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Netgear Nighthawk CM3000 Locks Upstream Temporarily after Reboot
Hello, I recently updated the firmware on my Mikrotik RB5009 router and when the RB5009 rebooted after it was installed, I no longer had internet. After hour of troubleshooting on my end, I traced it to an ISP problem. I called Xfinity which conferenced in a Netgear Support Agent who had me reset th
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Your Home Network
@XfinityKam do not use XFinity mobile. At my previous address, XFinity was used and no issues. The only difference is that the cellular coverage in this neighborhood is terrible. With ATT and Verizon. If that helps…
WiFi calling
WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!
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Errant international roaming charges refund
Posting on here because I read this was a way to escalate complaint. I had a bad enough customer service experience that I'm leaving xfinity mobile but wanted to give a chance for them to change my mind. From 7/15 to 7/20 I was traveling in Canada with my wife. Having an unlimited plan I had read we
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Billing
Proactive maintenance leads to outage, no tech for 3 days?
Comcast messaged me today that they have detected a problem and are working on it (my home Internet was working fine). Internet went down for 4-5 hours. Got message that it is up and running; no Internet. Xfinity Assistant said to reboot modem., did that - no Internet. Then XA said there is a proble
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Your Home Network
Thank you for taking the time to lay all of that out @user_grz6ci! After more than 20 years as a customer, I can certainly see why receiving an unexpected early termination fee would be frustrating, especially when you don't recall it being discusse
RE: 1st public post so I can DM Xfinity Support
I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.
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Cancel service from abroad
I need to cancel service from abroad as I am no longer residing in the US. xfinity has made it essentially impossible to do so. Going in person and sending mail are obviously not viable options. Scheduling a call didn't work because they seem to have blocked international callers and the automated m
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Customer Service
No internet/Cable
I need help. I have spent 2 hours on the phone trying to get an associate to help me. Line damage due to storm and they are telling me I cant get help until the 25th. People need to work!! Someone please help me to get an escalated appointment.
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Request for Official Letter of Continuous Home Security Monitoring Since 2013
Hello Xfinity Support Team, I have been an Xfinity Home Pro Protection subscriber since 2013. My homeowner's insurance company requires official documentation proving that my professional monitoring service has been continuous and uninterrupted from 2013 through today. The standard automated "Certif
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Devices and Equipment
Thanks for letting us know, @user_03rcnm. The agents you have reached out to may have set up an in home visit since the line is a safety concern to address that. They would need you home for that type of visit so should not have been set outside of w
TERRIBLE WORK IN SWEETWATER, MIAMI
They installed the cable. They didn't even know where the junction box was. To make matters worse, they ran the cable outside the property, leaving it on the sidewalk. We called to report it. Six technicians have come during our work hours, left, and nothing has been done. They even came to install
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RE: 1st public post so I can DM Xfinity Support
I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.
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Customer Service
mrnoodle - Hello! Thank you for choosing Xfinity and for joining us here on the Forums. We appreciate the opportunity to help. Select Xfinity markets now offer symmetrical internet speeds, meaning your upload and download speeds are the same. If you'
2-gig Service Availability
I see that the 2Gb up/down plan is available in my account. Is there a way to confirm I would get the symmetrical speeds? Also wanting to know if it is the XB10 that I would receive for the service and what is involved with installation (prefer to do it myself)
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Peacock
Hello. I was offered 2 years of free peacock when I started with xfinity earlier this year. I did not activate the offer in time. Is it possible to activate the offer now?
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Xfinity Stream Website
Thank you for reaching out to us @user_grz6ci! Often times, you may find the answers you’re looking for in a previous post. You can always type your concern in the “I’m looking for…” search bar. If you do not fi
1st public post so I can DM Xfinity Support
Trying to restore purchases after moving service. I'm just following directions in previous posts which say I have to create a public post first.
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Thank you for reaching out to us @user_grz6ci! Often times, you may find the answers you’re looking for in a previous post. You can always type your concern in the “I’m looking for…” search bar. If you do not fi
RE: 1st public post so I can DM Xfinity Support
I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.
Question
@user_blr7a8 Hi there, and thank you for taking the time to share your experience. We're truly sorry for the frustration and inconvenience you've endured. After being told your services were canceled and then continuing to experience charges, repeat
Formal Complaint and Demand for Immediate Resolution – Account Cancellation, Unauthorized Charges, and Failure to Refund
Good afternoon, I am writing to formally express my extreme frustration and disappointment with the way my account cancellation has been handled by Xfinity. As someone who works in customer service, I understand that mistakes can happen. However, what is unacceptable is repeatedly providing inaccura
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To Whom It May Concern, I have been a Comcast/Xfinity customer for more than 20 years. During that time, I have invested a great deal of money in your services and, unfortunately, far too many hours attempting to resolve issues with customer service.
RE: 1st public post so I can DM Xfinity Support
I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.
Question
I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.
1st public post so I can DM Xfinity Support
Trying to restore purchases after moving service. I'm just following directions in previous posts which say I have to create a public post first.
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@user_zs85st I can see why this would be especially impactful, particularly if you've missed an important or emergency call. WiFi Calling should work regardless of whether you're connected to a Xfinity WiFi network or another provider's intern
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WiFi calling
WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!
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