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user_7zzi2p Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Being charged for equipment that was returned
I was with Xfinity for almost 9 years started off with a rented modem till I had the money to buy one myself after I bought and setup my modem to make sure it worked went to the belmar store in Lakewood Co to return your modem wasn't given a receipt was told once it was scanned it would update your
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I have the same issue. Xfinity stream works on my Samsung smart tv but refuses to work on my Apple TV (which I use primarily to avoid the samsung OS) it just tells me it only works on my home WiFi- which I’m on. And my Apple TV is plugged in via Ethe
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
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DM sent 20 characters ………………..
Trade in issue
Customer service keeps lying about resolving my tradin credit issue. How do I cancel this account and get my old phone back? What value is there in lying to your customers?
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Additionally, we rely on ABC news!!!
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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I agree. Send us a huge credit! This has gone on too long. Negotiations should have taken place long before the expiration of the agreement!
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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(BUG) Xfinity Stream Android TV and FireTV App Mini guide issue!
Hello, when clicking on any channel from the Mini Guide when you click the back button to view the channel the screen is way to small instead of being in full screen. The work around for this is clicking the channel in the Mini Guide twice and then the back button and then it will be full screen. Th
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Xfinity Stream Website
Being charged for equipment that was returned
I was with Xfinity for almost 9 years started off with a rented modem till I had the money to buy one myself after I bought and setup my modem to make sure it worked went to the belmar store in Lakewood Co to return your modem wasn't given a receipt was told once it was scanned it would update your
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Billing
My Wired Internet is Slower than Wireless
I pay for the 1 gig internet and my laptop can reach those speeds just fine on the wireless, but my wired connection is limited to about 350 mbps. I have tried a new cable, a new NIC, and resetting the router. I have seen that this may be a common issue with the modem/router itself - is that true?
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Your Home Network
Thank you for your feedback, user_td90a. We'd appricate the oppurnity to troubleshoot this issue together. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to di
Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows
When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.
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@user_inh5nh did you attempt the suggestion above by @BruceW?
Can't turn off audio narration?
Recently while watching Xfinity stream on my PC using Firefox audio narration is on and there is no option under settings to turn off this setting and it very annoying.
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Thanks for reaching out here on the community forums, user_9m0zzi! We'll be sorry to see you go, but our team can help with getting your account squared away. Please send us a direct message with your full name, name on the account (if different), an
I need to cancel my service
I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service
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Severe Speed Degradation - T3 Timeout Errors - Need Technician Dispatch
Dear Xfinity/Comcast Support Team, I am experiencing severe internet speed degradation. After extensive troubleshooting on my end, the following issues remain unresolved and are beyond the scope of router-level software fixes. I am requesting your direct intervention. Modem: Motorola MB8600 (DOCSIS
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Your Home Network
Cancel my service, how do I do this!
I need to cancel my service
I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service
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Great service. I guess if you call great service on a call or on a dm all day great service?! What do you need to know. Internet works I cannot change the channel on the main box.
Horrible Customer Service
I have been on your customer service chat and have called in to customer service asking for support twice and have been hung up on twice. How is this even customer service?? How can a customer get to a SUPERVISOR or an escalate an issue when your service hangs up on a customer. I have been dealing w
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minnesota2014 - Thank you so much for taking the time to share your feedback and for reaching out to us here for help with the Xfinity Stream app on your Apple iPad. We truly appreciate your loyalty over the years and the opportunity to work with you
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
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Hello @irish91 and thank you for reaching out for clarification. While we do not maintain a list indicating if channels are IPTV, there is an easy test you can perform to determine if 1261 in your area is QAM or not; If you are able to view it using
QAM vs IPTV
Looking for an official tech support response as to which channels in the 98020 zip code are able to be decoded with a QAM tuner?
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Hello @user_h6c97a thank you for reaching out on our community forum. I would love to take a look at the account and see what is going on. Please send us a direct message with your full name and service address so that we can assist you further.&nbs
Detroit Sports Network
I am wondering why I have access to Detroit Sports Network on channel 1253 but nothing is being broadcast on the channel. I have reset my stations several times (Tivo) but nothing will show on the channel. I am able to stream the channel but cannot get it over the cable. Is it included in my package
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user_nt5yru Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We
Horrible Customer Service
I have been on your customer service chat and have called in to customer service asking for support twice and have been hung up on twice. How is this even customer service?? How can a customer get to a SUPERVISOR or an escalate an issue when your service hangs up on a customer. I have been dealing w
Question
user_2v5pot - Thank you for reaching out. Our team can help look into this with you. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:•
XfinityThomasA
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status of claim
I have filed support for the promised $500 reimbursement for the pay of my Verizon phone promised if I transferred my account to Xfinity. I haave been getting the runaround at the store, on the phone and am ready to go back to Verizon. My ticket number (the latest) is [Edited: "Personal Information"
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