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Hi user_z03alk! Thanks for joining our Xfinity Community. We appreciate you reaching out on our Forum about this billing issue. I absolutely understand your concerns, and my team is here to help. We would be more than happy to further look into and r
Complaint
I am writing to formally dispute recent charges applied to my account related to a service visit and sensor replacements. On02/24/2026, I contacted your chat support due to multiple sensors not functioning properly. During that interaction, the representative advised me that there was a system-wide
Question
I need help adding a second home internet line to my account for a total of 2 locations
I am trying to add a second home internet line under my account and need help
Question
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Customer Service
For Android (I'm on samsung s26), I had to enable "notification categories" in my general android system settings first in order for that marketing option to appear. Android system settings > notifications > advanced settings > "Manage noti
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
@XfinityMartyR I visited the store on Tuesday evening, and unfortunately, the employees, particularly David N. were not helpful. I was informed that Montoya (store manager) had initiated a “process” that moment to locate the devices (even though I h
Xfinity Store -Gaithersburg stole iphones
The Gaithersburg MD xfinity store has stolen two iphones 17 that were supposed to be returned to the warehouse. On Feb 17, we cancelled service and on Feb 18 we dropped off devices but the store has never returned the phones. I will be charged for a service that I cancelled on Feb 17th. Please escal
Question
So basically xfinity does not want you to be able to control the [Edited: "Language"] they push at you. The virtual assistant is worse than useless as is this so-called customer support. If there were an alternative to xfinity I would happily go ther
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
Complaint
I am writing to formally dispute recent charges applied to my account related to a service visit and sensor replacements. On02/24/2026, I contacted your chat support due to multiple sensors not functioning properly. During that interaction, the representative advised me that there was a system-wide
Question
•
Customer Service
I'm also experiencing this same problem on iOS. I even got on customer support chat and they couldn't help me, instead they tried to sell me a new product. I'm considering submitting a terms violation report to Apple.
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
SqPeg Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon&b
mail transfer
Only one of my email accounts transferred over to Yahoo. Three others I can't find in either place. Anyone else have the same issue? What is the phone number for customer support?
Question
pamequez Thank you for reaching out, and letting us know about your concerns. Have you gone back to the store to inquire about this concern?
Xfinity Store -Gaithersburg stole iphones
The Gaithersburg MD xfinity store has stolen two iphones 17 that were supposed to be returned to the warehouse. On Feb 17, we cancelled service and on Feb 18 we dropped off devices but the store has never returned the phones. I will be charged for a service that I cancelled on Feb 17th. Please escal
Question
No. Perhaps when the one account was moved by the person who I have on the account, it canceled any other moves and erased the rest of the other accounts. I'm thinking there somewhere but I have no idea where.
mail transfer
Only one of my email accounts transferred over to Yahoo. Three others I can't find in either place. Anyone else have the same issue? What is the phone number for customer support?
Question
Thanks for the reply. I apparently didn't miss my invite as I log into my email several times a day and everything is ok. I would rather not move my account. I have at least 11 years of saved paypal receipts plus many, many other emails saved. I don'
i've never received an email to switch email to yahoo
Xfinity has not sent me info on moving my email to yahoo. Did I overlook this email? How can I find out if I did overlook it?
Question
@user_m6397n Our team would love to help you with your billing concerns, however we would need to be able to access the account details to better assist you. Please send us a DM to Xfinity Support with your full name and address to get started. To se
Mobile billing
I've been overcharged for my mobile billing since the 2nd month. Every monthI've had to call. The past couple of months the bills have more than doubled. I'm supposed to pay around $55 until I got my third line whi h should be around $75. I would like to havr a supervisor reach out to me.
Question
Hello, @user_pbr21 are you able to access your account information in the Xfinity App? Follow these directions: To update your WiFi password in the Xfinity app, follow these steps: Open the Xfinity app and go to the WiFi
using the xfinity NOW service, how do i change wifi passwords
I have the xfinity NOW internet service. How do I change my wifi passwords on this service. When I look at the wifi details on the xfinity app, there is no option to edit or change the settings. I tried calling the 800 service phone number. The automated options asked if I wanted to use the automate
Question
Good morning user_9ngjy9 I appreciate you taking the time and sharing your experience here on the Forums. There are several ways to reach us, and this is certainly one of them. We'd love to help review the account for possible billing discrepancies a
Being Overcharged
I am being overcharged and trying to get is resolved is an abhorrent process. I have two accounts with you - will likely cancel them both. I have been a Comcast customer for 30 + years.
Question
@XfinityGabriel ...Are you there?
Mobile billing
I've been overcharged for my mobile billing since the 2nd month. Every monthI've had to call. The past couple of months the bills have more than doubled. I'm supposed to pay around $55 until I got my third line whi h should be around $75. I would like to havr a supervisor reach out to me.
Question
Are you there?????????????????
Mobile billing
I've been overcharged for my mobile billing since the 2nd month. Every monthI've had to call. The past couple of months the bills have more than doubled. I'm supposed to pay around $55 until I got my third line whi h should be around $75. I would like to havr a supervisor reach out to me.
Question
Hello @user_bo6fd8 thank you for reaching out about adding that second location. Are you looking to add a secondary address or are these two in the same address ?(for example additional dwelling unit) Have you checked the serviceability on the new ad
XfinityEva
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I need help adding a second home internet line to my account for a total of 2 locations
I am trying to add a second home internet line under my account and need help
Question