Xfinity Community Forum

@user_yjwgr7 I can understand where you are coming from, as mentioned by my colleague payment options are handled entirely by the system rather than individual agents. I am happy to look at the account, please know if the system is saying there is no

XfinityJanelle

replied

1 hour ago

to the conversation:

0

U

My service

I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several r

Question

user_wt8a3v you won't be able to add the student deal to an existing account. I'm sorry about that.

XfinityJosephA

commented

1 hour ago

to the conversation:

0

U

Student discount for existing customer

Hello, I currently use Xfinity wifi and I'm enrolled in a school eligible for a student discount. Can I still receive the student discount and change my existing internet plan? I've gone through the student ID verification process, but when I click on the links, the discounts are not applied. My cur

Question

@cr97007 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are looking to cancel your Xfinity services. Our team is able to help you with this request though. Please send us a DM to Xfinity Suppor

XfinityBillie

commented

1 hour ago

to the conversation:

0

How do I cancel service?

The toll free number hangs up on me and the "Schedule A Callback" page never resolves to anything.

Question

Hey @user_1cmtf2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding call guard. I would be more than happy to offer my assistance looking into this further for

XfinityJanelle

commented

1 hour ago

to the conversation:

0

U

Call guard not working

How do I get call guard to work? I put the app in enabled all permissions tried a million different things but no matter what I do get the same message "you do not have the right plan" but I do I have the required plan.

Question

user_ez9ze6Hello, and thank you for your interest in the Xfinity WiFi extender backup battery! I'd be happy to take a look at the available options and see how we can help. To get started, please send us a Direct Message with your full name and servi

XfinityChristy

replied

1 hour ago

to the conversation:

0

U

WiFi extender pro back up battery

Where do I buy the $60 back up battery for my new Pro Extender?

Question

U

See that is the problem, nothing available to help on my account. Xfinity objective is to keep customers, not lose them. This level of customer service will not keep a customer. I was a customer account executive at Comcast for 8 years, I helped the

user_yjwgr7

replied

1 hour ago

to the conversation:

0

U

My service

I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several r

Question

U

Can't Cancel My Account that has an un-activated line

Hi, I have moved my phone number to another account, and this account needs to be de-activated because it is constantly billing me while I don't have any service to use on Xfinity. I used to have internet through Xfinity, but I moved to a place that didn't provide Xfinity as a service. So after I mo

Question

•

Customer Service

3

1

0

user_tyldzu Hello and thank you for reaching out via our Xfinity Community Forums. I'm really sorry to hear how frustrating this has been. I can understand why you're upset after canceling your service and continuing to see charges. Since NOW

XfinityChristy

commented

1 hour ago

to the conversation:

0

U

Update on this joke

This has been the most uphill battle with Xfinity NOW. I canceled my services two months ago, got the confirmation email and was on my way. For 2 months I have been billed for services I was never receiving, not only that- when I was trying to set up services initially they sent a broken router, a w

Question

@user_yjwgr7 Payment options being available have a lot of variables attached to them. We are sorry there was nothing available at this time on your account. Once you make a payment, service is usually restored within 2 hrs. If we can be of further a

XfinityJanelle

replied

2 hours ago

to the conversation:

0

U

My service

I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several r

Question

@jpetrosji22, For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more t

XfinityMarshante

replied

2 hours ago

to the conversation:

0

S

Peacock activation loop error (SAME as all these other posts!)

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe

Question

Hello @user_50gipr Thanks for reaching out. I am sorry to hear about your experience. We'd be happy to open a request with our Xfinity Mobile Corporate Escalations team for you to get them involved and contact you directly to come to a resolution for

XfinityMatthew

commented

2 hours ago

to the conversation:

0

U

Need help exchanging a mobile device.

I am requesting immediate escalation of an unresolved Xfinity Mobile exchange at your Roseville, MN store. Since September 20, I have spent more than 10 hours across five store visits, plus several hours on two customer service calls, receiving contradictory instructions, no promised follow-up, and

Question

user_0d39b3 Hello! Please be sure to review the links that our Expert provided to you. These are great resources on how to set up your network. If you still have any questions or concerns after viewing those, please let us know.

XfinityBenjaminM

commented

2 hours ago

to the conversation:

0

U

New router

What's the steps I need to follow to get my new router working?

Question

@user_cb0tlj We will need to look into the connection and start the process of getting this looked into. It may involve tech visits before an escalation can take place.

XfinityJanelle

replied

2 hours ago

to the conversation:

0

U

CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

Question

U

Yes and I have done that numerous times. How many times do we have to keep going over the same information and then have someone ask me if I restarted my modem? Or we have the same tech who has come out multiple times to check the local line and tell

user_cb0tlj

replied

2 hours ago

to the conversation:

0

U

CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

Question

Yes ! same error message. No only an xfinity account customer since 2010

jpetrosji22

replied

3 hours ago

to the conversation:

0

S

Peacock activation loop error (SAME as all these other posts!)

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe

Question

U

Thanks for the inside info on a targeted fix date. It's a shame that we can get those updates from Xfinity Support in this forum.

user_io4el5

replied

3 hours ago

to the conversation:

0

U

Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

Question

U

scam call from Xfinity saying they sent refurbished phones by mistake

told me to mail back my new iPhone that was just delivered

Question

•

Devices

4

0

U

can't watch paramount plus but still being charged

I can't watch paramount plus but you e been charging me this whole time. are you going to reimburse me for the months of paying for services you have not provided?

Question

•

Channels and Programming

6

0

U

@XfinityQuemekia When I contacted them, they told me there are no options available to me, which I find hard to believe, and kept demanding payment. So now my son and I are here without service for at least 4 days . Dcivsaid, I don't feel like a val

user_yjwgr7

replied

4 hours ago

to the conversation:

0

U

My service

I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several r

Question

U

Account not canceled

I called in on September 4,2026 to cancel my WiFi to go into effect on September 30, 2026. The agent even offered to waive my cancellation fee for being a long time customer. I received a cancellation email confirmation on September 4. It is now October 4, 2026 and my services still appear active on

Question

•

Customer Service

9

1

0