RETURNED PAYMENT

Hello user_jw89. This is a good question. If a customer’s credit card automatic payment fails, we keep them enrolled in automatic payments for one month after the payment failure. We will remove them from automatic payments if we cannot process their automatic payment the next month.

We will email the customer about their payment failure so they can resolve the issue and maintain the benefits of automatic payments.

@user_jw89 

The payment I submitted via my checking account was returned due to nsf. I failed to transfer the money before the bank cut off time. 

The funds are available now, so when Xfinity is notified of returned payment will they retry or do I need to initiate payment again? 

I do not want to double pay. 

Did you send in a physical check? 

@XfinityJoe  @XfinityWilliam