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Automated system doesnt work
Tried calling about getting a second account for a different address and the system got to the point to when I call it refuses to connect me to anyone. Ive been a customer since 2017. This has turned into a joke
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Customer Service
Comcast email
I have not received any Comcast emails since Thursday. Can someone please help me? [Edited: Personal Information]
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Customer Service
Cancel service
I would like to cancel my internet subscription on 4/3/26
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Sign-In and Account Management
@user_xfcda5 Sure, I would be more than happy to assist you today and review your plan options. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon l
Need to cancel
I need cost to cancel end of April! I was told I could cancel without penalty at any time even though I questioned 12 months on contract. I’m sure you can pull up recording to verify.
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Need to cancel
I need cost to cancel end of April! I was told I could cancel without penalty at any time even though I questioned 12 months on contract. I’m sure you can pull up recording to verify.
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Customer Service
@NWSTOCK Thanks for reaching out to us regarding your Xfinity TV service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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user_j5477j, I can absolutely see why this would be frustrating. We are still here to help if you'd like to reach us directly. I can work to get more insight into the issues in the area. You can start by clicking the chat icon located in the top
Unsatisfied with my Xfinity experience
I have been a long standing customer of Comcast and I am a very dissatisfied customer. I pay >340 per month and have outages on a monthly basis (with no automatic refunds); very poor quality service. I also don’t understand why I don’t get reward benefits/points from my monthly payments. I don’t fee
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user_h42d5s,I can review the previous tickets and refund to help get us some clarity. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your for
Refund for xFinity charges that were made post-cancellation
Hello, xFinity has charged my account for several years after I requested cancellation. I have the following facts: 10/6/2022 Service cancellation is request. Email confirmation of the cancellation is received from xFinity Billing continued for 40 months Upon discovery, support was called in January
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chat
I have an account t at zip code 33442 and want to see my payments made since 12/31/25
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Billing
We are now at 6 hours since the "mini-outage" began today. I have received 2 messages to let me know everything was fixed to find out that it was not really. Now the predicted time is 7:50 pm and we have missed all the elite 8 basketball that
Unsatisfied with my Xfinity experience
I have been a long standing customer of Comcast and I am a very dissatisfied customer. I pay >340 per month and have outages on a monthly basis (with no automatic refunds); very poor quality service. I also don’t understand why I don’t get reward benefits/points from my monthly payments. I don’t fee
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Refund for xFinity charges that were made post-cancellation
Hello, xFinity has charged my account for several years after I requested cancellation. I have the following facts: 10/6/2022 Service cancellation is request. Email confirmation of the cancellation is received from xFinity Billing continued for 40 months Upon discovery, support was called in January
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Billing
I tried the troubleshooting tests first which concluded that my gateway is out of date. Thank you for your helpful input.
Unstable wifi
I am having issues, that when I Google them, tell me my wifi is unstable. I think I need a new gateway/modem as mine is quite old.
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XG1v4 Box Request
I would like to request a XG1v4 box. The version they gave me is horrible & does not stream well. Can you send me one?
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Guidelines
Thank you, @user_uqj1md for reaching out on our Xfinity Community forum with your concern. Is this $10.00 you pay for your school laptop to have internet through Xfinity? If so, is it somehow associated with your 'old' address, or tied to your
New address
I have a new address but would like to keep my internet at the same address. I pay 10.00 a month for internet for my school laptop. Is there a way I can use the 10 dollar month to stream you tube . For school purposes.
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user_ed12cd, hello there and thanks for reaching out. You will only lose DVR recordings if you change to a DVR option with lower space or remove it. We can also verify to see if your recordings are in a drive or in the cloud.
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Changes to account will dvr erase
If I downgrade some services like those movie channels I don't need and increase internet service. Will this erase my current dvr recordings if I make changes to some services? My current package does not exist anymore.
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