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@XfinityVictor Oh, I see what you meant. I bought it. It's not from Xfinity.
Remove an old modem from my account
How can I remove my old modem from my account? I am planning to sell it to someone else.
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@XfinityVictor It's mine. I am about to sell it to someone else. I upgraded my Internet speed recently and I bought a new modem.
Remove an old modem from my account
How can I remove my old modem from my account? I am planning to sell it to someone else.
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No local stations
A couple days ago, I installed the xfinity stream app on my fire stick. I was getting all of my local stations. Tonight I went on xfinity stream and it's giving me none of the stations I had before. The chat bot is useless and I can't talk to a rep about this. It's very frustrating.
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Xfinity Stream Website
@user_05x30j Just an FYI.... Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one withou
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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user_y18blc Is the modem your own modem or a modem you are renting?
Remove an old modem from my account
How can I remove my old modem from my account? I am planning to sell it to someone else.
Question
I’ve tried this multiple times and it’s still not working.
Paid past due in store internet service still not restored
Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash
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@user_31m26y What do i have to do for the new version for email. My current email not working What new version of email? Did you get an email saying something about a new version of webmail and to click on this link? If so, that was a
New version email cant open
What do i have to do for the new version for email. My current email not working
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@XfinityRay sorry, just saw this. Yes, im monitoring progress from this thread exclusively so this is fine for me at least.
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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Good evening @user_mku8k9 and thank you for reaching out on our Forums with your unreturned equipment messages, we appreciate the opportunity to get this fixed! I see that you stated you were using your own equipment when you cancelled your previous
Request to return non-existent equipment
Hello, I switched Xfinity account to Internet Now, and it was smooth. How, now I am bombarded by text messages asking to return equipment. I was using my own but checked my account, and it doesn't show anything. I answered that to the text message but obviously it is unattended, and the same message
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Any update on this? Would love to utilize my peacock subscription..
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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I contacted Arris support (my cable modem is a G18 from them). They say " Based on the information you shared, the upstream signal levels are not within the acceptable range, which could be one of the reasons the modem keeps rebooting. For your refe
Modem keeps rebooting
We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?
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Hello user_ejh0mx thank you so much for taking the time to reach us here via out Xfinity Forums! Are these issues still persistent? We have excellent resources here that can help in self-troubleshooting, and is very useful information when sending ou
Internet Stops Working When Cold
Live in Indiana. It has just became cold. My internet has been going out whenever it becomes cold outside and comes back on when it is slightly above freezing. I'm getting frustrated, because I can't even get this complaint in front of someone until a technician comes out. And when he comes out he w
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Constant outages
Why are there so many outages lately in the Miami Beach area? I've had 4 outages in the last month. One lasting 6 hours. As of this post my current outage is 2 hours. I work from home and I just want to know the root cause to determine if I should continue with the service
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Your Home Network
@user_ldk2ug Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged
View & Downloads
Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged over 3.5 hours being sent from one Comcast CSP to another and one "escalation" to another. Twice I just never hea
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Can you please support this BASIC functionality. It's already bad enough that you force us to use your router, but locking it down to not allow bridge mode makes it useless. I just upgraded from 1gig to 2gig and replaced a perfectly working XB7 with
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Im looking to speak to a real person
I have been down for 2 days
I have been trying for 2 days to get my service restored. After a very painful period of dealing with chatbots and people who I can barly understand, I finally got an appointment for a tech to come out. The scheduled time has come and gone and no tech has contacted. I'm almost afraid to call in agai
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@markandcathy I sign in and acknowledges that it’s me but in keeps looping around and never get into my email? The tried and true usually works regardless of how obnoxious it might be to hear it. Clear your cache and cookies; sign out
Unable to access email?
I sign in and acknowledges that it’s me but in keeps looping around and never get into my email?
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The new XR15 v2 was released with buttons that are raised. The biggest difference is the arrow pad, which is now raised and has a much larger OK button. Plus the labels are bolder on all the buttons. These are available at your local Xfinity store.
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New XFinity Remotes
Totally agree with others re the cumbersome ridiculously over-engineered remotes. Being required to confirm a station one has entered by pushing center button is terribly hard for my elderly parents and a waste of time for me. And on standard remote that critical button is tiny, hard to push and inv
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