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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
my router said it couldn’t deliver and haven’t gotten a notification since
ordered my router said it shipped and got a text message a day later saying my driver couldn’t deliver and haven’t gotten to word since
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GoldenGateGig Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am happy to work with you and help you look into our latest promos. I will first need to work with you over DM to access the account. Can you
Promo ends Oct 31: can an existing customer get the 5-year 1 Gig rate?
Hi, I've been an Xfinity Internet customer since 2022. My 12-month promo ends October 31, and the renewal price is about $100 a month for 1 Gig. I'd like to stay with Xfinity, but T-Mobile 5G Home ($50 a month with a 5-year lock) and AT&T Internet Air ($35 a month with my AT&T phone line) are both a
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hi all, I need your assistance. At the beginning, none of my phone lines could be paid successfully. Currently, only one of them is being charged normally, while the other two still have payment issues. The initial case was closed; however, every
Now mobile prepaid service
My service was deleted from your records no one is able to assist with a solution, I try to update the payment method and the app always says I’m not a customer from now mobile, please help me, what I need to do
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Reduce Cost, New providers in area offering 5 year deals
looking for help on the cost of my xfinity plan. I have been looking at other providers, and there is a new provider in our neighbor offering a bundle that could save with $350 month for 5 years, without an increase afterwards and no contract. Is there anything xfinity can offer? I have about a 4 we
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing doesn't work for UK banks
Dear Xfinity Team, I am moving from the UK to the USA, and I am trying to set up wifi in my house. I haven't gotten a us bank account yet, as I haven't landed. When I try to pay with uk debit card, I cannot change the address zip code to UK format, and it raises a technical error complaint every tim
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Billing doesn't work for UK banks
Dear Xfinity Team, I am moving from the UK to the USA, and I am trying to set up wifi in my house. I haven't gotten a us bank account yet, as I haven't landed. When I try to pay with uk debit card, I cannot change the address zip code to UK format, and it raises a technical error complaint every tim
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Billing
Promo ends Oct 31: can an existing customer get the 5-year 1 Gig rate?
Hi, I've been an Xfinity Internet customer since 2022. My 12-month promo ends October 31, and the renewal price is about $100 a month for 1 Gig. I'd like to stay with Xfinity, but T-Mobile 5G Home ($50 a month with a 5-year lock) and AT&T Internet Air ($35 a month with my AT&T phone line) are both a
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Billing
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Move cable box
I have a main cable box in my yard that I need to have removed. I have lived in this house for 22 years. I have comcast techs walking in and out of my fenced property at any given time without notice. I have techs jumping my fencing. One tech broke it and almost got hurt. They leave the box wide ope
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Does anyone work at this company?
I have had nothing but issues with internet and mobile phone service since I came to this company in February. Customer service is non-non-existent. They do not solve any issues. They offer and make you pay for services you cannot use. They are awful.
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Getting Peacock error message when I try to activate
Whenever I try to activate the free premium Peacock, it spins for a second and then takes me to a page saying something went wrong. I’ve tried this more than 10 times now. Why won’t it let me activate it?
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Xfinity Stream Website
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Urgent – Prepaid Card Expires Tonight and Cannot Be Used
Hello, I’m contacting you regarding my Xfinity prepaid card, which expires tonight, September 30. I have been trying to use the remaining balance $200 before the expiration date, but the card keeps being declined. I have tried multiple transactions, including smaller amounts, but none of them have g
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Cancel
I need to cancel my Xfinity accounts effective immediately. Your teams have burned over 40 hours of my time the past month alone, far more than that over the past few years, and have erroneously cost me many hundreds of dollars. When I have had chats to resolve, people (?) make promises that disappe
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@user_d669t1 Thanks for reaching out to us via Forums. You should be able to switch from one account to another without having to resubmit your login credentials. You can do so by following the instructions under "Switch between linked accounts" in t
Multiple sign in requirements
I have four addresses each with Xfinity services. When I log into my account I can see all four addresses under my Account, but if I want to view the specifics under each address to see specific billing, I have to enter my username and password and enter a code received by text to review. I AM ALREA
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@foodandart OMG......the only saving grace when I am forced to migrate was going to be that I use MS Outlook because of its features and ease of use more than I use Comcast webmail so when I set Outlook up with Yahoo server info I would be good to g
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hi, @user_z3807a - Thank you for commenting on another user's post with your similar concerns. We are here to help! To clarify, what happens exactly when you try to log in and access your email here: https://connect.xfinity.com/appsuite/?
XfinitySara
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Re: "trying to open my email"
Can’t open my e mail
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