Xfinity Community Forum

Xfinity BYOD

According the the Xfinity IMEI checker, my phone is not compatible with Xfinity, but according to Verizon's IMEI checker my phone is compatible. My phone is a Moto G Stylus (2022). My phone is unlocked.

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Devices

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Hello @beijian124, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mess

XfinityChelseaB

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5 hours ago

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(NEED TIER 3 SUPPORT) My phone line does not show up on the xfinity app

My phone line does not show up on the xfinity app. I have spoken with at least 10 Xfinity mobile agents through a call and this issue is not resolved. I believe my phone number is stuck on an old address / account which is why I cannot see it in the app. If an agent can help me so it would show up i

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Thank you for the update, and I'm glad to hear our technician got out there to take care of things! Was there anything else we could help with before getting your post closed up?

XfinitySeth

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5 hours ago

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J

No TV or internet - burnt cable in cable box

I have been having issues since Monday, internet dropping every few hours, yesterday did it 4 to 5 times and today all day long until about 5pm when it just went down completely. i have been here before in the past few years and it resulted in the burnt cable inside the cable box coming to the home.

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Good evening and thank you for your reply. the Xfinity technician came out this morning and was able to locate the problem originating at the Green Box. It seems the inside flipped over and damage the cables. Ours looked burnt/melted from the previo

Jcgoallorans

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5 hours ago

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No TV or internet - burnt cable in cable box

I have been having issues since Monday, internet dropping every few hours, yesterday did it 4 to 5 times and today all day long until about 5pm when it just went down completely. i have been here before in the past few years and it resulted in the burnt cable inside the cable box coming to the home.

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I have tried that, they said they are unable to provide any refund as I should go to an Xfinity store to attempt to get one. Total <Edited: Language> as I work full time and have numerous children in sport activities everyday 🙄. Unsure of wha

user_0jwxgo

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5 hours ago

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Charged again when service has been terminated

Hi I replaced carriers a few weeks back and was specifically told that I will not be charged again, but I was charged our regular monthly payment on our old prior 4 phones again on June 2nd, I need this reversed

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This sounds like a Resolution issue with the hub itself...With all the updates Xfinity is currently doing to their hardware, traffic is being routed in different directions so this kind of issue is to sadly be expected.The same thing happens to my ro

user_5w43t7

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5 hours ago

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10-second latency spikes to Riot Games (Valorant) - routing issue at Independence, MO node

Hello Xfinity Support, I have an open ticket regarding latency spikes I'm experiencing while playing VALORANT. The spikes last under one second, reach 90-250ms, and occur exactly every 10 seconds. I've done extensive troubleshooting: Ran PingPlotter traces to Riot's servers Confirmed my home network

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Hello @user_qbrc9x thank you for taking the time to reach out on our community forum! Did you try the link that @BruceW shared?

XfinityAbby

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5 hours ago

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Xfinity email

I couldn’t log in my xfinity email is [Edited: "Personal Information"]

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Set up Hisense android tv

How do I set up an addl tv to my Xfinity account? Everything on the tv options refer to Google

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Xfinity Stream Website

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Can’t activate Peacock

I received an email saying I have Peacock. I clicked the link and it does not give me the ability to activate Peacock anywhere.

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Xfinity Stream Website

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user_glt597, It was a great pleasure to assist you today with resolving your duplicate account concern. We wish you a wonderful weekend ahead. Take care always!

XfinityNatalie

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5 hours ago

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Xfinity Support

Showing 2 accounts as active and was told in the Xfinity store that one was suppose to be closed.

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Xfinity Support

Dear Customer Service, I am writing to dispute the continued billing of mobile number 202525XXXX, which I requested to be canceled on January 31. On January 31, before permanently leaving the United States and returning to my home country, I contacted your call center and requested the cancellation

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Plan

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UPDATE: Upon further investigation of the Hub outside, I have noticed that the area surrounding the Hub itself was dug up...I have a VERY strong suspicion (along with an Xfinity Tech my room mate spoke to in person) that my Buried Line was Damaged d

user_5w43t7

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5 hours ago

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Maintenance June 2026

Ever since this maintenance took place, I have been without internet access. --My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)-- I have done every single troubleshooting step, nothing. I h

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I do understand how important it is to have this issue resolved as soon as possible. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" i

XfinityDuron

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5 hours ago

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Trying to contact about a severed line

We have a damaged internet line on our property. It is both cut and exposed. When we call customer support I am unable to get to a representative because there is a “current outage” in my area. The AI voice has hung up on me 6 times. I am not seeing the direct message option on the forum page like p

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Trying to contact about a severed line

We have a damaged internet line on our property. It is both cut and exposed. When we call customer support I am unable to get to a representative because there is a “current outage” in my area. The AI voice has hung up on me 6 times. I am not seeing the direct message option on the forum page like p

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Customer Service

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user_5w43t7 - Thank you so much for taking the time to share your feedback—I completely understand how important it is to have this resolved, especially if you’ve been unable to fully enjoy your services.Please know that when we work toge

XfinityThomasA

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6 hours ago

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Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.

I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service

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Hello Jcgoallorans, thank you for reaching out here in our Xfinity Community forum. I am sorry to hear about the issues you are having, and I am happy to take a look and see if we can get you some help sooner. Please send our team a direct mess

XfinityJeffB

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6 hours ago

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No TV or internet - burnt cable in cable box

I have been having issues since Monday, internet dropping every few hours, yesterday did it 4 to 5 times and today all day long until about 5pm when it just went down completely. i have been here before in the past few years and it resulted in the burnt cable inside the cable box coming to the home.

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@user_h8ar87 I understand that this is frustrating. I would be happy to take a look at your account. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon loc

XfinityAbby

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6 hours ago

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Can’t make a payment

It won’t let me make a payment online For months a months a months

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No failed payments ever. they did 4 escalation tickets and no resolution. They said nothing can be done. I've already arranged ATT for internet for next week and then once internet is in the home i'll cancel all my Xfinity and sign up w/ You tube tv.

user_h8ar87

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6 hours ago

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Can’t make a payment

It won’t let me make a payment online For months a months a months

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@XfinityOrlandoM "our system is always monitoring the connection to the customer's home, the schedule team will reach out to you to see if you're still having issues or not" Really? I have been without service now for 12 days...no one has bot

user_5w43t7

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6 hours ago

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Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.

I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service

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Is there no way to reach a human by phone!?

user_r5j6n6

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6 hours ago

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Cancel service

I'm trying to cancel this service entirely. The phone number is not getting anywhere just a bot that keeps hanging on me. Internet is working I'm done I want out both canceling Internet and mobile entirely

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