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Bury my cable
When the person came out to bury our cable they had just seeded our lawn and we were watering. He suggested we wait a few weeks and contact xfinity when we had a lawn. We are now ready to have the cable buried. Thank you, Cindy Trygg
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Program guide grid
Philadelphia area Fox 29 1AM Slot The grid shows repeats of 25 Words or Less from 2025 but the content is current 2026 shows.
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Channels and Programming
MOBILE FRAUD!!!
I did not request, authorize, or set up this mobile line. I have repeatedly contacted Xfinity to report the issue, yet I continue to be given the same response that a claim is being opened or that someone will assist me. Despite these reports, I am still seeing autopay attempts for a mobile line tha
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Plan
user_qapvz2 Thank you for taking the time to reach out to us here on our Xfinity Forums! I'm happy we were able to get that charge taken care of for you and I hope you have a great rest of your week and an amazing weekend.
Xfinity support
I need to speak with an agent who can actually help remove a service fee that i was told by the technician would be waived that the virtual ai or chat agents can't seem to handle. Tried to escalate to a manager and was told I would get a call back and of course that never happened.
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goosebumps 😀Awesome! Happy to hear that was a success. Anytime you might need support, we are here to ensure you get first-class guidance to resolve anything that might be impacting your service.
Email Conversion
Mom is turning 96. She gets a Yahoo notice every time she checks her email. Do we know when the actual conversion is happening? Also, I have 3 other accounts that haven't even gotten the notice when logging in to email What's going on......appreciate your help
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Streaming bundles
Trying to manage my streaming bundles on line and it seems no mater what i do I have Netflix twice. Can someone help? or best to go into store.
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Channels and Programming
Thanks for the link I fixed it last night she is very happy
Email Conversion
Mom is turning 96. She gets a Yahoo notice every time she checks her email. Do we know when the actual conversion is happening? Also, I have 3 other accounts that haven't even gotten the notice when logging in to email What's going on......appreciate your help
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We are here to help user_tk6zqt. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click t
Continuous Xfinity connection issues
Once again I have unplugged the Xfinity router to restore connection. Why am I having to do this every day!?
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Good morning @user_x0r1dq I apologize for the poor experience. We would be happy to review your account with you to see what options may be available. Please send us a DM with your full name and address to Xfinity Support. To send a direct
Legacy plan 25 years customer….bait and switch
As sales rep pulled a bait and switch to get me to switch plans to save money. I originally had 4 products for 25 years. Sales rep lied about a downgrade with internet would be more than sufficient for my use. As of now, I am unable to review my security cameras remotely with lower internet package.
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Want to use my own router
I have 2 gig fiber and would like to drop the XER10 and use my own router. I read on other threads here that posting here is the best way to get started with it versus contacting phone support. What needs to happen for this to work? Thanks!
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Your Home Network
user_i8r6nj Hello and thank you for reaching out via our Xfinity Community Forums. I’m very sorry to hear about the trouble you've had trying to disconnect your service. I can certainly understand how frustrating it would be to continue receivi
Billing Dispute — Account Not Properly Disconnected
I have made numerous attempts to cancel my Xfinity service, and despite being repeatedly told that my account had been disconnected, my account remains active and I have continued to be billed.
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user_qapvz2 Thank you for taking the time to reach out to us here on our Xfnity Forums. I understand the concern is regarding a service fee on your bill that would be taken care of and waived. I would be more than happy to help you with reviewing the
Xfinity support
I need to speak with an agent who can actually help remove a service fee that i was told by the technician would be waived that the virtual ai or chat agents can't seem to handle. Tried to escalate to a manager and was told I would get a call back and of course that never happened.
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user_idl4xe Good morning, and thank you for reaching out to our Xfinity Forums Team for assistance with your Xfinity Mobile billing. I'd be happy to take a look, and see what the next best step will be in resolving the issue. To begin, please send a
Formal Dispute — Xfinity Mobile Phone Line Billed After In-Store Assurance of No Charge
To the Executive Customer Relations Team, I'm writing to dispute a charge on my Xfinity account and request that it be reversed before it's sent to collections. I previously had Xfinity internet service with a phone line included at no extra cost. When I canceled my internet service on May 30th 2026
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@user_o56z2o Thanks for reaching out to us. We do apologize for any inconvenience and as a customer myself, I would be concerned if my modem was getting hot and overheating. I recommend checking your power connection and removing any extra power outl
Gateway overheating and shutting off
I think that my gateway is overheating. My internet periodically shuts off for no reason. How do I get a replacement?
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@user_e65i65 I'm glad to know your services are up. Can you meet us back in the direct message, so we can get to the root of what's going on and resolve everything permanently for you.
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Moca problems
So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on Without being charged when it's xfi
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