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@user_a5p2ck Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
When will Internet work again?
Received notice that network would be down July 30. It is July 29 and internet is shown. I work from home. How can I find out if it will work tomorrow since it is down today. I need to let my workplace know.
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user_9jvdcz Oh goodness, as someone who works from home too, I get the concern. It sounds like there is something more than a quick fix issue. I would be happy to see if I can find out more for you. To get started, please send a direct message with y
Outage affecting my work
Im a business owner/remote worker and the recent outage significantly impacted me in Laurel for almost 48 h now without internet unacceptable I am requesting outage credit
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The hotspot doesn’t work either. Ridiculous
Outage affecting my work
Im a business owner/remote worker and the recent outage significantly impacted me in Laurel for almost 48 h now without internet unacceptable I am requesting outage credit
Question
@user_9jvdcz Thanks for clarifying. If the status says “as soon as possible,” that means a restoration time is not yet available. Please know our technicians are working around the clock to restore your service as quickly as possible. I
Outage affecting my work
Im a business owner/remote worker and the recent outage significantly impacted me in Laurel for almost 48 h now without internet unacceptable I am requesting outage credit
Question
Funny you ask that because it doesn’t it says as soon as possible
Outage affecting my work
Im a business owner/remote worker and the recent outage significantly impacted me in Laurel for almost 48 h now without internet unacceptable I am requesting outage credit
Question
@XfinityThomasC I think your missing the whole point of streaming while not at home, which is the goal. If at home, I don't need the app, I can just put on the telly.
So tired of Xfinity App
Never loads, when it does, it will say some nonsense like you can only play this on your wifi, what's the use of the app if I'm home!?!? Such waste of money. Definitely exploring better options.
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It was an upgrade in my area. Received notification that it was completed but it is out again today ( next day). This is causing issues as a job is in jeopardy because not able to work from home.
When will Internet work again?
Received notice that network would be down July 30. It is July 29 and internet is shown. I work from home. How can I find out if it will work tomorrow since it is down today. I need to let my workplace know.
Question
@user_2wrm6y can define what was paid in full? Was this for a mobile device or residential accessory? Is this after closing your account? To assist we need to understand what the charge and refund would be for.
Had 2 pay an extra 188$
I was told at the Portland store I was paid in full yet I had to pay an extra 188,,% I want a refund
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Version 8.15.1.3747 on FireTV issues
Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot
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Xfinity Stream App
Outage affecting my work
Im a business owner/remote worker and the recent outage significantly impacted me in Laurel for almost 48 h now without internet unacceptable I am requesting outage credit
Question
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Customer Service
@XfinityCarolyn I was told I was told I "was paid in fulll" whilst in NW Portland.
Had 2 pay an extra 188$
I was told at the Portland store I was paid in full yet I had to pay an extra 188,,% I want a refund
Question
@Soke256 The "Out of Home" error occurs when trying to access the Xfinity Stream app while not connected to your home Xfinity WiFi network. To resolve this, ensure you are connected to your in-home network, not a public WiFi or VPN. Verify internet a
So tired of Xfinity App
Never loads, when it does, it will say some nonsense like you can only play this on your wifi, what's the use of the app if I'm home!?!? Such waste of money. Definitely exploring better options.
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@user_dvhwki I’m sorry to hear of the issues you're having with your Now Wi-Fi pass. My apologies as our team is limited when it comes to Now WIFI accounts so inquiries, troubleshooting and credits requests can only be done through a dediated s
Unable to deliver messages to Xfinity assistant
I've tried every way to communicate with the assistant nothing works it always says not delivered tap to retry I spent two hours trying to send a hello message and I can't talk to it to get a refund for the two now wifi passes I purchased which I can't access because I never received the email for i
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Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forum page. Can you please provide us with more details on your concerns.
Employee unauthorized use of equipment-namely a bucket truck.
This is an urgent matter as someone will be back here tomorrow. It’s imperative a supervisor be in attendance without the employee notified beforehand. This will be in Salem, MA
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@XfinityJamesC Just this year, wasn't happening the past two years.
So tired of Xfinity App
Never loads, when it does, it will say some nonsense like you can only play this on your wifi, what's the use of the app if I'm home!?!? Such waste of money. Definitely exploring better options.
Question
user_i6tu5v Hello! Thank you for reaching out to us here on our Community Forum. We're sorry to hear that you're unable to make a payment online. You should be able to make a payment using the Xfinity App. Do you know if your Xfinity Username has the
One time bill payment
Im trying to pay my bill early and there isn't an option in the app to make a one time payment so I went on the website and it errors out and says I don't have an Xfinity account but logs me in? So I tried calling the number to pay over the phone and there isn't a prompt for billing and the ai assis
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@user_3pbpe3 Thanks for reaching out to our team for help. From those dates I would say you were billed before your disconnection was processed. Normally that new bill is credited back, and a final bill is sent out which reflects charges through your
Cancelled service on 7/3, charged full month on 6/29, equipment returned — still no refund
I'm getting pretty frustrated at this point. I cancelled my service on July 3rd and returned all the equipment right away. But I got charged the full month's fee of $46.59 back on June 29th, for service I never used. It's now been almost a month since cancellation and I still haven't seen a refund,
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user_mv3ius Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what we can do to help! When you can, please send a Direct Message with your full name and address. &n
Created Second Account In Error
I was trying to change my plan and inavertently added a new account. Please cancel new account and advise of promotions for a new internet plan with autopay and paperless billing discount. Thank you!
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@user_9jvdcz Thank you for reaching out. We apologize for any inconvenience. Is the Xfinity app showing a service interruption in your area? If so, what estimated restoration time does it provide?
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Outage affecting my work
Im a business owner/remote worker and the recent outage significantly impacted me in Laurel for almost 48 h now without internet unacceptable I am requesting outage credit
Question