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That is not even an accessible feature.
Cannot get groups texts from Androids/RCS waiting for activation
Please check the features list on my eSIM profile line for Feature ID 90393 or an 'RCS Block'. If it is there, please remove it and force a 'Sync to Switch' to re-provision my RCS capability.
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Help with Account
I am trying to move out of the house that I am selling but the internet is in my ex-husband's name. He is unreachable. How do I take care of this properly? I have already set up WiFi at my new place with your company. Please help me I am very unsure of what to do.
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Billing
Thank you, I appreciate that. I'll watch for contact and will note here either way.
Xfinity Mobile account showing another person's name, address, and email — two active lines affected
I've been an Xfinity customer since May 2024 with internet and two mobile lines. Earlier this year I transferred my internet service to a new address here in Minnesota. The internet transferred correctly. The mobile lines did not. On September 7 I spent roughly two hours in chat with three different
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@user_i8h5ih Can you try clearing cache/cookies, and then try again? Also, how long has this been going on for?
Unable to upgrade, due to no existing Lines
I have 1 line, with 1 device, that is available to upgrade and been paid off for more than a year. I login to my account, go to Devices, choose the only device on the account, which states is available for an upgrade, choose change or upgrade, then shop phones. Navigate to phone, choose upgrade, col
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
restoration time keeps moving
Our internet went out at 8:30 this morning, and I received a message that it would be restored at 11:40. That time passed, as did 1:20, 3:00, and 4:30. Now it's been pushed to 6 pm! I work at home but was unable to do so ALL DAY! And you can't speak to anyone; all you can do is communicate with your
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
internet payment issue
employee #3992001 This employee lied multiple times about my payment for my service to be turned back on after confirming payment was received, and retracted his statement
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@Dead23Phish Our team can dive into the recent changes made to your account and provide some insight and offer solutions if there is an issue. If you could please send me a DM with your first and last name along with your full-service address, we can
I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support.
I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support. During a recent customer-service call, I was promised a rate of $80/month for five years, but my current bill is still showing $105. I’d also like the $25 difference credited to my account. Could an Xfinity
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user_zrsp1o - I'd recommend double-checking whether there's a $10 difference related to enrolling in paperless billing and Auto Pay using a bank account. That's the most likely reason for the pricing discrepancy you're seeing. If you'd like, we can c
Change plan
For 300 mb the offer price is $70, but when I add it to my cart it changes to $80
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Remove Choice TV and switch to 2 Gig internet
I'm looking for assistance removing Choice TV from my account while keeping my internet service. I currently have an account specific offer displayed when I manage my plan online for 2 Gig internet at $115/mo for 5 years, with a 5-year price guarantee, no annual contract, unlimited data, and Wifi eq
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Customer Service
Increased billing
Why has my monthly bill payment increased +$30. I pay $70 monthly this last bill says I owe $100
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Billing
Hello @user_ntmeyp, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
paying for two phones and two phone plans
In October 5, 2025, I traded my old iphone for an iphone air. I found that this new phone was too small and on October 10, 2025, I exchanged it for an iphone 17 Max , the young lady at xfinity wiped down my iphone air, packaged it for me as I was physically not able to due to Parkinson's Disease. Sh
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user_0iww70 Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Monthly Bill
My monthly bill jumped from $60 to $110. I was under the impression that this monthly bill was locked in for 5 years when I signed up in August of 2025. I cannot afford the monthly jump. Please let me know what my options are or I will have to search for WIFI alternatives - which I don't necessarily
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restoration time keeps moving
Our internet went out at 8:30 this morning, and I received a message that it would be restored at 11:40. That time passed, as did 1:20, 3:00, and 4:30. Now it's been pushed to 6 pm! I work at home but was unable to do so ALL DAY! And you can't speak to anyone; all you can do is communicate with your
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Customer Service
user_n4igdi Thank you for stopping in for help with your billing concerns. Having issues getting anything addressed is not the experience we want any customer to have, and we appreciate you stopping in and making a post so we can better assist. Since
Documented Billing Error
I’m requesting assistance from Executive Customer Relations regarding my Xfinity account. I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy. I have a documented billing error.
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user_4yowke Thank you for letting us know about the issues you're having sending and receiving your Emails. My team will stick with you here until you confirm everything is working properly. Are you accessing your Email from our online portal: https:
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Thanks for meeting us here in our community, @user_gdjrte, about the payment issue and your experience. We'll gladly investigate, and assist. Please send me a Direct Message with your name and address. 1. Click "Sign In" if necessary. 2.&
internet payment issue
employee #3992001 This employee lied multiple times about my payment for my service to be turned back on after confirming payment was received, and retracted his statement
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@canuma thank you for reaching out over Xfinity Forums. I'm glad our Forum expert @EG was able to move your post, I completely understand the concern when your billing is set to increase and not aware. While we can certainly appreciate your desire to
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Surprising 48% "rate hike"
Recently. we have had many internet outages in my area. When investigating in the app for official outages, I noticed the my next bill in September is going to be 48% higher! There were no emails, no mail, no notifications at all. As a comcast customer for 25 years, this is quite disappointing and u
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