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Good morning @user_hnsg2710 I have replied to your Direct Message
Add spouse's name to the internet bill
Hello, Looking for assistance to add spouse's name on the bill so that the billing statement reflects both our names so that it can be used as a proof of residency. Thank you in advance.
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I can take a look at your accounts but if that was on your first account as a promotion it would not be included on your new account if not eligible for that promotion. @Ms_CherB I will leave you instructions on how to initiate the message with us! I
Mistakenly linked accounts
I called earlier and was supposed to be switched to the $50/5 yrs gig plan. Instead of switching to the new internet plan, a second account was added at the same address. Now, I assume I will be double billed. Is there any way to cancel my original plan and keep the $50 one? I also have NowTV but wi
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@user_5wegsh You're in the right place for help. Yes autopay can take up to 45 days to activate after sign up. The discount will show up once the autopay starts. Rest assured you will not be double charged. I have a link that goes into how autopay wo
internet signup autopay
I'm attempting to sign up for 500mbps internet service. The terms quote $45/mo plus taxes if I use autopay with a checking account, and sign up for paperless billing. I connected my checking account and signed up for paperless billing. But when I move to the last page for signup confirmation, it sho
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Was told incorrect information during a Hardship
I contacted Xfinity through chat about student discounts and was told if I verify and go to a store the price would be the student price. The wonderful people at the store told me that in order for me to get the student discount I would have to cancel my service for 90 days and then sign up as a new
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Customer Service
I did look that up in the interim here and it's definitely my gmail address. It seems to just be an endless loop of me trying to add it, it already being there, but still getting this error. And thank you so much for your response!
I can't get to certain parts of my account online
The page says to verify my email and phone number so you can log me in "securely". I'm already logged in, and everything is already verified. This happens in several places, for instance trying to add a new account to link for auto payments. This is the error: You can't add a new payment method yet
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Hello @user_cv664p, thank you for taking the time to leave a post. Sorry to hear about the frustration you've been dealing with. I can completely understand why you'd be upset after being told not to worry about the original equipment, only to later
Xfinity, Money Back?
Can I get my money back? I set up xfinity 3 years ago, they delivered equipment to a completely wrong address. I went it to talk with them, they gave me new equipment and told me not to worry about the wrongly delivered equipment. 6 months later, I start seeing an extra $15 per month. I try to do cu
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we’ve all contacted EA and it’s just xfinity.
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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@user_0p3nfa your primary login ID can be a Gmail account or any other email address. If you do have a different primary ID, you can try looking it up using this article. https://www.xfinity.com/support/articles/how-to-change-your-username
I can't get to certain parts of my account online
The page says to verify my email and phone number so you can log me in "securely". I'm already logged in, and everything is already verified. This happens in several places, for instance trying to add a new account to link for auto payments. This is the error: You can't add a new payment method yet
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I got Peacock and Disney Plus along with the NowTv. I thought I was changing the price for my original package to $50 but it turned out that it was added as a whole separate account. There is now an account for $50 and one for $125 at my address.
Mistakenly linked accounts
I called earlier and was supposed to be switched to the $50/5 yrs gig plan. Instead of switching to the new internet plan, a second account was added at the same address. Now, I assume I will be double billed. Is there any way to cancel my original plan and keep the $50 one? I also have NowTV but wi
Question
user_vcsnjx Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
This company is full of liars and exploitation
I have been attempting to cancel my xfinity for MONTHS. Even after paying a "cancellation fee" and turning in my router they are still attempting to charge me for an overdue balance that I was not even at the residence for the duration of. I was told that paying the cancellation fee would waive the
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user_k3u3wx I appreciate you taking time out of your day to post on our Community Forum! You've reached the perfect place to get help with your Xfinity service. We try to provide transparent and accurate information every time you reach out, so I apo
Wishing I Can Get One Straight Answer From 5 People Not 5 Different Answers
I have tried to no avail for you all to make the situation whole. You have been deceitful at every level and have not provided adequate service or info when required. I need a contact at corporate to speak with directly regarding the lack of service and providing the proper info and needs to your cu
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Xfinity has failed its customers. 4 calls about my bill. 4 different answers. One call 45 minutes telling me she was making changes as we speak. Not one change. When I call "another" customer service, I was told everything sh
Customer Service Complaint
Whom can I speak to regarding a poor customer service complaint. I have the copies of thr chat log. The agent stated that they did not make derogatory comments. But recordings and screenshots do not lie. Whom can I speak to regard this. Just poor service.
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And then today my ticket is closed meaning a technician will not be out .
Bad Communication Skills
I had been without service for over a week at the time. So I scheduled for a technician to come out on a Sunday prior to that Sunday I called customer service Friday just to confirm my appointment. And they did. Fast forward the technician was scheduled for Sunday in between the times of 1pm to 3pm
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chat with live agent
Live agent please questions about new service for college students
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Customer Service
@XfinityChristy The problem has gotten worse. Yesterday I was unable to access a microsoft.com URL I needed to download an update for VSCode. I reached out again to an agent through the chat interface. I was told it would be worked on, but I only ha
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
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@user_e0uhz6 it seems like this server issue does happen with other ISPs as well. It is a possibility that those game servers have issues strictly with Xfinity IPs. Have you contacted EA at all?
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
Question
Xfinity, Money Back?
Can I get my money back? I set up xfinity 3 years ago, they delivered equipment to a completely wrong address. I went it to talk with them, they gave me new equipment and told me not to worry about the wrongly delivered equipment. 6 months later, I start seeing an extra $15 per month. I try to do cu
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Customer Service
I’ve been an Xfinity customer since 1992. It gives me no pleasure to leave a negative comment but here we are. This year, the NFL network will no longer be offered as an available channel on Xfinity or on a live stream through ESPN+. This is terribly
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NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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