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user_v0umai Good day! Thank you for taking the time to reach out to our Xfinity Forums for assistance with your account. I'm sorry to hear you are running into difficulties with scheduling a call back. I'd be happy to help you with your account and s
cancel my internet service
I m moving out of my current house and not sure where to yet. I would like to cancel my internet plan, the xfinity assistant redirected me to schedulea call back but it s having problem and not able to schedule one.
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How does someone report downed lines? Note: This comment was created from a merged conversation originally titled Downed Lines
Outage
What is the status of the outages in the west monroe, La/Ouachita Parish area, after winter storm fern.
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Coax cable install
How can I schedule a service to have this installed prior to having the internet line ran? I have a service scheduled to have a technician come out to run the internet line but not sure what’s all actually entailed in said service.
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Customer Service
Why is the broadcast TV fee so high and continues to get higher? What is the endgame to this?
The broadcast TV fee continues to climb. Most recently it climbed from $29.70 to $36.90 on my bill for basic cable. This is a 24% increase and it now well higher than the cost of the cable service that I pay to Xfinity. This is a charge that the networks charge cable companies for their services tha
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Channels and Programming
@user_htd8tc What is the exact make and model number of your modem ?
Is my modem properly provisioned?
I recently upgraded my internet service from the 1.2 Gig tier to the 2 Gig tier. My account shows 2 Gig / 250 Mbps service. My (customer-owned) modem is locking upstream channels only up to 36 MHz, indicating low-split plant. My upload caps at ~40 Mbps and download caps at ~1.13 Gbps. This indicates
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel my internet service
I m moving out of my current house and not sure where to yet. I would like to cancel my internet plan, the xfinity assistant redirected me to schedulea call back but it s having problem and not able to schedule one.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
File a complaint
I reported a cable hanging low to the ground twice at the first of the week. Tonight after dark an xfinity truck is across the street on the pole with a ladder working and that's not even where the trouble is. So internet went off and the xfinity truck left. Reported the outage and y'all said first
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Hanging Wire
Hello - There is a wire that has come loose from its restraints due to the super windy weather recently. It's not interfering with vehicles or people as it is installed very high. However, it bangs against my windows when windy and three wiring doesn't seem secure at all and might fall/lose more res
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Customer Service
@user_742z83 @XfinityThomasA Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
DLINK Switch Faulty
I am formally requesting a Level 2 escalation regarding a hardware failure in the building's managed network infrastructure. Over the past 6 months, I have observed persistent network instability characterized by severe Packet Reordering and TCP Retransmissions on multiple hardware devices. Wireshar
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Concern moved here to the Xfinity App help section for assistance.
All ready enrolled in home internet plan but not able to access mobile app to finish set up
I am extremely disappointed and frustrated with Xfinity’s service. I signed up for a home internet plan this week, yet when I try to set up my internet, the Xfinity app repeatedly tells me that I am not an Xfinity user and that I am not authorized to access the app. I have already confirmed in-store
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Something went wrong
Trying to add a phone to my plan and it ends with something went wrong, not very helpful especially when it is apparently impossible to contact anyone at Xfinity
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Plan
user_ulopbp Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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Out for delivery for a week
I ordered a phone on the 13th. FedEx has said it’s out for delivery a week now. Xfinity keeps saying wait 1-2 days. Ok sure, then they just say wait another 1-2 days. For what? They would have gotten to my house at this point even if they were walking.
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Devices
Not Sure But After The Tech updated my plan - And Added "sold" me a new watch - My info shows 2 Watches - My "old one" now shown as NEW and the "New" watch. I have requested then my new Watch 11 be dropped (I am not buying it after all this trouble)
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Formal Complaint Regarding Excessive Charges on Account Ending in
Dear Xfinity Customer Relations, I am writing to formally express my disappointment and concern regarding my account ending in . I am over 70 years old and have been paying over $100 per month for the past several years for internet service only. As a Platinum customer, I have remained loyal and con
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