Xfinity Community Forum

user_alxv8l Try these steps here: How to: Direct Message Within The Forum.

XfinityAmandaB

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4 hours ago

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Need escalation specialist to correct Xfinity mobile billing discrepancy

We recently reduced our account to a single line with unlimited data (disconnected my husband's line). The Quoted Price: I was repeatedly quoted $30+ (plus taxes/fees) for this single unlimited line. The Problem: Your system-generated estimate is showing $50, and I have spent over six hours across p

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user_o4hdss If you don't mind can you share how you are trying to activate the account? Are you doing it using the membership portal?

XfinityVictor

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4 hours ago

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Peacock account premium

I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.

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I understand your concerns, @user_vdxa1v. I have seen if the return and trade in process takes longer than 30 days the promotion will not apply. Our system applies that automatically so sometimes an agent needs to get involved to ensure things are co

XfinityRay

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4 hours ago

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Xfinity stole my phone

I have screenshots of the deal; Xfinity stole my new Flip 7 and instead of the $1100 trade in and $200 visa, they charge full price. Their AIs just keep typing the same excuses; the only way to resolve is to report my phone as stolen and have my CC company dispute any charges while I switch. NEVER T

Question

Hi, @user_rop53p! We appreciate you taking the time to make a post. I need some further information so I can best assist you. Are you watching in the Xfinity Stream app or on a TV box? Are the blank apps, the tiles showing the movie or show and then

XfinityRay

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4 hours ago

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Apps are blank until selected

Cast and crew not visible.

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U

I am sorry, but I do not see a direct messaging icon.

user_alxv8l

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4 hours ago

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U

Need escalation specialist to correct Xfinity mobile billing discrepancy

We recently reduced our account to a single line with unlimited data (disconnected my husband's line). The Quoted Price: I was repeatedly quoted $30+ (plus taxes/fees) for this single unlimited line. The Problem: Your system-generated estimate is showing $50, and I have spent over six hours across p

Question

It seems like mostly the others have Xfinity when I have to give a 2 digit code for Xfinity to put the call thru because that party has spam filtering on their phone or Xfinity says, but when I question my daughters and the people I call they don’t k

blondiegram70

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4 hours ago

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Spam call filtering and my number being marked as SPAM

When I make a call out to another person, most of who have Xfinity I get the same message SPAM call filtering and to put in a 2 digit code before they will put the call thru. Then on their end I come up as SPAM on my number. fix this now.

Question

Hi user_itf4so, thank you for taking to time to reach out to us here in our Xfinity Community forum. We're happy you're here, and happy to help you. For this type of request, we will need some account information best kept private. Please send

XfinityJeffB

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4 hours ago

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Request for Installation Fee Refund

I was informed that a technician needed to visit my home to run new wiring for the installation. However, this was entirely unnecessary as a functioning connection was already in place when the technician arrived. Because this service was not required, I would like the $100 fee credited back to my

Question

Hi, @user_u1v9ud! Thanks for reaching out about the password update. We are glad to help so you can get your mail on your phone once again. Are you able to log into the Xfinity email website without problems? Here is the link in case you need it, htt

XfinityRay

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4 hours ago

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Customer service phone number

I want to talk to a live person. Please give me phone number for cable customer service

Question

U

It has a different email. But when I'm trying to activate a new account, it doesn't let me

user_o4hdss

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4 hours ago

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Peacock account premium

I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.

Question

In my experience, it's about 50-50 getting the right equipment that was ordered.

BIslander

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4 hours ago

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No option for 4K resolution in settings

yesterday I ordered a 4K box through the Xfinity site and receive it today. It looks like the model is XiD-P Because that’s what it says on the back. I hooked it up to the TV and everything seems to be working fine. However, when I go into video output resolution on the settings, The best option is

Question

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I want my old phone back; will give back the fold 8, and leave Xfinity forever. Mail in trades are what the disabled are likely to do; easier than a store. I don't trust a word from Xfinity and anyone looking at Black Friday trades should be worrie

user_vdxa1v

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4 hours ago

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Xfinity stole my phone

I have screenshots of the deal; Xfinity stole my new Flip 7 and instead of the $1100 trade in and $200 visa, they charge full price. Their AIs just keep typing the same excuses; the only way to resolve is to report my phone as stolen and have my CC company dispute any charges while I switch. NEVER T

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Hey there, @4dougobrien, thanks for reaching out through Xfinity Forums regarding your billing details. I completely understand how frustrating it would be to have two payments processed when you only intended to make one, especially when this happen

XfinityJeniece

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4 hours ago

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Double Billed

I was on the phone with an agent from comcast and it was taking forever for them to process my payment so I decided to log in online and make my payment there. After I make my online payment the phone agent says OK I got your payment processed sir! and I was double billed. My bank can't cancel the p

Question

Hi, @user_z01b2j! I am sorry to hear you are getting harassing phone calls. We are glad to further assist you. Are those spam calls, calls from a certain person, or are you not sure? Are you getting the calls on Xfinity Mobile or a Xfinity ho

XfinityRay

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4 hours ago

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Harassing phone calls

Im being called 3 to 4 times in one day

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Hey there, @user_bagfmf, thanks for reaching out through Xfinity Forums regarding your roaming charges. We would be happy to take a look at your billing details. Can you please send us a direct message with your full name and your full address?

XfinityJeniece

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4 hours ago

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Excessive Roaming

This seems to be a recurring issue for Xfinity customers. Upon arrival at my overseas destination on September 2nd, I purchased a local SIM for data. Despite this I was still charged for data usage. An agent removed the charges, confirmed my roaming was disabled, and ensured me that I would no longe

Question

@BIslander so Comcast, send me the wrong box then? Unfortunately, don’t seem to be able to post a screenshot here, but Comcast did send me an email confirming that I had ordered a 4K box.

ftran999

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4 hours ago

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No option for 4K resolution in settings

yesterday I ordered a 4K box through the Xfinity site and receive it today. It looks like the model is XiD-P Because that’s what it says on the back. I hooked it up to the TV and everything seems to be working fine. However, when I go into video output resolution on the settings, The best option is

Question

@BIslander so Comcast sent me the wrong box then? unfortunately I can’t seem to post a screenshot, but Comcast did send an email confirming I had ordered a 4K box

ftran999

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4 hours ago

to the conversation:

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No option for 4K resolution in settings

yesterday I ordered a 4K box through the Xfinity site and receive it today. It looks like the model is XiD-P Because that’s what it says on the back. I hooked it up to the TV and everything seems to be working fine. However, when I go into video output resolution on the settings, The best option is

Question

Thank you for sharing these details, @user_vdxa1v. I understand feeling frustrated when you didn't see the credits for your new device. Our team is happy to further investigate this for you. We don't want to see you leave and hope to get this turned

XfinityRay

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4 hours ago

to the conversation:

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Xfinity stole my phone

I have screenshots of the deal; Xfinity stole my new Flip 7 and instead of the $1100 trade in and $200 visa, they charge full price. Their AIs just keep typing the same excuses; the only way to resolve is to report my phone as stolen and have my CC company dispute any charges while I switch. NEVER T

Question

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Pretty slick-get my favorite phone and then don't deliver on your offers.Theft. The coral flip 7 was 8 months old and unlocked; I was to get nearly $28 a month to trade in for the fold 8. The phone was new condition; I got online when fold was comi

user_vdxa1v

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4 hours ago

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Xfinity stole my phone

I have screenshots of the deal; Xfinity stole my new Flip 7 and instead of the $1100 trade in and $200 visa, they charge full price. Their AIs just keep typing the same excuses; the only way to resolve is to report my phone as stolen and have my CC company dispute any charges while I switch. NEVER T

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Setup 3rd Party Router on Fiber

Trying to do this: https://www.xfinity.com/support/articles/member-owned-router-fiber-internet Read this: https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?page=4 Posting so I can DM support directly.

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Your Home Network

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Hi, @user_s8gb1i! Thanks for reaching out about the account. I hope you are getting settled into your new home. We are glad to check on this and ensure things are perfect. The final statement with the billing corrections comes by USPS mail a few week

XfinityRay

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4 hours ago

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Kept getting charged after disconnecting with rep on phone call.

Good evening, I recently cancelled my service due to moving into a new home in a different city that does not have Xfinity available. I've been disconnected for about a month and had already switched to another provider for the remaining tenant. Somehow I got charged for the current month. Please he

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