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Best Medicine TV show not available for free On Demand
Last season, I was able to watch missed episodes of Best Medicine On demand. This season, there seems to be a charge? Why?
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user_k51dup Thank you very much for letting us know about this situation. We are here to help. What is the operating system your computer is on, and what browser are you using?
Error code (TVAPP-00281) when trying to stream from internet browser.
Getting error while trying to stream on my computer. All troubleshooting steps have been tried. Everything reset, caches cleared, etc. Just stopped working this weekend when college football was starting. First I get attempting to resume, then "we've run into a problem trying to stream" and the erro
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Formal complaint regarding supervisor intentionally disconnecting call — requesting corporate escalation.
I am requesting a formal escalation to Executive Customer Relations regarding the conduct of a supervisor I spoke with yesterday. During the call, the supervisor intentionally ended his participation in the conversation while the telephone connection itself remained active. I remained on the line af
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Your Home Network
I think it's because the RealTime channels on the Xi6 are sourced by AC-4 and the Xi6 lacks the horsepower to transcode them to DD+ Atmos. The XG1v4 must use a DD+ Atmos source as it doesn't even have an AC-4 decoder. Why AC-4? It's more
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Hello @user_xxlt6b Thanks for reaching out. We will want to run some tests to see if our system can detect anything specific. But if it is in fact the cable that is the issue then we will need to get a tech out to come check it. Please send us a dire
RNG-RSP Commanded Power 6 dB issues ( multiple entries) on the S33v3
Here is the situation, there are multiple ( 10+) warning entries on the S33v3 of RNG-RSP Commanded Power 6 dB below,,,,,., apparently the CMTS is asking the modem to change it upstream power levels and the modem won’t comply. The drop line was replaced over a year ago with a type of RG6 coax cable (
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user_hn6lfu Hello there! Thank you for reaching out to us about the slow upload trouble we are having since the work was completed in the area. I'm sorry that the speed has decreased by half for the upload. I'm sure this is putting a damper on someth
Gigabit Extra upload speed dropped from ~40 Mbps to ~20 Mbps after Xfinity network upgrade — severe upload latency
I have Xfinity Gigabit Extra. Before the recent Xfinity network upgrade in my area, I consistently received approximately 40 Mbps upload. Since the upgrade, my upload speed has consistently been approximately 20 Mbps, regardless of the time of day. I recently ran Waveform's Bufferbloat test and foun
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Netflix payment issues
Chatted with a tech and two in-store techs, and Netflix is still waiting for a payment. This has been going on since October 1st Please help
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Xfinity Stream Website
Thank you for working with our team to find a plan that meets your needs and fits within your budget. Don't hesitate to visit our forums for all of your Xfinity questions and concerns!
Rate Adjustment
Hello, my promo expired, and my internet bill increased by $44 a month. I’d like to discuss options to reduce my rate. Thank you.
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Xfinity Unauthorized Charge to my Debit Card
Impossible to get in touch with an agent to resolve a simple matter. I called and spoke to over 15 agents. They lied, place me on unnecessary holds, disconnect call or simply blind transfer me. They make it impossible to speak to their managers. The amount $1320.40 was taken from my bank account due
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Xfinity Compliments
user_9u1apb Thank you for letting us know! We can help with sending out a replacement to your location, or scheduling a technician visit for you. Please send us a direct message, so we can gather your account details. To send a "Direc
Called customer service multiple times
My x1 box won’t turn on, I’ve called and tried to handle this through chat and no one seems to grasp that sending a signal to the box is going to make it work. It won’t turn on. I have plugged and replugged it switched sockets etc still no power going to the box. I need a replacement and have no ide
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@user_wylt57 Thank you for bringing your bill increase concern to our attention via Forums. We would be more than happy to review your account to see what we can do to help resolve this for you. To be able to discuss account specifics, please send a
Complaint Regarding Unexpected Charges and Request for Refund
Dear Xfinity Customer Relations Team, I am writing to formally express my frustration with an unexpected price increase and the handling of my account. For 24 months, I paid $35 per month for internet service under a promotional rate. I did not receive any email notifying me that this promotion was
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user_yftpjg Thanks for reaching out to us here on Forums for help with closing your account with us. Sorry to hear you will be leaving us, but I can certainly help with your request. I'll need account information in a DM to locate and authenticate fo
Cancel Services
I need to cancel my Xfinity service. The earliest callback I'm being offered is still several days away. I'd like assistance cancelling my service without waiting for a callback.
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Thank you for reaching out @user_don2rv That definitely sounds frustrating, and I'm sorry you've been dealing with repeated notifications. We'd be happy to take a closer look and investigate further. Please send us a DM with your full name and addre
Being double billed and harassed
I’ve been double billed by Comcast since January 2026, cancelled my service in July and have spent countless hours on the phone with your terrible customer service support. This last phone call I was told both accounts (the one closed in January and the other account opened in January) were both dea
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Cancel Services
I need to cancel my Xfinity service. The earliest callback I'm being offered is still several days away. I'd like assistance cancelling my service without waiting for a callback.
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Customer Service
Hey @user_rixfmi , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity Mobile call log. I would be more than happy to offer my assistance looking int
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how do I direct message Xfinity Support
How do I Direct Message Xfinity Support? The icon in this link does NOT exist on the Xfinity portal How to: Direct messaging within the forum | Xfinity Community Forum
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