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user_6z45hs My team can help you with your missing order concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" i
Missing order
It’s been a few weeks after I made an order for a new watch and new activation service and it still hasn’t shipped, and they’re about to start charging me for the service. How can I cancel it?
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We are glad we were able to assist you! 😀 Did you need assistance with anything else at this time?
The Wifi tab on the xfinity app is missing, I can’t access my router settings.
I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions
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Diamond rewards Peacock Premium benefit no longer working
My diamond reward of Peacock Premium stopped working several months ago. Calls to customer support have yielded much frustration but no solution. Your help in resetting my free subscription would be greatly appreciated.
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Customer Service
Hey there, @Mike840, thanks for reaching out through Xfinity Forums regarding your spam filters. I understand how annoying spam messages can be. Here is a link to the spam filter options: https://www.xfinity.com/support/articles/spam-filters-and-emai
Spam and report phishing
I'd like to know how your "spam and report phishing" option can be so bad??? No matter how many times I tag emails as spam you keep sending them to my inbox while sending actual emails from family and friends to spam.
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Upon speaking to Janel and advance technician at Xfinity I was able to resolve my issue now my 5 tabs are showing in the app and I am able to manage my Wifi. Thank you Janel
The Wifi tab on the xfinity app is missing, I can’t access my router settings.
I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions
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Yes, try having your email go to Outlook instead.
completely locked out of email after yahoo migration fails with "something went wrong"
After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com
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Hey there, @user_o0vvfr, thanks for reaching out through Xfinity Forums regarding your account. We are sad to hear about you leaving Xfinity! We can assist you with disconnecting your account. Can you please send us a Direct Message with your full na
Cancel
have tried to cancel my service several times and have hit nonstop dead ends. I want to cancel my service immediately. I already have a new internet provider and want to be done with Xfinity.
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I would advise you contact our Customer Security Assurance team as they would be able to provide further assistance with this https://spa.xfinity.com/contact-us
Suspicious application detected by anti-virus software while using xfinity data usage page
When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.
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Hello @m6bigdog, thank you for your comment. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look i
2 gbps plan but only getting 1.3 gbps
I’m on the 2 Gbps plan using my own Motorola MB8611 modem. On the modem’s status page I only see 34 downstream bonded channels (DOCSIS 3.0), and no OFDM downstream channel listed. My speedtests top out at about 1.3 Gbps. Since DOCSIS 3.0 tops out around 1.3 Gbps, it looks like my modem hasn’t been p
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user_80716e We are unable to update payment information on our end for security purposes. You would need to complete the update online. What issue are you running into? Are you getting an error message?
Pay Mobile Bill
I just want to pay my mobil with my checking account. Can't use debit anymore. [Edited: All Caps]
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TAKE IT FROM ME DO NOT MIGRATE! You're better off transferring email to outlook. Yahoo has locked me out and I have tried everything! They don't have any human support and all AI help is generic. WTG, Xfinity! They are of no help also.
Email migration
What if I misunderstood what the email migration was and missed the invite? How do I get it back?
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Do you have VPN? If so, turn off your device. Power it back on. Try again. roaming vpn and imap don’t appear to be working nicely. I start mail and then VPN and it’s good for a while. Xfinity is useless
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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@XfinityJon that should not make any difference, but i just did it anyway, and i still get the message above about possible a suspicious application being served by your site.
Suspicious application detected by anti-virus software while using xfinity data usage page
When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.
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Cancelling my services and final bill
Hi, I have returned all equipment to the Xfinity store to cancel my internet services. On my Xfinity app, I see that I am being charged $21.43, even though I have paid out what I have had to until Feb 9. Please let me know how I can get this removed from my balance.
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Billing
Peacock says active but I can’t access it
I am a 1 gig customer and activated my free peacock premium account. However when I go to peacock it doesn’t recognize my log in and asks me to pick a plan. How do I get peacock to recognize my xfinity peacock account? Thanks
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Channels and Programming
Have you attempted to clear cookies, and cache to see if this message still appears?
Suspicious application detected by anti-virus software while using xfinity data usage page
When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.
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Xfinity customer service.....as usual.....top notch customer satisfaction!
mrjoshua
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completely locked out of email after yahoo migration fails with "something went wrong"
After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com
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