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How long is the warranty for a doorbell camera?
How long is the warranty for a doorbell camera? I purchased one in august, 2025, it is dead now. And how i go about getting a replacement
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Devices and Equipment
user_97ef02, I know a few others are reporting the same, and I can do my best to research this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
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Thanks for confirming! We'll be more than happy to take a closer look. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Me
In-game control loss, frequent T3 time out
I have been experiencing severe in-game control loss over the past 4-8 weeks or so (real-time multiplayer games). The only real issue is this real-time response - downloading and uploading do not seem to suffer. I have removed all coaxial splitters from the house, dropped in a 3ghz barrel connector,
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Thank you very much for that update. I will be happy to look further into that issue and escalate that if needed. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service.
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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Good afternoon, @user_ngf4i6 ! I’m sorry you’ve been missing important emails, especially when the senders aren’t receiving any delivery errors. Since it’s been a few days, are you still having trouble receiving emails? If so,
missing email
I have just discovered that a few important emails have not appeared in my inbox or spam. In a couple of situations, the sender replied to an email I sent; another situation was a new email being sent to me. The senders are not receiving any error message. I've reviewed settings on my Xfinity email
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11/1 - I upgraded Firefox to 159.0. No change.
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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@user_zwe4nj Hi, I can sense the self-control you exercised to not get snarky. Great response. Even greater would be a response that acknowledges that they don't speak to each other, but then maybe the AI isn't programmed to do that.
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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user_btlb09 Sorry to hear that you're having trouble receiving emails. Are you using a third-party client to access your email, or are you using the Xfinity website?
Not receiving verification code emails
I see others also have this issue. I am not receiving verification code emails as well and yes, they are not in my junk/spam folder either. This is extremely frustrating for your customers. Even went to an Xfinity store to see if a real person could help and they were clueless.
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user_cll, Thank you for reaching out, and thank you, @EG, for bringing this to our attention by moving it over. I'd like to dive deeper to review the details of your location to give you the most accurate asnwer. I ask that you reach out p
Request for EPON Customer-Owned Router Provisioning (ONU)
Hello Xfinity Support, I have Xfinity 2 Gig EPON fiber service in a WiFi Ready apartment, with a separate ONU and an XB7-T gateway. I would like to request the officially supported Customer-Owned and Managed (COAM) Router option I have a Ubiquiti UniFi gateway and would like to connect it directly t
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No, my questions have not been answered or addressed, that is to be expected from a a horrible company such as this with the worst customer care proven year after year with all interactions.
Why do I get lied to by 3 agents when I'm just trying to get additional service.
On the phone now for 2 hours! 3 agents flat out lie to me, nothing unusual for Xfinity customer service unfortunately. I want to get additional Internet service at another address but after repeatedly going over service info and Internet package they say we can't schedule a ln install, let's get ano
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No splitters anywhere.
In-game control loss, frequent T3 time out
I have been experiencing severe in-game control loss over the past 4-8 weeks or so (real-time multiplayer games). The only real issue is this real-time response - downloading and uploading do not seem to suffer. I have removed all coaxial splitters from the house, dropped in a 3ghz barrel connector,
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No surprise, lied to over and over again. I was told I would get a response because it was sent to escalation where it would be reviewed and I would be contacted. This is a common fallacy that is told all the time and I have never been contacted, jus
Why do I get lied to by 3 agents when I'm just trying to get additional service.
On the phone now for 2 hours! 3 agents flat out lie to me, nothing unusual for Xfinity customer service unfortunately. I want to get additional Internet service at another address but after repeatedly going over service info and Internet package they say we can't schedule a ln install, let's get ano
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Thanks for taking the time to post here on the community forums, user_m1yjed! I'm truly sorry for the situation you've found yourself in due to the internet cutting out. The first thing I'd recommend is signing up for the Appointment Waitlist if you
No internet - cord cut by FPL - wait a week for appt
A transformer blow yesterday 10/31 we were without power for hours. FPL came out and fix it but tore down our property line fence and cut internet cable. My 88-year-old elderly mom lives with us and requires ongoing care. We use internet-connected security cameras to monitor caregivers while my husb
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Is someone helping me?
Recordings not working
Recorded several football game recorded today, none yesterday. On a daily basis when we go to recording, they are often not shown. We then have to go to “scheduled “, and usually that’s where we will find it. The ball games are not there either and just didn’t record. Please help!
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Recordings not working
Recorded several football game recorded today, none yesterday. On a daily basis when we go to recording, they are often not shown. We then have to go to “scheduled “, and usually that’s where we will find it. The ball games are not there either and just didn’t record. Please help!
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Channels and Programming
user_k1i2bmPlease send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" i
Customer support agent hung up, called me back, and now asking for my DOB and SSN
Hi, I called xfinity today to reduce my WiFi bill. The agent offered for me to switch my mobile plan to them as well free of charge. During the call the agent said he had to hang up due to “errors while being on the call”. He hung up and called me back, and then requested my DOB and then my full soc
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I read and delete emails on my iPhone but when I use my laptop they show unread in my inbox
I read and delete emails on my iPhone but when I use my laptop they show unread in my inbox
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Network
Just sent the message
Peacock Error
I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.
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Thank you for reaching out to our team here about that interruption issue. You can always check on the status of any interruption either on your Xfinity app or at the Xfinity.com/myaccount site.
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Planned outage much longer than represented
Xfinity indicated that there would be "brief, intermittent outages" in connection with upgrades in our area (Aurora, CO). Service has been out for several hours and counting, and no one from Xfinity responds to questions. When will service be restored?
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