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iPhone 18 Pro Max Order Processed Under Wrong Upgrade Promotion
iPhone 18 Pro Max order appears to have been processed under the wrong upgrade promotion I’m hoping someone from Xfinity’s corporate/mobile support team can review an iPhone 18 Pro Max order that appears to have been processed under the wrong upgrade path. I originally received a notification in the
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Customer Service
How to report A community Expert
Was trying to get an explanation on a problem I was having with my attempt to get Xfinity Essentials, when this Person from Xfinity Customer Expert department, sends me a very nasty message basically accusing me of being stupid and lying, This person had only half the pertinent information, was comi
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Customer Service
Disrespectful Representatives
Two representatives of Xfinity made a visit at my apartment complex today. They seemed happy to speak with many of the residents about Xfinity’s service. They were particularly cordial to the white residents of the complex. Unfortunately, they did not extend the same courtesy to my wife, who is blac
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Customer Service
I want a paper statement. why was it changed to online and why did it increase about $50 a month
Sudden bill increase
My August bill was $95.00 and my September bill was $144.00. Why is the reason for the increase?
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user_v1nzgq Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Internet Speeds upgraded to 1 gig up and 1 gig down, shipped a new XB10 with the wrong power adapter
I received and email stating that my internet service was upgraded on 8/5/26. It had a link to order a new XB10 modem which I did and I received it a few days later but it had the wrong power adapter in the sealed box. I called and was told to visit the nearest store to have it replaced that they ha
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Thank you for reaching out to our team about that billing issue. I am sorry to hear about that experience and will be happy to research that account history. In order for me to do that I will have to ask you to send me a direct message with the full
lied to by billing and cancellation department in 2022, found out via a collection letter in 2026
I cancelled xfinity in aug 2022 by calling them, as one does (because they did not leave this function on their web platform, how convenient. the people I called today said they saw no record of cancellation, how convenient). My lease ended that month, and I had actually moved out 2 months before th
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Hello @user_pvpske! After dealing with this for years, multiple technician visits, Wireless Gateway replacements, and even a new drop to the home, I can understand why you're looking for a deeper investigation rather than another round of standard tr
Streaming issues for years
My ongoing problem is the inability to use xfinity stream or xi6 boxes. I swapped out the xi6 and went back to cable boxes. I still try to stream from another room without cable. Other apps work fine but at times xfinity stream does not. I have used both fire sticks and now a roku 4k+. Last night I
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user_uwptuq, I'm sorry to hear you need to disconnect the service. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when
Cancel Internet Service
I have moved away from my San Jose service address and I no longer need my Xfinity Internet service. I am currently in Los Angeles and I am unable to make a phone call. I would like to cancel my Internet service effective September 24, 2026. I currently do not have access to the Xfinity equipment at
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XB10 stuck at 100 Mbps upload on 1Gb Symmetrical Plan (Likely Provisioning/Bootfile Issue)
Hello! I'm currently subscribed to Xfinity's 1 gig symmetrical service, and the Xfinity Plan Builder for my account shows 1 Gig download / 1 Gig upload as my current plan. I recently switched from an XB8 to the new XB10 gateway. However, my actual upload speed is still hard-capped around 100–110 Mbp
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Your Home Network
Hello @Stowine62, and thank you for taking the time to share your experience and concerns here on our Xfinity Community forums! I can certainly understand why this situation would be frustrating. When you're investing in a premium internet package a
Unresolved Connectivity Issues & Misinformation Regarding Technician Services
To Xfinity Customer Service, I am writing to express my frustration regarding an ongoing Wi-Fi connectivity issue and the conflicting information I received from your customer service team. I live in a two-story townhouse with my modem located in the first-floor living room. Despite paying for your
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Hey @Joebern, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out. With a typical exchange of equipment, there would be no removal of Peacock or other entitlements on the account.
Peacock
I am a diamond member. Previously I was able to watch programs on Peacock however, since I just exchanged my box for another one I haven't been able to. Everytime I try to access the app it prompts me to sign up for a plan which costs $$$. It is supposed to be free
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@user_qeixis Mine, too, started working normally again. It’s almost as if Comcast had a problem and fixed it.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Trouble getting service installed
I’ve been bumped three times in a week for new service installation and no one at Xfinity seems to be able to help me. They keep scheduling me for 3-5 pm and telling me it’s all that’s available. No end in sight.
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Your Home Network
@user_qeixis mine, too, has started working again. It’s almost as if Comcast had a problem and fixed it.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Relocate Overhead Utility Line to Underground
I would like to have my overhead utility line buried in conduit. How do I request this?
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Customer Service
CONSISTENT DAILY NETWORK OUTAGES SINCE "NETWORK UPGRADE"
It's about about 3 to 4 weeks since our last "network upgrade". the daily outages since that time are out of hand. I need a response when this will be fixed. I want a response here. No private messages.
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Your Home Network
Is it true my monthly bill increased by $39?
user_a2j08h
commented
55 minutes ago
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Increase payment
Why did my payment increase?
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