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Damaged tap pedestal
There is a damaged tap pedestal at [Edited: "Personal Information"]. Pedestal is located in the park strip in front of this address. Please assign tech to replace. Thank you!
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Customer Service
Okay, but what about “Under investigation”? Xfinity doesn’t even know what the issue is after 3 days! Come on, give us some sort of reasonable excuse! Did I miss something, like a deceleration of a disaster area?
Highland Park Il Outage
We are on the third day of no updates on when our internet service will be restored. Xfinity keeps saying when the area is “declared safe”, we’ve seen NO activity regarding emergency services anywhere in our area. We are confused on where the unsafe locations exist! The lack of true informative upda
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We appreciate you taking the time to reach out @user_sr9xes. I am glad we were able to successfully cancel the new account and keep the old account active, due to not being a valid promotional plan. We appreciate you choosing Xfinity and hope you hav
Duplicate Account Created
Hello- I recently signed up for a offer for internet service at my location address for which I have an account. The sign up created an issue that appears to have accidentally created a duplicate account. I will need to cancel the original account. Can you please assist me in this matter?
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@user_tk06zm Thank you for reaching out I can definitely understand your concern Coverage can vary quite a bit by exact location, building materials, and even how the network is set up in your area. What I don’t want to do is speculate, but we
Better signal
I get very little reception where i live in chicago. I did not have these issue when i was with tmobile.
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Thanks for the clarification! We'd more than happy to see how we might be able to help more directly! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling! Here a
Cell Phone Service Keeps Randomly Dropping Out
For about a month and a half my Xfinity Mobile cell service keeps dropping out randomly in the Philadelphia area. I've missed several important phone calls and have gone hours on end at times without being able to call or text anybody. My phone is a Samsung Galaxy S24 Ultra. What's going on here?
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My AV is connected to my internet, so does this not work if I have a seasonal hold on my account? Please read all the information on https://www.xfinity.com/seasonal and on the "Enroll" page it links to. The "Seasonal Xfinity Internet Access (20mbp
Despite having seasonal pause, do I still get basic internet
My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?
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Its amazing over 10 months of posts I read through with Disney+ hanging up during commercials. It's amazing we pay a fortune for sub-par Xfinity service, Disney+ and things can't get fixef.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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user_9gadeg Let's take a closer look at what is going on with your service on those televisions together. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on th
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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Greetings, user_49745d! We appreciate you taking the time to reach out with your reward redemption issue. We certainly want to help ensure you are able to take advantage of all the awesome benefits you are eligible for. What is the error message you
Peacock Premium Offer - link on Xfinity App not working
On the Xfinity app, it shows that Peacock Premium is offered as a customer reward benefit. When I click on " Redeem offer" I get an error message. So for me the offer/benefit is un-usable as of now.
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No cell data abroad. No international coverage
I travelled relying on my Xfinity mobile plan which included international data. I arrived and no cellular data available past three days. I’m now abroad with no phone or internet access which is miserable. Reached costumer service on Friday 6/12 and they couldn’t fix it—only giving me a ticket to b
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Network
user_uvqo0g, Thank you for creating a new post. If you do cancel the Xfinity Home service, the functions will cease on the touchscreen. The remaining equipment would then no longer be linked to the system. Do you need any help making changes to the a
Security system
If I cancel my security service will I be able to arm it still and will the alarm sound
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Despite having seasonal pause, do I still get basic internet
My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?
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Your Home Network
New Address Listed as a Business
Hi! The address I’m moving to is listed as a business, despite being one residential unit in a building where everyone else is able to connect as a resident. How do I get this fixed?
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Your Home Network
Update: Unfortunately, Xfinity still chooses not to support TCL Google TVs with the Xfinity Stream app, despite these TVs running the same Google TV operating system that is supported on many other devices. It’s hard not to question why. The lack o
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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user_la8lck, hello there and thanks for reaching out. I understand wanting to take the advantage of that benefit. Out of couriosity, did it navigate you to https://www.xfinity.com/yoursubscriptions?
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Can’t activate Peacock
I received an email saying I have Peacock. I clicked the link and it does not give me the ability to activate Peacock anywhere.
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