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Log in issues
Every time I try to log into my Xfinity account, both online and on the app, an error occurs and it won’t let me proceed with doing anything. I have no ability to access or manage anything within my own account. I am the account holder. It’s in my personal name at my home address. So why is this occ
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Sign-In and Account Management
Repairman came, he was stumped. Gave me a new gateway, ran new coax outside, ran his tests, called in… no luck. Told me he was going to talk to the head technician or like. Two weeks ago, I’ve heard nothing. But I did find something I didn’t know… I’
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Xfinity Mobile Billing and Customer Service Complaint !
FORMAL NOTICE OF DISPUTE I am submitting this complaint after months of unsuccessful attempts to resolve an Xfinity Mobile billing error involving more than $12,000 in international roaming charges, along with additional issues involving an Apple Watch shipment, interruption of my mobile service, re
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Plan
Internet outage
Internet has been out for almost 12 hours and I've been trying to reach someone about the issue and I can't get a person. Every avenue, calls and the chat system, say they won't route me to an agent because of the active outage. But no outages are reported anywhere else around me and only my house s
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Customer Service
Hey @Sp3cTR3, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account and services. Please send a direct message by clicking the chat icon in the upper right corner of the p
Request for escalation, recurring packet loss / suspected Xfinity plant issue
I’ve contacted Xfinity multiple times regarding recurring Internet packet loss every 6 mins and 5 secs. Technicians (around 9 ot 10) have visited but the issue remains unresolved. I have now isolated the problem using continuous wired Ethernet tests. During the recurring event, my XB10 gateway (10.0
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user_asek81 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. W
Orange light, WiFi not working
My home box has been blinking orange for a week and unplugging/ restarting won’t work. I’m a good customer I was wondering if you can help me and also some sort of financial compensation. Thank you
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Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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Xfinity Stream Website
Hey there, @user_8628f1, thanks for reaching out through Xfinity Forums regarding your mother's account. I know how important it is for your mother's account to stay connected as I am the same way with my mom. Were you able to get a tech scheduled to
Elderly mother 90yo has problem with phone,internet and cable ,has to wait 3 days for tech. Extremely worried with no phone
Tried reboot and phone support can not get it to work. 3 day wait is really unacceptable for a 90 year old to not have a phone
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My home 77020 connect
I can't connect to my TV no Internet connection on exfinity
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Devices and Equipment
I can open Xfinity Stream and click on something but unable to stream. Unable to access DVR recorded shows through Steam as well. Was fine earlier in the day. Started this evening.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Greetings, @user_3ormtz! Thanks for reaching out about the website being blocked. A website can be blocked by Xfinity CyberSecure. If a website seems blocked by mistake, you can submit a review request at spa.xfinity.com. The team will review the req
Xfinity is repeatedly blocking First Baptist Church of Glenarden including the main church link, fbcglenarden.com
Xfinity has started blocking links belonging to First Baptist Church of Glenarden. Started being a problem with the new security. This is one of the largest churches in the DMV. Why in the world would they block them? Each time you submit a report they unblock, but it doesn't stay unblocked. You hav
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Thank you for reaching out to us on our community forums @user_sfbsjc! I know I too would be looking for better options after seeing my bill is set to increase more than twice its current price overnight. If you ever want to check out the plans we ha
More Affordable Plan
My plan is set to more than double overnight and I cannot justify paying that much for the same service. Is there anything that can be done to help?
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user_9vp9c6 Thank you. Are you running into issues with just your internet connection, or are you having issues with your TV box connecting to your internet? Have you by chance already attempted to use the Xfinity app's troubleshooting when you
Change the internet box
Since you changed the internet Box I don’t get contacted when I am in another room
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@XfinityCliff I have Dm you on forums
Order got canceled due to not verifying myself
Hello my iPhone 18 pro max got canceled cause they said that u have to verify myself with a photo id. I click on the email and it says reorder, it says in the email that I won’t get charged. I click reorder and it shows that I have $114 to pay for it again. In the email it says I won’t get charged f
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Moved here.
More Affordable Plan
My plan is set to more than double overnight and I cannot justify paying that much for the same service. Is there anything that can be done to help?
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multiple devices experiencing the same problem
Change the internet box
Since you changed the internet Box I don’t get contacted when I am in another room
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(Had to spend an hour, or so, to calm down before I sent this.) I subscribed to NHL Center Ice a few days ago to specifically watch Wild games, then discovered I couldn't watch the game tonight due to 'regional restrictions.' Spent an hour wit
user_qazzb4
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Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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