Xfinity Community Forum

user_csspr8 The question XfinityDena asked above is an important one. Were you talking to mobile care, or residential care? To add any device to your account, verifying your information(SS# included) is needed. However, if you ever feel unsure or thi

XfinityJeffB

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4 hours ago

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Customer Servide Representative Asked for my Social

Today, September 8, 2026, I called the Xfinity customer service line to ask a question about my recent billing statement. The person who answered seemed very helpful, and then they asked for me to open my keypad on my phone and enter my birthdate without saying anything. I was a little confused and

Question

Thank you for reaching out to us on our community forums @user_abccgc! Getting all the way through the verification process only to have the transfer PIN fail to arrive would definitely be frustrating. Since you've already confirmed that the OTP ve

XfinityAldrik

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4 hours ago

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Need help with transfer pin

I am an official manager on this account. I am trying to port out thr number [Edited: "Personal Information"]. I have successfully cleared to 15 minute OTP code but the final pin transmission is dropping on your back end. Please verify what you need so you can read/text or push me the transfer pin.

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Hello and welcome to our Xfinity Community Forum @user_elw8pj. Please remember when posting publicly to never post your personal information, such as your full name, order number, or address. Your security is very important to us. I completely unders

XfinityQuemekia

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4 hours ago

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Residential Xfinity order created for commercial unit – Order # [Edit]

Hello, My name is [Edited: "Personal Information"]. I need this issue reviewed because the residential Xfinity order was not created by mistake on my side. I first went in person to an Xfinity store and provided my lease showing that the service address is a commercial unit. The Xfinity store repres

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Billing

Hello, I am requesting assistance from the Digital Care Team to review and reverse a technician visit fee charged to my account following recent storm damage. Summary of Issue: Root Cause: A storm damaged the main exterior Comcast drop line/utility wire feeding into my house. Service Performed:

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Your Home Network

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user_xn8o3s That is a great question. We hate to see a customer go but we can help with setting us a disconnect for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service a

XfinityAmandaB

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4 hours ago

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cancel service

How to cancel service

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I too am a 36 yr Diamond member, who has Xfinity cable, internet, along with 5 phone lines on Xfinity mobile service. I don't watch many regular shows on cable, but I do watch sports channels which I was willing to sacrifice my high cable bill so tha

adavis0040

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4 hours ago

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Local NBA team on DAZN network

Local team, (Indiana Pacers) signed a 5 year deal with DAZN network. Will this be available as part of my X1 Premium plan as the Fanduel network was? Hope so, this a la carte streaming extras is making cable TV very unattractive any more. 35 year Diamond member.

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Moved here.

EG

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4 hours ago

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Billing Dispute: Request to Honor Executive Customer Relations Pricing Commitment

I am requesting assistance from Executive Customer Relations to resolve a billing discrepancy regarding a pricing commitment. I received verbal confirmation from an Executive Customer Relations representative that my 150 Mbps plan would be locked at $17.49/month through November 4, 2026. Although a

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Thanks for connecting with us in our community user_mm26. We hate to lose you as a member of the Xfinity family, but above all we always want to help you make any request as easy as possible. If you could send our team a direct message with your full

XfinitySeth

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4 hours ago

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Please cancel my internet...

I cant seem to figure out how to cancel it and i need to cancel it can someone please help me?

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The same thing happened to me on 10/13, regarding a cable problem. The rep said Comcast would send me a smart watch for being a "diamond level" customer and needed my SS no to send it. There's no reason you need someone's full SS number for any reaso

user_csspr8

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4 hours ago

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Customer Servide Representative Asked for my Social

Today, September 8, 2026, I called the Xfinity customer service line to ask a question about my recent billing statement. The person who answered seemed very helpful, and then they asked for me to open my keypad on my phone and enter my birthdate without saying anything. I was a little confused and

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Moved here.

EG

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4 hours ago

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Billing / Payment Arrangement Glitch - Service Status

Hello, I had my service restored yesterday via a payment arrangement/override, but today the system is showing no active arrangement and is threatening a shut-off again. A payment is currently scheduled for October 22nd, and I tried another for October 14th because the first wasnt showing up, but it

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Moved here.

EG

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4 hours ago

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cancel service

How to cancel service

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So, it turns out if you don't activate within a certain period, it doesn't work at all? I tried talking to the AI bot, but it just led me in a circle.

user_a7cc91

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4 hours ago

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Peacock account access

Is it possible to reset my account's Peacock. The old one can be deleted, as I'm taking over for my mother who pass away 3 years ago. I no longer have her Email, so I can't access any reset information. Every time I try to connect, I get "Your Xfinity account is already linked to another Peacock acc

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Moved here.

EG

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4 hours ago

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Please cancel my internet...

I cant seem to figure out how to cancel it and i need to cancel it can someone please help me?

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Need more details... What exactly is the issue?

EG

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4 hours ago

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CinnReds1959

This is the name given my wi-fi router

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I was told this is a simple billing code change, When I got in the chat I was told a “technician may need to make some changes and adjustments at the home which is why the account is being flagged for an installation.“

user_assb41

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4 hours ago

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Request for Member-Owned Router Options for Xfinity Fiber service - XB7

I have residential EPON fiber with an ONT and an XB7 router. I want to transition to the new 'Member-Owned Router' fiber configuration so I can connect my own retail router directly to the ONT. Please transfer this to a specialist who can remove the XB7 from my account, apply the customer-owned rout

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Hello user_y7aeqg, thank you for reaching out here in our Xfinity Comunity forum. We are happy you're here, and happy to help you. Our expert EG has posted some rock solid advice for you. Did you try those steps?

XfinityJeffB

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4 hours ago

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My Internet not working

The internet not working but it says I’m online

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no one contacted me! I will cancel the service not only the mobile, also all 1G internet, too. Stupid service, terrible customer support. The customer support is not in this country, many of them cannot speak English, too.

user_ocjjzg

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4 hours ago

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Fraud business and covering with hidden fees!

Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"] I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorize

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there are no solutions and no one supports this issue.

user_ocjjzg

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4 hours ago

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Fraud business and covering with hidden fees!

Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"] I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorize

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tv scrambling

some of our stations keep scrambling the pictures....why?....

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Channels and Programming

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Residential Xfinity order created for commercial unit – Order # [Edit]

Hello, My name is [Edited: "Personal Information"]. I need this issue reviewed because the residential Xfinity order was not created by mistake on my side. I first went in person to an Xfinity store and provided my lease showing that the service address is a commercial unit. The Xfinity store repres

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Customer Service

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