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Okay gotcha thanks for the information! Are you subscribed to exclusively NOW prepaid services including NOW internet and NOW TV?
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
Payment extension
Hello, I need an official Xfinity Corporate Digital Care employee to help me secure a brief weekend extension on a locked payment arrangement. My account recently experienced a sudden balance spike due to an unexpected package upgrade. I am doing everything I can to get caught up and have actively c
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Billing
user_7835wu, thank you for the update! I am glad to hear the issue seems to have been resolved.
Extremely long delays---many HOURS-- to receive incoming email to my Xfinity address
My incoming emails are regularly being delayed by up to several hours. This is a VERY bad situation:( I'm elderly and often need to reach my children. PLEASE let me know how this can be fixed. My son who is very technical and is submitting this request, has saved the appropriate header/source inform
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Upload speed on 1Gbps symmetric plan
Since getting my 1Gbps plan I have had issues with reduced upload speeds. During install this occurred and technician resolved it via communications to internal teams. After a power outage the upload speed issue comes back. Worked with support on chat and briefly had better upload but another reboot
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Your Home Network
@user_riu40h, were you successful in logging into the apps?
Membership
My app says I am a diamond member but when I go to redeem a perk, it tells me I need to join to continue and when I pick join now it just loops back to the same message about joining again.
Question
by going on the now portal then to manage plans and then to now tv streamsaver then details turn on auto pay the select payment method then select the agreement for autopay then submit for the payment and then it's says something unexpected happened
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
Hello @user_nf61p4, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Billing dispute – promised $0 balance not honored
Hi, I'm hoping an Official Employee can help escalate this. [Account [ Edited: PII] We moved out of this address on August 17, 2026 and no data has been used since. On September 3, 2026 I called about an erroneous ~$340 balance; the representative confirmed the account hadn't been properly paused fo
Question
this was a very consistent issue for several days. -all- emails sent to my comcast address from a specific, known, non-spam, non-junk, non-phish gmail address (my son's) that i've whitelisted on my contacts list were bouncing with an error message BL
Extremely long delays---many HOURS-- to receive incoming email to my Xfinity address
My incoming emails are regularly being delayed by up to several hours. This is a VERY bad situation:( I'm elderly and often need to reach my children. PLEASE let me know how this can be fixed. My son who is very technical and is submitting this request, has saved the appropriate header/source inform
Question
@XfinityDemetrise I was originally looking for the Peacock offer but I’d like to be able to view and/or redeem all of them. Thank you for your assistance.
Membership
My app says I am a diamond member but when I go to redeem a perk, it tells me I need to join to continue and when I pick join now it just loops back to the same message about joining again.
Question
Thanks for your patience. There are no current service interruptions at this time.
Fox Audio Out of Sync
9/13/26 Fox Washington at Eagles game. Audio is lagging video by 5-10 seconds. Tried powering off set top box and restarting. No joy. All other channels are fine. Don’t think it’s on my end.
Question
Missing Required Option 82/24
Hello! I have been experiencing ongoing intermittent issues where my internet would disconnect throughout the day, which has been happening for the past week. My modem is in bridge mode, if that helps. Troubleshooting Logs DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 2026/9/15 19:09:4
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Your Home Network
Hi, @bille62! Thanks for reaching out about the emails and actions you take not being synced. We are glad to further help! This sounds like you may have Outlook set up using POP vs. IMAP. IMAP allows for syncing across devices. This link shows how to
deleting emails on my iphone doesn't delete them from my outlook on my PC
I am tired of having to delete the same email on my phone only to find that it still lives on my PC. I am using Outlook as my mail manager. What is the issue?
Question
Hello @Xfinityuser26, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct messa
Just signed up and very disappointed
Picked up my order of 2 iPhones in store. When creating my order, I gave both #s I wanted to port over to Xfinity from T-Mobile. Turned on phone #1 and it activated but gave me a new #. On the app it shows “Ready for number transfer”. I tried to port it through that process but got a “Something went
Question
Hello user_ced0ob and thank you for connecting with us in your community forums for help with your account billing preferences. I know how important it is to be able to pay your bills the way you want, so we want nothing more than to help ensure you
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
Greetings, @user_x7xslk! We are glad to help so you can kick back and enjoy the awesome programming on Peacock! Have you activated Peacock on the yoursubscription website? Go to xfinity.com/yoursubscriptions and log in to your account with your
Peacock not available on TV
I have tried numerous times to get Peacock on my tv's. It comes up with a request to sign in vs qr code or phone. I am aleady signed into Xfinity, but tv doesn't refresh after sugn in like other platforms do. Any suggestions?
Question
Hey there, @user_po44g5, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile billing issue. I can certainly understand why this has been frustrating after dealing with the same billing concern over multiple months. To help us
Unresolved Xfinity Mobile Promotion Billing Issue Since July – Ticket CAS3956816
I’m reaching out again because I have been dealing with an unresolved Xfinity Mobile billing issue for months, and I have now been charged directly from my bank account for a line that was supposed to be free under a promotional offer. When I moved my Xfinity Internet service from Alexandria, VA to
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Collection Recall
Hello. I have an outstanding balance with Xfinity that was assigned to a collection agency. I would like to pay the balance of the debt directly to Xfinity and have the debt recalled from the agency and removed from my credit report. The collection agency name is CBE Group. Who does this request nee
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Billing
Yes, I still need assistance. My XB7 is in bridge mode and is still broadcasting both “xfinitywifi” and “Xfinity Mobile.” I confirmed that both SSIDs are coming from my XB7 by powering off only the XB7; both disappeared and then returned when I power
Disable XB7 public WiFi hotspots
I have Xfinity fiber service with a Nokia fiber ONT connected by Ethernet to a white Xfinity XB7 gateway (CGM4331COM). My ASUS router handles my home network, but the XB7 is still broadcasting the public SSIDs “xfinitywifi” and “Xfinity Mobile.” I confirmed these are coming from my XB7 by unplugging
Question
Good evening @user_foexy8! We appreciate you reaching out and letting us know you want to pay the balance sent to collections. These payments can be made online by signing in to your account. Once processed, it typically takes 5 business days to upda
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Collection Recall
Hello. I have an outstanding balance with Xfinity that was assigned to a collection agency. I would like to pay the balance of the debt directly to Xfinity and have the debt recalled from the agency and removed from my credit report. The collection agency name is CBE Group. Who does this request nee
Question