of how to send us a Direct Message, check out this
xfinity support
I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r
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I will just go to my local Xfinity store in person, cancel the services I wish to remove and see if they can honor the offer that was made over the phone to me for Internet. If not, I will seriously consider switching to ATT. I hate to do that
xfinity support
I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r
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Hello @user_n53b45 and thanks for reaching out on our Xfinity Community Forums with your concern. We're here to help! 😀Can you please tell us when you made the update to the account, and on what platform you're attempting to watch Peacock? (Streami
Peacock Premium plus not updating on peacock account
We received the promotion for free Peacock Premium but decided to upgrade to Peacock Premium Plus however the upgrade does not show up under our Peacock account. I have tried unlinking the Peacock account but I get an error message every time
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We appreciate the feedback on the membership program.
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
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Notice, the perks are designed to get us to spend more $$ at Xfinity. What a crock!~
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
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The so called perks are absolutely garbage!
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
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user_1464vu, hello there. I understand your frustrations. There are many ways to reach us and since you're here, I'd like to take a look and explain things for you. One of the most common misunderstandings we receive is the concerns for payment due a
Complaint-Continuing Billing After Cancellation
I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring cha
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@user_npg01d thanks for taking the time to post our Xfinity Forums! I'd like to do everything I can to help with getting access to the Admin Tool. Here are some instructions on how to Allow Xfinity WiFi Gateway Admin Tool online access using the Xfin
Enable admin portal on XB6 gateway
I need to enable the admin portal on my gateway so I can manage port forwarding for my home network. When I plug a PC into the modem and go to http://10.0.0.1/ I get the message "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please d
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Hello, sorry for the delay. My name is [Edited - Private information] Service address: [Edited - Private Information] I am currently on the phone with one of the Xfinity reps, I was initially given a "shadow offer", hung up on, called back and now
xfinity support
I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r
Question
Good evening @user_f4rqme, and thank you for reaching out to us on our Community Forums. We’d be happy to assist you with reviewing your account and confirming that your service has been canceled. To get started, please send us a Direc
Confirm Disconnect of ssrvice
I had a chat on Saturday where they confirmed they had canceled my services. I never received a confirmation call or email my account still shows active services. Can someone please confirm if this went through and if not cancel all my active services?
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Confirm Disconnect of ssrvice
I had a chat on Saturday where they confirmed they had canceled my services. I never received a confirmation call or email my account still shows active services. Can someone please confirm if this went through and if not cancel all my active services?
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Customer Service
I just got my latest $400 bill from Xfinity for services I signed up for but am not receiving. Your monopoly over local broadcasting which you use deliberately in your negotiations is likely illegal. I’m hoping that enough users can form a class to h
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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user_p20a27, hello there and thanks for joining in our forums community. To find out more about your channel lineup, visit this link to learn more. Channel Lineup
Complain about CBS being of the air
Are we going to get a deduction on our Broadcast Fee, since we haven't had CBS for 3 weeks, probably longer. Paramont Plus is being bogged down, due to high demand to watch CBS Shows. Freezing up, stopping in middle of a show, no sound. Need to get this Channel back on Leadt by Monday.
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I agree!!!!!!!!!!!!!!!
CBS - TN
When will you have CBS available again? If you say “negotiations are underway”, then you’ll start losing customers. Figure it out.
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WTVF, Nashville
Please renew your contract with WTVF. It is ridiculous that you can’t reach an agreement for us to be able to see Channel 5. Everyone doesn’t stream and we depend on cable.
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Channels and Programming
I want channel 5 back NOW!
Complain about CBS being of the air
Are we going to get a deduction on our Broadcast Fee, since we haven't had CBS for 3 weeks, probably longer. Paramont Plus is being bogged down, due to high demand to watch CBS Shows. Freezing up, stopping in middle of a show, no sound. Need to get this Channel back on Leadt by Monday.
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Create A New Email Account Without A Mobile Number
I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?
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I have tried this multiple times. It just seems these apps need an update. My biggest frustration is the Paramount + app no longer having Surround Sound.
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
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Srieger, hello there and thanks for reaching out. I completely understand the need of getting those activated. Have you tried using another browser and device?
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Unable to Activate Disney+/Hulu
I am on the Gig+ Streaming plan. My Disney+/Hulu activation button is missing from both the rewards page and xfinity.com/yoursubscriptions. I need a manual activation reset for my MyDisney credentials.
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