Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (506.8K)
user_wgap68 Gotcha! Thank you for the additional details. IN order to access your account, I'll need to get some account information. Please send a Direct Message with your name and service address. Click "Sign In" if necessary. Cli
Should I trust the information given by the agent over the chat?
I upgraded one of my lines last year. and there was $400 discount off the purchase price at that time. The agent helped me to place the order over the chat. The agent said that he needs to put in a ticket for $400 discount, so I will receive the $400 discount. But I did not receive $400 discount. I
Question
Billing
Friday the 31st of July I paid my bill before I moved to my new address and had my account transferred. The problem is, is my account got deleted and you all gave me a new account which now says I owe another monthly payment which I dont have and wont have til the 1st of Sept. My bill is paid and ev
Question
•
Billing
Yes, I have tried EVERYTHING in this thread, changing IMAP settings, restarting phone, deleting/readding mail account, 3rd party access, I am so fed up and nothing is working to get my Xfinity email synced to my iPhone.
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
Question
Hello, @user_35pxrq thank you for reaching out over Xfinity Forums. I completely understand the shock when a billing has increases, and you're not aware. From experience this increase sounds more than likely due to a promotion roll off. We do have pr
Why did my bill go from 35 to 74 out of nowhere
I was paying ~$35 a month for internet and all of a sudden I'm paying $74 a month, and was never properly alerted to any changes of my account or plan. My plan also says 59, yet I'm still being billed 74 and it doesn't make sense. I am kind of frustrated I can't get any answers from the customer ser
Question
Cancellation requested - still being charged
Hi! I need assistance with a cancellation and related billing issue that has not been resolved through phone support, and I have been unable to reach a live agent through chat. Could an Xfinity Support representative please contact me by private message so I can provide the details and documentation
Question
•
Your Home Network
No. This offer does not require trade in. This $400 discount offer is for upgrading the line with the Unlimited Premium data plan. For some reason, this discount offer was not added to the cart if I upgraded the line by myself. So I contacted the cus
Should I trust the information given by the agent over the chat?
I upgraded one of my lines last year. and there was $400 discount off the purchase price at that time. The agent helped me to place the order over the chat. The agent said that he needs to put in a ticket for $400 discount, so I will receive the $400 discount. But I did not receive $400 discount. I
Question
12 hour internet outage every night between 7 and 9:30 PM
Every night between the hours of 7:00 PM and 9:30 PM the internet goes out and does not come back for 12 hours. I have had multiple technician visits. They have changed the modem three times and replaced the line from the street to my house. Every technician and agent I have spoken with promises tha
Question
•
Your Home Network
First preseason game is August 13th. You are running out of time. Unaccptable. We will leave xfinity immediately on that day. And we will do so loudly, speaking to eveyone we know to do the same.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Why did my bill go from 35 to 74 out of nowhere
I was paying ~$35 a month for internet and all of a sudden I'm paying $74 a month, and was never properly alerted to any changes of my account or plan. My plan also says 59, yet I'm still being billed 74 and it doesn't make sense. I am kind of frustrated I can't get any answers from the customer ser
Question
•
Billing
@user_61z6hh - We are here to help! I'm so glad you reached back out over this platform because our Digital Care Team is one of your best resources for reviewing and resolving issues quickly. Could you please send our team a direct message to continu
The ABSOLUTE WORST Customer NON SERVICE
After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were t
Question
Hi user_wru36v! Thanks for reaching out on our Xfinity Forum regarding this billing concern. Please know my team is always here to support you with your service needs. If you made the account changes during your current billing cycle, the changes wil
Billing
My Xfinity Internet bill has increased from approximately $25 to $45 and now to $83 per month over the course of three years, while my service has essentially remained the same. I recently spoke with two separate Xfinity representatives, and both told me they had made changes to lower my monthly bil
Question
user_986kcs, thank you for reaching out to Xfinty Support. I would be happy to go over your bill with you and see what has happened. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sig
Payment
Why is y the July payment $675 which is way more than any other previous amounts? Was this an error?
Question
Payment
Why is y the July payment $675 which is way more than any other previous amounts? Was this an error?
Question
•
Customer Service
The ABSOLUTE WORST Customer NON SERVICE
After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were t
Question
•
Customer Service
Good morning, @user_s1a1ae we are happy to assist Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "Start new conversation" (pencil a
Property damage claim form
Hello - I need to request a property damage claim form via direct messaging. My property was damaged by downed wires during a recent storm.
Question
Service address and name have been provided per instructions.
Service failure
I am writing to request an immediate executive-level investigation into a longstanding and progressively worsening service failure affecting our Xfinity Mobile account. My family currently has four Xfinity Mobile lines as part of our Xfinity bundle, which includes television, internet, and mobile se
Question
Billing
My Xfinity Internet bill has increased from approximately $25 to $45 and now to $83 per month over the course of three years, while my service has essentially remained the same. I recently spoke with two separate Xfinity representatives, and both told me they had made changes to lower my monthly bil
Question
•
Customer Service
Hi user_hpti85! We appreciate you reaching out on our Xfinity Forum. Please know my team is here to help you with this email concern. Just to confirm, have you signed in to the email at least once in the last 24 months?
Why can’t I access emails from 2025 beyond 12/19/2025
Looking for older email from November and December 2025
Question
Hello, @nikolas187 thank you for reaching out over Xfinity Forums. I completely understand wanting to get the device unlocked, and appreciate all the information you've provided. With being new to Xfinity Forums I understand not being familiar with t
Escalation Request – Samsung Galaxy S25 Still Showing as Locked After Unlock Confirmation
Dear Xfinity Executive Customer Relations Team, I am writing to request assistance in escalating an issue regarding the unlock status of my Samsung Galaxy S25. My device has been fully paid off, and my account is in good standing. I have contacted Xfinity Mobile support multiple times regarding this
Question
[Edited: "Profanity"] shame that Comcast is unable or unwilling to provide the NFL Network to customers who continue to pay for it. If not available VERY SOON my subscription will change.
user_3f1qjp
commented
1 hour ago
to the conversation:
0
0
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles