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Good evening @user_cbu83, and thank you for reaching out on our Community Forums to make us aware of your frustrating experience. This definitely isn't the kind of experience we want for our valuable customers. I see that you reached out originally t
Issues
On January 27, I realized I would unable to pay a bill of $81.32. I immediately contacted Xfinity to which the representative informed me I would need to contact the next day to receive a payment So I contacted in on January 28 where I spoke to a customer service representative by the name of Ashish
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Backup power supply for routers
Do you have a back up power supply for your routers
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Your Home Network
Accepted Solution
Thank you Roberto. It was both my laptop and my television. Good news. When I woke up the issue was fixed. Thank you.
DNS errors
Hello. Xfinity worked on my street today “upgrading lines”. Since completion my laptop can only access a few websites. The home page on my televisions won’t load. I can get Disney to woe for example but not Netflix and Hulu. I chatted in, I’ve rebooted my modem. Unplugged the tvs. Etc. They want me
Question
@XfinityDemitrius Thanks for your prompt response. Yes the approval process was that there was a call with Xfinity representative and the communication was that there will be no additional charge , forms submitted to me ( it was verbally c
Hidden charges
A few months ago, I received a promotion from Xfinity. A representative called and explained that it included a free mobile device and two years of free service. However, after a few days, I started seeing charges for the mobile service. I requested to cancel the service, and then I noticed charges
Question
user_1au3u7 In upgraded areas, the 1.2 GB is no longer available. With the Next Generation network upgrades, there is a 1 GB and 2 GB option with the higher upload speeds. When the upgrade happened, since the 1.2 GB option was no longer available, so
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
Question
Why would Comcast rather lose 2 customer accounts rather than charge the same price for the same service?
I have one account that I was able to secure a $50/month for 1 year (not the 5 year for new customers) for 1 gig. When I tried to change over my other account (located in the SAME city, one mile away) to this same cost, I was told it was not available for that account. It was then identified that I
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Customer Service
Cannot access Peacock Platinum Membership Reward
I reached Platinum Level Xfinity Membership on Jan 21, 2026 which qualifies me a free Peacock Premium subscription. My membership rewards log-in still does not list the benefit link. Furthermore, at the activate-peacock link it messages me. We’re sorry, your account isn’t eligible for this Peacock o
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Xfinity Stream Website
Intermittent internet
Hello, Over the last week internet service has been intermittent. Approximately 2 times an hour there is no service available. [Edited: "Personal Information"]
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Customer Service
This is why I'll be leaving xfinity mobile, they don't care about existing customers!
Why are there NEVER any promos for EXISTING Customers?!
The reason I see others leave this service is the inability to upgrade their phones without having to add a new line. Why are there never any promos for existing customers? Been an Xfinity internet customer for years and a mobile customer for a few years now. I see things like get an iPhone 17 on us
Question
Port 443 Blocked on IPv4
I'm using one of my home computers for file synchronization with my laptop over port 443. It has stopped working whenever I use remote Wifi that has IPv6 disabled. I checked using nmap, and it shows port 443 is filtered with no response on IPv4 only. I've also used 3rd-party port scan sites to verif
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Your Home Network
Technician falsified report + Supervisor combative after 7 day TV outage
"I am posting here because I have reached a dead-end with phone support. A technician visited my home on Tuesday, entered my unit, and confirmed an outside line fault. I have now learned the technician's report falsely claims 'no access' to my unit. Today, a supervisor backed that lie and was comba
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Customer Service
Good afternoon user_bdv3ug I would be happy to look into your account further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon loca
Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
Question
I am no longer able to access her account. Hers was a secondary to my primary account.
email deleting deceased email address
My wife passed in 2022 and I'm the primary account holder. I still get messages forwarded from her old address. I no longer need the account and would like to decommission or delete the account permanently. How would I go about doing this? I can't do it myself since logging into the email account I
Question
Misleading Offer
On January 6th, I received an email from Xfinity noting that my promotion is ending soon. Email indicated I was being offered 5 year price guarantee "typically reserved for new customers". I called the number in the email, asking for this offer. The agent informed my there was no such offer availabl
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Customer Service
Alright, I do have two other items for us to try. Check for "Redeemed" History If the reward isn't in your "Available" list, it might be sitting in your history. - Log into the Xfinity Membership portal (https://www.xfinity.com/membership). -
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Issues
On January 27, I realized I would unable to pay a bill of $81.32. I immediately contacted Xfinity to which the representative informed me I would need to contact the next day to receive a payment So I contacted in on January 28 where I spoke to a customer service representative by the name of Ashish
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity support
Im having problems with my Xfinity installation. The next visit will make the 8th time Xfinity has been out to my house since they first arrived in December to install fiber. 1) The initial cable team came out in December and asked my permission to run it down my driveway I was very excited and gave
Question
Thanks for posting on our community forums, user_zklo7n. We’re here to assist with your billing questions. Could you tell us more about what’s happening?
XfinityDilary
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billing questions
I have tried several times today to speak to an agent concerning my changes on my account but it keeps telling me I have an update which I did not request today so no one can help me
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