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Membership Benefits
I redeemed some benefits last month and they seemed to have disappeared. I checked my redemption area, but the ones I'm looking for are not there. Any help?
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Accessibility
EPON provision
I’ve spoken to multiple reps and spent 3-4 hours on the phone where I was hung up with once after 1+ hr and another who connected me with someone else without telling me after 45 minutes only to be then escalated and told a tech needs to come out. I saw another member have similar issues. All I want
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Your Home Network
Good evening user_x3xs89 👋 I appreciate you popping into the community with your question, and we're here for you! Just going by the wording of the message, it definitely sounds legit and is a text we do send customers. Usually those texts are promp
Got this text from Xfinity
“Hi XXXXXX, it's Xfinity Assistant. We've identified an issue with your internet equipment at XXXXXXXXXXXXXX that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a n
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@XfinityAbel I just sent a DM
Lost cable and internet after thunderstorm
We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se
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Pedestal Box Burial
I would like to get the pedestal box in my yard buried, it is in the way of a driveway the way it stands now. I no longer use xfinity, so I don’t have an active account, but need the box buried so it’s not blocking my driveway.
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Customer Service
Why Does The App Not Lot Anyone Login?
Trying to activate my service and the app, like the hundreds of other questions here, doesn't work! Samsung Galaxy S21+ Android 15 OneUI 7.0 Google Play Update July 1, 2026 Android Security Patch January 1, 2026 Xfinity App 6.9.0-9 I am able to login on Mobile Browsers Chrome, Firefox, Samsung Inter
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Xfinity App
Got this text from Xfinity
“Hi XXXXXX, it's Xfinity Assistant. We've identified an issue with your internet equipment at XXXXXXXXXXXXXX that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a n
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Customer Service
@Lukebee_45 I do understand that you are frustrated that you cannot get through to us on the phone, but we are happy to watch the interruption for you here and make sure that everything is restored. Please send us a direct message with your full name
Won't let me speak to a rep during an outage? How is this even remotely ok?
I work from home, outage has now been for 10 hours. If I call it refuses to let me speak to anyone because there's an outage and just hangs up on me. Chat did the same thing and refuses to let me speak to someone. How is this acceptable to do to your paying customers? I'm seriously ready to cancel j
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Change payment method of scheduled payment
How can I change my payment method on a scheduled payment
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Your Home Network
Curiosity stream needs cancelled
Please help me cancel my curiosity stream subscription. I have cancelled several times within the app on the TV and continue to get billed monthly. I am getting no response from curiosity help.
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Non-X1 Service
Thank you for giving us this update! We appreciate it!❤️ We will need to review your account to determine what the issue is. When you are ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To
Peacock premium included as platinum Xfinity client
How do I activate included peacock premium as a platinum account? I received email last week but no way to actually activate it on my account.
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Thank you for posting on our community forums and for your interest in our GigX10 service, elgranpedro. We'd be happy to help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a f
Gigabit X10 10 Gbps Fiber Serviceability Request
I would like to request a Gigabit X10 serviceability review and site survey for my residential address. I am interested specifically in Xfinity Gigabit X10 symmetrical fiber-to-the-home service (up to 10 Gbps download and 10 Gbps upload), not the standard DOCSIS or X-Class 2 Gig service. Please subm
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Your Home Network
Location: Christiansburg, VA (served via Blacksburg-area network) Problem: Intermittent packet loss and connectivity drops every evening ~6:30–10 PM for months. Affects Discord voice (drops to 1-2 red bars), Rocket League, Dota, Battlefield, etc. What has already been done: - All CPE replaced (inclu
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Yes it says another 9 hours! Seriously can't believe you refuse to talk to your customers during an outage. That's truly disgusting. I work for another cable company that isn't here where I live, but to do that to our customers would be unheard of...
Won't let me speak to a rep during an outage? How is this even remotely ok?
I work from home, outage has now been for 10 hours. If I call it refuses to let me speak to anyone because there's an outage and just hangs up on me. Chat did the same thing and refuses to let me speak to someone. How is this acceptable to do to your paying customers? I'm seriously ready to cancel j
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Gigabit X10 10 Gbps Fiber Serviceability Request
I would like to request a Gigabit X10 serviceability review and site survey for my residential address. I am interested specifically in Xfinity Gigabit X10 symmetrical fiber-to-the-home service (up to 10 Gbps download and 10 Gbps upload), not the standard DOCSIS or X-Class 2 Gig service. Please subm
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Customer Service
Hello @Lukebee_45 thank you for taking the time to reach out. I know how frustrating it can be when there is a service interruption. It sounds like we are aware of the issue and working on it. In the Xfinity app are you seeing any estimated time that
Won't let me speak to a rep during an outage? How is this even remotely ok?
I work from home, outage has now been for 10 hours. If I call it refuses to let me speak to anyone because there's an outage and just hangs up on me. Chat did the same thing and refuses to let me speak to someone. How is this acceptable to do to your paying customers? I'm seriously ready to cancel j
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Good evening @user_y3mxfk, and thank you for reaching out on our Community Forums regarding your request to have a pedestal box converted to an underground vault. We'd be happy to submit a request to our local team for review. Please keep in m
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Pedestal Box Burial
I would like to get the pedestal box in my yard buried, it is in the way of a driveway the way it stands now. I no longer use xfinity, so I don’t have an active account, but need the box buried so it’s not blocking my driveway.
Question