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Here is the entire story. We had bad tv pictures on all tv's (Pixeling). The tech measured the signal at the house and at the street. Said our existing line was bad. This was on June 19. He said we needed a new line. That line was run later but not c
status of a ticket
I have a temporary cable line that is on my lawn for 3 weeks. It needs to be buried. I believe the ticket is [Edited: "Personal Information"]
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I have no advice. I have adapted to Yahoo and pay to keep the zillions of ads they force on you:(
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_xdrn6j Thanks for that information. Can you try checking multiple email addresses for us? This will help us isolate which email account your Peacock was linked to.
Peacock for Platinum
Hello, I am a Platinum member and I have lost access after my membership was incorrectly dropped. I have performed all the troubleshooting listed on this forum but still cannot resolve. Please advise
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user_oi0uah Howdy! Thank you for taking the time to loop us in on this. Was the line installed 3 weeks ago, or replaced with an existing in ground line that is already there? The reason that I ask is that 3 weeks is honestly pretty common. In some ar
status of a ticket
I have a temporary cable line that is on my lawn for 3 weeks. It needs to be buried. I believe the ticket is [Edited: "Personal Information"]
Question
it tells me to pick a pick and asks for a credit card
Peacock for Platinum
Hello, I am a Platinum member and I have lost access after my membership was incorrectly dropped. I have performed all the troubleshooting listed on this forum but still cannot resolve. Please advise
Question
Greetings, @user_igggjr! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up your Xfinity Internet equipment. You have definitely come to the rig
Starter Kit - Xfinity WiFi Gateway inquiry
Hello, I'm reaching out because I need to set up Xfinity Wi-Fi. I understand I have two options to obtain the starter kit: visiting an Xfinity store or having it delivered. I just want the pickup process clarified first. I noticed that appointment slots are available for Saturdays and Sundays, but I
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No changes, adding information for reference sake -
Upload speed won't hold and packet loss - Xfinity assistant confirmed the street side network issue and packet loss.
We've been having an upload speed / packet loss issues for the past 9 days now. We've swapped modems, had two techs out, one line crew (this morning - which said the issue was fixed) and we're still having issues. I have a third tech coming tomorrow at 5pm, but we need the line crew to come out. I c
Question
status of a ticket
I have a temporary cable line that is on my lawn for 3 weeks. It needs to be buried. I believe the ticket is [Edited: "Personal Information"]
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Customer Service
Are you experiencing the same playback issues on the physical DVR, or does the issue appear to be isolated to the Cloud DVR? @moreorless
Version 8.15.1.3747 on FireTV issues
Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot
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My wife has just gotten off the phone with another customer service person who did nothing to resolve this issue for us. It is my intention to cancel all services and find another mobile phone service provider. this is absolutely ridiculous.
Phone stolen by fedex
I don't know what I have to do to get this issue resolved but it has been five days now and I have just been getting the run around from customer service every time I call or my wife calls. Fed ex delivered an empty box to our house! We have done all that has been asked of us. We have filed a police
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PS5 Connection Issues
I've tried to troubleshoot this with ChatGPT, but I still can't get things to work cleanly. I switched to Xfinity a few months ago and started having this problem. It took a while for me to put the two together. When I'm on the PS5, I never lose the full connection. If I'm in a game, I will stay in
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Your Home Network
user_gntpkm Thank you for sharing your experience. When I have worked with log in looping before it was due to an account transfer after a person moved, but we were able to get that sorted out. I'm showing that we also offer 2 HBO/HBO Max service opt
HBO Max Glitch
Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.
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Believe me, @Shshhshsjs, I get it! Want me to take a closer look and see what I can confirm from this end? If so, please send our team a direct message to continue. Thanks! How to send us a direct message: Click "Sign In" if necessary. Click the "
Old bill trouble
I recently changed addresses and I am unable to pay the last bill for my last address or access my old account in any way. How does xfinity expect me to pay a bill they actively refuse to let me access? Nothing on the app or website let's me switch accounts. Logging out then back in doesn't let me c
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Good morning @sparklingonyx, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the payment, but you have come to the right place for assistance with this issue. Could
2 scheduled payments for the same payment
We had scheduled a payment for our bill from last month because it was going to be late, as our paycheck dates have changed. After scheduling the payment we then got a notification a week later in the app saying that since it was overdue we needed to make another payment schedule for the overdue fee
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The service was just active today so the bill might not have updated. What confused me was receiving an email with my old xfinity ID saying I owed for this current month. My active account says I owe nothing. I just dont want xfinity claiming Im not
Old bill trouble
I recently changed addresses and I am unable to pay the last bill for my last address or access my old account in any way. How does xfinity expect me to pay a bill they actively refuse to let me access? Nothing on the app or website let's me switch accounts. Logging out then back in doesn't let me c
Question
Hey, @Shshhshsjs! Thanks for taking the time to create this post with your billing concern. I totally understand wanting that taken care of, and I'm glad you reached out :) If you transferred service when you moved, any previous balance (owed or cred
Old bill trouble
I recently changed addresses and I am unable to pay the last bill for my last address or access my old account in any way. How does xfinity expect me to pay a bill they actively refuse to let me access? Nothing on the app or website let's me switch accounts. Logging out then back in doesn't let me c
Question
2 scheduled payments for the same payment
We had scheduled a payment for our bill from last month because it was going to be late, as our paycheck dates have changed. After scheduling the payment we then got a notification a week later in the app saying that since it was overdue we needed to make another payment schedule for the overdue fee
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Billing
what is the status ofticket ECM0023869512
DeerbrookPlace
commented
1 hour ago
to the conversation:
0
0
: Exposed Cable in HOA Common Area – [Edited]
I am reporting an exposed orange Xfinity cable at [Edited: "Personal Information"] I do not live at this address. I am a board representative of the Deerbrook Place Townhome Owners Association, which owns and maintains the common-area lawn where the cable is located. The cable has been lying above g
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