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Hi Abby, thanks for the reply. Timing: It's not limited to one part of the day — I get it throughout. The download latency is fairly consistent whenever I'm active (elevated ping with spikes to 500ms+), and the disconnects can happen anytime, includi
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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@user_s1lbwo I would like to take a closer look at the account to see what information we have to share anCan you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on th
cancel xfinity mobile
Hi there, I would like to cancel my Xfinity Mobile service. The service has never been used but I'm being billed each month for it. I am overseas and cannot call the 1800 number for cancelling it. There is no way to cancel the service in the Xfinity app or web portal.
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Hi there, As far as I understand, the account is in the real estate agent's name, as that is the name that appears on the account statement of both the home internet and the mobile plan. However, the unactivated mobile plan was linked to my credit ca
cancel xfinity mobile
Hi there, I would like to cancel my Xfinity Mobile service. The service has never been used but I'm being billed each month for it. I am overseas and cannot call the 1800 number for cancelling it. There is no way to cancel the service in the Xfinity app or web portal.
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Transfer pin
I need my transfer pin. I’ve asked Xfinity Mobile lots of different times, I shouldn’t have to fight with them tooth & nail just to get it to them? I don’t want to be with Xfinity anymore, they suck.
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Devices
I need to remove a six month old account from my profile.
I moved from New Jersey to Connecticut and require removal of my old address. This address is still showing and billing me for services where I no longer live. It has been six months; do I need an attorney to get this corrected? I need this to be fixed immediately. Regards,
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Sign-In and Account Management
installation fee
Hi, my bill recently went up and i see that the 1Gbps option is now cheaper than the 400Mbps plan i'm on so i was going to switch, but i see there is a $100 professional installation fee. Is this fee necessary if i'm just switching plans? I see it listed on the 500Mbps and 300Mbps plans as well. Wha
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Your Home Network
Power restored but leased modem not working Can I return it to an Xfinity store and get another one
No cfinity service since 9:08 pm Aug 1, 2026
Power outage reported and still no service Did not lose power to our home and it wasn’t weather related Was supposed to be restored at 12:08 AM now it says as soon as possible with no other info Outage map says 3-100 affected
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@XfinityNatalie I have a collections record on my credit report for an amount of money that I was told I did not owe. In fact, I am pretty sure Xfinity auto-paid an extra month after my cancellation. I did not receive any billing for the amount in
Cancelled Service in December at Oak Brook Office - Sent to Collections After
I cancelled my service with you in December of 2025 through the Oak Brook location and dropped off all equipment. My account was sent to collections for $120 even though I made my final payments at the Oak Brook location. I even had an additional auto payment taken out in January for the service I h
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you have 10 days until nfl network starts showing live preseason games.. you and espn have got to get your act together and come to an agreement so us fans dont miss out on live games.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hi @user_ik0oi6, Thank you for reaching out via our Xfinity Forums Community support page. We can certainly look at adding someone as a Responsible Party to the service bill. Please send a direct message by clicking the chat icon in the upper right
Add partner's name to bill for proof of residency
Hi all, I would like to add my partner's name to the bill such that it shows both of our names and can be used as proof of residency for my partner. Any help would be greatly appreciated!
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Security camera viewing
What app can I use beside Xfinity with Xfinity cameras to view through security cameras
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Devices and Equipment
Add partner's name to bill for proof of residency
Hi all, I would like to add my partner's name to the bill such that it shows both of our names and can be used as proof of residency for my partner. Any help would be greatly appreciated!
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Customer Service
user_24pmmj. Thank you for clarifying. Since the issue only occurs when connected to Xfinity and using your company's VPN, while the same VPN works normally on other Wi-Fi networks and cellular connections, that does help narrow things down. Based on
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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It only with VPN on. And my VPN work normal when I swtich to other wifi or cellular. With Xfinity the download speed for any large file from our company internal web (need VPN) the download speed will either cut to 0 or the connection get disconnecte
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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Hello @user_lzs4xr thank you for reaching out to us on our community forum. Were you able to successfully activate the modem on the Xfinity app?
New Nighthawk AX8 Activation Loop - Stuck on Blinking Upstream
I am installing a customer-owned Netgear Nighthawk combo. The downstream light is solid white, but the upstream light is blinking. Phone support keeps reading a script to send a physical technician out, but the cable line is alive, I need a Tier 2 / Digital Care agent to look at my account profile a
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Hello, eldon.a! Thanks for reaching out. I can definitely understand wanting to make sure you're getting the upload speeds your area supports. I'd be happy to take a closer look at the account, provisioning, and modem details to see what's going on
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Next-Gen Mid-Split Boot-file needed for Netgear CM3000
Hello! My local node/neighborhood has Next-Gen Mid-Split active and my NetGear CM3000 shows an Upstream OFDMA channel is locked. However, my upload speed it stuck at ~35-50 Mbps due to a legacy provisioning profile. I used to have proper upload speeds but this past week its been under the rated spee
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