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crussellaj - Thank you for your feedback. I'd appricate the oppurnity to revisit your service needs and viewing options together to find the right plan for you. Please send us a Direct Message.On a Desktop: Make sure you’re logged into th
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Voicemail Unavailable
My dad needed to buy a new phone because his old one stopped working. He is on Xfinity Mobile and got a new phone at an Xfinity store. They did not provision his voicemail properly. This is a common issue that has happened many times before. I believe it is caused by employee negligence, but it coul
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Devices
us based support
If i could boycott comcast, i would. your offshore agents are the worst. they speak english but, don't understand ANYTHING other than the most basic questions that appear on their scripts. hearing them repeat the same thing over and over again, while not helping is absurd. COMCAST HAD A NET INCOME O
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Your Home Network
@XfinityMarcus It's now been a week since I've sent the direct message as requested to Support. Crickets. What should be my expectation here? -Mikecr
IP address renews every hour on the hour
There's something amiss with DNS IP address renewals for the past three months with my connection. What happens is that my firewall submits a DNS request, the Comcast DNS server does not renew my IP for a few seconds, and then gives me back the same IP address! Today alone it's reliably happened eve
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Hello junkqueart 👋 We appreciate so much you coming to our community with your concerns and even more so appreciate the update you provided in your comments. If there is anything outstanding we can help with when it comes to your Xfinity Mobile acco
My Xfinity phone service has been cancelled twice due to mixup. I returned smartwatch. And I have had trouble with bill since.
I have done every thing. I am ready to cancel. I am done. I am so frustrated.
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Greetings, @user_2xf6b6! We are happy to dig in and find out why the stations are not coming through in the Xfinity Stream app. Are you seeing a specific error message or code? What type of device are you using the Xfinity Stream app on? Some steps
Xfinity stream
Hi, I’m trying to use my Xfinity stream and it’s not showing my basic cable stations
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Outage Information
My entire county has been down for 18 hours now with absolutely no information from Comcast as to what is going on. The AI chat bot provides zero info, directing me to the outage map, which only tells me that, yes, everyone is down. Zero ETA, zero indication that repairs are even underway. I just wa
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Customer Service
@user_6988fc Thanks for letting us know. We recommend unplugging the box from all cables for a full minute, to clear out the 60 second buffer. Once it is back on and has shown content for a few minutes, press the rewind button five times to see if it
New set box won’t rewind
We have a new XRE type set box, but the rewind feature does not work. We get an error message that it isn’t supported. We’ve tried doing the system update, restarting, unplugging and plugging back in and none of these resolve the issue. We pay a lot of money for cable service and frustrated by this
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Hey there user_jbx30q 👋 Thanks so much for coming to our community for help, and even more so for recently becoming part of the Xfinity family! More than anything we want to ensure your services are able to be activated seamlessly. Have things come
Activation issue
I am trying to install my xfinity but it is blinking orange instead of white and won’t connect.
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Xfinity is experiencing an internal database error where they cannot locate my active account, yet they are threatening to terminate my active number on the 22nd. Multiple agents have told me I must pay up to $602 to release my number, which violates
Port Out Pin NOW
I want my Port-Out Pin immediately!! I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even
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@user_i5q7fd Xfinity has the absolute worst customer service. They left my house looking like this and continued to set up appointments just for no one to show up. I am cancelling and going with At&t Did you ever send the direct message to Xfi
Someone please point me in the right direction
Hello, our fiber was installed in our house a month ago. They left a huge spool of line and did not use any conduit into the ground. I’ve had 3 appointments to fix it and no one showed up.
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Hi there, @user_056674! Thank you for reaching out about your billing statement. If you are unable to access that online, you will need to send a request to our Subscriber Record Center. We can help you in a direct message with what is needed and the
Unable to retrieve itemized device payment receipt
After paying off my mobile device and ending my mobile line, I am unable to login to my xfinity mobile account to see any statements or device payment details. I need a receipt of my device payment showing the details of the phone, payment and phone number.
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Thank you for meeting us here about the service issues with the transfer to Xfinity Mobile, @user_u9cv13. I hope you have resolved the issues by now. If not, we're happy to help.
No phone or texting functionality after switching form Verizon to Xfinity mobile today
Today I switched over to Xfinity from Verizon. I still am unable to make calls or send texts.
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Hello rsdb97 thanks so much for reaching out here via our Xfinity Forums! Did this issue only occur during the live broadcast of the game, or is this issue constant on ESPN(850/1206)?
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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@user_r73wxe The Community Forum has been around well over 20 years with customer helping customers. For around the last 10 years, however, we do have corporate employees helping out in the Forums to answer questions that other customer
Am I taking crazy pills?
Is this Forum a joke? xfinity isn't already gouging customers, and then they actually have the gall to rely on their customers to provide other customers with support!?! WOW!
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Billing
It looks like I am about to be billed for a service that was canceled back on or around October 5th. My services at 15 Butter Lane, Reading, PA, 19606 were canceled. I still have xfinity comcast, home, internet, and mobile however a new account was made for me with my new address.
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X1
user_ikjpzq My team is here to help! Are you experiencing similar issues on other online games by any chance? Are you seeing connection issues outside of gaming or no?
Persistent High Ping to VALORANT NA Servers Since Late July 2026 – Possible Comcast Routing Issue
Hi, I’m experiencing a persistent increase in latency to VALORANT servers across all North American regions. Before late July 2026, my usual ping was around 20–30 ms, but it has since increased to approximately 50–80 ms when connecting to other North American servers. My main server still gets aroun
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Need to cancel service at a property I sold
I need to cancel all services on an account at a house I sold several years ago. The service is still active and still billing, but there is no usage. Online cancellation isn't available, so I'd like to do this through a direct message with Xfinity Support so there's a written record. Thank you.
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Customer Service
Hey @user_5mdzw8, Thank you for visiting our official Xfinity Forums Community support page. Do you happen to know if you have any filters that are active? Do you see the "My Library" tab at the bottom where you can select Recordings, Purchases, and
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Recordings and live TV not showing on app
I can’t view my recordings and live TV. Only TV Go channels are there. This is my iPhone and iPad. Logged out and have current app and software
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