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Unwanted cell phone return
We are trying to return an unopened new cell phone that we do not need or want. This is part of our effort to disconnect phone service and only keep internet and tv. We talked to Felix on December 3 and he issued us a refund for the phone. He told us to return the phone to our local Xfinity Store. I
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Customer Service
SETUP ON MY PHILIPS TV
I AM TRYING TO SETUP MY TV AND I AM ALWAYS PROMPTED TO THE SETTING SCREEN AND I CAN HEAR THE CHANNEL PLAYING IN THE BACKGROUND BUT I HAVE NO PICTURE. IT KEEPS PROMTING ME TO (ONE STEP CLOSER) HOWEVER IT KEEPS CYCLING TO THE SAME PROMPS OVER AND OVER.
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Customer Service
Lag Spikes Englewood CO. 7-11pm
Hello I'm noticing large amount of ping and packet loss spikes in games like: League of Legends, Valorant, and War Thinder. These occur during the listed time in the title no matter the day. I have logs of these in game spikes. Is there a way a technician can come out to check my connection.
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Customer Service
Thank you Eva! I will send the message as directed.
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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Change credit card January 10 2026
Change card credit card on January 10th 2026
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Accessibility
Hi, @reggie77! Any issues with this on live Comedy Central broadcasts or via the Stream App?
Sound Out of Sync for On Demand Content
I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically. The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content
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Arris SB 8200 switching from 3.0 to 3.1
Hi, I have had my own Arris SB 8200 3.1 modem for a few years now. It's hooked up to my Synology router. I have had this set up for a few years now. About 6 months or more ago, Comcast added, what I think, is a signal booster (ac powered) that sits near where my cable comes in from the street. This
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Your Home Network
This is happening to me with Comedy Central On Demand. Happens with the box, Roku and Fire TV. Reinstalling the app did not help. Funny though, the audio for ads is perfect, only the show itself is out of sync.
Sound Out of Sync for On Demand Content
I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically. The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content
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Hello, @user_cs2szu sorry for the inconvenience of not being able to access your email. What happens when you head over to https://www.xfinity.com/email or Sign in to xfinity.com and click the Account icon then click Check Email? Are you receiving an
I can’t get find my Comcast.net email and do not know how to get a Yahoo email
I have tried and tried and tried. I need help, please.
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user_3omwwy, We know how frustrating this can be. Our engineers are still working on a fix for this. We will keep you updated here.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Thank you, here are a few additional tips to keep in mind: If you're using another program or website to get your email, make sure it's not set to delete your email messages from the server automatically. There's a limit on the size of email
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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user_iqb38d, I am glad you were able to find a solution that worked. We don't ever want you to have this kind of experience. Your feedback is much appreciated.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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user_17c51a I would be wondering what was going on with my phone too! We are happy to investigate the ticket and account with you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" i
Missing phone
Fedex said that my phone was damaged and undeliverable. I opened an ECM ticket with xfinity and have not received any updates. One agent said I would receive a refund. Another agent said the phone would be replaced. Meanwhile I am still being charged for the phone.
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user_kndo0l Thank you for sharing your feedback with us. Internet and Mobile are managed by separate departments, so we understand that there can sometimes be speed bumps when handling both services together. We truly appreciate your input and are al
Xfinity support and billing are absolutely incompetent.
We have been trying for months to have anyone who can help. We had mobile service with xfinity, then the internet tripled in cost, so we switched to another xfinity plan, this orphaned the lines on the old internet account. This caused the mobile services to also triple in cost, as they started char
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sksklein, how are you accessing your email? Are you using an app? Can you use your phone's browser to go to xfinity.com and sign in to see if you can access your email?
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Same here 2 phones and 2 tablets, IOS apple products. HELP!
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IMAP password
I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not
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