Returned Equipment Still Showing on My Account
Hi. I recently bought my own modem/router and cancelled the rental with Xfinity. I returned the Xfinity modem to an Xfinity store and received a receipt. The Xfinity modem is still appearing under "Devices" on my online account. How long does it take for the device to be removed from my account? Also, when will my billing reflect this change in service? The old amount is shown online and under My Account on my X1 television. I tried to call Customer Service for information, but it was useless. Thank you for any clarification you can provide.