Xfinity Community Forum

@user_fom6oh it sounds like updated boxes may be the answer to the solution right now. That is something that can be done right at the Xfinity store or we can ship new boxes to you if you would prefer that.

XfinityAbby

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4 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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user_v2n51q You should be able to see the order through the Xfinity app from the "Services" tab at the bottom. Let me know if you see your mobile account there.

XfinityShawn

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4 hours ago

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Order # 3726493292361356605

Hi trying to see if my order went through I got not confirmation text or email Order # 3726493292361356605 is my order on the way? It’s an upgraded line for iPhone 17 pro max

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Hello @Bellhowl1 thank you for taking the time to reach out to us! I would love to take a look at the account and make sure that we get those notifications resolved for you. Please send us a direct message with your full name and service address so

XfinityAbby

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4 hours ago

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Calls and Texts

Calling and texting for return of equipment I don't have. I quit Xfinity months ago and now you're proving I did the right thing.

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@XfinityCliff Per user_ 952kap in this thread - who talked to Advanced Support person who was able to track this issue down to being related to older set top boxes, which is why some had errors on 1 box, but not the other. So it is known issu

user_fom6oh

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4 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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I will be happy to assist you, but I am sorry to see you go. For us to process your disconnection, I will need information best kept private. Please send us a direct message with your full name and complete service address to "Xfinity Support".

XfinityJeffB

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4 hours ago

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I would like to cancel my service please

How is it this difficult to cancel out of callback hours? Please cancel my service, thank you.

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I would like to cancel my service please

How is it this difficult to cancel out of callback hours? Please cancel my service, thank you.

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Customer Service

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Calls and Texts

Calling and texting for return of equipment I don't have. I quit Xfinity months ago and now you're proving I did the right thing.

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Customer Service

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I have spoken to "support" for two years

user_ywi1a9

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5 hours ago

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HORRIBLE

I moved to an area which only is provided by Xfinity I have had problems from the very beginning. It's been two years now and still having the same issues. Multiple troubleshooting multiple techs coming out here And nothings repaired. It's an excuse after an excuse after an excuse the latest we need

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Thank you for letting us know @Mistyland I would love to assist you further with this. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the to

XfinityAbby

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5 hours ago

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Account Change Request

I submitted an account change request for the account ownership/primary user to change to myself due to the account holder being deceased. The request was submitted on 7/16 and I have not heard any update since. I cannot see the ticket's status because I do not have permission to do so as I am curre

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Hello user_grgonp, thank you for posting here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. Have you tried other browsers, and/or incognito browser windows? Did you check your email for an activat

XfinityJeffB

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5 hours ago

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Peacock Activation:Platinum Benefit

I am unable to activate the peacock premium subscription included as a member benefit of my platinum subscription. I selected the benefit from the member benefits page which instructed me to activate the subscription through "your subscriptions" however the peacock subscription is not listed there.

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Another victim of xfinity iPad scam

While talking with someone I believed was an Xfinity representative about lowering my bill, I was offered an iPad. I already had one and didn’t need another, but I accepted because I understood it was being offered to me. I was never told I was BUYING the iPad. I was never told I would owe hundreds

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Customer Service

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Upgrade to XB10 gateway

How do I upgrade my Xb8 gateway to xb10?

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Your Home Network

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Can I not use this platform to send a DM?

Mistyland

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5 hours ago

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Account Change Request

I submitted an account change request for the account ownership/primary user to change to myself due to the account holder being deceased. The request was submitted on 7/16 and I have not heard any update since. I cannot see the ticket's status because I do not have permission to do so as I am curre

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My email

Why can’t I log into my email

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Network

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Hello @user_bc111111, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. You can find further support here:Check or report a website blocked by Advanced Security

XfinityChelseaB

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5 hours ago

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Something about my Comcast public IP is being silently dropped

How do I get a new public IP?

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Hello user_leftwithoutservice2026. I thank you so much for coming to us in our community for help. I hope you've been having safe and smooth travels so far! I was in Europe last year myself, so I know how awesome all the places it has to offer can be

XfinitySeth

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5 hours ago

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Stranded in a Foreign Country

I am writing to express my extreme concern and frustration with your service. We have been in Europe since last Tuesday July 14th. Today, July 22nd both my phone and my husbands phones could not longer connect to cellular service. My husband’s went first thing this morning. I wasted nearly 3 hours o

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I have the same problem, that started at the same time as everyone else. Trying to enter HBO from the TV gets an APPS-04036 error. Other apps, like Netflix, are unaffected. I also tried all the same diagnostics, and can confirm that I only get the er

user_3dzxdb

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5 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Did this get resolved, and how? Our issue is minor relative to yours, but similar. Xfinity technicians came to my home to bury the cable lines, and damaged a sprinkler pipe -- this led to gallons and gallons of water leaking from the pipe about 6 in

user_1cdlir

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5 hours ago

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Property Damage

Xfinity contracted some technicians to do fiber optics upgrade in my neighborhood. They came with heavy equipment in front of my building causing a sink hole that caused damage to my underground pipes

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Good evening user_9ctiew 👋 I know how jarring a communication like that can be, so I want you to be able to get the information you need regarding your recent payment without issue. If you recently had a payment that was returned by your financial i

XfinitySeth

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6 hours ago

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Billing

I received an email that my bank returned my bill. Is that correct

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@user_jm6klt Thanks for adding a post to the forum. We can help check why that is. Are you inquiring about home internet, or mobile overages?

XfinityBenny

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6 hours ago

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Overage Charges

I need help on finding why i’m getting charged overages when nothing has changed with my usage.

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