Xfinity Community Forum

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I didn't know the DM was a violation and apologize to the forum Nazis! Since my internet was intermittently inaccessible all day yesterday and today plus no one was able to help restore my tv access last night, this whole process was no help and an

user_injft2

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5 hours ago

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lost tv internet

my cable was upgraded today and now I've lost tv internet access - it keeps asking for my pass but doesn't recognize my email address and phone -- what do I need to do to get it back?

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Thanks, I will submit my information. Sorry for the late reply, I have been quite busy with family and work.

Doccos

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5 hours ago

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Coda56 re-provisioning

Hello, we are only getting 600 down on 1gig internet service. Please help!

Question

Hey there, user_2iej8k! We appreciate you posting on our XFINITY Community forum regarding the damaged cable line encountered due to the recent storm. We can certainly check into your account to look into this further for you. Please send our team a

XfinityNatalie

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5 hours ago

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Outage

The cable that provides service to my home from the utility pole to the house is broken. Xfinity shows no service outages in my area. It is impossible to get the AI bot to understand that my service has been out since the ice storm.

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Lodged a complaint with fcc for ignoring my repeated requests to downgrade internet bills/speed and remove unused equipment charges

As titled in subject, for folks receiving cold shoulders and sketchy tactics from customer service, https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 is the link to submit a complaint with fcc.

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Your Home Network

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Hello @user_d1ytns, I am sorry to hear that your services are not working. Thankfully you have come to the right place for help. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direc

XfinityAbby

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5 hours ago

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Xfinity’s horrible service

each and every time one of your employees comes out to work on someone else’s Internet, I no longer have service. I have not had service since 1 February and I cannot sign on. And if I try to sign on, it keeps asking for my password is telling me network is not found. You receive your payment monthl

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This is just happening to me tonight- same issue, Xfinity no help! So frustrating!!!

user_5q8b2m

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5 hours ago

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Peacock not working

I had the included with my service, Peacock subscription, that was working fine and now all of the sudden, it is not working. Says I have no plan and need to subscribe. Have already wasted an hour chatting with xfinity support. Please help me fix this issue!

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Before anyone asks I did uninstall and reinstall the app and logged in again. It did not solve the issue

mksai

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5 hours ago

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Xfinity app does not have WiFi tab

I am trying to change my WiFi password and remove devices connected to my internet. My app does not have a WiFi tab so I cannot do those things. I only see overview, services, and account.

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No I was using Xfinity.com and Xfinity Login. Hopefully, CSA can assist me with retrieving my email accounts and then migrating to Yahoo.com. Thank you for the CSA contact info. I'm keeping my fingers crossed. I have been with Xfinity/Comcast for 20

piercedr_4037

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5 hours ago

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Xfinity Email

I am unable to login to my Xfinity email. I never received notification with date when my email account was migrating to Xfinity. Xfinity Customer Service please contact me to provide assistance with accessing my two Xfinity email accounts.

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Xfinity app does not have WiFi tab

I am trying to change my WiFi password and remove devices connected to my internet. My app does not have a WiFi tab so I cannot do those things. I only see overview, services, and account.

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Xfinity App

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user_716jy Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."

XfinityVictor

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6 hours ago

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Xfinity mobile nightmare come true.

1. My account is showing I owe on a phone that’s been paid off for over a year and a half 2. I ordered a phone and 2 watches. FedEx employees stole them. My boxes came empty. I opened them in front of the delivery man who called his boss. You could tell they had been tampered with. I need a resoluti

Question

Thanks for posting on our community forums, user_nf3cg3. I’m really sorry you’ve had this experience. Being charged for a service you never used and never receiving the SIM card is incredibly frustrating, and it makes sense that you&rsquo

XfinityDilary

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6 hours ago

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Xfinity mobile

Never used service never received SIM card Xfinity was charging me for a service that wasn’t being used now I’m trying to get the services again and it’s saying I’m ineligible and can’t be reinstated why!

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Xfinity’s horrible service

each and every time one of your employees comes out to work on someone else’s Internet, I no longer have service. I have not had service since 1 February and I cannot sign on. And if I try to sign on, it keeps asking for my password is telling me network is not found. You receive your payment monthl

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Customer Service

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Those options have been the best steps we have found for that issue. I have had to do that a few times myself. There are a number of posts here with a few different options, but that cache and reboot has worked for me.

XfinityJohnG

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6 hours ago

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Max buffering issue

I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?

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Outage

The cable that provides service to my home from the utility pole to the house is broken. Xfinity shows no service outages in my area. It is impossible to get the AI bot to understand that my service has been out since the ice storm.

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Customer Service

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@dflisek Backing up EG's post regarding the sending of unsolicited direct messages: Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unr

Again

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6 hours ago

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direct message

Trying to Direct Message to cancel service. Please assist.

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Hi, XfinityJohnG - the poster said the buffering slowed somewhat on HBO MAX after she cleared the cache. She was also having internet slow downs/buffering that evidently resolved when she cleared the cache. Many posters on the Forum state they’ve cl

pamm2

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6 hours ago

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Max buffering issue

I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?

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Xfinity mobile nightmare come true.

1. My account is showing I owe on a phone that’s been paid off for over a year and a half 2. I ordered a phone and 2 watches. FedEx employees stole them. My boxes came empty. I opened them in front of the delivery man who called his boss. You could tell they had been tampered with. I need a resoluti

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Customer Service

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Hello @user_fzq3i3, you have come to the right place for help! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.👍To send a "Direct Message"

XfinityJustinM

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6 hours ago

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Request to cancel service — moved overseas

Hello — I have permanently relocated overseas and I cannot make U.S. phone calls. I need to cancel my Xfinity service in ZIP 95630 immediately, with final billing and confirmation sent to my email. Please advise how this can be completed given my situation. I have tried every option comcast has give

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Xi6-T box

Hello I received the xi6-T box for 4k streaming. It said to return equipment but I still have the x1 for DVR. It is hooked up directly to my tv with a cable. Is the xi6-t box just supplemental? Is there a reason to return my x1 box? I am assuming th xi6 doesnt have dvr capabilities so I'm just a bit

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X1

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Enabling bridge mode

Hello, I recently got a new XFi gateway for 1 gig internet. I am trying to connect my existing router to it. I followed the steps to enable bridge mode that is available in the help articles. However, when i open the admin portal, there is no button next to Bridge mode its just empty like below. the

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Your Home Network

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