I am a current Xfinity Internet and Mobile customer. I was so please with your rates I added mobile. However, right after I added mobile, after my first bill, I receive an internet bill that was substantially higher than what it should have been with the mobile discount added. Prior to adding mob

I have need of a new Xfinity remote model XR2. How do I go about ordering a new one to be delivered by mail, FedEx or UPS? We don't have an Xfinity store anywhere near us at all. Thank you.

Hi, I'm using Xfinity locked iPhone 13 Pro max with Nano SIM. I would like to use eSim as second number from different carrier(GSM - T-mobile or AT&T). Please tell me whether its eligible to use and procedure to activate. TIA

I am receiving the message about every 15 minutes cable box blinks and then in about a minute the brodcast resumes.  Have tried unplugging the cable box waiting a minute and plugging it back in.  Everything is fine until the "message" appears again.  Any Suggestions?

Does anyone from Coporate have a clue about the MLB Extra Innings subscription process for the short season of 2020 because none of your underlings seem to know.

The xfinity steam app is missing channels. This on both my iPhone and on the Firestick app.

I have Xfinity internet but choose to use my own equipment. When I log into my Xfinity account, there is a heading for "Add or Manage Devices", but when I click on it, the website breaks and I'm told I must contact Customer Service.  When I reach out to Customer Service, I'm told I MUST downlo

I recently received a replacement set-top box. The fan on the replacement unit, which is model #PX013ANM, runs constantly and loudly. The TV and set-top box are located in a bedroom, and the box is unacceptably loud. The previous unit was silent almost all the time. It also had a cooling fan, but i

Hi, We just upgraded to 140+ channels & were sent a new X1 TV set box that I want to use on an old CRT tube TV.  Have completed the setup process and cannot get any channels below #187 (Hallmark).  In otherwords no ABC, CBS, NBC, Fox, SYFY, etc.  Have refreshed & restarted the X1, no help. We are re

I recently updated my account to super fast 800. But my Xfinity app says my account is still at Fast 400. It shows I’m getting speeds of just over 400 which is great if that was still my plan. But it specifies I’m getting 467 Mbps out of 400. How can I get it to grab my new 800 Mbps plan?

I'm looking for a cable extension cord for the XB8-T. I need the small cable, the one that would extend to the modem. I think it is a 5.5 mm x 3.3 mm with single center pin. Male on one end and female on the other. Can't seem to find one online. My AC outlet is too far and need the extension to re

I received the downstream upgrade from 1 gig to 1.2 gig a few months back. My d/l speed to my Xfinity Gateway (CGM4331COM) is around 1,300-1,400 mb/s.  However to my devices using the 2.5Gb port or even the 1 Gb ports according to the device speedtest is around 940mb/s.  Is this because m

My Samsung A70 phone is not making call outgoing or able to pick-up/answer some calls.When dialing a number the phone is dead on the first call. I am always having to call a number two times before the ringing starts and connects. Also, I am not able to answer a call sometimes, it won't answer calls

Final Update: So in the very end, I believe this was not a modem, router, cable line or any device issue. This was an issue of not being provisioned right and messing with the main cable line tap, was the reason why I got my full provisioned speed - something along those lines. Now with my CM1200 wi

Why can’t I see the new trending shows on my fox nation Xfinity subscription on my tv x box but it shows streaming on my phone?

I'm having an issue with my comcast e-mail. When I first load the e-mail page the browser/address bar shows the lock to the left of the address indicating the site is secure.  Once I click on an e-mail however, it shows as being "not secure". This even happens with e-mails I get directly from X-fini

Hi.  I recently bought my own modem/router and cancelled the rental with Xfinity.  I returned the Xfinity modem to an Xfinity store and received a receipt.  The Xfinity modem is still appearing under "Devices" on my online account.  How long does it take for the device to be removed from my account?

I have not been receiving emails for over a week now. I have logged into xfinity online and am not receiving emails in my xfinity inbox as well.  So I am not receiving emails on my phone, on my laptop through outlook, or through my laptop on the xfinity site.  I have tried everything that

PX032ANI won’t pause live TV anymore. Have tried soft reset (unplug for 5 minutes) and refresh through chat. Hasn’t worked. I can pause recorded shows. 

I'm purchasing a new modem and router. How do I reach customer support to check if they are compatible with Xfinity, and are appropriate for my internet speed before purchasing