U

Wednesday, August 30th, 2023 8:36 PM

Closed

Billing increase

I am a current Xfinity Internet and Mobile customer. I was so please with your rates I added mobile. However, right after I added mobile, after my first bill, I receive an internet bill that was substantially higher than what it should have been with the mobile discount added.

Prior to adding mobile I was paying $75/month for 800 mbps. When I added mobile that brought my bill down to $55/month. As of right now, my internet bill is renewing at $102/month and with discounts that comes to $75. 

When I called to speak to a rep this morning I was told there was nothing they could do. However, I find it very odd that when I explore rates for new customers they are offered the same Internet speed I have (800 mbps) for $70/month. Yet its $102 for me. 

To me, this says that you do not value customers remaining with Xfinity once the terms of the contract are up. If the Internet bill can not be lowered then I will have to take my business elsewhere for both Internet and Mobile.

Accepted Solution

Official Employee

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506 Messages

6 months ago

@user_2fb211 Good evening! We can definitely look at your plans to see what we have available for you. The timing of the increase is a bit odd as those Xfinity Mobile discounts are only valid if you sign up for Xfinity Mobile within the first 90 days of accepting the new plan.

Please, use the rectangular chat bubble (it will say Direct Messaging when you hover over it) next to the notification bell to send a message to "Xfinity Support". If you try to send it to me, it won't get delivered. In that message, please include your full name and address. We'll see you there!

Expert

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102.8K Messages

6 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Expert

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30.1K Messages

6 months ago

@user_2fb211 

When you signed up as a new customer you were given a promotion price.  Apparently, however, that promotion has fallen off and you're now paying the every day price for internet.

2 Messages

@Again​ it’s not an everyday price when new customers are paying less. 

Official Employee

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840 Messages

6 months ago

Hello @user_2fb211, I'm so happy we were able to get you taken care of tonight. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.

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