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@BTHRING Been a lot longer than 2 weeks...
Can’t fast forward in-progress recordings
I’ve been unable to fast-forward in-progress recordings on Xfinity Stream for the last month or so. I’ve been a customer since 2021 and never had this problem, but now it’s been consistent. No ability to fast forward any recording at all until it’s completed. AI assistant is absolutely useless and m
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user_aandqz That is a great question. You can check your order status in your account. If you check out this page here, it will show you where.
Need Info on my order
ORDER # [Edited: "Personal Information”October 22, 2026 ease need to know what’s the shipping date
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@Xfinity Support The new update on Samsung TVs is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the screen. That allowe
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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@Xfinity Support please follow up. The new update on Samsung TVs is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the sc
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
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We replied in the direct message thread 2 days ago, but you haven't replied yet, @user_ha3hmu. We are happy to continue helping you there. The direct message icon looks like a little notepad or conversation icon. You would click there, then in our di
Quoted adjustment but not yet processed
I am writing regarding my cancelled Xfinity Mobile service and an incorrect past due balance currently reflected on my account. I've experienced so many issues with exfinity services. First with the cable service... which i then gave up on and canceled then, I've been dealing with my cell phone conn
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Update on this issue as of 11/4 7:14 pm (P.S.T.)....NO response from Xfinity at all to resolve the billing and horrible service they provided over the years and to the most recent issue still pending since mid-May this year.... not surprised though a
Quoted adjustment but not yet processed
I am writing regarding my cancelled Xfinity Mobile service and an incorrect past due balance currently reflected on my account. I've experienced so many issues with exfinity services. First with the cable service... which i then gave up on and canceled then, I've been dealing with my cell phone conn
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user_3io7dt Hello! I completely understand your concern, especially since the device was refused at delivery and you never actually took possession of it. I’d be happy to review the Xfinity Mobile order, activation, and billing with you to dete
Device refused at delivery – marked received by mistake – line activated & being billed
Hi, I ordered a device through Xfinity Mobile. The package was refused/rejected at the door by my wife. I never took possession of the phone. I accidentally clicked “I received it” in the app, which caused the line to activate and billing to start. I do not have the device. I need help to: Confirm t
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mn wild
I am also wondering why Xfinity cannot come to a deal to broadcast the MN Wild games. I agree that it should not be a higher tier pay. I already pay Xfinity over $320 a month! Direct TV has come to an agreement...... I tried to call the custormer support number to voice my complaint and was put on n
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Channels and Programming
Yes, the new update on Samsung TV is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the screen. That allowed us to easily
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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user_1997cw Are you seeing an errror code or message by any chance when this happens? How long have you had the box?
XiOne constantly crashes
My XiOne SC (B) box constantly crashes, mostly on Netflix. Can watch for maybe 10-15 mins then goes blank before returning to home screen. I've rebooted and/or unplugged this thing a hundred times or more and the issue persists. It is currently disconnected from my TV where a 10 year old Roku box ha
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user_2t96y0, Thank you for reaching out. I'm not able to resend any review links on my end. I can, however, take your feedback directly and pass it along to our local teams. I ask that you reach out privately, so we can cover the details of your
Details on a service appointment on 11/3/2026 to [Edit]
On chat I requested a link for a service call on 11/3/2026 at 8am (see above address,) I wanted to give a review for technician but I can’t find the link he gave me after he completed the job. Tried on previous chat but I was disconnected. * [Edit: Private information removed]
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Hello @user_702311, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mess
Paramount+ Xfinity Frustration
I am beyond frustrated with this also. I was charged for a year of Paramount + that I didnt want. I noticed the charge 10 days after it showed up and went into a local xfinity store and an employee said he will put in a request to cancel and i should expect a full refund. but cannot log in to watch
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Details on a service appointment on 11/3/2026 to [Edit]
On chat I requested a link for a service call on 11/3/2026 at 8am (see above address,) I wanted to give a review for technician but I can’t find the link he gave me after he completed the job. Tried on previous chat but I was disconnected. * [Edit: Private information removed]
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Customer Service
Good evening @user_gla4sw! With eight boxes still in the home and all nine showing as unavailable online, I can understand why it’s difficult to determine exactly which box is missing. We can review the equipment currently assigned to your acco
Xfinity cable boxes
We lost one of our cable boxes and i cant figure out which one it was. When i look at the boxes on my xfinity account online it says all my boxes are unavailable. In fact we havr 8 cable boxes connected. But i dont know how to tell which one is the lost 9th one. How do i get ahold of someone over yh
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No coax outlet
I got my WiFi box today but I do not have a coax outlet in my apartment
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Customer Service
Since WheelHouse was too SELFISH to elaborate on how the issue was resolved. (Can't tell you HOW FRUSTRATING IT WAS having the same problem, seeing this post and WheelHouse just leaves it at "I squared it away. Thank You." Instead of documenting the
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Peacock Premium plan activation
I am trying to Finalize My Account. I put in all the required information. When I hit the Yellow "Finalize Account" Bar, I get a red error banner that says, "Sorry, there's been a problem. Please try again."
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