Xfinity Community Forum

Moved here.

EG

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2 hours ago

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Existing Customer Looking for Better Internet Pricing

Subject: Existing Customer Looking for Better Internet Pricing I'm a longtime Xfinity customer with both internet and mobile service. Currently, I'm paying $100 per month for 1.2 Gig internet, including unlimited data and the Xfinity WiFi Gateway. I also have two Xfinity Mobile lines costing another

Question

Thank you for reaching out to us @Casiopea400! Thank you for providing such a detailed breakdown of your testing. One item I'd like to address right away is the Bridge Mode concern. For the current XB10 configuration used with our FDX symmetrical int

XfinityAldrik

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2 hours ago

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XB10: 2 Gbps symmetrical plan: download capped at ~300 M with clean signal, and Bridge Mode leaves NAT active (no DHCP lease to my router)

I upgraded to the 2 Gbps symmetrical plan this week and swapped my customer-owned DOCSIS 3.1 modem for an Xfinity XB10 (model CGM601TCOM, firmware Prod_25.1_PD, Mercer Island WA). I have two separate issues and would appreciate an Official Employee looking at the provisioning on my account. Issue 1

Question

Moved here.

EG

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2 hours ago

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Please cancel my xfinity services

I am no longer in the US. I have been trying to cancel it for months to no avail. Please cancel it. I no longer use it and there's no way to do it. I tried the chatbox and agent, and that doesn't work either. I no longer have a card listed, and I'm still being charged. I'm very frustrated.

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I changed my Yahoo password 2 days ago (Oct 7, 2026). Keep in mind, however, that this problem began immediately after I was migrated to Yahoo Mail several months ago. I thought it might eventually be resolved as more Comcast customers were migrated,

user_absq9k

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2 hours ago

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Since migration to Yahoo, inbound mail delayed 6–26 minutes at Comcast inbound servers (resimta), not at Yahoo

Since my @comcast.net mailbox was migrated to Yahoo Mail, mail from large senders (Gmail, Experian/Salesforce) is delayed 6 to 26 minutes. I've checked the full headers. In every case, the delay is before Comcast's inbound servers (resimta-*.sys.comcast.net) accept the message. Once Comcast accepts

Question

user_2nise0 Thank you again for the chance to get you taken care of with that equipment swap. Stop back in again anytime you need help; we are always here.

XfinityAmandaB

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2 hours ago

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Request for EPON COAM Provisioning - Nokia NKFN11AEL to Third-Party Router

Hello, I need help with provisionong Nokia NKFN11AEL to connect my personal router directloy to the ONU. Could you please help me with this? Thanks you.

Question

dw.a612, since we have you in a private chat already, I'm going to circle back there since we are discussing your account and profile.

XfinityVianney

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2 hours ago

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Migration to Yahoo email (alert)

If you are an Xfinity customer with email, here is some information if you have NOT yet accepted the Invite to move your email over to Yahoo.I just spoke with 3rd tier support after complaining about their lack of help answering questions such as "when will the invite come" and once it comes "how ma

Question

I appreciate you rechecking those episodes, @user_p80evm. You are correct that if they are not marked by the Network as new or repeat, our system treats them as a new recording. This ensures you don't miss any new episodes since we are uncertain if t

XfinityRay

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2 hours ago

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DVR recording issue

When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.

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Actually, the ones that it records don't say "new" or "repeat". I just rechecked that. The ones that come up when I want to record all new episodes are the new episodes as well as all the ones that are not marked "new" or "repeat". For example, on Co

user_p80evm

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2 hours ago

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DVR recording issue

When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.

Question

I did not choose that ID. How do I change it to what I want?

dw.a612

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2 hours ago

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Migration to Yahoo email (alert)

If you are an Xfinity customer with email, here is some information if you have NOT yet accepted the Invite to move your email over to Yahoo.I just spoke with 3rd tier support after complaining about their lack of help answering questions such as "when will the invite come" and once it comes "how ma

Question

user_r5m2zr, Thank you for reaching out and creating a new post. We aren't able to process the refund manually via check. As you can read here https://www.xfinity.com/support/articles/refunds-from-xfinity, we will attempt to refund the orginal p

XfinityVianney

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2 hours ago

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Refund

Can you mail us a check instead of a card

Question

I cannot use my xfinity email account. They wanted me to change to yahoo. I don't want to use a yahoo account. Xfinity also has my gmail address, but when I try to get anything done through it, I can't do that, either. So I just cancelled my account.

dw.a612

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2 hours ago

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Migration to Yahoo email (alert)

If you are an Xfinity customer with email, here is some information if you have NOT yet accepted the Invite to move your email over to Yahoo.I just spoke with 3rd tier support after complaining about their lack of help answering questions such as "when will the invite come" and once it comes "how ma

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Complimentary peacock activation

Hello I'm a diamond member and I had complimentary Peacock premium. I recently moved and my free peacock subscription is no longer activated. I tried activating it with my new address, but I get an error saying "my Xfinity account is already linked to another peacock account." I've only used the one

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Getting Started

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I have the same issue and see an error that xfinity is having issues and to watch a different channel.

user_0h2kq0

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3 hours ago

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NHL Center Ice Issues

NHL Center Ice games lose connection several times per hour. This issue happened 3 years ago also, are we going to get credit for this? Cannot even watch a game without missing half of it.

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@Jetben900 Same here this is very alarming to see that this is an issue with others.

user_91k4bt

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3 hours ago

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

Question

Thanks for checking on that. I will sometimes see that when a new network picks up a show to air. Like TNT airing South Park when it would normally be on Comedy Central. Those will be marked as new when I check them, though repeats. We will need to f

XfinityRay

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3 hours ago

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DVR recording issue

When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.

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Refund

Can you mail us a check instead of a card

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Billing

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Hello user_1k9qae, thank you for reaching out to bring this to our attention. We appreciate your time, and we would like to get some more information regarding your experience. Please send us a direct message with your full name and complete se

XfinityJeffB

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3 hours ago

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File a complaint

I used your Xfinity app to easily upgrade my Samsung S22 (purchased from the Valley River Center location, in Eugene Oregon) to the S26+. It arrived fast and self activation was a breeze, thanks! Your official website states you are explicitly given the choice to "Drop off at the Xfinity Store" alon

Question

To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu

Again

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3 hours ago

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Unfixed service and still want to be paid

I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp

Question

user_uyu4ra Hello, I am sorry you are having issues with your new box. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value y

XfinityVictor

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3 hours ago

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new streaming box

I exchanged my streaming box at the local xfinity store today. I've hooked it up and after turning on the tv but am unable to navigate. The voice remote doesn't activate so I can't even try to pair the new handheld remote to the tv. What do I need to do to fix this?

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File a complaint

I used your Xfinity app to easily upgrade my Samsung S22 (purchased from the Valley River Center location, in Eugene Oregon) to the S26+. It arrived fast and self activation was a breeze, thanks! Your official website states you are explicitly given the choice to "Drop off at the Xfinity Store" alon

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Customer Service

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