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disconnect service
I am having trouble with the automated system to disconnect our service on August 30th, 2026. Cynthia Seibold 18101 Point Lookout Drive Apt. 444 Houston, Texas 77058 Disconnect date: August 30, 2026 Reason: Moving and no service required at new residence Please advise.
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Your Home Network
@XfinityAbby I started Xfinity service on 12/25. Never told I had to verify and finally on or around 5/26. Have been told it’s processing and would arrive via email within 2-3 weeks. Never received and spoke to someone else
Military $180 gift card incentive
I’ve been trying since 5/15/25 about receiving my gift card promised. I’ve been getting the runaround ever since. I verified military status on your website on 6/3/25 and was told to check my status in 2 weeks which I did and it was verified in your system. I was told I should receive it in an email
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@user_5hi8df I think you have to find a real Xfinity representative to help you - they should be able to hook you up if you are a diamond member.
Free Peacock streaming for Diamond members?
Hi, I've been an Xfinity subscriber for many years and am at Diamond status. From what I understand, we're supposed to have access to Peacock streaming, but I don't appear to. When I look at subscriptions, it seems I have to pay for the streaming services. Does the Diamond reward not actually exist
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I'm having this problem as well. I've done all of the troubleshooting steps suggested above, but I continue in a loop of "Join Xfinity Membership to continue" that doesn't resolve. I've tried both Chrome and Firefox and get the same results. And, ye
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Hello @user_8azklz we would be happy to help with an account review to see what options are available for the account. Please send us a direct message with your full name and service address so that we can assist you further. To do so, cli
Plan change request
My 12-month promotional discount ended this month and my rate went from $55 to $85 for 500 Mbps internet. I've been a member since August 2025. When I check my address on xfinity.com, the 5-Year Price Guarantee plans are showing 500 Mbps at $45/mo and 1 Gig at $50/mo. When I'm signed in to my accoun
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I can understand your frustration, Krewzer, but we truly appreciate you responding and letting us know! We'd be more than happy to take a closer look on our end to see if we can track down a way to get your cart emptied. Please send us a direct messa
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
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Hi can you please switch my subscription to the 1 Gig at $50/mo plan?
Plan change request
My 12-month promotional discount ended this month and my rate went from $55 to $85 for 500 Mbps internet. I've been a member since August 2025. When I check my address on xfinity.com, the 5-Year Price Guarantee plans are showing 500 Mbps at $45/mo and 1 Gig at $50/mo. When I'm signed in to my accoun
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Hello @user_p7ad1q thank you for taking the time to reach out on our community forum. I know sometimes it can be difficult to get through the phone on busy days, but we are happy to assist here. Is there something specific that you needed assistance
Actual customer service
I have been a customer since 2003 and was very happy with the service and I have seen it become the worst customer service of any company I pay to. I work for a retailer and track NPS and I am shocked what this company puts out as service. The actual TV and internet service is great and if I ever st
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Phone locked
After going back and forth many times, my phone status is still showing locked and Xfinity keeps saying it’s unlocked from their end. I transferred from Xfinity to T-Mobile and unable to use the device due to this. It’s frustrating and this is illegal keeping me hostage because i couldn’t use T-Mobi
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Devices
Actual customer service
I have been a customer since 2003 and was very happy with the service and I have seen it become the worst customer service of any company I pay to. I work for a retailer and track NPS and I am shocked what this company puts out as service. The actual TV and internet service is great and if I ever st
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Customer Service
Share status of my order #3726420295117072113,
Subject: URGENT: Order Paid in Store but Not Processed – Order #3726420295117072113 I am contacting you regarding a Samsung phone order placed yesterday (Order Number: 3726420295117072113). I paid for this order directly at an Xfinity retail store yesterday. The store agent explicitly promised me th
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Customer Service
similar thing happened to me when they paired it now there is an extra smart phone in my account with a random number and they are also still trying to charge me for one that was stolen from the package before it was even delivered. Phone reps are of
free smart watch scam FILING A COMPLAINT WITH FCC
Amazing to see how many people have been SCAMMED by Xfinity for the "FREE SMART WATCH". I have wasted 3 days on the phone with them. EACH time I must explain the problem EACH time the "rep" says the same thing! We Bought 2 iPhones in February, and the promotion was a "free smart watch" only pay $10/
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I hate to even respond to you but I must set the record straight for anyone else in the community that accesses this thread. Clearing the cache/cookies had no effect on clearing the cart. I even used a different browser to access the Xfinity s
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
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Hello there user_gx78u1, thanks for joining us here in the community forums! I'm truly sorry for the confusing experience you've had so far with the mixed information you received. While we're not able to override our billing system if an account is
Disappointed
I’ve been medically impaired and unfortunately unable to pay my phone bill I was sent an email on August 8th to make a payment to avoid disconnection I called in gave my last which was less than the amount due and made an arrangement for the remainder I was told once I paid the remaining balance my
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Moder Warfare Beta code gone
I just redeemed the modern warfare beta offer and the page refreshed before I had saved the code. I’ve logged out and back into the app and it the offer is not in my redeemed rewards and it doesn’t show the offer again
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Xfinity App
Thank you for posting on our community forums, user_ijzeim. I'm sorry to hear about the order status. We'd be happy to investigate this further. Could you please send our team a Direct Message with your name and service address? Our team can take a f
XfinityDilary
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Share status of my order #3726420295117072113,
Subject: URGENT: Order Paid in Store but Not Processed – Order #3726420295117072113 I am contacting you regarding a Samsung phone order placed yesterday (Order Number: 3726420295117072113). I paid for this order directly at an Xfinity retail store yesterday. The store agent explicitly promised me th
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