Xfinity Community Forum

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I mitagated to yahoo cause I thought I had too, that ment that I lost all my comcast.net emails. How do I change back to comcast.net

user_tutx96

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1 hour ago

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How do I get to comcast email?

I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke

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@user_tzl1i4 Thank you for taking the time to reach out to us here on our Xfinity Forums. I see that @DreamSayerZ provided some helpful tips to get Fox News on your phone. Were you able to access that programming following his advice?

XfinityBillie

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2 hours ago

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How to watch Fox News on my iPhone

I can’t watch Fox News on my phone

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Thanks to both of you for the replies. I did manage to get this resolved and I’m now on the Mobile Select plan. For anyone else who runs into this, my account initially only showed the older $45 unlimited option from the Data Options page, but I eve

user_6y7typ

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2 hours ago

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Unable to switch existing By the Gig line to Mobile Select

I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio

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Need to schedule a line tech visit ASAP

Experiencing 5-minute mid-day drops on an XB7. My upstream is 46 dBmV and downstream SNR is 44.9 dB, but I have 13,000 uncorrectable codewords isolated to a single downstream channel. Requesting a technician appointment.

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Devices and Equipment

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@user_gtcaby Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it would be to go without phone service for so long and our team would love to see how we can assist with the device unlock request

XfinityBillie

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2 hours ago

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Trouble Getting Paid Device Unlocked

My device is paid in full and I am still having trouble getting my phone unlocked. I have been without phone service going on 2 days now, had several chats and called and put on hold for 40 minutes with no luck. I received a message that my ticket had been cleared....nope, phone still locked. I did

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Apple Watch SCAM!!!?

I was changing my internet. Was offered a year of free cell phone. Then they said you also get a free Iwatch. I am now paying for this watch. This thing feels so scummy. This was over the phone with someone I could barely understand telling me I can get a free watch. This can't be legal. I will be l

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Devices

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Hello @user_6y7typ do you still need assistance switching to the Mobile Select plan or did @DreamSayerZ excellent advise solve your issue?

XfinityThomasC

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2 hours ago

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Unable to switch existing By the Gig line to Mobile Select

I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio

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Auto pay

Ridiculous and unethical. I never asked Xfinity to set up auto pay. Anything dealing with this company is shady. They took out $107 dollars a few days ago and took out $77 this morning. I have no money left for work and food this week. I truly hate this company. They make it very difficult to find w

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Plan

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@user_ugh2wn, We appreciate your feedback about the Xfinity Assistant and truly apologize for the inconvenience this has caused. I can understand how frustrating that experience must be. You’ve reached Comcast’s Corporate Digital and Social Media Car

XfinityMarshante

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2 hours ago

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Xfinity Assistant is Useless

Please please please fix the Xfinity Assistant. It never responds to prompts and is incapable of connecting the customer to a customer service representative or agent. This is so incredibly frustrating as a new Xfinity member and makes me regret signing up with this company. Even over the phone I’m

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Hello @user_ugh2wn, thank you for taking the time to leave a post. Sorry to hear how frustrating this has been, especially as a new Xfinity customer. I can completely understand how upsetting it is when the Xfinity Assistant isn’t responding, a

XfinityMarshante

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3 hours ago

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Xfinity Assistant is Useless

Please please please fix the Xfinity Assistant. It never responds to prompts and is incapable of connecting the customer to a customer service representative or agent. This is so incredibly frustrating as a new Xfinity member and makes me regret signing up with this company. Even over the phone I’m

Question

@user_bvub64 Our team is here to help. I know being without your service is never fun. Five days is a long time, I'm glad that storm is over. The Xfinity App is free to download and once the service is up and restore there's an update sent out to cle

XfinityKei

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3 hours ago

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Poor communication

There was a storm in the area that took out a lot of power and it is taking awhile to get it back but my power turned back on two hours after it went out but I still don’t have internet and it just is listed as as soon as possible for when it will get back on. It’s been that ways for 5 days now with

Question

Greetings @user_9j828n,I like that you've already taken it upon yourself to do some experimenting with the modems. We're absolutely here to help you get back up to the proper speeds, but there may be a few more things that could be impacting your net

XfinityJustinM

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3 hours ago

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Outage

Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we

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Xfinity Assistant is Useless

Please please please fix the Xfinity Assistant. It never responds to prompts and is incapable of connecting the customer to a customer service representative or agent. This is so incredibly frustrating as a new Xfinity member and makes me regret signing up with this company. Even over the phone I’m

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Customer Service

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user_rwnf34 Thanks for reaching out about your complaint concern and ticket status. I would be happy to review the current status, and situation for you. Can you send us a direct message with your full name, name of account holder (if different

XfinityEricB

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3 hours ago

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Complaint

I called to make a complaint and ask for an investigation, was told a supervisor would call me back. No one called and. my ticket has been closed, what is my next step

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@user_ttbwj8 You're in the right place for help. Did you previously have a Peacock account? Have you tried using different email addresses that belong to you to locate the email account the Peacock is connected to?

XfinityKei

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3 hours ago

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Peacock Activation

I am trying to activate my free Peacock Premium subscription. My assistant portal shows the 'Activate' button, but logging in to Peacock results in the error: 'Your Xfinity account is already linked to another Peacock account.' I have already tried clearing my cache, using multiple brand-new email a

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@user_wwnh1s Thanks for reaching out. What information are you trying to update?

XfinityMatthew

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3 hours ago

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Update account

Need to update account information

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user_n679te Thanks for reaching out for help with your upgrade concern. What issue are you running into when trying to do the upgrade?

XfinityEricB

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3 hours ago

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Why can’t I upgrade my phone

I’m having difficulty upgrading my phone despite being eligible for an upgrade

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AMGiambanco Hello and thank you for reaching out via our Xfinity Community Forums. Knowing you received that it email, I would say yes the process is under way to close things up, but I would be happy to double-check the status of your account for yo

XfinityChristy

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3 hours ago

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Confirmation that my account is closed as per my call the other day

Hi There, I need to confirm my account is closed/has been cancelled as per the very very long, arduous phone call I had with one of your representatives the other day. I did receive the email they said they'd send regarding how to ship back the little black box, which I plan to do this week. In the

Question

Hello @user_qdi8lj,We can certainly take a closer look at your account to navigate the best options possible to lower your bill without losing any channels. We'll need some additional information to do so. Please send our team a direct with your full

XfinityJustinM

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3 hours ago

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Monthly bill details

I want to know why my monthly bill is so high and how I can lower it.

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@user_r4u5kr You're in the right place for help. It’s 90 days prior to disconnection. I have a link with more details of how you can keep your email after disconnection. https://www.xfinity.com/support/articles/using-email-only I am happy to c

XfinityKei

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3 hours ago

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Xfinity email account being disconnected after canceling my internet service

Even after logging into my Xfinity email account on there website within 30 days prior to canceling our internet service why has my email account been disconnected? I received a random email from the sender DIRECT LINE on Friday 6/12/26 stating I need to follow the web link they provided and update

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