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Thanks for your comment, user_j8yteu. Are you currently being charged for the service?
Your Xfinity account is already linked to another Peacock account PPG_0017_0bea9fc
Tried to connect my xfinity account to peacock, but it keep saying "Your Xfinity account is already linked to another Peacock account" Where can I unlink this "another Peacock account"? Tried to ask live agent but it's not helping I did some search and it seems this is an ever lasting known issue: h
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@user_4bmptx, It was a pleasure speaking with you today! If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great
Formal Complaint – Misleading Pricing, Incorrect Order, and Refusal to Honor Original Offer
I am submitting a formal complaint regarding Comcast’s misleading information, incorrect order processing, and unprofessional handling by both customer service and the retention team. On October 29, I enrolled in a new plan after confirming with your agent multiple times that the monthly cost would
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Same issue here some blinking then it turns off
No light on Xfinity Gateway but service is working fine
Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond
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Complaint
I was chatting with an agent about my flex not working and he kept pushing me to change my plan. I was very polite and told him I would think about it. He kept texting the “deal” to me . I told him to have a good night and disconnected. After that I got 3 more texts. His name was Arpit.
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Customer Service
Lost check
I am a disabled veteran. I have lost my job due to DOGE cuts, and my unemployment has run out. I was able to secure help with my bill from my states veterans administration. They sent a check to a address in Illinois, and the check has been lost. Please review my xfinity chats for specific details,
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Billing
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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Customer Service
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Xfinity Stream Website
New acct Xfinity now stuck such a nightmare
I Tried to activate Xfinity now at my second house, but they attached it to the wrong address and I could not activate the modem. I returned it and now the account is stuck. I cannot add a new account and there’s no one to cancel it. I’ve tried through the app and online. Nobody seems to help
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Customer Service
Please help me cancel my service
I'm a California resident and would like to cancel my internet service. I have already switched to a new provider. According to California law AB 2863, I should be able to do this online "Click-to-cancel" - just as easily as it was to sign up for the service originally. Please help.
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Your Home Network
user_pacvut Thank you for reaching out! Are you seeing any error codes, or messages on your TV? Also, have you tried restarting the TV box to see if that will bring your TV signal back?
TV does not work
No signal. I typed this already and it does not work. The phone does not answer either. I pay and get no signal?
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Have they given you a solution? The exact same thing happened to me, and they were already charging me for the phone.
USPS lost trade-in phone package
I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day
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Have they given you a solution? The exact same thing happened to me, and they were already charging me for the phone.
USPS lost trade-in phone package
I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day
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PEACOCK
Hello, I have not been able to utilize the PEACOCK PREMIUM subscription that XFINITY has offered me as part of my plan through July 2026. I have never been able to access PEACOCK and have called COMCAST for support repeatedly. They say they want to help, but each time I call the support seem terribl
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Channels and Programming
Mine ran out a while back and they wouldn't offer me a new one. I'm paying the piper now
My promotion is going to expire
I guess I need to make a new post in order to be able to direct message concerning my account. Can someone help me?
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De-link old account or link new account
Signed up for service for the first time in at least half a decade if not more and it gave me the last 4 digits of a new acct number and I got my modem today. But the app is showing my old service address 3 states away from where I live now and old account number and no service. I need my old accoun
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Sign-In and Account Management
@EG Looks like I got rid of my old Linksys AC1900 router too soon. I was looking at setting the Xfinity gateway to bridge and adding a wireless router. Looks like it is within my limited abilties. Thoughts? BTW, I think their exte
Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
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Utility Pole Ownership After Burying Electrical Lines
Hello, Dominion Energy is planning to bury its electrical lines on our private road at 2715 Happy Hollow Drive, Midlothian, VA 23113. Comcast/Xfinity currently has facilities attached to the same poles. To understand future responsibility for the infrastructure, could you please confirm the followin
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Your Home Network
Greetings, @verodurr! Thank you for reaching out about your service. We are happy to further assist you and can get a visit set up if needed. I see that you already sent through a direct message so I will continue there. Please also note that
XfinityRay
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7 hours ago
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Request for Direct Forum Access — DOCSIS 3.1 OFDM impairment (Arris SB8200)
I’m having DOCSIS 3.1 OFDM impairment that needs line tech support. I cannot access the Direct Forum (404 error). Please escalate my thread and allow Direct Support access.
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