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Xfibity store assured me I would get a new line discount and then denied that she said that.
Hello, I was unhappy with my iphone so I went within the 14 days..The lady told me because they had no pixel 10 phones in the store I could switch temporarily to my old phone then come in on the 20th to get a pixel 11. I asked her will I still get the new line promotion. She said I'd be eleidgeable
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Devices
Howdy user_znrweo 👋 Thanks for dropping by the community with your concerns! I know how frustrating it is to be waiting on a refund for something longer than I was promised, so the last thing we want is for any refund you're expecting from us to be
Refund Still Not Received After Two Months
Xfinity Mobile incorrectly charged me, and I requested that the amount be refunded to my original payment card. Instead, Xfinity posted a credit to my account. This credit is unusable because I have already disconnected my Xfinity Mobile line. For the past two months, multiple agents have repeatedly
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Bill went from 50 to 80 dollars without my explicit permission
I had rocket money negotiate my bill and that was a grave mistake. I had 50 dollars a month cemented for 5 years with my promotion and now without my permission it has gone from 50 to 80 dollars which I can’t afford. I need HELP
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Rules and Automations
Updating this thread for documentation: the issue has continued and worsened since my previous post. Tonight I experienced another severe interruption lasting approximately 60 seconds. My PlayStation, which is connected directly to the gateway by Et
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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user_6jbdsc Hello, are you still having issues with your TV guide being stuck?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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@user_topwbb We can check the order, count on us. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's th
Confirmation email for equipment upgraded tv boxes
I received immediate confirmation that upggrade order of 4 of your 4k tv boxes online. I never received email confirmation. I had even scheduled appointment for August 25th 10am to noon. Since I didn't get email I went online to my account and the app and it seems nonexistent. Please help, if I need
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Peacock Activation (platinum member)
Hello, I am an Xfinity platinum member and entitled to free peacock premium plus. however, i never got the email upon activating the offer and can't seem to find a way to fix this. Can someone plaese fix this for my account and help me with entitlement reset? Thanks, Manav
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Channels and Programming
Hey there user_6736yz! Thanks for dropping in to let us know you're going through the same thing. Has anything changed since leaving your comment?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Ok @user_js9hly, let's take a closer look at this and gather some additional information to determine whether we need to submit a ticket for further investigation. To get started, please send us a direct message with your full name and complete servi
Favorites channels deleted
How many people are getting fired for this mess? All favorite channels are gone.
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Refund Still Not Received After Two Months
Xfinity Mobile incorrectly charged me, and I requested that the amount be refunded to my original payment card. Instead, Xfinity posted a credit to my account. This credit is unusable because I have already disconnected my Xfinity Mobile line. For the past two months, multiple agents have repeatedly
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Billing
@user_oqizuc Just sharing your other update here. You found the update pushed out this morning resolved your issue. Those still having issues can unplug their main cable box from the power outlet, wait about 30 seconds, and restart. This will push th
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
Confirmation email for equipment upgraded tv boxes
I received immediate confirmation that upggrade order of 4 of your 4k tv boxes online. I never received email confirmation. I had even scheduled appointment for August 25th 10am to noon. Since I didn't get email I went online to my account and the app and it seems nonexistent. Please help, if I need
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Customer Service
@user_oqizuc Thank you for sharing your update. A main cable box unplug and restart can push the update to those cable boxes out there still having the issue.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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@XfinityVianney across all devices. They just simply disappeared . The frustrating part was I could bring them up on mobile app. Sat here for thirty minutes adding them back. While entering them manually while looking at my phone. What a pain and wa
Favorites channels deleted
How many people are getting fired for this mess? All favorite channels are gone.
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Already did that as I mentioned in the original post. At the very start of this problem, you could see which channels were marked as favorites in "all channels". The refresh deleted that information permanantly.
Favorites channels deleted
How many people are getting fired for this mess? All favorite channels are gone.
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Hey there, @user_2hk5ro, thanks for reaching out through Xfinity Forums. We would be happpy to help with your promotional card. You have reached the right place. Can you please send us a direct message with your full name and your full address? How
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Help with a expired visa promotion card
Can I get a card to be reissued
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