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My neighbor was very sweet and brought it to me! Thankfully it wasn't a huge deal :)
Router Delivered to the Incorrect Address
I recently joined the Xfinity Internet provider, and signed up for service yesterday. I received a message with an image of the router being "delivered" today, but to the wrong house. I was wondering what should I do? I cant set up the internet I was excited for if I don't have the router. Is there
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Hey there, @Sturdevant66, thanks for reaching out through Xfinity Forums. I can understand why you'd be frustrated after dealing with ongoing service interruptions for so long. Since multiple technicians have already focused on the outside equipment,
Intermittent Internet Service for MONTHS
I have had Comcast/Xfinity Internet service for several years. It was good in the past but over the last 5 or 6 months, my service has been HORRIBLE! It goes out several times EVERY SINGLE DAY! I have had 4 techs out to my home and none of them have been able to fix the issue. The last 2 techs state
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user_04tikm Thank you so much for reaching out for help with contacting this specific agent. I understand speaking with the same agent may be helpful if they were able to assist you in the past; however, most of our teams are not set up to work with
I've tried getting ahold of Jasmine and I haven't gotten a call back
This is regarding how my account has been handled and being continued to be handled . My son has to be on the phone every other day with incompetent employees. That lie and misleading the customer . And give false promises and solutions. I thought this matter would have been taken care of after spea
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Hey there, @AmyS75, thanks for reaching out through Xfinity Forums regarding your move. We would love to come to your new address with you, and I hope everything went well with your move. I am happy to take a look at your billing details to ensure yo
credit
We moved hoping to stay with xfinity and used their online portal. Our move was cancelled by them without our knowledge and we were billed on our old location for over a month. We have been waiting on credits to our account since the beginning of August and every time we call or chat we get stuck in
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Thank you for reaching out to our team here about those charges. I am very sorry to hear about that experience so far, and I will be happy to look into any of those issues from here. In order for me to do that I will have to ask you to send me a dire
Credit
Hello, I have spoke to a few reps and created tickets that were closed without any resolutions. I was told that if I upgraded my modem, I would not have all the Internet issues I have been having. I decided to upgrade and the rep got manager approval to waive my shipping fees and yet I was charged.
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@user_gvs76b I am writing to inquire about the status of my promotion gift card that I was supposed to receive after three months of joining Xfinity internet. I joined Xfinity internet in March of this year and I was informed that I would rece
Where is my $200 gift card
I am writing to inquire about the status of my promotion gift card that I was supposed to receive after three months of joining Xfinity internet. I joined Xfinity internet in March of this year and I was informed that I would receive a $200 gift card as part of the promotion. However, I have yet to
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this is most definitely not an isolated issue. I've been having trouble with the Xfinity App in retrieving email from the very beginning. It almost NEVER works... it either blank screens me as mentioned above or routes me to a a page on "how to manag
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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user_6f1fja. You're very welcome!
Gmail
When I try to respond to multiple contacts via Gmail, I get a Permanent Error message from mailer-daemon@ comcast.net. When I send to one at a time, it works fine.
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My billing due date is September 14th
I have been trying to make our payment, but it is not going through
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Billing
@user_xqel8m I am trying to delete a comcast.net email address that I no longer use (it was hacked a few years ago) and emails are piling up in the Inbox. There is NO information on how to delete that account available to me when I log in to Xfinit
Deleting a Comcast email address that I no longer use
I am trying to delete a comcast.net email address that I no longer use (it was hacked a few years ago) and emails are piling up in the Inbox. There is NO information on how to delete that account available to me when I log in to Xfinity. NONE. Nowhere on any tabs. I don't think it's unreasonable to
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Great! Thanks for the quick response and invitation to send a Direct Message. I'll do that now.
Ghost TV plan stuck in my online cart / Website bug
Hi, I am experiencing a website glitch where a TV plan at an incorrect price ($166.20/mo) is permanently stuck in my online shopping cart on Xfinity.com. I added it by mistake days ago and there is no option to delete it. Phone agents and store representatives confirmed that nothing in my actual acc
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TV Go channel issue
I have Expanded Basic cable and I used to be able to watch NBC through the Xfinity Stream App, but 3 days ago I started getting a message the “there is a location issue “ and I can no longer watch NBC. It comes up as a TV Go channel.
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Xfinity Stream App
Promotion Price
Just got a promotional email from xfinity showing a lower price, but could not find that option if I sign into my account. However, after filling in the exact same address as a guest, the option would be available. How can I switch to the promotion price?
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Your Home Network
Hey there, @user_fyhi70, thanks for reaching out through Xfinity Forums regarding your cable boxes. I can see how disruptive that would be, especially with newly installed wireless boxes. Are all the TV boxes experiencing these interruptions, or just
Television
Why is my newly installed wireless cable boxes suffering an extreme amount of ervice interuptions? Every hour our viewing is interupted by momentary signal losses lasting a few seconds, several seconds, complete black outs (lasting one to 3 minutes, complete signal loss making restarting necessary a
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@sss121 Thanks for adding a post to let us know what's going on. It is strange for only those two devices being impacted. From looking at the error message, it refers to the device being blocked. Are you using any VPN's or ad blockers on those device
Access Denied when accessing a xfinitywifi hotspot
I am getting the following message on my apple devices, on more than one apple device. Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.e4560e17.1788900412.9c67cc8 https://errors.edgesuite.net/18.e4560e17.1788900412.9c67cc8 Here is a sc
Question
Router Delivered to the Incorrect Address
I recently joined the Xfinity Internet provider, and signed up for service yesterday. I received a message with an image of the router being "delivered" today, but to the wrong house. I was wondering what should I do? I cant set up the internet I was excited for if I don't have the router. Is there
Question
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Customer Service
Hello @user_b3ka89, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out:Troubleshoot Comcast.net email error codesTop tips for Xfinity Email
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Can’t get my xfinity email
When I log into xfinity email, I get openid message.
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