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New line installation

Replacement of my Comcast’s underground cable. When is this going to happen? It’s been marked for 2 weeks

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Order paid, no confirmation email, locked out of app/website/Assistant with "not an Xfinity user" error - over 24 hours

I signed up for Xfinity WiFi August 31 2026 and confirmed payment on this order from the website which I downloaded as a pdf. I never received the promised confirmation or tracking email that was supposed to arrive within 2 hours. Since then I cannot access my account through any channel: The Xfinit

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7

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Multiple enhanced work in my neighborhood

For over a month I have received multiple “We've started work to enhance the network in your neighborhood….” Which includes my internet going out multiple times a day. This has been happening since July 31, it is now Sept 1. I work from home and this is effecting my work, this is absolutely absurd.

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No the only notice he received was the next day on way home

 replied 

2 hours ago

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Roaming charges

Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.

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@jeffsf24 Thanks for reaching out to us via Forums to help activate your internet service. Just in case you weren't aware, you can now connect to one of our Xfinity hotspots while we get your internet service to work. To find your nearest hotspot,

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ONU Initial Setup at New Address

Hello, I just moved to a new address which has access to xfinity epon 1gig up/1 gig down. I wanted to self install because the availability for a technician was a week out. So I called and was shipped an XER10, and was told I just needed to follow the instructions in the app to activate. I attempted

Question

Good morning @user_mq59si we would be happy to review your account with you.  Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "Start

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Lowering monthly bill

Hi, I’m contacting you because my Xfinity Internet bill has increased to approximately $120 per month, and I need help getting it back to a reasonable rate. I live in the Hackettstown/Mansfield, NJ area I would prefer to stay with Xfinity, but $120 per month for internet is simply too expensive. I’m

Question

Time for me to start looking for a new company for my phone , Internet, cable.

 replied 

3 hours ago

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Roaming charges

Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.

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Speed check

Wanted to check speed

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user_83eok0 Thanks for reaching out to us today here on Forums for help with service ending early at the current home before the transfer date. I can certainly help get this fixed for you. I'll need account information in DM to review the current acc

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my service shut down

i am moving later this week and scheduled my wifi service to transfer on september 3rd and my current wifi was shut down today and i still need my wifi until later in the week

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@user_n2q66w I am sorry to hear your TV doesn't have the app. Have you reached out to the manufacture for assistance already?

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Xfinity app disappeared

The Xfinity app completely disappeared from my Samsung TV and now we can’t access this very expensive table service that we paid for

Question

@user_9968ad Our team is here to help. I can certainly understand your concerns. Did you receive an email conformation about the changes you made? Can you check the bill cycle dates on your bill especially if those changes were made in the middle of

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Billing

I gave up many movie channels and changed my service to negotiate a new price of $246 a month, however the very next billing statement the price jumped back up to $364 with no movie channels.

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my service shut down

i am moving later this week and scheduled my wifi service to transfer on september 3rd and my current wifi was shut down today and i still need my wifi until later in the week

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Could someone help me please

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14 Mbps Vs 25 Mbps Vs 600 kbps

Hi, We have an Xfinity mobile account In addition to a Comcast business mobile account, However we are going to keep one of them and cancel the other. Since we travel a lot, so the main factor will determinate which one to keep is the international benefits associated with each one . For Xfinity mob

Question

@user_b7kwq2 it would be 90 days of your internet package starting. What day did you start your internet package?

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Wasted Promotion

I’m supposed to get a free mobile line as a benefit that comes with my internet plan. I attempted to use this benefit and ended up with a monthly fee of around $15. I missed the delivery of the phone because I was on vacation which prompted an automatic return. This somehow cancelled the whole promo

Question

No he didn't have the unlimited plan. I thought he would of received a notification of roaming a lot earlier than 108 dollars of roaming charge. I've been a Xfinity customer for a long time and this is the first time I feel like getting taken advant

 commented 

3 hours ago

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Roaming charges

Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.

Question

@julia12 I'm sorry to hear you're having an issue with activating Espn+. Our team is here to help. Can you provide us with more information, so we can resolve your concerns for you? Is this part of a bundle deal you signed up for? Are you trying to a

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ESPN Unlimited - Unable to Activate

During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!

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