Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (530.9K)
Hi there @user_ii20t4 once we get your account verified, we would be happy to review your account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Di
Student Internet Discount Expired
I verified my student status through SheerID, but because I am an existing customer whose promo expired, the website removed the discount at checkout. Can an employee help me transition my account?
Question
@user_ucg3ny That person you spoke with is correct. Both our internet essentials and introductory offers require either 90 days without service or a transfer of service to qualify for those. But if you are interested in a cheaper alternative
Being Eligible for Internet Essentials
I don't quite understand the xfinity pricing models for internet only service. I am a low income xfinity customer on snap, energy and house assistance. I work temporary employment with varying income so I keep my expense as low as possible. This year my internet only plan went from $35 to $55 and no
Question
returned equipment, have receipt, was charged $150
This may be confusing because I'm logging into my Xfinity account in Florida, but my question is for my closed Xfinity account from Palo Alto, CA. I closed that account back in June 2026. I returned the equipment and was still charged $150. I can send you a copy of the receipt and the cc charge. Can
Question
•
Customer Service
A common way a direct message may not get to our team is if you are sending it to a specific agent in the "to" line. You want to make sure you direct your message to "xfinity Support" and not a specific user. That will filter your direct message to o
xfinity store feedback for Lowell MA
Hello I was in the Lowell MA store today. Your seating is TERRIBLE for a person with hips issues such as myself. Either TOO low which can dislocate my hips or bar stools which are TOO tall! How about a few normal height seating for us "old geezers"
Question
So I assume that a credit card is not a valid form of automatic payment, correct?
$40 per month 5 years guaranteed
Hi, I need help with a billing correction. I signed up for a plan that is guaranteed at $40 per month for 5 years, but my upcoming bill is showing $50. Since this is a 5‑year guaranteed rate, the price should not change. Please correct my account so the monthly charge reflects the guaranteed $40 rat
Question
Hello @user_hpbr6s, we would be happy to review your bill with you after completing a quick account verification. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "D
Bill credit
I was promised a bill credit for 3 months and they have just been giving me the run around for over 2.5 hours on the phone. I keep asking to speak to a supervisor, after holding for long lengths of time I’ve either been hung up on or transferred to the wrong department with no supervisor present.
Question
Fix the problem that’s mentioned multiple times please!
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
Question
@user_12p03r Thanks for reaching out to us, we do apologize for any inconvenience. The offer for $40.00 comes with signing up for automatic payment with a checking account, as you would get a $10.00 discount for the paperless billing and automatic p
$40 per month 5 years guaranteed
Hi, I need help with a billing correction. I signed up for a plan that is guaranteed at $40 per month for 5 years, but my upcoming bill is showing $50. Since this is a 5‑year guaranteed rate, the price should not change. Please correct my account so the monthly charge reflects the guaranteed $40 rat
Question
user_oyados I'm sorry to hear that service couldn't be installed to your home, and can understand the billing frustration there. Our team can help look further into this for you. Please send our team a direct message with your full name and address.
Billed $45.67 for service never installed, chat agent refused to open a case
My home has no coax connection, so Xfinity service was never installed despite several technician visits. Xfinity credited my account twice for the problem. I ordered disconnection on Sept 17, but I was billed $45.67 for Sept 18 to Oct 17. On Sept 29, a chat agent said the charges were valid, wouldn
Question
Hi there @user_ojclark4 Thank you so much for reaching out on our Xfinity Community Forum I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. &em
Xfinity Support
Hi! I need help transferring my existing Xfinity service to my new address today. The online Move process recognizes my new address, but the “Keep Moving” button does nothing, and Xfinity Assistant keeps sending me in circles. I want to keep my existing 500 Mbps plan and current gateway and self-ins
Question
@user_944fl3 I would be more than happy to review your account to see what's the status of this work order. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click o
Where is my technician
I need to know where my XFINITY technician is, I have been waiting since 1039 am. It’s now 1135
Question
Forget it! Too much trouble and waste of time this forum is!!
xfinity store feedback for Lowell MA
Hello I was in the Lowell MA store today. Your seating is TERRIBLE for a person with hips issues such as myself. Either TOO low which can dislocate my hips or bar stools which are TOO tall! How about a few normal height seating for us "old geezers"
Question
Antminer connection issues
I’ve connected my Antminer ASIC to my Xfinity XB6 Gateway via a Linksys NH1005 ethernet switch, and assigned the Antminer a static IP address. The Gateway’s admin page shows the Antminer as a connected device, but offline. I’ve gone through numerous steps to force the Gateway to talk to the Antminer
Question
•
Your Home Network
Being Eligible for Internet Essentials
I don't quite understand the xfinity pricing models for internet only service. I am a low income xfinity customer on snap, energy and house assistance. I work temporary employment with varying income so I keep my expense as low as possible. This year my internet only plan went from $35 to $55 and no
Question
•
Customer Service
@binaural2000, I completely understand your frustration, especially since you’ve seen this issue continue for two months and feel it needs attention beyond individual troubleshooting. While general concerns can be discussed publicly, we cannot
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Student Internet Discount Expired
I verified my student status through SheerID, but because I am an existing customer whose promo expired, the website removed the discount at checkout. Can an employee help me transition my account?
Question

Are you trying to get a new phone and a cell plan? If so, that's why a state issued ID is required. It's to prevent fraud or to process certain transactions. Nobody here can make an exception for you. Your option is to purchase a phone and a prepaid
DreamSayerZ
commented
28 minutes ago
to the conversation:
0
0
My identity cannot be verified because I have a foreign passport
Dear Xfinity Customer Relations Team, I am submitting a formal complaint regarding my experience attempting to complete an Xfinity Mobile order as an existing customer. I am deeply disappointed by the lack of assistance, flexibility, and meaningful resolution offered to me despite my established rel
Question