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Your services have NOT been outshining their deals; there's a reason Comcast has consistently ranked at the bottom of the ACSI. You're delusional if you believe that a 180% increased price difference between your competitor is justified. Please dire
Price Increase Without being told
Massive increase in my bill without being told. This is absolutely ridiculous and I wish to switch to Race communications that offers $50 a month vs comcast's ridiculous $140+. Live chat doesn't even work, I've had enough of this awful company. Worst company in america for a reason.
Question
None of this answers my question. I do not want to clear my Last Watched list. I just want the list to include the Last Watch DVR recording, like it used to do.
"LAST" button on remote
The "LAST" button on the remote shows the last 7 or 8 channels I have watched. It also used to show the last recorded show I was watching. Many sporting events (Olympics, March Madness, etc.) produce multiple recordings I like to switch between. I was hoping that some day the "LAST" button would sho
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user_dvjrc7 Hi, Happy Monday to you. Thank you for creating a post and reaching out to us on our Xfinity Forums. I'm sad to read that our live chat agents were not able to help you and that the pricing has changed. I'm sorry that this is happening an
Price Increase Without being told
Massive increase in my bill without being told. This is absolutely ridiculous and I wish to switch to Race communications that offers $50 a month vs comcast's ridiculous $140+. Live chat doesn't even work, I've had enough of this awful company. Worst company in america for a reason.
Question
Of course. I am a data center engineer.
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
Question
Hey @user_9d0z3l , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the cancellation of your services. I would be more than happy to offer my assistance lookin
cancellation
i'm looking to cancel my internet before my billing period and haven't had any success with anything so far. what should my next steps be?
Question
user_9zwihn Thank you for reaching out to my team so we can make sure the cancellation order was processed successfully. You can view Frequently Asked Questions about what to expect when cancelling service here: https://www.xfinity.com/support/articl
Xfinity support
Hi. I canceled my subscription about 3 weeks ago, but I keep getting reminders about payments. Can you please check that my account was indeed cancelled?
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user_0orm3n Thank you for reaching out! Do you need your services transferred to your new location as well?
Cancel Service
Hi, I moved and need to cancel my service. I tried calling a couple weeks ago. Please help.
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WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
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Customer Service
Yeah this is happening to everyone. Check if other companies are in your area, Race communications just expanded in my area the other day and I plan on switching to them. Seeing as $80 a month isn't good enough for comcast, I'll go ahead and give the
Price Went Up - No Notice?
Hello, My bill just jumped to $189. There was no warning or anything that my promotion was leaving. Am I able to get into new promotional pricing. Internet and security for $189 is not feasible for me. Thank you, Pete
Question
Hello, @user_zcvcb1 Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Cl
escalation of case - This has been going on Since April.
To the Xfinity Customer Escalation Team, I am requesting assistance in resolving an ongoing issue that has now been open since April and has required an unreasonable amount of time and effort on my part. I have contacted Xfinity on four separate occasions to have a cable line buried on my property.
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Poni Thank you for posting on our community forum so we can find the perfect promotion for your Xfinity internet and home security needs. You can make changes to your service through your online profile: https://www.xfinity.com/manage-my-account
Price Went Up - No Notice?
Hello, My bill just jumped to $189. There was no warning or anything that my promotion was leaving. Am I able to get into new promotional pricing. Internet and security for $189 is not feasible for me. Thank you, Pete
Question
Price Increase Without being told
Massive increase in my bill without being told. This is absolutely ridiculous and I wish to switch to Race communications that offers $50 a month vs comcast's ridiculous $140+. Live chat doesn't even work, I've had enough of this awful company. Worst company in america for a reason.
Question
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Billing
I am also just trying to log in on my TCL TV. It also works on my android phone, but not my TV. I think there's something wrong with the xfinity.com/authorize website, because it brings up all "null" values and fails to sync with the TV when you put
Not able to authorize XFINITY Stream on Apple TV
Downloaded XFINITY stream app for Apple TV. Clicked on sign in. Gives both on the web and QR code options. Followed both. Takes me to a site where you can enter the activation code but all of the labels say null. Is https://xfinity.com/authorize not working properly?
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Hello @user_c2zg3x, thank you for your comment. Do you already have services, or are you looking to have lines rerun?
I am installing the site work for a 34 unit townhome development need comcast to install the underground
I need a contact person for the underground installation of cable for a 34 unit townhome new subdivision. USPS has assign the addresses for the project off of Conaway Rd in Effingham County, Georgia.
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Cancel Service
Hi, I moved and need to cancel my service. I tried calling a couple weeks ago. Please help.
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Customer Service
Thank you for checking to make sure everything was up-to-date @SkokieBob. We can take a look at the account and see why you are having issues with that channel. Could you please send our team a direct message with your full name and full address?Here
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
Question
user_ysxzv9 Thank you for giving us the opportunity to assist you with the low hanging line in your backyard! Please reach out to us again if you have any other questions or concerns we can help with!
Hazardous low-hanging / unmaintained cable line in backyard (Blocking electrical upgrade)
Hello, I need an Official Employee to help me escalate the removal of an old, unmaintained Xfinity cable line hanging low in my backyard. Because the wire is sagging and unmaintained, it is currently posing a safety hazard and completely blocking a critical, scheduled home electrical upgrade. I alre
Question
LG Software Version 04.54.40, and Auto Update is selected. Check for Updates gives No updates found. Xfinity Stream version in "About" is 2.5.3. Restarting the TV (off, unplug, wait 30 seconds, plug, on) does not fix it. Restarting my Xfinity Gateway
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
Question
Hi there, @user_omi4pi. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your accounts and interacting with agents. We would be more than happy to assist with this issue and get it straightened out.
XfinityFrank
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WAs charged for two accounts despite being reassured the older more expensive one was closed
Then spoke to two customer serve reps. First one said he would help to refund and close account. He closed without refunding. His supervisor called and said that they can't refund now that it's closed. I just saw on another post a message from Xfinity that they have just backdated the date of closur
Question