Xfinity Community Forum

U

I sent a direct message already.

user_9fjl0d

replied

58 minutes ago

to the conversation:

0

U

XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

Question

Thank you for letting us know @user_9fjl0d, I would like to take a look at your account. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the

XfinityAbby

replied

59 minutes ago

to the conversation:

0

U

XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

Question

U

Yes...I have checked and the peacock premium is not listed as a subscription.

user_9fjl0d

replied

1 hour ago

to the conversation:

0

U

XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

Question

Hello @user_9fjl0d thank you for reaching out! Have you checked the subscriptions page? I have attached a link here. Subscriptions

XfinityAbby

commented

1 hour ago

to the conversation:

0

3

U

XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

Question

@user_v2sw8n Hey! Thanks for reaching out, I turn mine on by accident all the time, we actually have a few ways to turn it off, Please take a look at this https://www.xfinity.com/support/articles/enable-video-description-on-x1 it has photos and optio

XfinityKam

commented

1 hour ago

to the conversation:

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U

Cannot get rid of audio description

I can’t get rid of audio description

Question

@user_vvml43 Thanks for following up. We replied here on the forum to your direct message. You can reply to that thread, or send a new direct message. We'll be able to continue securely in private.

XfinityBenny

replied

1 hour ago

to the conversation:

0

U

Being billed for returned equipment

I returned my XFinity modem and router years ago, but when I just cancelled them, they are sending me a bill for the "unreturned" equipment. How do I resolve this?

Question

If you're not already signed in, you'll see an option to sign in at the top right of this page. Once you've confirmed that you're signed in, the next step is to click the Direct Messaging icon (speech bubble) at the top right. Once you're on the Dire

XfinitySean

replied

1 hour ago

to the conversation:

0

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

U

Cannot get rid of audio description

I can’t get rid of audio description

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Accessibility

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U

XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link

I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.

Question

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Customer Service

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U

Where. Is the pencil and paper icon?

user_uptgam

replied

1 hour ago

to the conversation:

0

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

U

So, I did this, but nothing has happened yet. Am I looking for a response here? Or somewhere else?

user_vvml43

replied

1 hour ago

to the conversation:

0

U

Being billed for returned equipment

I returned my XFinity modem and router years ago, but when I just cancelled them, they are sending me a bill for the "unreturned" equipment. How do I resolve this?

Question

U

Where do i sign in. I looked at my xfinity account. I don’t know where to go

user_uptgam

replied

2 hours ago

to the conversation:

0

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

U

Is Xfinity having an outage

Is Xfinity having an outage?

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Network

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U

I looked at this again and I think I misunderstood. It looks like the emails I have that go back prior 2022 are in my drafts and sent folders. I tried the methods above and it looks like any email sent to my inbox prior to 2022 is lost. I think I wil

user_bc38fl

replied

2 hours ago

to the conversation:

0

U

Can not see emails prior to 2022

Hello It seems that their are many posts on these forums from people being unable to retrieve emails prior to a certain year. I am having this problem too, and I am unable to read emails prior to 2022. I have tried some solutions I have read about like looking through the trash section and checking

Question

We are having same problem . Most of my friends do not use Xfinity for streaming and they have NO PROBLEM with Paramount + . Please fix this problem !

sealz

replied

2 hours ago

to the conversation:

0

Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

Question

user_eup1fz thank you for sharing that transcript with us. Given that you have already spoken with someone regarding these packages. I would like to also get your account pulled up on our end to have a look at the account notations in relation to sai

XfinityMarcus

replied

2 hours ago

to the conversation:

0

U

Promise a locked in rate for 3 years

Not sure if anything can be done. On 5/30/26 talked with a Shivam about my rates. In order to get me to stay as a loyal customer was told to sign up for 500mbps at $55 with a $10 credit on my next billing cycle for 1 month. After that 1 month I will be getting a locked in rates at $30 for 3 years fo

Question

Hello @jdominguez99 thank you for reaching out! usually once the account is closed you get a final billing statement about 30 days later that will explain any final amount owed. Do you remember getting those final billing statements?

XfinityAbby

commented

2 hours ago

to the conversation:

0

J

Sent to collections despite closing accounts

I am repeatedly receiving messages from Waypoint Resource Group stating I owe debt related to a Comcast account. I at one point had TWO active addresses with xfinity. I closed both out and returned my equipment for both addresses. Despite closing them out and being assured of this, it took months to

Question

@user_0py25n thanks for following up. Here is some information on How to: Direct messaging within the forum.

XfinityAbel

replied

2 hours ago

to the conversation:

0

U

Xfinity promotion - stole my phones

I called a month ago to see what can be done to reduce my bill, the agent recommended removing the premium lines from my three lines to save $30. On my next bill my bill jumped by $108. When I called they told me I lost the credit I received from my trade-in almost $2500 value. I spend hours and hou

Question

J

Sent to collections despite closing accounts

I am repeatedly receiving messages from Waypoint Resource Group stating I owe debt related to a Comcast account. I at one point had TWO active addresses with xfinity. I closed both out and returned my equipment for both addresses. Despite closing them out and being assured of this, it took months to

Question

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Billing

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@user_uptgam thanks for taking time out of your day to post on our Xfinity Community Forums page. I'd like to do everything I can to help with the Disney+ Hulu issue you are experiencing? Please send a direct message including your full name and serv

XfinityAbel

replied

2 hours ago

to the conversation:

0

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question