Xfinity Community Forum

Free Peacock

I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?

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Customer Service

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I ordered the Xfinity Now service but did not realize that my house does not have coax cables installed in it. I would like to schedule and pay for a technician to install coax cables to my house but I cannot find anywhere on the app or website to do so.

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Customer Service

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The fee that will be waived if you are charged for a Professional Installation, are any shipping or handling fees for the Getting Started Kit. That will be automatically credited back to your account @user_8xjgve.

XfinityDena

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55 minutes ago

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Technician charge

I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the

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Comcast/Xfinity should allow users who have already migrated to Yahoo because of the wording in the email & on the website, they should allow us to switch back now that we know it isn't mandatory!!!!

conmay09

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57 minutes ago

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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Then why did the Xfinity rep in the store tell me it would be no charge if a new cable was required to be run?

user_8xjgve

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57 minutes ago

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Technician charge

I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the

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user_fngf0j, I am not seeing your direct message yet. To make sure, did you follow the steps I provided and send the direct message to "Xfinity Support"?

XfinityAmira

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58 minutes ago

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Early termination fee

My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advise with two of them telling me they would call me b

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I agree to all of this!

conmay09

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59 minutes ago

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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This sure would have been nice to know! Yahoo is awful.

conmay09

replied

1 hour ago

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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@user_4x63ko Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements tha

XfinityBradM

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1 hour ago

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Disruption

Hi, I’m looking for help with ongoing internet outages I’ve been experiencing over the past three days. The interruptions have significantly impacted my ability to work and manage daily responsibilities. I haven’t been able to reach a live agent, so I’m hoping someone here can provide an update on w

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@user_8xjgve When you are setting up services you do agree to the following: I chose the self-installation option with the Getting Started kit. I agree that if an Xfinity technician is required to complete the installation, I will be charged a Prof

XfinityDena

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1 hour ago

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Technician charge

I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the

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Hello, @user_v1dqiv sorry to hear you're not able to connect to the internet. As @EG stated can you provide more detail? For example, explain when this happened and any new changes to your account. Let us know what troubleshooting steps you've tried

XfinityThomasC

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1 hour ago

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No internet

Not able to connect to Internet

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Accepted Solution

When will this end? When will NFL NETWORK come back to the Xfinity lineup? We pay for it but yet we aren’t allowed to access it due to contract negotiations. Why? No one knows, apparently. What? NFL NETWORK and Disney/ESPN are apparently discussing w

user_vfx27c

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1 hour ago

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NFL Network

Sick of Xfinity removing NFL NETWORK.

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what is the termination fee for my account if I move to another carrier for the internet service?

user_bidwjf

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1 hour ago

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Requesting community forum account cancellation

Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks

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@user_oq2w7h Just wanted t reach out and see if you were able to get those forms turned in and claim initiated.

XfinityKei

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2 hours ago

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Fraudulent Account

I’m currently dealing with a fraud case involving an account opened under my name with autopay attached to my credit card. I was instructed to submit a fraud form that includes full SSN and a copy of my ID etc. via email, fax, or mail. Given that my information was already compromised within the sys

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Disruption

Hi, I’m looking for help with ongoing internet outages I’ve been experiencing over the past three days. The interruptions have significantly impacted my ability to work and manage daily responsibilities. I haven’t been able to reach a live agent, so I’m hoping someone here can provide an update on w

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Customer Service

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Technician charge

I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the

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Billing

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Unfortunately, we do not have a direct link available to our direct messaging. What step(s) are you not seeing or getting hung up at on the website?

XfinityThomasD

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2 hours ago

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Legacy Email Password Reset Loop – Closed Account – Cannot Locate Records

I had Comcast service in my homes for 20+ years here in the Atlanta market and moved about five years ago to a new location where I have fiber optic Internet connection. My service provider is AT&T. Comcast policy allows me to maintain my Comcast email address which has worked well for years. Someho

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Hello user_d304d1 Thank you very much for reaching out to us about this situation. Is the current promotion a legacy promotion that is no longer offered? We typically have modern promotions that we can get in motion to recover some of that savings.

XfinityTommy

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2 hours ago

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Stopped loyalty discounts

I have two Xfinity accounts (2 homes). I was receiving a loyalty discount up until my 2 year contract was up. Xfinity now refuses to offer my loyalty discount! Time to cancel cable tv and goto YouTube!

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Stopped loyalty discounts

I have two Xfinity accounts (2 homes). I was receiving a loyalty discount up until my 2 year contract was up. Xfinity now refuses to offer my loyalty discount! Time to cancel cable tv and goto YouTube!

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Customer Service

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Hey there, @user_azbfad! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly not what we want to hear about the devices, and overheating. There are a few options with getting a new device, you can vi

XfinityAdrienne

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2 hours ago

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Modem

My modem keep overheating have to keep a fan to it to make the internet work need a replacement

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