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erroneous multiple accounts
On June 9, 2026 I tried to upgrade my internet speed though the Xfinity website by logging into my account. The system made it seem easy and I just hit the upgrade button and went through the process of upgrading to faster internet. When I checked my email later, I discovered Xfinity had set up a ne
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Customer Service
Hi there and welcome to Comcast @user_pml7wa. Thank you so much for reaching out to us here on our Forum's page regarding your emails. You are in the right place and we are happy to assist you today. Is this happening on our website email server or a
Email from a specific sender forwarded directly to the trash folder
This past weekend, emails from a specific sender started being forwarded directly to trash without appearing in the Inbox. How can this happen and how can I reverse it?
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It is doing okay. Sometimes it has problems when my wife works from home but otherwise it is ok.
The weather channel is not showing the local forcast for my area in Ypsilanti, MI 48197
The weather channel is not showing the local forecast for my area Ypsilanti MI and is instead showing the national forecast on both the bottom and local on the 8’s.
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Our team is here to help. @user_fd4cv7 I would like to take a closer look at your account to see what options we have for your Peacock account. Can you please direct message me your first and last name along with your full service address
Activating Free Peacock
I am trying to activate my free Peacock subscription but when I go to my subscriptions page I get this error where the activate button should be "Activate your Xfinity service first for access to streaming services." My Xfinity service has been active for a couple years, so I'm at a loss to figure t
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user_cac9fc That’s great to hear you were able to get it working, especially since I know that took some time and effort. I’m really glad things are coming together for you. I completely understand your concern about billing, especially
Trouble activating free peacock for platinum member
I am having trouble activating free peacock for being a platinum member. I had a paid account through peacock, which I dropped about a month ago. I decided to get the free one that I'm entitled to, but I can't activate it when I get transferred to the peacock site. I used the same email for the paid
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Bad WiFi connectivity in my home
The layout of my walls creates difficulties with the WiFi signal. The extender I have is unreliable
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Your Home Network
@Bellatone What troubleshooting steps have you taken from your end? Have you performed a power-cycle to the cable box or a system refresh by chance?
30 second skip on remote
The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu
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Activating Free Peacock
I am trying to activate my free Peacock subscription but when I go to my subscriptions page I get this error where the activate button should be "Activate your Xfinity service first for access to streaming services." My Xfinity service has been active for a couple years, so I'm at a loss to figure t
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Customer Service
@user_xqnjj4 Our team can follow up with you in a few days to see how everything goes with that ticket.
Missing property
And Xfinity technician within my apartment this morning with intentions to restore my service after paying my bill yesterday I realized after he left that I was missing a baseball cap.... A green and white Hawaiian style baseball cap with the Philadelphia eagles logo and the name priceless on the le
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user_p2xs8w, Thanks so much for reaching out to Xfinity Support. I am sorry to hear you have been dealing with this. Let's run through some troubleshooting and see what we can do. Please send us a DM with your name and address. Here are the
All streaming services freeze after ads...
Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a
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@user_sfkxl3 thank you for answering the questions, and all the information you've provided. It's definitely not our intention to make it a frustrating experience, and the questions are asked because the Xfinity Forum is a community gathering spot an
disney/hulu login in problems
II canceled my old Disney+/Hulu subscription and added it to my Xfinity bill in hopes of managing all my subscriptions in one place. Unfortunately, it's been over a month, and I still don't have access to Disney+ or Hulu. I've contacted Xfinity multiple times, but they keep creating support tickets
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NeilBHome I would be reaching out and looking for help on this if I were in your shoes too. Our team will be happy to help get this line resolved. Please send us your full name and complete address via our DM. How to Send Us a Direct Message:
Exposed Underground Xfinity Service Line — Appointment Canceled and Support Disconnected
I need an exposed underground Xfinity service drop inspected and repaired at my home. The cable feeding my house has surfaced from underground beside my driveway and is vulnerable to damage from vehicles, lawn equipment, and contractors. I previously called Xfinity and clearly reported an exterior s
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I have attempted to log in using my Xfinity credentials on both my phone and laptop, but I am repeatedly informed that there are no active accounts associated with my information. I have also contacted Disney directly, and they confirmed that there a
disney/hulu login in problems
II canceled my old Disney+/Hulu subscription and added it to my Xfinity bill in hopes of managing all my subscriptions in one place. Unfortunately, it's been over a month, and I still don't have access to Disney+ or Hulu. I've contacted Xfinity multiple times, but they keep creating support tickets
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Hello, @user_qse1v8 Were you able to follow @EG advice and check for a service interruption? Have your services been restored?
Internet
We live at @ Cob road and out internet is not working. We reset the modum. When do you expect it to be back on?
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Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your account concerns. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the
Comcast fraud
My Condominium has a 5 year contract with Comcast. Name: [Edited: "Personal Information"] I signed up for WiFi with Comcast for this service but you have un-equivocally demanded payment. I can send you the contract for Meridian Condominium has with your company. I am a elderly senior and you have ta
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user_b1fx5z Good day! Have you used the Xfinity app to help identify any issues with your TV services? Troubleshooting your video service using the Xfinity appOpen the Xfinity app.Tap the Services tab.Tap Troubleshoot TV issues.Tap the a
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glitching tv images
There was a Xfinity/Comcast contractor working on our street about 2 weeks ago. We even go a message from Xfinity that work would be taking place and to expect an outage. Ever since we along with our neighbors have been experiencing glitchy tv images on all channels. You customer service is impossib
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