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Thank you again. I will pas this one. Have a great night, and thank you for being the best part of Xfinity.
Costumer service
Recently wasn’t thinking about changing my mobile service until I went to the Xfinity store, had amazing service from Rene Garcia and Shelia Coleman. Highly recommend if you have had a phone service that has changed prices as xfinity mobile service has great deals!
Question
Hello there @user_9yj8ea, I will be more than happy to help you with your Peacock concerns, to begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sig
Can't activate Peacock subscription
When I go to https://www.xfinity.com/yoursubscriptions Peacock is not there as an option. I can't figure out how to actually get it activated. When I'm at https://www.xfinity.com/digital/entertainment-management/internet it says You have subscriptions that require activation.Activate now But then ta
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I got it after getting a contract from a promo, it included Disney Plus and Hulu as well.
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
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From what I can see, I should be able to get it as a platinum member.
Can't activate Peacock subscription
When I go to https://www.xfinity.com/yoursubscriptions Peacock is not there as an option. I can't figure out how to actually get it activated. When I'm at https://www.xfinity.com/digital/entertainment-management/internet it says You have subscriptions that require activation.Activate now But then ta
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Customer Service
I recently used Xfinity chat to sign up for service and it has been a complete disaster. I informed them we are a new duplex and my neighbor already has your service. I gave them my address and they never used the unit number that was given. Because of this they think my neighbor and I were trying t
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Customer Service
Here is the store address and location 3145 S Ashland AveSte 8Chicago, IL 60608United States
Costumer service
Recently wasn’t thinking about changing my mobile service until I went to the Xfinity store, had amazing service from Rene Garcia and Shelia Coleman. Highly recommend if you have had a phone service that has changed prices as xfinity mobile service has great deals!
Question
user_9yj8ea. Do you have Peacock as part of a promotional subscription (Gig, Xfinity Membership)?
Can't activate Peacock subscription
When I go to https://www.xfinity.com/yoursubscriptions Peacock is not there as an option. I can't figure out how to actually get it activated. When I'm at https://www.xfinity.com/digital/entertainment-management/internet it says You have subscriptions that require activation.Activate now But then ta
Question
My identity was stolen. Reported. Still being sent to collections.
I don’t know what else to do and would like some help. Several months ago someone stole my identity and used it to open an Xfinity account in another state (I am a customer). I only found out when it showed up on my credit report. I worked with that collections company to get it removed from my repo
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Customer Service
user_MM10, Thank you for reaching out and creating a new post. Have you had a chance to reivew @BruceW's input? From our end, have you had any visits in the past year or any tickets opened? Any updates or changes since you made this post?
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
Question
Can't activate Peacock subscription
When I go to https://www.xfinity.com/yoursubscriptions Peacock is not there as an option. I can't figure out how to actually get it activated. When I'm at https://www.xfinity.com/digital/entertainment-management/internet it says You have subscriptions that require activation.Activate now But then ta
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Customer Service
I was having the same problem. We have two mydisney accounts. I would type in the correct account with the Unlimited subscription. When the app would ask for a password or do biometric sign in, I would do biometric and the app would automatically sig
ESPN Unlimited
Every time I try to access ESPN Unlimited content through the ESPN app I get sent to a page asking me to look at options to purchase a plan even though I am signed into my Disney/ESPN account and signed in through my cable provider (Xfinity). I have logged out of both and logged back in, have comple
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90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
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Customer Service
You definitely have that option as well as our team at any local Xfinity office would be happy to help you as best they can, though I can't guarantee that they'd be able to retroactively add any promotion they don't have reference to themselves. If y
Not receiving payment for the remaining balance on my phones to port over to you.
I switched my mobile service from Verizon to you guys back in May and I was told that the remaining balance on my phones with Verizon would get paid off. Now, a month and a half later I am being charged by Verizon for the phones as they have not been paid off. I have called customer service and they
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return address
I returned a phone as I changed my mind and stopped xfinity service. Phone is now coming back to me marked return to sender no number what is the mailing address for returns
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Devices
Can I just go into the store?
Not receiving payment for the remaining balance on my phones to port over to you.
I switched my mobile service from Verizon to you guys back in May and I was told that the remaining balance on my phones with Verizon would get paid off. Now, a month and a half later I am being charged by Verizon for the phones as they have not been paid off. I have called customer service and they
Question
That is good to hear. 1 last question, can I get the location/address/city, state?
Costumer service
Recently wasn’t thinking about changing my mobile service until I went to the Xfinity store, had amazing service from Rene Garcia and Shelia Coleman. Highly recommend if you have had a phone service that has changed prices as xfinity mobile service has great deals!
Question
Unresolved issue, deactivated phone line, false promises, terrible customer service
An unauthorized purchase of an iPhone and an Apple Watch was made on my Xfinity Mobile account. I reported this to Xfinity right away. I was told to refuse the order, and they were listing it as fraud. They gave me a ticket number to follow up on. After a week, my mobile line was deactivated, a phon
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Plan
I did have other questions and concerns but they answered all of them and took the time to explain it as well, which was great highly recommend.
Costumer service
Recently wasn’t thinking about changing my mobile service until I went to the Xfinity store, had amazing service from Rene Garcia and Shelia Coleman. Highly recommend if you have had a phone service that has changed prices as xfinity mobile service has great deals!
Question
@user_wi97xv, thanks for posting on our Xfinity Community Forums! There are a few options for getting Peacock Premium with Xfinity. How did you qualify for Peacock Premium with Xfinity?
XfinityAbel
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90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
Question