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Thank you! I will try that now.

CLC666

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4 hours ago

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Email switching to Yahoo

[Edited: "Language"] I have lost all my old emails. How do I get my old email account back?

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@user_13cvx2 how to change my address What email address are you trying to change?

Again

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4 hours ago

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comcast email address

how to change my address

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@user_1jla61​ I am not able to sign into my account Are you signing in to webmail? Are you using a third party email app?  Have you migrated to Yahoo! Mail?  This information will help us to help you.  Always give as much detail whe

Again

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4 hours ago

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Sign Into My Email

I am not able to sign into my email on my iPad

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@user_4e67a0 I enter email address then "Enter Password" screen appears. I enter my password, circle spins, then nothing. Click login again & again circle spins and nothing. Did you get the invitation to migrate to Yahoo! Mail?  Did you a

Again

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4 hours ago

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Move to Yahoo not working

I enter email address then "Enter Password" screen appears. I enter my password, circle spins, then nothing. Click login again & again circle spins and nothing.

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U

There is no bell visible on my screen. Please just respond to my complaint

user_4d8lf3

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4 hours ago

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Xfinity bill

My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard t

Question

Good evening @user_65n0xe, and thank you for reaching out on our Community Forums—we appreciate it. I’m sorry to hear that the Customize My Plan option isn’t working as expected. Thank you for bringing this to our attention; we&rsqu

XfinityAlyssaA

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4 hours ago

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“Customize my plan” never works

I have tried for years and this option never works. Is the company doing this on purpose to force us to speak with another aggressive agent who does not listen, tries to upsell, or lies about future costs? It’s quite suspicious that others complain of the same issue

Question

@CLC666 [Edited: "Language"] I have lost all my old emails. How do I get my old email account back?  Have you transitioned to Yahoo! Mail?  If so, are you going to https://mail.yahoo.com and signing in with your comcast.net credentials?

Again

 commented 

4 hours ago

 to the conversation: 

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Email switching to Yahoo

[Edited: "Language"] I have lost all my old emails. How do I get my old email account back?

Question

We're here to help user_i0p257! To get started, please find the most appropriate public board for your question type and post it there. From there your concern will get dedicated attention and if needed, we will invite you to send us a Direct Message

XfinitySeth

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4 hours ago

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What is balance on my account?

What is balance on account [Edited: "Personal Information"] ??

Question

I am glad to hear that everything came back online. If there is an active service interruption, the best resource would be to use our Xfinity App @user_3l02c7. Outside the information the Xfinity App already provides, we would not have any further de

XfinityDemitrius

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4 hours ago

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Internet service complaint

I have lost internet twice in three days. On the second time I restarted the router and use the chat feature. The chat feature was horrible and called customer service. After explaining the problem 3 times they were having me perform the same exact steps I did via the chat and not acknowledging that

Question

U
Executive Escalation Ticket Request

I am now at 6 weeks waiting on a new phone for my wife. I purchased through on 3/8 i think at xfinity.com a Samsung Galaxy S25 edge. FedEx lost the package. I called on 3/23 to report to xfinity that FedEx confirmed it was indeed lost. I was told it was taken care of and I was able to buy a new phon

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Devices

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Your site is messed up. I can’t scroll or anything

user_i0p257

 commented 

4 hours ago

 to the conversation: 

0

1

U
What is balance on my account?

What is balance on account [Edited: "Personal Information"] ??

Question

U
“Customize my plan” never works

I have tried for years and this option never works. Is the company doing this on purpose to force us to speak with another aggressive agent who does not listen, tries to upsell, or lies about future costs? It’s quite suspicious that others complain of the same issue

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Sign-In and Account Management

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I just want to pay the $10 for May

where do ipay? I just want to pay, is that a crime?

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Plan

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@rsmgcomcastoldies​ Actually, it sends me to an Xfinity page that says that my mail is accessible at Yahoo Mail with a link that connects to Yahoo Mail page that has mail from one of the three comcast.net email accounts but not the other two. So no

Again

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4 hours ago

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

Question

S

Thank you for the quick response. I just sent a direct message with the information you asked for.

Seoulofkorea

 replied 

5 hours ago

 to the conversation: 

0

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Missing $200 Visa Incentive – Contracted Feb 9, Tickets Auto‑Closing

I need help with a missing $200 Visa prepaid incentive that is written in my contract from February 9, 2026. The promotion was part of my activation agreement, but it is not showing in the Incentive Tracker system. On March 23, a ticket was opened and I was told I would receive a callback within 24

Question

@LoisMax3rd @plumld  You don't forward these emails, especially when reporting to Xfinity.  You copy/paste the headers along with the body of the spam mail into a new email and send to whomever you were  forwarding emai

Again

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5 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

U

Who are you switching to?

user_k8ypqo

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5 hours ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

Question

U

They came back when I was online with the representative but instead of hearing my question on the reason why the outages were occurring. The representative kept with trying to troubleshoot the outage and was not listening to my question.   I d

user_3l02c7

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5 hours ago

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Internet service complaint

I have lost internet twice in three days. On the second time I restarted the router and use the chat feature. The chat feature was horrible and called customer service. After explaining the problem 3 times they were having me perform the same exact steps I did via the chat and not acknowledging that

Question

US_DL By sending a DM a corporate agent will assist you!  

XfinityVictor

 replied 

5 hours ago

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Unsafe line outside since end of February 2026

I have had an unsafe line outside my house running through my property, causing a tripping hazard and potential line to be cut during grass cutting. I have opened three tickets with Comcast for this issue and no one is helping to get the line fixed. I need a escalation immediately.

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Where and how to setup email account

I have been trying for 3 week to setup my email account

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Xfinity App

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