Xfinity Community Forum

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I was able to resolve this issue by contacting peacock on their chat at https://www.peacocktv.com/help/get-in-touch/technical-assistance/account-troubleshooting

user_q30p80

commented

1 hour ago

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Your Xfinity account is already linked to another Peacock account.

I had Xfinity with a different account and now have a new Xfinity account. Now when trying to activate Peacock I get, "Your xfinity account is already linked to another Peacock account."

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U

I was able to resolve this issue by contacting peacock on their chat at https://www.peacocktv.com/help/get-in-touch/technical-assistance/account-troubleshooting

user_q30p80

replied

1 hour ago

to the conversation:

0

Your Xfinity account is already linked to another Peacock account.

I had Xfinity with a different account and now have a new Xfinity account. Now when trying to activate Peacock I get, "Your xfinity account is already linked to another Peacock account."

Question

U

I was able to resolve this issue by contacting peacock on their chat at https://www.peacocktv.com/help/get-in-touch/technical-assistance/account-troubleshooting

user_q30p80

commented

1 hour ago

to the conversation:

0

U

Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.” I do not know which Peacock acc

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Low hanging frayed line

We have a low hanging frayed line. We reached out weeks ago and have submitted multiple “tickets” via an automated assistant and have heard from no one. How can we get this resolved

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Your Home Network

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I was able to resolve this issue by contacting peacock on their chat at https://www.peacocktv.com/help/get-in-touch/technical-assistance/account-troubleshooting

user_q30p80

commented

1 hour ago

to the conversation:

0

U

Your Xfinity account is already linked to another Peacock account

got new xfinity account and say "Your Xfinity account is already linked to another Peacock account" when trying to activate peacock

Question

We are still waiting to hear back from the caseworker. As soon as we do we will let you know.

XfinityAbby

replied

1 hour ago

to the conversation:

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U

Now mobile prepaid service

My service was deleted from your records no one is able to assist with a solution, I try to update the payment method and the app always says I’m not a customer from now mobile, please help me, what I need to do

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U

aerial to underground conversion

Contact the engineering dept regarding aerial to underground conversion. West Palm Beach, Florida

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Email

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Can’t send emails

I cannot send emails from my iPhone. I’ve tried everything I’ve read multiple times. Any help would be appreciated.

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Email

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Were you able to find any outage info on that site or in the app ?

EG

commented

1 hour ago

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U

Internet

Live agent when is my service coming on

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Sure! ill start the process now, thanks.

Caius

replied

1 hour ago

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I need port 25 unblocked for my IoT self hosted purposes

Hello! I'm aware that port 25 is blocked by default due to bad actors within this space, but I need port 25 for my servers and my self hosted things. I have a lot of utilities that need access to port 25. Appreciate it if I can get help with unblocking it so I can continue on with my project.

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How do you unblock a VOIP device on ports 5060 and 5061?

I'm asking for assistance unblocking a VOIP device on ports 5060 and 5061 for domain *tincan.kids

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Your Home Network

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Above all, we infinitely appreciate the past five years you've been with us, and we'd hate to lose you as a member of the Xfinity family. Believe us, we want nothing more than to be given a chance to help you as we are a corporate team with the abili

XfinitySeth

replied

2 hours ago

to the conversation:

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U

Irritated

I have been calling Xfinity since 9am. Was told a different story from 6 different agents, requested a supervisor 5 different times just to be placed on hold for over an hour and still not talk to a supervisor. The company lacks true customer service and it’s unacceptable!!!! If an agent is unable t

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I've sent the direct message. thank you.

user_thqrpc1

commented

2 hours ago

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0

U

URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

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SSN

Hello, My account email is [Edited: "Personal Information"]. I was offered an Xfinity Mobile Unlimited Plus promotion, but I cannot redeem it because I do not have an SSN as an international student. Could you offer another verification method or an equivalent promotional credit? Thank you, [Edited:

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Customer Service

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Modem

I need to get a new modem since I signed up for Xfinity's home phone service. What modem do you recommend for Old Hickory, TN. Thanks Jason [Edited: "Personal Information"]

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Your Home Network

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We’re sorry, your account isn’t eligible for this Peacock offer

I signed up for new service with the promise of 2 years of Peacock Premium; when I choose the activate option it first said there's a problem, and now says "We’re sorry, your account isn’t eligible for this Peacock offer". This was included in my signup offer, is this a bait and switch?

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Customer Service

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… waiting for a solution

user_zsmtuu

replied

2 hours ago

to the conversation:

0

U

Now mobile prepaid service

My service was deleted from your records no one is able to assist with a solution, I try to update the payment method and the app always says I’m not a customer from now mobile, please help me, what I need to do

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Thanks but the problem was solved. It was discovered that our tenants were doing some weird stuff while connected to our internet. They were spoken to & warned, they leave this weekend.

user_8882vm

replied

2 hours ago

to the conversation:

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U

phone call then email from "xfinity" saying hacking attempt

We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr

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Thanks but problem solved. Our tenants were doing something on their computer to cause this while on our internet. They have been spoken to and say they will stop. They are leaving this weekend.

user_8882vm

replied

2 hours ago

to the conversation:

0

U

phone call then email from "xfinity" saying hacking attempt

We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr

Question

@user_xq7p4n As a supervisor you should know that knowing what the problem in the beginning was and what led to the breakdown of communication between customer and customer service is valuable in correcting the problem in customer service. H

Again

replied

2 hours ago

to the conversation:

0

U

Irritated

I have been calling Xfinity since 9am. Was told a different story from 6 different agents, requested a supervisor 5 different times just to be placed on hold for over an hour and still not talk to a supervisor. The company lacks true customer service and it’s unacceptable!!!! If an agent is unable t

Question