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We can take a look and see what can be done in this situation @user_tgkabn. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the "Direct Messag

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XER10 is problematic for home network use...

I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions. Spoke to 3 people and got the same "follow this link to put in bridge mode". Problem is, from what I've

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Good morning @train_wreck, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the IPv6 connection, but you have come to the right place for assistance with this issue.

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Lost IPv6 for past day

Hello folks, this is a pretty minor issue but both me and my work's Comcast connections (work is Comcast Business) have lost IPv6 access since yesterday. Both routers still receive the expected delegated prefix, but have no routable access and respond to all IPv6 queries with an ICMPv6 error indicat

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@XfinityJoe I have all the information you suggested since last Aug, plus keep up with this; waiting and wondering if I have missed it myself. I have even gone to Yahoo to see if my accounts were created. Still wondering @BruceW And the third respon

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5 hours ago

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Transition to Yahoo email?

How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?

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Worst customer service

Worst customer service. They changed 8 agents and one supervisor, none of them took care of the issue. Four hours on the chat, and they didn't want to fix the issue. I only had 2 days of signal. Instead of fixing the issue, they tried to sell a more expensive plan. I'm going to the store tomorrow to

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Gateway router

It told me to upgrade gate way router to keep up with speeds and so I did but never received it nor a email for confirmation.

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I get the correct Comcast IMAC password often-I turned off my VPN and it seemed to help. The odd point here is I have the same VPN and settings on my iPad and rarely have issues on that platform. Using iPhone 16+ with iOS 26.3

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

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Thank you for your post. Disney and Hulu always hang on the Moderate setting as well. The Data option usually works, but Disney automatically resets it back to the high default after one or two sets of commercials.

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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This is for my internet

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Auto pay

I need to change my credit card on auto pay

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WiFi constantly loosing connection while play games

Hi there, i have had xfinity wifi for a very long time, but recently within the last month or so the wifi will lose connection every single time i start playing any online games. Now i can’t even load the game or even get through one game without losing connection. Already tried resetting and factor

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Problems regarding WiFi network management in the app and the vpn provided through Xfinity

So I recently had to reactivate my service because I neglected to make sure my card was unlocked come the due date…..my bad…. I activated the gateway and pro extender with no problem and my WiFi works now… great…. However now managing my WiFi is no longer an option in the app and it’s not on the web

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Checking on cancelling internet service

I would like to cancel and apparently need to post a message in the forums to get a direct message link.

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Snowicki, hello there and thanks for reaching out regarding your concern. I totally understand the need of having your speed corrected. I do thank you for going through all the steps necessary and do apologize about your experience here at Xfinity. I

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My account is restricted

I recently moved and created a new account. For some reason I’m unable to do anything with my account. As far as I know it’s fully active because I’m using WiFi the contractor set up for this message. I have no idea how to get in contact with a human who can help. I’d appreciate help being able to u

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user_sh1q8o Thank you for stopping in for help with your latency issues. We appreciate you doing all that on your end before reaching out. If the issue is not located at your home, and or an intermittent issue, it may be hard to locate the source, bu

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Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue

Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p

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Change shipping to pick up

I am set to have equipment shipped but can pick it up. It’s Saturday night. Certainly my order hasn’t gone anywhere.

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Promotion.

I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st

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Xfinity app on all devices only records in real time will not record schedule when it’s set it doesn’t record

So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on

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hello, xfinity ive been customer since 2012, paid and upgraded though the years. back in April i decided to upgrade my modem to the moto MB8611 what supports 2.33Gb/s and is on your supported (list), I then upgraded service from 500mb/s to 1100Mb/s s

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My account is restricted

I recently moved and created a new account. For some reason I’m unable to do anything with my account. As far as I know it’s fully active because I’m using WiFi the contractor set up for this message. I have no idea how to get in contact with a human who can help. I’d appreciate help being able to u

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user_eu6xu7 There is currently no option to disable that feature at this time.   

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how do i disable auto extend

i want to disable the auto extend feature for live sports recording

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