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@picknuitt No, the issue was escalated 26 days ago and I haven’t heard anything since. My guess is that they are aware of the problem but it won’t be fixed or returned to the way it was.
Terrible latency after Xfinity maintenence on 07/22
I'm hoping someone from Xfinity can help get this escalated because this appears to be a routing issue rather than a problem with my equipment. Recently, my latency to servers in Dallas, Chicago, and other central/eastern locations suddenly increased by roughly 20–30ms. Dallas used to be around 30–4
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Painted Coaxial Cables and Billing Issues
I have two issues that are directly related. My first issue is that all of the coaxial cale panels in my apartment have been painted over, therefore, I *have not* been able to get online. I have been able to set up my internet because the coaxial cables that my router came with cannot fit the coaxia
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@user_wtcv9j Our team can get a ticket submitted for investigation with your damage claim. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to X
need to report property damage
I need to report property damage. I had xfinity workers here that damaged irrigation. I had it repaired two times. The first time I thought xfinity repaired it and I closed the case, the line busted again in the same spot, so clearly xfinity failed to properly fix the initial damage. I have a bill f
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Please make sure you are signed in then the directions above will be how to send a direct message to us.
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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... repeated intermittent Internet ... XB7 ... 10.0.0.1 responded to ping while 1.1.1.1 did not ... 10.0.0.1 is the local private IP address of the XB7 itself and should always respond to ping when the device is powered up. 1.1.1.1 however is an IP
Repeated intermittent DOCSIS outages – LAN stays online while Internet drops
I’m having repeated intermittent Internet outages on an XB7 (CGM4331COM). Wi-Fi/LAN stays working and 10.0.0.1 remains reachable, but Internet connectivity drops and the gateway sometimes turns red. During the latest outage, 10.0.0.1 responded to ping while 1.1.1.1 did not. On Aug. 22 I captured ano
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The Post office denied my claim because it was shipped ground with no insurance. Which was the label provided by xfinity. So I will now be out a phone and the credit I was to receive for the trade in. While this is not xfinitys fault it is bey
Lost trade in
Usps lost an s23 i shipped to xfinity on June 18th 2026. I cannot receive credit for my trade in due to the fact it has not been recieved . I have tried contacting usps and filing a lost mail claim to no avail. I have also been on the phone with xfinity representatives multiple times with no resolut
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Hi @user_g75g0j, Thanks for taking sharing the specific issue that you are facing with us. Our team should be able to get those return labels shipped out to you. We'll need to gather some additional information via our secure direct message conv
Return label
I misplaced the label to return my old equipment to Xfinity. When I look online for items to return- to get a new label- I only see the new equipment as an option. I don’t want this old equipment and just want a new label!
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@user_dgg658 Our team can help you with your account changes. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of this
disconnect service
I am having trouble with the automated system to disconnect our service on August 30th, 2026. [Edited: "Personal Information"] Disconnect date: August 30, 2026 Reason: Moving and no service required at new residence Please advise.
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user_ppoxze We can help you with that modification to your account. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Sta
Cancel TV service keep internet
I am trying to cancel tv streaming but keep my internet only without calling the 800 number any suggestions to do through chat only.
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I'm having the same issues in Tucson. More recently starting 8/18/26. Higher ping overall and now intermittent lag / packet loss for about a minute or so. This occurs 2-3 times an hour. I'm using a Arris Surfboard G36 as a modem in bridge mode and TP
Terrible latency after Xfinity maintenence on 07/22
I'm hoping someone from Xfinity can help get this escalated because this appears to be a routing issue rather than a problem with my equipment. Recently, my latency to servers in Dallas, Chicago, and other central/eastern locations suddenly increased by roughly 20–30ms. Dallas used to be around 30–4
Question
Hello @user_7hpq4s is this related to Xfinity Mobile service or Xfinity Voice service? If we can get more details we can make sure we take the right actions to help.
Costumer service is A$$
They made me lose my phone number that I had for 5 years, a week into this problem that they stated they will figure out and still nothing.
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10 days of rewards
Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar
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Getting Started
Hey there, @NolensvilleMo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with recording shows manually, it certainly is not what we want for our customers. Is the man
Can non longer set up manual recordings
This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any
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Return label
I misplaced the label to return my old equipment to Xfinity. When I look online for items to return- to get a new label- I only see the new equipment as an option. I don’t want this old equipment and just want a new label!
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Customer Service
need to report property damage
I need to report property damage. I had xfinity workers here that damaged irrigation. I had it repaired two times. The first time I thought xfinity repaired it and I closed the case, the line busted again in the same spot, so clearly xfinity failed to properly fix the initial damage. I have a bill f
Question
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Customer Service
@user_3efm4w Thank you for popping back in here with the positive message for our team! We sincerely appreciate the love and glad we were able to get your issue ultimately resolved! Don't hesitate to visit our forums for all of your Xfinity questions
Thanks to the Team
I would like to thank you all for working so hard to resolve this issue. I am pleased to announce that the issue has been resolved and my perks and benefits have been restored. 5 stars for the team!
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@user_fnd8s9 Our team can help. I totally understand your concerns for your tree. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at t
Damaged tree roots from installing new internet lines
The person who buried my new internet lines tore up some roots badly. I’ve had two tree companies come out and said the tree needs to be removed!
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user_4gtm4q Thanks for submitting a post on our Community Forums. Congrats on the move! To have the device unlocked, it would need to be fully paid off. This article can provide more information on the unlocking process.
My phone e sim
I moved to Belgium and I’m trying to get my phone e sim unlocked so I can use the phone with a different company, I can continue to pay off the phone but don’t need the service. Is this possible? I can’t find answers anywhere
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Need help lowering my current TV and Internet bill
My monthly Xfinity TV and Internet bill has gotten too expensive. I'd like an Xfinity representative to review my account and current promotions to see what options are available to substantially lower my monthly cost while keeping comparable service. I'd prefer to handle this through messaging rath
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