Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (434.7K)
Thanks, i talked to someone online
Unable to connect 2.4 ghz network
Tried a full reboot of router still not working. Can't split my 2 frequencies to use smart app
Question
@user_8o0kzo Thank you for responding. We are not crazy lol. This is happening in Fresno, CA fwiw and I really began to suspect something around this time last year when watching shows on TV. I would notice terrible bitrate drops and almost every mo
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
Question
Hello @user_x2ikvx, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help with any service issues. If you could send our team a direct message with your full name, the name listed o
Network damage for months
I have been a customer of Xfinity for less than 6 months, and I have never known any reliable service. I have dozens of text messages and screenshots from the outage map of almost daily outages. I also want to mention that there have been numerous outages and interruptions to my service where I did
Question
having the same issue I'm about to file an fcc complaint
Continuous Outages
My internet continuously goes out and nobody can tell me why. Last month, it was out 13 times. February, 3 times and it's icky February 5th.
Question
Update: I was contacted the next day by a different representative after the first one disappeared. I was offered a bundle that was even more expensive than what my current plan will be next month with rate hikes for little to no extra value.&
Existing long time customer seeking 5-year Price Guarantee on internet but phone reps deny - keeps me paying 2X what others pay
I have had comcast/Xfinity since 2003. I have found this month that I'm basically stuck with an internet package ($99 for 800Mbps) that is twice what new customers are getting from Xfinity and more than twice what Quantum is offering its new and existing customers. I really don't want to change from
Question
user_eae426 Thank you for stopping in for help with your purchased movies. Even with no box or if you disconnect your services, you will have access to all your purchased content using the Xfinity Stream app. If you cancel your Xfinity TV Service, bu
Purchases
I have purchased over 30 movies that are saved and I am discontinuing my tv service. How do I get the movies before returning the box?
Question
Okay. I have sent the direct message with the information included.
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
Question
Hey there user_xdmab1, thanks for taking the time to post on the community forums! Sorry to hear you've been running into issues making a payment. To clarify, are you receiving an error when trying to log in to make the payment, or on the payment scr
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
Question
Cancel service immediately
Need to cancel and refund this months payment immediately
Question
•
Your Home Network
My internet keeps dropping
It has been three years since we signed up with Xfinity, and to say this experience has been stressful from day one is an understatement. Our internet drops constantly. This is not occasional. It happens often. As a family that works from home, we rely heavily on a stable internet connection just to
Question
•
Your Home Network
I had the exact same experience for months! To date our service is still not reliable with zero explanation or concern from Xfinity!
Network damage for months
I have been a customer of Xfinity for less than 6 months, and I have never known any reliable service. I have dozens of text messages and screenshots from the outage map of almost daily outages. I also want to mention that there have been numerous outages and interruptions to my service where I did
Question
Thanks for dropping by our community forums, user_cil23l! Sorry to hear you missed that appointment. You should be able to reschedule through the Xfinity App or website. Alternatively you can also reschedule by texting "APPT" to 2662778. If that does
Equipment
I missed my first appointment to get my equipment set up and it says they rescheduled a new appointment.But the date is december thirty first of two thousand thirty five I need a new appointment to get my equipment installed
Question
Apologies for any confusion. Since you're not seeing a field to enter your email, we may need to get a ticket elevated to our backend teams so they can investigate things further and get you access to your Peacock benefit. Please send us a direct cha
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
Question
Closed
Cancel internet service
Hello, we just had fiber installed so I need to cancel our service.
Question
•
Customer Service
user_onx5c8, hello there! Thanks for reaching out regarding your change of services request. We can help you with modifying your plan. To move forward with your concern, please send us a direct message with your full name and complete service address
XfinityQue
commented
6 hours ago
to the conversation:
0
0
Cancel service
How can I cancel my home phone line?
Question