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I would like to remove the sports package that was recently added Mar 2026
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Channels and Programming
ANOTHER UPDATE: and we've made no progress. In 3 days. OR In a week and three days if I go back to when all of this started. Promised help - over and over again. Promised phone calls that did not happen. The WATCH tells time.&nb
Apple Watch from Xfinity - Such a Mess!
I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas
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Sorry for the confusion! The page I shared provides some insight on credits that may be applied for this situation: If you do not reach a new agreement, will I receive a credit? Xfinity members who pay a Broadcast TV fee and have lost access to a bro
How do I send a Direct Massage to Customer Support?
On April 9th I spoke to a rep over the phone in the billing department. I asked for a courtesy credit due to the Scripps feud and due to the fact that I no longer have NBC and haven't had it for 24 days now. This person told me that when my next bill came out I would either have the station back or
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Charges for equipment that I returned TWO years ago
in the Fall of 2024, I canceled my cable service and went to streaming only. Shortly after that, I returned ALL of the equipment I had for cable services because I no longer needed them. When I returned the equipment, I was not issued a receipt. I assure you that all of the equipment was returned, b
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Billing
We’re not able to call you ourselves from this channel, but are happy to continue assisting if you can send us a direct message. If you'd prefer to speak with someone over the phone, our Xfinity support teams can be reached at 800-934-6489.
Damage to Personal Property
We created a claim and haven’t heard anything back about a line going through our sewer line.
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Add myself to the growing pile, this is ridiculous and I understand this is newer Tech for Xfinity but seriously.. you wasted resources, labor, and customers patience on this when you already had a planned (XB10) Wifi 7/10Gbit upgrade that was releas
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Internet drops several times per hour during day, mostly better at night
Like the subject says. Had this problem last year and technician found ancient cable run to house, replaced it and fixed problem. I upgraded a couple months ago to 4K X1 boxes (and therefore all coax splitters have been removed from system), 1 gig internet plan, and home phone. Bought new router and
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Your Home Network
That's the same canned reply being given to everyone. I know what is going on. I asked you how to send a Direct Message. You didn't answer my question, and I was not given the discount promised.
How do I send a Direct Massage to Customer Support?
On April 9th I spoke to a rep over the phone in the billing department. I asked for a courtesy credit due to the Scripps feud and due to the fact that I no longer have NBC and haven't had it for 24 days now. This person told me that when my next bill came out I would either have the station back or
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@user_22ngpc Thanks for adding a post to the forum and sharing your experience with the Stream app. Customers can choose a video service with a cable box, or choose to go without a box and rely on the Xfinity Stream app. When that is chosen, the cust
Android Stream Issues.
Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u
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Hello @SiriusDark Thank you for the detailed report and traceroute data. We appreciate the time you took to document the IPv6 DNS resolution and routing behavior you’re seeing with au.download.windowsupdate.com. Looks like it has been a few day
IPv6 BGP Routing Issue - au.download.windowsupdate.com routed via AS6453 (Tata/Qwilt) instead of Akamai
Hello Comcast Network Team, I am a residential Xfinity customer in the Atlanta, GA area (Chamblee/Stone Mountain area based on tracert hops) experiencing a persistent IPv6 routing issue that is causing Windows Update downloads to fail. The Problem: When resolving au.download.windowsupdate.com over I
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Have someone call me. (Edited: Personal information)
Damage to Personal Property
We created a claim and haven’t heard anything back about a line going through our sewer line.
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@user_nekh66 Not sure what your career is but if your work ethic consists of something similar to "Customers are irritating just deal with it" and you're not fired then it must be a company that doesn't do very well ... without the customer what wou
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@user_voqu84, thanks for taking the time to post on our Xfinity Communities Forums page. While that number is valid, keep in mind that bad actors can use many techniques including caller ID spoofing to pretend to be us and perpetrate fraud. Personall
is 1-888-266-2278 a comcast number?
is 1-888-266-2278 a comcast number? I dialed this to talk to comcast, but am not sure if I am speaking to the official rep.
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An apology is not needed, but thank you for the info. Definitely not a waste of time if it helps someone else avoid the same pitfall. If we can be of further assistance, please reach out. Have a great night, and enjoy your dinner.
not a customer, but lines down in my yard, can't report it without an account #
All of the avenues I'm aware of to report a downed xfinity line require that I have an account number. Although I manage 2 residential properties, linked to my cell number, the problem is at my home. The problem began several weeks ago when xfinity lowered the lines so that a neighbors tree could be
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Thanks for the info! We haven't received any messages on our end yet. Please review the steps outlined for sending our support team a message, and we'll reply as soon as we receive it.
Damage to Personal Property
We created a claim and haven’t heard anything back about a line going through our sewer line.
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Hey there user_xztnhm, we appreciate you stopping by the community forums to reach out! I'm not the biggest fan of unexpected charges myself, so I can fully understand your frustration. Our team would be more than happy to see how we can help! Please
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Charges for equipment that I returned TWO years ago
in the Fall of 2024, I canceled my cable service and went to streaming only. Shortly after that, I returned ALL of the equipment I had for cable services because I no longer needed them. When I returned the equipment, I was not issued a receipt. I assure you that all of the equipment was returned, b
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