Xfinity Community Forum

Good evening @user_927bvz, and thank you for reaching out to us on our Xfinity Community Forum. We understand your concern about receiving a final bill after submitting a cancellation request and appreciate you bringing it to our attention. Fo

XfinityMelinda

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5 hours ago

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Billing assistance needed for cancelled, unactivated order

Hello, I need assistance from an Xfinity Employee to correct a billing error on a final statement. I recently placed a new order and my services were set to begin on June 19th. Due personal circumstances, I formally submitted a cancellation request on June 29th. The services were never activated or

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Thanks for being part of our community user_33iybm, and we'd love to help however we can. Do you mind providing a little more detail as to what you're trying to update?

XfinitySeth

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5 hours ago

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Need to update property conditions for installation.

Need to update property conditions for new insulation.

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Need to update property conditions for installation.

Need to update property conditions for new insulation.

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Customer Service

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Can't purchase XFi

I am trying to purchase one Xfinity WiFi Extender XFi for $119. The product page loads, but every time I click Buy I receive the purchase error page. I have tried multiple browsers while signed in as the Primary user. My local Xfinity Store says they cannot sell it and phone support incorrectly says

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Devices and Equipment

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Billing assistance needed for cancelled, unactivated order

Hello, I need assistance from an Xfinity Employee to correct a billing error on a final statement. I recently placed a new order and my services were set to begin on June 19th. Due personal circumstances, I formally submitted a cancellation request on June 29th. The services were never activated or

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Billing

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Speedtests from earlier: Date/Time: 07/20/2026, 6:14 PM Ping: 37 ms Download: 291.15 Mbps Upload: 63.99 Mbps Server/Location: Comcast (San Francisco, CA) Provider: XFINITY Date/Time: 07/20/2026,

user_8684so

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5 hours ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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My emails

Can't open my xfinity emails

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Email

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Hola, user_tcevq8. Gracias por publicar en nuestros foros comunitarios. Siento que no puedas hacer tu pago online. ¿Tienes problemas para iniciar sesión? Las mejores formas de realizar tu pago serían en línea, llamando al 1-800-Xfinity, o visitándono

XfinityDilary

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5 hours ago

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Pagar boleto

Boa noite eu preciso pagar minha conta , e não consigo on line e nem recebi o bill

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I appreciate you checking it out and glad to know the Status Center has continued to update. When it comes to area-wide interruptions, we are only privy to the same information as local teams provide for the Status Center, but I encourage you to chec

XfinitySeth

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5 hours ago

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Service Availability Estimate

(Edited: Personal information) lost service Saturday, about 31 hours ago, due to a large wind storm taking down trees on the power and cable lines. Within 24 hours, the power company had removed the trees and restored power. I received a text message from Xfinity saying that the cable was restored a

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Not Accessibility/disability related. Moved to Your Home Network.

Again

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5 hours ago

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Internet not working

Self explanatory please help me restore it, I can’t be like this

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Hello @user_hb4dbo thank you for reaching out! I know how important it is to be able to make a payment to your account. Do you get an error message when you try to make a payment online?

XfinityAbby

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5 hours ago

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xfinity support

wont let me make payment to my over due account [Edited: "Personal Information"]

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@pdx97206 I am trying to log in on my computer to check email, and whatever Xumo is, it freezes on “cookie preferences” and goes no further than this blank screen. Clear your cookies and cache Sign out of your account Close your

Again

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5 hours ago

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Dump pops up on email login screen and freezes

I am trying to log in on my computer to check email, and whatever Xumo is, it freezes on “cookie preferences” and goes no further than this blank screen.

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Thanks for your comment, user_af5bvz. I’m sorry to hear your landline service isn't working and that the troubleshooting steps haven't resolved it. I understand how frustrating that can be, especially when you need your phone service working ri

XfinityDilary

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5 hours ago

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Landline voice mail not working

Voice mail unavailable message on landline. Restarted modem twice unplugged phones still doesn’t work e

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Xfinity benefit missing - Inception movie redemption

When I received the notification on the app on July 16th to watch and own Inception for free, I clicked to grab the offer. When I went to the Xfinity stream website, the movie showed for purchase. When I clicked on it, it showed that the purchase was processed, but I was still billed for it. I was a

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Xfinity Stream Website

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Yes: Outage Detected This location is experiencing a loss in service. Outage Reported:7/20/2026 1:54 PM EDT Est. Time of Restoration:as soon as possible Status:Under Investigation Cause:Network Damage Last

sdemore

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5 hours ago

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Service Availability Estimate

(Edited: Personal information) lost service Saturday, about 31 hours ago, due to a large wind storm taking down trees on the power and cable lines. Within 24 hours, the power company had removed the trees and restored power. I received a text message from Xfinity saying that the cable was restored a

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@cyndym need help getting to my comcast.net email We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? Are you ge

Again

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5 hours ago

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email

have laptop havnt used in long time went into email showing me email from 2years ago

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@user_jgs9ur Can not access email Comcast [Title Edited: "Personal Information - Email Address"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like O

Again

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5 hours ago

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Cannot Access Email [Edited]

Can not access email Comcast [Title Edited: "Personal Information - Email Address"]

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@jayellington I have the same question....??? Reading the post directly above yours should give you information you need.

Again

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5 hours ago

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IMAP password for Comcast account

I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!

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Hello there @user_1ey0rr, just wanted to reach out to you about your error message. Are you still having the same issues at this time?

XfinityDuron

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5 hours ago

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what is auto channel search

I am getting a black screen with a “please run auto channel search.

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@user_jim72 i can not log in to my emails [Title Edited: "Personal Information"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird

Again

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5 hours ago

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Cannot log into emails [Edited]

i can not log in to my emails [Title Edited: "Personal Information"]

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