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I will go back to the store tomorrow and see if they have it in stock. And then double check it before leaving :}
I was given the wrong TV box and The exchange
I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on
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I tried using a completely different web browser (the Microsoft Edge web browser) which I don't normally use, so that would not have had any cached data or cookies.
Free peacock isn't activating
I receieved an email that says I can get a free Peacock Premium subscription. On the rewards page I saw a free peacock benefit. I redeemed it. Then it forwards me to https://www.xfinity.com/yoursubscriptions but there's nothing to activate. I activated the deal about 5 hours ago so it should have sh
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Thanks for trying that, user_vd8mc6. Did you try clearing the cache and cookies as well?
Free peacock isn't activating
I receieved an email that says I can get a free Peacock Premium subscription. On the rewards page I saw a free peacock benefit. I redeemed it. Then it forwards me to https://www.xfinity.com/yoursubscriptions but there's nothing to activate. I activated the deal about 5 hours ago so it should have sh
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No, I assumed it was the right box but I didn't unwrap it until later at home
I was given the wrong TV box and The exchange
I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on
Question
I'm on a completely different computer at my house than the one that I redeemed the offer on earlier. I have tried to access the yoursubscriptions page using an incognito browser window, but that also didn't work.
Free peacock isn't activating
I receieved an email that says I can get a free Peacock Premium subscription. On the rewards page I saw a free peacock benefit. I redeemed it. Then it forwards me to https://www.xfinity.com/yoursubscriptions but there's nothing to activate. I activated the deal about 5 hours ago so it should have sh
Question
Free peacock isn't activating
I receieved an email that says I can get a free Peacock Premium subscription. On the rewards page I saw a free peacock benefit. I redeemed it. Then it forwards me to https://www.xfinity.com/yoursubscriptions but there's nothing to activate. I activated the deal about 5 hours ago so it should have sh
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Customer Service
Hey @Zod2424, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the ESPN Unlimited subscription. Could you please provide us with the process you use to sign in to the ESPN App to ac
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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@user_vfuym2 Are you using yahoo.com webmail? Try using a third party email app instead and see what results you get. And, just an FYI, since you've migrated we can no longer troubleshoot problems for you. That's now up to Yahoo!
XFINITY RECOMMENDED SWITCH TO YAHOO EMAIL
I switched to Yahoo email at Xfinity recommendation. I worked on my computer and phone horribly. Deleted it I think but not sure it is entirely gone. Need to find out how I return to email program I have been for years with Xfinity. I'm a customer since 1997. Spen 40 minutes with chat with no help a
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I cleared the cache & storage on the messenger app, & the issue was resolved (Pixel XL 9).
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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X1 doesn't show DVR recordings in "Last" display
For the last week, the list of recently watched programs on my X1 (accessed by "Last" on the remote) only shows programs I watched live -- programs I watched as recordings on my DVR are no longer listed. Gemini AI says this is a known issue -- not unique to me. Is there a workaround? When will it be
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X1
Good evening, and thank you for reaching out on our Community Forums regarding your connection concerns @user_olruk9, we truly appreciate it. I’m sorry to hear that your internet has been going down frequently-that can definitely be frustrati
Gateway Issues
My internet has went out probably 15 times a day for 3 weeks, and idk where you are supposed to get help. The AI assistant just spams resetting the modem and says Looks Good! When it goes out i can still ping to the modem and router, and the tracing shows its losing connection at the first comcast h
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Please accept my most sincere apology for the experience you have encountered @user_gb2vtn. We can certainly help assist troubleshooting further. Can you provide a picture or a screenshot of the error code/message being received? This will help us kn
Free peacock won't activate
We have tried try to activate our free Peacock Plus benefit as Diamond members but keeps saying already redeemed. Both Peacock and Xfinity customer service have been no help!
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Accepted Solution
Went to the Oxford Valley store today, who confirmed it was not a 4K box and kindly swapped it out for one.
4K Box
Went to my local Xfinity Store (Mercer Mall, Lawrenceville) to swap my 4K box for a new one, as my existing box needed to be power cycled every day to get it working. At the store, I was told they did not have any more boxes like mine and was given a different style box, which I was told was a 4K bo
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@user_rcfqme Thanks for adding a post to the forum. As well for explaining your experience. When that happens, it means the activation has already occurred and the subscription is tied to one of your emails. Try logging in to Peacock with the usual e
Peacock Acivation
When trying to activate my peacock account it states "Your Xfinity account is already linked to another Peacock account." however it shows no activation on the subscription page.
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Not able to activate peacock.
Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_cfc5947 I had the peacock existing offer in my prior address. I moved to a new address but it gives me the message above when trying to activate peacock
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Channels and Programming
I have tried all of those steps you listed with no success! I have done face to face at the Xfinity store, several chats, phone calls and repeated attempts to click and redeem. There is no help from Peacock customer service either! It has been years
Free peacock won't activate
We have tried try to activate our free Peacock Plus benefit as Diamond members but keeps saying already redeemed. Both Peacock and Xfinity customer service have been no help!
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Xfinity owns NBC, so the problem is with NBC, not its owner Xfinity? Why did Xfinity have children then?
Audio and video not in sync viewing recorded programs on local NBC station
All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t
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Beware of xfinity internet
Beware of xfinity internet! I was a customer for 5 years when i cancelled services because of relocation. I called mid month (May) to cancel for end of month. xfinity treated my cancellation as ‚request to cancel‘ and send me the next bill. It took me hours on the phone to turn the ‚request‘ into an
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Rules and Automations
Thank you for reaching out to our team. If you are still experiencing issues with the service on your cable box I will be happy to look into that from here for you.
XRE 00002 error
I have restarted the xi6 a box several times and keep getting the same error. I went in to the Xfinity store and got a new box. Still getting the error after initial setup. When the tech was here initially, a few days ago, the TV worked. But there was a mistake on the original account so a new accou
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Hey there, user_vd8mc6! Thanks for sharing those details. I can definitely see why that’s confusing. In some cases, there can be a delay between redeeming the Peacock reward and seeing the activation option appear on the subscription page, even
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Free peacock isn't activating
I receieved an email that says I can get a free Peacock Premium subscription. On the rewards page I saw a free peacock benefit. I redeemed it. Then it forwards me to https://www.xfinity.com/yoursubscriptions but there's nothing to activate. I activated the deal about 5 hours ago so it should have sh
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