Visitor
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2 Messages
Where can I make a formal complaint
No service for 24 days, just cancelled that account today because nobody knows how to run a aerial coaxial wire.
had services there for over 25 years and as of today I cancelled that account
Visitor
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2 Messages
No service for 24 days, just cancelled that account today because nobody knows how to run a aerial coaxial wire.
had services there for over 25 years and as of today I cancelled that account
XfinitySeth
Official Employee
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228 Messages
13 hours ago
Being without service for that long is the last thing we want to hear, and we hate to lose you as a member of the Xfinity family user_f5m0ph. Despite your services being disconnected, your 25-year tenure means the world, and your experience is just as important to us as ever! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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