Xfinity Community Forum

Nice! That's some convenient timing for sure, but as long as you're connected we'll take it 🙌 Please let us know if there's anything else we can help with before getting your post closed up 👍

XfinitySeth

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1 hour ago

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Cannot activate gateway

As many folks do these days, I’m trying to work from home. I replaced my gateway this morning and now it won’t activate. I’ve chatted with an agent and that got me nowhere and the soonest appointment I can get is two days from now, any ideas?

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@XfinityJustinC Thank you for reaching out! I was activating an Xfinity gateway that I picked up just this morning. The equipment was added to my account at the store. I also attempted to activate the gateway numerous times with n

Sherlock717

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2 hours ago

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Cannot activate gateway

As many folks do these days, I’m trying to work from home. I replaced my gateway this morning and now it won’t activate. I’ve chatted with an agent and that got me nowhere and the soonest appointment I can get is two days from now, any ideas?

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Internet Service change and frustartion

Subject: Formal Complaint Regarding Xfinity Customer Service and Account Mismanagement Date: May 20, 2026 To Whom It May Concern, I am writing to formally express my frustration and disappointment regarding my recent experience with Xfinity customer service. On May 4, 2026, I contacted Xfinity to co

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Customer Service

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Thanks for meeting us here in our community, @user_opdrhj, about your cancellation. Your confirmation email can take up to 24 hours to generate. I am happy to look into this request for you. I'll just need to get your name and complete service addres

XfinityLinda

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2 hours ago

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Cancelled Services but No Confirmation Email.

I just cancelled services with Xfinity today via a phone call. However, I did not receive any confirmation code or email at all. Is there a way I can be sure my account was properly cancelled? I called back an hour later after I never received an email, and the next customer service rep had a differ

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Make sure my cancellation went through

I need to make sure that my cancellation went through, on my old service: account number [Edited: "Personal Information"]

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Customer Service

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@EG Interesting. 192.168.100.1 doesn't connect to anything. But, 10.0.0.1 gets to the admin login page. I can login and see all the usual stuff, except for WiFi material since it's in bridge mode. I couldn't do this on my oth

BIslander

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2 hours ago

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Cannot Access my XB7 Gateway

I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF

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Activate my phone

I need a pin to activate the phone im transferring a number from xfinity

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Network

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user_5di9sn - Thank you for taking the time to share more details. I understand you’re currently impacted by a reported service interruption, and it’s completely understandable to want to know why this happened. I would feel the same way

XfinityThomasA

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2 hours ago

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I need to speak to a Live agent

I have been without internet for about 24 hours now and cant get any information on what is wrong other than an ETA that is never met and keeps getting pushed out. Your xfinity support refuses to connect me to someone and is absolutely useless. I work from home and am incredibly dependent on your in

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@user_bwjmco If the mobile site is saying the phone isn't compatible, then there is nothing on our end we can do to change that. What Is your device model? Do you have a model number?

XfinityShawn

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2 hours ago

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IMEI/Compatibility for Xfinity Mobile

I recently signed up for the xfinity mobile offer with my new internet plan, and you guessed it, the IMEI check says my phone is not compatible. But I know it is compatible because I currently use it with Infimobile prepaid (which is also a Verizon MVNO, just like Xfinity is) and everything is worki

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Activate my phone

The QR code says is already been used. I just received the phone and scan it for the first time

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Network

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Good evening @user_89kmd1, and thank you for reaching out on our community forums-we truly appreciate it! If you’re concerned about receiving spam calls, I would recommend reaching out to our dedicated Customer Security Assurance (CSA) team.

XfinityAlyssaA

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2 hours ago

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Is this a xfinity number or scam number? [Edited]

Is this a real number and are you calling customers to update their box? They ask you to shut off box via remote. I hung up this king it's a scam. Here's the number they gave...[Edited: Possible malicious number"] [Title edited: "Possible malicious number"]

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I have not folders migrated. Dolores Minchhoff

user_l0gjad

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2 hours ago

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Folder migration

My folders from xfinity (comcast) email have not migrated to Yahoo. I need those files so how do I get them to migrate?

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Cancelled Services but No Confirmation Email.

I just cancelled services with Xfinity today via a phone call. However, I did not receive any confirmation code or email at all. Is there a way I can be sure my account was properly cancelled? I called back an hour later after I never received an email, and the next customer service rep had a differ

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Customer Service

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Is this a xfinity number or scam number? [Edited]

Is this a real number and are you calling customers to update their box? They ask you to shut off box via remote. I hung up this king it's a scam. Here's the number they gave...[Edited: Possible malicious number"] [Title edited: "Possible malicious number"]

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Customer Service

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Hey there user_f3eo2o 👋 When you upgrade to Xfinity Pro, you'll receive a new gateway or router based on your network type, speed tier, and services. The Xfinity Pro Wi-Fi Extender is included with the Xfinity Pro service, but it is not available fo

XfinitySeth

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2 hours ago

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Xfinity pro extender

Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w

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user_7tkojx Thanks or reaching out to let us know about the issue you are experiencing with your Xfinity internet. You can troubleshoot your Xfinity internet by first check for local service interruptions in the Xfinity app or at the following link&n

XfinityBrianH

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2 hours ago

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Restore cable and internet

Tried rebooting nothing is happening

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MrJoeHandyman Let me check on your email box and User ID to ensure you have the password reset options associated with each one. If any of them are missing, as I suspect, you will need to reach out to the CSA team to get that fixed. The same concern

XfinityRay

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2 hours ago

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Outlook keeps asking for password.

Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe

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@user_u2tvqv Thank you for providing your feedback on your recent experience. So we are able to accurately report this incident could you please send me a DM with your first and last name along with your full-service address, we can get started. To s

XfinityBradM

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2 hours ago

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Poor customer service

Malik @ Austell, Ga location was very unprofessional. I ordered a phone online and rqstd store pick. Confirmation email rcvd. P/U within 2 hrs and a passcode email will follow closer to pick up time. Never rcvd email to p/ u order. Contacted the call center which advised to go to the store. Malik sa

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Hi @Gabrielamo You've reached the right place for help with the cable in your yard. I understand you do not have an account, that is not a problem, we can still assist. Have you confirmed that this is a Comcast/Xfinity line?

XfinityEva

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2 hours ago

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Bury Cable

Exposed cacle from Xfinity in my property at [Edited: "Personal Information"] in the backyard For this property I don't have an account [Edited: "Personal Information"] Phone [Edited: "Personal Information"]

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When I upgrade to Xfinity Pro, will be set a new router, or just the extender?

user_f3eo2o

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2 hours ago

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Xfinity pro extender

Why does xfinity advertise the xfinity pro extender comes with up to two additional extenders when they make it impossible to actually acquire the additional extenders?Even with the pro extender I still have dead spot in my house. I run the connection test and clearly have multiple things that say w

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