Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (512.7K)
If the ID is not active, and services are not active, then no functions will work when signing in. You will want to go to www.Xfinity.com and start a new order.
Something Went Wrong with Account Creation
I created an Xfinity account about a month ago, but now I can't do anything with it. I can sign in, but if I try to navigate to any of the account pages like the contact info page or the account and identity page it just displays an error saying "something unexpected happened". I went through the ac
Question
user_mv7snm our team is here for you and will be happy to help get a service ticket submitted. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Mess
Xfinity support
Trying to do the impossible. Speak to a real person. Cannot reach anyone to open a Serviceability Ticket for a new address?
Question
Can you give me specific instructions of what you want me to do? Nothing I do with this account works. I don't think it will let me do what you want me to try.
Something Went Wrong with Account Creation
I created an Xfinity account about a month ago, but now I can't do anything with it. I can sign in, but if I try to navigate to any of the account pages like the contact info page or the account and identity page it just displays an error saying "something unexpected happened". I went through the ac
Question
Xfinity support
Trying to do the impossible. Speak to a real person. Cannot reach anyone to open a Serviceability Ticket for a new address?
Question
•
Customer Service
@user_ay19cw I would start from step one and create a new service order.
Something Went Wrong with Account Creation
I created an Xfinity account about a month ago, but now I can't do anything with it. I can sign in, but if I try to navigate to any of the account pages like the contact info page or the account and identity page it just displays an error saying "something unexpected happened". I went through the ac
Question
@XfinityMarshante Sent a direct message
ESPN Unlimited
Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop
Question
Hello @user_franqg, thank you for taking the time to leave a post. Sorry to hear about this experience. I can certainly understand why you would be concerned, especially if you were offered a lower monthly rate and then asked to provide personal bank
Report agent
I was asking for a question through the chat, Kiyafit offered me less money for lower monthly payments for 12 months with no contract if I "give me your banking information" and he will send the information through text to my phone number.
Question
user_ekz6v1 Thank you very much for sharing your feedback and for your many years of loyalty in our Xfinity family. Our team is here for you so please let us know how we can help.
Compliment - service outage
I have been a customer for 20+ years and I'm ready to drop your services over this last experience. On Friday evening, Aug. 21, 2026, I came home to find my service line laying across my driveway. Jumped on the phone with automated assistant and got a service call scheduled for Saturday the 22nd aft
Question
user_qc4ft0 Thank you for reaching out to us today over our Xfinity Community Forums. You will need to request a replacement card directly from the Xfinity Refunds web portal.
Expired Refund Card
I would like to speak with someone regarding an expired refund debt card.
Question
Dyannemike Welcome to our community forum! Our Xfinity Membership rewards rotate, but we still offer the $1 movie rentals from time to time :). Check out what's available here.
New movies that are xfinity perks?
How do I access and or download any of the free movies in xfinity stream or from xfinity perks in general????
Question
Expired Refund Card
I would like to speak with someone regarding an expired refund debt card.
Question
•
Customer Service
user_3cba36 Hello! Thank you for reaching out. Can you please elaborate on what we can help you with? If you are having trouble locating Quest TV, please say "Quest TV" into your voice-controlled X1 TV remote.
Quest tv
Quest tv programming is totally different than Xfinity tv guide. This happened suddenly last week.
Question
Report agent
I was asking for a question through the chat, Kiyafit offered me less money for lower monthly payments for 12 months with no contract if I "give me your banking information" and he will send the information through text to my phone number.
Question
•
Customer Service
No, I do not have active services in my home. I only created the account, but haven't set up any services yet. I think I started to set up services, but I noticed it had the wrong address, so I tried to change it, but I can't get to that page to upda
Something Went Wrong with Account Creation
I created an Xfinity account about a month ago, but now I can't do anything with it. I can sign in, but if I try to navigate to any of the account pages like the contact info page or the account and identity page it just displays an error saying "something unexpected happened". I went through the ac
Question
I would like to speak with someone regarding an expired refund debt card.
my Refund debit card expired. how to get replacement card?
my Refund debit card expired. how to get replacement card?
Question
Quest tv
Quest tv programming is totally different than Xfinity tv guide. This happened suddenly last week.
Question
•
Customer Service
Hello @user_ay19cw do you have active, working services in your home? It sounds like a service order may have not been finalized.
Something Went Wrong with Account Creation
I created an Xfinity account about a month ago, but now I can't do anything with it. I can sign in, but if I try to navigate to any of the account pages like the contact info page or the account and identity page it just displays an error saying "something unexpected happened". I went through the ac
Question
user_yodx2o Thank you for the post. Is the internet working in the home? What type of handset are you using is this a cordless or hard lined phone? I am thinking that might be a solid source to troubleshoot if the service was working when the tech ha
Home phone no line
No dial tone for months been checked work when tech come out for week if that
Question
sutorius, thank you for reaching out to us through Xfinity Forums. I can't imagine how stressful this must be to deal with all the time. My first thought would be to have you reach out to our Customer Security Assurance Team. I think that is the best
XfinityAngie
commented
2 hours ago
to the conversation:
0
0
I live next door to a hacker…what cable box do you offer with the highest security protocols
The hacker next door is able to hack my hdmi cord and who knows what else? I upgraded my hdmi cord to a fiber optic shielded cord and he is still able to hack into my cable connection. The cable box is XG2v2 P. The hacker has advance miltary grade hacking tools. On Monday I am upgrading my gateway t
Question