Official

Accepted

Unanswered

Advanced Filters

Search Results (495.8K)

Most Recent
Selected Most Recent

Thanks for reaching out to us. We're available 7 days a week for employee support between 6 am - 1 am ET if the phone team was unable to resolve your issue.

 to the conversation: 

0

0

Need to cancel service

There is no option to cancel service online. Xfinity chat does not do anything and asks for a callback which has option a week away. I want to cancel now. This must be illegal to make cancellation so difficult but onboarding is few clicks.

Question

@user_wixflg My apologies for all the frustration this has caused you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top righ

 to the conversation: 

0

0

Blacklisted/Blocked Device

I purchased a brand-new device from an Xfinity store and shipped it to another state. Before I was able to activate the line, the package was lost in transit. When I contacted Xfinity, I was instructed to activate the lost device so it could be blacklisted, after which I was directed to Assurant for

Question

user_dh7amg Please come back to us in Direct Message if you still require assistance. We messaged you there and are waiting for your response.  

 to the conversation: 

0

Worst Internet Connection is experiencing and worst customer support

Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis

Question

They told me to contact y'all cause I needed help finishing up my account I just came a new customer

They told me to contact y'all to finish my account I just came a new customer

Question

12

1

0

Peacock removed after service changes

Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re

Question

8

1

0

@user_eson09​ The "most helpful ever" response you're talking about is an AI-generated slop answer. Giveaways are the numbered and "The Fix"/"The Nuance" formatting, and phrases like "The X Trick" and "Reality Check." I'd caution against trusting AI

 to the conversation: 

0

Ye Olde IPv6 /60 Prefix Request

Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying

Question

Almost 5 hours then also NO INTERNET.. HIGHEST LEVEL OF FRUSTRATION !!! KUDOS TO XFINITY FOR THEIR AWESOME CUSTOMER SUPPORT !! AWESOME JOB

 to the conversation: 

0

Worst Internet Connection is experiencing and worst customer support

Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis

Question

move wifi services

I am unable to move wifi services to a new address. Can anyone help?

Question

10

1

0

Worst Performance got proved again.. Awesome !!! Again internet was down for 3 hours.. 3 days within last 5 days ..

 to the conversation: 

0

2

Worst Internet Connection is experiencing and worst customer support

Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis

Question

Wall port

I don't have a wall port and I need a technician to come and put one in.

Question

7

0

0

OK, thanks for the info...

 to the conversation: 

0

Recent Comcast to Yahoo.mail transition.

I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post

Question

@ddryer, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be mor

 to the conversation: 

0

Upstream network connectivity issues

For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on

Question

@sister_tech Okay that confirms the account is okay, and not having any requests to verify the password again directly. We suggest uninstalling the app, but making sure to choose deleting the data it has during the process. It will make you sign in a

 to the conversation: 

0

COMCAST.NET EMAIL PROBLEMS ON IPHONE

I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?

Question

tomv I am sorry, we don't cause issues to force the migration. We are happy to help but it sound like you migrated, and it is working. Is it now working properly?  

 to the conversation: 

0

Cannot verify mail account on Apple devices

I had to change my Comcast.net email password and the established accounts on my Apple devices, using Apple Mail, will not verify my username and password. I know they are valid since I can access my account on the website. I have tried all of the tips I can find and am at a loss. Any advice would b

Question

The email website never has a problem, so I agree it’s an issue with the iOS mail app. It seems like there must have been an update on either Apple’s or Comcast’s end that caused the issue.

 to the conversation: 

0

COMCAST.NET EMAIL PROBLEMS ON IPHONE

I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?

Question

@user_60gpc3 The Roku is a home device, do not connect it to a Hotspot. You stated you recently moved, did you move your service from one location to another?

 to the conversation: 

0

Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access

Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity

Question

My last report on my events page was: Jul 10, 2026 at 1:27:35 PM Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.

 to the conversation: 

0

Upstream network connectivity issues

For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on

Question

@sister_tech That sounds like an issue with the mail app. The next time it happens, does the email website also ask you to update your password, or does it allow you to sign in with no issues?

 to the conversation: 

0

COMCAST.NET EMAIL PROBLEMS ON IPHONE

I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?

Question

There hasn't been an issue connecting my roku with this method before. And about the linking the profile... I am unsure what you mean. Do you mean have I changed service addresses or something different entirely?

 to the conversation: 

0

Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access

Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity

Question

Thank you for your reply, but I’ve done that numerous times. It temporarily resolves the issue but after about a week I’m prompted to re-enter my password once again. BTW, even if I don’t reset the password, entering the existing password resolves th

 to the conversation: 

0

COMCAST.NET EMAIL PROBLEMS ON IPHONE

I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?

Question

forum icon

New to the Community?

Start Here