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Mobile plus
I’m coming from premium unlimited and was wondering if I had to wait a billing cycling before upgrading my phone? When I go to upgrade it now it tells me I need to pay off 50% of the balance. thank you
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Plan
Hello user_muwyie. I appreciate you coming to our community for help with your situation, but more than anything I'm so sorry to hear about the damage done to your home by the tornado. Above all I hope you and your family were unharmed, and I'm wishi
Cancel pending order
I need to cancel my pending order and installation appointment. My house was severely damaged when a tornado hit us on Tuesday and our home is unlivable. My family and I are moving in with relatives. Please help. I was unable to cancel either my appointment or my order on the website. My appointment
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user_bisbep Hi there! Thank you for reaching out and letting us know. A wire hanging in your backyard can certainly be concerning, especially after a storm. For your safety, please avoid touching or moving the wire yourself. We'd be happy to
Wire Hanging After Storm [Edited]
Wire hanging in my backyard after storm. Need it lifted. [Title Edited: "Personal Information - Ticket Number"]
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I have done all that and am still receiving API timeout issues and other error messages.
Roku Issues
For the past few days the stream app keeps giving me timeout or other errors. Is there a current bug that needs to be fixed? I keep having to delete and reinstall it over each time I go in. This is on a Roku.
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SO Paula, you wanna keep having this discussion in open forum or maybe move it to the DM i sent you?
Installation delayed because technician refused to check correct pedestal — requesting corporate assistance
I’m looking for assistance from the corporate Digital Care/Customer Relations team regarding my new installation. During my original installation, the technician attempted to fish the existing underground conduit but was checking the wrong Comcast pedestal. I specifically showed him the pedestal I b
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Furthermore, my delay in processing is at the fault of the technician that came out and felt like having a lazy day. I'm here two weeks now without internet service and it's going to be another week before my actual appointment due to this technician
Installation delayed because technician refused to check correct pedestal — requesting corporate assistance
I’m looking for assistance from the corporate Digital Care/Customer Relations team regarding my new installation. During my original installation, the technician attempted to fish the existing underground conduit but was checking the wrong Comcast pedestal. I specifically showed him the pedestal I b
Question
Cancel pending order
I need to cancel my pending order and installation appointment. My house was severely damaged when a tornado hit us on Tuesday and our home is unlivable. My family and I are moving in with relatives. Please help. I was unable to cancel either my appointment or my order on the website. My appointment
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Customer Service
If you guys didn't make it so difficult to get in contact with you for a simple correction and make me tell my life story every time I actually am able to get in touch with someone, that would make it a bit easier.
Installation delayed because technician refused to check correct pedestal — requesting corporate assistance
I’m looking for assistance from the corporate Digital Care/Customer Relations team regarding my new installation. During my original installation, the technician attempted to fish the existing underground conduit but was checking the wrong Comcast pedestal. I specifically showed him the pedestal I b
Question
Assistance escalating a situation
I need assistance escalating an unresolved account issue to the appropriate corporate team. I have already made multiple attempts through customer service and X correspondence, including escalations, but the issue remains unresolved. I would appreciate assistance from Xfinity Support in getting this
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Customer Service
So here is what I don't understand. Someone offered me Xfinity now for a full year the other day in order to compensate me for them. This is not something I am interested in. That is $20/month vs Xfinity Pro which is something I would be interested i
Installation delayed because technician refused to check correct pedestal — requesting corporate assistance
I’m looking for assistance from the corporate Digital Care/Customer Relations team regarding my new installation. During my original installation, the technician attempted to fish the existing underground conduit but was checking the wrong Comcast pedestal. I specifically showed him the pedestal I b
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Greetings, just-a-hobgoblin! We appreciate you posting on our XFINITY Community forum this Friday with your Internet cancellation concerns. Rest assured, you have reached the right place for assistance with this request. Please be reminded that sendi
Cancel Internet Service
Hello. I need to cancel my internet service. I am posting this to trigger the direct message feature on my new forum account, where I will provide the necessary account information to do so. Thank you.
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Thanks for taking time to post on our Xfinity Community Forums page, @DL__S. Sorry to hear you are being affected by a service interruption in your area. Typically, we have the same information that is available on our Status Center. I appreciate you
Second day of Internet outage - unable to contact anyone or get valid updates
As the title says, this is the second day our Internet has been out. The first day the status center said it was "network improvement" and it was "under investigation" all day. Today, it says "network damage" and still "under investigation". I work from home and cannot go somewhere else, plus our TV
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Hey there, @user_269fdc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the promotion not applying on the iPhone 17 Pro, it certainly is not what we want for our
I need help with my account, I have spent 60 hours talking to people on the phone
Well, I have one. I will keep this short and sweet. I had an iPhone 16 Pro Max, and over the phone, they talked me into trading it in for an iPhone 17 Pro, paid in full over 24 installments. Xfinity messed up the promotion when they keyed in, so I had to call every month to get my credit, which took
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Hey there, @user_gk3yzm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with the wiring, and looking to have it removed. Typically, if the line is requested to be removed or r
remove exterior wiring
How do i get exterior wiring removed from my home? I don't use Xfinity cable any longer. thanks.
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I need help with my account, I have spent 60 hours talking to people on the phone
Well, I have one. I will keep this short and sweet. I had an iPhone 16 Pro Max, and over the phone, they talked me into trading it in for an iPhone 17 Pro, paid in full over 24 installments. Xfinity messed up the promotion when they keyed in, so I had to call every month to get my credit, which took
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Customer Service
user_4xhxlm - Since this is a self-service process, we cannot guarantee we'll be able to remove the Pods after the account has been disconnected. However we'll certainly do our best to help and explore any available options with you. So other readers
Unlink pods from my closed account
I have cancelled my service and need to have my Xfinity Pods (Serial Numbers: [Edited: "Personal Information"] and [Edited: "Personal Information"]) manually unlinked/deactivated from my closed account so I can sell them.
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@user_2sqjngThank you for reaching out and providing those details. I can appreciate why you'd want to verify the status of the line burial request, especially with the utility marking timeframe having passed and your service being impacted in the me
Request for assistance with potential delays in buried drop work order
Hello, I am looking for assistance from an Official Xfinity Employee to check the backend notes on an underground line burial request. My field technician created a buried drop work order on August 4th,I was not able to get a temp cable due to the potential of landscapers damaging it and my WiFi str
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UPDATE: Previous Post was on Aug12. Today (Aug 14,2026) ALL HBO Channels are working. Interestingly, I got more information about ERROR CODE XRE-03059 issues from Chatgpt than from dialog with Live Xfinity Agents.
user_99znap
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5 DAYS AGO HBO channels STOPPED WORKING on TV with ERROR MESSAGE XRE-03059
I have HBO/HBO MAX in my account. 5 days ago HBO stopped working on my TV and I get a ERROR MESSAGE. However with one of the HBO channels (551) TV jumps to HBO at 801 (HD) and that works. All other non-HBO channels are working. I had a long conversation yesterday with a Live Agent and they wish to s
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