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@user_27l63u Here is how you can clear your cache and cookies on the most common browsers: Google Chrome: Click the three dots in the top-right corner, select Delete browsing data, check the boxes for Cookies and Cached
Email full even though I deleted a third of the emails
I keep getting the warning that my mailbox is 98% full. I deleted two entire years worth of emails and that number has not gone down any. I have logged out and back in, deleted the trash, and restarted my computer. Any suggestions? Thank you
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xfinity support
Trying to get my bill lowered after being long standing customers for 25 years and i am very disappointed what happened to me. Initially I had done the online chat and received a rate I was satisfied with and that included keeping all services we currently have. In order to get the rate though the a
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Billing
Hey there user_86loz2, thanks for taking the time to post on our community forums! I'm not a fan of surprise charges either, so I can understand wanting to look into this. Our team would be more than happy to take a closer look! Please send us a dire
I'm getting charged $14 a month for a box I don't have
I've been using Tivos with cable cards for years and years. I just noticed I've been getting charged $14 a month for TV Box + Remote. I don't have an Xfinity box and I can't even remember the last time I had one. I need this removed.
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Hello @user_49bp0t, thank you for reaching out on our community forum, I understand how important it is to have a steady cable service and ensure that the cable in your yard is repaired! Please send us a direct message with your full name and addres
Can I get a technician to come to my house?
I’ve been receiving pixilation on my cable TV and noticed today that a cable from the pole to my house is sagging into my yard.
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Hi Richard, I note that you tried to help someone who who's an Xfinity Diamond member obtain free Peacock because he was having difficulty doing it himself. I also see that you told him, and the above poster to dm you with more details. You state th
Formal Complaint Regarding Misinterpretation of Promotion
I am writing to formally document and dispute a serious issue regarding my recent switch from Verizon to Xfinity Mobile, which was completed based on information that was later proven to be inaccurate. Prior to switching, I spoke directly with an Xfinity Mobile customer service representative by pho
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@XfinityAngie It doesn't work for everyone Angie. See my post about the iPhone SE. At the very least, you add the option to change my wifi online!
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
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What are you even giving me a warning about? I've been victimized by your employee and you're giving me some sort of warning? And what direct messages am I sending? I was contacted by someone in your Security Assurance department and have spoken with
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Outgoing Comcast Email is being marked as spam; Multiple calls to Security Assurance have not helped
My wife and I both have comcast emails. We both are now in a situation where we can receive emails from all sources but cannot successfully send outbound emails outside the comcast domain. The problem started when we were traveling in Australia so there was a thought that it was a location issue but
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I'm giving an update on this, because they tell you to send them a private message like they are helping you and they don't. Still same problem, they have not fixed this problem since I posted days ago, now I have a service for a new carrier i paid f
Xfinity Now Mobile.
[Edited: "Solicitation"] First off, you could never, EVER talk to a person via phone.You only can chat you have no choice and postpaid mobile , won't help you. Just like the previous person i have an account I have service, phone is working, but on the app it wants me to buy new service see my infor
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It doesn't work for everyone. The iPhone SE have two option under Display Zoom, default and larger text. When I change it to larger text, I can't even see the purple box. reducing the text size doesn't help either. Xfinity NEEDS to fix this!
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
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Doesn't feel like much of a "reward" or "free" when you have to pay $360/year for the free smartwatch. Why even bother putting out a presss release for this if it was going to be this half-baked?
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Concern moved here to the Xfinity App help section for assistance.
new xfinity app too large for my phone
when will you fix the xfinity app to allow smaller phone to edit wifi settings? The popup is so large the Share in the purple box is at the bottom of my screen. I CANNOT access "Edit WiFi settings"!
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Same. Called and was offered NOTHING. I have been a customer for at least 25 years. I am done. Just have to figure out what to switch it to.
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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Not only have they NOT fixed that problem with the Xfinity app, NOW they have removed the ability to edit my wifi setting online. I had to call Xfinity to have THEM CHANGE my wifi settings. This is ridiculous! The programmers came up with a pop up s
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
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equipment
hi, i got an email saying i have equipment to return but when i log into my account it does not show i have any devices to return. please advise.
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Customer Service
Trying to get 2 gig speed paying for
I have fiber internet. My optical network terminal has power in, fiber in, and cat out. (unlike normal cable "out") I have the xb8-t 2 telephone ports/3 one gig ports/1 2.5 gig port (marked in red), and one cable "in" . Correct installation is from OPT to xb8-t with cat cable provided by installer .
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Your Home Network
Peacock premium acceas for diamond subscriber
how do I access peacock premium? I am currently an xfinity diamond account holder which states that I should get have peacock premium for no extra cost, when I log on to the peacock app it does not show me as having premium membership to peacock just a standard membership and states to receive premi
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Customer Service
Hello @user_1ivy70, You cannot power multiple TV's with one box, You would need to use a different box on each TV or you can use the Xfinity stream app on any smart Tv's. Does this help clarify your question?
XfinityAbby
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Multiple tvs
We have an Xfinity XIONE – SC box. Does that power multiple TVs? We have another one.
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