Xfinity Community Forum

Phone concers

I've rebooted the modem and I can't call or receive calls. I've checked all wifi, airplane and Bluetooth and it's NOT WORKING!

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Network

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For the second time in five months, I am having this issue that says, “Password Incorrect, Enter the password for the IMAP Account “Comcast.” After spending hours, trying to fix this last time, I finally spoke with a Comcast employee who had me dele

maddog2010

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39 minutes ago

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IMAP password for Comcast account

I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!

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We would typically expect Standard Shipping to take 3 - 5 days at most, @user_zc69oe, so we are happy to investigate this further for you! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first

XfinitySara

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40 minutes ago

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No tracking number sent for gateway.

I changed my plan 5 days ago and was told the gateway was included and had been ordered. I have still not seen a tracking email for it and I think i was told it would arrive by yesterday.

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Internet and phone contract coming to an end

My promotional period for Internet and Home phone ends May 8. If my bill is to increase I wish to cancel services so I don't incur a new bill. If there are other options available please let me know.

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Sign-In and Account Management

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I have a CODA56 on the 1.2 gig plan. My download is fine, but upload is capped at exactly 40mbps. Someone, please help me to check if the Enhanced Speed billing code is on my account and force a next- Gen bootfile update to MAC address

user_qj714r

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42 minutes ago

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I have a CODA56 on the 1.2 Gig plan. My download is fine, but upload is capped at exactly 40 Mbps.

I have a CODA56 on the 1.2 Gig plan. My download is fine, but my upload is capped at exactly 40 Mbps.

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I, too, would like information on the refunds. If you are not paying Scripps then refund the customers. I am tired of this dispute. I know from contract negotiations, you know what you will accept, they know what they will accept.

user_hk17cl

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45 minutes ago

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scripps dispute

Scripps is CBS in my area. I have planned for months around watching the Masters this weekend. I WILL be looking at alternative entertainment providers other than Xfinity; especially considering how much we pay each month. Your dispute is ridiculous and you are using your customers as leverage. Tota

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No tracking number sent for gateway.

I changed my plan 5 days ago and was told the gateway was included and had been ordered. I have still not seen a tracking email for it and I think i was told it would arrive by yesterday.

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Customer Service

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So do we get some kind of credit for not receiving those channels?

user_41qqmd

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60 minutes ago

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Scripts missing

Are you offering a discount or making Peacock available for your customers?? This is very concerning that we are not getting a local news channel and a major broadcast channel of NBC.

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@user_ksitrc I appreciate you making us aware that you haven't received this gift card after signing up for our service in December. I would be more than happy to review your account to see what's causing this delay. Please send a direct message by c

XfinityRaul

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1 hour ago

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$50 virtual prepaid card promotion

When I signed up for Xfinity internet service in December, it was supposed to come with a $50 virtual prepaid card. It has now been over 14 weeks since activation, and I still have not received it. I checked the reward tracker and found no indication that the card has been delivered or is coming. Ho

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user_hcs15 Let's continue working on this together. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the &ldq

XfinityEmilyB

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1 hour ago

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“Your Xfinity account is already linked to another Peacock account. PPG_0017_5012221“

I’ve been having an ongoing issue; my Streamsaver subscription through Xfinity that I pay $18 per month for isn’t allowing me to activate my Peacock Premium account. It says it’s in “Activation required” status but when I try to activate it/login with my existing credentials through xfinity.com/your

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user_bckrib Hi there, we hear your frustration, and we’re really sorry this has been your experience. We know it’s upsetting to see your bill go up while you’re also missing channels, that’s not the experience we

XfinityAirelle

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1 hour ago

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money?

My bill went up, again. yet I have not had some channels for a couple of weeks. So when am I going to get a refund for the channels I don't have that I paid for? I also forgot how unfriendly your site is. I had to register to get logged in and had to agree to something that I couldn't read. Again no

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Sorry to hear that, @user_gzb1zp. Thanks for letting me know! We can certainly take a closer look and help move things along for you. Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signe

XfinitySara

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1 hour ago

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Transfer Wires to new pole

A drunk driver drove through my yard 4 months ago and hit the telephone pole. The town installed a new pole. All wires have been transferred from the old pole to the new pole - except Verizon & Xfinity/Comcast. The town cannot remove the old pole until this transfer occurs. This was 4 months ago. Th

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Hello user_m3fiaj thank you so much for reaching out here3 via our Xfinity Forums and providing this feedback! It’s easy to submit kudos or a thank you about one of our products and features or one of our employees. Email us at th

XfinityAlfonso

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1 hour ago

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Internet access recover

My cable was shut off due to non payment. After making my payment I have cable but no internet yet.

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@marias1102 - That sounds stressful, especially when you have confirmation codes but no visible results. Thank you for letting us know! Because this transition is happening in phases through 2026, many users are running into similar "sync" delays. He

XfinitySara

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1 hour ago

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No longer have an email account all my emails have been deleted.. Yahoo transfer hasn't been updated have confirmation

Have confirmation codes from Xfinity and Yahoo no results about the confusion.

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Hi there, @user_oi0mh2. Thanks for reaching out to us here on the Community Forum. I'm not sure of the context of your inquiry to be sure, but if your account has a credit balance, then that would go towards your next billing cycle. If the account is

XfinityFrank

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1 hour ago

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Credit balance and credit adjustment

Do i have to pay the credit balance and the adjustment

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money?

My bill went up, again. yet I have not had some channels for a couple of weeks. So when am I going to get a refund for the channels I don't have that I paid for? I also forgot how unfriendly your site is. I had to register to get logged in and had to agree to something that I couldn't read. Again no

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Billing

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Compliment for Francisco

I just wanted to drop a note and tell you that. Francisco helped us with our Google phones. We bought them there at your store and the last agent we had didn't want to help us because she says their sales people and not service people. We bought the phones there and we just walked out. But Francisco

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Xfinity Compliments

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Hi Emily B, thank you for the quick reply. No, I’ve always used the same Gmail email address for my account.

user_hcs15

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1 hour ago

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“Your Xfinity account is already linked to another Peacock account. PPG_0017_5012221“

I’ve been having an ongoing issue; my Streamsaver subscription through Xfinity that I pay $18 per month for isn’t allowing me to activate my Peacock Premium account. It says it’s in “Activation required” status but when I try to activate it/login with my existing credentials through xfinity.com/your

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Credit balance and credit adjustment

Do i have to pay the credit balance and the adjustment

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Billing

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$50 virtual prepaid card promotion

When I signed up for Xfinity internet service in December, it was supposed to come with a $50 virtual prepaid card. It has now been over 14 weeks since activation, and I still have not received it. I checked the reward tracker and found no indication that the card has been delivered or is coming. Ho

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Customer Service

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