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I am sorry to hear the recordings are not deleting @SheldonBrown47 Do you have a cable box? If yes have you tried to delete the recording from there as well?
Recordings Not Deleting
I have recordings that are not deleting from my recorded list. This issue is prevalent across all my devices including Windows 11 desktop using google chrome to access xfinity stream, Android Tablet, and Galaxy Z Flip 7 phone using xfinity stream apps.
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Good morning @hpetersonsav, and thanks for posting to the Xfinity forums, I hope this message finds you well. The reason that access to the admin tool was removed was because turning off the Admin Tool can help protect against online security threats
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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I am having this exact same problem. It worked at first but now it doesn't. And after chatting with support several times I was told to change the settings myself but it keeps taking me around in circles. I'm extremely frustrated it seems no one can
Xfinity Mobile Support - Phone line not showing on account after a move
I moved to a new address and my phone line stopped showing in my account. Tried to call service representative several times and the issue still stay unresolved. Pretty frustrated.
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New Account: Can login but Can't Access Account details
After completing signing up for a new service I am unable to access my account details such as my user settings and plan details. All i see is, Something unexpected happened. Try refreshing the page. If the problem persists, please check back later. During the account registration process the app as
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Your Home Network
I turned off my autopay for this same reason. [Edited: "Language"]
Xfinity is DELIBERATELY attempting to schedule a cancelation call back after my new bill is issued so I am required to pay the next month
Minnesota, USA - The title is self explanatory. Today is 09/01/2025 at 12:47 am. I MUST cancel my services because I am completely out of the service area and I have already moved. My next billing cycle is September 4th- October 3rd. Xfinity REQUIRES a phone call to cancel (no other options except a
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user_agtrjj, hi there! Thanks for commenting. I understand your frustrations. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist y
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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Definitely cancelling my service!!
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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Hey there user_7x6j2e, thanks for reaching out through our community forums! If you've already attempted the listed troubleshooting steps and are still running into issues, our team would be more than happy to assist further! Please send us a direct
Frequent frustrating packet loss
Hello, I've been experiencing packet loss for several months now. I worked with a tech via mobile chat for some time but ultimately did not resolve the issue. I have checked multiple devices (2 desktops, and 2 mobile devices). It is very noticeable when playing online games where it results in frequ
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Dynamic Range Window Violations and loss of connection
Recently I've been dealing with excessive DRW violations and loss of connection. Not sure if it's a coincidence or not but the local fiber company has been running fiber up the poles through the street all week, not sure if they knocked a connection loose up the line but yesterday and today I've bee
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Your Home Network
Thanks for taking the time to reach out over our community forums, user_8xgtf2! I'm sorry to hear that your plan may have changed in a way you weren't expecting or were told! You've come to the right place for assistance, and our team would be more t
Signed up for an updated plan and told wrong price and service would not honor the price that she told
Hello, I spoke with service today to review my internet and phone plans with xfinity and changing plans with current promotions. After reviewing the options and pricing for both phone and internet multiple times with Service Rep we decided with moving forward with the update. We updated the internet
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@user_41287d, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes
Web-Based Xfinity Remote Not Working (Disappointed in Xfinity’s Overall Lack of InnovationI
I am disappointed in Xfinity’s overall lack of innovation. When Xfinity announced that its Xfinity Remote App was going away, it directed us to their web-based remote at remote.xfinity.com. I’ll be honest: I felt some type of way about a company removing an app in the 21st century, and basically jus
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Overdraft Issue
My account balance is 0.00 and it’s overdraft , due to that I can’t active my modem
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Getting Started
@user_39i3v3 Have you tried the "Recover Lost or Deleted Emails" process through yahoo? Check out this article for more information: https://help.yahoo.com/kb/new-yahoo-mail. As @Again mentioned, once you've migrated there's not much we can do on our
lost email
I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to 11/20/25 disappeared. I am hoping to retrieve the emails because there
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swill82 That would be frustrating to deal with interruptions each night you have reached the right team to make sure you get the help you need. If you could send our team a direct message with your full name, the name listed on the account (if differ
Internet drops out everyday at the same time
Every single day at sometime between 7PM to 9PM the internet in my neighborhood becomes very spotty. Sometimes this lasts a few minutes, sometimes it can last like an hour. Numerous neighbors report the same issue at the same time, so it has to be a Comcast problem. I can't get through to anyone to
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Hello @user_6j5f0k are you still having your issues with your Xfinity app?
No picture on Xfinity Stream on Apple TV
I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)
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Internet drops out everyday at the same time
Every single day at sometime between 7PM to 9PM the internet in my neighborhood becomes very spotty. Sometimes this lasts a few minutes, sometimes it can last like an hour. Numerous neighbors report the same issue at the same time, so it has to be a Comcast problem. I can't get through to anyone to
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Customer Service
Cancel Streamsaver
Hi there. I need assistance canceling streamsaver. It doesn't appear that there's an option to cancel from my account? Thanks!
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Xfinity Stream Website
We are a corporate digital department that supports residential and business customers. I have responded to you directly in our direct message regarding your concerns. I hear you, I see you.
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
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@user_29b923 Thanks for reaching out to us, we do hate to see you leave but we understand there are situations where that is not possible. I'll be more than happy to assist you with the disconnection of your account, to get started send me a direct
XfinityOrlandoM
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Cancellation
How do I cancel my account?
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