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Need wifi name and password

i need to reconnect to wifi.

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my plan

what plan do I have? what am I paying for? I can't find it on this site

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Got it, I'd like to take a look into it further, @user_4ccv9v. Please send a direct message including your full name and service address, and we can get started anytime.   How to Send Us a Direct Message: Click "Sign In" if necessary. Click the

 to the conversation: 

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$200 Amazon gift card promise

Hi all! I was wondering how anyone got the $200 Amazon gift card promised with the plans. I think when I spoke to an agent I was told I was getting the $200 after 90 days if I paid the payments on time and I was never sent the gift card. Can anyone let me know what you all did to get it?

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user_0mre6z, hello there, and thanks for reaching out. I completely understand your frustrations and can relate. Usually this happens when promotions expire. I would like to do an account review for you if you'd like. I am happy to be of assista

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Internet bill doubled this month

My internet bill just doubled. It used to be around $80 and now it's $160? Im already in debt with Xfinity from another missed payment and now Im left having to pay over $300 in bills.

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I know. It's frustrating to get kicked around with "Self-Help" suggestions to fix a cable connection (internet works fine) and when that doesn't work after repeated attempts, they just don't have the technical support to meet customer needs. I feel y

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2 hours of my time to get issue resolved

I am beyond frustrated. I have been with Xfinity since 1999 and had a heck of a time getting an issue resolved today. I entered the chat and explained my issue and then I was disconnected and reconnected about 5-6 times with another representative to only have to explain myself over and over again.

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Cancel Service

I am formally requesting cancellation of my Xfinity internet service effective immediately prior to my next billing cycle. I attempted cancellation through chat and phone support today but was repeatedly transferred between departments and ultimately disconnected because the final department was clo

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I’m having the same problem and have changed out my box three times. I have turned off my HDMI control as referenced in other comments. My bill fees keeps going up and the functionality keeps going down.  

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Live tv will not rewind after watching a DVR recording or a streaming service

After replacing my old cable box with a new one I noticed can no longer rewind the live tv after exiting a DVR recording or streaming service. I have read many Xfinity forum messages but Ive seen no solutions. I have also been to the brick and mortar store 3 times to switch my box. I called and spen

Question

I used it to look up my account and I put in all my numbers and it literally just did not work.

 to the conversation: 

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$200 Amazon gift card promise

Hi all! I was wondering how anyone got the $200 Amazon gift card promised with the plans. I think when I spoke to an agent I was told I was getting the $200 after 90 days if I paid the payments on time and I was never sent the gift card. Can anyone let me know what you all did to get it?

Question

I have the same problem and have changed out my box three times.

 to the conversation: 

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Live tv will not rewind after watching a DVR recording or a streaming service

After replacing my old cable box with a new one I noticed can no longer rewind the live tv after exiting a DVR recording or streaming service. I have read many Xfinity forum messages but Ive seen no solutions. I have also been to the brick and mortar store 3 times to switch my box. I called and spen

Question

Internet bill doubled this month

My internet bill just doubled. It used to be around $80 and now it's $160? Im already in debt with Xfinity from another missed payment and now Im left having to pay over $300 in bills.

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Thanks for posting on our Xfinity Community Forums page, @user_4ccv9v. For pre-paid gift card offers generally, customers are required to: Subscribe to a qualifying plan. Install/activate services within 30 days of the order date. Maintain the same

 to the conversation: 

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$200 Amazon gift card promise

Hi all! I was wondering how anyone got the $200 Amazon gift card promised with the plans. I think when I spoke to an agent I was told I was getting the $200 after 90 days if I paid the payments on time and I was never sent the gift card. Can anyone let me know what you all did to get it?

Question

Requires xfinity Internet error msg

All of a sudden, I started getting an error message that says “requires Xfinity Internet” when accessing apps I’ve always accessed. My Internet is working just fine. I have unplugged everything and restarted everything. The problem is still there. I cannot get through to Xfinity in any way shape or

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$200 Amazon gift card promise

Hi all! I was wondering how anyone got the $200 Amazon gift card promised with the plans. I think when I spoke to an agent I was told I was getting the $200 after 90 days if I paid the payments on time and I was never sent the gift card. Can anyone let me know what you all did to get it?

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Hello @user_tsrqrw, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate further. If you could send our team a direct message with

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Being Billed for Service Period that is AFTER I cancelled my services

I cancelled my service effective May 16. I received a bill (Billing Date May 22, 2026) for "Services From May 27, 2026 to Jun 26, 2026" Why am I being billed for a time period that is well AFTER I cancelled my service. Posting here since the assistant is asking me to wait 10 minutes on the assistant

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Xfinity services shut off too early

I am supposed to move in a week and came home to find my internet service has been switched a week too early. The address that I’m moving from is no longer viable to have wifi. So now I’m stuck with no wifi for the week. I need helping fixing it before the move!

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Being Billed for Service Period that is AFTER I cancelled my services

I cancelled my service effective May 16. I received a bill (Billing Date May 22, 2026) for "Services From May 27, 2026 to Jun 26, 2026" Why am I being billed for a time period that is well AFTER I cancelled my service. Posting here since the assistant is asking me to wait 10 minutes on the assistant

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What is the purpose of this site?

There seems to be nothing here that I need. Where do I find my account.

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