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Unstable Internet w/ Multiple Disconnects Daily
My wife works from home, and I spend alot of time online gaming, so we both notice when our internet completely drops out. Over the last couple months, it's been really bad in the Fort Meade, MD area. We are both connected via WiFi to an official Xfinity provided XB7 router. I use no other router or
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Your Home Network
fastclaim.com/xfinitymobile USING XFINITY EMAILs THAT DOES NOT EXIST to send PIN when Phone is not an option - ASSURANT branded
Clearly this company is looking to waste your time....... #
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Xfinity Compliments
Thank you for letting us know @user_bc38fl! We appreciate you sharing that with us. Please know that we are available 7 days a week from 6am-1am ET for any future concerns you may have!
Can not see emails prior to 2022
Hello It seems that their are many posts on these forums from people being unable to retrieve emails prior to a certain year. I am having this problem too, and I am unable to read emails prior to 2022. I have tried some solutions I have read about like looking through the trash section and checking
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No, it does not show in my redeemed rewards
I never got my minions movie reward
Hi, I clicked on the reward and chose the minions movie. It never showed up in my account.
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@tetraq Did you resolve this issue?
Gateway and "View WiFi equipment" not visibile in the Wifi tab of the app, cannot adjust gateway settings
Basically the title. Gateway is working fine but occasionally need to adjust settings. The gateway does not show up in the Wifi tab of the app nor under "Xfinity devices". I assume that has to happen in order to be able to select " View WiFi equipment", which I don't see anywhere. Sure enough, using
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Thanks for reaching out @user_s7ejgs! I can understand how frustrating that must be, especially when you were expecting service and took the time to provide clear instructions to reach your unit. Having the appointment canceled like that is definitel
Rod technician
The technician came to my appointment I told him how to get to my unit and he took off and canceled my appointment. This is not good service.
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Good evening user_rw5drs. You have reached the right team. I will be more than happy to work with you to get this taken care of. Has anyone from our team been out so far, to survey or mark the area where the line is to be buried yet?
How do you get xfinity to bury their cable?
The cable has been in my yard for 7 weeks. My wife is in a wheelchair and it gets caught on the cable. How do you get them t
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Hey there user_yxjgl1 👋 Thanks for stopping by the community for help! With Minions & Monsters coming out soon it's definitely the best time to get caught up on the previous movies, so I want to make sure you're able to take advantage asap 👍Whe
I never got my minions movie reward
Hi, I clicked on the reward and chose the minions movie. It never showed up in my account.
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Comcast did when went into my account. It sends all my mail to trash and I can only access my email directly through my xfinity account through its web page
I cant access my email
I changed my password because they told me to. Now it denies me access to the page.
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Hello @sealz, have you attempted any troubleshooting steps?
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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We are glad to further help with getting your account set up, @user_ys8ii5! Here's the detailed steps to direct message us:How to Send Us a Direct Message:1. Click "Sign In" if necessary.2. Click the "Direct Messaging" icon.3.&
Unable to Verify Date of Birth
I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t
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Never mind. Customer service lied to me. I'm returning my streaming box and looking for another internet service. I can't believe Xfinity hasn't been hit with a class action law suit.
Masterclass App
Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec
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Good evening cxbccc. I will be happy to assist you further. I do have a couple questions to better understand the situation. When you set up the disconnection how did you do so? Was it over the phone, online, or at a store? Have you received a confir
Check the status of cancellation request
It has been a week that I called to cancel my service but didn't see any update in my account. How can I check the status of the cancellation. Direct message in the community? Thanks!
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Good evening @user_p2v0zy. If you have an XFINITY store near you, you can cancel and return the equipment there. If you do not, our team here can help cancel your account, and you can drop off the equipment at a UPS store. What option works best for
Cancel service
I want to cancel my Xfinity Internet and cable service. Please advise how to do this and where to take the router and tv boxes
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Thanks for taking time to post on our Xfinity Community Forums page, @user_em1083. Sorry to hear about the experience you had at the store, I can help submit feedback regarding your experience. Please send a direct message including your full name an
Why do you have appointments
Why do you have appointments if you’re not going to actually see people at that appointed time. I had a 4:30 appt on. Monday, June 22nd and I’m still waiting to be helped 30 min later at the northgate store location.
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Hi there @user_72e64w! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. If needed, we will invite you to send us a Direct Message. Thank you
Downed cable line
Cable has come loose from the side of the house and is sagging across the yard. It appears to be attached to your drop line and may have been pulled loose by a tree branch. I am unable to get any message through to Xfinity through normal channels to get this issue repaired. Looking for any assistanc
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Misinformation
Hi I chatted with Xfinity to extend my pay arrangement . They stated they could. Accessed my account. They then turned my service off for non payment and I work from home barely able to feed my kids . Also all of their customer service outsourced! Thanks Xfinity
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Customer Service
user_ssaxuz, Thank you for reaching out and creating a new post. Depending on the time needed, we may not always have the option to extend a payment arrangement. I would need to review the account to double-check. I ask that you reach out privat
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Misinformation
Hi I chatted with Xfinity to extend my pay arrangement . They stated they could. Accessed my account. They then turned my service off for non payment and I work from home barely able to feed my kids . Also all of their customer service outsourced! Thanks Xfinity
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