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Astonishingly terrible customer service.
never leave reviews but felt it necessary. My wife works from home so good internet is important to us. I could go on and on about all the problems I’ve had over the years, but I will just say I have had enough with their customer service. They have completely outsourced Overseas and to AI. You cann
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How to reset pods when moving
Moved to a new home and brought two xfinity pods with me. They do not show up in my account. How do I reset them?
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Devices and Equipment
My email is not working on my iphone.
It keeps saying my password is incorrect and my email is not updating. I have entered the correct password multiple times in the box that pops up and in settings. I have had this issue in the past, but mostly when travelling. But I am at home. It is very difficult because you often need to check you
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Getting Started
@user_8h26le Thanks for the update, if you're not able to add any payment methods and your account is saying it's blocked that's due to billing issues of return payments or payments that won't go through. so, if you had any return payme
Payment issue
Can't put my card on or bank account to pay for my things and been trying for the last week.
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I am not sure how to do that? Guide me, please.
Comcast.net emails not synching with Outlook on PC and iPhone
For the last week my comcast.net emails will not synch with Outook on my PC and iPhone. Staff at the Xfinity store could not help saying it's an issue with the email conversion to Yahoo. When will this be resolved?
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@user_offmir I am sorry for how your experience has made you feel. I would be happy to speak more about it with you and see if there is anything we can do to turn this around. Please send me a Direct Message with your name and service addres
Xfinity employee fraud
I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa
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user_1nlxcd Thanks for reaching out about your concern with downloading your recordings. To confirm is the device you are downloading to have enough memory available on it to hold all the recordings at one time when you download? It will take up spac
Stream gives error message when I try to download recordings to my phone
When using Stream to download recordings to my phone, sometimes it works. At other times, it stops saying it has encountered an error and to try again later. When I try again, it stops earlier in the process and gives the same message. This has happened three times on different episodes of the same
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user_vj23kp Thanks for reaching out to us here on Forums about the CC not turning off with the Peacock app on your Xumo box. We would be happy to look into what is causing this, and help to get them turned off for you. When you pause a show and go to
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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Only way Comcast will listen is when subscribers cancel their service.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Never received $200 Amazon gift card
I signed up for gigabit service in February 2025 with the promise of a $200 Amazon gift card. As usual, Comcast did not follow through. It's almost impressive how determined this company is to live up to its atrocious reputation. I wish I could say I was surprised, but this is the same company that
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Customer Service
So - thank you for answering my question without answering. I guess nobody knows what's going on anymore.
Bring Back ABC
Denver 7 News is a local station that we should be able to watch. You are the biggest provider for TV in my area and taking away a local station is not right. I don't have any streaming services and am not about to get one just to watch the local news. Please bring it back. Thank you.
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Same issue, tried contacting support through chat 4-5 times and agents opened support tickets and mentioned it would resolved in 24hrs but no fix and no call back from xfinity
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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@XfinityThomasA it is still not working and I have to pay on apr 28 and it have been say this when I am trying to put my bank account on "We cannot accept bank payments on this account, please try a different method."And for my cards it says "we ar
Payment issue
Can't put my card on or bank account to pay for my things and been trying for the last week.
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It’s took me an hour but I got it canceled today. They ended up offering to cut my bill in half which just made me even angrier. The fact that you can do that is ridiculous. That tells me you are making plenty of money by charging me half of what I
Astonishingly terrible customer service.
never leave reviews but felt it necessary. My wife works from home so good internet is important to us. I could go on and on about all the problems I’ve had over the years, but I will just say I have had enough with their customer service. They have completely outsourced Overseas and to AI. You cann
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user_7utiyy, hello there and oh no! Thanks for reaching out sharing your experience. I do apologize about that and would be highly concerned if I was in the same boat. Are you experiencing those challenges on Wi-Fi or through ethernet connection?&nbs
Internet too slow
I want to know why my internet is too slow after upgraded modem and got a promotion higher speed as before I had
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Hello @user_hcqbrf With the bulk community HOA deals those charges are paid to the HOA not us directly with those plans. That is not something we can credit anything as those payments go to the HOA. You would need to discuss with the HOA if they have
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Frustrating
We are part of a HOA community in Florida do not have the option of canceling. Just have to pay for another provider so we can have our NBC during the time of the blackout and negotiation, I would like to know how will I be compensated for the additional expense of adding on a package that provides
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