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@XfinityXavier​ Hi Xavier, I'm afraid that page that doesn't help me, because it doesn't go back 12 months - for me, it only goes back to May, when I started service at this address. The bill history page doesn't show any bills from my previous addre

Billing Statements from Previous Address

I moved 6 months ago and kept the same Xfinity account, but I can't view billing statements from my previous address. I'm hoping to get statements from January through May of 2022, since my job recently decided it would reimburse for wifi during mandatory work from home. Is there any way I can get t

Question

@user_c282a0 Thanks for taking a moment from your day to create a post on our Community Forums. I do apologize to hear that you haven't received the prepaid Visa card. Unfortunately, due to account security, our options with Xfinity Mobile accounts a

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Xfinity never sent prepaid visa after over two months

I bought a new phone back in December and was told I’d be receiving a 300 dollar prepaid Visa card. Flash forward to February and it still isn’t here, yet I know other customers who signed up after me and have already received there’s. Utterly dissapointed and upset.

Question

Hope this helps for you… Click your Xfinity button on your remote. Navigate to the settings icon all the way to the right. Scroll down to Privacy and select it. Scroll down to Locally Stored Data and select it. A message will appear askin

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Apple TV not loading

I just got a flex box and am trying to get Apple TV to work. I can launch the app and it displays the Apple TV logo but then goes black and never gives me the option to log in. I have restarted the flex box and that does not work. How do I get Apple TV to work on this?

Question

Need refund- charged after cancelling service.

I was charged after I canceled our service and cannot find anywhere that will allow me to be refunded.

Question

 • Billing

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@user_b02b44​ Exactly this. They truly are behind the curveball. I would encourage you to please use the comment form at this link. https://support.xfinity.com/svp-contact-form Please write to them at the above link about the lack of them offering

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Follow-Up: Trying to use Alexa voice assistant to control Xfinity cable box and change channels

This is a follow-up to a previous post I did. Basically, my desire is to be able to use a voice assistant such as Alexa to control my Xfinity cable box. (I have an XR15 remote). Anyway, I recently purchased a BroadLink RM4 Pro device. In the BroadLink app, I was able to try to get it to “learn” m

Question

Accepted Solution

Hello, @user_m1p3. X1 4K TV Boxes (XG1v4 and Xi6) aren’t available to order online, and the Xi6 is not available in Xfinity Stores. The easiest way to receive an X1 4K TV Box is to contact us to order a Getting Started kit. Our team would be happy to

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Request XG1V4 Cable Box

Hello, I am looking to replace my current HD cable box with a 4k UHD XG1V4. I have an appointment with my local xfinity store tomorrow but I wanted to check here on the availability of this box before going to the store to determine if I should just request a delivery instead. Thank you!

Question

Following up on this for Support and anyone interested, this has not been resolved, and in fact, has gotten worse. I have two boxes; the main one was what I was writing this post about. Now, both boxes are not recording shows. After my web chat wi

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DVR "Status Unavailable" / Recordings Missing

As of at least last night, my main DVR is showing "status unavailable" on the xfinity app, and it has no recordings. The recordings that were there seem to have moved to the cloud so I can't watch them on the xfinity/stream website. When I checked my scheduled recordings, I saw there is a recording

Question

Accepted Solution

Request XG1V4 Cable Box

Hello, I am looking to replace my current HD cable box with a 4k UHD XG1V4. I have an appointment with my local xfinity store tomorrow but I wanted to check here on the availability of this box before going to the store to determine if I should just request a delivery instead. Thank you!

Question

 • Customer Service

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Xfinity never sent prepaid visa after over two months

I bought a new phone back in December and was told I’d be receiving a 300 dollar prepaid Visa card. Flash forward to February and it still isn’t here, yet I know other customers who signed up after me and have already received there’s. Utterly dissapointed and upset.

Question

 • Customer Service

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Trade-in last year's samsung for this year's new samsung

If I trade-in last year's samsung for this year's new samsung, do I have to still pay for the 12 monthly payments left on last year's phone? FYI: Had to repost because I checked and there were two posts, tried to delete one and both disappeared.

Question

 • Xfinity Mobile

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It's now been a week and the intermittent connectivity and unresponsiveness are worse than they were the previous 6 days, yet the Status page on your website indicates that "everything is just fine, all green". This is part of the reason I lost my jo

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Outage for days in Albuquerque

We have been Xfinity trucks for 2 days in our area, our outage has gone from no services at all, to sporadic service. I can't reach some websites due to time outs or DNS errors.  a technician did come to my home last week and installed new equipment but indicated 'everything in the street

Question

... 300MBPS ... NETGEAR C6220 ... Note that the C6220 is no longer supported. When it was supported it was approved for use with plans "Up to 286 Mbps". See https://www.xfinity.com/support/devices. Replacing it with a device that is supported woul

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2 hours ago

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WiFi keeps dropping and reconnecting every ~2 hours, “MDD Message Timeout”, “Started Unicast Maintenance Ranging”

Hello. I am currently on a 300MBPS plan with Xfinity and I have been using it with a NETGEAR C6220 for over a year now and never had any issues. Suddenly, over the past few days, I noticed that every 2 hours, the WiFi would drop off for like a minute and then automatically come back on. The timing

Question

Sorry, but something went wrong.

When attempting to login to my Xfinity Voice account, I get the message "Sorry, but something went wrong, Please try again in a few minutes."

Question

 • Home Phone Features

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@BLC1182. Thanks for reaching out. We may have to manually transfer your old account. Let's meet in DM to get started.   To send a direct message [private message]:    Click "Sign In" if necessary  

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Linking email to new user id

I have an xfinity account but because of a move, they needed to close that account and open a new account.  I also now have a different email address associated with the new account.  How can I link the old email to the new account?  I've tried the "add account" in the new email but

Question

It does not help to contact. Same old response always the Roku. Never had this issue until Xfinity did their supposedly update that promised better streaming instead has created a lot of frustration and very unhappy customers.  Time for Xfinity

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Xfinity stream app sound issues

I use roku streaming stick+ on 3 tv's. On one tv the sound drops very low or goes silent, on another tv it goes very loud or sounds robotic with weird sounds over it. The third tv also drops volume. I can fix it by changing channels and then going back to what I was watching. I have checked for upda

Question

Linking email to new user id

I have an xfinity account but because of a move, they needed to close that account and open a new account.  I also now have a different email address associated with the new account.  How can I link the old email to the new account?  I've tried the "add account" in the new email but

Question

 • Sign-In and Account Management

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Alexa Skill to Control Xfinity TV

When will Comcast provide an Alexa Skill to control Xfinity TV. The “award winning voice remote” story is wearing thin.  It’s past time for Comcast to create even basic skills to work with Alexa and Google.

Question

 • Non-X1 Service

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Is there any resolution? Apple TV works on my DVR box but none of the other 4k flex boxes. It displays the Apple logo and then it goes black.

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Apple TV not loading

I just got a flex box and am trying to get Apple TV to work. I can launch the app and it displays the Apple TV logo but then goes black and never gives me the option to log in. I have restarted the flex box and that does not work. How do I get Apple TV to work on this?

Question

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