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I reported a cable hanging low to the ground twice at the first of the week. Tonight after dark an xfinity truck is across the street on the pole with a ladder working and that's not even where the trouble is. So internet went off and the xfinity truck left. Reported the outage and y'all said first
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Your Home Network
I just did sent a message, the stranged thing is , weve been getting emails from xfinity as confirmation of our order, and that the new starter kit has been shipped and we have to set it up when jt arrived, pls i want our account to be safe. What do
I want to know if we get scammed
I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we nee
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Hello, user_9kwt9v! How are you? I wanted to tap in for an update to confirm with you that the lines got taken care of as I show the work order completed. How is everything?
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
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Absolutely bait and switch company
I was baited into switching from Verizon to xfinity in January of 2025. I was told we will give you 500 for each of your trade ins if you switch which I probably shouldn't have accepted becuase the phones I traded were worth more. Than was also told they would payoff my remaining balances 500 per ph
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Plan
Have you tried using a modem that is compatible yet?
Why Can’t Fiber Customers Bring Their Own Equipment? A Technical Discussion
I’m hoping this question can be considered from an architectural and product perspective rather than just a support standpoint. Historically, with DOCSIS, customers could provide their own approved equipment because authentication and provisioning were handled at the network level, not tied to a spe
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I appreciate you letting us know you're experiencing something similar Ben1947 👍 Are you able to send emails to this person when not forwarding posts from X?
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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X Class 1G Up 1G Down
Why Can’t Fiber Customers Bring Their Own Equipment? A Technical Discussion
I’m hoping this question can be considered from an architectural and product perspective rather than just a support standpoint. Historically, with DOCSIS, customers could provide their own approved equipment because authentication and provisioning were handled at the network level, not tied to a spe
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@user_ys2yiu Oh thank you. Our number is 1-800-XFINITY (1-800-934-6489). That is our official and only number to use. We usually recommend checking the printed statements to confirm the number to call. I did a search for the number you posted, and it
I want to know if we get scammed
I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we nee
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@user_3d8ea0 @XfinityChristy How do I receive an invitation to convert to Yahoo. My connect app is not performing well. Regarding email migration to Yahoo! Mail It’s currently optional to make the switch. Eventually, we do plan to migrate
Email conversion to yahoo questions
I have an email for the main Account on Comcast and then 2 additional emails. I got an invitation to convert the main account email but not the additional ones yet. if I convert the main account email now, will I lose access to the secondary emails? I have a phone number associated with the main acc
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user_6y1518 Thank you for reaching back out! If your plan was changed you would no longer qualify for the 12-month Loyalty Discount offer. Also, the discount amount was a range, and would not have brought your pricing back to the previous promot
"Loyalty Discount" not applied
I received an email (text included below) back on Dec 13 saying that I would be getting a "loyalty discount" going forward. Given no specific pricing in the email, I had assumed the "loyalty discount" meant I would keep my $27.99/mo pricing. However, since then my bill has more than doubled from $27
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Massive Packet Loss Spikes after recent network maintenance
I have noticed recently that after some work was done by Xfinity in my area, I will experience massive packet loss spikes and ping spikes while playing games every 5 minutes or so. It's sometimes so severe that I am disconnected from my game. I have tried many different troubleshooting techniques. I
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Your Home Network
Best thing you can do now is to file with the FCC!
Porting out line doesn't work
Hi all, I have been trying to port out my number to a different carrier. However, it has been a really draining experience for me. It's a nightmare. I have been trying to port out one line for a month and all my porting request were rejected by Xfinity because of mismatched customer information. I c
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I'm located in Western Massachusetts and have a 400 Mbps download Xfinity plan but in late January and for the first two weeks of February, download speeds were consistently less than 100 Mbps and then, during the second week of February were as low
Internet is slow
I pay for 1gig internet and for the past week I’ve only been getting 20-40 megabytes. I’ve tried restarting and resetting my modem and router and nothing works.
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Congrats on the upcoming move user_1yv50u! I know moving around a new build is always an undertaking in itself, so in terms of the services, our teams always want to do as much of the heavy lifting and setup for you as we can. As long as the address
New Build Installation
I should be moving into a new build soon. The contractor ran all the cat5 and coax cable into the utility room and taped them together. If I buy and install a wall-box, will the technician coming to install be able to do the rest or what would I prepare beforehand?
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Greetings, user_c9d57n! Thanks for posting on our XFINITY Community forum. We always want you to enjoy your streaming service with peace of mind, and we are sorry to hear that this has not been the case as of lately. Not to worry, our team will help
XfinityNatalie
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Poor performance at peak hours
For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?
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