Xfinity Community Forum

Dissapointed on customer service

I had been a Customer of astound for mor than 10 years and decided to try Xfinity and see what you guys had to offer, regretfully i canceled my astound subscription just to find out that setting out a new gateway from you wasn't as friendly self installation as you said its on the website, first wen

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Customer Service

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Xfinity support

I already took advantage of the introductory 3 month promotion. I just purchased an Apple computer and want to take advantage of an additional 3 month promotion. How do I do it?

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Xfinity Stream App

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user_xdmab1, thank you for sending! We responded to your direct message yesterday. Kindly check your direct messages and respond at your earliest convenience.

XfinityQue

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7 hours ago

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Unable to load payments page on Xfinity - keeps giving error (something went wrong)

Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue

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Hi @user_gr563t, I use my phone frequently and 3 hours of battery life would not cut it. You would be outside our 14-day return window, but if you purchased the phone 6 months ago you would still be within the 12-month manufacture warranty window. Yo

XfinityJustinM

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7 hours ago

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Xfinity Provided a Motorola Phone ,Which goes off within 3 hours of fully charged

Hi Team, I am struggling with the Xfinity provided Motorola Phone, Which dries within 3 hours of fully charge. And the SIM also not allowed to use in other unlocked phone. This is unfair that you provide bad phone and made me to use the same phone without supporting for last 6 months. I spoke almost

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Cancel Internet

Having trouble canceling service

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Your Home Network

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i am also reporting to BBB. maybe if enough of us do, they’ll actually do something to fix their issue!

user_xdmab1

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8 hours ago

to the conversation:

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Unable to load payments page on Xfinity - keeps giving error (something went wrong)

Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue

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So I was brought into this by customer care only saying they give offer and pulled me from mint network to Xfinity with device and now that device not working and I am still paying. how come I pay for a device which is not working and also how do I

user_gr563t

commented

8 hours ago

to the conversation:

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Xfinity Provided a Motorola Phone ,Which goes off within 3 hours of fully charged

Hi Team, I am struggling with the Xfinity provided Motorola Phone, Which dries within 3 hours of fully charge. And the SIM also not allowed to use in other unlocked phone. This is unfair that you provide bad phone and made me to use the same phone without supporting for last 6 months. I spoke almost

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Yes I agree, Xfinity only provided phone if that phone not working what I will have do for that.

user_gr563t

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8 hours ago

to the conversation:

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Xfinity Provided a Motorola Phone ,Which goes off within 3 hours of fully charged

Hi Team, I am struggling with the Xfinity provided Motorola Phone, Which dries within 3 hours of fully charge. And the SIM also not allowed to use in other unlocked phone. This is unfair that you provide bad phone and made me to use the same phone without supporting for last 6 months. I spoke almost

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I am incredibly sorry that you’ve been stuck in this loop for six months. Speaking with support 30 or 40 times without a resolution is beyond exhausting, and I completely understand why you feel this is unfair. To be transparent about the SIM

XfinityQuemekia

commented

8 hours ago

to the conversation:

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Xfinity Provided a Motorola Phone ,Which goes off within 3 hours of fully charged

Hi Team, I am struggling with the Xfinity provided Motorola Phone, Which dries within 3 hours of fully charge. And the SIM also not allowed to use in other unlocked phone. This is unfair that you provide bad phone and made me to use the same phone without supporting for last 6 months. I spoke almost

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no response to message i sent per your request. & just spent 2 hours at store tonight & another hour on phone & got nowhere. looking up Verizon plans now

user_xdmab1

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8 hours ago

to the conversation:

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Unable to load payments page on Xfinity - keeps giving error (something went wrong)

Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue

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user_4r30f4, you're welcome. Thanks for being the best part of Xfinity!

XfinityQue

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8 hours ago

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Unable to connect 2.4 ghz network

Tried a full reboot of router still not working. Can't split my 2 frequencies to use smart app

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please help been trying for a while, nothing works is there a you tube video?

mariabruja

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8 hours ago

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how to add a contact to a group in Xfinity contacts?

I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?

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Hello, I was having the same issue as everyone. App gives indication that I had no internet or cell connection and then leaves me with no functionality in the App even though I had downloaded TV shows. I followed the provided “Off-Line” troubleshooti

KevinKidd

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8 hours ago

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cannot access downloads on plane

I have absoluterly downloaded shows to my tablet. They can be viewed while connected to wifi. They are on the tablet! On a plane, no wifi, I open the app and get message there are no downloads!!!!!!!!!!!! [Edited: Language]

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I posted the question about Yahoo to all residents but only found a dozen or so who made the changeover. Of those, one still reported email delays of up to an hour. I myself had an issue today with a major website’s security confirmation codes repeat

Tbird2004

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8 hours ago

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Email delays

I am on the website team for a large 55 and over community in South Jersey. We have over 1200 homes with close to 2000 residents. It’s become apparent, through my personal experience and that of hundreds of other residents, that there is a significant problem with Xfinity email. I would estimate tha

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If you could send your information through the https://forums.xfinity.com/direct-messaging link for direct messaging I will be happy to send over that code.

XfinityJohnG

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8 hours ago

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Billing Dispute

My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be

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28 phone calls and 6 hours later.....worst customer service

28 phone calls to get the run around. Paid past due balance ce said internet would be reconnected. Wad hung up on. Spoke to next person wanted $21.00 more for "GOVERMENT FEES" AGAIN HUNG UP ON. CALLED BACK ON HOND FOR 1 HOUR 1 .INUTE AND 40 SECONDS HING UP ON AGAIN Called back again next petson said

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Your Home Network

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Xfinity Provided a Motorola Phone ,Which goes off within 3 hours of fully charged

Hi Team, I am struggling with the Xfinity provided Motorola Phone, Which dries within 3 hours of fully charge. And the SIM also not allowed to use in other unlocked phone. This is unfair that you provide bad phone and made me to use the same phone without supporting for last 6 months. I spoke almost

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Customer Service

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I’d also want to be assured that I’m on a unlimited plan and that there is no long term commitment as I was told by the agents I spoke to.

user_tryiq5

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8 hours ago

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Billing Dispute

My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be

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A text would be fine, all I really want is a refund of $54.00; that’s the overcharge of $74.00 minus the $20.00 credit that I received.

user_tryiq5

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8 hours ago

to the conversation:

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Billing Dispute

My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be

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Thank you for reaching out to us @user_ncxijk! We appreciate your business with us over the years! I see we are currently working with you over Direct Message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the

XfinityAldrik

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8 hours ago

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Missing Peacock Premium Reward for Platinum Member

I am currently an Xfinity Platinum Rewards member and I am trying to redeem the Peacock Premium offer as outlined in your official documentation. However, when I log in to the Xfinity Rewards website, the reward titled "Get Peacock Premium at no extra cost" is nowhere to be found. I have checked my

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