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I'm thinking that I probably should have deleted the email address first.
Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
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Good evening @user_20f0fd, and thank you for letting us know that you’re also experiencing this issue-we truly appreciate it. This is definitely not the experience we want for our valued customers, and we appreciate you sharing your feedback
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Please accept our deepest condolences for the loss of your wife. I am so sorry you are having to navigate these difficult administrative tasks during this time @user_u98p5y. I see you mentioned removing her name from the account, does her Xfinity us
Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
Question
Hey @NasusN, Thank you very much for the information. Have you had a chance to visit our Customer Security Assurance web portal to view some Postmaster FAQs with issues receiving/sending emails? I would highly recommend visiting here and submitting a
How do I get help with email?
Comcast is not delivering legitimate important email messages to me at my comcast email addresses. Emails for things like 2 factor authentication. I am looking at my comcast email on the xfinity website, there is no 3rd party email client causing a problem. I have spam filtering turned off. Comcast
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Hi @user_20dt3t, did you see the information our amazing expert @EG gave? Are you still having an issue? Let us know, as we are here to help!
First time set up, blinking yellow
I am setting up the wifi in my new apartment. The wifi box is blinking yellow, not white, and isn’t connecting via the app.
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Hello @user_z6j2l6 thank you for reaching out on our community forum! I would love to look into what is going on. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the
My 2.4 ghz band stopped working this morning and I can’t get any of my smart appliances back online. Most won’t work on 5 ghz
Rebootong modem/router. Tried accessing g live agent but assistant won’t connect me via chat
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@XfinityJustinM I can’t email the places I am having the most trouble with and I don’t know the email addresses they are coming from because this times I am sure this is happening is when they are emails for two factor verification so I can log in t
How do I get help with email?
Comcast is not delivering legitimate important email messages to me at my comcast email addresses. Emails for things like 2 factor authentication. I am looking at my comcast email on the xfinity website, there is no 3rd party email client causing a problem. I have spam filtering turned off. Comcast
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user_e0tut2, I'm sorry to hear you have decided to cancel. The NOW portal would be the best option to manage your services, but I understand it didn't work out for you. That said, we'll be here if you need us in the future.
New Modem Needed
Tech came out and said I needed to replace modem, we went to the store and they gave us a number to call and no one answers only redirected to Xfinity assistant with no solution. Just getting run around? Is there a number where I can speak to someone directly?
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I apologize. I missed the message. I replied to it.
Report damaged or dislodged telecom pedestal
Nearly dislodged telecom pedestal requires maintenance
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Xfinity Support -- Cancel my internet
Please cancel my internet at the end of this current paid-for billing cycle (6/18/26). Final and absolute. I will return my equipment at a local store on the last day of service. Thank you.
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Need help with Netgear CM3000 Stuck at 80Mbs uploads.
I have an approved customer-owned Netgear CM3000 Next-Gen mid-split modem. I am on an internet tier that should support 300 Mbps upload speeds, but my connection is stuck in legacy low-split mode, capping my upload speed tightly at 80 Mbps. Could an official employee please verify my billing code co
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Your Home Network
Sometimes getting a "... One moment please" Message when I turn on my TV and XG1v4 DVR
Typically 1 or 2 times per day, when I use the Xfinity DVR remote to turn on my TV and XG1v4 DVR I get a black screen. If I then press the center button, I get a "... One moment please" message on the screen and nothing else. Typically what I do next is type-in the channel number for the station I w
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Channels and Programming
Spoke with someone at the number and was told everything is handled vía the app since it's Xfinity NOW. That there was no one he could patch me to. I went to both stores with one saying they were out and the next store manager saying those modems hav
New Modem Needed
Tech came out and said I needed to replace modem, we went to the store and they gave us a number to call and no one answers only redirected to Xfinity assistant with no solution. Just getting run around? Is there a number where I can speak to someone directly?
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@XfinityMartyR we get charged for those right? I was paying for my boxes except for the first one. Please add to the Google TV. We pay enough for the service and shouldn't have to pay for a box just because it is lacking on Google tv's.
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Hey there, and thanks for taking the time to post here on the community forums! I'm truly sorry that you've been running having so many issues with both your internet and TV service. Our team of experts would love the chance issue to see how we can h
Ongoing Service Issues with NO fix!!!
I am extremely frustrated with Comcast/Xfinty right now!!! I can’t get through one week without Internet and TV going out! Every time it goes out, I go through the same steps… unplug the router, wait 2 min then plug back in. Wait for solid white light on XB8 router. Then unplug all 3 TV boxes, wait
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Hey @user_53aw5x, Thank you for visiting our official Xfinity Forums Community support page. If you applied for the Internet Essentials program, you would need to reach out to the Internet Essentials program for next steps. As this service requires a
Essential approval
I've been approved for the essentials Internet but that was as of May 15th. I haven't received anything in the mail what do I do
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I got another email from Xfinity saying they were fixing the issue & to try entering my info again. Time to leave Xfinity as it’s the only thing their CEOs will get fired for, drop in subscriptions. They are clearly unable to handle the growth …
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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No, it doesn't. Thanks.
user_u98p5y
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Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
Question