Xfinity Community Forum

Accessing old Comcast email

I have been in the hospital for the past 8 days. I missed the 2/20/26 deadline to update my old Comcast email. It will now not allow me to log in to verify the account. Please tell me what to do now.

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Sign-In and Account Management

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good luck i have been trying to get my Samsung flip 4 unlocked for 8 days already 12 different tickets all un resolved these folks don't really care, worst part is im already not a comcast xfinity mobile customer because of how we were treated over t

user_nt93x5

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8 hours ago

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Trying to unlock Xfinity moto g pure

Hi, Trying to unlock my Xfinity Moto G pure, had called into customer service to unlock, but is still asking for a unlock pin code. Thanks for the help

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Thanks for taking the time to post on our community forums, user_y91luy! I'm sorry to hear you're running into issues using your NOW Internet service! Our team's access when it comes to NOW Internet is very limited and usually have to defer to the NO

XfinitySean

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9 hours ago

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Xfinity NOW Internet not working, support is very little help

So my Xfinity NOW bill was due the evening of the 20th, and I paid it manually with my card when it was momentarily suspended because the old card wasn't working. I have not been able to access my own Internet service since. It never came back online, the app and website both claim my service is pau

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I appreciate you letting us know you're experiencing something similar user_zu2225 👍 At this time, this is a known issue we're working to correct, but we're hoping to have an updated resolution soon! Please let me know if you have any questions.

XfinitySeth

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9 hours ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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App missing Alerts /Notifications

App is missing settings for Wi-Fi access, activity, assistance . It only shows now : Advanced security on the go .

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Xfinity App

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The receive error code was 0x800ccc90 your incoming pop3 server has reported an internal error the sending error code was 0x800ccc0f connection to the server was interrupted

dave_k1

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9 hours ago

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change email from pop3 to imap

I currently have pop3 as the email interface using outlook 2021. Downloads work fine, Up loads do not work 90% of the time = about 1 in 10 get through. The error code is 0x800CCC0F. I thought if I changed to IMAP it may work better but no matter what I try it never changes the result. No IMAP email

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Xfinity NOW Internet not working, support is very little help

So my Xfinity NOW bill was due the evening of the 20th, and I paid it manually with my card when it was momentarily suspended because the old card wasn't working. I have not been able to access my own Internet service since. It never came back online, the app and website both claim my service is pau

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Customer Service

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[Edit: Personal Information]

need comcast sign in

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Your Home Network

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Thank you for the response. Yes am still having issues. I verified the pop3 settings and I had tried the process in the link provided several times. Each time the response said unable to update the account. Briefly this afternoon e

dave_k1

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9 hours ago

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change email from pop3 to imap

I currently have pop3 as the email interface using outlook 2021. Downloads work fine, Up loads do not work 90% of the time = about 1 in 10 get through. The error code is 0x800CCC0F. I thought if I changed to IMAP it may work better but no matter what I try it never changes the result. No IMAP email

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user_p14t9p That is what we are here for! We are experts and can get a resolution for those hard issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associate

XfinityAmandaB

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9 hours ago

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Frequent service interruptions with no outages reported

I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem

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Hello @user_2drkfk, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Are you still having connection issues watching the Olympics?

XfinityChelseaB

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9 hours ago

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Why is only NBC that is freezing up???

Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?

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Same issue, same question.

user_7gjl1l

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9 hours ago

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Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

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Arris S34 Reprovision - Post-Lineman Fix

Hello! I have an Arris S34 on Gigabit. A recent Comcast lineman fixed some neighborhood issues (some T3s resolved). Requesting a re-provision of my modem for fresh profile eval. Thank you!

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Your Home Network

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user_c9d57n Wow, there is something definitely impacting the downstream levels in your area. Let's take a closer look. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• C

XfinityMartyR

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9 hours ago

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Poor performance at peak hours

For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?

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@user_0feh0v I have 3 Comcast.net accounts. When logging into the accounts on January 30th on webmail, I received the banner saying I could make the transfer to yahoo. I clicked the getting started button and successfully transferred 2

Again

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9 hours ago

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transfer to yahoo

I have 3 Comcast.net accounts. When logging into the accounts on January 30th on webmail, I received the banner saying I could make the transfer to yahoo. I clicked the getting started button and successfully transferred 2 of the 3 accounts over. The final account, my mail account, I no longer get t

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Okay, I would disregard that in this case. I would delete it, and not click on anything. I am glad you reached out. Communications by text from us come from 266278. Also, while we are on that subject if you do like getting text updates about your ser

XfinityJon

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9 hours ago

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Phishing Check

Hello! I received a text that says, “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: [link that begins with c.bringg] I placed my order today and haven’t received any emails confirming shipment so I just want to make sure it isn’t a phishing threat before I

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@XfinityNatalie here is a pic of the speed test while th tv is struggling tonight. As I mentioned, the tv works fine every other part of the day - it’s just evenings where this happens.

user_c9d57n

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10 hours ago

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Poor performance at peak hours

For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?

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@user_1pjxhb I have 2 comcast emails. I was able to convert one but not the other. Is there some way to get the other one over. I don't get the migration notice on one of them. They were both tied to one comcast account and the main one is the one

Again

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10 hours ago

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Transition from Comcast to Yahoo Email

I use Xfinity Connect to receive my email. I have 3 Comcast email accounts. The landing page on Xfinity Connect shows the invitation to change to Yahoo email. I hit the link to "get started" and am prompted enter my Comcast email and password. However, this activity goes nowhere. Nothing comes up as

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Good evening user_kj5vio. I can certainly understand your concern. What is the phone number that the text message came from? I know you just placed your order, but have you downloaded the Xfinity App, yet? That will also allow you to see notification

XfinityJon

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10 hours ago

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Phishing Check

Hello! I received a text that says, “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: [link that begins with c.bringg] I placed my order today and haven’t received any emails confirming shipment so I just want to make sure it isn’t a phishing threat before I

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@user_kpmxud Do.we have to go to Yahoo? Not at this time, no. Regarding email migration to Yahoo! Mail It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to k

Again

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10 hours ago

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Moving to yahoo

When I click to accept the offer the first thing I get is page to log into my yahoo account … so when I use my Comcast address and password it rejects me. The info says my address will stay the same. So what next!

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