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This is a Xfinity problem. Search the web and you will find numerous posts about this problem. For an internet service provider xfinity has a miserable website and connection. Constant proble they try to blame on peoples computers.
400 bad request on chrome
I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.
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High Latency During Peak Hours
I am consistently getting high latency between peak hours (7 PM - 9:30 PM) almost everyday. My ping will shoot up from around 20-30ms to 200+ ms, making online gaming extremely difficult. To be quite honest, this situation has become extremely frustrating because it now seems impossible to game duri
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Your Home Network
You're more than welcome @Macuser4770! Do you have any additional questions our team can help with at this time?
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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Hello @XfinityNatalie, it's good to know that the Xfinity Stream app doesn't use any internet data and that the Xumo Stream Box is in standby mode. Thank you again.
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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Good evening @User_loyal_customer, and thank you for reaching out on our Community Forums to report your experience. I'm definitely sad to hear about the frustrating situation you are in as this is not the kind of experience we want for any of our va
Modem/speed issue and tier pricing lock out
Hello! In January 2026 I called Xfinity to see if something could be done to lower my internet bill (I saw there were promos for new customers and every year or two I make the call). I was interested in either staying at 300 (which I was paying $79, but the new customer price is $40) or 500 (which t
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Modem/speed issue and tier pricing lock out
Hello! In January 2026 I called Xfinity to see if something could be done to lower my internet bill (I saw there were promos for new customers and every year or two I make the call). I was interested in either staying at 300 (which I was paying $79, but the new customer price is $40) or 500 (which t
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Customer Service
We are glad to get the ticket put in to fix how your address is listed, @Lemons26! We will need to meet back in a direct message. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do
Hey
My address is it’s a house not it’s not a apartment it’s a house my bill should start over for wrong address
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@XfinityRay do what yall have to do done been treated badly I explain my situation multiple times I know yall can help more than yall do this is crazy
Hey
My address is it’s a house not it’s not a apartment it’s a house my bill should start over for wrong address
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@Again : Services were never activated, however, they took payment out.
xfinity will not refund for services that weren't used. Is anyone else having this problem?
xfinity will not refund for services that weren't used. Is anyone else having this problem?
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Hey @user_s67loe, Thank you for visiting our official Xfinity Forums Community support page. If you are experiencing picture quality issues with the Xfinity Video service, it may be an issue limited to the home as we have no wide reports of issues.
Pixilation
Most if not all Xfinity channels are pixilated. I’ve spoken with several friends in my community (St. Lucie west) to find they also have the same issue.
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Guest network
Hello, I am a new xfinity customer and just had everything installed last week, including free installation which was great! Unfortunately I am having trouble setting up a guest network like I did when I had Quantum fiber from AT&T. A guest network is essential for home private network security, how
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Your Home Network
I'm glad to hear that, user_blizrg. We will mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night.
Ongoing Billing Issue – No Refund Issued After Multiple Contacts
I am dealing with a very frustrating billing issue with Xfinity Mobile and I’m hoping someone here can help escalate this. We purchased an iPhone online through Xfinity. The credit card was charged over $1,000, but the charge never appeared properly in our Xfinity account. Here’s what happened: We p
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Good evening, @Lemons26! We can open a ticket to see if your address can be listed without a unit number since it is a house, not an apartment. That would not have any effect on your billing. The account address would just be corrected, the bill woul
Hey
My address is it’s a house not it’s not a apartment it’s a house my bill should start over for wrong address
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XB8 Partial Service - High Downstream Power (+13.5 dBmV) and Unknown Modulation
Hello, I am experiencing frequent dropped WiFi calls and packet loss. I have an XB8 gateway and my signal levels are out of spec. Downstream Power: Ranging from +12.6 dBmV to +13.5 dBmV (Overspec). SNR: Failing at 33.6 dB - 34.2 dB. Modulation: Showing as "Unknown" on multiple channels (including 15
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Your Home Network
@XfinityPeterH Thank you for your comment. Surprisingly, I was able to get a refund. Since November, none of the customer service representatives had been able to resolve the issue — but this time it was fixed within just two days. I didn’t even ne
Ongoing Billing Issue – No Refund Issued After Multiple Contacts
I am dealing with a very frustrating billing issue with Xfinity Mobile and I’m hoping someone here can help escalate this. We purchased an iPhone online through Xfinity. The credit card was charged over $1,000, but the charge never appeared properly in our Xfinity account. Here’s what happened: We p
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Hey
My address is it’s a house not it’s not a apartment it’s a house my bill should start over for wrong address
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Customer Service
user_ftsz7p, Thank you for reaching out and creating a new post. I can understand that seeing someone in your yard you weren't expecting can be alarming. We are required to run our service lines in utility easements or right-of-ways. These usual
In my yard while im at work
Today while I was at work, a xfinity worker came into my backyard with no notice or permission from me. This is the second time this has happened. What am I in my rights to do? We have asked politely two times.
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@user_aka2wh I'd be interested in knowing how this plays out. Why? Seasonal hold is only for the address you are living at, not just putting your account on "hold" because you're no longer at that residence and trying to figure out
I need to speak with upper management
I don’t mean to sound like a Karen, I’m just more confused than anything. And I’m pretty shocked as well. So as some context, I used Xfinity as my internet provider from September 2024- September 2025. I left my apartment to move in with someone who already had an internet provider, so I called Xfin
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Hello @Amanda1980 thank you for reaching out, I did see that you have already sent us a direct message, Just keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Fo
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First post to access direct message..
I have called and messagedabout adding a mobile line to my xfinity. All they have done is changed my internet speed and lowered my bill a tad.
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