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@ user_ee56e8   Hello and thanks for taking the time to reach out to us on our Forums page concerning the exposed wires in this damaged pedestal box. We appreciate you bringing this to our attention and my team can certainly help. To best

Outside equipment damaged

How do I report and get repaired our outside pedestal equipment? It is cracked and all exposed to the elements causing intermittent signal issues when it rains. We have told support once before and was told it would get fixed. That was 6+ months ago and it’s still not fixed.

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Please start here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

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1 h ago

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Keep dropping from teams calls

Hi , I have the blast internet plan . I’m not a tech savvy person. I now work from home 100% of the time . I am on Microsoft team calls basically all day . I constantly freeze , robot and get dropped from teams calls- even the non video calls . It’s getting to the point where it’s interfering w my

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Please start here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

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1 h ago

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Xfinity App/PC Speedtest Conflicting Results, Random High Ping Spikes.

My plan is for 1200mpbs. Xfinity App shows around 1000-1200mbps, when running the test on my personal computer it only shows around 500. PC is hard connected through ethernet. Running the test over Wi-Fi shows around 300mbps. Also having intermittent ping spikes that last for a minute or two, eithe

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No peer to peer chat icon to direct message. Where is it?

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Charged for Xfinity sending me wrong box four times

My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips).  Very inconvenient.  On the first wrong box, they said I needed a technician.  Technician came and said

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O/k if there is nothing more that can be done to improve the connection quality, then you'll need a tech visit as stated. Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for

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2 h ago

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Intermittent Internet Drops

Hi there! I have been having intermittent issues where the internet drops on our network. The 10G router I have, hasn't been logging any errors, but the modem has been. The following is information from the Modem along with logs. On the 20th at the time of the failure to acquire signal timing, there

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@XfinityOrlandoM​ Thank you Orlando for providing something that was not a canned response. Unfortunately I have already tried that method multiple times both with support on my own, and in the store where the store associate had no other option

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2 h ago

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Major issues trying to activate iPhone 14 since Friday 9/16 resulting in loss of cell service for six days and counting

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

Question

Please start here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

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2 h ago

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Connection Constantly Drops

Xfinity internet keeps dropping. We reset the modem and it drops again within the hour. We have replaced the modem, same problem. A tech came out and fixed some issues he found, but the internet continues to go out even after that.  Xfinity can't seem to figure out the problem. At this p

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@user_d703fd We appreciate you giving all the troubleshooting options provided by @flatlander3 a try. We can definitely assist you with further troubleshooting and I'd like to get a look at the signals going to the modem. Please send us a DM to "Xfin

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Can Only Reach Google and YouTube, Other Sites Can Not Connect

Hi, Xfinity Support, Recently we have had issues with our WiFi network at home. Sometimes, we can only reach google and youtube sites, but most other website we cannot connect.  I search the forum, and this thread sounds like the exact same problem. https://forums.xfinity.com/conversations

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Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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2 h ago

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Outside equipment damaged

How do I report and get repaired our outside pedestal equipment? It is cracked and all exposed to the elements causing intermittent signal issues when it rains. We have told support once before and was told it would get fixed. That was 6+ months ago and it’s still not fixed.

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https://www.xfinity.com/support/articles/view-change-wifi-password

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2 h ago

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Password internet

I need my internet password

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In 4K!Thanks please keep us posted

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4k sports

Xfinity always says it’s up to the content providers to to provide 4k content I say Xfinity is being cheap on providing live 4k sports while the customer forks outs plenty of money every month to their company it’s time to ditch them

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@super56k​ We really wish we could be of more assistance but our hands are tied since we don’t have access to the mobile tools.. I am mobile customer as well and any issue I have I always go directly to the local Xfinity store as the in person agen

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Major issues trying to activate iPhone 14 since Friday 9/16 resulting in loss of cell service for six days and counting

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

Question

Thank you!Looking forward to watching premier league soccer,Notre Dame Football,Boston Red Sox and Boston Bruins and hopefully World Cup on Xfinity soon!!

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2 h ago

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4k sports

Xfinity always says it’s up to the content providers to to provide 4k content I say Xfinity is being cheap on providing live 4k sports while the customer forks outs plenty of money every month to their company it’s time to ditch them

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Service visit charge

Why is customer charged $100 service visit charge for issues due to Comcast’s equipment? The charge is automatic and the onus put on the customer to get it removed.  

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 • Customer Service

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Please refer to the following link: https://robotpoweredhome.com/arris-group-on-my-network/

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2 h ago

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ARRIS device connected to my Wi-Fi

I have a device called ARRIS-E551 connected to my network and cannot pause it or forget it. called tech on the other side of the globe and was a waste of time. does anyone what is the cause of it and a fix.

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Try clicking here, although it says (as of late September) "check back in the fall"

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2 h ago

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Nhl center ice

How do I subscribe to nhl center ice?

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Thank you so much for the feedback, @user_29233d. We can certainly understand the importance of having a user friendly remote. As my peer mentioned above, please share your feedback here: https://comca.st/3JfORq4.

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Larger remote for flex

My brother is elderly and has trouble with the small flex remote. He needs one with larger, easily identifiable buttons, that is backlit or lighter in color so it’s easier to find. I’ve seen the 3rd party large button remote that Xfinity offers, but it has way too many buttons. Will Xfinity ever off

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yes, after I signed back in, everything showed up as it should. Note that I had signed in prior to boarding the plane which I thought would alleviate the problem.

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Stream app downloads not showing up

I downloaded several recordings for offline viewing but when I'm offline, the downloads folder shows empty. If I go back on WiFi they reappear. App worked fine on my previous tablet (iPad) but switched to a Fire Tablet and have this issue. Offline downloads working fine in other apps.

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@XfinityRose​ I appreciate you taking the time Rose and requesting more information. It is an iPhone 14 purchased through Xfinity directly. Yes, it is an esim only device with activation issues. There's a lot of information to read throug

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2 h ago

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Major issues trying to activate iPhone 14 since Friday 9/16 resulting in loss of cell service for six days and counting

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

Question

No matter how many times you 'disable' it, xfinity will reenable it on the next release/renew cycle for your modem. The only way to not have it is to buy your own third party approved modem, and return the one provided by xfinity. 

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2 h ago

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Xfinity Home Hotspot - Turn Off and it Turns itself Back On

This is getting annoying. I've disabled my hotspot about 4 times in the last 4 months and ever time I got back to check it's back ON! Why is this happening and how can I prevent it? I don't use wireless and I don't want my modem/router acting as a hotspot. I also have my modem in Bridge mode. T

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