Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (517.2K)
T3 errors in router event log after stormy weather
Hello, After storms in the area my internet has become spotty and loses connection momentarily (20-30 seconds) every ~5-10 mins. Checking the event log in the admin console for my CAX30 router, I am seeing the following repeating errors: Started Unicast Maintenance Ranging - No Response received - T
Question
•
Your Home Network
First the spinning wheel says this is taking a bit longer than expected, but we're on it. Then it says Error, go back to your account. I have been getting the same message since Monday. I can get into y acount, but cannnot pay.
How can I reach a LIVE AGENT?
I need to pay my bill, but can't do it online. WHY??? HOW??? I get messages to pay my bill, but only get an error message.
Question
Xfinity Fiber: Need Help Provisioning ONT for Customer-Owned Router
I just spent about two hours going back and forth with Xfinity support, and unfortunately they were unable to determine how to configure my ONT so I can connect my UDM-Pro directly to it. I’m referring specifically to this Xfinity support article: https://www.xfinity.com/support/articles/member-owne
Question
•
Your Home Network
I want to cancel my service. I can't deal with any more awful customer service.
I have been trying for two days to get some resolution. Every time I try to pay my mobile bill, I get an error message. I have tried two cards, the app, the website, different browsers, different devices, clearing browser history, incognito mode, and restarting devices. I had the misfortune of deali
Question
•
Plan
The issue is still there. I have been told to send a direct message which i haven’t done yet. It is obviously a bug in the app if so many others are having the same issue.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
@user_0bv7os, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with the online payment issues. What error message are you receiving?
How can I reach a LIVE AGENT?
I need to pay my bill, but can't do it online. WHY??? HOW??? I get messages to pay my bill, but only get an error message.
Question
Hey there, @user_j29wy4, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to help with going over the details to ensure you are being billed correctly. Can you please send us a Direct Message with your
netflix added to streaming $219
Went to StreamStore to upgrade my peacock to premium plus I noticed my estimated bill jumped by over $200! Scrolling through the selection I see it added a Netflix subscription for $219! I removed it but it keeps returning when i return to the StreamStore. It took me well over an hour and multiple a
Question
Thank you for reaching out here about that issue with your disconnect order. If you would like me to look further into that order and billing I will be happy to do that from here for you.
Cancelled Services but No Confirmation Email.
I just cancelled services with Xfinity today via a phone call. However, I did not receive any confirmation code or email at all. Is there a way I can be sure my account was properly cancelled? I called back an hour later after I never received an email, and the next customer service rep had a differ
Question
Coax outlet for internet
My Xfinity gateway needs a coax cable, but I don't have a coax outlet. What can I do?
Question
•
Your Home Network
Missing TV line up channel
Why has Antenna TV channel disappeared from my normal plan
Question
•
Customer Service
I cannot get my Xfinity now app to record.
I can’t schedule recordings. My app used to record and work perfectly. I’ve deleted the app and reinstalled it. I’ve updated all the apps. I’ve done everything that was suggested. Now what?
Question
•
Xfinity Stream Website
Hey @Mopar57 thanks for taking the time to reach out about your recordings. Looks like you've done all the right steps in basic troubleshooting so far. We would want to check the connected devices and may need to deprovision these to help with this c
Nowtv Cloud DVR Issues
For the past few months xfinity cloud dvr service on the nowtv hasn’t been working correctly. It doesn’t matter what device I use, scheduled recordings dissapear and my recordings dissapear. It doesn’t matter if I log out, log back in, clear cache, delete and reinstall the apps. It’s clearly an issu
Question
Hello @user_01ln7d, and thank you for reaching out on our Xfinity Community forums. The porting of landline phone numbers is considered a 'pull' process made by the winning carrier (eg. the Company you are porting your number TO.) The winning c
port-out of my Xfinity Voice home landline to NumberBarn
I need assistance with a pending port-out of my Xfinity Voice home landline to NumberBarn. NumberBarn submitted the port more than 7 business days ago and reports that it is still waiting for Xfinity approval. I cannot get through to a live agent. Please check the pending port request, tell me wheth
Question
I tried one more time: I went into Settings and turned Smart Resume off, waited a bit, then turned it back on. Next I turned off my TV, and unplugged everything (TV, Xfinity TV Box) from the wall, and left it for 5 minutes. When I plugged ever
My smart resume stopped working. How do I report this to Xfinity?
The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?
Question
Thank you for reaching out to our team. I am sorry to here about that issue with the NOW Latino TV order, and I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the
Charged for Now TV Latino, but never signed up.
Hello, I was charged for Now TV Latino, but I never signed up for the service. The change took effect on 08/10, and if you review the chat logs for that day, I never signed up for a streaming service. I also have email confirmation from Xfinity that I didn't have any streaming services. I talked wit
Question
I tried one more time: I went into Settings and turned Smart Resume off, waited a bit, then turned it back on. Next I turned off my TV, and unplugged everything (TV, Xfinity TV Box) from the wall, and left it for 5 minutes. When I plugged ever
My smart resume stopped working. How do I report this to Xfinity?
The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?
Question
How can I reach a LIVE AGENT?
I need to pay my bill, but can't do it online. WHY??? HOW??? I get messages to pay my bill, but only get an error message.
Question
•
Billing
Hey @Umbranet, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with any questions or concerns you may have. What is the exact name of the channel you are missing as well as any error co
XfinityDemitrius
commented
59 minutes ago
to the conversation:
0
0
Movies! channel
What happened to our Movies! channel? It was gone today without explanation, which doesn't seem like good customer service...
Question