Xfinity Community Forum

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I tried direct messaging as instructed, and was just told to activate my texts and that "we are not privy to local information.". No resolution date could be given, not any information on when I can expect future outages This is unhelpful and quite

Catchau82

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26 minutes ago

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C

Sugar Land TX Outages EVERY day for 3+ hours

We are at the end of our rope. After years of stable service, we are experiencing area outages every day for at least 3 hours. Usually during the work day, which is significantly impacting my wife's ability to deliver on assignments since she works from home. We are unable to get any actual updates,

Question

Thank you for reaching out here with your question. There can be one time charges incurred for those types of construction work. You would be informed ahead of time if there are any costs associated with moving that pole.

XfinityJohnG

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26 minutes ago

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I need a cable pedestal/utility box relocated due to planned driveway construction.

Question

@user_08bngy How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Try here using only a browser and t

Latoque

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26 minutes ago

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comcast.net email

want to log into my comcast.net email

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Help! Billing nightmare!

I ended my Internet and mobile phone service with Xfinity in September of 2025, and EVERY MONTH SINCE I have had a payment taken off of my credit card! Every month a different amount, from like $12 to $130 has been charged to my credit card. Every time I call, the representative says I don't owe any

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Billing

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Saftey Concern Direct Lightning Strike - Exposed/Damaged Xfinity Exterior Wiring

How can I speak with someone directly to report a safety concern about hazardous/dangerous exterior cable wiring left exposed? During a severe storm, a direct lightning strike hit the exterior wiring outside my home. The strike blew apart the exterior utility enclosure, burned the siding of the hous

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Customer Service

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user_1v9kf5, thank you for your patience. We found that your profile had opted out of direct messages, which is covered in more detail here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d00

XfinityVianney

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30 minutes ago

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Video/audio out of sync for ALL recorded programs

When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??

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We have been requesting it, and hopefully we will get an update, but the timeframe is not known to any of us currently.

XfinityJeffB

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32 minutes ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

Hi @user_lg96i6 thank you for looking to keep the account going after your move. We can help with that here, just send us a direct message with your full name and address to get started. Please see more details and FAQs on the transfer of ownership.

XfinityEva

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32 minutes ago

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Need account change form.

I need the account change form. I am moving abroad and need my roommate to take it over.

Question

user_q5etho My team can help you with getting your own modem active today as it will require us to obtain your account details in the process. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil a

XfinityShawn

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32 minutes ago

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Use my own router

Hello, Could anyone help remove the XER10 from my account and reprovision the ONU for a customer-owned router? Thank you!

Question

user_mykkrl Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here'

XfinityVictor

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34 minutes ago

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xfinity mobile still being charged after cancellation

I cancelled my xfinity internet and mobile in-person at an xfinity store. My internet service has been cancelled, but I am still being billed for the mobile line. I went to an xfinity store again to try to cancel the mobile line, yet I am still being charged. My xfinity account is no longer active,

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@user_16aaf2 I just checked, and the box that doesn't work is an Xi6-T. The one that hasn't had the error yet is a Xi6-A. Is that a factor? No clue.

user_16aaf2

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35 minutes ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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36 minutes ago

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Unlimited Data Removal

Good Afternoon, I am looking to cancel my Unlimited Data as I don't need it any more, and I see no options for canceling it in my plan options. I would like to keep the rest of my service the same, but still remove the Unlimited Data. Thanks!

Question

@user_ke8993 @XfinityEmilyB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes

EG

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37 minutes ago

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Packet Loss and Latency Spikes

For the past couple of weeks I have been experiencing ping spikes and packet loss, most noticeable when playing games online on my PC. This post is very similar to my experience: https://forums.xfinity.com/conversations/your-home-network/packet-loss-issues/6a125d56125e2a74f0881409 I'm also in the ba

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NFL SUNDAY TICKET

Ordered the NFL Sunday Tickrt today. Received a confirmation email that I’ve been charged the $240. It appears to be active on my smartphone but not on my tv. What do I need to do?

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Channels and Programming

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@XfinityAirelle So is that going to happen?

user_jp233f

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42 minutes ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

@user_ke8993 I appreciate you keeping us posted and providing such a detailed summary of the steps you've taken so far. I want to check your signals and continue troubleshooting until we get everything running smoothly. Please send us a direct

XfinityEmilyB

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42 minutes ago

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Packet Loss and Latency Spikes

For the past couple of weeks I have been experiencing ping spikes and packet loss, most noticeable when playing games online on my PC. This post is very similar to my experience: https://forums.xfinity.com/conversations/your-home-network/packet-loss-issues/6a125d56125e2a74f0881409 I'm also in the ba

Question

Yahoo is not an easier experience, as it is loaded with Advertisements, and the AI gets in the way. I'll search for an alternative

Belita2

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47 minutes ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

user_6pqtbr Thank you for reaching out to let us know about your experience in our store location. I am sorry to hear they did not have change to provide you. As far as I am aware all store locations should have change available, so I have forwarded

XfinityBrianH

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47 minutes ago

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Terrible service at the local Xfinity store

Went to the local Xfinity store in the ypsi Ann arbor area on Carpenter road. Went to pay my bill. I had $100 bill. My bill was $75. And was told I need to go get change. They could not give me change.

Question

Again, that is not true. My account was forced to Yahoo. I put it off many times and then I was forced to move it. So, unless they changed plans part way through the migration, you are wrong. And BTW - I was in the IT field so I know what I’m talking

SuzyQ924

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47 minutes ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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I've been having the same issues. Had a technician come out and replace two of the cable boxes. Both were initially able to access Crunchyroll. One developed the same problem in under 24 hours from installation. The second box is still working, but t

user_16aaf2

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48 minutes ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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