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That is excellent news, @user_1mn7oo! No, you should not have to do this every time. It was just an easy way to test whether this was a browser issue or an IP issue. Since you were able to log in with an incognito browser, that tells us there is prob
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
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Three phone calls, hours wasted, still no modem!
I have called on three occasions and still do not have my modem included with the 2 gig internet. The last person kept me on the phone almost an hour trying to sell me other services under the guise he was waiting for some other department to look into the alleged missing order. I still don't have t
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Customer Service
This is still happening. I also clicked to change my plan while I was logged into my existing account. It created a second account for me instead of updating my existing account.
Second account created when upgrading service plan
I recently upgraded my service plan in order to take advantage of some of the newer plan features. As part of this it appears that rather than change my existing account service, a new account was created. I assumed the old account would be closed, but I am still incurring charges/billing from the o
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@user_7deltp Our team is here to help. I have more questions to ask, so we can resolve this for you. Is this happening on multiple boxes or just one? Have you performed any troubleshooting steps already? Do you have any issues while using HBO on a di
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I have a cable box in my back yard it needs to be removed or replaced
I have 2 cable green boxes in my back yard That are damaged
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@user_c15w1i, depends on how you want to go. Easiest would probably be ethernet from the existing modem with the paramters given. Then a router if you're going to be using multiple devices or WiFi.
Running a separate cable line to a new outbuilding on our property.
Hi, We are building a detached garage and would like to have internet in the garage. We buried electric with a conduit. Can we run a separate line from the wire through the conduit, as opposed to digging a trench and burying the line in our back yard? If so, how do we arrange for the service to happ
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Account canceled without consent after rep-approved "seasonal hold" — now billed $150 + mobile plan I was told would stay free
I'm a student in Chicago and need help resolving a billing issue caused by misinformation from an Xfinity representative. I wanted to put my Internet on hold for summer away from school and ended up spending hundreds of dollars. Late May 2026 — Initial call: I called to ask about pausing my internet
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Adding a s 2nd TV in another room and mounting it
Want to a a 2nd TV in a different room. Needs mounted and set up for cable
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Channels and Programming
Just to update, Xfinity has not be able to resolve this issue. It is not apparent that they can have a tier 3 technician review this issue.
Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning
My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio
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Monthly payments
my bill has gone up and up and up, i have been an xfinity cable and internet customer for 10 years, I call and ask to help lower my monthly payments and all they want to do is get me a new plan, I just want to keep what I have and get the payments back to a reasonable price, please someone help me o
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Billing
@user_1bors0 Thanks for the link. I would like to ask some questions to see if we can provide the best resolution for you. Did the entire Filter Rules menu disappear or just your custom rules? I know creating the rules is not ideal but have you trie
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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Official Solution
We actually wouldn't be able to confirm either, that is why I suggested isolating the link. We've seen a variety of websites cause that error, it would be hard to pinpoint the reasoning as many factors are included in the filtering process. I must sa
Sent from my comcast email, blocked as spam with URL link
I sent an email from my comcast email to a hotmail address, it was cancelled and returned with the following reason 'Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated
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user_o4voeu Good afternoon! Was the service upgraded to the new premium unlimited plan? Could I get a bit more details on the plan that is not being honored? Appreciate you getting us in the loop on this situation.
Xfinity Mobile not honoring their early upgrade plan.
So I started a mobile line cause it was an excellent deal. I signed up for the early upgrade. I didn't like my first phone so I exchanged it. They You're saying I upgraded it but it was an exchange. Not they wont honor the upgrade service I am paying for. I told them I just want to stop the service.
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Account canceled without consent after rep-approved "seasonal hold" — now billed $150 + mobile plan I was told would stay free
I'm a student in Chicago and need help resolving a billing issue caused by misinformation from an Xfinity representative. I wanted to put my Internet on hold for summer away from school and ended up spending hundreds of dollars. Late May 2026 — Initial call: I called to ask about pausing my internet
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Billing
Hello, website keeps crashing
Website keeping crashing. I am trying to sign up for WiFi/internet. I previously tried to use an email account under comcast but it was rejected because I was not main account. I created account with gmail and same phone number but cannot get internet site to load.
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We actually wouldn't be able to confirm either, that is why I suggested isolating the link. We've seen a variety of websites cause that error, it would be hard to pinpoint the reasoning as many factors are included in the filtering process. I must sa
Sent from my comcast email, blocked as spam with URL link
I sent an email from my comcast email to a hotmail address, it was cancelled and returned with the following reason 'Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated
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I have a cable box in my back yard it needs to be removed or replaced
I have 2 cable green boxes in my back yard That are damaged
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Customer Service
I went to Chrome and it let me sign in to my Xfinity account. Will I always have to do this? I just was able to get into my bank account using this same process. Us this forever??????
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
Question
You are going to have to have a premises-facing tech visit first. They are the only ones who can escalate things up to their line / network / maintenance dept. techs. It is their S.O.P. to start at the home. Good luck !
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Downstream channels 33 and 37 at 7% and 22% uncorrectable codewords, all 27 others at zero
I need a technician dispatched. This is a signal problem, not a configuration problem, and I have the data. Gateway is an XB7, Technicolor CGM4331COM. Downstream receive power is -15.1 to -16.2 dBmV across every bonded channel. DOCSIS spec floor is -15. Downstream SNR is 34 to 36 dB. Upstream transm
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