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@XfinityJeffB how do I get an updated one? Please let me know the process so I can get this going. Thanks!
Update to XB10 Router
I have an old router and has never been upgraded as per agreement it should be "upgraded" every 2 years. How do I get an XB10 Router upgrade?
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All this time you’ve spent harassing me, you could have fixed your problem by now moron 😉. It’s been fun but this will be my last reply so don’t be disappointed when I don’t reply to your next insult. I know 2 year olds more mature than you.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Lied to about promo code
I am reaching out regarding a promotional issue with 2 new Samsung device purchases made on May 19 through my Xfinity Mobile account. When we purchased our 2 phones, the promotion stated it was valid with 'any plan' purchase. Eric, the in-store agent at the North Huntingdon, PA store, confirmed this
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Billing
Aww you gonna cry now? 😭😭😭😭😭 what a pussy.🤣😂🤣😂🤣
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
Hello user_8tqayb, happy 4th. I hope you are doing well after your move. You said the service is bundled, which I understand, but oftentimes, you still need to set up your own account, we just don't bill you directly. Have you spoken to someone in ch
Connect to internet
I moved today to a new address within a bundled community. I am able to see that I have a strong signal but cannot connect to the internet
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I am also getting this error message for me vie trailers on movies I'm considering renting. I have a flex box. How do I check for updates? Where is the "Extras menu"?
Movies Not Showing Trailer Options
Using cable box. Why are way more movies now on Xfinity not showing trailer options?
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Good afternoon user_db9042 we truly appreciate you being a long-time Xfinity customer. I will be happy to review your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdquo
Movie trailer / cable box upgrade
I have had Comcast/ Xfinity Service for 30 plus years. I'm a senior citizen and disabled. I supposedly have a grandfathered plan where I pay less for the services I have then I would otherwise. My services including internet are still almost $400 a month. This billion dollar company will always find
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Hello @user_c5nfe0, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
My Peacock Premium Plus shows active on Xfinity, but my Peacock app is stuck on basic Premium
I am experiencing the common billing token synchronization issue with my Peacock subscription through Xfinity. On my Xfinity billing profile, my Peacock Premium Plus subscription shows as completely active and paid for. However, when I log into the Peacock app, my account dashboard states that I onl
Question
No responses or help yet. Still having no luck with this problem. I’m used web to access or my iPad.
IMAP Settings Not Working
I use "Betterbird" which is a clone of "Thunderbird" on my Linux workstation. I have tried to set up my comcast IMAP account many times but it always fails. I can set up the POP account OK. My IMAP settings work on the web version of Xfinity eMail. I have attempted to use every possible setting list
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Why is service not restored??
Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All
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Your Home Network
user_nsd5t2 Thank you so much for reaching out for help with your activation. I am sorry to hear you all got disconnected. If you were speaking on the device we were trying to work on, that can happen from time to time. Depending on where you all lef
Need help asap no phone service I Was switching to Xfinity from Verizon and agent accidentally hung up on me
I cannot call out I could not get called in. I need to speak to somebody ASAP.
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Need help asap no phone service I Was switching to Xfinity from Verizon and agent accidentally hung up on me
I cannot call out I could not get called in. I need to speak to somebody ASAP.
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Customer Service
Review
Lmao 🤣 🤣 Xfinity is something else. It won't even let me post a review. They say I have no TV but Bill me for it and I have 2 accounts. Mmmm? Something wrong here even when you send me a bill? Mmm ok?
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Channels and Programming
Service outage on the 4th of July
Service has been out and there are no updates. You cannot call anyone ~ email anyone ~ or get any information. It’s been out since 9am this morning. Your company and parent company are horrible and this is the last straw. I will be looking for another Internet/cable provider. You’re only interested
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Devices and Equipment
Outage estimates?
Lost internet several hours after big storm last night. The restoration time was originally 1:30-ish, then 2:30am, then 4:00pm, and now it’s “as soon as possible” can you figure out an accurate time estimate, or just admit you have no idea what you’re doing?
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Your Home Network
Hey there Wanderer003, welcome to the community forums, and thanks for taking the time to share your experience! This isn't at all the experience we want for our customers when trying to purchase a new phone, and our team would be more than happy to
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Lied to about promo code
I am reaching out regarding a promotional issue with 2 new Samsung device purchases made on May 19 through my Xfinity Mobile account. When we purchased our 2 phones, the promotion stated it was valid with 'any plan' purchase. Eric, the in-store agent at the North Huntingdon, PA store, confirmed this
Question