Xfinity Community Forum

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This has already been resolved from replacing All the cables between the modem and the pole on the street. Despite all the tests looking good, there must have been some kind of issue in there that could not be detected. Since this was completed on Mo

user_ca9835

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47 minutes ago

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Internet drop several times a day, soft reboot, ongoing issue

I have already had a tech come out and check all the connections and they are coming back again a few days later because the issue is not resolved. I have a Netgear cm2500 modem, brand new, which replaced my previous CM 2500 modem that was under 2 years old in hopes to resolve this issue. All of the

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Your response is exactly the kind of corporate deflection that proves my point: no one at Xfinity is actually reading what customers write. You didn’t address a single part of the issue I described. Not one. Instead, you posted a generic “review your

slypig

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49 minutes ago

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Bait and Switch

I am posting this because what I experienced with Xfinity today is beyond unacceptable. This was not a “miscommunication.” This was not a “mistake.” This was a systemic failure across multiple departments, where reps ignored documented proof, denied their own company’s offers, and repeatedly tried t

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WiFi being incredibly slow with new router

Our new router that Xfinity sent us is incredibly slow and we haven’t had good internet for a week, and won’t see an agent for another 6 days. We work from home and are losing the ability to work despite paying the same rate for completely dysfunctional WiFi, yet we can’t even talk to a live custome

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Customer Service

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How to control my Wi-Fi in certain rooms

How to control my wifi in certain rooms in my house

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Your Home Network

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user_ca9835 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

XfinityBrianH

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54 minutes ago

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Internet drop several times a day, soft reboot, ongoing issue

I have already had a tech come out and check all the connections and they are coming back again a few days later because the issue is not resolved. I have a Netgear cm2500 modem, brand new, which replaced my previous CM 2500 modem that was under 2 years old in hopes to resolve this issue. All of the

Question

Accepted Solution

@JR63 Thanks for letting us know if that email you received and not clicking on it. @BruceW is correct. As a friendly reminder updates and important service reminders are also in your Xfinity App. I highly recommend reporting this email to our secur

XfinityKei

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58 minutes ago

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Another scam?

Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as

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user_s9xxmg Thank you for reaching out to us over our Xfinity Community Forums! We would be more than happy to help with your cancelation request. Do you need Xfinity service setup in Colorado?

XfinityMartyR

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59 minutes ago

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Cancel my internet service June 5th 2026

I am moving to Colorado. I’m leaving June 4 2026. Please help get this taken care of. Thank you

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user_1n2tjt, thanks so much for reaching out to Xfinity Support. We would be happy to assist you with getting your cable buried. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdq

XfinityAngie

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60 minutes ago

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assistance

Cable needs to be buried

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assistance

Cable needs to be buried

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Customer Service

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I couple weeks ago Xfinity blocked calls from my bank. I un-blocked the High & Medium Spam Risk levels & that allowed the bank calls to come through. At least it did until about 9 hours ago but now their calls are being blocked again. So 9 ho

user_793642

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1 hour ago

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U

SPAM block settings question

If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?

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Cancel my internet service June 5th 2026

I am moving to Colorado. I’m leaving June 4 2026. Please help get this taken care of. Thank you

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Customer Service

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Hi there, @user_xs4w91 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you would like to cancel your services. Please be assured you reached the right per

XfinityRichard

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1 hour ago

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cancel service

I need to cancel my service

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cancel service

I need to cancel my service

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Customer Service

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Good Morning, @user_g5bq83! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with the email regarding the Peacock Premium and rewards. At this time NOW Internet subscribers are not

XfinityAdrienne

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1 hour ago

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Peacock for Platinum members

I have received several emails advising that I am eligible to activate Peacock as a Platinum member. However, I do not have access to the activation. My account login incorrectly states there is no Now account associated with my id, but my Now account is active. I have worked with a customer service

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user_g9n1b It's possible it can be the gaming server you are connecting to, if you are playing an online game. May I ask what game you are playing?

XfinityKassie

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1 hour ago

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Internet drop outs every 10 to 15 minutes

Relocated my modem to 10 ft away behind one interior wall to no avail. I’ve exchanged my modem and had a service call. Internet still drops out every 5 to 10 minutes. Makes game play very frustrating. Gary [Edited: "Personal Information"]

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It does appear that the fact that I have email going back to previous domains (attbi.com, home.com) etc. and that I had my kids as "sub accounts" back in the day, that this causes a problem when generating my IMAP mail. Do you have any suggestions of

leojn

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2 hours ago

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missing email older than two years

How can I resync my imap email to my windows outlook client because everything older than two years is missing

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Online. Do you think it might be something other than the internet connection?

user_g9n1b

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2 hours ago

to the conversation:

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Internet drop outs every 10 to 15 minutes

Relocated my modem to 10 ft away behind one interior wall to no avail. I’ve exchanged my modem and had a service call. Internet still drops out every 5 to 10 minutes. Makes game play very frustrating. Gary [Edited: "Personal Information"]

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Peacock for Platinum members

I have received several emails advising that I am eligible to activate Peacock as a Platinum member. However, I do not have access to the activation. My account login incorrectly states there is no Now account associated with my id, but my Now account is active. I have worked with a customer service

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Customer Service

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I have sent a direct message as instructed above and will follow-up based on the response from Xfinity Support.

user_wmjw88

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2 hours ago

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U

Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

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user_0urtf0 Hi there! Thanks for taking the time to post. We understand how important it is to get the most out of what you pay for. Our team will be happy to see what options are available. Can you initiate a direct message and start w

XfinityAirelle

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2 hours ago

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Need help from Comcast support

Billing loyalty discount expired and I cant afford the raise. Need to get it back or cancel. At work so I cant chat or call. Don't see any option as stated in other threads to "direct message"??

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