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@user_00pnec Thank you for making us aware of your billing concern via Forums. I would be more than happy to review your account to see what we can do to fix this. Please send a direct message by clicking the chat icon in the upper right corner of th
Billing my old address from 9 years ago
I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance
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Thank you for reaching out @user_4cxteu Just to confirm you did the steps via https://www.xfinity.com/support/articles/peacock-premium-offers and you are not able to activate your services?
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
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Xfinity support
I am in Nashville, Tennessee. There is an Xfinity outage. We had an ice storm last week. That power has been restored and so should have cable and Internet. This is ridiculous! Why hasn’t this been taken care of by now? The storm has been over for a while. This is terrible customer service and there
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Customer Service
I went to the article that XfinityRichard suggested: https://comca.st/3cui44g, and while there were some slight differences in what I was seeing on my phone, I believe I found and unchecked the things that the article suggested. That was a few weeks
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
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Not sure why I couldn't attach an Image in OP, but here is an example of the routing issue.
How do I Report a Faulty Node/Server Causing Excessive Packet Loss?
Apologies in advance if my terminology is off as I'm not a programmer or engineer, but for the past 6 months, I have had bizarre and very noticeable lag that didn't appear in common entry level diagnostic tests. Eventually, after reporting the issue to several game developers, one suggested that I u
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Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
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Customer Service
Administration tool from gateway in 10.0.0.1. Xfinity set bridge mode from their end. The web pages served by the gateway need to be fixed to enable the toggle button t9 be shown
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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How do I Report a Faulty Node/Server Causing Excessive Packet Loss?
Apologies in advance if my terminology is off as I'm not a programmer or engineer, but for the past 6 months, I have had bizarre and very noticeable lag that didn't appear in common entry level diagnostic tests. Eventually, after reporting the issue to several game developers, one suggested that I u
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Your Home Network
a few weeks ago. But there is nothing that says or indicated that it will take 45 days.
Not getting $10 autopay and paperless credit
Hello - i have had $10 autopay and paperless credit but I am not getting the credit for it.
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Billing my old address from 9 years ago
I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance
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Billing
@user_riv889 Thank you for making us aware your account is locked via Forums. I would be more than happy to review your account to see what we can do to unlock it. Please send a direct message by clicking the chat icon in the upper right corner of th
Comcast says Peacock activated as Diamond member but Peacock says I need to activate
I activated my Peacock premium benefit as a Diamond member. When I click through to Peacock it is all locked and asks me to upgrade. This looks like it's an issue for others but I can't get any help from Comcast or Peacock to reset or reactivate the benefit. Any ideas?
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@user_tgw69e Thanks for reaching out to us, we do apologize for any inconvenience. Can you let me know of any troubleshooting steps you have taken on the Xfinity app or by doing a hard reset on your modem by unplugging the power cord from the back o
Continuous Outages
My internet continuously goes out and nobody can tell me why. Last month, it was out 13 times. February, 3 times and it's icky February 5th.
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user_szkk2x Hello, are you using the application or the 10.0.01 site?
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Have you reached back out to our CSA team if they were assisting you with this issue? They may have additional tickets to put in to investigate the issue you are experiencing. CSA Toll-Free Number: 1-888-565-4329. @user_v8yhc6
Looks like something went wrong message
I have tired to pay my bill online, in the app, over the phone, talked to several customer service reps, tech reps,…. Same message: Look like something went wrong….. No one of them can fix the problem. Last straw before dropping and moving service. Can someone at Xfinity fix the problem without havi
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@user_lzowpf First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to ch
WIFI out
My WIFI is out and I can’t talk to any real person when I call to help me get back online
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
WIFI out
My WIFI is out and I can’t talk to any real person when I call to help me get back online
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Yep. I spent hours on the phone with xfinity. Links in texts, online, sent to customer service, sent to the security people. Said there were locks on my account that they took off, but that didn’t fix it either
Looks like something went wrong message
I have tired to pay my bill online, in the app, over the phone, talked to several customer service reps, tech reps,…. Same message: Look like something went wrong….. No one of them can fix the problem. Last straw before dropping and moving service. Can someone at Xfinity fix the problem without havi
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We can help you get a new remote @user_l55ptf Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messagi
XfinityJoe
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remote backlit not working
The remote used to backlit no onger working untilyou press a button. New batteries did not fix it.
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