Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (428.1K)
jl747 I completely understand your concerns as well as @Ge57u's skepticism. I am in the same boat. If it's not completely spelled out, I am hesitant on what will happen. However, the documentation that I have states for option 3 you would do nothing
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
Question
Double bank charges
Hi, I've been double charged each month for the past 2 months. The charges that were pulled from my bank account that don't match the bill on my Xfinity account are 12/15/2025 = $87.44 01/13/2026 = $71.22
Question
•
Billing
Need a refund for wrongfully being overcharged for 12 months
On January 5, 2025 I made a payment of $100.48 however on January 11 Xfinity wrongfully reverse the payment for insufficient funds. I provided proof that I had over the amount that they asked for in my account and also that they never even initiated trying to take the money despite me being given a
Question
•
Devices and Equipment
Thank you for your post XfinityPaula. I can't afford to lose my comcast.net address, and for too many reasons it would be much better for me to remain on the Xfinity Mail platform.. So before I lose the "opportunity" to migrate my comcast.net addre
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
Question
laiwally Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry to hear about the delay in receiving your gift card and the frustration this lack of communication has caused. I completely understand why you feel this way; c
Promised $100 gift card not issues
I have been trying to get a response from Xfinity for weeks regarding a $100 gift card i was supposed to receive with new service. I did not get it and now no one from customer service will respond. very typical of them. only care about signing new customers up, not servicing them after. I'm ready t
Question
@user_4syz2c Thanks for bringing your concerns to our attention. Service is restored once the payment post to your account. I am happy to take a look and resolve this for you. Can you please direct message me your first and last name along with your
Restoring service after installment plan
I recently set up the installment plan and paid the down payment, however services aren’t restored and xfinity assistant isn’t any help, and can’t get a live agent to help. I would my services restored.
Question
Cancel service
I need to cancel my internet service but cannot do it on the app.
Question
•
Your Home Network
Hello jl747! Thank you for reaching out to us here on our Xfinity Forums for help with the migration of comcast.net email accounts to yahoo. I know this has been a bit confusing, but I have done my homework with my own comcast.net accounts and found
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
Question
Have you checked all emails you have @user_476aox?
Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
Question
Hi I made my installment payment and my services aren't restored
Restoring service after installment plan
I recently set up the installment plan and paid the down payment, however services aren’t restored and xfinity assistant isn’t any help, and can’t get a live agent to help. I would my services restored.
Question
I paid the installment fee and my services haven't been restored
Restoring service after installment plan
I recently set up the installment plan and paid the down payment, however services aren’t restored and xfinity assistant isn’t any help, and can’t get a live agent to help. I would my services restored.
Question
Promised $100 gift card not issues
I have been trying to get a response from Xfinity for weeks regarding a $100 gift card i was supposed to receive with new service. I did not get it and now no one from customer service will respond. very typical of them. only care about signing new customers up, not servicing them after. I'm ready t
Question
•
Customer Service
Hello @XfinityJustinM , thank you for your response. I have tried to use the link you mentioned and it the website says "Your peacock account is already active". There is a "Continue to peacock" button. When I click the button, I am taken to https://
Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
Question
Emmett4134 Can you make sure you have the latest update? Can you uninstall/reinstall it?
No WiFi tab
Suddenly the app changes and we no longer can access the tab to pause and unpause devices. So now we have no internet to our tvs because they were paused, and since the app doesn’t work we are stuck this way indefinitely. No humans to answer the calls. The dumb AI assistant does nothing. So now what
Question
To keep yourself and your account secure please avoid posting any personal information in public posts. For more information please view our Community Forum Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602d
Executive Escalation: Misrepresentation of Xfinity Mobile Promotion – Ticket [Edited]
To Executive Customer Relations, I am formally escalating an unresolved issue involving misrepresentation of a Xfinity Mobile promotion, repeated service failures, and lack of follow-up after supervisor escalation. Important Contact Instruction: Please contact me, [Edited: "Personal Information"] re
Question
Executive Escalation: Misrepresentation of Xfinity Mobile Promotion – Ticket [Edited]
To Executive Customer Relations, I am formally escalating an unresolved issue involving misrepresentation of a Xfinity Mobile promotion, repeated service failures, and lack of follow-up after supervisor escalation. Important Contact Instruction: Please contact me, [Edited: "Personal Information"] re
Question
•
Customer Service
The Disney+ app on Xfinity keeps freezing intermittently during adds. Sometimes I can't even get the gosh darn show to start. After reading that numerous other people are having this issue and have been having this issue for AT LEAST the last 5 month
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
@user_k6jxe5, I'm so happy we were able to get you taken care of tonight in getting your bill corrected. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help y
Formal Billing Dispute: Duplicate Installation Fee
I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed
Question
@XfinityPaula I agree with @Ge57u on Option 3. If you do not migrate it has been said that you would lose your Xfinity email address. Then, there is Option 3 that you do not have to migrate. But, it does Not say you will NOT lose your Xfinity emai
jl747
commented
2 hours ago
to the conversation:
0
1
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
Question