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Hey there, @user_g9y18v, thanks for reaching out through Xfinity Forums regarding your internet speeds we would be happy to help you with taking a look at your internet speeds to ensure they are the speeds you wanted. Can you please send us a Direct
Unauthorized charge for upgrade of internet speed
I terminated my TV service as I can no longer afford it. For the exact same period when I cancelled the TV, Xfinity upped my internet speed without my authorization; I want the charge removed and the speed can revert to the former speed.
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Unauthorized charge for upgrade of internet speed
I terminated my TV service as I can no longer afford it. For the exact same period when I cancelled the TV, Xfinity upped my internet speed without my authorization; I want the charge removed and the speed can revert to the former speed.
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Billing
@BruceW @mariab2 I should also add that to remove the contact from the group, you can just reverse the process and delete the contact from that group field and Save again. That should remove it. Also, I was able to use drag and dro
how to add a contact to a group in Xfinity contacts?
I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?
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No phone signal when traveling internationally
No phone signal when traveling internationally for 5 days. Brazil. I’ve tried manually selecting networks and multiple restarts. Also tried an alternate device. data roaming is on and I even added a global pass on the advice of a support agent. It’s worth mentioning I’ve had a very bad experience wi
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Network
Thanks. Now I'll await a response from my message.
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.
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@XfinityRaul I reached out but no one replies me. It's been 30 minutes.
Wrongfully Charged and Sent to Collections after cancellation
I cancelled my service on Sept 1st and received email confirmation, but Xfinity keep charging me for another two months (Sept & Oct). I also returned my device in store but the final bill says I have an unreturned device fee??? Called the representatives and was told to turn off auto pay and ignore
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Courttv
Where is courttv? It is on the channel it was on last week.
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Channels and Programming
@user_t30z30 Are you still have difficulties receiving an email from MSC cruise line? Have they provided any sort of error message or code they receive after they have attempted to email your Comcast address?
Emails sent to me to reset passwords etc. did not arrive.
Tried to update my email with MSC cruise line. They sent me an email at [Edited: "Personal Information"]@comcast.net but it never made it here. Also same problem with other codes sent to me.
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Good afternoon @user_eb7n4s, and thank you @EG for moving this post. I apologize for the issues you are currently experiencing while your area has work completed. If you can send me a private message with your name and address, I can see if I can gat
Internet
Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can
Question
I just experienced the same issue and would like further information or assistance.
Apple Watch Reward (Scam)
I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”
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Same here. "Enhancements going on 4th day now with more outages planned". Should expect some compensation.
Planned enhancements taking days
This is the third day I’ve gotten a text saying that they’ve attempted to make enhancements but were unable to do so. This is also the third day I’ve had Internet loss. How many days is it going to take? Zero communication zero compensation totally disruptive over the Christmas holiday.
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Hello, @user_5yd5cb! Great question, and we're more than happy to help :) It sounds like you’re noticing the shift from the old routine. As of January 21, 2026, we officially retired the "Xfinity Rewards" program and replaced it with a new syst
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
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No….I can’t find an answer
Internet
Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can
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thank you! I am messaging now
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
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Thanks for confirming, @user_iuu7hw! And you're accessing the email account through the portal, here, or by a third-party app or program?
verification code
I'm trying to receive a verification code from Wellabe.com & have been told it is an issue with Cpmcast .How can I resolve this ?
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Third day not fourth. Sorry about that.
Internet
Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can
Question
I am very glad to hear that they were able to get that issue handled correctly, and you have not had any service issues. We are always happy to answer any questions you have on your service or account here.
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
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@Tbrown56 Yes, my iPhone and iPad. You might want to check both of those to see if they have started to delete messages after fetching.
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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I can't get my iphone mail app to load my comcast.net email. Keep getting username and password messages. I have reset password and checked all setting as above. Still won't work
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Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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