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Where did the rest of my emails go?
I did the switch over to Yahoo.com from Xfinity Email (comcast.net) today on 5/26/2026. There was a PDF in the comcast.net emails that were ticket confirmations to the Sight & Sound Theater in Lancaster, PA. I CANNOT ACCESS THIS EMAIL ANYMORE AND THE TICKET CONFIRMATION EMAIL DID NOT TRANSFER OVER T
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Getting Started
Frustrating and upset
I called yesterday because I started to have issues with my Internet connection. When I called I was told about a promotion with AT&T. Which I was referred and transferred and signed up with AT&T and made a payment yet I'm already financially struggling. When I called today to discuss the Xfinity ac
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Customer Service
The problem is that I never set these reminders. Xfinity is forcing them on me and I have not found any way to communicate with them.
unwanted reminders
I keep getting unwanted reminders for Philly sports programs that I have no interest in, forcing me to delete them. How can I stop this annoyance?
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I just got my issue resolved by following this prompt to clear the cache on my TV and then signing in to Disney+. After hours of navigating this problem...it is all fixed. Hope this helps you and anyone else having the same problem! :)
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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@user_4gk621 It should allow you to submit a payment for any final balances. Are you using the website, or the Xfinity app?
cannot pay final bill
Your Xfinity Mobile service was disconnected on 2026-05-07. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled. Your final bill statement is $0.98 and will automatically be charged to your on file on 2026-05-27. You can also view and pay your bill with the X
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Direct Message ability appeared and message has been sent with my full name and service address to Xfinity Support.
Switch from current Xfinity Internet to NOW Internet
Just like this post, Switching from Xfinity to NOW Internet (May 2026), I'd like to setup a pending cancellation of my current Xfinity Internet Service so I can switch to NOW internet service. And I needed to make a post before I can DM the needed information in order for a pending cancellation to b
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Switch from current Xfinity Internet to NOW Internet
Just like this post, Switching from Xfinity to NOW Internet (May 2026), I'd like to setup a pending cancellation of my current Xfinity Internet Service so I can switch to NOW internet service. And I needed to make a post before I can DM the needed information in order for a pending cancellation to b
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Customer Service
Not getting proper Cable Modem speeds
I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have
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Your Home Network
Hey @user_rbmz6p. Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help add someone as a 'Responsible Party' on the service bill. Please note that sending unsolicited Direct Messages is a violation of o
add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha
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on my end i dont see a card on file i never removed it and have always used the same one can you not just credit me the 0.98 cents???
cannot pay final bill
Your Xfinity Mobile service was disconnected on 2026-05-07. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled. Your final bill statement is $0.98 and will automatically be charged to your on file on 2026-05-27. You can also view and pay your bill with the X
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Anon805606, hello there and thanks for reaching out. I must thank you for 20 years of service with us. You are one customer that knows how to take advantage. I love that! Yes, that is very true. I know before customers who visited the store was able
Upgrade iphone
I'v been a comcast/Xfinity customer for 20 years. I have a 'by the gig' plan for 2 phones that is super cheap. I want to upgrade one of my phones to a iPhone 17. I know I will need to upgrade to a more expensive current mobile plan. But I was told that I am not eligible to upgrade and upgrade my pho
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add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha
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Billing
Having this same error with all Xfinity equipment and an updated smart tv!
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Live TV pausing & glitching
I got a new Xfinity box a couple months ago...Xi6-A...& have had constant problems with the live TV picture freezing, sound not working or taking time to catch up, etc. If I change the channel & then go back to the original channel, things start working correctly for a short time.
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Channels and Programming
@user_euihyh Thanks for reaching out to us regarding your TV service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and comp
Xfinity technical support
I am trying to resolve an issue with my parents tv not tied to my xfinity app account. Tv won’t advance past welcome screen
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Hello user_aqtvm7, thank you for joining us here in our Xfinity Community forum. We appreciate you and your time. Switching services providers can be a real pain; but I completely understand looking for the best deal. These days, we all have to pinch
XfinityJeffB
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Frustrating and upset
I called yesterday because I started to have issues with my Internet connection. When I called I was told about a promotion with AT&T. Which I was referred and transferred and signed up with AT&T and made a payment yet I'm already financially struggling. When I called today to discuss the Xfinity ac
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