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Cancel Internet Service
Xfinity Support, Please contact me so that I can cancel my home internet service. Thank you.
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Customer Service
Cancel Internet Service
Xfinity Support, Please contact me so that I can cancel my home internet service. Thank you.
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Your Home Network
I have tried this, but when i sign in it only gives me control of the old account. I cannot make any changes to my new account. My new account and address shows up as a linked account and says "inactive"
Account Address
I just started a new xfinity internet account today. When I try to access my account on the xfinity app it shows my default account as being at my parents address and my account for my current address is listed as inactive.
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Mastercard not working
I have called multiple times only to be told there’s an issue with the bank the cards are through and it should be resolved in 2 hours. I try again the next day and it’s still declined. It’s declined everywhere. Why give these cards if they don’t work and by the looks of it they haven’t worked at al
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Customer Service
Contact Me Please
Good Morning, Would you have a Supervisor in charge of the service trucks serving southern maryland contact me please. Thanks [Edited: "Personal Information"]
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Customer Service
Thank you, @user_e92521. Checking the ticket just now, I see that the backend team was able to add you within the actual billing system (where we used to list authorized users) due to the provided POA. However, they've notated that we cannot transfer
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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@tedbear13 We'll need to complete some troubleshooting steps before we're able to get our internal Advance Tech support involved. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper
Xfinity Stream App not working
Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfin
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@user_bx1d93I want to help make this as easy for you as possible Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this
Can't cancel service
There's no way to do it online. The chat box makes me schedule a call for over a week from now, so I can pay for another month I won't use. Forums direct you to dm, though that's not an option anywhere and the link to dm just leads to the forum. This has got to be illegal. Cancelling should not be s
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uploaded documents as described above.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Yup, same Xfinity problem with a promised Verizon buy-out when switching my phone to Xfinity. Follow-up call to customer service rep Tommy assured me that my account was "perfect" and to give the buy-out refund another week. That second promise was o
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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Hi @user_c9a8fa, thank you for taking the time to reach out to us here on our Xfinity Forums about your account concern. Please know, we want you to have the best experience with Xfinity, and we're happy to help! This is not the experience
Why do I have two accounts now ?
So..... I added a speed / plan upgrade : Internet 1 Gig | Download speeds up to 1000 Mbps; Upload speeds up to 100 Mbps for $110 Minus the 5-Year Price Guarantee discount - $50 Minus the Autopay & Paperless discount - $10 Now I have two accounts listed, which one is actually active ? The XA chat bot
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But, I do not know either account #. He pays 2 bills so I'm assuming he has 2 accounts.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Yes, I could open file from link. My husband will sign for his father. I'll upload this completed file, both DL's, and the Power of Attorney to your site.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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@user_e92521 - Good! Thank you for confirming. We're going to continue to monitor your open ticket, and we plan to follow up with you directly (in our DM thread) as updates become available. Feel free to respond in that private chat to discuss any sp
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Hi there @user_minj26 Thank you so much for reaching out to our Xfinity Community Forum about making permanent changes to your service. We'd definitely hate to lose you as a valued customer, but we are happy to assist! In order to further
cancel service
Please cancel my service at [Edited: "Personal Information"]. I no longer need this service.
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Same issues have been happening for YEARS at this point, I doubt they want to allow everyone to have it working, because that probably costs them more money. I can access mine and delete and add the ports all I want, but it doesn't actually open the
Port forwarding rule is not showing
My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC,
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Xfinity mobile [Edited]
Xfinity Mobile Customer Relations, You offered me one year of free service, but instead it turned into monthly charges right away. On January 20th, I spent over an hour on the phone with one of your reps. They assured me my account was canceled, no more bills would come, and everything was settled.
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Customer Service
Good Morning, @user_70j82q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I would be more than happy to assist with investigating your concerns. Can you share with us a few general details of the concerns you ar
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Contact Me Please
Good Morning, Would you have a Supervisor in charge of the service trucks serving southern maryland contact me please. Thanks [Edited: "Personal Information"]
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