Xfinity Community Forum

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Xfinity made a change to the website that fixed the issue I was having. I followed the link from the email, and it finally worked. I hope they can help you.

user_db37gx

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53 minutes ago

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Cannot Activate Peacock Premium

I used to have Peacock Premium since I have a gigabyte of internet. After moving addresses, I'm unable to access Peacock Premium. After clicking the links provided by Xfinity in my emails, I attempted to activate my Peacock Premium subscription with no success. It seems many other users face the sam

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Sev417 I appreciate you trying to troubleshoot on your end. Do you see any service interruptions or planned maintenance from our Xfinity app by any chance?

XfinityShawn

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53 minutes ago

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Random ping spikes, and slower internet speed.

For about the past 2 weeks I have been experiencing ping spikes and packet loss as often as every 5 minutes to excess of 1000 MS not only on games, but also everything else. I've already tried all the basic steps of restarting the router, checking that the coax cable is on tight, it's not my etherne

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Hi there @michgoes you have definitely come to the right place for assistance. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top

XfinityQuemekia

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54 minutes ago

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my comcast.net emails

how do i access my comcast.net emails directions please

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I am also having this problem. Have rebooted modem after being off for 24 hour and still cannot get incoming emails on iPhone or MacBook. I can get emails on my iPhone if I disable wifi and use LTE.. I can get incoming emails from the Xf

Travis3911

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1 hour ago

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Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.

Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc

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So… any fix yet? I am having the same issue.

HannahNomos

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1 hour ago

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Cannot Activate Peacock Premium

I used to have Peacock Premium since I have a gigabyte of internet. After moving addresses, I'm unable to access Peacock Premium. After clicking the links provided by Xfinity in my emails, I attempted to activate my Peacock Premium subscription with no success. It seems many other users face the sam

Question

Hello @user_dzp0j2. I am sorry to hear that you are having trouble. I would love to help you out with this. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Suppo

XfinityAbby

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1 hour ago

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Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager

I'm trying to subscribe to a new mobile line. I'm getting the following error: Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager. Any idea how to fix this issue?

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No my issue hasn’t been solved. It’s NOW tv just like the post I’m commenting on. Over a week with this issue. No live channels are available

rita.1

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1 hour ago

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I messaged with a live chat agent via the app about my monthly bill being higher than normal. They said it was due to inactive and unreturned equipment on the account that had a fee associated with it. I asked for it to be remove and my bill adjusted back to the original monthly amount. The agent sa

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My internet was removed illegally no one will restore it and when I tried to fix it they made my bill $387.57 outrageousness.

user_kbfkgx

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1 hour ago

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Xfinity live chat agent fraud via app

I messaged with a live chat agent via the app about my monthly bill being higher than normal. They said it was due to inactive and unreturned equipment on the account that had a fee associated with it. I asked for it to be remove and my bill adjusted back to the original monthly amount. The agent sa

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Ineedportout Awesome, was your issue resolved?

XfinityVictor

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2 hours ago

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I need the Port out PIN

I have tried to use the Xfinity App to generate the port-out PIN multiple times, but it always says " looks like you don't have Xfinity Mobile service." I tried the online chat, but they couldn't help and suggested calling the service number. Called the service, but he cannot do it either. I have be

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user_1twasf Thank you for letting us know you are also having issues with your email. Since it has been a few days, are you still running into the same issue?

XfinityAmandaB

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2 hours ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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Stuck Pending Orders

Hi I have an issue in my account that there are stuck pending orders that keeping me from upgrading my plan to 5th gen. I need help to clear out all those pending orders, because I cannot purchase any phone or can do any transactions on my account. Ive been calling the mobile support and they said t

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Plan

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@XfinityVictor no longer needed.

Ineedportout

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2 hours ago

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I need the Port out PIN

I have tried to use the Xfinity App to generate the port-out PIN multiple times, but it always says " looks like you don't have Xfinity Mobile service." I tried the online chat, but they couldn't help and suggested calling the service number. Called the service, but he cannot do it either. I have be

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wow, comcast... you guys are the WORST!!! the ABSOLUTE WORST!!! without going into the automated phone system (OMG; the WORST), i'm having an issue similar to stu1wg. we purchased 2 phones. we didn't realize we'd have to upgrade to premium unl

debbie_p84

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2 hours ago

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Return Shipping Label

How in god's name can I get a return shipping label?? I have spent now over 12 hours over 2 weeks speaking with agents who PROMISED AND GUARANTEED that I would get a return shipping label so I can return a fully paid for Xfinity Samsung phone that I found not to my liking. I purchased a different fa

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Hey there user_nky1yl 👋 I know how important it is to have consistent connection at all times, and appreciate you taking the time to bring your test findings to our community for further research! Based on your findings, this is definitely something

XfinitySeth

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2 hours ago

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Sever Buffering

Hello, I’m experiencing severe packet delay and buffering during real-time streaming, even though speed tests appear normal. I ran MTR tests and confirmed multiple seconds of latency and high jitter inside Comcast’s backbone and Michigan regional network (Flint / Pontiac area). The issue does not ap

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Where is my trade in?

I sent my phone in July 21st 2025 as a trade in and was supposed to receive a $700 credit for it. It is now December 12th 2025. It has been almost five months. I have heard nothing from Assurant about the trade in. I have spoken to xfinity live chat at least 30 times in the last 5 months. The last t

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Devices

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