Xfinity Community Forum

Disney+ ads hang

Ads hang only when using xfinity on tn. Works fine on my tablet and android phone but can't watch on TV as spend ten minutes exiting out and going back in everything get to ad. Not making it worth having thus subscription. There is No fix.

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Xfinity App

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@Rich_in_NFPA We have received your DM, and will assist you over there moving forward.

XfinityShawn

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2 hours ago

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DVR metadata

This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul

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I cant access the DVR at all through the box, no service. I have it online but can not set up recording from there just see things that are on DVR or scheduled. The menue on TV from box says I need to subscribe. Everyone I have called or

user_wz8885

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2 hours ago

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DVR access on tv

two weeks ago on a Sunday night DVR stopped showing as enabled on tv menu. I still have DVR service on line but not with remote on tv. Talked to customer service for hours multiple times with no help. Had a technician visit who said everything working fine and it is just an outage but no outage exis

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@XfinityJon Thanks — I’ve posted the issue with my name & address.

Rich_in_NFPA

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2 hours ago

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DVR metadata

This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul

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@OnSugarMountain Hey! Thanks for reaching out to us here on Forums. The bundle seems like it caused it to want to reactivate, are you able to log into peacock and watch it? Or does it give you an error.

XfinityKam

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2 hours ago

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Peacock Premium

I keep getting emails that I have to activate my free Peacock Premium subscription which I already had before I upgraded my Xfinity bundle with a new bundle (about 2-months ago) that also includes Peacock Premium. When I go through the steps, my Xfinity account says under Status, "Activation require

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chat

We are going to europe, 4 countries, do I need to do something to use my iphone '

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Plan

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Sure fire instant solution -- Switch to another provider - Additionally benefit from promotional pricing.

alleng23

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3 hours ago

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Getting an "Access Denied" message on many websites

Please help. I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router. Tried the following: Clearing cache & cookies Allowing third-party cookies Different

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Hello, user_3lqqgb! Thank you for reaching out to us here for help with your emails being sent. Just to confirm are you using Xfinity Connect to send your emails? Are you still receiving new emails?

XfinityThomasA

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3 hours ago

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Is the outbound mail server working

mail will not go. Says outbound mail server may be down

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Website

Trying to get anything done on Xfinity’s website feels way more complicated than it needs to be. At some point it almost starts to feel designed to push you toward customer support and suddenly you’re spending the next hour talking to someone about an issue that somehow still never actually gets res

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Customer Service

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Good afternoon user_ieroy0 just to confirm, aside from Microsoft 365 programs, you are not having connection issues, correct? Have you already rebooted the gateway? Are you experiencing this connection issues on multiple devices?

XfinityJon

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3 hours ago

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Peer Routing Issues Between Xfinity and Microsoft 365 / Azure endpoints?

I'm experiencing intermittent TCP connection resets to Microsoft 365 / Azure endpoints from Xfinity access points in vicinity of Harrisburg, PA. These intermittent connection resets go away when I use a VPN to a different city. Other than these occasional resets to Microsoft 365 / Azure endpoints, m

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@XfinityAmandaB hit bricks this should be in the new user forum and not hidden. Your company is gross and people should know.

user_is2qei

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3 hours ago

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early termination fee

I just found out I was duped into a termination fee terms of service in 2025 when requesting a price adjustment and then in 2026 [edited: Inflammatory remarks] into staying with Xfinity because of the $230 price tag to drop them. [edited: Inflammatory remarks] after dealing with a chat agent that te

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Hey there @Jessax, Hope your weekend is off to a great start! Thanks for hanging out with us here in the Xfinity Community. I totally get the frustration, it is super annoying to get an awesome promo and then have to dig through a massive list just t

XfinityQuemekia

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3 hours ago

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Still can't sort by movie price

I saw this was asked over a year ago. Giving the members a deal for $1 for any movie that is $5.99 is nice....except for the fact that not one movie I clicked on is that cheap and there is no filter for this.

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user_wgk01, ahh ok. That's amazing news when things sort itself out. It's the world of technology you know. 😀

XfinityQue

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3 hours ago

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Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

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@XfinityJanelle It seems to have sorted itself out. I lost some contact information since I hadn’t backed it up recently. Will have to reenter it.

user_wgk01

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3 hours ago

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Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

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Hello user_nhevoh, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. We would need more details in order to assist. Have you checked your spam and trash folders to try and find the email you lost?

XfinityJeffB

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3 hours ago

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5-years guarantee price

I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what

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eSim

Feeling frustrated because I’ve been with this carrier more than 3 years. Yesterday I purchased a brand new iPhone 17 standard and I can’t receive incoming calls. I followed all steps to resolve the issues. I did the diagnostic and it’s stating there’s an issue with the eSIM within the device. I’ve

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Devices

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@user_qf1dns thanks for taking the time to post on our Xfinity Forums. I had a similar issue like this myself, with the Wi-Fi Intelligence and band steering I had a printer and a camera that would not connect. Something that helped me, and I've been

XfinityAbel

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3 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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5-years guarantee price

I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what

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Customer Service

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eSim

I recently got a new iPhone 17 standard yesterday. I did every possible step to ensure that I can receive incoming calls which the issue still persists. I did a diagnostic and it showed a malfunction issue with eSIM… this is frustrating! I have to go back to Xfinity store again to get this resolved.

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Devices

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Hello @user_6bvqdy, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message, I'd be more than happy to look into this for you. To send a Dire

XfinityChelseaB

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3 hours ago

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Neighbor cable line

Neighbors cable line is being run through my yard without permission and I would like to make sure it gets buried

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