Xfinity Community Forum

user_gfn7xi Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

XfinityVictor

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2 hours ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

Question

Hi there, and thanks for reaching out here on the community forums, user_ouztac! We're sorry to see you go, but we can absolutely help with getting your account is squared away. Please send us a direct message with your full name, name on the account

XfinitySean

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3 hours ago

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Need help cancelling Internet service online

Hi, I have already moved abroad and no longer live at my previous U.S. residence and no longer need my Xfinity Internet service. I tried using the Xfinity Assistant to cancel my service, but it only offered a phone call or callback. Since I no longer have a U.S. phone number, I would therefore like

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@user_81vxyh Uninstall Google messages and reinstall. Worked for me but I lost a lot of messages. Please respond if it fixes it for you. I'm curious

user_2hinf0

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3 hours ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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Mine also isnt working. Not since August 26th. What will fix it? Because the cleaning cache isnt working.

user_81vxyh

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3 hours ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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There is no chat icon.

user_a972zk

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3 hours ago

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Existing customer wants to transition to internet Essenitals due to hardship.

Hello, I am an existing customer looking for help transitioning my current internet service to the Internet Essentials program due to financial hardship. I qualify for the program, but when I called customer service, the phone agents got confused about

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Need help cancelling Internet service online

Hi, I have already moved abroad and no longer live at my previous U.S. residence and no longer need my Xfinity Internet service. I tried using the Xfinity Assistant to cancel my service, but it only offered a phone call or callback. Since I no longer have a U.S. phone number, I would therefore like

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Customer Service

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@XfinityVictor no, its not connected to a splitter

user_gfn7xi

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3 hours ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

Question

user_gfn7xi Is the equipment connected to a splitter?

XfinityVictor

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3 hours ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

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I'll try that. Otherwise I found a convenient store for returns. Thank you!

AliciaB

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3 hours ago

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Cannot get UPS return label because no device is listed!

I'm trying to return my Flex Box with a UPS label, but on the Xfinity Return page, no device is listed and therefore I cannot select anything to return! Harika in chat says they can't do anything about it!?! Can anyone at Xfinity help me get a UPS label? I want to return this but I don't want to wai

Question

Thanks for taking time to reach out on our Xfinity Community Forums page, @user_lpobs8. Beginning January 2025, inactive Xfinity Email (comcast.net email) accounts will be closed after a 90-day window of notifications. Here is some more info on our X

XfinityAbel

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3 hours ago

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email

I am trying to access a very old email but it is not allowing me to since the email has been inactivated for several years. can you help me access this email?

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@XfinityJeniece yes I still have issues disconnecting! Please kindly assist.. kindly also check DM for private details. i also contacted my roomate back in the US, I attempted to add her to be one of the account managers, but it didn’t work, it sa

user_h3747p

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3 hours ago

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Xfinity Support

I am abroad, but I would like to cancel my Xfinity Mobile membership and phone number. Any idea what I should do as I cannot make an international dial to the US?

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Thanks for trying those troubleshooting steps, @user_43gux1. Are you only having issues with your email on Apple? Are you able to access your emails directly through our website?

XfinityJeniece

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3 hours ago

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outgoing mail servers not working

I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro

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And the ping is really unstable.

user_gfn7xi

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3 hours ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

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@XfinityVictor I’ve used an app called exitlag to see if it’s going to make my ping better, but I noticed it’s not just that simple, so I started to use ping plotter, and windows cmd(ping 8.8.8.8 -t, ping 192.168.1.1 -t) and found out it’s isp’s pro

user_gfn7xi

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3 hours ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

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Just sent it. Waiting for someone to respond

user_k16rqd

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3 hours ago

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Waitlist Error

Trying to select a time for waitlist and it says We don't understand your request, Reply with the command: waitlist to get the waitlist details.

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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3 hours ago

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internet speed

I have the 2100 mbps download speed plan (the fastest plan offered). I receive emails from xfinity regularly stating that they measured my speed at, or above, plan speed. I just received one today that said they tested our connection at 2390 mbps. Our internet connection is PAINFULLY SLOW, all the t

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@user_jfk28 @Again So my mail is not forwarded from Comcast, it just bypasses Comcast Completely? You still have your @comcast.net email address, it's just on the Yahoo servers, so basically, it does bypass Comcast completely

Again

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3 hours ago

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Forwarding

First off I have to say switching my email to Yahoo was a major bad mistake. I want to use a another email provider. How do I get Comcast to forward to something other than Yahoo?

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I am so sorry your Wi-Fi has dropped four times this week! I know how incredibly disruptive that is to your routine @user_k3snf0. Have you had a chance to check to see if there is an active service interruption in the Xfinity App? It would automatica

XfinityQuemekia

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3 hours ago

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Offline

This 4th time this week my wifi when offline why?

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Lost access via public hotspot in San Francisco

I have been using the public hotspot next to my home in San Francisco without many problems -- I prefer it because it does not use my plan's data. Yesterday it stopped working and has not come back. I called tech support and after waiting on hold for about half an hour I got a clueless guy who did n

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Your Home Network

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We can help! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. How to Send Us a

XfinitySeth

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3 hours ago

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Waitlist Error

Trying to select a time for waitlist and it says We don't understand your request, Reply with the command: waitlist to get the waitlist details.

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