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user_q608kp Hi there. We can certainly understand why you'd be concerned if the billing you're seeing today doesn't align with what you were expecting when the services were originally ordered. Based on your post, there appear to be
Xfinity mobile issues HUGE discrepancy in expected Vs actual bill
Our mobile bill is not even close to what was communicated to us during the start of our mobile contract. We have two phone lines. 1. Line one was supposed to be a free line for a full year - September 2025 - September 2026 that we redeemed as an Xfinity platinum member and that xfinity promotes so
Question
Clarifying collections
Xfinity account has been cancelled over a year, and was recently contacted for collections to a $0 account. Xfinity Assistant (live chat) claims account flagged for collection, called Xfinity and the customer rep disputed that claim. What is causing the contradiction?
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Billing
Greetings, user_psmz3c! We appreciate you posting on our XFINITY Community forum with your compliment on our awesome colleague. We would be more than happy to forward this feedback to the appropriate department for proper recognition. Please send us
Review
I wanted to leave a review for Adam who works in the customer center at Xfinity. He was very very professional he was the best and easiest person to talk to that I have ever experienced with Xfinity because honestly I hate Xfinity but Adam pulled through for me because my business phone number almos
Question
I have NEVER felt with a company like this
I am so incredibly frustrated. It shouldn’t be hard to set up our new wifi, but unfortunately it wasn’t working. We called customer service and of course they couldn’t help, so they had to set up an appt with a tech. Between 2 days we have been on hold for over 3 hours, hung up on twice, just to fin
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Customer Service
Review
I wanted to leave a review for Adam who works in the customer center at Xfinity. He was very very professional he was the best and easiest person to talk to that I have ever experienced with Xfinity because honestly I hate Xfinity but Adam pulled through for me because my business phone number almos
Question
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Customer Service
Xfinity mobile issues HUGE discrepancy in expected Vs actual bill
Our mobile bill is not even close to what was communicated to us during the start of our mobile contract. We have two phone lines. 1. Line one was supposed to be a free line for a full year - September 2025 - September 2026 that we redeemed as an Xfinity platinum member and that xfinity promotes so
Question
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Billing
Please follow the steps above and reach out to us. We are happy to work together and see what is going on.
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
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Accepted Solution
@user_b61cb3, thank you for giving us the opportunity to assist you with addressing your account concerns. We were able to clarify how account updates occur and how cancellation of a previous account flows through our system for you.Please remember
Cancel account
I recently opened a new account but just received an automatic payment notice from my previous account (same address). I was told that existing accounts should be cancelled automatically when a new account is created, but sometimes there are issues. This seems to be one of those times. Hope you can
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Angel app
When will you add the Angel app? Getting tired of the rubber-stamp response.
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Channels and Programming
Hello @user_rp0j46, thank you for taking the time to leave a post. Sorry for the experience you’ve had; that’s definitely not what we want for you. I can completely understand how frustrating and disappointing it is to take time out for a
Terrible service
I had a scheduled appointment and no one showed up or has called to give an update. I feel lied too and so should you if you are given an appointment and no one shows up. i am still paying for WiFi that I can’t use. I should be paying for WiFi that doesn’t work and no one to fix it as scheduled by x
Question
@XfinityJanelle I've had to pay for a different option so that I can work. This is crazy. I'm not understanding why other internet companies are up and running but not Xfinity, the most expensive of them all. This is now four days
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
Question
@user_4754f1 @XfinityBenjaminM Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums
Help to upgrade to Internet Plan
Hello. I want to upgrade to the $55 five year guarantee no contract 300 Mbps plan, but seem to be having issues doing so. Can an Xfinity employee assist me with this? Thanks
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Xfinity app disappeared
The Xfinity app completely disappeared from my Samsung TV and now we can’t access this very expensive table service that we paid for
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Xfinity Stream Website
Hello @user_y44ebe When it comes to service interruptions there are a number of reasons they could be happening. The link provided by our forums expert @EG is good to check the status of reported interruptions. If you are not seeing them be reported
Outages
I’ve only been a customer for a couple months and I’ve experienced so many outages. What is going on? Fios is a little more expensive but at least they don’t have many outages. I may have to switch back to Fios
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Terrible service
I had a scheduled appointment and no one showed up or has called to give an update. I feel lied too and so should you if you are given an appointment and no one shows up. i am still paying for WiFi that I can’t use. I should be paying for WiFi that doesn’t work and no one to fix it as scheduled by x
Question
user_5cszp5 thank you for using the Xfinity Community Forums page to reach out today. Peacock is an incredible streaming platform, we use it all the time for live sporting events or binge sessions of The Office! Let's work together to ensure that act
XfinityMarcus
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peacock
I received an email to activate my streaming subscription, whenever I click the Activate Peacock link it redirects me into my subscriptions but without any Peacock banner for actual activation.
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