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comcast/xfinity is deleting posts from users that it doesn't like. i am notified of people posting comments here to my original topic, only to find they have been deleted soon after. hiding the problem of justifiably angry users is NOT helping
LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN
this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i
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Greetings, @user_adc3c6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor
Canceling Xfinity!!!
After all my bad experiences with xfinity I am canceling my services. The customer service is absolutely awful. The prices are ridiculous. Goodbye xfinity!!!
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@XfinitySeth STILL not fixed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And now the login/logout constantly when switching away from that browser tab/window to anything else!!!!!!!! it is MADDENING!!!!!!!!!!!!!!!!!!!!!!!! FIX IT!!!!!
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Mistake on my adress
Instead of putting [Edit personal information] Ave [edit personal information] I put RD [edit personal information] and I would like to fix it before the installation
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Customer Service
Slow Internet
I'm paying $118 a month for Extreme Pro Internet. Since last week my internet speed has been a lot slower. I work from home and use the internet from 6:30 until 2pm which should be in lower internet traffic time period. I have tried disconnecting internet cable and restarting but it goes back to slo
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Your Home Network
same problem for me too now. comcast does not care to solve our Stream Website on Windows/Browsers problems, so we should just stop giving them our money for a service they are no longer providing IMO. this is the beginning of the end for them
Today Xfinity STream Keeps Logging Me in Then Out OVER AND OVER AGAIN.
Can someone fix this. I have constant issue just logging in to pay a bill. Today, the one issue that I didn't have (loggoing in to Xfinity Stream) is pissing me off royally. Why would it keep asking me to log in especially after I logged in successfully, and 2 seconds later it is asking me to friggi
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@Sam60 Thanks for reaching out to us, if you did the Yahoo migration of your Xfinity e-mail, this link has great information on the migration and what you can expect with your emails that would be moved to Yahoo. https://www.xfinity.com/support/arti
xfinity email move to yahoo
what happened to all of my past emails. I had years of emails and now only show 96 emails in yahoo dating back to june of 2026. your poor planning and migration has lost me valuable information that i had for years. correspondence that i could refer to if i needed to access it in future reference. t
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solve the problem globally for all windows/browser users!!!! this is NOT an account-specific issue!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN
this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i
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@user_a7ys35 I'm just a customer like you. My comment about limited XG1v4 availability is only based on personal experience and posts from others who have struggled to get them. I've been shipped the wrong box about as often as the right
How do I order an XG1V4
My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.
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Bill due nNovember 3 but billing page says October 3
I paid my bill that should be due on November 3....the Billing page says my bill is due October 3.....that was paid on October 2. Can ths be fixed
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Billing
@user_x70z8b We can take a look at your plan and go over those charges with you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at t
Dispute over a single - day roaming charge of $1908
I am filing a formal complaint against Comcast / Xfinity Mobile regarding unreasonable and unexpected pay-per-use international data roaming charges totaling $1,908.65 assessed on my account, followed by an improper service suspension and forced payment plan arrangement without my agreement. 1. Back
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@Nestor2026_- Are there any account concerns we can assist you with?
Formal Billing Dispute – $569.22 International Charges / Ticket [Edited]
I am seeking assistance from Xfinity Support with an unresolved Xfinity Mobile billing dispute involving $569.22 in international charges. I have used Global Pass on previous international trips and have never experienced charges like this before. My account history should reflect that I have had Gl
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Upgrade iPhone
I have been with Xfinity for 12 years and pay what i can I’m a Diamond member. So i need a new iPhone my iPhone is iPhone 12 ) got texts saying I’m eligible to upgrade iPhone to iPhone 18 because I have been with them for 12 years, received a call saying you can get a one year free with Xfinity Mobi
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Devices
Is the XG1v4 not available? You said tht it is increasingly hard to get however, that sounds like they still may be available. Is it possible to request an XG1v4? My research has shown that the XG1v4 is superior due to True Live Rewind: Beca
How do I order an XG1V4
My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.
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Canceling Xfinity!!!
After all my bad experiences with xfinity I am canceling my services. The customer service is absolutely awful. The prices are ridiculous. Goodbye xfinity!!!
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Customer Service
Cancel my internet service
Hello Xfinity Support, I am requesting the immediate cancellation of my Xfinity Internet service because I have permanently moved out of the United States and now live in Jordan. I am unable to call U.S. customer service or visit an Xfinity store. Please assist me with canceling my subscription remo
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Your Home Network
Hello, @user_9rjkyc I can assist you in cancelling the order as long as fulfillment hasn't started. The pending charge is cancelled immediately. If fulfillment has begun you'll need to follow our return/exchange policy. Sources: Pre-ordering Xfinit
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Cancel pre-order
Hello, I pre-ordered an iPhone Duo through Xfinity Mobile, and the estimated shipping date is November 20, 2026. I would like to cancel my pre-order before it ships. I don't see a cancellation option in my account. Could you please help me cancel the order and confirm that it has been canceled? Also
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