Xfinity Community Forum

Cancel land line

Would like to cancel land line

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Devices and Equipment

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Hello @user_ux1v9c We appreciate you trying to call in to get this done. Since that has not worked we can certainly take care of the request for you. Please send us a direct message with your full name and service address, and we can get that taken c

XfinityMatthew

commented

45 minutes ago

to the conversation:

0

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Not able to cancel service

I've moved abroad and wants to cancel my internet service. I think the only option for remote cancellation is by calling, but when I call, the auto response stuck at the following loop: asking for my account number -> replying with "looking for account, wait for 30 s" -> asking for account number ag

Question

user_lno8g9 Anyone listed on the account with a Primary or Manager profile, or listed as Authorized on the account can pick up equipment for the account in store with a valid ID. If they don't have at least a Manager profile for the account, or liste

XfinityEricB

commented

46 minutes ago

to the conversation:

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Pick up equipment

Can I have someone else pick up for me

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

47 minutes ago

to the conversation:

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Internet

Do not recommend xfinity customer service to anyone. We lost internet and cable on a Friday afternoon . Took over an hour to reach an actual person to talk to who states they can not come out until Tuesday , 4 days without internet or Tv . Not to mention this is 3rd time this month this happened . T

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

49 minutes ago

to the conversation:

0

U

Not able to cancel service

I've moved abroad and wants to cancel my internet service. I think the only option for remote cancellation is by calling, but when I call, the auto response stuck at the following loop: asking for my account number -> replying with "looking for account, wait for 30 s" -> asking for account number ag

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

50 minutes ago

to the conversation:

0

U

Pick up equipment

Can I have someone else pick up for me

Question

@user_151glh Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon In the

XfinityThomasC

replied

54 minutes ago

to the conversation:

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question

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Next time at least have the dignity to not use a generic AI response to my complaint. Do better Xfinity.

user_hviuie

replied

56 minutes ago

to the conversation:

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U

Loss of NFL Network and Cartoon Network

Losing NFL Network has made me feel that it’s time for a change. The loss of NFL Network and no reduction in price. Then Xfinity made Cartoon Network another up charge premium package. I hardly ever watch anymore as I’m on streaming services. Xfinity does not provide the content that I am interested

Question

Hello @user_0cl861, thank you for taking the time to leave a post. Sorry to hear about this experience. I completely understand how upsetting and concerning this must be. No one should ever feel misled or put at risk while trying to get support,

XfinityMarshante

commented

56 minutes ago

to the conversation:

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Why is xfinity so bad that their "Live Agents" give scam call center phone numbers to their customers?

Xfinity "live Agent" directed me to call billing to deal with a problem. It then provided me a number to a scam call center requesting my social security number in order to move forward. Do not trust this fraudulent deceitful company nor its representatives.

Question

user_e2k2h9 Good morning! Are you still having the same issue? I would advise attempting to unplug phone line from the Tel-1 port on the modem and then reconnecting the line. That should clear up the dial tone issue.

XfinityTommy

commented

57 minutes ago

to the conversation:

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No home phone dial tone

No dial tone on home phone no dial tone at router phone connections

Question

wr1412 Here is a great link you can use to see your bill online. How to view your Xfinity bill online

XfinityPeterH

commented

1 hour ago

to the conversation:

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my account

where can i see my bill

Question

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Both tvs are Toshiba. No recent changes i can think of. I pay for xfinity subscription.

user_151glh

replied

1 hour ago

to the conversation:

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question

Hello, @user_h8u9py what speed tier plan do you have? Is your PlayStation plugged directly into your modem or on WiFi?

XfinityThomasC

commented

1 hour ago

to the conversation:

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Internet speed?

I'm paying for the highest speed internet but it's not showing up on my PlayStation as highest speed

Question

Hello @user_9tlwyi Thanks for reaching out. Cable cards are in the process of being sunsetted with us and in some cases pairing to new devices is not working anymore. We can try escalating and providing all the information to a team that can handle i

XfinityMatthew

replied

1 hour ago

to the conversation:

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Can’t get my cablecard paired with TiVo

My Tivo Edge broke, and I need to pair the cablecard that I have (that worked in the Edge) with my Roamio. I tried pairing with the online site, and it was unable to complete the pairing. I am certain that I entered the right info. I tried calling the support number and have talked to 3 people who d

Question

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Why is xfinity so bad that their "Live Agents" give scam call center phone numbers to their customers?

Xfinity "live Agent" directed me to call billing to deal with a problem. It then provided me a number to a scam call center requesting my social security number in order to move forward. Do not trust this fraudulent deceitful company nor its representatives.

Question

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Customer Service

10

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Thank you for reaching out, @user_n3g9ja I’m really sorry you’ve been dealing with that frustrating runaround, especially when you’re just trying to cancel your service after moving. I completely understand how exhausting it can be

XfinityRichard

commented

1 hour ago

to the conversation:

0

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how can i cancel service?

ive moved and need to cancel my internet service. i am getting nothing but run around by an AI chatbot

Question

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Internet speed?

I'm paying for the highest speed internet but it's not showing up on my PlayStation as highest speed

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Sign-In and Account Management

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how can i cancel service?

ive moved and need to cancel my internet service. i am getting nothing but run around by an AI chatbot

Question

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Sign-In and Account Management

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@user_151glh were there any recent changes that could have triggered this issue with the Stream app? What is the manufacturer of the TVs that are using Fire TV? Are you using an Xfinity TV subscription or another product like NOW TV?

XfinityThomasC

replied

1 hour ago

to the conversation:

0

U

Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question

Thanks so much for reaching out, @user_xc895s I’m really sorry you’re having trouble sending emails from your iMac. I know how frustrating that can be, especially when you need things to go out quickly. Have you had a chance to double-che

XfinityRichard

commented

1 hour ago

to the conversation:

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Mail

I am unable to send mail from my iMac computer. My Email addresses are [Edited: "Personal Information"]

Question