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user_b21wfi Thank you for confirming. You will need to submit a ticket through https://xfinityoncampus.com/login for managed Wi-Fi connectivity issues. You can learn more here at XFINITY Community WiFi. Let us know if this helps!
New customer. Getting extremely low bandwidth.
I moved into this new apartment unit. previously had xFinity at a different apartment unit within the same complex and didnt have an issue. See the attached speed test.
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Let's take a look here, user_efe728. Could you please send our team a Direct Message with your name and service address? To send a Direct Message: Click "Sign In" if necessary • Click the "Direct Messaging chat" icon • Click the "New mess
Remote issues
Remote is lighting up, tried recommended reset method of holding A followed by 9-8-1. Still not luck connecting to cable. Volume works. XR15.
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@XfinityDilary no not at all :(
Remote issues
Remote is lighting up, tried recommended reset method of holding A followed by 9-8-1. Still not luck connecting to cable. Volume works. XR15.
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Mobile Protection Plan
I have asked now SEVEN times that Comcast cancel the $19 protection plan on my mobile phone. It disappears for a month or two then shows up again forcing me to live agent chat with people who barely understand English! Ive been assured every time that the plan would be removed but there it is yet ag
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Customer Service
Yes, we are using an Xfinity modem/router.
Internet Issues - Phones and Tablets Connected to Wifi but not Loading certain Websites or Apps
We recently got a new router, and we've been having connectivity issues. My work computer connected no problem, and we got our Alexa and pet camera to connect, but we've had issues with getting other devices to connect and work properly. We had to hardwire our TV and the Playstation to get those to
Question
user_5k23n Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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Done. Thank you for your help
Disney+ and Hulu Activation Button Missing and status is blank
Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!
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Inbound Domain Blocked by Policy - Open Level 3 [Edited]
Hello, I am experiencing a persistent inbound email block from a legitimate external domain ([Edited: "Personal Information"]). The messages are being rejected entirely by the Comcast inbound gateway server (resimta-a2p-651319.sys.comcast.net) with the following diagnostic error: 552 5.2.0 TnyIw8JZe
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why Xfinity cannot make automatic refunds for customers experiencing planned outages?
Regarding Xfinity customer service: A number of families, including my own, in my neighborhood received notices every day for a week (Monday through Friday) that service would be interrupted due to scheduled work on the network. When I contacted Xfinity to request a credit, the representative initia
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@user_x9pwvv thanks for reaching out via our Xfinity Forums. Are you using a Xfinity modem/router?
Internet Issues - Phones and Tablets Connected to Wifi but not Loading certain Websites or Apps
We recently got a new router, and we've been having connectivity issues. My work computer connected no problem, and we got our Alexa and pet camera to connect, but we've had issues with getting other devices to connect and work properly. We had to hardwire our TV and the Playstation to get those to
Question
@user_7vngt4 We'll gladly take a closer look at your account. Please send us a Direct Message with your full name and complete service address, so we may assist. To start a Direct Message: Click "Sign in" if necessary • Click the "Direct
Disney+ and Hulu Activation Button Missing and status is blank
Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!
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Phone not working
I just put in new modem and have internet, but phone not working now. I havar tried every slot to put the phone cord and none work
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Customer Service
I just moved into this apartment unit from a different unit within this complex. xFinity has managed service in this complex. I didnt have issues in the older unit, however this one I am getting extremely slow speeds.As I mentioned already, I
New customer. Getting extremely low bandwidth.
I moved into this new apartment unit. previously had xFinity at a different apartment unit within the same complex and didnt have an issue. See the attached speed test.
Question
I am providing a new update. Xfinity sent me an automated email yesterday acknowledging this issues exists. A follow up email arrived advising that at 12:00p.m on 5/31/2026 the option to subscribe to Paramount+ would once again be available. When I o
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
Question
user_pib7pg, Thank you for reaching out and creating a new post. I understand you upgraded to our plan with downloads up to 2 Gbps, but you are seeing 1 Gbps when testing on your devices. If you complete a speed-to-gateway test outlined here htt
Internet speed
I am on the 2Gbps plan but all my speed tests only get at best 1Gbps .. my device to modem connection via WiFi is 2gbps or slightly more. I have the latest Xfinity modem. What do i need to do to get the full 2 Gbps
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Can you please confirm what troubleshooting steps you have already taken so that we can dig further into this, user_b21wfi?
New customer. Getting extremely low bandwidth.
I moved into this new apartment unit. previously had xFinity at a different apartment unit within the same complex and didnt have an issue. See the attached speed test.
Question
I’m reading multiple posts out here with very similar issues. Makes me think it might be an issue on your end
Disney+ and Hulu Activation Button Missing and status is blank
Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!
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Yes, I have. I even tried incognito mode
Disney+ and Hulu Activation Button Missing and status is blank
Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!
Question
user_kslbxb, thank you for reaching out and making a new post. I see you just activated your new modem, and your internet is working as expected. However, I understand your phone service is not working. I know troubleshooting can be a headache, so I
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Phone not working
I just put in new modem and have internet, but phone not working now. I havar tried every slot to put the phone cord and none work
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