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Hi there, @user_7uj9w9! Thank you for reaching out about the channel being removed. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t be
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Home internet cutting out
It's been an issue for almost two months now that the internet is constantly cutting out multiple times a day. I've done everything to try and fix the issue. I've had multiple technicians come to try and fix it, I've changed out the modem multiple times at the nearby Xfinity store, I've made sure ev
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Your Home Network
Internet constantly dropping
It's been an issue for almost two months now that the internet cuts out multiple times during the day at the most random of times. I've had multiple technicians show up to try and figure out the issue. I've gone to the xfinity store nearby to change out the modem. I've done everything from turning t
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Your Home Network
user_gy79pn, To confirm, were you able to log in and adjust the language settings? Also, you mention your password changes daily. Do you have to reset your password each time you log in?
Change comcast.net email settings
My Comcast.net email is now all in Spanish. How do I change it back to english?
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Went to Xfinity store and a real person! He said to go to Library and then recordings and then press on picture of the show and hold and delete comes up and click. Worked with some but not all.
Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows
When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.
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cancelation confirmation
I have requested cancelation of the service on 3/23. But it seems the service is still not connected. How can I check if my service has been successfully canceled so I don't get a suprised bill? Will my bill stop on the day I requested cancelation?
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Your Home Network
KiririnIchiban - Hello, and thank you for reaching out to us here for help troubleshooting your connection with Apex! Since it's the only game impacted it might be an issue with that game's servers. Have you tried connecting to another to see if it h
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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I will also speak to our IT department at work tomorrow and see if we can stop using them for business as well. They don’t deserve our money if we can’t have the services we pay for.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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We’ve already begun looking for another service. Not having a predominant station like NBC/ABC/CBS for this long is unacceptable. The cost we pay is higher than most and I’m done paying for stations we are not using while unable to watch what
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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Thank you, @Smith9654, for sharing here in our community! This is exactly what our Xfinity Forums are for. This will be of great use to our members.
Thunderbird Email Client Reports IP Address Temporarily Blacklisted
After I moved out of the area and switched to a different ISP, the Thunderbird client would not connect to Comcast. Thunderbird client reported that "comcast has temporarily blacklisted your IP address". I spent hours working on this problem. I eventually found the solution. I had to upgrade my own
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@XfinityCliff unbelievable!!! I am a senior and my ABC local affiliate, no longer available, was a channel I watched about 70% of my TV time. Comcast also failed to negotiate ABC in my area, a MAJOR network channel! The loss of programming is exorb
Will I see a credit on my bill for the loss of ABC? I was paying to have ABC before, and now you are not providing a core channel.
Will you be applying a credit to everyone's bill because you are not supplying a core channel. The price I am paying included ABC and you are not providing that channel.
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@jaf_dye How can I get to my email account???? I am having issues. https://connect.xfinity.com/appsuite <----- try here. If this doesn't work, post back in this thread. Just an FYI, if you are a new Comcast/Xfinity customer, you w
cant log in to email
I cannot log into my comcast email account. i cant sent or receive emails. I need help immediately
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user_oqkgj5 Thank you for letting us know you also have questions about our Payout Promotion. Our Payout promotion is a great option, and I have helped a few customers take advantage of it when it was available. The offer hasn't been available
Transferred from Verizon, was promised my phones would be paid off
Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the
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Hello Ck_2009, thank you for reaching out here in our Xfinity Community forum. I know billing can be stressful, especially when it's internet related. We can't do without that these days. We appreciate you and your time, and I am here to help.&n
Please assist me with an absolute emergency
Ok I am a gold member. I have had service for over two years and have the most expensive top of the line internet service package you offer. I have a home with 4 children. 2 teenagers and 2 autistic toddlers. My Internet going out is literally a chaos that one is not equipped to handle on their best
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Thanks for the added info. Interesting. Did the Sony people explain how they came to that conclusion? It sounds like you are saying the problem happens when the TV and X1 both power up at the same time. Have you confirmed that (A)
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
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Please assist me with an absolute emergency
Ok I am a gold member. I have had service for over two years and have the most expensive top of the line internet service package you offer. I have a home with 4 children. 2 teenagers and 2 autistic toddlers. My Internet going out is literally a chaos that one is not equipped to handle on their best
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Billing
Are you trying to access Stream through the Xfinity Stream app, or via the website at https://www.xfinity.com/stream? Via the Xfinity app Are you receiving any error messages or error codes? No What type of device are you u
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Using Xfinity stream
Why am I unable to access Xfinity stream via WiFi or cellular?
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