Xfinity Community Forum

Good evening user_q6lzg9 I do see you have reached out to us in direct message. We can gather some additional information to look into this further.

XfinityJon

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6 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

Question

Hello @user_s1lbwo, and appreciate you for reaching out to us on our Xfinity Community Forum! While we'd hate to see you leave, we understand your decision. To better know your situation, how long ago did you sign up for Xfinity Mobile? Xfinity Mobi

XfinityMelinda

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6 hours ago

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cancel xfinity mobile

Hi there, I would like to cancel my Xfinity Mobile service. The service has never been used but I'm being billed each month for it. I am overseas and cannot call the 1800 number for cancelling it. There is no way to cancel the service in the Xfinity app or web portal.

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I've been having this same exact issue for months. I believe my peacock account is linked to my comcast email address that i never use. Now that it is most likely inactive, i could never recover that account. Setting up a new peacock account with a

user_q6lzg9

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6 hours ago

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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@XfinityMelinda I have worked through all the steps multiple times with and without someone on the phone, no signal is being recieved. I have done everything already this is my last ditch effort to get help

user_gfa8cm

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7 hours ago

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This company does not care about their customers

I am a remote worker, and my internet was working perfectly fine last night. This morning, my service suddenly stopped working and would not reconnect. I spent hours troubleshooting the issue on my own, following every step that Xfinity instructed me to take. I then went to the Xfinity store and exc

Question

With a little bit of searching, I have found an easy way to do a speed test in the chrome browser. In google chrome open up a tab at google.com In the search field type internet speed test In the results you will see a disclosure that explains ho

user_will1

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7 hours ago

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Speed test

How do I check the speed test on my home xfinity speed test?

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There are no outages in my area I checked and the 3 people I talked to on the phone also checked. I have all my ducks in a row and did everything I could and now I am told to wait till Thursday for a technician, I could lose my job by then, there rea

user_gfa8cm

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7 hours ago

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This company does not care about their customers

I am a remote worker, and my internet was working perfectly fine last night. This morning, my service suddenly stopped working and would not reconnect. I spent hours troubleshooting the issue on my own, following every step that Xfinity instructed me to take. I then went to the Xfinity store and exc

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I ended it with Xfinity - I had a simple question and there is no customer service. They force you chat with a bot that repeats the same things over that do not even apply to my needs.

user_5v7g0w

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7 hours ago

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Non existent customer service!!!

I am honestly very frustrated and stressed about having to contact Xfinity again. My experience with this company over the past year has been terrible. The customer service feels practically non-existent — there are complicated logins, endless steps just to reach someone, and you often have to sched

Question

Hello @user_gfa8cm! I appreciate you posting on our Xfinity Community Forum. Thank you for sharing your experience. I can certainly understand how frustrating it would be to lose your connection unexpectedly, especially when you rely on your internet

XfinityMelinda

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7 hours ago

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This company does not care about their customers

I am a remote worker, and my internet was working perfectly fine last night. This morning, my service suddenly stopped working and would not reconnect. I spent hours troubleshooting the issue on my own, following every step that Xfinity instructed me to take. I then went to the Xfinity store and exc

Question

user_g7spz5 thank you for reaching out. I do see you have a direct message in to us. I will proceed with gathering additional information there, so that we can better assist you.

XfinityJon

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7 hours ago

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Peacock activation issue

I have issue with peacock activation. It gives me error message “Xfinity account is already linked to another Peacock account." I spoke with many different representatives from Xfinity and they tried unlinking it and relinking it but issue still persists. I tried using another peacock email address

Question

avkruse Hello, are you still having issues with Norton?

XfinityVictor

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7 hours ago

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Gear icon

Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere

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This company does not care about their customers

I am a remote worker, and my internet was working perfectly fine last night. This morning, my service suddenly stopped working and would not reconnect. I spent hours troubleshooting the issue on my own, following every step that Xfinity instructed me to take. I then went to the Xfinity store and exc

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Customer Service

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Thank you both for the information. I am also looking at the Netgear CM2050V. That may be a current cable modem while the Motorola may be discontinued.

user_mvh90p

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7 hours ago

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Motorola MT8733 cable modem compatibility with Xfinity voice

I just wanted to see if a Motorola MT8733 cable modem is compatible with Xfinity voice.

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Hello @user_mo9wru thank you for taking the time to reach out on our community forum. It sounds like there has been a lot going on in this case and I want to make sure we get everything resolved. When it comes to burying the line it usually takes abo

XfinityAbby

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8 hours ago

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They don’t do anything right

We have had Comcast for three weeks now. On July 12th they were supposed to be at the house between 1-3. I had family plans at 6pm. At 3, no one had shown up and no one had called to let us know what was happening. So I called them. They told me the tech was running late and would call in about an h

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Same for me. It is now working again. What a relief!

user_3q4som

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8 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

Question

Hi there user_dlq58w, thanks for reaching out here on the community forums! You can find steps to manage your saved payment methods here:https://www.xfinity.com/support/articles/my-account-app-manage-stored-paymentsIf you need to change the payment m

XfinitySean

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8 hours ago

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Change my payment card

Need to change my payment method

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They don’t do anything right

We have had Comcast for three weeks now. On July 12th they were supposed to be at the house between 1-3. I had family plans at 6pm. At 3, no one had shown up and no one had called to let us know what was happening. So I called them. They told me the tech was running late and would call in about an h

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Customer Service

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So my story on this is mostly the same as others: Before Xfinity gave me the ESPN Unlimited offer email and to activate it which occurred in April of 2026 ,I already had a ESPN Plus subscription which was to run from July 2025 to July 2026. ESPN Pl

user_afbba8

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8 hours ago

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

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I’ve spent an equal amount of wasted time trying to hold Disney+ accountable. No progress. They offered to switch me to ad-free for one month. That has helped, but the app still runs very slow and freezes.

user_a82f8r

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8 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Good evening @user_kpzut7! Appreciate you for taking the time to reach out on our Community Forum! Thank you for bringing Xfinity with you to your new home!❤️ We can definitely understand how frustrating it is to be unable to enjoy the Peacock subscr

XfinityMelinda

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8 hours ago

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Unable to Start peacock subscription

I had an Xfinity account in my old apartment that came with a free peacock subscription for a year. The year finished and I moved. In my new apartment, I started a new Xfinity plan that also came with a peacock subscription. When I try to link my account, I get this error “Your Xfinity account is al

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Ugh, here we go again. Every agent responds without reading anything above. I have been communicating with the corporate customer service weekly. They know it’s an issue and have no solution as it’s a Disney+ app problem. Plan seems to be to offer t

user_a82f8r

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8 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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