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user_9gadeg Let's take a closer look at what is going on with your service on those televisions together. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on th
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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No cell data abroad. No international coverage
I travelled relying on my Xfinity mobile plan which included international data. I arrived and no cellular data available past three days. I’m now abroad with no phone or internet access which is miserable. Reached costumer service on Friday 6/12 and they couldn’t fix it—only giving me a ticket to b
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Network
user_uvqo0g, Thank you for creating a new post. If you do cancel the Xfinity Home service, the functions will cease on the touchscreen. The remaining equipment would then no longer be linked to the system. Do you need any help making changes to the a
Security system
If I cancel my security service will I be able to arm it still and will the alarm sound
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Despite having seasonal pause, do I still get basic internet
My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?
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Your Home Network
New Address Listed as a Business
Hi! The address I’m moving to is listed as a business, despite being one residential unit in a building where everyone else is able to connect as a resident. How do I get this fixed?
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Your Home Network
Update: Unfortunately, Xfinity still chooses not to support TCL Google TVs with the Xfinity Stream app, despite these TVs running the same Google TV operating system that is supported on many other devices. It’s hard not to question why. The lack o
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
Question
It works fine on my Android Samsung phone, and it's working on my windows laptop just fine. It is the app on our samsung smart TVs that is not working. It does show the correct show title in the upper left corner while trying to load, but then the er
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
Question
It was fixed the other night, but now packets are dropping yet again. [6/14/2026 5:07:00 PM] Reply from 74.6.143.26 [91 ms][6/14/2026 5:07:04 PM] Request timed out.[6/14/2026 5:07:05 PM] Reply from 74.6.143.26 [115 ms][6/14/
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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user_9gadeg Okay, the reason I wanted to make sure is that this error code specifically is traditionally tied to iOS devices, and you mentioned that you have Samsung Smart TV's. Usually we would recommend ensuring you have the latest version of the a
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
Question
Good afternoon Bunth. I would be happy to look into this further for you. Did you do a transfer of service to a new address? Or is this for a brand-new account at a new address? Are you using the same log in credentials?
Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
Question
Hey @user_xxlt6b. Thank you for visiting our official Xfinity Forums Community Forums. We appreciate you sharing the information with us. I am unsure if the wrong cable was installed/provided, but am glad to hear that your services are working well.
Correct type of coax cable for either direct burial or conduit use
The drop line was replaced exactly 1 year and 6 days ago. The labeling on the exposed portion of the cable says ( PPC Perfectflex 6 Series ….5014595 ), this type of coax cable is indoor only rated not outdoor. Why would a Xfinity 3rd party installer use the wrong type of coax cable ?, from the groun
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Hello there @user_jkov32, I see that you have posted a couple of days ago regarding your iPhone not connecting to your modem. Has this issue been resolved?
I phonewifi password
I Phone won't connect to Xfinity, My Network. Change password Unable to join . It's an I phone 16, unable also to wireless connect
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We want to get Max streaming smoothly on your Xfinity box @user_dwz739! While it is frustrating that this is happening on one TV and not your Roku, freezing and buffering on specific apps is usually caused by a built up data cache or an outdated conn
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
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Sign-In and Account Management
Good evening user_i57mnv. I would be more than happy to assist you further. I do have a couple questions to better understand the situation. Are you having trouble with access a new subscription? Or are you not able to access an existing subscription
Can't Access Disney Plus Bundle [Edited]
Can't access our Disney plus bundle included in our XFINITY account [Title Edited: "Personal Information"]
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Greetings, user_49745d! We appreciate you taking the time to reach out with your reward redemption issue. We certainly want to help ensure you are able to take advantage of all the awesome benefits you are eligible for. What is the error message you
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Peacock Premium Offer - link on Xfinity App not working
On the Xfinity app, it shows that Peacock Premium is offered as a customer reward benefit. When I click on " Redeem offer" I get an error message. So for me the offer/benefit is un-usable as of now.
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