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A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Chat Agent Complaint
I was blatantly lied to by a Chat Agent today. How do I file a formal complaint? Instead of being honest, I was lied to and then asked to upgrade my plan.
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Customer Service
HBO Max
I was able to activate all of the other streaming services, but HBO Max says to "activate your Xfinity service first for access to streaming services." My Xfinity service is already active. Can someone please look into this?
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Xfinity App
Thanks, Jeff. Direct message was sent.
Cable Modem Uncorrectable codewords QAM Channel 471 MHz
My modem’s downstream power, SNR, upstream power, and OFDM MER are within normal ranges. However, after a reboot, downstream QAM channel 471 MHz has again accumulated 1,633 uncorrectable codewords, while the other 31 QAM channels are essentially clean. The same channel had 1,587 uncorrectables befor
Question
@XfinityJeff how does this fix it for everyone else with this problem? Not helpful.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
I have been with XFINITY for 13 years and seven months
I’m just leaving a feedback. I have been with XFINITY for 13 years and about seven months and I returned my security camera and they still trying to charge me in October bill and November bill even though I returned my equipment. I don’t think it’s fair and I’m writing this to leave a comment and I’
Question
Hi @user_57qmee,Could you share with us the exact error that you are running into when attempting to make the payment?
Automatic payment declined
I need help with my automatic payment, its not letting me pay with credit card and its telling to pay in store.
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Fix city and zip of my address
When we first got Xfinity we had no mailbox so we used the post office which is smoketown 17576. We've had new landlord put in mailboxes and now we how to use Lancaster 17602 instead, but the street address is still the same.
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Customer Service
Very disappointed
Extremely Disappointed and Frustrated with Comcast/Xfinity – Absolutely Terrible Customer Service! I am absolutely disgusted with the horrible customer service I have received from Comcast/Xfinity. For THREE MONTHS, I have been trying to make a simple change to my internet service, and apparently, n
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Customer Service
Great service
While visiting the Xfinity store in humble the assistant Larry [Edited: privacy] was nothing but sweet and kind to me and my mother. Without prying too much, he asked me about my current phone line and the phone I was having problems with. He helped me with a better deal with my mobile line. Switchi
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Xfinity Compliments
carolo, I completely understand, especially after the experience you’ve had. We’d be happy to review the account and explore what options may be available. Would you mind sending us a direct message with your first/last name and full addr
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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@user_uhoksi are you actually using an xfinity stream 'app", or are you using a browser and going to the xfinity.com/stream website? for several weeks now, so many of us still have this unresolved windows/browser/website problem of not being abl
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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My Channel 24 (NBC) will not consistently load when selected. This began recently. All other channels appear to work. All I see are three white dots that flash when I select the channel. It will eventually work as if by magic after considerable time
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
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Xfinity needs to compensate users who were not able to claim rewards due to this problem that prevented them from access, and now, of course, the good rewards sold out already (free movie and gift card).
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
And Xfinity needs to compensate users who were not able to claim rewards due to this problem that prevented them from access, and now, of course, the good rewards sold out already (free movie and gift card).
rewards not accessible
I tried to log in yesterday (10/16/2026) to access Thursday Rewards but I get an error message every time I try, and this still persists today. Erro happens any way I try (browser, private window, app). "A rendering error occurred: Cannot read properties of null (reading 'fields')."
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user_16ci6b, Hi there! Thanks for reaching out and for our patience. I completely understand why this was frustrating, especially after trying multiple devices and browsers. The $10 Dunkin’ reward was available on a limited, first-come, first-s
Dunkin 10 Dollar Membership Benefit
I missed out on todays Dunkin 10 dollar Reward. I kept getting the error message: A rendering error occurred: Cannot read properties of null (reading 'fields') and the screen was blank after the text. I logged in to the app. and tried 2 computers and 3 different browsers. I tried on Chrome and Firef
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Agreed. Xfinity has too many errors with their own system that they do not fix that have nothing to do with the end user. I get the error on both the app and through a browser, both on my phone and on a computer, and even in a private window, so
rewards not accessible
I tried to log in yesterday (10/16/2026) to access Thursday Rewards but I get an error message every time I try, and this still persists today. Erro happens any way I try (browser, private window, app). "A rendering error occurred: Cannot read properties of null (reading 'fields')."
Question
Post moved here to the Xfinity Compliments section.
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Great service
While visiting the Xfinity store in humble the assistant Larry [Edited: privacy] was nothing but sweet and kind to me and my mother. Without prying too much, he asked me about my current phone line and the phone I was having problems with. He helped me with a better deal with my mobile line. Switchi
Question