Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (547.1K)
hawk724 I am glad to hear that, please let us know if you have any other concenrs we can help with.
WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
Question
I have dm’d the requested info.
Being charged for free mobile
I signed up for your Internet with free mobile a few months back at one of your stores. Since that time I have been getting billed for mobile each month. The store has been able to credit me and claimed everything was fixed but I again received a bill for mobile this month. Can someone help me strai
Question
Bridge Mode is not a solution to my MOCA woes, which is what I am looking for. Why is the XB7 MOCA not online like the MOCA adapter? I tried Bridge Mode, and lost contact with 10.0.0.1 as soon as the waiting period ended. My Windows icon told me I
XB7 MOCA as a mesh backbone
What XB7 parameters have to be changed to turn XB7 MOCA into a mesh backbone? Configuration: XB7 LAN1 ----- Router WAN XB7 LAN 3 ---- Deco LAN [MOCA] MOCA Adapter LAN ----- Deco LAN [far end of house] Deco App's list of offline clients includes APS1-xxxxx, which I assume to be the XB7 MOCA Deco App'
Question
user_2uq7y3 thank you for using the Xfinity Community Forums page to reach out today. I understand that you are coming across some concerns with your email syncing. Are your cellular devices the only ones experiencing this issue?
Email won't sync
Email won't sync on my and my partner's Samsung phones. Mine last synced about one hour ago.
Question
Hello @user_ta7nq5, and thank you for reaching out here on our Xfinity Community forums. We appreciate you sharing what happened. We can understand why you’d want the billing reviewed, especially after the technician was able to identify and co
long term outage
On 10/21/26 an Xfinity technician came to my residence and restored my service. I'm not here all the time , but I noticed there was an issue months ago when I would try to log on to my camera. I notified Xfinity a number of times but could not follow through due to the fact that I would not be prese
Question
Thank you for clarifying @user_wuoo. We can understand why this would be confusing, especially since you set up the arrangement specifically for the past-due balance, and it is still showing for November 30. We’d like to review the account deta
Payment arrangements
The system allowed me to set up a payment arrangement and now I’m being told it can’t be honored ?
Question
@XfinityJustinM @XfinityMarcus This comment above exactly!!! Why are there so many different service people on here reaching out to us individually and not a single unified message of clear understanding of the obvious issue and the will to
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Good afternoon @Johno3 You have reached the right team, and I will be happy to look into this further for you. Since I will need some account specific information to investigate this, I will need you to send us a direct message. Please send us a
Being charged for free mobile
I signed up for your Internet with free mobile a few months back at one of your stores. Since that time I have been getting billed for mobile each month. The store has been able to credit me and claimed everything was fixed but I again received a bill for mobile this month. Can someone help me strai
Question
Ok I went ahead and sent the DM, thanks!
EPON Member-Owned Router: need ONU provisioning for Ubiquiti UDM Pro
I have Xfinity Fiber (EPON, 1 Gig) with an XER10 gateway and a Nokia ONU (NKFN11AEL). I would like to use my own gateway Unifi UDM-Pro. I see other people on the forum have been able to get this working but having their ONU provisioned? I moved the cable from the xfinify gateway to the UDM-Pro with
Question
Being charged for free mobile
I signed up for your Internet with free mobile a few months back at one of your stores. Since that time I have been getting billed for mobile each month. The store has been able to credit me and claimed everything was fixed but I again received a bill for mobile this month. Can someone help me strai
Question
•
Plan
From what the agent told me it still shows for the date of the 30th but they can’t honor it since it’s a past due balance. However I set the arrangement for the past due balance.
Payment arrangements
The system allowed me to set up a payment arrangement and now I’m being told it can’t be honored ?
Question
Hello user_a9xsg3, As posted prior; please send us a direct message following the steps outlined, so we can assist you.
Return check fee removed
Sent payment day after receiving it by mail, didn't get to Philadelphia, Pa by due date. I put stop payment on check, went to Xfinity store and paid by debit. The lost check made it to billing on Oct 29, the same day I paid by debit. Was issued credit for check payment, but stop payment was already
Question
@XfinityGabriel there is no "favorites" option. Please reinstate this simple feature.
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
Question
Billing Discrepancy
I just ordered the xfinity internet plan with 500 mbps and opted for self-installation. The immediate order confirmation page once I checked out showed that my monthly payment will be $51.46 with $0.00 in one-time payments. The order confirmation sent to my email shows a totally different set of cha
Question
•
Billing
user_5zp5es Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
XfinityBrianH
commented
1 hour ago
to the conversation:
0
0
Xfinity Support
Hello, I just transferred my phone line number from At&T to Xfinity mobile. However, I cannot receive or make any phone calls. Can you help me resolve the issue? On the app, it shows that the phone line has been activated.
Question