I am a current Xfinity Internet and Mobile customer. I was so please with your rates I added mobile. However, right after I added mobile, after my first bill, I receive an internet bill that was substantially higher than what it should have been with the mobile discount added.
Prior to adding mobile I was paying $75/month for 800 mbps. When I added mobile that brought my bill down to $55/month. As of right now, my internet bill is renewing at $102/month and with discounts that comes to $75.
When I called to speak to a rep this morning I was told there was nothing they could do. However, I find it very odd that when I explore rates for new customers they are offered the same Internet speed I have (800 mbps) for $70/month. Yet its $102 for me.
To me, this says that you do not value customers remaining with Xfinity once the terms of the contract are up. If the Internet bill can not be lowered then I will have to take my business elsewhere for both Internet and Mobile.