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WORST SERVICE EVER
I am submitting a formal complaint regarding multiple unresolved issues with my Xfinity Mobile account. Before my free-line promotion expired on September 25, 2026, I contacted Xfinity multiple times because I did not want my monthly bill to increase. I was specifically told that a new promotion wou
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Network
Closed Account Sent to Collections Despite Promised Billing Adjustment
I am seeking assistance from an Xfinity billing supervisor regarding an unresolved billing dispute that has now resulted in my former account being sent to collections. I transferred my Xfinity service to a new address effective August 1, 2026. My previous account was disconnected, but a remaining $
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Billing
If I drop Xfinity Internet and keep mobile, what do I lose and cost?
Hello, AT&T Fiber is in my area now and MUCH cheaper than Xfinity (Yes, I called Xfinity and they can't do better pricing for current customers). If I drop Xfinity Internet and keep mobile, what do I lose and what is the cost? I am at $45 a month, will it go up only $10 so a total of $55 a month plu
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Plan
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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Customer Service
Phone number on my bill is not mine
In reviewing my bill there is a phone number listed under my voice account that is not mine. What? Why? huh?
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Home Phone Service & Equipment
New router
I received a new router, and I’m not sure where to send my old one
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Customer Service
user_bp01i3, Hi there! Thanks for reaching out. I can definitely understand why you’re at the point of considering canceling after everything you’ve already gone through. Having four orders canceled without getting an explanation for an a
Pending internet activation
After a month of trying to do an upgrade. I kept receiving an email regarding internet activation that apparently no agent can seem to resolve on my account. I have managed WiFi through my community and it showing my internet is active on my account. I had to cancel 4 orders because no one can seem
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Hi this just happened to me and I’m getting the run around. How did you resolve this?
Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
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Broken utility box
I have a broken utility box on the side of my house and would like for it to be repaired before the raining season starts.
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Customer Service
Wonderful, thank you for reaching out to them directly @user_569rr9! I would be more than happy to look into the concerns with the phone further with you. Can you please send us a DM to get started? Please send us a direct chat message with your fu
Horrible internet service
I own a construction business and for the past two years the internet seevice has either 1 line or sos on an iphone 16pro max, ever since 5g and possibly 4g the service we have in america is [Edited: "Inappropriate Language"], i go to greece every year and the i lnternet is so much better provided b
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user_90pgjk That is great to hear! Thank you for the update, and we're glad to hear everything is working as it's supposed to. Please let us know if you need anything in the future.
Escalation Needed: Xfinity Advertises Symmetrical 2 Gig at My Address but Only Delivers 300 Mbps Upload
I'm requesting assistance from Xfinity's Digital Care team with an apparent DOCSIS 4.0 / Full Duplex (FDX) serviceability or provisioning discrepancy. The issue: Xfinity's website explicitly advertises its 2 Gig symmetrical service at my exact residential address in Atlanta, GA 30307. The ordering p
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Cancel Xfinity voice
I recently changed my Xfinity internet plan and would like assistance canceling my Xfinity Voice service while keeping my internet plan unchanged. Can an Xfinity representative help me with this through private messaging? I prefer not to call customer service.
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Home Phone Service & Equipment
xfinity support
I have been trying for a year now to try and get a claim paid for damage to my sewer line when Xfinity installed a new cable. You paid the contractor, but not me for the multiple in home backups the damage caused. Can you please escalate this to the supervisor responsible for payment. Wayne
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Your Home Network
I have and they said it was a service issue because the phone was checked and worked the way it should
Horrible internet service
I own a construction business and for the past two years the internet seevice has either 1 line or sos on an iphone 16pro max, ever since 5g and possibly 4g the service we have in america is [Edited: "Inappropriate Language"], i go to greece every year and the i lnternet is so much better provided b
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One year promotion adding a line
why is there a charged 40 dollars for one year free promotion on my account when I try to claim it . Also, with waived activation fee as well
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Customer Service
@yoregano Thanks for reaching out to us. We do apologize for any inconvenience you're having accessing your membership, we would recommend clearing your caches and cookies on all of your devices and also uninstalling and reinstalling the Xfinity app.
rewards not accessible
I tried to log in yesterday (10/16/2026) to access Thursday Rewards but I get an error message every time I try, and this still persists today. Erro happens any way I try (browser, private window, app). "A rendering error occurred: Cannot read properties of null (reading 'fields')."
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I have sent DM to Xfinity Support
user_46693f
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Xfinity says iPhone is UNLOCKED, but iPhone still shows SIM LOCKED — need backend escalation
I need help resolving a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. The important point is that Xfinity Mobile has already confirmed three separate times that the device shows as UNLOCKED in Xfinity's systems. However, the actual iPhone still reports that it
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