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Hi there. I have responsded via direct message.
How can I cancel my mobile line on my Smart Watch?
My family recently switched to another mobile carrier and my phone was transferred successfully. This canceled my mobile line with Xfinity Mobile, but my mobile line for my smart watch is still active. I no longer need this line. I tried calling Customer Service, but since Xfinity no longer consider
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Home Security
I wanted to praise an employee by the name of Marie , she works in the Home Security Department, in the Philadelphia storefront and she was phenomenal in handling my issue. Marie was so friendly and pleasant to hear after 4 agents and an hour and 15 minutes into the call.. so I would just like to ta
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Devices and Equipment
@user_6bu838 Are you still experiencing the issue? What troubleshooting steps have you taken from your end?
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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It won't let me. I need this issue resolved ASAP. I have submitted a claim to the fcc and going to the bbb and then attorney general.
They won't credit my trade in
I have switched services to xfinity since 2025 and I had nothing but issues. I ended up getting 2 more lines back on sep/2025 and I trade in 2 phones I received the trade email confirmation and now they are telling em I owe them and that I need to pay them and I got hit with a 2700dl bill and my lin
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Hello Lumixous thanks so much for reaching out here via our Xfinity Forums! Are you attempting to activate via the Xfinity Your Subscriptions page when seeing these messages?
Apple TV issues
Activating Apple TV DOES NOT WORK. I just get "Something unexpected happened" or absolutely NOTHING happens
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upgrade from peacock premium to premium plus but there's stuff sitting in my cart that I can't delete
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
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Xfinity Stream Website
Hey @user_rvxgqr, Thank you for visiting our official Xfinity Forums Community support page. Are you experiencing any issues with the Xfinity products and services? We are unsure why a cat may be shown, perhaps a temporary Easter egg. Please let us k
Cat icon
I noticed that when I fast forward during a program the cursor on the status bar is a cat. How did that happen?
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I am glad to hear the channels are both working now, @user_slcfgc. Would you mind sharing the steps that fixed this such as we needed to send over a signal or your order was still pending and had not completed? That may help others that experience th
Smithsonian Channel
On Friday, 8/14/2026, I was in the Xfinity store and asked for two additional channels for my package (HGTV and Smithsonian). I got the HGTV channel, but the Smithsonian Channel is not working. HELP!
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Tried everything unmute, reboot, other tvs no success. The next day we had sound but it also happened again at the end of the women's semifinal match between Gauff & Pegula.
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
Question
Good afternoon user_js88z5. You have reached the right team. I will be more than happy to assist you further. In order to better understand your concern, I do have a couple questions. Are you missing specific channels? Are you getting error codes, or
schedule tech appointment
tried everything but just want channel lineup we had before moving to current location
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I have the same problem. Can you help me
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
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Servicio
Desde el sabado 22 de agosto no tengo conexión de Internet, he llamado a costumer service, cambie de equipo, me dan un appoinment para el miercoles para que manden un técnico, trabajo desde casa como se supone lo haga cuando me van a dejar 5 dias sin conexión.... pensaba que una compañía tan grande
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Your Home Network
Hey there, @user_cv5f29, thanks for reaching out through Xfinity Forums regarding the Insights Community. I am not showing any details on when the site will be back up and running. I would recommend just continuing to check, https://www.xfinityinsigh
Xfinity Insights Community
How long will the Xfinity Insights Community be down for maintenance/updates?
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HiSense - 55" Class U6 Series MiniLED QLED UHD 4K HDR Smart Fire TV 55U65QF S/N 55N252965H01312
stream hisense firetv issues
Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w
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@user_b7kwq2 Have you changed your original promotion on your Xfinity Internet service since signing up? Has it gone past 90 days since you started the promotion for the Xfinity Internet service?
Wasted Promotion
I’m supposed to get a free mobile line as a benefit that comes with my internet plan. I attempted to use this benefit and ended up with a monthly fee of around $15. I missed the delivery of the phone because I was on vacation which prompted an automatic return. This somehow cancelled the whole promo
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user_tlwv7m, Thank you for confirming you are still experiencing an issue. What is the make/model of your Hisense TV?
stream hisense firetv issues
Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w
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Massive ping spikes every 3-15 seconds on WiFi and 15 seconds to 1 minute when wired
Out of the blue this morning I suddenly could not play a game online that i've been playing as my ping was so high I could not even move the character (in the realm of 3000-11000 ping). over the next few hours it has stabilized closer to 800+ which is also unplayable. I have run a ping test and foun
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Your Home Network
Hi @user_bp4toq are you still experiencing issues with this at this time? If so, can you please send us a direct message with your full name and service address for further assistance? How to Send Us a Direct Message: 1. Click "Sig
Peacock Premium Subscription
Hi Support, I am a 10+ year Diamond Rewards member trying to activate my Peacock Premium benefit. I am stuck in an endless loop at ://xfinity.com. The page tells me I have a subscription that needs to be activated, but clicking the link just refreshes the page and goes in circles. I need an official
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Thank you very much for reaching out to our team here about that issue with getting the Peacock subscription activated. If you are not able to get that activated through the https://www.xfinity.com/yoursubscriptions site I will be happy to assist you
Peacock issue
My Xfinity account shows Peacock as Activation Required, but when I click Activate, Peacock says ‘Your Xfinity account is already linked to another Peacock account.’ I need the existing Peacock/Xfinity link cleared so I can activate Peacock
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user_86c3bi Welcome to our community forum! Thank you for letting us know about the exposed cable, so we can open a ticket and have this buried properly. Please send us a direct message with your full name and complete service address to “
XfinityEmilyB
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Need cable buried
I have a temporary cable above ground from my front pedestal to my backyard to the back pedestal and has never been buried and been there for over a year I need that buried ASAP
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