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@XfinityJohnG IMHO, you have an obligation to read this entire (admittedly contorted) thread before parroting the same old useless response that we have seen from your colleagues for 6 months now. Exiting and relaunching the app, clearing the l
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Green cable box removal
Please help Green cable box removal 1181 jewel flower st plumas lake ca 95961
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Green cable box removal
Please help Green cable box removal 1181 jewel flower st plumas lake ca 95961
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Customer Service
Thanks for choosing Xfinity for your home! You have definitely reached the right place for help, and we will get this sorted out for you @user_35kkhj. If you could send our team a direct message with your full name, the name listed on the account (if
Activate my router/modum combination without app
My phone doesnt have wifi at the moment, and i have my computer plugged in as i was going to go through the website activation but it just gives me a link to download the app which obviously cant be done currently any help in remotley activating it would be helpful
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I'm sorry to hear you'd like to cancel the account, user_x24jb2. We can help with your request here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message
Need to cancel Xfinity service
I need to cancel my Xfinity service effective today. I have already tried contacting Xfinity but the automated assistant only offered a callback. I do not want a callback or a plan change. I need help processing the cancellation.
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Activate my router/modum combination without app
My phone doesnt have wifi at the moment, and i have my computer plugged in as i was going to go through the website activation but it just gives me a link to download the app which obviously cant be done currently any help in remotley activating it would be helpful
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Customer Service
BUMP - anybody? Doesn't anyone from Xfinity monitor these boards?
X15 remote stopped controlling x1 cable box
All was OK until the remote was not recognized by x1 cable box. I tried to factory reset, seemed OK, but then I went to pair with the cable box, pressed the key combination, with the light color change, but the screen on TV didn’t show ANY NUMBERS TO ENTER! THIS IS BEYOND ANNOYING! Somehow I get it
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Need to cancel Xfinity service
I need to cancel my Xfinity service effective today. I have already tried contacting Xfinity but the automated assistant only offered a callback. I do not want a callback or a plan change. I need help processing the cancellation.
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Customer Service
NFL Network and Red Zone are back!!!!!
Thought I would check the channels and programming page and there is was. I have it back on and all is good. Never had a doubt
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X1
user_hy9y4x, Thank you for reaching back out to us. We would be more than happy to assist you with your refund request. Please send us a direct chat message with your full name and address to “Xfinity Support”. To do so, click on the chat
Need clarification on trade-in value after paying off both devices (iPhone)
Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.
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Good evening @Nebby5k! We wanted to check in and see how your appointment went today. How did the visit go? How is your service working now? Have you noticed any improvements, or are you still experiencing any of the same problems
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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Hello, @XfinityChelseaB I'm following up on my previous post regarding my iPhone 16e trade-in. As suggested, I contacted Assurant, but they transferred me to Xfinity Mobile Customer Service. I explained my situation to the Xfinity Mobile team, and
Need clarification on trade-in value after paying off both devices (iPhone)
Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.
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Good evening user_z1sui8. If you do have concerns regarding Xfinity Mobile billing, I would be happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete servi
Excessive Roaming Charges
Hello, I am writing to formally dispute an excessive and unconscionable roaming charge of $5,346.92 I was never given any real-time alerts, SMS, or email warnings notifying me that the data roaming charges had reached this level until I received the end-of-cycle bill. Even after, the current cycle w
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Thanks for sharing the results from testing the new router, @user_8671c1. It is also very helpful if you are able to test the speed with an ethernet cable to the modem. This can narrow down if this is happening at the modem or router. This link goes
Provision Modem for Upgraded Speed Plan
In mid-July I upgraded my internet speed plan from the 300 Mbps to the 1.2 Gbps plan. Unfortunately I still seem to be capped at approx 350 Mbps down and 4 Mbps up. I have rebooted, power-cycled and even reset to factory defaults my MB8611 modem but no change. Of course I power-cycled my router each
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I can certainly understand your concern. If your Xfinity Stream app is showing the out-of-home channel lineup while you're at home, the app may not be recognizing your connection as being on your home Xfinity Internet network. To help us narrow this
XfinityCarolyn
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Now tv streamsaver
It’s playing out of home channels lineup instead of in home. Help needec
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