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user_8nli8o Thanks for reaching pout with your questions. A "temporarily blocked" IP error (#BL000000) on your iPhone and Mac usually means your home network's IP was flagged for excessive, suspicious activity or failed login attempts. The block is t
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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@c.newborn Got it! I understand needing and wanting to access your email in the way that most comfortable to you. Us trying this way confirms your email on our end is in good standing.
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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I should say check my email that way...
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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@c.newborn This confirms your Xfinity email is working properly, the cause is most likely settings with your device, My recommendation from here would be reaching out to Apple support.
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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yes, I'm able to email that way.
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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user_08s7c7 Welcome to our community forum! Thank you for reaching out so we can help you locate your Primary Xfinity ID. Are you setting up new service with us, or are you trying to access an account with already existing service?
No primary user
There is no primary user on my account I have done the lookup and and ily see this account as a member there are no primary user
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I AGREE 1000 PERCENT! XINITY MUST FIX THIS PROBLEM NOW!
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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Good afternoon user_t1987r. We can certainly assist further. How long has it been since you signed up for the plan including the giftcard? There is a 90-day window to ensure qualification, and from that there is a 4-6 week window for the card to be s
Never received my $200 gift card
Still waiting on an email for the alleged gift card. How do I look into this.
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Dump Paramount+
Not forever, just until they fix their app. I've tried deleting Local Data. I've tried restarting my cable box. Every time I try to watch a show or a movie, Paramount+ starts, progress wheel, starts, progress wheel or Play button, then says "Something happened" and crashes. It's the slowest app to n
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Non-X1 Service
Please return abc to our line up. And a refund on our bill while we wait.
ABC discontinued
I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if
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@c.newborn Can you try to access your email directly from our site https://www.xfinity.com/EMAIL? Let me know if this works.
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
Question
No primary user
There is no primary user on my account I have done the lookup and and ily see this account as a member there are no primary user
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Sign-In and Account Management
Intermittent signal
Hello. I recently replaced my modem with a Nighthawk CM3000. Since that time, I have been having intermittent disconnection issues. While playing a game online, the internet will freeze for approx 1 second every 2 minutes or so. I'm also having problems with my WIFI signal on mobile and often reload
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Your Home Network
okay tried that... received " The following alerts are from the IMAP server for “Comcast”: Temporarily blacklisted IP Address - try again later" It on my iPhone and laptop....
help emporarily Blacklisted
I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?
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Hey there, user_7ckgqw! We appreciate you reaching out to us regarding your issue experienced with the Disney app streaming. Rest assured, you have reached the right team to assist you! What device are you encountering this issue on?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I hate to hear about the issues you are having about your account. I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" t
Customer Service
I called to update my payment info because I just lost my job and needed to switch to my wife's card and the app kept giving me an error message. So I did the automated message thing put the card number in and all the info it asked for and then it still sent me to speak with a representative. And wh
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@user_lq22zr are you using the email app that comes with iPhone or something else? I did this 5 days ago and have had no issues since on 2 different comcast emails I have added. I only put incorrect password in one area in order for correct s
iPhone email not syncing
I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do
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We're having what I guess is the same audio problem on the Caps broadcast right now (via Xfinity). No video issues just constant audio dropouts.
Sound and video “stuttering” on sports networks
This has been happening for the past few weeks now. It’s primarily happened on sports networks/sports package channels (NHL network, MLB network, MASN) where both the sound and picture are pixelated and stilted. All lines were secured and we even got and installed a new splitter. We got a new cable
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Cancel Please
Hi, could I get my Xfinity canceled please? I have been moving and can’t seem to cancel it.
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Your Home Network
Hello @user_w6belt and thank you for reaching out on our Xfinity Community forums. We're here to help! ❤️ Do you remember the channel name the offer was for? Many of the free perks available for our Xfinity Members can be viewed
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Help getting a free channel I was told I can get
I received an email recently stating that I was eligible to get a free channel but I have accidentally deleted the email so I was wondering if I could talk with someone in customer service?
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