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My entire account seems to have reset after I moved
So I recently moved from one part of the city to another(Xfinity still services my area) I put in the request to move in the app and it accepted it. I moved (bringing my gateway with me) and set it up at my new place and for the last 2 days I had service with no issues and my account was normal. I g
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Customer Service
Hello there, I'm reaching out to see if you were able to have your speed issues addressed?
My plan is 1GB upload and 1GB download... that's not what I'm actually getting
My 1GB / 1GB plan is only getting 40mb/s upload, not the 1GB I'm paying for. The download is only 900mb/s, not 1GB. I'm connected directly to the modem via Ethernet on a very fast computer.
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2Gbps plan getting ~420Mbps — OFDM channels showing millions of corrected errors
Hey, hoping someone with access to plant-level diagnostics can take a look at this since I've already gone through pretty much everything on my end. I'm on a 2Gbps plan but only getting around 420Mbps in real world speed tests. Modem is a Motorola B12 DOCSIS 3.1. Here's what I've already tried, none
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Your Home Network
Thank you, we will be able to look into this further.
Requesting Direct Payment & Debt Recall for Unknown Outstanding Accounts ($66 and $145)
Hello Xfinity Team, I recently checked my credit report and saw two small collections from Xfinity that I was completely unaware of—one for $66 and another for $145. I never received final paper statements or notifications regarding these balances prior to them going to an outside agency. My mother
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@XfinityJon I'll send a direct message now.
Requesting Direct Payment & Debt Recall for Unknown Outstanding Accounts ($66 and $145)
Hello Xfinity Team, I recently checked my credit report and saw two small collections from Xfinity that I was completely unaware of—one for $66 and another for $145. I never received final paper statements or notifications regarding these balances prior to them going to an outside agency. My mother
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I do not know how to clear the browser's cage and my phone only has Google Chrome that I know of
"400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock
I am Diamond member trying to activate Peacock - keep receiving "400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock
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Hi there user_5r2ptw, thanks for taking the time to post here on the community forums! We'll be sorry to see you go, but our team can definitely help get your account taken care of for you! Please send us a direct message with your full name, name on
CANCELLATION OF ALL SERVICES
Hello, I would like to completely cancel/disconnect my Xfinity Internet service effective immediately. My new Internet service is already installed and active, and I do not wish to transfer, pause, downgrade, or modify my Xfinity service. I own all of my networking equipment, so there is no Xfinity
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CANCELLATION OF ALL SERVICES
Hello, I would like to completely cancel/disconnect my Xfinity Internet service effective immediately. My new Internet service is already installed and active, and I do not wish to transfer, pause, downgrade, or modify my Xfinity service. I own all of my networking equipment, so there is no Xfinity
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Customer Service
We fully understand your feelings regarding the Wi-Fi summary; however, this is informational data that is provided to you so you can better understand how you are using the Xfinity home internet service. We will move forward to request inclusion of
How do I opt out of "Your personalized WiFi summary" emails?
On 8/7 and 9/7 this year I received emails from Xfinity with the subject "Your personalized WiFi summary" This message does not contain transactional information or important notices about any of the services I pay for. It is therefore a promotional email, and per CAN-SPAM regulations must contain "
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Take a look at the post I created. No one from xfinity customer support will be able to help you. I have escalated this issue to local xfinity management in my area. I have done extensive troubleshooting, this is clearly a server/cloud issue on xfini
Cannot record
Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!
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When do I cancel my plan?
I spoke with customer service agent “Kyle” today (9/7/26) at 4:04pm and the call lasted around 10 minutes. I called to request that the last day of my service be October 22, 2026 because I am moving and the location I am moving to already has wifi so I can’t transfer my plan no matter what. He said
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Sign-In and Account Management
user_ju0ypw, Great! We'll follow up there once we receive your reply. Thank you again.
How to get help for dropped packets, MDD message timeouts & uncorrectable codewords
I have had internet connectivity problems for over a month now. I'm not understanding how to get help for it. Twice when I've gone into the system, it's immediately taken me to a page to schedule a tech. When they come, they say the signal is "fine". I have weeks of data collected from my modem that
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Thank you for posting on our community forums, user_g2pyot. Are you still experiencing issues?
XfinityDilary
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1 hour ago
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Internet
I don't have internet???
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