Xfinity Community Forum

Service Discount

I'm reaching out to see if Xfinity is prepared to provide some compensation to customers who's internet and cable services have been consistently interrupted in this past outage in the Edit (Customer PII) area. I have been having interruption in service consistently for almost 2 weeks. I understand

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Customer Service

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user_3c99vi Thank you for posting on our community forum so we can make sure our lines are moved to the new pole. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on th

XfinityEmilyB

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1 hour ago

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Need wires transferred off the pole so pole can be removed

Puget Sound Energy put in new power poles down our road. The old power pole still has all the comcast utilities attached to it and they have to be transferred to the new pole. It has been over a year! I need to speak to someone about when the schedule is to transfer the comcast lines so PSE can get

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@user_nakt6x what are the correct port numbers https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email <----- try here

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1 hour ago

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Sending Comcast Email

Are you aware that when the Xfinity VPN is turned on, emails can’t be sent from the Comcast outgoing mail (SMTP) server, smtp.comcast.net, on an iPad? When I turn the VPN off, it works fine. Not sure if this just started with the latest iOS update to 26.5 or not, as I just started using the VPN and

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service still out after flooding is gone

I cannot contact anyone for an update to the service outage here because they indicate until service is restored I can't get any support. Recently there was a flood here and according to the Xfinity status, work will only begin once it is safe for the crews to operate. The flooding is no longer pres

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Customer Service

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@user_xb8f48 I think being stuck with ads embedded right in your email list if terrible. Yahoo wants you to sign up for "ad free" -- they give you a free trial but after that, you pay! I wish xfinity had been more upfront about this. I

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1 hour ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Thank you, @user_0zu1ek, for your response and for providing those additional details; we appreciate it. I see that you mentioned someone was scheduled to come out today to replace the box on the side of your house. Would it be alright if we checke

XfinityAlyssaA

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1 hour ago

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Lightning fried modem

Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.

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Tivo cable card

It appears the Cable Card in my Tivo Bolt stopped working. A generic chat tech told me to exchange it, but my understanding is that they are not supported anymore. I believe it just needs to be re-paired. Can this still be accomplished? I tried calling 877-405-2298 but could not get past the annoyin

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Non-X1 Service

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$50/month 5-year price lock gigabit service for existing customers

I was hoping to take advantage of this deal and potentially port my cell over to xfinity service. seems the deal only applies to new customers. what a shame.

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Customer Service

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Need wires transferred off the pole so pole can be removed

Puget Sound Energy put in new power poles down our road. The old power pole still has all the comcast utilities attached to it and they have to be transferred to the new pole. It has been over a year! I need to speak to someone about when the schedule is to transfer the comcast lines so PSE can get

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Customer Service

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Hello user_wz846i! I appreciate you trusting us with your concerns, and you're in the right spot for help 👍 The last thing we want is for you to have been charged for services that were never active, especially when collections reports are involved,

XfinitySeth

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1 hour ago

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Incorrect Collection Account for Xfinity Service That Was Never Activated

Hello, I am looking for assistance from Xfinity regarding an account that was referred to collections even though the internet service associated with the charge was never successfully activated or provided. When I moved into my apartment, I used Updater, the apartment's designated move-in platform,

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@XfinityAlyssaA Thank you for your reply. I guess I wouldn't have thought as much about it if it hadn't happened twice in less than 2 months. The first time was June 30 and the second time was August 14.

user_0zu1ek

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2 hours ago

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Lightning fried modem

Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.

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No, we have not seen any loose cables or exposed underground lines. The only thing we have observed is that the box on our house is very old and brittle. We had asked to have that updated previously, but the person showed up & left without doing

user_0zu1ek

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2 hours ago

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Lightning fried modem

Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.

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I completely understand your frustration, and I am truly sorry for the unexpected disruption to your workday and productivity. We know how critical a reliable connection is when you are working, and failing to provide a heads-up only makes a difficul

XfinityQuemekia

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2 hours ago

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Virtually no internet service for a week

My service at has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenanc

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I'm still being scammed by Xfinity even after they said I should wait another month

user_ok165c

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2 hours ago

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Xfinity is a scam.

Xfinity is a huge scam when it comes to device credits. I won't give them credit that their service is very good, however, customer service is such liars. They keep telling me that they are going to add me for mobile monthly credits. They keep doing this. I've been with them for November, and they s

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Good afternoon @user_s630ti. Are you still having these issues with your cable boxes? Have you completed any troubleshooting steps?

XfinityRaf

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2 hours ago

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Xfinity Home/In home channels not working

Upgraded plan to 2 gig plan online and added s34 modem. Had to call back in to relink rental boxes which took 30 minutes after they stopped working with plan chance. Now the stream app will only play TV go channels and its not recognizing my home wifi to play channels that are only for in home watch

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Incorrect Collection Account for Xfinity Service That Was Never Activated

Hello, I am looking for assistance from Xfinity regarding an account that was referred to collections even though the internet service associated with the charge was never successfully activated or provided. When I moved into my apartment, I used Updater, the apartment's designated move-in platform,

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Billing

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Oh no @user_0zu1ek! I'm sorry to hear that your modem was fried. I can certainly understand your concerns regarding the cable coming into the home, and I'd be happy to help look into this further. To better assist, can you tell us if you've noticed

XfinityAlyssaA

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2 hours ago

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Lightning fried modem

Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.

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FYI the service interrruption was unannounced making preparation impossible and is causing us to lose productivity as we work around the lack of service. It will take five or six hundred years to make this up in fast download capability . . and coun

user_j2hwt8

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2 hours ago

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Virtually no internet service for a week

My service at has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenanc

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Mind you am a single parents of 2 special needs kids, I work and ama student. I needed internet Thursday that I moved and called a head of time

user_z12fvf

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2 hours ago

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Internet instalation

Services suck. I called a head of because I was moving Thursday and they told me bo available appointments until Sunday. Sunday came boone showed up. I call they tell me it was the Saturday before. But I was home Saturday noone came. They tell me ok Monday from 4 to 6pm again noone showed up and the

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Internet instalation

Services suck. I called a head of because I was moving Thursday and they told me bo available appointments until Sunday. Sunday came boone showed up. I call they tell me it was the Saturday before. But I was home Saturday noone came. They tell me ok Monday from 4 to 6pm again noone showed up and the

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Devices and Equipment

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