I’ve tried to do a DVR sync but I still can’t delete a program Blue Bloods this is CBS on demand. Why isn’t Xfinity helping us with this?

Hello.I've read reports (reddit/comcast direct) and discussions (dslreports.com) that the "Superfast" plan I was updated to this year is capable of 800mbps down and 200mbps up*, *IF I have Comcast XB6 equipment, 100mbps up if I have my own.I have my own equipment. Per the announcement (I now can't f

When signing up for my Xfinity internet plan, I chose the 'Customer Owned Equipment' but the order still included the 'Getting Started Kit Delivery.' What will be included in the kit for customers using their own equipment for the internet? I hope the kit does not include any modem/router since I wo

Hello Support, for the second time in about a month, I have received an email that looks legit from Xfinity, referring to a gateway upgrade. However, when I click on the link in the email, it leads me to a page that is titled "Your order is in Progress!" - and references a set of dates from last yea

Hi, I need to have port 25 open. Spent 2 hours with the customer service yesterday. They did not really understand what I am asking for and did not have any solution for me. Promised to call me back but so far I did not get any call. Can you please help? Thanks!

I just want to verify if I'm seeing this correctly. I have Xfinity Gig internet plan that comes with Peacock Premium as a "free" bonus. It has a ton of disruptive commercial breaks that I do not want. I already thought I upgraded to Peacock Premium Plus months ago, but started seeing ads again so I

Hi I am looking into switching to xfinity mobile as it looks like it could be the better budget option for a family that doesn't use a lot of data. I have a couple of clarifying questions. - For the 10gb shared pool, it's advertised as 60$ and from my understanding you could hypothetically connect

Hello Xfinity Community, I am reaching out to share an experience that left me bewildered. A while back, when I upgraded my internet speed, I was offered the Xfinity Flex 4K Box for free. This offer was explicitly stated on the official Xfinity page​1​, among other places on the website​2​​3​​4​​5​.

Good evening. My wife and I have purchase a new home in the same general area as our current home.  It is going to several months for us to move between the two houses. We would like to have our Xfinity services available in both houses during the transition and then stop service at the old h

I have devices that xfi's advanced security are blocking and I want them unblocked. One example is my smart thermostat. I enabled advanced security and it told me the thermostat was going to a known malicious site. The address listed was internal to my home network btw. I want to whitelist devices b

In September 2020 I called Xfinity to inquire about upgrading my internet service from my current 25mbps with no contract. I was offered a 150mbps service to upgrade from my 25mbps for $50/month. The rep told me it was a contract. I replied that I could not get in a contract because I was moving in

I have a setup that sends email through smtp.comcast.net using the mail command and it have been working fine in the past a few years. That setup. however, stops working a couple weeks ago. I checked the postfix log and I am getting relay=smtp.comcast.net[96.102.167.162]:587, delay=2.9, delays=0.

The Comcast pedastal at the end of my driveway is cracked and open to the elements. I don’t any wires to get broken and would like to get this fixed please. It is impossible to actually talk to a person so hopefully someone here can help.

While using a VPN my Internet speed is taking a 64%+ hit.For example - the speed test that I did today (1-28-21 at 3:30 pm Eastern) on speedtest.net shows that with my VPN off I'm getting 240 Mbps download speed. With the VPN on, it drops to 85 Mbps. Yes, I'm aware that using a VPN (extra server, en

Hello, I am currently a gigabit customer and have been experiencing some issues with my smart home devices and the XB7 (specifically with Apple HomeKit) in my research, I’ve come access users that explain how the XB7 is causing this issue but it seems to have been fixed with the XB8. As result I wou

I've seen various posts on this but no clear answer. When I tried to port when signing up for the phone service with Xfinity, it didn't work in the system and the person setting me up didn't know what to do. I've confirmed my newly assigned number is in the same rate center as my current vona

The payment I submitted via my checking account was returned due to nsf. I failed to transfer the money before the bank cut off time. The funds are available now, so when Xfinity is notified of returned payment will they retry or do I need to initiate payment again?  I do not want to double pa

I have been trying to change my plan a couple times for over a year. I keep getting the runaround. Further information: I am not tied into any contract. I try to change my plan roughly twice per month via the web. I try to change my plan roughly every other month via phone. I have used the bu

Hi, I want to get someone to run the cable from the xfinity box near my property to inside my home. It's new construction. Can I get some help from the new construction team on this?

Please help.....WHY do my pods keep going offline?  What a waste of time and money! I'm furious