Xfinity Community Forum

Moved here for assistance.

EG

commented

7 hours ago

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Chronic Intermittent Outages, Multiple Failed Repairs, Contractor-Caused Outage — Seeking Executive Escalation

I’m posting here because after months of service problems, multiple technician visits, and contractor work, my issue remains unresolved and has now been formally escalated via an FCC complaint. Since summer 2025, my internet service has suffered from intermittent outages multiple times per day. The

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... I may have accidentally deleted ... You don't need an email. Instead, log in to https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say: You're invited to upgrade y

BruceW

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7 hours ago

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U

Transition to Yahoo email?

How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?

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No service at pole

I moved to a new place and the house is not connected to the service pole. A technician came by and told me that he can see that the lines up at the pole seem disconnected… but he asked me to request Comcast to come out?

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Customer Service

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Xfinity charged to my credit card

Hi Team, I am fed up talking to all your customer service agent, be it on phone, chat or any other service. I have been charged twice to my credit card(A) which is never on file for monthly payment and there is no such amount i can see on my account. I have credit card(B) on file. I also received an

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Plan

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Peacock activation help

Hi, i am trying to activate the Peacock subscription that came with my gig speed internet plan, every time i try to activate it gives me am error saying “ Something unexpected happened- try again later” it’s been over 3 weeks and still same error, i also reached out to customer support and they told

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Xfinity App

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Services

Need to review my services to reduce cost

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Customer Service

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Accepted Solution

Thank you for the time you spent working with our team, @user_sclml0. We are unable to accept returns past the 21 days of the ship date for the new device. The team was unable to extend that as we did not hear from you about the label until the time

XfinityRay

commented

8 hours ago

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U

Xfinity failed to get the information to us and now won’t give a rebate

We bought a new phone and they were supposed to send us an email with the mailing label so that we could return the older phone and get a $1500 rebate. We never received any email and the first notification we got from them. Was that the rebate time period had now expired I was able to get a mailing

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They are the worst. They’ll pass you around and even lie to you to get you off the phone. They told me I had an appt and the. When nobody showed up they ADMITTED the service rep lied to me. but of course the bill still came the next month on time.

user_bunhjo

commented

8 hours ago

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U

Complaints

I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower

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Thank you for the time you spent working with our team, @user_sclml0. We are unable to accept returns past the 21 days of the ship date for the new device. The team was unable to extend that as we did not hear from you about the label until the time

XfinityRay

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8 hours ago

to the conversation:

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U

Xfinity failed to get the information to us and now won’t give a rebate

We bought a new phone and they were supposed to send us an email with the mailing label so that we could return the older phone and get a $1500 rebate. We never received any email and the first notification we got from them. Was that the rebate time period had now expired I was able to get a mailing

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user_iyqnpc Thanks again for reaching out! I'm glad we could help ensure your services are set for cancelation for the correct bill end, and effective date.

XfinityMartyR

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8 hours ago

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Billing after cancelation

I noticed I am receiving a bill for 16 Jan - 16 Feb. However, I canceled my services as of 06 Jan.

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Hey there, @user_mmct4b, thanks for reaching out through Xfinity Forums regarding your connection issues. We would be happy to help with troubleshooting. Are you still having ongoing issues with your connection?

XfinityJeniece

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8 hours ago

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how do i get xfinity to test their outside cables and equipment.\?

Title: Peak-Hour Service Impairment: Severe Downstream Latency Spikes (Node Congestion) Issue Summary: > I am experiencing a daily service failure specifically during peak hours (8:00 PM – 11:00 PM). While my download bandwidth remains stable near 95 Mbps, my Download Latency is spiking to unusable

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Fraud

8:04 0 3 96t

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Customer Service

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Worst Customer Service

Interestingly enough I typed this out already and when I tried to submit it errored out and made me re type it. i have been battling with this company for months. It started when i had a few outages. then a customer service rep lied about an appointment confirmation. How do i know? I called back aft

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Customer Service

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Hey there, @user_29f630, thanks for reaching out through Xfinity Forums regarding your issue with your doorbell. We would be happy to help with troubleshooting. Have you already tried any troubleshooting steps?

XfinityJeniece

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8 hours ago

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U

Video doorbell keeps going dead after install without a chime box

I see lots of previous posts about a video doorbell going black after install without a chime box. I am having the same issue and have gone through 3 doorbells. The "technician experts" from xfinity keep saying its electrical. I have replaced the transformer, same results. I am having an electrician

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Bill increased from $280 to $312. STB box fees? Rebroadcast fees? Are you kidding. I can't get a new box. Just used broken scratched garbage someone returned. We are looking for streaming alternatives and we have an antenna for locals. Xfinity Comcas

fosterjaka

commented

8 hours ago

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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Thanks for posting on our community forums, user_9n7g5g. I completely understand how frustrating that must be. Especially during NFL playoff weekend, when you just want to enjoy the games. Thank you for sharing the steps you’ve already tried; t

XfinityDilary

commented

8 hours ago

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U

Streaming app not working

For 3 days (since 1/10/26 on NFL playoff weekend), the Xfinity App will not open any live or recorded shows on any of my Samsung devices: Galaxy S24+ phone, TAB S10 FE tablet, or Book 5 Pro laptop. I've tried restarting all the devices, as well as uninstalling and reloading the app. But the problem

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I did all this and they won't extend the deadline, which seems unfair since they did not provide adequate information to me! The phone is still good, but they only want to make the profit by not working with me on this. I am disgusted and we m

user_sclml0

replied

8 hours ago

to the conversation:

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U

Xfinity failed to get the information to us and now won’t give a rebate

We bought a new phone and they were supposed to send us an email with the mailing label so that we could return the older phone and get a $1500 rebate. We never received any email and the first notification we got from them. Was that the rebate time period had now expired I was able to get a mailing

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K

Internet disconnection randomly throughout the day

I have been having random disconnects throughout the day. 4-5 times /day. It does not matter if I’m streaming, gaming or even just browsing the internet. I’ve done all the hard resets etc and suspect it’s something to do with the connection to the building.

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Your Home Network

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Hey there, @Mileselim, how is your Wednesday going so far? I hope everything is going well. I wanted to go ahead and follow back up with you to see how everything went with the tech appointment today. How are your services working?

XfinityJeniece

commented

9 hours ago

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M

Terrible service

This is the worse service ever. My WiFi was slow so customer service said to exchange modem for a newer one. I did as they requested and the modem didn’t work. I had internet for about 15 minutes and it went out again and again and again. So they sent out a technician and supposedly it was all fixed

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Hey there Strangehaven thanks so much for taking the time to reach out here on our Forums! It sounds like @BruceW pointed us in the right direction. Are you now able to get more than 950 Mbps on the wired connection?

XfinityAlfonso

commented

9 hours ago

to the conversation:

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2 Gb internet only getting <1 Gb download

Please help. Several calls have not resolved this issue. I am subscribed to 2 Gb internet. At most I get ~950 Mb download speed, via ethernet directly to the XB8 modem. Not over the shared WiFi.

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