Xfinity Community Forum

delete accidentally created community forum profile

I accidently created a community forum account tonight, thinking I was logging in to xfinity streaming. Please delete this account. I am unable to find out how to do it myself. There is no "delete account" option that I can find. Thank you.

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Getting Started

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We’ve also been experiencing this issue for about a week. Not only are the captions ON but they are mistimed — usually about 1-2 minutes ahead of what’s on screen. We are watching a show with a lot of subtitles so it really messes up the ability to r

user_cw2nho

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2 hours ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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Good evening user_qomrna. If you have the Xfinity App, or manage your account on the Xfinity website, you can manage your payment methods. Here is some information on managing your payment methods: https://www.xfinity.com/support/articles/my-account-

XfinityJon

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2 hours ago

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Billing

Need to change card number used for billing

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If you don't see the DM icon, please try clicking forums.xfinity.com/direct-messaging.

XfinitySeth

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2 hours ago

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How to get billingsupport

1/6/26 placed an order to change channel services. Yesterday the billing department stated they saw the order, but the rep forgot to complete it. Billing rep completed the order and backdated it to 1/6. I have an email stating the order was issued dated 1/6. I am owed a credit from 1/6 to yesterday.

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Billing

Need to change card number used for billing

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Billing

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No, this is so frustrating. And if you knew what I paid Xfinity every month, it’s ridiculous that I can’t watch one episode.

user_qy7kep

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2 hours ago

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Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

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@XfinityAirelle I do not see the Direct Message icon.

user_gzz2fk

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2 hours ago

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How to get billingsupport

1/6/26 placed an order to change channel services. Yesterday the billing department stated they saw the order, but the rep forgot to complete it. Billing rep completed the order and backdated it to 1/6. I have an email stating the order was issued dated 1/6. I am owed a credit from 1/6 to yesterday.

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R

Paramount

I subscribe to but cannot get Paramount + and am being overcharged on my bill. I have logged 10 hrs of my time with support calls, had a tech to my home. Confirmed multiple times I should be receiving Paramount +. Four times had a call back scheduled from a Director level person each time was blown

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Channels and Programming

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I completely understand why this would be extremely frustrating. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xf

XfinityDuron

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2 hours ago

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Duplicate Xfinity Account

I created my Xfinity account back in June of 2025. When I created my account the system decided to be super helpful and switched the address to be 1 digit off (2030 vs 2020). That same day, I got on the phone with customer service to make sure that my account switched back to the correct address. Th

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Xfinity stream on roku timeout

The app stops after 2 hours. If I watch a long program or movie, the popup "are you still watching" comes up and quickly goes off, turning my show off. If I'm busy or sleeping (I like the noise) it shuts off, eventually going to screensaver. I tried resetting the Roku and the app. There is no settin

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Xfinity Stream Website

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@XfinityVictor thank you for follow up...yes I can confirm that voicemail service was disabled: when calling the number it continues to ring and when checking voice mailbox via computer it has the message 'Voicemail is not enabled for this number'

user_7vg2e2

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2 hours ago

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Posting to be able to send DM to Xfinity support to disable the voicemail feature on my phone

Per multiple threads I found I must posting this first to request/enable ability for myself to DM Xfinity support with request to turn off my voice mail. Apparently there was at one time the ability for customers to DM but now a customer must submit posting requesting the ability to DM Xfinity emplo

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Hello @user_29e5hz, thank you for taking the time to leave a post. Sorry to hear that an accidental purchase was made. I know how stressful and frustrating that can feel. To make sure we get the order canceled for you, could you share a little more i

XfinityMarshante

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2 hours ago

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Cancel an order

Made an accidental purchase

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Duplicate Xfinity Account

I created my Xfinity account back in June of 2025. When I created my account the system decided to be super helpful and switched the address to be 1 digit off (2030 vs 2020). That same day, I got on the phone with customer service to make sure that my account switched back to the correct address. Th

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Billing

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We are always happy to explore any account options that we have available from here for you.

XfinityJohnG

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3 hours ago

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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Okay, so it sounds like we have a solid connection to the home. You mentioned that you've to restart your phone in order to regain the ability to make a call. If you haven't already tried, does turning the Wi-Fi off and back on through the phone's se

XfinitySean

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3 hours ago

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My cell drops calls and has voice gaps at home on Wi-Fi

My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone. My cell pho

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how to lower monthly service cost? Forget it. You can't do it online. You have to talk to a "customer service rep". They talk in double speak and you have to be very careful or you will find yourself paying even MORE!!

user_bc8650

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3 hours ago

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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dmattes22 Thank you for giving that a try. Please respond here once you set up the box and let us know how it's working out for you. If you don't have it already, check out our Xfinity Stream App, which lets you watch TV when you're away from your ca

XfinityEmilyB

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3 hours ago

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4K DVR not working on certain hdmi ports on my tv.

I was using my dvr just fine on hdmi port #2 and then it stop detecting the dvr. Now it will only work on the hdmi arc port #1 where I used to have my soundbar. Now I cannot use my soundbar because I have to keep my dvr plugged into that port. The other two hdmi ports work fine when I plug other dev

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XG1 cable box

The cable box is stuck in a Voice Guidance loop. I'm lucky to get to the next screen to choose a room. Then it loops back. At one point I thought it was going to go past that but no luck. I've tried putting the remote on top of the box and it didn't work. The tech that came out said he doesn't carri

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X1

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I ordered and tried a better cable and that does not work with any of the ports. Tried other devices and they work just fine in all hdmi ports. Ordered another new box, third one, so hopefully this one will work and continue working.

dmattes22

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3 hours ago

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4K DVR not working on certain hdmi ports on my tv.

I was using my dvr just fine on hdmi port #2 and then it stop detecting the dvr. Now it will only work on the hdmi arc port #1 where I used to have my soundbar. Now I cannot use my soundbar because I have to keep my dvr plugged into that port. The other two hdmi ports work fine when I plug other dev

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Ordered and tried an even better cable and it won't work on any port. Tried other devices and they work just fine on any of the hdmi ports. I ordered a new box, third one, to see if it will work.

dmattes22

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3 hours ago

to the conversation:

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4K DVR not working on certain hdmi ports on my tv.

I was using my dvr just fine on hdmi port #2 and then it stop detecting the dvr. Now it will only work on the hdmi arc port #1 where I used to have my soundbar. Now I cannot use my soundbar because I have to keep my dvr plugged into that port. The other two hdmi ports work fine when I plug other dev

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