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@user_2mfyib Will have to look at your account because depending on what your account was eligible for or when your last payment arrangement was made, you may have selected the scheduled payment after your original payment arrangement was due.
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
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Something as simple as this will make me start looking at other options for my TV, it literally cost xfinity nothing for this reward & they take away the one reward enjoyed by the majority of loyal customers. I know I'm overpaying but I've been o
$1 movie night
I’m a Platinum Rewards member here to ask why I didn’t receive the $1 Movie Night offer this month (August ‘25)?
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user_ix25z9 We definitely appreciate your feedback regarding the XER10 modem and 2Gbps + speeds, I can definitely make sure we provide your feedback to our development team. Please let us know if we can help with any other concerns today?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@XfinityOrlandoM what i did through the app stated i had the option to push back my payment date to Jan 7th. I selected that option, and chose a payment method. By doing this, I thought that my new extended payment date would be Jan 7 as advised thr
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
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Timjim0, we hate to know that this issue has been ongoing for so long! My team would be more than happy to assist you with getting this further escalated. I see you have already sent us a Direct Message. Please note that sending unsolicited direct me
Apple Watch Ultra3 Activation
The watch will not activate. When I try to add the IMEI it says it is not compatible with the network. Which is not correct. They added the watch then it disappeared. I have gone through 4 chat sessions. 2 calls with the business Xfinity Mobile Executive Resolutions,. I am still waiting for the IT t
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Understood, and I am sorry to hear about the poor coverage you're experiencing user_byjpps. Please know my team is here to support you. Xfinity's Whole Home Wi-Fi evaluation is a process for Xfinity xFi Complete customers to assess their home Wi-Fi n
Free wifi extender
I understand I qualify for a free wifi extender. Could you please tell me how I request it?
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Accepted Solution
Renewing the current plan for another year?
Hi, Is it possible to renew my current plan for another year? It's $40 for 150Mbs
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Your Home Network
@user_2mfyib Thanks for reaching out to us, we do apologize for any inconvenience. A payment arrangement and a scheduled payment are two different things. So it almost sounds like you set up a scheduled payment arrangement which would be why
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
Question
@XfinityMartyR Neither. Our xfinity gateway has very poor coverage (and often no coverage) in our modest four bedroom ranch.
Free wifi extender
I understand I qualify for a free wifi extender. Could you please tell me how I request it?
Question
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
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Customer Service
Premium Unlimited Plan, no cell service in UK
As the title states, my daughter is in London (now on the train to Scotland) and she has not had cell service since she arrived on December 22. I've talked to 5 different Xfinity reps (including tech support and supervisors) but no one has been able to fix this issue. She has a new iPhone 17 pro tha
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Network
My daughter is having the same issue in London right now. We have premium unlimited plan but no cell service. I've talked to 5 Xfinity reps and no one has been able to help. She has bars (not SOS) but is not connected to cellular service and does no
On unlimited premium plan, international roaming is not working
I am on unlimited premium plan. International roaming does not work in India (or even germany). I have tried many things. Roaming is on. I get the 4 bars with "R" symbol next to it indicating that roaming signal should work. Please help. I have a google pixel 6a phone. (folks go with a more reliable
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Yes, fix your product and listen to your customers. Either update the xer10 to have bridge mode or ideally allow customers to attach directly to the ONU with their gear. The customer group who wants and needs 2gb+ service is the same group who needs
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Hello @user_1cxrb6, have you been able to use the home phone service up until now, like making and receiving calls, or did the issue start earlier?
RE: Home phone not working
I need help. Home phone is not working. I do not receive calls or dial calls out.
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Not sure, I think that I became aware no calls were received and a message alert in the display to check the phone line
RE: Home phone not working
I need help. Home phone is not working. I do not receive calls or dial calls out.
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Professional Misconduct and Rate Discrepancy
Dear Team, I am writing to formally lodge a complaint regarding the unacceptable service I received today and to request a resolution regarding my monthly billing. I have been a loyal customer. Today, I contacted support to request that my 1 Gig service be adjusted to your current advertised rate
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dkgasper Can you please specify and clarify what answer you are looking for? Our amazing problem solver @BruceW highlighted very useful information on the transition to Yahoo mail.
is this email a spam?
Important Reminder from Comcast Dear User, Last month, we notified you about important updates to our Terms of Service, Security Protocols, and Privacy Policy. Please be aware that legacy versions of the Comcast/Xfinity Mail system will be permanently retired at the end of September 2025. To avoid a
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@Turbo66gto We want to thank you for reaching out on the Community Forum for support with your account. We're currently waiting on a response to confirm if the X10 service is available in your area and will continue our conversation via DM.
XfinityRaul
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Xfinity support
Hello, I am wanting to check the availability of the gigabit X10 symmetrical residential fiber plan at my home address. I have not been able to find out how to send a direct message on this forum. Thank you
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