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Worst Customer Service in the Industry
Based on my experience, Xfinity has the WORST customer user experience of any known utility. Their use of AI and Virtual Assistance makes it impossible to talk to a human being. So wish there were other options....
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Customer Service
Still a problem, it randomly started working again for a few days, but then right back to constantly asking for the imap password and failing again. I also randomly see an error on the email service saying my IP is temporarily blacklisted. The same t
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Yeah more Indian support Good News!! They can't make sense in 2 languages
blacklisted IP address
Please help. My apple devices have been blocked from accessing my email for several days now. Popup on Mac says 'temporarily blacklisted IP address'.
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Same issue. Super frustrating. Has anyone found a way to force a recording when it’s showing the “program info unavailable” so I can actually watch the games? Do I have to call and go around in circles with a representative to request a refund or wil
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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No puedo iniciar sesión
You signed in successfully, but you must be an Xfinity user to enjoy this service, me pone esa notificación y no se que hacer para entrar a la app y si soy usuario de xfinity
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Xfinity App
Thanks. I sent you a direct message.
Assistant manager needs to be fired immediately
First, I’ll start by saying that Marcus Scott, the assistant manager at the Hattiesburg MS Xfinity store, needs to be fired immediately. Here’s what happened: my wife and I were instructed by both Xfinity online support, phone support and the Xfinity app to go to an Xfinity store to verify ID to act
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Hello @user_9esiob I am very sorry to hear about your store visit experience with the assistant manager. We would be happy to escalate your complaint to our Employee Escalations team as well as assist with figuring out what is preventing the activati
Assistant manager needs to be fired immediately
First, I’ll start by saying that Marcus Scott, the assistant manager at the Hattiesburg MS Xfinity store, needs to be fired immediately. Here’s what happened: my wife and I were instructed by both Xfinity online support, phone support and the Xfinity app to go to an Xfinity store to verify ID to act
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Assistant manager needs to be fired immediately
First, I’ll start by saying that Marcus Scott, the assistant manager at the Hattiesburg MS Xfinity store, needs to be fired immediately. Here’s what happened: my wife and I were instructed by both Xfinity online support, phone support and the Xfinity app to go to an Xfinity store to verify ID to act
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Customer Service
@mar_913 Even though you're now using Thunderbird, make sure you check webmail for the notification, just to be safe. As you well know, there are a lot of spam emails going around about the transition.
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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bozmit, I have 15+ myself, I learned of this transition in August and did a lot of research on this. I installed Thunderbird and downloaded all my email from the three accounts I have with Comcast. It took me several weeks to go through "ever" single
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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I have followed up through the appropriate channels.
FCC
On November 29, 2025, at approximately 11:15 AM Eastern Standard Time, I had an unsatisfactory interaction with a live chat agent from Xfinity named Lakysha. During this conversation, she deliberately took my modem offline, necessitating a follow-up call to Xfinity for resolution. This conduct const
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No problem at all, is there anything else I can do for you at the moment?
Can't Launch App Consistently - Constant Buffering
I have already worked with Ask Infinity assistant on multiple occasions. This app is a joke. My TV is a 2025 Samsung Smart TV that has no other issues with any other app downloaded or already installed. Each day when i turn the tv on and try to launch xfinity stream i either have to clear the cache,
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To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
I have a code XRE-03121 that will not reset
I have done a system reset and also unplugged the box
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@user_5a3s3g Just an FYI, @XfinityGabriel is a Corporate employee.
FCC
On November 29, 2025, at approximately 11:15 AM Eastern Standard Time, I had an unsatisfactory interaction with a live chat agent from Xfinity named Lakysha. During this conversation, she deliberately took my modem offline, necessitating a follow-up call to Xfinity for resolution. This conduct const
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My wife and I have the same issue and use the default mail/apple service. We have had Comcast emails for over 20 years and never a problem until this year. Deleting and adding the accounts back does not work, it states Comcast is currently not availa
user_bi05y4
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Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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