Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (505.8K)
Of course other people know about it and are talking about it on this forum....that's how I found out what it's called.
HBO Max Glitch
Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.
Question
Necesito Cambiar mi direccion
Necesito Cambiar mi direccion , resulta que ayer me instalaron el servivio , esta funcionando muy bien , no puedo quejarme , pero al momento de hacer la instalacion me colocaron la direccion de la vecina , necesito cambiar la direccion a la mia , puedo hacerlo por esta via ?
Question
•
Customer Service
I did not have advanced security turned on, but do now. Not sure what is meant by swipe down on my phone to turn on Home notifications.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
Cancelling Service
Hello, I'm hoping to schedule a service cancellation. Could you help me via DM with this? Thank you so much!
Question
•
Customer Service
To get a transfer PIN (port-out PIN) for an Xfinity Mobile number, sign in to your Xfinity Mobile Account online or via the app, select the device line, go to "Transfer your number, cancel this line," and request a one-time passcode to text the secur
Transfer pin
I need my transfer pin. I’ve asked Xfinity Mobile lots of different times, I shouldn’t have to fight with them tooth & nail just to get it to them? I don’t want to be with Xfinity anymore, they suck.
Question
Bill shows I owe 100 still
My monthly bill is 144.58 a month. My bank statement and the app shows I paid 44.58 on the 1st, 50 on the 8th, and 50 on the 15th. Yet the app says I still owe 100. I have paid the bill every month and this is really upsetting. Please help me get this fixed
Question
•
Customer Service
closed captions
I rented evil dead burn and couldn't get the closed captions to appear. 8 did all the basic stuff for fixing that like restarting my router and checking my settings and none of it worked. so then I rented lockbox, and the same thing happened and they closed captioning is working on regular shows and
Question
•
On Demand
My most recent box lasted 22 days. Has a fix been found or do I need to go exchange the box again?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Hello user_2son48 Thank you for your post here in our Xfinity Community forum. We appreciate you and your time. We can only recommend the Xfinity app. That would be the only one that would honor your warranty, and we can only troubleshoot the X
Security camera viewing
What app can I use beside Xfinity with Xfinity cameras to view through security cameras
Question
Line transfer between accounts
Having a heck of a time getting success transferring an existing line from one Xfinity Mobile account to another. Two chat sessions, a visit to Xfinity store in person, and talking to two different representatives on the phone I cannot get movement on it with no explanation why. I just get referred
Question
•
Plan
@user_l9zllx You're welcome! I am glad we could help. Was there anything else we could assist you with?
Returning Xfinity Wifi Extender
Hello, I no longer require the xfi pod, the xfinity store would to accept it when i returned my xfinity pro equipment and told me to fill in the details here --> https://www.xfinity.com/support/articles/return-exchange-xfi-pods I'm not due a refund or anything since it was provided as part of the xf
Question
Support ticket ECM0024050645
They closed my support ticket after not only not being able to help resolve my issue but also messing up my data. 2 days in a row, 4 different live chat agents, and over 4 hrs of wasted time. Xfinity mobile has been the worst experience ever. Every chat gets disconnected & I have to repeat myself as
Question
•
Network
Thanks, I've sent a follow up message there
Constant outage without resolution
Starting since this prior Sunday (7/26) the internet in my neighborhood has been very flaky with repeated outages reported by xfinity. I've already had a technician come out and visit on Wednesday and they said everything looks good on their side. Speaking with my neighbors they all have Xfinity as
Question
Really slow WiFi
I am supposed to be getting 500 mbps and I’m like 10 mbps or less
Question
•
Your Home Network
@XfinityThomasC hello, yeah I already returned the pro extender, it was there that the store to told me they can’t accept the xfi pod. Ok well I guess if I’ve tried to return it and you’ve said that it doesn’t need to be returned I’ll just not worr
Returning Xfinity Wifi Extender
Hello, I no longer require the xfi pod, the xfinity store would to accept it when i returned my xfinity pro equipment and told me to fill in the details here --> https://www.xfinity.com/support/articles/return-exchange-xfi-pods I'm not due a refund or anything since it was provided as part of the xf
Question
@user_4o4zxk Xfinity error code TVAPP-00352 is a general playback and connection error on the Xfinity Stream app. It usually happens when live TV or a DVR recording suddenly stops, freezes, or fails to load properly on a mobile device or computer.
XfinityDena
commented
2 hours ago
to the conversation:
0
0
Tv app 00352
Won’t play back any shows. Keep getting error messages
Question