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@user_44melp, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes
Account login
I’m trying to access my online account but it keeps saying I don’t have a service associated with my phone number or email. What do I do?
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@XfinityJeff Thank you for your response. Apologies for my slow reply. When I try to sign in with my username it says: The Xfinity ID you entered was incorrect. Please try again. I tried the "find" option with the service address, but it doesn't c
Email account recovery
Hello - I tried to log into my Comcast account today for the first time in a long while, and it says the account can't be found. I'm panicking that it has been deactivated/deleted, as it contains some very sentimental emails. Please tell me there's a way to recover it?
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Movie Rental Credit
We were charged for a movie we did not watch. I applied for a credit thru the automated Chat and it said we’ve exceeded our credit limit. I didn’t even know we had one ! I did not watch this movie and have never asked for a Rental credit.
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Customer Service
Technician keeps delaying arrival
I’ve just moved into a new apartment and the coax cable ports are not functioning. It took talking to almost 10 agents to figure this out. The final agent scheduled a technician to visit my apartment on the 24th (today) at 12-2pm. I woke up early to be prepared for their arrival. Lo and behold, the
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Your Home Network
Hello, just wanted to reach out to see if you were still having your email issues?
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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Closed
Pinned
Winter Storm Fern
We hope you and your loved ones are safe. Your Xfinity services rely on power to both your home and our network to stay connected. Once your power is restored, if your service is still out, we'll be aware of the issue and will work as quickly as possible to restore it. Although, please know that loc
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Customer Service
I’ve had services since last December. I have previously had services with you all in the past though. The last time I had access was when my services were installed.
Account login
I’m trying to access my online account but it keeps saying I don’t have a service associated with my phone number or email. What do I do?
Question
passcode recovery
My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!
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Devices
Hello @user_kqa95w, thank you for visiting our community forums. Would you mind clarifying your issue further? From what I understand you are having issues making calls with Xfinity voice, does that sound correct?
phone service using my existing phone
I have Xfinity internet, I would like to start phone service using my existing phone and phone number.
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@user_44melp, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Did you just get services or have you had services? When is the last time you had access?
Account login
I’m trying to access my online account but it keeps saying I don’t have a service associated with my phone number or email. What do I do?
Question
@user_dc5b3f Are you seeing an error code or message by any chance?
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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I am so sorry for the constant disconnects you and your neighbor have been experiencing. I know how disruptive it is to lose your connection, especially when it’s happening multiple times a day @user_3f54xi. Has there been any troubleshooting d
Frequent internet losses
Internet disconnects frequently. Happens to be my next door neighbors at the same time as well. Here are logs from the last two days. 01/22/2026 17:52820005003"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal
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Switching from streaming to cable package
I have been trying for 2 days to get info I needed in order to select the correct bundle plan. I agreed to a streaming plan last night and realized that it would not deliver local stations. Today I have been failing to get assistance in changing my bundle to cable.
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Channels and Programming
Absolutely not. While the admin page allows for about 50-80% of the functionality that it used to, it blocks critical aspects and is so much more painful to use than other such pages. For example, the admin page doesn't allow changes to the SS
Skip the XFINITY app
How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.
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Account login
I’m trying to access my online account but it keeps saying I don’t have a service associated with my phone number or email. What do I do?
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Sign-In and Account Management
Thanks for confirming all that information. I am sorry the account has been continuing to get shut off. Please send us a direct message with your full name and service address. We can look into getting this issue escalated and look into refunding any
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
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Oh no, @user_8i8r89 I'm sorry to hear about your experience. If you like I can check back in with you tomorrow just to make sure that team got you taken care of?-Richard
Missing channels on Xfinity
Hello, I recently purchased a 185 channel premium subscription with Xfinity in order to begin receiving the Marquee channel which I believe is offered to the greater Chicago viewing area. After obtaining Marquee I noticed that I had lost service for the TCM (Turner Classic Movie) channel, one of my
Question
Thanks for stopping by our community forums to reach out, Sarsius! It's definitely odd that you're unable to log into your account specifically when connected to your home network. To confirm, are you having problems logging on other devices as well?
XfinitySean
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Access denied on xfinity login
I noticed recently that I am unable to login to my account anytime I am on my home network. I can login utilizing a VPN or by switching my phone to 5G instead of wifi. I am under the impression my IP has somehow been blocked or flagged but I cant seem to get phone support to help. I also already res
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