Xfinity Community Forum

Thanks. He'll deal with it once he's home.

English53

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6 hours ago

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iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

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I am saddened to hear he had a bad experience, you are welcome to let him know he can reach out to us here, if he has time while travelling. I would like for us to get started on making it right for him (and you, of course) as soon as possible. So if

XfinityJeffB

replied

6 hours ago

to the conversation:

0

iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

Question

U

Yes, I make automatic payments.

user_4y54t7

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6 hours ago

to the conversation:

0

U

Help me remove a user from household. The user removal function doesn't work.

I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y

Question

Good evening user_4y54t7, and thanks for stopping by our community to share the issue you're running into in managing the users on your account. We're here to help! By chance do you have automatic payments setup for your account?If so, this could be

XfinitySeth

commented

6 hours ago

to the conversation:

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4

U

Help me remove a user from household. The user removal function doesn't work.

I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y

Question

Thanks. I asked this question on behalf of my husband, who is traveling, hoping I would be able to find a simple solution he could apply while he was away. (I have been monitoring his email on his laptop here at home.) It sounds as if he should be th

English53

replied

6 hours ago

to the conversation:

0

iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

Question

Hello user_uhu59v, thank you for taking the time to post here and reach out for assistance. For us to help you, we will need some account information that we want to keep private. Please send us a direct message with your full name and complete

XfinityJeffB

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6 hours ago

to the conversation:

0

U

Procedure to file a complaint against an employee

Please provide the proper procedure to file a formal complaint against an employee and if video evidence can be submitted. Thank you.

Question

U

Procedure to file a complaint against an employee

Please provide the proper procedure to file a formal complaint against an employee and if video evidence can be submitted. Thank you.

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Customer Service

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U

Help me remove a user from household. The user removal function doesn't work.

I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y

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Sign-In and Account Management

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English53 OK, I would like to look into your account. Can you please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums

XfinityVictor

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6 hours ago

to the conversation:

0

iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

Question

We're happy to assist with applying any applicable credits @user_jg9cer. Are you able to rejoin us in DM as we are unable to discuss billing details publicly? We'll then be happy to proceed. Here's the detailed steps to direct message us: Cl

XfinityAlyssaA

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6 hours ago

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U

Credit on account

On July 6 I discovered that my TV was not working. I was not able to get Xfinity channels on my Samsung TV. I unplugged it waited and turned it on again. So, I called Xfinity Customer Service, and we tried a series of tests to get the Xfinity channels to come on to my TV. After the 30 minutes, the C

Question

U

I have yet to receive the credit. Please just do it and send me a confirmation via email. I am writing your Corporate Office if this is not resolved ASAP

user_jg9cer

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6 hours ago

to the conversation:

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U

Credit on account

On July 6 I discovered that my TV was not working. I was not able to get Xfinity channels on my Samsung TV. I unplugged it waited and turned it on again. So, I called Xfinity Customer Service, and we tried a series of tests to get the Xfinity channels to come on to my TV. After the 30 minutes, the C

Question

Hello user_y04g8z, thank you for taking the time to reach out here in our Xfinity Community forum. We appreciate you and I am happy to assist. To get an outlet installed in your home would either require us to send a technician, which is no problem,

XfinityJeffB

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6 hours ago

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U

Install new coax outlet

For my house to have better internet coverage, I need a new coax cable outlet install

Question

Thank you. But it seems as if the suggestions in the link you provided are about outgoing mail, not incoming. There's no problem here with outgoing mail.

English53

replied

6 hours ago

to the conversation:

0

iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

Question

Thanks again for reaching out to us @user_uhetzg! I’m glad we were able to open a ticket and get this Peacock issue resolved!

XfinityAldrik

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6 hours ago

to the conversation:

0

U

Peacock Activation Not Working

Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no

Question

U

cancel xfinity mobile

Hi there, I would like to cancel my Xfinity Mobile service. The service has never been used but I'm being billed each month for it. I am overseas and cannot call the 1800 number for cancelling it. There is no way to cancel the service in the Xfinity app or web portal.

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Plan

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Install new coax outlet

For my house to have better internet coverage, I need a new coax cable outlet install

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Customer Service

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English53 - I understand how frustrating it can be when your email suddenly stops working across multiple iPhones and iPads, especially when no settings have been changed. I'd be happy to help. It's important to know that Xfinity Email does not use a

XfinityThomasA

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7 hours ago

to the conversation:

0

iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

Question

You're quite welcome!

Again

commented

7 hours ago

to the conversation:

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Little small email

Thank you that worked

Question

@user_cnp77o Can not get my email We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? Are you getting any error

Again

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7 hours ago

to the conversation:

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U

Change comcast.net email settings

My Comcast.net email is now all in Spanish. How do I change it back to english?

Question

user_b1w9d3 - Thank you for sharing. I understand what you mean, and I'm happy to help. I'd like to take a closer look at the email you received so we can review the available options together. If there isn't a way to reschedule directly from the ema

XfinityThomasA

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7 hours ago

to the conversation:

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U

Rescheduling callback

I need to reschedule a callback that's set for tomorrow morning. The link in the schedule confirmation email only has an option to cancel or schedule, but after clicking "Cancel" there is no email telling me it's been canceled. Is there a way to reschedule? I couldn't find any direct messaging icon.

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