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Accepted promo phone monthly $$, but inputted wrong by support - now charged full rate
Support sold me on a $400/device promo last November and I upgrade 2 devices for the kids as they had really old ones. Doing a chat with support just now, the support that "helped" me added both phones at the standard rate! - I was offered a $30 credit - denied that. I unfortunately havent looked at
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Billing
Hello @user_bud1kv, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Unable to Activate Peacock
I am unable to activate Peacock Premium. The Xfinity portal says activation is required, but Peacock states "your Xfinity account is already linked to another Peacock account." I have checked all possible email addresses and I'm unable to find any account which is linked or showing premium. This err
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Thank you for meeting us here in our community with the feedback on the updated Xfinity Stream app for iOS, @user_9c8960. We appreciate your comments about the changes. I will say we are still working on it, so please keep an eye out for updates on t
New mobile app
Today I opened my iPad and saw that the mobile app has been updated. The new app is absolutely horrible. It’s not user friendly & when it lists the recordings, most of them list the name of the episode & not the show. BAD decision on changing the app to make it more complicated and less user friendl
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New Xfinity stream app is terrible!
The new update is terrible. And the guide you can no longer filter by high definition. In playback, you can only fast forward in 10 second increments versus 30 seconds. And recordings you could no longer see scheduled or recently deleted. Overall, a much worse experience than the previous version. W
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Xfinity App
Thanks for posting on our community forums, user_m7wfge. I'm sorry to hear about your situation. This is not the experience we would like you to have. To be completely transparent, since you already filed an FCC claim, we would be unable to continue
Urgent: Failed Mobile Number Port – FCC Complaint Filed
I am requesting immediate escalation to Executive Customer Relations regarding a failed Xfinity Mobile activation and loss of my existing telephone number and service. I am an existing Xfinity internet customer who accepted an offer for 12 months of free Xfinity Mobile service. Before accepting, I s
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Yes, I have my own Cisco router that I'm currently DMZing through the Gateway. Currently I have EPON ONU <CAT6> Xfinity XB7-T (previously XER10) <CAT6> Personal Router. I want to remove the Xfinity Gateway so I can connect my router's WAN
Request for assistance in setting up COAM for my account.
I'm going to make this as short as possible, but after finding out that Xfinity is now allowing customers with ONUs to use their own routers instead of being stuck with double NAT behind an XER10, I contacted support to get this set up on my account. Due to an entirely unrelated backend problem with
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I absolutely hate the updated Xfinity Stream app!! It's useless. The favorite channels option is gone so if I want to use the app to record anything, I have to go to the guide and start at channel 2 and go down through hundreds of channels. Who in th
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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Terrivillarreal Hello, with the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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New app library is very confusing
the updated library app is very confusing. The first issue is that some of the programs are not labeled by the title of the program just by the title of the episode. The second there is no way of marking or telling you that you have watched a program. The third is there is no way to see what your up
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Xfinity Stream Website
@westsideschl1 Thanks for testing. To confirm, the recordings play the audio fine through the Stream app, but not through the Xi6 correct?
NBC AGT & The Voice Sound randomly disappears in recordings.
Recordings on NBC every week of The Voice & AGT the sound disappears for seconds every few minutes. No other NBC programs or any other programs on any other channel do this.
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Thanks for your feedback about the Xfinity Stream app update, @secotms. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices,
New app is worthless
I can’t view my recordings by the name of the show or by the date recorded. I don’t need the name of a particular episode, I want the date and basic info like the episode number and the length of the recording. I can’t see my scheduled recordings anymore. I can’t view recently deleted recordings any
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Hello @user_zxjllf, and thanks for reaching out on our Xfinity Community forums. When you state the link is not working, can you share with us how you are attempting to access it? Are you going to https://www.xfinity.com/learn/deals/milit
Xfinity is not honoring military discount
Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil
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Hey @user_hke7jq, Thank you for visiting our official Xfinity Forums Community support page. I hope you are liking some of the enhancements we made towards the Xfinity Stream App. While this feature may not be currently available, we will be more tha
Hd Channel Filtering in new streaming app
Is there a way to filter the guide in the xfinity streaming app now that it’s been updated?
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Dear Official Xfinity Employee ... why answer a question about favorites? ... nothing to do with the scheduling tab that everyone wants back NOW!
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
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@user_lob9xc Look at the tail end of these threads, you'll notice Comcast is now ghosting us. Earlier I posted that someone should be fired over this. Maybe I was harsh (Comcast flagged and pulled the post). But I'm serious, how could a company the
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Hi, @user_5ypjs7. Thank you for choosing the Xfinity Community Forums to raise your question. Peacock Premium is a streaming service that offers an array of entertainment content including movies, shows, live sports, and more. Here at Xfinity, member
Xfinity platinum member unable to access free peacock premium subscription
I am a Platinum Rewards member on a legacy 1200 Mbps plan. Been a member since 2017. Free peacock premium subscription should be included as a reward for being a Platinum member. I tried obtaining the free subscription I am entitled to and the standard Peacock activation page gives me an 'offer not
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user_4mgkl3 Thanks for reaching out! That is odd you would lose the Mid-Split provisioning. Have you had a change to your service or equipment change at all since the drop in upload speed?
XfinityMartyR
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37 minutes ago
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Steven
My account in Lowell is on the enhanced Next-Gen network, and my uploads used to be 300 Mbps. Now they are locked at exactly 20 Mbps even right next to the router. Please check if my modem has dropped its mid-split profile, and send a fresh bootfile/reprovision to my gateway."
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