Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (549.9K)
Good morning @user_npjexs, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the favorites on the Xfinity Stream app. With the new Xfinity Stream TV experience, the o
Xfinity Stream update and favorites feature
My account received the new Xfinity Stream app update on November 9th, 2026. The Favorites feature has disappeared completely. My saved Favorites do NOT work on my iPad. Selecting All Channels opens a program rather than a channel filter. Signing out and back in did not help. Please escalate this to
Question
user_m72qdk, what does the phone show 5G/LTE, SOS, or No Service?
My phone will not work without wifi
My phone will not work without WiFi. All other phones on the plan seem to be working. I’m paying for service and not getting service!
Question
I have done everything, new e SIM card all the trouble shooting Xfinity asked me to do Several times
My phone will not work without wifi
My phone will not work without WiFi. All other phones on the plan seem to be working. I’m paying for service and not getting service!
Question
Hi there @user_p2wn79. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
Good morning, user_1997cw! We received your direct message and responded to you. Did you not receive our response on your end?
XiOne constantly crashes
My XiOne SC (B) box constantly crashes, mostly on Netflix. Can watch for maybe 10-15 mins then goes blank before returning to home screen. I've rebooted and/or unplugged this thing a hundred times or more and the issue persists. It is currently disconnected from my TV where a 10 year old Roku box ha
Question
@user_jlko7a 100% agreed.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
I traded my Samsung Galaxy Ultra s24
I' Mark MacFarlan iv been with xfinity, ten years for the very first time, I traded my samsung galaxy ultra s 24 to XFINITY'S promotion for thee Samsung Galaxy Ultra s26. What a mess the agent didn't get my tray to the warehouse in 7 months. So I didn't get the promotion, and they charged me full pr
Question
•
Devices
blueyslori58, Thank you for confirming that it’s affecting every new recording. Since you’ve already completed the DVR sync and the recordings only appear on your other devices after being deleted and recovered, I agree that this wa
DVR recordings just disappeared
Did anyone else's recordings just disappear?? A couple are still there. Several movies are gone and we can only see the 3 new recorded shows on the tv, no other device in this house is showing them. I have rebooted everything. This is crazy!!
Question
user_0a4087, thank you for reaching out through Xfinity Forums. If you are refering to your favorites on the stream app, we are aware of the issue, and are working on it. We appreciate your patience.
Why can't I select and save favorite TV channels anymore on the streaming app guide?
The Guide features have recently changed. I can no longer select Favorite channels
Question
deb1074 Thank you for your feedback. We are sorry that you are having a difficult time getting used to Yahoo Mail. Can you please clarify what your question is? We see the feedback you provided, but we don't see a question attached to that. We'll be
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
@bohboh Thank you for confirming that. You don't need to be the Primary user on the account to enroll in Two-Step Verification. Just to confirm, is the phone number you're using a VoIP (Voice over IP) number, or one provided directly from a cell phon
Enable two factor authentication on secondary email address?
Is it possible to enable two-factor authentication on a secondary Xfinity email address with "Viewer" permissions? A mobile number and a second (non-Xfinity) email address have been added to the secondary email address and successfully verified as part of the set-up process. When I try to turn on tw
Question
Hi there, and thanks for reaching out here on the community forums, user_r10ny0! I'm truly sorry for the experience you've had while trying to resolve the error that occurred when trying to redeem your free Xfinity Mobile line offer. Our team would b
Formal Complaint: Unprofessional Agent Conduct and Unresolved Mobile Promotion Issue
Hello Xfinity Support Team, I am writing to formally report an unacceptable customer service experience I had on November 11, 2026, at approximately 4:20 PM Central Time, which has left me seriously considering canceling all of my Xfinity services. (Please note: During these calls, my husband spoke
Question
Hi there, @user_htkonr. Thanks for reaching out to us here on the Community Forum and sorry to hear about the confusion with purchasing a device. When purchasing a device from a provider, it is carrier locked to that provider unless it is paid off in
New device
Hello, I purchased an iPhone 17 Pro from Xfinity about three months ago as a birthday gift for my fiancé. At the time of purchase, I clearly explained to the representative that I was buying the phone as a gift for him. However, nobody asked which carrier he uses or explained that the phone would be
Question
Streaming App Update
With the new update of the app, how can I see scheduled recordings? Also, the recordings aren’t listing the show name-just the episode- name so it’s not instantly clear what show it is and it doesn’t seem to allow me to delete or record from the app on my iPad any more. Can you please guide me on ho
Question
•
Xfinity Stream Website
New Xfinity Stream app is AWFUL
The new app has lost a lot of functionality and users are very upset! Please address these concerns. “Favorite channels” has disappeared, I can’t see how to record a program or schedule a recording. The app is not intuitive and there is no user guideline. Why would you make this change and not provi
Question
•
Xfinity Stream App
Hello, @user_ynlw3i thank you for reaching out over Xfinity Forums. I completely understand needing to update your existing payment method, and you've contacted the right place for support. For me to better assist, it is helpful to know which service
Change billing number
I need to cancel the existing billing credit card and change to a new number
Question
Thanks for taking the time to post here on the community forums, user_cbea8o! I apologize that you've been running into difficulty keeping your accounts active at both buildings. Our team can absolutely take a closer look to see what needs to be done
Urgent Executive Escalation – Repeated Disconnection of Two Established Xfinity Accounts
We need immediate assistance from Comcast’s Executive Customer Relations or regional serviceability team. For years, Comcast has provided two independent internet services to two separate buildings on our Vermont property. Each has a dedicated physical cable line from the road, its own modem, and it
Question
100% agree with everything you said.
Scheduled recordings tab missing
I absolutely HATE the new xfinity streaming app. It doesn’t show the upcoming recordings any longer, when I look at the guide for live tv it is no longer easy to see if I have an upcoming show scheduled to record or not, I hate the way the recordings are grouped in my library. This “new” app is NOT
Question
user_m72qdk When you turn Wi-Fi off, does the phone show 5G/LTE, SOS, or No Service? Can you make calls or send texts? Also, have you tried restarting the phone and checking that Cellular Data is turned on?
My phone will not work without wifi
My phone will not work without WiFi. All other phones on the plan seem to be working. I’m paying for service and not getting service!
Question
Good morning! @user_siolk6, thanks for reaching out. We can help open a ticket with our dedicated Xfinity Mobile team to take a closer look into your concerns. We'll need to complete a quick account verification to get started. Please send us a DM wi
XfinityJoe
commented
2 hours ago
to the conversation:
0
0
Request to Honor Free iPhone 18 Pro Max Offer Confirmed by Xfinity Mobile Agent
Hello, I'm writing to request that Xfinity Mobile honor the offer a customer service agent confirmed to me by phone on October 10th. The agent told me I would receive a free iPhone 18 Pro Max when I trade in my current phone (iPhone 14 Pro Max) and port in a phone number from another carrier to a Pr
Question