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Equipment Retun Label
I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou
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Your Home Network
Internet keeps dropping, impossible to schedule a technician
Internet keeps dropping repeatedly. Outage tool shows 'network damage' but outage map shows no cluster, appears isolated to just my address. Automated app/phone/chat won't let me schedule a technician or even speak to a human because there is a “reported outage” which is just the automation picking
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Customer Service
Hi user_yx7ew8, thanks for reaching out here on the forums! Four months is quite a while to deal with intermittent issues, so I'm sorry that you haven't found a fix yet. We also greatly appreciate that you've already taken those troubleshooting steps
4 months of unstable connections - streaming/gaming/voice calls unusable
ive had 4 months of random outages and drops when doing anything that requires streaming is unusable during this time. Ive checkt the wire goes straight to the wall and many restarts. Speed test dont detect the unstable connection as they average over it, i got one test during a blip but it essentia
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Thank you for reaching out to our team about that issue with the service interruption and adjustments for the total time without service. In order for me to access the account and billing I will have to ask that you send me a direct message with the
Unable to get promised bill credit through phone support or link provided
Hello, we had an outage of our Xfinity internet service since the evening of July 3rd. After several repeated phone calls to support to attempt to schedule a service call and being unable to speak to a human to do so through the phone system due to an "outage in your area, we can't help you over the
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Pause device broken
XFINITY I really dislike you. Just the other day I could pause devices on my network.. today I can see where it should be but won’t allow me to pause devices. Give me control over my network! This is unacceptable
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Your Home Network
Add another manager
I need to add another manager to the account but the app won’t let me
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Unable to get promised bill credit through phone support or link provided
Hello, we had an outage of our Xfinity internet service since the evening of July 3rd. After several repeated phone calls to support to attempt to schedule a service call and being unable to speak to a human to do so through the phone system due to an "outage in your area, we can't help you over the
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Billing
Include basic tv in our account
My husband removed this from our basic service and I would like to get it back
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Channels and Programming
user_6323cy thank you for using the Xfinity Community Forums page to reach out regarding your experience streaming. Let's see what we can do to get this resolved for you. Firstly, are you using the Xfinity stream app or streaming through an X1 video/
Streaming service
I just subscribed to your streaming service. However, you have two major playback deficiencies after recording: 1. The fast forward is incredibly SLOW!!! Even the fastest speed is turtle-like. 2. I cannot see the playback as I am fast forwarding. Therefore, it's always a guesstimate of when to go ba
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I received this email and I’m wondering if it’s a scam. ... Yes, it is. The ''Click Here To read and agree to the revised Terms of Service,'' link leads to a scammer phishing site. "Update" emails that have any sort of "do this or lose your access"
BruceW
commented
2 hours ago
to the conversation:
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Scam?
I received this email and I’m wondering if it’s a scam. Can you tell me? MyXfinity® We informed you last week of significant changes to our Privacy Policy, Security Policy, and Terms of Service. Older Comcast/Xfinity Mail platform versions will be retired on July 16, 2026, as part of these changes.
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