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@user_jen1o4 Thank you for following up. We are sad to know we've lost your trust, and understand the decision to stop service. If you still need help submitting the request, send us a direct message with your full name and complete service address t
Transfer/move service address
I had never considered Xfinity until the day I realized it was a better deal than ATT. From that day I had really good experience with the internet connection, the perks and the customer service. Up until about two weeks ago. When I requested a transfer/move of service everything went down hill and
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Persistent intermittent packet loss. Internet is completely unstable and unusable.
Hi Xfinity Support Team, I'm located in the Chicago suburbs and experiencing chronic intermittent packet loss causing stuttering and dropouts in real-time applications. I've been monitoring continuously for over 24 hours and have ruled out everything on my side, including my modem. I'd like a CMTS-s
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Your Home Network
trouble porting number from Verizon landline
I already placed an order to port my mother's Verizon landline phone number to Xfinity Voice. One week after it was promised, the Verizon landline still works (connected to the wall) and the phone connected to the Xfinity modem voice port still has no dialtone. We are now on our 6th support call. Wh
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Home Phone Service & Equipment
frustrated_user9999999 Thank you so much for stopping in for help with getting the correct watch activated for you. Changing your connected watch can be done on your end. If the old one is showing as active again, you can check out how to unpair the
Apple Watch line assigned to wrong IMEI – need device swap, no resolution after store visit and calls
I replaced my Apple Watch with a new Apple Watch SE 3 (GPS + Cellular). My billing shows the watch line is active, but it says the SIM was switched to my OLD watch's IMEI instead of the new one. Because of that, the new watch shows "No SIM" and can't download an eSIM. What I've already done: • Unpai
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@XfinityDilary yes!
Deleting old networks
I can't seem to delete old networks. I tried disconnect & forget but nothing works. I have a Google Phone.
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Good evening user_ph3al5, and thanks for coming to our community for help with your billing concerns. More than anything we always want to ensure the billing for your account is reflecting accurately, so we'd be happy to review this further for you �
Escalated Billing Dispute: Non-AutoPay Final Refund Miscalculation
Hello, I am reaching out to resolve a severe back-end billing error following my account disconnection on September 18th (Account ending in [Edited: Personal information]).My account status is correctly listed as "Disconnected," but the system is showing a glitched credit balance of only -$44.26. On
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Diamond Rewards Peacock Activation
Hello, I am an Xfinity Diamond Rewards member and recently received an email to claim Peacock Premium at no extra cost. When I log into my Xfinity account, I don't have this option on my Rewards Dashboard. The direct link that bypasses the portal returns an "account isn't eligible" error. I'm using
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Sign-In and Account Management
user_r19s3q Thank you for reaching out. We'd be happy to help with that. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" i
Please remove equipment from old power pole
Hi, a new power pole was installed. However, the power company can’t remove the old pole until you remove your equipment. Can you please help me with this issue? thanks so much.
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Hey @user_blqua3. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the account to see what available and eligible plans can be added to the account. However, new customer offers would be
Student discount
I did not realize that my student discount internet plan was only good for a year. My bill just went up by a lot. I don't graduate until 2028, but all the available student discounts I see are only for new customers. Is there a way I can get a student discount applied back onto my account?
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Terrible company. Would’t I recommend?
The worst company ever I would not recommend it to anybody. They’re never there for you to help you when you need help you go through so many agents you sit there for hours and hours with them very rude all every single one I spoke. They steal money from customers and charge the account even when no
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Network
@anguswhyte Thank you for taking the time to provide those details. I can definitely understand how frustrating it would be to lose functionality that was previously working. We'd like to gather some additional information about your LG TV model, Xf
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Internet Monthly Usage: September data usage calculation
Hello Xfinity Support, I’m writing to dispute the data usage reported for September. I had intentionally limited my internet usage as I approached the monthly allowance. At approximately 6:00 PM on September 30, I checked the Xfinity app and it indicated that I was already in the new data cycle. Rel
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Sign-In and Account Management
@Allie_Hechtle We can submit a request to check what is possible. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums
Xfinity pedestal located in my RV pad — requesting underground conversion or relocation
I have an Xfinity utility pedestal located inside my unfinished RV pad in Tooele, Utah. I will be using the pad for RV/vehicle access, and I'm concerned that the pedestal could be struck and damaged. I'd like to have the pedestal converted to an underground/flush-mounted vault if feasible. If that i
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I am at the beginning of being away from home for several weeks and just discovered the same problem that everyone has been writing about with the app when using Firestick. This is clearly an Xfinity problem. Will there be a fix?
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Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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