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user_rqcel6. Was the order set up through us? We typically send the equipment through FedEx or UPS. I am not familiar with that other shipping company.   

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

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It is for a new router! I recently bought a new WiFi plan for an apartment I just moved into so was expecting the box to be delivered for self-setup

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

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Internet

Not working need help

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TV Black Screen

We were watching the PBS newshour tonight and suddenly our screen went black. The sound kept playing. I tried: 1. Turning the TV off and then on again 2.Changing stations 3.Diconnecting the TV and reconnecting it None of these efforts got rid of the black screen

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I agree, this is a disgrace. I pay over $200 a month and you guys take away some of the best channel. I will be leaving Comcast now, I am sick of your greedy games

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Thanks for trying, user_rqcel6. Is this for an Xfinity Mobile order? We typically use FedEx or UPS.  

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

I haven’t been able to get through to their customer service but can continue trying!

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

@user_8e4v7t Since @XfinityDuron seemed to post at the same time, if I were you I'd go ahead and check with CSA in case it can be revived.

 commented 

7 hours ago

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Email account closed

My email account is closed and I cannot access it to get an email to use for something

Question

Hey @user_pdz6kq, Thank you for visiting our official Xfinity Forums Community support page. Are you experiencing issues activating the Disney+/Hulu streaming bundle? Do you currently subscribe to our Xfinity 1 Gig Internet plan or higher that is req

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

@XfinityMelinda​ this issue is still not fixed

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

Comcast is clearly taking steps to force people off their email servers to the garbage free Yahoo accounts. If they were providing the premium accounts, fine, whatever, but the fact that they're lying about "a better email experience" by shoving peo

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thunderbird email issue

this has been an issue for years. see https://forums.xfinity.com/conversations/email/thunderbird-localhost-error/66e9a0adde8d1e3b5f415872 but unfortunately the information there is false. comcast.net emails do use oath2, have sent up one account in thunderbird with no issue, but it's a secondary on

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Where you able to get a hold of their customer service at all? @user_rqcel6

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

The shipping company was Bringg

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Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

Good evening user_s4svfj. I can assure you this is not the experience we want for you. I would be happy to assist you further. I will need some additional information in order to better assist.  Please send us a direct chat message with your ful

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Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

Question

@user_b1qg1l Please know we pay programmers to bring you the entertainment you love, and many reasonable offers have been made, but they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing

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Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

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@user_83goyr, I will resend you another direct message. If you can, please check your inbox afterward.

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Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

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