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Is service out in my area I live at 1159 East Main St. in Jonesborough , TN 37659
Customer service phone number
I need a phone number to call Xfinity and talk to a live person
Question
@user_wwt3op - I completely understand where you’re coming from. It’s frustrating to see changes to a lineup you’ve grown accustomed to, especially when it feels like the value of your package has shifted. While programming l
Suddenly have to subscribe for Syfy, USA, E! channels?
Why can I no longer access multiple channels that I am paying for? They were available yesterday.
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@user_mx96me Thanks for reaching out to us if you got the notification to transition your Comcast e-mail to Xfinity all you need to do is follow those instructions to migrate your Comcast e-mail to Yahoo.
Email status
I no longer have Xfinity as my tv/Internet provider. However, my email that I've had for 20+ years, @comcast.net still seems to be attached to Xfinity. I have attached it to a Yahoo account as directed by the website. Is there anything else I need to do to make sure this email account stays active?
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Under all compatible modems by brand it says "Next Gen Speed Tier there;
Netgear CM3000 still supported for NextGen speeds?
I checked the list of compatible modems for next gen speeds today and I remember seeing the CM3000 on the list. It's not on the main page but lower on the page, if you click on the "See all modems" then on "Compatible modems for enhanced speeds", it's listed there but without the upload speeds. Does
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Hello @Ladd2, when you followed the link above and selected the remote type, did you try clicking Can’t find your device or brand? Try without a code under the brand section? If so, please follow those steps to see if that works for you.
X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
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user_rcfnec Good morning! Thank you for reaching out to our Xfinity Forums Community regarding your services. That can be disappointing to have a delay with services being restored. I'd be happy to take a look, and assist you in getting your services
WiFi not restarted after paying bi
Hi there, I paid my Comcast bill last night (I’m not a new customer; the bill was overdue due to a CC issue). The balance is now $0. The WiFi was supposed to start 5 minutes after paying the bill, but it’s been about 18 hours and it still is not restored. The Xfinity chat bot couldn’t help. Who else
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Cancel internet service
How can I cancel my internet service online? My monthly rate just goes up to $79 from $35 after first year of service, which is an unacceptable cost for me.
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Customer Service
@XfinityBenjaminM Thanks for the reply. Unfortunately, I had been there previously and tried every code available under "Hisense" and "Hisense-Roku" and none did what I wished. Hence my message above asking for a code that would work. FWIW: there
X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
Question
If those channels are not available should the prices go down?
Suddenly have to subscribe for Syfy, USA, E! channels?
Why can I no longer access multiple channels that I am paying for? They were available yesterday.
Question
WiFi not restarted after paying bi
Hi there, I paid my Comcast bill last night (I’m not a new customer; the bill was overdue due to a CC issue). The balance is now $0. The WiFi was supposed to start 5 minutes after paying the bill, but it’s been about 18 hours and it still is not restored. The Xfinity chat bot couldn’t help. Who else
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Customer Service
Same issue: Google Search: Unusual traffic from my computer network. Have rebooted XFinity modem and still get Captcha prompt from Google???
Unusual traffic from my computer network
We're getting the below message on one of my husband's laptops. I compared the IP address and it looks like it's being routed through New York and we don't live in New York. We are not using a VPN, the cache was cleared, and there are no extensions being used except AdBlock. How do we fix this issue
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Hello, @saswan13, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct
Transcript of chat
I was in a chat today (2026-01-02) and downloaded a copy of the chat, but only the first page appeared. I'd like to confirm what was promised in the chat. The reference number is 186733737291669414
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@XfinityOrlandoM Ok. DM sent.
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter
Question
Xfinity Assistant doesn't help at all. I entered a chat with a member of "the chat team", and he said there is no way to recover the chat.
Transcript of chat
I was in a chat today (2026-01-02) and downloaded a copy of the chat, but only the first page appeared. I'd like to confirm what was promised in the chat. The reference number is 186733737291669414
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No connections
Tv cable not connecting. It is stuck on welcome bienvendo bienvenue
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Customer Service
The Xfinity Assistant was no help, but I spent another 30 minutes in the chat talking to someone who was from "the chat team". They told me there is no way to recover the chat. No one can find any record of the discounts I was offered, and the best I
Transcript of chat
I was in a chat today (2026-01-02) and downloaded a copy of the chat, but only the first page appeared. I'd like to confirm what was promised in the chat. The reference number is 186733737291669414
Question
@user_yoi1xy Let's take a deeper look at your account, to get started send me a direct message including your first and last name and complete service address Here's the detailed steps to direct message us: Click "Sign In" if nec
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter
Question
@user_afqu7m I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
XfinityDena
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XB10 for X class plans
Do I qualify for the XB10? if so, how do I request it?
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