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Tuesday, March 19th, 2024 6:03 AM

Swap XB7 with XB8 - Smart Home devices issues

Hello, I am currently a gigabit customer and have been experiencing some issues with my smart home devices and the XB7 (specifically with Apple HomeKit) in my research, I’ve come access users that explain how the XB7 is causing this issue but it seems to have been fixed with the XB8. As result I would like to request to swap my XB7 for an XB8 if possible.

Thank you in advance!

Original posts:

https://forums.xfinity.com/conversations/your-home-network/xb7-homekit-airprint/6551b06402c19a64afb1f975

Reddit · r/Hue20+ comments  ·  4 months agoPSA: Comcast's xFi Gateway modem/router causes issues when adding the Philips Hue ...

Accepted Solution

Official Employee

 • 

1.1K Messages

2 months ago

 

EnzoV the fastest way to get an XB7 or a modem swap is to visit an Xfinity store. You can make an appointment using the following link. We can ship one as well. This takes about 3-5 business days.

 

https://www.xfinity.com/local/store-offers?q=33.9150066%2C-118.4046264

 

 

2 Messages

Hello Joseph! Thank you for your help. Shipping would be ok. How can I proceed?

Official Employee

 • 

1.1K Messages

2 months ago

 

EnzoV no problem 👍 Just send us a Direct Message so we can pull up your account and ship one out.  You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

 

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