RETURNED PAYMENT

This was not an automatic payment, pls re read the question. Thank you. 

Apologies for any confusion. If you are enrolled in automatic payments and payment fails due to insufficient funds, we will make up to 3 attempts, once every 24 hours.

If you are not enrolled in automatic payments, you will need to manually resubmit the payment. 

@Again​ 

no I submitted the payment via Xfinity website 

You can make the payment again, as another attempt won't happen since you don't have autopay. However, you will get the return check fee. 

@XfinityAntoine​ 

This information was incorrect!
Xfinity did indeed retry the payment to my checking account, even with me satisfying the balance previously. And again the payment was not autopay. 

now I’ve overpaid my account & have to go through the hassle of getting a refund. Which I tried to avoid by rectifying the issue immediately and with the information given in this thread. 

@user_jw89

Do apologize for any inconvenience or miscommunication.

If you're on autopay the auto payment will try again to deduct the amount before it disconnects the auto pay function,  so if you manually made a payment before the auto pay went through it doesn't stop the auto pay process as it will still bill what was set up for autopay, that manual payment you made will go towards your next bill.

I'll be happy to look into the details of your account so you can have the proper expectation set,  go ahead and send me a direct message

To send a direct message:

Click "Sign In" if necessary.

Click the "Direct Message" icon in the upper right - it looks like a chat bubble

Click the "New message" (pencil and paper) icon just to the right of Conversations

Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

Type your message in the text area near the bottom of the window

Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service addres