Official

Accepted

Unanswered

Advanced Filters

Search Results (432K)

Most Recent
Selected Most Recent
Technician never showed up

Customer rep told me im scheduled and expect to see the technician between 8am-8pm and guess what? Not a single technician showed up, went to customer rep again and told me 7pm-8pm and yup didnt get a single technician again.

Question

4

1

0

I guess I should have shared this solution, because maybe other people can use it to solve their folder problem. My folders are missing on the Yahoo website. But on my Outlook client on the phone they were there. So I knew the folders were on the ser

 to the conversation: 

0

Missing Email Folders in Transition to Yahoo Email

I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?

Question

Cable tv pixelating

Only when watching cable. Apple TV fine. Everything tight and tried rebooting. Happened when temps dropped

Question

6

2

0

Outage

What is going on , another outage . Time to switch to verizon

Question

3

0

0

It was the phone, she did not completely understand that if she agreed to do that there was nothing anyone can do to unlock it if she can not remember the password, a Samsung A54 factory reset will not give you back control, some new rule or law to p

 to the conversation: 

0

passcode recovery

My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!

Question

user_8zb3yx While I understand that is what the ai is telling you we do not have access to delete accounts only suspend them from posting on the forums. But that still does not delete you username and your profile is tied to the Xfinity ID. All of yo

 to the conversation: 

0

Please delete me

I accidentally registered for the forum and would like my forum profile deleted and my username anonymized. I do not wish to participate in the community.

Question

Please correct amount owed on my bill

This is third time trying to get xfinity to fix the amount owed. I changed plans and new bill should be $50 not $75 like it’s showing . Can someone correct that ?

Question

4

0

0

Hi Matthew. Here is what Gemini AI told me.  Can’t you delete me form the forum?  Option 2: Delete the Forum Profile If you want the account completely removed, you cannot do this yourself if you have ever posted. You must request it from

 to the conversation: 

0

Please delete me

I accidentally registered for the forum and would like my forum profile deleted and my username anonymized. I do not wish to participate in the community.

Question

Amen! Same goes for me but I'm only a 24 year loyal customer. Comcast/Xfinity should have done better. Really just succeeded in making longtime loyal customers livid and willing to look at options.

 to the conversation: 

0

0

Yahoo Email

I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad

Question

Hello user_8zb3yx Thank you so much for stopping by our Xfinity community forums. If you are a current Xfinity customer, your Xfinity ID provides access to our Xfinity forums automatically as an additional support option. This can not be removed sinc

 to the conversation: 

0

2

Please delete me

I accidentally registered for the forum and would like my forum profile deleted and my username anonymized. I do not wish to participate in the community.

Question

user_td9zfs We appreciate your feedback, but it's the same like any other third-party client. Like we can't tell Netflix if they can or can't run ads, and or how to do their payment plans for example. We are always opened to feedback, and we will be

 to the conversation: 

0

Email migration to Yahoo

Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin

Question

Please delete me

I accidentally registered for the forum and would like my forum profile deleted and my username anonymized. I do not wish to participate in the community.

Question

3

1

0

Wow - so rich of you to reply and pass the buck. We were comcast/xfinity customers and as customers we have used the email platform for more than 24 years as part of our services. It was not clear that comcast/xfinity was just dumping service of our

 to the conversation: 

0

Email migration to Yahoo

Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin

Question

Groundhog day is coming, it always felt like groundhog day with Xfinity Online Support.

 to the conversation: 

0

0

Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

Question

It should be located at the top right of your screen after being signed in, but feel free to use forums.xfinity.com/direct-messaging if it isn't appearing for you 👍

 to the conversation: 

0

Identity/Profile Mismatch Causing Rewards/Benefits Ineligibility

I have had both Xfinity Internet and Xfinity Mobile active on my current account since January 17, 2026. When I log in under my Xfinity ID (which shows me as Primary user) and select “View all Benefits,” I receive the message: “It looks like you’re not eligible for benefits.” Though my login says I’

Question

user_td9zfs We understand that this transition is a new experience for our customers, but anything revolving around Yahoo (ads/payment options etc) is completely up to Yahoo. There is nothing we would be able to do about how they run their platform/s

 to the conversation: 

0

2

Email migration to Yahoo

Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin

Question

Please delete me

I accidentally registered for the forum and would like my forum profile deleted and my username anonymized. I do not wish to participate in the community

Question

3

0

0

forum icon

New to the Community?

Start Here