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Complaints
I walked into an Xfinity store to try and save money on my services. Walked out with huge deal When we got home, things didn’t work with the stream services so the very next day went back to the store to return smart watches that were totally for free And returned to my prior cable services. Long st
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Customer Service
Internet not working
Our home internet is not working but says it’s connected and then we get sent a captive message and it’s not working. What are we to do to fix this?
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Your Home Network
@user_1qa2t6 I understand the urgency in wanting this resolved, are you able to sign out of forums and back in and create a message from the top? What happens when you try? We can't send you a direct message, which is why we're requesting you initiat
Account suspended
Ok well my service has not been working correctly for a while and every time I have a tech appointment they never show up i finally got a tech and now it was working great after being told i was receiving credit i never received. I'm on disability and fixed income and now i am without my services
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Urgent: Request to Honor 14-Day Return Period – Ticket ECM0029906104
Dear Xfinity Customer Care Team, I am writing to formally document an issue regarding the return of a recently upgraded mobile device and to request your urgent assistance in resolving it. I recently upgraded my phone through Xfinity. My previous device was a Samsung Galaxy S25 Edge, which I traded
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Devices
@user_iufwly Thank you for reaching out, and I hope everyone is safe following the storm damage to your home. We can certainly take a look at the account and discuss the options available for your situation, including a temporary hold of service whil
Need to pause service due to severe storm damage
My home recently sustained severe storm damage and we are currently without power. I need to put my internet service on hold under the Natural Disaster Plan until the house is repaired and we have electricity again. Because my area is currently in a declared outage, the automated phone system and ch
Question
I an not able to get any messages to you I really really really need help please I have no service and i have attempted to call 😔 xfinity and not one person is helping me please I need my services on
Account suspended
Ok well my service has not been working correctly for a while and every time I have a tech appointment they never show up i finally got a tech and now it was working great after being told i was receiving credit i never received. I'm on disability and fixed income and now i am without my services
Question
Hello @user_8qifwb, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Customer retention
I have Xfinity wifi. May rate went up $30 per month. I can not afford this rate. ATT Air offers $50/month or less with a bundle. We have ATT wireless. Can I be changed to the 5 year plan?
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No answer. Just want to know how to switch to the Xfinity 5 year plan. Otherwise, why not go to ATT air at cheaper rate?
Customer retention
I have Xfinity wifi. May rate went up $30 per month. I can not afford this rate. ATT Air offers $50/month or less with a bundle. We have ATT wireless. Can I be changed to the 5 year plan?
Question
Please keep us updated on your communication with our Customer Security Assurance when you receive your final follow-up, user_dycbkh.
Complaint
Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Customer retention
I have Xfinity wifi. May rate went up $30 per month. I can not afford this rate. ATT Air offers $50/month or less with a bundle. We have ATT wireless. Can I be changed to the 5 year plan?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Complaint: Failed Modem Setup, Wasted Time, and Repeated Upselling Attempts
I am writing to file a formal complaint regarding a customer service experience on August 15, 2026, that resulted in significant wasted time and repeated, unwanted sales attempts during what should have been a simple modem activation. Background: Xfinity sent me a new modem unprompted, telling me it
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Outstanding and prompt service
My girlfriend and I have just moved into a new apartment and I was helped on the phone by Destiny to set up and purchase our package as well as in store by Vida in Framingham. Both were exceptionally kind and patient, not to mention helpful! Destiny took the time to make sure we got the right plan,
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need to pause service due to severe storm damage
My home recently sustained severe storm damage and we are currently without power. I need to put my internet service on hold under the Natural Disaster Plan until the house is repaired and we have electricity again. Because my area is currently in a declared outage, the automated phone system and ch
Question
@user_afbba8 Thanks for letting us know. Are you able to try activating it now, and use the button that says Visit ESPN, on another device?
ESPN unlimited not working despite xfinity say app saying active
Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com
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No nothing has been resolved. Now there are over $700 in international calls to Malaysia..guess that's your problem.. .
Complaint
Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my
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user_pmdfsr thank you for using the Xfinity Community Forums page to reach out today. We appreciate the kudos and are so glad to hear that you were able to get the assistance you needed while setting up your new service! Cheers to a long and prospero
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Outstanding and prompt service
My girlfriend and I have just moved into a new apartment and I was helped on the phone by Destiny to set up and purchase our package as well as in store by Vida in Framingham. Both were exceptionally kind and patient, not to mention helpful! Destiny took the time to make sure we got the right plan,
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