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Phone replacement
I tried to call you guys but I don't have the information they're asking for. I just need to know if I have an upgrade available for my device because it's cracked.
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Customer Service
user_f0bxt3 I'm sorry to hear that you're still having issues with the Apple Mail client. Have you tried a different third-party client to test sending/receiving emails as well? I ask since you have confirmed you are able to successfully send emails
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
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Customer service / account issue
Formal Complaint and Request for Immediate Escalation Dear Xfinity Customer Service / Executive Escalations Team, I am submitting a formal complaint regarding a serious account-access and customer service issue that has left my Xfinity account suspended and prevented me from being able to access or
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Customer Service
Xfinity Support
I have been incorrectly charged for a mobile account I did not sign up for, nor use. The line has been successfully canceled, but I am being penalized with an overdue balance for a period when the line was never used or activated. I need an agent with Tier 2 authority to backdate the cancellation da
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Plan
Looking to transfer my phone number to a new carrier, says account is not verified
I need to cancel my XFinity Mobile service and transfer my phone number to a new carrier. I am trying to get the Security Pin, but XFinity won't allow me because my "It looks like your account is missing a verified contact method". I no longer live near an XFinity store, and it seems to be impossibl
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Devices
@user_k7wpv7 Were you able to find any outage info on that site or in the app ?
Frequent Outtage
I’m honestly getting tired of Xfinity internet frequent outtage here it’s almost every week and this is affecting my work productivity being a WFH, what’s really going on? have had to go seat and work at a starbucks every other week! this is crazy
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user_3jbdlv Hello! Thank you for reaching out to us here on our Community Forum. This can mean that while your house is pre-wired and ready, the cable line outside may not be connected to the tap; this is what allows services to be able to go into th
I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go.
I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go. Please explain what you are talking about I really don't understand what you're talking about. Please respond asap
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Greetings @user_pu3rc2, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with this question. As long as you have not had Xfinity mobile in the past, and are o
Free phone plan for a year
If I go buy a new Samsung galaxy phone I will be able to add it to bring your own phone and have a free year plan no charge upfront or added to bill
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Property Damage Claim
Our neighbors had a cut wire that they reported on July 2nd. Xfinity showed up un announced on September 5th. The work resulted in damage to our lawn, driveway, and our other neighbors driveway. The work is not complete, but the damage to the driveways will require repair, and the hump that was crea
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Customer Service
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go.
I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go. Please explain what you are talking about I really don't understand what you're talking about. Please respond asap
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Concern moved here to the Home Networking help section.
Dell Latitude does not see xFinity WiFi network
Installed our new Xfinity Gateway Modem/Router xFI TG02DCW4482CT. It replaced our owned Arris cable modem SB8200v2 and Linksys router WRT3200ACM. After activating it using our old SSID and WPA2, all devices connect with ethernet and WiFi except a Dell Latitude E6540 running Windows 10 Pro. A HP lapt
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UserGGall Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" ic
Requesting Tier 2 Assistance: ESPN App Entitlement Mismatch (UDB Account Refresh Needed)
Message: Hello, I am experiencing a TV provider authentication issue with my ESPN Unlimited access. On my Xfinity Subscriptions Hub, my status shows my ESPN Unlimited access is fully "Active." However, when I link my TV provider inside the ESPN app on my iPad and Roku, the app states I do not have a
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I just got it reported to the team that handles those investigations. We appreciate you doing the right thing and helping get this reported to us.
10 minutes ago queen st ne Washington DC
A Xfinity work truck was traveling up the street towards penn st st. The truck tried to squeeze through the street and it sideswiped another vehicle that was sitting with hazards in the opposite direction. The truck rode off down the street towards Trinidad rec center without stopping to address the
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Requesting Tier 2 Assistance: ESPN App Entitlement Mismatch (UDB Account Refresh Needed)
Message: Hello, I am experiencing a TV provider authentication issue with my ESPN Unlimited access. On my Xfinity Subscriptions Hub, my status shows my ESPN Unlimited access is fully "Active." However, when I link my TV provider inside the ESPN app on my iPad and Roku, the app states I do not have a
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@user_9l4wla, please keep in mind that we do ask users refrain from sharing personal information as this is a public forum. We aim to prioritize safety, and ask that information like location only be shared via direct message. The Pencil and paper ic
Damaged Utility Box found on [Edited]
Damaged Utility Box found on [Edited: "Personal Information"], the box was lying down, the bottom was rusted. It is directly across from Laurel Creek park. the nearest cross street is Olsten Ct. It is in Preserve neighborhood. [Title Edited: "Personal Information"]
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I am very annoyed and extremely unhappy if this is the “support” you guys give. I have sent a direct message. I hope this can be resolved. I am over this whole issue. the technician that came to “fix” it did this terribly shoddy work.
Damaged Green Pedestal - Requested Metal Replacement Multiple Times
I have an ongoing issue where delivery drivers have constantly ran over my pedestal at the edge of my property. I’ve had several xfinity employees show up and “fix” it by lifting up the bent and damaged cover with the wires and just tucking it back in. They claim I can request a metal pedestal like
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Streaming
Why can’t I stream the Disney Hulu anymore is was part of my package?
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Xfinity Stream Website
Thank you for reaching out and bringing this to our attention, @lonf . I'm very sorry to hear about the damage to your lawn and driveway resulting from the recent work. We definitely understand your concerns and would like to take a closer look into
XfinityRichard
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Property Damage Claim
Our neighbors had a cut wire that they reported on July 2nd. Xfinity showed up un announced on September 5th. The work resulted in damage to our lawn, driveway, and our other neighbors driveway. The work is not complete, but the damage to the driveways will require repair, and the hump that was crea
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