U

Friday, February 23rd, 2024 1:33 PM

Not receiving emails

I have not been receiving emails for over a week now.  I have logged into xfinity online and am not receiving emails in my xfinity inbox as well.  So I am not receiving emails on my phone, on my laptop through outlook, or through my laptop on the xfinity site.  I have tried everything that I found online to try to correct this issue and I have had no success.  What is causing this?  And how is this fixed?

Accepted Solution

Official Employee

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587 Messages

2 months ago

@user_6t4zpi  

 

No worries!  We are going to get things ironed out for you.  Please feel free to shoot us a private message so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

 

3 Messages

Link shown above for "direct message" does not work.  Just sends me back to the Community Forum start page.

Expert

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29.5K Messages

2 months ago

If you try sending yourself an email from some other account you have like Gmail or Yahoo, does it work then?  If not, do you get any bounce or error message at the other account?  Is anything showing up in the Spam folder of the Comcast account?

(edited)

3 Messages

I had my husband send my a test email.  It looks on his end like it was sent but nothing arrives on my end.  He didn't receive any error message.

Expert

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30.3K Messages

2 months ago

@user_6t4zpi in addition to what @Latoque posted click on the gear icon in webmail and choose Email Settings.  Then, under Mail in the left pane, click on Auto Forward and see if anything has been added there.  If so, remove the email address and uncheck the box.

3 Messages

I checked this setting I did not have email being forwarded.  Thank you for the suggestion though.

1 Message

1 month ago

I am having the same problem. For several days I have not received new emails. I sent an email to my husband. He received it and replied. I never got the reply. Help!

3 Messages

1 month ago

I am having the same problem. No emails received for 4 days (since 3/15), not on any of my devices, including direct login to email on xfinity.com. And the "direct message" link listed above does not work.  If I type it in, I just get bounced back to the main community forum page.

3 Messages

Oh, and I DID try sending myself an email from a completely different email. It was not received.

Official Employee

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1.1K Messages

Our team can help troubleshoot and take a closer look, @user_vxuufc! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

of course, No reply....

New Poster

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7 Messages

28 days ago

Terrible service. I was on a call chat for 7 hours. It's still not fixed and no one can help and no one has called me back as promised. 

Official Employee

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2.2K Messages

@pe4me Thank you for taking the time to reach out to us here on our Xfinity Forums. This is never the experience we want for our valued customers and I'd love to help. Can you provide more details about your email issues? Such as, are you using a third party email client or accessing your email via our web browser? As well as any troubleshooting you may have already done. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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2 Messages

20 days ago

Help! I too have entered Xfinity email [Edited: Language]! Haven't received emails for two days!

(edited)

Official Employee

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902 Messages

Hello @cydpaiva, Thanks so much for taking a moment out of your day to leave a comment on our community forum. What client are you using? We recommend checking your email filters to see if anything has changed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

12 days ago

I have not received emails since January!

Expert

 • 

30.3K Messages

@user_z8waow​ 

Are you logged in to https://connect.xfinity.com/appsuite ?  If so, click on the gear icon in the upper right, and then on Settings.  In the left pane you want to check on Auto Forward to see if there is an  email address there that you don't know.  Remove it and you should be good to go after that.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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