3 Messages
Not receiving emails
I have not been receiving emails for over a week now. I have logged into xfinity online and am not receiving emails in my xfinity inbox as well. So I am not receiving emails on my phone, on my laptop through outlook, or through my laptop on the xfinity site. I have tried everything that I found online to try to correct this issue and I have had no success. What is causing this? And how is this fixed?
Accepted Solution
ccRuben
Retired Employee
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729 Messages
9 months ago
@user_6t4zpi
No worries! We are going to get things ironed out for you. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
1
Latoque
Expert
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29.6K Messages
9 months ago
If you try sending yourself an email from some other account you have like Gmail or Yahoo, does it work then? If not, do you get any bounce or error message at the other account? Is anything showing up in the Spam folder of the Comcast account?
(edited)
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0
Again
Expert
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31K Messages
9 months ago
@user_6t4zpi in addition to what @Latoque posted click on the gear icon in webmail and choose Email Settings. Then, under Mail in the left pane, click on Auto Forward and see if anything has been added there. If so, remove the email address and uncheck the box.
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user_4egrvx
1 Message
8 months ago
I am having the same problem. For several days I have not received new emails. I sent an email to my husband. He received it and replied. I never got the reply. Help!
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user_vxuufc
3 Messages
8 months ago
I am having the same problem. No emails received for 4 days (since 3/15), not on any of my devices, including direct login to email on xfinity.com. And the "direct message" link listed above does not work. If I type it in, I just get bounced back to the main community forum page.
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pe4me
New Poster
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7 Messages
8 months ago
Terrible service. I was on a call chat for 7 hours. It's still not fixed and no one can help and no one has called me back as promised.
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cydpaiva
Regular Visitor
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2 Messages
7 months ago
Help! I too have entered Xfinity email [Edited: Language]! Haven't received emails for two days!
(edited)
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user_z8waow
2 Messages
7 months ago
I have not received emails since January!
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